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Black Box FX160A User's Manual

1. 18 S Central Office Lines Incoming CASSER de Rana 19 SE OO a a EACH DER 19 5 2 Choices in Handling Incoming Calls 225 ns near ras 19 5 2 1 Standard Incoming Line or Private Incoming Line 19 5 2 2 Auto Attendant or Direct Inward Station Access DISA 19 5 2 3 Day Time and Night Time Handling of Incoming Calls 19 5 2 4 Incoming Call Alert Tone to the Paging System 19 5 2 5 Incoming Calls to an Auto Attendant System 19 5 2 6 Defining the Standard Incoming Line 2 ooo darti ttt nte 20 5 2 7 The Operator Extension 1 25 40042 rosso pb 20 5 2 8 The Standard Incoming List Which Extension is the Operator 20 5 2 9 Entering the Standard Incoming Est ehh mt s 2 0210 Private Incoming ICS A kii on thew pha ee aa 21 5 2 11 Entering the Private Incoming List s 44 ia 22 5 2 12 Setting Incoming Calls to Ring over a Paging System 23 b Central Oince Lines LOS PAM ed tae ee eue ee fs 24 6 1 Choices in Configuring Central Office CO Lines 24 6 2 Dialing 9 to Access Outside Lines 5 har dos 29 Go Programming Ouwtide Lines raciones imber cos 0 29 7 Auto Attendant DISA 44 27 7 1 About DISA and Direct Caller Access to Extensions 27 7 2 Recording a Voice Announcement Li esse eee 27 7 3 Enabling the Voice ANNOUNCEMENE 25 as isse Res xm aaa
2. to place an order Press 3 for Customer Service Press 0 to reach the Operator Press 106 for accounting Thank you 7 3 Enabling the Voice Announcement For an outside line operating in the DISA mode the voice announcement module may be enabled or disabled Some hardware models do not have the voice announcement module This parameter must be enabled to allow the Phone Line Manager 16 x 4 to play the voice announcement If the voice announcement module is not enabled the incoming caller will hear silence after the Phone Line Manager 16 x 4 answers the call in the DISA mode To enable the Voice Announcement Module 1 In the programming mode lift the handset enter 7806 Pause for confirmation tone To disable the Voice Announcement Module 1 In the programming mode lift the handset enter 7807 Pause for confirmation tone 7 4 Setting the Length of the DISA Input Time The length of the Voice Announcement recording is fixed at 20 seconds The length of time that the system waits for the incoming caller to make a choice can be set at 25 seconds or 75 seconds if the Voice Announcement module is enabled or it can be set at 6 seconds or 12 seconds if the voice announcement module is not enabled To set the DISA Input Time at 75 seconds or 12 seconds 1 In the programming mode lift the handset enter 7812 Pause for confirmation tone To set the DISA Input Time at 25 seconds or 6 seconds 1 In the programming mode
3. 19 5 Switchhook Flash d e Sas s 58 19 0 RCM imncer Peature LIS A RAR eee agen Bee eens yee 58 19 7 Outside Line Guard Time 59 198 Pulse Dane C DOT sars head aoe co sde co 59 19 9 lone CD EME Dialing LIDIA 3 chs eros dotado t co 60 19 10 Switchhook Timing to Outside Lines sn eo 9 9 6l 19 11 Rollover on Standard Incoming Calls Timing 62 19 12 Rollover After Call to Extension 62 t915 On Hook Te I eee ess ROA a e E de 63 19 14 Speed Dialne Delay TIME es aa id ce Sq PES 64 IS WU ple inca LIO es current ee du 64 19 10 Parked Calls TI cac do co 65 1 Specifications Connectors 20 RJ 11 4 incoming ports 16 extension ports Power 120 VAC 60 Hz Size 2 5 H x 13 5 W x 9 5 D 6 4 x 34 3 x 24 1 cm Weight 3 2 Ib 1 5 kg 2 Introduction You ll find that the user friendly design of this Phone Line Manager 16 x 4 Integrated Phone Solutions system and the clear step by step instructions in this manual will make it a pleasure to set up the system s features so that they best serve your office This guide describes enhancements made to the Phone Line Manager 16 x 4 telephone system as of the Version 140 release of the software If you have a personal computer with Microsoft Windows installed you will want to use our configuration program see Section 18 2 Plenty of flexible phone features are bu
4. 41 13 1 Exclusive Answering Machine Privilege 2 uda mh t mete 41 15 2 Rollover of Intercom Calls 22 eru Los ae RR RREEREPYGueX TES 42 13 3 Rollover of Unattached Calls sir cree P Ee ERE RE Ee 42 13 4 Voice Mail Unit Interface 43 13 5 Simplified Voice Mal Interface uw zudem e ep ees oen i s 43 13 6 MSG Dutton oma Key Phone 4 eec ci ss he 545 One een api dee ens 43 t4 Call Barring Toll Restriction 9 ee ie CER REE ux tee eee Ste 44 DEI About Call DOO 3a 223979 3 quirq atat dcd Gor a tipida d beh ve 44 14 2 Call Barring Toll Restriction Details 44 14 3 Filling the Call Barring Allow and Disallow Tables 45 pid Sample Disallow Table Gg Va i E ERU nee dre 45 Io Sample Allow lable PP ET 46 14 0 Assigning Extensions to Tables uo vues edes erdt code ee 46 14 7 Password to Override Call Barring 47 14 8 Restuer Calls At Night SE a b dnas 47 Losses Speed Dial INUISDOES ee pod ee Deos ndr Bep ef cB ce 48 15 1 Clear Speed Dialing and Call Barring Tables 49 15 2 DiabToune Detection Loessmkuym sak yeh Er Sn mg YE p UPC V S SER USE n n 49 16 The Systemi Clock Date ald ARR ne ne 50 16 1 setuno ihe System WlOCK IPP ce 2 000 50 16 2 Key Phone Clock Display OA co 50 17 Outgoing Call Records and Histories 2a a eere n mete nuanua 51 17 1 About Outgoing Call Records o2 papales cds ais
5. D o Table Assigned None Table 1 Table 2 Tables 1 and 2 Table 3 Tables 1 and 3 Tables 2 and 3 All three tables 3 Assign the Disallow Table s to this extension Enter the one digit code from the table below Code O O1 A D N Table Assigned None Disallow Table 1 Disallow Table 2 Disallow Tables 1 and 2 Disallow Table 3 Disallow Tables 1 and 3 Disallow Tables 2 and 3 All three Disallow tables 4 Pause for the confirmation tone Hang up or continue with programming lt PHONE LINE MANAGER 16 X 4 14 7 Password to Override Call Barring This feature gives you the flexibility to allow extensions to override call barring toll restrictions for a single phone call To override Call Barring the user must have a six digit password This feature would most likely be used if a manager will be needing to make restricted calls from any telephone in the system It is also possible to restrict all extensions and require this password to be entered whenever a toll call is to be made To set the Override Call Barring Password 1 In the programming mode enter 763 2 Enter a six digit password Pause for confirmation tone 3 Hang up or continue with programming To use this password from any extension dial 40 followed by the six digit password entered in this command A confirmation tone will be given if the password is entered correctly The extension can continue making unres
6. 7 5 seconds 19 8 Pulse Dialing Timing These settings relate to pulse mode dialing only Break time is the time for generating a single pulse it is the amount of time the line goes on hook to send a dial pulse Make time is the off hook time between dial pulses 7 Enter the pulse dialing break time code 0 48 milliseconds pl 56 milliseconds X 0 NT cO A OO N 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds 96 milliseconds 104 milliseconds 112 milliseconds 120 milliseconds A PHONE LINE MANAGER 16 X 4 8 Enter the pulse dialing make time code 0 24 milliseconds pl 32 milliseconds 40 milliseconds 48 milliseconds 56 milliseconds 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds O oo 1 co A CO N 96 milliseconds 19 9 Tone DTMF Dialing Timing These settings relate to tone DTMF mode dialing for speed dialing and redialing operations The duration parameter specifies the length of each DIMF tone The pause time specifies the time between each digit 9 Enter the tone DTMF dialing digit duration code 0 56 milliseconds 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds 2 3 4 5 6 7 8 9 96 milliseconds 104 milliseconds 112 milliseconds 120 milliseconds 128 milliseconds PHONE LINE MANAGER 16 X 4 10 Enter the tone DTMF dialing pause time between digits code 0 5
7. confirmation tone To transfer unattached calls to the Operator 1 At the System Manager s extension lift the handset and enter 7805 Pause for confirmation tone 5 PHONE LINE MANAGER 16 X 4 13 4 Voice Mail Unit Interface A Voice Mail unit can be attached to the Rollover Extension s of your Phone Line Manager 16 x 4 system It will have a voice announcement to enable callers to your business to access employees and or their voice mailboxes Enabling this parameter allows information to be sent from the Phone Line Manager 16 x 4 to the voice mail unit to tell it the original extension dialed so that the voice mail unit can play the appropriate outgoing message Also this parameter allows the MSG key from a key phone to be interpreted as a call to the voice mail unit To enable operation with the Voice Mail unit 1 At the System Manager s extension lift the handset and enter 7824 Pause for confirmation tone To disable operation with the Voice Mail unit 1 At the System Manager s extension lift the handset and enter 7825 Pause for confirmation tone 13 5 Simplified Voice Mail Interface When the Voice Mail Unit Interface is enabled the Phone Line Manager 16 x 4 will send DIMF touch tone digits to the Rollover Extension to inform the voice mail unit as to 1 the original extension dialed so that the voice mail unit can play the appropriate outgoing message or 2 the extension dialing directly into the voice ma
8. e and turning on or off the message lamp of another extension If Hunt Groups are used see Chapter 10 the extension numbers 122 133 144 and 155 are reserved You may not assign an extension to use one of these numbers 4 2 Programming the Extensions The configuration settings for each extension must be programmed separately The programming procedure is simple if you take it step by step First decide on the codes you want to enter for each extension Write down the code for each of your choices Then program one extension at a time You must complete all steps for each extension before starting on the next one The mark indicates the default value of each setting 1 In the programming mode enter 75 2 Enter the 2 digit extension number 00 to 15 3 Enter the code for the phone type and features 0 ordinary phone with no special features ordinary phone enable call hold retrieval key phone key phone enable call hold retrieval ordinary phone rollover extension ordinary phone rollover extension enable call hold retrieval key phone rollover extension key phone rollover extension enable call hold retrieval 4 Enter the code for other features con N Q oO A c N no additional features se enable call transfer hold enable call break in enable call transfer hold call break in enable emergency alarm enable call transfer hold emergency alarm enable call break in e
9. first dialing a will give an error tone Note that telephone sets with rotary dials cannot dial a Thus this setting should not be enabled if there are pulse dialing telephones connected to the system To require a to be entered before a 4 ora 5 1 At the System Manager s extension lift the handset and enter 7838 Pause for confirmation tone To not require a digit to be entered before a 4 or a 5 1 At the System Manager s extension lift the handset and enter 7839 Pause for confirmation tone Hu o A3 MhA 5 Central Office Lines Incoming Calls 5 1 Introduction This chapter which describes how incoming calls are handled in the Phone Line Manager 16 x 4 begins the discussion of how to configure the outside lines The next chapters describe the main configuration commands followed by a discussion of Auto Attendant or DISA Direct Inward Station Access then a description of Outgoing Call Groups and finally a discussion of DOSA Direct Outward Station Access Later in this manual is a discussion of advanced topics concerning the setup of outside lines 5 2 Choices in Handling Incoming Calls Your flexible system offers many options for handling incoming calls The choices are 5 2 1 STANDARD INCOMING LINE OR PRIVATE INCOMING LINE The first choice to be made for each outside line is whether you want the Phone Line Manager 16 x 4 to handle incoming calls in a standard fashion or whether you want a partic
10. if the outside line is set to tone If the outside line is programmed to dial in the pulse mode digits will be output as dial pulses until a star or a pound is encountered Dialing will then switch to the tone mode The initial or digit will not be sent to the outside line In a simple connection from an extension to an outside line extensions with ordinary phones are treated differently than extensions with key phones An ordinary phone can send either DTMF tones or pulses to the Phone Line Manager 16 x 4 If the outside line is configured for tone dialing the DTMF digits from the phone simply pass through the Phone Line Manager 16 x 4 to the outside line If the phone sends pulses the Phone Line Manager 16 x 4 will receive the entire digit and then output digit pulses onto the outside line using the pulse mode timing programmed by the System Manager see Section 19 8 Note that when an extension invokes the Last Number Redial command the Phone Line Manager 16 x 4 will output DTMF tones since the outside line is configured for tone mode dialing even if extension originally dialed the number using pulse dialing If the outside line is configured for pulse dialing the Phone Line Manager 16 x 4 can receive dial pulses from an ordinary phone and will receive each entire digit and then output digit pulses onto the outside line If the phone is sending DTMF digits the Phone Line Manager 16 x 4 will receive the DTMF digits and send dial
11. start ringing Zero to nine rings later see Section 19 15 the Phone Line Manager 16 x 4 will find the next three available extensions in the list and start ringing them After 5 to 60 seconds have passed see Section 19 11 the Phone Line Manager 16 x 4 will ring an available Rollover Extension usually a Voice Mail unit or answering machine Additionally all key phones with the RP Ring Position indicator set will also ring when incoming calls are detected on outside lines configured as Standard Incoming Lines 5 2 7 THE OPERATOR EXTENSION One extension is designated to be the Operator The Operator extension is used by the Phone Line Manager 16 x 4 in the following ways Any extension may dial 0 or 9 to place an intercom call to the Operator or to transfer an outside call to the Operator Only the Day mode Operator may issue a 56 command or a 57 command to manually switch the Phone Line Manager 16 x 4 into the Night mode or the Day mode An incoming call to an extension on a Private Incoming Line that goes unanswered will ring the Operator s extension if the Operator is not busy A call left on hold too long will ring at the extension which placed it on hold If that extension does not answer or is busy the call will ring at the Operator s extension if it is not busy A call parked at an extension will ring the Operator or a Rollover Extension as programmed by the System Manager if the extension at which the cal
12. transferred to the Operator or a Rollover Extension An extension specified by an incoming caller in the DISA mode will ring for this amount of time before being transferred to the Operator or a Rollover Extension If an extension places a call on hold for too long and then does not answer after the Phone Line Manager 16 x 4 calls back the call will be transferred to the Operator or Rollover Extension after this amount of time If a call is transferred to an extension and the transferring extension hangs up blind transfer the call will ring for this amount of time before being transferred to the Operator or a Rollover Extension PHONE LINE MANAGER 16 X 4 15 Enter the rollover after call to Extension time code 0 5 seconds 1 10 seconds 15 seconds 20 seconds 25 seconds 30 seconds 35 seconds 4 seconds CO NT CO OF A N 50 seconds 19 13 On Hook Time This defines how long the switchhook button must be pressed for the system to interpret the signal as a hang up instead of a switchhook 14 Enter the on hook time code 0 192 milliseconds pl 288 milliseconds 384 milliseconds 480 milliseconds 576 milliseconds 672 milliseconds 768 milliseconds X O 0 1 OH A CO N 864 milliseconds 960 milliseconds 1056 milliseconds PHONE LINE MANAGER 16 X 4 19 14 Speed Dialing Delay Time The Phone Line Manager 16 x 4 will pause for this amount of time after connecting to an o
13. used as a door phone When a person at the door phone goes offhook or presses the button on the Door Phone an alert ring is heard on the first four available extensions in the Standard Incoming List This is similar to an incoming call where the first four available extensions in the Standard Incoming List are rung Any of the ringing phones may go offhook within the next 12 seconds to make a connection with the Door Phone extension More than one phone may connect to the Door Phone extension Also any extension can make an intercom call to a Door Phone and they will be immediately connected with the Door Phone operating in a hands free mode An intercom call to an ordinary phone connected to an extension programmed to be a door phone will ring normally PHONE LINE MANAGER 16 X 4 4 4 Call Forwarding Call Follow Me Occasionally you may be required to work in an associate s office and will want to have your phone forwarded to the other person s office This feature is called Call Forwarding when you enter the forwarding command from your extension The feature is called Call Follow Me when you issue the command from the extension to which you want the calls forwarded The Call Follow Me feature allows you to forward your calls to the new office without having to go back to your office In some installations it may not be desirable to allow any user the ability to have calls transferred to it by invoking the Call Follow Me co
14. your unit is equipped with the metering pulse detection hardware this command will enable the detection of the metering pulses To Enable metering 1 In the programming mode enter 7816 Pause for confirmation tone Hang up or continue with programming To Disable metering 1 In the programming mode enter 7817 Pause for confirmation tone Hang up or continue with programming 12 4 Metering Pulse Frequency If metering is enabled you must select either 12 or 16 KHz as the frequency to be detected To select 16 KHz as the metering frequency 1 In the programming mode enter 7818 Pause for confirmation tone Hang up or continue with programming To select 12 KHz as the metering frequency 1 In the programming mode enter 7819 Pause for confirmation tone Hang up or continue with programming 12 5 Caller ID If your Phone Line Manager 16 x 4 is equipped with the optional Caller ID feature this parameter should be enabled to allow the Phone Line Manager 16 x 4 to capture the Caller ID data sent by the Central Office switch between the first and second ring of an incoming call This information will be output on the RS 232C port of the system to a computer equipped with appropriate translation and display software The RS 232 port must be in the Features Mode to allow the information to be output normally or in the System Mode to allow the information to be transmitted via the CAT interface if your
15. 0 0 EE Jo dE JE JULY 1999 FX160A BLACK BOX Phone Line Manager 16 x 4 CUSTOMER Order toll free in the U S 24 hours 7 A M Monday to midnight Friday 877 877 BBOX SUPPORT FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mail order Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 INPORMA DION Web site www blackbox com E mail info Oblackbox com FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits fo
16. 16 x 4 system Thus the key phone should be unplugged from the system and then reconnected for a Display Caller ID programming change to take effect 13 Rollover Extensions Advanced Topics Any number of extensions can be configured to be a Rollover Extension These extensions have special properties Generally calls directed to extensions which are busy or do not answer will be directed to an available Rollover Extension Typically extensions connected to a Voice Mail unit or to an answering machine would be designated as Rollover Extensions though it is possible to configure any extension to be a Rollover Extension It is also possible to assign an Exclusive Answering Machine to an extension When the Phone Line Manager 16 x 4 wants to ring an available Rollover Extension due to the conditions listed below it will first check to see if there is an Exclusive Answering Machine available for the extension The Phone Line Manager 16 x 4 will ring an available Rollover Extension or Exclusive Answering Machine when e An incoming call has been ringing for greater than a specified amount of time 5 to 60 seconds See Section 19 11 e The MSG button on a key phone is pressed if Voice Mail is enabled e An intercom call was attempted to an extension which is in the Do Not Disturb mode if Rollover on Intercom Calls is set See Section 13 2 e An intercom call was attempted to an extension connected to an ordinary phone which is bus
17. 2 3 4 and 5 and each Hunt Group can contain four extensions The Hunt Groups are accessed as follows To Call an extension in For Intercom calls or to transfer an outside line For an Incoming DISA caller Hunt Group 2 dial 122 dial 2 Hunt Group 3 dial 133 dial 3 Hunt Group 4 dial 144 dial 4 Hunt Group 5 dial 155 dial 5 If an extension in a Hunt Group desires not to receive calls temporarily then they may forward their calls to another extension or to a different Hunt Group If an extension in a Hunt Group does not want to receive calls for a period of time for example out of the office or on vacation then that extension should enter the Do Not Disturb mode 10 1 To Enable the Use of the Four Different Hunt Groups Hunt Groups must be enabled so that the Hunt Group codes will be recognized by the unit To Enable Hunt Groups 1 In the programming mode enter 7854 Pause for the confirmation tone To Disable Hunt Groups 1 In the programming mode enter 7855 Pause for the confirmation tone 10 2 Assigning Extensions to the Hunt Groups This command allows you to specify the extensions in each of the Hunt Groups 1 In the programming mode enter 795 2 You must assign 4 extensions per Hunt Group Enter the two digit extension numbers 00 to 15 of the four extensions that will be in Hunt Group 2 3 Repeat Step 2 for extensions in Hunt Groups 3 4 and 5 Pause for conf
18. 28 7 4 Setting the Length of the DISA Input Time 28 1 5 What Happens After the DISA EEE 2 2 eod tote Rm 28 7 6 What Happens If There is No DISA Ent 62 cie 29 Tal Multiple Fax Extensions EE es 29 6 Central Office Lines Outgoing CARS redd pi a eai 30 8 1 About Outgoing Call Groups es deg aim P9 es coco oo 30 6 2 Deining Qutgoing Call OPOUDS esse ata na eine as 30 8 3 Assigning Extensions to an Outgoing Call Group 31 PHONE LINE MANAGER 16 X 4 CONTENTS continued 9 Direct Outward Station Access DOSA 32 9 1 Enable Direct Outward Station Access DOSA 32 9 2 Entenno the DOSA Password See aa atemsi tanned os 02 IO PTT 33 10 1 To Enable the Use of the Four Different Hunt Groups 33 10 2 Assigning Extensions to the Hunt Groups re drm rx ceo 33 IL ay and NIG MORES ee sce pee dere he ooh bee lode BUS RR eh ene on me 35 11 1 Automatic Day Night Mode Switching 5 35 11 2 Automatic Day Night Mode Switching Times 35 12 Central Office Lines Advanced Topics scorre 123 484 37 12 1 Tone or Pulse Dialing Details 37 12 2 Disconnect Supervision Polarity Reversal Clear Forwarding 38 12 3 Metering Pulse Detection dake eau 38 124 Menne Pulse Frequency 640002 an e E a 39 A a 39 13 Rollover Extensions Advanced Topics i mura tart deem 2
19. 492 Outside Line 3 Day Mode List 133 Outside Line 4 Day Mode List 791 Outside Line 2 Night Mode List 192 Outside Line 3 Night Mode List 793 Outside Line 4 Night Mode List 2 Enter two digit extension numbers 00 to 15 assigned to the Private Incoming List Enter all of the extension numbers in succession You can assign up to 16 extensions Be sure to enter the extensions in the order you want them to be searched 3 Hang up Hanging up is necessary for the assignments to register For non DISA calls to a Private Incoming Line the Phone Line Manager 16 x 4 will ring the first available extension in the appropriate day or night list If the extension does not answer within the Rollover After Call to Extension time the call will start ringing at the next available extension in the Private Incoming List not including the extension that is currently ringing This process will repeat until the incoming caller hangs up and the ringer signal is no longer present One typical configuration would be to put the Operator as the second extension in a Private Incoming List If the Operator does not answer the call will start ringing at an available Rollover Extension Another typical configuration would be to put an answering machine or voice mail unit extensions in the list Since the Phone Line Manager 16 x 4 allows both Day Mode and Night Mode lists you will want to make sure that an answering machine or voice mail is the first or second e
20. 5 26 27 28 Speed Dial Assignment 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 h PHONE LINE MANAGER 16 X 4 15 1 Clear Speed Dialing and Call Barring Tables This command will erase all of the values in the global Speed Dialing table and all of the values in the Call Barring Toll Restriction tables The speed dialing numbers assigned to individual extensions are not affected This command also resets the individual extension Call Barring passwords to their default value 111111 See the User s Guide for more information about individual call barring 1 In the programming mode enter 7875 Pause for the confirmation tone Hang up or continue programming 15 2 Dial Tone Detection Specially equipped versions of the Phone Line Manager 16 x 4 can be programmed to detect that a dial tone is present from the Central Office before a speed dial or redial operation will start sending the digits to the Central Office When this command is disabled default condition the Phone Line Manager 16 x 4 will wait the amount of time set in the Speed Dialing Delay Time parameter before dialing the digits see Section 19 14 Dial Tone Detection will only operate on Phone Line Manager 16 x 4 units which contain the optional dial tone detection hardware To enable Dial Tone Detection for Speed Dialing and Redialing 1 At the System Manager s extension lift the handset and e
21. 6 milliseconds pl 64 milliseconds 72 milliseconds 80 milliseconds 88 milliseconds x o0 NT D Gt A CO N 96 milliseconds 104 milliseconds 112 milliseconds 120 milliseconds 128 milliseconds 19 10 Switchhook Timing to Outside Line This sets the time duration for making a switchhook on the outside line This would be needed to activate features such as Call Waiting The ability to send a switchhook to an outside line must be enabled for each outside line See Section 6 3 11 Enter the outside line switchhook time code 0 96 milliseconds pl 192 milliseconds 288 milliseconds 384 milliseconds X 0 NTN OH CO A CO N 480 milliseconds 576 milliseconds 672 milliseconds 768 milliseconds 864 milliseconds 960 milliseconds PHONE LINE MANAGER 16 X 4 19 11 Rollover on Standard Incoming Calls Timing For incoming calls to outside lines operating in the Standard Incoming Calls mode this is the amount of time an incoming call will ring at the designated extension s before the it will start to ring a Rollover Extension voice mail 12 Enter the Rollover on Standard Incoming Calls time code 0 5 seconds pl 10 seconds 15 seconds 20 seconds 25 seconds 30 seconds 35 seconds 40 seconds 50 seconds O 0 1 OH A N X 60 seconds 19 12 Rollover After Call to Extension This parameter sets the amount of time an extension will ring in certain situations before the call 1s
22. Enter the digit that specifies the weekend day days during which automatic switching into the day mode is enabled or disabled 0 Disable switching into Day mode on Friday Saturday and Sunday l Enable Day mode on Sunday 2 Enable Day mode on Saturday 3 Enable Day mode on Sunday and Saturday df Enable Day mode on Friday 5 Enable Day mode on Friday and Sunday 6 Enable Day mode on Friday and Saturday 7 Enable Day mode on Friday Saturday and Sunday 5 Pause for confirmation tone Hang up or continue programming If Automatic Day Night Switching is enabled the Phone Line Manager 16 x 4 will automatically determine upon power up or Switching time changes whether it should be in the Day or Night mode For proper operation it is necessary that the time specified for switching into the Day mode must be earlier in the day than the time specified for switching into the Night mode Otherwise improper operation will result If the Operator enters the 56 or 57 command to manually change the operating mode automatic switching will be disabled and must be re enabled by the System Manager if desired by entering the 7826 command from the System Manager s extension 12 Central Office Lines Advanced Topics 12 1 Tone or Pulse Dialing Details Each outside line can be set in the programming command to be a default tone DTMF or rotary pulse dialing type During speed dialing or redialing digits will be always be output in the tone mode
23. Phone Line Manager 16 x 4 is equipped with the CAT version of the software To enable Caller ID detection 1 In the programming mode enter 7828 Pause for confirmation tone Hang up or continue with programming To disable Caller ID detection 1 In the programming mode enter 7829 Pause for confirmation tone Hang up or continue with programming It is also possible to display the Caller ID information on the LCD screen of the Key Phones The BK 416 EX series of key phones can display the incoming call number while the AVT 16 series of key phones can display both name and number nn M PHONE LINE MANAGER 16 X 4 In some office situations it may not be desirable to allow all key phones to display and keep a record of the Caller ID information describing the name and number of incoming callers A new parameter has been added to instruct the AVI 16L key phone as to whether it will display the Caller ID information as it is sent from the Central Office and keep a Caller ID history in memory See Section 4 2 AVT 16 key phones which are not given this privilege will still be able to display the Caller ID information for any call which is transferred to the key phone while the call is in progress After the key phone is no longer connected to the outside line the Caller ID information is lost from that phone Be aware that this parameter setting is sent to the key phone only when the key phone is first plugged in to the Phone Line Manager
24. R 16 X 4 When an extension is enabled to have the Exclusive Answering Machine privilege the next numerical extension will be used as the answering machine extension For example if physical extension 05 is enabled for this feature calls directed to extension 05 will ring at extension 06 if extension 05 is busy or does not answer If extension 06 the answering machine also happened to be busy the Phone Line Manager 16 x 4 would look for an available Rollover Extension Please note that calls may not be forwarded from the answering machine extension in this case extension 06 to a different extension In order to use this feature the System Manager must correctly assign the extensions such that a person s answering machine is assigned to be the extension immediately after that person s phone extension Some answering machines will not respond to an incoming ring if the length of the ringing signal is too short Therefore set the distinctive ringing feature for the answering machine extension to have the Phone Line Manager 16 x 4 give the longest possible ringing signal This can be done by attaching a single line telephone to the answering machine extension and dialing 4711 at the Phone Line Manager 16 x 4 dial tone 13 2 Rollover of Intercom Calls You can specify when and how the Rollover Extensions are to be used In most installations the Rollover Extensions are used to take outside calls which are not answered by the desir
25. RTE DO eee eese brc send a odes ase 15 Basic Features Reo MOG spin y ene ea ee pe System Mode Call bollow Me 2x dd doped n eS bue duiiqo deb a Enabled Require Star key before user programming Disabled Operator EXtENSiON RE d d ERO dvd dora cc te to cr de Extension 00 Advanced System Features Direct Access to Extensions DISA or Auto Attendant Disabled Direct Outward Station Access DOSA Disabled Automatic Day Night Switching Disabled Voice Announcement Message des soc Not Recorded Call History MEMO 1e aiaa a e gend Cleared Call Records Foral y de Short Format Toll Restriction Call Barring ee es Dada es Disabled P OUP rr Disabled Key Phone Clock Display Mode 525 543 24 Hour BEEN MO PHONE LINE MANAGER 16 X 4 Outside Line Features To Access Outside Lines Dial 9 lacomins Call Mode oun aces do e ve RE SHE RS hon bn beets eee All Standard Incoming Lines Meoma CAS eicere uae t IUE eie S deni dante dpi eda Extension 00 to 15 in that order Outcome Call Croce ce Outside Line 1 to 4 in that order Tone DIMI Daling ee D de Enabled Incoming Call Ring Over Paging System Disabled Recognition of Incoming Fax Tones 2252122206 ety EEG Disabled Switchhook to Outside Line Allowed Clear Forward and Polarity Reversal Detection Dis
26. aan id NUES RE 51 17 2 How to Output the OuteomesCall Records 24252 pea 51 17 3 Output the Complete Contents of the Outgoing Call Records 51 17 4 Output the Call History of a Single Extension 5 2 ii a ea 51 17 5 Clearing the Call History Memory 2 utes cias coito ass ARR REA iros 51 17 6 Output the Call History After Each Outgoing Call 52 B o I PHONE LINE MANAGER 16 X 4 CONTENTS continued 17 7 Automatic Call History Retrieval Program 52 17 8 Formats for the CalbEBstory Records eau auum mh hPa 52 17 9 Connection to a Computer or a Printer 24 eruuesseuee 53 18 Interfacing the Phone Line Manager 16 x 4 to a Computer 54 18 1 RS 232C Port Choosing the Operating Mode 54 18 2 Phone Line Manager 16 x 4 Configuration Program 55 18 3 Phone Line Manager 16 x 4 Configuration Program Remote Operation 2642229 eaux ea s One oa cae 55 18 4 Computer Aided Telephony CAT Software 56 18 5 Report DISA Digits to the CAT Application 56 19 System Timing Rara Mete je es sea pco 999 aid s oo oo 57 19 1 About System liming Parameters ee ee enmoo sas 57 19 2 Changing Systemi Timing Parameters 252 eo voor 57 19 3 Delay After Each RS 232C Character 57 19 4 Delay After Each RS 232C Line 2 9 ur RR Rm tee edite 57
27. abled Metering Pulse Detection ies aerea nes e Disabled Rollover of Unattached Calls 212226 ii caera Y to Operator Caller TD Deteccion oce tne quit aot area oe aaa Disabled AULAS AA AO dama pes cou Default Values Extension Features for all extensions PHONG o Pr no to ec ci te All ordinary phones no key or door phones Automatically ACCESS outside line uuddeeue tore Ee d ERIT RIAM PES Disabled Call Transter Hold ostias soiree Allow Gall Hold Betrieydl EE e urere eso io res Allow Call DFIEAR IDE D vedere S erem pea iiu Rc dnd ede Disallow Rollover Extension Assignments a ecelesie reete None Set PACS cny A E a E a E A Disallow Paging OIOUDS A None Assigned Caller ID display on AVI 16L Key Phone Enabled Extension NUMIDCtINS sopesar abba rea Assigned Number is Physical Extension Number B J AA1 X PHONE LINE MANAGER 16 X 4 When You Reset the System to Default Values All features are reset to the factory default settings These will be the same as the values on your new system In addition e All call forwarding is cleared e All alarms are cleared e Call history memory is erased e Extensions assigned to call barring toll restriction tables are cleared but contents of the call barring tables are not affected e Speed dial numbers are not affected e Your voice announcement message 1s not affected 3 5 Entering the Programming Mode Password If you are requ
28. all History memory if the first polarity reversal is received indicating that the connection to the called party is made Thus if an outgoing call is made and the called phone rings for longer than 20 seconds but never answers the call is not recorded To Enable Clear Forward Detection 1 In programming mode enter 7820 Pause for confirmation tone Hang up or continue with programming To Disable Clear Forward Detection 1 In programming mode enter 7821 Pause for confirmation tone Hang up or continue with programming There are 4 DIP switches on the Trunk Board of the Phone Line Manager 16 x 4 which must be set in the Up or Off position to allow Polarity Reversal to be detected or in the Down or On position to allow Clear Forwarding to be detected If the DIP switches on the Trunk Board are set differently from the system software setting improper operation will result If the System Manager inadvertently configures the system to detect both the Polarity Reversal and the Clear Forwarding signals the system software will look only for the Polarity Reversal signal PHONE LINE MANAGER 16 X 4 12 3 Metering Pulse Detection Some Central Office switches mostly outside of the USA send 12 or 16 KHz metering pulses to indicate to the system that a unit of connection time has been used These pulses can be counted by the Phone Line Manager 16 x 4 and appear as part of the Call History record output If
29. and enter 7842 To not output the Call History record at the end of each call 1 In the programming mode lift the handset and enter 7843 17 7 Automatic Call History Retrieval Program The Phone Line Manager 16 x 4 allows an external computer program to retrieve the call records stored in Call History memory by sending commands to the Phone Line Manager 16 x 4 via the RS 232C port This feature must be enabled by the following command to allow the Phone Line Manager 16 x 4 to respond to these commands from the PC Also the RS 232C port must be in the Features Mode see Section 18 1 To enable the Automatic Call History Retrieval program 1 In the programming mode lift the handset and enter 7852 To disable the Automatic Call History Retrieval program 1 In the programming mode lift the handset and enter 7853 There are two commands which can be sent by the computer to the Phone Line Manager 16 x 4 each command consisting of two ASCII characters The characters then q cause the Phone Line Manager 16 x 4 to output the complete contents of Call History memory The characters then E cause the Phone Line Manager 16 x 4 to output the complete contents of Call History memory after which the Call History memory is cleared The second character the d or the E must be sent within 120 milliseconds of the first character for the command to be recognized 17 8 Formats for the Call History Re
30. ar normalmente 0 el flujo de aire por los orificios de ventilaci n muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor MA danada PHONE LINE MANAGER 16 X 4 TRADEMARKS Windows and Microsoft are trademarks of Microsoft Inc RCA is a trademark of General Electric Co All applied for and registered trademarks are the property of their respective owners PHONE LINE MANAGER 16 X 4 CONTENTS D CO ee 0 8 Za OO OR 9 J Prepari O PROS PAR SR dom tte oi 10 3 1 Designate an Extension for System Manager 10 3 2 Choosing the Programming Mode Automatic or Password 10 Do P DALIER eo anes 11 o Factory Default Settings nesecita ll 3 5 Entering the Programming Mode Password 13 3 6 Changing the Programming Mode Password 13 3 7 Resetting the System to Default Values 2522 RE RR ERREUR eee 13 t COMBO ENG ei oye ee ee de ee ace ses 14 4 1 Choices When Programming the Extensions 14 a2 Prop amos he Extensions 224244 se cesser eee een 2 15 4 3 Door Phone Operation D S cn tebe 9 ra de ee 17 4 4 Call Forwarding Call Follow ME e 18 4 5 Require Star Key Before User Programming
31. ble s first the Disallow Table will not bar the call Creating toll restrictions requires two steps First you will need to create one or more Disallow and Allow Tables Then you will need to assign individual extensions to the appropriate table s The system can store up to three call barring Allow Tables and three Disallow Tables For most offices one Disallow Table or one per call group is sufficient But if you want to have a wide variety of restriction options you can use up to three Disallow Tables and three Allow Tables 14 2 Call Barring Toll Restriction Details As an extension dials each digit the Phone Line Manager 16 x 4 scans the complete sequence of digits dialed to check if the extension is barred from dialing the sequence If the extension is restricted from dialing the number the outside line is immediately released and the person at the extension will hear the fast error tone A special case can arise if an outgoing call is made from an unrestricted extension and then transferred to a restricted extension If the extension were to dial another digit the unit would normally examine the complete sequence of digits dialed and determine that the extension is not allowed to make the call The extension would be disconnected from the outside line A special provision has been made to the operation of the Phone Line Manager 16 x 4 such that the it will not check the call barring restrictions on a transferred call unless a
32. cords Records of outgoing calls can be output in either a long format or a short format The long format is an easy to read log For each call it shows in table format the line number extension number date and time number dialed duration of call and the number of metering pulses The short format organizes the same data in a comma delimited format so that it can be read by call accounting software packages The records will be output in short format unless you switch to the long format To enable the long format for Call History record output 1 In the programming mode lift the handset and enter 7815 Pause for the confirmation tone Hang up or continue with programming To enable the short format for Call History record output 1 In the programming mode lift the handset and enter 7814 Pause for the confirmation tone Hang up or continue with programming PHONE LINE MANAGER 16 X 4 An example of one line of the short format is shown below The long format contains the same information separated by spaces Outside Line Number Number of Metering Pulses Extension Number Number Dialed a Date Month Year Duration of Call Hours Minutes Seconds Time Hours Minutes 17 9 Connection to a Computer or a Printer To print records the system must be connected to either a printer or a computer The device used must have an RS 232C port capable of receiving data at 9600 baud The protocol is 8 bits 1
33. e 1 In the programming mode lift the handset and enter 7837 17 Outgoing Call Records and Histories 17 1 About Outgoing Call Records Each time an outgoing call lasting longer than 25 seconds is made or the first polarity reversal is detected when Polarity Reversal signaling is enabled the system stores a record of the call The outgoing call record is also called Station Message Detail Recording SMDR Keeping the history of outgoing calls is useful for tracking and billing long distance calls If this is not a concern in your office there is no need to program this feature 17 2 How to Output the Outgoing Call Records The Phone Line Manager 16 x 4 can connect to a computer or printer via the RS 232C port The Outgoing Call Records can be output to the RS 232C port in a variety of ways 17 3 Output the Complete Contents of the Outgoing Call Records You can choose to output the calling history for all extensions The history shows a record for all calls made since the last Clear Call History command To output the complete contents of the Call History Memory 1 In the programming mode lift the handset and enter 741 2 The Phone Line Manager 16 x 4 will send all records followed by the confirmation tone Hang up or continue with programming This procedure will tie up the programming extension until all data has been sent No dial tone will be available on the System Manager s phone A confirmation tone will be heard
34. e MSG key and make an intercom call directly into a Rollover Extension If the key phone extension has Exclusive Answering Machine privilege pressing the MSG key causes an intercom call to be made to the answering machine extension associated with the extension ER 14 Call Barring Toll Restriction 14 1 About Call Barring The Call Barring or Toll Restriction feature lets you bar specific extensions from calling certain types of phone numbers or prefixes This feature is most commonly used to bar toll calls long distance international and or 1 900 number calls If this is not a concern in your office there is no need to program this feature When Call Barring is operating the system consults a Call Barring Disallow Table of phone numbers or prefixes each time a call is placed It scans the table as each digit is entered If a match with the Disallow Table is found the call is denied If no match is found the call is permitted Most commonly a Disallow Table will include the prefixes 1 long distance calls and O11 overseas calls Exceptions to the Disallow Table are needed to allow users to call 1 800 numbers when all other numbers beginning with 1 are barred In this case you will need to create an Allow Table and enter the 1 800 prefix Similarly you can enter any other exceptions to numbers barred such as out of town suppliers or clients Because the system searches the Allow Ta
35. e Operator is at extension 00 and you want the Operator to also serve as the System Manager To change the programming extension to 00 1 At the System Manager s extension lift the handset and enter 7832 Pause for confirmation tone Hang up or continue programming To set the programming extension to 15 1 At the System Manager s extension lift the handset and enter 7833 Pause for confirmation tone Hang up or continue programming 3 2 Choosing the Programming Mode Automatic or Password With the default settings the System Manager is required to enter a 6 digit password from their extension to place the Phone Line Manager 16 x 4 in the Programming Mode The password is entered by dialing the code 761 followed by a 6 digit password The default value of password is 123456 In this mode the System Manager can enter any programming codes The password requirement prohibits unauthorized persons from changing the programming It can also reduce the likelihood of accidental changes in the configuration If you want to you can remove the password entry requirement This is useful for installations where security is not an issue It is however strongly suggested that the password be used so that an accidental dialing sequence does not alter the system programming For instance if the System Manager forgets to dial 9 or 0 to make an outgoing call and then dials a number sequence beginning with a 7 they could be accidentally e
36. e calls to ring at the first available extension in the private incoming call list for that outside line To ring the Operator if there is No DISA entry 1 In the programming mode lift the handset enter 7856 Pause for confirmation tone To ring the fax extension if there is No DISA entry 1 In the programming mode lift the handset enter 7857 Pause for confirmation tone One option for a line which is to be used mostly for fax reception might be to program the outside line to operate in the DISA mode during the day time with this parameter set to send calls with no DTMF or fax input to the Operator During the day time the Operator would hear either silence or a fax tone and manually transfer the call to the fax extension In the night mode the outside line could be configured to be a Private Incoming Line ringing only at the fax extension 7 7 Multiple Fax Extensions If a fax tone is detected on an incoming DISA call the Phone Line Manager 16 x 4 would normally try to transfer the call only to the fax station associated with that outside line In installations where you have more than one extension with a fax machine this parameter allows the call to be transferred to the fax extension assigned to any of the CO lines This reduces the likelihood that an incoming fax call will not have an available fax extension to which it can be transferred To allow a fax detected on an outside line to ring at a fax extension assigned to a differ
37. e is simple if you take it step by step First decide on the codes you want to enter for each line Write the code for each of your choices in the table provided on the next page Then program one line at a time The default settings are marked with an asterisk 1 In the programming mode lift the handset and dial 739 2 Enter the line number 1 to 4 3 Enter the code for enabling the CO line and for Auto Attendant or DISA operation 0 No DISA l DISA in Day mode only 2 DISA in Night mode only 3 DISA always 4 Disable this CO line 4 Enter the code for the desired dialing mode and switchhook flashing capability 0 Pulse dialing switchhook not allowed 2 Tone DTMF dialing switchhook not allowed 4 Pulse dialing switchhook allowed 6 lone DTMF dialing switchhook allowed i PHONE LINE MANAGER 16 X 4 Enter the code for the desired incoming ringing mode 0 1 2 3 Private Incoming Line always Standard Incoming Line in daytime Private Incoming Line at night Standard Incoming Line at night Private Incoming Line in daytime Standard Incoming Line always 6 Enter the two digit fax extension 00 to 15 used for automatic fax detection If automatic fax detection is not used on this line hang up 7 Pause for confirmation tone Hang up or continue programming To Keep a Record of the Programming of the Outside Lines Enter the Following Enter 739 Enter Line Step 3 Code Step4Code Step 5 C
38. ed extension If this parameter is set the Phone Line Manager 16 x 4 will also cause unanswered Intercom calls to be directed to the Rollover Extensions This will occur if an Intercom call is made to 1 an extension which is in the Do Not Disturb mode 2 an extension connected to an ordinary phone which is busy 3 an extension which does not answer after 20 seconds or 4 an extension connected to a key phone which is busy and does not answer the intercom call with 20 seconds For unanswered Intercom calls to transfer to a Rollover Extension 1 In the programming mode lift the handset and enter 7803 Pause for confirmation tone For unanswered Intercom calls to continue ringing at the dialed extension 1 In the programming mode lift the handset and enter 7802 Pause for confirmation tone 13 3 Rollover of Unattached Calls Certain outside calls which are forgotten can be programmed to ring at either the Operator or an available Rollover Extension The types of calls affected by this setting are e blind transfers to an extension which does not answer within 5 to 50 seconds see Section 19 12 e calls parked at a busy extension for too long see Section 19 6 e incoming DISA calls directed to a busy extension and e incoming DISA calls directed to an extension which does not answer To transfer unattached calls to an available Rollover Extension 1 At the System Manager s extension lift the handset and enter 7804 Pause for
39. ent outside line 1 In the programming mode lift the handset enter 7858 Pause for confirmation tone To allow a fax detected on an outside line to only ring at the fax extension assigned to that outside line 1 In the programming mode lift the handset enter 7859 Pause for confirmation tone If an incoming fax is detected but there is not an available fax extension the call will ring at the Operator A 8 Central Office Lines Outgoing Calls 8 1 About Outgoing Call Groups The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls giving maximum outside line access to the users and extensions that need them most The system has the capability to define up to four Outgoing Call Groups Each group is a list of outside lines and every extension is assigned to one of these four groups When the extension dials 9 or 0 to make an outside call the system uses the list to find the first available CO line For example an office with four outside phone lines a fax machine 10 employees in two departments and one top executive might create the following trunk groups Fax Group You may prefer that the fax extension use only a certain outgoing line You could create an Outgoing Call Group which contains the preferred outside line first with other lines also available If you have an outside line dedicated solely for the use of the fax machine and you do not want anyone to make voice calls on th
40. f all tables by following the instructions in Section 15 1 To fill a Call Barring Allow or Disallow Table 1 In the programming mode enter the code for the desired table 720 Allow Table 1 721 Allow Table 2 722 Allow Table 3 723 Disallow Table 1 724 Disallow Table 2 725 Disallow Table 3 2 Enter the number 0 through 9 of the slot you want to program 3 Enter the phone number or prefix you are putting in that slot maximum of 12 digits If the slot is to be left empty hang up 4 Hang up You must hang up after each slot for the programming to register 14 4 Sample Disallow Table Slot Prefix or Number to Disallow 011 empty empty empty empty empty empty empty empty YJ O O1 D O PHONE LINE MANAGER 16 X 4 14 5 Sample Allow Table Slot O Oo YJ O O1 R D O 14 6 Assigning Extensions to Tables Prefix or Number to Allow 1800 empty empty empty empty empty empty empty empty empty Once you have generated your Call Barring Table s you need to assign each extension to a table This is the step that bars specific extensions from calling the numbers on the table s Any extension can be assigned to one or more tables Extensions you do not wish to bar can be left unassigned 1 In the programming mode enter 726 Enter the two digit extension number 00 through 15 2 Assign the Allow Table s to this extension Enter the one digit code from the table Code NO oO FR
41. gback tone over the paging system 1 In the programming mode lift the handset enter 7811 Pause for confirmation tone 6 Central Office Lines Programming 6 1 Choices in Configuring Central Office CO Lines Each CO line should be configured so that it best suits your needs The options that must be decided upon are described below 1 Are you using this CO line If you do not use all of the CO line ports of the system then the vacant ports need to be programmed as Disable This will make sure the Phone Line Manager 16 x 4 does not allow any extension to connect to this line 2 How should an incoming call be answered You may select DISA Direct Inward Station Access for answering incoming calls This feature is also called Auto Attendant mode In this mode the Phone Line Manager 16 x 4 will answer Day or Night and prompt the incoming caller to enter the digits or code of the desired extension or department that they wish to speak with Read more about DISA before selecting this feature so as to better understand its function If you choose to use the line so that the call must be answered by an extension before the outside line is seized then you will need to enter the code for No DISA 3 Does your CO line accept tone DTMF or pulse rotary dialing Some older Central Office switches can interpret only pulse or rotary dialing Most newer Central Office lines can accept tone or DTMF Dual Tone Multi Freq
42. guration program to communicate with the Phone Line Manager 16 x 4 This mode must also be set for the CAT version of the Phone Line Manager 16 x 4 software to function The Features Mode is enabled to allow it to 1 output the Call History information 2 output the Caller ID data at the beginning of incoming calls except for the CAT version of the software or 3 respond to the Automatic Call History Retrieval program running on attached computer e The message in the voice announcement module can only be recorded from extension 15 when that extension is designated as the System Manager See Section 7 2 e If a person loses their Individual Call Barring Password enter the first part of the Configure Extension command Enter 75 nn then hang up nn is the physical extension number 00 to 15 see Section 4 2 e Manually output the Call History Buffer contents to the RS 232C port See Section 17 3 e Clear the contents of the Call History buffer see Section 17 5 e Reset the entire system to default values see Section 3 7 e Set the date time and the day of the week see Section 16 1 18 3 Phone Line Manager 16 x 4 Configuration Program Remote Operation It is possible for a computer running the Configuration Program in one location to communicate with an Phone Line Manager 16 x 4 unit at another site Remote configuration is enabled when the System Manager enters the 772 command When this command is entered the Phone Li
43. he Extensions 4 1 Choices When Programming the Extensions Each extension must be individually defined in the way that best suits your needs The options to be decided upon are described below These choices are programmed for the extension using the commands given on the following pages 1 What type of phone will be connected to the extension An extension can be connected to an ordinary phone a key phone a fax machine or a door phone A door phone is an intercom at the outside door of your office which visitors use to reach an operator See Section 4 3 for additional information The system needs to know the phone type to communicate properly 2 Which special features do you want to allow the extension e Call Hold Transfer Allows the extension to put an outside call on hold or transfer an outside call to other extensions This capability may not be withheld from key phones e Call Hold Retrieval Allows retrieving a call placed on hold at another extension This capability may not be withheld from key phones e Rollover Extension Typically a voice mail or answering machine See Chapter 13 e Exclusive Answering Machine Privilege Allows this extension to have a dedicated answering machine on the next numerical extension See Chapter 13 e Call Break in Allows breaking in or interrupting another extension s phone call e Emergency Alarm Allows an extension to generate an emergency alarm signal to other exte
44. hown If you are modifying only a few of the settings in the list you should enter the default value shown with an for other parameters which you do not intend to change 1 In the programming mode enter 727 19 3 Delay After Each RS 232C Character This determines the amount of delay inserted after a character is sent across the RS 232C port to the printer or PC This setting is important only if you directly connect a computer or dedicated printer to the RS 232C port 2 Enter the two digit code for the character delay 00 0 milliseconds 0l 8 milliseconds 02 16 milliseconds 99 792 milliseconds 19 4 Delay After Each RS232C Line This determines the amount of delay inserted after each line of Call History information is sent across the RS 232C port to the printer or PC This setting is important only if you directly connect a computer or dedicated printer to the RS 232C port 3 Enter the two digit code for the line delay 00 0 milliseconds 01 16 milliseconds 04 64 milliseconds 99 1584 milliseconds nn M PHONE LINE MANAGER 16 X 4 19 5 Switchhook Flash Timing This is the minimum amount of time necessary to perform a switchhook If the switchhook is pressed for less than this amount of time the system recognizes it as a dial pulse and not as a switchhook or flash The 200 ms and 300 ms entries have been included because some phone instruments do not go onhook cleanly and this can cause an out
45. il unit to retrieve their messages The Simplified Voice Mail Interface setting has been implemented to allow the Phone Line Manager 16 x 4 to easily interface with simpler voice mail and message storage devices These devices typically accept only a single digit to direct the caller into one of the limited number of internal mailboxes If Voice Mail Unit Interface is enabled and Simplified Voice Mail Interface is also enabled the Phone Line Manager 16 x 4 will send only a single digit to the Rollover Extension This digit will be the last digit in the extension s physical number Thus a call intended for extension 104 would cause a 4 digit to be sent to the Rollover Extension A call intended for extension 100 would cause a 0 digit to be sent to the Rollover Extension A call intended for extension 110 would also cause a 0 digit to be sent to the Rollover Extension REMEMBER Voice Mail must be enabled by typing 7824 for this command to cause a single digit to be sent to the Rollover Extension To enable operation in the Simplified Voice Mail mode 1 At the System Manager s extension lift the handset and enter 7862 Pause for confirmation tone To enable operation in the Standard Voice Mail mode 1 At the System Manager s extension lift the handset and enter 7863 Pause for confirmation tone 13 6 MSG Button on a Key Phone If the System Manager has enabled the Voice Mail setting a person at a key phone can press th
46. ilt into the system and you can pick and choose the ones that suit your home or office As a first step browse through this manual to get acquainted with the various features available When your new unit arrives all of the features are already programmed with default settings In some cases these settings will be fine just as they are With others you will want to change the settings The instructions in this manual lead you through the simple step by step process of setting each feature as desired In Section 3 4 you ll find a list of pre programmed default settings Refer to this list as you set up your system It lets you see at a glance which features you will need to set If you need to you can easily return the whole system to all of its default settings at any time 3 Preparing to Program Before entering the system program features take some time to look over the different options for setting up an extension as the System Manager 3 1 Designate an Extension for System Manager All programming functions in this manual must be performed from the programming extension Initial programming of the Phone Line Manager 16 x 4 system must be done from extension 15 This extension should be assigned to the person who will program the system and serve as System Manager for the office The default programming extension is preset as extension 15 You have the option of changing it to extension 00 This would be handy for example if th
47. ing the Phone Line Manager 16 x 4 18 5 Report DISA Digits to the CAT Application The CAT software can be configured to send a message to the CAT application as each digit is entered by an incoming caller to an outside line configured to operate in the DISA mode In this mode the Phone Line Manager 16 x 4 will not try to interpret the digits entered It will not cause the call to ring at any extension The CAT application would typically process the digits entered and send a command to the Phone Line Manager 16 x 4 causing the incoming call to ring at a specified extension To report incoming DISA digits to the CAT Application 1 In the programming mode lift the handset and enter 7860 Pause for the confirmation tone Hang up or continue programming To enable the normal mode of DISA operation 1 In the programming mode lift the handset and enter 7861 Pause for the confirmation tone Hang up or continue programming 19 System Timing Parameters 19 1 About System Timing Parameters The default value for the system timing parameters should be suitable for most applications and will never need to be changed There may be some changes you will want to make which will affect the operation of the system under certain conditions Any changes made affect all outside lines and all extensions 19 2 Changing System Timing Parameters The command to change the system timing parameters requires that each setting be entered in the order s
48. ired to enter a password to access the programming mode the following password command will be used 1 At the System Manager s extension lift the handset and enter 761 2 Enter the 6 digit password Default 123456 Pause for confirmation tone 3 6 Changing the Programming Mode Password If you are requiring the System Manager to enter a password to access the programming mode you may change the password 1f for security reasons you do not want unauthorized people changing system settings The default value of the password is 123456 To change the value 1 At the System Manager s extension lift the handset and enter 761 followed by the current 6 digit password Default 123456 Pause for confirmation tone 2 Enter 762 3 Enter the new 6 digit password Then enter the new 6 digit password again 4 Pause for confirmation tone Hang up or continue programming 3 7 Resetting the System to Default Values This command will reset all features on the system to default values See the default settings list in Section 3 4 This list shows what the settings will be for all features after you perform this command Resetting the system to default values allows you to start from a clean slate when reprogramming the system after values have been changed To reset the system to default values 1 In the programming mode enter 7873 Pause for the confirmation tone 2 Hang up or continue programming o 4 Configuring t
49. irmation tone NOTE If you wish to have fewer than 4 extensions in any group the number of one of the extension members should be repeated more than once to fill all four places in the group list id PHONE LINE MANAGER 16 X 4 We recommend that all four of the Hunt Group Lists be filled This would prevent an incoming caller from accessing a vacant group if they dialed the wrong Hunt Group number If only using two groups then it may be best that the other two group extensions be entered as 00 Operator or another extension that you wish to answer the calls The following table gives an example of how to use this command First dial 795 then dial 01 03 04 11 then dial 05 06 06 06 then dial 12 13 14 14 then dial 00 00 00 00 Hunt Group 2 Extension 1 3 4 11 Hunt Group 3 Extension 5 6 Hunt Group 4 Extension 12 13 14 Hunt Group 5 Extension 0 then pause for the confirmation tone Keep a record of your Hunt Groups in the following table First dial 795 then Hunt Group 2 Hunt Group 3 Hunt Group 4 Hunt Group 5 11 Day and Night Modes 11 1 Automatic Day Night Mode Switching The Operator Extension can manually switch the system into Night Mode by dialing 56 or into the Day Mode by dialing 57 This command is only valid if issued from the Day mode Operator extension see Section 5 2 8 It is also possible for the system to automatically switch from one mode to another at certai
50. is line you may want to connect the fax machine directly to the outside line bypassing the system Sales Group All extensions assigned to the sales staff might have access to all of the lines This provides them with maximum access to lines on which to make sales calls Tech Group lIf this group needs to make fewer calls they might be linked with only one or two outside lines keeping the rest free for sales calls Executive Optionally the executive may want a dedicated phone line for their extension so that they always have a line available and can have a private number The disadvantage would be that other extensions are left with one less line for outgoing calls 8 2 Defining Outgoing Call Groups You can define up to four Outgoing Call Groups Each group can include from 0 to 4 outside lines Each outside line can be included in more than one trunk group The order in which the line numbers are entered in Step 3 will determine the order in which the system searches them for availability when an extension dials 9 or 0 to connect to an outside line If you want a certain line to be tied up the least for example the fax line but still available for outside calls enter it last 1 In the programming mode enter 73 2 Enter the code for the Outgoing Call Group being created 4 Outgoing Call Group 1 5 Outgoing Call Group 2 6 Outgoing Call Group 3 7 Outgoing Call Group 4 BA AA PHONE LINE MANAGER 16 X 4 If yo
51. ity Reversal Clear Forwarding Some Central Office switches signal the unit when the remote party in an outside call has disconnected from the line For example if an outside call is placed on hold and during that time the outside party hangs up the system will know to release the line The Phone Line Manager 16 x 4 supports two types of signaling With Clear Forward signaling used mostly in the USA the Central Office removes the battery feed from the Tip and Ring lines to signal that the remote party has disconnected With Polarity Reversal signaling the Central office reverses the polarity of the Tip and Ring signals to inform the unit when a connection has been completed and when it has been disconnected If a disconnect signal is detected during an outside line conversation the extension hears special tone on for second then 2 brief beeps then the system dial tone to indicate that the call has been disconnected If you are being inappropriately disconnected from outside calls disable both of these parameters To Enable Polarity Reversal Detection 1 In programming mode enter 7844 Pause for confirmation tone Hang up or continue with programming To Disable Polarity Reversal Detection 1 In programming mode enter 7845 Pause for confirmation tone Hang up or continue with programming When Polarity Reversal detection is enabled the Phone Line Manager 16 x 4 software will only store the details of an outgoing call into C
52. jack labeled External Music on the Phone Line Manager 16 x 4 The Phone Line Manager 16 x 4 system has an internal computer generated music melody source which is disabled when the RCA mini plug is inserted into the External Music jack This music signal is heard by the incoming caller when they are placed on hold 7 6 What Happens If There is No DISA Entry If an outside line answers in the Auto Attendant or DISA mode and the caller does not enter any DTMF digits and no fax tone is detected the Phone Line Manager 16 x 4 can transfer the call to either the Operator or to the designated fax machine You should choose for these calls to go to the fax extension if this outside line is used mostly for receiving faxes This is helpful since some fax machines do not send the calling tone until after the called fax machine answers and thus the Phone Line Manager 16 x 4 cannot detect the incoming fax tone You should choose for these calls to go to the Operator if the outside line is use mostly for voice callers A caller using a pulse dial telephone would not be able to enter any DTMF digits and you would want this call to be directed to the Operator If the outside line is set to ring according to the Standard Incoming Line definition the Operator setting here will cause these calls to ring extension s according to that definition If the outside line is configured as a Private Incoming Line the Operator setting will cause thes
53. l is parked does not become available or if the extension becomes available but does not answer when the phone rings A blind transfer of an outside call to an extension which does not answer will ring the Operator ora Rollover Extension as programmed by the System Manager if the extension to which the call is being transferred does not answer If an incoming caller to an outside line operating in the Auto Attendant or DISA mode specifies an extension which does not answer the call will transfer to the Operator If no input either DT MF digits or a fax Calling Tone is detected during a DISA call the call will ring at either the Operator s or the fax s extension as programmed by the System Manager 5 2 8 THE STANDARD INCOMING LIST WHICH EXTENSION IS THE OPERATOR The first non Rollover extension in the Standard Incoming List is defined to be the Operator This means that if your Standard Incoming Line List directs incoming calls to an Auto Attendant Voice Mail the Operator will be defined as the next extension in the list after the Voice Mail extensions because your Voice Mail extensions would be defined as Rollover Extensions Since there is a separate list for Day and Night operation a different Operator extension can be defined for each mode BA PHONE LINE MANAGER 16 X 4 5 2 9 ENTERING THE STANDARD INCOMING LIST 1 In the programming mode enter 730 for the Day Mode list or enter 790 for the Night Mode list 2 En
54. lift the handset enter 7813 Pause for confirmation tone 7 5 What Happens after the DISA Entry After the incoming caller has entered his selection on an incoming line operating in the Auto Attendant or DISA mode the Phone Line Manager 16 x 4 will start ringing at an extension While the extension is ringing the caller will either hear a ringback tone or the Music on Hold input To enable the Music on Hold input after DISA input 1 In the programming mode lift the handset enter 7808 Pause for confirmation tone To enable the ringback tone after DISA input 1 In the programming mode lift the handset enter 7809 Pause for confirmation tone If the caller specifies an extension which is not available they will hear a short busy signal Then the call will ring at the first available extension in the appropriate incoming call group if the outside line is configured to be a Private Incoming Line or it will ring as a Standard Incoming Line if it is so configured 7 PHONE LINE MANAGER 16 X 4 If the DISA call is directed to an extension which does not answer after 5 to 50 seconds the call will transfer to the Operator see Section 19 12 If the Operator does not answer after 5 to 60 seconds the call will transfer to an available Rollover Extension see Section 19 11 Any external music source can be used to connect Music on Hold to the Phone Line Manager 16 x 4 system You will need to plug your music source unit into the RCA
55. mergency alarm enable call transfer hold call break in emergency alarm HH NN oO oO oO N 5 Enter the code for paging and door phone assignment o MA PHONE LINE MANAGER 16 X 4 Door Phone Member of Paging Group 0 No Yes No Yes No Yes No Yes Ni O of WD 4 4 2 2 1 and 2 1 and 2 6 Enter the code for automatic connection to an outside line exclusive answering machine privilege and Caller ID Enabling NO Of D O Automatic Outside Line Connection No Yes No Yes No Yes No Yes Exclusive Answering Display of Caller ID Machine Privilege Privilege No Yes No Yes Yes Yes Yes Yes No No No No Yes No Yes No 7 Enter the new two digit number you want for the extension or hang up or re enter the existing extension number Pause for confirmation tone Hang up or continue programming PHONE LINE MANAGER 16 X 4 EXTENSION PROGRAMMING SUMMARY To program the extensions enter the following Enter 75 Extn Number Step 3 Step 4 Step 5 Step 6 Step 7 Code Code Code Code New Number r s 00 75 01 75 02 75 03 75 04 75 05 75 06 75 07 79 08 79 09 75 10 75 11 75 12 75 13 75 14 75 15 4 3 Door Phone Operation Details Any extension with the exception of Extension 00 and the System Manager s extension may be configured to be a door phone The Door Phone may be placed at any location requiring a hands free intercom station In addition any ordinary phone can be
56. mmand For instance a person at an extension in a hotel could accidentally have calls meant for the Operator sent to him To disable the Call Follow Me function 1 In the programming mode lift the handset and enter 7822 Pause for the confirmation tone Hang up or continue programming To enable the Call Follow Me function 1 In the programming mode lift the handset and enter 7823 Pause for the confirmation tone Hang up or continue programming A special exception to Call Forwarding is made to facilitate operation between a manager and his secretary If the manager has his calls forwarded to the secretary s extension the secretary but no one else is able to make an intercom call to the manager s extension or transfer an outside call to the manager Any other extension attempting such a call would have the call forwarded to the secretary s extension 4 5 Require Star Key Before User Programming All of the user programming commands begin with a 4 or 5 In some installations you may want to require that the user enter a from the keypad of the phone before entering one of these commands This will prevent unintentional programming if a person dials a phone number beginning with a 4 or a 5 but forgets to dial 9 or 0 to connect to an outside line For instance an extension could be accidentally placed in the Do Not Disturb mode or the Day Night setting could be changed When this new parameter is set dialing a 4 or a 5 without
57. n times of the day To enable automatic switching between modes 1 In the programming mode enter 7826 Pause for the confirmation tone To disable automatic switching between modes 1 In the programming mode enter 7827 Pause for the confirmation tone If this automatic switching option is desired the System Manager would need to inform the Daytime Operator of feature commands 56 and 57 plus the feature functions The Phone Line Manager 16 x 4 can be programmed to refrain from automatically switching into the Day Mode on days defined as weekends Friday Saturday and or Sunday There may be times you want to temporarily disable automatic switching into the Day Mode on other days due to holidays and long weekends You can enter the manual switching commands 56 and 57 from the Day Mode Operator s extension which disables automatic switching At a later time you can re enable automatic switching to return to your normal schedule 11 2 Automatic Day Night Mode Switching Times When the automatic Day Night switching is enabled the command to specify the switching times are as follows 1 In the programming mode enter 794 2 Enter the desired 4 digits to specify the hour 00 to 23 and the minute 00 to 59 at which the system switches into the Night Mode 3 Enter the desired 4 digits to specify the hour 00 to 23 and the minute 00 to 59 at which the system switches into the Day Mode PHONE LINE MANAGER 16 X 4 4
58. n the Computer Aided Telephony CAT environment if your unit is equipped with the CAT version of the software e Features Mode The Phone Line Manager 16 x 4 must be in this mode to allow it to 1 output the Call History information 2 output the Caller ID data at the beginning of incoming calls except for CAT units or 3 respond to the Automatic Call History Retrieval program running on attached computer To enable the System Mode of the RS 232C Port 1 In the programming mode lift the handset and enter 7851 Pause for the confirmation tone Hang up or continue programming To enable the Features Mode of the RS 232C Port 1 In the programming mode lift the handset and enter 7850 Pause for the confirmation tone Hang up or continue programming ooo PHONE LINE MANAGER 16 X 4 18 2 Phone Line Manager 16 x 4 Configuration Program This program is designed to run under Microsoft Windows and can minimize the need to manually enter all of the commands detailed in this manual To use the program simply insert the diskette into your computer and enter A SETUP or B SETUP from the FILE RUN menu in Program Manager or the START RUN menu in Windows 95 There are still some instances where you will need to use the telephone at the System Manager s extension to set certain features or operating modes These are e Set the mode of the RS 232C serial port The System Mode must be set to allow the confi
59. n the system and make an outgoing call The original incoming call must be directed to a CO line which is programmed to operate in the DISA mode see Section 6 1 After the system answers the incoming call in the DISA mode the caller should dial a 6 or a 7 followed by the 6 digit DOSA password If the password entered matches the password stored in memory a connection will be made to the first available CO line listed in Outgoing Call Group 4 see Section 8 2 If the incoming caller entered a 6 the system must detect a DTMF digit within 35 seconds in order to allow the connection to continue If no digit is detected after 20 seconds a beep tone will be heard When a digit is entered the beep tone will cease Thereafter the beep tone will be heard every 4 minutes and a DIMF digit must be entered within 15 seconds to continue the call This will prevent the situation where the incoming caller hangs up and the system is connected to the CO line indefinitely In all cases the call will be terminated in 15 minutes or when a Clear Forwarding Polarity Reversal signal is detected if enabled If the incoming caller entered a 7 followed by the 6 digit password the operation is exactly the same as for a 6 except there will be no prompts for DTMF digits This can facilitate FAX and data transfers via DOSA since it would be impossible to enter a DTMF digit during data transmission The 6 is still preferred for voice conversations so that the CO li
60. ncerning the setup of the Phone Line Manager 16 x 4 After the selections have been made in the program the entire configuration program can be written into the Phone Line Manager 16 x 4 via the RS 232C port There is no need to manually enter all of the commands detailed in this manual see Section 18 2 e Call History Reporting The details of outgoing calls can be sent from the Phone Line Manager 16 x 4 to the computer An application on the computer can collect the information into a database and generate useful reports See Section 17 9 e Caller ID Processing On Phone Line Manager 16 x 4 units equipped with the optional Caller ID detection capability the unit will send the Caller ID information to the computer An application on the computer can collect the information into a data base and generate useful reports see Section 12 5 e Computer Aided Telephony CAT Interface On Phone Line Manager 16 x 4 units equipped with the optional Computer Aided Telephony CAT software the system can operate in a computer environment where it can be controlled by an application running on the computer see Section 18 4 18 1 RS 232C Port Choosing the Operating Mode The RS 232C port on the Phone Line Manager 16 x 4 mode can operate in one of two modes e System Mode The Phone Line Manager 16 x 4 must be in this mode in order to communicate with the Phone Line Manager 16 x 4 Configuration Program It must also be in this mode to operate i
61. nd until the extension flashes in order to place the call on hold or transfer the call This allows the caller to enter additional digits perhaps to a remote voice mail unit without getting disconnected from the outside line A second special case can arise if the outside lines are configured to allow a switchhook flash to be sent to the outside line A switchhook to an outside line may be needed to affect certain features like Call Waiting However some Central Office switches may give a new dial tone in response to the switchhook In this case the caller could possibly dial an allowed number send the switchhook and then dial a restricted number The Phone Line Manager 16 x 4 is only able to examine the digits dialed starting at the beginning of the sequence and the call would not be barred If this is a concern you may want to prohibit the switchhook from being sent to an outside line see Section 6 3 O0 J hA 3 PHONE LINE MANAGER 16 X 4 14 3 Filling the Call Barring Allow and Disallow Tables The system can store up to three call barring Allow Tables and three Disallow Tables Each table has 10 slots numbered 0 through 9 Each slot stores one phone number or prefix See the sample tables in Sections 14 4 and 14 5 You must program all 10 slots for the table to work If a slot is to be left empty you must still program it as an empty slot by simply hanging up as described below You can clear all slots o
62. ne Manager 16 x 4 will answer the next incoming Central Office call in the DISA mode If the incoming caller enters an 8 the unit will enter a mode allowing a remote program to configure the Phone Line Manager 16 x 4 via tones sent through the incoming line An external modem is not required A special translation unit is required at the host computer site in order to allow the standard PC based Phone Line Manager 16 x 4 Configuration Program to connect to the remote Phone Line Manager 16 x 4 In this configuration mode the resources required for answering calls in the DISA mode will be in use Therefore all incoming calls will be answered in the non DISA mode for as long as the configuration process is in progress The ability to remotely program by using an external modem at the Phone Line Manager 16 x 4 unit site using the 771 command which was supported by earlier versions of the software is no longer supported IEEE ss a PHONE LINE MANAGER 16 X 4 18 4 Computer Aided Telephony CAT Software The Computer Aided Telephony CAT version of the Phone Line Manager 16 x 4 software can operate in a computer environment where it can be controlled by an application running on the computer All of the modes and commands discussed in this manual will operate as described A person at any extension can use all of the features listed However there may be other commands and capabilities which can be accessed from the computer application controll
63. ne can be released in a short time after the conversation has ended If the outgoing CO line to which DOSA is connected is configured for pulse dialing any digits entered by the caller will also be output as pulses This conversion of DTMF to pulses will continue until either a or is entered Thus the or are the preferred entry when responding to the disconnect warning signal so that there will not be any pulses output on the CO line 9 1 Enable Direct Outward Station Access DOSA The DOSA function must be enabled by the System Manager to allow an incoming caller to enter a password and be connected to a different CO line to make an outgoing call To Enable DOSA 1 In the programming mode enter 7834 Pause for confirmation tone To Disable DOSA 1 In the programming mode enter 7835 Pause for confirmation tone 9 2 Entering the DOSA Password The DOSA password must be specified using this command Enter Password 1 In the programming mode enter 764 2 Enter a 6 digit password Pause for confirmation tone lu Kw 10 Hunt Groups Four separate Hunt Groups can be implemented allowing a person to dial a number which will ring at the first available extension of that group This can be used for intercom calls or for incoming DISA calls where the incoming caller can be prompted to press 3 for sales press 4 for technical support etc There are four groups named as Hunt Group
64. nsions e Paging Groups Allows a key phone or a door phone at the extension to be part of a paging group e Caller ID Display Allows an AVT 16 series key phone to display the incoming Caller ID information e Automatic Outside Line Seize Allows an extension to automatically connect to an outside line when they lift their handset without dialing 9 or 0 If the person at that extension wants to make an intercom call or use other Phone Line Manager 16 x 4 functions they can simply switchhook before dialing any digits to drop the outside line and connect to the Phone Line Manager 16 x 4 dial tone 3 Do you want to give new numbers to the extensions Each extension is automatically given a number by the system This is the number on the jack at the unit into which the extension line is plugged The numbers are 00 to 15 for the Phone Line Manager 16 x 4 However it may be more logical to give your lines different numbers for example ones that correspond to office or room numbers Please note that even after you assign new numbers the extension numbers on the jacks 00 to 15 still need to be used for all system programming where a 2 digit extension number is required The new extension numbers you assign are used when e making intercom calls e transferring outside calls to another extension e entering an extension number in the Auto Attendant or DISA mode BA PHONE LINE MANAGER 16 X 4 e forwarding calls to another extension
65. nt module is playing the recorded message the incoming caller can dial 0 To call the Operator Ixx To ring extension 1xx where xx is the extension number 00 to 99 assigned using the Configure Extension command 2 3 4 or5 To ring the first available extension in Hunt Group 2 3 4 or 5 6 or 7To invoke the DISA feature 7 2 Recording a Voice Announcement This command allows you to record an announcement to greet callers The recording can be made only from Extension 15 See Section 3 1 if you need to change the programming extension to 15 lime the length of your spoken announcement before recording it If you want to record a very short announcement you can enter 0 at the end of your message which will cause the Phone Line Manager 16 x 4 to ring the Operator 1 In the programming mode enter 728 Pause for the confirmation tone 2 Record your announcement by speaking into the handset When you have finished speaking keep the phone off the hook until you hear a confirmation tone This marks the end of the 20 seconds available If the tone cuts you off re enter 728 and record a shorter announcement 5 Hang up or continue with programming ooo PHONE LINE MANAGER 16 X 4 Sample Announcement Hello you have reached XYZ Corporation To send a fax press the start button on your fax machine at any time If you are calling from a touchtone phone you may enter the extension number of your party at any time Press 2
66. nter 7840 Pause for confirmation tone To disable Dial Tone Detection and use the Speed Dial Delay Time 1 At the System Manager s extension lift the handset and enter 7841 Pause for confirmation tone 16 The System Clock Date and Time The Phone Line Manager 16 x 4 contains an on board clock that contains the date and time The system records into Call History memory the details of an outgoing call which includes the date and time The key phone is also able to show the date and time on its display 16 1 Setting the System Clock Setting the clock on your system allows it to correctly record the date and time when calls are made This is necessary for accurate outgoing call records 1 In the programming mode lift the handset and enter 729 2 Enter two digits each for the following settings Date 01 to 31 Month 01 to 12 Year 00 to 99 Hour 00 to 23 Minute 00 to 59 3 Enter a digit for the day of week 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday 4 Pause for confirmation tone Hang up or continue with programming 16 2 Key Phone Clock Display Format The key phone is capable of displaying the current time in the 12 hour mode or the 24 hour mode For example 2 00 pm in the 12 hour mode would correspond to 14 00 in the 24 hour mode To display the time in the 12 hour mode 1 In the programming mode lift the handset and enter 7836 To display the time in the 24 hour mod
67. ntering a programming command To allow programming without the entry of a password 1 At the System Manager s extension lift the handset and enter 7849 Pause for confirmation tone To require the entry of a password to enter Programming Mode At the System Manager s extension lift the handset and enter 7848 Pause for confirmation tone BE PHONE LINE MANAGER 16 X 4 3 3 Programming Tips e All programming described in this manual must be performed in the programming mode see Section 3 5 and performed from the programming extension see Section 3 1 e We recommend that the programming extension be assigned to the person who will act as System Manager for the office e If a desired feature is preset in the enabled mode no programming is needed unless you want to disable the feature e If the final step in an operation reads hang up you must do so for the programming to register e If the final step reads hang up or continue with programming you can stay in the programming mode and proceed directly to programming another feature e You probably will want to program a number of features in one sitting However please be aware that you will be automatically bumped from the programming mode if you hang up for more than two seconds 3 4 Factory Default Settings Password Entry for Programming Mode Required System Mode PassWord o s da 25 294 co 123456 Programming
68. o deber ser usado cerca del 15 En caso de existir una antena externa deber agua por ejemplo cerca de la tina de bano lavabo ser localizada lejos de las lineas de energia s tano mojado o cerca de una alberca etc 16 El cable de corriente deber ser desconectado del 6 El aparato el ctrico debe ser usado nicamente con cuando el equipo no sea usado por un largo periodo carritos o pedestales que sean recomendados por de tiempo el fabricante 17 Cuidado debe ser tomado de tal manera que objectos 7 El aparato el ctrico debe ser montado a la pared o al liquidos no sean derramados sobre la cubierta u techo s lo como sea recomendado por el fabricante orificios de ventilaci n 8 Servicio El usuario no debe intentar dar servicio 18 Servicio por personal calificado deber ser provisto al equipo el ctrico m s all a lo descrito en las cuando instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado 9 El aparato el ctrico debe ser situado de tal manera dentro del aparato o que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra C El aparato ha sido expuesto a la lluvia o o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan D El aparato parece no oper
69. ode Fax Extn Pause 739 739 739 739 1 Pause 2 Pause 3 Pause 4 Pause 7 Auto Attendant DISA 7 1 About DISA and Direct Caller Access to Extensions Enabling the Auto Attendant or DISA Direct Inward Station Access feature for outside lines allows incoming callers to connect themselves directly to an extension The optional Voice Announcement module can be enabled to lead the caller through options for reaching individual extensions The Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the extension where the fax machine is located Setting DISA as enabled or disabled is done as part of setting the command sequence for Programming Outside Lines see Section 6 3 This is done separately for each line You have the option of enabling DISA at all times during regular business hours Day Mode or after regular business hours Night Mode In the Phone Line Manager 16 x 4 there is only one Voice Announcement module and one circuit to collect the digits coming from the outside caller when the call is answered in the DISA mode If two incoming calls are received at the same time and both outside lines operate in the DISA mode the second incoming call will continue to ring and will not be answered until after the caller on the first line has made their DISA selection After the Phone Line Manager 16 x 4 answers the incoming call and the optional voice announceme
70. of the day At a later time the person at the extension can dial 50 followed by the six digit password to allow the extension to use its normally assigned call barring tables 15 Assigning Speed Dial Numbers This feature allows you to assign a two digit speed dial number for as many as 45 frequently called phone numbers The assigned speed dial numbers can be used by everyone office wide The system also lets individual users program up to four speed dial numbers for their extensions only When a speed dial number is used the system automatically accesses an outside line This saves the step of dialing 9 The speed numbers are used by dialing 2 followed by the two digit speed dial number From a key phone you can press the MEM button followed by the two digit speed dial number Record your speed dial number assignments on the following page You may want to provide everyone in the office with a copy of this chart To enter a speed dial number 1 In the programming mode lift the handset and enter 71 2 Enter a two digit Speed Dial number 06 to 50 3 Enter the phone number up to 20 digits that you are assigning to the code To insert a two second pause in the string of digits switchhook or press PAUSE from a key phone 4 Hang up You must hang up after each number in order for the system to store the number Speed Dial Assignment 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2
71. on All rights reserved 1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746
72. ou can configure it to be a Private Incoming Line 6 Do you want the unit to automatically detect incoming faxes Each CO line can have an assigned fax extension to allow the system to automatically direct an incoming fax when the fax tone is detected to an extension where a fax machine is connected The CO line must be in the DISA mode to allow automatic fax detection B 0 PHONE LINE MANAGER 16 X 4 7 Do you want to dial 9 or 0 to access an outside line You can choose either 9 or 0 as the code for the user to dial when requesting an outside line 6 2 Dialing 9 to Access Outside Lines The system is preset so that users dial 9 to access an outside line and 0 to make an intercom call to the Operator You may want to change the 9 to a 0 if this is the standard in your area To access an outside line by dialing 0 1 In the programming mode lift the handset and enter 7801 Pause for confirmation tone Hang up or continue programming To access an outside line by dialing 9 1 In the programming mode lift the handset enter 7800 Pause for confirmation tone Hang up or continue programming NOTE If you configure the system so that 0 accesses an outside line 9 will then directly dial the operator If 9 is the number for outside line access then 0 will dial the operator 6 3 Programming Outside Lines Each outside line must be programmed separately The programming procedur
73. pulses to the outside line Note that the DTMF tones sent from the phone will be passed through to the outside line even though the Phone Line Manager 16 x 4 will also send dial pulses The Phone Line Manager 16 x 4 will convert the DTMF tones into dial pulses until a or a is encountered which will disable pulses from being sent to the outside line for the duration of the call For extensions connected to key phones each key phone has a TONE PULSE key which causes a light on the phone to be lit if the phone is in the pulse mode In the pulse mode digits pressed are sent to the Phone Line Manager 16 x 4 in computer code and the Phone Line Manager 16 x 4 will send the equivalent dial pulses to the outside line Thus unlike with an ordinary phone DTMF tones are not passed through to the outside line before the dial pulses are sent In the tone mode the phone sends the DTMF tones which are simply passed through the unit to the outside line Note that the default dialing mode set for the outside line only affects speed dialing and redialing operations If a key phone sends a DT MF tone to an outside line which is configured to operate in the pulse mode the Phone Line Manager 16 x 4 will only pass the DTMF digit dialed and will not send dial pulses The PAUSE key on the key phone can be pressed during dialing which will insert a 2 second pause during a subsequent Last Number Redial PHONE LINE MANAGER 16 X 4 12 2 Disconnect Supervision Polar
74. r radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de classe A prescrites dans le R glement sur le brouillage radio lectrique publi par Industrie Canada INSTRUCCIONES DE SEGURIDAD Normas Oficiales 11 El aparato el ctrico deber ser connectado a una Mexicanas Electrical Safety Statement fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato 1 Todas las instrucciones de seguridad y operaci n y deber n ser le das antes de que el aparato el ctrico 12 Precauci n debe PET tomada de tal manera que la tierra sea operado fisica y la polarizaci n del equipo no sea eliminada 2 Las instrucciones de seguridad y operaci n deber n 15 Los cables de la fuente de poder deben ser guiados ser guardadas para referencia futura de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo 3 Todas las advertencias en el aparato el ctrico y en particular atenci n a los contactos y recept culos sus instrucciones de operaci n deben ser respetadas donde salen del aparato 4 Todas las instrucciones de operaci n y uso deben 14 El equipo el ctrico debe ser limpiado nicamente ser seguidas de acuerdo a las recomendaciones del fabricante 5 El aparato el ctrico n
75. s at night You can also choose to have the Auto Attendant or DISA mode operate during the day night or both 5 2 4 INCOMING CALL ALERT TONE TO THE PAGING SYSTEM Calls can be setup to ring over a paging system in addition to ringing at individual extensions Anyone can answer the call from any extension by dialing 3 This is recommended for businesses where employees are not seated at desks with phones or where there is no receptionist operator 5 2 5 INCOMING CALLS TO AN AUTO ATTENDANT SYSTEM If you are using an Auto Attendant Voice Mail system you can choose to have incoming calls ring at the Auto Attendant or at an operator s extension Simply enter the Standard Incoming Line list to reflect the extensions to which you would like to direct the incoming calls i PHONE LINE MANAGER 16 X 4 5 2 6 DEFINING THE STANDARD INCOMING LINE In most installations all outside lines would be configured as a Standard Incoming Line You will first define a list of extensions which will ring when an incoming call is detected You might also choose to define a second list of extensions which will ring when an incoming call is detected in the Night Mode The operation of an outside line configured to be a Standard Incoming Line 1s as follows When an incoming call is detected the Phone Line Manager 16 x 4 checks the extensions starting at the top of the appropriate day or night list to find the first available extension This extension will
76. side call to be inadvertently placed on hold when trying to hang up on the call The longer switchhook times can help to compensate for these phones 4 Enter the switchhook time code 0 300 milliseconds 200 milliseconds 112 milliseconds 104 milliseconds 96 milliseconds X O oo 1 OH A OO N 88 milliseconds 80 milliseconds 72 milliseconds 64 milliseconds 56 milliseconds 19 6 Reminder Feature Timing When a call is put on hold this setting determines the amount of time to wait to ring the person that placed the call on hold or to ring the Operator or a Rollover Extension if the extension which placed the call on hold is not available 5 Enter the Reminder Feature Timing code This parameter sets the time for calls placed on hold by an extension 0 25 seconds pl 50 seconds X O ooo NTN OH A O N 175 seconds 300 seconds 425 seconds 550 seconds 675 seconds 800 seconds 925 seconds 5 seconds PHONE LINE MANAGER 16 X 4 19 7 Outside Line Guard Time Once an outside call is complete that is one of the parties hangs up that particular outside line is inactive for a defined period of time This gives the Central Office an on hook condition for this amount of time 6 Enter the outside line guard time code 0 0 75 seconds pl 1 5 seconds X 0 N Q A N 2 25 seconds 3 seconds 3 75 seconds 4 5 seconds 5 25 seconds 6 seconds 6 75 seconds
77. stop bit and no parity An IBM compatible PC can be connected to the Phone Line Manager 16 x 4 using a straight not a null modem cable You can use the following procedure to retrieve Call History records to your computer 1 In Windows enter the Program Manager window then the Accessories window Select the Terminal icon 2 Pull down the Settings menu and select Communications Verify that the communication settings are as follows Change settings to match if necessary Daud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control None Connector Either COMI or COM2 whichever corresponds to the RS 232 port being used 3 Pull down the Transfer menu Select Receive Text file Create a new text file named CALLS TXT 4 Once these steps are successfully completed you are ready to receive call history data Enter the Call History output command This writes the data to the text file It then can be printed out directly in the long format Or you can import it in the short format into an accounting or spreadsheet program 18 Interfacing the Phone Line Manager 16 x 4 to a Computer There are many instances where the Phone Line Manager 16 x 4 can be connected to a computer to enhance the overall operation of the system These include e Phone Line Manager 16 x 4 Configuration Program This program is designed to run under Microsoft Windows and can guide the System Manager through every detail co
78. ter the two digit extension numbers 00 to 15 assigned to the Standard Incoming List Enter all of the extension numbers in succession You can assign up to 16 extensions Be sure to enter the extensions in the order you want them to be searched 3 Hang up Hanging up is necessary for the assignments to register Keep a record of your Standard Incoming List Assignments Write the 2 digit extension numbers in the following table Extension Numbers in the Extension Numbers in the Standard Incoming List Standard Incoming List Day Mode Night Mode Enter 730 790 1st Operator 2nd 3rd 4th 5th Gth 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 5 2 10 PRIVATE INCOMING LINES You may want to configure one or more of the outside lines to operate as a Private Incoming Line This would allow an incoming call to ring at an extension other than the Operator Outside lines 2 3 and 4 may be defined as Private Incoming Lines As such you can define the list of extensions which the Phone Line Manager 16 x 4 will search when an incoming call is detected on that line Only one extension will ring This is different from outside lines defined as Standard Incoming Lines where more than one extension can ring at the same time PHONE LINE MANAGER 16 X 4 5 2 11 ENTERING THE PRIVATE INCOMING LisT S 1 In the programming mode enter the code for the desired Private Incoming List 731 Outside Line 2 Day Mode List
79. tricted calls until it goes on hook for at least 2 seconds 14 8 Restrict Calls at Night This setting will force all extensions to use Allow Table 3 and Disallow Table 3 when the Phone Line Manager 16 x 4 enters the Night mode Table 3 would typically contain a very restrictive set of dialing sequences perhaps allowing only local and emergency calls To force all extensions to use restrictive call barring at night 1 In the programming mode enter 7830 Pause for the confirmation tone To allow all extensions to use their normal call barring at night 1 In the programming mode enter 7831 Pause for the confirmation tone Once this parameter causes an extension to use the restricted call barring tables the Individual Extension password must be entered to remove the extension from the restricted mode This password is entered by dialing 50 followed by the six digit password which they have previously set The Individual Extension password is programmed by dialing 255 followed by the six digit password and can only be entered while the extension is NOT in the restricted mode The default value is 111 111 When the Phone Line Manager 16 x 4 switches back into the Day Mode the extensions are not automatically removed from the restricted calling mode Additionally individual extensions can dial a code 59 which forces the extension to use the restrictive tables perhaps when they leave the office for lunch or at the end
80. u do not want any outside lines in this Outgoing Call Group hang up 3 Enter the line numbers of the outside phone line s that are part of this Outgoing Call Group Enter one to four entries 1 Outside Line 1 2 Outside Line 2 3 Outside Line 3 4 Outside Line 4 Hang up Hanging up is necessary if fewer than four outside lines were entered 8 3 Assigning Extensions to an Outgoing Call Group This feature links each extension to a specific Outgoing Call Group It thereby defines which outside phone line s the extension can use Any number of extensions can be assigned to a given group This command must be repeated separately for each extension You could assign an extension to an Outgoing Call Group containing no outside lines which would prohibit the extension from placing any outgoing calls 1 In the programming mode enter 738 2 Enter the two digit extension number 00 to 15 3 Enter the number of the Outgoing Call Group 1 to 4 to which this extension is assigned 4 Pause for confirmation tone Hang up or continue programming With default settings Outgoing Call Groups 1 and 4 contain CO lines 1 2 3 and 4 in that order Outgoing Call Groups 2 and 3 contain no CO lines All extensions are assigned to use Outgoing Call Group 1 9 Direct Outward Station Access DOSA Direct Outward Station Access DOSA allows an incoming caller to enter a password and be connected to a different outside line withi
81. uency dialing The Phone Line Manager 16 x 4 will need to know how it should dial digits when it is dialing a speed dial number or redialing the last number dialed See Section 12 1 for a complete discussion of the dialing mode 4 Do you want to be able to send a switchhook to the CO line Some Central Office features such as Call Waiting are enabled by sending a Switchhook or Flash to the Central Office Some Central Office switches will reset the CO line and give a new dial tone in response to a Flash signal If a new dial tone is given the caller could bypass the Call Barring Toll Restriction protection as the system would not know that a new dial tone was received If this is a consideration you may wish to disable the sending of the switchhook signal to the CO line The system Flash signal is set at a default value of 480 ms This default value should work with most signaling requirements If not the timing duration of this signal may be changed to work with the requirements suggested by the Central Office for the features that they may provide in your area see Section 19 5 5 How do you want the incoming lines to ring All incoming CO lines will ring into the system This step 1s used to select the manner in which you wish for them to ring according to the use of the desired CO line For each line you can choose to configure it to handle incoming calls according the Standard Incoming Line configuration or y
82. ular line to be a private incoming line and ring at an extension other than the Operator Outside line 1 is always a Standard Incoming Line while each of the others may be optionally configured to be Private Incoming Lines 5 2 2 AUTO ATTENDANT OR DIRECT INWARD STATION ACCESS DISA Next you can decide if you want the Phone Line Manager 16 x 4 to automatically connect incoming calls to a recorded voice announcement which leads the caller through options for reaching individual extensions In this mode the Phone Line Manager 16 x 4 can also be programmed to listen for an incoming fax tone and route the call directly to the extension where the fax machine is located This type of operation is called Auto Attendant or DISA Direct Inward Station Access The alternative to DISA is that the Phone Line Manager 16 x 4 will sense an incoming call and cause one or more extensions to ring In this case a connection to the outside line will not be made until one of the ringing extensions goes offhook 5 2 3 Day TIME AND NIGHT TIME HANDLING OF INCOMING CALLS The Phone Line Manager 16 x 4 can operate in the Day Mode or the Night Mode and each outside line can be set to operate differently when in the two modes For instance an outside line can operate as a Standard Incoming Line during the day and as a Private Incoming Line during the night You can have an incoming call ring at one group of extensions during the day and a different group of extension
83. utside line to dial a speed dial number or to redial the last number before the first digit is dialed 15 Enter the speed dialing and redialing delay time code 0 0 75 seconds 1 5 seconds X 0 NTN OH A OO N 2 25 seconds 3 seconds 3 75 seconds 4 5 seconds 5 25 seconds 6 seconds 6 75 seconds 7 5 seconds 19 15 Multiple Ringing Time For incoming calls to outside lines operating in the Standard Incoming Calls mode this is number of rings that the first available extension will ring before the Phone Line Manager 16 x 4 starts to ring up to three additional extensions 16 Enter the multiple ringing time code Enter a 0 to 9 to specify zero to nine rings The default value is 4 rings PHONE LINE MANAGER 16 X 4 19 16 Parked Calls Timing When an outside call is parked at another extension this setting determines the amount of time the Phone Line Manager 16 x 4 will wait for the parked extension to become available before the Phone Line Manager 16 x 4 attempts to ring the Operator or a Rollover Extension 17 Enter the Parked Calls Timing code This parameter sets the time for outside calls parked to an extension 0 25 seconds 1 50 seconds 175 seconds 300 seconds 425 seconds 550 seconds 675 seconds 800 seconds 925 seconds O 0 NT OH CO A CO N 5 seconds 18 Pause for the confirmation tone Hang up or continue programming BLACK BOX Copyright 1999 Black Box Corporati
84. when the output is complete 17 4 Output the Call History of a Single Extension You can also choose to output the Call History records of a single extension This command will search the Call History Memory to find only those calls made by the specified extension To output the Call History of one extension 1 In the programming mode lift the handset and enter 742 2 Enter the two digit extension number 00 to 15 3 The Phone Line Manager 16 x 4 will send all records followed by the confirmation tone Hang up or continue with programming 17 5 Clearing the Call History Memory The Call History Memory has room for about 120 records Once the memory is full no new records can be stored until the memory is cleared It is recommended that you print out call records regularly at the end of each day week or month then clear the memory To clear the contents of Call History Memory 1 In the programming mode lift the handset and enter 749 Pause for the confirmation tone Hang up or continue with programming A PHONE LINE MANAGER 16 X 4 17 6 Output the Call History After Each Outgoing Call You can choose to have the Phone Line Manager 16 x 4 output the Call History records at the end of each outgoing call lasting more than 25 seconds The information will also be stored into Call History Memory if space is available To output the Call History record at the end of each call 1 In the programming mode lift the handset
85. xtension in the night list so that calls received after hours will never go unanswered In any case it is best that the Private Incoming List be filled with enough entries so that the call always has a place to ring If there is no available extension in the Private Incoming List the call will park at the first extension in the list and give a beep signal every few seconds to inform the caller that a call is waiting Keep a record of the Private Incoming Line Lists Enter the extension numbers for each outside line configured as a Private Incoming Line PHONE LINE MANAGER 16 X 4 Outside Line 2 Outside Line 3 Outside Line 4 Day Night Day Night Day Night Enter 731 791 732 792 733 793 1st 2nd ard 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 5 2 12 SETTING INCOMING CALLS TO RING OVER PAGING SYSTEM This option allows incoming calls to ring over a paging system in addition to the operator Anyone can pick up an extension and press 3 to answer the call This is useful in businesses where employees are not seated at desks with phones or where there is no dedicated receptionist operator Outside lines must have the Auto Attendant or DISA mode disabled for this feature to work Also your paging system must be plugged into paging system jack of the unit To enable a ringback tone over the paging system 1 In the programming mode lift the handset enter 7810 Pause for confirmation tone To disable a rin
86. y if Rollover on Intercom Calls is set e An intercom call was attempted to an extension connected to a busy key phone or to any phone which does not answer within five rings if Rollover on Intercom Calls is set e An outside line has been blind transferred to an extension which does not answer or parked at an extension which does not answer provided the Transfer to Operator Rollover Extension parameter specifies Rollover Extension e After the Operator is rung and does not answer after a call left on hold for too long rings at the Operator See Section 19 11 When the Phone Line Manager 16 x 4 is looking for a Rollover Extension it checks the extensions in the order of physical extension 00 to extension 15 to find an extension which is both available and designated to be a Rollover Extension 13 1 Exclusive Answering Machine Privilege The Rollover Extensions feature allows you to specify which extension s will be rung when a call is directed to an extension which is busy or does not answer More than one extension can be specified as a Rollover Extension so that a multi channel Voice Mail unit can be attached to the Phone Line Manager 16 x 4 In some installations you may want to give separate answering machines to certain people to allow messages intended for them to be stored and retrieved independently This may now be done as part of the Programming the Extensions command see Section 4 2 a PHONE LINE MANAGE

Black Box FX160A User's Manual

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