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Dell 360 User's Manual

1. SATA1 SATA p g Gg RTCRST LLLI PETE tet tT NN Before Working on Your Computer 15 16 internal chassis speaker connector optional serial ATA drive connectors SATAO SATA1 SATA2 audio connectors 2 VGA video connector serial connector system board speaker BEEP serial connector 20 power connector main power connector network adapter connector USB ports 2 RTC reset jumper RTCRS password jumper PSWD PCI Express x1 connectors SLOT2 SLOT 3 floppy drive connector DSKT Before Working on Your Computer 12 15 18 21 memory module connectors DIMM1 DIMM2 floppy drive connector USB ports 4 parallel printer connector battery socket PCI Express x16 connector SLOT1 processor fan connector After Working on Your Computer After you have completed any replacement procedures ensure you connect any external devices cards cables and so on before turning on your computer 1 Replace the computer cover see Replacing the Mini Tower Computer Cover on page 21 2 Connect any telephone or network cables to your computer A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Tum on
2. 148 Mouse Problems 148 Network Problems 149 Power Problems 150 Printer Problems 151 Scanner Problems 152 Sound and Speaker Problems 153 Video and Monitor Problems 154 Dell Technical Update Service 156 Dell Support Utiliy 156 Accessing the Dell Support Utility 156 Clicking the Dell SupportiIcon 156 Double Clicking the Dell SupportIlcon 157 16 Contacting Dell 0 2ceh0508 159 Contents Before Working on Your Computer This document provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that e You have performed the steps in Before Working on Your Computer on page 9 e You have read the safety information that shipped with your computer e When replacing a component you have already removed the original if installed K NOTE The color of your system and certain system components may appear differently than shown in this document Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Small plastic scribe e Flash BIOS update see the Dell Support website at support dell com Before Working on Your Computer Use the following safety guidelines to help protect your compute
3. Replacing the Mini Tower Computer Cover K NOTE This procedure assumes that you have completed the removal procedure first 1 Ensure that all cables are connected and fold cables out of the way Ensure that no tools or extra parts are left inside the computer Insert the two clamps on the edge of the chassis into the clamp slots on the cover 4 Press the computer cover down until you feel a click 5 Ensure that the cover is seated correctly 6 Set the computer upright A CAUTION Ensure that none of the air vents of the computer are blocked 7 Follow the procedure in After Working on Your Computer on page 17 Desktop Computer Cover Removing the Desktop Computer Cover 1 Follow the procedure in Before Working on Your Computer on page 9 Z NOTE Ensure that sufficient space exists to support the removed cover A CAUTION Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Set your computer on its right side with the computer cover facing up Computer Cover 21 1 front of computer bezel 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring Release the computer cover by sliding the cover release latch outward The edge of the cover closest to the latch pops up Lift the cover away from the computer Set the cover aside in a secure location Computer Cover Replacing the Desktop
4. 1 Click Start Control Panel gt Hardware and Sound 2 Click Device Manager If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 159 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Keyboard Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CHECK THE KEYBOARD CABLE Ensure the keyboard cable is firmly connected to the computer Shut down the computer see Before Working on Your Computer on page 9 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Troubleshooting 145 Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins e Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 Lockups and Software Problems A WARNING Before working inside your computer read the safety information tha
5. Cards 14 Install any drivers required for the card as described in the card documentation Removing a PCI or PCI Express Card From a Desktop Computer K NOTE If applicable see Removing a Card From the Optional Riser Card Cage on page 50 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 1 release lever 2 filler bracket 3 alignment guides 3 4 card 5 card retention latch 6 system board connector 4 If necessary disconnect any cables connected to the card Cards 35 5 If you are replacing a PCI Express x16 card remove the installed card by gently pulling the release lever away from the card until you release the securing tab from the dent in the card 6 Grasp the card by its top corners and ease it out of its connector 7 Ifyou are permanently removing the card a Install a filler bracket to cover the empty card slot A CAUTION Installing filler brackets in empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer b Follow the procedure in After Working on Your Computer on page 17 c Uninstall the card s driver For instruc
6. Pin Number Signal Name Wire Color Wire Gauge l 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VADC Yellow AWG 18 Power Supply 109 Desktop Computer Power Supply Removing the Power Supply From the Desktop Computer 1 2 3 A 110 Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Desktop Computer Cover on page 21 Disconnect the power cables from the system board and the drives CAUTION Note the routing of the power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped Remove the two screws that attach the power supply to the back of the computer chassis Remove the optical drive and set it aside see Removing the Optical Drive From the Desktop Computer on page 59 Power Supply 2 power supply 4 AC power connector 1 release button 3 screws 2 6 Press down on the release button on the floor of the computer chassis and slide the power supply toward the front of the computer by approximately one inch 7 Lift the power supply up and out of the computer Replacing the Power Supply in the Desktop Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the power supply
7. Troubleshooting 139 Option Function continued Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms K NOTE It is recommended that you select Extended Test to perform a more thorough check of devices in the computer For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell see Contacting Dell on page 159 K NOTE When contacting Dell support have your Service Tag ready The Service Tag for your computer is located at the top of each test screen The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test 140 Troubleshooting Tab Function continued Configuration Parameters Displays the hardware configuration for the selected devic The Dell Diagnostics obtains configuration information for all devices from the system setup program memory and vario
8. Cards 37 38 release lever on card retention latch 2 card card edge connector 4 card connector WARNING Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards If you are installing a PCI Express x16 card hold the securing tab release lever away from the card connector as you insert the new card into the connector slot Place the card in the connector and press down firmly Using the following illustration as a guide ensure that the card is fully seated in the slot Cards 1 card fully seated 2 card not fully seated 3 improperly seated bracket 4 properly seated bracket K NOTE If you are installing a PCI Express x16 card ensure that the securing tab on the connector s release lever fits into the notch on the front end of the card 8 To secure the cards gently rotate the release lever downward to move the card retention latch into place Cards 39 40 10 11 12 5 release lever 2 card retention latch card 4 card edge connector card connector CAUTION Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card Follow the procedure in After Working o
9. b Follow the procedure in After Working on Your Computer on page 17 c Uninstall the card s driver For instructions see the documentation that came with the card 6 Ifyou removed a sound card a Enter the system setup program go to Onboard Devices and select Integrated Audio and then change the setting to On For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com b Connect external audio devices to the audio connectors on the back panel of the computer For assistance with back panel connections see your Setup and Quick Reference Guide 7 Ifyou removed an add in network connector a Enter the system setup program go to Onboard Devices and select Integrated NIC and then change the setting to On For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com b Connect the network cable to the integrated connector on the back panel of the computer For assistance with back panel connections see your Setup and Quick Reference Guide Installing or Replacing a PCI or PCI Express Card in a Mini Tower Computer K NOTE If you are replacing a card uninstall the driver for the existing card For instructions see the documentation that came with the card 1 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 2 Gently push the release lever on the card re
10. 2 3 3 VDC Orange AWG 20 3 COM Black AWG 20 l 106 Power Supply Pin Number Signal Name Wire Color Wire Gauge 4 5 VDC Red AWG 20 5 COM Black AWG 20 6 5 VDC Red AWG 20 7 COM Black AWG 20 8 POK Gray AWG 22 9 Standby Purple AWG 20 10 12 VADC Yellow AWG 20 ll 12 VADC Yellow AWG 20 12 3 3 VDC Orange AWG 20 13 3 3 VDC SE Orange AWG 20 14 12 VDC Blue AWG 20 15 COM Black AWG 20 16 PS_ON Green AWG 22 17 COM Black AWG 20 18 COM Black AWG 20 19 COM Black AWG 20 20 NA NA AWG 20 21 5 VDC Red AWG 20 22 5 VDC Red AWG 20 23 5 VDC Red AWG 20 24 COM Black AWG 20 SE is a brown sense wire AWG 22 and is optional Power Supply 107 P2 Processor Connector Mini Tower Computer EEE 3 4 1 2 Pin Number Signal Name Wire Color Wire Gauge l COM Black AWG 18 2 COM Black AWG 18 3 12 VADC Yellow AWG 18 4 12 VADC Yellow AWG 18 P3 and P5 Right Angle SATA Connectors Mini Tower Computer 5 3 2 Pin Number Signal Name Wire Color Wire Gauge l 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VADC Yellow AWG 18 108 Power Supply P7 Floppy Disk Drive Connector Mini Tower Computer ERAN 4321 Pin Number Signal Name Wire Color Wire Gauge l 5 VDC Red AWG 22 2 COM Black AWG 22 3 COM Black AWG 22 4 12 VADC Yellow AWG 22 P8 and P9 Right Angle SATA Connectors Mini Tower Computer 5 4 3 2 1 n
11. Click Start Control Panel Hardware and Sound gt Printer 2 If the printer is listed right click the printer icon 3 Click Properties and click Ports 4 Adjust the settings as needed REINSTALL THE PRINTER DRIVER See the printer documentation for information on reinstalling the printer driver Scanner Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for information on cable connections e Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware gt Scanners and Cameras 2 If your scanner is listed Windows recognizes the scanner Windows Vista 1 Click Start Control Panel Hardware and Sound Scanners and Cameras 2 If the scan
12. Dell see Contacting Dell on page 159 If the power supply diagnostic light still does not illuminate disconnect the power supply from the system board then press and hold the power supply button If the light illuminates there could be a problem with the system board If the power supply diagnostic light still does not illuminate the problem is probably with the power supply Contact Dell see Contacting Dell on page 159 No CPU present e Reinstall the processor and restart the 0009 system If the computer still fails to boot inspect the processor socket for Steady damage Amb G amp cai e If the problem persists contact Dell see Contacting Dell on page 159 128 Troubleshooting Light Pattern Problem Description Suggested Resolution Memory modules are If two or more memory modules are 0900 detected but a installed remove the modules then memory power failure reinstall one module and restart the i Steady has occurred computer Amber l If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If only one memory module is installed try moving it to a different DIMM connector and restart the computer If available install verified working memory of the same type into your computer If the problem persists contact Dell see Contacting Dell o
13. PCI Express Card in a Desktop Computer C e e sa ea a p a a E a a aE E 36 PS 2 Serial Port Adapter 41 Removing a PS 2 Serial Port Adapter From a Mini Tower Computer 000000 ae 41 Installing or Replacing a PS 2 Serial Port Adapter in a Mini Tower Computer aaa 2000000 42 Removing a PS 2 Serial Port Adapter From a Desktop Computer 46 Installing or Replacing a PS 2 Serial Port Adapter in a Desktop Computer a aaa 200000 ae 47 Removing a Card From the Optional Riser Card Cage 50 Installing or Replacing a Card in the Optional Riser Card Cage 52 Contents 5 Drives 0 0 0 eee 55 About the Drives 0 4 55 Recommended Drive Cable Connections 55 Connecting Drive Cables 55 Drive Interface Connectors 56 Connecting and Disconnecting Drive Cables 56 OpticalDrive 57 Removing an Optical Drive From the Mini Tower Computer 57 Replacing or Adding an Optical Drive in the Mini Tower Computer 58 Removing an Optical Drive Panel Insert 59 Installing an Optical Drive Panel Insert 59 Removing the Optical Drive From the Desktop Computer 59 Replacing the Optical Drive in the Desktop Computer 60 Floppy Drive or Media Card Reader 62 Removing a Floppy Drive or Media Card Reader From the Mini TowerComputer 62 Replacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Compu
14. VDC Blue AWG 20 15 COM Black AWG 20 16 PS_ON Green AWG 22 17 COM Black AWG 20 18 COM Black AWG 20 19 COM Black AWG 20 20 NC NC AWG 20 21 5 VDC Red AWG 20 Power Supply 113 Pin Number Signal Name Wire Color Wire Gauge 22 5 VDC Red AWG 20 23 5 VDC Red AWG 20 24 COM Black AWG 20 P2 CPU Connector Desktop Computer OO 3 1 2 Pin Number Signal Name Wire Color Wire Gauge 1 COM Black AWG 18 2 COM Black AWG 18 3 12 VDC Yellow AWG 18 4 12 VDC Yellow AWG 18 P4 Floppy Disk Drive Connector Desktop Computer 4321 Pin Number Signal Name Wire Color Wire Gauge l 5 VDC Red AWG 22 2 COM Black AWG 22 3 COM Black AWG 22 4 12 VDC Yellow AWG 22 114 Power Supply P5 and P6 Right Angle SATA Connectors Desktop Computer 54321 Pin Number Signal Name Wire Color Wire Gauge l 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VDC Yellow AWG 18 Power Supply 115 116 Power Supply BIOS K NOTE If a BIOS update program CD is provided with a new system board flash the BIOS from the CD If you do not have a BIOS update program CD see Flashing the BIOS From the Hard Drive on page 118 Flashing the BIOS From a CD 1 2 Turn on your computer Press the eject button on the front of the optical drive to open the drive tray Place the BIOS update disc in the center of the drive tray and then press the eje
15. alignment guide PS 2 serial adapter cable Disconnect the PS 2 serial port cable from the system board see Mini Tower Computer System Board Components on page 13 If necessary disconnect any external cables connected to the adapter Ease the PS 2 serial port adapter bracket out of its slot If you are removing the adapter permanently install a filler bracket in the empty card slot opening K NOTE Installing filler brackets in empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer Before you close the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide Secure any remaining card s by closing the card retention latch and snapping it into place 10 Follow the procedure in After Working on Your Computer on page 17 Installing or Replacing a PS 2 Serial Port Adapter in a Mini Tower Computer K NOTE If you are replacing a card uninstall the driver for the existing card For 42 instructions see the documentation that came with the card Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 Gently lift the release lever on t
16. in place 4 Gently disengage the bezel from the right side and then release the latch Drive Bezel 25 1 bezel 2 bezel latch Replacing the Drive Bezel K NOTE This procedure assumes that you have completed the removal procedure first 1 With the computer set upright align and insert the clamps on the left edge of the bezel into the bezel clamp slots along the left edge of the front panel Slide the latch downward and hold it in place Rotate the front cover toward the computer until the bezel grips on the right edge of the cover snap into place and then release the latch 4 Follow the procedure in After Working on Your Computer on page 17 1 bezel clamps 3 2 bezel 3 bezel latch 26 Drive Bezel Removing a Drive Bezel Insert K NOTE Do not discard the screws located on the inside of the bezel insert tab You need these screws to secure the replacement drive in the drive bay 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the drive bezel see Removing the Drive Bezel on page 25 and place it facedown on a flat surface 3 Holding the bezel insert tab for leverage use a plastic scribe to gently disengage the right side grip for the bezel insert 4 Swing the bezel insert to the left to disengage the left side grip 5 5 ta 1 5 25 inch drive bezel insert 2 bezel insert tab 3 bezel insert g
17. left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu on page 139 K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 8 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 9 Close the Main Menu window to exit the Dell Diagnostics and restart the computer Starting the Dell Diagnostics From the Drivers and Utilities Disc Before running the Dell Diagnostics enter the system setup program to review your computer s configuration information and ensure that the device you want to test is displayed and active in the system setup program 1 Insert the Drivers and Utilities disc into the optical drive 2 Restart your computer Troubleshooting 137 10 138 When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop shut down your computer and try again When the boot device list appears use the up or down arrow keys to highlight CD DVD CD RW Drive then press lt Enter gt K NOTE Usin
18. operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for 8 to 10 seconds until the computer turns off and then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program Troubleshooting 147 BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS CDs
19. other than its own Models DCSM and DCNE March 2009 Rev A01 Contents 1 Before Working on Your Computer 9 Recommended Tools 9 Before Working on YourComputer 9 Turning Off YourComputer 10 Inside View of YourComputer 11 Mini Tower Computer 11 Desktop Computer 12 System Board Components 13 Mini Tower Computer System Board Components 13 Desktop Computer System Board Components 15 After Working on YourComputer 17 2 Computer Cover 19 Mini Tower Computer Cover 19 Removing the Mini Tower Computer Cover 19 Replacing the Mini Tower Computer Cover 21 Desktop Computer Cover 21 Removing the Desktop Computer Cover 21 Replacing the Desktop Computer Cover 23 Contents 3 Drive Bezel 25 Removing the Drive Bezel 25 Replacing the Drive Bezel 26 Removing a Drive Bezel Insert 27 Replacing a Drive Bezel Insert 28 BGS oere Gach SBE aaaea ER 29 PCI and PCI Express Cards 29 Removing a PCI or PCI Express Card From a Mini Tower Computer 30 Installing or Replacing a PCI or PCI Express Card in a Mini Tower Computer aaa aa 000008 31 Removing a PCI or PCI Express Card From a Desktop Computer 35 Installing or Replacing a PCI or
20. retention latch PS 2 serial port adapter bracket 4 serial port adapter connector serial port adapter system board connector Connect the adapter cable to the PS 2 serial port adapter connector on the system board see Desktop Computer System Board Components on page 15 K NOTE For information about the cable connections see the documentation for the PS 2 serial port adapter Follow the procedure in After Working on Your Computer on page 17 Cards 49 Removing a Card From the Optional Riser Card Cage K NOTE The riser card cage is an option for the desktop computer only 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Remove the riser card cage a Check any cables connected to cards through the back panel openings b Rotate the riser card cage handle up and gently pull on the handle and lift the riser card cage up and away from the computer 1 riser card cage 2 handle 3 riser cards 2 4 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 5 Disconnect any card cables from the system board see Desktop Computer System Board Components on page 15 6 Grasp the card by its top corners and ease it out of its connector 50 Cards 10 If you are removing a card permanently install a filler bracket in the
21. setup program and navigate to the Drives section Under Drive 0 through 3 set Drive to the correct configuration For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Replacing or Adding a Hard Drive in a Mini Tower Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 Check the documentation for the drive to verify that it is configured for your computer 2 Ifyou are replacing a hard drive you must first swap the old drive for the new drive in the existing hard drive bracket see Hard Drive Bracket Mini Tower Computer on page 74 3 Slide the hard drive into the hard drive bay gently push until it clicks in place 72 Drives 2 hard drive bracket hard drive 1 4 Connect the power and data cables to the drive 5 Connect the data cable to the system board 73 Drives 1 data cable 2 power cable 6 Check all cables to be certain that they are properly connected and firmly seated 7 Follow the procedure in After Working on Your Computer on page 17 K NOTE For instructions on installing any software required for drive operation see the documentation that came with the drive 8 Enter the system setup program and update the drive configuration For more information on using the system setup program see the Dell Technology Guide on your computer
22. that has a bootable operating system or remove the floppy disk and restart the computer NOT A BOOT DISKETTE Insert a bootable floppy disk and restart your computer NOTICE HarD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM S M A R T error possible HDD failure This feature can be enabled or disabled in the system setup program Hardware Troubleshooter If a device is either not detected during the operating the system setup program or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Windows XP 1 Click Start Help and Support 2 Typehardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the Fix a Problem section click Hardware Troubleshooter In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Windows Vista 1 Click the Windows Vista Start button and click Help and Support 2 Typehardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe search results select
23. the electrical outlet e Bypass power strips power extension cables and other power protection devices to verify the computer turns on properly Ensure any power strips being used are plugged into an electrical outlet and are turned on Ensure the electrical outlet is working by testing it with another device such as a lamp Ensure the main power cable and front panel cable are securely connected to the system board A possible 0909 motherboard failure has occurred oE Unplug the computer Allow a minute for the power to drain Plug the computer into a working electrical outlet and press the power button If the problem persists contact Dell see Contacting Dell on page 159 Troubleshooting 127 Light Pattern Problem Description Suggested Resolution A possible Power off computer leaving the 09009 motherboard power computer plugged in Press and hold supply or peripheral the power supply test button on the Blinking failure has occurred back of the power supply unit J Amber If the power supply diagnostic light next to the switch illuminates the problem may be with your system board Contact Dell see Contacting Dell on page 159 If the power supply diagnostic light next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button_If it illuminates there could be a problem with a peripheral Contact
24. to return to the Dell Diagnostics Main Menu Troubleshooting 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer 12 Remove the Drivers and Utilities disc from the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears Option Function Test Memory Run the stand alone memory test Test System Run system diagnostics Exit Exit the diagnostics Press lt Tab gt to select the test you want to run and then press lt Enter gt K NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to this menu After Test System is selected the following menu appears Option Function Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interaction on your part Run Express Test first to increase the possibility of tracing a problem quickly Extended Test Performs a thorough check of devices in the system This typically can take an hour or more NOTE The Extended Test periodically requires your input to answer specific questions Custom Test Use to test a specific device or customize the tests to be run
25. you are installing a new floppy drive or media card reader a Remove the drive panel insert installed in the drive bay b Remove the four shoulder screws from the drive panel insert c Attach the shoulder screws to the new drive or media card reader Drive Panel Insert 3 Align the shoulder screws on the floppy drive or media card reader with the shoulder screw guides in the bay and gently slide the drive into the bay until it clicks into place 64 Drives 4 Attach the power and data cables to the floppy drive or media card reader and to the system board Drives 65 1 data cable 2 power cable 3 floppy drive connector DSKT Follow the procedure in After Working on Your Computer on page 17 6 Enable the new floppy drive or media card reader in the system setup program For information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 7 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Removing a Floppy Drive or Media Card Reader From the Desktop Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 K NOTE Since the following steps do not require the complete removal of the optical drive it is not necessary to disconnect the cables connected to the optic
26. your computer Before Working on Your Computer 17 18 Before Working on Your Computer Computer Cover A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover A WARNING Do not operate your equipment with any cover s including computer covers bezels filler brackets front panel inserts and so on removed Mini Tower Computer Cover Removing the Mini Tower Computer Cover 1 Follow the procedure in Before Working on Your Computer on page 9 K NOTE Ensure that sufficient space exists to support the removed cover A CAUTION Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Set your computer on its right side with the computer cover facing up ComputerCover 19 P 1 front of computer bezel 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 3 Release the computer cover by sliding the cover release latch outward The edge of the cover closest to the latch pops up 4 Lift the cover away from the computer 5 Set the cover aside in a secure location 20 Computer Cover
27. 0 DDR2 800 MHz modules the modules function at the speed of the slowest module installed The specifications for the memory module are listed on a label on the module fN 9 1 label 256MB 2R XX XXX NOTE This procedure assumes that you have completed the removal procedure first Install a single memory module in the connector labeled DIMM1 the connector closest to the processor before you install modules in any other connector Memory Modules Align the notch on the bottom of the module with the crossbar in the connector 3 2 7 1 E 1 cutouts 2 2 memory module 4 3 notch 4 crossbar A CAUTION To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 2 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module ae 4 a 3 Follow the procedure in After Working on Your Computer on page 17 4 When the message appears stating that memory size has changed press lt F1 gt to continue 5 Log on to your computer 6 Right click the My Computer icon on your Windows desktop and select Properties Memory Modules 91 7 Click the General tab and verify that the amount of memory RAM listed is correct 8 You can also enter the system setup program to verify th
28. 99 1 processor cover 2 processor 3 socket 4 release lever 4 Release the release lever by pressing and pushing the release lever away from the processor cover 5 Open the processor cover A CAUTION When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 6 Lift the processor out of the socket and place it into static protective packaging Leave the release lever extended in the release position so that the socket is ready for the new processor Replacing the Processor A CAUTION Ground yourself by touching an unpainted metal surface on the back of the computer K NOTE This procedure assumes that you have completed the removal procedure first 100 Processor 1 Unpack the new processor being careful not to touch the underside of the processor A CAUTION Socket pins are delicate To avoid damage ensure that the processor is aligned properly with the socket and do not use excessive force when you install the processor Be careful not to touch or bend the pins on the system board 1 processor cover processor cover latch front alignment notch on om wo back alignment notch o oo A N tab processor socket release lever processor pin 1 indicator 2 Open the processor cover If the cover is secured pivot the release lever until the processor cover can be opened AN CAUTION Position the processor correc
29. Computer Cover K NOTE This procedure assumes that you have completed the removal procedure first 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Insert the two clamps on the edge of the chassis into the clamp slots on the cover 4 Press the computer cover down until you feel a click 5 Ensure that the cover is seated correctly A CAUTION Ensure that none of the air vents of the computer are blocked 6 Follow the procedure in After Working on Your Computer on page 17 Computer Cover 23 24 Computer Cover Drive Bezel A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover K NOTE This procedure applies only to the mini tower computer The desktop computer does not have a removable bezel Removing the Drive Bezel 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Locate the blue latch inside the chassis beside the drive bezel along the right edge of the computer Slide the latch downward and hold it
30. DY The drive cannot read the disc Insert a disc into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk CD or DVD NON SYSTEM DISK ERROR Remove the floppy disk from the floppy drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 159 144 Troubleshooting IEEE 1394 Device Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance K NOTE Your computer supports only IEEE 1394a standard ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP See the Dell Technology Guide on your computer or at support dell com ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance System System Properties gt Hardware Device Manager Windows Vista
31. Dell OptiPlex 360 Service Manual Models DCSM and DCNE D LL Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer VAN CAUTION A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed A WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell nSeries computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 2009 Dell Inc All rights reserved Reproduction of these material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark of Bluetooth SIG Inc and is used under license by Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names
32. Export Compliance Disclaimer window appears click Yes I Accept this Agreement The File Download window appears Click Save this program to disk and then click OK The Save In window appears Click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file Double click the file icon on the desktop and follow the instructions on the screen BIOS System Board A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against likelihood of electric shock laceration by moving fan blades or other unexpected injuries always unplug your computer from the electrical outlet before removing the cover Removing the System Board 1 Follow the procedure in Before Working on Your Computer on page 9 2 Set the computer on a clean and flat surface If you have a mini tower computer set it on its right side 3 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 4 Remove all cards from the expansion card slots see Cards on page 29 Ins
33. From the Optional Riser Card Cage on 1 2 1 3 page 50 Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Desktop Computer Cover on page 21 Gently lift the release lever on the card retention latch to pivot the latch open The latch remains in the open position Disconnect the PS 2 serial port cable from the system board see Desktop Computer System Board Components on page 15 card retention latch 2 alignment guide PS 2 serial adapter cable Ease the PS 2 serial port adapter bracket out of its slot If you are removing the adapter permanently install a filler bracket in the empty card slot opening Cards K NOTE Installing filler brackets in empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer Before you close the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide Secure any remaining card s by closing the card retention latch and snapping it into place Follow the procedure in After Working on Your Computer on page 17 Installing or Replacing a PS 2 Serial Port Adapter in a Desktop Computer EZ EZ NOTE If applicable see Installin
34. K NOTE This procedure assumes that you have completed the removal procedure first 1 Insert the speaker into the chassis of the computer Mini Tower Computer Speakers 97 Desktop Computer 2 Connect the cables to the system board 3 Follow the procedure in After Working on Your Computer on page 17 98 Speakers Processor A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTION Do not perform the following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board Removing the Processor 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 A WARNING Despite having a plastic shield the heat sink assembly may be very hot during normal operation Allow sufficient time for it to cool before touching it 3 Remove the processor heat sink assembly from the computer see Removing the Processor Heat Sink Assembly on page 85 K NOTE Unless a new heat sink is required for the new processor reuse the original heat sink assembly when you replace the processor Processor
35. NOTE For troubleshooting procedures see the monitor s documentation The screen is difficult to read CHECK THE MONITOR CABLE CONNECTION Ensure the monitor cable is connected to the correct graphics card for dual graphics card configurations e If you are using the optional DVI to VGA adapter ensure that the adapter is correctly attached to the graphics card and monitor e Ensure that the monitor cable is connected as shown on the setup diagram for your computer e Remove any video extension cables and connect the monitor directly to the computer e Swap the computer and monitor power cables to determine if the monitor s power cable is defective e Check the connectors for bent or broken pins it is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT e If the power light is lit or blinking the monitor has power e If the power light is off press the button to ensure that the monitor is turned on 154 Troubleshooting e If the power light is blinking press a key on the keyboard or move the mouse to resume normal operation TEST THE ELECTRICAL OUTLET Ensure the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Power Lights on page 123 CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monito
36. Power keyboard and mouse extension cables e Too many devices connected to the same power strip e Multiple power strips connected to the same electrical outlet Printer Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information e Ensure the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure the electrical outlet is working by testing it with another device such as a lamp VERIFY THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click Start Control Panel Printers and Other Hardware View installed printers or fax printers 2 If the printer is listed right click the printer icon Troubleshooting 151 3 Click Properties Ports For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB Windows Vista 1
37. a card reader Recommended Drive Cable Connections e Connect SATA hard drives to connectors labeled SATAO and SATA1 on the system board e Connect a SATA optical drive to the connector labeled SATA2 on the system board Connecting Drive Cables When you install a drive you connect two cables the power cable and the data cable to the back of the drive Drives 55 Power Connector 1 power cable 2 data connector Drive Interface Connectors The drive cable connectors are keyed for correct insertion Properly align the cable connector key on the cable and the drive before connecting SATA Connector 1 interface cable 2 interface connector Connecting and Disconnecting Drive Cables When connecting and disconnecting a SATA data cable disconnect the cable using the pull tab 56 Drives The SATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Optical Drive Removing an Optical Drive From the Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 Remove the drive bezel see Removing the Drive Bezel on page 25 Disconnect the optical drive data cable from the system board connector Disconnect the power cable and the optical drive data cable from the back
38. afety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover A CAUTION To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it A CAUTION If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure K NOTE Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive From the Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 Disconnect the power and data cables from the drive Disconnect the data cable from the system board 70 Drives and slide the drive out of the bay 5 Press the release tabs inwards n Drives 1 hard drive bracket release tabs 2 2 harddrive 3 hard drive bracket 6 If you are permanently removing this drive a Remove the data cable from the computer b Follow the procedure in After Working on Your Computer on page 17 c Enter the system
39. al drive 66 Drives Remove the optical drive and set it aside see Removing the Optical Drive From the Desktop Computer on page 59 CAUTION Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors Pull up on the drive release latch and slide the floppy drive or media card reader toward the back of the computer Then lift up to remove the drive from the computer floppy drive or media card reader 2 drive release latch Disconnect the power and data cables from the back of the floppy drive or media card reader If you are removing the floppy drive or media card reader permanently a Install the drive panel insert by lowering it into the drive bay until it clicks into place b Remove the data cable from the system board and remove it from the computer c Follow the procedure in After Working on Your Computer on page 17 d Enter the system setup program to update the drive configuration information For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Drives 67 Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 If you are installing a new floppy drive or media card reader a Remove the drive panel insert installed in the driv
40. all working memory of the same type into your computer If the problem persists contact Dell see Contacting Dell on page 159 132 Memory modules are detected but a memory configuration or compatibility error has occurred Troubleshooting Ensure no special requirements for memory module connector placement exist Ensure the memory you are using is supported by your computer see the Setup and Quick Reference Guide that ships with your computer If the problem persists contact Dell see Contacting Dell on page 159 Light Pattern Problem Description Suggested Resolution A possible expansion 00909 card failure has occurred Steady a Green Determine if a conflict exists by removing an expansion card not a graphics card and restarting the computer see the Cards section for your computer If the problem persists reinstall the card you removed then remove a different card and restart the computer Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts If the problem persists contact Dell see Contacting Dell on page 159 Another failure has 08009 occurred Steady a Green Ensure all hard drive and optical drive cables are properly connected to the system board see the System Board Components section for your computer If there is an erro
41. ard so that the securing slot is aligned with the securing tab and gently pull the securing tab 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 alignment guide 2 card 3 card edge connector 4 card connector 9 Before you lower the card retention mechanism ensure e The tops of all cards and filler brackets are flush with the alignment guide e The notch the top of the card or filler bracket fits around the alignment guide Cards 33 A 34 1 10 11 12 13 alignment guides 4 Secure the card s by closing the card retention latch and snapping it into place CAUTION Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card For information about the card s cable connections see the documentation the card Follow the procedure in After Working on Your Computer on page 17 If you installed a network adapter card and want to turn off the integrated network adapter use the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com CAUTION If your computer supports Active Management Technology AMT disabling the integrated network adapter also disables AMT functionality
42. ay from the computer 1 riser card cage 2 handle 3 riser cards 2 52 Cards 10 11 12 13 14 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position If you are installing a new card remove the filler bracket to create an empty card slot opening If you are replacing a card that is already installed in the computer remove the card see Removing a PCI or PCI Express Card From a Desktop Computer on page 35 or Removing a PS 2 Serial Port Adapter From a Desktop Computer on page 46 If necessary disconnect any cables connected to the adapter WARNING To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards or adapters Align the card in the slot and press down firmly Ensure that the adapter is fully seated in the slot Before you close the card retention mechanism ensure e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide Secure the card s by closing the card retention latch and snapping it into place CAUTION Do not route card cables over the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any card cables to the system board as appropriate see Des
43. ces information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Troubleshooting CHECK THE MOUSE CABLE Ensure the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins e Remove any mouse extension cables and connect the mouse directly to the computer e Verify the mouse cable is connected as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Press lt U gt press the up and down arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS Windows XP 1 Click Start Control Panel Mouse 2 Adjust the settings as needed Windows Vista 1 Click Start Control Panel Hardware and Sound Mouse 2 Adjust the settings as needed REINSTALL THE MOUSE DRIVER See the Dell Technology Guide on your computer or at support dell com RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 Network Problems VAN WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the R
44. click Local Disk C 3 Click Properties gt Tools Check Now The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Follow the instructions on the screen Troubleshooting 143 Error Messages A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4See the program documentation for installation instructions Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4See the program documentation for installation instructions drive letter S NOT ACCESSIBLE THE DEVICE IS NOT REA
45. ct button or gently push on the tray to close it Restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Onboard or USB CD ROM and then press lt Enter gt K NOTE The one time boot menu feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in the system setup program CAUTION Do not interrupt this process once it begins Doing so may damage the system Follow the instructions that appear on the screen The computer continues to boot and updates the new BIOS When the flash update is complete the computer automatically reboots Remove the flash BIOS update program CD from the drive BIOS 117 Flashing the BIOS From the Hard Drive 118 Aa WwW N Turn on the computer Locate the latest BIOS update file for your computer at support dell com Click Download Now to download the file If the
46. e bay b Remove the four shoulder screws from the drive panel insert c Attach the shoulder screws to the new floppy drive or media card reader Drive Panel Insert 2 If you are replacing an existing floppy drive or media card reader remove the four shoulder screws from the existing drive or media card reader 3 Insert the four shoulder screws into the sides of the new floppy drive or media card reader and tighten them 68 Drives 4 Attach the power and data cables to the floppy drive or media card reader 5 Align the shoulder screws with the screw guides on the chassis and slide the drive into the bay the slot labeled 2 until it clicks into place 1 2 drive bay label 1 floppy drive 6 Replace the optical drive see Replacing the Optical Drive in the Desktop Computer on page 60 7 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 8 Follow the procedure in After Working on Your Computer on page 17 Drives 69 9 Enable the new floppy drive or media card reader in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 10 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Hard Drives A WARNING Before working inside your computer read the s
47. e computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the system is unplugged to ground the system board CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer A 10 CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer Shut down the operating system Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off Before Working on Your Computer Inside View of Your Computer Mini Tower Computer 1 optical drive 2 power supply 3 back USB and audio connectors 4 system board 5 heatsink assembly 6 hard drive 7 fan 8 front USB and audio connectors 9 drive bays Before Working on Your Computer 11 Desktop Computer drive bays media card reader or floppy 2 power supply drive optical drive and hard drive 1 4 system board 3 back USB and audio connectors 6 front USB and audio connectors 5 heat sink a
48. e new memory is recognized by the computer For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 92 Memory Modules Coin Cell Battery A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery Removing the Coin Cell Battery 1 Record the information on the screens in the system setup program so that you can restore the correct settings in step 4 of Replacing the Coin Cell Battery on page 94 For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 4 Locat
49. e the battery socket on the system board see System Board Components on page 13 VAN CAUTION If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Coin Cell Battery 93 1 battery positive side 2 battery retention tab 5 Insert a plastic scribe between the battery retention tab and the battery and gently pry the batter loose 6 Remove the battery from the system and properly dispose of it Replacing the Coin Cell Battery K NOTE This procedure assumes that you have completed the removal procedure first 1 Insert the edge of new battery with facing up into the side of the socket opposite the battery retention tab Snap the battery into place Ensure it is secured by the retention tab Follow the procedure in After Working on Your Computer on page 17 Enter the system setup program to restore the settings you recorded in step under the section Removing the Coin Cell Battery and enter the correct date and time For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 94 Coin Cell Battery Speakers Removing a Speaker A WARNING Befo
50. e the drive configuration information in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 8 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Removing an Optical Drive Panel Insert Release the optical drive panel insert by pushing it out of the chassis Installing an Optical Drive Panel Insert 1 Align the insert with the empty bay opening 2 Install two screws to secure the optical panel insert in place K NOTE To comply with FCC regulations it is recommended that you replace the optical drive panel insert whenever you remove the optical drive from the computer Removing the Optical Drive From the Desktop Computer 1 Follow the procedure in Before Working on Your Computer on page 9 Drives 59 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 A CAUTION Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Pull up on the drive release latch slide the drive toward the back of the computer and lift the drive from the computer 1 optical drive 2 drive release latch 4 Disconnect the power and data cables from the back of the drive Replacing the Optical Drive in the Desktop Computer K NOTE This procedure assumes that you have comple
51. egulatory Compliance Homepage at www dell com regulatory_compliance CHECK THE NETWORK CABLE CONNECTOR Ensure the network cable is firmly inserted into the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off see About Your Computer in the Setup and Quick Reference Troubleshooting 149 Guide no network communication is occurring Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 Power Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Power Lights on page 123 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable in the
52. empty card slot opening K NOTE Installing filler brackets in empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer Before you close the card retention mechanism ensure e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide 1 alignment guides 3 Secure the card s by closing the card retention latch and snapping it into place Replace the riser card cage a Align the tabs in the side of the riser card cage with the slots on the side of the computer and slide the riser card cage down into place Cards 51 b Ensure that the riser card connectors are fully seated in the connectors on the system board c Rotate the riser card cage handle to the down position Installing or Replacing a Card in the Optional Riser Card Cage K NOTE The riser card cage is an option for the desktop computer only 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Remove the riser card cage a Disconnect any cables connected to cards through the back panel openings b Rotate the riser card cage handle up and gently pull on the handle to lift the riser card cage up and aw
53. ert them individually into static protective packaging 5 Disconnect all CD DVD floppy media card reader hard drive data cables from the system board 6 Disconnect all front panel cables from the system board Disconnect the 12 V and 24 pin power cables from the system board 8 If you intend to replace the existing system board with another system board a Remove the processor heat sink assembly see Removing the Processor Heat Sink Assembly on page 85 b Remove the memory modules from the system board see Removing a Memory Module on page 89 and place them individually into static protective packaging c Remove the processor from the system board see Removing the Processor on page 99 and place it into static protective packaging System Board 119 9 Disconnect the fan power cables from the system board 10 Disconnect any additional cables from the system board 11 Remove the 11 screws securing the system board to the computer chassis 1 e 2 A US E L OL JU UL JU cI 1 system board 2 screws 11 A WARNING The system board is fragile Handle it carefully 12 Lift the system board out of the computer chassis and place it into static protective packaging Replacing the System Board K NOTE This procedure as
54. f the computer chassis Lay the heat sink assembly down on its top with the thermal grease facing upward Processor Heat Sink Assembly 85 Mini Tower Computer 1 heat sink assembly 2 captive screws 2 Desktop Computer 1 heat sink assembly 2 captive screws 2 86 Processor Heat Sink Assembly Replacing the Processor Heat Sink Assembly K NOTE This procedure assumes that you have completed the removal procedure first Follow the procedure in Before Working on Your Computer on page 9 2 If necessary remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 3 Apply thermal solution to the heat sink as needed 4 Reseat the heat sink assembly in the computer chassis by reattaching it to the hinges and aligning the two captive screws with the holes on the system board Mini Tower Computer 1 heat sink assembly 2 heat sink assembly bracket 3 captive screw housing 2 Processor Heat Sink Assembly 87 Desktop Computer 1 heat sink assembly 2 heat sink assembly bracket 3 captive screw housing 2 5 Tighten the two captive screws evenly to secure the heat sink assembly to the system board A CAUTION Ensure that the heat sink assembly is correctly seated and secured 6 Reconnect the fan power cable to the system board see System Board Components on page 13 7 Follow the procedure in After Wor
55. formation that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Disable the floppy drive or media card reader in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 Remove the drive panel insert by sliding the drive release latch downward Drives Drive Panel Insert 5 Disconnect the power and data cables from the back of the floppy drive 6 Grasp the drive release latch and slide it toward the bottom of the computer until the drive panel snaps open While holding the drive release latch in place slide the drive out of the computer Drives 63 1 drive release latch 2 floppy drive Replacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 If you are replacing a floppy drive or media card reader remove the shoulder screws from the existing drive and attach the screws to the replacement drive 2 If
56. g or Replacing a Card in the Optional Riser Card Cage on page 52 NOTE If you are replacing a card uninstall the driver for the existing card For instructions see the documentation that came with the card Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Desktop Computer Cover on page 21 Gently lift the release lever on the card retention latch to pivot the latch open The latch remains in the open position Remove the filler bracket if applicable K NOTE For information on configuring the adapter making internal connections or customizing it for your computer see the documentation that came with the adapter Cards 47 5 Align the PS 2 serial port adapter bracket in the slot and press down firmly Ensure that the adapter is fully seated in the slot 1 card retention latch 2 alignment guide 3 PS 2 serial adapter cable 6 Before you close the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide 7 Secure the card s by closing the card retention latch and snapping it into place FX CAUTION Do not route card cables over the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 48 Cards release lever 2 adapter
57. g the one time boot menu changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in the system setup program For more information about using the system setup program see the Dell Technology Guide on your computer or at support dell com Press any key to confirm that you want to start from the CD DVD If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Press 1 to Run the 32 Bit Dell Diagnostics At the Dell Diagnostics Menu press 1 to select Dell 32 bit Diagnostics for Resource CD graphical user interface Press lt Tab gt to select Test System and then press lt Enter gt K NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu on page 139 K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen After all tests have completed close the test window
58. he card retention latch to pivot the latch open The latch remains in the open position Cards 1 3 card retention latch 2 alignment guide PS 2 serial adapter cable Remove the filler bracket if applicable K NOTE For information on configuring the adapter making internal connections or customizing it for your computer see the documentation that came with the adapter Align the PS 2 serial port adapter bracket in the slot and press down firmly Ensure that the adapter is fully seated in the slot Before you close the card retention mechanism ensure that e The tops of all cards and filler brackets are flush with the alignment guide e The notch in the top of the card or filler bracket fits around the alignment guide Cards 43 6 Secure the card s by closing the card retention latch and snapping it into place A CAUTION Do not route card cables over the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 7 Connect the adapter cable to the serial port adapter connector on the system board for connector locations see Mini Tower Computer System Board Components on page 13 44 Cards Follow the procedure in After Working on Your Computer on page 17 Cards 45 46 Removing a PS 2 Serial Port Adapter From a Desktop Computer K NOTE If applicable see Removing a Card
59. ics on page 136 Optical drive problems K NOTE High speed optical drive vibration is normal and may cause noise which does not indicate a defect in the drive or the disc 142 Troubleshooting K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 153 Problems writing to an optical drive CLOSE OTHER PROGRAMS The optical drive must receive a steady stream of data during the writing process If the stream is interrupted an error occurs Try closing all programs before you write to the optical TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC See the Dell Technology Guide on your computer or at support dell com or search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems Run CHECK Disk Windows XP 1 Click Start and click My Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now 4 Click Scan for and attempt recovery of bad sectors and click Start Windows Vista 1 Click Start and click Computer 2 Right
60. into place at the back of the computer chassis 2 Replace and tighten the two screws that secure the power supply to the back of the computer chassis Power Supply 111 WARNING The screws are a key part of the system grounding Failure to replace and tighten all four screws may cause electrical shock Reconnect the power cables to the system board and drives Secure the hard drive cable optical drive data cable and the front panel cables to the securing clips inside the chassis where available K NOTE Ensure that all cable connectors are securely attached Follow the procedure in After Working on Your Computer on page 17 CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Verify the computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Power Connectors in the Desktop Computer 112 Power Supply P1 MB Connector Desktop Computer 1 2 3 4 5 6 7 8 10 11 12 DDG GG ES E E E E 6 L 6 e e e LE 1 2 3 4 5 6 7 8 10 11 12 Pin Number Signal Name Wire Color Wire Gauge l 3 3 VDC Orange AWG 20 2 3 3 VDC Orange AWG 20 3 COM Black AWG 20 4 5 VDC Red AWG 20 5 COM Black AWG 20 6 5 VDC Red AWG 20 7 COM Black AWG 20 8 POK Gray AWG 22 9 5 VFP Purple AWG 20 10 12 VDC White AWG 20 ll 12 VDC White AWG 20 12 3 3 VDC Orange AWG 20 13 3 3 VDC SE Orange AWG 20 14 12
61. is probably faulty Contact Dell see Contacting Dell on page 159 OOOO Steady Amber A possible motherboard failure has occurred Disconnect all internal and external peripherals and restart the computer If the computer boots add the peripheral back one by one until you find the faulty one Contacting Dell on page 159 If the problem persists the system board is probably faulty Contact Dell see Contacting Dell on page 159 A possible coin cell battery failure has occurred Troubleshooting Remove the coin cell battery for one minute reinstall the battery and restart the computer If the problem persists contact Dell see Contacting Dell on page 159 Light Pattern Problem Description Suggested Resolution OOOO Steady Green The computer is in a normal on condition The diagnostic lights are not lit after the computer successfully boots to the operating system Ensure the display is connected and powered on If the problem persists contact Dell see Contacting Dell on page 159 0900 Steady Green A possible processor failure has occurred Reseat the processor see processor information for your computer If the problem persists contact Dell see Contacting Dell on page 159 0900 Steady Green Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules a
62. isplay may be defective Contact Dell see Contacting Dell on page 159 Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu download the software from the Dell Support website at support dell com The Dell Support Utility is customized for your computing environment The KJ icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks e Check your computing enviro
63. king on Your Computer on page 17 88 Processor Heat Sink Assembly Memory Modules A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Removing a Memory Module 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 3 Locate the memory modules on the system board see System Board Components on page 13 4 Press the securing clip at each end of the memory module connector 1 securing clip 2 memory module connector 5 Grasp the module by its edges and pull it upwards If the module is difficult to remove gently ease the module back and forth to remove it from the connector Memory Modules 89 90 Replacing or Adding a Memory Module A CAUTION Do not install ECC memory modules A CAUTION If you remove the original memory modules from the computer during a EZ memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell Match the specifications of the memory modules you are installing Otherwise your computer may not start properly NOTE If you install mixed pairs of PC2 5300 DDR2 667 MHz and PC2 640
64. ktop Computer System Board Components on page 15 Replace the riser card cage a Align the tabs in the side of the riser card cage with the slots on the side of the computer and slide the riser card cage down into place b Ensure the riser card connectors are fully seated in the connectors on the system board c Rotate the riser card cage handle downward to secure it into place Connect any disconnected cables Follow the procedure in After Working on Your Computer on page 17 Cards 53 15 Install any drivers required for the card For instructions on installing driver see the documentation that came with the card 54 Cards Drives A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover About the Drives The mini tower computer supports a combination of the following devices e Two internal 3 5 inch SATA hard drives e Two external 5 25 inch drives e One optional floppy drive or an optional media card reader The desktop computer supports a combination of the following devices e One internal 3 5 inch SATA hard drive e One external 5 25 inch drive e One optional floppy drive or an optional medi
65. le connections throughout the computer chassis to ensure they are secure Follow the procedure in After Working on Your Computer on page 17 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 System Board 121 122 System Board Troubleshooting Tools Power Lights A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING Always unplug your computer from the electrical outlet before opening the cover The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states e If the power light is green and the computer is not responding see Beep Codes on page 124 e If the power light is blinking green the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation e If the power light is off the computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the back of the computer and the electrical outlet Ifthe computer is plugged into a power strip ensure the power strip is plugged into an electrical outlet and the power strip is turned on Bypass power protecti
66. mory failure above address 0FFFFh Troubleshooting 125 Code Cause 4 3 3 Timer chip counter 2 failure 4 3 4 Time of day clock stopped 4 4 1 Serial or parallel port test failure 4 4 2 Failure to decompress code to shadowed memory 4 4 3 Math coprocessor test failure 4 4 4 Cache test failure Diagnostic Lights A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance To help troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel K NOTE If you are using an ultra small form factor computer the diagnostic lights are present on the back panel See the Setup and Quick Reference Guide that ships with your computer for more information When the computer starts normally the lights flash and then turn off If the computer malfunctions use the sequence of the lights to help identify the problem K NOTE After the computer completes POST all four lights turn off before booting to the operating system 126 Troubleshooting Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution The computer is D909 either turned off or not receiving power Reseat the power cable in the power connector on the back of the computer and
67. n page 21 CAUTION Since the following steps do not require the complete removal of the optical drive and the floppy drive it is not necessary to disconnect the cables connecting the two drives Remove the optical drive from the bay and set it aside see Removing the Optical Drive From the Desktop Computer on page 59 Remove the floppy drive from the 3 5 inch bay and set it aside see Removing a Floppy Drive or Media Card Reader From the Desktop Computer on page 66 Press the two plastic securing clips on each side of the drive and slide the drive toward the back of the computer CAUTION Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors Drives 1 plastic securing clips 2 2 harddrive 7 Lift the drive out of the computer 8 Disconnect the power and data cables from the drive Replacing or Adding a Hard Drive in a Desktop Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 Check the documentation for the drive to verify that it is configured for your computer A CAUTION To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it Unpack the replacement hard drive and prepare it for installation If your replacement hard drive does not have the plastic hard drive bracket attached ins
68. n Your Computer on page 17 If you installed a network adapter card and want to turn off the integrated network adapter use the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com CAUTION If your computer supports Active Management Technology AMT disabling the integrated network adapter also disables AMT functionality Install any drivers required for the card as described in the card documentation Cards PS 2 Serial Port Adapter A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing a PS 2 Serial Port Adapter From a Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position l Cards 41 1 3 card retention latch 2
69. n page 159 A possible CPU or e Replace the processor with a known 0009 motherboard failure good processor If the computer still has occurred fails to boot inspect the processor 7 Steady socket for damage J Amber e If the problem persists contact Dell see Contacting Dell on page 159 BIOS may be corrupt The computer hardware is operating O or missing normally but the BIOS may be corrupt or missing Contact Dell see Steady Contacting Dell on page 159 J Amber Troubleshooting 129 130 Light Pattern Problem Description Suggested Resolution OOOO Steady Amber OOOO Steady A possible motherboard failure has occurred Power connector not installed properly Remove all cards from the PCI and PCI E slots and restart the computer If the computer boots add the cards back one by one until you find the faulty one If the problem persists the system board may be faulty Contact Dell see Contacting Dell on page 159 Reseat the 2x2 power connector from the power supply unit If the computer still fails to boot contact Dell see Contacting Dell on page 159 Amber OOOO Steady Amber Possible peripheral card or motherboard failure has occurred Remove all cards from the PCI and PCI E slots and restart the computer If the computer boots add the cards back one by one until you find the faulty one If the problem persists the system board
70. n page 99 FLOPPY DISKETTE SEEK FAILURE A cable may be loose or the computer configuration information may not match the hardware configuration Check cable connections If the problem persists contact Dell technical support see Contacting Dell on page 159 DISKETTE READ FAILURE The floppy disk may be defective or a cable may be loose Replace the floppy disk check for a loose cable connection HARD DISK READ FAILURE Possible HDD failure during HDD boot test Contact Dell technical support see Contacting Dell on page 159 KEYBOARD FAILURE Keyboard failure or keyboard cable loose see Keyboard Problems on page 145 NO BOOT DEVICE AVAILABLE The system cannot detect a bootable device or partition e If the floppy drive is your boot device ensure the cables are connected and a bootable floppy disk is in the drive e If the hard drive is your boot device ensure the cables are connected and that the drive is installed properly and partitioned as a boot device 134 Troubleshooting e Enter the system setup program and ensure the boot sequence information is correct For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com No TIMER TICK INTERRUPT A chip on the system board might be malfunctioning or motherboard failure see Contacting Dell on page 159 NON SYSTEM DISK OR DISK ERROR Replace the floppy disk with one
71. nd reinstall one module see Memory Modules on page 89 Restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory Modules on page 89 If the problem persists contact Dell see Contacting Dell on page 159 0090 Steady Green A possible graphics card failure has occurred Reseat any installed graphics cards see the Cards section for your computer If available install a working graphics card into your computer If the problem persists contact Dell see Contacting Dell on page 159 Troubleshooting 131 Light Pattern Problem Description Suggested Resolution OOOO iieorhar arae failure has occurred Steady Green Reseat all power and data cables A possible USB failure Reinstall all USB devices and check all 0000 has occurred Steady Green cable connections No memory modules 090909 are detected Steady Green e If two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available inst
72. ner is listed Windows recognizes the scanner 152 Troubleshooting REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance No sound from speakers K NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure the volume on the media player s has not been turned down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s headphone connector TEST THE ELECTRICAL OUTLET Ens
73. ng inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance WARNING To guard against likelihood of electric shock laceration by moving fan blades or other unexpected injuries always unplug your computer from the electrical outlet before removing the cover Removing the Processor Heat Sink Assembly A 1 2 CAUTION Unless a new heat sink is required for the new processor reuse the original heat sink assembly when you replace the processor Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 Disconnect the heat sink assembly power cable from the system board Loosen the two captive screws securing the heat sink assembly to the system board WARNING Despite having a plastic shield the heat sink assembly may become very hot during normal operation Allow sufficient time for it to cool before you touch it CAUTION A strong thermal solution bond may exist between the processor and heat sink Do not use excessive force to separate the heat sink assembly from the processor to avoid damaging the processor Rotate the heat sink assembly outward on its hinges away from the screw holes detach it from the hinges and lift it out o
74. nment e View the Dell Support Utility settings 156 Troubleshooting e Access the help file for the Dell Support Utility e View frequently asked questions e Learn more about the Dell Support Utility e Turn the Dell Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen Troubleshooting 157 158 Troubleshooting Contacting Dell To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page Click Contact Us on the left side of the page Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Contacting Dell 159 160 Contacting Dell
75. of the drive 6 Remove the screw securing the optical drive to the optical drive bay 7 Slide the optical drive out through the front of the computer 8 If you are removing the drive permanently a Install the drive panel insert see Installing an Optical Drive Panel Insert on page 59 Drives 57 b Remove the unused data cable from the computer c Install a drive panel insert to cover the empty drive bay opening see Installing an Optical Drive Panel Insert on page 59 d Follow the procedure in After Working on Your Computer on page 17 e Update the drive configuration information in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Replacing or Adding an Optical Drive in the Mini Tower Computer Z NOTE This procedure assumes that you have completed the removal procedure first 1 If necessary remove the drive panel insert see Removing an Optical Drive Panel Insert on page 59 2 Gently slide the optical drive into place aligning the screw holes in the optical drive bay and optical drive 3 Tighten the screw securing the optical drive 4 Connect the power and data cables to the drive 58 Drives 5 Connect the data cable to the system board connector on the system board 6 Follow the procedure in After Working on Your Computer on page 17 Updat
76. omputer is connected to an electrical outlet that is known to be working properly Turn on or restart your computer When the DELL logo appears press lt F12 gt immediately K NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu 136 Troubleshooting If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop shut down your computer and try again 4 Use the up and down arrow keys to select Diagnostics from the boot menu and then press lt Enter gt K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities disc see Starting the Dell Diagnostics From the Drivers and Utilities Disc on page 137 5 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 6 Press lt Tab gt to select Test System and then press lt Enter gt K NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 7 At the Dell Diagnostics Main Menu
77. on devices power strips and power extension cables to verify if the computer turns on properly Ensure the electrical outlet is working by testing it with another device such as a lamp Ensure the main power cable and front panel cable are securely connected to the system board see System Board Components on page 13 Troubleshooting 123 If the power light is blinking amber the computer is receiving electrical power but an internal power problem may exist Ensure the voltage selection switch is set to match the AC power at your location if applicable Ensure the processor power cable is securely connected to the system board see System Board Components on page 13 If the power light is steady amber a device may be malfunctioning or incorrectly installed Remove and reinstall the memory modules see Replacing or Adding a Memory Module on page 90 Remove and reinstall any cards see Cards on page 29 Eliminate interference Some possible causes of interference are Power keyboard and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem For example beep code 1 3 1 one possible beep code consists of one beep a bur
78. or at support dell com 9 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Hard Drive Bracket Mini Tower Computer If you are replacing the hard drive you must replace the old hard drive with the new hard drive in the hard drive bracket before installing it in the computer 1 Place the hard drive in its bracket face down on a flat surface 74 Drives 2 While gently pulling the edges of the bracket away from the hard drive lift the hard drive out of the bracket 3 Place the hard drive bracket on a flat surface with the label face up With the top edge of the hard drive oriented toward the bracket tabs seat the left edge into the bracket inserting the pins on the bracket into the pinholes on the hard drive 5 Pull the right edge of the bracket out and seat the right edge of the hard drive inserting the pins on the bracket into the pinholes on the hard drive Aa Drives 75 Removing a Hard Drive From a Desktop Computer A CAUTION If you are replacing a hard drive that contains data you want to keep 76 back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover o
79. orn DVDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Replacing or Adding a Memory Module on page 90 Reseat the memory modules to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 136 YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Replacing or Adding a Memory Module on page 90 Ensure you are following the memory installation guidelines Ensure the memory you are using is supported by your computer For more information about the type of memory supported by your computer see the documentation that shipped with your computer Run the Dell Diagnostics see Dell Diagnostics on page 136 Mouse Problems A WARNING Before working inside your computer read the safety information 148 that shipped with your computer For additional safety best practi
80. power connector on the back of the computer and the electrical outlet e Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly e Ensure any power strips being used are plugged into an electrical outlet and are turned on e Ensure the electrical outlet is working by testing it with another device such as a lamp Ensure the main power cable and front panel cable are securely connected to the system board see System Board Components on page 13 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem may exist Ensure the voltage selection switch is set to match the AC power at your location if applicable Ensure all components and cables are properly installed and securely connected to the system board see System Board Components on page 13 150 Troubleshooting IF THE POWER LIGHT IS STEADY AMBER A device may be malfunctioning or incorrectly installed e Ensure the processor power cable is securely connected to the system board power connector POWER2 see System Board Components on page 13 e Remove and then reinstall all memory modules see Replacing or Adding a Memory Module on page 90 e Remove and then reinstall any expansion cards including graphics cards see Cards on page 29 ELIMINATE INTERFERENCE Some possible causes of interference are e
81. r Power Supply A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Mini Tower Computer Power Supply Removing the Power Supply From the Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Disconnect the power cables from the system board and the drives VAN CAUTION Make note of the routing of the power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped Disengage all cables from the securing clip on the side of the power supply Remove the four screws that attach the power supply to the back of the computer chassis Power Supply 103 1 release button 2 power supply 3 screws 4 4 AC power connector 6 Press down on the release button on the floor of the computer chassis and slide the power supply toward the front of the computer by approximately one inch 7 Lift the power supply up and out of the compute
82. r Replacing the Power Supply in the Mini Tower Computer K NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the power supply into place at the back of the computer chassis 104 Power Supply 2 Replace and tighten the four screws that secure the power supply to the back of the computer chassis WARNING The screws are a key part of the system grounding Failure to replace and tighten all four screws may cause electrical shock CAUTION Route the power cables under the chassis tabs The cables must be properly routed to prevent the cables from being damaged gt Reconnect the power cables to the system board and drives Secure the hard drive cable optical drive data cable and the front panel cables to the securing clips inside the chassis where available NOTE Ensure all cable connectors are securely attached Follow the procedure in After Working on Your Computer on page 17 Do CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Verify the computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Power Supply 105 Power Connectors in the Mini Tower Computer 1 2 3 4 5 6 7 8 9 10 11 12 BIGDOG E E gt E E E E E E eI 1 2 3 4 5 6 7 8 9 10 11 12 Pin Number Signal Name Wire Color Wire Gauge l 3 3 VDC Orange AWG 20
83. r and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is positioned at least 60 centimeters 2 feet away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click Start Control Panel Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Windows Vista 1 Click Start Control Panel Hardware and Sound gt Personalization gt Display Settings 2 Adjust Resolution and Colors settings as needed 3D image quality is poor CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test Only part of the display is readable CONNECT ANOTHER MONITOR 1 Shut down your computer and connect another monitor to the computer 2 Turn on the computer the monitor and adjust the monitor brightness and contrast controls Troubleshooting 155 If the other monitor works the original computer d
84. r 103 Replacing the Power Supply in the Mini Tower Computer 104 Power Connectors in the Mini Tower Computer 106 Desktop Computer Power Supply 110 Removing the Power Supply From the Desktop Computer 110 Replacing the Power Supply in the Desktop Computer 111 Power Connectors in the Desktop Computer 112 13 BIOSi en N aE 117 Flashing the BIOS FromaCD 117 Flashing the BIOS From the Hard Drive 118 14 System Board 119 Removing the System Board 119 Replacing the System Board 120 15 Troubleshooting 123 TOONS a a ma ea ee hak a ae eS 123 Power Lights aaa aaa 123 Beep Codes onanan aaa 124 Diagnostic Lights 126 Diagnostic Light Codes During POST 127 Contents 7 System Messages 0 134 Hardware Troubleshooter 135 DellDiagnostics 0 136 When to Use the Dell Diagnostics 136 Starting the Dell Diagnostics From Your Hard Drive 136 Starting the Dell Diagnostics From the Drivers and Utilities Disc 137 Dell Diagnostics MainMenu 139 Solving Problems 141 BatteryProblems 141 Drive Problems 142 ErrorMessages 0005 144 IEEE 1394 Device Problems 145 Keyboard Problems 145 Lockups and Software Problems 146 Memory Problems
85. r from potential damage and to help to ensure your own personal safety A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty Before Working on Your Computer 9 A A CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned CAUTION To avoid damaging the computer perform the following steps before you begin working inside the computer Ensure that the work surface is flat and clean to prevent the computer cover from being scratched Turn off your computer see Turning Off Your Computer on page 10 CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all telephone or network cables from th
86. r message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly If the operating system is attempting to boot from a device such as the floppy drive or optical drive check system setup to ensure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see Contacting Dell on page 159 Troubleshooting 133 Light Pattern Problem Description Suggested Resolution The computer isin Press a key on the keyboard move the D909 standby mode mouse or press the power button to resume normal operation Blinking Green System Messages K NOTE If the message you received is not listed in the table see the documentation for either the operating system or the program that was running when the message appeared ALERT PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT NNNN FOR HELP IN RESOLVING THIS PROBLEM PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT The computer failed to complete the boot routine three consecutive times for the same error Contact Dell technical support see Contacting Dell on page 159 CMOS CHECKSUM ERROR Possible motherboard failure or RTC battery low Replace the battery see Coin Cell Battery on page 93 CPU FAN FAILURE CPU fan failure Replace the CPU fan see Removing the Processor o
87. re working inside your computer read the safety information A that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedure in Before Working on Your Computer on page 9 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 Disconnect the cables from the system board Remove the speaker from the computer Speakers 95 Mini Tower Computer Desktop Computer Speakers 96 5 Follow the procedure in After Working on Your Computer on page 17 Replacing a Speaker A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis
88. rip 4 3 5 inch drive bezel insert 5 bezel insert tab 6 bezel insert grip Drive Bezel 27 28 Replacing a Drive Bezel Insert K NOTE This procedure assumes that you have completed the removal procedure first 1 Place the drive bezel face down on a flat surface 2 Holding the bezel insert almost vertically reseat the left bezel insert grip along the left edge of the rear of the bezel 3 Push the right side of the bezel insert down until it snaps into place Follow the procedure in After Working on Your Computer on page 17 Drive Bezel Cards A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover PCI and PCI Express Cards Your computer supports a PS 2 serial port adapter and provides the following slots for PCI Express and PCI cards e One PCI Express x16 card slot SLOT1 e Two PCI card slots SLOT2 SLOT3 An optional riser card and riser card cage is available for the desktop computer K NOTE For card slot locations see Mini Tower Computer System Board Components on page 13 or Desktop Computer System Board Components on page 15 e Ifyou are installing or replacing a card follow
89. ssembly Before Working on Your Computer 12 System Board Components Mini Tower Computer System Board Components 1 2 a EN a LWN Z WANIG SATA1 SATAO RAR PEEP Pt TE Before Working on Your Computer 13 14 internal chassis speaker connector optional serial ATA drive connectors SATAO SATA1 SATA2 audio connectors 2 VGA video connector serial connector system board speaker BEEP PS 2 serial connector power connector main power connector network adapter connector USB ports 2 RTC reset jumper RTCRS password jumper PSWD PCI x1 connectors SLOT2 SLOT 3 floppy drive connector DSKT Before Working on Your Computer 12 15 18 21 memory module connectors DIMM1 DIMM2 floppy drive connector USB ports 4 parallel printer connector battery socket PCI Express x16 connector SLOT1 processor fan connector Desktop Computer System Board Components 1 2 o m o S 2 k ne pe 3
90. st of three beeps and then one beep This beep code tells you that the computer encountered a memory problem Reseating the memory modules may correct the following beep code errors If the problem persists contact Dell see Contacting Dell on page 159 for obtaining technical assistance Code Cause 1 3 1 through Memory not being properly identified or used 2 4 4 4 3 Memory failure above address OFFFFh If your computer emits a series of beeps during start up 1 Write down the beep code 124 Troubleshooting 2 Run the Dell Diagnostics to further identify the problem see Dell Diagnostics on page 136 Code Cause 1 1 2 Microprocessor register failure 1 1 3 NVRAM read write failure 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer failure 1 2 2 DMA initialization failure 1 2 3 DMA page register read write failure 1 3 Video Memory Test failure 1 3 1 through 2 4 4 3 1 1 Memory not being properly identified or used Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure Search for video ROM failure No timer tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Me
91. sumes that you have completed the removal procedure first 1 Remove the system board from its packaging and place it in position inside the computer chassis 2 Align the 11 screw holes on the system board with the screw holes in the chassis and ensure the back panel connectors are properly aligned in the openings on the back of the chassis 3 Replace the 11 screws securing the system board to the computer chassis Avoid over tightening the screws 120 System Board A WARNING Failure to replace and tighten all screws properly may not provide 10 11 12 13 adequate grounding of the system board and result system failures Connect the 12 V and 24 pin power cables to the system board Connect the chassis front fan and chassis rear fan power cables to the system board Connect all front panel cables to the system board Connect all CD DVD floppy media card reader hard drive data cables to the system board If the system board is a replacement a Install the memory modules onto the system board see Replacing or Adding a Memory Module on page 90 b Install the processor onto the system board see Replacing the Processor on page 100 c Install the processor heat sink assembly onto the system board see Replacing the Processor Heat Sink Assembly on page 87 Connect any additional cables to the system board as required Install all PCI and PCI Express cards into the expansion card slots Check all cab
92. t practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Coin Cell Battery on page 93 If the battery still does not work properly contact Dell see Contacting Dell on page 159 Drive Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance ENSURE MICROSOFT WINDOWS RECOGNIZES THE DRIVE Windows XP e Click Start and click My Computer Windows Vista e Click the Windows Vista Start button and click Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another disc to eliminate the possibility that the original drive is defective e Insert a bootable floppy disc and restart the computer CLEAN THE DRIVE OR DISK See the Dell Technology Guide on your computer or at support dell com CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 RUN THE DELL DIAGNOSTICS See Dell Diagnost
93. t shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Power Lights on page 123 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding A CAUTION You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously to access the Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer responding 4 Click End Task 146 Troubleshooting A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP
94. tall the new drive in the existing bracket see Hard Drive Bracket Desktop Computer on page 79 4 Connect the power and data cables to the drive Drives 77 78 5 Locate the correct bay for the drive and slide the drive into the bay until it clicks into place 1 hard drive 2 drive bay label 3 hard drive bracket 6 Replace the floppy drive see Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer on page 68 7 Replace the optical drive see Replacing the Optical Drive in the Desktop Computer on page 60 8 Check all connectors to ensure they are properly attached and firmly seated 9 Follow the procedure in After Working on Your Computer on page 17 10 Ifthe drive you just installed is the primary drive insert a bootable disk into your boot drive Drives 11 12 13 15 Enter the system setup program and update the SATA port option under the Drives option list For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Exit the system setup program and reboot the computer Partition and format your drive K NOTE For instructions see the documentation that came with your operating system Verify your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Install the operating system on the hard drive K NOTE For instructions see
95. ted the removal procedure first 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer 2 If you are installing a new drive a Remove the inserts see Removing an Optical Drive Panel Insert on page 59 60 Drives b Insert the three shoulder screws removed from the insert into the sides of the new drive and tighten them c Lift the drive release latch up and insert the new optical drive 3 Connect the power and data cables to the drive 4 Align the shoulder screws with the screw guides and slide the drive into the bay until it clicks into place 5 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Drives 61 Follow the procedure in After Working on Your Computer on page 17 Update the configuration information in the system setup program by setting the appropriate Drive option 0 or 1 under Drives For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Floppy Drive or Media Card Reader Removing a Floppy Drive or Media Card Reader From the Mini Tower Computer A A 62 WARNING Before working inside your computer read the safety in
96. tention latch to pivot the latch open The latch remains in the open position Cards 31 32 a ow alignment guide 2 card card edge connector 4 card connector card slots 4 6 release lever card retention latch If you are installing a new card remove the filler bracket covering the empty card slot To remove a filler bracket gently insert a scribe under the top edge of the bracket If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card e Fora PCI card grasp the card by its top corners and ease it out of its connector e Fora PCI Express card pull the securing tab grasp the card by its top corners and ease it out of its connector If your card includes a card retention bar remove the bar Gently pull the securing tab grasp the card by its top corners and ease it out of its connector Prepare the new card for installation Cards K NOTE For information on configuring the card making internal connections or customizing it for your computer see the documentation that came with the card A WARNING Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 7 Ifyou are installing the card into the PCI Express x16 card connector position the c
97. ter 64 Removing a Floppy Drive or Media Card Reader From the Desktop Computer 0 0 00005 66 Replacing or Adding a Floppy Drive or Media Card Reader in the Desktop Computer 68 Hard Drives 2 04 70 Removing a Hard Drive From the Mini Tower Computer 70 Replacing or Adding a Hard Drive in a Mini Tower Computer 72 Removing a Hard Drive From a Desktop Computer 76 Replacing or Adding a Hard Drive in a Desktop Computer 77 Contents 5 6 1 0 Panel 0 0 81 Removing the 1 0 Panel 81 Replacing the OPanel 83 7 Processor Heat Sink Assembly 85 Removing the Processor Heat Sink Assembly 85 Replacing the Processor Heat Sink Assembly 87 8 Memory Modules 89 Removing a Memory Module 89 Replacing or Adding a Memory Module 90 9 Coin Cell Battery 93 Removing the Coin Cell Battery 93 Replacing the Coin Cell Battery 94 10 Speakers 4 ccs ctecsnaavdaide causes 95 RemovingaSpeaker 95 ReplacingaSpeaker 97 11 PROC SSOR ersan 46445 kobe RUSS 99 Removing the Processor 99 Contents Replacing the Processor 100 12 POWerSUDDPIV csc wud saw earadnca 103 Mini Tower Computer Power Supply 103 Removing the Power Supply From the Mini Tower Compute
98. the I O panel to the system board 1 0 Panel 81 Mini Tower Computer 1 2 securing screw 1 1 0 panel release button 3 1 0 panel 4 1 0 cable connector 1 0 Panel 82 Desktop Computer 1 1 securing screw 2 1 0 panel 3 1 0 cable connector 4 Remove the screw securing the I O panel to the computer chassis 5 Press and hold the I O panel release button mini tower computer only 6 Slide the I O panel down to release the I O panel clamp from the I O panel clamp slot 7 Remove the I O panel from the computer Replacing the 1 0 Panel K NOTE This procedure assumes that you have completed the removal procedure first 1 Reseat the I O panel into its slot in the computer chassis A CAUTION Take care not to damage the cable connectors and the cable routing clips when sliding the 1 0 panel into the computer 2 Align and slide the I O panel clamp in the I O panel clamp slot 1 0 Panel 83 3 Replace and tighten the screw that secures the I O panel 4 Reconnect the cables to the system board 5 Follow the procedure in After Working on Your Computer on page 17 A CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Verify that the computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 84 1 0 Panel Processor Heat Sink Assembly A A WARNING Before worki
99. the documentation that came with your operating system Hard Drive Bracket Desktop Computer 1 2 3 1 3 Place the hard drive in its bracket face down on a flat surface Remove the four screws securing the hard drive in the bracket Lift the hard drive out of the bracket screw holes 4 2 harddrive plastic securing clips 2 4 harddrive bracket Drives 79 4 Reseat the hard drive in the bracket with the label face up 5 Replace the four screws securing the hard drive to the bracket 80 Drives 1 0 Panel A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance A WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the 1 0 Panel K NOTE Note the routing of all cables as you remove them so that you can reroute them correctly when reinstalling the I O panel 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 A CAUTION When sliding the 1 0 panel out of the computer be careful to prevent damage to the cable connectors and the cable routing clips 3 Disconnect all cables connecting
100. the option that best describes the problem and follow the remaining troubleshooting steps Troubleshooting 135 Dell Diagnostics A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in this section and then run the Dell Diagnostics before contacting Dell for assistance Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc provided with your computer K NOTE The Drivers and Utilities disc is optional and may not ship with your computer K NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics enter the system setup program to review your computer s configuration information and ensure the device you want to test is displayed and active in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive K NOTE If your computer does not display a screen image contact Dell see Contacting Dell on page 159 1 Ensure the c
101. the procedures in this section e If you are removing but not replacing a card see Removing a PCI or PCI Express Card From a Mini Tower Computer on page 30 or Removing a PCI or PCI Express Card From a Desktop Computer on page 35 e If you are removing a card you must also remove the current driver for the card from the operating system For instructions see the documentation that came with the card Cards 29 If you are installing a card ensure that the appropriate driver for the card is also installed For instructions see the documentation that came with the card Removing a PCI or PCI Express Card From a Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 1 alignment guides 4 2 card 3 release lever 4 card slots 4 5 card retention latch 4 If necessary disconnect any cables connected to the card 5 If you are removing the card permanently a Install a filler bracket in the empty card slot opening 30 Cards K NOTE Installing filler brackets in empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer and maintain the airflow that cools your computer
102. tions see the documentation that came with the card d For more information on using the system setup program see the Dell Technology Guide on your computer or atsupport dell com Installing or Replacing a PCI or PCI Express Card in a Desktop Computer K NOTE If applicable see Installing or Replacing a Card in the Optional Riser Card Cage on page 52 K NOTE If you are installing a card to replace one already installed in the computer you must first remove the installed card see Removing a PCI or PCI Express Card From a Desktop Computer on page 35 or Removing a Card From the Optional Riser Card Cage on page 50 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 36 Cards release lever 2 filler bracket alignment guides 3 4 card card retention latch 6 system board connector or WwW 4 Ifyou are installing a new card remove the filler bracket covering the empty card slot To remove a filler bracket gently insert a scribe under the top edge of the bracket 5 Prepare the new card for installation K NOTE For information on configuring the card making internal connections or customizing it for your computer see the documentation that came with the card
103. tly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 3 Align the front and rear alignment notches on the processor with the front and rear alignment notches on the socket Processor 101 11 12 102 Align the pin 1 corners of the processor and socket CAUTION To avoid damage align the processor properly with the socket and do not use excessive force when you install the processor Gently seat the processor in the socket ensuring it is positioned correctly Close the processor cover ensuring the tab on the processor cover is positioned underneath the center cover latch on the socket Pivot the socket release lever back towards the socket and snap it into place to secure the processor Clean the thermal grease from the bottom of the heat sink CAUTION Always apply new thermal grease New thermal grease is critical for ensuring adequate thermal bonding which is a requirement for optimal processor operation Apply new thermal solution to the top of the processor Replace the processor fan and heat sink assembly see Replacing the Processor Heat Sink Assembly on page 87 CAUTION Ensure that the processor fan and heat sink assembly is correctly seated and secure Follow the procedure in After Working on Your Computer on page 17 Verify if your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Processo
104. ure the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See the Dell Technology Guide on your computer or at support dell com RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure the headphone cable is Troubleshooting 153 securely inserted into the headphone connector see Inside View of Your Computer on page 11 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure the volume is turned up and that the sound is not muted Video and Monitor Problems A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance VAN CAUTION If your computer came with a PCI graphics card installed removal of the card is not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove the card store it ina safe and secure location For information about your graphics card go to support dell com The screen is blank
105. us internal tests and displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all components installed on your computer or all devices attached to your computer Allows you to customize the test if applicable by changing the test settings Solving Problems Follow these tips when troubleshooting your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Battery Problems A WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Troubleshooting 141 A WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety bes

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