Home

Avaya R4.3 User's Manual

1. mana 303 Ionic OF BE DRCODSE na na E PEE A EN AA 305 m suci ccs ses beban X M 306 C EE 307 License Not a alba bis au ee eR 307 License epii WIA aesti eka ANN a cocta INN 308 Evaluation period explro Wami icici tae eee ee 308 Evaluation OSBOURNE o t renee Perr nan ran Dr an Pn p ai 309 Licensing ebi TEE SION Ng aieo Pob d pei obi ee etti desse seio Dui SE EA te i oia ER RPM CA 310 Licensed EaU OS e 310 Chapter 27 PC Client Softphone interworking eeeeeeeeeeeee erre 313 Pre granting authorization Tor tie Answers MOU Esanaren 313 Sao Deng SOE Leo tube o mientras ba ana aa da Dana KAL EKA BAR KAA LA TS CA 314 Allow Mode Settings Sore B sk hak ha diac bak Saka kh aka Ds ban HA Sea Sea 315 Pe an a an Pere nude buts eU d od 316 PAULA VALAIS an wet a ell soie es Ma n bolle Eel ARE 319 ele rue oi tie PE Client SONONE krn bla akn aa anakan mania aah 319 dear s cass Mr gii rogis REID 321 Convert SIP Software ta UNISUM GIOI EG ris na RA A RECO HR NAN 321 RESE FOGOD SCS ln MD 322 Chapter 29 Diagnostics and troubleshooting ooooo oa 325 UP mdi NN Ea UN ccr TIEN 325 Local diagnostie TOONS Pm 327 ns Bore tui IRN te cw Ro M P cT 328 IF Ser ang DACP an en np da a Fi Idas ee cda ERA Ra PR du A QUT 330 Neiwoik Diagnosi TE E 332 dL qp oir c r T 33
2. DEVICE CONFIG Device configuration file FW Firmware image DIALING PLAN Dialing plan LANGUAGE Downloadable language files more than one can be specified in each section IMAGES Downloadable images TONES Downloadable tones wav files LICENSING License files POLICY License policy files DEV CERT Device certification files USER KEYS User keys files LOGIN BANNER Login banner USER CONFIG IP Deskphone specific configuration files Provisioning is performed using the commands in the 12xxSIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration file the remaining portion of the file following that line item is ignored The symbol is used to indicate a comment Anything before a symbol is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Deskphone with SIP Software DEVICE CONFIG used to configure various parameters in the IP Deskphone FW image files originate from Ava
3. Example Description 4 p 2 Matches the digit 1 179 Matches 1 7 or 9 2 9 Matches 2 3 4 5 6 7 8 9 2151 Matches 0 2 3 4 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D x Matches 0 1 2 3 4 5 6 7 8B 9 6 179 Matches 61 67 69 or 6 x 10 Ten digits 0 9 011x 7 15 011 followed by seven to fifteen digits 4 4 91 x 10 matches 91 followed by 10 digits does not include 91 Ex 911234567890 1234567890 Figure 10 DRegex rules SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 91 Configure the provisioning server Downloadable WAV files 92 It is possible to customize the ring tones on the IP Deskphone with SIP Software Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Deskphone The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP software to the provisioning server on page 40 The WAV files have a maximum si
4. POFFICE MSG CODE 5 Note The option is available if IP OFFICE ENABLE is YES The code of the option is specified in the IP Office Administration Guide IPOFFICE REDIAL CODE opt string This parameter allows the administrator to configure the Redial soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Redial opt string code of the Redial option Example POFFICE REDIAL CODE 6 Note The option is available if IP OFFICE ENABLE is YES The code of the option is specified in the IP Office Administration Guide AUTOLOGIN ENABLE YES NO USE AUTOLOGIN ID or 1 0 2 controls whether the IP Deskphone attempts to automatically log on to the proxy server YES turns on the auto login feature NO turns off the auto login feature USE AUTOLOGIN ID enables the auto login id feature using the userid specified in AUTOLOGIN ID KEYO1 and the password specified in AUTOLOGIN PASSWD KEYO 1 to register and authenticate Both userid and password must be specified The AUTOLOGIN ID KEYO1 and AUTOLOGIN PASSWD KEYOI1 parameters are defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone 58 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configur
5. SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 343 Diagnostics and troubleshooting Logging Systems Logging Systems contains a subsystem for logging incoming and outgoing SIP packages for the IP Deskphone to the log file in FFS You can enable or disable the SIP logging subsystem by selecting Yes enable or No disable To access the Logging Systems menu press the Services key on the IP Deskphone and then choose Logging Systems from the Services menu The following screen appears Figure 88 Logging Systems screen The Logging Systems screen displays the SIP Logging subsystem Press the Enter key in the Navigation key cluster to switch the value of the selected sign from Yes to No or No to Yes Then press the Apply soft key to apply the settings The following table describes the function of the context sensitive soft keys for the Logging Systems screen Table 113 Context sensitive soft keys for the Logging Systems screen Context sensitive soft key Action Apply Applies the setting and returns to the parent screen 344 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Problem Determination Tool PDT Context sensitive soft key Action Back Dismisses the setting and returns you to the parent screen The following table describes the function of the Navigation keys for the Loggin
6. 119 DHCP EE TERCER 126 DHCP configuration oooooW Wo 134 DHCP enhancements ooooWo oo 15 Dialing function description oo 88 Dialing plan sssssssememRR 88 Dialing plan declarations section sample 88 Dialing plan digit map section sample 88 Dialing plan file on the provisioning server 87 Dialing plan sample oooWoooo 87 dialing plan variable definitions sample 88 Disable PC Port oo Woo nan 130 Disable PC Port configuration oo 134 Distinctive ringing feature a n 203 DNS configuration ooooooW Wo 134 DNS Pn SA Nana tenete rU 128 DNS IOO KUP esis 184 Downloadable WAV files o oooWooo 92 September 2013 365 Downloading SIP Software from the Avaya Web site 111 Downloading the 12xxBoot cfg file 100 Downloading the SIP software to the provisioning SENET airdean Nanas Tag tuu eod 40 Downloading UNIStim software through TFTP on DOOtUp om 108 Bhd aa 90 Dh egex rules rit rds e e eae kate kamu naa 90 DupleX d aiaiai a aiaia 132 E EAP confligUratlon eintritt rk i 134 Emergency call location information 198 Emergency calls only hide banner 17 Emergency calls overview iiooo WoWoW e 197 Emergency s
7. 134 Multiple Appearance Directory Number 145 N NAT configuration commands ooooooo 81 NAT firewall traversal oooo 205 NAT Media eee iae eod ran rera ve basa 133 NAT media configuration ooooWo 134 NAT Signal isoina asni x Ren aan 133 NAT Signal configuration a se eeen 134 NAT Traversal oooooooWo Woo 133 NAT TT lee endah st dissude mentul dederas cce cena takan 133 NAT TTL configuration ooooooooo 134 Net Mask 3 reae anak de Si ede eaa ina 127 Net Mask and Gateway configuration 134 Network requirements oooom mna 35 No DHCP Mode nm 127 Ntwk Port Duplex configuration o 134 Ntwk Port Speed configuration 134 O Optional keywords in the provisioning file 40 P PasSWOEU ceterae aa ied ana Kanaan 133 Password configuration ooooWoo 134 PC Port Duplex configuration ooooo 134 PC Port Speed configuration ooo 134 PC Port Untag all oooooWoWo Woo ABA PC Port Untag All configuration 134 Port functions on the three port switch when VLAN is enabled ooo W Woo mna 207 Preinstallation checklist ooo 35 Proactive Voice Quality Monitoring PVAMon or Melt 115 Protocol Hc 133 Protocol configuration ooooW oo 134 Prov
8. D Multicast Packets Rx The following table describes the function of the context sensitive soft keys for the Ethernet Statistics PC Port screen Table 105 Context sensitive soft keys for the Ethernet Statistics PC Port screen Context sensitive soft key Action Reset Resets statistics values PC Port Switches to the NI Port Ethernet statistics Return Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics PC Port screen Table 106 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information IP Network Statistics The IP Network Statistics screen provides information such as the number of incoming and outgoing network packets number of error packets and protocols To access the IP Network Statistics screen from the Diagnostics menu choose 4 IP Network Statistics The following screen appears 338 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com IP Network Statistics Figure 85 Use the up and down Navigation arrows to scroll through the list of IP Network Statistics information The following is an example of IP Network Statistics for the IP Deskphone I 24 Fa 4 8 5 6 7 Pac Pac ket Sent 0 ket Received 0 Incoming Packets Error
9. Outgoing Packets Error Incoming Pkt Discarded Outgoing Pkt Discarded Unknown Protos 0 Last ICMP Type Code 1 CO X X oco The following table describes the function of the context sensitive soft keys for the IP Network Statistics screen Table 107 Context sensitive soft keys for the IP Network Statistics screen Context sensitive soft key Action Resets statistics values Reset Refresh Refreshes the IP Network statistics Return Returns to the Diagnostics menu SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 339 Diagnostics and troubleshooting The following table describes the function of the Navigation keys for the IP Network Statistics screen Table 108 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Advanced Diag Tools With the Advanced Diag Tools option you can modify the following parameters Auto Recovery enable disable Port Mirroring enable disable To access the Advanced Diag Tools screen from the Diagnostics menu choose 5 Advanced Diag Tools The following screen appears Figure 86 Advanced Diag Tools screen Use the up and down Navigation arrows to scroll through the Advanced Diag parameters The following table describes the function of the context sensitive soft keys for the Advanced Diag Tools scre
10. Clears the screen and allows you to make a call 318 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Automatically answering a call Automatically answering a call With the interworking feature enabled the IP Deskphone can answer automatically manually or reject an incoming auto answer request If the request is valid and the user is authorized to make the request see Pre granting authorization for the Answer Mode on page 313 the call is answered automatically A ring splash or short ring tone indicates to the user that the call was automatically answered The subject is Auto Answered and the microphone is muted the user can deactivate the mute status by pressing the mute key on the IP Deskphone The following image is an example of a notification indicating an auto answered call Lnl John 1 26 Gm From Jane jane macadamian com Subj Auto Answered Action Serves Audio aa B23 Figure 79 Example of a Notification screen indicating an Auto Answered call When a call is auto answered and the handset is on the hook the handsfree button is activated If there is an active call when an auto answer request is received the active call is placed on hold and the incoming call is answered If a user who is not pre granted authorization requests a call to be automatically answered on the IP Deskphone the call is n
11. Auto Force Full Force Half Disable Data 802 1Q Press the Select key to disable Data 802 1Q A check mark in the Disable Data 802 1Q box indicates that Data 802 1Q is disabled Table 37 Data 802 1Q configuration Disable Data 802 1Q Configure the Data VLAN Itis possible to Enable or disable separate VLAN for anything other than voice and signaling Use the right arrow in the Navigation key cluster to highlight the Data VLAN box Press the Select key to access a list of Data VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 38 Data VLAN Configuration in Device Settings menu Data VLAN LLDP VLAN NAME v No VLAN LLDP VLAN NAME Value from 1 to 4094 If 802 1ab LLDP is disabled Data VLAN cannot be automatically configured LLDP VLAN NAME does not appear in the in the list of Data VLAN mode choices If 802 1Q is enabled configure Data Priority bits Use the right arrow in the Navigation key cluster to highlight the Data Priority bits box Press the Select key to access a list of Data Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter 140 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comment
12. NO the ring splash does not play DISPLAY CALL SNDR IM KEY YES NO This parameter allows the administrator to display or hide the Call soft key when viewing Instant Messages IMs The default setting is YES YES the Call soft key is displayed NO the Call soft key is not displayed FORCE CFWD NOTIFY YES NO allows the administrator to force the behavior of the DEFAULT CFWD NOTIFY value on all users who login to the IP Deskphone The default setting is NO YES the DEFAULT CFWD NOTIFY configuration value is forced into effect for the user NO the configuration value is not forced into effect for the user ALPHA ORDER LOC LIST YES NO This parameter allows the administrator to specify whether the Location list should be sorted or not The default value is YES YES the list should be sorted NO the list is displayed as is ENABLE SERVICE PACKAGE YES NO toggles the subscription to the Call Server service package When the IP Deskphone connects to a Call Server that does not recognize the service package the subscription for the service package fails If this happens ad hoc conferencing is not available even if the Call Server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value YES the IP Deskphone downloads the servic
13. 91 1 911 8 amp amp sip SS a Sn iser phone amp amp t 100 Emergency DIGITMAP Private intra location call no access code 0496 x 131 0496 x 13 1 amp amp sip SS a Snxiser7phone amp amp DIGITMAP Public local call access code 9 9 1 x 93 49 1 x 193 W amp amp sip S Sn iser phonc amp amp DIGITMAP Private Intra company Call access code 6 6 10 x 161 6 10 x 61 t amp amp sip SS a Sn user phone amp amp DIGITMAP Public national call access code 61 61x1101 61x 1101 8 amp amp sip SS a Snxser phone amp amp DIGITMAP Public international call access code 6011 6011x17 151 46011x17 15 amp amp amp sip SS a Sn user phonc amp amp t 8000 Figure 6 Sample dialing plan Dialing function description Dialing plan If the IP Deskphone encounters a DIALING PLAN section while parsing the 12xxSIP cfg configuration file the IP Deskphone downloads the specified dialing plan configuration file from the provisioning server 88 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the Dialing Plan file on the provisioning server As most IP Deskphone users are used to dialing digits to indicate the address of the destination there is a need to specify the rule by which digits are transformed into a URI The IP Deskphone with SIP Software dialing plan contains two sections delimited by two percent signs
14. A check mark in the Disable PC Port box indicates the PC port is disabled Disable PC Port can be used in an environment where administrators do not want users accessing the data network through the built in PC port Table 34 Disable PC Port configuration Disable PC Port If the PC port is not disabled configure PC Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Speed box Press the Select key to access a list of PC Port Speed choices Auto 10BT 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a PC Port Speed Table 35 PC Port Speed configuration PC Port Speed Auto v Auto 10BT 100BT If the PC port is not disabled configure PC Port Duplex in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Duplex box Press the Select key to access a list of PC Port Duplex choices Auto Force Full SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 139 Device Settings on the IP Deskphone with SIP Software 23 24 29 Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select PC Port Duplex Table 36 PC Port Duplex configuration PC Port Duplex Auto v
15. Chapter 11 Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PYQMon or VQMon allows an Avaya 1200 Series IP Deskphone with SIP Software to report voice quality statistics to a server in the network The IP Deskphone with SIP Software collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these statistics is also available for the userto view on the IP Deskphone by selecting the Audio soft key and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Deskphone with SIP Software to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VOMON PUBLISH parameter in the device configuration file see VOMon configuration commands on page 82 2 Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Configure VOMON PUBLISH IP through the device configuration file see VQMon configuration commands on page 82 b Configure PVQMon IP in Device Settings see Table 46 PVAMon IP configuration on page 143 3 Configure the remainder of the VOMon parameters in the device configuration file see VOMon configuration commands on page 82 These parameters provide threshold information to the IP Deskphone with SIP Software A
16. If the display indicates that the server is unreachable and it continuously resets some parameters must be configured Things to consider when setting parameters Enter requested information in the menu fields by pressing the number keys on the dialpad Press the asterisk key to enter a period when entering an IP address To record the entry and advance the initialization to the next parameter press OK To abandon the manual configuration process and restart the power up press Cancel To manually enter parameters use the BKSpace or Clear soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry Each parameter must have a corresponding entry Problem Software download failure If you are having trouble downloading software review the following Are the Server URL and Protocol parameters correct in the IP Deskphone s Device Settings Provisioning dialog Is the IP Deskphone connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access Is the syntax within the 12xxSIP cfg correct See Configure the provisioning server on page 39 Supported sections describe the syntax of the configuration file Does DOWNLOAD MODE AUTO and is VERSION less than the current running software version If a file does not download using the AUTO selection it is possible the version number is not high enough A version
17. Certificate Trust Line certificate verification Configure the DCP for the specified index for a PKCS 12 downloaded certificate otherwise the file is rejected By default profile 1 is configured for SCEP and all other profiles are configured for PKCS 12 2 The IP Deskphone checks the version in the DEV CERT section against the version stored in the specified PROFILE If the version in the specified profile is missing or is older the device certificate file is downloaded The profile index is 1 Download the file Enter the PKCS 12 protected password Validate the device certificate to ensure that you entered the correct password Extract the private key and device certificate N OORA C Validate the device certificate to ensure the following the correct password is entered Key size is gt to the value specified in the Security Policy File Key Algorithm is DSA the certificate is not revoked the certificate is not expired 8 If the IP Deskphone has correctly validated the device certificate the IP Deskphone stores the device certificate and private key in the device certificate profile specified in the DEV CERT section of the IP Deskphone memory SFS The version specified in the DEV CERT section is stored in the profile for future reference when determining if a new device certificate is available for download The PKCS 12 imported certificate is stored in Profile 1 Certificate Trust Lin
18. Enable or disable the VLAN Filter Press the Select key to enable the VLAN Filter A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled Table 31 VLAN Filter configuration VLAN Filter If 802 1Q is enabled configure Ctrl Priority bits Use the right arrow in the Navigation key cluster to highlight the Ctrl Priority bits box Press the Select key to access a list of Ctrl Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 32 Ctrl Priority bits configuration Ctrl Priority bits Auto v Auto Value from 0 to 7 If 802 1Q is enabled configure Media Priority bits Use the right arrow in the Navigation key cluster to highlight the Media Priority bits box Press the Select key to access a list of Media Priority bits choices 138 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com 20 21 22 Configure the device settings Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 33 Media Priority bits configuration Media Priority bits Auto v Auto Value from 0 to 7 Disable PC Port configuration Press the Select key to turn off the PC port on the IP Deskphone
19. Invokes an appropriate option Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it Certificates Administration main menu The certificates administration screen displays the following options Trusted Certificates Device Certificates CRL CTL SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 247 Certificate based authentication To access the Certificates Administration screen from the Diagnostics menu select Certificates Administration 1 Trusted Certificates 2 Device Certificates 3 CRL 4 CIL Select Figure 33 Certificates administration main menu The following table describes the function of the Context sensitive soft keys for the Certificates Administration screen Table 73 Context sensitive soft keys for the Certificates Administration screen Context sensitive soft key Action Select Selects the required option Back Returns you to the Diagnostics menu Trusted Certificates screen The Trusted Certificates screen displays a list of subject Common Name CN of the trusted certificates as shown in the following figure CN wrarur someserver2 com CN wrarur someserver3 com Figure 34 Trusted Certificates screen The following table describes the function of the Context sensitive soft keys for the Trusted Certificates screen 248 SIP
20. S S S S S S S S S S SLC DEVICE S S S S S S S S S SLC CTL EXP S The following is a list of minor errors that are logged in the Security Log LC CTL DOWNLOAD ERROR Comments infodev avaya com SIP Software for Avaya 1200 Series IP Deskphones Administration 0x0006 0x0007 0x0008 0x0009 0x000A 0x000B 0x000C 0X000D 0x000E 0x000F 0x0010 0x0011 0x001 w N 0x001 0x001 A 0x001 uw 0x001 0x0017 0x0018 0x0019 0x0020 0x0021 in the Security Log September 2013 Fault management behavior SLC AVAYA CERTIFICATE EXPIRED AUTH 0x1002 SLC SERVICE PROVIDER CERTIFICATE EXPIRED 0x1003 AUTH SLC PROVIDER CERTIFICATE IN AVAYA KEYS FI 0x1004 LE SLC PKI MGMT INIT FAILURE 0x1005 The following is the Security Policy parameter change event SECURITY POLICY PARAM CHANGE 0x1055 Any changes made to the security policy file has an entry in the security log file For more information seeSecurity policy file updates on page 261 Fault management behavior Authentication failures are indicated by a failure message on the IP Deskphone screen and are reported to the error log files The administrator can view the security logger by using the PDT or the security log viewer For more information see Security and error
21. SIP is secured media is encrypted If both end points do not agree on the use of SRTP the connection fails Yes SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 SRTP 287 Security The security icon indicates the security status of a call and is useful for best effort environments where there is a possibility of an unsecured call or where TLS is not used to communicate with the proxy Last successful or unsuccessful logon You can configure the IP Deskphone to provide the user with logon feedback regarding the last successful logon or the last unsuccessful logon and provide the local time at which logon feedback was logged assuming that the IP Deskphone has the correct time configured The time is correct when the IP Deskphone successfully retrieves the correct time during a successful logon process or through the use of SNTP The display of a logon success and failure notification is local only to the IP Deskphone being used and displays the last time that a user successfully logged on to the IP Deskphone or failed to log on to the IP Deskphone The figures shown below provide examples of the IP Deskphone display screen based on the configuration of the IP Deskphone and whether Login Notify is enabled or not The following notification appears on the display screen when the user login ID or password is incorrect and log in fails Note The server recognizes account login fai
22. the delay in milliseconds LLDP WAITING TIME timeout sec This parameter allows the administrator to configure the timeout in seconds the IP Deskphone should wait for the LLDP response The allowed values of the parameter are from 30 to 300 seconds The default value is 30 seconds timeout sec timeout value in seconds IP OFFICE ENABLE YES NO This parameter is a command that specifies if IP Office specific features are active on the IP Deskphone or not The default value is NO YES IP Office specific features are active NO IP Office specific features are not active IPOFFICE CONF CODE opt string This parameter allows the administrator to configure the Conf soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Conference opt string code of the Conference option Example POFFICE CONF CODE 3 Note The option is available if IP OFFICE ENABLE is YES SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 57 Configure the provisioning server The code of the option is specified in the IP Office Administration Guide IPOFFICE MSG CODE opt string This parameter allows the administrator to configure the Msgs soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Send Message opt string code of the Send Message option Example
23. 1 Never 0 Immediate gt 0 Days 30 Number of days remaining to request a new device certificate AutoCN Boo1 0 Manual 1 Auto Auto means that the common name CN is automatically populated with the UPN as in UNIStim 3 for example hostname dom ainname This is provided for SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 235 Certificate based authentication 236 Name Type Value s Default PKCS 12 Reguired Description backward compatibility CN String Common Name String Organization OU String Organizational Unit S String Province State C String Country Key Usage Int 0x00a0 For example Digital Signature Key Encipherment Default is TLS compatible Extended Key Usage Int 2 clientAuth For example clientAuth Default is TLS client compatible SubjAltName Following are Subject Alternative Name fields that must be specified FQDN Boo1 Include in SCEP request if configured Content from current hostname and domain name configurations USER FQDN Boo1 Include in SCEP request if configured Content from current hostname and domain name configurations IPAddress Boo1 Include in SCEP request if configured SIP Software for Avaya 1200 Series IP Deskph
24. Deskphone Note Only a TFTP server can be used for a manual download 1 Assemble the components of the new IP Deskphone as described in Install the IP Deskphone on page 97 or in the user guide of the appropriate IP Deskphone model 2 Plug in the IP Deskphone The IP Deskphone Message Waiting LED is lit and the message Loading Bootc is displayed SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 101 Install the SIP software In a few seconds the following simple non graphic text menu on white background is displayed 12x0 IP Phone Manual Configuration Avaya Press the soft keys 1 2 3 4 in sequence from left to right BootC goes to manual configuration and the following menu is displayed on the IP Deskphone screen The End of Menu Apply Auto Cancel Note If you miss this screen and the IP Deskphone begins to look for DHCP unplug the IP Deskphone and repeat Step 2 Press the Auto soft key The following menu is displayed 01 EAP Settings Man Cfg AllMan Cancel Use the down arrow in the Navigation keys to scroll down and select 02 LLDP Enable 02 LLDP Enable Man Cfg AllMan Cancel Press the Man soft key to manually configure LLDP 7 Press the Cfg soft key 8 Configure the following DHCP 0 IP IP Deskphone IP address gt Press to enter a period for t
25. IM The default setting is NO YES enables display of IMs NO disables display of IMs SELECT LAST INCOMING is used to determine which call is selected when there are multiple calls ringing or active The default value is O 0 leaves the last selected call static as new calls come in or are dropped 1 the selected call in the call list jumps to the most recent ringing call after it is added to the list SERVICE PACKAGE PROTOCOL proto string This parameter specifies which protocol is to be used for obtaining the service package The supported values are HTTP or HTTPS The default value is HTTP MAX LOGINS x is used to determine the maximum number of user accounts that can be logged in at the same time Numbers higher than the number of line keys on the IP Deskphone are equivalent to no limit other than the line keys A value of 1 allows a single user at a time A value of 0 is treated the same as a value of 1 because you cannot restrict the IP Deskphone to 0 logins The number of concurrent logins can never exceed 24 regardless of the value configured on MAX LOGINS The default is unlimited X the maximum number of user accounts that can be logged in at the same time 64 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file MAX INBOX ENTRIES x used to restrict the maximum number of inb
26. Licensable features Licensable features are divided into three groups 1 Basic Feature Set 2 Enhanced Feature Set 1 token required 3 Advanced Feature Set 2 tokens required The Basic Feature Set is always enabled on the IP Deskphone Enabling the Enhanced Feature Set requires an additional token Enabling the Advanced d Feature Set requires two tokens When connected to an Avaya Server the IP Deskphone gets an additional token This means that the Enhanced Feature Set is available when the IP Deskphone connects to an Avaya Server Access Licensed Features list The Licensed Features screen can be accessed through the IP Deskphone by pressing the Globe key twice and then selecting Prefs gt Network gt Licensing gt 2 Features SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 299 Licensing 2 Features Figure 61 Licensing menu The Licensable Features list displays Figure 62 12xx Licensable Features allowed by license 300 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Node locked license mode Figure 63 12xx Licensable Features not allowed by license Node locked license mode In the node locked license mode the IP Deskphone uses a license file to acquire the required tokens needed to activate the features There are two types of tokens time based tokens and standard tokens Time based token The fol
27. MAX BLFCALLS must always be less than or equal to SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 175 Features MAX APPEARANCE If initial value of the MAX BLFCALLS parameter is greater than the value Of MAX APPEARANCE the value of the MAX BLFCALLS parameter is forcibly reduced BLF Call Pickup is only supported for IP Office Therefore IP OFFICE ENABLE must equal YES for Call Pickup to work Configuration flags for Busy Lamp Field The provisioning must provide a configuration flag containing relevant URI to the IP Deskphone in order to use the Busy Lamp Field BLF The following table describes the configuration flags used to configure the BLF Table 57 BLF configuration commands Configuration command Description BLF ENABLE Y N SCS SIPX default N Enables or disables the BLF When BLF ENABLE has the SCS or SIPX value the BLF RESOURCE LIST URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format rl1l C lt username gt lt domain gt BLF RESOURCE LIST URI BLF URI gt Configures the BLF resource list URI for the BLF feature lt BLF URI gt is the server provided URI used to subscribe to BLF notifications for example bl f resource list as avaya com Roaming profiles Roaming profiles enable the user to obtain the same settings when they are logged on to multiple IP Deskphones for features such as Address Book
28. NONE If the value is not configured as None this parameter overrides the value of the parameter SIP PING in the device configuration file SIP PING an Avaya proprietary NAT traversal protocol Note that SIP PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method NAT MEDIA NONE STUN indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCP port X is the binding lifetime in seconds Important NAT TTL x is used for future development Currently the default value is 2 minutes 120 seconds and IP Deskphones do not process or use the value defined in NAT TTL x The IP Deskphone always pings the ports at regular intervals of 60 seconds regardless of the NAT TTL value STUN SERVER IP1 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IP addresses can be provisioned ip address is the IP address of STUN Server 1 STUN SERVER IP2 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN Server IP addresses can be provisioned ip address is the IP address of STUN Server 2 STUN SERVER PORT1 port number the port number used corresponding to
29. SCA HOLD BEHAVIOR SCA APPEARANCES SCA BROADWORKS SCA LINE SEIZE EXPIRES EXP MODULE ENABLE PROMPT ON LOCATION OTHE R E911 PROXY E911 TXLOC E911 HIDE MESSAGE Feature configuration commands continued MENU AUTO BACKOUT AUTOCLEAR NEWCALL MSG LOGIN BANNER ENABLE SECURE UI ENABLE PRIMARY SERVER PROFILE SECONDARY SERVER PROFI LE FM PROFILES ENABLE FM LANGS ENABLE FM SOUNDS ENABLE FM IMAGES ENABLE FM CONFIG ENABLE BG IMAGE ENABLE BG IMG SELECT ENABLE USE BG IMAGE SPEEDLIST KEY INDEX SPEEDLIST LABEL MAX BLFCALLS BLF ENABLE BLF RESOURCE LIST URI FM CERTS ENABLE FM LOGS ENABLE Feature configuration commands continued ATA REGION HOTLINE ENABLE HOTLINE URL SESSION TIMER ENABLE SESSION TIMER DEFAULT SE SESSION TIMER MIN SE LOGSIP ENABLE DOS LOCK TIME SET REQ REFRESHER SET RESP REFRESHER ENABLE INTERWORKING MAX ALLOWEDADDRESSES PORT MIRROR ENABLE MEMCHECK PERIOD DOS PACKET RATE DOS MAX LIMIT SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 49 Configure the provisioning server 50 Configuration command type Configuration commands Feature configuration commands continued CUST CERT ACCEPT CERT ADMIN UI ENABLE SEC POLICY ACCEPT SECURITY LOG UI ENABLE KEY SIZE KEY ALGORITHM TLS CIPHER SIGN SIP CONFIG FILES FP PRESENTED FP ENTERED ADHOC ENABLED1 ADHOC ENABLED2 ADHOC ENABLED3 ADHOC ENABLED4 ADHOC
30. This is done using a three way handshake After the handshake process is complete and a connection is made the IP Deskphone can send data over the TCP connection The data which makes up a SIP request can now be sent and received by either side of the communication How the IP Deskphone uses TLS Transport Level Security TLS is a protocol for establishing a secure connection between two end points After a connection is established using TCP TLS negotiates the cryptographic parameters used to secure the traffic that is sent over that connection TLS Public Key Cryptography and X 509 certificates provide either mutual or server authentication Mutual authentication occurs when both the client and the server have public key certificates assigned that are used during the TLS handshake to validate the identity of SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 273 Security both communicating parties Both the server and the end point device certificates are signed by well known trusted certificate authorities Server authentication occurs when a server has a certificate signed by a certificate authority The certificate is only used for the client to validate the identity of the server it is connected to After the TLS connection is established the server can identify the IP Deskphone through a user name and password How TLS impacts SIP TLS impacts SIP in the following ways URIs
31. To overcome this limitation you can configure several Multiple Call Ringing MCR keys with the same DN on one TN and register from the IP Deskphone to each configured key This applies to systems using Meridian Communications Adapter MCA Multiple Appearance DN MADN Each registration must have the same Login ID and Authentication ID The first registration maps to the lowest numbered DN key Subsequent registrations are assigned DN keys in ascending order of the key numbers The following example shows several MCR keys configured on the same DN on one TN IN 100 0 1 EXT SIPL CS With SIPU userl SCPW xxxx KEY 0 MCR 5000 KENA TET o KEY 2 MCR 5000 ESESAESEEIMGEES0 010 166 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 15 Features This chapter contains the following topics Customizable banner for login on page 167 Speed Dial List on page 169 Busy Lamp Field on page 174 Roaming profiles on page 176 SIP Domain DNS Lookup feature on page 184 e Server Profiles on page 185 Customizable banner for login SIP Software allows the IP Deskphone to display a customizable banner when you log on to the IP Deskphone When the login banner is provided with login banner text and is configured as enable the IP Deskphone displays the banner text on the screen when the user logs on The banner text is only displayed
32. Use the command BLF ENABLE to enable the BLF feature on an IP Deskphone In order to use BLF it must be activated properly provisioned and connected to the server that supports this feature It is used whenever a speed dial key is provisioned on the IP Deskphone an icon assigned to the speed dial key reflects the new status of the monitored peer which is extracted from a NOTIFY message You can configure speed dial keys for as many parties as you want to monitor the parties must exist on the configured Resource List Uniform Resource Identifier URI Figure 26 Call states and corresponding Presence icons on page 175 shows the various call states and corresponding icons 174 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Busy Lamp Field State Meaning Icon Unknown The presence of the monitored IP Phone is unknown V Terminated The monitored IP Phone is not involved in a call and is available 8 Ringing The monitored IP Phone is ringing G Flashing On the phone The monitored IP Phone is busy on a call Figure 26 Call states and corresponding Presence icons Resource List URI The SIP specific event notification mechanism allows the subscriber to request to be notified of changes in the state of a particular resource Users often subscribe to multiple resources without an aggregating mechanism the user would have to generate a SUBSCRIBE request for each resource
33. and some numbers are mapped as public long distance calls The issue is that until the IP Deskphone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Deskphone with SIP Software sends the invite without the need to press the send key This behavior closely matches the traditional PBX operation The IP Deskphone with SIP Software design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restrict the type of URI that the user can use The IP Deskphone with SIP Software uses a dialing plan to recognize a call as an call when it sends an INVITE The dialing plan can have multiple emergency numbers See the chapter Emergency Services on page 197 for information on the handling of Emergency calls by the IP Deskphone with SIP software The following is an example of a dialing plan SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 87 Configure the provisioning server n yourcompany com 17300 Ss O oe DIGITMAP Operator call Ono amp amp sip SS a Sn xiser7phone amp amp DIGITMAP Help Desk 411y 41 1 amp amp sip SS a Sn iser phone amp amp DIGITMAP Emergency call
34. contain transport parameters used to indicate the preferred method of contact For example Contact Bob lt sip bob company com transport tls gt Important A transport parameter of TLS indicates that the server or client prefers TLS to be used for communication SIP Software Release 3 2 and later adds transport tls to the contact header when using TCP or TLS VIA header contains the transport protocol used to send a request For example Via SIP4 1 TLSbob company com alias The IP Deskphone attempts to downgrade the allowed protocols if connection attempts are made and fail In order to avoid the IP Deskphone using an unsecure protocol only TLS is enabled The order of preference for protocols is always TLS TCP and UDP You must enable the SIP TLS Listening port for incoming TLS connections to be made Certificate requirements For the IP Deskphone to validate that the server certificate provided by the TLS enabled proxy matches the connected address the certificate must contain the IP Addresses of the IP Deskphone The server certificate has a Subject Alternative Name field which contains the IPv4 and IPv6 IP addresses that correspond with the proxy For example subjectAltName IP 192 168 100 2001 0db8 0000 0000 0000 0000 1428 5 Tab 274 SIP Software for Avaya 1200 Series IP Deskphone s Administration Comments infodev avaya com 00subjectAltName I September
35. depending on the server configuration 1 Server can provide only its Server certificate 2 Server can provide the entire certificate chain up to the Root CA certificate In the first scenario the IP Deskphone only needs the CA certificate which was used to sign the Server certificate The certificate file must be PEM encoded In the second scenario every certificate in the chain must be verified Root and Intermediate CA certificates of the chain must be installed in the IP Deskphone Trusted Certificates store Certificates must be PEM encoded and combined into one file Signing a resource file The following is the command to sign a resource file using openss1 232 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Device certificate installation openssl smime sign in unsigned file signer sign cert file outform PEM binary inkey sign cert pk file out tmp signature file The first customer root certificate must either be signed by a Avaya Trusted Certificate or Fingerprint accepted To control further signing of a customer root certificate and prevent security risks the following Security Policy parameter must be configured CUST CERT ACCEPT VAL NO CHECK Device certificate installation A device certificate is a certificate used to prove the identity of the IP Deskphone to a server while establishing various secure connections such as TLS and HTTPS bet
36. following configuration parameters Auto Recovery enable disable SSH enable disable Port Mirroring enable disable User ID and Password for SSH Test Key Activates key testing mode How to access the Diagnostics menu To activate the Diagnostics menu access the Network menu by selecting one of the following steps Press the Services key twice on the IP Deskphone while the IP Deskphone is in the idle mode Press the Prefs soft key and then select the Network item in the Preferences menu The following screen appears 328 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com How to access the Diagnostics menu Figure 80 Network menu After you access the Network menu the following options are available Server Settings Device Settings Diagnostics Licensing Lock Select 3 Diagnostics or press Back to return to the Network menu The following screen appears SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 329 Diagnostics and troubleshooting Figure 81 Diagnostics menu The following table describes the function of the Navigation keys for the Diagnostics Screen Table 98 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select soft key Digital keys number associated with op
37. if it exists Otherwise the configuration values are taken from the System Configuration file by default Note If the IP Deskphone is reset to factory default all profiles are removed The Primary and Secondary Server Profile file names are displayed in the Server Settings menu of the IP Deskphone Limitations Only one server profile can be active at time this means that in Multi User mode the logic is applied for only the Primary User IP Deskphone soft reboot When a different server profile is applied changes to certain parameters can cause the IP Deskphone to perform a soft reboot Changes to the following parameters initiate a soft reboot FIPS MODE ENABLE UPDATE ENABLE USB PORT SFTP WRITE PATTERNS SESSION TIMER ENABLE USB HEADSET SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 187 Features SFTP READ PATTERNS X SESSION TIMER DEFAUL ENABLE BT T SE MLPP NETWORK DOMAI SESSION TIMER MIN SE PCPORT ENABLE N MLPP PRECEDENCE DO SET REQ REFRESHER LLDP ENABLE MAIN SNTP ENABLE SET RESP REFRESHER EAP IPV6 ENABLE DOD ENABLE EAPID1 IPV6 STATELESS SLOW START 2000K EAPID2 SIP TCP PORT MAX APPEARANCE EAPPWD SIP TLS PORT USE PUBLISH FOR PRE SENCE Managing Server Profile files To download a new Server Profile file the Server Profile parameters must first be configured in the System Configuration file and provisioned in the Device Configuration file The IP Deskphone downloads the new S
38. properly configuring the user for BLF The b1f uri is the server provided URI to subscribe for BLF notifications for example blf resource listlas avaya com FM PROFILES ENABLE YES NO This parameter allows the user to perform actions on User Profiles using the file manager The default value is YES YES allows the user to perform actions on User Profiles using the file manager default NO does not allow the user to delete or copy User Profiles on the IP Deskphone or USB drive using the file manager FM LANGS ENABLE This parameter allows the user to perform actions on Languages files using the file manager The default value is YES YES allows the user to perform actions on Language files using the file manager default NO does not allow the user to delete or copy Language files on the IP Deskphone or USB drive using the file manager FM SOUNDS ENABLE YES NO allows the user to act on WAV files using the file manager If the value is configured as NO the IP Deskphone cannot perform any actions on WAV files such as delete or copy a wav file through the file manager If the user selects a WAV file on the IP Deskphone and presses the Delete or Send Context sensitive softkey an error message appears If the value is configured as YES the user can delete or copy WAV files with the file manager interface this applies to WAV files on the IP Deskphone The values are YES and NO Th
39. 2013 TCP TLS operation overview Important The IP Deskphone must have a device certificate loaded If the device certificate is not loaded the IP Deskphone fails to establish a TLS connection with the system IP Deskphone security configuration The following table lists the various security parameters for the IP Deskphone Table 81 Provisioning parameters summary Parameter Purpose Default Allowed SERVER TCP PORT Configures the TCP TCP 5060 Integer 1SERVER TCP PORT 2 and TLS ports used TLS 5061 SERVER TCP PORT2 1 when connecting to the SERVER TCP PORT2 2 SIP domain SERVER TCP PORT3 1 SERVER TCP PORT3 2 SERVER TCP PORT4 1 SERVER TCP PORT4 2 SERVER TCP PORT5 1 SERVER TCP PORT5 2 SERVER TLS PORT1 1 SERVER TLS PORT1 2 SERVER TLS PORT2 1 SERVER TLS PORT2 2 SERVER TLS PORT3 1 SERVER TLS PORT3 2 SERVER TLS PORT4 1 SERVER TLS PORT4 2 SERVER TLS PORT5 1 SERVER TLS PORT5 2 SIP UDP PORT Configures the local UDP 5060 Integer SIP TCP PORT SIP listening ports TCP 5060 SIP TLS PORT After you change the TLS 5061 listening ports parameters through the Check For Updates functionality you must restart the IP Deskphone to apply the modified values CONN KEEP ALIVE Configuration values 30 Min 15 Max 1800 that affect connection persistent SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 275 Security 276
40. 296 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com LICENSING section VERSION 000001 FILENAME ipctoken cfg 3 Place the IP Deskphone license file on the provisioning server 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license LICENSING section The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the cfg prefix and suffix The following format is an example of the LICENSING section that is added to the IP Deskphone config file 1xxxe cfg LICENSING VERSION version FILENAME X Y The following table describes the items in the LICENSING section Table 87 Description of items in the LICENSING section of the config file Field name Field value Description LICENSING Section header for licensing config file information VERSION 000001 The version of the license file FILENAME X Y License filename The IP Deskphone looks for a file with the IP Deskphone MAC address included in the filename The 1xxxe cf
41. 56 02 SB 62 95 8C CE A2 Usage Ox00e0 ExtUsage 0x00 value 0 0x0 Figure 42 Example of command output Important The CTL file size must not exceed 20 Kbytes EAP Authentication EAP enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise s LAN environment The following diagram shows the network architecture for 802 1x and EAP Radius EAP PKI _ Over Ethernet EAP S ID z Over RADIUS Kerberos E al xpuanc Authentication Service Supplicant Authentication Server Figure 43 802 1x and EAP network architecture IEEE 802 1x defines three roles a supplicant an entity that requires access to the network for use of its services an authenticator the network entry point to which the supplicant physically connects typically a Layer 2 switch The authenticator acts as a proxy between the supplicant and 254 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com EAP Authentication the authentication server and controls the access to the network based on the authentication status of the supplicant an authentication server typically a RADIUS server performs the actual authentication of the supplicant There are three supported EAP methods EAP MD5 EAP TLS EAP PEAP MD5 The administrator selects the EAP method from the EAP configuration menu as shown in
42. 8icfeac0 a3 0 O s7 8081b184 ra 8004eed4 divlo 0 divhi 0 sr 1000ff01 pc 803d0c7c Task Trace 803e7610 vxTaskEntry c kbdhsSetKey 0 0 0 0 8004bbfc kbdhsSetKey 350 bcmOsSleep 2 eeeeeeee eeeceece eeeceece 8004eecc bcmOsSleep 18 taskDelay 81cfeae0 80367304 81cfeb40 31 a6ffe0 value 0 0x0 Figure 92 Example of the ECR log file continued 358 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Diagnostic logs SIP log file The SIP log file registers incoming and outgoing SIP packages and each package is logged as a record There are two sections The first section requires mandatory information for each record including type of the package incoming or outgoing time stamp software version The second section contains the content of the package in text format Figure 93 Example of the SIP log file on page 360 is an example of the SIP log file that is output when the following PDT command is entered PDT gt prtlog 1 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 359 Diagnostics and troubleshooting ROK SIP LOG FILE KEKE Record 001 SIP MSG OUT Logged 11 26 2007 02 46 45 Firmware B221C61 INVITE sip 2114 2 10 25 200 148 SIP 2 0 From sip 2110 210 25 200 148 tag72c1737 To sip 2114 10 25 200 148 Call Id call 104 5244621 19 2 10 25 200 218 Cseg 1 INVITE Contact sip 2110
43. 9696 4 4 declarations section user pre define variables and parameters section separator digit maps list of digit maps 4 2 2 2 Figure 7 Sample dialing plan declarations section In the declaration section the administrator can define the variables The variables must start with a dollar sign followed by a number or a character such as 1 or a There are two variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer There must be a domain name defined and the domain name can be represented by any variable In Figure 6 Sample dialing plan on page 88 the domain name is represented by n The variable definitions take the form Figure 8 Sample dialing plan variable definitions For example 1 avaay com 2 Avaya 3 4 com 5 Avaya com t 10000 default timer is 10 seconds a Avaya com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 89 Configure the provisioning server patterns amp amp destination string amp amp dialing action attributes Figure 9 Sample
44. Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 Avaya 1200 Series Expansion Module SIP Software User Guide NN43170 103 Avaya 1200 Series IP Deskphones product bulletins on http support avaya com css appmanager public support 28 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 4 Overview Introduction This chapter describes the hardware and software features of the Avaya 1200 Series IP Deskphones and provides a brief overview of Session Initiation Protocol SIP In this document Avaya 1200 Series IP Deskphones are referred to as IP Deskphones SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in an Internet Protocol IP network SIP is a text based protocol similar to HTTP and SMTP With the introduction of SIP to IP Deskphones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia Avaya 1200 Series IP Deskphones with SIP Software The Avaya 1200 Series IP Deskphones connect to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network IP Deskphones can be ordered with UNIStim software installed or with SIP software installed UNIStim software and SIP software us
45. Caution If DNS servers are not properly configured or do not respond DNS Lookup can take a long time until all necessary requests are sent and corresponding timers expire Server Profiles A System Configuration file allows the administrator to specify a list of domains to which the IP Deskphone can connect The administrator can specify up to five different SIP domains Each SIP domain supports 2 SIP servers the Primary S1 and the Secondary S2 The System Configuration file contains the SIP server specific configuration parameters that are applied to any SIP server specified in the list of SIP domains The Server Profiles option supports two different sets of configuration parameters one specific to the Primary SIP server and one specific to the Secondary SIP server Each server can be configured separately by updating configuration parameters contained in the System Configuration file with values taken from the Server Profile configuration file Server Profile parameters are always applied on top of the System Configuration file The Server Profile file format is similar to the System Configuration file format excluding the following configuration parameters SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 185 Features Table 58 Parameters not included in Server Profile configuration file SIP DOMAIN1 SIP DOMAIN2 SIP DOMAIN3 SIP DOMAIN4 SIP DOMAIN5 SERVER IP1 1 SERVER IP1 2 SERVER IP2 1
46. Comments infodev avaya com September 2013 TCP TLS operation overview Configuration Description Expected result Possible results of time before attempting to reconnect IP Deskphone The IP Deskphone The IP If the IP Deskphone is UDP TCP TLS attempts to contact Deskphone unable to connect to the Server UDP TCP the server using registers the same server using TLS it TLS TLS first because as if it was attempts to connect using TLS has higher configured for TLS TCP If attempts to priority than TCP only connect using TLS and and UDP TCP fail the IP Deskphone attempts to connect using UDP If attempts using TLS TCP and UDP fail the IP Deskphone waits a configured period of time before attempting to reconnect None unsupported Unsupported Unsupported Unsupported Note The server must be configured with the appropriate protocols enabled for the success condition to be realized Failure results are possible if the server configuration is changed to disallow protocols Managing connection persistence The IP Deskphone attempts to establish and maintain a persistent connection with the proxy when TCP and TLS are active protocols After this connection is established the IP Deskphone sends all outgoing connections over this persistent connection SIP IP Deskphones and servers which use UDP to communicate listen for incoming connections on known ports and originate eac
47. Configuration file it appears after the codec name The Audio Codec Ordering screen allows the user to modify the order of preference of the codecs To change the list of available codecs you must perform an update through Device Configuration The IP Deskphone creates the ordered list from the list of codecs in the Device Configuration file The user can reorder the list using the 226 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Codecs preferences on the IP Deskphone Preferences menu on the IP Deskphone On subsequent Device Configuration updates at start time or during other updates the ordered codec list of the user is synchronized with the list in the Device Configuration file This synchronization makes both lists equal If the user creates an order that is different from the one in the Device Configuration file the IP Deskphone appends it to the end of the list Codecs preferences on the IP Deskphone The user cannot modify the text descriptors through the IP Deskphone the text descriptors can only be read by the user After the system loads the Device Configuration file the user preference selections are synchronized with the system codecs specified in the Device Configuration file This ensures that the codecs available to the user are always set according to user preferences If the user modifies the order through the IP Deskphone then the user defined order is
48. Deskphone After downloading the custom keys file this information is merged with information from the user profile file prefs txt If the parameter has a new value in the custom keys file then the old value is replaced If any parameter is not provisioned through the custom keys file the old parameter with its corresponding value is used After the merge the new data is written on the flash to the prefs txt file This information is then used by the profile manager Note The label for a programmable key can be modified by the IP Deskphone end user through the phone UI in the Feature Options Feature Keys menu If the end user enters a blank label for a key that has a default label defined in the custom keys file then that default label overrides the blank label and is applied to the key The following table describes the sections and keys and provides examples 178 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Roaming profiles Section name Key Value example Description audiocodecs The priority ordered list of codecs str 0 PCMU The key consists of prefix str ET G729 Eos the sequence number The value can be any supported codec autoanswer str 0 3007 mycompan The list of allowed addresses y com from whom auto answer reguests should be accepted key Contains special section
49. E EE EMEN 271 TCP operation Overview oo 273 Three port switch and VLAN functionality 207 TUS ae a oe An EMAIL 271 TLS operation overview oooooo Wo Woo 273 Tone configuration commands oooWoWoo 79 Transport layer protocols o ooooWo Woo 220 U Upgrade and convert the IP Deskphone software 105 Upgrade the SIP Software i ii oooooWoW oo 10 Upgrade the UNIStim software version 108 Upgrade to the minimum UNIStim Software 106 User preferences Hotline option configuration 17 V Vertical services MADN see 147 Viewing the Certificate Admin option in the user INE MACS an Na 263 VEAN FIET aa Naa 129 VLAN Filter configuration oooo 134 Voice 802 1Q configuration ooooo 134 Voice VLAN ELS 129 Voice VLAN and Data VLAN oo 207 volume adjustment for second call beep 18 VQMon how it works o ooooooW Woman 116 VQMon configuration commands 82 VQMON set up o W Wina 115 September 2013 367
50. Enter your User ID as the Device ID Table 44 Device ID configuration Device ID XXXXXXXXX Password Enter the password used by the provisioning server for authentication of the IP Deskphone Note TFTP does not require a password FTP and HTTP do require a password Table 45 Password configuration Password XXXXXXXXX 30 Configure the PVQMon IP address 142 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Configure the device settings If this server is available on the network enter the PVQMon IP address Table 46 PVQMon IP configuration PVQMon IP 0 0 0 0 31 Configure the NAT Traversal Method Use one of the following methods to traverse Network Address Translation NAT devices for the IP Deskphone with SIP Software The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method NAT Signal Select either None SIP PING or STUN to define the NAT traversal mode for SIP signaling Table 47 NAT Signal configuration NAT Traversal NAT signal None SIP PING STUN NAT Media Select either None or STUN to define NAT traversal mode for signaling Table 48 NAT media configuration NAT STUN Media None STUN NAT TTL Enter the Time to Live TTL in
51. Forwarding Presence Do Not Disturb Selecting the Do Not Disturb DND command from the Services menu prompts you to specify which account you want to place in the DND mode The option all allows you to place all accounts in the DND mode the all option is highlighted by default By selecting an option the IP Deskphone prompts you to confirm the operation before proceeding Activating DND for a specific account automatically causes calls to that account to be rejected with a busy signal However the IP Deskphone can still receive calls to other accounts After DND mode is active for an account the label of the account line key periodically displays a DND indicator The following scenarios apply to DND If you select a single account that is in DND mode the IP Deskphone displays a prompt that asks if you want to deactivate the DND mode If you select a single account that has Call Forwarding active an error message appears to indicate that DND cannot be activated If you select the option all and at least one account is not in DND mode DND mode is activated for all accounts If an account is in Call Forward mode Call Forward is disabled If you select all and all accounts are in DND mode DND mode is deactivated for all accounts If you use a programmed DND feature key the account that is affected by the DND feature key is determined when the feature key is configured After you press the DND feature key 162 SIP
52. Internal Server received but the IP Deskphone Error Yes Yes software is not in a correct state to handle it When receiving this message the IP Deskphone displays an error for the user 501 Not See Default error handling on No Yes Implemented page 217 Default error handling 502 Bad Gateway No Yes See Default error handling on page 217 503 Service Yes Yes Unavailable SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 6xx Response Global responses Supported 5xx Response Send Receive Comments 504 Gateway timeout No Yes See Default error handling on page 217 505 Version Not Yes Yes 6xx Response Global responses 6xx Response Send Receive Comments 600 Busy Everywhere Yes Yes The IP Deskphone can send this response when the IGNORE setting is configured to NETWORK and the user chooses to ignore an incoming call When received this response falls through the default handling See Default error handling on page 217 603 Decline Yes Yes The IP Deskphone can send this response when the user declines an incoming call An optional reason can be supplied 604 Does Not Exist Anywhere No Yes SeeDefault error handling on page 217 606 Not Acceptable No Yes See Default error handling on page 217 Default error handli
53. LLDP 122 802 1x EAP authorization oooooWo 4121 802 1x EAP device ID cooWoooo Woo 123 802 1x EAP password seen 122 A Answer after ooooomaaaan 17 Automatic provisioning at a preconfigured time 39 Automatic provisioning at power up 39 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP ooooooooooo 100 Avaya 1200 Series IP Deskphones Getting Started Catania eique aie e Mt 31 Avaya 1200 Series IP Deskphones parts list 35 B Boot loader software oooo 99 C Cached IP configuration ooooooooo 134 Certificate Admin option in the user interface 263 certificate requirements ooWoWo WWW 274 Change the default language of an IP Deskphone already configured as English 65 Check synch enhancement oooooWooo 16 Checking the UNIStim software version on an IP Deskphone in use o oooooo oooo 107 Checking the UNIStim version on a new IP Deskphone MIA LT LU LN N 107 Communication Server 2000 and Communication Server 2100 2 tides hne anna me edente pne e REL 147 Configuration file sess 40 Configure the device settings Je ooooo 134 Configuring the provisioning server 39 Configuring the TFTP server leese 108 connection persistence oooooooo
54. N This parameter configures whether or not the message Emergency Calls Only is displayed when no user is logged in and the IP Deskphone is taken off hook The default is NO which means that the Emergency Calls Only message is not hidden itis displayed on the IP Deskphone when no user is logged in and the IP Deskphone is taken offhook KEEP ALIVE TYPE type string This parameter indicates if OS keep alive on the connection is enabled The supported values are OS or CRLF or any string The default value is OS type string the keep alive mode value CONN KEEP ALIVE conn keep This parameter configures the time in seconds to use for the keep alive The values are from 5 to 1800 seconds The default value is 120 seconds conn keep keep alive time in seconds MENU AUTO BACKOUT a menu auto back out time preference configuration used to configure the auto back out time on newly created profiles not for profiles that already exist The values in seconds are 0 15 30 60 120 300 600 The default value is 30 Example MENU AUTO BACKOUT 15 70 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file Note There are some application screens that do not time out Some menus such as the administration menus require the user to press the Back or Quit key to exit the screen AUTOCLEAR NEWCALL MSG
55. OTAK AAN DEKAN ANN BAAK 166 Perternmange CHARACIOHSUCS asi bm bak am amankan 166 CS 1000 Several keys with the same DN Oba TIG S sab hana na abhi ma kn aa Kesan 166 eg c laudc aa ANA 167 scere cXieupniusges pep 167 Seco Sbe RH eem M E be cam CN PA 169 Administration and use of the Speed Dial List feature eren 170 Se Na LSE SC an ee 171 Pan ee TAG en Pe 172 Eu Smp gic ian ba abu ab an an dul iae Orr rrr a cett dicam 174 Gonhgurahson Tags Tor Busy Lamp Field ocean sisse aka aa naas 176 isch Er I aon ni Aan nb RRT SANA NA DR AAA IT KS NAM UKRAINA 176 Address DOOK Eee 177 na TU na An iiss Statin ladda PA un Sodan Tn Pe BI L o lax bu TA Pn ang 177 Speed Dial LIST HG kowe aan 183 Roaming promie NONE saka anemia lea enek eka ha mba 183 BA MA MN AM Hire e b E 184 SIF Demam DNUS Lob p Taste cd opc t a ex a e BIN ND 184 gi uices il uai C me na an sa naa 184 Rida c 185 Chapter 16 oru po o o MM 189 Making a Hating alkes 189 ae E AEE Dear na An UC UR 189 ae o ei 190 SA Pac E A E A E E A mere eee E E T 190 Bor sekre ue siie a iiss A T a E E 190 8 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Chapter 17 Session Timer SETVIOB ccna mannii 193 Session PICS DeHel scr een ted e EH E T bag MA PON tp
56. Parameter Purpose Default Allowed REGISTER RETRY TIME 30 Min 30 Max 1800 REGISTER RETRY MAX 1800 Min 600 Max TIME 1800 KEEPALIVE RETRIES 3 Min 0 Max 10 See Managing connection persistence on page 283 SRTP ENABLED SRTP configuration No BE 2MLines SRTP MODE values BE 2MLines BE Cap Neg SecureOnly SRTP CIPHER 1 Allows configuration of AES CM 128 AES CM 128 H SRTP CIPHER 2 the preferred order for HMAC SHA MAC SHA1 32 SRTP cipher offers 1 80 AES CM 128 H AES CM 128 MAC SHA1 80 HMAC SHA None 1 32 LOGIN NOTIFY Configures whether or Off Off not the login banner Success appears after a Failure successful logon Both LOGIN NOTIFY TIME Configures whether or Not checked Not checked off not the time at which Checked on the login success or failure occurred appears SSH Configuration of the NO YES SSH server on the IP NO Deskphone The parameter must remain consistent with the current UNIStim design SFTP Configuration of the NO YES SFTP server on the IP NO Deskphone The parameter must be added but can remain consistent with SSH SFTP READ PATTERNS File extensions cfg dat separated allowed to read get from the IP Deskphone values See Note 1 After a change is detected in this SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 TCP TLS operation overview Pa
57. Phone is a dedicated IP Deskphone that has only one target You cannot make a call to any other destinations even emergency calls such as E911 are not permitted A Hotline Phone does not know the Hotline target and relies on the server to replace the To field of all INVITE messages sent from the Hotline Phone with the Hotline target to complete the call Important You cannot place calls if the server is unavailable during an upgrade Making a Hotline call A call to a Hotline target is automatically placed when an off hook condition occurs or when you press digits during idle on hook and then lift the handset Hotline Service allows only one hotline user to login to the Hotline Phone The Multi user Login feature is restricted to one user only Hotline service restrictions Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service certain features are restricted on the Hotline Phone The following is a list of features on the IP Deskphone that are restricted on the Hotline Phone Call Transfer Call Forward Voice Mail Call Park Instant Messaging SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 189 Hotline service MLPP E911 call The display of each feature that is restricted on the Hotline Phone is blocked Provisioning Hotline Service configuration is obtained from the Hotline Service Enable parameter from the service package or the device con
58. Programmable keys and Speed Dial List The updatable data is split into 3 text files for these features address book custom keys speed dial list The user configuration file is used to specify the specific names of the feature files to be downloaded The IP Deskphone requests a user configuration file using the name 176 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Roaming profiles lt username domain gt cfg where lt username domain gt is the address of the primary user for example lpg macadamian com cfg The USER FILE ENABLE device configuration file parameter is used to determine whether to download the user cfg file on user login and to check for updates Filemames to be downloaded are specified in a files section An example of the syntax is provided below files addressbook abook txt customkeys keys txt speeddiallist sdl txt For more information about the Device Configuration file see Create the device configuration file on the provisioning server on page 47 Address book file The Address book file represents each contact contact and each group group name only A contact provides attributes to specify nickname SIP address group and whether itis a friend An example of the syntax is provided below version id 12345 contact nickname lpg address lpg macadamian com group macadamian buddy 1 group nam
59. Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com User status the IP Deskphone behaves as described in the preceding scenarios except that there is no confirmation prompt displayed The IP Deskphone performs the operation immediately and a message appears to indicate what was done The DND mode for each account is persistent If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Call Forwarding After you select the Call Forward command from the Services menu the IP Deskphone prompts you to specify the account that you want to place in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at the same time The following scenarios apply to Call Forward If you activate call forwarding for a specific account the IP Deskphone automatically redirects all calls to the selected account to the address that you specify The target address must be reachable from the domain of the account Other accounts can still receive calls The line key label periodically indicates that Call Forward mode is active If you select a single account that does not have Call Forward or DND active on it the IP Deskphone prompts you to specify a forwarding target and the mode you select is then enabled If DND is
60. The provisioning configuration file such as 12xxSIP cfg and all other configuration files referred by 12xxSIP cfg specifies software and resource files that are downloaded to the IP Deskphone from a provisioning server by using the secure provision method HTTPS Security and error logs The administrator can view security and error logs that occurred during the operation of the IP Deskphone This feature is accessed through the Diagnostics screen Security policy file updates The security policy file defines a set of rules to determine the required actions taken by the IP Deskphone Certificates overview 230 Certificates bind an identity to a pair of electronic keys that are used to encrypt and sign digital information and make it possible to verify someone s claim that they have the right to use a given key Certificates provide a complete security solution assuring the identity of all parties involved in a transaction Certificates are issued by a Certification Authority CA and are signed with the CA s private key A certificate contains the following information Owner s public key Owner s name Expiration date of the public key Name of the issuer the CA that issued the certificate SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Root certificate installation Serial number of the certificate Digital signature of the issuer Root cert
61. YES NO used to configure the missed calls notification mode Y means that the notification is cleared as soon as the inbox is entered without needing to visit all missed entries The values are Y and N The default value is N YES configures missed calls notification mode NO missed calls notification mode is not configured This configuration value only affects users when a user profile is first created It does not affect a user profile which already exists A user can modify the feature parameter by using the Preferences menu on the IP Deskphone and then selecting the Feature Options gt Missed Call Notification menu item LOGIN BANNER ENABLE Y N used to enable or disable the customizable login banner If configured as enable the flag causes the login of the primary user to display the provisioned banner text as part of the login process The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no bigger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly The values are Y and N The default value is N SECURE UI ENABLE YES NO used to disable access to th
62. an example only System Capabilities Length 4 System capabilities 0x24 Deskphone Bridge Enabled capabilities 0x24 If you disable the PC Ethernet port the advertised enabled capabilities configured to IP Deskphone only Port VLAN ID PVID 0 The IP Deskphone does not support port based VLAN operation Port And Protocol VLAN ID PPVID 0 Port and Protocol VLAN is not supported and not enabled VLAN Name VLAN name field is configured to data and voice Protocol Identity 1 STP Protocol identity the first 8 bytes of an STP PDU starting with the Ethertype field Length 8 Protocol Identity 0x00 0x26 type length field of Ethernet packet size 38 0x42 0x42 0x03 LLC header indicating STP 0x00 0x00 Protocol Identity field from STP BPDU 0x00 2 802 1x Length 3 124 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 TLV Fields Protocol identity 0x888E 802 1x Ethertype 0x01 Version field from 802 1x frame 3 LLDP Length 2 Protocol identity Ox88CC LLDP Ethertype MAC PHY Configuration Status Auto negotiation support status Bit 0 1 Auto negotiation supported Bit 1 1 or 0 depending on the current auto negotiation status for example either enabled or disabled PMD auto negotiation advertised capability 0x4000 10BASE T half duplex mode 0
63. b Check to see if the Enable SFTP parameter checkbox is displayed and if the checkbox is checked If the Enable SFTP parameter checkbox is not displayed do the following SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 361 Diagnostics and troubleshooting Press the Auto soft key and check the SFTP Enable checkbox in the Auto Provisioning window Press the Config soft key to return to the Network Settings window Check the Enable SSH checkbox c Add the following parameters to the device configuration file of the phone SSH YES SSHID SSH YES SSHID user name SSHPWD user password SFTP YES SFTP READ PATTERNS txt zip log SFTP WRITE PATTERNS txt zip log You can then connect through SFTP and obtain the most recent logs SIPLogFile log and the archive logs SIPLogFile log zip files HTTP server logs To view all logs related to the http server go to usr local sipx var log sipxbx httpd access log usr local sipx var log sipxbx httpd error log usr local sipx var log sipxbx httpd rewrite log Installation logs To view the log of all the installed packages go to root install log To view all system messages during startup go to var log messages 362 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Configuration server logs Configuration server logs To
64. before the session times out The minimum for this field is 90 seconds the recommended value is 1800 seconds 30 minutes Min SE header The Min SE header indicates the minimum value for the session expiration in units of delta seconds When a call is made the presence of the Min SE header informs the terminating endpoint and proxies of the minimum value that the originating endpoints accept for the session timer duration in units of delta seconds When present in a 422 response the Min SE header indicates the minimum session value the terminating endpoint accepts When present in a request or response the value of the Min SE header is 90 seconds or more If the Min SE header is not present the default value is 90 seconds It is a configurable parameter SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 193 Session Timer Service Provisioning The IP Deskphone uses the configuration parameters for the Session Timer Service to indicate if the Session Timer Service is available and to configure the duration of the session timer The following table describes the five configuration parameters in the device configuration file for Session Timer Service Table 60 Session Timer Service configuration parameters Parameter name Description Default value SESSION TIMER ENABLE Indicates if the session timer Yes service is enabled or disabled If configured as Yes the Session Timer Service for the IP De
65. can be created and downloaded to the IP Deskphone These files are not authenticated by the IP Deskphone LICENSING section for the licensing files SEC POLICY section for downloading a file which contains rules that define the security policy for the IP Deskphone After the file downloads the IP Deskphone verifies that the file is signed by a trusted entity before it accepts the values in the security policy file DEV CERT section to enable an IP Deskphone to import the PKCS 12 file CTL section to enable an IP Deskphone to download the Certificate Trust List USER KEYS section to enable an IP Deskphone to download a customer root certificate SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 43 Configure the provisioning server LOGIN BANNER section for the log in banner files USER CONFIG section for IP Deskphone specific configuration file IP Deskphone specific configuration files support customizing the IP Deskphone on a per IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file Mandatory keywords in the Provisioning file are VERSION xxxxxx where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is ma
66. current user is needed in the list because the requests originates from the user s PC Client Softphone For the Allow Addresses option the user can edit a list of domain names or SIP addresses The items in the list can be in any of the following formats Single SIP user address For example Sipuser sipdomain com SIP domain For example sipdomain com all users from sipdomain com 316 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Allow Addresses screen IPv4 address of a SIP domain For example 172 25 20 20 e IPv6 address of a SIP domain For example 2001 db8 57ab The user can add as many entries as the device configuration allows If the Add soft key is disabled then the user has reached the maximum number or entries The user can also edit and delete entries To access the Allow Addresses screen on the Preference menu choose Feature Options Answer Mode Settings and then Allow Addresses If there are no domains in the list the following screen appears Allow Addresses 01 05 4 31pm Domain or SIP address Figure 77 Allow Addresses screen first entry The following screen is an example of the Allow Address screen if one or more domain or SIP address is in the system pm Allow Addresses i p Ca BL jean nortel ca p macadamian com chad macadamian com 172 20 100 19 Delete na fae ene Mete Figure 78 Allow Addres
67. dialing plan digit map section The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial step The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx After this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are automatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context avaya com user phone amp amp t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context avaya com user phone The timeout of stopping the collection of digits is 7 seconds The pound sign at the end of the digit map causes the IP Deskphone to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many features of POSIX EREs that DRegex does not
68. emergency user in order to make an emergency call without a user logon The IP Deskphone must have the necessary configurations values for automatic REGISTER of the emergency user if you choose this implementation method You must add the emergency user to the proxy 2 Adding the emergency user to the IP Deskphone config file The IP Deskphone must have E911 USERNAME E911 PROXY and E911 PASSWORD configured for making emergency calls The IP Deskphone must have a specified proxy that contains a user record with the specified user name and password The IP Deskphone must have these values for automatic REGISTER of the emergency user if you choose this way of implementation You must add specified variables to the IP Deskphone config file 3 Adding an emergency number You must specify an emergency number for emergency calls to define the numbers that you can use for an emergency call that does not require logging on trigger emergency functionalities such as the inability of an emergency call originator to hold or hang up the call after the call is established e You can only dial these numbers if there is no user log on or the IP Deskphone is blocked You must add the emergency number to the dialing plan The emergency flag is mandatory For more information on the format for dialing plan rules see Dialing plan configuration on page 198 4 Configuring Layer 2 switch of the DHCP server to prov
69. esr acibesl Inn m rer ttre 79 NAT eosin eh genie Pa an an na EA 81 VOMON CORBBOU OO commando oir Ra eoa eed o GO Oddo ond du ndn 82 cir Hv ns t E 84 IP Deskphone bug loggding recovery DOIIETIBGFIIS ae aa nasa 84 Create the IP Deskphone specific configuration file on the provisioning Server iioooooWoo 85 User Login Command me 86 Create the Dialing Plan file on the provisioning SErVEL oooWcooWo Woooom oomoiose ea bath ema oa 87 Dialing funcion Geo PN OR Ne 88 ET Bakat ai AAA NUN BANNER EE 88 DPE onnaa Na Pn an PN EA IM xA EE 90 Aa ne On na Peer PA 92 Chapter 7 Configure the DHCP Server oom 93 Ne bm eMe E Seni T 93 IP Deskehone DHCP VLAN PISIBI ea FROM be nana bana 93 DHCP OGG e I 94 E Deskphoneto Serner OP bi a vius ebi SA AS IR Oa HH bruta Ue Rex cad KAN UV CERA aa DAR E ead ba 94 Server to IP Deskphone OpllONS cce 95 Me SIE A adi vis bate e Aa RAN p DU pup uU URP la eU ade 96 Chapter 8 Install the IP Deskphone oo Woman 97 Chapter 9 Install the SIP software oooooooo oo oom 99 Bootloader an UN 99 Dosnloddio the eC m ES 100 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP 100 Manual TE TP bontang fle download aa e PR PRG CIA RAT RR ee ER acte e nba eta ah 101 Chapter 10 Upgrade and conver
70. features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The account that you select determines the proxy used the domain name used for the call target if none was specified the caller the target sees is calling the service package dependent features that are available Receiving a call When you receive an incoming call the account that the call is intended for is displayed on the IP Deskphone The line key of that account displays the icon for an incoming call You cannot use a different account to answer the call If you are receiving multiple calls at the same time a list of all active and incoming calls appears If you select a specific call in the list you can choose to answer or process that specific call The IP Deskphone sorts the list by the most recent incoming call first If there are numerous calls to process you can configure the selected call to automatically select the last incoming call to make it easier to answer or to leave the selected call static The selected call does not jump as new calls come in but remains on the same call as new calls are added to make it easier for the user to process that call If the calls are for different accounts the line keys associates with the accounts receiving the incoming calls display an incoming call icon 156 SIP Software for Avaya 1200 Series IP Deskphones Administratio
71. file 3 Sign the file using a signing certificate For example SecurityPolicy txt sig file is created 4 Download the file using the SEC POLICY section in the 12xxSIP cfg file An example of the SEC POLICY section is as follows SEC POLICY DOWNLOAD MODE FORCED PROTCOL HTTP Installation This section describes the following Device certificate installation using PKCS 12 CTL download SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 263 Certificate based authentication Device Certificate Installation SCEP and PKCS 12 are two methods used to install device certificates If SCEP is used to install device certificates see SCEP on page 239 for more information The following describes the process of using PKCS 12 to install device certificates 1 The administrator adds a DEV CERT section to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV CERT section DEV CERT FILENAME p12 must include 1 symbol to be substituted with MAC address or it vill be rejected VERSION lt n gt PROFILE lt n gt profile index PURPOSE bit bitflag with all purposes it can be used for default is 1 ALL Figure 47 Example of DEV CERT section The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has mu
72. file when the traffic exceeds predefined thresholds The Traffic Monitor also registers the content of the incoming and outgoing SIP packages 346 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com PDT commands PDT commands The Problem Determination Tool PDT is a troubleshooting tool for the IP Deskphone The PDT has powerful functions which allow you to perform special testing actions and can display the content of any log files The PDT helps to identify the origin of the problem under investigation reduces the amount of time it takes to reproduce a problem with the proper RAS tracing levels set trace levels are set automatically by the tool and reduces the effort required to send the appropriate log information to technical support The PDT provides remote access to the IP Deskphone with the problem using SSH session Access is restricted by admin ID and password SSH can be enabled manually or through provisioning Enabling SSH manually Steps to enable SSH on an IP Deskphone manually 1 Open the Device Settings dialog 2 Check to see if the Enable SSH parameter checkbox is displayed and the checkbox is checked If theEnable SSH parameter checkbox is not displayed do the following Press the Auto soft key and uncheck the 18 SSH Enable checkbox in the Auto Provisioning window Press Config soft key to return to the Network Settings window Check the E
73. fingerprint is computed and displayed The computed fingerprint is the thumbprint of the certificate the SHA1 hash of the public key of the certificate You must Accept or Reject the fingerprint If the CA root certificate is rejected the registration process ends If the CA root certificate is already in the trusted store no prompt appears If the fingerprint is accepted the CA root certificate is added to the trusted store on the IP Deskphone If you use the configuration file for example 11xxe cfg you can download one or more CA root certificates to the IP Deskphone The USER KEYS section is added to the configuration file for example 12xxSIP cfg where the FILENAME attribute points to the file name of a customer root certificate in Privacy Enhanced Mail PEM format The PROTOCOL attribute of the USER KEYS SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 231 Certificate based authentication section can be assigned to one of the IP Deskphone supported protocols such as HTTP TFTP HTTPS and FTP After the configuration file is downloaded and parsed by the IP Deskphone the USER KEYS section is processed and the root certificate is downloaded to the IP Deskphone After the certificate file is downloaded you must authenticate the contents of the certificate file before installing it on the IP Deskphone There are two possible situations If there are no existing custo
74. ha 243 Validating a certincate using the Gerhfhicale Tast LISD oke man maan rae elc el bt al 244 Cernica een Iiic P X 246 Certificates Administration main Men ciuis ese ea aa Ebo mama ken AA EDI E RM ak mk aa 247 Trusted Certificates cr 248 EARS Nan SERCO Miss nau na Ann Gn Na an rab rabidi ERE DLE Pose UCM Sa NAN dU UE 250 URE cn D e E 251 PN Been ANN BANI KA 252 EAP Au Ba eka ab eae ee en ma ank kana 254 EAF DRADD Ns 256 Bs aa nam us nun 256 EAF TE naa EN NP INA NG BENAR SA RA KE NN 257 EBECPERP aiai ah nah ea nan un Mam meh saka aa Rd Maka pin kala 257 EAP tuis 257 Provisioning configuration fle download iue cebbu uice rab eoa k AR PEEL Dd EXE ERRAT BEN FERA A Ia Fa PA UD EDU AB 258 Provisioning configuration files download through HT TPS ooo ooo oooomooomoooocomuasaa 258 tox Ae Sa An aa a Dopod bn tuu ape cade 258 LEITET Falerno e 258 SPEO CUCU Oi UES aa bsa na NN NAN NN MX 259 Ss PE E Me pa one EM toe ent ree Mt ENIM E MP ME ME M TR UM E MEE 261 Certificate Admin option in the user TRO AS udi ce aer e na Fac ee adea kn o per dex e age ade Rode 263 prism eR 263 Bicse ls quelcWancrcu eem T C M 264 C TECON ON T M ES 265 Upgrade and rellbabk tasKS ooomo naa kn ban aeta d A akan EFL D Ted Sana saka 266 SIP gonigorato
75. instead it calls the license server locally on the IP Deskphone There are two modes of operation in this model Node Locked Solution Network Locked Solution In the Node Locked Solution within the embedded server model the administrator obtains a license file for each IP Deskphone and the license file is installed onto the IP Deskphone through the provisioning infrastructure For the Network Locked Solution within the embedded server model the administrator obtains a generic license file and the license file is installed onto the IP Deskphones through the provisioning infrastructure The Embedded Server Model does not provide the following capabilities Grace period handling SSL communication with the IP Deskphone as the server is local to the phone Crediting or transfer of entitlements Web based OAM interface There is no OAM functionality to upload the license file to an IP Deskphone Licensing framework supports two types of tokens 1 Time Based Tokens These tokens expire based on the expiry date associated with the key code 2 Standard tokens The warranty date on these tokens is verified based on firmware build and contract dates available from the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 293 Licensing Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS Ac
76. is configured as FORCED in the device configuration file the user s banner is overwritten by the value in the device configuration file Problem Provisioning Error is displayed on the IP Deskphone display The Provisioning Error is displayed on the screen when the IP Deskphone is unable to contact the TFTP FTP or HTTP server Local diagnostic tools Local diagnostic tools provides information about the IP Deskphone such as identification software version settings and a set of testing routines for checking network condition You can access Diagnostics tools through the Diagnostics menu Table 97 Diagnostics menu options on page 327 describes the Diagnostics menu options Table 97 Diagnostics menu options Diagnostics option Description IP Deskphone and DHCP information Provides detailed information about the IP Deskphone and service configuration Network Diagnostics Tools Provides access to the following testing routines ping tracert SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 327 Diagnostics and troubleshooting Diagnostics option Description Ethernet Statistics Provides some Ethernet statistics for Network Interface and PC port IP Network Statistics Provides IP Network statistics Certificates Administration Supports administration of available certificates Advanced Diag Tools Provides information for setting up the
77. is set to the programmed presence state After you press the all accounts Presence programmed key If all accounts are already set to the programmed presence state all accounts are set to the Connected presence state If all accounts are not already set to the programmed presence state all accounts are set to the programmed presence state As like the Call Forwarding keys if you do not perform any Presence operation you can use the single and all keys as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The IP Phone and all states are applied by sending a message to the SIP proxy which can choose to not accept the change As a result it is possible for a set all presence operation to not configure all accounts to the programmed presence if you press the Presence key again another attempt is made to apply the programmed presence to all accounts It is more effective to program a separate Presence key to set all accounts to the Connected state Events that update presence states automatically occur for each account For example the On The Phone state is applied to any account that has at least one call active 164 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Notifications Account presence is not retained after logging off or restarting the IP Deskphone Notifications The IP De
78. it issues the user a certificate that contains a variety of data including the identity of the issuing CA how much the CA trusts the user an expiry date for the certificate Other components of the system can read the user s certificate to determine if the certificate and the identity it represents are valid The administrator can install and manage the certificates on the IP Deskphone The certificates authenticate the IP Deskphone to an authentication server before the IP Deskphone can access the enterprise network Certificate based authentication includes the following features EAP Authentication SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 229 Certificate based authentication The supplicant can be authenticated to an authentication server using one of these EAP methods EAP MD5 EAP PEAP EAP TLS Device certificate management The administrator can install a device certificate on the IP Deskphone by using SCEP or PKCS 12 import file The IP Deskphone can verify the imported device certificate by checking the availability of the IP Deskphone against the Certificate Trust List CTL stored in the IP Deskphone CTL is a predefined list of trusted certificates including CAs intermediate CAs and server certificates which the IP Deskphone views as trust anchors The administrator can also view and delete a certificate on the IP Deskphone Provisioning configuration file
79. key Directory key Navigation keys Goodbye key Volume Control keys Applications key Headset key Hold key Mute key Dialpad Handsfree key Figure 1 Avaya 1230 IP Deskphone with SIP Software 30 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Related documentation Related documentation The Avaya 1200 Series IP Deskphones with SIP Softphone User Guide explains how to do the following use the context sensitive soft keys and Navigation key cluster enter text use the address book access and use the call inbox and call outbox configure and use instant messaging receive identify answer redirect decline or ignore an incoming call operate hold three way calling call transfer and call park use other features such as speed dial call forward do not disturb and setting up conference calls use the Multi line appearance Bridged line appearance feature For more information about using the IP Deskphones see Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 The Avaya 1200 Series IP Deskphones Getting Started Card included in the box with the IP Deskphone explains how to do the following connect the AC power adapter control the volume when answering a call make a call using the handset make a call with the headset or using handsfr
80. logs on page 259 The following is a list of authentication failure messages that appear on the IP Deskphone screen when a failure occurs during the operation of the IP Deskphone EAP Authenticate Fail happens when the IP Deskphone fails to authenticate to an authentication server the message applies for the three EAP methods EAP MD5 EAP PEAP and EAP TLS EAP Authenticate Timeout happens after the third time the IP Deskphone fails to authenticate to an authentication server and the IP Deskphone is connected to an EAP disabled port on the Layer 2 switch For EAP failures logged in the security log see Diagnostic logs on page 267 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 269 Certificate based authentication 270 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 25 Security This section specifies the behavior of the following security features SIP over TLS Connection persistence SRTP SFTP SSH SIP over TLS To avoid security problems such as message integrity attacks SIP over TLS uses Transport Layer Security TLS to provide secure communication between the IP Deskphone and the SIP proxy Transport Layer Security TLS protects SIP signaling traffic It sits on top of the Transmission Control Protocol TCP the preferred default protocol for SIP traffic You can use TLS with a user name a
81. m 122 B02 Tab Link Layer Discovery FTOIDODI aiquet aan facie EI Ted kb sanad kak 122 TEM BA uctor du iade ro ob bon ag ore EN NN ar Ned us 122 Ep D 126 NO DHCP MOQO 127 SEN UE Gace cies in edicts TENOR a M UP EI 127 Net lr Me 127 aa bct Eb db ies 128 DNS IPT ami DNS IP A mamak mhn kkn akn 128 MI Porn POO nee 128 Na Da aan nm 128 Pn ee I EC 129 poo Na a a eee 129 Ea Q 129 RAMU OIC Pa RE 130 Medio Prony ENS iii aoc TT 130 ne PO PO Me Teen mem eure ba ba Tere ER DICE LE EH t tabe da 130 Data VLAN 130 BLU Ti De Ss ea E it ea ced N RE II A E E A N T 131 xe nde op T 131 as Cots e EH a rae neem AKN 132 Part Speed and Bh sama ama ama ena 132 Tee GARE ias amel etalase ema uban end batangan kana 132 Ara Boa 133 ibl nee D E 133 MAT Ie S Et en ne ee ees 133 Bele The IS SN 134 Chapter 13 Multiple Appearance Directory Number maan 145 Communication Server TQ e 145 Communication Server 2000 and Communication Server 2100 sse 147 bine D 147 Gil P m mE EC E RR E NE 148 PRIVACY ape sS DO
82. number exists permanently on the IP Deskphone until a higher version number is downloaded through the device configuration file or you select Srvcs gt System gt Erase User Data on the IP Deskphone Check FILENAME Does this exist on the TFTP server Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP OR HTTP to go through Problem Software conversion failures 326 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Local diagnostic tools There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Deskphone if a failure occurs If a conversion fails before anything is written to FLASH the IP Deskphone reboots with the previous software load If the software download fails while the application is being written to FLASH there are two possible recovery methods If an application file was not created after power up the IP Deskphone jumps to the BootC loader and downloads a new application load using the same mechanism as the application If the application is executed and the file created is corrupted the IP Deskphone crashes In this case force the IP Deskphone to use BootC by pressing the UP key and 2 during power up Problem Users of the IP Deskphone complain that their banner is not updated with their custom banner When the banner
83. objective TLS RSA WITH AES 256 CBC SHA Because this is a server specific configuration the IP Deskphone must be prepared to handle both There is no difference in screen indication regardless of the type of cipher used The following table describes the configurations that affect the presence of the security icon on the idle screen of the IP Deskphone 280 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com TCP TLS operation overview Configuration Result Idle Screen Security Icon Display Default UDP TCP SIP is unsecured No UDP only SIP is unsecured No TCP only SIP is unsecured No TLS only Connection is only Yes established if SIP is secure UDP TLS unsupported Unsupported Unsupported TCP TLS Connection is established with either TCP or TLS Yes only if TLS connection is used No if fall back to TCP occurs UDP TCP TLS Connection is established using TCP or TLS potentially falling back to using only UDP Yes only if TLS connection is established No if fall back to TCP or UDP occurs None unsupported Unsupported Unsupported Unsupported configurations cannot be saved If the configurations are unsupported the IP Deskphone displays an error message The following is an example of an error message for unsupported configurations Unsupported UDP TLSUnsupported No protoc
84. of the Server Profile file to be applied for the Secondary server for example profile02 dat TECH SUPPORT LABEL label string This parameter configures the label used for the Support soft key on the licensing screen The user can call the Technical Support service by pressing this soft key The default value of the label is Support label string label characters Maximum length of the string is 6 alpha numerics characters Note The label appears if the TECH SUPPORT ADDRESS parameter is defined TECH SUPPORT ADDRESS addr string This parameter configures the URI of the Technical Support service If the IP Deskphone licensing verification fails then special dialog appears where the IP Deskphone user can press the Support soft key to call to the Technical Support service see the preceding command TECH SUPPORT LABEL The default value is notset invalid invalid FAST EARLY MEDIA ENABLE YES NO This parameter allows the administrator to activate and deactivate the Fast Early Media option according to RFC 3264 The default value is NO YES activate the Fast Early Media option NO deactivate the Fast Early Media option ENABLE ANSWER MODE YES NO This parameter allows the administrator to specify if Answer Mode is supported when registering with the proxy The default value is NO YES the Answer Mode is allowed The IP Deskphone adds the answermode tag to the Support header in the REGISTER r
85. one active session can be established for the MADN SCA group members of the group can still enter certain vertical services Currently the available vertical service is Privacy SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 147 Multiple Appearance Directory Number Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Deskphone to the Avaya Media Server MS to hear a confirmation for its request and terminates the session The user takes the original session off hold Privacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Feature dependencies and restrictions The minimum release to support MADN SCA feature is 1 1 Multi User login is not supported 148 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 14 Multiuser The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the same time Multiple users each with their own account can share a single IP Deskphone allowing each user to receive calls witho
86. operator controlled disconnect mode when the call is answered The dialing plan can have multiple emergency numbers The following outline describes the format for the dialing plan rules 1 The first part contains one or more patterns The patterns are used to match against the dialed number Multiple patterns are separated by the character 2 The second part contains the resulting string used in the dial step 3 The third part defines the parameters used by the UA to trigger specific dialing actions The following parameters are defined in the third part and are separated by the character if both are used t xxxx timer to stop collecting digits or perform automatic dialing out after the user enters the first digit The xxx is a decimal number for the timer value in msec The default timer is used if the timer is not specified in the digit map emergency if specified special call features are enabled to handle the call as an emergency call The following is an example of an emergency flag in the dialing plan 911 911 amp amp sip user8911 com amp amp t 1000 emergency This feature requires configuring the values for additional variables in the IP Deskphone config file The following table describes the configuration values for the emergency dialing plan 198 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Dialing plan configuration Table 61 E911 C
87. options The DHCP protocol provides options mechanisms for the client and server to exchange information in addition to the standard Bootstrap Protocol BOOTP information This section describes the client and server options supported by the IP Deskphone IP Deskphone to Server options on page 94 e Server to IP Deskphone options on page 95 IP Deskphone to Server options When a DHCP client sends DHCP Discover and Request messages it includes a list of options as part of the request The IP Deskphone DHCP client sends the following options 94 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Server to IP Deskphone options Option Description 12 Specifies the Hostname By default the Hostname is T MAC Address for example T001765FDBF1D The Hostname can be manually provisioned using the keypad 53 Specifies the DHCP Message Type 55 Specifies the messages to tell the server which options the IP Deskphone is requesting It appears in the Discover and Request The SIP software requests the following options 1 IPv4 Subnet Mask 3 Router 6 Domain Name Server 15 Domain Name 28 Broadcast Address 43 Vendor Specific Information 58 Renewal Time 59 Rebinding Time 66 TFTP Server Name The client treats this more generically as a request for the provisioning server name and protocol 99 Must not be inc
88. prompts appear below the banner screen and are viewed by the user only after the user dismisses the login banner The following configuration flag is used for enabling or disabling the customized login banner LOGIN BANNER ENABLE Y N Default N The banner text is defined in a separate text file that is linked from the original configuration file The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN BANNERI and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no larger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly Speed Dial List When configured by provisioning a feature key can be used as a Speed Dial List The feature key and the contents of the Speed Dial List must be specified by the provisioning mechanism The user cannot modify or delete the feature key used by the Speed Dial List and cannot modify the content of the Speed Dial List Invocation of the Speed Dial List is similar to any other feature key invocation The Speed Dial List key causes a full screen list to appear on the IP Deskphone and the user can automatically dial one of the offered choices SIP Software for Avaya 1200 Series IP Deskphones Administration Septe
89. request If the server is configured the DHCP server returns a DHCP Offer message with a special text string in the Vendor Specific option or one of the Site Specific options The following is the format of the text in the option VLAN A XXX YYY ZZZ where VLAN A is a substring followed with VLAN information XXX YYY ZZZ are the numbers of the supported VLANs There can be from 1 to 10 different VLANs Each VLAN is separated with a symbol 3 After receiving the DHCP Offer message the IP Deskphone scans each Vendor and Site Specific option for the VLAN A string 4 f the IP Deskphone finds the VLAN A string it tries each VLAN and in turn XXX YYY ZZZ searches for a DHCP server 5 The search is done by sending a DHCP Discover message looking for a DHCP Offer message as a response 6 If the IP Deskphone finds a response it discontinues its DHCP exchange on the untagged channel and continues its DHCP exchange on the discovered VLAN 7 If there is no response the initial untagged Discover message assumes there is no VLAN configuration information available from the DHCP server and continues using untagged packets When the IP Deskphone sends its first DHCP Discover message it does not know if it can find VLAN configuration information If it does discover VLAN information it continues the VLAN configuration as described above If it does not find any VLAN information it assumes there is only a Configuration Phase DHCP
90. s for describing configuration for the programmable keys icon 5 Icon number codes are defined in the Tab 1 Icon definition index 3 Key number sequential starting with the IP Deskphone then the Expansion Module s label CallForward Text to be displayed for the key target 4 Information number to be sent to IP Office type feature Key type prefs Contains the main profile preferences alertPattern 4 Default ringtone pattern 0 7 alertVolume 6 Volume of ringtones 0 7 handsetVolume 8 In call volume of handset 0 19 handsfreeVolume 10 In call volume of handsfree speaker 0 19 headsetVolume 8 In call volume of headset 0 19 pagingVolume 3 Volume of beeps 0 7 alphaDialing 0 Defines if dial prompt should start up in Alpha mode 0 digits mode 1 alpha mode autoAnswerMode 0 Determines when to accept auto answer requests in calls 0 autoAnswerWhiteList only SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 179 Features 180 Section name Key Value example Description autoClearMissed Calls 0 Determines if entering the inbox without selecting each missed call clears the xx new calls message backgroundlmage Filename of image to use for the background can be blank backlightTimeout Time to wait before dimming screen in minutes banner Text to show on idle screen can be blank dateFmt Display format f
91. saved for the codecs that are defined as system codecs in the Device Configuration file Codecs are appended at the end of the list in their relative order from the Device Configuration file Until the user modifies the order of the codecs the list of ordered codecs reflects the order specified in the Device Configuration file The following table shows examples of the list of codecs provided by Device Configuration user configuration and resulting list of codecs that the system uses for presentation and codec negotiation purposes Table 68 Examples of the ordered lists of Codecs Codecs Supported Ordered list of Ordered list of Ordered list of by the IP codecs provided by codecs provided by codecs used by the Deskphone Device user configuration IP Deskphone Configuration A B C D E N A A B C D E A B C D E E D C B A E D C B A A B C D E F G A B C D E A D E A D E B C A C D E A B C D E A C D E A C D E A B C E A C E D Note The user defined order of the codecs can be specified changed by means of the Custom keys file through the section audiocodecs See Custom keys file on page 177 When the IP Deskphone downloads the Custom keys file the IP Deskphone performs the following actions The IP Deskphone parses the section audiocodecs from the Custom keys file If the codec specified within the file exists in the list of codecs in the Device Configuration SIP Software fo
92. setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected HOLD TYPE RFC2543 RFC3261 used to select the protocol to hold a call The default setting is RFC3261 RFC2543 RFC2543 is a standard protocol of the Internet Engineering Task Force IETF RFC3261 RFC3261 is a standard protocol of the IETF ENABLE 3WAY CALL YES NO a flag to enable or disable local IP Deskphone based three way calling for three party conferences YES enables local IP Deskphone based three way calling for three party conferences YES is the default NO disables local IP Deskphone based three way calling DISABLE PRIVACY UI YES NO a flag to disable the privacy setting in Ul menus Disabling the privacy setting in Ul menus disables the user s ability to configure privacy options YES disables the privacy setting in the Ul menus NO enables the privacy setting in the Ul menus NO is the default DISABLE OCT ENDDIAL YES NO a flag used to configure the pound key The default setting is YES YES the pound key initiates dialing wh
93. the following figure EAP Mode Disable MD5 PEAP ID 1 IPhone CA Server http Mwww casrv comisceppg cgi Domain Name nortel com Hostname Figure 44 EAP configuration menu The administrator can do the following When EAP MD5 is selected the administrator is prompted to enter ID1 and Password When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 has the same value of ID1 When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is required to enter the CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and the Hostname optional When Disable is selected the existing IDs and passwords are erased The following is a list of additional provisioning file parameters for EAP support in addition to the UI parameters on the Device Settings screen SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 255 Certificate based authentication Table 79 EAP Provisioning Parameters Parameter Purpose Default Allowed EAP EAP mode DISABLED DISABLED MD5 PEAP EAPID1 Device ID1 Empty String 4 to 20 characters EAPID2 Device ID2 Empty String 4 to 20 characters EAPPWD Password Empty String 4 to 12 characters EAP Authentication failures are logged using event 1033 The
94. the Select key to select a Ntwk Port Speed Table 28 Ntwk Port Speed configuration Ntwk Port Speed Auto v Auto 10BT 100BT Configure Ntwk Port Duplex in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Duplex box Press the Select key to access a list of Ntwk Port Duplex choices Auto Force Full Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select Ntwk Port Duplex Table 29 Ntwk Port Duplex configuration Ntwk Port Duplex Auto v SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 137 Device Settings on the IP Deskphone with SIP Software 15 16 17 18 19 Auto Force Full Force Half Disable Voice 802 1Q Press the Select key to disable Voice 802 1Q A check mark in the Disable Voice 802 1Q box indicates that Voice 802 1Q is disabled Table 30 Voice 802 1Q configuration Disable Voice 802 1Q Configure Voice VLAN Use the right arrow in the Navigation key cluster to highlight the Voice VLAN box Press the Select key to access a list of Voice VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Voice VLAN No VLAN v
95. the selected certificate which includes the following Common Name CN Serial Number SN Expiry Date Certificate Status such as OK or Expired Delete Displays a warning confirmation Deletes the CTL Back Returns you to the previous screen After you press the View Context sensitive soft key on the required certificate information about the certificate you selected appears on the screen The following figure is an example of the CTL Certificate Details screen for the certificate www ctlserver1 com CN wranwv ctlserverl com SN 33 F2 11 24 DO0 F2 AE Expuy 3238 2010 Status OK omni ae a Figure 41 CTL Certificate details screen You can use the PDT shell command to view an installed CTL The following is an example command with the output of the command SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 253 Certificate based authentication 1istctlcerts CTL Certificate Count Z2 0 MAC 172 25 10 171 Expires SUN FEB 26 15 58 31 2010 Valid Serial 0x26 SKID 6D OA 57 D D6 A8 C3 AZ 9D 6B FE E9 92 50 25 96 FF CB B6 51 AKID 34 CF F4 78 82 30 SA CD 64 2D 9D OS 56 02 SB 62 95 8C CE A2 Usage Ox00e0 ExtUsage Ox0f 1 Mac PCC one ia db com Expires SUN NOV 26 21 16 59 2009 Valid Serial 0x19 SKID 30 AB EO OF 19 OA 8E 07 DS E4 63 C5 82 62 88 OD 93 21 DA OA AKID 34 CF F4 78 82 30 SA CD 64 2D 9D 05
96. they monitor A resource list is identified by a URI and it represents a list of zero or more URIs SIP endpoints Each URI is an identifier for an individual resource to which the user can subscriber The configuration of URI is done on the server and an IP Deskphone requires only to be configured with the desired Resource List URI the URI can even be configured automatically if the server supports auto generation For more information refer to RFC 4662 If BLF ENABLE YES then use BLF RESOURCE LIST URI to configure the Resource List URI You must use the URI provided by the proxy when you configure the user for BLF If BLF_ ENABLE SCS SIPX the Resource List URI auto generates in the following format rl C lt username gt lt domain gt lt domain gt lt username gt BLF call pickup The Call Pickup feature allows a user to pick up a call by pressing the corresponding speed dial key when the indicator for a monitored line flashes The IP Deskphone must send an INVITE with the Replaces header Target uri call id to tag and from tag in the Replaces header are taken from the NOTIFY message The Replaces header is specified in RFC 3891 Use the MAX BLFCALLS parameter to configure this feature This parameter specifies the maximum number of available BLF picked up calls on an IP Deskphone The actual value of MAX BLFCALLS correlates with the value of MAX APPEARANCE which specifies the maximum number of available calls of any type
97. to 0 s0 0 t8 0 at 80470000 tl 1000ff00 sl 0 t9 80e70000 vo 0 t2 80e97e74 s2 0 kO 0 vl 3fe t3 0 s3 0 kl z 0 a0 S0 t4 80e7e308 s4 0 g 80d94a50 al 21 ts 82 sS 0 sp 819c7ff0 az 1 t6 203ac098 s6 O0 ss 819c8010 a3 80efec 2 t 0 s 0 xa 807830fc divlo 6 givhi 4 sx 1000ff01 pc 80634554 Task Trace 819c8030 pthread setcanceltypetacSa64 ENL PunReadyTbreads 819c8280 ffffffff 0 0 807830f4 KNL PunReadyThreadst74 senfPur SKNL gGlobsls 80782dac 819c8000 80 Decb50 stack dump from sp 96 to spt96 Figure 89 Example of the supplementary information in the ECR log file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 355 Diagnostics and troubleshooting 819e18d0 0000 0000 819a f200 si 819e18e0 0000 0000 8059 aa48 8039 3890 8086 1884 Y H 98 819e18f0 eeee eeee eeee eeee cece eeee 0000 0000 Fi 819e19c0 819e 95f0 cece eeee eeee cece eeee eeee Ko AAA AAA AAA I YAAA 819e19d0 819e 19d8 801f08a0 M ea si value 21 0x15 Figure 90 Example of the supplementary information in the ECR log file continued Figure 91 Example of the ECR log file on page 357 is an example of the ECR log file output when the following PDT command is entered PDT gt prtlog 0 356 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Diagnostic logs deck ERROR LOG F
98. to transfer the software image If using FTP or HTTP then SRV USER NAME and SRV USER PASS are also key words These commands specify the credentials used to log on to the file server for file download If not present the protocol default credentials are used no credentials for TFTP and HTTP and anonymous with no password for FTP SERVER IP address allows the IP Deskphone to connect to the specified IP address or name of the server for which the file can be downloaded If the address is not specified the SERVER IP that is used is the same SERVER IP that is used to download the provisioning file DELETE FILES YES NO if present erases the language and tone files stored in the IP Deskphone before new files are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Deskphone When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone files NO does not erase existing language and tone files SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 45 Configure the provisioning server SRV USER NAME username If the protocol is FTP or HTTP this keyword specifies the user name to log on to the server SRV USER PASS password If the protocol is FTP or HTTP this key
99. to reset to factory setting Or Press the NO context sensitive soft key to close the confirmation screen and return to regular mode The following table describes the function of the Context sensitive soft keys for Reset to Factory Setting 322 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Reset Factory Settings support Table 96 Context sensitive soft keys for Reset to Factory Setting Context sensitive soft key Action Yes Activates Reset to Factory Setting No Rejects Reset to Factory Setting closes the confirmation screen and returns to regular mode Activating Reset to Factory Setting using SSH PDT 1 Enter the PDT command gt reset2 E actory The PDT displays the prompt gt Reset to Default Are you sure 2 Enter Y to accept OR Enter N to decline If you select Y the PDT displays the prompt gt Enter MAC address 3 Type in the IP Deskphone MAC address gt lt MAC gt lt enter gt For example if the IP Deskphone MAC address is A1B2C3D4E5F6 you enter gt A1B2C3D4E5F6 lt enter gt 4 Click Enter If the MAC address is correct the IP Deskphone is reset and the remote telnet client is restarted If the MAC address is incorrect the IP Deskphone displays gt Incorrect MAC address Action is rejected Return to Step 1 SIP Software for Avay
100. to the DHCP server and obtain an IP address To force the IP Deskphone to start with a cached IP address press the Select key A check mark in the Cached IP box indicates that the IP Deskphone is forced to start with a cached IP address Table 41 Cached IP configuration Cached IP 28 Configure the Ethernet port mode Ignore GARP GARP requests handling The default can be overridden by pressing the Select key which places a check mark in the box Table 42 Ethernet port mode configuration Ignore GARP o SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 141 Device Settings on the IP Deskphone with SIP Software 29 Enter Provisioning Parameters Server URL Protocol Device ID and Password The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters Server URL Enter the URL of the provisioning server in the Provisioning Server URL box Provisioning Server URL 0 0 0 0 Protocol Select either TFTP FTP or HTTP used for provisioning in the Protocol box Table 43 Protocol configuration Protocol TFTP TFTP FTP HTTP Device ID Enter the Device ID used by the provisioning server for authentication of the IP Deskphone Note TFTP does not require a Device ID If FTP or HTTP are used enter the information for a Device ID Note
101. with TID and STATUS fields For every task that has a SUSPEND status in the list enter the following commands ti Ox TID tt Ox TID checkStack Ox TID To print out a list of all supported commands and a short description of each enter the command when the PDT prompt is displayed as shown in this example PDT 2 Device configuration file The following table describes the configuration commands in the device configuration file for alarms logs and diagnostics Table 116 Alarms logs and diagnostics configuration commands Component Flag Description Advanced Diag Tools dialog PC Port Mirroring parameter which can be modified in the PORT MIRROR ENAB LE Determines whether the option can be managed or not If PORT MIRROR ENABLE is configured as YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and you can activate or deactivate the option If PORT MIRROR ENABLE is configured as NO the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed the option is deactivated by force and you cannot manage the option The values are YES and NO The default value is NO disabled Memory Monitor MEMCHECK PERIOD Determines the time period in seconds when the Memory Monitor wakes up after start up SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 351 Diagnostics and troub
102. 12 Reguired Description Index 20 Pre defined 1 MAX PROFILE SJ v Device Certificate Profile index Version String containing version of last installed PKCS 12 file Source 0 SCEP 1 PKCS12 Index 1 20 Index 2 1 SCEP is default for the first profile PKCS12 is default for the other profiles Active Int 0 Inactive 1 Device 2 User future Index 1 0 Index 2 1 Specifies if the profile is active and if the profile is used for device or user authentication The value 0 indicates that the device certificate 234 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Device certificate profiles Name Type Value s Default PKCS 12 Required Description with this index is not used regardless of the Source value Purpose Bit flags 1 ALL Covers all feature usages plus special cases for All 7 1 Delete 0 No 1 Yes Used to force a device certificate to be deleted Automatically resets to 0 after a certificate is deleted CAServerNam e String AdminCA1 AdminCA1 is a default for backward compatibility with previous UNIStim versions HostnameOve rride String Override hostname for this certificate only only for SCEP The default is empty because the default is not used Renew
103. 200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Server Profiles PRIMARY SERVER PROFILE filename SECONDARY SERVER PROFILE filename The commands are processed as follows 1 Ifthex SERVER PROFILE command is specified and contains the x Server Profile filename the Server Profile file is downloaded to the IP Deskphone during the standard upgrade mechanism after downloading the System Configuration file If the Server Profile file is specified but cannot be downloaded the IP Deskphone uses the old Server Profile file if it exists in the Flash File System FFS If there is no old Server Profile file the IP Deskphone applies the parameters from the System Configuration file by default For example PRIMARY SERVER PROFILE profile01 dat applies values from the profile01 dat file for the Primary server 2 Ifthex SERVER PROFILE command is specified but the parameter is absent the IP Deskphone applies the parameters from the System Configuration file by default for this server The old Server Profile file is removed from the FFS For example PRIMARY SERVER PROFILE blank uses configuration parameters taken from the System Configuration file and removes the old Server Profile file designated for the Primary Server 3 If the x SERVER PROFILE command is not specified or is skipped the IP Deskphone applies the configuration values obtained from the old Server Profile file
104. 200 Series IP Deskphones Administration September 2013 Comments infodev avaya com CTL download CTL download The CTL section is added to 12xxSIP cfg to allow the IP Deskphone to download a CTL file from a provisioning server The following is an example of the format for the CTL section CTL DOWNLOAD MODE AUTO PROTOCOL HTTPS FILENAME ctl pem Customer root certificate download The USER KEYS section is added to 12xxSIP cfg to allow the IP Deskphone to download a customer root certificate from a provisioning server The following is an example of the format for the USER KEYS section USER KEYS DOWNLOAD MODE AUTO PROTOCOL HTTPS FILENAME custroot pem Security policy file The security policy file defines a set of rules to determine the required actions taken by the IP Deskphone The following is an example of security policy file rules and default actions CERT ADMIN UI ENABLE NO SECURITY LOG UI ENABLE NO KEY SIZE 1024 KEY ALGORITHM KEY ALG RSA TLS CIPHER RSA WITH AES 256 CBC SHA The format of the security policy file as shown in the preceding example is parameter value paired The parameter name and value are separated by a space Diagnostic logs All EAP failures are logged in the security log which include the following EAP error messages SIP Software for
105. 2013 133 Device Settings on the IP Deskphone with SIP Software If the value for NAT traversal is set to None the value of SIP PING if specified by the device configuration file for NAT SIGNALLING is used instead NAT SIGNALLING is required for networks that use STUN or SIP PING for NAT traversal NAT Media The IP Deskphone with SIP Software supports STUN for media path the NAT traversal The NAT Media feature can be disabled by setting the NAT Media field in Device Settings menu to NONE Note STUN protocol cannot coexist with Application Layer Gateway ALG Media Portals or RTP Proxy servers If STUN is selected ensure none of these devices are configured in the SIP Proxy server NAT TTL Enter the Time to Live TTL in seconds for the NATport if STUN is enabled The IP Deskphone with SIP Software pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports STUN 1 IP Enter an IP address for the STUN S1 IP device The STUN server must reside in the public Internet for STUN protocol to be effective STUN S2 IP Enter an IP address for the STUN S2 IP device The STUN server must reside in the public Internet for STUN protocol to be effective Configure the device settings This section describes how to provision the Device Settings parameters regardless of DHCP mode Yes or No DHCP Parameters that are not needed in Yes DHCP mode are grayed out on the IP Deskphone screen and ca
106. 210 25 200 218 Content Type application sdp Content Length 308 Accept Language en Allow INVITE ACK CANCEL BYE REFER OPTIONS NOTIFY REGISTER SUBSCRIBE Supported sip cc sip cc 01 timer replaces User Agent Pingtel 2 1 3 Vx Works Date Fri 14 Feb 2003 17 43 50 GMT Via SIP 2 0 UDP 10 25 200 218 v 0 o Pingtel 5 5 IN IP4 10 25 200 218 s phone call c IN IP4 10 25 200 218 t 0 0 m audio 8766 RTP AVP 96 97 0 8 18 98 a rtpmap 96 eg711u 8000 1 a rtpmap 97 eg711a 8000 1 a rtpmap 0 pemu 3000 1 a rtpmap 8 pcma 8000 1 a rtpmap 18 g729 8000 1 a fmtp 18 annexb no a rtpmap 98 telephone event 8000 1 Record 001 SIP MESSAGE Logged 11 26 2007 02 46 45 Firmware B221C61 SIP 2 0 100 Trying Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4 bK l15h35u7wd51 0 rport 5060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 210 25 200 148 tag72c1737 To sip 2114 10 25 200 148 tag 6189 Sxlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Record 002 SIP_MSG_IN Logged 11 26 2007 02 46 45 Firmware B221C61 Figure 93 Example of the SIP log file 360 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Diagnostic logs SIP 2 0 180 Ringing Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4bK 115h 35u 7wd51
107. 271 Connection persistence oooo mmm 211 SIP Software for Avaya 1200 Series IP Deskphones Administration Connections on the IP Deskphone 97 Convert SIP software to UNIStim software 321 Converting UNIStim software to SIP Software 111 Converting UNIStim software to SIP software using aa ah 111 Create the device configuration file on the provisioning SEE nee een a a aaa 47 Create the IP Deskphone configuration file on the provisioning server ooooocoWoo 85 Creating the SIP provisioning file on the provisioning i e MP PP 40 Ctrl Priority bits configuration Joooooo 134 Custom banner problem eeeeeeeeseses 325 D Data 802 1Q configuration oooooWo 134 Data Priority bits configuration 134 Data VLAN ssseeeeeem nnne nnns 130 Data VLAN configuration oooooWoW 134 Default error handling ooooooooo 217 Device configuration commands details Si Device configuration commands list 47 Device configuration file example 47 Device ID MT 133 Device ID configuration ooooWo 134 Device Settings ioooooooWoWoooaa 119 Device Settings menu parameters 119 Device settings on the IP Deskphone with SIP Software
108. 39 6 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the software image is downloaded to the IP Deskphone the display shows FW finished the blue LED stops flashing and the IP Deskphone resets If the upgrade is unsuccessful see the chapter Maintenance on page 321 in the section Download failures Convert UNIStim software to SIP software on the IP Deskphone The Avaya 1200 Series IP Deskphone can be ordered with UNIStim software installed or with SIP software installed If an IP Deskphone is installed with UNIStim software it runs with SIP software only if the software is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is completed and if necessary the procedure to upgrade the UNIStim software is completed an IP Deskphone can be converted from UNIStim software to SIP software Compare the version number to the minimum required UNIStim software version 062AC5L The conversion must be performed using TFTP Warning The TFTP download and upgrade of the Flash memory on the IP Deskphone can take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Deskphone during the process The following procedure explains ho
109. 4 Ethernet Siatehies PO Por Screen xm 337 all Na s E 338 PATA Disg UIE am ba ta AAN NN AN 340 Banana ANN pO Rana ce AAA Ma nana age KK 341 TSE RB 342 Caas See DT ODE CO 344 Problem Determination Tool Pi BI 345 Eno LOGOO CRAIN eB em ea Aa EA ANA BEA AAA OA DUE tob PUGNA HEEL MICE Edd dir ERA 345 BOR A ior ea ma ab namakan au mma maksa 346 Tab OO aeaa d a ecco dd bed aeo ef agg used aus as cs gre Rn an Sa 346 uio oi o M en en an Ona 346 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 11 Stack Overow MORBI deca dii addis cen Ead pe Dind up aw EC tor Eder lks awak maba 346 Talis o m E 346 ELM SUIS o m SS ka ES 347 c ecdesia rg eec E 351 BN ta RT SE anna 353 ECR O MEN TUE 353 Na mew EE 359 HTTP a doo en E km mk 362 lC Panama E BEN UE T DDR KASN 362 Gonliguraton server LOGS ee aah aa aka 363 PC Client Softphone interworking with the IP Deskphone i ooooWo W Woo 363 INGE M 365 12 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Chapter 1 New in this release SIP Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 supports SIP Software Release 4 3 andSIP Software Release 4 3 Service Pack 2 SP2 This document contains administration information for the Avaya 1220 IP Deskphone and Avaya 1230 IP Desk
110. 4 81537588 340004 0 tCertExpire8043e814 81521820240 DELAY 803d0c7c 8152f788 01903271 tTimeSave 80451acc 8152a7f0 240 DELAY 803dOc7c 8152a768 02265091 mocSshMn 80127eac 8150b260 240 READY 803e50a4 8150b0f8 3d0004 0 tDcacheUpd dcacheUpd 81ab55b0 250 READY 803d0c7c 81ab54f8 0 0 Idle 800e2b68 819c1c20253 READY 803d0c7c819c1b988 0 0 tUsbKbd 802f451c 81559ef0255 READY 803d0c7c 8155920 0 0 Figure 91 Example of the ECR log file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 357 Diagnostics and troubleshooting Memory Usage Info status bytes blocks avg block max block current free 13126912 49 267896 12944576 alloc 8499952 2994 2838 cumulative alloc 78960576 1306171 60 Record 001 CRITICAL ERROR SET Logged 11 26 2007 02 46 45 Firmware B221C61 File EcrTaskMonitor c Line 548 Error 4 Description Task Monitor the HOOK task is suspended Detailed info for task ID 0x81CFEB40 NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY HOOK 80046990 8icfeb40125SUSPEND 803d0c7c 81cfea78 0 0 stack base 0x81cfeb40 end 0x81cfdb40 size 4080 high460 margin 3620 options 0x4 VX DEALLOC STACK VxWorks Events Events Pendedon Not Pended Received Events 0x0 Options N A 0 0 t 0 s0 0 t8 1 at 0 tl 0 si 0 t 1 vd 0 t2 0 s2 0 ko 0 vl 0t3 0 s3 0 ki 0 ad 2t 034 0 gp 80709230 al 0 t5 0 s5 81cfeb40 sp 81cfea78 a2 0 t 0 s 2 s8
111. 5 cm 6 inch RJ 45 cord not provided Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard Put the IP Deskphone in the wall mount position optional If the IP Deskphone is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the tilt lever and continue to push the IP Deskphone towards the base until an audible click is heard Ensure the IP Deskphone is securely locked in position SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 97 Install the IP Deskphone The following figure shows the connections on the IP Deskphone NORTEL LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power LAN LED PC Ethernet Figure 11 IP Deskphone connections 98 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Chapter 9 Install the SIP software This chapter provides information on installing SIP software on a new 1200 Series IP Deskphone 1220 IP Deskphone and 1230 IP Deskphone If the IP Deskphone already has SIP software installed see Upgrade the SIP Software on the IP Deskphone on page 105 If the IP Deskphone has UNIStim software installed see Convert UNIStim software to SIP software
112. A server also performs verification based on the name contained in the device certificate Therefore the name contained in the device 240 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Device Certificate Authentication Considerations for SCEP certificate must be appropriate to the type of authentication that the server uses The Subject Common Name CN the full Subject Distinguised Name DN or the Subject Alternate Name SAN is used to determine if the entity has the necessary permissions For example if Microsoft IAS is used as the RADIUS server for EAP TLS authentication the CN in the certificate must be the User Principle Name UPN of a valid user registered in the Active Directory configured for remote access Other RADIUS or TLS servers can impose different conditions on the certificate name Important Before deploying any solution you must identify what certificate validation criteria is enforced so that the correct certificate name is requested by the IP Deskphone Important Some SCEP servers reject all SCEP certificate signing requests that include a Subject Alternate Name SAN The Microsoft Windows 2003 Server version of SCEP is an example where a certificate request which includes a SAN is always rejected During the enrollment process and before the IP Deskphone sends the device certificate request to the CA server the IP Deskphone prompts you to e
113. AVAYA SIP Software for Avaya 1200 Series IP Deskphones Administration Release 4 3 SP2 NN43170 601 Issue 05 02 Standard September 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this s
114. Administration September 2013 311 Licensing 312 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 27 PC Client Softphone interworking The interworking feature allows the user to access the functionality of the SIP IP Deskphone using a softphone client on their PC On an incoming call both the IP Deskphone and the PC Client Softphone ring When the user answers the IP Deskphone the softphone remains available for Instant Messages video and other multimedia features The IP Deskphone PC Client softphone and the Call Server are all necessary to support interworking and the Click to Answer functionality The interworking feature enables the IP Deskphone to automatically answer an incoming call for the purpose of Click to Answer To avoid any security risk the user must pre grant authorization to another user or user groups to allow them to make requests for the IP Deskphone to automatically answer their calls By using Click to Answer the user can answer a call on their PC Client Softphone causing the server to send an auto answer request to the IP Deskphone When a user logs in the IP Deskphone sends a special identifier so that only that specific IP Deskphone receives the request even though the user is logged in on multiple IP Deskphones The call is answered without user interaction but the microphone is muted to prevent the device from being used as a liste
115. Avaya 1200 Series IP Deskphones Administration September 2013 267 Certificate based authentication 268 EAP MD5 AUT H FAILURE EAP INVALID DEVICE CERTIFICATE EAP INVALID EAP TLS AUT EAP PEAP AU ROOT CERTIFICATE H FAILURE TH FAILURE 0x1030 0x1031 0x1032 0x1033 0x1034 The following is a list of certificate related events and failures logged LC AVAYA C LC SERVICE LC AVAYA C PROVIDER CERTIFICATE LC SERVICE CERTIFICATE EXPIRED PROVIDER CERTIFICATE EXPIRE ERTIFICATE MPORTED MPORTI ERTIFICATE REVOKED PROVIDER CERTIFICATE REVOKE ED E LC FACTORY _ DEFAULTS RESTORED LC CRL SIGNATURE REJECTED CERTIFICATE CREATED TIFICATE EXPIRED LC CTL CER LC AVAYA CERTIFICATE DELETED LC SERVICE PROVIDER DELETED LC CTL DELETED LC CRL DELETED CERTIFICATE DELETED CERTIFICATE REVOKED LC_DEVICE CERTIFICATE EXPIRED RED
116. Bou Wiss 217 an Pa na USE USES 218 Session description protocol Wage aah aa HN 220 BE eS a an aa AEA A E NAN An EN TPA 220 am BN 220 SIP Sapun Ain an Ana en Di AN Bem KA SA a na Ber ban BN YEN MN BE 221 SIE DIMF Digit ans ea aa Be een Pu I Quis Ne aan en Gaim 221 Be Se aa ni 221 Nan Ie Sa an en 222 Ghapter 23 ll o H O 223 rp Me cate atti aac ose abo wold sana us o E m 223 VOMON Codec GODIQUEFAUDL uade bL brit tide dc ed mhn ama mna Mae ahh Mero dd Ma aes 224 bise ig layer for the SDF mega ee ETT 224 Codec preference through Device ConfiguratiOh ok kaan 224 Codec preference Selection on the IP DESK MONG iis uisus saeua ern na mama maa 226 Codecs preferences on the IP Desk sabun akan 227 Chapter 24 Certificate based authentication ooooo oo 229 Certificate based authentication e an nk 229 Pn IA EET 230 Ra Na aa abu Ba 231 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 9 Signing a fesource TNS snc cus ii eddie anie dixe penc aiaiai A ba Ui Shan Ga 232 An ipm MO an Sas ot eG A an ee Re ee 233 B rs conie th aS G0 mee m 234 1E c NN 239 Device Certificate Authentication Considerations for SCEP ooooW Woow Wo WWW WWW W WWW 240 a SR RE oir P 242 Installvig a device careat Using PISCIS LA maan tem balnea e bab cs Ed 242 Wertificate Trust Line sertifidate Veri GA OnU noah aa aa aa aka nga
117. CAMADN Key x SCR5100 Key y SCR 5100 Key z SCR 5100 Indication of Indication of an Active Call an Active Call Figure 12 SCA MADN Multiple Call Arrangement Multiple Call Arrangement MCA MADN allows as in progress calls as there are appearances of the DN A call on a DN appearance does not make other appearances busy they can receive or make calls Activity on one DN appearance does not reflect on other appearances There is no simple method for a DN appearance to bridge into or pick up a call on another DN appearance TN1 TN2 TN3 TN 100 0 0 1 TN 100002 TN 100003 MCA MADN Key x MCR 5100 Key y MCR 5100 Key z MCR 5100 Calli Cali 2 Idle Available for calls Figure 13 MCA MADN The MADN SCA feature for CS 1000 requires you to configure PROMPT AUTHNAME ENABLE to YES in the device configuration file This prompts the end user to enter an Authentication ID that is different from the Login ID The following example shows a TN configured for SCA MADN TN 100 001 EXT SIPL G With SIPU userl SCPW XXXX 146 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Communication Server 2000 and Communication Server 2100 m OMS CEES OOO BL GOT UV xoxxox do AA he following example shows a TN configured for MCA MADN 100 0 0 2 EXT SIPL erm With SIPU user2 SCPW xxx
118. CP VLAN Phase The DHCP site and vendor specific options contain VLAN information to configure VLANs The VLAN parameters are text string embedded in the standard DHCP Vendor and Site Specific options You can acquire the VLAN parameters using 802 1ab and acquire IP address parameters using DHCP If the IP Deskphone does not contain VLAN configuration provisioned manually or through LLDP the IP Deskphone attempts to determine the VLAN during DHCP VLAN Phase If the IP Deskphone does find a VLAN configuration it proceeds to the DHCP Configuration Phase If the VLAN Phase VLAN configured through DHCP is successful then the VLAN Phase finishes with a final DHCP A release message appears after the completion of the Configuration Phase The following is the procedure to configure the Voice VLAN using DHCP assuming VLAN is not configured using any other method 1 The IP Deskphone sends a DHCP request using an untagged no VLAN packet during any of the following scenarios The customer network is configured to handle untagged packets for example retag them to a specific VLAN SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 93 Configure the DHCP Server The DHCP request contains standard IP Deskphone IP DHCP option requests from the point when the IP Deskphone does not receive the VLAN information These options include the Vendor Specific and all Site Specific options 2 The DHCP server receives the
119. Chapter 28 Maintenance Convert SIP Software to UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed If you have an IP Deskphone with UNIStim software and you convert the software from UNIStim to SIP the UNIStim software is overwritten To convert an IP Deskphone from SIP Software to UNIStim software a software reload is required Reloading UNIStim software 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Deskphone There are different versions of UNIStim software available for download Which version you choose depends on the hardware release number of your particular IP Deskphone If the hardware release number of your IP Deskphone is among the following hardware release numbers download UNIStim software version release 062AC5L or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSOSACE6 20 e NTYSOSBCE6 20 e NTYSOSBCGSE6 04 If the hardware release number of your IP Deskphone is not among the previous list download UNIStim version release 062AC5L or higher 2 Download the appropriate UNIStim software file to your TFTP server 3 Create an 12xxSIP cfg file containing the following information FW DOWNLOAD MODE FORCED VERSION xxx FILENAME yyy bin SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 321 Maintenance 4 wher
120. Deskphone assumes that there is no device certificate associated with the profile and takes no action to request one even if SCEP is specified as the source CAServerName CAServerName is the name of a CA server that is sent in the initial SCEP request to get the CA root certificate Although some SCEP servers ignore the CAServerName the CAServerName is important for EJBCA and to differentiate between multiple CAs on a single server Important CAServerName must not be confused with the URL specified for the CA server which is used to make the SCEP connection AutoCN The AutoCN parameter indicates if the CN in an SCEP certificate request should be automatically populated based on the Hostname and Domain Name configuration SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 237 Certificate based authentication parameters The Hostname and Domain Name parameters are part of the overall IP Deskphone configuration and are not configurable within each DCP If AutoCN is configured as 1 True then the CN is constructed as Hostname Domainname If AutoCN is configured as 0 False then the CN is configured as the value of the CN parameter in the DCP Purpose The Purpose attribute uses bit masks to identify what features a particular device certificate is used for Two bytes allows for any combination of up to 16 uses For example a certificate that is used for EAP TLS DTLS and SCR have the p
121. Directory hard key displays the Address Book of the primary account However accessing the address book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the user account that is in use on the address input screen Modifying settings Preferences such as Voice Mail and IM settings are available for each account The main Preferences menu includes a User Settings entry If you select User Settings you are prompted to select a registered account After you select a registered account a menu appears that lets you modify the settings of the account you selected 158 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Remembering settings after logout Per account call notification options The Call Settings entry in the User Settings menu provides you with a number of configuration options relating to how incoming calls for a particular account are treated The configuration options are what kind of audio alert you want to use ring tone beep or nothing whether you want the red LED to blink whether you want the call to be added to the Incoming Call logs IM settings IM Settings is located in the User Settings menu Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but the modifications do not take effect until you register
122. ENABLED5 PREFER CUSTOMIZED RBT SUBJ ALT NAME CHECK ENA BLE SECURITY POLICY PARAM CH ANGE CERT EXPIRE AUTO PRV ACCEPT DWNLD CFG ACCEPT AUTO PRV SIGNING DWNLD CFG SIGNING FTP PASSWORD INTERCOM PAGING CONFERENCE URI1 CONFERENCE URI2 CONFERENCE URI3 CONFERENCE URI4 CONFERENCE URI5 ALPHA ORDER LOC LIST ENABLE LOCAL ADMIN UI HASHED ADMIN PASSWORD QoS and ToS DSCP CONTROL 802 1P MEDIA commands 802 1P CONTROL DSCP DATA DSCP MEDIA 802 1P DATA Tone DIAL TONE FASTBUSY TONE configuration RINGING TONE CONGESTION TONE commands BUSY TONE NAT NAT SIGNALLING STUN SERVER IP1 configuration NAT MEDIA STUN SERVER IP2 commands NAT TTL STUN SERVER PORT1 STUN SERVER PORT2 Voice Quality VOMON PUBLISH PACKET LOSS EXCE Monitoring VQMON PUBLISH IP JITTER ENABLE VQMon LISTENING R ENABLE JITTER WARN configuration LISTENING R WARN JITTER EXCE commands LISTENING R EXCE DELAY ENABLE PACKET LOSS ENABLE DELAY WARN PACKET LOSS WARN DELAY EXCE SESSION RPT EN SESSION RPT INT System ADMIN PASSWORD commands ADMIN PASSWORD EXPIRY Audio Codecs commands G729 ENABLE ANNEXB G723 ENABLE ANNEXA DEF AUDIO QUALITY AUDIO CODEC1 AUDIO CODEC2 AUDIO CODEC7 AUDIO CODEC8 AUDIO CODEC9 AUDIO CODEC10 AUDIO CODEC11 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Create the device configuration file Configuration command type Configura
123. IC QoS YES NO provides a better treatment for signaling and media packets after you deploy the IP Deskphones with the Avaya switches All the devices use private Differentiated Services Code Point DSCP values to give better treatment to the traffic coming from peer Avaya devices YES the IP Deskphone uses private DSCP values unless overridden NO the IP Deskphone uses either one of the configured DSCP values or the system default values DSCP CONTROL x a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 78 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file 802 1P CONTROL x a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x the value from 1 to 7 indicating the 802 1P value DSCP MEDIA x a value entered in decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 X a value from 1 to 63 indicating the DSCP value 802 1P MEDIA x
124. ID XX an ASCII string that corresponds to the User ID userlD domain name the user ID must be followed by the domain name for example jsmith mycompany com 2247 avaya com Note To provision AUTOLOGIN ID KEYO1 the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE REBOOT YES in the device configuration file AUTOLOGIN PASSWD KEYO01 This parameter is located within the IP Deskphone specific configuration file There is no default password If this parameter is blank and AUTOLOGIN ENABLE is configured to USE AUTOLOGIN ID or 2 in the device configuration file the IP Deskphone does not log on Note To provision AUTOLOGIN PASSWD KEYO1 the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE REBOOT YES in the device configuration file 86 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the Dialing Plan file on the provisioning server Create the Dialing Plan file on the provisioning server A dialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of di
125. IG p 148 Feature dependencies and Testmibllale snake BA X PELLE VEM RR A Fe PE 148 Chapter LIT eka maa 149 rrr aa 150 Selber T A An na SA on tesa 150 Iis 151 Posset Ese me m EU RCRUM 152 Automate IBOON e 152 Pw prb eR EUREN 153 Primary BECOME IOQOUI wet ET 153 Secondary account logout sice ec cats EE 154 S TEA VE E A A E E T A A E EE 154 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 7 rs a a Taa n 154 E TET 155 Mang A Elsa 156 Mete Oh ee 156 Bana eem rm 157 Instant Me i ban AA an BA ee 158 en ea aa ea na aa Gem ee eee BN 158 Missi year m 158 PEP BOC OUIIE eall GUT SNOT ON Oh DOOR 159 lE uper 159 ae aa Mn cio etse a Edo an basa Ba adan 159 iz ul eE up Teig e ama ant eni mama 159 wisi ird rrr WT TT 160 Inbox outbox and instant message IGG ssc komik mS Vu i ERU Er ES BN 160 clo oec EE 161 Bra cu E 162 PENE D U ioe 162 GAFON optem T rU E 163 i o c an inn ni CP Cre ET na Tere yor sa PN na na Ae en Dai 164 ea An ka calcutta duke E ben ea sha ba ab ia 165 Account eii sea Na ha ba 165 Feature dependencies and PESONA Lantai Rn NN BAN SARI AERA
126. ILE xx Record 000 CRITICAL ERROR SET Logged 11 26 2007 02 46 46 Firmware B221C61 File EcrTaskMonitor c Line 585 Error 4 Description Task Monitor one or more tasks have been suspended For details see the current record summary info and one or more next records detailed info for every suspended task Summary info for all tasks NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY tExcTask excTask 81cf9790 OPEND 80489bc8 81cf9670 3006b 0 tLogTask logTask 81cf6c00 OPEND 80489bc881cf ae8 0 0 tSI81lInt intThread 8la c610 OPEND T 803e50a4 81a7c570 830106 10 tShell shell 81adc090 1PEND 803e50a4 8ladbcbO 1c0001 0 tUsbdBus 802f451c 81a78400 10PEND 803e50a481a78330 0 0 CpuMon 800e2bac 81941110 19 DELAY 803d0c7 c 81941050 0 66 DISR 8002f938 81a14600125 PEND 803e50a481a14578 0 0 FLASHICON 8002494 81a46100125 PEND 803e50a481a46080 0 0 INDR 8004a26c 8lcffdb0 125 PEND 803e50a481cffd28 0 QO HOOK 80046990 81cfeb40 125 SUSPEND 803d0c7c 8lcfea78 0 0 KTSK 8004caf4 81cfd890 125 PEND 803e50a481cfd a8 0 0 KBDR 8004b330 81cfc5e0 125 PEND 803e50a481cfc558 0 0 TPDET 800684e4 818f1370 125 PEND 803e50a4818f128 0 0 DRAWDET 80067f6c 81a42760 125 SUSPEND 803e7604 81a42738 0 Q RTC 800485bc 81991600125 READY 803e50a4 81991548 0 0 CDT CDTUpdate 819903f0 125 READY 803e50a4 81990348 0 0 HDDET 80040570 8198f1e0125 PEND 803e50a48198fl38 0 0 i200xApp winAppTask 818fffe0 200 PEND 80489bc8818ffe28 0 0 ETHERSET TI8019efc0 81537670201 READY 803e50a
127. IP Deskphones Administration September 2013 15 New in this release Check synch enhancement IP Office 8 0 The Remote Check for Update feature allows SIP servers to start a check for an update remotely using the event called check sync This feature enables the IP Deskhones to be updated with the latest firmware configuration files present on the provisioning server This feature is enabled disabled using the REMOTE CHECK FOR UPDATE parameter in the Device Configuration file SIP 4 3 provides the following check sync functionality enhancements allows a server to upgrade configuration files separately on request from the server firmware updates are performed transparently for a user the old mechanism required user confirmation before performing the firmware update Changes to the LANGUAGE or DIALING PLAN section of the Provisioning file trigger a NOTIFY message to the IP Deskphone If REMOTE CHECK FOR UPDATE is enabled then a firmware download occurs The user is able to use the IP Deskphone while dialing plans and language files are updated Answer after parameter IP Office 8 0 ABG 5800 6 2 To support Click to Dial and Push to Talk applications an application platform such as One X portal must be able to originate calls that force the endpoint off hook without end user intervention To support this functionality SIP 4 3 introduces the answer after parameter When present in the Call Info header of an incoming IN
128. IP Deskphones Administration September 2013 99 Install the SIP software The following is an example of a 12xxBoot cfg file for TFTP protocol FW DOWNLOAD MODE AUTO VERSION SIP12x004 04 09 00 FILENAME SIP12x004 04 09 00 bin PROTOCOL TFTP SERVER IP 192 168 1 123 Downloading the 12xxBoot cfg file There are two methods to download the 12xxBoot cfg file to the IP Deskphone Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP Manual TFTP FTP HTTP 12xxBoot cfg download Related topics Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP on page 100 Manual TFTP 12xxBoot cfg file download on page 101 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP If you have a network with DHCP that supports Option 66 then Avaya recommends using this method of downloading the 12xxBoot cfg file to the IP Deskphone DHCP Option 66 The DHCP Option 66 supports TFTP FTP and HTTP The DHCP option 66 URL is entered in the following format lt protocol name gt lt login gt lt password gt lt IP address or server name gt lt port gt lt path gt The square brackets indicate optional elements The default protocol is TFTP so if no protocol precedes the IP address TFTP is used If the domain name of a server is used then the DNS IP address must also be defined Examples http some login one more server c
129. K18ABE6 Standard IEC Cable UK N010978 NTTK22ABE6 Standard IEC Cable Denmark A0814961 A0814961 Standard IEC Cable Argentina Note RoHS not required N0118951 NTTK26AAE6 Standard IEC Cable Japan Caution The IP Deskphone must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Deskphone is plugged into an ISDN connection 4 Ensure that the location meets the network requirements a DNS server and a DHCP server with DHCP relay agents installed configured and running Using DHCP and DNS servers with a CS 2000 network is recommended but not mandatory An Ethernet connection to a network with an appropriate SIP proxy server 36 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Preinstallation One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server Only a TFTP server can be used for an initial UNIStim to SIP Software conversion An IP Deskphone with SIP Software can operate with a TFTP FTP or HTTP file server SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 37 Before installation 38 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 6 Configure the provisioning server Important If you have UNIStim software
130. KEY 0 MCR 8001 KE HO xxx Note You must enter 8000 8001 as the Login ID and user1 user2 as the Authentication ID when you register to a corresponding user on an IP Deskphone Communication Server 2000 and Communication Server 2100 The MADN feature allows a Directory Number DN to appear on more than one IP Deskphone with SIP Software The MADN with Single Call Arrangement SCA feature allows multiple IP Deskphones to appear as a single line to a caller Any one of the IP Deskphone phones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Deskphone with SIP Software With the MADN SCA feature configured on multiple phones of different registered SIP users the phones share one single DN An incoming call to this DN causes all the phones in the group to ring Any user of an IP Deskphone with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than
131. LVs and provides an automatic configuration of the IP Deskphone network policy parameters Key parameters such as VLAN ID L2 priority and DSCP values are received from the switch and are automatically configured in the IP Deskphone 802 1ab Link Layer Discovery Protocol LLDP provides the following functionality Periodic transmission of advertisements containing device information device capabilities and media specific configuration information to neighbors attached to the same network Reception of LLDP advertisements from its neighbors Implementation of behavioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED Storage of received data in local data structures for example in MIB modules The information fields in each MIB are contained in a Link Layer Discovery Protocol Data Unit LLDPDU as a sequence of short variable length information elements known as TLVs that each include type length and value fields Each LLDPDU includes several mandatory TLVs plus optional TLVs Optional TLVs may be inserted in any order The IP Deskphone supports both the transmit and receive LLDP mode Transmit direction An LLDPDU transmitted by the IP Deskphone supports the following TLVs 122 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chassis ID Port ID Time To Live End of LLDPPDU Port Description
132. NGE x the time after midnight that the automatic update occurs AUTO UPDATE TIME RANGE x is the range in hours from the AUTO UPDATE TIME where an IP Deskphone checks for updates from the server The default range is 1 hour x the range in hours when the IP Deskphone checks for updates from the server The range can be from 1 to 6 hours TRANSFER TYPE MCS STANDARD is used to configure the IP Deskphone to activate Avaya conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is Standard MCS the typical attended transfer used by Avaya proxies MCS uses a conference server to do the attended transfer STANDARD the standard method of a transfer This method does not involve a conference server REDIRECT TYPE MCS RFC3261 is a command used to select different protocols for IP Deskphone redirection The default setting is MCS MCS when the IP Deskphone receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Deskphone is moved to a new system proxy registrar and all subsequent messages are sent to the new address RFC3261 the IP Deskphone assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Deskphone tries to register to the registrar using the existing proxy ENABLE PRACK YES
133. NO PRACK is utilized to make some SIP messages reliable and requires that an ACK be sent with many SIP messages ENABLE PRACK is often utilized to verify that early media is being received See RFC3262 for details 60 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file Note ENABLE PRACK must be configured as NO when connected to the MCS 5100 Release 3 5 system Note ENABLE PRACK is provisioned after user logoff NO disables PRACK and is the default value YES enables PRACK ENABLE INTERWORKING YES NO This command is used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YES and NO The default value is NO NO the interworking feature is disabled YES the interworking feature is enabled PROXY CHECKING YES NO enables and disables extra security checking when incoming requests are sent to the IP Deskphone The IP Deskphone with SIP Software always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES means that the request must come directly from the proxy server YES is the default to enable proxy checking NO means the request can be sent directly to the IP Deskphone NO is only
134. NS configuration VMAIL DELAY MAX INBOX ENTRIES commands IP OFFICE ENABLE MAX OUTBOX ENTRIES IPOFFICE MSG CODE MAX REJECTREASONS IPOFFICE CONF CODE MAX CALLSUBJECT IPOFFICE CONF CODE MAX PRESENCENOTE LLDP WAITING TIME USE PUBLISH FOR PRESENCE AUTOLOGIN ENABLE DEF LANG AUTOLOGIN AUTHID KEYxx MAX IM ENTRIES PROMPT AUTHNAME ENABLE MAX ADDR BOOK ENTRIES AUTO UPDATE ADDR BOOK MODE AUTO UPDATE TIME DEF AUDIO QUALITY AUTO UPDATE TIME RANGE TRANSFER TYPE ENABLE PRACK REDIRECT TYPE SELECT LAST INCOMING TECH SUPPORT LABEL TECH SUPPORT ADDRESS SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Create the device configuration file Configuration command type Configuration commands SERVICE PACKAGE PROTOC OL Feature configuration commands continued PROXY CHECKING ENABLE BT AUTH METHOD BANNER FORCE BANNER DST ENABLED TIMEZONE OFFSET FORCE TIME ZONE IM MODE IM NOTIFY FAST EARLY MEDIA ENABLE DEF DISPLAY IM CALL WAITING DISTINCTIVE RINGING USE RPORT TOVM SOFTKEY ENABLE TOVM VOICEMAIL ALIAS TOVM VOICEMAIL PARAM MAX RING TIME ENABLE UPDATE E911 TERMINATE ENABLE E911 USERNAME E911 PASSWORD HOLD TYPE ENABLE 3WAY CALL DISABLE PRIVACY UI DISABLE OCT ENDDIAL FORCE OCT ENDDIAL SNTP ENABLE SNTP SERVER MADN TIMER MADN DIALOG DEFAULT CFWD NOTIFY FORCE CFWD NOTIFY DISPLAY CALL SNDR IM KEY RTP MIN PORT RTP MAX PORT
135. O rp ort 5 060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 143 tag 2c1737 To sip 2114 210 25 200 148 tag 618 95xlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Figure 94 Example of the SIP log file continued There are three ways to get SIP logs from the IP Deskphone 1 Connect to the phone through SSH Online connect to the phone through SSH and enter the PDT command dbgshell The log messages are printed out during a call to the SSH console Offline connect to the phone through SSH and enter the PDT command prtlog 1 The active SIP log file is printed out to the SSH console 2 Log files are stored on the IP Deskphone flash device You can access these files using the File Manager of the IP Deskphone and copy the files to an external flash drive Perform this procedure to copy SIP log files using the File Manager of the IP Deskphone a Connect a USB flash drive to the USB port of the IP Deskphone b Navigate to File Manager gt Phone gt Logs c Select one of log file d Press the Send soft key 3 You can obtain the log files through an SFTP connection to the IP Deskphone Perform this procedure to enable SFTP on an IP Deskphone Note Changing the SFTP READ PATTERNS causes the IP Deskphone reboot a Open the Device Settings dialog
136. P Deskphone that is configured for SCEP SIP Software for Avaya 1200 Series IP Deskphones Administration September2013 239 Certificate based authentication 1 After the IP Deskphone starts up the IP Deskphone automatically generates a private public key pair for each Device Certificate Profile configured on the IP Deskphone for SCEP 2 The IP Deskphone uses the SCEP GetCACert command to retrieve a customer root certificate from the CA server and prompts the administrator to validate the certificate fingerprint before the IP Deskphone stores the root certificate permanently on the IP Deskphone 3 The IP Deskphone prompts the user to enter a password to be included in the certificate request the IP Deskphone is about to generate A password may or may not be required depending on the configuration of the SCEP CA server 4 The IP Deskphone generates a device certificate request which is forwarded to the certificate authority using the SCEP command PKCSReq 5 After the device certificate request is approved the CA signs the device certificate request with the CA private key and returns the completed certificate to the IP Deskphone 6 The IP Deskphone stores the device certificate and the IP Deskphone private key into the IP Deskphone memory with the matching private key 7 The IP Deskphone can now verify the identity of the device certificate when requested by a server During the enrollment process and before the IP Deskphone s
137. P Deskphone uses DNS to determine the IP address If only SERVER IP x 2is configured SERVER IP x 1 is 0 0 0 0 then DNS Lookup is used first if DNS Lookup fails only then is the secondary IP address tried The DNS Lookup feature tries to obtain SIP domain IP addresses through DNS SRV records using the domain name as a parameter for UDP TCP and TLS Multiple SRV records can be configured for each domain and for each transport protocol UDP TCP and TLS The 184 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Server Profiles hostname is returned instead of the IP address The hostname must point to an address record A or AAAA record SRV record example Sip tcp example com 86400 IN SRV 0 5 5060 sipserver example com where sip the desired service tcp the transport protocol example com the configured domain name 5060 the port to be used sipserver example com the SIP proxy to be used hostname is replaced by the IP address using A AAAA records The DNS Lookup feature then tries to find the IP address of the SIP domain in A AAAA records on the DNS Server Only the IP address is returned therefore default ports are used 5060 for UDP TCP and 5061 for TLS Important If the Fail Back to Primary feature is enabled then DNS lookup is not used In this case you must configure both primary and secondary IP addresses for a domain
138. P Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 18 Emergency Services Overview You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any screen without a user logon When you connect to the PSAP the IP Deskphone conveys the caller s location information to the PSAP If you are not logged on to the IP Deskphone and you pick up the handset or press the handsfree or headset button the message Emergency calls only appears on the screen of the IP Deskphone If you hang up before the connection is established the IP Deskphone goes back to the initial state After the connection is established in most cases the call can only be ended by the Public Safety Answering Point PSAP If you hang up the IP Deskphone switches to loudspeaker If the IP Deskphone is already on the loudspeaker mode and you press the hang up button nothing happens The call is still connected and can only be disconnected by the emergency operator Note If E911 TERMINATE ENABLE is provisioned for the IP Deskphone then the caller can terminate the call to emergency services even after the call is established Emergency calls originate on the IP Deskphone and are completed by the Call Server The Call Server communicates with the emergency network or emergency systems for routing call control and location information Although
139. ROR ENABLE YES Press the Services soft key and select 4 Check for Update Press the YES soft key to update the IP Deskphone configuration Connect your PC to the PC port of the IP Deskphone Test key The Test key screen lets you perform a physical key operation test After you activate the test mode the Test key Press any key prompt appears on the screen The IP Deskphone goes into the Do Not Disturb DND mode and cannot receive any external calls Information about the pressed key event except for the RIs key appears on the IP Deskphone screen To access the Test key screen from the Diagnostics menu choose 6 Test key The following screen appears 342 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Test key Figure 87 Test key screen After you activate the test mode the key event appears on the screen Key pressing Test key xx pressed Key pressing Test key xx pressed The following table describes the function of the context sensitive soft keys for the Test key Screen Table 111 Context sensitive soft keys for the Test key screen Context sensitive soft key Action Quit Dismisses the Services menu The following table describes the function of the Navigation key for the Test key screen Table 112 Navigation Key Action Ris Closes the test mode and restarts the IP Deskphone
140. S If configured as yes you can access the Security and Error Logs from the Network screen by choosing CTL download error Device Settings Diagnostics Security and Error Logs The Security and Error Logs are stored in the Logs folder To access the Security and Error Logs select File Manager Logs folder and then press the Services key The Logs main menu lets you choose one of the following options 1 Security Log 2 Error Log SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 259 Certificate based authentication 260 Security Log Error Log Figure 45 Logs main menu When the user selects a log file the screen displays each log item on a full screen as shown in the following figure Record 01 03 05 2008 17 12 15 MAJOR Task Montor one or mor tasks suspended Figure 46 Log item screen The following table describes the function of the Context sensitive soft keys for the log item Screen Table 80 Context sensitive soft keys for the log item screen Context sensitive soft key Action Next Navigates to the next log entry Prev Navigates to the previous log entry Back Returns you to the Logs main menu SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Security policy file updates Security policy file updates The security policy file contains a set of rules for certificate ba
141. SAL method is selected the SIP PING configuration value also helps keep a firewall pinhole open Important Decide carefully whether SIP PING usage is appropriate for your environment Even when SIP PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP PING enabled for server heartbeat detection If the IP Deskphone is behind a firewall it is very likely that you must keep SIP PING enabled unless an alternate method of keeping the firewall pinhole open is used 52 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file The default value is YES if not specified in the device configuration file If SIP PING is changed in the Device configuration file the IP Deskphone must be rebooted for the change to take effect YES enables pinging NO disables pinging IPV6 ENABLE YES NO This parameter must be applied at boot time prior to the network being enabled The default value is NO When this parameter is enabled IPv4 IPv6 are supported on the IP Deskphone When this parameter is not enabled only IPv4 is supported on the IP Deskphone YES enables IPv6 functionality in a dual mode NO disables IPv6 functionality default When the protocol is changed the IP Deskphone automatically restarts and updates the Device Settings on the IP Deskphone FAIL BACK TO PRIMARY YES NO This paramet
142. SELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA 2 SIP Software for Avaya 1200 Series IP Deskphones Administration Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized act
143. SERVER IP2 2 SERVER IP3 1 SERVER IP3 2 SERVER IP4 1 SERVER IP4 2 SERVER IP5 1 SERVER IP5 2 SERVER PORT1 1 SERVER TCP PORT1 1 SERVER TLS PORT1 1 SERVER PORT1 2 SERVER TCP PORT1 2 SERVER TLS PORT1 2 SERVER PORT2 1 SERVER TCP PORT2 1 SERVER TLS PORT2 1 SERVER PORT2 2 SERVER TCP PORT2 2 SERVER TLS PORT2 2 SERVER PORT3 1 SERVER TCP PORT3 1 SERVER TLS PORT3 1 SERVER PORT3 2 SERVER TCP PORT3 2 SERVER TLS PORT3 2 SERVER PORT4 1 SERVER TCP PORT4 1 SERVER TLS PORT4 1 SERVER PORT4 2 SERVER TCP PORT4 2 SERVER TLS PORT4 2 SERVER PORT5 1 SERVER TCP PORT5 1 SERVER TLS PORT5 1 SERVER PORT5 2 SERVER TCP PORT5 2 SERVER TLS PORT5 2 AUTOLOGIN ID KEYxx AUTOLOGIN AUTHID KE Yxx AUTOLOGIN PASSWD K EYxx AUTOLOGIN ENABLE LLDP ENABLE CONFERENCE URI1 ADHOC ENABLED1 MAX ADHOC PORTS1 CONFERENCE URI2 ADHOC ENABLED2 MAX ADHOC PORTS2 CONFERENCE URI3 ADHOC ENABLED3 MAX ADHOC PORTS3 CONFERENCE URI4 ADHOC ENABLED4 MAX ADHOC PORTS4 CONFERENCE URI5 ADHOC ENABLED5 MAX ADHOC PORTS5 DNS DOMAIN DHCP ENABLE ENABLE USB PORT USB HEADSET ENABLE BT PCPORT ENABLE EAP EAPID1 EAPID2 EAPPWD All Server Profile files are uploaded to the IP Deskphone through the standard upgrade mechanism When switching from one server to another server the IP Deskphone applies the configuration parameters for the appropriate server The Server Profile option is implemented using the following command parameters 186 SIP Software for Avaya 1
144. STUN SERVER IP1 The default port number is 3478 port number is the port number STUN SERVER PORT2 port number the port number used corresponding to STUN SERVER IP2 The default port number is 3478 port number is the port number SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 81 Configure the provisioning server VQMon configuration commands It is important to read How VQMon works on page 116 before configuring the VQMON parameters VQMON PUBLISH YES NO the command that is used to enable or disable the publish message containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitoring PVAMON collecting server YES enables VQMON NO disables VQMON NO is the default VQMON PUBLISH IP xxx xxx xxx xxx used to configure the IP address of the PVQMON server that collects voice quality monitoring metrics from the publish message This IP address is used only within the report LISTENING R ENABLE YES NO used to enable or disable the alerts based on the Listening R Minor and Major Thresholds The default value is vocoder dependent using a scale from 1 lowest quality to 100 highest quality Currently default values are used based on VOCODER on a per call basis as summarized below YES enables the sending of the alert report based on the Listening R Value NO disables the sending of the alert rep
145. Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Trusted Certificates screen Table 74 Context sensitive soft keys for the Trusted Certificates screen Context sensitive soft key Action View Displays the information of the selected Trusted Certificate which includes the following Common Name CN Serial Number SN Expiry Date Certificate Status such as OK or Expired Back Returns you to the previous screen CN wrany someserverl com SN 56 B2 10 24 DD FOFE Expiry 3282010 Status OK Figure 35 Trusted Certificates details The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Trusted Certificates Details screen Table 75 Context sensitive soft keys for the Trusted Certificates Details screen Context sensitive soft key Action Delete Displays a warning confirmation Deletes the selected certificate Back Returns you to the previous screen SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 249 Certificate based authentication Device Certificates screen The Device Certificates screen displays a list of subject Common Name CN
146. System Description System Capabilities Port VLAN ID Port And Protocol VLAN ID 10 VLAN Name 11 Protocol Identity 12 MAC PHY Configuration Status 13 Power Via MDI 14 Link Aggregation co N O Oo A OO N gt e 15 Maximum Frame Size 16 LLDP MED Capabilities 17 Network Policy 18 Extended Power via MDI 19 Inventory Software Revision 20 Inventory Manufacturer Name 21 Inventory Model Name Receive direction The IP Deskphone expects to receive the following TLVs Chassis ID Port ID Time To Live End of LLDPPDU System Capabilities VLAN Name MAC PHY Configuration Status LLDP MED Capabilities OA DOO A OO N gt SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 TLVs 123 Device Settings on the IP Deskphone with SIP Software 9 Network Policy 10 Location Identification Table 14 TLV formats TLV Fields Chassis ID Length 6 Chassis Subtype 5 IP Address Chassis ID IP Deskphone IP Address Port ID Length 7 Port Subtype 3 MAC Address Port ID IP Deskphone MAC address Time To Live Length 2 TTL 180 seconds End Of LLDPDU Length 0 Port Description Length 15 Port Description IP Deskphone System Description Length the length of the system description string System Description IP Deskphone xxx Software 0604D97 where xxx 1220 1230 Software software version 0604D97 is
147. The default is 60 seconds XX is an INTEGER value in seconds System commands ADMIN PASSWORD password used to change the default administrator password of the IP Deskphone that is used for unlocking network menus The default is 26567 738 password the administrator password ADMIN PASSWORD EXPIRY seconds This parameter configures the date when the ADMIN PWD is no longer valid and requires a new password to be downloaded from the provisioning server The value specifies the expiry date in seconds Unix Timestamp format A simple Unix Timestamp format converter is available at http www unixtimestamp org To reset the expiry date value use the following format ADMIN PASSWORD EXPIRY 0 HASHED ADMIN PASSWORD YES NO This parameter indicates whether the Admin password is hashed or not The default value is NO YES Admin password is hashed NO Admin password is not hashed IP Deskphone bug logging recovery commands RECOVERY LEVEL controls the IP Deskphone recovery if the IP Deskphone hits any Major or Critical error The following values are used for configuring the recovery level on the IP Deskphone 0 IP Deskphone never recovers from any error 84 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the IP Deskphone specific configuration file on the provisioning server 1 IP Deskphone re
148. The following table describes the function of the Navigation keys for the Ethernet Statistics NI Port screen 336 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Table 104 Navigation Ethernet Statistics PC Port screen Key Action Up and down arrows Use the up and down arrows to scroll through the list of statistics information Ethernet Statistics PC Port screen The Ethernet Statistics PC Port screen displays Ethernet statistics for the PC Port To view the PC Port Ethernet statistics from the Ethernet Statistics screen press the NI Port soft key The following screen appears Figure 84 Ethernet Statistics PC Port screen Use the up and down Navigation arrows to scroll through the list of Ethernet statistics for the PC Port The following is an example of Ethernet Statistics for the PC Port 1 PC Link Status 2 Duplex Mode Ful 3 Network Speed 1 4 Auto Sense Negoti Up 1 0 Mb ate SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 337 Diagnostics and troubleshooting Auto Negotiate Capability Yes Auto Negotiate Completed Yes 5 Port VLAN Priority 0 Port VLAN ID 0 7 Packet Collision 0 8 CRC Errors 1 9 Frame Errors 1 A Unicast Packets Tx B Unicast Packets Rx C Broadcast Packets Rx
149. UI ENABLE YES NO allows you to access the Security and Error Logs User Interface The values are YES and NO The default value is No KEY SIZE the default key size that is used when generating keys on the IP Deskphone and acts at the minimum allowed key size that is enforced when loading certificates from the IP Deskphone The values are 1024 1536 and 2048 The default value is 1024 KEY ALGORITHM the preferred key generation algorithm The accepted value is KEY ALG RSA e TLS CIPHER the preferred TLS Cipher used for HTTPS to configure a stronger cipher preference when available The values are RSA WITH AES 128 CBC SHA and SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 75 Configure the provisioning server RSA WITH AES 256 CBC SHA The default value is RSA WITH AES 256 CBC SHA SIGN SIP CONFIG FILES YES NO overrides the file signing of files resource files such as the device configuration file and the dial plan other than the Security Policy and Customer Certificates The values are YES and NO The default value is NO YES Signing is required NO No authentication check is performed FP PRESENTED allows you to accept or reject a Finger Print if the resource file is not signed and if there are no customer certificates FP ENTERED allows you to manually enter and accept a Finger Print value if the resource file is not signed and if there are
150. UMBER is not specified in the Device Configuration file the default number of attempts is applied If HTTP RETRY NUMBER is set to 0 in the Device Configuration file the IP Deskphone performs HTTP retries continuously until it receives a response other than HTTP 503 If the HTTP RETRY NUMBER is configured as a negative value the default number of attempts is applied DHCP NUMBER OF RETRIES x This parameter configures the number of times the IP Deskphone attempts to contact the DHCP server The default value is 4 minimum value is 1 maximum value is 10 If the value defined in the System Configuration file is incorrect the default value is used DHCP INITIAL TIMEOUT x This parameter configures the initial time interval between attempts by the IP Deskphone to contact the DHCP server The default value is 4 seconds Ifthe DHCP server does not respond the IP Deskphone sends several requests one after another in different timeout intervals based on the formula timeout i J 2 timeout i 1 lsecond where i is the number of retries and timeout 0 DHCP INITIAL TIMEOUT The maximum timeout between Discovery requests cannot be greater than 64 seconds If the value of the next timeout becomes greater than 64 seconds the DHCP client stops increasing the timeout interval and keeps the timeout value of 64 seconds minimum value is 4 seconds maximum value 10 seconds If the value defined in the System Configu
151. UT LOGIN_ID_KEY01 8010 avaya com The IP Deskphone uploads a phone LOGIN AUTHID KEYO1 userl fe fila i LOGIN PASSWD KEYOl 1234 specific file in the format SIP MAC Id cfg a S O19 TOLOGIN ID KEYO2 8050 avaya com TOLOGIN AUTHID KEYO2 userl TOLOGIN PASSWD KEYO2 1234 PP GGG Logging off The Logout command in the System submenu prompts you to select an account asks for confirmation and then proceeds to log off the account Logging off an account frees the corresponding Line key and does not require a password DOL 2 User2 domain com 3 User3 domain2 com User logout 0147 1 54pm Confirm logout for User1 domain com Figure 16 Example of log off screens Primary account logout Logging off the primary account causes all other accounts to log off automatically and the IP Deskphone to display the logon screen The IP Deskphone logs back in the secondary accounts automatically after you register a new primary account or the same primary account SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 153 Multiuser If you restart the IP Deskphone after you logged off the primary account the logon screen appears on the IP Deskphone Logging on a new primary account leads to automatic logon of the secondary accounts The list of programmed feature keys is part of the IP Deskphone profile Logging off one primary account and logging on a different a
152. VITE request it indicates how many alert cycles are applied before the call is automatically answered If the answer after value is O then the call is automatically answered without applying any alert tones The answer after parameter is ignored if the IP Deskphone that does not support speakerphone it cannot automatically answer the call and must wait for the user to actively answer the call the IP Deskphone has a speakerphone but the user has enabled a local privacy policy that rejects or ignores all answer after requests To activate the answer after parameter the INTERCOM PAGING parameter must be enabled The IP Deskphone should not ring when the answer after event has an attribute configured as 0 The tone is played from the IP OOffice ABG 5800 16 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Features Remote control talk and hold IP Office 8 0 In SIP 4 3 when providing CTI based applications such as desktop call control clients the IP Office One X application can remotely request an endpoint answer an incoming call without local user intervention remotely retrieving a call that has been previously held a call be put on hold without local user intervention Hotline option configuration in User Preferences IP Office 8 0 SIP 4 3 provides the ability for IP Office 8 0 to designate a hotline option for a specific user When a
153. a 1200 Series IP Deskphones Administration September 2013 323 Maintenance 324 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 29 Diagnostics and troubleshooting This chapter contains the following topics IP Deskphone diagnostics on page 325 Local diagnostic tools on page 327 How to access the Diagnostics menu on page 328 IP Set and DHCP information on page 330 Network Diagnostic Tools on page 332 Ethernet Statistics on page 334 IP Network Statistics on page 338 Advanced Diag Tools on page 340 Test key on page 342 Logging Systems on page 344 Problem Determination Tool PDT on page 345 Diagnostic logs on page 353 IP Deskphone diagnostics Network related issues can be debugged using the Network Diagnostic Utility NDU built into the IP Deskphone Another way to diagnose a problem on an IP Deskphone is to capture a message trace using any appropriate software The IP Deskphone has Problem Determination Tools PDT These can be accessed through a SSH session using the IP address of the IP Deskphone you can configure the login and password using provisioning or manually in the network configuration window of the phone Problem Server unreachable after the IP Deskphone is powered up SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 325 Diagnostics and troubleshooting
154. a 80 config folder 100 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Downloading the 12xxBoot cfg file http 192 168 33 50 tftp 192 168 33 50 oe tftp some server com tp my login my psw test server org 12xxBoot cfg file download Assemble the components of the new IP Deskphone as described in Install the IP Deskphone on page 97 or in the user guide of the appropriate IP Deskphone model Plug in the IP Deskphone The IP Deskphone retrieves its IP address and provisioning information from DHCP The IP Deskphone reboots and then attempts to read the 12xxBoot cfg from the provisioning server whose IP address was supplied by DHCP After reading the 12xxBoot cfg file information the IP Deskphone downloads and installs the specified SIP software using the specified protocol and provisioning server IP address This can be the same provisioning server as the one where the 12xxBoot cfg file is located Once the software image is installed the IP Deskphone reboots again and looks for the standard SIP config files listed in the following table The IP Deskphone then follows the 12xxSIP cfg file instructions Model Config file name 1220 IP Deskphone 1220SIP cfg 1230 IP Deskphone 1230SIP cfg Manual TFTP 12xxBoot cfg file download Use the following procedure to perform a manual download of the 12xxBoot cfg file to the IP
155. a value entered in decimal format between 1 and 7 representing the 802 1P value in the IP Deskphone Media RTP packets If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is 1 X a value from 1 to 7 indicating the 802 1P value DSCP DATA x a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 802 1P DATA x a value entered in decimal format between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 X a value from 1 to 7 indicating the 802 1P value Tone configuration commands DIAL TONE frequency1 freguency2 on time off time used to select the tone advising the caller that the exchange is ready to receive call information and invites the user to start sending call information You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on time the duration of the tone when it is on A 1 indicates a continuous tone off time the duration when no tone i
156. aimed according to RFC 3942 Site Specific Options 128 131 144 157 188 191 205 219 223 Multiple DHCP Servers It is possible that two or more DHCP servers can respond to the DHCP Discover message When the IP Deskphone sends a Discover message it waits for 1 second to collect all the responses If there is more than one response the IP Deskphone selects the response with the longest lease time If the lease time is identical the first response is selected 96 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 8 Install the IP Deskphone Complete instructions to install the Avaya 1200 Series IP Deskphone including detailed figures and applicable warnings are given in the Avaya IP Deskphones User Guides The steps for installing the Avaya 1200 Series IP Deskphone are summarized in the following procedure Installing the IP Deskphone 1 10 Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are now accessible Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Deskphone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable w
157. al Invokes the selected speed dial Exit The screen is dismissed without invoking a Speed Dial List entry Auto retrieve flag Because the auto retrieve behavior is added to the regular speed dial keys programmed keys instead of just speed dial list entries the auto retrieve flag is configured for programmed speed dial keys The following screen appears as the last step after the Enter Subject prompt in the creation or modification of a Speed Dial key to allow the user to configure the auto retrieve behavior for the Speed Dial function Users ll 9 User1 Activate Auto Retneve of held call on hang up of speed dial call Yes No ef l Figure 25 Speed Dial Key creation last step The following table describes the function of the context sensitive soft keys for the Auto Retrieve screen Table 56 Context sensitive soft keys for the Auto Retrieve screen Context sensitive soft key Action Yes Enables the Speed Dial Auto Retrieve behavior No Disables the Speed Dial Auto Retrieve behavior Back Dismisses the screen and returns you to the previous key programming screen 172 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Speed Dial List If the auto retrieve behavior is enabled on a Speed Dial key programmed keys or Speed Dial List entry that is invoked and a call is placed on hold to invoke th
158. aling ports for each proxy x the domain number y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address port number the SIP proxy signaling port default is 5060 SERVER TCP PORT x y port number This parameter configures the signaling TCP ports for each proxy x the domain number y the corresponding primary or secondary IP addresses y 1 indicates the primary IP address and y 2 indicates the secondary IP address port number the SIP proxy signaling TCP port default is 5060 SERVER TLS PORTIxJ y port number This parameter configures the signaling TLS ports for each proxy x the domain number y the corresponding primary or secondary IP addresses y 1 indicates the primary IP address and y 2 indicates the secondary IP address port number the SIP proxy signaling TLS port default is 5061 DNS DOMAIN domain the DNS domain of the IP Deskphone SIP PING YES NO The SIP PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open When used for server heartbeat detection the IP Deskphone periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Deskphone begins a failover process and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVER
159. already active a message appears indicating that Call Forward cannot be activated If Call Forward is already active a message appears asking you if you want to deactivate Call Forward If you select the forward all option all accounts are in Call Forward mode using the provided target and DND is deactivated for all accounts If accounts are already in Call Forward mode for a different target the accounts are updated to use the new target If you select the forward none option the Call Forward feature is deactivated for all accounts for which the Call Forward feature is currently active After you press a single account Call Forward programmed key If the account is already forwarding calls to the programmed target call forwarding is deactivated If the account is not forwarding calls to the programmed target the account is set to forward calls to the given target disabling DND if necessary and overriding any other call forward target that is active for the account After you press a forward all programmed key If all accounts are already set to forward calls to the key target call forward is disabled for all accounts behaves like the forward none option If all accounts are not configured to forward calls to the key target call forwarding is activated for all accounts using the key target behaves like the forward all option SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 163 M
160. andling is used See Default error handling on page 217 Default handling is used when this 482 Loop detected Yes Yes response is received See Default error handling on page 217 483 Too Many Hops No Yes See Default error handling on page 217 484 Address See Default error handling on No Yes Incomplete page 217 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 215 SIP messages supported by the IP Deskphone 4xx Response Send Receive Comments 485 Ambiguous No Yes See Default error handling on page 217 The IP Deskphone does not attempt to retry the request 486 Busy Here Yes Yes The IP Deskphone can respond with this if the user is on the IP Deskphone and the IP Deskphone has reached its maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the IP Deskphone an error is displayed and a busy tone is played 487 Request Canceled Yes Yes See default handling 488 Not Acceptable Yes Yes The response is used by the IP Deskphone when a failed media negotiation occurs 491 Request Pending Yes Yes The IP Deskphone sends and receive this message in GLARE conditions 5xx Response Server failure responses 216 5xx Response Send Receive Comments The IP Deskphone can send this response when a request is 500
161. annot downgrade to a previous insecure framework SIP configuration file 12xxSIP cfg PKCS12 Import The DEV CERT section is added to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV CERT section DEV CERT FILENAME pi2 VERSION n PROFILE lt n gt profile index PURPOSE bit bitflag with all purposes it can be used for default is 1 ALL Figure 49 Example of DEV CERT section The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has multiple PKCS 12 files the administrator must add another ID beside This ID can be the profile index The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile The PROFILE attribute points to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional 266 SIP Software for Avaya 1
162. are for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 NO DHCP mode 1 No DHCP Manual configuration All the Device Settings parameters are configured manually on the IP Deskphone with SIP Software 2 Yes The IP Deskphone with SIP Software is configured to get a standard set of Device Settings parameters from the DHCP server NO DHCP mode No DHCP mode is also known as Manual Device Settings In this mode the IP Deskphone does not need a DHCP server because no DHCP requests are sent during startup All necessary parameters must be configured manually or through the device configuration file The minimum following parameters must be configured to achieve normal operation SET IP Net Mask Gateway DNS IP Provisioning server IP protocol and if user authentication is required to access the provisioning server the user credentials Note TFTP protocol does not require user authentication Device ID and password are ignored FTP protocol requires user authentication and the default Device ID is anonymous with no password HTTP protocol can operate with or without user authentication If no authentication is required make sure to clear the Device ID and password fields in the configuration dialogue SET IP Select SET IP in the Device Settings menu to configure the IP address Net Mask Enter a subnet mask In the Net Mask field SIP Software for Avaya 1200 Ser
163. ation file OR 1 turns on the Autologin feature 0 turns off the Autologin feature 2 enables the Autologin ID feature using the User ID specified in AUTOLOGIN ID KEYO1 and the password specified in AUTOLOGIN PASSWD KEYO 1 to register and authenticate Both userid and password must be specified The AUTOLOGIN ID KEYO1 and AUTOLOGIN PASSWD KEYO1 parameters are defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone Note If Autologin ID is enabled in the IP Deskphone specific configuration file it is recommended that AUTOLOGIN ENABLE be configured as either Yes No or 1 0 in the device configuration file This recommendation facilitates migrating an IP Deskphone that uses the IP Deskphone specific configuration file to not using the IP Deskphone specific configuration file The migration to just using the device configuration file can be done by deleting the IP Deskphone specific configuration file If the device configuration file does not have the matching parameters in the IP Deskphone specific configuration file the IP Deskphone continues to use the previously assigned settings after the IP Deskphone specific configuration file is deleted This recommendation applies to other parameters in the IP Deskphone specific configuration file AUTOLOGIN AUTHID KEYxx is used for auto login when the AUTOLOGIN ENABLE method is configur
164. ature allows you to select the audio compression or decompression algorithm codec used on the Avaya IP Deskphone You provision codecs using the Device Configuration file and then the user can select from the provisioned codecs using the Audio menu on the Avaya 1200 Series IP Deskphone When the user selects an audio codec that codec is used for both incoming and outgoing calls The following table lists the audio codecs supported by IP Deskphone Table 64 Audio codecs supported by IP Deskphone Codecs Description G 723 1 This codec is a compressed nonwideband audio codec It provides high quality audio with less network connection requirements This codec is ideal for bandwidth conscious environments that do not support higher quality encoding Expanded support of the existing G 729a codec with Annex allows for two byte Silence Insertion Descriptor SID frame for CNG G 711 a law PCMA G 711 mu law PCMA G 729 In the case of an upgrade from a UNIStim IP Deskphone or an earlier version of the SIP firmware Avaya recommends that you specify the preferred codec in the Device Configuration file otherwise the default value is used The G 711 codec PCMU and PCMA is always used to place the codec list for emergency 911 calls The G 711 codec is always used to receive incoming calls from the emergency operator If the administrator disables this codec the SIP IP Deskphone can make outgoing non emergency call
165. avings Time TIMEZONE OFFSET x is used to configure the current time zone offset from GMT in seconds TIMEZONE OFFSET takes a number as a parameter For example TIMEZONE OFFSET 25200 configures the time zone offset to MST which is GMT 7 7 3600 25200 seconds 62 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file Table 6 Time zone offset Location Time zone offset seconds GMT 10 00 Hawaii 36000 GMT 09 00 Alaska 32400 GMT 08 00 Pacific time US and Canada 28800 GMT 07 00 Mountain time US and Canada 25200 GMT 06 00 Central time US and Canada 21600 GMT 05 00 Eastern time US and Canada 18000 GMT 04 00 Atlantic time US and Canada 14400 GMT 03 00 Brasilia Buenos Aires 10800 GMT 00 00 Greenwich Dublin Lisbon 0 London GMT 01 00 Amsterdam Berlin Rome 3600 Stockholm Madrid Paris GMT 02 00 Athens Istanbul Cairo Helsinki 7200 Jerusalem GMT 03 00 Moscow St Petersburg 10800 GMT 05 30 Bombay Calcutta Madras New 18000 Delhi GMT 08 00 Beijing Chongqing Hong Kong 28800 Singapore Taipei GMT 09 00 Osaka Sapporo Tokyo Seoul 32400 GMT 10 00 Canberra Melbourne Sydney 36000 GMT 12 00 Auckland Wellington 43200 FORCE TIME ZONE YES NO allows you
166. aya 1230 IP Deskphone order Deskphone order number number IP Deskphone Graphite with icon keys without PS SIP RoHS IP Deskphone Graphite with English keys without PS SIP RoHS Handset Charcoal NTYSO9AA70 Handset cord Charcoal NTYS10AA70 Footstand kit Charcoal NTYS11AA70 Phone number label and NTYS12AA lens kit SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 35 Before installation Item Avaya 1220 IP Avaya 1230 IP Deskphone order Deskphone order number number 2 3 m 7 ft CAT5 NTYS13AA Ethernet cable The IP Deskphone can be powered either by Power Over Ethernet POE or through an external AC power adapter Order the external AC adapter global power supply separately Warning Do not use the AC power adapter if you are connected to a Power over the Ethernet PoE connection Only use the AC power adapter when you do not have a PoE connection Table 3 Avaya 1200 Series IP Deskphones parts list order separately CPC code PEC code Product description NTYS17xxE6 IP Deskphone Global Power Supply 2000 series 1100 series 1200 series RoHS N0089603 NTYS14AAE6 Standard IEC Cable North America RoHS A0781922 NTTK15AA Standard IEC Cable Australia NZ Note RoHS not required N0114986 NTTK16ABE6 Standard IEC Cable Europe N0109787 NTTK17ABE6 Standard IEC Cable Switzerland N0109881 NTT
167. be signed by a 258 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Security and error logs certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the device certificate to validate the identify of the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The administrator can use the existing device certificates such as EAP TLS or SIP TLS device certificate instead of having a special device certificate for HTTPS to establish mutual authentication For details about device certificate installation and certificate profiles see Device certificate installation on page 233 Security and error logs You can access the Security Log and the Error Log to view errors and failures that may have occurred during the operation of the IP Deskphone Before you can access the Security and Error Logs you must configure the Security Policy file with the following parameter SECURITY LOG UI ENABLE YE
168. bes the outside actions on content for the Login Banner screen Table 54 Outside actions on content Key or action Result Inbox No action Outbox No action Directory Address book No action Goodbye No action Expand IM Box No action Copy No action Services Press once no action Press twice invokes the Network menu Quit No action Headset Brings up the dial prompt in case the user wants to place an emergency call Hold No action Dialpad No action 168 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Speed Dial List Key or action Result Handsfree Brings up the dial prompt in case the user wants to place an emergency call Off Hook Brings up the dial prompt in case the user wants to place an emergency call Mute No action Volume up and volume down No action User defined feature keys No action Incoming call Incoming calls get a Do Not Disturb DND response while the banner is displayed The user must explicitly dismiss the banner screen like a location list and the IP Deskphone goes in DND mode until the banner is dismissed The IP Deskphone cannot make or receive any calls other than an emergency call until the banner is dismissed If any other pop up messages or prompts such as a location prompt occur while the banner is displayed the pop up messages or
169. by checking the availability of the certificate in the CTL and to decide whether to trust the certificate or not If the server certificate is not in the CTL the server certificate is rejected and a TLS channel is not established The administrator has to ensure that the CTL is up to date If a new CTL is downloaded to the IP Deskphone the old CTL file is overwritten by the new one The IP Deskphone can trust up to ten server certificates in the CTL file The following is an example of a CTL file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 245 Certificate based authentication NOT VALID BEFORE 23 11 2007 11 12 13 NOT VALID AFTER 25 10 2011 22 23 24 BEGIN CERTIFICATE ff the content of the certificate goes here sana END CERTIFICATE BEGIN PKCST the content of the digital signature goes here Events related CTL CTL Expiry 0020 Information WED OCT 26 03 02 54 2011 270 n fw build util pki pki mgmt c 3726 CTL Expired CTL Date 26 10 2011 Current Date 25 10 2011 CTL Deletion 0015 Information WED OCT 26 03 02 55 2011 271 n fw build util pki pki mgmt c 3482 Deleted CTL CTL download error 0021 Information WED MAY 20 03 00 58 200977154 In fw build util tftpsecurity proc keys c 227 Error Importing CTL Could not get dates DD MM Y Y YY HH MM 55 Figure 31 Example of a CTL file Certificate Administration The adminis
170. ccess the complete range of services and support that Avaya provides Go to http www avaya com or go to one of the pages listed in the following sections Navigation Getting technical documentation on page 23 Getting product training on page 23 Getting help from a distributor or reseller on page 23 Getting technical support from the Avaya Web site on page 24 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to http www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at http www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 23 Customer Service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http www avaya com support 24 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Commen
171. ccount can change the set of feature keys If a secondary account is assigned to a key that is also in the new set of feature keys the secondary account takes precedence the secondary account is logged on and the feature key acts as a Line key If the account is logged off manually the programmed feature key becomes available Secondary account logout If you log off a secondary account by selecting the secondary account in the Logout Select User screen the IP Deskphone removes the secondary account from the autologon list After you restart the IP Deskphone the IP Deskphone does not logon the secondary account Server failover If the connection to your account proxy is lost the IP Deskphone notifies your account and periodically attempts to reconnect Some features such as incoming calls remain accessible for other accounts but other features are not available until connection is reestablished or you cancel the reconnection Cancelling the connection to your account is the same as logging off If you are using the primary account the IP Deskphone returns you to the initial logon screen If you are using a secondary account that secondary account is removed from the list of secondary accounts that are logged on automatically If more than one account loses connection the IP Deskphone attempts to reconnect to each account in sequence The IP Deskphone tries to reconnect the first account to lose connection until that account reregister
172. cedure Downloading SIP software for the IP Deskphone from the Avaya Web site 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Avaya Support page appears 3 Enter the IP Deskphone type in the Knowledge and Solution Engine box 4 Select Software in the scroll down menu SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 105 Upgrade and convert the IP Deskphone software 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the 6 From Search Results select the appropriate version of the SIP software for the IP Deskphone for example SIP IP Phone 11230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Modifying the SIP provisioning file 1 Underthe firmware FW section of the SIP Provisioning file increase the VERSION number for example 0O6A5C39d26 2 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Deskphone Important The VERSION number must be the same as the FILENAME do not include the bin extension For example if the FILENAME is SIP12xx03 00 33 04 bin then the VERSION must be SIP12xx03 00 33 04 3 Invoke the upgrade m
173. ces the Address Book The roaming profile and the network address book are mutually exclusive To prevent this from happening disable the network address book in the user s service package SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 183 Features Default names Default names can also be provisioned in the Device Configuration file if per user files are not required Default names are overridden by names specified in the user cfg file DEFAULT ADDRESSBOOK FILE DEFAUT SPEEDDIAL LIST DEFAUT CUSTOMKEYS FILE For more information about the Device Configuration file see Feature configuration commands on page 55 SIP Domain DNS Lookup feature The DNS Lookup feature enables the IP Deskphone to discover IP addresses for a specified SIP domain using DNS There are two ways the DNS Lookup feature can provide SIP domain IP addresses to the IP Deskphone 1 using DNS SRV records refer to RFC2782 2 using DNS A AAAA records IPv4 IPv6 address records How DNS lookup works One or two IP addresses can be configured for a particular SIP domain primary and secondary IP addresses SERVER IP x 1 SERVER IP x 2 where x the domain number from 1 to 5 If the IP Deskphone attempts to log on using these configured addresses and fails to do so the IP Deskphone then tries to discover the IP addresses using DNS If there is no primary or secondary SIP domain IP address configured then the I
174. cessing the Keycode Retrieval System The Keycode Retrieval System KRS User Guide provides important IP Deskphone licensing information You must register for access to KRS The ollowing section describes how to access the KRS User Guide Registering for access to KRS 1 Go to http support avaya com krs Users must have an Avaya Access registration profile to access the KRS application 2 Follow the instructions on this page to obtain an Avaya Access registration profile and to request access to KRS 3 On the right side of the page click KRS Site and log in when prompted 4 Select IP CLIENTS from the list for the product whose keycodes you would like to access Licensing framework The licensing framework contains the fundamental infrastructure required to deliver a token based licensing model that consists of a node locked based licensing server and a licensing client The licensing framework consists of the following components License Server node locked embedded in the IP Deskphone and calls the server locally License Client resides in the IP Deskphone and makes requests to the License Server for tokens KRS integration a key or license generator provided with the CKLT solution which is integrated into the Keycode Retrieval System KRS Characteristics of the licensing framework The following list describes the characteristics of the licensing framework on the IP Deskphone The embedded ser
175. count for programmable features The Program Key screen lists all the line keys associated to an account If you select a line key associated to an account an error message appears The Do Not Disturb Call Forward and Presence keys are associated to a specific user account that you create and determine which account status to affect See User status on page 162 By default pressing a Speed Dial programmed key initiates a call using the primary account If you press a line key to obtain a dialing prompt and then press a speed dial key the IP Deskphone uses the account associated with that line key When accounts are registered on different domains you can program and use speed dial keys with targets that are only reachable on the domain of a secondary account Important The Speed Dial keys always use the primary account to determine the presence state of the target The Instant Message keys always use the primary account because IM support is disabled for secondary accounts Inbox outbox and instant message log Each profile has a single inbox a single outbox and a single instant message log The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received call The following figure is an example of the Inbox call details view 160 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev a
176. covers from Critical error 2 IP Deskphone recovers from Major and Critical errors Default is 255 which is equivalent to the recovery level of 2 LOG LEVEL x This parameter defines which IP Deskphone bugs are logged in the ECR file The following values are used for configuring the logging level on the IP Deskphone x level of bugs from 0 to 255 The default value is 2 0 logging is blocked 1 log only Critical bugs 2 log Critical Major bugs 3 log Critical Major Minor bugs if gt 4 log all information and bugs Note LOG LEVEL 4 is intended for debug purposes only Do not set LOG LEVEL to 4 or a higher value unless you are instructed to do so by Avaya support Create the IP Deskphone specific configuration file on the provisioning server If the IP Deskphone encounters a USER CONFIG section while parsing the 12xxSIP cfg configuration file the IP Deskphone downloads the IP Deskphone specific configuration file SIP mac id gt cfg IP Deskphone specific configuration files support customizing the IP Deskphone on a IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file Most of the parameters in the IP Deskphone configuration file are saved on the IP Deskphone Removing a parameter from the IP Deskphone configuration file does not change the parameters saved on a configured IP Deskphone If a parameter is configure
177. d the IP Deskphone sends several requests one after another in different timeout intervals based on the formula timeout i 2 timeout i 1 1sec where i is number of retries and timeout O DHCP INITIAL TIMEOUT The maximum timeout between Discovery requests cannot be greater than 64 seconds If the value of the next timeout becomes greater than 64 seconds the DHCP client stops increasing the timeout interval and keeps the timeout value of 64 seconds Cached IP address 14 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Features If an IP Deskphone fails to obtain an IP address from the DHCP process SIP 4 3 enables the IP Deskphone to use the phone s previously used IP address as long as there is not an IP address conflict The following configuration parameter is introduced CACHED IP ENABLED YES NO default value is NO If DHCP YES on the IP Deskphone then the cached IP parameter can also be modified through the IP Deskphone s UI in the Network gt Diagnostics menu DHCP untag SIP 4 3 introduces the configuration parameter DHCP UNTAG ENABLED YES NO default value is NO When this parameter is enabled DHCP Untag functionality operates in the following manner the IP Deskphone attempts to obtain an IP address in a VLAN DHCP discovery frames are tagged If the DHCP server is unreachable then after
178. d only in the IP Deskphone specific configuration file removing the IP Deskphone specific configuration file does not clear the setting Important If the 12xxSIP cfg configuration file contains a USER CONFIG section Avaya recommends that DOWNLOAD MODE be configured as FORCED This is a global setting for all IP Deskphones used to determine if the mac id file should be read Alternatively if the user wants to use DOWNLOAD MODE configured to AUTO when a change is made to any mac id file the version number should be incremented so that all IP Deskphones read the file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 85 Configure the provisioning server Table 7 IP Deskphone configuration commands on page 86 provides a summary of the commands that can be used in the IP Deskphone configuration file The syntax of each command is summarized in User Login commands on page 86 Table 7 IP Deskphone configuration commands Auto login AUTOLOGIN ID KEYO1 AUTOLOGIN PASSWD KEYO1 User Login commands AUTOLOGIN ID KEYO1 xx userlID domain name This parameter is located within the IP Deskphone specific configuration file This is the ID that the IP Deskphone uses to register and authenticate The default User ID user1 is used if an ID is not supplied and the IP Deskphone is not logged in indicates that the IP Deskphone should use its mac address lower case as the User
179. d warning A warning window informing you of the approaching evaluation expiration date appears on the IP Deskphone at the following predefined times 15 days before expiration date 7 days before expiration date 1 day before expiration date The following figure is an example of the evaluation threshold warning JOO 01 10 1 00 am Evaluation period will expire on Jan 11 2009 Contact your administrator inan Lamesh mei e Figure 73 Evaluation threshold warning SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 309 Licensing Licensing expiry threshold warning When the expiration date of the node locked licence approaches a warning window is displayed on the IP Deskphone The warning window indicates when the license will expire and notifies you at the following predefined times 30 days before the license expires 15 days before the license expires 7 days before the license expires 1 day before the license expires The following figure is an example of the license expiry threshold warning NUL 01 10 1 00 am Licensing for phone features will expire on Jan 11 2009 Contact your administrator sai Le ee Coat Figure 74 License expiry threshold warning Licensed features The following Standard features are available to all users without a token SIP Core Features RFC3261 and SIPPING 19 3 way calling and conference calling Audio codecs standard and w
180. dE kot NAN ERO Ma T 193 ea EN ngak 193 gl ah a nan nan an aa al PA oo AT 194 Chapter 18 Emergency Servit6S ooooooo o oo oooooooco coooooooooooo0 oo0 ooooooooooo oc 197 er ta 197 Location mO Ma Mn na bx ceo nee c EM abu nk m ER Casse Dites du pln Liu ena 198 Dialing pian CO RMGUTS HON m 198 Feature impact on coblgurelioB Task oa ne biadab Maak ra dl ER ALD ER da a C aa 200 Network Element e 201 Menara Sasis Ot eneg ea Oa IE NE E TS 201 Re ane ea ee Oo o pa memang akash 202 Chapter 19 IP Deskphone restrictionSs oooooo mma 203 Seras package WAS ANNAN ns 203 Best Riding NS AN ae aa 203 Chapter 20 NAT firewall traverSal ooooooom momen 205 Chapter 21 Three port switch and VLAN functionality oooooo an 207 An Oei NA prc T 207 Chapter 22 SIP messages supported by the IP Deskphone 211 A sits e T E 211 clair n I mm 212 Tux Response information Respon oS nona ae beads MA ao dde aad dus E SK Halen 212 2xXx Response Successiul es rice 213 oi Response Redireclon Fes ONS AAA E eee eee 213 4xx Response Reg est failure Pesporiebs cop es pex enni rr REF een eee i IRE E re eee 214 bxx Response Server failure reSpOr BO one maa kasa kah 216 XS Response CGlobal PESOS ES Rm 217
181. ditional logons on page 152 Automatic logon on page 152 Logging off on page 153 Primary account logout on page 153 e Secondary account logout on page 154 Server failover on page 154 Cable unplugged on page 154 Line keys on page 155 Making a call on page 156 Receiving a call on page 156 Being in a call on page 157 Instant messages on page 158 Menu features on page 158 Modifying settings on page 158 Programmable keys on page 160 Inbox outbox and instant message log on page 160 Address Books on page 161 User status on page 162 Notifications on page 165 Account selection on page 165 Feature dependencies and restrictions on page 166 Performance characteristics on page 166 CS 1000 Several keys with the same DN on a TN on page 166 Configuration Depending on server policy the Multiuser feature can require you to configure the PROMPT AUTHNAME ENABLE value to YES in the device configuration file This enables a 150 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Initial logon prompt that requires you to enter an Authentication ID that is different from the Login ID For example CS 1000 requires an Authentication ID to find a corresponding TN and a Login ID to find a key enabling PROMPT AUTHNAME ENABLE creates a prompt for the authentication ID When you configure Multiuser consider t
182. during an emergency call During an emergency call the keys function as follows the Services Inbox Outbox and Address Book keys are all disabled a right click of the mouse does not show the services menu the conspicuous keys are disabled the mute key and hold key are disabled the increase and decrease volume keys remain functional the feature keys are visible and all except the speed dial keys are functional Shut down and restart If the IP Deskphone turns on or off the IP Deskphone restarts in the usual way reads the config file and receives the location information through LLDP MED or DHCP protocols from the Layer 2 switch or DHCP server which must be available and properly configured Otherwise the IP Deskphone is not provided with valid location information and cannot transmit that information when making an emergency call 202 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 19 IP Deskphone restrictions Service package restrictions Individual features and feature restrictions are sent to the IP Deskphone as a part of the service package every time a particular user logs on to the IP Deskphone If the Call Server does not support service packages or if the Call Server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and Con
183. e IP Deskphone The values are 1 to 12 The default value is 10 x the maximum number of possible active calls MAX BLFCALLS x defines the maximum number of available Busy Lamp Field BLF calls on the IP Deskphone The values are 1 to 10 The default value is 10 x the maximum number of available Busy Lamp Field BLF calls The MAX BLFCALLS parameter value cannot be greater than the MAX APPEARANCE parameter value If the value of the MAX BLFCALLS parameter is greater than the value of the MAX APPEARANCE parameter the value of the MAX BLFCALLS parameter is reduced by force and takes the value of the MAX APPEARANCE parameter MAX BLFCALLS MAX APPEARANCE BLF ENABLE Y N SCS SIPX used to enable or disable the Busy Lamp Field BLF feature support If configured as Y the flag BLF RESOURCE LIST URI is not ignored and the BLF feature is used The values are Y N SCS and SIPX The default is N When BLF ENABLE has the SCS or SIPX value the BLF RESOURCE LIST URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format rl C lt username gt lt domain gt 72 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file BLF RESOURCE LIST URI blf uri used to configure the Busy Lamp Field BLF resource list URI for the BLF feature You must use the URI provided by the proxy when
184. e certificate verification There are two methods to validate a certificate before the IP Deskphone can use it Certificate Revocation List CRL The Certificate Revocation List method has a limitation in the number of CRL entries used due to the limitation of the IP Deskphone memory It supports up to 100 CRL entries Certificate Trust List CTL The Certificate Trust Line is a collection of certificates bundled together into a file and downloaded into the IP Deskphone The file is signed and all of the certificates in the bundle are inherently trusted by the IP Deskphone id the file signature is verified You can use the CTL in place of a CRL because in the IP Deskphone the CTL is much smaller than the CRL SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 243 Certificate based authentication The IP Deskphone uses CTL to verify the various network elements such as proxy servers and provisioning servers For the IP Deskphone to trust any network element the certificate of the IP Deskphone must be added to the CTL The use of CTL is optional If CTL is not installed on the IP Deskphone the authentication of the network element reverts back to the default which is to authenticate the certificate chain to a root certificate trusted by the IP Deskphone A file is signed by appending a digital signature which is created using a Signing Certificate The Signing Certificate must either be directly is
185. e Call Arrangement SCA and Multiple Call Arrangement MCA Single Call Arrangement Single Call Arrangement SCA MADN allows only a single active call on the DN regardless of the number of DN appearances Acall on a DN appearance makes all other appearances busy they cannot receive or make calls Activity on one DN appearance reflects on other appearances this is achieved by using the Event Dialog SIP feature For more information refer to RFC 4235 SCA MADN provides Automatic Privacy for telephones that share a DN When a call is in progress on the DN no other telephone on which the DN appears can bridge into the call unless the call is put on hold Telephones with a Privacy Override Allowed POA Class of Service can bridge into an established call on an SCA MADN However you cannot bridge into a call until the call establishes Any user with the MADN SCA feature can put a call on hold Any other user in the group can pick up the held call by accessing the line key with SCA provisioned The state of the user s group is reflected in the line key icon Three states are available idle active and held For more information about line key icons see the applicable IP Deskphone User Guide SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 145 Multiple Appearance Directory Number TN1 TN2 TN3 TN 100 0 0 1 TN 100002 TN 100003 CLS POAPPOD CLS PONPOD CLS PONPOD S
186. e IP Deskphone Information details screen and the context sensitive soft key that invokes it The values are YES and NO The default value is NO YES disables access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it NO enables access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it BG IMAGE ENABLE Y N used to configure the background image file for the display in newly created profiles and can completely disable the background image feature and disable the corresponding user interface If the specified file does not exist in the images folder of the IP Deskphone no background image is used for the display The values are Y and N The default value is Y BG IMG SELECT ENABLE Y N used to change the selected background image for the display If the flag is configured to N the UI to change the background image is hidden from the user locking the currently configured image as the background image on the IP Deskphone The values are Y and N The default value is Y SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 71 Configure the provisioning server USE BG IMAGE image filename used to configure the background image for the display of newly created profiles by specifying a file name available on the FFS BG IMAGE ENABLE must be configured as Y in order to select a background i
187. e calculated for a call channel MOS LQ The VQMon listening quality MOS score calculated for a call channel Packet loss rate The percentage of total packets loss versus packets received R factor A measurement of voice quality based on network impairments including burst packet loss delay and encoding decoding algorithm selection End of call report The IP Deskphone sends a report using VAMON Publish message to the proxy The proxy redirects the publish ID described within the report An end of call report is always generated if VOMON is enabled The IP Deskphone does not negotiate or exchange messages with the device defined using PUBLISH IP options Session interval report The IP Deskphone can send voice quality reports at time intervals defined in the Device Configuration file The minimum and default time interval is 60 seconds If the IP Deskphone sends session interval reports more frequently then a threshold violation has occurred SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 117 Voice Quality Monitoring Alert interval report When the IP Deskphone detects that a voice quality metric has exceeded a threshold the IP Deskphone initiates a timer which sends a message to the server every 5 seconds When all voice quality metrics fall below the threshold values the IP Deskphone stops sending VQMON Publish messages with the report The alert interval report does not diffe
188. e current key or entry the IP Deskphone attempts to remove the call on hold after the key or entry call is complete The following is a description of how the auto retrieve function operates 1 A is talking to B when A invokes the Speed Dial List and selects an entry 2 The call between A and B is placed on hold and A places another outgoing call to C a URI specified in the Speed Dial List entry 3 When the call between A and C is complete if the auto retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take the call between A and B off hold If another call comes in during the call between A and C or if the state of the call between A and B changes when the call between A and C is active the re connection of the call between A and B may not always happen The following is an example of a Speed Dial List file that must be loaded through provisioning key label S1 target sl avaya com retrieve YES mode MidCallOnly type spdial key label S2 retrieve NO mode IdleOnly subject subject2 target s2 avaya com type spdial key label S3 retrieve NO target s3 avaya com type spdial SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 173 Features Busy Lamp Field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a co
189. e default is transfertovm TOVM_VOICEMAIL_PARAM lt string gt customizes the parameter name of the SIP URI of the voice mail system The default is mbid SCA APPEARANCES configures the maximum number of appearances used for outgoing calls by the Shared Call Appearance SCA group The valid range for this parameter is 2 to 24 The default value is 12 SCA HOLD BEHAVIOR PRIVATE PUBLIC configures the default behavior of the hold button when user determined behavior does not exist When a user creates a new profile the default behavior is taken from this setting After the creation of a new profile this configuration setting is not used The default option is PUBLIC SCA LINE SEIZE EXPIRES timeout This parameter allows the administrator to specify expiration time in seconds for line seize subscriptions Single Call Appearance Allowed values are from 10 to 30 seconds The default value is 15 seconds timeout expiration time for line seize subscriptions in seconds RTP MIN PORT The minimum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50000 RTP MAX PORT The maximum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50100 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 55 Configure the provisi
190. e default value is YES YES allows the user to delete or copy WAV files on the IP Deskphone through the file manager NO does not allow the user to delete of copy WAV files on the IP Deskphone through the file manager FM IMAGES ENABLE Y N allows the user to act on JPG and PNG files using the file manager The values are Y and N The default value is Y FM CERTS ENABLE Y N allows the user to act on CER and PEM files using the file manager The values are Y and N The default value is N FM CONFIG ENABLE Y N allows the user to act on CFG files using the file manager The values are Y and N The default value is N FM LOGS ENABLE Y N allows the user to act on CFG files using the file manager The values are Y and N The default value is Y HOTLINE ENABLE Y N indicates if Hotline Service is enabled or disabled The values are Yes and No The default value is No HOTLINE URL used as the To field of INVITE message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Deskphone The HOTLINE URL SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 73 Configure the provisioning server is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone The d
191. e file transfer The Secure Shell Handler SSH is a widely used protocol for providing secure logon access to run commands remotely To establish a connection you must access the SSH capable client and know the user name and password that is configured on the IP Deskphone through the use of the provisioning system Secure File Transfer Protocol SFTP lets the administrator securely log on to the IP Deskphone using the common user name and password shared with SSH PDT After you logon the IP Deskphone displays a list of files on the flash file that you can transfer SSH and SFTP configuration parameters The following table provides a list of SSH and SFTP configuration parameters Parameter Description Default value Boundaries Enable Enables the SSH server Not checked off Not checked off SSH on the IP Deskphone for Checked on secure shell access Enable Enables the SFTP server Not checked off Not checked off SFTP on the IP Deskphone for appears dimmed until Checked on secure FTP access SSH SSH is enabled must be enabled for SFTP to be enabled User ID The User ID that must be None Non null string entered when connecting Maximum 49 to the IP Deskphone SSH characters or SFTP Password The password that must None Non null string be entered when Maximum 49 connecting to the IP characters Deskphone through SSH SFTP UI Properties for Device Settings SSH and SFTP para
192. e form of a PKCS7 detached signature of the file in PEM format A detached signature is a signature that does not embed the content that is signed SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Validating a certificate using the Certificate Trust List The IP Deskphone does not accept unsigned CTL files After a CTL file is accepted the included certificates are added to the trusted certificate store of the IP Deskphone Important Do not insert additional characters between the Certificate and the Digital Signature Otherwise the validation fails Do not change any information from the original file content that was used to create the signature Otherwise the signature becomes invalid and you must create a new signature 2 The CTL is provisioned to the IP Deskphone in a secure way Avaya recommends that you use HTTPS as the secure method to download the CTL file to the IP Deskphone 3 The IP Deskphone checks the validity periods as follows Not Valid Before Not used Not Valid After The IP Deskphone checks this when The CTL file is downloaded Every 24 hours When a remote certificate is presented to the IP Deskphone The CTL is expired the CTL is deleted and an event is logged in the security log 4 After the IP Deskphone starts a TLS channel with a server EAP or TLS and receives a server certificate the IP Deskphone validates the certificate
193. e locked License status Active Token type Evaluation Tokens requested 3 Tokens acquired 0 Token expiry 15 dayts nns Laus lumus send Figure 69 IP Deskphone in an evaluation period 306 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Alarms Alarms The license feature provides notifications on the IP Deskphone screen about the licensing status The license feature provides notification on the IP Deskphone screen if the following conditions apply No avaliable tokens Expired tokens Evaluation period has ended A notification message is displayed in a pop up window on top of the IP Deskphone screen The window can be dismissed by pressing the Stop key or by lifting the handset After the message is dismissed the IP Deskphone closes the warning window The warning window re displays every 24 hours at 1 00 am You can configure the time frame through the IP Deskphone configuration system If the licensed features are disabled the IP Deskphone cannot display any type of window warning Support warning A Support warning is used to direct the user to contact technical support The actual label displayed on the screen and the contact information are specified in the device configuration file License not available warning A warning window indicating that a license is not available appears on the IP Deskphone screen when the token request or refre
194. e macadamian Custom keys file The Custom keys file enables programmable keys to be provisioned for the IP Deskphone This file consists of multiple sections SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 177 Features index index of the physical key on which the feature is made available This uses the same numbering as on the IP Deskphone user interface right hand keys then left hand keys then Expansion Module keys label the text which appears next to the key on the IP Deskphone screen type the feature programmed on the key audiocodecs priority order list of codecs autoanswer allowed addresses for acceptance of auto answer requests key configuration for programmable keys prefs main profile preferences reasons list of reject reasons subjects list of call subjects versions The sections in the custom keys file can be in any order Each section contains parameters and values All parameters should contain values except for the following banner screensvrText screensvrimage e backgroundImage hotlineURL If a parameter has no value its previous value is restored For parameters which are allowed blank values if the parameter is blank then the value is cleared The custom keys file supports sections which contain user preferences This file has the same format as the prefs txt file which is stored on the flash of the IP
195. e package NO the IP Deskphone does not download the service package MAX ADHOC PORTS 1 0 4 indicates the maximum number of users supported for ad hoc conferencing on the server This value must be the same as the value configured on the server When ENABLE SERVICE PACKAGE is enabled the preceding parameters are ignored CONFERENCE URI x contains the conference Uniform Resource Identifier URI for example CONFERENCE URI1 conference bvw com x the SIP domain number from 1 to 5 ADHOC ENABLED YES NO This parameter configures support for ad hoc conferencing for the Call Server The default value is NO If a service package is used then this is provided by the service package x the SIP domain number from 1 to 5 YES the Call Server supports ad hoc conferencing 68 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file NO the Call Serverr does not support ad hoc conferencing MAX ADHOC PORTS x max ports number This parameter configures the maximum number of adhoc conference participants that can join the conference on the IP Deskphone x the SIP domain number from 1 to 5 max ports number number of participants from O to 4 The default value is O INTERCOM PAGING YES NO allows the IP Deskphone to belong to a paging group When a page group call is received a one way spe
196. e the same hardware but the order number of an IP Deskphone with UNIStim software is different from the order number of an IP Deskphone with SIP software If you have an IP Deskphone with UNIStim software you can convert the software to SIP software For information on how to convert the UNIStim software to SIP software and download the most recent version of SIP software see Upgrade and convert the IP Deskphone software on page 105 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 29 Overview This chapter explains how to configure the provisioning server and the DHCP server Note The provisioning server is where the software and the configuration files for the IP Deskphones convert an IP Deskphone with UNIStim software to an IP Deskphone with SIP software provision the Device Settings parameters on the IP Deskphones with SIP software Important Converting the software on an IP Deskphone from UNIStim software to SIP software overwrites the UNIStim software The IP Deskphone cannot operate in both modes simultaneously A switch from UNIStim to SIP software or SIP to UNIStim software requires a software reload The following figure shows the main components of the 1230 IP Deskphone with SIP software Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive Soft keys Enter key self labeled Copy key Inbox key Services key Redial key Quit
197. e xxx is the UNIStim version number appropriate for the hardware release of your IP Deskphone for example 062AC5L and yyy bin is the filename containing the version number for example SIP12x004 01 03 00 bin Power the IP Deskphone off and on The IP Deskphone reboots and contacts the TFTP server upon bootup and downloads the new UNIStim software Reset Factory Settings support A configured IP Deskphone can be reset to factory defaults to clear all stored information and preference data By activating this mode the data stored on the IP Deskphone is erased and the administrator can reconfigure it for a new user The IP Deskphone resets data stored in the EEPROM to factory defaults and erases files in TFFS There are two ways to activate Reset to Factory Settings 1 2 by entering a Special Key Sequence SKS or remotely using SSH PDT After you activate Reset to Factory Settings the action is registered in the ECR log file Activating Reset to Factory Setting by SKS 1 2 At any point while the IP Deskphone is operating press the Special Key Sequence SKS Enter the following command 73639 lt MAC gt or renew lt MAC gt For example the MAC address A1B2C3D4E5F6 can be translated to 212223343536 Therefore the SKS would be 73639212223343536 After the proper sequence is entered on the IP Deskphone the confirmation screen appears Press the YES context sensitive soft key
198. ech path is created to the IP Deskphone and the IP Deskphone automatically goes to a hands free intercom state YES intercom paging functionality is enabled NO intercom paging functionality is disabled LOGOUT WITHOUT PASSWORD YES NO allows the user to log off without entering their password if the administrator enables LOGOUT WITHOUT PASSWORD feature YES enables the user to logout without a password NO does not allow the user to logout without a password REMOTE CHECK FOR UPDATE YES NO provides the functionality to start a check to remotely update the IP Deskphone with the latest software present on the Trivial File Transfer Protocol TFTP server You can enable or disable this feature with the flag present in the Device Configuration file By default this flag is set to NO YES prompt the user about the scheduled event and the user can accept or reject the scheduled software update check by pressing the YES or NO soft key NO disables the remote check for update option SECURE INCALL DIGITS YES NO shows the typed digits as asterisks when the user makes a call into the voice mail When this feature is enabled the most recently pressed key is displayed but is overwritten by an asterisk when the next key is pressed The user has the option to Hide or Unhide the digits typed YES provides the secure digits while in call functionality NO disables the secure digits while
199. echanism Use one of the next three methods to invoke a software upgrade on the IP Deskphone with SIP Software a Power off and power on the IP Deskphone b Select Services gt System gt Check For Updates on the IP Deskphone c Allow for an automatic check for updates to occur See AUTO UPDATE under Feature configuration commands on page 55 Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file and therefore does not cause a software upgrade Upgrade to the minimum UNIStim Software The Avaya 1200 Series IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed You can convert the software on an IP Deskphone from UNIStim to 106 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Upgrade to the minimum UNIStim Software SIP To successfully convert the software from UNIStim to SIP the UNIStim software version on your IP Deskphone must be 062AC5L or higher Identify the current version of UNIStim software For a new Avaya 1200 Series IP Deskphone follow Identify the current version of UNIStim software to determine the version number of the UNIStim software on an IP Deskphone For an IP Deskphone already in use follow Checking the UNIStim software version
200. ecurity for the media path Security Descriptions for the Session Description Protocol SDESC RFC4586 defines a mechanism to transmit the necessary cryptographic parameters between two end points SRTP is initiated when Secure Real time Transport Control Protocol SRTCP allows both sides of a conversation to agree on the keys you can use to encrypt or decrypt the messages that are transmitted Media security SRTP Secure RTP SRTP encrypts the media path between two end points After both end points agree on the necessary parameters to encrypt and decrypt audio packets the voice path between them is established SRTP is configured on the IP Deskphone to provide multiple levels of protection SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 285 Security The following table highlights the two cipher suites that are used and their related parameters Table 85 SRTP properties Parameter AES CM 128 HMA AES CM 128 HMAC SHA1 32 C SHA1 80 Master key 128 bits 128 bits length Master salt 112 bits 112 bits length SRTP lifetime 2 48 packets 2 48 packets SRTCP lifetime 2 31 packets 2 31 packets Cipher AES Counter Mode AES Counter Mode Encryption key 128 bits 128 bits MAC HMAC SHA1 HMAC SHA1 SRTP auth tag 80 bits 32 bits SRTCP auth tag 80 bits 80 bits SRTP auth key 160 bits 160 bits len SRTCP auth key 160 bits 160 bits len Ca
201. ed to USE AUTOLOGIN ID If the config file does not contain AUTOLOGIN AUTHID KEYXxx the client uses the value from AUTOLOGIN ID KEYxx PROMPT AUTHNAME ENABLE is used to determine if the authentication ID screen is presented to the user The default value is NO YES after the user login name is entered the authentication ID screen appears NO after the user login name is entered the password screen appears AUTO UPDATE YES NO is a command to enable or disable the automatic updating of the IP Deskphone with SIP Software configuration files from the provisioning server Enabling this command causes the IP Deskphone with SIP Software to check for updates once every day The default is disabled YES turns on the AUTO UPDATE feature SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 59 Configure the provisioning server NO turns off the AUTO UPDATE feature Note If the IP Deskphone encounters any Major or Critical error in memory during the Auto update process the IP Deskphone reboots based on the recovery level configured AUTO UPDATE TIME x is the actual time in seconds starting from midnight before an automatic update occurs Each IP Deskphone adds random numbers to the time specified by this command so that every IP Deskphone does not try to access the provisioning server at the same time By default the automatic update feature is disabled see AUTO UPDATE RA
202. edded in end devices which are possibly behind a NAT A STUN server can be located using DNS SRV records using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Deskphone sends one or more Binding Request packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Deskphone uses for the other protocol because this is the address translation information that the IP Deskphone tries to discover The server returns Binding Response packets which tell the IP Deskphone the public IP address and port number from which it received the Binding Request The IP Deskphone knows the private IP address and port number it used to send the Binding Request and therefore it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the request the IP Deskphone knows no NATs are present The IP Deskphone supports two methods for NAT traversal of the signaling path SIP PING STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT trave
203. ee use hold and mute set the contrast set the language Installation overview To install the IP Deskphone with SIP Software three basic steps are required 1 Configure the provisioning server and optionally the DHCP server The function of the provisioning server is to provide configuration options to every IP Deskphone throughout the network The DHCP server can be configured to provide basic SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 31 Overview network configuration data or a more comprehensive set of network configuration data for the IP Deskphone with SIP Software 2 Load SIP Software on the IP Deskphone 3 Configure the initial network configuration parameters on the IP Deskphone with SIP Software 32 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Installation overview Configure the IP Deskphone Confirm that the UNIStim Fimware is the minimum acceptable version 0625 C39 Are you converting the fimware on the IP Deskphone from UNIStim to SIP ves Download the IP Deskphone SIP Firmware and place it on the provisioning server Download the IP Deskphone Firmware and place it on the provisioning server Create the configuration files on the provisioning server Create the configuration files on the provisioning server that are specific to con
204. efault option MAX RING TIME x an integer between 30 and 600 that configures the number of seconds for incoming calls to ring before ignoring them The default value is 120 ENABLE UPDATE YES NO YES enables UPDATE message support and adds UPDATE to ALLOW header This is the default option NO disables UPDATE message support 56 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file Note ENABLE UPDATE is provisioned after user logoff PROMPT ON LOCATION OTHER YES NO YES prompt the user to select new location if location other was previously selected NO do not prompt the user to select new location if location other was previously selected This is the default option VMAIL vmail number is the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as a parameter This is the default link for a new user profile only Individual users can customize the link through Prefs Message Options Voice Mail Settings This command has no effect on the user profiles after it is created vmail number the number or URI of the voicemail server VMAIL DELAY x is a delay configured in milliseconds between when the voice mail server answers the call and the start of dialing the voice mail user ID The default value is 1000ms X
205. efault value is Hotline SESSION TIMER ENABLE YES NO indicates if the session timer service is enabled or disabled The values are Yes and No The default value is Yes YES the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 NO the Session Timer Service is disabled SESSION TIMER DEFAULT SE indicates the default session expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in units of delta seconds The default value is 1800 SESSION TIMER MIN SE indicates the minimum session expiration in seconds The default value is 1800 SET REQ REFRESHER 0 1 2 indicates what refresher value is configured in the initial session request The values are 0 1 and 2 The default value is O 0 indicates that the refresher is omitted 1 indicates that the refresher is configured to UAC 2 indicates that the refresher is configured to UAS SET RESP REFRESHER 0 1 2 indicates what refresher value is configured in the 200 OK response The values are 0 1 and 2 The default value is 2 0 indicates that the refresher is omitted only valid when SET REQ REFRESHER is not equal to 0 1 indicates that the refresher is configured to UAS 2 indicates t
206. en 340 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Advanced Diag Tools Table 109 Context sensitive soft keys for the Advanced Diag Tools screen Context sensitive soft key Action Apply Invokes the selected service Back Dismisses the dialog box and returns you to the Diagnostics menu The following table describes the function of the navigation keys for the Advanced Diag Tools screen Table 110 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Enter Use the Enter key to enter the editing mode for the active configurable field or change the value for check boxes Port Mirroring The Port Mirroring field behavior depends on the device configuration flag defined by the administrator The following device configuration file parameter manages the PC Port Mirroring option PORT MIRROR ENABLE YES NO The command determines whether or not the option can be managed If PORT MIRROR ENABLE is YES then you can activate or deactivate the option The Port Mirroring prompt in the Network gt Diagnostics gt Advanced Diag Tools menu is enabled and can be modified If PORT MIRROR ENABLE is NO then you cannot manage the option The Port Mirroring prompt in the Advanced Diag Tools menu is disabled dimmed Port Mirroring is disabled The default va
207. en pressed after a phone number is entered 66 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes FORCE OCT ENDDIAL YES NO a flag used to override attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI SNTP ENABLE YES NO allows the IP Deskphone to obtain the time and date from an NTP server The default is NO The IP Deskphone updates the time once every 24 hours from the NTP server If the IP Deskphone cannot contact the server the IP Deskphone tries every 15 minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP ENABLE is configured as NO the IP Deskphone tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date YES enables NTP NO disables NTP SNTP SERVER ip address the IP address or FQDN of the NTP server that provides the time and date to the IP Deskphone If this is not specified the IP Deskph
208. ends the device certificate request to the CA server the IP Deskphone prompts the administrator to enter a challenge password The use of a password is optional depending on the configuration of the SCEP server If the SCEP server is configured to not require a password the administrator does not enter a value and presses the OK Context sensitive soft key The name included in the device certificate request is constructed using the hostname and domain name shown in the Network Configuration screen immediately under the CA server If there is no hostname entered a hostname is created using the IP Deskphone MAC address according to the form NTIPP012345 where NTIPP is an acronym for IP Deskphone and 012345 are the last six hex digits of the MAC address By default the certificate request includes a Subject Common Name in the form of hostname domainname The SCEP configuration fields in each DCP provide more flexibility in the form and location of this name Device Certificate Authentication Considerations for SCEP An important aspect of the device certificate request is the format and location of the name that is requested for the device certificate The server presented with a device certificate by the IP Deskphone always confirms the authenticity of the certificate by verifying that the issuer of the device certificate is trusted by the server and that the signature on the device certificate is authentic by performing certificate chain validation
209. enticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP Re authentication The re authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone If the re authentication fails or times out the IP Deskphone becomes inoperable Re authentication interval is controlled by the Layer 2 switch re authentication interval parameter The minimum supported re authentication interval when EAP MD5 and EAP PEAP are configured is 10 seconds for EAP TLS the minimum interval is 20 seconds SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 257 Certificate based authentication Provisioning configuration file download Securely download provisioning configuration files through HTTPS Provisioning configuration files download through HTTPS The IP Deskphone can contact a provisioning server and download an 12xxSIP cfg file to identify additional files and protocols used When a file is identified and the protocol specified in the protocol parameter is HTTPS the IP Deskphone contacts the target server and negotiates a TLS connection Then the IP Deskphone downloads the specified file and terminates the connection HTTP connection over TLS is established by using single or mutual authentication Single Authentication A server certificate user na
210. equest SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 77 Configure the provisioning server NO the Answer Mode is not supported default ANSWER MODE MAXALLOWADDR max addr This parameter specifies the maximum number of addresses that can be white listed for Answer Mode support The allowed values are from 0 to 200 The default value is 100 max addr maximum number of addresses ANSWER MODE MICMUTE YES NO This parameter specifies if the microphone is muted when a call is auto answered by the Answer Mode functionality YES mute the microphone NO do not mute the microphone default value PREFER CUSTOMIZED RBT YES NO This parameter configures the opportunity to not stop the customized ringback tone when a 180 Ringing message is received YES after receiving a 180 Ringing message without SDP body the media stream is not closed and the customized ringback tone continues to play NO after receiving a 180 Ringing message without SDP body the media stream is closed and local ringback tone is generated default FIPS MODE YES NO FIPS mode is used in a Federal environment This parameter verifies that the IP Deskphone is in Federal Information Processing Standards FIPS certified mode Note The FIPS MODE parameter has an interaction with the IM MODE parameter Refer to the IM MODE parameter description QoS and ToS commands AVAYA AUTOMAT
211. er Description Default Boundaries name value OS Keep Selecting this value causes the Not checked Checked alive only OS TCP Keep alive functions to be used instead of the CRLF ping pong mechanism Some system deployments may prefer the lighter weight TCP keep alive 284 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com SRTP SRTP Parameter name Description Default value Boundaries Keep alive This is a value measured in seconds that the IP Deskphone uses when a connection to the server is established using TCP or TLS The IP Deskphone periodically sends a packet to the server which contains a pair of CRLF to ensure the server is responding 30 Min 5 Max 1800 Register Retry When a connection failure occurs this value in seconds is how long the IP Deskphone waits before attempting to reregister with the proxy 30 Min 30 Max 1800 Register Max Retry After a failure to reconnect with the proxy the IP Deskphone increases the amount of time that it waits for the next registration retry attempt This value measured in seconds is the maximum value that the IP Deskphone waits in between retry attempts 1800 Min 600 Max 1800 Secure Real time Transport Protocol SRTP encrypts the Real time Transport Protocol RTP traffic between two end points to achieve full s
212. er allows you to enable disable the Fail Back to Primary feature YES enables the fail back NO disables the fail back default CACHED IP ENABLED YES NO This parameter configures the cached IP feature The parameter defines whether the IP Deskphone uses the IP address information previously configured if the IP Deskphone is not able to reach DHCP server or if it should interrupt regular work and wait for a DHCP response The default is NO YES the last IP address information is used if the DHCP server is not reached NO Must receive a response to assign the IP Deskphone an IP address default PCPORT ENABLE YES NO This parameter enables disables the PC port The default is YES YES PC port is active default NO PC port is disabled LLDP ENABLE YES NO YES 802 1ab LLDP is enabled NO 802 1ab LLDP is disabled default HTTP RETRY NUMBER x This parameter configures the number of times the IP Deskphone attempts to contact the server when an HTTP 503 server is unavailable response is received The IP Deskphone stops trying to connect to the server after HTTP RETRY NUMBER unsuccessful attempts have been made or if any other response except HTTP 503 is received from the server X positive integer The default is 5 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 53 Configure the provisioning server If HTTP RETRY N
213. erver Profile file on startup or the download can be initiated through pressing the Services key on the IP Deskphone and selecting Check for Updates gt Upgrade DEVICE CONFIG from the menu Information about profiles is presented in the IP Deskphone File Manager If a Server Profile file is downloaded on the IP Deskphone the file name profile1 dat or profile2 dat is displayed in the System folder of the File Manager To delete a Server Profile on the IP Deskphone press the Delete soft key the profile is completely removed from flash and main memory When a server profile is deleted if parameters in the server profile have corresponding parameters in the System Configuration file then those System Configuration file parameters are implemented after the server profile parameters are deleted The content of each file can be viewd by using the prtcfg command in the PDT shell or by using the printProfConfig n command in the vxshell where n is one of the following values 0 root System Configuration file 1 first profile 2 second profile 3 all profiles any other value all profiles 188 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 16 Hotline service The Hotline service allows you to provision a SIP IP Deskphone to a Hotline Phone From a Hotline Phone you can automatically make a call to a designated number A Hotline
214. ervice dialing plan configuration 198 Emergency Services ooooooo oom 197 Ethernet port mode configuration 134 F Failover support in centralized deployment 14 Feature configuration commands 55 Feature dependencies and restrictions 148 G Gateway EE 128 H Hotline option configuration ooooo 17 HTTP 503 response enhancement 19 l Identify the current version of UNIStim Software 107 Ignore GARP eet eens n iere rtr nire teta hia 132 Install the SIP software ooo oo 99 Installation overview o oooocccn 31 Installing the IP IP Deskphone ooooo 97 IP Deskphone diagnostics iooooooo 325 IP Deskphone restrictions ooo 203 L Licensable features ooooo 299 LLDP configuration ooo nseesreerrnnne na 134 Local Diagnostic Tools o cooooWo 327 366 SIP Software for Avaya 1200 Series IP Deskphones Administration M MADN keys display ocoocoocoooooWmWoWm 18 Maintenance and troubleshooting 321 Mandatory keywords in the provisioning file 40 Manual 12xxBoot cfg file download 101 Manual TFTP FTP HTTP 12xxBoot cfg file download 101 Media Priority bits configuration
215. es target for cfwd spdial im keys The SIP address to target when the key is pressed This is a mandatory attribute for spdial and im Omitting this attribute from a cfwd key creates a disable call forward key user for cfwd dnd presence keys The SIP address of the logged in user whose state should be modified Omitting this attribute creates apply to all users key subject for spdial Optional This is for the call subject to send on the call retrieve for spdial key Optional If this key is configured to Yes the autoretrieve mode is enabled state for presence keys Mandatory The state to apply when the key is pressed CONNECTED or UNAVAILABLE note for presence keys Optional The note to configure when the presence is changed arbitrary text An example of the syntax is provided below key index 2 label labell target lpgp macmcs madadamian com type spdial subject my first call subject key index 4 label label22 note on vacation State UNAVAILABLE Ltypespresence 182 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Roaming profiles Speed Dial List file The Speed Dial List file is used to populate the menu which appears when a Speed Dial List custom key is pressed The SDL key itself is provisioned using the device configuration file not the custom keys file The Speed Dial List file format i
216. esource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject options prompt appears VAL MANUAL B If the resource file is not signed and if there are no customer certificates then enter Finger Print Value and select Accept option manually DWNLD CFG SIGNING YES NO defines if configuration files 12xxSIP cfg are forced to sign if a customer certificate installed This parameter does not come into effect 76 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file if the customer certificates are installed The default parameter value is no The following are the acceptable values for this parameter NO If there is a customer certificate installed the downloaded file is automatically accepted without authentication YES Ifthere is a customer certificate installed the downloaded file must be signed and fully authenticated PRIMARY SERVER PROFILE FILENAME This parameter is the set of Server Profile configuration parameters to be applied for the Primary S1 SIP server filename the name of the Server Profile file to be applied for the Primary server for example profileO1 dat SECONDARY SERVER PROFILE FILENAME This parameter is the set of Server Profile configuration parameters to be applied for the Secondary S2 SIP server filename the name
217. eys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the logon process The following figure is an example of the IP Deskphone with and Expansion Module and multiple accounts C 3 Friend 4 missed calls View Serves Msgs Prefs ind Ss fy Qiu Friend2 000000000000000000 Figure 17 IP Deskphone with Expansion Module and multiple accounts Pressing a line key brings up a dialing prompt initiates a call to a preselected target or answers an incoming call See Making a call on page 156 At select account prompts such as the Logout screen or User Settings screen pressing a line key highlights the corresponding account See Account selection on page 165 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 155 Multiuser The icon for each line key reflects the state of the account associated with that line key If there is a call for the account a IP Deskphone icon displays the state of the call such as when the call is on hold or is ringing If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon The icon supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information The MADN do not disturb and call forwarding
218. fault handling 214 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 4xx Response Request failure responses 4xx Response Send Receive Comments 407 Proxy authentication No Yes See 401 required 408 Request timeout No Yes See default handling 410 Gone No Yes See Default error handling on page 217 See Default error handling on 413 Request entity page 217 The IP Deskphone No Yes i too large does not automatically retry if a retry after header is present 414 Request URL See Default error handling on No Yes too long page 217 The IP Deskphone can send this response when an incorrect 415 Unsupported content type is detected fora Media Yes Yes reguest Receiving this response falls through to the default handling See Default error handling on page 217 The IP Deskphone can respond with a 420 when checking reguired extensions of incoming reguests 20 Pad gs iis When receiving a 420 see default handling The IP Deskphone does not retry the request 480 Temporarily See Default error handling on f No Yes unavailable page 217 Incoming requests are matched against existing dialogs If a request appears to be in dialog 481 Call leg but does not have an existing transaction does not Yes Yes dialog the IP Deskphone responds exist with a 481 For incoming 481 responses the default h
219. ficate which is generated offline by a Certificate Authority CA The PKCS 12 file is encrypted using password at the time of generation to protect the private key See PKCS 12 download on page 242 For more information on defining a device certificate profile see Device certificate profiles on page 234 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 233 Certificate based authentication Device certificate profiles You can determine the method used to install a device certificate on the IP Deskphone Each device certificate installed on the IP Deskphone is attached to a Device Certificate Profile DCP The configuration of the profiles allows you to determine the method used to install a device certificate and provides you with some control over the device certificate attributes You can do the following Specify the method used to obtain a device certificate for the IP Deskphone SCEP or PKCS 12 Specify the purpose of a device certificate whether the certificate is used for EAP TLS or HTTPS for example allow sharing of device certificates Renew a device certificate obtained by SCEP Customize attributes requested from a SCEP server such as the Distinguished Name DN The following table defines the profile attributes and the allowed values for a device certificate profile Table 69 Device Certificate Profile Attribute Name Type Value s Default PKCS
220. figuration file The service package takes precedence over the device configuration file Service Package You can turn Hotline Service on or off through the Service Package or the device configuration file If the Hotline Service Enable parameter from the service package is configured as true the Hotline Service is enabled available from the service package Device configuration file The IP Deskphone uses the configuration parameters for the Hotline Service to indicate if Hotline Service is available and if a hotline call is in progress The following table describes the two configuration parameters in the device configuration file for Hotline Service Table 59 Hotline Service configuration parameters Parameter name Description Default HOTLINE ENABLE Indicates if Hotline Service is No indicates that Hotline enabled or disabled Service is disabled HOTLINE URL Used as To field of INVITE Hotline message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone The HOTLINE URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target 190 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Device configuration file Parameter name Description Default The Proxy server replaces the To field of INVITE request message with a real Hotline target when it recei
221. following is an example of a TLS authentication failure 1033 Minor FRI vxWorks common dot1x Supplicant moceap tls c 147 to Authenticate The following sections describe the behavior of each method EAP Disabled EAP disabled is the factory default setting The IP Deskphone does not send a message to the authenticator upon startup and normal network access is attempted If the IP Deskphone receives a Request Identity message from the Layer 2 switch the Request Identity is ignored If the Layer 2 switch requires 802 1x authentication the IP Deskphone is blocked from the network and the administrator must enable the EAP feature on the IP Deskphone and configure a DevicelD and Password if required to access the network after the IP Deskphone is successfully authenticated Or the administrator can plug the IP Deskphone to an EAP disabled port on the Layer 2 switch EAP MDS 256 EAP MD5 allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID and password If the IP Deskphone fails to authenticate to the RADIUS server the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network MAY 15 13 48 06 2009 10223 n fw build SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com EAP TLS Failed September 2013 EAP TLS EAP TLS EAP TLS all
222. forms authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu 120 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Authorization The RADIUS server is the authentication server and performs the actual authentication of the supplicant The following EAP methods are supported EAP MDS on page 256 EAP TLS on page 257 EAP PEAP on page 257 The following options are available for the administrator When EAP MD5 is selected the administrator is prompted to enter ID1 and Password When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 contains same value of ID1 When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is required to enter CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and optionally the Hostname When Disabled mode is selected the existing IDs and Passwords are erased Authorization If 802 1x is configured and the IP Deskphone is physically connected to the network the IP Deskphone supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Deskphone also initiates 802 1x authentication after the Ethernet connection network interface only is
223. g ECR log file The ECR log file registers and provides detailed information on the errors or bugs that occur during the operation of the IP Deskphone The ECR log also contains records indicating some events such as restart Each error is logged as a record The format of the record is the same regardless of the monitor that generates it or the level of severity of the error There are three sections to the record The first section provides mandatory information for each record including severity level severity flag time stamp software version source file information error number brief description The following is an example of the information logged in the first section Record 001 MAJOR SET Logged 01 07 2002 00 34 35 Firmware 06A5C1Hd10 Description Task Monitor the Transport task is suspended The second section is optional If the task is registered in the list of stack overflow events the following type of information may be displayed as shown in the following example ERROR ecrStackShow StackOverflow PDT tpStackBase 0x8194ffa0 pStackLimit 0x8194bfa0 pStackEnd 0x8194bfa0 tstack base 0x8194ffa0 end 0x8194bfa0 size 16368 high 1492 margin 14874 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 353 Diagnostics and troubleshooting The third section includes the supplementary information The content depends on the flag in the calling funct
224. g Systems screen Table 114 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen Right and left arrows Navigates through the signs Enter Switches the value of the selected sign from ON to OFF and OFF to ON You can enable or disable SIP logging using the following command in the Device configuration file LOGSIP ENABLE Yes No If the parameter is Yes the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log file in FFS If the parameter is No the SIP logging Manager is not active and there is no logging of incoming and outgoing packages into the log file in FFS The default parameter is No Problem Determination Tool PDT The IP Deskphone with SIP Software contains special services that monitor the performance and various other states of the IP Deskphone These services also automatically collect problem data and provide symptom analysis support for the various categories of problems encountered by the software All significant events are registered in special log files Error Logging framework The Error logging framework saves error related information in the ECR Log file and is the base object used by all the other monitoring services listed as follows ECR Watchdog Task Monitor CPU Load Monitor SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 345 Diagnostics and troubleshooti
225. g file can have one or all of the following sections FW DEVICE CONFIG LICENSING Although the IP Deskphone FW section is not required to activate the token the provisioning server and the IP Deskphone provisioning server IP configuration must be configured to retrieve save and process the license file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 297 Licensing The following is an example of an 11xxe cfg file that contains the FW section and the LICENSING section FW DOWNLOA VERSION D MODE AUTO VERSION 4 00 xx yy ILENAME SIP 1140 e03 02 xx yy bin F PROTOCO S VERSION L TFTP ERVER IP 47 11 183 165 LICENSING 000001 FILENAME ipctoken cfg The following is an example of an 11xxe cfg file with the LICENSING section only VERSION LICENSING 000001 FILENAME ipctoken cfg License information for the IP Deskphone 298 The Licensing information screen provides information on Embedded Mode status and other licensing information To access the Licensing information screen press the Globe key twice Select Prefs gt Network gt Licensing and select 1 Licensing Info Enter the admin password if prompted SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Licensable features 2 Features Figure 60 Licensing menu
226. g table The IP Deskphone then follows the 12xxSIP cfg file instructions Model Config file name 1220 IP Deskphone 1220SIP cfg 1230 IP Deskphone 1230SIP cfg SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 103 Install the SIP software 104 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 10 Upgrade and convert the IP Deskphone software Introduction This chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNIStim software to SIP Software In order to upgrade an IP Deskphone with UNIStim software first determine if you have the minimum UNIStim software release on the IP Deskphone 062AC5L If your IP Deskphone is installed with the minimum version of UNIStim software proceed to the section Convert UNIStim software to SIP software on the IP Deskphone on page 111 If your IP Deskphone is not installed with the minimum version of UNIStim Software proceed to the section Upgrade to the minimum UNIStim Software on page 106 To convert the firmware on the IP Deskphone from SIP to UNIStim see the section Maintenance on page 321 Upgrade the SIP Software on the IP Deskphone Use the following procedures to upgrade existing SIP Software to new SIP Software on the IP Deskphone Download the SIP software to the provisioning server To download the SIP software perform the following pro
227. ge is downloaded to the IP Deskphone the display shows FW finished the blue LED stops flashing and the IP Deskphone resets The IP Deskphone registers to the TPS with the new software version If the upgrade is unsuccessful see the chapterDiagnostics and troubleshooting on page 325 in the section Download failures Follow the next procedure to download the minimum required version of UNIStim software automatically through TFTP on bootup Downloading UNIStim software automatically through TFTP on bootup 1 Press the Globe Services key on the IP Deskphone twice quickly If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 11 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from theLocal Tools menu The Device Settings screen appears 3 If you are using DHCP select Yes If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is configured the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Deskphone Device Settings menu 110 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Convert UNIStim software to SIP software on the IP Deskphone This can be the provisioning server as defined in the chapter Configure the provisioning server on page
228. ging manager 0 default ECR log file 1 SIP log file If the input parameter is incorrect the following notification appears gt prtlog incorrect type of manager x 2 clearLogFile Clears the content of the ECR log file 3 setLogLevel lt loglevel gt Configures log level where the loglevel is in the range 0 3 If loglevel 0 logging is disabled If loglevel 1 logging only Critical errors If loglevel 2 logging Critical and Major errors If loglevel gt 3 logging any type of errors 4 printLogLevel Prints log level 5 setRecoveryLevel reclevel Sets up recovery level where the reclevel is in the range 0 3 If the Auto Recovery option is ON the IP Deskphone behaves as follows f reclevel 0 recovering is disabled f reclevel 1 recovering on only Critical errors If reclevel 2 recovering on Critical and Major errors If reclevel gt 3 recovering on any errors 348 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com PDT commands Command Description 6 printRecoveryLevel Prints recovery level 7 taskMonShow Prints a list of monitored tasks 8 i Prints all task information 9 ti taskName task id Prints task information 10 memshow level Shows memory information 11 chec
229. gits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Deskphone with SIP Software send the initial message to start the call Dialing a telephone number on an IP Deskphone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI to get to the far end For example you can key in the SIP address jsmith company_name com to reach John Smith When the IP Deskphone with SIP Software receives this address the dialing plan is bypassed and the IP Deskphone uses the SIP URI to send a SIP INVITE to jemith company name com INVITE sip jsmith company_name com Entering a SIP URI address however is inconvenient for an IP Deskphone with SIP Software Also the user must explicitly press the send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Deskphone with SIP Software translates the digits entered into something that the server can understand and remaps the number entered into different URIs Some of the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls
230. h request on a randomly selected UDP port Even if TCP is used new requests can potentially be sent using a new source port unless the connection between the IP Deskphone and proxy is kept active Connection persistence does the following Keeps a connection established between a client and the outgoing proxy Reuses the open connection for future incoming and outgoing requests SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 283 Security 5060 Figure 51 Incoming Outgoing with connection reuse When using UDP an IP Deskphone behind a firewall must periodically send a request to the server to maintain an open pinhole in the firewall so that the server can contact the IP Deskphone when sending requests When using TCP TLS and connection persistence it is not necessary to send a SIP PING to the server in order to keep a pinhole alive and the keep alive mechanism is reduced to a method which involves significantly less overhead The following figure demonstrates how critical it is that the server can communicate directly with the IP Deskphone through the use of the established TCP connection because it has no way of getting through the firewall in order to contact port 5060 on the IP Deskphone 5423 tcp ap A 3423 tcp SSS E 5060 Figure 52 Connection reuse and a firewall Table 84 Connection timers definitions and allowed values Paramet
231. hat the refresher is configured to UAC ENABLE INTERWORKING used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YES and NO The default value is NO YES the interworking feature is enabled NO the interworking feature is disabled PORT MIRROR ENABLE YES NO used to enable or disable the Port Mirroring feature The values are YES and NO The default value is NO YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and can be modified NO The Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed and cannot be modified 74 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file MEMCHECK PERIOD lt nnnnn gt used to determine the time period in seconds when the Memory monitor wakes up after re start or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs DOS PACKET RATE determines the maximum number of packets per second that is allowed DOS MAX LIMIT specifies how many packets past the DOS PACKET RATE the IP Deskphone can receive before packets are dropped If packets are received at a rate of DOS PACKET RATE 1 then packets are dropped after the time specified in DOS MAX LIMIT in second
232. he dotted decimal format NETMSK IP Deskphone network mask 102 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com 10 11 12 13 14 Downloading the 12xxBoot cfg file DEF GW lt IP Deskphone default gateway and then press the OK soft key Use the down arrow in the Navigation keys to scroll down and select 12 Provisioning Server 12 Provisioning Server Man Cfg AllMan Cancel Press the Man soft key to indicate a manual entry for the TFTP provisioning server then press the Cfg soft key Press the OK soft key until Prov 0 0 0 0 is displayed Enter the IP address of the TFTP provisioning server where the 12xxBoot cfg file is located Press the OK soft key until the following menu is displayed The End of Menu Apply Auto Cancel Press the Apply soft key The IP Deskphone reboots and searches for the 12xxBoot cfg file at the IP address of the TFTP provisioning server that you entered manually After reading the 12xxBoot cfg file information the IP Deskphone downloads and installs the specified SIP software using the specified protocol and provisioning server IP address This can be the same provisioning server as the one where the 12xxBoot cfg file is located Once the software image is installed the IP Deskphone reboots again and looks for the standard SIP configuration files listed in the followin
233. he following parameters MAX LOGINS represents the number of user accounts that can log on at the same time Configure MAX LOGINS to any value greater than one the default is 24 Configure DOD ENABLE to NO a secondary user cannotlog on if DOD ENABLE is enabled The default value is NO The SELECT LAST INCOMING parameter determines call selection when multiple calls are in the Ringing state If you configure SELECT LAST INCOMING to NO the first selected call remains the selected call as new calls are added to or drop from the list of ringing calls If you configure this value to YES the selected call becomes the ringing call last added to the list The default value is NO Initial logon To logon for the first time you must enter a user name and password and specify if the logon is permanent or not On the logon screen you can choose which domain you want to access and change the language you want to use You can use the Domain key only to select a domain from the configured list you cannot modify domains E CD Cc Ct an Z5 User login 01 7 1 54pm Login to domain com ID user1 gbc Domain a wt Gama Figure 14 Primary logon screen After you log on the idle screen appears on the IP Deskphone If there is no profile for the primary account the IP Deskphone automatically creates a profile You can create up to five profiles If you exceed the limit of five profiles the IP Deskphone automatical
234. he prompt acts as if you pressed the Back Context sensitive soft key canceling whichever operation required selection of an account SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 165 Multiuser Feature dependencies and restrictions The number of line keys on the IP Deskphone limits the number of accounts that you can register simultaneously The IP Deskphone is limited to six accounts Connecting an Expansion Module to the IP Deskphone increases the limit by 18 allowing for 24 registered accounts Additional Expansion Modules do not increase the limit further These are hard limits Further restrictions may be imposed by the administrative policy See Configuration on page 150 Performance characteristics Because the multiuser feature can allow the IP Deskphone to have multiple users logged on to the IP Deskphone at the same time the chances of numerous multiple calls increase The IP Deskphone can handle five simultaneous incoming calls at a time without any noticeable impact But as the number of simultaneous incoming calls increase there is a noticeable delay in ringing and updating the display to present all the calls to the user It may take up to five seconds for 10 simultaneous incoming calls and this time increases as the IP Deskphone receives more simultaneous incoming calls CS 1000 Several keys with the same DN on a TN CS 1000 allows you to simultaneously make or receive a maximum of 2 calls
235. he proxy to arrange for an emergency user if this manner of implementation is chosen The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with Otherwise you cannot make an emergency call without logging on Characteristics of emergency calls The user does not have to log on to make an emergency call During an emergency call the user cannot make outgoing calls is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a call waiting tone cannot transfer join or conference the emergency call place the emergency call on hold or park the emergency call SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 201 Emergency Services cannot receive an incoming call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the emergency call in most cases Only an emergency center or operator can disconnect the emergency call If the user attempts to disconnect after the call has been made the IP Deskphone switches to loudspeaker If the loudspeaker mode is already on the connection remains Note If E911 TERMINATE ENABLE is provisioned then the caller can terminate the call to emergency services even after the connection has been made cannot change Audio Quality can reply to IM pop ups which are operational
236. icense status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Refresh Lana Led ee ee Figure 67 Node locked license mode license information for Standard token connected to Avaya Server The status of the standard token can be one of the following Active Inactive A standard token can be inactive for one of the following reasons Insufficient token License expired Invalid or no license file The following figure is an example of an invalid or no license file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 305 Licensing 1 License Mode Node Locked Status Invalid or No License File 2 Tokens Requested 3 3 Tokens Acquired 0 4 Licensed Features 2 Figure 68 License information Invalid or no license file Evaluation period When the IP Deskphone arrives from the factory it has a 31 day evaluation period This period allows users to try licensed features before they actually purchase the tokens Any time the user loads a valid license file and has tokens granted the evaluation is terminated immediately Once the evaluation period expires there is no way to reset it The following figure is an example of the IP Deskphone with 15 days left in the evaluation period License Tokens License mode Nod
237. ide the IP Deskphone with location information You must configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information You must provide the IP Deskphone with location information because the IP Deskphone sends it to the PSAP when making an emergency call 200 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Network Element You must configure the Layer 2 switch or DHCP server Network Element Configure the domain list and proxy set up You must properly configure the domain list and the active proxy must be correct valid and support current features You must properly configure the proxy to support current features The proxy must be able to transmit mixed MIME types for successful transferring of the location information Setup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with location informationSetup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with location information You must properly configure the Layer 2 switch or DHCP server to provide the SIP IP Deskphone with location information through LLDP MED or DNCP protocols respectively You must properly configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information Configure the proxy with emergency user name and password You must have configuration access to t
238. ideband Auto Login and Auto Logout Background Image Busy Lamp Field BLF Distinctive ringing Downloadable ringtones 310 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Licensed features Image screensaver and lock Standard font languages Multiple calls per user Server failover redundancy Session timers SNTP time server Speed Dial List Transfer to VM softkey USB flash drive Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya Communication Server 1000 or IP Office then extended features are available without a token Standard features Authentication security Call Server Service Package Expansion Module support Instant Messaging Media Security SRTP Multiuser login support NAT Traversal STUN Proactive Voice Quality Management PC Client Control Signaling Security TLS USB headset support for audio Pv6 support The following advanced features are available with two tokens or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya CS 1000 or IP Office then advanced features are available with one token Standard features Extended features MLPP Federal Call Origination Busy DoD Network FIPS Certified SIP Software for Avaya 1200 Series IP Deskphones
239. ies IP Deskphones Administration September 2013 127 Device Settings on the IP Deskphone with SIP Software Gateway Enter an IP address of the local gateway in the Gateway field DNS IP1 and DNS IP2 Configure the Domain Name Servers DNS IP addresses DNS IP1 and DNS IP2 Ntwk Port Speed There are three options to provision the network port speed Auto Link speed is auto negotiated with the network device and attached PC 10BT Link speed is available for up to 10 Megabit Full Duplex on the network and the PC port 100BT Link speed is available for up to 100 Megabit Full Duplex on the network and the PC port Ntwk Port Duplex There are three options available to provision the Network Port Duplex for Network Port Speed of 10BT or 100BT Auto duplex is autonegotiated Avaya recommends that Auto Negotiate mode is used on the network and the IP Deskphone Force Full duplex is forced to FULL Use Force Full mode only when the network is forced Full Duplex Otherwise a duplex mismatch results Force Half duplex is forced to HALF Use Force Half mode only when the network is forced Half Duplex Otherwise a duplex mismatch results 128 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Disable Voice 802 1Q Disable Voice 802 1Q If 802 1Q is disabled standard Ethernet frames are transmitted If 802 1Q is enabled all frames transm
240. ificate installation The customer root certificate is a self signed certificate a self issued certificate where the subject and issue fields contain identical DNs and are not empty The customer root certificate must be installed on the IP Deskphone and stored in the IP Deskphone trusted store for the following reasons to verify the identity of the various servers that the IP Deskphone may attempt to establish secure connections with such as TLS and HTTPS to authenticate the signatures on software and configuration files that you download onto the IP Deskphone You can install a customer root certificate by using Simple Certificate Enrollment Protocol SCEP or by using the configuration file for example 12xxSIP cfg If you use SCEP you must first configure the URL of the CA SCEP server and the domain name and then you can connect to the CA and download a CA root certificate to the IP Deskphone The IP Deskphone sends the GetCACert request to the SCEP enabled interface for a CA server The IP Deskphone waits for a response If an error is received such as timeout or server unreachable the registration process ends The IP Deskphone accepts the reply which contains the CA root certificate The reply may also include one or two Registration Authority RA certificates which are stored temporarily for use during the request for a device certificate If the CA root certificate is not already on the IP Deskphone the
241. ig setting and stored as a user preference after which the user preference for language is always used If a user has already logged in and either defaulted or chosen English as the user language preference changing the configuration files does not affect the user s language display 46 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file Create the device configuration file After the IP Deskphone downloads the provisioning file from the provisioning server the IP Deskphone reads the DEVICE CONFIG section and is directed to download the device configuration file from the provisioning server The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE CONFIG section of the SIP provisioning file The following is an example of a device configuration file Server and Network configuration commands DNS DOMAIN corp yourcompany com SIP DOMAIN1 yourcompany com SERVER IP1 1 10 1 2 3 SERVER IP1 2 10 1 2 4 SERVER PORT1 1 5060 SERVER PORT1 2 5060 SERVER RETRIES1 3 DEF USER1 userl Voice Feature configuration commands VMAIL 5555 VMAIL DELAY 300 Administrative feature commands BANNER MCS 4 0 AUTOLOGIN ENABLE YES Voice Application commands DEF LANG English DEF AUDIO QUALITY High ENABLE BT YES ENABLE 3WAY CALL NO Figure 5 Samp
242. in call functionality E911 TERMINATE ENABLE YES NO specifies whether a 911 call can be terminated by the calling party or not The default value is NO YES the caller can terminate the emergency call NO the caller cannot terminate the emergency call once the call has been established E911 USERNAME an emergency username used for making an emergency call that does not require login The proxy must be configured with the same emergency username otherwise the emergency call fails SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 69 Configure the provisioning server E911 PROXY a default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file SIP DOMAIN1 SIP DOMAIN2 SIP DOMAIN3 SIP DOMAIN4 SIP DOMAIN5 If E911 PROXY does not match the value defined by these five variables or the variable E911 PROXY is not defined then the value of SIP DOMAIN is used as the emergency proxy E911 PASSWORD the password for the emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails E911 TXLOC is the variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message E911 HIDE MESSAGE Y
243. in the language that is provisioned changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of the IP Deskphone In a multiuser configuration a secondary user logon does not cause the banner to appear even if the login banner is configured as enable If the login banner is configured a enabled the banner screen on the IP Deskphone is displayed after the final step of the logon process The following image is an example of the Login Banner screen which displays the provisioned banner text Login Banner Welcome tothe Nortel IP Phone 1140 E login banner screen Press OKto complete your login process Figure 22 Login Banner SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 167 Features The following table describes the function of the context sensitive soft key for the Login Banner screen Table 52 Context sensitive soft key for the Login Banner screen Context sensitive soft key Action Ok Completes the login process and dismisses the login screen The following table describes the function of the Navigation keys for the Login Banner screen Table 53 Navigation Key Action Up and down arrows Allows you to scroll up and down the banner text Left and right arrows No action the text is word wrapped automatically Enter No action The following table descri
244. ing file is downloaded from the provisioning server to the IP Deskphone every time the IP Deskphone checks for updates The provisioning file is a clear text file that has the naming convention 12xxSIP cfg The following is an example of the IP Deskphone provisioning file 40 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the SIP provisioning file on the provisioning server DEVICE CONFIG DOWNLOAD MODE AUTO VERSION 000090 FILENAME DeviceConfig dat FW DOWNLOAD MODE AUTO VERSION SIP1140E02 00 SERVER IP a com PROTOCOL TFTP FILENAME SIP 1140e 02 00 img PROMPT 0 USER CONFIG DOWNLOAD MODE FORCED VERSION 000001 DIALING PLAN DOWNLOAD MODE AUTO VERSION 000001 FILENAME dialplan txt LANGUAGE DOWNLOAD MODE AUTO DELETE FILES 1 VERSION 000015 FILENAME Francais 0200 Ing FILENAME Portuguese 0200 Ing FILENAME Russian 0200 Ing FILENAME Swedish 0200 Ing FILENAME Czech 0200 Ing TONES DOWNLOAD MODE AUTO VERSION 000015 DELETE FILES 1 FILENAME tonel wav FILENAME tone2 wav FILENAME tone3 wav SIP Software to LEN AS SA WAY os Administration Figure 4 Sample provisioning file e pe Device configur ation sectio FW load section User section Dialing plan section Language files section Tone files section September 2013 41 Configure the provisioning server Table 4 Provisioning file supported sections
245. ion The flag can be as follows ECR LOG NO EXTRA INFO no supplementary information ECR LOG TASK INFO log task information ti tt the stack information from SP 96 to SP 96 ECR LOG SUM TASK INFO log summary of each task TCB i ECR LOG MEM INFO log memory usage information memShow The following is an example of the supplementary information in the ECR log file 354 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Diagnostic logs Sunmary info for all tasks NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY tExcTash excTask 81ff93d0 O PEND 8078ccl8 S1ff92b0 3006b 0 tLogTask loglask 81ff6940 0 PEND 8078ccl8 81ff6728 0 0 hutk 80514994 819c8070 20 SUSPEND 20634554 819c7 0 0 0 ECR WDOG 800e977c 81a24ab0 49 PEND 80634554 Sla24a38 0 0 BLST 80042310 8la36bb0 125 PEND T 20634554 81a36b28 0 87194 DISR 8002187c 819e61f0 125 PEND 80634554 819e6168 0 0 Memory Usage Info status bytes blocks ayg block max block current free 9498400 186 51066 9249120 alloc 7210640 4915 1467 cumulative alloc 81327184 29445 2762 Detailed info for task ID 0x819C8070 NAME ENTPY TID PRI STATUS PC SP ERINO DELAY hutk 80514994 819c8070 20 SUSPEND 80634554 819e1938 0 0 stack base 0x819c8070 end 0x819c6070 size 8176 high 1432 margin 6744 options 0x4 VX DEALLOC STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 z 0
246. ioning Provisioning The next four menu items apply to configuring the provisioning parameters Server URL Enter the numeric IP address name or URL of the provisioning server in the Server URL box Protocol Select the protocol used to access the provisioning server either TFTP FTP or HTTP Device ID Enter the Device ID User ID used by the provisioning server for authentication of the IP Deskphone with SIP Software Password Enter the password used by the provisioning server for authentication of the IP Deskphone with SIP Software PVQMon IP If the Proactive Voice Quality Monitor PVQMon server is available on the network enter the PVQMon IP address NAT Traversal The next five menu items apply to configuring the NAT Traversal Method if the IP Deskphone with SIP Software is connected to the network through a Network Address Translation device or a firewall NAT Signal The IP Deskphone with SIP Software supports two methods of NAT traversal of signaling path SIP PING and STUN The default NAT traversal method is None SIP PING is a legacy Avaya Proprietary protocol for NAT Traversal for SIP signaling only STUN is an Internet standard for NAT traversal If the value for NAT traversal is not configured as None this parameter overrides the value of the parameter SIP PING specified by the device configuration file for NAT SIGNALLING SIP Software for Avaya 1200 Series IP Deskphones Administration September
247. is only Server UDP only has TCP Deskphone unable to contact the TCP TLS enabled for sending registers using server it waits a requests to the TCP as the configured period of time server protocol before attempting to reconnect IP Deskphone TLS The IP Deskphone The IP If the IP Deskphone is only Server UDP only has TLS Deskphone unable to contact the TCP TLS configured for registers using server it waits a sending requests to SIP over TLS If a configured period of time the server The IP device certificate before attempting to Deskphone must is provisioned reconnect have a device and the server is certificate installed configured for if the server is mutual configured for authentication mutual then the IP authentication Deskphone provides a certificate during the TLS handshake Otherwise server only authentication is used UDP TLS Unsupported Unsupported Unsupported unsupported IP Deskphone TCP The IP Deskphone The IP If the IP Deskphone is TLS Server UDP attempts to contact Deskphone unable to connect to the TCP TLS the server using registers the same server using TLS it TLS first because as if it was attempts to connect using TLS has higher configured for TLS TCP If attempts to priority than TCP only connect using TLS and TCP fail the IP Deskphone waits a configured period SIP Software for Avaya 1200 Series IP Deskphones Administration
248. isioning cccccceceeeeeeeeeeeeeecneeeeeeeeeeeeeeteeeeeeenes 133 Provisioning DHCP ooooooWooooW aan 126 Provisioning error displayed ssssssse 825 September 2013 Provisioning file example ooooooo 40 Provisioning file supported sections 40 Provisioning server oooo o Woo 39 Provisioning the Device Settings parameters 134 Provisioning updates iooooWoWo Woo 39 PVOMot IP da maan nas aan 133 PVQMon IP configuration oooo 134 PVQMon or VQMon Server set up 116 Q QoS and ToS commands ooWoW man 78 R Remote control hold ooo oo 17 Remote control talk W oo 47 S SDP and Call Hold o ooooW oo 220 Secure file transfer Mi ian kh anak maa 272 Secure Real time Transfer Protocol 285 Server and network configuration commands 51 Server profiles sss 16 Server unreachable after power up 325 Server URL Lino menanamkan amalan 133 Server URL configuration ooooW Woo 134 Service PACK 2 sc siio te ana vx re qa addc 18 Service package restrictions ooo 203 Session description protocol usage 220 zur 127 SET IP configuration oooWoWo 134 lude 271 SIP Domain DNS Lookup oo W Woma
249. ite or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RE
250. ith the long straight section to the back of the IP Deskphone using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Deskphone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Deskphone using the RJ 45 connector and thread the network cable through the channel Install the Ethernet cable connecting the PC to the IP Deskphone optional If connecting PC Ethernet through the IP Deskphone connect one end of the PC Ethernet cable to the IP Deskphone using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC Install additional cables Connect the Ethernet cable to the LAN Ethernet connection If using an AC power adapter plug the adapter into an AC outlet Wall mountthe IP Deskphone optional The IP Deskphone can be mounted either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with RJ 45 connector and 1
251. itive soft keys for the CRL screen Table 77 Context sensitive soft keys for the CRL screen Context sensitive soft key Action Displays the information on the selected CRL Issuer which includes the following View SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 251 Certificate based authentication Context sensitive soft key Action CRL Issuer ssued date List of serial numbers that belong to the CRL associated with the revocation date Back Returns you to the previous screen The following figure is an example of the CRL Details screen for the CRL Issuer www ca1 com CRL Issuer www cal com Issued On Jan 25 2008 SN amp 124573 Dec 25 2007 SN amp 125674 Dec 28 2007 md Land ang omnei Figure 39 CRL details If you delete a Trusted Anchor Certificate the CRL issued by the anchor is also deleted CTL screen The CTL screen displays a list of subject Common Name CN of the CTL certificates as shown in the following figure Figure 40 CTL certificate screen 252 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com The following table describes the function of the Context sensitive soft keys for the CTL Screen CTL screen Table 78 Context sensitive soft keys for the CTL screen Context sensitive soft key Action View Displays information on
252. itted by the Ethernet driver have the 802 1Q tag bytes inserted between the source MAC address and the protocol type field Voice VLAN Configure the Voice VLAN Table 15 Telephony Port incoming Voice VLAN Setting Result No VLAN default setting All telephony traffic that is transmitted on the telephony port is forwarded untagged Manual value from 1 to 4094 All telephony traffic that is transmitted on the telephony port has an 802 1q header appended and its Voice VLAN ID is set to the value manually configured here Enter a value from 1 to 4094 VLAN Filter Configure the VLAN Filter not available if Voice VLAN is configured as No Table 16 VLAN Filter VLAN Filter Setting Result Enabled box is checked Traffic is forwarded to the IP Deskphone port based on a review of the MAC address of the packet as well as the 802 1q tag value Traffic is forwarded through the IP Deskphone port to the network stack of the IP Deskphone only if the packet matches the MAC address of the IP Deskphone and contains the Voice VLAN tag If the Automatic VLAN Discovery feature is used the filter is adjusted dynamically as SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 129 Device Settings on the IP Deskphone with SIP Software VLAN Filter Setting Result the IP Deskphone validates the VLAN suggested by DHCP Disabled The VLAN filter is disabled by defau
253. ity bits Auto 0 7 Media Priority bits Auto 0 7 Disable PC Port PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half Disable Data 802 1Q Data VLAN No VLAN Manual value from 1 to 4094 Data Priority bits Auto 0 7 PC Port Untag al Cached IP Ignore GARP Provisioning Server URL Protocol TFTP FTP HTTP Device ID Password PVQMon IP NAT Traversal NAT Signal None SIP Ping STUN NAT Media None STUN NAT TTL STUN S1 IP STUN S2 IP SSH Yes No SFTP Yes No 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Authorization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC2865 The IP Deskphone with SIP Software supports only the MD5 authentication method 802 1x defines the following three roles 1 Supplicant an IP Deskphone that requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the authentication status of the supplicant 3 Authentication server per
254. ivation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distrib
255. k of the current account For example after obtaining a dial prompt by pressing Line Key 2 you can press the Directory key to access the address book of the account associated to Line Key 2 You can access the network based directory of the appropriate account if it is available otherwise the IP Deskphone accesses the local address book You can only access the network based address book of secondary users in selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications that you make to the address book remotely such as using a different client of the Personal Agent are reflected on the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 161 Multiuser The local address book is shared by all accounts that do not have a network based address book You can modify the local address book if the primary account does not have a network based address book Changes to the network based address book of the primary account are not reflected in the local address book If you use the Friends view you can always access and modify the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends ofthe primary account in the Friends view User status The features associates with the User status include the following Do Not Disturb Call
256. kStack taskName task Checks stack of some task id 12 tt taskName task id Prints Task Trace 13 info Prints HardwarelD SoftwarelD MAC and BT address 14 prtcfg Prints content of the IP Deskphone configuration file SystemConfig dat in FFS The file contains IP Deskphone specific configuration The content of this file is formed from the content of several downloadable configuration files Device Configuration file Tones file Language file 15 Isr Lists directory contents similar to unix Is and the contents of a directory and any of its subdirectories 16 ping lt host ip gt of pings Pings any host ping 17 tracert lt host ip gt max hops Traceroute to any host tracert 18 netinfo Prints common network information 19 routeshow Displays host and network routing tables and stats 20 arp Displays entries in the system ARP table 21 listcerts Lists all trusted certificates 22 printcert lt index gt Displays certificate details 23 sipapp lt start stop gt Starts or stops the SIP application 24 sendunistim xx Xx Sends UNIStim message 25 rxunistim on off Displays UNIStim messages from the Core 26 txunistim on off Displays UNIStim messages to the Core from the SIP application SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 349 Diagnostics and troubleshooting Command Description 27 sendevent 0xmmm Oxnnn Simula
257. ked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect to the DHCP server and obtain an IP address Port Speed and Duplex In the Network menu Auto Negotiation mode is the default setting for initial startup Typically the IP Deskphone is connected to a network that supports Auto Negotiation and the IP Deskphone selects the best speed and duplex mode available There is no intervention required under normal operation Important Avaya recommends that Auto Negotiation mode is used on the network and the IP Deskphone Use Full Duplex mode only when the entire network is running in Full Duplex mode Otherwise a duplex mismatch results If the IP Deskphone is connected to a network configured for Full Duplex mode only the IP Deskphone cannot automatically negotiate the proper configuration Therefore in this instance to allow the IP Deskphone to work at the optimum speed and duplex mode Full Duplex mode must be enabled Ignore GARP Gratuitous Address Resolution Protocol GARP Protection prevents the IP Deskphone with SIP Software from GARP spoof attacks on the network The IP Deskphone with SIP Software provides the ability to ignore GARP messages 132 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Provis
258. l plan file You cannot override the file signing of the Security Policy and Customer Certificates The acceptable values are YES Signing is required NO No authentication check is performed The default value is NO SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 261 Certificate based authentication FP PRESENTED If the resource file is not signed and if there are no customer certificates then you are prompted with a Finger Print display with the option to accept or reject FP ENTERED If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept SUBJ ALT NAME CHECK ENABLE Checks the Subject Alternative Attribute in the presented certificate The acceptable values are YES and NO The default value is NO CERT EXPIRE is for certification expiration policy The acceptable values are DELETE CERT LOG EXPIRE NO EXPIRE LOG DWNLD CFG ACCEPT defines how TFTP configuration authenticates when there are no customer certificates on the phone The default value is VAL ACCEPT The acceptable values are VAL ACCEPT VAL MANUAL A VAL MANUAL B DWNLD CFG SIGNING defines if configuration files are forced to be signed when a customer certificate is installed The default is NO The acceptable values are NO automatically accept the downloaded file without authentication YES file must be sig
259. lank screensvrMode 0 0 ssmDISABLE 1 ssmENABLE NO PASS 2 ssmbENABLE PASS screensvrText My Company Text to show on screensaver screen may be blank searchMethod 0 Search mode for searchable menus Values 0 UKNOWN SEARCH 1 INDEX SEARCH 2 FIRST CHARCTER SEARC H 3 NAME SEARCH reasons This section contains the list of reject reasons str 1 Out of office The key consists of prefix str and the sequence number 0 ere The value can be any string str 2 Busy subjects str 0 Hello The key consists of prefix str and the sequence number 0 m value can be any string str 1 Hi The following rules apply to the key section SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 181 Features 1 In non IP Office mode any keys defined as feature have no effect and are ignored 2 If the type field is omitted the key is considered as the spdial key by default 3 If the type field has the incorrect paramete r the key section is considered to be incorrect and is ignored appropriate ECR record is registered in the ECR file Feature key types The following attributes depend on the type of key being programmed spdial Speed Dial key cfwd Call Forward key dnd Do Not Disturb key im Send an Instant Message key presence Change my presence key The following attributes are type specific attribut
260. le device configuration file The next table provides a summary of the commands that can be used in the device configuration file A description and the exact syntax of each command is given in Device configuration commands on page 51 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 47 Configure the provisioning server 48 Table 5 Device configuration commands Configuration Configuration commands command type Server and SIP DOMAIN1 SERVER PORT3 2 network SIP DOMAIN2 SERVER PORTA 1 configuration SIP DOMAIN3 SERVER PORTA 2 commands SIP DOMAINA SERVER PORTS 1 SIP DOMAIN5 SERVER PORT5 2 SERVER IP1 1 DNS DOMAIN SERVER IP1 2 SIP PING SERVER IP2 1 FAIL BACK TO PRIMARY SERVER IP2 2 PCPORT ENABLE SERVER IP3 1 DHCP NUMBER OF RETRIES SERVER IP3 2 DHCP INITIAL TIMEOUT SERVER IP4 1 LLDP ENABLE SERVER IP4 2 CACHED IP ENABLED SERVER IP5 1 HTTP RETRY NUMBER SERVER IP5 2 SERVER PORT 1 SERVER PORT1 2 SERVER PORT2 1 SERVER PORT2 2 SERVER PORT3 1 SERVER TCP PORT2 2 SERVER TCP PORT1 1 SERVER TCP PORT3 2 SERVER TCP PORT1 2 SERVER TCP PORT4 2 SERVER TCP PORT2 1 SERVER TCP PORT5 2 SERVER TCP PORT3 1 SERVER TLS PORT1 2 SERVER TCP PORT4 1 SERVER TLS PORT2 2 SERVER TCP PORT5 1 SERVER TLS PORT3 2 SERVER TLS PORT 1 SERVER TLS PORTA 2 SERVER TLS PORT2 1 SERVER TLS PORT5 2 SERVER TLS PORT3 1 CACHED IP ENABLED SERVER TLS PORT4 1 DHCP UNTAG ENABLED SERVER TLS PORT5 1 IPV6 ENABLE Feature VMAIL MAX LOGI
261. lerts based on the excessive delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables Excessive delay detection NO disables Excessive delay detection DELAY WARN xx the threshold to give warning on Excessive Delay greater than xx The default is 150 ms Using 0 resets the threshold to default XX is an INTEGER value used as a threshold measured in 1 1000 of a second DELAY EXCE xx the threshold to report unacceptable Excessive Delay greater than xx The default is 175 ms Using 0 resets the threshold to default XX is an INTEGER value used as a threshold measured in 1 1000 of a second SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 83 Configure the provisioning server SESSION RPT EN YES NO used to enable or disable periodic VAMon session reports The default is disabled Both session report enable and session report interval must be configured if the IP Deskphone software has been upgraded to SIP Release 3 0 or later Otherwise the SESSION RPT INT default of 60 seconds is used automatically YES enables periodic VOMon session reports NO disables periodic VQMon session reports Default is NO SESSION RPT INT xx used to specify the interval for the periodic VQMon session report in seconds The minimum acceptable value is 60 seconds The maximum acceptable value is 600 seconds
262. leshooting Component Flag Description or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs SIP traffic monitor DOS PACKET RATE Determines the maximum number of packets per second that is allowed SIP traffic monitor DOS MAX LIMIT Specifies how many packets past DOS PACKET RATE the IP Deskphone can receive before packets are dropped If packets are received at a rate of DOS PACKET RATE 1 then packets start getting dropped after the time specified in DOS MAX LIMIT in seconds SIP traffic monitor DOS LOCK TIME Specifies the amount of time in seconds the IP Deskphone stops processing packets after DOS MAX LIMIT is reached If DOS PACKET RATE is 1 other values are ignored and packets are not dropped Logging System LOGSIP ENABLE Allows the administrator to enable or disable SIP logging f the parameter is YES the SIP logging Manager is active and starts logging SIP incoming and outgoing packets into the log files in FFS The values are YES and NO The default value is NO the manager is not active and the IP Deskphone does not log in SIP incoming and outgoing packets 352 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Diagnostic logs Diagnostic logs The IP Deskphone supports two types of log files ECR log SIP lo
263. ll security is identified by the presence of the security icon present during an active call as shown in the following example The presence of the security icon is the only visible indication that the media path is encrypted The presence of this icon depends on whether the IP Deskphone has been configured to support SRTP or not and is visible when the IP Deskphone is not in the idle screen 286 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com User2 amp To Remote User remote domain com From User2 Available SRTP configurations are provided in the following table Table 86 Configuration effects on media security display Configuration Result Media Security Icon Display during active call Default UDP TCP no SRTP SIP is unsecured media is unsecured No UDP TCP Best Effort SRTP SIP is unsecured media is encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure No UDP TCP SRTP Only SIP is unsecured media is encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure No TLS no SRTP SIP is secured media is unencrypted No TLS Best effort SIP is unsecured media is encrypted only if both end points agree on use of SRTP Yes No depending on negotiation TLS SRTP Only
264. lowing figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non Avaya server SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 301 Licensing License Tokens License mode Node locked License status Active Token type Time based Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Token expiry 2009 12 31 Figure 64 Node locked license mode License information for time based token connected to non Avaya Server The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to an Avaya server 302 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Node locked license mode License Tokens License mode Node locked License status Active Token type Time based Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Token expiry 2009 12 31 Figure 65 Node locked license mode License information for time based token connected to Avaya Server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server The status of the time ba
265. lt If the VLAN filter is disabled traffic is forwarded to the IP Deskphone port based only on a review of the MAC address of the packet The IP Deskphone accepts traffic addressed to the MAC address of the IP Deskphone as well as any broadcast or multicast packets from any VLAN Ctrl Priority bits 802 1Q priority bits for the control or signaling stream There is not a control priority bit prompt if 802 1Q is not enabled Media Priority bits 802 1Q priority bits for the media audio stream There is not a media priority bit prompt if 802 1Q is not enabled Disable PC Port With a disabled PC Port the IP Deskphone with SIP Software does not receive or send packets to or from the PC port No device can use the PC port to connect to the network Data VLAN Configure the Data VLAN the VLAN applicable to the PC port The behavior of the PC port is summarized in the following table 130 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Data Priority bits Table 17 PC Port incoming traffic from PC Data VLAN Result No VLAN All traffic received on the PC port is forwarded based on the MAC address The packets are not modified in any way Manual value from 1 to 4094 All untagged packets received from the PC have an 802 1q header appended and the VLAN ID is configured to the value that is manually provisioned in this field Any packe
266. ltiple PKCS 12 files the administrator must add another ID beside This ID can be the profile index The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile The PROFILE attribute points to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes the DEV_CERT section and downloads the PKCS 12 file 3 After the PKCS 12 file is downloaded the IP Deskphone prompts the administrator to enter the PKCS 12 protected password as shown in the following figure 264 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com CTL download 1 PKCS12 Pt senis a IM Figure 48 PKCS12 password prompt Important The password can be empty but the use of an empty password is not recommended except under very controlled conditions 4 After the
267. luded 128 131 144 157 188 191 205 219 223 Specifies old site specific options Recovered by IANA according to RFC 3942 and must not be used for new installations 224 227 230 232 235 238 241 244 247 249 251 254 Specifies site specific options 57 Specifies maximum DHCP message size The maximum message size is 1190 bytes 60 Sends Nortel SIP Phone A as the Vendor Identifier 61 Specifies Client Identifier MAC Address Server to IP Deskphone options The DHCP server can send any option to the IP Deskphone as part of the DHCP Offer message The IP Deskphone accepts the following options DHCP Option Description IPv4 Address SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 95 Configure the DHCP Server DHCP Option Description Net mask 1 Router Option 3 Domain Name Server 6 Accepts the first two DNS addresses Domain Name 15 Broadcast Address 28 Vendor Specific 43 Option DHCP Renewal Time 58 DHCP Rebinding 59 Time TFTP Server Name 66 Two forms of the server name are supported If a dotted decimal IP address is returned it is assumed to point to a TFTP server A full URL can also be provided to specify a protocol and FQDN Old Site Specific 128 131 144 157 Options are supported but not recommended Options 188 191 205 219 for new installations These options are 223 recl
268. lue for the PORT MIRROR ENABLE is NO This means that PC Port Mirroring is not active Gathering Network Traces from a phone You can capture network traces from the PC port of the IP Deskphone Port Mirroring can be enabled manually or through provisioning Manually enabling Port Mirroring feature on the IP Deskphone To manually enable Port Mirroring feature on the IP Deskphone perform this procedure SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 341 Diagnostics and troubleshooting 1 In Device Settings dialog turn on PC Port 3 Press the following keys in order dial the magic sequence mute up down up down up mute 7 on the IP Deskphone dial pad Connect your PC to the PC port of the IP Deskphone Enabling Port Mirroring on the IP Deskphone through provisioning To enable Port Mirroring feature on the IP Deskphone through provisioning perform this procedure ds 2 Open the Device Settings dialog Check to see if the Enable PC Port parameter checkbox is displayed and the checkbox is checked If the Enable PC Port parameter checkbox is not visible do the following Press the Auto soft key and check the 07 PC Port Enable checkbox in the Auto Provisioning window Press the Config soft key to return to the Network Settings window Check the PC Port checkbox Add the following parameter to the phone device configuration file PORT MIR
269. lure thresholds After a configurable number of failures the server temporarily disallows login attempts for an account The IP Deskphone does not display any indication of this lockout UD JUU User Login Failed to login user i a Gg baa Figure 53 New login failure notification The following notification appears on the display screen when the user successfully logs on 288 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Last successful or unsuccessful logon C Last login alice Figure 54 Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled C Last login alice C At 07 31 10 00am Coal lemas Laman Less Figure 55 Basic login and time notification The following notification appears on the display screen to notify the user of the last unsuccessful log on attempt made SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 289 Security aa C Last failed ali C ast talle alice Figure 56 Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made C Last failed alice C At 07 31 10 00am ens Lemma ee a Figure 57 Login failure with time notification The following notification a
270. ly deletes the least recently used profile Similarly configurations for each user of the primary account are loaded after a user logs on to the IP Deskphone The configurations are independent of the profile if the account you use is registered as the secondary account not the primary account the IP Deskphone uses the configurations of the primary account The IP Deskphone keeps up to 24 sets of configurations SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 151 Multiuser one set for each user If you exceed the limit of 24 sets of configurations the IP Deskphone automatically deletes the least recently used set and a new account is registered Additional logons The Login command in the System menu allows you to register additional accounts If you log on as a secondary user you cannot change the language selection The following figure shows the secondary logon screens Friends Q9 C Line Key Hit l llli 1 user1 2 Line Key 2 3 Programmed Usert BIC User login 0147 1 54pm Login to 4 Line Key 4 domain com 5 Line Key 5 ID user2 Next abc Domain Cancel Next PEL fm C d ln mmis Figure 15 Example of secondary logon screens You can specify a Line Key for a new account By default the IP Deskphone selects the first unused key If the IP Deskphone reaches the configured limit on concurrent logons and you select the Login command an error message ap
271. mage Note Image files for the IP Deskphone must be in PNG format SPEEDLIST KEY INDEX feature key index used to specify the programmable key used for displaying the Speed Dial List If the specified index does not exist on the IP Deskphone or is invalid the speed dial list is not displayed on the IP Deskphone The IP Deskphone retrieves the device configuration through provisioning If the SPEEDLIST KEY INDEX flag is configured to a valid programmable key that can be used for the feature for example gt 1 and less than or equal to available number of programmable keys then the IP Deskphone verifies if it has previously loaded a Speed Dial List file a file containing the contents of the speed dial list This file is similar to the dialing plan file It needs to be properly configured and uploaded to the IP Deskphone through provisioning The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST KEY INDEX to hold the Speed Dial List If the key defined for use by the Speed Dial List is already in use the key is overwritten and the key is assigned speed dial list functionality The Speed Dial List feature key then uses the label that is provisioned in SPEEDLIST LABEL which cannot be modified by the end user SPEEDLIST LABEL text a feature key label used by the speed dial list feature key The default value is SDL MAX APPEARANCE x defines the maximum number of possible active calls on th
272. mber 2013 169 Features The contents of the Speed Dial List can vary context sensitive based on the current call state ofthe IP Deskphone and the type of Speed Dial List entry configured Only entries in the Speed Dial List can be context sensitive not all speed dial keys or individual features keys are context sensitive A Speed Dial key or one included in a Speed Dial List can cause any call that it placed on hold when invoked to be unheld automatically when the call completes based on a new value that must be configured when a Speed Dial key is created or configured Administration and use of the Speed Dial List feature Provisioning the device configuration provides the IP Deskphone with the following features Index of key to use as Speed Dial List You can use the following flag to disable the Speed Dial List feature by configuring the key index to less than two 2 SPEEDLIST KEY INDEX key index Label to use for the Speed Dial List key SPEEDLIST LABEL text The IP Deskphone retrieves the device configuration through provisioning and if the SPEEDLIST KEY INDEX flag is configured to a valid programmable key that can be used for the feature greater than one 1 and less than or equal to the available number of programmable keys the following events occur 1 The IP Deskphone checks for a previously loaded Speed Dial List file a file containing the contents of the speed dial list which must be properly c
273. me For example the parameter to assign the source SCEP or PKCS 12 for DCP 2 is the following dcpsource2 238 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com SCEP The following is an example of the provisioning file system prv that shows some of the device certificate profile attributes that are provisioned when SCEP is used to install a device certificate dcp sourcel scep dcp activel y dcp purposei eds EAP TLS DTLS SCR dcp renewvi 60 60 days before expiry dcp autocni n dcp attrcni My Name Figure 28 Example of the provisioning file system prv SCEP Simple Certificate Enrollment Protocol SCEP is a process used to obtain a certificate This process occurs between the IP Deskphone that requires a certificate and a trusted CA that is responsible for providing certificates SCEP Request SCEP SCEP Client Response CA Server supported SCEP Figure 29 SCEP Client Server interaction The IP Deskphone can reguire several device certificates You can reguest an individual device certificate for each application or you can reguest a device certificate to be shared among applications The following describes the enrollment process for the IP Deskphone for which a device certificate profile is properly configured for SCEP The following process is executed by the IP Deskphone for every active Device Certificate Profile DCP on the I
274. me and password are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the user name and password to authenticate the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The user name and password are required to authenticate the IP Deskphone to the provisioning server and must be loaded in a secure manner before the IP Deskphone establishes the HTTPS connection with the provisioning server There is no mechanism for getting a user name and password on the IP Deskphone in a secure no touch manner the IP Deskphone must be deployed to a secure network where the TFTP download of insecure files is not transmitted over an insecure network Mutual Authentication A device certificate and server certificate are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must
275. ment is up issued to reflect changes in technical content for AUTOLOGIN ID KEY parameters reset codecs to default modifying the SIP provisioning file Standard 03 02 This document is up issued to reflect changes in technical content for Diagnostics and Troubleshooting information Standard 03 01 This document is up issued to support SIP Software Release 4 1 Standard 02 07 This document is up issued to reflect changes in technical content References to the Software Web Manager have been removed Standard 02 03 This document is published to support SIP Software Release 4 0 Standard 02 02 This document is up issued to support SIP Software Release 4 0 Standard 02 01 This document is up issued to support SIP Software Release 4 0 September 2013 Comments infodev avaya com Revision history October 2010 Standard 01 03 This document is up issued to reflect changes in the configuration of TLS for SIP September 2010 Standard 01 02 This document is up issued with minor revisions to support SIP Software Release 3 2 August 2010 Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 21 New in this release 22 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 2 Customer Service Visit the Avaya Web site to a
276. mer root certificates on the IP Deskphone a fingerprint for the file is computed Depending on the value that is configured in the Security Policy parameter CUST CERT ACCEPT the user can either be prompted to accept this fingerprint or prompted to enter the fingerprint for verification f there is one or more customer root certificate on the IP Deskphone the certificate file must be digitally signed with a signing certificate In this case there is no interaction with the user The signature is internally verified and the signing certificate is verified to be issued by a customer root certificate that is already installed on the IP Deskphone f the authentication of the file is successful the customer root certificate is installed on the IP Deskphone in the trusted certificate store Important Although the certificate file usually contains a single customer root certificate it is possible that the certificate file may contain more than one certificate and CRL This occurs where the PEM encoding for each certificate or CRL is appended in the file with a blank line between each file If the authenticity of the file is successfully verified all entities in the file are installed on the IP Deskphone When the IP Deskphone tries to establish a secure connection for example HTTPS SIP TLS with a server the server provides its certificate which then must be verified by the IP Deskphone The following are the possible configurations
277. meters are as follows 272 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 TCP TLS operation overview The User ID field is empty and the Password field displays when both SSH and SFTP are disabled and applied The user can enable SSH or SFTP The user must provide a valid user ID and password when the User ID field is empty and an application SSH or SFTP is selected If a valid user ID and valid password are not provided and the user presses the Apply context sensitive soft key one of the following error message appears Error User ID size 4 12 appears if a valid user ID is not provided Error Password size 4 12 appears if a valid password is not provided Error User ID size 4 12 Error Password size 4 12 appearif both a valid user ID and a valid password are not provided TCP TLS operation overview TCP is the alternative protocol the IP Deskphone uses when sending and receiving SIP requests Avaya recommends TCP for Avaya SIP enabled entities When a server initiates a TCP or TLS connection to the IP Deskphone the connection only lasts as long as the server chooses to keep the connection open a persistent connection is not maintained by the IP Deskphone How the IP Deskphone uses TCP TCP is a connection based protocol which means the IP Deskphone must first establish a connection with a target
278. n on the Preference menu choose Feature Option Answer Mode Settings and then Allow Mode The following screen appears Allow Mode Settings C Disabled CD Friends Directory Public unn bea bed Gamma Figure 76 Allow Mode Settings screen SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 315 PC Client Softphone interworking The following table describes the function of the Context sensitive soft keys for the Allow Mode Settings screen Table 90 Context sensitive soft keys for the Allow Mode Settings screen Context sensitive soft key Action Select Makes the current selection enabled The selected user group is authorized for Answer Mode Back Returns you to the previous screen The following table describes the outside actions on content for Allow Mode Settings screen Table 91 Outside action on content for the Allow Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Allow Addresses screen The Allow Addresses screen is used to pre grant authorization to request an automatic answer to a list of user entered domains and SIP addresses If the user selects the Allow Addresses option in the Answer Mode Settings screen the user is presented with an interface for entering a list of strings For the purpose of Click to Answer only the
279. n 184 SIP DTMF Digit transport ooooooWoWo 221 SIP header fields oooooooo 218 SIP messages supported ooooooWooWo Wo 21 SIP methods anne ne ahaha 211 SIP OVER TES 2enee denasana iisas Bean Mena hahaha 271 SIP OVOtVIOW ici a cec nda ena hn ona Rie and sei ina 29 SIP responses Leni aela tan mantan aman 212 SIP responses 1xx Response eoooooo 212 SIP responses 2xx Response sss 213 SIP Software for Avaya 1200 Series IP Deskphones Administration SIP responses 3xx Response 213 SIP responses 4xx Response ss 214 SIP responses 5xx Response 216 SIP responses 6xx Response sss 21f SIP security authentication oooo 221 SIP software install the o o 99 Software conversion failure 325 Software download failure 325 SP2 18 an tema tut lama an Mananta aa 271 Soblusted uci TN 211 212 STUN S1 IP kokoh aa eunt acute 133 STUN S1 IP configuration ooooWo 134 STUN SDP hiiia ostrea a dodo ce Rana 133 STUN S2 IP configuration ooooooWo 134 Support instant messaging oooooomWooo 222 Supported subscriptions oommm 221 System commands Loco Woman 84 T Leon
280. n DNS Lookup feature on page 184 HTTP 503 response enhancement SIP 4 3 introduces the following parameter for the Device Configuration file HTTP RETRY NUMBER If the IP Deskphone receives a HTTP 503 response from the server server unavailable the IP Deskphone performs up to HTTP RETRY NUMBER attempts to connect to the server again The IP Deskphone stops trying to connect to the server after HTTP RETRY NUMBER unsuccessful attempts have been made or if any other response except HTTP 503 is received from the server The default value is 5 If HTTP RETRY NUMBER is not specified in the Device Configuration file the default number of attempts is applied If HTTP RETRY NUMBER is set to 0 in the Device Configuration file the IP Deskphone performs HTTP retries continuously until it receives a response other than HTTP 503 If the HTTP RETRY NUMBER is configured as a negative value the default number of attempts is applied Revision history September 2013 Standard 05 02 This document is up issued to reflect changes in technical content for the DEF AUDIO QUALITY parameter and a note has been added to Codecs preferences on the IP Deskphone on page 227 June 2013 Standard 05 01 This document is up issued to support SIP Software Release 4 3 Service Pack 2 SP2 April 2013 Standard 04 05 This document is up issued to reflect changes in technical content in the section IP Deskphone bug logging recovery command
281. n Ne ea Pa ba el na nee lama Sa ama kana 266 PACS pkh mamak 266 ETE i a ana ker s cR An ANN LANE ERREUR Occ A E Pa MI xu Aa OA 267 Customer root certificate download D 267 Na lc eR P er meer ni aa Dn An Aa erent 267 Diagnos ie 4 e 267 cuin wor O HH 269 eq oi iio o yj eet Rr PE 271 lut WL Cc mann beda ama aa MA 271 GORANI aa e T DD o D TE T 271 SSH and secure filo rans el M 272 TOR TLS BEL SDOD OA aa aa aa San aaa EN tide 273 ORT NAN 285 Last successful or unsuccesshul LOGON si sictasvccucsinacuideaiaandeastnaduninnstnzasnnsornacaniranaiadeeisssanaem ER PM aba EEEE 288 Enhanced administrative password SOCUNDY Koo na ka akan 291 10 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Chapter 20 EICBREURDE uon ERE EHLH mama REI M EM ens 293 Hening Ame e mH 294 Charactersiics of iho licensing Ta BNN 294 Leane TE OWO mM n 295 LICENSING So oeil qt M EE 297 License infomation Tor ihe IP Deskphole ec eee to Ha poto I sa ma an 298 HIGODSSDIS o DIES sie oa kab o Maa teta dier tede AAN ANN AA GAN eese Uu radii pa pce edP RERE 299 Node oeked license MO m M 301 l KAN MTM P PM 301 xpi NO i
282. n September 2013 Comments infodev avaya com Being in a call Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of the account the line key is associated with The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default but can be overridden by pressing another line key to initiate a call You can use your account to transfer or park an active call that is received on that account The exception is the New Call action because it uses the primary account by default You can override the New Call action by pressing another line key to initiate a call Joining calls into an ad hoc conference always uses the conference server of the primary account Calls that are on accounts that cannot access the server cannot be joined After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time You can join any two calls with the 3 way call feature regardless of the account The service package of the account to which a call is associated determines which operations such as Call Park are available on that call After you es
283. n aa Eh 23 Cep po NN bea ka AR ia dada Dn mania cube aa SA 23 Getting help from a distributor or PESO ga ka aa 23 Getting technical support from the Avaya Web site ter tec i thee tht Scc ce e Ree kd ES bee 24 Chapter 3 Introduction to this GUN aan sak mmk 25 cic E 25 oae okee n E mr 25 PEOI a T 25 Related pon aon NAT T OO DD NS 28 Ghapter Et Lo 29 MEO USI MEM ED ERREUR 29 citas e 29 Avaya 1200 Series IP Deskphones with SIP SOfUWEFG iiiiiiuieei eie e entera hh tnnt h nt hd kn 29 Igcsicesm ADI eee UT 31 Ba rg E 31 Chapter 5 Before asal Ob ma mm mbah 35 Na RE E 35 An ane bsa 35 Chapter 6 Configure the provisioning Server oma 39 Pow Dea WOKE dase Ae ae ana Ka Ra OT US INIT 39 Download the SIP software to the provisioning Ser Broo mona 40 Create the SIP provisioning file on the provisioning SETVET o ooooooWcoooo Wo omooooomccmcmmmebkkanea 40 Setting the default language on the IP Deskphone to FIeNCh ioiooo o coooWooooooooomccoommca 46 Creato ihe device configuration fle na o a tee n E en o 47 Device Ewelp D Se ea D T nun 51 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 5 Server and network configuration comwtriands sei aa aan 51 Rea comiguraton commands e c eR 55 tudo d TOS aa m pire Feder buf uan 78 TON GOA
284. n page 111 If the number is lower than 062AC5L see Upgrade UNIStim software to the minimum required UNIStim software on page 108 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before you convert to SIP Software Upgrade UNIStim software to the minimum required UNIStim software Use either of the following two methods to upgrade UNIStim software 108 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Upgrade to the minimum UNIStim Software 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim software Refer to the appropriate documentation for your Call Server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Configuring the TFTP server 1 The Avaya 1200 Series IP Deskphone always executes the TFTP download at bootup if a TFTP IP address is configured on the IP Deskphone after being initiated by the telephony Call Server 2 Go to the TFTP server and create the 12xx cfg provisioning file The 12xx cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 10 Sample 12xx cfg provisioning file FW DOWNLOAD MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the software dow
285. n the device configuration file G729 ENABLE ANNEXB and G723 ENABLE ANNEXA are used to enable or disable AnnexB and AnnexA support by G729 and G723 codecx respectively These flags can have the following values YES NO No is the default value Important If codecs are not specified the default list used by the current version of the IP Deskphone is PCMU PCMA G 729 To stop the IP Deskphone from using a specific codec you must change the its entry in the Device Configuration file to a different codec and then clear the value which disables the codec entry If you remove all codecs from the allowed list the IP Deskphone resets to the default list of codecs Important To reset the phone to the default list of codecs it is necessary to remove the values against each AUDIO CODECXx item in the Device Configuration file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 225 Audio codecs For example AUDIO CODEC1 PCMA standard a law UDIO CODEC2 PCMU standard u law UDEONC ODE CERCA OM ioa codec UDIO CODEC4 G722 wideband codec gt p m UDIO CODEC5 G723 high compression codec ould become s UDIO CODEC1 UDIO CODEC2 UDIO CODEC3 gt pP p m UDIO CODEC4 AUDIO CODEC5 If the ordered list of codecs is small and no matching codec is found during negotiations the call drops as the audio stream cannot be established For backward compatibility with SIP Firmware Relea
286. nable SSH checkbox 3 Enter the UserlD and Password 4 Press the Apply soft key 5 Connect to the IP Deskphone by using any SSH client program Enabling SSH through provisioning To enable SSH on an IP Deskphone through provisioning perform this procedure 1 Open the Device Settings dialog 2 Check to see if the Enable SSH parameter checkbox is displayed and the checkbox is checked If the Enable SSH parameter checkbox is not displayed do the following Press the Auto soft key and check the 18 SSH Enable checkbox in the Auto Provisioning window Press the Config soft key to return to the Network Settings window Check the Enable SSH checkbox 3 Add the following parameters to the IP Deskphone device configuration file SSH YES SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 347 Diagnostics and troubleshooting e SSHID user name gt e SSHPWD user password 4 Press the Services soft key and select 4 Check for Update Press the YES soft key to update the IP Deskphone configuration 5 Connect to the IP Deskphone by using any SSH client program The PDT supports the following set of commands Table 115 List of PDT commands Command Description 1 prtlog gt prtlog lt mngr_dest gt Prints the content of the ECR log file Outputs content of the specified log file to stdout the screen a stream stdout or a string The input parameter specifies a type of log
287. name password AUTH INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner text preconfigures the banner on the IP Deskphone Use a text string to configure the banner For example BANNER ABC Company configures the banner to ABC Company The text string can have a maximum of 24 characters banner text an ASCII string displayed on the screen of the IP Deskphone with SIP Software FORCE BANNER YES NO is configured by the system administrator through the configuration file If FORCE BANNER is configured as YES the banner from the configuration file is reloaded each time the IP Deskphone powers up even if the user changes the banner manually YES causes the banner configured by the administrator to override any banner configured by the user NO allows the user to configure the banner DST ENABLED YES NO enables and disables the Daylight Savings Time DST mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Deskphone If the Daylight Savings Time feature is enabled the IP Deskphone automatically calculates the DST time at the appropriate date and converts the time to and from DST The calculations used are based on the new rules applicable to DST in 2007 The IP Deskphone is programmed to use the North American DST scheme YES enables Daylight Savings Time NO disables Daylight S
288. nd password to provide a means of server only authentication IP Deskphone specific Public Key certificates can provide even stronger mutual authentication of both the server and the IP Deskphone Using SIP over TLS protects SIP messages on a hop by hop basis To achieve complete end to end security through the use of TLS each element involved in the system must also be capable of securing SIP traffic using TLS Connection persistence Connection persistence allows the IP Deskphone to establish a connection and monitor the connection for failure by using keep alive requests The IP Deskphone establishes connection with the proxy using the commonly accepted ports Periodically based on a configured timer value the IP Deskphone issues a request to the server to verify that the connection with the server at the TCP level is still active When the IP Deskphone discovers that the keep alive packet has not been answered it attempts to reestablish a connection with the proxy If this is successful the IP Deskphone reregisters with the proxy and sends a new subscription requests where appropriate If it is not possible to reestablish the connection the IP Deskphone falls back into a state where connection attempts SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 271 Security are tried periodically based on random but increasing time periods in order to give the server adequate time to recover SSH and secur
289. ndatory for all sections In the FW section the software version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version Note The version number of the firmware FW can be longer up to 19 characters and must follow this format Example SIP12x004 01 03 00 Caution The version number is stored permanently on the IP Deskphone until a higher version number is downloaded However if the Forced option is in the 12xxSIP cfg file then the file is forced to download and the version number in the IP Deskphone is overwritten with the version number in the 12xxSIP cfg file DOWNLOAD MODE AUTO FORCED defines whether the version is checked This command is optional If this command is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Deskphone The file download is initiated only if the version specified is higher than the current version stored in the IP Deskphone If the version is not applicable as in the case of language files the date of the file must be used for the decision Caution The version number stored in the FLASH is permanent until a higher number is downloaded from the Provisioning file or you select Srvcs System Era
290. ned and fully authenticated Changes made to the security policy file have an entry in the security log file SECURITY POLICY PARAM CHANGE 0x1055 The security log file stores only the non sensitive information For example if the password is changed the security log file indicates this change without storing the password value You can use the PDT shell command to view the output of the security policy command The following is the output of the securitypolicy command from the PDT shell gt securitypolicy CUST CERT ACCEPT VAL MANUAL A SEC POLICY ACCEPT VAL MANUAL A SIGN SIP CONFIG FILES NO CERT EXPIRE DELETE CERT SEC POLICY TEXT YES AUTO PRV ACCEPT VAL ACCEPT 262 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Certificate Admin option in the user interface DWNLD CFG ACCEPT VAL ACCEPT AUTO PRV SIGNING NO DWNLD CFG SIGNING NO CERT ADMIN UI ENABLE YES SECURITY LOG UI ENABLE YES KEY SIZE KEY SIZE 1024 KEY ALGORITHM KEY ALG RSA TLS CIPHER RSA WITH AES 256 CBC SHA SUBJ ALT NAME CHECK ENABLE NO FTP PASSWORD Certificate Admin option in the user interface The following procedure provides the steps to view the Certificate Admin option in the user interface Viewing the Certificate Admin option in the user interface 1 Create a text file for example SecurityPolicy txt 2 Add CERT ADMIN UI ENABLE YES in the text
291. ng Stack Overflow Monitor Traffic Monitor ECR Watchdog The ECR Watchdog tracks the IP Deskphone to ensure the IP Deskphone survives transitions for example soft reset If the watchdog is active and has not detected activity in a certain period of time the watchdog logs the appropriate error and recovers the IP Deskphone Task Monitor The Task Monitor performs the following functions Tracks the switch of any task to the suspended state If the task gets to the suspended state the Task Monitor logs the error related information including the suspended task information and summary information about all running tasks and then initiates recovery of the IP Deskphone Monitors important tasks The Task Monitor scans these tasks and if any task is lost without a reason the Task Monitor logs the error and recovers the IP Deskphone CPU Load Monitor The CPU Load Monitor tracks the CPU usage If the CPU load reaches 100 percent and stays at that level for more than 1 minute the CPU Load Monitor logs the appropriate error including the list of most suspect tasks that could occupy the CPU and recovers the IP Deskphone Stack Overflow Monitor The Stack Overflow Monitor tracks the stack of all tasks in the real time mode detects the stack overflow or corruption and logs the task trace Traffic Monitor The Traffic Monitor monitors incoming and outgoing IP and SIP traffic and registers events in the ECR log
292. ng All 4xx 5xx 6xx responses with the exception of 401 407 received by the IP Deskphone when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Deskphone terminates the dialog If an in dialog failure occurs during media re negotiation the IP Deskphone falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Deskphone attempts to clear the call by terminating the dialog SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 217 SIP messages supported by the IP Deskphone SIP header fields The following table contains the supported SIP headers Header field Supported Accept Yes Accept Encoding Yes Accept Language Yes Alert Info Yes Allow Yes Allow Events Yes Authentication Info Yes Authorization Yes Call Id Yes Call Info Yes Contact Yes Content Disposition Yes Content Encoding Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Expires Yes Error Info Yes Max Forwards Yes Mime Version Yes Organization Yes P Access Network Info Yes P Asserted ldentity Yes P Associated URI Yes P Called Party ID Yes 218 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev ava
293. ng Tagging the incoming frame Port 1 frame untagged and untagged and forwarding it to the network port Replacing the incoming frame tagged with VLAN other than Data VLAN and forwarding it to the network port Sending all kinds of frames VLAN configuration can be done either manually or through DHCP Refer to Device Settings on the IP Deskphone with SIP Software on page 119 for more detail on configuring VLANs SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 209 Three port switch and VLAN functionality 210 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 22 SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP messages supported by the Avaya 1200 Series IP Deskphone Table 63 SIP methods Method Supported Comments INVITE Yes Mid call re invites for media changes also supported ACK Yes BYE Yes CANCEL Yes OPTIONS Response only INFO Yes Optionally used for in session DTMF signaling and Avaya Call Server specific NAT detection PING Yes Proxy detection monitoring and Avaya Call Server specific firewall traversal REGISTER Yes For user registration REFER Yes For transfer NOTIFY Yes SUBSCRIBE Yes PUBLISH Yes For VQMon Publish PRACK Yes No support for PRACK specific early media negotiation scenarios MESSAGE Ye
294. ning device by a malicious user When a call is answered the user hears a ring splash notification and can un mute the microphone to allow bidirectional media Pre granting authorization for the Answer Mode The user must specify which users or groups of users are authorized to request auto answer The user can grant authorization through the Feature Options menu if the interworking feature is enabled in the user s IP Deskphone device configuration The user can enable and disable one or more of the following groups Allow Public Authorizes anyone on the internet Allow Friends List Authorizes everyone on the user s Friends List Allow Directory Authorizes everyone in the user s Personal Directory Allow Addresses Acts as a white list of domain names and SIP addresses that have authorized users SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 313 PC Client Softphone interworking Answer Mode Settings screen The Answer Mode Settings screen is used to pre grant authorization to request an automatic answer to potential callers or groups of callers The Answer Mode Settings screen has the following two independent configurations Allow Mode Current Setting Allow Addresses For the Allow Mode option the current setting can be one of the following choices Disabled Friends Directory includes all Friends Public includes all users For the Allow Addresses option the user can edi
295. nistration September 2013 213 SIP messages supported by the IP Deskphone 3xx Response Send Receive Comments address in the Contact header field 4xx Response Reguest failure responses 4xx Response Send Receive Comments 400 Bad request Yes Yes The IP Deskphone generates a 400 Bad Request response for various failure conditions generally when a request is invalid and a more specific error response does not apply 401 Unauthorized No Yes Receiving a 401 response results in the IP Deskphone re issuing the request using HTTP digest authentication 402 Payment required No Yes See Default error handling on page 217 403 Forbidden No Yes SeeDefault error handling on page 217 404 Not found Yes Yes The IP Deskphone generates this response for requests to unknown users Receiving this response falls through to the default handling 405 Method not allowed Yes Yes The IP Deskphone ends this response to a known method if it is received at a time when the IP Deskphone is not prepared to handle or the request is missing necessary information Receiving this response falls through to the default handling 406 Not acceptable Yes Yes The IP Deskphone can send this response when receiving a REFER request which has an unsupported URI Receiving this response falls through to the de
296. nload of 0625C23 bin 3 Download and copy the software to the TFTP server directory To download the UNIStim software for the IP Deskphone from the Avaya Web site a Go to http www avaya com support b Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears c Enter the IP Deskphone type in the Knowledge and Solution Engine box d Select SOFTWARE in the ALL TYPES scroll down menu e Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results f From Search Results select the appropriate version of the UNIStim software for the IP Deskphone for example IP Phone 1230 Release 0625C23 g Place the selected software in the correct directory on the provisioning server 4 In the IP Deskphone Network Configuration menu change the TFTP server address and enter the correct TFTP server address SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 109 Upgrade and convert the IP Deskphone software This can be the provisioning server as defined in the chapter Configure the provisioning server on page 39 5 Select the Apply amp Reset context sensitive soft key to save the configurations and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the software ima
297. nnot be modified Perform the following procedure to provision theDevice Settings parameters on the IP Deskphone with SIP Software Provisioning the Device Settings parameters 1 Press the Globe Services key on the IP Deskphone quickly twice The Network menu appears Table 19 Network menu 1 Server Settings 2 Device Settings 134 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Configure the device settings 3 Diagnostics 4 Lock 2 To navigate in the Network menu use the Navigation key cluster Table 20 Using the Navigation key cluster to navigate in the Network menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item Menu items can also be accessed through the IP Deskphone keypad Press the number 1 to 4 corresponding to a menu item to highlight that menu item Press the Select key to select the highlighted menu item To close this menu use the Quit key 3 In the Network choose 2 Device Settings 4 Enter the admin password Press the OK context sensitive soft key 5 Use the Navigation key cluster to edit an item Table 21 Using the Navigation key cluster to navigate in the Device Settings menu Key Action Down Opens list or moves highlight down list Up Mo
298. no customer certificates SUBJ ALT NAME CHECK ENABLE YES NO allows you to verify the Subject Alternative Attribute in the presented certificate Only the IPv4 IP address is supported for this attribute The values are YES and NO The default value is NO SECURITY POLICY PARAM CHANGE allows the IP Deskphone to enter changes that are made to the security policy file in the security log file CERT EXPIRE allows you to select Certificate Expiration Policy The default value is LOG EXPIRE Following are the acceptable parameter values DELETE CERT A certificate is deleted when it expires and a security log entry is added LOG EXPIRE A certificate is not deleted when it expires and a security log entry is added Even if the certificate is not deleted it cannot be used to authenticate a file NO EXPIRE LOG A certificate is not deleted when it expires and security log entry is not added Even if the certificate is not deleted it cannot be used to authenticate a file DWNLD CFG ACCEPT defines how all TFTP configuration files are authenticated when there are no customer certificates on the phone The parameter does not come to effect when a customer certificate installed The default value of the parameter is VAL ACCEPT Following are the acceptable parameter values VAL ACCEPT Unsigned and signed files are always accepted if there are no valid customer certificates VAL MANUAL A If the r
299. nter a challenge password If the password feature is disabled in the SCEP server you do not require a password A certificate requested by SCEP is stored in Profile O and uses some hard coded attributes for requested certificates The following table lists additional provisioning file parameters for SCEP support in addition to UI parameters in the Device settings window Table 71 SCEP provisioning parameters Parameter Purpose Default Allowed CA SCEP server Empty String Example http 47 11 15 206 certsrv mscep mscep err dil CA DOMAI Domain Empty String N information Example used in SCEP IpClients com reguest HOST NA Host name Empty String ME information Example used in SCEP 1234 request SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 241 Certificate based authentication PKCS 12 download PKCS 12 is an industry standard for importing and exporting keys and their related certificates On the IP Deskphone this method is only used to import the IP Deskphone device certificate and private key The IP Deskphone can download a PKCS 12 file from the provisioning server The provisioning configuration file for example 11xxe cfg contains the DEV CERT section where the FILENAME attribute points to the PKCS 12 file name The file name must include the symbol which is substituted with the IP Deskphone MAC address to allow the definition of unique filenames for
300. o 220 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 SIP security authentication SIP security authentication Authentication Supported Comments Digest Authentication Yes Proxy to User Yes Authentication User to User No The IP Deskphone responds to Authentication a 401 but never challenges incoming requests with a 401 response S MIME No AKA No SIP DTMF Digit transport Transport type Supported RFC2833 Yes In band tones Yes Out of band tones Yes vnd avaya digits Supported subscriptions Subscription type Supported Avaya Call Server specific address book Yes Yes call park Yes Yes dialog Yes Yes presence Yes Yes message summary Yes No SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 221 SIP messages supported by the IP Deskphone Subscription type Supported Avaya Call Server specific ua profile Partial Yes service package Yes Yes network redirection Yes Yes reminder Supported instant messaging Message type Supported plain text Yes Avaya unencrypted Yes Avaya encrypted Yes 222 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 23 Audio codecs Overview The optional audio codecs fe
301. ocol Distinguished Name Do Not Disturb feature Domain Name System Digit Regular Expression Differentiated Services Code Point Extensible Authentication Protocol Error Collection and Recovery Enterprise Java Bean Certificate Authority Extended Regular Expressions Fully Qualified Domain Name File Transfer Protocol Gratuitous Address Resolution Protocol Graphical User Interface Hyper Text Transfer Protocol Hyper Text Transfer Protocol over SSL Internet Authentication Service Internet Control Message Protocol Internet Engineering Task Force Integrated Services Digital Network Instant Message Internet Protocol Telecommunications Standardization sector of the International Telecommunications Union Local Area Network Light Emitting Diode Media Access Control Multiple Appearance Directory Number Media Application Server Message Digest v5 Avaya Media Server SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Acronyms NAT NetConfig NDU OAM PDT PEAP PEC PKCS 12 POE POSIX PRACK PSTN PVAMon QoS RADIUS RTCP RTCP XR RTP SAN SCA SCEP SDP SFS SIMPLE SIP SKS SMTP SOAP STUN TCP TFTP TLS Network Address Translator Configuration screens available after an IP Deskphone resets Network Diagnostic Utility Operation Administration and Maintenance Problem Determination Tool Protected Extensible Authentication Protocol P
302. of device certificates as shown in the following figure CN weany deviceserver2 com CN waw deviceserver3 com Figure 36 Device Certificates screen The following table describes the function of the Context sensitive soft keys for the Device Certificates screen Table 76 Context sensitive soft keys for the Device Certificates screen Context sensitive soft key Action View Displays the information of the selected Device Certificate which includes the following Common Name CN Serial Number SN Usage Expiry Date certificate profile index Status such as OK or Expired Back Returns you to the previous screen 250 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 CRL screen CN varw deviceserverl com SN amp 42 42 10 24 DO F9 CE Usage EAP TLS Expiry 7 28 2009 HOU Profile Index 0 Status OK Delete Figure 37 Device Certificate details The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen CRL screen The CRL screen displays a list of CA issued CRLs stored in the IP Deskphone as shown in the following figure CRL Issuers vanar cal oom Figure 38 CRL screen The following table describes the function of the Context sens
303. oice VLAN tagged PC or Local Networks receive all kinds of frames SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 207 Three port switch and VLAN functionality Enable Both Voice and Data VLAN Enable Voice VLAN Only on on three port switch three port switch NI Port PO Voice VLAN Three Port Switch Three Port Switch c Enable Both Enable Voice VLAN 3 Voi d Dat Onl MAN ae ALLVLANs y ALL VLAN s Voice VLAN PC Port P1 PC Port P1 PC or Local Networks PC or Local Networks Figure 27 Voice VLAN and Data VLAN Table 62 Port functions on the three port switch when VLAN is enabled Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled Network N A N A N A Port Port 0 208 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com System overview forwarding it to the network port Replacing the incoming frame tagged with VLAN other than Data VLAN and forwarding it to the network port Sending all kinds of frames Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled IP Deskpho Receiving the N A Receiving the frames with ne Port frames with Voice Voice VLAN tagged only SMP VLAN tagged only Sending the frames with Sending the frames Voice VLAN tagged with Voice VLAN tagged PC Port N A Tagging the incomi
304. ols enabled The following table describes the behavior of the IP Deskphone when the IP Deskphone is Registration behavior based on configuration settings configured to communicate with a server using specific protocols Table 83 Registration results based on configuration Configuration Description Expected result Possible results IP Deskphone UDP TCP Server UDP TCP TLS The IP Deskphone allows protocols enabled for communication with the server The IP Deskphone establishes a connection to the server using TCP If the server does not accept incoming requests on TCP it takes approximately thirty seconds for the initial connection attempt to fail and then the IP Deskphone attempts to contact the server using UDP If this connection also fails the IP Deskphone waits a SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Security 282 Configuration Description Expected result Possible results configured period of time before attempting to reconnect IP Deskphone The IP Deskphone The IP If the IP Deskphone is UDP Server UDP only has UDP Deskphone unable to contact the TCP TLS enabled for sending registers using server it waits a requests to the UDP as the configured period of time server protocol before attempting to reconnect IP Deskphone TCP The IP Deskphone The IP If the IP Deskphone
305. on a new IP Deskphone on page 107 to determine the version number of UNIStim software on an IP Deskphone Checking the UNIStim software version on a new IP Deskphone 1 After assembling the IP Deskphone and turning it on the display on the IP Deskphone goes through the following sequence Avaya splash screen appears Avaya sonic sound plays Avaya banner appears Following the Avaya banner the software version appears in the display F W version 2 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version 062AC5L If the version number is equal to or higher than 062AC5L see Convert UNIStim software to SIP software on the IP Deskphone on page 111 If the number is lower than 062AC5L go to the section Upgrade UNIStim software to the minimum required UNIStim software on page 108 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before a conversion to SIP Software Checking the UNIStim software version on an IP Deskphone already in use 1 Press the Globe Services key on the IP Deskphone twice quickly Pal If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 8 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu SIP Software for Avaya 1200 Series IP Deskphones Administra
306. on the IP Deskphone on page 111 The 1200 Series IP Deskphones are shipped from the factory with only boot loader software The boot loader software is designed to work with DHCP and Option 66 to automatically obtain its IP information and the provisioning server IP address and to read the 12xxBoot cfg file from the provisioning server Based on the information in the 12xxBoot cfg file the IP Deskphone downloads and installs a specific SIP software load The IP Deskphone reads and acts on the instructions in the 12xxBoot cfg file You must create the 12xxBoot cfg file as a standard text file using the format described in Boot loader file format on page 99 and place the file on the root directory of your provisioning server Boot loader file format The 12xxBoot cfg file has the following options and configurations Field name Field value Description FW Section header for software download information DOWNLOAD MODE AUTO The software is always downloaded this field is ignored VERSION SIP12x004 04 09 00 The version of the software This field is ignored FILENAME SIP12x004 04 09 00 bin Image file name It must match the file name of the actual software bin file PROTOCOL TFTP Download protocol FTP Choose the appropriate protocol for HTTP your server type SERVER IP XXX XXX XXX XXX IP Address of the provisioning server in dotted decimal format SIP Software for Avaya 1200 Series
307. on your IP Deskphone the software must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Deskphone software on page 105 for instructions on how to convert the software on an IP Deskphone from UNIStim to SIP If the IP Deskphone is installed with SIP Software further SIP Software upgrades can be done with a TFTP an FTP or an HTTP server How provisioning works Provisioning is performed without interaction with the Call Server The Avaya 1200 Series IP Deskphone with SIP Software connects directly with the provisioning server in order to retrieve software files and configuration files In this case the provisioning server is not to be confused with the IP Client Manager on the Call Server The methods of provisioning are as follows Automatic provisioning at power up After the IP Deskphone powers up or is reset it checks the provisioning server for the latest files Provisioning through user interaction The end user can manually check for updates by pressing the Services context sensitive soft key and selecting Check for Updates Automatic provisioning at a preconfigured time The IP Deskphone with SIP Software checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following is the sequence of events when provisioning updates occur The IP Deskphone with SIP Software 1 connects to the provisi
308. one does not generate any NTP requests ip address the IP address of the NTP server in either Fully Qualified Domain Name FQDN or non FQDN format MADN TIMER x used to configure the MADN polling timer interval the interval at which the IP Deskphone attempts to determine the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 X the time delay in seconds between queries to find the MADN group DN of a user The minimum value 900 MADN DIALOG YES NO used to configure the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES su bscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using the group of the user DEFAULT CFWD NOTIFY YES NO used to configure the ring splash which occurs when either local call forwarding or network based call forwarding have been enabled If this configuration value is enabled the IP Deskphone plays an abbreviated ring tone to remind the user that a call has been forwarded This configuration value only effects users when their user profile is first created unless the FORCE CFWD NOTIFY flag is also used The default setting is NO YES a brief ring splash plays when a call is forwarded SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 67 Configure the provisioning server
309. ones Administration Comments infodev avaya com September 2013 Device certificate profiles Name Type Value s Default PKCS 12 Description Required Content from current hostname and domain name configurations With the exception of the version all the DCP configurations described in the preceding table apply to SCEP requested device certificates The PKCS 12 column identifies the limited set of parameter that apply to a DCP configured for PKCS 12 Many of the parameters apply only to the configuration of a certificate request which is why the parameters apply only to SCEP The following describes the key profile attributes Index The Index is the index of the device certificate profile For each type of IP Deskphone there is a fixed number of profiles available in the range of 1 to MAX_PROFILES The index also identifies a priority When a device certificate is requested for a specific purpose such as EAP TLS the IP Deskphone searches through the device certificates to find the first one that is defined active and can be used for the requested purpose Source The Source identifies if the IP Deskphone requests the device certificate using SCEP or if the device certificate is downloaded using PKCS 12 If PKCS 12 is specified direct action is not taken This allows a downloaded device certificate to be installed in this profile Active If the Active attribute is not active the IP
310. onfiguration in the IP Deskphone Config file E911 USERNAME The emergency user name used for making an emergency call that does not require a logon You must configure the proxy with the same emergency user name otherwise the emergency call fails E911 PROXY Default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file SIP DOMAIN1 SIP DOMAIN2 SIP DOMAIN3 SIP DOMAIN4 SIP DOMAIN5 If E911 PROXY does not match the value defined by these five variables or the variable E911 PROXY is not defined the value of SIP DOMAIN 1 is used as the emergency proxy E911 PASSWORD The password for emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails E911 TXLOC The variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message Important You must add a set of numbers regular expressions marked as emergency to the IP Deskphone dialing plan Only these numbers are allowed for emergency calls that do not require logon SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 199 Emergency Services Feature impact on configuration tasks 1 Configuring the SIP Proxy The IP Deskphone must have an
311. onfigured and uploaded to the IP Deskphone through provisioning 2 The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST KEY INDEX to hold the Speed Dial List 3 If the key defined for use by the Speed Dial List is already in use the defined key is overwritten and is assigned Speed Dial List functionality 4 The Speed Dial List feature key uses the label that is provided in SPEEDLIST LABEL and cannot be modified by the end user The following screen describes the feature key used by the Speed Dial List in the feature key programming interface 170 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Speed Dial List Program key t3 Key 1 Line key J 1 m Key 2 Steve CoD Key 3 Bill Key 4 Tom Key 5 Key 5 Speed Dial List View Edit Bulk Back C es ws LJ Figure 23 Main feature key programming screen showing Speed Dial List provisioned on key 6 A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for that key is provided through provisioning When the user presses the feature key provisioned as a Speed Dial List the list of speed dials configured appears on the screen and the user can select an item from the list to invoke Speed Dial If the Speed Dial List is empty or ends up empt
312. oning server 2 retrieves the provisioning file for example 1230SIP cfg from the provisioning server 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the IP Deskphone a new file transfer session starts for each file to be downloaded The SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 39 Configure the provisioning server provisioning file for example 1230SIP cfg can contain commands that prompt for confirmation before a file is downloaded Download the SIP software to the provisioning server To download the SIP software perform the following procedure Downloading SIP software for the IP Deskphone 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter the IP Deskphone type in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From Search Results select and download the appropriate version of the SIP software for the IP Deskphone for example SIP IP Deskphone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Create the SIP provisioning file on the provisioning server The provision
313. oning server Note The RTP port configuration parameters must satisfy the constraints that RTP MAX PORT RTP MIN PORT is greater than or equal to 10 and less than 1000 Note If there is a provisioning error RTP MIN PORT is reset to the default value of 50000 and RTP MAX PORT is reset to the default value of 50100 An error message is logged The SystemConfig file stores 50000 and 50100 rather than the erroneous configuration values to indicate that the configuration attempt has been rejected CALL WAITING SPEAKER STREAM SPEAKER the call waiting tone is played on the IP Deskphone speaker This is the default option STREAM the call waiting tone is injected into the stream played on the transducer in use for the active call DISTINCTIVE RINGING YES NO YES turns on the distinctive ringing feature This is the default option NO turns off the distinctive ringing feature USE RPORT YES NO YES allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 NO disables implementation of support for RFC3581 This is the default option Note To provision USE RPORT the IP Deskphone must be rebooted after the device configuration file is updated EXP MODULE ENABLE YES NO YES the IP Deskphone detects and enables an Expansion Module NO the IP Deskphone does not detect an Expansion Module This is the d
314. ooting S01 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S02 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S03 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S04 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 11 Provisioning Server XXX XXX XXX XXX The following table describes the function of the Navigation key for the IP Set and DHCP Info screen Table 99 Navigation Key Action Up and down arrows screen Use the up and down arrows to scroll the The following table describes the function of the context sensitive soft keys for the IP Set and DHCP Info screen Table 100 Context sensitive soft key for the IP Set and DHCP information screen Context sensitive soft key Action Return Press the Return soft key to cancel this screen and return to the Diagnostics menu Network Diagnostic Tools The Network Diagnostic Tools screen provides access to ping and tracert testing routines To access the Network Diagnostic Tools screen from the Diagnostics menu choose 2 Network Diagnostics tools The following screen appears 332 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Network Diagnostic Tools Figure 83 Network Diagnostic Tools screen There are two configurable fields P enter an IP address Hops number of hops used a
315. or dates 2 m d y 3 d m y timeFmt Display format for time 0 12hrs 5 45pm 1 24hrs 17 45 2 24hrs French 5h45 globallgnore Designates whether the Ignore key terminate all forks of a call Value 0 or 1 hotlineURL 2600 mycountry gov Target url for a hotline call language English User interface language Value language filename without extension menuAutoBackout Delay before the menus timeout Valid values 0 15 30 60 120 200 600 seconds notifyCallForward Specifies whether server forwarded calls make the IP Deskphone beep Value 0 or 1 octEndsDialing Specifies if causees dial prompts to place call Value 0 or 1 outgoingPrivacy Anonymization setting to use for outgoing messages 0 none incomingPrivacy Anonymization setting for remote user information SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Roaming profiles Section name Key Value example Description 0 none publicScaHold 0 Specifies whether others can retrieve calls a user pus on hold Value 7 0 or 1 ScreensvrActive 0 Specifies if screensaver is activated immediately on auto login Value 7 0 or 1 screensvrDelay 10 Time to wait before displaying the screensaver in minutes screensvrimage Filename of image to use for the screensaver can be b
316. ort based on the Listening R Value VOCODER G711 ULAW LISTENING R WARN 80 VOCODER G711 ULAWPLP LISTENING R EXCE 70 VOCODER G723 LISTENING R WARN 60 VOCODER FLAG G723 RATE 53 LISTENING R EXCE 50 VOCODER FLAG G723 RATE 63 VOCODER G729 LISTENING R WARN 70 default if not VOCODER PCM8 configured and unknown type vqmonVocoderTypeUnknown LISTENING R EXCE 60 LISTENING R WARN xx the threshold to send a report on Listening R less than xx The default value is 70 Using 0 resets it to default based on far end VOCODER XX is an INTEGER value used as threshold LISTENING R EXCE xx the threshold to send a report on Listening R less than xx The default value is 60 Using 0 resets it to default based on far end VOCODER XX is an INTEGER value used as threshold PACKET LOSS ENABLE YES NO used to enable or disable the alerts based on the packet loss thresholds Packet loss is the fraction of RTP data packets from the source 82 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file lost since the beginning of reception The value is an integer scaled by 256 The range is 1 to 25600 YES enables the sending of alert report based on the packet loss NO disables the sending of alert report based on the packet loss PACKET LOSS WARN xx the threshold to send a rep
317. ort on Packet Loss greater than xx The default is 256 1 Using 0 resets the threshold to default XX is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 PACKET LOSS EXCE xx the threshold to send a report on Packet Loss greater than xx The default is 1280 5 Using 0 resets the threshold to default XX is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 JITTER ENABLE YES NO used to enable or disable alerts based on the inter arrival Jitter on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second YES enables the sending of alert report based on jitter detection NO disables the sending of alert report based on jitter detection JITTER WARN xx the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276 50 ms Using 0 resets the threshold to default XX is an INTEGER value used as threshold JITTER EXCE xx the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 32760 500 ms Using 0 resets the threshold to default XX is an INTEGER value used as threshold DELAY ENABLE YES NO used to enable or disable the a
318. ot automatically answered and is treated as a normal call the IP Deskphone rings and the user answers it manually Configuration of the PC Client Softphone Enabling the interworking feature in the IP Deskphone device configuration file allows the user to pre grant authorization to other users and to configure the IP Deskphone to auto answer The following table describes the configuration flags used to configure the PC Client Softphone interworking feature for the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 319 PC Client Softphone interworking Table 95 PC Client Softphone configuration commands Configuration commands Description ENABLE INTERWORKING The configuration values are YES and NO The default value is NO f configured as YES the interworking feature is enabled f configured as NO the interworking feature is disabled If interworking is enabled the interface for pre authorization is visible in the Feature Options menu If the feature is disabled requests to automatically answer a call are handled as a normal incoming call interworking must be configured through provisioning MAX ALLOWEDADDRESSES Limits the size of the list of user and domain addresses stored for auto answered authorization The default value is 100 320 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com
319. ows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID root certificate and device certificate The root and device certificates must be installed on the IP Deskphone before using this feature The customer root certificate can be installed using SCEP or SIP configuration file For more information see Root certificate installation on page 231 and Table 71 SCEP provisioning parameters on page 241 The device certificate can be installed using one of two methods SCEP on page 239 e PKCS 12 download on page 242 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP PEAP EAP PEAP allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID1 root certificate user ID2 and password EAP PEAP is the outer authentication protocol that requires a user ID1 and root certificate to establish a TLS channel EAP MD5 is the inner authentication protocol that requires a user ID2 and password to pass through this channel in a secure mode The customer root certificate can be installed using SCEP or SIP configuration file For more information see Root certificate installation on page 231 If the IP Deskphone fails to auth
320. ox entries and takes a number as a parameter For example MAX INBOX ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 X the maximum number of in box entries MAX OUTBOX ENTRIES x used to restrict the maximum number of outbox entries and takes a number as a parameter For example MAX OUTBOX ENTRIES 100 limits the number of entries in the outbox to 100 The default limit is 100 X the maximum number of outbox entries MAX REJECTREASONS x used to restrict the maximum number of Call Decline Reasons Prefs Feature Options Call Decline Reasons and takes a number as a parameter The default limit is 20 X the maximum number of reject reasons MAX CALLSUBJECT x used to restrict the maximum number of call subjects Prefs gt Feature Options gt Call Subject and takes a number as a parameter The default limit is 20 X the maximum number of call subject reasons MAX PRESENCENOTE x used to restrict the maximum number of presence notes and takes a number as a parameter The default limit is 20 X the maximum number of presence notes that an IP Deskphone can receive USE PUBLISH FOR PRESENCE YES NO This parameter specifies whether to send the PUBLISH request when changing the Presence state YES send the PUBLISH request NO do not send the request DEF LANG language a command used for configuring the default language file
321. password is validated the IP Deskphone extracts the private key and device certificate from the PKCS 12 file 5 The IP Deskphone validates the device certificate to ensure that the device certificate is signed by a trusted CA is not revoked and that the key size meets the minimum requirement 6 If the device certificate is validated correctly the IP Deskphone stores the device certificate and the private key in the IP Deskphone memory SFS in the device certificate profile specified in the DEV CERT section CTL download This section describes the process of downloading a CTL file on the IP Deskphone 1 The administrator adds the CTL section to 12xxSIP cfg to allow the IP Deskphone to download a CTL file The following is an example of the format for the CTL section en DOWNLOAD MODE AUTO PROV COLE EMME S FILENAME ctl pem 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes the CTL section and downloads the CTL file 3 After the CTL file is downloaded the IP Deskphone validates the CTL file to ensure that the CTL file is signed by a trusted entity If the CTL file is validated correctly the CTL file is stored in the IP Deskphone memory SFS SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 265 Certificate based authentication Upgrade and rollback tasks The IP Deskphone loaded with secure software c
322. pctokenOO0f1fd304f8 cfg 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license Network Locked license file download If a Network Locked license file is to be used the same license file can be installed on all phones In this case the wildcard is not used in the FILENAME as the filename is fixed and does not contain the MAC address of each phone Use the following procedure to download a Network Locked license file from the provisioning or TFTP server Downloading a Network Locked license file 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 40 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg For example FW DOWNLOAD MODE AUTO VERSION 4 00 xx yy PROTOCOL TFTP FILENAME SIP 1230 03 02 xx yy bin LICENSING DOWNLOAD MODE AUTO
323. pears During the logon operation a Login in progress message appears on the IP Deskphone screen The IP Deskphone can receive calls for user accounts that are registered however other features are not available until the logon process is complete The IP Deskphone does not display a profile selection prompt and does not create a profile for the secondary account Automatic logon Use the following configuration options to determine the behavior of the automatic logon feature AUTOLOGIN ENABLE NO This configuration requires you to enter the Login ID Authentication ID and password for each user every time there is a restart of the IP Deskphone AUTOLOGIN ENABLE YES If the IP Deskphone is switched off you are automatically logged back on when you restart the IP Deskphone If multiple users are logged on when 152 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Logging off the IP Deskphone is switched off the IP Deskphone automatically logs all users back on when you restart the IP Deskphone AUTOLOGIN ENABLE USE AUTOLOGIN ID You do not enter user credentials the system administrator pre configures the IP Deskophone using an IP Deskphone specific file The following example shows a SIP provisioning file USER CONFIG IP Deskphone specific configuration file OWNLOAD MODE FORCED ERSION 000001 ROMPT NO is lt lt e IT A
324. pears as shown in the following screen examples Use the up and down Navigation arrows to scroll through the complete list of Ethernet statistics 334 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Ethernet Statistics SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 335 Diagnostics and troubleshooting Ethernet statistics example The following is an example of Ethernet statistics for the IP Deskphone 1 NI 2 Dup Link Status Up lex Mode Full 3 Network Speed 1000Mb 4 Auto Sense Negotiate Auto Negotiat Auto Negotiat t VLAN Priority 0 t VLAN ID 0 ket Collision 0 Errors 1 Frame Errors 1 5 Por 6 Por 1 Pac 8 CRC 9 A Uni B Uni 80 cast Packets Tx cast Packets Rx C Broadcast Packets Rx D Multicast Packets Rx 2 1x Status EAP Status Disabled te Capability Yes te Completed Yes The following table describes the function of the context sensitive soft keys for the Ethernet Statistics NI Port screen Table 103 Context sensitive soft keys for the Ethernet Statistics NI Port screen Context sensitive soft key Action Reset Resets statistics value NI Port Switches to the PC Port Ethernet statistics Return Returns you to the Diagnostics menu
325. phone Features SIP Software Release 4 3 introduces support for the following Failover support in centralized deployment IP Office 8 0 ABG 5800 6 2 on page 13 DHCP enhancements on page 14 Server profiles IP Office 8 0 ABG 5800 6 2 on page 15 Check synch enhancement IP Office 8 0 on page 16 Answer after parameter IP Office 8 0 ABG 5800 6 2 on page 16 Remote control talk and hold IP Office 8 0 on page 17 HTTP 503 response enhancement on page 19 Hotline option configuration in User Preferences IP Office 8 0 on page 17 Hide Emergency calls only banner IP Office 8 0 on page 17 Volume adjustment for paging call beep on page 17 Customize feature line key labels on page 18 SIP Domain DNS Lookup feature on page 19 SIP 4 3 SP2 SIP Software Release 4 3 Service Pack 2 SP2 provides further enhancements See SIP 4 3 Service Pack 2 SP2 on page 18 Failover support in centralized deployment IP Office 8 0 ABG 5800 6 2 There are two failover mechanisms available in a centralized deployment 1 In Regular mode the IP Deskphone is configured with IP addresses for a primary server and a secondary server The IP addresses can be configured using the configuration file or using DNS The IP Deskphone will failover to the second server SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 13 New in this release when it detects that
326. phones Administration Comments infodev avaya com September 2013 2xx Response Successful responses 2xx Response Successful responses 2xx Response Send Receive Comments 200 OK Yes Yes 202 Accepted Yes Yes 3xx Response Redirection responses 3xx Response Send Receive Comments 300 Multiple Choices No Yes When receiving this response the IP Deskphone redirects the original request to next contact specified 301 Moved permanently No Yes When receiving this response the IP Deskphone redirects the original request to the new contact specified However the IP Deskphone takes no additional special consideration of the permanent status of this change 302 Moved temporarily Yes Yes This response is sent to an incoming invite if the IP Deskphone has local call forwarding enabled When receiving this response the IP Deskphone redirects the original request to the new contact specified 305 Use Proxy Yes Yes The IP Deskphone generates these responses when receiving requests that did not come through the configured SIP proxy When receiving this request the IP Deskphone contacts the new address in the Contact header field 380 Alternate service No Yes When receiving this request the IP Deskphone contacts the new SIP Software for Avaya 1200 Series IP Deskphones Admi
327. ppears on the display screen to notify the user the last successful and unsuccessful log on attempts made 290 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Enhanced administrative password security Utt Last login chad UU Last failed bruce Figure 58 Login and login failure notification The following notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made Lastlogin chad At 07 31 10 00am noo JUL Last failed bruce At 07 31 5 00am Ok a a snl es Figure 59 Login and login failure with time notification Enhanced administrative password security The provisioning server can provide additional security associated with the administrative password The provisioning server provides the password to the IP Deskphone in the form of an SHA1 or MD5 hash instead of the plain text password This removes the need to store the password on the IP Deskphone by using the existing ADMIN PASSWORD provisioning parameter The provisioning server can also enforce a password expiry using the provisioning flag ADMIN PASSWORD EXPIRY This flag contains a date after which the admin password SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 291 Security stored on the IP Deskphone is not accepted After this time the administrative password mu
328. r Avaya 1200 Series IP Deskphones Administration September 2013 227 Audio codecs file then the codec is added to the list of the supported codecs Otherwise the codec is rejected The IP Deskphone adds the last codecs presented in the Device Configuration file to the list of supported codecs 228 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 24 Certificate based authentication Certificate based authentication overview Certificate based authentication allows the administrator to ensure that the IP Deskphone is authorized to access the enterprise LAN environment Certificate based authentication supports three types of Extensible Authentication Protocols EAP EAP MD5 User ID password based authentication EAP PEAP certificate based authentication EAP TLS certificate based authentication Trusted root certificates and device certificates must be installed before using EAP TLS EAP PEAP or HTTPS Certificate based authentication supports two types of device certificates one is used by EAP TLA and the other is used by SIP TLS but the administrator can also have a third device certificate for HTTPS The user must connect to a Certificate Authority CA to retrieve or sign certificates A CA is a trusted third party components of a system agree to trust the CA to verify the necessary information When the CA validates the user information
329. r from the session interval reports or end of call reports 118 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 12 Device Settings on the IP Deskphone with SIP Software Important An Avaya 1200 Series IP Deskphone with SIP Software displays different menus than an IP Deskphone with UNIStim software Introduction This chapter describes how to configure the Device Settings parameters on the IP Deskphone with SIP Software This includes items such as the IP address the subnet mask and the gateway IP address of the IP Deskphone The Device Settings parameters are listed below in the order they appear on the Device Settings menu of the IP Deskphone with SIP Software Read the section at the end of this chapter that explains how to provision the Device Settings parameters If you are familiar with the Device Settings parameters skip the last section in the chapter and proceed to the provisioning instructions Enable 802 1x EAP Device ID Password Enable 802 1ab LLDP DHCP Yes No SET IP Net Mask Gateway DNS IP1 DNS IP2 Ntwk Port Speed Auto 10BT 100BT Ntwk Port Duplex Auto Force Full Force Half Disable Voice 802 1Q SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 119 Device Settings on the IP Deskphone with SIP Software Voice VLAN No VLAN Manual VLAN Filter Ctrl Prior
330. rameter Purpose Default Allowed parameter the system resets SFTP WRITE PATTERNS File extensions cfg dat separated allowed to write put values See Note 1 from IP Deskphone and Note 2 After a change is detected in this parameter the system resets SSHID Configuration of the None See Note 3 SSH and SFTP user ID SSHPWD Configuration of the None See Note 3 SSH and SFTP password HASHED ADMIN PASSW Indicate whether the NO YES ORD Admin Password is NO hashed or not ENALBE LOCAL ADMIN Configure the YES YES UI availability of the local NO administration Ul on the IP Deskphone HASH ALGORITHM Hash algorithm SHA1 SHA1 MD5 ALLOW EMERGENCY P Indicates if a Priority NO YES RIORITY HEADER emergency header NO must be added to emergency outgoing calls or not CALLINFO IMAGE ENAB Specify whether to NO YES LE obtain image from NO Call Info url or not MKI ENABLE Use Master Key NO YES Identifier MKI or not NO SECURE UI ENABLE Configure the NO YES availability of other NO sensitive data that you want to hide from the normal end user such as the IP address the MAC address on the IP Deskphone information screen and the FE IP Address SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 277 Security Parameter Purpose Default Allowed and Port on the audio quality details screen ADMIN PASSWORD EXP The date that the Empty Timestamp IRY configured ADMIN PWD is no longer
331. ration file is incorrect the default value is used DHCP UNTAG ENABLED YES NO When this parameter is enabled the IP Deskphone attempts to obtain an IP address in a VLAN DHCP discovery frames are tagged and the DHCP server is unreachable then after the pre defined number of Discovery attempts the IP Deskphone begins sending Discovery frames in non VLAN mode If the IP Deskphone still does not receive an Offer then after a pre defined number of Discovery attempts the IP Deskphone reverts to VLAN tag mode again The default is NO SRTP ENABLED YES NO This parameter configures SFTP configuration values The default value is NO YES enables SRTP 54 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file NO disables SRTP default HASH ALGORITHM SHA 1 MD5 This parameter provides the hash algorithm The default value is SHA1 SHA1 algorithm is Secure HASH Algorithm 1 MD5 algorithm is Message Digest algorithm 5 SSHPWD This parameter configures SSH and SFTP passwords The maximum limit is 49 characters Feature configuration commands TOVM SOFTKEY ENABLE YES NO YES enables the toVM soft key on the IP Deskphone NO disables the toVM soft key on the IP Deskphone TOVM VOICEMAIL ALIAS string customizes the user ID of the SIP URI of the voice mail system Th
332. referred order in which they are used for incoming and outgoing calls You can also use the Device Configuration file 224 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Codec preference through Device Configuration to enable or disable AnnexB support by G 729 and AnnexA support by G 723 1 You can add a text descriptor to the technical name of the audio codec these descriptors appear on the user interface of the IP Deskphone You can specify by name the exact codecs to offer in the Device Configuration file This grants the administrator full control over the audio settings used for inbound and outbound calls The following table is a sample of Device Configuration file entries for audio codec configuration Table 66 Sample Device Configuration file codec entries AUDIO CODEC1 PCMA standard a law AUDIO CODEC2 PCMU standard u law AUDIO CODEC3 G729 729 codec AUDIO CODEC7 G723 high compression codec The following table lists the codec identifiers for the Device Configuration file Table 67 Codec identifiers for the Device Configuration file PCMA PCMU G729 G723 The IP Deskphone displays the codecs listed in the exact order that they are listed in the Device Configuration file The list of codecs specified in the Device Configuration file determines the list of codecs that are available for selection on the IP Deskphone Two fields i
333. report is sent to the server when these thresholds are exceeded SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 115 Voice Quality Monitoring Server set up The IP Deskphone with SIP Software works with Telchemy server software The name of the software is SQmediator and is available through Telchemy http www telchemy com The minimum version required is release 1 0 How VQMon works 116 The IP Deskphone with SIP Software gathers statistics about the current call when VAMon is enabled Statistics are also gathered regarding the quality metrics of the current call The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ See Table 13 Glossary of RTCP XR metrics on page 116 More information on each of these metrics is provided in RFC3611 RTP Control Protocol Extended Reports RTCP XR When the IP Deskphone detects that a particular voice quality metric has exceeded a threshold defined in the Device Configuration file the IP Deskphone sends a message to the server indicating that there is an issue If the issue persists then the IP Deskphone sends another me
334. restored following a network link failure However if the IP Deskphone resets it assumes the Layer 2 link has remained in service and is authenticated The IP Deskphone fails to authorize if the DevicelD and the IP Deskphone passwords do not match the DevicelD and IP Deskphone passwords provisioned on the RADIUS Server The Layer 2 switch authenticator locks out the IP Deskphone and network access is denied If this happens during reauthorization all phone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol If the 802 1x EAP is not used then there is no prompt to enter the Device ID SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 121 Device Settings on the IP Deskphone with SIP Software Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password 802 1ab Link Layer Discovery Protocol TLVs 802 1ab Link Layer Discovery Protocol LLDP is a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Deskphones to advertise information about themselves to other nodes on the network and to store the information they discover in a Management Information Base MIB 802 1ab LLDP takes advantage of the VLAN Name and Network Policy T
335. roduct Engineering Code Public Key Cryptographic Standard 12 Power Over Ethernet Portable Operating System Interface Provisional Acknowledgement Public Switched Telephone Network Proactive Voice Quality Monitoring Quality of Service Remote Authentication Dial In User Service Real time Control Protocol RTP Control Protocol Extended Reports Real time Transfer Protocol Subject Alternate Name Single Call Arrangement Shared Call Appearance Simple Certificate Enrollment Protocol Session Description Protocol Security File System SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Special Key Sequence Simple Mail Transfer Protocol Simple Object Access Protocol Simple Traversal of UDP through NAT devices Transport Control Protocol Trivial File Transport Protocol Transport Level Security SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 27 Introduction to this guide TPS Terminal Proxy Server TTL Time to live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UI User Interface UNIStim Unified Network IP Stimulus Protocol VoIP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VAMon Voice Quality Monitoring Related publications Other publications related to the SIP Software for Avaya 1200 Series IP Deskphones administration include the following
336. rresponding Speed Dial key on an IP phone the icon state tells you if another extension connected to the same SIP server is busy If configured the IP Deskphone subscribes to a resource list available on the server and receives information about other extensions BLF works through the SIP protocol by making use of SUBSCRIBE and NOTIFY messages the IP Deskphone is the subscriber and the SIP server is the notifier How it works If you configure an IP Deskphone to monitor a list of zero or more extensions it sends a SUBSCRIBE SIP message to the server A NOTIFY SIP message which includes XML in the message body is sent to the subscriber to advise the subscriber of the current state of the extension being monitored Once the status of the monitored extension changes the subscriber receives a NOTIFY SIP message from the server The subscriber must acknowledge the NOTIFY SIP message by responding with a 200 OK SIP message BLF is based on an Event Dialog package Dialog refers to the SIP relationship that two SIP peers establish Dialogs can be created by many methods although RFC 3261 defines only one the INVITE method In other words as soon as two SIP peers establish a new call dialog modify a call dialog or cancel a call dialog the monitoring party receives notification about that event For more information refer to RFC 4235 Note Dialog Package BLF differs from Presence package Refer to RFC3856 for more information on Presence
337. rsal method is NONE The IP Deskphone can conduct SIP dialogs through a Symmetric NAT using UDP This allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 For this feature to work properly the receiving end device must support RFC3581 This feature is enabled or disabled through the USE RPORT parameter in the device configuration file Note RFC3581 does not address NAT traversal for media or voice SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 205 NAT firewall traversal 206 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 21 Three port switch and VLAN functionality System overview The Full VLAN support feature can create an IP Deskphone Voice VLAN and PC Data VLAN on the three port switch manually or automatically see Figure 27 Voice VLAN and Data VLAN on page 208 If both Data and Voice VLANs are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to the networks The IP Deskphone receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while PC or Local Networks receive all kinds of frames When only voice VLAN is enabled on the three port switch all kinds of frames go to the Network the IP Deskphone receives only the frames with Voice VLAN tagged and sends all frames with V
338. rver is running After you are finished the configuration the IP Deskphone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone The following messages display on the IP Deskphone as the IP Deskphone cycles through the conversion process one after the other a FW Reading b FW Writing c FW Finished The IP Deskphone then boots up with SIP Software If the conversion is unsuccessful see the chapter Maintenance on page 321 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Deskphone displays the message FW writing and the blue Data Waiting LED flashes 112 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Convert UNIStim software to SIP software on the IP Deskphone 3 After the new SIP software writing is finished the blue LED stops flashing and the IP Deskphone displays FW Finished and then reboots 4 The first time the SIP software boots the SIP software performs a Flash File System conversion that takes 2 5 minutes SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 113 Upgrade and convert the IP Deskphone software 114 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com
339. s DOS LOCK TIME specifies the amount of time in seconds that the IP Deskphone stops processing packets after DOS MAX LIMIT is reached If DOS PACKET RATE is lt 1 other values are ignored and packets are not dropped LOGSIP ENABLE YES NO used to enable or disable SIP logging The values are YES and NO The default value is NO YES the SIP logging Manager is active and starts to log SIP incoming and outgoing packages into the log file in FFS NO the SIP logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS e CUST CERT ACCEPT a Security Policy parameter that controls further signing of a customer root certificate not the first one The values are VAL NO MANUAL VAL MANUAL A and VAL MANUAL B The default value is VAL MANUAL A CERT ADMIN UI ENABLE YES NO allows you to access the Certificate Administration User Interface The values are YES and NO The default value is NO SEC POLICY ACCEPT allows you to accept security policy The default value is VAL MANUAL A Following are the acceptable parameters VAL MANUAL A If the resource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject options appear VAL MANUAL B If the resource file is not signed and if there are no customer certificates enter the Finger Print Value manually and then select Accept option SECURITY LOG
340. s UPDATE Yes UPDATE messages received in an early dialog state require reliable provisional responses If PRACK is disabled or not used by a local or remote party some SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 211 SIP messages supported by the IP Deskphone Method Supported Comments UPDATE operations fail as described in RFC3311 The support of UPDATE messages is not a configurable feature SIP responses The following SIP responses are also supported 1xx Response Information Responses 2xx Responses Successful Responses 3xx Response Reguest Failure Responses 4xx Response Server Failure Responses 6xx Response Global Responses 1xx Response Information Responses 212 1xx Response Send Receive Comments The IP Deskphone can generate this response for an incoming INVITE if it has taken too long to 100 Trying Yes Yes generate a 180 response Upon receiving this response the IP Deskphone waits for a 180 Ringing 183 Session Progress or 200 OK responses The IP Deskphone begins local 180 Ringing Yes Yes ringing through the active transducer 181 Call is being No Yes See 183 forwarded 182 Queued No Yes See 183 The IP Deskphone accepts a 183 194 Sesion No Yes response with SDP to allow for progress i ai early media negotiation SIP Software for Avaya 1200 Series IP Desk
341. s SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 19 New in this release November 2012 April 2012 February 2012 December 2011 September 2011 August 2011 August 2011 May 2011 May 2011 April 2011 April 2011 August 2011 January 2011 January 2011 October 2010 SIP Software for Avaya 1200 Series IP Deskphones Administration Standard 04 04 This document is up issued to remove references to Broadsoft content Standard 04 03 This document is up issued for changes to the Multiuser and Multiple Appearance Directory Number sections the IP Deskphone to Server Options section and the IP Deskphone Security section Standard 04 02 This document is up issued to include revised content in the section IP Deskphone to Server options on page 94 Standard 04 01 This document is up issued to support SIP 4 3 Standard 03 07 This document is up issued to reflect changes in technical content for the inclusion of the FAIL BACK TO PRIMARY configuration parameter Standard 03 06 This document is up issued to to reflect changes in technical content for Troubleshooting Standard 03 05 This document is up issued to reflect changes in technical content References to the Software Web Manager have been removed Standard 03 04 This document is up issued to reflect changes in global power supply information and information on supported languages Standard 03 03 This docu
342. s You can configure a maximum of 15 codecs You can enable or disable the use of specific codecs for incoming and outgoing calls though incoming and outgoing calls are not specifically independent SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 223 Audio codecs VQMON Codec configuration You can enable the VOMON feature through the Device Configuration file to send an SIP Publish message with the VQMON report as text content and use this report for QoS monitoring Network layer for the SDP negotiations The following table contains static payload types and other parameters for the supported codecs Table 65 Static payload types and other parameters for for the supported codecs for the IP Deskphone Codec Payload SDP Clock Bit rate M5T ptime Channel type encoding rate HZ kbps name milisec s name G 711a 8 PCMA 8000 ePCMA 20 1 law G 711u 0 PCMU 8000 ePCMU 20 1 law G 729A 18 G729 8000 eG729 20 1 40ms ptime G 729B 18 8000 8 eG729 20 1 G 723 1 4 G723 8000 5 3 eG723 30 1 6 3 G 723 1A 4 8000 5 3 eG723 30 1 6 3 The annexes selection for G 729 and G 723 1 are not available to the user and the administrator is responsible for enabling or disabling annexes using Device Configuration flags Codec preference through Device Configuration Use the Device Configuration file to specify a list of codecs and the p
343. s infodev avaya com Configure the device settings Table 39 Data Priority bits configuration Data Priority bits Auto v Auto Value from 0 to 7 26 Configure PC Port Untag All which configures PC Port VLAN Tag Stripping Check the check box by pressing the Select key in the Navigation key cluster to enable this item If the check box is not checked tag stripping is disabled and the packet is sent to the PC port unmodified If the check box is checked tag stripping is enabled and the 802 1q header is removed assuming one exists from the packet before it is forwarded through the PC port If Data VLAN is enabled in step 15 PC Port Untag All is enabled and the check box is checked by default In this case the outgoing tag is stripped Override the default by pressing the Select key to remove the checkmark If Data VLAN is disabled PC Port Untag All is disabled and the check box is not checked by default In this case the ingress tag is not stripped The default can be overridden by pressing the Select key which places a checkmark in the box Table 40 PC Port Untag All Configuration in Device Settings menu PC Port Untag all 27 Configure Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect
344. s non zero for a TLS only option SIP TCP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming TCP Disabled 0 must be requests non zero for a TLS only option SIP TLS Port The listening port on 0 Min 1024 the IP Deskphone for Max 65535 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 279 Security Parameter name Description Default value Boundaries incoming TLS Disabled 0 must be requests non zero for a TLS only option Note The configuration of the IP Deskphone for various protocols must be completed for outgoing and incoming connections For a complete TLS only option the outgoing server UDP and TCP protocols must be configured as a non zero value and the incoming UDP and TCP listening ports must be configured as a non zero value Using the TLS to connect to the SIP proxy The IP Deskphone can establish a connection with the proxy after the appropriate configurations are made for the TLS After the IP Deskphone registers with the SIP Proxy the user can detect if a secure connection is established by the presence of a security icon padlock on the idle screen UUU User2 R User2 07 28 4 27pm a Some Banner Text Msgs more ammu j nasa f mes f a Figure 50 Security icon enabled Note Connecting to the server requires that the IP Deskphone uses at a minimum TLS RSA WITH AES 128 CBC SHA and as an
345. s a configurable parameter for tracert routine The following services are available activate the ping routine activate the tracert routine The following table describes the function of the context sensitive soft keys for the Network Diagnostics tools screen SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 333 Diagnostics and troubleshooting Table 101 Context sensitive soft keys for the Network Diagnostic Tools screen Context sensitive soft key Action Ping Activates the ping routine Tracert Activates the tracert routine Cancel Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Network Diagnostic Tools screen Table 102 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of testing information Left and right arrows Use the left and right arrows to move through the configurable fields Enter Use the Enter key to enter the editing mode for the active configurable field Ethernet Statistics The Ethernet Statistics screen displays Ethernet statistics information for Network Interface NI or PC ports such as the number of incoming and outgoing network packages and network settings To access the Ethernet Statistics screen from the Diagnostics menu choose 3 Ethernet Statistics The Ethernet Statistics for the NI Port screen ap
346. s or you cancel the attempt Then the IP Deskphone attempts to reconnect the next account that lost connection Cancelling the reconnection of the primary account immediately abandons reconnection of all other accounts logs off secondary accounts that are still connected and returns the IP Deskphone to the logon screen The IP Deskphone uses a single logon queue for automatic logons and failover This means that if automatic logons are still pending when an account cannot connect a reconnection attempt for that account can only begin after all automatic logons are complete or cancelled Cable unplugged If the IP Deskphone detects that the network cable is unplugged while accounts are logged on the IP Deskphone assumes that all accounts have lost their connection to the server When 154 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Line keys the cable is reconnected the IP Deskphone proceeds to reregister all accounts starting with the primary account Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for the account The primary account is associated to the first bottom right line key of the IP Deskphone If you are using a secondary account the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the k
347. s played The following is an example of DIAL TONE 350 440 1 350 and 440 Hz continuous tone RINGING TONE frequency1 freguency2 on time off time used to select the tone advising the caller that a connection is made and a calling signal is applied to a SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 79 Configure the provisioning server telephone number or service point You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on time the duration of the tone when it is on A 1 indicates a continuous tone off time the duration when no tone is played The following is an example of RINGING TONE 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off BUSY TONE frequency1 freguency2 on time off time used to select the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on time the duration of the tone when it is on A 1 indicates a continuous tone off time the duration when no tone is played FASTBUSY TONE frequency1 frequency2 on time off time used to select the tone advising the caller that the telephone number is busy It is fast in cadence or frequenc
348. s similar to Custom keys file format except for the following Only keys of type spdial are supported the type attribute can be omitted The index attribute is ignored Mode attributed is supported to specifies in which context the SDL entry should be visible The value options are IdleOnly MidCall and Always default An example of the syntax is as follows key label labelll target lpgp macmcs madadamian com retrieve YES subject my second call subject mode MidCall Roaming profile limitations Roaming profiles have the following limitations Changes made on the IP Deskphone cannot be uploaded to the Call Server The user cannot edit the downloaded Speed Dial List Profiles are downloaded for the primary user only Ifa file is downloaded that places a custom key on a key that is already in use as a user s login Line key the Line key takes precedence The custom key is restored if the user logs off Ifa file is downloaded that places a custom key on a non existent key for example Key 10 and the IP Deskphone does not have an Expansion Module attached then the key is not shown The key appears only when an Expansion Module is attached Roaming profiles and service packages If the IP Deskphone supports roaming profiles that have a service package and that service package has the network address book enabled then when the service package arrives the service package enabled network address book repla
349. se 1 X the Device Configuration file supports the DEF AUDIO QUALITY parameter as long as no codec is allowed using the parameter AUDIO CODECN in which case the DEF AUDIO QUALITY parameter is ignored and has no effect Specifying the DEF AUDIO QUALITY as High or Medium has the same effect as omitting the parameter altogether and without specifying codec through the parameters If set to Low then the list of default codecs is reversed before being sent in the SDP negotiations When you do not provide a text description in the Device Configuration file the application uses the default text description from the language file The AUDIO CODECN parameters specifies the order of preference for audio codecs If there are no valid entries provided then the parameter uses the default list of codecs If you enter a codec that is not recognized by the IP Deskphone then the parameter considers the codec as a blank entry To remove a codec from the list you must first blank the entry or change it to an invalid codec name in the Device Configuration file Codec preference selection on the IP Deskphone The Audio Quality Settings screen on the IP Deskphone allows the user to select an exact codec by name This grants the user full control over the audio settings used for inbound and outbound calls The list of codecs is populated with the names of the codecs provided during Device Configuration If a text descriptor is provided for a codec in the Device
350. se User Data on the IP Deskphone FORCED This mode forces the software download process FORCED can be used for software downgrade procedures 44 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the SIP provisioning file on the provisioning server Note In FORCED or AUTO DOWNLOAD MODE the version number is overwritten with each software download FILENAME filename specifies the file name to be downloaded for this section For the language and tone section the use of multiple filenames is allowed Optional keywords in the Provisioning file are PROMPT YES NO used to indicate if the IP Deskphone should prompt the user for an update before the operation is performed This command is optional with the default configured as NO YES enables the prompt NO disables the prompt PROTOCOL TFTP FTP HTTP defines the protocol used to download the file The IP Deskphone with SIP Software supports TFTP FTP and HTTP protocols for file download This command is optional If it is not present the default protocol TFTP is used Important When using the TFTP protocol to transfer the software image the average round trip time must be 75 ms The IP Deskphone times out and aborts the software download if the total download time is less than 10 minutes If the average round trip time is less than 75 ms use the FTP or HTTP protocol
351. seconds for the NAT traversal Table 49 NAT TTL configuration NAT TTL 000 STUN S1 IP Enter an IP address for the STUN S1 IP device Table 50 STUN S1 IP configuration STUN S1 IP 00 00 00 00 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 143 Device Settings on the IP Deskphone with SIP Software STUN S2 IP Enter an IP address for the STUN S2 IP device Table 51 STUN S2 IP configuration STUN S2 IP 00 00 00 00 144 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Chapter 13 Multiple Appearance Directory Number The Multiple Appearance Directory Number MADN feature operates differently depending on the type of Communication Server For instance the MADN feature operates differently on the Communication Server 2000 than the Communication Server 1000 For more information about the MADN feature and how it operates on the communication servers see the following sections Communication Server 1000 on page 145 Communication Server 2000 and Communication Server 2100 on page 147 Communication Server 1000 CS 1000 Multiple Appearance Directory Numbers MADN provides the following features Several devices TNs share a common Directory Number DN When the DN receives a call all devices ring You can configure two call arrangements Singl
352. sed authentication on the IP Deskphone The rules include the following CERT ADMIN UI ENABLE Determines if the Certificate Administration user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO SECURITY LOG UI ENABLE Determines if the Security Log user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO KEY SIZE The default size used when generating keys on the IP Deskphone Acts as the minimum allowed key size that should be enforced when loading certificates from the IP Deskphone The acceptable values are KEY SIZE 1024 KEY SIZE 1536 KEY SIZE 2048 The default value is KEY SIZE 1024 KEY ALGORITHM The preferred key generation algorithm The acceptable value is KEY ALG RSA DWNLD CFG SIGNING defines if configuration files are forced to be signed when a customer certificate is installed NO automatically accept the downloaded file without authentication YES file must be signed and fully authenticated The default is NO e CUST CERT ACCEPT VAL NO CHECK is added to the existing values VAL NO MANUAL V L MANUAL A VAL MANUAL B The default value is VAL MANUAL A SEC POLICY ACCEPT is for Security Policy File acceptance VAL MANUAL A VAL MANUAL B The default value is VAL MANUAL A SIGN SIP CONFIG FILES Overrides the file signing of a file such as the device configuration file and the dia
353. sed token can be one of the following Active Inactive A time based token can be inactive for one of the following reasons Insufficient tokens License expired Standard token The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to a non Avaya server SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 303 Licensing 304 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Refresh ee f a a a Figure 66 Node locked license mode license information for Standard token connected to non Avaya Server The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server September 2013 Invalid or no license file License Tokens License Mode Node Locked L
354. ses screen with domains and SIP addresses SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 317 PC Client Softphone interworking The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with no entries listed Table 92 Context sensitive soft keys for the Allow Addresses screen with no entries listed Context sensitive soft key Action Save Saves the entered domain or SIP address in a list and displays the list content abc Changes from alphanumeric and numeric entry abc to 123 Clear Erases all entered characters Back Returns you to the previous screen The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with a list of entries Table 93 Context sensitive soft keys for the Allow Addresses screen with entries listed Context sensitive soft key Action Add Displays the entry content Edit Selects the current entry and displays the entry content with a populated field Delete Deletes the selected domain from the list Back Returns you to the Answer Mode Settings screen The following table describes the outside actions on content for the Allow Addresses screens Table 94 Outside actions on content for the Allow Addresses screens Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys
355. sh is rejected due to insufficient tokens available or an invalid license file The following figure is an example of a warning window indicating that a license is not available SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 307 Licensing Information Could not obtain license Login has been denied Ok CC cl OC Figure 70 License not available warning License expiry warning A warning window indicating that a license has expired appears on the IP Deskphone screen when a node locked license expires The following figure is an example of a warning window indicating that a license is expired NUL 01 10 1 00 am Licensing for phone features has expired Contact your administrator Pe cence ana Figure 71 License expiry warning Evaluation period expiry warning A warning window indicating that the evaluation period has expired appears on the IP Deskphone screen when the evaluation period expires and if the IP Deskphone has never had a valid token grant The following figure is an example of a warning window indicating that the evaluation license period is expired 308 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Alarms JOO 01 10 1 00 am Evaluation period has expired Contact your administrator ud lun ea es Figure 72 Evaluation period expiry warning Evaluation threshol
356. skphone can spontaneously display messages on the screen to report events that you did not initiate This includes events such as failure to retrieve a service package and availability of a new location list These spontaneous notifications do not indicate which account is affected by the event A message appears to indicate the affected account The following figure is an example of an account notification Information 0147 1 54pm Unable to retrieve Service Package For User1 OK CC ccc Figure 21 Example of an account notification It is possible for the same event to occur for multiple accounts at the same time or in quick succession In the preceding figure the accounts are displayed one after the other Account selection There are a number of scenarios where you are prompted to select an account for example logoff per account settings programming keys The scenarios fall into the following two categories Prompts where you must select exactly one account If only one account is logged on the prompt does not appear The IP Deskphone selects the single account automatically and immediately displays the next screen Otherwise the primary account is always at the top of the list and is highlighted when the prompt first appears Prompts where an all or none option is available Pressing an account line key highlights the corresponding item in the account list If no selection is made in a certain amount of time t
357. skphone is enabled and the behavior of the IP Deskphone complies with RFC4028 If configured as No the Session Timer Service is disabled SESSION TIMER DEFAULT SE Indicates the default session 1800 expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in unites of delta seconds SESSION TIMER MIN SE Indicates the minimum session 1800 expiration in seconds SET REQ REFRESHER Indicates what refresher value is O configured in the initial session request Value 0 indicates that the refresher is omitted value 1 indicates that the refresher is configured to UAC value 2 indicates that the refresher is configured to UAS SET RESP REFRESHER Indicates what refresher value is 2 configured in the 200 OK response Value 0 indicates that the refresher is omitted only valid when SET REQ REFRESHER is not equal to 0 value 1 indicates that 194 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Provisioning Parameter name Description Default value the refresher is configured to UAS value 2 indicates that the refresher is configured to UAC SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 195 Session Timer Service 196 SI
358. ssage indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Deskphone can send regular reports of the voice quality at time intervals defined in the Device Configuration file Table 13 Glossary of RTCP XR metrics Metric Description Burst A period of high packet losses and or discards A burst is calculated in milliseconds Conversational R factor Voice quality metric based on burst packet loss and vocoder selection Delay One way delay which includes end to end delay jitter buffer delay and packetization delay Delay is calculated in milliseconds Inter arrival jitter The variation in packet arrival times due to transmission routing queuing delay through the network Jitter is calculated in milliseconds SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com End of call report Metric Description Listening R factor Voice quality metric based on burst packet loss transmission delay and burst loss MIU Media Information Unit MIU is a concept from VAMon An MIU can be any size down to a 10 millisecond 8 sample block An MIU means a frame in the i200x implementation MOS Mean Opinion Score A subjective measurement of the voice quality of a voice call MOS CQ The VQMon conversational quality MOS scor
359. st be changed in the administrative server Password expiry can only be enforced if the date and time are retrieved by the IP Deskphone through SIP SOAP or SNTP Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS 292 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 26 Licensing A license is a right to use granted by Avaya that the customer purchases to enable the features on the IP Deskphone A license contains at least one entitlement and can contain more than one entitlement A license usually has an expiry date and is keyed for a specific license server An entitlement is the most basic component of a license and represents a single instance of a right to a particular feature or capability Entitlements are feature related information passed to the server through licenses Entitlements are also known as tokens or keycodes On Avaya IP Deskphones the licensing solution uses the Embedded Server Model In this model the licensing server is embedded on the IP Deskphone and executes on the phone There is a one to one relationship between the license file and IP Deskphone There are no multiple IP Deskphones per server in the embedded server model each IP Deskphone has its own embedded server The IP Deskphone does not have to connect to a remote server to obtain tokens
360. stration September 2013 TLVs 125 Device Settings on the IP Deskphone with SIP Software TLV Fields Unknown Policy Flag U 1 only if the policy is unknown Tagged Flag T configure accordingly Reserved X 0 VLAN ID configure accordingly L2 Priority configure accordingly DSCP Value configure accordingly Location Identification Discovery Coordinate based LCI 16 bytes Civic Address LCI I variable length This format can have more than one address element and one address element can range from a minimum of 7 to 256 bytes ECS ELIN I variable between 10 and 25 bytes Although location is received it is not available to end user in this release of the SIP Software Extended Power via MDI Discovery Power Type 01 PD Device Power Source 00 Unknown There is no hardware support for determining the power source Power Priority 0010 High Power Value Maximum power required as shown below 1220 1230 Software Revision Configure to the software version being used for example 0604D97 Manufacturer Name avaya xy where xy is a 2 digit manufacturer code as shown below 1220 Code 04 1230 Code 04 Model Name Contains a string which specifies the IP Deskphone model for example IP Deskphone xxx where xxx is one of the following values 1220 1230 DHCP 126 There are two methods of provisioning DHCP SIP Softw
361. sued by a CA root certificate installed on the IP Deskphone or there must be a certificate chain that can be followed which ends with a CA root certificate installed on the IP Deskphone In either case the IP Deskphone must have a trust anchor which can verify the authenticity of the Signing Certificate The file Signing Certificate requires the following minimum attributes Version 3 Key usage Digital Signature Extended key usage Code signing and secure email Key 1024 or 2048 bits In addition the Signing Certificate cannot be a self signed root certificate and must have a valid Subject Key Identifier and an Authority Key Identifier which uniquely identifies the issuing certificates Validating a certificate using the Certificate Trust List 244 The high level sequence of procedures for validating a certificate using the Certificat Trust List is as follows 1 Create the CTL file including start date expire date and a list of certificates concatenated together in PEM format so that the entire file can be signed by a trusted entity A signed CTL file consists of the following Validity fields NOT VALID BEFORE 23 11 2007 11 12 13 NOT VALID AFTER 25 10 2011 22 23 24 Original unsigned file content Digital signature The parts are appended together with the Validity periods first followed by the certificates and then by the digital signature The signature must be in th
362. suitable in a few situations AudioCodec n codec id description is a command that specifies the codecs that are available for the user to select You can configure up to 15 codecs n means the codec number The value is 1 to 15 codec ID means the codec identifiers are as follows PCMA PCMU e G729 e G723 text description a text description of the codec For more information about audio codec configuration see Audio codecs on page 223 DEF AUDIO QUALITY Low Medium High This parameter is used to configure the default audio quality by setting the preferred audio codec order If this parameter is not present in the device configuration file the IP Deskphone uses High quality as the default value The possible parameters for this command are High Medium and Low If SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 61 Configure the provisioning server any other parameter is entered or if these commands are misspelled the IP Deskphone uses High as the default setting This parameter is used only if the audio codecs are not configured in the device configuration file The following codecs are used for each selection High G711 PCMU G711 PCMA G729 Medium G711 PCMA G711 PCMU G729 Low G729 G711 PCMA G711 PCMU AUTH METHOD AUTH AUTH INT is used to configure the SIP authentication method AUTH only authenticates user
363. support The dialing plan uses DRegex instead of ERE The following rules demonstrate the use of DRegex 90 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the Dialing Plan file on the provisioning server 4 4 Entity Matches 4 4 character digits 0 9 and A D case insensitive A D only for military requirements the character the character character selector Any character in selector digit selector Any digit 0 9 not in selector rangel range2 Any character in range from rangel to range2 inclusive x Any digit 0 9 m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n at least m and at most n repetitions of previous pattern lG provide captures for back reference variable back reference matches text previously matches within parentheses or the matches if parentheses is not specified comments line comments 4 4 4 4
364. t arriving on the PC port that is already tagged with matching VLAN ID is forwarded as is Packets tagged with different VLAN IDs are dropped Enter a value from 1 to 4094 Table 18 PC Port outgoing Data VLAN Result No All traffic received on the network port and telephony port is forwarded to the PC port based on MAC address only The packets are not modified in any way 4095 Note that the value 4095 is not a valid Traffic is forwarded to the PC port based on VLAN ID This is intentional to ensure a a review of the MAC address of the packet proper VLAN ID is entered as well as the value configured in the Data VLAN field Traffic is forwarded out the PC port to the PC only if the packets contain the Data VLAN tag Untagged traffic and traffic with a VLAN tag other than the Data VLAN are dropped Data Priority bits There is not a prompt for data priority bits if 802 1Q is not enabled PC Port Untag all Configure PC Port Untag All which configures PC Port VLAN Tag Stripping SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 131 Device Settings on the IP Deskphone with SIP Software When enabled all outgoing traffic to the PC has the VLAN tag removed When disabled packets are sent to the PC as is if Data VLAN is configured as No or if Data VLAN is enabled and the VLAN tag matched Packets with different VLAN ID are discarded Cached IP Leave unchec
365. t a listing by adding domain names or SIP addresses up to a maximum defined in the device configuration To access the Answer Mode Settings screen from the Preference menu choose Feature Option and Answer Mode Settings The following screen appears Answer Mode Settings 1 Allow Mode Disabled 2 Allow Addresses Change o unn ln mnm Figure 75 Answer Mode Settings screen The following table describes the function of the Context sensitive soft keys for the Answer Mode Settings screen 314 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Allow Mode Settings screen Table 88 Context sensitive soft keys for the Answer Mode Settings screen Context sensitive soft key Action Change Opens the screen for the selected option Allow Mode or Allow Addresses Back Returns you to the Feature Options screen The following table describes the outside actions on content for the Answer Mode Settings screen Table 89 Outside actions on content for the Answer Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Allow Mode Settings screen The Allow Mode Settings screen allows you to disable the feature and to allow automatic requests for Friends Directory or Public users To access the Allow Mode Settings scree
366. t avaya com scroll to the bottom of the page and select Contact Avaya Support SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 3 4 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Contents Chapter 1 New in AN AA MMM PM 13 mcr 13 Failover support in centralized deployment IP Office 8 0 ABG 5800 6 2 13 Bos ig ID EN S m 14 Server protles IP Office B D ABG S900 8 2 cis tered AE n atr ta Ee UU NA 15 Check synch enhancement IP Office 8 0 Jis ueua ence r Etna re moon anon Kelam rta a ut um bada 16 Answer after parameter IP Office 8 0 ABG 5800 6 2 isse cesse erneuert nte tuu 16 Remote control talk and hold IP Office 8 0 mainkan esa habe Eod ind ena Ea aa tama ea uie MBR add 17 Hotline option configuration in User Preferences IP Office 8 0 eese emnt 17 Hide Emergency calls only banner IP Office BO an Pama aan 17 Volume adjustment for paging Call Baa certet core tator enter ote curo nata tee erp eric 17 Customize Tadmtare mne Wey Tabs na dieci aar RA FERE ss aa RECIEN KR UH SS RERO DOR RR a 18 Na Series Fact T 18 Bu angan E 18 SIP Domain DNS Lookup Tete iis na rn ETIR INE 19 HTTP SUS response End OM EL seco sensasi Manik PENIS 19 Kovea I AA BA 19 Ghaptfer 2 Customer 23 E e i PA NA AAA E E I A A A A cud BALAS A TE E SAR 23 Getting technical documematiOm naa naaa bk
367. t telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third September 2013 Comments infodev avaya com parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http suppor
368. t the IP Deskphone software 105 NO Oa e 105 Upgrade the SIP Software on the IP Deskphoftee aneh maba rk Chr mna Kebun 105 Download the SIP software to the provisioning Server an mna 105 Modify the SIP provisioning fle TEE Ba aa AAN BT AKB 106 Upgrade to the rami WIN TS Son ea an anna anang 106 Identity the current version of UNIStim SO Waters sila alasan 107 Upgrade UNIStim software to the minimum required UNIStim software 108 Convert UNIStim software to SIP software on the IP Deskphone ooooo o WoWoooooccc 111 Chapter 11 Voice Quality Monitoring oom 115 go nqog lc e 115 PII CIE lem eT ENTENDER TUN UR TNT 115 SI Nul T 116 gis RR ie rre CM EE E ceed ire S LU 116 End vg Eros T 117 Elie iv PS EN Ea ahi T T SO TO 117 Aen moral ropom cd I an aa 118 Chapter 12 Device Settings on the IP Deskphone with SIP Software 119 dnb meme DT 119 6 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 gu Tx EAP Port based network access GOPtol aiii cas nebat tdi nr dd sa khas aka mana 120 Pops M ETT 121 Boo Da EN 121 ucro 2 0
369. tablish a 3 way call the join functionality becomes unavailable until the 3 way call is terminated The following figure is an example of the IP Deskphone with one call IG Friend User2 la User BIC Ln2 User2 01 17 1 54pm To Remote User remote domain com From User2 Action Serves Audio oil EE oi Figure 18 Example of the IP Deskphone with one call The following figure is an example of the IP Deskphone with multiple calls SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 157 Multiuser C Friend User2 al Users Ml User1 0147 1 54pm Remote User remote dom rere mote 2 remote2 domai Action Serves Switch Join a D wm wn ue wwe i cam umm Figure 19 Example of the IP Deskphone with multiple calls Instant messages You can only receive or send instant messages from the primary account Incoming messages for secondary accounts are rejected are not displayed on the screen and are not added to the instant message logs Menu features The menus displayed on the IP Deskphone are customized to match the service package of the active account that is accessing the menu Menus are accessed from the Idle screen when the primary account is active For example you can only use the Retrve Context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary user Similarly accessing the Address Book through the
370. tes an UNIStim event 28 Icdparam Sets up LCD parameters for the IP Deskphone 29 audio lt hs hd hf off gt Loopbacks audio to handset headset Handsfree 30 display lt on off gt Turns all LCD and LED on or off 31 keypress lt on off gt Turns all key presses on or off 32 clearlog Clears content of the specified log file The input gt clearlog lt mngr_dest gt parameter specifies the type of logging manager 0 default ECT log file 1 SIP log file If the input parameter is incorrect the following notification appears gt clearlog incorrect type of manager x 33 removelog Removes the specified log file 2removelog mngr dest The input parameter specifies the type of logging manager 0 default ECR log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt removelog incorrect type of manager x 34 reset2factory gt reset2factory Resets the IP Deskphone to the default setting See Activating Reset to Factory Setting using SSH PDT on page 323 You can request the following commands to the support team if you have any issues printSetInfo prtcfg prtlog O prtlog 1 netinfo arpShow memShow routeshow 350 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Device configuration file The command i displays the list of tasks
371. text sensitive soft keys are not accessible or do not respond Distinctive Ringing feature The IP Deskphone does not support the CS 2000 and CS 2100 Distinctive Ringing feature SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 203 IP Deskphone restrictions 204 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 20 NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend the public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP If a device is behind a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail If a port mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Deskphone discover the presence and type of NATs between the IP Deskphone and the public Internet In addition an IP Deskphone can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Deskphones emb
372. that account regardless of the primary account you use for example voice mail ID The IP Deskphone receives and answers calls targeted at any of the registered accounts the incoming call screen indicates who the call is for You can place an outgoing call using any of the accounts the account that you use is displayed on the dialing screen When a call is active information from both local and remote parties appear on the screen Regardless of which account receives the call incoming call logs outgoing calllogs and instant messages appear in a single list The IP Deskphone indicates the local user in the detailed view of the entry Some features are only available to the primary account such as instant messaging retrieving parked calls by token and establishing ad hoc conference calls If you log off of the primary account the IP Deskphone unregisters all other accounts at the same time These accounts are registered automatically after you log on the primary account it is possible to use a different primary account to log on again When the IP Deskphone restarts all accounts that were logged in before the IP Deskphone restarted are automatically logged back on The provisioning server can also configure the users who are allowed to log on to the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 149 Multiuser Navigation Configuration on page 150 Initial logon on page 151 Ad
373. the IP Deskphone allows the user to enter location information this location information is not used by all Call Servers Some Call Servers derive the location information based on the number and location databases Characteristics of emergency calls and limitations of emergency calls using the IP Deskphone are as follows Making calls without logging on is only allowed for emergency calls according to the defined dialing plan Transmission ofthe location information depends on M5T SIP Stack version 4 1 because it must be able to transmit multiple MIME types SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 197 Emergency Services Location information Effective Emergency services also rely on accurate location information The IP Deskphone supports the inclusion of the x nt location header in SIP messages that provide location information to a Avaya Call Server The location information is selected by the user during registration and must be correctly provisioned at the Call Server level see appropriate NTP specific to your Call Server Dialing plan configuration To allow operator control of disconnect during an emergency call the IP Deskphone must identify an emergency call as soon as an emergency call is initiated The IP Deskphone uses an emergency flag in the dialing plan to identify an emergency call When the dialing plan detects that an emergency number is dialed it automatically switches to
374. the PKCS 12 files containing the device certificates for each IP Deskphone The following is an example of the DEV CERT section DEV CERT FILENAME pi12 VERSION n PROFILE lt n gt profile index PURPOSE bit bitflag with all purposes it can be used for default is 1 ALL Figure 30 Example of the DEV_CERT section The administrator is responsible for creating the PKCS 12 file with the required device certificate associated with the private key of the device certificate The PKCS 12 file must be in Distinguished Encoding Rules DER or BER format If you are creating the certificate for the first time you must mark the private key of the certificate as exportable If you export a certificate to a PKCS 12 file you must enter a password Important The PKCS 12 password cannot exceed 12 characters in length and must include only characters that you can enter on the IP Deskphone These characters include all numbers upper and lower case letters and the following special characters 9 96 amp Installing a device certificate using PKCS 12 The high level sequence of procedures for installing a device certificate using a PKCS 12 file is as follows 1 The PROFILE Index can range from 1 to the maximum number of supported Device Certificate Profiles DCP for the IP Deskphone type 242 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com
375. the current server is unreachable The IP Deskphone stays with the new server not switching back unless the new server fails 2 In Survivable Branch mode the IP Deskphone is configured with IP addresses for a primary server and a secondary server When the primary server is unreachable the IP Deskphone switches to the secondary server The IP Deskphone continues to monitor the primary server and switches back to the primary server as soon as itis back on line To enable this functionality the following configuration parameter is introduced FAIL BACK TO PRIMARY YES NO default is NO Note Before falling back to the primary server the IP Deskphone checks if there is an active call and defers switching until the call is terminated Important Multiple user login is not supported in failover mode DHCP enhancements Configurable DHCP discovery and timeout Some IP Deskphones operate in PoE environments where power is applied to the IP Deskphones and the network at the same time The DHCP server may not be ready before the IP Deskphone times out SIP 4 3 provides the ability to configure the number of times the IP Deskphone can attempt to contact the DHCP server and the time interval between attempts Two new parameters are introduced DHCP NUMBER OF RETRIES default value is 4 DHCP INITIAL TIMEOUT default value is 4 seconds If the DHCP server does not respon
376. the pre defined number of Discovery attempts the IP Deskphone begins sending Discovery frames in non VLAN mode If the IP Deskphone still does not receive an Offer then after a pre defined number of Discovery attempts the IP Deskphone reverts to VLAN tag mode again IP address conflict check SIP 4 3 provides the ability for the IP Deskphone to check for an IP address conflict after obtaining a DHCP lease Once the IP address is obtained from the DHCP server the IP Deskphone sends an ARP request to verify that the new address is unique on the network Server profiles IP Office 8 0 ABG 5800 6 2 A System Configuration file allows the administrator to specify a list of domains to which the IP Deskphone can connect The administrator can specify up to five different SIP domains Each SIP domain supports 2 SIP servers the Primary S1 and the Secondary S2 The System Configuration file contains the SIP server specific configuration parameters that are applied to any SIP server specified in the list of SIP domains SIP 4 3 introduces the ability to support two different sets of configuration parameters one specific to the Primary SIP server and the other specific to the Secondary SIP server To support this option the following configuration parameters are introduced PRIMARY SERVER PROFILE filename SECONDARY SERVER PROFILE filename For more information see Server Profiles on page 185 SIP Software for Avaya 1200 Series
377. the secondary account as the primary account Voice Mail settings Voice Mail Settings is located in the User Settings menu You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail soft key Waiting messages are reported in the following two ways The red LED lights up if any account has a waiting message A shaded envelope icon appears on the line key of each account that has a waiting message unless the account is in a call Remembering settings after logout The IP Deskphone remembers up to 24 sets of configurations for each profile If you configure settings for an account and you log off the account the settings are restored after you log back onto the account as either a primary account or a secondary account If you log on an account that you did not save the settings in a profile for the IP Deskphone creates a new set of default settings for that account If there are already 24 sets of configurations in the profile the IP Deskphone discards one set that is not currently registered SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 159 Multiuser with the account and replaces the discarded set with the new set that is saved in the account profile Programmable keys You cannot use a line key associated with a registered ac
378. tion Invokes an appropriate option Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it IP Set and DHCP information The IP Set and DHCP Info screen provides detailed information about the IP Deskphone such as configuration software version IP addresses gateway and servers To access the IP Set and DHCP Info screen from the Diagnostics menu choose 1 IP Set and DHCP Info The following screen appears 330 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com IP Set and DHCP information Figure 82 IP Set and DHCP Info screen The following is an example of the information that appears 1 Configuration Network Data Valid Yes MAC Address Stored Yes Perform DHCP No Voice VLAN Enable No Voice VLAN Config No VLAN Voice VLAN Discovered No 2 Primary Server Sl PC Port is ON 3 Software Version 3 00 09 02 Hardware ID XXXXXX Set IP XXX XXX XXX XXX could be in IPv4 or IPv6 format Sub Mask xxx xxx xxx xxx could be in IPv4 or IPv6 format GateWay XXX XXX XXX XXX could be in IPv4 or IPv6 format Voice VLAN Priority 6 Voice VLAN ID 6 DHCP Respond String SCO MONONA Servers Information SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 331 Diagnostics and troublesh
379. tion September 2013 107 Upgrade and convert the IP Deskphone software To make a selection press the number associated with the menu item or use the Navigation key cluster Cer to scroll through the menu items Press the Select key to select the highlighted menu item Table 9 Using the Navigation key cluster to navigate in the Local Tools menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key c9 2 Select 2 Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2 3 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the number 2 4 Use the down arrow in the Navigation key cluster to scroll down the menu to Software Version 5 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version 062AC5L UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone with the minimum required version for the upgrade If the version number is equal to or higher than 062AC5L go to the section Convert UNIStim software to SIP software on the IP Deskphone o
380. tion commands AUDIO CODEC3 AUDIO CODEC4 AUDIO CODEC5 AUDIO CODEC6 AUDIO CODEC12 AUDIO CODEC13 AUDIO CODEC14 AUDIO CODEC15 Deskphone RECOVERY LEVEL bugs logging LOG LEVEL Recovery commands Device configuration commands Caution The syntax of the device configuration file is case sensitive Verify that the commands entered follow the case defined in this document Important Parameters in the device configuration file with empty values are not allowed and cause write failure Server and network configuration commands SIP DOMAIN x domain name preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Deskphone x the number of the SIP domain number from 1 to 5 domain name the proxy domain name for all servers Note SIP DOMAIN x is provisioned after user logout SERVER IP x y ip address configures the primary and secondary IP address for each domain two proxies for each domain X the domain number from 1 to 5 y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address ip address the IP address of the SIP proxy server SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 51 Configure the provisioning server SERVER PORT x y port number configures the sign
381. to force the timezone offset on each user s IP Deskphone The default is NO YES forces the IP Deskphone to use the TIMEZONE OFFSET specified in the device configuration file NO uses the value stored in the user preferences IM MODE ENCRYPTED TEXT SIMPLE DISABLED is used to configure the mode of Instant Messaging IM The default setting is ENCRYPTED ENCRYPTED Instant Messages are sent encrypted TEXT Instant Messages are sent as text SIMPLE Instant Messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 63 Configure the provisioning server DISABLED Instant Messaging is turned off and no Instant Messages can be sent or received Note According to Federal Requirements If the parameter FIPS MODE NO and IM MODE TEXT the IM MODE is changed to ENCRYPTED by force If the parameter FIPS MODE YES the IM MODE is changed to TEXT by force IM NOTIFY YES NO is used to turn on or off the Blue LED indicator upon receipt of an Instant Message YES the Blue LED functions when an Instant Message is received NO the Blue LED does not function when an Instant Message is received Note If IM NOTIFY is disabled the Blue LED continues to operate for other features DEF DISPLAY IM YES NO enables or disables the display of Instant Messages
382. trator can view and delete certificates Because a certificate can be deleted it is critical that the administrator password to access this function is protected and limited only to those individuals who absolutely require it Certificate administration is accessed through the Diagnostics menu To view Certificate Administration option in Diagnostics menu configure the following parameter in Security Policy CERT ADMIN UI ENABLE YES The default value is NO After the Security Policy file is enabled to access the Certificate Administration screen from the Network screen choose Device Settings Diagnostics and then Certificate Administration 246 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Diagnostics 1 IP Set and DHCP Information 2 Network Diagrostics Tools C 3 Ethemet Statistics 4 IP Network Statistics 5 Certificate Administration 6 USB Devices 7 Advanced Diaz Tools 8 Test Key Select Certificates Administration main menu mid Lone lunas ee Figure 32 Diagnostics main menu The following table describes the function of the Navigation keys for the Diagnostics menu Table 72 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select Context sensitive soft key Digital keys number associated with option
383. ts infodev avaya com Chapter 3 Introduction to this guide Subject This document describes how to install configure and provision the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone for use on a SIP network The Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are collectively known as Avaya 1200 Series IP Deskphones In this document the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are referred to as IP Deskphones Intended audience This administration guide is intended for system administrators of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with a basic understanding of SIP This guide is not intended for end users of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone Many of the tasks outlined in the guide influence the function of the IP Phone on the network and require an understanding of telephony and Internet Protocol IP networking Acronyms This guide uses the following acronyms Table 1 Acronyms used AAA ALG BER CA CN CRL CTL Authentication Authorization and Accounting Application Layer Gateway Bit Error Rate Certificate Authority Common Name Certificate Revocation List Certificate Trust List SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 25 Introduction to this guide 26 LAN LED MAC MADN MAS MD5 MS Device Certificate Profile Distinguished Encoding Rules Dynamic Host Configuration Prot
384. ultiuser If you do not perform any Call forwarding or DND operations you can press the single and all keys to switch one or all accounts between forwarding to key s target and not forwarding states The Call Forward mode and target is persistent for each account If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Presence After you select the Presence command from the Services menu you are prompted to specify which presence state of the account you want to modify The option all lets you set all accounts to the same presence in one operation If you select a single account the current state of the account is displayed You can change the current state of the account by entering the new presence state and note After you confirm the operation the new presence state is applied If the all option is selected no current state is displayed and you are immediately prompted to select the new state The new state is applied to all registered accounts If you use a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After you press a single account Presence programmed key If the account is already set to the programmed presence state the account is set back to the Connected presence state If the account is not already set to the programmed presence state the account
385. ure DHCP in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the DHCP box Press the Select key to access a list of DHCP mode choices Yes No Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select No Table 24 DHCP configuration DHCP No v No Yes 10 If DHCP is disabled select SET IP in the Device Settings menu to configure the IP address Table 25 SET IP configuration SET IP 0 0 0 0 136 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com 11 12 13 14 Configure the device settings If DHCP is disabled configure Net Mask and Gateway Enter a subnet mask in the Net Mask field and enter the IP address of the local gateway in the Gateway field Table 26 Net Mask and Gateway configuration Net Mask 0 0 0 0 Gateway 0 0 0 0 If DHCP is not Full DHCP to configure the DNS enter the IP address of the local DNS servers DNS IP1 and DNS IP2 Table 27 DNS configuration DNS IP1 0 0 0 0 DNS IP2 0 0 0 0 Configure Ntwk Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Speed box Press the Select key to access a list of Ntwk Port Speed choices Auto 10BT 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press
386. urpose value of 97 11324164 The following table defines the values of the device certificate profile purposes Table 70 Device certificate profile purpose definitions Application purpose of Value hexidecimal Value usage EAP TLS 0x0001 1 SIP TLS 0x0002 2 HTTPS 0x0004 4 LICENSING 0x0080 128 ALL Oxffff 1 The default configurations for DCP 1 allow DCP 1 to be active and to use SCEP to retrieve a device certificate that can be shared among all applications purpose is ALL All remaining profiles are configured for PKCS 12 and to be inactive by default The default configurations are compatible with UNIStim 4 software SIP 3 0 supports two profiles SCEP and PKCS12 To configure applications on the IP Deskphone you must know which certificates are required and what methods of device certificate installation are available You can use this knowledge to determine which profiles must be configured and how the certificates are shared among the different applications You must als To configure applications on the IP Deskphone you must know the following information the required certificates the methods of device certificate installation the profiles that must be configured the method of sharing certificates among different applications the certificate attribute requirements such as subject subjAltName and key usage for each use The profile index is part of the provisioning parameter na
387. user is configured with the Hotline option this means that no matter what number the user dials the call is directed to the hotline The hotline url is defined in the custom keys file in the prefs section If the hotline URL parameter is given a value then for that current profile the Hotline option is enabled and the URL is the one defined by this command Hide Emergency calls only banner IP Office 8 0 SIP 4 3 introduces a new configuration parameter to configure the display of the Emergency calls only prompt E911 HIDE MESSAGE Y N If E911 HIDE MESSAGE Y the Emergency calls only message is not displayed on the IP Deskphone display screen when a user is not logged in and the phone goes off hook The default value for E911 HIDE MESSAGE is NO Volume adjustment for paging call beep SIP 4 3 provides a mechanism to allow IP Deskphone users to adjust the volume of the paging tone that is used to alert an incoming paging call For more information see the User Guide for the appropriate IP Deskphone model SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 17 New in this release Customize feature line key labels SIP 4 3 provides the ability to create and edit a label for a line key through the IP Deskphone user interface If the IP Deskphone user enters a blank label and a default key label had been created in the custom keys file then the default key label o
388. ut logging off other users One user can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can register each account to a different server and for each account the IP Deskphone exposes the functionality available to that account One account is considered a primary account and is used by default for most IP Deskphone operations Each account is associated to a line key the primary account is always on the bottom right line key of the IP Deskphone and an arbitrary key including a key on an Expansion Module can be selected for additional accounts You can use the line key to do the following start dialing place a call using the corresponding user account to answer an incoming call targeted to that account Initiating a call without pressing a line key for example by dialing digits at the idle screen and lifting the handset uses the primary account A running IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs A different profile is associated to each account used as a primary account The IP Deskphone can store up to five different profiles the IP Deskphone takes data from the profile associated to the current primary account A number of configurations are independent of profiles and tied directly to an account making them available to
389. uted under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional suppor
390. valid and a new password must be downloaded from the provisioning server Note The SFTP file read and write pattern entries must be strictly followed The following are examples of valid and invalid formats of SRTP read and write patterns Example of valid formats SFTP READ PATTERNS cfg rel re2 re3 dat SFTP WRITE PATTERNS cfg txt wr1 wr2 Example of an invalid format cfg txt For the SFTP file read and write pattern entries to be valid there must be no space between the extensions Note SFTP writes can only be made to the sftpWr folder You are only allowed to write a file that is 1096 or less of the available space on the folder If a file size greater than 1096 is written a write failure occurs and the system logs the following event 1042 Minor TUE JAN 02 19 08 18 2007 353 i fw build util sshapp sftpS erver c 691 File sftpWr lf wrl too large to write Note If logon failures occur for SSH and SFTP applications the system logs the following event 1040 Minor TUE JAN 02 20 12 14 2007 4189 i fw build sshapp sshServer c 616 SSH Authentication Failed 278 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com TCP TLS operation overview Manually configure the IP Deskphone for UDP and TCP After you enable the administration user interface you can manually change net
391. vaya com Address Books remote1 domain com 01 14 08 01 20 PM To user1 domain com Save Prev Next Back L L Figure 20 Example of the Inbox call details Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in the selection mode you cannot initiate a call directly because the Select Context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account you can use For example If you press the line key to obtain a dial prompt press the Inbox key to select a target press Select and then press Send the line key that you originally pressed determines the account you can use Address Books Each registered account can have a network based address book Each profile contains a local address book that is independent from all network address books Accessing the Address Books by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book the local address book is accessed Accessing the Address Book in Selection mode always accesses the address boo
392. ver relies on a real time clock to calculate when a token expires The embedded server node locked enables the license server to execute on the IP Deskphone The IP Deskphone obtains tokens by calling the server locally 294 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com License file download The license file is installed on the IP Deskphone through the provisioning server or TFTP server The IP Deskphone does not have an internal real time clock The time of day is obtained from the Call Server that the IP Deskphone is registered to on the network The license file contains only one type of token because the IP Deskphone only uses one type at a time The administrator must enter the IP Deskphone system ID directly into the Keycode Retrieval System KRS A Node Locked license file is keyed for the IP Deskphone so that the license is only valid on a specific IP Deskphone A Network Locked license file can be installed on a limited number of IP Deskphones at a given site The system ID is the MAC of the IP Deskphone When the IP Deskphone is connected to an Avaya server the IP Deskphone gets an additional token License file download This section describes the procedure for downloading Node Locked license files and the procedure for downloading Network Locked license files Node Locked license file download Use the following procedure to do
393. verrides the blank key label For more information see the User Guide for the appropriate IP Deskphone model SIP 4 3 Service Pack 2 SP2 SIP 4 3 SP2 introduces the following changes CONTACT HDR PORT CS1K parameter The CONTACT HDR PORT CSIK parameter configures SIP IP Deskphones to register to a Communication Server 1000 server using TLS and to be able to receive calls using TLS Starting with SP2 this parameter is always treated as enabled YES PREFER CUSTOMIZED RBT parameter SIP 4 3 SP2 introduces the PREFER CUSTOMIZED RBT feature configuration parameter This parameter configures the opportunity to not stop the customized ringback tone when a 180 Ringing message is received If configured as YES the media stream is not closed and the customized ringback tone continues to play If configured as NO the media stream is closed and local ringback tone is generated default Other changes The HTTP 503 response enhancement was introduced in SIP Software Release 4 1 Service Pack 1 SP1 HTTP 503 response enhancement on page 19 The SIP Domain DNS Lookup feature is introduced SIP Domain DNS Lookup feature on page 19 18 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Revision history SIP Domain DNS Lookup feature The DNS Lookup feature enables the IP Deskphone to discover IP addresses for a specified SIP domain using DNS See SIP Domai
394. verting UNIStim to SIP Fimware Are you using DHCP recommended Yes Configure the DHCP server Figure 2 Installation of Avaya 1230 IP Deskphone with SIP Software page 1 of 2 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 33 Overview Physically install the IP Deskphone IP Deskphone powers up and retrieves configuration data from DHCP server if enabled and Provisioning server Wasthe IP Deskphone Firmware just converted tr m UNIStim to SIP beginning of flowchart No Manually configure the Device Settings on the IP Deskphone Are any manual configurations require d IP Deskphone is ready for end user to log in Figure 3 Installation of Avaya 1230 IP Deskphone with SIP Software page 2 of 2 34 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 5 Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Software on the Avaya 1200 Series IP Deskphone Preinstallation Complete the following checklist Preinstallation checklist 1 Read and become familiar with your IP Deskphone User Guide 2 Ensure there is one IP Deskphone boxed package for each IP Deskphone being installed 3 Ensure that the IP Deskphone box includes the following Table 2 IP Deskphone box contents Item Avaya 1220 IP Av
395. ves an INVITE request from the Hotline Phone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 191 Hotline service 192 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 17 Session Timer Service The Session Timer for the Session Initiation Protocol SIP feature RFC4028 allows the Avaya 1200 Series IP Deskphone to support a keep alive mechanism for SIP sessions SIP sessions are periodically refreshed by UPDATE requests or re INVITES for the IP Deskphones that do not support UPDATE The UPDATE requests are sent during an active call to allow endpoints or proxies to determine the status of a SIP session The Session Timer Service contains the following elements Session Expires header Min SE header response message 422 Session interval too small tag timer for existing headers The SIP IP Deskphone generates processes and handles the SIP messages that include the preceding elements Session Expires header The SIP Session Expires header delivers the Session Expires interval and provides information about the entity performing the refreshes A value of uac indicates that the originating endpoint performs the refresh a value of uas indicates that the terminating endpoint performs the refresh The session interval is the maximum amount of time that occurs between session refresh requests in a dialog box
396. ves highlight up list Right Selects the next item or moves the cursor right in an edit item Left Selects the previous item or deletes a character in the edit field Select key center of cluster Selects the highlighted item in the combo box or ends edit mode In Edit mode the first field of the item is highlighted Press the Apply amp Reset context sensitive soft key to save settings in the Device Settings menu after all the necessary changes are made This action resets the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 135 Device Settings on the IP Deskphone with SIP Software Press the Return context sensitive soft key to exit the Device Settings menu without saving any changes 6 Navigate to the first item in the Device Settings menu to configure EAP Table 22 EAP configuration Enable 802 1x EAP Device ID Password A check mark appears in the check box if the item is active 7 If the Enable 802 1x EAP check box is checked fill in the Device ID and the Password 8 Configure 802 1ab Link Layer Discovery Protocol Data LLDP in the Enable 802 1ab LLDP menu Use the right arrow in the Navigation key cluster to highlight the Enable 802 1ab LLDP box A check mark appears in the check box if the item is active Table 23 802 1ab configuration Enable 802 1ab LLDP 9 Config
397. view all logs related to the configuration server go to usr local sipx var log sipxbx sipxconfig log usr local sipx var log sipxbx sipxconfig logins log PC Client Softphone interworking with the IP Deskphone If the user does not have access to the pre authorization configurations in the Feature Options menu the feature is not enabled You must verify the device configurations and enable the interworking feature so that the user can access the pre grant authorization configuration and the IP Deskphone can auto answer calls from authorized users or user groups For more information see Configuration of the PC Client Softphone on page 319 If the call is being received but is not being automatically answered in a Click to Answer scenario the user must verify that the user making the request is an authorized user For more information see Pre granting authorization for the Answer Mode on page 313 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 363 Diagnostics and troubleshooting 364 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Index Numerics 1230 IP Deskphone with SIP Software illustration 29 12xxBoot cfg download sss 100 12xxBoot cfg file download manual 101 12xxBoot cfg file downloading the 100 802 1ab Link Layer Discovery Protocol
398. w to download the SIP Software from the Avaya Web site Downloading SIP software for the IP Deskphone from the Avaya Web site 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 111 Upgrade and convert the IP Deskphone software 3 Enter IP Deskphone type in the Knowledge and Solution Engine box 4 Select SOFTWARE in the ALL TYPES scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP software for the IP Deskphone for example IP Phone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Perform the following procedure to convert the UNIStim software to SIP software on the IP Deskphone Converting UNIStim software to SIP software using TFTP 1 Run the TFTP server for example Tftpd32 exe 2 Place software and configuration files in the folder of the TFTP server for example 12xx img F W file and 12xx cfg file that contains the following lines Table 12 Sample 12xx cfg configuration file FW DOWNLOAD MODE AUTO VERSION SIP12x004 01 03 00 bin FILENAME 12xx img 3 Configure the IP Deskphone Device Settings TFTP IP address to the IP address where your TFTP se
399. ween the IP Deskphone and a server Each device certificate is associated with a specific usage purpose It is possible for one or two device certificates to be installed on the IP Deskphone for example one for all TLS connections and one for VPN A Device Certificate Profile DCP allows for various combinations of sharing device certificates among different applications Within the DCP you can identify one of more uses or purposes for the device certificate associated with each profile to provide a flexible model for the sharing of device certificates among IP Deskphone applications The following sections describe the process used to install a device certificate on the IP Deskphone This process starts with defining a DCP for each device certificate that must be installed on the IP Deskphone See Device certificate profiles on page 234 The two methods used to install a device certificate on the IP Deskphone are SCEP PKCS 12 download SCEP is a protocol that allows the IP Deskphone to send a device certificate request to a CA server based on a locally generated private key to provide more security for the private key because the private key is never transmitted even in an encrypted form See SCEP on page 239 PKCS 12 is an industry standard for exchanging certificate and private keys A device certificatd downloaded to the IP Deskphone in a PKCS 12 file contains the complete certificate including the private key of the device certi
400. without filename extension Note that the corresponding language file must be downloaded and stored in the IP Deskphone through the LANGUAGE section in Provisioning If the language file is not stored in the IP Deskphone the default language English is used language name of language file used by default without filename extension Note To update the default language of an IP Deskphone already configured as English to any other language use the following steps a Update the Device Configuration file with DEF LANG configured as the Language file name b In the 12xxSIP cfg file make the Download mode FORCED c Incrementally increase the version number of the 12xxSIP cfg file SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 65 Configure the provisioning server MAX IM ENTRIES x used to configure the maximum number of Instant Message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 X the maximum number of instant messages MAX ADDR BOOK ENTRIES x used to configure the maximum number of entries in the address book and takes a number as a parameter The default limit is 100 x the maximum number of address book entries ADDR BOOK MODE NETWORK LOCAL BOTH a command to choose the address book that is used to search for other users The default
401. wnload Node Locked license files keyed to each phone by MAC address from the provisioning or TFTP server Downloading Node Locked license files 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 40 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the ipctoken prefix and cfg suffix For example FW SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 295 Licensing DOWNLOAD MODE AUTO VERSION 4 00 xx yy PROTOCOL TFTP FILENAME SIP 1230 03 02 xx yy bin LICENSING DOWNLOAD MODE AUTO VERSION 000001 FILENAME ipctoken cfg 3 Place the IP Deskphone license file on the provisioning server The generated license file must be named ipctokenMAC cfg where MAC is the 12 character MAC address of the IP Deskphone For example for an IP Deskphone with MAC address 000f1fd304f8 the license file will be named i
402. word specifies the password to log on to the server The downloading of these files is initiated when an IP Deskphone is powered on when an automatic check for updates is invoked or when you select Srvcs System Erase User Data Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file Setting the default language on the IP Deskphone to French To configure the default language on a new IP Deskphone or an IP Deskphone that has not been logged into by an end user include the following in the DEVICE CONFIG and LANGUAGE sections of the 12xxSIP cfg configuration file DEVICE CONFIG DOWNLOAD MODE AUTO VERSION 000002 FILENAME DeviceConfig dat LANGUAGE DOWNLOAD MODE AUTO VERSION 0000000001 FILENAME French d24 1ng The DeviceConfig cfg file should contain the following DEF LANG French d24 On a new IP Deskphone the language switches to French after downloading and processing the configuration files The login menu displays in French On a subsequent bootup the login menu and all boot messages are in French Fora new user login the IP Deskphone creates a new user profile All menus remain in French When a new user is created the default language used is obtained from the DeviceConf
403. work settings on the IP Deskphone You can manually configure the IP Deskphone through the Server Settings menu Note To meet security requirements the local administration user interface of the IP Deskphone can be disabled for deployed IP Deskphones If this is the case then you must manually configure the parameters during initial IP Deskphone configuration or through the provisioning server Note Disabling the local administration user interface drastically reduces the ability to view or edit the configuration of the IP Deskphone and almost completely removes the ability to diagnose any communication or configuration errors in the field However disabling the local administration user interface increases the security of the IP Deskphone because the user is not able to view the configurations or make changes Configuring the domain protocol Press the Globe key twice Using the Navigation key cluster select Server Settings Select a domain Enter the admin password if the UI and password are enabled a A O N gt Use the Navigation key cluster to scroll through the Domain List screen and select the required configured SIP domain 6 Press the Edit context sensitive soft key Table 82 Listening port parameters Parameter name Description Default value Boundaries SIP UDP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming UDP Disabled 0 must be request
404. x2000 10BASE T full duplex mode 0x0800 100BASE TX half duplex mode 0x0400 100BASE TX full duplex mode Operational MAU Type 10 UTP MAU 10BT half duplex mode 11 UTP MAU 10BT full duplex mode 15 2 pair Category 5 CAT5 UTP 100BT half duplex mode 16 2 pair CAT5 UTP 100BT full duplex mode Power Via MDI MDI power support 0 Bit 0 0 Powered Device Bit 1 2 0 PSE MDI power not supported Bit 2 0 PSE MDI power state disabled Bit 3 0 PSE pair selection can not be controlled PSE power pair 1 Power Class 2 for 1220 1230 IP Deskphones Power Class 3 for 1120E 1140E 1165E IP Deskphones Link Aggregation Aggregation status 0 the link is not capable of being aggregated and currently is not in aggregation Aggregated Port ID 0 Maximum frame size The MAC PHY supports an extension of the basic MAC frame format for Tagged MAC frames The maximum frame size is configured to 1522 LLDP MED System Capabilities Bit 0 1 LLDP MED Capabilities supported Bit 1 1 Network Policy supported Bit 2 1 Location Identification supported Bit 3 O Extended Power using MDI PSE not supported Bit 4 1 Extended Power using MDI PD supported Bit 5 1 Inventory supported The Class Type field can be configured to 3 Telephone Network Policy Discovery Application Type 1 voice SIP Software for Avaya 1200 Series IP Deskphones Admini
405. y You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on time the duration of the tone when it is on A 1 indicates a continuous tone off time the duration when no tone is played CONGESTION TONE ffreguencyi1 frequency2 on time off time used to select the tone advising the caller that the groups of lines or switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on time the duration of the tone when it is on A 1 indicates a continuous tone off time the duration when no tone is played The IP Deskphone supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used 80 SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Create the device configuration file NAT configuration commands NAT SIGNALLING NONE SIP PING STUN indicates the type of protocol used for NAT traversal in the signaling port The IP Deskphone with SIP Software supports two methods of NAT traversal of the signaling path SIP PING and STUN
406. y due to context sensitive hiding of contents the error message Not available is displayed on the screen with a Dial List context line Speed Dial List screen The Speed Dial List screen for the IP Deskphone is where the user can select or invoke one of the provisioned Speed Dial List entries The following image is an example of the screen that appears after the user presses the feature key that is provisioned as the Speed Dial List for the IP Deskphone Speed Dial List tm 1 Reception E 2 Kitchen J 3 Taxi 4 Park with FFC 5 FFC 99 Dial G a a I Figure 24 Example of a Speed Dial List The Speed Dial List screen displays all the Speed Dial List entries provisioned for the user The listed items displayed are based on the provisioned list as well as the current Idle or Mid call state of the IP Deskphone When the Speed Dial List is invoked while the IP Deskphone is idle only Speed Dial List entries that are configured as IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 171 Features The following table describes the function of the context sensitive soft keys for the Speed Dial List screen Table 55 Context sensitive soft keys for the Speed Dial List screen Context sensitive soft key Action Di
407. ya com SIP header fields Header field Supported P Charging Function Addresses Yes P Charging Vector Yes P Media Authorization Yes P Preferred Identity Yes P Visited Network ID Yes Path Yes Priority Yes Privacy Yes Proxy Authenticate Yes Proxy Require Yes RAck Yes Reason Yes Record Route Yes Refer To Yes Referred By Yes Remote Party ID Yes Replaces Yes Reply To Yes Require Yes Resource Priority Yes Retry After Yes Route Yes RSeq Yes Server Yes Service Route Yes Subject Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 219 SIP messages supported by the IP Deskphone Header field Supported Via Yes Warning Yes WWW Authenticate Yes Session description protocol usage SDP Headers Supported v Protocol version Yes o Owner or creator and session identifier Yes s Session name Yes t Time description Yes c Connection information Yes m Media name and transport address Yes a Media attribute lines Yes SDP and Call Hold The IP Deskphone can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported Unicast UDP Yes Multicast UDP No TCP N
408. ya only and are authenticated during software download If the FW authentication fails the IP Deskphone displays an error message and continues operation with the existing FW image DIALING PLAN used for configuring dialing patterns and the format of originated URIs in the SIP message LANGUAGE simple text files containing all text prompts used by the IP Deskphone Language files are used for the localization of the IP Deskphone without software upgrade Each language file has a headerthat contains a software load version with which SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com September 2013 Create the SIP provisioning file on the provisioning server this file is associated Language files are signed by Avaya and are authenticated by the software for security reasons Supported languages include Czech Danish Dutch Finnish French German Hungarian Italian Japanese Katakana character set Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish Slovenian IMAGES section for the images files TONES standard in the Telecommunications Standardization sector of the International Telecommunications Union ITU T The IP Deskphone supports custom tone files The tone files must be WAV files with the following specification A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files
409. ze of 512 KB each for the IP Deskphone The file format is restricted to ITU T A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV files are downloaded to the IP Deskphone the WAV file names appear in Pref Audio Tones Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the applicable IP Deskphone User Guide SIP Software for Avaya 1200 Series IP Deskphones Administration September 2013 Comments infodev avaya com Chapter 7 Configure the DHCP Server The Avaya 1200 Series IP Deskphones support two basic Dynamic Host Configuration Protocol DHCP mechanisms to provide configuration information to the IP Deskphones These mechanisms are the following Normal DHCP DHCP VLAN phase Normal DHCP The normal DHCP is used to configure standard IP parameters such as IP address NetMask default gateway and DHCP lease parameters The message sequence consists of Discover Offer Request and Acknowledge The IP Deskphones can also insert an optional phase To include an optional phase the first phase is used to discover and configure the voice VLAN using a Avaya proprietary method The second phase then proceeds normally on the discovered VLAN If the DHCP VLAN discovery is not used then there is only a single phase IP Deskphone DH

Avaya R4.3 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents