Cisco Systems 7970G/7971G User's Manual
Contents
1. Use Abbreviated Dial 1 Set up Abbreviated Dialing codes 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dial code 2 To place a call access the Fast Dial service on your phone Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling with coworkers Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time If you have multiple lines and want to pick up the call on a nonprimary line first press for the desired line then press a Call PickUp soft key To answer a call that is ringing on another extension within your call pickup group use the following method 1 Do one of the following If the PickUp soft key is available press it If the PickUp soft key is not available go off hook to display it then press PickUp If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call To answer a call that is ringing on another extension outside of your group use the following method 1 Do one of the following If the GPickUp soft key is available press it If the GPickUp soft keys not available go off hook to display it then press GPickUp 2 Enter t2. Make sure the call that you want to switch to is highlighted 2 Press Resume Any active call is placed on hold and the selected call is resumed To switch between connected calls on different lines press for the line that you are switching to If a single call is holding on the line the call automatically resumes If multiple calls are holding highlight the appropriate call and press Resume To switch from a connected call to answer a ringing call press Answer or if the call is ringing on a different line press Q flashing Any active call is placed on hold and the selected call is resumed Viewing Multiple Calls In standard viewing mode your phone displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last Transferring Calls To transfer a call without talking to the transfer recipient use the following method 1 From an active call press Transfer 2 Enter the target number 3 Press Transfer again to complete the transfer or EndCall to cancel L Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up To talk to the transfer recipient before transferring a call consult transfer use the following method 1 From an active call press
3. To see who started the conference while viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name To drop the last party added to the conference press RmLstC You can remove participants only if you initiated the conference call Remove Participants To remove any conference participant use the following method 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference To end your participation in a conference hang up or press EndCall 12 Speed Dialing Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on the configuration your phone can support the following speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials L Note e To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages e To set up Fast Dials you must access the Personal Directory feature e Alternately your system administrator can configure speed dial features for you To use speed dial buttons use the following method 1 Set up speed dial buttons 2 To place a call press a speed dial button Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busy before dialing See the Using BLF to Determine a Line State section on page 15
4. Transfer Enter the target number Wait for the transfer recipient to answer a P Press Transfer again to complete the transfer or EndCall to cancel L Note If your phone supports on hook transfer you can also complete the transfer by hanging up To redirect a ringing call to your voice messaging system press DND The call is automatically transferred to your voice message greeting Forwarding All Calls to Another Number To set up call forwarding on your primary line press CFwdALL and enter a target phone number exactly as you would dial it from your phone For example enter an access code or the area code if necessary You can forward your calls to a traditional analog phone or to another IP phone although your system administrator can restrict the call forwarding feature to numbers within your company Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual Your system administrator can change call forwarding conditions for your phone lines To cancel call forwarding on your primary line press CFwdALL To verify that call forwarding is enabled on your primary line look for e The call forward icon above the primary phone number E e The call forward target number in the status line Do Not Disturb Use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone When DND is turned on the DND blocking feature
5. applies to all the lines on your phone Received calls are not logged to the Missed Calls directory on your phone When DND and Call Forward All are both enabled on your phone Call Forward All takes precedence on incoming calls That is calls will be forwarded and the caller will not hear a busy tone If DND is not enabled on your phone see your system administrator To activate DND use the following method 1 Press the more soft key to locate the DND soft key 2 Press the DND soft key A display text message indicates that the phone is in Do Not Disturb mode L Note Pressing the DND soft key immediately forwards the call to the call forward destination set on the phone If the call forward destination is not set pressing the DND soft key disables the ringer To deactivate the Do Not Disturb feature repeat Steps 1 and 2 10 Conference Calls Your Cisco Unified IP Phone provides three types of conference calls Standard Meet Me and Ad Hoc conference calls Standard Conference Calls A standard conference call involves three parties You can create a standard conference in different ways depending on your needs and the soft keys available on your phone e Confrn Use this soft key to establish a standard conference by calling each participant Standard conference calling is a default feature available on most phones e Join Use this soft key to establish a standard conference by joining several calls already on one
6. connectors on your Cisco IP phone 113951 Your phone may show 10 100 1000 1 IDC adapter port DC48V 6 Handset port 2 AC to DC power supply 7 Headset port 3 AC power cord 8 Reserved for future use 4 Network port 10 100 SW 9 Reserved for future use 5 Access port 10 1 00 PC 10 Footstand button 1 Adjusting the Handset Rest When you connect your phone you can adjust the handset rest so that the receiver will not slip out of the cradle Use the following method to adjust the handset 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest 120521 Touch Screen Features This is what your main touch screen might look like with active calls and several feature menus open 120781 1 Primary phone Displays the phone number directory number for your primary phone line line 2 Programmable Programmable buttons can serve as phone line buttons speed dial buttons phone service buttons or button phone feature buttons Icons and labels indicate how these buttons are configured indicators Soft key labels Each displays a soft key function Soft key labels are touch sensitive Status line Displays audio mode icons status information and prompts 5 Call a
7. sleep mode or disables it for cleaning i amp No color Ready for input comme Green flashing Disabled Green steady Sleep mode 4 Messages button Auto dials your voice message service varies by service 5 Directories button Opens or closes the Directories menu Use it to access call logs and directories q 6 Help button Activates the Help menu Not available at this time 7 Settings button Opens closes the Settings menu Use it to change touch screen and ring settings 8 Services button Opens closes the Services menu 9 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume m on hook 10 Speaker button Toggles the speakerphone on or off When the speakerphone is on the button is lit Q 11 Mute button Toggles the Mute feature on or off When Mute is on the button is lit Q 12 Headset button Toggles the headset on or off When the headset is on the button is lit 13 Navigation button Allows you to scroll through menus and highlight items When the phone is on hook displays phone a numbers from your Placed Calls log 14 Keypad Allows you to dial phone numbers enter letters and choose menu items 15 Soft key buttons Each activates a soft key option displayed on your touchscreen a 16 Handset light strip Indicates an incoming call or new voice message 17 Touch screen Shows phone features Connecting Your Phone This section shows how to use the
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9. Cisco SYSTEMS User Guide Cisco Unified IP Phone Guide 7970G 7971G SCCP Cisco Unified Communications Manager Express 1 Overview 2 Operating Your Phone 3 Phone Features and Functions List 1 Overview This guide provides phone soft key and features descriptions for the Cisco Unified IP Phone 7970G 7971G Skinny Client Control Protocol SCCP multi line touch screen phones Physical Layout Your Cisco Unified IP Phone 7970 and Cisco Unified IP Phone 7971 provides touch screen access in addition to soft keys and dedicated buttons allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on e e gw z a ABG AL Fy Tay OFFA Item Description 1 Programmable Depending on configuration programmable buttons provide access to buttons e Phone lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based services for example a Personal Address Book button e Phone features for example a Privacy button Buttons light to indicate status Green steady Active call Q Green flashing Held call O Amber steady Privacy in use Q Amber flashing Incoming call Red steady Remote line in use shared line or BLF status 2 Footstand button Allows you to adjust the angle of the phone base 3 Display button Awakens the touch screen from
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11. ce it to go on hook To use a headset press to toggle headset mode on and off If you use AutoAnswer see the Using AutoAnswer section on page 16 for exceptions You can use the headset in conjunction with all of the controls on your phone including Gs F and G3 To use the speakerphone press to toggle speakerphone mode on or off Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and is not lit To switch to the speakerphone or a headset from the handset during a call press or then hang up the handset To switch to the handset from the speakerphone or headset during a call lift the handset without pushing any buttons To adjust the volume level for a call press Qib during a call or after invoking a dial tone This action adjusts the volume for the handset speakerphone or headset depending on which device is in use Press Save to preserve the volume level for future calls 15 Using AutoAnswer When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You can use AutoAnswer if you receive a high volume of incoming calls To use AutoAnswer with a headset keep headset mode active in other words keep Q lit even when you are not on a call To keep headset mode active do the follow
12. conference initiator disconnects Starting or Joining an Ad Hoc Conference Call Ad hoc conferences are created when one party calls another then either party decides to add another party to the call This is the default behavior Your system can be configured so that only the conference creator can add parties to the conference The default is that the conference is maintained as long as three parties remain in the conference Any party can hang up and the conference is maintained Your system can be configured so that the conference drops when the creator hangs up Your system can also be configured so that the conference drops when the last local party hangs up Ad Hoc conferenceing supports up to eight parties Start a Conference Call To add new participants to an existing conference use the following method 1 From a connected call press Confrn You may need to press the more soft key to see Confrn Enter the participant s phone number Wait for the call to connect Press Confrn again to add the participant to your call SS 2 i Repeat to add additional participants View a List of Participants To view a list of conference participants use the following method 1 Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top To get an updated list of participants while viewing the conference list press Update
13. ctivity Displays current calls per line including caller ID call duration and call state for the highlighted line area standard view Items in this area are touch sensitive 6 Phone tab Indicates call activity Press this tab to return to the call activity area if needed Feature tabs __ Each indicates an open feature menu Tabs are touch sensitive Choosing Touch Screen Items To choose items on your phone s touch screen use one of the following methods e By touch press or tap touch sensitive items on the touch screen with your fingertip Use only your fingertip to press the touch screen as using any other objects could damage the display Be aware that pressing a phone number can cause the phone to dial the number e By item number press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu e By scrolling press the Navigation button to highlight an item Press a soft key to finish the action or tap the item on the touch screen with your fingertip Cleaning and Maintaining the Touch Screen To disable the touch screen for cleaning press ggg and hold for more than one second qj flashes The screen remains disabled for about a minute unless you enable it To enable the touch screen after disabling it press flashing and hold for more than one second To wake the touch screen from sleep mode press the touch screen or any button or lift the handset After a peri
14. ethod 1 Log in to your User Options web pages 2 Access your message indicator settings L Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip 16 Customizing the Touch Screen To change the touch screen brightness use the following method 1 Choose gt User Preferences gt Brightness 2 To make adjustments press Up Down or Gie 3 Press Save or press Cancel To adjust the touch screen to accommodate your viewing angle use the following method 1 Choose H gt User Preferences gt Viewing Angle 2 To make adjustments press Up Down or Qie 3 Press Save or press Cancel To change the background image use the following method Choose a gt User Preferences gt Background Images Scroll through available images and press Select to choose an image Press Preview to see a larger view of the background image Press Exit to return to the selection menu af SS YS Press Save to accept the new image or press Cancel To change the language on your touch screen use the following method 1 Log into your User Options web pages 2 Access your user settings To change the line text label use the following method 1 Log into your User Options web pages 2 Access your line label settings 17 3 Phone Features and Functions List The following list is an alphabetical list of features and functions for your Cisco U
15. he group pickup code If your phone supports auto pickup you are now connected to the call 3 If the call rings press Answer to connect to the call 13 Using a Shared Line Your system administrator can ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Remote in Use Icon The remote in use icon appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system for example a phone at a coworker s desk or in a conference room To store an active call using Call Park use the following method 1 During a call press Park You may need to press the more soft key to see Park 2 Note the call park number displayed on your phone screen 3 Hang up To retrieve a parked call enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details Making and Receiving Secure Calls Depending on how your system admini
16. icipants while viewing the conference list press Update To see who started the conference while viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name To drop the last party added to the conference press RmLstC You can remove participants only if you initiated the conference call To remove any conference participant use the following method 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference To end your participation in a conference hang up or press EndCall 11 Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start or join a conference by dialing the conference number To start a Meet Me conference use the following method 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to invoke a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back To join a Meet Me conference dial the Meet Me conference number provided by the conference initiator To end a Meet Me conference all participants must hang up The conference does not automatically end when the
17. ing e Press EndCall to hang up e Press NewCall or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if Q is lit Otherwise calls ring normally and you must manually answer them To use AutoAnswer with the speakerphone keep the handset in the cradle and headset mode inactive unlit Otherwise calls ring normally and you must manually answer them Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone To change the ring tone per line use the following method 1 Choose gt User Preferences gt Rings 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and Save to set the ring tone or press Cancel To change the ring pattern per line flash only ring once beep only etc use the following method 1 Log into your User Options web pages 2 Access your call ring pattern settings L Note Before you can access this setting your system administrator needs to enable it for you To adjust the volume level for the phone ringer press while the handset is in the cradle and the headset and speakerphone buttons are off The new ringer volume is saved automatically To change the way that the voice message light on your handset works use the following m
18. l state icon Line or call state Description On hook line No call activity on this line Off hook line You are dialing a number or an outgoing call is ringing Connected call You are connected to the other party Ringing call A call is ringing on one of your lines Call on hold You have put the call on hold Remote in use Another phone that shares your line has a connected call Authenticated call See the Making and Receiving Secure Calls section on page 14 Encrypted call See the Making and Receiving Secure Calls section on page 14 Idle line BLF See the Using BLF to Determine a Line State section on page 15 Busy line BLF See the Using BLF to Determine a Line State section on page 15 EP a oo a Pe A ao A 2 Operating Your Phone You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Note The following procedures may require you to enter information using the keypad Press the backspace lt lt soft key to erase digits that were entered incorrectly Placing a Call Basic Options To place a call using the handset pick up the handset and enter a number To place a call using the speakerphone press and enter a number To place a call using a headset press and enter a number Or if Q is lit press New Call and enter a number To redial a
19. line Meet Me Conference Calls A Meet Me conference call involves up to 32 parties You can create a Meet Me conference by calling the Meet Me phone number at a specified time Ad Hoc Conference Calls An Ad Hoc conference call involves up to 8 parties You can create an Ad Hoc conference call the same way you do a standard conference call Starting and Joining a Standard Conference Create a conference by calling participants Calls must be on the same line before you can add them to a conference If calls are on different lines transfer them to a single line before using Confrn or Join Depending on how your phone is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up To add new participants to an existing conference use the following method From a connected call press Confrn You may need to press the more soft key to see Confrn Enter the participant s phone number Wait for the call to connect Press Confrn again to add the participant to your call aS SY uu m Repeat to add additional participants Participate in a conference Answer the phone when it rings To view a list of conference participants use the following method 1 Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top To get an updated list of part
20. n vary 2 Enter a name and press Search 3 Highlight a listing and go off hook To use Cisco CallBack to receive notification when a busy or ringing extension is available use the following method 1 Press CallBack while listening to the busy tone 2 Hang up Your phone alerts you when the line is free 3 Place the call again To see if a line associated with a speed dial call record or directory listing is busy before placing a call to that line look for Busy Line Feature indicators To dial from a Personal Address Book PAB entry use the following method 1 Choose aw gt Personal Directory to log in 2 Choose Personal Address Book and search for a listing To place a call using your Extension Mobility profile log in to the Extension Mobility service on a phone Answering a Call To answer with a headset press if unlit Or if Q is lit press Answer or Q flashing To answer with the speakerphone press Answer or Q flashing To switch from a connected call to answer a new call press Answer or if the call is ringing on a different line press Q flashing To answer using call waiting press Answer To send a call to your voice messaging system press DND To retrieve a parked call on another phone use Call Pickup To use your phone to answer a call ringing elsewhere use Call Pickup Ending a Call To hang up while using the handset return the handset to its cradle Or press EndCall To hang up while
21. nified IP phone Adjusting the Handset Rest page 5 Answering a Call page 8 Choosing Touch Screen Items page 6 Cleaning and Maintaining the Touch Screen page 6 Conference Calls page 11 Connecting Your Phone page 4 Customizing Rings and Message Indicators page 16 Customizing the Touch Screen page 17 Do Not Disturb page 10 Ending a Call page 9 Feature Buttons and Menus page 6 Forwarding All Calls to Another Number page 10 Line and Call Icons page 7 Making and Receiving Secure Calls page 14 Physical Layout page 2 Picking Up a Redirected Call on Your Phone page 13 Placing a Call Additional Options page 8 Placing a Call Basic Options page 7 Remote in Use Icon page 14 Speed Dialing page 13 Starting and Joining a Standard Conference page 11 Starting or Joining a Meet Me Conference Call page 12 Storing and Retrieving Parked Calls page 14 Switching Between Multiple Calls page 9 Touch Screen Features page 5 Transferring Calls page 10 Using a Handset Headset and Speakerphone page 15 Using a Shared Line page 14 Using AutoAnswer page 16 Using BLF to Determine a Line State page 15 Using Cisco Extension Mobility page 15 Using Hold and Resume page 9 Using Mute page 9 Viewing Multiple Calls page 9 18 19 Cisco SYSTEMS Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc
22. number press Redial to dial the last number or press the Navigation button with the phone idle to see your Placed Calls To place a call while another call is active using the same line use the following procedure 1 Press Hold 2 Press New Call 3 Enter a number To dial from a call log use the following procedure 1 Choose p gt Missed Calls Received Calls or Placed Calls 2 Press the listing on the touch screen To dial on hook without a dial tone predial enter a number then go off hook by lifting the handset pressing the number on the touch screen or pressing Dial or When you predial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial press the number or scroll to it and go off hook If you make a mistake while dialing press lt lt to erase digits Placing a Call Additional Options To place a call while another call is active using a different line use the following method 1 Press for a new line The first call is automatically placed on hold 2 Enter a number To speed dial a number use one of the following methods e Press a a speed dial button e Use the Abbreviated Dial feature e Use the Fast Dial feature To dial from a corporate directory on your phone use the following method 1 Choose qu gt Corporate Directory name ca
23. od of inactivity determined by your system administrator the touch screen enters sleep mode to save power In this mode the touch screen appears blank and Qj remains lit A Caution Use only a soft dry cloth to wipe the touch screen Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures Feature Buttons and Menus To open or close a feature menu press a feature button A Messages Services Help og Directories Settings T To scroll through a list or menu press the Navigation button To go back one level in a feature menu press Exit Pressing Exit from the top level of a menu closes the menu To switch between open feature menus press a feature tab on your touch screen Each feature menu has a corresponding tab The tab is visible when the feature menu is open Line and Call Icons The difference between lines and calls is as follows e Lines Each corresponds to a directory number that others can use to call you Your phone can support up to eight lines To see your phone lines look at the right side of your touch screen You have as many lines as you have directory numbers and phone line icons e Calls Each line can support multiple calls By default your phone supports two connected calls per line Only one call can be active at any time other calls are automatically placed on hold Your phone displays icons to indicate the line and cal
24. r a specified amount of time This time limit is established by your system administrator Changes that you make to your Cisco EM profile from the User Options web pages take effect the next time that you log in to Cisco EM on a phone Settings that are controlled on the phone only are not maintained in your Cisco EM profile To log in to Cisco EM use the following method 1 Choose Cm gt Cisco EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator To log out of Cisco EM use the following method 1 Choose eu gt Cisco EM Service name can vary 2 When prompted to log out press Yes Using BLF to Determine a Line State Depending on the configuration you can use the Busy Lamp Field BLF feature to determine the state of a phone line associated with a speed dial button call log or directory listing on your phone You can place a call to this line regardless of the BLF status This feature does not prevent dialing To see the state of a speed dial line look for one of these indicators next to the line number Era Line is in use a Line is idle H BLF indicator unavailable for this line To see the state of a line listed in a call log or directory look for one of these indicators next to the line number 4 Line is in use a Line is idle H BLF indicator unavailable for this line Using a Handset Headset and Speakerphone To use the handset lift it to go off hook repla
25. strator has configured your phone system your phone can support making and receiving secure calls Your phone is capable of supporting these types of calls e Authenticated call The identities of all phones participating in the call are verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated e Nonsecure call At least one of the participating phones or the connection does not support these security features or the phones cannot be verified To check the security level of a call look for a security icon in the top right corner of the call activity area next to the call duration timer Authenticated call fh Encrypted call Neither security icon appears if the call is nonsecure To determine if secure calls can be made in your company contact your system administrator Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator 14 Using Cisco Extension Mobility Cisco Extension Mobility Cisco EM allows you to temporarily configure a Cisco Unified IP phone as your own After you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure Cisco EM for you EM automatically logs you out afte
26. using a headset press Or to keep headset mode active press EndCall To hang up while using the speakerphone press Q or EndCall To hang up one call and preserve another call on the same line press EndCall If necessary remove the call from hold first Using Hold and Resume Engaging the Hold feature typically generates music or a beeping tone A held call is indicated by the call on hold icon Or To put a call on hold use the following method 1 Make sure the call you want to put on hold is highlighted 2 Press Hold To remove a call from hold on the current line use the following method 1 Make sure the appropriate call is highlighted 2 Press Resume To remove a call from hold on a different line press flashing for the appropriate line If a single call is holding on this line the call automatically resumes If multiple calls are holding scroll to the appropriate call and press Resume Using Mute With Mute enabled you can hear other parties on a call and they cannot hear you You can use Mute in conjunction with the handset speakerphone or a headset To toggle Mute on press a To toggle Mute off press O Switching Between Multiple Calls You can switch between multiple calls on one or more lines If the call that you want to switch to is not automatically highlighted press the call appearance on your touch screen or scroll to it To switch between connected calls on one line use the following method 1
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