Dell Data Protection
Contents
1. Aperture APP Store Apple Remote Desktop Apple TV Boot Camp FileVault iCloud iPad iPhone iPhoto iTunes Music Store Macintosh Safari and Siri are either servicemarks trademarks or registered trademarks of Apple Inc in the United States and or other countries GO ID RSA and SecurID are registered trademarks of EMC Corporation EnCase and Guidance Software are either trademarks or registered trademarks of Guidance Software Entrust isa registered trademark of Entrust Inc in the United States and other countries InstallShield is a registered trademark of Flexera Software in the United States China European Community Hong Kong Japan Taiwan and United Kingdom Micron and RealSSD are registered trademarks of Micron Technology Inc in the United States and other countries Mozilla Firefox is a registered trademark of Mozilla Foundation in the United States and or other countries iOS is a trademark or registered trademark of Cisco Systems Inc in the United States and certain other countries and is used under license Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners SAMSUNG is a trademark of SAMSUNG in the United States or other countries Seagate is a registered trademark of Seagate Technology LLC in the United States and or other countries Travelstar is a registered trademark of HGST In2. Cloud Edition works transparently with your cloud sync client Before using Cloud Edition be sure to learn about the cloud storage provider Dropbox support at https www dropbox com help e Box support at https support box com home e OneDrive support at http windows microsoft com en us onedrive onedrive help onedrive other Follow instructions in the cloud storage provider help to do the following e Create folders e Share folders or files e Edit encrypted files Unshare folders Pre existing Folders with Unencrypted Files When you install DDP CE and have pre existing folders that are now being synced by a sync client DDP CE will not encrypt them Using Windows Explorer one person within the group that shares that folder must move the files out of the sync client s folder to a temporary location outside of the sync client s folder When the sync client folder indicates that it has completed syncing the changes move the files back into the original folder or For large content request permission to have the Manage Folders option Select that folder 12 User Guide Access a Cloud Storage Provider Dropbox In the system tray click the Dropbox icon and select Dropbox com NOTE If you use Chrome or Firefox to open Dropbox com be sure to close it after you finish working with files and folders Even if you open another tab in the browser the content will be encrypted This could include email an attachment or up
3. Read the license agreement accept the terms and click Next At the Destination Folder screen click Next to install in the default location of C Program Files Dell Dell Data Protection Cloud In the Server Name field enter the Server Name that this computer will communicate with such as server domain com You do not need to include www or http s This information is supplied by your Administrator Click Next In the Confirm Activation Server screen confirm that the Server URL address is correct The installer adds www or http s and the port Click Next User Guide 9 11 12 13 Click Install to begin the installation A status window displays the installation progress Click Finish when the Installation Complete screen displays Click Yes to restart Installation of Dell Data Protection Cloud Edition is complete Activate Cloud Edition After Dell Data Protection Cloud Edition is installed and the computer reboots follow these steps 1 2 3 Log in to Windows In the system tray click the Cloud Edition icon and select User Activation Enter your domain email address and domain password and click Activate After activation finishes a green check displays on the Cloud Edition system tray icon Confirm your user mode status Click the Cloud Edition system tray icon and select Details At the top confirm User Mode e Internal A user with an email address within the company s domain External A user
4. Fi network interface card TCP IP installed and activated User Guide Operating Systems The following table details supported operating systems Windows Operating Systems 32 bit and 64 bit e Microsoft Windows 7 SP0 SP1 e Microsoft Windows 8 e Microsoft Windows 8 1 Box and Dropbox only Android Operating Systems 4 0 Ice Cream Sandwich e 4 1 4 3 Jelly Bean 4 4 KitKat iOS Operating Systems iOS 5 x iOS 6 x e iOS 7 x Sync Clients The following table details the latest tested sync clients Sync clients release updates fairly frequently later released versions may work properly with Cloud Edition but should be tested prior to rolling out in a production environment Sync Clients e Dropbox 2 4 2 12 Dropbox for Business requires Dropbox version 2 8 or later NOTE Depending on the Dell Data Protection Server used by your company all files and folders in personal Dropbox accounts that are linked to business accounts may be encrypted Box 3 4 4 0 OneDrive 17 0 8 User Guide User Tasks Windows clients can be installed using instructions provided by your Administrator NOTE For installation information for Android i0S devices see Using Cloud Edition with iOS or Android Your policies have already been configured so once you go through the quick and easy process your device will work as it always has with one exception corpor
5. and select Open your OneDrive folder In Windows Explorer you can use the sync client to create folders and upload files NOTE You can upload files using the browser However the best practice is to upload files through the sync client in Windows Explorer For 10 more information see Sync Folders User Guide Authenticate Dropbox for Business If you install Dropbox for Business Cloud Edition prompts for authentication 1 oa FF N o After you install Cloud Edition an Authentication window may open or click the Cloud Edition icon and then select Dropbox gt Connect The Authentication window notifies you that Cloud Edition must have access to your Dropbox account and may give instructions about business and personal accounts At the Authentication window click Next If a Network Threat Protection window opens click Yes In the Authentication window enter your domain email and Dropbox password If you have linked your Dropbox business and personal accounts you will be prompted to select one now You must select your business account At the next window click Allow Click Finish or wait for the window to close Sync Folders Select the instruction for one sync client Dropbox for Business To sync folders 1 M OOGO A NY Box In the system tray click the Dropbox for Business icon Click the Settings icon and select Preferences Click the Account tab then click Selective Sync S
6. icon and select Check for Policy Updates User Guide 15 16 User Guide Using Cloud Edition with iOS or Android This section describes basic information on installing Cloud Edition on iOS or Android devices as well as a few tips When using Cloud Edition on an iOS or Android client if you open files directly through Dropbox Box or OneDrive the file names and file contents are encrypted and unreadable NOTE Be aware that Windows has more options for sync clients than some other devices For example on some mobile devices you can open and view Dropbox Box and OneDrive files but you cannot upload a change Prerequisite Before you install DDP CE you need the name of your enterprise s Dell Data Protection Server such as server domain com This information is supplied by your Administrator Cloud Edition on an i0S device Install on an iOS device 1 On your device tap App Store and search for Dell Data or Cloud Edition 2 Select and install the Dell Data Protection Cloud Edition app 3 For the Server field at the login screen enter the name of your company s Dell Data Protection Server such as server domain com 4 Select a cloud storage provider Dropbox Box or OneDrive Cloud Edition on an Android device Install on an Android device 1 On your device access Google Play and search for DDP 2 Select and install the DDP Cloud Edition app 3 For the Server field at the login screen enter the name of your com
7. rs de 8 Seb ae Maes were Den OR aL ee 9 Install Cloud Edition 9 Activate Cloud Edition 10 Install a Cloud Sync Client 10 Authenticate Dropbox for Business 11 Syne Folders 2 Vraa a a aa LE de ta Ni Dee ada Rip ane eck dera 11 Dropbox for Business 2 2 4 2 444 4 wu a mn ua a a eee 11 A Dans A RS RI wens 11 OneDrive e oc 4 ee ee ke a rn une 12 Work with Folders and FileS 12 Access a Cloud Storage Provider 13 Dropbox for Business 13 Connect Cloud Edition and Dropbox 13 Use Dropbox for Business Context Menu 13 Use Business and Personal Dropbox Accounts 13 Decrypting Folders in a Personal Account 14 User Guide Understand the Dell Data Protection Cloud Edition System Tray Menu Items 14 Details Screen a a a A 14 Manage Folders Menu 15 Check for Policy Updates 15 4 Using Cloud Edition with iOS or Android 17 Prerequisite sj Le th e dao lo nt Berea at rea teta de a as IAS Bl a
8. then any new folders that other people create in that file share will create an empty folder named New Folder Solution Delete the New Folder directly from the cloud It will be removed from all systems that are sharing that folder Miscellaneous FAOs Question I moved the cloud provider s sync folder to Program Files and now I cannot decrypt the files that are being downloaded to my sync folder from the cloud Answer By design the Program Files folder or other excluded folders are unprotected based on policy DDP CE will not decrypt any files downloaded to this folder or its subfolders Solution Unlink or uninstall the sync client and move the sync folder back to its default location or to an alternate managed location NOTE For a list of managed and unmanaged locations contact your Administrator Question I had some archived xen files and I copied them to my desktop Some of them decrypted but others did not Answer During a sync DDP CE is designed to decrypt directly to the Sync folder or decrypt when downloading through a web browser For files that have been copied from another location use Windows Explorer and move the xen file into the sync client folder to be decrypted In the system tray click the Cloud Edition icon and then select Details Locate the xen file and its key to determine if that provides any information Solution Move the xen files into the Sync folder to have them uploaded into the
9. with a non domain email address Install a Cloud Sync Client NOTE The installation steps will prompt you for the Server Name that this computer will communicate with such as server domain com This information is supplied by your Administrator The best practice is to select and install just one sync client to work with Cloud Edition If applicable use your company s preferred cloud sync client 1 3 Click one of the following to install a sync client e Dropbox if your company allows business and personal accounts this is the personal account see https www dropbox com install Dropbox for Business If your company has Dropbox for Business your Administrator will provide you with a link for downloading and installing it Your enterprise will determine if you can have a business account only or if you can use both business and personal folders If you install Dropbox for Business see Authenticate Dropbox for Business e Box see https www box com platform e OneDrive see https onedrive live com about en us download In the sync client create a shared folder or accept an existing one from another person or group in your company If you are running one of the following you can access a sync client folder from the system tray Dropbox Dropbox for Business Click the Dropbox icon and select Dropbox Folder e Box Right click the Box icon and select Open Box Sync folder OneDrive Click the OneDrive icon
10. Data Protection Cloud Edition protects data in cloud based file sharing systems Windows computers using Dell Data Protection Cloud Edition capture data intended for cloud storage encrypt that data and then upload that data into the cloud for secure storage You can use Dell Data Protection Cloud Edition DDP CE on the following platforms e Windows e iOS e Android Additional Support Should you need additional support beyond this document contact your Administrator User Guide User Guide Requirements Client hardware and software requirements are provided in this chapter NOTE IPv6 is not supported Server Dell Data Protection Cloud Edition DDP CE requires that the client be connected to a Dell Data Protection Server Encryption Client Although not required Dell Data Protection Cloud Edition can be used with Dell Data Protection Encryption v7 2 4 or later Required Components The installer installs these components if not already present on the computer Required Components e Microsoft Visual C 2010 SP1 Redistributable Package x86 and x64 e Microsoft NET Framework 4 0 Client Profile Windows Client Hardware The following table details supported hardware for the Windows client Windows Hardware e Intel Pentium class or AMD processor e 512 MB 2 GB RAM depending on operating system e 15 GB 20 GB free disk space depending on operating system e 10 100 1000 or Wi
11. Dell Data Protection Cloud Edition User Guide O 2014 Dell Inc Registered trademarks and trademarks used in the DDP IE E DDP ST and DDP CE suite of documents Dell and t the Dell logo Dell Precision OptiPlex ControlVault Latitude XPS and KACE are trademarks of Dell Inc Intel Pentium Intel Core Inside Duo Itanium and Xeon are registered trademarks of Intel Corporation in the U S and other countries Adobe Acrobat and Flash are registered trademarks of Adobe Systems Incorporated Authen Tec and Eikon are registered trademarks of Authen Tec AMD is 2 registered trademark of Advanced Micro Devices Inc Microsoft Windows and Windows Server Internet Explorer es DOS Windows Vista MSN ActiveX Active Directory Access ActiveSyne BitLocker BitLocker To Go Excel Hyper Silverlight Outlook PowerPoint OneDrive SOL Server and Visual C are either trademarks or registered trademarks of Microsoft Corporation i in the United States and or other countries VMware is a registered trademark or trademark of VMware Inc in the United States or other countries Box is a registered trademark of Box Dropbox is a service mark of Dropbox Inc Google y Android Google Chrome Gmail YouTube and Google Play are either trademarks or registered tr trademarks of Google Inc in the United States and other countries Apple
12. ails The upper left corner of the Details screen displays the following information Service Status Status of the Cloud Edition Windows Service Values are Stopped StartPending StopPending Running ContinuePending PausePending Paused Run State The device activation state Values are Active Reactivating Suspended Suspending User Mode Internal user a user within this domain address External user a user outside of this domain address Registration Email For Internal users this is the domain email address For External users this is the email under which they registered Server URL DDP Server that communicates with this client Policy Last Modified Date and timestamp of when the policy was last modified and consumed by the client Policy Version Policy version generated by the DDP Server The Files and Folders areas of the Details screen display the following information Name Name of the file or folder Key Key ID assigned to that folder new files use that key for encryption Sync Client The last syne client to sync that folder Dropbox Box or OneDrive FolderOwnership This value indicates who the folder is owned by Value is determined by the Key ID FolderState The folder state is typically d e unless a syne client is working on a folder in which case it would be Enumerating Obfuscation Type A set on each folder indicating what type of xen files will be created in the cloud This is a policy set by
13. ate data will be secure Prerequisites Before deploying Dell Data Protection Cloud Edition it is best if you do not yet have Box Dropbox or OneDrive accounts set up Should you decide to keep an existing Box Dropbox or OneDrive account you should ensure that any files that are to remain unencrypted are deselected before installing Dell Data Protection Cloud Edition Otherwise your personal data might be encrypted See Remove Protected Files Be prepared to restart your computer once DDP CE is installed You must be a local Administrator on this computer to perform the installation DDP CE does not interfere with the behavior of Dropbox Box or OneDrive Therefore Administrators and end users should familiarize themselves with how these applications work prior to deploying Dell Data Protection Cloud Edition See Cloud Storage Provider Help Install Cloud Edition You must be a local Administrator on the computer to install Cloud Edition NOTE If your Administrator already installed Cloud Edition go to Activate Cloud Edition 1 2 3 4 5 o 10 Locate setup exe in the Dell installation media Copy it to the local computer Double click setup exe to launch the installer If you get a Security Warning click Run Select a language and click OK If prompted to install Microsoft Visual C 2010 Redistributable Package or Microsoft NET Framework 4 0 Client Profile click OK At the Welcome screen click Next
14. c in the United States and other countries UNIX is a registered trademark of The Open Group VALIDITY is a trademark of Validity Sensors Inc in the United States and other countries VeriSign and other related marks are the trademarks or registered trademarks of VeriSign Inc or its affiliates or subsidiaries in the U S and other countries and licensed to Symantec Corporation KVM on IP is a registered trademark of Video Products Yahoo is a registered trademark of Yahoo Inc This product uses parts of the 7 Zip program The source code can be found at www 7 zip org Licensing is under the GNU LGPL license unRAR restrictions www 7 zip org license txt 2014 09 Protected by one or more U S Patents including Number 7665125 Number 7437752 and Number 7665118 Information in this document is subject to change without notice Contents T Introductio M AA 5 Overview 5 cra aa aa e atra 5 Additional Support 5 2 REQUIF MENES HS etats 22 2238 2 18er ehe 7 SOME u A a a e ae Bay re DEE ee eta 7 Encryption Client gt 2 2 zes Sr Dar DEN El A BOR EES 7 Required Components 7 Windows Client Hardware 1 Operating Systems 10 arras Pa te sa a 8 Syne Clients 3 sus Soh ot Ss i ee es ee e A oe ed 8 3 USE Tasks an Gk eased Wed Den ren ee ei 9 Prerequisites 3 3 0 3 2 2 2 Sn
15. cloud Then they will be decrypted locally Question I renamed my computer Now I am not getting any policy updates and I am not encrypting into the cloud Answer Currently the Server only recognizes the endpoint against which you originally activated If you change the endpoint name the Server will not recognize the location for sending the policy and DDP CE will not perform as expected User Guide 25 Solution 1 Uninstall DDP CE and then reinstall You must have Administrator rights to uninstall 2 Activate the same user again NOTE Ensure that you stop syncing files to the local computer before you do this or you will run the risk of having valuable data become unprotected in the cloud or possibly deleted Question On suspended Windows devices when I try to upload files into the cloud nothing happens When I close the windows that were already opened an error message states Access Denied Answer The error message is not from DDP CE You can access the files locally but will not get future updates to the files 26 User Guide O XXXXXAO X
16. ed This may take several minutes 8 When the Dropbox icon indicates that remove syncing is complete navigate to Windows Explorer gt Dropbox If any files or folders were not removed manually delete them Box 1 In the system tray right click the Box icon and select Open Box web site 2 In the Box web site right click a file or folder and select Synced gt Unsync 3 In the Disable Sync window click Unsync Folder 4 The system tray icon indicates settings are being applied This may take several minutes 5 When complete navigate to Windows Explorer gt Box If any files or folders were not removed manually delete them User Guide 21 OneDrive J 0 9 FS q N In the system tray right click the OneDrive icon and click Settings Select the Choose Folders tab and then click Choose Folders Then select Choose folders to sync When the list of folders displays clear the check boxes to remove syncing and click OK Click OK The system tray icon indicates settings are being applied This may take several minutes When complete navigate to Windows Explorer gt OneDrive If any files or folders were not removed manually delete them Uninstall Cloud Edition You must be a local Administrator on the computer to uninstall Cloud Edition 1 2 3 4 5 Use the Windows Control Panel to uninstall the program Select Dell Data Protection Cloud Edition and click Change on the top menu Click Next when the Welcome screen displays Se
17. elect only folders or subfolders that you want to sync from your computer Click Update On the Update confirmation dialog click OK On the Dropbox Preferences window click OK A pop up displays in the system tray that folders are being synced To sync folders 1 2 3 4 5 In the system tray right click the Box icon and select Open Box web site In the cloud right click a folder and select Sync Folder to Computer In the Sync folder window click Sync Folder The system tray icon indicates settings are being applied This may take several minutes When complete navigate to Windows Explorer gt Box Sync The synced folders display with a check mark User Guide 11 OneDrive To sync folders 1 In the system tray right click the OneDrive icon and click Settings Select the Choose Folders tab and then click Choose Folders Next select Choose folders to sync A list of folders display Select or clear check boxes to sync those folders Click OK Click OK The system tray icon indicates settings are being applied This may take several minutes J 9 9 FS WwW BD When complete navigate to Windows Explorer gt OneDrive The synced folders display with a check mark Work with Folders and Files You can continue to use Dropbox Box or OneDrive to sync and continue working on files as you normally would Depending on policy settings when files are synced into the cloud they are encrypted Cloud Storage Provider Help
18. for the server name use the name at the top of the Download page User Guide 19 20 User Guide Uninstall Cloud Edition Typically the Administrator uninstalls Cloud Edition NOTE An external user who has been invited to share a folder and has Administrator rights on an external computer may also uninstall Cloud Edition Remove Protected Files All encrypted documents on the device must be removed from the local computer Choose one of the following methods to remove protected files Recommended method Turn off syncing from the sync folders All folders and files will remain in the cloud but will be removed from the local device Delete the files directly from the cloud and allow syncing to occur The cloud service will show there are no files on the device When syncing occurs the local device will remove all data from the shared folder Delete the files directly from the local sync folder The sync client will observe the change and remove all files from the cloud service Dropbox 1 In the system tray select the Dropbox icon and click the Settings icon 2 In Preferences click the Account tab and then Selective Sync 3 Deselect folders to remove syncing 4 Click Update 5 At the confirmation dialog click OK The folders will be removed from Dropbox on the computer but are still available on the web and other devices 6 At the Dropbox Preferences window click OK The system tray icon indicates settings are being appli
19. lect Remove and click Next A warning displays to confirm if you want to uninstall Dell Data Protection Cloud Edition If so click Next NOTE If you still have protected files on the system a dialog displays prompting you to remove protected files You must either stop synchronization of those folders or delete the files before continuing See Remove Protected Files When you finish return to the InstallShield Wizard and click OK Click Remove to remove Dell Data Protection Cloud Edition A status window displays the progress If you get an error dialog from the sync client click Continue Click Finish when the Completed screen displays Click Yes to restart Uninstallation of Dell Data Protection Cloud Edition is complete Remove Protected Files While uninstalling if a dialog states that you have protected files you must remove them 1 2 3 4 In the system tray click the Cloud Edition icon and select Details In the Files column note any files that prevent uninstalling In Windows Explorer cut each file from the sync folder and paste it to a temporary location Return to step 6 and continue to uninstall User Guide Frequently Asked Questions Folder Management FAQs NOTE To use the Manage Folders option you may need to request permission from your Administrator Question I have a folder with files that I have shared with another user In the system tray I used the Cloud Edition gt Manage Folder
20. loads using the browser Box In the system tray right click the Box icon and select Open Box web site OneDrive In the system tray right click the OneDrive icon and select Go to OneDrive com Dropbox for Business Dropbox for Business has specific requirements See Sync Clients Connect Cloud Edition and Dropbox If your company uses Dropbox for Business you must allow Cloud Edition to stay connected To connect 1 In the system tray click the Cloud Edition icon and then select Dropbox gt Connect 2 At the Dropbox Authentication window read the information and then click Next 3 If you have linked your Dropbox business and personal accounts you will be prompted to select one now You must select your business account At the prompt to allow Cloud Edition to access your Dropbox files and folders click Allow Click Finish Use Dropbox for Business Context Menu In Windows Explorer when Cloud Edition is installed Dropbox for Business has an additional context menu NOTE You must connect Cloud Edition to Dropbox To access the context menu in Windows Explorer open a Dropbox folder and right click a file The cloud icon has these options Share Secure Dropbox link e View on Dropbox com e View previous versions Use Business and Personal Dropbox Accounts If your company has Dropbox for Business and also allows you to link a personal Dropbox account with your business account be sure to understand the policies set by your ad
21. ministrator for those accounts For example a company can set the following policies e Both business and personal files are encrypted or e Only business files and folders are encrypted Personal files remain unencrypted For security your enterprise may have an auditing policy File names in the personal folder are logged and sent to the Dell Data Protection Server If you use business and personal Dropbox accounts do not store business files in your personal Dropbox folder User Guide 13 Decrypting Folders in a Personal Account If a personal folder is accidentally encrypted the Administrator can grant temporary access to allow you to manage encryption of your folders Deselect folders that should be unencrypted Also you can remove folders from syncing by unlinking the account or unsyncing personal folders that should remain unencrypted Understand the Cloud Edition System Tray Menu Items Details Screen The Cloud Edition Details screen provides helpful information for example e For technical support you can provide status or version information e To see an unobfuscated filename that is associated with a xen file select Files gt File State e To search for a filename select Copy at the bottom right and paste the contents into a Word file To see who owns a folder select Folders and scroll to the FOLDER OWNERSHIP column To access the Details screen Click the Cloud Edition system tray icon and then click Det
22. o da o NR A whet fa 17 Cloud Edition on an iOS device 17 Install on an iOS device a a a a O e alae a a a at aA a a AD 17 Cloud Edition on an Android device 17 Install on an Android device 17 5 Share Files With External Users 19 End User Tasks enom us RA A de aa a 19 External User Tasks gt io 7 540 e de e rs di a de ART D teas an da E 19 Register Cloud Edition ic a Dre lee 19 Download Cloud Edition 19 6 Uninstall Cloud Edition 21 Remove Protected Files ee 21 Dropbox 2 2 2 aoe en a eae re a ae 21 BOX ee A A A Nels Brenn II AA 21 OneDrives e toda e eh oe tet AY Ee e Be do hoe er o a Ag De ne 22 Uninstall Cloud Edition 22 7 Frequently Asked Questions 23 Folder Management FAQs 23 Dropbox FACS 2 2 5 2023 a es vont aaa 28 be Da wee es 24 Box Syne Client FAQS 2 305 5 2 ic Du LA UE Ron wee St het i a a Ehe 24 Miscellaneous FAQs 8222 222 2 2 2 2 a ee 2 in De Qe BG a Bun as 25 User Guide Introduction The Dell Data Protection Cloud Edition User Guide provides the information needed to install and use Dell Data Cloud Edition DDP CE Protection Overview Dell
23. pany s Dell Data Protection Server such as server domain com 4 Enter your user name and password and click Login 5 Select a cloud storage provider Dropbox Box or OneDrive User Guide 17 18 User Guide Share Files With External Users An external user is one with a non domain email address If an internal user wants to work on or share files protected by Cloud Edition with an external user this must be coordinated between the internal user and the Administrator End User Tasks Before you share files with an external user check with your Administrator You may need to submit a request to allow an external user to register with Cloud Edition In the cloud storage provider invite an external user to share a file or folder External User Tasks The external user must have Administrator rights on their computer in order to install Dell Data Protection Cloud Edition DDP CE Register Cloud Edition The external user must do the following 1 When you receive a registration email click the link 2 At the Registration web page enter your email address and password Confirm your password and click Register 3 A confirmation email will be sent to you Follow the link in the email 4 Log in using the same email address and password you used to register Registration is complete A Cloud Edition download page opens Download Cloud Edition 1 Select Windows or a device on which to install Cloud Edition 2 When prompted
24. pted files Answer DDP CE is not designed to actively search for folders in the cloud With unencrypted folders DDP CE can sync through the sync client because it is controlling that environment Files going through the web browser are required to be protected Solution Add files to the sync folder User Guide 23 Question I recently uninstalled my cloud based file sharing system Dropbox Box or OneDrive from my computer but when I opened the Manage Folders utility Dropbox was still listed as an option Answer DDP CE does not monitor installation or uninstallation of third party software Those options are still listed because by design when these clients are uninstalled they do not remove your existing files Those files are still being protected by DDP CE even though that sync client is no longer there Solution To remove the old sync client option from the Manage Folders utility delete the folder that houses those protected files The best practice is to move any wanted folders files out of the default Sync folder prior to deleting it After you remove it that file or folder is no longer listed in the Folder Management utility Dropbox FAOs Question My Dropbox account has many conflicted files When I delete them from the cloud they keep being created Answer Sometimes when a folder has already been shared and then multiple Cloud Edition accounts are activated at the same time these files are seen as being c
25. reated at the same time In an effort to preserve the original Dropbox will create multiple files of the same name and type and place them into the cloud Therefore Cloud Edition will allow all the files to be created without interfering Solution 1 Everyone who is sharing that file must collaborate on deselecting that folder for sync from the Dropbox application See Dropbox for Business 2 After all the files and the folder have been removed from each local machine one person must access the cloud and delete the duplicate files Then each person can use the selective sync to re add the folder to be synced Box Sync Client FAQs Question Tam using the Box sync client I created a new folder locally and added some files The sync client appears to be working but nothing has been created in the cloud Answer The Box sync client may require some time to collect information about new folders and files The process can take several minutes compared to other sync clients Be sure to wait for several minutes for the sync client to complete before creating new folders and files 24 User Guide Question I am using the Box sync client I ran out of room on my primary partition so 1 moved it to another drive Now the My Box Files folder has one or more folders created and named New Folder Answer Currently when files are being synced between two machines to the same file share if one person moves that folder to another location
26. s utility to unprotect that folder s contents Recently my files have become encrypted in the cloud again That folder no longer displays in the Manage Folders utility so I can no longer get those files to become unprotected in the cloud Answer An encryption key ID is associated with a folder based on the first user who adds a file to that folder If one user creates a folder and does not add any files their key is not associated with that folder The user whose encryption key ID has been set on the folder is the only one who can view the folder in the Manage Folders utility If the user who sees the folder deselects the folder in the Manage Folders utility and they share that folder with another DDP CE user the second user s DDP CE will re encrypt the contents Solution 1 Create a new folder 2 Move all the files to be protected to the new folder 3 In the system tray use the Cloud Edition gt Manage Folders utility again to decrypt those files NOTE If you unprotect the contents of a folder that are shared with other users who have DDPICE the other user s DDP CE will enforce the policy to encrypt them You can use the Manage Folders utility to unprotect files that are unshared with other DDP CE users The best practice is to unprotect only unshared folders Question Lam syncing to a decrypted folder that I had deselected using the Manage Folders utility However when I try to upload it through the web browser I can only upload encry
27. your Administrator If your Administrator selects Extension only the actual filename with the xen extension will be displayed If your Administrator selects Guid a scrambled filename with the xen extension will display This setting takes effect on new folders only To view log files from the bottom left corner of the Details screen click View Log NOTE Log files can be also be found at C ProgramData Dell Dell Data Protection Cloud Edition 14 User Guide Manage Folders Menu Based on policy your Administrator grants access to this screen This feature is allowed or denied by policy and enables the management of encryption on a folder by folder basis within the sync client folders To access the Manage Folders screen click the Dell Data Protection Cloud Edition system tray icon and select Manage Folders If this feature is not enabled by policy Manage Folders does not display in the menu Additionally when the policy is enabled the menu item does not display until you have created a folder added files and those files are encrypted up to the cloud A hierarchical view of cloud synchronized folders on the computer displays for each sync client All folders are selected by default although you can deselect folders you do not wish to encrypt Check for Policy Updates If your Administrator modifies a policy and notifies you of a policy update go to the Windows system tray click the Dell Data Protection Cloud Edition
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