Avaya WLAN IP Telephony Handset BCM Rls 6.0 User's Manual
Contents
1. receiving alert tone sounds and the WLAN Handset 2211 enters the receive state In this state the handset receives all conversations on the selected channel The display shows the current active channel the caller ID of the current transmitter and an indication that the handset is receiving a broadcast transmission At the end of a transmission the handset enters the waiting state where it monitors the channel for up to 10 seconds and displays Waiting on the screen If no other transmission occurs within 10 seconds the end call tone sounds and the handset becomes idle 42 NN40011 039 Issue 1 2 BCM Ris 6 0 WLAN IP Telephony Handset Users Guide Respond to a Push to Talk call 1 When you hear a transmission press the Push to Talk button on the right side of the handset The start transmit tone sounds Since all handsets on that channel are already in the receive state there is no two second delay 2 Speak into the handset s microphone lf no transmission occurs during the 10 second countdown period the end call tone sounds and the handset becomes idle Change the Push to Talk volume Use the Up and Down buttons to increase or decrease volume A separate volume is maintained in Push to Talk mode Mute a current Push to Talk call Mute affects only the current call When the next call period starts the audio is automatically unmuted Mute does not allow the user to use the handset s keypad for any2. All DNs T7208 M7208 229 1009 229 22 Lines Y Loops T17208 M7208 231 1 0 11 231 T7208 M7208 232 1012 232 Y Scheduled Services H Dialing Plan Ring Groups H E Call Security Hospitality Hunt Groups Y Call Detail Recording H Data Services Copy Paste Renumber Details For DN 230 Line Assignment Line Pool Access Answer DNs MeetMe Conferencing late Answer DNs E Applications 2 Scroll down to the WLAN DN number that you wish to have twinned Select the DN number then open the sub menu for Answer DN s 44 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 3 Click the Add button The Add Answer DNs dialogue box will be presented In here type the DN number of the Digital Desk set that the WLAN handset is to be twinned with then press the OK button Details For DN 230 ignment Line Pool Access Answer DNs MeetMe Conferencing Add Answer DN i Answer DN OF Cancel Line Ass Answer DNs 4 The WLAN handset will now ring whenever a call is placed to the Digital desk set NN40011 039 Issue 1 2 BCM Rls 6 0 45 WLAN IP Telephony Handset Users Guide Avaya Documentation Links 46 WLAN IP Telephony and Installation guide WLAN IP Handset 2210 2211 2212 User guide WLAN Handset 6120 and WLAN Handset 6140 User Guide Installation Devices guide CallPilot Manager Set Up and Operation Guide NN40011 039 Issue 1 2 BCM R
3. HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Th
4. If the subscriber attempts to log in externally the prompt You are not allowed to use this feature Exiting the system goodbye is played The system disconnects the caller In addition an internal subscriber cannot administer a restricted mailbox If the subscriber presses 8 the prompt You are not allowed to use this feature plays and the subscriber returns to the main Menu Mailbox restrictions are applicable only to subscriber mailboxes With Park and Page external callers can press 6 to page a mailbox subscriber while they listen to the subscribers personal greeting or record a message When the caller presses 6 the system parks the call and pages to paging zone or overhead paging system or both and the caller hears One moment please The caller cannot interrupt this prompt by pressing DTMF The page is repeated based on the mailbox configuration until the parked call is picked up or the park timeout occurs at which point the caller is returned to the mailbox and hears the subscriber s personal greeting The call is parked as long as there are not already 25 calls parked If the call cannot be parked the caller hears The person you have called is not available followed by the 1 2 BCM RIs 6 0 25 WLAN IP Telephony Handset Users Guide Attribute subscriber s mailbox greeting While a call is parked the caller hears a hold tone or music on hold depending on the system configuration The call is paged to the ap
5. e Wireless LAN 802 116 compliant Access Points e DHCP Server optional e TFTP Server e Syslog Server optional NN40011 039 Issue 1 2 BCM Rls 6 0 7 WLAN IP Telephony Handset Users Guide WLAN Handsets The supported WLAN handsets are illustrated below WLAN Handset 2210 WLAN Handset 2211 WLAN Handset 2212 WLAN Handset 6120 WLAN Handset 6140 8 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset 2010 Earpiece Display Up e Select Down Menu Soft Keys Power off Power on End Call Start Call Line Function Microphone Headset Jack NN40011 039 Issue 1 2 BCM Rls 6 0 9 WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset 12211 Earpiece Display Push to Talk Up uo Select gt j Down Menu Soft Keys Power off End Call Power on Start Call Battery Release Line Functio Microphone Headset Jack 10 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handset 2212 Earpiece Display Select DOWN Menu Soft Keys Power off End Call Power on Start Call Line Function NN40011 039 Issue 1 2 BCM Rls 6 0 11 WLAN IP Telephony Handset Users Guide The WLAN IP Telephony Handsets 6120 6140 Volume up Volume up Volume down Volume down See Headset jusi Headset jack Push to Talk jack END Enter END START Enter Nav ke
6. 18 NN40011 039 Issue 1 2 BCM RIs 6 0 WLAN IP Telephony Handset Users Guide 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help Gen amp Cut ES Copy E3 Paste Web Page 4f validate Device Ey Connect XK Delete 8 10 1 1 2 My 10 1 1 66 8 200 30 30 30 73 28 200 30 30 51 iy BOM Chester 8 200 30 30 77 28 TEST BCM50 R6 y 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Netbwork Session Tools Help Bp ext lg Cut Lia Copy MB Paste WebPage f Validate Device y connect X Delete Connection Information E Network Elements My 10 1 1 2 ly 10 1 1 66 200 30 30 30 73 fy 200 30 30 51 Y BCM Chester IP Address 200 30 30 80 System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button NN40011 039 Issue 1 2 BCM Rls 6 0 19 WLAN IP Telephony Handset Users Guide 6 A warning screen will appear read the warning and click OK A Confirm SS WARNING This computer system and network is PRIVATE and PROPRIETARY and may
7. 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 5 If you are changing a greeting the current greeting starts to play If this is the first time you are recording a greeting Not recorded appears briefly Greeting Options Ftre PRIM ALT PERS 6 You will be prompted to record a new greening Press YES or 1 and record you re greeting at the tone EXTN EXT N ox Not Recorded Record New Fre REC CHOO OK NO QUIT 7 Press OK or to end the recording Press OK or to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to re record the greeting EX TN oo Record Greeting Fire RETR Accept Greeting Ftre RETR PLAY NN40011 039 Issue 1 2 BCM Rls 6 0 33 WLAN IP Telephony Handset Users Guide 8 Press the Release key to end the session Other Features of the WLAN IP Telephony Handsets Select Ring Type The Ring Type option enables you to set the WLAN Handset ringing cadence 1 2 9 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Ring Options Press the Select button or OK to select Ring Options Press the Up and Down buttons to scroll through the menu and highlight Telephone Ring Press the Select button or OK to select Telephone Ring Press the Up and Down buttons to scroll through the menu and highlight Ring Cadence Press the Select button or OK to select Ring Cadence
8. APs Loss of signal lf a wireless handset is out of range of all APs it waits 20 seconds for a signal to be re established If a signal is not obtained within 20 seconds the wireless handset loses connection to the BCM and any calls are dropped When the wireless handset comes back into range of an Access Point it re establishes a connection to the BCM and goes through the system registration process IP Phone i2004 mapping The WLAN IP Telephony Handsets emulate the IP Phone 2004 All IP Phone 2004 functions and messaging features are supported where possible The speakerphone function and functions that require use of the volume keys are not supported 6 NN40011 039 Issue 1 2 BCM RIs 6 0 WLAN IP Telephony Handset Users Guide The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets The button mapping from the IP Phone 2004 to the WLAN Handsets is designed to preserve nearly all of the functionality of the IP Phone 2004 within a small mobile device I2004 Emulation Required Information Equipment Ensure that the WLAN IP Telephony Manager 2245 has been installed and configured successfully and that the WLAN IP handsets have been registered and subscribed to the system Equipment required and already installed should include e WLAN IP Telephony IP Telephony Manager 2245 e WLAN IP Telephony Applications Gateway OAM 2246 optional
9. Delete Actiwity Reset Password into information 226 Information Change Delete Reset Password Customer service SuPer Change Activity Reset Password Faz 233 Subscrih Change Delete Activity Reset Password Jenkins Alan 259 Subscriber Change Delete Activity Reset Pas word Sales S00 Subscriber Change Activity Reset Password Note The spoken Company name can also be recorded when initialising a mailbox Refer to the Initialising a Mailbox section of this guide for more information 8 Click on the Voice link and follow the instructions detailed in the Recording Prompts using CallPilot Manager section of this guide Subscriber Mailbox 259 Extension 254 Last Name Jenkins First Name Alan Class of Service Display In Directory e Enable Message Waiting Y Enable Auto Login E Spoken Hame Mot Recorded Voice Outdial Type Mone Line Poo Alternate Ext 1 Alternate Ext 2 Alternate Ext 3 Alternate Ext 4 Alternate Ext 5 Enable Call Screening D Express Messaging Line D Fax Only Enable Mailbox Restrictions Page Type Paging Zone Page Retries Retry Interval fi 5 5 300 seconds Submit Cancel NN40011 039 Issue 1 2 BCM Rls 6 0 2 WLAN IP Telephony Handset Users Guide Recording Prompts using CallPilot Manager This section describes how to record mailbox Company Directory names and Group List names using the CallPilot Manager interface on the PC For best results us
10. Fire RETR 6 You will now be required to confirm the new password Re enter your new mailbox password and press OK or EXTN OOC Pswd Again Fire RETR OK Ftre RETR 7 You will be prompted to record your name At the tone record your name in the Company Directory It is recommended that you include your mailbox number in the recording for example Ed Jones mailbox 5354 EXTN Oox Must Record Name Fre RETR OK Record Name Fire RETR NN40011 039 Issue 1 2 BCM Rls 6 0 31 WLAN IP Telephony Handset Users Guide 8 Press OK or to end the recording 9 Press OK or to accept the recording or press PLAY or 1 to listen to the recording or press RETRY or 2 to re record your name 10 Press the Release key to end the session Recording Primary or Alternate Greetings Only a Primary mailbox greeting is necessary but you can record an Alternate mailbox greeting for times when you are out of the office such as holidays If you do not record any mailbox greetings your Company Directory name recording plays to callers who reach your mailbox 1 Ona WLAN handset press Ftre followed by 981 2 Follow the voice prompts or the display button options to open your mailbox 3 Open the Greeting options menu Press ADMI or 8 then Press GREE or 2 4 Press REC or 1 Press PRIM to record the Primary greeting press ALT to record the Alternate greeting or PERS to record a Personal greeting 32 NN40011 039 Issue 1
11. OK to select the highlighted setting Do one of the following a Press UP to return to the previous menu and set another option b Press Ey to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state Enter Extension The Extension option enables the user to enter the extension number for the WLAN Handset This number is used to identify the handset It displays when the handset is in the standby state Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Extension Press the Select button or OK to select Extension NN40011 039 Issue 1 2 BCM RIs 6 0 35 WLAN IP Telephony Handset Users Guide 4 Enter the extension number using the handset keypad 5 Press Save to save your extension number 6 Do one of the following a Press UP to return to the previous menu and set another option b Press G to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state Set up Push to Talk Push to Talk is available on the WLAN Handsets 2211 and 6140 only Push to Talk mode enables two way radio communication with another WLAN Handset 2211 user You can enable disable Push to Talk mode and select a channel 1 Press when in the standby state 2 Press the Up and Down butt
12. Scroll to one of the desired options a Off ringer is turned off b PBX ringing uses the distinctive ringing pattern sent to the handset from the call server c Continuous ringing is continuous d Short Pulse ringing occurs in short bursts e Long Pulse ringing occurs in long bursts Press the Select button or OK to select the highlighted option 10 Press UP to return to the previous menu and set another option 11 Press E to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state 34 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Select Noise Mode The Noise Mode option enables you to adjust the WLAN Handset for different levels of noise within the working environment 1 2 Press when in the standby state Press the Up and Down buttons to scroll through the menu and highlight Phone Options Press the Select button or OK to select Phone Options Press the Up and Down buttons to scroll through the menu and highlight Noise Mode Press the Select button or OK to select Noise Mode Press the Up and Down buttons to scroll through the menu and highlight one of the following settings a Normal For most office environments default b High For moderate background noise c Severe For extremely noisy conditions Press the Select button or
13. Subscriber Mailbox Create a Subscriber Mailbox for all users that need to be able to receive messages from their physical telephone extension lt is recommended to make the Mailbox number the same as the extension number it is being assigned to subscriber Mailboxes must be initialised before they can receive messages Until this is done calls will be redirected to the General Delivery Mailbox instead Please refer to the Initialising a Mailbox section of this guide 1 Click the Mailbox Administration heading 2 Click the Add Mailbox link The Add Mailbox page appears 22 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 3 In the Mailbox box type the mailbox number Add Mailbox Mailbox Y ai Subscriber gg Add Mailbox Mailbox Available Mailboxes are dictated by the Keycode purchased and currently created mailboxes Mailbox Type subscriber l _ Information Available Subscrib Fax On Demand Fax Overlow Network ARIS Network Site Available Subscriber Mailboxes 15 4 From the Mailbox Type list box select Subscriber Click the Submit button Logout Help Add Mailbox Mailbox 25g Mailbox Type Subscriber Available Subscriber Mailboxes 5 Cancel NN40011 039 Issue 1 2 BCM Rls 6 0 23 WLAN IP Telephony Handset Users Guide 24 5 The Subscriber Mailbox page appears The Subscriber Mailbox page appears Configure the Subscriber Mailbo
14. alone systems and external voice mail systems accessed over a private network as with MCDN The WLAN handset can be configured to have a voicemail box The voicemail box can be configured within the BCM s CallPilot Manager interface NN40011 039 Issue 1 2 BCM RIs 6 0 17 WLAN IP Telephony Handset Users Guide Accessing CallPilot Manager via Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager Sa 7 AVG 9 0 TES Viewer Centraline EN Uninstall 7 BCM Dial by Name 2 0 F WebEx Recorder 8 Player Camtasia Studio 2 Windows Live 7 Camtasia Studio 6 A Acrobat_com 7 Canon Printer Uninstaller Adobe Reader 9 7 Canon Utilities amp Audacity 7 Citrix FR ClarifyCRM12 0 7 Computer Associates 7 Dia 7 FileZilla FTP Client 7 Microsoft ASP NET 2 0 AJAX Extensions ASE AE E A EE E A ESE A AS AS A E E A E A AA A O A Documents gt aig 7 Microsoft Office g 9 Settings gt 7 Microsoft Office Live Meeting 2007 A Microsoft SQL Server 2005 D Search gt ki D 2 Mozila Firefox ES 12 Help and Support 2 4 J Run QuickTime wn i Quote Tool BC Log Off Pauls F Real gt 7 Realvnc Start 2 Interne 33 Window 7 SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager
15. not support line pool access codes they must be configured as a destination code When entering a destination code on PRI lines you will not hear dial tone Internal calls using intercom buttons 1 Press to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired intercom key 4 Dial the extension number Answer Calls When your handset rings or vibrates a line number on the display flashes and the display shows information about the call such as the caller s name and extension Press i Hold While on a call press and 2 The indicator for the line on hold flashes To retrieve a held call press while in the active off hook state Then press the number key corresponding to the flashing line number Headset You must have a headset installed on your handset to use this feature e Connect the headset to the headset jack e To answer a call with a headset plugged into your handset press any key other than Power On Start Call Power Off End Call the soft keys or the Up Down Select buttons Mute e While on a call press and 1 to turn the microphone off e Do the same again to turn the microphone on End calls You must end every call by pressing the Power Off End Call key to release system resources and allow the WLAN Handset to function properly NN40011 039 Issue 1 2 BCM RIs 6 0 41 WLAN IP Telephony Handset Users Guide If th
16. AVAYA BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Task Based Guide WLAN IP Telephony Handset Users Guide Copyright O 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these link
17. Administration Voice Messaging Contact Center a Welcome Centralized Voice Messaging EHD A Voice Message Centers HO Administrator Access External Number Message Waiting Indication String H 0 Resources El Telephony H Data Services e LAN CTE gt Music H Advanced Paging Productivity Pa Silent Record a Call Network Storage Locations SFTP Dest Table Dest ID FTP Method FTP User FTP Password 9 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage gt Continue to this website not canes AN 2 More information NN40011 039 Issue 1 2 BCM Rls 6 0 21 WLAN IP Telephony Handset Users Guide 10 The Main Menu of CallPilot Manager will be launched AVAYA Main Logout Help Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant Group List Administration G stem Pro erties Custom Call Routing Networking Contact Center Reports Configuration Operations Adding a
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20. TEL and no part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 039 Issue 1 2 BCM RIs 6 0 3 WLAN IP Telephony Handset Users Guide Table of Contents WLAN IP Telephony Handset Users Guide 6 DU et 6 Language usd dad 6 Wired Equivalent Privacy iio iia 6 OSS Ol SIGMA A e o nal OE O CE A A 6 IP Phone i2004 IMADDING ssiuirarito atico ies 6 Required Information Equipment ocooocccnncnconcnnoncnnoncnnoncnnoncnnonenennoos 7 WEAN O e ts o an 8 The WLAN IP Telephony Handset 12070 ccccccoocccnccccccncnncconcnccnnconnnnncnnononanonns 9 The WLAN IP Telephony Handset 12211 coccccoocccccccccnccnnccccconcnnnccnnnncnnononnns 10 61207 6140 Handse Gon trol iria pe 12 Status Indicators 6120 6140 HandsetS ccccocooncnnccccconccnncnnnnncnnnononanenonononanennnnos 13 WLAN Handsets Buttons and KeYS occcccccoocccncccccocccnnccnnancnnnononanennnnononnnonnnnnnos 14 Navigation of the Digital Mobility Handsets ooccooocccoocnco 15 PIANOS CL CIS DIAY o ea 16 A A AS 16 o AAA A AN 16 Pealure OpllOnS ruin Dacia 17 WLAN Handset and Voice Mail Configuration oooccccoocncooo 17 Accessing CallPilot Manager via Element Manager 18 Adding a Subscriber Mailbox occcooocccocccncoccconocaconocacncnnannnss 22 subscriber Mailbox Suing ii ctiiie 25 Recording Prompts using CallPilot
21. The following illustration will describe how the handset options can be used for example to configure and initialize a voicemail box assigned against the WLAN extension Initialising a Mailbox Once the Subscriber mailbox has been created for the Digital Mobile handset the mailbox owner must initialise it before it can receive voice messages This involves changing the default mailbox Password to a new user Password and recording the mailbox owners name in the Company Directory This can be done trom the Digital Mobile Handset in the same way as you would initialise the mailbox from a BCM digital desk set 1 Press the Start Call key on the WLAN handset then press Ftre followed by 981 NN40011 039 Issue 1 2 BCM Rls 6 0 29 WLAN IP Telephony Handset Users Guide 2 On the soft keys enter the password of 0000 if the mailbox is to be assigned against this extension 3 If you are assigning the mailbox to another extension select OTHR and entering the Mailbox number and password as a single string of digits for example 2120000 mailbox 212 default password 0000 Then press the soft key under OK or press the key 4 You will be prompted in the display to change your password Must change pswd 30 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 5 Enter a new password from 4 to 8 digits long that does not start with 0 and press OK or E x T N IDO Must Chge pswd Fre OTHR RETR OK Pswd
22. ct buttons Enables you to navigate and activate the various menu options Adjusts the speaker and ringer volume Push to Talk button Push to Talk is available on the WLAN Handset 2211 only Activates the Push to Talk feature on the WLAN Handset 2211 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Key Reference Left arrow and Star button Enables scrolling to the left for menu navigation J Right arrow and Pound button i Enables scrolling to the right for menu navigation Navigation of the Digital Mobility Handsets Softkeys Power On Start Call Key Y Info key when on an active call Power Off Disconnect Key gt This key is also used to Menu Key MENU turn on the handset Pressing and holding this key for 3 seconds enters the text message menu MSF MAIL 2 ABC MENU Function Key FCN NN40011 039 Issue 1 2 BCM Rls 6 0 15 WLAN IP Telephony Handset Users Guide Handset display There are three areas to the WLAN Handset display Status area Information area Feature options area The following figure shows an example of the WLAN Handset display Status area Information Text Feature Options area Status area The status area displays the handset status lt can include status indicators see the table below left and right arrows a series of dots representing the line keys which change to a number when active No Service Yo
23. e a telephone that is attached to the same switch as your voicemail system Avoid using wireless telephones 1 When displayed click the Voice link The page you can record greetings and prompts from appears Mailbox Spoken Name 259 Phone Set an Changes to the recording are applied ONLY when the SAVE button i pressed BEFORE hanging up Play Stop Import Browse Send Export Native Encoding Wav Encoding Close Help ype E E 2 In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number 3 Click the Dial button 4 The telephone rings 5 Pick up the handset Do not use Handsfree 28 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 6 After the tone record your prompt 7 After you finish recording your prompt click the Stop button 8 To listen to the prompt click the Play button or to save the recording click the Save button 9 Click the Close button and replace your telephone handset The handsets are administered by combinations of keys that can be used to navigate the configurable options available for each handset
24. ghlighted feature b Press the appropriate number key The feature does not have to be highlighted Feature Menu LINE key Use the Feature menu to view and activate the WLAN Handset line features These features are programmed on each handset using the six line keys number keys 1 through 6 Note A feature must be available on the system before it can be programmed on a handset 38 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Activate a feature 1 Place the handset in the active idle or active off hook state 2 Press to view the first screen of the Feature menu Press again to view the second screen 3 Press the Up and Down buttons to scroll through the list of features The abbreviation is highlighted in the display area 4 Do one of the following a Press the Select button or OK to activate the highlighted feature b Press the number key 1 through 6 corresponding to the desired feature The feature does not have to be highlighted Program Feature Menu ltems You must be in the active off hook state to program a Feature menu item External autodial 1 Press Feature 1 2 Press and a number key 1 through 6 corresponding to an avallable key 3 Dial the external number including routing codes 4 Press OK to store the number Internal autodial 1 Press Feature 2 2 Press and a number key 1 through 6 corresponding to an avallable key 3 D
25. ial the extension number 4 Press OK to store the number Features 1 Press Feature 3 2 Press and a number key 1 through 6 corresponding to an available key 3 Press Feature and enter the feature code NN40011 039 Issue 1 2 BCM RIs 6 0 39 WLAN IP Telephony Handset Users Guide 4 Press OK to store the feature code Erase memory buttons 1 Press Feature 1 2 Press and a number key 1 through 6 corresponding to an avallable key 3 Press OK to erase the button Basic Call Features You can make external and internal calls using the following features Make a call Answer a call Hold a call Use the headset Mute a call Make a Call There are many ways to make a call depending on your handset programming and the type of call External calls using line keys 1 Press to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired line key 4 Dial the external number External calls using intercom keys 1 Press to go off hook 2 Press to access the Feature menu 3 Press a number key 1 through 6 corresponding to the desired intercom key and enter a line pool access code or destination code 4 When you hear an external dial tone dial the external number 40 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Note Contact your system administrator for a list of line pool codes PRI lines do
26. icon indicating an incoming call on the priority PTT channel This call overrides any other calls Muted softkey pressed Locked Keypad Locked No Service The no service indicator indicates that you are out of the coverage area and cannot receive or place calls Indicates that the handset is downloading code System RTLS icon indicating that the administration option has been set to ON An incoming call triggering the ring indicator icon takes priority over the RTLS icon me The ring indicator icon is used to display the Real Time Location For full detailed instructions relating to the use of 6120 and 6140 handsets please refer to the WLAN Handset 6120 and WLAN Handset 6140 User Guide NN40011 039 Issue 1 2 BCM RIs 6 0 13 WLAN IP Telephony Handset Users Guide WLAN Handsets Buttons and Keys 14 Power On Start Call key Turns on the handset Power Off End Call key Ends an active call and turns off the handset Feature and Display soft keys The first of the four soft keys is the Feature soft key which starts or ends a feature The next three soft keys are Display keys which show feature options Menu key Displays the full description of the Display soft keys abbreviations and accesses the handset features Function key Accesses handset functions when in active idle state The Function key also provides access to the User Option menu in the standby Line key Accesses the Feature menu Up Down and Sele
27. ird Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright O 2010 ITEL All Rights Reserved The copyright in the material belongs to I
28. is is not done it will result in the ringer not ringing for the next call and you might miss an important call Push to Talk Push to Talk is available on the WLAN Handset 2211 only Push to Talk mode enables WLAN Handsets 2211 to operate in a group broadcast mode in addition to the standard handset operation The WLAN Handset 2211 supports eight multicast channels with the current channel saved in the handset memory The Call Period Push to Talk mode operates on the concept of a call period The Push to Talk call period begins with the first transmission and ends when there has been no two way radio traffic on the channel for 10 seconds The Push to Talk mode controls the handset keypad during the call period Therefore it is not possible to use the keypad for any other functions However It is possible to place and receive telephone calls Initiate a Push to Talk call 1 Press the Push to Talk button on the right side of the handset The start transmit tone sounds within two seconds The channel is active and the display screen shows the current active channel 2 Speak into the handset s microphone All WLAN Handsets 2211 that are monitoring that channel hear the transmission 3 Release the Push to Talk button The end transmit tone sounds The handset enters the waiting state where it monitors the channel for up to 10 seconds Receive a Push to Talk transmission Upon receiving a Push to Talk transmission the
29. ll during a Push to Talk call A call can be made while in a Push to Talk call The Push to Talk session is pre empted 2 After the call is over press as usual to go back on hook The Push to Talk session goes out of pre empted mode and becomes active again lf an active Push to Talk call has not ended the audio is heard again Twinning The WLAN handsets have the ability to be twinned to a BCM digital desk set so that when a call is sent to the Digital desk set the WLAN handset also rings The programming for this is done under Unified Manager 1 Log into the BCM Element Manager main configuration screen From the Configuration tab open the Telephony folder followed by the Sets folder and select the All DN s link E Exit 3 Cut Lis Copy Paste WebPage y Validate Device Y Disconnect y Refresh Auto refresh Task Navigation Panel All DNs Configuration Administration O Welcome Line Access Capabilities and Preferences Restrictions H E System 3 5 Admini s made Pub our Priv oll FwdNoAnswer H E Administrator Access _ Pub OLI ae Fwd No Answer H Resources ss e oo ain at z i 4 Telephony 222 ES S M is E 10 ma 257 E O Global settings 17208 M7208 223 223 223 gt Sets T7208 M7208 224 224 224 Templates acon hie si a Active Sets ionann e Ss ds Active Application DNs sad aid Inactive DNs T7208 M7208 228 1008 228 228
30. mary or alternate telephone without having to enter their mailbox number or password This setting provides an external access resource for certain mailbox features Outdial is required for features such as Reply Off Premise Notification Outbound Transfer etc Select None if you do not want to assign outdialing capabilities Select Line and type the line number Line numbers must be between 1 999 for BCM450 and 1 332 for BCM50 Select Pool and type the line pool number or letter Select Route if for example routing is used to access a PRI line pool Allows the designated extension direct access to the mailbox in addition to Message Waiting Indication when messages are left in the mailbox Maximum of 5 Alternate Extension for a single mailbox Select this to assign screened transfers via the Auto Attendant to the mailbox owner Any calls to this line will be immediately transferred to the mailbox Note that if you enter an Express Messaging Line e g a Target Line that line cannot appear ring at any extension Also the Voicemail F985 DN should be set as the Prime set for that line see Telephony Services Lines If the mailbox will use Express Messaging Line enabling this option stops the greeting being played to calls to the Express Messaging Line making the fax call quicker You can control how a subscriber accesses a mailbox If you select the Enable Mailbox Restrictions check box a subscriber cannot log in to the mailbox externally
31. ocumentation Links ooccoonccnconcconccnoronncnanenarannnnas 46 NN40011 039 Issue 1 2 BCM RIs 6 0 5 WLAN IP Telephony Handset Users Guide WLAN IP Telephony Handset Users Guide Overview The WLAN IP Telephony Handsets use VoIP technology on IEEE 802 11 compliant Wireless LAN Access Points APs use radio frequencies to transmit signals to and from the WLAN handsets The WLAN IP Telephony handsets can be used to make and receive calls as the user moves throughout the building The WLAN handsets are used only on the premises they are not cellular phones Just like wired telephones the WLAN handsets receive calls directly receive transferred calls transfer calls to other extensions and make outside and long distance calls The DN of the WLAN handset is obtained directly from the BCM system Therefore IP Terminal Clients keycodes are required and IP Terminal Registration must be enabled on the BCM before the WLAN handset can be registered Language The menus and screens of the WLAN IP Telephony Handsets display in English only International characters are supported for BCM prompts depending on the market profile BCM based prompts display in English French and Spanish Wired Equivalent Privacy The WLAN IP Telephony Handsets support Wired Equivalent Privacy WEP as defined by the 802 11b specification WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN WEP is turned on and off using the
32. only be accessed by authorized users Unauthorized use of this computer system or network is atrictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 7 You will be presented with the Element Manager interface 4 Avaya Business Element Manager 200 30 30 80 File Edit View Wetwork Session Tools Help Bes Y cut Ea Copy M Paste WebPage f Validate Device Disconnect 4 Refresh Auto sefresh Else Network Elements Configuration Administration 10 1 1 2 A A Ue lcome Account Notifications j eae H E Administrator Access 200 30 30 51 l H Resources BCM Chester i ES H E Telephony OS H 0 Data Services 1 4 Applications User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 20 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 8 To access CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to Launch CallPilot Manager Task Navigation Panel Configuration
33. ons to scroll through the menu and highlight Push to Talk 3 Press the Select button or OK to select Push to Talk 4 Press the Up and Down buttons to scroll through the menu and highlight one of the following settings a Enable Enables Push to Talk mode b Disable Disables Push to Talk mode 5 Press the Select button or OK to select the setting 6 If enabled select a channel 1 to 8 7 Do one of the following a Press UP to return to the previous menu and set another option b Press D to exit all menus and return to the standby state You can also press Exit from the top level menu to exit the menu and return to the active off hook state 36 NN40011 039 Issue 1 2 BCM RIs 6 0 WLAN IP Telephony Handset Users Guide Adjust Ringer Volume You can increase or decrease the ringer volume of the WLAN Handset 2211 only To adjust the ringer volume press the Up or Down button while the handset Is ringing Adjust Speaker Volume You can increase or decrease the speaker volume of the WLAN Handset To adjust the speaker volume press the Up or Down button while in a call Silence the Ringer You can silence or mute the WLAN Handset ringer To silence the ringer press while the handset is ringing Feature and Function Menus You can view the features and functions programmed in your system using various menus soft key features and the Line DN features You can access some functions and features using one o
34. propriate paging zone or overhead speaker system or both If the page is unsuccessful because the paging facility is busy with another page the system waits five seconds and retries the page every five seconds until the paging facility is available or the call park timeout expires whichever occurs first If the call park timeout expires first the caller hears The person you have called is not available followed by the subscriber s mailbox greeting If the page is unsuccessful for any other reason the call is un parked and the caller hears The person you have called is not available followed by the subscriber s mailbox greeting While a call is being paged the system plays the mailbox spoken name and park string for example John Doe 101 The park string is played in the standard voice prompts or customized digits if you recorded them Bane Tue Select the required paging type facility The choices are Internal Zone ge yp Overhead Paging Both or None The default is none Select the Paging Zone to which the paging announcement will be Paging Zone played The zones available are zone 1 2 3 4 5 6 or All The default is 1 If the paging type is overhead paging this setting is ignored the box select 0 1 2 3 4 or 5 The default is 1 range is 5 300 seconds The default is 15 seconds Find Me Follow Me If a Find Me Follow Me user is a member of a Hunt Group enabling this disabled for Hunt option will stop Hunt Gro
35. r more or the methods described in this section Feature and Function Keys The following table lists the features and functions available on the WLAN Handset along with their key sequence Key Sequence Feature Function FCN 1 Mute FCN 8 N A Y NN40011 039 Issue 1 2 BCM RIs 6 0 37 WLAN IP Telephony Handset Users Guide Soft Key Abbreviations menu MENU key Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features Activate a feature 1 Place the handset in the active idle or active off hook state 2 Press O to view the Soft Key Abbreviations menu 3 Press the Up and Down buttons to scroll through the list of features The full description is highlighted in the display area 4 Do one of the following a Press the Select button or OK to activate the highlighted feature b Press the appropriate number key The feature does not have to be highlighted Function Menu FCN key Use the Function menu to view and activate the WLAN Handset functions Activate a function 1 Place the handset in the active idle or active off hook state 2 Press to display the first four functions in the display area 3 Press the Up and Down buttons to scroll through the list of functions The abbreviation is highlighted in the display area 4 Do one of the following a Press the Select button or OK to activate the hi
36. s will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE
37. thing else 1 Press the Mute soft key The following prompt displays Mute Two Way Radio 2 Press the Yes soft key to mute the call The prompt disappears after three seconds if there is no response Unmute a Push to Talk call 1 Press the Unmute soft key The following prompt displays Unmute Two Way Radio 2 Press the Yes soft key to unmute the call The prompt disappears after three seconds if there is no response End a Push to Talk call Only the current call is terminated for this WLAN Handset 2211 When the next call period starts the handset is again in the receive state You can rejoin a still active session by initiating a Push to Talk call 1 Press the Terminate soft key The following prompt displays Terminate Two Way Radio 2 Press the Yes soft key to end the call Push to Talk audio is immediately stopped and the handset returns to regular mode Answer a call during a Push to Talk call An incoming call can be answered while in a Push to Talk call To announce an incoming call the WLAN Handset 2211 rings with a low volume ring and displays a system message NN40011 039 Issue 1 2 BCM Ris 6 0 43 WLAN IP Telephony Handset Users Guide 1 Press The Push to Talk session is pre empted 2 After the call is over press as usual to go back on hook The Push to Talk session goes out of pre empted mode and becomes active again lf an active Push to Talk call has not ended the audio is heard again Make a ca
38. u are outside the coverage area and cannot receive or place calls An audible alarm also sounds Return to the coverage area to re establish the connection Your battery pack charge is low An audible beep also sounds Replace your battery pack within two minutes You have a new voicemail message Melody A melody is played when the WLAN Handset is turned on for the first time following a completed charge Information area The Information area shows the extension number of the handset aline for general information features and call information when the handset is in use 16 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Feature options area When a feature is activated or when you are on an active call the Feature options area shows you the action you must take to proceed For example Pswd This means you must enter your mailbox password The Feature options area shows the label for the Ftre soft key and for the three display soft keys These button labels appear directly above the Feature and display soft keys and to the right of the Ftre label on the display These button labels vary depending on the feature in use Note The WLAN Handset does not support scrolling Therefore any features that require the ability to scroll are not supported WLAN Handset and Voice Mail Configuration WLAN IP Telephony IP handsets have the ability to access Voice Mail mailboxes for both internal stand
39. up calls at the FM FM user s extension from Groups being forwarded to FM FM destinations 6 The created mailbox will be displayed Help Mailbox List Mailbox Administration Mame Number Type commands yyy Add Mailbox GENERAL _DELIVERY MA 100 General Delivery Change Activity Reset Password e Mallen SYSTEMMANAGERMB 102 Administrator Change Activity Reset Password Add Many Mailboxes Group Lists 3 agent 221 Subscriber Change Delete Activity Reset Password Class of service 2 agent 222 Subscriber Change Delete Activity Reset Password info information 226 Information Change Delete Reset Password Auto Attendant Customer service Subscriber Change Activity Reset Passvvord Fax Zo Subscriber Change Delete Activity Reset Pas weord Custom Call Routing Jenkins Alan 259 Subscriber Change Delete Activity Reset Pas wword Sales 300 SUbScriber Change Activity Reset Password Networking Contact Center Configuration Operations 26 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide 7 You can now record the Spoken Company Name for the mailbox although this is optional at this stage click on the Change link for the mailbox to record the spoken name Mailbox List GENERAL DELPERY Me 100 General Delivery Change Activity Reset Pas weord SYSTEM MANAGER MB 102 Administrator Change Activity Reset Password 3 agent 221 Subscriber Change Delete Activity Reset Password 2 agent 222 Subscriber Change
40. x properties as required Click Submit when complete A description of these properties is provided in the below table Subscriber Mailbox 259 Extension Last Name First Name Class of Service Find Me Follow Me Display In Directory Enable Message Waiting Enable Auto Login Outdial Type Line Pool Alternate Ext 1 Alternate Ext 2 Alternate Ext 3 Alternate Ext 4 Alternate Ext 5 Enable Call Screening Express Messaging Line L Fax Onty Enable Mailbox Restrictions Page Type Paging Zone Page Retries w Retry Interval 5 300 seconda Find Me Follow Me disabled for a hunt groups NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Subscriber Mailbox Settings Extension Last Name First Name Class Of Service Find Me Follow Display in Directory Enable Message Waiting Enable Auto Login Outdial Type Alternate Ext 1 2 3 4 5 Enable Call Screening LastName FirstName Class Of Service Express Messaging Line Fax Only Enable Mailbox Restrictions NN40011 039 Issue Park amp Page practice to match the mailbox number to the extensions number First name of the mailbox owner Class of Service assigned to the mailbox external number entries Company Directory mailbox owner s telephone display Auto Login speeds up the login process for subscribers With Auto Login subscribers can log on from their pri
41. ys START Nav keys Function key FCN Function key LINE FCN LINE Microphone Microphone 6120 6140 Handset Control e Press and hold the End fy button to turn your WLAN Handset 6120 and 6140 off e This key also affects some of the states of the handset e Press the End button to terminate an active call e Press the Start 3 button to place a call e Press the Line button to access the key labels for line appearances and line features e Press FCN to open the Features list when in the active idle state Other handset functions are accessed via the Actv soft key e Soft keys are located below the display area Use the four Soft keys to activate the displayed softkey feature e Use the navigation sivisier buttons and Enter button to navigate and activate the various menu options 12 NN40011 039 Issue 1 2 BCM Rls 6 0 WLAN IP Telephony Handset Users Guide Status Indicators 6120 6140 Handsets Signal strength indication a sr al New Voice Message E Battery charge When only one level remains the battery pack must be recharged Active speakerphone Current line in use 1 EEEEREEE Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing Incoming call from Messaging Application Incoming Push to Talk call This feature is available only on the WLAN Handset 6140 The priority PTT ring
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