Dell Inspiron PP38L User's Manual
Contents
1. 5 Connectthe AC Adapter 5 Connect the Network Cable optional 6 Press the Power Button 6 Windows Vista Setup 6 Connect to the Internet Optional 6 Using Your Inspiron Laptop 9 Device Status Lights 9 Keyboard Status Lights 10 Left Side Features 12 Computer Base and Display Features 14 Removing and Replacing the Battery 15 Software Features 16 Solving Problems 18 Network Problems 18 Power Problems 19 Memory Problems 20 Lockups and Software Problems 20 Dell Support Center 23 Using Support Tools 23 System Messages 24 Hardware Troubleshooter 25 Dell Diagnostics 26 Restoring Your Operating System 28 Windows Operating System REINS Eo lat orcas arta ap econ 28 Getting Help 30 Technical Support and Customer SOC PRA E N E kee oes 31 Online Services usara sind 31 AutoTech Service 32 Product Information 32 Before You Call 33 Contacting Dell 34 Finding More Information and RNESQUICOS orar ad 36 Basic Specifications 38 WAGON EE E2. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Transferring Information to a New Computer 1 Click the Windows Vista Start button and then click Transfer files and settings Start Windows Easy Transfer 2 In the User Account Control dialog box click Continue 3 Click Start a new transfer or Continue a transfer in progress 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard Using Your Inspiron Laptop Your Inspiron 1410 has several indicators buttons and features that provide information 1 Power light Turns on when you at a glance and time saving shortcuts for turn on the computer and blinks when common tasks the computer is in a power management mode Device Status Lights 2 Hard drive activity light Turns The lights located on the palm rest towards the front of the computer indicate the following on when the computer reads or writes data A flashing light indicates hard drive activity Eg NOTE To avoid loss of data never turn off the computer while the hard drive activity light is flashing 3 Battery status light Turns on steadily or blinks to indicate battery charge status 4 CI status light Turns on when wireless networking is enabled Using Your Inspiron Laptop Keyboard Status Lights The lights located above the keyboard indicate the following 1 2 3
3. NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions 4 NOTE Some of the services mentioned below are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 33 and then see the contact information for your region or go to support dell com Online Services You can learn about Dell products and services on the following websites e www dell com e www dell com ap Asian Pacific countries only e www dell com jp Japan only e www euro dell com Europe only Getting Help e www dell com la Latin American and Caribbean countries e www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites e support dell com e support jp dell com Japan only e support euro dell com Europe
4. for technical support 31 45 Index energy conserving 16 expansion bus 40 F finding more information 36 FTP login anonymous 32 H hardware problems diagnosing 25 Hardware Troubleshooter 25 help getting assistance and support 30 Internet connection 6 ISP Internet Service Provider 7 46 memory problems solving 20 memory support 39 network connection fixing 18 0 order status 32 P power problems solving 19 power strips using 5 problems solving 18 processor 38 products information and purchasing 32 R reinstalling Windows 28 resources finding more 36 S setup before you begin 5 software features 16 software problems 20 solving problems 18 specifications 38 support e mail addresses 31 support sites worldwide 31 System Messages 24 system reinstall options 28 T technical support 31 Index V ventilation ensuring 5 W Windows reinstalling 28 Windows Vista 6 Program Compatibility Wizard 21 reinstalling 29 setup 6 wired network network cable connecting 6 wireless network connection 18 47 Printed in China Printed on recycled paper www dell com support dell com 0Y727HA01
5. eee esse 45 About Your Computer This section provides information about setting up your Inspiron 1410 laptop and connecting peripherals Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your Inspiron laptop may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 in at the back of the computer and a minimum of 5 1 cm 2 in on all other sides You should never put your computer in an enclosed space such as a Cabinet or drawer when it is powered on NOTICE Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector A CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable orimproperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage About Your Computer Connect the Network Cable optional To use awired network connection plug in the network cable Windows Vista Setup If you selected Windows Vista operating system while ordering your Dell computer is preconfigured with Windows Vista To set
6. for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 34 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 34 Before You Call Eg NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Getting Help Diagnostic Checklist e Name e Date e Address e Phone number e Service Tag bar code on the back or bottom of the computer e Express Service Code e Return Material Authorization Number if provided by Dell support technician e Operating system and version e Devices e Expansion car
7. satellite modem About Your Computer connection contact your ISP or cellular telephone service for setup instructions Setting Up a Wireless Connection Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Save and close any open files and exit any open programs 2 Click Start Connect To 3 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection Eg NOTE If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later About Your Computer Eg NOTE Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 Under Network and Internet click Connect to the Internet The Connect to the Internet window appears 4 Click either Broadband PPPoE or Dial up depending on how you want to connect a Choose Broadband if you use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection b Chose Dial up if you use an optional USB dial up modem or ISDN K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP
8. see the Microsoft Windows desktop then shut down your computer and try again Restoring Your Operating System Eg NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 6 When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt 7 Press any key to Boot from CD ROM Follow the instructions on the screen to complete the installation 29 Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 18 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 25 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 33 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 31 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Before You Call on page 33 and then Contacting Dell on page 34 30 Z NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures
9. up Windows Vista for the first time follow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection NOTICE Do not interrupt the operating system s setup process Doing so may render your computer unusable Connect to the Internet Optional K4 NOTE ISPs Internet Service Providers and ISP offerings vary by country A NOTE The instructions in this section are applicable for Windows only To connect to the Internet you need an external modem or network connection and an Internet service provider ISP K NOTE If an external USB modem or WLAN adapter is not a part of your original order you can purchase one from the Dell website at www dell com K NOTE If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Eg NOTE Have your ISP information ready If you do not have an ISP then connect to the Internet wizard can help you get one Setting Up a Wired Internet Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable
10. 1 Num Lock light Turns on when the numeric keypad Num Lock key is enabled 2 Caps Lock light Turns on when the uppercase letter Caps Lock key is enabled 3 Scroll Lock light Turns on when the scroll lock function is enabled 10 Using Your Inspiron Laptop 4 Modem Connector Connects the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with yourw computer 5 AC Adapter Connector Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned on or off 1 Optical drive Plays or burns CDs and DVDs Ensure thatthe side with print or writing is facing upward when inserting discs 2 Optical drive light Blinks when you press the optical drive eject button or when you insert a disc and it is being read 3 Optical drive eject button Opens the optical drive 11 Using Your Inspiron Laptop Left Side Features N CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the
11. Control dialog box and follow the instructions in the Back up Files wizard 17 Solving Problems This section provides troubleshooting information for your computer If you can not solve your problem using the following guidelines see Using Support Tools on page 23 or see Contacting Dell on page 34 Network Problems Wireless Connections If the wireless network connection is lost Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Wired Connections If the network connection is lost The cable is loose or damaged e Check the cable to ensure it is plugged in and not damaged 18 The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status e Green A good connection exists between a 10 Mbps network and the computer e Orange A good connection exists between a 100 Mbps network and the computer e Off The computer is not detecting a physical connection to the network NOTE The link integrity light on the network connector is only for the wired cable connection The link integrity light does not provide status for wireless connections Power Problems If the power light is off The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the computer and the el
12. INSPIRON SETUP GUIDE INSPIRON SETUP GUIDE Model PP38L Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Celeron and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2008 P N Y727H Rev A01 Contents About Your Computer
13. ce material for technicians or experienced users Finding More Information and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance the back or bottom of your computer the Dell Support website at support dell com 37 Basic Specifications System Model Dell Inspiron 1410 This section provides basic information that you may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Service Manual on the Dell Support website at support dell com Eg NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start gt Help and Support and select the option to view information about your computer 38 Processor Type L1 cache L2 cache External bus frequency Intel Pentium Dual Core T2390 and Intel Celeron 560 32 KB per instruction 32 KB data cache per core 512 KB 1 MB 2 MB or 4 MB 667 MHz and 800 MHz Basic Specifications Memory Computer Information Memory module two user accessible System Chipset Intel GM965 Express connector SODIMM sockets ICH8M Memory module 512 MB 1 GB 2 GB PCI Bus internal capacnias 4 GB capable Data bus width 64 bits Memory type DDR2 SODIMM DRAM bus width dual channel 2 64 Minimum memory 512 MB bit buses Maximum memory AGB Proce
14. ds e Are you connected to a network Yes No e Network version and network adapter e Programs and versions 33 Getting Help See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell e Error message beep code or diagnostic code e Description of problem and troubleshooting procedures you performed Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area 34 To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Getting Help 35 Finding More Information and Resources If you need to See reinstall your operating system your Operating System media run a diagnostic program for your computer the D
15. ectrical outlet e f the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly e Ensure that the electrical outlet is working by testing it with another device such as a lamp e Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on Solving Problems If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off and then back on If the power light is blinking white The computer is in standby mode Press a key on the keyboard move the pointer using the touch pad or a connected mouse or press the power button to resume normal operation If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices connected to a power Strip e Multiple power strips connected to the same electrical outlet 19 Solving Problems Memory Problems If you receive an insufficient memory message e Save and close any open file
16. eo headphone speakers connector one PCI E Mini Card slot RJ 11 port RJ 45 port two 4 pin USB 2 0 compliant connectors 15 hole connector 4 pin mini 41 Basic Specifications Display Type active matrix TFT Active area X Y Dimensions Height Width Diagonal Operating angle Viewing Angles WXGA Horizontal WXGA Vertical Pixel pitch 42 WXGA 303 36x 189 6 mm 206 mm 8 11 inches 320 mm 12 6 inches 358 14 mm 14 1 inches 0 closed to 165 40 40 15 30 0 2373 mm Display WXGA Power Consumption panel with backlight typical Touchpad X Y position resolution graphics table mode Size Width Height 6 2 W max with no inverter losses 240 cpl 73 0 mm 2 9 inch sensor active area 42 9 mm 1 7 inch rectangle Keyboard Number of keys Layout Battery Type Depth Height Width Weight 86 U S and Canada 87 Europe 90 Japan QWERTY AZERTY Kanji 6 cell smart lithium ion 4 cell smart lithium ion 53 4 mm 2 1 inches 20 mm 0 78 inch 206 2 mm 8 12 inches 0 31 kg 0 68 Ib 6 cell 0 23 kg 0 50 Ib 4 cell AC Adapter Input voltage Input current maximum Input frequency Output power Output current Rated output voltage Dimensions Height Width Depth Weight with cables Basic Specifications 100 240 VAC 1 5 A 50 60 Hz 65 W 4 34 A maximum at 4 second pulse 3 34 A conti
17. fan or the computer 2 Security cable slot Attaches a 1 Air vents The computer uses an internal commercially available antitheft device to fan to create airflow through the vents the computer which prevents the computer from E NOTE Before you buy an antitheft overheating The fan automatically turns on when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer 3 olyga connector Connects to a monitor or projector device ensure that it works with the security cable slot on your computer 4 Network connector Connects the computer to a network The two lights next to the connector indicate status and activity for wired network connections For information on using the network adapter see the device user s guide supplied with your computer 5 USB 2 0 connectors 2 Connect to USB devices such as a mouse keyboard printer external drive or MP3 player 6 IEEE 1394a connector Connects devices supporting IEEE 1394a high speed transfer rates such as some digital video cameras Using Your Inspiron Laptop 7 3 in 1 media card reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on the following digital memory cards e Secure Digital SD memory card e Secure Digital High Capacity SDHC card e Multimedia Card MMC PC Card Slot Supports one PC Card such as a modem or ne
18. ion you need For more information about Dell Support Center and available support tools click the Services tab at support dell com Click the icon in the taskbar to run the application The home page provides links to access e Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system e Alerts technical support alerts relevant to your computer e Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp e About Your System System Documentation Warranty Information System Information Upgrades amp Accessories The top of the Dell Support Center home page displays your computer s model number along with its service tag and express service code For more information about the Dell Support Center see the Dell Technology Guide on your hard drive or on the Dell Support website at support dell com 23 Using Support Tools System Messages If your computer has an issue or error it may display a System Message that will help you identify the cause and action needed to resolve the issue K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Service Manual on the Dell Suppo
19. lace the battery only with a compatible lt a gt 2 battery purchased from Dell The battery SS is designed to work with your Dell aC computer Do not use a battery from other gt gt computers with your computer CAUTION Before removing or replacing the 1 Battery battery turn off the computer disconnect 2 Battery release latch 2 the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and computer and remove any other external cables from the computer To replace the battery slide it into the bay until it clicks into place Using Your Inspiron Laptop Software Features Y NOTE For more information about the features described in this section see the Dell Technology Guide on your hard drive or on the Dell Support website at support dell com K NOTE The instructions in this section are applicable for Windows only Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets depending on the applications installed in your computer Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account upload and download files and so on 16 Entertainment and Multimedia You can use your computer to watch videos play games listen to music and internet radio stations Customizing the Desktop Y
20. nuous 19 5 1 0 VDC 28 2 mm 1 11 inches 57 9 mm 2 28 inches 137 2 mm 5 4 inches 0 15 kg 0 33 Ib 43 Basic Specifications Physical Height Width Depth Weight with 4 cell battery Weight with 6 cell battery Computer Environment Temperature range Operating Storage 44 31 1 to 35 6 mm 1 2 to 1 4 inches 340 mm 13 39 inches 250 mm 9 85 inches 2 17 kg 4 78 Ib 2 26 kg 4 98 Ib 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F Computer Environment Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment 0 66 GRMS 1 3 GRMS Operating Storage Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Storage 163 G Airborne contaminant G2 or lower level as defined by ISA S71 04 1985 Index A AC adapter size and weight 43 airflow allowing 5 AutoTech 32 backups creating 17 C calling Dell 33 chipset 39 computer setting up 5 connect ing to the Internet 6 conserving energy 16 customer service 31 customizing your energy settings 16 D damage avoiding 5 data backing up 17 Dell Support Center 23 Dell support website 37 Dell Technology Guide for further information 36 Diagnostic Checklist 33 drivers and downloads 37 E e mail addresses
21. only e supportapj dell com Asia Pacific only Dell Support e mail addresses e mobile_support us dell com e support us dell com e la techsupportOdell com Latin America and Caribbean countries only e apsupport dell com Asian Pacific countries only 31 Getting Help Dell Marketing and Sales e mail addresses e apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous file transfer protocol FTP e ftp dell com Log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to selectthe subjects that correspond to your questions For instructions on accessing the telephone number to call your region see Contacting Dell on page 34 32 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 34 for problems with your order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell
22. ou can customize your desktop to change the appearance resolution wallpaper screensaver and so on by accessing the Personalize appearance and sounds window To access the display properties window 1 Right click an open area of the desktop 2 Click Personalize to open the Personalize appearance and sounds window and learn more about your customization options Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer Microsoft Windows Vista provides three default options e Balanced This power option offers full performance when you need it and saves power during periods of inactivity e Power saver This power option saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime e High performance This power option provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Using Your Inspiron Laptop Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files 1 Click Start O Control Panel gt System and Maintenance Welcome Center Transfer files and settings 2 Click Back up files or Back up computer 3 Click Continue on Your User Account
23. ponding 4 Click End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program NOTE Software usually includes installation instructions in its documentation or on the media CD or DVD Eg NOTE Your computer may or may not have an optical drive Use an external optical drive or any external storage device for the procedures that involve media If the computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for atleast 8 to 10 seconds until the computer turns off and then restart your computer Solving Problems If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen If a solid blue screen appears Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse press and hold the power but
24. rivers and Utilities media reinstall desktop system software or update K NOTE Drivers and documentation updates drivers for your computer and readme files can be found on the Dell Support website at support dell com learn more about your operating system the Dell Technology Guide installed on your maintaining peripherals RAID Internet hard drive Bluetooth networking and e mail upgrade your computer with new or additional the Service Manual on the Dell Support website memory or a new hard drive at support dell com reinstall or replace a worn or defective part K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer 36 If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical referen
25. rt website at support dell com or see Contacting Dell on page 34 for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 34 for assistance 24 CMOS checksum error Possible motherboard failure or RTC battery low Replace the battery See the Service Manual on the Dell Support website at support dell com or see Contacting Dell on page 34 for assistance Hard disk HDD drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 34 for assistance Hard disk HDD drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 34 for assistance Keyboard failure Keyboard failure or loose cable No boot device available No bootable partition on hard disk drive the hard disk drive connector is loose or no bootable device exists e f the hard drive is your boot device ensure that the connector is connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct see the Service Manual on the Dell Support website at support dell com No timer tick in
26. s and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory See the Service Manual on the Dell Support website at support dell com e Reseat the memory modules See the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory If you experience other memory problems e Ensure that you are following the memory installation guidelines see the Service Manual on the Dell Support website at support dell com 20 e Check if the memory module is compatible with your computer Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Basic Specifications on page 38 e Run the Dell Diagnostics see Dell Diagnostics on page 25 e Reseat the memory modules see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer res
27. sing the Operating System media also deletes all data on the hard drive Windows Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback NOTICE Before performing the installation back up all data files 28 To reinstall Windows you need the following items e Dell Operating System media e Dell Drivers and Utilities media Z NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Operating System media may not ship with your computer Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System disc 3 Click Exit if the Install Windows message appears 4 Restart the computer 5 When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you
28. ss any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting Dell Diagnostics From the Drivers and Utilities Media K NOTE Your computer may or may not have an optical drive Use an external optical drive or any external storage device for the procedures that involves media 1 Insertthe Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Using Support Tools Y NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press lt Enter gt 4 Select the Boot from CD ROM option from the menu that appears and press lt Enter gt 5 Type 1 to startthe CD menu and press lt Enter gt to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed selectthe version appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test you want to run 27 If you received an Operating System media with your computer you can use it to restore your operating system However u
29. ssor address 36 bits bus width Eg NOTE For instructions on upgrading your Flash EPROM 2 MB memory see the Service Manual on the Dell Support website at support dell com Graphics Bus internal 39 Basic Specifications Communications Modem type Modem controller Interface Network adapter Wireless 40 v 92 Data Fax MDC Modem softmodem HDA Bus 10 100 Ethernet LAN on system board internal WLAN and Bluetooth wireless support if optional cards are purchased 3 in 1 Media Card Reader 3 in 1 media memory card controller 3 in 1 media memory card connector Cards supported Video Video type Data bus Video controller Video memory Ricoh 50847 3 in 1 combo card controller SD SDIO MMC integrated on system board hardware accelerated integrated video Intel Extreme Graphics up to 128 MB Audio Audio type Audio controller Stereo conversion Internal Interface External Interface Speaker Internal speaker amplifier Volume controls two channel high definition audio Azalia Conexant CX20561 12Z 24 bit analog to digital and digital to analog high definition audio Azalia codec microphone in connector stereo headphones speakers connector one 4 ohm speaker 2 W channel into 4 ohms program menus Ports and Connectors Audio Mini Card Modem Network adapter USB Video IEEE 1394 Basic Specifications microphone connector ster
30. terrupt A chip on the system board might be malfunctioning or motherboard failure see the Service Manual on the Dell Support website at support dell com USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure see Contacting Dell on page 34 for assistance Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps 25 Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 20 and r
31. ton for at least 8 to 10 seconds until the computer turns off Then restart your computer 21 Solving Problems If you have other software problems e Back up your files immediately e Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start O menu e Check the software documentation or contactthe software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly 22 Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program If a solid blue screen appears Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your pointer using the touch pad or mouse press and hold the power button for atleast 8 to 10 seconds until the computer turns off and then restart your computer Using Support Tools K NOTE The instructions in this section are for computers with Windows Vista operating system installed Dell Support Center The Dell Support Center helps you find the service support and system specific informat
32. twork adapter The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed 13 Using Your Inspiron Laptop Computer Base and Display Features 14 Display Your display can vary based on your selection you made while purchasing your computer For more information about displays see the Dell Technology Guide Keyboard The settings for this keyboard can be personalized by using the system setting utility Touch pad buttons Provide left and right click functions like those on a mouse Audio Out Headphone connector Connects to a pair of headphones or sends audio to a powered speaker or sound system Audio In Microphone connector Connects to a microphone or input signal for use with audio programs Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface Using Your Inspiron Laptop Removing and Replacing the To remove the battery Battery 1 Ensure that the computer is turned off CAUTION Before you begin any of the 2 Slide the two latch releases on the bottom of the computer and then remove the battery procedures in this section follow the from the bay safety instructions that shipped with your computer gt 1 AN CAUTION Using an incompatible battery oo a may increase the risk of fire or explosion gt Rep
33. un the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities media is optional and may not ship with your computer See the System Setup section in the Service Manualto review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Startthe Dell Diagnostics from your hard drive or from the Drivers and Utilities media 26 Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image see Contacting Dell on page 34 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Eg NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 4 Pre
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