Black Box ACU1006DRA User's Manual
Contents
1. e The firmware revision level printed on the bottom of the Extender Local Hub very important especially for keyboard and mouse problems The KVM Extender Local Hub s firmware revision level Version Number Format xxSyy zz XX is the hardware revision number yy is the firmware revision number ZZ is the auxiliary revision number e The nature and duration of the problem e When the problem occurs e The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of CATS cable etc e Any particular application that when used appears to create the problem or make it worse e The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender Local Hub s firmware If this turns out to be the case for your difficulty our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it Shipping and Packaging If you need to transport or ship your ServSwitch Brand CATS KVM Extender Local Hub e Package it carefully We recommend that you use the original container e If you are shipping it for repair please include everything you received with it Before you ship the Extender Local Hub back to Black Box for repair or return contact us to get a Return Authorization RA number APPENDIX D SPECIFICATIONS Appendix D Specificatio2. 4TKO 2x3 5mm stereo jack socket Line In amp Line Out Microphone may be connected to Remote Unit Pullup resistor provides bias for condenser microphone Option to set microphone amplification to 17dB APPENDIX D SPECIFICATIONS Power Requirements Local Hub 5V at up to 200mA per port Each port powered individually by connected PC 5V 20W PSU supplied for video serial only applications 2 1mm center positive Universal supply Certified to all relevant international safety standards Size and Shipping Weight ACUI1006RA Local Hub 482x112x44mm 1U Shipping Weight 2 45 Kg ACU1006DRA Local Hub 482x112x44mm 1U Shipping Weight 2 65 Kg ACUI1006SRA Local Hub 482x112x44mm 1U Shipping Weight 2 60 Kg ACU1006VRA Local Hub 482x112x44mm 1U Shipping Weight 2 65 Kg ACUI1012RA Local Hub 482x112x88mm 1U Shipping Weight 2 80 Kg ACU1006DSRA Local Hub 482x112x88mm 2U Shipping Weight 3 56 Kg ACU1006DVRA Local Hub 482x112x88mm 2U Shipping Weight 3 61 Kg Environmental Operating Temperature 0 to 40 C Storage Temperature 30 to 65 C Relative Humidity 5 90 non condensing Chassis Construction Fully shielded Black painted steel Se NOTES NOTES lt BLACK BOX Customer Support Information Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 For FREE Technical Support 24 hours a day 7 days a week call 724 746 5500 or fax 724 746 0746 Mailing address Black Box
3. Dual Head An extender system that supports two monitors Quad Head An extender system that supports up to four monitors OVERVIEW Local Access 7 Dual Access Hubs a only LOCAL Hub KVM extension over CATX cables up to 300m Remote Unit Additional Monitors Using dual or quad head Remote Units Serial and Audio Transmission Using extenders and hubs from the Serial or Audio Serial families gt o a ODP LEE in Figure 1 ServSwitch Brand CATS KVM Extender Local Hub system nn OVERVIEW 1 3 Features All members of the ServSwitch Brand CATS KVM Extender Local Hub product family offer the following features e Support for high video resolution over extended distances e Fully buffered signals to ensure consistent remote operation of your PC e Intelligent PS 2 keyboard and mouse emulation ensures PCs do not lock up and allows peripherals to be hot plugged e Dual Access models allow local or remote operation e DDC emulation in Local Unit ensures compatibility for all standard graphics modes when used with DDC capable CPU cables e Serial no Audio versions only Serial port enables any serial device to be extended at 1 2K 9 6K or 19 2K Baud e Audio Serial versions only Transparent serial port enables any serial device to be extended up to 19 2K Baud The serial port may be used to extend one device requiring handshaking lines or up to three simple serial devices no h
4. 2 seconds the default or 15 seconds You can also choose the method of switching between consoles e Any detected keyboard action the default or e Any keyboard or mouse action Please refer to the manual supplied with your Remote Unit O When the PC is booted the local console is active When you are activating a console the first key or mouse button action is not passed to the PC ACU1006DSRA only Serial communication across the Extender system continues even when the local console is active or in a Private Mode session see below OPERATION Local Console Commands On a dual access system you can issue the following commands at the local console Command Key Sequence Activate Console Any key and optionally mouse action Gain control of CPU from remote console Only operates if inactivity timeout period has expired Start End Private Mode lt Scroll Lock gt Start End Private Mode at local console Private Mode prevents the remote console from being used even if the inactivity timeout period expires During a Private Mode session the extender system e Lights the Scroll Lock LED on the local keyboard e Lights the Scroll Lock LED on the remote keyboard e Locks the remote console s keyboard and mouse e Displays a blank image on the remote console s monitor With ACUREM and ACUSREM Remote Units you can disable this feature by setting switch 1 on the SW1 DIP switch block on the Remote Unit s main
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6. PC at up to six remote locations Figure 8 e Dual monitor consoles with serial and audio extension Figure 9 For more information about these or any other complex applications please discuss suitable extension architecture with Technical Support APPENDIX A EXAMPLE APPLICATIONS ACU1006VRA Extender Hub Takes primary video keyboard mouse audio and serial signals from each CPU only two shown ACUVREM Remote Units connect to KVM console audio and serial devices Figure 6 Serial and audio extension for up to six CPUs o 3 APPENDIX A EXAMPLE APPLICATIONS KVM Switch Local access ports connect to single KVM console through switch ACU1006DSRA Extender Hub Takes KVM and serial signals from each CPU only two shown ACUSREM Remote Units connect to touch screens Figure 7 Touch screen network with local access to CPUs through KVM switch AS APPENDIX A EXAMPLE APPLICATIONS ACU1006DRA Extender Hub CPU connects to Port 1 Local access ports are daisy chained to allow operation from any console and or video to be distributed to multiple locations 5V PSU E Qe ACUMREM Remote Units connect to KVM consoles Figure Information distribution system sharing a single PC APPENDIX A EXAMPLE APPLICATIONS ACU1006VRA Extender Hub Takes primary video keyboard mouse audio and serial signals from each CPU only two shown A A A 1 A fs A i Extender ii Seti
7. a E es A CATS EVN a 1 ak b h ACU1006RA Extender Hub Takes secondary video from each CPU 5V PSU required ACURA002A Remote Units connect to KVM console and secondary monitor Figure 9 Dual monitor consoles with serial and audio extension MA APPENDIX B AUDIO SERIAL PORTS Appendix B Audio Serial Ports Operation and Multi Port Configuration This appendix describes audio amp serial interface operation for e ACUI006SRA and ACUIO06DSRA e ACUIO06VRA and ACULO06DVRA Please note that on dual access Local Hubs the serial link remains active during a Private Mode session but audio transmissions are stopped Serial Interface Setup and Operation Serial only systems ACUIOO6SRA and ACUIOO0O6DSRA Baud Rate With serial only systems you can set the baud rate for a serial extension to 9600bps or 19200bps at the Remote Unit Refer to the manual supplied with your Remote Unit for more information You can override this setting and fix the baud rate at 1200bps using a jumper on the serial daughterboard in the Local Hub You may want to use this baud rate to extend a mouse device such as an industrial trackball In most cases we recommend that you use PS 2 mouse devices with your extender system If you have a PC that does not have a PS 2 mouse port e Plug a PS 2 mouse into the Remote Unit e Use an Mdapt PS 2 Serial Mouse Converter to connect the PC to your Local Unit alter the baud rate and cannot be u
8. and monitor for the Local Hub consoles to the appropriate ports on the Local Hub The ports may also be used to feed into a KVM switch 4 If you have an audio enabled Hub connect the audio cables between the computer and Local Hub ports as follows Computer Local Hub Audio Out green Audio In Audio In Microphone pink blue Audio Out 5 If you have a serial enabled Hub connect the supplied serial cable between the serial ports on the computer and the Local Hub port 6 Connect the INTERCONNECT socket on each port of the Hub to the appropriate Remote Unit using CATx cable see Figure 5 Please refer to the manuals supplied with your Remote Units for information about their configuration and installation 7 Power up the PCs Remote Units and consoles a The Local Hub normally takes power through each PC s keyboard port In video serial only applications this connection is not used and the 5V PSU is required INSTALLATION Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable ACU1006RA Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable Connectors correspond to ports on front of hub ACU1012RA Connect to Local monitor Connect to Local PS 2 keyboard Connect to Local PS 2 mouse ACU1006DRA Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable Figure 2 Standard
9. circuit board to ON In this case the remote monitor will continue to show PC activity during a Private mode session e Switches remote CPU ACUREMSW only To end a Private Mode session press the Scroll Lock key on the local console a second time Remember that each press of the local console s Scroll Lock key also resets the keyboard and mouse Reset Local Keyboard and Mouse lt Scroll Lock gt press key twice to avoid starting stopping Private Mode session Reset the local console s keyboard and mouse Mouse Recovery Hold down Left and Right Mouse buttons then press and release lt Scroll Lock gt Use this command if you experience erratic movement of the mouse pointer or you have lost mouse movement after hot plugging the Local Unit into the CPU In the case of erratic mouse movement you may need to enter the command a number of times to re synchronize the mouse signal Alternatively stop moving the mouse for a few seconds and the operating system s mouse drivers may automatically re synchronize the signal If the Local Unit has been hot plugged this command will issue a request to the OS to initialize the mouse Use this command with care A nana OPERATION 3 3 Operation of Dual Access Audio Serial Local Hubs ACU1006DVRA only The Hot Key With these systems keyboard hot keys are used to carry out various functions To enter these commands 1 Press and release the initial hot key By defau
10. is connected to power ground This product is not suitable for use in isolated medical environments To safeguard against personal injury and avoid possible damage to equipment or property please observe the following e Only use power supplies originally supplied with the product or manufacturer approved replacements Do not attempt to dismantle or repair any power supply Do not use a power supply if it appears to be defective or has a damaged case e Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input e Do not attempt to modify or repair this product or make a connection from the CATx link interface RJ45 to any other products especially telecommunications or network equipment CONTENTS Contents 1 Overview 10 1 1 Introduction 10 1 2 Glossary 10 13 Features 12 14 Product Range 13 1 5 Compatibility 14 1 6 Howto Use This Guide 16 2 Installation 17 2 1 Package Contents 17 2 2 Interconnection Cable Requirements 18 2 3 Local Hub Installation 19 3 Operation 24 3 1 Overview 24 3 2 Operation of Dual Access Standard amp Serial Local Hubs25 3 3 Operation of Dual Access Audio Serial Local Hubs 27 4 Troubleshooting 29 4 1 Video 29 4 2 Audio 30 43 Serial 30 44 Keyboard Mouse 31 45 General Questions 32 Appendix A Example Applications 33 Appendix B Audio Serial Ports 38 Appendix C Ca
11. 5 connectors Please note that shielded cable is advised in order to maintain regulatory EMC compliance Can the extender system be used between buildings No Ground loops could damage the extender system and attached equipment Can multiple Local Remote Units be used by swapping the interconnection cable Local Hubs provide full keyboard and mouse emulation so it is possible to swap or switch the local remote interconnection to create a KVM matrix switch system Sometimes you may need to reset the keyboard and mouse by entering the appropriate command after a swap or switch Please call Technical Support before deploying such a system Can the extender be connected into our network Absolutely not Regardless of the cable similarities the data signals and voltages used by the extender are different from those used by Ethernet and other types of networks Connecting the extender to a LAN hub switch repeater or other network device or exposing it to the signal levels present on network data lines may damage the extender and other devices Appendix A Example Applications This section illustrates four specific applications using ServSwitch Brand CATS KVM Local Hubs e Simple system using ACUIOO6VRA Hub and ACUVREM Remote Units to extend audio serial and KVM for up to six PCs Figure 6 e Six remote serial touch screens with local access through a KVM switch Figure 7 e Information distribution system sharing a single
12. Hub Port rear view SD INSTALLATION Connect to computer s serial port ACU1006SRA Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable Connect to Local Connect to Local Connect to Local Connect to PS 2 mouse PS 2 keyboard monitor computer s serial port ACU1006DSRA Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable Figure 3 Serial Hub Port rear view A INSTALLATION Connect to Connect to Connect to computer s audio in computer s audio computer s microphone input output green serial port pink blue ACU1006VRA Connect to computer s video output PS 2 keyboard and mouse ports using the CPU KVM cable Connect to Connect to Connect to Connect to Local PS 2 Local PS 2 Local monitor computer s serial mouse keyboard port Connect to Connect to computer s video output computer s audio PS 2 keyboard and mouse ports using output green the CPU KVM cable Connect to computer s audio in microphone input pink blue Figure 4 Audio Serial Hub Port rear view es 22 INSTALLATION Interconnect carries video and data signals Power Status Connect to Interconnect port on Remote Unit LED using CATx cable Figure 5 Hub Port front view Power Requirements In most cases there is no need to connect the 5V PSU supply as each port independently takes its
13. November 2009 CAT5 KVM Extender Local Hubs ome mim E BKN 7 ACU1006RA ACU1006DRA ACU1012RA ACU1006SRA ACU1006DSRA ox ACU1006VRA lt 5BLACK B TWORK SERVICES ACU1006DVRA THE SERVSWITCH FAMILY Welcome to the ServSwitch M Family Thank you for purchasing a BLACK BOX ServSwitch Brand CATS KVM Micro Extender model We appreciate your business and we think you ll appreciate the many ways that your enhanced keyboard video mouse system will save you money time and effort That s because our ServSwitch family is all about breaking away from the traditional expensive model of computer management You know the one size fits all even if it doesn t model that says One computer gets one user station no more no less Why not a single user station monitor keyboard and mouse for multiple computers even computers of different platforms Why not a pair of user stations each of which can control multiple computers Why not multiple user stations for the same computer With our ServSwitch products there s no reason why not We carry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different acces
14. andshaking e Audio Serial versions only Bi directional stereo audio 16 bit digitized support on certain models enables high quality audio extension e Each port is normally powered individually by the connected PC A 5V DC PSU supplied is required for video serial only applications e Private Mode on dual access models allows user to lock out other console e Rack mount chassis 1U or 2U e Surge protection on each RJ45 port e Each port uses its own separate circuit board to enhance reliability e Local Hubs are fully compatible with ServSwitch Brand CATx and CATS Remote Units belonging to the same family standard serial or audio serial OVERVIEW 1 4 Product Range There are seven products in the ServSwitch Brand CATS KVM Extender Local Hub range KVM Extension Only ACUI1006RA 6 x Single Video Channel PS 2 KB amp Mouse Single Access ACUI006DRA 6 x Single Video Channel PS 2 KB amp Mouse Dual Access ACUI012RA 12 x Single Video Channel PS 2 KB amp Mouse Single Access KVM and Serial Extension ACUI1006SRA 6 x Single Video Channel PS 2 KB amp Mouse Serial Single Access ACU1006DSRA 6 x Single Video Channel PS 2 KB amp Mouse Serial Dual Access KVM Audio and Serial Extension 6 x Single Video Channel PS 2 KB amp Mouse Serial Stereo Audio Pa ees Opel eeees 6 x Single Video Channel PS 2 KB amp Mouse Serial Stereo Audio ACU1006DVRA Dual Access OVERVIEW 1 5 Compati
15. ato NOM STATEMENT 14 15 16 17 18 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante En caso de existir una antena externa deber ser localizada lejos de las lineas de energia El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido da ada SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES Safety Precautions and Installation Guidelines To ensure reliable and safe long term operation please note the following installation guidelines Do not use to link between buildings Only use in dry indoor environments If the building has 3 phase AC power try to ensure that equipment connected to the Local and Remote Units is on the same phase Try not to route the CATx link cable alongside power cables The use of shielded CATx cable is recommended to maintain compliance Ensure that the system connected to the Local Unit
16. b to connect a set of speakers If you require a set of speakers at the local console use a 3 5mm stereo socket doubler on the audio input to the extender Using a Microphone A microphone may be plugged into the Line In connector on the Remote Unit There are two ways of setting up a microphone e The Local Hub s Line Out connection should normally be wired to the microphone input Pink on your sound card The sound card should then be set up to provide additional amplification 17dB This is the preferred connection method e Alternatively the Remote Unit itself can provide microphone amplification To set this open up the Remote Unit and locate the jumper labeled MIC on the daughter board Connect this jumper across the pins The Local Hub s Line Out connection should then be wired to Line In Blue on your sound card If your microphone is already amplified follow the second method but DO NOT install the amplification jumper in the Remote Unit APPENDIX C CALLING BLACK BOX Appendix C Calling Black Box If you determine that your ServSwitch Brand CATS KVM Extender Local Hub is malfunctioning do not attempt to alter or repair it It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including
17. bility Interface Compatibility e PS 2 Keyboard Compatible with all standard keyboards Certain keyboards with enhanced features may also be supported with custom firmware e PS 2 Mouse Compatible with all standard 2 button 3 button and wheel mice To connect to a PC that does not have a PS 2 mouse port an active serial converter is required Model AC244A e Audio Input and output are line level Amplified speakers are required A microphone may be directly connected to the Remote Unit optional pre amplification e Serial Serial Only Hubs User selectable baud rates 1 2K 9 6K or 19 2K Audio Serial Hubs Transparent up to 19 2K Baud 38 4K operation may be possible with some devices The following serial signals are extended TX RX RTS CTS DTR DSR In rare cases a wiring adaptor may be required to transfer RI and DCD e Video VGA to SXGA Separate sync composite sync or sync on green Maximum resolution and refresh rates depend on cable length and cable type OVERVIEW Extender Compatibility You can use ServSwitch Brand products belonging to the same family in any combination However 1t is not possible to mix Standard Serial and Audio products within a system Local Hub Family Compatible Remote Units Hubs ACU1006RA Standard ACUMREM ACU1006DRA also Micro Extender Remote Units supplied with ACU1012RA ACU3001A and ACU3009A kits ACUREM ACUREMSW also Remote Units supplied with ACUILOOIA ACU1009A an
18. dACU1049A kits ACU1006MRA ACUR001A ACUR002A ACUR004A also Remote Units supplied with ACU2001A ACU2009A ACU2209A and ACU2201A R2 kits ACU1006VRA Audio ACUWREM ACU1006DVRA also Micro Extender Remote Units supplied with ACU3022A kit ACUVREM also Remote Units supplied withACU1022A and ACU1028A kits ACUI006MRVA ACURA001A ACURA002A ACURA004A also Remote Units supplied with ACU2022A ACU2028A ACU2228A and ACU2222A R2 kits ACU1006SRA Serial ACUSREM ACU1006DSRA also Remote Units supplied withACU1002A and ACU1008A kits OVERVIEW 1 6 Howto Use This Guide This guide describes the installation and configuration of the ServSwitch Brand CATS KVM Extender Local Hub range Although the connection and operation of these systems is relatively straightforward you should consider the following before getting started Connection amp Compatibility You will require cables to connect your CPUs to the Extender Local Hub Order Code Description EHN230D xx CPU KVM Combination Cable DDC Compatible BC00200 BC0023x Serial Cable 9 way D Male Female EJ110 xx 3 5mm Audio Cable Male Male xx length Various lengths are available Contact technical support for details Ensure that the Remote Units you intend to use are compatible with your Extender Local Hub see Extender Compatibility page 15 For information about connection and installation see Installation page 17 Interconnection Cable You wi
19. ers support standard 2 3 button mice with or without a wheel Additional buttons will not operate I have an enhanced keyboard with extra keys and indicators Everything works apart from these additional features The extender emulates a generic PS 2 keyboard To support other keyboards or cascaded KVM switches special firmware offering a transparent mode may be required Please contact Technical Support to discuss your application es 3 TROUBLESHOOTING 4 5 General Questions Is it possible to use a cable longer than 300m It might be possible to use a cable of up to 500m at lower resolutions However we do not recommend this and cannot guarantee that it will work Can the extender be daisy chained In certain circumstances it is possible to cascade extenders though we do not recommend doing so Careful consideration needs to be given to extender setup and the electrical environment If you plan to cascade extenders please contact Technical Support Which interconnection cable is best The extender will operate with either shielded STP FTP or unshielded UTP CATx cable However correctly installed shielded cable is preferred especially in electrically noisy environments because it resists interference more strongly limits ground potential differences and reduces emissions To benefit from shielded cable the shield connection must be maintained from end to end through any intervening patch cables panels and RJ4
20. fications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique publi par le Minist re des Communications du Canada DECLARATION OF CONFORMITY EUROPEAN UNION COMPLIANCE STATEMENT WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user might be required to take adequate remedial measure
21. issues However you must be using DDC capable CPU cables on each hub port For non standard resolutions you will need to explicitly set the resolution in your operating system configuration ignoring the DDC data read from the Local Unit Contact Technical Support if you have problems selecting your required graphics mode The image is not stable and is blanking regularly Re power the Remote Unit Can the extender be used with RGB video Yes 4 2 Audio The audio is very quiet The audio I O is line level and requires amplified speakers and connection to devices providing line level I O The audio is loud but distorted Check that the audio input is not greater than line level 4V peak to peak KVM Extenders accepts line level audio input only The microphone output is barely audible See Appendix B Audio Serial Ports page 38 4 3 Serial My serial device does not function The extender supports serial devices at data rates not exceeding 19 2K Baud although 38 4K operation might be possible with certain equipment Check the type of flow control used by the device and CPU The extender supports RTS CTS DTR and DSR Some systems may require a wiring adapter to transfer RI and DCD Attach the device directly to the serial port on the PC and test whether the problem is a PC or extender problem Some serial devices cannot be hot plugged Try connecting the device to a powered Remote Unit prior to booting the
22. ll need CATx cable terminated with RJ45 plugs to connect the Local Hub to your Remote Units see Interconnection Cable Requirements page 18 Adjusting Video Video signals become distorted when transmitted over CATx cables To get the best from your extender system it is essential that you adjust the Remote Unit to optimize the video image quality Please refer to the Remote Unit Configuration amp Operation section in the manual supplied with your Remote Unit INSTALLATION 2 Installation For first time users we recommend that you carry out a test placement confined to a single room before commencing full installation This will allow you to identify and solve any cabling problems and experiment with the KVM Extender Local Hub system more conveniently 2 1 Package Contents You should receive the following items in your extender package If anything is missing please refer to Appendix C Calling Black Box page 43 e KVM Extender Local Hub unit e 5V DC PSU and power cable e Quick Start Guide INSTALLATION 2 2 Interconnection Cable Requirements To connect the Local and Remote Units you will need CATx any category 5 5e 6 or higher cable terminated with RJ45 plugs Please note that shielded cable is advised to maintain regulatory EMC compliance Interconnect cables must be solid core type Stranded patch cable will give poor results over longer distances The pairing of the cable and pinning of its connector
23. lling Black Box 43 Appendix D Specifications 44 o A CONTENTS OVERVIEW 1 Overview 1 1 Introduction TheServSwitch Brand CATS KVM Extender Local Hub products described in this manual enable high resolution video PS 2 keyboard and mouse stereo audio and serial port signals to be communicated up to 300m over Category 5 5e CATx cable A basic KVM extension system comprises a Local Unit transmitter and a Remote Unit receiver The Local Unit connects directly to the computer or a KVM switch system using the supplied cable s The user console keyboard mouse and monitor attaches to the Remote Unit The Remote and Local Units communicate video and data information along the connecting CATx cable see Figure 1 A Local Hub combines 6 or 12 Local Units in a rackmount chassis Within the product range models are available with combinations of the following e Audio transmission bi directional stereo audio 16 bit digitized e Serial transmission transparent serial COM port to 19 2Kbps e Dual access allowing a second user console at the Local Unit 1 2 Glossary The following terms are used in this guide CATx Any Category 5 5e 6 or higher cable PSU Power Supply Unit KVM Keyboard Video and Mouse Console A keyboard monitor and mouse plus optional serial devices Dual Access A system allowing connection of local and remote user consoles Single Head An extender system that supports one monitor
24. lt the initial hot key is lt Right Control gt Press and release the command key With these systems the Scroll Lock operates as normal unless you have pressed the initial hot key You can change the Hot Key to lt Left Control gt Please refer to the manual supplied with your Remote Unit for more details about Hot Key configuration Console Switching With Audio Serial models the Inactivity Timeout Period is fixed at two seconds Thereafter any keyboard or mouse action at the other console switches console activity O When the PC is booted the local console is active When you are activating a console the first key or mouse press is not passed to the PC When the local console is in Private Mode all audio serial transmission is stopped OPERATION Local Console Commands After pressing the initial hot key on the local keyboard you can issue a number of commands by pressing additional keys These commands allow you to start a private mode session on the local console or to reset the keyboard and mouse These commands only apply to ACUIO06DVRA Local Hubs having firmware versions S50 and above Command Key Sequence Private Mode lt Scroll Lock gt Lock out the remote console by triggering a Private Mode function This prevents the remote console from being used even if the two second inactivity timeout period expires During a Private Mode session the extender system Flashes the Scroll L
25. ns Video Maximum Resolution See manual supplied with Remote Unit s Video Compatibility Video I O Video Coupling Sync I O H V or composite DB25 Female CPU KVM Video Input Connectors Video Output Connectors Keyboard and Mouse KB Compatibility Mouse Compatibility DB25 Female CPU KVM KB Mouse Connectors CPU KB Mouse Connectors Device VGA to UXGA RGB 0 7V P P DC TTL signal levels Sync Polarity is preserved HD15 Female PC AT PS 2 Standard PS 2 two three button Standard wheel mice Logitech 3 button PS 2 6 Pin MiniDIN Socket APPENDIX D SPECIFICATIONS Serial Interface Max Baud Rate Supported ACU1006SRA and ACU1006DSRA Serial Data Format Flow Control ACU1006VRA and ACU1006DVRA Serial Data Format Signals Transferred Serial Connector Audio Interface Description Transmission method Signal levels Input Impedance Audio Connectors Microphone Support ACU1006SRA and ACUIOOODSRA 1200 9600 or 19200 Baud user selectable ACUIO06VRA and ACUIO0O6DVRA 19 2K Baud 8 data bits no parity 1 stop bit Hardware Either RTS CTS passed through or looped back DTR DSR passed through or looped back or none user selectable Software Transparent to software flow control Transparent TX RX RTS CTS DTR DSR DB9 Female DCE Bi directional stereo audio link Digitized virtually CD quality audio 16 bit 38 4kHz Line level 4 Volts Pk Pk maximum
26. o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestals que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del apar
27. ock LED on the local keyboard e lluminates all three LEDs on the remote keyboard Displays a blank image on the remote console s monitor Locks the remote console s keyboard and mouse e Stops audio transmission Reset Local Keyboard and Mouse lt Num Pad Up Arrow gt Reset the local console s keyboard and mouse You may need to do this if you have hot plugged a keyboard or mouse and it has not initialized correctly Mouse Recovery lt Num Pad Left Arrow gt Use this command if you experience erratic movement of the mouse pointer or you have lost mouse movement after hot plugging the Local Unit into the CPU In the case of erratic mouse movement you may need to enter the command a number of times to re synchronize the mouse signal Alternatively stop moving the mouse for a few seconds and the operating system s mouse drivers may automatically re synchronize the signal If the Local Unit has been hot plugged this command will issue a request to the OS to initialize the mouse Use this command with care TROUBLESHOOTING 4 Troubleshooting 4 1 Video The image is not sharp or is badly smeared Check the Interconnect cable between the Remote Unit and Local Hub Is it of the recommended type see page 16 Is 1t intact along its entire length and securely comnected at both ends Is 1t wired correctly Ensure that all video connections throughout the system are attached securely Are you using an LCD panel You need
28. ol The serial daughterboards in both Local Hub and Remote Units have a series of jumpers that allow the selection of alternative hardware flow control schemes across the CATx link see Figure 10 Most applications will not require hardware flow control across the link and therefore the flow control jumpers are set to loopback by default and should not need adjustment The following diagrams show how the jumpers may be set for various flow control schemes Please contact Technical Support if you are unsure about serial port handshaking methods No hardware handshaking RTS CTS and DTR DSR DTR DSR Flow Control loopback default Across CATS Link RTS CTS MN TR DSR RTS CTS DTR DSR D RTS CTS Loopback RTS CTS Flow Control DTR DSR Loopback DTR DSR Flow Control Across CATS Link RTS CTS Flow Control Printer Serial mouse RTS CTS mu UN FT A oe C DTR DSR D R Figure 12 Jumper Settings on Flow Control block for various serial port flow control and handshaking configurations see Figure 10 for location of jumper block APPENDIX B AUDIO SERIAL PORTS Audio Serial Interface Setup and Operation ACU1006VRA and ACU1006DVRA only Serial Port Configuration No setting up or user adjustments are required In the Audio Serial extender family the serial port is wired as DTE the same as that on a PC To connect a serial printer or other DTE rather than DCE device to the Remote Unit you will need a Null Modem cro
29. ote console by triggering a Private Mode function This prevents the remote console from being used even if the inactivity timeout period expires For more information about serial audio port operation Appendix B Audio Serial Ports page 38 Keyboard and Mouse Emulation Each port on a Local Hub has keyboard and mouse emulation The attached PC operates normally without requiring a keyboard or mouse to be attached to either the Remote Unit or Local Hub in the case of a dual access system You can therefore replace any keyboard or mouse attached to the extender system without disrupting the operation of the computer OPERATION 3 2 Operation of Dual Access Standard amp Serial Local Hubs ACU1006DRA and ACU1006DSRA only Scroll Lock Function Standard and Serial Remote Units redefine the function of the Scroll Lock key for use within the Extender system You may need normal Scroll Lock activity for a specific application In this case you can restore the Scroll Lock key to its usual function In doing so you will disable Private Mode operation on a dual access system In addition if you need to reset recover a console s keyboard and mouse you may need to reboot the Remote Unit or the CPU Please refer to the manual supplied with your Remote Unit for more details about Scroll Lock key functions and configuration Console Switching With Standard and Serial Extender systems you can set the Inactivity Timeout Period to
30. own power from the PS 2 keyboard connection to the host computer Each Local Hub port normally takes power through the PS 2 keyboard connection to the host computer If any ports are used for video serial only applications the external 5V PSU supplied should be connected to power the rack The green LED beside each Hub port indicates the power status of the port and the integrity of the CATx connection LED off Port not powered or keyboard PS 2 cable to Local Unit disconnected LED on continuously Remote Unit not powered CATx cable disconnected or PC in BIOS boot sequence Dual Access Hubs only local console active LED flashing Remote Unit powered data link operating correctly NEVER CONNECT A REMOTE UNIT S POWER SUPPLY TOA LOCAL HUB THIS COULD DAMAGE THE EXTENDER SYSTEM 3 Operation 3 1 Overview The operation and configuration of dual access Standard Serial and Serial Audio enabled systems 1s slightly different Please read the appropriate section for your system Dual Access with consoles at both the Remote Unit and Local Hub port operates on a first come first served basis When one console is in use the system blocks out the other console until there is no keyboard or mouse use at the active console for a set time the Inactivity Timeout Period Thereafter any keyboard and optionally mouse action at the other console switches activity Local Hubs offering dual access allow the user to lock out the rem
31. s This product complies with the following harmonized standards for Information Technology Equipment EN55022 2006 Class A EN55024 1998 A1 2001 A2 2003 To maintain compliance the use of correctly installed shielded STP FTP interconnection cable is advised Only use CPU cables and power supplies provided or recommended for use with this product When used in environments that have high levels of electromagnetic interference or excessive power ground noise you may experience disturbances to video and or data transmission If this 1s the case please refer to the Troubleshooting section of the User Guide for further information or contact Technical Support In electrically noisy environments the use of shielded STP FTP rather than unshielded UTP interconnection cable is recommended NOM STATEMENT 10 11 12 13 ee NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado
32. s levels Does your switch have to sit solidly on a worktable and use regular everyday cables Or does it have to be mounted in an equipment rack and use convenient many to one cables No matter how large or small your setup is no matter how simple or how complex we re confident we have a ServSwitch system that s just right for you The ServSwitch family from Black Box the one stop answer for all your KVM switching needs This manual will tell you all about your new ServSwitch Brand CATS KVM Extender Local Hub including how to install operate and troubleshoot it For an introduction to the Extender see Chapter 2 The Extender product codes covered in this manual are ACU1006RA ACU1006DRA ACU1012RA ACU1006SRA ACU1006DSRA ACU1006VRA ACU1006DVRA User Guide Revision 2 0 November 2009 nn MA THE SERVSWITCH FAMILY Copyrights and Trademarks 2002 9 All rights reserved This information may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners Disclaimer While every precaution has been taken in the preparation of this manual the manufact
33. s should normally be in accordance with EIA 568B The following table illustrates which RJ45 connector pins the extenders use for various signals It also details the standard EIA 568B wiring scheme that is recommended for most installations Looking into the RJ45 socket Pin 1 is on the right and Pin 8 on the left Pin Color Signal EIA 568B 1 White Orange Blue Video z Orange White 3 White Green Green Video 6 Green White 4 Blue White Red Video 5 White Blue 7 White Brown Data 8 Brown White EIA 568A wiring can also be used Contact Technical Support for details With some cables video performance may be improved by using a cross over patch cable at each end or an alternative RJ45 pin out INSTALLATION 2 3 Local Hub Installation To install the Local Hub 1 Switch off the PC and any peripheral devices before connection 2 Using the combination CPU KVM cable s connect the keyboard monitor s and mouse connectors on each computer or KVM switch to the corresponding connectors on a port of the Local Hub as shown in Figure 2 Standard Hubs Figure 3 Serial only Hubs or Figure 4 Audio Serial Hubs Ensure that you attach the keyboard and mouse connectors to the correct ports The keyboard connector is purple the mouse connector is green O If your PC does not have a PS 2 mouse port an active serial converter will be required Model No AC244A 3 If you have a dual access system connect the keyboard mouse
34. sed with an Extender Local Hub There is a version of the driver available with a fixed baud rate Please contact Technical Support for more information O The drivers supplied with certain Wacom Graphics Tablets dynamically To change the baud rate to 1200bps 2 Remove the Local Hub s top cover by unfastening the five retaining screws 3 Lift of the top cover There are six serial daughter boards for each port in the Local Hub Locate the Baud jumper posts on the appropriate serial daughter board see Figure 10 The circuit board has several jumper blocks in addition to those shown in Figure 10 Do not adjust any of these settings as you will cause the extender system to operate incorrectly es A APPENDIX B AUDIO SERIAL PORTS 4 Place the jumper across the posts as shown in Figure 11 5 Set the hardware flow control jumpers to RTS CTS Flow Control Across CATx Link as shown in Figure 12 This mode will support most but not all serial mouse and trackball devices You must also configure the Remote Unit to use this protocol Refer to the manual supplied with your Remote Unit Flow Control Baud Rate o aja Figure 10 Position of Baud Rate and Flow Control jumper blocks on Serial Daughter Board Figure 11 Baud Rate Jumper Settings in Local Hub see Figure 10 for location of jumper block Baud Rate 9600 19200 as set in Remote Unit APPENDIX B AUDIO SERIAL PORTS Hardware Flow Contr
35. ssover cable between the Remote Unit and the printer Select Xon Xoff software flow control on the printer and PC A serial touch screen may be plugged directly into the Remote Unit Please note that on dual access Local Hubs the serial link is always active Handling Multiple Serial Devices The extender s serial interface transmits receives six signals 3 signals in each direction Normally four of these signals are used for hardware handshaking in addition to TX amp RX However because each handshaking line can support signals up to 19 200 Baud it is possible to configure the serial interface to handle up to three simple 2 wire Tx Rx only serial links To do this you will need to construct a custom breakout cable Please contact Technical Support for further information APPENDIX B AUDIO SERIAL PORTS Audio Port Configuration The audio interface is line level and is designed to take the output from a sound card or other line level source and be connected to a set of powered speakers at the other end of the link Stereo audio may be transmitted either way across the link simultaneously No setup 1s required unless a microphone is connected to the Remote Unit Connect the extender as follows e Take the line level output from your sound card green connector and connect to Line In on the Local Unit e Connect Line Out on the Remote Unit to a set of powered speakers There 1s no output on the Local Hu
36. system Y TROUBLESHOOTING 4 4 Keyboard amp Mouse When I am typing I get wrong or missing characters on the screen Your keyboard may be in the wrong mode Use the appropriate commands to reset the keyboard and mouse as described in the manual supplied with your Remote Unit The PC comes up with keyboard error Press lt F1 gt or lt ESC gt If the keyboard now operates correctly you need to adjust the BIOS setup to disable keyboard testing during booting The system does not detect a PS 2 mouse If connecting a Local Hub port to a live system connect the mouse cable to the CPU before keyboard connection to ensure the mouse is enabled correctly Try issuing the Mouse Recovery command Check that the mouse cable is connected properly and securely Reboot the system The mouse pointer moves erratically Reset the keyboard and mouse as described in the previous sections Issue the Mouse Recovery command up to three times Ensure that you have the latest driver for your mouse If you are using the Hub port with a KVM switch command the switch to reset the mouse Quit and restart the application Reboot the PC When I hot plug the Local Hub port the mouse no longer moves When connecting a Hub port to a live system connect the mouse cable to the CPU before keyboard connection to ensure the mouse is enabled Try issuing the Mouse Recovery command Some of the mouse buttons don t work The Extend
37. to adjust 1ts clock and or phase Refer to the manual supplied with your Remote Unit Colors appear to be separated and there are colored borders on text and icons Check the Interconnect cable between the Remote Unit and Local Hub Is it of the recommended type see page 17 Is it intact along its entire length and securely connected at both ends Is it wired correctly Are you using low skew cable You may need to use a skew reduction technique Refer to the manual supplied with your Remote Unit I only need video extension not keyboard or mouse but I can t get a picture Have you powered the Local Hub Each Local Hub port gets its power from the CPU through the keyboard connection and it will not operate without it Use an external 5V PSU as described on page 23 The monitor sometimes goes blank for a second or two Check that the interconnect cable is not routed near power lines or other sources of electrical interference Use shielded STP FTP cable instead of UTP cable ensuring that the shield connection is maintained between the Extender Units Check system grounding If your remote monitor has an external PSU you may need to consider grounding the Remote Unit chassis to power ground If this is a persistent problem contact Technical Support TROUBLESHOOTING The PC won t boot into the correct graphics mode The extender includes DDC emulation for all standard resolutions and there should not normally be any
38. urer assumes no responsibility for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental or installation related The manufacturer shall not be responsible for any loss damage or injury arising directly indirectly or consequently from the use of this product Cautions and Notes The following symbols are used in this guide CAUTION This indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury O NOTE This indicates important information to help you make the best use of this product FCC CDC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and 1f not installed and used properly that is in strict accordance with the manufacturers instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the speci
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