Home

Dell DIMENSION 1100 User's Manual

Contents

1. May not be present on all computers 62 Removing and Installing Parts Removing the Front Panel Insert 1 Press in the two insert tabs tabs 2 MA 2 Push out the front panel insert Removing and Installing Parts 63 Reattaching the Front Panel 1 Reattach the front panel to the side hinges side hinges 3 M POS A front panel A SAN 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices One hard drive One optional floppy e Up to two CD or DVD drives 64 Removing and Installing Parts General Installation Guidelines Connect IDE hard drives to the system board connector labeled PRI IDE Connect CD DVD drives to the connector labeled J6J1 When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is primary or the boot device drive 0 and the device attached to the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some dri
2. system board May not be present on all computers Removing and Installing Parts 53 54 System Board Components floppy drive connector IDE drive connector CD DVD drive control panel standby power FLOPPY J4J1 ee AAA connector light AUX_PWR J7J2 E eee internal speaker main power lo LEE o En A se password jumper CLEAR PASSWORD J9H1 memory module connectors DDR3 DDR4 front panel 1 0 aer A A connector J9G1 CPU FAN J1F1 pur O d PRO battery socket processor an BATTERY XBT9E1 heat sink connector 42E1 L E panel audio connector J9C2 processor power connector hi CD DVD audio J5B1 connector J9C1 PCI card slots 3 PCI PCI2 PCIS internal chassis speaker connector AA Removing and Installing Parts Memory You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 79 K NOTE DDR 333 memory operates at 320 MHz when used with an 800 MHz front side bus DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory you should install it in the appropriate connector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with
3. 4 5 NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power cable to the system board see page 54 7 Locate the data cable from the CD or DVD drive in the upper drive bay and connect its middle data connector to the new drive power cable a A first CD DVD connector primary drive a second CD DVD connector secondary drive Removing and Installing Parts 75 8 Reattach the front panel see page 64 9 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on 11 See the documentation that came with the drive for instructions on installing any software required for drive operation Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information af
4. 5 Appendix Specifications 25 052 lt 30 5 4 A A A S Y 79 System Set oi we Ge ae oe Re Res Pe da E 82 Overview o be ee OA DR ee ee ea he 82 Entering System Setup 1 2 0 ee ee 83 System Setup Options o o ee 84 Boot Seguente om o a eee Bee ek Be BO 87 Clearing Forgotten Passwords 89 Cleaning YourComputer 0 20000020 90 Computer Keyboard and Monitor 05 90 MOUSE p 36 pit ej ea pwn a wee ea Db oe Va ade ds 90 Floppy Drive sere ea ioa ee a we ee aR a E 90 CDssandiDVDS a ec dae art Bow daw oe ta on hk ek 91 Dell Technical Support Policy U S Only 91 Definition of Dell Installed Software and Peripherals 91 Definition of Third Party Software and Peripherals 92 FCC Notices U S Only o o o 92 Clas A 2 AL BSS RA 92 Class Binion oo ayy ok whe te be as craks hs ae eee 92 FCC Identification Information o o 93 Contacting Dell ee 93 SRA O RS E 111 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here e Warranty information Dell Product Information Guide e Terms and Conditions U S only
5. Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 10 to 30 C 50 to 86 F NOTE At 30 C 86 F the maximum operating altitude is 914 m 3000 ft 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 2 20 Grms at 10 to 500 Hz at 1 octave min 105 G 2 ms 32 G with a velocity change of 596 9 cm sec 235 inches sec 15 2 to 3048 m 50 to 10 000 ft NOTE At 30 C 95 F the maximum operating altitude is 914 m 3000 ft 15 2 to 10 670 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly 82 Appendix Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo
6. o e 16 Copying CDs and DVDS o o 16 Howto Copy a CD or DVD o oo o 16 Using Blank CDs and DVDS 0 o o 17 Helpful Ss a A a A ia 17 Hyper Threading o o o o 18 Solving Problems Troubleshooting Tips o o o 19 Battery Problems oct o a a A iba 19 Drive Problems o o o o o 19 CD and DVD drive problems o a 20 Hard drive problems o o eee 21 E Mail Modem and Internet Problems 21 Contents 3 Error Messages 2 6 220588 cis ee ed ee 22 IEEE 1394 Device Problems o o o 23 Keyboard Problems o o 24 Lockups and Software Problems 24 The computer does not startup o o 24 The computer stops responding o 24 A program stops responding o e o e 25 A program crashes repeatedly o o 25 A program is designed for an earlier Windows operating system 25 A solid blue screen appears o o o o e 25 Other software problems o o eee eee 26 Memory Problems o o eee ee eee 26 Mouse Problems o o o 00000 ee eee ee eee 27 Network Problems o o o e 28 Power ProblemS o o o 28 Prin
7. Appendix 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ45 connector Connectors continued PS 2 keyboard and mouse USB Audio System board connectors Primary IDE drive Secondary IDE drive Floppy drive CD Audio Fan 6 pin mini DIN two front panel and four back panel USB 2 0 compliant connectors Three connectors for line in line out and microphone one front panel connector for headphones 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector 4 pin connector 3 pin connector Controls and Lights Power control Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Push button Green No light for 10 Mb operation green light for 100 Mb operation Yellow blinking light Four lights on the back panel Power DC power supply Wattage Heat dissipation Voltage see the safety instructions located in the Product Information Guide for important voltage setting information Backup battery 250 W 853 BTU hr fully loaded computer without monitor Fixed voltage power supply 100 to 120 V at 60 Hz 200 to 240 V at 50 Hz 3 V CR2032 lithium coin cell Physical Height x width x depth Weight 36 8 x 18 4 x 42 6 cm 14 5 x 7 25 x 16 75 inches 10 4 kg 23 Ib Appendix 81 Environmental
8. Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Advanced Troubleshooting 39 40 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Mi
9. Maximum memory BIOS address 333 and 400 MHz DDR SDRAM NOTE DDR333 and DDR400 memory runs at 266MHz when configured with Celeron 400MHz FSB processors NOTE DDR333 memory runs at 320MHz when configured with Pentium 4 800MHz FSB processors two 128 256 512 or 1 GB non ECC 128 MB NOTE Between 1 and 64 MB of system memory may be allocated to support graphics depending on system memory size and other factors 2GB F0000h Computer Information Chip set DMA channels Interrupt levels BIOS chip NVRAM Intel 865 GV Seven 24 4 Mb Appendix 79 Computer Information continued NIC System Clock integrated network interface capable of 10 100 communication Intel Pentium 4 800 MHz Intel Celeron 533 MHz Video Type Integrated Intel Extreme Graphics 2 Audio Type AC97 Sound Blaster Emulation ADI 1980 audio controller with 2 1 implementation Expansion Bus Bus type Bus speed PCI connectors connector size connector data width maximum PCI 33 MHz three 120 pins 32 bits Drives Externally accessible Available devices Internally accessible One bay for a floppy drive and two bays for CD DVD drives Floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive One bay for 1 inch high IDE hard drives Connectors 80 External connectors Serial Parallel Video Network adapter
10. e Safety instructions Product Information Guide e Regulatory information e Ergonomics information End User License Agreement e How to set up my computer Coatinar Sito Comienaci n 3 Finding Information 7 What Are You Looking For Find It Here Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on your computer WWW DELL COM e Use the Service Tag to Service Tag 2000 Express Service Cade XXX XXX XX identify your computer when you use support dell com or contact technical support Enter the Express Ee 99080200000 cone Service Code to direct CEN your call when a n contacting technical support 000000 NERS Solutions Troubleshooting hints and tips articles Dell Support Website support dell com from technicians and online courses frequently asked NOTE Select your region to view the appropriate support questions site Community Online discussion with other Dell NOTE Corporate government and education customers customers can also use the customized Dell Premier Support website at e Upgrades Upgrade information for components such premier support dell com as memory the hard drive and the operating system e Customer Care Contact information service call and order status warranty and repair information e Service
11. see page 38 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically 38 Advanced Troubleshooting Option Function Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 93 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results
12. toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 110 Appendix Index A audio See sound battery problems 19 replacing 76 BIOS 82 boot sequence 87 changing 87 88 option settings 87 booting to a USB device 87 c cards installing PCI 58 PCI 58 PCI Express slots 51 PCI slots 51 removing PCI 60 slots 51 58 types supported 58 CD DVD drive activity light 49 eject button 49 installing 73 installing second 74 problems 20 removing 72 CD RW drive problems 20 CDs copying 16 playing 14 Check Disk 21 computer components inside 53 crashes 24 25 inside view 53 restore to previous state 41 42 stops responding 24 connectors headphone 49 keyboard 51 line in 51 line out 51 microphone 51 modem 51 mouse 50 network adapter 51 parallel 50 power 51 serial 51 sound 51 USB 49 51 video 51 copying CDs helpful tips 17 copying CDs and DVDs 16 copying DVDs helpful tips 17 cover cover latch 51 removing 52 replacing 77 Dell contacting 93 Dell Diagnostics 38 support policy 91 support site 8 Dell Premier Support website 7 diagnostic lights 35 diagnostics Dell 38 lights 35 50 display See monitor documentation
13. 0600 09 604 633 4949 toll free 0880 060 09 108 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01544 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 109 Country City International Access Code Country Code City Code Department Name or Service Ar
14. 15 16 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs K NOTE Please observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window al How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable
15. 62 K NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 70 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 54 power cable data cable Removing and Installing Parts 69 2 Remove the floppy drive bracket from the computer a Remove the bracket securing screw for the floppy drive b Remove the bracket for the floppy drive from the computer securing screws No nm top bracket screw drive bracket floppy drive 3 Remove the floppy drive from the bracket a Remove all four drive securing screws two on each side b Remove the floppy drive from the bracket Installing a Floppy Drive 1 2 3 70 Remove the floppy drive bracket from the computer see page 70 If you are replacing a floppy drive remove the drive from the bracket see page 70 Attach the floppy drive bracket to the floppy drive a Align the screw holes on the drive with the screw holes on the bracket b Insert and tighten all four drive securing screws two on each side Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay When the floppy drive bracket
16. Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 100 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Hong Kong International Access Code 001 Country Code 852 Website support ap dell com E mail apsupport dell com Technical Support Dimension
17. Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Technical Support PowerEdge and PowerVault Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 104 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 00 1 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Coun
18. Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 21 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using Your Computer 13 Playing CDs and DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in
19. Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Country Code 673 Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia 604 633 4966 604 633 4949 604 633 4955 Appendix 95 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free 1 800 247 9362 toll free 1 800 847 4096 toll free 1 800 326 9463 toll free 1 800 847 4096 toll free 1 800 387 5757 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 96 Appendix Sales Customer Support and Tech
20. E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 82690 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica 102 Appendix General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institut
21. End User License Agreement 7 ergonomics 7 online 8 Product Information Guide 7 regulatory 7 safety 7 warranty 7 drivers about 40 identifying 0 Index 111 drives hard drive 66 installing CD DVD 73 installing floppy 70 installing hard drive 68 problems 19 removing CD DVD 72 removing floppy 69 removing hard drive 66 second CD DVD drive 74 DVD drive problems 20 DVDs copying 16 playing 14 E e mail problems 21 End User License Agreement 7 ergonomics information 7 error messages about 22 diagnostic lights 35 F floppy drive activity light 50 eject button 49 installing 70 removing 69 112 Index front panel insert 63 removing 62 hard drive activity light 49 installing 68 problems 21 removing 66 hardware Dell Diagnostics 38 Hardware Troubleshooter 46 headphone connector 49 Help and Support Center 8 help file Windows Help and Support Center 8 Hyper Threading 18 IEEE 1394 problems 23 installing parts before you begin 47 recommended tools 47 turning off your computer 7 Internet problems 21 internet connection about 12 connection options 12 connection setting up 13 K keyboard connector 51 problems 24 L labels Microsoft Windows 8 Service Tag 8 50 lights back of computer 35 CD DVD drive activity 49 diagnostic 35 50 floppy drive activity 50 hard drive activity 49 power 50 memo
22. RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RW if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Setting Up and Using YourComputer 17 e Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos e You cannot create audio DVDs with Sonic DigitalMedia e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed e Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player refer to the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R
23. Reinstall all USB devices check cable connections and then restart the computer Memory modules are detected but a memory configuration or compatibility error exists i ABCD Ensure that no special memory module memory connector placement requirements exist see page 55 e Verify that the memory modules that you are installing are compatible with your computer see page 55 e If the problem persists contact Dell see page 93 Q yellow e green O off 36 Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution eeoo A possible expansion card failure has occurred A B C D 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 58 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 46 4 If the problem persists contact Dell see page 93 eeed Another failure has occurred A B C D Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 54 e If there is an error message on your screen identifying a problem with a device such as the flopp
24. a amp ear Raha Ra 50 Removing the Computer Cover 52 Inside View of Your Computer o o o o o o ooo 53 System Board Components o o o o o coo o 54 Memory tana a a aa 9 44 sas 55 DDR Memory Overview 0 00 a 55 Memory Installation Guidelines 55 Installing Memory o o o o o o 56 Cards a e o es a o e a coe aa e og 58 POCAS ci db dt hen 44 8 dde 58 Front Panel 2 36 orar A a 61 Removing the Front Panel o o 62 Removing the Front Panel Insert o 63 Reattaching the Front Panel o o o 64 Drives ol Goh ate aa ita 64 General Installation Guidelines 65 Connecting Drive Cables 1 2 o o ee ees 65 Hard Drive soet aten e a a HE a ar 66 Removing a Hard Drive o o e eee 66 Installing a Hard Drive o o o e 68 Contents 5 6 Floppy Drive 2 a a ee ed a a 69 Removing a Floppy Drive o o o e 69 Installing a Floppy Drive o o oo e 70 CD DVD Drive occiso ad ee 72 Removing a CD DVD Drive o o o e 72 Installing a CD DVD Drive o o eee 13 Adding a Second CD or DVD Drive 74 Battery conti os Bia eye Bb aloe BST ds ce Eee gb a 76 Replacing the Computer Cover o o o o o 77
25. and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line Setting Up and Using Your Computer If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears
26. and support Service call status and support history service contract online discussions with technical support e Reference Computer documentation details on my computer configuration product specifications and white papers e Downloads Certified drivers patches and software updates e How to use Windows XP Windows Help and Support Center e How to work with programs and files 1 Click the Start button and click Help and Support e How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen 8 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers e Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the compu
27. appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This Option Field This field contains information about each field appears on the left option In this field you can view your current settings and side of the system setup make changes to your settings window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Press lt Enter gt to expand or contract each of the main option fields Appendix 83 System Setup Options K NOTE Depending on your computer and installed devices the items listed in this secti
28. disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive K NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see 1 2 page 82 If you are booting to a USB device connect the USB device to a USB connector see page 54 Turn on or restart your computer Appendix 87 3 When F2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to
29. electrical outlet Printer Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 29 CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see page 9 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instruction
30. occasionally such as joysticks or cameras or for bootable USB devices see System Setup on page 82 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown Removing and Installing Parts 49 8 power light The power light illuminates and blinks or remains solid to indicate different states e No light The computer is turned off e Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state e Blinking or solid amber See Power Problems on page 28 9 floppy drive activity light The floppy drive light is on when the computer reads data from or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from the drive On computers with an optional floppy drive 10 Service Tag Used to identify your computer when you access the Dell Support website or call technical support Back View 1 parallel connector aaa ro a sl e a e A 4 lt aa ala W ps En ls fa Ns Jos A a es iB o En Pa lo e ln Jo do ds en Di NM Connect a parallel device such as a printer t
31. pins 2 and 3 to clear the password K NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover see page 77 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see page 47 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover see page 52 9 Locate the 3 pin password jumper on the system board see page 54 and attach the jumper to pins 1 and 2 to re enable the password feature 10 Replace the computer cover see page 77 Appendix 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a vacuum cleaner with a bru
32. see page 64 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it into the computer Removing and Installing Parts 73 11 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 12 Enter system setup see page 82 and select the appropriate Drive option 13 Verify that your computer works correctly by running Dell Diagnostics see page 38 Adding a Second CD or DVD Drive 1 Ensure that the jumper setting on the new drive is set for cable select see the documentation that came with the drive for information 2 Remove two extra alignment screws shown in the illustration on page 74 from the front of the computer and insert them into the drive e lt drive alignment screws 2 K NOTE Some computers come with only two extra alignment screws others come with four You only need two alignment screws for this procedure 3 Gently slide the drive into place in the drive bay 74 Removing and Installing Parts securing screw __ __ extra alignment screws 2 or 4 alignment screws 2 After the drive is in place apply pressure to ensure that the drive is fully seated Use the securing screw that came with the drive to attach the drive to the computer
33. system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so 1 Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if the Install Windows XP message appears Restart the computer Advanced Troubleshooting 45 4 Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Follow the instructions on the screen to complete the installation Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and c
34. telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 4 Open the computer cover see page 52 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front and Back View of the Computer Front View 1 CDor DVD drive The drive activity light is on when the computer reads data from the CD or DVD activity light drive 2 CD or DVD drive eject Press to eject a disc from the CD or DVD drive button 3 floppy drive eject button Press to eject a floppy disk from the floppy drive On computers with an optional floppy drive 4 hard drive activity light The light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating 5 headphone connector 6 USB 2 0 connectors 2 Use the headphone connector to attach headphones and most kinds of speakers Use the front USB connectors for devices that you connect
35. the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create CDs ACD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track 14 Setting Up and Using Your Computer a Eject gt gt Go to the next track A DVD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter DAaAaRMBHEAEAABARNADO Eject For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs gt Accessories Entertainment and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Setting Up and Using YourComputer
36. 0 800 858 2920 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Appendix 97 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Technical Support Fax Customer Care Customer Care Fax Switchboard 02 2186 27 27 02 2186 27 28 02 2186 27 11 02 2186 27 14 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll fr
37. 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 42401 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 106 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Servic
38. 2 3 Release and remove the front panel see page 62 Removing a CD DVD Drive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board data cable 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and remove it from the drive bay 72 Removing and Installing Parts securing screw extra alignment screws 2 or 4 alignment screws 2 Installing a CD DVD Drive 1 2 3 4 5 6 7 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting If you are replacing a drive remove the existing drive see page 72 Gently slide the drive into place in the drive bay After the drive is in place apply pressure to ensure that the drive is fully seated Use the securing screw that came with the drive to attach the drive to the computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 Connect the power cable to the system board see page 54 Connect the power and CD DVD drive cables to the drive and to the system board see page 54 If you are installing a drive that has its own controller card install the controller card in a card slot Reattach the front panel
39. 39 oll free 1 800 808 385 oll free 1 800 808 312 oll free 1 800 818 341 oo tooo 94 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_curope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados Belgium Brussels International Access Code 00 Country Code 32 General Support Website support euro dell com E mail for French Speaking Customers support euro dell com be ft emaildell 1 800 534 3066 City Code 2 Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City
40. DELL Contact the manufacturer of the IEEE 1394 device Solving Problems 23 Keyboard Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 47 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 46 Lockups and Software Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 35 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for a
41. Dell Dimension 1100 B110 Owner s Manual CD or DVD drive activity light service tag CD or DVD eject button floppy drive eject button floppy drive light s son Y Ppy i hard drive activity light power light power button USB 2 0 po ETS gt Pa headphone connector connectors 2 power connector M _ parallel connector voltage selection switch lt serial connector Mhi diagnostic lights 4 integrated video connector keyboard connector ME line out connector NA microphone connector bj mouse connector network adapter connector USB 2 0 connectors 4 PCI card slots 3 On computers with integrated sound May not be present on all computers Model DMC www dell com support dell com Notes Notices and Cautions NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whats
42. E MOUSE DRIVER See page 40 RUN THE HARDWARE TROUBLESHOOTER See page 46 Network Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 81 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 46 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 35 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation 28 Solving Problems IF THE POWER LIGHT IS OFF The computer is either turne
43. Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Manually Reinstalling Drivers 1 oo N OO oO FP WwW DN After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways y P 8 Sy 8 Way Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Advanced Troubleshooting 41 42 e Dell PC Restore b
44. a slight reduction in performance K NOTE Always install DDR memory modules in the order indicated on the system board K NOTE Your computer has two memory slots labeled DIMM3 and DIMM4 The recommended memory configurations are e Install a pair of matched memory modules in connectors DIMM3 and DIMM4 Do not install ECC memory modules e Ifyou install a mixed pair PC2700 DDR 333 MHz and PC3200 DDR 400 MHz memory the modules function at the slowest speed installed Be sure to install a single memory module in DIMM3 or the connector closest to the processor before you install modules in the other connector Memory Installation Guidelines matched pair of memory modules in connectors DIMM3 and DIMM4 Removing and Installing Parts 55 NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell You should install your new memory modules in connectors DIMM3 and DIMM4 If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance K NOTE Memory purchased from Dell is covered under your computer warranty Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the 56 Product Information Guide Shut down the computer thr
45. alling or replacing a card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Card on page 60 If you are replacing a card remove the current driver for the card from the operating system Installing a PCI Card 1 Follow the procedures in Before You Begin on page 47 2 Unscrew and remove the filler bracket for the card slot you want to use 58 Removing and Installing Parts securing screw filler mei A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards Align the cutout on the bottom of the card with the crossbar in the system board connector Gently tock the card into the connector until it is fully seated card hme card connector EN on system board a A P crossbar card cutout Ensure that the card is fully seated and that its bracket is within the card slot Removing and Installing Parts 59 bracket within slot P cas caught outside of slot 4 Secure the card bracket with the screw you removed in step 2 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Do not route card cables over or behind the cards Cables routed over the cards can cause damage to the eq
46. and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy TM Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3155 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Appendix 101 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com
47. at interference will not occur ina 92 Appendix particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations Model number DMC bd Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone n
48. ce you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore Advanced Troubleshooting 43 To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step On the next screen that appears click Restore On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete When prompted click Finish to reboot the computer Y NOTE Do not manually shut down the computer Click Finish and letthe computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard dr
49. crosoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager ao oo F O N Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Advanced Troubleshooting Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 oO Ny oo FSF WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the
50. d off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 54 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch see page 50 is set to match the AC power at your location if applicable e Ensure that the processor power cable see page 54 is securely connected to the system board IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see page 55 e Remove and then reinstall any cards see page 58 e Remove and then reinstall the graphics card if applicable see page 58 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same
51. ded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Appendix 91 Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this
52. drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer will read your source CD or DVD and copy the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK Setting Up and Using Your Computer e Ifyou have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created will automatically eject Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD
53. ds which prevents the drive from operating 90 Appendix Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as w
54. e Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7715 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91722 95 83 Appendix 107 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_sup
55. ea Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561
56. eakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 31 RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See page 40 RUN THE HARDWARE TROUBLESHOOTER See page 46 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 49 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned
57. ee 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 98 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Appendix 99 Country City International
58. ell as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell lim ited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell bran
59. em on Enter system setup see page 83 and restore the settings you recorded in step 1 Properly dispose of the old battery see the Battery Disposal section of your Product Information Guide Replacing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the 2 3 4 5 Product Information Guide Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Place the cover on the computer Slide the cover towards the front of the computer until it fits completely into place NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 77 78 Removing and Installing Parts Appendix Specifications Processor Processor type Level 1 L1 cache Level 2 L2 cache Intel Pentium 4 with HT Technology and Intel Celeron NOTE Not all Pentium 4 processors support Hyper Threading technology 8 KB 128 KB or 512 KB depending on your computer configuration pipelined burst eight way set associative write back SRAM Memory Type Memory connectors Memory capacities Minimum memory
60. emove the hard drive bracket from the computer a Remove the bracket securing screws for the hard drive b Remove the bracket for the hard drive from the computer 66 Removing and Installing Parts hard drive bracket securing screw drive bracket bracket securing screw 3 If you are replacing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket drive securing screws 3 Removing and Installing Parts 67 68 Installing a Hard Drive 1 2 3 4 15 16 Unpack the replacement hard drive and prepare it for installation Check the documentation for the drive to verify that it is configured for your computer Remove the hard drive bracket see page 66 Attach the hard drive to the hard drive bracket a Place the small bracket tabs into the drive securing screw holes on one side of the drive b Gently swing the drive toward the bracket and align the three screw holes on the other side of the drive with the screen holes on the bracket c Attach the hard drive bracket to the hard drive d Insert and tighten all three drive securing screws Install the hard drive a Place the two bracket tabs into the drive slots inside the bracket for the additional hard drive b Swing the bracket forward so that it is flush with the bracket for the additional hard drive c Replace the bracket secur
61. equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee th
62. evice such as a handheld device to the serial port 15 voltage selection switch See the safety instructions located in the Product Information Guide for more may not be available information on all computers 16 power connector Insert the power cable Removing and Installing Parts 51 52 Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before A O N 5 opening the cover Follow the procedures in Before You Begin on page 47 Lay your computer on its side with the computer cover facing up If your computer cover has a cover latch slide and hold the cover latch Grip the indents on the computer cover and slide the computer cover toward the back of the computer A computer cover back of computer Place the computer cover on a level surface Removing and Installing Parts Inside View of Your Computer CAUTION Before you begin any of the procedures in this section see the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover release lever floppy drive a a BET a j 10 hard drive 2 ZZ power supply
63. formation Guide 7 Program Compatibility Wizard 25 regulatory information 7 S safety instructions 7 scanner problems 30 screen See monitor Service Tag 8 50 Index 113 settings system setup 82 software Hyper Threading 18 problems 25 26 sound problems 31 volume 31 sound connectors line in 51 line out 51 speaker problems 31 volume 31 specifications 79 support contacting Dell 93 policy 91 support website 8 system board 54 System Restore 41 42 system setup 82 entering 83 options 84 screens 83 114 Index T technical support policy 91 troubleshooting Dell Diagnostics 38 diagnostic lights 35 Hardware Troubleshooter 46 Help and Support Center 8 restore to previous state 41 42 tips 19 U USB booting to devices 87 connectors 49 51 V video connector 51 problems 32 voltage selection switch 51 volume adjusting 31 warranty information 7 Windows XP Device Driver Rollback 41 Hardware Troubleshooter 46 Help and Support Center 8 Hyper Threading 18 Network Setup Wizard 12 Program Compatibility Wizard 25 scanner 31 System Restore 41 42 wizards Network Setup Wizard 12 Program Compatibility Wizard 25
64. g in a low power mode and 83 a standby state where the power is reduced or turned off for most components however system memory remains active CMOS Defaults This setting restores the computer s factory installed default settings Event Log Displays the system event log BIOS Update Appendix After downloading a new version of the BIOS use this option to identify and define the location of the BIOS update file The options are Diskette or Disk POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key OS Install This setting turns the OS Install Mode either On or Off default POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e K Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy
65. he slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 31 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Search for the keyword standby in Windows Help see page 8 for information on power management modes Solving Problems Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTE Connect the modem to an analog telephone jack only The modem does not operate while itis connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkma
66. ing screws Connect a power cable to the drive Connect the data cable to the drive and to the system board see page 54 Close the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation If the drive you just installed is the primary drive insert a bootable floppy disk into drive A Turn on the computer Enter system setup see page 82 and update the appropriate Drive option Exit system setup and restart the computer Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions Test the hard drive by running the Dell Diagnostics see page 38 If the drive you just installed is the primary drive install your operating system on the hard drive Removing and Installing Parts Floppy Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Release and remove the front panel see page
67. ions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 103 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales
68. is properly mounted it remains in place without support Removing and Installing Parts Secure the floppy drive bracket with the top bracket screw that came with your drive Reattach the front panel see page 64 Connect the data cable to the back of the drive and to the floppy drive connector on the system board see page 54 power cable data cable NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 Reattach the front panel see page 64 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see page 82 and update the appropriate Diskette Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 38 Removing and Installing Parts 71 CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Remove the computer cover see page 5
69. ive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 44 1 2 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv 2 exe NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator Advanced Troubleshooting Z NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete 4 Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive 6 Right click Local Disk C in Windows E
70. l Dimension computer supports DDR memory For additional information on the type of memory supported by your computer see Memory on page 79 e Run the Dell Diagnostics see page 38 Mouse Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See Cleaning Your Computer on page 90 for instructions on cleaning the mouse CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 47 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings Solving Problems 27 REINSTALL TH
71. lick Next 46 Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for seconds Removing and Installing Parts 47 48 Before Working Inside Your Co
72. me or date displays during start up replace the battery see page 76 If the battery still does not work properly contact Dell see page 93 Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems 19 20 TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See the Cleaning Your Computer on page 90 CHECK THE CABLE CONNECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page 46 RUN THE DELL DIAGNOSTICS See page 38 CD and DVD drive problems NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking t
73. move Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions 22 Solving Problems drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NoT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 93 IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 93 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY
74. mputer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 47 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or
75. ndition or a possible pre BIOS failure electrical outlet and press the power ABC D has occurred button Memory modules are detected but a e If you have one memory module o00 0 memory failure has occurred installed reinstall it see page 55 and restart the computer ee e Ifyou have tw you have two or more memory modules installed remove the modules reinstall one module see page 55 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error e If available install properly working memory of the same type into your computer see page 55 e If the problem persists contact Dell see page 93 Q yellow green off 00 ol Advanced Troubleshooting 35 Light Pattern Problem Description Suggested Resolution A possible graphics card failure has occurred i A B C D e If the computer has a graphics card remove the card reinstall it see page 58 and then restart the computer e If the problem still exists install a graphics card that you know works and restart the computer e If the problem persists or the computer has integrated graphics contact Dell see page 93 A possible floppy or hard drive failure has occurred i A B C D Reseat all power and data cables and restart the computer A possible USB failure has occurred i A B C D
76. ndix 85 Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or weekdays every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode Remote Wake Up When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the computer can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend Suspend Mode Maintenance The options are Sl a suspend state where the computer is runnin
77. ng system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see page 55 e Reseat the memory modules to ensure that your computer is successfully communicating with the memory see page 55 Run the Dell Diagnostics see page 38 26 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see page 55 to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see page 55 e Your Del
78. nical Support toll free 1230 020 4823 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll f toll f toll f toll f toll toll f toll f toll toll toll f toll toll toll f toll toll f toll toll f Tee Tee Tee Tee free Tee Tee Tee free Tee free free Tee free Tee Tee Tee 818 1350 800 858 2969 800 858 0950 800 858 096
79. nt on the computer Video Memory Size Sets the amount of system memory to be reserved for the onboard video controller Performance Hyperthreading If your computer s processor supports Hyper Threading this options appears in the Options List Performance Bypass Your computer does not test or change the current acoustics mode setting Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance may not be affected NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked the option to disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts is no longer available Appe
80. o the network wall jack and then plug it into the computer 6 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on 7 Remove the card s driver from the operating system 8 If you removed a sound card a Enter system setup see page 82 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 9 Ifyou removed an add in network connector a Enter system setup see page 82 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the computer back panel Front Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing and Installing Parts 61 Removing the Front Panel 1 Follow the procedures in Before You Begin on page 47 2 Remove the computer cover see page 52 3 Release and remove the front panel a If your computer has a release lever push the release lever to release the top tab b Reach inside the computer and push the top and bottom tab towards you to release them c Rotate the front panel to separate it from the side hinges release lever A gt TX yo tab
81. o the parallel connector If you have a USB printer plug it into a USB connector 2 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 35 3 mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector 50 Removing and Installing Parts 4 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 5 network adapter To attach your computer to a network or broadband device connect one end of a connector network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 6 cover latch Releases the cover from the computer See Remo
82. oever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DMC September 2005 P N WD492 Rev A02 Contents Finding Information 7 Setting Up and Using Your Computer Setting UpaPrinter 2 2 2 aaa a 9 Printer Gable ste hia aie Bek GSS Be elt See aa 9 Connecting a USB Printer o o e 9 Connecting a Parallel Printer 10 Setting Up a Home and Office Network 11 Connecting to a Network Adapter 11 Network Setup Wizard o oo ee 12 Connecting to the Internet 12 Setting Up Your Internet Connecti0N 13 Playing CDs and DVDS o o eee eee 14 Adjusting the Volume o o o o e 15 Adjusting the Picture o o
83. on may not appear or may not appear exactly as listed 84 System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation CPU Info Memory Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Drives 0 through 3 Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the PRI IDE connectors on the system board and lists the capacity for hard drives Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE se
84. or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors apable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next
85. ough the Start menu see page 47 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Remove the computer cover see page 52 Lay the computer on its side so that the system board is on the bottom of the inside of the computer If necessary remove a memory module a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Removing and Installing Parts 8 To insert a module press out the securing clip at each end of the memory module connector TT memory connector closest to microprocessor al ser clips 2 oidor at 9 Align the notch on the bottom of the module with the crossbar in the connector notch memory module c
86. port dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers and storage Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Sales toll free 1800 0060 07 toll free 1800
87. rk CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers Solving Problems 21 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all command
88. ry adding 55 problems 26 messages error 22 microphone connector 51 Microsoft Windows label 8 modem connector 51 problems 21 monitor blank 32 hard to read 33 problems 32 motherboard See system board mouse connector 50 problems 27 network connector 51 Network Setup Wizard 12 problems 28 setting up 11 Network Setup Wizard 12 P password clearing 89 jumper 89 PC Restore 43 PCI cards installing 58 removing 60 playing CDs and DVDs 14 power button 49 connector 51 light 50 problems 28 power light conditions 28 printer cable 9 connecting 9 parallel 10 problems 29 setting up 9 USB 9 problems battery 19 blue screen 25 CD drive 20 CD RW drive 20 computer crashes 24 25 computer stops responding 24 Dell Diagnostics 38 diagnostic lights 35 drives 19 DVD drive 20 e mail 21 error messages 22 general 24 hard drive 21 IEEE 1394 23 Internet 21 keyboard 24 memory 26 modem 21 monitor is blank 32 monitor is hard to read 33 problems continued network 28 power 28 power light conditions 28 printer 29 program crashes 25 program stops responding 25 programs and Windows compatibility 25 restore to previous state 41 42 scanner 30 screen is blank 32 screen is hard to read 33 software 25 26 sound and speakers 31 technical support policy 91 troubleshooting tips 19 video and monitor 32 volume adjusting 31 Product In
89. s located in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION Sce the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer 30 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off NOTE If you have installed a PCI audio card the internal speaker is disabled CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the sp
90. s receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an antivirus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware Error Messages CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Re
91. sh attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clean lint free cloth 3 Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Re center the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the hea
92. t least 8 to 10 seconds until the computer turns off Then restart your computer 24 Solving Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 25 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operati
93. tem Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 41 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer Advanced Troubleshooting 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or
94. ter PrOblEMS gt Go me hw GE eed de agar ee Re 29 ScannerProblems 0 0000 eee eee eee 30 Sound and Speaker ProblemS o o o ooo 31 No sound from speakers o o e 31 No sound from headphones o o o 32 Video and Monitor Problems 32 Ifthe screen is blank o o o o oo e 32 Ifthe screen is difficult to read o o 33 3 Advanced Troubleshooting Diagnostic Lights o 35 Dell Diagnostiese o p agin a BRS dt a a 38 Dell Diagnostics Main Menu naaa aaa 38 Drivers sota ra a Be rt A a oe 40 What Is a Driver 2 0 ee 40 Identifying Drivers aa aaa a 40 Reinstalling Drivers naaa a 40 4 Contents Restoring Your Operating System 41 Using Microsoft Windows XP System Restore 42 Using Dell PC Restore by Symantec 004 43 Using the Operating System CD o o 45 Resolving Software and Hardware Incompatibilities 46 Removing and Installing Parts Before You Begin o 47 Recommended Tools o o o eee eee eae 47 Turning Off Your Computer o o e ee eae 47 Before Working Inside Your Computer 48 Front and Back View of the Computer 49 Front VIEW ca ci a a a Bee ee Raw ee 49 Bac Wi a
95. ter box Connecting a USB Printer Z NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer Setting Up and Using Your Computer 9 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way USB connector on computer USB connector on printer USB printer a cable Connecting a Parallel Printer 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 47 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches 10 Setting Up and Using Your Computer parallel connector on computer connector on printer SES clips 2 Ue S notches 2 l N a paz parallel printer cable 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer Setting Up a Home and Office Network Connecting to a Network Adapter NOTE Plug the network cable into the network adap
96. ter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Setting Up and Using Your Computer 11 12 network adapter connector k network adapter connector on computer AE network device network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 IN on Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 Complete the checklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection
97. ter turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 83 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 47 3 Locate the battery socket see System Board Components on page 54 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place 76 Removing and Installing Parts battery socket tab Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn th
98. to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 83 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com 18 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation Battery Problems CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect ti
99. try Code 31 City Code 20 Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and storage Home and Small Business Government and Business Sales Fax 0800 443 563 0800 505 098 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 105 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671
100. tting is active available only for the future boot process the computer prompts the user to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Audio Controller Enables or disables the onboard audio controller USB Set to On default so that USB devices will be detected and supported in the operating system The No Boot option restricts external access to drive data Use this option to prohibit users from booting the computer using an external USB device Mouse Port Appendix Enables or disables the onboard PS 2 compatible mouse controller LPT Port Mode Identifies and defines the parallel port settings You can set the parallel port to Off AT PS 2 EPP or ECP LTP Port Address Identifies the address for the parallel port LPT Port DMA Identifies and defines the parallel port DMA settings You can set the parallel port DMA to Off DMA1 or DMA3 Serial Port 1 Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COM1 or COM3 Video Primary Video This setting specifies which video controller is primary when two video controllers are prese
101. uipment 6 Ifyou installed a sound card a Enter system setup see page 82 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 7 Ifyou installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 82 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 8 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page 47 2 If necessary disconnect any cables connected to the card 60 Removing and Installing Parts Remove the securing screw from the card bracket Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 93 E NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer O NOTICE To connect a network cable first plug the cable int
102. umbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Appendix 93 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales General Support toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 oll free 1 800 633 559 oll free 1 800 060 889 oll free 1 800 505 095 oll free 1 800 733 3114 oll free 1 800 819 3
103. unning the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 33 34 Solving Problems Advanced Troubleshooting Diagnostic Lights CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled A B C and D on the back panel see page 50 The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working O O O O co
104. up and that the sound is not muted Video and Monitor Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp 32 Solving Problems CHECK THE DIAGNOSTIC LIGHTS See page 35 RUN THE DELL DIAGNOSTICS See page 38 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and r
105. utouts 2 y lt a crossbar NOTICE To avoid breaking the memory module do not press near the middle of the module 10 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module Y Me Removing and Installing Parts 57 11 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and then turn them on 13 Click the Start button right click My Computer and then click Properties 14 Click the General tab 15 To verify that the memory is installed correctly check the amount of memory RAM listed Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides three slots for PCI cards PCI Cards If you are inst
106. ves may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector When connecting an IDE cable ensure you align the colored stripe with the pin connector When disconnecting an IDE cable grasp the colored pull tab and pull until the connector detaches power input ee HS n RIS Sd Za power cable Power Cable Connector Removing and Installing Parts 65 Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Ifyou are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Follow the procedures in Before You Begin on page 47 Remove the computer cover see page 52 Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board power cable data cable 2 R
107. ving the Computer Cover on page 52 7 modem connector Optional If you have a modem connect a telephone cable to either of the modem connectors Do not connect the telephone cable to the network connector NOTE Not all modems have two connectors 8 card slots Access connectors for any installed PCI cards three slots 9 USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices 10 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 11 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 12 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 13 integrated video If this connector has a protective cap over it then your computer has the optional connector video card installed If this connector does not have a protective cap over it plug the cable from your monitor into the blue connector 14 serial connector Connect a serial d
108. wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see page 82 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark na wo Press plus or minus to move a selected device up or down the list 88 Appendix Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 47 EE O PSWRD O 2 Locate the 3 pin password jumper PSWD on the system board see page 54 and attach the jumper plug to
109. xplorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window 8 Restart the computer Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback See Using Windows XP Device Driver Rollback If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows XP System Restore NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD e Dell ResourceCD K NOTE The ResourceCD contains drivers that were installed during assembly of the computer Use the ResourceCD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your system Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating
110. y Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem If you received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center see Windows Help and Support Center NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for Sys
111. y drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 82 to make sure that the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see page 93 00 oll yellow green off Advanced Troubleshooting 37 Light Pattern Problem Description Suggested Resolution The computer is in a normal operating None condition after POST ABCD O yellow O green O off Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 19 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers 1 Turm on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 47 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run
112. you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem K NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added sin

Download Pdf Manuals

Related Search

Related Contents

ICH Montpellier  UNIVERSITI TEKNOLOGI MALAYSIA    En savoir plus  ProMedia 2.1  hinweis - Precor  SG30KTL-M PV Grid-Connected Inverter Quick User Manual  User Manual  取扱説明書    

Copyright © All rights reserved. Failed to retrieve file