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Canon H12295 User's Manual

1. 4 7 Regular Dialing 4 7 One Touch Speed Dialing 4 8 Coded Speed Dialing 4 8 Group Dialing 4 9 Redialing a Busy Number 4 10 Manual Redialing 4 10 Automatic Redialing 4 10 Customizing Automatic Redialing Settings 4 10 Sending the Same Document to Several Recipients Sequential Broadcasting 4 12 Dialing an Overseas Number With Pauses 4 14 vi Chapter 5 Receiving Faxes Setting the Receive Mode 5 1 Receiving Faxes Automatically FAX ONLY MODE 5 2
2. 8 3 COPY SETTINGS 8 4 FAX SETTINGS 8 4 REPORTS amp LISTS 8 8 vii Chapter 9 Appendix Speci cations 9 1 Facsimile 9 1 Telephone 9 2 Index 9 3 viii Preface Thank you for purchasing the Canon imageCLASS MF5550 Please read this manual thoroughly before operating the machine in order to familiarize yourself with its capabilities and to make the most of its many functions After reading this manual store it in a safe place for future reference How to Use This Manual Symbols Used in This Manual The following symbols are used in this manual to explain procedures restrictions handling precautions and instructions that should be observed for safety WARNING Indicates a w
3. xiv Trademarks xiv Copyright xv Disclaimers xv Chapter 1 Introduction Customer Support 1 1 Operation Panel 1 2 Standby Display 1 4 Chapter 2 Registering Information in Your Machine Guidelines for Entering Numbers Letters and Symbols 2 1 Registering Sender Information 2 3 Entering the Date and Time 2 4 Registering Your Fax Telephone Number and Name 2 4 Setting the Telephone Line Type 2 6 v Chapter 3 Speed Dialing Speed Dialing Methods
4. 6 4 Adjusting the RX REPORT Setting 6 6 Printing the USER DATA LIST 6 8 Chapter 7 Troubleshooting LCD Messages 7 1 Error Codes 7 4 Faxing Problems 7 5 Sending Problems 7 5 Receiving Problems 7 7 Telephone Problems 7 11 If a Power Cut Occurs 7 12 If You Cannot Solve the Problem 7 13 Chapter 8 Machine Settings Accessing the Machine Settings 8 1 Menu Descriptions 8 3 COMMON SETTINGS
5. In the message tell your callers how to send a fax Receiving with a DRPD Distinctive Ring Pattern Detection Service DRPD If you want to select lt DRPD gt check the following Select This Mode If you only have one telephone line for both fax and telephone use you want to receive faxes automatically as well as voice calls you have subscribed to a DRPD Distinctive Ring Pattern Detection service with your telephone company This service assigns two or more fax telephone numbers with distinctive ring patterns to a single telephone line allowing you to have both a fax number s and a telephone number s using only one telephone line The machine will automatically monitor incoming calls and based on the ring pattern will let you know if the call is a fax or voice call Contact your telephone company for more information on this service You Will Need to set lt DRPD gt See Setting the Receive Mode on p 5 1 connect a telephone to the machine See Connect the telephone cable and any necessary external device in the Set Up Sheet When You Receive a Fax Call The telephone will ring according to the ring pattern you have chosen and the machine receives the fax automatically When You Receive a Voice Call The telephone will ring according to the ring pattern you have chosen Pick up the handset to answer the call Setting the Receive Mode 5 5 Receiving Faxes 5
6. connect the machine to a dedicated telephone line See Connect the telephone cable and any necessary external device in the Set Up Sheet When You Receive a Fax Call The machine will receive the fax automatically NOTE The machine does not ring when it receives a fax call If you connect a telephone to the machine and enable the lt INCOMING RING gt setting the telephone will ring when the machine receives a fax call You can select the number of rings before the machine receives faxes See lt 2 INCOMING RING gt of Menu Descriptions on p 8 6 When You Receive a Voice Call You will not be able to answer the call 12 0 3 2 0 0 3 W E D 1 5 1 0 Fa x O n l y F I N E Ex Setting the Receive Mode 5 3 Receiving Faxes 5 Receiving Faxes Manually MANUAL MODE If you want to select lt MANUAL MODE gt check the following Select This Mode If you only have one telephone line for both fax and telephone use you receive mainly voice calls and sometimes faxes You Will Need to set lt MANUAL MODE gt See Setting the Receive Mode on p 5 1 connect a telephone to the machine See Connect the telephone cable and any necessary external device in the Set Up Sheet When You Receive a Fax Call The telephone will ring Pick up the handset and if you hear a beep press Start on the machine to receive the fax When You Receive a Voice Call
7. or to select the setting you want press Set You can select from the following lt PRINT ERROR ONLY gt to print a report only when a transmission error occurs lt OUTPUT YES gt to print a report every time you send a document lt OUTPUT NO gt to disable printing the report 5 Press Stop Reset to return to the standby display T X R E P O R T O U T P U T Y E S Ex R E P O R T S E T T I N G S 1 T X R E P O R T Adjusting the RX REPORT Setting 6 6 Reports and Lists 6 Adjusting the RX REPORT Setting The machine can print an RX reception report after receiving a document You can set it to print every time it receives a document or only when an error occurs Alternatively you can disable printing the report By default the machine is set not to print an RX REPORT Follow this procedure to adjust this setting 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt REPORT SETTINGS gt press Set 4 Press or to select lt RX REPORT gt press Set RX REPORT RECEPTION OK RECIPIENT ADDRESS 905 795 1111 ST TIME 12 03 17 52 TIME USE 2 PGS 4 RESULT OK 12 03 2003 17 52 FAX 1234567 CANON 001 OK Reception successful NG Some or no pages received Number of pages received Reception duration Reception time Adjusting the RX R
8. b b b b Pause key Enters pauses between digits when dialing or registering the numbers c c c c Receive Mode key Selects the receive mode d d d d In Use indicator Lights green when a fax is being received or sent or the extension phone is off the hook Flashes green when the reservation of fax transmission is set or a fax is received into the memory e e e e Alarm indicator Flashes red when the machine has a problem such as a paper jam The error message is displayed in the LCD f f f f FAX key Switches the standby display to the Fax mode g g g g Menu key Customizes the way the machine operates h h h h keys Scroll through the selections so you can see other settings i i i i Exposure key Adjusts the fax exposure Start Stop Reset COPY FAX SCAN Menu Clear Set In Use Alarm Pause Redial Status Monitor Coded Dial Enlarge Reduce Image Quality Exposure Collate Energy Saver Receive Mode 01 02 03 04 05 06 07 08 09 10 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PQRS TUV WXYZ SYMBOLS 11 12 b c de f gh i j a l k m n o p q r s t Operation Panel 1 3 Introduction 1 j j j j Energy Saver key Sets or cancels the energy saver mode manually The key lights green when the energy saver mode is set and goes off when the mode is canceled k k k k
9. Set You can select from the following lt 1 TOUCH LIST gt lt CODED DIAL LIST gt lt GROUP DIAL LIST gt SPE E D D I A L L I S T 1 1 T O U C H L I S T P R I N T R E P O R T Printing Speed Dialing Lists 3 10 Speed Dialing 3 Samples of the lists are shown below 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST 1 TOUCH LIST 12 03 2003 10 32 FAX 1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 01 732 2233 ADAM BOOKS CPA 02 761 1298 JOHN BARRISTER 04 1 516 911 4411 NATALIE SMITH 03 1 914 438 3619 SEYMOUR GREEN CODED DIAL LIST 12 03 2003 10 47 FAX 1234567 CANON 001 NO RECIPIENT ADDRESS DESTINATION ID 00 555 1234 BILL 02 16172223322 HUNT INVESTMENTS 03 1 312 538 4005 LAKESIDE INC 01 14043333499 PEACHTREE INC 12 03 2003 10 07 FAX 1234567 CANON 001 GROUP DIAL LIST 05 CANON GROUP 00 225 7823 CANON NY 01 233 7766 CANON CA 01 876 2398 CANON TX 02 613 9076 CANON OH CHAPTER Sending Methods 4 1 4 Sending Faxes This chapter describes the different ways to send faxes It also explains how to adjust scan settings to improve the image quality Sending Methods There are two methods of sendi
10. TXXXX If requested this number must be provided to the telephone company The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed ve 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is part of the product identi er that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 This equipment may not be used on coin service provided by the telephone company Connection to party lines is subjected to state tariffs In Case of Equipment Malfunction Should any malfunction occur which cannot be corrected by the procedures described in this guide disconnect the equipment from the telephone line and unplug the power cord The telephone line should not be reconnected or the power cord plugged in until the problem is completely resolved Users should contact Canon Authorized Service Facilities for servicing of equipment Information regarding Canon Authorized Service Facility locations can be obtained by calling the Canon Customer Care Center 1 800 423 2366 Rights of the Telephone Company Should the equipment cause harm to the telephone network
11. space to print a detailed description of the error in the report When errors are recorded in reports note the error code number and check it against the table below to learn more about what caused the error and how to remedy it 0x2 Cause An Initial phase error occurred Remedy Contact the other party and make sure their fax machine is connected properly 0xE3 Cause You cannot send a fax because the line is busy Remedy Contact your telephone company and ask them to check the line for breakage 0xE4 Cause You cannot send a fax because no telephone line is connected Remedy Make sure all line connections are secure See Conncet the telephone cable and any necessary external device in the Set Up Sheet stands for a number Faxing Problems 7 5 Troubleshooting 7 Faxing Problems Sending Problems You cannot send a fax Q Is the machine overheated A Unplug the machine and let it cool for approximate 3 minutes to 5 minutes Then plug in the machine and try sending again Q Did you connect the power cord to the machine just now A Wait for a while After connecting the power cord the machine cannot scan documents immediately Q Is the machine set for the correct telephone line type pulse tone A Make sure the machine is set for the correct telephone line type See Setting the Telephone Line Type on p 2 6 Q Is the document loaded A Remove the document stack it if
12. JKL MNO PQRS TUV WXYZ SYMBOLS 11 12 Pause Redial Coded Dial Coded Dial 0 2 Ex Dialing Methods 4 9 Sending Faxes 4 The number registered under that coded speed dialing code is displayed lt NOT REGISTERED gt appears if no fax telephone number is assigned to the coded speed dialing code you entered NOTE If you enter a wrong code press Stop Reset Group Dialing Dial a group of fax telephone numbers by pressing the one touch speed dialing key to which the numbers are assigned See One Touch Speed Dialing on p 4 8 The name of the group is displayed lt NOT REGISTERED gt appears if no fax telephone number is assigned to the one touch speed dialing key you pressed NOTE If you press a wrong key press Stop Reset TEL 1 4 9 x x x x x x x 02 C a n o n I T A L I A Ex TEL G R O U P D I A L 03 C a n o n G R O U P 2 Ex Redialing a Busy Number 4 10 Sending Faxes 4 Redialing a Busy Number There are two methods of redialing Manual Redialing Automatic Redialing Manual Redialing Press Redial to redial the last number entered with the numeric keys NOTE To cancel manual redialing press Stop Reset Automatic Redialing When using memory sending to send a document and the recipient s line is busy the machine will redial the number after an interval The machine allows you to customize automatic redialing settings to suit your needs
13. MODE on p 5 2 lt MANUAL MODE gt for the connected telephone to ring for fax and voice calls Fax calls must be answered manually See Receiving Faxes Manually MANUAL MODE on p 5 3 lt ANS MACHINE MODE gt to receive faxes automatically and route voice calls to an answering machine connected to the machine See Receiving When an Answering Machine Is Connected ANS MACHINE MODE on p 5 3 lt DRPD gt to distinguish between fax and voice calls by using Distinctive Ring Pattern Detection See Receiving with a DRPD Distinctive Ring Pattern Detection Service DRPD on p 5 4 Setting the Receive Mode 5 2 Receiving Faxes 5 NOTE If you set lt 3 MAN AUTO SWITCH gt to lt ON gt in lt FAX SETTINGS gt of the Menu the machine will receive faxes automatically even when the receive mode is set to lt MANUAL MODE gt See lt 3 MAN AUTO SWITCH gt of Menu Descriptions on p 8 6 When you want to use DRPD check with your local telephone company if the distinctive ringer pattern service is available in your area 3 Press Set Receiving Faxes Automatically FAX ONLY MODE If you want to select lt FAX ONLY MODE gt check the following Select This Mode If you have a dedicated telephone line for fax use only you only want to receive faxes automatically with the machine You Will Need to set lt FAX ONLY MODE gt See Setting the Receive Mode on p 5 1
14. Redial key Redials the previous number dialed manually with the numeric keys l l l l Coded Dial key Press Coded Dial followed by a two digit code to dial fax telephone number registered for coded speed dialing m m m m Status Monitor key Checks the status of print and fax jobs n n n n Clear key Clears an entry in the LCD o o o o LCD Displays messages and prompts during operation Also displays selections text and numbers when specifying settings p p p p Start key Starts sending or receiving faxes q q q q Stop Reset key Cancels sending or receiving faxes and other operations and turns to the standby display in the LCD r r r r Set key Determines the contents you set or register s s s s Image Quality key Adjusts the quality of fax image t t t t Numeric keys Enter numbers when dialing or registering fax telephone numbers etc Also enter characters when registering names Standby Display 1 4 Introduction 1 Standby Display The standby display differs depending on which mode is selected The standby display in the Fax mode is as follows Fax Mode NOTE For the standby display in the Copy mode and the Scan mode see Chapter 1 Introduction in the Basic Guide Receive mode Image quality Date amp time CHAPTER Guidelines for Entering Numbers Letters and Symbols 2 1 2 Registering Information in Your Machine This chapte
15. Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 You cannot enter numbers with the numeric keys Follow this procedure 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set twice 3 Press or to select lt GROUP DIAL gt press Set 4 Press or to select a one touch speed dialing key 01 to 12 press Set twice You can also select a key by pressing the one touch speed dialing key Registering Group Dialing 3 7 Speed Dialing 3 5 Select the one touch and or coded speed dialing numbers you want to register in the group To select a one touch speed dialing entry Press the one touch speed dialing key s press Set twice To select a coded speed dialing entry Press Coded Dial use the numeric keys to enter the code NOTE Repeat step above to enter the other codes if necessary Press Set twice To review the numbers you have entered press or 6 Use the numeric keys to enter a name for the group max 16 characters including spaces press Set For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols on p 2 1 To continue registering other groups repeat the procedure from step 4 The name you enter here will appear in speed dialing lists 7 Press Stop Reset to return to the standby disp
16. Setting the Ring Pattern Your telephone company will assign a distinctive ring pattern to each number when you order the DRPD service Follow this procedure to set the fax ring pattern that matches the pattern assigned by the telephone company 1 Make sure you have set the receive mode to lt DRPD gt See Setting the Receive Mode on p 5 1 2 Press Menu 3 Press or to select lt FAX SETTINGS gt press Set 4 Press or to select lt RX SETTINGS gt press Set 5 Press or to select lt DRPD SELECT FAX gt press Set 6 Press or to select a ring pattern press Set You can select from the following lt DOUBLE RING gt Two short rings at regular intervals lt TRIPLE RING gt Three short rings at regular intervals lt NORMAL RING gt Ring type of normal telephone line 7 Press Stop Reset to return to the standby display D R P D S E L E C T F A X N O R M A L R I N G Ex R X S E T T I N G S 1 D R P D S E L E C T F A X Receiving Faxes While Performing Other Tasks 5 6 Receiving Faxes 5 Receiving Faxes While Performing Other Tasks Since the machine is a multitasking device it can receive faxes and voice calls while you are performing other tasks If you receive a fax while you are performing certain tasks the machine stores the incoming fax in the memory Then as soon as you nish your task the machine automaticall
17. The telephone will ring Pick up the handset to answer the call NOTE The telephone rings for every call whether it is a fax call or a voice call If you want the machine to receive faxes automatically after ringing for a speci ed number of rings enable the lt MAN AUTO SWITCH gt setting You can also specify the number of rings before the machine receives faxes See lt 3 MAN AUTO SWITCH gt of Menu Descriptions on p 8 6 Receiving When an Answering Machine Is Connected ANS MACHINE MODE If you want to select lt ANS MACHINE MODE gt check the following Select This Mode If you only have one telephone line for both fax and telephone use you want to receive faxes automatically and receive voice messages on your answering machine You Will Need to set lt ANS MACHINE MODE gt See Setting the Receive Mode on p 5 1 connect an answering machine to the machine See Connect the telephone cable and any necessary external device in the Set Up Sheet When You Receive a Fax Call The machine will receive the fax automatically Setting the Receive Mode 5 4 Receiving Faxes 5 When You Receive a Voice Call The answering machine will record any voice messages Adjusting the Answering Machine Adjust your answering machine as follows Set the answering machine to answer on the rst or second ring The entire message should be no longer than 15 seconds
18. Troubleshooting 7 Q Is the telephone line connected properly A Make sure all line connections are secure See Connect the telephone cable and any necessary external device in the Set Up Sheet The machine does not switch automatically between telephone and fax receptions Q Is the machine set to switch automatically between telephone and fax receptions A For the machine to switch automatically the receive mode must be set to lt ANS MACHINE MODE gt See Chapter 5 Receiving Faxes Con rm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded Q Is the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax A Some fax machines cannot send the CNG signal that tells the machine the incoming call is a fax In such cases you will have to receive the fax manually See Receiving Faxes Manually MANUAL MODE on p 5 3 Cannot receive a document manually Q Is the machine set to receive manually A For the machine to receive faxes manually the receive mode must be set to lt MANUAL MODE gt See Chapter 5 Receiving Faxes Q Did you press Start after hanging up the handset A Always press Start before hanging up the handset Otherwise you will disconnect the call Print quality is poor Q Are you using the correct type of paper A Make sure you load paper that meets the
19. an Overseas Number With Pauses 4 14 Sending Faxes 4 Dialing an Overseas Number With Pauses When you dial or register an overseas number you may need to insert a pause within the number 1 Place the document on the platen glass or load it in the ADF press FAX For details on the types of documents you can fax their requirements and how to place or load documents see Chapter 3 Document Handling in the Basic Guide NOTE If sending an A5 size document align it with the A4 size marks on the platen glass or adjust the slide guides to the A4 width and load the document in the ADF Otherwise the recipient will not receive the whole document 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Use the numeric keys to dial the international access code For details on international access codes contact your local telephone company NOTE If you enter a wrong number press to delete the last digit Or press Clear to delete all the digits you entered 4 If necessary press Pause to enter a two second pause For a longer pause press Pause again for another two second pause Alternatively you can change the length of the pause See lt 1 PAUSE TIME gt of Menu De
20. entire fax telephone number use the numeric keys to enter a new number NOTE You can also press repeatedly to delete the registered number Changing a Name You Registered Follow step 1 to 5 of Registering Coded Speed Dialing see p 3 4 In step 6 press Clear to delete an entire name use the numeric keys to enter a new name NOTE You can also press repeatedly to delete the registered name Deleting an Entire Entry Follow step 1 to 4 of Registering Coded Speed Dialing see p 3 4 In step 5 press Clear to delete the registered number press Set Stop Reset NOTE When deleting the registered number the registered name is cleared automatically You can also press repeatedly to delete the registered number A C a n o n I T A L I A C O D E D S P D D I A L 0 3 Ex Ex Registering Group Dialing 3 6 Speed Dialing 3 Registering Group Dialing Before you can use group dialing see Group Dialing on p 4 9 you need to register the recipients fax telephone numbers You can register up to 12 groups which can include one touch speed dialing keys and or coded speed dialing codes NOTE When the machine starts receiving a fax or redialing registering recipients will be automatically canceled You can only enter the fax telephone numbers that have already been registered for one touch or coded speed dialing See the following titles
21. fax telephone number personal name or company name and date and time of transmission must be printed on every facsimile transmission The machine has been designed to print this information at the top of every fax you send You must therefore register this information in the machine before using it Below is an example of how your sender information will print on a fax sent from the machine NOTE You can set the sender information to print inside or outside the image area See lt 3 TTI POSITION gt of Menu Descriptions on p 8 5 12 03 2003 15 33 FAX 1234567 YOUR NAME 001 THE SLEREXE COMPANY LIMITED SAPORS LANE BOOLE DORSET BH25 8ER TELEPHONE BOOLE 945 13 51617 FAX 1234567 Our Ref 350 PJC EAC Your fax telephone number Your name Page number Date and time of transmission Registering Sender Information 2 4 Registering Information in Your Machine 2 Entering the Date and Time NOTE You can print the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 8 Follow this procedure to enter the date and time 1 Press Menu 2 Press or to select lt COMMON SETTINGS gt press Set 3 Press or to select lt SYSTEM SETTINGS gt press Set 4 Press or to select lt DATE TIME SETTING gt press Set twice 5 Use the numeric keys to enter the date month day year and time in 24 hour format press
22. line connected in securely A Check that the telephone cables are connected securely to the jacks on the machine the telephone jack on your wall and the jack on your telephone See Connect the telephone cable and any necessary external device in the Set Up Sheet If a Power Cut Occurs 7 12 Troubleshooting 7 If a Power Cut Occurs If power is suddenly lost due to an outage or accidental unplugging a built in battery retains the user data settings and the speed dialing settings Any sent or received documents stored in the memory are lost During a power cut functions are limited as follows You cannot send receive or copy documents You may not be able to make telephone calls using a telephone connected to the machine depending on the type of telephone you use You can receive telephone calls using a telephone connected to the machine When power is restored to the machine the machine will automatically print a list of documents that were stored in memory at the time of the power cut NOTE Make sure that LTR LGL or A4 size paper is loaded in the cassette If a different paper size is loaded the report cannot be printed If there is no paper in the cassette or no toner in the cartridge when power is restored the MEMORY CLEAR REPORT will not be printed MEMORY CLEAR REPORT MEMORY
23. machine responds when the toner supply is low RX TO MEMORY The machine receives all documents in the memory KEEP PRINTING The keep printing function is turned on With this setting the machine will not store documents in the memory if the toner has run out Re set to lt RX TO MEMORY gt after replacing the cartridge with a new one FAX DEFAULT Sets the default for the fax functions 1 IMAGE QUALITY Sets the fax resolution FINE Suitable for ne print documents PHOTO Suitable for documents that contains photographs STANDARD Suitable for most text only documents 2 SCAN DENSITY Sets the scan density STANDARD Suitable for standard documents DARK Suitable for light documents LIGHT Suitable for dark documents Name Descriptions Menu Descriptions 8 8 Machine Settings 8 REPORTS amp LISTS Name Descriptions 1 ACTIVITY REPORT Prints a report manually before it is printed automatically after every 20 transactions 2 SPEED DIAL LIST Prints the list of the fax telephone numbers registered for one touch speed dialing keys coded speed dialing codes or group dialing 1 TOUCH LIST CODED DIAL LIST GROUP DIAL LIST 3 USER DATA LIST Prints out a list of items set or registered in the Menu CHAPTER Specifications 9 1 9 Appendix This chapter lists the speci cations for the fax function of the machine and the index Speci cations Speci cations are subject to cha
24. necessary and place it on the platen glass or load it in the ADF correctly For more information see Chapter 3 Document Handling in the Basic Guide Q Is the one touch speed dialing key or coded speed dialing code you entered registered for the feature you want to use A Check the one touch speed dialing key or coded speed dialing code and make sure it is registered correctly See Chapter 3 Speed Dialing Q Did you dial a correct number Or have you been provided with an incorrect number A Dial the number again or check that you have the correct number Q Does the other party s fax machine have enough paper A Call the other party and ask them to make sure paper is loaded in their fax machine Faxing Problems 7 6 Troubleshooting 7 Q Did an error occur during sending A Print an ACTIVITY REPORT and check for an error See Printing the ACTIVITY REPORT on p 6 2 Q Is the telephone line working properly A Make sure there is a dial tone when you pick up the handset of the telephone connected to the machine If there is no dial tone contact your local telephone company Q Is the receiving fax machine a G3 fax machine A Make sure the receiving fax machine is compatible with the machine which is a G3 fax machine Q The other party s telephone may be busy or the other party s fax machine may be turned off Is BUSY NO SIGNAL shown on the ERROR TX REPORT A The fax telephone number you
25. not support ECM the document is sent in the normal mode without error checking Errors occur frequently while sending Q Are the telephone lines in proper condition Or do you have a good connection A Lower the transmission speed See lt 3 TX START SPEED gt of Menu Descriptions on p 8 6 Receiving Problems Cannot receive a fax automatically Q Is the machine set to receive automatically A For the machine to receive faxes automatically the receive mode must be set to lt FAX ONLY MODE gt or lt ANS MACHINE MODE gt See Chapter 5 Receiving Faxes If you have set lt ANS MACHINE MODE gt con rm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded If you set lt 3 MAN AUTO SWITCH gt to lt ON gt in lt FAX SETTINGS gt of the Menu the machine will receive faxes automatically even when the receive mode is set to lt MANUAL MODE gt See lt 3 MAN AUTO SWITCH gt of Menu Descriptions on p 8 6 Q Is the machine s memory full A Wait for the machine to nish any fax or print jobs stored in the memory Then ask the other party to resend the fax Q Did an error occur during reception A Print an ACTIVITY REPORT and check for an error See Printing the ACTIVITY REPORT on p 6 2 You can also check the RX REPORT when it is printed automatically See Adjusting the RX REPORT Setting on p 6 6 Faxing Problems 7 8
26. paper requirements for the machine For more information see Chapter 5 Copying in the Basic Guide Q Is the sending fax machine functioning properly A The sending fax machine usually determines the fax s quality Call the sender and have them make sure the scanning glass of their fax machine is clean Faxing Problems 7 9 Troubleshooting 7 Faxes do not print Q Is the cartridge installed properly A Make sure the cartridge is installed properly For more information see Chapter 8 Maintenance in the Basic Guide Q Is any toner left in the cartridge A Replace the cartridge with a new one For more information see Chapter 8 Maintenance in the Basic Guide A Select lt KEEP PRINTING gt in lt TONER SUPPLY LOW gt in lt FAX SETTINGS gt of the Menu With this setting the machine will not store documents in the memory even if the toner has run out See lt 4 TONER SUPPLY LOW gt of Menu Descriptions on p 8 7 Q Is the correct paper loaded in the cassette A Make sure paper is loaded in the cassette For more information see Chapter 2 Paper Handling in the Basic Guide A Load the correct paper size or change lt PAPER SIZE gt in lt COMMON SETTINGS gt of the Menu For more information see the following Chapter 2 Paper Handling in the Basic Guide Chapter 5 Copying in the Basic Guide Faxed images are blotched or uneven Q Are the telephone lines in proper cond
27. print out the list of recipients registered for speed dialing Speed Dialing Methods Speed dialing allows you to dial fax telephone numbers by simply pressing one or a few keys The following speed dialing methods are available One Touch Speed Dialing Register a fax telephone number for one touch speed dialing see Registering One Touch Speed Dialing on p 3 2 then to dial the number simply press the one touch speed dialing key assigned to that number Coded Speed Dialing Register a fax telephone number for coded speed dialing see Registering Coded Speed Dialing on p 3 4 then to dial the number simply press Coded Dial enter the two digit code assigned to that number Group Dialing Register a group of fax telephone numbers for group dialing see Registering Group Dialing on p 3 6 then to send a document to all numbers in that group simply press the one touch speed dialing key assigned to that group Registering One Touch Speed Dialing 3 2 Speed Dialing 3 Registering One Touch Speed Dialing Before you can use one touch speed dialing see One Touch Speed Dialing on p 4 8 you need to register the recipients fax telephone numbers You can register up to 12 one touch speed dialing keys which can include group dialing numbers NOTE When the machine starts receiving a fax or redialing registering recipients will be automatically canceled You can also register multiple f
28. quipement terminal fournit une indication sur le nombre maximum de terminaux pouvant tre connect s sur une interface t l phonique La terminaison sur une interface peut consister en n importe quelle combinaison d appareils la condition seulement que la somme des Nombres d quivalence Ringer de tous les appareils ne soit pas sup rieure 5 CANON CANADA INC 1 800 OK CANON 24 HOURS A DAY SEVEN DAYS A WEEK http www canon ca Super G3 Trademarks Canon the Canon logo and imageCLASS are trademarks of Canon Inc Other product and company names herein may be the trademarks of their respective owners Super G3 is a phrase used to describe the new generation of fax machines that use ITU T V 34 standard 33 6 Kbps modems Super G3 High Speed Fax machines allow transmission time of approximately 3 seconds per page which results in reduced telephone line charges Approximately 3 seconds per page fax transmission time based on ITU T No 1 Chart Standard Mode at 33 6 Kbps modem speed The Public Switched Telephone Network PSTN currently supports 28 8 Kbps modem speeds or lower depending on telephone line conditions xv Copyright Copyright 2003 by Canon Inc All rights reserved No part of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system without the prior written permission
29. viii How to Use This Manual viii Symbols Used in This Manual viii Keys Used in This Manual viii Legal Notices ix Users in the U S A ix Pre installation Requirements for Canon Facsimile Equipment ix Connection of the Equipment x In Case of Equipment Malfunction x Rights of the Telephone Company x FCC Notice x Users in Canada xii Pre installation Requirements for Canon Facsimile Equipment xii Notice xiii Super G3
30. 1 REDIAL TIMES Sets the number of retries 1TIMES to 8TIMES 2TIMES 2 REDIAL INTERVAL Sets period of time between redialings 2MIN to 99MIN 2MIN OFF After the rst attempt at dialing fails redialing is not attempted 3 TX START SPEED Sets the transmission speed for all documents you send 33600bps 14400bps 9600bps 7200bps 4800bps 2400bps RX SETTINGS Sets the reception functions 1 DRPD SELECT FAX Selects the ring pattern for fax calls DOUBLE RING TRIPLE RING NORMAL RING 2 INCOMING RING Sets how many rings the machine waits for before it receives faxes when the machine is set to lt FAX ONLY MODE gt RING COUNT Speci es the number of incoming rings before the machine receives faxes 2TIMES to 11TIMES 2TIMES 3 MAN AUTO SWITCH Sets whether the machine switches to the document receive mode after the connected extension telephone rings for a speci ed length of time in the manual receive mode Name Descriptions Menu Descriptions 8 7 Machine Settings 8 The factory default setting is in bold face ON The machine switches to document receive mode after the connected extension telephone rings for a speci ed time F T RING TIME Sets the length of time to elapse before the machine switches to the document receiving 1SEC to 99SEC 15SEC OFF The connected extension telephone keeps ringing until someone answers the call manually 4 TONER SUPPLY LOW Allows you to set how the
31. 3 1 Registering One Touch Speed Dialing 3 2 Changing or Deleting an Entry 3 3 Registering Coded Speed Dialing 3 4 Changing or Deleting an Entry 3 5 Registering Group Dialing 3 6 Changing or Deleting an Entry 3 8 Printing Speed Dialing Lists 3 9 Chapter 4 Sending Faxes Sending Methods 4 1 Memory Sending 4 1 Manual Sending 4 3 Improving Faxed Images 4 5 Adjusting the Image Quality Fax Resolution 4 5 Adjusting the Exposure Scan Density 4 6 Dialing Methods
32. A L 1 T E L E P H O N E N U M B E R Ex Accessing the Machine Settings 8 2 Machine Settings 8 NOTE For details on submenus see Menu Descriptions on p 8 3 After selecting the item or value with or press Set to enter the setting If you press Stop Reset before Set is pressed the item you have selected will not be registered Press Stop Reset to exit from Menu If you press Menu the display returns to the previous display Menu Descriptions 8 3 Machine Settings 8 Menu Descriptions NOTE Before changing settings print the USER DATA LIST to check the current settings See Printing the USER DATA LIST on p 6 8 COMMON SETTINGS Name Descriptions PAPER SETTINGS Sets the paper size and paper type 1 PAPER SIZE Selects the paper size LTR LGL EXECUTIV A4 B5 ENVELOPE COM10 MONARCH DL ISO C5 FREE SIZE HORIZONTAL height 76 mm to 216 mm 3 to 8 1 2 and VERTICAL width 127 mm to 356 mm 5 to 14 size can be speci ed in millimeters 2 PAPER TYPE Selects the paper type PLAIN PAPER TRANSPARENCY HEAVY PAPER HEAVY PAPER H TONER SAVER MODE Sets the toner saver mode ON The toner saver mode is turned on OFF The toner saver mode is turned off SYSTEM SETTINGS Sets the system settings e g date time default and auto clear 1 DATE TIME SETTING Sets the date and time settings 1 DATE TIME SETTING Sets the cu
33. CANON INC 30 2 Shimomaruko 3 chome Ohta ku Tokyo 146 8501 Japan CANON U S A INC One Canon Plaza Lake Success NY 11042 U S A CANON CANADA INC 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada CANON EUROPA N V Bovenkerkerweg 59 61 P O Box 2262 1180 EG Amstelveen The Netherlands CANON FRANCE S A 17 quai du President Paul Doumer 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON SINGAPORE PTE LTD 79 Anson Road 09 01 06 Singapore 079906 CANON HONGKONG CO LTD 9 F The Hong Kong Club Building 3A Chater Road Central Hong Kong The contents of this guide are printed on 70 recycled paper FA7 5200 010 102003NF C CANON INC 2003 PRINTED IN CHINA ENG Facsimile Guide Facsimile Guide Cyan Magenta Yellow Black imageCLASS MF5550 Facsimile Guide Manuals for the Machine The manuals for this machine are divided as follows Please refer to them for detailed information Depending on the system con guration and product purchased some manuals may not be needed The guides with this symbol are printed manuals CD ROM The guide
34. Dialing Lists on p 3 9 Changing or Deleting an Entry Changing a Fax Telephone Number You Registered Follow step 1 to 3 of Registering One Touch Speed Dialing see p 3 2 In step 4 press Clear to delete an entire fax telephone number use the numeric keys to enter a new number NOTE You can also press repeatedly to delete the registered number Changing a Name You Registered Follow step 1 to 4 of Registering One Touch Speed Dialing see p 3 2 In step 5 press Clear to delete an entire name use the numeric keys to enter a new name NOTE You can also press repeatedly to delete the registered name Deleting an Entire Entry Follow step 1 to 3 of Registering One Touch Speed Dialing see p 3 2 In step 4 press Clear to delete the registered number press Set Stop Reset NOTE When deleting the registered number the registered name is cleared automatically You can also press repeatedly to delete the registered number A C a n o n F R A N C E Ex 1 T O U C H S P D D I A L 0 2 Ex Registering Coded Speed Dialing 3 4 Speed Dialing 3 Registering Coded Speed Dialing Before you can use coded speed dialing see Coded Speed Dialing on p 4 8 you need to register the recipients fax telephone numbers You can register up to 100 fax telephone numbers NOTE When the machine starts receiving a fax or redialing registering re
35. E R T E L 1 2 3 x x x x x x x U S E R S E T T I N G S 1 U S E R T E L N U M B E R Ex A C a n o n Ex U S E R S E T T I N G S 2 U N I T N A M E Setting the Telephone Line Type 2 6 Registering Information in Your Machine 2 Setting the Telephone Line Type Before using the machine make sure you have set the correct telephone line type for your telephone line If you are unsure of your telephone line type contact your telephone company NOTE You can print the USER DATA LIST to check the current setting See Printing the USER DATA LIST on p 6 8 Follow this procedure to set the telephone line type 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt USER SETTINGS gt press Set 4 Press or to select lt TEL LINE TYPE gt press Set 5 Press or to select the telephone line type press Set You can select from the following lt TOUCH TONE gt for tone dialing lt ROTARY PULSE gt for pulse dialing 6 Press Stop Reset to return to the standby display TE L L I N E T Y P E T O U C H T O N E Ex U S E R S E T T I N G S 4 T E L L I N E T Y P E CHAPTER Speed Dialing Methods 3 1 3 Speed Dialing This chapter explains how to simplify the dialing process by assigning the recipient names and their fax telephone numbers to only one or two keys You can also
36. EPORT Setting 6 7 Reports and Lists 6 5 Press or to select the setting you want press Set You can select from the following lt OUTPUT NO gt to disable printing the report lt PRINT ERROR ONLY gt to print a report only when a reception error occurs lt OUTPUT YES gt to print a report every time you receive a document 6 Press Stop Reset to return to the standby display R X R E P O R T P R I N T E R R O R O N L Y Ex R E P O R T S E T T I N G S 2 R X R E P O R T Printing the USER DATA LIST 6 8 Reports and Lists 6 Printing the USER DATA LIST The USER DATA LIST allows you to check the current settings of the machine as well as the registered sender information See Registering Sender Information on p 2 3 Follow this procedure to print the USER DATA LIST 1 Press Menu 2 Press or to select lt REPORTS LISTS gt press Set 3 Press or to select lt USER DATA LIST gt press Set USER S DATA LIST 12 03 2003 13 36 FAX 1234567 CANON 001 COMMON SETTINGS PAPER SETTINGS PAPER SIZE LTR PAPER TYPE PLAIN PAPER TONER SAVER MODE OFF SYSTEM SETTINGS DATE SETUP MM DD YYYY DEFAULT SETTINGS COPY RE P O R T S L I S T S 3 U S E R D A T A L I S T Ex P R I N T R E P O R T CHAPTER LCD Messages 7 1 7 Troubleshooting This chapter describes the
37. Ex Dialing Methods 4 8 Sending Faxes 4 NOTE If you enter a wrong number press to delete the last digit Or press Clear to delete all the digits you entered One Touch Speed Dialing Dial a fax telephone number by pressing the one touch speed dialing key 01 to 12 to which the number is assigned The number registered under that one touch speed dialing key is displayed lt NOT REGISTERED gt appears if no fax telephone number is assigned to the one touch speed dialing key you pressed NOTE If you press a wrong key press Stop Reset Coded Speed Dialing Dial a fax telephone number by pressing Coded Dial followed by the two digit code 00 to 99 to which the number is assigned 01 Ex Start Stop Reset COPY FAX SCAN Menu Clear Set In Use Alarm Status Monitor Enlarge Reduce Image Quality Exposure Collate Energy Saver Receive Mode 01 02 03 04 05 06 07 08 09 10 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PQRS TUV WXYZ SYMBOLS 11 12 Pause Redial Coded Dial TEL 9 0 5 x x x x x x x 01 C a n o n F R A N C E Ex Start Stop Reset COPY FAX SCAN Menu Clear Set In Use Alarm Status Monitor Enlarge Reduce Image Quality Exposure Collate Energy Saver Receive Mode 01 02 03 04 05 06 07 08 09 10 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI
38. FILES DELETED MODE DESTINATION TEL ID PGS TRANSMIT TRANSMIT 2345678 3456789 0123456 12 03 2003 15 38 FAX 1234567 CANON 001 If You Cannot Solve the Problem 7 13 Troubleshooting 7 If You Cannot Solve the Problem If you have a problem with the machine and you cannot solve it by referring to the information in this chapter and Chapter 9 Troubleshooting in the Basic Guide contact Canon Authorized Service Facilities or the Canon Customer Care Center Canon s support personnel are trained in the technical support of Canon s products and should be able to help you with your problem For details on contacting Canon Authorized Service Facilities or the Canon Customer Care Center see In Case of Equipment Malfunction on p x If You Cannot Solve the Problem 7 14 Troubleshooting 7 CHAPTER Accessing the Machine Settings 8 1 8 Machine Settings This chapter explains how to adjust machine settings The list of all the settings is also provided for your reference NOTE To specify or register the copy settings see Chapter 10 Machine Settings in the Basic Guide Accessing the Machine Settings Follow this procedure to change a setting 1 Press Menu 2 Press or to select the menu you want to change press Set You have now accessed the settings in the list 3 Press or to select the submenu you want to change 4 Press Set C O D E D S P D D I
39. G S 2 A U T O R E D I A L R E D I A L I N T E R V A L 0 2 M I N Ex T X S E T T I N G S 2 A U T O R E D I A L Sending the Same Document to Several Recipients Sequential Broadcasting 4 12 Sending Faxes 4 Sending the Same Document to Several Recipients Sequential Broadcasting The machine allows you to send the same document to a maximum of 32 recipients in one operation You can dial the recipients fax telephone numbers using any of the following dialing methods One Touch Speed Dialing Up to 12 destinations Coded Speed Dialing Up to 100 destinations Regular Dialing Using the Numeric Keys or Redialing One destination You can enter the destinations in any order but be sure to press Set after your entry by using the numeric keys NOTE If you frequently send documents to the same group of recipients you can group these numbers for group dialing This will allow you to send documents to all recipients in the group at the press of one or a few keys Follow this procedure to send the same document to several recipients 1 Place the document on the platen glass or load it in the ADF press FAX For details on how to place or load documents see Chapter 3 Document Handling in the Basic Guide NOTE If sending an A5 size document align it with the A4 size marks on the platen glass or adjust the slide guides to the A4 width and load the document in the ADF Otherwise the reci
40. NSIDE IMAGE Terminal ID is printed inside the image border 4 TEL LINE TYPE Selects the telephone line type See Setting the Telephone Line Type on p 2 6 1 TOUCH TONE The telephone line is set for touch tone dialing 2 ROTARY PULSE The telephone line is set for rotary pulse dialing REPORT SETTINGS Sets the settings related to report functions 1 TX REPORT Enables disables automatic printing of a transmission report PRINT ERROR ONLY Prints a report only when a transmission error occurs OUTPUT YES Prints a report every time you send a document OUTPUT NO No report is printed 2 RX REPORT Enables disables automatic printing of a reception report OUTPUT NO No report is printed PRINT ERROR ONLY Prints a report only when a reception error occurs Name Descriptions Menu Descriptions 8 6 Machine Settings 8 OUTPUT YES Prints a report every time you receive a document 3 ACTIVITY REPORT Enables disables automatic printing of a transaction report after every 20 transactions AUTO PRINT ON Prints a report automatically after every 20 transactions AUTO PRINT OFF No ACTIVITY REPORT is printed TX SETTINGS Sets the transmission functions 1 PAUSE TIME Sets the length of the pause you insert into a dialing sequence 1SEC to 15SEC 2SEC 2 AUTO REDIAL Sets whether to perform automatic redial when the other line is busy or no answer ON Customizes the redial operation
41. PEED setting 8 6 Types of ring patterns 5 5 U UNIT NAME setting 8 5 USER DATA LIST description 6 1 printing 6 8 USER DATA LIST setting 8 8 USER SETTINGS settings 8 5 USER TEL NUMBER setting 8 5
42. Receiving Faxes Manually MANUAL MODE 5 3 Receiving When an Answering Machine Is Connected ANS MACHINE MODE 5 3 Adjusting the Answering Machine 5 4 Receiving with a DRPD Distinctive Ring Pattern Detection Service DRPD 5 4 Setting the Ring Pattern 5 5 Receiving Faxes While Performing Other Tasks 5 6 Receiving Faxes in the Memory When a Problem Occurs 5 7 Canceling Receiving 5 8 Chapter 6 Reports and Lists Summary of Reports and Lists 6 1 ACTIVITY REPORT 6 2 Printing the ACTIVITY REPORT 6 2 Adjusting the ACTIVITY REPORT Setting 6 3 Adjusting the TX REPORT Setting
43. See Customizing Automatic Redialing Settings below NOTE To cancel automatic redialing wait until the machine starts redialing then press Stop Reset follow the instructions in the LCD Customizing Automatic Redialing Settings You can customize the following settings Whether or not the machine redials automatically The number of times the machine redials The time interval between redialings Follow this procedure to customize automatic redialing settings 1 Press Menu Redialing a Busy Number 4 11 Sending Faxes 4 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt TX SETTINGS gt press Set 4 Press or to select lt AUTO REDIAL gt press Set 5 Press or to select lt ON gt to enable automatic redialing or lt OFF gt to disable it If you selected lt OFF gt Press Set If you selected lt ON gt Press Set twice Press or or use the numeric keys to enter the number of times you want the machine to redial press Set Press Set twice Press or to select lt REDIAL INTERVAL gt press Set Press or or use the numeric keys to enter the time interval between redialings press Set 6 Press Stop Reset to return to the standby display R E D I A L T I M E S 0 2 T I M ES Ex T X S E T T I N
44. Set Enter only the last two digits of the year Registering Your Fax Telephone Number and Name NOTE You can print the USER DATA LIST to check the sender information you have registered See Printing the USER DATA LIST on p 6 8 Follow this procedure to register your fax telephone number and name 1 Press Menu DA T E T I M E S E T T I N G 12 0 3 2 0 0 3 1 5 1 0 Ex 1 2 0 3 2 0 0 3 W E D 1 5 1 0 F a x O n l y F I N E Registering Sender Information 2 5 Registering Information in Your Machine 2 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt USER SETTINGS gt press Set 4 Press or to select lt USER TEL NUMBER gt press Set 5 Use the numeric keys to enter your fax telephone number max 20 digits including spaces press Set To enter a plus sign before the number press repeatedly until it appears For details on how to enter or delete numbers see Guidelines for Entering Numbers Letters and Symbols on p 2 1 6 Press or to select lt UNIT NAME gt press Set 7 Use the numeric keys to enter your name max 24 characters including spaces press Set For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols on p 2 1 8 Press Stop Reset to return to the standby display 1 U S E R T E L N U M B
45. a previous report Error code Stop Reset was pressed during transaction Transaction duration See Error Codes in the Additions and Corrections for the Basic Guide the Facsimile Guide and the Set Up Sheet Error correction mode transaction ACTIVITY REPORT 6 3 Reports and Lists 6 1 Press Menu 2 Press or to select lt REPORTS LISTS gt press Set twice Adjusting the ACTIVITY REPORT Setting You can set the machine to turn on or off automatic printing of the ACTIVITY REPORT Follow this procedure to adjust this setting 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt REPORT SETTINGS gt press Set 4 Press or to select lt ACTIVITY REPORT gt press Set 5 Press or to select the setting you want press Set You can select from the following lt AUTO PRINT ON gt to turn on automatic printing of the ACTIVITY REPORT lt AUTO PRINT OFF gt to turn off automatic printing of the ACTIVITY REPORT 6 Press Stop Reset to return to the standby display RE P O R T S L I S T S 1 A C T I V I T Y R E P O R T P R I N T R E P O R T A C T I V I T Y R E P O R T A U T O P R I N T O F F Ex R E P O R T S E T T I N G S 3 A C T I V I T Y R E P O R T Adjusting the TX REPORT Setting 6 4 Reports and Lists 6 Adjusting the TX REPORT Setting The mach
46. ark documents to be lighter S C A N D E N S I T Y D A R K 1 2 0 3 2 0 0 3 W E D 1 5 1 0 F a x O n l y F I N E Ex Ex Dialing Methods 4 7 Sending Faxes 4 Dialing Methods There are several ways of dialing the fax telephone number of the party to which you want to send a fax They are as follows When the Fax Telephone Number Is Not Registered in the Machine Regular Dialing Redialing When the Fax Telephone Number Is Registered in the Machine One Touch Speed Dialing Coded Speed Dialing Group Dialing NOTE If you are unsure of the registered fax telephone number check the destination labels or print each list and check the numbers See Printing Speed Dialing Lists on p 3 9 For details on registering a fax telephone number for speed dialing see Chapter 3 Speed Dialing The machine must be set to the Fax mode when dialing Regular Dialing Dial a fax telephone number by using the numeric keys just like dialing a telephone number 9 0 5 Ex Start Stop Reset COPY FAX SCAN Menu Clear Set In Use Alarm Pause Redial Status Monitor Coded Dial Enlarge Reduce Image Quality Exposure Collate Energy Saver Receive Mode 01 02 03 04 05 06 07 08 09 10 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PQRS TUV WXYZ SYMBOLS 11 12 TEL 9 0 5 x x x x x x x
47. arning concerning operations that may lead to death or injury to persons if not performed correctly In order to use the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machine correctly and to avoid damage to the machine NOTE Indicates a clari cation of an operation or contains additional explanations for a procedure Reading these notes is highly recommended Keys Used in This Manual The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual The operation panel keys on the machine are indicated within brackets Press Start Press Image Quality Start Image Quality ix Legal Notices Users in the U S A Pre installation Requirements for Canon Facsimile Equipment A Location Supply a suitable table cabinet or desk For the machine s dimensions and weight see Chapter 11 Appendix in the Basic Guide B Order Information 1 Only a single line touch tone or rotary telephone set is to be used 2 Order an RJ11 C modular jack USOC code which should be installed by the telephone co
48. ax telephone numbers in each one touch speed dialing key See Registering Group Dialing on p 3 6 Follow this procedure 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set three times 3 Press or to select a one touch speed dialing key 01 to 12 press Set twice You can also select a key by pressing the one touch speed dialing key 4 Use the numeric keys to enter the fax telephone number you want to register max 32 digits including spaces and pauses press Set twice For details on how to enter or delete numbers see Guidelines for Entering Numbers Letters and Symbols on p 2 1 TE L N U M B E R E N T R Y TE L 9 0 5 x x x x x x x Ex A Registering One Touch Speed Dialing 3 3 Speed Dialing 3 5 Use the numeric keys to enter a name for the one touch speed dialing key max 16 characters including spaces press Set For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols on p 2 1 To continue registering one touch speed dialing keys repeat the procedure from step 3 6 Press Stop Reset to return to the standby display NOTE Use the destination labels provided with the machine to label the one touch speed dialing keys with the recipients names For a list of the recipients you have registered print the one touch speed dialing list See Printing Speed
49. cedure if you want to stop receiving a fax before reception is completed 1 Press Stop Reset The con rmation message will appear 2 Press to cancel receiving If you change your mind and want to continue receiving press for lt NO gt CA N C E L D U R I N G T X R X lt N O Y E S gt Ex CHAPTER Summary of Reports and Lists 6 1 6 Reports and Lists This chapter explains how to print out the transaction reports and the lists of settings and recipients registered in the machine Summary of Reports and Lists The table below shows the reports and lists that can be printed from the machine Refer to the pages indicated for more details Report or List Description Details 1 TOUCH LIST Lists the fax telephone numbers and names registered for one touch speed dialing p 3 10 CODED DIAL LIST Lists the fax telephone numbers and names registered for coded speed dialing p 3 10 GROUP DIAL LIST Lists groups registered for group dialing p 3 10 ACTIVITY REPORT Shows recent facsimile transactions performed by the machine You can enable or disable automatic printing of this report after every 20 transactions You can also manually set the machine to print it p 6 2 TX Transmission REPORT Prints after transmission of a document You can enable or disable this feature or set the machine to print a report only when an error occurs p 6 4 RX Reception REPORT Prints afte
50. cipients will be automatically canceled Follow this procedure 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set twice 3 Press or to select lt CODED SPD DIAL gt press Set 4 Press or to select a coded speed dialing code 00 to 99 press Set twice 5 Use the numeric keys to enter the fax telephone number you want to register max 32 digits including spaces and pauses press Set twice For details on how to enter or delete numbers see Guidelines for Entering Numbers Letters and Symbols on p 2 1 TE L N U M B E R E N T R Y TE L 1 4 9 x x x x x x x Ex A Registering Coded Speed Dialing 3 5 Speed Dialing 3 6 Use the numeric keys to enter a name for the coded speed dialing code max 16 characters including spaces press Set For details on how to enter or delete characters see Guidelines for Entering Numbers Letters and Symbols on p 2 1 To continue registering coded speed dialing codes repeat the procedure from step 4 7 Press Stop Reset to return to the standby display NOTE For a list of the recipients you have registered print the coded speed dialing list See Printing Speed Dialing Lists on p 3 9 Changing or Deleting an Entry Changing a Fax Telephone Number You Registered Follow step 1 to 4 of Registering Coded Speed Dialing see p 3 4 In step 5 press Clear to delete an
51. correct paper size or change lt PAPER SIZE gt in lt COMMON SETTINGS gt of the Menu For more information see the following Chapter 2 Paper Handling in the Basic Guide Chapter 5 Copying in the Basic Guide Then reset the machine by opening the front cover and then closing it Remedy 2 If you are trying to print a report or list set the paper size setting to LTR LGL or A4 and load paper of the same size The report or list will then be printed automatically LOAD LTR SIZE PAPER Cause No LTR size paper is loaded in the cassette or multi purpose feeder Remedy Load LTR size paper in the cassette or multi purpose feeder See Chapter 2 Paper Handling in the Basic Guide MEMORY FULL PRESS SET KEY Cause The memory becomes full during the document scanning copying sending or receiving the fax Remedy When sending the document divide it into a few parts or select a lower fax resolution If you need more space wait for the machine to send any remaining faxes If lt MEMORY FULL gt and lt PRESS SET KEY gt appear while scanning documents using the ADF the document being scanned stops in the ADF Press Set to make the document come out automatically LCD Messages 7 3 Troubleshooting 7 NOT REGISTERED Cause The one touch speed dialing key or coded speed dialing code you entered is not registered Remedy Register the one touch speed dialing key or coded speed dialing code For more info
52. dialed is busy Try sending the document later A The other party s fax machine is not working Contact the other party and have them check their fax machine Q Did the receiving fax machine answer within 55 seconds after all automatic redialing attempts A Contact the other party and have them check their fax machine For an overseas call add pauses to the registered number See Dialing an Overseas Number With Pauses on p 4 14 Q Is the In Use indicator lighting A The In Use indicator may light which means the extension phone is busy Please wait until the extension phone becomes free Faxes sent from the machine are spotted or dirty Q Is the sending fax machine working properly A Check the machine by making a copy For more information see Chapter 5 Copying in the Basic Guide If the copy is clear the problem may be in the receiving fax machine If the copy is spotted or dirty clean the platen glass or the read area of the platen glass For more information see Chapter 8 Maintenance in the Basic Guide Faxing Problems 7 7 Troubleshooting 7 Q Is the document loaded A Remove the document stack it if necessary and place it on the platen glass or load it in the ADF correctly For more information see Chapter 3 Document Handling in the Basic Guide Cannot send using ECM Error Correction Mode Q Does the receiving fax machine support ECM A If the receiving fax machine does
53. documents Adjusting the Image Quality Fax Resolution You can adjust the image quality fax resolution of the document you send The higher the image quality the better the output quality at the other end but the longer the transmission time Adjust the image quality according to the type of document you are sending Follow the procedure of Sending Methods see p 4 1 and adjust the image quality as follows when required to do so 1 Press Image Quality 2 Press or to select the resolution press Set You can select from the following lt FINE gt for ne print documents lt PHOTO gt for documents that contain photographs lt STANDARD gt for most text only documents I M A G E Q U A L I T Y F I NE 1 2 0 3 2 0 0 3 W E D 1 5 1 0 F a x O n l y F I N E Ex Ex Improving Faxed Images 4 6 Sending Faxes 4 Adjusting the Exposure Scan Density Density is the degree of differences between light and dark areas of an image The lt DARK gt setting will make an image darker whereas the lt LIGHT gt setting will make it lighter Follow the procedure of Sending Methods see p 4 1 and adjust the density as follows when required to do so 1 Press Exposure 2 Press or to select the density press Set You can select from the following lt STANDARD gt for standard documents lt DARK gt for light documents to be darker lt LIGHT gt for d
54. ecessary external device in the Set Up Sheet 2 Load the document in the ADF press FAX For details on the types of documents you can fax their requirements and how to load documents see Chapter 3 Document Handling in the Basic Guide NOTE If sending an A5 size document adjust the slide guides to the A4 width and load the document in the ADF Otherwise the recipient will not receive the whole document 3 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 4 Pick up the handset of your telephone 5 Dial the recipient s fax telephone number For details on the different dialing methods see Dialing Methods on p 4 7 Sending Methods 4 4 Sending Faxes 4 6 Talk through the handset to the recipient If you hear a high pitched signal instead of the recipient s voice go to step 8 7 Ask the recipient to set his fax machine to receive faxes 8 When you hear a high pitched signal press Start hang up the handset NOTE To cancel manual sending press Stop Reset See Chapter 7 System Monitor in the Basic Guide Improving Faxed Images 4 5 Sending Faxes 4 Improving Faxed Images There are several settings that allow you to improve the quality of faxed
55. gisters the other party s fax telephone number max 32 digits including spaces NAME Registers the other party s name max 16 characters including spaces 2 CODED SPD DIAL Registers the information on coded speed dialing See Registering Coded Speed Dialing on p 3 4 Up to 100 destinations can be registered TEL NUMBER ENTRY Registers the other party s fax telephone number max 32 digits including spaces Name Descriptions Menu Descriptions 8 5 Machine Settings 8 NAME Registers the other party s name max 16 characters including spaces 3 GROUP DIAL Registers the information on group dialing See Registering Group Dialing on p 3 6 Up to 12 destinations can be registered TEL NUMBER ENTRY Registers the other party s fax telephone numbers by specifying the one touch speed dialing keys or coded speed dialing codes NAME Registers the other party s name max 16 characters including spaces USER SETTINGS The basic operation settings in the Fax mode can be speci ed 1 USER TEL NUMBER Your fax telephone number can be registered within 20 digits including spaces See Registering Your Fax Telephone Number and Name on p 2 4 2 UNIT NAME You can register your name or your company name within 24 characters including spaces See Registering Your Fax Telephone Number and Name on p 2 4 3 TTI POSITION OUTSIDE IMAGE Terminal ID is printed outside the image border I
56. in the ADF Otherwise the recipient will not receive the whole document 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Dial the recipient s fax telephone number For details on the different dialing methods see Dialing Methods on p 4 7 4 Press Start If you are using the platen glass you will be prompted when the page has been scanned Place the next page for a multipage document press Start To start sending press Set NOTE To cancel memory sending press Stop Reset See Chapter 7 System Monitor in the Basic Guide Sending Methods 4 3 Sending Faxes 4 Manual Sending Use manual sending when you want to talk to the recipient before sending a document or if the recipient does not have a fax machine that can receive automatically NOTE You will need to connect a telephone to the machine if you want to talk to the recipient before sending a document You cannot use the platen glass for manual sending Follow this procedure for manual sending 1 Connect a telephone to the machine if you want to talk to the recipient before sending a document For details on how to connect a telephone to the machine see Connect the telephone cable and any n
57. inated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate IMPORTANT This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada xiv The Ringer Equivalence Number REN for this terminal equipment is 0 3 The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed ve Le Nombre d quivalence Ringer REN de cet appareil terminal est 0 3 Le REN attribu chaque
58. ine can print a TX transmission report TX REPORT or ERROR TX REPORT after sending a document You can set it to print every time it sends a document or only when an error occurs Alternatively you can disable printing the report By default the machine is set to print a TX report only when an error occurs NOTE The recipient s fax telephone number RECIPIENT ADDRESS is not shown for the manually sent faxes TX REPORT TRANSMISSION OK RECIPIENT ADDRESS 1 432 2060 ST TIME 12 03 17 52 TIME USE 2 PGS 4 RESULT OK 12 03 2003 17 52 FAX 1234567 CANON 001 TX REPORT ERROR TX REPORT 12 03 2003 17 21 FAX 1234567 CANON 001 TX FUNCTION WAS NOT COMPLETED RECIPIENT ADDRESS 20 545 8545 ST TIME 12 03 17 21 TIME USE 1 PGS 1 RESULT NG 0x21 OK Transmission successful NG Some or no pages sent Error code Number of pages sent Transmission duration Transmission time See Error Codes in the Additions and Corrections for the Basic Guide the Facsimile Guide and the Set Up Sheet ERROR TX REPORT Adjusting the TX REPORT Setting 6 5 Reports and Lists 6 Follow this procedure to adjust this setting 1 Press Menu 2 Press or to select lt FAX SETTINGS gt press Set 3 Press or to select lt REPORT SETTINGS gt press Set twice 4 Press
59. ing 3 6 using 4 9 I Image Quality adjusting 4 5 key 1 3 IMAGE QUALITY setting 8 7 In Use indicator 1 2 INCOMING RING setting 8 6 INCORRECT PAPER SIZE message 7 2 K KEEP PRINTING setting 8 7 Keys See also individual key names 1 2 L LCD 1 3 LCD messages See also individual messages 7 1 Letters entering 2 1 LOAD LTR SIZE PAPER message 7 2 M Machine settings 8 1 MAN AUTO SWITCH setting 8 6 MANUAL MODE 5 3 Manual sending 4 3 MEMORY FULL PRESS SET KEY message 7 2 Memory sending 4 1 Menu descriptions 8 3 key 1 2 N NOT REGISTERED message 7 3 Numbers entering 2 1 Numeric keys 1 3 O One touch speed dialing changing deleting 3 3 description 3 1 keys 1 2 registering 3 2 using 4 8 Overseas number dialing 4 14 P PAPER SETTINGS settings 8 3 PAPER SIZE setting 8 3 PAPER TYPE setting 8 3 Pause key 1 2 PAUSE TIME setting 8 6 Pauses dialing with 4 14 Plain paper 8 3 Problems receiving 7 7 sending 7 5 telephone 7 11 Index 9 5 Appendix 9 R Receive Mode key 1 2 Receive Mode settings 5 1 RECEIVED IN MEMORY message 7 3 Receiving automatically 5 2 canceling 5 8 in memory when a problem occurs 5 7 manually 5 3 problems 7 7 when an answering machine is connected 5 3 while performing other tasks 5 6 REDIAL INTERVAL setting 8 6 Redial key 1 3 REDIAL TIMES setting 8 6 Redialing automatically 4 10 manually 4 10 Registering coded s
60. ition Or do you have a good connection A ECM Error Correction Mode for sending receiving should eliminate such problems However if the telephone lines are in poor condition you may have to try again Then call the sender to resend the document Q Is the sending fax machine functioning properly A The sending fax machine usually determines the fax s quality Call the sender and have them make sure the scanning glass of their fax machine is clean Cannot receive a fax using ECM Error Correction Mode Q Does the sending fax machine support ECM A If the sending fax machine does not support ECM the document is received in the normal mode without error checking Faxing Problems 7 10 Troubleshooting 7 Errors occur frequently while receiving Q Is the sending fax machine functioning properly A Call the sender and have them check that their fax machine is functioning properly Telephone Problems 7 11 Troubleshooting 7 Telephone Problems You cannot dial Q Is the telephone line connected properly A Make sure all line connections are secure See Connect the telephone cable and any necessary external device in the Set Up Sheet Q Is the machine set for the correct telephone line type pulse tone A Make sure the machine is set for the correct telephone line type See Setting the Telephone Line Type on p 2 6 The telephone disconnects while you are talking Q Is the telephone
61. lay NOTE For a list of the recipients you have registered print the group dialing list See Printing Speed Dialing Lists on p 3 9 A C a n o n g r o u p 2 G R O U P D I A L 0 2 Ex Ex Registering Group Dialing 3 8 Speed Dialing 3 Changing or Deleting an Entry Deleting a Fax Telephone Number from the Group Follow step 1 to 4 of Registering Group Dialing see p 3 6 In step 5 press or to display the number you want to delete press Clear Adding a Fax Telephone Number to the Group Follow step 1 to 4 of Registering Group Dialing see p 3 6 In step 5 simply enter the number as explained Deleting an Entire Group Follow step 1 to 4 of Registering Group Dialing see p 3 6 In step 5 press Clear until all numbers are deleted press Set Stop Reset NOTE When deleting all numbers the registered group name is cleared automatically Printing Speed Dialing Lists 3 9 Speed Dialing 3 Printing Speed Dialing Lists You can print lists of the recipients registered for speed dialing You may want to keep these lists near the machine to refer to them when dialing Follow this procedure to print speed dialing lists 1 Press Menu 2 Press or to select lt REPORTS LISTS gt press Set 3 Press or to select lt SPEED DIAL LIST gt press Set 4 Press or to select the list you want to print press
62. le Equipment A Location Supply a suitable table cabinet or desk For the machine s dimensions and weight see Chapter 11 Appendix in the Basic Guide B Order Information 1 Provide only a single line to touch tone or rotary telephone set terminated with a standard 4 pin modular phone plug Touch tone is recommended if available in your area 2 Order an RJ11 C modular jack USOC code which should be installed by the telephone company If the RJ11 C jack is not present installation cannot occur 3 Order a normal business line from your telephone company s business representative The line should be a regular voice grade line or equivalent Use one line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX unit without Camp On signals is also permissible with your imageCLASS MF5550 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements The power outlet should be a three prong grounded receptacle Single or Duplex It should be independent from copiers heaters air conditioners or any electric equipment that is thermostatically co
63. mpany If the RJ11 C jack is not present installation cannot occur 3 Order a normal business line from your telephone company s business representative The line should be a regular voice grade line or the equivalent Use one line per machine DDD DIRECT DISTANCE DIAL LINE or IDDD INTERNATIONAL DIRECT DISTANCE DIAL LINE IF YOU COMMUNICATE OVERSEAS NOTE Canon recommends an individual line following industry standards e g the 2 500 Touch Tone or 500 Rotary Pulse Dial telephones A dedicated extension off a PBX unit without Call Waiting can be used with the imageCLASS MF5550 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a fax error C Power Requirements This equipment should be connected to a standard 120 volt AC three wire grounded outlet only Do not connect this machine to an outlet or power line shared with other appliances that cause electrical noise Air conditioners electric typewriters copiers and machines of this sort generate electrical noise which often interferes with communications equipment and the sending and receiving of documents x Connection of the Equipment This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear panel of this equipment is a label that contains among other information a product identi er in the format US AAAEQ
64. ng faxes from the machine Memory Sending Manual Sending NOTE You can also fax the documents from your computer If you want to install the software for fax sending see the following Install the software and connect the machine to your computer in the Set Up Sheet Chapter 1 Installation in the Software Guide For details on how to send faxes from your computer see Chapter 4 Faxing in the Software Guide Memory Sending You should normally use memory sending to send documents ef ciently If lt MEMORY FULL gt is displayed the machine cannot scan the documents In this case wait for the machine to send any faxes stored in the memory then scan the documents NOTE You can register a new fax job while the machine is waiting to redial the recipient s number automatically For details on how to set the machine to redial automatically see Automatic Redialing on p 4 10 You can store up to ve fax jobs in the memory Sending Methods 4 2 Sending Faxes 4 Follow this procedure for memory sending 1 Place the document on the platen glass or load it in the ADF press FAX For details on the types of documents you can fax their requirements and how to place or load documents see Chapter 3 Document Handling in the Basic Guide NOTE If sending an A5 size document align it with the A4 size marks on the platen glass or adjust the slide guides to the A4 width and load the document
65. nge without notice Facsimile Applicable Line Public Switched Telephone Network PSTN Compatibility G3 Data Compressing System MH Modi ed Huffman Modem Speed 33 6 31 2 28 8 26 4 24 21 6 19 2 16 8 14 4 12 9 6 7 2 4 8 2 4 Kbps Automatic fallback Transmission Speed Approx 4 seconds page at 33 6 Kbps ECM MH transmitting from the memory Based on ITU T No 1 Chart Standard Mode Transmission Reception Memory Transmission Maximum approx 99 pages Reception Maximum approx 99 pages Based on ITU T No 1 Chart Standard Mode Fax Scanning Speed 2 msec line Based on ITU T No 1 Chart Specifications 9 2 Appendix 9 Telephone Fax Resolution STANDARD 203 pels in 98 lines in 8 pels mm 3 85 lines mm FINE 203 pels in 196 lines in 8 pels mm 7 7 lines mm PHOTO 203 pels in 196 lines in 8 pels mm 7 7 lines mm Dialing Speed dialing One touch speed dialing 12 destinations Coded speed dialing 100 destinations Group dialing 12 destinations Regular dialing with numeric keys Automatic redialing Manual redialing with Redial key Networking Sequential broadcast 32 destinations Automatic reception DRPD Distinctive Ring Pattern Detection ACTIVITY REPORT after every 20 transactions TX Transmission RX Reception REPORT TTI Transmit Terminal Identi cation Connection Telephone answering machine CNG detec
66. ntrolled The rated value is 120 volts and 15 amperes The RJ11 C modular jack should be relatively close to the power outlet to facilitate installation xiii Notice This equipment meets the applicable Industry Canada Terminal Equipment Technical Speci cations This is con rmed by the registration number The abbreviation IC before the registration number signi es that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical speci cations were met It does not imply that Industry Canada approved the equipment Cet appareil est conforme aux Sp ci cations techniques des quipements terminaux de l Industrie du Canada Ceci est con rm par le num ro d enregistrement L abr viation IC pr c dant le num ro d enregistrement signi e que l enregistrement a t effectu sur la base de la D claration de conformit indiquant que le produit est conforme aux sp ci cations techniques du Canada Ceci n implique pas que le produit ait t approuv par l industrie du Canada Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certi ed equipment should be coord
67. of Canon Inc Disclaimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT CANON INC SHALL NOT BE LIABLE FOR ANY DIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL xvi CHAPTER Customer Support 1 1 1 Introduction This chapter describes the operation panel and the standby display used for the fax function of the machine Customer Support The machine is designed with the latest technology to provide trouble free operation If you encounter a problem with the machine s operation try to solve it by using the information in Chapter 7 Troubleshooting If you cannot solve the problem or if you think the machine needs servicing contact Canon Authorized Service Facilities or the Canon Customer Care Center Operation Panel 1 2 Introduction 1 Operation Panel This section describes keys used when sending and receiving faxes and setting the Menu For keys not described here see Chapter 1 Introduction in the Basic Guide a a a a One Touch Speed Dialing keys Dial fax telephone numbers registered under one touch speed dialing keys
68. or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes or modi cations to the equipment unless otherwise speci ed in this manual If such changes or modi cations should be made you could be required to stop operation of the equipment Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A TEL No 516 328 5600 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the rst page of the transmission the date and time it is sent and an identi cation of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Once you have registered this information into your machine it will be printed on each transmitted page Follow the instructions of Registering Sender Information on p 2 3 xii Users in Canada Pre installation Requirements for Canon Facsimi
69. peed dialing 3 4 fax telephone number name 2 4 group dialing 3 6 one touch speed dialing 3 2 sender information 2 3 REMOVE MP PAPER message 7 3 REPORT SETTINGS settings 8 5 Reset key 1 3 RING COUNT setting 8 6 Ring patterns 5 5 ROTARY PULSE setting 8 5 RX Reception REPORT description 6 1 8 5 setting 6 6 RX REPORT setting 8 5 RX SETTINGS settings 8 6 RX TO MEMORY setting 8 7 S SCAN DENSITY setting 8 7 SELECT A4 LTR LGL message 7 3 Sender information description 2 3 registering 2 4 Sending manual 4 3 memory 4 1 methods 4 1 problems 7 5 sequential broadcasting 4 12 Sequential broadcasting 4 12 Set key 1 3 Speci cations 9 1 SPEED DIAL LIST setting 8 8 Speed dialing coded 3 1 3 4 description 3 1 group 3 1 3 6 lists 3 9 methods 3 1 one touch 3 1 3 2 Standby display 1 4 Start key 1 3 Status Monitor key 1 3 Stop Reset key 1 3 Support customer 1 1 Symbols entering 2 1 SYSTEM SETTINGS settings 8 3 T TEL LINE TYPE setting 8 5 TEL REGISTRATION settings 8 4 Telephone line type setting 2 6 Telephone problems 7 11 Time entering 2 4 TONER SAVER MODE setting 8 3 TONER SUPPLY LOW setting 8 7 TOUCH TONE setting 8 5 Transparencies 8 3 Troubleshooting 7 1 TTI POSITION setting 8 5 TX Transmission REPORT description 6 1 8 5 setting 6 4 TX LIMIT REACHED message 7 3 TX REPORT setting 8 5 TX SETTINGS settings 8 6 Index 9 6 Appendix 9 TX START S
70. pient will not receive the whole document Sending the Same Document to Several Recipients Sequential Broadcasting 4 13 Sending Faxes 4 2 Adjust any necessary settings for your document Press Image Quality to select the fax resolution See Adjusting the Image Quality Fax Resolution on p 4 5 Press Exposure to select the scan density See Adjusting the Exposure Scan Density on p 4 6 3 Enter the fax telephone numbers you want to send to To use one touch speed dialing Press the one touch speed dialing key s To use coded speed dialing Press Coded Dial use the numeric keys to enter the two digit code NOTE Repeat step above to enter the other codes if necessary To use regular dialing Use the numeric keys to enter the fax telephone number press Set To review the numbers you have entered press or 4 Press Start If you are using the platen glass you will be prompted when the page has been scanned Place the next page for a multipage document press Start To start sending press Set NOTE Only one broadcasting job will be active at any given time To cancel sending press Stop Reset follow the instructions in the LCD When you press Stop Reset sending to all recipients will be canceled You cannot cancel sending to only one recipient See Chapter 7 System Monitor in the Basic Guide Dialing
71. problems you might encounter during fax operations and their remedies It also explains what to do if you cannot solve the problem by yourself LCD Messages The following messages are displayed in the LCD when the machine performs a function or if it encounters an error This section describes messages related to fax functions For other messages see Chapter 9 Troubleshooting in the Basic Guide CLEAR ADF Cause 1 There is a paper jam in the ADF Remedy Remove the document you are trying to copy in the ADF See Chapter 9 Troubleshooting in the Basic Guide Make sure that the document is not too long or too short See Chapter 3 Document Handling in the Basic Guide Then reset the machine by opening the front cover and then closing it Cause 2 The ADF roller rotates without feeding documents Remedy Fan the edge that will feed into the machine rst then tap the edge of multiple page documents on a at surface to even the stack LCD Messages 7 2 Troubleshooting 7 CLEAR ADF DOCUMENT TOO LONG Cause The document is longer than 14 356 mm or is not feeding correctly Remedy Reduce the length of the document to within 14 356 mm and then re send it INCORRECT PAPER SIZE CASS PAPER MISMATCH Cause The size of the paper in the cassette or multi purpose feeder is different from that of the paper speci ed in lt PAPER SIZE gt in lt COMMON SETTINGS gt of the Menu Remedy 1 Load the
72. r explains how to register the information necessary for sending and receiving faxes Guidelines for Entering Numbers Letters and Symbols Follow this procedure when you come to a step that requires you to enter a name or number 1 Press to switch to the letter mode A or the number mode 1 You can see what mode you are in by the character indicated on the top right corner of the LCD A _ Guidelines for Entering Numbers Letters and Symbols 2 2 Registering Information in Your Machine 2 2 Use the numeric keys to enter the character Press the key repeatedly until the character you want appears To enter two characters that are under the same key Press the numeric key press the same numeric key again For example to enter lt DD gt you would press 3 3 To enter a space Press twice To delete a character Press To delete an entire entry Press Clear Number Mode Letter Mode Key 1 _ 1 2 ABCabc 2 3 DEFdef 3 4 GHIghi 4 5 JKLjkl 5 6 MNOmno 6 7 PQRSpqrs 7 8 TUVtuv 8 9 WXYZwxyz 9 0 0 a amp lt gt Registering Sender Information 2 3 Registering Information in Your Machine 2 Registering Sender Information In the United States FCC rules governing the use of facsimile equipment state that your
73. r reception of a document You can enable or disable this feature or set the machine to print a report only when an error occurs p 6 6 USER DATA LIST Lists the current settings of the machine and the registered sender information p 6 8 ACTIVITY REPORT 6 2 Reports and Lists 6 ACTIVITY REPORT Printing the ACTIVITY REPORT By default the machine is set to print an ACTIVITY REPORT after every 20 transactions Transactions in an ACTIVITY REPORT are listed chronologically NOTE The recipient s fax telephone number DESTINATION TEL is not shown for the manually sent faxes If you want to print an ACTIVITY REPORT manually follow this procedure 12 03 15 10 905 795 1111 AUTO RX ECM 1 OK 1 12 03 15 14 905 795 1111 AUTO RX ECM 1 OK 1 12 03 15 22 03 3758 2111 SEQ B CAST ECM 3 OK 2 12 03 15 24 2 887 0166 SEQ B CAST ECM 3 OK 2 12 03 16 10 905 795 1111 AUTO RX ECM 1 OK 1 12 03 16 16 2 887 0166 AUTO RX ECM 4 OK 1 12 03 16 27 MANUAL TX ECM 1 OK 2 12 03 16 30 20 545 8545 TRANSMIT ECM 1 OK 5 12 03 16 53 03 3758 2111 AUTO RX ECM 1 OK 2 12 03 17 08 2 887 0166 TRANSMIT ECM 3 NG 1 12 03 17 20 1 432 2060 TRANSMIT ECM 0 NG 1 ACTIVITY REPORT 12 03 2003 17 28 FAX 1234567 CANON 001 STOP 0x21 ST TIME DESTINATION TEL MODE PGS RESULT Transaction mode Indicates an entry that has appeared on
74. rmation see the following Registering One Touch Speed Dialing on p 3 2 Registering Coded Speed Dialing on p 3 4 RECEIVED IN MEMORY Cause The machine received the fax in the memory because paper or toner ran out a paper jam occurred or incorrect paper size was loaded Remedy Load correct paper size in the cassette replace the cartridge or clear the paper jam For more information see the following Chapter 2 Paper Handling in the Basic Guide Chapter 8 Maintenance in the Basic Guide Chapter 9 Troubleshooting in the Basic Guide REMOVE MP PAPER Cause Paper is loaded in the multi purpose feeder Remedy Remove the paper from the multi purpose feeder If the machine receives the fax when paper is loaded in the multi purpose feeder the received document will be stored in the memory SELECT A4 LTR LGL Cause When the machine is receiving a fax the paper size setting is set to a size other than LTR LGL or A4 Remedy Set the paper size setting to LTR LGL or A4 and load paper of the same size The machine automatically prints the fax which was stored in the memory TX LIMIT REACHED Cause The fax jobs stored in the memory reached the maximum Remedy Wait for the machine to send any faxes stored in the memory then try sending again Error Codes 7 4 Troubleshooting 7 Error Codes Errors in reports are recorded as error code numbers because there is not enough
75. rrent date and time month day year hour minute 2 DATE SETUP Selects the format of the date displayed in the LCD MM DD YYYY DD MM YYYY YYYY MM DD 2 DEFAULT SETTINGS Selects the Copy Scan or Fax mode for the machine s default mode When the power cord is plugged in or after the auto clear function activates the standby display of the selected mode appears COPY The Copy mode is selected as default Menu Descriptions 8 4 Machine Settings 8 The factory default setting is in bold face COPY SETTINGS See Chapter 10 Machine Settings in the Basic Guide FAX SETTINGS SCAN The Scan mode is selected as default FAX The Fax mode is selected as default 3 AUTO CLEAR Sets the auto clear function If the machine remains idle for a set amount of time the display returns to the standby mode ON Sets the time until the machine returns to the standby mode 1MIN to 9MIN 2MIN OFF The auto clear function is turned off 4 ENERGY SVR TIME Sets the energy saver mode ON Sets the time until the machine enters the energy saver mode 3MIN to 30MIN 5MIN OFF The auto energy saver function is turned off Name Descriptions TEL REGISTRATION Registers fax telephone numbers for speed dialing 1 1 TOUCH SPD DIAL Registers the information on one touch speed dialing See Registering One Touch Speed Dialing on p 3 2 Up to 12 destinations can be registered TEL NUMBER ENTRY Re
76. scriptions on p 8 6 Ex TE L 0 Dialing an Overseas Number With Pauses 4 15 Sending Faxes 4 5 Use the numeric keys to dial the country code the area code and the fax telephone number of the other party NOTE If you enter a wrong number press Stop Reset start again from step 3 If you make a mistake press to delete the last digit Or press Clear to delete all the digits you entered You cannot enter a pause at the end of the fax telephone number 6 Press Start NOTE To cancel sending after dialing has started press Stop Reset follow the instructions in the LCD To take advantage of the speed dialing features of the machine register frequently used overseas numbers for one touch or coded speed dialing See Chapter 3 Speed Dialing Dialing an Overseas Number With Pauses 4 16 Sending Faxes 4 CHAPTER Setting the Receive Mode 5 1 5 Receiving Faxes This chapter describes the different ways to receive faxes It also explains how to set the receive mode and to cancel the documents the machine is receiving Setting the Receive Mode Follow this procedure to set the receive mode 1 Press FAX Receive Mode 2 Press or to select the receive mode You can select from the following lt FAX ONLY MODE gt to automatically receive faxes only Voice calls will be disconnected See Receiving Faxes Automatically FAX ONLY
77. the telephone company may temporarily disconnect service The telephone company also retains the right to make changes in facilities and services which may affect the operation of this equipment When such changes are necessary the telephone company is required to give adequate prior notice to the user FCC Notice imageCLASS MF5550 Facsimile Transceiver Model H12295 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept an interference received including interference that may cause undesired operation xi NOTE This equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient
78. ting signal Index 9 3 Appendix 9 Index Symbols keys 1 2 Numerics 1 TOUCH LIST description 6 1 printing 3 9 sample 3 10 1 TOUCH SPD DIAL setting 8 4 A ACTIVITY REPORT description 6 1 8 6 8 8 printing 6 2 setting 6 3 Alarm indicator 1 2 ANS MACHINE MODE 5 3 AUTO CLEAR setting 8 4 AUTO REDIAL setting 8 6 C CASS PAPER MISMATCH message 7 2 CLEAR ADF message 7 1 7 2 Clear key 1 3 Coded Dial key 1 3 CODED DIAL LIST description 6 1 printing 3 9 sample 3 10 CODED SPD DIAL setting 8 4 Coded speed dialing changing deleting 3 5 description 3 1 registering 3 4 using 4 8 COMMON SETTINGS settings 8 3 Customer support 1 1 D Date amp Time entering 2 4 DATE SETUP setting 8 3 DATE TIME SETTING settings 8 3 DEFAULT SETTINGS setting 8 3 Dialing coded speed 3 1 3 4 4 8 group 3 1 3 6 4 9 methods 4 7 one touch speed 3 1 3 2 4 8 regular 4 7 DOCUMENT TOO LONG message 7 2 DRPD 5 5 description 5 4 8 6 E Energy Saver key 1 3 ENERGY SVR TIME setting 8 4 Envelope 8 3 Error Codes 7 4 Exposure adjusting 4 6 key 1 2 F F T RING TIME setting 8 7 FAX DEFAULT settings 8 7 Index 9 4 Appendix 9 FAX key 1 2 Fax mode 1 4 FAX ONLY MODE 5 2 FAX SETTINGS settings 8 4 G GROUP DIAL LIST description 6 1 printing 3 9 sample 3 10 GROUP DIAL setting 8 5 Group dialing changing deleting 3 8 description 3 1 register
79. with this symbol is a PDF manual included on the accompanying CD ROM To view the PDF manual format Adobe Reader Adobe Acrobat Reader are necessary If Adobe Reader Adobe Acrobat Reader are not installed on your system please download them from the Adobe Systems home page Setting Up the Machine Software Installation Set Up Sheet Copying Printing Instructions Troubleshooting Basic Guide Fax Instructions Troubleshooting Facsimile Guide This Manual Software Installation and Instructions Troubleshooting Software Guide CD ROM The machine illustration on the cover may differ slightly from your machine How This Manual Is Organized Introduction Registering Information in Your Machine Speed Dialing Sending Faxes Receiving Faxes Reports and Lists Troubleshooting Machine Settings Appendix Includes the speci cations of the machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact speci cation please contact Canon iv Contents Preface
80. y prints the fax You can receive a fax while performing the following tasks Printing Scanning Scan mode Printing reports or lists You cannot receive a fax while performing the following tasks Copying Sending or printing a fax Scanning to send a fax Receiving Faxes in the Memory When a Problem Occurs 5 7 Receiving Faxes 5 Receiving Faxes in the Memory When a Problem Occurs If the machine encounters a problem when it is receiving a fax the machine automatically stores the unprinted pages of the fax in the memory and the LCD displays lt RECEIVED IN MEMORY gt as well as one or more messages When the problem is cleared the machine automatically prints the fax which was stored in the memory For an explanation of the message s and details on the action to take see Error Codes on p 7 4 NOTE The machine memory can store up to approximately 99 pages Once the pages are printed they are deleted from the memory If the memory becomes full you will not be able to receive the remaining pages Contact the other party and ask them to resend the remaining pages of the fax Based on the condition that the other party sends the fax by the imageCLASS MF5550 with ITU T No 1 Chart Standard Mode The maximum number of pages that the machine s memory can store differs depending on the other party s machine Canceling Receiving 5 8 Receiving Faxes 5 Canceling Receiving Follow this pro

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