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Dell Label Maker DCSM User's Manual

1. LPT Port Address Identifies the address for the parallel port LPT Port DMA Identifies and defines the parallel port DMA settings You can set the parallel port DMA to Off DMA1 or DMA3 Serial Port 1 Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COM1 or COM3 Serial Port 2 optional Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COM2 or COM4 PS 2 Mouse Port optional Enables or disables the onboard PS 2 compatible mouse controller Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Offering selectable options of 1MB and 8MB this field configures the system memory allocation reserved for the integrated video controller Performance HyperThreading If your computer s processor supports Hyper Threading this option appears in the Options List Hard Drive Acoustics Bypass default Your computer does not test or change the current acoustics mode setting Quiet The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode will c
2. 3 4 1 Screen initialization failure 3 4 2 Screen retrace failure 3 4 3 Search for video ROM failure 4 2 1 No timer tick 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode 4 3 1 Memory failure above address OFFFFh 4 3 3 Timer chip counter 2 failure 4 3 4 Time of day clock stopped 4 4 1 Serial or parallel port test failure 4 4 2 Failure to decompress code to shadowed memory Math coprocessor test failure 444 Cache test failure Back to Contents Page Back to Contents Page Before You Begin Dell Dimension 5000 Service Manual Getting Started Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Getting Started This section provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer You have read the safety information in your Dell Product Information Guide A component can be replaced by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTI CE To avoid losing data save and close any open files an
3. PCI Express Expansion Bus Bus type Bus speed PCI connectors ADI 1986 CODEC PCI 2 3 PCI Express x1 and x16 PCI 33 MHz PCI Express x1 slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s connector size 120 pins connector data width maximum PCI Express connector connector size 1 PCI Express lane 164 pins 16 PCI Express lanes connector data width maximum PCI Express connector connector size connector data width maximum Drives Externally accessible Available devices Internally accessible one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Serial ATA drives 2 floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive and media reader two bays for 1 inch high hard drives Connectors External connectors Serial Parallel Video Network adapter USB Audio System board connectors Primary IDE drive Serial ATA FlexBay Drive Fan PCI 2 3 PCI Express x1 PCI Express x16 Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ 45 connector two front panel and five back panel USB 2 0 compliant connectors five connectors for line in line out microphone surround and center Lo
4. 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before you Begin 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Press out the securing clip at each end of the memory module connector memory connector closest to processor securing clips 2 connector 4 Align the notch on the bottom of the module with the crossbar in the connector crossbar NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module 6 Replace
5. 50 to 122 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 15 2 to 3023 m 50 to 10 000 ft Storage 15 2 to 11 115 m 50 to 50 000 ft Back to Contents Page Back to Contents Page System Setup Dell Dimension 5000 Service Manual Entering System Setup System Setup Options Boot Sequence Clearing Forgotten Passwords Clearing CMOS Settings Overview Use system setup as follows To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering System Setup 1 Turn on or re
6. DC Power Connector P1 13 1 4 15 16 17 3 4 5 0 60 0 0 0 CC RR e5 e e de e e ieee 18 19 20 21 22 23 24 Ba F A 24 10 11 12 OLTONIoPOPRPEWIN Te Pte de ye de e eee e OTOINIoIUIBTlLwITnNnir o 20 Pin Number Signal Name 18 AWG Wire res e res e E CI O e rio Trance Fave Face een o CCC Face es ECC we O res Sense connector Back to Contents Page Back to Contents Page Dell Dimension 5000 Service Manual Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTI CE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem Ax CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Dell Dimension Help file If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell O
7. If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull the securing tab grasp the card by its top corners and then ease it out of its connector 6 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system board may be damaged 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 alignment bar 2 alignment guide 3 uly seated cord a not fully seated card s bracket within sot bracket caught outside of sot 9 If you replaced a card that was already installed in the computer and yo
8. are properly connected to the system board from the hard drive CD drive and DVD drive Check the computer message that appears on your monitor screen If the problem persists contact Dell The computer is in a normal operating condition after POST Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem One possible beep code code 1 3 1 consists of one beep a burst of three beeps and then one beep This beep code tells you that the computer encountered a memory problem If your computer beeps during start up 1 Write down the beep codes 2 Run the Dell Diagnostics to identify a more serious cause 3 Contact Dell for technical assistance Code Cause 1 1 2 Microprocessor register failure 1 1 3 NVRAM read write failure 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer failure 1 2 2 DMA initialization failure 1 2 3 DMA page register read write failure 1 3 Video Memory Test failure 1 3 1 through 2 4 4 Memory not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory Test failure
9. b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 12 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 13 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before you Begin 2 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 3 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 4 Remove the card s driver from the operating system 5 If you removed a sound card a Enter system setup select Audio Controller and then change the setting to On b Connect external audio devices to the audi
10. integrated system board device may be faulty Check the diagnostic lights to see if the specific problem is code but the computer locks up identified If the problem is not identified contact Dell for during POST technical assistance Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your small form factor small desktop and small mini tower computers have four lights labeled A B C and D on the back panel The lights can be yellow or green When the computer starts normally the patterns or codes on the lights change as the boot process completes If the POST portion of system boot completes successfully all four lights display solid green If the computer malfunctions during the POST process the pattern displayed on the lights may help identify where in the process the computer halted K NOTE The orientation of the diagnostic lights may vary depending on the system type The diagnostic lights can appear either vertical or horizontal Y Yellow Light Pattern Problem Description Suggested Resolution AAO The computer is in a normal off Plug the computer into a working electrical outlet and press the power button condition or a possible pre BIOS off off off off failure has occurred occurred the computer is in the OOO A possible BIOS failure has Run the BIOS Recove
11. menu 7 Type 2 to start the Dell Diagnostics 8 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 9 When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Test Custom Test Tests a specific device You can customize the tests you want to run Symptom Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tree 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag Your computer s Serv
12. more information about that option and the option s current and available settings By pressing lt Enter gt or the left and right arrow keys you can toggle between a primary topic collapsed and subtopics expanded Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System CPU Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Memory Info Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 3 Identifies the drives attached to the SATA connectors on the system board and list
13. tabs on each side of the drive and slide the drive up and out of the computer 1 tabs 2 fanaa arve Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive bracket rails 2 3 Gently slide the drive into place until it clicks or you feel the drive securely installed 4 Connect the power and hard drive cables to the drive 5 Check all connectors to be certain that they are properly cabled and firmly seated 6 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the computer 7 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to t
14. the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Right click the My Computer icon and click Properties 9 Click the General tab 10 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before you Begin 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on t
15. AUTI ON To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a CD DVD Drive 1 Follow the procedures in Before you Begin 2 Remove the computer cover 3 Remove the drive panel 4 Disconnect the power and data cables from the back of the drive data cable 5 Remove the CD DVD drive by sliding and holding the drive latch release downward Then slide the drive out of the computer 1 sliding plate lever sliding plate CD DVD drive Installing a CD DVD Drive 1 Follow the procedures in Before you Begin 2 If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts 3 Gently slide the drive into place until it clicks or you feel the drive securely installed Af NOTE If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts and slide the drive into place Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 4 Connect the power and data cables to the drive 1 2 5 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 6 Replace the computer cover 7 Replace the drive panel NOTICE To connect a network cable first plug the cable in to the network device and then plug the cable in to the computer 8 Connect your compu
16. Dell Dimension 5000 Service Manual Before You Begin Removing the Computer Cover About Your Dell Dimension 5000 Computer Advanced Troubleshooting Removing and Installing Parts Replacing the Computer Cover Specifications Technical Overview System Setup Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTI CE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Dell Dimension Help file If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade nam
17. Starting the Dell Diagnostics From Your Hard Drive 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities CD optional If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 4 When the Dell Diagnostics Main Menu appears select the test you want to run Starting the Dell Diagnostics From the Drivers and Utilities CD optional 1 Insert the Drivers and Utilities CD optional 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in system setup 3 When the boot device list appears highlight IDE CD ROM Device and press lt Enter gt 4 Select the IDE CD ROM Device option from the CD boot menu 5 Select the Boot from CD ROM option from the menu that appears 6 Type 1 to start the ResourceCD
18. a Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before you Begin Media Card Reader 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover 4 Remove the drive panel 5 Remove the Media Card Reader and bracket from its packaging 6 Ensure that the Media Card Reader is installed before the FlexBay USB cable is connected K NOTE Connect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board 7 Make sure the FlexBay USB cable is connected to the back of the Media Card Reader 1 Media Card Reader 2 FlexBay cables 8 Insert the Media Card Reader by sliding and holding the drive latch release downward Then slide the drive in to seat it in the computer 9 Route the USB cable through the cable routing clip 10 Replace the computer cover CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A C
19. art the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 alignment bar 2 alignment guide 3 uly seated cord a not tay seated card s bracket within so bracket caught outside of sot 7 Before you close the card retention door ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide card retention door 8 Close the card retention door by snapping it into place to secure the card s NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 10 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter system setup select Audio Controller and then change the setting to Off
20. ating system 9 If you removed a sound card a Enter system setup select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 10 If you removed an add in network connector a Enter system setup select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer 11 Install any drivers required for the card as described in the card documentation Drive Panels A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before you Begin sliding plate Sliding plate lever 2 Grasping the lever on the sliding plate pull the sliding plate to the right until it snaps into the open position K NOTE This sliding plate secures and releases the drive panel and helps to secure the drives 3 By pushing from the inside and pivoting the drive panel to the left you can release the drive panel from its side hinges 4 Set the drive panel aside in a secure location Removing the Drive Panel I nsert drive panel tabs drive panel insert 1 On the inside of the drive panel gently press th
21. ation Guide 1 Follow the procedures in Before you Begin 2 Reset the current CMOS settings a Locate the 2 pin CMOS jumper RTCRST on the system board b Remove the jumper plug from pin 1 c Place the jumper plug on pins 1 and 2 and wait approximately five seconds d Replace the jumper plug on pin 1 3 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page Back to Contents Page Technical Overview Dell Dimension 5000 Service Manual Inside View of Your Computer System Board Components Power Supply DC Connector Pin Assignments Inside View of Your Computer May not be present on all computers System Board Components SATA connectors 2 memory module SATA 0 SATA 2 front panel 1 0 connectors connector 1 2 3 4 processor a power aie pe ements connector connector IDE drive connector processor and heat sink connector n anes clear CMOS jumper floppy drive RTCRST connector FLOPPY password jumper PSWD fan connector CPU FAN 3 kee FlexBay USB connector PCI Express x16 battery socket card connector BATTERY PCI card connectors serial PS 2 PCI Express x1 connector card connector Power Supply DC Connector Pin Assignments
22. ause the drive heads to move faster causing the hard drive to be noisier However some drives may not see an increase in data transfer rates NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and
23. cloth to clean the vent area to avoid water damage to the system 8 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 9 headphone Use the headphone connector to attach headphones and most kinds of speakers connector 10 microphone Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony connector program 11 diagnostic lights Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights 12 Used to identify your computer when you access the Dell Support website or call technical support Back View of Computer 1 power Insert the power cable connector sound card Line in connector Use the blue line in connector to attach a connectors record playback device such as a cassette player CD player or VCR 5 Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program Surround connector Use the black surround connector to attach multichannel capable speakers Center subwoofer connector Use the yellow subwoofer connecto
24. connector clear CMOS jumper connector FLOPPY password jumper PSWD fanconnector Y PR oe ie CPU FAN AO _ a connector PCI Express x16 battery socket card connector BATTERY PCI card connectors serial PS 2 PCI Express x1 connector card connector Jumper Settings The jumper locations are shown below Description foo Password features are enabled default Password features are disabled Real time clock reset ES jumpered unjumpered Removing the System Board A CAUTI ON To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTI CE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 1 Shut down the computer through the Start menu 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then pr
25. d the desktop computer a solid green light indicates a network connection Blinking green The computer is in the suspended state Microsoft Press the power button move the mouse or press a key Windows 2000 and Windows XP on the keyboard to wake the computer Blinks green several times and then A configuration error exists Check the diagnostic lights to see if the specific problem is turns off identified Solid yellow The Dell Diagnostics is running a test or a device on the If the Dell Diagnostics is running allow the testing to system board may be faulty or incorrectly installed complete Check the diagnostic lights to see if the specific problem is identified If the computer does not boot contact Dell for technical assistance Blinking yellow A power supply or system board failure has occurred Check the diagnostic lights to see if the specific problem is identified Also see Power Problems Solid green and a beep code during A problem was detected while the BIOS was executing See Beep Codes for instructions on diagnosing the beep code Also check the diagnostic lights to see if the specific problem is identified Solid green power light and no beep The monitor or the graphics card may be faulty or Check the diagnostic lights to see if the specific problem is code and no video during POST incorrectly installed identified See Video and Monitor Problems Solid green power light and no beep An
26. d exit any open programs before you turn off your computer Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety oO PP CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting thi
27. e latch release downward Then slide the drive out of the computer sliding plate lever sliding plate floppy drive I nstalling a Floppy Drive K NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert drive screws 4 1 Follow the procedures in Before you Begin 2 Remove the drive panel 3 Gently slide the drive into place until it clicks or you feel the drive securely installed NOTE If you are installing a new floppy drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the floppy drive 5 Connect the other end of the data cable to the connector labeled FLOPPY on the system board and route the cable through the clip on the shroud 1 power cable 6 If you are installing a new floppy drive rather than replacing a drive remove the drive panel inserts 7 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 8 Remove the drive panel 9 Replace the computer cover NOTICE To connect a network cable first plug the cable in to the network device and then plug the cable in to the computer 10 Connect your computer and devices to t
28. e two drive panel insert tab inward 2 Pivot the drive panel insert outward 3 Set the drive panel insert aside in a secure location Replacing the Drive Panel I nsert drive panel tabs drive panel insert 1 Align the tabs slots with the drive panel insert tabs and seat the drive panel insert under the right edge 2 Rotating inward toward the drive panel align and snap the drive panel insert into place on the drive panel 3 Ensure that the drive panel insert is correctly seated in the drive panel Replacing the Drive Panel 1 Follow the procedures in Before you Begin 1 drive panel sliding plate sliding plate lever 2 Align the drive panel tabs with the side door hinges 3 Rotate the drive panel toward the computer until it snaps into place on the front panel 4 Grasping the lever pull the sliding plate to the left snapping it into the closed position to secure the drive panel Drives Your computer supports a combination of these devices Up to two serial ATA drives One FlexBay drive floppy drive or Media Card Reader Up to two CD or DVD drives 1 hard drive 2 FlexBay for optional floppy drive or Media Card Reader 3 CD DVD drive s Connect CD DVD drives to the connector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATAO or SATA2 on the system board IDE Drive Addressing When you connect two IDE devices to a si
29. es may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCSM November 2004 Rev A00 Back to Contents Page About Your Dell Dimension 5000 Computer Dell Dimension 5000 Service Manual Front View of Computer Back View of Computer Front View of Computer 12 CD or DVD The drive light is on when the computer reads data from the CD or DVD drive activity light 3 CDor DVD eject Press to eject a disk from the CD or DVD drive button 4 FlexBay drive Can contain an optional floppy drive or optional Media Card Reader 5 USB 2 0 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use connectors 2 the back USB connectors for devices that typically remain connected such as printers and keyboards 6 hard drive The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on activity light when a device such as a CD player is operating 7 vents For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure that the system is adequately ventilated Use only a dry
30. ess the power button to ground the system board 5 Open the computer cover 6 Remove any components that restrict access to the system board CD DVD drive s floppy drive hard drive I O panel 7 Remove the heat sink assembly and processor 8 Disconnect all cables from the system board 9 Remove the 10 screws from the system board see illustrations below for screw locations 10 Slide the system board assembly toward the front of the computer and then lift the board up and away system board screw 10 11 Place the system board assembly that you just removed next to the replacement system board to ensure it is identical Replacing the System Board 1 Gently align the board into the chassis and slide it toward the back of the computer 2 Replace the screws on the system board 3 Replace any components and cables that you removed from the system board 4 Reconnect all cables to their connectors at the back of the computer 5 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the computer 6 Connect your computer and devices to electrical outlets and turn them on Power Supply A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Power Supply 1 Follow the procedures in Before you Begin 2 Disconnect the DC powe
31. formation Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup so that you can restore the correct settings in step 8 2 Follow the procedures in Before you Begin 3 Locate the battery socket NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery in
32. fully seated in the socket close the processor cover Ensure that the tab on the processor cover is positioned underneath the center cover latch on the socket 7 Pivot the socket release lever back toward the socket and snap it into place to secure the processor NOTICE If you are not installing a processor upgrade kit from Dell reuse the original heat sink assembly when you replace the processor If you installed a processor replacement kit from Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 8 Install the heat sink assembly a Place the heat sink assembly back onto the heat sink assembly bracket b Rotate the heat sink assembly down towards the computer base and tighten the two capture screws NOTICE Ensure that the heat sink is correctly seated and secure 1 heat sink and fan shroud assembly 2 heat sink assembly bracket captive screw housing 2 9 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the computer 10 Connect your computer and devices to electrical outlets and turn them on System Board SATA connectors 2 memory module SATA 0 SATA 2 front panel 1 0 connectors connector 1 2 3 4 processor power connector main power connector IDE drive processor and connector heat sink
33. h any of the pins inside the socket or allow any objects to fall on the pins in the socket 5 Gently remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 1 Unpack the new processor being careful not to touch the underside of the processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position 3 Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket 4 Align the pin 1 corners of the processor and socket processor cover 6 release lever processor 8 socket and processor pin 1 indicator processor socket 9 rear alignment notch center coveriatenf SCS NOTICE To avoid damage ensure that the processor aligns properly with the socket and do not use excessive force when you install the processor 5 Set the processor lightly in the socket and ensure that the processor is positioned correctly 6 When the processor is
34. he computer chassis Your Dell computer provides the following slots for PCI and PCI Express cards Two PCI card slots One PCI Express x16 card slot One PCI Express x1 card slot PCI Cards Your computer supports two PCI cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a PCI card see Removing a PCI Card If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card Installing a PCI Card 1 Follow the procedures in Before you Begin filler bracket 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically st
35. he drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before you Begin 3 Remove the plastic guide bracket from the inside of the hard drive bay by gently pulling the bracket up and out of the bay 4 Snap the bracket to the hard drive 5 Gently slide the new drive second hard drive into place until it clicks or you feel the drive securely installed 6 Connect a power cable to the drive 7 Connect the data cable to the drive and to the system board Floppy Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover K NOTE If you are adding a floppy drive see Installing a Flo Drive Removing a Floppy Drive 1 Follow the procedures in Before you Begin 2 Remove the drive panel data cable 3 Disconnect the power and data cables from the back of the floppy drive K NOTE If you are installing a PCI Express x16 card this card may cover the floppy drive connectors Remove this card before connecting the floppy drive cables 4 Remove the floppy drive by sliding and holding the driv
36. heir electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup and select the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics Media Card Reader Removing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before you Begin 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Replace the computer cover 4 Remove the drive panel Media Card Reader not present on all computers 5 Disconnect the cable on the back of the Media Card Reader to the front panel USB connector on the system board and route the cable through the clip on the shroud sliding plate lever sliding plate Media Card Reader 6 While pushing on the back of the drive remove the Media Card Reader by sliding and holding the drive latch release downward 7 Replace the drive panel 8 Replace the computer cover Installing a Medi
37. her the computer or the surface on which it is resting 2 Lay your computer on its side with the computer cover facing up 3 Pull back the cover latch release on the top panel cover latch release computer cover back of computer bottom hinges 4 Locate the three hinge tabs on the bottom edge of the computer 5 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 6 Release the cover from the hinge tabs and set it aside in a secure location Back to Contents Page Back to Contents Page Removing and Installing Parts Dell Dimension 5000 Service Manual Memory Media Card Reader Cards CD DVD Drive Drive Panels Processor Drives System Board Hard Drive Power Supply Floppy Drive Battery Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the module to determine the module s capacity j 256MB 2R XX XXX e K NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are
38. ice Tag is listed in the system information option in system setup 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Results Displays the results of the test and any error conditions encountered Displays error conditions encountered error codes and the problem description Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities CD remove the CD 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen System Lights Your power button light and hard drive light may indicate a computer problem Power Light Problem Description Suggested Resolution Solid green Power is on and the computer is operating normally On No corrective action is require
39. ion activates the cursor control functions labeled on the bottom of each key Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your com
40. k cable to the integrated connector on the back panel 15 Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 Follow the procedures in Before you Begin 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location 4 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Reseat the card retention mechanism in the tabs and pivot downward to snap it into place 6 Close the card retention door to snap it into place securing the card s NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 7 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 8 Remove the card s driver from the oper
41. le locate the power input connector on the system board power input connector power cable Connecting and Disconnecting Drive Cables When removing an IDE drive data cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector a p y n ee f SA ae Ea do Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTI ON To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before you Begin 2 Disconnect the power and hard drive cables from the drive 1 serial ATA data cables 3 Press in on the blue
42. ngle IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the master or boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin 1 wire in the cable indicated by the colored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Table 2 1 Serial NN et O a 5 interface cables interface connectors Power Cable Connector To connect a drive using the power cab
43. o A pair of matched memory modules installed in DIMM connectors 1 and 2 or o A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC memory modules If you install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4300 memory the modules function at the slowest speed installed Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors matched pair of memory modules in DIMM connectors 1 and 2 white securing clips matched pair of memory modules in DIMM connectors 3 and 4 black securing clips K NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of
44. o connectors on the back panel of the computer 6 If you removed an add in network connector a Enter system setup select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card Installing a PCI Express Card 1 Follow the procedures in Before you Begin 1 release tabs 2 card retention mechanism card retention door Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 5
45. penManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCSM November 2004 Rev A00 Back to Contents Page
46. puter to a USB device such as a floppy drive memory key or CD RW drive K NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup If you are booting to a USB device connect the USB device to a USB connector Turn on or restart your computer When F2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt K NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 2 Enter system setup Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu E NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press pl
47. r to attach multiple speakers USB 2 0 Use the back USB connectors for devices that typically remain connected connectors such as printers keyboards or for bootable USB devices 5 It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras network To attach your computer to a network or broadband device connect one adapter end of a network cable to either a network jack or your network or connector broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 5 VGA video If your monitor has a VGA connector plug it into the VGA connector on the connector computer serial Connect a serial device such as a handheld device to the serial port The connector default designations are COM1 for serial connector 1 and COM2 for serial connector 2 For more information see System Setup options 7 parallel Connect a parallel device such as a printer to the parallel connector If connector you have a USB printer pl
48. r cables from the system board and the drives Note the routing of the DC power cables underneath the tabs in the computer frame as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped 3 Remove the four screws that attach the power supply to the back of the computer frame 4 Press the release button located on the floor of the computer frame 5 Slide the power supply toward the front of the computer approximately 1 inch 6 Lift the power supply up and out of the computer Replacing the Power Supply A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Slide the power supply into place 2 Replace the screws that secure the power supply to the back of the computer frame 3 Reconnect the DC power cables 4 Connect the AC power cable to the connector 5 Run the cables underneath the clips and press the clips to close them over the cables 6 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug the cable into the computer 7 Connect your computer and devices to electrical outlets and turn them on Battery Replacing the Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product In
49. ry utility wait for recovery completion and then restart the computer Y Y Y G recovery mode AAO A possible processor failure has Reinstall the processor and restart the computer occurred t F amp N BOO Memory modules are detected but If you have one memory module installed reinstall it and restart the computer See Memory a memory failure has occurred for instructions on how to remove and install memory modules Y ow BY If you have two or more memory modules installed remove the modules reinstall one module and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory modules of the same type into your computer If the problem persists contact Dell A possible expansion card failure Determine if a conflict exists by removing a card not the graphics card and then restarting has occurred the computer If the problem persists reinstall the card that you removed remove a different card and then restart the computer Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts Move each card one at a time to a different PCI slot and restart the computer after each move If the problem persists contact Dell A possible graphics card failure has If the computer has a graphic
50. s card remove the card reinstall it and then restart the occurred computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell A possible floppy or hard drive Reseat all power and data cables and restart the computer failure has occurred A possible USB failure has Reinstall all USB devices check cable connections and then restart the computer occurred OOO No memory modules are detected If you have one memory module installed reinstall it and restart the computer See Memory for instructions on how to remove and install memory modules G Y y If you have two or more memory modules installed remove the modules reinstall one module and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer If the problem persists contact Dell Memory modules are detected but Ensure that no special memory module memory connector placement requirements exist a memory configuration or Verify that the memory modules that you are installing are compatible with your computer see compatibility error exists Memory If the problem persists contact Dell Other failure has occurred Ensure that the cables
51. s the capacity for hard drives SATA Operation Hard drive controller feature that provides two configuration settings Normal native mode which provides the highest drive performance and optimal flexibility Combination combination mode which offers compatibility with versions of the operating system that do not support SATA drives Onboard Devices Integrated NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Integrated Audio Controller Enables or disables the onboard audio controller USB Controller Set to On default so that USB devices will be detected and supported in the operating system USB for FlexBay This field enables and disables the internal USB for FlexBay Off Internal USB for FlexBay is disabled On Internal USB for FlexBay is disabled The factory default setting is On NOTE This USB option appears only if a FlexBay device is installed LPT Port Mode Identifies and defines the parallel port settings You can set the parallel port to Off AT PS 2 EPP or ECP
52. s type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Turn off your computer NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 4 Open the computer cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Back to Contents Page Back to Contents Page Replacing the Computer Cover Dell Dimension 5000 Service Manual A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ens
53. start your computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once this F2 prompt appears press lt F2 gt immediately K NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press lt F2 gt If you press lt F2 gt before you are prompted this keystroke will be lost 4 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This field appears on the left side of Option Field This field contains information about the system setup window The field is a scrollable list each option In this field you can view your current containing features that define the configuration of settings and make changes to your settings your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays
54. ter and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup and select the appropriate Drive option 10 Verify that your computer works correctly by running the Dell Diagnostics Processor A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Processor 1 Follow the procedures in Before you Begin 2 Loosen the two captive screws on each side of the heat sink assembly CAUTION Despite having a plastic shield the heat sink assembly may be very hot during normal operation Be sure that it has had sufficient time to cool before you touch it 3 Rotate the heat sink assembly upward and remove it from the computer 1 heat sink and fan shroud assembly captive screw housing 2 NOTICE If you are installing a processor upgrade kit from Dell discard the original heat sink If you are not installing a processor upgrade kit from Dell reuse the original heat sink when you install your new processor 4 Open the processor cover by sliding the release lever from under the center cover latch on the socket Then pull the lever back to release the processor 1 processor cover processor 3 socket al release lever NOTICE When replacing the processor do not touc
55. time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off Remote Wake Up This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up Signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the system can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and S3 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance CMOS POST POST Defaults This setting restores the computer s default settings Event Log Displays the system event log Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this opt
56. to the socket with the side labeled facing up and snap the battery into place oy e battery battery socket 6 Replace the computer cover NOTI CE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Enter system setup and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Back to Contents Page Back to Contents Page Specifications Dell Dimension 5000 Service Manual Processor Processor type Level 1 L1 cache Level 2 L2 cache Memory Type Memory connectors Memory capacities Maximum memory BIOS address Intel Pentium 4 with Hyper Threading technology NOTE Not all Pentium 4 processors support Hyper Threading technology 1 MB depending on your computer configuration pipelined burst eight way set associative write back SRAM 400 and 533 MHz DDR2 unbuffered SDRAM 256 MB 512 MB or 1 GB non ECC NOTE See Addressing Memory With 4 GB Configurations to verify the amount of memory available to the operating system FOOOOh Computer Information Chipset DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Integrated network interface capable of 10 100 communication 800 MHz data rate
57. u removed the retention mechanism you may reinstall the retention mechanism 10 Before replacing the card retention mechanism ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 11 Snap the card retention mechanism into place securing the x16 PCI card card retention door card retention mechanism release tabs 2 NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network device and then plug the cable into the computer 12 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 13 If you installed a sound card a Enter system setup select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 14 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the networ
58. ug it into a USB connector The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address For more information see System Setup options card slots 4 Access connectors for any installed PCI cards two slots and PCI Express cards one x16 slot and one x1 slot Back to Contents Page Back to Contents Page Advanced Troubleshooting Dell Dimension 5000 Service Manual Dell Diagnostics System Lights Diagnostic Lights Beep Codes Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE The Drivers and Utilities CD ResourceCD is optional and as such may not ship with all computers When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in this section and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTI CE The Dell Diagnostics works only on Dell computers Enter system setup to review your computer s configuration information and ensure that the device you want to test displays in system setup and is active Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD optional
59. ure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Align the bottom of the cover with the tabs located along the bottom edge of the computer 4 Using the tabs as leverage rotate the cover downward and close 5 Snap the cover into place by pulling back on the cover latch release and then releasing the latch release when the cover is seated 6 Ensure that the cover is seated correctly before moving it to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page Back to Contents Page Removing the Computer Cover Dell Dimension 5000 Service Manual A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product I nformation Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 1 Follow the procedures in Before you Begin NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space NOTICE Ensure that you are working on a level protected surface to avoid scratching eit
60. us or minus to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before you Begin _ T lt RTCRST 2 Locate the 2 pin password jumper PSWD on the system board and attach the jumper plug to pins 1 and 2 to clear the password K NOTE When you receive your computer the jumper plug is attached to pin 1 3 Close the computer cover 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover 9 Locate the 2 pin password jumper PSWD on the system board and attach the jumper to pin 1 to reenable the password feature 10 Close the computer cover NOTI CE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Inform
61. w Frequency Effects LFE channel two front panel connectors for headphones microphone 40 pin connector on PCI local bus two 7 pin connectors USB 10 pin header for optional floppy drive or optional Media Card Reader 3 5 inch bay devices one 5 pin connectors 120 pin connector 36 pin connector 164 pin connector push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the front panel see Diagnostic Lights Standby power light AUX_PWR on the system board Power DC power supply Wattage 305 W Heat dissipation 434 6 BTU hr Voltage see the safety instructions located in 90 to 135 V and 180 to 265 V at 50 60 Hz the Product Information Guide for important voltage setting information Backup battery 3 V CR2032 lithium coin cell Physical Environmental Temperature Operating 10 to 50 C

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