Dell OpenManage Network Manager Quick Start Manual
Contents
1. Before you begin installing Dell OpenManage Network Manager make sure your hardware and network are correctly configured For more about that see Getting Started on page 27 of the Dell OpenManage Network Manager User Guide Pre Flight Checklist Installation Installation host Log in as an administrative user An administrative user can write to the installation target directory Do not log in with a user name that is Administrator on Win dows XP or a name that contains spaces Also You must have root access to install on UNIX but do not install as user root O Remove Firewall barriers Remove firewall barriers between hosts and or between your installatin and Monitored Devices Best practice is to take down the firewall install the application then put it back up O Directories The source directory should not be the same as installation target directory Q MySQL Some Linux packages include MySQL by default Uninstall any existing MySQL if you are using that database with OpenManage Network Manager O Fixed IP Address OpenManage Network Manager requires a static IP address Starting OpenManage Network Manager After installation O Host Login Do not start application when logged in as root or dorado Q Database Running Connected Make sure your database is running MySQL installs auto matically as a service O Start Application Server If you installed OpenManage Network Manager as a service right click the pro2. X equipment discovery for Dell a OpenManage Network Manager Settings QTRefresh Search The summary view displays the Name Description Default Scheduled _Hext Execution Date Name Description Default the OAFTP_T Shared FIPAF No green check indicates the default Printers Discover Printers No profile whether the profile is PowerVvaut Oo N Scheduled and Next Execution Netscreen Oo Date for scheduled discovery MMICLab MIMIC simulatio Q No Follow these steps to start Discover This profile will Q No discovering equipment on your Bee s network 1 Click the Resource Discovery button in Quick Navigation or right click the Discovery Profiles list and select New If you have previously exported profiles you can Import them You can also Export Selection or Export all protiles in this manager Open an existing profile to edit it After this beginning if you clicked the Resource Discovery button the Quick Discovery screen appears where you can enter device identifiers typically IP Address es and authentications then execute discovery The Quick Discovery screen can also discover the default Discovery profile if you have configured one already If you clicked New in the Discovery portlet the Discovery Profile Editor appears with a step by step set of screens to configure resource discovery as described below You can navigate through the Profile Editor by clicking the screen tab names at the top or
3. action on the alarm itself or the target of the alarm Assign User Acknowledge Alarm Unacknowledge Alarm Clear Alarm Show Performance Follow these steps to get started 1 2 Click to go to the Alarms page from the default screens In the Alarms portlet click on an Alarm of interest Tip If your Alarms portlet displays a graph of different alarm types clicking on s particular alarm severity filters the list below to only display that severity Click again to undo the filter effect Right click on the selected alarm and then click Acknowledge Alarm to take ownership of the alarm Right click then click Assign User to select a user owner for the alarm Right click then click Clear Alarm to remove the alarm from list Click the plus in the upper right corner of the Alarms portlet to go into Expanded mode where you can view more details about an alarm 13 14 Performance Management Troubleshooting In addition to troubleshooting faults you can also monitor device performance with Dell OpenManage Network Manager Monitors Monitors display some critical performance metrics for devices on the network Resource Monitors e x i ding inclu 5 Settings Refresh Search s Network availability Hamev Enabled Monitor T of Assets Monitored e Bandwidth capacity utilization Default Wal Q Key Metrics vailable e Buffer usage and errors Defaut ani Key Meric lo Data Hot Applicable se Default In
4. by clicking the Next button at the bottom of the page Discovery Profile Editor Use this editor to configure discovery Baseline discovery is the initial discovery to compare to later discoveries Follow these steps to discover equipment on your network General 3 General Parameters Set the Name Description and whether this profile is the baseline default Profile Options Select the Device Naming Format how the device appears in lists once discovered whether to Manage by IP address or hostname and check whether to Resolve Hostname s ICMP Ping Device s Manage ICMP only Device s or Manage Unclassified Device s This last checkbox determines whether Dell OpenManage Network Manager attempts to manage devices that have no device driver installed Management may be possible but more limited than for devices with drivers installed provided this capability is one you have licensed The Filters by Location Vendor or Device Type let you narrow the list of devices discovered by the selected item s As the screen says this filtering will not have any impact on the processing that occurs during the Inspection step AN CAUTION Model numbers may change when you upgrade You may need to change any pre existing filters that refer to model numbers These may not change until you perform a resync on some devices Network 5 After you click Next the Network screen appears Network Type and Addresses Select the type of e
5. size after installation too with the following properties in owareappsi installprops lib installed properties oware server min heap size 1024m oware server max heap size 1024m When you have installed and successfully deployed Dell OpenManage Network Manager you can continue to the next steps See Installation and Startup on page 28 of the Dell OpenManage Network Manager User Guide for step by step instructions for a typical installation For more complex installations consult the OpenManage Network Manager s Administration Section of the User Guide Finally you must do the following to see Dell OpenManage Network Manager 1 If you did not install it as a service manually start application server You can use the Start gt Programs gt Redcell menu in Windows or simply type startappserver in a command shell If it is installed as a service and the tray icon is red right click that icon and select Start Application server monitors your network even when the client is not running 2 4 te If it is not already running start the web server Right click the tray icon for web server and select Start service K NOTE On Linux start or stop the webserver with scripts startportal sh start or startportal sh stop located in the oware synergy tomcat x x x bin directory 3 To see the client interface open a browser and enter this in the URL field http hostname or host IP address 8080 4 Log in for the first time as a
6. Dell OpenManage Network Manager version 5 2 Service Pack 1 Quick Start Guide Notes and Cautions K A NOTE indicates important information that helps you make better use of your computer or software A A CAUTION indicates potential harm to your data or hardware if you proceed as indicated Information in this document is subject to change without notice 2010 2013 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Dell Precision OptiPlex Latitude PowerEdge Power Vault PowerConnect OpenManage EqualLogic KACE FlexAddress and Vostro are trademarks of Dell Inc Intel Pentium Xeon Core and Celeron are registered trademarks of Intel Corporation in the U S and other countries AMD isa registered trademark and AMD Opteron AMD Phenom and AMD Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat Enterprise Linux and Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell is a registered trademark and SUSE is a trademark of Novell Inc in the United States and other co
7. Status fields below listed authentications indicates the success or failure of Ping Hostname resolution and the listed Authentications If the device does not match all required authentications you can click the Fix it icon wrench and screwdriver crossed to edit them for the selected device You can also click Test Device Create New or Choose Existing authentications while in the editor clicking the Fix it icon displays When authentications are unsuccessful you can remove or edit them in this editor too Click the icons to the right of listed authentications to do this Save Click Save to preserve the profile You can then right click it to select Execute and begin discovery If you select Execute from the profile editor Dell OpenManage Network Manager does not save the profile to execute later Results 10 11 12 Execute Clicking Execute begins discovery and the message traffic between Dell OpenManage Network Manager and the device appears on the Results screen This is a standard Audit screen See Audit Trail Jobs Screen on page 91 for more about it A message Discovery Profile Execute is complete appears in the Messages at the bottom left of the status bar Tip You can also schedule discovery profiles to run periodically updating your Dell OpenManage Network Manager database with any network changes For more see Schedules on page 95 The devices in your network now appear in the Resource Management
8. cman icon in the tray or the startappserver icon and start application server The Windows tray icon may prematurely indicate application server has started Workaround Wait a little and the application server will catch up to the icon When initiated from the tray icon startup changes its color from red to yellow to green when complete Once the icon has turned green the web client may display the message The Dell OpenManage Network Manager server is currently starting up This page will refresh when the Dell OpenManage Network Manager server has fully started This message indicates the Dell OpenManage Network Manager application server requires extra time to start When the message does occur connect the web browser again after a few minutes Login Default login is admin password admin Discovery After startup O Connectivity Insure application server has connectivity to devices to discover One easy way to do this is to ping the discovery target from application server Q Device Login Passwords Needed for discovery targets Typically these include SNMP com munities and CLI login password combinations Q Device Access Insure OpenManage Network Manager s host is authorized to manage to the device s Configure devices ACLs to admit this application s access management Backup Restore Deploy After device discovery O FTP Server Make sure an external FTP server is running and has network access to the tar
9. d below xX How To Configure an FTP TFTP Server Follow these steps to configure a server 1 Click either the Common Setup Tasks portlet s Netrestore File Servers link or right click and select New in the File Servers portlet After entering all required details click Save to save new file server Optionally click Test to validate the new file server is working xX How To Do Configuration File Backup Restore Provided you have permissions you can backup configuration file s for a single device or group of devices either on demand or as scheduled Follow these steps 1 In the default Dell OpenManage Network Manager screen layout go to the Configuration Management gt Summary page In the Managed Resources portlet select click on a Managed Resource of interest Right click on selected resource in the Managed Resources portlet and then click File Management gt Restore or Backup See File Management on page 223 of the Synergy User Guide for more details Enter the information needed to create the backup or restoration Optionally click Add Schedule to schedule the backup task See Schedules on page 95 of the Synergy User Guide for details Click Execute to immediately do backup or Save to save the configured backup to run later xX How To Restore a single configuration to many target devices The following steps describe restoring a single configuration to many discovered devices without overwriting th
10. dmin password admin 5 Dell OpenManage Network Manager should appear with the standard set of page configurations for your package You can typically reconfigure these defaults See the User Guide for guidance about how to do that K NOTE Instead of oware in Unix systems type etc dsienv dotl spacej etc dotjdsienv Configuring Dell OpenManage Network Manager Users As an Administrator you can configure Users and Roles to identify support teams examples administration engineering and operations and configure permissions After creating them add Users to roles which configure their permissions for access and action The following describes how to do this x How To Add Users and connect them to Roles Add Users with the following steps 1 2 3 Click Go to gt Control Panel and navigate to Portal gt Users and Organizations Click the Add gt User menu item at the top of the Users and Organizations screen Enter the details of the new user If you are editing an existing user more fields appear Screen Name and Email Address are required Optionally you can enter Name Job Title and so on After you click Save notice that the right panel expands to include additional information Make sure you specify a Password Notice that if you are editing an existing user or creating a new one you can use the links on the right to configure connections with Roles Roles in particular configure the OpenManage Ne
11. get device s Typically FTP servers must be on the same side of firewalls as managed devices OpenManage Network Manager s internal FTP server is for testing only Alarms Monitoring O Minimize Network Traffic Configure chatty devices to quiet down Use Suppress Alarms to keep performance at acceptable levels and database archiving so the database does not fill up Licenses and Upgrades IMPORTANT Dell OpenManage Network Manager 5 2 can only be installed as an initial install or upgraded from version 4 4 In general we strongly recommend installing OpenManage Network Manager 5 2 as an initial install If you are running OMNM 4 3 or earlier version you should uninstall OMNM in order to install OMNM 5 2 on the same system If you are running OMNM 4 4 and choose to upgrade OMNM will change and migrate only a limited amount of data from to version 5 2 This results in some data and settings being changed or no longer accessible Refer to the User Guide and Release Notes for additional information If you choose to install OMNM 5 2 as an upgrade from OMNM 4 4 you can continue to manage previously discovered devices after reinstalling your license key However you will be required to update your OMNM 4 4 license to an OMNM 5 2 license to enable the new OMNM 5 2 features If after an upgrade you have more than 10 devices discovered you will only be able to remove devices and not be allowed to add any device until your OMNM 4 4 license ha
12. ion portlet lets you quickly click some links to basic tasks Resource Discovery Discover devices in your network with the Quick Discovery defaults or lets you construct a Quick Discovery profile if none exists See Resource Discovery on page 152 for details Link Discovery After you have discovered resources this discovers their connections See Link Discovery on page 176 Backup Config Files This lets you back up discovered devices configuration files Before you can use this feature you must have servers configured as described in File Servers on page 221 See also File Management on page 223 of the User Guide OS Image Upload Upload firmware updates for devices See Firmware Image Editor on page 235 for more about these capabilities Deploy OS Image This deploys firmware updates To deploy images you must have File Servers configured as described above for Backup See Deploy Firmware on page 238 License Management This lets you see update and manage the licensed capabilities of Dell OpenManage Network Manager See License Viewer on page 63 of the User Guide for details Configuration Management Dell OpenManage Network Manager lets you manage device configurations Before you begin that management you must first configure an Configure an FTP TFTP Server to get or send such configurations from to devices After configuring the Configure an FTP TFTP Server you can do Do Configuration File Backup Restore describe
13. ntry in the pick list IP Address es CIDR Address Hostname SNMP Broadcast Subnet Tip You can specify an IP Address range by separating the beginning and end with a dash For example 192 168 1 1 192 168 1 240 The tooltips in the data entry field describe what valid entries look like 6 Authentication You can Create new or Choose existing authentications See Discovery Profiles on page 65 for details Notice that authentications appear with Edit Delete icons and Up Down arrows on their right The Edit icon opens the authentication editor Click the arrows to arrange the order in which credentials are tried top first Ordering only applies when two credentials are of the same type Actions 7 You can configure Actions to run as part of discovery By default the actions screen includes the Resync action Use Add Action to select others to enter here You can also edit parameters if available delete and re order the actions listed here by clicking the icons to the right of them Dell OpenManage Network Manager executes them in top to bottom order Inspection 8 Inspect Network using your current settings This screen lets you preview the discovery profile s actions and access to devices If you clicked Next rather than Inspect at the bottom of the previous screen click Start Inspection to begin the inspection process for selected authentications that validates the device s credentials Notice that the Auth Test
14. ort to chat lets coworkers see exactly what you are talking about and quickly e You can similarly attach schedules to chat to make sure everyone agrees they are correct e What you can do with a single chat session is also true of Dell OpenManage Network Manager s conferences which amount to collaborative chat sessions attended by more than one other person 16
15. ose devices essential information 12 10 11 Back up a single device s configuration that is nearest to the kind you would like to see generally Right click this backed up file in the File Management portlet and Promote it so it appears in the Image Repository portlet Right click gt Edit the promoted configuration in the Image Repository Name the file and if necessary configure a filter In the General Parameters tab of the editor In the Configuration tab locate the parameters you want to preserve in discovered devices when you restore this file This can include items like the device s DNS Hostname IP Address and so on Delete the file s specifics and double click to insert the Target Params in place of these variables Save the configuration Right click to deploy this configuration You can check Generate and save for configuration only if you simply want to configure deployment for later and save for now You can also optionally name a label for the deployed files Select the devices or groups of devices to which you want to deploy Click Save Execute or Add Schedule depending on your desired outcome If you click Execute you will have to confirm this action When Dell OpenManage Network Manager performs the restoration deploy it reads the Target Params from those discovered for each device inserts those in the config file then restores it device by device skipping any that do not pass the filte
16. portlet and elsewhere in Topology for example Resource Management The Managed Resource portlet displays all the devices you have E Managed Resources S discovered ers Right clicking a listed resource Network Status Name IP Addressa Vendor Model Firmw Softw displays a menu with options Responding Pc 10 20 1 172 Dellinc Power 1 0 012 4 0 1 0 I Responding Pc 10 20 1 173 Dellinc Power 1 0 0 11 4 0 1 0 described in Managed Resources on page 166 of the User Guide 10 Common Setup Tasks This portlet appears on the first page after you sign in and reminds you of yy Common Setup Tasks Fx the following common tasks Description Status Action e SMTP Configuration This SMTP Configuration I Setup required edit configures how Dell OpenManage L Hetrestore File Servers PA Setup complete edit Network Manager sends Hetrestore 0S Images gt le Setup complete edit notification e mails Netrestore File Servers See Configure an FTP TFTP Server setup instructions below or its description in File Server Editor on page 222 of the Dell OpenManage Network Manager User Guide A red flag appears with the Setup required message in the Status column when these are not configured Configuring them displays a green flag with the Setup complete message Click the edit link in the Action column to open editors for each of these Quick Navigation The Quick Navigat
17. r set up in step 4 Fault Management Problem Diagnosis Dell OpenManage Network Manager lets you diagnose network problems with its Alarms viewer and lets you monitor performance with its Performance Management Troubleshooting capabilities as described below The following briefly outlines these capabilities Alarms Alerts about network performance issues can include alarms about the following Excessive interface utilization Unexpectedly high CPU load Loss of available memory Slow response time Excessive interface errors Alarms Showing All Alarms click on chart slice to filter Total Unique Alarms 100 BB indeterminate 55 00 J warning 37 00 E Minor 2 00 BB critical 6 00 Severity Date Openedy Entity Name Device IP Event Name 3IBM1 9 47 AM 7 SNAKEEYES2008Partition 1 10 20 1 80 enterprises 574 10895 0 1000 indeterminate 318M1 9 47 AM 1 SNAKEEYES2008Partition 1 10 20 1 80 enterprises 674 10895 5000 2 6132 1 11 0 13 Indeterminate 38M1 9 10 AM 7 SNAKEEYES2008Partition 1 10 20 1 230 enterprises 674 10895 5000 2 6132 1 113 0 3 indeterminate 318M1 9 10 AM 1 SNAKEEYES2008Partition 1 10 20 1 230 enterprises 674 10895 0 740 indeterminate 9 81 9 10 AM 1 SNAKEEYES2008Partition 1 10 20 1230 enterprises 674 10895 5000 2 6132 1 1 13 0 4 3 81 9 03 AM 1 SNAKEEYES2008Partition 1 172 17 1022 linkDown n22 2 gt eje When you receive an alarm you can take any of the following
18. ry Reports on demand or as scheduled You can use the Reports to troubleshoot and monitor performance and historical data that has been collected during the operation of the network 1 Find the Reports portlet 2 Click to select a Report of interest 3 Right click and then click Execute to run report 4 Report generation runs in the background When it is complete you a message appears in the Messages tab at the bottom left corner 5 Click on Messages tab to open then click on the Report of interest and click on the View Details icon at the right end of entry to view completed report Collaborative Diagnosis Once Dell OpenManage Network Manager notifies you about a network problem with Fault Management Problem Diagnosis or Create Reports you can consult with other network experts through Dell OpenManage Network Manager s built in chat system You can even meet online with more than one user and share the problem report or alarm See Status Bar Alerts on page 75 and Sharing on page 87 of the Dell OpenManage Network Manager User Guide for the specifics about how to do this Some examples of easy solutions provided by chat e You cannot use an FTP server Asking a coworker with Dell OpenManage Network Manager s chat reveals it is out of commission Because you can share specific servers as a chat attachment there s never a question about which server you are discussing e Confirm the format of a report Again attaching the rep
19. s been converted to OMNM 5 2 license format This can be done by contacting your sales representative or going to http www doradosoftware com dell upgrade info html Refer to the User Guide and Release Notes for additional information There is no charge for updating your OMNM 4 4 to the OMNM 5 2 license format Also see Installing Licensing on page 55 or see How to Register a License on page 59 of the User Guide for instructions about installing licenses Recovering licenses Dorado Software can provide licenses to replace any lost or misplaced licenses on request This can be done by contacting your sales representative or going to http www doradosoftware com dell upgrade info html Refer to the User Guide and Release Notes for additional information You can contact the Sales rep that provided the license contact Dorado Software or call the the Dorado Software help desk or submit a trouble ticket requesting a license upgrade When you license new features you must restart the application server Installing and System Startup Initiate installation by executing win_install exe Windows or linux install Linux Click through the installation wizard accepting the license and making the appropriate entries During installation one screen lets you select the application s memory size Best practice is to select the largest available after 1 GB is set aside for the operating system Tip You can re set the selected memory
20. sion mapping screen appears Click the Edit button to the right of listed Roles to see and configure available permissions 9 Click Advanced to see available permissions organized by Read Write Execute Add or Delete actions 10 After you have selected permissions click Apply to accept them and add them to the role Notice that you can revisit this role manage it and its membership with the Action button to the right of the role You can also add users to the group by selecting and editing that user xX How To Add Locations Locations let you manage and view your network by location or branches To add locations follow these steps 1 Find the Locations portlet typically on the Admin pages 2 Right click anywhere in the Locations portlet and click New 3 Click Save after entering all required details to save new location Tip To see a portlet in Expanded rather than Summary mode click in the upper right corner xX How To Discover Your Network B Locations Settings a Refresh Search Namev Folsom Lab folsom SE B7 austin Details Type other other other other other To begin managing resources in your network you must discover them to store their information in the application database This begins either with the Resource Discovery Quick Navigation button or the Discovery Profiles portlet Discovery profiles configure Discovery Profiles
21. ter Q SNMP Intert e CPU and memory utilization i Default ICM ICMP e Interface errors and discards Dett cise Q keyii AN e Network latency e Node and interface status To get started using monitors follow these steps 1 Click the Performance Management gt Summary page and find the Resource Monitors portlet on that page 2 Hover the cursor over a Monitor of interest to see a tooltip of details about it 3 Click to select a Monitor of interest 4 Right click the selected monitor in the Resource Monitors portlet and then click Open to edit its details including enabling disabling it Dashboard Views With permissions you can view the performance data collected by the monitors in graphical and tabular form including e Excessive interface utilization e Unexpectedly high CPU load e Loss of available memory e Slow response time e Excessive interface errors To view this data follow these steps 1 Click the Performance Management gt Summary page and find the Top Problem Nodes portlet 2 Hover the cursor over a Device Interface of interest to see a tooltip of details about its status 3 Right click and select Show Key Metrics or Show Performance which opens a dashboard xX How To Create Reports If your want to automate month end reports Dell OpenManage Network Manager lets you schedule either recurring reports or a single scheduled occurrence With the correct permissions you can run Invento
22. twork Manager functional permissions for that user For example the group of Operators would likely have more limited capabilities than Administrators Click Save again and the user you just configured should appear listed in the Users and Organizations screen when you select View gt All Users To assign a user to a role click Action gt Permissions and check the appropriate box next to the role Configure OpenManage Network Manager functional permissions for these roles in Roles xX How To Add and Configure User Roles Permissions Add and configure User Roles with the following steps 1 2 Click Go to gt Control Panel and navigate to Portal gt Roles Click the Add tab under the heading at the top of the page and select Regular Roles Notice that you can also add roles that configure permissions for sites and organizations Enter the details of the new role Name Title Description then Save it Click Portal gt Roles View All button to see a list of available roles including the one you added By clicking the Action icon to the right of any listed Role you can also select the role s permissions to alter web portal access in a subsequent screen Click Add to add permissions Click the checkboxes to enable the type of permission desired To do more with Dell OpenManage Network Manager s functional permissions go to the Redcell gt Permission Manager and click to open this screen 8 The Role to Permis
23. untries Oracle is a registered trademark of Oracle Corporation and or its affiliates Citrix Xen XenServer and XenMotion are either registered trademarks or trademarks of Citrix Systems Inc in the United States and or other countries VMware Virtual SMP vMotion vCenter and vSphere are registered trademarks or trademarks of VMWare Inc in the United States or other countries Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own January 25 2013 Rev A03 Quick Start QuickStart Introduction The following sections outline the steps to install a typical Dell OpenManage Network Manager system and its subsequent first use Because the software described here is both powerful and flexible this quickstart cannot describe all the details of available installations Instead this Guide refers to those descriptions elsewhere or in online help It also includes a Pre Flight Checklist below A typical installation includes the following e Installing and System Startup e Configuring Dell OpenManage Network Manager Users e Discover Your Network e Resource Management e Configuration Management e Fault Management Problem Diagnosis e Performance Management Troubleshooting e Create Reports e Collaborative Diagnosis K NOTE
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