BT Hub Phone 2.1 User's Manual
Contents
1. Learn about Your BT Hub Phone is easy to use and specially designed for BT Broadband Talk Use this section to learn about BT Hub Phone 5 BT Broadband Talk 6 BT Hub Phone Your BT Hub Phone is a versatile phone that you can use around your home to enjoy great value call rates by making calls over the internet with BT Broadband Talk It s a digital cordless telephone with High Definition Sound Hi dS that s designed to work with your Hub Other features include e 150 contacts in a shared phonebook and 50 contacts in the handset phonebook with space for home home mobile work and work mobile for each contact e incoming call tracking shows last 50 numbers e easy reference redialling shows last 25 numbers e convenient hands free speaker e slick inverse video display e choice of 10 polyphonic ringer melodies gt Set up see page 12 gt Using the phone see page 17 gt Help see page 61 BT Broadband Talk As a BT Total Broadband customer you can have a virtual phone line in the house without extra line rental So you can enjoy inclusive Evening amp Weekend calls to UK landlines as well as very low rates on calls abroad You can give it to the children to use as their own line or use it for your work calls You can also enjoy the freedom and flexibility of making more than one phone call at a time when using BT Broadband Talk For example two calls can be made u2. If you don t view all of the new missed calls the event pop up will remain on the standby screen showing the new total Once you have viewed all missed calls on one handset the missed calls notification will remain on other handsets 42 Calls list options To save a number as a new contact 1 2 3 4 5 6 7 From standby press Menu scroll to Calls Lists Press Select If required scroll to the list you want and press Select Scroll to the entry you want to save and press Options Scroll down to Save number and press Select New Contact is highlighted press Select Highlight the type of phone number and press Select Enter the name and press Save to return to the calls list Save a number to an existing contact 1 NO Un A W N From standby press Menu scroll to Calls Lists Press Select If required scroll to the list you want and press Select Scroll to the entry you want to save and press Options Scroll down to Save number and press Select Scroll down to Add to contact and press Select Scroll to the entry you want to add to and press Select Scroll to an available space or select an existing number if you want to replace it and press Select If replacing an existing number press Yes to replace the number or No to cancel 43 Delete a calls list entry 1 From standby press Menu scroll to Calls Lists Press Select If required scroll to the list you want and press Select Scrol
3. 2 Scroll down to Helpdesk and press Select to dial 1 Please note that there are other directory services available Please refer to bt com for pricing information 45 Call Waiting Call Waiting lets you know if an incoming call arrives while you are already on the phone You will hear a soft beep every 5 seconds the beep is not audible to the person you are speaking to and the second caller s details will be shown on the handset display You can put the current call on hold and speak to the second caller or reject the second call e If you have more than one handset the other handsets will ring unless the maximum number of calls is already in progress Call Waiting is set automatically you can turn this feature off by using 43 When you turn Call Waiting off you will hear a beep To switch between the current and waiting callers 1 Press Switch to answer the waiting call and put your current caller on hold Press Switch or the R Recall button again to toggle between the two calls To end the current call when switching between callers press KY Then press Yes to reconnect to the other caller or No to end the other call If you do not press any button for 30 seconds the waiting call is routed to all handsets registered to the BT Hub 2 0 To end the current call and speak to the waiting caller 1 When you get a call waiting press to end the current call 2 When your handset rings with the second call press
4. 2 All available handsets are displayed Or scroll up or down to the handset you want to call and press Select 3 When the other handset answers you can announce the caller Press BY to transfer the call e If a handset is unavailable when you try to call it the display shows Handset unavailable e Maximum links alert if you try to make a call and the Hub is already being fully used no more internal or external calls can be made until another call has been ended If this happens your handset will display Maximum handset links to the Hub in use 58 Help If your question isn t answered here please see online help at www bt com broadbandtalk support If you still need some help call us on 0800 111 4567 What if my phone won t turn on How do know BT Broadband Talk is set up on my Hub When am using BT Broadband Talk What do the different battery icons mean Why does my phone keep flashing What s my handset s range What are my BT Broadband Talk charges What do need to know about my BT Broadband Talk bill How can direct my landline calls to my Hub Phone How can make outgoing calls on my BT Broadband Talk phone using my standard phone line number How can set up the 1571 voicemail service on my Hub Phone Can my household make multiple calls at the same time Can transfer calls between BT Broadband Talk phones What can affect call qualit
5. A Full reset returns all of the handset settings back to their default settings and deletes all calls and contact information stored in the handset O Neither reset affects registration or settings stored in the BT Hub such as the shared Contacts List Shared Contacts which is the default setting are not deleted 54 To perform a Settings or Full reset 1 2 3 Press Menu scroll down to Settings and press Select Scroll down to Reset and press Select Highlight either Handset settings or Full reset and press Select Enter the System PIN and press Select to confirm 55 Using additional handsets You can register up to five Hub Phone 2 1 or GAP compatible handsets to your BT Home Hub 2 0 With more than one Hub Phone 2 1 registered to the same Hub you can make internal calls transfer external calls and hold a conference call To register a Hub Phone 2 1 1 Press Menu scroll to Settings press OK 2 Scroll to Registration press OK 3 Register handset is selected press OK 4 Follow instructions on page 14 To register a GAP compatible handset e Please note that a GAP compatible handset guarantees only the basic call functions will work correctly with your BT Hub Certain functions such as caller display access to shared phonebook and internal calls may not function 1 Press the Wireless Association button on the side of your Hub so the phone and wireless lights are flashing to put the Hub into registration
6. L Job No ag Revision 3 02 DR Client Modified 22 08 08 adp Project Er Home Phone 2 1 UG Created 25 04 08 FULL VERSION Thank you for choosing BT We hope you enjoy using your stylish new BT Hub Phone to make great value calls with BT Broadband Talk Best wishes BT Total Broadband team Quick Start Follow these simple steps to set up your BT Hub Phone 2 1 For more detailed instructions and troubleshooting please see page 12 Fold out Quick Start Follow these simple steps to set up your BT Hub Phone 2 1 Set up your BT Home Hub 2 0 and check that its Phone light is glowing steady blue If the Phone light isn t steady blue see page 11 p wireless amp Phone Upgrading Press the Wireless Association button on the side of your Hub The phone and wireless lights will start flashing I 2 Sq PAREN x Q 7 Phone F I jenossy LH SSa alIM GD uol CQ Find out more Q Check box contents C O AAA Ni MH rechargeable batteries x2 pre installed in handset User Guide ca Power adapter not BT Hub Phone 2 1 un required when cradle is attached to Hub 6 Press OK on your Hub Phone Registering Please wait will appear on the handset screen followed by Handset registered Registering Please wait the Wi button on the OK Ba 1 Handset registered Q For more detailed instructions
7. 5 Press Menu scroll down to Settings and press Select Sounds is highlighted Press Select Scroll down to Handset tones and press Select Scroll down to Battery low and press Select Scroll up or down to highlight On or Off and press Select to confirm 49 Display To switch the new event backlight flash on off When new event pop ups are displayed for example new missed calls received and the handset is on the charger the screen will also flash or pulse The default setting is On 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Display and press Select 3 Scroll down to Flashing and press Select 4 Scroll up or down to highlight On or Off and press Select to confirm To change the handset name The handset name appears on the standby screen If you have more than one handset it can be useful to change the handset name for example to Kitchen or Paul The default setting is Hub Phone 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Handset name and press Select 3 Use the keypad to enter a name up to 12 characters for the handset and press Select to confirm Press Clear to delete unwanted characters Alarm and time settings You can use your Hub Phone as an alarm clock The current time shown in the handset display is set automatically by your Hub To set an alarm on off 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Tim
8. Learn about BT Broadband Talk see page 6 gt Help see page 59 gt More information www bt com broadbandtalk support www bt com setup talk To switch the handset power on off 1 Press and hold BJ 2 Press BY to switch the handset back on again To make an external call 1 Press QE wait for the dial tone then dial the full telephone number e Press Up or Down during the call to adjust the volume of the caller s voice To enter the number before dialling pre dial 1 From standby enter the full phone number you want to dial up to 24 digits If you make a mistake press Clear to delete incorrect digits 2 Press to dial 28 To end a call 1 Press KEY or place the handset back on the cradle if auto talk option is on see page 52 Options before dialling After entering a number and before dialling press Options Then scroll to e Call number press Select to dial e Save number press Select to add to your Contacts see page 35 e Set as speed dial press Select to save as a speed dial number see page 33 e Withhold number press Select to add 141 to your number and prevent your number being displayed on the receiving phone e Display number press Select to add 1470 to your number to ensure it is displayed on the receiving phone Options during a call During a call press Options Then scroll to e Contacts press Select to open your Contact list e Transfer call press Select t
9. Making calls with Broadband Talk To switch the handset power on off To make an external call To enter the number before dialling pre dial To end a call Secrecy Receiving calls Handsfree calling Redial Speed dial Find handset Paging Key lock Handset ringer Contacts To add a new Contact To access your Contacts To dial a number from Contacts Contact options To edit a Contact 22 22 24 26 27 28 28 28 28 28 29 30 30 31 32 33 34 34 34 35 35 36 36 37 37 More 19 To add a number to a Contact To delete a number from a Contact To set a default number To assign a ringtone to a Contact To assign a Contact number to speed dial button Contact list options To delete a Contact To select shared or handset only Contacts List To check the memory status To delete all Contacts Calls Lists To view the Calls Lists To dial a number from a Call List Missed calls Calls list options To save a number as a new Contact Save a number to an existing Contact Delete a Calls List entry Delete all calls BT Services BT Answer 1571 BT Hub Helpdesk Call Waiting To switch between the current and waiting callers To end the current call and speak to the waiting caller To ignore the waiting caller BT 118 500 directory enquiries Settings To change your ringtone To set the ringer volume To switch the Voicemail alert on off To switch keypad tones on off To switch the battery low wa
10. The second caller is only charged from the second you answer not while they are waiting to be connected 46 To ignore the waiting caller 1 Press Reject to ignore the waiting caller and continue with your current call The rejected call will be added to the missed calls list e Call Waiting is automatically provided on your BT Broadband Talk service If the call comes through your standard phone line the caller will hear a busy tone unless you have subscribed to the PSTN Call Waiting service BT 118 500 directory enquiries 118 500 is BT s new directory enquiries number Its helpful UK based operators can search for the number of a person or business by location 118 500 can also return business listings by type e g hotels in Birmingham To call BT 118 500 directory enquiries 1 Press Menu scroll down to BT Services and press Select 2 Scroll down to BT 118500 and press Select to dial Calls to 118 500 cost 49p per minute or part thereof with a 29p connection charge from BT landlines excluding BT payphones Mobiles and other networks may vary Prices correct at time of publication 07 2008 47 Settings Sounds To change your ringtone 1 Press Menu scroll down to Settings and press Select 2 Sounds is highlighted Press Select 3 Ringtone is highlighted Press Select 4 Scroll up or down to highlight External Calls or Internal Calls and press Select 5 Scroll to the ringtone you want to use and press Select
11. A sample is played as each one is highlighted To set the ringer volume 1 Press Menu scroll down to Settings and press Select 2 Sounds is highlighted Press Select 3 Scroll down to Ringing volume and press Select 4 Scroll up or down to set the ringer volume level you want to use and press Select If you select Off the dy icon is displayed when the handset is in standby To switch the Voicemail alert on off Your Hub Phone will beep to let you know that you have new voicemail The default setting is On 1 Press Menu scroll down to Settings and press Select 2 Sounds is highlighted Press Select 3 Scroll down to Voicemail and press Select 4 Scroll up or down to highlight On or Off and press Select to confirm 48 To switch keypad tones on off Keypad tones are the beeps you hear when you press a button on the keypad You can switch these beeps on or off The default setting is On 1 2 3 4 5 Press Menu scroll down to Settings and press Select Sounds is highlighted Press Select Scroll down to Handset tones and press Select Keypad tone is highlighted Press Select Scroll up or down to highlight On or Off and press Select to confirm To switch the battery low warning on off When the handset battery is running low you will hear a warning beep You can switch this beep on or off The default setting is On Your handset will still display a pop up warning message if the beep is on or off 1 2 3 4
12. Scroll to the ringtone you want to use for the contact and press Select A sample is played as each ringtone is highlighted To assign a Contact number to speed dial button When set as a speed dial you can dial the number just by pressing and holding the 1 9 button you have selected 1 Press Contacts Highlight the required contact and press the OK button 2 Highlight the number you want to assign and press Options 3 Scroll down to Set as speed dial and press Select 4 Scroll to the 1 9 button number you want to use and press Save to confirm 38 If you select an already full slot you are asked if you want to replace the existing number Press Yes to confirm Contact list options To delete a Contact 1 Press Contacts Highlight the contact you want to delete and press Select 2 Scroll to Delete contact and press Select Then press Yes to confirm or No to cancel To select shared or handset only Contacts List Select whether the Contacts on your handset are shared between all handsets registered to the Hub or exclusive to your handset only e You can store 150 shared contacts but only up to 50 handset only contacts 1 Press Contacts With any contact highlighted press Select 2 Scroll down to Contact List and press Select 3 Highlight Shared or Handset and press Select to confirm To check the memory status See how much capacity is available for more Contacts 1 Press Contacts With any contact highlighted pr
13. The maximum length for names is 24 characters 35 4 Now scroll down to the number type you want and enter the phone number If you have more than one phone number for the contact add those as well You can set one number to be the default see page 38 O Important you need to store the complete phone number including the dialling code Numbers can be up to 20 digits long 5 Press Save to save the contact To access your Contacts 1 From the standby screen press Contacts Your contacts are stored alphabetically 2 To view the contact details press the OK button You can see all numbers for the contact and the assigned ringtone The default number if set is outlined e g Home Home l Home Mobile al work to work Mobile To dial a number from Contacts 1 Press Contacts 2 Scroll up or down to the contact Or search alphabetically by entering the first letter of the contact the list will jump to all entries beginning with that letter For example to find Karen press EM twice to display entries beginning with K If necessary scroll to the exact entry 3 Press Qj to dial the default number If you want to dial a different number press the OK button to open the contact details scroll to the number and press Y 36 Contact options To edit a Contact 1 Press Contacts Then scroll to or search for the contact you want to edit and press the OK button 2 Highlight the detail you want to edit e g home numbe
14. already up BT Broadband Talk 12 2 Check box contents AAA Ni MH rechargeable batteries x2 pre installed in handset User Guide S c BT Hub Phone 2 1 Charging Power adapter not cradle required when cradle is attached to Hub 3 The rechargeable batteries are already installed Pull the plastic tab away from the handset to activate them asn a1049q sinoy pZ 104 saaneq Bey pue qey siy anowiay Pany Apeayje seueneq jqe buepay mnd 2 Note the position of the pull out tab may be different on some phones Ifyou ever need to remove the batteries slide open the battery compartment cover and insert your finger nail under the end of one the batteries to pull it out 13 Q 14 When Register handset to your Home Hub appears on the handset screen press OK Your phone should be on but if it isn t press and hold down the red button If the phone doesn t turn on check that the batteries are the right way round or see page 62 Register handset to your Home Hub OK HEC q U If registration fails the screen will display Register handset to your Home Hub again and you ll have to try again Press the Wireless Association button on the side of your Hub The Phone and Wireless lights will start flashing AS uonepossy SSM Note if the Hub 2 0 is in power save mode all the lights will remain off throughout th
15. handsets registered to the Hub will continue ringing allowing someone else to take the call 30 To reject the call When the phone rings press Reject to switch the call directly to your voicemail service Q If your Broadband Talk service is unavailable when you try to make a call BT Broadband unavailable will be displayed This lets you know that calls you make will be over the standard phone line You can make calls as normal using the standard line after this warning screen has switched off Or select the PSTN line manually by pressing 5 then dialling the number as normal As the call is routed via the standard line service different charges may apply Handsfree calling Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to both sides of your conversation To make a handsfree call 1 Press twice When you hear the dial tone dial the number When Handsfree is active the C icon is displayed To switch to handsfree during a call 1 During a call press to switch between the handset and handsfree e Press Up or Down during the call to adjust the volume of the caller s voice Headset To use a headset plug the jack into the connector on the side of the handset see page 22 31 Redial Your handset automatically saves the last 25 numbers you dialled in the dialled calls list together with the date and time you made each call From the list you c
16. information provided to the emergency services is limited to the address of the associated telephone line where applicable BT does not currently support number portability Can take my BT Broadband Talk number with me to another provider It isn t currently possible to transfer your BT Broadband Talk number to another provider Your Hub and Hub Phone cannot be used with another provider 68 General information Safety O Important this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services General Only use the power supply included with the product Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the power supply is 044729 044730 or 044732 Check the item code originally supplied before ordering a new one For the handset use only approved AAA Nickel Metal Hydride Ni MH rechargeable batteries Never use other batteries or conventional alkaline batteries They could lead to a short circuit or destroy the battery casing Recommended batteries should have a power rating of 750mAh 1 2v or greater mAh You should always replace both batteries at the same time and use the rating supplied originally Do not open the handset other than to change batteries This could expose you to high voltages or other risks Contact the Helpline for all rep
17. its surfaces 70 Do not submerge any part of your product in water and do not use it in damp conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord for the duration of the storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic mum Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial wa
18. BT Broadband Talk calls You can however turn your computer off and still use BT Broadband Talk You can t make calls to the operator non BT directory enquiries or dial up Internet Service Providers using the BT Broadband Talk service To make calls using your normal landline you should use the phone or phones plugged into a phone socket using an ADSL filter You can also make normal landline calls using a phone connected to your Hub by dialling 5 before the rest of the number You won t however be able to take advantage of BT Broadband Talk rates when you make calls using a landline phone Please note that BT Broadband Talk doesn t currently support number portability text relay or directory enquiries for disabled customers Q gt More information www bt com broadbandtalk support gt Help see page 59 Set up N O Important your broadband service needs to be working for you to set up BT Broadband Talk Please check that your Hub s Broadband light is glowing steady blue If it isn t please see your BT Home Hub User Guide Use this section to set up BT Broadband Talk 11 BT Hub Phone 12 BT Broadband Talk set up Follow these simple steps to set up BT Broadband Talk 1 Sign up to BT Broadband Talk If the Phone light on your Hub or router is steady blue or you received your BT Broadband Talk telephone number by email or letter you already have a BT Broadband Talk account and do not need to sign up
19. Please go to step 2 If you don t yet have an account you can sign up at www bt com broadbandtalk 2 Check equipment All you need is a broadband connection a BT Home Hub or compatible router and your BT Hub Phone 3 Activate BT Broadband Talk If the Phone light on your Hub or router is steady blue your BT Broadband Talk service is already activated 11 Please go to step 4 If it isn t active please log in at www bt com bbt using your BT Broadband Talk number and password and following the instructions Your BT Broadband Talk number and password were sent to you by letter or email 4 BT Broadband Talk is set up You re now ready to connect your BT Hub Phone 2 1 You can also use BT Broadband Talk with a standard phone plugged into the back of your Hub CY gt Learn about BT Broadband Talk see page 6 gt More information www bt com setup talk gt Help see page 59 BT Hub Phone set up Follow these simple steps to set up your BT Hub Phone 2 1 1 Set up your BT Home Hub 2 0 and check that its Phone light is glowing steady blue If the Phone light isn t steady blue you need to activate BT Broadband Talk see page 11 y Wireless Upgrading Note if the Hub 2 0 is in power save mode all the lights will remain off throughout the Hub Phone set up proccess apart from the the orange power light However you should still be able to succesfully complete the Phone set up as long as you have set
20. Power ch End a call Press and hold to switch the handset power off or on Exit a menu QQ gt Set up see page 12 gt Help see page 59 gt Learn about your Hub Phone see page 5 7 Calls list Vol Scroll Down From standby opens the all calls list During a call press to decrease the volume Scroll down through menus lists 8 Talk Handsfree Make or receive a call During a call press to switch to and from handsfree mode 9 1 0 When entering text press to insert symbols punctuation 10 Ringer off amp From standby press and hold to switch the ringer on or off 11 Keypad lock amp Text entry mode t Press and hold to lock keypad Press Unlock and then to unlock Changes text entry mode eg Abc ABC 123 etc 12 Recall Switch to a caller waiting on hold 13 Internal calls Make calls or transfer calls to another handset requires more than one handset registered to the base 23 Handset menus Menu option buttons Use the soft keys to select the options shown above them in the display Menu Left soft key OK select button Right soft key Up down scroll buttons Press Back to go back one level in a menu Or press to exit and return to standby Using menus Here s how to use your handset s menu 1 When your handset s displaying the standby screen press Menu to open the main menu 2 Use the Up and Down buttons to scroll through the menu
21. airs 69 e It is recommended that advice from a qualified medical expert be sought before using this product in the vicinity of emergency intensive care medical equipment e It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product e Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference e Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Hearing aids Please note that the BT Hub Phone 2 1 works by sending radio signals between the handset and base These signals may interfere with some hearing aids causing a humming noise Cleaning Simply clean the handset and hub with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental e Do not expose to direct sunlight e The product may heat up when the batteries are being recharged This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over
22. an dial delete or save a number to the Contacts To redial a number from the dialled calls list 1 From the standby screen press Up to open the dialled calls list The most recently dialled number is displayed Then scroll up or down to the highlight the number 2 Press Y to dial the number e If you have dialled the same number on more than one occasion the call will appear only once in the list Each redial number can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored Redial names can be up to 12 characters To delete entries from the dialled calls list 1 Press Up to open the dialled calls list Then scroll to the entry you want to delete 2 Press Options then scroll down to Delete to remove individual entries or Delete all calls to delete all entries Then press Select To save a dialled number to your contacts 1 Press Up to open the dialled calls list Then scroll to the number you want to save 2 Press Options then scroll down to Save and press Select 3 Highlight New Contact to create a new contact with the number or Add to contact and press Select 32 4 Ifyou selected New Contact scroll to the type of number you want and press Select Enter a name using the keypad see page 35 for help with entering names Then press Save to confirm 5 If you selected Add to contact scroll to the required contact and press Select Numbers for the selected contact are displayed Highl
23. and troubleshooting please see page 12 G The rechargeable batteries are already installed Pull the plastic tab away from the handset to activate them et LS asn aloyaq sinoy Ya 40 seueneq aB1e4 gt pue qer siy anoway pany Apeasje saueyeq aqeabseyroy mnd 4 Note the position of the pull out tab may be different on some phones 7 Attach the charging cradle to the Hub by pulling the Hub s grey front cover towards you and then push the charging cradle in to attachit LL E For more information on using your Hub Phone around your home including making great value calls using BT Broadband Talk please see page 7 When Register handset to your Home Hub appears on the handset screen press OK Register handset to your Home Hub OK Place the Hub Phone in its cradle and leave it to charge for 24 hours before making any calls Contents For simple quick BT Hub Phone set up we suggest you use our Quick Start guide Use the rest of this booklet to find out all about your BT Hub Phone and making great value calls over the internet with BT Broadband Talk including more detailed information and set up t Learn about 3 BT Hub Phone and BT Broadband Talk Set up 9 More detailed than Quick Start Using the phone 17 How to use your Hub Phone 2 Help 59 Getting some help and common questions Learn about
24. apacity of your rechargeable AAA Ni MH batteries will reduce with time as they wear out giving the handset less talk and standby time You will eventually need to replace them Please make sure your replacements have the same mAh rating as the originals Why does my phone keeps flashing This is to indicate a new event such as a missed call see page 27 Once the new events have been viewed the display will stop flashing The flashing alert is setto On as a default but can be turned off see page 50 What s my handset s range Your BT Hub Phone 2 1 has a range of up to 300 metres when there s a clear line of sight between it and your Hub When there s no clear line of sight this range could be reduced to 50 metres Thick stone walls can severely affect its range e Please note your Hub Phone s Y icon flashes and its screen shows Searching for Hub when you re out of range What are my BT Broadband Talk charges To find out about charges go to the what is costs section of www bt com broadbandtalk 64 What do need to know about my BT Broadband Talk bill Broadband Talk can be added to your existing phone bill If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill However you won t see any charges if you ve the inclusive Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6pm and 6am or at weekends Please not
25. availability and may be modified from time to time Services and equipment are supplied subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of a contract O British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd Issue 3 ADP08 08
26. e Hub Phone set up proccess apart from the the orange power light However you should still be able to succesfully complete the Phone set up as long as you have set already up BT Broadband Talk 6 Press OK on your Hub Phone Registering Please wait will appear on the handset screen followed by Handset registered 1 the Wi k Go button on the egistering Please wait Handset registered 7 Attach the charging cradle to the Hub by pulling the Hub s grey front cover towards you and then push the charging cradle in to attach it LL If you d prefer not to attach your Hub Phone to your Hub you can keep it charged using the supplied power adapter and the cradle see next page 15 A Warning do not place your BT Hub Phone 2 1 in the bathroom or other humid areas 8 Place the Hub Phone in its cradle and leave it to charge for 24 hours before making any calls pire joiek With the batteries fully charged you should have up to 10 hours talk time or up to 100 hours standby q gt Learn about your Hub Phone see page 5 gt Learn about BT Broadband Talk see page 6 gt Using the phone see page 17 gt Help see page 59 16 Using the phone Using the phone Use this section to find out more about Your handset Handset buttons Handset menus Handset display New event indicators Making and receiving calls
27. e settings and press Select 3 Alarm is highlighted Press Select 50 4 On Off is highlighted Press Select 5 Scroll up or down to highlight On daily Mon Fri or Off Press Select to confirm 6 Use the keypad to enter the time unless set to Off in 24 hour format e g for 2pm enter 1400 Then press Save to confirm The icon is displayed when an alarm has been set To stop the alarm ringing 1 When the alarm goes off your handset rings and the icon is displayed Press Stop to silence the alarm To change the alarm ringtone 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Time settings and press Select 3 Alarm is highlighted Press Select 4 Scroll down to Alarm melody and press Select If required scroll up or down to On and press Select 5 Scroll to the ringtone you want to use and press Select A sample is played as each one is highlighted To change the time format 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Time settings and press Select 3 Alarm is highlighted Scroll down to Time format and press Select 4 Scroll up or down to highlight 12 hour or 24 hour and press Select to confirm Note the time and date on the handset are automatically set by the Hub E Note the time and date on the handset are automatically set by the Hub 51 Call settings To add or edit a speed dial You can use the settings menu to set new speed dial numbers The de
28. e that you ll be charged for calls to excluded numbers mobile premium rate or international How can direct my landline calls to my Hub Phone You can easily make incoming calls to your landline phone ring on your Hub Phone Simply go to your Hub Manager at http bthomehub home and change your settings on the telephones page How can make outgoing calls on my BT Broadband Talk phone using my standard phone line number Simply dial 5 and then the number you want to call After dialling 5 you must wait for a different dial tone from the one you normally use with BT Broadband Talk before dialling a number Please remember if you do this you won t be taking advantage of BT Broadband Talk call rates How can set up the 1571 voicemail service on my Hub Phone If you didn t order the 1571 voicemail service when ordering BT Broadband Talk you can set it up by logging in see note below to your BT Broadband Talk account at www bt com broadbandtalk youraccount and following the messaging options instructions The 1571 voicemail service may be withdrawn if it is not used for a period of 90 consecutive days e Your BT Broadband Talk number and password were sent to you by letter or email 65 Can my household make multiple calls the same time Yes your household can enjoy the freedom and flexibility of making more than one phone call at a time For example two calls can be being made using BT Hub Phone handsets and a third usi
29. ess Options 2 Scroll down to Memory status and press Select e Memory full alert when the Contacts memory is full if you try to add a new entry the display shows Contacts List memory full 39 To delete all Contacts 1 Press Contacts With any contact highlighted press Options 2 Scroll down to Delete all and press Select Then press Yes to confirm or No to cancel O Important if you are using a shared contact list see previous page all contacts shared between all handsets will be deleted 40 Calls lists Your Hub Phone stores details of calls you make and receive in the calls lists There are four calls lists missed answered dialled and all calls a combination of the other three Details of the last 50 incoming calls missed and answered and the last 25 dialled calls are saved in the calls lists When a calls list is full a new call replaces the oldest The missed and answered calls lists are shared across all handsets Dialled calls are specific to each handset e BT Broadband Talk has automatic presentation of the caller s number Numbers can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored To view the calls lists 1 From standby press the down button all Calls List are displayed or press up and the dialled calls list is displayed Or press Menu scroll to Calls Lists Press Select 2 Press Select to view all calls or scroll to the list you want to view a
30. fault speed dial for ME is BT Answer 1571 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Call settings and press Select 3 Scroll down to Speed dial and press Select 4 Scroll to highlight the Speed dial button number 1 9 you want to assign or change and press Edit 5 Either press Clear to delete the existing number then enter the new phone number in full or press Contacts to add a number from the Contact list Scroll to the entry and the number you want then press Select 6 Press Save to confirm To switch auto talk on off When you receive a call if the handset is on the cradle you can answer it by lifting the handset off the cradle this is called auto talk When you switch auto talk off all calls must be answered by pressing Y The default setting is On 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Call settings and press Select 2 Scroll down to Auto talk and press Select 4 Scroll up or down to highlight On or Off and press Select 52 Handset software Automatic software upgrade Your BT Home Hub 2 0 checks regularly for handset software upgrades If there is a new version of software available each handset registered to the Hub 2 0 will be automatically upgraded one at a time The process takes only a few minutes during which the handset will display Software upgrade in progress To manually check for software update 1 Press Menu scroll down to Se
31. he option you choose when you place your order 72 If you have to return your BT Hub Phone 2 1 If the Help team can t fix your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt Enter your base PIN here Technical information Only use the approved base mains power supply item code is either 044729 044730 or 044732 When ordering replacements please check what the item code is for the originally supplied power supply unit Only use approved AAA Ni MH rechargeable batteries R amp TTE Directive and Declaration of Conformity This product is intended for use within the UK for connection to the public telephone network This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC The Declaration of Conformity for the BT Hub Phone 2 1 is published on the web site www bt com 73 BTE Offices worldwide The services described in this publication are subject to
32. ight an empty slot or an existing number if you want to replace it and press Select Then press Save to confirm Speed dial You can assign a phone number to each of the 1 9 keypad buttons and speed dial the number by pressing and holding the button To store a speed dial number 1 You can store a speed dial number from the Contacts List see page 38 Storing a new speed dial number automatically overwrites any number previously stored in that position To dial a speed dial number 1 Press and hold the keypad button 1 9 where the number you want is stored The number is displayed and dialled 33 i handset Paging Press the Find Handset button on the side of your Hub All handsets registered to the Hub will ring helping you locate a missing handset The handsets will ring for 1 minute or or until any button on the handset is pressed on any handset or Find Handset is pressed again on the Hub Key lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around O Important while the keypad is locked you can still make calls to emergency numbers 999 112 To switch key lock on and off 1 Press and hold EX When the keypad lock is active the amp icon is displayed 2 To unlock press Unlock and then EE e While the keypad is locked you will still be able to answer external calls When you end the call the keypad will remain locked Handset ringer If you do not want t
33. l to the entry you want to delete and press Options Delete is highlighted Press Select then Yes to confirm or No to cancel Delete all calls 1 44 From standby press Menu scroll to Calls Lists Press Select Select the All Calls list to delete all calls or scroll to an individual list to delete just the calls in that list and press Select Press Options Scroll down to Delete all calls Press Select then Yes to confirm BT Services Your BT Hub Phone 2 1 gives you easy access to a range of BT services via the main menu e BT Answer 1571 your voicemail service e Helpdesk BT Hub Helpdesk assistance e Call Waiting lets you know if a second caller is trying to reach you e BT118 500 BT Directory assistance BT Answer 1571 To call 1571 and access your voicemail 1 Press Menu scroll down to BT Services and press Select 2 BT Answer 1571 is highlighted Press Select to dial and then follow the voice prompts For easy dialling 1571 is also stored as a speed dial number 1 Press and hold f to speed dial BT Answer 1571 then follow the voice prompts BT Hub Phone Helpdesk There is a comprehensive help section at the back of this guide on page 61 If your question isn t answered there you can also see the online help at www bt com broadbandtalk support If you still need some help you can call the Hub Helpdesk To call the BT Hub Helpdesk 1 Press Menu scroll down to BT Services and press Select
34. list 3 When the menu item you want is highlighted press OK to select its sub menus Accessing menus directly from the standby screen Press Contacts the right soft key to open the Contacts List Press Up to open the dialled calls redial list Press Down to open the all Calls List 24 Menu map Yo AA Calls Lists All Calls Missed Calls Answered Calls Dialled Calls gt Learn about your Hub Phone see page 5 Contacts Add contact View details Delete contact Contacts List Memory status Delete all gt Set up see page 12 gt Help see page 59 x Settings Sounds Display Handset name Time settings Call settings Handset software System PIN Registration Reset BT BT Services BT Answer 1571 Helpdesk Call Waiting BT 118 500 See bt com for pricing Other enquiry services available 25 Handset display Example standby screen Time Date Battery charge 16 Apr08 Missed calls event reminder Q 10 15am 1 Kitchen Contacts Shortcut to Handset Shortcut to menu number and contacts name Handset display icons Q Missed call s A Keypad locked a Ringer off silent Y Out of range of Hub Alarm set f Battery charge Q gt Learn about your Hub Phone see page 5 gt Set up see page 12 gt Help see page 59 Number relates to number of handsets you ve registered to your Hub you can have up to five 26 New even
35. mode 2 Follow the registration instructions supplied in your handset userguide 3 If prompted for a PIN enter the Hub system PIN default is 0000 The handset will automatically be allocated the next available handset number which will be displayed when in standby mode 56 To de register a handset You can de register any handset registered to the hub apart from the one you are using 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Registration and press Select 3 Scroll down to De register handset and press Select 4 Enter the System PIN and press OK to confirm 5 Scroll to the handset you want to de register and press Select Internal calls You can make internal calls between two Hub 2 1 Phones which are registered to your Hub 2 0 To make an internal call 1 From standby press WAN All available handsets are displayed 2 Select the handset you want to call and press Y e If you receive an external call during an internal call the caller s details will be displayed Press Answer to end the internal call and answer the waiting external call or Reject to ignore the external caller To receive an internal call 1 When you receive an internal the display shows which handset is calling Press to answer or Reject if you don t want to take the call 57 To transfer an external call to another Hub Phone 1 During an external call press Options scroll down Transfer Call and press Select
36. nd press Select 3 The newest call in the list is displayed Scroll down to view older calls in the list To view details of a call press Options scroll to View Details and press Select Caller details If a name number match is found in the Contacts the name will be displayed instead of the number and the number type icon will also be displayed i e home home mobile 41 When viewing the All Calls list the type of call is displayed next to the time and date Missed calls are also shown in bold type Q Missed R Answered GA Dialled Occasionally the telephone number of the caller is not available and cannot therefore be displayed In this case your Hub Phone will show one of the following explanatory messages Withheld Unavailable To dial anumber from a call list 1 When viewing a calls list press Gio dial the entry displayed If the number matches a name in your Contacts you can dial an alternative number if stored Press the OK button to view all numbers for the contact then scroll to the required number and press y Missed calls If you have missed any calls the missed calls pop up will be displayed see page 27 To view your missed calls 1 Highlight the missed calls event and press View to jump to the missed calls list You can also access the missed calls list via the menu as described on the previous page New entries are shown in bold type Once the entry has been highlighted it changes to plain type
37. ng a phone plugged into your Hub And if you ve a videophone or BT Softphone associated with your BT Broadband Talk number you can also use them to make simultaneous calls that s up to four simultaneous calls using BT Broadband Talk phones Please note when there are two calls in progress on BT Hub Phone handsets a warning Maximum handset links to the Hub in use is displayed on other BT Hub Phone handsets to let you know that you can t make any more calls You ll also hear a busy tone if you press the button to make a call when it isn t possible When using multiple handsets you can make internal calls between handsets or transfer a call between handsets This function won t work if there are two calls in progress Can transfer calls between BT Broadband Talk phones If there s a call in progress on one Hub Phone you can transfer that call to another Hub Phone It isn t possible to transfer calls between Hub Phones and the phone that s plugged into the back of the Hub What can affect call quality Usual call quality using BT Broadband Talk should be better than on a mobile phone but it can be affected by general congestion on the internet or by heavy traffic on the broadband link into your home e g if someone in your home is playing games online We cannot therefore guarantee call quality 66 What numbers can call using BT Broadband Talk Any number in the UK Other BT Broadband Talk customers An
38. number and password were sent to you by letter or email 62 When am using BT Broadband Talk wall socket a Standard telephone line BT Home Hub Corded or DECT Corded or DECT BT Hub Phone phone plugged phone plugged into phone line into back of Hub Standard phone line BT Broadband Talk BT Broadband Talk line line Incoming and Incoming and Incoming and outgoing calls on standard line outgoing calls on BT Broadband Talk line outgoing calls on BT Broadband Talk line Calls charged according to your BT Calling Plan Inclusive Evening and Weekend calls to UK landlines Inclusive Evening and Weekend calls to UK landlines Dial 1571 to check messages that have been left on your standard number Dial 1571 to check messages that have been left on your BT Broadband Talk number Dial 1571 to check messages that have been left on your BT Broadband Talk number Choose which phone you want ringing You can control which phones connected to your Hub will ring by using your Hub Manager at http bthomehub home Means 01 02 and 03 numbers excluding the Channel Islands Other exclusions apply Pence per minute charging applies after one hour Redial before one hour to avoid call charges Opt in required 63 What do the different battery icons mean Battery charged Battery half charged D Battery low Battery empty e Please note the charge c
39. o be disturbed you can switch the handset ringer off To switch the handset ringer on off 1 When the handset is in standby mode press and hold E When the handset ringer is off the gy icon is displayed 2 To switch the ringer back on press and hold again 34 Contacts You can store up to 150 shared contacts For each contact you can store a name together with home home mobile work and work mobile You can also assign different ringtones to contacts e g friends and family numbers e The default setting is for Contacts to be stored on the Hub and shared by all handsets You can also set your handset to hold its own Contact List see page 39 To add a new Contact 1 From the standby screen press Contacts 2 If the Contacts List is empty Add contact is highlighted press Select Otherwise the first entry is highlighted Press Options Add contact is highlighted press Select again 3 Enter a name using the keypad O Entering names For example to enter Tom Press ERA for the letter T Press three times for o Then press for m If the next letter you want to enter is on the same key wait a moment for the cursor to move across If you make a mistake press Clear to delete letters The text entry mode is shown at the top of the screen e g Abc sentence case Press to toggle through text entry modes Press MM to enter a space For punctuation and other characters press or to open the symbol library
40. o transfer the call to another handset e Volume press Select to adjust the volume e Handsfree Press Select to switch the handset speaker on or off Hi Definition Sound This is available when both parties are using this technology Hi dS provides richer sound quality on calls over your BT Broadband Talk service 29 Secrecy During a call you can mute the microphone so that you can talk without your caller hearing you To switch Secrecy on 1 During a call press Secrecy to mute the microphone so that you can talk without your caller hearing you 2 Press Off to resume your call Receiving calls When you receive a call the handset will ring and the caller s number will be displayed If the caller s number matches a name in your Contacts their name and number type that you have stored will be displayed e g ta Paul Paul is calling from his home mobile phone E When the phone rings you can press Silence to temporarily silence the ringer for this call only Any other handsets registered to the Hub will continue to ring To answer a call 1 Press or ifthe handset is on the charging cradle simply lift it and speak Auto talk if you have switched auto talk off see page 52 then you will need to press after lifting the handset to take the call If you are using a handset menu when you receive an incoming call press the button or press Accept to answer or Ignore to continue without answering Any other
41. r and press Options 3 Edit is highlighted Press Select 4 Edit the details as required Press Clear to delete characters Then press Save to save the changes To add a number to a Contact 1 Press Contacts Highlight the contact you want to add to and press the OK button 2 Press Options scroll down Add number and press Select 3 Highlight the type of number you want to add and press Select Only number types you haven t added yet will be available 4 Enter the full telephone numbers and press Save To delete a number from a Contact 1 Press Contacts Highlight the required contact and press the OK button 2 Highlight the number you want to delete and press Options 3 Scroll down to Delete number and press Select Then press Yes to delete or No to cancel To delete the entire contact see page 40 37 To set a default number If you have several numbers for one contact select which one is always displayed as the number to dial 1 Press Contacts Highlight the required contact and press the OK button 2 Highlight the number you want to set as the default and press Options 3 Scroll down to Set as default and press Select 4 The icon for the type of number assigned as default will appear next to the Contact name in the Contacts List To assign a ringtone to a Contact 1 Press Contacts Highlight the required contact and press the OK button 2 Press Options scroll down Set ringtone and press Select 3
42. rning on off 20 37 37 38 38 38 39 39 39 39 40 41 41 42 42 43 43 43 44 44 45 45 45 46 46 46 47 47 48 48 48 48 49 49 To switch the new event backlight flash on off To change the handset name To set an alarm on off To stop the alarm ringing To change the alarm ringtone To change the time format Call settings To switch auto talk on off Handset software System PIN Reset Using additional handsets To register a Hub phone to your BT Home Hub To de register a handset To make an internal call To receive an internal call To transfer an external call to another Hub Phone Help 50 50 50 51 51 51 52 52 53 54 54 56 56 57 57 57 58 59 21 Handset buttons 1 on side gt N OW 10 11 12 13 22 1 Headset socket 2 Left soft key Press to select the option shown above it in the display see next page From standby opens the main menu 3 Redial Vol Scroll Up From standby opens the redial list During a call press to increase the volume Scroll up through menus lists 4 Right soft key Press to select the option shown above it in the display see next page From standby opens the Contacts List 5 OK centre button Press to confirm or select From standby press to display or remove new event messages from the screen 6 End
43. sing BT Hub Phone handsets and a third using a normal phone plugged into into the phone socket on your BT Home Hub You can buy extra BT Hub Phones at www bt com shop Q gt Set up see page 11 gt Using the phone see page 17 gt More information www bt com setup talk gt Help see page 59 1 BT Broadband Talk is subject to status Opt in required Quality of reception may not match that of a landline and may vary depending on internet traffic Certain call types are not guaranteed e g 999 112 emergency calls Service will fail if there is a power failure Service restrictions apply Limited emergency location information stored Abuse policy applies 12 month minimum term Touchtone telephone required Calls may deplete any usage allowance applied by other broadband providers 6p connection charge applies Terms and conditions apply 2 Means 01 02 and 03 numbers excluding the Channel Islands Other exclusions apply Pence per minute charging applies after one hour Redial before one hour to avoid call charges Opt in required BT Broadband Talk tips Once you ve activated your service you ll notice that BT Broadband Talk has a high pitched dial tone This lets you know you re about to make a BT Broadband Talk call Like a mobile phone you ll need to dial any phone number in full i e including the area code This applies to local numbers too You must leave your BT Home Hub turned on to make and receive
44. ste for disposal 71 Guarantee We guarantee that the BT Hub Phone 2 1 will work to the relevant specification for the minimum period of your agreement and that it will be free from faulty design manufacture or materials If at any time during the minimum period you find that the BT Hub or other equipment is not working properly you may return it to us and we will replace or at our option repair it We will not be responsible for any defects arising from fair wear and tear accidental or wilful damage misuse or failure to follow our instructions If you return any equipment as faulty we may test the equipment if it is working we will send it back to you If we do so we may charge you our costs for our testing and postage This does not affect your legal rights relating to equipment which is faulty or wrongly described Within the guarantee period If you experience difficulty using the product prior to returning it please read the Help section or contact the BT Hub Phone 2 1 Helpline on 0800 111 4567 lines are open 24 hours a day 7 days a week In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside the guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network The minimum period will be either 12 or 18 months depending on t
45. t indicators If you have received new voicemail or you have missed calls your Hub Phone alerts you with a new event pop up 16 Apr08 10 15am 2 missed calls You have missed 2 calls Read Hide The above example shows the display when the handset is not on the charger If the handset is on the charger when you receive new events the event will be displayed and the backlight will flash e You can turn off the backlight flashing see page 50 To view your new events 1 If necessary scroll to the event you want to view e Ifyou highlight missed calls you can press View to jump to the missed calls list and view the details of the call Once you have viewed all new events all the new event indicators are cleared from all handsets To view your new events later 1 Press Hide to ignore the events for now The display will revert to standby and the events will be shown as reminder icons as shown in the example standby screen on page 26 2 To view the events again press the OK centre button 27 Making and receiving calls Making calls with Broadband Talk Once you ve activated your service all calls made with your Hub Phone will use BT Broadband Talk When you make a call You ll notice a high pitched dial tone This lets you know you re about to make a BT Broadband Talk call Like a mobile phone you ll need to dial any phone number in full i e including the area code This applies to local numbers too Q gt
46. ttings and press Select 2 Scroll down to Handset software and press Select Press Check for update will be highlighted press OK Checking takes a few moments then the handset will show No updates available or it will automatically start to update the handset with new software available E The handset cannot be used for making and receiving calls during an upgrade To show the current software version 1 Press Menu scroll down to Settings and press Select 2 Scroll down to Handset software and press Select 3 Scroll down to Show software version and press Select The software version is displayed 53 System PIN The system PIN is set to 0000 as default is stored in the Hub 2 0 The system PIN is used when performing a handset reset and deregistering handsets Note if you change your system PIN from the default you will also need to enter it when registering handsets to your Hub 2 0 To change your BT Hub 4 digit PIN 1 Press Menu scroll down to Settings and press Select 2 Scroll down to System PIN and press Select 3 Enter the current PIN default 0000 and press OK 4 Enter the new PIN and press OK For security the digits will be displayed as asterisks 5 Confirm the new PIN and press OK Reset There are two levels of reset Settings and Full A Settings reset returns all of the handset settings back to their default settings It does not delete any information stored in Contacts or Calls lists
47. y More 61 What numbers can call using BT Broadband Talk What happens when make emergency calls What happens to my service if there s a power or broadband failure Can take my BT Broadband Talk number with me to another provider What if my phone won t turn on If your BT Hub Phone 2 1 won t turn on please check that the batteries are inserted the right way round by aligning the polarity symbols and on the batteries with the handset s battery compartment If these are the right way round and the phone still won t turn on the batteries may be flat With the batteries inserted charge the handset in its cradle for 24 hours The cradle needs to be attached to your Hub or separate mains power If it still won t turn on please calls us on 0800 111 4567 A WARNING only use the batteries supplied with your handset If replacing these see page 69 How do know BT Broadband Talk is set up on my Hub Your Hub s Phone light will be glowing steady blue and you ll hear a higher pitched dial tone than usual If the service isn t working or activated all calls will be made using your landline number You won t be able to receive calls to your BT Broadband Talk number on your Hub Phone until BT Broadband Talk is active on your Hub You can activate your service by logging in at www bt com bbt using your BT Broadband Talk number and password and following the instructions Your BT Broadband Talk
48. ywhere in the world Any UK mobile number All 08 numbers including 0800 0845 0870 Premium rate numbers Personalised numbers some 07 numbers BT directory enquiries 118500 505 Emergency services You cannot call the operator non BT directory enquiries 101 non emergency calls i e Community support and antisocial behaviour directory enquiries for disabled customers short code numbers such as 150 151 dial up Internet Service Providers and text relay What happens when make emergency calls If you make an emergency call to 999 or 112 from your BT Broadband Talk line the Hub will automatically use your standard telephone line This is a safety measure to ensure the emergency services can identify your location if needed The location information obtained is limited to the address of the BT telephone line O Important if there s a power failure your BT Hub Phone and or DECT cordless phone won t work Alternative arrangements should be made for access to emergency services We recommend you maintain your primary telephone line for contacting emergency services 67 What happens to my service if there s a power or broadband failure Your service may not work if there s a power cut or broadband connection failure Access to emergency services is provided but calls including emergency calls to 999 or 112 made via BT Broadband Talk may not work These failures may be caused by reasons outside our control Location
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