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Compaq 4103TH User's Manual

1. 243606 371 www compaq com Notice 2001 Compaq Computer Corporation COMPAQ and the Compaq logo Registered in U S Patent and Trademark Office Microsoft and Windows are trademarks of Microsoft Corporation All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is subject to change without notice The information in this publication is subject to change without notice and is provided AS IS WITHOUT WARRANTY OF ANY KIND THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT CONSEQUENTIAL INCIDENTAL SPECIAL PUNITIVE OR OTHER DAM AGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSI NESS PROFITS BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION EVEN IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE FOREGOING SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT NEGLIGENCE TORT OR ANY OTHER THEORY OF LEGAL LIABILITY AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products Nothing herein s
2. e Number of copies EHE RM Selection Ses GOG Enter page numbers Page ranges separated by commas For example 1 3 5 12 Print what Document J Print fai pages in range Options e Cancel Note These options vary depending on the printer installed 4 Click OK My PRESARIO GETTING STARTED Digital Audio Files In addition to music CDs your computer can play digital audio files such as music downloaded from the Internet You can download MP3 files and play them using Audio Manager software available on select models My PRESARIO GETTING STARTED Playing Digital Audio Files 1 From the Windows taskbar click the Start button 2 Point to programmes and then select the Audio Manager programme The Audio Manager is displayed 3 Follow the on screen instructions for creating and playing a playlist For help on specific functions press the F1 key or choose Help Topics from the Help menu COMMON TASKS 4 3 Games Your new Internet PC is not only a powerful tool for surfing the Internet and running software it can also allow you to play games Your computer came with several Windows games preinstalled and many more are available for purchase or by downloading from the Internet You can play games online with other players from all over the world Before purchasing a game check the computer requirements listed on the outside o
3. 2 7 Putting Your Computer to Sleep 2 8 Waking Your Computer 2 8 Understanding the System Status Lights 2 9 Scroll MOUSE 2 10 Making Screen Selections 2 10 Accessing Software and Files 2 10 ES ERES 2 10 AUtOscrOllinG 2 11 Speakers cesser E bea er d pag rie elm FES 2 12 Turning on the Speakers 2 12 Diskette Hard Drive CD ROM CD RW DVD ROM and Zip Drives cioe usa herb RA ao e eR REN RA 2 13 Using the Diskette Drive 2 13 Using the Drive 2 13 Inserting a CD into the CD ROM CD RW or DVD ROM Drive number and style of drives vary by model 2 14 Removing a Disc from a Drive 2 15 Playing an Audio CD 2 14 Playing a DVD ROM Movie 2 16 ii CONTENTS My PRESARIO GETTING STARTED Creating Your Own CDs 2 17 Inserting a Disk Into the Zip Drive available on select models 2 18 Removing a Disk from the Zip Drive 2 18 Internet Video 2 19 Using Logitech QuickCam Internet Video Camera available on select models 2 20 Chapter 3 Welcome to the Web
4. 3 1 Basic Concepts Lise eer n ewe a mers 3 2 What Is the Internet 3 2 What Is a Hyperlink bete 3 2 Internet Connection 3 3 Connecting with AOL 3 3 Web 5 lt 3 4 Searching the Web Using AOL 3 4 S LL m ehe C t d 3 5 Setting Up Outlook Express E mail 3 5 Typing an E mail 3 5 Understanding E mail Addresses 3 6 Sending an E mail Using Outlook Express 3 7 Content Advisor 3 8 Reading Your Outlook Express E mail Messages 3 8 Restricting Internet Content 3 9 MY PRESARIO GETTING STARTED CONTENTS iii Chapter 4 Common Tasks 4 1 Print Basics KY RA RENE ven MERE 4 2 Using the Menu to 4 2 Digital Audio Files 4 3 Playing Digital Audio 4 3 Grup lm Pc ccc 4 4 Playing Preinstalled Games on Your Computer 4 4 SOIL ise qx 4 5 Installing Software from a CD DVD or Diskette 4 5 Installing Software Downloaded from the Internet 4 6 Chapter 5 Nee
5. UsiNG YOUR COMPUTER 2 7 If you re going to be away from your computer but want to leave the power on you can let your computer go to sleep This process allows you to run programmes while your computer goes into a low power state which saves energy However some software such as DVD software actively playing a DVD may prevent the system from going to sleep You wake your computer by moving the mouse by clicking a mouse button or by pressing any of the keyboard buttons 4 Did you know You can change the amount of time that passes before your computer goes to sleep See the My Presario Learning More CD for instructions 2 8 USING YOUR COMPUTER Putting Your Computer to Sleep Press the Sleep button on the keyboard and your computer goes to sleep Or your computer will go to sleep automatically if no activity occurs within 20 minutes Waking Your Computer Press the Sleep button 9 on the keyboard and your computer wakes up My PRESARIO GETTING STARTED Understanding the System Status Lights The system lights on the The system status lights are shown in the following illustration keyboard provide a quick and the function of each light is explained status of your computer and keyboard settings Description Post Office Protocol POP is E mail indicates when you have e mail waiting to be read a commonly used messaging 2 proto
6. One way to find what you re looking for on the Web is to use a search engine your personal guide to the Web A search engine takes information that is scattered on Web sites all around the world and lists it for easy viewing and printing Note AOL is available in selected countries only 3 4 WELCOME TO THE WEB Searching the Web Using AOL 1 Complete the Setting the Internet Buttons to AOL procedure Press the Search A button on the Internet keyboard The AOL search page is displayed amp America Online brought to you by Compaq File Edt Window Sign Off Help w YY ge Ss gt A Rees Read Write MailCenter Print My Files MyAOL Favorites Intemet Channels Quotes Perks Compaq 4 D http aolsearch aol com Search AOL Search Home Enter sear low and then click Search AoLsearch m m Search Options Help White Pages Yellow Pages Jobs Downloads Shopping Home Pad Stock Quotes Classifieds Message Boards Government Guide News Enter a keyword in the Search box Click the Search button The search engine displays a list of Web pages containing your keyword My PRESARIO GETTING STARTED E mail E mail electronic mail is very similar to the mail the postal carrier delivers to your home or office except much faster You can send letters pictures postcards even music and video clips
7. memory is needed for 9 Select Run desired task 3 In the Open box type MSCONFIG 4 Click OK The System Configuration Utility dialog box is displayed 5 Click the Startup tab and clear the check box es for any unnecessary programmes Close one or more programmes and restart Windows to recover memory If the error message is displayed again repeat the preceding steps and close one or more programmes My PRESARIO GETTING STARTED NEED SOME HELP 5 13 Symptom Computer will not turn on Illegal Operation has Occurred error message is displayed Computer will not start 5 14 NEED SOME HELP Power Problem Line voltage selection switch is not in the proper position for your region 115V 230V Wall outlet is bad Software being used is not Microsoft certified for your version of Windows Configuration files are corrupt System files may have been damaged You will need to insert a start up disk or Windows Start Up disk to restart your computer Wrong memory modules were used in upgrade or memory modules were installed in the wrong location Hard drive has been damaged Solution Set the line voltage selection switch to the correct setting for your region or call Compaq Technical Support for assistance Refer to your Certificate of Warranty for details Test the outlet by connecting a different electrical device to outlet Verify that the software is certified by Microsof
8. MP3 4 3 My Programme button assigning 2 7 N numeric keys 2 3 Outlook Express 3 5 Inbox 3 8 setting up 3 5 parental controls 3 9 password 3 9 remembering 3 5 power problems with 5 14 Power On button 2 2 printing documents 4 2 from the Internet 4 2 options 4 2 problems 5 5 audio driver 5 5 computer 5 4 diskette 5 7 hard drive 5 10 hard drive damaged 5 14 hard drive failed 5 7 identifying 5 5 insufficient memory 5 13 Internet 5 11 4 INDEX Internet Service Provider 5 11 keyboard commands 5 12 memory 5 14 monitor 5 9 power 5 14 sleep mode 5 5 speakers 5 5 system files damaged 5 7 volume 5 5 probllems diskette drive 5 8 Quick Launch Web buttons 2 6 Help 2 6 My Programme 2 6 R recovery CD 5 3 removing programmes 4 5 5 Scroll Mouse See also mouse autoscrolling 2 12 choosing button assignments 2 11 clicking 2 11 controlling cursor movements 2 11 customising 2 11 double clicking 2 11 dragging and dropping files 2 11 scrolling 2 11 setting up 2 11 wheel 2 11 search engine 3 4 See also notices defined 1 3 My PRESARIO GSTTING STARTED service and support 5 4 sleep mode 2 8 5 9 customising 2 8 software installing downloaded files 4 6 speakers Audio In port 2 13 cassette player 2 13 CD player 2 13 MP3 player 2 13 turning on 2 13 volume control 2 13 start up disk 5 14 status lights caps lock 2 9 e mail 2 9 number lock 2 9 scroll lock 2 9 sleep 2 9 surge protec
9. Drive CD ROM CD RW DVD ROM and Zip Drives Your computer may have one or more drives depending on the model you purchased Diskette drive Hard drive CD ROM drive CD RW drive gt DVD ROM drive gt Zip drive Each drive has different size capacities for storing information The diskette drive uses a diskette to store files Once information is copied onto a diskette it remains there until you delete or overwrite it The other drives are discussed on the following pages My PRESARIO GETTING STARTED Using the Diskette Drive 1 Hold a diskette with the label facing up and the arrow on the diskette pointing toward the drive then gently push the diskette into the drive 2 To remove a diskette press the Eject button on the diskette drive A caution Wait until the diskette drive activity is complete the activity light stops glowing before removing a diskette Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it Note Remove the diskette from the drive prior to shutting down Microsoft Windows Using the Hard Drive The hard drive stores system files software and data files inside your computer When you install software download files from the Internet receive e mail and attachments or create new files the computer saves them on your hard drive The available storage space is
10. Quick Launch Help Button eoce Quick Launch My Program Button Volume Mute Buttons Sleep Button LED Status Lights Using CD DVD Control Buttons Play Pause starts or stops a CD or DVD temporarily Rewind Previous Track skips to the previous track Fast Forward Next Track skips to the next track Note Buttons may vary by model 8 Stop ends the CD or DVD play rewind and fast forward functions Eject Load ejects or loads the CD or DVD My PRESARIO GETTING STARTED Using Internet Zone Buttons With the press of a keyboard button you can get on the Internet fast read your e mail or check out the latest in entertainment Depending on which Internet Service Provider ISP you have the default options provided by the Internet Zone buttons may Note Button functions may vary by model and by region vary No Description Search accesses Web site that helps you locate news and Did you know information on the Internet Search for topics including news and Until you set up your Internet information shopping images music and video Service Provider ISP each Activity launches your favourite Internet Zone activity The default Internet button takes you to a brings you to your Community centre a vibrant online community window that guides you experience with chat sessions discussion boards clubs home through the ISP set up pages photo albums and more proc
11. a very exciting new world My PRESARIO GETTING STARTED WELCOME TO THE WEB 3 1 Basic Concepts Internet Web URL hyperlinks cyberspace sound confusing The Internet definitely has its own terminology Take a few moments to understand some basic concepts that will help you start surfing the Web To begin surfing you need to establish an Internet Service Provider ISP account 3 2 WELCOME TO THE WEB What Is the Internet The Internet is a network of computers connected using standard telephone lines The Internet is worldwide like the telephone system The Internet stores and transmits documents pictures music and movies provided by computer users from all over the world When information on a particular topic or related topics is gathered in one location on the Internet that s called a Web site What Is a Hyperlink Imagine you re reading a newspaper As you read page 1 it says something like For more details see page 3 column 2 Hyperlinks in a Web site work the same way Use the mouse to click a hyperlink and you can move instantly from page to page Web site to Web site Linking files together is what gives the Web its name weaving and connecting idea to idea all over the world My PRESARIO GETTING STARTED Internet Connection Web pages are viewed with a Web browser such as Microsoft Internet Explorer A Web browser is a program that lets you
12. equipment or loss of data Computer Illustrations and Features The computer illustrations shown and the features described in this guide may differ slightly from your Compaq Presario Internet PC INTRODUCTION 1 3 Where Can Find Information Information is available in several forms printed documents electronic documents on the CD that came with your computer and the Compaq Web site Use this guide as your first point of reference and then refer to the following documents Quick Set Up poster Warranty Certificate My Presario Learning More CD Getting Started Microsoft Windows manual 4 Did you know The Compaq Web site is available worldwide As you explore the Internet go to the following address for information about products services and cool activities www compaq com 1 4 INTRODUCTION Warranty Certificate The warranty details Compaq s commitment to repair or replace parts during the warranty period and it lists important Compaq telephone numbers In the event of a mechanical problem contact Compaq not the retailer that sold you the computer Keep the warranty in a safe place for future reference Replacing Parts The Easy Access design of your Internet PC allows you to access internal components in most cases without using any tools My Presario Learning More CD describes procedures for upgrading and replacing computer components If you experience a
13. navigation panel Note You can click the Show Hide Navigation Pane button to close the navigation panel and enlarge the contents panel When you finish click the word exit a hyperlink in the lower right corner of the screen or click the Close D9 button in the upper right corner of the screen on the title bar SH Contents 2 AbUsenkssmsPsz Contents Chapter 1 Chapte ef Char A E d Adobe Acrobat T Eile Edit Document Tools View Window AY e S ERES DB gt m E q B L Contents H amp Chant T Note You can print individual pages from the CD or the entire set of documents You can also print pages from a Web site My PRESARIO GETTING STARTED Using Your Computer In this chapter you learn about the following exciting easy to use features of your computer In This Chapter Computer Become familiar with all the components on the Your Computer at a Glance 2 2 Keyboard Basics 2 3 Keyboard Buttons 2 4 Scroll Mouse 2 10 Speakers 2 12 Diskette Hard Drive CD ROM CD RW DVD ROM and Zip Drives 2 13 Internet Video Camera 2 19 front and back of your computer Keyboard Become familiar with the keyboard and all its capabilities including one button access to the Internet Scroll Mouse See how easy it is to use the scroll mouse and learn shortcuts to sav
14. problem and you are unable to resolve the issue after referring to this guide and the My Presario Learning More CD contact Technical Support If a replacement part is needed the technician will send the replacement part along with illustrated instructions for removing the factory installed part and replacing it Upgrading Your Computer Expand your Presario performance with upgrades like memory and additional peripherals such as digital cameras and printers To learn more visit the online store at www compaq com My PRESARIO GETTING STARTED Safety Your computer is an electrical device Treat it with care to avoid personal injury and damage to the equipment To reduce the risk of electric shock and damage to the equipment read the Safety and Comfort guide on the My Presario Learning More CD before performing any procedures involving the internal components of your computer 4 Did you know During an electrical storm disconnect your computer and all peripherals from the power source After shutting down your computer turn off the power button on the surge protector s My PRESARIO GETTING STARTED Safety and Comfort My Presario Learning More CD contains Safety and Comfort information on how to Set up your work area for maximum comfort Practice good posture hand position work habits and health habits while using your computer Use a grounding plug to prevent electrical s
15. the CD ROM CD RW or DVD ROM drives refer to the My Presario Learning More CD My PRESARIO GETTING STARTED Creating Your Own CDs CDs are created using the Adaptec Easy CD Creator available on select models Various uses of the CD RW drive are shown below Note Confirm that the Easy CD Creator software has been installed before you begin creating CDs Media Uses Audio Create personal music CDs with your favourite music tracks and MP3 WMA files Data Create a data CD to store data such as files or folders from the hard disk This feature is useful for backing up important files or sharing data with other people Direct CD Write files directly to a CD R CD RW just like you copy files to a disk drive Drag and drop files from one drive to another in Microsoft Explorer without accessing Easy CD Creator CD Copier Create entire copy of a CD or a back up of data files Jewel Case custom jewel case inserts and CD labels to indicate Creator the title and contents of a CD labels are sold separately Note There is an extensive online Help built into the software To view online Help you must load Adobe Acrobat Reader from the My Presario Learning More CD UsiNG YOUR COMPUTER 2 17 The Zip drive makes organising copying storing and transporting large files easy The Zip drive uses a Zip disk which gives you more storage space than a diskette A Zip disk offers extra space for the following types o
16. view and explore information on the Web Common features of a Web browser include Home page your starting point for exploring the Web Bookmarks favourites a list of Internet addresses you often visit History list a list of Web sites you have visited E See also The My Presario Learning More CD has more information on Web browsers e mail and news reader settings Note AOL is available in selected countries only MY PRESARIO GETTING STARTED Connecting with AOL If you have chosen AOL as your ISP and completed Setting the Internet Buttons to AOL press the Instant Internet i button to access the AOL home page Screen varies with version of AOL America Online brought to you by Compaq Eie Edt Window Sign Off Help Read Write MailCenter Print My Files MyAOL Favorites Internet Channels ple Quotes Compaq C Jee Search words Keywords or Web Addresses here Welcome Qeloser 12 v SE a We TopNews aaa Today on AOL Judge Dismisses Healing Spirit Spirituality Better Health Asylum Lawsuit for Plus Get Today s Alternative Medicine Tip Elian History Buffs Know What Year This Is 0 7 Question Ask the Experts Find It on AOL How to Play Digital Music Mail Center Shhhh for AOL Members Only Get the scoop on Insider Savini Save over WELCOME TO THE WEB 3 3 Web Searches
17. your computer or in its protective case See also To adjust the volume refer to Adjusting the Volume in this chapter 4 Did you know If the CD ROM CD RW or DVD ROM drive can t play a disc check to be sure that the disc is inserted with the label face up and properly seated in the drive The DVD ROM drive takes longer to begin playback because it has to determine the type of media being played My PRESARIO GETTING STARTED Removing a Disc from a Drive 1 Carefully lift the CD or the Press the Load Eject amp Press the Load Eject amp 9 button to open the drive DVD from the drive button on the front of the drive to close the door Store the disc in its protective case or in the storage compartment on the front of the computer Playing an Audio CD 1 If after a few seconds the disc Insert a disc into the CD ROM or DVD ROM drive with the label face up does not automatically start playing press the Play Pause Pll button on the keyboard Perform the following tasks using your Internet keyboard as needed Click the Pause Ill button to pause play Click the Forward and Back 149 buttons to skip tracks Click the Stop m button to stop playing the CD Press the Eject button on the drive to remove the disc UsiNG YOUR COMPUTER 2 15 Playing a DVD ROM Movie You can only play a DVD 1 For best performance close all running programs be
18. Y PRESARIO GETTING STARTED button Back 2 16 CD DVD Control 2 4 Close 3 8 Eject 2 16 Forward 2 16 Instant E mail 3 5 keyboard 2 4 My Programme 2 7 Play Pause 2 16 Quick Launch Web 2 6 Send and Receive 3 5 sleep 2 8 Stop 2 16 volume 2 7 creating 2 18 recovery 5 3 CD drive 2 2 CD DVD drive inserting a CD or DVD 2 16 INDEX 1 CD DVD ROM cleaning 5 6 Windows does not detect driver 5 6 CD DVD ROM Control buttons 2 4 Eject Load 2 4 Fast Forward Next Track 2 4 Play Pause 2 4 Rewind Previous Track 2 4 Stop 2 4 CD DVD ROM drive 2 2 CD ROM drive 2 2 inserting a disc 2 15 removing a disc 2 15 2 16 CD RW drive backup disc 2 18 Compaq Web site 1 4 Compaq Support 5 4 computer set up 2 2 computer problems 5 4 connector colour coding 2 2 Content Advisor 3 9 password 3 9 D digital audio files 4 3 wma 4 3 MP3 4 3 disk error 5 7 diskette disk error 5 7 drive failure 5 7 reformatting 5 7 removing 2 14 using 2 14 double click 2 11 downloading software 4 6 2 INDEX drive CD 2 14 CD ROM 2 15 CD RW 2 14 2 15 diskette 2 14 DVD 2 14 DVD ROM 2 2 2 15 hard drive 2 14 Zip 2 14 2 19 DVD ROM playing a movie 2 17 E electronic documents defined 1 3 e mail address criteria 3 6 Close button 3 8 defined 3 5 delete key 3 8 extensions 3 6 Hotmail 3 5 Inbox 3 8 message window 3 7 Message New Message 3 7 New Mail 3 7 Outlook Express 3 5 reading 3 8 receiving 3 6 3 8 Se
19. ack background A Caution The BIOS setup is for advanced users Be careful when changing the BIOS Setup If you make a change to this setup you may disable some of your computer s functionality My PRESARIO GETTING STARTED OuickRestore Using the QuickRestore CD CD Restarting your computer with the QuickRestore CD in the drive displays the following menu The QuickRestore CD can reinstall the software to the state it was in when you Compaq QuickRestore Menu purchased the computer Emergency Diskette Save Diskette for future use if V indows will not start You also have the option of 2 User Backup restoring your computer to User Backup will back up the contents of your C drive 3 User Restore the way it was when you performed the last User Restores the information from your last User Backup 4 Factory Restore Backup Returns your computer to its original factory condition Exit User Backup creates USER PQI files These files are read only you cannot The Emergency Diskette option creates an emergency edit their contents diskette which stores the software option information that came with your computer This diskette is necessary if you ever need to restore your computer to the condition it was in when you first unpacked it i gt The User Backup option creates a backup of the current Everything added to the drive Windows configuration and saves it on a separate partition since the la
20. age surges from damaging the equipment U upload To send information to another computer on the Internet GLOSSARY 4 URL uniform resource locator The address of a Web site such as www compaq com USB port universal serial bus port A connector for plugging in multiple ultra high speed peripherals USB ports are gradually replacing serial ports and parallel ports and eliminating the need for so many connectors and cables virus set of software instructions written to harm computers W window A screen that displays on the Windows desktop after you select an item or open a programme Windows desktop The main screen you see when your computer completes startup Windows taskbar The gray bar across the bottom of the screen when your computer completes startup World Wide Web A system of Internet servers that support documents formatted in HTML See HTML 2 zipped file that has been compressed to a smaller size by compression software such as WinZip It can be identified by the file extension zip See file extension My PRESARIO GETTING STARTED Index Symbols wma 4 3 sign 3 6 A Adaptec Easy CD Creator creating CDs 2 18 Add Remove Programmes 4 5 AOL connecting with 3 3 searching 3 4 Application and Web buttons Help 2 6 My Programme 2 6 arrow keys 2 3 audio playing a CD 2 16 autoscrolling 2 12 B backup files 5 3 BIOS setup 5 2 browser common features 3 3 M
21. as not been maximised My PRESARIO GETTING STARTED minimise shrink a running programme window into a button on the Windows taskbar by clicking the Minimise button the button with the minus sign in the upper right corner of a window Click the button on the taskbar to view the window again modem device inside the computer that converts data from digital format to analogue format so that it can be transferred through a standard telephone line to another computer The modem in the receiving computer converts the data back to digital format N navigate To move through a Web site or online document by clicking the hyperlinks embedded in the text or images network Two or more computers linked together to share resources such as programmes files and printers O OS operating system The interface that permits a person and a computer to talk to one another My PRESARIO GETTING STARTED parallel port connector on the back of the computer for plugging in a parallel cable attached to a parallel device such as a printer peripheral An external device connected to a computer Examples are a monitor keyboard mouse joystick scanner printer and digital camera pop up menu list of options that pops up when you right click an icon on the desktop or taskbar the vacant part of the desktop a selection in a document or a file in Windows Explorer See right click programme set o
22. col The most widely Note This light only works with POP3 Internet services The light used implementation of this does not work with proprietary Internet services such as AOL protocol is POP3 POP3 is a Sleep indicates the computer is in the sleep mode retrieval protocol used to Num Lock indicates that you can use the numeric key pad to type retrieve mail messages from a numbers POP server E mail messages received by the POP server Caps lock indicates all text typed will appear as capitalised letters are delivered to a server _ Scroll lock indicates when the scroll lock function is engaged mailbox and messages reside allowing you to scroll through a document without moving the there until you retrieve them cursor My PRESARIO GETTING STARTED USING YOUR COMPUTER 2 9 Scroll Mouse Your computer comes with a scroll mouse The scroll mouse directs a cursor on the Windows desktop You use the mouse to move quickly and easily through a document or Web site Instead of using the scroll bar to display pages move the scroll wheel on your mouse forward or backward through a document or Web site to save time Some mouse functions may not work with all software 2 10 USING YOUR COMPUTER Making Screen Selections Click by pressing and releasing the left mouse button quickly one time You will hear a single clicking sound Accessing Software and Files Double click by pressing an
23. d releasing the left mouse button twice quickly Scrolling Click by pressing and holding down the left mouse button with the cursor positioned on a scroll bar Click and hold down on the scroll handle the box in a scroll bar area to position text Or single click the arrow buttons to move up or down one line at time 2 My PRESARIO GETTING STARTED AutoScroll allows you to move forward and backward through a document without having to move the mouse or mouse wheel continuously 4 Did you know The scroll mouse can be customised for a left handed user from the Mouse Properties dialog box Open the Control Panel and right click the mouse icon My PRESARIO GETTING STARTED Autoscrolling 1 Open a program and press the scroll wheel to begin autoscrolling Move the mouse once in the direction you want to scroll vertically horizontally or diagonally The farther you move the cursor from the starting point the faster the scrolling To stop autoscrolling press a mouse button USING YOUR COMPUTER 2 11 Speakers available on select models Speaker options depend on which model you purchase However the JBL Platinum Series are the standard speakers that come with most new Compaq Presario monitors You can use the speakers freestanding or mount them to the side of the monitor For more information see the documentation that came with the speakers To set u
24. d Some Help 5 1 Helpful Hints isin acide as a 5 2 Entering BIOS CMOS 5 2 QuickRestore CD lenrs eron n RA re iv debe an 5 3 Using the QuickRestore CD 5 3 Compaq 5 4 Ttoubleshootng 5 5 A dlO os dada dss 5 5 CD ROM CD RW or DVD ROM 5 6 Diskette Drive cence eee eee 5 7 Display Monitor 5 9 Drive edge hd Fone 5 10 Internet ACCESS er Ie see eed aa ewes 5 11 Keyboard and Scroll 5 12 MEmoOTV ciis ERA Ades 5 13 POWT We DEEP 5 14 Glossary Index iv CONTENTS My PRESARIO GETTING STARTED Introduction In This Chapter Who Should Read This Guide 1 2 Symbols and Graphics Used 1 3 Where Can Find Information 1 4 Safety 1 5 How Do Find Information on the CD ROM 1 6 MY PRESARIO GETTING STARTED Congratulations As the owner of a new Compag Internet PC you have joined the world wide community of Presario computer users Once your computer is set up and connected to the Internet you can explore vast regions of information entertainment and online services This guide is designed to help you Get acquainted with computer fea
25. e Reset button for four or more commands seconds to turn off the power To restart your computer press the Reset button again Hard drive error message is Part of hard drive has the Windows Maintenance Wizard to repair displayed failed the drive 1 From the Windows taskbar click the Start button 2 Point to Programmes then Accessories then System Tools and then click Maintenance Wizard 3 Select Perform maintenance now 4 Click OK Hard drive fault protection error Part of hard drive has Call Compaq Technical Support Refer to your message is displayed potential to fail or Certificate of Warranty for details could already have failed 5 10 NEED SOME HELP My PRESARIO GETTING STARTED Symptom Cannot connect to the Internet Cannot automatically launch Internet programmes Internet takes too long to download Web sites My PRESARIO GETTING STARTED Internet Access Problem Internet Service Provider ISP account is not set up properly Modem is not set up properly Web browser is not set up properly You must log in to your ISP before some programmes will start Modem is not set up properly Solution Verify Internet settings or contact your ISP for assistance Reconnect the modem verifying the following connections telephone line to telephone for external phone sets and telephone line to wall jack from computer to wall Verify that the Web browser is installed and set up t
26. e Shut down option Click OK 5 After the shutdown is complete reconnect the keyboard to the back of your computer and restart your computer gt Shut down your computer using the mouse Refer to the problem below Mouse connector is not properly connected Refer to your Certificate of Warranty for details Shut down your computer using the keyboard 1 Press the Ctrl and Esc keys at the same time to display the Start menu 2 Use the up or down arrow key to select Shut Down and then press the Enter key 3 Select the Shut down option You may need to use the up or down arrow key 4 Press the Enter key to select OK 5 After the shutdown is complete reconnect the mouse connector on the back of your computer or the keyboard and restart your computer Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available in most computer stores Shut down your computer using the keyboard Refer to the preceding problem Mouse connector is not properly connected for details on how to shut down using the keyboard Call Compaq Technical Support See your Certificate of Warranty for details My PRESARIO GETTING STARTED Memory Symptom Problem Solution Insufficient memory message All memory in To avoid Windows automatically running is displayed computer is being unnecessary programmes at startup used by open 1 From the Windows desktop click the Start programmes and button
27. e appears Non system disk or disk error message is displayed My PRESARIO GETTING STARTED Diskette Drive Problem A non formatted diskette has been inserted Diskette is damaged A diskette that does not contain system files needed to start your computer has been inserted in drive Disk error has occurred System files have been damaged Hard drive has failed Solution To format the diskette 1 Double click the My Computer amp icon on the Windows desktop 2 Select the diskette A drive Click File and point to Format 4 Select desired options and click Start to begin formatting the diskette Replace the diskette with a new one ow When drive activity stops remove the diskette and press the Spacebar Computer should start up Restart your computer by pressing the Start Reset button If the error returns see the next problem System files have been damaged 1 Insert a start up disk in the diskette drive 2 Restart your computer 3 At the A gt prompt type SYS and press the Enter key The following message is displayed SYSTEM TRANSFERRED This task will restore the system files to the hard disk 4 Restart your computer Call Compaq Technical Support Refer to your Certificate of Warranty for details NEED SOME HELP 5 7 Symptom Diskette drive light stays on Diskette drive cannot save information to diskette Diskette drive cannot read a diske
28. e time Speakers Enjoy the experience of high quality sound with your computer Hard Drive CD ROM and DVD ROM Drives Use the various drives to listen to your favourite CDs or to watch movies Internet Video Camera Understand the many capabilities of an Internet video camera Note Illustrations and features shown may differ slightly from your Computer MY PRESARIO GETTING STARTED UsiNG YOUR COMPUTER 2 1 Your Computer What s in Front at a Glance CD ROM CD RW or DVD ROM drive Before you begin you ll Disk drive want to become familiar Power button with the components of your Compaq Presario Tip Some components have color coded connectors that match the ports on the back of your computer What s in Back Modem port for connecting to a phone link Microphone port Audio speaker ports Monitor port Parallel port for connecting peripheral device such as a printer 9 Serial port for connecting a serial peripheral device USB ports for connecting an Internet keyboard or other USB devices Q PS 2 mouse port PS 2 keyboard port Power port Note Connectors may vary by model 2 2 USING YOUR COMPUTER My PRESARIO GETTING STARTED Keyboard Basics The standard keys perform the following functions Main keys the typewriter style keys Function keys are the F1 through F12 keys Two of these keys are active even wit
29. ension indicates that the file was created in Microsoft Word G game port Aconnector on the back of the computer for plugging in a gamepad joystick or steering wheel H hard disk Internal storage media for permanent storage of system files programme files utility files and data files hardware The physical components of a computer the parts you can physically touch GLOSSARY 2 HTML hypertext markup language The standard language for documents designed for viewing on the Web with a browser They are easily identified by the file extension htm or html See file extension hyperlink embedded link to another document or Web site When you position the cursor over a hyperlink coloured text or image a small hand is displayed When you click the hyperlink your browser displays the new document or Web site icon A small picture that represents a menu command file programme tool or peripheral Internet A worldwide collection of computer networks that are interconnected so that users can share electronic information ISP Internet service provider A company that provides access to the Internet To use the service you need the ISP software a user name a password and access phone number s NA maximise To enlarge the screen or maximise the window in a Windows based programme by clicking the Maximise 2 button the button with an open square in the upper right corner of a window that h
30. ess E mail provides one touch access for sending and reading your e mail Instant Internet provides your daily start point to the Internet It connects you to a Web page filled with local weather news sports and financial information My Presario is your instant connection to Compaq for getting the most out of your computer and the Internet Learn about the top Internet Zones or adventure into your favourite Activity centres to get creative using the Web Q Retail Central provides an instant connection to your computer store and a variety of leading consumer companies Entertainment is your online scoop on the world of entertainment featuring music downloads streaming video Web casts entertainment news and reviews My PRESARIO GETTING STARTED USING YOUR COMPUTER 2 5 Using Quick Launch Web Buttons You can access your favourite program Web site or document by pressing the Quick Launch Web buttons These are the Help and My Program buttons See also Refer to Preventive No Maintenance on the My o Presario Learning More CD for additional information on e service and support Description Help takes you to service and support information on the Windows desktop My Program can be programed to launch your favourite software Web site or document Note Buttons and their function may vary by model and region 2 6 USING YOUR COMPUTER My PRESARIO GETTING STARTED After
31. et with easy to use software Quickly creates a personal video Has one click Web camming which lets you put the special events in your life online My PRESARIO GETTING STARTED Using Logitech QuickCam Internet Video Camera available on select models The Logitech camera installs within minutes Refer to the Logitech documentation packed with the camera for detailed operating instructions Note Do NOT plug the camera into your Internet PC until instructed to do so during the QuickCam software installation The camera software comes with free access to the Logitech Spotlife Web site which includes 15MB of free Web space for Video broadcasting live over the Internet Chatting directly with viewers using text or audio Visit the Spotlife Web site at www compaq com go spotlife UsiNG YOUR COMPUTER 2 19 2 20 USING YOUR COMPUTER My PRESARIO GETTING STARTED Welcome to the Web In just a few moments you will In This Chapter be on the World Wide Web It is estimated that thousands of Basic Concepts 3 2 new users will be joining you to connect to the Internet for the Internet Connection 3 3 very first time Web Searches 3 4 In this chapter you begin to explore the endless possibilities E mail 3 5 of the Internet e mail shopping news entertainment Content Advisor 3 8 research education and much more Welcome to the World Wide Web You are about to enter
32. f tasks Storing files from the Internet Backing up files from the hard drive Storing games Saving school or class projects Saving family files and budget records Creating a multimedia library with image sound and video files 2 18 USING YOUR COMPUTER Inserting a Disk Into the Zip Drive available on select models Note Your computer must be turned on before you can insert a Zip disk 1 Hold the Zip disk label side facing up and gently push the disk into the Zip drive until you hear it snap into place 2 Right click the Start button and select Explore 3 Browse in Windows Explorer to locate the Zip drive which shows the Zip drive icon 4 Move or copy files to and from the Zip drive as needed Removing a Disk from the Zip Drive 1 Press the Disk Eject button to eject the disk 2 Store the Zip disk in its protective case Note If you leave a Zip disk in the o drive when you turn off your computer the disk will automatically eject My PRESARIO GETTING STARTED Internet Video Camera The Logitech QuickCam Express Internet video camera provides many useful features Captures images at the touch of a button Sends photo and video e mail as easily as text Allows video chatting for a face to face get together with far away friends and family Allows you to save print or send a video image over the Intern
33. f instructions written in invisible code that tells the hardware what tasks to perform See software R RAM random access memory The main memory of the computer right click To press and quickly release the right mouse button to display a menu of options See pop up menu scroll To gradually move information across the screen when a document or Web page is too long or too wide to view all at once GLOSSARY 3 search engine programme accessed on the Internet that allows you to search large databases for information using keywords or phrases serial port small connector on the back of the computer or keyboard for plugging in a thin cable attached to a serial device such as a mouse server Acomputer with a large hard disk that serves provides information to other computers connected to it by a network The Internet is a network of servers When you send or receive e mail it travels from the sender s computer to the receiver s computer through a a number of servers shortcut An icon on the Windows desktop that you double click to launch a programme software A programme that you can install on a computer from a diskette CD DVD Zip disk or the Internet See programme surf To jump from place to place on the Internet searching for topics of interest by clicking hyperlinks See hyperlink surge protector A device that regulates the flow of electricity to the computer and prevents high volt
34. f the game box to make sure that your computer is configured correctly for the game you want to buy 4 Did you know You should always use the same disc drive CD ROM or DVD ROM that you used to install the game when you play the game If you experience problems installing or playing a game contact the game manufacturer for assistance or visit their Web site for updates 4 4 COMMON TASKS Playing Preinstalled Games on Your Computer 1 From the Windows taskbar click the Start button 2 Point to programmes and then Games 3 Click the icon for the game you want to play My PRESARIO GETTING STARTED Software You may want to purchase and install additional software Software can be installed from a CD DVD or diskette and it can be downloaded from a Web site The installation process automatically begins when you insert the CD in the disc drive If the installation process doesn t automatically begin refer to the documentation that came with the software If no documentation exists follow the procedure listed here to install software from a CD or diskette In the event of difficulties with the installation contact the software manufacturer amp Tip When selecting software for your computer make sure the packaging states that it is compatible with your version of Microsoft Windows your computer memory processor and available disk space My PRESARIO GETTING STARTED Insta
35. fore movie from a DVD ROM inserting a DVD movie Insert the DVD disc into the drive When you are DVD ROM drive Playback begins automatically finished watching a movie store DVD in its 2 If playback does not begin automatically click the Start protective case button on the Windows taskbar 3 Point to Programs and then Compaq WinDVD 4 Select DVD Player and then click the Play button amp You can control the actions of the DVD player pause E intervideo windy z iB xi rewind etc from the CD E E DVD control buttons on the keyboard See also Refer to Adjusting the Volume in this chapter to adjust the volume when playing a DVD 2 16 USING YOUR COMPUTER My PRESARIO GETTING STARTED The CD RW drive allows you to create your own CDs You can buy two types of media CD R and CD RW CD R media can be played on most of the newer CD players CD ROM and DVD ROM drives CD R media can be written to only once However you can write to CD RW media using multiple recording sessions until you Close out the disc CD RW media can be used to make backups of your personal CDs or hard disk These discs are reusable and can be erased and rewritten to numerous times The Adaptec Easy CD Creator software is intuitive When you place the cursor over any of the functions a description of the function is displayed See also For more information about using
36. gradually used To regain storage space you can delete files or programmes loaded on your computer or save them on external media such as diskettes CD R or CD RW discs USING YOUR COMPUTER 2 13 The CD ROM drive allows you to read data from a CD or listen to a music CD The CD RW drive allows you to read and write data to a disc s for storage and allows you to listen to music or read data CDs The DVD ROM drive allows you to view your favourite movies listen to music or read information from CDs If a CD doesn t play make sure the drive is closed 2 14 USING YOUR COMPUTER Inserting a CD into the CD ROM CD RW or DVD ROM Drive number and style of drives vary by model Note Your computer must be turned on before you can insert or remove a disc 1 Press the Load Eject amp 9 button to open the drive 2 Carefully lift the disc from the CD case by holding the disc only by the edges to avoid touching the surface 3 Place the disc label side facing up into the round area of the tray If the tray contains support tabs carefully slide the disc under the tabs to position it correctly in the tray 4 Press the Load Eject amp button to close the drive My PRESARIO GETTING STARTED A CD ROM drive reads CDs CD R and CD RW media A DVD ROM drive reads all CD media plus DVD discs When you have finished listening to the CD store the disc in the storage compartment on the front of
37. horts shocks or fires Usea surge protector to regulate the flow of electricity to the computer modem and all peripherals such as a printer speakers and monitor Become static free before removing the side panel INTRODUCTION 1 5 How Do Find Information on the CD ROM The My Presario Learning More CD has information on the following topics Advanced features of your computer gt Solving computer problems Safety and comfort Compaq service and support Upgrading your computer Government regulatory information 4 Did you know Electronic documents often have hyperlinks to help you find information quickly When you pass the cursor over a hyperlink a small hand vh is displayed When you click a hyperlink it jumps to the referenced page Hyperlinks are represented by navigation buttons coloured text and images 1 6 INTRODUCTION Using My Presario Learning More CD l 2 5 Choose the topic or manual you want to learn more about by clicking 2 times The screen displays the file hierarchy in the navigation panel on the left and the contents on the right Note Click the Plus sign next to a topic in the left panel to display subtopics Click the topic you want to view The screen displays the topic you selected Note If necessary use the scroll bar to view all of the page To view additional topics click topics from the
38. hould be construed as constituting a further or additional warranty Compaq Presario First Edition June 2001 Part Number 243606 371 CONTENTS Chapter 1 Introduction cece cece cece cece cence eee 1 1 Who Should Read This 1 2 Using My Presario Getting Started 1 2 Symbols and Graphics lt 1 3 Computer Illustrations and Features 1 3 Where Can Find Information 1 4 GAOL M Pp REPETIT 1 5 Safety and Comfort 1 5 How Do Find Information on the CD ROM 1 6 Using Presario Learning More CD 1 6 Chapter 2 Using Your 2 1 Your Computer at 1 2 2 What s in Front 2 2 What s in Back 2 2 Keyboard Basics x E ice d dn 2 3 Getting to Know the Standard Keyboard Keys 2 3 MY PRESARIO GETTING STARTED CONTENTS i Keyboard eem cunda e hA x TER ERO TERES 2 4 Using CD DVD Control Buttons 2 4 Using Internet Zone Buttons 2 5 Using Quick Launch Web Buttons 2 6 Assigning the My Program Button 2 7 Adjusting the Volume
39. hout a program running F1 allows you to get help on Windows related topics F3 allows you to search for files or folders Arrow keys can be used for games and to navigate in a document or Web site These keys allow you to move left right up and down using the keyboard instead of the mouse gt Numeric keys work like a calculator keypad My PRESARIO GETTING STARTED Getting to Know the Standard Keyboard Keys Some keys have special functions when used alone or combined with other keys These functions vary depending on the program you are using Q Mainkeys Arrow keys Function keys Q Numeric keys Note Style of keyboard may vary UsiNG YOUR COMPUTER 2 3 Keyboard Buttons The keyboard buttons make it easier and faster to get on the Internet use your favourite software or listen to your favourite CD You might even want to watch a movie or send an e mail The CD DVD control buttons provide a quick and easy way to play aCD ora DVD movie at the touch of a button Many CDs begin playing automatically when inserted into the drive Refer to Playing an Audio CD in this chapter to play a CD e Refer to Adjusting the Volume in this chapter to adjust the volume when playing a CD or a DVD 2 4 USING YOUR COMPUTER The keyboard buttons are shown in the following illustration They are discussed in detail on the following pages CD DVD Control Buttons Internet Zone Buttons
40. inal files are lost or damaged browser Software that searches for displays and downloads text graphics sound and video from the Web click left click To press and quickly release the left mouse button to select an item Ctrl Alt Delete Pressing and holding down the Ctrl key then the Alt key then the Delete key and then releasing all three keys to close a programme that is locked not responding MY PRESARIO GETTING STARTED cursor The blinking vertical line on the screen that indicates where the next character appears when you type D dialog box A small window that requests information from the user before a command can be completed double click press and quickly release the left mouse button two times in rapid succession to open an item download receive files from another computer on the Internet drive device that reads and sometimes writes to storage media Examples are CD ROM CD R CD RW DVD ROM Zip diskette and hard drives drop down menu A list of options that displays when you click a menu on the menu bar or on the down arrow of a dialog box GLOSSARY 1 E e mail electronic mail Messages sent over the Internet fax modem modem that allows your computer to transmit and receive faxes file extension A period and three characters after a file name that indicate the programme in which the file was created For example filename doc The doc ext
41. iskette 1 On the Windows desktop double click the My Computer amp icon 2 Select the diskette A drive Click File and point to Format 4 Select the desired options and click Start to begin formatting the diskette e My PRESARIO GETTING STARTED Symptom Screen is blank and monitor power light is not lit Screen is blank My PRESARIO GETTING STARTED Display Monitor Problem Monitor power cable is not connected to monitor or wall outlet Monitor is not turned on Monitor connector cable is not properly connected to back of computer Screen saver is enabled Computer is in Sleep mode as shown on the keyboard LED panel If you have a flat panel monitor available on select models you may need a Digital Video Interface and connector Solution Reconnect the power plug on back of monitor and to wall outlet Press the Power button on the front of the monitor Inspect the monitor video connector for bent pins If bent pins do not exist reconnect the monitor connector cable on back of computer Press any key or move mouse to make screen display See Waking Your Computer in the Using Your Computer chapter in this guide Refer to your Certificate of Warranty for details NEED SOME HELP 5 9 Hard Drive Symptom Problem Solution Computer seems to be locked Programme in use has Attempt a normal Windows shutdown If this up stopped responding to fails press th
42. l See also The My Presario Learning More CD has information on finding e mail addresses Understanding E mail Addresses Some ISPs allow you to pick an e mail address but others require you to follow a set pattern your name gt Q9 ISP server name ISP names can be longer and more complex but basically anything to the right of the sign is the ISP server name and anything to the left is the user name For example Jjohndoe compag net 7 E mail extensions identify the type of server where an organisation resides Some of the most common e mail extensions and their descriptions are as follows Extension org com net edu gov mil Description organisation commercial commercial education government agencies military 3 6 WELCOME TO THE WEB User Name Server Name MY PRESARIO GETTING STARTED Sending an E mail Using Outlook Express Now that you ve connected 1 Press the Instant E mail DA to an ISP set up Outlook button on the Internet Express and have an keyboard Internet address it s time to write your first e mail 102 1610 X toad GM Famed GE and neces Spore 2 Click the New Mail Message icon message 3 Type the recipient s e mail A address in the To box rI amp Edt View Inset Format Tools HESS EU 4 Type the s
43. lling Software from a CD DVD or Diskette 1 2 Close all open programmes From the Windows taskbar click the Start button point to Settings and then click Control Panel Double click the Add Remove programmes icon The Add Remove programmes Add Remove Programs Properties 2 x InstallUrinstall windows Setup Startup Disk To install new A dive cick Install l Ihe following software can be automatic Windows To remove a program components select it from the 1 Add Remove Adobe Photoshop 5 Carbon Cor LiveUp Properties window is displayed Click Install Insert the CD or diskette into the proper drive and click Next Microsoft Windows will begin the installation process Install Program From Floppy Disk or CD ROM Insert the product s first installation floppy disk or CD ROM and then click Next COMMON TASKS 4 5 If you download software from a Web site follow the installation instructions that are usually displayed on the Web page If installation instructions are not available complete the steps listed here 4 Did you know Before downloading files of any kind from the Internet make sure that call waiting is disabled and that your anti virus utility is running 4 Did you know If the download process is interrupted you must restart the download procedure from the beginning See also For more informa
44. n you can easily diagnose and fix many Helpful Hints 5 2 computer problems on your own QuickRestore CD 5 3 Compaq Support 5 4 Troubleshooting 5 5 MY PRESARIO GETTING STARTED NEED SOME HELP 5 1 Helpful Hints See also For additional troubleshooting information relating to your printer or monitor see the documentation that came with your equipment 5 2 NEED SOME HELP If you encounter problems with your computer monitor or software review the following check list before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check to see that the computer is turned on and the power light located on the front of the computer is on Check to see that the monitor is turned on and the power light 3 on the front of the monitor is on Turn up the brightness and contrast controls of the monitor if the screen is dim Check all cable connections for loose or incorrect connections Remove the diskette from the diskette drive before turning on your computer Run Windows Diagnostics to determine and repair minor problems Refer to the My Presario Learning More CD for instructions Entering BIOS CMOS Setup If you need to enter the BIOS setup very soon after your computer powers on press the F10 key on most models this is when the cursor is blinking in the upper right corner of the display with the word COMPAQ displayed in red on a bl
45. n inserted Reinsert the CD with the label facing up drive cannot read a disc or upside down takes too long to start The DVD ROM drive Wait at least 30 seconds to let the DVD ROM will take longer to start drive determine the type of media being played because it has to If the disc still does not start read the other determine the type of solutions listed in this topic media being played such as audio or video CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit which is available in most computer stores Windows does not 1 On the Windows taskbar click Start point to detect CD ROM or Settings and then click Control Panel The DVD ROM driver Control Panel window is displayed 2 Double click the System amp icon The System Properties dialog box is displayed 3 Click the Device Manager tab 4 Click the plus sign next to the CD or DVD drive and select the installed driver 5 Click the Remove button and click OK twice 6 Restart your computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult Wrong or poor quality Verify that you are using the correct media for or impossible media type the drive Try a different brand of media Quality varies widely between manufacturers Note See online Help in the Easy CD Creator software for detailed troubleshooting tips 5 6 NEED SOME HELP My PRESARIO GETTING STARTED Symptom Not reading drive Abort Retry Fail messag
46. nd and Receive 3 5 sending 3 6 3 7 Subject box 3 7 To box 3 7 undeliverable 3 5 using 3 6 writing messages 3 5 emergency diskette 5 3 energy saver low power state 2 8 My PRESARIO GSTTING STARTED files accessing 2 11 function keys F1 through F12 2 3 G games playing 4 4 hard drive backup 2 18 damaged 5 14 failure 5 7 problems with 5 10 storing system files 2 14 using 2 14 Help Service and Support folder 2 6 Windows desktop 2 6 helpful hints 5 2 Hotmail 3 5 hyperlink 1 6 defined 3 2 icons New Mail Message 3 7 install downloaded files 4 6 software 4 5 Instant E mail 3 5 Internet defined 3 2 hyperlink 3 2 parental controls 3 9 password 3 5 problems with 5 11 restricting content 3 9 searching 3 9 My PRESARIO GETTING STARTED Internet buttons Activity 2 5 E mail 2 5 Entertainment 2 5 Instant Internet 2 5 My Presario 2 5 Retail Affinity Central 2 5 Search 2 5 setting 3 3 Internet Service Provider See also ISP 2 5 Internet Video Camera features 2 20 ISP 3 2 3 6 3 7 3 8 problems with account 5 11 server name 3 6 user name 3 6 J Jewel Case Creator 2 18 K keyboard arrow keys 2 3 function keys F1 through F12 2 3 main keys 2 3 numeric keys 2 3 L Logitech wireless mouse 2 10 Logitech QuickCam Express installing 2 20 M memory problems with 5 14 monitor flat panel monitor 5 9 problems with 5 9 INDEX 3 mouse See also Scroll Mouse problems 5 12 wireless 2 10
47. o 4 Click Install W h 5 Insert the CD or diskette into the proper drive and click Next Microsoft Windows will ord find the CD or diskette and with the installation contact begin the installation process the software manufacturer PN The first column lists major topics It explains what the topic is and why it is important to you This column also lists important warnings and useful tips and it directs you to additional reference materials The second column explains how to perform a procedure It contains step by step instructions The third column uses graphics to help you visualise the task and to validate what you are doing as you do it Detailed graphics may span both columns My PRESARIO GETTING STARTED Symbols and Graphics Used Warnings and cautions are displayed to protect you from injury your equipment from damage and your files from data loss My PRESARIO GETTING STARTED The following words and symbols have special meaning in this guide and the CD documentation 4 Did you know Tip See also Failure to follow directions may result in bodily harm or loss of life Understanding the background or concept may help you solve a problem Helpful hints make using your computer easier and faster Another document or another page in this document has related information A Caution Failure to follow directions may result in damage to
48. o work with your ISP Log in to your ISP and launch the desired programme Verify that correct modem speed and COM port are selected 1 Click Start and point to Settings 2 Click Control Panel The Control Panel window is displayed 3 Double click Modems Windows detects the modem s you have installed 4 Click the Properties button An identification window is displayed 5 Verify that the correct modem port is set and the maximum speed of your modem is selected Reset these settings if necessary 6 Click OK to close the identification window 7 Click Close to close the Modems Properties Window 8 Click The Close DX button in the upper right corner of the Control Panel window to return to the Windows desktop NEED SOME HELP 5 11 Symptom Keyboard commands and typing are not recognised by computer Mouse does not respond to movement or is too slow Mouse will only move vertically or horizontally 5 12 NEED SOME HELP Keyboard and Scroll Mouse Problem Keyboard connector is not properly connected Programme in use has stopped responding to commands Keyboard needs repair Mouse connector is not properly connected Mouse roller ball is dirty Programme in use has stopped responding to commands Mouse needs repair Solution 1 On the Windows taskbar click the Start button 2 On the Start menu click Shut Down The Shut Down Windows dialog box is displayed 3 Select th
49. oard to delete the message Inbox Folders KX a Outlook Express lt Local Folders i FON t D 9 08 Doe John 2 Smith Gina Doe Jane MY PRESARIO GETTING STARTED The Internet provides you with access to a wide variety ofinformation but some information may not be suitable for every viewer With Content Advisor you can Control Internet access Set up a password Setup a list of Web sites that people who use your computer cannot view Adjust what types of content people who use your computer can view with or without your permission My PRESARIO GETTING STARTED Restricting Internet Content 1 Click the Content tab Q In the Content Advisor area On the Windows taskbar click Start point to Settings then Control Panel and then a coner connecions Advan Internet Tools Content Advisor Ratings help you control the Internet conten viewed on this computer click Enable Click Settings and then type your password in the Password box Click a category in the list and then drag the slider to set the limits you want to use Repeat this process for each category you want to limit and then click OK WELCOME TO THE WEB 3 9 3 10 WELCOME TO THE WEB My PRESARIO GETTING STARTED Common Tasks In this chapter you learn how to In This Ch apter
50. p the speakers follow the directions on the monitor Quick Set Up poster If you purchased speakers separately follow the included instructions Turning on the Speakers To turn the speakers on or off press the Power button on the right side of the speaker You can adjust the volume after the button pops out Description Power Button conveniently allows a quick power down when not in use or mutes the sound Simply push the button so that it pops out Turn it to adjust the sound The light indicates when the power is on Headphone Jack allows you to connect most stereo headphones for your personal listening pleasure Audio in Port an advanced feature that lets you quickly connect your favourite digital MP3 player or any portable audio device and play audio directly through the speakers 4 Did you know Note The speakers receive power from the monitor even when the monitor power is off This allows your portable music player to be played without turning on your computer You can plug a digital MP3 portable audio player into the Audio In port on the right side of the speaker on JBL Platinum Series speakers Other portable music players include CD players Cassette players AM FM Stereo These devices connect with a stereo cable 3 5 mm 3 5 mm plug available at most electronic stores and computer retailers 2 12 USING YOUR COMPUTER My PRESARIO GETTING STARTED Diskette Hard
51. perform some of the more common activities with your Print Basics 4 2 new Internet PC More details about these and other everyday activities can be found on the My Presario Learning More CD Digital Audio Files 4 3 Games 4 4 Software 4 5 My PRESARIO GETTING STARTED COMMON TASKS 4 1 Print Basics To print one or more pages from a document file or Web page you have to connect your printer and install the necessary software These procedures are detailed in the Setting Up Your Computer chapter in this guide To see what the document will look like when printed select the Print Preview option from the File menu This option is available in most software packages See also For additional information about your printer refer to the manufacturer s documentation 4 2 COMMON TASKS Using the Menu to Print 1 Click File on the menu bar Click Print The Print dialog box is displayed Select the printing options you want gt Confirm the printer you are printing to gt Choose the page range to print e All pages e The current page you are viewing e A range of pages for example type 1 4 gt Confirm the number of copies you want to print gt Select All Odd or Even pages in range Print L2 xl Printer Name Qi cv Properties Status Default printer Ready Type Compaqw750 Where Print to file Comment rPage range
52. st User Backup on your hard drive The backup is stored in USER PQI files will be lost after you perform a User Restore The User Restore option extracts the data in USER PQI files from the D drive and restores the desktop to the settings that existed at the time of your last User Backup The Factory Restore option restores the computer to its original factory condition You may need to re enter your factory registration information again and you may be prompted to insert your emergency diskette The Exit option exits the QuickRestore CD My PRESARIO GETTING STARTED NEED SOME HELP 5 3 Compaq Support 5 4 NEED SOME HELP If you have a computer problem or question check the following resources for answers Review the Need Some Help chapter in this guide for suggestions on how to fix the problem Press the Help button on the keyboard to access service and support information related to your Presario to find information about your computer and computer related peripherals and to access links to online technical help Visit the Compaq Web Site at www compaq com Contact Compaq Technical Support at the telephone number listed in your Certificate of Warranty My PRESARIO GETTING STARTED Troubleshooting If a solution does not fix your problem try all solutions for the symptom or try the solution a second time Before contacting Technical Support keep in mind that
53. t for your version of Windows see programme packaging for this information If possible save all data close all programmes and restart your computer If the error message returns you may need to back up your data files and use the QuickRestore CD Refer to the QuickRestore CD table in this chapter for details A Caution Factory Restore reformats your hard drive all data files will be lost 1 Insert a start up disk in the diskette drive 2 Restart your computer 3 Atthe A gt prompt type SYS C and press the Enter key The following message will be displayed SYSTEM TRANSFERRED This task will restore the system files to your hard drive 4 Restart your computer If this task does not restart your computer call Compaq Technical Support Refer to your Certificate of Warranty for details Verify the installation of memory modules by calling Compaq Technical Support Refer to your Certificate of Warranty for details Call Compaq Technical Support Refer to your Certificate of Warranty for details My PRESARIO GETTING STARTED Glossary This Glossary defines commonly used terms to help new users understand computer concepts Some of the terms are used in this guide An extensive Glossary is provided on the My Presario Learning More CD 1394 port A new type of connector for plugging in peripherals with extremely fast data transfer rates such as video cameras B backup To copy files in case the orig
54. the information needed to correct the problem may be at your fingertips Try pressing the Help button on the keyboard This button accesses important service and support information and tools Symptom No sound My PRESARIO GETTING STARTED Information in this section is divided into three areas Symptom Problem and Solution The Symptom line describes the symptom or warning for the type of problem you are having The Problem column identifies one or more reasons why the symptom may have occurred The Solution column describes what you should do to try to fix the problem Note Some of the symptoms listed for certain troubleshooting problems will not apply to your computer For specific problems relating to the monitor or printer refer to the documentation that came with the equipment Audio Problem Speaker cables are not properly connected Volume has been muted Computer is in Sleep mode This mode is identified when the Power Status light on your Internet keyboard is lit in amber Solution Shut down your computer using the normal shutdown procedure Reconnect the speakers Refer to the Quick Set Up poster for instructions On the Windows taskbar click the Volume icon and clear the Mute check box See Waking Your Computer in the chapter Using Your Computer in this guide NEED SOME HELP 5 5 CD ROM CD RW or DVD ROM Symptom Problem Solution CD ROM CD RW or DVD ROM CD has bee
55. tion on anti virus software see Preventive Maintenance on the My Presario Learning More CD 4 6 COMMON TASKS Installing Software Downloaded from the Internet 1 Before you start downloading note the location on the hard drive where the files will be stored Also be sure that you have enough disk space available 2 After the download is Add Remove Programs Properties 2 xj complete terminate your Instal Urinstal Windows Setup Statue Disk Internet connection C 3 Close all other open programmes The following software can be automatic Windows To remove a program or components select it from the Ii Add Remove 4 From the Windows taskbar click Start point to Settings and then click Control Panel Double click the Add Remove Programmes 1 icon This window displays a Click Install A window displays 7 Click Next The Run Installation Programme window displays 8 Click Browse Pme 21 Local Disk 7 04m 3 compa Z cpas 22 My Documents JE My Music I1 Pr 9 Locate and select the Setup exe or Install exe file for the downloaded software 10 Click Open to begin the installation process My PRESARIO GETTING STARTED Need Some Help In This Chapter This chapter provides information on how to identify and fix common problems that may occur with your computer Without contacting a technicia
56. to friends family and co workers in an instant Outlook Express is an e mail program that comes with your computer Other e mail programs include AOL and Hotmail Tip If you receive an error message saying that your e mail was undeliverable check the address punctuation and spacing and then try sending it again My PRESARIO GETTING STARTED Setting Up Outlook Express E mail 1 Press the Instant E mail button on the Internet x keyboard as faae e Outook Ee 3 Local File Edt Tools Message D 2 9 e 8 iF Inbox Outlook NewMail RepyAl Fowad 2 Click the Send and Receive button on the toolbar A dialog box requesting your password is displayed 3 Type a password 4 Click Remember Password 5 Click OK You are now set up and ready to use e mail Typing an E mail Message Regardless of the e mail software you choose creating an e mail message is like filling out a form When typing an e mail message you must complete the following Feature Description To E mail address of the recipient Person s receiving a copy of your message Subject Summary of your message in a few words Message Content of your message WELCOME TO THE WEB 3 5 To send and receive e mail you need an e mail address so that your Internet Service Provider ISP will know where to pick up and deliver mai
57. tor 1 5 system files 5 14 Tip notices defined 1 3 troubleshooting wireless mouse 5 13 My PRESARIO GETTING STARTED V video camera 2 20 volume adjusting 2 7 W waking your computer 2 8 Warning notices defined 1 3 warranty 1 4 Web See also Internet accessing favourite sites 2 6 browser 3 3 downloading files 4 6 site 3 2 World Wide Web See also Internet Z Zip drive or Zip disk inserting a disk 2 19 removing 2 19 removing a disk 2 19 INDEX 5 6 INDEX My PRESARIO GSTTING STARTED
58. tte 5 8 NEED SOME HELP Problem Diskette has been improperly inserted Diskette is damaged Diskette is not formatted Diskette is write protected Diskette is full or file is too big File save command not properly executed Diskette is damaged Diskette drive has failed Diskette is not formatted Solution Remove the diskette and reinsert it as follows Insert the edge with the sliding cover into the drive face up and push all the way in until the diskette stops Remove the diskette and insert a new diskette If a problem persists run the Windows Maintenance Wizard to repair the drive 1 From the Windows taskbar click the Start button 2 Point to Programmes then Accessories then System Tools and then click Maintenance Wizard 3 Select Perform maintenance now 4 Click OK To format the diskette 1 On the Windows desktop double click the My Computer amp icon 2 Select the diskette A drive 3 Click File and point to Format 4 Select the desired options and click Start to begin formatting the diskette Slide the write protection tab to the unlocked position on the diskette Use another diskette or compress the file to reduce the size When saving information to the diskette drive verify that you are using the correct drive letter Replace the damaged diskette Call Compaq Technical Support Refer to your Certificate of Warranty for details To format the d
59. tures you ll want to try during the first few days or weeks Keep your computer running smoothly with the tools on your computer Solve problems if they occur INTRODUCTION 1 1 Who Should Read This Guide This guide is designed for both beginners and experienced computer users You can read from cover to cover to learn basic information about your computer or scan the guide for information on a specific topic The Glossary in the back of this guide has brief definitions of computer terms in everyday language The electronic Glossary on the My Presario Learning More CD has even more terms This chapter shows you how to use this guide and directs you to other sources of information 1 2 INTRODUCTION Using My Presario Getting Started This easy to scan guide helps you find the information you want as quickly as possible The page layout allows you to see at a glance how the information is organised To install software from a diskette CD that does You may wish to purchase automatically install or come with installation instructions rer e complete the following steps 1 Close all open programs 2 From the Windows taskbar click Start point to Settings lel The installation process automatically begins when How you insert the CD in the disc drive If it doesn t refer to the documentation that came with the software If n
60. ubject of your 7 7 E mail addresses are written J Sev Un Ced Sum message in the Subject Jienedoe servename com in a very specific way Be sure box face the e mail address you enter O TimesNewRonan zj i amp B Z UA gt contains no spaces and has a 5 Type your message in the period after the server name message window Dashes and underscores be used Capital letters may 6 Click Send 9 be required Ask the e mail recipients exactly how to write their e mail address See also The My Presario Learning More CD has more information on using e mail My PRESARIO GETTING STARTED WELCOME TO THE WEB 3 7 Content Advisor You receive e mail messages automatically even when your computer is shut down Your ISP stores these messages until you decide to open your e mail program and read them Your e mail status light on the keyboard will glow when you have e mail The e mail status light only works with POP3 Internet services 3 8 WELCOME TO THE WEB Reading Your Outlook Express E mail Messages 1 Press the Instant E mail P1 button on the Internet keyboard 2 Click Inbox New messages appear in bold type 3 Double click the message to display the message text 4 Click the Close button in the upper right corner of the screen to close the e mail or press the Delete key on the keyb
61. you assign the My Program button settings pressing the button automatically opens your selected software Web site or document See also Instructions for reassigning this button are found on the My Presario Learning More CD The Volume Control buttons allow you to control the volume of your computer Or if you want silence press the Mute button It s that simple You also adjust the volume by clicking the Speaker NIN icon located in the system tray at the bottom right corner of the Windows taskbar My PRESARIO GETTING STARTED Assigning the My Program Button 1 3 Select Launch a new program Press the My Program button The Compaq Easy Access Button Settings dialog box is displayed Launch a new website then click Next If you selected Launch a new program select either Programs or Documents then choose the program or document you want to assign to the My Program f button If you selected Launch a new website choose the website you want to assign to the My Program button Click OK to verify your selection Click OK Adjusting the Volume When listening to or viewing a CD or DVD use the following buttons on your keyboard to adjust the volume as needed gt gt Press the minus button to decrease the volume Press the plus button to increase the volume Press the mute X button to turn off the sound

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