Dell Inspiron 1012 User's Manual
Contents
1. Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program f necessary uninstall and then reinstall the program Write down any error message that is displayed to help in troubleshooting when Contacting Dell Using Support Tools Dell Support Center The Dell Support Center is an easy to use application that provides information about your computer personalized service and support resources To launch the application click the icon in the taskbar The Dell Support Center home page displays your computer s model number service tag express service code and service contact information The home page also provides links to access Alerts technical support alerts relevant to your computer Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades amp Accessories For more information about Dell Support Center and available support tools click the Services tab at support dell com 43 Using Support Tools My Dell Downloads K NOTE My Dell Downloads may not b2. Using Support 015 43 Dell Support 43 My Dell 44 System 44 Hardware Troubleshooter 46 Dell Diagnostics 46 Restoring Your Operating System 50 System Restore 51 Dell DataSafe Local Backup 52 System Recovery Media 55 Dell Factory Image Restore 56 Getting 58 Technical Support and Customer SOIVICB osea REDE 59 DellConnect 2 eene 59 Online 60 Automated Order Status Service 61 Product Information 61 Returning Items for Repair Under Warranty or for Credit 62 Before You 63 Contacting 65 Finding More Information and 50 REIP 66 Basic Specifications 68 Append neri pe RE 73 Macrovision Product Notice 13 Information for NOM or Official Mexican Standard Only for Mexico 74 222419 8005 nitisk 75 Setting Up Your Inspiron Laptop This section provides information about setting up your Inspiron laptop Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequat
3. If you experience a problem with your computer 6 If the preceding steps have not resolved the you can complete the following steps to problem see Before You Call on page 63 diagnose and troubleshoot the problem K NOTE Call Dell Support from a telephone 1 See Solving Problems on page 37 for near or at the computer so that the support information and procedures that pertain to staff can assist you with any necessary the problem your computer is experiencing procedures 2 See the Dell Technology Guide K NOTE Dell s Express Service Code system available on your hard drive or at may not be available in all countries support dell com manuals for more When prompted by Dell s automated telephone troubleshooting information system enter your Express Service Code to 3 See Dell Diagnostics on page 46 for route the call directly to the proper support procedures on how to run Dell Diagnostics personnel If you do not have an Express 4 Fill out the Diagnostic Checklist Service Code open the Dell Accessories folder on page 64 double click the Express Service Code icon and follow the directions K NOTE Some of the services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability 5 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See
4. Online Services on page 60 for a more extensive list of Dell Support online 58 Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 63 and then see the contact information for your region or go to support dell com Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www dell com dellconnect 59 Getting Help Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only 60 Dell Support e mail addresses e mobile supportGus dell com support us dell com e la techsupport dell com Latin America and Caribbean countries only apsupport
5. all confidential proprietary and personal information as well as removable media such as CDs Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call your region see Contacting Dell on page 65 62 Include a copy of the invoice and a letter describing the reason for the return Include a copy ofthe Diagnostics Checklist see Diagnostic Checklist on page 64 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 65 Include any accessories that belong with the item s being returned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C 0 D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Getting Help Before You Call K NO
6. K NOTE For information on using the system recovery media see System Recovery Media on page 55 11 Setting Up Your Inspiron Laptop Install the SIM Card Optional K NOTE Installing a SIM is not required if you are using an EVDO card to access the Internet Installing a Subscriber Identity Module SIM card allows you to browse the Internet check e mail and connect to a Virtual Private Network To access the Internet you must be within the network of your cellular service provider To install the SIM card 1 Turn off your computer 2 Remove the battery see Removing and Replacing the Battery on page 32 3 In the battery bay slide the SIM card into the SIM card slot 4 Replace the battery see Removing and Replacing the Battery on page 32 5 Turn on your computer To remove the SIM card press and eject the SIM card 12 Setting Up Your Inspiron Laptop 1 battery bay 2 SIM card 3 SIM card slot 13 Setting Up Your Inspiron Laptop Enable or Disable Wireless Optional To enable wireless 1 Turn on your computer 2 Double click the A icon on the system tray or press lt F2 gt The Wireless Enable Disable dialog box appears Select the option
7. This series of beeps called a beep code identifies a problem If this occurs write down the beep code and contact Dell see Contacting Dell on page 65 K NOTE To replace parts see the Service Manual at support dell com manuals Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible system board failure BIOS ROM checksum failure No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Possible system board failure Chipset error RAM read write failure Real Time Clock failure Video card or chip failure Processor failure Display failure 37 Solving Problems Network Problems Wireless Connections If the wireless network connection is lost The wireless router is offline or wireless has been disabled on the computer Ensure that wireless is enabled see Enable or Disable Wireless on page 14 Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 16 Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router 38 Wired Connections If the network connection is lost The cable is loose or damaged Check the cable to ensure it is plugged in
8. and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Green A good connection exists between a 10 Mbps network and the computer Amber A good connection exists between a 100 Mbps network and the computer Off The computer is not detecting a physical connection to the network For assistance contact your network administrator or ISP NOTE The link integrity light on the network connector is only for the wired cable connection The link integrity light does not provide status for wireless connections Power Problems If the power light is off The computer is either turned off in hibernate state or is not receiving power Press the power button The computer resumes normal operation if it is off or in hibernate mode Reseat the AC adapter cable into the power connector on the computer and the electrical outlet f the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Temporarily bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems Check the AC adapter cable connections If the AC adapter
9. code anda description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 65 K NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 8 When the tests are complete close the test screen to return to the Choose An Option window 9 To exit the Dell Diagnostics and to restart the computer click Exit 10 Remove the Drivers and Utilities disc 49 Restoring Your Operating System You can restore the operating system on your computer using any of the following options Z CAUTION Using Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer If possible backup your data files before using these options Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer K NOTE The Operating System disc may not ship with your computer 50
10. has a light ensure that the light on the AC adapter is on If the power light is solid white and the computer is not responding The display may not be responding Press the power button until the computer turns off and then turn it back on e If the problem persists contact Dell see Contacting Dell on page 65 If the power light is blinking white The computer is in standby state or the display may not be responding Press a key on the keyboard move the connected mouse or a finger on the touch pad or press the power button to resume normal operation f the display is not responding press the power button until the computer turns off and then turn it back on e If the problem persists contact Dell see Contacting Dell on page 65 39 Solving Problems If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet 40 Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements Reseat the memory module
11. is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 6 When the tests are complete close the test screen to return to the Choose An Option window 7 To exit the Dell Diagnostics and to restart the computer click Exit Starting Dell Diagnostics From the Drivers and Utilities Disc K NOTE Your computer does not have an internal optical drive Use an external optical drive or any external storage device for the procedures that involve discs K NOTE The Drivers and Utilities disc may not ship with your computer 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press F12 immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter 5 Type 1 to start the CD menu and press Enter to proceed 6 Select the test you want to run Using Support Tools 7 If you encounter a problem during a test a message with the error
12. problem and troubleshooting procedures you performed Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit www dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your requirement 4 Choose the method of contacting Dell that is convenient for you 65 Finding More Information and Resources If you need to reinstall your operating system run a diagnostic program for your computer reinstall system software find more about the Microsoft Windows operating system and features upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part 66 See System Recovery Media on page 55 Dell Diagnostics on page 46 My Dell Downloads on page 44 support dell com the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your wa
13. s into the connector s see the Service Manual at support dell com manuals for instructions e If the problem persists contact Dell see Contacting Dell on page 65 If you experience other memory problems Run the Dell Diagnostics see Dell Diagnostics on page 46 Ifthe problem persists contact Dell see Contacting Dell on page 65 Lockups and Software Problems If the computer does not start up Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on the disc CD or DVD Solving Problems K NOTE Your computer does not have an internal optical drive Use an external optical drive or any external storage device for the procedures that involve discs If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button until the c
14. s you want to enable Enable Bluetooth Enable Wireless LAN WiMax Enable Wireless WAN GPS Click OK Setting Up Your Inspiron Laptop To disable wireless 1 Double click the icon on the system tray or press F2 The Wireless Enable Disable dialog box appears Clear the option s you want to disable Enable Bluetooth Enable Wireless LAN WiMax Enable Wireless WAN GPS Click OK 15 Setting Up Your Inspiron Laptop Connect to the Internet Optional To connect to the Internet you need an external modem or network connection and an Internet service provider ISP If an external USB modem or WLAN adapter is not a part of your original order you can purchase one at www dell com Setting Up a Wired Connection f you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions 16 To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 17 Setting Up a Wireless Connection Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router Windows XP K NOTE The following steps we
15. the battery see the Service Manual at support dell com manuals or contact Dell see Contacting Dell on page 65 Hard disk drive failure Possible hard disk drive failure during POST Contact Dell see Contacting Dell on page 65 Hard disk drive read failure Possible hard disk drive failure during HDD boot test Contact Dell see Contacting Dell on page 65 Keyboard failure Keyboard failure or loose cable Replace the keyboard see the Service Manual at support dell com manuals Using Support Tools No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that the boot sequence information is correct see the Dell Technology Guide available on your hard drive or at support dell com manuals No timer tick interrupt A chip on the system board might be malfunctioning or system board failure Contact Dell see Contacting Dell on page 65 45 Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2
16. 44 V ventilation ensuring 5 warranty returns 62 Windows program compatibility wizard 41 wired network connection 7 wireless network connection 38 Index 77 42 Printed in the U S A www dell com support dell com O9KKFDAOO
17. Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Windows XP 1 Click Start All Programs Acessories System Tools System Restore 2 In the welcome screen click Undo my last restoration and then click Next 3 Follow the instructions on the screen Windows 7 1 Click Start 2 Inthe search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next 52 Dell DataSafe Local Backup CAUTION Using Dell DataSafe Local Backup permanently removes any programs or drivers installed after you received your computer Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended that you backup your data files before using Dell DataSafe Local Backup NOTE Dell DataSafe Local Backup may not be available in all regions K NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 56 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard
18. Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own March 2010 P N 9KKFD Rev A00 Contents Setting Up Your Inspiron Laptop 5 Before Setting Up Your Computer 5 Connectthe AC Adapter 6 Connect the Network Cable Optional 7 Press the Power Button 8 Set Up the Operating SysteM 9 Create System Recovery Media 10 Install the SIM Card Optional 12 Enable or Disable Wireless Optional 14 Connect to the Internet Optional 16 Set Up the TV Tuner Optional 19 Using Your Inspiron Laptop 20 Right View 20 Left View 22 Back View 24 Computer Base Features 26 Touch Pad 29 Display Features 30 Removing and Replacing the Battery 32 Software 34 Dell DOCK tig 35 Dell DataSafe Online Backup 36 Solving 37 Beep 0 66 2 gt 37 Network 38 Power 39 Memory 40 Lockups and Software Problems 4 Contents
19. INSPIRON SETUP GUIDE YOURS IS HERE INSPIRON SETUP GUIDE Regulatory model P04T series Regulatory type 04 001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice O 2010 Dell Inc rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE Solution Station and DellConnect are trademarks of Dell Inc nte is a registered trademark and Atom is the trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products
20. Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select the appropriate boot device from the list and press Enter 4 Follow the instructions on the screen to complete the recovery process 55 Restoring Your Operating System Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem 2 NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos 56 music files and so on If possible back up all data before using Dell Factory I
21. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Restoring Your Operating System Starting System Restore To restore your computer Windows XP 1 Click Start All Programs Acessories System Tools System Restore 2 In the welcome screen click Next 3 Follow the instructions on the screen Windows 7 1 Click Start 2 In the search box type System Restore and press Enter K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore 51 Restoring Your Operating System Undoing the Last System Restore 2 NOTE
22. TE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating Your Service Tag The Service Tag is located on a label atthe bottom of your computer 1 Service Tag 63 Getting Help Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 64 Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of
23. Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps 46 Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 41 and run the Dell Diagnostics before you contact Dell for technical assistance K NOTE Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities disc may not ship with your computer Ensure that the device that you want to test displays in the system setup program and is active Press lt F2 gt during POST Power On Self Test to enter the System Setup BIOS utility Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 65 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press F12 immediately Select Diagnostics from the boot menu and press Enter This may invoke the Pre Boot System Assessment PSA on your computer Using Support To
24. alled on your computer if you ordered it at the time of purchase 54 Dell DataSafe Local Backup Professional provides additional features that allow you to Backup and restore your computer based on file types Backup files to a local storage device Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional 1 Double click the Dell DataSafe Local Backup icon e on the taskbar 2 Click UPGRADE NOW 3 Follow the instructions on the screen to complete the upgrade System Recovery Media A CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media K NOTE Your computer does not have an internal optical drive Use an external optical drive or any external storage device for the procedures that involve discs You can use the system recovery media created using Dell DataSafe Local Backup to return your hard drive to the operating state it was in when you purchased the computer while persevering the data files on your computer Use the system recovery media in case of Operating system failure that prevents the use of recovery options that are installed on your computer Hard drive failure that prevents data from being recovered Restoring Your Operating System To restore the factory image of your computer using the system recovery media 1
25. dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketingOdell com Asian Pacific countries only e sales canadaGdell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call your region see Contacting Dell on page 65 Getting Help Product Information If you need information about additional products available from Dell or if you would like to place an order visit www dell com For the telephone number to call your region or to speak to a sales specialist see Contacting Dell on page 65 61 Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows 2 NOTE Before you return the product to Dell make sure to back up any data on the hard drive s and on any other storage device in the product Remove any and
26. drive to the operating state it was in when you purchased your computer while preserving the data files on your computer Dell DataSafe Local Backup allows you to Backup and restore your computer to an earlier operating state Create system recovery media Restoring Your Operating System Dell DataSafe Local Backup Basic To restore the factory image while preserving the data files 1 Turn off your computer 2 Disconnect all the devices USB drive printer etc connected to the computer and remove any newly added internal hardware 2 NOTE Do not disconnect the mouse or the AC adapter 3 Turn on your computer 4 When the DELL logo appears press F8 several times to access the Advanced Boot Options window K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 53 Restoring Your Operating System 5 Select Repair Your Computer 6 Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen K NOTE The restoration process might take an hour or more depending on the size of the data to be restored 2 NOTE For more information see the knowledge base article 353560 at support dell com Upgrading to Dell DataSafe Local Backup Professional K NOTE Dell DataSafe Local Backup Professional may be inst
27. dth 206 mm 8 11 inches Weight 0 22 kg 0 48 Ib 3 cell 0 38 kg 0 84 Ib 6 cell 70 Battery Voltage Charge time when the computer is powered off approximate Operating time Coin cell battery AC Adapter Input voltage Input current Input frequency Output power Output current 11 1 VDC 3 6 cell 4 0 hours 3 6 cell varies depending on operating conditions CR 2032 100 240 VAC 0 8A or 1 0A 50 60 Hz 30W 1 58 AC Adapter Rated output voltage Temperature range Operating Storage Physical Height Width Depth Weight with 3 cell battery 19 0 VDC 0 to 40 32 to 104 F 40 to 70 C 40 to 158 F 25 5 mm to 32 8 mm 0 98 inches to 1 29 inches 268 mm 10 6 inches 196 6 mm 7 74 inches configurable to less than 1 25 kg 2 75 Ibs Basic Specifications Computer Environment Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing 71 Basic Specifications Computer Environment Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Non 1 30 GRMS operating Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head
28. e available in all regions Some of the software pre installed on your new computer do not include a backup CD or DVD This software is available at My Dell Downloads From this web site you can download available software for reinstallation or create your own backup media To register and use My Dell Downloads 1 Go to downloadstore dell com media 2 Follow the instructions on the screen to register and download the software 3 Reinstall or create backup media of the software for future use 44 System Messages If your computer has an issue or an error it may display a System Message that will help you identify the cause and action needed to resolve the issue K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide available on your hard drive or at support dell com manuals or contact Dell see Contacting Dell on page 65 Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell see Contacting Dell on page 65 CMOS checksum error Possible system board failure or RTC battery low Replace
29. e conferencing and chat Camera activity indicator Indicates if the camera is on or off Display Your display can vary based on selections you made when purchasing your computer For more information about displays see the Dell Technology Guide available on your hard drive or at support dell com manuals 31 Using Your Inspiron Laptop Removing and Replacing the Battery WARNING Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer WARNING Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use batteries from other computers WARNING Before removing the battery shut down the computer and remove external cables including the AC adapter To remove the battery 1 Slide the battery release latches to the unlock position 2 Rotate and lift the battery out of the battery bay To replace the battery Align the tabs on the battery with the slots in the battery bay and gently press the battery until it clicks into place 32 Using Your Inspiron Laptop 1 battery release latches 2 2 battery 3 battery bay 4 battery bay slots 3 33 Using Your Inspiron Laptop Software Features 2 NOTE For more information about the features described in this section see the Dell Technology Guide available on your hard drive or at support dell com manuals Prod
30. e ventilation and a level surface to place your computer Restricting airflow around your Inspiron laptop may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on AN WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not place your Dell computer in a low airflow environment such as a closed briefcase or on fabric surfaces such as carpets or rugs while it is powered on Restricting the airflow can damage the computer deteriorate the computer performance or cause a fire The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer Setting Up Your Inspiron Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your co
31. mage Restore Performing Dell Factory Image Restore 1 Turn on the computer 2 When the DELL logo appears press lt F8 gt several times to access the Advanced Boot Options window K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then restart your computer and try again 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator inthe User name field then click OK 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears K NOTE If you do not want to proceed with Factory Image Restore click Cancel Restoring Your Operating System 8 Select the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition Click Finish to restart the computer 57 Getting Help
32. more information see Touch Pad Gestures on page 29 6 Touch pad buttons 2 Provide left and right click functions like those on a mouse 28 Touch Pad Gestures Scroll Allows you to scroll through content The scroll feature includes Traditional Scroll Allows you to scroll up or down and right or left To scroll up or down Move a finger up or down in the vertical scroll zone extreme right of the touch pad To scroll right or left Move finger right or left in the horizontal scroll zone extreme bottom of the touch pad Using Your Inspiron Laptop Circular Scroll Allows you to scroll up or down and right or left To scroll up or down Move a finger in the vertical scroll zone extreme right of the touch pad in a clockwise circular motion to scroll up or counterclockwise circular motion to scroll down To scroll right or left Move a finger in the horizontal scroll zone extreme bottom of the touch pad in a clockwise circular motion to scroll right or counterclockwise circular motion to scroll left 29 Using Your Inspiron Laptop Display Features The display panel holds a camera and accompanying dual digital microphones fF i yy A 30 Using Your Inspiron Laptop Microphone Provides high quality sound for video conferencing and voice recording Camera Built in camera for video captur
33. mputer n al Setting Up Your Inspiron Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable Setting Up Your Inspiron Laptop Press the Power Button Setting Up Your Inspiron Laptop Set Up the Operating System Your Dell computer is preconfigured with the operating system you selected at the time of purchase Microsoft Windows To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take some time to complete The Windows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system K NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com K NOTE For more information on the operating system and features see support dell com MyNewDell Ubuntu To set up Ubuntu for the firs
34. ols K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked The PSA will start running the tests b If the PSA completes successfully the following message is displayed No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended 47 Using Support Tools c If you are experiencing memory issues press y otherwise press n d The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue e Press any key to continue The Choose An Option window appears If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and to go to the Choose An Option window 4 Select the test you want to run 5 f you encounter a problem during a test a message with the error code and a description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 65 48 K NOTE The Service Tag for your computer
35. omputer turns off and then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments 41 Solving Problems Windows XP 1 Click Start Help and Support Fixing a Problem Application and Software Problems 2 Under Fix a Problem click Getting older programs to run on Windows XP 3 Read the instructions and then click Program Compatibility Wizard 4 Follow the instructions on the screen Windows 7 1 Click Start gt Control Panel Programs Run programs made for previous versions of Windows 2 Inthe welcome screen click Next 3 Follow the instructions on the screen If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs 42 Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information
36. parked position and a 2 ms half sine pulse Operating 110G Non 160 G operating 72 Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 GRMS Non 160 GRMS operating Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne G2 or lower as defined by contaminant ISA S71 04 1985 level Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 73 Appendix Information for NOM or Official Mexican Standard Only for Mexico The following information is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 M xico D F Regulatory Electricit
37. pter to power the computer and charge the battery 25 Using Your Inspiron Laptop Computer Base Features 26 Using Your Inspiron Laptop 1 O Power button Turns the computer on or off when pressed 2 o Power Battery indicator light The light indicates the following states when the computer is powered using either the AC adapter or the battery Indicator light status Computer state s Battery charge level AC adapter Solid white Charging Off hibernate lt 90 Breathing white Standby Charging off Off hibernate gt 90 Battery Solid white On gt 10 Breathing white Standby gt 10 Solid amber On standby lt 10 off Off hibernate n a NOTE The battery is charging when the computer is powered using the AC adapter 3 8 Hard drive activity light Turns on when the computer reads or writes data A blinking light indicates hard drive activity 27 Using Your Inspiron Laptop 4 Keyboard For more information on the keyboard see the Dell Technology Guide available on your hard drive or at support dell com manuals 5 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface It supports the Scroll feature For
38. re written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view 1 Ensure that wireless is enabled on your computer see Enable or Disable Wireless on page 14 2 Save and close any open files and exit any open programs 3 Click Start Connect to Wireless Network Connections View Wireless Networks 4 Follow the instructions on the screen to complete the setup Windows 7 1 Ensure that wireless is enabled on your computer see Enable or Disable Wireless on page 14 2 Save and close any open files and exit any open programs 3 Click Start Control Panel 4 In the search box type network and then click Network and Sharing Center Connect to a network 5 Follow the instructions on the screen to complete the setup Setting Up Your Inspiron Laptop Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one 17 Setting Up Your Inspiron Laptop To setup your Internet connection Windows XP K NOTE The following steps were written for the Windo
39. rmation regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Computer Model Memory Dell Inspiron 1012 Memory module connector Computer Information Memory module Processor type Intel Atom single core capacities System chipset Intel NM10 Express Memory configurations possible Memory type 68 one user accessible SODIMM connector 1 and 2 GB 1GB and 2 GB 800 MHz DDR2 SODIMM runs at 667 MHz Connectors Audio Mini Card Network adapter USB VGA Antenna in one microphone in connector one stereo headphone speaker connector one full Mini Card slot and two half Mini Card slots RJ45 connector three 4 pin USB 2 0 compliant connectors 15 hole connector MCX connector Communications Modem optional Network adapter Wireless Camera Camera resolution Video resolution Basic Specifications External V 92 56K USB modem 10 100 Ethernet LAN on system board Bluetooth wireless technology WLAN WWAN GPS WiMax 1 3 megapixel 640 x 480 at 30 fps maximum 69 Basic Specifications Display Type 10 1 WSVGA Truelife 1024 x 600 WLED 10 1 HD Truelife 1366 x 768 WLED Dimensions Height 222 72 mm 8 77 inches Width 125 28 mm 4 93 inches Diagonal 255 52 mm 10 10 inches Battery 3 6 cell smart lithium ion Depth 60 62 mm 2 39 inches Height 22 56 mm 0 89 inches Wi
40. rop the icon to the Dock or a category Changing the color and location of the Dock Changing the behavior of the icons zante Remove a Category or Icon 1 Right click the category or icon on the Dock and click Delete shortcut or Delete category 2 Follow the instructions on the screen Personalize the Dock 1 Right click the Dock and click Advanced Setting 2 Choose the desired option to personalize the Dock 35 Using Your Inspiron Laptop Dell DataSafe Online Backup 2 NOTE Dell DataSafe Online Backup may not be available in all regions K NOTE A broadband connection is recommended for fast upload download speeds Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups 1 Double click the Dell DataSafe Online icon e on the taskbar 2 Follow the instructions that appear on the screen 36 Solving Problems This section provides troubleshooting information for your computer If you cannot solve your problem using the following guidelines see Using Support Tools on page 43 or Contacting Dell on page 65 Beep Codes Your computer might emit a series of beeps during start up if there are errors or problems
41. rranty and return policies before working inside your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory compliance the bottom of your computer the Dell Support Center To launch the Dell Support Center click the eo in the task bar support dell com 67 Basic Specifications This section provides information that you may need when setting up updating drivers for and upgrading your computer For more detailed specifications see the Comprehensive Specifications at support dell com manuals K NOTE Offerings may vary by region For more info
42. t time follow the instructions on the screen See the Ubuntu documentation that shipped with your computer for more operating system specific information Setting Up Your Inspiron Laptop Create System Recovery Media Recommended 2 NOTE It is recommended that you create a system recovery media as soon as you set up Microsoft Windows The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc K NOTE Dell DataSafe Local Backup does not support rewritable discs 10 Setting Up Your Inspiron Laptop To create a system recovery media 1 Ensure that the AC adapter is connected see Connect the AC Adapter on page 6 2 Insert the disc or USB key in the computer K NOTE Your computer does not have an internal optical drive Use an external optical drive or any external storage device for the procedures that involve discs 3 Click Start Programs Dell DataSafe Local Backup 4 Click Create Recovery Media 5 Follow the instructions on the screen
43. the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Setting Up Your Inspiron Laptop Set Up the TV Tuner Optional K NOTE Availability of the TV tuner may vary by region To set up the TV tuner for the first time 1 Click Start All Programs 2 Click Dell Digital TV Dell Digital TV and follow the instructions on the screen To re configure your TV tuner settings 1 Click Start All Programs 2 Click Dell Digital TV Dell Digital TV 3 Click Scan Ed The scan wizard will scan for the channels available in your region 19 Using Your Inspiron Laptop This section provides information about the features available on your Inspiron laptop Right View Features 20 Using Your Inspiron Laptop A Audio out Headphone connector Connects to a pair of headphones or to a powered speaker or sound system 9 Audio in Microphone connector Connects to a microphone or inputs signal for use with audio programs et USB 2 0 connector Connects to USB devices such as a mouse keyboard printer e
44. uctivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account upload and download files 34 Entertainment and Multimedia You can use your computer to watch videos play games and listen to music and Internet radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Dell Dock Using Your Inspiron Laptop The Dell Dock is a group of icons that provides easy access to frequently used applications files and folders You can personalize the Dock by Adding or removing icons Grouping related icons into categories ceste Add a Category 1 Right click the Dock click Add Category The Add Edit Category window is displayed 2 Enter a title for the category in the Title field 3 Select an icon for the category from the Select an image box 4 Click Save Add an Icon Drag and d
45. ws default view so they may not apply if you set your Dell computer to the Windows Classic view Save and close any open files and exit any open programs 2 Click Start Control Panel 3 Under Network and Internet Connections 5 select Setup or Change Your Internet Connection Click Setup The New Connection Wizard appears Click Connect to the Internet K NOTE Your computer does not have an 18 internal optical drive Use an external optical drive or any external storage device for the procedures that involve discs 6 In the next window click the appropriate option f you do not have an ISP click Choose from a list of Internet service providers ISPs f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually f you have a setup CD click Use the CD got from an ISP 7 Click Next If you selected Set up my connection manually in step 6 continue to step 8 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 8 Click the appropriate option under How do you want to connect to the Internet and click Next 9 Use the setup information provided by your ISP to complete the setup Windows 7 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In
46. xternal drive or MP3 player Network connector Connects your computer to a network or a broadband device if you are using a wired network 21 Using Your Inspiron Laptop Left View Features 22 Using Your Inspiron Laptop 1 VGA connector Connects to a monitor or projector 2 lt USB 2 0 connectors 2 Connect to USB devices such as a mouse keyboard printer external drive or MP3 player 3 Antenna in connector on supported models Connects to an external antenna through a MCX connector to view programs using the TV tuner card optional For more information on TV tuner card setup see Set Up the TV Tuner on page 19 4 5 5 3 in 1 Media Card Reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on the following digital memory cards Secure Digital SD memory card Memory Stick Secure Digital High Capacity Memory Stick PRO SDHC card Multimedia Card MMC 23 Using Your Inspiron Laptop Back View Features 0 24 Using Your Inspiron Laptop 1 Security cable slot Attaches a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your computer 2 AC adapter connector Connects to AC ada
47. y model number Voltage Frequency consumption POAT 100 240 VAC 50 60 Hz 0 8A or 1 0A Output Output voltage intensity 19 0 VDC 1 58A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance 74 Index A airflow allowing 5 Basic specifications 68 before you call 63 C calling Dell 63 computer capabilities 34 computer setting up 5 customer service 59 damage avoiding 5 DataSafe Online Backup 36 DellConnect 59 Dell Diagnostics 46 Dell Dock 35 Dell Factory Image Restore 56 Dell Support Center 43 Diagnostic Checklist 64 drivers and downloads 67 E e mail addresses for technical support 60 F finding more information 66 FTP login anonymous 60 75 Index H hardware problems diagnosing 46 Hardware Troubleshooter 46 help getting assistance and support 58 Internet connection 16 ISP Internet Service Provider 16 memory problems solving 40 network connection fixing 38 76 p power problems solving 39 power strips using 6 products information and purchasing 61 resources finding more 66 restoring factory image 56 S setting up internet connection internet connection 17 shipping products for return or repair 62 software features 34 software problems 41 support e mail addresses 60 support sites worldwide 60 System Messages
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