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Black Box ACU5011A User's Manual

1. To BLACK BOX 0 uM r ServSwitch included power Wizard adapter Extender REMOTE 2 8 e CAT5 or higher Transmitter cable up to 200 m 655 tt Seri Switch Wizard Included three to one cable Ndd HOLIMSAYAS TO REMOTE Computer CPU Figure 3 3 A simplified ACU 5010A Wizard Extender installation CHAPTER 3 Installation Keyboard mouse and monitor plug in directly or with extension cables Receiver see the Appendix Remote user 1 E 7 CAT5 or higher cable up to s 200 m 655 ft MEA O ServSwitch Duo KV6108SA gt IMP 5D ED ER D GD ED ED HED HED HED Ex E En Ex MEE O MEE O E lam Ey Optional ocal Local user 2 Computer CPUs connected with EHN408 cables Local users monitors keyboards and mice plug in directly or with extension cables Figure 3 4 A simplified ACU 5011A Wizard Extender receiver installation 4 Configuration To configure your ServSwitch Wizard Extender system first you ll need to configure any directly attached PC as directed in Section 4 1 Then you ll need to configure
2. Do you have to send video from one computer to two different local monitors Or do you need to send video from multiple computersto dozens of remote monitors e Doesyour switch have to sit solidly on a worktable and use regular everyday cables Or doesit have to be mounted in an equipment rack use convenient many to one cables and have a rackmounted user station that folds and slides into 1U of space No matter how large or small your setup is no matter how simple or how complex we re confident we have a ServSwitch system that s just right for you The ServSwitch family from Black Box the one stop answer for all your video and KVM switching and extension needs This manual will tell you all about your new ServSwitch Wizard Extender including how to install operate and troubleshoot it For an introduction to the Extender see Chapter 2 The Extender product codes covered in this manual are ACU5010A ACU5011A This manual also includes information about the ServSwitch Wizard Extender Chassis Extender Blank Chassis Panels Extender Chassis Power Supply and Skew Compensator some of which have their own manuals or installation guides ACU5000A ACU5003 ACU5004 PS5000 ACU5100A SERVSWITCH WIZARD EXTENDER FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly t
3. 0 to 40 C Humidity Tolerance 5 to 60 noncondensing Enclosure Steel and stainless steel Power ACU5010A transmitter 5 VDC at 500 mA normally draws only 180 mA from attached CPU s keyboard interface ACU5010A receiver or ACU5011A using included external power adapter Input 100 to 240 VAC at 50 to 60 Hz from utility power mains outlet through detachable power cord and IEC 320 inlet to external transformer Output 5 VDC at up to 2 5 A from transformer to receiver s 2 5 mm barrel jack receiver normally draws less than its rated 500 mA ACU5010A receiver or ACU5011A using PS5000 5 VDC at 500 mA from PS5000 to receiver s 2 5 mm barrel jack SERVSWITCH WIZARD EXTENDER Power cont d Size Weight Consumption ACU 5010A transmitter 0 9 watts typical 2 5 watts maximum ACU 5010A receiver or ACU 5011A 2 5 watts maximum ACU5010A transmitter ACU 5010A receiver ACU 5011A 1 H x 4 9 W x 3 1 D 2 5 x 12 5 x 7 9 cm rear edge of endplate protrudes an additional 0 4 1 cm optional stick on feet protrude an additional 0 1 0 3 cm ACU5010A transmitter ACU 5010A receiver ACU 5011A 12 3 oz 350 g 2 Introduction The ServSwitch Wizard Extender is designed to transfer keyboard video and mouse signals up to 200 meters 655 ft over Category 5 or higher twisted pair cable At its most basic the Extender consists of a local transmitter and a remote receiver interconne
4. If you already have a Skew Compensator installed between them make sure that all of its switches are set to OFF and the total cable length between the receiver and transmitter isnot more than 200 m 655 ft of UTP or 100 m 330 ft of STP 2 If you re using a manual video compensation setting see Sections 4 2 1 and 4 2 2 A make sure that the Extender s video compensation is at its best If the picture is not correctly compensated the skew report might be less accurate 3 Bring up aDOS command prompt a text prompt in a word processing program or asimilar point in some other application that can display several lines of typed characters on the screen at once The Extender generates the skew report by sending keypress signals to the computer asif the report had been typed in at the keyboard 4 Go into configuration mode by pressing the hotkeys followed by Enter at the keyboard The default hotkeys are Ctrl Shift 5 If you have an English German etc QWERTY keyboard press the letter F followed by the number 3 If you have a French AZERTY keyboard press the letter F followed by the number 4 The skew report will appear as described below 6 Press Enter to exit configuration mode When you press F 3 or F 4 the monitor screen should go blank for a few seconds as the Extender applies measurement signals to the cable to measure the differences between the twisted pairs When the picture is restored
5. a report similar to thisone should appear SKEW REPORT RED 0 5M GREEN 1 0M BLUE 0 0M SWITCHES ON A3 B4 SERVSWITCH WIZARD EXTENDER The first section of the report indicates the length differences between the twisted pairs that are carrying the red green and blue color signals One of the colors will have a reported length difference of 0 0M this is the color carried by the shortest twisted pair The other reported differences are how much longer the other pairs are than the shortest one TECHNICAL NOTE Each meter of the length differences between the pairs that the Extender reports is equivalent to 5 nanoseconds of delay For comparison you can get a rough estimate of your system s on screen pixel time by multiplying the horizontal pixels by the vertical pixels by the refresh rate and then dividing 1 by the result If the delay time is greater than the pixel time color split will be noticeable For example if the maximum reported difference is 1 5 meters the delay between color signals will be 1 5 x 5 ns 7 5 ns If the screen resolution being used is 1024 x 768 x 75 Hz the pixel time is roughly 1 1024 x 768 x 75 16 9 ns Consequently the color split will be less than half a pixel time and so is unlikely to be noticeable The second section of the report indicates which of the Skew Compensator s top panel switches should be set to ON to compensate for the twisted pair length differences in
6. and Shift e To password lock the receiver Press and hold Ctrl and Shift press and release L release Ctrl and Shift SERVSWITCH WIZARD EXTENDER 5 6 Hot Plugging PS 2 Mice and Mouse Ports into the Extender and Re Enabling Disconnected CPU PS 2 Mouse Ports It is advisable to switch off the computer systems that are going to be connected to the ServSwitch Wizard Extender before you install them H owever even if thisis not possible most systems can be hot plugged connected to the Extender while they are powered and operating the PS 2 mouse port malfunctions this usually causes can often be overcome by using the Extender s mouse restoration functions The keyboard connection will normally restore itself automatically Let s take this from the top On many PCs mouse movement will be lost if the PS 2 mouse is unplugged and plugged back in while the PC isrunning Mouse movement can then be restored only by rebooting the PC Thisis because the mouse drivers only set up and enable the mouse when the PC is initially booted If you have powered down your Extender or if you are attempting to hot plug a system into it you might be able to restore lost mouse movement using the Extender s mouserestoration functions These should be used with caution because unpredictable results might occur if you select the wrong mouse type If in doubt restore the mouse by rebooting the PC normally Standard PS 2 mo
7. using commands triggered with the Extender s currently selected hotkey combination All of the hotkey control commands are invoked by holding down the two hotkeys and then pressing a command key By default the two hotkeys are Ctrl and Shift but you can change them to Alt and Shift or Ctrl and Alt by setting positions 2 and 3 of the DIP switch on the Extender s receiver see Section 4 2 1 Normally when you send a hotkey command you have to release the hotkeys and the command key before you can send another one The one exception to this rule is H otkeys T ab one of the connect to the CPU commands for as long as you hold down the hotkeys the Extender will execute the connect command each time you press Tab Originally this command was designed to tab through the CPU ports on compatible switches such as the Servswitch Duo and Quadro repeating it doesn t do anything useful on the Extender but you should keep in mind that the Extender will keep absorbing the Tab keystroke until you release the hotkeys The hotkey commands are summarized below Note that to generate the numeric digits in the commands that contain them you need to press the number keys on the top row of the main section of the keyboard not the number keys on the keypad the Extender will not recognize keypad numbers e Use Hotkeys 1 or HH otkeys T ab to select the attached CPU or KVM switch if it s been deselected Use H otkey
8. 1 to Pin 1 2 to 2 etc Cable Pairing Pair1 Pins 4 and 5 Pair 2 Pins 1 and 2 Pair 3 Pins 3 and 6 Pair 4 Pins 7 and 8 differential green video and vertical sync differential blue video differential red video and horizontal sync keyboard and mouse data A et a es Figure A 2 Twisted pair cable specifications SERVSWITCH WIZARD EXTENDER TRADEMARKS USED IN THIS MANUAL BLACK BOX and the amp logo are registered trademarks and ServSwitch and ServSwitch Wizard are trademarks of Black Box Corporation Apple and Macintosh are registered trademarks of Apple Computer Inc Compaq and Alpha are registered trademarks of Compaq Computer Corporation Hewlett Packard is a registered trademark of H ewlett Packard IBM PC AT PS 2 and RS 6000 are registered trademarks and PC XT isa trademark of IBM Corporation Microsoft IntelliMouse MS DOS Windows Windows NT and Windows XP are registered trademarks and or trademarks of Microsoft Corporation in the United States and or other countries Sun and Sun Microsystems are registered trademarks of Sun Microsystems Inc in the United States and other countries Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners DISCLAIMERS While every precaution has been taken in the preparation of this manual the manufacturer assumes no responsibility for errors or omissions Neither does the manufacturer assume an
9. 12 Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada 13 Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada SERVSWITCH WIZARD EXTENDER Contents Chapter Page Ts Specifications umd naan an eins 8 2 iM tPOUUGTION a fa te atta able dead 11 2 1 Features and Benefits oo cececcseseeceeeeeteeeseeteseeteieeeneseneceieneees 12 2 2 Complete Packages lt i ed halts era
10. Monitor and Mouse to the Receiver All of the shared devices plug directly into the relevant connectors on the left side of the ServSwitch Wizard Extender s receiver If you use a PC AT style keyboard you ll need a PC AT 5 pin DIN female to PS 2 6 pin mini DIN male adapter These are available from Black Box as product code FA211 You can use Premium KVM User Cables product code EHN409 to increase the distance from the Wizard to your peripherals to as much as 32 ft 10 m Many keyboards and mice will operate at distances up to 65 ft 20 m but don t count on this A 2 Cabling from the Transmitter to the CPU The computer CPU is attached to the Extender s transmitter through the included three to one cable as described in Section 3 3 There should never be more than 5 m 15 ft of cable between the transmitter and the CPU If you want to make use of the Extender s ability to pass Display Data Channel DDC information between your CPU and the monitor you ll need a video cable or cable strand that carries the DDC signaling lines H D15 pins 12 and 15 which not all video cables do If the CPU hasa5 pin DIN PC AT style keyboard connector you will need a PS 2 to PC AT keyboard adapter 6 pin mini DIN female to 5 pin DIN male product code FA212 If the CPU has only a DB9 male serial mouse port you ll need a special adapter with the pinning shown in Figure A 1 product code FA314 APPENDIX Cable Guidelines 6
11. You ll set different options using one of two different methods e Set the 8 position DIP switches on the Extender s receiver and transmitter see Section 4 2 1 to select automatic or manual video compensation the keyboard hotkey combination and other hardware related functions e Manual video compensation and other advanced options are controlled with keyboard commands after the Extender is placed in configuration mode see Section 4 2 2 When you exit configuration mode an y new settings are saved in the receiver s nonvolatile memory 4 2 1 SETTING THE DIP SWITCHES You can use the DIP switches on the sides of the Extender receiver and transmitter to set several configuration options The switches are continuously read by the Extender and may be changed while it s powered on The default settings all switches OFF are suitable for most installations The DIP switches are shown in Figures 4 1 and 4 2 on the following pages T hey have these functions Receiver s DIP switch e Position 1 Leave this position OFF for normal operation the default setting Move it to ON to put the receiver in upgrade mode see Chapter 6 so that new firmware can be downloaded into its flash memory Positions 2 and 3 Use these positions to select which keystroke combination the Extender will recognize as its hotkey see Section 5 5 Both OFF Ctrl Shift the default setting 2 OFF and 30N Alt Shift 2 ON and 3 OFF Ctrl Al
12. attached keyboard When you type in the password at the keyboard and press Enter the receiver will unlock stop flashing the keyboard LEDs and then establish a connection to the transmitter CHAPTER 5 Operation 5 2 The Extender s LEDs The ServSwitch Wizard Extender s transmitter and receiver modules each have one LED mounted on their right sides next to their RJ 45 interconnect ports Thereisa similar LED on the right side of the power supply module If you have the modules mounted in the Extender Chassis this LED can be read from the front of the chassis On all of the modules the LED has these two states and meanings e STEADILY LIT The module is receiving enough power to operate DARK The module isnot receiving enough power to operate On the transmitter and receiver this LED can also have these two states and meanings e FLASHING QUICKLY approximately five times per second The module is sending or receiving keyboard or mouse data e FLASHING SLOWLY once per second The module is being upgraded Several things can cause the Extender sLEDsto be dark On the transmitter this can be caused by in decreasing order of likelihood loose undone cable connections CPU cables being run farther than 5 m 16 5 ft low power on the CPU s keyboard port the CPU being powered OFF cables being broken the transmitter s LED being defective or the transmitter s main board being defective On the receiver this can
13. be caused by in decreasing order of likelihood loose undone power supply connections AC outlet being turned OFF not working power supply being broken the module s LED being defective or the module s main board being defective If you can t determine the cause of this problem call Black Box for technical support SERVSWITCH WIZARD EXTENDER 5 3 How the Extender Uses the Keyboard LEDs The ServSwitch Wizard Extender also uses the LEDs on the attached keyboards to indicate various conditions It will light the Num Lock Caps Lock and Scroll Lock LEDsin several different ways Configuration mode indication rolling sequence As shown in Figure 5 1 the receiver flashes the Num Lock Caps Lock and Scroll Lock LEDs on the attached keyboard in sequence to show that it s in configuration mode see Section 4 2 2 Num Lock will light first while Caps Lock and Scroll Lock are dark Then Caps Lock only will be lit then Scroll Lock only and then Num Lock again The cycle repeats itself continuously until you exit configuration mode after which the LEDs will be placed back in the states they were in before you went into configuration mode The speed of the cycle indicates how much video compensation the Extender is applying which is one of the things you can set in configuration mode if you choose to do so A slow flash rate indicates low compensation suitable for shorter cable distances while a fast flash rate indicates high
14. compensation suitable for longer distances For examples of actual rates and distances see step 1 in Section 4 2 2 A NUM CAPS SCROLL LOCK LOCK LOCK MI EE SiN XAO OA Figure 5 1 T he configuration mode LED pattern Password lockout indication lightbar flashing As shown in Figure 5 2 while the Extender islocked and waiting for the user to enter a password see Sections 4 4 and 5 1 it alternately lights the Num Lock Scroll Lock LED pair and the Caps Lock LED on the primary keyboard This pattern of flashing alternate LEDsis similar to that of the lights in the lightbar of a police car Once you type in the correct password and press Enter these LEDs will stop flashing and return to their previous states NUM CAPS SCROLL NUM CAPS SCROLL LOCK LOCK LOCK LOCK LOCK LOCK WIZ X17 xi MO O E gt a ee e ZIN LIN IN Figure 5 2 The password lockout LED pattern CHAPTER 5 Operation 5 4 Things to Keep in Mind About the Keyboards and Mice PC bootup sequence When your PC CPUs are powered on they communicate with any attached keyboards and mice and load the setup parameters required by their particular operating systems It is necessary for the Extender to be attached and powered on during this sequence so that it can give the CPUsthe required responses and keep track of all the modes and settings requested by each of the connected CPUs Mouse characteristics Do not unplug a PS 2 mouse connection from a CP
15. outlet The receiver and the chassis power supply if you re using one should begin operating immediately they have no on off switch 8A If you reusing the full Extender kit ACU5010A plug in and power up the CPU or KVM switch attached to the transmitter The transmitter should begin operating immediately it has no on off switch NOTE The Extender s standalone transmitter normally draws its power from the keyboard leads of the connected computer or KVM switch However if you need to use cabling included cable extension cable whose total length is greater than 5 meters 16 5 ft to connect the transmitter to the CPU or switch the CPU or switch might not be able to provide enough power to operate the transmitter Call Black Box Technical Support if this turns out to be the case 8B If you veattached a standalonereceiver ACU5011A to a ServSwitch mode with an embedded transmitter plug in and power up the switch then plug in and power up the attached CPUs The Extender is now ready for use and its local toremote link should begin functioning assoon asthe transmitter and receiver are both operational CAUTION Even though the cabling and connectors might be the same do not connect an Extender to your LAN Doing so will damage the Extender and might damage the network as well SERVSWITCH WIZARD EXTENDER Keyboard mouse and monitor plug in directly or with extension cables see the Appendix 5 Receiver
16. unconnected Figure 6 1 U pgrading the transmitter 6 Set position 1 of the transmitter s DIP switch to ON 7 Insert the DOS disk into your computer s floppy drive and power on the computer The upgrade should be performed automatically 8 When the upgrade has completed power down the computer and disconnect the transmitter from it 9 Set position 1 of the transmitter s DIP switch back to OFF 10 Power down the computer again SERVSWITCH WIZARD EXTENDER 11 12 Move position 1 of the receiver s DIP switch to ON to put the receiver in upgrade mode Monitor Power down the Extender s receiver and disconnect the twisted pair cable and any previously connected keyboard from it Use standard PS 2 extension cable such as product code EVN PS03 to connect the receiver s keyboard port to the keyboard port of the computer that will be running the upgrade program as shown in Figure 6 2 Thisis correct the upgrade procedure reveses the normal signal flow on the CPU s keyboard port Plug the monitor and mouse directly into their normal ports on the CPU Disconnect the power adapter before changing the setting of DIP switch position 1 Receiver Computer CPU running upgrade program PS 2 extension cable such as EVNPS03 connecting the receiver s keyboard port to the CPU s keyboard port and mouse attached to CPU Figure 6 2 U pgrading the receiver 13 Se
17. IZARD EXTENDER 6 Upgrading the Extender s Firmware The ServSwitch Wizard Extender uses flash rewritable program memory and you can upgrade its firmware code by using a PC program to download new firmware into the transmitter and receiver through their keyboard connections The transmitter and receiver may be independently upgraded but we highly recommend that whenever you upgrade one you also always upgrade the other To perform a flash upgrade you will need to create an MS DOS boot disk for the PC compatible computer CPU that you ll run the upgrade program on This boot disk is used to run the upgrade program automatically without the need for keyboard control On a CPU running DOS a boot disk can be created using the DOS FORMAT command for example FORMAT A S In Windows 95 and 98 DOS boots disks can be created in a similar manner For other versions of Windows refer to Windows Help for instructions For example a DOS disk can be created in Windows X P by selecting My Computer right clicking on the A disk icon selecting Format and then selecting Create an MS DOS startup disk To upgrade the Extender s firmware take these steps 1 Create an MS DOS boot disk using a blank floppy disk 2 Download the latest firmware upgrade files as directed by Black Box Technical Support The firmware upgrade is available as a compressed ZIP archive containing the following files xxx in the filenames i
18. PS 2 compatible At distances to 65 m 210 ft Up to 1600 x 1280 noninterlaced at up to 85 Hz At distances to 100 m 325 ft Up to 1600 x 1280 noninterlaced at up to 65 Hz At distances to 200 m 655 ft Up to 1024 x 768 noninterlaced at up to 65 Hz Between transmitters and receivers Up to 200 m 655 ft of unshielded twisted pair cable or 100 m 325 ft of shielded twisted pair cable From ACU5010A transmitter 5 m 15 ft to any attached CPU From ACU 5010A receiver or ACU5011A 10 m 30 ft to any attached keyboard monitor or mouse Keyboard commands ACU5010A transmitter ACU 5010A receiver ACU 5011A 1 Rear mounted 4 position DIP switch for various options and functions ACU5010A transmitter ACU 5010A receiver ACU 5011A Right side mounted LED for power and data activity CHAPTER 1 Specifications Connectors ACU5010A transmitter 1 Left side mounted DB25 female for CPU connection 1 Left side mounted 8 pin mini DIN female expansion port for future features 1 Right side mounted RJ 45 for CAT5 link to transmitter ACU5010A receiver ACU5011A 2 Left side mounted 6 pin mini DIN female 1 for keyboard and 1 for mouse 1 Left side mounted HD15 female for monitor 1 Right side mounted RJ 45 for CAT5 link to receiver 1 Right side mounted 2 5 mm center positive barrel jack for power input Maximum Altitude 10 000 ft 3048 m Temperature Tolerance 32 to 104 F
19. Possible Solution Make sure that the video compensation has been set for your system as described in Sections 4 2 1 and 4 2 2 A Check for video skew see Section 7 2 Make sure your Category 5 cable is pinned and paired properly see the Appendix Also if you are using cables other than those that came with the Extender to make your video connections make sure these are shielded or screened coaxial video cables Problem Your mouse does not move the cursor pointer Possible Solutions 1 Watch the receiver s LED while you move the mouse If you move the mouse and the LED doesn t flash then the Extender is not receiving data from the mouse proceed with the next few steps Check the mouse s connection to the receiver and the CAT5 cabling between the receiver and transmitter if the cable connections are OK try removing and restoring power to the Extender If you are attempting to connect the mouse to a PS 2 mouse port on a CPU that has not been powered down you will need to use the mouse restoration function see Section 5 6 4 Make sure that you have an appropriate mouse driver loaded and that your computer s software is configured to accept a supported mouse of the type that you have connected See the relevant paragraphs in Section 3 1 5 Make sure that a the mouse and computer were both connected to the Extender before any part of the system was powered up and b the Extender was powered ON before the attache
20. Reporting and Compensating for Video Skew If you notice that one or more of the primary colors red green or blue in the video image displayed on your monitor has separated from the others and is horizontally offset from them on your screen for example if colored shadows trail bright white objects as shown in Figure 7 1 then your Extender system might be affected by video skew The delayed color usually appears as a vertical band on the right hand edge of the white object Figure 7 1 Skew at its most visible color trailing a white object against a dark background The Extender works by transmitting the three primary video colors on three of the four wire pairsin a twisted pair cable as shown in the Appendix These pairs are twisted differently from one another in order to prevent the signals on one pair from interfering with the signals on the other pairs O ver long distances the pairs different twist ratios will actually cause the pairsto differ significantly in total length with tightly wound pairs being longer than more loosely wound pairs This is good for data transmission but in an Extender system it will cause the three color signals to arrive at different times and to be displayed at different positions on the screen If this appears to be a problem in your system there are several things you could do about it Can you use a lower screen resolution Lower resolutions produce less skew e Can you s
21. SEPTEMBER 2002 BLACK BOX E ES A 5 A ACUS010A ACUS011A lt gt BLACK BOX NETWORK SERVICES W elcome to the ServSwitch Family Thank you for purchasing a BLACK BO X ServSwitch Brand KVM extender We appreciate your business and we think you ll appreciate the many ways that this product will save you money time and effort Our ServSwitch family is all about breaking away from the traditional expensive model of computer management and display You know the one size fits all even if it doesn t model that says O ne computer gets one dedicated monitor or user station no more no less Why not a single user station monitor keyboard and mouse for multiple computers even computers of different platforms Why not a pair of user stations each of which can control multiple computers Why not many monitors or user stations for the same computer Why not access or display any of your computers anywhere in the world with any of your user stations or monitors With our ServSwitch products there s no reason why not We carry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two mice keyboards and monitors on your desk Or do you need to share many computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI types among multiple worldwide users with different access levels
22. U while the CPU ison Because of the way PS 2 mice communicate the CPU will lose mouse function and you will have to reboot the CPU to regain normal operation Unplugging a shared PS 2 mouse from the Extender will have no immediate effect but the PC will lose mouse function assoon as you plug the mouse back in RS 232 mice can usually be freely unplugged and replugged provided that an RS 232 mouse was connected when the operating system initially booted The Extender has a PS 2 mouse recovery system which allows you to disconnect and reconnect the mouse without powering down the system but we recommend using this only when absolutely necessary See Section 5 6 for details Keyboard and mouse mode handling during CPU switching The Extender keeps a log of the keyboard and mouse modes and resolution settings requested by each of the connected CPUs including the keyboard Num Lock Caps Lock and Scroll Lock states These settings are automatically restored to the primary keyboard and mouse when you switch to the other CPU as well as when the Extender is returned from configuration password lockout or control lockout mode to normal operation ensuring maximum software compatibility SERVSWITCH WIZARD EXTENDER 5 5 Keyboard Control Hotkey Commands You can control several functions on the ServSwitch Wizard Extender including CPU connection disconnection screen blanking locking and entering configuration mode from the keyboard
23. ansmitters receivers and chassis power supplies Figure 2 3 The ServSwitch Wizard Extender Chassis ACU 5000A CHAPTER 2 Introduction 2 4 Safety Concerns As you prepare to install the ServSwitch Wizard Extender please keep these things in mind e The Extender is for use in dry oil free indoor environments only e Make sure that the rated current drawin amperes of all of the devices plugged into the same extension cord outlet or circuit as your Extender equipment does not exceed the rated current in amperes of the cord outlet or circuit Do not attempt to service the Extender yourself Instead call Black Box Technical Support as described in Section 7 6 These issues involve the power adapter included with the Extender receiver or Extender Chassis Power Supply Warning The power adapter contains no user serviceable parts but it does contain parts capable of delivering hazardous electric shocks Do not attempt to dismantle it Plug the power adapter into a socket outlet close to the module it is powering Do not use the power adapter if its case becomes damaged cracked or broken or if you suspect that it isnot operating properly If the power adapter stops working replace it with a manufacturer approved adapter of the same type only SERVSWITCH WIZARD EXTENDER 3 Installation 3 1 What You Will Need These things must be in place before you can install your ServSwitch Wizard Extend
24. ated sections of this manual Set mouse protocol see Section 4 3 M 3 Enter Select Microsoft protocol M 4 Enter Select Logitech protocol Restore mouse see Section 5 6 CHAPTER 4 Configuration M 6 Enter Restore regular mouse M 7 Enter Restore IntelliMouse Set clear password see Section 4 4 P Enter password Enter Sets the Extender s password P Enter Enter Clears the Extender s password F 1 Enter Display firmware version see Section 7 5 F 2 Enter Apply automatic compensation see Section 7 1 Report skew see Section 7 2 F 3 Reports for users with QWERTY keyboards F 4 Reports for users with French AZERTY keyboards F 8 Enter Reset to factory defaults see Section 4 5 When you finish entering configuration commands and or adjusting the Extender s video compensation see Section 4 2 2 A press Enter to quit configuration mode and return to normal operation The Num Lock Caps Lock and Scroll Lock LEDs on your keyboard will stop flashing and will return to the states they were in before 4 3 Selecting the Mouse Protocol Most mouse drivers are compatible with Microsoft mice so the Extender uses a Microsoft compatible mouse signaling protocol by default H owever in some cases Logitech mouse drivers running on attached computers can erroneously disable the mouse buttons in response to this Microsoft protoc
25. cted with a twisted pair cable The receiver connects to your keyboard monitor and mouse and the transmitter connectsto the computer CPU thatisto be controlled There are a number of individual productsin the Wizard Extender line Two are covered bythis manual The ServSwitch Wizard Extender Kit ACU 5010A includes both a transmitter and a receiver e The ServSwitch Wizard Extender Receiver ACU 5011A isa single receiver that can be used with the ServSwitch Duo and ServSwitch Quadro which contain built in transmitters as a smaller alternative to the ServSwitch Duo Extender Some of these accessories have their own manuals or installation guides The ServSwitch Wizard Extender Chassis product code ACU 5000A isa rackmount chassis that can hold anumber of transmitters or receivers e If you won t be filling all of the slotsin your Wizard Extender Chassis you can install optional Single ACU 5003 one slot or Quad ACU 5004 four slot Blank Chassis Panels to cover the empty slots e To provide power to as many as four receivers with a single transformer you can install an optional ServSwitch Wizard Extender Chassis Power Supply PS5000 e To correct for signal skew that can be introduced in long runs of CAT5 or higher cable you can install an optional ServSwitch Wizard Skew Compensator ACU 5100A between your transmitters and receivers SERVSWITCH WIZARD EXTENDER 2 1 Features and Benefits Some use
26. ctivate configuration mode Once you do this you will see the Num Lock Caps Lock and Scroll Lock LEDs on your keyboard begin to flash one after another in acycling pattern like this NUM CAPS SCROLL LOCK LOCK LOCK I EE SiN NT OA Figure 4 3 T he configuration mode LED pattern Once the Extender isin configuration mode you can change its video compensation see Section 4 2 2 A or set various other options see Section 4 2 2 B 4 2 2 A Seating the Video Compensation The Extender contains video compensation equalizers that maximize the picture quality for your system even though the video signal is being sent across twisted pair cable By default the Extender performs automatic compensation In this mode the Extender automatically adjusts its video compensation amplifiers to suit the twisted pair cable whenever the Extender is powered on But you might want to manually fine tune the video compensation because the perfect adjustment for any given length of cable is subjective and depends on personal preference If you move position 4 of the receiver s DIP switch to ON to select manual compensation see Section 4 2 1 you can then set the compensation in configuration mode This only needs to be done once the compensation value is stored by the Extender and is retained even when the Extender is powered off NOTE If your picture is suffering from skew the colors are separated you might need to install a ServSwitch Wizar
27. d Skew Compensator between the transmitter and receiver and set skew compensation as well See Section 7 2 To manually set the Extender s video compensation take these steps 1 Go into configuration mode as described at the top of this page O bserve how fast the Num Lock Caps Lock and Scroll Lock LEDs on your keyboard are flashing this indicates the level of compensation currently being applied If CHAPTER 4 Configuration they re flashing slowly to a minimum of one cycle per second for zero distance the Extender is compensating at a low level suitable for shorter runs of twisted pair cable If theyre flashing quickly to a maximum at which the cycling can no longer be distinguished and it looks like all the LEDs are half on for 200 m 655 ft the Extender is compensating at a high level suitable for longer runs of twisted pair cable 2 Press the keyboard s Home key to set video compensation to none The picture on the monitor will probably become fuzzy 3 Use any of these keys to tune the Extender s video compensation Home sets video compensation to zero Pg Up increases the video compensation coarsely in large increments T up arrow increases the video compensation finely in small increments Pg Dn decreases the video compensation coarsely in large increments 4 down arrow decreases the video compensation finely in small increments As you change the video compensat
28. d computer If you re not sure whether this was the case then if it s possible to do so power everything down make sure all cable connections are correct and secure power up the Extender s receiver then power up all attached computers N w Problem Your keyboard does not function or functions only intermittently The Num Lock LED does not always light when the Num Lock key is pressed Possible Solution Some older keyboards were designed for use with specific computers and are not truly PC AT or PS 2 compatible These are not common but if you re having problems like this and you re using an old keyboard try a newer keyboard SERVSWITCH WIZARD EXTENDER Problem Compaq M X11800 mode integrated keyboard and mouse only The mouse consistently fails to boot when the Extender is connected to a PC running Windows NT 4 0 through its PS 2 style mouse port Possible Solutions There are three possible solutions to this problem 1 Use a different type of mouse 2 Connect the Extender to your NT 4 0 PCsthrough an adapter and one of the PC s serial ports rather than through its PS 2 port 3 Select CPU zero while NT is booting You should be able to use the system normally once the logon screen appears 7 4 Resetting the Extender Hardware Reset The ServSwitch Wizard Extender has a hardware reset function that does not require you to remove power to the Extender To trigger a hardware reset set pos
29. deo Compensation Sometimes when the Extender is operating with a manual video compensation setting see Sections 4 2 1 and 4 2 2 A situations can arise in which that setting no longer provides the best video for example if you swap in a different cable CPU or monitor If you would rather not spend a lot of time trying to find a better manual compensation setting especially if the replacement equipment is only in place temporarily you can force the Extender to override the current manual setting and apply its automatic video compensation instead which might result in a better picture being displayed To do this take these steps 1 Go into configuration mode by pressing the hotkeys followed by Enter at the primary control station s keyboard 2 Force the Extender to apply automatic video compensation by issuing the F 2 Enter command F 2 isthe letter F followed by the number 2 not the F2 function key 3 Press Enter again to exit configuration mode The Extender will save this value in its nonvolatile memory overwriting the value that the manual compensation DIP switch setting corresponds to If you want to have the Extender go back to using a manual compensation value read from its DIP switch you ll have to move the DIP switch positions even if you just move them to a different setting for a second before returning them to their previous setting CHAPTER 7 Troubleshooting 7 2
30. dicated by the report All other switches should be OFF You will see that each of these switches is constructed using 4 individual sliders To set a switch to ON all four sliders must be moved to the ON position To set a switch to OFF all four sliders must be moved to the OFF position The example skew report on the previous page indicates that switches A3 and B4 should be ON and all the other switches should be OFF To compensate for the skew set the Skew Compensator s switches as indicated in the report and use a second cable to insert it into the twisted pair cable run between the transmitter and receiver as shown in Figure 7 2 If thisis a lower quality patch cable it should be as short as possible It doesn t matter which cable you plug into which of the Compensator s two RJ 45 jacks the Compensator is fully bidirectional NOTE Because the cabling between the CPU and the transmitter can itself introduce some signal skew sometimes setting the Skew Compensator manually by trial and error produces better results than relying on the skew report For any given wire pair color switches 1 and 2 each introduce a 10 nanosecond delay switch 3 introduces a 5 nanosecond delay and switch 4 introduces a 2 5 nanosecond delay For more information refer to the Skew Compensator s manual CHAPTER 7 Troubleshooting 7 3 Other Problems and Possible Solutions Problem Poor video quality with smearing fuzziness or rippling
31. er Four pair eight wire twisted pair cabling rated to at least Category 5 This should be long enough to reach from your Extender transmitter to the receiver up to a maximum of 200 meters 655 feet Other specifications for this cabling are given in the Appendix You can make use of any Category 5 structured cabling systems that might already be in place at your sites but you should keep the number of cables and connectors involved to a minimum in order to maximize signal quality A monitor with a standard VGA SVGA HD15 connector that will work when connected directly to each of your PCs The Extender supports low and high resolution monitors A standard PC AT or PS 2 style keyboard If you are using aPC AT keyboard with a 5 pin DIN connector you can connect it to the Extender using a standard PC AT to PS 2 keyboard adapter such as product code FA211 A PS 2 style two or three button Microsoft or Logitech compatible mouse or a Microsoft IntelliMouse compatible mouse The Extender supports other Internet mice compatible with the IntelliMouse fitted with a wheel or other scrolling control and sometimes additional buttons which are available from several manufacturers Keep in mind that the Extender will operate without a mouse connected if you don t want to use one A suitable mouse driver for your PCs Supported types are PS 2 or RS 232 two button mouse driver by any manufacturer Microsoft mouse dr
32. ful features of the Extender Enables a keyboard monitor and mouse to be located up to 200 meters 655 ft of UTP or 100 meters 330 ft of STP from a computer or KVM switch Uses a single Category 5 or better twisted pair cable to carry all the keyboard video and mouse signals Compatible with ServSwitch Wizard ServSwitch Duo and ServSwitch Quadro KVM switches so it can meet a wide range of KVM switching and extension requirements Supports high bandwidth monitors at resolutions up to 1600 x 1280 Includes CPU connection cable for easy installation Transmitters and receivers may be neatly rackmounted in a standard 19 equipment rack using the Extender Chassis Other Extender compatible products such asthe Chassis Power Supply and Skew Compensator may also be mounted in this chassis Each 2U high chassis will house up to 16 local or remote modules Supports Microsoft ntelliMouse IntelliMouse Explorer and other common wheel mice Fine user adjustable video compensation enables the video quality to be maximized for any given length of cable Supports automatic and manual video compensation In manual compensation mode the video compensation only needsto be adjusted once during setup The chosen compensation setting is retained in EEPROM memory even when the Extender is powered off In automatic compensation mode the video compensation will be automatically adjusted every time that the Extender is powered on or re
33. hat is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specificationsin Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in acommercial environment O peration of this equipmentin a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed theClass A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Lepr sent appardl num riquen me pas de bruits radiodectriques d passant les limites applicables aux appareils num riques dela classeA prescrites dans le R glement sur le brouillageradiodectrique publi par IndustrieCanada EU DECLARATION OF CONFORMITY EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN 55022 These limits are designed to provide reasonable p
34. horten the twisted pair cabling distance between the Extender s transmitter and receiver Shorter cables cause less skew e Can you swap in a type or brand of cable with less extreme differences between the twist ratios of the wire pairs Generally the ratiosin CAT5 cables are not as different as those in CAT 5e cables which in turn don t differ as much as those in CAT6 cables but the ratios will vary considerably depending on the manufacturer and make SERVSWITCH WIZARD EXTENDER If none of the other solutions are practical or if none of them work you can install a ServSwitch Wizard Skew Compensator product code ACU5100A between your transmitter and receiver as shown in Figure 7 2 Receiver ServSmitch pc Wizard adapter Keyboard mouse and monitor TO LOCAL Skew Compensator CAT5 or higher BLACK BOX 0 ud X Sei Switch SERE RREEREEREEEE ra Woar d Skew f totaling 7 a 200 E 655 ft in length Computer CPU S r Switch Wizari NdI HILIMSAYIS TO REMOTE Transmitter Figure 7 2 An Extender system with a Skew C ompensator installed CHAPTER 7 Troubleshooting Before you install or configure a Skew Compensator or try the other remedies you might want to have the Extender report how much skew is occurring in your system To do this take these steps 1 Make sure the transmitter and receiver are connected with the twisted pair cable you want to use
35. ing 7 6 Calling Black Box If you determine that your ServSwitch Wizard Extender is malfunctioning do not attempt to alter or repair the unit It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including e the nature and duration of the problem when the problem occurs the components involved in the problem that is which module s what type of cable computer and keyboard what make and model of monitor and mouse etc any particular application that when used appears to create the problem or make it worse and the results of any testing you ve already done 7 7 Shipping and Packaging If you need to transport or ship your ServSwitch Wizard Extender e Package it carefully We recommend that you use the original container e Before you ship it back to Black Box for repair or return contact us to get a Return Authorization RA number SERVSWITCH WIZARD EXTENDER Appendix Cable Guidelines NOTE The maximum supported cable lengths vary widely between devices and cables It might be possible to use cables that are longer than those specified in this Appendix with certain computers and peripherals but this can t be guaranteed If you have problems try using shorter cables A 1 Cabling from the Keyboard
36. ion setting you ll see the sharpness of the picture change the Extender automatically recalculates the required matching brightness Adjust the video compensation until you get the best picture The longer your twisted pair cable the more compensation you ll need but if you add too much compensation you might wash out the picture altogether If this happens just reduce your compensation and the picture will reappear This might be the best technique for quickly finding the best compensation setting First press Pg Up until you see white trailing edges on the right hand side of black text or graphics as shown in Figure 4 4 Then press and release 1 until the trailing edges disappear At that point compensation should be about as close to ideal as you can make it Figure 44 Bleed due to overcompensation SERVSWITCH WIZARD EXTENDER 4 When you find the best possible picture and finish entering any other configuration commands see Section 4 2 2 B press Enter to save the configuration setting and exit configuration mode The compensation setting issaved in EEPROM so it will persist even if the Extender is powered off For this reason unless you change your twisted pair cabling you shouldn t need to adjust this setting again 4 2 2 B Issuing Other Configuration M ode Keyboard Commands While the Extender isin configuration mode it is also possible to enter a number of other keyboard commands that you can
37. ition 1 of the DIP switch on the Extender s transmitter see Section 4 2 1 to ON This DIP switch position is directly connected to the Extender s microprocessor when you setit ON the microprocessor essentially shuts down To finish resetting the Extender move position 1 back to OFF power is restored to the microprocessor which then performs a complete hardware reset 7 5 Displaying the Extender s Firmware Revision For technical support purposes it might be necessary to find out the firmware release version of your ServSwitch Wizard Extender To do this select the CPU and get to a DOS prompt a text prompt etc it doesn t matter what software is running as long asit displays characters typed in at the keyboard on the screen Then refer to Section 4 2 2 as you take these steps 1 Go into configuration mode by pressing the hotkeys followed by Enter at the primary control station s keyboard 2 Get the Extender to report its firmware revision by issuing the F 1 Enter command F 1 isthe letter F followed by the number 1 not the F1 function key 3 Press Enter again to exit configuration mode The version number will be reported on screen asthe letter V followed bythree numbers the first of which is the major revision level and the other two of which are the minor revision level For example if the Extender reports V118 the firmware version is 1 18 CHAPTER 7 Troubleshoot
38. ivers including those for the IntelliMouse You might be able to use other mouse drivers with IntelliMouse compatible data formats but these might or might not work trial and error testing might be necessary Logitech mouse drivers including those for two button three button and wheel mice The Extender will automatically configure its mouse output to match the type requested by any supported driver CHAPTER 3 Installation e If your computer CPU is farthe than 2 m 6 5 ft from your Extender transmitter Oneor more cables to replace or extend the included cable for connecting the CPU to the transmitter up to a maximum distance of 5 m 15 ft You can use VGA and PS 2 extension cables such as EVNPSO5 and EVNPSO3 Toattach a CPU with a PC AT keyboard port you ll need a PS 2 to PC AT keyboard port adapter such as product code FA212 Toattach a CPU with a serial mouse port you ll need a PS 2 to serial mouse port adapter such as product code FA314 The Extender automatically converts commands and data from the mouse s PS 2 format to the CPU s RS 232 format and vice versa the adapter just changesthe connector and pinning For more information about cabling see the Appendix For assistance figuring out which cables and adapters you ll need call Black Box Technical Support If you ll be mounting an Extender transmitter or receiver on a wall or some other non horizontal flat surface you ll need adhesive mounting strip
39. l ies turd Aa leanne 14 2 3 The Extender Illustrated oot ccccccceccseeeeeeteeeeeeseetaeettaeseeseseeceees 15 2 4 Safety CONCEMS sivas roe aida Mian 17 3 linstallation cia ia 18 3 1 What You Will Need oo ec ctecssseeseeeseeenseeetessetesaesataesaenetasnesateteees 18 3 2 Placement iii idad redada 20 3 3 The Installation Procedure o ccececccccseeseeteeeeeeeteetieetitesieneceieneees 22 4 Configuration cts A A el at ee 26 4 1 Configuring an Attached PC ACU5010A Only occ 26 4 2 Configuring the Extender o eececcccseeseceeeeeeeeeteeienetieeeeeeceees 27 4 2 1 Setting the DIP Switches eseese 27 4 2 2 Using Configuration Mode sessssssessessrirsisreerre 30 4 2 2 4 Setting the Video Compensation esseere 30 4 2 2 8 Issuing Other Configuration M ode Keyboard Commands seeren 32 4 3 Selecting the Mouse Protocol conmcicinncniccicncccnccnnancnrananoncrnar cinc 33 4 4 Setting a Password for the Extender o eeeecseseeseeetseeetsetetetees 34 4 5 Resetting the Extender to Its Factory Default Configuration 35 TABLE OF CONTENTS Chapter Page 5 Operation aia nl eden ent a 36 Srl POWer U pi StatUS cana cias 36 5 2 TheExtender SEEDS cia ohana denn nin ernie 37 5 3 Howthe Extender Uses the Keyboard LEDS essences 38 5 4 Thingsto Keep in Mind About the Keyboards and Mice 39 5 5 Keyboard Control H otkey COMMAMAS sesser 40 5 6 Hot Plugging PS 2 Mice and Mouse Ports into the Extender and Re Enabling Disconnected CPU PS 2 Mouse P
40. lso make very sure you have read the important note at the start of Chapter 4 5 1 Power Up Status Under normal circumstances the ServSwitch Wizard Extender is ready for use as soon asthe transmitter and receiver power up The receiver will draw power from its power adapter or from the optional power supply the transmitter will draw power from the attached CPU s keyboard port If either module s LED remains dark when the module should be operating the module isn t receiving enough power to do so Howthe receiver behaves at bootup when both modules are properly powered will depend on how position 3 of the transmitter s DIP switch is set see Section 4 2 1 and on whether you ve set a password for the Extender or not see Section 4 4 e If position 3 is set to ON the Extender will go directly into configuration mode see Section 4 2 2 so that you can reconfigure it as necessary before pressing Enter to resume normal operation This is most commonly done to clear an incorrectly entered or forgotten password see Section 4 4 If position 3 is set to OFF but you haven t set a password the receiver will establish a connection to the transmitter and will light its LED If position 3 isset to OFF and you haveset a password the receiver will light its LED but will not display any video It will show that it s expecting you to enter the password by alternately flashing the Num Lock Scroll Lock LED pair and the Caps Lock LED on the
41. n 100 m 325 ft All twisted pair cables are constructed in such a way that each of the twisted pairs has a slightly different twist ratio This is done to reduce the electrical crosstalk between signals carried on adjacent pairs Because of this the wire distance that an electrical signal has to travel is different for the different pairs This does not normally cause a noticeable problem in fact the twist differences have no effect at all on digital signals such as network data But if you re sending higher video resolutions which are analog signals acrosslong cables you might start to see color separation caused by the red blue and green signals arriving at the receiver at slightly different times If this happens you might be able to improve your video by reterminating your cable so that the video signals are on the pairs whose twist ratios are the closest to each other Most network quality cables have one pair that s much more tightly twisted than the other three this pair should be avoided Unfortunately different manufacturers and even different cable types by the same manufacturer use different pairs for the tight pair so call your cable supplier If they can t tell you which pair to avoid cut a short section off the end of the cable open it up and look at the pairs the tight pair is usually quite obvious APPENDIX Cable Guidelines PR2 PR1 PR4 12345678 Cable Pinning Straight through Pin
42. odas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas lasinstrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all alo descrito en lasinstrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato NOM STATEMENT
43. ol To prevent this you might want to have the Extender use a Logitech compatible protocol instead To select the Microsoft compatible mouse protocol type M then 3 then Enter To select the Logitech compatible mouse protocol type M then 4 then Enter SERVSWITCH WIZARD EXTENDER 4 4 Setting a Password for the Extender There are many situations where access to corporate file servers or sensitive information needsto be controlled In such circumstances the ServSwitch Wizard Extender s transmitter and the attached CPU can be locked away in a secure room or cabinet and controlled from the primary control station attached to the receiver The Extender also has a password that you can set to prevent unauthorized use After setting a password you can lock disable the receiver at any time by typing the hotkey sequence together with the letter L atthe primary keyboard Ctrl Shift L if the hotkey sequence is set to its default value for example While the receiver islocked it doesn t output video to the monitor or accept input from the keyboard or mouse The receiver indicates that it s locked by alternately flashing the Num Lock Scroll Lock LED pair and the CapsLock LED on the attached primary keyboard The receiver can only be unlocked if a user types in the password followed by Enter at the primary keyboard Locking the receiver has no effect on the operation of the transmitter The passw
44. ord is not case sensitive and can be any combination of keystrokes including function keys but excluding Ctrl Alt Shift and Enter For example the password F4 F R E D Home would be valid The length of the password can be from 1 to 40 characters although for better security we recommend that the password be at least four characters long To set the password first get into configuration mode by typing in the current hotkey sequence followed by Enter at the receiver s keyboard Ctrl Shift Enter if the hotkey sequence is set to its default value for example Then type P followed by Enter followed by the password characters followed by another Enter to save the password to nonvolatile memory This type of memory does not depend on active power or even a battery backup so it can persist indefinitely For instance to set the password to open sesame you would type in P Enter O P El N Space S E S A M E Enter Don t worry if you type the password incorrectly you can always re enter it even if you ve exited and re entered configuration mode Of course if you discover that you messed up entering the password or can t remember what the password is only after someone locks the receiver you will have to take these steps to recover First power down the receiver then move position 3 on the transmitter s DIP switch to ON then power the receiver back on This will cau
45. ors you ll need adapters see the Appendix Ifit s a switch with single user port connectors plug a user cable designed for that switch into one of its user ports Then mate the matching ends of this user cable and the Extender s three to one cable 6 pin mini DIN Optional DB25 to to mouse port FA314 serial transmitter T mouse port Included cable adapter B O HD15 to video port Optional m CD FA211 PC AT 6 pin mini DIN to keyboard port keyboard port adapter Figure 3 2 The Extender s included three to one cable and optional adapters you can use with it CHAPTER 3 Installation 4 Plug your monitor keyboard and mouse directly into the appropriately labeled connectors on the Extender receiver Or if you need to place them too far away to plug in directly plug them into extension cables see the Appendix and run the extension cables to the connectors on the receiver 5 Plug the output cord of the receiver s power adapter or a power cord from one of the output jacks of an optional Extender chassis power supply into the receiver s power jack 6 If you re using an optional Extender chassis power supply PS5000 run its other power cordsto any other receivers you ve otherwise finished installing Plug the output cord of the power supply s power adapter into the power supply s input jack 7 Plug the input cord of the receiver s or power supply s power adapter into a working AC power
46. orts 42 6 Upgrading the Extender s Firmware ccceeeseeeseeesesseeseeeeeeeeseteeas 44 Js Troubleshooting hr 48 7 1 Forcing Automatic Video Compensation o ceccccseeeeeeeeeeees 48 7 2 Reporting and Compensating for Video SkeW ou ceeceeeeeeteteee 49 7 3 Other Problems and Possible Solutions oo eeetteteeetsetetteeeteees 53 7 4 Resetting the Extender Hardware Reset cssccscssesecssrserssrsseesees 54 7 5 Displaying the Extender s Firmware Revision sesssessrrrcenss 54 76 Calling Black BOX amor 55 7 7 Shipping ANd Packaging eceeeeceeeseteseeeeeeeeeetetetteteeteeteeteeeeteees 55 Appendix Cable Guidelines oo ccccccsecesceetecseteteeetetienetienetietetenesennaees 56 A 1 Cabling from the Keyboard Monitor and Mouse to the Receiver 56 A 2 Cabling from the Transmitter to the CPU oe eeeeceteeteeeeeteees 56 A 3 Twisted Pair Cabling Between the Transmitter and Receiver 58 SERVSWITCH WIZARD EXTENDER Cable Required Compliance Standards Interfaces Resolution and Refresh Rate Maximum Distance User Controls Indicators 1 Specifications Between transmitters and receivers Four pair eight wire Category 5 or higher unshielded twisted pair UTP shielded twisted pair STP can also be used at shorter distances CE EN55022 Class A FCC Part 15 Subpart B Class A IC Class classe A VGA SVGA XGA or XGA 2 video Video VGA Keyboard and mouse IBM
47. pin mini DIN attaches to DB9 attaches to PC s serial port or Wizard or cable from Wizard cable to PC s serial port KDAT N C D RLSD DCD TD OO RD senp 3 3 Taz 5V 4 4 KCLK 5 SGND 12V 6 6 7 RTS N C CTS N C Q RI Male 1 Mae 5 5 6 i 1 2 6 9 Female 6 5 5 Female 1 2 1 9 6 Figure A 1 The RS 232 mouse adapter s pinout SERVSWITCH WIZARD EXTENDER A 3 Twisted Pair Cabling Between the Transmitter and Receiver To interconnect the transmitter and receiver of your ServSwitch Wizard Extender you can use either shielded twisted pair STP or unshielded twisted pair UTP rated to Category 5 or higher It should be pinned straight through and paired according to the TIA 568A or preferred 568B specification as shown in Figure A 2 CAUTION Do not use cables paired according to the USOC specification Pin 1 with 2 3 with 4 5 with 6 and 7 with 8 These will work badly and will yield a particularly horrible picture We recommend a solid core CAT5 cable such as product codes EYN 737MS preterminated or EYN840A unterminated bulk specify the length you d like when you order Terminate any unterminated cable with high quality shielded RJ 45 plugs such as those in our FM 732 unshielded and FM 733 shielded 25 packs CAUTION Keep in mind that if you use shielded twisted pair cable the maximum distance at which the Extender will operate will be at least cut in half to no farther tha
48. rotection against harmful interference This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions might cause harmful interference to radio or television reception However there is no guarantee that harmful interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off you can correct the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for help Shielded cables must be used to connect other compliant devicesto this equipment in order to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances SERVSWITCH WIZARD EXTENDER 10 11 NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas lasinstrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura T
49. s preferably the two part type made with VELCRO or other hook and loop fasteners so that after it s mounted you can detach and reattach the Extender as necessary SERVSWITCH WIZARD EXTENDER 3 2 Placement NOTE If you d like to put an Extender module in a space in which its rackmount enabling endplate doesn t fit well or if you need to remove its endplate for whatever other reason you can do so by unscrewing the two end mounted screws that hold it on The ServSwitch Wizard Extender s transmitter and receiver modules are designed to be mounted in a ServSwitch Wizard Extender Chassis ACU 5000A which in turn is designed to be mounted in a standard 19 equipment rack To mount a module in an Extender Chassis take these steps referring to Figure 3 1 1 Slide the module into the chassis with the protruding tip of its endplate pointing upwards 2 Screw the included pan head screw through the hole at the top of the module s endplate and the matching hole in the front flange of the chassis in order to secure the module to the chassis To mount the chassis itself hold its side flanges against the vertical rails of your rack then use four of your own screws bolts cage nuts etc to secure the flanges to the rails ServSwitch Wizard Extender Chassis ACU5000A Included M3 pan head screw for attaching the module to the chassis Extender module Figure 3 1 Mounting a module in an Extender Cha
50. s 0 to deselect the attached CPU or KVM switch and select nonexistent CPU zero This causes the Extender to disable keyboard and mouse input to the attached CPU or switch although Extender commands will still work and shut off the video output to the attached monitor Be aware that this will cause some monitors to go into standby mode or shut themselves off You can re enable video by reselecting the real CPU or switch Use H otkeys L to lock the receiver If no password has been set for the Extender see Section 4 4 this command is equivalent to the otkeys 0 command If a password has been set this command also causes the receiver to a stop accepting keyboard and mouse input except for password attempts until someone enters the password and b alternately light the Num Lock Scroll Lock LED pair and the Caps Lock LED on the attached keyboard Note that if anyone has tried to type something at the receiver s keyboard while the CHAPTER 5 Operation Extender is locked you will have to press Enter to clear those characters so that they won t invalidate the password when you proceed to type it in e Use Hotkeys Enter to cause the Extender to go into configuration mode See Section 4 2 2 Examples of howto enter these hotkey commands assuming the hotkeys are Ctrl and Shift e To blank the attached monitor s video Press and hold Ctrl and Shift press and release 0 zero release Ctrl
51. s the version number of the firmware for example 108 is version 1 08 SSWEDxxx EXE is the download program it automatically selects the firmware to use by detecting the module that is connected during download SSWERxxx H EX is the firmware file for the receiver SSWET xxx H EX is the firmware file for the transmitter AUTOEXEC BAT isthe autoexec file for the DOS boot disk that automatically runs the SSWEDxxx EXE upgrade file Unzip these four files and copy them to the root directory of the MS DOS boot disk you will need to overwrite the AUTOEXEC BAT file that is currently on the DOS disk CHAPTER 6 Upgrading the Extender s Firmware 3 Power down the computer that will be running the upgrade program 4 Disconnect the twisted pair cable and any previously connected CPU from the transmitter 5 Connect the transmitter to the computer that will be running the upgrade program as shown in Figure 6 1 You only need to connect the keyboard strand of the three to one cable between the transmitter and the computer Plug the monitor and mouse directly into their normal ports on the CPU Transmitter Move position 1 of the 7 transmitter s DIP switch to ON to put the transmitter F in upgrade mode Computer CPU running upgrade program Monitor Extender s included three to one cable and mouse with the keyboard strand connected to attached to the CPU s keyboard port and the other CPU strands
52. se the receiver to power up directlyinto configuration mode and you can then change or clear the password When you ve finished doing this move position 3 of the transmitter s DIP switch back to its default OFF setting so that the receiver will go back to powering up normally CHAPTER 4 Configuration If you want to remove the password after setting one get into configuration mode type the letter P and press the Enter key as before but then press Enter again without typing in any other characters If you try to lock the Extender before you ve set a password or after you ve removed the password the Extender will still blank the video but it won t prevent anyone from accessing the CPU 4 5 Resetting the Extender to Its Factory Default Configuration If you want to set all of the ServSwitch Wizard Extender s keyboard controlled configuration options back to their factory defaults first go into configuration mode then issue the F 8 Enter command F 8 isthe letter F followed by the number 8 not the F8 function key This will also clear any password you ve set but it will have no effect on the Extender s video compensation nor will it change any settings controlled with the Extender s DIP switches 5 Operation This chapter explains the general operation of the ServSwitch Wizard Extender We recommend that you read this chapter carefully before starting to use the Extender a
53. set Keyboard data is kept in its native format which ensures that the additional keys on enhanced keyboards are supported Password security prevents unauthorized use Supports keyboard modes 1 2 and 3 and prompt and stream mouse modes for maximum compatibility CHAPTER 2 Introduction Flash upgradeable through its keyboard ports Power activity LED indicators confirm correct operation Robust metal cases ensure good shielding and video quality SupportsIBM PC compatibles Compaq Alpha SGI and RS 6000 computers Transparent mode enables the Extender to be used to link together most cascaded KVM switch systems Some useful features of the main accessories e The Wizard Extender Chassis makes it easy to mount Extender modules in 19 racks The Wizard Extender Chassis Power Supply can power as many as four Extender receivers using a single AC power adapter The Wizard Extender Skew Compensator can compensate for the color skew that is introduced by using longer lengths of certain types of Category 5e and 6 cable The Wizard Extender can report the cable skew present in your installation and the required skew compensation settings SERVSWITCH WIZARD EXTENDER 2 2 Complete Packages The ServSwitch Wizard Extender Kit ACU 5010A comes with e 1 Local transmitter module e 1 Remote receiver module 1 Power adapter for the receiver including a region specific inp
54. ssis CHAPTER 3 Installation You can cover one ACU 5003 or four ACU5004 empty slots in the chassis using our Blank Chassis Panels The ACU 5003 Single Blank Panel comes with one ACU5003 or two screws that you ll use to secure it to the chassis in the same way you d secure a module The ACU5004 Quad Blank Panel should be secured with one screw in the upper left corner and one screw in the upper right corner If you would rather set an Extender module on a desktop or some other flat horizontal surface you ll need to stick the included adhesive rubber feet to the bottom of the module the wide flat area where there are no connectors no DIP switches and no LEDs Four feet are included for each module attach onein each corner of the bottom of the module To mount an Extender module on a non horizontal surface such asa wall or the side of a desk use a pair of double sided adhesive strips not included preferably the kind that have VELCRO or some other hook and loop fastener between the adhesive sides Peel the backing away from one side of each of the two strips and press the strips firmly onto the bottom of the module Then peel the backing away from the other side of the strips and press the bottom of the module firmly against the surface you want to mount the module on SERVSWITCH WIZARD EXTENDER 3 3 The Installation Procedure First make sure the power adapter is unplugged and disconnected from the ServSwitch Wizard Ex
55. t both ON no hotkey hotkey functions disabled Position 4 Leave this position OFF for automatic video compensation the default setting In this mode the Extender will check the length of the twisted pair cable linking the transmitter and receiver when they are powered on then adjust its video compensation amplifiers Move this switch position to ON for manual compensation In this mode the video compensation setting may be adjusted by the user as described in Section 4 2 2 A SERVSWITCH WIZARD EXTENDER Top of receiver Bottom of receiver Position 4 OFF Position 1 OFF Automatic video compensation default Normal operation default Position 4 ON Position 2 ON Manual video compensation Upgrade mode for receiver Positions 2 amp 3 OFF Hotkeys Ctrl Shift default Position 2 OFF 3 ON Hotkeys Alt Shift Position 2 ON 3 OFF Hotkeys Ctrl Alt Positions 2 amp 3 ON Hotkeys disabled Figure 4 1 The receiver s DIP switch settings Transmitter s DIP switch leave all positions O FF the default settings for normal operation e Position 1 Move this position to ON to put the transmitter in upgrade mode see Chapter 6 so that new firmware can be downloaded into its flash memory e Position 2 If you want to use the Extender between two cascaded KVM switches that aren t circuit compatible with it as are ServSwitch Wizards Duos or Quadros move this switch position
56. t position 1 of the receiver s DIP switch to ON 14 15 16 17 Power up the receiver Make sure the DOS boot disk is still in your computer s floppy drive and power on the computer The upgrade should be performed automatically When the upgrade has completed power down the computer and disconnect the receiver from it Set position 1 of the receiver s DIP switch back to OFF CHAPTER 6 Upgrading the Extender s Firmware 18 Reconnect the upgraded transmitter and receiver to each other and to any previously connected equipment 7 Troubleshooting If your ServSwitch Wizard Extender is not providing sharp video you can force it to apply automatic video compensation as described in Section 7 1 If one or more of the red green and blue colorsin the video it s displaying seems separated or offset have the Extender report how much skew is occurring and install the ServSwitch Wizard Skew Compensator if necessary as described in Section 7 2 If you have some other kind of difficulty with your Extender see if the problem is listed in Section 7 3 and if so try the suggested remedies You can also at any time reset the Extender itself as described in Section 7 4 If nothing helps get the Extender s firmware revision level as described in Section 7 5 if possible then call Black Box Technical Support as directed in Section 7 6 If you need to ship your Extender see Section 7 7 7 1 Forcing Automatic Vi
57. tender s receiver Also make sure that if possible all of the devices you want to attach to your Extender system are turned off and unplugged If you have to hot plug a powered computer into the Extender see Section 5 6 You don t have to connect anything to ports on the Extender that you re not using Connect your devices to the Extender s transmitter and receiver as described in the following procedure and shown in Figures 3 3 and 3 4 at the end of this section making sure that the cables are not longer than the maximum lengths specified in the Appendix If you are installing only an ACU 5011A receiver the transmitter is embedded in a ServSwitch Duo Quadro etc skip steps 2 and 3 1 Run CAT5 or higher twisted pair cable not included between your transmitter and receiver not farther than 200 m 655 ft If necessary install a ServSwitch Wizard Skew Compensator between these modules see Section 7 2 2 Plug the composite end of the included three to one cable shown in Figure 3 2 to the transmitter s DB25 connector UJ Attach the triple end of the included three to one cable to the computer CPU or KVM switch you want to control Ifitisa CPU ora switch with separate keyboard mouse and monitor user port connectors plug the cable s keyboard mouse and monitor strandsinto the corresponding connectors on the CPU or switch If the CPU or switch has serial mouse connectors or PC AT style keyboard connect
58. the Extender itself as directed in the rest of this chapter IMPORTANT NOTE Throughout the rest of this manual the Enter designation refers to the main enter or carriage return key often labeled on the main section of the keyboard Do not use the Enter key on the numeric keypad or the extra Enter key found on the main section of some specialized keyboards 4 1 Configuring an Attached PC ACU5010A Only If you ve directly attached a PC to the standalone transmitter of a full ACU 5010A Extender kit configure it in the same way that you would if your keyboard mouse and monitor were all connected directly to it but keep these thingsin mind e The Extender emulates Microsoft compatible serial IntelliMouse and PS 2 mice so make sure that your PC software is configured for a Microsoft mouse of the correct type Refer to the list of supported driversin Section 3 1 The Extender supports VGA SVGA XGA and X GA 2 type monitors but does not support the automatic detection features available with some Plug and Play monitors and video cards If you have this type of video card or monitor you should select the video mode manually instead of relying on the automatic detection feature CHAPTER 4 Configuration 4 2 Configuring the Extender The ServSwitch Wizard Extender shipsfrom the factory in a default state that s suitable for most applications but it has a large number of configuration options
59. to ON for transparent operation so that the Extender can pass through types of cascade signaling that it isn t designed for CHAPTER 4 Configuration e Position 3 If you ve password protected the Extender s receiver and lost the password move this switch position to ON to put the Extender in configuration mode when it powers up This will allow you to reset the password as described in Section 4 4 e Position 4 To reset the Extender without removing power from the receiver or transmitter or disconnecting any of the attached devices move this switch position to ON then back to OFF Top of transmitter Bottom of transmitter Position 4 OFF Normal operation default Position 4 ON then back OFF m Position 1 OFF Reset transmitter Normal operation default Position 1 ON Upgrade mode for transmitter Position 3 OFF Normal operation default Position 3 ON Configuration mode at startup Position 2 OFF Normal operation default Position 2 ON Transparent operation Figure 4 2 T he transmitter s DIP switch settings SERVSWITCH WIZARD EXTENDER 4 2 2 USING CONFIGURATION MODE If hotkeys are currently enabled see Section 4 2 1 you can put the Extender in configuration mode by pressing the currently selected hotkeys along with the Enter key For example if the currently selected hotkey combination is the default pairing of Ctrl and Shift press Ctrl Shift Enter to a
60. use data is formatted differently than IntelliM ouse data so two reset functions are provided on the Extender The type of data format expected by the PC depends on the driver and the type of mouse that was connected when the driver was booted You can use the following table as a guide note that the mouse reset functions predict the likely mouse resolution settings but might not restore the speed or sensitivity of the mouse to exactly what they were when the PC originally booted Type of mouse Driver type Probable Suggested system connected expected restoration at bootup data format command PS 2 PS 2 only PS 2 PS 2 type M 6 PS 2 IntelliMouse PS 2 PS 2 type M 6 IntelliMouse PS 2 only PS 2 PS 2 type M 6 IntelliMouse IntelliMouse IntelliMouse IntelliMouse type M 7 CHAPTER 5 Operation To restore lost mouse movement on a CPU connected to the Extender N CP At the receiver s keyboard select the CPU that has lost its mouse movement Enter configuration mode see Section 4 2 2 by pressing the hotkeys followed by Enter To restore a PS 2 mouse connection issue the M 6 Enter command Or to restore an IntelliMouse connection issue the M 7 Enter command Press Enter again to exit configuration mode Move the mouse a short distance to make sure that the connection has been restored properly Press Enter again to exit configuration mode SERVSWITCH W
61. use to configure advanced options on the Extender There are also commands for such functions as displaying the Extender s firmware revision restoring a disconnected mouse port and resetting all of the keyboard controlled configuration options to their factory default states Most of these commands consist of pressing a letter key followed by anumber key followed by Enter For example to restore the Extender s keyboard controlled settings to their factory default states type in F then 8 then Enter When you do this the flashing Num Lock CapsLock and Scroll Lock LEDson your primary keyboard which normally flash in sequence during configuration mode will be affected this way 1 After you press the first key of acommand sequence the Num Lock Caps Lock and Scroll Lock LEDs will all be steadily lit Any invalid character will be ignored 2 After you press the second key of the sequence the Num Lock and Caps Lock LEDswill remain lit and the Scroll Lock LED will go dark Any invalid character will be ignored 3 After you press Enter to end the sequence the command will be executed or rejected as incomplete if the second character was never entered and the LEDswill go back to flashing in sequence Here are the keyboard commands you can give the Extender in configuration mode Letter keys are shown in uppercase but the commands are not case sensitive The settings are explained in greater detail in the indic
62. ut cord e 1 2 m 6 5 ft three to one cable to connect the transmitter to a computer or KVM switch e 2 Pan head screws for attaching the modules to the Extender Chassis 8 Adhesive rubber feet and e This manual The ServSwitch Wizard Extender Receiver ACU 5011A comes with e 1 Remote receiver module 1 Power adapter for the receiver including a region specific input cord e 1 Pan head screw for attaching the module to the Extender Chassis e 4 Adhesive rubber feet and e This manual If you didn t receive everything or if anything arrived damaged contact Black Box right away CHAPTER 2 Introduction 2 3 The Extender Illustrated VIEW FROM VIEW FROM RIGHT SIDE DIP switch for LEFT SIDE configuration ACUS010A O o LED shows RJ 45 interconnect 8 pin mini DIN expansion DB25 SERVSWITCH CPU power status port for twisted pair port for optional future port for connection to a and data activity link to receiver connections CPU or KVM switch Figure 2 1 T he Extender s transmitter local part of ACU 5010A VIEW FROM VIEW FROM RJ 45 RIGHT SIDE LEFT SIDE interconnect port for twisted pair link to transmitter LED shows Power 6 pin mini DIN HD15 power status input port keyboard left and monitor port and data activity mouse right ports Figure 2 2 The Extender s receiver ACU 5011A or remote part of ACU5010A SERVSWITCH WIZARD EXTENDER Slots for up to 16 tr
63. y liability for damages resulting from the use of the information contained herein The manufacturer reservesthe right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or dueto other circumstances outside the manufacturer s control And the manufacturer will not be responsible for any loss damage or injury arising directly or indirectly from the use of this product NOTES NOTES lt BLACK BOX Customer Support Information FREE tech support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com E mail info blackbox com Copyright 2001 Black Box Corporation All rights reserved

Black Box ACU5011A User's Manual

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