Cisco Systems 4027668 User's Manual
Contents
1. STROMSCHLAGGEFAHR NICHT FFNEN ACHTUNG Zur Vermeidung eines Stromschlags darf die Abdeckung bzw die Ger ter ckwand nicht entfernt werden Das Ger t enth lt keine vom Benutzer wartbaren Teile Wartungsarbeiten d rfen nur von qualifiziertem Fachpersonal durchgef hrt werden WARNUNG DAS GER T NICHT REGEN ODER FEUCHTIGKEIT AUSSETZEN UM STROMSCHLAG ODER DURCH EINEN KURZSCHLUSS VERURSACHTEN BRAND ZU VERMEIDEN Dieses Symbol weist den Benutzer darauf hin dass die mit diesem Produkt gelieferte Dokumentation wichtige Betriebs und Wartungsanweisungen f r das Ger t enth lt Aviso a los instaladores de sistemas CATV Las instrucciones de reparaci n contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga el ctrica no realice ninguna otra operaci n de reparaci n distinta a las contenidas en las instrucciones de funcionamiento a menos que posea la cualificaci n necesaria para hacerlo Nota para el instalador del sistema En lo que se refiere a este aparato el blindaje del cable coaxial debe conectarse a tierra lo m s cerca posible al punto por el cual el cable entra en el edificio En el caso de los productos vendidos en los EE UU y Canad el presente aviso se suministra para llamar la atenci n del instalador del sistema sobre los Articulos 820 93 y 820 100 del NEC o C digo El ctrico de Canad Parte 1 que pro2. To avoid personal injury or damage to your equipment follow these steps in the exact order shown E Wiring and connections must be properly insulated to prevent electrical shock E Disconnect power from the modem before attempting to connect to any device 2 Power off your PC and other networking devices then unplug them from the power source Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the modem Note To connect a TV DHCT set top box or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal Connect your PC to the cable modem using either of the following methods M Ethernet Connection Locate the yellow Ethernet cable connect one end of the Ethernet cable to the Ethernet port on your PC and then connect the other end to the yellow ETHERNET port on the back of the modem Note To install more Ethernet devices than ports provided use an external multi port Ethernet switch es W USB Connection Locate the blue USB cable connect one end of the cable to an available USB port on your PC and then connect the other end of the cable to the blue USB port on the back of the modem Important When using a USB connection you need to install USB drivers on your PC For assistance go to Installing USB Drivers on p
3. XP or Vista operating system W A master USB port installed in your PC 4030802 Rev C 15 How Do Set Up My High Speed Internet Access Account How Do Set Up My High Speed Internet Access Account 16 Before you can use your cable modem you need to have a high speed Internet access account If you do not have a high speed Internet access account you need to set up an account with your local service provider Choose one of the two options in this section Do Not Have a High Speed Intemet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services You will need to give your service provider the following information W The serial number of the modem W The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by MAC The following illustration shows a sample bar code label DPC3010 MODEM NO 018052096 N ajiaji CABLE MODEM Rating 12V 1A CISCO prozess UNI HW Rev 2 0 S N 203556686 e eed DEUDA QUE ote MAC 009054123460 amm MADE IN CHIN Serial Number MAC Address 114211 Write down t
4. You Begin Before you begin choose an appropriate mounting place The wall can be made of cement wood or drywall The mounting location should be free of obstructions on all sides and the cables should be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for 8 x 1 inch screws W Two 8 x 1 inch pan head sheet metal screws Em Drill with a 3 16 inch wood or masonry bit A copy ofthe wall mounting illustrations shown on the following pages Mounting Instructions You can mount the DPC3010 and EPC3010 cable modem directly on a wall using two wall anchors two screws and the mounting slots on the bottom of the modem The modem can be mounted vertically or horizontally Mount the modem as shown in the following illustration Horizontal Mounting Mounting Screws Mounting Holes Wood or fr Concrete Drywall 1 4 in 0 65 cm Screw 18 4030802 Rev C 4030802 Rev C How Do Mount the Cable Modem on the Wall Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on
5. data is being sent to or from the modem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either the Ethernet or USB ports Notes When both Ethernet and USB devices are connected to the modem at the same time and data is being transferred through only one of the devices Ethernet or USB the LINK LED status indicator illuminates continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the indicator blinks as described above 4030802 Rev C 33 Front Panel LED Status Indicator Functions 34 Special Conditions The following table describes the appearance of the cable modem front panel LED status indicators during special conditions to show that you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER On 2 DS Blinking 2 times per second 3 US Blinking 2 times per second 4 ONLINE Blinking 2 times per second 5 LINK ON When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem BLINKS When only one Ethernet or USB device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem
6. esentiale si cu alte Romanian prevederi relevante ale Directivei 1999 5 EC Slovensko Ta naprava je skladna z bistvenimi zahtevami in ostalimi relevantnimi pogoji Slovenian Direktive 1999 5 EC Slovensky Toto zariadenie je v zhode so z kladn mi po iadavkami a in mi pr slu n mi Slovak nariadeniami direktiv 1999 5 EC Suomi T m laite t ytt direktiivin 1999 5 EY olennaiset vaatimukset ja on siin Finnish asetettujen muiden laitetta koskevien m r ysten mukainen Svenska Denna utrustning r i verensst mmelse med de v sentliga kraven och andra Swedish relevanta best mmelser i Direktiv 1999 5 EC Note The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide which is available on Cisco com 8 4030802 Rev C CE Compliance The following standards were applied during the assessment of the product against the requirements of the Directive 1999 5 EC M EMC EN 55022 and EN 55024 M EN 61000 3 2 and EN 61000 3 3 E Safety EN 60950 1 This product conforms to the following European directives C 2006 95 EC 1999 5 EC 2004 108 EC 20090312 CE Modem EMTA 4030802 Rev C Introducing the DPC3010 and EPC3010 Introducing the DPC3010 and EPC3010 10 Welcome to the exciting world of high speed Internet access You have acquired one of the fastest cable modems available
7. may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use Notice The software and firmware in this product is protected by copyright law and furnished to you under a license agreement You may only use this product in accordance with the terms of the user license agreement found on the CD ROM provided with this product 4030802 Rev C 35 For Information For Information If You Have Questions If you have technical questions call Cisco Services for assistance Follow the menu options to speak with a service engineer 36 4030802 Rev C TITEL CISCO Cisco Systems Inc 678 271 1120 5030 Sugarloaf Parkway Box 465447 800 722 2009 Lawrenceville GA 30042 www cisco com Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1009R Product and service availability are subject to change without notice 2009 2010 2012 Cisco and or its affiliates All rights reserved April2012 Printed in USA Part Number 4030802 Rev C
8. on the market today Your new Cisco Model DPC3010 or Model EPC3010 DOCSIS 3 0 Cable Modem offers high end performance and superb reliability at data rates up to eight times that of conventional DOCSIS 2 0 DPC3010 and EuroDOCSISTM EPC3010 cable modems With your new DPC3010 or EPC3010 your Internet enjoyment home and business communications and personal and business productivity will surely soar This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your DPC3010 or EPC3010 Benefits and Features Your new DPC3010 or EPC3010 offers the following additional outstanding benefits and features Home Networking W Provides a high speed broadband Internet connection that energizes your online experience and helps enable trouble free downloading and sharing files and photos with your family and friends E Includes bridged Gigabit Ethernet GigE and 10 100BASE T auto sensing auto MDIX Ethernet ports Some models also include a USB 2 0 data port for high speed data services to other devices W Supports up to 64 users 1 USB port and up to 68 users on user supplied Ethernet hubs Allows you to attach multiple devices in your home or office to the cable modem for high speed networking and sharing of files and folders without first copying them onto a CD or diskette Performance W Provides a faster connection to the Internet by incorporating eight bonded downstream cha
9. OFF When no devices are connected to either the Ethernet or USB ports Notes When both Ethernet and USB devices are connected to the modem at the same time and data is being transferred through only one of the devices Ethernet or USB the LINK LED status indicator illuminates continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the indicator blinks as described above 4030802 Rev C Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks DOCSIS is a registered trademark of Cable Television Laboratories Inc EuroDOCSIS EuroPacketCable and PacketCable are trademarks of Cable Television Laboratories Inc Other third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1009R Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this guide We reserve the right to change this guide at any time without notice Documentation Copyright Notice O 2009 2010 Cisco Systems Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document
10. S 3 0 Cable Modem One Ethernet cable CAT5 RJ 45 Ethernet cable may not be provided with all modems One power adapter with power One USB cable cord USB cable may not be provided with all modems One CD ROM containing the user guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Note You will need an optional cable signal splitter and additional standard RE coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your cable modem 4030802 Rev C Front Panel Description Front Panel Description 4030802 Rev C The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating After the cable modem is successfully registered on the network the POWER and ONLINE LED status indicators illuminate continuously to show that the cable modem is active and fully operational See Front Panel LED Status Indicator Functions on page 32 for more information on front panel LED status indicator functions 1 POWER Illuminates to indicate that power is being applied to the cable modem 3 4 5 7114135 2 DS Downstream Illuminates to indicate that the cable modem is locked onto the downstream signal s The DS LED blinks to indicate that the cable modem is scanning for the downstream sig
11. a message that the installation has finished Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Frequently Asked Questions on page 26 If you still cannot access the Internet contact your service provider for further assistance 25 Frequently Asked Questions Frequently Asked Questions 26 Q How Do Configure TCP IP Protocol A To configure TCP IP protocol you need to have an Ethernet Network Interface Card NIC with TCP IP communications protocol installed on your system TCP IP is a communications protocol used to access the Internet This section contains instructions for configuring TCP IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments TCP IP protocol in a Microsoft Windows environment is different for each operating system Follow the appropriate instructions in this section for your operating system Configuring TCP IP on Windows 95 98 98SE or ME Systems 1 Click Start select Settings and choose Control Panel 2 Double click the Network icon in the Control Panel window 3 Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list M If yes go
12. age 24 Note You can connect two separate PCs to the cable at the same time by connecting one PC to the Ethernet port and one PC to the USB port However do not connect your PC to both the Ethernet Port and the USB ports at the same time 4030802 Rev C 4030802 Rev C Connecting the Cable Modem for High Speed Data Service 5 Locate the AC power adapter provided with your cable modem Insert the barrel shaped DC power connector attached by a thin pair of wires to the AC power adapter into the black POWER connector on the back of the modem Then plug the AC power cord into an AC outlet to power up the cable modem The cable modem will perform an automatic search to locate and sign on to the broadband data network This process typically takes up to 2 5 minutes The modem will be ready for use when the POWER DS US and ONLINE LED status indicators on the front panel stop blinking and remain ON continuously Plug in and power on your PC and other home network devices The modem LINK LED on the cable modem corresponding to the connected devices should be ON or BLINKING Once the cable modem is online most Internet devices will have immediate Internet access Note If your PC does not have Internet access refer to the How Do I Configure TCP IP Protocol section of Frequently Asked Questions on page 26 for information on how to configure your PC for Internet access For Internet devices other than PCs refer to the DHCP or IP Addres
13. d and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully W Verify the status of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection W The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to determine whether you are using the correct cable W Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation 30 4030802 Rev C Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected the following tips may help If you need further assistance contact your service provider 4030802 Rev C Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet mak
14. do so Note to System Installer For this apparatus the coaxial cable shield screen shall be grounded as close as practical to the point of entry of the cable into the building For products sold in the US and Canada this reminder is provided to call the system installer s attention to Article 820 93 and Article 820 100 of the NEC or Canadian Electrical Code Part 1 which provides guidelines for proper grounding of the coaxial cable shield This symbol is intended to alert you that uninsulated voltage within this product may CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION To reduce the risk of electric shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you of have sufficient magnitude to cause electric shock the presence of important operating and Therefore it is dangerous to make any kind of contact with any inside part of this product Notice l attention des installateurs de r seaux c bl s maintenance servicing instructions in the literature accompanying this product Les instructions relatives aux interventions d entretien fournies dans la pr sente notice s adressent exclusivement au personnel technique qualifi Pour r duire les risques de chocs lectriques n effectuer aucune intervention autre qu
15. duct Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label If you are uncertain of the type of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable at all times 4030802 Rev C 4030802 Rev C IMPORTANT SAFETY INSTRUCTIONS Ground the Product A WARNING Avoid electric shock and fire hazard If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet disconnect the signal inputs Verify the Power Source from the On Off Power Light When the on off power light is not illuminated the apparatus may still be connected to the power source The light may go out when the apparatus is turned off regardless of whether it is still plugged into an AC power source Eliminate AC Mains Overloads A WARNING Avoid electric shock and fire hazard Do not overload AC mains outlets extension cords or integral convenience receptacles For products that require battery power or other power sources to operate them refer to the operating instructions for those products Provide Ventilation and Selecta Location Remove all packaging material before applying power
16. e Wizard window and then click Next Click Next in the Found New Hardware Wizard window The system searches for the driver file for your hardware device After the system finds the USB driver the Digital Signature Not Found window opens and displays a confirmation message to continue the installation Click Yes to continue the installation The Found New Hardware Wizard window reopens with a message that the installation is complete Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Frequently Asked Questions on page 26 If you still cannot access the Internet contact your service provider for further assistance 4030802 Rev C 4030802 Rev C Installing USB Driver Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the ONLINE LED status indicator on the front panel of the cable modem illuminates solid green Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next Select Search removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with
17. e celles d crites dans le mode d emploi et les instructions relatives au fonctionnement moins que vous ne soyez qualifi pour ce faire Remarque l attention de l installateur du syst me Avec cet appareil le blindage cran du c ble coaxial doit tre mis la terre aussi pres que possible du point d entr e du c ble dans le b timent En ce qui conceme les produits vendus aux tats Unis et au Canada ce rappel est foumi pour attirer l attention de l installateur sur les articles 820 93 et 820 100 du Code national de l lectricit ou Code de l lectricit canadien Partie 1 qui fournissent des lignes directrices concemant la mise la terre correcte du blindage cran du cable coaxial Ce symbole a pour but de vous pr venir que des tensions lectriques non isol es existent l int rieur de ce produit pouvant tre d une intensit suffisante pour causer des chocs lectriques Il est donc dangereux d tablir un contact quelconque avec l une des pi ces comprises l int rieur de ce produit CAUTION DO NOT OPEN ATTENTION NE PAS OUVRIR ATTENTION Pourr duireles risques dechocs lectriques ne pas enlever le couvercle ou le panneau arri re Ne contient aucune pi ce r parable par l utilisateur Confier les interventions aux techniciens d entretien qualifi s AVERTISSEMENT POUR VITER LES INCENDIES OU LES CHOCS LECTRIQUES NE PAS EXPOSER L APPAREIL LA PLUIE OU L HUMIDIT Ce symbole a po
18. e sure the switch is in the ON position Verify that the ONLINE LED status indicator on the front panel of your cable modem is illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in Installing USB Drivers on page 24 if you are using the USB connection Verify that you have called your service provider and given them the serial number and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the cable signal splitter may be defective and may need to be replaced For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card 31 Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions 32 Initial Power Up Calibration and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up calibration and registration on the network Use this chart t
19. experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you may have regarding the operation or installation of this device FC peclaration of Conformity This device complies with Part 15 of FCC Cisco Model DPC3010 or EPC3010 DOCSIS Rules Operation is subject to the following two 3 0 Cable Modem conditions 1 the device may not cause Model DPC3010 and EPC3010 harmful interference and 2 the device must Manufactured by accept any interference received including Cisco Systems Inc interference that may cause undesired 5030 Sugarloaf Parkway operation Lawrenceville Georgia 30044 USA Telephone 678 277 1120 Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class B est conforme la norme NMB 008 du Canada 20081121 FCC Standard CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999 5 EC R amp TTE Directi
20. foules CISCO Cisco Model DPC3010 and EPC3010 DOCSIS 3 0 8x4 Cable Modem User Guide In This Document IMPOR CANT SAFETY INSTRUCTIONS asusta 2 ECC Compliance aida ada 7 CE COMPARER nana 8 Introducing the DPC3010 and BECOQTD icons 10 What s in the Carton sisisasscsasnnacesttisan hanna ea ti 12 Front Panel Deseriptigbiou eiiam aid 13 Back Panel DESETPIO d 14 What Are the System Requirements for Internet Service 15 How Do I Set Up My High Speed Internet Access Account 16 Where Is the Best Location for My Cable Modem 17 How Do I Mount the Cable Modem on the Wall sssssssse 18 How Do I Connect My Devices to Use the Internet 21 Connecting the Cable Modem for High Speed Data Service 22 Installing USB Drivers ona ii iia 24 Frequently Asked Questions iia di AA 26 Tips for Improved P erformangee ista ains 31 Front Panel LED Status Indicator Functions s ssesesssiseeseeieseresrserrerisresenrereses 32 NOU ita 35 For Info mAHON esse ceder eret deidades de 36 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to
21. hese numbers in the space provided here Serial Number MAC Address Already Have an Existing High Speed IntemetAccess Account If you have an existing high speed Internet access account you must give your service provider the serial number and the MAC address of the cable modem Refer to the serial number and MAC address information listed previously in this section 4030802 Rev C Where Is the Best Location for My Cable Modem Where Is the Best Location for My Cable Modem 4030802 Rev C The ideal location for your cable modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your service provider to select the best location for your cable modem Read this user guide thoroughly before you decide where to place your cable modem Consider these recommendations W Position your PC and cable modem so that they are located near an AC power outlet W Position your PC and cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them B Airflow around the cable modem should not be restricted W Choosea location that protects the cable modem from accidental disturbance or harm 17 How Do Mount the Cable Modem on the Wall How Do Mount the Cable Modem on the Wall Before
22. itions French pertinentes de la Directive 1999 5 EC slenska betta t ki er samkv mt grunnkr fum og rum vi eigandi kv um Icelandic Tilskipunar 1999 5 EC m Italiano Questo apparato conforme ai requisiti essenziali ed agli altri principi sanciti Italian dalla Direttiva 1999 5 CE Latviski Si iek rta atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to Latvian saist tajiem noteikumiem Lietuvi Sis jrenginys tenkina 1999 5 EB Direktyvos esminius reikalavimus ir kitas ios Lithuanian direktyvos nuostatas Nederlands Dit apparaat voldoet aan de essentiele eisen en andere van toepassing zijnde Dutch bepalingen van de Richtlijn 1999 5 EC Malti Dan l apparat huwa konformi mal ti iet essenzjali u l provedimenti l o ra Maltese rilevanti tad Direttiva 1999 5 EC Magyar Ez a k sz l k teljes ti az alapvet k vetelm nyeket s m s 1999 5 EK Hungarian ir nyelvben meghat rozott vonatkoz rendelkez seket Norsk Dette utstyret er i samsvar med de grunnleggende krav og andre relevante Norwegian bestemmelser i EU direktiv 1999 5 EF Polski Urzadzenie jest zgodne z og lnymi wymaganiami oraz szczeg lnymi Polish warunkami okreslonymi Dyrektywa UE 1999 5 EC Portugu s Este equipamento est em conformidade com os requisitos essenciais e outras Portuguese provis es relevantes da Directiva 1999 5 EC Romana Acest echipament este in conformitate cu cerintele
23. n an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Windows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options E If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 E If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on you
24. nal 3 US Upstream Illuminates to indicate the upstream connection is operational blinks to indicate that upstream calibration is in progress and during registration with the system Off when the modem is off line 4 ONLINE Illuminates when the cable modem is registered on the network and fully operational 5 LINK Off when no Ethernet USB device is present illuminates to indicate that an Ethernet or USB device is connected and blinks to indicate that data is being transferred between the PC and the cable modem Note After the cable modem is successfully registered on the network the POWER LED 1 DS LED 2 US LED 3 and ONLINE LED 4 indicators illuminate continuously to indicate that the cable modem is online and fully operational 13 Back Panel Description Back Panel Description The following illustration describes the back panel components of the DPC3010 and EPC3010 DOCSIS 3 0 cable modems MAC 0022CE9C84CC 1 2 3 4 5 6 T14136 1 POWER Connects the cable modem to the 12 VDC output of the AC power adapter that is provided with your cable modem Only use the AC power adapter and power cord that is provided with your cable modem 2 ETHERNET Bridged RJ 45 Gigabit Ethernet port connects to the Ethernet port on your PC This port also supports 10 100BASE T connections 3 USB USB 2 0 port connects to the USB port on your PC Note The optional USB port may not be present on all modems 4 RESET Reset
25. nnels along with four bonded upstream channels up to eight times faster than conventional single channel DOCSIS 2 0 cable modems W Enhances interoperability with most service providers by complying with the following specifications to deliver high end performance and reliability DPC3010 Designed to meet the specifications for DOCSIS 3 0 and is backward compatible with DOCSIS 2 0 1 1 and 1 0 EPC3010 Designed to meet the specifications for EuroDOCSIS 3 0 and is backward compatible with EuroDOCSIS 2 0 1 1 and 1 0 4030802 Rev C 4030802 Rev C Introducing the DPC3010 and EPC 3010 Design and Function Color coded connectors and cables for easy installation and setup Features Plug and Play operation for easy set up and installation Uses an attractive compact design and a versatile orientation to lie flat or stand vertically on a desktop or shelf or mount easily on a wall LED status indicators on the front panel provide an informative and easy to understand display that indicates the cable modem status and real time data transmission activity Management Allows automatic software upgrades by your service provider 11 What s in the Carton What s in the Carton 12 When you receive your cable modem you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged The carton typically contains the following items One Cisco Model DPC3010 or EPC3010 DOCSI
26. o troubleshoot the power up calibration and registration process of your cable modem Note After the cable modem completes step 8 Registration Complete the modem proceeds immediately to step 9 Normal Operations See the table in Normal Operations on page 33 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Step 1 2 3 4 5 6 7 8 Front Panel Power Self Downstream Downstream Ranging Requesting Registering Registration Indicator Up Test Scan Signal Lock IP Address Complete 1 POWER On On On On On On On On 2 DS Blinks On Blinks On On On On On 1 sec 3 US Blinks On Off Off Blinks On On On 1 sec 4 ONLINE Blinks On Off Off Off Off Blinks On 1 sec 5 LINK Off On Off When no devices are connected to the Ethernet or USB ports On 1sec On When devices are connected to the Ethernet or USB ports Blinks When data activity is present 4030802 Rev C Front Panel LED Status Indicator Functions Normal Operations The following table illustrates the appearance of the cable modem front panel LED status indicators during normal operations Front Panel LED Status Indicators During Normal Operations Step 9 Front Panel Normal Operations Indicator 1 POWER On 2 DS On 3 US On 4 ONLINE On 5 LINK ON When a single device is connected to either the Ethernet or USB port and no
27. on of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 20090326_Modem No Battery_Safety 6 4030802 Rev C FCC Compliance FCC Compliance 4030802 Rev C United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures E Reorient or relocate the receiving antenna B Increase the separation between the equipment and receiver B Connect the equipment into an outlet on a circuit different from that to which the receiver is connected E Consult the service provider or an
28. ower on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart 9 When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance Q How Do I Renew the IP Address on My PC A If your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC Renewing the IP address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute the winipcfg command The IP Configuration window opens 3 Click the down arrow to the right of the top field and select the Ethernet adapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance 4030802 Rev C 4030802 Rev C Frequently Asked Que
29. porcionan directrices para una correcta conexi n a tierra del blindaje del cable coaxial Este simbolo tiene como fin advertirle de que una tensi n sin aislamiento en el interior de este producto podr a ser de una magnitud suficiente como para provocar una descarga el ctrica Por consiguiente resulta peligroso realizar cualquier tipo de contacto con alguno de los componentes internos de este producto CAUTION DO NOT OPEN ATENCI N RIESGO DE DESCARGA EL CTRICA NO ABRIR ATENCI N con el fin de reducir el riesgo de descarga el ctrica no retire la tapa ni la parte posterior No existen en el interior componentes que puedan ser reparados porelusuario Encargue su revisi n a personal de mantenimiento cualificado ADVERTENCIA PARA EVITAR EL RIESGO DE INCENDIO O DESCARGA EL CTRICA NO EXPONGA LA UNIDAD A LA LLUVIA O A LA HUMEDAD Este s mbolo tiene como fin alertarle de la presencia de importantes instrucciones de operaci n y mantenimiento revisi n contenidas en la literatura que acompa a al producto 20080814_Installer820_Intl IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1 Read these instructions 2 Keep these instructions 3 Heed all warnings 4 Follow all instructions 5 Do not use this apparatus near water 6 Clean only with dry cloth 7 Do not block any ventilation openings Install in accordance with the manufacturer s instructions 8 Do not install near any heat source
30. r PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet contact your service provider for further assistance Configuring TCP IP on Macintosh Systems 1 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 2 Frequently Asked Questions 28 3 Click Advanced in the User Mode window and then click OK 4 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 5 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note Make sure that the Load only when needed option is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window E If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure E If no you must power off your Macintosh 8 With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down p
31. s and then slide the modem down until the narrow end of the keyhole slot contacts the shaft of the screw Important Verify that the mounting screws securely support the modem before you release the unit Connect the cables and wires to the modem 4030802 Rev C How Do Connect My Devices to Use the Internet How Do Connect My Devices to Use the Internet 4030802 Rev C You can use your cable modem to access the Internet and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Intemet Devices You must connect and install your cable modem to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Ethernet Cable Cable Ready TV VCR 114137 or Set Top Converter 21 Connecting the Cable Modem for High Speed Data Service Connecting the Cable Modem for High Speed Data Service 22 The following installation procedure ensures proper setup and configuration for the cable modem 1 Choose an appropriate and safe location to install the cable modem close to a power source an active cable connection your PC if using high speed Internet and your telephone lines if using VoIP A WARNING E
32. s available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the software you will need Q Can I watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter 29 Frequently Asked Questions Q Can I run more than one device on the modem A Yes If your service provider permits a single cable modem can support up to 63 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable modem Contact your service provider for further assistance Common Troubleshooting Issues I don t understand the front panel status indicators See Front Panel LED Status Indicator Functions on page 32 for more detailed information on front panel LED status indicator operation and function The cable modem does not register an Ethernet connection W Verify that your computer has an Ethernet car
33. s configuration section of the User Guide or Operations Manual for those devices Also verify that you correctly completed the procedures in Installing USB Drivers on page 24 23 Installing USB Driver Installing USB Driver To install USB drivers your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or Windows XP operating system This section contains instructions for installing the USB drivers for the cable modem 24 The USB drivers needed for your cable modem are located in the Roof directory of the Installation CD provided with your cable modem Note If you are not using the USB interface skip this section Installing USB Drivers The USB driver installation procedures are different for each operating system Follow the appropriate instructions in this section for your operating system Installing USB Drivers 1 2 10 11 Insert the Installation CD into the CD ROM drive of your PC Make sure the power is connected to your cable modem and that the POWER LED status indicator on the front panel of the cable modem illuminates solid green Connect the USB cable to your computer s USB port Then connect the other end of the USB cable to the USB port on the gateway Click Next in the Found New Hardware Wizard window Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next Select CD ROM drives in the Found New Hardwar
34. s such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Useonly with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped Power Source Warning A label on this product indicates the correct power source for this pro
35. stions Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Q What if don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without subscribing to cable TV service Contact your local service provider for complete information on cable services including high speed Internet access Q How do I arrange for installation A Call your service provider to inquire about professional installation A professional installation ensures proper cable connection to the modem and to your PC and it ensures the proper configuration of all hardware and software settings Contact your service provider for more information about installation Q How does the cable modem connect to my computer A The cable modem connects to the USB port or to the 1000 100BASE T Ethernet port on your PC If you want to use an Ethernet interface Ethernet card
36. the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall DPC3010 Wall Mount Template E A 7 A Mounting Slots gt Z 4 101 6 mm Screw Hole Mounting Guides Located on the Back of the Modem T14212 Important This graphic is not drawn to scale 19 How Do Mount the Cable Modem on the Wall Wall Mounting Instructions Complete these steps to mount the modem to the wall 1 2 20 Locate the place where you want to mount the modem to the wall Hold the modem level against the wall and at an angle so that the screw hole mounting guides are facing up and against the wall Lay a pencil pen or other marking tool into each guide and mark the place on the wall where you want to drill the mounting holes Using a drill with a 3 16 inch bit drill two holes at the same height and 4 inches apart Are you mounting the cable modem into a drywall or concrete surface where a wooden stud is not available M If yes drive the anchor bolts into the wall and then go to step 6 E Tfno go to step 6 Install the mounting screws into the wall or the anchor bolts as appropriate and leave a gap of about 1 4 inch between the screw head and the wall Verify that no cables or wires are connected to the cable modem Lift the cable modem into position Slip the large end of both mounting slots located on the back of the modem over the mounting screw
37. to Default Momentary Switch Factory Reset Note This button is for maintenance purposes only Do not use unless told to do so by your service provider MAC Address Label Displays the MAC address of the cable modem CABLE F Connector connects to an active cable signal from your service provider A CAUTION Avoid damage to your equipment Only use the AC power adapter and power cord that is provided with your cable modem 14 4030802 Rev C What Are the System Requirements for Internet Service What Are the System Requirements for Internet Service To ensure that your cable modem operates efficiently for high speed Internet service verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements Note You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater m 32 MB of RAM Web browsing software Wm CD ROM drive Minimum System Requirements for Macintosh MAC OS7 5or later B 32 MB of RAM System Requirements for an Ethemet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed W An active 10 100BASE T Ethernet network interface card NIC installed System Requirements for a USB Connection A PC with Microsoft Windows 98SE ME 2000
38. to step 7 E Tfno click Add click Protocol click Add and then go to step 5 Click Microsoft in the Manufacturers list Click TCP IP in the Network Protocols list and then click OK Click the TCP IP Ethernet Adapter protocol and then choose Properties Click the IP Address tab and then select Obtain an IP address automatically Click the Gateway tab and verify that these fields are empty If they are not empty highlight and delete all information from the fields 10 Click the DNS Configuration tab and then select Disable DNS 11 Click OK 12 Click OK when the system finishes copying the files and then close all networking windows Oo UI 13 Click YES to restart your computer when the System Settings Change dialog box opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 14 Try to access the Internet If you cannot access the Internet contact your service provider for further assistance 4030802 Rev C 4030802 Rev C Frequently Asked Questions Configuring TCP IP on Windows 2000 Systems 1 2 Click Start select Settings and choose Network and Dial up Connections Double click the Local Area Connection icon in the Network and Dial up Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP in the Local Area Connection Properties window and then click Properties Select both Obtai
39. to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects A WARNING Avoid electric shock and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases should not be placed on this apparatus A WARNING Avoid electric shock and fire hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product A WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire IMPORTANT SAFETY INSTRUCTIONS Service Wamings A WARNING Avoid electric shock Do not open the cover of this product Opening or removing the cover may expose you to dangerous voltages If you open the cover your warranty will be void This product contains no user serviceable parts Check Product Safety Upon completi
40. ur but de vous pr venir de la pr sence d instructions importantes relatives au fonctionnement ou l entretien et aux r parations dans la documen tation accompagnant ce produit 4030802 Rev C 4030802 Rev C IMPORTANT SAFETY INSTRUCTIONS Mitteilung f r CATV Techniker Die in dieser Mitteilung aufgef hrten Wartungsanweisungen sind ausschlieflich f r qualifiziertes Fachpersonal bestimmt Um die Gefahr eines elektrischen Schlags zu reduzieren sollten Sie keine Wartungsarbeiten durchf hren die nicht ausdr cklich in der Bedienungsanleitung aufgef hrt sind au er Sie sind zur Durchf hrung solcher Arbeiten qualifiziert Mitteilung an den Systemtechniker F r dieses Ger t muss der Koaxialkabelschutz Schirm so nahe wie m glich am Eintrittspunkt des Kabels in das Geb ude geerdet werden Dieser Erinnerungshinweis liegt den in den USA oder Kanada verkauften Produkten bei Er soll den Systemtechniker auf Paragraph 820 93undParagraph 820 100 derUS Elektrovorschrift NEC oder der kanadischen Elektrovorschrift Canadian Electrical Code Teil 1 aufmerksam machen in denen die Richtlinien f r die ordnungsgem e Erdung des Koaxial kabelschirms festgehalten sind Dieses Symbol weist den Benutzer auf das Vorhandensein von nicht isolierten gef hrlichen Spannungen im Ger t hin die Stromschl ge verursachen k nnen Ein Kontakt mit den internen Teilen dieses Produktes ist mit Gefahren verbunden CAUTION DO NOT OPEN ACHTUNG
41. ve This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Benrapcku Toga o6opynBaHe orroBapa Ha CbUIECTBEHMTe H3UCKBAHMA M NPANOKMAMM Bulgarian knay3u Ha Aupekruea 1999 5 EC Toto za izeni je v souladu se zakladnimi pozadavky a ostatnimi odpovidajicimi ustanovenimi Sm rnice 1999 5 EC Dansk Dette udstyr er i overensstemmelse med de v sentlige krav og andre Danish relevante bestemmelser i Direktiv 1999 5 EF Deutsch Dieses Ger t entspricht den grundlegenden Anforderungen und den weiteren German entsprechenden Vorgaben der Richtlinie 1999 5 EU Eesti See seade vastab direktiivi 1999 5 EU olulistele n uetele ja teistele Estonian asjakohastele s tetele English This equipment is in compliance with the essential requirements and other no relevant provisions of Directive 1999 5 EC Espa ol Este equipo cumple con los requisitos esenciales asi como con otras Spanish disposiciones de la Directiva 1999 5 CE BAAnviK Aur c o efonMaou c eivai GE CULLOPMPWON ME TIG OVAISEIC ararroet Ka Greek Mec oxerik c Siar eic tne OSnyiac 1999 5 EC Fran ais Cet appareil est conforme aux exigences essentielles et aux autres dispos
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