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Cisco Systems 4/8xFE Installation & Configuration Guide

1. Step 1 Take the appropriate fiber optic cable and plug it into the appropriate RJ 45 FE port on the front panel of the SCE 2000 Make sure to push on the connector until you hear a click which indicates that the connector is fully inserted and secured in the receptacle Always make sure that you insert the connector completely into the socket Figure 6 5 Cabling the FE Interface 2 3 n Step 2 Verify that the link LED is green 1 If the link LED does not light try removing the network cable plug and reinserting it firmly into the module socket Testing Connectivity Examining Link LEDs and Counters If the SCE 2000 platform has been powered up test now to verify that connectivity has been established on all links If the SCE 2000 platform is not powered up perform this step after starting the SCE 2000 platform Examining the Link LEDs The Link LED must be green in order to verify that an active connection exists The Active LED if flashing green indicates that traffic is being received and or transmitted by the SCE 2000 In receive only topologies the Active LED indicates that packets are being received In this mode there is no transmission of packets Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter6 Cabling the Line Ports and Completing the Installation E Connecting the line ports to the network Viewing the Counters to see that the Network Tr
2. Enter IP access class 0 10 Enter Telnet access class 0 22 Step 8 Configuring SNMP Step 1 Step 2 Step 3 Step 4 Managing the SCE 2000 is possible also via a Network Management System NMS that supports SNMP By default SNMP is disabled on the SCE 2000 To enable SNMP management you must configure the following basic SNMP parameters SNMP traps status and managers e Community strings where an SNMP community string is a text string that acts like a password to permit access to the SNMP agent on the SCE 2000 To configure SNMP parameters complete the following steps Enter the SNMP configuration menu Would you like to enter the SNMP configuration menu no y Type y and press Enter The SNMP configuration dialog begins Enable SNMP management Type y and press Enter Enable SNMP management no y If you choose to disable SNMP management skip the rest of this section and go to Step 9 Configuring the Topology Dependent Parameters on page 5 19 The rest of the dialog is not presented as it is irrelevant when SNMP management is disabled Type the SNMP GET community name and press Enter The SNMP agent that resides inside the SCE 2000 will respond only to GET requests that use this community string Enter SNMP GET community name Note that there is no default for this parameter Assign an access list to restrict the SNMP management stations that may use this GET community
3. Auto negotiation is disabled Check auto negotiation configuration at the SCE 2000 but enabled in the SCE 2000 and in peer at peer Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Index A Airflow 4 3 Attaching a Chassis Ground Connection 4 10 Attaching the Brackets to the SCE 2000 e 4 7 Attaching the Crossrail Supports to the Rack 4 8 Audience vi B Back Panel 2 4 Basic SCE 2000 Platform Operations 7 1 Bypass Mechanism 3 3 C Cabling Diagrams 6 2 Cabling the FE Line Port 6 6 Cabling the Line Ports and Completing the Installation 6 1 Cabling the Management Port 5 26 Check the LEDs e 8 7 Checking Conditions Prior to System Startup 7 1 Checking the Shipping Container Contents 2 5 Cisco Service Control Capabilities 1 2 Cisco com x Clearing the User Log 8 5 CLI Commands for Cascaded Systems 6 10 CLI Commands for Troubleshooting 8 2 Configuring the Connection Mode 6 10 Connecting the FE Line Interface Ports 6 6 Connecting the line ports to the network 6 1 Connecting the Local Console 5 1 Connecting the Management Interface 5 25 Connecting the Management Interfaces and Performing Initial System Configuration 5 1 Connection Mode Parameter 3 9 Contacting TAC by Telephone xi Contacting TAC by Using the Cisco TAC Website xi Conventions viii Copying the User Log 8 5 D D
4. In case the two links are load shared asymmetrical routing might occur and some of the flows may be split i e the upstream packets of the flow go on one link and the downstream packets go on the other link When installed in this topology the SCE 2000 completely overcomes this phenomenon and provides its normal functionality as if asymmetrical routing were not occurring in the two links Figure 3 3 Single SCE Platform Dual Link Inline Topology Subscriber Fotir a Router Link 2 on i Subscriber Router Router oon This topology supports both monitoring and control functionality and is referred to as inline connection mode Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 3 Topology Physical Topologies i Dual Link Receive Only Topology In this topology one SCE 2000 is connected in receive only mode to two full duplex FE links using external switchs If the two links are load shared asymmetrical routing might occur and some of the flows may be split i e the upstream packets of the flow go on one link and the downstream packets go on the other link When installed in this topology the SCE 2000 completely overcomes this phenomenon and provides its normal monitoring functionality as if asymmetrical routing were not occurring in the two links This installation supports monitoring functionality only and is configured as receive only connection mode Figu
5. When you save a new configuration the system automatically backs up the old configuration in the directory tffs0 system prevcontf Up to nine versions of the startup configuration file are saved namely config tx1 config tx9 where config tx1 is the most recently saved file You can view the old startup configuration files using the CLI command more Restoring a previous startup configuration means renaming the file so it overwrites the startup configuration config txt file To restore a previous startup configuration complete the following steps Step 1 At the SCE 2000 prompt type more tffs0 system prevconf config txt to view the configuration file The system displays the configuration information stored in the file Step 2 Read the configuration information to make sure it is the configuration you want to restore Cisco SCE 2000 4 8xF E Installation and Configuration Guide OL 7826 05 l Chapter 7 Basic SCE 2000 Platform Operations Performing Complex Configurations E Note that you cannot undo the configuration restore command Step 3 Type copy tffs0 system prevconf config tx1 tffs0 system config txt The system sets the startup configuration to the configuration from config tx1 EXAMPLE The following example displays a saved configuration file and then restores the file to overwrite the current configuration SCE 2000 more tffs0 system prevconf config tx1 This is a general configuration file runni
6. e Documentatio If ordered SCE 2000 hardware and software documentation set n and the Cisco Documentation CD ROM package Optional Four rubber feet for tabletop installation Equipment Titles and quantities of documents will vary You must order the type and quantity of documentation sets when you order the hardware x Note We no longer ship the entire SCE 2000 documentation set automatically with each system You must specifically order the documentation as part of the sales order If you ordered documentation and did not receive it we will ship the documents to you within 24 hours To order documents contact a customer service representative Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 2 Introduction to the SCE Platform SCE 2000 Installation Checklist SCE 2000 Installation Checklist To assist you with your installation and to provide a historical record of what was done by whom photocopy the following SCE 2000 Installation Checklist Indicate when each procedure or verification is completed When the checklist is completed place it in your site log along with the other records for your new SCE 2000 platform Table 2 5 SCE 2000 installation Checklist Task Date SCE 2000 received SCE 2000 and all accessories unpacked Safety recommendations and guidelines reviewed Topology verified number of SCE 2000 platforms number of links and whether inline or receiv
7. no y Enter up to 20 SNMP SET communities as described in step 6 and step 7 When all entries have been added press Enter Would you like to add another SNMP SET community no Step 9 Enter the SNMP trap managers menu Would you like to configure SNMP trap managers no y Type y and press Enter The SNMP trap managers dialog begins If you choose not to configure SNMP trap managers the dialog skips to the authentication failure trap status See step 14 Step 10 Type the trap manager IP address and press Enter Enter SNMP trap manager IP address Note that there is no default for this parameter Step 11 Type the trap manager community string and press Enter Note that there is no default for this parameter Enter SNMP trap manager community string Step 12 Type the number of the trap manager SNMP version 1 or 2c and press Enter Note that there is no default for this parameter Enter trap manager SNMP version Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration Step 13 The maximum number of trap managers is 20 To add more entries type y and press Enter Would you like to add another SNMP trap manager no y Enter up to 20 trap managers as described in step 10 through step 12 When all entries have been added press Enter Would you like t
8. F to 104 F 5 C to 40 C Short term temperatures 23 F to 131 F 5 C to 55 C Relative humidity 5 to 95 non condensing Heat dissipation 683 BTU hour Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance in Installing the SCE 2000 Platform Short term is defined as not more than 96 consecutive hours not more than 15 days in one year 360 hours total in any given year but no more than 15 occurrences in a one year period Table 4 3 SCE 2000 Approvals Specifications Approval Specification EMC e CE Mark e EMISSIONS FCC Part 15 CFR 47 Class A EN 55022 Class A CISPR22 Class A VCCI Class A AS NZS CISPR22 Class A e Immunity EN 50082 1 EN 55024 CISPR24 ESD RFI EFT etc Commercial UL CSA 60950 TEC60950 EN60950 AS NZS 60950 NOM 019 JEC EN60825 1 2 21CFR1040 73 23 ECC Safety For more complete information regarding safety and regulatory compliance refer to the Regulatory Compliance and Safety Information for the Cisco Service Control Engine document A Warning The DC powered SCE 2000 should be installed in a Restricted Access Location only Installing the SCE 2000 Platform The SCE 2000 operates as either a tabletop or a rack mounted unit A rack mounting kit is included with the SCE 2000 when it is shipped from the factory The kit provides the hardware needed see SCE 2000 Component List to mount the SCE 2000
9. The Cisco Service Control solution includes a complete management infrastructure that provides Management and Collection the following management components to manage all aspects of the solution e Network management e Subscriber management e Service Control management These management interfaces are designed to comply with common management standards and to integrate easily with existing OSS infrastructure Figure 1 2 Service Control Management Infrastructure Service Provisioning policy and quota management system Network management Collection g manager f j i J XMURPC Subscriber j manager j rd EN DHCP A CLI and SNMP N j N j A or Radius RORS Ya aA Subscriber into Router are SCE platform Aggregation device OL 7826 05 Cisco SCE 2000 4 8xFE Installation and Configuration Guide l Chapter 1 General Overview Management and Collection E Network Management Cisco provides complete network FCAPS Fault Configuration Accounting Performance Security Management Two interfaces are provided for network management e Command line interface CLI Accessible through the Console port or through a Telnet connection the CLI is used for configuration and security functions e SNMP Provides fault management via SNMP traps and performance monitoring functionality Subscriber Management Where the Cisco Service Control Application for Broadband SCA BB e
10. The SCE 2000 itself receives only and does not transmit e Cascade Indicates a two SCE 2000 topology where the SCE 2000s are connected via the cascade ports The connection mode parameter is determined by the physical deployment of the SCE 2000 as follows Single SCE 2000 inline installation Inline connection mode e Single SCE 2000 external switch installation Receive only connection mode e Two SCE 2000 inline installation Inline cascade connection mode e Two SCE 2000 external switch installation Receive only cascade connection mode Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 3 Topology E Physical Topologies Physically Connected Links Parameter If the system consists of more than one device this parameter defines which link is connected to this SCE 2000 Currently the system supports a maximum of two links which are designated link 0 and link 1 Priority In a cascade topology the user must define the priority of each SCE 2000 e Primary The Primary SCE 2000 is active by default e Secondary The Secondary SCE 2000 is the default standby Note that these defaults apply only when both devices are started together However if the primary SCE 2000 fails and then recovers it will not revert to active status but remains in standby status while the secondary device remains active On Failure Mode Parameter As described in the sect
11. Type a number 1 through 99 or type 0 to permit access to all IP addresses and press Enter Enter Access list number allowing access with this community string use 0 to allow all Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration Step 5 The maximum number of GET communities is 20 To add more entries type y and press Enter Would you like to add another SNMP GET community no y Enter up to 20 SNMP GET communities as described in step 3 and step 4 When all entries have been added press Enter Would you like to add another SNMP GET community no Step 6 Type the SNMP SET community name and press Enter The SNMP agent that resides inside the SCE 2000 will respond only to SET requests that use this community string Enter SNMP SET community name Note that there is no default for this parameter Step 7 Assign an access list to restrict the SNMP management stations that may use this SET community Type a number 1 through 99 or type 0 to permit access to all IP addresses and press Enter Enter Access list number allowing access with this community string use 0 to allow all Step 8 The maximum number of SET communities is 20 To add more entries type y and press Enter Would you like to add another SNMP SET community
12. Warning There is danger of explosion if the lithium battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 5 Connecting the Management Interfaces and Performing Initial System Configuration This chapter explains how to connect the SCE 2000 platform to a local console and perform the initial system configuration via the setup wizard that runs automatically Additionally this chapter contains instructions for cabling the Fast Ethernet Management interface r4 Note When installing a cascaded system it is extremely important to follow the sequence of procedures outlined in the section nstalling a Cascaded System on page 6 9 This chapter contains the following sections e Connecting the Local Console 5 1 e Initial System Configuration 5 3 e Connecting the Management Interface 5 25 Connecting the Local Console Even if you will be managing the SCE 2000 from a remote location you must first connect the unit to a local console and configure the initial settings for the SCE 2000 to support remote management When the initial connection is established the setup utility will run automatically prompting you to perform the initial system configuration Cisco SCE 2000 4 8xFE Installation and Conf
13. When one SCE 2000 supports two links the first pair of ports FE 1 SUB NET is connected to one link while the second pair of ports FE 2 SUB NET is connected to the second link as follows e FE 1 SUB Link 1 Subscriber side e FE 1 NET Link 1 Network side e FE 2 SUB Link 2 Subscriber side e FE 2 NET Link 2 Network side The following diagram illustrates the connections for dual links with a single SCE 2000 deployed for both inline and receive only topologies For inline topologies the SCE 2000 is directly connected to the two FE links using the FE 1 and FE 2 ports as described above For receive only topologies the SCE 2000 is connected to the external switch which should be configured with two port replication configurations one for upstream and one for downstream traffic on the FE link The replicated ports should then be connected to the SCE 2000 using the FE 1 and FE 2 ports as described above Figure 6 3 Cabling Diagram Dual Link One SCE Platform Inline ma Subscribers 1 Subscribers 1 Network 1 Network 1 Dual Link Two SCE 2000s Topology In this topology two SCE 2000s are connected to two full duplex FE links providing full redundancy through cascading the two SCE 2000s The SCE 2000s may be either inline to support both monitoring and traffic control functionality or receive only for traffic monitoring functionality only When two SCE 2000s are used the first pair of ports FE 1 SUB NET in
14. 11 9V and 12 1V If the output voltages are within normal operating ranges the green OK LED is illuminated If the 12 VDC output voltages are above more than 12 1V or below less than 11 9V normal ranges the OK LED is not illuminated The Power A and Power B LEDs on the front panel indicate whether the corresponding power supply unit is functioning normally Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Power Supply Overview E Refer to the following tables for LED status information Table 4 4 IN LED Status for AC input and DC input Power Supply Units LED State Power Supply Unit Condition On green The input voltage is in the required range Off The input voltage is not in the required range Table 4 5 OK LED Status for AC input and DC input Power Supply Units LED State Power Supply Unit Condition On green The output voltage is in the required range between 11 9 and 12 1 VDC Off The output voltage is not within the required range is greater than 12 1 VDC or less than 11 9 VDC Table 4 6 Power LED on front panel Status for AC input and DC input Power Supply Units LED State Power Supply Unit Condition Continuous green Corresponding power supply unit is present and functioning normally Red Corresponding power supply unit present but malfunctioning Unlit Corresponding power supply unit is either not present or has failed 2 No
15. 2 Step 3 When you make changes to the current running configuration and you want those changes to continue to be valid when the system restarts you must save the changes before leaving the management session that is you must save the running configuration to the startup configuration file The SCE platform provides multiple interfaces for the purpose of configuration and management All interfaces supply an API to the same database of the SCE platform and any configuration made through one interface is reflected through all interfaces Furthermore when saving the running configuration to the startup configuration from any management interface all configuration settings are saved regardless of the management interface used to set the configuration To save configuration changes complete the following steps At the SCE 2000 prompt type show running config to view the running configuration The running configuration is displayed Check the displayed configuration to make sure that it is set the way you want If not make the changes you want before saving Type copy running config startup config The system saves all running configuration information to the configuration file which is used when the system reboots The configuration file holds all information that is different from the system default in a file called config txt located in the directory tffsO system EXAMPLE The following example shows the running configurat
16. After installation make sure the site maintains an ambient temperature of 41 F to 104 F 5 C to 40 C with short term temperatures ranging from 23 F to 131 F 5 C to 55 C and keep the area around the SCE 2000 chassis free from dust Planning a proper location for the SCE 2000 and the layout of your equipment rack or wiring closet is essential for successful system operation Equipment placed too close together or inadequately ventilated can cause system over heating In addition chassis panels made inaccessible by poor equipment placement can make system maintenance difficult Airflow Figure 4 2 Airflow Through the SCE Platform Left a ow When you plan the location and layout of your equipment rack or wiring closet you need to consider how air flows though your system The SCE 2000 draws cooling air in through the intake vents on the left side of the chassis moves the air across the internal components and out through the right side and rear panel of the chassis The above figure illustrates the airflow through the SCE 2000 x Note Remember to leave a two inch 5 cm clearance on both sides of the SCE 2000 and five inches 12 7 cm at the rear for adequate airflow for the inlet and exhaust vents Site Requirements The following tables contain the site requirement specifications for the SCE 2000 Table 4 2 SCE 2000 Environmental Requirements Specification Acceptable Range Temperature nominal 41
17. Basic SCE 2000 Platform Operations Rebooting and Shutting Down the SCE Platform Shutting Down the SCE Platform Shutting down the SCE platform is required before turning the power off This helps to ensure that non volatile memory devices in the SCE platform are properly flushed in an orderly manner x Note When the SCE platform restarts it loads the startup configuration so all changes made in the running configuration will be lost You are advised to save the running configuration before performing reload as described in Saving the Configuration Settings on page 7 5 To shut down your SCE platform complete the following steps Step 1 Connect to the serial console port The CON connector on the SCE platform front panel 9600 baud The SCE 2000 prompt appears Step 2 Type reload shutdown A confirmation message appears Step 3 Type Y to confirm the shutdown request and press Enter EXAMPLE The following example shows the commands for system shutdown SCE 2000 reload shutdown You are about to shut down the system The only way to resume system operation after this is to cycle the power off and then back on Continue y IT IS NOW SAFE TO TURN THE POWER OFF a Note Since the SCE platform can recover from the power down state only by being physically turned off or cycling the power this command can only be executed from the serial CLI console This limitation helps pr
18. Check the following conditions before you start your SCE 2000 platform Both power supply units are installed and connected First time startup at installation SCE 2000 platform connected to local console CON port e The console terminal is turned on and properly configured Subsequent startups e Line and Cascade interfaces are properly cabled optional Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 7 Basic SCE 2000 Platform Operations E Starting the SCE 2000 Platform SCE 2000 platform is connected to at least one of the following types of management stations Direct connection to local console CON port e Remote management station via the LAN Mng port You are now ready to start your SCE 2000 platform Proceed to the section Starting the System and Observing Initial Conditions on page 7 2 Starting the System and Observing Initial Conditions Step 1 Step 2 Step 3 Step 4 2 Note Step 5 Step 6 After installing your SCE 2000 platform and connecting cables complete the following steps to start the SCE 2000 platform Make sure the power cables are connected to the SCE 2000 platform Plug the AC power supply cables into the AC power source or make sure the circuit breakers at the DC panels are turned to the on position Turn both power switches on Listen for the fans you should immediately hear them operating During the boot process observe the follow
19. Connection Mode Parameter on page 3 9 Inline single SCE 2000 inline e Receive only single SCE 2000 receive only Inline cascade two SCE 2000s inline e Receive only cascade two SCE 2000s receive only Physically connected links In cascaded configurations this parameter defines the number of the link connected to this SCE 2000 Refer to Physically Connected Links Parameter on page 3 10 It is applicable only in a cascade topology Priority This parameter defines which is the primary SCE 2000 Refer to Priority on page 3 10 It is applicable only in a cascade topology e On failure This parameter determines whether the system cuts the traffic or bypasses it when the SCE 2000 either has failed or is booting It is not applicable to receive only topologies Refer to On Failure Mode Parameter on page 3 10 Any of these parameters may be configured via either the setup command or the connect ion mode command Connection Mode Parameter The connection mode parameter refers directly to the physical topology in which the SCE 2000 is installed The connection mode depends on two factors e Inline Receive only Inline The SCE 2000 resides on the data link between the subscriber side and the network side thus both receiving and transmitting packets Receive only The SCE 2000 does not reside physically on the data link Data is forwarded to the SCE 2000 via an external switch
20. FastEthernet 0 Status LED is counters flashing orange Output counters not incrementing FE link is up FE interface link LED is continuous green and FE interface Tx LED is flashing Peer does not receive traffic from SCE 2000 FE link is up FE interface link LED is continuous green No traffic received FE interface Rx LED is not flashing FE cable is broken Reconnect replace the cable to the FE port If FE counters are incrementing this indicates LED problem Contact customer support CLI commands Auto negotiation may be Check auto negotiation configuration Sh w interfac incorrectly configured in the SCE 2000 and in its peers FastEthernet 0 counters Check output of this command for In good unicast packet and Out unicast packet These counters should be constantly incrementing CLI commands Auto negotiation is disabled Check auto negotiation configuration at the SCE 2000 but enabled in the SCE 2000 and in peer e show interface at peer FastEthernet 0 counters Check output of this command for Out unicast packet This counter should be constantly incrementing show interface FastEthernet 0 No traffic is being Check traffic connection at peer transmitted to the SCE 2000 from its peers Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Problem Solving Using a Subsystems Approach E
21. From the SCE 2000 prompt type show logger device user file log nv counters and press Enter The user file log non volatile log counter information appears followed by the SCE 2000 prompt Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Check the LEDs OL 7826 05 Troubleshooting Tools Generating a File for Technical Support In order for technical support to be most effective the user should provide them with the information contained in the system logs Use the logger get support file command to generate a support file for the use of Cisco technical support staff To generate a log file for technical support From the SCE 2000 prompt type logger get support file filename and press Enter The support information file is created using the specified filename and the SCE 2000 prompt appears This operation may take some time The front panel LEDS are the most immediate problem detection mechanism of the platform Refer to the following sections for information on SCE 2000 platform LEDS e Front Panel LEDs e SCE 2000 Operational Status on page 8 7 SCE 2000 Operational Status The following table lists the operational states of the SCE 2000 The Status LED on the SCE 2000 Front Panel reflects the current SCE 2000 operational status The operational status can be displayed using CLI command show system operation status Table 8 2 SCE 2000 Operatio
22. Platform a single SCE 2000 is deployed on one or two FE links Cascade two cascaded SCE 2000s are deployed on two FE links working as a fully redundant solution e Physically connected link cascade topology only In a cascade topology the user must assign an index to each of the links This index is used to identify the services per link In a single SCE platform deployment the indices of the links cannot be changed by the user and are e link 0 the link connected to ports 1 and 2 e link 1 the link connected to ports 3 and 4 In a cascade deployment the user must define which link is connected to which SCE 2000 The index must be different for each SCE 2000 In this case the user can choose one of the following e Link 0 the link connected to this SCE 2000 is identified as 0 e Link 1 the link connected to this SCE 2000 is identified as 1 Priority cascade topology only In a cascade topology this parameter determines which SCE 2000 is chosen as the active SCE 2000 in the active election procedure This decision is taken only when both SCE 2000s are starting up together If there is one working SCE 2000 and the other is just starting up then the working one will automatically be chosen as active and the other one as standby This parameter can be set to one of the following e Primary e Secondary Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Conn
23. and Parts Required 4 2 Site Requirement Guidelines 4 3 Installing the SCE 2000 Platform 4 4 Installation Precautions 4 5 Installing the SCE 2000 on a Workbench or Tabletop 4 5 Rack Mounting a SCE 2000 Platform 4 6 Attaching a Chassis Ground Connection 4 10 Power Supply Overview 4 11 LEDs 4 12 Power Supply Specifications 4 14 Removing and Replacing a Power Supply Unit 4 14 Powering Down the Power Supply Unit and Disconnecting Input Power 4 15 Removing the Power Supply Unit 4 16 Replacing the Power Supply Unit 4 17 Reconnecting the Power 4 17 Fan Module Overview 4 20 Removing and Replacing the Fan Module 4 20 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Contents Replacing the Battery 4 22 Connecting the Management Interfaces and Performing Initial System Configuration 5 1 Connecting the Local Console 5 1 Setting Up the Local Console 5 2 Initial System Configuration 5 3 Setup Command Parameters 5 3 Step 1 Configuring Initial Settings 5 6 Step 2 Configuring the Hostname 5 7 Step 3 Setting the Passwords 5 7 Step 4 Configuring Time Settings 5 8 Step 5 Configuring the DNS Settings 5 10 Step 6 Configuring the RDR Formatter Destination 5 11 Step 7 Configuring Access Control Lists ACLs 5 12 Step 8 Configuring SNMP 5 16 Step 9 Configuring the Topology Dependent Parameters 5 19 Step 10 Completing and Saving the Configuration 5 23 Connecting the Management Interface 5 25 Cabling the Management
24. both the Rx and Tx counters apply as traffic monitors For receive only topologies using an external switch only the Rx counters apply EXAMPLE The following example shows the counters of the first Fast Ethernet interface SCE 2000 show interface FastEthernet 0 1 counters In total octets 100 In good unicast packets 90 In good multicast packets 0 In good broadcast packets 10 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Installing a Cascaded System E In packets discarded 0 In packets with CRC Alignment error 0 In undersized packets 0 In oversized packets 0 Out total octets 93 2 32 1022342538 Out unicast packets 858086051 Out non unicast packets 0 Out packets discarded 0 You are now ready to continue to the next stage loading and activating an Service Control application Installing a Cascaded System A Warning Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 OL 7826 05 This section outlines the installation procedures for a redundant solution with two cascaded SCE 2000s Refer to the Cisco Service Control Engine SCE CLI Command Reference for details of the CLI commands When working with two SCE 2000s with split flow and redundancy it is extremely important to follow this installation procedure To install a cascaded system complete the following ste
25. built network hardware device the Service Control Engine SCE The core capabilities of the SCE platform which support a wide range of applications for delivering Service Control solutions include e Subscriber and application awareness Application level drilling into IP traffic for real time understanding and controlling of usage and content at the granularity of a specific subscriber e Subscriber awareness The ability to map between IP flows and a specific subscriber in order to maintain the state of each subscriber transmitting traffic through the SCE platform and to enforce the appropriate policy on this subscriber s traffic Subscriber awareness is achieved either through dedicated integrations with subscriber management repositories such as a DHCP or a Radius server or via sniffing of Radius or DHCP traffic Application awareness The ability to understand and analyze traffic up to the application protocol layer Layer 7 For application protocols implemented using bundled flows such as FTP which is implemented using Control and Data flows the SCE platform understands the bundling connection between the flows and treats them accordingly e Application layer stateful real time traffic control The ability to perform advanced control functions including granular BW metering and shaping quota management and redirection using application layer stateful real time traffic transaction processing This requires highly
26. each SCE 2000 is connected to the links while the second pair of ports FE 2 SUB NET become the cascade ports used for communicating between the two SCE 2000s as follows SCE 2000 1 e FE 1 SUB Link 1 Subscribers side e FE 1 NET Link 1 Network side e FE 2 SUB Cascade connect to FE 2 NET in SCE 2000 2 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Connecting the line ports to the network E e FE 2 NET Cascade connect to FE 2 SUB in SCE 2000 2 SCE 2000 2 e FE 1 SUB Link 2 Subscribers side e FE 1 NET Link 2 Network side e FE 2 SUB Cascade connect to FE 2 NET in SCE 2000 1 e FE 2 NET Cascade connect to FE 2 SUB in SCE 2000 1 R Note Cascade ports must be connected directly in Layer 1 dark fibers Inline topologies can both Receive and Transmit to the SCE 2000 Cascade ports always require both Receive and Transmit to be connected The following diagram illustrates the connections for a dual link two SCE 2000 inline topology For inline topologies the SCE 2000 is directly connected to the two FE links using the FE 1 ports on the two SCE 2000s while the FE 2 ports on both units are used as the cascade ports as described above For receive only topologies the SCE 2000 is connected to the external switch which should be configured with four port replication configurations one for upstream and one for
27. flow but cannot control it Either an inline installation or an external switch installation may be used for monitoring only In the latter case connection mode must be receive only Number of links The SCE 2000 can be deployed in a single FE link or in two FE links The two link topology may implement load sharing and the SCE 2000 in this case is able to process both directions of a bi directional flow even if they split to both links Redundancy When a high degree of reliability is desired a second SCE 2000 Platform should be installed to provide backup operation capabilities The combination of two SCE 2000s guarantees uninterrupted functioning in case of a failure of one of the platforms The two SCE 2000s are cascaded so that although all processing is performed only in the active SCE 2000 the standby SCE 2000 is constantly updated with all the necessary information so that it can instantly take over processing the traffic on the data links should the active SCE 2000 fail If only preservation of the network links is required and uninterrupted functionality of the SCE 2000 is not required a single SCE 2000 is sufficient Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 3 Topology Link Continuity OL 7826 05 Topology Considerations E The bypass mechanism of the SCE 2000 allows traffic to continue to flow if desired even if the device itself is not functioning Note
28. free bytes on device lt devic name gt but Y bytes are needed for the extraction where X and Y are stated in bytes Troubleshooting the Management Subsystem Check the following to help isolate a problem in the management subsystem Problems in the management subsystem could be any of the following e Management link is down Mng LINK LED not lit also Status is WARNING e Management link is up Mng LINK LED lit but does not answer ping e Telnet connection cannot be established due to link problems Mng LINK LED not lit e Management link is up Mng LINK LED lit but Telnet connection cannot be established e Telnet connection established but terminates automatically 2 Note When the management link is down and or a Telnet connection cannot be established you must open a CLI session on a local terminal connected to the CON port This enables you to solve the problem and then reconnect through the management port Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting E Problem Solving Using a Subsystems Approach Table 8 6 Troubleshooting the Management Subsystem Symptom Diagnostic Action Possible Cause Possible Solution Management link e CLI command RJ 45 connector is not Reconnect the cable to the Mng port connected to the platform or and to network to the network down show interface e Mng LINK LED Mng not lit e ping to management e Stat
29. that services the DC circuit switch the circuit breaker to the OFF position and tape the switch handle of the circuit breaker in the OFF position Note that the power to the relevant power supply unit should be off not necessarily all power to the SCE 2000 platform One DC input power supply can be running when the other power supply is being removed or replaced Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Removing and Replacing a Power Supply Unit E A Warning Wiring should be done by a professional in accordance with state and local electrical codes To reconnect the DC input power to the SCE 2000 platform complete the following steps Step 1 Ensure that the DC power line input leads are disconnected from the power source Step 2 Using the number 2 Phillips screwdriver remove the protective plate from the terminal block Step 3 Insert one receptacle screw into the hex or loop connector on one power line input insert the screw with the connector into the corresponding lead receptacle and tighten the receptacle screw using the number 2 Phillips Repeat for the remaining power line input lead Figure 4 15 Connecting the DC Power r4 Note The color coding of the DC input power supply leads depends on the color coding of the DC power source at your site Make certain the lead color coding you choose for the DC input power supply matches
30. the all links option is required not just recommended e The default link mode is forwarding When other link modes are selected active service control is not available and any service control configuration will not be applicable To set the link mode use the following command From the SCE 2000 config if prompt type link mode lt link gt all links forwarding bypass sniffing cutoff and press Enter Monitoring the System Use the following commands to view the current connection mode and link mode parameters To view the current connection mode use the following command From the SCE 2000 prompt type show interface linecard 0 connection mode and press Enter Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Loading and Activating a Service Control Application E To view the current link mode use the following command From the SCE 2000 prompt type show interface linecard 0 link mode and press Enter To view the current link mappings use the following command From the SCE 2000 prompt type show interface linecard 0 physically connected links and press Enter Loading and Activating a Service Control Application The SCE 2000 platform provides the basic functionalities of Service Control analysis and enforcement A Service Control solution requires that a Service Control application be loaded into the platfor
31. the rack posts Attaching a Chassis Ground Connection A Warning Step 1 Step 2 Step 3 Before you connect the power or turn on the power to the SCE 2000 platform it is required that you provide an adequate chassis ground protective earth connection for the SCE 2000 chassis A grounding kit is provided with each SCE 2000 Use the grounding kit to properly ground the SCE 2000 chassis see SCE 2000 Component List for details When installing the unit the chassis ground connection must always be made first and disconnected last To connect the grounding cable to the chassis grounding connector on the SCE 2000 complete the following steps From the enclosed grounding kit remove the necessary materials the grounding cable green and yellow colored cable and pairs of hex nuts and spring washers On the rear panel of the SCE 2000 locate the chassis grounding connector refer to the appropriate figure for an AC or DC powered SCE 2000 below Attach the grounding cable green and yellow colored cable firmly fastening the enclosed hex nuts and spring washers with a 4 hex wrench refer to the appropriate figure for an AC or DC powered SCE 2000 below The other side of the grounding cable must be connected to the site equivalent of the AC earth Figure 4 10 Grounding the Unit AC etry A Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Mai
32. 000 platform complete the following steps Step 1 Grasp the power supply unit handle with one hand and place your other hand underneath the power supply for support Step 2 Fit the groove in the side of the new power supply module into the guide in the chassis Step 3 Gently but firmly slide the module into the chassis until its faceplate is flush with the chassis rear panel Warning When inserting a power supply into the SCE 2000 platform do not use unnecessary force slamming the power supply into the chassis can damage the connectors on the rear of the power supply Step 4 Seat the power supply in the SCE 2000 platform by tightening the captive installation screw with a 1 4 inch flat blade screwdriver Note The power supply is not fully seated until you tighten the installation screw on the faceplate This completes the procedures for replacing a power supply in a SCE 2000 platform Reconnecting the Power The following sections describe how to reconnect the AC or DC power e Reconnecting AC Input Power Supply Unit on page 4 18 e Reconnecting DC Input Power Supply Unit on page 4 18 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance ine Removing and Replacing a Power Supply Unit Reconnecting AC Input Power Supply Unit The following procedures explain how to reconnect an AC input power to the SCE 2000 platform If you are reconne
33. 53 Enter SNMP trap manager community string public Enter trap manager SNMP version 2c Would you like to add another SNMP trap manager no Enable the Authentication Failure trap no y Enable SCE enterprise traps y Enter system administrator contact name John Smith Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration E Step 9 Configuring the Topology Dependent Parameters The topology configuration menu is a series of guided questions relating to the deployment of the SCE 2000 in the network and its mode of operation Values for the parameters are configured based on the user answers The correct value for each parameter must be ascertained before configuring the system to make sure that the system will function in the desired manner See Topology on page 3 1 for a comprehensive discussion of topology and the related parameters a Note Values may not be requested for all topology dependent parameters as certain parameters do not apply to all topologies There are six topology related parameters Connection mode Can be either of the following depending on the physical installation of the SCE 2000 e Inline e Receive only Type of deployment Can be one of the following depending on the actual deployment e Single SCE
34. 609R Printed in the USA on recycled paper containing 10 postconsumer waste Cisco SCE 2000 Installation and Configuration Guide Copyright 2002 2006 Cisco Systems Inc All rights reserved Preface v Document Revision History v Audience vi Organization vi Related Publications vii Conventions viii Obtaining Documentation ix World Wide Web ix Documentation CD ROM ix Ordering Documentation ix Documentation Feedback x Obtaining Technical Assistance x Cisco com x Technical Assistance Center x General Overview 1 1 The Cisco Service Control Concept 1 1 Service Control for Broadband Service Providers 1 2 Cisco Service Control Capabilities 1 2 The SCE Platform 1 3 Management and Collection 1 4 Network Management 1 5 Subscriber Management 1 5 Service Configuration Management 1 5 Data Collection 1 6 Introduction to the SCE Platform 2 1 The SCE Platform 2 1 Front Panel 2 1 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 is Contents Back Panel 2 4 Checking the Shipping Container Contents 2 5 SCE 2000 Installation Checklist 2 6 Topology 3 1 The SCE 2000 Platform 3 1 Topology Considerations 3 1 Functionality 3 2 Number of links 3 2 Redundancy 3 2 Link Continuity 3 3 Physical Topologies 3 4 Single SCE 2000 Topologies 3 4 Two Cascaded SCE 2000s For Dual Links 3 7 Topology Related Parameters 3 8 Installation and Maintenance 4 1 Preparing to Install the SCE 2000 Platform 4 1 Tools
35. 7 4 inches 4 43 cm Depth 18 inches 4 6 cm Weight 33 lb 15 kg Tools and Parts Required The SCE 2000 chassis is fully assembled at the factory including the application and software packages No assembly is required However you need the following tools and equipment to install the SCE 2000 chassis and the rack mount kit if installing the SCE 2000 platform in a rack fan modules and power supplies e Number 1 and 2 Phillips screwdriver e 1 4 inch flat blade screwdriver e 14 Hex Wrench e Screws compatible with your rack for mounting the SCE 2000 to the rack e 12 AWG or 2 5 mm copper installation wire with hex or loop connectors for DC power leads Ring terminals must be UL approved and suitable for 12 AWG wire e Level optional Tape measure optional Appropriate cables to connect the SCE 2000 to the network and console terminal e Rack mounting kit optional e Anew AC input or DC input power supply Anew fan module Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Preparing to Install the SCE 2000 Platform E Site Requirement Guidelines The environmental monitoring functionality in the SCE 2000 protects the system and components from potential damage from over voltage and over temperature conditions To ensure normal operation and to avoid unnecessary maintenance plan your site configuration and prepare your site before installation
36. Cisco SYSTEMS Cisco SCE 2000 4 8xFE Installation and Configuration Guide Version 3 0 5 OL 7826 05 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Customer Order Number DOC 782605 Text Part Number OL 7826 05 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the
37. Clearing the User Log You can clear the contents of the user log at any time The user log contains important information regarding the functioning of the system It is recommended that a copy be made before the log is cleared To clear the user log complete the following steps Step 1 From the SCE 2000 prompt type clear logger device user file log and press Enter Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting E Troubleshooting Tools Step 2 The system asks Are you sure Step 3 Type Y and press Enter The SCE 2000 prompt appears Viewing the User Log Counters There are two types of log counters User log counters count the number of system events logged from the SCE platform last reboot e Non volatile counters are not cleared during boot time To view the user log counters for the current session use the following command From the SCE 2000 prompt type show logger device user file log counters and press Enter The logger lines information appears followed by the SCE 2000 prompt To view the non volatile logger counters for both the User log file and the debug log file use the following command From the SCE 2000 prompt type show logger nv counters and press Enter The non volatile log counter information appears followed by the SCE 2000 prompt To view the non volatile counter for the user file log only use the following command
38. Configuring the RDR Formatter Destination Step 1 The SCE 2000 passes Raw Data Records RDRs to an external collection system via the RDR Formatter In order for the data to reach the correct location the IP address of the external collection system and its port number must be configured To configure the RDR formatter destination complete the following steps Enter the RDR formatter configuration menu Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration E Initial System Configuration Step 2 Step 3 Would you like to enter the RDR formatter configuration menu no y Type y and press Enter The RDR formatter destination dialog begins Type the IP address of the RDR formatter destination and press Enter Enter RDR formatter destination s IP address Note that there is no default for this parameter Type the TCP port number of the RDR formatter destination and press Enter Note that there is no default for this parameter Enter RDR formatter destination s TCP port number EXAMPLE Following is a sample RDR formatter configuration dialog assigning the IP address and TCP port number Would you like to enter the RDR formatter configuration menu no y Enter RDR formatter destination s IP address 10 1 1 230 Enter RDR formatter destination s TCP port number 33000 Step 7 Conf
39. E FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILTY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCSP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect RateMUX ScriptShare SlideCast SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0
40. Fan Module D a vy aoe When a fan failure occurs the environment monitor will send an error message to the console An SNMP trap indicating that the fan is not functioning properly is also sent Note that a fan failure is often audible Removing and Replacing the Fan Module The following sections explain how to remove and replace a fan module in a SCE 2000 platform e Removing the Fan Module on page 4 20 e Replacing the Fan Module on page 4 21 A ESD Warning Do not remove or install modules without using appropriate anti static guard measures The SCE 2000 includes an anti static wrist strap in the accessory kit Attach the copper tape strap to an unpainted metal surface on the chassis You may leave the strap connected to the chassis when your have finished Removing the Fan Module A Warning When removing the fan drawer keep hands and fingers away from the spinning fan blades Let the fan blades stop completely before removing the fan drawer Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Fan Module Overview E To remove the fan module complete the following steps Step 1 Using a 1 4 inch flat blade screwdriver loosen the two captive screws on the faceplate of the fan module Step 2 Grasp the fan module handle and remove it from the router This completes the procedure for removing the fan module from a SCE 2000 plat
41. PAN functionality that includes separation between ingress and egress traffic and multiple SPAN ports destinations Figure 6 2 Cabling Diagram for Single SCE Platform Single Link Receive only Topology m Subscribers 1 eon Subscribers 1 Network 1 Network 1 The single link receive only topology cabling is similar to that for single link inline in that either the first FE link FE 1 SUB NET of the SCE 2000 or the second FE link FE 2 SUB NET can be used as illustrated in the diagram above However in the receive only topology the SCE 2000 is connected to the external switch rather than being directly connected to the FE link The port labeled SUB is used for connecting to the network element that is deployed on the subscriber side of the SCE 2000 while port labeled NET is used for connecting to the network element that is deployed on the network side of the SCE 2000 The remaining ports are unused 2 Note Ports FE 3 and FE 4 currently have no software support Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter6 Cabling the Line Ports and Completing the Installation E Connecting the line ports to the network Dual Link Single SCE 2000 Topologies In this topology one SCE 2000 is connected to two full duplex FE links The SCE 2000 may be either inline to support both monitoring and traffic control functionality or receive only for traffic monitoring functionality only
42. Port 5 26 Verifying Management Interface Connectivity 5 26 Cabling the Line Ports and Completing the Installation 6 1 Connecting the line ports to the network 6 1 Cabling Diagrams 6 2 Connecting the FE Line Interface Ports 6 6 Testing Connectivity Examining Link LEDs and Counters 6 7 Installing a Cascaded System 6 9 CLI Commands for Cascaded Systems 6 10 Loading and Activating a Service Control Application 6 13 Basic SCE 2000 Platform Operations 7 1 Starting the SCE 2000 Platform 7 1 Checking Conditions Prior to System Startup 7 1 Starting the System and Observing Initial Conditions 7 2 Final Tests 7 3 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Managing SCE 2000 Configurations 7 4 Viewing Configuration 7 4 Saving the Configuration Settings 7 5 Recovering a Previous Configuration 7 6 Performing Complex Configurations 7 7 Displaying the SCE Platform Version Information 7 8 Displaying the SCE Platform Inventory 7 9 Displaying the System Uptime 7 10 Rebooting and Shutting Down the SCE Platform 7 10 Rebooting the SCE Platform 7 10 Shutting Down the SCE Platform 7 11 Troubleshooting 8 1 Troubleshooting Overview 8 1 Troubleshooting Tools 8 2 CLI Commands for Troubleshooting 8 2 The User Log 8 4 Check the LEDs 8 7 Problem Solving Using a Subsystems Approach 8 8 Identifying Startup Problems 8 8 Troubleshooting the Power Subsystem 8 9 Troubleshooting the Firmware Package Installation 8 10 Troubleshoo
43. SCE platforms this parameter defines the number of the link Link 0 or Link 1 connected to this SCE platform e Priority For each of the cascaded SCE platforms this parameter defines whether it is the primary or secondary device e On failure For each of the cascaded SCE platforms this parameter determines whether the system cuts the traffic or bypasses it when the SCE platform either has failed or is booting Configuring the Connection Mode Use the following command to configure the connection mode including the following parameters e inline receive only e physically connected links e behavior upon failure of the SCE platform e primary secondary Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Installing a Cascaded System E To configure the connection mode use the following command From the SCE 2000 config ifj prompt type connection mode inline cascade receive only cascade physically connected links link 0 link 1 priority primary secondary on failure bypass cutoff and press Enter EXAMPLE 1 Use the following command to configure the primary SCE platform in a two SCE platform inline topology Link 1 is connected to this SCE platform and the behavior of the SCE platform if a failure occurs is bypass SCE 2000 config if connection mode inline cascade physically connected links link 1 priority pr
44. The following table summarizes model information for the SCE 2000 platform Table 2 1 SCE Platform Model Information Model number SCE 2020 4 8xFE Link Type Fast Ethernet Number of Ports Number of Links Front Panel The SCE 2000 Front Panel consists of ports and LEDs as shown in the following figure and tables Note Ports FE 3 and FE 4 currently have no software support Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 2 Introduction to the SCE Platform E Front Panel Figure 2 1 SCE Platform Front Panel 0000 BOOM Table 2 2 SCE 2000 Ports Port Quantity Description Connect This Port To Mng 1 2 10 100 1000 Ethernet RJ 45 ports for A LAN using an FE cable Mng2 management of the SCE 2000 with an RJ 45 connector CLI designation interface Management __ If both interfaces are used to 0 1 0 2 provide a redundant management interface connect both ports to the LAN via a switch Console 1 RS 232 RJ 45 port for use by technicians A local terminal console using an RS 232 cable with an RJ 45 connector as provided in the SCE 2000 kit AUX 1 RS 232 RJ 45 port used by technicians FE 1 4 FastEthernet RJ 45 ports for connecting Refer to Connecting the Line SUB NET to the line and or cascading two devices Ports Connecting the line FE 2 CLI designation interface FastEthernet oy ys pai ae on A SUB NET 0 1 through 0 4 g a1ag va
45. adaptive protocol and application level intelligence e Programmability The ability to quickly add new protocols and easily adapt to new services and applications in the ever changing service provider environment Programmability is achieved using the Cisco Service Modeling Language SML Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 1 General Overview The SCE Platform E Programmability allows new services to be deployed quickly and provides an easy upgrade path for network application or service growth e Robust and flexible back office integration The ability to integrate with existing third party systems at the Service Provider including provisioning systems subscriber repositories billing systems and OSS systems The SCE provides a set of open and well documented APIs that allows a quick and robust integration process e Scalable high performance service engines The ability to perform all these operations at wire speed The SCE Platform The SCE family of programmable network devices is capable of performing application layer stateful flow inspection of IP traffic and controlling that traffic based on configurable rules The SCE platform is a purpose built network device that uses ASIC components and RISC processors to go beyond packet counting and delve deeper into the contents of network traffic Providing programmable stateful inspection of bidirectional traffic flows and map
46. affic is Reaching the Device In an inline topology you can monitor traffic via the platform counters for both the Rx and Tx connections The counters increase together with the increased number of packets that flow through the SCE 2000 for both Rx and Tx However in external switch topologies the counters for the Tx do not increment that is Tx does not have a function in monitoring traffic as it is disconnected To view the Fast Ethernet port status complete the following steps Step 1 At the SCE 2000 prompt type show interface FastEthernet 0 interface number This displays the port link and auto negotiation status EXAMPLE The following example displays a system response SCE 2000 show interface FastEthernet 0 1 Auto negotiation configured Enabled Actual Status Link is on Auto negotiation Enabled Bandwidth 100000Kbps Burst size 50000bytes Auto negotiation for an inline topology may be enabled or disabled For receive only topologies using an external switch auto negotiation must be disabled To view the FastEthernet counters complete the following steps Step 1 At the SCE 2000 prompt type show interface FastEthernet 0 interface number counters This displays the FastEthernet counters This command enables you to verify that traffic is taking place You can see that the counters increase together with the increased number of packets that flow through the SCE 2000 Again in inline topology
47. and the remote management host complete the following steps Step 1 After you connect the cable to the appropriate Mng port and to your network check the relevant Mng port LEDS There are two Mng LEDs Link Active and 10 100 1000 refer to Front Panel on page 2 1 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Connecting the Management Interface ea At this point check that the Link Active LED is green The state of the 10 100 1000 LED will depend on the Ethernet network settings Green indicates 100 Mbps and Off indicates 10 Mbps Step 2 Test connectivity From the host that you intend to use for remote management ping to the SCE 2000 by typing ping and the SCE 2000 IP address and pressing Enter see the example below Note Please note that only step 2 above is performed from the remote management host Mng port connection This verifies that an active connection exists between the specified station and the management port The ping program sends an echo request packet to an IP address and then awaits a reply Ping output can help you evaluate path to host reliability delays over the path and whether the host can be reached or is functioning This completes the procedures for connecting the management interfaces and for initial configuration of the SCE 2000 platform Proceed to the ne
48. ange indicating a warning state check the user log At the prompt type more user log If any of the following warning messages appear turn the SCE 2000 platform off and call technical support e voltage problem e fans problem e abnormal raise in interior temperature If the following warning message appears delete unneeded files from the disk e insufficient disk space Troubleshooting the Power Subsystem Check the following to help isolate a problem in the power subsystem In the normally configured SCE 2000 platform with redundant power supply units it is unlikely that the device will not start at all However at startup it should be verified that both power supply units are operational and therefore the following steps should be followed if one of the Power LEDs on the front panel remains unlit when the SCE 2000 platform is powered up x Note If the system powers off due to an environmental shutdown wait at least one minute before manually rebooting the system or it will pause indefinitely Table 8 3 Troubleshooting the Power Subsystem Symptom Possible Cause Possible Solution Power LED on the front Power cable not fully seated at system Turn the power switch to the off position and panel and LEDs on the reseat the power cable in the system power supply unit are not Power cable not fully seated at source Turn the switch to the off position and reseat the power cable at the power source
49. ase the link connected to portl port2 is by default link 0 and the link connected to port3 port4 is be default link 1 priority If this is a cascaded topology is this SCE 2000 the primary or secondary cascade topology only SCE 2000 on failure behavior If this SCE 2000 is deployed inline should the failure behavior be bypass ee or cutoff of the link inline connection mode only Admin status of the SCE After a reboot due to a failure should the SCE 2000 remain in a Failure 2000 after abnormal boot status or move to operational status provided no other problem was detected Following are some general instructions regarding the setup dialog e All default values appear in square brackets default If no value appears in the brackets or more than one option appears yes no then this parameter does not have a default value To accept the default value press Enter e If you need more information about any parameter type and press Enter A help message will appear describing the expected format of the parameter and any other requirements To jump to the end of the setup dialog at any point accepting all remaining default values press z e In certain cases there will be two or more logically related parameters within a menu In these situations it is not permitted to jump to the end of the setup dialog until all related parameters are configured If you try to jump to the end of the setup dialog the fo
50. at its left and right sides for airflow clearance from the inlet and exhaust vents and that no exhaust air from other equipment is drawn into the SCE 2000 For descriptions and illustrations regarding airflow see Airflow on page 4 3 Do not place the SCE 2000 on the floor during installation Dust that accumulates on the floor is drawn into the interior of the SCE 2000 by the cooling fans Excessive dust inside the SCE 2000 can cause over temperature conditions and component failures e Allow at least 5 inches 12 7 cm of clearance at the front and rear of the SCE 2000 for installing and rudimentary maintenance for accessing network cables or equipment Ensure that the SCE 2000 will receive adequate ventilation Do not install the SCE 2000 in an enclosed cabinet where ventilation is inadequate e Provide an adequate chassis Ground earth connection for the SCE 2000 see Attaching a Chassis Ground Connection on page 4 10 for instructions Installing the SCE 2000 on a Workbench or Tabletop Step 1 Step 2 Step 3 OL 7826 05 You can install the SCE 2000 platform on any flat surface as long as the surface is large enough for the SCE 2000 see the table in SCE 2000 Dimensions and allows for adequate airflow ventilation around the sides of the SCE 2000 as described in the Installation Precautions on page 4 5 When installing the SCE 2000 on a workbench or tabletop or in a rack ensure that the surface is clean and in a safe loca
51. ata Collection 1 6 Displaying the SCE Platform Inventory 7 9 Displaying the SCE Platform Version Information 7 8 Displaying the System Uptime 7 10 Document Revision History v Documentation CD ROM ix Documentation Feedback x Dual link Inline Installation 3 6 Dual Link Receive Only Topology 3 7 Single SCE 2000 Topologies 6 4 Two SCE 2000s Topology 6 4 E Entry Formats 5 13 Examining the Link LEDs e 6 7 F Fan Module Overview 4 20 Final Tests 7 3 Front Panel 2 1 Functionality 3 2 Cisco SCE 2000 4 8xFE Installation and Configuration Guide a Index G General Overview 1 1 Generating a File for Technical Support 8 7 Identifying Startup Problems 8 8 Initial System Configuration 5 3 Installation and Maintenance e 4 1 Installation Precautions 4 5 Installing a Cascaded System 6 9 Installing the SCE 2000 on a Workbench or Tabletop 4 5 Installing the SCE 2000 Platform 4 4 Introduction to the SCE Platform 2 1 L LEDs 4 12 Link Continuity 3 3 Link Mode 6 11 Loading and Activating a Service Control Application 6 13 Maintaining the Network Links vs Maintaining SCE 2000 Platform Functionality 3 3 Management and Collection 1 4 Managing SCE 2000 Configurations 7 4 Monitoring the System 6 12 Mounting the System to the Rack e 4 9 N Network Management 1 5 Number of links 3 2 O Obtaining Docume
52. ate log file When the second log file reaches maximum capacity the system then reverts to logging events to the first log file thus overwriting the temporarily archived information stored in that file Basic operations include Copying the User Log to an external source Viewing the User Log Clearing the User Log Viewing clearing the User Log counters Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Troubleshooting Tools E Copying the User Log You can view the log file by copying it to an external source or to disk This command copies both log files to the local SCE platform disk or any external host running a FTP server To copy the user log to an external source use the following command From the SCE 2000 prompt type logger get user log file name ftp username password ipaddress path and press Enter The SCE 2000 prompt appears To copy the user log to an internal location use the following command From the SCE 2000 prompt type logger get user log file name target filename and press Enter The SCE 2000 prompt appears Viewing the User Log a Note This command is not recommended when the user log is large Copy a large log to a file to view it see Copying the User Log on page 8 5 To view the user log From the SCE 2000 prompt type more user 1log and press Enter The user log appears followed by the SCE 2000 prompt
53. ce specific parameters You do not have to configure the interfaces immediately Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 7 Basic SCE 2000 Platform Operations Final Tests Step 1 Step 2 OL 7826 05 Starting the SCE 2000 Platform E If the system does not complete each of the steps in the startup procedure proceed to Troubleshooting on page 8 1 for troubleshooting recommendations and procedures The procedures for performing the final tests to verify that the SCE 2000 is functioning properly are explained in the following sections e Verifying Operational Status on page 7 3 e Viewing the User Log Counters on page 7 3 Verifying Operational Status After all the ports are connected verify that the SCE 2000 is not in a Warning state To verify that the SCE 2000 is not in a warning state complete the following steps On the SCE 2000 Front panel examine that the Status LED is flashing green To display the operation status of the system at the SCE 2000 prompt type show system operation status and press Enter A message displaying the operation status of the system appears If the system is operating in order the following message appears System Operation status is Operational EXAMPLE The following example displays a sample output where the LEDs appear red orange SCE 2000 show system operation status System Operation status is Operational Viewing the User Lo
54. cting DC input power proceed to Reconnecting DC Input Power Supply Unit on page 4 18 To reconnect the AC input power to the SCE 2000 platform complete the following steps Step 1 Plug the AC input power cable into the AC input power receptacle on the AC input power supply Figure 4 14 Connecting the AC Power ta g x Note For AC input power we recommend powering the SCE 2000 platform from a 120 VAC 15A receptacle U S 240 VAC 10A international at the power source 15 A branch circuit protection is recommended Step 2 Plug the AC power supply cable into the AC power source Step 3 Turn the on off switch to the on position Step 4 Look at the IN and OK LEDs on the power supply unit and the corresponding Power LED on the front panel If the new AC input power supply unit is operating properly these LEDs will be glowing green Step 5 Ensure that the power supply is properly aligned and the installation screw is tightened This completes the steps for reconnecting the AC input power supply to the SCE 2000 platform Reconnecting DC Input Power Supply Unit The following procedures explain how to reconnect a DC input power to the SCE 2000 platform gt Warning Before completing any of the following steps and to prevent short circuit or shock hazards ensure that power is removed from the DC circuit To ensure that all power to the power supply unit is OFF locate the circuit breaker on the panel board
55. desired character string and press Enter Enter hostname SCE 2000 Step 3 Setting the Passwords Configure the passwords as follows e Set the password for each authorization level User Admin Root e Enable disable password encryption When password encryption is enabled it encrypts the previously entered passwords Note Passwords are needed for all authorization levels in order to prevent unauthorized users from accessing the SCE 2000 Admin level should be used by the network administrator Root level is for use by Cisco technician Passwords must meet the following criteria e Minimum length 4 characters e Maximum length 100 characters e Begin with an alpha character e May contain only printable characters Note Passwords are case sensitive Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration Note The default password for all levels is cisco To change the passwords complete the following steps Step 1 The default User password is displayed To accept the displayed value press Enter To change the value type the desired string and press Enter Step 2 The default Admin password is displayed To accept the displayed value press Enter e To change the value type the desired string and press Enter Step 3 The d
56. devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures e Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABL
57. downstream traffic for each FE link Alternatively two external switchs may be used one for each link with each configured with two port replication configurations The replicated ports should then be connected to the SCE 2000s using the FE 1 ports as described above The FE 2 ports on each SCE 2000 are used as the cascade ports bi Note When implementing receive only topologies with a switch the switch must support SPAN functionality that includes separation between ingress and egress traffic and multiple SPAN ports destinations Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter6 Cabling the Line Ports and Completing the Installation E Connecting the line ports to the network Figure 6 4 Cabling Diagram Dual Link Inline Topology Two Cascaded SCE Platforms Connecting the FE Line Interface Ports The following sections present the general procedure for cabling the FE interface ports Refer to Cabling Diagrams on page 6 2 to find the appropriate cabling diagram for the topology of your system for the specific connections required Cabling the FE Line Port Note Ports FE 3 and FE 4 currently have no software support Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Connecting the line ports to the network E To cable the SCE 2000 line port complete the following steps
58. e Valuable online skill assessment training and certification programs are also available Customers and partners can self register on Cisco com to obtain additional personalized information and services Registered users can order products check on the status of an order access technical support and view benefits specific to their relationships with Cisco To access Cisco com go to http www cisco com Technical Assistance Center The Cisco Technical Assistance Center TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Preface Obtaining Technical Assistance E Contacting TAC by Using the Cisco TAC Website If you have a priority level 3 P3 or priority level 4 P4 problem contact TAC by going to the TAC website http www cisco com tac P3 and P4 level problems are defined as follows e P3 Your network is degraded Network functionality is noticeably impaired but most business operations continue e P4 You need information or assistance on Cisco product capabilities product installation or basic product configuration In each of the above cases use the Cisco TAC website to quickly find answers to your questions To register for Cisco com on page x go to http tools cisco con RPF register register do If you ca
59. e file ftp vk vk 10 1 8 22 P EMB LatestVersion 3 0 5 se1000 pkg SCE 2000 uptime is 21 minutes 37 seconds SCE 2000 Displaying the SCE Platform Inventory Unique Device Identification UDD is a Cisco baseline feature that is supported by all Cisco platforms This feature allows network administrators to remotely manage the assets in their network by tracing specific devices through either CLI or SNMP The user can display inventory information for a remote device via either e Entity MIB see ENTITY MIB in the Cisco Service Control Engine SCE Software Configuration Guide CLI show inventory command The show inventory CLI command displays the following information e Device name e Description e Product identifier e Version identifier e Serial number To display the SCE platform UDI use the following command From the SCE 2000 gt prompt type show inventory and press Enter EXAMPLE The following example shows how to display the inventory UDI of the SCE platform SCE 2000 gt show inventory NAME Chassis DESCR Cisco SCE 2020 Service Control Engine Multi Mode 4 port GE PID SCE2020 4XGBE MM VID V01 SN CAT093604K3 SCE 2000 gt Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 7 Basic SCE 2000 Platform Operations E Displaying the System Uptime Displaying the System Uptime Use this command to see how long the system has b
60. e only Installation Checklist copied Site log established and background information entered Site power voltages verified Site environmental specifications verified Required passwords IP addresses device names and so on needed for initial configuration available refer to Setup Command Parameters on page 5 3 Required tools available Network connection equipment available SCE 2000 mounted in rack optional AC DC power cables connected to AC DC sources and SCE 2000 platform Console port set for 9600 baud 8 data bits no parity and 1 stop bit 9600 8N1 ASCII terminal attached to console port FE management ports are operational FE line and cascade ports operational Network interface cables and devices connected System power turned on System boot complete SYSTEM UP LED is on Correct hardware configuration displayed after system banner appears Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 3 Topology This chapter describes the possible deployment topologies of the SCE 2000 The Cisco SCE solution offers a number of basic topology options that permit the user to tailor the SCE Platform to fit the needs of a particular installation An understanding of the various issues and options is crucial to designing deploying and configuring the topology that best meets the requirements of the individual system This chapter contains the following sections e The SCE 2000 Platfo
61. ecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration e On Failure behavior Determines the behavior of the SCE 2000 upon failure or reboot One of the following link modes may be chosen for the SCE 2000 in the cases of failure or reboot e Bypass traffic is bypassed using the internal bypass card e Cutoff the link is forced down Admin status after abnormal reboot This parameter determines whether the SCE 2000 returns to full operational mode after abnormal not user requested boot or stays in non operational mode in which the SCE 2000 behaves as in failure mode This parameter can be set to one of the following e Operational e Non operational The procedure described below is a presentation of all the questions in the topology configuration In actual practice all questions may not be presented for a particular configuration depending on the topology deployed Study the examples that follow to understand the procedure for various topologies To configure topology dependent parameters complete the following steps Step 1 Enter the topology configuration menu Would you like to enter the Topology configuration menu no y Type y and press Enter The topology configuration dialog begins Step 2 Specify the connection mode To define inline connection mode press Enter To define receive only connection mode type 2 and press Enter Ent
62. een running since the last reboot To show the system uptime for the SCE platform use the following command At the SCE 2000 prompt type show system uptime and press Enter The system shows how long the system has been running since the last reboot EXAMPLE The following example shows how to display the system uptime of the SCE platform SCE 2000 show system uptime SCE 2000 uptime is 21 minutes 37 seconds SCE 2000 Rebooting and Shutting Down the SCE Platform Rebooting the SCE Platform Rebooting the SCE platform is required after installing a new firmware in order for that firmware to take effect There might be other occasions where rebooting the SCE platform is necessary R Note When the SCE restarts it loads the startup configuration so all changes made in the running configuration will be lost You are advised to save the running configuration before performing reload as described in Saving the Configuration Settings on page 7 5 To reboot your SCE platform complete the following steps Step 1 At the SCE 2000 prompt type reload and press Enter A confirmation message appears Step 2 Type Y to confirm the reboot request and press Enter EXAMPLE The following example shows the commands for system reboot SCE 2000 reload Are you sure y the system is about to reboot this will end your CLI session Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 7
63. efault Root password is displayed To accept the displayed value press Enter e To change the value type the desired string and press Enter Step 4 Configure password encryption By default password encryption is not enabled To disable password encryption press Enter To enable password encryption type y and press Enter EXAMPLE Following is an example of changing all passwords Password encryption is not enabled default Enter a User password cisco userin Enter an Admin password cisco mng123 Enter a Root password cisco cistech Enable passwords encryption no Step 4 Configuring Time Settings The time settings menu configures all time and date related parameters in the system The time settings menu includes the following Time zone e Local time e Date e SNTP menu Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration You must enter the time setting menu in order to configure SNTP settings You may choose to skip the time settings menu if you wish to accept all default values R Note Unlike all other settings defined in the system configuration setting the time is done immediately and not at the end of the setup process To configure the time settings complete the following steps Step 1 Enter the time settings menu Wou
64. efine the range This wildcard functions like a reverse mask in that all 1 bits in the wildcard indicate the corresponding bit in the IP address should be ignored All other bits must match the corresponding bit in the specified IP address Refer to the table below for examples Each range of IP addresses can be configured to be permitted or denied access e Individual IP address Type the desired IP address then enter the wildcard bits 0 0 0 0 Each individual IP address can be configured to be permitted or denied access Table 5 2 IP address Wildcard bit examples Initial IP address Range 10 1 1 0 10 1 1 0 10 1 1 255 10 1 1 0 10 1 1 0 10 1 1 63 10 1 1 0 0 0 0 0 10 1 1 0 individual entry Order of Entries The order of the entries in the list is important The entries in the list are tested sequentially and the action is determined by the first entry that matches the connecting IP address Therefore when the entry any appears in an Access Control List all succeeding entries are irrelevant Consider two hypothetical ACLs containing the same entries in a different order The following list would permit access to all IP addresses including 10 1 1 0 permit any deny 10 1 1 0 Note that the above list could not actually be created using the setup utility since after the any entry no other entries could be added to the list The following list will deny access to IP address 10 1 1 0 but permit access to al
65. efore applying it The system displays the configuration including parameters that were not changed The system also displays any errors that are detected in the configuration When the configuration is satisfactory you may apply and save the new configuration The following table lists all the parameters included in the initial configuration It is recommended that you obtain values for any parameters that you will configure at this time before beginning the setup R Note For further information regarding any configuration step or specific parameter refer to the relevant section in the Cisco Service Control Engine SCE Software Configuration Guide Setup Command Parameters Table 5 1 Setup Command Parameters Parameter Definition IP address IP address of the SCE 2000 subnet mask Subnet mask of the SCE 2000 default gateway Default gateway hostname Character string used to identify the SCE 2000 Maximum 20 characters admin password Admin level password Character string from 4 100 characters beginning with an alpha character root password Root level password Character string from 4 100 characters beginning with an alpha character password encryption Enable or disable password encryption status Time Settings time zone name and Standard time zone abbreviation and minutes offset from UTC offset Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 5 Connecting the Management In
66. ems Approach E CLI command Too many Telnet Close one or more of the open Telnet show telnet sessions CLI command show ip default gateway CLI command show ip route lt host ip address gt CLI commands e show access lists show line vty access class show ip access class Telnet connection CLI commands terminates automatically show line e show line vty timeout connections up to 5 concurrent sessions are supported Default gateway is incorrect when the host used as client is not in the same network as the SCE Platform Routing tables are incorrectly configured when the host used as client is not in the same network as the SCE Platform and there is more than one gateway on the SCE Platform network Host is not a member of a valid access list Telnet connection may be timing out sessions Check reconfigure default gateway See Initial System Configuration on page 5 3 Refer to IP Configuration in the Cisco Service Control Engine SCE Software Configuration Guide Check reconfigure routing tables See Initial System Configuration on page 5 3 Refer to IP Configuration in the Cisco Service Control Engine SCE Software Configuration Guide Check reconfigure access list See Initial System Configuration on page 5 3 Refer to Access Control Lists in the Cisco Service Control Engine SCE Software Configuration Guide Reco
67. en the SCE 2000 detects a failure that requires a reboot process for recovering it immediately switches to Bypass mode allowing all traffic to bypass the SCE 2000 The SCE 2000 stays in Bypass mode maintaining the network link albeit without SCE 2000 processing until the SCE 2000 fully recovers from the failure and is ready to resume normal functioning Alternatively the user may decide that the SCE 2000 functionality is sufficiently crucial to require severing the link if the SCE 2000 platform fails In this case when the SCE 2000 detects a failure that requires a reboot process for recovering it immediately switches to Cutoff mode stopping all traffic flow The SCE 2000 stays in Cutoff mode halting all traffic until it fully recovers from the failure and is ready to resume normal functioning In Cutoff the physical interface is blocked enabling the network device connected to the SCE 2000 to sense that the link is down Cisco SCE 2000 4 8xFE Installation and Configuration Guide Chapter 3 Topology E Physical Topologies Physical Topologies Following are descriptions of a number of physical topologies that the SCE 2000 supports Single SCE 2000 Topologies A single SCE 2000 supports both single FE link and dual FE link topologies Single Link Inline Topology Typically the SCE 2000 is connected in a full duplex FE link between two devices Router BRAS etc When the SCE 2000 is installed as an inline installation i
68. ends that you allow at least 1 or 2 inches 2 54 or 5 08 cm of vertical clearance between the SCE 2000 and any equipment directly above and below it To install the crossrail supports on a four post rack both front and back posts complete the following steps Assemble the two crossrail supports as illustrated below Use three screws for each crossrail assembly Make sure that they are oriented so that both crossrails will support the SCE 2000 when they are attached to the rack Figure 4 6 Assembling the Slider Brackets v pa gt J Align the crossrail supports with the side of the rack parallel to the floor Insert and tighten two screws to the front posts or mounting strips of the rack Insert and tighten two screws to the Back posts of the rack Figure 4 7 Attaching the Crossrails to the Rack 1 2 3 Repeat steps 2 through 4 on the other side of the rack keeping the brackets flush against the posts and parallel to the supporting bracket on first side of the rack This completes the steps for attaching the rack mount supporting brackets to the rack You are now ready to mount the SCE 2000 to the rack Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Installing the SCE 2000 Platform E Mounting the System to the Rack When the appropriate mounting brackets are securely installed the SCE 2000 can be installed into the rack To mo
69. eplacing it NO hot swap Note that one AC input power supply can be running when the other power supply is being removed or replaced Step 1 Place the on off switch on the AC input power supply in the OFF O position Step 2 Observe that the corresponding Power LED on the front panel turns off Step 3 Remove the cable from the AC input power receptacle This completes the procedure for powering down an AC input power supply unit on a SCE 2000 platform Proceed to Removing the Power Supply Unit on page 4 16 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance ine Removing and Replacing a Power Supply Unit Powering Down a DC Input Power Supply Unit and Removing the DC Input Leads To power down a DC input power supply to the SCE 2000 platform complete the following steps A Warning Before completing any of the following steps and to prevent short circuit or shock hazards ensure that power is removed from the DC circuit To ensure that all power to the power supply unit is OFF locate the circuit breaker on the panel board that services the DC circuit switch the circuit breaker to the OFF position and tape the switch handle of the circuit breaker in the OFF position Note that the power to the relevant power supply unit should be off not necessarily all power to the SCE 2000 platform One DC input power supply can be running when the other power supply is bei
70. eployment no no Enter On failure behavior 1 bypass 2 cutoff Enter your choice 1 1 Enter admin status of the SCE after abnormal boot 1 Operational 2 Not Operational Enter your choice 1 1 Data collection for the system configuration is completed EXAMPLE 3 Following is a sample topology configuration for a secondary SCE 2000 in a redundant inline topology In this topology there are two SCE 2000s that are cascaded via the cascade FE ports ports 3 and 4 Each SCE 2000 is connected inline to both sides subscribers network of one FE link In this case the user must specify the physically connected link index link 0 in our example the priority of the SCE 2000 and the on failure link behavior Would you like to enter the Topology configuration menu no y Enter Connection mode 1 inline 2 receive only Enter your choice 1 1 Is this a cascade deployment no yes Enter Physically connected link 0 link O 1 link 1 Enter your choice 0 0 Enter SCE 2000 priority 1 primary 2 secondary Enter your choice 1 2 Enter On failure behavior 1 bypass 2 cutoff Enter your choice 1 1 Enter admin status of the SCE after abnormal boot 1 Operational 2 Not Operational Enter your choice 1 1 Data collection for the system configuration is completed Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Ma
71. er Connection mode 1 inline 2 receive only Enter your choice 1 Step 3 Specify the deployment type e To specify a Single SCE Platform deployment press Enter e To specify a Cascade deployment type y and press Enter Is this a cascade deployment no Step 4 Specify the physically connected link index To specify link 0 press Enter e To specify link 1 type 1 and press Enter Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration E Enter Physically connected link 0 link 0 1 link 1 Enter your choice 0 Step 5 Specify the SCE 2000 priority To specify Primary press Enter To specify Secondary type 2 and press Enter Enter SCE 2000 priority 1 primary 2 secondary Enter your choice 1 Step 6 Specify the On failure link behavior To specify Bypass press Enter To specify Cutoff type 2 and press Enter Enter On failure behavior 1 bypass 2 Cutore Enter your choice 1 Step 7 Specify the status of the SCE 2000 after abnormal boot e To specify Operational status after abnormal boot press Enter To specify Not Operational status after abnormal boot type 2 and press Enter Enter admin status of the SCE after abnormal boot 1 Operational 2 Not Operational Enter your choice 1 The following examp
72. es for removing and replacing the AC input or DC input power supply are explained in the following sections e Powering Down the Power Supply Unit and Disconnecting Input Power on page 4 15 e Removing the Power Supply Unit on page 4 16 e Replacing the Power Supply Unit on page 4 17 e Reconnecting the Power on page 4 17 A ESD Warning Do not remove or install modules without using appropriate anti static guard measures The SCE 2000 includes an anti static wrist strap in the accessory kit Attach the copper tape strap to an unpainted metal surface on the chassis You may leave the strap connected to the chassis when your have finished Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Removing and Replacing a Power Supply Unit E A Warning Never install an AC power module and a DC power module in the same chassis Powering Down the Power Supply Unitand Disconnecting Input Power The following sections describe how to remove power from an AC input power supply and a DC input power supply e Powering Down an AC Input Power Supply on page 4 15 Powering Down a DC Input Power Supply Unit and Removing the DC Input Leads on page 4 16 Powering Down an AC Input Power Supply To power down an AC input power supply to the SCE 2000 platform complete the following steps A Warning Make sure that the power supply unit is switched off before r
73. et mask is displayed To accept the displayed value press Enter To change the value type the desired value in the format x x x x and press Enter Step 3 The current IP address of the default gateway is displayed To accept the displayed value press Enter e To change the value type the desired value in the format x x x x and press Enter EXAMPLE The following example displays a typical configuration of the IP address 10 1 5 109 subnet mask 255 255 0 0 and default gateway 10 1 1 3 Since the IP address and the subnet mask are related when the IP address is changed there is no longer a default value of the subnet mask and it must be entered explicitly Enter IP address 10 1 1 201 10 1 5 109 Enter IP subnet mask 255 255 0 0 Enter IP address of default gateway 10 1 1 3 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration E Step 2 Configuring the Hostname The hostname is used to identify the SCE 2000 It appears as part of the CLI prompt and is also returned as the value of the MIB II object sysName The maximum length is 20 characters The default hostname is SCE 2000 To configure the hostname complete the following steps The current hostname is displayed To accept the displayed value press Enter To change the value type any
74. event situations in which a user issues this command from a Telnet session and then realizes he she has no physical access to the SCE platform Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 8 Troubleshooting Your SCE 2000 platform went through extensive testing before leaving the factory However if you encounter problems starting it use the information in this chapter to help isolate the cause of the problems The procedures in this chapter assume that you are troubleshooting the initial system startup and that your SCE 2000 platform is in the original factory configuration If you have removed or replaced components or changed any default settings the recommendations in this chapter might not apply Make sure to review the safety warnings listed in the Regulatory Compliance and Safety Information for the Cisco Service Control Engine document that accompanied your SCE 2000 platform before using the troubleshooting procedures in this chapter This chapter contains the following sections e Troubleshooting Overview8 1 e Troubleshooting Tools 8 2 e Problem Solving Using a Subsystems Approach 8 8 Troubleshooting Overview This section describes the troubleshooting methods used in this chapter and describes how the SCE 2000 platform is divided into subsystems for more efficient problem solving If you are unable to easily solve the problem contact a customer service representative for assistance a
75. ex E Topology Related Parameters for Redundant Topologies 6 10 Troubleshooting 8 1 Troubleshooting Overview 8 1 Troubleshooting the Firmware Package Installation 8 10 Troubleshooting the Link Interface Subsystem 8 13 Troubleshooting the Management Subsystem 8 11 Troubleshooting the Power Subsystem 8 9 Troubleshooting Tools 8 2 Two Cascaded SCE 2000s Inline Topology 3 8 Two Cascaded SCE 2000s For Dual Links 3 7 V Verifying Management Interface Connectivity 5 26 Verifying Operational Status 7 3 Viewing Configuration 7 4 Viewing the Counters to see that the Network Traffic is Reaching the Device e 6 8 Viewing the User Log 8 5 Viewing the User Log Counters 7 3 8 6 Ww World Wide Web ix Cisco SCE 2000 4 8xFE Installation and Configuration Guide
76. figure Figure 5 2 Cabling the Management Port a Step 2 Connect the other end of the Ethernet cable into your management network If only one management port is used connect the port directly to the LAN If both management ports are used connect both ports to the LAN via a switch Make sure that you push on the RJ 45 connector attached to the cable until you hear a click which indicates that the connector is fully inserted and secured in the receptacle Gently pull on the plug to confirm whether the plug is locked into the socket If the Link LED on the SCE 2000 management port does not light try removing the cable and reinserting it firmly into the module socket To disconnect the plug from the socket press down on the raised portion on top of the plug releasing the latch You should hear an audible click indicating the latch has released Carefully pull the plug out of the socket If the management port Link LED on the SCE 2000 still does not light verify that the cable is connected correctly to the appropriate network element on its second end Verifying Management Interface Connectivity If the SCE 2000 platform has been powered up test now to verify that connectivity has been established between the SCE 2000 and the remote management host If the SCE 2000 platform is not powered up perform this step after starting the SCE 2000 platform To verify that connectivity has been established between the SCE 2000
77. form Replacing the Fan Module To install a new fan module into a SCE 2000 platform complete the following steps Step 1 Grasp the fan module handle with one hand and place your other hand underneath the fan module for support The handle of the unit should be at the bottom Step 2 Fit the groove in the side of the new fan module into the guide in the chassis Step 3 Gently but firmly slide the module into the chassis until its faceplate is flush with the chassis rear panel Figure 4 17 Inserting the Fan Module epa gt Warning When inserting a fan module into the SCE 2000 platform do not use unnecessary force slamming the fan module into the chassis can damage the connectors on the rear of the module Step 4 Seat the fan module in the SCE 2000 platform by tightening the two captive installation screws with a 1 4 inch flat blade screwdriver Note The fan module is not fully seated until you tighten the installation screws on the faceplate This completes the procedures for replacing a fan module in a SCE 2000 platform Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance E Replacing the Battery Replacing the Battery The SCE 2000 has a lithium battery on its main circuit board When the battery loses its charge call Cisco Technical Support to replace the battery A Warning Do not attempt to replace this battery yourself A
78. g Counters View the user log for errors that occurred during the installation process To display the user log device counters complete the following steps At the SCE 2000 prompt type show logger device User File Log counters and press Enter EXAMPLE The following example shows the current User File Log device counters SCE 2000 show logger device user file log counters Cisco SCE 2000 4 8xFE Installation and Configuration Guide Chapter 7 Basic SCE 2000 Platform Operations ing Managing SCE 2000 Configurations Logger device User File Log counters Total info messages 1 Total warning messages 0 Total error messages 0 Total fatal messages 0 If there are Total error messages or Total fatal messages use the show logger device User File Log command to display details about the errors Managing SCE 2000 Configurations The procedures for managing SCE 2000 configurations are explained in the following sections e Viewing Configuration on page 7 4 e Saving the Configuration Settings on page 7 5 e Recovering a Previous Configuration on page 7 6 Viewing Configuration When you enter configuration commands it immediately effects the SCE platform operation and configuration This configuration referred to as the running config is saved in the SCE platform volatile memory and is effective while the SCE platform is up After reboot the SCE platform loads the startup config which includes
79. g a Subsystems Approach Identifying Startup Problems Startup problems are commonly due to the source power or to a poor cable connection When you start up the SCE 2000 platform for the first time you should observe the startup sequence described in the Starting the SCE 2000 Platform on page 7 1 This section contains a more detailed description of the normal startup sequence and describes the steps to take if the system does not perform that sequence as expected LEDs indicate all system states in the startup sequence By checking the state of the LEDs you can determine when and where the system failed in the startup sequence Use the following descriptions to isolate the problem to a subsystem and then proceed to the appropriate sections to try to resolve the problem When you start up the system by turning on the power supply switch the following should occur e You should immediately hear the fans operating Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Problem Solving Using a Subsystems Approach E e When all LEDs come on to indicate that the system has booted successfully the initial system banner should be displayed on the console screen If it is not displayed see Connecting the Local Console on page 5 1 to verify that the terminal is set correctly and that it is properly connected to the console port Ifthe banner is displayed but the Status LED is flashing or
80. guration 3 9 SCE 2000 Installation Checklist 2 6 SCE 2000 Operational Status 8 7 Service Configuration Management 1 5 Service Control for Broadband Service Providers 1 2 Setting Up the Local Console 5 2 Setup Command Parameters 5 3 Shutting Down the SCE Platform 7 11 OL 7826 05 Single Link Inline Topology 3 4 6 2 Receive only Topology 3 5 6 3 Single SCE 2000 Topologies 3 4 Site Requirement Guidelines 4 3 Site Requirements 4 3 Starting the SCE 2000 Platform 7 1 Starting the System and Observing Initial Conditions 7 2 Step 1 Configuring Initial Settings 5 6 Step 10 Completing and Saving the Configuration 5 23 Step 2 Configuring the Hostname e 5 7 Step 3 Setting the Passwords 5 7 Step 4 Configuring Time Settings 5 8 Step 5 Configuring the DNS Settings 5 10 Step 6 Configuring the RDR Formatter Destination 5 11 Step 7 Configuring Access Control Lists ACLs 5 12 Step 8 Configuring SNMP 5 16 Step 9 Configuring the Topology Dependent Parameters 5 19 Subscriber Management 1 5 T Technical Assistance Center x Testing Connectivity Examining Link LEDs and Counters 6 7 The Cisco Service Control Concept 1 1 The Logging System 8 4 The SCE 2000 Platform 3 1 The SCE Platform 1 3 2 1 The User Log 8 4 Tools and Parts Required 4 2 Topology 3 1 Topology Considerations 3 1 Topology Related Parameters 3 8 Ind
81. ides an easy to use GUI to edit and create these files and a complete set of APIs to automate their creation Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter1 General Overview m Management and Collection Data Collection The Cisco Service Control solution generates usage data and statistics from the SCE platform and forwards them as Raw Data Records RDRs using a simple TCP based protocol RDR Protocol The Cisco Service Control Management Suite SCMS Collection Manager CM software implements the collection system listening in on RDRs from one or more SCE platforms and processing them on the local machine The data is then stored for analysis and reporting functions and for the collection and presentation of data to additional OSS systems such as billing Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 2 Introduction to the SCE Platform This chapter provides an introduction to the SCE 2000 4 8xFE Platform the Service Control hardware component This chapter contains the following sections e The SCE Platform 2 1 e Front Panel2 1 e Back Panel 2 4 e Checking the Shipping Container Contents 2 5 e SCE 2000 Installation Checklist 2 6 The SCE Platform The Service Control Engine SCE platform which is the hardware component of the Cisco Service Control solution is designed to support observation analysis and control of Internet IP traffic
82. iffing mode Cascaded topology Either the SCE 2000 is forwarding traffic to the other SCE 2000 where it is being processed or is simply in bypass mode so traffic through it is not being processed e Unlit traffic is not being bypassed Single SCE 2000 topology indicates normal operation of the SCE 2000 Cascaded topology indicates normal operation of the active SCE 2000 FE ports The FE LEDs indicate the operational status of the SCE 2000 line ports as follows e Active Flashing green indicates that there are packets being received or transmitted e Link Continuous yellow indicates that the system has identified a signal at the port Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 2 Introduction to the SCE Platform A Back Panel LED Groups Description Mng The Mng port LEDs indicate the operational status of the SCE 2000 out of band LAN based management port as follows e Link Active Green indicates that the port link is up Unlit indicates that the port link is down e 10 100 1000 Steady green indicates that the port is set to 100 Mbps Unlit indicates that the port is set to 10 Mbps Flashing Green indicates that the port is set to 1000 Mbps Back Panel The SCE 2000 platform back panel contains the following components Two field replaceable power supply units with ON OFF switches A field replaceable fan drawer e Grou
83. iguration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration E Connecting the Local Console Setting Up the Local Console Step 1 Step 2 Step 3 Step 4 Step 5 This section provides instructions for setting up your local terminal at your workstation to enable you to perform the initial system configuration of the SCE 2000 system using the setup utility Figure 5 1 Connecting to the Local Console gi 1 2 ae Make sure that the terminal configuration is as follows e 9600 baud 8 data bits e No Parity e 1 stop bits No flow control The above SCE 2000 port parameters are fixed and are not configurable To set up the local console complete the following steps Plug the RS 232 serial cable provided with the SCE 2000 into the CON port on the front panel of the SCE 2000 Make sure that you push on the RJ 45 connector attached to the RS 232 serial cable until you hear a click which indicates that the connector is fully inserted and secured in the receptacle Gently pull on the plug to confirm whether the plug is locked into the socket Connect the other end of the serial cable with an attached DB 9 connector to the VT100 compatible local serial terminal Make sure the local terminal is configured as a VT 100 terminal according to the fixed SCE 2000 CON port parameters Press Enter several times until the Cisco logo appear
84. iguring Access Control Lists ACLs Note Step 1 Step 2 The SCE 2000 can be configured with Access Control Lists ACLs which are used to permit or deny incoming connections on any of the management interfaces ACL 0 is a pre defined list that permits access to all IP addresses Configuration of access control lists is done in two stages Create the access control lists You may create 99 ACLs with a maximum of 20 entries per list Each entry consists of an IP address and an indication of whether access is permitted or denied to this IP address Assign the ACLs to the appropriate management interface See Step 9 Configuring the Topology Dependent Parameters on page 5 19 The dialog permits you to skip the creation editing of the ACLs and go directly to assigning ACLs to the management interfaces Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration E Entry Formats Each ACL may permit deny access to any IP address one or more ranges of IP addresses or one or more individual IP address Three entry formats are available to support these options Any IP address Type the word any Any IP address will be permitted or denied access Range of IP addresses Type the beginning IP address in the desired range then enter the wildcard bits that d
85. imary on failure bypass EXAMPLE 2 Use the following command to configure the SCE platform that might be cascaded with the SCE platform in Example 1 This SCE platform would have to be the secondary SCE platform and Link 0 would be connected to this SCE platform since Link 1 was connected to the primary The connection mode would be the same as the first and the behavior of the SCE platform if a failure occurs is also bypass SCE 2000 config if connection mode inline cascade physically connected links link 0 priority secondary on failure bypass Link Mode The SCE platform has an internal hardware card used to maintain the links even when the SCE platform fails This hardware card has four possible modes of operation e bypass e forwarding cutoff e sniffing Normally the link mode is selected by the SCE platform software according to the configured connection mode However the Link mode command can be used to enforce a specific desired mode This may be useful when debugging the network or in cases where we would like the SCE platform just to forward the traffic Note that this is only relevant to inline topologies even though the configuration is available also when in receive only mode The following link mode options are available e Forwarding forwards traffic on the specified link to the SCE platform for processing Bypass stops all forwarding of traffic on the specified link to the SCE platform Traffic sti
86. in either of two types of standard 19 inch equipment rack e 19 inch rack with only two posts in the front Use the supporting brackets included in the kit e 19 inch rack with four posts two in the front and two in the back Use the crossrail supports included in the kit If you are not rack mounting your SCE 2000 place it on a sturdy tabletop or workbench A rubber feet kit is included for tabletop installations This section provides instructions for the physical installation of the SCE 2000 platform including how to install the SCE 2000 in a rack how to install the SCE 2000 on a tabletop or workbench and how to properly ground the SCE 2000 platform The section contains the following topics e Installation Precautions on page 4 5 e Installing the SCE 2000 on a Workbench or Tabletop on page 4 5 e Rack Mounting a SCE 2000 Platform on page 4 6 e Attaching a Chassis Ground Connection on page 4 10 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Installing the SCE 2000 Platform E Installation Precautions The router should already be in the area where you will install it and your installation location should already be determined If not see Site Requirement Guidelines on page 4 3 and the Site Preparation and Safety Guide When installing the SCE 2000 please observe the following conditions e Allow at least 2 inches 5 cm of clearance
87. ing LEDs Both Power LEDs should be green e Bypass LED should be green while the SCE 2000 is on bypass and unlit when the bypass is turned off The Status LED should be a constant orange while booting After a successful boot the Status LED is flashing green It takes a several minutes for the SCE 2000 to boot and for the status LED to change from orange to flashing orange or flashing green Observe the initialization process When the system boot is complete the console screen displays a script and system banner similar to the following Cisco Internetwork Operating System Software IOS tm 7300 Software C7300 JS M Version 12 1 9 CISCO RELEASED VERSION Copyright c 1986 2006 by Cisco Systems Inc Compiled Tue 17 MAY 06 01 51 by biff Image text base 0x40008970 data base 0x40BF8000 When you start up the SCE 2000 platform for the first time the system automatically enters the setup wizard which prompts you for configuration information for initial system configuration On the console terminal after the system displays the system banner and hardware configuration you will see the System Configuration Dialog prompt Refer to Initial System Configuration on page 5 3 for a complete description of the setup wizard You have the option of proceeding with the setup wizard to configure the system or exiting from setup and using configuration commands to configure global system wide and interfa
88. instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral
89. ion 1 4 The Cisco Service Control Concept The Cisco Service Control solution is delivered through a combination of purpose built hardware and specific software solutions that address various service control challenges faced by service providers The SCE platform is designed to support classification analysis and control of Internet IP traffic Service Control enables service providers to create profitable new revenue streams while capitalizing on their existing infrastructure With the power of Service Control service providers have the ability to analyze charge for and control IP network traffic at multigigabit wire line speeds The Cisco Service Control solution also gives service providers the tools they need to identify and target high margin content based services and to enable their delivery As the downturn in the telecommunications industry has shown IP service providers business models need to be reworked to make them profitable Having spent billions of dollars to build ever larger data links providers have incurred massive debts and faced rising costs At the same time access and bandwidth have become commodities where prices continually fall and profits disappear Service providers have realized that they must offer value added services to derive more revenue from the traffic and services running on their networks However capturing real profits from IP services requires more than simply running those services over data links
90. ion The Bypass Mechanism the bypass card supports four different modes The following two modes are possible when the SCE 2000 is not operational due to platform failure or boot e Bypass The external switch forwards traffic with no intervention of the control application running in the SCE 2000 platform but monitoring functions continue uninterrupted e Cutoff There is no forwarding of traffic The link is forced down resulting in traffic cutoff at Layer The Forwarding mode enables control of traffic flow and is not compatible with the non operational status In a single SCE 2000 topology the value of this parameter is determined by whether or not the link can be completely cut when the SCE 2000 fails or whether traffic flow should continue across the link in spite of platform failure e Cutoff mode is required for the following Redundant inline topology e Non redundant inline topology if value added services are crucial and are more important than maintaining connectivity Bypass mode is required for the following Non redundant inline topology if connectivity is crucial Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 4 Installation and Maintenance This chapter explains how to install a SCE 2000 platform in a rack or in a general tabletop or workbench installation Additionally this chapter contains instructions for installing or replacing the power supply units a
91. ion file SCE 2000 show running config This is a general configuration file running config Created on 15 50 56 CET MON February 11 2006 cli type 1 version 1 clock timezone CET 1 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 7 Basic SCE 2000 Platform Operations ing Managing SCE 2000 Configurations snmp server community public ro snmp server host 10 1 1 253 traps version 1 public interface LineCard 0 connection mode active no silent no shutdown flow aging default timeout UDP 60 interface FastEthernet 0 0 ip address 10 1 5 109 255 255 0 0 interface FastEthernet 0 1 interface FastEthernet 0 2 exit line vty 0 4 no timeout exit SCE 2000 SCE 2000 copy running config startup config Writing general configuration file to temporary location Backing up general configuration file Copy temporary file to final location SCE 2000 For backup purposes the old startup config file is saved under the directory tffs0 system prevconf Refer to Recovering a Previous Configuration on page 7 6 for an explanation on how to recover previous configuration To remove a configuration command from the running config use the no form of the command EXAMPLE The following example illustrates how to remove all DNS settings from the running configuration SCE 2000 config no ip name server SCE 2000 config Recovering a Previous Configuration
92. ireless access a CMTS in the Cable access or a switch or router aggregator in other topologies and the network where the SCE 2000 usually connects to a router or layer 3 switch network element Figure 6 1 Cabling Diagram for Single Link Inline Topology Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter6 Cabling the Line Ports and Completing the Installation Connecting the line ports to the network E In the single link inline topology either the first FE link FE 1 SUB NET of the SCE 2000 or the second FE link FE 2 SUB NET can be used as illustrated in the diagram above The remaining ports are unused The port labeled SUB is used for connecting to the network element that is deployed on the subscriber side of the SCE 2000 while port labeled NET is used for connecting to the network element that is deployed on the network side of the SCE 2000 Single Link Receive only Topology In this topology an external switch resides physically on the FE link that the SCE 2000 should monitor The traffic passes through the external switch which splits traffic to the SCE 2000 The external switch should be configured with two port replication configurations one for upstream and one for downstream traffic on the FE link The replicated ports should then be connected to the appropriate SCE 2000 ports R Note When implementing receive only topologies with a switch the switch must support S
93. it requires detailed monitoring and precise real time control and awareness of services as they are delivered Cisco provides Service Control solutions that allow the service provider to bridge this gap Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter1 General Overview E Cisco Service Control Capabilities Service Control for Broadband Service Providers Service providers of any access technology DSL cable mobile and so on targeting residential and business consumers must find new ways to get maximum leverage from their existing infrastructure while differentiating their offerings with enhanced IP services The Cisco Service Control Application for Broadband adds a new layer of service intelligence and control to existing networks that can e Report and analyze network traffic at subscriber and aggregate level for capacity planning e Provide customer intuitive tiered application services and guarantee application SLAs Implement different service levels for different types of customers content or applications e Identify network abusers who are violating the Acceptable Use Policy e Identify and manage peer to peer NNTP news traffic and spam abusers Enforce the Acceptable Use Policy AUP e Integrate Service Control solutions easily with existing network elements and BSS OSS systems Cisco Service Control Capabilities The core of the Cisco Service Control solution is the purpose
94. l others deny 10 1 1 0 permit any If no entry in the assigned Access Control List matches the connection or if the Access Control List is empty the default action is deny To create the access control lists complete the following steps Step 1 Enter the Access Control Lists configuration menu Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration E Initial System Configuration Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Would you like to enter the Access lists configuration menu no y Type y and press Enter The Access Control Lists configuration dialog begins You have the option of creating or modifying Access Control Lists or skipping this section and proceeding directly to assign the existing ACLs to the desired management interfaces Would you like to create new Access lists or modify existing lists no y If you choose not to create or edit Access Control Lists skip to Step 9 Configuring the Topology Dependent Parameters on page 5 19 Type the number of the Access Control List to be configured 1 through 99 and press Enter Note that there is no default for this parameter Begin adding entries to the selected list Indicate whether this entry is permitted access or denied access To permit access press Enter To deny access type n and press Enter Does this e
95. ld you like to enter the Time settings menu no y Type y and press Enter The time settings dialog begins Step 2 Type the time zone abbreviation and press Enter Enter time zone nam UTC CET Step 3 Type the minutes offset from UTC and press Enter Enter time zone minutes offset from UTC 60 The local time and date are displayed and you are asked whether you want to change them The local time and date is 15 00 01 CET FRI 01 July 2002 Would you like to set a new time and date no Step 4 Ifthe time and date are correct go to step 5 If the time and date are not correct answer yes to the above question and press Enter Would you like to set a new time and date no y Confirm your response and type the new time and date This change will take effect immediately both on the system clock and calendar it will also set the time zone you entered Are you sure yes no y Enter new local time and date 14 00 01 1 July 2002 Time zone was successfully set The system clock and the calendar were successfully set Step 5 You are asked whether you wish to enter the SNTP configuration menu If you do not wish to configure the SNTP skip the rest of this section and go to Step 5 Configuring the DNS Settings on page 5 10 To enter the SNTP configuration dialog type y and press Enter Would you like to enter the SNTP configuration menu no y Step 6 Configure the SNTP broadcast client By defau
96. lead color coding used at the DC power source 2 Note Use 12 AWG 2 5 mm copper wire only with hex or loop connectors Ring terminals must be UL approved and suitable for 12 AWG wire Step 4 Using the number 2 Phillips screwdriver securely fasten the protective plate to the terminal block Step 5 Connect the DC power line input leads to the DC power source through a fast 10A circuit breaker Step 6 Turn the on off switch to the on position Step 7 Look at the IN and OK LEDs on the power supply unit and the corresponding Power LED on the front panel If the new DC input power supply unit is operating properly these LEDs will be glowing green Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance ing Fan Module Overview Step 8 Ensure that the power supply is properly aligned and the installation screw is tightened This completes the steps for reconnecting the DC input power supply to the SCE 2000 platform Fan Module Overview The fan module provides cooling for the internal components The fan drawer is a field replaceable unit containing five fans and is installed at the right rear of the SCE 2000 platform When a fan malfunctions the fan module should be replaced as promptly as possible Although it is possible for the unit to function for some time with one non functioning fan this is not optimal or recommended Figure 4 16 SCE Platform
97. les present the procedure for configuring the topology related parameters for various topologies EXAMPLE 1 Following is a sample topology configuration for a non redundant topology using an external switch that is a single SCE 2000 connected in receive only connection mode to one or two FE links Would you like to enter the Topology configuration menu no y Would you like to enter the Topology configuration menu no y Enter Connection mode 1 inline 2 receive only Enter your choice 1 2 Is this a cascade deployment no no Enter admin status of the SCE after abnormal boot 1 Operational 2 Not Operational Enter your choice 1 1 Data collection for the system configuration is completed All other parameter values are automatically assigned by the system Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration EXAMPLE 2 Following is a sample topology configuration for a non redundant inline topology In this topology a single SCE 2000 is connected to one or two FE links When the inline connection mode is specified the user must specify the on failure link behavior Would you like to enter the Topology configuration menu no y Enter Connection mode 1 inline 2 receive only Enter your choice 1 1 Is this a cascade d
98. lit or do not remain lit continuously Power source is faulty Turn the switch to the off position connect the power cable to another power source if available and turn the switch back on Faulty power cable Turn the switch to the off position remove the cable and replace it Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting E Problem Solving Using a Subsystems Approach Faulty power supply If the system still fails to come up when the power supply is connected to a different power source with a new power cable the power supply unit is probably faulty Contact a service representative Table 8 4 Power Supply LEDs LED Label Color Function IN Green The input voltage is in the required range Off The input voltage is not in the required range OK Green On The output voltage is in the required range between 11 9 and 12 1 VDC Off The output voltage is not within the required range is greater than 12 1 VDC or less than 11 9 VDC Power A B front panel Green Steady Corresponding power supply unit is present and functioning normally Red Steady Corresponding power supply unit present but malfunctioning Off Corresponding power supply unit is either not present or has failed Troubleshooting the Firmware Package Installation Check the following to help isolate a problem in the installation of the firmware package Problems related to the installatio
99. ll flows on the link but is not processed in any way by the SCE platform This does not affect the redundancy states Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter6 Cabling the Line Ports and Completing the Installation a Installing a Cascaded System Sniffing allows the SCE platform to forward traffic on the specified link through the bypass mechanism while still analyzing the traffic passively Sniffing is permitted to be configured for all links only use the all links option Cutoff completely cuts off flow of traffic through the specified link Note the following recommendations and restrictions e Since the SCE 1000 platform has only one link the link is not specified e Since the SCE 2000 platforms have more than one link it is required to specify the link The link designations are different for the GBE and FE platforms as follows SCE 2000 4xGBE GBE1 GBE2 GBE3 GBE4 SCE 2000 4 8xFE LINK1 LINK2 e Use the all links option to configure the link mode for all links SCE 2000 platforms only e It is recommended that both links be configured together Use the all links option e Link mode is relevant only to inline topologies e It is recommended that in cascaded topologies both SCE platforms be configured for the same link mode otherwise the service will be unpredictable Sniffing can only be configured for all links therefore to configure sniffing
100. llowing command At the SCE 2000 prompt type show version and press Enter EXAMPLE The following example shows how to display the SCE platform version information SCE 2000 show version System version Version 3 0 0 Build 240 Build time Jan 11 2006 07 34 47 Software version is Version 2 5 2 Build 240 Hardware information is rx Ox0075 dp 0x1808 tx Ox1708 ff 0x0077 cls Ox1721 cpld gt 0x0025 Lic 0x0176 rev GOOL Bootrom P 2a ag L2 cache Samsung 0 5 lic type MFE optic mode MM Product S N CAT093604K3 Product ID SCE2020 4XGBE MM Version ID Hema DAN Deviation Part number 800 26601 01 Revision BO Software revision G001 LineCard S N CAT09370L10 Power Supply type AC SML Application information is Application file tffs0O temp sli Application name Application help Original source file H work Emb jrt V2 5 sml actions drop drop_basic_anyflow san Compilation date Wed November 12 2006 at 21 25 21 Compiler version SANc v2 50 Build 32 gcc_codelets true built on Tue September 23 2006 09 51 57 AM SME plugin v1 1 Default capacity option used Logger status Enabled Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 7 Basic SCE 2000 Platform Operations Displaying the SCE Platform Inventory E Platform SCE 2000 4xGBE Management agent interface version SCE Agent 3 0 5 Build 18 Software packag
101. llowing message will appear Sorry Skipping is not allowed at this stage e Certain groups of related parameters such as time date and SNTP settings form sub dialogs or menus within the setup dialog You may skip an entire menu thereby accepting all default values for the parameters within the menu Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration Each group of related parameters is prefaced by a question asking whether you want to enter the menu To skip the menu answer no n to the question EXAMPLE Would you like to enter the SNMP configuration menu n To abort the setup dialog at any point without making any configuration changes press c All changes already entered will be lost with the exception of time settings Step 1 Configuring Initial Settings Verify the following initial settings for the SCE 2000 e IP address e Subnet mask e Default gateway All values are Internet addresses of the form X X X X where each letter corresponds to a decimal number between 0 and 255 To configure the initial settings complete the following steps Step 1 The current IP address is displayed To accept the displayed value press Enter e To change the value type the desired value in the format x x x x and press Enter Step 2 The current subn
102. lt the SNTP broadcast client is not enabled To disable the SNTP broadcast client press Enter To enable the SNTP broadcast client type y and press Enter Enable SNTP broadcast client no Step 7 Define the time interval between unicast updates Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration To accept the displayed default value press Enter To change the value type the desired number of seconds 64 through 1024 and press Enter Enter time interval in seconds between unicast updates 1024 Step 8 You may enter an IP address for the SNTP unicast server Type in the hostname or the IP address in the form x x x x and press Enter Would you like to configure SNTP unicast servers no y Enter IP address or hostname of SNIP unicast server 10 1 1 1 EXAMPLE Following is a sample time setting dialog In addition to setting the time zone time and date are changed and SNTP unicast updates are configured Would you like to enter the Time settings menu no y Enter time zone nam UTC ISR Enter time zone minutes offset from UTC 120 The local time and date is 15 35 23 ISR FRI July 19 2002 Would you like to set a new time and date no y This change will tak ffect immediately both on the system clock and the calendar it will also set the
103. ly topologies e Redundancy Must the system be designed to guarantee uninterrupted SCE 2000 functionality If so there must be a backup SCE 2000 Platform to assume operation in case of failure of the primary device e Link continuity How should the SCE 2000 respond to platform failure with regard to link continuity Should traffic flow continue even though the unit is not operating or be halted until the platform is repaired replaced These issues determine three important aspects of system deployment and configuration How many SCE 2000 Platforms are needed and how will they be installed e Physical topology of the system The actual physical placement of the SCE 2000 in the system Topology related configuration parameters The correct values for each parameter must be ascertained before configuring the system to make sure that the system will function in the desired manner Functionality The SCE 2000 can serve one of two general functions e Monitoring and Control The SCE 2000 monitors and controls traffic flow Decisions are enforced by the SCE 2000 depending on the results of the monitoring functions of the SCE 2000 and the configuration of the Service Control Application for Broadband or Mobile solution In order to perform control functions the SCE 2000 must be physically installed as an inline installation and the connection mode must be inline e Monitoring only The SCE 2000 monitors traffic
104. m to take advantage of the unique SCE platform capabilities Loading and activating an application includes the following stages e Downloading the application provided as an SLI file to the SCE 2000 disk e Activating the application Configuring the application The detailed procedure of how to perform these operations is not specified and described in this manual For further details refer to the following documentation e Service Control Application for Broadband User Guide e Service Control Application for Broadband Reference Guide Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 7 Basic SCE 2000 Platform Operations This chapter describes how to start up the SCE 2000 platform reboot and shutdown It also describes how to manage configurations This chapter contains the following sections e Starting the SCE 2000 Platform 7 1 e Managing SCE 2000 Configurations 7 4 e Performing Complex Configurations 7 7 e Displaying the SCE Platform Version Information 7 8 e Displaying the SCE Platform Inventory 7 9 e Displaying the System Uptime 7 10 e Rebooting and Shutting Down the SCE Platform 7 10 Starting the SCE 2000 Platform The procedures for starting the SCE 2000 platform are explained in the following sections e Checking Conditions Prior to System Startup on page 7 1 e Starting the System and Observing Initial Conditions on page 7 2 Checking Conditions Prior to System Startup
105. m Cisco Systems World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites e http www cisco com e http www china cisco com e http www europe cisco com Documentation CD ROM Cisco documentation and additional literature are available in a CD ROM package that ships with your product The Documentation CD ROM is updated monthly and may be more current than printed documentation The CD ROM package is available as a single unit or as an annual subscription Ordering Documentation Cisco documentation is available in the following ways e Registered Cisco Direct Customers can order Cisco Product documentation from the networking Products MarketPlace http www cisco com cgi bin order order_root pl e Registered Cisco com users can order the Documentation CD ROM through the online Subscription Store http www cisco com pcgi bin marketplace welcome pl e Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco corporate headquarters California USA at 408 526 7208 or in North America by calling 800 553 NETS 6387 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Preface E Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web you can submit technical comments electronically Click Feedback in the toolbar a
106. mple output from the show interface Mng command ip address 10 1 6 145 subnet mask 255 255 0 0 Configured speed auto configured duplex auto AutoNegotiation is On link is Up actual speed 100 actual duplex half show ip default gateway Displays the IP address of the configured default gateway Following is a sample output from the show ip default gateway command Default gateway 10 1 1 1 show ip route Displays the entire routing table and the destination of last resort default gateway Following is a sample output from the show ip route command gateway of last resort is Ton oer aa e show access lists Shows all access lists or a specific access list Following is a sample output from the show access lists command Standard IP access list 1 Permit 10 1 1 0 wildcard bits 0 0 0 255 deny any show telnet Displays the status of the telnet server daemon status or any active Telnet sessions sessions Following is a sample output from the show telnet command show telnet sessions There is 1 active telnet session Index Source 0 LO ct 20 1 show telnet status Telnet deamon is enabled show line vty timeout Shows the timeout configured for Telnet sessions Following is a sample output from the show line vty timeout command Timeout is 30 minutes Troubleshooting the link interface subsystem show interface FastEthernet 0 Displays information for a specific FE In
107. n yes If you choose to disable DNS lookup skip the rest of this section and go to Step 6 Configuring the RDR Formatter Destination on page 5 11 The rest of the dialog is not presented as it is irrelevant when DNS lookup is disabled Type the default domain name to be used and press Enter Note that there is no default domain name You may accept the default domain name or enter a new one Enter default domain name Type the IP address of the primary domain name server and press Enter Enter Primary DNS IP address Note that there is no default for this parameter You may configure up to three domain servers Would you like to add another Name Server no To exit the DNS settings dialog press Enter To add another domain server type y and press Enter You are asked to enter the IP address of the next domain name server Enter Secondary DNS IP address When IP addresses for all servers have been entered exit the dialog by pressing Enter Would you like to add another Name Server no EXAMPLE Following is a sample DNS configuration dialog The default domain name is pcube com and the IP address of the Domain Name Server is 10 1 1 230 Would you like to enter the DNS configuration menu no y Enable IP DNS based hostname translation yes Enter default domain name pceube com Enter Primary DNS IP address 10 1 1 230 Would you like to add another Name Server no Step 6
108. n changes made If the setup is aborted the dialog is ended If there are no errors the system requests confirmation of either a yes or no answer in order to prevent mistakes Type the appropriate answer y or n and press Enter The running configuration would be overwritten by the changes you have just entered are you sure yes no The selected action is carried out by the system Ifthe apply and save action is not confirmed no the setup is aborted Setup procedure aborted no configuration changes made Ifthe apply and save action is confirmed yes the configuration is applied and saved The new running configuration will be saved to the startup configuration If the configuration was applied and saved you may also save it to a file at a remote station Cisco SCE 2000 4 8xFE Installation and Configuration Guide Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration a Initial System Configuration Do you want to save a copy of the startup configuration file in a remote station no To save the configuration to a remote station type y and press Enter The system will ask for FTP path Enter a full FTP path of the remote destination Step 6 The system informs you that the configuration is complete Committing configuration Configuration completed successfully Saving configuration Writing general configuration file to temporary location Backing
109. n of the firmware package could be any of the following e File not found in the expected location e Wrong file type e Device to which the file is to be extracted is full Table 8 5 Troubleshooting the Firmware Package Installation Diagnostic Action Enter the CLI command e configure e Boot system lt filename gt Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Problem Solving Using a Subsystems Approach E Symptom Possible Cause Possible Solution Returned error is The package file does not exist in Verify package file location and the specified location try again Error File lt file name gt does not exist In the output of the command Package file type mismatch Verify that you are trying to the package file type is open the correct package file management image instead of system image In the output of the command Package file platform mismatch Verify that you have the package the package file platform is file appropriate to your platform not the correct installation file type for the SCE 2000 Returned error is The file is not a software Verify that you are trying to Package file lt file installation package file open the correct package file name gt does not contain magic header Returned error is tffs0 device is full Delete old and unnecessary files and try the package extraction Error There are only again X
110. nagement Interfaces and Performing Initial System Configuration Initial System Configuration Step 10 Completing and Saving the Configuration Step 1 Step 2 Step 3 Step 4 Step 5 OL 7826 05 When you have completed the entire configuration the system checks for errors If errors are found a warning message appears When the configuration is error free you may apply and save it To complete and save the configuration complete the following steps The system informs you that data collection is complete We recommend that you view the entire new configuration before it is applied Type y and press Enter Note that there is no default If there are no errors go to step 3 Data collection for the system configuration is completed Would you like to view the new configuration before it is applied yes no y If any errors are detected you may choose to view them Press Enter Found errors in the new configuration would you like to view them yes The following errors were found Warning RDR formatter destination 10 1 1 1 is not allowed in the IP access class You are asked whether to apply and save the configuration Apply and Save this configuration yes no To apply and save the configuration type y and press Enter To abort the setup procedure without applying or saving the configuration recommended if there are errors type n and press Enter Setup procedure aborted no configuratio
111. nal States SCE 2000 Description Status LED State Operational Status Booting Initial state after reset Orange Operational SCE 2000 becomes operational after completing the following Flashing green process e Boot is completed e Power self tests are completed without failure e Platform configuration is applied Cisco SCE 2000 4 8xFE Installation and Configuration Guide Chapter 8 Troubleshooting E Problem Solving Using a Subsystems Approach SCE 2000 Description Status LED State Operational Status Warning SCE 2000 is fully operational as above but one of the Flashing orange following occurred e Line ports FE ports to the link are down e Management port link is down e Temperature raised above threshold e Voltage not in required range e Fans problem e Power supply problem e Insufficient space on the disk Note If the condition that caused the SCE 2000 to be in Warning state is resolved for example link is up the SCE 2000 reverts to Operational state Failure System is in Failure state after Boot due to one of the following Red conditions e Power on test failure e Three abnormal reboots in less than 20 minutes e Platform configured to enter Failure mode consequent to failure induced reboot this is configurable using CLI command Note Depending on the cause of failure the management interface and the platform configuration may or may not be active available Problem Solving Usin
112. names SET community names ID number of the ACL controlling IP access ID number of the ACL controlling telnet access Enable or disable SNMP management Community strings to allow GET access and associated ACLs maximum 20 Community strings to allow SET access and associated ACLs maximum 20 trap managers maximum Trap manager IP address community string and SNMP version 20 Authentication Failure trap status Sets the status of the Authentication Failure traps Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration Parameter Definition enterprise traps status Sets the status of the enterprise traps system administrator Name of the system administrator Topology Configuration connection mode Is the SCE 2000 installed using inline topology or receive only topology using an external switch type of deployment Is this a cascade topology with two SCE 2000s connected via the cascade ports Or is this a single platform topology physically connected link In a cascade deployment this parameter sets the index for the link that this SCE 2000 is deployed on The options for SCE 2000 are link 0 or link 1 cascade topology only In a single SCE 2000 Platform deployment this parameter is not relevant since one SCE 2000 is deployed on both links In this c
113. nd further instructions Provide the representative with the following information Date you received the router e Chassis serial number Type of software and release number Brief description of the problem you are having Brief explanation of the steps you have taken to isolate and resolve the problem Maintenance agreement or warranty information Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting a Troubleshooting Tools The following table shows the general troubleshooting strategy described in this chapter Refer to this table as necessary to follow the steps to isolate problems to a specific subsystem and resolve the problem if possible Table 8 1 Troubleshooting Strategy for Startup Problems Step 1 Turn power on Go to Step 2 P Step 2 Power A Power B LEDs on Go to Step 3 Refer to Troubleshooting the power subsystem on page 8 9 and go to Step 3 Step 3 Status LED red failure Refer to Go to Step 4 Troubleshooting the firmware package installation on page 8 10 and go to Step 4 Step 4 Management interface Go to Step 5 Refer to Troubleshooting the operational management subsystem on page 8 11 and go to Step 4 Step 5 Link interfaces operational Go to Step 6 Refer to Troubleshooting the link interface subsystem on page 8 13 and go to Step 5 Step 6 System startup successful all interfaces operating normally Tr
114. nd connections The rear panels of both the AC and DC powered SCE 2000 platforms are shown in the following pair of figures Figure 2 2 SCE Platform Back Panel AC Power Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 2 Introduction to the SCE Platform Checking the Shipping Container Contents E Checking the Shipping Container Contents Use the SCE 2000 Component List to check the contents of the SCE 2000 platform shipping container Do not discard the shipping container You need the container if you move or ship the SCE 2000 platform in the future Table 2 4 SCE 2000 Components List Component Description Received SCE 2000 SCE 2000 platform configured with either AC or DC power platform supplies Accessories The following accessories might arrive in separate shipping containers e Rack mount e Two mounting brackets for 19 rack kit i e Six screws Philips 8 32 x 3 8 for attaching the brackets to the SCE 2000 chassis e supporting mounting brackets for 19 rack e Two crossrail supports for 19 rack with front and back posts e Management e Fast Ethernet cable for connecting to the Management port bl now e RS 232 serial cable DB 9 to RJ 45 for connecting to a local terminal e Power cables Two AC power supply cords if ordered with AC input power supply units e Grounding kit e Grounding cable e Two Hex nuts 14 e Two spring washers 14
115. nd fan modules gt Warning Before you install operate or service the system read the Regulatory Compliance and Safety Information for the Cisco Service Control Engine This guide contains important safety information you should know before working with the system This chapter contains the following sections e Preparing to Install the SCE 2000 Platform 4 e Installing the SCE 2000 Platform 4 4 e Power Supply Overview 4 11 e Removing and Replacing a Power Supply Unit 4 14 e Fan Module Overview 4 20 e Replacing the Battery 4 22 Preparing to Install the SCE 2000 Platform Before installing your SCE 2000 platform you should consider the power and cabling requirements that must be in place at your installation site the equipment you need to install the platform and the environmental conditions your installation site must meet to maintain normal operation This section guides you through the process of preparing for your SCE 2000 platform installation and the installation in a rack The section contains the following topics e Tools and Parts Required on page 4 2 e Site Requirement Guidelines on page 4 3 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance ie Preparing to Install the SCE 2000 Platform Figure 4 1 SCE Platform Dimensions Q _ A 3 47 in Table 4 1 SCE 2000 Dimensions Dimension Measurement Height 3 47 inches 9 5 cm Width 1
116. nd select Documentation After you complete the form click Submit to send it to Cisco You can e mail your comments to bug doc cisco com To submit your comments by mail use the response card behind the front cover of your document or write to the following address Attn Document Resource Connection Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Obtaining Technical Assistance Cisco provides Cisco com on page x as a starting point for all technical assistance Customers and partners can obtain documentation troubleshooting tips and sample configurations from online tools For Cisco com registered users additional troubleshooting tools are available from the TAC website Cisco com Cisco com is the foundation of a suite of interactive networked services that provides immediate open access to Cisco information and resources at any time from anywhere in the world This highly integrated Internet application is a powerful easy to use tool for doing business with Cisco Cisco com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity Through Cisco com you can find information about Cisco and our networking solutions services and programs In addition you can resolve technical issues with online technical support download and test software packages and order Cisco learning materials and merchandis
117. nfigure line timeout timeout lt time in seconds gt Troubleshooting the Link Interface Subsystem Check the following to help isolate a problem in the link interface subsystem In general the case where no traffic is coming out of the SCE 2000 is often caused by link problems or FE interface configuration Note that in some cases the problem which seems as a transmit problem could be in the Rx no traffic is being received by the SCE 2000 or there is actually no traffic on the line which could be a normal situation x Note In CLI commands of FastEthernet interfaces stands for the number of the interface This can be 1 through 4 Problems in the link interface subsystem could be any of the following e Link is down LINK LED not lit and system status is WARNING Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting E Problem Solving Using a Subsystems Approach e Peer does not receive traffic from SCE 2000 FE link is lit and Tx LED is flashing e FE link is up but not receiving from peer FE link is lit but Rx LED is not flashing Table 8 7 Troubleshooting the Link Interface Subsystem Symptom Diagnostic Action Possible Cause Possible Solution e Link is down LINK CLI command Connector is not connected Reconnect the cable to the FE port LED not lit to the platform or to the and to network e show interface network e Status is WARNING
118. nforces different policies on different subscribers and tracks usage on an individual subscriber basis the Cisco Service Control Management Suite SCMS Subscriber Manager SM may be used as middleware software for bridging between the OSS and the SCE platforms Subscriber information is stored in the SM database and can be distributed between multiple platforms according to actual subscriber placement The SM provides subscriber awareness by mapping network IDs to subscriber IDs It can obtain subscriber information using dedicated integration modules that integrate with AAA devices such as Radius or DHCP servers Subscriber information may be obtained in one of two ways e Push Mode The SM pushes subscriber information to the SCE platform automatically upon logon of a subscriber e Pull Mode The SM sends subscriber information to the SCE platform in response to a query from the SCE platform Service Configuration Management Service configuration management is the ability to configure the general service definitions of a service control application A service configuration file containing settings for traffic classification accounting and reporting and control is created and applied to an SCE platform The SCA BB application provides tools to automate the distribution of these configuration files to SCE platforms This simple standards based approach makes it easy to manage multiple devices in a large network Service Control prov
119. ng removed or replaced Step 1 Place the on off switch on the DC input power supply in the OFF O position Step 2 Make sure that that power is removed from the DC circuit by turning off the circuit breaker or switch providing power to the DC input power supply Step 3 Observe that the corresponding Power LED on the front panel turns off Step 4 Remove the screw from one DC power line input lead receptacle and pull the lead from the connector Repeat this step for the remaining lead This completes the procedure for powering down a DC input power supply unit on a SCE 2000 platform Proceed to Removing the Power Supply Unit on page 4 16 Removing the Power Supply Unit To remove the AC input or DC input power supply unit from the SCE 2000 platform complete the following steps Step 1 Using a 1 4 inch flat blade screwdriver loosen the captive installation screw on the corner of the faceplate of the power supply Step 2 Grasp the power supply handle and pull the power supply from the router This completes the procedure for removing the power supply from a SCE 2000 platform Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Removing and Replacing a Power Supply Unit E Replacing the Power Supply Unit A Warning Do not mix AC input and DC input power supply units in the same SCE 2000 platform To install a new power supply into a SCE 2
120. ng config Created on 19 36 07 UTC THU February 14 2006 cli type 1 version 1 interface LineCard 0 no silent no shutdown interface FastEthernet 0 0 ip address 10 1 5 109 255 255 0 0 interface FastEthernet 0 1 interface FastEthernet 0 2 exit line vty 0 4 exit SCE 2000 copy tffs0 system prevconf config tx1 tffs0 system config txt SCE 2000 Performing Complex Configurations After you have installed your SCE 2000 platform hardware checked all external connections turned on the system power allowed the system to boot up and performed the initial system configuration you might need to perform more complex configurations which are beyond the scope of this publication For further information on system and interface configuration refer to the following documents e Cisco Service Control Engine SCE Software Configuration Guide e Cisco Service Control Engine SCE CLI Command Reference Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 7 Basic SCE 2000 Platform Operations x Displaying the SCE Platform Version Information Displaying the SCE Platform Version Information Use this command to display global static information on the SCE platform such as software and hardware version image build time system uptime last open packages names and information on the SLI application assigned To show the version information for the SCE platform software and hardware use the fo
121. nnot resolve your technical issue by using the TAC online resources Cisco com registered users can open a case online by using the TAC Case Open tool at http www cisco com tac caseopen Contacting TAC by Telephone If you have a priority level 1 P1 or priority level 2 P2 problem contact TAC by telephone and immediately open a case To obtain a directory of toll free numbers for your country go to http www cisco com warp public 687 Directory DirTAC shtml P1 and P2 level problems are defined as follows e P1 Your production network is down causing a critical impact to business operations if service is not restored quickly No workaround is available e P2 Your production network is severely degraded affecting significant aspects of your business operations No workaround is available Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 1 General Overview This chapter provides a general overview of the Cisco Service Control solution It introduces the Cisco Service Control concept and the Service Control capabilities It also briefly describes the hardware capabilities of the Service Control Engine SCE platform and the Cisco specific applications that together compose the total Cisco Service Control solution This chapter contains the following sections e The Cisco Service Control Concept 1 1 e Cisco Service Control Capabilities 1 2 e The SCE Platform 1 3 e Management and Collect
122. ntation ix Obtaining Technical Assistance x On Failure Mode Parameter 3 10 Order of Entries 5 13 Ordering Documentation ix Organization vi P Performing Complex Configurations 7 7 Physical Topologies 3 4 Physically Connected Links Parameter 3 10 Cisco SCE 2000 4 8xFE Installation and Configuration Guide Power Supply Overview 4 11 Power Supply Specifications 4 14 Powering Down a DC Input Power Supply Unit and Removing the DC Input Leads 4 16 Powering Down an AC Input Power Supply e 4 15 Powering Down the Power Supply Unit and Disconnecting Input Power 4 15 Preface v Preparing to Install the SCE 2000 Platform 4 1 Priority 3 10 Problem Solving Using a Subsystems Approach e 8 8 R Rack Mounting a SCE 2000 Platform 4 6 Rebooting and Shutting Down the SCE Platform 7 10 Rebooting the SCE Platform 7 10 Reconnecting AC Input Power Supply Unit e 4 18 Reconnecting DC Input Power Supply Unit e 4 18 Reconnecting the Power 4 17 Recovering a Previous Configuration 7 6 Redundancy 3 2 Related Publications vii Removing and Replacing a Power Supply Unit 4 14 Removing and Replacing the Fan Module e 4 20 Removing the Fan Module 4 20 Removing the Power Supply Unit 4 16 Replacing the Battery 4 22 Replacing the Fan Module 4 21 Replacing the Power Supply Unit 4 17 S Saving the Configuration Settings 7 5 SCE 2000 Confi
123. ntenance Power Supply Overview E Figure 4 11 Grounding the Unit DC This completes the procedure for installing the SCE 2000 chassis Proceed to the next section Connecting to the Power Supply to continue the installation Power Supply Overview The SCE 2000 is available in two power options e Dual line feed AC power SCE 2000 is shipped with two appropriate AC power supply cords e Dual line feed DC power requires appropriate cables hex or loop connectors see Reconnecting DC Input Power Supply Unit on page 4 18 The dual power supply units supply hot swappable redundant power Redundant power is useful as a failover if a situation occurs where one power supply is down for instance a power supply fails or a new power supply needs to be installed the SCE 2000 can continue to run properly using the other power supply Each power supply has fans that cool the power supply unit These fans also help to cool the internal components of the SCE 2000 as they direct the air flow to the outside through vents in the rear of the power supply unit The faceplates of both power supplies have a handle an on off switch and one captive installation screw An AC input power receptacle is available on the AC input power supply and a DC input terminal block is available on the DC input power supply Note that the power supply units are asymmetrical with a screw in only one corner of the unit Therefore both power suppl
124. ntry permit access yes Type the IP address to be added to this list and press Enter Type any and press Enter to include any IP address in the ACL Note that there is no default for this parameter Enter IP address or the word any to denote any IP address If you entered a specific IP address enter the wildcard bits to define a range of IP addresses and press Enter See Entry Formats on page 5 13 To define an individual IP address type 0 0 0 0 and press Enter There is no default for this parameter Enter wildcard bits The maximum number of entries in an ACL is 20 If the any option was used no other IP addresses may be added to the list To add more entries type y and press Enter Would you like to add another entry to this list no y Enter up to 20 entries as described in step 5 and step 6 e When all entries have been added press Enter Would you like to add another entry to this list no When all entries are added to one list you are asked whether you would like to create another ACL You may define up to 99 ACLs e To create another ACL type y and press Enter Would you like to configure another list no y Enter up to 20 IP addresses in this new ACL as described in step 5 and step 6 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configu
125. o a 19 rack There are two standard types of equipment racks and the appropriate brackets for each are provided in the enclosed kit e 19 rack with front rack posts the mounting kit includes two mounting brackets as illustrated below e 19 rack with front and back rack posts in addition to the mounting brackets illustrated below the mounting kit includes two crossrail supports that the unit slides onto Mounting Brackets for 2 post Rack Mounting Brackets for 4 post Rack The SCE 2000 mounts to the two front rack posts with brackets that attach to the front of the SCE 2000 The inside width between the two posts or mounting strips left and right must be at least 17 3 inches 44 cm x Note Remember to leave a two inch 5 cm clearance on both sides of the SCE 2000 and at the rear for adequate airflow for the inlet and exhaust vents Because the inlet and exhaust ports vents for cooling air are located at both sides of the chassis respectively multiple SCE 2000s can be stacked in a rack with no vertical clearance Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 4 Installation and Maintenance Installing the SCE 2000 Platform E Attaching the Brackets to the SCE 2000 Before installing the SCE 2000 in the rack you must first install an appropriate rack mount bracket on each side of the front of the SCE 2000 as illustrated in the following figure See Tools and Part
126. o add another SNMP trap manager no Step 14 Configure the Authentication Failure trap status To disable the Authentication Failure trap press Enter To enable the Authentication Failure trap type y and press Enter Enable the Authentication Failure trap no Step 15 Configure the SCE enterprise trap status e To disable the SCE enterprise traps type n press Enter e To enable the SCE enterprise traps type y and press Enter Enable the SCE enterprise traps Step 16 Type the name of the system administrator and press Enter Note that there is no default for this parameter Enter system administrator contact name EXAMPLE Following is a sample SNMP configuration configuring one trap manager one GET community and one SET community and enabling the authentication failure trap as well as all enterprise traps Would you like to enter the SNMP configuration menu no y Enable SNMP management no y Enter SNMP GET community name public Enter Access list number allowing access with this community string use 0 to allow all 0 Would you like to add another SNMP GET community no Enter SNMP SET community name private Enter Access list number allowing access with this community string use 0 to allow all 2 Would you like to add another SNMP SET community no Would you like to configure SNMP trap managers no y Enter SNMP trap manager IP address 10 1 1 2
127. on and Configuration Guide Chapter6 Cabling the Line Ports and Completing the Installation E Installing a Cascaded System Step9 Connect the traffic port of SCE 2000 2 this will cause a momentary down time until the network elements from both sides of the SCE 2000 auto negotiate with it and starts working when working inline See Dual Link Two SCE 2000s Topology on page 6 4 Step 10 When full control is needed change the link mode on both SCE 2000s on both links to forwarding It is recommended to first configure the active SCE 2000 and then the standby See Link Mode on page 6 11 Step 11 You can now start working with the Subscriber Manager CLI Commands for Cascaded Systems This section presents CLI commands relevant to the configuration and monitoring of a redundant system Use the following commands to configure and monitor a redundant system e connection mode e no force failure condition e Show interface linecard number connection mode e Show interface linecard number physically connected links Topology Related Parameters for Redundant Topologies All four of the topology related parameters are required when configuring a redundant topology Connection mode Redundancy is achieved by cascading two SCE platforms Therefore the connection mode for both SCE platforms may be either e Inline cascade e Receive only cascade e Physically connected links For each of the cascaded
128. onfiguration before it is applied yes no Apply and Save this configuration yes no y New configuration would be displayed here Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Connecting the Management Interface E The running configuration would be overwritten by the changes you have just entered are you sure yes no y The new running configuration will be saved to the startup configuration Do you want to save a copy of the startup configuration file in a remote station no 2y Enter a full FTP path of the remote destination ftp vk vk 10 1 1 253 h copyofstartup txt Committing configuration Configuration completed successfully Saving configuration Writing general configuration file to temporary location Backing up general configuration file Copy temporary file to final location Done EXAMPLE 3 Following is an example of a configuration that was aborted although no errors were detected Data collection for the system configuration is completed Would you like to view the new configuration before it is applied yes no Apply and Save this configuration yes no n The changes you have just entered would be discarded are you sure yes no y Setup procedure aborted no configuration changes made Connecting the Management Interface The SCE platform i
129. ons equipment and installation procedures as well as electronic circuitry and wiring practices You should also have experience as an electronic or electromechanical technician This installation guide explains the initial hardware installation and basic configuration procedures for the SCE 2000 It contains procedures for unpacking and installing the device and performing basic configuration via the setup wizard After completing the installation and basic configuration procedures covered in this guide you will then use the appropriate companion publications to more completely configure your system This guide contains instructions on how to install and run the SCE 2000 platform This guide assumes a basic familiarity with telecommunications equipment and installation procedures Organization The major sections of this guide are as follows Chapter Description Chapter 1 Overview on page l 1 This chapter provides a brief introduction to Cisco Service Control Chapter 2 Introduction to the SCE This chapter provides a hardware overview of the SCE Platform on page 2 1 2000 platform Chapter 3 Topology on page 3 1 This chapter describes the possible deployment topologies of the SCE 2000 and explains how various aspects of the topology determine the configuration of the system Chapter 4 Installation and This chapter explains how to install a SCE 2000 platform Maintenance on page 4 in a rack or in a general tabletop installation and ho
130. orms Dual Link Inline Topology Router Router f am soa om Link 2 Subscriber Router Router ae a This fail over solution preserves the SCE 2000 functionality and the network link e The two SCE 2000s are simultaneously aware of the subscriber contexts and subscriber states are constantly exchanged between them such that if the primary SCE 2000 fails the secondary can take over with minimum state loss e When one SCE 2000 fails depending on the type of failure its link traffic is still bypassed to the functioning SCE 2000 and processed there so the traffic processing continues for both the links The bypass of the traffic through the failed SCE 2000 is configurable and the user may choose to always cutoff the line that goes through the failed SCE 2000 In this case network redundancy protocols like HSRP are responsible for identifying the line cutoff and switching all the traffic to go through the functioning SCE 2000 Topology Related Parameters Refer to the following sections to determine the correct values for all topology related parameters before beginning run the initial setup of the SCE 2000 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 3 Topology Physical Topologies i SCE 2000 Configuration There are four topology related parameters Connection mode Can be any one of the following depending on the physical installation of the SCE 2000 Refer to
131. ote You can access Cisco software configuration and hardware installation and maintenance documentation on the World Wide Web at Cisco Website URL Translated documentation is available at the following URL International Cisco Website For initial installation and startup information refer to the SCE 2000 4 8xFE Quick Start Guide e For international agency compliance safety and statutory information for wide area network WAN interfaces for the SCE 2000 platform refer to the Regulatory Compliance and Safety Information for Cisco Service Control Engine SCE For installation and configuration of the other components of the Service Control Management Suite refer to e Cisco SCMS Subscriber Management User Guide Cisco SCMS Collection Manager User Guide e Cisco Service Control Application for Broadband User Guide e Cisco Service Control Application Reporter User Guide e To view Cisco documentation or obtain general information about the documentation refer to the following sources Obtaining Documentation The Cisco Information Packet that shipped with your SCE 2000 platform Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Preface E Conventions Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square bracket
132. oubleshooting Tools There are three tools that will help you to successfully troubleshoot your SCE 2000 installation e CLI Commands for Troubleshooting on page 8 2 The User Log on page 8 4 e Check the LEDs on page 8 7 CLI Commands for Troubleshooting Use the following commands to provide information to help you troubleshoot installation of your SCE 2000 platform Refer to Cisco Service Control Engine SCE Software Configuration Guide or the Cisco Service Control Engine SCE CLI Command Reference for more information x Note Remember that if the management interface is not operational you should connect the SCE 2000 platform to a local console so that you can enter CLI commands for troubleshooting Troubleshooting firmware package installation Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Troubleshooting Tools E Boot system lt filename gt Specifies and verifies the package file to be installed Error messages or other output identify problems with the package file Following is a sample output from the Boot system command SCE 2000 config boot system ftp vk vk 10 1 1 230 downloads SENum pkg pkg Verifying package file SENum pkg pkg Package file verified OK Troubleshooting the management subsystem show interface Mng Displays IP address and auto negotiation information for the management interfaces Following is a sa
133. ping these flows with user ownership the SCE platforms provide real time classification of network usage This information provides the basis of the SCE platform advanced traffic control and bandwidth shaping functionality Where most bandwidth shaper functionality ends the SCE platform provides more control and shaping options including e Layer 7 stateful wire speed packet inspection and classification e Robust support for over 600 protocols and applications including e General HTTP HTTPS FTP TELNET NNTP SMTP POP3 IMAP WAP and others P2P file sharing FastTrack KazaA Gnutella BitTorrent Winny Hotline eDonkey DirectConnect Piolet and others e P2P VoIP Skype Skinny DingoTel and others Streaming and Multimedia RTSP SIP HTTP streaming RTP RTCP and others e Programmable system core for flexible reporting and bandwidth control Transparent network and BSS OSS integration into existing networks e Subscriber awareness that relates traffic and usage to specific customers Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter1 General Overview ing Management and Collection Figure 1 1 SCE Platform in the Network a p i F Corporate p Users Ss A Peis sic The following diagram illustrates a common deployment of an SCE platform in a network pr N A Provider ae E network eead z amp Internet te A gegniion SCE platform CNTS a
134. ps Install both SCE 2000s power them up and perform the initial system configuration See Installation and Maintenance on page 4 1 and Connecting the Management Interfaces and Performing Initial System Configuration on page 5 1 Connect both SCE 2000s to the management station See Connecting the Management Interface on page 5 25 Connect the cascade ports The cascade ports must be connected directly in Layer 1 dark fibers not through switches See Dual Link Two SCE 2000s Topology on page 6 4 Set topology configurations for each SCE 2000 via the connection mode options See Topology Related Parameters for Redundant Topologies on page 6 10 Make sure that theSCE 2000s have synchronized and active SCE 2000 was elected Use the show interface linecard 0 connection mode command If you want to start with bypass sniffing change the link mode to your required mode in both SCE 2000s on both links The bypass mode will be applied only to the active SCE 2000 See Link Mode on page 6 11 Make sure that the link mode is as you required See Monitoring the System on page 6 12 Use the show interface linecard 0 link mode command Connect the traffic port of SCE 2000 1 This will cause a momentary down time until the network elements from both sides of the SCE 2000 auto negotiate with it and start working when working inline See Dual Link Two SCE 2000s Topology on page 6 4 Cisco SCE 2000 4 8xFE Installati
135. ration e When all ACLs have been created press Enter Would you like to configure another list no You are now prompted to assign the desired ACLs to restrict IP and Telnet access Step 9 Restrict IP access to the SCE 2000 by assigning the appropriate ACL Type the number of the ACL to be assigned to IP access and press Enter To accept the default ACL press Enter Enter IP access class 0 Step 10 Restrict Telnet access to the SCE 2000 by assigning the appropriate ACL Type the number of the ACL to be assigned to the Telnet interface and press Enter To accept the default ACL press Enter Enter Telnet access class 0 2 EXAMPLE 1 This example illustrates a common access control scenario Let us assume the following We want to permit every station to access the SCE platform on the management port e g ping SNMP polling etc e We want to restrict Telnet access to only a few permitted stations We therefore need to create two access control lists e For general IP access permit access to all IP addresses e For Telnet permit access to the specified IP address and deny to all others ACL 1 permit any IP address Assign to IP access ACL 2 permit access to 10 1 1 0 10 10 10 1 deny to all others Assign to Telnet access Would you like to enter the Access lists configuration menu no y Would you like to create new Access lists or modify existing lists no y Enter ACL number 1 Does
136. re 3 4 Single SCE Platform Dual Link Receive Only Topology Subse External Sess Router switch Router a i Link 2 A f7 j ae oo Router Subscriber Router switch gt No When implementing receive only topologies with a switch the switch must support SPAN functionality te that includes separation between ingress and egress traffic and multiple SPAN ports destinations Two Cascaded SCE 2000s For Dual Links In this topology two cascaded SCE 2000s are used This allows a fail over solution where in case of a failure of one SCE 2000 the functionality that the SCE 2000 provides is preserved by the redundant platform Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 3 Topology E Physical Topologies Two Cascaded SCE 2000s Inline Topology This topology allows both control and monitoring functionality where redundancy is required and inline connection is used The two SCE 2000s are cascaded so the primary SCE 2000 processes the traffic of the two links while the secondary SCE 2000 only bypasses the traffic of its links to the primary SCE 2000 for processing and then bypasses the processed traffic back to the link The two SCE 2000s also exchange keep alive messages and subscriber state information In case the primary SCE 2000 fails the two SCE 2000s switch their roles and this way fail over is provided Figure 3 5 Two SCE Platf
137. rious topologies FE 3 4 FastEthernet RJ 45 ports for future use SUB NET These ports currently have no software FE 4 support SUB NET Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 2 Introduction to the SCE Platform Front Panel wa Table 2 3 SCE 2000 LED Groups LED Groups Description Power A e Continuous green Power supply A is functioning normally e Red Power supply A present but malfunctioning e Unlit Power supply A is either not present or has failed Power B e Continuous green Power supply B is functioning normally e Red Power supply B present but malfunctioning e Unlit Power supply B is either not present or has failed Status The Status LED indicates the operational status of the SCE 2000 system as follows e Unlit indicates no power from either power unit e Orange indicates that the system is booting up e Flashing green indicates that the system is fully operational e Flashing orange indicates that the system is operational but is in a warning state e Red indicates that there is a problem or failure Note that Alarms are hierarchical Failure takes precedence over Warning which takes precedence over operational Bypass e Continuous green indicates that the traffic bypasses the SCE 2000 through an internal electrical bypass module Single SCE 2000 topology The SCE 2000 is either in bypass or sn
138. rm 3 1 e Topology Considerations 3 1 e Physical Topologies 3 4 The SCE 2000 Platform The SCE 2000 introduces a solution for dual links with load sharing and asymmetrical routing and support for fail over between two SCE platforms The SCE 2000 supports wire speed processing of full duplex 2 Fast Ethernet streams The SCE 2000 can therefore be deployed in a multi link environment either in a single or dual SCE platform topology single SCE 2000 topology Provides increased network capacity and the ability to process both directions of a bi directional flow processing both the upstream and downstream paths of a flow even if they traverse different links dual SCE 2000 topology cascade cascaded SCE 2000s provide high availability and fail over solution and maintain the line and service in case of SCE 2000 failure Topology Considerations There are several issues that must be considered in order to arrive at the optimum configuration of the topology related parameters Functionality Will the system be used solely to monitor traffic flow with report functionality only or will it be used for traffic flow control with enforcement as well as report functionality Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 3 Topology A Topology Considerations Number of links The SCE 2000 may be connected to one or two FE links This is relevant for both Inline and Receive On
139. rts to the network 6 1 e Installing a Cascaded System 6 9 e Loading and Activating a Service Control Application 6 13 Connecting the line ports to the network The procedures for cabling the line ports configuring the interface parameters and testing connectivity of the links are explained in the following sections e Cabling Diagrams on page 6 2 e Connecting the FE Line Interface Ports on page 6 6 e Testing Connectivity Examining Link LEDs and Counters on page 6 7 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter6 Cabling the Line Ports and Completing the Installation E Connecting the line ports to the network Cabling Diagrams Before beginning find the appropriate cabling diagram for the topology in your installation Single SCE 2000 topologies Single Link Inline Topology on page 6 2 Single Link Receive only Topology on page 6 3 Dual Link Single SCE 2000 Topologies on page 6 4 e Dual SCE 2000 topologies cascaded Dual Link Two SCE 2000s Topology on page 6 4 Note When installing a cascaded system it is extremely important to follow the sequence of procedures outlined in the section nstalling a Cascaded System on page 6 9 Single Link Inline Topology In the inline topology the SCE 2000 resides physically on the FE Fast Ethernet link between the subscribers which are usually connected through either a BRAS in DSL access a PDSN in w
140. s Required on page 4 2 for a listing of the parts and tools required for installing the rack mount To install the rack mount brackets on the SCE 2000 chassis complete the following steps Step 1 Align the rack mount bracket to the side of the SCE 2000 Choose the proper bracket for your installation 2 post rack or 4 post rack as illustrated in Rack Mounting a SCE 2000 Platform on page 4 6 Step 2 Insert and tighten three screws Figure 4 4 Attaching the Mounting Brackets 4 post Figure 4 5 Attaching the Mounting Brackets 2 post Sag Step 3 Repeat steps 1 and 2 on the other side of the SCE 2000 This completes the steps for attaching the rack mount brackets to the SCE 2000 y 2 D 2a If mounting the SCE 2000 in a rack with only two posts skip to Mounting the System to a Rack on page 4 9 If mounting the SCE 2000 in a rack with four posts proceed to the next step to attach the crossrail supports to the rack Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance a Installing the SCE 2000 Platform x Note Step 1 Step 2 Step 3 Step 4 Step 5 Attaching the Crossrail Supports to the Rack When mounting in a rack with four posts front and back the two crossrail supports are mounted one on each side of the rack The SCE 2000 then slides into these crossrails which support the weight of the unit Cisco recomm
141. s are optional xlylz Alternative keywords are grouped in braces and separated by vertical bars xlylz Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information that the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font lt gt Nonprinting characters such as passwords are in angle brackets Default responses to system prompts are in square brackets 1 An exclamation point or a pound sign at the beginning of a line of code indicates a comment line p Means reader take note Notes contain helpful suggestions or references to materials not covered in this manual gt Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data gt Warning Means reader be warned In this situation you might do something that could result in bodily injury Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Preface Obtaining Documentation m Obtaining Documentation The following sections provide sources for obtaining documentation fro
142. s equipped with two RJ 45 management MNG ports These ports provide access from a remote management console to the SCE platform via a LAN The two management ports provide the possibility for a redundant management interface thus ensuring management access to the SCE platform even if there is a failure in one of the management links If only one management port is used the desired port is simply connected directly to the LAN If both management ports are used they must both be connected to the management console via a switch In this way the IP address of the MNG port is always the same regardless of which physical port is currently active The procedures for cabling the management port and testing connectivity between the SCE 2000 and the remote management host are explained in the following sections Cabling the Management Port on page 5 26 e Verifying Management Interface Connectivity on page 5 26 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration E Connecting the Management Interface Cabling the Management Port The SCE 2000 has two management ports labeled Mng1 and Mng 2 To cable the management port complete the following steps Step 1 Take the Ethernet cable provided with attached RJ 45 connector and plug it into the desired MNG port on the front panel of the SCE 2000 as shown in the following
143. s on the local terminal and the setup configuration dialog is entered System Configuration Dialog At any point you may enter a question mark followed by Use ctrl C to abort configuration dialog at any prompt Use ctrl1 Z to jump to the end of the configuration dialog at any prompt Enter for help Default settings are in square brackets Would you like to continue with the System Configuration Dialog yes no y Type y and press Enter The system configuration dialog begins Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Initial System Configuration Initial System Configuration Upon initial connection to the local terminal as described above the system configuration wizard automatically runs to guide the user through the entire setup process The wizard prompts for all necessary parameters displaying default values where applicable You may accept the default values or define other values With the exception of the time settings which take effect immediately when entered the new configuration is applied and saved only at the end of the dialog when approved by the user Therefore if the setup dialog is aborted no change takes place in the configuration other than time settings if entered When the dialog is complete you may review the new configuration b
144. t physically resides on the data link between the subscribers and the network Figure 3 1 Single SCE Platform Single Link In line Topology When configuring the SCE 2000 an inline installation is referred to as inline connection mode Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 3 Topology Physical Topologies i Single Link Receive only Topology In this topology an external switch resides physically on the FE link between the subscribers and the network The traffic passes through the external switch which splits traffic to the SCE 2000 The SCE 2000 therefore only receives traffic and does not transmit Figure 3 2 Single SCE Platform Single Link Receive Only Topology Subscriber Router Router i switch When configuring the SCE 2000 an external switch topology is referred to as receive only connection mode Note that in an external switch topology the SCE 2000 only enables traffic monitoring functionality a Note When implementing receive only topologies with a switch the switch must support SPAN functionality that includes separation between ingress and egress traffic and multiple SPAN ports destinations Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 3 Topology E Physical Topologies Dual link Inline Installation In this topology one SCE 2000 is connected inline in two full duplex FE links
145. te Simple Network Management Protocol SNMP monitors the activity of the power supplies In most cases when a power supply problem occurs an SNMP trap is sent in SNMP and the appropriate message is posted on the SCE 2000 CLI Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance in Removing and Replacing a Power Supply Unit Power Supply Specifications The following table lists the AC input and DC input power supply specifications for the SCE 2000 platform Table 4 7 SCE 2000 Power Supply Specifications AC input power 200W maximum AC input voltage rating 100 to 240 VAC AC input current rating Rated for 4 5A when Vin 100 VAC or 2A when Vin 200 VAC AC input frequency rating 50 to 60 Hz AC input cable 18 AWG three wire cable with a three lead IEC 320 receptacle on the power supply end and a country dependent plug on the power source end DC input power 200W maximum DC input voltage rating 48 60 VDC nominal 36 to 72 VDC supply tolerance DC input current rating 7A at 48 VDC DC input cable 12 AWG or 2 5 mm copper installation wire with hex or loop connectors DC input circuit breaker One Fast 10A for each power supply unit x Note For AC input power we recommend powering the SCE 2000 platform from a 120 VAC 15A receptacle U S 240 VAC 10A international at the power source Removing and Replacing a Power Supply Unit The procedur
146. terface Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 8 Troubleshooting a Troubleshooting Tools Following is a sample output from the show interface command ip address 10 1 6 145 subnet mask 255 255 0 0 Configured duplex auto AutoNegotiation is On link is Up actual duplex half e show interface FastEthernet 0 counters Displays the values of counters of a FE interface Following is a sample output from the show interface counters command In total octets 191520 In good unicast packets 560 In good multicast packets 0 In good broadcast packets 0 In packets discarded 0 In packets with CRC Alignment error 0 In undersized packets 0 In oversized packets 0 Out total octets 0 Out unicast packets 0 Out non unicast packets 0 Out packets discarded 0 Refer to The User Log on page 8 4 for an explanation of commands related to the user log The User Log The user log is an ASCII file that can be viewed in any editor It contains a record of system events including startup shutdown and errors You can use the Logger to view the user log to determine whether or not the system is functioning properly as well as for technical support purposes The Logging System Events are logged to one of two log files After a file reaches maximum capacity the events logged in that file are then temporarily archived New events are then automatically logged to the altern
147. terfaces and Performing Initial System Configuration a Initial System Configuration Parameter local time and date SNTP Configuration broadcast client status unicast query interval unicast server IP address DNS Configuration DNS lookup status default domain name IP address Definition Current local time and date Use the format 00 00 00 1 January 2002 Set the status of the SNTP broadcast client If enabled the SCE will synchronize its local time with updates received from SNTP broadcast servers Interval in seconds between unicast requests for update 64 1024 IP address of the SNTP unicast server Enable or disable IP DNS based hostname translation Default domain name to be used for completing unqualified host names IP address of domain name server maximum of 3 servers RDR Formatter Destination Configuration IP address TCP port number Access Control Lists Access Control List number IP address of the RDR formatter destination TCP port number of the RDR formatter destination How many ACLs will be necessary What IP addresses will be permitted denied access for each management interface You may want ACLs for the following e Any IP access e Telnet access e SNMP GET access e SNMP SET access list entries maximum 20 IP address and whether permitted or denied access per list IP access ACL telnet ACL SNMP Configuration SNMP agent status GET community
148. that when the SCE 2000 is connected to the network through an external switch a failure of the SCE 2000 does not affect the traffic flow as the traffic continues to flow through the external switch Bypass Mechanism The SCE 2000 includes a Network Interface Card with a bypass mechanism that is enabled upon SCE 2000 failure In addition when connected in line it can also be enabled in normal operation to simultaneously bypass traffic flow to the other side and direct it internally for analysis In this case it maintains receive only like monitoring functions when control functionality is not required The bypass card supports the following four modes Bypass The bypass mechanism preserves the network link but traffic is not processed for monitoring or for control e Forwarding This is the normal operational mode in which the SCE 2000 processes the traffic for monitoring and control purposes Sniffing The bypass mechanism preserves the network link while in parallel allowing the SCE 2000 to process the traffic for monitoring only e Cutoff There is no forwarding of traffic and the physical link is forced down cutoff functionality at layer 1 Maintaining the Network Links vs Maintaining SCE 2000 Platform Functionality When a single SCE 2000 is deployed the user may decide that in case of a failure maintaining the network link is more important than providing the SCE 2000 functionality In this scenario wh
149. the non default configuration as saved by the user into the running config The SCE platform provides commands for e Viewing the running configuration e Viewing the startup configuration After configuring the SCE platform you may query for the running configuration using the command show running config This command displays the non default running configuration To view all SCE platform running configuration whether it is the default or not you may use the option all data inthe show running config command To view the running configuration use the following command At the SCE 2000 prompt type show running config The system shows the running configuration SCE 2000 show running config This is a general configuration file running config Created on 15 50 56 CET MON December 11 2005 cli type 1 version 1 clock timezone CET 1 snmp server community public ro snmp server host 10 1 1 253 traps version 1 public interface LineCard 0 connection mode active no silent no shutdown Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 7 Basic SCE 2000 Platform Operations Managing SCE 2000 Configurations ee flow aging default timeout UDP 60 interface FastEthernet 0 0 ip address 10 1 5 109 255 255 0 0 interface FastEthernet 0 1 interface FastEthernet 0 2 exit line vty 0 4 no timeout exit SCE 2000 Saving the Configuration Settings Step 1 Step
150. this entry permit access yes Enter IP address or the word any to denote any IP address any This entry matches every IP address no use in adding more entries to this List Would you like to configure another list no y Enter ACL number 2 Does this entry permit access yes Enter IP address or the word any to denote any IP address 10 1 1 0 Enter wildcard bits 0 0 0 0 Would you like to add another entry to this list no l y Does this entry permit access yes Enter IP address or the word any to denote any IP address 10 10 10 1 Enter wildcard bits 0 0 0 0 Would you like to add another entry to this list no l y Does this entry permit access yes n Enter IP address or the word any to denote any IP address any This entry matches every IP address no use in adding more entries to this list Would you like to configure another list no Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter5 Connecting the Management Interfaces and Performing Initial System Configuration E Initial System Configuration Enter IP access class 0 1 Enter Telnet access class 0 2 EXAMPLE 2 This example skips the first section of the dialog creating modifying and proceeds directly to assign existing ACLs Would you like to enter the Access lists configuration menu no y Would you like to create new Access lists or modify existing lists no
151. time zone you entered Are you sure yes no y Enter new local time and date 14 35 23 19 July 2002 Time zone was successfully set The system clock and the calendar were successfully set Would you like to enter the SNTP configuration menu no y Enable SNIP broadcast client no y Enter time interval in seconds between unicast updates 900 Would you like to configure SNTP unicast servers no y Enter IP address or hostname of SNIP unicast server 10 1 1 1 Step 5 Configuring the DNS Settings The DNS configuration menu defines the IP address of the domain name server which is used for DNS lookup as well as the default domain name which is used to complete unqualified host names You may choose to skip the DNS configuration menu if you wish to accept all default values To configure DNS settings complete the following steps Step 1 Enter the DNS settings menu Would you like to enter the DNS configuration menu no y Type y and press Enter The DNS settings dialog begins Step 2 Enable or disable DNS lookup To enable DNS lookup press Enter Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter 5 Connecting the Management Interfaces and Performing Initial System Configuration Step 3 Step 4 Step 5 Step 6 Initial System Configuration To disable DNS lookup type n and press Enter Enable IP DNS based hostname translatio
152. ting the Management Subsystem 8 11 Troubleshooting the Link Interface Subsystem 8 13 Index l 1 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Preface This preface describes who should read the SCE 2000 4 8xFE Installation and Configuration Guide how it is organized and its document conventions Document Revision History Cisco Service Control Release Part Number Publication Date Release 3 0 5 OL 7824 05 November 2006 DESCRIPTION OF CHANGES e Added requirement for dark fiber cabling between cascade ports e Added maximum hostname length Cisco Service Control Release Part Number Publication Date Release 3 0 OL 7826 04 February 2006 DESCRIPTION OF CHANGES Updated circuit breaker information Cisco Service Control Release Part Number Publication Date Release 3 0 OL 7826 03 December 2005 DESCRIPTION OF CHANGES Added the following new features e Redundant management Mng port Cisco Service Control Release Part Number Publication Date Release 2 5 7 OL 7826 02 August 2005 DESCRIPTION OF CHANGES Complete reorganization and revision of product documentation Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Preface E Audience Audience This guide is for the networking or computer technician responsible for installing and configuring the SCE 2000 platform on site To use this publication you should be familiar with telecommunicati
153. tion Figure 4 3 Installing the System on a Flat Surface To install a SCE 2000 platform on a workbench or tabletop complete the following steps Remove any debris and dust from the tabletop or workbench as well as the surrounding area Also make sure your path between the SCE 2000 platform and its new location is unobstructed Place the SCE 2000 platform on the tabletop or workbench View the bottom panel by lifting the SCE 2000 placing your hands around the SCE 2000 sides and lifting the SCE 2000 from underneath To prevent injury avoid sudden twists or moves There are four marked locations indicating where to affix the rubber feet see figure above Cisco SCE 2000 4 8xFE Installation and Configuration Guide Chapter 4 Installation and Maintenance in Installing the SCE 2000 Platform Step 4 Attach the rubber feet by removing the adhesive strips and affix the rubber feet onto the marked locations on the bottom panel Step 5 Replace the SCE 2000 platform firmly on the tabletop or workbench Remember to check for proper ventilation Allow at least 2 inches 5 cm on each side for proper ventilation and 5 inches 12 7 cm at the back for ventilation and power cord clearance This completes the general workbench or tabletop installation Proceed to section Attaching a Chassis Ground Connection on page 4 10 to continue the installation Rack Mounting a SCE 2000 Platform You can mount the SCE 2000 platform t
154. unt the SCE 2000 to the rack after the brackets are installed complete the following steps Step 1 Make sure that your path to the rack is unobstructed If the rack is on wheels ensure that the brakes are engaged or that the rack is otherwise stabilized Step 2 Position the SCE 2000 so that the front end is closest to you and lift it carefully to place it into the rack To prevent injury avoid sudden twists or moves Step 3 Slide the SCE 2000 into the rack pushing it back until the brackets installed at the front of the SCE 2000 meet the mounting strips or posts on both sides of the rack A rack with both front and back posts will have the crossrail supports installed Slide the SCE 2000 onto these crossrails and push it all the way back Figure 4 8 Sliding the SCE Platform into the Rack 1 1 Step 4 While keeping the brackets flush against the posts or mounting strips align the holes in the brackets with the holes on the rack or mounting strip Figure 4 9 Securing the SCE Platform to the Rack OKO Step 5 For each bracket insert and tighten two appropriate screws to the rack Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance E Installing the SCE 2000 Platform bi Note Since the brackets support the weight of the entire SCE 2000 chassis be sure to use all four screws to fasten the two rack mount brackets to
155. up general configuration file Copy temporary file to final location Done This completes the procedures for initial configuration of the SCE 2000 platform EXAMPLE 1 Following is an example of a configuration that the user aborted due to errors detected in the configuration Note that no confirmation is requested for the decision to abort the setup Had there been no errors confirmation would have been requested before aborting Data collection for the system configuration is completed Would you like to view the new configuration before it is applied yes no n Found errors in the new configuration would you like to view them yes y The following errors were found Warning RDR formatter destination 10 1 1 1 is not allowed in the IP access class Warning default Gateway 10 1 1 1 is not allowed in the IP access class Warning IP Access list 1 conflicts with Telnet Access list 2 as follows Access list 2 permits all addresses while Access list 1 denies it Apply and Save this configuration yes no n Setup procedure aborted no configuration changes made EXAMPLE 2 Following is an example of a configuration that was applied and saved to the startup configuration as well as to an FTP site Although not demonstrated in this example it is recommended that you always view the configuration before applying it Data collection for the system configuration is completed Would you like to view the new c
156. us is interface fails WARNING Status LED is flashing orange Cable not connected to Reconnect the cable to the configured Mng port appropriate port or reconfigure active port Interface Mng 0 1 0 2 active port Po Cable is broken Check Replace the cable Management link CLI commands One of the following See Initial System Configuration on fi ti b 5 3 j e show ip route afigurations maybe page 5 3 D e Mng LINK LED Refer to IP Configuration in the is lit e show ip default IP address subnet mask Cisco Service Control Engine SCE gateway Software Configuration Guide e ping to e IP default gateway management interface fails CLI command An ACL may be assigned See Initial System Configuration on that denies entry page 5 3 show access lists Refer to Access Control Lists in the Cisco Service Control Engine SCE Software Configuration Guide e Telnet e CLI command Management interface IP Check reconfigure management connection address or subnet mask is port IP address and subnet mask show interface cannot be ove incorrect established g e Mng LINK LED is not lit link is down e Telnet CLI command Telnet server is disabled Enable Telnet server connection show telnet service telnetd cannot be status established e Mng LINK LED is lit link is up Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Chapter8 Troubleshooting Problem Solving Using a Subsyst
157. w to 1 install or replace the power supply units and fan modules Chapter 5 Connecting the This chapter explains how to connect the SCE 2000 Management Interfaces platform to a local console and perform the initial system and Performing Initial configuration via the setup wizard that runs automatically System Configuration on page 5 1 Chapter 6 Cabling the Line Ports This chapter provides instructions for cabling the Fast and Completing the Ethernet ports for both one and two SCE 2000 topologies Installation on page 6 1 and for configuring Fast Ethernet FE interface parameters In a topology utilizing two SCE 2000s cascade this includes the cascade ports as well as the line ports Chapter 7 Basic SCE 2000 Platform This chapter describes how to start up the SCE 2000 Operations on page 7 1 platform reboot and shutdown It also describes how to manage configurations Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 l Preface Related Publications E Chapter 8 Troubleshooting on page This chapter provides basic system startup troubleshooting 8 1 information Related Publications Your SCE 2000 platform and the software running on it contain extensive features and functionality which are documented in the following resources e Cisco CLI software Cisco Service Control Engine SCE Software Configuration Guide e Cisco Service Control Engine SCE CLI Command Reference N
158. xt chapter for a description of the procedures for cabling the Fast Ethernet ports f and for configuring Fast Ethernet FE interface parameters EXAMPLE The following example displays a typical ping response where the target IP address is 10 1 1 201 C gt ping 10 1 1 201 pinging 0 1 1 20 Ty in PING 10 1 1 201 56 data bytes 64 bytes from host 10 1 1 201 icmp_seq 0 time 0 ms 64 bytes from host 10 1 1 201 icmp_seq 1 time 0 ms 64 bytes from host 10 1 1 201 icmp_seq 2 time 0 ms 64 bytes from host 10 1 1 201 icmp_seq 3 time 0 ms 10 1 1 201 PING Statistics 4 packets transmitted 4 packets received 0 packet loss round trip ms min avg max 0 0 0 Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 CHAPTER 6 Cabling the Line Ports and Completing the Installation This chapter provides instructions for cabling the Fast Ethernet ports for both one and two SCE 2000 topologies and for configuring Fast Ethernet FE interface parameters In a topology utilizing two SCE 2000s cascade this includes the cascade ports as well as the line ports Note Ports FE 3 and FE 4 currently have no software support Note When installing a cascaded system it is extremely important to follow the sequence of procedures outlined in the section nstalling a Cascaded System on page 6 9 This chapter contains the following sections e Connecting the line po
159. y units can be fastened only if both units are inserted in the proper orientation This also prevents the accidental installation of one DC unit and one AC unit Refer to the following figures Cisco SCE 2000 4 8xFE Installation and Configuration Guide OL 7826 05 Chapter 4 Installation and Maintenance ie Power Supply Overview The handle of the AC unit is at the bottom of the unit Figure 4 12 AC Power Module a 2 3 4X5 Ld a Osa O The handle of the DC unit is at the top of the unit Figure 4 13 DC Power Module 0 000 LEDs The following LEDs are used to monitor the functioning of the power supply units e On the power supply unit both AC input and DC input IN LED green OK LED green e On the Front Panel on page 2 1 e Power LED There are two Power LEDs on the front panel Power A and Power B one LED corresponding to each power supply unit On both the AC input and DC input power supplies the IN LED iis used to monitor the voltages received by the platform from the power source If the input voltages are within normal operating ranges the green IN LED is illuminated If the input voltages are above or below normal ranges the IN LED is not illuminated On both the AC input and DC input power supplies the OK LED is used to monitor the power supply DC output voltages used to power the platform The normal operating ranges for the 12 VDC output voltage is between

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Cisco Systems 4/8xFE Installation & Configuration Guide