Canon DR-G1100 Professional Service & Support
Contents
1. Qo imageFORMULA imageFORMULA DR G1100 Service and Support A true industry leader understands that reputations are earned one customer at a time which is why Canon has at its foundation an uncompromising dedication to product reliability service and support From cutting edge technology to industry leading response times Canon U S A takes pride in delivering complete customer satisfaction Canon warranty and eCarePAK extended service options have been created to help save costs associated with scanner maintenance maximize uptime throughout the life of the product and make you feel confident in your Canon scanning investment for years to come You will be afforded the following benefits e Parts and labor coverage under all packages to protect from unforeseen repair costs and limit post purchase expenses e Prompt service responsive to user needs e Highly developed repair facilities where product storage maintenance and exchange occurs help ensures comprehensive management and upkeep of products e Repairs performed by Canon certified personnel using genuine Canon parts e Quick turnaround for repairs e 60 years of industry leadership and quality repairs Canon U S A also maintains a world class 100 U S based call center staffed with over 500 Canon employees Through your toll free telephone access highly trained and experienced specialists stand ready to assist you Committed to quick and easy resolution of all support issu2. B016AA ss CarePAK LVP On Site Service Program 9 Months 1Year 2PMs Training Parts Consumables 5354B017AA Ss eCarePAK LVP OnSite Service Program 9 Months 2 Years 3PMs Training Parts Consumables 5354B018AA eCarePAK LVP On Site Service Program 9 Months 3 Years 4PMs Training Parts Consumables 5354B019AA eCarePAK LVP On Site Service Program 9 Months 4 Years 5PMs Training Parts Consumables
3. es our specialists deliver industry leading response times and quality support and posses the knowledge to rectify scanner hardware issues The imageFORMULA DR G1100 Scanner is bundled with 90 Day On Site Warranty Service This provides you with a convenient and professional method of getting your product repaired A service engineer if required will Usually be dispatched the next business day Parts labor and service engineer travel expenses are covered Canon is a registered trademark of Canon Inc in the United States and may also be a registered trademark or trademark in other countries imageFORMULA is a registered trademark of Canon Electronics Inc eCarePAK a registered trademark of Canon U S A Inc eCarePAK is not offered outside of the U S and therefore is not included in materials distributed outside of the U S All referenced product names and other marks are trademarks of their respective owners See eCarePAK terms and conditions for more details 2014 Canon U S A Inc All rights reserved For more information about Canon service and support contact your point of purchase or call 800 423 2366 Canon eCarePAK Extended Service Plan is a cost effective and easy to use program that Ca re PAK provides service and support coverage beyond the initial warranty period at a very attractive Extended Service Plan orice eCarePAK Extended Service Plan offers toll free Canon technical support and includes On Site Service P
4. es are available at an attractive price Canon eCarePAK Installation Service provides installation of the DR G1100 including accessories by a Canon trained field service engineer at your site Installation and Training Service combines Installation Service with operator training for items including basic maintenance diagnostics drivers and Canon bundled software Canon ltem Code Description Covers 8176B003AA eCarePAK Onsite Installation Installation Travel 8176B002AA eCarePAK Onsite Installation and Training Installation Training Travel eCarePAK Preventative Maintenance eCarePAK Preventative Maintenance is available Canon eCarePAK Preventative Maintenance provides machine inspection cleaning adjustment replacement of required consumables and operator instruction on routine maintenance of the scanner by a Canon trained field service engineer at your site Preventative Maintenance can be purchased on a stand alone basis or combined with another eCarePAK Extended Service Plan Canon l em Code Description Covers 5353B01 1AA eCarePAK LVP On Site Service Program 1 Year 1 PM Taning Ean i GeGgsymabics 5353B013AA eCarePAK LVP On Site Service Program 3 Years 3 PMs Taping Lae Gone mabes 5354B014AA ss CarePAK LVP On Site Service Program 4Years 4PMs SCSCS S ining Ports onsymables 5354B01I5AA ss eCarePAK LVP On Site Service Program 9Months 1PM Training Paris Consumables 5354
5. rotect against unforeseen repair costs and excessive downtime and enjoy peace of mind for many years to come knowing your new equipment is covered The initial eCarePAK Extended Service Plan must be purchased during your original scanner warranty period Varied initial durations are available up to a maximum of five years total of coverage and coverage becomes effective on the date the original warranty expires Renewals are also available and must be purchased during your eCarePAK Extended Service Plan coverage period Canon ltem Code Description Covers 5353B001AA eCarePAK LVP On Site Service Program Year Parts Labor Travel 5353BO02AA eCarePAK LVP On Site Service Program 2 Years Parts Labor Travel 5353BO003AA eCarePAK LVP On Site Service Program 3 Years Parts Labor Travel 5353BO04AA eCarePAK LVP On Site Service Program 4 Years Parts Labor Travel 5353BO05AA eCarePAK LVP On Site Service Program 9 Months Parts Labor Travel 5353BO06AA eCarePAK LVP On Site Service Program 9 Months 1 Year Parts Labor Travel 5353B007AA eCarePAK LVP On Site Service Program 9 Months 2 Years Parts Labor Travel 5353BO08AA eCarePAK LVP On Site Service Program 9 Months 3 Years Parts Labor Travel 5353B009 AA eCarePAK LVP On Site Service Program 9 Months 4 Years Parts Labor Travel eCarePAK Installation and Training Service Plan For DR G1100 eCarePAK Installation and Training service packag
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