Cisco Systems OL-8204-01-J User's Manual
Contents
1. 0 0000000000000000000000000000000000000000 2 0000 000900 00000 000000 00000 0000000000000000 0 m 00000000000000000 U 10 000000000000000000000000000 0000 0 0000000000000000000000000 000000 0000000 0 0000000000000000000000000 0 0 0000000000000000000000000 0000000 00000000 0 00000000000000000000000000 lt 000000 0 00000000000000000000000000 lt 000000 00000000 0 00000000000000000000000000 000 000000000000000000000000000 000000000000000 00000000 0 00000000000000000000000000 00000000 000000000000000000000000000 000000000000000000 00000000 0 00000000000000000000000000 00000000 000000000000000000000000000 0 00000000000000000 000000000 0 00000000000000000000000000 00000 0 0000000000000000000000000 000000002. 4 Supervisor Desktop 0 00000000000 0000000 00 DD DD ew 0000 Ctrl D 0000000000000000 000000000000000 000000 Cirl Y 0000000000000000 0000000000000000 000000 Ctrl B 00000000000000000 00000 0000000000000000 000000000000000 000000 00000000000000000 B 0000000 jx 00000000000000000 00 00000000 000000 00000000000000000 000000 00000000000000000 000000000 0000000000000000 000000 g 10000000001 0000000000000000 000000 00000000 0000000000000000 00 00000 0000000 0000000000 supervisor 0 0000000000000000 000000000000000000000 000000000000000000 0000000000000000000000000000000000000000 0000000000000000000000 00000000000000000 0000 000000000000000000000000000000000000 000000 00000000 000000 000000000000000000000000 00 000000000000 00000 000 12 01 8204 01 00000000 1 1 1 1 0 00000000000000000000000000000000000 0 2 0000000 0000000000000000000000000 0 20 0 0000000 000 000 000 000
3. 1110 01111101010110101 00000000000 49900000 000000000000000000000 1000000000000 Remove 00 000000 0000000000 Remove OO 000000000000000000000000000000 1000 00000 OSupervisor Desktop O 1 0000 0 0000000000000000000000000000000000 0000000000000 1 00000000000 gt 0000000000000 gt 1000 100000 oo o0 20 o0 os m 2 32322 m s gn 1 1 gt 2 1 1 0o 3 O go I 20
4. 00000000000000000000000 000000 lt 2 0000000000000000000000000000000 3 00000000000000000000000000000000000 0 0000 9 0 000000000 00000000000000000000000000000 1000000 0000 00 00000000 0 00000 000 0000000000000000000006000 01 8204 01 Cisco Supervisor Desktop 4 Supervisor Desktop 0 0 00000000000000000000000000000000000 5 000000000000000000000 00000000000000000 0 00000000000000000000000000 0000000000000 0000000000000 1000000000000000000 m m 00000000000 000000 000000000000000000000 3000000000 10 0000000000000 UUUUUUUUUUUUUUUUUUUUUUUUUUDUUNU 1 0000 gt 00000000000000000000000000000000 2 0 000000 000000000000000 100000000000000000000000 0000 ooann
5. 000 00 TM Agent Agent Destpp 000000000000000 TMD 0 000000000000000 00000000000 0 00000000000000 00000000000000000000 0 000000000000000000000000000000000000000 OOOOOOOCOOCOOOOO 1 00000000000000000000000000000000000 00 gt 000000000000000000000000000000000 000000000 2 0000000006000 300000000 200000000 o0 0 0 0 0 4 0000000000000 0 0000000 0 000000 00000000000000000000000 0 000000000000000000 000000000000 5 1 TM JJUUUUUUUUU 000000000000000000000000000000000 30 OL 8204 01 J 0000000 000000000 9 8 000000000000000000000000000000000 0 00000000000000000000000000000000 0 00000000000000000000000000000000 0 000000000000000000000 0 0 1 1 1 OOO g m Supervisor Desktop
6. 1 00090 000 0 90 Agent Desktop 000 0 0000000000000000000000000000 0000000 0000000000000000 0000000 00000000000000000000000000000 0 0000000000000000 00000 00000000000000000000000000 00000 000000 000000000000000000000000000000 0 0000000000000000 0000000 MWidows 00000000 00000000000 0000 00000000 00000 000000000000000000 0 0000000000000000000 0000 000000000000000000000000000000 00 0000000000000 OOOO 0 0000000000000000000000000 0000000000 0 000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000 00 0 0 00000000000000000 0000 00000 00000000000000000000000 00 00000000000 000000000000000000 0 000000000000000000000 00 00000000000 000 00000 00000000000000000000000 0 00000000000000000000000000000000000 0 000000000000000000 1 000000000000000000000000 2 0000000000000000000000000000000 0000000 000000000000000000000000000000 3
7. 8 01 8204 01 Supervisor Desktop 0 0 0000000000 0 000000000000000000000000000000000000000 000000 000 0000 0000 0000000000000 000000000 0000000000 u 000 0000000000 0 00000000000 0000000000000 u 000000 000 00 000000 00000 000 000 00000 0 0000000000000000 2010000000000000000000 Supervisor Desktop 0000000000000 000 000 000000 2 0000000 1000 0000000 000 000 000 UUUUUUUUUUUUUUUUUUUUUUUUD
8. 0000000000000000 0000000000 0000000006000 000000000000000000 0 000000000000000000000000000 65000000000 0 000000000000000000000000000000000000000 0 000000000000000000000000000000000000000 U 2 0000 00 0 000000 20000000000 0000000 0 00000000000000000000000000 0 00000000000000000000000000 00000 0000000 0 00000000000000000000000000 0 00000000000000000000000000 000000 11100 0 00000000000000000000000000 20 01 8204 01 00000000 000 00000 000000 00000 000 0000000000000000 00000000 00000000000000000 000000000000000000 0 0000000000000000000000000000000000000 13 000000 00000 000 0000000000000 0000 0000 0 000000000000000000000000000 000 lt 00 gt 00000000 0000 0000000000 00000000 0 0000000000 00000000000000 0000 000000000000000000000 000000000 000 000000
9. E 1 gt 0 8204 01 13 Cisco Supervisor Desktop OOO 0 5 00000000000000000000000 0000 00 000 0 0000000000000000000000000 00 000000000000000000000000 0000000 0000000000000 0000 0000000000000 0000 000 0000000000000 000000000 00000000000000000000000 900000000 00 1500 000000000000000000 000000 600000 500000000 0000000000
10. 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 00000000000000000000000000000000000 0 000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 Agent Desktop 0 IP Phone 0 0 0 00000000000000000000 0 00 Supervisor pesktplOOOOOOOOOOOOOOOOOOOOOOOOOOO 0 000000000000000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 0000000000000 53 53 o0 og A 8 gt OA 5 nog H r 53 OH S gt aag i O og 25 55585 232 2 OR B
11. 000000000000000000000000000000000000 0000000000000 5 0000000000000000000000000 000000000000000000000000000000 00000000000000000000000000000000000 0 0000000000000000 9 000000000000000 3300000000 0000000000 9 000000000000000000000000000000000000 6 90 000000000000000000000 000000000 000000000 0000000000 000000000000000000000000000000 0000000000 0000000000 2000000000000000000000000 1 00000000000 0000 000 00000000000 000000 000000000000000000000 m 0000000000 20 50000000000000000000000 1 0 5000000000 0 0 00000 0000000000 50000000000000000000000000 5000000000000 Warning 000 000 1 00000 gt 00000000000000000000000000 00000000000000000000000 2 000000 0 00000000000000000 3 Customer Management 0 0 OK
12. 00000000000 1 11 1 1 1 1 00000000000000000000000000000000 000000000 5 000000000000000000000000 20000 50000000 6 1 0000000000000000000000600000 1000000 50 0000000 32 01 8204 01 0000000 000000000 7 0000000 000000 00000 00000 0 000000000000000 0000000000000000000000000 8 Tree Control Node Action O 0000000000000000 0000000000000 000000000 000 9 1000000000000000000000000000000000000 000 0000000 1 11 10 OKD 00000000 000 00000 00000 0 00000000 00000000 00000000 00000000 00000000 Caution 0 00000 12
13. 0 Cisco Supervisor 000000000000000000000000 000 0000000000000000000000000000000 0000000000 gode 0000 0000000000000000000 0 000000000000000000000000000000 0000000 lt 00000000000000000000000000000000 000000000000000000000000 OL 8204 01 J 3 Cisco Supervisor Desktop OOO Cisco Supervisor Desktop 30000000000 0 000000000000000000000000000000000000000 0 000000000030000000000000000000 01 Cisco Supervisor Desktop 000000 000 2 4 0000 4 lt x 4 4 4 OOOOOOOOOOA x x 000000 0000000 0000000000000 0000 4 4 2 2 0000000000000 4 0L 8204 01 J
14. 18 01 8204 01 00000000 0000000000000000000000000000000 0 10 000000 000000 000000 000000 000000 00000000 0 00000000000000000000000000 0000000 0 00000000000000000000000000 0000000 0 00000000000000000000000000 0000000 0 00000000000000000000000000 0000000 0 00000000000000 0 0000000000000000000000000 000000000000000000 0000000000000000 0 00000000000000000000000000 0000000000000000 0 000000000000000 0 00000000000000000000000000 0 000000000000000 0 00000000000000000000 00000 0000000000000 000000000000000 00000 000000000000000000000000000 0000000000000 000000000000000 00000 0000 000000000 000000000 0000000000 00000000
15. aaa 005 2 0093x 2 00000 11111 1111 111 1 11111 11111 11 1 1111111111 11111111 1111111111 400 0 00000000000000000000 m 000000000 330 00000 0000 000000234 m 0000000000 2340 m 0000000000 2340 00000000 0 00 00000000000000 0000 gt 0 00000000000 00000000000000000000000000000000 OOOO 00000000000 00 00 00 l 000000 wav 000000000000000000000000000 1 011
16. 0 000000000000000000000000000000000000000 0 0000000000000000000000000 0 000000000000000000000000000000000000000 0 0000000000000000000000000000000000 0 000000000000000000000000000 0000000000000 2000000000000 0000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 1 000000000000000000000000000 2 100000000000000000000 gt 000000000000000 25 OL 8204 01 J Cisco Supervisor Desktop 1 1 1 Supervisor Desktop QOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO 0 00000000000000000000000000000000 1000000 100000000000000000000000000000 Supervisor Record 000000 0 00000000000000000000000000000000000 0 000000000000000000000000
17. mm E aa aa 0 0000000000000000000000000 06 000000000000000000000 3 onp 00000 2 lt lt 0000000000000 0000006000000 mm mm mm mm mm 0 000000000000000 000000000000000000 0000 0000 0000 m oand oand 7 lala 0000 000000000 000000000000000000000 2 oo jaa gt 9 14 0L 8204 01 J 00000000 111 0000000000 00000000000000000000000 0000 000000000 00000000000000 0
18. 000000 00000000000010000000000 sss o0 OBO m o0 2 g o o0 g o o0 g ogo o0 g o0 00 g OOO 00000000000000000000 0000 00000000 0000 0 00000000000000000 0000000 0000000 0000000 0 00000000000000000000 0 00000000000000000000 1100 ooo ooo ooo 000000000 000000000 1 0000 lt 1000000000000000 90000000 00000000 000000000000000000 250 0000000 500000000 600000 mm 0 00000000000000 00000000000 0 hh mm ssh 0000000 5000000000000 000 00000000 11 2 0 0000 0000 0000 5 000 0000000000000000000 0000 000000000 000 000 T TEJ TEJ E
19. 1 Oo00p Fo ia ia 5 2 O Oo00p g m 0 Co 5 SG Op 0o 52 5 o E gonga 00 Og C Op 0O Foe 1 og o agpo 05320000 3 o coo A m gt gt o o0 coo l om Ooo o 3 3 32 go o a o0 0O a So 20o oo ooo N Skil group saved successfully 0000000000 0000 6 0 1111110 1100 10100 L 01 8204 01 36 Supervisor Record Viewer 0 0 Supervisor Record Viewer 0 Supervisor Record Viewer 000 700000000000000000000000 3000000000000000000000000000000 0000000000 00 00 Supervisor Record Viewer 0 000000000000000000000000 000000000000 0 0 00000000000000 000000000000000000 00000000000000000000000700000000000000 38000000000000000000003000000000000000000 0000 0300000000000000000000000000000000000 00 0000
20. o0 11 0200 o 20020 mm O 52 go 5 3 Og O GS Fo 0000 Sooo GES 5 Ogaa 1 5 5 0g Og GR Opn 20000 o gO O00 o o gt 000 gt N on 01 8204 01 26 000000 000000 Supervisor Desktop 1 1 1 11110110101000001900 UID 0 1110900090 00 0000000000000000000000000000000000 1 000000 00000000000000000000000000000 2 00000000000000000000000000000 00 0000000000000000000000000000000000 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 27 1 Cisco Supervisor Desktop OOO 11 1 1 1 0 0000000000000000 00000000000000000000000 1 1
21. 00000000 00000000 00000000 00000000 3 0 0000000000000 00000000 Supervisor Desktop 0 1 1 19 10 0000000000000000000000000000 00000340 00000000 000000000000000000000000 0 0000000000000000 290000000000 00000000000 mm E E E 3 E oO 0 10 01 8204 01 Supervisor Desktop 0 0 0 Supervisor Desktop 1 00000000000 Windows 1 000000000 0000000 000000000 000 2 m m 0000000000 0000000 0 00000000000000 00000 1000 aad 000000 P g 000000 P 300 0 0000 0000000 00
22. cap 90000000 0000000000 000000 000000000000000000 5 0000000000000000 500000000 300000 0 8204 01 15 Cisco Supervisor Desktop OOO 0 000000000000000000000 0000000000000000 ACDQOUOOOOOOOOOOO 68 00 50 O 000000000000000000 000000000 4 lt 200000000000000 0 000000000000000000000 0 0000000000000000000000000 0 0000000000000000000000000 0 00000000000000000000000 0 000000000000000000000000 0000000000000000000000000 0 0000000000000000000000000 0 0000000000000000000000000 0 000000000000 0000000000 00000000000000000000000 0000000006000 100000000000000000000000000 0000000006000 100000000000000000000000000 0000000006000 10000000
23. 1500 000 000 000 000 000 000 00 00000 650000 00 0000000000 0000 000000000000000 0 0000000 10 mm UUUUUUUHUUUUUUUUDUUDUUDU 1 00000 gt 00000000000000000000000000 0 000000000000000000000000000000000 2 000000 0 0000000000000000000000000000 3 000000000000000000009 0000000000 0 0000000000000000000000000000 00000000000000000000000000 0000000 E 1 00000000000000000000000 4 0 00000 1000000 000 000000000000000000000000000000000000 0 8204 01 31 Cisco Supervisor Desktop 5 000000000000000000000
24. 7 001 00000000000 Supervisor 5 00000000 7 0 000000000000000000 Supervisor Desktop 1 1 001000 0 00000000000000000000000000000000000 0 0000000000000000000000 Internet Explorer 0000000000 00 gt 210000000 0000000600000 0000000000 0000000000 0 oo0 Supervisor Desktop 0000 00 0 000000000000000000000000000000000000000 0000000000 Supervisor 0 000000000000000 OL 8204 01 J 7 Cisco Supervisor Desktop Supervisor Desktop Supervisor Desktop 0 O 0 0 00000 400000000000000 m 0000000 00 0000000000000000000000000 00
25. Supervisor Desktop Supervisor Desktop 0 Supervisor Desktop 1 1 11110111101110100 0 Cisco Agent O 0000000000000 Supervisor Desktop 1 00000 05 00000 OE Cisco F Desktop 1 2 Supervisor Desktop 111111111 101001 0 08 Supervisor Desktop 11 111 2000000000000000000 0 00000000000000000000000000 0000 12000 00000000 000000000000000000000 00 000 Supervisor Desktop 00000000000000000000 0 00000000000000000000000000000 1200000 00000000000 000000000000000000000 00 0000000000 000000000000000 Supervisor Desktop 0 00000000000000000 00000000 0 000000000000000000000000000000000000000 UUUUUUUUUUUUU 1 0000000000000 gt 000000000000000000 0000000000000000000000000 2 000000000000000000000000000000000 0 00000000000000000000 0000000000
26. 0 Cisco Supervisor Desktop JOU 000 1 Cisco IP Contact Enterprise Edition Cisco Supervisor Desktop 00 0000000 11110000000 0 00000000000000000000000000000000000 59 ervisor Desktop i 1 000000000000000000000000000 0 000000000000000000 000000 0000000 0 000000000000000000000 0000000000 01 8204 01 1 Cisco Supervisor Desktop OOO 1 000000000 0000000 53 URL O 1 g 000000000 19000000000000 E Eb E T 1 3 1 cap0 00000000 7 000 00000000000000000000000000 15 CAD Installation Guide Cisco Desktop Administrator User Guide Cisco Agent Desktop Cisco IP Phone Agent User Guide Cisco CAD Service Information OL 8204 01 J 1 1 1 1 1
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28. 000000 0000000000000 00000000000000 000 00 000 000000000000 000000000000 000000 00000000000000000000000000000 0000000000000000000000000000000 000000000 0 00000000000000000 000000000000000000000 Caution O O 34 0 8204 01 0000000000000000000000000000000 66 00000000000 000000000000000000000000000000 0000 0 000000000000000 0000 0000000000000000000 0 000000000000000000000000000000000000000 00000000000 0000 000000000 00000000000 00000000000000000000 00000000 00000000000000000000000 00000000 0000000000000000000000000000 000000 00000000000 000000000 Supervisor Desktop 1900000
29. 00000000000000000000000 4 UI U 510 0000000 Enter 0000000 01 8204 01 28 000000000 OOOO 000000000 0000000000000000000000000 0000000000 00000 Agent Desktop A O0 0000000000000000000000000 000 0000000000000000000000000000000000000 0 0000000000000000000000000 00000000 0 00000000000000000000000000000000000 0 0000000000000000000000000000000000000 00000000000 1 1 1 1 0 8204 01 29 Cisco Supervisor Desktop OOO 11 1 1 1 Team Message 000000 0 000000000000000000000 5000000000000000 1 0 1 Agent 00000000000000 00000000 0 000000000000000000 190000000000 TM 1 0000000000000000000000
30. 000000000000000000000000000000000000000 0 000000000000000000 0000 000 0000000000000000 9000000000000 00000000 000000 0000 1000000000000000000000 0000000000000 00000 0 0000000000000 U 7 0000000000000000000000 0000 00 0000000000 00000000000 0000000 0000000 0000000000 000000000 0000000000000 00000000 00000 000000000000000000000 00000000000000000000000000 000000 0000000000 00000000 0000000 0000000000 lt 65000000000000000 0000000000000000000000000000 000 111 OOOOOOOOOGO 00000000000000000000000000 0000000000 0000000000 000000000000000000 1 0 000000000000000000000 8
31. 0000000 650000000000 000000000000000000 0000 09 00000000000000000000 0000 00 1111 90 0000000000 00000000000 0000000 0000000 0000000000 scoio L 000000000 00000000000000 000000000000 000000000000000000000 ADO 0 000000000000000000000000 0000000 0000000000 lt 62 000000000000000 0000000000000000000000000000 000 111111 1 1 1 1 1 0 000000000000000000000000000000 00000000 0 00000000000000000000 00000000000000000000000000000 00000 0000000 00000000000000000000000 90000000 000000000 000000 000000000000000000 15 0 000000000000000 500000000 300000 0000 0000 mm Er OL 8204 01 J 17 Cisco Supervisor Desktop OOO
32. 1011111111 L 3000000000000000000000000000000000 0 0000000000000000000000000000000000 1 1 00 Supervisor 00000000000 00000000 10000000000000000000000000000000 0000000000000000000000000000000000000 1000 1 Supervisor 0 00000000000000000000000000000000000 38 0 8204 01
33. 00 0000000000 0000000000001 000000000000000000000000000 0000000000001 000000000000000000000000000 0000000000001 000000000000000000000000000 00000000 19 OL 8204 01 J Cisco Supervisor Desktop OOO 00000 000000000000 00 000 000000000000000000 0 000000000000000000000000000000000000000 0 000000000000000000000000000000000000000 00 000 000000 11 0 0000 00 HUD 000000000000000000000000 0000 00000000 00000 00000 00000000 0000000 000000 11 L
34. 00 00000000 000 0000000000000000 000000000000 0000000000000 00000000000000000000000000 0 000000000000000 00000 0 0000000000000000000 0000000000000000000 000000 000000000000000000 00000000000 000000000000000000000000 0 14 00000000000000000 0000 00 O00000 00000000000000 0 000000000000000000000000000 000000000000000000000 0 000000000000000000000000000 0 0000000000000000000000 O00000 0000000000000 00000 0000 00000000 0000 0 000000000000000 OL 8204 01 J 21 Cisco Supervisor Desktop OOO 1111 1 1 1 0 000000000000000000000000000000000000000 00000 000000000000000000000000000000000 0 000000000000000000000000 g 000000000000000 0 000000000000000000000000000 E E OO 0 000000000000000000000000000000000 0 0000000000000000000000
35. 000 00000000000 000000 000000000000000000000000000000 000000000000000000 000000000000000 000000000000000000000000000000000000 0 Supervisor Desktop 0 000000000000000000000000000000000000000 0 000000000000000000000000000000000000000 0 000000000000000000000000000000000000000 00600000000 000000000000 0000000000 0000 000000000 0 0000000000000000 0000000000000000000000 0000000000000000000000000000000000000 Supervisor Desktop 1 11 0000000000000000000000000 00000000 0000000000000000000000000000 0 000000000000000000000000000000000000000 000000000000000000000 0 000000000000000000000000000000000000000 0 000000000000000000000000000000000000000 00000 0000000000000000000000000 000000000 0 000000000000000000 000 0000000000000000000000000000000020 0000 000000000000000000000000000000000 000000000000 000000000000000000 00000 00 0000000000000000000000000000000 0 000000000000000000000000000000000000
36. 0000 00000000 0000000000 32000 0000000000 3 0 9 000000000 OL 8204 01 J 5 Cisco Supervisor Desktop OOO 0000000000000 000000 Supervisor Desktop Virtual Private Network VPN Q 0000 000000 0000000000000000000000000 O Supervisor Desktop O0 000000000000 mm 0 0 0 00 0000 IP Communicator J 0000000 Supervisor Desktop 000 0 Supervisor Desktop 0 00000 Supervisor Desktop OOOO OOOOOOOOOOOOOOOOOOOOOOOOGO Supervisor Desktop 00000 Cisco VPN 3000 0 Cisco VPN Client 7 000 00000000 0000000000000000000000000000
37. 0000000 00000 98600000 00000000000000 0 000000 0 0 0 51 5 1 5 1 OL 8204 01 J 23 Cisco Supervisor Desktop OOO 11 1 1 1 TE L 0 0000000000000000000000000000000000 1 0 00000000000000000000000000000000000000 0 000000000000000000000000000000000 m 0000000000000 2000000000000 0000000 m 0000000000000000 00000000000000000000 1 000000000000000000000000000 2 100000000000000000000 gt 000000000000000 00000000000 o 24 01 8204 01 00000000
38. 00000000 gt 10000000 0 oo 0 000000000000000000000000000000 0 000000000000000000 37 01 Cisco Supervisor Desktop OOO 0 00000000000000000000000000000000000 0 00000000000000000000000000000000000 1 0000000000000 2 1000000000000000000000000000000 gt 00000 00000000000 0 00000000000000000000000000 0 00000000000000000000000000000000000 0000000 0 000000000000000000 0000000000000 3 1 33000000000000000000 2 1000000000000000000000000000000000000 gt 10000000000000000000 00000 3 0000000000000000000000000 11 1 1 1 11 1 0 0000000000000000000000000000000000 Supervisor Desktop Cisco Ea rw E E 11010 Supervisor 1
39. 0000000000 000000000000000000 Supervisor Desktop 0 0000000 00000000000 03 00000000 0000000 00 0000000 0 0 Ctrl Shift S 000 0000 00000000 0000 0000000000 Ctrl Shift A 000 000000 0000000000 000 000 0000000000 Ctrl H 000000000000000000000000 Supervisor Desktop 0 0000000000000000 000000 OL 8204 01 J 1 04 Supervisor Desktop D 11 1 11 00 00000000 000000000000000 00 111111 1 00000000000 l 00000 1 8 111111 000000000000000 0 000000000000000 11 Cisco Supervisor Desktop
40. 00000000000 0 0000000000000000 6 0L 8204 01 J IP Communicator Cisco IP Communicator Agent Desktop Cisco IP Communicator IU 1 11 1 1 Agent Desktop 1 1111010110101 110 0 0 1 0 01 0 000000000 IP Communicator 0 0 0 0000000000000 Agent Desktop 0 00000000 0000000000000000 000 0 0 0 0 1P Communicator 0 00000000 00000000000000000 Agent Deskop0 00000000000000 1 Communictor 000000 0 00000 00000000000 IP Communicator 1 IP Communicator 00000 2 0000000000000 0 o o 000000000 0000000 3 000000000000000000000000000000000000 000000000000000000000000000000000000 000 4 0 080 000000000 1
41. 000000000000 00000000 0 0 mm oag UUUUUUUUUUUUUUUUDU 1 000000 000000000000000000 2 010000000000000000000 0000 gt 00000000000 0000000 UUUUUUUUUUUUUUDUUDNU 1 000000000000000000000000 gt 00000000000 0000000 22 OL 8204 01 J 5 00000000 11 1 1 1 000000 Web O Agent Desktop 00 0 0000000000000 0000 0 000000000000000 mm 1 1100 0000 000000 1100 000000 2 0000000 0000000 0000 0000 0000 0 3 3 go 0000000 5 5 o 5 O00 g O00 pm g 2000 0000000000 0000000000000 00000 1 0000000000000000 gt 210000000000000000000 000000000 98000000000 0000600 00000 URL OOOO 986
42. 0000000000000000000 1 o 3 1 x Gil Zi olo 3 olo 5 O olo O 2 o olo lt lt 5 11 olo 3 2 EES en es a al ae 0 0 olo OL 8204 01 J 16 00000000 OOO 00000000 000000000000000000000000 00000000 0000 00000000 000000000000000000 0 000000000000000000 1 0000000000000000 9000000000000 000000 0000 1000000000000000000000
43. 000000000000000000000 000000 00000000000000000000000000000 0 Supervisor Desktop 0000000000000000000 UUUUUUUUUUUUU UUUUUUUUUUUUUUUUUNU 100000 00000000000000000000 0 49900000 100 100000 0000000000000000000000000 000 Remove 00000000 o000 3 0 5 1 PS 2 A 30 2 2 m LES m n ria g O Somes m r A S A 3 gp g 505 o 5 mi S c s 20 O 2 00 306
44. 00000000000000000000000 9000000000 Supervisor Record Viewer 1 00 000000000000 15 Supervisor Record Viewer 000 0000000 1100 10 m 000 000 0000000000 7000000 30000 00000000000000000000000 0000 000 000 000 000 000 000 00 Supervisor Record Viewer J 1 Supervisor Desktop O 0000 00 gt 0000000000000 Supervisor Record Viewer 00 0000 000 1000000000 00000000 2 000000000000000000 0000000000000000000000000 1 Supervisor Record Viewer 1 111 11111 1111111100 00000000 00000000000000000000 2 0000000000000 3 00000000000000000000
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46. 101 L OL 8204 01 J 33 Cisco Supervisor Desktop OOO 00000 0000 000000000000000000000000000000 0000 00000 0000000000000000000000000 0 0000000000000 000 00000000000 00000000000000 00000 OKO 00000 E E 1 1000 0 0000 0000000000 0 0000000000000000 0000 mm 23 1 0000000000000000000000000000000000 0 DD 00000 0 000000000000000000000000000000000000000 0 0000000000000000000000000 0000000000000 Supervisor Desktop 00000000000000000000000 0 0000000000000000000 000
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