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Canon VB-H41 Owner's Manual

1. Configure a Storage Server Display the Servers tab p 49 v Specify the storage period for recorded video p 49 Change the destination of the recording file and the maximum disk usage p 50 Add a camera Display the Cameras tab p 51 v v Add cameras one at a time p 51 Search for and add cameras p 52 Add a user Display the Users tab p 55 v v Add a user group and specify its Adda User pus access permissions p 57 RM 64 25 9 E Important We strongly recommend that only one administrator configure the Storage Servers on each network Start the Viewer f Important The Viewer cannot be started on its own Be sure to start the Viewer in an environment that allows it to connect to the Storage Server You must log on as a computer administrator to configure the Storage Server from the Viewer Check to make sure that other users are not connected to the Storage Server before configuring it from the Viewer 1 Double click the RM Viewer icon on your desktop Double click the RM Lite Viewer v3 2 icon on your desktop B Note If the User Account Control dialog box appears click Yes or Continue Specify the information required to connect to the Storage Server Group z e Connect to Storage Server Group a Please enter the connection settings for the storage server
2. Note that the threshold level conditions may be met before the low remaining disk space notification level conditions are satisfied depending on the circumstances For example a arge number of cameras with limited disk capacity may cause a value for Numbers of cameras 1 x 64 MB to be arger than the value of disk capacity x low free disk space notification setting 100 ae jueujeBeue N pue uomnejedo 113 114 Chapter 8 Backup L Types of backup target files and their destinations L Restoring a recording file 116 Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data event data and configuration files The data is backed up from the Storage Server and saved to the folders described below on the drives that are specified in the drive settings p 50 lll Recording Data Destination drive gt Canon NVR videofiles The following recording data file is backed up NVR3 MEDIA oooxxxx _ yyyymmdd hhmmss edt Camera ID Year month Time and day when recording started Video being recorded is saved to a temporary file on the hard disk By default a recording file is created and saved on the destination drive when the temporary file size reaches 1 GB or when 24 hours have elapsed since the start of recording This size can be changed using the Maximum File Size Duration option on the Recording Settings tab in the Sto
3. Continuous recording Manual recording Record Now Max file size setting Configurable 512 or 1024 MB 1 to 24 hours default 1024 MB Fixed 1 GB 1024 MB 24 hours Max storage period 99 weeks 90 days 12 weeks Others The following features are not supported e Sending e mail when an event occurs Customizing event priority Viewer Supported live view formats JPEG MPEG 4 H 264 Max display frame rate 30 fps s Multiple display support Yes No Number of simultaneous video windows 32 or fewer per layout 2 8 or less is recommended Audio recording playback Yes Layout sequence feature 3 Yes No 1 The operational limits depend on factors such as the number of cameras Storage Server performance hard disk capacity and network load 2 The maximum number of Dynamic Layout windows that can be displayed is 25 8 The layout sequence feature is a function for changing Viewer layouts at a specified interval 33 uononpouu 34 Chapter 2 Setup L1 How to install the software I Settings after installation 36 Installation Before Installation About Licenses You must have one license per installed computer To add Viewers you must purchase the required number of licenses separately p 21 Use an NTFS Formatted Drive The drive you install the software on and the drive for saving recorded video must be in NTFS format Set
4. Check Events View a Live Event You can display past events in the Live Events Log IB bve Events Log mI Event 3 camerana Priori Z Date amp Time 7 2011 7 15 52 E Recording Stopped Camera 001 Lowest v aS B Manual Recording Stopped administrator Camera 001 Highest pe on ig D Ni Backup Frame Rate Changed Off SSG1 Highest ur OC Abe 201 M Recording Started Camera 001 Lowest Ead ERES Bi Manual Recording Started administrator Camera 001 Highest iad xa Error Cannot Connect to the Storage Server z 10 17 2011 64518 s ssci 192168 100 12 Highest PM 7 2011 6 44 22 WI Connection to Storage Server Restored SSG1 19216810012 Highest e Set pm Error Cannot Connect to the Storage Server a WERE 10 17 2011 62241 SsGi s x s 10 17 2011 61253 WI Connection to Storage Server Restored SSG1 19216810012 Highest TAER it When the Viewer starts you can open the Live Events Log window to show all events that occurred within the last hour The top row in the list shows item names You can sort events in the list by clicking in a column to specify the item to sort by and the sorting order EE Important A maximum of 200 events can be displayed in the Live Events Log window B Note Click Window gt Live Events Log to display the Live Events Log window You can change the display priority for the Live Events Log window For details see Configure Event Notifi
5. EH Important The load on the Storage Server CPU increases when motion detection is performed on the Storage Server We strongly recommend that you use the motion detection on the camera if it is available EJ Note If you select MPEG 4 or H 264 in Video Format the Storage Server option in Detect Motion Using cannot be selected Note also that if you select MPEG 4 or H 264 in other recording modes besides motion detection recording the Storage Server option still cannot be selected 1 Click Motion Detection Recording in the recording mode list and select the check box 2 Select Storage Server in Detect Motion Using Configure the recorded video and event settings on the Recording Settings tab Record on a Regular Basis Repeating Weekly Schedules Recording Settings tab Detect Motion Using Storage Server E Recording Settings Settings Priority Medium xj 1 Aspect Ratio Not Specified Resolution Not Specified Video Format JPEG gt Maximum Frame Rate 5 v frames sec Record audio if available Use the recording mode stream 1 Priority Select the priority of the motion detection events For details see Check Events p 107 The other settings are the same as those for continuous recording For details see Continuous Recording Settings p 80 Configure the motion detection settings on the Settings tab S
6. The Storage Sever monitors available disk space for recording video When disk space falls below Number of cameras 1 x 64 MB threshold level recorded video will be deleted starting with the oldest video including video still within the maximum storage period until enough disk space above the threshold level has been freed p 113 When this happens a Delete recorded files when disk space is low event occurs e Video within the minimum storage period will be deleted if enough disk space above the threshold level cannot be freed even if all the recorded video that has exceeded the minimum storage period is deleted When this happens a Delete recorded files when disk space is insufficient event occurs which indicates insufficient disk space for the video recording settings Changes to the system configuration such as disk space or video quality and frame rates for recorded video are recommended e To specify the minimum storage period select the Ensure video is kept for at least check box Select the units day or week of the storage period and enter the number of days or weeks up to a maximum of 99 e To specify the maximum storage period select the Ensure video is kept for upto check box Select the units day or week of the storage period and enter the number of days or weeks up to a maximum of 99 Select the units days or weeks of the storage period and enter the number of days 1 to 90 or w
7. You cannot move the folder lt folder name gt because it contains an open layout Tried to move the folder that contains the current layout You cannot delete the folder lt folder name gt because it contains the current layout Tried to delete the folder that contains the current layout Unable to create folder The name lt folder name gt already exists Tried to create a new folder using the same name as an existing folder Unable to change layout folder name The lt folder name gt already exists Tried to rename a folder using the same name as an existing folder You cannot move lt folder name gt folder because it contains layout lt layout name gt used by layout sequence lt layout sequence name gt which is open Tried to move a folder that contains a layout registered to the current layout sequence You cannot delete lt folder name gt folder because it contains layout lt layout name gt used by layout sequence lt layout sequence name gt which is open Tried to delete a folder that contains a layout registered to the current layout sequence Messages Recorded in the Log Files Bi Log File Locations Error Messages The Storage Server log files are saved in the following folder on the computer where the server is installed System drive gt ProgramData Canon WebView NVR30 Log Types of Log Files storage server log 0 csv Log file for the S
8. the video stream format is JPEG the frame rate settings do not exceed 10 fps there is no existing recording mode stream in the camera Tried to enable a recording mode stream li Error Messages in the Viewer Recording schedules Message This schedule item overlaps a previously scheduled item Please check your settings and try again Error Messages Cause Recording schedules overlap Recording schedule items must be set at least 15 minutes long Please check your settings and try again Tried to set a schedule with a period shorter than 15 minutes Recording schedule items cannot be created for the following cameras because of a clash with existing schedules camera name Tried to drag a recording schedule window to add multiple recording schedules but one camera has a conflicting schedule Failed to create multiple recording schedule items All selected cameras have recording schedule items that clash with a schedule time range Tried to add a recording schedule to multiple cameras using the Edit Schedule Item dialog box but the schedule time range clashes with schedules that are already set on the cameras At least one day must be selected Please check your settings and try again OK was clicked without specifying the day of the week At least one recording mode must be selected Please check your settings and try again OK was clicked without s
9. Is the network cable for the server properly connected Has there been a power failure Is Do not Record specified for a special day schedule If link lamps on the hub switching hub and on the network connector on the server do not light there may be a defect in the server s cable hub switch or network connector Solutions When Viewer Problems Occur Problem Some cameras do not record Solution Is the power and the network connection for the cameras working Do the cameras reply to a ping Can you view live video on the camera s Viewer on the Storage Server computer Is Do not Record specified for a special day schedule Is sensor recording or motion detection recording set cannot connect to the Storage Server from the Viewer Are the login user name and password correct Is the network connection between the server and the Viewer working Is the IP address of the destination server correct Does the server reply to a ping from the Viewer computer Is TCP port 80 being used by another application cannot view live video f Could not connect to camera is displayed in the video window check the camera s power supply and network connection e f a message is displayed in the timeline of the Viewer indicating that an error occurred when connecting to the camera check the camera s power supply and network connection e f the screen goes blank when the layout is switched but a video is d
10. CHECKING E 107 errors and warnings cene re dps 110 B i PRIOMILY MC 48 DACKUD m SM 116 seatahllig assets b onda 108 cric a 117 SENGS canit RR 46 ext rna OUMU S nisni iinis e 68 91 C Camera Conto rt edad eter ect cha 97 103 104 F Camera Selector cs secad ne icapdliian e dame 63 97 NWA NENNT 133 cameras JOGU S D m 68 91 P adding eene 51 focus and Speed 68 8 advanced settings sss 66 format E ANGIC 86 Mo oT 134 COMO c 97 103 video window an 65 editing information eene 53 frame rate 25 45 61 83 MAINTENANCE cscs 133 full screen display 65 aseo PP 21 properties erm 53 PEMOVING DER PP 54 G SCOICHING E 52 Galli aA Que ordi iet triam dun 67 90 SCISCUN Gs iu reap cct e Ua e idea 63 77 fe e erst 70 Ini 63 TU o e a f o cenccraiesteneanentessnerveaphiyipatganatine tem denhaangeetiees 19 H TAGS p M HOT 52 thumbnai o caecitas cabe tent bM ie quiin di 54 H 264 isses 26 28 29 65 80 134 capturing a still image sssss 98 COMP ALIDINY e c 22 compensation ssssssse 66 67 89 90 continuous recording ee 79 INSTA ATION REPRE 36 SEWING S i ss neenon ende bear here dated noes 80 how to install the software sss 36 CUSLOMNT OMG Nor EET 70 Settings after installation
11. Camera Control dialog box Select Preset z Panorama Viewer PTZ 2 3 4 C Relense a occa 7 1 Camera angle control buttons Change the camera angle 2 Select Preset Moves the camera to a preset position 3 Panorama Displays the Panorama window Move the camera to a position using the panorama image 4 Viewer PTZ Displays a region of the camera video zoomed in to fill the video window For details see Zoom a Region of the Video Viewer PTZ p 101 5 Control Release Get or release control of the camera 6 Zoom slider Drag to change the zoom position Drag up to move toward the telephoto position and down to move toward the wide angle position 7 Advanced Configure the camera s advanced settings 3 Click Control You now have control of the camera for a certain period GE Note If the camera is idle for one minute camera control is released automatically A count down message is displayed 10 seconds before the release If you want to keep control of the camera operate the camera or click Advanced before the countdown ends If you want to move the video window while you are in control of the camera drag the title bar You can also control the camera while recording If the camera angle to be used during recording has been set the camera returns to the set position when the Viewer releases camera control
12. Cannot Connect to Camera or Connection to Camera Fixed Storage Server Starting Stopping Storage Server Started or Storage Server Stopped Appendix d Creating a shortcut icon _1 Camera maintenance L1 Checking the version I Limitations for MPEG 4 and H 264 formats 11 Using AXIS models 132 Create a Shortcut Icon for Starting the Viewer You can configure the way the Viewer starts up for example to have it bypass the login screen with the user name and password pp 43 44 by creating a shortcut icon that specifies Viewer startup options E Important You cannot reconfigure the shortcut icon that is automatically created on your desktop when you install this software The login password can be easily viewed in the properties of the shortcut icon Make sure to take sufficient security measures when using this feature 1 Right click Viewer exe in the installation folder and click Create shortcut Viewer exe is located in the following folder by default System drive AProgram Files Canon WebView NVR30 EJ Note System drive corresponds to the drive containing the system files of the operating system If the operating system is installed on the C drive the system drive is the C drive A message may appear asking whether or not you want to create a shortcut icon on the desktop Click OK if you want to create the desktop icon 2 Right click the shortcut ic
13. Change the Video Window Resolution p 65 e Full Screen Display a video on the entire screen For details see Display the video Full Screen p 65 B Note Drag any corner of the video window to resize it f the video window size selected in the Video Receive Size submenu is greater than 640 x 480 the load on the CPU will increase and the Viewer may operate more slowly Depending on the grid p 70 type that is selected some of the Video Display Size submenus are grayed out and cannot be selected Grid type Sizes that cannot be selected in Video Display Size None one any selection is available Alignment one any selection is available 160x120 Default 320x240 160x120 Default 640x480 160x120 320x240 Default Custom 160x120 320x240 640x480 Default e f the video receive size and video display size have a different aspect ratio black bands may be displayed along the left right edges or top bottom edges of the video E Change the Video Window Format 1 Click the video window menu button to display the menu 2 Click Video Format and select the video format JPEG or MPEG 4 or H 264 from the submenu EE Important Live video and audio are not synchronized for MPEG 4 and H 264 WE Change the Video Window Resolution 1 Click the video window menu button to display the menu 2 Click Video Receive Size and select th
14. Chapter 6 Day to Day Operations J Viewing live video L Playing recordings 11 Operating a camera 2 Changing the layout of a video window 2 Viewing and checking events 96 Flow of Operations View recorded video Record Now p 98 Play a recording p 100 Save a snapshot of the displayed video p 98 Save part of a recording p 102 Search for a recording p 99 Zoom in out of the Viewer display p 101 View live video Get control of a camera p 103 Change the camera angle using a panorama image p 105 Use the pan tilt zoom feature p 104 Play back audio p 105 Change the camera angle to a preset position p 104 Compensate for dark regions in the video p 106 Check events View a live event p 107 Search for events p 108 Viewer Features 1 2 3 4 5 6 7 8 9 l Headquaters Paused Main Office 1 C ee z 7 sj Listen to Audio 4 a 2 Emi zi E Use Microphone Camera 001 Live E Camera 002 8 B Live Events Log cm s Q Event E Camera Name Host Name Seve v Priority v Date amp Time D Bi Connection to Camera Fixed Camera 005 Highest 8 Error Cannot Connect to Bi Camera 12002 Camera 005 Highest ae a CMR ERROR TIMEOUT Manual Recording Started 6 13 2013 8 onm Gdwlaisiraior Camera 002 Highest ru m Storage Server Started SSG1 fe80 b15b 7838 flb4 cfdc 6
15. Configure the Display Hide Mode for Each Event RM 64 25 9 2 Configure each item Specify the types of events displayed in the Live Events Log dialog box and on the timeline B Viewer Settings e 1 Click the Event Display tab General Event Notification Event Display Show Events in Live Events Log and Timeline 1 Equaltoorhigherthan Lowest z 2 Specify whether or not to display each type of event W Show Video Window on Event 2 Equal to or higher than Highest 0 e e Viewer Settings V Operator Notification Genera eneral Event Notification Event Display Equal to or higher than Lowest Show the following events in the Live Events Log and Timeline 3 Flash event indicator for 10 seconds Recording Events V Motion Detection V Play audio alert Ivi V Sensor F Display event indicator during playback 7 Manual Recording V Intelligent Function Triggered V Acknowledge Event V Volume Detection 4 Equal to or higher than Highest V OFF Events for above events I Recording Started or Stopped Other Events Cancel V Recording Frame Rate Changed J V Low Disk Space Warning V Delete recorded files when disk space is insufficient V Delete recorded files when disk space is low 1 Show Events in Live Events Log and Timeline H Recording Faulted or Restarted T V Camera Communication Error Display an e
16. Layout Settings M Prompt to save changes when layouts are closed Audio Sending and Receiving Settings Timeout Before En jon when time is out of sync with the storage server group ox _ canei 4 1 General tab Configure the Viewer screen display settings 2 Event Notification tab Configure how the Viewer displays an event 3 Event Display tab Specify the types of events to be displayed in the Viewer 4 OK and Cancel Close the dialog box Configure the Viewer Display and Operation Settings 1 Click the General tab 2 Configure each item B CD o 2 Bl Viewer Settings ae o General Event Notification Event Display Video Viewing Settings 1 Maximum Live Frame Rate 5 gt frames sec 2 HH eum keai Duation 160 seconds 3 7 Auto adjust frame rate under heavy load 4 Use large captions for video window title bars 5 VI Confirm when changing to full screen mode Layout Settings 6 VI Prompt to save changes when layouts are closed Audio Sending and Receiving Settings 7 imeout Before Ending 10 minutes Time Out of Sync Warning 8 V Send notification when time is out af sync with the storage server group ok cane 1 Maximum Live Frame Rate Specify the maximum live view frame rate 2 Manual Recording Duration Specify the Record Now recording time from 30 to 300 seconds 3 Auto adjust fr
17. Please enter your information Storage Server License Key Viewer License Key Cs Cres Gee L d Mg The license key input dialog box is not displayed Instead enter your name and affiliation in the dialog box that is displayed and click Next 5 Click Next JH Canon Network Video Recording Software RM Series vL InstallShield Wizard WINES Feature Description Custom Setup Select the program features you want installed Click on an icon in the list below to change how a feature is installed Em E Storage Server This feature requires 44MB on your hard drive Install to C Program Files Canon WebView NVR30 InstallShield b BB EJ Note You can click Change to change the destination folder However we recommend that you do not change the destination e To check the available disk space on each drive of the computer and the disk space required for installation click Space A dialog box asking you to specify the software to be installed is displayed If you click Complete proceed to the step 6 If you click Custom the sample dialog box above is displayed Select which application to install the Storage Server or the Viewer Click the application that you do not want to install and select This feature will not be available 6 Click Next r s J Canon Network Video Recording S
18. Video Format Only JPEG is available for recording or live view Camera Limitations Even if a camera has pan tilt zoom functions they cannot be operated via the RM 64 25 9 control panel if the camera is connected to an AXIS Q7404 Q7401 e The control panel s Presets is disabled Audio Audio input output is not supported Evenif you select the AXIS Q7404 Q7401 s video window the audio panel will be disabled Text Overlay Settings The AXIS Q7404 Q7401 text overlay settings date time text video in video display cannot be set with RM 64 25 9 In addition the text overlay settings time display and RM 64 25 9 s time display are not synchronized Sensor Input Terminal The input terminals for the AXIS Q7404 Q7401 cannot be used 136 Index A E access permissions ssssssse ee 57 e mail notifications acknowledging an event 107 OCIA G eret 47 actions required when recording errors occur 120 SEMINO EE 46 Aperture Mode sssssssem nee 67 90 event date sciecusiivrbe veniet ecia Fu cn id rE d ARE TERR 22 116 ASpect RaliO sins adi esten etd to d d ze gw dau 70 80 eventdisplay peut ietetr lese toten E 62 audio event Information ssssssssseeeeeene 130 play BACK p EA 105 event notifiGatlOri esoa centaine Enc cate Re pep ben 62 Sound settings 40 events audio panel ectetuer etd Ren dene 97 105 acknowledging orte rere Sr Ope tds 107
19. When Night Mode is enabled in Aperture Mode both the displayed and recorded video is in black and white 67 68 li Adjust the Focus and Speed You can use the Focus and Speed tab in the Advanced Camera Settings dialog box to adjust the focus and the pan tilt zoom speeds Focus and Speed tab fe Advanced Camera Settings E Image Adjustment Focus and Speed External Outputs Speed Pan Tilt Slow 4 Normal Fast Zoom Slow 5 Fast Close 1 Auto Auto for domes Automatically focus the video Use Auto for domes for cameras equipped with an indoor dome housing The setting prevents the camera from focusing onto the dome surface 2 Fixed at infinity Fix the focal point at infinity 3 Manual Adjust the focus manually by clicking the Far or Near button Click One Shot AF to focus once on the current subject and then return to manual focus 4 Pan Tilt Specify the pan tilt speed Slow Normal or Fast 5 Zoom Specify the zoom speed Slow or Fast C500 When the digital zoom on the camera is set to Disable the zoom speed is unavailable ill Configure External Outputs Use the External Outputs tab on the Advanced Camera Settings dialog box to configure output to external devices connected to the camera 1 2 B Advanced Camera Settings Image Adjustment Focus and Speed Eten Outputs Ou
20. following items before using the feature The Viewer supports transmission and reception of audio data Audio data cannot be recorded separately and is always recorded together with the video Synchronization is enabled only when playing back recorded video JPEG and recorded audio However the audio and video may not be synchronized depending on the operating environment p 80 The audio stream may be interrupted depending on the performance of your computer and network environment Audio may be interrupted when using anti virus software Be sure to test the system under your operating environment before starting regular operation EJ Note The system environment of the Storage Server will depend on your operating conditions number of cameras recording frame rate settings etc as well as the pre event recording settings For details contact your local supplier Microsoft NET Framework 3 5 SP1 or NET Framework 4 5 is required for this software to operate NET Framework 3 5 SP1 is automatically installed when installing RM 64 25 9 For RM Lite install it from the included CD ROM before installing RM Lite Enable NET Framework 4 5 if it is currently disabled The following runtime module is installed automatically with RM 64 25 9 and RM Lite Do not uninstall this module Microsoft Visual C 2008 Redistributable Microsoft NET Framework 4 0 is not supported Additional Considerations Do not
21. p 80 Specify Advanced Settings einpeuos Buipiooeu e Bues Sensor recording RM 64 25 9 Advanced settings are available when the Advanced Starts recording when there is a signal from a sensor button is displayed in the recording settings area For connected to the camera For details see Sensor details see Configure the Advanced Recording Settings Recording Settings p 81 p 86 Motion detection recording RM 64 25 9 Starts recording when motion is detected For details see Motion Detection Recording Settings p 82 Save the Recording Schedule Intelligent function recording RM 64 25 9 Starts recording when motion that meets the intelligent 1 Click Gh ne close tue dialog Bee function detection criteria is detected For details see The schedule that was set is displayed in the Intelligent Function Recording Settings p 85 schedule area The schedule becomes active as soon Volume detection recording RM 64 25 9 as it is displayed in the schedule area Starts recording when the volume detection criteria are met For details see Volume Detection Recording Settings p 85 KE GER E03 EE 3 ED ZB GITE O GET EFT OL CY CT CIE CUZ QI Use intelligent function recording instead of motion detection recording C500 C50F Intelligent function recording is not supported Use motion detection recording 85160 05 60 eevee Volume detection recording is not supported C300 Intelligent
22. pp 25 frame is large In addition if you are using anti virus software the software records 112 and free disk space is low communication between the Storage Servers and the cameras and the size of that log may reach several gigabytes Change the anti virus software settings to exclude the Storage Servers from the target list Connection Problems The screen goes blank and the Cannot connect A network error occurred the camera was disconnected from the network or the to camera message is displayed camera power was turned off 122 Error Messages Messages Displayed in the Viewer ii Error Messages in the Video Window Video window Message Connecting to camera Cause The Viewer is in the process of connecting to the camera Cannot connect to camera The Viewer cannot connect to the camera and live video cannot be displayed Getting camera control Displayed after the user tries to get camera control Cannot get camera control Another user with higher priority is already controlling the camera when you try to get camera control Control will be lost in count down seconds Displayed if the camera is idle for one minute starts a countdown The countdown starts at 10 and counts down one second at a time until it reaches zero Camera control lost A timeout occurred while the Viewer was controlling the camera or another user with higher priority reques
23. sss 39 intelligent function recording 30 79 ruler M 85 D HU 67 90 dynamic ayOLlts s a oae rea doen e SERRA e YER ERR 69 SOTUINGS Mm 71 J Vo tide 26 28 29 30 65 80 137 138 L layout Sequences iem hme eda iere Pia 69 FESUMMMMG E Oo etic sey cnn deat spud eae a a n aaia 73 SENOS eee er 72 layouts cof e c e eel 69 Creating auper Le elt E e 69 OFQAMIZING satis rit e er c eu 73 SAVING Gere sr oni e OR e OR ER RET 71 Cini sie 72 SWITCHING sas ieri e teet eee e be v E 72 using T8D8 3 aon a rt Pea beret 73 lVe EVENTS sce ro nete edt d ct da eon 107 log o HER Rem 97 107 Soo 98 100 log fll8S25 i E ete etel ah esum 127 M mall Semer aic da ose Debo 47 maintenance camera sssssss eee 133 maximum disk space Used 50 ment Dar iiu cec ttt ritu b de eL T 97 messages OITOP xit dtd e bea edu e o eretrnts 123 Ofle cue 127 motion detection recording sssssssssss 30 79 SENGS xe tee e E le 82 ITYOV ss doa d te dfe E ee aus 22 102 126 134 MPEG E E EAA E A ea 29 65 80 134 N network bandwidth is ironiseen ia 31 riotifications e mail semena a rp e eee 46 O operating environment sss 14 P Dalla sse eecvtse eed os ere re e OR A oe ud 68 104 panoratma iet teet cate atc lien iuc 97 IMAGES IEEE 105 playback iude sinh e TR ee tp eg hie Pod 100 inidicatorsus c sua M M 100 playing back x i epe dte pe nu 108 DIeSelS ode
24. storage server group checkbox is cleared in the Viewer Settings dialog box p 62 Event notification Invalid E mail Address Characters other than alphanumeric characters and the underscore were entered for the e mail address The SMTP server port is invalid Please specify a value between 1 and 65535 An invalid SMTP server port number was entered The POP server port is invalid Please specify a value between 1 and 65535 An invalid POP server port number was entered User management The user name already exists Tried adding a user to the Storage Server with a name that already exists Unable to change the user name The user user name already exists Tried adding a user name on the Storage Server to a name that already exists Please ensure that the password and confirmation match exactly The password in the Confirm Password field does not match the user password Are you sure you want to remove this user Tried to delete a user The number of connecting viewers has exceeded the recommended number and the recording server is under high load Tried connecting 7 or more Viewers at one time Configuration The value for maximum must be greater than or equal to 1 day Tried to specify less than one day for the maximum storage period Adding a recording schedule Streaming for recording is applied only when the following conditions are satisfied
25. 1 03 3 22 11 27 1 26 4 23 17 06 2 04 6 91 29 62 5 1 55 5 32 19 46 2 15 6 86 33 00 3 49 10 94 48 82 Unit Mbps System Design Estimates of the Data Size for VB M40 VB M600VE VB M600D VB M700F JPEG Video Video Size Quality 460x120 320x240 640x480 1280 x 960 uononpoau Unit KB Estimates of the Bit Rate for VB M40 VB M600VE VB M600D VB M700F H 264 Video Size and Frame Rate Video f Quality 10 fps 15 fps 30 fps 320x240 640x480 1280x960 320x240 640x480 1280x 960 320x240 640x480 1280 x 960 1 0 10 0 33 1 04 0 14 0 44 1 47 0 22 0 74 2 47 2 0 17 0 55 1 66 0 24 0 73 2 31 0 38 1 22 3 55 3 0 30 0 95 2 82 0 41 1 26 3 38 0 67 2 08 5 12 4 0 41 1 33 3 74 0 57 1 82 4 51 0 92 2 91 5 96 5 0 55 1 85 4 70 0 76 2 50 5 84 1 27 3 89 5 34 Unit Mbps Estimates of the Data Size for VB C500VD VB C500D VB C60 JPEG Video Video Size Quality 160x120 320x240 640 x 480 1 3 5 9 6 27 5 2 4 0 11 0 317 3 44 12 5 35 8 4 5 6 16 4 47 8 5 15 8 52 7 171 4 Unit KB Estimates of the Bit Rate for VB C500VD VB C500D VB C60 MPEG 4 Video Size and Frame Rate Video Quality 10 fps 15 fps 30 fps 320x240 640x480 320x240 640x480 320x240 640 x 480 Unit Mbps B Note The data size for MPEG 4 video may increase when recording video with quick mov
26. 12 98 1 85 6 01 23 13 Unit Mbps VB S805D VB S905F not supported Video Size 720p Category System Design Video Size 4 3 Category Frame Interval 1 sec Video Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 320x180 640 x 360 1280x720 320x180 640 x 360 1280x720 320x180 640 x 360 1280 x 720 1 0 14 0 40 1 14 0 18 0 52 1 56 0 26 0 75 2 49 2 0 20 0 52 1 50 0 23 0 64 1 99 0 32 0 95 3 32 3 0 29 0 87 2 49 0 38 1 01 3 41 0 51 1 70 6 00 4 0 36 1 00 9 45 0 45 1 43 4 31 0 80 2 29 7 38 5 0 53 1 44 4 53 0 70 1 92 6 23 1 00 2 72 10 75 Unit Mbps l Frame Interval 1 sec veee Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 320 x 240 640 x 480 1280x960 320x240 640 x 480 1280x960 320x240 640 x 480 1280 x 960 1 0 15 0 47 1 39 0 22 0 63 1 93 0 34 0 97 3 42 2 0 23 0 62 1 80 0 28 0 77 2 47 0 37 1 23 4 18 3 0 33 1 03 3 15 0 44 1 22 4 38 0 66 2 05 8 16 4 0 42 1 26 4 03 0 59 1 63 5 68 0 92 2 72 9 14 5 0 63 1 79 5 83 0 80 2 19 8 94 1 05 3 67 15 06 Unit Mbps Estimates of the Data Size for VB H43 VB H630VE VB H630D VB H730F VB M42 VB M620VE VB M620D VB M720F JPEG Video Size video 1080p Category 720p Categor 4 3 Categor Quality p gory p gory gory 480 x 270 960 x 540 1920x1080 320x180 640 x 360 1280 x 720 320x240 64
27. 13 2013 8 z Camera 003 Mi Storage Server Stopped SSG1 fe80 b15b 7838 f1b4 cfdc 6 13 2013 ST r M 9 Ee Mi StorageServerStarted SSGl fe80 b15b 7838 flb4 cfdc 6 13 2013 8 Panorama Camera 002 6 iotal Frame Rate 200fps CPU 105 amp Video Window 4 Display Events 3 Menu bar and toolbar Access this software s functions The toolbar provides easy access to commonly used functions Video window Display live video from a camera or playback from a recording Panorama Change the camera angle using a panorama image Viewing area Place a video window in this area You can display a grid for arranging video windows Timeline Display the time and date and events that have occurred Click an event to play back the recording Status bar Displays Viewer status messages and CPU load Audio Listen to live audio and transmit audio using the camera s two way audio feature Camera Selector Display and select cameras added to the Storage Server Group Live Events Log Display events that occurred one hour or less after Viewer startup 10 Camera Control Get control of the camera and change the camera angle 97 suoneJedo Aeq o Aeq 98 View Recorded Video Record Now Start recording while watching the live video The recording format is JPEG 1 Click the video window displaying the video to be recorded A white frame surrounding the selected video window is displaye
28. 2 MPEG 4 recording e Video recording from 8 cameras VB C60 e Video size is 320 x 240 and video quality is 3 Recording frame rate is 30 fps e Data size per second is approximately 150 KB Although the actual recording data size depends on the objects recorded by each camera this calculation assumes the typical sizes given above If MPEG 4 videos from 8 cameras are recorded at 30 frames per second in continuous recording mode the required hard disk space is approximately 99 GB per day 150 KB x 8 cameras x 60 seconds x 60 minutes x 24 hours 103 680 000 KB Example 3 H 264 recording e Video recording from 8 cameras VB M40 e Video size is 320 x 240 and video quality is 3 e Recording frame rate is 30 fps e Data size per second is approximately 84 KB Although the actual recording data size depends on the objects recorded by each camera this calculation assumes the typical sizes given above If H 264 videos from 8 cameras are recorded at 30 frames per second in continuous recording mode the required hard disk space is approximately 55 GB per day 84 KB x 8 cameras x 60 seconds x 60 minutes x 24 hours 58 060 800 KB Note that the actual recording file size may be different from the size in the table depending on the weather conditions and the complexity of the scene For example video of an empty corridor would typically result in values smaller than the above values Conversely complex scenes such as a crowded s
29. 2 S e VB H730F VB H710F VB M42 N Icon ED E93 590x LHA3 va o VB M40 About the Manuals Bi Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version Icon Meaning RM 64 25 9 Features unique to the RM 64 25 9 They cannot be used with RM Lite Information unique to RM Lite Features The RM 64 25 9 is a software product family used to monitor multiple locations using network cameras and to record and play back video from the cameras It is possible to set up a monitoring system with a maximum of 64 cameras when using RM 64 Flexible screen layout You can arrange multiple video windows in the Viewer so you can compare video from different locations at the same time The Viewer lets you create multiple layouts and organize them in tabs on the viewing area so you can easily switch between different camera video You can also operate up to two Viewer windows at the same time With an environment that supports multiple displays you can create a dual display monitoring setup by locating a Viewer on each of the displays Multiple recording modes In addition to being able to record video for a specific period you also have recording modes such as sensor recording motion detection recording intelligent function recording and volume detection recording which start recording when a particular type of
30. Ages oc eto rt eet td etse 98 Storage perlod a ette eei db et ud 49 Storage Server Groups changing the nami uon 45 GOTT IG Gl Ig uiro iret uter br d ud etras 43 Settingsussc i ei epa P ea hea Aine 45 Storage Servers Capacity x EE 25 lez 21 SettiHigss iu citt atn Ret ees 49 Settings TOW iode ser retenta cH E aang 42 STOP DIFIQ voii este re me tn Pete ee e 117 supported cameras eene ren Pepe t ned nne 19 system configuration 23 MAXIMUS pernesan have tee rbd eR Rer e M 21 System GESIQN Sse eo sete Epl c t te e e dete 25 system infotrmiatiOri acciri ice neni ea Sei 111 system requirements sss 14 16 T le I VIelUr c 73 thumbnail pm 54 re QDTm 68 104 TUT VUNG sens secon M M 97 99 jejeje a 97 U UPA AUM OG Moe p EE 133 user ACCOUNT COMON secernitur Re d ene beta diu 40 USEF GlOUDS asics UT 55 user ay OUTS uen napisania aa aa ded ep e apid 72 NIC 55 GO GING ener Ec 56 changing the information ssssse 56 REMOVING e 57 V Mele Hm 134 video tes jiga i pie P ads 66 89 Video format ecrit ste auberge tds 15 65 80 Video quality oes oce ln tte tna epo le recen 25 VIGGO SIZ I a A 25 64 VIDEO WINDOW iiic cs aie a e ee e Ca cr rr ds 63 97 controlling THE Camera coerente prse 104 display Settlrigs s ous aero dece RERO RH Red 64 Ee 69 Menu DUON asc recte Petre ones 64
31. Balance 4 White Balance Not Specified 1 Exposure The settings change according to the selected exposure setting Not Specified Use the camera s exposure setting Auto Automatically control the exposure Auto Flickerless Reduce flicker from light sources such as fluorescent lighting The shutter speed is automatically adjusted according to the lighting conditions Auto Shutter Priority Specify the shutter speed Record on a Regular Basis Repeating Weekly Schedules The following exposure compensation setting is displayed when Auto Auto Shutter Priority or Auto Flickerless is selected Exposure Exposure Auto Shutter Priority x Compensation Not Specified x Metering Mode Qj Center weighted Average Spot Shutter 1 8sec 1 8 1 8000 Compensation Specify exposure compensation Select negative values to darken the video and positive values to lighten the video To disable exposure compensation specify Not Specified Metering Mode Specify the metering mode setting Center weighted Average or Spot Metering mode Center weighted Description Meters the entire video focusing on the center of the video A correct exposure is obtained for a subject near the center of the video even though the periphery may be slightly darker or lighter Use for subjects that are in the center of the video Average Meters an average of the e
32. Close 111 ae juawabeuey pue uonejedo 112 Disk Space Management Important The Storage Server monitors the disk space and responds according to the amount of available space Disk Space Status Explanation You can specify a reference value using Low Disk Space Warning Level on the Recording Settings tab in the Storage Server Group Low remaining disk space notification level Settings dialog box Threshold level The Storage Server calculates a reference value based on various conditions and settings Limit level WE Action When the Low Remaining Disk Space Notification Level is Reached The Storage Server issues an event when the disk space available for recording i e available space relative to the maximum disk space used goes below a certain level If Maximum Disk Space Used is not set the drive capacity of the disk that stores the recording file is considered to be the maximum disk space Drive Letter drive has low free disk space Notification 4 Notification P Value for Maximum Disk Space Used Notification level E Important An event e mail notification is sent when the priority level of Low Disk Space Warning in the Events tab of the Storage Server Group Settings dialog box meets or exceeds the level specified in the e mail notification settings p 46 EJ Note On receiving an event e mail notificati
33. Possible Cause The e mail address is incorrect ERR invalid password The password is incorrect ERR unable to lock maildrop The mailbox cannot be used It is already in use by another program 129 Bunoouse qno 130 Event Information Event Information otion Detection Displayed Message Motion On or Motion Off Sensor Recording Sensor On or Sensor Off Record Now Manual Recording Started or Manual Recording Stopped ntelligent Function Intelligent Function On or Intelligent Function Off Volume Detection Volume Detection On or Volume Detection Off Recording Recording Started or Recording Stopped Change in the recording frame rate Recording Frame Rate reduced due to high load issues or Reverted to the Recording Frame Rate due to resolution of high load issues Low Disk Space Warning Warning Files deleted due to low disk space Delete recorded files when disk space is insufficient Delete recorded files when disk space is insufficient started or Delete recorded files when disk space is insufficient stopped Delete recorded files when disk space is low Delete recorded files when disk space is low started or Delete recorded files when disk space is low stopped Suspending Resuming Recording Recording Suspended or Fixed Recording Resumed Camera Communications Error Error
34. Settings p 86 Use the recording mode stream Enable the recording stream function With this function the camera temporarily stores the video in its own memory before sending it to the Storage Server This can help reduce the effects of non uniform network traffic jitter E Important The three video receive sizes in each set for example 480x270 320x180 320x240 in the Video Receive Size submenu are sizes that correspond to the category 1080p category 720p category 4 3 category respectively Which of the three sizes that is used is determined by the size set in Video Size Set for the camera mA ZAL The video size is set to 480x270 when 480x270 320x180 320x240 is selected in Video Receive Size To set 320x240 select 4 3 in Aspect Ratio and select 320x240 in Video Receive Size You can save JPEG images of the recorded stream to an SD memory card in the camera using Use the recording mode stream if the stream could not be distributed due to a network failure Images are saved at a frame rate of 1 fps For details see the camera manual The size of the recording data increases as the resolution and frame rate become higher Make sure there is sufficient hard disk space available before specifying a higher resolution and frame rate If you select MPEG 4 or H 264 the Storage Server option in Detect Motion Using cannot be selected Even if the Record audio if avai
35. The Viewer slows down The performance of the Viewer depends largely on the specification of your CPU and graphics card When the Viewer seems to slow down try to reduce the number of cameras in the Viewer or decrease the frame rate e f the video size or quality setting for the cameras is high the large amount of video data may cause processing to take longer Try adjusting the video quality and video size settings on the camera 121 Bunoouse qno Timeline Nothing happens when click any of the Move the playhead off of the Live position playback controls You must select a video window before you can play back video In addition the previous frame and next frame buttons p 100 and the Extract button p 102 are enabled only when one video window is selected Extract Video tried to save a recording but an error message Make sure that a recorded video is included in the selected portion of the timeline is displayed telling me that no video can be p 99 found in the selected timeline segment Recording Problem Solution The Record Now feature cannot be used Make sure that the camera is not disabled on the Advanced tab in camera name Properties If the camera is disabled click Enable Camera p 53 The amount of Storage Server disk space usage When the video size or quality setting of the camera is high the amount of data per is much higher than the calculated level
36. Up the Cameras You must set up any cameras that you will use with this software before starting operation For details refer to the camera manual Stop Other Applications Stop other applications that are running on the computer such as anti virus software before installing the software Create a Backup Before upgrading or reinstalling the software it is recommended that you create a backup For details on backup see Chapter 8 Backup How to Install the Software Important You must log on to the computer as a computer administrator to install this software 1 Insert the installation CD ROM into the CD drive This starts the installer automatically If the installer does not automatically start open the CD ROM directory using Windows Explorer and double click RM32setup exe EJ Note Double click RMLitelnstall exe in the Applications folder on the setup CD ROM included with the camera When the User Account Control dialog box appears click Yes or Continue On computers running Windows 7 Windows Vista or Windows Server 2008 if NET Framework 3 5 is not installed a dialog box is displayed asking you to install NET Framework 3 5 Click Install to start installation of NET Framework 3 5 NET Framework 3 5 is not automatically installed Download the install file from the Microsoft download center and install it or use the installer in the Applications folder on the setup CD ROM included with
37. be able to set the white balance but those settings will be cleared when the camera switches to Night Mode E Note When Night Mode is enabled in Aperture Mode both the display and recorded video are in black and white WE Adjust the Focus Focus tab Image Adjustment Focus External Outputs Focus Not Specified Auto Auto for domes Fixed at infinity 1 Not Specified Record using the existing focal position of the camera 2 Auto and Auto for domes Automatically focus the video Use Auto for domes for cameras equipped with an indoor dome housing The setting prevents the camera from focusing onto the dome surface 3 Fixed at infinity Fix the focal point at infinity 4 Manual Adjust the focus manually by clicking the Far or Near button Click One Shot AF to focus once on the current subject and then return to manual focus Record on a Regular Basis Repeating Weekly Schedules E Configure External Outputs External Outputs tab Image Adjustment Focus External Outputs _ 1 Output 1 Not Specified On Output 2 Not Specified On Enable or disable output to external devices registered on the camera when the recording schedule starts 1 Not Specified Disable the external output 2 On Enable the external output 5 Note e You must first specify the external device settings on the camera For details see the c
38. camera event occurs Support for JPEG MPEG 4 and H 264 The JPEG MPEG 4 and H 264 video formats are supported for live view and recording Using MPEG 4 or H 264 formats decreases the load on the network bandwidth while maintaining high quality video and saving hard disk space when recording Only available for cameras that support the feature Camera tags You can assign tags to a camera that give you information about the camera such as its location and camera type This is particularly useful when searching for cameras in a large scale system Dynamic layout With this feature you can automatically display videos on a layout from cameras that meet specific criteria such as the camera status Direct camera operation You can change the camera angle and use the zoom while watching the live view Only available for cameras that support the feature User access management with user groups You can create user groups to more easily manage user access By assigning permissions for Viewer functionality to a group you automatically assign the same permissions to each member of the group Shade control Shade control automatically compensates for the dark regions in the video and can be used for both live and recorded video Two way audio Send and receive live audio and simultaneously record audio with the video You can also use this feature to communicate with a location that has a camera Only available for cam
39. cameras you can add to a Storage Server depends on the version of this software product You can add up to four cameras Display the Cameras Tab Display the Cameras tab in the Settings dialog box to start adding a camera 1 Click Settings Cameras B Untitled SSG1 Canon Network Video Recording Software RM View File Edit View Layouts Settings Window Help Cameras Storage Servers Users Viewer Storage Server Group BD Settings HA 3 1 Storage Server Group SSG1_ Cameras Servers Users Camera Name CameraType HostName Port 2 pT Find Add Close J 1 Storage Server Group Display the Storage Server Group name 2 List of cameras Displays a list of already added cameras 3 Find Search for cameras on the network 4 Add Edit and Remove Add edit or remove a camera 5 Close Closes the dialog box Add Cameras One at a Time Add cameras one at a time to the list of cameras on the Cameras tab 1 Click Add to display the Add Camera dialog box 2 Enter the information required to add the camera By Add Camera Ex Host Name Port 80 4 2 User Name Password Storage Server Group SSG1 Tags 1 Host Name Enter the host name or IP address of the camera 2 Port Enter the port number for communicating
40. change any of your installation settings dick Back Click Cancel to exit the wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation InstallShield g Click Finish E 3H Canon Network Video Recording Software RM Series Li InstallShield Wizard ami InstallShield Wizard Completed The InstallShield Wizard has successfully installed Canon Network Video Recording Software RM Series wil Click Finish to exit the wizard J Canon Network Video Recording Software RM Series Pl You must restart your system for the configuration changes made to RM Series 1 to take effect Click Yes to restart now or No if you plan to restart later e An icon appears on your desktop when the installation is complete Important You must restart the computer to enable the settings that were made during the installation You must configure the operating system after installation For details see Settings After Installation p 39 If you reinstall this software after uninstalling it the setting configurations before uninstallation will not be retained dnjes 37 38 Upgrade from an Earlier Version When upgrading use the installer of the new version to install the new version on top of the earlier version without uninstalling the earlier version This preser
41. check box during installation perform the following procedure to change the Windows Firewall settings The following settings are not required if you install the Storage Server and Viewer onto the same computer il When using Windows 7 Windows 8 Windows Server 2008 R2 or Windows Server 2012 1 Click System and Security in the Control Panel and then click Windows Firewall 2 Click Advanced Settings to display the Windows Firewall with Advanced Security window 3 Click Inbound Rules and select New Rule from the Action menu to start the New Inbound Rule Wizard 4 Click Port and then click Next 5 Click TCP and Specific local ports and then enter 80 as the port number Then click Next dnjes 6 Click Allow the connection and then click Next 7 Click Next 8 Enter a name such as the Storage Server or Storage Server Group name in Name and click Finish 9 The added inbound rule should be displayed in the Windows Firewall with Advanced Security window with a checkmark icon displayed next to the rule E When using Windows Vista or Windows Server 2008 1 Click Start Control Panel to open the Control Panel 2 Click System Security Windows Firewall If the Control Panel is set to Classic View double click Windows Firewall 3 Click Change settings If the User Account Control dialog box is displayed click Continue 4 Click the Exceptions tab a
42. displayed settings General tab m Camera 005 Properties General Advanced F Camera 005 1 2 Update Camera Type Canon VB M40 Status Idle 3 Tags 4 att 5 Coco y 6 7 1 Camera name box Enter a camera name 2 Update Update the thumbnail image in the camera selection panel Add a Camera 3 Tags Displays the tags assigned to the camera 4 Edit Add a new tag to the list in 3 5 Remove Remove tags selected in 4 6 OK and Cancel Close the dialog box 7 Apply Apply the settings in the dialog box B Note The camera name specified in the text box is only used by this software product The camera name stored on the camera is not changed Advanced tab Camera Properties s General Advanced Connection Settings 1 HostName 192168 100 105 Port 80 7 2 3 User Name 4 Password 5 Disable Camera 6 Storage Server Group SSG1 ok j Cancet_ 1 Host Name Change the host name or IP address of the camera 2 Port Change the port number used for communicating with the camera Typically leave 80 unchanged 3 User Name Change the user name of the camera 4 Password Change the password for the user entered in 3 5 Disable Camera Disables the camera temporarily To enable the camera click Enable Camera 6 Storage Serve
43. group you want to connect to Storage Server Group Cl Host Name localhost Port 80 2 3 UserName administrator Password 4 Remember user name 5 use Group Name Cancel 1 Host Name Enter the host name or the IP address of the Storage Server Group If the Viewer and the Storage Server are installed on the same computer enter localhost B Note Enter the Storage Server name or the IP address selected when installing the Storage Server 2 Port Normally leave 80 unchanged 3 User Name Password Enter your user name and password The default user name and password are User Name administrator Password NVR 4 Remember user name Select the check box if you want the software to remember the user name 5 Use Group Name Click to specify a Storage Server Group name for the connection 3 Click Connect Important You should change the password for the default user administrator as a security measure For details on how to change the password see Add a User p 55 Be sure to remember your password You must start the Viewer while logged on as a user in the Administrator user group to be able to set up the Storage Server EJ Note The first time you connect to the Storage Server Group you must enter the host name and port number However from the second time onward you can simply specify the Storage Server Gro
44. is displayed on the timeline as events You can search through the recordings to find the recording that you want to play back li Search by Changing the Timeline 1 Click the video window Drag the timeline to display the time and date for the recording 1 Slider Zoom out or zoom in the timeline 2 Event display area Displays events according to the times they occurred 3 Time bar Drag the bar to scroll through the timeline Change the recording period displayed in the timeline using the buttons at each end View Recorded Video Button Description Go back one week Go back one day Go back 10 of the current time display Go forward 10 of the current time display Go forward one day Go forward one week 3 Click an event in the event display area Events not associated with the selected camera Recording Events associated with the selected camera Events displayed as film icons are videos recorded for that period Click the event to play the recording Events associated with the selected camera are also displayed in the event display area The color of these events represents their priority Click the event to play the recording GE Note Events in the display area that are not associated with the selected camera secondary events are displayed as transparent If you do not select a camera all events are displayed as primary events not transparent Cl
45. notification and priorities p 62 Configure the camera Display the Camera Selector dialog box p 63 v Select a camera p 63 Configure the Advanced Camera Settings p 66 Configure the video window p 64 Configure the video window layout Create a layout p 69 v Place a video window p 70 v Save the layout p 71 v Configure a dynamic layout p 71 v Configure a layout sequence p 72 E Important We strongly recommend that only one administrator configure the Storage Servers on each network Configure the Viewer Start the Viewer and configure it for day to day operations For details on how to start the Viewer see Start the Viewer p 43 Display the Viewer Settings dialog box 1 Click Settings gt Viewer IB Untitled SSG1 Canon Network Video Recording Software RM View File Edit View Layouts Settings Window Help Cameras Storage Servers Users Viewer Storage Server Group The Viewer Settings dialog box is displayed 1 2 3 B Viewer Settings Ws General Event Notification Event Display Video Viewing Settings Maximum Live Frame Rate 5 frames sec Manual Recording Duration 60 seconds V Auto adjust frame rate under heavy load V Use large captions for video window title bars VI Confirm when changing to full screen mode
46. the Viewing Area Imang QUIE iiie tette dea ede kar edd tav Fee Fan Dd 101 Zoom a Region of the Video Viewer PTZ sssssssssssssseeeeeeeeeeeeeeeeenens 101 Save Partof Recording scie acc agere ee n oie stein Take a Duke rd ek ERR ad Ree RR Rap ys 102 Operate the Catriera 5 csi euet hen iver ede ERR CREME REL aie che FEIER Ra TOR 103 Get Gohtrol ot Camera uo eu terrae rre Bree rut besss or je ER etd pna A Danae SV BRE MR E Sennen 103 Use the Pan Tilt Zoom Feature sssssssssssssseeeeeeeeee eene 104 Change the Camera Angle to a Preset Position sssssssss 104 Change the Camera Angle Using a Panorama Image sssssssssmn 105 Play Back AudlOo s 1er pete redit lea ode sot nih duels d gu duree ora den nde 105 Compensate for Dark Regions in the Video ssssssssss eme 106 eie dz TTL TT 107 VIEW deu R 107 Searchifor EVE MUS eis istis dations scies en rN pues ue RET E TE 108 Contents Chapter7 Operation and Management Storage Server Health Check ener 110 Events Indicating Errors or Warning Levels and Corresponding Actions 110 SIUS EET 111 System Information us dco iiie ed ene xerit a ebore naa a aa Ea AAE td Add 111 Disk Space Management Important 112 Chapter8 Backup Backing Up Cate E 116 Destinations of the Backup Files 116 Notes om Backup stc ette tes de oct an eR Rcx ratem oa ia meia aiin
47. the camera name or any associated tags 1 Click the search button and specify the search criteria Search button Search criteria box A cording Schedules Camera 001 Idle Camera 002 la Idle s Camera 003 The following items are displayed when you click the search button Name Tag or Status Enter the camera name any associated tags or the camera status in the search criteria box Camera Name Enter the camera name in the search criteria box Tag Select the camera tag to be searched Camera Status Select the status to be searched Camera Type Select the model name to be searched Host Name Enter the camera host name or IP address in the search criteria box Storage Server Group Name Searching by this item is not available 2 Specify the search criteria and search for the camera 77 einpeuos Buipiooeu e Bues 78 Set a Weekly Schedule 1 In the schedule area click the camera that you want to add the schedule to 2 Click Add Schedule Item to display the Edit Schedule Item dialog box Duration 24 00 AMDay Repeat On V Mon El Tue 7 Wed V Continuous Recording Sensor Recording ri E Sat iun Continuous Recording Motion Detection Recording Intelligent Function Recording Recording Settings Volume Detection Recording Aspect Ratio Not Specified Resolution Video Format JPEG gt Maximum
48. the clocks on all the Storage Server you are using e f you set the operating system to automatically handle daylight saving time the time will be automatically adjusted on the first and last days of the daylight saving time period Record on a Regular Basis Repeating Weekly Schedules Specify the Recording Mode E Note You can specify the priority of the events generated by sensor 1 Select the check box next to the recording mode in the recording motion detection recording intelligent function list that best suits the type of recording you require recording and volume detection recording For details see p 81 and p 82 When two events occur simultaneously the For example if you want continuously record for the event with the higher priority takes precedence entire duration of the recording schedule select the Rig Only supports continuous recording mode check box next to Continuous Recording as d 2 Configure the recording mode settings in the recording Hint settings area You can specify more than one recording mode at the same time For example you can select motion detection recording and The settings are different for each recording mode specify a frame rate that is higher than continuous recording This way a high frame rate is used only when motion is detected Continuous recording Records continuously for the specified recording period For details see Continuous Recording Settings
49. video window in and out in four levels 1 On the toolbar click next to Zoom Each click zooms further in on the viewing area f Main Ofke S661 Canon Network Video eco Software RM Views Setings Window 2 Click to zoom out Each click zooms further out of the viewing area Important The quality of the video in the video window decreases when you zoom in To increase the video quality increase the resolution p 65 E Note Select Actual Size from the View menu to return the view to the actual size You cannot zoom out further than the actual size Zoom a Region of the Video Viewer PTZ You can zoom a region of the camera video in the video window using Viewer PTZ pan tilt zoom When the camera is fixed in position you can use this function to control PTZ in the viewer to zoom in on a region of the video This function is available for live video and for recorded video during playback Bil Start Viewer PTZ 1 Click Viewer PTZ on the toolbar or on the camera control panel The Viewer PTZ panel appears 2 Click the video window in which to use Viewer PTZ A white frame appears around the selected video window View Recorded Video 3 Specify the region you want to zoom by clicking or dragging in the Viewer PTZ panel A preview frame yellow appears around the specified region and the video within the frame is zoomed in and displayed in the video window When the video i
50. window to display the live view Chapter 7 Operation and Management J Error and warning level events 14 How to check the status of the Storage Server L Disk space management 110 Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred When an event indicating an error or a warning level occurs it is immediately displayed in the event panel or timeline Take the appropriate action for the event Event Type Low disk space notification Message Warning Low disk space Event Explanation Occurs when the free disk space becomes less than the specified value or the disk usage becomes greater than the specified value Data may be deleted before the specified number of storage days has elapsed Corresponding Action Check the recording mode settings p 80 Starts stops file deletion due to low disk space x Warning Files deleted due to low disk space Occurs when the free disk space becomes less than the threshold or the disk usage becomes greater than the threshold Pauses resumes recording x1 Recording Suspended Occurs when the free disk space Storage Server Group Storage Server Group to the Storage Server Group due to low disk space Low Disk Space drive becomes less than the limit level or name the d
51. with the camera Typically leave 80 unchanged 3 User Name Enter the user name for the camera 4 Password Enter the password for the user specified in 3 5 Storage Server Group Display the Storage Server Group name 6 Tags Display the tags assigned to the camera 7 Edit Specify a new tag and add it to the list in 6 8 Remove Remove tags selected in 6 9 OK and Cancel Close the dialog box 51 sbBumesg 1eues eBeiols 52 3 Click OK to close the dialog box The camera is added in the list of cameras on the Cameras tab C50F Video from a camera connected to a multi terminal VB EX50 cannot be displayed or recorded by this software F Important e Enter the camera s user name and password in User Name and Password e f the host name or IP address of the camera is changed after registration you must also change the Storage Server setting For details see Edit Camera Information p 53 Assign Camera Tags RM 64 25 9 You can assign keywords such as the installation location called camera tags to the camera Click Edit in the Add Camera dialog box when you are adding the camera to display the Edit Tags dialog box Edit Tags carpark checkout entrance exit inside outside Coox J cance zx 3 1 List of camera tags Displays a list of assigned camera tags Select the check box of the tag to assig
52. 0 x 480 1280 x 960 1 9 55 31 61 104 05 5 20 15 17 52 57 6 32 20 27 69 23 2 14 43 47 05 147 01 7 65 22 82 76 89 9 38 30 47 99 04 3 18 41 59 94 185 63 9 63 29 38 97 44 11 96 38 85 124 90 4 24 21 78 94 249 48 12 54 38 78 128 59 15 54 51 08 166 61 5 40 77 138 67 465 69 20 62 66 06 231 79 25 97 88 28 305 38 Unit KB VB M42 VB M620VE VB M620D VB M720F not supported Estimates of the Bit Rate for VB H43 VB H630VE VB H630D VB H730F H 264 Video Size 1080p Category l Frame Interval 1 sec Video Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 480x270 960x540 1920x 1080 480x270 960x540 1920x 1080 480x270 960x 540 1920 x 1080 1 0 31 0 92 2 68 0 37 1 09 3 62 0 51 1 61 5 97 2 0 38 1 09 3 33 0 47 1 38 4 38 0 64 1 93 7 14 3 0 60 1 73 5 43 0 77 2 14 7 28 1 11 3 26 11 78 4 0 82 2 41 7 96 1 07 3 04 10 60 1 60 4 76 17 48 5 1 16 3 88 13 39 1 65 5 02 19 51 2 60 8 26 34 79 Unit Mbps 27 uononpoau Estimates of the Bit Rate for VB H43 VB H630VE VB H630D VB H730F VB M42 VB M620VE VB M620D VB M720F H 264 Video Size 720p Category Video Size 4 3 Category I Frame Interval 1 sec Video A 7 3 4 Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 320 x 180 640 x 360 1280 x 720 320x180 640 x 360 1280x720 320x180 640x360 1280x720 1 0 17 0 47 1 38 0 20 0 56 1 87 0 28 0
53. 103 suone1edo Aeq o Aeq 104 Use the Pan Tilt Zoom Feature il Use the Pan Tilt Zoom Feature in the Camera Control Dialog Box You can use the pan tilt zoom feature in the Camera Control dialog box after getting control of the camera Bl Camera Control Panorama Viewer PTZ God ind 1 Camera angle control buttons Change the camera angle by clicking the buttons Clickin the center to point the camera to the front 2 Zoom slider Drag the slider to change the zoom position Drag the slider up to move toward the telephoto position and down to move toward the wide angle position E Use Pan Tilt Zoom from the Video Window You can also use the pan tilt zoom feature from the video window 1 Display area Drag on the area to change the camera angle Click on the area to move the camera angle to that point If the view does not center on the desired location the first time keep clicking the location until it centers 2 Zoom slider Change the zoom position using the slider or Click or drag the slider up to move toward the telephoto position Click or drag the slider down to move toward the wide angle position C500 Zoom is unavailable when the camera s digital zoom is set to Disable C50F Pan tilt zoom is unavailable if a fixed camera or an external camera such as the VC C50i is used Change the Camera Angle to a Pre
54. 3 Playhead Drag the playhead to change the playback position Video Window Display for Playback fi il j Y Camera 001 7 15 30 PM 10 17 2011 2 1 Playback indicator Displays the playback status 2 Title bar Displays the camera name and the time and date of the recording E Important e You cannot use Fast Reverse Previous Frame and Next Frame for recordings in MPEG 4 or H 264 format e Because video data is being sent from the Storage Server to the Viewer during playback playback response and smoothness depends on factors such as the amount of network traffic The time displayed on the timeline corresponds to the clock on the computer where the Viewer is running To play back a recorded video set a time earlier than the current time that will allow recording 10 frames If you try to simultaneously record and play back video before 10 frames have been recorded playback may be momentarily interrupted At a recording frame rate of 0 1 fps 10 frames takes 100 seconds At a recording frame rate of 1 fps 10 frames takes 10 seconds 5 Note You can play recordings from more than one camera at the same time You can display recordings from one camera in multiple video windows You can also play video recorded at different times simultaneously Click Live on the timeline toolbar during playback to return to the live video Zoom the Viewing Area In and Out You can zoom the
55. 30F VB H41 VB H610VE VB H610D VB H710F VB M42 VB M620VE VB M620D VB M720F VBM40 VB M600VE VB M600D and VB M700F support the H 264 format Note that the following limitations apply Live View e The following video window settings cannot be set and the frame rate settings on the camera are enabled Maximum Frame Rate Auto Adjust Frame Rate e Synchronization of audio and video is not guaranteed Recording e The frame rate settings on the camera are enabled The Reduce recording frame rate when disk is under high load setting in the Storage Server Group Settings is disabled The Record Now option only supports JPEG format You cannot use this option to record video in MPEG 4 format or H 264 format E1 Important Only H 264 1 video can be displayed and recorded The software does not support H 264 2 video even if using a camera that does support H 264 2 Playback You can perform the following operations However you cannot use Fast Reverse Previous Frame and Next Frame Specify the playback time on the timeline Start playback from the live event display window and the event search window You can use Pause Fast Forward Previous Event and Next Event e f you change the recording format of a recording schedule from MPEG 4 or H 264 to JPEG part of the way through the recording then when you reverse the recording the video disappears when you transition from t
56. 33 How to Check the Version esses nnnm nnns 134 Checking the Version of the Viewer ssssssssssssseeeeeeeeeemeee eene 134 Checking the Version of the Storage Server sssssssssssssss ems 134 Functional Limitations for MPEG 4 and H 264 formats eeesssssssss 134 Using the AXIS Q7404 Q7401 sssssssssssssssseeee eene nnne nnne nennen 135 Supported Hio n iz i e 135 Usage PreCAUTlONS E M 135 Functional Bilmitetiong neo pere ttp ege teet etse t digit etate tae rada Rae a du 135 12 Chapter 1 Introduction LI System requirements operating environment supported cameras license conditions L System configuration and design guidelines _I RM Lite specification comparison Operating Environment For High reliability H 264 Video Format Systems Storage Server Viewer CPU Intel Xeon 3060 Intel Core 2 Duo 2 4 GHz or Intel Core i5 750 2 67 GHz or higher higher or an Intel CPU of equivalent class that Intel Core i7 3 5 GHz or higher meets the following requirements recommended when displaying 1920 x Clock 2 4 GHz or higher 1080 video L2 cache 4 MB or greater Number of cores 2 or more Memory 2 GB or greater Hard disk Interface SAS SATA 100 MB is required for installation an additional Cache 16 MB or greater Spindle speed 7200 rpm or faster 100 MB is required for installation an additional 500 MB is required if
57. 80 2 79 2 0 21 0 56 1 65 0 26 0 71 2 28 0 37 1 00 3 52 3 0 33 0 89 2 79 0 43 1 12 3 61 0 61 1 68 5 65 4 0 45 1 26 4 18 0 58 1 53 5 13 0 88 2 34 8 13 5 0 64 2 01 6 87 0 91 2 60 9 73 1 42 3 92 15 25 Unit Mbps Estimates of the Data Size for VB H41 VB H610VE VB H610D VB H710F JPEG Video Quality Video Size 320 x 240 480 x 270 960 x 540 1920 x 1080 Unit KB Estimates of the Bit Rate for VB H41 VB H610VE VB H610D VB H710F H 264 I Frame Interval 1 sec Video Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 320 x 240 640 x 480 1280x960 320 x240 640 x 480 1280 x 960 320 x240 640 x 480 1280 x 960 1 0 20 0 56 1 75 0 23 0 71 2 31 0 36 1 12 3 45 2 0 25 0 73 2 20 0 31 0 88 3 03 0 42 1 30 4 30 3 0 40 1 12 3 52 0 51 1 46 4 81 0 73 2 04 7 90 4 0 55 1 60 5 08 0 70 1 91 7 15 1 09 3 11 10 85 5 0 81 2 50 8 94 1 14 3 36 13 52 1 74 5 27 21 82 Unit Mbps Video Size and Frame Rate Video Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality I Frame Interval 1 5 sec I Frame Interval 1 sec I Frame Interval 0 5 sec 480 x 270 960x540 1920 x 1080 480x270 960x540 1920 x 1080 480x270 960x540 1920 x 1080 1 0 32 0 98 3 38 0 43 1 43 4 37 0 68 2 05 7 44 2 0 46 1 42 4 61 0 61 2 02 6 35 0 91 2 90 9 97 3 0 70 2 08 7 04 0 91 2 69 10 97 1 54 4 36 19 27 4
58. Canon Network Video Recording Software RM Series RM 64 RM 25 RM 9 RM Lite Administrator Manual Make sure you read this manual before using the software For support information including software updates patch installer Nes user manuals and operating environments see the Canon Web site Thank you for purchasing RM 64 RM 25 RM 9 v3 2 Network Video Recording Software hereafter referred to as RM 64 25 9 or this software This manual also explains how to use RM Lite v3 2 Network Video Recording Software hereafter referred to as RM Lite For the difference between RM 64 25 9 and RM Lite see About RM Lite p 32 Please read this manual before using the software After reading this manual keep it in a safe place for future reference Some cameras are not sold in some countries or regions In addition please read the license agreement before using the software The license agreement can be found in the LICENSE folder on the setup CD ROM Request to Customers 1 All rights reserved 2 The contents of this manual are subject to change without any prior notice 3 This document has been prepared with the utmost attention to accuracy If you have any comments however please contact a Canon sales representative 4 Canon shall assume no liability for any outcome of using this product regardless of Items 2 and 3 above Disclaimer Flaws or other problems with this software may result in recording f
59. Click Not Use Repeating Weekly Schedules to stop the weekly schedule EE Important f you use Use Repeating Weekly Schedule to import a weekly schedule to a schedule that already has a special day schedule the imported schedule will overwrite the existing schedule You cannot edit a weekly schedule that was imported using Use Repeating Weekly Schedule on the Special Day Schedules tab To modify an imported weekly schedule make a copy of it by referring to Import by Specifying the Day of the Week p 94 Bi Import by Specifying the Day of the Week You can copy from a weekly schedule by specifying the day of the week to copy Using this procedure you are able to edit the recording schedule after making the copy 1 Select a camera in the schedule area 2 Click Copy from Repeating Weekly Schedule uM o e Copy from Repeating Weekly Schedule lise Select which day to copy schedules from 9 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Please note that this will replace any existing schedules you have setup for this special day Cancel 3 Select a day of the week and click OK poa Hint Importing by specifying the day of the week can be used to import the schedule for any of the days of the week contained in the weekly schedule For example you can import the schedule of a day of the week that is different from the day of the week of the target day
60. Configure the Viewer Set the recording conditions for using the cameras including regular recording and motion detection recording See Chapter 5 Setting a Recording Schedule Set a recording schedule Step 8 Control cameras while viewing live video check events and play back recorded video You can set up your own layouts for the video windows See Chapter 6 Day to Day Operations Day to day operation We recommend that you set up a management and maintenance process such as taking regular backups of recording files to reduce the impact of network failures on system operation See Chapter 7 Operation and Management and Chapter 8 Backup Operation management and maintenance Contents Chapter 1 Chapter 2 ABOUT the EDI e 4 About Sample Screens Unique to This Software ssssssssss ees 4 g iglgee LEUTE 6 Setup FLOW 7 Introduction Operating Environment sessssesseeseseeeeeeeenen nennen nnne nnne nnns 14 For High reliability H 264 Video Format Systems ssssssss e 14 For Small scale Systems Both Storage Server and Viewer Installed 16 Important Notes Concerning System Requirements sssssssssee 18 Additional Considerations x toc oot t tlie oe eR uat eet a tego Roses 18 Supported CaiTieras tec eet ter cia debts feeds Peu ta a d e Red Dx Re rd Rea
61. Frame Rate 5 frames sec Record audio if available T Use the recording mode stream 1 Recording time settings area Specify the day of the week and the start and end time of the recording period 2 Recording mode list Select the recording mode 3 Recording settings area Configure the settings for the recording mode selected in 2 4 OK and Cancel Close the dialog box Specify the Recording Period and Day of the Week 1 Specify the recording period To record for the entire day without specifying a start and end time click All Day To specify a recording period enter the start time in Start Time and the end time in End Time Use these items when you want to specify a recording time that goes past midnight such as when recording late into the night Alternatively select a duration for the recording minimum of 15 min in the Duration field 2 Select the check boxes for the days of the week on which to repeat the recording in Repeat On E Important To use one Storage Server with more than 32 cameras connected to it set the start time of the recording schedule leaving 15 minute intervals or longer so that the recording schedules of 33 or more cameras do not start at the same time B Note You cannot specify overlapping recording schedules on the same camera The time of the recording schedules is based on the Storage Server clock We recommend that you synchronize
62. IO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO i ENCODING VIDEO IN COMPLIANCE WITH THE MPEG 4 VISUAL STANDARD MPEG 4 VIDEO AND OR ii DECODING MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON COMMERCIAL ACTIVITY NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA LLC SEE http www mpegla com This product is licensed under AT amp T patents for the MPEG 4 standard and may be used for encoding MPEG 4 compliant video and or decoding MPEG 4 compliant video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT amp T patents to provide MPEG 4 compliant video No license is granted or implied for any other use for MPEG 4 standard About Third Party Software This product contains third party software modules Each module s license conditions are also available in the OpenSourceSoftware folder in the LICENSE folder on the accompanying set up CD ROM Ahout the Manuals This product has the following manuals e Administrator Manual this guide This manual is intended for the system administrator and provides information on how to operate this software product e Viewer Operation Guide This simplified manual is intended for general users and explains how to operate th
63. Important An event is triggered when the available disk space reaches the value specified in Low Disk Space Warning Level EJ Note Select Reduce recording frame rate when disk is under high load to trigger an event when the recording frame rate decreases Configure Event Priorities and E mail Notifications RM 64 25 9 Configure the priority of an event that occurs in the Storage Server Group 1 Select the Events tab Storage Server Group SSG1 Edit Recording Settings Events jl E mail Notification E mail Address Priority 1 2 Mail Server Settings 3 Event Priorities Manual Recording BB Highest Recording Started or Stopped Bl Lowest Recording Frame Rate Changed BB Highest Low Disk Space Warning E Medium 4 Delete recorded files when disk space is low B High Recording Faulted or Restarted Bl Highest Camera Communication Error Bl Highest Storage Server Started or Stopped Bl Highest 1 E mail Notification Display a list of e mail addresses for sending notification messages when an event is triggered and the priority of the event 2 Add Edit and Remove Add edit or remove an e mail notification destination 3 Mail Server Settings Configure the mail server used for notifications 4 Event Priorities Configure the event priorities 5 OK and Cancel Close the dialog box W Configure the Mail Server 1 Click Mail Server Settings to
64. Layout Remove a layout from the list 7 Sequence Layouts Displays a list of layouts in the order of the layout sequence 8 Interval Specify the display time of each layout in the sequence from 5 to 9999 seconds 9 OK and Cancel Close the dialog box 3 Click OK to close the dialog box ill Resume Layout Sequence In the following situations the layout sequence automatically stops e When you click the layout area e When you obtain camera control privileges When you click Grids on the toolbar and select a grid type from the displayed menu e When you open a menu on the menu bar e When you switch to another tab or open a new tab e When a layout property is canceled e g because it was deleted by a viewer on another computer When stopped Paused appears in the title bar as shown below 2 Headquaters Paused Main Office SSG1 Canon Network Video Recording Software RM View File Edit View Layouts Settings Window Help Back EF Layouts M Grids To resume a stopped layout sequence click Layouts menu Resume Layout Sequence During full screen display right click anywhere in the viewing area outside the video windows and click Resume Layout Sequence or press Ctrl R to resume the sequence Bl Untitled SSG1 Canon Network Video Recording Software RM Vie File Edit View Layouts Settings Window Help New Layout New Dynamic Layout New Layout Seq
65. Layouts 2 Configure each item B New Layout 1 iout name 2 Background _ None x Browsen Playback Options When layout is opened View Live Video Remember playhead positions Start at specific time Start Time 00 00 Start at offset before live Offset 00 00 4 1 Layout Name Enter the name of the layout 2 Background Specify the background of the layout Click Browse to specify an image a bmp file or JPEG file to be used for the background 3 Playback Options Specify how the video windows are displayed when the layout is opened View Live Video Display the live view from the camera Remember playhead positions Play back recordings starting from the positions that were playing when the program last ended e Start at specific time Play back a recording starting at a specific time Start at offset before live Start playback from a position a specific amount of time in the past 4 OK and Cancel Close the dialog box 69 70 3 Click OK to close the dialog box Background and Playback Options are unavailable Fi Important Following the above steps does not automatically save the layout Be sure to enter a name and save the new layout after configuring it Place a Video Window You can place a video window anywhere in the viewing area You can arrange video windows according to a grid il Cha
66. Mode ssssssssseeee eene eene enne neni 80 Configure the Advanced Recording Settings 86 Record at Specific Times Special Day Schedule Settings 92 Display the Special Day Schedules Tab ssssssssssss eee 92 Create a Special Day Schedule s sese eene eee ene 92 Specify the Day for the Special Day Schedule ssssssssse eee 93 Selecta Camera uii e retten aia rabia kate Gb erc uade ej EEN RR 93 Specify the Recording Settings i tnter dence terret rh dnd gag t tab eddie ba aaa 93 Edit a Recording Schedule sesenta 94 Editing a Recording Schedule spin eura te epu i tr kein tr ee rh ete semen RR Edna 94 Delete Recording Schedule pen etaed s tea pere de a e co de Lc 94 Import from a Weekly Schedule i ttn nere gie ih nnde e a Geta 94 Chapter 6 Day to Day Operations Flow of Operations essssssssssseseseneeenneeen nnne nennen nennen nennen nnne tnnt nnne 96 Viewer Features eir rr tr e ta e d c ee heic ge a ev Rex egt ER ans deities 97 Miew Recorded VIOGO oo sott ero rer trn eph nervo Ee sees bae uresdsdeveteaasianes 98 Record NOW P 98 Save a Snapshot of the Displayed Video sssssssss eme 98 Search for a Recording teinte nre ended Read pne EH nee Rue e ER ERR e RR rel eub ERE dei 99 Play a RECOPOING D M 100 Zoom
67. NET Framework 3 5 SP1 or NET Framework 4 5 is not installed Additional space for recording files and other files the actual space required depends on the number of cameras and the recording settings We recommend that you use separate hard disk drives for the OS and the recording data The hard disk drive for the recording data should have a capacity of 1 GB or greater 500 MB is required if NET Framework 3 5 SP1 or NET Framework 4 5 is not installed Additional space for saving extracted video files as required Network controller 1000 BASE T or similar 1 Gbps transfer speed Display 1280 x 1024 resolution or higher 16 bit colors or greater Required to display all user interfaces of the Viewer Graphics NVIDIA GeForce GT 220 or higher or a graphics card of equivalent class that meets the following requirements Video memory size 1 GB or greater Memory interface width 128 bit or larger Memory clock 790 MHz or higher NVIDIA GeForce GTX 660 or higher recommended when displaying 1920 x 1080 video Others Audio support is required for audio playback p 105 Operating system Windows Vista Ultimate Business Enterprise SP2 32 64 bit Windows Vista Ultimate Business Enterprise Home Premium SP2 32 64 bit Windows 7 Ultimate Professional Enterprise SP1 32 64 bit Windows 7 Ultimate Professional Enterprise Home Premium SP1 32 64 bit Windows 8 Windows 8 Pro Windows 8 Enterprise 32 64 bit Wind
68. Recording The motion detection feature notifies you there is motion in an area when motion is not ordinarily expected Do not use this feature for busy areas where motion detection may be triggered frequently e Configure motion detection on the camera side If you configure motion detection on the Storage Server side the load on the Storage Server may increase resulting in decreased recording performance uononpouu lll Notes on Storage Server Operation We recommend that you dedicate the Storage Server computer exclusively to running this software Be sure to avoid the following on the Storage Server computer e Running Web server software on the computer You cannot operate the Storage Server on a computer where Web server software such as Windows standard IIS Internet Information Server or Apache is already installed The Storage Server uses HTTP protocol to communicate with cameras Therefore the Storage Server may not work normally if other Web service applications exist on the same computer The HTTP port used by this software is 80 and cannot be changed e Running database server software e g SQL Server Oracle on the computer Database processing can place a load on the hard disk that may affect recording performance Conversely this software may affect database server performance when it performs tasks that place a load on the hard disk Using the computer as a file server The hard disk is frequently accessed when the com
69. When a grid has just been set it retains its original size but when the video window is dragged window size is adjusted to the grid You can enlarge the video window in multiples of the grid frame size 2 x 2 3 x 3 etc Save the Layout After configuring the display and position of the video windows follow these steps to save the layout 1 Click File gt Save Layout 2 Change the layout name as required and click OK Configure the Video Window Layout Configure a Dynamic Layout RM 64 25 9 1 Click Layouts New Dynamic Layout to display the New Dynamic Layout dialog box Bl Untitled SSG1 Canon Network Video Recording Software RM Vie File Edit View Layouts Settings Window Help New Layout New Dynamic Layout New Layout Sequence Organize Layouts 2 Specify the criteria for the video windows displayed in the dynamic layout 1B New Dynamic Layout 1 rete Name Display cameras that Any of the following are met All of the following are met When conditions are not met continue displaying cameras for 30 seconds 1 Layout Name Enter the name of the dynamic layout 2 Display cameras that Specify the display criteria for cameras Click a check box to make a set of display criteria available and then click each criteria list to select the criteria You can specify up to five sets of criteria The criteria are from left to ri
70. a aa toe DE Qua na RE ed eR Dv RU EAR PERO 116 How to Restore a Backup ssssessssseeseee eene eren nere nnns 117 Restoring Mom Back p Data aste dpa laete dienten xx addo karte dung dd 117 Chapter9 Troubleshooting Actions Required When Recording Errors Occur ssssseeeee 120 Solutions When Viewer Problems Occur esses 120 Viewer and Video windOws sssssssssssssssssneeeeee nennen rene nnrn ni nnne nnns 120 Titeln genet ep dean g ce petet cate nested ah ces date a ole dew rei Beso est bae a caet ud oca d 122 Extract Video 4i ec i e ade ti de WR E ar Fon T Eq e eR RR ERE dav RU edd 122 lise m 122 ConnectioniProblelmis cesso anei een EEEE NEE AREEN SERAS RENET AREN 122 Error M SSAQCS eisereen rieren fee sete tet EAEE EE AA NEE 123 Messages Displ yedin the VIBWOE oues cie bia tite oe tette ai gg 123 Messages Recorded in the Log Files sssssssssss mee 127 Event Information sssssssssssssssssssseseeseeeee enne nnnn senes nennen ntr nnns nsn nis 130 Appendix Create a Shortcut Icon for Starting the Viewer sssssseeee 132 Changing the Storage Server IP Address sssssssssseeeen 132 Camera Maintenance conarentur rea xn ya yoke a kx nu RR ARR XR RI ERAN 133 About the Latest Camera Firmware ssssssssssssssseeeeeeeemee eene 133 Update the Firmware PE 1
71. a tags e Advanced search feature of Event Search e Event Notification Operator Notification Acknowledge Event e Display of a video window when an event occurs el CR RM Lite is not included with the camera W Specification comparison for RM 64 25 9 and RM Lite Connection to camera Features Max number of cameras RM 64 25 9 64 25 9 About RM Lite RM Lite 4 Supported cameras VB S30D VB S31D VB S800D VB S900F VB S805D VB S905F VB H43 VB H630VE VB H630D VB H730F VB H41 VB H610VE VB H610D VB H710F VB M42 VB M620VE VB M620D VB M720F VB M40 VB M600VE VB M600D VB M700F VB C500VD VB C500D VB C60 VB C300 VB C50Fi VB C50FSi VB C50i VB C50iR AXIS Q7404 Q7401 VB S30D VB S31D VB S800D VB H730F VB H41 VB H610VE VB H610D VB H710F VB M42 VB M620VE VB M620D VB M600D VB M700F VB C300 VB C50Fi VB C50FS VB C50i VB C50iR VB S900F VB S805D VB S905F VB H43 VB H630VE VB H630D VB M720F VB M40 VB M600VE VB C500VD VB C500D VB C60 Automatic camera search Yes Storage Server Recording formats JPEG MPEG 4 H 264 JPEG only Max recording frame rate 30 fps B 5 fps Recording schedule Weekly schedule recording Special Day schedule recording Weekly schedule recording Recording mode Continuous recording Sensor recording Motion detection recording Intelligent function recording Volume detection recording Manual recording Record Now
72. able day from the days area Specify the Day for the Special Day Schedule Click the schedule name you want to use in the schedule type area 2 Click Add in the days area i Select Date 4 October 2012 Sun Mon Tue Wed Thu Fri Sat 3 1 2 3 4 5 6 7 8 9 140 H 132 B 14 15 16 17 18 19 20 221 22 23 24 25 26 27 38 29 30 31 1 2 3 BY be oF Today 7 20 2012 md Cancel J 3 Specify the date for the special day schedule on the calendar and click OK B Note Special day schedules can only be set for a one day time period 00 00 to 24 00 For example for a three day long weekend Saturday Sunday and Monday you will need to set a separate schedule for each of the three days You cannot apply different special day schedules to the same day Select a Camera For details see Select a Camera p 77 Record at Specific Times Special Day Schedule Settings Specify the Recording Settings 1 Select the schedule name in the schedule type area 2 Specify the day to assign to the special day schedule in the days area 3 Select the camera you want to use in the schedule area and click Add 4 Specify the special day schedule The setting items are the same as those for the Edit Schedule Item dialog box For details see Set a Weekly Schedule p 78 WE Specify Advanced Settings Advanced settings can be configured when the Advanced button is available in the r
73. ailure or destruction or loss of recorded data Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems Copyright Information Videos images or sounds recorded with your camera may not be utilized or published without consent of copyright holders if any except in such a way as permitted for personal use under the relevant copyright law Trademark notices e Canon and the Canon logo are registered trademarks of Canon Inc Microsoft Windows Windows Server Windows Vista Internet Explorer SQL Server and Visual C are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries e Windows is legally recognized as Microsoft Windows Operating System e QuickTime is a trademark of Apple Inc Apache is a trademark of the Apache Software Foundation e Pentium Intel Core and Xeon are trademarks of Intel Corporation in the United States or other countries or both e NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA Corporation in the United States and other countries Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners e All other company or product names used in this manual are trademarks or registered trademarks of their respective holders THIS PRODUCT IS LICENSED FROM MPEGLA LLC UNDER THE MPEG 4 VISUAL PATENT PORTFOL
74. ame rate under heavy load Automatically adjust the display frame rate 4 Use large captions for video window title bars Increase the title bar text size of the video window 5 Confirm when changing to full screen mode Display a confirmation message when switching to full screen mode 6 Prompt to save changes when layouts are closed Display a confirmation message when a layout in the Viewer is closed The message is not displayed if the layout is not changed S Timeout Before Ending Automatically stop two way audio communication after the specified period from 1 to 60 minutes You can also specify O minutes However two way audio communication will not stop automatically in Such cases so you must stop it manually We recommend setting an arbitrary timeout duration to avoid unintentional continuation of audio communication 61 8 Send notification when time is out of sync with the 4 Acknowledge Event storage server group Prompt the operator to acknowledge an event Display a message if there is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer when connected to a Storage Server Group You cannot change the Show Video Window on Event Operator Notification and Acknowledge Event settings Equal to or higher than Specify the priority of events to be acknowledged Configure Event Notification and Priorities 4 Click the Event Notification tab
75. amera manual The number of external outputs is different for different camera models The external outputs are enabled only during recording R3 Hint This feature can be used with sensor recording motion detection recording intelligent function recording or volume detection recording For example by connecting a buzzer to an external output and enabling the output for motion detection recording the buzzer will sound when motion is detected 91 einpeuos Buipiooeu e Bues 92 Record at Specific Times Special Day Schedule Settings RM 64 25 9 Use special day schedules to record on exceptional days such as public holidays E Important When you assign a special day schedule to a number of cameras the weekly schedules assigned to the remaining cameras for the special day are disabled To reapply the weekly schedules for that day to the remaining cameras import the weekly schedule for the day of the special day schedule For details on importing a weekly schedule see Import from a Weekly Schedule p 94 Display the Special Day Schedules Tab Click Window Recording Schedules to display the Recording Schedules dialog box 2 Click the Special Day Schedules tab 1 2 3 4 gel 5 6 7 8 1 Special day schedule type Add edit or delete a special day schedule type 2 Storage Server Group Display the Storage Server Group name 3 Special day schedule se
76. an be played back when an upgrade is made to RM 64 25 9 However files recorded with RM 64 25 9 cannot be played back with RM Lite e An RM Lite viewer cannot connect to an RM 64 25 9 Storage Server Similarly an RM 64 25 9 viewer cannot connect to an RM Lite Storage Server Bi Functional limitations for RM Lite e You can add a maximum of four cameras You can display a maximum of eight video windows in the Viewer A warning message is displayed if you display nine or more video windows e The maximum frame rate is as follows Recording 5 fps or lower JPEG Record Now 5 fps The frame rate adjustment feature is always enabled under high load e The maximum file size is 1 GB max 24 hours You cannot change the Background property in Layout Properties and live view is the only playback option You cannot configure Each Tag All Cameras and Recording Cameras in Organize Layouts e AXIS Q7404 Q7401 is not supported E Features that cannot be used in RM Lite Storage Server e MPEG 4 and H 264 recording e Motion detection recording e Sensor recording e Intelligent function recording e Volume detection recording e Special Day schedule recording e Sending e mail when an event occurs Customizing event priority e Adding user groups and configuring access permissions Viewer Multiple display support ayout sequences Display of multiple tabs e Custom grid e Dynamic layouts e Searching using camer
77. annot be transmitted from a Viewer if you use the Viewer on a computer running Windows 7 Windows 8 Windows 8 1 Windows Server 2008 R2 Windows Server 2012 or Windows Server 2012 R2 Before applying a service pack or updating the operating system please refer to the Canon Web site Running Windows Update may cause the system operation to become unstable the operating system to restart or recording to stop Using anti virus software or a firewall may affect the performance of the Storage Server and Viewer Running software other than this product or compatible camera management software may cause system operation to become unstable When there is a high load on the CPU or hard disk video may not be recorded or displayed at the specified frame rate recording may be interrupted or the Viewer operation speed may decrease In addition recording may be interrupted when the available hard disk space is low Operation may slow down if the amount of stored data number of recording files becomes large Depending on the performance of the computer and the network environment changes in the recording environment such as the time of day and the weather may result in it not being possible to display recorded or live video according to the specified settings Using IPsec may degrade the performance for recording and displaying video You can use the camera audio feature except for the VB C50Fi which does not support the function Review the
78. area For example you may want to record when motion is detected around a vault but not record when motion is detected around an entrance 2 Start Recording Start recording when motion is detected 3 Priority Select the event priority For details see Check Events p 107 The other settings are the same as those for continuous recording For details see Continuous Recording Settings p 80 C50F To use motion detection you must create a schedule with motion detection using the camera s schedule setting tool B Note f the camera supports four motion detection areas tabs named Area 1 through Area 4 are displayed in the recording settings area You can specify settings individually for each motion detection area The Area Name box displays the name of the area that is registered in the camera e To use a camera for motion detection you must configure the motion detection settings on the camera For details see the camera manual When using the camera for motion detection with more than one motion detection area you can specify the event priority for each area Motion detection is suspended when the camera is panning tilting or zooming irrespective of the motion detection settings e f motion is detected in multiple motion detection areas that have the same priority recording will start with the area having the lowest number Using the Storage Server for Motion Detection
79. ase due to an increase in processing load 15 uononpouu 6 When multiple video sizes are combined they will be equivalent to the following 1920 x 1080 will be equivalent to 14 320 x 240 size videos 1280 x 720 will be equivalent to 8 320 x 240 size videos 1280 x 960 will be equivalent to 8 320 x 240 size videos 960 x 540 will be equivalent to 7 320 x 240 size videos 640 x 360 will be equivalent to 5 320 x 240 size videos 640 x 480 will be equivalent to 5 320 x 240 size videos 480 x 270 will be equivalent to 2 320 x 240 size videos 320 x 180 will be equivalent to 1 320 x 240 size videos For example the following combinations will result in a total equivalent of 320 x 240 at 320 fps 1920 x 1080 5fps 320 x 240 5 fps x 14 70 fps equivalent 1280x960 5fps 320 x 240 5 fps x 8 40 fps equivalent 960 x 540 8 fps gt 320 x 240 8 fps x 7 56 fps equivalent l 640 x 480 8 fps 320 x 240 8 fps x 5 40 fps equivalent 480 x 270 25 fps 320 x 240 25 fps x 2 50 fps equivalent 320 x 240 64 fps Total 320 x 240 320 fps equivalent 70 40 56 40 50 64 7 The number of videos you can display at once depends on the amount of memory available If there is not enough memory you will not be able to display videos In a system environment with a large number of cameras and connected viewers and where the number of events that may occur is also likely to be high the Storage Server must come with the s
80. ause the router or hub is powered off Normally this cannot be recognized therefore this error is rarely reported 10054 An existing connection was forcibly closed by the remote The connection was aborted by the camera due to a camera host restart or other causes This may occur when the camera is restarted using the restart button on the Setting Page provided by the camera software However this rarely occurs 10060 A connection attempt failed because the connected party A timeout occurred in the TCP connection with the camera did not properly respond after a period of time or This occurs when the camera is powered off established connection failed because connected host has failed to respond 10061 No connection could be made because the target machine The camera rejected the TCP connection This occurs when actively refused it the port number is incorrect or from another cause 10064 A socket operation failed because the destination host was Occurs when the camera is powered off Normally 10060 down occurs 10065 A socket operation was attempted to an unreachable host There is no route for connecting to the camera This may also occur when there is a failure in the network cable connected to the computer or hub 10091 WSAStartup cannot function at this time because the There is a failure on the computer s network adapter underlying system it uses to provide network services is currently unavailable 11001 No such host is kn
81. ayback you can troubleshoot the cause by checking the information in the event log and the Storage Server log file Log Event Error Cannot Connect to Camera Storage Server CameraServer host name disconnected error information Cause A network error may have occurred Look for the cause of the error by checking the Winsock error code recorded in the Storage Server log p 128 Action Check the network hub cables etc for any problems and make sure that the camera is operating normally Recording Frame Rate reduced due to high load issues The effective recording rate is excessively low 50 or lower e Sensor and motion detection events may have been issued too frequently The load on the Storage Server CPU may be high Modify the recording schedule and the motion detection sensitivity Checkthe current CPU usage and terminate any applications that are a heavy load on the CPU Recording Suspended Low Disk Space drive name gt The load from writing recorded data to the hard disk may be too high Shorten the maximum storage period or consider adding a hard disk Additionally try to modify the recording schedule Solutions When Viewer Problems Occur If you encounter problems when you use the Viewer refer to the following solutions Viewer and Video windows Problem camera in the video window cannot use the pan tilt or zoo
82. below Storage Servers One server license allows you to install one Storage Server on a computer Viewers One Viewer license allows you to install one Viewer on a computer Up to 6 Viewers can connect to a Storage Server at one time You are able to purchase individual Viewer licenses therefore you must purchase the same number of licenses as you have Viewer installations Maximum System Configuration The following table describes the maximum system configuration supported by this software Number of Storage Server Groups 1 Number of Storage Servers 1 Number of cameras Max 64 with RM 64 Number of simultaneously connected Viewers Max 6 Number of cameras that can be used by a Viewer Max 64 same as the max number of cameras Number of camera video that can be simultaneously displayed by a Viewer Max 64 21 uononpoutu 22 Notes on the Software Compatibility with Network Video Recorder VK 64 16 Lite Notes on Installation This software cannot exist with VK 64 16 Lite on the same computer Do not install this software onto a computer where VK 64 16 Lite is installed You can install this software after uninstalling VK 64 16 Lite However please be aware of the following You cannot use the cameras and recording schedule settings you added with VK 64 16 Lite You must add and configure the cameras and schedules again e You cannot use the recording files and event informatio
83. camera For details see the camera manual 85 einpeuos Buipiooeu e Bues 86 Configure the Advanced Recording Settings Click Advanced in the recording mode settings area to display the Advanced Recording Settings dialog box and configure the operation when recording starts sous Sa White Balance e Not Specified 1 Camera Angle Specify the camera angle for recording 2 Image Adjustment tab Adjust the video quality 3 Focus tab Adjust the focus 4 External Outputs tab Enable or disable output to external devices registered on the camera 5 Recording Options Specify the duration of recording before and after an event 6 OK and Cancel Close the dialog box li Specify the Camera Angle for Recording Camera Angle 1 e itict Specified 2 Custom 3 Presets T g 8 e Preview 1 Not Specified Select this item when you do not want to specify the camera angle 2 Custom Specify the camera angle using the Preview window Preview Drag the slider to change the camera zoom and click or drag inside the video to change the camera angle 3 Presets Select the camera angle from the list of preset camera angles registered in the camera 4 Preset Tour Move the camera through a series of preset camera angles while recording Click Settings to display the Preset Tour S
84. cation and Priorities p 62 E Event Icon Colors Different colored icons are displayed for events depending on the priority Icon color Priority Red Highest Orange High Yellow Medium Light Green Low Green Lowest GE Note You can change the event priority Motion detection recording sensor detection recording intelligent function recording and volume detection recording priorities can be specified when setting the recording mode of a recording schedule pp 81 82 Other event priorities can be specified when setting the Storage Server Group p 46 ll Acknowledging an Event RM 64 25 9 By default when a Highest priority event is displayed in the Live Events Log window an icon is displayed indicating that you should acknowledge the event BB Live Events Log Sa Event CameraName w Priority v Date jj Error Cannot Connect to Camera 12002 c 10 17 1 10 17 Error Cannot Connect to the Storage Server SSG1 19216810012 Highest pd 10 17 Wl Storage Server Started SSG1 feB0 b15b7838flb4c Highest a 4 TM 107 Wi Storage Server Stopped SSG1 fe80 b15b7838 lb4c Highest sey 10 17 WI Recording Stopped Camera 004 Lowest a 10 17 WI Manual Recording Stopped administrator Camera 004 Highest 10 17 Wi Recording Started Camera 004 Lowest x 10 17 WI Manual Recording Started administrator Camera 004 Highest zw 10 17 BI Rec
85. d 2 Click Record Now on the toolbar Recording starts The upper part of the window is red when recording Recording stops automatically after the set time period The maximum frame rate is 5 fps Fi Important Record Now records at the maximum frame rate Be sure to take into account how much hard disk space is used The recording duration can be specified however the actual duration may depend on various settings and on network delay EJ Note Audio is also recorded if audio is available from the camera The Record Now duration can be changed For details see Configure the Viewer Display and Operation Settings p 61 Ro3 Hint You can use Record Now to immediately record during a period where there is no recording schedule set Save a Snapshot of the Displayed Video You can take a snapshot of the displayed video and save the still image Click Capture on the toolbar to display the Capture Still Frame dialog box 2 Set the still image to be saved iR a B Capture Still Frame 1 Display camera name V Display timestamp 2 Comes 3 4 1 Display camera name check box Select this check box if you want to add the camera name to the still image 2 Display timestamp check box Select this check box if you want to add the time and date to the lower right side of the saved still image You cannot specify the position font size or col
86. d ick 19 C mera VIdeo SIZeS esci pecie vce tat PR UE dena rid AR REL add Fer d dE EL RA Du HA e p uod 20 Product Type and Number of Licenses sessssseseeeeeeneenm enn 21 ABOUT LICENSES EE 21 Maximum System Configuration u s cocer in etd ran erae e ce nni EE A Ka dr pr dd 21 NOLES ON THE SOMW icm 22 System Configuration Example ssessssssseseseeeeeeeeneee nnne nennen 23 Configuration Example 1 Storage Server and Viewer Installed on euren 23 Configuration Example 2 Storage Server and Viewers Installed on Multiple Networked Tengo anne 24 Configuration Example 3 Viewers Installed on Multiple Networked Computers 24 System Design ener i Ear is d bed EE e de Rea ERE 25 Determining the Capacity of the Storage Server ssssssssssssss ens 25 Sensor Recording Motion Detection Recording Intelligent Function Recording and Volume Detection ReGcordlPg enccre tror tanien reds dede reet e T EEEa 30 Calculating Network Bandwidth sssssssssssee eene mnes 31 About RM Lite 0 0 c cece ee eeeccecee cece eee ee eeeeeeecaaaaeeeeeeeeeeeeegcgeaaaaaeeeeeeeeeeeeseeeeeeniaeeeeeess 32 Setup aM AU ON eH c 36 srorsalsriitionme 36 How to Install the Software nennen ns 36 Upgrade from an Earlier Version ssssssssssse eene nnne 38 Upgra
87. de from RM Lite to RM 64 25 9 sssssssssssssseeeeeeen emen 38 Settings After Installation enne nnne nenne 39 Windows Firewall Settiligs dto Elbe letta genet ene Eod teen Ede tbc RR d n d da 39 Security Level Setting ssssssssssssssee eene mener nnne ener nennen 40 Sound Settings for Using the Audio Feature 40 Warning When Viewer Starts eene nennen nnns 40 Contents Chapter3 Storage Server Settings Flow of Storage Server Settings ssssssssssssssseseeeeeeeeeeenenens 42 Start the ep 43 Configure a Storage Server Group sssssssssseeeeee eene 45 Display the Storage Server Group Settings Dialog Box sssses 45 Change the Storage Server Group Name sssssssssssee eee 45 Configure the Recording Settings ect rite taken te R ced bct chen RR E sod 45 Configure Event Priorities and E mail Notifications 46 Configure a Storage Setver uicti crees c ele Ex e ER eausa ex apa dus 49 Display thie Servers TaD rrira a a a EEN A R MR RR ERU 49 Specify the Storage Period for Recorded Video 49 Change the Destination of the Recording File and the Maximum Disk Usage 50 Add CAMO aictcissssccdeeteisccwaterssccstessasscctdevassetcdeasasscceesasiscevanesassehddeesisciedeeniascedeaasasctans 51 Display the Cameras Tab sssssssssse emere 51 Add Cameras One ata Time sucia te curte ita a ici bae ea Ren eub
88. display size 40 fps For 1280 x 960 display size 40 fps For 960 x 540 display size 45 fps For 640 x 360 display size 80 fps For 640 x 480 display size 80 fps For 480 x 270 display size 160 fps For 320 x 180 display size 320 fps For 320 x 240 display size 320 fps Total number of simultaneously displayable 6 or less MPEG 4 and H 264 videos 1 If the volume per second of recording and playback data handled by one Storage Server is 80 Mbps or greater you should review your recording requirements to ensure system stability The following shows an estimate of the recording and playback data volume per second for various video formats 320 x 240 640 x 480 1920 x 1080 For standard resolution Video Quality set to 3 the JPEG video frame rates will result in an estimated data rate of 80 Mbps Audio data requires a Storage Server of 64 Kbps regardless of the type of camera See System Information p 111 for details on the recording playback data volume per second during operation 2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera 8 Number of cameras selected in Motion Detection Using Storage Server for motion detection recording 4 Total number of all types of events 5 Assumes a standard resolution Image Quality setting is 3 and that the receive size and display size are the same If the receive size and display size are different performance may decre
89. display the Mail Server Settings dialog box 2 Configure the mail server settings 18 Mail Server Settings gt Mail Server SMTP Server smtp Port 25 Authentication None z User Name Password POP Server Port 1 SMTP Server and Port Enter an SMTP server name and change the port number as required 2 Authentication Specify an SMTP server authentication method None POP before SMTP SMTP AUTH 3 User Name If POP before SMTP or SMTP AUTH is selected in Authentication enter a user name to be used for authentication 4 Password Enter a password to be used for authentication with the user name entered in 3 b POP Server and Port If POP before SMTP is selected in Authentication enter the name of the POP server to be used for authentication and the port number as required 6 OK and Cancel Close the dialog box 3 Click OK to close the dialog box B Note If POP before SMTP is selected in Authentication the Storage Server performs POP authentication before sending an e mail message Configure a Storage Server Group E Add an E mail Notification Destination 1 Click Add in the Events tab of the Storage Server Group Settings dialog box to display the E mail Notification Settings dialog box 2 Configure the e mail notification settings f E mail Notification Setti
90. dit or remove the Administrator and Operator user groups Add a User W Specify Individual Access Permissions Click Partial Control and select the check boxes next to the desired access permissions for each feature V View Live Video entrance inside 4 Control Cameras J Send and Receive Audio 4 Record Now 4 Playback Recorded Video entrance inside 4 Extract Video V Play Recorded Audio V Use Shared Layouts E Edit Shared Layouts V View Recording Schedules entrance inside Edit Recording Schedules W View Viewer Settings Edit Viewer Settings View Storage Server Group Settings Access permissions for each feature Selected camera tags Select the check box next to a feature to enable operation of the feature Camera tags are only displayed for View Live Video Playback Recorded Video and View Recording Schedules Click a tag to display a dialog box for specifying camera tags to narrow down the cameras to which the access permissions will be assigned 57 sbBumesg 1eues eBeiois 58 Chapter 4 Viewer Settings L1 Configuring a camera 1 Creating a layout Flow for Viewer Settings Start the Viewer p 43 d Configure the Viewer Display the Viewer Settings dialog box p 61 v Configure the Viewer display and operation settings p 61 Configure the display hide mode for each event p 62 Configure event
91. dividually The name of the rule is displayed in Rule Name Hint To use intelligent function recording you must configure the intelligent function recording settings on the camera For details see the camera manual Record on a Regular Basis Repeating Weekly Schedules E Volume Detection Recording Settings RM 64 25 9 1 Click Volume Detection Recording in the recording mode list and select the check box 2 Configure the recording and event settings olume Detection Recording Rulei When an event is triggered on this rule 1 e do not record 2 Start Recording 3 Priority Medium Aspect Ratio Resolution Video Format JPEG Maximum Frame Rate 5 frames sec Record audio if available Use the recording mode stream 1 Do not record Do not record when audio is detected 2 Start Recording Start recording when audio is detected After selecting the item configure the recording settings below the item 3 Priority Select the event priority For details see Check Events p 107 The other settings are the same as those for continuous recording For details see Continuous Recording Settings p 80 E Important If the recording period for a schedule ends while volume detection recording is in progress recording will stop R3 Hint To use volume detection recording you must first configure the volume detection recording settings on the
92. dows Explorer Folder Options You cannot use the shadow backup feature Notes on Backup You do not need to stop recording to back up recorded data that is complete However the frame rate may change because of increased disk I O load and or CPU load f you want to restore a backed up recording file the computer you restore the backup to must have the same IP address and drive configuration as the original Storage Server For example if the original Storage Server includes a system drive and a recorded data drive the Storage Server you restore the backup to must also have a system drive and a recorded data drive Determine the hard disk capacity based on the volume of data to be restored How to Restore a Backup Restoring from Backup Data Use the following procedure to restore a Storage Server from backup data 1 Prepare a new Storage Server for the restore 2 Install this software 3 Stop the Storage Server See Stopping the Storage Server p 117 for details on how to stop the Storage Server 4 Restore the configuration file for this software to its original location The following folder is used by default Configuration file path System drive gt ProgramData Canon WebView NVR30 System drive gt Users lt user name gt AppData Local Canon WebView NVR30 5 Restore the recording files to their original location The following folder is used by default lt Destination drive gt Cano
93. e 4 Decide on the number of hours per day to record and the number of days to store the recorded data 5 After deciding on the above parameters calculate the required hard disk capacity based on the recording data size in KB 6 If you will also record audio be sure to calculate the additional amount of hard disk space required for the audio We recommend that you add more than 20 space to the calculated hard disk capacity Sample calculations for each video format are shown below assuming 1000 Kbps 1 Mbps for the network bandwidth and 1024 KB 1 MB for the disk capacity Example 1 JPEG recording e Video recording from 16 cameras VB S30D Video size is 320 x 240 and video quality is 3 data size per frame 9 16 KB Recording frame rate is 2 fps e Data size per second is approximately 18 32 KB 9 16 KB x 2 fps Although the actual recording data size depends on the objects recorded by each camera this calculation assumes the typical sizes given above Audio is recorded from 2 cameras If JPEG videos from 16 cameras are recorded at 2 frames per second in continuous recording mode the required hard disk space is approximately 24 2 GB per day 18 32 KB x 16 cameras x 60 seconds x 60 minutes x 24 hours 25 325 568 KB If audio data is recorded using 2 cameras the required hard disk space is approximately 1 3 GB per day 2 8 KB x 2 cameras x 60 seconds x 60 minutes x 24 hours 1 382 400 KB 25 26 Example
94. e Viewer Please also read the manuals provided with each camera as required This manual assumes that you display and read it on your computer s screen About Sample Screens Unique to This Software In this manual some screens that are unique to this software are used as examples to illustrate operations Please note that they may differ from the actual screens The VB M40 VB H41 and VB S30D are mainly used as the example cameras in this manual In addition screens using Windows 7 Basic theme are displayed as samples to describe operations Bi Icons in This Manual The following icons indicate descriptions you should pay close attention to Icon Meaning E Important Cautions and restrictions during operation Make sure to read these carefully E Note Supplementary descriptions and reference information 3 Hint Information useful for operation E icons Indicating Camera Models The following icons indicate information unique to that camera model Camera Model Camera Model VB M620VE and VB M620D VB S30D VB S31D VB S800D and VB S805D Ww e VB M600VE and VB M600D VB M720F N VB M700F VB C500VD and VB C500D VB C60 VB S900F and VB S905F VB H43 x oN o VB H41 a os VB C300 VB C50Fi and VB C50FSi VB C50i and VB C50iR VB H630VE and VB H630D VB H610VE and VB H610D fa fa fa A Z oN AASR Em e EE E
95. e destination folder for a mov file Organize Layouts and Layout Sequences dialog box You cannot move the layout layout name because it is contained in the current layout sequence Tried to move a layout that is registered to the layout sequence currently in use You cannot move the layout layout name gt because it is the current layout Tried to move the current layout You cannot delete the layout layout name because it is the current layout Tried to delete the folder that contains the current layout or the current layout and layout sequence Unable to change layout name The name layout name already exists Tried to rename a layout using the same name as an existing layout x You cannot move the layout sequence lt layout sequence name gt because it is the current layout sequence Tried to move a layout that is registered to the layout sequence currently in use You cannot delete lt layout name gt because it is used by the current layout sequence Tried to delete a layout that is part of the current layout sequence You cannot delete the layout sequence layout sequence name gt because it is the current layout sequence Tried to delete the current layout sequence You cannot move the folder lt folder name gt because it contains an open layout sequence Tried to move the folder that contains the layout sequence currently in use
96. e left right edges or top bottom edges of the video To set a video window with 16 9 aspect ratio set a custom grid where 16 9 is specified for Aspect Ratio Configure a Custom Grid RM 64 25 9 Selecting Custom as a grid type displays the Custom Grid dialog box where you can configure the size of the grid e Custom Grid 1 H Aspect Ratio 4 3 gt Horizontal Vertical 1 Aspect Ratio Specify the aspect ratio of the grid frame 4 3 or 16 9 2 Horizontal and Vertical Specify the number of horizontal and vertical pixels in the grid frame Changing the value for one of the items changes the value in the other box to maintain a constant aspect ratio 3 OK and Cancel Close the dialog box B Note Using a custom grid may increase the load on the CPU il Move a Video Window You can drag a video window to any position When the grid is set to None the video window remains in the position to which it is dragged For options other than None the video window snaps to the grid position that is nearest to where the window is dragged EE Important The number of video windows that can be displayed in the Viewer depends on factors such as the video card CPU performance video frame rate camera video size and the video quality E Note When a setting other than None is selected for grid the video window is automatically adjusted to the grid
97. e resolution from the submenu 160x120 320x240 480x270 640x480 960x540 1280x960 1920x1080 and Default are available Select Default to use the camera s resolution EE Important When you display more than one video window for the same camera changes to the resolution of one of these windows are applied to all of the other windows The three video receive sizes in each set for example 480x270 320x180 320x240 in the Video Receive Size submenu are sizes that correspond to the category 1080p category 720p category 4 3 category respectively Which of the three sizes that is used is determined by the size set in Video Size Set for the camera d AO LAL The video size is set to 480x270 when 480x270 320x180 320x240 is selected in Video Receive Size To set to 320x240 select 320x240 5 Note f you save the layout p 71 the Video Receive Size setting is also saved The size used for Default is determined the first time you display a video from the camera The size on the Viewer will not change even if you change the size setting on the camera W Display the video Full Screen You can display the video full screen 1 Click the video window menu button to display the menu Configure the Camera A white frame is displayed surrounding the selected video window Click Video Display Size and select Full Screen from the submenu 3 A confirmation m
98. ecording settings area For details see Configure the Advanced Recording Settings p 86 lll Save the Recording Schedule 1 Click OK to close the dialog box The schedule is displayed in the schedule area The schedule becomes active as soon as it is displayed in the schedule area 93 einpeuos Buipiooeu e Bues 94 Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area and click Edit 2 Change the settings of the recording schedule For details on the settings in the Edit Schedule Item dialog box see Set a Weekly Schedule p 78 3 Click OK to close the dialog box Delete a Recording Schedule Select the schedule that you want to delete in the schedule area 2 Click Delete The recording schedule is deleted Import from a Weekly Schedule You can create a special day schedule for any day of the week by importing it from a weekly schedule You can also import a schedule whose day of the week is the same as the desired day or you can directly specify the day of the week Bl import from a Weekly Schedule with the Same Day of the Week 1 Select a camera in the schedule area of the Special Day Schedules tab 2 Click Use Repeating Weekly Schedule When you click the button its name changes to Not Use Repeating Weekly Schedules and any weekly schedules registered on the camera become semi transparent
99. ed into two sub menus e Shared layouts Displays shared layouts under the name of the Storage Server Group The Layouts menu shows the Storage Server Groups All users have access to the layouts however only the administrator can make changes to them User layouts Displays layouts created by the currently logged in user These layouts are not available to other users Configure a Layout Sequence RM 64 25 9 1 Click Layouts New Layout Sequence to display the New Layout Sequence dialog box Bl Untitled SSG1 Canon Network Video Recording Software RM Vie File Edit View Layouts Settings Window Help New Layout New Dynamic Layout New Layout Sequence Organize Layouts 2 Specify the layouts to be displayed in the sequence Sequence Name Type Shared Layout Sequence Available Layouts Sequence Layouts 4 C2 Shared Layouts Each Tag All Cameras Recording Cameras BB Main Office BE Main Office Recording Interval 10 7 sec 8 Cancel 1 Sequence Name Enter the name of layout sequence 2 Type Specify the type of layout sequence 3 Available Layouts Displays a list of available layouts 4 Add Layout Add the selected layout to the Sequence Layouts list 5 Move Up and Move Down Move the selected layout up or down in the list to change the sequence order 6 Remove
100. eeks 1 to 12 Ensure video is kept for upto is always enabled EE Important Depending on the maximum disk usage setting for the Storage Server p 50 recordings may not be stored for the full storage period specified in this setting 49 sbBumesg 1eues eBeJois 50 Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage 1 9 Select a Storage Server from the list of Storage Servers Click Edit to display the Storage Server Settings dialog box Bl Storage Server Settings iJ Storage Server fe80 b15b 7838 fi b4 cfdc Drive Settings Drive Maximum Disk Space Used El v D Do not limit OK Cancel Clear the check boxes next to the drives that are not used for recording Specify the maximum disk usage Click Do not limit for each drive to display the maximum disk usage Select the Maximum Disk Space Used check box and specify a maximum disk usage that does not exceed the total disk capacity Click OK to close the dialog box E Important We recommend that you do not specify the system drive typically the C drive as the destination for the recording file You cannot specify a drive that has a capacity of less than 1 GB Add a Camera You can add a camera to be used for displaying video or recording to a Storage Server E Note The number of
101. electing the check box for a recording mode You cannot use digital zoom with Current Camera Position Tried to specify the digital zoom range and close the Edit Schedule Item dialog box with Current Camera Position selected Special day schedules This schedule type has days set up for it to be used on These need to be removed before deleting the schedule type Tried to delete the special day schedule that has scheduled days This day has already been set as special day schedule schedule name gt Do you want to delete the day from the special day schedule schedule name and use it in this schedule Tried to use dates that are already used for another special day schedule Special day schedules cannot be set the end time which is earlier than the start time Tried to register a schedule that goes past 24 00 A schedule with this name already exists Tried to add a special day schedule with a name that already exists Viewer window Communication with the SSG storage server group name gt has failed To ensure that event and video data are available from this SSG identify and resolve the problem and then press OK to reconnect to the SSG If you press Cancel then some event data including all future events for cameras recording to this SSG will not be available A problem occurred when connecting to the Storage Server to display a Viewer window Do you want t
102. ements 29 30 Estimates of the Data Size for VB C300 JPEG Video Video Size Quality 160x120 320x240 640x480 Unit KB Estimates of the Data Size for VB C50i VB C50iR VB C50FSi JPEG Video Size 160x120 320x240 640x 480 Unit KB Important The actual data size may increase or decrease depending on the objects being recorded Make sure to confirm the data size for the actual system environment before starting operation C50F Note that the data size may increase significantly when the video quality is set to 100 C300 C50F Select View gt Video Information in the Viewer included with the camera to display the data size per frame Sensor Recording Motion Detection Recording Intelligent Function Recording and Volume Detection Recording RM 64 25 9 ii Notes on Using Sensor Recording Motion Detection Recording Intelligent Function Recording and Volume Detection Recording When an event occurs data is saved in the Storage Server as an operation record As the number of operation records increases operation during event detection and the search and Viewer response speeds may be affected EJ Note Use Maximum events processed p 15 described in Operating Environment gt For High reliability H 264 Video Format Systems as a guide System Design E Notes on Using Motion Detection Recording Intelligent Function
103. enabled automatically once trusted site registration is complete Sound Settings for Using the Audio Feature The sound feature is disabled by default in Windows Server 2012 and 2008 To receive audio with the camera s Viewer follow these steps to enable the sound feature 1 Click Hardware and Sound in the Control Panel and then click Sound If the Control Panel in Windows Server 2008 is set to Classic View double click Sound and proceed to Step 3 2 If the Audio Service Not Running dialog box is displayed click Yes 3 The Sound dialog box is displayed Select the Playback tab and confirm that an appropriate audio device is installed If no audio device is installed refer to the manual for your computer on how to install an audio device Warning When Viewer Starts If User Account Control is enabled the User Account Control screen will be displayed when you start the Viewer Click Yes or Continue to start the Viewer Chapter 3 Storage Server Settings L1 Adding cameras 21 Configuring the Storage Server Group L1 Adding users Flow of Storage Server Settings Start the Viewer p 43 V Configure a Storage Server Group Display the Storage Server Group Settings dialog box p 45 v Change the Storage Server Group name p 45 Configure the recording settings p 45 Configure the event priority and e mail notifications p 46 RM 64 25 9
104. er B Add User E User Name Password Confirm Password User Group Administrator 1 User Name Enter the name of the user to be added 2 Password Enter the password used to log into the Viewer 3 Confirm Password Enter the password again for confirmation 4 User Group Select the user group Administrator or Operator You can also select an added user group For details see Add a User Group and Specify Its Access Permissions p 57 5 OK and Cancel Close the dialog box 3 Click OK to close the dialog box The added user appears in the list of users on the Users tab Change the User Information 1 Select a user in the list 2 Click Edit to display the Edit User dialog box 3 Change the user information IB Edit User ES 1 T user Name User 2 old Password 3 Ar New Password 4 Confirm New Password 5 User Group Operator zx Cancel 6 1 User Name All user names can be changed except for the default administrator user name 2 Old Password Enter the old password 3 New Password Enter the new password 4 Confirm New Password Enter the new password again for confirmation 5 User Group Select a user group Administrator or Operator You can also select an added user group p 57 The default administrator u
105. eras I II dcum 24 System Design uononpouu Determining the Capacity of the Storage Server You must determine the configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity EE Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server Perform system design after referring to For High reliability H 264 Video Format Systems p 14 W Hard disk capacity requirements It is assumed that you use continuous recording at a fixed frame rate number of video per second video size and quality The size of the recording data varies depending on the camera configuration video quality and video size settings The size of the recording data varies depending on the camera configuration video quality and video size settings Also the video data size used for calculating the recording data size may vary from the actual video Follow these steps to determine the required hard disk capacity 1 Decide on the number of cameras and the video size for recording 2 Decide on the video quality for each camera The higher the video quality setting the higher the video quality and resulting data volume 3 Decide on the frame rate required for recording For general security purposes you can use 1 to 2 fps Higher frame rates require more hard disk spac
106. eras that support the feature Record Now Use this feature to immediately start recording when you do not have a recording schedule set up Saving a segment of a recording You can extract part of a recording and save it as a video file that can be played on a computer Viewer PTZ You can instantly crop a region of live video or recorded video during playback using an intuitive operation to zoom in on that region You can also crop and zoom several videos simultaneously for side by side comparison Some features have limited functionality For details see About RM Lite p 32 Setup Flow The flow from preparation before introducing the system to operation management and maintenance is shown below Consider the video storage period and recording conditions determine the hard disk capacity required for recording and prepare the equipment See System Design in Chapter 1 Introduction Prepare for introducing the system Set up your cameras for live video display or recording See your camera manuals Set up your cameras Install this software product on your computer See Chapter 2 Setup Install Set up the Storage Server Group and Storage Servers See Chapter 3 Storage Server Settings Set up the Storage Servers Add cameras to the Storage Server Groups See Chapter 3 Storage Server Settings Add cameras Configure the Viewer to match your environment and use See Chapter 4 Viewer Settings
107. esets or Preset Tour settings will be disabled those settings If you want to change the preset name be sure to repeat the Presets or Preset Tour settings after you change the preset name Record on a Regular Basis Repeating Weekly Schedules Configuring a Preset Tour Select Preset Tour in the Camera Angle settings and specify the order of the presets that are registered in the camera 1 Click Settings to display the Preset Tour Settings dialog box Preset Speed PT Speed Z Pause sec Add E Return to default focus when the camera is operated 2 Click Add to open the Edit Preset Tour dialog box 8 Edit Preset Tour x Preset Preset 1 x Speed PT 1 1 8 Speed Z 8 1 8 Pause sec 10 0 120 Cancel 3 Select a preset from the Preset list 4 Configure the speed and pause settings using the sliders Speed PT Speed Z and Pause sec 5 Click OK 6 Repeat steps 2 to 5 for additional presets Move Up Preset Speed PT Speed Z Pause sec Preset 1 8 10 8 10 8 10 8 10 Preset 2 Preset 3 Herne Remove Preset4 Remove 7 Return to default focus when the camera is operated Start Test OK Selecting Return to default focus when the camera is operated enables you to restore the focus settings to the default Auto during the preset tour 1 Specify the order of the presets The tour s
108. essage is displayed Click Yes The video from the selected video window is displayed full screen 4 To exit full screen display press the Esc key 65 sBumes 1e elA 66 1 2 Configure the Advanced Camera Settings Click Window Camera Control Click the video window of the camera you want to configure and click Control on the Camera Control dialog box to get control of the camera Click Advanced on the Camera Control dialog box to display the Advanced Camera Settings dialog box Click the tab that you want to configure After configuring the settings click Close E1 Important If camera control is lost while the Advanced Camera Settings dialog box is open you cannot continue configuring the settings Click Control on the Camera Control dialog box again to get control and continue configuring the settings For details on camera control privileges see Get Control of a Camera p 103 Advanced Camera Settings is only available while recording a video when you have camera control privileges If camera control is lost settings will return to the recording schedule settings If intelligent function detection settings are enabled when the camera position is fixed the software cannot obtain camera control privileges in order to configure advanced camera settings In this case configure the camera on the setting page of the camera Bl Adjust the Video Quality Adjust the vide
109. et eti E cet aca 51 AssigniCamera LagS si oct bot teneas E epe Epor a ope sates Mawes sedan bbe A 52 Search For and Add Cameras ssssssssssssssseeeeeemeeemreeeneen nennen 52 Edit Camera InfotmiatiOnis cient re ER eerie E eite nu eget Rue put ied 53 REMOVE CAMO anesthe dans rettet aspetta ei condoned tek adu aei dnte pn up n ad 54 Add A USER et e 55 ABOUT USEF GrOUD cc 55 Display the USers T D s u oeesat ens cite Lact fete rede rete a ad Fence aget pdf tat ded 55 PAGANI SCF PEE 56 Change the User Information inner e Ree ed tea deben era a S 56 Remove USC p cart tenstap A E ce gta tuageeedua tena acentmanter mete ansds 57 Add a User Group and Specify Its Access Permissions sss 57 Chapter 4 Viewer Settings Flow for Viewer Settings nennen nnne enne nnne nns 60 Configure the Viewer essssssssssssseseeeeeeennee nennen nennen rennen renes nn nnns nnns 61 Display the Viewer Settings dialog box eene 61 Configure the Viewer Display and Operation Settings ssssssssss 61 Configure Event Notification and Priorities sssssssss mee 62 Configure the Display Hide Mode for Each Event sssssssse eee 62 Configure the Camera irian an eade aa a aana aa aE Eiai 63 Display the Camera Selector dialog box ssssssss eee 63 Selecta Camera ecin naa e EEEE a E T ead deals E AER 63 Confi
110. ettings dialog box and then specify the order of the presets E93 GE GED GIAI GED GA Presets and Preset Tour are unavailable C50F Preset Tour is unavailable C300 If you use the digital zoom when setting the preset angle with the camera the viewing angle seen when the setting is made and the viewing angle that will be recorded may be different C300 If you initialize the head position the camera points the head forward reinitializes and then returns the head to the former position during recording the video during the movement of the head will also be recorded C50F When an external camera is connected and Use External Video Input is enabled the settings on this dialog box are unavailable EJ Note Clicking the Settings button alone does not perform a preset tour You must first configure the settings in the Preset Tour Settings dialog box You are not able to specify camera angle settings when configuring the intelligent function configuring motion detection settings with Detect Motion Using Camera or when configuring multiple cameras You are not able to specify Preset Tour settings when configuring motion detection settings with Detect Motion Using Storage Server To be able to select Presets or Preset Tour you must first register camera angle presets on the camera For details see the camera manual Changing the preset name on the camera after making Pr
111. ettings tab Detect Motion Using Storage Server Recording Settings Settings 1 Analysis Frame Rate 5 frames sec 2 Settings Mode Simple Advanced 3 Sensitivity ut 220 4 Ares Ratio 10 5 Duration 02 sec 6 Active Region 7 Detection Indicators Use the recording mode stream 1 Analysis Frame Rate Specify the motion detection frame rate frames per second 2 Settings Mode Simple Sensitivity and Area Ratio can only be set using the sliders Duration is fixed at 0 2 seconds e Advanced Makes the Sensitivity Area Ratio and Duration settings available so that values can be set 83 einpeuos Bulpiooay e Bues 84 3 S G 6 Sensitivity Specify the motion detection sensitivity within the range of 1 to 256 Increase the number to increase the sensitivity Area Ratio Specify the area of the preview video that the Storage Server uses for motion detection The range is O to 100 The size marker inside the Detection Indicator changes position depending on the value of this setting Duration Specify the length of time the motion signal must be present to decide that there is motion The range is O to 5 0 seconds Active Region Displays a preview video from the camera used for motion detection Displays a dotted line frame representing the active region on top of the preview vide
112. f Record with the smart shade control disabled Auto Set smart shade control to automatic 1 to 7 Select one of seven strength levels when setting the smart shade control function manually 3 Aperture Mode Specify the camera aperture mode Night Mode Not Specified Use the camera s night mode function settings Disabled Disable the night mode function Enabled Record in night mode Auto The camera automatically decides when to switch to night mode When recording ends the night mode setting returns to the value before recording started 4 White Balance Specify the appropriate white balance by selecting one of the camera s light source settings displayed in the list If Manual is selected use one of the following two methods to adjust the white balance R Gain and B Gain Specify the white balance parameters by dragging the sliders Drag to the right to increase the gain the sensitivity to brightness One Shot WB Force white balance adjustment to a light source Using a white object such as piece of white paper as a standard fill the shot with the object and click this button It may take approximately 30 sec for exposure night mode and white balance settings to be reflected in the view after recording starts CH Important If you select Enabled for Night Mode you will not be able to set the white balance If you select Auto for Night Mode however you will
113. function recording and motion detection recording using the camera are not supported 79 80 Configure the Recording Mode E Continuous Recording Settings 1 Click Continuous Recording in the recording mode list and select the check box Configure the video recording settings Continuous Recording Recording Settings 1 Aspect Ratio Not Specified s 2 Resolution Not Specified 3 Video Forma PEG z 4 Maximum Frame Rate 5 gt frames sec 5 EH Record audio if available 6 Advanced 7 E Use the recording mode stream Aspect Ratio Specify the aspect ratio 4 3 or 16 9 4 3 If you select Not specified the camera s aspect ratio setting is used for recording Resolution Specify the resolution when Aspect Ratio is set to 4 3 or 16 9 4 3 If you select Not Specified for the Resolution the camera s resolution setting is used for recording Video Format Specify the video format JPEG MPEG 4 or H 264 The available formats depend on the camera model Maximum Frame Rate Specify the maximum frame rate number of frames recorded in one second in the range from 0 1 to 30 frames per second fps Record audio if available Select this check box if you want to record audio together with the video Advanced Displays the Advanced Recording Settings dialog box For details see Configure the Advanced Recording
114. g e mail Email error recipient is unreachable reason host A transmission error occurred while sending e mail Email error server not responding reason host Could not communicate with the SMTP host while sending e mail Unable to obtain file size on disk GetFileAttributesEx failed with error d for file S Could not determine the size of the media or event file CameraServer host name disconnected error information Could not connect to the camera 127 Bunoouse qno Bi Error Codes Winsock Error Codes type was found SMTP Error Codes Code Error Message Possible Cause 10038 An operation was attempted on something that is not a This may occasionally occur No action is required socket 10048 Only one usage of each socket address protocol network All communication resources are in use This error is address port is normally permitted frequently reported when a video can no longer be displayed in a Viewer layout sequence 10050 A socket operation encountered a dead network Occurs when the computer recognizes that the network is down because the router or hub closest to the computer is powered off Normally this cannot be recognized therefore this error is rarely reported 10051 A socket operation was attempted to an unreachable Occurs when other network devices recognize that the network network is down bec
115. g the AXIS Q7404 Q7401 19 20 Camera Video Sizes 1 Categories are switched on the camera s setting page 2 VB S805D VB S905F VB M42 VB M620VE VB M620D VB M720F not supported Camera Category Video Size VB S30D VB S31D VB S800D VB S900F 1080p x 480x270 960x540 1920x1080 VB S805D VB S905F VB H43 VB H630VE VB H630D VB H730F VB M42 VB M620VE nds E Mis URBE eM ic VB M620D VB M720F 4 3 320x240 640x480 1280x960 VB H41 VB H610VE VB H610D VB H710F 320x240 480x270 960x540 1920x1080 VB M40 VB M600VE VB M600D VB M700F 160x120 320x240 640x480 1280x960 ea one ee enin idt 160x120 320x240 640x480 E Product Type and Number of Licenses The number of cameras that can be added to a Storage Server Group depends on the specific software product The following table describes the number of licenses required for servers and Viewers as well as the number of Storage Servers that can be configured as a Storage Server Group for each product Number of server Number of Storage Maximum number of cameras that can be added Number of Software product d licenses Server Groups to a Storage Server Group Viewer licenses RM 64 1 1 64 1 RM 25 1 1 25 1 RM 9 1 1 9 1 RM Lite 1 1 4 1 About Licenses Each software product includes one license for the Storage Server and one license for the Viewer The number of computers that a product with one license can be installed on is described
116. ge English German Spanish French Italian and Japanese Environment languages switched using language packs are not supported The system requirements described above are the minimum configuration assuming the following operating environment Storage Server Maximum recording playback data rate 16 Mbps uL Recording frame rate 256 fps or slower x2 Maximum number of cameras with motion 0 detection Maximum events processed 3 10 000 events per day Viewer Estimated display frame rate x4 1920 x 1080 1 fps 1280 x 960 2 fps 960 x 540 5 fps 640 x 480 10 fps 480 x 270 15 fps 320 x 240 30 fps Total number of simultaneously displayable 6 or less MPEG 4 and H 264 videos 1Do not use H 264 in small scale systems as this can have a negative effect on system operation 2 The data size of recorded audio is calculated using a frame rate of 10 fps per camera 3 Total number of all types of events 4 Assumes a standard resolution Image Quality setting is 3 and that the receive size and display size are the same If the receive size and display size are different performance may decrease due to an increase in processing load 5 The number of videos you can display at once depends on the amount of memory available If there is not enough memory you will not be able to display videos e The following are guidelines for implementing a system for a small scale user S
117. ght the property operator and status T Event Priority x lis Highest Property Status Operator Property Opererar tor ne Status decision Tags is Camera tags isn t Status is Camera status isn t such as Recording Idle or Error Event Type is Event type such isn t as Motion or Sensor Event Priority is Event priority is equal or higher than Highest High is equal or lower than Medium Low or Lowest 71 sBumes 1e elA 72 Operator for the dm Status decision Property The name of Storage Server Group to which the Viewer is connected Storage Server Group Select All of the following are met to display only cameras that meet all the criteria Select Any of the following are met to display cameras that meet any of the criteria 3 When conditions are not met continue displaying cameras for Specify how long a video window in the layout will remain displayed when it does not match the criteria specified here 4 OK and Cancel Close the dialog box 3 Click OK to close the dialog box 4 Click File gt Save Layout 5 Change the layout name as required and click OK EJ Note The maximum number of dynamic layout video windows that can be displayed is 25 Switch Between Layouts Click Layouts on the toolbar to display a menu for selecting existing layouts 2 Select a layout The menu is separat
118. gure the Video Window sssssssseeeeeeeeeeeeneneeenn nennen nennen nne 64 Configure the Advanced Camera Settings 66 Configure the Video Window Layout sssssseseeeeneeeneneneneen nnne 69 Create a LAYOUT cono erien aea E ES ene eene ca ives ut at Lan dou re at p eNA TAEA tu AMES 69 Placa Video AWIPOQW s ss iiri ctc ath ev estia Eo aep Ra Eo ERR Rel S ebd aee 70 ioris 71 Configure a Dynamic Layout ssssssssssee eene eere enne 71 SWitch Between Layouts sininu estne rne que PUR d tet ddp ted ied eo e Va c ad CR aS 72 Configure a Layout Sequence sse eene eene ener enne enne 72 Open Multiple Layouts Using Tabs mee enne 73 ORGANIZES LAYOUTS PT 73 Chapter5 Setting a Recording Schedule Flow of Recording Schedule Settings ccccccceeceeeeeeeneeeeeeeeeseeeeeeeeaeeseneeesenaeeeeaes 76 Record on a Regular Basis Repeating Weekly Schedules 77 Display the Recording Schedules window sss 77 Secta Camela PE 77 Seta Weekly Schedule itte ate pb E ATENE ERI VS 78 Specify the Recording Period and Day of the Week ssssssssssss ee 78 Specify the Recording Mode ssssssssssssseseeem emen mnes 79 Specify Advariced Settings certe tr e raf E sale sameway e Val Re a Pb LR 79 Save the Recording Sehedule i D rtp dia adea ec t Rer eap ut Tape ed kg eaaet ng ous 79 Configure the Recording
119. he JPEG segment to the MPEG 4 or H 264 segment and the No Recorded Video error message is displayed Recordings in MPEG 4 and H 264 format recorded with this software can only be played back with this software However you can use Extract Video to save the recording as a mov file and use QuickTime or other compatible software to play back the recording Using the AXIS Q7404 07401 For setting details for the AXIS Q7404 Q7401 see the user manuals and safety precaution manuals included with each product Supported Firmware The following firmware is necessary when using the AXIS Q7404 Q7401 AXIS Q7404 Ver 5 20 AXIS Q7401 Ver 5 20 3 Usage Precautions When registering the AXIS Q7404 Q7401 in RM 64 25 9 you must enter the host name and the Administrator group account user name and password just as with other cameras Register one AXIS Q7404 Q7401 at a time You cannot search and register them e f the number of simultaneous accesses to the AXIS Q7404 Q7401 increases it may affect the recording or live video frame rates Be sure to test sufficiently before beginning operation e A maximum of 20 clients can connect to the AXIS Q7404 Q7401 If the number of connecting clients exceeds 20 a message stating you cannot connect to a camera will appear when you try to open an RM 64 25 9 video window e Ifthe AXIS Q7404 Q7401 is not connected to a camera or if the input signal is lost such as an inte
120. hopping mall would result in larger values lll Data Size and Bit Rate Estimates The following tables shows typical data sizes per frame in KB for various combinations of video quality and size settings Estimates of the Data Size for VB S30D VB S31D VB S800D VB S900F VB S805D VB S905F JPEG Video Size video 1080p Category 720p Catego 4 3 Catego Quality p gory p gory gory 480 x 270 960 x 540 1920 x 1080 320x180 640 x 360 1280 x 720 320 x 240 640 x 480 1280 x 960 4 8 21 23 65 73 01 4 48 12 03 36 21 5 16 14 05 43 71 2 11 77 33 82 110 21 6 74 17 16 51 13 7 32 20 14 65 16 3 14 79 44 26 156 53 8 33 24 77 68 28 9 16 26 29 92 37 4 19 33 62 53 236 60 10 68 29 17 99 36 12 01 36 85 139 33 5 34 24 121 71 470 58 17 69 54 09 203 91 20 83 71 81 287 77 Unit KB VB S805D VB S905F not supported Estimates of the Bit Rate for VB S30D VB S31D VB S800D VB S900F VB S805D VB S905F H 264 Video Size 1080p Category I Frame Interval 1 sec Video 2 Frame Rate 10 fps Frame Rate 15 fps Frame Rate 30 fps Quality 480x270 960x540 1920 x 1080 480x270 960 x 540 1920x1080 480x270 960x540 1920 x 1080 1 0 25 0 75 2 19 0 32 0 96 3 17 0 49 1 51 5 28 2 0 35 0 97 2 89 0 39 1 18 4 10 0 65 1 83 6 84 3 0 57 1 61 4 97 0 65 1 97 6 99 1 01 3 38 12 42 4 0 66 1 94 6 12 0 89 2 70 8 95 1 42 4 25 15 69 5 0 96 2 76 8 90 1 25 3 58
121. ick View Timeline to display hide the timeline ill Search by Specifying the Time and Date 1 Click a video window 2 Click Jump on the timeline to display the Jump to Time dialog box 2 Jump to Time a Enter a date and time to display 4 October 2012 gt Sun Mon Tue Wed Thu Fri Sat 30 i 2 3 4 5 6 7 95 430p 38 IE UH 14 15 16 17 18 19 20 2 22 23 24 25 25 27 28 29 30 31 1 2 3 E 5 6 7 8 Today 7 20 2013 Time 23 24 10 OK Cancel 99 suone1edo Aeq o Aeq 100 3 Specify the date and time and click OK The playhead moves to the specified date and time and the recorded video starts playing in the video window lll Search by Event Click Search on the toolbar or Search on the timeline toolbar to search for an event Click the event in the search results to play the associated recording For details see Play Back an Event p 108 Play a Recording Use the playback controls on the timeline to control the video displayed in the video window 1 Playback controls Controls for video playback Jump to previous event Fast reverse each click changes the speed in sequence 1x 2x 5x 10x Go to previous frame Play pause Go to next frame Fast forward each click changes the speed in sequence 2x 5x 10x Jump to next event 2 Event display area Click to move the playhead to the playback position
122. ilence Detection Settings dialog box 7 Hide options button Hides the options of the Audio panel Bi Silence Detection Settings Select the Use silence detection to reduce network traffic check box on the Audio panel to set the silence detection sensitivity Click Settings to display the Silence Detection Settings dialog box and adjust the silence detection sensitivity B Silence Detection Settings 7 Use the default sensitivity settings Set the sensitivity manually m vu L Cee 1 2 1 Use the default sensitivity settings Uses the default sensitivity for silence detection 2 Set the sensitivity manually Drag the slider to set the detection sensitivity 3 OK and Cancel Close the dialog box Compensate for Dark Regions in the Video Use the viewer shade control to compensate for any dark regions in the video Click the video window menu button to display the menu 2 Click Viewer Shade Control and select the amount of shade from the submenu Off Disable the shade control e Low Medium High Very High Enable the shade control View the video window and select a compensation value that gives the appropriate brightness EJ Note You cannot apply this feature to more than one video window The viewer shade control is a feature of the Viewer not the camera Therefore it can be used for both live and recorded video playback
123. ing and sensor recording _1 Setting special day schedules Flow of Recording Schedule Settings Display the Recording Schedules window p 77 i Set a Weekly schedule Set a Special Day schedule RM 64 25 9 Select a camera p 77 Name the schedule p 92 v v Set a schedule p 78 Specify the day p 93 v Select a camera p 93 Configure the recording mode p 80 Continuous recording p 80 Intelligent function recording p 85 RM 64 25 9 Motion detection recording p 82 RM 64 25 9 Volume detection recording p 85 RM 64 25 9 Sensor recording p 81 RM 64 25 9 Configure the advanced recording settings p 86 Camera angle p 86 Focus p 91 Recording before or after an event p 88 External outputs p 91 Video quality adjustment p 89 v Save the schedule pp 79 93 v Edit delete or copy from a schedule p 94 The camera supports sensor recording and schedule recording to internal memory picture recording function If these features are enabled they take precedence over the Storage Server recording schedule You must disable the feature on the camera before using the recording schedule on the Storage Server C50F If Restrict Service Time is enabled on the camera recording will take place only during the service time irrespective of the recording schedule 15 Impo
124. isk usage becomes greater than the limit level Error connecting to the Error Cannot Connect to Occurs on an error when connecting Check the network status camera Camera to the camera Error connecting to the Error Cannot Connect to the Occurs on an error when connecting Check the network status Storage Server Storage Server to the Storage Server registered with the Storage Server Group Error connecting to the Error Cannot Connect to the Occurs on an error when connecting Check the network status Change in the recording frame rate 1 See Disk Space Management Important p 112 Recording Frame Rate reduced at high load issues Indicates that the recording frame rate has been changed due to increased server load Check the recording mode settings p 80 Status Bar The status bar displays the Viewer processing status and load You can check CPU usage to determine the load on your computer If the status bar is not displayed you can display it by clicking View Status Bar Camera 002 Total Frame Rate 200fps CPU 10 Video Window 4 Display Events 3 System Information To get the detailed video processing status of the Storage Server click Window System Information to display the System Information dialog box If system operation is unstable or you are not able to record in the way you intended to refer to Chapter 1 and reconsider the system configuration The Sys
125. isplayed after a few seconds the number of cameras or the live frame rate setting exceeds the performance capabilities of your computer Reduce the number of cameras or decrease the frame rate n the H 264 or MPEG 4 video format this may happen because there is not enough memory Reduce the number of open video windows or change the video format to JPEG The Storage Server slows down or it takes longer to perform various configuration changes such as registering cameras or recording schedules from the Viewer for Windows Vista Make sure that less than 10 cameras are registered on each Storage Server f the Storage Server is running Windows Vista use Windows Server 2008 instead Live video is no longer displayed from any camera for Windows Vista Make sure that less than 10 cameras are connected to one Viewer f you are using the layout sequence feature set the interval to 20 seconds or longer f the Storage Server is running on Windows Vista switch to Windows Server 2008 When the layout sequence feature is used the video windows suddenly go blank and the video from the cameras can no longer be displayed When you use the layout sequence feature to switch quickly to a layout where there are a large number of video windows the communication resources of the system may become insufficient Reduce the number of cameras in a layout or make the display interval for the layout sequence longer
126. ith the same priority as one that is currently recording the second sensor will be given priority and begin recording The remainder of the first recording sensor if any will continue recording after the second sensor ends E Motion Detection Recording Settings Important The motion detection feature is not suitable for applications where high reliability is required We recommend that you do not use the motion detection feature in applications such as surveillance which require high reliability Canon cannot take responsibility for any accidents or damages associated with using the motion detection feature Using the Camera for Motion Detection 1 Click Motion Detection Recording in the recording mode list and select the check box 2 Select Camera from Detect Motion Using 3 Configure the recorded video and event settings on each area tab Motion Detection Recording Detect Motion Using Camera Area 1 Area 2 Area3 Area 4 Area Name Area 1 When motion is detected in this area 1 do not record 2 0 Start Recording 3 Priority Aspect Ratio Resolution Video Format JPEG Maximum Frame Rate 5 frames sec Record audio if available Use the recording mode stream 1 Do not record Select this item if you do not want recording to start when motion is detected pos Hint You can use this setting to individually enable or disable recording for each
127. lable check box is selected audio will not be recorded if the audio sending function has not been activated on the camera If you schedule a recording make sure the audio sending function on the camera has been set to Enable EJ Note If you select MPEG 4 or H 264 for the Video Format setting the Aspect Ratio and Maximum Frame Rate settings cannot be changed The settings on the camera are used for recording Only supports JPEG for the Video Format It may not be possible to record at the specified frame rate or recording may pause intermittently depending on the load on the Storage Server CPU or the hard disk Recording may be performed at lower than the specified frame rate depending on the number of Viewers that are accessing the camera the load on the camera and Storage Server variation in network traffic and the environment at the time of recording The maximum frame rate is 5 fps Audio recording is enabled when the recording mode is selected You cannot schedule audio only recording If MPEG 4 or H 264 recording format is used the recorded audio will not be in sync with the recorded video If JPEG recording format is used the recorded audio will be in sync with the recorded video for the most part however it is not guaranteed that it will be completely in sync Record on a Regular Basis Repeating Weekly Schedules Recording mode stream operates only with cameras that B Sensor Recording Set
128. led search criteria b Search Results Displays the search results 6 Play Back Video Plays back the recording associated with the search results 7 Close Close this panel 3 Click Search to start searching EJ Note To display the Event Search dialog box when the toolbar is hidden click Search on the timeline or click Edit Event Search E Advanced Search Click Advanced Search in the Event Search dialog box to specify detailed search criteria RM 64 25 9 1 When Select Specify Date Range to specify the search period 2 From and To Select Specify Date Range in When to specify the start and end times and dates for the search period 8 Event Select the type of events to be searched 4 Status Specify the status of the events All Statuses On Off 5 Priority Specify the priority of the events to be searched W Play Back an Event If a recording is associated with an event in the search results right click the event and click Play Back Video to play back the recording in the video window of the corresponding camera If the video window is not displayed clicking Play Back Video will automatically display the window and start playback E Important When a dynamic layout is displayed the video window is not automatically displayed EJ Note Click Live in the timeline toolbar after playing in the video
129. lose the dialog box Change the Storage Server Group Name 1 Click Edit to display the Edit Storage Server Group Name dialog box 2 Change the Storage Server name and click OK Configure the Recording Settings Configure the recording settings such as the maximum recording file size sbBumesg 1eues eBeiols 1 Click the Recording Settings tab 2 Configure the recording settings Storage Server Group Settings 7 isk is under high load 4 1 Maximum File Size Duration Specify the maximum size or the maximum recording duration for the recording file You can set a maximum file size of 512 MB or 1024 MB and a maximum recording duration of 1 to 24 hours 2 Low Disk Space Warning Level Specify when to notify the user of low available disk space as a percentage of the maximum disk usage 3 Reduce recording frame rate when disk is under high load Select the check box to decrease the frame rate automatically when the system load is high 4 OK and Cancel Close the dialog box 3 Click OK to close the dialog box The maximum size is fixed at 1 GB 1024 MB and the maximum duration is fixed at 24 hours 45 46 e Reduce recording frame rate when disk is under high load is always enabled You cannot disable it You can confirm whether the frame rate has been automatically reduced by checking the Live Events Log An e mail notification is not sent EI
130. m feature of the p 103 Solution Double click the video window or click Control on the Camera Control panel e f video is being played the title bar of the video window is gray you cannot operate the camera Click Live on the timeline and get control of the camera When click a video window to Video Window menu Record another video window unavailable But can use the feature in display the Now is gray Display camera name Properties for the video window and check on the Advanced tab whether the camera is disabled If the camera is disabled click Enable Camera p 53 select a layout When try to use layouts created by other users the Layout menu is not displayed cannot Layouts saved in the User Layouts folder cannot be seen by other users To allow all users to access layouts created by a user the layouts must be created by a user with administrator permissions and must be saved in the Shared Layouts folder p 69 video window is low The quality of video live and recorded in the Change the receive size and display size settings Depending on the receive size and display size the video quality may decrease For example if video with a low receive size is displayed on a large video window the video quality will decrease You can adjust the quality for recorded video with the advanced recording settings None of the cameras will record
131. ment individually When the data size of video being extracted reaches 2 GB extraction will stop and the video extracted to that point will be saved even if the specified end time has not been reached Play back the mov file to check if the specified length of video was saved When data size is expected to exceed 2 GB divide the extraction time range Refer to Data Size and Bit Rate Estimates p 26 and calculate the estimated data size Calculating time in minutes to 2 GB JPEG 2 097 152 KB data size per frame KB x recording frame rate fps x 60 sec Calculating time in minutes to 2 GB H 264 MPEG 4 2 097 152 KB x 8 bit rate Mbps x 1024 x 60 sec Specify the video extraction time range so it is within the calculated time estimation Block noise may appear when a video recorded in H 264 and saved in mov format is paused during playback using QuickTime Initially noise may be present when playing back extracted video recordings that include audio B Note Extracted video is saved in QuickTime movies with the mov file extension and can be played with QuickTime or other players that support the mov file type We recommend that you use QuickTime Version 6 5 1 or later Operate the Camera You can change the camera angle or adjust the video quality for a camera in the video window Get Control of a Camera 1 Click the video window 2 Click Window Camera Control to display the
132. n We strongly recommend that for normal surveillance operation you create individual users with access permissions for only the minimum required functionality Be sure to remember your password You cannot add user groups B Note Administrator for this software program does not refer to the Windows administrator Display the Users Tab 1 Click Settings gt Users IB Untitled SSG1 Canon Network Video Recording Software RM View File Edit View Layouts Settings Window Help Cameras Storage Servers Users Viewer Storage Server Group The Users tab is displayed in the Settings dialog box a Settings Ex 1 T Storage Server Group SSG1 Cameras Servers Users User Name User Group administrator Administrator User Group Settings 4 eee 5 DL J 1 Storage Server Group Display the Storage Server Group name 2 List of users Displays a list of existing users 3 Add Edit and Remove Add edit or remove a user 4 User Group Settings Add edit or delete a user group 5 Close Closes the dialog box 55 sbBumesg 1 m 9 eBeiols 56 Add a User Use this tab to add a new Viewer user Also use it to specify the kind of user Administrator or Operator 1 Click Add to display the Add User dialog box 2 Enter the information required to add the us
133. n NVR videofiles 6 Restore the event files to their original location The following folder is used by default Destination drive gt Canon NVR eventfiles 7 Start the Storage Server 8 Make sure that recording is performed correctly Also make sure that the restored recording data plays back correctly EE Important If the Ensure video is kept for upto option is set on the Servers tab in the Settings dialog box any restored recording data that exceeds the specified storage period will be deleted when the Storage Server starts E Stopping the Storage Server The Storage Server runs in the background as a Windows service When you restore backup data you must follow the following steps to temporarily stop the Storage Server 1 Click Start Control Panel 2 Click System and Security 3 Click Administrative Tools 4 Double click Services dnyoeg 5 Double click RM Storage Server to display RM Storage Server Properties Double click RM Lite Storage Server 6 Click Stop 7 Click OK to close the properties B Note To restart the Storage Server follow the same steps and click Start in step 6 117 118 Chapter 9 Troubleshooting LJ Actions required when recording errors occur L Solutions when Viewer problems occur L Error messages 120 Actions Required When Recording Errors Occur When a recording error occurs e g data is missing during pl
134. n associated with VK 64 16 Lite You cannot play back recordings made with VK 64 16 Lite This software requires a computer with specifications that are higher than those required for VK 64 16 Lite The computer used for VK 64 16 Lite may not meet the operation requirements for this software Notes on Protocol Compatibility This software is not compatible with VK 64 16 Lite protocols because the protocol used between the Viewer and the Storage Server has been significantly changed Therefore you cannot connect to a VK 64 16 Lite Storage Server from the Viewer in this software Similarly you cannot connect to this software s Storage Server from the Viewer in VK 64 16 Lite Notes on Recording Data and Event Data Compatibility This software uses event data and recording file formats that are different from VK 64 16 Lite VK 64 16 Lite recordings can be played back using QuickTime However the recordings for this software are not supported by QuickTime Note however that you can use QuickTime to play back a mov file created using the Extract Video feature in this software System Configuration Example uononpouu This software records video from cameras using an IP network such as a LAN EE Important The load on the Storage Server may increase depending on the number of cameras connected and the recording settings See Determining the Capacity of the Storage Server p 25 to consider your configuration Accessing o
135. n it to the camera You can assign more than one camera tag 2 Add camera tag area Add a new camera tag Add Enter a tag name in the text box and click this button to add the tag to the list 3 OK and Cancel Close the dialog box E Using Camera Tags Camera tags help you organize cameras more easily Selectively Displaying Cameras You can use camera tags to selectively display cameras in the following windows and dialog boxes Camera Selector p 63 Recording Schedule window p 77 System Information window p 111 Specifying a Camera You can specify a camera using camera tags when doing the following operations Specifying a camera with access permissions for user group operation p 57 e Specifying a camera to be automatically displayed in the dynamic layout p 71 Search For and Add Cameras You can search for cameras that are on the same network as the Storage Server 1 Click Find The cameras on the subnet are displayed in the Camera Search Results dialog box By Camera Search Results me Camera Name Host Name Camera Type Register Camera 192 168 100 101 Canon VB XXXX Camera 192168100102 Canon VB XXXX Camera 192 168 100 103 Canon VB XXXX Camera 192 168 100 104 Canon VB XXXX Camera 192 168 100 105 Canon VB XXXX Select All cance 2 Select the check box of a camera you want to add To select all the cameras click Select All You can add more than o
136. nd click Add Port 5 In the Add a Port dialog box enter the name of the Storage Server and 80 as the port number Make sure that TCP is selected and click OK 6 Confirm that the added Storage Server is now displayed in the Windows Firewall dialog box and that the check box is selected Then click OK 39 40 Security Level Setting In Internet Explorer the default security level setting for Internet or intranet sites in Internet Explorer 9 or later and Windows Server 2008 is High Therefore you are not able to configure settings in the configuration or top page of the camera Follow these steps to register the site as a trusted site 1 Start Internet Explorer and click Tools Internet Options to display the Internet Options dialog box 2 Click the Security tab 3 Click Trusted Sites and click Sites 4 Clear the Require server verification https for all sites in this zone check box 5 Enter the IP address of your camera in Add this website to the zone and click Add EJ Note For details on registration with trusted sites click Learn more about Internet Explorer s Enhanced Security Configuration in the Internet Options dialog box and refer to the displayed summary JavaScript may be disabled in the standard security setting even if a content block dialog box is not displayed This may limit the operation of the setting page or the camera s Viewer The JavaScript setting is
137. nd the display returns to the original video To exit Viewer PTZ from all video windows at the same time right click the Viewer PTZ panel and select End Viewer PTZ all video windows EJ Note Even when the Viewer PTZ panel closes Viewer PTZ operation continues Save Part of a Recording You can save a part of a recording with a length of up to one hour to a file 1 Select a recording on the timeline 2 Click Extract on the timeline to display the Extract Video dialog box 3 Specify the time range for the video to be extracted Extract Video From 10 17 2011 To 10 17 2011 7 Include audio if available inno Cancel 3 1 From and To Specify the date and time of the start and end positions 2 Include audio if available check box Clear the check box if you do not want to include audio in the file 3 OK and Cancel Close the dialog box 4 Click OK The Save As dialog box appears 5 Specify the file name and storage location and click Save CE Important You can extract a video from only one video window at a time Do not specify the Windows folder or the Program Files folder on the system drive as the destination Video cannot be saved to these folders You cannot save only audio data When extracting a time range that contains different video formats such as JPEG and H 264 divide the range by format and save each video seg
138. ne camera by selecting multiple check boxes 3 Click Add The Add Camera dialog boxes for the cameras selected in step 2 are displayed in the order of the Camera Search Results list from top to bottom 4 Enter the information required to add the camera referring to step 2 in Add Cameras One at a Time p 51 5 Click OK to close the dialog box 6 Repeat steps 4 and 5 7 When you finish adding cameras click Cancel E Note You can only search for cameras on the same subnet as the Storage Server For details on how to add cameras on a different subnet see Add Cameras One at a Time p 51 The names of the cameras stored on the camera are displayed in the list in the Camera Search Results dialog box However the VB C300 camera name is not displayed Cameras that have already been added are also found However a check box is not displayed next to the camera f you cannot find the camera you are searching for see Add Cameras One at a Time p 51 and add the camera Host names or IPv4 addresses are displayed in the Host Name column of the Camera Search Results dialog box IPv6 addresses are not supported Edit Camera Information You can edit the camera registration information such as the camera name or the thumbnail image displayed in the Viewer Select a camera in the list and click Edit in the Settings dialog box to display the camera properties 2 Configure the
139. ne camera or Storage Server from many Viewers at the same time may affect system performance Regularly check that the time setting is correct on the computers that are running the Storage Server and the Viewer Also before changing the time setting on the computers be sure to first stop the Storage Server and Viewer See Stopping the Storage Server p 117 for details about how to stop the Storage Server Configuration Example 1 Storage Server and Viewer Installed on One Computer This example shows the simplest system configuration where the Storage Server and Viewer are installed on one computer Video from the cameras is displayed or recorded using the same computer Storage Server Group Storage Server Viewer Network Video from the cameras 23 Configuration Example 2 Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network Storage Server Group Viewer Network Video from the cameras Recorded video Configuration Example 3 Viewers Installed on Multiple Networked Computers ideo at more than one location By setting up more than one Viewer you can simultaneously view a v Storage Server Group Viewer 2 Viewer 6 Viewer 1 D ui gt pi rp Network Video from the cam
140. nge the Layout Background Image You can select an image for the layout background 1 Click Layouts Organize Layouts to display the Organize Layouts and Layout Sequences dialog box 2 Click the layout for which you want to specify a background and click Properties to display the properties of the layout 3 Click Browse for Background 4 Specify the image file to use as the background and click Open EJ Note The image that you specify as the background will be registered to the Background list in the layout properties e To disable backgrounds select None in the Background list of the layout properties iil Display a Grid You can display a grid consisting of dots or solid lines in the viewing area of the Viewer The video window has a neat and tidy appearance because it is displayed according to the grid When a solid grid is displayed the size of the video window can be adjusted to the grid 1 Click Grids on the toolbar 2 Select the type of grid None Do not display a grid You can put the video window where you like e Alignment Display a dotted grid You can put the video window adjusted to the position of the dots e 160x120 320x240 640x480 Display a solid grid with the specified size Custom Displays the Custom Grid dialog box B Note If the video receive size and video display size have a different aspect ratio black bands may be displayed along th
141. ngs x E mail Settings 1 To 2 From 3 Subject RM Series Event Notification Event 4 Min Priority High NT 5 1 To Enter an e mail address as the destination 2 From Enter the e mail address of the sender 3 Subject Enter the subject of the e mail 4 Min Priority Specify the minimum event priority level which will generate an e mail notification 5 OK and Cancel Close the dialog box 3 Click OK to close the dialog box The e mail address for the specified destination and the event priority are added to the E mail Notification list 47 sbBumesg 1eues eBeiols 48 WE Specify the Event Priority Change the priority depending on the event type using Event Priorities in the Events tab E mail notification is performed according to the specified priorities Event Priorities Manual Recording B Highest Recording Started or Stopped B Lowest Recording Frame Rate Changed Bl Highest Low Disk Space Warning E Medium Delete recorded files when disk space is low B High Recording Faulted or Restarted Bl Highest Camera Communication Error B Highest Storage Server Started or Stopped Bl Highest Click or drag the slider for each event to change the priority The priority can be set to one of the following five levels Level Value Color Highest Red High Orange Medium Yellow Low Light Green Lowest Green Configure a Storage Serve
142. nter Correct exposure is obtained for a subject near the center of the scene even though the periphery may be slightly darker or lighter Use for subjects that are in the center of the scene Average Meters an average of the entire Scene A uniform exposure is obtained even when the scene has significant differences in brightness Use for scenes where for example cars are passing through or people are entering and exiting Meters the center of the scene The correct exposure is obtained for a subject near the center of the scene irrespective of the brightness of the periphery Use if the subject is lit by a spotlight or is backlit where the exposure should be adjusted to the center of the scene Shutter Specify the shutter speed when Exposure is set to Auto Shutter Priority Manual Compensate for the exposure manually The following exposure compensation settings are displayed Exposure Exposure Manual X Iris 6 6 36 Shutter 1 sec 1 1 8000 Gain 0 0 23 Iris Specify the iris setting Drag the slider to the left to close down the iris and make the video darker or to the right to open up the iris and make the video brighter Shutter Specify the shutter speed Gain Specify the gain sensitivity to brightness Drag the slider to the left to decrease the gain and make the video darker or to the right to increase the gain and make the video brighter 2 Smart Shade Co
143. ntire scene A uniform exposure is obtained even when the scene has significant differences in brightness Use for scenes where for example cars are passing through or people are entering and exiting Spot Meters the center of the scene The correct exposure is obtained for a subject near the center of the scene irrespective of the brightness of the periphery Use if the subject is lit by a spotlight or is backlit where the exposure should be adjusted to the center of the Scene Shutter Specify the shutter speed when Exposure is set to Auto Shutter Priority or Manual 89 einpeuos Buipiooeu e Bues 90 e Manual Compensate for the exposure manually The following exposure compensation settings are displayed Exposure Exposure Manual x Iris 5 5 32 Shutter 1 sec 1 1 8000 Gain 0 0 40 Iris Specify the iris setting Drag the slider to the left to close down the iris and make the video darker or to the right to open up the iris and make the video brighter Shutter Specify the shutter speed Gain Specify the gain sensitivity to brightness Drag the slider to the left to decrease the gain and make the video darker or to the right to increase the gain and make the video brighter 2 Smart Shade Control Specify a value to use for the camera s smart shade control feature when recording Not Specified Record using smart shade control value configured on the camera Of
144. ntrol Specify a value to use for the camera s smart shade control feature for live video Off Display live video using smart shade control value configured on the camera Auto Set smart shade control to automatic 1 to 7 Select one of seven strength levels when setting the smart shade control function manually Configure the Camera 3 Aperture Mode Specify the camera aperture mode Night Mode Disabled Disable the night mode function Enabled Display live video in night mode Auto The camera automatically switches to night mode 4 White Balance Specify the appropriate white balance by selecting one of the camera s light source settings displayed in the list If Manual is selected use one of the following two methods to adjust the white balance R Gain and B Gain Specify the white balance parameters by dragging the sliders Drag to the right to increase the gain the sensitivity to brightness One Shot WB Force white balance adjustment to a light source Using a white object such as piece of white paper as a standard fill the shot with the object and click this button sBumes 1e elA EE Important If you select Enabled for Night Mode you will not be able to set the white balance If you select Auto for Night Mode however you will be able to set the white balance but those settings will be cleared when the camera switches to Night Mode B Note
145. o Drag the frame handles to make it larger or smaller Detection Indicator Size marker Detection Indicator T Colored bar The size marker changes position depending on the value of the Area Ratio setting Adjust the motion detection settings while viewing the preview video and the Detection Indicator The colored bar changes depending on the value of the Sensitivity and the Area Ratio settings Color of the Colored Bar Meaning The detected motion does not exceed the values specified in Sensitivity and Area Ratio In this case the colored bar remains to the left of the size marker The detected motion exceeds the values specified in Sensitivity and Area Ratio In this case the colored bar remains to the right of the size marker CH Important f the recording period for a schedule ends while motion detection recording is in progress recording will stop The detection indicator is not affected by the Duration setting Be sure to take the detection time into account when adjusting the motion detection settings To perform motion detection on the Storage Server you must specify JPEG for the Video Format Also if you simultaneously use more than one recording mode all the Video Format settings must be JPEG An error message is displayed if you try to use a format other than JPEG and motion detection on the Storage Server at the same time Make the Priority set
146. o process requests due to server overload excessive requests from multiple clients or an uncompleted start up process on the camera or other reasons POP Error Messages ERR never heard of mailbox name Error Message Code Error Message Possible Cause 12002 The request has timed out A request timeout occurred Indicates that the connection or request transmission failed 12005 The URL is invalid The URL is incorrect Normally this does not occur however it may occur when an attempt is made to connect to an unsupported camera 12007 The server name could not be resolved The host name could not be resolved This error is generated when a host name that is not registered in the DNS is specified or when a problem occurred in communication with the DNS itself 12017 The operation was canceled usually because the handle on The communication was canceled This error does not which the request was operating was closed before the indicate a problem and may be generated during normal operation completed operation 12029 The attempt to connect to the server failed The connection to the camera failed Normally 12002 is generated 12030 The connection with the server has been terminated The connection to the camera has been aborted The disconnect process itself is recorded when it executes normally 12031 The connection with the server has been reset The connection to the camera has been reset
147. o quality using the Image Adjustment tab in the Advanced Camera Settings dialog box Image Adjustment tab Aperture Mode 3 Night Mode Disabled E 1 lee Image Adjustment Focus and Speed External Outputs BB Advanced Camera Settings Exposure Exposure Auto Compensation 0 Metering Mode Center weighted Average Spot Smart Shade Control Adjustment Off White Balance White Balance Auto Exposure The settings change according to the selected exposure setting e Auto Automatically control the exposure Auto Flickerless Reduce flicker from light sources such as fluorescent lighting The shutter speed is automatically adjusted according to the lighting conditions Auto Shutter Priority Specify the shutter speed The following exposure compensation setting is displayed when Auto Auto Flickerless or Auto Shutter Priority is selected Exposure Exposure Auto Shutter Priority Compensation 0 X Metering Mode Center weighted Average Spot Shutter 1 60 sec 1 8 1 8000 Compensation Specify exposure compensation Select negative values to darken the video and positive values to lighten the video Metering Mode Specify the metering mode setting Center weighted Average or Spot Metering mode Description Center weighted Meters the entire scene with an emphasis on the ce
148. o save changes to this layout Tried to close a layout that was modified Cannot save it in this folder The Windows folder or the Program Files folder was specified as the destination folder for snapshots This will replace an existing layout of the same name Are you sure you want to continue Tried to save a layout sequence to a folder that contains a layout or a layout sequence with the same name This layout cannot be saved using the same name as an open layout Please try again using a different name Tried to save a layout using the same name as another layout that is open in another tab or window Adding and editing a camera Could not connect to camera Please verify that the host name port number user name and password are correct Could not connect to the camera Are you sure you want to remove the camera camera name gt If the camera is removed you will not be able to play back recorded video Tried to delete a camera 125 Bunoouse qno 126 Saving the specified video Message The length of the extracted video must not exceed 1 hour Cause Tried to make the time longer than 1 hour Unable to extract video There is no video data in the specified timeframe Could not save video because there was no recorded video in the selected segment Cannot save it in this folder The Windows folder or the Program Files folder was specified as th
149. od The threshold level is considered reached when the amount of free disk space drops below the following level Number of cameras 1 x 64 MB Disk Space Management Important E Action When the Limit Level is Reached The Storage Server stops recording and issues an event when the free disk space drops to this level The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files Deleting files on Drive Letter drive due to low free disk space Started Recording N stopped Delete E notification oldest first Notification W tA x Limit Level Conditions and Calculation Method The limit level is considered reached when the amount of free disk space drops below 64 MB This value is fixed A Important e The threshold level is to protect against reaching the limit level We recommend that you take appropriate measures such as deleting unnecessary recording data when the event for the low remaining disk space notification level occurs e Storing recordings that cause the threshold level to be exceeded increases the load on the Storage Server and may cause recording to be interrupted resulting in incomplete recordings We strongly recommend that you operate the Storage Server at below the threshold level f e mail notification is specified an e mail message is sent for the event that occurs at each level p 46
150. oem 71 PIECING TE 70 playbacka norsat 100 videos compensate for dark regions s 106 Viewer i e 97 eas m 21 inim et EET 61 SENGS TOW T 60 SHOPMCULICOM AEDEM 132 Stari G eS 43 Viewer Plaenenn rt A T E 101 viewer shade control 106 VIGWITIQ EOS tete treten seeshauachatssanecutbaceuabdesuasatanss 97 ro EE 101 Index VIKsO4T 10 oice sea Besse da ate peor Read e deed ai MR op Ru 22 volume detection recording 30 79 sIenilpo E 85 W Weekly schedule citatos certe bee tette d en eR es 77 COPYING e apeo eia s 94 crie LES 78 White Balance sssssssee ee 67 90 Z viso m P ET 68 104 ZOOMING In OUE e essct eer n etg a eret s 101 139 xipueddy BIE 7031 000 CANON INC 2014
151. of the disk space Calculation Example Disk Drive D Drive E Drive Disk Space 100 GB 200 GB Free Disk Space 50 GB 200 GB Value for 40 GB 200 GB Maximum Disk Space Used Value for Low Condition 1 Condition 1 Remaining Disk 40 GB x 100 10 200 GB x 100 10 Space Notification 100 36 GB 100 180 GB Level Condition 2 Condition 2 100 GB x 10 100 200 GB x 10 100 10 GB 20 GB E Action When the Threshold Level is Reached Recording continues however the Storage Server starts deleting recording files beginning with old files and issues an event Deleting files on Drive Letter drive due to low free disk space Started Delete oldest first Notification Tb E Note Recording files are deleted even if they have not reached the Maximum Storage Period However if the oldest file is currently in use by the Viewer for example for playback of recorded video it will not be deleted and the next oldest file will be deleted instead Deletion continues sequentially until the free disk space meets or exceeds the threshold again For details on saving files see Chapter 8 Normally a recording file for which the minimum storage period has not elapsed is excluded from deletion Note that such files are also deleted if the free disk space cannot meet and exceed the threshold value by deleting all the other files Threshold Level Conditions and Calculation Meth
152. oftware RM Series InstallShield Wizard eis IP Selection and Firewall Settings Select the network adapter and IP address to be used by the storage Network adapter Local Area Connection x IP address fes0 b15 7838 fib4 cf c x To construct systems using multiple computers the Windows Firewall exception list must be changed E Add storage server programs to the Windows Firewall exception list 1f your computer is protected by programs other than Windows Firewall those settings must be changed individually InstallShield sm het caret e E EJ Note The IP address you set during installation can be changed using the command line See Changing the Storage Server IP Address p 132 for details When installing on a computer that has multiple network interfaces select the network interface to use in the Network adapter list and the assigned IP address in the IP address list When starting the Viewer specify the IP address selected here to connect to the Storage Server Group e f you clear the Add storage server programs to the Windows Firewall exception list check box you need to configure Windows Firewall after the installation is complete For details see Windows Firewall Settings p 39 Installation 1 Click Install JH Canon Network Video Recording Software RM Series Li InstallShield Wizard lisi If you want to review or
153. om multiple Viewers simultaneously The sending and receiving of audio is set to 10 minutes by default The set time can be modified in Viewer Settings For details see Configure the Viewer Display and Operation Settings p 61 1 Click Window Audio Panel Bl Main Office SSG1 Canon Network Video Recording Software RM Viewer File Edit View Layouts Settings Window Help Hill Grids v Camera Selector Ctrl M EF Layouts v Camera Control Ctrl O Viewer PTZ Panorama Audio Panel Live Events Log Recording Schedules System Information The Audio panel appears 8 audio ES 1 73 Listen to Audio 2 7 gt Use Microphone Options view B Audio Listen to Audio 2 7 Use Microphone Play audio also while using microphone Use silence detection to reduce network traffic 1 Listen to Audio Starts audio playback 2 Use Microphone Starts audio transmission 3 Show options button Displays the options for the Audio panel 4 Play audio also while using microphone Select if you want to play audio even when using a microphone 105 suone1edo Aeq o Aeq 106 5 Use silence detection to reduce network traffic Select if you want to detect silent segments when sending audio Decreases the amount of data transmitted during silent segments to decrease the load on network bandwidth 6 Settings Displays the S
154. on an administrator can act promptly for example by removing unnecessary recording schedules before a problem occurs due to low disk space Low Remaining Disk Space Notification Level Conditions and Calculation Method If one of the following conditions is met a low remaining disk space notification level is indicated Condition 1 If the Storage Server disk space usage exceeds the following values M x 100 A 100 M Value specified in Maximum Disk Space Used A Value specified in Low Disk Space Warning Level For example if the value for Maximum Disk Space Used is 100 GB and the value for Low Disk Space Warning Level is 1096 the Storage Server reaches the low remaining disk space notification level when the Storage Server disk space usage becomes 90 GB or more Condition 2 If the free disk space falls below the following values Disk space x A 100 A Value specified in Low Disk Space Warning Level For example if the disk space is 80 GB and the value for Low Disk Space Warning Level is 10 the Storage Server reaches the low remaining disk space notification level when the remaining free disk space becomes 8 GB or less EJ Note If other applications use the same hard disk you need to consider condition 2 Even if the Storage Server uses a small amount of disk space it may reach the low remaining disk space notification level according to condition 2 because other applications have consumed a portion
155. on and select Properties 3 On the Shortcut tab add a startup option to Target Startup Options Description group nvr lt username gt lt password gt lt storage server group name gt The information in the options is used to connect to the server group and start the Viewer without displaying the Connect to Storage Server Group dialog box on startup 4 Click OK to close the dialog box 5 Move the shortcut icon to a location you prefer Changing the Storage Server IP Address When the IP address of a computer that has a Storage Server installed on it changes the IP address of the Storage Server must also be changed 1 Select RM Storage Server from Control Panel gt System and Security gt Administrative Tools and stop the service 2 Open the command prompt using Run as administrator enter the storage_server exe command name and option resethost IP address and execute the command Example 64 bit OS c Program Files x86 Canon WebView NVR30 storage_server exe resethost XXX XXX XXX XXX Example 32 bit OS c Program Files Canon WebViewWNVR30 storage_server exe resethost XXX XXX XXX XXX Enter the IP address the computer changed to for XXX XXX XXX XXX 3 Select RM Storage Server from Control Panel gt System and Security gt Administrative Tools and start the service again To stop or start the service from the control panel selec
156. onnect to Storage Server Group Group Name SSG1 UserName administrator Password 3 Remember user name Use Host Name Cancel 1 Group Name Display the Storage Server Group name 2 User Name and Password Enter the use name and password The default user name and password are User Name administrator Password NVR 3 Remember user name Select the check box if you want the software to remember the user name 4 Use Host Name Click to specify a host name of the Storage Server for the connection 4 Click Connect Configure a Storage Server Group You can configure the recording method and event priority Display the Storage Server Group Settings Dialog Box 1 Click Settings Storage Server Group Untitled SSG1 Canon Network Video Recording Software RM View Window File Edit View Layouts Settings Help Cameras Storage Servers Users Viewer Storage Server Group The Storage Server Group Settings dialog box is displayed 1 Storage Server Group Display the Storage Server Group name 2 Edit Change the name of Storage Server Group 3 Recording Settings tab Make settings for recording files and notifications of available disk space 4 Events tab Configure the method for processing events for a Storage Server 5 OK and Cancel C
157. or 3 Save As Save the preview video 4 Cancel Closes the dialog box 3 Click Save As The Save As dialog box appears 4 Specify the file name and storage location and click Save The file is saved in the specified location and the focus is placed on the Capture Still Frame dialog box again 5 Click Cancel to close the dialog box EE Important e f the camera is disabled on the Advanced tab of the camera properties or even if the power of the camera is off a still image of the recorded video during playback can be saved Do not specify the Windows folder or the Program Files folder on the system drive as the destination Video cannot be saved to these folders 5 Note e You cannot operate the preview when displaying the Capture Still Frame dialog box You must operate the camera in advance to set its angle For details on operating the camera see Operate the Camera p 103 The bmp file format is used for still images The camera clock is used for the date and time of the on screen display function but the clock on the PC running RM Viewer is used for the date and time of snapshots If the display position of snapshot text information is too low it may overlap the display of the on screen display function It is recommended that snapshots be displayed in the top left or top right corner Search for a Recording Video recorded using a recording schedule or Record Now
158. ord for 0 2 Record for 1 sec before event sec after event 1 sec before event Number of seconds to record before an event max 30 seconds 2 sec after event Number of seconds to record after an event max 999 seconds EJ Note Recording Options cannot be specified when setting continuous recording e Even if sec before event and sec after event are both set to 0 recording will continue when events are continuously generated The higher the value for sec before event the greater the memory usage for the Storage Server If the Storage Server has insufficient memory the server will run out of virtual memory which consumes hard disk space significantly reducing processing performance f you specify a preset camera angle for sensor recording the camera angle will change to the preset angle when sensor recording starts Therefore the camera angle of the recording before the sensor recording event will be different from the one after the event If Recording Options is set to record a short time after an event and the sensor input is very short recording may stop before the camera reaches the preset camera angle W Adjust the Video Quality Image Adjustment tab Image Adjustment Focus External Outputs Exposure 1 bxposure Not Specified Smart Shade Control 2 Adjustment Not Specified Aperture Mode 3 Night Mode Not Specified White
159. ording Stopped Camera 001 Lowest a 10 17 WI Manual Recording Stopped administrator Camera 001 Highest n E r 10 17 W Backuo Frame Rate Chanaed Off SSG1 192 168 100 12 Highest L J The event will blink until you acknowledge it Follow these steps to acknowledge the event Click the event to be acknowledged in the Live Events Log window 2 Click Edit gt Acknowledge Event EE Important If Show Video Window on Event is enabled in Viewer Settings the corresponding video window is brought to the front automatically The size of the video window is always 320x240 pixels B Note You can disable event acknowledgement in Viewer Settings You can also change the priority of events that need to be acknowledged For details see Configure Event Notification and Priorities p 62 suone1edo Aeq o Aeq 108 Search for Events You can search past events and play back the event 1 Click Search on the toolbar to display the Event Search dialog box 2 Specify the search criteria 1 Description Enter the search criteria event camera priority camera tag or host name 2 When Specify the period in which the target event occurred Today Last 2 Days This Week This Month This Year and All Dates 3 Search and Stop Start searching or stop a search in progress using these buttons 4 Advanced Search Click to specify detai
160. own The host name could not be resolved in the DNS 11004 The requested name is valid but no data of the requested The host name could not be resolved in the DNS 128 Code Error Message Possible Cause 421 lt domain gt Service not available closing transmission The communication was terminated because the mail server channel was stopped 450 Requested mail action not taken mailbox unavailable The requested mail processing was not performed because the mailbox is not available 451 Requested action aborted local error in processing The requested operation was canceled because an error occurred in the mail server 502 Command not implemented The mail server does not support the command that was sent 550 Requested action not taken mailbox unavailable The request was not executed because the mailbox is not available HTTP Error Codes Error Messages wininet Error Codes Code Error Message Possible Cause 401 Unauthorized The user name and password for connecting to the camera is incorrect 403 Forbidden A connection cannot be established due to an IP address restriction on the camera This may also be returned by a proxy server 500 Internal Server Error Occurs when the HTTP server is running but the Storage Server is not started It may also occur during normal operation if the camera is restarted 503 Service Unavailable Occurs when the camera is temporarily unable t
161. ows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise 32 64 bit Windows Server 2008 Standard SP2 32 64 bit Windows Server 2008 R2 Standard SP1 64 bit Windows Server 2012 Standard 64 bit Windows Server 2012 R2 Standard 64 bit When a highly reliable system such as 24 hours of uninterrupted use is required server operating systems are recommended Operating system language 14 English German Spanish French Italian and Japanese Environment languages switched using language packs are not supported The system requirements described above are the minimum configuration assuming the following operating environment Storage Server Maximum recording playback data rate Operating Environment 80 Mbps u Overall recording frame rate 1280 fps or slower Maximum number of cameras with motion detection 10 Maximum events processed a 20 000 events per day Viewer Estimated display frame rate When using recommended Intel i5 GT 220 For 1920 x 1080 display size 20 fps 15 fps for H 264 9 For 1280 x 720 display size 40 fps For 1280 x 960 display size 40 fps For 960 x 540 display size 45 fps For 640 x 360 display size 80 fps For 640 x 480 display size 80 fps For 480 x 270 display size 160 fps For 320 x 180 display size 320 fps For 320 x 240 display size 320 fps When using Intel i7 GTX 660 For 1920 x 1080 display size 30 fps 15 fps for H 264 9 For 1280 x 720
162. pecifications that meet the needs of that environment for stable operation If you need to operate a high reliability system such as for 24 hour operation in a system environment we recommend that you use a server operating system on the computer that is used for the Storage Server When high reliability operation is required such as for 24 hour operation and high frequency disk access we strongly recommend that you use a high reliability SAS hard disk Using a low reliability SATA hard disk may result in a disk error in a one to two year period Therefore you may need to check the disk for errors on a regular basis using features such as scan disk In such a case recording performance may suffer during checking due to the increased load on the disk With systems intended for users requiring high reliability H 264 when operating both the Storage Server and the Viewer on one computer the operating environment must satisfy the requirements for both the Storage Server and the Viewer However to help ensure stable operation we recommend that you use separate computers for the Storage Server and for the Viewer For Small scale Systems Both Storage Server and Viewer Installed Storage Server CPU Intel Pentium G6950 2 80 GHz or higher or an Intel CPU of equivalent class that meets the following requirements Clock 2 4 GHz or greater L2 cache 512 KB or greater L3 cache 3 MB or higher only required if the L2 cache is less than 3 MB N
163. puter is used as a file server and this may affect recording performance In addition the Storage Server is more likely to run out of disk capacity if the computer is operated as a file server Running other applications on the computer The additional processing load from running applications other than this software may affect recording performance This software uses the TCP port numbers 80 443 11080 and 2380 These ports should not be used by other applications Calculating Network Bandwidth You need to consider the network bandwidth if you want to use a network camera for both recording and live view You must calculate the network bandwidth both for the Storage Server and the Viewer When using the VB H41 for example calculate the bandwidth as follows if you use one Storage Server 320 x 240 1 fps and two Viewers 320 x 240 5 fps Bandwidth for recording 10 8 KB frame x 1 frames sec x 8 bits 2 86 4 Kbps Bandwidth for live view per Viewer 10 8 KB frame x 5 frames sec x 8 bits 2 432 Kbps Therefore the required network bandwidth is calculated as follows 86 4 Kbps x 1 432 Kbps x 2 950 4 Kbps approx 0 9 Mbps 31 About RM Lite RM Lite is a simpler version of this software that is included with the camera RM Lite provides the same basic features as the RM 64 25 9 product versions but some of the functionality has be limited as described below E1 Important Files recorded using RM Lite c
164. r You can specify the storage period of the recorded video and the maximum disk usage Display the Servers Tab 1 Click Settings Storage Servers B Untitled SSG1 Canon Network Video Recording Software RM View File Edit View Layouts Settings Window Help Cameras Storage Servers Users Viewer Storage Server Group The Servers tab is displayed in the Settings dialog box Q8 settings Storage Server Group SSG1 Cameras Servers Users Storage Server fe80zb15b 7838 f1b4 132 GB 3 19 Recorded Video Settings Maximum Disk Space Used Ensure video is kept for at least Minimum V Ensure video is kept for upto Maximum 1 1 Storage Server Group Display the Storage Server Group name 2 List of Storage Servers Display a list of Storage Servers 3 Edit Edit a Storage Server 4 Recorded Video Settings Specify the minimum and maximum storage period for recorded video 5 Close Close the dialog box Specify the Storage Period for Recorded Video You can specify the storage period for video recorded on the Storage Server e Specify a minimum storage period that is within the maximum storage period For example if the maximum storage period is 10 days specify a minimum storage period of 2 days Recorded video is automatically deleted when it exceeds the maximum storage period
165. r Ctrl M Ctrl O EF Layouts Camera Control Viewer PTZ Panorama Audio Panel Live Events Log Recording Schedules System Information The Camera Selector dialog box is displayed Recording 1 Search for box Search for the camera to be used for display 2 Camera list Displays a list of registered cameras B Note Each time you select Window gt Camera Selector the display of the Camera Selector dialog box is toggled on or off Select a Camera When you have a large number of cameras registered search for the camera using the camera name or any associated tags 1 Click the search button and specify the search criteria Search button Search criteria box The following items are displayed when you click the search button Name Tag or Status Enter a camera name tag or camera status in the Search criteria box Camera Name Enter the camera name in the search criteria box Tag Select the camera tag to be searched Camera Status Select the camera status to be searched Camera Type Select the model name to be searched Host Name camera Enter the camera host name or IP address in the search criteria box Storage Server Group Name Searching by this item is not available 2 Specify the search criteria and search for the camera Double click the camera in the search results to display
166. r Group Displays the Storage Server Group where the camera is registered 7 OK and Cancel Close the dialog box 8 Apply Apply the settings in the dialog box 53 sbBumesg 1eues eBeiois 54 EJ Note tems 1 to 4 can only be changed if the camera is disabled using Disable Camera e f a camera is not working you can disable it to prevent communication error notifications from being sent repeatedly f you replace a camera that is not working with another camera change the new camera s host name etc to that of the non working camera so there will be no effect on existing recording schedules and settings The replacement should be the same model as the original camera E Change the Thumbnail Image of a Camera You can change the thumbnail image of a camera In the camera properties dialog box click the General tab and click Update to display the Thumbnail dialog box fe Thumbnail Select Preset X 3 Update cancer 4 1 Preview video Drag the slider to change the zoom position of the camera Click in the preview video to change the camera position 2 Select Preset Select a preset made with the camera 3 Update Use the current preview video as the camera thumbnail image The Thumbnail dialog box closes and the camera thumbnail image is updated 4 Cancel Close the dialog box without updating the thumbnail image B No
167. rage Server Group Settings dialog box p 45 EJ Note Greenwich Mean Time is used for the time added to the file name of the recording data This software uses lossy compression for the recording data You do not need to compress the recording files further using a tape drive or other devices Temporary Files The following is a temporary file before it is made into a recording data file by the system This file cannot be backed up using the standard backup method NVR3_UNINDEXED_MEDIA_xxxxxxxx_ yyyymmdd _hhmmss edt Camera ID Year month and Time day when recording started E Event Data Destination drive gt Canon NVR eventfiles The following event data file is backed up NVR3 EVENT Xxxxxxxx _ yyyymmdd Camera ID Year month and day when recording started hhmmss evt Time E Note Greenwich Mean Time is used for the time added to the file name of the recording data E Configuration Files The settings for the Storage Server and the Viewer are saved in the following folders on the computer where the program is installed You must back up all of these folders to completely back up the configuration files Configuration file path System drive gt ProgramData Canon WebView WNVR30 System drive gt Users lt user name gt AppData Local Canon WebView NVR30 EJ Note The configuration file names are not displayed unless Show hidden files and folders is selected in the View tab of Win
168. recording when there is a signal from the sensor After selecting the item configure the recording settings below the item 3 Priority Select the event priority For details see Check Events p 107 4 Invert this event Start recording when the input from the sensor disappears For example start recording when there is no signal from the sensor and stop recording when a signal is present 81 82 The other settings are the same as those for continuous recording For details see Continuous Recording Settings p 80 EI Important When you select the Sensor Recording check box in the recording mode list in step 1 Do not record is selected for all of the sensors You must select Start Recording for at least one sensor to be able to start sensor recording The sensor inputs can generate a large number of events for the Storage Server thereby increasing the load on the server For reference if the Storage Server is continuously receiving more than 10 events per minute we recommend that you use continuous recording mode e f the recording period for a schedule ends while sensor recording is in progress recording will stop EJ Note The number of tabs depends on the number of compatible external devices sensors that are connected to the camera The name of the external device that is registered in the camera is displayed in the Sensor Name box e f a sensor recording is triggered w
169. rruption of the camera connection NO VIDEO will appear on the screen of RM 64 25 9 Video size and video quality cannot be set with RM 64 25 9 Available video sizes are 160 x 120 320 x 240 and 640 x 480 e f Aspect ratio correction is not selected in the AXIS Q7404 Q7401 s Image tab of the Video Stream Settings the displayed video will be slightly compressed horizontally We recommend that you select Aspect ratio correction e Reboot the AXIS Q7404 Q7401 if you use it to change settings Functional Limitations The following limitations apply to the AXIS Q7404 Q7401 when using RM 64 25 9 Recording Schedule and Recording Mode Settings Only continuous recording can be used e The following functions are disabled in the Edit Schedule Item dialog box Record audio if available Advanced Use the recording mode stream Frame Rate The AXIS Q7404 Q7401 frame rate setting has no effect on the recording frame rate or live frame rate settings of RM 64 25 9 Set the frame rate with RM 64 25 9 Only integer values for the frame rate are available in this case minimum 1 fps e When four cameras are connected you may not be able to record or play back video at the maximum frame rate 30 fps Auto Adjust Frame Rate Function Regardless of the RM 64 25 9 s setting in Auto adjust frame rate under heavy load in Viewer Settings the Auto adjust frame rate function is always not available xipueddy 135
170. rtant Be sure to test recording schedules before using them Record on a Regular Basis Repeating Weekly Schedules You can configure a recording schedule for each day of the week Important The configuration items and values that are available will vary depending on the camera and settings used for recording For details refer to the camera manual Display the Recording Schedules window Click Window Recording Schedules to display the Recording Schedules window li Untitled SSG1 Canon Network Video Recording Software RM Viewer File Edit View Layouts Settings Window Help 1 gt IE Layouts R Grids v Camera Selector v Camera Control Z3 Main Office be Viewer PTZ Panorama Audio Panel Live Events Log Recording Schedules System Information The Repeating Weekly Schedules tab is selected whenever the Recording Schedules window is displayed 3 4 5 1 Add Schedule Item Edit Delete Aad edit or delete a schedule item 2 Zoom slider Zoom in and zoom out the time line of the schedule area 3 Search for box Find the camera that will be assigned the recording schedule 4 Schedule area Displays the currently registered cameras and their corresponding weekly schedules arranged by day of the week 5 Close Closes this window Select a Camera When you have a large number of cameras registered search for the camera using
171. s displayed zoomed in a g zoom icon appears in the bottom right corner of the video window 4 If also using Viewer PTZ in other video windows repeat steps 2 and 3 for each window B Note Viewer PTZ uses the digital zoom function hence the quality of the video decreases as the zoom ratio increases Saving a snapshot image of the recorded video saves a snapshot of the whole video not the zoomed in region Viewer PTZ can be used in up to five video windows simultaneously Using Viewer PTZ in additional windows after reaching this limit will cause Viewer PTZ to be released from other windows in sequence from oldest to most recent according to the PTZ history ill Change the Size of the Preview Frame You can change the size of the preview frame by dragging the preview frame lines GE Note The preview frame has the same aspect ratio as the selected video window ill Move the Preview Frame You can move the preview frame to any position within the video window Move by dragging Click within the preview frame and then drag the frame placing it over the subject you want to display zoomed in Move by clicking Click outside the preview frame on the subject you wish to display zoomed in to move the center of the frame to that position 101 S lt 9 Oo lt o 9 D E D o 2 7 102 BB Exit Viewer PTZ Double click anywhere within the Viewer PTZ panel The preview frame is cleared a
172. s oet cto aot Apt aC M dei 104 Preset TOUP esL sel D 87 pEeVIOW CU etia i dadi toic sabes tut eetdoe etin er 54 84 86 98 eo E 46 48 notification message settings sssssss 62 Q QUICGKTIITI s doit b tere robe 22 102 134 R Record NOW inihi od a e caedi Bhd aan 98 recording before and or after an event 88 mariuallyzi rnt rt tem br tede 98 tecording data m ett bv eee 22 116 recording Modenie tansa e d enti o sexus 79 advanced settings 86 SENG S E 80 recordingioptions s nece re tein o rp aa beet RP EUER 88 recording schedule conem 94 Settings floW s cro uen 76 Special Day not um Ee uns 92 Weekly nities innit Gi mee Tempe AL da 77 recording Settings roce ere Tete eee etes 45 resolution video window sssssssss 65 BMCEIO cct gem ear e c nen ree a 32 specification comparison sssssee 33 S saving a part of a recording 102 searching evenisse Mo tb stet Matte eae 108 f r FeGordinigSx uon er a 99 sensor recording 30 79 SETINGS was de RUE IR He te eT B des 81 settings MINIM 61 Shared layouts sisi er tet rt ttp us 72 SHOMGULICON cise concede RU Ute te to tete eere an 132 ShutterSpee some eme rt ee tetas 67 89 90 silence detectiOru dote btt es 106 SONGS e 106 Special Day schedule sse 92 SLANTING ascen eod eo D Oe e ee he Pete pe iib qute 43 startup OPTIONS s ue e e ss 132 Status DAP a scontri tat Deren ccce tre EE re E 97 111 SUN
173. ser is associated with the Administrator user group You cannot change this user group for the default administrator user 6 OK and Cancel Close the dialog box 4 Click OK to close the dialog box Remove a User 1 Select a user in the list 2 Click Remove 3 A message asking if you want to remove the user is displayed Click Yes EJ Note You cannot delete the default administrator user Add a User Group and Specify Its Access Permissions RM 64 25 9 You can create additional user groups and specify access permissions for the group In the Settings dialog box click the User tab and click User Group Settings to display the User Group Settings dialog box m User Group Settings User Groups Administrator 1 imn Add l Edit J Remove Permissions for User 3 2 Fl Control Partial Control V View Live Video All Cameras VV Control Cameras 4 VI Send and Receive Audio F Record Now All Cameras IV Playback Recorded Video W Extract Video VI Dlav Recorded Andin 1 List of user groups Displays a list of existing user groups 2 Add Edit and Remove Add edit or remove a user group 3 Full Control Assign all access permissions for the selected user group 4 Partial Control Specify individual access permissions for the selected user group 5 Close Close the dialog box E Note You cannot e
174. set Position You can select a preset camera angle in the Camera Control dialog box after getting control of a camera Select Preset TED CAD GD tao Select Preset is unavailable EJ Note You must first configure the presets on the camera before using this feature For details see the camera manual Change the Camera Angle Using a Panorama Image Change the camera angle by specifying a position on a panorama image 1 Click Panorama in the Camera Control dialog box to display the Panorama window 2 Change the camera angle and zoom using the frame displayed on the panorama image The frame is yellow when you have control of the camera Drag the frame to change its size and zoom the camera in out Drag the center of the frame to move the frame and change the camera angle If you draw a rectangle anywhere on the panorama image the frame is redrawn at that location and the camera angle and zoom change correspondingly The frame is blue when you do not have control of the camera GED CED 21 73 GHD WD E99 O M700 C50F Panorama is unavailable EJ Note You must first register a panorama image on the camera before using this feature For details see the camera manual Operate the Camera Play Back Audio If the audio feature on the camera is used you can play audio using the audio panel or send audio using a microphone Important You cannot send and receive audio fr
175. specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or recording files You cannot save images or videos to those folders You cannot use the shadow backup feature with this software For example once you delete the configuration file for this software the file cannot be restored with the shadow backup feature Supported Cameras z S Camera Firmware Version VB S30D Ver 1 1 0 or later VB S31D Ver 1 1 0 or later VB S800D Ver 1 1 0 or later VB S900F Ver 1 1 0 or later VB S805D Ver 1 0 0 or later VB S905F Ver 1 0 0 or later VB H43 Ver 1 0 0 or later VB H630VE Ver 1 0 0 or later VB H630D Ver 1 0 0 or later VB H730F Ver 1 0 0 or later VB H41 Ver 1 1 1 or later VB H610VE Ver 1 2 1 or later VB H610D Ver 1 2 1 or later VB H710F Ver 1 2 1 or later VB M42 Ver 1 0 0 or later VB M620VE Ver 1 0 0 or later VB M620D Ver 1 0 0 or later VB M720F Ver 1 0 0 or later VB M40 Ver 1 1 1 or later VB M600VE Ver 1 1 1 or later VB M600D Ver 1 1 1 or later VB M700F Ver 1 1 1 or later VB C500VD VB C500D Ver 1 1 2 or later VB C60 Ver 1 1 3 or later VB C300 Ver 1 1 Rev 5 or later VB C50i VB C50iR Ver 1 2 Rev 77 or later VB C50FSi VB C50Fi Ver 1 0 Rev 77 or later E Note See Using the AXIS Q7404 Q7401 p 135 for details on limitations when usin
176. t RM Lite Storage Server e When executing the command enter storage server rm lite exe Camera Maintenance About the Latest Camera Firmware You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon Web site Update the Firmware To update the firmware for your camera you must use the tool that is specific to your camera model 1 Download the latest firmware with the Firmware Upgrade Tool and download the Backup Tool and Restore Tool 2 Back up the camera configuration using the Backup Tool 3 Update the firmware using the Firmware Upgrade Tool E Note If the firmware update fails restore the configuration using the Restore Tool 133 xipueddy 134 How to Check the Version The steps below explain how to check the version of this software Checking the Version of the Viewer 1 Start the Viewer 2 Click Help About Check the version of the software on the displayed dialog box Checking the Version of the Storage Server Click the Start button Control Panel Uninstall a program or Add or Remove Programs 2 Check the version of the software in the displayed list Functional Limitations for MPEG 4 and H 264 formats The VB C60 VB C500D and VB C500VD support MPEG 4 format while the VB S30D VB S31D VB S800D VB S900F VB S805D VB S905F VB H43 VB H630VE VB H630D VB H7
177. tarts with the first preset and proceeds down the list Change the order by selecting a preset and then clicking Move Up or Move Down To remove a preset select the preset and click Remove To edit a preset in the list select the preset and click Edit 87 einpeuos Buipiooeu e Bues 88 8 Click OK to close the dialog box E Important e Using preset tour with MPEG 4 or H 264 format will consume a large amount of disk space e The preset tour settings can effect the durability of the camera s pan tilt mechanism EJ Note The camera returns to the first preset position after reaching the last preset position Hint Click Start Test to run through the preset tour once to confirm your settings About the Warning Message Displayed During the Preset Tour Depending on the preset tour settings a warning message about the camera s pan tilt mechanism may be displayed when you click OK to close the Preset Tour Settings dialog box If this happens consider changing the settings according to the following guidelines A warning will appear when the pan tilt mechanisms reach their estimated lifetime of 100 000 round trips over the full range of motion ill Specify the Option for Recording Before and or After an Event RM 64 25 9 You can record a number of seconds before and or after an event such as sensor input or intelligent function using the Recording Options setting Recording Options 1 Rec
178. te e You must configure the presets first before starting operation For details see the camera manual The pan tilt zoom operation and preset selection may be disabled depending on the camera in use Remove a Camera 1 Select a camera in the list of cameras on the Cameras tab 2 Click Remove A message is displayed asking if you want to remove the camera Click Yes Important If you remove a camera you will no longer be able to play back recordings made with the camera If you need to play back the recordings use Disable Camera on the Advanced tab instead of removing the camera Add a User You can add users to the Viewer and place them in the administrator group or the general user group About User Groups The Viewer provides the following two user groups each with different user permissions Administrator Users in this group can fully operate the Viewer Operator Users in this group have limited access to the features of the Viewer They cannot configure a camera or set a recording schedule You can specify the group to which the added user belongs by selecting from User Group You can create a new user group and specify permissions for users that belong to the group EE Important A default user called administrator is created in the Administrator user group The password for this user is NVR We recommend that you change the password for this user after installatio
179. ted camera control Displayed for three seconds No recorded video Displayed when playing back a recording if there is no recorded video at the current playhead position Cannot Connect to the Storage Server Displayed when you cannot connect to the Storage Server to play back a recording Please wait Displayed when it may take some time to display an MPEG 4 or H 264 live recorded video Could not connect to send audio A connection for sending audio to the camera could not be established so audio cannot be sent to the camera Could not connect to receive audio A connection for receiving audio from the camera could not be established so audio cannot be received from the camera You do not have permission to view the live video The administrator has prohibited the display of live view 123 Bunoouse qno 124 ii Warning Messages in the Viewer Message Viewer window The time on this machine is out of sync with the time used by the storage server group This causes problems with the display of events To correct this problem please synchronize the time of this machine to the server group Cause There is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer Adjust the system time of the Viewer computer to the time of the Storage Server This message is not displayed if the Send notification when time is out of sync with the
180. tem Information dialog box shows the status on three different tabs Cameras tab This tab displays recording settings and processing information camera tag status specified frame rate actual frame rate receiving bit rate and recording bit rate on the registered cameras By System Information z HA A stax Cameras Storage Servers Users Camera Name v Tags v Status v Desired Frame Rate fps v Actual Frame Ri Camera 001 Idle 00 0 00 Camera 002 Idle 00 000 Camera 003 Monitoring 00 000 i Camera 004 Idle 00 000 Camera 005 Error 00 0 00 Close Storage Server Health Check Storage Servers tab This tab displays information Storage Server Group name status CPU usage recording bit rate and playback bit rate on the registered Storage Server femen O ees Cameras Storage Servers Users e Server w Storage Server Group z status v cou Usage c sse Running 2 fe80 b15b 7838 flb4 cide ssG1 Running 0 LL Close Users tab This tab displays the users logged into the Viewer and related information user group host name Viewer Viewer version host name Storage Server Storage Server Group Status Io O Cameras Storage Servers Users v Host Name Viewer z fe80 1833 29fc996af1a 192 168 100 12 User Name v User Group Administrator Administrator
181. the camera 2 Click Next r x JE Canon Network Video Recording Software RM Series yi InstallShield Wizard EEES Welcome to the InstallShield Wizard for Canon Network Video Recording Software RM Series ET The InstallShield R Wizard will install Canon Network Video Recording Software RM Series 34 on your computer To continue dick Next WARNING This program is protected by copyright law and international treaties 3 Read the license agreement carefully Click I accept the terms in the license agreement if you accept them and then click Next to continue n 3H Canon Network Video Recording Software RM Series LO InstallShield Wizard EEES License Agreement Please read the following license agreement carefully CANON SOFTWARE LICENSE AGREEMENT IMPORTANT READ THIS AGREEMENT BEFORE INSTALLING THE SOFTWARE This license agreement the Agreement is a legal agreement between you and Canon Inc Canon governing your use of Canon s software program s and online or electric documentation which you are lectively the SOFIWARE BY Ido not accept the terms in the license agreement InstallShield aE ee 4 Enter your license key s and click Next The Storage Server Viewer or both are installed depending on the license key s you entered A 3H Canon Network Video Recording Software RM Series vL InstallShield Wizard EES Customer Information
182. the video window sBumes 1e elA 63 64 1 Video window menu button Click to display a menu for operating the video window 2 Title bar Displays the camera name and type of video being displayed 4 To display video from other cameras repeat step 3 E Important When an error occurs the corresponding error message is isplayed in the video window For details see Error Messages in the Video Window p 123 et The number of video windows that can be displayed in the Viewer depends on factors such as the graphics card CPU performance frame rate camera video size and the video quality Viewer operation may slow down under high CPU loads EJ Note Depending on the on screen display function of the camera you may need to change the display position if displayed text is concealed by the title bar or other objects Configure the Video Window You can configure the video window settings including the window size and the video format JPEG or MPEG 4 E Change the Video Window Size 1 Click the video window menu button to display the menu 2 Click Video Display Size and select the video window size from the submenu e 160x120 220x240 640x480 Change the size of the video window selecting from small 160x120 medium 320x240 and large 640x480 Default Adjusts the size of the video window to the received video size For the video size during reception see
183. ting on the Recording Settings tab lower than the priority of any of the other recording settings Bi Intelligent Function Recording Settings RM 64 25 9 1 Click Intelligent Function Recording in the recording mode list and select the check box 2 Configure the recording and event settings on each rule tab Intelligent Function Recording Ruled Rule10 Ruleii Rule12 Rulei3 Rulei4 Ruleis Rule Rule2 Rule3 Ruled Rules Rules Rule7 Rules Rule Name When an event is triggered on this rule 1 Do not record 2 Start Recording 3 Priority Aspect Ratio Resolution Video Format JPEG Maximum Frame Rate 5 frames sec cord audio if available Use the recording mode stream 1 Do not record Do not record when the conditions for this rule are met 2 Start Recording Start recording when the conditions for this rule are met After selecting the item configure the recording settings below the item 3 Priority Select the event priority For details see Check Events p 107 The other settings are the same as those for continuous recording For details see Continuous Recording Settings p 80 EE Important If the recording period for a schedule ends while intelligent function recording is in progress recording will stop B Note e Tabs named Rule 1 through Rule 15 are displayed as shown Each tab can be configured in
184. tings Riv 64 25 9 support the recording mode stream function and if a stream has been acquired 1 Click Sensor Recording in the recording mode list If an upload function is already being used on the camera you and select the check box cannot use the recording mode stream function To use the recording mode stream function select Upload gt Upload Disabled on the setting page of the camera To use recording mode stream select Video Format gt JPEG and set Maximum Frame Rate to 10 or lower value 2 Configure the video and event settings Sensor 1 Sensor 2 When the recording mode stream function is used the Sensor Name streamed video has a higher priority than the live video When an event is triggered on this sensor Depending on the load on the camera such as the number of 1 donot record Viewers that are simultaneously connected to the camera 2 Start Recording display of the live video may stop 3 T mem Aspect Ratio Resolution Video Format JPEG Maximum Frame Rate 5 frames sec einpeuos Buipiooeu e Bues Use the recording mode stream 1 Do not record Select to not record even when there is a signal from this sensor Hint You can individually enable or disable recording for each sensor For example you may not want to record when there is door sensor signal but to start recording when there is a window sensor signal 2 Start Recording Start
185. torage Server viewer log O csv Log file for the Viewer Bi Error Message List Messages shown below are recorded in the log file when an error occurs Message Cannot rename storage server cfg tmp to storage server cfg file Explanation A temporary file for the configuration file was found but could not be renamed No configuration file found Could not find the Storage Server configuration file Cannot delete old config file name error code win32 error Could not save the configuration Cannot rename config from temporary file to storage server cfg error code win32 error Could not save the configuration Cannot write to config storage server name Could not save the configuration Configuration file failed consistency check exiting Inconsistency was found in the configuration file This occurs when the configuration file is rewritten directly Error Local machine not in the config Could not find the IP address or host name of the Storage Server in the configuration file Failed to bind to listen port port number The Storage Server could not bind to the port Failed to setsockopt for conditional accept Could not apply a socket option to the socket for group communication LS start service apache failed Apache startup failed Email Authentication error reason host An authentication error occurred while sendin
186. tput Off On Output 2 Off On Close I 1 Off Disable the external output 2 On Enable the external output Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout Configure a layout using the following procedure 1 Create a layout v 2 Place a video window v 3 Save the layout The following special layouts are also provided Dynamic layouts RM 64 25 9 Specify criteria such as camera tags and events to only display video windows that meet the criteria You can also select a pre defined dynamic layout Layout Sequences RM 64 25 9 Sequence through multiple layouts you have created at a certain time interval B Note When the Viewer starts it displays the layout that was being displayed when the program last ended A new layout with the name Untitled is opened the first time the Viewer is started You can save the layout with a name after you place a video window Create a Layout Specify the layout name layout background and the video window display conditions and open it as a new layout 1 Click Layouts gt New Layout to display the New Layout dialog box li Untitled SSG1 Canon Network Video Recording Software RM Vie File Edit View Layouts Settings Window Help New Layout sBumes Je elA New Dynamic Layout New Layout Sequence Organize
187. ttings Add Edit and Delete Add edit or delete a special day schedule e Use Repeating Weekly Schedule Not Use Repeating Weekly Schedules Enable or disable the special day schedule for the applicable day of the weekly schedule registered on the selected camera Copy from Repeating Weekly Schedule Specify a day of an existing weekly schedule registered on the selected camera and import it as a special day schedule 4 Zoom slider Zoom in and zoom out the timeline of the schedule area b Days area Specify the day for the special day schedule selected in 1 6 Camera search Find the camera that will be assigned the schedule 7 Schedule area Displays the currently registered cameras and their corresponding recording schedules by day This area also has a search function for finding cameras using search criteria such as the camera name or tags For details see Select a Camera p 77 8 Close Close this window B Note A special day schedule takes precedence over a weekly schedule Create a Special Day Schedule Special Day recording schedules are set by the day 1 Click Add in the schedule type area B Edit Schedule Type Ex Schedule Name Cancel 2 Enter the name of a special day schedule and click OK The name is added to the schedule type area 5 Note Before deleting a schedule name from the schedule type area first delete the applic
188. uence Organize Layouts Resume Layout Sequence Ctrl R ssci L User Open Multiple Layouts Using Tabs RM 64 25 9 You can open different layouts using tabs for quick access 1 Click File New Tab to open a new tab IB Main Office SSG1 Canon Network Video Recording Software RM Viewer File Edit View Layouts Settings Window Help New Window New Tab Close Save Layout Save Layout As Ctri Shift S Exit Configure the Video Window Layout A new layout is displayed for the tab File Edit View Layouts Settings Window Help 2 Select a layout and open it in the tab p 72 Organize Layouts You can change the display order of menus classify and organize layouts in folders and edit the layouts Click Layouts Organize Layouts to display the Organize Layouts and Layout Sequences dialog box fe Organize Layouts and Layout Sequences 4 2 Shared Layouts New Folder 2 o TEM Move to Folder T 3 im Recording Camera Tee EIE r TL M amen 1 6 qr Copy to older 8 Close 9 1 Layout tree Displays a list of created layouts The layout tree uses the following icons Icon Description BRI Custom layout al Dynamic layout uB Layout sequence 3 Folder 2 New Folder Create a new 3 Move to Folder Move the selected layout to a folder 4 Move Up and Move Down Move the selected layo
189. umber of cores 2 or more Memory 2 GB or greater Hard disk Interface SAS SATA Cache 16 MB or greater Spindle speed 7200 rpm or faster 200 MB is required for installation an additional 500 MB is required if NET Framework 3 5 SP1 or NET Framework 4 5 is not installed Additional space for recording files and other files the actual space required depends on the number of cameras and the recording settings Additional space for saving extracted video files as required The hard disk drive for the recording data should have a capacity of 1 GB or greater Network controller 100 BASE TX or similar 100 Mbps transfer speed Display 1280 x 1024 resolution or higher 16 bit colors or greater Others 16 Audio support is required for audio playback p 105 Operating Environment Storage Server Operating system Windows Vista Ultimate Business Enterprise SP2 32 64 bit Windows Vista Ultimate Business Enterprise Home Premium SP2 32 64 bit ndows 7 Ultimate Professional Enterprise SP1 32 64 bit Windows 7 Ultimate Professional Enterprise Home Premium SP1 32 64 bit indows 8 Windows 8 Pro Windows 8 Enterprise 32 64 bit ndows 8 1 Windows 8 1 Pro Windows 8 1 Enterprise 32 64 bit ndows Server 2008 Standard SP2 32 64 bit ndows Server 2008 R2 Standard SP1 64 bit ndows Server 2012 Standard 64 bit ndows Server 2012 R2 Standard 64 bit m uononpouu zzzzzz Operating system langua
190. up name p 44 If there are no cameras added a message is displayed asking if you want to add a camera Click Yes to display the Add Camera dialog box and start adding a camera on the network For details see Add Cameras One at a Time p 51 When there is a time difference of 5 seconds or longer between the Storage Server and the Viewer computer a message prompting you to synchronize them will appear Adjust the system time of the Viewer computer to the time of the Storage Server You can disable the message display in Viewer Settings For details see Configure the Viewer Display and Operation Settings p 61 You can configure the Viewer to start without displaying the startup screen or the Connect to Storage Server Group dialog box For details see Create a Shortcut Icon for Starting the Viewer p 132 43 sbBumesg 1eues eBeJols 44 WE Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server 1 Double click the RM Viewer icon on the desktop Double click the RM Lite Viewer v3 2 icon on your desktop EJ Note If the User Account Control dialog box appears click Yes or Continue 2 Click Use Group Name 3 Specify the information required to connect to the Storage Server Group Connect to Storage Server Group Please select the storage server group you want to c
191. ut up or down in the list 5 Delete Delete the selected layout from the list older 6 Rename Change the name of the selected layout 7 Properties Displays the properties of the selected layout The properties displayed will differ according to the type of layout as described below 73 sBumes 18Mal 74 Normal Layout Same as the properties displayed in step 2 on p 69 You can configure the background and the video window display Dynamic Layout Same as the properties displayed in step 2 on p 71 You can specify the conditions for displaying cameras Layout Sequence Same as the properties displayed in step 2 on p 72 You can specify the layouts that will be automatically sequenced 8 Copy to Folder Copy the selected layout to a folder 9 Close Close the dialog box EH Important You cannot change the name of the Shared Layouts and User Layouts folders Only the administrator or a user with the required permissions can manage shared folders p 55 E Note The settings in the Organize Layouts and Layout Sequences dialog box such as the order of the layout sequence and the folder types are also displayed when you click the Layout menu or when you click the Layouts button on the toolbar Chapter 5 Setting a Recording Schedule 1 Setting weekly schedules 11 Configuring recording modes continuous recording motion detection record
192. vent in the Live Events Log dialog box F Storage Server Started or Stopped V Storage Server Communication Error e J emen and on the timeline Equal to or higher than Specify the priority of events to be displayed Select an event to be displayed in the Live Events 2 Show Video Window on Event Log dialog box and on the timeline Automatically display the camera s video window when an event occurs Equal to or higher than Specify the priority of events for which a video window is displayed 3 Operator Notification Notify the operator that an event occurred Equal to or higher than Specify the priority of events to be notified Flash event indicator for Specify the time the event indicator flashes right after the event occurs from 1 to 99 seconds Play audio alert Beep when an event occurs Display event indicator during playback Display an event during playback Configure the Camera Select the cameras to use using this software and make settings related to the individual cameras Important The configuration items and values that are available will vary depending on the camera and settings used for recording For details refer to the camera manual Display the Camera Selector dialog box 1 Click Window Camera Selector Bii Untitled SSG1 Canon Network Video Recording Software RM Viewer File Edit View Layouts Settings Window Help H Grids Camera Selecto
193. ves the settings such as the added camera information and recording schedule and recorded data Note that if you uninstall the earlier version before installing the new version you will need to redo all o camera and recording settings EJ Note License key entry is required when upgrading your Upgrade from RM Lite to RM 64 25 9 Installing RM 64 25 9 on a computer where RM Lite is installed will upgrade it to RM 64 25 9 This preserves the settings such as the added camera information and recording schedule and recorded data EI Important RM Lite cannot exist with RM 64 25 9 on the same computer Settings After Installation Configure the following settings after installing this software according to the operating system you are using Windows Server Windows 7 2008 Windows 8 Windows Vista Windows Server 2012 Windows Firewall P Setting Security Level VY Setting Sound Settings for Using the Audio Y Feature Warning When Viewer Starts Y Required Not required Windows Firewall Settings If you install the Storage Server and the Viewer on different computers you must change the Windows Firewall settings on the computer used for the Storage Server The changes to the settings are already complete if you selected the Add storage server programs to the Windows Firewall exception list check box during installation If you did not select the above
194. ystem components Guideline Number of cameras Approx 9 cameras assuming RM 9 is used for operation Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution approx 8 Mbps in terms of data rate Live view frame rate 3 fps x 9 cameras 27 fps with 320 x 240 standard resolution Playback 5 fps for each camera with 320 x 240 standard resolution Maximum number of playable cameras Up to 6 30 fps total with a playback dedicated layout Up to 1 with the live view layout see above 3 fps x 8 live view cameras 5 fps x 1 playback camera H 264 is not used jjj The Viewer computer specifications on p 14 are required even for small scale systems up to four cameras using RM Lite if you want to display H 264 video 17 18 Important Notes Concerning System Requirements This software does not support external storage such as USB hard disks and NAS We recommend that you operate this software in its own dedicated LAN environment The software may not be able to record video if you use an environment where the IP addresses of the cameras are occasionally changed Use fixed IP addresses to ensure proper operation Be sure to operate the cameras Storage Servers and Viewers over networks using the same network protocol e g all over IPv4 networks or all over IPv6 networks For details on the operating system see Additional Considerations in Operating Environment p 18 E S Audio c

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