Cisco Systems OL-6640-01 User's Manual
Contents
1. CHAPTER Troubleshooting Cisco IP Phone Service Applications This chapter contains the following sections e Troubleshooting Tips e XML Parsing Errors e Error Messages Troubleshooting Tips The following tips apply to troubleshooting Cisco IP Phone service applications p Tip Microsoft Internet Explorer 5 or higher can display the XML source with its default style sheet p Tip Understand that standard IP troubleshooting techniques are important for HTTP errors p Tip Externally verify name resolution Phone has DNS set Cisco IP Phone Services Application Development Notes oL 6640 01 E Chapter7 Troubleshooting Cisco IP Phone Service Applications MXM Parsing Errors p Tip If DNS is suspected use IP addresses in URLs P Tip Browse the URL in question with IE5 or download and verify with Netscape Use a logged telnet session to verify that the desired HTTP headers are returned Telnet to the server on port 80 then enter get path page XML Parsing Errors The following tips apply to troubleshooting XML parsing errors in Cisco IP Phone services applications e Verify the object tags the object tags are case sensitive e Verify that amp and the other four special characters are used per the restrictions while inside the XML objects See Chapter 2 CiscoIPPhone XML Objects for more information Error Messages The following error messages2. may appear on the prompt line of the Cisco IP Phone display e XML Error 4 XML Parser error Invalid Object e HTTP Error 8 Unknown HTTP Error HTTP Error 10 HTTP Connection Failed Refer to the Cisco IP Phone Administration Guide for Cisco CallManager for more information Cisco IP Phone Services Application Development Notes o1 6640 01
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