Chamberlain CIGBU User's Guide User's Manual
Contents
1. This prevents anyone from using your phone to get into your garage Creating a Passcode You can create a 4 digit PASSCODE within the MyQ app that automatically replaces your email and password credentials You may want to use the same code as your outside keypad for ease of use e The passcode is four characters numbers or letters depending on your smartphone e When you create your 4 digit passcode the app will ask for the passcode twice e Ifyou use the Account gt Logout function on the smartphone your passcode will be automatically deleted restarting the app will require the creation of a new passcode e See the section on your smartphone Apple or Android for specific instructions on how to create a 4 digit passcode 5 APPLE APP CONTROLS Controlling a device a garage door opener gate operator light etc Go to Places Swipe left or right to select a device to see more than one door gate or light Tap the door or gate image to open close door or gate Tap the light image to turn a light on off lfa device is grayed out it is currently unavailable e g if a light control was unplugged Security settings see section 4 for details Go to Accounts gt My Account gt Security Set security for launching app Set security for accessing account Set security for opening garage door If security is set to ON you must enter email and password or 4 digit passcode Setting a 4 di2. CHAMBERLAIN CHAMBERLAIN INTERNET GATEWAY USER S GUIDE Featuring MyQ Technology This User s Guide will help you get the most from your Chamberlain MyQ enabled products when using a smartphone tablet or computer to monitor and control your garage door opener gate operator light controls or other MyQ enabled products 1 CONNECT amp CREATE e See the Chamberlain MyQ Quick Start Guide for instructions for the connection of your Chamberlain Internet Gateway to the Internet You MUST use a computer for this step you cannot create an account from a mobile dev ice Go to www mychamberlain com to create an account and connect the Internet Gateway e You must have a valid email address to create a Chamber aine MyQ account Enter your information and click submit an email will be sent to you to confirm your valid email address If you do not get a confirming email check your spam email folder or try creating the account again being careful to spell the emai address correctly e When the Chamberlain Internet Gateway powers up the GREEN LED and BLUE LED will blink four times to indicate a correct power connection and reset of the Internet Gateway After power up the LEDs will indicate the status of the Chamberlain Internet Gateway Refer to the tips section for details regarding t router check the Ethernet cable connection to your router he LED indicators If the GREEN LE
3. D is off after connecting the Chamberlain Internet Gateway to your It must be in the LAN port normally numbered 1 4 If the GREEN Green LED LED is still off Support at If you have additional questions or problems after revi this User s Guide please contact Chamberlain Technica at technical support chamberlain com or at 1 800 528 9131 1 try another port on your router If you still cannot get a solid GREEN LED contact Chamberlain Technical technical support chamberlain com or at 1 800 528 9131 ewing Support REGISTER CHAMBERLAIN INTERNET GATEWAY amp ADD DEVICES Once you have successfully created your Chamberlain MyQ account you must add the Chamberlain Internet Gateway to the account It is easy to do from a computer this can also be done from an internet enabled smartphone or tablet See section 3 for downloading the MyQ app and sections 5 and 6 for using the app e To add the Chamberlain Internet Gateway to your account the GREEN LED on the Internet Gateway must be on continuously If the GREEN LED is off see Section 1 Connect amp Create The Chamberlain Internet Gateway must have an internet connection for the website or phone to find it e Inthe www mychamberlain com website add the Chamberlain Internet Gateway Click on Manage Places to add the Internet Gateway If this is the first Chamberlain Internet Gateway connected to the account the screen will
4. Q App Security Settings e You can change the SECURITY SETTINGS of the MyQ app for quicker access to your devices and your account The default security setting for the app is high If desired you can lower the Security Settings of the app See Section 4 IMPORTANT NOTE The My app is designed to work with Android smartphones and select Android tablets Full functionality of the MyQ app on Android tablets may not be available 114A4608 2013 The Chamberlain Group Inc All Rights Reserved
5. already be at the step of Register Gateway You will need the SERIAL NUMBER from the bottom label of the Internet Gateway The serial number is a series of ten characters 0 9 or a f Be sure to use the correct characters e g a zero 0 instead of an O and keep the character spacing correct XXXX XXX XXxX If this is the second Chamberlain Internet Gateway to be added just click on Manage Places gt Add New Place For instructions on how to complete this step with the MyQ app see sections 5 and 6 e Name the Chamberlain Internet Gateway e g 123 Main Street or Home Sweet Home Click Save and Close to complete this step e You can add MyQ devices like the garage door opener gate operator lights or other accessories from the Manage Places page or you can download the MyQ app and add any MyQ device from a smartphone or tablet To add the garage door opener or other devices click on Manage Places gt Add New Device and follow the steps Once you click ADD you have 3 minutes to go to the garage door opener or device and press it s learn button To add a gate operator ensure that the gate is closed Give the operator an OPEN command Within 30 seconds when the gate is at the open limit press and release the reset button 3 times on primary gate The Chamberlain Internet Gateway will pair to the operator Once a device is programmed it will appear on the screen You can th
6. ap the door or gate image to open close door or gate Tap the light image to turn a light on off Ifa device is grayed out it is currently unavailable e g if a light control was unplugged Security settings see section 4 for details Go to Account tab Tap My Account Tap Security Set security for launching app Set security for accessing account Set security for opening garage door Tap Done to save settings If security is set to ON you must enter email and password or 4 digit passcode A logout will delete the passcode restarting the app will require the creation of a new passcode Setting a passcode Go to Account tab Tap My Account Tap Passcode Enter a 4 digit passcode PIN you must enter this twice The 4 Digit passcode now replaces email and password for security Add delete rename a device a garage door opener gate operator light etc Go to Places tab Menu button gt Manage Places 0 Select your place Chamberlain Internet Gateway To Add Menu button gt Add New Device Then follow instructions To Delete Press and hold device name Tap Delete Device To Rename Tap device s name Rename then select Save to save changes Add delete rename a Chamberlain Internet Gateway Go to Places tab Menu button gt Manage Places To Add Menu button gt Add New Then follow instructions To Delete Press and hold places
7. en name the device e g left garage door table lamp etc 3 GETTING A SMARTPHONE APP If you have an older OS the phone or tablet will not be able to locate the MyQ app You may need to upgrade the phone s OS to be able to find download and use the MyQ app Smartphone apps are available for Apple and Android devices e Apple iPhone iPad and iPod Touch Visit the Apple App Store from your Apple device to download the MyQ app search for MyQ by The Chamberlain Group Inc e Android smartphones and tablets Visit Google Play from your smartphone to download the MyQ app search for MyQ by The Chamberlain Group Inc e BlackBerry Windows and other smartphones You can access your MyQ account to monitor and control your garage door Opener gate operator and other MyQ accessories on other smartphones by pointing your phone s browser to www mychamberlain com mobile Bookmark this page for later use The mobile website has the same functionality as the smartphone apps After the app is installed on your smartphone you can add a new device to your account by following the instructions for your smartphone in Sections 5 6 CHANGING MyQ APP SECURITY SETTINGS You can change the SECURITY SETTINGS of the MyQ app to allow quicker access to your devices and account The default security setting for the app is at the highest level you must ente
8. enever the designated event occurs the event history will display the event including the time and day of the occurrence The event history can be deleted iPhone is a registered trademark of Apple Inc Android is a registered trademark of Google Inc BlackBerry is a registered trademark Research In Motion Limited 7 Tips What do the LEDs on the Chamberlain Internet Gateway signify e The GREEN LED must be on continuously after power and network connections are completed NOTE The LED may blink intermittently with data traffic e GREEN LED Off The router is not providing an IP address to the Chamberlain Internet Gateway Check your router settings and internet connections e GREEN LED flashing steadily On amp Off The Chamberlain Internet Gateway has an IP address but is not accessing the Internet Check your router settings and internet connections e GREEN LED On Solid The Chamberlain Internet Gateway has an IP address and is connected to the Internet The BLUE LED indicates the Chamberlain Internet Gateway has programmed at least one device like a garage door opener gate operator or other MyQ enabled product The blue LED does not indicate if devices are connected it only indicates that the Internet Gateway has programmed one device to its memory The YELLOW LED indicates the Chamberlain Internet Gateway is in the Add New Device or learn mode otherwise the LED will remain off Changing My
9. git passcode Go to Accounts gt My Account gt Passcode Enter a 4 digit passcode you must enter this twice The 4 Digit passcode now replaces email and password for security The 4 Digit passcode is deleted if you logout restarting the app will require the creation of a new passcode Add delete rename a device a garage door opener gate operator light etc Go to Places tap the gear in the upper left corner of the screen To Add Tap the Chamberlain Internet Gateway name Tap Add New Device To Delete Tap the Chamberlain Internet Gateway name Tap Edit Tap the minus sign To Rename Tap the Chamberlain Internet Gateway name Tap Edit Tap the device s name and enter a new name Add delete rename a Chamberlain Internet Gateway Go to Places tap the gear in the upper left corner of the screen To Add Tap the plus To Delete Tap the minus To Rename Tap the Chamberlain Internet Gateway name Tap Edit Tap the Internet Gateway name and enter a new name Logging out A logout requires an email and password to restart the app A logout will delete the passcode restarting the app will require the creation of a new passcode 6 ANDROID APP CONTROLS Controlling a device a garage door opener gate operator light etc Go to Places tab Swipe right or left to select a device to see more than one door gate or light T
10. name Tap Delete Gateway To Rename Press and hold places name Tap Edit Rename then select Save to save changes Logout Go to Account tab Menu button gt Log Out A logout requires an email and password to restart the app A logout will delete the passcode restarting the app will require the creation of a new passcode 7 ALERTS The alert feature allows MyQ users to receive an electronic notification alert when a certain event occurs e g the garage door opens or closes An alert can be enabled edited or disabled with any internet enabled computer or smartphone Multiple alerts can be enabled for any garage door opener gate operator or light control An alert can be received on an internet enabled smartphone or computer from anywhere in the world Event Options e Door or gate opens closes e Door or gate remains open for an extended period of time e Light turns on off Event Settings e All times and all days e Specific days of the week e g weekends only e Specific time e g 8 00 am to 6 00 pm Alert Options e Email An alert will be sent to the MyQ account email address e Push Notification An alert will be sent to each smartphone tablet with the MyQ app installed that has logged into the MyQ account at least once NOTE Push notifications can be enabled disabled through the smartphone or tablet settings e An email and push notification simultaneously Event History Wh
11. r your email and password credentials every time to launch the app or to access and change your account settings The security settings apply to each individual phone so each phone tied to the same account must be configured separately These settings do not affect the web page login A four Digit PASSCODE can be created in place of your email and password credentials See Creating a Passcode below Default MyQ App Security Settings e Launching App high security is initially set to ON You must enter your email and password credentials every time the app is launched Setting this to OFF allows the app to launch without requiring your credentials or a 4 digit passcode e Accessing Account high security is initially set to ON You must enter the email amp password credentials every time you want to access your account settings Setting this to OFF lets you access your account settings without requiring your credentials or a 4 digit passcode e Opening Door Gate high security initially set to OFF If you turn it ON you must enter your email and password credentials or a 4 digit passcode every time you want to use the app to open your door or gate Setting this to OFF lets you open your door or gate without requiring your credentials or a 4 digit passcode It is strongly recommended that if you turn OFF the security settings for launching the app you set this function to ON and create a 4 digit passcode for opening the door or gate
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