Cisco Systems OL-1566-01 User's Manual
Contents
1. CHAPTER Introduction The Cisco Building Broadband Service Manager BBSM is an Internet subscriber and session management system for building centric networks BBSM enables service providers in hotels apartments offices and other public areas to Offer Internet managed subscriber access services to an end user Make it easy for the end user to understand and use Internet services Eliminate the need for end user software Eliminate or reduce the need for reconfiguration when making the Internet connection Support multiple revenue streams including advertising value added and fee based schemes Support rapid product introduction and innovative product marketing BBSM Feature Summary The BBSM Server runs on a Microsoft Windows 2000 platform and is available on a factory installed server A CD ROM version is also available for installation on an existing server BBSM offers Policy based Session Management True Plug and Play Access End User Control Features Portal Features Bandwidth Management Access Code Management Property Management System Interfaces PMS The ability to work with a variety of network equipment and wiring Cable modems DSL Ethernet Compatibility with Remote Access Dial in User Service RADIUS credit card or access code authentication Compatibility with corporate Virtual Private Network VPN protocols Point to Point Tunneling Protocol PPTP and Layer 2 Tunneling Protocol L2TP Support for a2. Mixed networks include a bridged network and one or more routed networks Some switches are on the BBSM Server internal network and others can be reached through gateways on the internal network Use the Routers web page to configure routes to the switches and routes to the client computers guests attached to the switches The BBSM Server which is the router all traffic must pass through before reaching the Internet is assigned router number 0 This is predefined and always has an IP address of 127 0 0 1 It is a loopback address that the BBSM Server uses to communicate with itself Note Review installation requirements to determine the configuration applicable for your installation Configuration Sequence amp Note The following procedure is a high level view of the configuration process for a BBSM system You perform these steps on either a factory installed or customer installed BBSM Server For a customer installed BBSM Server refer to the Cisco Building Broadband Service Manager and Director Installation Guide for details on how to install the software Launch WEBconfig from the BBSM Dashboard to define the system settings for the BBSM Server 2 During the basic configuration work from left to right on the WEBconfig button bar as you a Define the settings that apply on the server level IP addresses b Configure the sites managed by the server c Define the network components that make up the s
3. ates the session prior to the block expiration unused minutes are forfeited Otherwise BBSM deactivates the session automatically at the end of the block Daily End User purchases time on a 24 hour basis The 24 hour period is based on either a site wide start time or 24 hours from session start mi Cisco Building Broadband Service Manager 5 1 Softw are Configuration Guide OL 1566 01 Chapter1 Introduction Access and Accounting Components W The Daily access policy includes a Welcome Back feature that allows the end user to return within a 24 hour period for another session at no additional charge The Daily access policy can be configured by specifying such information as the session boundary checkout time and welcome back by MAC address or port Minute End User purchases time by the minute BBSM performs an accounting authorization when the user activates the session If the authorization fails BBSM deactivates the session Otherwise the end user incurs charges until they deactivate the session BBSM calculates the duration and charges based on a per minute rate RADIUS End User enters username and password to gain access to the Internet These are authenticated through a RADIUS server End User is then connected to the Internet You can control whether the BBSM Server will allow the same RADIUS username to activate multiple sessions Subscription End User pre pays for an Internet subscription The su
4. bscription access policy allows the administrator to specify a date range per port during which the end user can have many sessions At the end of the subscription BBSM deactivates the session on the port and does not allow a new session This access policy has an option that allows the end user to self provision the subscription with payment through any accounting policy Access Policy and Bandwidth Table 1 3 shows access policies that enable bandwidth management Table 1 3 Access Policies and Bandwidth Access Policy Bandwidth Value Access Code Uses the bandwidth parameter from Access Code table Block When session is activated uses the web page to obtain the bandwidth value Daily When session is activated uses the web page to obtain the bandwidth value Minute When session is activated uses the web page to obtain the bandwidth value RADIUS When present uses the bandwidth parameter passed as a RADIUS attribute from the RADIUS server when the session activated and ignores the value in the Port map Alternately the end user may select from a predefined bandwidth selection list on the web page when activating the session If the parameter is not present when session is activated uses the value from the Port Map Subscription Always uses the value from the Port Map Cisco Building Broadband Service Manager 5 1 Softw are Configuration Guide EET Chapter1 Introduction Page Sets amp No
5. d icon on the desktop The BBSM Dashboard appears The BBSM Dashboard can also be accessed by selecting Start gt BBSM Dashboard Selecting an Option Click an option on the BBSM Dashboard to make a selection The following is a list of options available under each category Table 1 1 BBSM Dashboard Options Administration WEBconfig Use this option to access the web pages to configure BBSM See Chapter 2 Configuring the System WEB PMS Test Use this option to access the BBSM PMS Test option See the Testing the PMS Interface section on page 5 5 WEBpatch Use this option to access WEBpatch Use this utility to Perform remote updating of the BBSM Server software Obtain a listing containing all patches and service packs installed product version and build assigned to each patch or service pack adescription of what the patch does adescription of patch dependencies For more information about the WEBpatch utility see Chapter 11 WEBpatch Utility Operations Port Control Form Use this option to view the list of ports and edit per port policies See the Port Control Web Pages section on page 4 10 Map Rooms Use this option to edit and map guest and meeting rooms to ports See Chapter 3 Room Mapping and Port Testing Subscription Port Control Use this option to maintain ports associated with the Subscription access policy See the Subscription Port Cont
6. e 1 2 Navigation Button Definitions Button List View page Form View page lt First page in the list First record form lt Previous page in the list Previous record form 5 Next page in the list Next record form gt gt Last page in the list Last record form Cisco Building Broadband Service Manager 5 1 Softw are Configuration Guide EET ois Chapter1 Introduction E The WEBconfig Program The WEBconfig Program When WEBconfig is selected from the BBSM Dashboard the WEBconfig splash screen appears The Port IP web page automatically appears after a few seconds or when you click the splash screen Use WEBconfig to configure your BBSM Server using the following configuration categories Port IDs Server Sites Routers Switches Page Sets Port Map Port Tests Call Types RADIUS Servers Walled Garden Note For detailed descriptions of the functionality for each category refer to Table 2 1 on page 2 5 For complete details of all the options see the Navigating the WEBconfig Pages section on page 2 8 WEBconfig displays the Port IPs screen first From this screen you can navigate to any page using the buttons at the top of each page Working from left to right with the buttons you are able to quickly configure the system Once the initial system configuration is completed select specific web pages to make additional changes When configuring mult
7. i aici Lie EF FHE Teil be nl Bi REED h Prp dan perma Dyare Pii BHi Sudrentiptios Por Canim Lhe beiaarb n Eom L 5 mi ba eri Pmi di Wt Haairh iio Wif Pprih ja sosya p mm pan Pa PEFS wi ph a mim iia map pig hi pa ag ga ae ie Jai EL a A ia it CCEE Lpr BE LAS Ahi Cru m ms bibl snage ip ip agin ee BBSM server web pages are accessed on port 9488 instead of the default web server port 80 This is done by adding 9488 after the BBSM server IP address or host name in the http request for example http 10 10 10 50 9488 www If you are on the inside BBSM network you must activate a session to get access to these pages Remote Access amp Follow this procedure for remotely accessing the BBSM Dashboard Note Step 1 Step 2 Step 3 This procedure can be run from the Internet or from inside the BBSM network Open Internet Explorer If necessary activate a session Enter the following URL into the Address box of the Browser http lt IP_address gt 9488 www where lt IP_address gt is the remote BBSM Server IP address Enter User Name and Password The BBSM Dashboard is displayed Cisco Building Broadband Service Manager 5 1 Software Configuration Guide gy I OL 1566 01 Chapter1 Introduction W Starting a Configuration Session Local Access Follow this procedure for local access of the BBSM Dashboard from the BBSM console Step1 Double click the BBSM Dashboar
8. iple sites define the additional sites from the Sites screen Netw ork Types Supported The BBSM system supports the following types of networks Bridged networks In a bridged network a packet does not pass through a router from the client to the BBSM Server Broadcast packets reach all computers on the bridged network In order for some plug and play features to work BBSM must use a bridged network BBSM is the router that connects the bridged network to the Internet Bridged networks are supported by associating all switches with router number 0 All switches are on the BBSM Server internal network For bridged networks you do not need to complete information for the Routers web page Fully routed networks In a routed network a packet must pass through one or more routers from the client to the BBSM Server BBSM does not have access to broadcast packets and does not support plug and play for these networks Cisco Building Broadband Service Manager 5 1 Software Configuration Guide ie E OL 1566 01 Chapter 1 Introduction amp Configuration Sequence W Fully routed networks are supported by associating all switches with routers other than router number 0 All switches are on networks attached to routers that are reachable through gateways on the BBSM Server internal network For routed networks enter information about the routers within the BBSM internal network Mixed bridged and routed networks
9. ite for example switches routers or other equipment d Generate a Port Map for each site in the network topology e The Port Map contains artificial guest room numbers mapped to ports This map is used to associate ports to actual room numbers throughout each building f Modify individual ports to reflect any specific per port settings Select the appropriate policy for each port or ports Configure any billing related systems for the system accounting policies Refer to Chapter 6 Pricing and Page Set Management Configure BBSM for bandwidth allocation if appropriate Refer to Chapter 7 Bandwidth Management Connect BBSM to a PMS if appropriate Refer to Chapter 5 Making the Property Management System Connection OL 1566 01 Cisco Building Broadband Service Manager 5 1 Software Configuration Guide gy Chapter1 Introduction W Access and Accounting Components 10 Configure BBSM to allow control and management of access codes Refer to Chapter 8 BBSM Access Code Management Configure BBSM for RADIUS accounting Refer to Chapter 9 RADIUS Authentication Authorization and Accounting Configure BBSM for port hopping Refer to Chapter 10 BBSM Port Hopping Install any Service Packs or Patches using WEBpatch Refer to Chapter 11 WEBpatch Utility Caution In addition to the basic configuration detailed in Chapters 2 and 3 your system can require additional instal
10. lation and configuration processes as explained in Chapters 4 through 11 of this manual Be sure to complete the necessary procedures in those chapters before attempting to offer Internet service to end users Access and Accounting Components There are two components you must consider when defining your configuration Access Policy Access policy Accounting method An access policy is on a per port basis where a port allows an end user to connect to BBSM It is through the selection of an access policy that the characteristics of a port connection are specified In doing so the end user s Internet experience is defined when they use BBSM by selecting an access policy BBSM includes default built in access policies as shown in the list that follows Your web developer can add new access policies to the system using the BBSM Software Developer s Toolkit SDK Access policies include Access Code To gain Internet access the end user enters an Access Code created by an administrator The access code is valid for a finite time period as specified by the administrator After the access code expires the end user cannot activate a new session Depending on the page set the code can be exclusive allowing only one end user at a time to use it or it can be non exclusive allowing many users to use the code at the same time Block End User purchases Internet access in a block of time specified in minutes If the end user termin
11. nal sample Page Sets from the BBSM Software Developers Kit or you can have your web developer create a set of pages of your own Sets of example pages have been shipped with BBSM for default policies such as the following Hotel PMS Credit card Cruise line RADIUS Subscription The set of default web pages can be used as they appear or they can be customized by completely redefining the template pages mi Cisco Building Broadband Service Manager 5 1 Software Configuration Guide OL 1566 01 Chapter1 Introduction Page Sets W Your web developer uses the default policies as template examples to create a policy to meet your specific service provider needs The default web pages use a standard naming convention that combines an access policy and an accounting policy when forming the Page Set name When customizing a page set use the Page Sets web page to configure the new page set to the system Page Sets are discussed further in Chapter 2 Configuring the System under The Page Sets Web Page section on page 2 23 and in Chapter 6 Pricing and Page Set Management Cisco Building Broadband Service Manager 5 1 Softw are Configuration Guide EET E Chapter1 Introduction HI Page Sets Cisco Building Broadband Service M anager 5 1 Software Configuration Guide Pi i OL 1566 01
12. rmation Administrators Administrators is a system group that is part of Windows 2000 This user group has full system permission and rights Administrators can alter any BBSM configuration setting and has access to all BBSM Dashboard options For example this group has access to the web applications and can View all reports e Add update and delete Access Codes Edit room mapping Printers When BBSM Web Printing is enabled a group is created for each site that are part of the administrators group This group is only used for installing printers Cisco Building Broadband Service Manager 5 1 Software Configuration Guide a OL 1566 01 Chapter 1 Introduction Starting a Configuration Session W Starting a Configuration Session BBSM can be accessed locally at the BBSM console and remotely over the Internet using Internet Explorer This access is usually handled through the BBSM Dashboard Figure 1 1 For convenience an icon is located on the BBSM desktop Figure 1 1 BBSM Dashboard Weltenme ta thet Building Broadband Sarsice Manager Dashbsard_ Thin decked me fe caria erea kr ecceceng si of ee eet boeed coeigueion aed repriing pee foe ep pater ih She Aarma Tech Voa Administration Operations Reports WEHc Fan Casia Beating Pages Lip Th eee hi un eee he pE E Lie PH eel eld ie ee E he Sei dee Fiii h rare og be mmn Ba Fri biep magi bemari oie piis ammm EHLE RHE H WER PRS Tan Map Pot
13. rol Port Test section on page 4 17 Access Code Management Use this option to generate edit and delete access codes See Chapter 8 BBSM Access Code Management Reports Reporting Pages Use this option to view usage transaction history active ports access codes room mappings RADIUS data and walled garden data See Reporting Pages section on page 4 1 mi Cisco Building Broadband Service M anager 5 1 Software Configuration Guide OL 1566 01 Chapter1 Introduction Starting a Configuration Session W Using the BBSM Dashboard with Multiple Sites A BBSM Server configured for multiple sites displays a slightly different BBSM Dashboard screen It is necessary to select the site before choosing a configuration option Step1 Launch the BBSM Dashboard Step2 Select the appropriate site from a drop down selection menu that appears in the upper portion of the BBSM Dashboard See Figure 1 2 Figure 1 2 BBSM Dashboard for Multiple Sites Waltons bo fe Bulding Broadband Serica Manager Oeehfeard Plame Sian by Selecieg the Ste You Bik amp Wee dermis Or fies 1 1 br Aber Selectiog the See Mema Solec s Link Pete Adminis tragion Operatians Step3 Click the appropriate option in the lower half of the Dashboard Navigation Buttons Navigation buttons are used on most of the BBSM web pages and forms Use these buttons to locate the appropriate information you want to see Tabl
14. te The value in the Port Map applies only to the Subscription policy and the RADIUS policy if no limit is passed to the BBSM Server as a RADIUS attribute from the RADIUS server or selected by the end user on the web page Accounting M ethod Page Sets An accounting method is selected to tell BBSM how end users are to be billed for Internet services Refer to Chapter 6 Pricing and Page Set Management to learn how to define billing As part of the configuration process Windows Notepad is used to customize BBSM pricing bandwidth or session information This information is located as Active Server Page ASP files with an asp extension in the c atcom ekgnkm folder The accounting policies built in are ICS Credit Card Cruise Line Hotel Billing RADIUS Accounting You can add new accounting methods to the system using the BBSM Software Developers Kit A Page Set is a group of ASP files that allow you to define the end user experience from first impression through disconnect A typical group of ASP pages or set of pages can contain the following A connect page A connected page An authorization fail page e A welcome back page A Page Set allows you to associate an access policy and accounting method with a specific port Different policies contain different sets of pages depending on the BBSM features for each port When configuring ports you can use one of the default Page Sets that comes with BBSM additio
15. variety of network topologies per property or central office Support for the management of multiple properties Specialized reporting tools I OL 1566 01 Cisco Building Broadband Service Manager 5 1 Software Configuration Guide gg Chapter1 Introduction User Groups User Groups The installation process automatically creates two BBSM user groups BBSM Operators and BBSM Reports These user groups along with the Windows 2000 Administrator s group are reflected in the grouping of option categories on the BBSM Dashboard See Figure 1 1 on page 1 3 The following groups provide security and allow access control of users to open edit and or view the reports and run web applications BBSM Reports BBSM Reports is a user group that has access to only the Reporting Pages option on the BBSM Dashboard This group can open a Room Mapping Report and verify room and port but cannot edit room mapping This group cannot add update or delete an Access Code BBSM Operators BBSM Operators is a user group that can do everything a BBSM Reports user can do plus all these options located in the BBSM Dashboard Operations group Port Control Map Rooms Subscription Port Control Access Code Management Reporting Pages This group can view all reports and web applications amp Note Reports are BBSM database information that can only be read while web applications allow the user to view and change the database info
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