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1. DDP Enterprise Server VE installation tasks are complete Install VE Remote Management Console 1 oo NI OO di FS amp W MN Copy the Server Remote Console Installer package from the Dell Data Protection installation media to the local computer that will access the DDP Enterprise Server VE Double click setup exe to launch the installer Select the language for the installation and click OK Read and accept the Dell End User License Agreement and click Next Confirm or Change the installation folder and click Next Enter the hostname or IP address of the DDP Enterprise Server VE and click Next To begin the installation click Install When the installation is complete click Finish When finished log in to the VE Remote Management Console using the default credentials superadmin changeit Install and Configure Proxy Mode Proxy Mode provides a front end DMZ Mode option for use with DDP Enterprise Server VE If you want to install Proxy Mode follow these instructions To perform this installation you will need the fully qualified hostname of the DMZ server 1 2 Copy the Proxy Mode Installer package from the Dell Data Protection installation media to the DMZ server Double click setup exe to launch the installer 3 Select the language for the installation and click OK 14 VE Quick Start Guide and Installation Guide Read and accept the Dell End User License Agreement and click Next Enter the fully qua
2. To enable daily weekly or monthly rotation use the Spacebar to enter an X in the appropriate field For weekly or monthly rotation enter the appropriate day of the week or month as a numeral 2 Enter a time for rotation in the Logrotate Time field 3 Select OK Backup and Restore Backups can be configured or performed at any time and are not required to begin using DDP Enterprise Server VE Backups can be stored to an external secure FTP server recommended or to the DDP Enterprise Server VE If stored on the VE Server when the disk is at 90 percent capacity the oldest backups will be automatically deleted as new backups are stored NOTE To preserve disk partition space and prevent automatic deletion of backups remove unnecessary backups from DDP Enterprise Server VE Backups are run daily by default Dell recommends storing backups to an external secure FTP server at a frequency that meets requirements of the organization for backups and appropriate use of storage space To configure a backup schedule from the Advanced Configuration menu select Backup and Restore gt Configuration and follow these steps 1 To enable daily weekly or monthly backups use the Spacebar to enter an X in the appropriate field For weekly or monthly backups enter the appropriate day of the week or month as a numeral where Monday 1 To disable backups use the Spacebar to enter an X in the No backups field and select OK 2 Enter a time f
3. RAM 2 GB minimum dedicated RAM 4 GB dedicated RAM recommended Free Disk Space 1 5 GB free disk space plus virtual paging space Network Card 10 100 1000 network interface card Miscellaneous TCP IP installed and activated 12 VE Quick Start Guide and Installation Guide Software The following table details the software requirements for the Proxy Mode server NOTE Always disable UAC when using Windows Server 2008 After disabling UAC the server must be rebooted for this change to take effect Registry location for Windows Servers HKLM SOFTWARE Dell Operating System e Windows Server 2003 SP2 32 bit or 64 bit Standard Edition Enterprise Edition Windows Server 2003 R2 and R2 SP2 32 bit or 64 bit Standard Edition Enterprise Edition e Windows Server 2008 R2 SPO SP1 64 bit Standard Edition Enterprise Edition e Windows Server 2008 SP2 32 bit or 64 bit Standard Edition Enterprise Edition Install DDP Enterprise Server VE Before you begin ensure that all system and virtual environment Requirements are met 1 u 0 or FS W N Locate the Dell Data Protection files in the installation media and double click to import into VMWare DDP Enterprise Server VE v8 x x Build x ova Power on DDP Enterprise Server VE Select the language for the license agreement and select Display EULA Read the agreement and select Accept EULA If
4. e Have the hostname or IP address of the DDP Enterprise Server VE available e Microsoft Message Queuing MSMQ must already be installed configured on the server hosting the Exchange environment If not install MSMQ 4 0 on Windows Server 2008 or Windows Server 2008 R2 on the server hosting the Exchange environment http msdn microsoft com en us library aa967729 aspx VE Quick Start Guide and Installation Guide 23 During the Deployment Process If you intend to use Exchange ActiveSync to manage mobile devices through Dell Data Protection Mobile Edition your Exchange Server environment must be configured Install EAS Device Manager 1 u 0 cdi Aa O In the Dell Data Protection Mobile Edition installation media navigate to the EAS Management folder In the EAS Device Manager folder copy setup exe to your Exchange Client Access Server s Double click setup exe to begin the installation If your environment includes more than one Exchange Client Access Server run this installer on each one Select the language for installation then click OK Click Next when the We come screen displays Read the license agreement agree to the terms and click Next Click Next to install EAS Device Manager in the default location of C Inetpub wwwroot Dell EAS Device Managen Click Install at the Ready to Begin Installation screen A status window displays the installation progress If desired check the box to show the Windows Insta
5. e VMWare ESXi 5 5 64 bit x86 CPU required Host computer computer with at least two cores 8 GB RAM minimum recommended An Operating System is not required See http www vmware com resources compatibility search php for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 8 GB minimum RAM for dedicated image resource See http pubs vmware com vsphere 55 index jsp for more information VE Remote Management Console Prerequisites The following table details the software that must be in place before installing VE Remote Management Console Prerequisites e Windows Installer 3 1 or later Windows Installer 3 1 or later must be installed on the server where the installation is taking place Microsoft NET Framework Version 4 0 Microsoft has published security updates for NET Framework Version 4 10 VE Quick Start Guide and Installation Guide Hardware The following table details the minimum hardware requirements for VE Remote Management Console Processor 2 GHz Core 2 Duo or better RAM 2 GB depending on configuration Free Disk Space 250 MB free disk space plus virtual paging space Network Card 10 100 1000 network interface card Miscellaneous TCP IP installed and activated Software The following table details the software requirements for the VE Remote Management Console NOTE
6. At the confirmation prompt select Yes NOTE Server state changes may require up to two minutes to complete Reboot VE Perform this task only if needed 1 From the Basic Configuration menu select Reboot Appliance 2 At the confirmation prompt select Yes 3 After restart log in to DDP Enterprise Server VE VE Quick Start Guide and Installation Guide 17 Shut down VE Perform this task only if needed 1 From the Basic Configuration menu scroll down and select Shutdown Appliance 2 At the confirmation prompt select Yes 3 After restart log in to DDP Enterprise Server VE VE Terminal Advanced Configuration Tasks Advanced configuration tasks are accessed from the Main Menu Set or Change the Database Password This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Advanced Configuration menu select Database Password 2 Entera password to access the database and select OK NOTE Dell recommends that you back up passwords after installation is completed Configure SMTP Settings To receive DDP Enterprise Server VE email notifications or to use Dell Data Protection Cloud Edition follow the steps in this section to configure SMTP settings DDP Enterprise Server VE email notifications inform recipients of DDP Enterprise Server VE server status error states password updates av
7. Click the Details icon of the specified user On the top menu select the Admin tab Select the administrative roles to add to this user Click Save Log in with Dell Administrator Role 1 2 Log out of the VE Remote Management Console Log in to the VE Remote Management Console with Domain user credentials Click in the upper right corner of the VE Remote Management Console to launch the Administrator Help The Get Started page displays Follow the instructions to add a domain Baseline polices have been set for your organization but may need to be modified depending on your specific needs as follows licensing and entitlements guide all activations Windows computers with Hardware Crypto Accelerators will be encrypted Windows computers will be encrypted Computers with self encrypting drives will be encrypted External media will not be encrypted Devices connected to ports will not be encrypted BitLocker management is not enabled Cloud Edition is not enabled Mobile Edition is not enabled See the Administrator Help topic Manage Policies to learn how to work with policies 26 VE Quick Start Guide and Installation Guide O XXXXXA0 X
8. Enterprise Server VE for backup and restore tasks The VE FTP server can also be used to store or upload updates to DDP Enterprise Server VE 1 From the Basic Configuration menu select File Transfer FTP Users 2 Inthe Configure FTP Users screen to enable an FTP User press the Spacebar to enter an X in the Status field for the user To disable an FTP User press the Spacebar to remove the X in the Status field for the user 3 Enter a user name and password for the SFTP User Passwords must include the following Atleast 8 characters Atleast 1 uppercase letter Atleast 1 digit 4 When you are finished entering SFTP users select OK Enable SSH This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made You can enable SSH for the Support Administrator login DDP Enterprise Server VE shell access and the VE Terminal command line interface 1 From the Basic Configuration menu select SSH Settings 2 Highlight the component for which you want to enable SSH press the Spacebar to enter an X in its field and select OK Start or Stop VE Servers Perform this task only if needed It is a best practice to restart the services any time a settings change is made 1 To simultaneously start or stop all VE Servers from the Basic Configuration menu select either Start Application or Stop Application 2
9. access to download the VE Remote Management Console installer ServerRemoteConsoleInstaller 8 x x from the VE Server c Download the ServerRemoteConsoleInstaller 8 x x zipped archive to the computer where the VE Remote Management Console will be installed and extract the archived files d To install the VE Remote Management Console run the appropriate setup exe x64 or x86 for the OS installed on that computer Change User Passwords This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made You can change passwords for these users ddpuser DDP Enterprise Server VE Terminal Administrator ddpsupport Dell Pro Support Administrator ddpconsole DDP Enterprise Server VE shell access 1 From the Basic Configuration menu select Change User Passwords 16 VE Quick Start Guide and Installation Guide 2 In the Change User Passwords screen select user password to change and select Enter 3 In the Set Password screen enter the current password enter the new password re enter the new password and select OK Set up File Transfer FTP Users This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made You can give up to three users access to the secure FTP server of the DDP
10. an update is available select Accept At the default password change prompt select Yes In the Set ddpuser Password screen enter the current default password ddpuser then enter a unique password re enter the unique password and select OK In the Configure Hostname dialog use the Backspace key to remove the default hostname Enter a unique hostname and select OK VE Quick Start Guide and Installation Guide 13 9 10 11 12 13 14 15 16 17 In the Configure Network Settings dialog choose either option below then select OK Default Use DHCP Recommended In the Use DHCP field press the Spacebar to remove the X and manually enter these addresses as applicable Static IP Network Mask Default Gateway DNS Server 1 DNS Server 2 DNS Server 3 NOTE When using a static IP you must also create a host entry in the DNS server In the 77me Zone screen use the arrow keys to highlight your time zone and select Enter At the time zone confirmation prompt select OK When the message displays to indicate that initial configuration is completed select OK Set or Change the Database Password as explained on page 18 Configure SMTP Settings as explained on page 18 Import an Existing Certificate or Enroll a New Server Certificate as explained on page 19 Update DDP Enterprise Server VE as explained on page 16 Install an FTP client that supports SFTP on port 22 and Set up File Transfer FTP Users as explained on page 17
11. email address to which your CSR will be sent 5 Follow your organizational process for acquiring an SSL server certificate from a Certificate Authority Send the contents of the CSR file for signing 6 When you receive the signed certificate export the certificate as a p7b file and download the full chain of trust in der format Make backup copies of the certificate and chain of trust Upload the certificate file and its full chain of trust to the FTP Server of the DDP Enterprise Server VE 9 From the Advanced Configuration menu select Server Certificates 10 Select New Server Certificate 11 Select Complete Certificate Enrollment 12 Select the certificate file to be installed on DDP Enterprise Server VE 13 Enter the Certificate Password set when the Certificate Request was created To enable trust validation on Windows based DDP E encryption clients see Enable Manager Trust Chain Check VE Quick Start Guide and Installation Guide 19 Configure Log Rotation This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made Daily log rotation is enabled by default To change the default log rotation from the Advanced Configuration menu select Logrotate Configuration To disable log rotation use the Spacebar to enter an X in the No rotation field and select OK To enable log rotation follow these steps 1
12. occurs you will receive an email notification Based on the information in the email notification follow these steps 1 Check applicable log files 2 Restart services as needed It is a best practice to restart the services any time a settings change is made 3 Generate a System Snapshot Log 4 Contact Dell Pro Support For more information see Customer Support Post Installation Configuration Tasks After installation some components of your environment may need to be configured based on the Dell Data Protection solution used by your organization Configure VE for Dell Data Protection Cloud Edition To configure VE to support Dell Data Protection Cloud Edition in the VE Remote Management Console set the Cloud Storage Protection Enabled protection policy to True Install and Configure EAS Management for Dell Data Protection Mobile Edition To use Dell Data Protection Mobile Edition you must install and configure EAS Management If you do not intend to use Dell Data Protection Mobile Edition skip this section Prerequisites The logon account for the EAS Mailbox Manager Service must be an account with permissions to create modify Exchange ActiveSync policy assign policies to user mailboxes and query information about ActiveSync devices e The EAS Configuration Utility must be run with Administrator permissions to modify files and restart Services e Network connection to the DDP Enterprise Server VE is required
13. validation set the following registry setting on the client computer HKLM System CurrentControlSet Services CredMgmtAgent Parameters DisableSSLCertTrust DWORD 32 bit Value 1 Disabling trust validation lessens security but allows you to use a self signed certificate for pilots POCs etc For a production environment Dell recommends public CA signed or domain signed certificates VE Remote Management Console Administrator Tasks Assign Dell Administrator Role 1 In the left pane click Protect amp Manage gt Domains 2 Click the Members icon of the Domain you want to add a user to 3 Click Add Users VE Quick Start Guide and Installation Guide 25 oo N S 10 Enter a filter to search the User Name by Common Name Universal Principal Name or sAMAccountName The wild card character is A Common Name Universal Principal Name and sAMAccountName must be defined in the enterprise directory server for every user If a user is a member of a Domain or Group but does not appear in the Domain or Group Members list in the Dell Remote Management Console ensure that all three names are properly defined for the user in the enterprise directory server The query will automatically search by common name then UPN and then sAMAccount name until a match is found Select users from the Directory User List to add to the Domain Use lt Shift gt lt click gt or lt Ctrl gt lt click gt to select multiple users Click Add Selected
14. Always disable UAC when using Windows Server 2008 After disabling UAC the server must be rebooted for this change to take effect Registry location for Windows Servers HKLM SOFTWARE Dell Operating System e Windows Server 2003 SP2 32 bit or 64 bit Standard Edition Enterprise Edition e Windows Server 2003 R2 and R2 SP2 32 bit or 64 bit Standard Edition Enterprise Edition e Windows Server 2008 R2 SPO SP1 64 bit Standard Edition Enterprise Edition e Windows Server 2008 SP2 32 bit or 64 bit Standard Edition Enterprise Edition e Microsoft Windows 7 SP0 SP1 Enterprise Professional Ultimate VE Quick Start Guide and Installation Guide 11 Proxy Mode Prerequisites The following table details the software that must be in place before installing Proxy Mode Prerequisites Windows Installer 3 1 or later Windows Installer 3 1 or later must be installed on the server where the installation is taking place Microsoft Visual C 2010 Redistributable Package If not installed the installer will install it for you e Microsoft NET Framework Version 3 5 SP1 e Microsoft NET Framework Version 4 0 Microsoft has published security updates for NET Framework Version 4 Microsoft Windows Identity Foundation Hardware The following table details the minimum hardware requirements for Proxy Mode Processor 2 GHz Core 2 Duo or better
15. DDP Enterprise Server Virtual Edition Quick Start Guide and Installation Guide 2014 Dell Inc Registered trademarks and trademarks used in the DDP E E DDP ST and DDP CE suite of documents Dell and the Dell logo Dell Precision OptiPlex ControlVault Latitude XPS and KACE are trademarks of Dell Inc Intel Pentium Intel Core Inside Duo Itanium and Xeon are registered trademarks of Intel Corporation i n the U S and other countries Adobe Acrobat and Flash are registered trademarks of Adobe Systems Incorporated Authen Tec and Eikon are registered trademarks of Authen Tec AMD is 2 registered trademark of Advanced Micro Devices Inc Microsoft Windows and Windows Server Internet Explorer y DOS Windows Vista MSN ActiveX Active Directory Access ActiveSync BitLodes BitLocker To Go Excel Hyper Silverlight Outlook PowerPoint OneDrive SOL Server and Visual C are either trademarks or registered trademarks of Microsoft Corporation i in the United States and or other countries VMware is a registered trademark or trademark of VMware Inc in the United States or other countries Box is a registered trademark of Box Dropbox is a service mark of Dropbox Inc Google Android Google Chrome Gmail YouTube and Google Play are either trademarks or registered tr trademarks of Google Inc in the Uni
16. ailability of DDP Enterprise Server VE updates and client license issues It is a best practice to restart the services any time a settings change is made To configure SMTP settings follow these steps 1 From the Advanced Configuration menu select Email Notifications 2 Inthe Set up Email Notifications screen to enable email alerts press the Spacebar to enter an X in the Enable Email Alerts field Enter the SMTP Server fully qualified domain name Enter the SMTP Port In the From User field enter the email account ID that will send email notifications In the Enter User field enter an email account ID for access to change configured email notifications In the Password field enter a password for access to change configured email notifications on on a Ww In the Email list fields for VE Status Password Updates and Updates Availability enter lists of recipients for each notification type Follow these conventions when listing recipients Email address format is recipient dell com Recipients are separated with commas or semicolons 9 Select OK 18 VE Quick Start Guide and Installation Guide Import an Existing Certificate or Enroll a New Server Certificate Certificates must be in place before you can activate users against DDP Enterprise Server VE You can import an existing certificate or create a certificate request through the DDP Enterprise Server VE It is a best practice to restart the services any ti
17. e Server Virtual Edition can be found at the top of the VE Terminal Main Menu e Operating system version for the server workstation where the relevant components are running e A detailed description of the issue you are experiencing e Information about how we can reach you VE Quick Start Guide and Installation Guide 9 Requirements DDP Enterprise Server VE Prerequisites Hardware The recommended disk space for DDP Enterprise Server VE is 80 GB Virtualized Environment DDP Enterprise Server VE v8 5 has been validated with the following virtualized environments Virtualized Environments e VMWare Workstation 9 64 bit CPU required 4 GB RAM recommended See http www vmware com resources compatibility search php deviceCategory software amp testConfig 17 for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 4 GB minimum RAM for dedicated image resource See http pubs vmware com workstation 9 index jsp for more information e VMWare Workstation 10 64 bit CPU required 4 GB RAM recommended See http www vmware com resources compatibility search php deviceCategory software amp testConfig 17 for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 4 GB minimum RAM for dedicated image resource See http pubs vmware com workstation 10 index jsp for more information
18. ell Data Protection files are stored and double click to import into VMWare DDP Enterprise Server VE v8 x x Build x ova 2 Power on DDP Enterprise Server VE 3 Follow the on screen instructions Configuration Before you activate users you must complete the following Configuration tasks at the DDP Enterprise Server VE Terminal Set or Change the Database Password on page 18 e Configure SMTP Settings on page 18 Import an Existing Certificate or Enroll a New Server Certificate on page 19 Update DDP Enterprise Server VE on page 16 e Install an FTP client that supports SFTP on port 22 and Set up File Transfer FTP Users on page 17 NOTE If your Enterprise Edition clients will be entitled from the factory or you purchase licenses from the factory set the GPO on the domain controller to enable entitlements this may not be the same server running Enterprise Edition Ensure that outbound port 443 is available to communicate with the Server If port 443 is blocked for any reason the entitlement functionality will not work Install VE Remote Management Console 1 Copy the Server Remote Console Installer package from the Dell Data Protection installation media to the local computer that will access the DDP Enterprise Server VE 2 Double click setup exe to launch the installer 3 Follow the on screen instructions 4 When finished log in to the VE Remote Management Console using the default credentials superadmin change
19. equired opt dell vsttpd files certificates strongly recommended opt dell vsftpd files support optional When the sudo process is complete type exit and press Enter until the login prompt displays Enable Database Remote Access This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made NOTE Dell recommends that you enable database remote access only if necessary 1 From the Advanced Configuration menu select Database Remote Access 2 Use the Spacebar to enter an X in the Enable Database Remote Access field and select OK Enable DMZ Server Support This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Advanced Configuration menu select Enable DMZ Server Support 2 Use the Spacebar to enter an X in the Enable DMZ Server Support field and select OK NOTE To use Proxy Mode DMZ Mode you must Install and Configure Proxy Mode DDP Enterprise Server VE Administrator Tasks Set or Change DDP Enterprise Server VE Terminal Language It is a best practice to restart the services any time a settings change is made 1 In the Main Menu select Set Language 2 Use the arrow keys to select the preferred language Check Server Status To check the status of DDP Enterprise Serv
20. er VE Services in the Main Menu select Server Status The following table describes each Service and its function Name Description Dell Message Broker Enterprise Server Bus Dell Identity Server Handles domain authentication requests Dell Compatibility Server A Service for managing the enterprise architecture VE Quick Start Guide and Installation Guide 21 Description Dell Console Web Services Supports DDP Enterprise Server VE communication with the Dell Compatibility Server Dell Security Server Provides the mechanism for controlling commands and communication with Active Directory Used to communicate with the Dell Policy Proxy Dell Compliance Reporter Provides an extensive view of the environment for auditing and compliance reporting Dell Core Server A Service for managing the enterprise architecture Dell Inventory Server Processes the inventory queue Dell Forensic Server Provides web services for Forensic API Dell Policy Proxy Provides a network based communication path to deliver security policy updates and inventory updates DDP Enterprise Server VE monitors and restarts its services if necessary NOTE If the databasecustomizer process fails servers move to the Execution Failed state To check the Databasecustomizer log in the Main Menu select View Logs View Logs To check the following logs in the Main Menu select View Logs S
21. ess experienced users to install and configure DDP Enterprise Server VE As a general rule Dell recommends installing the DDP Enterprise Server VE first followed by installation of clients For information on how to update an existing DDP Enterprise Server VE see Update DDP Enterprise Server VE on page 16 About DDP Enterprise Server VE The DDP Enterprise Server VE is the security administration piece of Dell s solution The VE Remote Management Console allows administrators to monitor the state of endpoints policy enforcement and protection across the enterprise Proxy Mode provides a front end DMZ Mode option for use with DDP Enterprise Server VE DDP Enterprise Server VE has the following features e Centralized management of up to 3 500 devices Role based security policy creation and management e Administrator assisted device recovery Separation of administrative duties e Automatic distribution of security policies e Trusted paths for communication between components e Unique encryption key generation and automatic secure key escrow e Centralized compliance auditing and reporting e Auto generation of self signed certificates Customer Support When contacting Dell Pro Support have the following information available The version number and build date of the VE Remote Management Console can be found in the About link in the VE Remote Management Console e The version and build numbers of DDP Enterpris
22. it If your organization has external facing devices see Install and Configure Proxy Mode on page 14 Administrative Tasks If you have not launched the VE Remote Management Console do so now The default credentials are superadmin changeit Dell recommends that you assign administrator roles as soon as it is convenient To complete this task now see Assign Dell Administrator Role on page 25 Click in the upper right corner of the VE Remote Management Console to launch the Administrator Help The Get Started page displays Follow the instructions to add a domain Baseline polices have been set for your organization but may need to be modified depending on your specific needs as follows licensing and entitlements guide all activations Windows computers with Hardware Crypto Accelerators will be encrypted Windows computers will be encrypted Computers with self encrypting drives will be encrypted External media will not be encrypted Devices connected to ports will not be encrypted 6 VE Quick Start Guide and Installation Guide BitLocker management is not enabled Cloud Edition is not enabled Mobile Edition is not enabled See the Administrator Help topic Manage Policies to learn how to work with policies Quick Start tasks are complete VE Quick Start Guide and Installation Guide VE Quick Start Guide and Installation Guide Installation Guide This Installation Guide is for l
23. lation Guide Open the Command line Interface 0 00 22 Generate a System Snapshot Log Li 23 DDP Enterprise Server VE Maintenance Li 23 DDP Enterprise Server VE Troubleshooting 2 0 23 Post Installation Configuration Tasks 1 ee ee 23 Configure VE for Dell Data Protection Cloud Edition 23 Install and Configure EAS Management for Dell Data Protection Mobile Edition 23 Enable Manager Trust Chain Check i 25 VE Remote Management Console Administrator Tasks o eee 25 Assign Dell Administrator Role o o 25 Log in with Dell Administrator Role o o o e 26 VE Quick Start Guide and Installation Guide Quick Start Guide This Quick Start Guide is for more experienced users to get DDP Enterprise Server VE up and running fast As a general tule Dell recommends installing the DDP Enterprise Server VE first followed by installation of clients For more detailed instructions see the Installation Guide on page 9 For information on how to update an existing DDP Enterprise Server VE see Update DDP Enterprise Server VE on page 16 DDP Enterprise Server VE Prerequisites A complete list of Requirements can be found on page 10 Hardware The recommended disk space for DDP Enterprise Server VE is 80 GB Virtualized Environment DDP Enterprise Server VE v8 5 has been validated with the following virtualized environments Virtualized E
24. lified domain name of the proxy server 6 Select either to import an existing certificate or create and import a self signed certificate and click Next Import an existing certificate Provide the path to the certificate and password Create a self signed certificate and import it to key store Provide the fully qualified domain name of the proxy server and information about your organization 7 To begin installation click Install 8 When installation is complete click Finish 9 When finished select All Programs gt Dell gt Enterprise Edition gt Policy Proxy gt Start Dell Policy Proxy Service NOTE To use Proxy Mode you must also Set DMZ Hostname and Enable DMZ Server Support VE Terminal Basic Configuration Tasks Basic configuration tasks are accessed from the Main Menu Change Hostname This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Basic Configuration menu select Hostname 2 Use the Backspace key to remove the existing DDP Enterprise Server VE hostname then replace it with a new hostname and select OK Change Network Settings This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Basic Configuration menu select Netwo
25. ll VE Remote Management Console o 14 Install and Configure Proxy Mode a 14 VE Terminal Basic Configuration Tasks o o e 15 Change Hostmames ci io A A re 15 Change Network Settings o o 15 SetDMZHosthaMe mt do at ty eRe id E ala dia asd 15 Change Time Zone sss iii i al RA a A eS 16 Update DDP Enterprise Server VE 2 2 2 o e 16 Change User Passwords oona 16 Set up File Transfer FTP Users LL 17 Enable SS ha a sora RIA I RAIL A 17 Start or Stop VE SerVersi 1834 rise o A a heb ed ape de Peas Se Sed 17 Reboot VEN citas a Si ad aoe oe te ii Aaa dee ge 17 Shut down VE cios Dir ica ee ea ay Hew wae oe a A 18 VE Terminal Advanced Configuration Tasks naaa aaa o 18 Set or Change the Database Password LL 18 Configure SMTP Settings LL 18 Import an Existing Certificate or Enroll a New Server Certificate 19 Configure Log Rotation iii dear ta E 20 Backup and Restore ooo 64 oe eea E ae ev ee 20 Enable Database Remote Access 2 000 e 21 Enable DMZ Server Support LL 21 DDP Enterprise Server VE Administrator Tasks 000000 pee ene 21 Set or Change DDP Enterprise Server VE Terminal Language 004 21 Check Server Status 4 os a4 x bse lea dale ee els Ae AOS eae whee wake 21 VIEW Log So nane SP oe wk a ld ee ad 22 VE Quick Start Guide and Instal
26. ller log and click Finish Install EAS Mailbox Manager 1 u O ol saw 9 In the Dell Data Protection Mobile Edition installation media navigate to the EAS Management folder In the EAS Mailbox Manager folder copy setup exe to your Exchange Mailbox Server s Double click setup exe to begin the installation If your environment includes more than one Exchange Mailbox Server run this installer on each one Select the language for installation then click OK Click Next when the Welcome screen displays Read the license agreement agree to the terms and click Next Click Next to install EAS Mailbox Manager in the default location of C Program Files Dell EAS Mailbox Managen At the Logon Information screen enter the credentials of the user account that will log on to use this Service User Name DOMAIN Username Password password associated with this user name Click Next Click Install at the Ready to Begin Installation screen A status window displays the installation progress If desired check the box to show the Windows Installer log and click Finish Use the EAS Configuration Utility 1 2 24 On the same computer go to Start gt Dell gt EAS Configuration Utility gt EAS Configuration to run the EAS Configuration Utility Click Setup to configure EAS Management Settings VE Quick Start Guide and Installation Guide 3 Enter the following information DDP Enterprise Server VE hostname Dell Policy Pr
27. me a settings change is made Import an Existing Server Certificate 1 Export the existing certificate and its full chain of trust from its keystore NOTE Keep the export password because you will enter it when you import the certificate into DDP Enterprise Server VE Store the certificate to the FTP Server of the DDP Enterprise Server VE From the DDP Enterprise Server VE Advanced Configuration menu select Server Certificates Select Import Existing Certificate Select a certificate file to be installed on DDP Enterprise Server VE ao Cd SF WwW N When prompted enter the certificate export password and select OK 7 When the import is complete select OK Enroll a New Server Certificate 1 From the Advanced Configuration menu select Server Certificates 2 Select New Server Certificate 3 Select Create Certificate Request 4 Complete the fields in the Generate Certificate Request screen Two letter country code State or province Enter the unabbreviated state or province name example Texas Locality or city Enter the appropriate value example Dallas Organization Enter the appropriate value example Dell Organizational unit Enter the appropriate value example Security Common name Enter the fully qualified domain name of the server where DDP Enterprise Server VE is installed This fully qualified name includes the hostname and the domain name example server domain com Email ID Enter the
28. nvironments e VMWare Workstation 9 64 bit CPU required 4 GB RAM recommended See http www vmware com resources compatibility search php deviceCategory software amp testConfig 17 for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 4 GB minimum RAM for dedicated image resource See http pubs vmware com workstation 9 index jsp for more information e VMWare Workstation 10 64 bit CPU required 4 GB RAM recommended See http www vmware com resources compatibility search php deviceCategory software amp testConfig 17 for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 4 GB minimum RAM for dedicated image resource See http pubs vmware com workstation 10 index jsp for more information e VMWare ESXi 5 5 64 bit x86 CPU required Host computer computer with at least two cores 8 GB RAM minimum recommended An Operating System is not required See http www vmware com resources compatibility search php for a complete list of supported Host Operating Systems Hardware must conform to minimum VMWare requirements 8 GB minimum RAM for dedicated image resource See http pubs vmware com vsphere 55 index jsp for more information VE Quick Start Guide and Installation Guide Install DDP Enterprise Server VE 1 Browse to the directory where the D
29. ons when VE updates are available Configure SMTP Settings For information about an update see Release Notes located on the VE secure FTP server 1 From the Basic Configuration menu select Update DDP Enterprise Server VE 2 Select the desired action Set Update Server Select this option to set or change the server location of DDP Enterprise Server VE update packages In the Set Update Serverscreen use the Backspace key to remove the existing Server Hostname or IP address Enter the new fully qualified domain name or IP address and select OK NOTE To update from an FTP site enter the FTP user name and password followed by the URL Check for Update Select this option to check the Update Server for a DDP Enterprise Server VE update package Download Update Select this option to download an update after it is discovered by Check for Update Apply Update Select this option if you want to apply a DDP Enterprise Server VE update package that you have downloaded In the Select an Update deb File screen select the update package you want to install and press Enter Last successful update applied Select this option to see the number and installation date of the current VE version 3 Download and install the latest VE Remote Management Console To access the VE Remote Management Console installer follow these steps a From the VE FTP locate the Server Remote Installer folder b Set up the FTP user to allow
30. or backup in the Backup Time field 3 Select OK To perform an immediate backup from the Advanced Configuration menu select Backup and Restore gt Backup now When the backup confirmation displays select OK NOTE Before beginning a Restore operation all VE Server services must be Running Check Server Status If all services are not Running restart services For more information see Start or Stop VE Servers Begin to Restore on ywhen a services are Running To restore from a backup from the Advanced Configuration menu select Backup and Restore gt Restore and select the backup file to be restored At the confirmation screen select Yes VE reboots and the backup is restored Store backups to a secure FTP server To store backups to an FTP server the FTP client must support SFTP on port 22 According to backup requirements of the organization backups can be downloaded in the following ways e Manually e Through automated script e Through the organization s approved backup solution 20 VE Quick Start Guide and Installation Guide To download backups using the organization s backup solution obtain detailed instructions from your backup solution vendor NOTE Virtual Edition is based on Linux Debian Ubuntu x64 Log on to VE as ddpsupport and use the sudo command to configure your backup solution sudo lt instructions from backup solution vendor gt Back up contents of the following folders opt dell vsftpd files backup r
31. oxy Polling Interval the default is 1 minute Select the box to run EAS Device Manager in report only mode recommended during deployment NOTE The Report only mode allows unknown devices users to have access to Exchange ActiveSync but still reports the traffic to you Once your deployment is up and running you can change this setting to tighten security Click OK 4 A success message displays Click Yes to re start IIS and EAS Mailbox Manager Services 5 Click Quit when finished After the Deployment Process Once your deployment is up and running and you are ready to tighten security follow the steps below On your Exchange Mailbox Server s 1 Go to Start gt Dell gt EAS Configuration Utility gt EAS Configuration to run the EAS Configuration Utility 2 Click Setup to configure EAS Management Settings 3 Enter the following information DDP Enterprise Server VE hostname Dell Policy Proxy Polling Interval the default is 1 minute Clear the box to run EAS Device Manager in report only mode Click OK 4 A success message displays Click Yes to restart IIS and EAS Mailbox Manager Services 5 Click Quit when finished Enable Manager Trust Chain Check I you do not intend to use Enterprise Edition for SED or Bitlocker Manager skip this section By default the Manager Trust Chain Check is turned off To enable Manager Trust Chain Check disable trust validation on the client computer before client activation To disable trust
32. rk Settings 2 In the Configure Network Settings screen choose either option below then select OK Default Use DHCP Recommended In the Use DHCP field press the Spacebar to remove the X and manually enter these addresses as applicable Static IP Network Mask Default Gateway DNS Server 1 DNS Server 2 DNS Server 3 NOTE When using a static IP you must create a host entry in the DNS server Set DMZ Hostname This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Basic Configuration menu select DMZ Hostname 2 Enter the fully qualified domain name of the DMZ server and select OK NOTE To use Proxy Mode DMZ Mode you must Install and Configure Proxy Mode VE Quick Start Guide and Installation Guide 15 Change Time Zone This task can be completed at any time It is not required to begin using DDP Enterprise Server VE It is a best practice to restart the services any time a settings change is made 1 From the Basic Configuration menu select Time Zone 2 Inthe 7ime Zone screen use the arrow keys to highlight your time zone and select Enter 3 At the time zone confirmation prompt select OK Update DDP Enterprise Server VE This task should be performed after initial installation of DDP Enterprise Server VE and also before clients are activated To receive email notificati
33. ted States and other countries Apple Aperture APP Store Apple Remote Desktop Apple TV Boot Camp FileVault iCloud iPad iPhone iPhoto iTunes Music Store Macintosh Safari and Siri are either servicemarks trademarks or registered trademarks of Apple Inc in the United States and or other countries GO ID RSA and SecurID are registered trademarks of EMC Corporation EnCase and Guidance Software are either trademarks or registered trademarks of Guidance Software Entrust isa registered trademark of Entrust Inc in the United States and other countries InstallShield is a registered trademark of Flexera Software in the United States China European Community Hong Kong Japan Taiwan and United Kingdom Micron and RealSSD are registered trademarks of Micron Technology Inc in the United States and other countries Mozilla Firefox is a registered trademark of Mozilla Foundation in the United States and or other countries iOS is a trademark or registered trademark of Cisco Systems Inc in the United States and certain other countries and is used under license Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners SAMSUNG is a trademark of SAMSUNG in the United States or other countries Seagate i is a registered trademark of Seagate Technology LLC in the United States and or other countries Tra
34. velstar is a registered trademark of HGST Inc in the United States and other countries UNIX is a registered trademark of The Open Group VALIDITY is a trademark of Validity Sensors Inc in the United States and other countries VeriSign and other related marks are the trademarks or registered trademarks of VeriSign Inc or its affiliates or subsidiaries in the U S and other countries and licensed to Symantec Corporation KVM on IP is a registered trademark of Video Products Yahoo is a registered trademark of Yahoo Inc This product uses parts of the 7 Zip program The source code can be found at www 7 zip org Licensing is under the GNU LGPL license unRAR restrictions www 7 zip org license txt Virtual Edition uses third party libraries from urwid under the terms of GNU Lesser General Public License The copyright notice and GNU Lesser General Public License can be found in the AdminHelp on the Attributions Copyrights and Trademarks page 2014 10 Protected by one or more U S Patents including Number 7665125 Number 7437752 and Number 7665118 Information in this document is subject to change without notice Contents 1 2 Quik Start QUIE sacd tr EA ee aLe 5 Installation DIE ara wt sist a a 9 About DDP Enterprise Server VE o o e 9 Customer Support s sc eai e a A A A eda 9 Requirements lt c e phn CE ai a eA ee a e as e 10 Install DDP Enterprise Server VE 2 2 0 00 a 13 Insta
35. ystem Logs Syslog Log Mail Log Vsftpd Log Auth Log SSH Postgres Log Monitor Log Server Logs Compatibility Server Console Server Security Server Message Broker Core Server Compliance Reporter Local Server Inventory Server Forensic Server Proxy Logs e Databasecustomizer Log Open the Command line Interface To open the command line interface in the Main Menu select Launch Shell To exit the command line interface type exit and press Enter 22 VE Quick Start Guide and Installation Guide Generate a System Snapshot Log To generate a System Snapshot Log for Dell Pro Support in the Main Menu select Support Tools 1 From the Support Tools menu select Generate System Snapshot Log 2 At the indication that the file is created select OK If the ddpsupport user is activated Dell Pro Support can retrieve the log from the DDP Enterprise Server VE SFTP server If the ddpsupport user is not activated contact Dell Pro Support For more information see Customer Support DDP Enterprise Server VE Maintenance You must remove unnecessary DDP Enterprise Server VE backups If the number of backups reaches ten or available disk partition space is at ten percent or less no more backups are stored Existing backups are automatically removed beginning with the oldest If this condition occurs you will receive an email notification that disk allocation space is low DDP Enterprise Server VE Troubleshooting If an error

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