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Cisco Systems Unified MeetingPlace Web Conferencing Installation and Upgrade Guide

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1. Web Conferencing Load Balancing and Failover Capability Each Web Conferencing server comprises two separate load balancing components known as the origin server and edge server Meetings are hosted on the origin server Participants connect to the edge server when joining a meeting These components interact to provide load balancing and failover capability as follows e When a meeting starts the Web Conferencing server assigns a primary and backup origin server to the meeting room based on current active meeting load e As participants join the meeting they are load balanced across the edge servers in the cluster based on the number of participants currently connected to each edge server at that time The edge server internally makes a connection to the origin server that is hosting the meeting e Each client is given the primary edge origin and backup edge origin information by the server when the meeting room is launched No configuration is needed on the clients Figure 4 4 shows an example load balancing topology with a cluster of Web Conferencing servers Meetings are spread across the three origin servers in the cluster based on the current meeting load on each Participants are spread across the three edge servers based on the participant load on each Note that participants are not necessarily connected to the edge server on the machine hosting the meeting they are attending Installation and Upgrade Guide for Cisco Unif
2. Step 2 Step 3 Step 4 The GUIDS entries for site and system must match between the internal and external web servers Make sure that you run the GUIDS reg file on each external web server before installing Cisco Unified MeetingPlace Web Conferencing To Copy GUIDS from the Internal Web Server to the External Web Server Copy the GUIDS reg file from the internal web server located in the Program Files Cisco Systems MPWeb directory Paste the GUIDS reg file to the Temp directory on the external web server On the external web server double click the GUIDS reg file to install it When prompted to add the information from the GUIDS reg file to the registry click OK OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter3 Installing Web Conferencing for a Segmented Meeting Access Configuration W Postinstallation Tasks Web Conferencing in an SMA 2S Configuration Postinstallation Tasks Web Conferencing in an SMA 2S Configuration 1 Perform the following postinstallation tasks as appropriate for both the internal and external web servers Optional Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web Conferencing page 2 14 Optional Creating and Using a Least Privileged SQL Account for Web Conferencing page 2 14 2 Configure the SMA 2S deployment Refer to the Configuring External Access to Cisco Unified MeetingPlace Web Conferencin
3. Optional Read the Installing Web Conferencing for a Segmented Meeting Access Configuration chapter to understand the difference between internal and external servers To Prepare the External Cluster Determine and create a common domain Windows administration account This account is used by all of the web servers in this cluster It starts Web Conferencing services and allows all web servers in this cluster to access the shared storage location using a UNC path After creating this account write down the value which you will need later amp Note Enter different values for your internal and external clusters Determine and create a shared storage location E Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter4 _ Installing Web Conferencing in a Load Balancing Configuration Installation Tasks Web Conferencing in a Load Balancing Configuration W You can create this folder on the same machine as your first external web server or on another machine Keep in mind that this shared storage location is where attachments are stored and therefore where all web servers in this cluster go to find attachments After creating the location write down the value as a UNC path for example servername shared folder MPWeb Installation Tasks Web Conferencing in a Load Balancing Configuration The installation is completed in six parts e Installing th
4. resolving 5 3 tunnel about 1 5 copying GUIDS from internal to external web server 4 11 GUIDS from internal to external web server SMA 2S 3 5 creating least privileged SQL account 2 14 D defining web server 2 12 demilitarized zone See DMZ DMZ about 3 1 endpoints common 1 3 external clusters about 4 2 common administration account load balancing 4 8 OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x W index common storage location load balancing 4 8 preparing load balancing 4 8 external web servers copying GUIDS to load balancing 4 11 installing additional load balancing 4 13 F fully qualified domain name entering 2 12 G Gateway System Integrity Manager SIM installing 2 11 GUIDS copying from internal to external web server load balancing 4 11 copying from internal to external web server SMA 2S 3 5 H hostnames Audio Server 2 3 SQL Server 2 4 web server 2 4 HTTP connection testing web server 2 13 resolving connection problems 5 3 l icon Cisco Unified MeetingPlace 2 11 installation Audio Server requirement 2 2 gathering values 2 3 tasks 2 5 Terminal Services restriction 2 10 testing 2 13 installing additional external web servers load balancing 4 13 additional internal web servers load balancing 4 10 first external web server load balancing 4 12 first internal web server
5. 1 1 About Cisco Unified MeetingPlace Web Conferencing 1 1 Overview of Web Conferencing Components 1 2 Benefits of Web Conferencing 1 3 Overview of the Cisco MeetingPlace Agent Service 1 4 Terms of Use 1 7 Configuration Restrictions 1 7 Cisco Policy for Use of Third Party Software 1 7 Terms for Single Sign On Software Integration 1 7 Terms of Support for Single Sign On Software Integration 1 8 New Feature and Enhancement Information 1 9 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x I OL 13418 01 E Contents CHAPTER 2 Installing Web Conferencing 2 1 Preinstallation Tasks Web Conferencing 2 1 Installing Cisco Unified MeetingPlace Audio Server 2 2 Planning Web Conferencing License Usage 2 2 Installing SOL Server on a Remote Server 2 2 Gathering Web Conferencing Installation Values 2 3 Installation Tasks Web Conferencing 2 5 Installing the Operating System on the Cisco MCS Server 2 5 Configuring Network Settings on the Cisco MCS Server 2 5 Installing Web Conferencing 2 9 Postinstallation Tasks Web Conferencing 2 12 Defining the Web Conferencing Server Hostname Information 2 12 Testing the Web Conferencing Installation 2 13 Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web Conferencing 2 14 Creating and Using a Least Privileged SQL Account for Web Conferencing 2 14 Configuring SSL 2 16 CHAPTER 3 Installing Web Conferencing for a Segmented Meeting Access Conf
6. 1 Cisco Unified MeetingPlace Audio Server 2 Cisco Unified MeetingPlace web server system cluster This can be an internal cluster or external cluster 3 SQL Server All web servers in a cluster must connect to the same SQL Server Figure 4 2 Mixed Configuration Internal and External Clusters of Web Servers zi LU Ss 121508 1 Cisco Unified MeetingPlace Audio Server 2 Internal cluster of web servers system 3 SQL Server All web servers in the 4 External cluster of web servers internal cluster must connect to the same SQL Server 5 SQL Server All web servers in the external cluster must connect to the same SQL Server Figure 4 3 Mixed Configuration One Web Server and a Cluster of Web Servers Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EN Chapter 4 Installing Web Conferencing in a Load Balancing Configuration HZ About Installing Web Conferencing in a Load Balancing Configuration 121506 1 Cisco Unified MeetingPlace Audio 2 Cluster of web servers This can be an internal Server system cluster or an external cluster 3 SQL Server All web servers in a cluster 4 Single web server This can be an internal or must connect to the same SQL Server external web server 5 SQL Server The single web server must connect to a separate SQL Server
7. Begin e Confirm that the Cisco MCS server is configured with the correct time zone and daylight savings time settings The installation may fail if you do not configure the system to automatically observe daylight savings time in a time zone that requires it e Confirm that your installation drive has sufficient disk space to allow for the storage of applications attachments recordings and meeting and profile database information which will grow over time Refer to System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html e Confirm that the Cisco Unified MeetingPlace 8100 series server has Cisco Unified MeetingPlace Audio Server Release 6 0 or later installed e Have the information that you gathered in the Gathering Web Conferencing Installation Values section on page 2 3 available e Complete the Installing the Operating System on the Cisco MCS Server section on page 2 5 Restriction We do not support installing or upgrading to Web Conferencing Release 6 x by using Terminal Services Caution Step 1 Step 2 Do not interrupt the server during program installation or during automatic system shutdown or reboot To Install Cisco Unified MeetingPlace Web Conferencing Exit any open applications Insert the Cisco Unified MeetingPlace Web Conferencing DVD into the DVD ROM drive and double click the CiscoUnifiedMeetingPlace WebCon
8. Configuration Step 3 Step 4 Step 5 Installation Tasks Web Conferencing in a Load Balancing Configuration W Configure the shared storage for this web server by performing the following sub steps a On the Web Conferencing server open a web browser and browse to http localhost 8002 When you access this URL on the server you are automatically signed in to Cisco Unified MeetingPlace Web Conferencing as a technician b Click Admin then Shared Storage c In the appropriate fields enter a domain username and password for a Windows account that will be used to access the shared storage location If the account is a local account enter the machine name in the Domain field amp Note All Cisco Unified MeetingPlace Web Conferencing services will be configured to Log On As the account you choose in this sub step d Re enter the password in the Confirm Password field e Click Save Changes f To put the changes into effect click Reboot Server then click OK to confirm the reboot The server shuts down and restarts Repeat this procedure until you have installed all of your internal web servers Continue with the Copying GUIDS from the Internal to the External Web Server section on page 4 11 Copying GUIDS from the Internal to the External Web Server A The GUIDS entries for site and system must match between internal and external web servers Make sure that you run the GUIDS reg file on each extern
9. Server system Cisco Unified MeetingPlace 8106 or Cisco Unified MeetingPlace 8112 running Cisco Unified MeetingPlace Audio Server Cisco Unified MeetingPlace Audio Server system or Audio Server system Cisco Unified A Cisco Unified MeetingPlace Audio Server MeetingNotes MeetingPlace feature by which users record meetings and MeetingNotes listen to meeting recordings Cisco Unified Windows desktop software through which MeetingTime MeetingPlace system administrators can access and configure MeetingTime Cisco Unified MeetingPlace Audio Server _ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Preface Documentation Conventions Table 1 Product Naming Conventions continued Term Definition Used in This Document As Cisco MCS Unified Hardware on which Cisco Unified Cisco MCS CallManager Appliance MeetingPlace applications are installed Cisco Unified A Cisco MCS installed with Cisco Unified web server MeetingPlace Web Conferencing server MeetingPlace Web Conferencing All references to a web server in this guide refer to the Cisco Unified MeetingPlace Web Conferencing server Documentation Conventions s Table 2 Conventions for Cisco Unified MeetingPlace Documentation Convention Description boldfaced text Used for e Commands that you must enter exactly as shown e Key and button names e Information
10. Web Conferencing traffic flow Proceed to the Installing Web Conferencing section on page 2 9 To Configure NIC Teaming on the Cisco MCS Server HP Models Only Follow the procedure for Configuring Network Settings in the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later In this procedure configure the primary NIC on the system with a static IP address and with DNS WINS or the LMHosts file for hostname resolution amp Note If you are using the LMHosts file for hostname resolution add an entry for both the primary and secondary IP addresses and hostnames Enable the secondary NIC a On the Start menu click Settings gt Network Connections b Right click Local Area Connection 2 and click Enable w_nstallation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter2 _ Installing Web Conferencing Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Installation Tasks Web Conferencing W Configure network teaming by using the HP Network Configuration Utility available by choosing Start gt Settings gt Control Panel gt HP Network Refer to the HP Network Configuration Utility online help for instructions Add the primary IP address to the NIC team a On the Start menu click Settings gt Network Connections b Right click Local Area Connection 3 then
11. any sensitive material Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices You can receive these announcements by using the Product Alert Tool on Cisco com This tool enables you to create a profile and choose those products for which you want to receive information To access the Product Alert Tool you must be a registered Cisco com user Registered users can access the tool at this URL http tools cisco com Support PAT do ViewMyProfiles do local en To register as a Cisco com user go to this URL http tools cisco com RPF register register do Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Support website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Support Website wy The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com en US support index html Access to all tools on the Cisco Support website requires a Cisco com user ID and password If you have a valid service
12. as applicable Autonegotiation may impact Web Conferencing traffic flow Proceed to the Installing Web Conferencing section on page 2 9 Installing Web Conferencing The Cisco Unified MeetingPlace Web Conferencing executable takes approximately 45 minutes to install the following components e Cisco Unified MeetingPlace Gateway SIM e Cisco Unified MeetingPlace Web Conferencing software This requires an automatic reboot OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter 2 Installing Web Conferencing HZ installation Tasks Web Conferencing amp e Ifthe local server option is chosen SQL Server 2000 This requires an automatic reboot e Ifthe local server option is chosen The appropriate release of the SQL Server 2000 service pack This requires an automatic reboot e Cisco Unified MeetingPlace Web Conferencing engine This requires an automatic reboot Note that there are a total of four automatic reboots if you are installing SQL Server 2000 locally or two if you are using a remote SQL server Note amp Check System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html for the required SQL Server 2000 service pack Note A The installation executable disables antivirus software for the duration of the installation Before You
13. between 0 and 1 This number is a weighed average among several factors such as CPU memory and disk usage The higher the value the heavier the load on this web server To View the Web Conferencing Load on a Server Step 1 Sign in to Cisco Unified MeetingPlace Web Conferencing Step2 From the Welcome page click Admin then Web Server Step3 From the View section of the page locate the web server you want to view The amount of web conferencing load on this web server is indicated in the Current Server Load Index field Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Ca OL 13418 01 CHAPTER Troubleshooting the Web Conferencing Installation This chapter describes how to troubleshoot common problems that can occur while installing Cisco Unified MeetingPlace Web Conferencing This chapter contains the following sections e Installation Problems page 5 1 e Server Connection Problems page 5 3 e Meeting Room Connection Problems page 5 3 Installation Problems This section contains the following information e What to Do First page 5 1 e Checking That the Cisco MCS Operating System Version Meets the Requirement page 5 2 e Obtaining Additional Assistance page 5 3 What to Do First If the web server is not working properly try the following troubleshooting tasks 1 Restart the Cisco Unified MeetingPlace Web Conferencing services a From the Windows Start menu choose Sett
14. code changing IIS running parameters or applying custom ASP pages or ISAPI filters modifying SQL server configuration or authentication method and modifying Windows OS security through IPSec policies and NTFS ACL Cisco Policy for Use of Third Party Software The Cisco Unified MeetingPlace Web Conferencing documentation describes the system end user and other requirements for the use of Web Conferencing software Failure to meet these requirements or the introduction of certain third party products may interfere with the operation of the Cisco Unified MeetingPlace Web Conferencing software and may affect Cisco support for the Web Conferencing product Terms for Single Sign On Software Integration e Customer Premise Equipment CPE customers who implement SSO software integrations on their Cisco Unified MeetingPlace web servers do so at their own risk and are responsible for understanding the technical implementations and feasibility of SSO integrations on their systems e By allowing SSO software integrations we do not claim support for any SSO software packages or vendors OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing HZ Terms of Use SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web Conferencing systems through the Admin pages If your SSO software integrati
15. contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Before you submit a request for service online or by phone use the Cisco Product Identification Tool to locate your product serial number You can access this tool from the Cisco Support website by clicking the Get Tools amp Resources link clicking the All Tools A Z tab and then choosing Cisco Product Identification Tool from the alphabetical list This tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Preface Obtaining Technical Assistance W Tip Displaying and Searching on Cisco com If you suspect that the browser is not refreshing a web page force the browser to update the web page by holding down the Ctrl key while pressing F5 To find technical information narrow your search to look in technical documentation not the entire Cisco com website After using the Search box on the Cisco com home page click the Advanced Search link next to the Search box on the resulting p
16. for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EN Chapter 4 Installing Web Conferencing in a Load Balancing Configuration W About Installing Web Conferencing in a Load Balancing Configuration Table 4 1 Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing If Then Allow External Web This meeting is reserved for internal attendees only When the first attendee launches the meeting Participants is set to console Cisco Unified MeetingPlace Web Conferencing directs the web conferencing session to the No web server with the fewest currently active meetings in the internal cluster This web server now owns the meeting Subsequent attendees may be directed to any internal web server when they join the web conference Allow External Web This meeting is accessible to external attendees that is participants attending from outside the Participants is set to firewall Yeg If the first attendee attempts to join the web conference from an external web server Cisco Unified MeetingPlace Web Conferencing directs the web conferencing session to the web server with the fewest currently active meetings in the external cluster This web server now owns the meeting If the first attendee attempts to join the web conference from an internal web server Cisco Unified MeetingPlace Web Conferencing determines if it has an associated external web server Such information is found on the Web Server
17. ports while scheduling a meeting on a server which does not have the Video Integration installed Although in a load balancing configuration you install the Cisco Unified MeetingPlace Video Integration on each web server that users will use to schedule video meetings you activate the Video Integration on only one web server in the cluster We recommend that you activate the Video Integration on a server that is not used for scheduling in order to minimize the load on the server If a meeting is scheduled with video ports reserved video features will be available for end users who use their video endpoints to dial in to the meeting regardless of which server hosts the meeting If a meeting is scheduled without video ports reserved ad hoc video may be available for end users who dial in with a video endpoint if video ports are available at the time of the meeting Preinstallation Tasks Web Conferencing in a Load Balancing Configuration Before You Begin e Read the About Installing Web Conferencing in a Load Balancing Configuration section on page 4 1 e If applicable read the About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems section on page 4 7 Complete the following tasks as applicable before you begin the installation e Preparing the Internal Cluster page 4 8 e Preparing the External Cluster page 4 8 I OL 13418 01 Installation and Upgrade Guide for Cisco Unified Meeti
18. server load balancing is not supported Web Conferencing Clusters With Cisco Unified MeetingPlace Web Conferencing you can configure up to three web servers into a cluster and you can configure clusters as either internal or external Internal cluster Places all web servers behind the firewall inside the private corporate network Typically all web servers in an internal cluster display the full access Cisco Unified MeetingPlace Web Conferencing interface External cluster Places all web servers between the private corporate network and the Internet such as in a DMZ For increased security all web servers in an external cluster typically display the attend only Cisco Unified MeetingPlace Web Conferencing interface You can attach a maximum of three web servers including both internal and external servers to a single Cisco Unified MeetingPlace Audio Server system The two databases one for the internal server or cluster one for the external server or cluster must have identical GUIDS Web Conferencing supports five potential load balancing configurations as shown in Figure 4 1 Figure 4 2 and Figure 4 3 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x P42 E OL 13418 01 Chapter4 _ Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration W Figure 4 1 One Cluster Configuration a Gua 121507
19. 4 Step 5 Step 1 Step 2 Note We highly recommend that you configure the duplex of your network adapters for Full Duplex either 100 Full or 1000 Full as applicable Autonegotiation may impact Web Conferencing traffic flow Proceed to the Installing Web Conferencing section on page 2 9 To Configure One IP Address per NIC on the Cisco MCS Server Follow the procedure for Configuring Network Settings in the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later In this procedure configure the primary NIC on the system with a static IP address and with DNS WINS or the LMHosts file for hostname resolution Repeat Step 1 for the secondary NIC on the system using a different IP address on the same subnet with the same subnet mask and default gateway If you receive a warning about using the same default gateway click OK to accept the warning and continue Enable the secondary NIC a On the Start menu click Settings gt Network Connections b Right click Local Area Connection 2 and click Enable Optional Continue performing the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later amp Note We highly recommend that you configure the duplex of your network adapters for Full Duplex either 100 Full or 1000 Full as applicable Autonegotiation may impact
20. C fails Web Conferencing will be unavailable e If the Web Conferencing server is connected to a 100 MB sec network the NIC capacity may be exceeded in large meetings with heavy application sharing e This configuration is available for both HP and IBM MCS server models e To configure this option perform the To Configure One IP Address per NIC on the Cisco MCS Server procedure on page 2 8 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x P26 E OL 13418 01 Chapter 2 Installing Web Conferencing Installation Tasks Web Conferencing W Both NICs enabled teamed configured in Transmit Load Balancing TLB mode The two NICs act together to handle traffic for both IP addresses one NIC receives inbound traffic both NICs send outbound traffic If either NIC fails the other NIC can take over We strongly recommend this configuration if the Web Conferencing server is connected to a 100 MB sec network This configuration is available only for HP MCS server models To configure this option perform the To Configure NIC Teaming on the Cisco MCS Server HP Models Only procedure on page 2 8 Both NICs enabled teamed configured in Network Fault Tolerance NFT mode One NIC is active handling traffic for both IP addresses The other NIC is passive and takes over if the primary NIC fails This configuration is available only for HP M
21. CS server models To configure this option perform the To Configure NIC Teaming on the Cisco MCS Server HP Models Only procedure on page 2 8 To Configure a Single NIC with Both IP Addresses on the Cisco MCS Server Step 1 Follow the procedure for Configuring Network Settings in the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later In this procedure configure the primary NIC on the system with a static IP address and with DNS WINS or the LMHosts file for hostname resolution Step2 Add the secondary IP address to the primary NIC a On the Start menu click Settings gt Network Connections b Right click Local Area Connection then click Properties c Double click Internet Protocol TCP IP d Click Advanced e On the IP Settings tab in the IP Addresses area click Add f Enter the secondary IP address and subnet mask and click Add g Click OK three times to close the Local Area Connection Properties window Step3 Optional Continue performing the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter 2 Installing Web Conferencing HZ installation Tasks Web Conferencing Step 4 Step 1 Step 2 Step 3 Step
22. Cisco SYSTEMS Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x May 31 2007 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 13418 01 WS THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRA
23. Cisco Unified MeetingPlace Web Conferencing home page by using their user ID user password and meeting ID or click the click to attend link in their meeting notification Either action launches the meeting console which connects users to their meeting Because of server based conferencing users do not need to know the IP addresses of other PCs to connect I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing HI About Cisco Unified MeetingPlace Web Conferencing Increased Reliability Cisco Unified MeetingPlace Web Conferencing not only makes scheduling and attending meetings easy it also increases the reliability of a meeting for the following reasons e The web server continues to host conferences even if an individual user s system crashes e Typically the web server is a powerful system that can support a higher volume of transactions than a user s PC e You can locate the web server in the server room for redundant power backup e You can deploy multiple web servers in clusters to provide Web Conferencing load balancing and redundancy For more information on load balancing see the Installing Web Conferencing in a Load Balancing Configuration chapter Network Security Cisco Unified MeetingPlace Web Conferencing provides increased network security when conducting web conferences with users o
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25. Note If a Missing Server Version error message appears confirm that Audio Server Release 6 0 or later is installed on the Cisco Unified MeetingPlace 8100 series server If the correct version is installed proceed with the Web Conferencing installation If not click Cancel and upgrade the Audio Server software to version 6 0 or later before proceeding Continue following the instructions in the installer windows using information from the Gathering Web Conferencing Installation Values section on page 2 3 Note If you chose Local Server as your SQL Server location after the first reboot you must log in to the system as an administrator in order for the installer to begin installing SQL Server When SQL Server installation is complete the server reboots automatically During installation remember the following information e Ifthe installer detects a local SQL Server installation after the second reboot the installer begins installing the SQL Server service pack When the service pack installation is complete the server reboots automatically e Installations of SQL Server and the SQL Server service pack are slow and depending on your server hardware installations may take 40 minutes or more to complete Status updates appear from the Cisco Unified MeetingPlace icon in the system tray during the installation e The Cisco Unified MeetingPlace icon appears as an orange door F e Ifthe SQL Server installation appe
26. Place Gateway Configurations Utility page 2 15 Creating a Least Privileged SOL Account for Web Conferencing A Caution amp If you choose to create a SQL account that is dedicated to Web Conferencing use ensure that it meets all the specified database role requirements in this procedure Failure to do so can cause a database connection failure between Web Conferencing and the SQL Server and result in a total outage or broken features Note Step 1 If Cisco TAC determines that your SQL account does not meet requirements you will be asked to reconfigure your SQL account and to delete any existing Cisco Unified MeetingPlace Web Conferencing database so that a new database can be created once the account problem is remedied To Create a Least Privileged SQL Account for Web Conferencing Open the SQL Server Enterprise Manager and create a new login a On the Start menu click Programs gt SQL Server 2000 gt Enterprise Manager b Click a server group to expand it then click the name of a server Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter2 _ Installing Web Conferencing Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Postinstallation Tasks Web Conferencing W c Click Security to expand it d Click New Login The SQL Server Login Properties window opens On the General tab enter a name for the login Click SQL Serv
27. Place Web Conferencing Parameter Description and Value Hostname of MeetingPlace This parameter refers to the Cisco Unified MeetingPlace Audio Server system hostname Server If you are installing multiple web servers that share a database and point to the same Audio Server system make sure that the Audio Server hostname on all of these web servers match Note If a connection exists between the web server and the Audio Server system that is if there is no firewall between them port 5003 is not blocked and the Audio Server system is up and running then you can use an IP address instead of a hostname However using an IP address prevents you from taking advantage of the Audio Server system s reverse connection feature which allows the Audio Server system to initiate a connection to the web server when port 5003 is blocked inbound Hostname IP address Notes Location of web server e Internal Full Access Cisco Unified MeetingPlace Web Conferencing is installed with all features enabled and this server is placed inside your corporate network In Segmented Meeting Access 2 Server SMA 2S deployments this server functions as the internal web server e External Limited Access Cisco Unified MeetingPlace Web Conferencing is installed with attend only capability In SMA 2S deployments this server is placed outside your corporate firewall in an Internet accessible network such as a DMZ and functions as the external web serve
28. Properties administrative page in the DMZ Web Server field e If there is an entry in the DMZ Web Server field Cisco Unified MeetingPlace Web Conferencing performs a redirection to that external server e If Cisco Unified MeetingPlace Web Conferencing does not find an entry in the DMZ Web Server field the web conferencing session is directed to the least loaded internal server as described for internal meetings All subsequent attendees are directed to an internal web server for their web conference Internal users can join both internal meetings and external meetings If a meeting is designated as external internal users who log in to an internal web server are redirected to an external web server External users can join only external meetings on external web servers Recommendations for a Robust Cisco Unified MeetingPlace System To ensure a robust system with redundancy and failover we recommend that you have the following e An internal web cluster e An external web cluster e A dedicated remote SQL Server system for each cluster e Remote storage location with an appropriately sized RAID array and a comprehensive backup policy End User Experience During Meeting Console Failover When failover occurs on a system that is configured for redundancy and failover users will experience the following behavior 1 The web server to which the participant is connected stops responding for example the computer loses power or the We
29. SQL Server 2 4 web server 2 3 meeting console common endpoint 1 3 connection testing 2 13 meetings external configuring redirection of load balancing 4 14 reliability about 1 4 NetMeeting common endpoint 1 3 network security about 1 4 0 operating system installing on Cisco MCS 2 5 P preinstallation tasks 2 1 3 4 Index W product key Cisco MCS 2 5 redirection external meetings configuring load balancing 4 14 remote server about installing SQL Server 2 2 removing SQL Server software A 1 Web Conferencing software A 1 restrictions installing additional internal web servers load balancing 4 10 installing Web Conferencing in load balancing configuration 4 2 S Secure Socket Layer See SSL security network about 1 4 SMA 2S configuration 3 2 Segmented Meeting Access See SMA server based conferencing about 1 3 SMA about 3 1 video meetings considerations 3 4 SMA 2S configuration about 3 2 illustration 3 3 with SSL and segmented DNS 3 3 software installing Web Conferencing 2 9 SQL Server hostname 2 4 installing on remote server about 2 2 least privileged account creating 2 14 location 2 4 removing software A 1 username 2 4 OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x W index SSL SMA 2S configuration with segmented DNS 3 3 T tasks installation 2 5 installation for
30. Step 7 Return to the main Admin page and click Site The Site administrative page appears Click the Site Name that represents your cluster of internal web servers Note the following considerations e There should be only one site indicated on this page unless you deployed WebConnect w_ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter4 _ Installing Web Conferencing in a Load Balancing Configuration Postinstallation Tasks Web Conferencing in a Load Balancing Configuration W e Site Name should have a default value equal to the NetBIO name of the first web server you installed in this cluster Step9 For DMZ Web Server choose the external web server you just added This configures the internal web servers in this cluster to point to this external web server in the case of external meetings Step10 Click Submit Je Tip The external cluster does not require any additional SQL Server database configurations Step 11 Optional If one of your web servers has Cisco Unified MeetingPlace Video Integration activated review the information on load balancing video enabled systems in the About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems section on page 4 7 Postinstallation Tasks Web Conferencing in a Load Balancing Configuration This section contains information on the following tasks e Synchronizing Pur
31. ad allowing you to scale the number and size of meetings that your deployment can support It also provides failover capabilities for meetings if one Cisco Unified MeetingPlace Web Conferencing server is unavailable or unreachable meeting clients will reconnect to another server even if they are currently connected to a meeting that is in progress when the connection is interrupted You can view the amount of web conferencing load per server from the Web Server administrative page This information is displayed only on internal web servers To configure load balancing you should understand the following concepts in this section e Restrictions for Installing Web Conferencing in a Load Balancing Configuration page 4 2 e Web Conferencing Clusters page 4 2 e Web Conferencing Load Balancing and Failover Capability page 4 4 I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter 4 Installing Web Conferencing in a Load Balancing Configuration HZ About Installing Web Conferencing in a Load Balancing Configuration e Load Balancing Behavior with Internal and External Clusters page 4 5 e Recommendations for a Robust Cisco Unified MeetingPlace System page 4 6 e End User Experience During Meeting Console Failover page 4 6 Restrictions for Installing Web Conferencing in a Load Balancing Configuration e Microsoft Network Load Balancing is not supported e Third party web
32. age and then click the Technical Support amp Documentation radio button To provide feedback about the Cisco com website or a particular technical document click Contacts amp Feedback at the top of any Cisco com web page Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure
33. ain username and password for a Windows account that will be used to access the shared storage location If the account is a local account enter the machine name in the Domain field amp Note All Cisco Unified MeetingPlace Web Conferencing services will be configured to Log On As the account you choose in this sub step d Re enter the password in the Confirm Password field e Click Save Changes OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter 4 Installing Web Conferencing in a Load Balancing Configuration HZ installation Tasks Web Conferencing in a Load Balancing Configuration Step 4 Step 5 f To put the changes into effect click Reboot Server then click OK to confirm the reboot The server shuts down and restarts Repeat this procedure until you have installed all the external web servers Continue with the Linking the Internal and External Servers section on page 4 14 Linking the Internal and External Servers Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 External meetings are held on an external web server so that users can access their meetings from the Internet Rather than have all of your users log in to a particular external web server configure automatic redirection of all external meetings from your internal web servers to a designated external web server The internal and external serv
34. al web server before installing Cisco Unified MeetingPlace Web Conferencing Caution You must complete this step before running the Web Conferencing installer on the external web server If this step is skipped or completed incorrectly Presentation mode will not work for internal users in external meetings and recovering from this problem requires that you rebuild the SQL Server database Before You Begin Complete installing and configuring at least one internal Cisco Unified MeetingPlace web server To Copy GUIDS from the Internal to the External Web Server Step 1 Copy the GUIDS reg file from the first internal web server located in drive Program Files Cisco Systems MPWeb Step2 Place the GUIDS reg file in the first external web server s drive Temp directory Step3 On the external web server double click the GUIDS reg file to install it Step4 When prompted to add the information from the GUIDS reg file to the registry click OK Step5 Continue with the Installing the First External Web Server section on page 4 12 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EZIN Chapter 4 Installing Web Conferencing in a Load Balancing Configuration HZ installation Tasks Web Conferencing in a Load Balancing Configuration Installing the First External Web Server Step 1 Step 2 Before You Begin e Read the Installing Web Conferencing chapter and have it availabl
35. and 100 for the percentage of total disk space to use to cache content on the local server g In the appropriate fields enter a domain username and password for a Windows account that will be used to access the shared storage location If the account is a local account enter the machine name in the Domain field amp Note All Cisco Unified MeetingPlace Web Conferencing services will be configured to Log On As the account you choose in this sub step h Re enter the password in the Confirm Password field i Click Save Changes j To put the changes into effect click Reboot Server then click OK to confirm the reboot The server shuts down and restarts gw _nstallation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 _ Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Step 3 Installation Tasks Web Conferencing in a Load Balancing Configuration W If you have additional external web servers continue with the Installing Additional External Web Servers section on page 4 13 If you do not have additional external web servers continue with the Linking the Internal and External Servers section on page 4 14 Installing Additional External Web Servers Step 1 Step 2 Step 3 Before You Begin e Complete the Installing the First External Web Server section on page 4 12 To Install Additional External Web Servers Cop
36. ars to be taking too long over 35 minutes check Task Manager to confirm that SQLInstall exe is running e After the server reboots the installer invokes SQLInstall exe to create the MPWEB SQL database This process may take 5 to 10 minutes e After creating the database and installing the Web Conferencing engine the server reboots automatically After the final automatic reboot the fourth reboot if you are installing SQL Server 2000 locally or the second if you are using a remote SQL server open the Gateway SIM event log to monitor Web Conferencing application activities e While the system is coming up you should see the event text Waiting for Connect e When the Web Conferencing engine is ready you should see response text similar to the following OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Chapter 2 Installing Web Conferencing W Postinstallation Tasks Web Conferencing Step 7 MPConnect 0x14B0 Debug Response lt xml version 1 0 encoding utf 8 gt lt results gt lt status code o0k gt lt results gt Continue with the next section Postinstallation Tasks Web Conferencing Postinstallation Tasks Web Conferencing We recommend that you complete the following optional tasks as applicable after installing the web conferencing software e Defining the Web Conferencing Server Hostname Information page 2 12 e Testing th
37. b Conferencing Release 6 x oL 13418 01 Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing HZ New Feature and Enhancement Information Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x io OL 13418 01 Note CHAPTER Installing Web Conferencing This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web Conferencing It does not describe upgrades This chapter contains the following sections e Preinstallation Tasks Web Conferencing page 2 1 e Installation Tasks Web Conferencing page 2 5 e Postinstallation Tasks Web Conferencing page 2 12 Before reviewing this chapter please read System Requirements for Cisco Unified MeetingPlace Release 6 x at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html All installations of Release 6 x require a Cisco MCS and a supported version of MCS OS 2003 software Preinstallation Tasks Web Conferencing Before attempting to install Cisco Unified MeetingPlace Web Conferencing refer to System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html for updated system requirements When reviewing the requirements note the following considerations e If you are installing Web Conferencing in a segmented meeting access configuration that is allowing external access also see th
38. b Conferencing services are shut down 2 Users who are connected to the edge server on that web server lose their connection to the meeting Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Poe W OL 13418 01 _ Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems W 3 Each meeting console client automatically tries to reconnect the user to the edge server If this attempt fails the meeting console attempts to connect to the edge server designated as the backup for that meeting The Web Conferencing server sends the assigned primary and backup edge server information to each client when the client first connects to a meeting About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems If your Cisco Unified MeetingPlace Audio Server system is licensed for video all of the web servers connected to it will display video related fields These fields appear on the following pages for those users who have video scheduling privileges e New Meeting scheduling page e Meeting Details pages e Account Basics page In order for users to schedule their video meetings on a web server in a load balancing configuration you must install the Cisco Unified MeetingPlace Video Integration on the server Users receive an error if they attempt to reserve video
39. before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked encryption key or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Preface HZ Product Alerts and Field Notices http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT to find other means of encrypting the data before sending
40. cess through a firewall we highly recommend that you consider a segmented meeting access SMA configuration instead SMA configurations isolate some meetings on the private corporate network while exposing others designated as external to the Internet Users designate their meetings as internal or external during the scheduling process by setting the Allow External Web Participants parameter on the New Meeting scheduling page Typically a Cisco MCS is placed in the demilitarized zone or DMZ a network segment created between the private corporate network and the Internet to host meetings for external access Note The Segmented Meeting Access 1 Server SMA 1S configuration supported in previous releases of Cisco Unified MeetingPlace Web Conferencing is no longer supported in Release 6 x The following sections describe the supported SMA configurations e About the SMA 2S Configuration page 3 2 e About the SMA 2S Configuration with SSL and Segmented DNS page 3 3 OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter3 Installing Web Conferencing for a Segmented Meeting Access Configuration HZ About Segmented Meeting Access e About the SMA 2S Configuration and Video Enabled Systems page 3 4 About the SMA 2S Configuration S Note wy For requirements refer to the Segmented Meeting Access Requirements sections of System Requirements for Cisc
41. click Properties c Double click Internet Protocol TCP IP d Click Use the following IP address in the appropriate fields enter the server primary IP address subnet mask and default gateway that you used in Step 1 e If you configured DNS or WINS for the primary NIC by using the procedure in Step 1 repeat the procedure for the team If you configured the LMHosts file skip to Step 5 substep d Add the secondary IP address to the NIC team a On the Start menu click Settings gt Network Connections b Right click Local Area Connection 3 then click Properties c Double click Internet Protocol TCP IP d Click Advanced e On the IP Settings tab in the IP Addresses area click Add f Enter the secondary IP address and subnet mask and click Add g Click OK three times to close the Local Area Connection Properties window Verify that the team is configured correctly a On the Start menu click Run b Type cmd and press Enter The command window opens c Type ipconfig all and press Enter The connection information displays in the command window The Local Area Connection 3 for the network team should show two IP addresses Optional Continue performing the post installation tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later D Note We highly recommend that you configure the duplex of your network adapters for Full Duplex either 100 Full or 1000 Full
42. d MeetingPlace Web Conferencing chapter of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x at http www cisco com en US products sw ps5664 ps5669 products_installation_and_configuration_gui des_list html w_ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 amp CHAPTER Installing Web Conferencing for a Segmented Meeting Access Configuration Cisco Unified MeetingPlace Web Conferencing supports a segmented meeting access configuration that allows you to provide external access to your users while maintaining network security Although you can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in your firewall we do not recommend this option because it lacks security This chapter contains the following sections e About Segmented Meeting Access page 3 1 e Preinstallation Tasks Web Conferencing in an SMA 2S Configuration page 3 4 e Installation Tasks Web Conferencing in an SMA 2S Configuration page 3 5 e Postinstallation Tasks Web Conferencing in an SMA 2S Configuration page 3 6 Note Before reviewing this chapter please read System Requirements for Cisco Unified MeetingPlace Release 6 0 at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html About Segmented Meeting Access wy While external participation is possible by controlling port ac
43. d by Cisco as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website where networking professionals share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products Updated monthly this online publication is organized by product category to direct you quickly to the documentation for your products You can view the latest release of What s New in Cisco Documentation at this URL http www cisco com univercd cc td doc abtunicd 136957 htm World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index htm w__ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 we I Introducing Cisco Unified MeetingPlace Web Conferencing This chapter contains the following sections e About Cisco Unified MeetingPlace page 1 1 e About Cisco Unified MeetingPlace Web Conferencing page 1 1 e Terms of Use page 1 7 e New Feature and Enhancement Information page 1 9 About Cisco Unified Mee
44. different license requirements Full meeting room Includes tools for sharing and collaboration in session controls and other features such as chat and polling Requires an available web conferencing license for each participant Participant list only Includes only the list of meeting participants and associated audio and video controls such as mute audio and pause video No web conferencing license is required to use this meeting console it is included in the license for an audio port The meeting console format that participants see in a meeting depends on the Host Meetings With setting in the profile of the meeting scheduler When planning for web conferencing license usage consider the licensing capacity of your Web Conferencing server and determine which groups or individuals should have the capability to schedule meetings that utilize the full meeting room Files for license keys that you may add or upgrade are made available to you when you purchase a new Cisco Unified MeetingPlace system or upgrade to the current release These files are loaded into your Cisco Unified MeetingPlace 8100 series server when it is purchased To add additional web conferencing licenses to the Audio Server refer to the About Loading Cisco Unified MeetingPlace License Keys section in the Managing and Maintaining Cisco Unified MeetingPlace chapter of the applicable Administration Guide for Cisco Unified MeetingPlace Audio Server at
45. e Installing Web Conferencing for a Segmented Meeting Access Configuration chapter in this guide e If you are installing Web Conferencing in a load balancing configuration also see the Installing Web Conferencing in a Load Balancing Configuration chapter in this guide After reviewing system requirements complete the following preinstallation tasks 1 Installing Cisco Unified MeetingPlace Audio Server page 2 2 Planning Web Conferencing License Usage page 2 2 Optional Installing SQL Server on a Remote Server page 2 2 e v N Gathering Web Conferencing Installation Values page 2 3 OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x E Chapter 2 Installing Web Conferencing W Preinstallation Tasks Web Conferencing Installing Cisco Unified MeetingPlace Audio Server You must install and configure Audio Server software on a Cisco Unified MeetingPlace 8100 series server before you begin the Web Conferencing installation Refer to the Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html Planning Web Conferencing License Usage Cisco Unified MeetingPlace Release 6 0 introduced a new license usage model for Web Conferencing In this model users joining a Cisco Unified MeetingPlace meeting from the web see one of two meeting console formats with
46. e First Internal Web Server page 4 9 e Installing Additional Internal Web Servers page 4 10 e Copying GUIDS from the Internal to the External Web Server page 4 11 e Installing the First External Web Server page 4 12 e Installing Additional External Web Servers page 4 13 e Linking the Internal and External Servers page 4 14 Installing the First Internal Web Server Before You Begin e Read the Installing Web Conferencing chapter and have it available to assist you with this section e Complete the Preparing the Internal Cluster section on page 4 8 To Install the First Internal Web Server Step 1 Install Cisco Unified MeetingPlace Web Conferencing on the first internal machine e For Server Location choose Internal Full Access e For Database Location choose the applicable option If there is a full SQL Server installed elsewhere choose Existing remote server To have the installer install SQL Server 2000 on this machine for you choose Local server e When you reach the final installer window choose to reboot your computer later then click Finish Step2 Configure the shared storage for this web server by performing the following sub steps a Open your web browser to access the Web Conferencing home page b Use your System Manager level user ID and password to sign in c Click Admin then Shared Storage d For Enabled click Yes e For Shared Storage Path enter the path of the shared storage location that yo
47. e Web Conferencing Installation page 2 13 e Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web Conferencing page 2 14 e Creating and Using a Least Privileged SQL Account for Web Conferencing page 2 14 e Configuring SSL page 2 16 Defining the Web Conferencing Server Hostname Information If you want users to be able to access the Web Conferencing server by using the fully qualified domain name FQDN of the server or if you plan to configure SSL for this server do the following procedure Note Step 1 Step 2 Step 3 Step 4 Step 5 If the web server is not in a Domain Name Server DNS do not perform this procedure To Define the Cisco Unified MeetingPlace Web Conferencing Server Hostname Information Open your web browser and enter the URL of your web server For internal web servers the default URL structure is http lt server gt where lt server gt is the name of your internal web server For external web servers the default URL structure is http lt server gt mpweb admin where lt server gt is the name of your external web server When the Web Conferencing home page appears sign in by using your System Manager level user ID and password then click Sign In Now If you are on an internal web server the Welcome page appears with your name displayed at the top To access the administrative page click Admin If you are on an external web server the administrative page a
48. e completing a new installation of Cisco Unified MeetingPlace Web Conferencing and password with a local install of the SQL Server use sa as your user name A Caution The Web Conferencing installer does not create or verify the existence of the SQL account or check the validity of its user name and password combination If the Web Conferencing installer will be installing SQL Server locally on the Web Conferencing server you must use sa as the user name To ensure that the Web Conferencing server functions correctly after installation we strongly recommend that you use sa as the user name during the installation even if you have preinstalled SQL Server on a remote server After the installation you can configure a least privileged SQL account and configure Web Conferencing to use this account instead Note You must enter a password Web Conferencing does not support a blank password The password you enter during this installation will override any blank or previously entered SQL Server password User name Password Notes Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x aa E OL 13418 01 Chapter2 _ Installing Web Conferencing Installation Tasks Web Conferencing W Installation Tasks Web Conferencing The Cisco Unified MeetingPlace Web Conferencing installation is completed in three parts 1 Installing the Operating System on the Cisco MCS Server page 2 5 2 Con
49. e following Cisco Unified MeetingPlace Web Conferencing concepts e Overview of Web Conferencing Components page 1 2 e Benefits of Web Conferencing page 1 3 e Overview of the Cisco MeetingPlace Agent Service page 1 4 Overview of Web Conferencing Components Cisco Unified MeetingPlace Web Conferencing is implemented by using a combination of technologies including the following e Hypertext Markup Language HTML e JavaScript e Adobe Flash e Internet Server Application Program Interface ISAPI e Windows services e ASP NET Table 1 1 describes the Cisco Unified MeetingPlace Web Conferencing components which work with the Cisco Unified MeetingPlace Audio Server system and the Cisco IPVC Multipoint Control Unit MCU to fulfill user requests and deliver functionality Table 1 1 Component Cisco Unified MeetingPlace Web Conferencing Components Description Cisco Unified MeetingPlace Agent Service Maintains a constant connection between the web server and the Audio Server system Priority Normal 8 For more information see the Overview of the Cisco MeetingPlace Agent Service section on page 1 4 Cisco Unified MeetingPlace Audio Service Converts Cisco Unified MeetingPlace Voice mpv files Priority Normal 8 Cisco Unified MeetingPlace Connect Application Service Performs meeting load balancing functions and sends commands and events from the meeting room to other Cisco Un
50. e to assist you with this section e Complete the Preparing the External Cluster section on page 4 8 e Complete the Copying GUIDS from the Internal to the External Web Server section on page 4 11 amp Note The GUIDS entries for site and system must match between internal and external web servers Make sure that you run the GUIDS reg file on each external web server before installing Cisco Unified MeetingPlace Web Conferencing To Install the First External Web Server Install Cisco Unified MeetingPlace Web Conferencing on the first web server in your external cluster e For Server Location choose External Limited Access e For Database Location choose the applicable option Ifthe SQL Server is installed locally choose Local Server If there is a full SQL Server installed elsewhere choose Existing Remote Server e When you reach the final installer window choose to reboot your computer later then click Finish Configure the shared storage for this web server by performing the following sub steps a Open your web browser to access the Web Conferencing home page b Use your System Manager level user ID and password to sign in c Click Admin then Shared Storage d For Enabled click Yes e For Shared Storage Path enter the path of the shared storage location that you determined in Step 2 of the To Prepare the External Cluster procedure on page 4 8 f For Content Cache Size enter a value between 0
51. eb Requests to schedule external video meetings are denied In this case users must make sure the Allow External Web Participants parameter on the New Meeting scheduling page is set to No e Ifthe Video Integration is deployed on the external web server users can schedule external video meetings from the web Requests to schedule internal video meetings are denied In this case users must make sure the Allow External Web Participants parameter on the New Meeting scheduling page is set to Yes Preinstallation Tasks Web Conferencing in an SMA 2S Configuration wy Note If you are installing either an internal cluster or external cluster as part of your SMA 2S deployment see Chapter 4 Installing Web Conferencing in a Load Balancing Configuration and follow the follow the preinstallation installation and post installation tasks in that chapter rather than the tasks in this chapter Before attempting to install Cisco Unified MeetingPlace Web Conferencing refer to System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html for updated system requirements After reviewing system requirements complete the following preinstallation tasks 1 Install and configure the Audio Server which will be used by both the internal and external servers See the Installing Cisco Unified MeetingPlace Audio Server section on page 2 2 2 Determine the
52. ect to http hostname domain com If you receive an error message add the following line to the C WINNT System32 drivers etc hosts file 127 0 0 1 hostname domain com Try to connect to http hostname domain com again Meeting Room Connection Problems Step 1 Step 2 Step 3 Step 4 If users are not able to access the full meeting room after upgrading the Audio Server from a previous release it is possible that the Full Web Conferencing Ports setting on the Audio Server is incorrect Perform the following procedure to configure the Full Web Conferencing Ports setting to match the number of web conferencing licenses available on your Audio Server To Configure the Full Web Conferencing Ports Setting Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server Click Administration gt Configure Click Server Configuration then click Query Click the value for Full Web Conferencing Ports and enter the number of web conferencing licenses purchased OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter5 Troubleshooting the Web Conferencing Installation HZ Meeting Room Connection Problems Step5 Click OK Step6 Click Save Changes Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x a OL 13418 01 APPENDIX A Uninstalling Web Conferencing or SOL Server Software This appendix contains the
53. er Authentication then enter a password for the account In the Database drop down menu click MPWEB to set the MPWEB database as the default database Click the Database Access tab Specify the database roles for the MPWEB database a Inthe Databases table click the check box for the MPWEB database b In the Database Roles table click the check boxes for the following roles db_datareader db_datawriter db_ddladmin Repeat Step 6 for each additional MPWEB slave database The slave databases have names that begin with MPWEB_ Depending on your deployment your SQL Server will have either one or two slave databases Click OK to complete the account configuration Updating SOL Account Access from the MeetingPlace Gateway Configurations Utility The MeetingPlace Gateway Configurations utility allows you to update the web server with the least privileged SQL login account that you created in the To Create a Least Privileged SQL Account for Web Conferencing procedure on page 2 14 It does not create a SQL Server login for you To Update SOL Account Access from the MeetingPlace Gateway Configurations Utility Step 1 Stop the Cisco Unified MeetingPlace Web Conferencing Service a From the Windows Start menu choose Settings gt Control Panel gt Administrative Tools gt Services b Right click Cisco Unified MeetingPlace Web Conferencing and choose Stop c Optional To stop other Cisco Unified MeetingPlace gateway service
54. ers or clusters of servers each operate as completely separate units until you link them by configuring automatic redirection Before You Begin You must have properly installed Cisco Unified MeetingPlace Web Conferencing on all of your internal and external web servers To Configure Redirection of External Meetings From an internal web server sign in to Cisco Unified MeetingPlace Web Conferencing From the Welcome page click Admin then Web Server From a blank Web Server Name field enter the name of a new web server to represent your designated external web server For Hostname enter the fully qualified domain name FQDN of your external web server for example hostname domain com If your web server is not in a Domain Name Server DNS enter the IP address instead Note the following considerations e You must be able to resolve this hostname from the internal web server e If you plan to use SSL make sure that the hostname on the SSL certificate resolves to the external web server s IP address e Ifyou plan to use SSL and a segmented DNS make sure that the DNS name and the SSL certificate name differ To add this web server to the database click Submit This server now appears as part of your list of web servers on the bottom portion of the page If you have only one internal web server and one external web server you are finished with this procedure If you have more than one internal web server continue with
55. ferencing exe file to begin installation amp Note The Cisco Unified MeetingPlace Web Conferencing CD contains multiple executable files Verify that you are double clicking the correct executable file _ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter2 _ Installing Web Conferencing Step 3 Step 4 Step 5 Step 6 Installation Tasks Web Conferencing W After the install files are extracted click Next and follow the instructions in the installer windows using the information you gathered in the Gathering Web Conferencing Installation Values section on page 2 3 Note the following considerations e If you enter an IP address instead of a hostname for the Audio Server system a warning message appears regarding reverse connection e If this machine is in a network segment such as a DMZ and you are interested in reverse connection enter a hostname instead of an IP address then proceed with the installation e Ifthis machine has a connection to the Audio Server system that is if they are in the same network segment port 5003 is open and the Audio Server system is running and you are not interested in reverse connection then use the IP address and proceed with the installation The installer installs the Gateway SIM first When the InstallShield Wizard Complete window appears click Finish The Gateway SIM is installed amp
56. figuring Network Settings on the Cisco MCS Server page 2 5 3 Installing Web Conferencing page 2 9 Installing the Operating System on the Cisco MCS Server Step 1 Step 2 Step 3 Before you begin confirm that your system meets the network and system requirements Refer to System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html To Install the Operating System on the Cisco MCS Server Dedicate a networked Cisco MCS on which to install Cisco Unified MeetingPlace Web Conferencing Install the required Cisco MCS operating system on the Cisco MCS server The operating system CD was shipped with your Cisco Unified MeetingPlace application software Follow the installation procedure in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later which is included with the operating system software Although the document refers to Cisco Unified CallManager and other applications it also applies to Cisco Unified MeetingPlace integration applications Note Return to this document before performing the Post Installation Tasks in Installing the Operating System on the Cisco Unified Communications Server version 2003 1 1 or later Continue with the next section Configuring Network Settings on the Cisco MCS Server Configuring Network Settings on the Cisco MCS Server Once the operating system is i
57. following sections e Uninstalling Web Conferencing Software page A 1 e Uninstalling SQL Server Software and Removing MPWEB SQL Database Files page A 1 Uninstalling Web Conferencing Software Step 1 Step 2 Step 3 Step 4 Step 5 To Uninstall Web Conferencing Software From the Windows Start menu choose Settings gt Control Panel gt Add Remove Programs From the Add Remove Programs window click Cisco Unified MeetingPlace Web Conferencing Click Change Remove When prompted to completely remove Web Conferencing and all its components click Yes From Windows Explorer manually delete the storage locations for converted audio files for example drive wma_files Uninstalling SOL Server Software and Removing MPWEB SQL Database Files If you are no longer using SQL Server for any other applications you can uninstall it manually Restrictions Uninstalling SQL Server does not remove the MPWEB SQL database files To completely remove all database files associated with Cisco Unified MeetingPlace Web Conferencing you must manually locate and delete the files OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Appendix A Uninstalling Web Conferencing or SOL Server Software HZ Uninstalling SOL Server Software and Removing MPWEB SOL Database Files To Remove SQL Server Software Step1 From the Windows Start menu choose Settings gt Control Panel gt Administ
58. fore You Begin Complete the Installing the First Internal Web Server section on page 4 9 Restrictions When installing two or more web servers that share a single database and point to the same Cisco Unified MeetingPlace Audio Server system the MeetingPlace Server hostname that you specify during the installation of all web servers must match By default if the MeetingPlace Server hostnames do not match a second site is created with a WebConnect configuration To Install Additional Internal Web Servers Step 1 Copy the GUIDS reg file from the first internal web server to the next machine in your internal cluster a Copy the drive Program Files Cisco Systems MPWeb GUIDS reg file from the first server b Place the GUIDS reg file in the next web server s drive Temp directory c On the next web server double click the GUIDS reg file to install it d When prompted to add the information from the GUIDS reg file to the registry click OK Step2 Install Cisco Unified MeetingPlace Web Conferencing on the next machine in your internal cluster e For Server Location choose Internal Full Access e For Database Location choose Existing remote server and specify the SQL Server that you used in the Installing the First Internal Web Server section on page 4 9 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Cu 0L 13418 01 _ Chapter 4 Installing Web Conferencing in a Load Balancing
59. g chapter of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing at http www cisco com en US products sw ps5664 ps5669 products_installation_and_configuration _guides_list html Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x P36 E OL 13418 01 S CHAPTER i Installing Web Conferencing in a Load Balancing Configuration This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing configuration It does not describe upgrades This chapter contains the following sections e About Installing Web Conferencing in a Load Balancing Configuration page 4 1 e About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems page 4 7 e Preinstallation Tasks Web Conferencing in a Load Balancing Configuration page 4 7 e Installation Tasks Web Conferencing in a Load Balancing Configuration page 4 9 e Postinstallation Tasks Web Conferencing in a Load Balancing Configuration page 4 15 Note Before reviewing this chapter please read System Requirements for Cisco Unified MeetingPlace Release 6 x at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html About Installing Web Conferencing in a Load Balancing Configuration Load balancing in Cisco Unified MeetingPlace Web Conferencing makes use of a cluster of Web Conferencing servers to spread the active meeting lo
60. ge Parameters page 4 15 e Configuring SSL Optional page 4 15 e Viewing the Web Conferencing Load on a Server page 4 16 Synchronizing Purge Parameters When you install multiple web servers make sure that you synchronize the Purge parameters For more information see the About the MeetingNotes Purge Parameter and SMA 2S Configurations section in the Configuring Cisco Unified MeetingPlace Web Conferencing for Optimal Data Storage chapter of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing at http www cisco com en US products sw ps5664 ps5669 products_installation_and_configuration_gui des_list html Configuring SSL Optional Refer to the How to Configure Secure Sockets Layer section in the Configuring External Access to Cisco Unified MeetingPlace Web Conferencing chapter of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing at http www cisco com en US products sw ps5664 ps5669 products_installation_and_configuration_gui des_list html Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 mais Chapter 4 Installing Web Conferencing in a Load Balancing Configuration W Postinstallation Tasks Web Conferencing in a Load Balancing Configuration Viewing the Web Conferencing Load on a Server The amount of web conferencing load on a web server is indicated in the Current Server Load Index field as a number
61. he following brze d lt status code invalid gt lt invalid field time zone id type id subcode missing gt lt status gt brze d com macromedia airspeed StatusExceptionSInvalid Missing lt status code invalid gt lt invalid field time zone id type id subcode missing gt lt status gt If you see these messages open the Date and Time Properties window by double clicking the system time in the Windows menu bar If all of the areas in your time zone regularly observe daylight savings time you may need to check Automatically Adjust Clock for Daylight Saving Changes If you made changes to the date and time properties restart the Cisco Unified MeetingPlace Web Conferencing services e From the Windows Start menu choose Settings gt Control Panel gt Administrative Tools gt Services f Right click Cisco MeetingPlace Web Conferencing and choose Start g If you stopped any other gateway services reboot them by right clicking the service and choosing Start h Close the Services control panel Checking That the Cisco MCS Operating System Version Meets the Requirement Step 1 You must have the required operating system version installed on a Cisco MCS before attempting to install Cisco Unified MeetingPlace Web Conferencing Refer to System Requirements for Cisco Unified MeetingPlace Release 6 0 at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html To Check That the Ci
62. http www cisco com en US products sw ps5664 ps5669 prod_maintenance_guides_list html Installing SOL Server on a Remote Server Cisco Unified MeetingPlace Web Conferencing requires SQL Server You can choose to install SQL Server on either the same machine as Web Conferencing or on a separate machine If you choose to install SQL Server on the same machine as Cisco Unified MeetingPlace Web Conferencing the installer will handle the installation of SQL Server 2000 and the appropriate service pack on your local system automatically in this case no pre installation steps are required If you choose to install SQL Server on a separate machine install both SQL Server 2000 and the appropriate service pack on a separate Windows machine before installing Web Conferencing This can be a Cisco MCS or legacy non Cisco MCS Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x m22 E OL 13418 01 Chapter2 _ Installing Web Conferencing Preinstallation Tasks Web Conferencing W gt Note Check System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html for the required service pack Gathering Web Conferencing Installation Values Gather and record the information in Table 2 1 to prepare for your installation of Cisco Unified MeetingPlace Web Conferencing Table 2 1 Installation Values for Cisco Unified Meeting
63. icy for Use of Third Party Software section on page 7 e Working with others such as the corporate web master and network administrator e Performing maintenance and troubleshooting on an ongoing basis e Planning storage and purging requirements Naming Conventions Earlier releases of Cisco Unified MeetingPlace Audio Server were called MeetingPlace Server or MeetingServer In this guide Cisco Unified MeetingPlace Audio Server and Audio Server refer to all releases past and present Table 1 describes other terms used throughout the Cisco Unified MeetingPlace set of documents Table 1 Term Product Naming Conventions Definition Used in This Document As Cisco Unified MeetingPlace 8100 series server Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers Cisco Unified MeetingPlace 8100 series Cisco Unified MeetingPlace 8106 Server Hardware on which Cisco Unified MeetingPlace Audio Server software runs Cisco Unified MeetingPlace 8106 Cisco Unified MeetingPlace 8112 Server Hardware on which Cisco Unified MeetingPlace Audio Server software runs This server was called M3 in Releases 5 2 and earlier Cisco Unified MeetingPlace 8112 Cisco Unified MeetingPlace Audio Server Software that runs on the Cisco Unified MeetingPlace 8100 series server Cisco Unified MeetingPlace Audio Server Cisco Unified MeetingPlace Audio
64. ied MeetingPlace Web Conferencing Release 6 x maa g OL 13418 01 Chapter4 _ Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration W Figure 4 4 Web Conferencing Load Balancing for Meetings and Participants Cisco Unified MeetingPlace Cisco Unified MeetingPlace Cisco Unified MeetingPlace Web Conferencing Server 1 Web Conferencing Server 2 Web Conferencing Server 3 E Origin 1 te Origin 2 ste Origin 3 E e _ 2 Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 S in meeting 1 in meeting 1 in meeting 2 in meeting 2 in meeting 3 2 Load Balancing Behavior with Internal and External Clusters All users attend a Cisco Unified MeetingPlace web conference by opening their browsers and signing in through the Cisco Unified MeetingPlace Web Conference home page When the first meeting participant attempts to join the web conference the Cisco MeetingPlace Agent Service determines if the meeting should be held on an internal web server or external web server by checking the Allow External Web Participants parameter This parameter is visible only if the Cisco Unified MeetingPlace system has an external site or cluster configured Table 4 1 describes load balancing behavior for load balancing configuration options Installation and Upgrade Guide
65. ified MeetingPlace Web Conferencing Release 6 x OL 13418 01 _ Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Terms of Use W For more information about the Agent Service see the Overview of the Cisco MeetingPlace Agent Service section on page 1 4 5 The Replication Service copies meeting materials from the Audio Server system and stores them on the web server Pointers to the data are kept in an SQL Server database The Replication Service also forwards voice recordings to the Audio Service for file conversion 6 The Audio Service converts voice recordings and passes the converted files back to the Replication Service Terms of Use This section contains information on particular terms of agreement that you should be aware of when configuring or using this product e Configuration Restrictions page 1 7 e Cisco Policy for Use of Third Party Software page 1 7 e Terms for Single Sign On Software Integration page 1 7 e Terms of Support for Single Sign On Software Integration page 1 8 Configuration Restrictions Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built in configuration capabilities of the product or beyond the documented configuration settings procedures or instructions are not supported by Cisco Systems Examples of such customizations include but are not limited to the following modifying web page templates changing HTML or Javscript
66. ified MeetingPlace components Priority Normal 8 Cisco Unified MeetingPlace Connect Gateway Receives commands and events from the Agent Service and translates them into meeting room activity Priority Normal 8 Cisco Unified MeetingPlace Flash Media Administration Server Auxiliary service that provides web conferencing capability Priority Normal 8 Cisco Unified MeetingPlace Flash Media Server Serves the web conferencing meeting room client to end users Priority Normal 8 Cisco Unified MeetingPlace Replication Service Synchronizes the local web server database with that of the Audio Server system Priority Low 4 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 _ Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing W Table 1 1 Cisco Unified MeetingPlace Web Conferencing Components continued Component Description Cisco MeetingPlace Video Service Provides video conference integration by communicating optional with Cisco Unified MeetingPlace Video Administration the Audio Server system and the web server Cisco Unified MeetingPlace Web Priority Normal 8 Conferencing All of these services are controlled by a master service called the Cisco MeetingPlace Web Conferencing Service Benefits of Web Conferencing As part of a
67. iguration 3 1 About Segmented Meeting Access 3 1 About the SMA 2S Configuration 3 2 About the SMA 2S Configuration with SSL and Segmented DNS 3 3 About the SMA 2S Configuration and Video Enabled Systems 3 4 Preinstallation Tasks Web Conferencing in an SMA 2S Configuration 3 4 Installation Tasks Web Conferencing in an SMA 2S Configuration 3 5 Copying GUIDS from the Internal Web Server to the External Web Server 3 5 Postinstallation Tasks Web Conferencing in an SMA 2S Configuration 3 6 cuapter 4 Installing Web Conferencing in a Load Balancing Configuration 4 1 About Installing Web Conferencing in a Load Balancing Configuration 4 1 Restrictions for Installing Web Conferencing in a Load Balancing Configuration 4 2 Web Conferencing Clusters 4 2 Web Conferencing Load Balancing and Failover Capability 4 4 Load Balancing Behavior with Internal and External Clusters 4 5 Recommendations for a Robust Cisco Unified MeetingPlace System 4 6 End User Experience During Meeting Console Failover 4 6 About Installing Web Conferencing in a Load Balancing Configuration for Video Enabled Systems 4 7 Preinstallation Tasks Web Conferencing in a Load Balancing Configuration 4 7 Preparing the Internal Cluster 4 8 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x lt OL 13418 01 Contents W Preparing the External Cluster 4 8 Installation Tasks Web Conferencing in a Load Balancing Configuration 4 9 Instal
68. ings gt Control Panel gt Administrative Tools gt Services b Right click Cisco MeetingPlace Web Conferencing and choose Start c If you stopped any other gateway services reboot them by right clicking the service and choosing Start d Close the Services control panel 2 If the server is still not working properly check the debug log for a possible time zone daylight savings setting problem Perform the To Check For a Time Zone Daylight Savings Time Conflict procedure on page 5 2 3 If the server is still not working properly reboot the server I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter5 Troubleshooting the Web Conferencing Installation W installation Problems Step 1 Step 2 Step 3 Step 4 Step 5 4 If the server is still not working properly run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode 5 Ifthe server is still not working properly collect the following installation logs and contact your Cisco support representative e mpwebstp log e mpwebstp sql log e mpwebstp sql2ksp4 log Web Conferencing installation logs are in the C Winnt directory To Check For a Time Zone Daylight Savings Time Conflict In Windows Explorer browse to the lt drive gt Program Files Cisco Systems MPWeb WebConf logs support directory Open the debug log file Look for a pair of messages similar to t
69. ion e Requesting lists of meetings to which a user is invited This section contains the following information e How Users Connect to Web Conferencing page 1 5 e How Web Conferencing Fulfills Requests page 1 5 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x ia g 0L 13418 01 Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing W How Users Connect to Web Conferencing Users connect to the Web Conferencing home page to sign in schedule or find meetings to attend and update their profile settings This connection uses the primary IP address or hostname configured on the Web Conferencing server and port 80 When a meeting is scheduled to begin the Cisco MeetingPlace Agent Service instructs the web engine to initiate the meeting As users join the web component of the meeting the Flash based meeting console is downloaded on their desktops allowing them to connect to the Flash Media Server running on the Web Conferencing system by using the secondary IP address or hostname configured on the server The meeting console communicates with the Flash Media Server on the Web Conferencing server through TCP port 1627 as shown in Figure 1 1 If this port is blocked due to a firewall the Flash client establishes a tunnel connection over HTTP through port 80 This process allows the meeting console to bypass firewall restrictions
70. licenses needed for Web Conferencing See the Planning Web Conferencing License Usage section on page 2 2 3 Determine the SQL Server instances that the internal and external Web Conferencing servers will be using SQL Server can be installed locally on the web server or remotely on a separate dedicated SQL server however the internal and external Web Conferencing servers must use separate SQL Server instances For the internal server complete the following tasks 4 If you will be using a remote SQL Server instance for the internal server install it See the Installing SQL Server on a Remote Server section on page 2 2 5 Gather the values needed for the installation of the internal server This must be a Cisco MCS inside your private corporate network See the Gathering Web Conferencing Installation Values section on page 2 3 For the external server complete the following tasks 6 If you will be using a remote SQL Server instance for the external server install it See the Installing SQL Server on a Remote Server section on page 2 2 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 _ Chapter 3 Installing Web Conferencing for a Segmented Meeting Access Configuration Installation Tasks Web Conferencing in an SMA 2S Configuration W 7 Gather the values needed for the installation of the external server This must be a Cisco MCS in a netw
71. ling the First Internal Web Server 4 9 Installing Additional Internal Web Servers 4 10 Copying GUIDS from the Internal to the External Web Server 4 11 Installing the First External Web Server 4 12 Installing Additional External Web Servers 4 13 Linking the Internal and External Servers 4 14 Postinstallation Tasks Web Conferencing in a Load Balancing Configuration 4 15 Synchronizing Purge Parameters 4 15 Configuring SSL Optional 4 15 Viewing the Web Conferencing Load ona Server 4 16 CHAPTER 5 Troubleshooting the Web Conferencing Installation 5 1 Installation Problems 5 1 What to Do First 5 1 Checking That the Cisco MCS Operating System Version Meets the Requirement 5 2 Obtaining Additional Assistance 5 3 Server Connection Problems 5 3 Meeting Room Connection Problems 5 3 appendix A Uninstalling Web Conferencing or SOL Server Software A 1 Uninstalling Web Conferencing Software A 1 Uninstalling SOL Server Software and Removing MPWEB SOL Database Files A 1 INDEX Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 E E Contents Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x lt OL 13418 01 Purpose Audience Preface This preface contains the following sections e Purpose page vii e Audience page vii e Naming Conventions page viii e Documentation Conventions page ix e Cisco Unified MeetingPlace Docu
72. load balancing 4 9 operating system on Cisco MCS 2 5 SQL Server on remote server about 2 2 troubleshooting 5 1 Web Conferencing software 2 9 internal clusters about 4 2 common administration account load balancing 4 8 common storage location load balancing 4 8 preparing load balancing 4 8 internal web servers additional installing load balancing 4 10 copying GUIDS from load balancing 4 11 first installing load balancing 4 9 IP address web server 2 4 L load viewing web conferencing on server load balancing 4 16 load balancing about 4 1 behavior 4 5 configuring redirection of external meetings 4 14 copying GUIDS from internal to external web server 4 11 failover 4 6 installation tasks 4 9 installing additional external web servers 4 13 additional internal web servers 4 10 first external web server 4 12 first internal web server 4 9 _ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 mixed cluster and single configuration illustration 4 3 mixed cluster configuration illustration 4 3 one cluster configuration illustration 4 3 postinstallation tasks 4 15 preinstallation tasks 4 7 preparing external cluster 4 8 preparing internal cluster 4 8 recommendations for robust system 4 6 restrictions 4 2 video enabled systems 4 7 viewing web conferencing load on server 4 16 Web Conferencing clusters about 4 2 locations
73. load balancing 4 9 postinstallation for load balancing 4 15 preinstallation 2 1 3 4 preinstallation for load balancing 4 7 testing installation 2 13 Terminal Services installation restriction 2 10 terms of use Web Conferencing 1 7 testing meeting console connection 2 13 web server over HTTP connection 2 13 troubleshooting checking Cisco MCS operating system version 5 2 installation problems 5 1 server connection problems 5 3 tunnel connection about 1 5 U uninstalling SQL Server software A 1 Web Conferencing software A 1 username SQL Server 2 4 Vv video meetings load balancing behavior 4 7 load balancing considerations 4 7 SMA considerations 3 4 Ww Web Conferencing about 1 1 benefits 1 3 Cisco MeetingPlace Agent service 1 4 common endpoints 1 3 components overview 1 2 connecting procedure 1 5 fulfilling user requests illustration 1 5 meeting reliability 1 4 network security 1 4 server based 1 3 terms of use 1 7 components installed with 2 9 software installing 2 9 software uninstalling A 1 web conferencing load viewing load balancing 4 16 web servers copying GUIDS from internal to external SMA 2S 3 5 defining 2 12 external installing additional load balancing 4 13 installing first load balancing 4 12 hostname or static IP address 2 4 location 2 3 testing over HTTP connection 2 13 troubleshooting connection 5 3 viewing web conferencing load on load balancing 4 16 w_
74. m This section explains the product documentation resources that Cisco offers Cisco com You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL http www cisco com univercd home home htm The Product Documentation DVD is created and released regularly DVDs are available singly or by subscription Registered Cisco com users can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at the Product Documentation Store at this URL http www cisco com go marketplace docstore Ordering Documentation You must be a registered Cisco com user to access Cisco Marketplace Registered users may order Cisco documentation at the Product Documentation Store at this URL http www cisco com go marketplace docstore If you do not have a user ID or password you can register at this URL http tools cisco com RPF
75. mail newsletters and other communications Create a profile and then select the subscriptions that you would like to receive To visit the Cisco Online Subscription Center go to this URL http www cisco com offer subscribe The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco channel product offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offere
76. mentation page x e Obtaining Documentation page x e Documentation Feedback page xi e Cisco Product Security Overview page xi e Product Alerts and Field Notices page xii e Obtaining Technical Assistance page xii e Obtaining Additional Publications and Information page xiv This guide describes how to install and upgrade Cisco Unified MeetingPlace Web Conferencing Release 6 x This guide does not describe how to configure or maintain Web Conferencing Release 6 x nor does it describe how to install or use additional Cisco Unified MeetingPlace applications that can reside on the same server as Web Conferencing This guide is for Cisco Unified MeetingPlace system administrators It assumes the following considerations e You have a thorough understanding of voice and data terminology and concepts e You are familiar with Cisco Unified MeetingPlace networking concepts and Microsoft Windows software based web servers I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x jg Preface HZ Naming Conventions After you install Cisco Unified MeetingPlace Web Conferencing you are also responsible for the following tasks e Installing and configuring third party applications that are not currently available to Web Conferencing for example optional audio tools such as Windows Media Server D Note Installation of third party software is subject to the Cisco Pol
77. n integrated rich media conferencing solution Cisco Unified MeetingPlace Web Conferencing provides four key benefits which are described in the following sections e Common Endpoints page 1 3 e Server Based Conferencing page 1 3 e Increased Reliability page 1 4 e Network Security page 1 4 Common Endpoints Cisco Unified MeetingPlace Web Conferencing includes a Flash based endpoint called the meeting console which facilitates participation in Cisco Unified MeetingPlace web conferences The meeting console is automatically loaded on the web browsers of users as soon as they join their meetings Users can download the Cisco Unified Presenter Add in to share their desktop or to upload and share documents and presentations from their desktop The use of these common endpoints allows meeting attendees to view any document being shared by the host regardless of whether they have the applications installed on their PCs For example if the host shares an Excel spreadsheet all attendees are able to view the shared spreadsheet If the host enables collaboration of the shared document all attendees can then take control of the shared application and modify its contents regardless of whether they have Excel installed Server Based Conferencing Cisco Unified MeetingPlace Web Conferencing takes advantage of server based conferencing which connects each user directly to the web server To access a web conference users either sign in through the
78. ne See the following example for configuration guidelines Example You have an SMA 2S configuration in which SSL is required for external users but is not required for internal users who are accessing the internal or external machine e The segmented DNS name is meetingplace company com e The SSL certificate name for the external machine is meetingplacel company com e The hostname for the external machine from the internal machine is meetingplacel e All URLs and click to attend links are in the form of http meetingplace company com When users access http meetingplace company com from the external network the external machine will automatically redirect them to HTTPS plus whatever hostname is configured in the database in this case meetingplacel Note Ifyou force SSL on all users both internal and external users will be forced to use SSL when they access the external web server Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 33 Chapter3 Installing Web Conferencing for a Segmented Meeting Access Configuration W Preinstallation Tasks Web Conferencing in an SMA 2S Configuration About the SMA 2S Configuration and Video Enabled Systems In a Segmented Meeting Access 2 Server SMA 2S deployment note the following considerations e Ifthe Video Integration is deployed on the internal web server users can schedule internal video enabled meetings from the w
79. ngPlace Web Conferencing Release 6 x Chapter 4 Installing Web Conferencing in a Load Balancing Configuration W Preinstallation Tasks Web Conferencing in a Load Balancing Configuration Preparing the Internal Cluster Step 1 Step 2 Before You Begin Review the Load Balancing Requirements section in System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html To Prepare the Internal Cluster Determine and create a common domain Windows administration account This account is used by all of the web servers in this cluster It starts Web Conferencing services and allows all web servers in this cluster to access the shared storage location by using a Universal Naming Convention UNC path After creating the account write down the value which you will need later amp Note Enter different values for your internal and external clusters Determine and create a shared storage location You can create this folder on the same machine as your first internal web server or on a separate machine Keep in mind that this shared storage location is where attachments are stored and therefore where all web servers in this cluster go to find attachments After creating the location write down the value as a UNC path for example servername shared folder MPWeb Preparing the External Cluster Step 1 Step 2 Before You Begin
80. nstallation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01
81. nstalled you must configure the network interfaces Cisco Unified MeetingPlace Web Conferencing has the following networking requirements e Two separate IP addresses are required e The IP addresses must be on the same network segment Both must be connected to the same Layer 3 subnet and the same Layer 2 Ethernet broadcast domain e The two IP interfaces cannot share the same hostname or be aliased to each other in DNS Hostnames are only required if the server will be configured for Secure Sockets Layer Cisco Unified MeetingPlace Web Conferencing supports assigning the two required IP addresses by using the following Network Interface Card NIC configurations I OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Chapter 2 Installing Web Conferencing HZ installation Tasks Web Conferencing One NIC enabled and configured with two IP addresses Only utilizes one of the two NICs on the second NIC is disabled system e The NIC is a single point of failure e This configuration is available for both HP and IBM MCS server models e To configure this option perform the To Configure a Single NIC with Both IP Addresses on the Cisco MCS Server procedure on page 2 7 Both NICs enabled one IP address per NIC e Each NIC on the system is used although one NIC may be more heavily used than the other e Each NIC is a single point of failure If either NI
82. o Unified MeetingPlace at http www cisco com en us products sw ps5664 ps5669 prod_installation_guides_list html New installations of Cisco Unified MeetingPlace Web Conferencing Release 6 0 require a Cisco MCS In the Segmented Meeting Access 2 Servers SMA 2S configuration Cisco Unified MeetingPlace Web Conferencing is deployed on two separate web servers or two separate clusters of web servers One is on the internal network behind the firewall the other is on another network segment such as a DMZ The internal server or cluster is accessible only from behind the firewall while the external server or cluster is accessible from inside or outside the firewall While internal users have access to the full access Web Conferencing user interface external users have access to an attend only web page that allows attendance only to external meetings The SMA 2S configuration is the preferred and most secure deployment model if you want to provide external access to Cisco Unified MeetingPlace web conferences We highly recommend that you configure external web servers to use Secure Sockets Layer SSL This provides optimum security and resolves proxy server issues that can prevent users from joining a web conference For more information refer to the Configuring External Access to Cisco Unified MeetingPlace Web Conferencing chapter of the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing at http www cisco com en US pr
83. oducts sw ps5664 ps5669 products_installation_and_configuration_gui des_list html Note If you configure SSL on an external web server and users will access the server through a firewall make sure that TCP port 443 is open inbound on your firewall for both of the hostnames or IP addresses on the server _ Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter3 _ Installing Web Conferencing for a Segmented Meeting Access Configuration About Segmented Meeting Access W Figure 3 1 Segmented Meeting Access 2 Server Configuration 7 om E S To 1 Internal Cisco Unified MeetingPlace web 2 External Cisco Unified MeetingPlace web server server This web server sits inside the private This web server sits in a network segment corporate network such as a DMZ 3 Internal user 4 External user e Internal users enter internal meetings e External users can enter external through the internal web server meetings only e Internal users enter external meetings e Users enter these meetings through the through the external web server external web server About the SMA 2S Configuration with SSL and Segmented DNS If your Cisco Unified MeetingPlace Web Conferencing system has SSL configured on the external web server and a segmented DNS the segmented DNS name cannot be the same as the SSL certificate name on the external or internal machi
84. on requires a change in the Cisco Unified MeetingPlace Web Conferencing product source code your SSO integration becomes an SSO customization and we do not support customizations by either customers or any other parties CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain a Service Request to implement SSO This service is offered as a convenience and does not change the scope of the SSO integration this service is an integration and configuration of the Cisco Unified MeetingPlace Web Conferencing product not a customization of the product code Customers must first implement SSO software integrations on test or lab servers and verify that the integrated systems work including Cisco Unified MeetingPlace Web Conferencing features and operations Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web Conferencing SSO systems including communicating with SSO software vendors for the following reasons To obtain necessary fixes and support To troubleshoot functional problems and technical problems including crashes triggered by the SSO package SSO software often includes a web server extension called the IIS ISAPI extension or filter Cisco Unified MeetingPlace Web Conferencing installs and uses four HS extensions Any incompatibility between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing extensions can make HS non functional
85. onferencing side If the problem is on the SSO side information will be provided to customers so they can further troubleshoot with their SSO vendors If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing problem that does not seem to be connected to the SSO integration Cisco TAC will proceed per the normal support process If TAC discovers that the SSO integration plays a role in the problem information will be provided to customers so they can further troubleshoot with their SSO vendors Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing New Feature and Enhancement Information W e If Cisco TAC believes the problem is triggered by an SSO package Cisco TAC can require customers to disable the SSO package to troubleshoot further e Microsoft Debug Diagnostic tool also called DebugDiag may be required for troubleshooting HS crashes and memory leaks to determine if these problems are produced by the SSO package New Feature and Enhancement Information For information on new and changed functionality in Cisco Unified MeetingPlace Web Conferencing refer to Release Notes for Cisco Unified MeetingPlace Web Conferencing at http www cisco com en US products sw ps5664 ps5669 prod_release_notes_list html Installation and Upgrade Guide for Cisco Unified MeetingPlace We
86. or unstable Any crash of the SSO IIS extension can cause IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage resulting in a full system reboot ending of in progress meetings and disconnecting of web conferencing users Any memory leak in the SSO package or module can make IIS or the whole server unstable as well Although SSO software integration is productized for the Cisco Unified MeetingPlace Web Conferencing system any changes in overall configuration including Cisco Unified MeetingPlace Web Conferencing upgrades and SSO package upgrades can potentially break integrated Cisco Unified MeetingPlace Web Conferencing SSO systems Terms of Support for Single Sign On Software Integration Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers have third party SSO packages installed and configured with Cisco Unified MeetingPlace Web Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing Cisco Unified MeetingPlace for Microsoft Outlook or Cisco Unified MeetingPlace for Lotus Notes Customers must be able to provide SSO integration details upon request Inability to provide details can result in Cisco TAC not being able to proceed with service requests If a service request is about troubleshooting the SSO integration Cisco TAC can review the logs and identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web C
87. ork segment such as a DMZ See the Gathering Web Conferencing Installation Values section on page 2 3 Installation Tasks Web Conferencing in an SMA 2S Configuration 1 Install the operating system on the internal web server See the Installing the Operating System on the Cisco MCS Server section on page 2 5 2 Configure network settings on the internal web server See the Configuring Network Settings on the Cisco MCS Server section on page 2 5 3 Install the Web Conferencing software on the internal web server For Server Location choose Internal Full Access See the Installing Web Conferencing section on page 2 9 4 Install the operating system on the external web server See the Installing the Operating System on the Cisco MCS Server section on page 2 5 5 Configure network settings on the external web server See the Configuring Network Settings on the Cisco MCS Server section on page 2 5 6 Copy the GUIDS from the internal web server to the external server and run the file on the external server to install registry entries See the Copying GUIDS from the Internal Web Server to the External Web Server section on page 3 5 7 Install the Web Conferencing software on the external web server For Server Location choose External Limited Access See the Installing Web Conferencing section on page 2 9 Copying GUIDS from the Internal Web Server to the External Web Server Step 1
88. page 2 13 Testing the Web Server Home Page Connection Confirm that the web server can resolve itself using the hostname configured on the Web Server administrative page This is the hostname that you configured in Step 5 of the preceding section Defining the Web Conferencing Server Hostname Information and is also the hostname that end users use to connect to this web server To Test the Web Server Home Page Connection Step 1 From the web server use a web browser to connect to http hostname domain com the Fully Qualified Domain Name or FQDN of the web server or If the web server is not in a Domain Name Server DNS use a web browser to connect to an IP address from the web server Step2 If the Cisco Unified MeetingPlace Web Conferencing home page appears the connection is successful If an error message appears see the Server Connection Problems section on page 5 3 Testing the Meeting Console Connection To Test the Meeting Console Connection Step 1 From an end user system open a web browser and enter the Cisco Unified MeetingPlace Web Conferencing URL in the address field and click Enter Step2 Sign in by using your System Manager level user ID and password Step3 From the Welcome page click Schedule Meeting Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 SEE Chapter 2 Installing Web Conferencing W Postinstallation Tasks Web Confe
89. ppears From the Admin page click Web Server From the View section of the page click the name of the web server that you want to configure Information about this web server populates the Edit section of the page For Hostname Home Page enter the fully qualified domain name FQDN of the primary network interface on the web server for example hostname domain com Note the following considerations e To use SSL you must enter the FQDN Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter2 _ Installing Web Conferencing Postinstallation Tasks Web Conferencing W e This hostname must be resolvable by its intended users For details see the Testing the Web Server Home Page Connection section on page 2 13 Step6 For Hostname Web Conferencing enter the FQDN of the secondary network interface on the web server for example hosthamewc domain com Note the following considerations e To use SSL you must enter the FQDN e This hostname must be resolvable by its intended users For details see the Testing the Meeting Console Connection section on page 2 13 Step7 Click Submit Testing the Web Conferencing Installation After you install Cisco Unified MeetingPlace Web Conferencing test the installation by completing the following tasks 1 Testing the Web Server Home Page Connection page 2 13 2 Testing the Meeting Console Connection
90. r For more information on SMA configurations see the Installing Web Conferencing for a Segmented Meeting Access Configuration chapter Web server location Notes Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EN Chapter 2 Installing Web Conferencing W Preinstallation Tasks Web Conferencing Table 2 1 Installation Values for Cisco Unified MeetingPlace Web Conferencing continued Parameter Description and Value Hostname or static IP address of After installing the operating system on the web server you will enable two IP interfaces web server for the server on the same subnet During installation of the Web Conferencing software you will enter the information for the primary IP interface List either the primary IP address of the web server or the hostname associated with this IP address Web server primary hostname Web server primary IP address Notes Location of SQL Server 2000 If you are installing SQL Server 2000 on the web server enter Local Server database If you are pointing the web server to a version of SQL Server previously installed on a separate machine enter Existing Remote Server If you are connecting to a remote SQL Server also enter its hostname or IP address SQL Server location Optional Remote SQL Server hostname Optional Remote SQL Server IP address Notes Your SQL Server 2000 user name If you ar
91. rative Tools gt Services Step2 Stop the Microsoft SQL Server service Step3 From the Start menu choose Settings gt Control Panel gt Add Remove Programs then choose Microsoft SQL Server Step4 Click Remove Step5 Reboot the server Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x a OL 13418 01 A account least privileged SQL creating 2 14 Audio Server hostname 2 3 installation requirement 2 2 B behavior failover 4 6 load balancing 4 5 load balancing in video enabled systems 4 7 Cc checking Cisco MCS operating system version 5 2 Cisco MCS operating system installing 2 5 operating system version checking 5 2 product key 2 5 Cisco MeetingPlace Agent service about 1 4 Cisco Unified MeetingPlace about 1 1 clusters external about 4 2 common administration account load balancing 4 8 common storage location load balancing 4 8 preparing load balancing 4 8 internal about 4 2 common administration account load balancing 4 8 INDEX common storage location load balancing 4 8 preparing load balancing 4 8 common administration account external cluster load balancing 4 8 internal cluster 4 8 common storage location external cluster load balancing 4 8 internal cluster load balancing 4 8 components installed with Web Conferencing 2 9 configuring redirection of external meetings load balancing 4 14 connections HTTP problems
92. register register do Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Preface Documentation Feedback W Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you will find information about how to do the following e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally
93. rencing Step 4 Step 5 Step 6 From the New Meeting scheduling page fill in your meeting details then click Schedule Return to the Welcome page and enter the meeting ID of the meeting you just scheduled then click Attend Meeting Confirm that the meeting console loads properly Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web Conferencing For instructions on installing the Cisco Security Agent refer to the applicable Release Notes for Cisco Security Agent for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_release_notes_list html Creating and Using a Least Privileged SOL Account for Web Conferencing By default the Cisco Unified MeetingPlace Web Conferencing installer suggests using the SQL built in sa administrator account as the SQL Server user name Often a strong password for the sa account is sufficiently secure to protect your system from unauthorized access However if you do not want to continue to use a SQL account that has full administration rights after the installation is complete you can create a SQL account with minimal privileges that is dedicated to Web Conferencing use and configure the Web Conferencing server to use this account To create and use a least privileged SQL account do the following tasks in the order presented 1 Creating a Least Privileged SQL Account for Web Conferencing page 2 14 2 Updating SQL Account Access from the Meeting
94. s including Gateway SIM right click the service and choose Stop d If the IIS Admin Service is still running right click the service and choose Stop e Close the Services control panel Step2 Open the MeetingPlace Gateway Configurations utility a From your system tray right click the Cisco Unified MeetingPlace icon b Choose Properties Step3 Click the Web Conferencing tab Step 4 For Server enter the hostname or IP address of the SQL Server you want to update For a local server enter local Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 SE Chapter 2 Installing Web Conferencing W Postinstallation Tasks Web Conferencing Step5 For Username and Password enter the login account username and password you applied to the SQL Server in the To Create a Least Privileged SQL Account for Web Conferencing procedure on page 2 14 Step6 Click OK Step7 Restart the Cisco Unified MeetingPlace Web Conferencing Service a From the Windows Start menu choose Settings gt Control Panel gt Administrative Tools gt Services b Right click Cisco Unified MeetingPlace Web Conferencing and choose Start c If you stopped any other gateway services restart them by right clicking the applicable service and choosing Start d Close the Services control panel Configuring SSL For instructions on configuring SSL refer to the Configuring External Access to Cisco Unifie
95. sco MCS Operating System Version Meets the Requirement From the Windows Start menu click Cisco OS Version The MCS Version Utility opens Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x OL 13418 01 Chapter 5 Troubleshooting the Web Conferencing Installation Step 2 Step 3 Server Connection Problems W In the OS Image field verify the operating system version Click OK to close the MCS Version Utility Obtaining Additional Assistance If there is a problem with a Windows service or the web server loses its connection go to the drive Program Files Cisco Systems MPWeb datasve directory and run Dcdiags bat as soon as possible to generate a server log All diagnostic information is stored in the Cisco Systems MPWeb Diagnostics directory Zip these files and send them to your Cisco support representative for additional assistance Server Connection Problems Step 1 Step 2 Step 3 The web server must be able to connect to itself by using the hostname you configured on the Web Server administrative page This is also the hostname used by end users to connect to this web server Connection problems are most likely caused by firewall related configurations The following procedure uses hostname domain com as an example Replace hostname domain com with your web server s actual FQDN To Resolve HTTP Connection Problems From the web server use a web browser to conn
96. so that external users can participate in web conferences The web server also supports tunneling over HTTPS by using Secure Sockets Layer SSL Figure 1 1 How Users Communicate with Cisco Unified MeetingPlace Web Conferencing Using the home page and meeting console Dj O Pa T EE ee a S TCP port 80 Using the home page ar ste m Web yt 7 TCP port 1627 conferencing Using the server meeting console 191838 1 For external participants the meeting console tunnels communication by using HTTP through TCP port 80 2 Cisco Unified MeetingPlace Web Conferencing home page traffic signing on scheduling meetings changing profile settings etc for both internal and external participants uses port 80 3 For internal participants using the meeting console connection is made directly to the web server over TCP port 1627 How Web Conferencing Fulfills Requests Figure 1 2 shows how Cisco Unified MeetingPlace Web Conferencing components work together to fulfill user requests Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EN Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing HI About Cisco Unified MeetingPlace Web Conferencing Figure 1 2 Cisco Unified MeetingPlace Web Conferencing Components j Internet browser l Flash Video Multipoint Service Con
97. tain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x 2007 Cisco Systems Inc All rights reserved Preface vii Purpose _ ii vii Audience _ ii vii Naming Conventions _ ii viii Documentation Conventions _ ii ix Cisco Unified MeetingPlace Documentation ii x Obtaining Documentation ii x Cisco com ii x Product Documentation DVD _ ii x Ordering Documentation ii x Documentation Feedback _ ii xi Cisco Product Security Overview _ ii xi Reporting Security Problems in Cisco Products ii xi Product Alerts and Field Notices _ ii xii Obtaining Technical Assistance _ ii xii Cisco Support Website ii xii Submitting a Service Request _ ii xiii Definitions of Service Request Severity _ ii xiii Obtaining Additional Publications and Information _ ii xiv CHAPTER 1 Introducing Cisco Unified MeetingPlace Web Conferencing 1 1 About Cisco Unified MeetingPlace
98. that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Preface HZ Obtaining Additional Publications and Information Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e
99. that you enter italicized text sed for arguments for which you supply values square brackets sed for elements that are optional text in Courier font Used for information that appears on the screen A caret Used to indicate use of the Control key For example D means press the Control and D keys simultaneously lt gt angle brackets Used for nonprinting characters such as passwords Cisco Unified MeetingPlace documentation also uses the following conventions Note A Means reader take note Notes contain helpful suggestions or references to material not covered in the document Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data OL 13418 01 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x Preface HZ Cisco Unified MeetingPlace Documentation Cisco Unified MeetingPlace Documentation For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco com see the Documentation Guide for Cisco Unified MeetingPlace The document is shipped with Cisco Unified MeetingPlace and is available at http www cisco com en US products sw ps5664 ps5669 products_documentation_roadmaps_list htm l Obtaining Documentation Cisco documentation and additional literature are available on Cisco co
100. tingPlace Cisco Unified MeetingPlace provides a rich media conferencing solution that includes the following e Voice web and video conferencing capabilities e Centralized access e Real time collaboration e Integrated network security that uses the existing telephony or IP based infrastructure of your organization For more information about Cisco Unified MeetingPlace refer to the Installation Planning Guide for Cisco Unified MeetingPlace About Cisco Unified MeetingPlace Web Conferencing Cisco Unified MeetingPlace Web Conferencing provides real time collaboration functionality to an organization s intranet and extranet and integrates Cisco Unified MeetingPlace with a web server thus providing users with a browser based interface Cisco Unified MeetingPlace Web Conferencing enables Windows Mac Linux and UNIX users to schedule and attend conferences access meeting materials and collaborate on documents from common web browsers such as Microsoft Internet Explorer Mozilla Firefox and Apple Safari For more information about Cisco Unified MeetingPlace Web Conferencing refer to theConfiguration Guide for Cisco Unified MeetingPlace Web Conferencing Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 ai Chapter1 Introducing Cisco Unified MeetingPlace Web Conferencing HI About Cisco Unified MeetingPlace Web Conferencing This section provides information about th
101. trol optional Unit HTTP meeting console Agent Web Service Gateway SIM Conferencing Home Page fy Cisco Unified MeetingPlace SD so Audio Server ed Server System Audio Replication Gateway SIM Service Service 191839 1 Users submit requests to schedule meetings change their profile and join meetings 2 ISAPI processes user requests for the Cisco MeetingPlace Agent Service and generates HTML pages to display to users for meeting scheduling meeting details and account update pages 3 When users join a meeting their meeting consoles connect to the Flash Media Server on the Cisco Unified MeetingPlace Web Conferencing server 4 The Agent Service manages all user requests from ISAPI and accomplishes the following Passes the scheduling requests and profile updates to the Cisco Unified MeetingPlace Audio Server system Coordinates between the meeting room components Connect Gateway Connect Application Service Flash Media Administration Server and Flash Media Server and the rest of the Cisco Unified MeetingPlace system Acts as a communication channel between the Audio Server system and the Video Service For information about the Video Service refer to the Administration Guide for Cisco Unified MeetingPlace Video Integration Retrieves and stores information in the MPWEB database Installation and Upgrade Guide for Cisco Un
102. u determined in Step 2 of the To Prepare the Internal Cluster procedure on page 4 8 Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6 x oL 13418 01 EN Chapter 4 Installing Web Conferencing in a Load Balancing Configuration HZ installation Tasks Web Conferencing in a Load Balancing Configuration f For Content Cache Size enter a value between 0 and 100 for the percentage of total disk space to use to cache content on the local server g In the appropriate fields enter a domain username and password for a Windows account that will be used to access the shared storage location If the account is a local account enter the machine name in the Domain field wy Note All Cisco Unified MeetingPlace Web Conferencing services will be configured to Log On As the account you choose in this sub step h Re enter the password in the Confirm Password field i Click Save Changes j To put the changes into effect click Reboot Server then click OK to confirm the reboot The server shuts down and restarts Step3 Continue with the next task as applicable e If you have additional internal web servers see the Installing Additional Internal Web Servers section on page 4 10 e Ifyou do not have additional internal web servers see the Copying GUIDS from the Internal to the External Web Server section on page 4 11 Installing Additional Internal Web Servers Be
103. utside your organization for the following reasons e Because the web server provides a central point of connection you need to provide inbound network access only to one server rather than to all desktops in your organization e You can install Web Conferencing on an external web server with attend only capability and deploy it in a publicly accessible network such as in a demilitarized zone DMZ e Web Conferencing supports Secure Sockets Layer SSL which allows the web server to send and receive encrypted data over your network Locking down Microsoft web servers by using the Microsoft Lockdown Utility is an increasingly popular way to close potential security holes The Cisco MCS operating system used with Cisco Unified MeetingPlace Web Conferencing is already locked down If you are using a legacy non Cisco MCS server see the release note or readme file for the latest Cisco MCS OS to identify supported security settings Overview of the Cisco MeetingPlace Agent Service The Cisco MeetingPlace Agent service maintains a constant connection between the web server and the Cisco Unified MeetingPlace Audio Server system If you have the Cisco Unified MeetingPlace Video Integration installed the Agent service also acts as a communicator between the Audio Server system and the Video service The Agent service processes all user invoked transactions including the following e Scheduling and attending meetings e Managing profile informat
104. y the GUIDS reg file from the first external web server to the next external web server a Copy the drive Program Files Cisco Systems MPWeb GUIDS reg file from the first server b Place the GUIDS reg file in the next web server s drive Temp directory c On the next web server double click the GUIDS reg file to install it d When prompted to add the information from the GUIDS reg file to the registry click OK D Note The GUIDS entries for site and system must match between internal and external web servers Make sure that you run the GUIDS reg file on each external web server before installing Cisco Unified MeetingPlace Web Conferencing Install Cisco Unified MeetingPlace Web Conferencing on the next external web server e For Server Location choose External Limited Access e For Database Location choose Existing remote server and specify the SQL Server used in the Installing the First External Web Server section on page 4 12 e When you reach the final installer window choose to reboot your computer later then click Finish Configure the shared storage for this web server by performing the following sub steps a On the Web Conferencing server open a web browser and browse to http localhost 8002 When you access this URL on the server you are automatically signed in to Cisco Unified MeetingPlace Web Conferencing as a technician b Click Admin then Shared Storage c In the appropriate fields enter a dom

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