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Dell SC440 User's Manual

1. Alert Error initializing The system encountered a problem See Troubleshooting Expansion Cards PCI Express slot n or while trying to configure a PCle on page 93 bridge expansion card Alert Incompatible Use only Dell supported processors See processor detected the Getting Started Guide for a list of supported processors Alert OS Install Mode enabled Amount of available memory limited to 256MB The OS Install Mode option in the System Setup program is set to On This limits the amount of available memory to 256 MB because some operating systems will not complete installation with more than 2 GB of system memory After the operating system is installed enter the System Setup program and set the OS Install Mode option to Off See Using the System Setup Program on page 27 Alert Previous fan The fan caused errors the last time the Ensure that nothing is blocking the failure system was used airflow vents and that all fans are properly installed and operating correctly See Troubleshooting System Cooling Problems on page 86 Alert Previous attempts The system failed to complete the See Getting Help on page 107 at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support boot routine three consecutive times for the same error Alert Previous Processor Thermal Failure 18 About Your
2. Option Description Hyper Threading Determines whether the physical processor appears as one or two logical On default processors The performance of some applications improve with additional logical processors installed On enables hyperthreading Off disables hyperthreading Multiple CPU Core If the processor has multiple cores specifies whether the processor will On default have one or two cores enabled The performance of some applications will improve with the additional core Off disables Multiple CPU Core Technology On enables Multiple CPU Core Technology Using the System Setup Program 31 32 Table 2 5 Performance Options continued Option Description Limit CPUID Limits the maximum value the processor standard CPUID function will support Some operating systems will not complete installation when the maximum CPUID is greater than 3 Speed Step Off default If the processor supports Enhanced Speed Step Technology specifies whether the option is Off or On NOTICE Before enabling the Speed Step option ensure that the operating system also supports Enhanced Speed Step Technology Enabling the feature on operating systems that do not support it may cause unpredictable results See the operating system s documentation for its supported features HDD Acoustic Mode Performance default Allows you to optimize IDE drive performance and noise level based on personal preferences
3. 0000 eee eee eee 62 Removing the Processor 00 a 62 Replacing the Processor 00 a 65 4 Contents Cooling Fans o oeiee chee be ee PAR ee edad wee 65 Removing the Cooling Fans 0000 ee eee nae 65 Replacing the CoolingFans 0000 enue 67 System Battery oe a a 67 Removing the System Battery aoaaa a 67 Installing the System Battery oaa a 68 Power Supply c a ieac a i i Pa a a ee 69 Removing the Power Supply oaoa aaa 69 Installing the Power Supply aoaaa a 70 Chassis Intrusion Switch ouaaa e eae 11 Removing the Chassis Intrusion Switch 71 Installing the Chassis Intrusion Switch 04 72 Bezel ne cho goles oa hak eee Yes cp cacao Ral Ph ag tama e ie Suc ees a 73 Removing the Bezel 0 00 a 73 Replacing the Bezel nona a 74 1 0 Panel Assembly 0 0 0000 a 74 Removing the 1 0 Panel Assembly annaa aaa 75 Replacing the I O PanelAssembly 000 76 SystemiBoard noria a als ph na te BLS i a GG 76 Removing the System Board 0 0000 eee eae 76 Installing the System Board 00000 eee 78 Troubleshooting Your System 79 Safety First For You and YourSystem 79 Start Up Routine 2 0 ee 79 Checking the Equipment 0200000 79 Troubleshooting IRQ Assignment Conflicts 80 Troubleshooting E
4. Replacing an Insert on the Front Drive Bezel If you remove a drive in the 3 5 inch or 5 25 inch drive bays replace the corresponding insert on the front drive bezel From the back of the bezel fit the tab on the end of the insert into the notch on the bezel and snap the other end of the insert into place See Figure 3 4 Figure 3 4 Removing and Replacing the Front Drive Bezel Insert 1 front drive bezel 2 insert tabs 3 drive bezel insert 4 screws for an optional 5 25 inch drive 3 Diskette Drive The 3 5 inch drive bay supports an optional standard diskette drive Removing the Diskette Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove the front drive bezel See Removing the Front Drive Bezel on page 42 Disconnect the power and data cables from the diskette drive See Figure 3 5 Slide the lever on the sliding plate in the direction of the arrow See Figure 3 5 0 O A O N Hold the lever in p
5. 37 A change to the Admin Password option becomes effective immediately restarting the system is not required By entering the System Password you can scroll through and view all the screens but you cannot make changes to the settings for which a lock graphic is displayed in the upper right corner of the option window Operating With an Admin Password Set If Admin Password is Set you must enter the correct admin password before you can modify most of the System Setup options When you start the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception if System Password is not Set and is not locked through the Password Changes option you can assign a system password however you cannot disable or change an existing system password K NOTE You can use the Password Changes option in conjunction with the Admin Password option to protect the system password from unauthorized changes Deleting an Existing Admin Password 1 Enter the System Setup program 2 Highlight the Admin Password option and press lt Enter gt to access the admin password window 3 Enter the old password and press lt Enter gt 4 Press lt Enter gt twice to enter a new blank password and to confirm the new blank password 5 Press lt Enter gt again to continue The setting changes to Not Set
6. Bypass is used for older drives Quiet slows drive performance but reduces drive noise Suggested adjusts performance to the manufacturers preferred mode Performance increases drive performance but may increase drive noise Table 2 6 Security Options Option Description Unlock Setup If the admin password has not been set this option is not visible If the admin password has been set this option displays the current status of your system password Temporarily unlock setup by entering your admin password Admin Password Not Set default Displays the current status of your System Setup program s password security feature and allows you to verify and assign a new admin password NOTE See Using the Admin Password on page 37 for instructions on assigning a setup password and using or changing an existing setup password System Password Displays the current status of your system s password security feature and allows you to verify and assign a new system password Not Set default NOTE See Using the System Password on page 35 for instructions on assigning a system password and using or changing an existing system password Password Changes Determines the interaction between the System password and the Admin Unlocked default password Locked prevents a user with a valid System password from being able to modify the System password Unlocked allows a user with a valid System password to modify the Sy
7. Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Fr
8. See Troubleshooting correctly System Cooling Problems on page 86 Alert Previous reboot was See Getting Help on page 107 due to voltage regulator failure Alert System battery Replace the battery See voltage is low Troubleshooting the System Battery on page 85 Alert Unable to initial One or more memory modules might See Troubleshooting System Memory ize all installed memory be faulty or improperly seated Alert Card cage fan A card cage fan is not detected during failure POST The system will halt at the lt F1 gt lt F2 gt prompt even if Keyboard Errors Report option is disabled in the System Setup on page 87 If the problem persists see Getting Help on page 107 See Troubleshooting System Cooling Problems on page 86 program Alert Chipset heat sink Ensure heat sink and shroud assembly not detected are properly attached See Figure 3 15 Alert Cover was The system was opened Information only To reset the chassis previously removed intrusion switch see Using the System Setup Program on page 27 About Your System 17 Table 1 6 System Messages continued Message Causes Corrective Actions Alert CPU fan failure The processor cooling fan is faulty or the fan assembly is not installed correctly Ensure that the processor cooling shroud is properly installed See Troubleshooting System Cooling Problems on page 86 and Microprocessor on page 62
9. Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 A O N Ensure that the faulty fan s power cable is firmly attached to the fan power connector See Cooling Fans on page 65 ol Close the system See Closing the System on page 41 6 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem is not resolved install a new fan See Cooling Fans on page 65 If the replacement fan is working properly close the system See Closing the System on page 41 If the replacement fan does not operate see Getting Help on page 107 Troubleshooting System Memory Problem e Faulty memory module e Faulty system board e Diagnostic indicator code indicates a problem with system memory Troubleshooting Your System 87 Action A CAUTION Many repairs may only be done by a certified service technician You should only perform 10 11 12 K 13 14 15 16 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 Turn off the syste
10. eth Ski eGo ete BE ee ad ga ee Be 42 Removing the Front Drive Bezel 2 2 2 eee ee ee 42 Replacing the Front Drive Bezel 2 2 43 Removing an Insert on the Front Drive Bezel 43 Replacing an Insert on the Front Drive Bezel 44 Diskette Drive 2 2 2 2 00022 es 44 Removing the Diskette Drive 0 0 0 44 Installing a Diskette Drive 2 2 2 2 a 45 Optical and Tape Drives 2 0 2 020022 ee 41 Removing an Optical or Tape Drive anaana aaa 4 Installing an Optical or Tape Drive 000 49 Hard Drives 5 4 62 64 24 VE A EN doe Oe we eae See 51 Hard Drive Installation Guidelines 004 51 Removing a Hard Drive 0 a 51 Installing a Hard Drive naana aaa a 52 Expansion Cards lt 3 202 4 god deat ete Gl a ek dele Ea ee 56 Removing anExpansionCard 0 0000 ee eae 56 Installing an ExpansionCard 0 0000 eee eee 57 SAS Controller Expansion Card aaa a 58 Memory 2265 4 oy Se eae aa ee eA Rae 58 Memory Module Upgrade Kits 0 4 59 Memory Module Installation Guidelines 59 Addressing Memory With 4 GB Configurations Microsoft Windows Operating SystemOnly tec sic ee aac BG aOR eee ated hoa Se ee a Sec e he 59 Removing a Memory Module 2 4 60 Installing a Memory Module 2 04 60 Microprocessor
11. on page 97 If the problem is not resolved see Getting Help on page 107 Troubleshooting the Mouse Problem System message indicates a problem with the mouse e Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 If the test fails continue to the next step Troubleshooting Your System 81 82 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 107 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page 27 If the problem is not resolved see Getting Help on page 107 Troubleshooting Basic 1 0 Problems Troubleshooting a Serial Port Problem e Error message indicates a problem with a serial port e Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Using the System Setup Program on page 27 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic
12. on page 98 Microprocessor You can upgrade the system processor to take advantage of future options in speed and functionality The processor and its associated internal cache memory are contained in a land grid array LGA package Removing the Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform A 62 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The processor and heat sink can get very hot during normal operation Ensure that they have had sufficient time to cool before you touch them Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Using a 2 Phillips screwdriver loosen the two captive screws holding the heat sink and shroud assembly in place These captive screws are adjacent to the processor cooling fan housing See Figure 3 15 Tilt the heat sink and shroud assembly away from the fan housing and lift it out Installing System Components Installing and Removing the Heat Sink Figure 3 15 captive screws 2 3 assembly bracket heatsink and shroud assembly 2 1 4 proce
13. system 35 POST accessing system features 10 power supply installing 70 removing 69 replacing 70 troubleshooting 86 processor installing 65 removing 62 replacing 65 troubleshooting 95 recommended tools 39 removing 3 5 inch drive 44 bezel 73 CD DVD drive 47 chassis intrusion switch 71 cooling fans 65 diskette drive 44 expansion cards 56 front drive bezel 42 hard drive 51 I O panel 74 memory 60 power supply 69 processor 62 system battery 67 system board 76 tape drive 47 replacing bezel 74 chassis intrusion switch 72 cooling fans 67 diskette drive 45 expansion cards 57 front drive bezel 43 I O panel 76 memory 60 power supply 70 processor 65 system board 78 S safety 79 SAS controller card installing 58 troubleshooting 92 SAS hard drive See hard drive SATA hard drive See hard drive securing your system 36 serial port connector 13 troubleshooting 82 setup password features 35 startup accessing system features 10 status messages systems management 16 support contacting Dell 112 system closing 41 opening 41 system battery removing 67 system board connectors 103 installing 78 jumpers 101 removing 76 replacing 78 system cooling troubleshooting 86 system features accessing 10 system messages 16 system password assigning 35 changing 37 deleting 36 using 35 system password features 35 system
14. 21 22 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Reinstall one of the expansion cards you removed in step 12 See Installing an Expansion Card on page 57 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly Repeat step 16 through step 21 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help on page 107 Troubleshooting an Optical Drive Problem System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot Action A CAUTION Many repairs may only be done by a certified service technician You should only perform N oo N OORA GQ troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD that you know works properly Enter the System Setup program and ensure that the drive s IDE controller is enabled See U
15. 4609 Getting Help 119 Country City International Access Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Technical Support E mail HK_support Dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell 2969 3191 Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sales Home and Small Business 1600 33 8046 120 Getting Help Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 00 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Sales Ireland Sales Dell Outlet Online Ordering HelpDesk Customer Care Home User Customer Care
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18. Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01 559471 00 01 559471 00 0155947101 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech_support_central_curope dell com Technical Support for XPS Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 069 9792 7222 069 9792 7200 0180 5 224400 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7320 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support 1 800 999 0136 Guyana E mail la techsupport dell com General Support toll free 1 877 270
19. Options Use the Diagnostics Options area to select how you want to test a device You can set the following options e Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available e Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Running the System Diagnostics 99 100 Running the System Diagnostics Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system System Board Jumpers A CAUTION Many repairs may only be done by a certified service
20. Possible expansion card See Troubleshooting Expansion Cards on 0099 failure page 93 About Your System 15 Table 1 5 Diagnostic Indicator Codes continued Code Causes Corrective Action Possible video failure 00900 See Getting Help on page 107 Diskette drive or hard drive failure 00009 Possible USB failure 0000 Ensure that the diskette drive and hard drive are properly connected See Hard Drives on page 51 or Diskette Drive on page 44 for information on the drives installed in your system See Troubleshooting a USB Device on page 82 No memory modules detected 099009 See Troubleshooting System Memory on page 87 System board failure 090900 See Getting Help on page 107 Memory configuration error 0000 See Troubleshooting System Memory on page 87 Possible system board resource and or system board hardware failure 09000 See Getting Help on page 107 Possible system resource configuration error 0009009 00009 Other failure See Troubleshooting IRQ Assignment Conflicts on page 80 If the problem persists see Getting Help on page 107 Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 79 for the appropriate drive installed in your system If the problem persists see Getting Help on page 107 System Messages System m
21. Save Exit e Discard Exit System Setup Options Main Screen Figure 2 1 shows an example of the main screen 28 Using the System Setup Program Figure 2 1 Main System Setup Program Screen Dell System PowerEdge S c440 www dell corm System System Info System Info Processor Info System Dell System PowerEdge Sc440 Memory Info BIOS version x06 02 16 05 PCI Info Date Time Service Tag IOOOONK Boot Sequence Express Service Code 0 6 6 0 0 6 4 Drives Asset Tag XOXO Onboard Devices Performance None of these fields are changeable Security Power Management Maintenance POST Behavior Press Up Down arrows to select a different field Press keys to expand or collapse a group Press ESC key to exit this program Table 2 2 through Table 2 9 lists the options and descriptions for each group of information fields that appear on the main System Setup program screen K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Options Option Description System Info Displays the System name BIOS Version number BIOS Date Service Tag Express Service Code and Asset Tag Processor Info Displays the following information for the processor installed in the system Processor Type Processor Clock Speed Processor Bus Speed Processor Cache Size Processor ID number whether the processor is Multiple Core
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23. System The processor overheated the last time the system was used Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly Also ensure that the processor heat sink is properly installed See Microprocessor on page 62 Table 1 6 System Messages continued Message Causes Corrective Actions Alert Due to Thermal Event Previous Shutdown The processor or hard drive overheated the last time the system was used Ensure that nothing is blocking the airflow vents and that all fans are working correctly Also ensure that the processor heat sink is properly installed See Microprocessor on page 62 Alert Uncorrectable Memory Error Previously Detected Address XXXXXXXXH Device DIMM_Y One or more memory modules might be improperly seated or faulty or the system board may be faulty See Troubleshooting System Memory on page 87 If the problem persists see Getting Help on page 107 Attachment failed to respond The diskette or hard drive controller cannot send data to the associated drive See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Bad command or file name Bad error correction code ECC on disk read The diskette or hard drive controller detected an uncorrectable read error Ensure that you have spelled the command correctly have put space
24. Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is Set the system prompts you for the system password after the system starts K NOTE If you have assigned an admin password see Using the Admin Password on page 37 the system accepts your admin password as an alternate system password Assigning a System Password Before you assign a system password enter the System Setup program and check the System Password option When a system password is assigned the setting shown for the System Password option is Set If the setting shown for the Password Changes is Unlocked you can change the system password If the Password Changes option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Set and the Password Changes field is Unlocked To assign a system password 1 Verify that the Password Changes option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the
25. cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supply Problem e Power supply fault indicator is blinking amber Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 3 Check that the voltage selection switch on the back panel of the system is set properly See Power Supply Indicators on page 15 NOTICE Setting the voltage selection switch to an improper setting can damage your system 4 Ensure that the power supply is properly installed by removing and reinstalling it See Installing the Power Supply on page 70 Z NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functi
26. commands the system to not use the Auto Power Time feature Everyday turns on the system every day at the time set in Auto Power Time Weekdays turns on the system every day from Monday through Friday at the time set in Auto Power Time Auto Power Time Determines the time that you want the system to turn on Low Power Mode On conserves more power by removing power from most hardware Off default features Off conserves less power and removes power from fewer hardware features NOTE With this option set to On the integrated NIC will be disabled when the system is in the Hibernate or Off states Only add in NICs will be able to wake the system remotely Remote Wake Up Determines how the system is turned on remotely from the Suspend Off default Hibernate or Off states Off disables the NIC from waking up the system On enables the NIC to wake up the system On w Boot to NIC enables the NIC to wake up the system and boot from the network NOTE If you want the system to perform a Remote Wake Up you must first set Low Power Mode to Off Using the System Setup Program 33 Table 2 8 Maintenance Options Option Description Service Tag Displays the system service tag If the service tag is corrupted the system will prompt to enter the correct service tag upon entering the system setup program SERR Message Controls the SERR message mechanism By default this feature is On NOTE Some graphics card
27. components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement e A memory address space of 16 MB to 4 GB e Multitasking e Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hard
28. replacement diskette drive and prepare it for installation Check the documentation for the drive to verify that it is configured for your system Remove the front drive bezel See Removing the Front Drive Bezel on page 42 Remove the 3 5 inch insert on the front drive bezel See Removing an Insert on the Front Drive Bezel on page 43 Remove the four shoulder screws from the back of the insert See Figure 3 4 the 3 5 inch insert holds four screws Attach the four screws to the diskette drive as shown in Figure 3 6 Figure 3 6 Installing Diskette Drive Shoulder Screws 10 11 12 13 14 15 16 1 screws 4 Verify that the drive stop tab on the drive cage is in the proper position It should be in its lowermost position so that the diskette icon on the drive cage is visible See Figure 3 5 NOTE Inserting a diskette drive into the drive bay with the drive stop tab in the improper position will cause the drive to be positioned too deep in the bay From the front of the chassis slide the drive into the drive bay until the shoulder screws snap securely into the sliding plate Connect the P7 power cable to the drive See Figure 3 5 Connect the data cable from the drive to the diskette drive connector FLOPPY on the system board See Figure 3 5 and Figure 6 2 Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 Close the system See Closing the System on page 41 Reconnect the system to
29. setup program entering 27 options 28 using 27 system setup screens drive options 30 main 28 maintenance options 34 onboard devices options 31 performance options 31 POST behavior options 34 power management options 33 security options 32 system options 29 T tape drive installing 9 removing 7 troubleshooting 91 troubleshooting CD DVD drive 90 cooling fans 87 damaged system 84 diskette drive 89 expansion cards 93 external connections 80 hard drive 91 keyboard 81 memory 87 microprocessor 95 mouse 81 Index 143 NIC 83 power supply 86 SAS controller card 92 serial port 82 start up routine 79 system battery 85 system cooling 86 tape drive 91 USB device 82 video 81 wet system 84 U upgrade kits memory 59 USB device connectors back panel 13 connectors front panel 11 troubleshooting 82 V video connector 13 troubleshooting 81 wW warning messages 25 warranty 9 wet system troubleshooting 84 144 Index
30. sink and shroud assembly See Removing the Processor on page 62 however do not remove the processor and Figure 3 17 Removing the Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform 1 2 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Installing System Components 65 3 Disconnect the fan s power cable from the system board by depressing the locking tab See Figure 3 17 4 Ifyou are removing the smaller card cage fan see Figure 3 17 a Pull up on the single release tab that attaches the fan to the chassis b Slide the fan toward the back panel and lift the fan out 5 If you are removing the larger processor cooling fan see Figure 3 17 a Remove the heat sink and shroud assembly See Removing the Processor on page 62 Do not remove the processor however b Press the release tab that attaches the processor cooling fan to the chassis c Slide the fan toward the back panel and lift the fan out Figure 3 17 Removing and Installing the Cooling Fans o
31. spacebar for a blank space a placeholder appears in the field Using the System Setup Program 35 36 The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key Z NOTE To escape from the field without assigning a system password press lt Esc gt at any time prior to completing step 5 4 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt 6 Press lt Enter gt again to continue The setting shown for the System Password changes to Set 7 Save and exit the System Setup program and begin using your system Using Your System Password to Secure Your System K NOTE If you have assigned an admin password see Using the Admin Password on page 37 the system accepts your admin password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt When the Password Status option is set to Locked when you turn on or reboot your system type your password and press lt Enter gt at the prompt After you type the corre
32. system you must install or connect the appropriate host adapter Hz Hertz 1 O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second Glossary 135 KBps Kilobyte s per second key combina
33. system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to mat
34. the card retention door to secure the remaining card s in the system See Figure 3 13 Close the system See Closing the System on page 41 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Remove the card s device driver from the operating system Installing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 Installing System Components 57 58 9 10 11 To open the card retention door press the two release tabs inward See Figure 3 13 If you are installing a new card remove the filler bracket Z NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Prepare the card for installation See the documentation that came wit
35. the old password and press lt Enter gt Enter a new password and press lt Enter gt Enter the new password again to confirm the change and press lt Enter gt Press lt Enter gt to continue The setting remains Set Using the Admin Password Assigning an Admin Password You can assign or change an admin password only when the Admin Password option selected is Not Set To assign an admin password 1 2 5 Highlight the Admin Password option and press lt Enter gt Type your new admin password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key Z NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 Press lt Enter gt To confirm your password type it a second time and press lt Enter gt The setting shown for the Admin Password changes to Set Save and exit the System Setup program and begin using your system The next time you enter the System Setup program the system prompts you for the admin password Using the System Setup Program
36. warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation About Your System Using the System Setup Program After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to e Change the system configuration stored in NVRAM after you add change or remove hardware e Set or change user selectable options for example the time or date e Enable or disable integrated devices e Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program During System Setup 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again Z NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages on page 16 for an explanation of the mess
37. 0 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 128 Getting Help Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Taiwan Website support ap dell com International Access Code 002 Country Code 886 E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 60 1250 option 5 toll free 00801 65 1228 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer C
38. 010 0134 4 373 185 0870 906 0010 0134 0134 0134 0134 4 373 186 4 373 193 4 373 199 4 373 194 0870 366 4180 0870 908 0500 0870 353 0800 0870 907 4006 Uruguay 130 Getting Help Website www dell com uy E mail la techsupport dell com General Support toll free 000 413 598 2521 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Hardware and Warranty Support Dell TV Printers and Projectors for Relationship customers Americas Consumer XPS Support Consumer Home and Home Office Support for all other Dell products Customer Service Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Support Employee Purchase Program EPP Customers Support for printers projectors PDAs and MP3 players Public government education and healthcare Customer Service and Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and W
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42. 8 576 bits 136 Glossary MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s MS DOS Microsoft Disk Operating System NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A
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44. Capable or Hyperthreading Capable and if the processor has 64 bit Technology Using the System Setup Program 29 Table 2 2 System Options continued Option Description Memory Info Displays the amount of Installed Memory Memory Speed Memory Channel Mode and a description of the Memory Technology This option also displays a table that describes the memory size whether the memory module is ECC capable single or dual rank type and organization for each DIMM socket PCI Info Displays the types of cards that are installed in the PCI slots if applicable Date Time Resets the system s internal calendar and clock Boot Sequence Diskette drive default Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and USB devices Table 2 3 Drive Options Option Description Diskette Drive Internal default Enables and disables the diskette drives and sets read permission for the internal diskette drive Off disables all diskette drives USB disables the internal diskette drive and enables a USB drive if the USB controller is enabled and a USB drive is connected Internal enables the internal diskette drive Read Only enables the internal drive controller and allows the internal diskette drive read only permission NOTE Diskette drives are optional and may not be part of your system SATA
45. Changing an Existing Admin Password 1 Enter the System Setup program Highlight the Admin Password option and press lt Enter gt to access the admin password window Enter the old password and press lt Enter gt Enter a new password and press lt Enter gt Enter the new password again to confirm the change and press lt Enter gt ao a F Ww N Press lt Enter gt to continue The setting remains Set Disabling a Forgotten Password See Disabling a Forgotten Password on page 104 38 Using the System Setup Program Installing System Components This section describes how to install the following system components Front drive bezel Diskette drive Optical and tape drives Hard drives Expansion cards SAS controller card Memory Microprocessor Cooling fans System battery Power supply Chassis intrusion switch Bezel T O panel System board Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver Wrist grounding strap Installing System Components 39 40 Inside the System In Figure 3 1 the system cover is opened to provide an interior view of the system Figure 3 1 Inside the System 1 5 25 inch drive bays 2 2 drivecage 3 power supply 4 system board 5 hard drives 2 6 card cage fan 7 heatsink and shroud assembly 8 processor cooling fan 9 3 5 inch drive bay The system board can accommodate one processor five expansion ca
46. D drives use optical technology to read data from CDs Glossary 133 cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file o
47. Dell PowerEdge SC440 Systems Hardware Owner s Manual www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2006 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc Intel Pentium Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own September 2009 P N KH934 A02 Contents 1 About Your System 0 200 008 9 Other Information YouMayNeed 0 9 Accessi
48. ION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 104 Jumpers and Connectors 10 Move the PSWD jumper to the disabled position See Figure 6 1 to locate the password jumper on the system board Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug Z NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Move the PSWD jumper from the disabled position to the enabled position Close the system reco
49. Installing System Components 47 Figure 3 7 Removing and Installing an Optical or Tape Drive 22229282 PEPPES SSSSOSSSSSSSES ood odd fj 2 S335 PPEP PEPPE SIISISIISSSS DddSIIZOSSS SISIISIIISS DOSISS Pj SEES SSSSSSSSSSSSSSS PPJ 32209222 fj SS SESSSSSES SS 2 SSCS S SS 599 EEA Pj 1 sliding plate 2 IDE data cable to drive 3 power cable to drive 4 IDE connector on system board 7 Ifyou are installing another drive in the bay see Installing an Optical or Tape Drive on page 49 8 If the drive is being permanently removed install an insert on front drive bezel See Replacing an Insert on the Front Drive Bezel on page 44 9 Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 10 Close the system See Closing the System on page 41 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 48 Installing System Components Installing an Optical or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the drive and prepare it for
50. O 3 Enables or disables a Serial Advanced Technology Attachment SATA device such as hard drive CD drive or DVD drive Off disables the interface so that the device cannot be used On enables the interface so that the device can be used Displays the Controller type Port number the drive is using Drive ID number Capacity whether the drive is controlled by the BIOS and Link Speed PATAO 1 Enables or disables a Parallel Advanced Technology Attachment device such as hard drive or IDE drive Off disables the interface so that the device cannot be used On enables the interface so that the device can be used Displays the Controller type Port number the drive is using Drive ID number Capacity whether the drive is controlled by the BIOS and Link Speed SMART Reporting Off default Determines whether hard drive errors for internal drives are reported during system startup Off does not report errors On reports errors 30 Using the System Setup Program Table 2 4 Onboard Devices Options Option Description Integrated NIC Enables or disables the integrated Network Interface Controller NIC Off On default disables the controller On enables the controller On w PXE enables the controller with PXE On w RPL enables the controller with RPL NOTE PXE or RPLis required only if you are booting to an operating system on another system not if you are booting to an operating system on a har
51. PU connector e Card cage cooling fan cable to the FAN_CARD_CAGE connector e SATA hard drive data cable s to the SATA connector s e Intrusion switch cable from the INTRUDER connector Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system Installing System Components Troubleshooting Your System Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A code displayed on the system diagnostic indicators See Diagnostic Lights on page 15 An error message displayed on the monitor See System Messages on page 16 The monitor s power indicator Se
52. Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Disconnect the hard drive power cable from the hard drive that you are removing A O N Disconnect the blue data cable from the hard drive that you are removing by pulling up on the blue tab 5 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the bay See Figure 3 9 Installing System Components 51 52 Figure 3 9 Removing and Installing a Hard Drive in the Drive Carrier 1 1 blue tabs 2 2 hard drive in primary hard 3 secondary hard drive bay drive bay K NOTE If you do not intend to replace the drive it is highly recommended that you remove the drive from the guide bracket see Figure 3 10 and insert the empty guide bracket back into the drive bay This eliminates the likelihood that the empty bracket will be misplaced or improperly stored while not in use Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform 0 A O N troubleshooting and simple repairs as authorized in your product documentation o
53. SAS controller 3 AUX_LED connector card 4 power cable to hard drive 5 SAS or SATA hard drives 2 6 data cable to hard drive 7 hard drive activity indicator cable to SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated 11 Close the system See Closing the System on page 41 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals See the documentation that came with the drive for instructions on installing any software required for drive operation 13 Press lt F2 gt to enter the System Setup program see Entering the System Setup Program on page 27 and ensure that the drive s controller is enabled 14 Exit the System Setup program and reboot the system Installing System Components 55 56 15 16 17 Partition and logically format the drive See the documentation for your operating system for instructions Optional Test the hard drive by running the system diagnostics See Running the System Diagnostics on page 97 If the drive you just installed is the primary drive install your operating system on the hard drive Expansion Cards The system board can accommodate up to five expansion cards e two 5 V half length 32 bit 33 MHz PCI slots 3 and 5 one 2 5 Gb sec PCle x1 slot 1 one 2 5 Gb sec PCle x4 slot 4 one 2 5 Gb sec PCle x8 slot 2 See Figure 6 2 for the location of the expansion card slots K NOTE The s
54. System Setup Program on page 27 Optional Test the drive by running the system diagnostics See Running the System Diagnostics on page 97 Installing System Components Hard Drives K NOTE The system s drive configuration must consist of all SATA hard drives or all SAS hard drives Hard Drive Installation Guidelines Your system contains up to two SATA or SAS hard drives in internal drive bays Both drives must be either SAS or SATA mixed configurations are not supported Up to two SATA drives may be connected to the system s integrated SATA controller or to an optional SAS controller expansion card Up to two SAS drives may be connected to an optional SAS controller expansion card Table 3 1 describes the possible drive configurations Table 3 1 Hard Drive Configurations Drive Drive Type Location Controller Connector Number l SATA HDDO integrated SATA controller SATAO SAS expansion card slot 2 HDDO l SAS HDDO SAS expansion card slot 2 HDDO 2 SATA HDDI1 integrated SATA SATA2 SAS expansion card slot 2 HDD1 2 SAS HDD1 SAS expansion card slot 2 HDD1 Removing a Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty
55. ace A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the system is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following e Communications between the processor and peripheral devices e Miscellaneous fu
56. again see Troubleshooting does not match the memory installed System Memory on page 87 If the in the system problem persists see Getting Help on page 107 Memory type or speed is not See Troubleshooting System Memory supported on this system on page 87 Please refer to system documentation for support memory configurations NIC failure See Troubleshooting a NIC on page 83 No boot device available The system cannot find the diskette or If the diskette drive is your boot device hard drive ensure that a bootable disk is in the drive If the hard drive is your boot device ensure that the hard drive is installed the interface cable is properly connected and the hard drive is partitioned as a boot device Enter the System Setup program and verify the boot sequence information See Using the System Setup Program on page 27 22 About Your System Table 1 6 System Messages continued Message Causes Corrective Actions No boot sector on hard disk drive The system configuration information in the System Setup program might be incorrect Enter the System Setup program and verify the system configuration information for the hard drive See Using the System Setup Program on page 27 If the message continues to appear after verifying the information in the System Setup program the operating system might have been corrupted Reinstall the operating system See your operating system docum
57. age and suggestions for correcting errors Z NOTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Navigating the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup screens and to exit the program Using the System Setup Program 27 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow and down arrow Moves to the previous or next field Left arrow and right arrow lt gt and lt gt keys Moves left or right in a field Opens and closes submenus lt Enter gt Allows you to view the details for or modify an option or allows you to confirm your setting change and moves the cursor back to the option menu lt Esc gt Either moves your cursor back to the option menu without modifying an option or opens the System Setup Exit screen K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Exiting the System Setup Program If you have made no changes in the BIOS the Exit screen displays the following options after you press lt Esc gt to exit the System Setup program e Remain in Setup e Exit If you have made changes in the BIOS the Exit screen displays the following options after you press lt Esc gt to exit the System Setup program Remain in Setup e
58. ailable IRQI1 Available IRQ13 Math coprocessor IRQO14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 1 2 for the back panel connectors on your system 80 Troubleshooting Your System Troubleshooting the Video Subsystem Problem e Monitor is not working properly Action 1 Check the system and power connections to the monitor 2 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 If the tests run successfully the problem is not related to video hardware If the problem is not resolved see Getting Help on page 107 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard e Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 27 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help on page 107 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics
59. ailable 24 hours a day 7 days a week You can also access this service through the support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Support Service Dell s support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 110 and then see the contact information for your region Getting Help Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For
60. all on page 110 NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses e World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only Getting Help 108 www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is av
61. are Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support 1 800 805 8035 Turks and Caicos Islands Website www dell com tc E mail la techsupport dell com General Support toll free 1 877 441 4735 Getting Help 129 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com E mail dell_direct_support dell com Customer Care website support euro dell com uk en ECare form home asp Sales Home and Small Business Sales Corporate Public Sector Sales Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Global Accounts Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Technical Support Technical Support for XPS computers only Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for all other products General Home and Small Business Fax 0870 907 4000 01344 860 456 0870 906 0
62. arily suspend testing if an error is detected or terminate testing when a user defined error limit is reached e View help messages that briefly describe each test and its parameters e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing Running the System Diagnostics 97 When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics te
63. arranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll toll toll f toll toll toll toll toll f toll toll toll toll toll toll f toll or toll free toll toll toll toll toll f free Tee Tee Tee Tee Tee Tee Tee Tee Tee Tee free Tee Tee Tee Tee Tee Tee free Tee 1 800 433 9014 1 800 247 9362 1 877 459 7298 1 800 232 8544 1 800 624 9896 1 800 624 9897 1 800 695 8133 1 877 577 3355 1 800 283 2210 1 800 456 3355 1 800 695 8133 1 877 459 7298 1 800 456 3355 1 800 695 8133 1 800 289 3355 1 800 879 3355 1 888 798 7561 1 800 671 3355 1 800 357 3355 1 800 247 4618 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 Getting Help 131 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S Virgin Islands E mail la techsupport dell com General Support 1 877 702 4288 Venezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 132 Getting Help Glossary This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interf
64. ation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation Z NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents About Your System 9 10 Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt F2 gt Enters the System Setup program See Using the System Setup Program on page 27 lt F10 gt Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 98 lt F1l gt Enters the boot menu selection screen allowing you to choose a boot device lt F12 gt Initiates PXE boot lt Ctrl C gt Option is displayed for some SAS controller expansion cards Enters the SAS Configuration Utility which includes RAID configu
65. attery then lift the battery out of the socket See Figure 3 18 Figure 3 18 Removing and Installing the System Battery 1 battery socket 2 system battery 3 tab Installing the System Battery 1 Install the new battery with the facing up and press down until it snaps into place See Figure 3 18 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Enter the System Setup program to confirm that the battery operates properly See Using the System Setup Program on page 27 From the main screen select System Time to enter the correct time and date 6 Re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program To test the newly installed battery see Troubleshooting the System Battery on page 85 After an hour reconnect the system to a power source and turn it on Enter the System Setup program If the time and date are still incorrect see Getting Help on page 107 10 Properly dispose of the old battery For more information see your Product Information Guide 68 Installing System Components Power Supply Removing the Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin
66. c test See Using Dell PowerEdge Diagnostics on page 97 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the problem persists continue with the following steps Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 41 Remove all expansion cards installed in the system See Removing an Expansion Card on page 56 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help on page 107 Troubleshooting Your System 89 90 16 17 18 19 20
67. ce drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions About Your System 13 e Always attach an external device while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 27 for information about enabling disabling and configuring I O ports and connectors NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 3 Table 1 3 lists the NIC indicator codes Figure 1 3 NIC Indicators 1 link indicator Table 1 3 NIC Indicator Codes E JJ activity indicator Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 27 Blinking Indicates that network data is being sent or received Link Off When off at the same time that the activity indicator is off the NIC is not connected to the network or the NIC is disabled in the System Setup program See Using the System Setup Program on page 27 Yellow 1000 Mbps conn
68. ch the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Ser
69. cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors w 1 2 7 War ss lo Jumpers and Connectors 103 Table 6 2 System Board Connectors Item Connector Description l 12VPOWER power 2 DIMM_1 DIMM 2 DIMM_3 memory modules DIMM _4 3 BATTERY battery socket 4 FAN_MEM memory fan 5 FRONTPANEL front panel 6 POWER main power 7 IDE IDE drive 8 SATAO SATA1 SATA2 SATA3 SATA drives 9 RTCRST RTC reset jumper 10 INTRUDER chassis intrusion header 11 SLOT PCle x1 12 SLOT2 PCle x8 13 SLOT4 PCle x4 14 SLOT3 SLOTS PCI 15 AUX_LED auxiliary hard drive LED 16 FLOPPY diskette drive 17 FAN_CARD_CAGE card cage fan 18 FAN_CPU processor fan 19 PSWD password jumper 20 CPU processor Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password s currently in use A CAUT
70. connector on the system board see Figure 6 2 for the connector location See Hard Drives on page 51 for information about connecting hard drives Memory The four memory module connectors on the system board can accommodate from 512 MB to 4 GB of 533 MHz and 667 MHz unbuffered ECC DDR II single or dual rank memory modules See Figure 6 2 for the location of the four memory module connectors K NOTE As shown in Figure 6 2 memory slots are not in numeric order on the system board When installing memory take care to install it in the proper slots according to the configuration guidelines in Table 3 2 Installing memory in the wrong slots will significantly reduce system performance Installing System Components Memory Module Upgrade Kits The system is upgradable to 4 GB by installing combinations of 512 MB and 1 GB 533 MHz or 667 MHz unbuffered ECC DDR II single or dual rank memory modules You can purchase memory upgrade kits from Dell Memory Module Installation Guidelines If only one memory module is installed it must be installed in connector DIMM_1 If only one memory module is installed in connector DIMM_1 its capacity must be 512 MB If more than one memory module is installed the memory modules must be installed in pairs of matched memory size speed and technology Memory modules must be installed in ordered pairs in connectors DIMM_1 and DIMM_2 and then DIMM_3 and DIMM 4 If a processor with a s
71. ct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted You are prompted to shut down your system This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Changes option in conjunction with the System Password and Admin Password options to further protect your system from unauthorized changes Deleting an Existing System Password 1 Enter the System Setup program 2 Highlight the System Password option and press lt Enter gt to access the system password window 3 Enter the old password and press lt Enter gt Using the System Setup Program 4 5 Press lt Enter gt twice to enter a new blank password and to confirm the new blank password Press lt Enter gt again to continue The setting changes to Not Set Changing an Existing System Password 1 ao oo FF WwW N Enter the System Setup program Highlight the System Password option and press lt Enter gt to access the system password window Enter
72. cutouts at each end of the module When the memory module is properly seated in the connector the securing clips on the memory module socket should align with the securing clips on the other connectors with memory modules installed Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals The system detects that the new memory does not match the existing configuration information and generates the following message The amount of system memory has changed Strike the Fl key to continue F2 to run the setup utility Press lt F2 gt to enter the System Setup program and check the value for Memory Info See System Setup Options on page 28 The system should have changed the value for Memory Info to reflect the newly installed memory Verify the new value If it is correct skip to step 13 If the memory value is incorrect turn off the system and attached peripherals and disconnect the system from the electrical outlet Installing System Components 61 11 Open the system See Opening the System on page 41 12 Ensure that the installed memory modules are seated properly in their connectors and repeat step 7 through step 9 13 When the Memory Info value is correct press lt Esc gt to exit the System Setup program 14 Run the system diagnostics to verify that the memory modules are operating properly See Running the System Diagnostics
73. d drive in this system USB Controller Enables or disables the internal USB controller Off disables the On default controller On enables the controller No Boot enables the controller but disables the ability to boot from a USB device NOTE Operating systems with USB support will recognize USB storage devices regardless of the No Boot setting Front USB Ports Enables or disables the front USB ports independently of the rear ports Off On default disables the controller On enables the controller No Boot enables the controller but disables the ability to boot from a USB device NOTE Operating systems with USB support will recognize USB storage devices regardless of the No Boot setting Serial Port 1 Serial Port 1 options are COM1 COM3 Auto and Off Auto default When serial port is set to Auto the integrated port automatically maps to the next available port Serial port 1 attempts to use COMI first and then COM3 If both addresses are in use for a specific port the port is disabled When serial port is set to COMI the integrated port is configured at 3F8h with IROQ4 When the serial port is set to COM3 the integrated port is configured at 3E8h with IRQ4 If you set the serial port to Auto and add an expansion card with a port configured to the same designation the system automatically remaps the integrated port to the next available port designation that shares the same IRQ setting Table 2 5 Performance Options
74. d and follow the safety instructions that came with the product Removing the Front Drive Bezel 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 K NOTE The sliding plate secures and releases the front drive bezel and helps to secure the drives 42 Installing System Components 3 Slide the lever on the sliding plate in the direction of the arrow until it releases the front drive bezel from its side hinges See Figure 3 3 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in Figure 3 3 Close the system See Closing the System on page 41 Replacing the Front Drive Bezel 1 Slide the lever on the sliding plate in the direction of the arrow and fit the bezel into the chassis 2 Snap the bezel into place and release the lever Figure 3 3 Removing and Replacing the Front Drive Bezel 22 222 222 222222 BIIDD IDDIDZIDIIIDD 229222292222 229222 SEFESOOO 1 front drive bezel 2 sliding plate 3 arrow onthe sliding plate Removing an Insert on the Front Drive Bezel If you install a drive in the 3 5 inch or 5 25 inch drive bays first remove the corresponding insert on the front drive bezel From the back of the bezel squeeze the tabs on the end of the insert and rotate the insert away from the bezel See Figure 3 4 Installing System Components 43 44
75. d the front of the system then lift the system board up and out of the chassis Installing the System Board 1 After removing the old system board lower the new system board into the chassis aligning the I O ports on the system board with the I O connector openings on the back panel of the chassis Using a 2 Phillips screwdriver install the eight screws on the system board that secure it to the chassis See Figure 3 23 Using a 2 Phillips screwdriver attach the processor heat sink pivot mount to the system board See Figure 3 23 NOTICE To prevent damaging the processor clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink Replace the processor and the heat sink and shroud assembly See Replacing the Processor on page 65 Install the memory modules in the same sockets from which they were removed See Installing a Memory Module on page 60 Install the expansion cards and connect any cables See Installing an Expansion Card on page 57 Depending on your configuration connect the following cables that you removed in Removing the System Board on page 76 See Figure 6 2 e Two power supply cables to the POWER and 12VPOWER connectors e Ifapplicable diskette data cable to the FLOPPY connector e I O panel cable to the FRONTPANEL connector 5 25 inch device data cable to the IDE connector e Processor cooling fan cable to the FAN_C
76. der screws to attach to the new drive see Figure 3 8 6 If the drive bay is empty remove the insert on the front drive bezel See Removing an Insert on the Front Drive Bezel on page 43 7 Remove the three shoulder screws from the insert and attach them to the bottom row of holes on the drive See Figure 3 8 Installing System Components 49 50 Figure 3 8 Installing Optical or Tape Drive Shoulder Screws 10 11 12 13 14 15 16 1 screws 3 Gently slide the drive into place until you hear a click or feel the drive securely installed Attach the power cable to the drive See Figure 3 7 Attach the data cable e Ifyou are installing an IDE drive another drive may be attached to the same data cable by another connector Connect the data cable to the IDE connector on the system board See Figure 3 7 e Ifyou are installing a SCSI tape drive connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If you installed an IDE drive enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the
77. device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system
78. diskette system memory See RAM System Setup program A BIOS based program that allows you to configure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine A technology to improve data transfer performance over IP networks by allowing the operating system to offload all TCP IP traffic to specialized hardware on the network adapter while leaving TCP IP control decisions to the host server UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating
79. e od 22229 PEITTI tf PIII OF 2222222 Soaddd oo 2addb dd bd IIIIIP SIIDIIDIIIIDD 2 DavdIIIIIIIIIID dS Sodddv IOI 2 ry AS 1 processor cooling fan 2 release tab for processor fan 3 connector for processor fan CPU_CAGE 4 connector for card cage fan 5 release tab for card cage fan 6 card cage fan FAN_CARD_CAGE 66 Installing System Components Replacing the Cooling Fans 1 Align the securing tabs on the replacement fan with the mounting holes in the system chassis 2 Slide the fan toward the front panel until it snaps into place 3 If you replaced the larger processor cooling fan replace the heat sink and shroud assembly see Removing the Processor on page 62 4 Reconnect the fan power cable to the system board Close the system See Closing the System on page 41 System Battery A coin cell battery maintains system configuration date and time information The battery can last several years To determine whether you need to replace the battery see Troubleshooting the System Battery on page 85 You can operate your system without a battery however without a battery the configuration information is erased if the system is turned off or unplugged from the electrical outlet In this case you must enter the System Setup program and reset the configuration options A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same
80. e Troubleshooting the Video Subsystem on page 81 The keyboard indicators See Troubleshooting the Keyboard on page 81 The diskette drive activity indicator See Troubleshooting a Diskette Drive on page 89 The CD drive activity indicator See Troubleshooting an Optical Drive on page 90 The hard drive activity indicator See Troubleshooting a Hard Drive on page 91 An unfamiliar constant scraping or grinding sound See Getting Help on page 107 when you access a drive Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections on page 80 Troubleshooting Your System 79 Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRO Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQI5 IRQ3 Serial port 2 COM2 and COM4 IRO4 Serial port 1 COM1 and COM3 IRQS Remote access controller IRQ6 Diskette drive optional controller IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQIO Av
81. e installing 45 removing 44 replacing 45 troubleshooting 89 DVD drive See CD DVD drive E error messages 27 systems management 16 expansion cards 56 installing 57 removing 56 replacing 57 troubleshooting 93 external devices connecting 13 F features back panel 13 Index 141 front panel 11 hard drive installing 52 removing 51 troubleshooting 91 I O panel installing 76 removing 74 replacing 76 indicators back panel 13 front panel 11 NIC 14 insert on front drive bezel removing 43 replacing 44 installing 5 25 inch drive 49 bezel 74 CD DVD drive 49 chassis intrusion switch 72 cooling fans 67 diskette drive 45 expansion cards 57 hard drive 52 I O panel 76 memory 60 power supply 70 processor 65 system battery 67 system board 78 142 Index tape drive 49 IRQs avoiding conflicts 80 line assignments 80 J jumpers 101 K keyboard troubleshooting 81 memory 4 GB configurations 59 branches 58 channels 58 installing 60 removing 60 replacing 60 troubleshooting 87 upgrade kits 59 messages alert 26 error messages 27 system 16 warning 25 microprocessor removing 62 replacing 65 troubleshooting 95 mouse troubleshooting 81 N NICs connectors 13 indicators 14 troubleshooting 83 0 opening the system 41 options system setup program 28 P password admin 37 disabling 38 104 features 35
82. e or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Depending on your system configuration disconnect the following power cables e Pl and P2 to the system board e P3 and P5 to the SATA or SAS drives e P7 to the diskette drive e P8 P9 and P10 to the optical and tape drives Z NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you replace them to prevent their being pinched or crimped 4 Remove the heat sink and shroud assembly Loosen the two captive screws holding the heat sink and shroud assembly in place These captive screws are adjacent to the processor cooling fan housing See Figure 3 15 Tilt the heat sink and shroud assembly away from the fan housing and lift it out 6 Remove the IDE I O panel and SATA cables if present attached to the routing clamps on the side of the power supply 7 Using a 2 Phillips screwdriver remove the four Phillips screws that secure the power supply to the back panel 8 Press the power supply release tab down and slide the power supply toward the fron
83. e system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 7 power light No light The system is off Steady green The system is powered on Blinking green The system is in a low power state Steady amber The power supply is probably good Blinking amber The system is powering up e If the hard drive indicator is off the power supply may need to be replaced e If the hard drive indicator is on the system board is faulty Check the diagnostic indicators to see if the specific problem is identified See Diagnostic Lights on page 15 8 network link light m Lights when the system is linked to a network 9 diagnostic lights 4 Display light pattern codes to assist in troubleshooting system problems See Diagnostic Lights on page 15 12 About Your System Back Panel Features and Indicators Figure 1 2 shows the controls indicators and connectors located on the system s back panel Figure 1 2 Back Panel Features and Indicators 1 4 7 voltage selection switch 2 power connector 3 NIC connector USB connectors 5 5 serial connector 6 video connector 1 0 expansion card slots 5 Connecting External Devices When connecting external devices to your system follow these guidelines Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly Devi
84. e the system board Carefully set the processor in the processor frame Ensure that the notched edge of the processor fits securely over the matching tab on the processor frame Do not press down on the processor If the processor is seated correctly it should fit snugly in the socket frame See Figure 3 16 Lower the retention latch onto the processor and then rotate the release lever back toward the system board until it snaps into place Clean the thermal grease from the bottom of the heat sink NOTICE Ensure that you apply new thermal grease Applying new thermal grease is critical to ensuring proper thermal bonding as well as optimal processor operation Apply new thermal grease to the top of the processor Place the heat sink assembly back onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board See Figure 3 15 Align the two captive screws properly with the system board then tighten them to secure the heat sink assembly to the system board Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Cooling Fans The system contains two cooling fans one for the processor and one for the card cage Each contains a shroud that is part of the cooling fan assembly The fan and shroud are replaced as a unit 2 NOTE If you are removing the larger processor cooling fan you must first remove the heat
85. ebsite www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support 1 800 882 1521 St Vincent and the Grenadines 126 Getting Help Website www dell com ve E mail la techsupport dell com General Support toll free 1 877 441 4740 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 394 7430 toll free 1 800 394 7488 toll free 1 800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8
86. eck all cable connections e Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e Change the autonegotiation setting if possible e Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program on page 27 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that all network cables are of the proper type and do not exceed the maximum length If the problem persists see Getting Help on page 107 Troubleshooting Your System 83 84 Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You should only perform ao To Aa WwW N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructio
87. ection Orange 100 Mbps connection Green 10 Mbps connection 14 About Your System Power Supply Indicators The voltage selection switch on the back panel of the system allows you to select one of two primary voltage inputs Ensure that the switch is set to the proper voltage according to Table 1 4 Table 1 4 Voltage Selection Switch If your power source is The voltage selection switch should be set to 110 V 115 220 V 230 For information on system power requirements see Technical Specifications in your Getting Started Guide Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup Table 1 5 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off K NOTE Once the system completes POST all diagnostic lights will be OFF Table 1 5 Diagnostic Indicator Codes Code Causes Corrective Action The computer is in a Plug the computer into a working electrical D099 normal off condition ora outlet and press the power button possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Possible processor failure See Troubleshooting the Microprocessor on OOOO page 95 Memory failure See Troubleshooting System Memory on 0900 page 87
88. em Setup When set to Do Not Report disabled and an error is detected during POST the BIOS will display the error message and continue booting the system NOTE When detected some errors such as CPU or PCI fan failure will display an error message and prompt you to press lt F1 gt to continue or lt F2 gt to enter the Setup Menu 34 Using the System Setup Program Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting an Existing System Password on page 36 If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 104
89. entation for reinstallation information No timer tick interrupt A chip on the system board might be malfunctioning Run the system diagnostics See Running the System Diagnostics on page 97 Non system disk or disk error The diskette in the diskette drive or your hard drive does not have a bootable operating system installed on it Replace the diskette with one that has a bootable operating system or remove the diskette and then restart the system If the problem persists see Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 If the problem persists see Getting Help on page 107 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed on it Insert a diskette that has a bootable operating system Not enough memory or resources Close some programs and try again You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your system to restore system resources If so try opening the program that you want to use first Mixing ECC and non ECC DIMMs is not supported on this platform See Troubleshooting System Memory on page 87 If the problem persists see Getting Help on page 107 About Your System 23 Table 1 6 System Messages continued Message Causes Corrective Act
90. eripherals Run the appropriate online diagnostic test for any item in the system that doesn t require an expansion card If the problem persists run the appropriate online diagnostic test on each card See Using Dell PowerEdge Diagnostics on page 97 a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System on page 41 Remove an expansion card See Removing an Expansion Card on page 56 a 0 Close the system See Closing the System on page 41 e Reconnect the system to the electrical outlet and turn on the system and attached peripherals f Run the appropriate online diagnostic test If the tests fail repeat step 13 for each expansion card until you are able to single out the faulty expansion card If the tests fail for all expansion cards see Getting Help on page 107 Troubleshooting Your System Troubleshooting the Microprocessor Problem e Error message indicates a processor problem Diagnostic indicator code indicates a problem with the processor or system board A heat sink is not installed for the processor Action A CAUTION Many repairs may only be done by a certified service technician You should only perform 10 11 12 13 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not au
91. essages appear on the screen to notify you of a possible problem with the system Table 1 6 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 1 6 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action 16 About Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 1 6 System Messages Message Causes Corrective Actions A filename cannot contain any of the following Do not use these characters in filenames characters NCP SOE BS ES A required DLL file was The application that you are trying to Remove and then reinstall the not found open is missing an essential file application See the application s documentation for installation instructions Alert CPU fan not The processor cooling fan is faulty or Ensure that the processor cooling fan is detected the fan assembly is not installed properly installed
92. gnostics See Running the System Diagnostics on page 97 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory on page 87 The file being copied is too large for the destination drive 24 About Your System The file that you are trying to copy is too large to fit on the disk Try increasing disk space on the destination drive by deleting unnecessary files Table 1 6 System Messages continued Message Causes Corrective Actions Time of day clock stopped The battery might be faulty See Troubleshooting the System Battery on page 85 Time of day not set The time or date stored in the System Enter the System Setup program and Setup program does not match the correct the Date and Time options See system clock Using the System Setup Program on page 27 If the problem persists see Troubleshooting the System Battery on page 85 Timer chip counter 2 A chip on the system board might be Run the system diagnostics See failed malfunctioning Running the System Diagnostics on page 97 Unexpected interrupt in Run the system diagnostics See protected mode Runn
93. h the card for information on configuring the card making internal connections or otherwise customizing it for your system Z NOTE Some NICs automatically start the system when they are connected to a network Insert the card into the expansion card connector on the system board SLOT1 SLOT2 SLOT3 SLOT4 or SLOTS and press down firmly Ensure that the card is fully seated in the slot and all cards and filler brackets are flush with the alignment bar See Figure 6 2 for the location of the five expansion card connectors Close the card retention door to secure the card s in the system NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Install any device drivers required for the card as described in the documentation for the card SAS Controller Expansion Card Read the installation instructions in the documentation for your SAS controller card Install the card in expansion card connector SLOT2 see Installing an Expansion Card on page 57 and connect the hard drive activity indicator cable from the card to the AUX_LED
94. ing components are properly installed e Expansion cards e Power supply e Fans e Processors and heat sinks e Optional installed drivers e Memory modules Ensure that all cables are properly connected Close the system See Closing the System on page 41 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 97 If the tests fail see Getting Help on page 107 Troubleshooting the System Battery Problem K System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not remain current NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program on page 27 Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system Enter the System Setup program See Using the System Setup Program on page 27 If the date and time are not correct in the System Setup program replace the battery See System Battery on page 67 Troubleshooting Your System 85 If the problem is not resolved by replacing the battery see Getting Help on page 107 K NOTE Some software may
95. ing the System on page 41 Reconnect the system to the electrical outlet and turn on the system System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The heat sink can get hot during operation To avoid burns ensure that the system has sufficient time to cool before removing the system board Removing the System Board 1 2 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Depending on your configuration disconnect the following cables from the system board See Figure 6 2 for connector locations e Two power supply cables from the POWER and 12VPOWER connectors e Diskette data cable from the FLOPPY connector e I O panel cable from the FRONTPANEL connector e 5 25 inch device data cable from the IDE connector e Processor cooling fan cable from the FAN_CPU connector e Card cage cooling fan cable from the FAN_CARD_CAGE connector Installing System Components 20 e SATA hard drive data cable s from the SATA connector s e Intrusion switch cable fro
96. ing the System Diagnostics on page 97 Write fault The operating system cannot write to See Troubleshooting a Diskette Drive weice Cane hw selected the diskette drive or hard drive on page 89 or Troubleshooting a Hard Drive on page 91 drive lt drive letter gt is not The diskette drive cannot read the Insert a diskette into the drive or replace accessible The device is diskette the existing diskette and try again not ready Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application About Your System 25 26 Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help on page 107 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status
97. ing the yellow cable loop 7 Remove the mounting screw holding the I O panel assembly to the front chassis See Figure 3 22 Lift the I O panel assembly out of the system Figure 3 22 Removing and Installing the 1 0 Panel Assembly 1 0 panel assembly 2 1 0 panel ribbon cable 3 holding tab on the chassis screw on the O panel Installing System Components 75 76 Replacing the I O Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform 1 2 3 4 5 K 6 7 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Fit the I O panel assembly into the holding tab on the front of the chassis See Figure 3 22 Secure the I O panel assembly by replacing the screw See Figure 3 22 Connect the I O panel ribbon cable to the new I O panel connector Replace the large processor cooling fan See Replacing the Cooling Fans on page 67 Replace the heat sink and shroud assembly See Replacing the Processor on page 65 NOTE To prevent damaging the processor clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink Close the system See Clos
98. installation For instructions see the documentation that accompanied the drive If you are installing a SCSI tape drive you must have a SCSI controller card installed see Installing an Expansion Card on page 57 and configure the tape drive according to the documentation that came with the tape drive based on the following guidelines a Each device attached to a SCSI host adapter must have a unique SCSI ID number narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number b SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated Therefore you enable the tape drive s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove the front drive bezel See Removing the Front Drive Bezel on page 42 If another drive is installed remove it see Removing an Optical or Tape Drive on page 47 and remove the three shoul
99. ions Operating system not found See Troubleshooting a Hard Drive on page 91 If the problem persists see Getting Help on page 107 Please connect USB keyboard mouse to USB ports on the back of the computer Plug and play configuration error The keyboard and or mouse is not properly connected An attached device is improperly configured See Troubleshooting a USB Device on page 82 See Troubleshooting Your System on page 79 Read fault The operating system cannot read from the diskette or hard drive the system could not find a particular sector on the disk or the requested sector is defective See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Requested sector not found The operating system cannot read from the diskette or hard drive the system could not find a particular sector on the disk or the requested sector is defective See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Reset failed The disk reset operation failed See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 A faulty diskette drive or hard drive See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 Sector not found Seek error Shutdown failure A chip on the system board might be malfunctioning Run the system dia
100. iprocessing Used to describe a system that has two or more processors connected via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system 138 Glossary striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable
101. is difficult to remove gently move the module back and forth to remove it from the connector Installing a Memory Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Press on the securing clip at each end of the memory module connector See Figure 3 14 A amp O N Align the memory module s edge connector with the alignment key in the connector The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way Installing System Components 5 Applying even pressure to both ends of the module insert the module into the connector and carefully press the module into place Figure 3 14 Installing and Removing a Memory Module 10 A A ee 1 memory module 2 alignment key 3 socket 4 memory module socket ejectors 2 Pull up on the securing clips to lock the module into place If you insert the module correctly the securing clips snap into the
102. ites www dell com support dell com support For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed K NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS computers you may contact Dell through the support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator K NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla Website www dell com ai E mail la techsupport dell com General Support toll free 800 335 0031 Antigua and Barbuda Website www dell com ag E mail la techsupport dell com General Support 1 800 805 5924 Argentina Buenos Aires Website www dell com ar International Access Code 00 E mail la techsupport dell com Country Code
103. ith the following steps 2 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 27 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 ao a Aa W Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 107 Troubleshooting a Hard Drive Problem e Device driver error One or more hard drives not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting Your System 91 NOTICE This troubleshooting procedure can destroy data
104. ize of the expansion card connectors for the PCI x4 card is PCIx 8 and for the PCI x8 card is PCI x16 Removing an Expansion Card A CAUTION Many repairs may only be done by a certified service technician You should only perform ao arr U N troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 To open the card retention door press the two release tabs inward See Figure 3 13 If necessary disconnect any cables from the card Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot Z NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Installing System Components Figure 3 13 Removing and Installing an Expansion Card 1 release tabs 2 2 card retention door 3 alignment bar 4 alignment guide 5 filler bracket Close
105. l firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating system monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following e Front or back panel indicators e System messages e Warning messages e Diagnostics messages e Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of system features setting up your system and technical specifications e CDs included with your system provide documentation and tools for configuring and managing your system e Systems management software documentation describes the features requirements installation and basic operation of the software e Operating system documentation describes how to install if necessary configure and use the operating system software e Document
106. lower front side bus rating than the memory is installed the memory will operate at the processor s slower front side bus speed NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have even if you purchased the new memory modules from Dell Use only unregistered or unbuffered ECC DDR II memory modules Table 3 2 illustrates memory configuration guidelines It is important to follow the slot installation configurations shown here to achieve maximum memory performance Table 3 2 Memory Configuration Guidelines Total Memory DIMM_1 DIMM_2 DIMM_3 DIMM_4 512 MB 512 MB none none none 1 GB 512 MB 512 MB none none 2 GB 512 MB 512 MB 512 MB 512 MB 2 GB 1 GB 1 GB none none 3 GB 1 GB 1 GB 512 MB 512 MB 4 GB 1 GB 1 GB 1 GB 1 GB Addressing Memory With 4 GB Configurations Microsoft Windows Operating System Only Your system supports a maximum of 4 GB of memory using four 1 GB memory modules Current operating systems can use a maximum of 4 GB of address space however the amount of memory available to the operating system is slightly less than 4 GB K NOTE Depending on the type of PCI PCle expansion cards that are installed in your system your system may only support a maximum of 3 4 GB of memory or less Installing System Components 59 60 The following components require address space System ROM e Advanced P
107. m and attached peripherals and then turn them on again If an error message does not appear continue to the next step If an error message appears go to step 11 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 27 If the amount of memory installed matches the system memory setting go to step 11 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Ensure that the memory banks are populated correctly See Memory Module Installation Guidelines on page 59 If the memory modules are populated correctly continue to the next step Reseat the memory modules in their sockets See Installing a Memory Module on page 60 Close the system See Closing the System on page 41 Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 27 If the amount of memory installed still does not match the system memory setting proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System on page 41 NOTE Several configurations for the memory modules exist see Memory Module Installation Guidelines on page 59 If a diagnostic tes
108. m board a SAS expansion card or a SAS RAID controller See Hard Drives on page 51 Verify that the SAS or SATA cables are securely seated in their connectors Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 107 Troubleshooting a SAS RAID Controller K NOTE When troubleshooting a SAS RAID controller also see the documentation for your operating system and the controller Problem Error message indicates a problem with the SAS RAID controller SAS RAID controller performs incorrectly or not at all 92 Troubleshooting Your System Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 2 Enter the System Setup program and ensure that the SAS RAID controller is enabled See Using the System Setup Program on page 27 3 Restart the system and press lt Ctrl gt lt C gt for the installed controller card to enter the config
109. m the INTRUDER connector Remove all expansion cards and any attached cables See Removing an Expansion Card on page 56 Remove all memory modules See Memory on page 58 Z NOTE Record the memory module socket locations to ensure proper reinstallation of the memory modules CAUTION The processor and heat sink can become extremely hot Allow sufficient time for the processor and heat sink to cool before handling NOTICE To prevent damaging the processor do not pry the heat sink off of the processor Remove the processor See Removing the Processor on page 62 Using a 2 Phillips screwdriver remove the eight system board mounting screws that secure the system board to the chassis See Figure 3 23 Using a 2 Phillips screwdriver remove the two processor heat sink pivot mount screws and remove the pivot mount from the system board See Figure 3 23 The heat sink pivot mount screws are green and are longer than the system board mounting screws Figure 3 23 System Board Mounting Points E amp 2 e e 6 3 1 heat sink pivot mount 2 system board mounting 3 system board screws 2 screws 8 Installing System Components 77 78 9 Carefully route any loose cables away from the edges of the system board 10 Gently slide the system board towar
110. nctions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc C
111. ng System Features During Startup 10 Front Panel Features and Indicators 11 Back Panel Features and Indicators 13 Connecting External Devices 2 2 0 0 0 0 ee eee 13 NIC Indicator Codes 2 ee 14 Power Supply Indicators 2 2 ee 15 Diagnostic Lights 2 2 ee 15 System Messages 0 0 00 ce ee eee 16 Warning Messages aa ee ens 25 Diagnostics Messages naunau aaa a 26 Alert Messages 0 0 0 00 cee ee es 26 2 Using the System Setup Program 27 Entering the System Setup Program oaaae aaa 27 During System Setup aaa a 27 Responding to Error Messages oaaao aaa 27 Navigating the System Setup Program 27 Exiting the System Setup Program 000 28 System Setup Options 0 0 0 0 ee eee eee 28 Main Screen ma ra ua as oe Ste Beare i egy Mae 28 Password Features 2 2 200000 eee ee ee 35 Using the System Password 00000 eee eee 35 Using the Admin Password 0000002 37 Disabling a Forgotten Password 222 0 38 Contents 3 3 Installing System Components 39 Recommended Tools 0 00000 eee neue 39 Inside the System 0 0 0 0 0 2c ee ee 40 Opening the System 0 0000 eee eee 41 Closing the System 0 0000 41 Front Drive Bezel
112. ng available One or more memory modules might Reinstall the memory modules and if memory be faulty or improperly seated necessary replace them See Troubleshooting System Memory on page 87 Diskette drive 0 seek A cable might be loose or the system See Troubleshooting a Diskette Drive failure configuration information might not on page 89 match the hardware configuration Diskette read failure The diskette might be defective ora If the diskette drive indicator turns on cable might be loose try a different disk See Troubleshooting a Diskette Drive on page 89 Diskette subsystem reset The diskette drive controller might be Run the system diagnostics See failed faulty Running the System Diagnostics on page 98 Diskette write protected The diskette is write protected Slide the write protect notch to the open position Drive not ready No diskette is in the drive Insert a diskette in the drive Error auto sensing primary See Troubleshooting a Hard Drive on master hard disk drive page 91 Error auto sensing primary slave hard disk drive Error auto sensing secondary master hard disk drive Error auto sensing secondary slave hard disk drive Floppy diskette seek A diskette drive is not connected but See Troubleshooting a Diskette Drive failure is enabled in the BIOS setup menu on page 89 The diskette in the drive is faulty Gate A20 failure Faulty keyboard controller faulty See Getting Hel
113. nnect the system to the electrical outlet and turn on the system Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Password on page 35 Jumpers and Connectors 105 106 Jumpers and Connectors Getting Help Obtaining Assistance 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist see Diagnostics Checklist on page 111 and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services on page 107 5 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Support Service on page 108 and Before You C
114. ns that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove all expansion cards installed in the system See Removing an Expansion Card on page 56 Let the system dry thoroughly for at least 24 hours Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 107 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 57 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 If the tests fail see Getting Help on page 107 Troubleshooting a Damaged System Problem System was dropped or damaged Troubleshooting Your System Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening the System on page 41 Ensure that the follow
115. nside the system Reinstall the system cover a__ Insert the bottom edge of the cover into the bottom of the system chassis See Figure 3 2 b Press down on the cover until the cover release tab snaps into place If applicable install the padlock Reconnect the system to the electrical outlet and turn on the system and attached peripherals After you open and close the cover the chassis intrusion detector if enabled causes the following message to appear on the screen at the next system start up ALERT Cover was previously removed To reset the chassis intrusion detector press lt F2 gt to enter the System Setup program See Using the System Setup Program on page 27 Z NOTE If a setup password has been assigned by someone else contact your network administrator for information on resetting the chassis intrusion detector Installing System Components 41 Figure 3 2 Opening and Closing the System 1 release tab Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5 25 inch drives To remove or install a drive you must first remove the front drive bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Rea
116. oning properly 5 Ifthe problem is resolved close the system See Closing the System on page 41 If the problem persists remove the faulty power supply See Removing the Power Supply on page 69 6 Install a new power supply See Installing the Power Supply on page 70 If the problem persists see Getting Help on page 107 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure that none of the following conditions exist 86 Troubleshooting Your System e System cover drive blank or front or back filler panel is removed e Ambient temperature is too high e External airflow is obstructed e Cables inside the system obstruct airflow e An individual cooling fan is removed or has failed See Troubleshooting a Fan on page 87 Troubleshooting a Fan Problem System status indicator is amber System message indicates a fan related error message Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostic test See Using Dell PowerEdge Diagnostics on page 97
117. ont side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your
118. or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Removing the System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and record the option settings on the System Setup screens See Using the System Setup Program on page 27 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 4 See Figure 6 2 for the location of the system battery and then remove any cables that block access to the battery NOTICE If you use a blunt nonconductive object to depress the tab next to the battery be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the tab before you attempt to depress the tab Do not pry out the battery You may damage the system board by prying off the socket or by breaking circuit traces on the system board Installing System Components 67 5 Press the tab on the battery socket to release the b
119. osition and slowly pull the drive out of the bay Installing System Components Figure 3 5 Removing or Installing a Diskette Drive 4 1 arrow on the sliding plate 2 sliding plate 3 drive stop tab 4 power cable to diskette 5 data cable to diskette drive 6 data cable to system board drive P7 connector FLOPPY 7 Ifyou are permanently removing the drive replace the 3 5 inch insert on front drive bezel See Replacing an Insert on the Front Drive Bezel on page 44 If you are replacing the diskette drive see Installing a Diskette Drive on page 45 Replace the front drive bezel See Replacing the Front Drive Bezel on page 43 Close the system See Closing the System on page 41 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Installing a Diskette Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 41 Installing System Components 45 46 ao 0a Aa W Unpack the
120. p on page 107 system board 20 About Your System Table 1 6 System Messages continued Message Causes Corrective Actions General failure The operating system is unable to carry out the command This message is usually followed by specific information Take the appropriate action to resolve the problem Hard disk configuration error Hard disk controller failure Hard disk drive failure Drive x not found Serial or Parallel ATA SATA or PATA n NOTE x is the drive number 0 6 and nis SATAO 3 or PATAO 1 The hard drive failed initialization Run the system diagnostics See Running the System Diagnostics on page 97 Also see Troubleshooting a Hard Drive on page 91 Run the system diagnostics See Running the System Diagnostics on page 97 Also see Troubleshooting a Hard Drive on page 91 Insert bootable media Invalid configuration information please run SETUP program The operating system is trying to boot from a nonbootable diskette or CD The system configuration information does not match the hardware configuration Insert a bootable diskette or CD Enter the System Setup program and correct the system configuration information See Using the System Setup Program on page 27 Keyboard Controller Failure Keyboard Stuck Key Failure Keyboard failure A cable or connector might be loose or the keyboard or keyboard mouse controller migh
121. pport toll free 1 866 278 6818 Barbados Website www dell com bb E mail la techsupport dell com General Support 1 800 534 3142 Getting Help 113 Country City International Access Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Country Code Toll Free Numbers City Code Belgium Brussels Website support euro dell com International Access Code 00 Tech Support for XPS 02 481 92 96 Country Code 32 Tech Support for all other Dell computers 02 481 92 88 City Code 2 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Website www dell com bm E mail la techsupport dell com General Support 1 877 890 0751 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 E mail la techsupport dell com Customer Support Tech Support Technical Support Fax Customer Care Fax 0800 90 3355 51 3481 5470 51 3481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 114 Getting Help Country City International Acces
122. r as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A comprehensive set of tests for your system DIMM Dual in line memory module See also memory module 134 Glossary DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM
123. r as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the replacement hard drive and prepare it for installation Check the documentation for the hard drive to verify that the drive is configured for your system Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 If you are replacing a hard drive remove the drive that you are replacing see Removing a Hard Drive on page 51 If there is a hard drive bracket in the empty hard drive bay remove the bracket by pressing the two tabs toward each other and pulling it up and out of the drive bay Installing System Components If a replacement hard drive does not have the hard drive bracket attached remove the bracket from the old drive 6 Snap the new drive into the guide bracket See Figure 3 10 7 Insert the guide bracket assembly into the drive bay until it snaps into place See Figure 3 9 Figure 3 10 Installing a Hard Drive in a Drive Bracket 1 hard drive 2 hard drive bracket NOTICE SAS drives and SATA drives cannot be mixed in the system The drives must be either SATA or SAS hard drives K NOTE The SAS controller card must be installed in PCle SLOT2 See Figure 6 2 8 Connect the power cable to
124. r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test for the expansion card which is exhibiting issues See Using Dell PowerEdge Diagnostics on page 97 Follow any recommended actions provided by the diagnostics If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 57 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove all expansion cards in the system See Removing an Expansion Card on page 56 NOTE If your operating system is running off a disk controller card such as a SAS controller card do not remove it Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached p
125. ration options See your SAS adapter User s Guide for more information lt Ctrl S gt Option is displayed only if you have PXE support enabled through the System Setup Program see Table 2 1 This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC About Your System Front Panel Features and Indicators Figure l 1 shows the controls indicators and connectors located on the system s front panel Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators CCCCCCS CCCCCS CCCCCS OOOO COCCCe k CCCCCCe COCeeee COCCCCCCCCCCCCCCCOS Table 1 2 Front Panel Components Item Component Icon Description l upper 5 25 inch drive Holds an optical drive bay 2 lower 5 25 inch drive Holds an optional optical or tape backup unit drive bay 3 flex bay Holds an optional diskette drive 4 hard drive activity 6 Indicates hard drive activity indicator About Your System 11 Table 1 2 Front Panel Components continued Item Component Icon Description 5 USB connectors 2 ea Connects USB 2 0 compliant devices to the system 6 power button The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If th
126. rds and four memory modules The hard drive bays provide space for up to two SAS or SATA hard drives Drive bays in the front of the system provide space for an optical drive an optional tape drive or second optical drive and an optional diskette drive A controller expansion card is required for SAS hard drives Power is supplied to the system board and internal peripherals through a single nonredundant power supply Installing System Components Opening the System A CAUTION Many repairs may only be done by a certified service technician You should only perform 0 Aa O N a troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Press the power button to ground the system board If you have installed a padlock through the padlock ring on the back panel remove the padlock Lay the system on its side as shown in Figure 3 2 Open the system by sliding the cover release tab toward the rear of the system and lifting the cover off See Figure 3 2 Closing the System 1 2 3 Ensure that all internal cables are connected and folded out of the way Ensure that no tools or extra parts are left i
127. rogrammable Interrupt Controllers APIC e Integrated PCI devices such as NICs and SCSI controllers e PCI expansion cards At start up the BIOS identifies the components that require address space The BIOS dynamically calculates the amount of reserved address space required The BIOS then subtracts the reserved address space from 4 GB to determine the amount of usable space e If the total installed system memory is less than the usable space all installed system memory is available for use only by the operating system e If the total installed system memory is equal to or greater than the usable address space a small portion of installed memory is available for use by the operating system Removing a Memory Module A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Press out on the securing clip at each end of the memory module connector See Figure 3 14 A O N Grasp the memory module and pull it out of the connector If the module
128. rt Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Status Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 98 1 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 5963 044 556 3469 044 556 1760 044 556 4300 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Support Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2
129. rt telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 111 If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information 110 Getting Help Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help 111 Contacting Dell To contact Dell electronically you can access the following webs
130. s General Support E mail la techsupport dell com General Support 0800 441 567 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Panama E mail la techsupport dell com General Support 011 800 507 1264 Peru E mail la techsupport dell com General Support 0800 50 669 Getting Help 125 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Poland Warsaw International Access Code 011 Website support euro dell com E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 Technical Support 707200149 Country Code 351 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis W
131. s Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Canada North York Ontario International Access Code 011 Cayman Islands Online Order Status www dell ca ostatus AutoTech automated Hardware and Warranty Support Customer Service Home Sales Small Business Customer Service med large business government Customer Service printers projectors televisions handhelds digital jukebox and wireless Hardware Warranty Support Home Sales Small Business Hardware Warranty Support med large bus government Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales E mail la techsupport dell com General Support toll free toll toll free toll toll toll free toll free toll free free Tee Tee 1 800 24 1 800 84 1 800 84 7 9362 7 4096 1 800 326 9463 7 4096 1 800 906 3355 1 800 387 5757 1 877 335 5767 1 800 387 5752 1 800 387 5755 1 866 440 3355 1 877 262 5415 Chile Santiago Country Code 56 City Code 2 Website www dell com cl E mail la techsupport dell com Sales and Customer Support toll free 1230 020 4823 Getting Help 115 Country City In
132. s in the proper place and have used the correct pathname See Troubleshooting a Diskette Drive on page 89 or Troubleshooting a Hard Drive on page 91 bb dd f I bb dd f I bb dd f RQ for O BAR Mem BAR bb dd f Error allocating PCI Device Error allocating for PCI Device Error allocating for PCI Device Error allocating PMem BAR for PCI Device bb dd f Error allocating UMB for PCI Device The system encountered a problem while trying to configure an expansion card or integrated on board devices NOTE bb is the bus number ddis the device number and is the function number All numbers are hexadecimal If the device number points to an expansion card the card can be removed See Troubleshooting Expansion Cards on page 93 If the device number points to a an on board device disable the device See Using the System Setup Program on page 27 Controller has failed The hard drive or the associated controller is defective See Troubleshooting a Hard Drive on page 91 About Your System 19 Table 1 6 System Messages continued Message Causes Corrective Actions Data error The diskette drive or hard drive For the operating system run the cannot read the data appropriate utility to check the file structure of the diskette drive or hard drive See your operating system documentation for information on running these utilities Decreasi
133. s require that the SERR message mechanism be disabled Load Defaults Allows you to restore all System Setup options to their factory defaults Event Log Allows you to view the Event Log Entries are marked R for Read and U for Unread Mark All Entries Read puts an R to the left of all the entries Clear Log clears the Event Log Table 2 9 POST Behavior Options Option Description Fast Boot When enabled this feature reduces system startup time by bypassing On default some compatibility steps Off does not skip any steps during system startup On starts the system more quickly Numlock Key Determines the functionality of the numeric keys on the right side of On default your keyboard Off commands the right keypad keys to function as arrows On commands the right keypad keys to function as numbers POST Hotkeys Determines whether the sign on screen displays a message stating the Setup and Boot Menu keystroke sequence that is required to enter the Setup program or the default Quickboot feature Setup amp Boot Menu displays both messages F2 Setup and F11 Boot Menu Setup displays the setup message only F2 Setup Boot Menu displays the Quickboot message only F11 Boot Menu None displays no message Keyboard Errors When set to Report enabled and an error is detected during POST the Report default BIOS will display the error message and prompt you to press lt F1 gt to continue or press lt F2 gt to enter Syst
134. sing the System Setup Program on page 27 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help on page 107 Troubleshooting Your System Troubleshooting an IDE Tape Drive Problem e System cannot read data from a tape in an IDE tape drive e Diagnostic indicators or system messages indicate a tape drive related failure Tape drive indicator if applicable does not blink during boot Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different tape that you know works properly If the problem persists continue w
135. ssor cooling fan 63 Installing System Components 5 Open the processor cover by sliding the release lever from under the release lever latch on the socket Then pull the lever back to release the processor See Figure 3 16 Figure 3 16 Installing and Removing a Processor 1 processor 2 retention latch 3 socket 4 release lever latch 5 tab 6 notched processor edge 7 release lever NOTICE The retention latch is pressure loaded Ensure that the latch does not quickly open and strike the processor or system board Carefully pivot the retention latch away from the processor NOTICE Do not pry the processor from the socket by a single edge This could result in damage to the processor s delicate connections NOTICE Be careful not to touch or drop any foreign materials on the socket connector pads O O o Lift the processor straight up and out of the socket Leave the release lever and retention latch in the release position so that the socket is ready for the new processor 64 Installing System Components Replacing the Processor 1 2 10 11 Unpack the new processor Ensure that the contacts on the bottom of the replacement processor are free from dirt or other foreign material Align the notched edge of the replacement processor with the tab on the processor frame See Figure 3 16 NOTICE Use caution when removing and installing the processor Damaging the processor socket connectors can damag
136. stem password Using the System Setup Program Table 2 6 Security Options continued Option Description Chassis Intrusion On Silent default Enables or disables the chassis intrusion detection feature When set to On Silent chassis intrusion is detected but no warning message is reported during start up When set to On this field displays DETECTED when the chassis cover has been opened Pressing any edit key acknowledges the intrusion and arms the system to look for further security breaches Off disables the chassis intrusion detection feature Intrusion Alert If an intrusion has been detected press the lt Enter gt key to acknowledge the intrusion and arm the system to look for further security breaches Execute Disable On default Specifies whether or not Execute Disable Memory Protection Technology is On or Off Table 2 7 Power Management Options Option Description AC Recovery Determines how the system responds when AC power is re applied after a Last default power loss Off commands the system to stay off when the power is re applied You must press the front panel power button before the system turns on On commands the system to turn on when the power is re applied Last commands the system to return to the last power state the system was in just before it was turned off Auto Power On Off default Determines when to use the Auto Power Time setting to turn on the system Off
137. stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 97 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 5 For a problem with a single hard drive continue to the next step 3 If your system has a SAS RAID controller perform the following steps b c Restart the system and press lt Ctrl gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility Ensure that the hard drive has been configured correctly for the RAID Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly See the operating system documentation for more information 5 Check the cable connections inside the system d e f Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Verify that the cable connections between the hard drive s and the drive controller are correct whether the connections are to the SATA connectors on the syste
138. sts or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results 98 Running the System Diagnostics Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device type or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics
139. switch cable to the INTRUDER connector on the system board Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system Installing System Components Bezel Removing the Bezel A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Tur off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove the heat sink and shroud assembly See Removing the Processor on page 62 Do not remove the processor however 4 Remove the large processor cooling fan See Removing the Cooling Fans on page 65 Remove the three bezel release screws See Figure 3 21 6 Slide the bezel toward the top of the system then lift it outward Installing System Components 73 Figure 3 21 Removing the Bezel a N DIddDIIIdDd dd 2222 DIS bezel release screws 3 2 bezel Replacing the Bezel 1 ao To Aa Q N Align the bezel with the chassis frame and slide it into position Attach the three bezel release screws to secure the bezel to the
140. system chassis See Figure 3 21 Replace the processor fan See Replacing the Cooling Fans on page 67 Reinstall the heat sink and shroud assembly See Replacing the Processor on page 65 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system 1 0 Panel Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform 74 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Installing System Components Removing the I O Panel Assembly 1 2 3 4 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove the heat sink and shroud assembly See Removing the Processor on page 62 Do not remove the processor however Remove the processor cooling fan See Removing the Cooling Fans on page 65 Remove the front bezel See Removing the Bezel on page 73 NOTICE Carefully note the routing of each cable before you disconnect it so that you are sure to re route cables 6 correctly Disconnect the I O panel ribbon cable from the I O panel connector by pull
141. t be faulty See Troubleshooting the Keyboard on page 81 Keyboard fuse has failed See Troubleshooting the Keyboard on page 81 Memory address line failure at address read value expecting value A memory module might be faulty or improperly seated Reinstall the memory modules and if necessary replace them See Troubleshooting System Memory on page 87 Memory allocation error The software you are attempting to run is conflicting with the operating system another program or a utility Turn off the system wait 30 seconds restart the system and then try to run the program again If the error message appears again see the software documentation for additional troubleshooting suggestions About Your System 21 Table 1 6 System Messages continued Message Causes Corrective Actions Memory data line failure A memory module might be faulty or Reinstall the memory modules and if at address read value improperly seated necessary replace them See expecting value Troubleshooting System Memory on Memory double word logic page 87 failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory size in CMOS The amount of memory recorded in Restart the system If the error message invalid the system configuration information appears
142. t of the system then lift it out of the system chassis See Figure 3 19 9 Remove the cable clamp and set it aside to attach to the new power supply Installing System Components 69 Figure 3 19 Removing the Power Supply 222207 SSSSESF PA 1233 O 1 power supply release tab 2 power supply 3 screws 4 4 cable clamp Installing the Power Supply 70 1 2 3 Attach the cable clamp to the new power supply Align the power supply mounting holes with the mounting holes on the back panel Slide the power supply toward the back panel until it snaps into place over the power supply release tab Using a 2 Phillips screwdriver install the four Phillips screws that secure the power supply to the back panel Reattach the IDE I O panel and SATA cables if present to the routing clamp on the side of the power supply Reroute the SATA power cables along the bottom of the chassis These cables must lie under the heat sink and shroud when the system is assembled Clean off the bottom of the heat sink and apply new thermal grease Installing System Components 10 Place the heat sink assembly onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board See Figure 3 15 Align the two captive screws with the system board and tighten them to secure the heat sink assembly to the system board Depending on your system configuration connect the following power cables e Pl and P2 to the s
143. t or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in socket 1 with a module of the same type and capacity that is known to be good See Installing a Memory Module on page 60 Close the system See Closing the System on page 41 Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system Troubleshooting Your System 17 If the memory problem is still indicated repeat step 11 through step 16 for each memory module installed If the problem persists see Getting Help on page 107 Troubleshooting a Diskette Drive Problem e Error message indicates a diskette drive problem Action A CAUTION Many repairs may only be done by a certified service technician You should only perform 0 A Ww N oo N OO 10 11 12 13 14 15 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program on page 27 Run the appropriate online diagnosti
144. technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Jumpers and Connectors 101 Figure 6 1 System Board Jumpers c a gx 2 Zs I i CS EJ 7 C ee ae EESTE n a n HEE EE gt S S gt j oo A RTCRST PSWD a B S es Gea Table 6 1 System Board Jumper Settings Jumper Setting Description PSWD j default The password feature is enabled O o The password feature is disabled RTCRST Oo default The configuration settings in NVRAM are retained at system Bk boot The configuration settings in NVRAM are cleared at next system boot 102 Jumpers and Connectors System Board Connectors CAUTION Many repairs may only be done by a certified service techni
145. ternational Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll toll toll f toll f toll toll toll toll toll toll toll toll toll toll toll toll f toll toll f Tee Tee Tee Tee Tee free Tee Tee Tee free Tee Tee Tee Tee Tee Tee Tee Tee 592 818 1350 800 858 2968 800 858 0950 800 858 0960
146. test See Using Dell PowerEdge Diagnostics on page 97 If the tests run successfully but the problem persists see Getting Help on page 107 Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 27 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector Troubleshooting Your System Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 107 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help on page 107 Turn off the system and the USB device and swap the device with a comparable device Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help on page 107 If the problem persists see Getting Help on page 107 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 2 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 97 Check the appropriate indicator on the NIC connector e If the link indicator does not light ch
147. the electrical outlet and turn on the system and attached peripherals Enter the System Setup program and ensure that the drive s controller is enabled See Using the System Setup Program on page 27 Installing System Components 17 Optional Test the drive by running the system diagnostics See Running the System Diagnostics on page 97 Optical and Tape Drives In the upper 5 25 inch drive bay you can install only an optical drive In the lower 5 25 inch drive bay you can install either an optical or a tape backup unit Removing an Optical or Tape Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Remove the front drive bezel See Removing the Front Drive Bezel on page 42 Disconnect the power and data cables from the back of the drive See Figure 3 7 Slide the lever on the sliding plate in the direction of the arrow to release the shoulder screw ao To Aa U N Slide the drive out to remove it from the drive bay
148. the hard drive 9 Connect the data cable to the hard drive e For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATAO first drive and SATA2 second drive connectors on the system board See Figure 3 11 See Figure 6 2 for the location of the hard drive connectors on the system board e For connection to a SAS controller expansion card SAS or SATA hard drives connect the data cable from the SAS controller card and the power cable as shown in Figure 3 12 See SAS Controller Expansion Card on page 58 for instructions about installing the card and routing the cables Installing System Components 53 Figure 3 11 Cabling a SATA Hard Drive to the Integrated SATA Controller 1 gt gt gt gt 8 gt Q i 2 a af T g Lo pa e laa 1 R H gt L KLE S T V ry 4 1 SATA data cable to system 2 power cable to hard drive 3 SATA hard drives 2 board 4 SATA data cable to hard drive 54 Installing System Components Figure 3 12 Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card 6 1 SAS controller card 2 data cable to
149. the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region Include a copy of the invoice and a letter describing the reason for the return Include a copy of any diagnostic information including the Diagnostics Checklist see Diagnostics Checklist on page 111 indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Getting Help 109 Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated suppo
150. thorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If possible run the appropriate online diagnostics test See Using Dell PowerEdge Diagnostics on page 97 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Ensure that the processor and heat sink are properly installed See Replacing the Processor on page 65 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If possible run the appropriate online diagnostic test See Running the System Diagnostics on page 97 If the tests fail or the problem persists continue to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Replace the processor See Replacing the Processor on page 65 Close the system See Closing the System on page 41 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test See Running the System Diagnostics on page 97 If the problem persists the system board is faulty See Getting Help on page 107 Troubleshooting Your System 95 96 Troubleshooting Your System Running the System Diagnos
151. tics 98 Running the System Diagnostics 005 98 System Diagnostics Testing Options 4 98 Using the Custom Test Options 2 00000 98 Selecting Devices for Testing 00 0002 eee 99 Selecting Diagnostics Options 2 2 ee ee es 99 Viewing Information and Results 2 4 99 6 JumpersandConnectors 101 System Board Jumpers 0 00000 eee eae 101 Contents System Board Connectors 00000 ee ene 103 Disabling a Forgotten Password 20004 104 7 Getting Help raais oy kernenergie ai cata 107 Obtaining Assistance 0 000000 a 107 Online Services 2 ee ee 107 AutoTech Services s ae monena ea apa ae a a G EOE a dai 108 Automated Order Status Service ooo 108 Support Service sa we e a dow Pee aaa i 108 Dell Enterprise Training and Certification 109 Problems With Your Order aaah aaa a 109 Product Information 2 0 0 0 0 eee ee es 109 Returning Items for Warranty RepairorCredit 109 Before You Call e sfe ace gg eos se SB te pot a a ek EE a Bees 110 Contacting Dell 5 5 oo cde caed dee eee ek ed ee Bas 112 GIOSSALY n reru wi teres hae areas ess ee ant 133 Indek cs 28 93S dito phe 4 aap Sie te aed ohe BAEZ Re 141 Contents 7 8 Contents About Your System This section describes the physica
152. tics If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Dell PowerEdge Diagnostics To assess a system problem first use the online Dell PowerEdge Diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to e Run tests individually or collectively e Control the sequence of tests e Repeat tests e Display print or save test results e Tempor
153. tion A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it Linux A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 04
154. uration utility program See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System on page 41 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 57 8 Verify that the cable connections between the hard drives and the SAS controller are correct See Hard Drives on page 51 Ensure that the cables are firmly connected to the SAS controller and the hard drives 9 Close the system See Closing the System on page 41 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 107 Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card e Expansion card performs incorrectly or not at all Troubleshooting Your System 93 94 Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in you
155. ver 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force Glossary 139 140 Glossary Index Numerics 3 5 inch drive removing 44 5 25 inch drive installing 9 A admin password assigning 37 changing 38 deleting 38 using 37 alert messages 26 battery installing 67 removing 67 troubleshooting 85 bezel installing 74 removing 73 replacing 74 bezel front drive insert 43 removing 42 replacing 43 c cable clamp 70 CD DVD drive installing 9 removing 47 troubleshooting 90 chassis intrusion switch installing 72 removing 71 replacing 72 checking equipment 79 closing the system 41 connecting external devices 13 connectors 103 back panel 13 front panel 11 NICs 13 serial port 13 USB 11 13 video 13 cooling fans installing 67 removing 65 replacing 67 troubleshooting 87 damaged systems troubleshooting 84 Dell contacting 112 diagnostics advanced testing options 98 testing options 98 when to use 98 DIMM sockets 58 diskette driv
156. ware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code AROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST Glossary 137 ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric mult
157. xternal Connections 80 Troubleshooting the Video Subsystem 004 81 Troubleshooting the Keyboard 22 04 81 Troubleshooting the Mouse 000005000 81 Troubleshooting Basic 1 0 Problems 82 Troubleshooting a Serial Port 0 00000 e eae 82 Troubleshooting a USB Device 000 0000s 82 Contents 5 6 TroubleshootingaNIC 0 0000 eee ee 83 Troubleshooting a Wet System 2 00008 84 Troubleshooting a Damaged System 84 Troubleshooting the System Battery 05 85 Troubleshooting Power Supply 20005 86 Troubleshooting System Cooling Problems 86 Troubleshooting a Fan 0 0000 87 Troubleshooting System Memory aaa aaa 87 Troubleshooting a Diskette Drive nahanaha aaa 89 Troubleshooting an Optical Drive naaa aaa 90 Troubleshooting an IDE Tape Drive 91 Troubleshooting a Hard Drive nahanaha aaa 91 Troubleshooting a SAS RAID Controller 92 Troubleshooting Expansion Cards auauua aaa 93 Troubleshooting the Microprocessor 95 Running the System Diagnostics 97 Using Dell PowerEdge Diagnostics 97 System Diagnostics Features 000000085 97 When to Use the System Diagnos
158. ystem board e P3 and P5 to the SATA or SAS drives e P7 to the diskette drive e P8 P9 and P10 to the optical and tape drives Close the system See Closing the System on page 41 Chassis Intrusion Switch Removing the Chassis Intrusion Switch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System on page 41 Disconnect the chassis intrusion switch cable from the INTRUDER connector on the system board See Figure 3 20 Slide the chassis intrusion switch out of the securing bracket notch See Figure 3 20 Remove the switch and its attached cable from the system Installing System Components 71 72 Figure 3 20 Removing and Installing the Chassis Intrusion Switch chassis intrusion switch 2 securing bracket notch 3 INTRUDER connector Installing the Chassis Intrusion Switch 1 a fF O N Align the chassis intrusion switch with the securing bracket notch See Figure 3 20 Slide the switch into the securing bracket notch Connect the

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