Casio 9650 User's Manual
Contents
1. Press Change or OK to change the Speaker or Headset setting oOo N DOO A Press Save Setting contact names to display during calls You can set your phone to show the contact s name rather than the calling party name for an incoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Pair Contacts to Calls Press Change or OK to change the setting to On or Off CON DOO A OO N gt Press Save Adjusting the brightness or contrast of the display Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness or Contrast Oona A OO N gt 16 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Options amp Settings Oo Note You cannot adjust the contrast of the 9650C color display screen 7 Press Change or OK 8 Select Phone or an SBM24 Module 9 Scroll to the right or left to adjust the brightness or contrast 10 Press Save or OK Turning button click sounds on and off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press2. Making a Call Making a Call If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time 1 Lift the handset or press Speaker or Headset if applicable or a line button for an available line If you have more than three call appearances for example if you use bridged appearances to monitor another extension use the Aux buttons to get to the line you want 2 Dial the number you want to call Making an emergency call You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number 1 Press the Emerg softkey If you do not see an Emerg softkey pick up the handset or press the Phone button then press the Emerg softkey 2 To end the emergency call press the Drop softkey or press the Speaker button Clearing a number Press Clear to erase all dialed digits and enter a new number Redialing a number 1 From the Phone screen press Redial Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 27 Answering and making a call The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial See Setting redial options on page 14 for info
3. Select Go to Phone Screen on Ringing N O ORAON gt Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save Changing the voice dialing setting Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Voice Dialing N O ORAON gt Press Change or OK to set the option to on or off Voice initiated dialing is set to on by default 8 Press Save Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 13 Avaya Menu Changing the voice dialing language Oo ON Da FF ON gt Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Select Voice Dialing Language Press Change or OK Select the language you will speak to search for and dial your contacts Press Select or OK Press Yes to confirm the selected language Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed oOo N DOF OO N gt Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK to toggle between One Number and List Press Save Configuring call timers You can set
4. Application Settings includes choices for personalizing button labels turning call logging on or off and including bridged calls in your call log Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels and setting up a Bluetooth adapter if one is attached to your phone You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go To Phone Screen on Calling N O ORAON gt Press Change or OK or use the right or left navigation arrows to set the option to Yes or No 8 Press Save 12 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Options amp Settings Setting the Go To Phone Screen on ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK
5. Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 5 Introduction to the 9650 9650C IP Telephone Overview Missed Call Indicator Extension Date Time Application Lines 3 lt Message Waiting USB Port gt Indicator Pia Prompt Line Line Buttons Transfer Drop Softkey Labels 30762 30762 30763 30763 Aux Shift Button 30764 30764 EC500JXtnd Call Aux Labels lt Softkeys Cc ale IC IC Te iC ie TA Aux Buttons Navigation Arrows Messages Phone Button OK Button Avaya Menu CALL LOG VOLUME 2 SPEAKER MUTE e The following table provides button feature descriptions for the 9650 9650C telephone Name Description USB Port Insert a USB device also called a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source see Using USB Flash Drives with your phone on page 47 for more information You can also 6 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Name Description recharge some battery powered devices by using a USB cable to connect the device to your telephone s USB port Message An illuminated red light in the upper right corner of your phone Waiting Indicator indicates you have voicemail messages waiting If visual alerting is enabled this light flashes when you receiv
6. If the line you want is not already highlighted select the call you want to transfer by pressing the line button or Aux button or by scrolling to the call 2 Press Transfer or OK 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK to transfer the call Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 33 Transferring a Call 34 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 7 Forwarding Calls You can forward your incoming calls to another number or to voicemail If call forwarding is turned on a Forwarding icon appears on the top line of your display screen and the Aux button s with forwarding features is steadily lit You can choose from a number of forwarding features including Send All Calls and Call Forward The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Send all Calls When Send All Calls SAC is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system
7. NG eeni E 30 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 3 Contents Chapter 3 Muting a Pa ma an ee maa 31 Chapter 6 Transferring a KAA kb 33 Chapter T Forwarding Calls rasiaan Ea 35 Send Bll Gale tan n bon baba ska 35 POPA PONO Ge an Sa Ma AR ea aa akan ema Banka aan 35 Chapter 8 Con eren mmm mmm A EEA EERE 37 Setting up a conieronce Galaxi aa baba aa aka 37 Adding a person on hold to a conference Call aaaoo oooo 00 anon banana belah ea Mamak aa 37 Putting a conierence call on GON amen amankan 38 M tng person on a conierence eh na aa naa akasia aan sa ea 38 Dropping the last person added from a conference GA lens senin masam 38 Dropping a person from a conference CaM o o ooo o o amp o wuebkumk mah ea won ng tai imo 38 Chapter 9 Aux Buttons and Bridged Lines 41 Answening a Call GF a bridged NG naa ka masasma 41 Jang a cal on a bndged Ie akn islan E kbbi akh bambu pasak bab kkn ab mean bad 42 Making an outgoing Call on a bridged Nie ama snmaan 42 vie yrs ge 10 Ls An renner 43 Ea ana BN 43 Pamoa NN ON an EE an na an an Ni eis 43 Ba bi 44 Peng SAG ena Ea ERA sn 45 Chapter 11 Using USB Flash Drives with your phone mmm 47 Adding contacts from an external file to your contacts ist oma aan maan 47 Replacing your contacts list with an etemal MG vasccsisisiernraewinieminanisiedeeninassse ees eeanes 48 Gopying your contacts list to a USB flash sae enakan S 49 Temporarily using 2
8. Telephone User Guide February 2009 45 Contacts 46 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 11 Using USB Flash Drives with your phone If your telephone has a USB interface and you have a USB Universal Serial Bus flash drive also called a thumb drive or memory stick you can log into your phone from anywhere in the world add contacts to your Contacts list from an E mail or other PC software program and display pictures from the device on your phone as a screensaver You can also copy your contact list from your phone to a USB flash drive replace the contents of your phone s current contact list with those on the USB flash drive or temporarily use the flash drive s contacts instead of your phone s contact list subject to your administrator s permission E Note The 9620L IP Telephone does not have a USB interface Avaya offers a PC application called Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine which options are available to you and how to use the tool to set them up Additionally your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device You can then use the USB device to log in to the administered Extension and Password autom
9. administrator If the SAC feature is administered on your phone a SendAll softkey appears on the Phone screen for idle calls an Aux button label displays SendAll Pressing SendAll turns Send All Calls on If it is already on pressing SendAll turns it off Pressing the SendAll Aux button turns Send All Calls on and the label shows a checkmark If it is already on pressing the SendAll Aux button turns it off and the checkmark no longer appears You can also turn Send All Calls on or off by using the telephone Features list 1 Select SendAllCalls 2 Press Select or OK to turn Send All Calls on or off Forwarding calls Several forwarding features may be available so you can set a number to which your calls will be forwarded or turn off call forwarding if it is already on Call forwarding is assigned to an Aux button If available your call forwarding features are listed on a Forwarding features menu 1 Select the forwarding feature you want to activate 2 Enter the number to which you want to forward your calls Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 35 Forwarding Calls After you enter the forwarding number you hear a confirmation tone and the associated LED lights 3 Press Select or OK to turn the call forwarding feature off if it is already on 36 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 8 Conference Calls You can use con
10. is on hold 4 Use the Right or Left navigation arrow to see additional pages screens options Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 9 Introduction to the 9650 9650C IP Telephone Icon Description 4 Scroll left for other options gt Scroll right for other options Scroll up or down when there is more information than can display in the application area End of list scroll up to see choices Beginning of list scroll down to see choices E The call in progress is muted amp The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button m Team icon indicating this team member is available T Team icon indicating this team member is busy on a call and not available Team icon indicating this team member is not on a call but is forwarding incoming calls D Team icon indicating this team member is busy on a call and is forwarding incoming calls Telephone Stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen to different angles To move the display screen gently pull from the top of the display screen towards you As you pull the screen towards you you will hear a clicking sound Each of these clicks is a locking position for the display screen Gently push on the dis
11. of Aux buttons In this case press Aux Shift to view the hidden page then press the flashing Aux button of the incoming call Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 41 Aux Buttons and Bridged Lines Joining a call on a bridged line You can join an existing call on a bridged line 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 42 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 10 Contacts You can save up to 250 names and up to 3 telephone numbers per name You can use voice dialing to speak the contact name see Using voice dialing on page 28 for information You can also import or export a Contact list using a USB device see Using USB Flash Drives with your phone on page 47 for information Q Note If you press the Contacts button and nothing happens your
12. one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 29 Answering and making a call Making a call using edit dialing Prerequisites Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 20 Edit dialing works just like making a call on your cell phone just start entering the number without hearing a dial tone Using the Bksp softkey you can backspace to edit the number before actually dialing it 1 From the Phone screen enter the number you want to call 2 To edit the number press the Bksp softkey to erase the previous character one character at a time To remove the entire number press Clear 3 Press Send or OK 30 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 5 Muting a Call If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the call is muted the Mute button light is on and the top line displays the Mute icon 1 Press Mute during a call so that the other person cannot hear you 2 Press Mute again to unmute the call Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 31 Muting a Call 32 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 6 Transferring a Call 1 From the Phone screen select the line you want to transfer
13. s 20 Outgoing calls making a call sisena a 27 Outgoing Calls edit dialing a nUMber oooooWoWo 30 making a call on a bridged line 42 redialing a NUMbET oooooo WoWooo 27 P Phone Settings about niscenire i aa Eka 12 Pictures from USB files as a screensaver 50 R Redial ta esis iaweonasvasaauseine an aman beri aa an 27 Redial Options SING ana ine an na 14 Replacing contacts list with an external file 48 Ring Pattern CKANGING ena han bni in 18 S Screensaver from USB pictUreS Woo WoW W W Woman 50 SENDA L feini erna sine ena de ea hkineng Bana ee 35 T Telephone display icons AD OUT eat nana band sman an aan 9 February 2009 Telephone Stand about Text Size turning off Thumb drives Transfer U USB files merging with contacts list pictures Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide A AIO ie oO Index USB flash drives working With Wo Wo W nana 47 V Visual Alerts CONFIGUTING corcar iia a a 15 Voice dialing sssini iai 413 14 changing setting ooooooWoWooWoWoW WWW 13 Voicemail JOGGING IN anciana a 55 February 2009 61 Index 62 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009
14. tekanan nasa 17 F Features ADOL aianei aiia na a iaa 23 February 2009 59 Index accessing Flash drives Forwarding a Call Forwarding Calls about G Go To Phone Screen Options on Calling setting Go To Phone Screen Options on ringing setting Guest login H Hold conference calls Icons in telephone display about Incoming call ignoring Incoming calls directing to multiple telephones Incoming Calls answering Bridged Line forwarding sending directly to voicemail sending to coverage transferring L Language changing changing voice dialing legal notices Logging in as a guest Logging in to your telephone Logging in to your telephone extension Logging out of your telephone extension Login as a guest user M Memory sticks messages getting 60 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide 47 35 35 N ls kes Muting Calls anna rn male add katak at N NAVIGATION erna AN em east 8 Oo On hook dialing oooooooooco 20 Options amp Settings Aoa na ee em an madani naa 12 call logging 0 eeeeeeetteeeeeeeeeecteeeeeeeeenttaeeeeeeteenaaees 53 Changing language o oooooW Woo Woo 19 Changing ring pattern a e 18 configuring visual alerts ooobeean 15 go to phone screen on calling oooooomm 12 go to phone screen on ringing 13 redial settings oooooWoWoWoooccka 14 Setting dialing options
15. 2 You may revert back to the default button labels by selecting Avaya Menu gt Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Default Setting dialing options Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want on hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey E Note Edit dialing may not be available to you depending on how your system is administered Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Edit Dialing If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK to change the setting to On Enabled or Off Disabled When on hook dialing is in effect dialpad edit dial searches are not available Oona A OUO N gt 8 Press Save Browser Your telephone includes a Web browser capability that can be used to present additional applications The items available through the Web browser vary depending upon how your telephone is administered Contact your system administrator with any questions Access the browser
16. AVAYA Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide 16 600911 Issue 3 February 2009 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the tim
17. Forwarding Speed Dial and Abbreviated Dial buttons Use the Aux Shift button to switch between the first page of eight buttons to the next page of eight buttons and back The integrated LEDs indicate lines or features in use White Aux button labels appear in the last two display rows Message Press the Message button to connect directly to your voicemail system Navigation Use the right and left navigation arrows to navigate between Arrows menus or to move the cursor during text input Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide Overview February 2009 7 Introduction to the 9650 9650C IP Telephone Name Description OK Press the OK button for a shortcut to an action For example when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view a list of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browser log out or view network information Home Press Home to configure options and settings access the browser log out access your favorite contacts or view network information Volume Press volume to adjust the volume of the handset headset speaker and ringer Headset Press Headset to use the headset if it is connected Onl
18. OUE tiniee aaa Na 37 adding a person on hold oooooooo W W WoWo 37 dropping a person ooocoWoc oWoWoWoWoWo 38 dropping the last person oo oooooo 38 muting a person eee eeeeeee cece eee e cette oo 38 putting a call ON hold ooooooooo 38 setting UP sidsictectstbissadaniciersiabbiadadaccawehiladadaaadeoenenans 37 Contacts ooo WoWWoW 16 28 43 45 47 49 52 using temporary USB files oooooooo 49 ADOUL side Roassicondedesdassanetsdeaddassctedvadvasseadveasatgacedennad 43 ACCING SE NEW mererien iinan iiei 43 adding from the call log o ooooWoo Woo 52 copying to USB flash drive oooo Wo 49 deleting Sasaran enakan anne aman ea kun aa 45 editing Ae saka sunan Rn 44 importing exporting via USB flash drives 47 merging USB files With oooooooa 47 name display during Calls 16 SCANCHING soani erann iien aa NA 28 SELECEING oooooooo o Wo menanam 43 Contacts List calling a person oooo oW W W Wan 29 Copying contacts list to USB file oooo 49 Coverage ooooooo o Woo mna 35 D Dialing Options SEING se aa ia ana naa nama 20 Directory calling A person ooooooW oom 23 Display adjusting brightness o ee 16 adjusting Contrast oooooWooWoWoWoomom 16 E Edit dialing o oo aka 20 30 Emergengy Call tin aan basa insan 27 Error Tones t rning Off eren
19. Select or OK Select Button Clicks Press Change or OK to turn sounds on or off oOo N O OB OO N gt Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Oona A OUO N gt Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 17 Avaya Menu Press Change or OK to turn error tones on or off 8 Press Save Turning large text on or off oOo N DOO A OO N gt Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Text Size Press Change or OK to turn large text on or off Press Save Changing the ring pattern Oona A OO N gt Press Avaya Menu Select Options amp Settings or Phone Settings Select Screen amp Sound Options Press Select or OK Select Personalized Ringing Selecta displayed ring pattern or press Other to select from a list of eight alternative ring patterns O Tip Use Other or the Right Left Arrows to toggle between the two sets of patterns 7 After selecting a pattern press Play or OK to li
20. To quickly move to the top of your call appearance list to answer an incoming call on your primary line from the Phone screen press the Phone button You can then press the line for the incoming call or scroll to it e To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 25 Answering and making a call Answering a Call to a Bridged Extension If an Aux button flashes press that button or press the Answer softkey If the Aux Shift button is lit the incoming call is on the hidden page of Aux buttons In this case press Aux Shift to view the hidden page then press the flashing Aux button of the incoming call Sending an incoming call directly to voicemail Press To Vmail to send an incoming call directly to voicemail Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call Putting a Call on Hold 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold z3 Note A hold timer may display when you put a call on hold For more information see Configuring call timers on page 14 4 Press Resume or the line button of the held call to retrieve the call 26 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009
21. USS contacts ho EAE eA 49 Using pictures from your USB device as a screensaver srrrreesessssssnnnnnnsennseeetnnnnaaaaatanansnnnnnaaaaannnnnnnnnnneeee 50 Chamier Te eee ee 51 ng a L hh I E al ac AN AN EN E A E P E al I T 51 ae Ta da un Ee ia 51 Adding an entry fram the call log to your Contacts NB kemasan sen taman ai a 52 Removmganenty Tom metal NO em smkn na asas 52 na ni in eed en nn 52 ag aie Naa 53 Chapter 13 Getting Tour Message aa ssni vand nd ninasi sarisari 55 Esai Po yon YON Ae NAK aE RER 55 Chapter 14 About Logging In to and Out of Your Telephone Woo mo 57 Logging in to your telephone Sie Sibuk 57 Bean IS a USN USB aa eka a Ka aa aa 58 Logging out of your telephone SxGMSIOM an aka sa aa kasual aa 58 Ba nnana er rere ener r er rarer a errr eee reer 59 4 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 1 Introduction to the 9650 9650C IP Telephone Your telephone provides many features including a Phone screen to view and manage your calls 16 auxiliary Aux buttons to help you manage calls to bridged lines and additional telephone features a Call Log a Contacts list an integrated WML browser a menu of options and settings and access to your voicemail Not all functions and features described in this user guide may be available on your telephone If you find that a function or feature is not available please contact your system administrator Avaya one X
22. alls display on the top line To call a person listed on your Call Log see Calling a person from the call log on page 29 Viewing the call log 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how your system is administered a Missed Call counter might appear next to a missed call showing the number of missed calls you have from that person 3 Scroll up or down to view the entries on the list Viewing call log details 1 Press Call Log 2 Select the number you want to view 3 Press Details 4 Press Back to return to the list view Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 51 Call Log Adding an entry from the call log to your Contacts list Press Call Log Select the number you want to add to your Contacts list Press Contact Edit the name and telephone number if necessary ao A OO N gt Press Save Removing an entry from the call log 1 Press Call Log 2 Select the number you want to delete 3 Press More gt Delete 4 Press Delete or OK to confirm or press Cancel if you do not want to delete it Clearing all entries from the call log 52 Clearing all entries from a call log might or might not delete all of the entries in every log For example if you are viewing the Outgoing Calls list o
23. alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose 2 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Third party Components for more information Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil of
24. atically from any telephone in your system ae Note USB Login If you have automatic USB login capability the only Contacts you can see are those on the USB device itself Note that when you use the USB login the Log Out menu option is not available to you the only way you can log your phone out is by removing the USB device After setup inserting the flash drive into the telephone s USB jack produces either a list of USB actions options or a display message notifying you that you cannot proceed because your device is not supported or the device exceeds the telephone s available power Whether power is provided to the phone s USB interface depends on how the phone is powered and administration settings Only FAT or FAT32 file systems are currently supported USB drives with NTFS file systems are not supported Multiple LUNS are not supported Adding contacts from an external file to your contacts list Use a USB flash drive to add contacts from an external file to your contacts list Keep in mind that your contacts list cannot have more than 250 incoming entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your telephone s Contacts list to your USB device which Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 47 Using USB Flash Drives with your phone automatically creates a properly form
25. atted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support ao Note If your administrator has made a special application available that allows you to log in to your phone via a USB device and you log in that way the only Contacts you can see are those on the USB device itself Also when you use the USB login the Log Out menu option is not available to you the only way you can log your phone out is by removing the USB device 1 Plug the USB device into the jack near the top left edge of your phone 2 Press Select or OK to select Merge file and phone contacts The Merge option is shown only when both the USB file and the phone have contacts 3 The merge occurs automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Press Save or OK to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or press Exit to return to the list of contacts USB actions without writing the merged file to the USB device a Note Attempts to merge more than the 250 entries allowed produces a List Full screen which lets you either save the partial list the first 250 entries or cancel the merge without writing the external fi
26. ay Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home ix Note If you don t add a gualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display 28 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Making a Call e Press Call or OK or the applicable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button e Press Details to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command from Step 3 e Press Cancel to exit voice dialing and return to the main contacts screen Calling a person from the Contacts list 1 Press the Contacts button 2 Select the person or primary number you want to call To call a non primary number select the person press Details then select the desired number 3 Press Call or OK Calling a person from the call log 1 Press the Call Log button 2 Select the person or number you want to call 3 Press the Call softkey or the OK button Depending on administration returning a Missed Call may result in that Call Log entry being deleted when the calls goes through Avaya
27. e an incoming call Missed Call The icon on the Call Log button is illuminated when you have Indicator missed calls The top line shows the Missed Call icon and the number of calls missed Prompt Line View the prompt line to see helpful information such as when you can use the right or left navigation arrows to view alternate screens or menus Call Depending on how your system is administered three or six Appearances lines are available for calls Touch the line to initiate or answer a call Call appearances also indicate if a feature is enabled or disabled in the Feature view Line Buttons The three line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line Line buttons also indicate if a feature is enabled or disabled in the Feature view Softkeys Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Aux Shift Use the Aux Shift button to move between one page of eight Aux buttons to the next page of eight Aux buttons This button lights to indicate a call is active or on hold on the page of Aux buttons not currently displayed Aux Buttons Use the eight auxiliary Aux buttons to access up to 16 additional lines or for advanced telephone features such as Bridged lines Call
28. e and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand
29. e are the Contacts on the USB device See Using USB Flash Drives with your phone on page 47 for more information Logging in to your telephone extension Log in from the initial screen when it prompts you for your extension Enter your extension Press Enter or OK Enter your password AA O N gt Press Enter Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 57 About Logging In to and Out of Your Telephone Logging in as a guest user Log in to another phone as a guest to retain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The telephone must be on hook to select this feature Press Avaya Menu Select Guest Login Enter your extension Press Enter or OK Enter your password Press Enter or OK Scroll left or right to select the expected amount of time you will use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK N OO FP ON gt Logging out of your telephone extension 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press Log Out to confirm 58 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Index A Application Buttons DONKEYS da scaternussacadandenraaadecaacsevsercadiecssnanduedabenemadd 8 A
30. e the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support February 2009 Contents Chapter 1 Introduction to the 9650 9650C IP Telephone oo man 5 COVERMGWK cassis ba ha Maa ha makan ea AN Aa Kia kaka 6 About Application Buttons Navigation and SoftkeyS c ececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeaeesaaaeaaaanea 8 AUX BE anakan alm ka maka anna aa aka 9 Pen Bea enam ba ai ae Bk ama aka bsa sia 9 Telephone SANG eren ankle bana aa 10 Ghapter Z Avaya an cs ala a ete eats etl 11 OPLOS SEA od did coir acs ha ea Bia das ba aka abaikan ls ya ow lect naa ah adi nae as en bakan Ban 12 Setting Go To Phone Screen on Calling aa 12 Setting the Go To Phone Screen on PINGING bis kasa an km aka Bean ida 13 Changing the voice dialing SOTING eka kai 13 Changing the voice dialing language esisiini rnini innne Tea ea eka Sa Sem ea Ban AN ana AN 14 Setting FOC Op ONE Maa ena bana an ka aa Ba Aa 14 Ong RI Ne Sa AU e aa men ets Aix et yt elt Ws Win aa dn apts wlan LB ANAK AND Sst ds 14 Gontiguring v
31. eature name indicates if the feature is currently on or off If the light is on the feature is on a Note To return to the main Phone screen press Phone or scroll to the left Calling a person from the directory 1 From the Phone screen scroll right to access the Features menu select Directory and press Select or OK Or press the Directory Aux button 2 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 23 Features menu 3 Select Next Aux button to view the next name alphabetically in the directory if necessary 4 Press OK or enter the next letter 5 Select the Make Call Aux button when you see the name you want 6 Press OK to dial the call Configuring simultaneous ringing for multiple telephones EC500 The EC500 feature allows you to have incoming calls to your desk phone ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell phone number is programmed by your system administrator 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off 24 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User G
32. es waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voicemail 1 To log in to your voicemail press the Message button 2 Follow the voice prompts from your voicemail system Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 55 Getting Your Messages 56 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 14 About Logging In to and Out of Your Telephone Logging in and out maintains your preferences call information and options if you share a telephone with other users Log out to prevent unauthorized use of your telephone during an absence g3 Note Depending on how your phone is administered for example whether Call Log backup is enabled or not Call Log information may be lost when you log out your extension Your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device This will enable you to use the USB device to log in to the administered Extension and Password automatically from any telephone in your system See your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection g3 Note When you use the USB Login the only Contacts you will be able to se
33. fense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All other trademarks ar
34. ference calls to speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call From the Phone screen select your active call Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call 6 Press Drop at any time to drop the last person added to the conference call Adding a person on hold to a conference call a A OO N From the Phone screen select your active call If it is not highlighted press the line button or Aux button or scroll to it Press Conf or Add if you are already in a conference Select the call on hold that you want to add to the conference Press Resume or the line button or the Aux button or OK to take the call off hold Press Join to add the person to the conference call Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 37 Conference Calls Putting a conference call on hold When you put a conference call on hold the other parties can still talk to each other 1 Press Hold during a conference call 2 Press Resume
35. is properly administered you can use pictures in that directory as your phone s screensaver Each picture displays for 5 seconds unless you specify a different value from 5 seconds to 999 seconds The maximum allowable height and width for each picture is 240 x 320 pixels Your administrator can help you set up this feature Your administrator can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flash Drives with your phone on page 47 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format 1 Plug the USB device into the jack near the top left edge of your phone 2 At the phone press the A Avaya Menu button 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period a Note If you disconnect the USB device from the telephone the standard screensaver replaces your pictures after the designated idle period 50 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 12 Call Log You can use the Call Log to view lists of your outgoing answered or missed calls When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed c
36. isual aleriS cies na ab abal asbak 15 Se Lele Me AO 212 na an aa an na Ab rrr mere MEN BN 15 Setting contact names to display during GAlIS coco ococooo oc oco ocooc Wco cW kkaka kh asa 16 Adjusting the brightness or contrast of the display c o co asah aa oo akan 16 Tuning button click sounds On and Of om hi ha asas 17 ang ena tones an of MT aa Ska anna akan anna 17 Tumming large text on or Onani bisik eks akbaa A bkan Naas 18 angin Merno Dae ai AIR seated undty NBL SA IN BR cea 18 Changing the display Tangga makai 19 Personalizing Dutton labels se ea la ink mana an 19 Setting dialing DONG ah mena kek duu bk bk Ll en hak AA 20 EA sess ANAT A E EET ALAN AAS LINE ANN AKN BA AE an AEA NA OT 20 ACCESSING your Bo We aka maa sasak 21 ea Ann 23 Ang Wie Peale an an anna 23 Galinga person fom ho dibo as ERA 23 Configuring simultaneous ringing for multiple telephones EC500 ooooo o W oo maan 24 Chapter 4 Answering and making a Call oom 25 PASSING Ge ben eskalasi saaanlad AN naa ANN 25 Answenng a Call to a Bridged PSO aa uga anna 26 Sending an incoming call directly to voicemail raissas ba eaa 26 Konno elm Sea nu Ban 26 Pata aon IOI ea an aa ARBANI AE 26 Manga he suasa aan 27 ea ger haaa lt Teper at nan na rT ere 27 Cearn AN an BN nm inna 27 PreCieNnie A HUI BEE a naan a aen Res 27 Usno aa susu 28 Calling a person irom the Contacis ME ie Saha bana aa ban kah ai 29 callings peron fom Une cal OCB 29 Makng a cal ucno SO BEAN
37. le s contents to the telephone Replacing your contacts list with an external file 48 Use a USB flash drive to replace your entire contacts list with the contacts from an external file Incoming contacts must have a name and at least one and no more than three telephone numbers with associated types If not provided the type of number will default to the general type Your system administrator can provide detailed format information about external data source files 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Scroll down to Replace phone contacts with file 3 Press Select or OK Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Copying your contacts list to a USB flash drive 4 Review the statistics displayed which show the number of valid and invalid entries and if applicable how many entries exceed the 250 contact phone maximum 5 Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list Copying your contacts list to a USB flash drive You can copy your entire contact list from your phone to a USB flash drive for safekeeping or to use in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file Plug the USB flash drive into the jack near the top left edge
38. ll settings personalize button labels adjust brightness and contrast select your ringing pattern and more The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown Network Information shows a summary of network related parameters for your phone About Avaya one X provides the release number of your telephone software Guest Login lets you log in to a phone to which you are not normally assigned to access your own contacts and features Log Out lets you sign off the phone to protect your settings or to allow another user to log in Log out does not display unless your phone and any associated button module is in an idle state My Pictures lets you use pictures from a USB device as your telephone screensaver a Note The sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 11 Avaya Menu Options amp Settings The Options amp Settings menu contains choices for e Call Settings e Application Settings e Screen amp Sound Options Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more
39. n to select it as you would with a regular call appearance Whenever you need to access a bridged line just press the corresponding Aux button e Ifa line is on Hold pressing the Aux button resumes the call e If a line is ringing pressing the Aux button answers the call e If your boss or someone else for whom you have a bridged extension is on the line Aux button LED is lighted you can press that Aux button to join the call For example when the bridged extension is in use and you get an incoming call to that same line you can conference the caller into the existing call The icon on the Aux button label for a bridged call appearance shows the status of that call appearance An idle call icon means that there is no current call on that line An in use bridged call icon means that the owner of the line is using it Use the Aux button for anything you need to do with a bridged line to answer a call to resume a call on hold or to join an existing call Use the Aux button LED and the icon on the Aux button label to view the status of a bridged line Answering a call on a bridged line Answering a call on a bridged line is basically the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer If an Aux button flashes press that button or press the Answer softkey If the Aux Shift button is lit the incoming call is on the hidden page
40. n upper and lower case letters or to enter numbers Press ABC again to cycle through the options Abc 123 abc ABC until the type you want to use is displayed Press More gt Symbols to enter characters that are not on your dialpad Select the symbol you want to use j k Press OK to select the symbol Press Clear to delete all text and start over 4 Select the next field 5 Enter the telephone number and press Primary if applicable The primary number is the one that will always display without having to go into contact details 6 Select the next field 7 Select the type of number entered general work mobile home 8 If you have another number for this contact scroll down and repeat Steps 5 7 You can add up to two additional numbers for this contact but you can designate only one number as primary 9 Press Save or OK Editing a contact 1 Press Contacts 2 Search for and select the contact you want to edit 44 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Deleting a contact 3 Press More gt Edit 4 Choose the field you want to edit 5 Use the dialpad and softkeys to make changes to the contact information 6 Press Save or OK Deleting a contact 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Delete to confirm or Cancel to cancel Avaya one X Deskphone Edition for 9650 9650C IP
41. nly outgoing calls are deleted from the call log However if you are viewing the All Calls list pressing Clear All deletes all calls from the call log 1 Press Call Log 2 Select the list you want to delete 3 Press Clear All to delete all of the entries in the list you are viewing 4 Press Clear All or OK to confirm Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Turning off call logging Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn off To turn logging of bridged lines on or off select Log Bridged Calls and press Change or OK 7 Press Change or OK to turn call logging on or off Oona A OO N gt 8 Press Save Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 53 Call Log 54 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 13 Getting Your Messages Press the Message button to connect directly to your voicemail system The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have messag
42. of your phone Scroll down to Write file with phone contacts Press Select or OK If your USB device currently has a contacts file on it press Save or OK to confirm that you want to overwrite that file with the telephone s contact list Bb O N gt Temporarily using a USB contacts list You can temporarily use a contacts file on a USB flash drive rather than your phone s contact list as long the USB flash drive remains attached to the phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series guest phone with the latest telephone software at another site you can attach the USB flash drive and use your contacts list 1 Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Scroll down to Use contacts file while present 3 Press Select or OK 4 Press OK to access the contacts list on your USB flash drive Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 49 Using USB Flash Drives with your phone Using pictures from your USB device as a screensaver If your USB device has a top level directory named Pictures or another picture directory that
43. or OK to resume the conference call Muting a person on a conference call You may be able to silence a person on a conference call using the Silence softkey The individual muting feature is not available on all systems If you do not see Silence when you choose a person you cannot mute that person 1 From the Phone screen press More gt Details during a conference call 2 Select the person you want to mute 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last person added from a conference call 1 From the Phone screen select your active call 2 Press Drop Dropping a person from a conference call This feature is not available on all systems 38 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Dropping a person from a conference call 1 From the Phone screen select your active call 2 Press More then Details 3 Select the person you want to drop 4 Press Drop Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 39 Conference Calls 40 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 9 Aux Buttons and Bridged Lines You can use the Aux buttons to monitor and manage extensions other than your own Other people s extensions that you manage from your phone are called bridged lines If an Aux button is associated with a bridged line you can press the Aux butto
44. play screen to adjust the screen to a previous position If your phone is in the upright position reverse the tab located below the switchhook in the top ear piece pocket on the front of the phone This will keep the handset seated in the correct position You will need a small screwdriver to lift this tab out 10 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 2 Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press the Avaya Menu button you see the following menus depending on how your administrator has set up your system and on the applications available to you Sample Menu 1 Sample Menu 2 Sample Menu 3 gt Options amp Settings gt Your 1st Web gt Call Settings gt Browser Application gt Application Settings gt Network Information gt Phone Settings gt Screen amp Sound gt Guest Login gt Log Out gt Advanced Options gt Log Out gt About Avaya one X gt Network Information gt About Avaya one X gt My Pictures gt My Pictures gt My Pictures ix Note On menus with WML applications select Phone Settings to access the standard telephone Options amp Settings menu Options amp Settings or Phone Settings if your menu is customized lets you change your ca
45. pplications Contacts en ate amanah Nan aa SNN 43 Audio path ONSNOOK je ta didenda maa an aa 15 AUtOSANS WE aiena chcavdarsctaa a stan na aa hai 15 AUX DU ONS ioina aaa a AE N 9 41 and bridged lines ooooWooWoWoWoo 41 Avaya Menu a ab t eeose ariana EER skl OPUONS intan nina a e eared 12 text SiZ sanua a i 18 B Bridged Calls ANSWEMING saidi eenaa ena 41 JOINING on Arina tani SA Na eins ote 42 bridged NIMES 2 ee ena bunda 41 Browser Ab anna nana 20 ACCESSING Loco mna 21 Button Click Sounds CONFIGUTING ckinn At Button Labels personalizing WWW 19 Cc Call Log about eotia mana bane ananda Ban anta ain nba aan 51 calling a PErSON Lah ana aminn ananda aa 29 clearing entries oooococooooWo 52 removing an entry 2 2 cece eee ee ee eeeeeeeeeeeeeeeeeeeeeeeeeeees 52 TUNING Off oeii aiana aiaa 53 VIEWING rvnnnnusaaduccatssbatandeudesuvanncdinediie aa a 51 viewing details o oooWooo 51 Call Settings changing voice dialing language s 14 changing voice dialing setting JJ u 13 Call Timers CONMPQUIING oara 14 Calling a person from the call OG eroinin 29 from the Contacts list oooooo 29 Calling a Person from the directory ooooooWoWoWoWo XX 23 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide Calling using voice dialing eo oooooooWcoWoWo 28 Clearing a number oooo oWo W WWW 27 Conference Calls AD
46. rmation on redial settings 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Using voice dialing You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature 1 Press Contacts 2 If Voice dialing is enabled a Voice softkey displays If no tone is generated or if no check mark appears next to the Voice softkey press Voice x Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting on page 13 To change the language you want to use for voice dialing commands see Changing the voice dialing language on page 14 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list You can add a qualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For example to reach Sam Jones at his primary number you can simply s
47. sten to it 8 Repeat Steps 6 and 7 until you find the ring pattern you want 9 Press Save to make it your ring pattern 18 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Options amp Settings Changing the display language Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Language Select a display language Press Select or OK Press Yes to confirm the selected language Oo MAS oa B8 ON gt Personalizing button labels You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example you can change the label for your extension to My Line Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Change or OK oOo N DOO A OO N gt Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit 9 Press Edit 10 Edit the label using up to 13 characters Press Clear to clear all text fields and start over Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 19 Avaya Menu 11 Press Save or OK 1
48. system administrator has disabled the button Viewing Contacts details 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact You can add up to three numbers for a contact 1 Press Contacts 2 Press New if this is your first contact list entry or press More then New if you already have entries in your contact list 3 Enter the name using the dialpad Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 43 Contacts D0 a 0o 8 Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed Pause before entering the next character if the characters are on the same key To enter a space press 0 Enter remaining letters or numbers Press Bksp to delete the last character E3 Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press Bksp to remove the character to the left of the cursor Press More gt Abc to change betwee
49. through the Avaya Menu If you don t see the Browser option on the Avaya Menu no Web applications are available for your phone 20 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Browser Accessing your browser 1 Press Avaya Menu 2 Press Browser or OK Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 21 Avaya Menu 22 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Chapter 3 Features menu Your administrator may assign specific features you use frequently to your Aux buttons The Features menu gives you access to Speed Dial buttons and advanced telephony features such as Directory Abbreviated Dial and Call Forwarding Directory allows you to dial other users on your system by name You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers When set to on EC500 allows calls to your desk phone to also be sent to your cell phone Your system administrator may also assign frequently used features to softkeys to give you quick access The particular features available to you depend on what your administrator has assigned to your phone For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu From the Phone screen scroll right to access the Features menu The LED next to the f
50. uide February 2009 Chapter 4 Answering and making a call Answering a Call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Setting the Go To Phone Screen on ringing on page 13 enabled you must press Phone to choose a line or view call options ix Note If your telephone is administered with non typical settings you may experience call handling differences from the steps described here Also note that the phone will auto scroll in certain instances to present you with significant incoming calls Answer an incoming call in one of the following ways e If you are not on another call lift the handset or press the line button next to the incoming call or press Speaker to answer using the speakerphone or press Headset to answer using the headset e If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can press Ans Drop to automatically drop the first call when you answer the new call e
51. uttons or Aux buttons below the softkeys You can use the Aux buttons for call management speed dial buttons or features The Aux buttons go with the Aux button labels on the bottom two rows of the screen The Aux button labels show the function of each of the Aux buttons There are two sets or pages of Aux buttons Use the Aux Shift button located to the right of the Aux button labels to switch between the two pages of Aux buttons The particular features available on your Aux buttons depend on how your system administrator has set up your phone For example in addition to bridged extensions on your Aux buttons your administrator may also assign frequently used features like Send All Calls Directory Next Make Call or Call Forwarding to Aux buttons Each Aux button has an LED which is illuminated if a call appearance or feature assigned to that button is active The Aux Shift button also has an LED which is illuminated if there is a call on one of the Aux buttons on the alternate hidden page About Icons The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description x Missed call a call was not answered or was forwarded to voice mail A Incoming call is ringing Call is active Call is on hold 3 Your calls are being forwarded C Conference is active Conference
52. y HIS headset cords are compatible with your phone Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset The display screen has three visible application lines that you use to view and manage your About Application Buttons Navigation and Softkeys calls your contacts your call log and your options and settings e Press the Phone button to view your calls e Press the Contacts button to view your Contacts list e Press the Call Log button to see a list of your most recent incoming and outgoing calls At any time one of the application lines is highlighted with white text on a black background This is the selected line Use the Up and Down arrows on the navigation keys to select a line by scrolling to it The four softkey labels at the bottom of the screen go with the softkeys directly below the screen They show the available actions for the selected line Pressing a softkey carries out the action shown on the softkey label 8 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Aux Buttons The OK button is another shortcut that carries out the default action on the selected line For example when you select highlight an entry in your Contacts list pressing OK places a call to that person Aux Buttons Your phone has two rows of extra auxiliary b
53. your call settings to display the duration of calls You can turn the call timer display on or off 14 Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 Options amp Settings Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK to change the setting oOo N DOO A OO N gt Press Save Configuring visual alerts When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Press Change or OK to turn Visual Alerting on or off oN OJO KR WD Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call If your system administrator has set up auto answer incoming calls are also answered on the default audio path you designate here 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide February 2009 15 Avaya Menu Select Call Settings Press Select or OK Select Audio Path
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