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Avaya SIP Software for 1200 Series User's Manual

1. EAP Authentication failures are logged using event 1033 The following is an example of a TLS authentication failure 1033 Minor FRI MAY 15 13 48 06 2009 10223 n fw build bsp vxWorks common dot1x Supplicant moceap tls c 147 EAP TLS Failed to Authenticate The following sections describe the behavior of each method EAP Disabled EAP disabled is the factory default setting The IP Deskphone does not send a message to the authenticator upon startup and normal network access is attempted If the IP Deskphone receives a Request Identity message from the Layer 2 switch the Request Identity is ignored If the Layer 2 switch requires 802 1x authentication the IP Deskphone is blocked from the network and the administrator must enable the EAP feature on the IP Deskphone and configure a DevicelD and Password if required to access the network after the IP Deskphone is successfully authenticated Or the administrator can plug the IP Deskphone to an EAP disabled port on the Layer 2 switch March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 267 Comments infodev avaya com Certificate based authentication EAP MDS EAP MD5 allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID and password If the IP Deskphone fails to authenticate to the RADIUS server the IP Deskphone displays a EAP Au
2. Header field Supported Allow Events Yes Authentication Info Yes Authorization Yes Call Id Yes Call Info Yes Contact Yes Content Disposition Yes Content Encoding Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Expires Yes Error Info Yes Max Forwards Yes Mime Version Yes Organization Yes P Access Network Info Yes P Asserted ldentity Yes P Associated URI Yes P Called Party ID Yes P Charging Function Addresses Yes P Charging Vector Yes P Media Authorization Yes P Preferred Identity Yes P Visited Network ID Yes Path Yes Priority Yes Privacy Yes Proxy Authenticate Yes Proxy Require Yes RAck Yes Reason Yes Record Route Yes Refer To Yes SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com Table continues March 2015 Session description protocol usage Header field Supported Referred By Yes Remote Party ID Yes Replaces Yes Reply To Yes Require Yes Resource Priority Yes Retry After Yes Route Yes RSeq Yes Server Yes Service Route Yes Subject Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Warning Yes WWW Authenticate Yes Session description protocol usage SDP Headers Supported v Protocol version Yes o Owner or creator and session identifier Yes s Session name Yes t Time description Yes c Connection information
3. FILENAME SIP12x0 04 04 09 00 bin LICENSING DOWNLOAD MODE AUTO VERSION 000001 FILENAME ipctoken cfg March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 305 Comments infodev avaya com Licensing 3 Place the IP Deskphone license file on the provisioning server 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the IP Deskphone from the provisioning server it overwrites the existing license file and reboots the IP Deskphone to activate the new license LICENSING section The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the cfg prefix and suffix The following format is an example of the LICENSING section that is added to the IP Deskphone config file 1xxxe cfg LICENSING VERSION version FILENAME X Y The following table describes the items in the LICENSING section Table 93 Description of items in the LICENSING section of the config file Field name Field value Description LICENSING Section header for licensing config file information VERSION 000001 The version of the license file FILENAME X Y License filename The IP
4. March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 333 Comments infodev avaya com Diagnostics and troubleshooting How to access the Diagnostics menu To activate the Diagnostics menu access the Network menu by selecting one of the following steps e Press the Services key twice on the IP Deskphone while the IP Deskphone is in the idle mode e Press the Prefs soft key and then select the Network item in the Preferences menu The following screen appears Figure 76 Network menu After you access the Network menu the following options are available e Server Settings e Device Settings e Diagnostics e Licensing e Lock Select 3 Diagnostics or press Back to return to the Network menu The following screen appears 334 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com IP Set and DHCP information Figure 77 Diagnostics menu The following table describes the function of the Navigation keys for the Diagnostics screen Table 104 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select soft key Digital keys number associated with option Invokes an appropriate option Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it
5. Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select Context sensitive soft key Digital keys number associated with option Invokes an appropriate option i Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it Certificates Administration main menu The certificates administration screen displays the following options e Trusted Certificates e Device Certificates e CRL March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 259 Comments infodev avaya com Certificate based authentication e CTL To access the Certificates Administration screen from the Diagnostics menu select Certificates Administration 1 Trusted Certificates 2 Device Certificates 3 CRL 4 CTL Select Figure 29 Certificates administration main menu The following table describes the function of the Context sensitive soft keys for the Certificates Administration screen Table 79 Context sensitive soft keys for the Certificates Administration screen Context sensitive soft key Action Select Selects the required option Back Returns you to the Diagnostics menu Trusted Certificates screen The Trusted Certificates screen displays a list of subject Common Name CN of the trusted certificates as shown in the following figure Figure 30
6. IP Set and DHCP information The IP Set and DHCP Info screen provides detailed information about the IP Deskphone such as configuration software version IP addresses gateway and servers To access the IP Set and DHCP Info screen from the Diagnostics menu choose 1 IP Set and DHCP Info The following screen appears March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 335 Comments infodev avaya com Diagnostics and troubleshooting Figure 78 IP Set and DHCP Info screen The following is an example of the information that appears 1 Configuration Network Data Valid Yes MAC Address Stored Yes Perform DHCP No Voice VLAN Enable No Voice VLAN Config No VLAN Voice VLAN Discovered No 2 Primary Server S1 PC Port is ON 3 Software Version 3 00 09 02 Hardware ID XXXXXX 4 Set IP xxx xxx xxx xxx could be in IPv4 or IPv6 format 5 Sub Mask xxx xxx xxx xxx could be in IPv4 or IPv6 format 6 GateWay xxx xxx xxx xxx could be in IPv4 or IPv6 format 7 Voice VLAN Priority 6 8 Voice VLAN ID 6 9 DHCP Respond String 10 Servers Information S01 IP XXX XXX XXX XXX 336 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Duplicate IPv6 addresses from DHCPV6 server Port 4100 Act 1 Retries 5 S02 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S03
7. Packet Collision CRC Errors 1 T Frame Errors 1 Unicast Packets Tx Unicast Packets Rx Broadcast Packets o Oo WwW PP as mo Mm Multicast Packets 802 1x Status EAP Status Disabled te Port VLAN Priority 0 Rx Rx ted Yes The following table describes the function of the context sensitive soft keys for the Ethernet Statistics NI Port screen Table 109 Context sensitive soft keys for the Ethernet Statistics NI Port screen Context sensitive soft key Action Reset Resets statistics value NI Port Switches to the PC Port Ethernet statistics Return Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics NI Port screen Table 110 Navigation Key Up and down arrows Action Use the up and down arrows to scroll through the list of statistics information 342 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Ethernet Statistics PC Port screen Ethernet Statistics PC Port screen The Ethernet Statistics PC Port screen displays Ethernet statistics for the PC Port To view the PC Port Ethernet statistics from the Ethernet Statistics screen press the NI Port soft key The following screen appears Figure 80 Ethernet Statistics PC Port screen Use the up
8. RED Cc CT Cog v Boe y Boome 1 Bee 1 Beas n Mtoe n Bead n Bt aN EXPI CT DOWN OAD ERROR Fault management behavior 0x000C OX000D Ox000E Ox000F 0x0010 Ox0011 0x0012 0x0013 0x0014 0x0015 0x0016 0x0017 0x0018 0x0019 0x0020 0x0021 The following is a list of minor errors that are logged in the Security Log LC AVAYA CE C SERVIC T _ PROVIDER C RTIFICATE EXPIRED AUTH T RTTIFICATE EXPIRED AUTH S S SLC PROVIDER CERTIFICATE IN _ AVAYA KEYS FILE S CPE Ks MEM TNs EAs URE The following is the Security Policy parameter change event n Any changes made to the security policy file has an entry in the security log file For more ECURITY POLICY PARAM CHANG Gl information seeSecurity policy file updates on page 272 Fault management behavior Authentication failures are indicated by a failure message on the IP Deskphone screen and are 0x1002 0x1003 0x1004 0x1005 0x1055 reported to the error log files The administrator can view the security logger by using the PDT or the security log viewer For more information see Security and error logs on page 270 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 279 Certificate based authentication The following is a list of authenticatio
9. csecteeeeeeeee 21 PPM Contact listS in ccccessseeseeceeeeeeseaeeeeeeeeseeeseeeeeas ETE PPM emergency numbers in cee eeeeeeeeeeeeteeeeeeeeeeeeeees RRC PPM global search With ccccceceeseeseeeeeeeeteeeeees 26 374 PPM configuratie enea eeina nanne 373 PPM reboot mechanism ccccceceeceeeeeeeeeeeeseeeeeeseneeaea 374 Precedence rules ccccccececcceceeeeeceeeceeececeneeceeseeneeeeeees 140 Preinstallation Checklist cceecececeeeeeseeseneeesseneeaeaes 42 Proactive Voice Quality Monitoring PVQMon or VQMon 142 PROLOGOL di occ E 158 Protocol Configuration cccccecceeeeeeeeeceeeeeeeeeeeeeeeeeeesaees 160 PROVISIONING enoa e cca rr cee 158 Provisioning DHCP risistenti 152 Provisioning error displayed ecese 331 Provisioning file example ccccececceceeeeeeeceeeeeeeetaeeeeees 46 Provisioning files Creating ce eeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeees 45 Provisioning file Supported sections ceeeeeeeterteeeeees 46 Provisioning Serven 22 2 5 cee cseeeedeteceese cies cceesesconadaussveseuees canoes 45 Provisioning the Device Settings parameters 04 160 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Index Provisioning updates cccccceceeeseeceeeeeeeeeeeeeeeeeeneeeeeeeneees 45 PICT Q command saesae aE 22 PVOMON IP ecenin neierens aaan ai 158 PVQMon IP configuration eenen
10. 3 The IP Deskphone downloads the SIP software from the Avaya Aura Utility server and upgrades When the upgrade is completed the IP Deskphone automatically reboots again A Warning A power outage at this stage may cause firmware corruption If this happens the IP Deskphone may not be able to boot up and it may be necessary to return the IP Deskphone for repair 4 The IP Deskphone starts and downloads the device configuration file images licenses languages and so on from the Avaya Aura Utility server 5 When configuration is complete the IP Deskphone automatically reboots 6 The IP Deskphone is ready to use Note If auto login is not configured in the configuration files the IP Deskphone displays the login screen The IP Deskphone user must enter a valid login and password in order to register on Avaya Aura Related Links UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 400 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 41 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office Related Links IP Deskphone migration on page 392 Overview on page 401 Requirements on page 402 Before you begin on page 402 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 402 Overview It is assumed that the IP Deskphones connect to IP Office through TCP Note Avaya recommen
11. C Figure 95 IP Office Manager main window e Select IP Office system and log in 404 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office Select IP Office Nate P Address Type Version Eddtion Release 8 0 E Cec TETEKELS 192 169 33 60 POPC 8 0 15 IP Offke P Office Embedded File Management IP Office 000076700628 IPO Linux PC Service User Name Adis shoe Service User Password eeeeeeeeesees Coc Cc re TCP Discovery Progress Figure 96 Select IP Office window e Navigate to the Disk gt system gt primary folder in the Embedded File Management window Name i Name 4601dbte1 _82 bin E 4601dbte1_82 bin Date Modified 12 5 2011 6 30 54 PM 1 S peo ane Size bytes 768 933 Sd 5601bte1810bin Alitos S Se02dbte1806 bin O Readony C Hidden E Archive C System Total Files In Current Folder 126 Total Space Used bytes 12 917 346 304 Space Remaining bytes 63 011 223 696 SS ADMM_RFP_1_1_13tftp SB AlamLogs ISS Arabic ing S b01d01b2_3bin lt Figure 97 IP Office manager Embedded File Management window e In Windows Explorer open the folder that was created in Step 3 e Select the created configuration files in Windows Explorer and drag and drop them to the Disk gt system gt primary folder in the Embedded File Management window
12. Configure the IP Deskphone extension COS as Priority Calling Y Use the FNE to activate per call priority calling x Note An incoming priority call to Avaya Aura digital phones 96xx phones triggers distinctive ringing but the IP Deskphones do not provide distinctive ringing for an incoming priority call Related Links FNEs and FACs with Avaya Aura on page 382 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 387 Comments infodev avaya com Chapter 38 Feature interactions This chapter provides information on feature interactions for IP Deskphones with SIP Software on Avaya Aura Communication Manager Conf and Join softkeys The Conf and Join soft keys on the IP Deskphone support the IP Deskphone s local 3 way conference bridge The Conf and Join soft keys do not work with the Communication Manager system s ad hoc conference Call Forward All Calls and Call Forward Busy No Answer on Communication Manager The Communication Manager system s Call Forward All Calls and Call Forward Busy No Answer features are recommended over the IP Deskphone s local Call Forward feature CallFwd soft key as Communication Manager handles call coverage better with its own features If the local CallFwd CallFwd soft key is used it cannot be used when the same extension is logged into multiple devices Multiple login Group Page on Communication Manager The Communi
13. If you log on an account that you did not save the settings in a profile for the IP Deskphone creates a new set of default settings for that account If there are already 24 sets of configurations in the profile the IP Deskphone discards one set that is not currently registered with the account and replaces the discarded set with the new set that is saved in the account profile Programmable keys You cannot use a line key associated with a registered account for programmable features The Program Key screen lists all the line keys associated to an account If you select a line key associated to an account an error message appears The Do Not Disturb Call Forward and Presence keys are associated to a specific user account that you create and determine which account status to affect See User status on page 185 By default pressing a Speed Dial programmed key initiates a call using the primary account If you press a line key to obtain a dialing prompt and then press a speed dial key the IP Deskphone uses the account associated with that line key When accounts are registered on different domains you can program and use speed dial keys with targets that are only reachable on the domain of a secondary account Q Important The Speed Dial keys always use the primary account to determine the presence state of the target The Instant Message keys always use the primary account because IM support is disabled for secondary accounts
14. NO disables the sending of the alert report based on the Listening R Value VOCODER_G711_ULAW LISTENING R_WARN 80 VOCODER_G711_ULAWPLP LISTENING R_EXCE 70 VOCODER_G723 LISTENING R_WARN 60 VOCODER_FLAG_G723_ RATE_53 LISTENING R_EXCE 50 VOCODER_FLAG_G723_RATE_63 VOCODER_G729 LISTENING R_WARN 70 default if not VOCODER_PCM8 configured and unknown type vqmonVocoderT ypeUnknown PENN eae Bi e LISTENING_R_WARN xx the threshold to send a report on Listening R less than xx The default value is 70 Using a value of 0 resets it to the default value based on the far end VOCODER xx is an INTEGER value used as the threshold e LISTENING_R_EXCE xx the threshold to send a report on Listening R less than xx The default value is 60 Using a value of 0 resets it to the default value based on the far end VOCODER xx is an INTEGER value used as the threshold PACKET_LOSS_ENABLE YES NO used to enable or disable the alerts based on the packet loss thresholds Packet loss is the fraction of RTP data packets from the source lost 92 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file since the beginning of reception The value is an integer scaled by 256 The range is 1 to 25600 YES enables the sending of an alert report based on the packet loss NO disables the sending of
15. SRTP_ENABLED YES NO This parameter configures SFTP configuration values The default value is NO YES enables SRTP NO disables SRTP default HASH_ALGORITHM SHA 1 MD5 This parameter provides the hash algorithm The default value is SHA1 SHA1 algorithm is Secure HASH Algorithm 1 MD5 algorithm is Message Digest algorithm 5 SSHPWD This parameter configures SSH and SFTP passwords The maximum limit is 49 characters KEEPALIVE_RETRIES x This parameter specifies the number of times that the IP Deskphone attempts to connect to the proxy server When the IP Deskphone determines that the proxy server does not respond keep alive mechanism fails it tries to re establish the connection the specified number of times Each reconnection attempt consists of several messages TCP SYN messages if the connection is TCP or TLS SIP PING messages if the connection is UDP The IP Deskphone logs out or registers to the secondary server if the primary proxy server does not respond during the specified number of reconnection attempts The default value is 3 minimum value is 1 maximum value is 10 REGISTER_RETRY_MAXTIME seconds This parameter configures in seconds the maximum length of time that the IP Deskphone waits before it attempts to re register with the proxy server The default value is 1800 seconds minimum value 600 seconds maximum value 1800 seconds de
16. YES the pound key initiates dialing when pressed after a phone number is entered NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes FORCE_OCT_ENDDIAL YES NO a flag used to override attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI SNTP_ENABLE YES NO allows the IP Deskphone to obtain the time and date from an NTP server The default is NO The IP Deskphone updates the time once every 24 hours from the NTP server If the IP Deskphone cannot contact the server the IP Deskphone tries every 15 minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP_ENABLE is configured as NO the IP Deskphone tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date YES enables NTP NO disables NTP SNTP_SERVER ip_address the IP address or FQDN of the NTP server that provides the time and date to the IP Deskphone If this is not specified the IP Deskphone does not generate any NTP requests ip_address the IP address of the NTP server in either Fully Qualified Doma
17. e FORCE_TIME_ZONE YES NO allows you to force the timezone offset on each user s IP Deskphone The default is NO YES forces the IP Deskphone to use the TIMEZONE_OFFSET specified in the device configuration file NO uses the value stored in the user preferences e IM_MODE ENCRYPTED TEXT SIMPLE DISABLED is used to configure the mode of Instant Messaging IM The default setting is ENCRYPTED ENCRYPTED Instant Messages are sent encrypted TEXT Instant Messages are sent as text SIMPLE Instant Messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol DISABLED Instant Messaging is turned off and no Instant Messages can be sent or received Note According to Federal Requirements If the parameter FIPS_MODE NO and IM_MODE TEXT the IM_MODE is changed to ENCRYPTED by force If the parameter FIPS_MODE YES the IM_MODE is changed to TEXT by force e DEF_DISPLAY_IM YES NO enables or disables the display of Instant Messages IM The default setting is NO YES enables display of IMs NO disables display of IMs e SELECT_LAST_INCOMING is used to determine which call is selected when there are multiple calls ringing or active The default value is 0 0 leaves the last selected call static as new calls come in or are dropped 1 the selected call in the call list jumps to the most recent ringing call af
18. str 1 Out of office The key consists of prefix str and the sequence number O 1 The value can be any string str 2 Busy subjects str 0 Hello The key consists of prefix str and the sequence number 0 1 The value can be any string str 1 Hi The following rules apply to the key section 1 In non IP Office mode any keys defined as feature have no effect and are ignored 2 If the type field is omitted the key is considered as the spdial key by default 3 If the type field has the incorrect paramete r the key section is considered to be incorrect and is ignored appropriate ECR record is registered in the ECR file March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 203 Comments infodev avaya com Features Feature key types The following attributes depend on the type of key being programmed e spdial Speed Dial key e cfwd Call Forward key e dnd Do Not Disturb key e im Send an Instant Message key presence Change my presence key The following attributes are type specific attributes e target for cfwd spdial im keys The SIP address to target when the key is pressed This is a mandatory attribute for spdial and im Omitting this attribute from a cfwd key creates a disable call forward key e user for cfwd dnd presence keys The SIP address of the logged in user whose state should be modified Om
19. AuViaN s OY Voice VLAN PC or Local Networks IP Phone Table 68 Port functions on the three port switch when VLAN is enabled Ports Voice VLAN enabled Data VLAN enabled Both Voice and Data VLAN enabled Network Port N A N A N A Port 0 IP Deskphone_ Receiving the frames N A Receiving the frames with Voice Port with Voice VLAN tagged VLAN tagged only SMP only Sending the frames with Voice Sending the frames with VLAN tagged Voice VLAN tagged PC Port N A Tagging the incoming frame Tagging the incoming frame Port 1 untagged and forwarding it untagged and forwarding it to the to the network port Replacing the incoming frame tagged with VLAN 226 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com network port Replacing the incoming frame tagged with VLAN other than Table continues March 2015 System overview Ports Voice VLAN enabled Data VLAN enabled Both Voice and Data VLAN enabled other than Data VLAN and forwarding it to the network port Sending all kinds of frames Data VLAN and forwarding it to the network port Sending all kinds of frames VLAN configuration can be done either manually or through DHCP Refer to Device Settings on the IP Deskphone with SIP Software on page 145 for more detail on configuring VLANs March 2015 SIP Software for Avaya 1200 Se
20. March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 385 FNEs and FACs with Avaya Aura Feature Functionality Comments Call Appearances Autodial List 1 2 The endpoint template defaults to 3 call appearances You can add more remove call appearances in Endpoint Editor Configure FACs for Abbreviated Dialing List 1 2 3 and Program Group List Configure abbreviated dialing group entries 3 Configure the phone extension with abbreviated dialing group numbers 4 Use FACs to access lists and or program entries Calling Name Number Block 1 Configure the FAC and FNE for the Calling Name similar to Calling Party Privacy Calling Number Block fantur 2 Use FNEs to enable disable the feature Call Forward All Calls local 1 Press the IP Deskphone s CallFwd soft key to enable Call Forward All Calls on the IP Deskphone 2 Press the CallFwd soft key again to disable the call forwarding Call Forward All Calls server 1 Configure the FAC and FNE for enabling and disabling Recommended over Call Forward All Calls ihe cal Pornar AN Gals tecture local as Communication Manager handles 2 Use the FNE to enable disable the feature call coverage better with it Call Forward Busy No Answer 1 Configure the FAC and FNE for enabling and disabling the Call Forward Busy No Answer feature 2 Use the FNE to enable disable
21. OOL JUU User Login Failed to login user Zl a a G Figure 49 New login failure notification The following notification appears on the display screen when the user successfully logs on C Last login alice Ok a Figure 50 Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 297 Comments infodev avaya com Security Last login alice At 07 31 10 00am UU a Figure 51 Basic login and time notification The following notification appears on the display screen to notify the user of the last unsuccessful log on attempt made Dansat Figure 52 Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made 298 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Last successful or unsuccessful logon Last failed alice At 07 31 10 00am HOU Figure 53 Login failure with time notification The following notification appears on the display screen to notify the user the last successful and unsuccessful log on attempts made C Last login chad Last failed bruce Figure 54 Login and login failure notification The foll
22. Table 42 PC Port Duplex configuration PC Port Duplex Auto y Auto Force Full Force Half 23 Disable Data 802 1Q Press the Select key to disable Data 802 1Q A check mark in the Disable Data 802 1Q box indicates that Data 802 1Q is disabled Table 43 Data 802 1Q configuration Disable Data 802 1Q 24 Configure the Data VLAN It is possible to Enable or disable separate VLAN for anything other than voice and signaling Use the right arrow in the Navigation key cluster to highlight the Data VLAN box Press the Select key to access a list of Data VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 44 Data VLAN Configuration in Device Settings menu Data VLAN LLDP VLAN NAME v No VLAN LLDP VLAN NAME Value from 1 to 4094 If 802 1ab LLDP is disabled Data VLAN cannot be automatically configured LLDP VLAN NAME does not appear in the in the list of Data VLAN mode choices 25 If 802 1Q is enabled configure Data Priority bits Use the right arrow in the Navigation key cluster to highlight the Data Priority bits box Press the Select key to access a list of Data Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter March 2015 SIP Softw
23. ss Administrative feature commands BANNER Avaya Aura AUTOLOGIN ENABLE YES Voice Application commands EF LANG English DEF AUDIO QUALITY High ENABLE BT YES ENABLE 3WAY CALL NO The following table provides a summary of the commands that can be used in the device configuration file A description and the exact syntax of each command is given in Device configuration file command syntax on page 61 Table 5 Device configuration commands Configuration Configuration commands command type Server and SIP_DOMAIN1 SERVER_PORT3_2 ai a SIP_DOMAIN2 SERVER_PORT4_1 commands SIP_DOMAIN3 SERVER_PORT4_2 SIP_DOMAIN4 SERVER_PORT5_1 SIP_DOMAIN5 SERVER_PORT5_2 SERVER_IP1_1 DNS_ DOMAIN SERVER_IP1_2 SIP_PING SERVER_IP2_1 FAIL_BACK_TO_PRIMARY SERVER_IP2_2 PCPORT_ENABLE SERVER_IP3_1 DHCP_NUMBER_OF_RETRIES SERVER_IP3_2 DHCP_INITIAL_TIMEOUT SERVER_IP4_1 LLDP_ENABLE SERVER_IP4_2 CACHED_IP_ENABLED SERVER_IP5_1 HTTP_RETRY_NUMBER SERVER_IP5_2 SERVER_PORT1_1 SERVER_PORT1_2 SERVER_PORT2_1 SERVER_PORT2_2 SERVER_PORT3_1 SERVER_TCP_PORT2_2 SERVER_TCP_PORT1_1 SERVER_TCP_PORT3_2 SERVER_TCP_PORT1_2 Table continues 56 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file Configuration command type Configuration commands SERVER_TCP_PORT4_2 SERVER_TCP_PORT5_2 SERVER_TLS
24. used to disable access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it The values are YES and NO The default value is NO YES disables access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it NO enables access to the IP Deskphone Information details screen and the context sensitive soft key that invokes it SPEEDLIST_KEY_INDEX lt feature key index gt used to specify the programmable key used for displaying the Speed Dial List If the specified index does not exist on the IP Deskphone or is invalid the speed dial list is not displayed on the IP Deskphone The IP Deskphone retrieves the device configuration through provisioning If the SPEEDLIST_KEY_INDEX flag is configured to a valid programmable key that can be used for the feature for example gt 1 and less than or equal to available number of programmable keys then the IP Deskphone verifies if it has previously loaded a Speed Dial List file a file containing the contents of the speed dial list This file is similar to the dialing plan file It needs to be properly configured and uploaded to the IP Deskphone through provisioning The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST_KEY_INDEX to hold the Speed Dial List If the key defined for use by the Speed Dial List is already in use the key is overwritten and the key is assigne
25. 0 5 118 Manual TFTP 12xxBoot cfg file CoWnlOad ccceeceeeeeeeeeeeeeeeeeeeeeeeesaeeeeeeeeeeeaeeeeeeeeeaaees 119 Chapter 10 Upgrade and convert the IP Deskphone software 0 ceee 122 IntroductioM eeren ee net eerie cee a tenner E eran noe Seem eere eres 122 Upgrade the SIP Software on the IP DeSkphone ccsseeeceseeeeeeeeeeeeeeeeeeeeeeeeeseeeeeseaeeesaees 122 Download the SIP software to the provisioning SErvel ccceeeeeceeeeeeeeeeeeeeeeeeeeeeaaeeees 122 Modify the SIP provisioning TING icp stesincsc sexceedensseeessddenecsezeseassessussencees ideni tein eri 123 Upgrade to the minimum UNIStim Software cccccceeceeeeeeeeeeeeeeeaeeeeeeeeeeaaaeaeeeeesaeaaeeeeeeneea 124 Identify the current version of UNIStim Software 2 0cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeanaeeeeeeeaeed 124 Upgrade UNIStim software to the minimum required UNIStim software 0seee 125 Convert UNIStim software to SIP software on the IP Deskphone scccccseeeeeeeeeeeeeaeeeeeaes 127 Chapter 11 Provisioning the IP Deskphone Device Settings cccceeeeeseeees 130 Manual PrOvISiONIN Permanence me mtr remere etre ser Went eeen aaea a a Ep 130 Automatic pPrOViSiON NG escias araia aaa ae a aee i aaaea i aa Ta AEE DESEES 130 Provisioning IP Deskphone parameterS nen1nnensrnereninrrrntrrrrrnrrrtrrrrrnrrrrnnrrnrnnrenrrenenrnen nne 131 Configuring param
26. 5 Configure the DHCPV4 server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 405 Comments infodev avaya com Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office The DHCP server must provide option 66 with the IP address of the IP Office that will be used as a provisioning server This functionality can be achieved by providing different DHCP options based on Vendor Class ID The IP Deskphones with UNIStim firmware report Vendor Class ID Nortel i2004 A or Nortel i2004 B The IP Deskphones with SIP software report Vendor Class ID Nortel SIP Phone A The following is an example of an appropriate configuration file for a Linux dhcpd DHCP v4 server Please refer to the documentation of your DHCP server on how to configure the appropriate configuration file dhiepa con class unistimA match if substring option vendor class identifier 0 14 Nortel 1i2004 A option tftp server name http lt IP Office IP address gt class unistimB match if substring option vendor class identifier 0 14 Nortel i2004 B option tftp server name http lt IP Office IP address gt class Vestea i match if substring option vendor class identifier 0 18 Nortel SIP Phone A option tftp server name http lt IP Office IP address gt range ILO 2 LG oo So OD IGS So SOP allow members of unistimA allow members of uni
27. Deskphone must be prepared to handle both There is no difference in screen indication regardless of the type of cipher used The following table describes the configurations that affect the presence of the security icon on the idle screen of the IP Deskphone Configuration Result Idle Screen Security Icon Display Default UDP TCP SIP is unsecured No UDP only SIP is unsecured No TCP only SIP is unsecured No TLS only Connection is only established if Yes SIP is secure UDP TLS unsupported Unsupported Unsupported TCP TLS Connection is established with either TCP or TLS Yes only if TLS connection is used No if fall back to TCP occurs UDP TCP TLS Connection is established using TCP or TLS potentially falling back to using only UDP Yes only if TLS connection is established No if fall back to TCP or UDP occurs None unsupported Unsupported Unsupported Unsupported configurations cannot be saved If the configurations are unsupported the IP Deskphone displays an error message The following is an example of an error message for unsupported configurations Unsupported UDP TLSUnsupported No protocols enabled 290 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 TCP TLS operation overview Registration behavior based on configuration settings The following table descr
28. FNE name Remote Call Forward Extended Call Fwd Activate Busy D A Extended Call Fwd Activate All Extended Call Fwd Deactivation Access Restrictions Group Hunt Deactivate Control Restrict Activation Group Control Restrict Deactivation Hunt Group Busy Activation Hunt Group Busy Deactivation Malicious Call Hold Calling Party Privacy Malicious Call Trace Activation Malicious Call Trace Malicious Call Trace Deactivation Per Call CPN Blocking Code Access Code Malicious Call Trace Cancel Calling Number Block Per Call CPN Unblocking Code Access Code Calling Number Unblock Priority Call Priority Calling Access Code Priority Call Do Not Disturb Remotely activated Remote Send All Calls Activation Remote Send All Calls Deactivation similar to Station Specific Authorization Code Station Lock Activation Station Lock Deactivation Transfer call to VM similar to Attendant Break In with Secrecy Transfer to Voice Mail Access Code Whisper Page Activation Access Code Transfer to Voice Mail Whisper Page Activation Recorded Announcement Related Links Announcement Access Code Change COR Access Code Change Coverage Access Code FNEs and FACs with Avaya Aura on page 382 Feature configuration details This section provides further details on feature configuration for the IP Deskphones on Avaya Aura
29. March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 183 Comments infodev avaya com Multiuser Inbox outbox and instant message log Each profile has a single inbox a single outbox and a single instant message log The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received call The following figure is an example of the Inbox call details view remote1 domain com 0114 08 01 20 PM To useri domain com Save Prev Next OS Figure 16 Example of the Inbox call details Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in the selection mode you cannot initiate a call directly because the Select Context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account you can use For example If you press the line key to obtain a dial prompt press the Inbox key to select a target press Select and then press Send the line key that you originally pressed determines the account you can use Address Books Each regis
30. SESSION_TIMER_DEFAULT_SE Indicates the default session expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in unites of delta seconds 1800 SESSION_TIMER_MIN_SE Indicates the minimum session expiration in seconds 1800 SET_REQ_REFRESHER Indicates what refresher value is configured in the initial session request Value 0 indicates that the refresher is omitted value 1 indicates that the refresher is configured to UAC value 2 indicates that the refresher is configured to UAS SET_RESP_REFRESHER Indicates what refresher value is configured in the 200 OK response Value 0 indicates that the refresher is omitted only valid when SET_REQ_REFRESHER is not equal to 0 value 1 indicates that the refresher is configured to UAS value 2 indicates that the refresher is configured to UAC 216 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Chapter 19 Emergency Services Overview You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any screen without a user logon When you connect to the PSAP the IP Deskphone conveys the caller s location information to the PSAP If you are not logged on to the IP Des
31. The Allow Mode Settings screen allows you to disable the feature and to allow automatic requests for Friends Directory or Public users To access the Allow Mode Settings screen on the Preference menu choose Feature Option Answer Mode Settings and then Allow Mode The following screen appears C Allow Mode Settings C Disabled Co Friends Directory Public l c e f cemence Figure 72 Allow Mode Settings screen The following table describes the function of the Context sensitive soft keys for the Allow Mode Settings screen Table 96 Context sensitive soft keys for the Allow Mode Settings screen Context sensitive soft key Action Select Makes the current selection enabled The selected user group is authorized for Answer Mode Back Returns you to the previous screen The following table describes the outside actions on content for Allow Mode Settings screen March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 323 Comments infodev avaya com PC Client Softphone interworking Table 97 Outside action on content for the Allow Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Allow Addresses screen The Allow Addresses screen is used to pre grant authorization to request an automatic answer to a list of user entered domains and SIP a
32. The SIP shared control mechanism only works between SIP endpoints that are based on Spark Client Platform XML messaging The following call scenarios with PC Client Control are supported e Answer an incoming call e Make a call End a call e Ignore a call Note During a call although the one X device shows the Transfer and Conference keys the IP Deskphone soft keys must be used to perform these functions Note This feature is not supported for users who have more than one Session Manager configured in their properties on Avaya Aura The Secondary Session Manager must be set to None as shown in the following figure 376 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Identity Communication Profile x Membership Contacts Communication Profile Name Mandie Secondary SM set to None Survivability Server lione lt Feature operation 1 The One X Communicator is configured to use the 11xxE 12xx IP Deskphone to place and receive calls by selecting Desk Phone from the drop down list in Devices and Services gt General Settings gt Outgoing Calls 2 The user logs into their 11xxE 12xx IP Deskphone 3 The user logs into the One X PC Client with the same extension as the user s IP Deskphone The One X PC Client establishes the connection with the IP Deskphone and the shared control feature is available Q Important I
33. The primary server profile used when the phone connects to the primary server e The secondary server profile used when the phone connects to the secondary server e Each User Configuration file used for a specific phone 46 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the SIP provisioning files e Each Roaming Profile file used for a specific user login The configuration can be as complex or as simple as you need For instance all phone models in a system can point to the same address book custom keys and speed dial list files Or you can individualize things to specify individual files for a user a particular phone when a phone is connected to a particular server or even when a user is logged into a particular phone A common application of this is to configure specific lists of features or autodials for different phones different users or when a phone is connected to different systems March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 47 Comments infodev avaya com Creating the provisioning files SIP Provisioning File configuration parameters 12xxSIP cfg Custom Keys File Speed Dial List File Primary Server Profile File Address Book File Custom Keys File Speed Dial List File Secondary Server Profile File gt Tone File s Custom Keys File 4 Speed Dial List File Licensin
34. Tone configuration COMMAS ais eccte areas heaatscntdeccio tes eniees Sosseardniedieeeeeatedesaceeseneuee 89 NAT configuration COMMANAS cccceeeeeeee eee eeeeeeeeeaeeeeeeeeeeaaeeeeeeeesaaaaeeeeeeesaeaeeeeeesaeaaees 91 VOMon configuration COmManS iaiiosccendiotecreenascenstenncetouaeeaceeentcanieerewsuesadenedbonsieeruedeuaueaentes 92 System ONAN acetate ae a Ee ee cee eee A Aa Eai 94 IP Deskphone bug logging recovery COMMANAS ceceeeeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeaeeaaeeees 94 User login command Cxeeerenneette rss rnenm rents ne sce reetr eset aaa andae aiaiai entree err ere 95 Create the IP Deskphone specific Configuration file s ccccccseeeeeceeeeeeeeeeeeseeeeeeeeeeeeseaeeeeaes 96 Create the Dialing Bled gt Lee eeremeetee econ emer eres nero enn re one erm a e eer re eee ree tote Menno te 96 Dialing BAU la rs Colas gt 141g 011 6 9 sss mee ae eee een te ee ere eeer meron ee ea een nr en teme enone 98 Dialing 0 a Bement ee reane aes tnte twee ermnt ne tr conte Marne eE E aae Ep ea Rae etn on eer eae ener Trane 98 DREGOX eee eee setae see nase a eet E E 100 Downloadable WAV TGS ao scsdc ccs nainen aaa ear aas a EE EESE 101 Chapter 7 Configure the DHCP Server ccccceeeeeeeeeeeeceneeeeeeeeeeeeeee eee eeeeteeeeeeenaaaa 102 Normal DHC Pasiya dete ascco etl sa teonieohcasouaedeesanasundovenyacosteudeloancmednecenedenedeenbaadineceneteune 102 DACP VLAN Phase riscciccdstescatdcnsac
35. e The connection is re established using some other IPv6 address if there is one e Users associated with this connection are logged in automatically In the preceding situations if there is an active call at the time when the new best IPv6 address is added or the current IPv6 address becomes deprecated the following message is displayed on the IP Deskphone screen Phone will reconnect instead of SIP reset after call Connection is re established after the active call is completed If the IP Deskphone s IPv6 address is removed and the IP address is currently used for any active SIP connection the following occurs All SIP sessions and active calls associated with this connection are terminated The IP address is removed from the list of SipApp s addresses e The connection is re established using another IPv6 address if one is available RTP SRTP port changes There are changes in the allowed values of the RTP_MIN_PORT and RTP_MAX_PORT parameters The changes are highlighted in bold font RTP_MIN_PORT The minimum RTP port value is an integer between 2048 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 16384 16 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Features e RTP_MAX_PORT The maximum RTP port value is an integer between 2048 and 65535 exclusive of the restricted SIP ports between
36. indicates that the refresher is configured to UAS March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 83 Comments infodev avaya com Creating the provisioning files e SET_RESP_REFRESHER 0 1 2 indicates what refresher value is configured in the 200 OK response The values are 0 1 and 2 The default value is 2 0 indicates that the refresher is omitted only valid when SET_REQ_ REFRESHER is not equal to 0 1 indicates that the refresher is configured to UAS 2 indicates that the refresher is configured to UAC ENABLE_INTERWORKING used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YES and NO The default value is NO YES the interworking feature is enabled NO the interworking feature is disabled e PORT_MIRROR_ENABLE YES NO used to enable or disable the Port Mirroring feature The values are YES and NO The default value is NO YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and can be modified Note If enabled the Port Mirroring setting survives a reboot of the IP Deskhone but not a power off If the IP Deskphone is powered off Port Mirroring becomes disabled NO The Port Mirroring prompt in the Advanced Diag Tools dialog is permanently disabled dimmed and cannot be modified e MEMCHECK_PERIOD lt nnnnn gt
37. A version number exists permanently on the IP Deskphone until a higher version number is downloaded through the device configuration file or you can select Services gt File Manager on the IP Deskphone e Check FILENAME Does this exist on the TFTP server e Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP OR HTTP to go through Problem Software conversion failures There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Deskphone if a failure occurs e If a conversion fails before anything is written to FLASH the IP Deskphone reboots with the previous software load e If the software download fails while the application is being written to FLASH there are two possible recovery methods If an application file was not created after power up the IP Deskphone jumps to the BootC loader and downloads a new application load using the same mechanism as the application If the application is executed and the file created is corrupted the IP Deskphone crashes In this case force the IP Deskphone to use BootC by pressing the UP key and 2 during power up 332 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Local diagnostic tools Problem Users of the IP Deskphone complain that their banner is not updated with their custom banner When the banner is configure
38. Calling Number Rieck Adding FNEs as Implicit Users FNEs are added as Implicit Users in Session Manager after the FNEs have been configured 1 In System Manager go to Home gt Elements gt Session Manager gt Application Configuration gt Implicit Users Click New to add an FNE or click Edit to change an FNE Implicit User Rules Click on New to add FNE Edit to change 3 Enter the data for the FNE and click Commit 4 Repeat steps 2 and 3 for each FNE to be added or changed Related Links Configuring FACs and FNEs for the IP Deskphones on Avaya Aura on page 416 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 419 Comments infodev avaya com Appendix D Creating a speed dial list For ease of access to frequently used features you can configure a Features speed dial list Determine the key features that are used and create a speed dial list to easily access those features Example In this example a speed dial list has been created for the EC500 feature set When the Features key is pressed the IP Deskphone displays the EC500 feature options The user presses 1 2 or 3 to dial the desired EC500 FNE Creating the speed dial list for feature access is a two part process 1 Create the Features key on the IP Deskphone See Creating the Features key in deviceconfig dat on page 420 2 Create the speed dial list file See Creating the speed dial list file on page
39. Deskphone looks for a file with the IP Deskphone MAC address included in the filename The 12x0 cfg file can have one or all of the following sections FW DEVICE_CONFIG LICENSING Although the IP Deskphone FW section is not required to activate the token the provisioning server and the IP Deskphone provisioning server IP configuration must be configured to retrieve save and process the license file The following is an example of an 12x0 cfg file that contains the FW section and the LICENSING section FW DOWNLOAD MODE AUTO VERSION 04 04 09 00 FILENAME SIP12x004 04 09 00 bin 306 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com License information for the IP Deskphone PROTOCOL TETP SERVER IP 47 11 183 165 LICENSING VERSION 000001 FILENAME ipctoken cfg The following is an example of an 12x0e cfg file with the LICENSING section only LICENSING VERSION 000001 FILENAME ipctoken cfg License information for the IP Deskphone The Licensing information screen provides information on Embedded Mode status and other licensing information To access the Licensing information screen press the Globe key twice Select Prefs gt Network gt Licensing and select 1 License Info Enter the admin password if prompted 2 Fe
40. INVITE sip jsmith company_name com Entering a SIP URI address however is inconvenient on an IP Deskphone with SIP Software Also the user must explicitly press the Send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Deskphone with SIP Software translates the digits entered into something that the server can understand and remaps the number entered into different URIs Some of the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls and some numbers are mapped as public long distance calls The issue is that until the IP Deskphone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Deskphone with SIP Software sends the invite without the need to press the send key This behavior closely matches the traditional PBX operation The IP Deskphone with SIP Software design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restric
41. IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S04 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 11 Provisioning Server XXX XXX XXX XXX The following table describes the function of the Navigation key for the IP Set and DHCP Info screen Table 105 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen The following table describes the function of the context sensitive soft keys for the IP Set and DHCP Info screen Table 106 Context sensitive soft key for the IP Set and DHCP information screen Context sensitive soft key Action Return Press the Return soft key to cancel this screen and return to the Diagnostics menu Duplicate IPv6 addresses from DHCPv6 server If an IP Deskphone receives a duplicate IPv6 address from the DHCPv6 server the IP Deskphone displays Duplicated IPv6 Address on the phone screen After a 10 second timeout the IP Deskphone displays Starting DHCPv6 on the phone screen and a DECLINE message is sent back to the DHCPv6 server to inform the DHCPv6 server that this address should not be assigned If the DHCPv6 server sends a REPLY message in answer to DECLINE the IP Deskphone removes the duplicated IP address from the list of IPv6 addresses resources associated with duplicate address are freed and the DHCP process restarts March 2015 SIP Software for Avaya 1200 Series IP Deskpho
42. IP Deskphone behaves as follows e If reclevel 0 recovering is disabled e If reclevel 1 recovering on only Critical errors e If reclevel 2 recovering on Critical and Major errors e If reclevel gt 3 recovering on any errors 6 printRecoveryLevel Prints recovery level 7 taskMonShow Prints a list of monitored tasks 8 ii Prints all task information 9 ti lt taskName task id gt Prints task information 10 memshow level Shows memory information 11 checkStack lt taskName task id gt Checks stack of some task 12 tt lt taskName task id gt Prints Task Trace 13 info Prints HardwarelD SoftwarelD MAC and BT address 14 prtcfg Prints content of the IP Deskphone configuration file SystemConfig dat in FFS The file contains IP Deskphone specific configuration The content of this file is formed from the content of several downloadable configuration files e Device Configuration file e Tones file e Language file 15 Isr Lists directory contents similar to unix Is and the contents of a directory and any of its subdirectories 16 ping lt host ip gt of pings Pings any host ping 17 tracert lt host ip gt max hops Traceroute to any host tracert 18 netinfo Prints common network information Table continues March 2015 Comments infodev avaya com PDT commands Command Description 19 routeshow Displays host and network routing tables and stats
43. If you have a network with DHCP that supports Option 66 then Avaya recommends using this method of downloading the 12xxBoot cfg file to the IP Deskphone 118 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Downloading the 12xxBoot cfg file DHCP Option 66 The DHCP Option 66 supports TFTP FTP and HTTP The DHCP option 66 URL is entered in the following format lt protocol name gt lt login gt lt password gt lt IP address or server name gt lt port gt lt path gt The square brackets indicate optional elements The default protocol is TFTP so if no protocol precedes the IP address TFTP is used If the domain name of a server is used then the DNS IP address must also be defined Examples http some_login one more server ca 80 config folder http 192 168 33 50 tftp 192 168 33 50 tftp some server com F ftp my_login my psw test server org 12xxBoot cfg file download Assemble the components of the new IP Deskphone as described in Install the IP Deskphone on page 115 or in the user guide of the appropriate IP Deskphone model Plug in the IP Deskphone The IP Deskphone retrieves its IP address and provisioning information from DHCP The IP Deskphone reboots and then attempts to read the 12xxBoot cfg from the provisioning server whose IP address was supplied by DHCP After reading the 12xxBoot cfg file informatio
44. Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key Q 2 Select 2 Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2 124 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Upgrade to the minimum UNIStim Software 3 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the number 2 4 Use the down arrow in the Navigation key cluster to scroll down the menu to Software Version 5 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version O62AC5L UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone with the minimum required version for the upgrade If the version number is equal to or higher than O62AC5L go to the section Convert UNIStim software to SIP software on the IP Deskphone on page 127 If the number is lower than 062AC5L see Upgrade UNIStim software to the minimum required UNIStim software on page 125 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before you convert to SIP Software Upgrade UNIStim software
45. TFTP does not require a Device ID If FTP or HTTP are used enter the information for a Device ID Note Enter your User ID as the Device ID Table 50 Device ID configuration Device ID XXXXXXXXX e Password Enter the password used by the provisioning server for authentication of the IP Deskphone Note TFTP does not require a password FTP and HTTP do require a password Table 51 Password configuration Password XXXXXXXXX 30 Configure the PVQMon IP address If this server is available on the network enter the PVQMon IP address Table 52 PVQMon IP configuration PVQMon IP 0 0 0 0 31 Configure the NAT Traversal Method Use one of the following methods to traverse Network Address Translation NAT devices for the IP Deskphone with SIP Software The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method e NAT Signal March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 167 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software Select either None SIP_PING or STUN to define the NAT traversal mode for SIP signaling Table 53 NAT Signal configuration NATTraversal NAT signal None SIP_PING STUN NAT Media Select either None or STUN to define NAT traversal mode for signaling Table 54 NAT media co
46. The Communication Profile window opens as shown in the following figure User Management Home comma amp Continue commit Cancel Figure 102 Communication Profile tab 8 In the Communication Profile pane in the Communication Profile Password field enter the password that the user will input to log into the IP Deskphone In the Confirm Password field enter the password again 9 In the Communication Address pane click New 10 Enter the Fully Qualified Address for example 4655 mycompany com and click Add 11 Scroll down the Communication Profile page to the Session Manager Profile section as shown in the following figure 410 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 12 13 14 15 16 17 18 Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 fl Session Manager Profile SIP Registration Primary Session Manager Primary Secondary gt OTT_SM1 v 258 24 282 Secondary Session Puimary Secondary M Manager OTT_SM2 v 6 36 6 Survivability Server None x Max Simultaneous 3 v Devices Block New Registration When Maximum Registrations Active Application Sequences Origination Sequence OTT CM1 v Termination Sequence OTT CMi v Call Routing Settings Home Location Loc Ott v Conference Factory Set None v Collaboration Environment Profile fv CM Endpoint Profile System OTT_CM1 v Pr
47. This parameter configures the initial time interval between attempts by the IP Deskphone to contact the DHCP server The default value is 4 seconds If the DHCP server does not respond the IP Deskphone sends several requests one after another in different timeout intervals based on the formula timeout i 2 timeout i 1 lsecond where i is the number of retries and timeout OJ DHCP_INITIAL_TIMEOUT The maximum timeout between Discovery requests cannot be greater than 64 seconds If the value of the next timeout becomes greater than 64 seconds the DHCP client stops increasing the timeout interval and keeps the timeout value of 64 seconds minimum value is 4 seconds maximum value 10 seconds If the value defined in the System Configuration file is incorrect the default value is used DHCP_UNTAG_ENABLED YES NO When this parameter is enabled the IP Deskphone attempts to obtain an IP address in a VLAN DHCP discovery frames are tagged and the DHCP server is unreachable then after the pre defined number of Discovery attempts the IP 64 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file Deskphone begins sending Discovery frames in non VLAN mode If the IP Deskphone still does not receive an Offer then after a pre defined number of Discovery attempts the IP Deskphone reverts to VLAN tag mode again The default is NO
48. Trusted Certificates screen The following table describes the function of the Context sensitive soft keys for the Trusted Certificates screen 260 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Device Certificates screen Table 80 Context sensitive soft keys for the Trusted Certificates screen Context sensitive soft key Action View Displays the information of the selected Trusted Certificate which includes the following Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired Back Returns you to the previous screen CN wany someserverl com SN 56 B2 10 24 DD F9 FE Expiry 3228 2010 Figure 31 Trusted Certificates details The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Trusted Certificates Details screen Table 81 Context sensitive soft keys for the Trusted Certificates Details screen Context sensitive soft key Action Delete Displays a warning confirmation Deletes the selected certificate Back Returns you to the previous screen Device Certificates screen The Device Certificates screen displays a l
49. USER_KEYS section is processed and the root certificate is downloaded to the IP Deskphone e After the certificate file is downloaded you must authenticate the contents of the certificate file before installing it on the IP Deskphone There are two possible situations If there are no existing customer root certificates on the IP Deskphone a fingerprint for the file is computed Depending on the value that is configured in the Security Policy parameter March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 245 Comments infodev avaya com Certificate based authentication CUST_CERT_ACCEPT the user can either be prompted to accept this fingerprint or prompted to enter the fingerprint for verification If there is one or more customer root certificate on the IP Deskphone the certificate file must be digitally signed with a signing certificate In this case there is no interaction with the user The signature is internally verified and the signing certificate is verified to be issued by a customer root certificate that is already installed on the IP Deskphone e If the authentication of the file is successful the customer root certificate is installed on the IP Deskphone in the trusted certificate store Q important Although the certificate file usually contains a single customer root certificate it is possible that the certificate file may contain more than one certificate and CRL This occurs where the
50. Unchecked banner with time notification Enable Bluetooth 1120E Checked Bluetooth is enabled TUN Teste al Unchecked Bluetooth is disabled SSH SFTP Checked SSH SFTP is enabled Unchecked SSH SFTP is disabled Enable SSH Checked SSH is enabled Unchecked SSH is disabled UserID Maximum of 11 characters Password Maximum of 11 characters Enable SFTP Checked SFTP is enabled Unchecked SFTP is disabled Enable FIPS Checked FIPS is enabled Unchecked FIPS is disabled Parameter source precedence rules The 1100 series SIP IP Deskphones can obtain provisioning information from many sources at various times A precedence rule can resolve the possible conflict when different values are specified in various sources for one parameter The IP Deskphone considers the obtained parameters in the following priority from highest to lowest e Manual provisioning e Automatic provisioning using 802 1ab switch LLDP e Automatic provisioning using DHCP including Provisioning Info Block data from the Nortel SIP Phone B or Nortel SIP Phone A DHCP options e Automatic provisioning using TFTP HTTP HTTPS downloaded configuration files Last auto received value e Factory default Provisioning information from a provisioning source with high priority can overwrite the provisioning information from a provisioning source with low priority The manual provisioning has highest priority The other provisioning sources are auto provisioning sources Au
51. be disabled for deployed IP Deskphones If this is the case then you must manually configure the parameters during initial IP Deskphone configuration or through the provisioning server Note Disabling the local administration user interface drastically reduces the ability to view or edit the configuration of the IP Deskphone and almost completely removes the ability to diagnose any communication or configuration errors in the field However disabling the local administration user interface increases the security of the IP Deskphone because the user is not able to view the configurations or make changes Configuring the domain protocol 1 Press the Globe key twice 2 Using the Navigation key cluster select Server Settings 3 Select a domain 4 Enter the admin password if the Ul and password are enabled 288 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com TCP TLS operation overview 5 Use the Navigation key cluster to scroll through the Domain List screen and select the required configured SIP domain 6 Press the Edit context sensitive soft key Table 88 Listening port parameters Parameter name Description Default value Boundaries SIP UDP Port The listening port onthe 5060 Min 1024 IP Deskphone for incoming UDP requests Mex paana Disabled 0 must be non zero for a TLS only option SIP TCP Port The listening port on the 5060 Min 102
52. call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Record 002 SIP_MSG_IN Logged 11 26 2007 02 46 45 Firmware B221C61 Figure 89 Example of the SIP log file 364 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Diagnostic logs SIP 2 0 180 Ringing Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4bK liSh35u7wd51 0 rp ort 5 060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c1737 To sip 2114 10 25 200 148 tag 618 95xlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Figure 90 Example of the SIP log file continued There are three ways to get SIP logs from the IP Deskphone 1 Connect to the phone through SSH e Online connect to the phone through SSH and enter the PDT command dbgshe1l The log messages are printed out during a call to the SSH console e Offline connect to the phone through SSH and enter the PDT command prtlog 1 The active SIP log file is printed out to the SSH console 2 Log files are stored on the IP Deskphone flash device You can access these files using the File Manager of the IP Deskphone and copy the files to an external flash d
53. cscsccseeessesesteseeeeeeeee 65 Aura using Aura Utility Server ccescccesecessecssteeeetecees 393 Feature configuration details for Avaya Aura 000 385 Migrating UNIStim IP Deskphones from CS 1000 to IP Office Feature dependencies and restrictions ccccccceccccccececee 172 P EALA EEE AP APAA E A E I A AEEA PERENE O AIEEE A E E E 401 Feature interactions with Avaya AULA oo ccc cccecccccceccccccecececeece 388 MOP EEEREN AEE ss ee E 388 Features key creating in deviceconfig dat c00000 420 Multiple Appearance Directory Number seee 169 Features supported on Avaya Aura Festa ocala vases a thes 382 Multi user login on Avaya Aura EPEE IIE E PETE TE TETT 380 Feature to FAC FNE Naming ccccscscseseseeseseseseeeeseeeees 384 Music ON Hold 0 0 ee eeeeee eee eeeeeeeeeeeeeeeeneeeeeeetenenaneeteees 388 FNEs configuring for the IP Deskphones eeeeee 418 FNEs and FACs with Avaya Aura cccccecsesseeeseseteeees 382 426 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com N NAT configuration COMMAMNAS s e 91 NAT firewall traversal cccccsseeseececeeceseaeeeaeeeeeeeeseeeeeas 223 NAT Media wicinicil aaiich ee penresieesse eh edie 159 NAT media Configuration cccccceceeeeeeeceeeeeeeeeteeeeeeeees 160 NAT Signal ss be diaee euiat re cde ts och a a E 159 NAT Signal configuration 0 cccccceccee
54. multiple PKCS 12 files the administrator must add another ID beside This ID can be the profile index e The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile e The PROFILE attribute points to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes the DEV_CERT section and downloads the PKCS 12 file 3 After the PKCS 12 file is downloaded the IP Deskphone prompts the administrator to enter the PKCS 12 protected password as shown in the following figure Figure 44 PKCS12 password prompt Q Important The password can be empty but the use of an empty password is not recommended except under very controlled conditions March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 275 Comments infodev avaya com Certificate based authentication 4 After the password is validated
55. package restrictions eresse aneen E a aAa e EEEE EE 222 Distinctive Ringing TEU occas ede debe sea sneeciestebenenh ee teastenieniecddeaghdanendiet aecuec i aadubianolctaeemctdeds 222 Chapter 21 NAT firewall traversal cccccccccccceeeceeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeeeeseeeeeeeeeees 223 Chapter 22 Three port switch and VLAN functionality 0 cee eeeeeeeeeeeeeeeeeeees 225 PS PMN oat ae et aa ese ee ote ea aae eeu 225 Chapter 23 SIP messages supported by the IP Deskphone cccccceeeeeeeeeees 228 SIP IN OS oe cisco ese a a e ae 228 SIP PSS POSS renan E E R E E E A E E ESE 229 1xx Response lnformation RESDONSES vasaccecconcseteeusacescetcannceuiiies ieee ee iedeebtonitensamdueaucscaesdtes 229 2xx Response Successful TES DONS OS ice ecdienctmaceued acadadaddnadannadaniaasteddanscaonsiensdncmeecducecucstanas 229 3xx Response Redirection reSPONSES ccccscceeccececceeeeceeseeeeecsueeesecaucessaueeeeseueeeesaueeesaeees 230 4xx Response Reauest failure reSPONSES cccceecceeceeeeeceeeeceeseeeececeueeeesaueeeseeeeeesaeeesseaes 230 5xx Response Server failure TESPONSES si ckccacscdncadscccacectdcedordcccueesecasnodedsidadeunnetenersidaddadecues 232 6xx Response Global espOnse sass coe ieadk eee ee ee eee 233 Default error handling eases sete teen Lente cen Sees teire de eine tatty ace tales E EAREN 233 SIP header HSS soci vastesice etn da stad a EE EAA A E EEES 233 Session des
56. private key A certificate contains the following information e Owner s public key e Owner s name e Expiration date of the public key e Name of the issuer the CA that issued the certificate e Serial number of the certificate e Digital signature of the issuer 244 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Root certificate installation Root certificate installation The customer root certificate is a self signed certificate a self issued certificate where the subject and issue fields contain identical DNs and are not empty The customer root certificate must be installed on the IP Deskphone and stored in the IP Deskphone trusted store for the following reasons e to verify the identity of the various servers that the IP Deskphone may attempt to establish secure connections with such as TLS and HTTPS e to authenticate the signatures on software and configuration files that you download onto the IP Deskphone You can install a customer root certificate by using Simple Certificate Enrollment Protocol SCEP or by using the configuration file for example 12xxSIP cfg If you use SCEP you must first configure the URL of the CA SCEP server and the domain name and then you can connect to the CA and download a CA root certificate to the IP Deskphone The IP Deskphone sends the GetCACert request to the SCEP enabled interface for a CA server The IP Deskphon
57. the IP Deskphone extracts the private key and device certificate from the PKCS 12 file 5 The IP Deskphone validates the device certificate to ensure that the device certificate is signed by a trusted CA is not revoked and that the key size meets the minimum requirement 6 If the device certificate is validated correctly the IP Deskphone stores the device certificate and the private key in the IP Deskphone memory SFS in the device certificate profile specified in the DEV_CERT section CTL download This section describes the process of downloading a CTL file on the IP Deskphone 1 The administrator adds the CTL section to 12xxSIP cfg to allow the IP Deskphone to download a CTL file The following is an example of the format for the CTL section Peamisi DOWNLOAD MODE AUTO PRONOCOIMEETENRS FILENAME ctl pem 2 After 12xxSIP cfg is downloaded to the IP Deskphone from the provisioning server the IP Deskphone executes the CTL section and downloads the CTL file 3 After the CTL file is downloaded the IP Deskphone validates the CTL file to ensure that the CTL file is signed by a trusted entity If the CTL file is validated correctly the CTL file is stored in the IP Deskphone memory SFS Upgrade and rollback tasks The IP Deskphone loaded with secure software cannot downgrade to a previous insecure framework SIP configuration file 12xxSIP cfg PKCS12 Import The DEV_CERT section is ad
58. 05 378 Configuration fle siipiin initiis 46 configure DHCP Se amp rv f seieisiseieeace cniri 107 Configure the device settings ccecce 160 Configuring FACs and FNEs for the IP Deskphones on Avaya INT e E E E AE 416 Configuring FACs for the IP Deskphones isece 416 Configuring FNES 0 0 00 cee eeeeeeeeeeeeeeneeeeeeeeeeeeeeeenaeeeeenaees 418 Configuring the TFTP server 0 eeeeeesseeeeeeeeeeeneeeeeeeeees 125 Conf SO Key cissi iniiaiee aieiaiei 388 CONNECTION persistence 0 2 eee cece eeeeeeeeeenteeeeeeeeeenaeeeeenas 281 Connection persistence 200 eee eeeeeeeeeeeeenteeeteteeeeeneeeeeea 281 Connections on the IP Deskphone scese 115 Contact lists in PPM cccccccssseceseeeeeeeeeeeeeseeeeeeeeseeeeeeseaea STE Converting UNIStim software to SIP Software 2 010101001 4127 Converting UNIStim software to SIP software using TFTP E ets aSeeescrapateaecesutesataceetes aneaeec spe begata bacesaa aeetecsnteartas 127 Convert SIP software to UNIStim software oe eee 328 Create the device configuration file on the provisioning server A EE causcuatesuroseatt T E A 55 Create the IP Deskphone configuration file on the provisioning Server eccceeceeececeaeceeeeeeeeeeeceeseeeneeeeeeseeeaes 96 Creating a speed dial list 1 420 Creating the Features key in deviceconfig dat 4 420 Creating the provisioning files on the provisioning server 45 Creating the SIP provisioning files eee eeeeeeeeeeeeeees 46 Cr
59. 114 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Advanced Diag Tools With the Advanced Diag Tools option you can modify the following parameters e Auto Recovery enable disable e Port Mirroring enable disable To access the Advanced Diag Tools screen from the Diagnostics menu choose 5 Advanced Diag Tools The following screen appears Figure 82 Advanced Diag Tools screen Use the up and down Navigation arrows to scroll through the Advanced Diag parameters The following table describes the function of the context sensitive soft keys for the Advanced Diag Tools screen 346 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Advanced Diag Tools Table 115 Context sensitive soft keys for the Advanced Diag Tools screen Context sensitive soft key Action Apply Invokes the selected service Back Dismisses the dialog box and returns you to the Diagnostics menu The following table describes the function of the navigation keys for the Advanced Diag Tools screen Table 116 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Enter Use the Enter key to enter the editing mode for the active configurable field or change the value for check boxes Port Mirror
60. 1200 Series IP Deskphones Administration Comments infodev avaya com Config option Options or input Description Phone IP IP address IPv4 and IPv6 IP address x Note Maximum of 2 Phone IP addresses can be configured 1 IPv4 and 1 IPv6 Net Mask Subnet mask IP Deskphone subnet mask x Note IPv6 does not support Net Mask however Net Mask is required for the IPv4 address in a dual mode Gateway IP address IP Deskphone gateway IPv4 and IPv6 IP address DNS IP14 IP address DNS server 1 IPv4 and IPv6 IP address x Note Maximum of 2 DNS IP addresses can be configured DNS IP2 IP address DNS server 2 IPv4 and IPv6 IP address SIP Server IP IP address SIP proxy server IPv4 and IPv6 IP address x Note Maximum of 2 SIP proxy IP addresses per domain can be configured CA Server IP address Certificate Server IP address Domain Name 4 to 12 characters IP Deskphone domain name Hostname 4 to 12 characters IP Deskphone host name Ntwk Port Speed Auto Auto sense 10BT Forced 10BT 100BT Forced 100BT Ntwk Port Duplex Auto Auto negotiate Force Full Forced full duplex Force Half Forced half duplex Enable Voice 802 1Q Checked 802 1Q header and features used Unchecked 802 1Q not used Table continues March 2015 Manual provisioning parameters Config option Options or input Description Voice VLAN No VLAN VLAN not used Auto All telephony traffic transmitted on the telephony po
61. 160 PVQMon or VQMon Server set up eccessi 142 Q QoS and ToS commandS ccccce cee ceee cee eeeeeeseeeeeesseaeaeaes 88 R reboot during firmware upgrade 269 redirect scenarios ec ceeeeeseeecececeececeeaeeaseseececeeeeeeaeeaneneneees 17 References e 2 252 sedi ceeia sd caekees ceeds titeit ru einierde 423 Releasing a Call on hold 00 ceeceeceeececeeeeeeeeeeeeeeeetenneeeeees 22 Remote Hold cccecececcececeeeseseeneneneaeaeaeeeeseseeeeeeeeeeeeeeeeeees 388 TING TOMES siitiaina a eraann oaa aeia a eira aaa eaii 101 RTP SRTP port Changes 4 cc scsceseceececseseseeceeseteeeeeeeeeee 16 S SBC supportion Aula pieier reana a e ear ia 28 SDP and Call Hold saeeeeesiresireriresrrresrrierrrenrre 236 Secure file transfer cccccccssssseseceseeeeeeeeececeeeeeeeeseeeeeeseee 282 Secure Real time Transfer Protocol cc0c0eeseseeenees 294 security Policy file sessir iiginn 131 132 Server and network configuration commands 0 61 server profiles Auto Login parameters in 0 15 210 Server unreachable after power UP cceeeeeeeesteeeeeneees 231 Server URL sivsceicsvescteessiat cescanes cod eaei a raa aiani 158 Server URL Configuration eeren 160 Service package restrictions ee eeeeeeeeeeeeneeeeeeeeeee 222 Session Border Control support on Aura ssec 28 Session description protocol usage eseese 235 AS bil Ea eer ee terrence tC ea terre a ere ter
62. 5059 and 5080 The default value is 32764 Address Book size In the device configuration file the MAX_ADDR_BOOK_ENTRIES parameter specifies the maximum number of entries in the Address Book The default value has been increased from 100 to 1000 The default value is 1000 allowed values 0 1000 SIP 4 4 introduces the new parameter MAX_DOWNLOAD_ADDR_BOOK_ENTRIES This parameter specifies the maximum number of Address Book entries that can be downloaded from the network in LOCAL Address Book mode The default value is 1000 allowed values 0 1000 In LOCAL Address Book mode if MAX_DOWNLOAD_ADDR_BOOK_ENTRIES is greater than MAX_ADDR_BOOK_ENTRIES then only MAX_ADDR_BOOK_ENTRIES are downloaded from the network IP Deskphone users can add manual entries to the Address Book unless the size of the Address Book will exceed the MAX_ADDR_BOOK_ENTRIES parameter The number of entries that can be added manually is the difference between MAX_ADDR_BOOK_ENTRIES and MAX_DOWNLOAD_ADDR_BOOK_ENTRIES For more information see Address Book on page 211 Case insensitive Directory search SIP Software Release 4 4 introduces the case insensitive Directory search When a Directory search is initiated the displayed Address Book entries are sorted based on the entered characters no matter what case was used When Name search or First Character search methods are used the first item which fits the entered search criterion is selected Navigation key
63. 6 0 elements Rey Messaging Manage Avaya Aura Messaging Communication Manager Messaging and R Modular Messaging el Presence amp et Figure 99 System Manager front page In the Users pane on the left click User Management 4 Click Manage Users and then click New as shown in the following figure User Management User Provisioning Rule Home Home Users User Management Manage Users janage Users Help Public Contacts User Management Shared addresses __ system Presence users Q New More Actions Advanced Search 27S items Show iS v Filter Enable o Last Name First Name Display Name Login Name SIP Handle Last Login Figure 100 User Management page On the Identity tab shown in the following figure enter the user information The minimum information required is Last Name First Name and Login Name The Login Name format is extension_number lt domain gt for example 4655 mycompany com March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 409 Comments infodev avaya com User provisioning using System Manager 6 3 FP2 User Management Home Users User Management Manage Users New User Profile Communication Profile Membership Contacts User Provisioning Rule Identity Figure 101 System Manager New User Profile page 6 In the upper right corner click Commit amp Continue 7 Click the Communication Profile tab
64. 62 88 OD 93 21 DA OA AKID 34 CF F4 78 82 30 SA CD 64 2D 9D 05 56 02 5B 62 95 C CE A2 Usage Ox00e0 ExtUsage 0x00 value 0 0x0 Figure 38 Example of command output Q Important The CTL file size must not exceed 20 Kbytes EAP Authentication EAP enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise s LAN environment The following diagram shows the network architecture for 802 1x and EAP March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 265 Comments infodev avaya com Certificate based authentication Radius EAP PKI Over Ethernet EAP id Over RADIUS Kerberos i gt y Supplicant Authenti Authentication Authentication Service Server Figure 39 802 1x and EAP network architecture IEEE 802 1x defines three roles a supplicant an entity that requires access to the network for use of its services e an authenticator the network entry point to which the supplicant physically connects typically a Layer 2 switch The authenticator acts as a proxy between the supplicant and the authentication server and controls the access to the network based on the authentication status of the supplicant e an authentication server typically a RADIUS server performs the actual authentication of the supplicant There are three supported EAP methods EAP MD5 e EAP TLS EAP PEAP MD5 The administ
65. 9 Install the SIP software This chapter provides information on installing SIP software on a new 1200 Series IP Deskphone 1220 IP Deskphone and 1230 IP Deskphone If the IP Deskphone already has SIP software installed see Upgrade the SIP Software on the IP Deskphone on page 122 If the IP Deskphone has UNIStim software installed see Convert UNIStim software to SIP software on the IP Deskphone on page 127 The 1200 Series IP Deskphones are shipped from the factory with only boot loader software The boot loader software is designed to work with DHCP and Option 66 to automatically obtain its IP information and the provisioning server IP address and to read the 12xxBoot cfg file from the provisioning server Based on the information in the 12xxBoot cfg file the IP Deskphone downloads and installs a specific SIP software load The IP Deskphone reads and acts on the instructions in the 12xxBoot cfg file You must create the 12xxBoot cfg file as a standard text file using the format described in Boot loader file format on page 117 and place the file on the root directory of your provisioning server Related Links Boot loader file format on page 117 Downloading the 12xxBoot cfg file on page 118 Boot loader file format The 12xxBoot cfg file has the following options and configurations Field name Field value Description FW Section header for software download information DOWNLOAD_MODE AUTO The softwa
66. ASCll encoded string Nortel SIP Phone A where A identifies the version number of the information format of the IP Deskphone The Class Identifier Nortel SIP Phone A must be unique in the DHCP server domain The unique DHCP configuration is required to allow the DHCP server to respond with a unique Option 66 parameter to the IP Deskphone with SIP Software Note The DHCP standard defines Option 66 as the bootp server address in a string The meaning of the bootp server address is extended in Avaya IP Deskphone with SIP Software to include the provisioning server address The string in the DHCP offer for Option 66 can be the numeric IP address or name of the Provisioning server or the URI if FTP HTTP or HTTPS protocol is used of the provisioning server in the form of lt protocol gt lt provisioning server URL gt For example http mydomain com SIP_phone If provisioning server authentication is required the user credential must be embedded in the URI in the form of lt protocol gt lt userid gt lt password gt lt provisioning server URL gt port path For example ftp www mydomain com ABC or ftp myuserid mypass ftp mydomain com 21 ABC Configuring the DHCP server to support the vendor class identifier is not mandatory but is one way to segregate network configuration data for the SIP phones from that for other devices Below is an example of the Linux dhcpd DHCPV4 server configuration file modific
67. Administration March 2015 Comments infodev avaya com Security and error logs SECURITY_LOG_UI_ENABLE YES If configured as yes you can access the Security and Error Logs from the Network screen by choosing CTL download error Device Settings gt Diagnostics gt Security and Error Logs The Security and Error Logs are stored in the Logs folder To access the Security and Error Logs select File Manager gt Logs folder and then press the Services key The Logs main menu lets you choose one of the following options 1 Security Log 2 Error Log Security Log Error Log Figure 41 Logs main menu When the user selects a log file the screen displays each log item on a full screen as shown in the following figure Record 401 03 05 2008 17 12 15 MAJOR Task Monitor one or mor tasks suspended Figure 42 Log item screen The following table describes the function of the Context sensitive soft keys for the log item screen Table 86 Context sensitive soft keys for the log item screen Context sensitive soft key Action Next Navigates to the next log entry Prev Navigates to the previous log entry Back Returns you to the Logs main menu March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 271 Comments infodev avaya com Certificate based authentication Security policy file updates The security policy file contains a set of rules for certificate based authenticat
68. Deskphone only has TLS configured for The IP Deskphone registers using SIP If the IP Deskphone is unable to contact the server it waits a Comments infodev avaya com TCP TLS sending requests to the over TLS Ifa device configured period of time before server The IP certificate is attempting to reconnect Deskphone must have provisioned and the a device certificate server is configured installed if the server is for mutual configured for mutual authentication then authentication the IP Deskphone provides a certificate during the TLS handshake Otherwise server only authentication is used UDP TLS Unsupported Unsupported Unsupported unsupported Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 291 Security Configuration Description Expected result Possible results IP Deskphone TCP TLS Server UDP TCP TLS The IP Deskphone attempts to contact the server using TLS first because TLS has higher priority than TCP The IP Deskphone registers the same as if it was configured for TLS only If the IP Deskphone is unable to connect to the server using TLS it attempts to connect using TCP If attempts to connect using TLS and TCP fail the IP Deskphone waits a configured period of time before attempting to reconnect IP Deskphone UDP TCP TLS Server UDP TCP TLS The IP Deskphone attempts to contac
69. Deskphones parts list order separately CPC code PEC code Product description NTYS17xxE6 IP Deskphone Global Power Supply 2000 series 1100 series 1200 series ROHS N0089603 NTYS14AAE6 Standard IEC Cable North America RoHS A0781922 NTTK15AA Standard IEC Cable Australia NZ Note RoHS not required NO114986 NTTK16ABE6 Standard IEC Cable Europe N0109787 NTTK17ABE6 Standard IEC Cable Switzerland N0109881 NTTK18ABE6 Standard IEC Cable UK N010978 NTTK22ABE6 Standard IEC Cable Denmark A0814961 A0814961 Standard IEC Cable Argentina Note RoHS not required NO118951 NTTK26AAE6 Standard IEC Cable Japan A Caution The IP Deskphone must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Deskphone is plugged into an ISDN connection 4 Ensure that the location meets the network requirements a DNS server and a DHCP server with DHCP relay agents installed configured and running Using DHCP and DNS servers with a CS 2000 network is recommended but not mandatory An Ethernet connection to a network with an appropriate SIP proxy server e One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 43 Comments infodev avaya com Before installation Only a TFTP server can be used for an initial UNIStim to SIP Soft
70. Diagnostic Tools screen Table 108 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of testing information Left and right arrows Use the left and right arrows to move through the configurable fields Enter Use the Enter key to enter the editing mode for the active configurable field The Ethernet Statistics screen displays Ethernet statistics information for Network Interface NI or PC ports such as the number of incoming and outgoing network packages and network settings To access the Ethernet Statistics screen from the Diagnostics menu choose 3 Ethernet Statistics The Ethernet Statistics for the NI Port screen appears as shown in the following screen examples Use the up and down Navigation arrows to scroll through the complete list of Ethernet statistics SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Ethernet Statistics March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 341 Comments infodev avaya com Diagnostics and troubleshooting Ethernet statistics example The following is an example of Ethernet statistics for the IP Deskphone 1 NI Link Status Up 2 Duplex Mode Full 3 Network Speed 1000Mb 4 Auto Sense Negotia Auto Negotiate Capability Yes Auto Negotiate Comple Port VLAN ID 0
71. E da a E aae dulvedacantupedaeas 29 Chapter 2 Customer ServiGe icsscctcenscat emcaistidaanee nen aoa nema 31 PU AMON ee sires erates atta eae er a as aa aaa a a ae a E ola weds ease siete amici 31 Getting technical GacumentatOn c 22 54 ccccdctcutss coeds tthe rece cenesanieeehieelceeldcesiueeaeuedbeebleceeeetoee 31 Getting prod ct trainings e E EE 31 Getting help from a distributor or reSeller ccccecceeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeeesaaaeeeeeeesaaeeeeeeeeea 31 Getting technical support from the Avaya Web Site ccceeeeeeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeeeesaeeeeeees 32 Chapter 3 Introduction to this Quide cece ceeeeeeeeeeee eee e teeter eter reer ee eeeeeaeaaaaaaaaaaeeees 33 SUD ey eet meee ne net REN ery Pe men et eS TE re eM eee ee err ee eee 33 Intended audiente esac ceecccdtcadesese nnan a a aa a b aaea a d aac 33 PUN IU cca sce E E E E 34 Related publications seiras snimim eea na onea Eaa aA E E E O RAE AN EREE 36 Chapter 4 OvervieW nnnnnneannnennnrninnnrnrrnrnrnrsnrnrrerrsrrrrnnrrntrrnnrtrrrnnnntrnnennnnnnennnnnnrnnnnnn nnne 37 4 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Contents Introductio Maese E E Renee CA one retary at ont tere 37 RR SV wen ccc and ac cca es cee 37 Avaya 1200 Series IP Deskphones with SIP Software cee ccceeceeeeeeeeeeeee sear een eeeeeeeeaeeeeaeeenaees 37 Related COCUMGM AN OM exc
72. IP Deskphone obtains configuration parameters that are defined as AUTO in the Auto Provisioning page from an 802 1ab switch LLDP or DHCP server For more information see Parameter source precedence rules on page 140 Manual provisioning The manual provisioning of IP Deskphone parameters overrides the configuration of parameters by any other provisioning source Technicians can use manual provisioning to override system wide parameters for troubleshooting purposes or to provide special needs configurations for a small group of users Automatic provisioning The Automatic provisioning feature creates a flexible provisioning method which e covers the existing provisioning parameters e supports the extension of the provisioning parameters supports provisioning parameters in automatic provisioning modes when possible creates a common provisioning information format that supports DHCP provisioning You can store common provisioning parameters in a managed central server such as a DHCP server You can configure the IP Deskphone to automatically or manually obtain the provisioning parameters from the various provisioning sources By default the IP Deskphone automatically provisions most parameters For automatic provisioning the IP Deskphone receives the parameters from the provisioning server You can switch between automatic provisioning to manual provisioning on the Auto Provisioning page You enter parameter information on the Con
73. MAY 20 03 00 58 2009 154 n fw build util tftpsecurity proc_keys c 227 Error Importing CTL Could not get dates DDAVOM Y Y YY HH MM 55 Figure 27 Example of a CTL file Certificate Administration The administrator can view and delete certificates Because a certificate can be deleted it is critical that the administrator password to access this function is protected and limited only to those individuals who absolutely require it Certificate administration is accessed through the Diagnostics menu To view Certificate Administration option in Diagnostics menu configure the following parameter in Security Policy 258 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Certificates Administration main menu CERT ADMIN UI ENABLE YES The default value is NO After the Security Policy file is enabled to access the Certificate Administration screen from the Network screen choose Device Settings Diagnostics and then Certificate Administration C Diagnostics 1 IP Set and DHCP Infomatin Cal 2 Network Diagrostics Tools pama 3 Ethemet Statistics 4 IP Network Statistics 5 Certificate Administration 6 USB Devices 7 Advanced Diag Tools DUL 8 Test Key Select Figure 28 Diagnostics main menu The following table describes the function of the Navigation keys for the Diagnostics menu Table 78 Navigation
74. MOS_LQ The VQMon listening quality MOS score calculated for a call channel Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 143 Comments infodev avaya com Voice Quality Monitoring Metric Description Packet loss rate The percentage of total packets loss versus packets received R factor A measurement of voice quality based on network impairments including burst packet loss delay and encoding decoding algorithm selection End of call report The IP Deskphone sends a report using VQMON Publish message to the proxy The proxy redirects the publish ID described within the report An end of call report is always generated if VQMON is enabled The IP Deskphone does not negotiate or exchange messages with the device defined using PUBLISH_IP options Session interval report The IP Deskphone can send voice quality reports at time intervals defined in the Device Configuration file The minimum and default time interval is 60 seconds If the IP Deskphone sends session interval reports more frequently then a threshold violation has occurred Alert interval report When the IP Deskphone detects that a voice quality metric has exceeded a threshold the IP Deskphone initiates a timer which sends a message to the server every 5 seconds When all voice quality metrics fall below the threshold values the IP Deskphone stops sending VQMON Publish messages with the
75. NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY HOOK 80046990 81cfeb40 125 SUSPEND 803d0c7c 81cfea78 0 o0 stack base 0x81cfeb40 end 0x81cfdb40 size 4080 high460 margin 3620 options 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 0 t0 0 s0 0 t8 1 a 0 tl 0 sl 0t 1 vd 0 t2 0 s2 0 k0 0 vl 0t3 0 s3 0 ki 0 ad 2t Os4 0 gp 80709230 al 0ts 0 s5 8icfeb40 sp 8icfea78 a2 0 t 0 s6 2 s8 8icfeac0 ai Ot O s7 8081b184 ra 8004eed4 divlo 0 divhi 0 sr 1000ff01 pe 803d0c7c Task Trace 803e7610 vxTaskEntry c kbdhsSetKey 0 0 0 0 8004bbfc kbdhsSetKey 350 bemOsSleep 2 eeeeeeee eeeeceee eeeceeee 8004eecc bemOsSleep 18 taskDelay 81cfeae0 303e7304 81cfeb40 81a6ffe0 value 0 0x0 Figure 88 Example of the ECR log file continued 362 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Diagnostic logs SIP log file The SIP log file registers incoming and outgoing SIP packages and each package is logged as a record There are two sections e The first section requires mandatory information for each record including type of the package incoming or outgoing time stamp software version e The second section contains the content of the package in text format Figure 89 Example of the SIP log file on page 364 is an example of the SIP
76. Network Element Configure the domain list and proxy set up e You must properly configure the domain list and the active proxy must be correct valid and support current features e You must properly configure the proxy to support current features The proxy must be able to transmit mixed MIME types for successful transferring of the location information Setup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with location informationSetup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with location information e You must properly configure the Layer 2 switch or DHCP server to provide the SIP IP Deskphone with location information through LLDP MED or DNCP protocols respectively e You must properly configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information Configure the proxy with emergency user name and password e You must have configuration access to the proxy to arrange for an emergency user if this manner of implementation is chosen The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with Otherwise you cannot make an emergency call without logging on 220 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Characteristics of emergency calls Characteristics of emergency calls The
77. Opens list or moves highlight down list Table continues 160 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configure the device settings Key Action Up Moves highlight up list Right Selects the next item or moves the cursor right in an edit item Left Selects the previous item or deletes a character in the edit field Select key center of cluster Selects the highlighted item in the combo box or ends edit mode In Edit mode the first field of the item is highlighted Press the Apply amp Reset context sensitive soft key to save settings in the Device Settings menu after all the necessary changes are made This action resets the IP Deskphone Press the Return context sensitive soft key to exit the Device Settings menu without saving any changes 6 Navigate to the first item in the Device Settings menu to configure EAP Table 28 EAP configuration Enable 802 1x EAP Device ID Password A check mark appears in the check box if the item is active 7 If the Enable 802 1x EAP check box is checked fill in the Device ID and the Password 8 Configure 802 1ab Link Layer Discovery Protocol Data LLDP in the Enable 802 1ab LLDP menu Use the right arrow in the Navigation key cluster to highlight the Enable 802 1ab LLDP box A check mark appears in the check box if the item is active Table 29 802
78. PEM encoding for each certificate or CRL is appended in the file with a blank line between each file If the authenticity of the file is successfully verified all entities in the file are installed on the IP Deskphone When the IP Deskphone tries to establish a secure connection for example HTTPS SIP TLS with a server the server provides its certificate which then must be verified by the IP Deskphone The following are the possible configurations depending on the server configuration 1 Server can provide only its Server certificate 2 Server can provide the entire certificate chain up to the Root CA certificate In the first scenario the IP Deskphone only needs the CA certificate which was used to sign the Server certificate The certificate file must be PEM encoded In the second scenario every certificate in the chain must be verified Root and Intermediate CA certificates of the chain must be installed in the IP Deskphone Trusted Certificates store Certificates must be PEM encoded and combined into one file Signing a resource file The following is the command to sign a resource file using openss1 openssl smime sign in unsigned file signer sign cert file outform PEM binary inkey sign _cert_pk file out tmp_signature file The first customer root certificate must either be signed by a Avaya Trusted Certificate or Fingerprint accepted To control further signing of a customer root certificate and prevent security risk
79. Responses 4xx Response Server Failure Responses e 6xx Response Global Responses 1xx Response lInformation Responses 1xx Response Send Receive Comments The IP Deskphone can generate this response for an incoming INVITE if it has taken too long to generate a 180 100 Trying Yes Yes response Upon receiving this response the IP Deskphone waits for a 180 Ringing 183 Session Progress or 200 OK responses ae The IP Deskphone begins local ringing USD INI GIN VES Mee through the active transducer 181 Call is being No Yes See 183 forwarded 182 Queued No Yes See 183 The IP Deskphone accepts a 183 183 Session progress No Yes response with SDP to allow for early media negotiation 2xx Response Successful responses 2xx Response Send Receive Comments 200 OK Yes Yes 202 Accepted Yes Yes March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 229 Comments infodev avaya com SIP messages supported by the IP Deskphone 3xx Response Redirection responses 3xx Response Send Receive Comments 300 Multiple Choices No Yes When receiving this response the IP Deskphone redirects the original request to next contact specified 301 Moved permanently No Yes When receiving this response the IP Deskphone redirects the original request to the new contact specified However the IP Deskphone takes n
80. Result The parameter value in the DEVICE_CONFIG section overwrites the parameter value in the USER_CONFIG section Once the SIP phone downloads and processes configuration file parameters it continues to use those parameter values until it either receives the parameter with a different value or the phone is reset to factory defaults A consequence of this is if a phone is configured to use an IP Deskphone specific configuration file where user specific data has been configured and then is moved to a configuration without the IP Deskphone specific file the phone will continue to use the user specific data unless the device configuration file provides and thus overrides the configuration values already set on the phone An example is when the IP Deskphone specific configuration file contains AUTOLOGIN ENABLE USE_AUTOLOGIN_ID with auto login credentials If the provisioning setup is changed so the phone only receives the device configuration file it will continue to attempt to login to the previously configured user login To prevent this include parameters in the device configuration file to force settings In this example including AUTOLOGIN_ENABLE YES or NO would avoid the potential problem In general when things are not working as you would expect look for configuration parameters that had been used in the phone s prior configuration files which are now not present Any parameter that is not specified in a configuration file is set
81. SIP Software e Voice VLAN No VLAN Manual e VLAN Filter e Ctrl Priority bits Auto 0 7 e Media Priority bits Auto 0 7 e Disable PC Port e PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half e Disable Data 802 1Q e Data VLAN No VLAN Manual value from 1 to 4094 e Data Priority bits Auto 0 7 PC Port Untag al e Cached IP e Ignore GARP e Provisioning Server URL Protocol TFTP FTP HTTP Device ID Password PVQMon IP e NAT Traversal NAT Signal None SIP Ping STUN NAT Media None STUN NAT TTL STUN S1 IP STUN S2 IP e SSH Yes No e SFTP Yes No 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Authorization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC2865 The IP Deskphone with SIP Software supports only the MD5 authentication method 802 1x defines the following three roles 1 Supplicant an IP Deskphone that requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the
82. SIP Software User Guide NN43112 101 e Avaya 1140E IP Deskphone with SIP Software User Guide NN43113 101 e Avaya 1165E IP Deskphone with SIP Software User Guide NN43170 100 e Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 e Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 Quick Reference Guides Avaya Aura system e Avaya 1120E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide Avaya 1140E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Avaya 1165E IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Avaya 1220 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Avaya 1230 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide Quick Reference Guides other systems e Avaya 1120E IP Deskphone with SIP Software Quick Reference Guide e Avaya 1140E IP Deskphone with SIP Software Quick Reference Guide e Avaya 1165E IP Deskphone with SIP Software Quick Reference Guide e Avaya 1220 IP Deskphone with SIP Software Quick Reference Guide e Avaya 1230 IP Deskphone with SIP Software Quick Reference Guide Administration e SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 e SIP Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 Related Links References and additional documentation on page 423 424 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments in
83. SIP messages reliable and requires that an ACK be sent with many SIP messages ENABLE_PRACK is often utilized to verify that early media is being received See RFC3262 for details Note ENABLE _PRACK must be configured as NO when connected to the MCS 5100 Release 3 5 system Note ENABLE_PRACK is provisioned after user logoff NO disables PRACK and is the default value YES enables PRACK 70 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file ENABLE_INTERWORKING YES NO This command is used to enable the interworking feature to pre authorize users or groups of users to access automatic call answer The configuration values are YES and NO The default value is NO NO the interworking feature is disabled YES the interworking feature is enabled PROXY_CHECKING YES NO enables and disables extra security checking when incoming requests are sent to the IP Deskphone The IP Deskphone with SIP Software always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES means that the request must come directly from the proxy server YES is the default to enable proxy checking NO means the request can be sent directly to the IP Deskphone NO is only suitable in a few situations AU
84. User ID and Password The Support page appears 3 Enter the IP Deskphone type in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From Search Results select and download the appropriate version of the SIP software for the IP Deskphone for example SIP IP Deskphone 1230 Release SIP12x004 01 03 00 bin 7 Place the selected software on the provisioning server Create the SIP provisioning files The provisioning file is downloaded from the provisioning server to the IP Deskphone every time the IP Deskphone checks for updates The provisioning file is a clear text file that has the naming convention 12xxSIP cfg The provisioning file contains various sections The following is a graphical representation of the sections that can be contained in a provisioning file It illustrates the files which can be explicitly named as well as those that have pre defined names One thing to note is the address book custom keys and speed dial list files can be associated with different components The phone downloads the these configuration files on bootup or user registration depending on the file and then uses the parameters from them as required An address book custom keys and speed dial list can be associated with e The overall device configuration file generally used for the phone model
85. VLAN phase Normal DHCP The normal DHCP is used to configure standard IP parameters such as IP address NetMask default gateway and DHCP lease parameters The message sequence consists of Discover Offer Request and Acknowledge The IP Deskphones can also insert an optional phase To include an optional phase the first phase is used to discover and configure the voice VLAN using a Avaya proprietary method The second phase then proceeds normally on the discovered VLAN If the DHCP VLAN discovery is not used then there is only a single phase DHCP VLAN Phase 102 The DHCP site and vendor specific options contain VLAN information to configure VLANs The VLAN parameters are text string embedded in the standard DHCP Vendor and Site Specific options You can acquire the VLAN parameters using 802 1ab and acquire IP address parameters using DHCP If the IP Deskphone does not contain VLAN configuration provisioned manually or through LLDP the IP Deskphone attempts to determine the VLAN during DHCP VLAN Phase If the IP Deskphone does find a VLAN configuration it proceeds to the DHCP Configuration Phase If the VLAN Phase VLAN configured through DHCP is successful then the VLAN Phase finishes with a final DHCP A release message appears after the completion of the Configuration Phase The following is the procedure to configure the Voice VLAN using DHCP assuming VLAN is not configured using any other method 1 The IP Deskphone sends a D
86. YES YES PC port is active default March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 63 Comments infodev avaya com Creating the provisioning files NO PC port is disabled LLDP_ENABLE YES NO YES 802 1ab LLDP is enabled NO 802 1ab LLDP is disabled default HTTP_RETRY_NUMBER x This parameter configures the number of times the IP Deskphone attempts to contact the server when an HTTP 503 server is unavailable response is received The IP Deskphone stops trying to connect to the server after HTTP_RETRY_NUMBER unsuccessful attempts have been made or if any other response except HTTP 503 is received from the server X positive integer The default is 5 If HTTP_RETRY_NUMBER is not specified in the Device Configuration file the default number of attempts is applied If HTTP_RETRY_NUMBER is set to 0 in the Device Configuration file the IP Deskphone performs HTTP retries continuously until it receives a response other than HTTP 503 If the HTTP_RETRY_NUMBER is configured as a negative value the default number of attempts is applied DHCP_NUMBER_OF_RETRIES x This parameter configures the number of times the IP Deskphone attempts to contact the DHCP server The default value is 4 minimum value is 1 maximum value is 10 If the value defined in the System Configuration file is incorrect the default value is used DHCP_INITIAL_TIMEOUT x
87. Yes m Media name and transport address Yes a Media attribute lines Yes March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 235 Comments infodev avaya com SIP messages supported by the IP Deskphone SDP and Call Hold The IP Deskphone can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported Unicast UDP Yes Multicast UDP No TCP No SIP security authentication Authentication Supported Comments Digest Authentication Yes Proxy to User Authentication Yes User to User Authentication No The IP Deskphone responds to a 401 but never challenges incoming requests with a 401 response S MIME No AKA No SIP DTMF Digit transport Transport type Supported RFC2833 Yes In band tones Yes Out of band tones Yes vnd avaya digits 236 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Supported subscriptions Supported subscriptions Subscription type Supported Avaya Call Server specific address book Yes Yes call park Yes Yes dialog Yes Yes presence Yes Yes message summary Yes No ua profile Partial Yes service package Yes Yes network redirection reminder Yes Yes Supported instant messaging Message type Supported plain text
88. _ amp Installing a device certificate using PKCS 12 The high level sequence of procedures for installing a device certificate using a PKCS 12 file is as follows 1 N On BF W The PROFILE Index can range from 1 to the maximum number of supported Device Certificate Profiles DCP for the IP Deskphone type Configure the DCP for the specified index for a PKCS 12 downloaded certificate otherwise the file is rejected By default profile 1 is configured for SCEP and all other profiles are configured for PKCS 12 The IP Deskphone checks the version in the DEV_CERT section against the version stored in the specified PROFILE If the version in the specified profile is missing or is older the device certificate file is downloaded The profile index is 1 Download the file Enter the PKCS 12 protected password Validate the device certificate to ensure that you entered the correct password Extract the private key and device certificate Validate the device certificate to ensure the following e the correct password is entered March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 255 Comments infodev avaya com Certificate based authentication e Key size is gt to the value specified in the Security Policy File e Key Algorithm is DSA e the certificate is not revoked e the certificate is not expired 8 If the IP Deskphone has correctly validated the device certificate the
89. after downloading the System Configuration file If the Server Profile file is specified but cannot be downloaded the IP Deskphone uses the old Server Profile file if it exists in the Flash File System FFS If there is no old Server Profile file the IP Deskphone applies the parameters from the System Configuration file by default For example PRIMARY_SERVER_PROFILE profile01 dat applies values from the profile01 dat file for the Primary server 2 If the x_SERVER_PROFILE command is specified but the parameter is absent the IP Deskphone applies the parameters from the System Configuration file by default for this server The old Server Profile file is removed from the FFS For example PRIMARY_SERVER_PROFILE lt blank gt uses configuration parameters taken from the System Configuration file and removes the old Server Profile file designated for the Primary Server 3 If the x_SERVER_PROFILE command is not specified or is skipped the IP Deskphone applies the configuration values obtained from the old Server Profile file if it exists Otherwise the configuration values are taken from the System Configuration file by default 208 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Server Profiles Note If the IP Deskphone is reset to factory default all profiles are removed The Primary and Secondary Server Profile file names are displayed in the Serv
90. and cause write failure Server and network configuration commands SIP_DOMAIN x domain_name preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Deskphone x the number of the SIP domain number from 1 to 5 domain_name the proxy domain name for all servers Note SIP_DOMAIN x is provisioned after user logout SERVER_IP x _ y _ ip_address configures the primary and secondary IP address for each domain two proxies for each domain x the domain number from 1 to 5 y y indicates whether it is the primary or secondary IP address y 1 indicates the primary address and y 2 indicates the secondary address ip_address the IP address of the SIP proxy server e SERVER_PORT x _ y port_number configures the signaling ports for each proxy x the domain number y y indicates whether it is the primary or secondary IP address SIP Software for Avaya 1200 Series IP Deskphones Administration 61 Comments infodev avaya com March 2015 Creating the provisioning files y 1 indicates the primary address and y 2 indicates the secondary address port_number the SIP proxy signaling port default is 5060 SERVER_TCP_PORT x _ y port_number This parameter configures the signaling TCP ports for each proxy x the domain number y y indicates whether it is the primary or se
91. and down Navigation arrows to scroll through the list of Ethernet statistics for the PC Port The following is an example of Ethernet Statistics for the PC Port 1 PC Link Status Up 2 Duplex Mode Full 3 Network Speed 10 Mb 4 Auto Sense Negotiate Auto Negotiate Capability Yes Auto Negotiate Completed Yes Port VLAN Priority 0 Port VLAN ID 0 Packet Collision 0 CRC Errors 1 Frame Errors 1 Pr OO ON BD Ww Unicast Packets Tx 1 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 343 Comments infodev avaya com Diagnostics and troubleshooting IP Network Statistics 344 B Unicast Packets Rx C Broadcast Packets D Multicast Packets 1 Rx Rx The following table describes the function of the context sensitive soft keys for the Ethernet Statistics PC Port screen Table 111 Context sensitive soft keys for the Ethernet Statistics PC Port screen Context sensitive soft key Action Reset Resets statistics values PC Port Switches to the NI Port Ethernet statistics Return Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics PC Port screen Table 112 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information The IP Network Statistics screen prov
92. as 0 False then the CN is configured as the value of the CN parameter in the DCP Purpose The Purpose attribute uses bit masks to identify what features a particular device certificate is used for Two bytes allows for any combination of up to 16 uses For example a certificate that is used for EAP TLS DTLS and SCR have the purpose value of 97 1 32 64 The following table defines the values of the device certificate profile purposes Table 76 Device certificate profile purpose definitions Application purpose of usage Value hexidecimal Value EAP TLS 0x0001 1 SIP TLS 0x0002 2 HTTPS 0x0004 4 LICENSING 0x0080 128 ALL Oxffff 1 The default configurations for DCP 1 allow DCP 1 to be active and to use SCEP to retrieve a device certificate that can be shared among all applications purpose is ALL All remaining profiles are configured for PKCS 12 and to be inactive by default The default configurations are compatible with UNIStim 4 software SIP 3 0 supports two profiles SCEP and PKCS12 To configure applications on the IP Deskphone you must know which certificates are required and what methods of device certificate installation are available You can use this knowledge to determine which profiles must be configured and how the certificates are shared among the different applications You must als To configure applications on the IP Deskphone you must know the following information e the require
93. avaya com The IP Deskphone uploads a phone specific file in D KI LOGIN AUTHID KEY01 userl LOGIN PASSWD_KEY01 1234 the format SIP MAC d cfg IS D VI P A A A Gaal at S36 TOLOGIN ID KEY02 8050 avaya com TOLOGIN AUTHID KEY02 userl AUTOLOGIN PASSWD KEY02 1234 D p 4 St SOO Logging off The Logout command in the System submenu prompts you to select an account asks for confirmation and then proceeds to log off the account Logging off an account frees the corresponding Line key and does not require a password DOL 2 User2 domain com 3 User3 domain2 com User logout 0147 1 54pm Confirm logout for User1 domain com Logout Figure 12 Example of log off screens Consider the following when logging out of an IP Deskphone Unless the parameter LOGOUT_WITHOUT_PASSWORD is set to YES default is NO the phone prompts you for the User Password before logging off an account When there are multiple accounts logged in and the All accounts option is chosen the administrative password must be entered The administrative password can be entered instead of the user password to log off an individual login account Primary account logout Logging off the primary account causes all other accounts to log off automatically and the IP Deskphone to display the logon screen The IP Deskphone logs back in the secondary accounts automatically after you
94. c Enter the IP Deskphone type in the Enter Your Product Here box d From the Choose Release drop down list select the desired release of UNIStim software e In the Select a content type pane click the Downloads radio button and click Enter f From the search results select the desired release of the UNIStim software for the IP Deskphone A new window opens g Scroll down the page and click the desired version of software for example Avaya 1165E IP Deskphone Release 0625C23 The File Download window opens h Click Save The Save As window opens i Select the location to save the file and click Save j After the file has downloaded place the file in the correct directory on the provisioning server 4 Inthe IP Deskphone Network Configuration menu change the TFTP server address and enter the correct TFTP server address This can be the provisioning server as defined in the chapter Creating the provisioning files on page 45 5 Select the Apply amp Reset context sensitive soft key to save the configurations and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing After the software image is downloaded to the IP Deskphone the display shows FW finished and the IP Deskphone resets The IP Deskphone registers to the TPS with the new software version If the upgrade is unsuccessful see the
95. certificate for HTTPS TLS connections to Avaya Aura The default value is NO It can be configured through the device configuration file YES Use the default device certificate if no customer device certificate is installed NO Do not use the default device certificate AVAYA_AURA_MODE_ENABLE YES NO This parameter is a command that specifies if Avaya Aura specific features are active on the IP Deskphone or not It can be configured through the device configuration file and through server profiles The default value is NO YES Avaya Aura specific features are active NO Avaya Aura specific features are not active e CALL_ORIGIN_BUSY YES NO This parameter determines if the user is presented with an incoming call when entering the address of an outbound call The default is NO e LINE_KEY_SCROLLING YES NO This parameter defines whether scrolling for long line key labels is enabled The default value is NO YES scroll long line key labels NO do not scroll long line key labels e USE_CONTACT_IN_REFERTO YES NO This parameter defines which transfer target address should be used in Refer To header of REFER SIP request on attended transfer The default value is YES YES use Contact URI of the transfer target in Refer To header of REFER SIP request NO use To URI of the transfer target in Refer To header of REFER SIP request QoS and ToS commands AVAYA_AUTOM
96. chapterDiagnostics and troubleshooting on page 331 in the section Download failures Follow the next procedure to download the minimum required version of UNIStim software automatically through TFTP on bootup Downloading UNIStim software automatically through TFTP on bootup 1 Press the Globe Services key on the IP Deskphone twice quickly If the admin password prompt appears enter the password 26567 738 126 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Convert UNIStim software to SIP software on the IP Deskphone The Local Tools menu appears Table 14 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from theLocal Tools menu The Device Settings screen appears 3 If you are using DHCP select Yes If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is configured the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Deskphone Device Settings menu This can be the provisioning server as defined in the chapter Creating the provisioning files on page 45 6 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writi
97. disabled by default enabling the debug port requires access to the Advanced Diag Tools menu which is always protected by the admin password The configuration option Debug port has been added to the Advanced Diag Tools menu The default value is disabled For more information see Debug port security on page 300 HTTPS support in BootC mode 20 In SIP 4 4 the following functionality is introduced When a firmware upgrade is performed and there is not enough memory for the upgrade the IP Deskphone automatically reboots in BootC mode and upgrades in BootC After the upgrade is completed the IP Deskphone automatically reboots again and starts up in normal mode Support of HTTPS protocol for provisioning and firmware upgrades is added to BootC mode SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Features Automatic firmware upgrade using BootC When a firmware upgrade is performed and there is not enough memory to allocate a buffer for new firmware the IP Deskphone automatically reboots and BootC is loaded BootC downloads the provisioning file for example 1220SIP cfg Only the FW section of this file is processed BootC uses the same settings for example Provisioning Server URL protocol that are used in normal mode BootC performs the firmware upgrade and the IP Deskphone automatically reboots again The IP Deskphone starts up with new firmwar
98. during a non consultative transfer ccceeeeeee eee ee eeeeeeeeeneeeeee etna 20 Debug p rt Sec rity a a ae ee ete ae AE EEE EAEE EES 20 PL TPS Supportin Boot MOJE asier nennen aaeoa iaiia sdenasdueeene neeieecckoscsacaee 20 Permanently disable Port MIRtOring scissceSccctaeecatnncaesnecnnicccaleatacncttadenantedenetnenectimton dake senteeuiens 21 Improvements in prtcfg pdt command output cece eee eee cece eeece cece eeeeeeaeeeeesaeeeseesaeeaaes 22 Miscellaneous changes for IP DeSkphone 0 ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeesaaes 22 Avaya Aura specific Teal S cssccntc deca ctceccsiaentes atscaie catsty ot artarednaioe cm bakandas east rmaot cectuintet desu 23 Presence support for 1200 Series IP DESKDNONES cccceeceeeceeeeeseeeeeeseeeeeeseueeessaneeesaees 23 Personal Profile Manager SUPPOMt 2 0cccecceeeeeeece cece eeeeeceeeeeeeseecaeeceeeaeeeseeseeeaeeeseeeaees 25 One X PG Cli nt Contolera rea rE Ea EE a etme 26 Embedded device CeriiiGates 2x sccciciedecdicediesccnddeinsidedscsecececetinedelivbendie Migedideetcedeniisendeendeve 26 SRTP support with Avaya Aura ccccccecccccssscceseccesseeesseececseeceseeccaseceeueeessneseensseeseeeees 27 Session Border Control SUPDOM siccssccseccasesessactezeacsiceseasensdasdeeceseerenadamncsacxereedseeadeasesesnerbes 28 Other UM ha ae et acc eee create eee ee 28 Revision Hi StO Y casted nsesonatencuacenauentadnnctadsnatudemeuel a E E
99. e DHCP information has been added to the system configuration section of the command output The parameter device certificate version has been added to the command output e Domain related information has been grouped together and is now separated by comments for ease of use e Detailed configured server profiles information has been added to the command output The displayed values of ADMIN_ PASSWORD and other passwords have been replaced by in the command output Miscellaneous changes for IP Deskphones 22 Default input mode in Address Book The default input mode for a telephone number has been changed to 123 when adding a new entry to the Address Book of an IP Deskphone User ID on IP Deskphone display The User ID is still displayed near the Primary DN key of the IP Deskphone display but is no longer displayed in the Context field Releasing a call on hold An IP Deskphone user can no longer release a call on hold by pressing the Goodbye key The IP Deskphone user is now required to retrieve the call from hold and then release it by pressing the Goodbye key or hanging up the handset Improved user interface during multiple calls SIP 4 4 brings a more predictable user interface operation to the IP Deskphone Fixed key presses for example line hold release mute headset hookswitch are now applied to the active call If there is no active call the action is applied to the highlighted call SIP Softwa
100. entered in decimal format between 1 and 7 representing the 802 1P value in the IP Deskphone Media RTP packets If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is 1 x a value from 1 to 7 indicating the 802 1P value DSCP_DATA x a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 802 1P_DATA x a value entered in decimal format between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x a value from 1 to 7 indicating the 802 1P value Tone configuration commands e DIAL_TONE frequency1 frequency2 on_time off_time used to select the tone advising the caller that the exchange is ready to receive call information and invites the user to start sending call information You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 89 Comments infodev avaya com Creating the prov
101. file the IP Deskphone sends a message to the server indicating that there is an issue If the issue persists then the IP Deskphone sends another message indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Deskphone can send regular reports of the voice quality at time intervals defined in the Device Configuration file Table 19 Glossary of RTCP XR metrics Metric Description Burst A period of high packet losses and or discards A burst is calculated in milliseconds Conversational R factor Voice quality metric based on burst packet loss and vocoder selection Delay One way delay which includes end to end delay jitter buffer delay and packetization delay Delay is calculated in milliseconds Inter arrival jitter The variation in packet arrival times due to transmission routing queuing delay through the network Jitter is calculated in milliseconds Listening R factor Voice quality metric based on burst packet loss transmission delay and burst loss MIU Media Information Unit MIU is a concept from VQMon An MIU can be any size down to a 10 millisecond 8 sample block An MIU means a frame in the i200x implementation MOS Mean Opinion Score A subjective measurement of the voice quality of a voice call MOS_CQ The VQMon conversational quality MOS score calculated for a call channel
102. gt System gt Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file and therefore does not cause a software upgrade March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 123 Comments infodev avaya com Upgrade and convert the IP Deskphone software Upgrade to the minimum UNIStim Software You can convert the software on a 1200 Series IP Deskphone from UNIStim to SIP To successfully convert the software from UNIStim to SIP the UNIStim software version on your IP Deskphone must be 062AC5L or higher identify the current version of UNIStim software Use the following procedure to determine the version number of UNIStim software on an IP Deskphone Checking the UNIStim software version on an IP Deskphone 1 Press the Globe Services key on the IP Deskphone twice quickly 4 If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 11 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu To make a selection press the number associated with the menu item or use the Navigation key cluster to scroll through the menu items Press the Select key to select the highlighted menu item Table 12 Using the Navigation key cluster to navigate in the Local Tools menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item
103. ideni a aE aain iaaa Enap P a ia naa Kap ESERE ads 281 SSH and s c re fil transfe ssie neee a e cod ee E EE E EEEE 282 PS OS FAO VW gare cess irpreni a EA a ae Ea ERREKERI 283 SRP chant caade a e E E e a A E a S L 294 Last successful or unsuccessful IOQOM ieccce secs enieetecedecetieucnnietaeeeletideucenes Su Sceeseced ited unten tavdewed 296 Enhanced administrative password S CUTItY 00ccceeeeeeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeesaeaaees 300 Debug TS cet ag eect ets a anc tesa cette hate aarti a eta cet aa eee 300 Chapter 27 Wes 19 111 eee er eee ener eee ee 302 Lic nsing TAMER WOO Mss acces Ge eae eed ernest eats eee mca beaded E 303 Characteristics of the licensing fraMmeWork 00 cccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaeeaeeeeeeaeeaaeeeeees 303 License file AWW A sect arse essa cece eae eet aed 304 LICENSING SU hs encase Seti econ sated antennae ae ees 306 License information for the IP DESK ONONG iicc2icdcecectccdcccencs tessa chacesccasdrecedeosctabetecebocsedaddedoceeans 307 Lic nsable feature semen en teen Rt ev ee erento ee ete eo ree ern eer 308 Node l cked license MOU x ccc tenance sence enine tate creda tet dead aera ES 310 Time based tokes dennan mee te eee aceite i ir ose Aven Ree er E a ne ncee yee a mrt ere rere re 310 Sta dard tokelik oie ra enera oae some eee 312 Invalid or no license fil seretii ianen aeaea e aa ane aaia epea ai 314 Ev l atiom pernod mennene a cee eee S E 315 Ala See
104. in the Auto Provisioning window e Press the Config soft key to return to the Network Settings window e Check the PC Port checkbox 2 Ensure the Port Mirroring feature is enabled through provisioning 3 Enable port mirroring on the IP Deskphone by pressing the Services key twice and opening 3 Diagnostics gt 6 Advanced Diag Tools Select the Port Mirroring check box Note If the check box is dimmed and cannot be selected this means that Port Mirroring was not enabled in the provisioning file 4 Press the Services soft key and select 4 Check for Updates Press the YES soft key to update the IP Deskphone configuration 5 Connect your PC to the PC port of the IP Deskphone Test key 348 The Test key screen lets you perform a physical key operation test After you activate the test mode the Test key Press any key prompt appears on the screen The IP Deskphone goes into the Do Not Disturb DND mode and cannot receive any external calls Information about the pressed key event except for the RIs key appears on the IP Deskphone screen To access the Test key screen from the Diagnostics menu choose 6 Test key The following screen appears SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Logging Systems Figure 83 Test key screen After you activate the test mode the key event appears on the screen e Key pressing Test key xx pressed e Key p
105. key to initiate a call Joining calls into an ad hoc conference always uses the conference server of the primary account Calls that are on accounts that cannot access the server cannot be joined After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time You can join any two calls with the 3 way call feature regardless of the account The service package of the account to which a call is associated determines which operations such as Call Park are available on that call After you establish a 3 way call the join functionality becomes unavailable until the 3 way call is terminated The following figure is an example of the IP Deskphone with one call Friend Ln2 User2 To Remote User remote domain com From User2 Action Serves Audio ae eee ee Ee Figure 14 Example of the IP Deskphone with one call The following figure is an example of the IP Deskphone with multiple calls C Friend User2 aC User1y C User1 0147 1 54pm Remote User remote dom ree mote 2 remote2 domai Action Serves Switch Join as G eee fee Figure 15 Example of the IP Deskphone with multiple calls Instant messages You can only receive or send instant messages from the primary account Incoming messages for secondary accounts are rejected are not displayed on the screen and are not added to the instant message
106. log file that is output when the following PDT command is entered PDT gt prtlog 1 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 363 Comments infodev avaya com Diagnostics and troubleshooting OK SIP LOG FILE ORK Record 001 SIP_MSG_OUT Logged 11 26 2007 02 46 45 Firmware B221C61 INVITE sip 21 14 10 25 200 148 SIP 2 0 From sip 21 10 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 Call Id call 1045244621 19 10 25 200 218 Cseq 1 INVITE Contact lt sip 2110 10 25 200 218 gt Content Type application sdp Content Length 308 Accept Language en Allow INVITE ACK CANCEL BYE REFER OPTIONS NOTIFY REGISTER SUBSCRIBE Supported sip cc sip cc 01 timer replaces User Agent Pingtel 2 1 3 VxWorks Date Fri 14 Feb 2003 17 43 50 GMT Via SIP 2 0 UDP 10 25 200 218 v 0 o Pingtel 5 5 IN IP4 10 25 200 218 s phone call c IN IP4 10 25 200 218 t 0 0 m audio 8766 RTP AVP 96 97 0 8 18 98 a rtpmap 96 eg711u 8000 1 a rtpmap 97 eg711a 8000 1 a rtpmap 0 pemu 3000 1 a rtpmap 8 pema 3000 1 a rtpmap 18 729 8000 1 a fmtp 18 annexb no a rtpmap 98 telephone event 3000 1 Record 001 SIP MESSAGE Logged 11 26 2007 02 46 45 Firmware B221C61 SIP 2 0 100 Trying Via SIP 2 0 UDP 10 25 200 143 5060 branch z9hG4 bK li5h 35u7wd51 0 rp ort 5060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 tag 6189 Sxlhxl Call ID
107. logged in on multiple IP Deskphones The call is answered without user interaction but the microphone is muted to prevent the device from being used as a listening device by a malicious user When a call is answered the user hears a ring splash notification and can un mute the microphone to allow bidirectional media Pre granting authorization for the Answer Mode The user must specify which users or groups of users are authorized to request auto answer The user can grant authorization through the Feature Options menu if the interworking feature is enabled in the user s IP Deskphone device configuration The user can enable and disable one or more of the following groups e Allow Public Authorizes anyone on the internet Allow Friends List Authorizes everyone on the user s Friends List Allow Directory Authorizes everyone in the user s Personal Directory Allow Addresses Acts as a white list of domain names and SIP addresses that have authorized users March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 321 Comments infodev avaya com PC Client Softphone interworking Answer Mode Settings screen The Answer Mode Settings screen is used to pre grant authorization to request an automatic answer to potential callers or groups of callers The Answer Mode Settings screen has the following two independent configurations Allow Mode Current Setting e Allow Addresses For the Allow Mode opti
108. logs March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 181 Comments infodev avaya com Multiuser Menu features The menus displayed on the IP Deskphone are customized to match the service package of the active account that is accessing the menu Menus are accessed from the Idle screen when the primary account is active For example you can only use the Retrve Context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary user Similarly accessing the Address Book through the Directory hard key displays the Address Book of the primary account However accessing the address book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the user account that is in use on the address input screen Modifying settings Preferences such as Voice Mail and IM settings are available for each account The main Preferences menu includes a User Settings entry If you select User Settings you are prompted to select a registered account After you select a registered account a menu appears that lets you modify the settings of the account you selected Per account call notification options The Call Settings entry in the User Settings menu provides you with a number of configuration options relating to how incoming calls for a particular account are treated The configuration options are e what kind o
109. of software for example SIP12x004 03 12 00 bin The File Download window opens Click Save The Save As window opens Select the location to save the file and click Save After the file has downloaded place the file in the correct directory on the provisioning server Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Modifying the SIP provisioning file 1 2 Under the firmware FW section of the SIP Provisioning file increase the VERSION number for example 06A5C39d26 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Deskphone Q important The VERSION number must be the same as the FILENAME do not include the bin extension For example if the FILENAME is SIP12xx03 00 33 04 bin then the VERSION must be SIP12xx03 00 33 04 Invoke the upgrade mechanism Use one of the next three methods to invoke a software upgrade on the IP Deskphone with SIP Software a Power off and power on the IP Deskphone b Select Services gt Check For Updates on the IP Deskphone c Allow for an automatic check for updates to occur See AUTO_UPDATE under Feature configuration commands on page 65 Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs
110. one account If only one account is logged on the prompt does not appear The IP Deskphone selects the single account automatically and immediately displays the next screen Otherwise the primary account is always at the top of the list and is highlighted when the prompt first appears Prompts where an all or none option is available Pressing an account line key highlights the corresponding item in the account list If no selection is made in a certain amount of time the prompt acts as if you pressed the Back Context sensitive soft key canceling whichever operation required selection of an account 188 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Feature dependencies and restrictions Feature dependencies and restrictions The number of line keys on the IP Deskphone limits the number of accounts that you can register simultaneously The IP Deskphone is limited to six accounts Connecting an Expansion Module to the IP Deskphone increases the limit by 18 allowing for 24 registered accounts Additional Expansion Modules do not increase the limit further These are hard limits Further restrictions may be imposed by the administrative policy See Configuration on page 175 Performance characteristics Because the multiuser feature can allow the IP Deskphone to have multiple users logged on to the IP Deskphone at the same time the chances of numerous multiple calls increas
111. register a new primary account or the same primary account March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 177 Comments infodev avaya com Multiuser If you restart the IP Deskphone after you logged off the primary account the logon screen appears on the IP Deskphone Logging on a new primary account leads to automatic logon of the secondary accounts The list of programmed feature keys is part of the IP Deskphone profile Logging off one primary account and logging on a different account can change the set of feature keys If a secondary account is assigned to a key that is also in the new set of feature keys the secondary account takes precedence the secondary account is logged on and the feature key acts as a Line key If the account is logged off manually the programmed feature key becomes available Secondary account logout If you log off a secondary account by selecting the secondary account in the Logout Select User screen the IP Deskphone removes the secondary account from the autologon list After you restart the IP Deskphone the IP Deskphone does not log on the secondary account Server failover If the connection to your account proxy is lost the IP Deskphone notifies your account and periodically attempts to reconnect Some features such as incoming calls remain accessible for other accounts but other features are not available until connection is reestablished or you cancel the recon
112. screen e AUTOCLEAR_NEWCALL_MSG YES NO used to configure the missed calls notification mode Y means that the notification is cleared as soon as the inbox is entered without needing to visit all missed entries The values are Y and N The default value is N YES configures missed calls notification mode NO missed calls notification mode is not configured This configuration value only affects users when a user profile is first created It does not affect a user profile which already exists A user can modify the feature parameter by using the Preferences menu on the IP Deskphone and then selecting the Feature Options gt Missed Call Notification menu item LOGIN_BANNER_ENABLE Y N used to enable or disable the customizable login banner If configured as enable the flag causes the login of the primary user to display the provisioned banner text as part of the login process The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN _BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no bigger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly The values are Y and N The default value is N SECURE_UI_ENABLE YES NO
113. ser aa aada ere rey ences narra mer tree 214 Chapter 18 Session Timer ServicCe cccccccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaaeeeeeeeeeseeeeeeees 215 MSS SION EOI SS headel rierren da e en Aa i no ad EE EG 215 8 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Contents Min SE WS AAG ease cas dace cep sa an a yee enea eee Ea cece eea a r aae a eA e E E ES 215 Pr visioNiN iesirea aae naaar a r aa e aE O irani aa EEEE aE EE 216 Chapter 19 Emergency Services ccc ccccccccecceeee cece ee eeeeeeeeeeeaaaaaaaaaaeeeeeeeeeeeeeeeeeeeeeeeees 217 ROW epa sence ote ces ste etcetera aE EEE EEE EEE on EEE EEE E 217 LOG ALON IMPOR ANON gageetcecketeonccntene ar aparesaaasiaeeenousesnecedemnanedensoianidisanseaaadenasow aE ROEE 217 Dialing plan COnnGOPaAtON ccc eset cc eteasctttiaeaticdcc elas a ecetis mepteeecieletbeocedcteaageninsist n nennen Enen 218 Feature impact on configuration TASKS xsi cece secrets coco ragietetactined cc uetdanedeced se ieee tote dadeeneneneed 219 Network Elements rererere aaa ere Ea E EAE Ea DO E Erea 220 Characteristics of emergency CAMS ve ciice a cage csicinn da he nduithcednsaidehsindinnstndwcnteconnsin denne dedeleaeantakaadenadonskides 221 Shut OWA TESTA es cc taceceutt ders ie Gea baa a aa E aa a aE Eaa A AR R aa 221 Chapter 20 IP Deskphone restrictions ccceceeeeeeeeeeeeeeeeceeeeeaeeeseeeeeeeeeeeeeeeeeeees 222 S rvic
114. the IP Deskphone turns on or off the IP Deskphone restarts in the usual way reads the config file and receives the location information through LLDP MED or DHCP protocols from the Layer 2 switch or DHCP server which must be available and properly configured Otherwise the IP Deskphone is not provided with valid location information and cannot transmit that information when making an emergency call March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 221 Comments infodev avaya com Chapter 20 IP Deskphone restrictions Service package restrictions Individual features and feature restrictions are sent to the IP Deskphone as a part of the service package every time a particular user logs on to the IP Deskphone If the Call Server does not support service packages or if the Call Server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and Context sensitive soft keys are not accessible or do not respond Distinctive Ringing feature The IP Deskphone does not support the CS 2000 and CS 2100 Distinctive Ringing feature 222 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 21 NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend t
115. the lighter weight TCP keep alive Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 293 Comments infodev avaya com Security Parameter Description Default value Boundaries name Keep alive This is a value measured in seconds 30 Min 5 that the Ip Deskphone uses when a Max 1800 connection to the server is established using TCP or TLS The IP Deskphone periodically sends a packet to the server which contains a pair of CRLF to ensure the server is responding Register Retry When a connection failure occurs this 30 Min 30 value in seconds is how long the IP Deskphone waits before attempting to Mee TEO reregister with the proxy Register Max After a failure to reconnect with the 1800 Min 600 Retry proxy the IP Deskphone increases Max 1800 the amount of time that it waits for the next registration retry attempt This value measured in seconds is the maximum value that the IP Deskphone waits in between retry attempts SRTP Secure Real time Transport Protocol SRTP encrypts the Real time Transport Protocol RTP traffic between two end points to achieve full security for the media path Security Descriptions for the Session Description Protocol SDESC RFC4586 defines a mechanism to transmit the necessary cryptographic parameters between two end points SRTP is initiated when Secure Real time Transport Control Protocol SRTCP allows both sid
116. to the minimum required UNIStim software Use either of the following two methods to upgrade UNIStim software 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim software Refer to the appropriate documentation for your Call Server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Configuring the TFTP server 1 The Avaya 1200 Series IP Deskphone always executes the TFTP download at bootup if a TFTP IP address is configured on the IP Deskphone after being initiated by the telephony Call Server 2 Go to the TFTP server and create the 12xx cfg provisioning file The 12xx cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 13 Sample 12xx cfg provisioning file FW DOWNLOAD_MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the software download of 0625C23 bin March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 125 Comments infodev avaya com Upgrade and convert the IP Deskphone software 3 Download and copy the software to the TFTP server directory To download the UNIStim software for the IP Deskphone from the Avaya Web site a Go to http Awww avaya com support The Avaya Support page appears b Click Downloads amp Documents in the menu at the top of the page
117. to the prior configured value or the factory default value if never configured The prtcfg tool is a good way to see what the phone is actually using for its configuration parameters See PDT commands on page 352 for more information on using the prtcfg command Setting the default language on the IP Deskphone To configure the default language on a new IP Deskphone or an IP Deskphone that has not been logged into by an end user include the following in the DEVICE_CONFIG and LANGUAGE sections of the 12xxSIP cfg configuration file as shown in the following example The example 54 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file shows changing the default language to French for other languages use the same parameters but substitute the desired language filename and name DEVICE CONFIG DOWNLOAD MODE AUTO VERSION 000002 FILENAME DeviceConfig dat LANGUAGE DOWNLOAD MODE AUTO VERSION 0000000001 FILENAME lt language gt lng The DeviceConfig cfg file should contain the following DEF LANG language On a new IP Deskphone the language switches to the specified language after downloading and processing the configuration files The login menu displays in the specified language On a subsequent bootup the login menu and all boot messages are in the specified l
118. to use DOWNLOAD_MODE configured to AUTO then when a change is made to any MAC ID file the version number should be incremented so that all IP Deskphones read the file Create the Dialing Plan file 96 If the IP Deskphone encounters a DIALING_PLAN section while parsing the 12x0SIP cfg configuration file the IP Deskphone downloads the specified dialing plan configuration file from the provisioning server A dialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of digits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Deskphone with SIP Software send the initial message to start the call SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the Dialing Plan file Dialing a telephone number on an IP Deskphone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI to get to the far end For example you can key in the SIP address jsmith company_name com to reach John Smith When the IP Deskphone with SIP Software receives this address the dialing plan is bypassed and the IP Deskphone uses the SIP URI to send a SIP INVITE to jsmith company_name com
119. used corresponding to STUN_SERVER_IP1 The default port number is 3478 port_number is the port number e STUN_SERVER_PORT2 port_number the port number used corresponding to STUN_SERVER_IP2 The default port number is 3478 port_number is the port number March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 91 Comments infodev avaya com Creating the provisioning files VQMon configuration commands It is important to read How VQMon works on page 143 before configuring the VQMON parameters e VQMON_PUBLISH YES NO the command that is used to enable or disable the publish message containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitoring PVQMoN collecting server YES enables VQMON NO disables VQMON NO is the default e VQMON_PUBLISH_IP xxx xxx xxx xxx used to configure the IP address of the PVQMoN server that collects voice quality monitoring metrics from the publish message This IP address is used only within the report LISTENING_R_ENABLE YES NO used to enable or disable the alerts based on the Listening R Minor and Major Thresholds The default value is vocoder dependent using a scale from 1 lowest quality to 100 highest quality Currently default values are used based on VOCODER on a per call basis as summarized below YES enables the sending of the alert report based on the Listening R Value
120. used to determine the time period in seconds when the Memory monitor wakes up after re start or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs DOS_PACKET_RATE determines the maximum number of packets per second that is allowed DOS_MAX_LIMIT specifies how many packets past the DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped If packets are received at a rate of DOS_PACKET_RATE 1 then packets are dropped after the time specified in DOS_MAX_LIMIT in seconds DOS_LOCK_TIME specifies the amount of time in seconds that the IP Deskphone stops processing packets after DOS_MAX_LIMIT is reached If DOS_ PACKET_RATE is lt 1 other values are ignored and packets are not dropped e LOGSIP_ENABLE YES NO used to enable or disable SIP logging The values are YES and NO The default value is NO YES the SIP logging Manager is active and starts to log SIP incoming and outgoing packages into the log file in FFS NO the SIP logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS 84 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file e CUST_CERT_ACCEPT a Security Policy parameter that controls further signing of a customer root certificate not the first one The value
121. 0 500 ms Using a value of 0 resets the threshold to the default value xx is an INTEGER value used as threshold DELAY_ENABLE YES NO used to enable or disable the alerts based on excessive delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables excessive delay detection NO disables excessive delay detection DELAY_WARN xx the threshold to give warning on excessive delay greater than xx The default is 150 ms Using a value of 0 resets the threshold to the default value xx is an INTEGER value used as a threshold measured in 1 1000 of a second e DELAY_EXCE xx the threshold to report unacceptable excessive delay greater than xx The default is 175 ms Using a value of 0 resets the threshold to the default value xx is an INTEGER value used as a threshold measured in 1 1000 of a second e SESSION_RPT_EN YES NO used to enable or disable periodic VQMon session reports The default is disabled March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 93 Comments infodev avaya com Creating the provisioning files Both session report enable SESSION_RPT_EN and session report interval SESSION_RPT_INT must be configured if the IP Deskphone software has been upgraded to SIP Release 3 0 or later Otherwise the SESSION _RPT_INT default of 60 seconds is used automatically YES enables periodic
122. 0 IP Deskphones with UNIStim firmware with the following content Configuration file for 1220 and 1230 IP Deskphone 1220 cfg and 1230 cfg FW DOWNLOAD MODE AUTO VERSION 04 04 09 00 lt version should be taken from the SIP software file name PROTOCOL HTTP FILENAME SIP12x004 04 09 00 bin lt specify the SIP software file name here 2 Create provisioning files for the IP Deskphones with the following content The following example is for the 1220 IP Deskphone Example of provisioning file for 1220 IP Deskphone 1220SIP cfg FW DOWNLOAD MODE AUTO VERSION 04 04 09 00 lt version should be taken from the SIP software file name PROTOCOL HTTP FILENAME STIP12x004 04 09 00 bin lt specify the SIP software file name here DEVICE CONFIG DOWNLOAD MODE FORCED FILENAME device config dat lt name of the device configuration file PROTOCOL HTTP Licensing DOWNLOAD MODE FORCED VERSION 0002 PROTOCOL HTTP FILENAME ipctoken cfg lt name of the license file Additional sections can be specified in the provisioning files if there is a need to upload other files such as dialing plan and languages March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 403 Comments infodev avaya com Migrating IP Deskphones with UNIStim firmwar
123. 0 Series IP Deskphones Administration March 2015 Comments infodev avaya com Feature impact on configuration tasks If E911_ PROXY does not match the value defined by these five variables or the variable E911_ PROXY is not defined the value of SIP_DOMAIN1 is used as the emergency proxy E911_ PASSWORD The password for emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails E911_TXLOC The variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message Q Important You must add a set of numbers regular expressions marked as emergency to the IP Deskphone dialing plan Only these numbers are allowed for emergency calls that do not require logon Feature impact on configuration tasks 1 Configuring the SIP Proxy The IP Deskphone must have an emergency user in order to make an emergency call without a user logon The IP Deskphone must have the necessary configurations values for automatic REGISTER of the emergency user if you choose this implementation method e You must add the emergency user to the proxy 2 Adding the emergency user to the IP Deskphone config file The IP Deskphone must have E911_ USERNAME E911_PROXY and E911_ PASSWORD configured for making emergency calls The IP Deskphone must have a s
124. 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files can be created and downloaded to the IP Deskphone These files are not authenticated by the IP Deskphone LICENSING section for the licensing files e SEC_POLICY section for downloading a file which contains rules that define the security policy for the IP Deskphone After the file downloads the IP Deskphone verifies that the file is signed by a trusted entity before it accepts the values in the security policy file DEV_CERT section to enable an IP Deskphone to import the PKCS 12 file CTL section to enable an IP Deskphone to download the Certificate Trust List e USER_KEYS section to enable an IP Deskphone to download a customer root certificate LOGIN_BANNER section for the log in banner files March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 51 Comments infodev avaya com Creating the provisioning files 52 e USER_CONFIG section for IP Deskphone specific configuration file This section header triggers the IP Deskphone to attempt to download an IP Deskphone specific user configuration file IP Deskphone specific configuration files support customizing the IP Deskphone on a per IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file If the IP Deskphone encounters a USER_CONFIG section while parsing the 12x0SIP c
125. 015 SIP Software for Avaya 1200 Series IP Deskphones Administration 327 Comments infodev avaya com Chapter 29 Maintenance Convert SIP Software to UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed If you have an IP Deskphone with UNIStim software and you convert the software from UNIStim to SIP the UNIStim software is overwritten To convert an IP Deskphone from SIP Software to UNIStim software a software reload is required Reloading UNIStim software 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Deskphone There are different versions of UNIStim software available for download Which version you choose depends on the hardware release number of your particular IP Deskphone If the hardware release number of your IP Deskphone is among the following hardware release numbers download UNIStim software version release O62AC5L or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSOSACE6 20 e NTYSOSBCE6 20 e NTYSOSBCGSE6 04 If the hardware release number of your IP Deskphone is not among the previous list download UNIStim version release 062AC5L or higher 2 Download the appropriate UNIStim software file to your TFTP server 3 Create an 12xxSIP cfg file containing the following information FW DOWNLOAD_MODE FORCED VERSION xxx FILENAME yyy bin
126. 1 is a default for backward compatibility with previous UNIStim versions HostnameOverrid e String 248 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com Override hostname for this certificate only only for SCEP The default is empty because the default is not used Table continues March 2015 Device certificate profiles Name Type Value s Default PKCS 12 Required Description Renew Int 1 Never 0 Immediate gt 0 Days 30 x Number of days remaining to request a new device certificate AutoCN Boo1 0 Manual 1 Auto Auto means that the common name CN is automatically populated with the UPN as in UNIStim 3 for example hostname domainn ame This is provided for backward compatibility CN O String String Common Name Organization OU String Organizational Unit S String Province State C String Country Key Usage Int 0x00a0 X XI XKX X X X For example Digital Signature Key Encipherment Default is TLS compatible Extended Key Usage Int 2 clientAuth For example clientAuth Default is TLS client compatible SubjAltName Following are Subject Alternative Name fields that must be specified FQDN Boo1 Include in SCEP request if configured Content from current hostname a
127. 122 Upgrade the UNIStim software version eee 125 Upgrade to the minimum UNIStim Software 124 User provisioning using System Manager 6 3 FP2 408 Utility SOrver ranndir aieia 393 V Vertical services MADN aseeseen 171 Viewing the Certificate Admin option in the user interface 274 VEAN FitET o Seset ner en a OE Eais LEE T aran 155 VLAN Filter configuration c cccceceeceeceeeeeeeseeeeeeeeeees 160 Voice 802 1Q configuration eseese 160 Voice VLAN serer ccecccccccccceececseeseececeeeeeeseeseansesseeeeceeeeeeeeaueae 154 Voice VLAN and Data VLAN ccccccccccseseeeeeeeseeeeeseeeeeees 225 VQMon configuration COMMAMNAS 92 VQMon how it works 0 cece ceeeeeeeeeeeeeseseeeeeesenesseenes 143 VOMON S UD 0 ccceeeeeeceeeeceeeeaeeeeeesecaeeeeeeseceeaeeeeeeseaaees 142 W WAN Ce See ere epee a a s S 101 428 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com
128. 1ab configuration Enable 802 1ab LLDP 9 Configure DHCP in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the DHCP box Press the Select key to access a list of DHCP mode choices e Yes No Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select No March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 161 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software 10 11 12 13 14 Table 30 DHCP configuration DHCP No y No Yes If DHCP is disabled select SET IP in the Device Settings menu to configure the IP address Table 31 SET IP configuration SET IP 0 0 0 0 If DHCP is disabled configure Net Mask and Gateway Enter a subnet mask in the Net Mask field and enter the IP address of the local gateway in the Gateway field Table 32 Net Mask and Gateway configuration Net Mask 0 0 0 0 Gateway 0 0 0 0 If DHCP is not Full DHCP to configure the DNS enter the IP address of the local DNS servers DNS IP1 and DNS IP2 Table 33 DNS configuration DNS IP1 0 0 0 0 DNS IP2 0 0 0 0 Configure Ntwk Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Speed box Press the Select key to access a list o
129. 2 Avaya Aura support for 1200 Series IP Deskphones 368 Chapter 31 Presence support for 1200 Series IP Deskphones 005 369 Presence status in Address BO godess see scacn teases ter ec ceindetnnat tea deeedececstcenntsbeinenndeblenndiaiie 370 Chapter 32 Personal Profile Manager SUppoOTt c cceeeeeeeeeeeeeeeeeeeeeeeeeeaeeees 372 Configura tOM Reamer a eae ee cae ae a ate oe en PU eet Te ert eee et 373 Contact SIS and PM acest as ecerceecesteetsece eevee iaaeaie eee feaa ea E Paet reas wee es 373 Emergency NUMDETS seeiis ee eaea aa anaa Ea EE Ea E daR E EAEE AiR EEE 373 Global search with PPMi ssesscerecerenssicrenueerene r p eia ee a a EER eRe 374 PPM feboot mechanisms a a A E A EEES 374 Chapter 33 One X PC Client Control SUPpolt cccccccecececeeeeeeeeeeeeeeeeeeeeeeeetees 376 Chapter 34 Embedded device certificate Support cccceceeeeeeeeeeeeeeeeeeseetees 378 Co nfig ratiOM eee man aa noe cee keine eee oe mee Emenee ene eee eee renee eae nee 378 Chapter 35 SRTP support with Avaya Aura 0 0 0 0ccccccccccecesescecescesessesseeeseeeeeeaes 379 A OMI AMON react aes ir e Bd ie aca Sine eee eel ad eau needed alee Sed EE 379 Chapter 36 Multi user login on Avaya Aura 0 ccccccccceccccessccsesceseecsteescstseeeeeees 380 Chapter 37 FNEs and FACs with Avaya Aura 0 0 0 c cccccccseccscsescescseseseesestseeeeaees 382 12 SI
130. 20 IP Deskphone with SIP Software Quick Reference Guide e Avaya 1230 IP Deskphone with SIP Software Quick Reference Guide e Avaya 1220 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Avaya 1230 IP Deskphone with SIP Software on Avaya Aura Quick Reference Guide e Avaya 1200 Series IP Deskphones product bulletins on http support avaya com css appmanager public support 36 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 4 Overview Introduction This chapter describes the hardware and software features of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4 4 In this document Avaya 1200 Series IP Deskphones are referred to as IP Deskphones SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in an Internet Protocol IP network SIP is a text based protocol similar to HTTP and SMTP With the introduction of SIP to IP Deskphones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia Avaya 1200 Series IP Deskphones with SIP Software The Avaya 1200 Series IP Deskphones connect to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network IP Deskphones can be ordered with UNIStim software installed or with SIP software i
131. 20 arp Displays entries in the system ARP table 21 listcerts Lists all trusted certificates 22 printcert lt index gt Displays certificate details 23 sipapp lt start stop gt Starts or stops the SIP application 24 sendunistim lt xx Xx gt Sends UNIStim message 25 rxunistim lt on off Displays UNIStim messages from the Core 26 txunistim lt on off Displays UNIStim messages to the Core from the SIP application 27 sendevent lt Oxmmm lt Oxnnn gt Simulates an UNIStim event 28 Icdparam Sets up LCD parameters for the IP Deskphone 29 audio lt hs hd hf off gt Loopbacks audio to handset headset Handsfree 30 display lt on off gt Turns all LCD and LED on or off 31 keypress lt on off gt Turns all key presses on or off 32 clearlog gt clearlog lt mngr_dest gt Clears content of the specified log file The input parameter specifies the type of logging manager e 0 default ECT log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt clearlog incorrect type of manager lt x gt 33 removelog Removes the specified log file eremevelog mnt Hasi The input parameter specifies the type of logging manager 0 default ECR log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt removelog incorrect type of manager lt x gt 34 reset2factory gt reset2factory Resets the IP Deskphone to the default setting See Ac
132. 2015 Comments infodev avaya com Customizable banner for login Table 59 Navigation Key Action Up and down arrows Allows you to scroll up and down the banner text Left and right arrows No action the text is word wrapped automatically Enter No action The following table describes the outside actions on content for the Login Banner screen Table 60 Outside actions on content Key or action Result Inbox No action Outbox No action Directory Address book No action Goodbye No action Expand IM Box No action Copy No action Services Press once no action Press twice invokes the Network menu Quit No action Headset Brings up the dial prompt in case the user wants to place an emergency call Hold No action Dialpad No action Handsfree Brings up the dial prompt in case the user wants to place an emergency call Off Hook Brings up the dial prompt in case the user wants to place an emergency call Mute No action Volume up and volume down No action User defined feature keys No action Incoming call Incoming calls get a Do Not Disturb DND response while the banner is displayed The user must explicitly dismiss the banner screen like a location list and the IP Deskphone goes in DND mode until the banner is dismissed The IP Deskphone cannot make or receive any calls other than an emergency call until the
133. 4 IP Deskphone for Max 65535 incoming TCP requests Disabled 0 must be non zero for a TLS only option SIP TLS Port The listening port on the O Min 1024 IP Deskphone for Max 65535 incoming TLS requests Disabled 0 must be non zero for a TLS only option Note The configuration of the IP Deskphone for various protocols must be completed for outgoing and incoming connections For a complete TLS only option the outgoing server UDP and TCP protocols must be configured as a non zero value and the incoming UDP and TCP listening ports must be configured as a non zero value Using the TLS to connect to the SIP proxy The IP Deskphone can establish a connection with the proxy after the appropriate configurations are made for the TLS After the IP Deskphone registers with the SIP Proxy the user can detect if a secure connection is established by the presence of a security icon padlock on the idle screen March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 289 Comments infodev avaya com Security NUL User2 piji User2 ray 07 28 4 27pm A Some Banner Text oat a j eee Figure 46 Security icon enabled Note Msas more naaal Ga Connecting to the server requires that the IP Deskphone uses at a minimum TLS_RSA_WITH_AES_128_CBC_SHA and as an objective TLS_RSA_WITH_AES_256_CBC_SHA Because this is a server specific configuration the IP
134. 421 Related Links Creating the Features key in deviceconfig dat on page 420 Creating the speed dial list file on page 421 Creating the Features key in deviceconfig dat Create the Features key on the IP Deskphone by adding three parameters to the phone s deviceconfig dat file 1 SPEEDLIST_KEY_INDEX x which key 2 SPEEDLIST LABEL lt KEY Label gt desired key label 420 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 3 DEFAULT SPEEDDIALL Note Creating the speed dial list file lt Filename file with the feature list Key numbering ascends from bottom to top first on the right side then the left side of the IP Deskphone display screen Key 1 is reserved and cannot be used Key numbering example 6 5 4 Deviceconfig dat example SPEEDLIST KEY INDEX 4 SPEEDLIST LABEL Features DEFAULT SPEEDDIALLIST F Related Links Creating a speed dial list on page 420 Creating the speed dial list file LE FNE_Speeddiallist txt Create the speed dial list file with speed dial data entries Parameter Definition key Speed dial key data delimiter Required label lt speed dial name gt Label displayed in speed dial list Required target lt URL gt FNE or FAC digits domain
135. A Caution You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data While the phone checks for an update it activates Do Not Disturb DND When the update is finished DND is deactivated e Automatic provisioning at a preconfigured time The IP Deskphone with SIP Software checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following is the sequence of events when provisioning updates occur The IP Deskphone with SIP Software 1 connects to the provisioning server 2 retrieves the provisioning file for example 1230SIP cfg from the provisioning server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 45 Comments infodev avaya com Creating the provisioning files 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the IP Deskphone a new file transfer session starts for each file to be downloaded The provisioning file for example 1230SIP cfg can contain commands that prompt for confirmation before a file is downloaded Download the SIP software To download the SIP software perform the following procedure Downloading SIP software for the IP Deskphone 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya
136. ABLE DOS_LOCK_TIME CUST_CERT_ACCEPT CERT_ADMIN_UI_ENABLE SEC_POLICY_ACCEPT SECURITY_LOG_UI_ENABLE KEY_SIZE KEY_ALGORITHM TLS_CIPHER SIGN_SIP_CONFIG_FILES FP_PRESENTED FP_ENTERED ADHOC_ENABLED1 ADHOC_ENABLED2 ADHOC_ENABLED3 ADHOC_ENABLED4 ADHOC_ENABLED5 PREFER_CUSTOMIZED_RBT RPID_PRESENCE_ENABLE AVAYA_AURA_MODE_ENABLE CALL_ORIGIN_ BUSY DST_START LINE_KEY_SCROLLING ENABLE_INTERWORKING MAX_ALLOWEDADDRESSES PORT_MIRROR_ENABLE MEMCHECK_PERIOD DOS_PACKET_RATE DOS_MAX_LIMIT SUBJ_ALT_NAME_CHECK_ENABLE SECURITY_POLICY_PARAM_CHANGE CERT_EXPIRE AUTO_PRV_ACCEPT DWNLD_CFG_ACCEPT AUTO_PRV_SIGNING DWNLD_CFG_SIGNING FTP_PASSWORD INTERCOM_PAGING CONFERENCE_URI1 CONFERENCE_URI2 CONFERENCE_URI3 CONFERENCE_URI4 CONFERENCE_URI5 ALPHA_ORDER_LOC_LIST USE_DEFAULT_DEV_CERT PRES_SERVER IP MAX_DOWNLOAD_ADDR_BOOK_ENTRI ES BLIND TRANSFER_EARLY_RELEASE DST_STOP USE_CONTACT_IN_REFERTO QoS and ToS commands March 2015 DSCP_CONTROL 802 1P_CONTROL DSCP_MEDIA 802 1P_MEDIA DSCP_DATA 802 1P_DATA Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 59 Comments infodev avaya com Creating the provisioning files Configuration command type Configuration commands ADMIN_PASSWORD_EXPIRY ENABLE_LOCAL_ADMIN_UI HASHED_ADMIN_PASSWORD Tone DIAL_TONE FASTBUSY_TONE AAE RINGING_TONE CONGESTION_TONE BUSY_TONE NAT configuration NAT_SIGNALLING STUN_SERVER_IP1
137. ATIC_QoS YES NO provides a better treatment for signaling and media packets after you deploy the IP Deskphones with the Avaya switches All the devices use 88 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file private Differentiated Services Code Point DSCP values to give better treatment to the traffic coming from peer Avaya devices YES the IP Deskphone uses private DSCP values unless overridden NO the IP Deskphone uses either one of the configured DSCP values or the system default values DSCP_CONTROL x a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 802 1P_CONTROL x a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x the value from 1 to 7 indicating the 802 1P value DSCP_MEDIA x a value entered in decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 xX a value from 1 to 63 indicating the DSCP value 802 1P_MEDIA x a value
138. AVAYA SIP Software for Avaya 1200 Series IP Deskphones Administration Release 4 4 NN43170 601 Issue 06 04 Standard March 2015 2015 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites refere
139. Am jaya to Gisciote the icense terms for such Open Source Components Fer a The Open Source Comgonents are provided AS 1S ANY EXPRESS OR IMPLIED WABRANTIES INCLUDING ae NOT LIMITED TO THE IMPLIEO WARRANTIE a np ANO FT TESS F FOR A PARTICULAR PURPOSE ARE O SCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF ne OPEN SOURCE COMPONENTS BE LIAME FOR n panl bers Fh Le yea bee exEMPusey cd Rens op athens OAMAGES INCLUOING BUT NOT a as PROCUSEMENT OF SUBSTITUTE COCOS O OSTA OR PROFITS OR BUSINESS INTERRLOTION HOWEVER CAUSEO ANO ON ANY LIABILITY WHETHER IN CONTRACT STRI ct anne Gare Teer oe LUOING NEGLIGENCE OR OTMERWISE AAS SINO ry pre WAY OUT OF THE USE OF ve or PRODUCT DAN DF ADASEO OF THE POSSIBILITY OF SUCH Avaya Provides a lented warranty nee Product that moorporates the Open Source Components Refer to your customer sales agreement to establish the terms of the ited warranty In addon Avaya s standard warrenty language as wel 45 mformaton regarding support for the Produet while under warrenty 3 valabio rough the following web ste ene ALALA COM oos Trademarks Av eyo is a trademark of Araya Ine Mubivarkage amp a trademark of Araya ine AE nonAvaya Uademarts are the property of thew respective Owners Figure 92 Utility Services main page In the menu at the top of the page click Utilities gt Utility Admin The Utility Services Administration page opens AVAYA i Voloes Volity Ad
140. An example of the syntax is as follows key label labelll target lpgp macmcs madadamian com retrieve YES subject my second call subject mode MidCall Roaming profile limitations Roaming profiles have the following limitations e Changes made on the IP Deskphone cannot be uploaded to the Call Server The user cannot edit the downloaded Speed Dial List e Profiles are downloaded for the primary user only e If a file is downloaded that places a custom key on a key that is already in use as a user s login Line key the Line key takes precedence The custom key is restored if the user logs off e If a file is downloaded that places a custom key on a non existent key for example Key 10 and the IP Deskphone does not have an Expansion Module attached then the key is not shown The key appears only when an Expansion Module is attached Roaming profiles and service packages If the IP Deskphone supports roaming profiles that have a service package and that service package has the network address book enabled then when the service package arrives the service package enabled network address book replaces the Address Book The roaming profile and the network address book are mutually exclusive To prevent this from happening disable the network address book in the user s service package Default names Default names can also be provisioned in the Device Configuration file if per user files are not required Default names are o
141. Avaya Avaya CS 1000 or IP Office then advanced features are available with one token e Standard features e Extended features MLPP Federal e Call Origination Busy e DoD Network e FIPS Certified 320 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 28 PC Client Softphone interworking The interworking feature allows the user to access the functionality of the SIP IP Deskphone using a softphone client on their PC On an incoming call both the IP Deskphone and the PC Client Softphone ring When the user answers the IP Deskphone the softphone remains available for Instant Messages video and other multimedia features The IP Deskphone PC Client softphone and the Call Server are all necessary to support interworking and the Click to Answer functionality The interworking feature enables the IP Deskphone to automatically answer an incoming call for the purpose of Click to Answer To avoid any security risk the user must pre grant authorization to another user or user groups to allow them to make requests for the IP Deskphone to automatically answer their calls By using Click to Answer the user can answer a call on their PC Client Softphone causing the server to send an auto answer request to the IP Deskphone When a user logs in the IP Deskphone sends a special identifier so that only that specific IP Deskphone receives the request even though the user is
142. Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Chapter 18 Session Timer Service The Session Timer for the Session Initiation Protocol SIP feature RFC4028 allows the Avaya 1200 Series IP Deskphone to support a keep alive mechanism for SIP sessions SIP sessions are periodically refreshed by UPDATE requests or re INVITES for the IP Deskphones that do not support UPDATE The UPDATE requests are sent during an active call to allow endpoints or proxies to determine the status of a SIP session The Session Timer Service contains the following elements e Session Expires header e Min SE header response message 422 Session interval too small e tag timer for existing headers The SIP IP Deskphone generates processes and handles the SIP messages that include the preceding elements Session Expires header The SIP Session Expires header delivers the Session Expires interval and provides information about the entity performing the refreshes A value of uac indicates that the originating endpoint performs the refresh a value of uas indicates that the terminating endpoint performs the refresh The session interval is the maximum amount of time that occurs between session refresh requests in a dialog box before the session times out The minimum for this field is 90 seconds the recommended value is 1800 seconds 30 minutes Min SE header The Min SE header indicates the minimum valu
143. Avaya Support website http support avaya com or such successor site as designated by Avaya Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation Hosted Service s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website http support avaya com for product or Hosted Service notices and articles or to report a problem with your Avaya product or Hosted Servi
144. CMP Internet Control Message Protocol IETF Internet Engineering Task Force ISDN Integrated Services Digital Network IM Instant Message IP Internet Protocol ITU T Telecommunications Standardization sector of the International Telecommunications Union Table continues 34 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Acronyms LAN LED MAC MADN MAS MD5 MS NAT NetConfig NDU OAM PDT PEAP PEC PKCS 12 POE POSIX PRACK PSTN PVQMon QoS RADIUS RTCP RTCP XR RTP SAN SCA SCEP SDP SFS SIMPLE SIP SKS SMTP SOAP STUN March 2015 Local Area Network Light Emitting Diode Media Access Control Multiple Appearance Directory Number Media Application Server Message Digest v5 Avaya Media Server Network Address Translator Configuration screens available after an IP Deskphone resets Network Diagnostic Utility Operation Administration and Maintenance Problem Determination Tool Protected Extensible Authentication Protocol Product Engineering Code Public Key Cryptographic Standard 12 Power Over Ethernet Portable Operating System Interface Provisional Acknowledgement Public Switched Telephone Network Proactive Voice Quality Monitoring Quality of Service Remote Authentication Dial In User Service Real time Control Protocol RTP Control Protocol Extended Reports Real time Transfer Protocol Subject Alternate Name Single Call Arrangeme
145. CODEC4 G722 wideband codec AUDIO CODEC5 G723 high compression codec SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Codec preference selection on the IP Deskphone would become AUDIO CODEC1 AUDIO _CODEC2 AUDIO _CODEC3 AUDIO CODEC4 AUDIO CODEC5 If the ordered list of codecs is small and no matching codec is found during negotiations the call drops as the audio stream cannot be established For backward compatibility with SIP Firmware Release 1 X the Device Configuration file supports the DEF_AUDIO_QUALITY parameter as long as no codec is allowed using the parameter AUDIO_CODECN in which case the DEF_AUDIO_QUALITY parameter is ignored and has no effect Specifying the DEF_AUDIO_ QUALITY as High or Medium has the same effect as omitting the parameter altogether and without specifying codec through the parameters If set to Low then the list of default codecs is reversed before being sent in the SDP negotiations When you do not provide a text description in the Device Configuration file the application uses the default text description from the language file The AUDIO_CODECN parameters specifies the order of preference for audio codecs If there are no valid entries provided then the parameter uses the default list of codecs If you enter a codec that is not recognized by the IP Deskphone then the parameter considers the codec as a blank entry To remo
146. CP recommended Yes Configure the DHCP server Figure 2 Installation of Avaya 1230 IP Deskphone with SIP Software page 1 of 2 40 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Installation overview Physically install the IP Deskphone IP Deskphone powers up and retrieves configuration data fram DHCP server if enabled and Provisioning server Wasthe IP N Deskphone Firmware just converted trom Yes beginning of UNIStim to SIP flowchart No Manually configure the Device Settings Yes on the IP Deskphone Are any manual configurations required IP Deskphone is ready for end user to log in Figure 3 Installation of Avaya 1230 IP Deskphone with SIP Software page 2 of 2 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 41 Comments infodev avaya com Chapter 5 Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Software on the Avaya 1200 Series IP Deskphone Preinstallation Complete the following checklist Preinstallation checklist 1 Read and become familiar with your IP Deskphone User Guide 2 Ensure there is one IP Deskphone boxed package for each IP Deskphone being installed 3 Ensure that the IP Deskphone box includes the following Table 2 IP Deskphone box contents Item Avaya 1220 IP Deskphone Avaya 1230 I
147. CTL section is added to 12xxSIP cfg to allow the IP Deskphone to download a CTL file from a provisioning server The following is an example of the format for the CTL section MEE by DOWNLOAD MODE AUTO PROMOCOL HERES FILENAME ctl pem March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 277 Comments infodev avaya com Certificate based authentication Customer root certificate download The USER_KEYS section is added to 12xxSIP cfg to allow the IP Deskphone to download a customer root certificate from a provisioning server The following is an example of the format for the USER_KEYS section USER_KEYS DOWNLOAD MODE AUTO PROLOCOES EMRE S FILENAME custroot pem Security policy file The security policy file defines a set of rules to determine the required actions taken by the IP Deskphone The following is an example of security policy file rules and default actions CERT ADMIN UI ENABLE NO SECURITY LOG UI ENABLE NO KEY SIZE 1024 KEY ALGORITHM KEY ALG RSA TLS CIPHER RSA_WITH AES 256 CBC_SHA The format of the security policy file as shown in the preceding example is parameter value paired The parameter name and value are separated by a space Diagnostic logs All EAP failures are logged in the security log which include the following EAP error messa
148. Create configuration files for the IP Deskphones with UNIStim firmware as shown in the following example for the 1220 IP Deskphone Example of configuration file for 1220 IP Deskphone 1220SIP cfg FW DOWNLOAD MODE AUTO VERSION 04 04 09 00 lt version should be taken from the SIP software file name PROTOCOL HTTP FILENAME n P12x004 04 09 00 bin lt specify the SIP software file name here 2 Create provisioning files for the IP Deskphones with the following content The following example is for the 1220 IP Deskphone Example of provisioning file for 1220 IP Deskphone 1220SIP cfg EW March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 395 Comments infodev avaya com UNIStim IP Deskphone migration from CS 1000 to Avaya Aura DOWNLOAD MODE AUTO VERSION 04 03 12 00 lt version should be taken from the SIP software file name PROTOCOL HTTP FILENAME STIP1140e04 04 09 00 bin lt specify the SIP software file name here DEVICE CONFIG DOWNLOAD MODE FORCED FILENAME device _config dat lt name of the device configuration file PROTOCOL HTTP m Licensing DOWNLOAD MODE FORCED VERSION 0002 PROTOCOL HTTP FILENAME ipctoken cfg lt name of the license file Additional sections can be specified in the provis
149. DEVICE_CONFIG Device configuration file FW Firmware image DIALING_PLAN Dialing plan LANGUAGE Downloadable language files more than one can be specified in each section TONES Downloadable tones wav files LICENSING License files POLICY License policy files DEV_CERT Device certification files USER_KEYS User keys files LOGIN_BANNER Login banner USER_CONFIG IP Deskphone specific configuration files Provisioning file sections Provisioning is performed using the commands in the 12x0SIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration file the remaining portion of the file following that line item is ignored The symbol is used to indicate a comment Anything before a symbol is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Deskphone with SIP Software DEVICE_CONFIG used to configure various parameters in the IP Deskphone FW image files originate from Avaya only and are a
150. DIO_CODEC n codec id lt description gt is a command that specifies the codecs that are available for the user to select You can configure up to 15 codecs n means the codec number The value is 1 to 15 codec ID means the codec identifiers are as follows e PCMA e PCMU e G729 e G723 text description a text description of the codec For more information about audio codec configuration see Audio codecs on page 238 DEF_AUDIO_QUALITY Low Medium High This parameter is used to configure the default audio quality by setting the preferred audio codec order If this parameter is not present in the device configuration file the IP Deskphone uses High quality as the default value The possible parameters for this command are High Medium and Low If any other parameter is entered or if these commands are misspelled the IP Deskphone uses High as the default setting This parameter is used only if the audio codecs are not configured in the device configuration file The following codecs are used for each selection High G711 PCMU G711 PCMA G729 Medium G711 PCMA G711 PCMU G729 Low G729 G711 PCMA G711 PCMU AUTH_METHOD AUTH AUTH_INT is used to configure the SIP authentication method AUTH only authenticates username password March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 71 Comments infodev avaya com Creating the provisioning file
151. Description Router Option 3 Domain Name Server 6 Accepts the first two DNS addresses Domain Name 15 Broadcast Address 28 This is the broadcast address of the subnet The IP Deskphone automatically calculates the broadcast address if it is not provided Vendor Specific Option 43 DHCP Renewal Time 58 DHCP Rebinding Time 59 TFTP Server Name 66 Two forms of the server name are supported If a dotted decimal IP address is returned it is assumed to point to a TFTP server A full URL can also be provided to specify a protocol and FQDN Old Site Specific Options 128 131 144 157 Options are supported but not recommended for new 188 191 205 219 installations These options are reclaimed according 223 to RFC 3942 Site Specific Options 224 227 230 232 New site specific options which are recommended to 235 238 241 244 be used 247 249 251 254 The Vendor 43 or site specific options allows a vendor encapsulated or site specific option or both to transport the Nortel SIP Phone B option string with auto provisioning parameters to the IP Deskphone The administrator must use one of the site specific or vendor encapsulated option codes the method used depends on the DHCP server s capabilities and what options are already in use for other vendor devices Multiple DHCP Servers It is possible that two or more DHCP servers can respond to the DHCP Discover message When the IP Deskphone sends
152. Deskphone can connect The administrator can specify up to five different SIP domains Each SIP domain supports 2 SIP servers the Primary S1 and the Secondary S2 The System Configuration file contains the SIP server specific configuration parameters that are applied to any SIP server specified in the list of SIP domains The Server Profiles option supports two different sets of configuration parameters one specific to the Primary SIP server and one specific to the Secondary SIP server Each server can be configured separately by updating configuration parameters contained in the System Configuration file with values taken from the Server Profile configuration file Server Profile parameters are always applied on top of the System Configuration file The Server Profile file format is similar to the System Configuration file format excluding the following configuration parameters Table 64 Parameters not included in Server Profile configuration file Comments infodev avaya com SIP_DOMAIN1 SERVER_TCP_PORT2_2 CONFERENCE_URI1 SIP_DOMAIN2 SERVER_TLS_PORT2_2 ADHOC_ENABLED1 SIP_DOMAIN3 SERVER_PORT3_1 MAX_ADHOC_PORTS1 SIP_DOMAIN4 SERVER_TCP_PORT3_1 CONFERENCE_URI2 SIP_DOMAINS SERVER_TLS_PORT3_1 ADHOC_ENABLED2 SERVER_IP1_1 SERVER_PORT3_2 MAX_ADHOC_PORTS2 SERVER_IP1_2 SERVER_TCP_PORT3_2 CONFERENCE_URI3 SERVER_IP2_1 SERVER_TLS_PORT3_2 ADHOC_ENABLED3 SERVER_IP2_2 SERVER_PORT4_1 MAX_ADHOC_PORTS3 SERVER_IP3_1 SERVER_TCP_PORT4_1 CONFERENCE_URI4 SE
153. Deskphones on Avaya Aura This appendix provides information on configuring Feature Access Codes FACs and Feature Number Extensions FNEs for the IP Deskphones on Avaya Aura Related Links Configuring FACs for the IP Deskphones on page 416 Configuring FNEs on page 418 Configuring FACs for the IP Deskphones Feature Access Codes FACs are configured in System Manager SMGR in Home gt Elements gt Communication Manager gt System gt Feature Access Codes Configuring FACs 1 In System Manager go to Home gt Elements gt Communication Manager gt System gt Feature Access Codes 2 Under Feature Access Codes List click New 416 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configuring FACs for the IP Deskphones Home Elements Communication Manager System Feature Access Codes A S Feature Access Codes Select device s from Communication Manager List Feature Access Codes List J View Edit 28 Items Show 15 7 Feature Access Code Descri 43 Autorr 46 Autor N click New 3 Input FAC codes consistent with your dial plan and click Enter when finished OTT_CM1 change feature access codes Ciad Befresh Garel Clear field Help Egr Prev Page Next Page More Actions Info change feature access codes Page 10o 8 FEATURE ACCESS CODE FAC Abbreviated Dialing Listi Abbreviated Dialing List2 Abbreviated Diali
154. Disable PC Port configuration Press the Select key to turn off the PC port on the IP Deskphone A check mark in the Disable PC Port box indicates the PC port is disabled Disable PC Port can be used in an environment where administrators do not want users accessing the data network through the built in PC port Table 40 Disable PC Port configuration Disable PC Port 21 If the PC port is not disabled configure PC Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Speed box Press the Select key to access a list of PC Port Speed choices Auto e 10BT e 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a PC Port Speed Table 41 PC Port Speed configuration PC Port Speed Auto y Auto 10BT 100BT 22 If the PC port is not disabled configure PC Port Duplex in the Device Settings menu 164 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configure the device settings Use the right arrow in the Navigation key cluster to highlight the PC Port Duplex box Press the Select key to access a list of PC Port Duplex choices e Auto e Force Full e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select PC Port Duplex
155. E A C D E A C D E A B C E A C E D Note The user defined order of the codecs can be specified changed by means of the Custom keys file through the section audiocodecs See Custom keys file on page 200 When the IP Deskphone downloads the Custom keys file the IP Deskphone performs the following actions The IP Deskphone parses the section audiocodecs from the Custom keys file If the codec specified within the file exists in the list of codecs in the Device Configuration file then the codec is added to the list of the supported codecs Otherwise the codec is rejected The IP Deskphone adds the last codecs presented in the Device Configuration file to the list of supported codecs SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 25 Certificate based authentication Certificate based authentication overview Certificate based authentication allows the administrator to ensure that the IP Deskphone is authorized to access the enterprise LAN environment Certificate based authentication supports three types of Extensible Authentication Protocols EAP EAP MD5 User ID password based authentication EAP PEAP certificate based authentication EAP TLS certificate based authentication Trusted root certificates and device certificates must be installed before using EAP TLS EAP PEAP or HTTPS Certificate based authenticati
156. E R 156 Dat VLAN cee E a eve re ver a 156 Data Priority DUS stra erate acekie eet ca ert aceasta a teeta ttt Sache eee deeds 157 PC Port Wea all lect ccesc cette ase rendia eeepc Sauce neces vee a EE EAEE EEEE TEETE 157 C ched Pactra btn a Eae aE gp ra ar E Eaa nse se e a EO EEEE 157 Pon Speed and DUPIEX asta fas cae Pash R E E O EE 157 Ignore GARP ceren cette ee secre E a tee E 158 PES IN Gives eea esas ace Sg are ee dina Ea EE A cea eee EEEE EEES 158 PV QIMONEIP occie eneee sesdsoacseass adgees sein ac EEEE EEE e EOE E EEOSE 158 NAT Traversali zrezane Ra E E e a e aiaa r ER EREE 159 Configure the device Settings eresiaren e aaa aae EE 160 Chapter 14 Multiple Appearance Directory Numbet cceeeeeeeeeeeeeeeeeeeeeeees 169 Communication S rver TOO icaisenssnccdanentscesnuendde cenexanedenaticmndanads a aaa aaa eee EEEE 169 Communication Server 2000 and Communication Server 2100 cceeeeeeeeeeeeeeeeeeeeeeeneees 171 Vertical SSIS S serie aa os Sedna a aaa OEA 171 PCy sat E T A E E A E 172 Privacy UC SSNS a n e a E E cee 172 Feature dependencies and PESIICUONS aacasead as teisiccudcemacdahdpascnadenadanadienacenide dastanedeqeieanameeees 172 Chapter 15 0 e em eee etre a er er revere CE eo vere a eren 173 EEN Ts Fe 115 N Seen ene nee eee ere ere eee ee ae eee ee eee en a eer ee a mene eee 174 Configuratio N ene emer ae te eae em Tete re eine E rE Dr ee one Orne eae FEE EEEE TEE ern 175 MUN a Oat pate eat s
157. ERS 281 SRTP support with Avaya Aura 0 0 ccccceseeteeseseenes 379 STe escecetas cates E A E A 281 282 Starting DHCPv6 message eeen gor STUN STP oirne doi ea ele a e aaea 159 STUN S1 IP configuration eenen 160 STUN SZI P orai a a E e s 159 STUN S2 IP configuration eeren 160 Supported features on Avaya Aura ccccceceesseseeeeees 382 Supported subscriptions 0000 eee eee eeeeeeeeeeeeeteeeeenaeeeeeeeees 237 Support for Auto Login parameters in server profiles 15 Support instant MESSAGING 0 0 0 cece eeeeeeeeteeeeenaeeeeeeeees 237 System commands steere rres i a araea 94 System Manager ce eeeeceeeeeeeeeeeeteeeeeeeneeeeeaeeeeeeeeeeneeeee 408 System Manager 6 3 FP2 user provisioning using 408 T TOPs ene or creer pet re rete perce rere cre errr 281 TCP operation OVErViCW 0 ceecseeeteeeeenneeeteeeeeeneeeenaaes 283 Three port switch and VLAN functionality eee 225 WS sep eee aes E es ca pects wh A A 281 TLS operation OVErVICW ssniniiinssnrisirinui initiis 283 Tone configuration COMMANAS ecceeeeeetteeeeeeeeeeeaeees 89 Transport layer protocols ee eeeeeeeeeeeeeeneeeeeeeeeeenneeeeenes 236 U ONISHI siperian reneis ie biengesaiinestasesnselcbeteceestistetaest tens 395 UNIStim Software version ccccccesssesceseeeeeeeeeeeeeeeseeeeeees 124 Upgrade and convert the IP Deskphone software 122 Upgrade the SIP Software 0 0 eee eeeeeeeeeeeeeeeneeeeeaes
158. FAST_EARLY_MEDIA_ENABLE DEF_DISPLAY_IM CALL_WAITING DISTINCTIVE_RINGING USE_RPORT TOVM_SOFTKEY_ENABLE TOVM_VOICEMAIL_ALIAS TOVM_VOICEMAIL_PARAM MAX_RING_TIME ENABLE_UPDATE E911_TERMINATE_ENABLE E911_USERNAME E911_ PASSWORD FORCE_OCT_ENDDIAL SNTP_ENABLE SNTP_SERVER MADN_TIMER MADN_DIALOG DEFAULT_CFWD_NOTIFY FORCE_CFWD_NOTIFY DISPLAY_CALL_SNDR_IM_KEY RTP_MIN_PORT RTP_MAX_PORT SCA_HOLD_ BEHAVIOR SCA_APPEARANCES SCA_BROADWORKS SCA_LINE_SEIZE_EXPIRES EXP_MODULE_ENABLE PROMPT_ON_LOCATION_OTHER E911_ PROXY E911_TXLOC E911_HIDE_MESSAGE Feature configuration commands continued MENU_AUTO_ BACKOUT AUTOCLEAR_NEWCALL_MSG LOGIN_BANNER_ENABLE SECURE_UI_ENABLE PRIMARY_SERVER_PROFILE SECONDARY_SERVER_PROFILE FM_PROFILES_ENABLE FM_LANGS_ENABLE FM_SOUNDS_ ENABLE FM_IMAGES_ENABLE FM_CONFIG_ENABLE SPEEDLIST_KEY_INDEX SPEEDLIST_LABEL MAX_BLFCALLS BLF_ENABLE BLF_RESOURCE_LIST_URI FM_CERTS_ENABLE FM_LOGS_ENABLE Feature configuration 58 SIP Software for Avaya 1200 Series IP Deskphones Administration ATA_REGION HOTLINE_ENABLE SET_REQ_REFRESHER SET_RESP_REFRESHER Table continues March 2015 Comments infodev avaya com Create the device configuration file Configuration command type Configuration commands commands continued Feature configuration commands continued HOTLINE_URL SESSION_TIMER_ENABLE SESSION_TIMER_DEFAULT_SE SESSION_TIMER_MIN_SE LOGSIP_EN
159. FIG_FILES YES NO overrides the file signing of files resource files such as the device configuration file and the dial plan other than the Security Policy and Customer Certificates The values are YES and NO The default value is NO YES Signing is required NO No authentication check is performed FP_PRESENTED allows you to accept or reject a Finger Print if the resource file is not signed and if there are no customer certificates e FP_ENTERED allows you to manually enter and accept a Finger Print value if the resource file is not signed and if there are no customer certificates e SUBJ_ALT_NAME_CHECK_ENABLE YES NO allows you to verify the Subject Alternative Attribute in the presented certificate Only the IPv4 IP address is supported for this attribute The values are YES and NO The default value is NO e SECURITY_POLICY_PARAM_CHANGE allows the IP Deskphone to enter changes that are made to the security policy file in the security log file e CERT_EXPIRE allows you to select Certificate Expiration Policy The default value is LOG_EXPIRE Following are the acceptable parameter values DELETE_CERT A certificate is deleted when it expires and a security log entry is added March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 85 Comments infodev avaya com Creating the provisioning files LOG_EXPIRE A certificate is not deleted when it expires and a s
160. GITMAP Public Local call access code 9 9 1 x 9 9 1 x 9 amp amp sip n user phone amp E amp DIGITMAP Public national call access code 61 61x 10 61x 10 amp amp sip Sn user phone amp amp DIGITMAP Public international call access code 6011 GOLIST 15 oOlise 7 1S 4 amp amp sip n user phone amp amp t 8000 End of Dial Plan Tip When repeating a pattern to add a trailing cut and paste the first pattern to ensure the patterns are identical minimizes typing errors Dialing function description Dialing plan 98 As most IP Deskphone users are used to dialing digits to indicate the address of the destination there is a need to specify the rule by which digits are transformed into a URI The IP Deskphone with SIP Software dialing plan contains two sections delimited by two percent signs declarations section user pre define variables and parameters section separator digit maps list of digit maps 4 Figure 4 Sample dialing plan declarations section In the declaration section the administrator can define the variables The variables must start with a dollar sign followed by a number or a character such as 1 or a There are t
161. Go to http www avaya com support The Avaya Support page appears Click Downloads amp Documents in the menu at the top of the page Enter the IP Deskphone type in the Enter Your Product Here box From the Choose Release drop down list select the desired release of SIP software In the Select a content type pane click the Downloads radio button and click Enter OOA W DY From the search results select the desired release of the SIP Software for the IP Deskphone A new window opens 7 Scroll down the page and click the desired version of software for example SIP1165e04 03 12 00 bin The File Download window opens 8 Click Save The Save As window opens 9 Select the location to save the file and click Save 10 After the file has downloaded place the file in the correct directory on the provisioning server Perform the following procedure to convert the UNIStim software to SIP Software on the IP Deskphone Converting UNIStim software to SIP software using TFTP 1 Run the TFTP server for example Tftpd32 exe 2 Place software and configuration files in the folder of the TFTP server for example 12xx img F W file and 12xx cfg file that contains the following lines Table 15 Sample 12xx cfg configuration file FW DOWNLOAD_MODE AUTO VERSION SIP12x004 01 03 00 bin FILENAME 12xx img 128 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya
162. HCP request using an untagged no VLAN packet during any of the following scenarios e The customer network is configured to handle untagged packets for example retag them to a specific VLAN SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com DHCP options The DHCP request contains standard IP Deskphone IP DHCP option requests from the point when the IP Deskphone does not receive the VLAN information These options include the Vendor Specific and all Site Specific options 2 The DHCP server receives the request If the server is configured the DHCP server returns a DHCP Offer message with a special text string in the Vendor Specific option or one of the Site Specific options The following is the format of the text in the option VLAN A XXX YYY ZZZ where VLAN A is a substring followed with VLAN information XXX YYY ZZZ are the numbers of the supported VLANs There can be from 1 to 10 different VLANs Each VLAN is separated with a symbol 3 After receiving the DHCP Offer message the IP Deskphone scans each Vendor and Site Specific option for the VLAN A string 4 lf the IP Deskphone finds the VLAN A string it tries each VLAN and in turn XXX YYY ZZZ searches for a DHCP server 5 The search is done by sending a DHCP Discover message looking for a DHCP Offer message as a response 6 If the IP Deskphone finds a response it discontinues its DHCP exchange on
163. IP Deskphone stores the device certificate and private key in the device certificate profile specified in the DEV_CERT section of the IP Deskphone memory SFS The version specified in the DEV_CERT section is stored in the profile for future reference when determining if a new device certificate is available for download The PKCS 12 imported certificate is stored in Profile 1 Certificate Trust Line certificate verification There are two methods to validate a certificate before the IP Deskphone can use it e Certificate Revocation List CRL The Certificate Revocation List method has a limitation in the number of CRL entries used due to the limitation of the IP Deskphone memory It supports up to 100 CRL entries e Certificate Trust List CTL The Certificate Trust Line is a collection of certificates bundled together into a file and downloaded into the IP Deskphone The file is signed and all of the certificates in the bundle are inherently trusted by the IP Deskphone id the file signature is verified You can use the CTL in place of a CRL because in the IP Deskphone the CTL is much smaller than the CRL The IP Deskphone uses CTL to verify the various network elements such as proxy servers and provisioning servers For the IP Deskphone to trust any network element the certificate of the IP Deskphone must be added to the CTL The use of CTL is optional If CTL is not installed on the IP Deskphone the authentication of
164. IP Deskphone xxx where xxx is one of the following values 1220 1230 There are two methods of provisioning DHCP 1 No DHCP Manual configuration All the Device Settings parameters are configured manually on the IP Deskphone with SIP Software 152 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com NO DHCP mode 2 Yes The IP Deskphone with SIP Software is configured to get a standard set of Device Settings parameters from the DHCP server NO DHCP mode No DHCP mode is also known as Manual Device Settings In this mode the IP Deskphone does not need a DHCP server because no DHCP requests are sent during startup All necessary parameters must be configured manually or through the device configuration file The minimum following parameters must be configured to achieve normal operation e SET IP e Net Mask e Gateway e DNS IP e Provisioning server IP protocol and if user authentication is required to access the provisioning server the user credentials Note TFTP protocol does not require user authentication Device ID and password are ignored FTP protocol requires user authentication and the default Device ID is anonymous with no password HTTP protocol can operate with or without user authentication If no authentication is required make sure to clear the Device ID and password fields in the configuration dialogue SET IP Select SET IP in the Device Set
165. ITY parameter and a note has been added to Codecs preferences on the IP Deskphone on page 242 Standard 05 01 This document is up issued to support SIP Software Release 4 3 Service Pack 2 SP2 Standard 04 05 This document is up issued to reflect changes in technical content in the section IP Deskphone bug logging recovery commands Standard 04 04 This document is up issued to remove references to Broadsoft content Standard 04 03 This document is up issued for changes to the Multiuser and Multiple Appearance Directory Number sections the IP Deskphone to Server Options section and the IP Deskphone Security section Table continues 29 Comments infodev avaya com New in this release February 2012 December 2011 September 2011 August 2011 August 2011 May 2011 May 2011 April 2011 April 2011 August 2011 January 2011 January 2011 October 2010 October 2010 September 2010 August 2010 Standard 04 02 This document is up issued to include revised content in the section IP Deskphone to Server options on page 103 Standard 04 01 This document is up issued to support SIP 4 3 Standard 03 07 This document is up issued to reflect changes in technical content for the inclusion of the FAIL_BACK_TO_PRIMARY configuration parameter Standard 03 06 This document is up issued to to reflect changes in technical content for Troubleshooting Standard 03 05 This document is up issued to reflect cha
166. Incorrect MAC address Action is rejected Return to Step 1 330 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 30 Diagnostics and troubleshooting This chapter contains the following topics e IP Deskphone diagnostics on page 331 e Local diagnostic tools on page 333 e How to access the Diagnostics menu on page 334 e IP Set and DHCP information on page 335 e Network Diagnostic Tools on page 338 e Ethernet Statistics on page 340 e IP Network Statistics on page 344 e Advanced Diag Tools on page 346 e Test key on page 348 e Logging Systems on page 349 e Problem Determination Tool PDT on page 351 Diagnostic logs on page 358 IP Deskphone diagnostics Network related issues can be debugged using the Network Diagnostic Utility NDU built into the IP Deskphone Another way to diagnose a problem on an IP Deskphone is to capture a message trace using any appropriate software The IP Deskphone has Problem Determination Tools PDT These can be accessed through a SSH session using the IP address of the IP Deskphone you can configure the login and password using provisioning or manually in the network configuration window of the phone Problem Server unreachable after the IP Deskphone is powered up March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 331 Comments infodev avaya com Diagnostics and tr
167. Index DHCP server unreachable ccccccceeseeserecseeeeneneeeees 338 G DHCP server unreachable Trying to contact 18 DHCPv4 DHCPV6 server is unreachable iec 1o GAC WAY zniesiono Aenne abn iaaii 153 Dialing function description sssssenssessrneresesrrnesrersrnrenrne 98 Global search with PPM ccccceeeeeeeesseetteaeeeeeees 26 374 Dialing PI ANN 2 cca cose nonnen eaii eaae eee eenaa dads ednpr e daie aeaa rt 98 GrOup Page oaiae a nlite eee 388 Dialing plan declarations section sample eeeeees 98 Dialing plan digit map section sample eceeeeeees 98 H Dialing plan example 0 cece eee eeeeeeeeeeeeeesneeeeeeeeeeeeeeees 96 Dialing plan file on the provisioning Server eee 96 HTTPS support in Boot Mode sesscssesssssteesessteseesseees 269 dialing plan variable definitions sample c0ceee 98 Disable PG POF a r sondedesnendaaenanssanecouneecanes 156 Disable PC Port configuration ce eeeeeeeeseeeeeeeeeeneeeeeees 160 I gale Por amo Da Beane vo deni he current version of UNStm sofware nn 124 DNS Configuration 00 0 eee cesses eeeeeeeeeeeeeeeaeeeeeeeeeenaeeeeeaas 160 Ignore GARE ae Bek AS 8 take feted Sesto yet cae Geaeetecdcc onsen ert Fo ee terete Nesp SO eve gennc ne ete qg4 MStallation et nae ceca 39 DNS IOOKUP o on og Stelling the IP IP De RMON sienas anri as Documentation listing cccccceeeceeeceeceeeeeeeeeee
168. It is fast in cadence or frequency You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e CONGESTION_TONE frequency frequency2 on_time off_time used to select the tone advising the caller that the groups of lines or switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone 90 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file off_time the duration when no tone is played The IP Deskphone supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used NAT configuration commands e NAT_SIGNALLING NONE SIP_PING STUN indicates the type of protocol used for NAT traversal in the signaling port The IP Deskphone with SIP Software supports two methods of NAT traversal of the sign
169. Jan 11 2009 Contact your administrator Gal l es 9 a Figure 70 License expiry threshold warning Licensed features The following Standard features are available to all users without a token e SIP Core Features RFC3261 and SIPPING 19 e 3 way calling and conference calling e Audio codecs standard and wideband e Auto Login and Auto Logout e Busy Lamp Field BLF e Distinctive ringing e Downloadable ringtones e Standard font languages e Multiple calls per user e Server failover redundancy e Session timers e SNTP time server e Speed Dial List e Transfer to VM softkey e USB flash drive e Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya Communication Server 1000 or IP Office then extended features are available without a token e Standard features e Authentication security e Call Server Service Package March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 319 Comments infodev avaya com Licensing e Expansion Module support e Instant Messaging e Media Security SRTP e Multiuser login support NAT Traversal STUN e Proactive Voice Quality Management e PC Client Control e Signaling Security TLS e USB headset support for audio e IPv6 support The following advanced features are available with two tokens or if the IP Deskphone is registered to a recognized Avaya server
170. KTSK 8004caf4 81cfd890 125 PEND 803e50a4 8lcfd6a8 0 Q KBDR 8004b330 8lcfc5e0 125 PEND 803e50a4 81cfc558 0 0 TPDET 800684e4 818f1370 125 PEND 803e50a4 818f12a8 0 0 DRAWDET 80067f6c 81a42760 125 SUSPEND 803e7604 81a42738 0 0 RTC 800485bc 81991600 125 READY 803e50a4 81991548 0 0 CDT CDTUpdate 819903f0 125 READY 803e50a4 81990348 0 0 HDDET 80040570 8198f1e0125PEND 803e50a48198f138 0 Q i200xApp winAppTask 818fffe0 200 PEND 80489bc8 818ffe28 0 0 ETHERSET_TI8019efc0 81537670 201 READY 803e50a4 81537588 3d0004 0 tCertExpire8043e814 8152f820 240 DELAY 803d0c7c 8152f788 0 190327 1 tTimeSave 8045lacc 8152a7f0 240 DELAY 803d0c7c 8152a768 0 226509 1 mocSshMn 80127eac 8150b260 240 READY 803e50a4 8150b0f8 3d0004 0 tDcacheUpd dcacheUpd 81ab55b0 250 READY 803d0c7c 81ab54f8 0 Q Idle 800e2b68 819c1c20 253 READY 803d0c7c819clb98 0 QO tUsbKbd 802f51c 81559ef0 255READY 803d0c7c 81559e20 0 Q Figure 87 Example of the ECR log file March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 361 Comments infodev avaya com Diagnostics and troubleshooting Memory Usage Info status bytes blocks avg block max block current free 13126912 49 267896 12944576 alloc 8499952 2994 2838 cumulative alloc 78960576 1306171 60 Record 001 CRITICAL ERROR SET Logged 11 26 2007 02 46 45 Firmware B221C61 File EcrTaskMonitor c Line 548 Error 4 Description Task Monitor the HOOK task is suspended Detailed info for task ID 0x81CFEB40
171. N_PORT The minimum RTP port value is an integer between 2048 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 16384 e RTP_MAX_PORT The maximum RTP port value is an integer between 2048 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 32764 Note The RTP port configuration parameters must satisfy the constraints that RTP_MAX_PORT RTP_MIN_PORT is greater than or equal to 10 and less than 1000 Note If there is a provisioning error RTP_MIN_PORT is reset to the default value of 16384 and RTP_MAX_PORT is reset to the default value of 32764 An error message is logged The SystemConfig file stores 16384 and 32764 rather than the erroneous configuration values to indicate that the configuration attempt has been rejected e CALL_WAITING SPEAKER STREAM SPEAKER the call waiting tone is played on the IP Deskphone speaker This is the default option STREAM the call waiting tone is injected into the stream played on the transducer in use for the active call e DISTINCTIVE_RINGING YES NO YES turns on the distinctive ringing feature This is the default option NO turns off the distinctive ringing feature 66 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file USE_RPORT YES NO YES allows the IP Deskphone to
172. Other changes Migration information The following IP Deskphone migration information has been added to this document 1 UNIStim IP Deskphone migration from CS 1000 to Avaya Aura See UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 2 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office See Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 402 User provisioning Information on IP Deskphone user provisioning using System Manager 6 3 FP2 has been added to this document See User provisioning using System Manager 6 3 FP2 on page 408 Adding the IP Deskphone to Avaya Aura A Quickstart Guide Add a 1200 Series IP Deskphone to Avaya Aura has been added to this document See Adding a new IP Deskphone to Avaya Aura on page 413 Configuring FACs and FNEs Information on configuring FACs and FNEs on Avaya Aura for the IP Deskphones has been added to this document See Configuring FACs and FNEs for the IP Deskphones on page 416 Creating speed dial lists Information on creating a speed dial list on the IP Deskphone has been added to this document See Creating a speed dial list on page 420 Additional information An appendix containing a listing of reference material and additional documentation has been added to this document See Reference and additional documentation on page 423 28 SIP Software for Avaya 1200 Series IP Deskphones Administrati
173. P Deskphone order number order number IP Deskphone Graphite with icon keys without PS SIP RoHS IP Deskphone Graphite with English keys without PS SIP ROHS Handset Charcoal NTYSO9AA70 Handset cord Charcoal NTYS10AA70 Footstand kit Charcoal NTYS11AA70 Phone number label and lens NTYS12AA kit 2 3 m 7 ft CAT5 Ethernet NTYS13AA cable The IP Deskphone can be powered either by Power Over Ethernet POE or through an external AC power adapter Order the external AC adapter global power supply separately 42 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Preinstallation A Warning Do not use the AC adapter if you are connected to a Power over the Ethernet PoE connection Only use the AC adapter global power supply when you do not have a PoE connection If the IP Deskphone has a Graphical Expansion Module connected the type of power supply to the IP Deskphone controls what is functional on the Expansion Module The Expansion Module backlight can only light when the AC adapter global power supply is present On the other hand either the AC adapter global power supply or Power over Ethernet PoE to the IP Deskphone will power all of the Expansion Module s other functionality To have the backlight on for the Expansion Module the IP Deskphone should be powered by AC global power supply only Table 3 Avaya 1200 Series IP
174. P Deskphone an error is displayed and a busy tone is played 487 Request Canceled Yes Yes See default handling 488 Not Acceptable Yes Yes The response is used by the IP Deskphone when a failed media negotiation occurs 491 Request Pending Yes Yes The IP Deskphone sends and receive this message in GLARE conditions 5xx Response Server failure responses 5xx Response Send Receive Comments The IP Deskphone can send this response when a request is received but 500 Internal Server Error Yes Yes HEIP Destphang aonware enol a correct state to handle it When receiving this message the IP Deskphone displays an error for the user 501 Not Implemented No Yes See Default error handling on page 233 502 Bad Gateway No Yes See Default error handling on page 233 503 Service Unavailable Yes Yes 504 Gateway timeout No Yes See Default error handling on page 233 505 Version Not Yes vas Supported 232 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 6xx Response Global responses 6xx Response Send Receive 6xx Response Global responses Comments 600 Busy Everywhere Yes Yes The IP Deskphone can send this response when the IGNORE setting is configured to NETWORK and the user chooses to ignore an incoming call When received this response falls throug
175. P Deskphone automatically deletes the least recently used profile Similarly configurations for each user of the primary account are loaded after a user logs on to the IP Deskphone The configurations are independent of the profile if the account you use is registered as the secondary account not the primary account the IP Deskphone uses the configurations of March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 175 Comments infodev avaya com Multiuser the primary account The IP Deskphone keeps up to 24 sets of configurations one set for each user If you exceed the limit of 24 sets of configurations the IP Deskphone automatically deletes the least recently used set and a new account is registered Additional logons The Login command in the System menu allows you to register additional accounts If you log on as a secondary user you cannot change the language selection The following figure shows the secondary logon screens C Friends C Line Key a user ai ees User logi 01 17 1 54pm ne iey FOPO ad 3 Programmed Login to 4 Line Key 4 5 Line Key 5 domain com ID user2 Next abe Domain Cancel e aes a Figure 11 Example of secondary logon screens You can specify a Line Key for a new account By default the IP Deskphone selects the first unused key If the IP Deskphone reaches the configured limit on concurrent logons and you select the Login
176. P Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Contents Supported features on Avaya Aura cccccccceesscesseeeeeseceeseeecsseecessueecsueeeessesenueeeensesenes 382 Feature to FAC FNE IN IAG neste ceareciehas nsec ceeciedenrianc somecudeccoctedestececacenedemiceeeaee 384 Feature configuration detail ccceeceeceeeeeeeeeeeeeeeeeeeeaeeeeeeeeesaaaaeeeeeesanaaeeeeeeesaaeees 385 Chapter 38 Feature interactions ccccccccccseeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaeaeaeneeeesteeeeeees 388 Chapter 39 Device configuration file with Avaya Aura 0 0 cccccccccceeeeeeeeeees 390 Part 3 IP Deskphone migration 0 0 0cccccecccccce cee ceceeeeeeeeeeeeeeeaesaeeeseeseeeneeeteees 392 Chapter 40 UNIStim IP Deskphone migration from CS 1000 to Avaya Aura 393 ne acest ne gS eect ae ee ese Settee 393 PR UM ments os eee dec sess sce xece sncacesaeeceaveeecesesiasoaeceea cecrceasaeassaccneneeeesecoseaacecaiacepereecex 394 Before aac 210 U0 0 1 Reremenrerte me mernernct tren e aia Na aa 394 Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility SS IVS i asics ccna citeacetane tanh apn teeters cams eebaneeskenans Geytadeeebanmanemadeanubaedaeebngdcbenantn 395 Chapter 41 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP TTC G eee e R E E E E 401 CG adc E E E E E E 401 Regui MENIS ose pre
177. P to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect to the DHCP server and obtain an IP address To force the IP Deskphone to start with a cached IP address press the Select key A check mark in the Cached IP box indicates that the IP Deskphone is forced to start with a cached IP address Table 47 Cached IP configuration Cached IP Configure the Ethernet port mode Ignore GARP GARP requests handling The default can be overridden by pressing the Select key which places a check mark in the box Table 48 Ethernet port mode configuration Ignore GARP Enter Provisioning Parameters Server URL Protocol Device ID and Password The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters e Server URL Enter the URL of the provisioning server in the Provisioning Server URL box 166 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configure the device settings Provisioning Server URL 0 0 0 0 e Protocol Select either TFTP FTP or HTTP used for provisioning in the Protocol box Table 49 Protocol configuration Protocol TFTP TFTP FTP HTTP e Device ID Enter the Device ID used by the provisioning server for authentication of the IP Deskphone Note
178. RVER_IP3_2 SERVER_TLS_PORT4_1 ADHOC_ENABLED4 SERVER_IP4_1 SERVER_PORT4 _2 MAX_ADHOC_PORTS4 SERVER_IP4_2 SERVER_TCP_PORT4_2 CONFERENCE_URIS5 SERVER_IP5_1 SERVER_TLS_PORT4_2 ADHOC_ENABLED5 Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 207 Features SERVER_IP5 2 SERVER_PORT1_1 SERVER_TCP_PORT1_1 SERVER_TLS _PORT1_1 SERVER_PORT1 2 SERVER_TCP_PORT1 2 SERVER_TLS PORT1_2 SERVER_PORT2_1 SERVER_TCP_PORT2_1 SERVER_TLS_PORT2_1 SERVER_PORT2_ 2 SERVER_PORT5_1 SERVER_TCP_PORT5_1 SERVER_TLS_PORT5 1 SERVER_PORT5 2 SERVER_TCP_PORT5 2 SERVER_TLS PORT5 2 AUTOLOGIN_ID_KEYxx AUTOLOGIN_AUTHID_KEYxx AUTOLOGIN_ PASSWD_KEYxx AUTOLOGIN_ENABLE LLDP_ENABLE MAX_ADHOC_PORTS5 DNS_DOMAIN DHCP_ENABLE ENABLE_USB_PORT USB_HEADSET ENABLE_BT PCPORT_ENABLE EAP EAPID1 EAPID2 EAPPWD All Server Profile files are uploaded to the IP Deskphone through the standard upgrade mechanism When switching from one server to another server the IP Deskphone applies the configuration parameters for the appropriate server The Server Profile option is implemented using the following command parameters e PRIMARY_SERVER_PROFILE lt filename gt e SECONDARY_SERVER_PROFILE lt filename gt The commands are processed as follows 1 If the x_SERVER_PROFILE command is specified and contains the x Server Profile lt filename gt the Server Profile file is downloaded to the IP Deskphone during the standard upgrade mechanism
179. Required retrieve NO Held call retrieved when call is done Optional subject lt display msg gt Message displayed when selected Optional mode lt Always MidCall ldleOnly gt When the feature is displayed in the list Optional Example The following is the speed dial list for the EC500 feature set March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 421 Comments infodev avaya com Creating a speed dial list FNE_Speeddiallist txt key label EC500 Enable target 4914 mycompany com key label EC500 Disable target 4924 mycompany com key label EC500 Self Administration target 15 mycompany com subject Enter number Related Links Creating a speed dial list on page 420 422 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Appendix E References and additional documentation Related Links References on page 423 Additional documentation on page 424 References Configuring SMGR 6 2 LDAP Synchronization white paper http support avaya com css P8 documents 100145665 e System Manager Managing bulk importing and exporting See Administering Avaya Aura System Manager Release 6 3 http support avaya com css P8 documents 100168146 Application Notes for Avaya 1100 and 1200 Series IP Deskphones R3 2 with Avaya Aura Communication Manager R6 Avaya Aura Ses
180. S YES VERSION 000003 FILENAME ring wav LICENSING DOWNLOAD MODE AUTO VERSION 000001 FILENAME ipctoken cfg PECETE DOWNLOAD MODE AUTO VERSION 000001 PROTOCOL Tere FILENAME SCROOGE EXE DEV_CERT DOWNLOAD MODE AUTO VERSION 000001 PROFILE 1 PURPOSE 1L PROTOCOL JU FILENAME devcert pl2 USER_KEYS DOWNLOAD MODE AUTO VERSION 000001 PROTOCOL Tere FILENAME myRootCa pem CTE DOWNLOAD MODE AUTO VERSION 000001 PROTOCOL Tere FILENAME CELS tse CRL DOWNLOAD MODE FORCED VERSION 000002 FILENAME CRL pem PROMPT YES Device configuration section Firmware load section Dialing plan section Language files section Tone files section Licensing section Security Policy section Device certificate section Root certificate section Certificate Trust List section Certificate Revocation List section Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 49 Comments infodev avaya com Creating the provisioning files LOGGIN BANNER OWNLOAD MODE AUTO ERSION 000002 USER CONFIG OWNLOAD MODE FORCED ERSION 000001 D V FILENAME warning banner txt D V Login banner section IP Deskphone specific configuration files The following table lists the supported sections in a provisioning file Table 4 Provisioning file supported sections
181. SH or SFTP The user must provide a valid user ID and password when the User ID field is empty and an application SSH or SFTP is selected If a valid user ID and valid password are not provided 282 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 TCP TLS operation overview and the user presses the Apply context sensitive soft key one of the following error message appears Error User ID size 4 12 appears if a valid user ID is not provided Error Password size Enter 4 11 chars appears if a valid password is not provided Error User ID size 4 12 Error Password size Enter 4 11 chars appear if both a valid user ID and a valid password are not provided TCP TLS operation overview TCP is the alternative protocol the IP Deskphone uses when sending and receiving SIP requests Avaya recommends TCP for Avaya SIP enabled entities When a server initiates a TCP or TLS connection to the IP Deskphone the connection only lasts as long as the server chooses to keep the connection open a persistent connection is not maintained by the IP Deskphone How the IP Deskphone uses TCP TCP is a connection based protocol which means the IP Deskphone must first establish a connection with a target This is done using a three way handshake After the handshake process is complete and a connection is made the IP Deskphone can send
182. Soft keys Enter key self labeled Copy key Inbox key Services key Redial key Quit key Directory key Navigation keys Goodbye key Volume Control keys Applications key Headset key Hold key Mute key Dialpad Handsfree key Figure 1 Avaya 1230 IP Deskphone with SIP Software Related documentation The Avaya 1200 Series IP Deskphones with SIP Softphone User Guide explains how to do the following e use the context sensitive soft keys and Navigation key cluster e enter text e use the address book access and use the call inbox and call outbox e configure and use instant messaging e receive identify answer redirect decline or ignore an incoming call 38 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Installation overview e operate hold three way calling call transfer and call park e use other features such as speed dial call forward do not disturb and setting up conference calls e use the Multi line appearance Bridged line appearance feature For more information about using the IP Deskphones see Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 The Avaya 1200 Series IP Deskphones Getting Started Card included in the box with the IP Deskphone explains how to do the following connect the AC power adapter control the volume when answering a call make a call u
183. TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products or such successor site as designated by Avaya For Heritage Nortel Software Avaya grants You a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or for commun
184. TTP connection over TLS is established by using single or mutual authentication HTTPS support in BootC mode When a firmware upgrade is performed and there is not enough memory to allocate a buffer for new firmware the IP Deskphone automatically reboots and BootC is loaded HTTPS is supported for downloading provisioning files for example 1220SIP cfg and firmware images from the Provisioning Server It uses the embedded and customer certificates that are installed on the IP Deskphone BootC downloads the provisioning file for example 1220SIP cfg Only the FW section of this file is processed BootC uses the same settings for example Provisioning Server URL protocol that are used in normal mode BootC performs the firmware upgrade and the IP Deskphone automatically reboots again The IP Deskphone starts up with new firmware in Normal mode Note Regardless of whether the firmware upgrade was successful or not the FW section does not offer to update during the IP Deskphone reboot Both mutual authentication and server only authentication methods are supported The TLS connection cipher is set according to the security policy configured on the IP Deskphone the security policy must be configured in Normal mode The default cipher is TLS_RSA_WITH_AES_ 256 CBC_SHA Q Important Customer certificates must be installed in Normal mode March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 269 Comment
185. VITE SIP message E911_HIDE_MESSAGE Y N This parameter configures whether or not the message Emergency Calls Only is displayed when no user is logged in and the IP Deskphone is taken off hook The default is NO which means that the Emergency Calls Only message is not hidden it is displayed on the IP Deskphone when no user is logged in and the IP Deskphone is taken offhook KEEP_ALIVE_TYPE type_string This parameter indicates if OS keep alive on the connection is enabled The supported values are OS or CRLF or any string The default value is OS type_string the keep alive mode value CONN_KEEP_ALIVE conn_keep This parameter configures the time in seconds to use for the keep alive The values are from 5 to 1800 seconds The default value is 120 seconds conn_keep keep alive time in seconds MENU_AUTO_BACKOUT a menu auto back out time preference configuration used to configure the auto back out time on newly created profiles not for profiles that already exist The values in seconds are 0 15 30 60 120 300 600 The default value is 30 Example MENU_AUTO_BACKOUT 15 80 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file Note There are some application screens that do not time out Some menus such as the administration menus require the user to press the Back or Quit key to exit the
186. VQMon session reports NO disables periodic VQMon session reports Default is NO e SESSION_RPT_INT xx used to specify the interval for the periodic VQMon session report in seconds The minimum acceptable value is 60 seconds The maximum acceptable value is 600 seconds The default is 60 seconds xx is an INTEGER value in seconds System commands ADMIN_PASSWORD password used to change the default administrator password of the IP Deskphone that is used for unlocking network menus The default is 26567 738 password the administrator password ADMIN_PASSWORD_ EXPIRY seconds This parameter configures the date when the ADMIN_PWD is no longer valid and requires a new password to be downloaded from the provisioning server The value specifies the expiry date in seconds Unix Timestamp format A simple Unix Timestamp format converter is available at http www unixtimestamp org To reset the expiry date value use the following format ADMIN_PASSWORD_EXPIRY 0 HASHED_ADMIN_PASSWORD YES NO This parameter indicates whether the Admin password is hashed or not The default value is NO YES Admin password is hashed NO Admin password is not hashed IP Deskphone bug logging recovery commands RECOVERY_LEVEL controls the IP Deskphone recovery if the IP Deskphone hits any Major or Critical error The following values are used for configuring the recovery level on the IP Deskph
187. Yes Avaya unencrypted Yes Avaya encrypted Yes March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 237 Comments infodev avaya com Chapter 24 Audio codecs Overview The optional audio codecs feature allows you to select the audio compression or decompression algorithm codec used on the Avaya IP Deskphone You provision codecs using the Device Configuration file and then the user can select from the provisioned codecs using the Audio menu on the Avaya 1200 Series IP Deskphone When the user selects an audio codec that codec is used for both incoming and outgoing calls The following table lists the audio codecs supported by IP Deskphone Table 70 Audio codecs supported by IP Deskphone Codecs Description G 723 1 This codec is a compressed nonwideband audio codec It provides high quality audio with less network connection requirements This codec is ideal for bandwidth conscious environments that do not support higher quality encoding Expanded support of the existing G 729a codec with Annex allows for two byte Silence Insertion Descriptor SID frame for CNG G 711 a law PCMA G 711 mu law PCMA G 729 In the case of an upgrade from a UNIStim IP Deskphone or an earlier version of the SIP firmware Avaya recommends that you specify the preferred codec in the Device Configuration file otherwise the default value is used The G 711 codec PCMU and PCMA is always used to place
188. _PORT1_2 SERVER_TLS_PORT2_2 SERVER_TLS_PORT3_2 SERVER_TLS_PORT4_2 SERVER_TLS_PORT5 2 CACHED_IP_ENABLED DHCP_UNTAG_ENABLED IPV6_ENABLE KEEPALIVE_RETRIES SURV_SIP_SVR_ENABLE SERVER_TCP_PORT2_1 SERVER_TCP_PORT3_1 SERVER_TCP_PORT4_1 SERVER_TCP_PORT5 1 SERVER_TLS_PORT1_1 SERVER_TLS_PORT2_1 SERVER_TLS_PORT3_1 SERVER_TLS_PORT4_1 SERVER_TLS_PORT5_1 REGISTER_RETRY_MAXTIME TCP_SIP_PING_FAILBACK March 2015 Feature VMAIL MAX_LOGINS onguan VMAIL_DELAY MAX_INBOX_ENTRIES commands IP_OFFICE_ENABLE MAX_OUTBOX_ENTRIES IPOFFICE_MSG_CODE MAX_REJECTREASONS IPOFFICE_CONF_CODE MAX_CALLSUBJECT IPOFFICE_CONF_CODE MAX_PRESENCENOTE LLDP_WAITING_TIME USE_PUBLISH_FOR_PRESENCE AUTOLOGIN_ ENABLE DEF_LANG AUTOLOGIN_AUTHID_KEYxx MAX_IM_ENTRIES PROMPT_AUTHNAME_ENABLE MAX_ADDR_BOOK_ENTRIES AUTO_UPDATE ADDR_BOOK_MODE AUTO_UPDATE_TIME DEF_AUDIO_ QUALITY AUTO_UPDATE_TIME_ RANGE TRANSFER_TYPE ENABLE_PRACK REDIRECT_TYPE SELECT_LAST_INCOMING TECH_SUPPORT_LABEL SERVICE_PACKAGE_PROTOCOL TECH_SUPPORT_ADDRESS Feature PROXY_CHECKING HOLD_TYPE seat ata ENABLE _BT ENABLE_3WAY_CALL continued AUTH_METHOD DISABLE_PRIVACY_UI BANNER DISABLE_OCT_ENDDIAL Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 57 Comments infodev avaya com Creating the provisioning files Configuration command type Configuration commands FORCE_BANNER DST_ENABLED TIMEZONE_OFFSET FORCE_TIME_ZONE IM_MODE IM_NOTIFY
189. a system If using this procedure to perform the migration then the IP Deskphone users must manually input their login and password after migration in order to register with Avaya Aura and obtain telephony services Configuring IP Deskphone auto registration requires knowledge of which phones belong to which users and the passwords for all users this is out of scope of this procedure Related Links UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 Requirements Ensure that the following requirements for migration have been implemented e The IP Deskphones are running UNIStim Release 3 3 firmware release or newer The latest firmware is recommended 062xC8Q DHCP is enabled on the IP Deskphones The DHCP option should be set to YES in the Network Configuration menu e Auto Provisioning for the Provisioning Server is enabled on the IP Deskphones Check the Provision Server option check box in the Network Configuration gt Auto menu e There is access to the Avaya Aura Utility Services through a web interface There are no network outages during migration The DHCP server the CS 1000 system and Avaya Aura are available in the network There are no power outages during the migration A power outage during the software upgrade can cause corruption of the IP Deskphone software As a result the IP Deskphone might not be able to start up and may require repair Related Links UNIStim IP Deskphone migration
190. a Discover message it waits for 1 second to collect all the responses If there is more than one response the IP Deskphone selects the response with the longest lease time If the lease time is identical the first response is selected Configure the DHCP server to support SIP IP Deskphone class identifier After the DHCP server is configured to recognize the IP Deskphone with SIP Software as a unique IP Deskphone the DHCP server can treat the IP Deskphone differently than other DHCP March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 105 Comments infodev avaya com Configure the DHCP Server Deskphones An IP Deskphone aware DHCP server can automatically configure IP Deskphones by sending all information that the IP Deskphone requires The IP Deskphone and the DHCP server communicate using a unique class identifier After the IP Deskphone first sends the DHCP DISCOVER it includes the Nortel SIP Phone A ASCII string within the Vendor Class Identifier Option 60 The DHCP server recognizes this special Vendor Class Identifier Option 60 and sends back OFFER which also includes the same Vendor Class Identifier This makes it possible to notify the IP Deskphone with SIP Software that the server is IP Deskphone aware and that it is safe to accept the offer from the server Every IP Deskphone with SIP Software fills in the Vendor Class ID option of the DHCPDISCOVER and DHCPREQUEST messages with the null terminated
191. a cess case Saw a dec E E EEEE E A A AE E E E E eae E E 316 License not available WENNING scesceesesssescatazecctserreedesssissdeessbeskeedsuaseesn Seven sseqpeasnecdadeeeree 316 License 6xpiry WEN MING 56 sscs senescence benemrsaoenodtcaneroestendadidoiedesEa ee eee aie 317 Evaluation period expiry Warningd 2 ccccceeeeeeeeeeeneeeeeeeeaeaaeeeeeeeeeaaaeeeeeeesaaaeeeeeseeaaeeeeees 317 Evaluation threshold Weir WG bas ccseenaceed canst cies het beneeceninenidetees leet iew cox siescwseecarteedeeeecee 318 Licensing expiry threshold Warring geese sicvcete laces teunc noseeeteneieeieceetee eae eaten icen dei teactetus 318 Licensed UI wee eas recectosscatene eee aee i e a as eco aar Eet FEE ia aE Fa PEON 319 Chapter 28 PC Client Softphone interworking ccccccccceceeeeeeeeneeeeeeeeeeeeeeeeeeetes 321 Pre granting authorization for the Answer Mode eceeceeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeesaneeeeeeeea 321 Answer Mode Settings SCr OO aac Scots niaaa aa aiaa Enia EE iiia EAR 322 Allow Mod Settings SCreGNisssrecsies csee ieee eE a aa REEERE 323 Allow PSS OSS C1 hanno rete ceeds eh Stde Rp aast ndsndeshcdccun ied soscseeteeuten ees steeete eck nace 324 Automatically answering BCAlls fceccc2cc cenedcsestenassneaeieencredebesiialasoncedeiuiescesieenedcus ttnan nnnm Ennen Enn 326 Configuration of the PC Client Softphone c cccceeeeeeeeeeeeeeeeeeeeeeeeeeeaeaeeeeeeeeaaaeeeeeeesaaeaes 327 Chapter 29 Maimtemani Ce is
192. account a IP Deskphone icon displays the state of the call such as when the call is on hold or is ringing If there is more than one call the state of the most active call is displayed March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 179 Comments infodev avaya com Multiuser e Missed incoming calls and new voice mail messages for the account are indicated with an icon The icon supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information The MADN do not disturb and call forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The account that you select determines e the proxy used e the domain name used for the call target if none was specified e the caller the target sees is calling e the service package dependent features that are available Receiving a call When you receive an incoming call the account that the call is intended for is displayed on the IP Deskphone The line key of that account displays the icon for an incoming call You cannot use a different account to answer the call If you are receiving multiple calls at the same time a list of all active and incoming calls appears If you select a specific call in the list you can choose to answer or process that specific call The IP Deskphone sorts the list by the m
193. account regardless of the primary account you use for example voice mail ID The IP Deskphone receives and answers calls targeted at any of the registered accounts the incoming call screen indicates who the call is for You can place an outgoing call using any of the accounts the account that you use is displayed on the dialing screen When a call is active information from both local and remote parties appear on the screen Regardless of which account receives the call incoming call logs outgoing call logs and instant messages appear in a single list The IP Deskphone indicates the local user in the detailed view of the entry Some features are only available to the primary account such as instant messaging retrieving parked calls by token and establishing ad hoc conference calls If you log off of the primary account the IP Deskphone unregisters all other accounts at the same time These accounts are registered automatically after you log on the primary account it is possible to use a different primary account to log on again When the IP Deskphone restarts all accounts March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 173 Comments infodev avaya com Multiuser that were logged in before the IP Deskphone restarted are automatically logged back on The provisioning server can also configure the users who are allowed to log on to the IP Deskphone Navigation e Configuration on page 175 I
194. ae Ao peace seem seine E eE EE ater EEE 175 Additional WOON s seitas ra aea a aaa ae aE aaa a Ta e a E a Aa TEANA 176 Automatic logoi oreen a a a E eee E 176 L gging Offi desard a a aea EE EA aa h EE EE OA E ERORE ESE 177 Primary account OOO Ula ceisiai ae iepenen EE EEEE DE EEE EARE EEEE 177 Secondary account IOQOUL gcdccadehsediactdencinneserencchsndednccdeesgubsesnsdebiantanzedntansnshteiseiuateeaeoueess 178 SENE VOU onci e E E ET 178 B 10 f MU g 0 012 6 16 ements eam emt ete eee Neer metre e e E eee ener 178 Line KEYS siaii eae Ba eae A alee ae a Uae te latter ial tatiana 179 Making a Calles tester rennin en ete tren ere emer Nr er re oe eee ene eer emer arr meena 180 Receiving gt ee nn ee nee ee Ree e e a ee eee ee eee 180 Beingima ea aa iraa aE E E E 180 Instant messages reniei se re Pere a a aa e Ee Maes sae me Reet aada eer Ea a Ea 181 Men Tea vas scans eeaeee riae aa eaa i a aa AA DAAE EE 182 Modifying SSNS ness eae goioet retrimite paaie EEEo Eaa Ee Eer aada EE EE 182 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 7 Comments infodev avaya com Contents Per account call notification OPUONS 22sec gecscuisscedseenveenreacnaciscdceadyedaseeginedawencsar das eueveseswiccunste 182 IM Settings spee sca oa aE oea aE TEREE ae 182 Voice Mail Se MGS cee cctccecscateetecc cde inaenea areae aeaa iiaea eaei iaei 182 Remembering settings after logout sseessrsnseeettrtttsetrttttterrtttttt
195. after the active call is released When this message is displayed the user can e wait until the IP Deskphone receives the required IP address from DHCP open the Device Settings menu by double pressing the Services key and try to re configure the IP Deskphone The message window closes automatically when the IP Deskphone receives a new valid IPv4 IPv6 address For more information see DHCP server unreachable on page 338 Handling fixed keys for multiple calls In SIP 4 4 the behaviour of the following fixed keys when there are multiple calls has been aligned e Line key e Goodbye Release button e Mute e Hold e Handsfree e Headset e Hookswitch If there is an active established call the key action applies to this active call 18 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Features When there is no active call the key action is applied to the call that is highlighted in the list of calls Phone behavior after fixed key press If there is one or more calls the behavior of the IP Deskphone after pressing a fixed key is the following Goodbye Release Mute Hold Headset Handsfree and Hookswitch If there is an active established call the key action applies to this active call If there is no established call the key action is applied to the call highlighted in the list of calls Note Some actions may be ignored in certain conditions such as
196. ager PPM processes SOAP messages over HTTP HTTPS with digest authentication PPM is responsible for maintaining and managing an end user s personal information in the system This information includes but is not limited to contact list information profile information session history access control lists and other permissions management In addition to communicating with other server components for managing the data within the infrastructure servers the PPM also interfaces directly with end clients SIP 4 4 supports the following functionality with PPM e retrieving contact list from PPM e adding and deleting contacts updating contact e searching user e retrieving E911 numbers e PPM reboot mechanism Configuration parameter The ENABLE_SERVICE_PACKAGE configuration parameter is expanded to include the value PPM which switches the mode to obtain PPM data Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Configuration on page 373 Contact lists and PPM on page 373 Emergency numbers on page 373 Global search with PPM on page 374 PPM reboot mechanism on page 374 372 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configuration Configuration To enable support for PPM configure the following parameter in the device configuration file ENABLE_SERVICE_PACKAGE PPM Related Links Personal Profile Manager support on page 25 Conta
197. ailure responses 4xx Response Send Receive Comments The IP Deskphone generates this response for requests to unknown users Receiving this response falls through to the default handling 404 Not found Yes Yes The IP Deskphone ends this response to a known method if it is received at a time when the IP Deskphone is not prepared 405 Method not allowed Yes Yes to handle or the request is missing necessary information Receiving this response falls through to the default handling The IP Deskphone can send this response when receiving a REFER 406 Not acceptable Yes Yes request which has an unsupported URI Receiving this response falls through to the default handling 407 Proxy authentication a No Yes See 401 required 408 Request timeout No Yes See default handling 410 Gone No Yes See Default error handling on page 233 See Default error handling on page 233 The IP Deskphone does not 413 Request entity too No Yes large automatically retry if a retry after header is present a Request URE tooo Yes See Default error handling on page 233 The IP Deskphone can send this response when an incorrect content type 415 Unsupported Media Yes Yes is detected for a request Receiving this response falls through to the default handling See Default error handling on page 233 The IP Deskphone can respond with a 420 when checking required extensions 420 Bad Extension Yes Yes of incoming re
198. ain or SIP address is in the system EE Allow Addresses E Co hortel ca Co macadamian com chad macadamian com 172 20 100 19 Delete Back ee i eames scans Faas Figure 74 Allow Addresses screen with domains and SIP addresses The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with no entries listed Table 98 Context sensitive soft keys for the Allow Addresses screen with no entries listed Context sensitive soft key Action Save Saves the entered domain or SIP address in a list and displays the list content abc Changes from alphanumeric and numeric entry abc to 123 Clear Erases all entered characters Back Returns you to the previous screen The following table describes the function of the Context sensitive soft keys for the Allow Addresses screen with a list of entries March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 325 Comments infodev avaya com PC Client Softphone interworking Table 99 Context sensitive soft keys for the Allow Addresses screen with entries listed Context sensitive soft key Action Add Displays the entry content Edit Selects the current entry and displays the entry content with a populated field Delete Deletes the selected domain from the list Back Returns you to the Answer Mode Settings screen The following table describes the outs
199. aling List2 Access Code Abbreviated Dialing List3 Access Code Abbreviated Dial Prgm Group List Access Code Ring Again Automatic Callback Activation Automatic Call Back Automatic Callback Deactivation Automatic Call Back Cancel Call Forward Busy Call Forwarding Activation Busy DA Call Forward Busy No Answer Call Forward All Calls Call Forwarding Activation All Call Forward All Call Forward Disable Call Forwarding Deactivation Call Forward Cancel Call Park Access Code Call Park Call Park Answer Back Access Code Call Park Answer Back Call Pickup Call Pickup Access Code Call Pick Up Charge Account Forced CDR Account Code Access Code Conference 3 or 6 Party Conference on Answer Selectable Conferee Disconnect for last party Drop Last Added Party Call Pickup Directed DPU Directed Call Pickup Access Code Directed Call Pick Up Call Pickup Directed GPU Directed Group Call Pickup Access Code Extended Group Call Pickup Access Code Extended Group Call Pickup Mobile X EC500 Self Administration Access Code Enhanced EC500 Activation Off Pbx Call Enable Enhanced EC500 Deactivation 384 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com Off Pbx Call Disable Table continues March 2015 Feature configuration details CS 1000 feature name FAC name
200. aling path SIP_PING and STUN NONE If the value is not configured as None this parameter overrides the value of the parameter SIP_PING in the device configuration file SIP_PING an Avaya proprietary NAT traversal protocol Note that SIP_PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method NAT_MEDIA NONE STUN indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT_MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCP port x is the binding lifetime in seconds Q important NAT_TTL x is used for future development Currently the default value is 2 minutes 120 seconds and IP Deskphones do not process or use the value defined in NAT_TTL x The IP Deskphone always pings the ports at regular intervals of 60 seconds regardless of the NAT_TTL value e STUN_SERVER_IP1 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IP addresses can be provisioned ip_address is the IP address of STUN Server 1 e STUN_SERVER_IP2 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN Server IP addresses can be provisioned ip_address is the IP address of STUN Server 2 e STUN_SERVER_PORT1 port_number the port number
201. all frames transmitted by the Ethernet driver have the 802 1Q tag bytes inserted between the source MAC address and the protocol type field Voice VLAN Configure the Voice VLAN 154 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com VLAN Filter Table 21 Telephony Port incoming Voice VLAN Setting Result No VLAN default setting All telephony traffic that is transmitted on the telephony port is forwarded untagged Manual value from 1 to 4094 All telephony traffic that is transmitted on the telephony port has an 802 1q header appended and its Voice VLAN ID is set to the value manually configured here Enter a value from 1 to 4094 VLAN Filter Configure the VLAN Filter not available if Voice VLAN is configured as No Table 22 VLAN Filter VLAN Filter Setting Result Enabled box is checked Traffic is forwarded to the IP Deskphone port based on a review of the MAC address of the packet as well as the 802 1q tag value Traffic is forwarded through the IP Deskphone port to the network stack of the IP Deskphone only if the packet matches the MAC address of the IP Deskphone and contains the Voice VLAN tag If the Automatic VLAN Discovery feature is used the filter is adjusted dynamically as the IP Deskphone validates the VLAN suggested by DHCP Disabled The VLAN filter is disabled by default If the VLAN filter is disabled traffic
202. an alert report based on the packet loss PACKET_LOSS_WARN xx the threshold to send a report on Packet Loss greater than xx The default is 256 1 Using a value of 0 resets the threshold to the default value xx is an INTEGER value scaled by 256 that is used as the threshold The range is 1 to 25600 PACKET_LOSS_EXCE xx the threshold to send a report on Packet Loss greater than xx The default is 1280 5 Using a value of 0 resets the threshold to the default value xx is an INTEGER value scaled by 256 that is used as the threshold The range is 1 to 25600 JITTER_ENABLE YES NO used to enable or disable alerts based on the inter arrival Jitter on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second YES enables the sending of an alert report based on jitter detection NO disables the sending of an alert report based on jitter detection JITTER_WARN xx the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276 50 ms Using a value of 0 resets the threshold to the default value xx is an INTEGER value used as threshold JITTER_EXCE xx the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276
203. ancide hie eeaiaciexeueeeleees 259 Tr st d Certificates Serendra teases tasers ass a see a ide akaa eaten 260 Device Certificates SONS epee sessensicadcecerecesecaunidesdadeesepeue tbcitedaerexesacdetdeecdcsebecexseeseadesdoaeedece 261 CRE SS Ss sce ectcnctss ents actdneanaccegladabaad dcmatanctehasdanadoexautadateseasaintand AA EAE OE E EEE 263 C 6 lt 7 1 eee ene emcee Meee erie a viet ee re ene en ae art enn ne E nt 264 EAP A thentication Heemete ete elena itty ele i a eset ee eee eee tome as Ree ee aea 265 EAP DISADIOG sei ce E daniesewducedennceneveut deus cnddbeBdacecchecant acedandeuun ant cos Uecweeendncevabuvenidebdtelss 267 EAP MDS crer ee E e ued nmcncecete coc ves vacuandeeensateresueeacsaceecuweaseasererdecneeecs 268 AN mE D E A AEEA EA E E E E E didaecegenche 268 EAP PEAP croea E C E E E 268 EAP FRe aUthe MCA UO dec cedee casi natteedtncdendianiedsescetnedteceanesodesndelddeccdbasboadeeareeadecientaeMeraecattg 268 Provisioning configuration file COWNlOad 2 c ecceeeeeeeee eee eeeeeeeeeaeeeeeeeeeeaeeaeeeeeeeaaaeeeeeeesanaaes 269 Provisioning configuration files download through HTTPS seeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeees 269 HTTPS support in BootC ODS ach cerca aces asierex satiated Sasa cctmdatteine asi onead ame dcoeaenaniedon ac loadandetete 269 Singl ATG AU eae secere e a ea ai aa E a Daai EERE 270 Mutual et iat 1g le 10 eeenene mee en ea aD One reer Penn nnnay Coats le ee ieee str aee tense ei
204. anguage For a new user login the IP Deskphone creates a new user profile All menus remain in the specified language When a new user is created the default language used is obtained from the DeviceConfig setting and stored as a user preference after which the user preference for language is always used If a user has already logged in and either defaulted or chosen English as the user language preference changing the configuration files does not affect the user s language display Create the device configuration file After the IP Deskphone downloads the provisioning file from the provisioning server the IP Deskphone reads the DEVICE_CONFIG section and is directed to download the device configuration file from the provisioning server The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE_CONFIG section of the provisioning file The following is an example of a device configuration file Server and Network configuration commands DNS DOMAIN corp your company com IP_DOMAIN1 your company com HRY IPL Il e123 ERVER IP1 2 10 1 2 4 ERVER PORT1 1 5060 ERVER PORT1 2 5060 NnNnNnNN March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 55 Comments infodev avaya com Creating the provisioning files VOICE FEATURE configuration commands AIL 5555 AIL DELAY 300
205. arameter overrides the value of the parameter SIP_PING specified by the device configuration file for NAT_SIGNALLING If the value for NAT traversal is set to None the value of SIP_PING if specified by the device configuration file for NAT_SIGNALLING is used instead NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal NAT Media The IP Deskphone with SIP Software supports STUN for media path the NAT traversal The NAT Media feature can be disabled by setting the NAT_Media field in Device Settings menu to NONE Note STUN protocol cannot coexist with Application Layer Gateway ALG Media Portals or RTP Proxy servers If STUN is selected ensure none of these devices are configured in the SIP Proxy server NAT TTL Enter the Time to Live TTL in seconds for the NATport if STUN is enabled The IP Deskphone with SIP Software pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports STUN S1 IP Enter an IP address for the STUN S1 IP device The STUN server must reside in the public Internet for STUN protocol to be effective STUN S2 IP Enter an IP address for the STUN S2 IP device The STUN server must reside in the public Internet for STUN protocol to be effective March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 159 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software Configure the devi
206. arch is initiated from the IP Deskphone PPM allows the IP Deskphone to search the Session Manager database for administered users This search is based on search criteria sent in the request IP Deskphone users can search using the following criteria e User Name login name of the user for example 508 abc com e First Name e Last Name e Phone Number All users who correspond to the submitted criteria are retrieved from the database and displayed as list It is possible to call any contact in the list save any contact from the list to the Adress Book and view the contact details Note A maximum of 250 contacts can be loaded from PPM using global search One X PC Client Control SIP 4 4 introduces support of a shared control mechanism where a soft client application such as one X Communicator or one X Agent Desktop creates a shared control session with a controlled IP Deskphone with SIP software Note The SIP shared control mechanism only works between SIP endpoints that are based on Spark Client Platform XML messaging The following call scenarios with PC Client Control are supported e Receive a call e Make a call End a call e Ignore a call Note This feature is not supported for users who have more than one Session Manager configured in their properties on Avaya Aura Embedded device certificates TLS connection with Avaya Aura Session Manager requires mutual authentication by default Mutua
207. arded Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Deskphone to start with a cached IP address in the event that the IP Deskphone cannot connect to the DHCP server and obtain an IP address Port Speed and Duplex In the Network menu Auto Negotiation mode is the default setting for initial startup Typically the IP Deskphone is connected to a network that supports Auto Negotiation and the IP Deskphone selects the best speed and duplex mode available There is no intervention required under normal operation Q important Avaya recommends that Auto Negotiation mode is used on the network and the IP Deskphone Use Full Duplex mode only when the entire network is running in Full Duplex mode Otherwise a duplex mismatch results March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 157 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software If the IP Deskphone is connected to a network configured for Full Duplex mode only the IP Deskphone cannot automatically negotiate the proper configuration Therefore in this instance to allow the IP Deskphone to work at the optinum speed and duplex mode Full Duplex mode must be enabled Ignore GARP Gratuitous Address Resolution Protocol GARP Protection prevents the IP Deskphone with SIP Software from GARP spoof attacks on the network Th
208. are examples of valid and invalid formats of SRTP read and write patterns March 2015 Comments infodev avaya com SIP Software for Avaya 1200 Series IP Deskphones Administration 287 Security Example of valid formats SFTP_READ_PATTERNS cfg rel re2 re3 dat SFTP_WRITE_PATTERNS cfg txt wr1 wr2 Example of an invalid format cfg txt For the SFTP file read and write pattern entries to be valid there must be no space between the extensions Note SFTP writes can only be made to the sftpWr folder You are only allowed to write a file that is 10 or less of the available space on the folder If a file size greater than 10 is written a write failure occurs and the system logs the following event 1042 Minor TUE JAN 02 19 08 18 2007 353 i fw build util sshapp sftpS erver c 691 File sftpWr lf wrl too large to write Note If logon failures occur for SSH and SFTP applications the system logs the following event 1040 Minor TUE JAN 02 20 12 14 2007 4189 i fw build sshapp sshServer c 616 SSH Authentication Failed Manually configure the IP Deskphone for UDP and TCP After you enable the administration user interface you can manually change network settings on the IP Deskphone You can manually configure the IP Deskphone through the Server Settings menu Note To meet security requirements the local administration user interface of the IP Deskphone can
209. are for Avaya 1200 Series IP Deskphones Administration 165 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software 26 27 28 29 Table 45 Data Priority bits configuration Data Priority bits Auto v Auto Value from 0 to 7 Configure PC Port Untag All which configures PC Port VLAN Tag Stripping Check the check box by pressing the Select key in the Navigation key cluster to enable this item If the check box is not checked tag stripping is disabled and the packet is sent to the PC port unmodified If the check box is checked tag stripping is enabled and the 802 1q header is removed assuming one exists from the packet before it is forwarded through the PC port If Data VLAN is enabled in step 15 PC Port Untag All is enabled and the check box is checked by default In this case the outgoing tag is stripped Override the default by pressing the Select key to remove the checkmark If Data VLAN is disabled PC Port Untag All is disabled and the check box is not checked by default In this case the ingress tag is not stripped The default can be overridden by pressing the Select key which places a checkmark in the box Table 46 PC Port Untag All Configuration in Device Settings menu PC Port Untag all Configure Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached I
210. ation ID When you configure Multiuser consider the following parameters MAX LOGINS represents the number of user accounts that can log on at the same time Configure MAX_LOGINS to any value greater than one the default is 24 e Configure DOD_ENABLE to NO a secondary user cannot log on if DOD_ENABLE is enabled The default value is NO e The SELECT_LAST INCOMING parameter determines call selection when multiple calls are in the Ringing state If you configure SELECT LAST INCOMING to NO the first selected call remains the selected call as new calls are added to or drop from the list of ringing calls If you configure this value to YES the selected call becomes the ringing call last added to the list The default value is NO Initial logon To logon for the first time you must enter a user name and password and specify if the logon is permanent or not On the logon screen you can choose which domain you want to access and change the language you want to use You can use the Domain key only to select a domain from the configured list you cannot modify domains Hit User login Login to domain com ID user ab Domain EE Se Figure 10 Primary logon screen After you log on the idle screen appears on the IP Deskphone If there is no profile for the primary account the IP Deskphone automatically creates a profile You can create up to five profiles If you exceed the limit of five profiles the I
211. ation is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS Accessing the Keycode Retrieval System The Keycode Retrieval System KRS User Guide provides important IP Deskphone licensing information You must register for access to KRS The ollowing section describes how to access the KRS User Guide Registering for access to KRS 1 Go to http support avaya com krs Users must have an Avaya Access registration profile to access the KRS application 2 Follow the instructions on this page to obtain an Avaya Access registration profile and to request access to KRS 3 On the right side of the page click KRS Site and log in when prompted 4 Select IP CLIENTS from the list for the product whose keycodes you would like to access Licensing framework The licensing framework contains the fundamental infrastructure required to deliver a token based licensing model that consists of a node locked based licensing server and a licensing client The licensing framework consists of the following components e License Server node locked embedded in the IP Deskphone and calls the server locally e License Client resides in the IP Deskphone and makes requests to the License Server for tokens e KRS integration a key or license generator provided with the CKLT solution which is integrated into the Keycode Retrieval System KRS Characteristics of the licensing framework The following li
212. ations for the phone s vendor class id when you want to have specific handling for different phone types dhcpd conf Custom options for Avaya 1100 and 1200 phones Gilals Siw lex ZScc UNS tee match if substring option vendor class identifier 0 14 Nortel i2004 A option tftp server name http lt IP address gt 106 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configure DHCP Server with auto provision data Glass viike TZD i match if substring option vendor class identifier 0 18 Nortel SIP Phone A option tftp server name http lt IP address gt pool range 192 GS 6Se sox 192 1LGS soo rome allow members of 11xx12xxUNIStim allow members of 11xx12xxSIP The following is an example of the similar handling but for the Open DHCP Server s configuration file OpenDHCPServer ini GLOBAL OPTIONS SubnetMask 255 255 255 0 Router 192 168 1 101 TFTPServerName tftp 192 168 1 169 Custom options for Avaya 1100 and 1200 SIP phones RANGE SET FilterVendorClass Nortel SIP Phone A DHCPRange 1 92 168 1 210 192 168 1 220 TFTPServerName http 192 168 1 188 Custom options for Avaya 1100 and 1200 UNIStim phones RANGE SET FilterVendorClass Nortel i2004 A DHCPRange 1 92 168 1 230 192 168 1 240 TFTPServerName tftp 192 168 1 188 Refer to your DHCP server s do
213. attempted unauthorized access use of modification of this system is strictly prohibited p applicadle domestic and foreign lave The use of this system may be monitored and recorded for administrative and security reason Anyone accessing this system expressly consents to such monitoring and recording and is O Supported Browsers Intemet Explorer 8 x Ox or 10 x or Firefox 15 0 16 0 or 170 Figure 98 System Manager login page 2 Enter your User ID and password and click Log On The System Manager front page opens as shown in the following figure 408 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 Administrators Collaboration Environment Bar Manage Administrative Users pnas Collaboration Environment CE Elements Directory Synchronization Bul Synchronize users with the enterprise Communication Manager directory Manage Communication Manager 5 2 and higher elements Groups amp Roles Cor Manage groups roles and assign roles to Communication Server 1000 users Manage Communication Server 1000 elements Evi User Management Manage users shared user resources and t onferencing provision users Manage Conferencing Multimedia Server Ge objects User Provisioning Rule User Provisioning Rule IP Office Inv Manage IP Office elements Meeting Exchange Lic Manage Meeting Exchange and Avaya Aura Conferencing
214. atures Figure 56 Licensing menu March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 307 Comments infodev avaya com Licensing Licensable features Licensable features are divided into three groups 1 Basic Feature Set 2 Enhanced Feature Set 1 token required 3 Advanced Feature Set 2 tokens required The Basic Feature Set is always enabled on the IP Deskphone Enabling the Enhanced Feature Set requires an additional token Enabling the Advanced d Feature Set requires two tokens When connected to an Avaya Server the IP Deskphone gets an additional token This means that the Enhanced Feature Set is available when the IP Deskphone connects to an Avaya Server Access Licensed Features list The Licensed Features screen can be accessed through the IP Deskphone by pressing the Globe key twice and then selecting Prefs gt Network gt Licensing gt 2 Features 2 Features Figure 57 Licensing menu The Licensable Features list displays 308 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Licensable features Figure 58 12xx Licensable Features allowed by license March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 309 Comments infodev avaya com Licensing Fes Figure 59 12xx Licensable Features not allowed by license Node locked license mode In the node locked license mode the IP Desk
215. authentication name is not configured e AUTOLOGIN_AUTHID_KEY nn xx This parameter specifies the authentication name to be used for a specific key nn the key number 01 maximum number of keys supported on the IP Deskphone xx the authorization ID for that key s login Create the IP Deskphone specific configuration file If the IP Deskphone encounters a USER_CONFIG section while parsing the 12x0SIP cfg configuration file the IP Deskphone downloads the IP Deskphone specific configuration file SIP lt MAC ID gt cfg from the provisioning server IP Deskphone specific configuration files support customizing the IP Deskphone on a IP Deskphone user level Parameters in the device configuration file can be overwritten with a IP Deskphone specific configuration file Most of the parameters in the IP Deskphone configuration file are saved on the IP Deskphone Removing a parameter from the IP Deskphone configuration file does not change the parameters saved on a configured IP Deskphone If a parameter is configured only in the IP Deskphone specific configuration file removing the IP Deskphone specific configuration file does not clear the setting Q Important If the 12x0SIP cfg configuration file contains a USER_CONFIG section Avaya recommends that DOWNLOAD_MODE be configured as FORCED This is a global setting for all IP Deskphones used to determine if the MAC ID file should be read Alternatively if the user wants
216. authentication status of the supplicant 3 Authentication server performs authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu The RADIUS server is the authentication server and performs the actual authentication of the supplicant The following EAP methods are supported EAP MDS on page 268 146 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Authorization e EAP TLS on page 268 EAP PEAP on page 268 The following options are available for the administrator e When EAP MD5 is selected the administrator is prompted to enter ID1 and Password e When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 contains same value of ID1 e When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is required to enter CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and optionally the Hostname e When Disabled mode is selected the existing IDs and Passwords are erased Authorization If 802 1x is configured and the IP Deskphone is physically connected to the network the IP Deskphone supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Deskphone also initiates 802 1x au
217. aya 1200 Series IP Deskphones Administration 111 Comments infodev avaya com Configure the DHCP Server Parameter Value Description dp Diffserv Codepoin t Value from 0 to 8 802 1Q p bit for data stream cdiff Value from 0 to 255 Diffserv code points for control messages mdiff Value from 0 to 255 DiffServ code point for media packets pcuntag y for yes Enable tag stripping on packets forwarded to PC port n for no dscpovr y for yes DSCP Precedence Override n for no Miscellaneous bt 1100 only y for yes Enable Bluetooth Avaya 1140E 1165E IP Deskphone only n for no hd 1100 only w for wired Headset type Avaya 1120E 1140E 1165E b for Bluetooth 1140E and 1165E only u for USB n for none IP Deskphone menulock f for full lock Menu lock mode p for partial u for unlock unid Character string up to 32 characters Unique network identification usb y for yes Enable USB port Avaya 1165E IP ITO Deskphone only usbm y for yes Enable USB mouse device on USB port forno Avaya 1165E IP Deskphone only usbk y for yes Enable USB keyboard device on USB port n forno Avaya 1165E IP Deskphone only usbh y for yes Enable USB headset device on USB port nforno Avaya 1165E IP Deskphone only usbms y for yes Enable USB flash drive device on USB n Torno port Avaya 1165E IP Deskphone only Display control ct Value from 0 to 15 Avaya 1100 Series IP Con
218. ayed only when the IP Deskphone connects to an Avaya Server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 313 Comments infodev avaya com Licensing License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FY build date 2009 03 31 FY contract date 2009 03 31 Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Refresh es ee Figure 63 Node locked license mode license information for Standard token connected to Avaya Server The status of the standard token can be one of the following e Active e Inactive A standard token can be inactive for one of the following reasons e Insufficient token e License expired Invalid or no license file The following figure is an example of an invalid or no license file 314 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Evaluation period 1 License Mode Node Locked Status Invalid or No License File 2 Tokens Requested 3 3 Tokens Acquired 0 4 Licensed Features 2 Figure 64 License information Invalid or no license file Evaluation period When the IP Deskphone arrives from the factory it has a 31 day evaluation period This period allows users to try licensed features before they actually purchase the tokens Any time the user loads a valid license file and has token
219. banner is dismissed If any other pop up messages or prompts such as a location prompt occur while the banner is displayed the pop up messages or prompts appear below the banner screen and are viewed by the user only after the user dismisses the login banner March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 191 Comments infodev avaya com Features The following configuration flag is used for enabling or disabling the customized login banner LOGIN _BANNER_ENABLE Y N Default N The banner text is defined in a separate text file that is linked from the original configuration file The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 12xxSIP cfg under section LOGIN_BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no larger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly Speed Dial List When configured by provisioning a feature key can be used as a Speed Dial List The feature key and the contents of the Speed Dial List must be specified by the provisioning mechanism The user cannot modify or delete the feature key used by the Speed Dial List and cannot modify the content of the Speed Dial List Invocation of the Spe
220. call is received a one way speech path is created to the IP Deskphone and the IP Deskphone automatically goes to a hands free intercom state YES intercom paging functionality is enabled NO intercom paging functionality is disabled LOGOUT_WITHOUT_PASSWORD YES NO allows the user to log off without entering their password if the administrator enables LOGOUT_WITHOUT_PASSWORD feature YES enables the user to logout without a password NO does not allow the user to logout without a password REMOTE_CHECK_FOR_UPDATE YES NO provides the functionality to start a check to remotely update the IP Deskphone with the latest software present on the Trivial File Transfer Protocol TFTP server You can enable or disable this feature with the flag present in the Device Configuration file By default this flag is set to NO YES prompt the user about the scheduled event and the user can accept or reject the scheduled software update check by pressing the YES or NO soft key NO disables the remote check for update option SECURE _INCALL_DIGITS YES NO shows the typed digits as asterisks when the user makes a call into the voice mail When this feature is enabled the most recently pressed key is displayed but is overwritten by an asterisk when the next key is pressed The user has the option to Hide or Unhide the digits typed YES provides the secure digits while in call functionality NO disable
221. cate obtained by SCEP e Customize attributes requested from a SCEP server such as the Distinguished Name DN March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 247 Comments infodev avaya com Certificate based authentication The following table defines the profile attributes and the allowed values for a device certificate profile Table 75 Device Certificate Profile Attribute Name Type Value s Default PKCS 12 Required Description Index Int gt 0 Pre defined 1 MAX_PROFILES Y Device Certificate Profile index Version String Y String containing version of last installed PKCS12 file Source Int 0 SCEP 1 PKCS12 Index 1 0 Index 2 1 SCEP is default for the first profile PKCS12 is default for the other profiles Active Purpose Delete Int Int Int 0 Inactive 1 Device 2 User future Bit flags 0 No 1 Yes Index 1 0 Index 2 1 1 ALL Specifies if the profile is active and if the profile is used for device or user authentication The value 0 indicates that the device certificate with this index is not used regardless of the Source value Covers all feature usages plus special cases for All 1 Used to force a device certificate to be deleted Automatically resets to 0 after a certificate is deleted CAServerName String AdminCA1 AdminCA
222. cation Manager Group Page feature is not supported in SIP Release 4 4 Local 3 way conference with MOH When the IP Deskphone s local 3 way conference is used and one party that has Music On Hold MOH enabled goes on hold all remaining conference parties hear the MOH Use the Communication Manager ad hoc conference feature to avoid this Attended transfer To use attended transfer set the Communication Manager parameter SIP Endpoint Managed Transfer to NO found on p 19 of system parameter feature configuration on the Communication Manager interface Remote Hold To see Remote Hold displayed on a far end phone when an 11xx 12xx IP Deskphone with SIP Software places a call on hold the Communication Manager Direct Hold feature must be active so that the CM can forward the hold notification to the far end The Communication Manager Direct Hold is enabled by disabling Music On Hold MOH To disable MOH set Hear System Music on Hold to NO in the IP Deskphone s COR Class of Restriction CONFERENCE_URI n configuration parameters When the AVAYA_AURA_MODE_ENABLE parameter is configured as YES the CONFERENCE_URI n configuration parameters are not processed 388 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Codec support Communication Manager offers 4 options for codec G722 e G 722 64K e G 722 1 24K e G 722 1 32K e G 722 2 Q Important The IP Deskphones onl
223. cccsenctseusimdaaceacatedentenbbun sazeweteese a e Ea a 38 Installation OVervieW se isseparat a ne ne ee ae ne ree a eee E a d aa rE EEE 39 Chapter 5 Before installation cccccccc ccc cce cece ee eeceeeeeeeeeeeeeeeceeeaeeeeaaaaeceeeeeeeeeseseeeeesees 42 Ta iico s lito ito 1n MAEA tna eens E AE mr Seer ene Sy erat ten E en Serie came nee entre y eee ene me eer rr 42 PreimstallatiONise sennecesa to ys ce sage eee esas ete ce saci eea EEE e ease eee ede ccc 42 Chapter 6 Creating the provisioning fileS ccc ceeeeeeeeeenee eect ee eee teeter ee eetttteeeeeeeeeea 45 HOw Provisioning ON sth ss Se ty et ne eee ate nde cere a a a oeei a a A EE 45 Download thie SIP Sowa re rnis c a aa e E a 46 Create the SIP provisioning TOS siciceccuscanneexnateeidenneccduaneednnanadsecesmenoudusannvedorsnsedudecuadeoxndencdbsenayen 46 Setting the default language on the IP DeSkphone ceeeeeeeee eee ee eee e eee eeeeeeeeeeeeaeeeenees 54 Create the device configuration file ccececeeeeeceeeeeeceneeeeeeeeeeeeeaaeeeeaaaeeesaaeeeeseaeeesaeeeenees 55 Device configuration file command SYyNtax 02 ccccceeeeeeeee eee eeeeeeeeeeeeeeeeeeeesaeeeaeeeeeseaeaaeeees 61 Server and network configuration COMMANAS 0eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeesaeeeeeees 61 Feature configuration COMIMAN OS cise isenccon conc cecared eco eed teeter ie ete ees toe eastes 65 Q S and TiS A dS tds Ih a iaiia niae ie 88
224. ce For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com or such successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Contents Chapter 1 New in this TElCASG isicieecciswsicoansdvoratunidwcaneniatountdnesientneisunsodacetepertideensndsasdadsaneontancets 14 Avaya Aura support for 1200 Series IP DeSkphones cc ccccccesseeecesseceseseseseseseeeeeesensesens 14 Feature eee nore are ae emer at E ee Mea ee nO ONT estoy a E eer ee een ane 15 Support for Auto Login parameters in server profiles ccecceeeceeeceeeeeeteeeeeeeeeeeseeeeees 15 No soft reset for IPv6 address Change 2 cccceceeeeeeeeeeeeeeeeeeeeaeaeaeeeeeeeeaaaeeeeeeeaaaeeeeeeesaaes 16 R TP SRTP UN ecto ee Sete dette Se seared ong deg phen AEAEE E a 16 Address BOOK SIZE sonst ceca ce cecce EEEE Aa aE EE S AEE EEE E EAS 17 Case insensitive Directory S arch ccccee0eeeccceeeceeeceeeeeeeeetceeeceeeceeeeneeeneeeenceeencneeneeneceene 17 Additional supported redirect SCENALIOS 0ccceeeceeceecceeeceeceeeeeeeceeeaeeseeeseeseeeaeeseeeseeees 17 IP Deskphone behavior when DHCPv4 DHCPV6 server is unreachable 2 02 seeeeeee 18 Handling fixed keys for multiple Call See cccncscidoconslontidencniacaetnnetosdactmedencoeaosdennebgedenecntenncdase 18 D plicate PVG ages SOS crest croa E EE NA E 19 IP Deskphone behavior
225. ce settings This section describes how to provision the Device Settings parameters regardless of DHCP mode Yes or No DHCP Parameters that are not needed in Yes DHCP mode are grayed out on the IP Deskphone screen and cannot be modified Perform the following procedure to provision theDevice Settings parameters on the IP Deskphone with SIP Software Provisioning the Device Settings parameters 1 Press the Globe Services key on the IP Deskphone quickly twice The Network menu appears Table 25 Network menu 1 Server Settings 2 Device Settings 3 Diagnostics 4 Lock 2 To navigate in the Network menu use the Navigation key cluster Table 26 Using the Navigation key cluster to navigate in the Network menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item Menu items can also be accessed through the IP Deskphone keypad Press the number 1 to 4 corresponding to a menu item to highlight that menu item Press the Select key to select the highlighted menu item To close this menu use the Quit key 3 In the Network choose 2 Device Settings 4 Enter the admin password Press the OK context sensitive soft key 5 Use the Navigation key cluster to edit an item Table 27 Using the Navigation key cluster to navigate in the Device Settings menu Key Action Down
226. ceived from Avaya Presence Server Phone state can be one of the following On hook when the phone handset is on hook there are no active calls On a call the user is on a call Do Not Disturb when the user activated Do Not Disturb mode e Unknown Note Phone state does not depend on the presence state and activity selected by the end user Note e The 1200 Series IP Deskphones support more presence states than the Aura Presence Server PS activity detail appears on the 1100 Series and 1200 Series IP Deskphones but not on Avaya 96xx Series phones e Idle 1200 Series IP Deskphones appear as offline in the Avaya 96xx Series phones presence status however Busy On the Phone and Away activities are displayed correctly 370 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Presence status in Address Book e The 1200 Series IP Deskphones do not support the Avaya One X Communicator s use of Notes Related Links Presence support for 1200 Series IP Deskphones on page 23 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 371 Comments infodev avaya com Chapter 32 Personal Profile Manager support SIP 4 4 introduces support of the Personal Profile Manage PPM for Avaya Aura Communication Manager Session Manager The PPM is a web service that runs as part of the Avaya Aura Session Manager and the System Man
227. ceived provisioning value is used March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 141 Comments infodev avaya com Chapter 12 Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PYQMon or VQMon allows an Avaya 1200 Series IP Deskphone with SIP Software to report voice quality statistics to a server in the network The IP Deskphone with SIP Software collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these statistics is also available for the user to view on the IP Deskphone by selecting the Audio soft key and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Deskphone with SIP Software to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VQMON_PUBLISH parameter in the device configuration file see VQMon configuration commands on page 92 2 Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Configure VQMON_PUBLISH_IP through the device configuration file see VQMon configuration commands on page 92 b Configure PVQMon IP in Device Settings see Table 52 PVQMon IP configuration on page 167 3 Configure the remainder of the VQMon parameters in the device configura
228. cense information for time based token connected to Avaya Server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server The status of the time based token can be one of the following e Active e Inactive A time based token can be inactive for one of the following reasons e Insufficient tokens e License expired Standard token The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to a non Avaya server 312 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Node locked license mode License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Refresh ioe a a Figure 62 Node locked license mode license information for Standard token connected to non Avaya Server The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server Note the extra line Tokens Required 1 This line is displ
229. cognized and is fully functional EXP_MODULE_ENABLE parameter must be set to YES regardless of the Debug port option setting In SIP 4 4 and later the magic key sequence to switch between dongle mode and Expansion Module mode MUTE UP DOWN UP DOWN UP 2 for dongle mode and MUTE UP DOWN UP DOWN UP 1 for Expansion Module mode is not supported March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 301 Comments infodev avaya com Chapter 27 Licensing A license is a right to use granted by Avaya that the customer purchases to enable the features on the IP Deskphone A license contains at least one entitlement and can contain more than one entitlement A license usually has an expiry date and is keyed for a specific license server An entitlement is the most basic component of a license and represents a single instance of a right to a particular feature or capability Entitlements are feature related information passed to the server through licenses Entitlements are also known as tokens or keycodes On Avaya IP Deskphones the licensing solution uses the Embedded Server Model In this model the licensing server is embedded on the IP Deskphone and executes on the phone There is a one to one relationship between the license file and IP Deskphone There are no multiple IP Deskphones per server in the embedded server model each IP Deskphone has its own embedded server The IP Des
230. com Convert UNIStim software to SIP software on the IP Deskphone 3 Configure the IP Deskphone Device Settings TFTP IP address to the IP address where your TFTP server is running After you are finished the configuration the IP Deskphone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone The following messages display on the IP Deskphone as the IP Deskphone cycles through the conversion process one after the other a FW Reading b FW Writing c FW Finished The IP Deskphone then boots up with SIP Software If the conversion is unsuccessful see the chapter Maintenance on page 328 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Deskphone displays the message FW writing 3 After the new SIP software writing is finished the IP Deskphone displays FW Finished and then reboots 4 The first time the SIP software boots the SIP software performs a Flash File System conversion that takes 2 5 minutes March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 129 Comments infodev avaya com Chapter 11 Provisioning the IP Deskphone Device Settings For provisioning the Device Settings parameters the IP Deskphones support the following provisioning modes e Manual provisioning e Automatic provisioning The
231. command an error message appears During the logon operation a login user message appears on the IP Deskphone screen The IP Deskphone can receive calls for user accounts that are registered however other features are not available until the logon process is complete The IP Deskphone does not display a profile selection prompt and does not create a profile for the secondary account Automatic logon Use the following configuration options to determine the behavior of the automatic logon feature AUTOLOGIN ENABLE NO or 0 This configuration requires you to enter the Login ID Authentication ID and password for each user every time there is a restart of the IP Deskphone e AUTOLOGIN ENABLE YES or 1 If the IP Deskphone is switched off you are automatically logged back on when you restart the IP Deskphone If multiple users are logged on when the IP Deskphone is switched off the IP Deskphone automatically logs all users back on when you restart the IP Deskphone 176 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Logging off AUTOLOGIN ENABLE USE_AUTOLOGIN ID or 2 You do not enter user credentials the system administrator pre configures the IP Deskophone using an IP Deskphone specific file The following example shows a SIP provisioning file USER_CONFIG IP Deskphone specific configuration file OWNLOAD MODE FORCE ERSION 000001 OMPT NO LOGIN I EYO1 8010
232. commands NAT_MEDIA STUN_SERVER_IP2 NAT_TTL STUN_SERVER_PORT1 STUN_SERVER_PORT2 Voice Quality VQMON_PUBLISH PACKET_LOSS_EXCE Se VQMON_PUBLISH_IP JITTER_ENABLE configuration LISTENING_R_ENABLE JITTER_WARN commands LISTENING_R_WARN JITTER_EXCE LISTENING_R_EXCE DELAY_ENABLE PACKET_LOSS_ENABLE DELAY_WARN PACKET_LOSS_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT System ADMIN_PASSWORD commands Audio Codecs commands G729_ENABLE_ANNEXB G723_ENABLE_ANNEXA DEF_AUDIO_QUALITY AUDIO_CODEC1 AUDIO_CODEC2 AUDIO_CODEC3 AUDIO_CODEC4 AUDIO_CODEC5 AUDIO_CODEC6 AUDIO_CODEC7 AUDIO_CODEC8 AUDIO_CODEC9 AUDIO_CODEC10 AUDIO_CODEC11 AUDIO_CODEC12 AUDIO_CODEC13 AUDIO_CODEC14 AUDIO_CODEC15 Deskphone bugs logging Recovery commands RECOVERY_LEVEL LOG_LEVEL 60 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file Device configuration file command syntax Important The device configuration file uses the following syntax e mandatory field e lt gt optional field For example AUDIO CODEC lt gt would be filled in as AUDIO CODEC1 G729 G 729 codec A Caution The syntax of the commands in the device configuration file is case sensitive Verify that the commands follow the case defined in this document Q Important Parameters in the device configuration file with empty values are not allowed
233. condary IP address y 1 indicates the primary IP address and y 2 indicates the secondary IP address port_number the SIP proxy signaling TCP port default is 5060 e SERVER_TLS_PORT x _ y port_number This parameter configures the signaling TLS ports for each proxy x the domain number y y indicates whether it is the primary or secondary IP address y 1 indicates the primary IP address and y 2 indicates the secondary IP address port_number the SIP proxy signaling TLS port default is 5061 DNS_DOMAIN domain the DNS domain of the IP Deskphone e SIP_PING YES NO The SIP_PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open When used for server heartbeat detection the IP Deskphone periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Deskphone begins a failover process and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVERSAL method is selected the SIP_PING configuration value also helps keep a firewall pinhole open Q Important Decide carefully whether SIP_PING usage is appropriate for your environment Even when SIP_PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP_PING enabled for server heartbeat detection If the IP Deskphone is behind a firewall it is very likely that you must keep SIP_PING enab
234. cription protocol USAC fics ec dasctedencdceradcecdsdenceotsaeencoereeeetacasec ecieemndeunsadebeeeneds 235 SEO end Call Holder A ER a E E E 236 Transport layer Protocol Sasina eee 236 SIP SGC Ur ily a thenticatioN oe seca eee ana cae aaa aea a R e 236 SIP DTMF Digit transport creser apr ce ees aaea gece sean dees eseeuusee sce sseeeeesaeaeeee cede 236 S pported SUSE UO Sec cece sosspcreece pn aiana iia ep aa ene Saa A Raar oe 237 S pported instant Messaging sriain enea a aet aia ai ia Eaa a e e ERER 237 Chapter 24 Audio COGGCS iscicseciecten sel encaiencntwsedshinseacncinecdaatoadinisidvidnideluaadsnsedondianncdeadebdepdcaalies 238 OVENI SW alee etc E Pee mecca wes E ERES 238 VQMON Codec Contr aU tctoe cestode ncetec dient ies eo ieeeoeol oa ee cece eiaepccie sl catkoeaieadaets 239 Network layer for the SDP negotiations ccccceeeeeeeeeeee eee eee eee eeeeeeeeeeeeeeeeaaaaaeeeeeeaaaeeeeeeeea 239 Codec preference through Device Configuration cc cceeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeaaeeeeeeeenaaes 239 Codec preference selection on the IP DeSkPhOne cccccsseeeeeeeeceeeceeeeeesaueeeseeseeesseeeeesaes 241 Codecs preferences on the IP Desk pO ne dacerdacendeacdeacdunasaensapadnnndatanadau laden diepaccdansGenadernaaeeade 242 Chapter 25 Certificate based authentication c cc ccccccccccceeeeeeeeeeeeeeeeeeeeesaaeeeeees 243 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 9 Co
235. ct lists and PPM PPM is responsible for maintaining and managing an end user s personal information in the system The following contact list functionality is supported with PPM e retrieving contact list from PPM e adding and deleting contacts updating contact information When the IP Deskphone user adds edits or deletes a contact in their Address Book a corresponding request is sent to PPM and that information is added to the user s contact list on PPM PPM does not provide information about contact list size restrictions This information is retrieved from the device configuration file The parameter MAX_ADDR_BOOK_ENTRIES defines the size of the contact list and permitted number of friends Note The PPM contact list does not support a user s groups in the contact list Contact name address and designation as friend or not must be entered otherwise PPM rejects the entry Related Links Personal Profile Manager support on page 25 Emergency numbers The emergency number from PPM should be included in the dialing plan and possess all properties of that emergency number PPM data is located first then data from a Dialing Plan file Note that PPM data has priority over data from a Dialing Plan file If the emergency numbers in PPM and the Dialing Plan file are identical then the number from PPM is dialed Emergency PPM data and Dialing Plan data from the configuration file can work together March 2015 SIP Software
236. cumentation for specifically how to configure a vender class id Configure DHCP Server with auto provision data The network items found in the IP Deskphone s Device Settings menu can be auto provisioned using DHCP The parameters are sent to the phone in the DHCP OFFER and DHCP ACK messages by adding them in either a vendor or site specific option The option text begins with Nortel SIP Phone B followed by parameter value pairs separated by semi colons The option string syntax is shown below Nortel SIP Phone B lt param gt lt value gt lt param gt lt value gt lt param gt lt value gt See section Configuration parameters on page 108 for a list of the auto provision parameters and their syntax Be sure any parameters being sent in the DHCP option string are set to AUTO mode in the Device Settings menu if they are set as MANUAL then the manual values will override them and they will not take effect For more details on how to setup automatic vs manual configuration parameters see Provisioning the IP Deskphones on page 130 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 107 Comments infodev avaya com Configure the DHCP Server Below is an example of the Linux dhcpd DHCPV4 server configuration file containing an example of site specific option 224 The example option s data configures the phone to enable the Bluetooth radio disable the PC port disable the USB inter
237. d CRLs stored in the IP Deskphone as shown in the following figure CRL Issuers vana cal com varw ca om vana ca om Views SS a a Figure 34 CRL screen The following table describes the function of the Context sensitive soft keys for the CRL screen Table 83 Context sensitive soft keys for the CRL screen Context sensitive soft key Action View Displays the information on the selected CRL Issuer which includes the following e CRL Issuer Issued date e List of serial numbers that belong to the CRL associated with the revocation date Back Returns you to the previous screen The following figure is an example of the CRL Details screen for the CRL Issuer www ca1 com CRL Issuer wranv cal com Issued On Jn 23 2008 SN 124573 Dec 23 2007 SN 125674 Dec 28 2007 Figure 35 CRL details If you delete a Trusted Anchor Certificate the CRL issued by the anchor is also deleted March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 263 Comments infodev avaya com Certificate based authentication CTL screen The CTL screen displays a list of subject Common Name CN of the CTL certificates as shown in the following figure Figure 36 CTL certificate screen The following table describes the function of the Context sensitive soft keys for the CTL screen Table 84 Context sensitive soft keys for the CTL screen Context sensitive sof
238. d a device certificate request to a CA server based on a locally generated private key to provide more security for the private key because the private key is never transmitted even in an encrypted form See SCEP on page 252 PKCS 12 is an industry standard for exchanging certificate and private keys A device certificatd downloaded to the IP Deskphone in a PKCS 12 file contains the complete certificate including the private key of the device certificate which is generated offline by a Certificate Authority CA The PKCS 12 file is encrypted using password at the time of generation to protect the private key See PKCS 12 download on page 254 For more information on defining a device certificate profile see Device certificate profiles on page 247 Device certificate profiles You can determine the method used to install a device certificate on the IP Deskphone Each device certificate installed on the IP Deskphone is attached to a Device Certificate Profile DCP The configuration of the profiles allows you to determine the method used to install a device certificate and provides you with some control over the device certificate attributes You can do the following e Specify the method used to obtain a device certificate for the IP Deskphone SCEP or PKCS 12 e Specify the purpose of a device certificate whether the certificate is used for EAP TLS or HTTPS for example allow sharing of device certificates e Renew a device certifi
239. d as FORCED in the device configuration file the user s banner is overwritten by the value in the device configuration file Problem Provisioning Error is displayed on the IP Deskphone display The Provisioning Error is displayed on the screen when the IP Deskphone is unable to contact the TFTP FTP or HTTP server Local diagnostic tools Local diagnostic tools provides information about the IP Deskphone such as identification software version settings and a set of testing routines for checking network condition You can access Diagnostics tools through the Diagnostics menu Table 103 Diagnostics menu options on page 333 describes the Diagnostics menu options Table 103 Diagnostics menu options Diagnostics option Description IP Deskphone and DHCP information Provides detailed information about the IP Deskphone and service configuration Network Diagnostics Tools Provides access to the following testing routines ping e tracert Ethernet Statistics Provides some Ethernet statistics for Network Interface and PC port IP Network Statistics Provides IP Network statistics Certificates Administration Supports administration of available certificates Advanced Diag Tools Provides information for setting up the following configuration parameters e Auto Recovery enable disable e SSH enable disable e Port Mirroring enable disable e User ID and Password for SSH Test Key Activates key testing mode
240. d certificates e the methods of device certificate installation e the profiles that must be configured e the method of sharing certificates among different applications e the certificate attribute requirements such as subject subjAltName and key usage for each use The profile index is part of the provisioning parameter name For example the parameter to assign the source SCEP or PKCS 12 for DCP 2 is the following dcpsource2 The following is an example of the provisioning file system prv that shows some of the device certificate profile attributes that are provisioned when SCEFP is used to install a device certificate March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 251 Comments infodev avaya com Certificate based authentication dcp sourcel scep dcp activel y dcp purposel eds EAP TLS DTLS SCR dcp renewi 60 60 days before expiry dcp autocni n dcp attreni My Name Figure 24 Example of the provisioning file system prv SCEP Simple Certificate Enrollment Protocol SCEP is a process used to obtain a certificate This process occurs between the IP Deskphone that requires a certificate and a trusted CA that is responsible for providing certificates SCEP Request SCEP SCEP Client Response CA Server supported SCEP Figure 25 SCEP Client Server interaction The IP Deskphone can require several device certificates You can request an individual device certif
241. d in Block New Registration en Maxumum Regis strations 4 z Active a ES When checked and maximum login count is Application Sequences reached further logins are blocked _ Origination Sequence OFT CMI Unchecked means a new login unregisters a prior login Termination Sequence OTT_CMi 380 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 381 Comments infodev avaya com Chapter 37 FNEs and FACs with Avaya Aura Some Avaya Aura features are invoked by dialing a Communication Manager Feature Name Extension Extension FNE or Feature Access Code FAC A speed dial button on the IP Deskphone can be programmed to an FNE or FAC Note Most FNEs require first configuring the equivalent FAC This enables a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead of dialing an entire FNE or FAC code For information on configuring a speed dial key on an IP Deskphone refer to the User Guide for the specific model of IP Deskphone For information on configuring FNEs and FACs in Communication Manager see Configuring Avaya 1100 Series and 1200 Series IP Deskphones running Release 4 3 SIP software with Avaya Aura Session Manager Release 6 1 Avaya Aura Communication Mana
242. d in the System folder of the File Manager To delete a Server Profile on the IP Deskphone press the Delete soft key the profile is completely removed from flash and main memory When a server profile is deleted if parameters in the server profile have corresponding parameters in the System Configuration file then those System Configuration file parameters are implemented after the server profile parameters are deleted The content of each file can be viewd by using the prtcfg command in the PDT shell or by using the printProfConfig lt n gt command in the vxshell where lt n gt is one of the following values e 0 root System Configuration file e 1 first profile March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 209 Comments infodev avaya com Features e 2 second profile e 3 all profiles e any other value all profiles Auto Login parameters in server profiles 210 In SIP 4 4 and later a user can now have a different auto login for each server If the IP Deskphone configuration parameter AUTOLOGIN_ ENABLE is configured as 2 or USE _AUTOLOGIN_ID then the UserID AuthID and Passwd values are extracted from the AUTOLOGIN _ID_KEY _AUTHID_KEY _PASSWD_KEY configuration parameters Server profiles support all configurations of the AUTOLOGIN_ENABLE parameter If the AUTOLOGIN_ENABLE parameter in a profile is configured as 0 or NO or 1 or YES then the configuration file beha
243. d speed dial list functionality The Speed Dial List feature key then uses the label that is provisioned in SPEEDLIST_LABEL which cannot be modified by the end user March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 81 Comments infodev avaya com Creating the provisioning files e SPEEDLIST_LABEL lt text gt a feature key label used by the speed dial list feature key The default value is SDL MAX_APPEARANCE x defines the maximum number of possible active calls on the IP Deskphone The values are 1 to 12 The default value is 10 x the maximum number of possible active calls MAX_BLFCALLS x defines the maximum number of available Busy Lamp Field BLF calls on the IP Deskphone The values are 1 to 10 The default value is 10 X the maximum number of available Busy Lamp Field BLF calls The MAX_BLFCALLS parameter value cannot be greater than the MAX_APPEARANCE parameter value If the value of the MAX_BLFCALLS parameter is greater than the value of the MAX_APPEARANCE parameter the value of the MAX_BLFCALLS parameter is reduced by force and takes the value of the MAX_APPEARANCE parameter MAX_BLFCALLS MAX_APPEARANCE BLF_ENABLE Y N SCS SIPX used to enable or disable the Busy Lamp Field BLF feature support If configured as Y the flag BLF_RESOURCE_LIST_URI is not ignored and the BLF feature is used The values are Y N SCS and SIPX The default is N Whe
244. d to configure the IP Deskphone to activate Avaya conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is Standard MCS the typical attended transfer used by Avaya proxies MCS uses a conference server to do the attended transfer STANDARD the standard method of a transfer This method does not involve a conference server BLIND_TRANSFER_EARLY_RELEASE YES NO This parameter determines whether phone allows releasing while it is in transfer state YES enables the possibility to switch to idlestate after release keypress during transfer state until transfer is finished or failed NO itis not possible to exit transferring state until transfer is finished or failed default REDIRECT_TYPE MCS RFC3261 is a command used to select different protocols for IP Deskphone redirection The default setting is MCS MCS when the IP Deskphone receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Deskphone is moved to a new system proxytregistrar and all subsequent messages are sent to the new address RFC3261 the IP Deskphone assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Deskphone tries to register to the registrar using the existing proxy ENABLE_PRACK YES NO PRACK is utilized to make some
245. data over the TCP connection The data which makes up a SIP request can now be sent and received by either side of the communication How the IP Deskphone uses TLS Transport Level Security TLS is a protocol for establishing a secure connection between two end points After a connection is established using TCP TLS negotiates the cryptographic parameters used to secure the traffic that is sent over that connection TLS Public Key Cryptography and X 509 certificates provide either mutual or server authentication e Mutual authentication occurs when both the client and the server have public key certificates assigned that are used during the TLS handshake to validate the identity of both communicating parties Both the server and the end point device certificates are signed by well known trusted certificate authorities e Server authentication occurs when a server has a certificate signed by a certificate authority The certificate is only used for the client to validate the identity of the server it is connected to After the TLS connection is established the server can identify the IP Deskphone through a user name and password March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 283 Comments infodev avaya com Security How TLS impacts SIP TLS impacts SIP in the following ways URIs contain transport parameters used to indicate the preferred method of contact For example Contact B
246. dded device certificate support on page 378 SRTP support with Avaya Aura on page 379 Multi user login on Avaya Aura on page 380 FNEs and FACs with Avaya Aura on page 382 Feature interactions on page 388 Device configuration file with Avaya Aura on page 390 368 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 31 Presence support for 1200 Series IP Deskphones SIP 4 4 introduces support for the Presence feature for 1200 Series IP Deskphone users on Avaya Aura with Avaya Presence Server PS The Presence feature is configured in SIP 4 4 with the following new configuration parameters e RPID_PRESENCE_ENABLE lt YES NO gt e PRES_SERVER_IP lt IP address of Presence Server gt If the RPID_ PRESENCE_ENABLE parameter is set to YES RPID based subscription and notification messages required for Avaya Presence Services are sent PRES _SERVER_IP parameter defines the IP address of the Avaya Presence Server Q Important If RPID PRESENCE_ENABLE is configured as YES The IP Deskphone must be configured to use TLS for connection to the SIP proxy e USE_PUBLISH_FOR_PRESENCE must be set to YES e USE DEFAULT _DEV_CERT must be set to YES to use the default device certificate for the TLS connection to Avaya Aura to work with the contact list stored on Avaya Aura Session Manager e ENABLE_SERVICE_PACKAGE must be set to PPM In the phone s Com
247. ddresses If the user selects the Allow Addresses option in the Answer Mode Settings screen the user is presented with an interface for entering a list of strings For the purpose of Click to Answer only the current user is needed in the list because the requests originates from the user s PC Client Softphone For the Allow Addresses option the user can edit a list of domain names or SIP addresses The items in the list can be in any of the following formats e Single SIP user address For example Sipuser sipdomain com e SIP domain For example sipdomain com all users from sipdomain com IPv4 address of a SIP domain For example 172 25 20 20 IPv6 address of a SIP domain For example 2001 db8 57ab The user can add as many entries as the device configuration allows If the Add soft key is disabled then the user has reached the maximum number or entries The user can also edit and delete entries To access the Allow Addresses screen on the Preference menu choose Feature Options Answer Mode Settings and then Allow Addresses If there are no domains in the list the following screen appears 324 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Allow Addresses screen Allow Addresses 01 05 4 319m Domain or SIP address Figure 73 Allow Addresses screen first entry The following screen is an example of the Allow Address screen if one or more dom
248. ded to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV_CERT section 276 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com CTL download DEV_CERT FILENAME p12 VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 45 Example of DEV_CERT section e The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has multiple PKCS 12 files the administrator must add another ID beside This ID can be the profile index e The VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile The PROFILE attribute points to the device certificate profile index The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile The PURPOSE attribute identifies device certificate usage The purpose attribute is a bit mask that lets a device certificate be used for multiple purposes for example sharing of device certificates These purposes can be EAP TLS SIP TLS HTTPS optional CTL download The
249. der it appears in the menu Options or input Lists every choice available for the parameter and the minimum and maximum number of characters or digits allowed Dependency Show any dependency that controls when that option is enabled or can be used If the prompt has a dependency the dependency appears on the same line as the prompt and input options start on the next line of the table If an option has a dependency the dependency appears on same line as the option and applies only to that option If both the prompt and the option have dependencies they are cumulative between the prompt and the option and is used to show multiple dependencies The parameters list in order of appearance Config option Options or input Description Enable 802 1x EAP MD5 MD5 encryption PEAP PEAP encryption TLS TLS encryption ID 1 4 to 8 characters EAP ID ID 2 4 to 8 characters EAP ID Password 4 to 12 characters EAP password Enable 802 1ab LLDP Checked LLDP enabled Unchecked LLDP disabled Enable IPv6 Checked IPv4 and IPv6 enabled dual mode Unchecked IPv6 disabled DHCP Yes DHCP used No Static IP and config used Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 135 Comments infodev avaya com Provisioning the IP Deskphone Device Settings 136 SIP Software for Avaya
250. dials configured appears on the screen and the user can select an item from the list to invoke Speed Dial If the Speed Dial List is empty or ends up empty due to context sensitive hiding of contents the error message Not available is displayed on the screen with a Dial List context line Speed Dial List screen The Speed Dial List screen for the IP Deskphone is where the user can select or invoke one of the provisioned Speed Dial List entries The following image is an example of the screen that appears after the user presses the feature key that is provisioned as the Speed Dial List for the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 193 Comments infodev avaya com Features Speed Dial List e 1 Reception _ 2 Kitchen i 3 Taxi 4 Park with FFC 5 FFC 99 i Exi Ga a Figure 20 Example of a Speed Dial List The Speed Dial List screen displays all the Speed Dial List entries provisioned for the user The listed items displayed are based on the provisioned list as well as the current Idle or Mid call state of the IP Deskphone When the Speed Dial List is invoked while the IP Deskphone is idle only Speed Dial List entries that are configured as IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following table describes the function of the context sens
251. domain Character string with a maximum of 50 The Certificate Authority CA domain characters name to which the IP Deskphone is a member of dns Character string with a maximum of 50 Primary DNS server URL characters Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 109 Comments infodev avaya com Configure the DHCP Server 110 SIP Software for Avaya 1200 Series IP Deskphones Administration Parameter Value Description dns2 Character string with a maximum of 50 Secondary DNS server URL characters Ildp y for yes Enable 802 1ab LLDP n for no A Caution Changing this parameter can impact network connectivity and can require manual correction prov Character string with a maximum of 50 Provisioning server URL Maene For an HTTP server you must include http in the URL st y for yes Enable stickiness n for no cachedip y for yes Enable cached IP n for no dhcp y for yes Enable Dynamic Host Configuration forno Protocol DHCP ntqos y for yes Enable Avaya Automatic QoS n for no igarp y for yes Ignore GARP n no srtp y for yes Enable SRTP PSK n for no srtpid 96 default Payload type ID 115 120 Voice VLAN vq y for yes Enable 802 1Q for voice n for no A Caution Changing this parameter can impact network connectivity and can require manual correction vcp Value from 0 to 8 802 1Q control p bit for voice stream vmp Value f
252. ds that a single IP Deskphone of each type be migrated first to verify that the setup is correct For large installations it is not recommended that all IP Deskphones be migrated at the same time This chapter does not describe how to configure CS 1000 IP Office or third party applications such as the DHCP and TFTP servers For this information refer to the appropriate product documentation This chapter does not provide information on how to migrate the CS 1000 users and their profiles over to IP Office If using this procedure to perform the migration then the IP Deskphone users must manually input their login and password after migration in order to register on IP Office and obtain telephony services Configuring IP Deskphone auto registration requires knowledge of which IP Deskphones belong to which users and the passwords for all users this is out of scope of this procedure Related Links Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 401 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 401 Comments infodev avaya com Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office Requirements Ensure that the following requirements for migration have been implemented e The IP Deskphones are running UNIStim Release 3 3 firmware release or newer The latest firmware is recommended 062xC8Q DHCP is enabled on the IP Deskphones The DHCP option sho
253. e AUTO_UPDATE YES NO is a command to enable or disable the automatic updating of the IP Deskphone with SIP Software configuration files from the provisioning server Enabling this command causes the IP Deskphone with SIP Software to check for updates once every day The default is disabled YES turns on the AUTO_UPDATE feature NO turns off the AUTO_UPDATE feature Note If the IP Deskphone encounters any Major or Critical error in memory during the Auto update process the IP Deskphone reboots based on the recovery level configured e AUTO_UPDATE_TIME x is the actual time in seconds starting from midnight before an automatic update occurs Each IP Deskphone adds random numbers to the time specified by this command so that every IP Deskphone does not try to access the provisioning server at the March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 69 Comments infodev avaya com Creating the provisioning files same time By default the automatic update feature is disabled see AUTO_UPDATE_RANGE x the time after midnight that the automatic update occurs AUTO_UPDATE_TIME_RANGE x is the range in hours from the AUTO_UPDATE_TIME where an IP Deskphone checks for updates from the server The default range is 1 hour x the range in hours when the IP Deskphone checks for updates from the server The range can be from 1 to 6 hours TRANSFER_TYPE MCS STANDARD is use
254. e The IP Deskphone can handle five simultaneous incoming calls at a time without any noticeable impact But as the number of simultaneous incoming calls increase there is a noticeable delay in ringing and updating the display to present all the calls to the user It may take up to five seconds for 10 simultaneous incoming calls and this time increases as the IP Deskphone receives more simultaneous incoming calls CS 1000 Several keys with the same DN ona TN CS 1000 allows you to simultaneously make or receive a maximum of 2 calls To overcome this limitation you can configure several Multiple Call Ringing MCR keys with the same DN on one TN and register from the IP Deskphone to each configured key This applies to systems using Meridian Communications Adapter MCA Multiple Appearance DN MADN Each registration must have the same Login ID and Authentication ID The first registration maps to the lowest numbered DN key Subsequent registrations are assigned DN keys in ascending order of the key numbers The following example shows several MCR keys configured on the same DN on one TN mN LOO 0 1 UEXT SIPL With SIPU userl SCPW XXXX KEY 0 MCR 5000 ane IL JeiOM IU sexoresre KEY 2 MCR 5000 KEY 3 MCR 5000 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 189 Comments infodev avaya com Chapter 16 Features Customizable banner for login SIP Software allows the IP Deskphone to di
255. e The IP Deskphone can verify the imported device certificate by checking the availability of the IP Deskphone against the Certificate Trust List CTL stored in the IP Deskphone CTL is a predefined list of trusted certificates including CAs intermediate CAs and server certificates which the IP Deskphone views as trust anchors The administrator can also view and delete a certificate on the IP Deskphone Provisioning configuration file The provisioning configuration file such as 12xxSIP cfg and all other configuration files referred by 12xxSIP cfg specifies software and resource files that are downloaded to the IP Deskphone from a provisioning server by using the secure provision method HTTPS Security and error logs The administrator can view security and error logs that occurred during the operation of the IP Deskphone This feature is accessed through the Diagnostics screen Security policy file updates The security policy file defines a set of rules to determine the required actions taken by the IP Deskphone Certificates overview Certificates bind an identity to a pair of electronic keys that are used to encrypt and sign digital information and make it possible to verify someone s claim that they have the right to use a given key Certificates provide a complete security solution assuring the identity of all parties involved in a transaction Certificates are issued by a Certification Authority CA and are signed with the CA s
256. e Avaya Web site to access the complete range of services and support that Avaya provides Go to http www avaya com or go to one of the pages listed in the following sections Navigation e Getting technical documentation on page 31 e Getting product training on page 31 e Getting help from a distributor or reseller on page 31 e Getting technical support from the Avaya Web site on page 32 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to http www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at http www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 31 Comments infodev avaya com Customer Service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http www avaya com support 32 SIP Software for Avaya 1200 Series IP De
257. e Call Arrangement MCA Single Call Arrangement Single Call Arrangement SCA MADN allows only a single active call on the DN regardless of the number of DN appearances A call ona DN appearance makes all other appearances busy they cannot receive or make calls e Activity on one DN appearance reflects on other appearances this is achieved by using the Event Dialog SIP feature For more information refer to RFC 4235 e SCA MADN provides Automatic Privacy for telephones that share a DN When a call is in progress on the DN no other telephone on which the DN appears can bridge into the call unless the call is put on hold e Telephones with a Privacy Override Allowed POA Class of Service can bridge into an established call on an SCA MADN However you cannot bridge into a call until the call establishes e Any user with the MADN SCA feature can put a call on hold Any other user in the group can pick up the held call by accessing the line key with SCA provisioned March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 169 Comments infodev avaya com Multiple Appearance Directory Number e The state of the user s group is reflected in the line key icon Three states are available idle active and held For more information about line key icons see the applicable IP Deskphone User Guide TN1 TN2 TN3 TN 10000 1 TN 100002 TN 100003 CLS POA POD CLS POA POD CLS POA POD SCAMADN K
258. e IP Deskphone with SIP Software provides the ability to ignore GARP messages Provisioning The next four menu items apply to configuring the provisioning parameters Server URL Enter the numeric IP address name or URL of the provisioning server in the Server URL box Protocol Select the protocol used to access the provisioning server either TFTP FTP or HTTP Device ID Enter the Device ID User ID used by the provisioning server for authentication of the IP Deskphone with SIP Software Password Enter the password used by the provisioning server for authentication of the IP Deskphone with SIP Software PVQMon IP If the Proactive Voice Quality Monitor PVQMon server is available on the network enter the PVQMon IP address 158 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com NAT Traversal NAT Traversal The next five menu items apply to configuring the NAT Traversal Method if the IP Deskphone with SIP Software is connected to the network through a Network Address Translation device or a firewall NAT Signal The IP Deskphone with SIP Software supports two methods of NAT traversal of signaling path SIP_PING and STUN The default NAT traversal method is None SIP_PING is a legacy Avaya Proprietary protocol for NAT Traversal for SIP signaling only STUN is an Internet standard for NAT traversal If the value for NAT traversal is not configured as None this p
259. e content of this file is loaded into the IP Deskphone memory and forms a working copy of the local Address Book There are two ways of downloading the Address Book from the network in LOCAL mode 1 Downloading the Address Book from the Provisioning Server The Address Book to be downloaded is specified in the device configuration file or in the user cfg file when roaming profiles are used The IP Deskphone downloads the specified Address Book file extracts Address Book entries up to the value of the MAX_DOWNLOAD_ADDR_BOOK_ENTRIES or MAX_ADDR_BOOK_ENTRIES if it is less than MAX_DOWNLOAD_ADDR_BOOK_ENTRIES parameter and saves them to the local Address Book file The existing content of the directory txt file is replaced by the entries downloaded from the Provisioning Server The maximum number of entries in the directory txt file is limited by the MAX_ADDR_BOOK_ENTRIES parameter 2 Downloading the Address Book from IP Office requires the IP Deskphone to be configured to register on IP Office The download of the Address Book file s is initiated by IP Office The IP Deskphone downloads the Address Book file s from IP Office extracts Address Book entries up to the value of the MAX_DOWNLOAD_ADDR_BOOK_ENTRIES or MAX_ADDR_BOOK_ENTRIES if it is less than March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 211 Comments infodev avaya com Features 212 MAX_DOWNLOAD_ADDR_BOOK_ENTRIES parameter and saves them to
260. e digits e Example 911234567890 is dialed 91 1234567890 Downloadable WAV files It is possible to customize the ring tones on the IP Deskphone Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Deskphone The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP software on page 46 The WAV files have a maximum size of 512 KB each for the IP Deskphone The file format is restricted to ITU T A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV files are downloaded to the IP Deskphone the WAV file names appear in Pref gt Audio gt Tones gt Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the applicable IP Deskphone User Guide March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 101 Comments infodev avaya com Chapter 7 Configure the DHCP Server The Avaya IP Deskphones support two basic Dynamic Host Configuration Protocol DHCP mechanisms to provide configuration information to the IP Deskphones These mechanisms are the following e Normal DHCP DHCP
261. e for the session expiration in units of delta seconds When a call is made the presence of the Min SE header informs the terminating endpoint and proxies of the minimum value that the originating endpoints accept for the session timer duration in units of delta seconds When present in a 422 response the Min SE header indicates the minimum session value the terminating endpoint accepts When present in a request or response the value of the Min SE header is 90 seconds or more If the Min SE header is not present the default value is 90 seconds It is a configurable parameter March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 215 Comments infodev avaya com Session Timer Service Provisioning The IP Deskphone uses the configuration parameters for the Session Timer Service to indicate if the Session Timer Service is available and to configure the duration of the session timer The following table describes the five configuration parameters in the device configuration file for Session Timer Service Table 66 Session Timer Service configuration parameters Parameter name Description Default value SESSION_TIMER_ENABLE Indicates if the session timer service is enabled or disabled If configured as Yes the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 If configured as No the Session Timer Service is disabled Yes
262. e from CS 1000 to IP Office 3 Create a temporary folder on the hard drive of your PC Add the software images provisioning files device configuration files and other files intended for the IP Deskphones to this folder Q Important Do not create any subfolders in the temporary folder 4 Upload the folder content to the Avaya IP Office Manager e Run IP Office Manager and log in e In the IP Office Manager main window click File gt Advanced gt Embedded File Manager a Avaya IP Office R8 1 Manager 000C767B0B28 8 0 15 Administrator Administrator Close Configuration Artyom 3000 Save Configuration As rty Change Working Directory Voicemail OND ShortCodes Source Numbers Telephony Forwarding _ Dial In Voice Recording gt Preferences Artyom A Erase Configuration Defauk Reboot System Shutdown Change Mode CN Time Profile 0 El IP Route 3 aa Account Code 0 Kri License 5 fh User Rights 8 KC ARS 1 fx E911 System 1 Audk Trail Security Settings Erase Securty Settings Defaut Format IP Office SD Card Recreate IP Office SD Card Memory Card Command Launch Voicemad Pro Client jot allowed to use one X Portal Services jnot allowed to use one X Portal Services System Status jnot allowed to use one X Portal Services Web Control jot alowed to use one X Portal Services allowed to use one X Portal Services ne Aliwer tn ice one Portal Services
263. e if no customer device certificate is installed NO Do not use the default device certificate default This parameter controls the use of the default device certificate for HTTPS TLS connections The default value is NO It is configured in the device configuration file SRTP support with Avaya Aura SIP 4 4 introduces support for SRTP with Avaya Aura Note To use SRTP you first have to be using TLS That is you cannot have secure media without using secure signalling The following SRTP modes are supported e Secure Only e Best Effort Capability Negotiation Configuration SIP 4 4 introduces the following parameter to support SRTP on Avaya Aura AVAYA_AURA_MODE_ENABLE YES NO The command specifies if Avaya Aura specific features are active on the IP Deskphone or not The default value is NO It can be configured through the device configuration file and through server profiles YES Avaya Aura specific features are active March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 27 Comments infodev avaya com New in this release NO Avaya Aura specific features are not active Q Important In the device configuration file the parameter MKI must be set to NO Session Border Control support Session Border Control SBC enables secure access for remote users SIP 4 4 supports the Avaya SBC for Enterprise 6 2 when the IP Deskphone is configured to use TLS
264. e in Normal mode Note Regardless of whether the firmware upgrade was successful or not the FW section does not offer to update during the IP Deskphone reboot Support of HTTPS protocol in BootC HTTPS is supported for downloading provisioning files for example 1220SIP cfg and firmware images from the Provisioning Server It uses the embedded and customer certificates that are installed on the IP Deskphone Q Important Customer certificates must be installed in Normal mode Both mutual authentication and server only authentication methods are supported The TLS connection cipher is set according to the security policy configured on the IP Deskphone the security policy must be configured in Normal mode The default cipher is TLS_RSA_WITH_AES_256_CBC_SHA For more information see HTTPS support in BootC mode on page 269 Permanently disable Port Mirroring SIP 4 4 introduces the ability to permanently disable Port Mirroring through provisioning When Port Mirroring is permanently disabled it cannot be enabled in the Advanced Diag Tools menu or by using the special key combination In SIP 4 4 when the existing PORT_MIRROR_ENABLE configuration parameter is set to NO the Port Mirroring feature is permanently disabled The Port Mirroring prompt in the Advanced Diag Tools menu is disabled and cannot be modified This is the default If the PORT_MIRROR_ENABLE configuration parameter is set to YES the Port Mirroring prom
265. e parameter Press the Select key to select the parameter Voice VLAN No VLAN y 17 Enable or disable the VLAN Filter Press the Select key to enable the VLAN Filter A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled Table 37 VLAN Filter configuration VLAN Filter 18 If 802 1Q is enabled configure Ctrl Priority bits Use the right arrow in the Navigation key cluster to highlight the Ctrl Priority bits box Press the Select key to access a list of Ctrl Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 163 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software Table 38 Ctrl Priority bits configuration Ctrl Priority bits Auto v Auto Value from 0 to 7 19 If 802 1Q is enabled configure Media Priority bits Use the right arrow in the Navigation key cluster to highlight the Media Priority bits box Press the Select key to access a list of Media Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 39 Media Priority bits configuration Media Priority bits Auto v Auto Value from 0 to 7 20
266. e request with the CA private key and returns the completed certificate to the IP Deskphone 6 The IP Deskphone stores the device certificate and the IP Deskphone private key into the IP Deskphone memory with the matching private key 7 The IP Deskphone can now verify the identity of the device certificate when requested by a server During the enrollment process and before the IP Deskphone sends the device certificate request to the CA server the IP Deskphone prompts the administrator to enter a challenge password The use of a password is optional depending on the configuration of the SCEP server If the SCEP server is configured to not require a password the administrator does not enter a value and presses the OK Context sensitive soft key The name included in the device certificate request is constructed using the hostname and domain name shown in the Network Configuration screen immediately under the CA server If there is no hostname entered a hostname is created using the IP Deskphone MAC address according to the form NTIPP012345 where NTIPP is an acronym for IP Deskphone and 012345 are the last six hex digits of the MAC address By default the certificate request includes a Subject Common Name in the form of hostname domainname The SCEP configuration fields in each DCP provide more flexibility in the form and location of this name Device Certificate Authentication Considerations for SCEP An important aspect of the device cer
267. e user can press the Support soft key to call to the Technical Support service see the preceding command TECH_SUPPORT_LABEL The default value is notset invalid invalid FAST_EARLY_MEDIA_ENABLE YES NO This parameter allows the administrator to activate and deactivate the Fast Early Media option according to RFC 3264 The default value is NO YES activate the Fast Early Media option When set to YES SRTP is not supported NO deactivate the Fast Early Media option ENABLE _ANSWER_MODE YES NO This parameter allows the administrator to specify if Answer Mode is supported when registering with the proxy The default value is NO YES the Answer Mode is allowed The IP Deskphone adds the answermode tag to the Support header in the REGISTER request NO the Answer Mode is not supported default ANSWER_MODE_MAXALLOWADDR max_addr This parameter specifies the maximum number of addresses that can be white listed for Answer Mode support The allowed values are from 0 to 200 The default value is 100 max_addr maximum number of addresses ANSWER_MODE_MICMUTE YES NO This parameter specifies if the microphone is muted when a call is auto answered by the Answer Mode functionality YES mute the microphone NO do not mute the microphone default value FIPS_MODE YES NO FIPS mode is used in a Federal environment This parameter verifies that the IP Deskphone is in Federal Informat
268. e waits for a response If an error is received such as timeout or server unreachable the registration process ends The IP Deskphone accepts the reply which contains the CA root certificate The reply may also include one or two Registration Authority RA certificates which are stored temporarily for use during the request for a device certificate e If the CA root certificate is not already on the IP Deskphone the fingerprint is computed and displayed The computed fingerprint is the thumbprint of the certificate the SHA1 hash of the public key of the certificate e You must Accept or Reject the fingerprint e If the CA root certificate is rejected the registration process ends e If the CA root certificate is already in the trusted store no prompt appears If the fingerprint is accepted the CA root certificate is added to the trusted store on the IP Deskphone If you use the configuration file for example 11xxe cfg you can download one or more CA root certificates to the IP Deskphone The USER_KEYS section is added to the configuration file for example 12xxSIP cfg where the FILENAME attribute points to the file name of a customer root certificate in Privacy Enhanced Mail PEM format The PROTOCOL attribute of the JSER_KEYS section can be assigned to one of the IP Deskphone supported protocols such as HTTP TFTP HTTPS and FTP e After the configuration file is downloaded and parsed by the IP Deskphone the
269. eating the speed dial list file oo eee eeeeeeeeeeeeees 421 Ctrl Priority bits configuration 0 ee ee ee eetteeetenteeeteeeeeee 160 Custom banner problem eeeceeeeeeeeeeeeeeeeeeeneeenneeeeead ao D Data 802 1Q configuration eee eeeeeeeeeeneeeneeeeenes 160 Data Priority bits Configuration 0 0 0 ee eeeeseeeeeeeeeenneeeeeeee 160 Data VLAN EOE 156 Data VLAN configuration 00 eeceeeeeeeeeeneeeseeeeeeeeeeeeeaes 160 DeDUG Port sasen raaa i E ENEE ANE EEEE 300 debug port SCCUMILY crriiesietintieicii iridata daana 20 Debug port security 2 2 ce ceceeeeeeeeneeeeeeeeeeeeaeeeeeeteenaeeeess 300 Default error handling ee eee ceeeeee eee eeeeeneeeeeeeeeeesaeeeeeaes 233 Device configuration commands list sssssssse reserse neee 55 Device configuration command syntax s 61 Device configuration file example ccceeeeeceeeeeees 55 device configuration file with Avaya Aura ccccccee 390 DIEE D EEA P PA O O A ENE NS 158 Device ID configuration eessen 160 DEVICE SONGS cc cciecccassc cesses cerdsdceasicessbacis tesseeesauce Ssecerensaees 145 Device Settings menu parameters 0 0 0 ee eeeeeeseeeeeereees 145 Device settings on the IP Deskphone with SIP Software 145 DACP sesccieteealategs Hage ease cenpitbeyitecg bene rel eateastine eenuarthedeedegen ote 152 DHCP configuration ccc eeecseseeeeeeeeneeeeeeeeeneeeeeeneeseeeeees 160 425 Comments infodev avaya com
270. ecurity log entry is added Even if the certificate is not deleted it cannot be used to authenticate a file NO_EXPIRE_LOG A certificate is not deleted when it expires and security log entry is not added Even if the certificate is not deleted it cannot be used to authenticate a file DWNLD_CFG_ACCEPT defines how all TFTP configuration files are authenticated when there are no customer certificates on the phone The parameter does not come to effect when a customer certificate installed The default value of the parameter is VAL_ACCEPT Following are the acceptable parameter values VAL_ACCEPT Unsigned and signed files are always accepted if there are no valid customer certificates VAL_MANUAL_A If the resource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject options prompt appears VAL_MANUAL_B If the resource file is not signed and if there are no customer certificates then enter Finger Print Value and select Accept option manually DWNLD_CFG_SIGNING YES NO defines if configuration files 12xxSIP cfg are forced to sign if a customer certificate installed This parameter does not come into effect if the customer certificates are installed The default parameter value is no The following are the acceptable values for this parameter NO If there is a customer certificate installed the downloaded file is automatically accepted without authen
271. ed Dial List is similar to any other feature key invocation The Speed Dial List key causes a full screen list to appear on the IP Deskphone and the user can automatically dial one of the offered choices The contents of the Speed Dial List can vary context sensitive based on the current call state of the IP Deskphone and the type of Speed Dial List entry configured Only entries in the Speed Dial List can be context sensitive not all speed dial keys or individual features keys are context sensitive A Speed Dial key or one included in a Speed Dial List can cause any call that it placed on hold when invoked to be unheld automatically when the call completes based on a new value that must be configured when a Speed Dial key is created or configured Administration and use of the Speed Dial List feature Provisioning the device configuration provides the IP Deskphone with the following features e Index of key to use as Speed Dial List You can use the following flag to disable the Speed Dial List feature by configuring the key index to less than two 2 SPEEDLIST_KEY_INDEX lt key index gt e Label to use for the Speed Dial List key SPEEDLIST_LABEL lt text gt The IP Deskphone retrieves the device configuration through provisioning and if the SPEEDLIST_KEY_INDEX flag is configured to a valid programmable key that can be used for the 192 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infode
272. ed in this Table continues March 2015 TCP TLS operation overview Parameter Purpose Default Allowed parameter the system resets SSHID Configuration of the SSH None See Note 3 and SFTP user ID SSHPWD Configuration of the SSH None See Note 3 and SFTP password HASHED_ADMIN_PASSW ORD Indicate whether the Admin NO YES Password is hashed or not NO ENALBE_LOCAL_ADMIN_ UI Configure the availability of YES YES the local administration UI NO on the IP Deskphone HASH_ALGORITHM Hash algorithm SHA1 SHA1 MD5 ALLOW_EMERGENCY_PRIORI_ Indicates if a Priority NO YES TY_HEADER emergency header must NO be added to emergency outgoing calls or not CALLINFO_IMAGE_ENABLE Specify whether to obtain NO YES image from Call Info url or NO not MK ENABLE Use Master Key Identifier NO YES MKI or not NO SECURE_UI ENABLE Configure the availability of NO YES other sensitive data that NO you want to hide from the normal end user such as the IP address the MAC address on the IP Deskphone information screen and the FE IP Address and Port on the audio quality details screen ADMIN _PASSWORD_EXPIRY The date that the Empty Timestamp configured ADMIN_PWD is no longer valid and a new password must be downloaded from the provisioning server Note The SFTP file read and write pattern entries must be strictly followed The following
273. ed license files Node Locked license file download Use the following procedure to download Node Locked license files keyed to each phone by MAC address from the provisioning or TFTP server Downloading Node Locked license files 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 46 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file An example of an IP Deskphone cfg files is 12x0SIP cfg The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the ipctoken prefix and cfg suffix For example FW DOWNLOAD MODE AUTO VERSION 4 04 09 00 PROTOCOL TETP FILENAME SIP12x0 04 04 09 00 bin 304 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com License file download LICENSING DOWNLOAD MODE AUTO VERSION 000001 FILENAME ipctoken cfg 3 Place the IP Deskphone license file on the provisioning server The generated license file must be named ipctokenMAC cfg where MAC is the 12 character MAC address of the IP De
274. eeee eeee VA AAA A ee NNNNA 819e19d0 819e 19d8 801f08a0 Peirce ages value 21 0x15 Figure 86 Example of the supplementary information in the ECR log file continued Figure 87 Example of the ECR log file on page 361 is an example of the ECR log file output when the following PDT command is entered PDT gt prtlog 0 360 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Diagnostic logs eee ERROR LOG FILE FERE Record 000 CRITICAL ERROR SET Logged 11 26 2007 02 46 46 Firmware B221C61 File EcrTaskMonitor c Line 585 Error 4 Description Task Monitor one or more tasks have been suspended For details see the current record summary info and one or more next records detailed info for every suspended task Summary info for all tasks NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY tExcTask excTask 81cf9790 OPEND 80489bc881cf9670 3006b 0 tLogTask logTask 8lcf c00 OPEND 80489bc8 8lcfbae8 0 0 t51811Int intThread 81la7c610 OPEND T 803e50a4 8la c570 830106 10 tShell shell 8ladc090 1PEND 803e50a4 8ladbcbO 1c0001 0 tUsbdBus 802f451c 81a78400 10 PEND 803e50a481a78330 0 Q CpuMon 800e2bac 81941110 19 DELAY 803d0c7c 81941050 0 66 DISR 8002f938 81a14600125PEND 803e50a481a14578 0 0 FLASHICON 8002f494 81a46100 125 PEND 803e50a481a46080 0 0 INDR 8004a26c 8lcffdb0 125 PEND 803e50a4 8lcffd28 0 Q HOOK 8004b990 8lcfeb40 125 SUSPEND 803d0c7c 81cfea78 0 QO
275. eeeteeeeeaees 424 Install the SIP software A e A y a a 1 3m4 IP Deskphone diagnostics 2 0 cece eeeeeeeeseeeeeenneeeeeeees 331 Downloadable WAV files ccccssssscssssssssssteseseeccsssssssseeee 101 P gnos o Downloading SIP Software from the Avaya Web site 127 IP Deskphone restrictions E P EEE S E 222 Downloading the 12xxBoot cfg file 0 cceeeeeeeeeeeeeeees 118 IF Ofice migrating UNIStim IF Beskphones irom Go 1000 to Downloading the SIP software o cccccccccccsscsssssssssssssssssessssese 46 IP OMCE 334 65 lt ceond 54 AAT A AE E TA 401 me IPVO addr ss CHANGE siisii 16 Downloading UNIStim software through TFTP on bootup 125 DREGGX oiera araea aapea HH aie ee ei AR 100 DRegex rules oo eee ceceseccscesecesscsseccesessteecsestscstseetsceneseesaeens 100 J DUplEX ai ena a e eer a crete reer a peer 157 Duplicated IPv6 Address MESSAGE sc ecc2erssaencias eiieniersaciy nak gar Join soft key aebadhidwediansiiGscciegheigaiiaceseeewetecdiccadetscaeeeiieadieestece 388 Duplicate IPV6 address ooo ee cent ee eee ee teeter eeeeeeeetaeeenenes 19 Duplicate IPv6 addresses from DHCPV6 server 337 L E Licensable features ccccccccccceceseseseeceeeeeeeeeeeaaeeseeeeeeess 308 LLDP CONfIQUratiON vis eee ee eeee eect ee eneeeeeeaeeeteeeeeeenaeeeeeaas 160 EAP configuration 0 c c ccccscesesesesessesesesesertsteesessestsneeeees 160 Local Diagnostic TOOIS 0 0 ee eee 333 Embedded device certificate co
276. eeseeseeeeeeeeeeeaees 160 NAT Traversal acrist detnecentencidcevaseers ceeaveeesnceeaed 159 NFA lial hd fi Epes peepee EEA recat AAN 159 NAT TTL Configuration cece eeeeceeeseeeeeeneeeeeeeeeeneeeeeaas 160 NGC IMESK ite seth e ee 183 Net Mask and Gateway configuration eceeeeeeeeees 160 Network requirement ccccecececeeeeeceeceeeeseeeeeeeeeeeesnaaees 42 No DHCP mode ccccccessscscceceseeeeeeeeeeeseeeseseeseeeeeneeeeeaes 153 Ntwk Port Duplex configuration 0 cccceseeeeeeeeeees 160 Ntwk Port Speed configuration eessen 160 O One X PC Client Control sssssesensnessesnneeesrrnrsnsssrrerssee 26 376 Optional keywords in the provisioning file cece 46 P Password ccccccccccccceceeseeseececeeeesesueauenseececeeeseesueaueneseeeess 158 Password configuration cccccceseeceeeeeeeeeeeeeeeeeseeaees 160 PC Port Duplex configuration s e 160 PC Port Speed configuration s e 160 PG Port Untag allposters siape 157 PC Port Untag All configuration eeeee 160 Permanently disable Port Mirroring cescceeseeeereees 21 Personal Profile Manager contact lists in 006 373 Personal Profile Manager configuration s 373 Personal Profile Manager support eeseee 25 372 Phone will reconnect MESSAGE secedere 16 Port functions on the three port switch when VLAN is enabled A A E E EE E 225 Port Mirroring disable permanently
277. efault enables Daylight Saving Time NO disables Daylight Saving Time DST_START DST_STOP dst_settings_str The DST_START and DST_STOP options use the parameters shown in the following table Parameters should be configured when DST_ENABLED is set to YES DST_START parameter configures the date time after which the DST offset is applied DST_STOP parameter configures the date time after which the DST offset is not applied Table 6 DST start and stop parameters Char Value 1 Ordinal week number in month 1 4 L L last week 2 4 3 letter shortcut for the weekday name Sun Mon Tue Wed Thu Fri Sat 5 7 3 letter shortcut for month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 8 8 9 1 or 2 digit hour 0 9 or 00 23 9 10 Local UTC time marker L or U 72 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file Note Standard Time should be provided as a part of DST_STOP value in case if Local time option is chosen Examples 2SunJul2L means 2nd Sunday of July 2 00 Local time LSatNov23U means Last Saturday of November 23 00 UTC time TIMEZONE_OFFSET x is used to configure the current time zone offset from GMT in seconds TIMEZONE OFFSET takes a number as a parameter For example TIMEZONE_OFFSET 25200 configures the time zone offset to MST which
278. efs gt User Options gt Voice Mail Settings This command has no effect on the user profiles after it is created vmail_number the number or URI of the voicemail server VMAIL_DELAY x is a delay configured in milliseconds between when the voice mail server answers the call and the start of dialing the voice mail user ID The default value is 1000ms x the delay in milliseconds LLDP_WAITING_TIME timeout_sec This parameter allows the administrator to configure the timeout in seconds the IP Deskphone should wait for the LLDP response The allowed values of the parameter are from 30 to 300 seconds The default value is 30 seconds March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 67 Comments infodev avaya com Creating the provisioning files timeout_sec timeout value in seconds IP_OFFICE_ENABLE YES NO This parameter is a command that specifies if IP Office specific features are active on the IP Deskphone or not The default value is NO YES IP Office specific features are active NO IP Office specific features are not active IPOFFICE_CONF_CODE opt_string This parameter allows the administrator to configure the Conf soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Conference opt_string code of the Conference option Example POFFICE CONF CODE 3 Note The opti
279. em administrators of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with a basic understanding of SIP This guide is not intended for end users of the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone Many of the tasks outlined in the guide influence the function of the IP Phone on the network and require an understanding of telephony and Internet Protocol IP networking March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 33 Comments infodev avaya com Introduction to this guide Acronyms This guide uses the following acronyms Table 1 Acronyms used AAA Authentication Authorization and Accounting ALG Application Layer Gateway BER Bit Error Rate CA Certificate Authority CN Common Name CRL Certificate Revocation List CTL Certificate Trust List DCP Device Certificate Profile DET Distinguished Encoding Rules DHCP Dynamic Host Configuration Protocol DN Distinguished Name DND Do Not Disturb feature DNS Domain Name System DRegex Digit Regular Expression DSCP Differentiated Services Code Point EAP Extensible Authentication Protocol ECR Error Collection and Recovery EJBCA Enterprise Java Bean Certificate Authority ERE Extended Regular Expressions FQDN Fully Qualified Domain Name FTP File Transfer Protocol GARP Gratuitous Address Resolution Protocol GUI Graphical User Interface HTTP Hyper Text Transfer Protocol HTTPS Hyper Text Transfer Protocol over SSL IAS Internet Authentication Service I
280. en and the contact information are specified in the device configuration file License not available warning A warning window indicating that a license is not available appears on the IP Deskphone screen when the token request or refresh is rejected due to insufficient tokens available or an invalid license file The following figure is an example of a warning window indicating that a license is not available Information Could not obtain license Login has been denied Ok a Cd amen aaa Figure 66 License not available warning 316 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Alarms License expiry warning A warning window indicating that a license has expired appears on the IP Deskphone screen when a node locked license expires The following figure is an example of a warning window indicating that a license is expired 01 10 1 00 am Licensing for phone features has expired Contact your administrator Reece Lees Mee Gee Figure 67 License expiry warning Evaluation period expiry warning A warning window indicating that the evaluation period has expired appears on the IP Deskphone screen when the evaluation period expires and if the IP Deskphone has never had a valid token grant The following figure is an example of a warning window indicating that the evaluation license period is expired UL UUU 124 B amp B 01 10 1 00 a
281. entati Niss cscnie a ee 424 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 13 Comments infodev avaya com Chapter 1 New in this release SIP Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 supports SIP Software Release 4 4 This document contains administration information for the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone with SIP Software Release 4 4 Supported platforms SIP 4 4 supports the following platforms e Communication Server 1000 7 6 B5800 Branch Gateway 6 2 e IP Office Release 8 1 e Avaya Aura Communication Manager 6 2 FP2 e Avaya Aura Messaging 6 2 e Avaya Aura Presence Services 6 2 e Avaya Aura Conferencing 7 0 Avaya Aura support for 1200 Series IP Deskphones The Avaya Aura communications platform solution comprised of Avaya Aura Communication Manager Avaya Aura Session Manager Avaya Modular Messaging now supports the 1200 Series IP Deskphone with SIP 4 4 software The 1200 Series IP Deskphones are directly registered to Session Manager and are supported by Communication Manager configured as an Evolution Server CM ES Supported platforms The following Avaya Aura platforms are supported e Avaya Aura Communication Manager 6 2 FP2 e Avaya Aura Session Manager 6 2 FP2 e Avaya Aura Messaging 6 2 e Avaya Aura Presence Services 6 1 e Avaya Aura Conferencing 7 0 14 SIP Software for Avaya 1200 Series IP Deskphones Admin
282. entifies if the IP Deskphone requests the device certificate using SCEP or if the device certificate is downloaded using PKCS 12 If PKCS 12 is specified direct action is not taken This allows a downloaded device certificate to be installed in this profile Active If the Active attribute is not active the IP Deskphone assumes that there is no device certificate associated with the profile and takes no action to request one even if SCEP is specified as the source CAServerName CAServerName is the name of a CA server that is sent in the initial SCEP request to get the CA root certificate Although some SCEP servers ignore the CAServerName the CAServerName is important for EJBCA and to differentiate between multiple CAs on a single server Q important CAServerName must not be confused with the URL specified for the CA server which is used to make the SCEP connection AutoCN The AutoCN parameter indicates if the CN in an SCEP certificate request should be automatically populated based on the Hostname and Domain Name configuration parameters SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Device certificate profiles The Hostname and Domain Name parameters are part of the overall IP Deskphone configuration and are not configurable within each DCP If AutoCN is configured as 1 True then the CN is constructed as Hostname Domainname If AutoCN is configured
283. er ID must be followed by the domain name for example jsmith company_name com 2247 company_name com Note To provision AUTOLOGIN_ID_KEY nn useri D domain name the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE_REBOOT YES in the device configuration file e AUTOLOGIN_PASSWD_KEY nn xx This parameter is located within the IP Deskphone specific configuration file There is no default password If this parameter is blank and AUTOLOGIN_ENABLE is configured to USE_AUTOLOGIN_ID or 2 in the device configuration file the IP Deskphone does not log on Note To provision AUTOLOGIN_PASSWD_KEY nn xx the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated To force a hard reboot after the IP Deskphone configuration file is updated configure FORCE_REBOOT YES in the device configuration file PROMPT_AUTHNAME_ENABLE YES NO This parameter causes the user to be prompted to enter an authentication name when they log on to the IP Deskphone For a CS March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 95 Comments infodev avaya com Creating the provisioning files 1000 system it is necessary to configure an authentication name when configuring IP Deskphone features YES prompt the user to enter an authentication name NO
284. er Settings menu of the IP Deskphone Limitations Only one server profile can be active at time this means that in Multi User mode the logic is applied for only the Primary User IP Deskphone soft reboot When a different server profile is applied changes to certain parameters can cause the IP Deskphone to perform a soft reboot Changes to the following parameters initiate a soft reboot FIPS_MODE ENABLE_UPDATE ENABLE_USB_PORT SFTP_WRITE_PATTERNS SESSION_TIMER_ENABLE USB_HEADSET SFTP_READ_PATTERNS SESSION_TIMER_DEFAULT_SE ENABLE_BT MLPP_NETWORK_DOMAIN SESSION_TIMER_MIN_SE PCPORT_ENABLE MLPP_PRECEDENCE_DOMAIN SET_REQ_REFRESHER LLDP_ENABLE SNTP_ENABLE SET_RESP_REFRESHER EAP IPV6_ENABLE DOD_ENABLE EAPID1 IPV6_STATELESS SLOW_START_2000K EAPID2 SIP_TCP_PORT MAX_APPEARANCE EAPPWD SIP_TLS_PORT USE_PUBLISH_FOR_PRESENC E Managing Server Profile files To download a new Server Profile file the Server Profile parameters must first be configured in the System Configuration file and provisioned in the Device Configuration file The IP Deskphone downloads the new Server Profile file on startup or the download can be initiated through pressing the Services key on the IP Deskphone and selecting Check for Updates gt Upgrade DEVICE_CONFIG from the menu Information about profiles is presented in the IP Deskphone File Manager If a Server Profile file is downloaded on the IP Deskphone the file name profile1 dat or profile2 dat is displaye
285. er the proper sequence is entered on the IP Deskphone the confirmation screen appears 3 Press the YES context sensitive soft key to reset to factory setting Or Press the NO context sensitive soft key to close the confirmation screen and return to regular mode The following table describes the function of the Context sensitive soft keys for Reset to Factory Setting Table 102 Context sensitive soft keys for Reset to Factory Setting Context sensitive soft key Action Yes Activates Reset to Factory Setting No Rejects Reset to Factory Setting closes the confirmation screen and returns to regular mode Activating Reset to Factory Setting using SSH_PDT 1 Enter the PDT command gt reset2factory The PDT displays the prompt gt Reset to Default Are you sure Y N 2 Enter Y to accept OR March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 329 Comments infodev avaya com Maintenance Enter N to decline If you select Y the PDT displays the prompt gt Enter MAC address 3 Type in the IP Deskphone MAC address gt lt MAC gt lt enter gt For example if the IP Deskphone MAC address is A1B2C3D4E5F 6 you enter gt A1LB2C3D4E5F6 lt enter gt 4 Click Enter If the MAC address is correct the IP Deskphone is reset and the remote telnet client is restarted If the MAC address is incorrect the IP Deskphone displays gt
286. es of a conversation to agree on the keys you can use to encrypt or decrypt the messages that are transmitted Media security SRTP Secure RTP SRTP encrypts the media path between two end points After both end points agree on the necessary parameters to encrypt and decrypt audio packets the voice path between them is established SRTP is configured on the IP Deskphone to provide multiple levels of protection The following table highlights the two cipher suites that are used and their related parameters 294 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Table 91 SRTP properties SRTP Parameter AES_CM_128_HMAC_S AES_CM_128 HMAC_SHA1_32 HA1_80 Master key length 128 bits 128 bits Master salt length 112 bits 112 bits len SRTP lifetime 2 48 packets 2448 packets SRTCP lifetime 2431 packets 2 31 packets Cipher AES Counter Mode AES Counter Mode Encryption key 128 bits 128 bits MAC HMAC SHA1 HMAC SHA1 SRTP auth tag 80 bits 32 bits SRTCP auth tag 80 bits 80 bits SRTP auth key len 160 bits 160 bits SRTCP auth key 160 bits 160 bits Call security is identified by the presence of the security icon present during an active call as shown in the following example The presence of the security icon is the only visible indication that the media path is encrypted The presence of this icon depends on whe
287. eskphone automatically redirects all calls to the selected account to the address that you specify The target address must be reachable from the domain of the account Other accounts can still receive calls The line key label periodically indicates that Call Forward mode is active e If you select a single account that does not have Call Forward or DND active on it the IP Deskphone prompts you to specify a forwarding target and the mode you select is then enabled If DND is already active a message appears indicating that Call Forward cannot be activated If Call Forward is already active a message appears asking you if you want to deactivate Call Forward e If you select the forward all option all accounts are in Call Forward mode using the provided target and DND is deactivated for all accounts If accounts are already in Call Forward mode for a different target the accounts are updated to use the new target e If you select the forward none option the Call Forward feature is deactivated for all accounts for which the Call Forward feature is currently active After you press a single account Call Forward programmed key e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If the account is not forwarding calls to the programmed target the account is set to forward calls to the given target disabling DND if necessary and overriding any other call forward target that is active for t
288. ess NAT traversal for media or voice 224 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 22 Three port switch and VLAN functionality System overview The Full VLAN support feature can create an IP Deskphone Voice VLAN and PC Data VLAN on the three port switch manually or automatically see Figure 23 Voice VLAN and Data VLAN on page 226 If both Data and Voice VLANs are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to the networks The IP Deskphone receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while PC or Local Networks receive all kinds of frames When only voice VLAN is enabled on the three port switch all kinds of frames go to the Network the IP Deskphone receives only the frames with Voice VLAN tagged and sends all frames with Voice VLAN tagged PC or Local Networks receive all kinds of frames March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 225 Comments infodev avaya com Three port switch and VLAN functionality Enable Both Voice and Data VLAN on three port switch Three Port Switch Enable Both Voice and Data VLAN PC Port P1 PC or Local Networks ALL VLAN s IP Phone Figure 23 Voice VLAN and Data VLAN Enable Voice VLAN Only on three port switch Voice VLAN Three Port Switch Enable Voice VLAN
289. ess book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected e HOLD_TYPE RFC2543 RFC3261 used to select the protocol to hold a call The default setting is RFC3261 RFC2543 RFC2543 is a standard protocol of the Internet Engineering Task Force IETF RFC3261 RFC3261 is a standard protocol of the IETF ENABLE 3WAY_CALL YES NO a flag to enable or disable local IP Deskphone based three way calling for three party conferences YES enables local IP Deskphone based three way calling for three party conferences YES is the default NO disables local IP Deskphone based three way calling 76 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file e DISABLE_PRIVACY_UI YES NO a flag to disable the privacy setting in Ul menus Disabling the privacy setting in UI menus disables the user s ability to configure privacy options YES disables the privacy setting in the Ul menus NO enables the privacy setting in the UI menus NO is the default DISABLE_OCT_ENDDIAL YES NO a flag used to configure the pound key The default setting is YES
290. eter Purpose Default Allowed See Managin connection persistence on page 292 SRTP_ENABLED SRTP_MODE SRTP configuration values No BE 2MLines BE 2MLines BE Cap Neg SecureOnly SRTP_CIPHER_1 Allows configuration of the AES_CM_128_H AES _CM_128 HMAC 286 write put from IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com SRTP_CIPHER 2 shear for SRTP MAC_SHA 1_ 80 SHA1_ 32 p AES_CM_128_H AES_CM_128_HM MAC_SHA1_32 AC_SHA1_ 80 None LOGIN NOTIFY Configures whether or not Off Off the login banner appears Success after a successful logon Failure Both LOGIN_NOTIFY_TIME Configures whether or not Not checked Not checked off the time at which the login Checked on success or failure occurred appears SSH Configuration of the SSH NO YES server on the IP NO Deskphone The parameter must remain consistent with the current UNIStim design SFTP Configuration of the SFTP NO YES server on the IP NO Deskphone The parameter must be added but can remain consistent with SSH SFTP_READ_PATTERNS File extensions allowed to cfg dat separated values read get from the IP See Note 1 After a Deskphone change is detected in this parameter the system resets SFTP_WRITE_PATTERNS File extensions allowed to cfg dat separated values See Note 1 and Note 2 After a change is detect
291. eters manually for the IP Deskphone 02 cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 131 Configuring parameters automatically for the IP DesSkphone cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 132 Auto Provisioning Para MOLES ioc cccsecacencnscsninsdcepeuonadedeutbedeniucenonesakeieresceieuerecens alee nennt Enn 132 Manual provisioning ParaMGle rs siiiccccacsccccccecccacdsdeccncaccecddeeccdesececaaezelscdesccesezsseassesendedneadaiedacts 134 Parameter source precede rice ile Siac sie ere ceive passe eee 140 Chapter 12 Voice Quality Monitoring ccc cceeeeeeeeeeeeeeee eee e teeter rere te eeeeeeeeaaaaaaaaas 142 Feature ES WN asc ees cs tag ash ec ice e ee 142 VOMON STU cats aaan oaaae nastidaus aata iE E A aae REENEN EAEE 142 Sener Set UD enee eene ee EE E E EE a 142 How VOQMon a sacra s rementar aeai aa ea aaa a aE raada e E EAEE 143 End f call report seanganan a reac Mn ce eee aan mene cen ems e EE DEA 144 Session interval TEPO ss 2ec cence reriseasnccseeete Seaetrsctasd aa a aaiae a E eaka 144 Alertinterval Tepot aseran niania iii kiaia aa a n a a a a i i 144 Chapter 13 Device Settings on the IP Deskphone with SIP Software 145 Introductio Mises Saceessee tte eceea ee hice acceso ace deen e a a n 145 802 1x EAP Port based network access CONntrol ceceeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeaeeeeeeeeeaa 146 Authonzatio Meere tem ee ede tone Sane te eRe Re cary ote Ste EON ea E
292. ey x SCR5100 Key y SCR5100 Key z SCR 5100 L Indication of an Active Call Indication of Active Call an Active Call Figure 8 SCA MADN Multiple Call Arrangement Multiple Call Arrangement MCA MADN allows as in progress calls as there are appearances of the DN A call on a DN appearance does not make other appearances busy they can receive or make calls e Activity on one DN appearance does not reflect on other appearances There is no simple method for a DN appearance to bridge into or pick up a call on another DN appearance TN1 TN2 TN3 TN 10000 1 TN 100002 TN 100003 MCA MADN Key x MCR 5100 Key y MCR 5100 Key z MCR 5100 Cali 2 idle Available Cam for calls Figure 9 MCA MADN The MADN SCA feature for CS 1000 requires you to configure PROMPT _AUTHNAME ENABLE to YES in the device configuration file This prompts the end user to enter an Authentication ID that is different from the Login ID The following example shows a TN configured for SCA MADN HEM LOC o i UEXT SIPL 170 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Communication Server 2000 and Communication Server 2100 With SIPU userl SCPW XXXX KEY 0 SCR 8000 a IL ROR il sero KI The following example shows a TN configured for MCA MADN TN 100 0 0 2 UEXT SIPL With SIPU user2 SCPW xxxx KEY 0 MCR 8001 ane EHON N
293. f Ntwk Port Speed choices Auto 10BT 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a Ntwk Port Speed Table 34 Ntwk Port Speed configuration Ntwk Port Speed Auto y Auto 10BT 100BT Configure Ntwk Port Duplex in the Device Settings menu 162 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configure the device settings Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Duplex box Press the Select key to access a list of Ntwk Port Duplex choices e Auto e Force Full e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select Ntwk Port Duplex Table 35 Ntwk Port Duplex configuration Ntwk Port Duplex Auto y Auto Force Full Force Half 15 Disable Voice 802 1Q Press the Select key to disable Voice 802 1Q A check mark in the Disable Voice 802 1Q box indicates that Voice 802 1Q is disabled Table 36 Voice 802 1Q configuration Disable Voice 802 1Q 16 Configure Voice VLAN Use the right arrow in the Navigation key cluster to highlight the Voice VLAN box Press the Select key to access a list of Voice VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriat
294. f a user logs into the One X PC client and has not logged into their IP Deskphone extension then an error message is displayed and the One X PC client login fails Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 377 Comments infodev avaya com Chapter 34 Embedded device certificate support TLS connection with Avaya Aura Session Manager requires mutual authentication by default Mutual authentication requires proper Certificate Authority CA and device certificates to be installed on every IP Deskphone A default device certificate in the firmware allows easy connection to Avaya Aura through Session Manager using TLS The IP Deskphones already have an embedded CA certificate which is trusted by Avaya Aura the embedded device certificate eliminates the need for customers to generate and install device certificates manually If used embedded device certificate information is displayed in the IP Deskphone and in the output of appropriate PDT commands Q Important The default embedded device certificates are trusted by the Avaya Aura system If Aura is configured so that the default certificates are replaced by customer certificates then the appropriate CA and device certificates must be installed on the IP Deskphones as well Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Configuratio
295. f audio alert you want to use ring tone beep or nothing e whether you want the red LED to blink e whether you want the call to be added to the Incoming Call logs IM settings IM Settings is located in the User Settings menu Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but the modifications do not take effect until you register the secondary account as the primary account Voice Mail settings Voice Mail Settings is located in the User Settings menu You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail soft key 182 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Remembering settings after logout Waiting messages are reported in the following two ways The red LED lights up if any account has a waiting message A shaded envelope icon appears on the line key of each account that has a waiting message unless the account is in a call Remembering settings after logout The IP Deskphone remembers up to 24 sets of configurations for each profile If you configure settings for an account and you log off the account the settings are restored after you log back onto the account as either a primary account or a secondary account
296. f resource list as avaya com 198 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Roaming profiles Roaming profiles Roaming profiles enable the user to obtain the same settings when they are logged on to multiple IP Deskphones for features such as Address Book Programmable keys and Speed Dial List The updatable data is split into 3 text files for these features e address book e custom keys speed dial list The user configuration file is used to specify the specific names of the feature files to be downloaded The IP Deskphone requests a user configuration file using the name lt username domain gt cfg where lt username domain gt is the address of the primary user for example lpg macadamian com cfg The USER_FILE_ENABLE device configuration file parameter is used to determine whether to download the user cfg file on user login and to check for updates Filemames to be downloaded are specified in a files section An example of the syntax is provided below files addressbook abook txt customkeys keys txt speeddiallist sdl txt For more information about the Device Configuration file see Create the device configuration file on the provisioning server on page 55 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 199 Comments infodev avaya com Features Address book file The Address book file rep
297. face and disable LLDP dhcpd conf This line sets the tag Avaya Custom Phone to the numeric option option Avaya Custom Phone code 224 string class Avayallxx12xxSIP This limits this option to the 11xx1l2xx SIP phones match if substring option vendor class identifier 0 18 Nortel SIP Phone A This line puts the auto provisioning parameters in the option option Avaya Custom Phone Nortel SIP Phone B bt y pc n usb n lldp n The following is an example of the similar handling but for the Open DHCP Server s configuration file OpenDHCPServer ini Custom options for Avaya 1100 and 1200 SIP phones RANGE SET This filter limits the items in this RANGE SET to the 11xx12xx SIP phones FilterVendorClass Nortel SIP Phone A z This line defines the auto provisioning parameters in option 224 224 Nortel SIP Phone B bt y pc n usb n lldp n Refer to your DHCP server s documentation for specifically how to configure a vendor or site option and its data Configuration parameters The IP Deskphones can receive the auto provision parameters shown in the following table Table 9 Provisioning info block format Parameter Value Description EAP 802 1x eap dis for disable Disable or select an EAP authentication method md5 for EAP MD5 peap for EAP PEAP tls for EAP TLS Table continues 108 SIP Software for Avaya 1200 Series IP Deskphones Ad
298. fault Feature configuration commands TOVM_SOFTKEY_ENABLE YES NO YES enables the toVM soft key on the IP Deskphone NO disables the toVM soft key on the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 65 Comments infodev avaya com Creating the provisioning files e TOVM_VOICEMAIL_ALIAS lt string gt customizes the user ID of the SIP URI of the voice mail system The default is transfertovm e TOVM_VOICEMAIL_PARAM lt string gt customizes the parameter name of the SIP URI of the voice mail system The default is mbid e SCA_APPEARANCES configures the maximum number of appearances used for outgoing calls by the Shared Call Appearance SCA group The valid range for this parameter is 2 to 24 The default value is 12 SCA_HOLD_BEHAVIOR PRIVATE PUBLIC configures the default behavior of the hold button when user determined behavior does not exist When a user creates a new profile the default behavior is taken from this setting After the creation of a new profile this configuration setting is not used The default option is PUBLIC e SCA_LINE_SEIZE_EXPIRES timeout This parameter allows the administrator to specify expiration time in seconds for line seize subscriptions Single Call Appearance Allowed values are from 10 to 30 seconds The default value is 15 seconds timeout expiration time for line seize subscriptions in seconds RTP_MI
299. fg configuration file the IP Deskphone downloads the IP Deskphone specific configuration file SIP lt mac id gt cfg Mandatory keywords in the provisioning file are e VERSION xxxxxx where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is mandatory for all sections In the FW section the software version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version Note The version number of the firmware FW can be longer up to 19 characters and must follow this format Example SIP12x004 04 09 00 A Caution The version number is stored permanently on the IP Deskphone until a higher version number is downloaded However if the Forced option is in the 12x0SIP cfg file then the file is forced to download and the version number in the IP Deskphone is overwritten with the version number in the 12x0SIP cfg file DOWNLOAD_MODE AUTO FORCED defines whether the version is checked This command is optional If this command is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Desk
300. fic features are not active Q Important In the device configuration file the parameter MKI must be set to NO Related Links SRTP support with Avaya Aura on page 379 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 379 Comments infodev avaya com Chapter 36 Multi user login on Avaya Aura The following multi user scenarios are supported One user can log on to a maximum of 10 IP Deskphones Note Once the call is answered at one phone other users cannot see status of that call on the other phones e Multiple users extensions can log onto one IP Deskphone e When multiple users are logged onto one IP Deskphone the IP Deskphone can be logged into more than one system Multi user functionality requires Avaya Aura FP2 or later with parallel forking The maximum number of user logins for one user extension is configured in Session Manager as shown in the following figure gt Home Users User Management Manage Users Communication Address Onew Type Handle Avaya SIP 4724 Avaya XMPP 4724Gpresence ca avaya com Select All None 7i Session Manager Profile SIP Registration Primary Session Manager Primary Secondary Maximum OTT_SM1 vj 256 24 aco Ses Manane Secondary Session Manager Primary Secondary Maximum OTT_SM2 263 Survivability Server None east a Daas Controls number of simultaneous devices P that can have the extension logge
301. figuration page 130 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Provisioning IP Deskphone parameters Provisioning IP Deskphone parameters By default the IP Deskphone can automatically provision most parameters However you can manually provision parameters The Auto Provisioning page provides the selection to manually override the parameter Use the Device Settings menu item to configure IP Deskphone parameters Double press the Globe key to open the Network menu and press 2 on the dial pad to open the Device Settings menu Network 1 Server Settings 2 Device Settings 4 Disable screensaver 5 Licensing 6 Lock The Configuration page appears when you select the Device Settings menu item Any automatic provisioned parameters appear dimmed The Device Settings menu shows the configuration parameters that are configured as Manual on the Auto Provisioning page Use the Up and Down navigation keys to scroll through the main configuration options and the Right or Left navigation keys to scroll through the sub configuration options For all supported IP Deskphones you can press the Auto soft key to switch to the Auto Provisioning page to define parameters that you can obtain automatically or manually Then from the Auto Provisioning page you can press the Cfg soft key to switch to the Device Settings option Configuring parameters manually for the IP Deskphone P
302. fodev avaya com Index Numerics 1230 IP Deskphone with SIP Software illustration 37 12xxBoot cfg download 00 0 ee eee ce eeeeeeeeeeeeeeeeeeaeeeeneeeee 118 12xxBoot cfg file downloading the cceeeeeeeeees 118 12xxBoot cfg file download manual 0 ceeeeeeeeees 119 802 1ab Link Layer Discovery Protocol LLDP 148 802 1x EAP authorization oo ee eeeeeeeneeeeeeeeeenneeeeeeees 147 802 1x EAP device ID ooo eee eeeceeeeeeseeceeeeeeeeeeeaeeeeeeees 147 802 1x EAP password 00 cece ceeteee ene ee teeter teeeeeeenaeeeeeaas 147 A Add a 1200 Series IP Deskphone to Avaya Aura 413 Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP 2 eseistika opiera ionan 408 Address BOOK cccsece cecc cece ccecccenescenisveanavegsereusdencs ceeneadeecencseene 211 Address Book size c sesceccecececeeceeueeseeceeeeceeeeseaueaaeneeeens 17 AEM port SQCUIILY zseton a ea 300 attended transfer 0 0 csecsceccccececeeceeneesseeeeeeeeeseeaseaenees 388 Aura support for 1200 Series IP Deskphones 000 14 Aura Utility Server oo cccccccccceecececseesetscsesesetecsescseneees 393 Auto Login parameters in server profiles 2 1 15 210 Automatic provisioning at a preconfigured time 5 45 Automatic provisioning at pOWer uUp essees 45 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP 00 ee eens apnoea i
303. for Avaya 1200 Series IP Deskphones Administration 373 Comments infodev avaya com Personal Profile Manager support Note Calls to an emergency number are blocked from e Conference Transfer e Join e Hold e Park Related Links Personal Profile Manager support on page 25 Global search with PPM When PPM is enabled and a global search is initiated from the IP Deskphone PPM allows the IP Deskphone to search the Session Manager database for administered users This search is based on search criteria sent in the request IP Deskphone users can search using the following criteria e User Name login name of the user for example 508 abc com e First Name e Last Name e Phone Number All users who correspond to the submitted criteria are retrieved from the database and displayed as a list A maximum of 250 contacts are displayed The IP Deskphone user can search within this list using the standard local search mechanism Pressing the Save soft key for a contact selected from the list saves the contact in the user s Address Book It is possible to call any contact in the list save any contact from the list to the Address Book and view the contact details Related Links Personal Profile Manager support on page 25 PPM reboot mechanism A soft reboot of the IP Deskphones can be performed on command through PPM The Reboot command is accessed through Session Manager Invoking the Reboot command through PPM cau
304. formation regarding distributed Linux OS source code for those products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products Documentation or on Avaya s website at http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The product or Hosted Service may use Third Party Components subject to Third Party Terms that do not allow hosting and require a Service Provider to be independently licensed for such purpose It is your responsibility to obtain such licensing Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the
305. from CS 1000 to Avaya Aura on page 393 Before you begin 1 Obtain the SIP software images for the IP Deskphones SIP4 4 or later software release is recommended 2 Obtain a Network Locked License file For direct connection to Avaya Aura Communication ManagerM Session Manager a license with no tokens is needed For connection through Secure Router a license with one token is needed 394 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility Server 3 Create a device configuration file with the configuration options required for connecting the IP Deskphones to Avaya Aura Prepare all other SIP related files to configure your IP Deskphones properly such as licenses images and dial plan Q Important If TLS is used for secure connection to Aura Session Manager the following option must be added to the device configuration file USE_DEFAULT_DEV_CERT YES Related Links UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility Server About this task If you have IP Deskphones running UNIStim firmware on a CS 1000 system and you want to migrate the IP Deskphones to Avaya Aura with SIP software on the IP Deskphones use the following procedure Procedure 1
306. ft to right BootC goes to manual configuration and the following menu is displayed on the IP Deskphone screen The End of Menu Apply Auto Cancel Note If you miss this screen and the IP Deskphone begins to look for DHCP unplug the IP Deskphone and repeat Step 2 4 Press the Auto soft key The following menu is displayed 01 EAP Settings Man Cfg AllMan Cancel 5 Use the down arrow in the Navigation keys to scroll down and select 02 LLDP Enable 02 LLDP Enable Man Cfg AllMan Cancel 6 Press the Man soft key to manually configure LLDP 7 Press the Cfg soft key 8 Configure the following DHCP 0 e IP lt IP Deskphone IP address gt 120 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Downloading the 12xxBoot cfg file Press to enter a period for the dotted decimal format NETMSK lt IP Deskphone network mask gt DEF GW lt IP Deskphone default gateway gt and then press the OK soft key 9 Use the down arrow in the Navigation keys to scroll down and select 12 Provisioning Server 12 Provisioning Server Man Cfg AllMan Cancel 10 Press the Man soft key to indicate a manual entry for the TFTP provisioning server then press the Cfg soft key 11 Press the OK soft key until Prov 0 0 0 0 is displayed 12 Enter the IP address of the TFTP provisioning server where the 12
307. g File A Security Policy File User Configuration File s SIP lt MACaddr gt cfg configuration parameters Address Book File Custom Keys File Speed Dial List File Device Certificate File Root Certificate File See ee Li Li I I Certificate Trust List File i Li Certificate Revocation List File i I Login Banner File ie Address Book File Custom Keys File Speed Dial List File Key gt File explicitly named by config parameter srate gt Filename pre defined enabled by config parameter 48 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the SIP provisioning files The following is an example of an IP Deskphone provisioning file DEVICE CONFIG DOWNLOAD MODE AUTO VERSION 000001 FILENAME 12x0DeviceConfig dat FW DOWNLOAD MODE AUTO VERS ION SUP112004704 7097500 PROTOCOL TETP FILENAME SIP12x004 04 09 00 bin DIALING PLAN DOWNLOAD MODE AUTO VERSION 000024 LANGUAGE DOWNLOAD MODE AUTO DELETE FILES YES VERSION 000024 FILENAME French ilng FILENAME Portugues 1ng FILENAME Czech 1ng FILENAME Russian lng TONES DOWNLOAD MODE AUTO DELETE FILE
308. g a signing certificate For example SecurityPolicy txt sig file is created 4 Download the file using the SEC_POLICY section in the 12xxSIP cfg file An example of the SEC_POLICY section is as follows SEC_POLICY DOWNLOAD MODE FORCED PROTCOL HTTP Installation This section describes the following e Device certificate installation using PKCS 12 e CTL download Device Certificate Installation SCEP and PKCS 12 are two methods used to install device certificates If SCEP is used to install device certificates see SCEP on page 252 for more information The following describes the process of using PKCS 12 to install device certificates 1 The administrator adds a DEV_CERT section to 12xxSIP cfg to let the IP Deskphone import a PKCS 12 file The following is an example of the format of the DEV_CERT section 274 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Device Certificate Installation DEV_CERT FILENAME pi2 must include symbol to be substituted with MAC address or it will be rejected VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 43 Example of DEV_CERT section e The pointed by the FILENAME attribute is substituted with the IP Deskphone MAC address before the IP Deskphone requests the PKCS 12 file If the IP Deskphone has
309. ger Release 6 0 1 and Avaya Aura Messaging Release 6 1 Issue 1 0 available at http avaya com support Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Supported features on Avaya Aura on page 382 Feature to FAC FNE Naming on page 384 Feature configuration details on page 385 Supported features on Avaya Aura The following table lists the supported CS 1000 call features with their Avaya Aura equivilent and whether they are accessed through an FAC or an FNE CS 1000 feature name Avaya Aura feature name Access method Speed Call System Speed Call Abbreviated Dialing List1 FAC Abbreviated Dialing List2 FAC Abbreviated Dialing List3 FAC Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Supported features on Avaya Aura CS 1000 feature name Avaya Aura feature name Access method Abbreviated Dial Prgm Group FAC List Ring Again Automatic Callback FNE Call Forward Busy Call Forwarding Activation FNE Busy DA Call Forward All Calls Call Forwarding Activation All FNE Call Forward Disable Call Forwarding Deactivation FNE Call Park Call Park FNE Answer Back FNE Call Pickup Call Pickup FNE Charge Account Forced CDR Account Code FAC Calling Party Privacy Per Call CPN Blocking FNE Co
310. ges EAP MD5 AUTH FAILURE 0x1030 EAP INVALID DEVICE CERTIFICATE 0x1031 EAP INVALID ROOT CERTIFICATE 0x1032 EAP TLS AUTH FAILURE 0x1033 EAP PEAP AUTH FAILURE 0x1034 The following is a list of certificate related events and failures logged in the Security Log SLC AVAYA CERTIFICATE IMPORTED 0x0006 SLC_SERVICE PROVIDER CERTIFICATE IMPORTED 0x0007 SLC AVAYA CERTIFICATE REVOKED 0x0008 SLC_SERVICE PROVIDER_CERTIFICATE REVOKED 0x0009 SLC AVAYA CERTIFICATE EXPIRED 0x000A SLC_SERVICE PROVIDER_CERTIFICATE EXPIRED 0x000B Table continues 278 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com LC_CRL_ IMPORT C OLDER CR iC CERTIFICATE DELETED D IP REMOVED LC_FACTORY DEFAULTS RESTORED C DEVICE C ERTIFICATE CREATED CEER C CT 1 SIGNATURE REJECTED CERT IC AVAYA C IFICATE EXPIRED C SERVICE CET ERTIFICATE DELETED PROVIDER DELETED DELE TED C CR DELE TED ERTIFICATE DELETED C DEVICE C T RTIFICATE Po EVOKED C DEVICE C T TRR CANE EA BTR ED C_DEVICE_C
311. ghlight up an item Down Main dialog Scroll dialog down highlight does not move In list move highlight down an item Right Move highlight down an item In list close list Left Move highlight up an item Enter Highlight on list item open list In list select highlighted item and close list Highlight on editable item start edit mode Highlight on checkbox item toggle checkbox state Apply Save changes and reboot IP Deskphone Auto Go to Auto provision page Config Return to manual configuration page AllMan AllAut Context sensitive Set all items to manual clear checkboxes or auto check all boxes Cancel Exit Device Settings without saving changes In edit mode Up Scroll dialog up highlight does not move DownScroll dialog down highlight does not move Exits Edit mode moves highlight up an item Left Moves edit cursor to the left Right Moves edit cursor to the right Table continues 134 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Manual provisioning parameters Key Description Enter Exit edit mode OK Exit edit mode BkSpc Backspace delete highlighted characters or character to the left Clear Clear input field Cancel Exit edit mode without saving changes Table 18 Provisioning parameters legend Configuration menu item List each configuration parameter in the or
312. h cect cain Sate tcc at edt apt aden ose ecient 346 P rt Mirroring seiseanan aa anaa aaa anaa ae aaa aaa aaa a aE aa a so tiuse aaa Eaa 347 SEY deerme a sss cw oe en E E E E 348 L gging Systems secors a aa a aaea aei eas es ee T aiaa a tees EEE 349 Problem Determination Tool PDT s sssssssssessssssseererrnrsrrtrtrrrrrtrtttrrrnttrtertntnrrrtnnnnrntnntnnt 351 Error Logging frame WOK ssdri naene r i i E rE EE aaea EATER EENS 351 ECR VY aC UN etic riroriro a E E eR E E a RERE 351 TasSkMONtOr usone a re E aN a eee 351 CPU Load INT atest ceteris cet ees ecules eect bent ids aa eae cee rE a ER 352 Stack Overflow IMO Nanos ee re eos iercteass duces vex eee eepascse caused nec Et aaee Ean Ei 352 Met IAN aac cece ceeds enaena ce ented acipenteolatetanchiatoicectneceardeseedtoaetines 352 POTeommandS tise eri E E e E E E 352 Device c nfiguration file serceiiei iie e ei a aa anaa aE ee aa aa eee 356 Di gn stie OJS ssie aaa a a i Ea rel ea et eet aE 358 UT aa a sss sc rece ess oe eee Er ee 358 UI teeta erste cs nog cate Se setae e a aaea a cee eo EEA 363 PU TP Sewerlogs ereere ee beets E ence as ecepabaocseeeidinbacohaeeesesee 366 Installation 09Sa teenie nem ne sr aE ad mtn aada EE EE sr epee intr ier ee rere rene rier EE 366 Configuration server OS iacstec cere dosccedadcsas ereciedesestelascndesencpcsosseabelcesiedaedeac estan 366 PC Client Softphone interworking with the IP DeSkphOne ccccceeeeeceeeeeeeeeeeeeseeeeesaneeeees 367 Part
313. h the default handling See Default error handling on page 233 603 Decline Yes Yes The IP Deskphone can send this response when the user declines an incoming call An optional reason can be supplied 604 Does Not Exist Anywhere 606 Not Acceptable No No Yes Yes SeeDefault error handling on page 233 See Default error handling on page 233 Default error handling All 4xx 5xx 6xx responses with the exception of 401 407 received by the IP Deskphone when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Deskphone terminates the dialog If an in dialog failure occurs during media re negotiation the IP Deskphone falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Deskphone attempts to clear the call by terminating the dialog SIP header fields The following table contains the supported SIP headers Header field Supported Accept Yes Accept Encoding Yes Accept Language Yes Alert Info Yes Allow Yes Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 233 Comments infodev avaya com SIP messages supported by the IP Deskphone 234
314. h the minimum version of UNIStim software proceed to the section Convert UNIStim software to SIP software on the IP Deskphone on page 127 If your IP Deskphone is not installed with the minimum version of UNIStim Software proceed to the section Upgrade to the minimum UNIStim Software on page 124 To convert the firmware on the IP Deskphone from SIP to UNIStim see the section Maintenance on page 328 Upgrade the SIP Software on the IP Deskphone Use the following procedures to upgrade existing SIP Software to new SIP Software on the IP Deskphone Download the SIP software to the provisioning server To download the SIP software perform the following procedure Downloading SIP Software for the IP Deskphone 1 Go to http www avaya com support The Avaya Support page appears Click Downloads amp Documents in the menu at the top of the page Enter the IP Deskphone type in the Enter Your Product Here box From the Choose Release drop down list select the desired release of SIP software a A O N In the Select a content type pane click the Downloads radio button and click Enter 122 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Upgrade the SIP Software on the IP Deskphone From the search results select the desired release of the SIP Software for the IP Deskphone A new window opens Scroll down the page and click the desired version
315. he PC port that is already tagged with matching VLAN ID is forwarded as is Packets tagged with different VLAN IDs are dropped Enter a value from 1 to 4094 Table 24 PC Port outgoing Data VLAN Result No All traffic received on the network port and telephony port is forwarded to the PC port based on MAC address only The packets are not modified in any way 4095 Note that the value 4095 is not a valid VLAN Traffic is forwarded to the PC port based on a review ID This is intentional to ensure a proper VLAN ID is of the MAC address of the packet as well as the entered value configured in the Data VLAN field Traffic is Table continues 156 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Data Priority bits Data VLAN Result forwarded out the PC port to the PC only if the packets contain the Data VLAN tag Untagged traffic and traffic with a VLAN tag other than the Data VLAN are dropped Data Priority bits There is not a prompt for data priority bits if 802 1Q is not enabled PC Port Untag all Configure PC Port Untag All which configures PC Port VLAN Tag Stripping When enabled all outgoing traffic to the PC has the VLAN tag removed When disabled packets are sent to the PC as is if Data VLAN is configured as No or if Data VLAN is enabled and the VLAN tag matched Packets with different VLAN ID are disc
316. he Utility Server then they are replaced with the uploaded files 5 Configure the DHCPv4 server The DHCP server must provide option 66 with the IP address of the Avaya Aura Utility Server that will be used as a provisioning server This functionality can be achieved by providing different DHCP options based on Vendor Class ID The IP Deskphones with UNIStim firmware report Vendor Class ID Nortel i2004 A or Nortel i2004 B The IP Deskphones with SIP software report Vendor Class ID Nortel SIP Phone A 398 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility Server The following is an example of an appropriate configuration file for a Linux dhcpd DHCP v4 server Please refer to the documentation of your DHCP server on how to configure the appropriate configuration file dhicpd scons elass Viinis wwa 4 match if substring option vendor class identifier 0 14 Nortel i2004 A option tftp server name http lt Avaya Aura Utility Server IP address gt class unistimB match if substring option vendor class identifier 0 14 Nortel 1i2004 B option tftp server name http lt Avaya Aura Utility Server IP address gt clase Verema i match if substring option vendor class identifier 0 18 Nortel SIP Phone A option tftp se
317. he account After you press a forward all programmed key e If all accounts are already set to forward calls to the key target call forward is disabled for all accounts behaves like the forward none option e If all accounts are not configured to forward calls to the key target call forwarding is activated for all accounts using the key target behaves like the forward all option If you do not perform any Call forwarding or DND operations you can press the single and all keys to switch one or all accounts between forwarding to key s target and not forwarding states 186 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com User status The Call Forward mode and target is persistent for each account If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Presence After you select the Presence command from the Services menu you are prompted to specify which presence state of the account you want to modify The option all lets you set all accounts to the same presence in one operation If you select a single account the current state of the account is displayed You can change the current state of the account by entering the new presence state and note After you confirm the operation the new presence state is applied If the all option is selected no current state is displayed and you are immediatel
318. he administrator to enable or disable SIP logging e If the parameter is YES the SIP logging Manager is active and starts logging SIP incoming and outgoing packets into the log files in FFS e The values are YES and NO The default value is NO the manager is not active and the IP Deskphone does not log in SIP incoming and outgoing packets March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 357 Comments infodev avaya com Diagnostics and troubleshooting Diagnostic logs The IP Deskphone supports two types of log files e ECR log e SIP log ECR log file The ECR log file registers and provides detailed information on the errors or bugs that occur during the operation of the IP Deskphone The ECR log also contains records indicating some events such as restart Each error is logged as a record The format of the record is the same regardless of the monitor that generates it or the level of severity of the error There are three sections to the record The first section provides mandatory information for each record including e severity level e severity flag e time stamp e software version e source file information e error number e brief description The following is an example of the information logged in the first section Record 001 MAJOR SET Logged 01 07 2002 00 34 35 Firmware O6A5C1Hd10 Description Task Monitor the Transport task is suspended The second section i
319. he current auto negotiation status for example either enabled or disabled PMD auto negotiation advertised capability 0x4000 10BASE T half duplex mode 0x2000 10BASE T full duplex mode 0x0800 100BASE TX half duplex mode 0x0400 100BASE TX full duplex mode Operational MAU Type 10 UTP MAU 10BT half duplex mode 11 UTP MAU 10BT full duplex mode 15 2 pair Category 5 CAT5 UTP 100BT half duplex mode 16 2 pair CAT5 UTP 100BT full duplex mode Power Via MDI MDI power support 0 Bit 0 0 Powered Device Bit 1 0 PSE MDI power not supported Bit 2 0 PSE MDI power state disabled Bit 3 0 PSE pair selection can not be controlled PSE power pair 1 Power Class 2 for 1220 1230 IP Deskphones Link Aggregation Aggregation status 0 the link is not capable of being aggregated and currently is not in aggregation Aggregated Port ID 0 Maximum frame size The MAC PHY supports an extension of the basic MAC frame format for Tagged MAC frames The maximum frame size is configured to 1522 LLDP MED System Capabilities Bit 0 1 LLDP MED Capabilities supported Bit 1 1 Network Policy supported Bit 2 1 Location Identification supported Bit 3 O Extended Power using MDI PSE not supported Bit 4 1 Extended Power using MDI PD supported Bit 5 1 Inventory supported The Class Type field can be configured to 3 Telephone Networ
320. he public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP If a device is behind a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail If a port mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Deskphone discover the presence and type of NATs between the IP Deskphone and the public Internet In addition an IP Deskphone can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Deskphones embedded in end devices which are possibly behind a NAT A STUN server can be located using DNS SRV records using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Deskphone sends one or more Binding Request packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Deskph
321. hone Using SIP over TLS protects SIP messages on a hop by hop basis To achieve complete end to end security through the use of TLS each element involved in the system must also be capable of securing SIP traffic using TLS Connection persistence Connection persistence allows the IP Deskphone to establish a connection and monitor the connection for failure by using keep alive requests The IP Deskphone establishes connection with the proxy using the commonly accepted ports Periodically based on a configured timer value the IP Deskphone issues a request to the server to verify that the connection with the server at the TCP level is still active When the IP Deskphone discovers that the keep alive packet has not been answered it attempts to reestablish a connection with the proxy If this is successful the IP Deskphone reregisters with the proxy and sends a new subscription requests where appropriate If it is not possible to reestablish the connection the IP March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 281 Comments infodev avaya com Security Deskphone falls back into a state where connection attempts are tried periodically based on random but increasing time periods in order to give the server adequate time to recover SSH and secure file transfer The Secure Shell Handler SSH is a widely used protocol for providing secure logon access to run commands remotely To establish a connection y
322. hone you can automatically make a call to a designated number A Hotline Phone is a dedicated IP Deskphone that has only one target You cannot make a call to any other destinations even emergency calls such as E911 are not permitted A Hotline Phone does not know the Hotline target and relies on the server to replace the To field of all INVITE messages sent from the Hotline Phone with the Hotline target to complete the call Q Important You cannot place calls if the server is unavailable during an upgrade Making a Hotline call A call to a Hotline target is automatically placed when an off hook condition occurs or when you press digits during idle on hook and then lift the handset Hotline Service allows only one hotline user to login to the Hotline Phone The Multi user Login feature is restricted to one user only Hotline service restrictions Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service certain features are restricted on the Hotline Phone The following is a list of features on the IP Deskphone that are restricted on the Hotline Phone e Call Transfer e Call Forward e Voice Mail e Call Park e Instant Messaging e MLPP e E911 call March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 213 Comments infodev avaya com Hotline service The display of each feature that is restricted on the Hotline Phone is blocked Provisioning Hotline Service configura
323. ibes the behavior of the IP Deskphone when the IP Deskphone is configured to communicate with a server using specific protocols Table 89 Registration results based on configuration Configuration Description Expected result Possible results IP Deskphone UDP TCP Server UDP TCP TLS The IP Deskphone allows protocols enabled for communication with the server The IP Deskphone establishes a connection to the server using TCP If the server does not accept incoming requests on TCP it takes approximately thirty seconds for the initial connection attempt to fail and then the IP Deskphone attempts to contact the server using UDP If this connection also fails the IP Deskphone waits a configured period of time before attempting to reconnect IP Deskphone UDP Server UDP TCP TLS The IP Deskphone only has UDP enabled for sending requests to the server The IP Deskphone registers using UDP as the protocol If the IP Deskphone is unable to contact the server it waits a configured period of time before attempting to reconnect IP Deskphone TCP only Server UDP TCP TLS The IP Deskphone only has TCP enabled for sending requests to the server The IP Deskphone registers using TCP as the protocol If the IP Deskphone is unable to contact the server it waits a configured period of time before attempting to reconnect IP Deskphone TLS only Server UDP The IP
324. icate for each application or you can request a device certificate to be shared among applications The following describes the enrollment process for the IP Deskphone for which a device certificate profile is properly configured for SCEP The following process is executed by the IP Deskphone for every active Device Certificate Profile DCP on the IP Deskphone that is configured for SCEP 1 After the IP Deskphone starts up the IP Deskphone automatically generates a private public key pair for each Device Certificate Profile configured on the IP Deskphone for SCEP 2 The IP Deskphone uses the SCEP GetCACert command to retrieve a customer root certificate from the CA server and prompts the administrator to validate the certificate fingerprint before the IP Deskphone stores the root certificate permanently on the IP Deskphone 252 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Device Certificate Authentication Considerations for SCEP 3 The IP Deskphone prompts the user to enter a password to be included in the certificate request the IP Deskphone is about to generate A password may or may not be required depending on the configuration of the SCEP CA server 4 The IP Deskphone generates a device certificate request which is forwarded to the certificate authority using the SCEP command PKCSReq 5 After the device certificate request is approved the CA signs the device certificat
325. ication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software Hosted Service or hardware provided by Avaya All content on this site the documentation Hosted Service and the product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms As required in
326. icicetecsnssasnicetinindhanastinancccentcepeceusnse ad aces dandeeneosbeasaaanenosanadiaiaansaaina 328 Convert SIP Software to UNIStim Software ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaaeeeeeeeeeaaaeeeeeeeeea 328 Reset Factory Settings SUPPOTt rrsan a a e a E E 329 Chapter 30 Diagnostics and troubleshooting eesssssesesssseneeeeeerrerrrrrrresessessssrrrerrrene 331 IP Deskphon di gnoStiCS snerscenm enee a a E e EE 331 Localdiagnostic tols sssrin ae er a A a E E ER E 333 Flow te access the Diagnostics MOI Ns sce sceees cetera ssaudaes aeaee E ee eE Ea n 334 IP Set and DHCP fOr lO aset ec ceesesccateaths aed ce deuenonaeaardeaetcncued sath aceeeeeanteme aise renter aeetuadendes 335 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 11 Comments infodev avaya com Contents Duplicate IPv6 addresses from DHCPV6 ServVel cccccseececceeceeeeeececaueeeeeseueeeeseeeeessaeeeesaaeess 337 DHCP server UNleSACh ale sd cccee cece sGazcsscae cicte deste esssaseredeneetions e ae e i E aiiai orara ani 338 Network Diagnostic LOGS sc2ce ccctsccedces ce cecpcdseesetacddsansicetnatadasdaceciGaactatetssidecdentedatiaameensevaraens 338 Ethernet Stall SUCS scsi eaa a E a a Ea eae 340 Ethernet Statistics PC Port Streep cx Ste certo eee ear errenten rernm ereer enn eneee eee uated 343 IP Network ABA SUN CS sg ss cascode es decease had eaae EEr seg vecsessaisleecctcecaaiteeescaccseeueeerese 344 Advanced Diag WON tt a
327. ide actions on content for the Allow Addresses screens Table 100 Outside actions on content for the Allow Addresses screens Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Automatically answering a call With the interworking feature enabled the IP Deskphone can answer automatically manually or reject an incoming auto answer request If the request is valid and the user is authorized to make the request see Pre granting authorization for the Answer Mode on page 321 the call is answered automatically A ring splash or short ring tone indicates to the user that the call was automatically answered The subject is Auto Answered and the microphone is muted the user can deactivate the mute status by pressing the mute key on the IP Deskphone The following image is an example of a notification indicating an auto answered call Ln John 1 26 fam From Jane i jane macadamian com Subj Auto Answered Action Serves Audio Cc Co Co Oo Figure 75 Example of a Notification screen indicating an Auto Answered call When a call is auto answered and the handset is on the hook the handsfree button is activated If there is an active call when an auto answer request is received the active call is placed on hold and the incoming call is answered 326 SIP Software for Avaya 1200 Series IP Deskphones Administrati
328. ides information such as the number of incoming and outgoing network packets number of error packets and protocols To access the IP Network Statistics screen from the Diagnostics menu choose 4 IP Network Statistics The following screen appears SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com IP Network Statistics Figure 81 Use the up and down Navigation arrows to scroll through the list of IP Network Statistics information The following is an example of IP Network Statistics for the IP Deskphone Packet Sent 0 Packet Received 0 Incoming Packets Error Outgoing Packets Error Incoming Pkt Discarded oO O Outgoing Pkt Discarded I DA oO FP W NY FF Unknown Protos 0 8 Last ICMP Type Code 1 The following table describes the function of the context sensitive soft keys for the IP Network Statistics screen Table 113 Context sensitive soft keys for the IP Network Statistics screen Context sensitive soft key Action Reset Resets statistics values Refresh Refreshes the IP Network statistics Return Returns to the Diagnostics menu The following table describes the function of the Navigation keys for the IP Network Statistics screen March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 345 Comments infodev avaya com Diagnostics and troubleshooting Table
329. iestencndadedeacddeiubcadetatentveadeatsuedhdaddddcacuddundentinaseddaceaadelentain sleds 102 DHCP NS sccis onnar oi apaa paaa aa Eaa eea PRA Eeee iE rE Erann 103 IP Deskphone to Server ODUONS saseicecceceecsscsces Seseceerseecseaadaddcacdeansueckxecssdoxusdsayseerseeecesoesecdzeees 103 Server to IP Deskphone CU OINS xs sh occ hatin echescnin tend teeicdendatiak oonanadoncbiacedencdavosdenboletacctezensoneds 104 M liple DHCP SENETS ain aces eras eases es arene ecu E denen 105 Configure the DHCP server to support SIP IP Deskphone class identifier 0 cceeseeeeeees 105 Configure DHCP Server with auto provision Aata cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeseananes 107 Configuration ParaMOters c cc 212c cecececedsneectescdnsdenencesinennnsecndsdnbadsdeceunrdeansestsnqandeecnsntantadesacened 108 Chapter 8 Install the IP Deskphone ccccceeeeeeeeeceeeeeaeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaees 115 Chapter 9 Install the SIP Software ccccccecccccceeeneeeeeeeeeeeeeeeeeeeeeeeeeeaaanaaeeeseeeseeeeeeees 117 Boot loader file format eas teats eeceseten a e aae e Ee EE 117 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 5 Comments infodev avaya com Contents Downloading the 12xxBoot cfg TA cscs tsecessdca di saneseceecrsecdns sess ween den tecdeuesuadendstadebepsessemoerseoties 118 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP
330. igh compression codec The following table lists the codec identifiers for the Device Configuration file Table 73 Codec identifiers for the Device Configuration file PCMA PCMU G729 G723 The IP Deskphone displays the codecs listed in the exact order that they are listed in the Device Configuration file The list of codecs specified in the Device Configuration file determines the list of codecs that are available for selection on the IP Deskphone Two fields in the device configuration file G729_ ENABLE_ANNEXB and G723_ ENABLE_ANNEXA are used to enable or disable AnnexB and AnnexA support by G729 and G723 codecx respectively These flags can have the following values YES NO No is the default value Q Important If codecs are not specified the default list used by the current version of the IP Deskphone is PCMU PCMA G 729 To stop the IP Deskphone from using a specific codec you must change the its entry in the Device Configuration file to a different codec and then clear the value which disables the codec entry If you remove all codecs from the allowed list the IP Deskphone resets to the default list of codecs Q Important To reset the phone to the default list of codecs it is necessary to remove the values against each AUDIO_CODECx item in the Device Configuration file For example AUDIO _CODEC1 PCMA standard a law AUDIO CODEC2 PCMU standard u law AUDEONCODECSNG7 ZO NT 20 Veodec AUDIO
331. iles NO does not erase existing language and tone files SRV_USER_NAME username If the protocol is FTP or HTTP this keyword specifies the user name to log on to the server e SRV_USER_PASS password If the protocol is FTP or HTTP this keyword specifies the password to log on to the server The downloading of these files is initiated when an IP Deskphone is powered on when an automatic check for updates is invoked or when you select Srvcs gt Check for Updates Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the provisioning file A Soft Reset Srvcs gt Reset Phone does not cause the IP Deskphone to retrieve the provisioning file March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 53 Comments infodev avaya com Creating the provisioning files Order of provisioning file sections The SIP software processes the DEVICE_CONFIG and USER_CONFIG sections in the order that they appear in the 1xxxxSIP cfg provisioning file If a configuration parameter appears in both files then the parameter value that is used depends on the order that the sections appear in the provisioning file For example 1 If you have the order DEVICE_CONFIG then USER_CONFIG Result The parameter value in the JUSER_CONFIG section overwrites the parameter value in the DEVICE_CONFIG section 2 If you have the order USER_CONFIG then DEVICE_CONFIG
332. in Name FQDN or non FQDN format MADN_TIMER x used to configure the MADN polling timer interval the interval at which the IP Deskphone attempts to determine the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 x the time delay in seconds between queries to find the MADN group DN of a user The minimum value 900 MADN_DIALOG YES NO used to configure the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES su bscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using the group of the user DEFAULT_CFWD_NOTIFY YES NO used to configure the ring splash which occurs when either local call forwarding or network based call forwarding have been enabled If this March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 77 Comments infodev avaya com Creating the provisioning files configuration value is enabled the IP Deskphone plays an abbreviated ring tone to remind the user that a call has been forwarded This configuration value only effects users when their user profile is first created unless the FORCE_CFWD_NOTIFY flag is also used The default setting is NO YES a brief ring splash plays when a call is forwarded NO the ring splash does not play DISPLAY_CALL_SNDR_IM_KEY YES NO This parameter allo
333. infodev avaya com Force Half Forced half duplex Enable Data 802 1Q Checked 802 1Q header and features used Unchecked 802 1Q not used Data VLAN No VLAN Data VLAN not used Enter VLAN ID VLAN ID entered 1 to 4094 Data Priority bits Auto Use value from the info block or default of 7 0to7 Force all priority bits to chosen value PC Port Untag all Checked Removes the 802 1Q header from a packet before it forwards to the IP Deskphone PC port Unchecked Leave 802 1Q header on packets destined to the PC port Cached IP Checked Last IP Deskphone IP address info received is used if DHCP server not reached Unchecked Must receive response to assign IP Deskphone IP address Ignore GARP Checked IP Deskphone ignores Gratuitous ARP requests Unchecked IP Deskphone responds to Gratuitous ARP requests Provisioning Server URL Provisioning server IPv4 or IPv6 IP address x Note Maximum of 1 Provisioning Server IP address can be configured Protocol Provisioning protocols TFTP Note FTP If IPv6 is enabled only FTP e HTTP protocol can be used e HTTPS Device ID ID used by provisioning server to authenticate the IP Deskphone Enter the User ID as the Device ID TFTP does not require Device ID Table continues March 2015 Manual provisioning parameters Config option Options or input Description Password Password used by provisioning server to authenticate the IP Des
334. ing The ability to use Port Mirroring depends on the device configuration parameter defined in the device configuration file The following device configuration file parameter manages the PC Port Mirroring option PORT_MIRROR_ENABLE YES NO This parameter determines whether or not the Port Mirror option can be managed If PORT_MIRROR_ENABLE is YES then you can activate or deactivate the Port Mirror option on the IP Deskphone The Port Mirroring prompt in the Network gt Diagnostics gt Advanced Diag Tools menu is enabled and can be modified If PORT_MIRROR_ENABLE is NO then you cannot manage the Port Mirror option on the IP Deskphone The Port Mirroring prompt in the Advanced Diag Tools menu is disabled dimmed Port Mirroring is disabled The default value for the PORT_MIRROR_ENABLE is NO This means that Port Mirroring is disabled and cannot be enabled Gathering Network Traces from a phone You can capture network traces from the PC port of the IP Deskphone 1 Ensure the PC port is enabled on the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 347 Comments infodev avaya com Diagnostics and troubleshooting Open the Device Settings menu Check to see if the Enable PC Port parameter checkbox is displayed and the checkbox is checked If the Enable PC Port parameter checkbox is not visible do the following Press the Auto soft key and check the 07 PC Port Enable checkbox
335. ing off other users One user can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can register each account to a different server and for each account the IP Deskphone exposes the functionality available to that account One account is considered a primary account and is used by default for most IP Deskphone operations Each account is associated to a line key the primary account is always on the bottom right line key of the IP Deskphone and an arbitrary key including a key on an Expansion Module can be selected for additional accounts You can use the line key to do the following e start dialing e place a call using the corresponding user account e to answer an incoming call targeted to that account Initiating a call without pressing a line key for example by dialing digits at the idle screen and lifting the handset uses the primary account A running IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs A different profile is associated to each account used as a primary account The IP Deskphone can store up to five different profiles the IP Deskphone takes data from the profile associated to the current primary account A number of configurations are independent of profiles and tied directly to an account making them available to that
336. ion Manager Element Cut Through page 2 Click the Communication Manager name as shown in the following figure Home Elements Communication g Element Cut Thi ough S Element Cut Through Select an Element to Launch Element Cut Through litem amp Show ALL 7 Element Name FQDN IP Address Last Sync Time Last Translation Time S 135 20 253 147 ae a 2013 9 00 19 PM 05 0 The Communication Manager command page opens 3 Enter the following in the Command field 10 00 pm MON JUN 24 2013 I Click on CM name change off pbx telephone feature nam xtensions 4 Click Send Element Cut Through Done OTT _CM1 Command Q change off pbx telephone feature name extensions 1 Enter this command 2 Then click Send 5 Input FNE numbers consistent with your dial plan and click Enter when finished 418 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Configuring FNEs Element Cut Through Done OTT_CM1 Command ange off Refresh Gancel Clear Field elt Egit Prev Page Next Page Info change off pbx telephone feature name extensions set 1 Page 1 of 2 EXTENSIONS TO CALL WHICH ACTIVATE FEATURES BY NAME Set Name 1 1xx On Aura Active Appearance Select Automatic Call Back Automatic Call B ck Cancel Call Forward All Call Forward Busy No Answer Call Forward Cancel Call Park Call Park Answer Back Call Pick Up
337. ion March 2015 Comments infodev avaya com Audio AUDIO CODEC1 AUDIO CODEC2 AUDIO CODEC3 AUDIO CODEC4 YES if Avaya Communication Codecs G722 PCMU G729 PCMA Presenc Services with Avaya Aura Session Manager Manager are used RPID_PRESENCE_ ENABLE Y ES Presenc PRES SERVER P lt IP_ address of Presence Server gt For secure calls with Aura MKI ENABLE NO AVAYA AURA MODE ENABLE For TLS connection with Aura ES USE DEFAULT D Related Links EV_ CERT Y Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 391 Part 3 IP Deskphone migration Part III of this document provides information on how to migrate IP Deskphones in the following scenarios e UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 e Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 402 Related Links UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 401 392 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 40 UNIStim IP Deskphone
338. ion Processing Standards FIPS certified mode Note The FIPS_MODE parameter has an interaction with the IM_MODE parameter Refer to the IM_MODE parameter description PREFER_CUSTOMIZED_RBT YES NO This parameter configures the opportunity to not stop the customized ringback tone when a 180 Ringing message is received YES after receiving a 180 Ringing message without SDP body the media stream is not closed and the customized ringback tone continues to play NO after receiving a 180 Ringing message without SDP body the media stream is closed and local ringback tone is generated default March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 87 Comments infodev avaya com Creating the provisioning files RPID_PRESENCE_ENABLE YES NO This parameter configures RPID based presence with Avaya Presence Services RPID is required for Avaya Presence Services The defailt is NO YES if Avaya Presence Services with Avaya Aura Session Manager Communication Manager are used NO if Avaya Presence Services with Avaya Aura Session Manager Communication Manager are not used default e PRES_SERVER_IP lt IP address of Presence Server gt This parameter is the IP address of Avaya Presence Server It is required if Avaya Presence Services are used Default value is lt empty gt e USE_DEFAULT_DEV_CERT YES NO This parameter controls the use of the default device
339. ion of the location information depends on M5T SIP Stack version 4 1 because it must be able to transmit multiple MIME types Location information Effective Emergency services also rely on accurate location information The IP Deskphone supports the inclusion of the x nt location header in SIP messages that provide location information to a Avaya Call Server The location information is selected by the user during registration and must be correctly provisioned at the Call Server level see appropriate NTP specific to your Call Server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 217 Comments infodev avaya com Emergency Services Dialing plan configuration To allow operator control of disconnect during an emergency call the IP Deskphone must identify an emergency call as soon as an emergency call is initiated The IP Deskphone uses an emergency flag in the dialing plan to identify an emergency call When the dialing plan detects that an emergency number is dialed it automatically switches to operator controlled disconnect mode when the call is answered The dialing plan can have multiple emergency numbers The following outline describes the format for the dialing plan rules 1 The first part contains one or more patterns The patterns are used to match against the dialed number Multiple patterns are separated by the character 2 The second part contains the resulting string used in the dial ste
340. ion on the IP Deskphone The rules include the following e CERT_ADMIN_UI_ENABLE Determines if the Certificate Administration user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO e SECURITY_LOG_UI_ENABLE Determines if the Security Log user interface is enabled on the IP Deskphone The acceptable values are YES and NO the default value is NO e KEY_SIZE The default size used when generating keys on the IP Deskphone Acts as the minimum allowed key size that should be enforced when loading certificates from the IP Deskphone The acceptable values are KEY_SIZE_1024 KEY_SIZE_1536 KEY_SIZE_2048 The default value is KEY_SIZE_ 1024 e KEY_ALGORITHM The preferred key generation algorithm The acceptable value is KEY_ALG RSA DWNLD_CFG_SIGNING defines if configuration files are forced to be signed when a customer certificate is installed NO automatically accept the downloaded file without authentication YES file must be signed and fully authenticated The default is NO e CUST_CERT_ACCEPT_VAL_NO_ CHECK is added to the existing values VAL_NO_MANUAL VAL_MANUAL_A VAL_MANUAL_B The default value is VAL_MANUAL_A e SEC_POLICY_ACCEPT is for Security Policy File acceptance VAL_MANUAL_A VAL_MANUAL _B The default value is VAL_MANUAL_A e SIGN_SIP_CONFIG_FILES Overrides the file signing of a file such as the device configuration file and the dial plan file Yo
341. ional If it is not present the default protocol TFTP is used Q Important When using the TFTP protocol to transfer the software image the average round trip time must be lt 75 ms The IP Deskphone times out and aborts the software download if the total download time is less than 10 minutes If the average round trip time is less than 75 ms use the FTP or HTTP protocol to transfer the software image If using FTP or HTTP then SRV_USER_NAME and SRV_USER_PASS are also key words These commands specify the credentials used to log on to the file server for file download If not present the protocol default credentials are used no credentials for TFTP and HTTP and anonymous with no password for FTP SERVER_IP address allows the IP Deskphone to connect to the specified IP address or name of the server for which the file can be downloaded If the address is not specified the SERVER _IP that is used is the same SERVER_IP that is used to download the provisioning file DELETE_FILES YES NO if present erases the language and tone files stored in the IP Deskphone before new files are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Deskphone When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone f
342. ioning files if there is a need to upload other files such as dialing plan and languages 3 Add software images provisioning files device configuration files and other files intended for the IP Deskphones to a ZIP archive A Warning Do not create any folders in the archive These folders will not be copied to the Utility Server 4 Upload the zip archive with provisioning files to the Avaya Utility Services a Connect to the Avaya Utility Server through a Web browser The following page appears after logging in 396 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility Server March 2015 AVAYA pano Aura yay Services Unites Uuliny Adaa The Server 68 109 us merece Utility Services Administration 2001 2011 Avaya Inc All Rights Reserved Coperiant Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proonetary rights Unethonted reproducton transter and or ute Can De a cretenal as well as a ci offense under the anpicetie Lyw Third party Terms for Red Hat Enterprise Linux and CentOS Certain portons of the product Osean Source Compcnarts are Banged under GOAN source icente soreemerts Tuk requre Araya to make he source cose for sud Open Scarce Commoners avalanie source code format Lo RS Soercees Or un rogue
343. is GMT 7 7 3600 25200 seconds Table 7 Time zone offset Location Time zone offset seconds GMT 11 00 Samoa 39600 GMT 10 00 Hawaii 36000 GMT 09 00 Alaska Standard Time 32400 GMT 08 00 Pacific Standard Time 28800 GMT 07 00 Mountain Standard Time 25200 GMT 06 00 Central Standard Time 21600 GMT 05 00 Eastern Standard Time 18000 GMT 04 00 Atlantic Standard Time 14400 GMT 03 30 Newfoundland 12600 GMT 03 00 Buenos Aires 10800 GMT 02 30 Newfoundland DST 9000 GMT 01 00 Azores 3600 GMT 00 00 Greenwich Dublin Lisbon London 0 GMT 01 00 Central European Time 3600 GMT 02 00 Athens 7200 GMT 03 00 Moscow 10800 GMT 03 30 Tehran 12600 GMT 04 00 Abu Dhabi 14400 GMT 04 30 Khabul 16200 GMT 05 00 Islamabad 18000 GMT 05 30 Indian Standard Time 19800 GMT 06 00 Sri Lanka 21600 GMT 06 30 Myanmar 23400 Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 73 Comments infodev avaya com Creating the provisioning files Location Time zone offset seconds GMT 07 00 Bangkok 25200 GMT 08 00 China Standard Time 28800 GMT 09 00 Japan Standard Time 32400 GMT 09 30 Australian Central Standard Time 34200 GMT 10 00 Australian Eastern Standard Time 36000 GMT 11 00 Micronesia 39600 GMT 12 00 Fiji 43200 GMT 13 00 New Zealand 46800
344. is forwarded to the IP Deskphone port based only on a review of the MAC address of the packet The IP Deskphone accepts traffic addressed to the MAC address of the IP Deskphone as well as any broadcast or multicast packets from any VLAN Ctrl Priority bits 802 1Q priority bits for the control or signaling stream There is not a control priority bit prompt if 802 1Q is not enabled March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 155 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software Media Priority bits 802 1Q priority bits for the media audio stream There is not a media priority bit prompt if 802 1Q is not enabled Disable PC Port With a disabled PC Port the IP Deskphone with SIP Software does not receive or send packets to or from the PC port No device can use the PC port to connect to the network Data VLAN Configure the Data VLAN the VLAN applicable to the PC port The behavior of the PC port is summarized in the following table Table 23 PC Port incoming traffic from PC Data VLAN Result No VLAN All traffic received on the PC port is forwarded based on the MAC address The packets are not modified in any way Manual value from 1 to 4094 All untagged packets received from the PC have an 802 1q header appended and the VLAN ID is configured to the value that is manually provisioned in this field Any packet arriving on t
345. isioning files on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The following is an example of DIAL_TONE 350 440 1 350 and 440 Hz continuous tone e RINGING_TONE frequency1 frequency2 on_time off_time used to select the tone advising the caller that a connection is made and a calling signal is applied to a telephone number or service point You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The following is an example of RINGING_TONE 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off e BUSY_TONE frequency 1 frequency2 on_time off_time used to select the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played FASTBUSY_TONE frequency1 frequency2 on_time off_time used to select the tone advising the caller that the telephone number is busy
346. ist of subject Common Name CN of device certificates as shown in the following figure March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 261 Comments infodev avaya com Certificate based authentication CN weny deviceserverl com DUU CN vanar deviceserzer2 com CN wrany devicesenver3 com Figure 32 Device Certificates screen The following table describes the function of the Context sensitive soft keys for the Device Certificates screen Table 82 Context sensitive soft keys for the Device Certificates screen Context sensitive soft key Action View Displays the information of the selected Device Certificate which includes the following Common Name CN e Serial Number SN e Usage e Expiry Date e certificate profile index e Status such as OK or Expired Back Returns you to the previous screen CN wana deviceserzerl com SN 42 42 10 24 DO F9 CE Usage EAP TLS Expiry 7 28 2009 Profile Index 0 Status OK Figure 33 Device Certificate details The administrator can delete the certificate in the Detailed Mode by using the Delete Context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen 262 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com CRL screen CRL screen The CRL screen displays a list of CA issue
347. istration March 2015 Comments infodev avaya com Features Telephony features Some Communication Manager CM features can be invoked by dialing a Communication Manager Feature Name Extension FNE FNEs must be defined in Communication Manager for each of those features subject to the existing dial plan Some CM features can be invoked by dialing a Communication Manager Feature Access Code FAC FACs must be defined in Communication Manager for each of those features subject to the existing dial plan Note Most FNEs require first configuring the equivalent FAC Features SIP Software Release 4 4 introduces support for the following Support for Auto Login parameters in server profiles If the IP Deskphone configuration parameter AUTOLOGIN_ ENABLE is configured as 2 or USE AUTOLOGIN_ID then the UserID AuthID and Passwd values are extracted from the AUTOLOGIN _ID_KEY _AUTHID_KEY _PASSWD_KEY configuration parameters Server profiles support all configurations of the AUTOLOGIN_ENABLE parameter If the AUTOLOGIN_ENABLE parameter in a profile is configured as 0 or NO or 1 or YES then the configuration file behaves as if there was no profile If the AUTOLOGIN_ENABLE parameter in the profile is configured as 2 or USE_AUTOLOGIN_ID the IP Deskphone performs a soft reset After the soft reset users specified by the AUTOLOGIN _ID_KEY _AUTHID_KEY _PASSWD_KEY configuration parameters are logged in If the profile d
348. itive soft keys for the Speed Dial List screen Table 61 Context sensitive soft keys for the Speed Dial List screen Context sensitive soft key Action Dial Invokes the selected speed dial Exit The screen is dismissed without invoking a Speed Dial List entry Auto Retrieve flag Because the Auto Retrieve behavior is added to the regular speed dial keys programmed keys instead of just speed dial list entries the Auto Retrieve flag is configured for programmed speed dial keys The following screen appears as the last step after the Enter Subject prompt in the creation or modification of a Speed Dial key to allow the user to configure the Auto Retrieve behavior for the Speed Dial function UUU Useri ys User1 Activate Auto Retneve of held call on hang up of speed dial call Yes No Back C5 Co Co OC Figure 21 Speed Dial Key creation last step 194 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Speed Dial List The following table describes the function of the context sensitive soft keys for the Auto Retrieve screen Table 62 Context sensitive soft keys for the Auto Retrieve screen Context sensitive soft key Action Yes Enables the Speed Dial Auto Retrieve behavior No Disables the Speed Dial Auto Retrieve behavior Back Dismisses the screen and returns you to the previous key programming scree
349. itting this attribute creates apply to all users key e subject for spdial Optional This is for the call subject to send on the call e retrieve for spdial key Optional If this key is configured to Yes the autoretrieve mode is enabled e state for presence keys Mandatory The state to apply when the key is pressed CONNECTED or UNAVAILABLE e note for presence keys Optional The note to configure when the presence is changed arbitrary text An example of the syntax is provided below key index 2 label labell target lpgp macmcs madadamian com type spdial subject my first call subject key index 4 label label22 note on vacation state UNAVAILABLE Lype presence Speed Dial List file The Speed Dial List file is used to populate the menu which appears when a Speed Dial List custom key is pressed The SDL key itself is provisioned using the device configuration file not the custom keys file The Speed Dial List file format is similar to Custom keys file format except for the following e Only keys of type spdial are supported the type attribute can be omitted 204 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Roaming profiles The index attribute is ignored e Mode attributed is supported to specifies in which context the SDL entry should be visible The value options are IdleOnly MidCall and Always default
350. k Policy Discovery March 2015 Application Type 1 voice Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 151 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software TLV Fields Unknown Policy Flag U 1 only if the policy is unknown Tagged Flag T configure accordingly Reserved X 0 VLAN ID configure accordingly L2 Priority configure accordingly DSCP Value configure accordingly Location Identification Discovery Coordinate based LCI 16 bytes Civic Address LCI I variable length This format can have more than one address element and one address element can range from a minimum of 7 to 256 bytes ECS ELIN variable between 10 and 25 bytes Although location is received it is not available to end user in this release of the SIP Software Extended Power via MDI Discovery Power Type 01 PD Device Power Source 00 Unknown There is no hardware support for determining the power source Power Priority 0010 High Power Value Maximum power required as shown below 1220 1230 Software Revision Configure to the software version being used for example 0604D97 Manufacturer Name avaya xy where xy is a 2 digit manufacturer code as shown below 1220 Code 04 1230 Code 04 Model Name DHCP Contains a string which specifies the IP Deskphone model for example
351. kage PPM the IP Deskphone requests Personal Profile manager PPM data only supported with Avaya Aura MAX_ADHOC_PORTS1 0 4 indicates the maximum number of users supported for ad hoc conferencing on the server This value must be the same as the value configured on the server When ENABLE_SERVICE_PACKAGE is enabled the preceding parameters are ignored CONFERENCE_URI x contains the conference Uniform Resource Identifier URI for example CONFERENCE_URI1 conference bvw com xX the SIP domain number from 1 to 5 78 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file ADHOC_ENABLED YES NO This parameter configures support for ad hoc conferencing for the Call Server The default value is NO If a service package is used then this is provided by the service package x the SIP domain number from 1 to 5 YES the Call Server supports ad hoc conferencing NO the Call Serverr does not support ad hoc conferencing MAX_ADHOC_PORTS x max_ports_number This parameter configures the maximum number of adhoc conference participants that can join the conference on the IP Deskphone x the SIP domain number from 1 to 5 max_ports_number number of participants from 0 to 4 The default value is 0 INTERCOM_PAGING YES NO allows the IP Deskphone to belong to a paging group When a page group
352. kphone Maximum number of characters is 99 PVQMon IP IP address PVQM server IPv4 or IPv6 IP address x Note Maximum of 1 PVQM server can be configured NAT Traversal NAT Signal NAT method for SIP signaling e None Note e STUN IPv4 mode only IPv6 disabled NAT Media NAT method for media signaling e None e STUN NAT TTL sec Value from 0 to 65535 STUN S1 IP IP address IP address of STUN S1 device STUN S2 IP IP address IP address of STUN S2 device Media Security Enable SRTP SRTP enabled SRTP Mode SRTP configuration values e BE Cap Neg e BE 2M Lines e SecureOnly Cipher1 e AES 128 SHA1_80 e AES 128 SHA1 32 Preferred order for SRTP cipher offers SIP UDP Port Integer Value from 1024 to 65535 SIP TCP Port Integer Value from 1024 to 65535 SIP TLS Port Integer Value from 1024 to 65535 Connection Timers OS keep alive Keep Alive Integer Value from 5 to 1800 Register Retry Integer Value from 30 to 1800 Register Max Retry Integer Value from 600 to 1800 Login Notify Off Configuration values for login Success banner notification Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 139 Comments infodev avaya com Provisioning the IP Deskphone Device Settings Config option Options or input Description Failure Both Login Notify With Time Checked Configuration values for login
353. kphone and you pick up the handset or press the handsfree or headset button the message Emergency calls only appears on the screen of the IP Deskphone If you hang up before the connection is established the IP Deskphone goes back to the initial state After the connection is established in most cases the call can only be ended by the Public Safety Answering Point PSAP If you hang up the IP Deskphone switches to loudspeaker If the IP Deskphone is already on the loudspeaker mode and you press the hang up button nothing happens The call is still connected and can only be disconnected by the emergency operator Note If E911_TERMINATE_ENABLE is provisioned for the IP Deskphone then the caller can terminate the call to emergency services even after the call is established Emergency calls originate on the IP Deskphone and are completed by the Call Server The Call Server communicates with the emergency network or emergency systems for routing call control and location information Although the IP Deskphone allows the user to enter location information this location information is not used by all Call Servers Some Call Servers derive the location information based on the number and location databases Characteristics of emergency calls and limitations of emergency calls using the IP Deskphone are as follows e Making calls without logging on is only allowed for emergency calls according to the defined dialing plan Transmiss
354. kphone does not have to connect to a remote server to obtain tokens instead it calls the license server locally on the IP Deskphone There are two modes of operation in this model e Node Locked Solution e Network Locked Solution In the Node Locked Solution within the embedded server model the administrator obtains a license file for each IP Deskphone and the license file is installed onto the IP Deskphone through the provisioning infrastructure For the Network Locked Solution within the embedded server model the administrator obtains a generic license file and the license file is installed onto the IP Deskphones through the provisioning infrastructure The Embedded Server Model does not provide the following capabilities e Grace period handling e SSL communication with the IP Deskphone as the server is local to the phone e Crediting or transfer of entitlements e Web based OAM interface There is no OAM functionality to upload the license file to an IP Deskphone Licensing framework supports two types of tokens 1 Time Based Tokens These tokens expire based on the expiry date associated with the key code 2 Standard tokens The warranty date on these tokens is verified based on firmware build and contract dates available from the IP Deskphone 302 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Licensing framework Important IP Deskphone licensing inform
355. l authentication requires proper Certificate Authority CA and device certificates to be installed on every IP Deskphone 26 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Avaya Aura specific features SIP 4 4 includes a default device certificate in the firmware allowing easy connection to Avaya Aura through Session Manager using TLS The IP Deskphones already have an embedded CA certificate which is trusted by Avaya Aura the embedded device certificate eliminates the need for customers to generate and install device certificates manually If used embedded device certificate information is displayed in the IP Deskphone and in the output of appropriate PDT commands The default embedded device certificates are trusted by the Avaya Aura system If Aura is configured so that default certificates are replaced by customer certificates then appropriate CA and device certificates must be installed on the IP Deskphones Q Important The default embedded device certificates are trusted by the Avaya Aura system If Aura is configured so that the default certificates are replaced by customer certificates then the appropriate CA and device certificates must be installed on the IP Deskphones as well Configuration To support the embedded device certificate SIP 4 4 introduces the following parameter USE DEFAULT _DEV_CERT YES NO YES Use the default device certificat
356. le must be signed and fully authenticated Changes made to the security policy file have an entry in the security log file SECURITY_POLICY_PARAM_CHANGE 0x1055 The security log file stores only the non sensitive information For example if the password is changed the security log file indicates this change without storing the password value You can use the PDT shell command to view the output of the security policy command The following is the output of the securitypolicy command from the PDT shell gt securitypolicy CUST_CERT_ACCEPT VAL_MANUAL_A SEC_POLICY_ACCEPT VAL_MANUAL_A SIGN_SIP_CONFIG_FILES NO CERT_EXPIRE DELETE_CERT SEC_POLICY_TEXT YES AUTO_PRV_ACCEPT VAL_ACCEPT DWNLD_CFG_ACCEPT VAL_ACCEPT AUTO_PRV_SIGNING NO DWNLD_CFG_SIGNING NO CERT_ADMIN_UI_ ENABLE YES SECURITY_LOG_UI_ENABLE YES KEY_SIZE KEY_SIZE_1024 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 273 Comments infodev avaya com Certificate based authentication KEY_ALGORITHM KEY_ALG_RSA TLS_CIPHER RSA_WITH_ AES 256 CBC_SHA SUBJ_ALT_NAME_CHECK_ENABLE NO FTP_PASSWORD Certificate Admin option in the user interface The following procedure provides the steps to view the Certificate Admin option in the user interface Viewing the Certificate Admin option in the user interface 1 Create a text file for example SecurityPolicy txt 2 Add CERT_ADMIN_UI_ENABLE YES in the text file 3 Sign the file usin
357. led unless an alternate method of keeping the firewall pinhole open is used The default value is YES if not specified in the device configuration file If SIP_PING is changed in the Device configuration file the IP Deskphone must be rebooted for the change to take effect YES enables pinging NO disables pinging 62 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file e TCP_SIP_PING_FAILBACK YES NO This parameter is used to maintain server behavior If TCP TLS connection to S1 is established the phone should send a SIP PING request to S1 to determine if S1 is able to serve SIP requests YES enables pinging If S1 responds to the PING with 503 response code or other code indicating server s inability of serving SIP requests the phone PINGs again after a timeout This parameter should be enabled for Avaya Aura NO disables pinging so a phone performs the failback even if server is unable to serve SIP requests default IPV6_ENABLE YES NO This parameter must be applied at boot time prior to the network being enabled The default value is NO When this parameter is enabled IPv4 IPv6 are supported on the IP Deskphone When this parameter is not enabled only IPv4 is supported on the IP Deskphone YES enables IPv6 functionality in a dual mode NO disables IPv6 functionality default When the pr
358. lete or copy a wav file through the file manager If the user selects a WAV file on the IP Deskphone and presses the Delete or Send Context sensitive softkey an error message appears If the value is configured as YES the user can delete or copy WAV 82 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file files with the file manager interface this applies to WAV files on the IP Deskphone The values are YES and NO The default value is YES YES allows the user to delete or copy WAV files on the IP Deskphone through the file manager NO does not allow the user to delete of copy WAV files on the IP Deskphone through the file manager FM_IMAGES_ENABLE Y N allows the user to act on JPG and PNG files using the file manager The values are Y and N The default value is Y FM_CERTS_ENABLE Y N allows the user to act on CER and PEM files using the file manager The values are Y and N The default value is N FM_CONFIG_ENABLE VY N allows the user to act on CFG files using the file manager The values are Y and N The default value is N FM_LOGS_ENABLE Y N allows the user to act on CFG files using the file manager The values are Y and N The default value is Y HOTLINE_ENABLE Y N indicates if Hotline Service is enabled or disabled The values are Yes and No The default value is No HOTLINE_URL
359. lists the various security parameters for the IP Deskphone 284 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Table 87 Provisioning parameters summary TCP TLS operation overview March 2015 Parameter Purpose Default Allowed SERVER_TCP_PORT1_ Configures the TCP and TCP 5060 Integer 4 SERVER_TCP_PORT1_2 TiS ports Used When TLS 5061 connecting to the SIP SERVER_TCP_PORT2_1 domain SERVER_TCP_PORT2_2 SERVER_TCP_PORT3_1 SERVER_TCP_PORT3_2 SERVER_TCP_PORT4_1 SERVER_TCP_PORT4 2 SERVER_TCP_PORT5_1 SERVER_TCP_PORT5 2 SERVER_TLS_PORT1_1 SERVER_TLS_ PORT1 2 SERVER_TLS_PORT2_1 SERVER_TLS_ PORT2_ 2 SERVER_TLS_PORT3_1 SERVER_TLS_PORT3_2 SERVER_TLS_PORT4_1 SERVER_TLS_ PORT4 2 SERVER_TLS_PORT5_1 SERVER_TLS_PORT5 2 SIP_UDP_PORT Configures the local SIP UDP 5060 Integer SIP_TCP_PORT IStening ports Ater YOU epuso86 change the listening ports SIP_TLS_PORT parameters through the TLS 5061 Check For Updates functionality you must restart the IP Deskphone to apply the modified values CONN_KEEP_ ALIVE Configuration values that 30 Min 15 Max 1800 affect connection persistent REGISTER_RETRY_TIME 30 Min 30 Max 1800 REGISTER_RETRY_MAX TIME 1800 Min 600 Max 1800 KEEPALIVE_RETRIES 3 Min 0 Max 10 Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 285 Comments infodev avaya com Security Param
360. lue Description Q Important Information is transferred in clear text when you provision this parameter using DHCP A Warning The provisioning data is transferred by DHCP which is an unsecured protocol Changing this parameter could impact the network connectivity and may require manual correction The following table shows the dependencies between provisioning options Table 10 Dependencies Primary provisioning Rules option VQ If VQ is present and configured to N then VCP VMP and VLANF are ignored if they are present DQ If DQ is present and configured to N then DV and DP are ignored if they are present PC If PC is present and configured to N then PCS PCD and PCUNTAG are ignored if they are present PCS If PCS is present and configured to A then PCD is ignored if it is present SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 8 Install the IP Deskphone Complete instructions to install the Avaya 1200 Series IP Deskphone including detailed figures and applicable warnings are given in the Avaya IP Deskphones User Guides The steps for installing the Avaya 1200 Series IP Deskphone are summarized in the following procedure Installing the IP Deskphone 1 10 Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are now accessible Connect the AC powe
361. m Evaluation period has expired Contact your administrator accom l Ff cece 9 cscs Figure 68 Evaluation period expiry warning March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 317 Comments infodev avaya com Licensing Evaluation threshold warning A warning window informing you of the approaching evaluation expiration date appears on the IP Deskphone at the following predefined times e 15 days before expiration date e 7 days before expiration date e 1 day before expiration date The following figure is an example of the evaluation threshold warning UU 01 10 1 00 am Evaluation period will expire on Jan 11 2009 Contact your administrator a m d e Figure 69 Evaluation threshold warning Licensing expiry threshold warning When the expiration date of the node locked licence approaches a warning window is displayed on the IP Deskphone The warning window indicates when the license will expire and notifies you at the following predefined times e 30 days before the license expires e 15 days before the license expires e 7 days before the license expires e 1 day before the license expires The following figure is an example of the license expiry threshold warning 318 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Licensed features NUL 01 10 1 00 am Licensing for phone features will expire on
362. me ees Nera eee 147 Devics D mirai ete teeter cnn Meee ee eno a en ee ae oe rere ee eee eee noe ee 147 PAS setae aoe atin Soe ere ee neadissinlae od goddd eeine eas oneaatac adda ec eatddaaacedreceneeeasodeiosndebeetan 147 802 1ab Link Layer Discovery Protocol ccececceeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeeeaaaeeeeeeseaaaeeeeseeea 148 MEVS a sine stand S E siaadicesiahunatiniadasedaniaakuanapelated tanceetanaanameeaaia 148 DA GP svsicintassnsvcleieies tau cteacnaneseawhes E E E E E EE E E E E S 152 NO DHCP Hii sca cachet ea ccdcsiesn a o ee a E E a ia aa aea Eii aaa EEE 153 SEAP oe a E A eardigeameeunes 153 Net AS osc esise cere s tes deg a aae tenes ee eee eee 153 AS ANB WAY EEEE E E A E E E EA 153 DNS IP1 and DNSAP 2 o E a aE Ea a E EEEE 154 6 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Contents Ntwk Port Spedra rniga e reae oes ce raai aar Pa reeda Aa ap T e TRONK 154 NIW Port DX oases cscs arenei aa a e a aa ia aaa eaaa aaia 154 Disable Voice S021 Os csice csssle ate casuealessthadatesceeh a calaishdiatt aacaened ciatectedenatiaas sages eideeuends 154 Voice VLAN resect eee ee Ge we ease tc eee 154 VEAN SP IMG et e E a S E seinay cals Gos bacinanwmaniidens E sae 155 Ctrl Priority Dits aac pessesa ese ecehe cesta eee et eae parea edee Poot E rapie e RE E a eaaa DEES E Ria 155 Media Priority 2 Sener eaaet a ea ee See E e E Aa ene E EE 156 Disable PE POM errea aa a a eaa e
363. migration from CS 1000 to Avaya Aura Related Links IP Deskphone migration on page 392 Overview on page 393 Requirements on page 394 Before you begin on page 394 Migrating IP Deskphones with UNIStim software from CS 1000 to Avaya Aura using Aura Utility Server on page 395 Overview Note The use of Aura Utility Server is not mandatory any TFTP or HTTP server can be used as a provisioning server for the file download It is assumed that the IP Deskphones connect to Avaya Aura through TCP or TLS and that the default embedded device certificates are used for secure connection to Aura SM and Aura Utility Services For more information on the default certificates see Embedded Device Certificates on page 378 Note Avaya recommends that a single IP Deskphone of each type be migrated first to verify that the setup is correct For large installations it is not recommended that all IP Deskphones be migrated at the same time This chapter does not describe how to configure CS 1000 Avaya Aura or third party applications such as the DHCP and TFTP servers For this information refer to the appropriate product documentation March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 393 Comments infodev avaya com UNIStim IP Deskphone migration from CS 1000 to Avaya Aura This chapter does not provide information on how to migrate the CS 1000 users and their profiles over to the Avaya Aur
364. ministration March 2015 Comments infodev avaya com Configuration parameters Parameter Value Description A Caution Changing this parameter can impact network connectivity and can require manual correction Q Important Information is transferred in clear text when you provision this parameter using DHCP eapid1 Character string from 4 to 20 characters 802 1x EAP device ID1 A Caution Changing this parameter can impact network connectivity and can require manual correction Q Important Information is transferred in clear text when you provision this parameter using DHCP eapid2 Character string from 4 to 20 characters 802 1x EAP device ID2 A Caution Changing this parameter can impact network connectivity and can require manual correction Q Important Information is transferred in clear text when you provision this parameter using DHCP eappwd Character string from 4 to 12 characters 802 1x EAP password A Caution Changing this parameter can impact network connectivity and can require manual correction Q Important Information is transferred in clear text when you provision this parameter using DHCP Other networking ca Character string with a maximum of 80 The URL of the Certificate Authority CA characters server cahost Character string with a maximum of 32 The Certificate Authority CA host name characters assigned to the IP Deskphone ca
365. missed call clears the xx new calls message backlightTimeout 60 Time to wait before dimming screen in minutes banner Avaya Text to show on idle screen can be blank dateFmt 2 Display format for dates 2 m d y 3 d m y timeFmt 0 Display format for time 0 12hrs 5 45pm 1 24hrs 17 45 2 24hrs French 5h45 globallgnore 0 Designates whether the Ignore key terminate all forks of a call Value 0 or 1 hotlineURL 2600 mycountry gov Target url for a hotline call language English User interface language Value language filename without extension menuAutoBackout 30 Delay before the menus timeout Valid values 0 15 30 60 120 200 600 seconds Table continues March 2015 Roaming profiles Section name Key Value example Description notifyCallForward 0 Specifies whether server forwarded calls make the IP Deskphone beep Value 0 or 1 octEndsDialing 1 Specifies if causees dial prompts to place call Value 0 or 1 outgoingPrivacy 0 Anonymization setting to use for outgoing messages 0 none incomingPrivacy 0 Anonymization setting for remote user information 0 none publicScaHold 0 Specifies whether others can retrieve calls a user pus on hold Value 0 or 1 searchMethod 0 Search mode for searchable menus Values 0 UKNOWN_SEARCH 1 INDEX_SEARCH 2 FIRST_CHARCTER_SEARCH 3 NAME_SEARCH reasons This section contains the list of reject reasons
366. mments infodev avaya com Contents 10 Certificate based authentication OVErVICW cccccsececcseseeeeeeeeeeeeeeeeeseeeeeeseeeeessueeesaaeeeesaeees 243 AS OPM TIC ASS OVS PUI eninin coca sas ni aa aaa a EEA a E a ana a Eaa EREE 244 Root certificate INStallANOM cestessssesteeeteceeetssisdescelenectseadeescdencdcieaeseaesicnsdebieesendetecudeenieasteaaes 245 Signing a resource fileries e a e a a Ea e 246 Device certificate IS Fall AGO sco dess ees etea actos Scciesameegiiedeatneetectibdveceadsnatcmeoeceenceeestaasedekenseunees 247 Devic ertifi ate DONE S esescsceceeecseee gdsussnsdv wee rerpncadcvessenseacasecanesssscessusebeseuaeeesedesuscedsnaczexecdes 247 SCE P irria e cecuadeeban a wheels lt uatecubhcatosarhes Ea E A aa EEE EEEE 252 Device Certificate Authentication Considerations for SCEP c sscccecsseeeeceseeeeeeeeeeeeeeeeesaees 253 PKCSAIZ downoad nerea a nee eee note eh ONT nS viens hoy E ee ened ete ee 254 Installing a device certificate using PKCS V2 isicccenecterttecessecceicinettencBdusacosuetatackdanecdavenedintse 255 Certificate Trust Line certificate verification 0 cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaesaeeeeeeeeesaaeeees 256 Validating a certificate using the Certificate Trust List cc cceceeeeeeeeeeeeee eee ee eee eeeeeeeeeaeeeeeaaee 257 Certificate Administrati ON eee aon tee ee nee ee a Ea er cients Ria EEES 258 Certificates Administration main MENU a cs canceatieccedcccaaeaee
367. msec G 711 a law 8 PCMA 8000 20 1 G 711 u law 0 PCMU 8000 20 1 G 729A 18 G729 8000 20 1 40ms ptime G 729B 18 8000 8 20 1 G 723 1 4 G723 8000 5 3 30 1 6 3 G 723 1A 4 8000 5 3 30 1 6 3 The annexes selection for G 729 and G 723 1 are not available to the user and the administrator is responsible for enabling or disabling annexes using the Device Configuration parameters Codec preference through Device Configuration Use the Device Configuration file to specify a list of codecs and the preferred order in which they are used for incoming and outgoing calls You can also use the Device Configuration file to enable or disable AnnexB support by G 729 and AnnexA support by G 723 1 You can add a text descriptor to the technical name of the audio codec these descriptors appear on the user interface of the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 239 Comments infodev avaya com Audio codecs 240 You can specify by name the exact codecs to offer in the Device Configuration file This grants the administrator full control over the audio settings used for inbound and outbound calls The following table is a sample of Device Configuration file entries for audio codec configuration Table 72 Sample Device Configuration file codec entries AUDIO _CODEC1 PCMA standard a law AUDIO CODEC2 PCMU standard u law AUDIO CODEC3 G729 729 codec AUDIO CODEC7 G723 h
368. munication Profile check Presence Profile and select the appropriate Presence Server from the drop down list Presence states Presence dialog has been expanded to include the list of activities according to RFC4480 The following activities are available when RPID PRESENCE_ENABLE is set to YES Appointment Permanent absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 369 Comments infodev avaya com Presence support for 1200 Series IP Deskphones Holiday Spectator In transit Steering Looking for work Travel Lunch TV Meal Vacation Meeting Working On the phone Worship Performance Unknown To set the desired presence state and activity the IP Deskphone user must open the Presence dialog select the presence state Connected or Unavailable and then select the desired activity Any combination of presence state and activity can be selected Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Presence status in Address Book on page 24 Presence status in Address Book The status dialog of the Address Book displays the presence state of contacts designated as Friends In SIP 4 4 the IP Deskphone Address Book displays the presence state of Friends if RPID_PRESENCE_ENABLE is set to YES Phone state Phone state is determined automatically based on notifications re
369. n If the Auto Retrieve behavior is enabled on a Speed Dial key programmed keys or Speed Dial List entry that is invoked and a call is placed on hold to invoke the current key or entry the IP Deskphone attempts to remove the call on hold after the key or entry call is complete The following is a description of how the Auto Retrieve function operates 1 Ais talking to B when A invokes the Speed Dial List and selects an entry 2 The call between A and B is placed on hold and A places another outgoing call to C a URI specified in the Speed Dial List entry 3 When the call between A and C is complete if the Auto Retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take the call between A and B off hold If another call comes in during the call between A and C or if the state of the call between A and B changes when the call between A and C is active the re connection of the call between A and B may not always happen March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 195 Comments infodev avaya com Features The following is an example of a Speed Dial List file that must be loaded through provisioning key label S1 target sl avaya com retrieve YES mode MidCallOnly type spdial key label S2 retrieve NO mode IdleOnly subject subject2 target s2 avaya com type spdial key label sS3 retrieve NO target s3 avaya com type spdial Busy Lam
370. n A Warning A power outage at this stage may cause firmware corruption If this happens the IP Deskphone may not be able to boot up and it may be necessary to return the IP Deskphone for repair 4 The IP Deskphone starts and downloads the device configuration file images licenses languages and so on from the Avaya Aura Utility server 5 When configuration is complete the IP Deskphone automatically reboots 6 The IP Deskphone is ready to use Note If auto login is not configured in the configuration files the IP Deskphone displays the login screen The IP Deskphone user must enter a valid login and password in order to register on IP Office Related Links Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 401 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 407 Comments infodev avaya com Appendix A User provisioning using System Manager 6 3 FP2 This appendix describes how to add an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 Related Links Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 on page 408 Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 1 Open a browser and navigate to the System Manager SMGR login page as shown in the following figure Svaya com This system is restricted solely to authorized users for legitimate business purposes only The actual or
371. n the IP Deskphone downloads and installs the specified SIP software using the specified protocol and provisioning server IP address This can be the same provisioning server as the one where the 12xxBoot cfg file is located Once the software image is installed the IP Deskphone reboots again and looks for the standard SIP config files listed in the following table The IP Deskphone then follows the 12xxSIP cfg file instructions Model Config file name 1220 IP Deskphone 1220SIP cfg 1230 IP Deskphone 1230SIP cfg Related Links Downloading the 12xxBoot cfg file on page 118 Manual TFTP 12xxBoot cfg file download Use the following procedure to perform a manual download of the 12xxBoot cfg file to the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 119 Comments infodev avaya com Install the SIP software Note Only a TFTP server can be used for a manual download 1 Assemble the components of the new IP Deskphone as described in Install the IP Deskphone on page 115 or in the user guide of the appropriate IP Deskphone model 2 Plug in the IP Deskphone The IP Deskphone Message Waiting LED is lit and the message Loading Bootc is displayed In a few seconds the following simple non graphic text menu on white background is displayed 12x0 IP Phone Manual Configuration Avaya 3 Press the soft keys 1 2 3 4 in sequence from le
372. n 75 Comments infodev avaya com Creating the provisioning files Note To update the default language of an IP Deskphone already configured as English to any other language use the following steps 1 Update the Device Configuration file with DEF_LANG configured as the Language file name 2 In the 12xxSIP cfg file make the Download mode FORCED 3 Incrementally increase the version number of the 12xxSIP cfg file MAX_IM_ENTRIES x used to configure the maximum number of Instant Message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 x the maximum number of instant messages MAX_ADDR_BOOK_ENTRIES x used to configure the maximum number of entries in the Address Book The values are from 0 to 1000 The default is 1000 x the maximum number of address book entries MAX_DOWNLOAD_ADDR_BOOK_ENTRIES x This parameter specifies the maximum number of Address Book entries which can be downloaded from the network in LOCAL Address Book mode x the maximum number of Address Book entries The values are from 0 to 1000 The default value is 1000 entries ADDR_BOOK_MODE NETWORK LOCAL BOTH a command to choose the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New addr
373. n BLF_ENABLE has the SCS or SIPX value the BLF_RESOURCE_LIST_URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format rl C lt username gt lt domain gt BLF_RESOURCE_LIST_URI lt blf uri gt used to configure the Busy Lamp Field BLF resource list URI for the BLF feature You must use the URI provided by the proxy when properly configuring the user for BLF The lt b1f uri gt is the server provided URI to subscribe for BLF notifications for example bif resource list as avaya com FM_PROFILES_ENABLE YES NO This parameter allows the user to perform actions on User Profiles using the file manager The default value is YES YES allows the user to perform actions on User Profiles using the file manager default NO does not allow the user to delete or copy User Profiles on the IP Deskphone or USB drive using the file manager FM_LANGS_ ENABLE This parameter allows the user to perform actions on Languages files using the file manager The default value is YES YES allows the user to perform actions on Language files using the file manager default NO does not allow the user to delete or copy Language files on the IP Deskphone or USB drive using the file manager FM_SOUNDS_ENABLE YES NO allows the user to act on WAV files using the file manager If the value is configured as NO the IP Deskphone cannot perform any actions on WAV files such as de
374. n failure messages that appear on the IP Deskphone screen when a failure occurs during the operation of the IP Deskphone EAP Authenticate Fail happens when the IP Deskphone fails to authenticate to an authentication server the message applies for the three EAP methods EAP MD5 EAP PEAP and EAP TLS EAP Authenticate Timeout happens after the third time the IP Deskphone fails to authenticate to an authentication server and the IP Deskphone is connected to an EAP disabled port on the Layer 2 switch For EAP failures logged in the security log see Diagnostic logs on page 278 280 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 26 Security This section specifies the behavior of the following security features e SIP over TLS e Connection persistence e SRTP e SFTP e SSH SIP over TLS To avoid security problems such as message integrity attacks SIP over TLS uses Transport Layer Security TLS to provide secure communication between the IP Deskphone and the SIP proxy Transport Layer Security TLS protects SIP signaling traffic It sits on top of the Transmission Control Protocol TCP the preferred default protocol for SIP traffic You can use TLS with a user name and password to provide a means of server only authentication IP Deskphone specific Public Key certificates can provide even stronger mutual authentication of both the server and the IP Deskp
375. n on page 378 Configuration The following parameter configures the default embedded device certificate USE_DEFAULT_DEV_CERT YES NO YES Use the default device certificate if no customer device certificate is installed NO Do not use the default device certificate default This parameter controls the use of the default device certificate for HTTPS TLS connections The default value is NO It is configured in the device configuration file Related Links Embedded device certificate support on page 378 378 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 35 SRTP support with Avaya Aura SRTP is supported with Avaya Aura The following SRTP modes are supported e Secure Only e Best Effort Capability Negotiation Note To use SRTP you first have to be using TLS That is you cannot have secure media without using secure signalling Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Configuration on page 379 Configuration The following parameter is used to to support SRTP on Avaya Aura AVAYA_AURA_MODE_ENABLE YES NO The command specifies if Avaya Aura specific features are active on the IP Deskphone or not The default value is NO It can be configured through the device configuration file and through server profiles YES Avaya Aura specific features are active NO Avaya Aura speci
376. n string System Description IP Deskphone xxx Software 0604D97 where xxx 1220 1230 Software software version 0604D97 is an example only System Capabilities Length 4 System capabilities 0x24 Deskphone Bridge Enabled capabilities 0x24 If you disable the PC Ethernet port the advertised enabled capabilities configured to IP Deskphone only Port VLAN ID PVID 0 The IP Deskphone does not support port based VLAN operation Port And Protocol VLAN ID PPVID 0 Port and Protocol VLAN is not supported and not enabled VLAN Name VLAN name field is configured to data and voice Protocol Identity 1 STP Protocol identity the first 8 bytes of an STP PDU starting with the Ethertype field Length 8 Protocol Identity 0x00 0x26 type length field of Ethernet packet size 38 0x42 0x42 0x03 LLC header indicating STP 0x00 0x00 Protocol Identity field from STP BPDU 0x00 2 802 1x Length 3 Protocol identity Ox888E 802 1x Ethertype 0x01 Version field from 802 1x frame 3 LLDP Length 2 Protocol identity Ox88CC LLDP Ethertype MAC PHY Configuration Status Auto negotiation support status Table continues 150 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com TLVs TLV Fields Bit 0 1 Auto negotiation supported Bit 1 1 or 0 depending on t
377. n the Device Settings dialog 2 Check to see if theEnable SSH parameter checkbox is displayed and the checkbox is checked If theEnable SSH parameter checkbox is not displayed do the following e Press the Auto soft key and uncheck the 18 SSH Enable checkbox in the Auto Provisioning window 352 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 3 4 5 PDT commands Press Config soft key to return to the Network Settings window e Check the Enable SSH checkbox Enter the UserID and Password Press the Apply soft key Connect to the IP Deskphone by using any SSH client program Enabling SSH through provisioning To enable SSH on an IP Deskphone through provisioning perform this procedure i 2 5 Open the Device Settings dialog Check to see if the Enable SSH parameter checkbox is displayed and the checkbox is checked If the Enable SSH parameter checkbox is not displayed do the following e Press the Auto soft key and check the 18 SSH Enable checkbox in the Auto Provisioning window e Press the Config soft key to return to the Network Settings window e Check the Enable SSH checkbox Add the following parameters to the IP Deskphone device configuration file e SSH YES e SSHID lt user name gt e SSHPWD lt user password gt Press the Services soft key and select 4 Check for Update Press the YES soft key to update the IP Desk
378. nced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on Avaya hardware and software Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com or such successor site as designated by Avaya Please note that if You acquired the product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to You by said Avaya Channel Partner and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED
379. nd domain name configurations USER_FQDN March 2015 Boo1 Include in SCEP request if configured Content from current hostname and Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 249 Comments infodev avaya com Certificate based authentication Name Type Value s Default PKCS 12 Description Required domain name configurations IPAddress Boo1 0 x Include in SCEP request if configured Content from current hostname and domain name configurations With the exception of the version all the DCP configurations described in the preceding table apply to SCEP requested device certificates The PKCS 12 column identifies the limited set of parameter that apply to a DCP configured for PKCS 12 Many of the parameters apply only to the configuration of a certificate request which is why the parameters apply only to SCEP The following describes the key profile attributes 250 Index The Index is the index of the device certificate profile For each type of IP Deskphone there is a fixed number of profiles available in the range of 1 to MAX_PROFILES The index also identifies a priority When a device certificate is requested for a specific purpose such as EAP TLS the IP Deskphone searches through the device certificates to find the first one that is defined active and can be used for the requested purpose Source The Source id
380. ne Firmware eet Activate Deactivate OHCE DHCP IP Address Pools Show OHCP Leases CP IP Address Pools 4 nuns gt 2001 2052 Avaya Inc All Rights Reserved Figure 104 IP Phone Tools gt IP Phone Custom File Upload screen 6 Plug in the new IP Deskphone DHCP is the default and an IP address is obtained Note DHCP option 66 can be used to configure the Provisioning URL for large migrations 7 Enter the Utility Server s IP address as the IP Deskphone s Provision URL a Double press the Services key quickly and select Network Configuration from the menu 414 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Adding a new IP Deskphone to Avaya Aura b Press the Auto soft key Un check the Provision Server check box and press the Config soft key c In the Provision field enter the Utility Server IP address Press the OK soft key and then press the Apply soft key Note Toggle the 1 key to obtain 7 and 8 Reboot the IP Deskphone The IP Deskphone may reboot again after obtaining the config dat file 9 Log in with the User ID extension number and password Related Links Quickstart Add a 1200 Series IP Deskphone to Avaya Aura on page 413 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 415 Comments infodev avaya com Appendix C Configuring FACs and FNEs for the IP
381. nected the IP Deskphone proceeds to reregister all accounts starting with the primary account Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for the account The primary account is associated to the first bottom right line key of the IP Deskphone If you are using a secondary account the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the logon process The following figure is an example of the IP Deskphone with and Expansion Module and multiple accounts CC Friend m ah User2 0147 1 54pm 4 missed calls View Cc Serves _ Msgs Prefs G ae j oe Friend2 000000000000000000 Figure 13 IP Deskphone with Expansion Module and multiple accounts Pressing a line key brings up a dialing prompt initiates a call to a preselected target or answers an incoming call See Making a call on page 180 At select account prompts such as the Logout screen or User Settings screen pressing a line key highlights the corresponding account See Account selection on page 188 The icon for each line key reflects the state of the account associated with that line key e If there is a call for the
382. nection Cancelling the connection to your account is the same as logging off If you are using the primary account the IP Deskphone returns you to the initial logon screen If you are using a secondary account that secondary account is removed from the list of secondary accounts that are logged on automatically If more than one account loses connection the IP Deskphone attempts to reconnect to each account in sequence The IP Deskphone tries to reconnect the first account to lose connection until that account reregisters or you cancel the attempt Then the IP Deskphone attempts to reconnect the next account that lost connection Cancelling the reconnection of the primary account immediately abandons reconnection of all other accounts logs off secondary accounts that are still connected and returns the IP Deskphone to the logon screen The IP Deskphone uses a single logon queue for automatic logons and failover This means that if automatic logons are still pending when an account cannot connect a reconnection attempt for that account can only begin after all automatic logons are complete or cancelled Cable unplugged If the IP Deskphone detects that the network cable is unplugged while accounts are logged on the IP Deskphone assumes that all accounts have lost their connection to the server When the cable is 178 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Line keys recon
383. nes Administration 337 Comments infodev avaya com Diagnostics and troubleshooting If no REPLY message is received the IP Deskphone makes four more attempts to contact the DHCPvV6 server If unsuccessful the IP Deskphone removes the duplicated IP address from the list of IPv6 addresses resources associated with duplicate address are freed and the DHCP process restarts DHCP server unreachable This section describes the IP Deskphone behavior when the DHCPv4 DHCPV6 server is unreachable If the DHCPv4 DHCPV6 server is unreachable due to the following scenarios IP Deskphone starts and cannot get IPv4 address from DHCPv4 server cached IP is disabled IP Deskphone starts and cannot get IPv6 address from DHCPV6 server cached IP is disabled IPv4 address lease expires cached IP is disabled e IPv6 address becomes deprecated and there are no active calls cached IP is disabled e IPv6 address lease expires cached IP is disabled then the following message is displayed on the IP Deskphone display screen DHCP server unreachable Trying to contact Note If the IPv6 address becomes deprecated and there is an active call the message is displayed on the IP Deskphone display screen after the active call is released When this message is displayed the user can e wait until the IP Deskphone receives the required IP address from DHCP open the Device Settings menu by double pressing the Services key and try to re c
384. network based address book of the primary account are not reflected in the local address book If you use the Friends view you can always access and modify the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in the Friends view User status The features associates with the User status include the following e Do Not Disturb e Call Forwarding e Presence Do Not Disturb Selecting the Do Not Disturb DND command from the Services menu prompts you to specify which account you want to place in the DND mode The option all allows you to place all accounts in the DND mode the all option is highlighted by default By selecting an option the IP Deskphone prompts you to confirm the operation before proceeding Activating DND for a specific account automatically causes calls to that account to be rejected with a busy signal However the IP Deskphone can still receive calls to other accounts After DND mode is active for an account the label of the account line key periodically displays a DND indicator The following scenarios apply to DND e If you select a single account that is in DND mode the IP Deskphone displays a prompt that asks if you want to deactivate the DND mode e If you select a single account that has Call Forwarding active an error message appears to indicate that DND can
385. nference 3 or 6 Party Ad hoc Conference FNE Selectable Conferee Disconnect Ad hoc Conference Drop Last FNE for last party Added Party Call Pickup Directed DPU Directed Call Pickup FNE Call Pickup Directed GPU Directed Group Call Pickup FAC Extended Group Call Pickup FNE Mobile X Enhanced EC500 FAC FNE Priority Call Priority Calling FNE Remote Call Forward Extended Call Fwd Busy D A FAC Extended Call Fwd All FAC Extended Call Fwd FAC Do Not Disturb Remotely Remote Send All Calls Activation FAC activated similar to Station Specific Station Lock FAC Authorization Code Transfer call to VM Transfer to Voice Mail FNE similar to Attendant Break In with Whisper Page Activation FNE Secrecy Group Hunt Deactivate Hunt Group Busy FAC Malicious Call Hold Malicious Call Trace FNE Access Restrictions Restriction Controlled FAC Recorded Announcement Announcement Record Listen FAC Change COR FAC Change Coverage FAC Related Links March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 383 Comments infodev avaya com FNEs and FACs with Avaya Aura FNEs and FACs with Avaya Aura on page 382 Feature to FAC FNE Naming The following table provides a listing of Communication Server 1000 CS 1000 features and their FAC FNE equivalents CS 1000 feature name FAC name FNE name Speed Call System Speed Call Abbreviated Dialing List Access Code Abbreviated Di
386. nfiguration cc00e 378 Login Multi user on Avaya Aura c ccacssscssscccseescstesesness 380 Embedded device certificate support c eeeees 378 Emergency call location information s e 217 M Emergency Calls Overview 0 cceeeeeeeeeeeeeeeeeeeeeeeeeees 217 Emergency numbers in PPM eeeseeeseeeeeeeeereeeees 373 Maintenance and troubleshooting cccccceseseceeeeeeees 328 Emergency service dialing plan configuration 4 218 Mandatory keywords in the provisioning file 0 00 46 Emergency SeriCes c ccctec cesses cesesdeseececseeecendeteteeededeetens 217 Manual 12xxBoot cfg file download ccccceeeeeeeeeeeeeees 119 Ethernet port mode configuration c ceceeeeeeeeees 160 Manual TFTP FTP HTTP 12xxBoot cfg file download 119 Expansion Module port security ccccceseeseeeteeteeeeeees 300 Media Priority bits configuration cccccccccccseeeessecseeeeees 160 Migrating IP Deskphones with UNIStim firmware from CS F 1000 t IP OFFICE secsi iriri conccen tenure asietiesiceecehevene 402 Migrating IP Deskphones with UNIStim software to Avaya FACs and FNEs configuring on Avaya Aura PR ree 416 Aura OEE TE AIREAN E EATE A EA NAE I AENEA ETE PELAA E E EEEE E E EE 395 FACs for the IP Deskphones c cccssecssseeseteetstesteseeneees 416 Migrating UNIStim IP Deskphones from CS 1000 to Avaya Feature configuration COMMANAS
387. nfiguration NAT Media STUN None STUN NAT TTL Enter the Time to Live TTL in seconds for the NAT traversal Table 55 NAT TTL configuration NAT TTL 000 STUN S1 IP Enter an IP address for the STUN S1 IP device Table 56 STUN S1 IP configuration STUN 1 IP 00 00 00 00 STUN S2 IP Enter an IP address for the STUN S2 IP device Table 57 STUN S2 IP configuration STUN S2 IP 00 00 00 00 168 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 14 Multiple Appearance Directory Number The Multiple Appearance Directory Number MADN feature operates differently depending on the type of Communication Server For instance the MADN feature operates differently on the Communication Server 2000 than the Communication Server 1000 For more information about the MADN feature and how it operates on the communication servers see the following sections e Communication Server 1000 on page 169 e Communication Server 2000 and Communication Server 2100 on page 171 Communication Server 1000 CS 1000 Multiple Appearance Directory Numbers MADN provides the following features e Several devices TNs share a common Directory Number DN e When the DN receives a call all devices ring e You can configure two call arrangements Single Call Arrangement SCA and Multipl
388. ng After the software image is downloaded to the IP Deskphone the display shows FW finished and the IP Deskphone resets If the upgrade is unsuccessful see the chapter Maintenance on page 328 in the section Download failures Convert UNIStim software to SIP software on the IP Deskphone If an IP Deskphone has UNIStim software installed it runs with SIP software only if the software is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is completed and if necessary the procedure to upgrade the UNIStim software is completed an IP Deskphone can be converted from UNIStim software to SIP software Compare the version number to the minimum required UNIStim software version O62AC5L If the version number is not the minimum required version see Upgrade to the minimum UNIStim Software on page 124 The conversion to SIP software must be performed using TFTP March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 127 Comments infodev avaya com Upgrade and convert the IP Deskphone software A Warning The TFTP download and upgrade of the Flash memory on the IP Deskphone can take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Deskphone during the process The following procedure explains how to download the SIP Software from the Avaya Web site Downloading SIP Software for the IP Deskphone from the Avaya Web site 1
389. ng List3 Access Code Access Code Access Code Abbreviated Dial Prom Group List Access Code Announcement Access Code Answer Back Access Code Auto Alternate Routing AAR Access Code Auto Route Selection ARS Access Code 1 Automatic Callback Activation Call Forwarding Activation Busy DA All Call Forwarding Enhanced Status Act Call Park Access Code Call Pickup Access Code CAS Remote Hold Answer Hold Unhold Access Code COR Account Code Access Code Change CORAccess Code Change Coverage Access Code Conditional Call Extend Activation Contact Closure Open Code A BEEE D s Access Code 2 Deactivation 25 71 Oeactivation Deactivation o N i Deactivation Close Code Related Links Configuring FACs and FNEs for the IP Deskphones on Avaya Aura on page 416 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 417 Configuring FACs and FNEs for the IP Deskphones on Avaya Aura Configuring FNEs Configuring Feature Name Extensions FNEs is a two part process 1 Configure the FNEs in SMGR Cut Through or in Communication Manager SAT 2 Add the FNEs as Implicit Users to the Session Manager SM Configuring the FNEs FNEs are configured on Communication Manager but can be accessed through System Manager using the path Home gt Elements gt Communication Manager gt Element Cut Through 1 Go to Communicat
390. nges in technical content References to the Software Web Manager have been removed Standard 03 04 This document is up issued to reflect changes in global power supply information and information on supported languages Standard 03 03 This document is up issued to reflect changes in technical content for e AUTOLOGIN_ID_KEY parameters e reset codecs to default e modifying the SIP provisioning file Standard 03 02 This document is up issued to reflect changes in technical content for Diagnostics and Troubleshooting information Standard 03 01 This document is up issued to support SIP Software Release 4 1 Standard 02 07 This document is up issued to reflect changes in technical content References to the Software Web Manager have been removed Standard 02 03 This document is published to support SIP Software Release 4 0 Standard 02 02 This document is up issued to support SIP Software Release 4 0 Standard 02 01 This document is up issued to support SIP Software Release 4 0 Standard 01 03 This document is up issued to reflect changes in the configuration of TLS for SIP Standard 01 02 This document is up issued with minor revisions to support SIP Software Release 3 2 Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 2 Customer Service Visit th
391. nitial logon on page 175 e Additional logons on page 176 e Automatic logon on page 176 e Logging off on page 177 e Primary account logout on page 177 e Secondary account logout on page 178 e Server failover on page 178 e Cable unplugged on page 178 e Line keys on page 179 e Making a call on page 180 e Receiving a call on page 180 e Being in a call on page 180 e Instant messages on page 181 e Menu features on page 182 e Modifying settings on page 182 e Programmable keys on page 183 e Inbox outbox and instant message log on page 184 e Address Books on page 184 e User status on page 185 e Notifications on page 188 Account selection on page 188 e Feature dependencies and restrictions on page 189 e Performance characteristics on page 189 e CS 1000 Several keys with the same DN on a TN on page 189 174 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Configuration Configuration Depending on server policy the Multiuser feature can require you to configure the PROMPT AUTHNAME ENABLE value to YES in the device configuration file This enables a prompt that requires you to enter an Authentication ID that is different from the Login ID For example CS 1000 requires an Authentication ID to find a corresponding TN and a Login ID to find a key enabling PROMPT AUTHNAME ENABLE creates a prompt for the authentic
392. not be activated e If you select the option all and at least one account is not in DND mode DND mode is activated for all accounts If an account is in Call Forward mode Call Forward is disabled e If you select all and all accounts are in DND mode DND mode is deactivated for all accounts If you use a programmed DND feature key the account that is affected by the DND feature key is determined when the feature key is configured After you press the DND feature key the IP Deskphone behaves as described in the preceding scenarios except that there is no confirmation March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 185 Comments infodev avaya com Multiuser prompt displayed The IP Deskphone performs the operation immediately and a message appears to indicate what was done The DND mode for each account is persistent If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Call Forwarding After you select the Call Forward command from the Services menu the IP Deskphone prompts you to specify the account that you want to place in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at the same time The following scenarios apply to Call Forward e If you activate call forwarding for a specific account the IP D
393. nstalled UNIStim software and SIP software use the same hardware but the order number of an IP Deskphone with UNIStim software is different from the order number of an IP Deskphone with SIP software If you have an IP Deskphone with UNIStim software you can convert the software to SIP software For information on how to convert the UNIStim software to SIP software and download the most recent version of SIP software see Upgrade and convert the IP Deskphone software on page 122 This chapter explains how to e configure the provisioning server and the DHCP server Note The provisioning server is where the software and the configuration files for the IP Deskphones convert an IP Deskphone with UNIStim software to an IP Deskphone with SIP software e provision the Device Settings parameters on the IP Deskphones with SIP software March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 37 Comments infodev avaya com Overview Q Important Converting the software on an IP Deskphone from UNIStim software to SIP software overwrites the UNIStim software The IP Deskphone cannot operate in both modes simultaneously A switch from UNIStim to SIP software or SIP to UNIStim software requires a software reload The following figure shows the main components of the 1230 IP Deskphone with SIP software Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive
394. nswer str 0 3007 mycompany co The list of allowed addresses from m whom auto answer requests should be accepted key Contains special section s for describing configuration for the programmable keys icon 5 Icon number codes are defined in the Tab 1 Icon definition index 3 Key number sequential starting with the IP Deskphone then the Expansion Module s label CallForward Text to be displayed for the key target 4 Information number to be sent to IP Office Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 201 Comments infodev avaya com Features 202 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com Section name Key Value example Description type feature Key type prefs Contains the main profile preferences alertPattern Default ringtone pattern 0 7 alertVolume Volume of ringtones 0 7 handsetVolume In call volume of handset 0 19 handsfreeVolume 10 In call volume of handsfree speaker 0 19 headsetVolume In call volume of headset 0 19 pagingVolume Volume of beeps 0 7 alphaDialing Defines if dial prompt should start up in Alpha mode 0 digits mode 1 alpha mode autoAnswerMode 0 Determines when to accept auto answer requests in calls 0 autoAnswerWhiteList only autoClearMissedCalls 0 Determines if entering the inbox without selecting each
395. nt Shared Call Appearance Simple Certificate Enrollment Protocol Session Description Protocol Security File System SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Special Key Sequence Simple Mail Transfer Protocol Simple Object Access Protocol Simple Traversal of UDP through NAT devices Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 35 Comments infodev avaya com Introduction to this guide TCP Transport Control Protocol TFTP Trivial File Transport Protocol TLS Transport Level Security TPS Terminal Proxy Server TTL Time to live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UI User Interface UNIStim Unified Network IP Stimulus Protocol VolP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon Voice Quality Monitoring Related publications Other publications related to SIP Software for Avaya 1200 Series IP Deskphones administration include the following e Avaya 1220 IP Deskphone with SIP Software User Guide NN43170 101 e Avaya 1230 IP Deskphone with SIP Software User Guide NN43170 102 e Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604276 e Avaya 1230 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604277 e Avaya 1200 Series Expansion Module SIP Software User Guide NN43170 103 e Avaya 12
396. o additional special consideration of the permanent status of this change 302 Moved temporarily 305 Use Proxy Yes Yes Yes Yes This response is sent to an incoming invite if the IP Deskphone has local call forwarding enabled When receiving this response the IP Deskphone redirects the original request to the new contact specified The IP Deskphone generates these responses when receiving requests that did not come through the configured SIP proxy When receiving this request the IP Deskphone contacts the new address in the Contact header field 380 Alternate service No Yes When receiving this request the IP Deskphone contacts the new address in the Contact header field 4xx Response Request failure responses 4xx Response Send Receive Comments The IP Deskphone generates a 400 Bad Request response for various failure 400 Bad request Yes Yes conditions generally when a request is invalid and a more specific error response does not apply Receiving a 401 response results in the 401 Unauthorized No Yes IP Deskphone re issuing the request using HTTP digest authentication 402 Payment required No Yes See Default error handling on page 233 403 Forbidden No Yes SeeDefault error handling on page 233 Table continues 230 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 4xx Response Request f
397. ob lt sip bob company com transport tls gt Q important A transport parameter of TLS indicates that the server or client prefers TLS to be used for communication SIP Software Release 3 2 and later adds transport tls to the contact header when using TCP or TLS VIA header contains the transport protocol used to send a request For example Via SIP4 1 TLSbob company com alias The IP Deskphone attempts to downgrade the allowed protocols if connection attempts are made and fail In order to avoid the IP Deskphone using an unsecure protocol only TLS is enabled The order of preference for protocols is always TLS TCP and UDP You must enable the SIP TLS Listening port for incoming TLS connections to be made Certificate requirements For the IP Deskphone to validate that the server certificate provided by the TLS enabled proxy matches the connected address the certificate must contain the IP Addresses of the IP Deskphone The server certificate has a Subject Alternative Name field which contains the IPv4 and IPv6 IP addresses that correspond with the proxy For example subjectAltName 1IP 192 168 100 100subjectAltName IP 2001 0db8 0000 0000 0000 0000 1428 5 Tab Q Important The IP Deskphone must have a device certificate loaded If the device certificate is not loaded the IP Deskphone fails to establish a TLS connection with the system IP Deskphone security configuration The following table
398. oes not contain the AUTOLOGIN_ ENABLE parameter the parameter from the System Configuration file is used Note Auto login user names and passwords are not printed using the prtcfg command as they are not stored in the system configuration file and are secure parameters which should not be displayed For more information see Auto Login parameters in server profiles on page 210 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 15 Comments infodev avaya com New in this release No soft reset for IPv6 address change With SIP 4 4 the IP Deskphone no longer performs a soft reset if the phone s IPv6 address es changes Note The IP Deskphone still performs a soft reset if the phone s IPv4 address changes If the IP Deskphone receives a new IPv6 address and this address is the best address for any active SIP connection the following occurs e All users associated with this connection are logged out The new address is added to the list of SipApp s addresses The connection is re established using the new best IPv6 address e Users associated with this connection are logged in automatically If the IP Deskphone s IPv6 address becomes deprecated and that IP address is currently in use for any active SIP connections the following occurs e All users associated with this connection are logged out The deprecated address is removed from the list of SipApp s addresses
399. of changes in the state of a particular resource Users often subscribe to multiple resources without an aggregating mechanism the user would have to generate a SUBSCRIBE request for each resource they monitor A resource list is identified by a URI and it represents a list of zero or more URIs SIP endpoints Each URI is an identifier for an individual resource to which the user can subscriber The configuration of URI is done on the server and an IP Deskphone requires only to be configured with the desired Resource List URI the URI can even be configured automatically if the server supports auto generation For more information refer to RFC 4662 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 197 Comments infodev avaya com Features If BLF_ENABLE YES then use BLF_RESOURCE_LIST_URI to configure the Resource List URI You must use the URI provided by the proxy when you configure the user for BLF If BLF_ ENABLE SCS SIPX the Resource List URI auto generates in the following format rl C lt username gt lt domain gt lt domain gt lt username gt BLF call pickup The Call Pickup feature allows a user to pick up a call by pressing the corresponding speed dial key when the indicator for a monitored line flashes The IP Deskphone must send an INVITE with the Replaces header Target uri call id to tag and from tag in the Replaces header are taken from the NOTIFY message The Replaces header i
400. ofile Type Endpoint v Use Existing Endpoints m Extension 24709 Endpoint Editor Template 9600SIP_DEFAULT_CM_6 Set Type Security Code Port Voice Mail Number Preferred Handle None v Figure 103 Communication Profile gt Session Manager Profile Check the Session Manager Profile check box In the SIP Registration section a Select the Primary Session Manager from the drop down list b If available select the Secondary Session Manager from the drop down list In the Application Sequences section select the Communication Manager for both the Origination Sequence and the Termination Sequence from the drop down lists In the Call Routing Settings section select the Home Location from the drop down list In the CM Endpoint Profile section in the Extension field enter the same extension number that you entered for the Login Name In the Template field select 9600SIP_Default_CM from the drop down list At the bottom of the page click Commit See the following figure March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 411 Comments infodev avaya com User provisioning using System Manager 6 3 FP2 CM Endpoint Profile System OTT_CM1 Profile Type Endpoint Use Existing Endpoints Z Extension 2 4709 Endpoint Editor Template 9600SIP_DEFAULT_CM_6 lt Set Type 960 Security Code Port Q S500044 Voice Mail Number Preferred Handie None Enhanced Callr Info display f
401. on the current setting can be one of the following choices e Disabled e Friends e Directory includes all Friends e Public includes all users For the Allow Addresses option the user can edit a listing by adding domain names or SIP addresses up to a maximum defined in the device configuration To access the Answer Mode Settings screen from the Preference menu choose Feature Option and Answer Mode Settings The following screen appears Answer Mode Settings OOL 1 Allow Mode Disabled 2 Allow Addresses a a cs Figure 71 Answer Mode Settings screen The following table describes the function of the Context sensitive soft keys for the Answer Mode Settings screen Table 94 Context sensitive soft keys for the Answer Mode Settings screen Context sensitive soft key Action Change Opens the screen for the selected option Allow Mode or Allow Addresses Back Returns you to the Feature Options screen 322 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Allow Mode Settings screen The following table describes the outside actions on content for the Answer Mode Settings screen Table 95 Outside actions on content for the Answer Mode Settings screen Key or action Result Goodbye Idle screen Quit Idle screen Off Hook call keys Clears the screen and allows you to make a call Allow Mode Settings screen
402. on March 2015 Comments infodev avaya com Configuration of the PC Client Softphone If a user who is not pre granted authorization requests a call to be automatically answered on the IP Deskphone the call is not automatically answered and is treated as a normal call the IP Deskphone rings and the user answers it manually Configuration of the PC Client Softphone Enabling the interworking feature in the IP Deskphone device configuration file allows the user to pre grant authorization to other users and to configure the IP Deskphone to auto answer The following table describes the configuration flags used to configure the PC Client Softphone interworking feature for the IP Deskphone Table 101 PC Client Softphone configuration commands Configuration commands ENABLE_INTERWORKING Description The configuration values are YES and NO The default value is NO If configured as YES the interworking feature is enabled If configured as NO the interworking feature is disabled If interworking is enabled the interface for pre authorization is visible in the Feature Options menu If the feature is disabled requests to automatically answer a call are handled as a normal incoming call interworking must be configured through provisioning MAX_ALLOWEDADDRESSES Limits the size of the list of user and domain addresses stored for auto answered authorization The default value is 100 March 2
403. on March 2015 Comments infodev avaya com Revision history Revision history March 2015 January 2015 July 2014 November 2013 September 2013 June 2013 April 2013 November 2012 April 2012 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Standard 06 04 This document is up issued for the following changes Add SURV_SIP_SVR_ENABLE and TCP_SIP_PING_FAILBACK to the list of server and network configuration commands Add definitions for the SURV_SIP_SVR_ENABLE BLIND_TRANSFER_EARLY_RELEASE DST_START DST_STOP and TCP_SIP_PING_FAILBACK server and network configuration commands Add CALL_ORIGIN BUSY BLIND _TRANSFER_EARLY_RELEASE DST_START DST_STOP LINE_KEY_ SCROLLING and USE_CONTACT_IN_REFERTO to the list of feature configuration commands Add definitions for the LINE KEY SCROLLING and USE_CONTACT_IN_REFERTO feature configuration commands Update definitions for the DST_ENABLED and TIMEZONE_OFFSET feature configuration commands Standard 06 03 This document is up issued to add the following items e Change the definition and default setting of the MAX_RING_TIME option Standard 06 02 This document is up issued to add updated information to the FAST_EARLY_MEDIA_ENABLE option Standard 06 01 This document is up issued to support SIP Software Release 4 4 Standard 05 02 This document is up issued to reflect changes in technical content for the DEF_AUDIO_QUAL
404. on is available if IP_OFFICE_ENABLE is YES The code of the option is specified in the IP Office Administration Guide IPOFFICE_MSG_CODE opt_string This parameter allows the administrator to configure the Msgs soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Send Message opt_string code of the Send Message option Example POFFICE MSG CODE 5 Note The option is available if IP_OFFICE_ENABLE is YES The code of the option is specified in the IP Office Administration Guide IPOFFICE_REDIAL_CODE opt_string This parameter allows the administrator to configure the Redial soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Redial opt_string code of the Redial option Example POFFICE REDIAL CODE 6 Note The option is available if IP_OFFICE_ENABLE is YES The code of the option is specified in the IP Office Administration Guide AUTOLOGIN_ENABLE YES NO USE_AUTOLOGIN_ID or 1 0 2 controls whether the IP Deskphone attempts to automatically log on to the proxy server YES or 1 turns on the auto login feature 68 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file NO or 0 turns off the auto login feature USE_AUTOLOGIN_ID
405. on supports two types of device certificates one is used by EAP TLA and the other is used by SIP TLS but the administrator can also have a third device certificate for HTTPS The user must connect to a Certificate Authority CA to retrieve or sign certificates A CA is a trusted third party components of a system agree to trust the CA to verify the necessary information When the CA validates the user information it issues the user a certificate that contains a variety of data including e the identity of the issuing CA e how much the CA trusts the user e an expiry date for the certificate Other components of the system can read the user s certificate to determine if the certificate and the identity it represents are valid The administrator can install and manage the certificates on the IP Deskphone The certificates authenticate the IP Deskphone to an authentication server before the IP Deskphone can access the enterprise network Certificate based authentication includes the following features e EAP Authentication March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 243 Comments infodev avaya com Certificate based authentication The supplicant can be authenticated to an authentication server using one of these EAP methods EAP MD5 EAP PEAP EAP TLS Device certificate management The administrator can install a device certificate on the IP Deskphone by using SCEP or PKCS 12 import fil
406. one 0 IP Deskphone never recovers from any error 1 IP Deskphone recovers from Critical error 2 IP Deskphone recovers from Major and Critical errors Default is 255 which is equivalent to the recovery level of 2 94 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file e LOG_LEVEL x This parameter defines which IP Deskphone bugs are logged in the ECR file The following values are used for configuring the logging level on the IP Deskphone x level of bugs from 0 to 255 The default value is 2 0 logging is blocked 1 log only Critical bugs 2 log Critical Major bugs 3 log Critical Major Minor bugs if gt 4 log all information and bugs Q Important LOG_LEVEL 4 is intended for debug purposes only Do not set LOG_LEVEL to 4 or a higher value unless you are instructed to do so by Avaya support User login commands AUTOLOGIN_ID_KEY nn xx userID domain name This parameter is located within the IP Deskphone specific configuration file This is the ID that the IP Deskphone uses to register and authenticate The default User ID user1 is used if an ID is not supplied and the IP Deskphone is not logged in indicates that the IP Deskphone should use its MAC address lower case as the User ID xx an ASCII string that corresponds to the User ID userlD domain name the us
407. one uses for the other protocol because this is the address translation information that the IP Deskphone tries to discover The server returns Binding Response packets which tell the IP Deskphone the public IP address and port number from which it received the Binding Request The IP Deskphone knows the private IP address and port number it used to send the Binding Request and therefore it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the request the IP Deskphone knows no NATs are present The IP Deskphone supports two methods for NAT traversal of the signaling path e SIP_PING e STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT traversal method is NONE The IP Deskphone can conduct SIP dialogs through a Symmetric NAT using UDP This allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 For this feature to work properly the receiving end device must support March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 223 Comments infodev avaya com NAT firewall traversal RFC3581 This feature is enabled or disabled through the USE_RPORT parameter in the device configuration file Note RFC3581 does not addr
408. oned using the keypad 53 Specifies the DHCP Message Type 55 Specifies the messages to tell the server which options the IP Deskphone is requesting It appears in the Discover and Request The SIP software requests the following options e 1 IPv4 Subnet Mask e 3 Router 6 Domain Name Server 15 Domain Name e 28 Broadcast Address e 43 Vendor Specific Information 58 Renewal Time 59 Rebinding Time 66 TFTP Server Name The client treats this more generically as a request for the provisioning server name and protocol e 99 Must not be included e 128 131 144 157 188 191 205 219 223 Specifies old site specific options Recovered by IANA according to RFC 3942 and must not be used for new installations 224 227 230 232 235 238 241 244 247 249 251 254 Specifies site specific options 57 Specifies maximum DHCP message size The maximum message size is 1190 bytes 60 Sends Nortel SIP Phone A as the Vendor Identifier 61 Specifies Client Identifier MAC Address Server to IP Deskphone options The DHCP server can send any option to the IP Deskphone as part of the DHCP Offer message The IP Deskphone accepts the following options DHCP Option Description IPv4 Address Net mask 1 Table continues 104 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Multiple DHCP Servers DHCP Option
409. onfig dat lt name of the device configuration file March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 413 Comments infodev avaya com Quickstart Add a 1200 Series IP Deskphone to Avaya Aura PROTOCOL HTTP 4 Create the phone s DeviceConfig dat device configuration file AVAYA AURA MODE ENABLE YES USE_DEFAULT_DEV_CERT YES SIP DOMAIN mycompany com SERVER _IP1_1135 20 253 150 IR TLS PORT1 1 5061 T SERV 5 Store all 3 config files 12x0 cfg 12x0SIP cfg DeviceConfig dat on the Aura Utility Server using IP Phone Tools gt IP Phone Custom File Upload as shown in the following figure IP Phone Custom File Upload Mozilla Firefox fle Edt yew Hgoy Bookmarks kos hep C Avaya CHR Cus C sets Cj 3900 C wid C tiert C Personal C SIM 4 A IP Phone Custom File Upload a 35 20 253 148 gt 8 Pie R el AVA A Avaya Aura Utility Services System Management Interface SMI Mascellanesas A IP Phone Custom File Upload This page allows the upload of custom files to Utility Services This con be ured to install site specific files such as Custom Screen Saver images Currently there is only an option to UPLOAD ether a single file or ZIP archive which will Be immediately svalable Pleare note that any existing Mes will be overwntten Custom Files Display and Upload Displey Server Pirmwvare Manage Pho
410. onfiguration flags for Busy Lamp Field 0 ccecccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaeeeeeeeeesaaeees 198 Roaming PUES See cect arctic Re ea R nish luteus catenin E EEA rE EERE 199 Addf ss book Tecate roe sennae iada aiaa a aeda inaa aaa anA EE 200 C stom keys Gs sacra cese sconce coated eee aaen ea ECE esc DG 200 Speed Dial List Mee enmena a e ae E E A EEEE 204 Roaming profile limitation Sossen E 205 D fa lt NAMES seacara da eaa a taai ae a aE e i E 205 SIP Domain DNS Lookup feature 2 22 c ccnecenecsdecccecnedeceyeenendasaccccedtesdanesdeccndsscederecesseetecsweres 206 How DNS lookup WOrkSo siscisnsinnnninininnnrarnenianii nanninannan kanara aka eanna anai 206 SONEN Proesa oaeee a E EE E AE E AAS E E EE Ee EEEE E 207 Auto Login parameters in Server profil S cccccseceeceeeeeeeeeeeeeeeeeeeeeeaeeeessaeeeesaeseeenaaees 210 Address BOOK oaetaeieeteetacedatod dic denien eel cdecetceet e aiaei a laine ented 211 Chapter 17 Hotline Service c ccececeeeeeeeeeeeeeeceeeeeaeeeeceeeeeeeeeeeeeeeeeeeaeeeeeaaanseeeeeeeeees 213 Making a Hotline call Reamer eet eee nae eee este ERC ae te eee eran onan ene ye meter 213 PIOUS service TES it ICUONIS asereeek evecseadacaddcndscexreseaiescusonderecessaccedsensdususeereedsesdseteoadaneyseeuveeaeuans 213 PPT ES UN Ossetere cine cesta E a a EA tae atop tena A E E E EA 214 Service Package sorceres ee Ea RA raa E OE p aE REEE 214 Device configuration filesinin niten aaa aaa
411. onfigure the IP Deskphone The message window closes automatically when the IP Deskphone receives a new valid IPv4 IPv6 address Network Diagnostic Tools The Network Diagnostic Tools screen provides access to ping and tracert testing routines To access the Network Diagnostic Tools screen from the Diagnostics menu choose 2 Network Diagnostics tools The following screen appears 338 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Network Diagnostic Tools Figure 79 Network Diagnostic Tools screen There are two configurable fields IP enter an IP address e Hops number of hops used as a configurable parameter for tracert routine The following services are available e activate the ping routine activate the tracert routine The following table describes the function of the context sensitive soft keys for the Network Diagnostics tools screen March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 339 Comments infodev avaya com Diagnostics and troubleshooting Ethernet Statistics 340 Table 107 Context sensitive soft keys for the Network Diagnostic Tools screen Context sensitive soft key Action Ping Activates the ping routine Tracert Activates the tracert routine Cancel Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Network
412. or Any character in range from range to range2 inclusive comments line x Any digit 0 9 m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n At least m and at most n repetitions of previous pattern 0 Provide captures for back reference variable Back reference matches text previously matched within parentheses or the matches if parentheses are not specified Comments DRegex notation example Example Description 1 Matches the digit 1 SIP Software for Avaya 1200 Series IP Deskphones Administration 179 Matches 1 7 or 9 2 9 Matches 2 3 4 5 6 7 8 9 15 Matches 0 2 3 4 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D xX Matches 0 1 2 3 4 5 6 7 8 9 Table continues March 2015 Comments infodev avaya com Downloadable WAV files Example Description 6 179 Matches 61 67 69 or 6 x 10 Matches ten digits 011x 7 15 Matches 011 followed by seven to fifteen digits 91 x 10 Matches 91 followed by ten digits e x 10 specifies the back reference variable so collects only ten digits does not include the 91 e Example 911234567890 is dialed 1234567890 91x 10 Matches 91 followed by ten digits e 91x 10 specifies the back reference variable so collects all twelv
413. or ph Delete Endpoint on Unassion oi in from User or on Delete User A Override Endpoint Mame E C S 1000 Endpoint Profilo gt C Messaging Profile O Calipitot Messaging Profile O IP Office Endpoint Profile O Presence Profile O Conferencing Profile 4 Commit amp Continue Comme Cancel Related Links User provisioning using System Manager 6 3 FP2 on page 408 412 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Appendix B Quickstart Add a 1200 Series IP Deskphone to Avaya Aura This appendix is a quickstart guide to adding one IP Deskphone to Avaya Aura Related Links Adding a new IP Deskphone to Avaya Aura on page 413 Adding a new IP Deskphone to Avaya Aura 1 Use System Manager SMGR to add the new extension Use the same approach steps as configuring a 96x1 SIP phone Use the 9600SIP_Default_CM_ template You do not have to configure anything in Endpoint Editor for Quickstart use 2 Create the phone s 12x0 cfg configuration file for example 1220 cfg Example FW DOWNLOAD MODE FORCED VERSION 04 04 09 00 lt version from the firmware file name PROTOCOL HTTP FILENAME SIP12x004 04 09 00 bin lt SIP firmware file name 3 Create the phone s 12x0SIP cfg configuration file DEVICE CONFIG DOWNLOAD MODE FORCED FILENAME DeviceC
414. or 2 enables the auto login id feature using the userid specified in AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the IP Deskphone specific configuration file Note When USE_AUTOLOGIN_ID is used the user is prevented from logging off the IP Deskphone Note If AUTOLOGIN_ENABLE is configured as USE_AUTOLOGIN_ID 2 in the IP Deskphone specific configuration file it is recommended that AUTOLOGIN_ENABLE be configured as YES 1 or NO 0 in the device configuration file This makes it easier to reconfigure an IP Deskphone that used the IP Deskphone specific configuration file to use only the device configuration file Otherwise a phone may try to login with the old IP Deskphone specific configuration file auto login parameters e AUTOLOGIN_AUTHID_KEYxx is used for auto login when the AUTOLOGIN_ENABLE method is configured to USE_AUTOLOGIN_ID or 2 If the config file does not contain AUTOLOGIN_AUTHID_KEYxx the client uses the value from AUTOLOGIN_ID_KEYxx PROMPT_AUTHNAME_ENABLE is used to determine if the authentication ID screen is presented to the user The default value is NO YES after the user login name is entered the authentication ID screen appears NO after the user login name is entered the password screen appears
415. or the Answer Mode on page 321 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 367 Comments infodev avaya com Part 2 Avaya Aura support for 1200 Series IP Deskphones The Avaya Aura communications platform solution comprised of Avaya Aura Communication Manager Avaya Aura Session Manager Avaya Modular Messaging now supports the 1200 Series IP Deskphone with SIP 4 4 software The 1200 Series IP Deskphones are directly registered to Session Manager and are supported by Communication Manager configured as an Evolution Server CM ES Supported platforms The following Avaya Aura platforms are supported e Avaya Aura Communication Manager 6 2 FP2 e Avaya Aura Session Manager 6 2 FP2 e Avaya Aura Messaging 6 2 e Avaya Aura Presence Services 6 1 e Avaya Aura Conferencing 7 0 Telephony features Some Communication Manager CM features can be invoked by dialing a Communication Manager Feature Name Extension FNE FNEs must be defined in Communication Manager for each of those features subject to the existing dial plan Some CM features can be invoked by dialing a Communication Manager Feature Access Code FAC FACs must be defined in Communication Manager for each of those features subject to the existing dial plan Related Links Presence support for 1200 Series IP Deskphones on page 23 Personal Profile Manager support on page 25 One X PC Client Control support on page 376 Embe
416. ords using the domain name as a parameter for UDP TCP and TLS Multiple SRV records can be configured for each domain and for each transport protocol UDP TCP and TLS The hostname is returned instead of the IP address The hostname must point to an address record A or AAAA record SRV record example _sip _tcp example com 86400 IN SRV 0 5 5060 sipserver example com where e sip the desired service tcp the transport protocol example com the configured domain name 5060 the port to be used sipserver example com the SIP proxy to be used hostname is replaced by the IP address using A AAAA records The DNS Lookup feature then tries to find the IP address of the SIP domain in A AAAA records on the DNS Server Only the IP address is returned therefore default ports are used 5060 for UDP TCP and 5061 for TLS 206 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Server Profiles Q Important If the Fail Back to Primary feature is enabled then DNS lookup is not used In this case you must configure both primary and secondary IP addresses for a domain A Caution If DNS servers are not properly configured or do not respond DNS Lookup can take a long time until all necessary requests are sent and corresponding timers expire Server Profiles A System Configuration file allows the administrator to specify a list of domains to which the IP
417. ore information see Root certificate installation on page 245 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP Re authentication The re authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone If the re authentication fails or times out the IP Deskphone becomes 268 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Provisioning configuration file download inoperable Re authentication interval is controlled by the Layer 2 switch re authentication interval parameter The minimum supported re authentication interval when EAP MD5 and EAP PEAP are configured is 10 seconds for EAP TLS the minimum interval is 20 seconds Provisioning configuration file download Securely download provisioning configuration files through HTTPS Provisioning configuration files download through HTTPS The IP Deskphone can contact a provisioning server and download an 12xxSIP cfg file to identify additional files and protocols used When a file is identified and the protocol specified in the protocol parameter is HTTPS the IP Deskphone contacts the target server and negotiates a TLS connection Then the IP Deskphone downloads the specified file and terminates the connection H
418. ormation Base MIB 802 1ab LLDP takes advantage of the VLAN Name and Network Policy TLVs and provides an automatic configuration of the IP Deskphone network policy parameters Key parameters such as VLAN ID L2 priority and DSCP values are received from the switch and are automatically configured in the IP Deskphone 802 1ab Link Layer Discovery Protocol LLDP provides the following functionality e Periodic transmission of advertisements containing device information device capabilities and media specific configuration information to neighbors attached to the same network e Reception of LLDP advertisements from its neighbors e Implementation of behavioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED e Storage of received data in local data structures for example in MIB modules TLVs The information fields in each MIB are contained in a Link Layer Discovery Protocol Data Unit LLDPDU as a sequence of short variable length information elements known as TLVs that each include type length and value fields Each LLDPDU includes several mandatory TLVs plus optional TLVs Optional TLVs may be inserted in any order The IP Deskphone supports both the transmit and receive LLDP mode Transmit direction An LLDPDU transmitted by the IP Deskphone supports the following TLVs 1 Chassis ID Port ID Time To Live End of LLDPPDU Port Description System Description Sys
419. ost recent incoming call first If there are numerous calls to process you can configure the selected call to automatically select the last incoming call to make it easier to answer or to leave the selected call static The selected call does not jump as new calls come in but remains on the same call as new calls are added to make it easier for the user to process that call If the calls are for different accounts the line keys associates with the accounts receiving the incoming calls display an incoming call icon Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of the account the line key is associated with 180 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Instant messages The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default but can be overridden by pressing another line key to initiate a call You can use your account to transfer or park an active call that is received on that account The exception is the New Call action because it uses the primary account by default You can override the New Call action by pressing another line
420. ote You must enter 8000 8001 as the Login ID and user1 user2 as the Authentication ID when you register to a corresponding user on an IP Deskphone Communication Server 2000 and Communication Server 2100 The MADN feature allows a Directory Number DN to appear on more than one IP Deskphone with SIP Software The MADN with Single Call Arrangement SCA feature allows multiple IP Deskphones to appear as a single line to a caller Any one of the IP Deskphone phones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Deskphone with SIP Software With the MADN SCA feature configured on multiple phones of different registered SIP users the phones share one single DN An incoming call to this DN causes all the phones in the group to ring Any user of an IP Deskphone with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than one active session can be e
421. other words as soon as two SIP peers establish a new call dialog modify a call dialog or cancel a call dialog the monitoring party receives notification about that event For more information refer to RFC 4235 Note Dialog Package BLF differs from Presence package Refer to RFC3856 for more information on Presence Use the command BLF_ENABLE to enable the BLF feature on an IP Deskphone In order to use BLF it must be activated properly provisioned and connected to the server that supports this feature It is used whenever a speed dial key is provisioned on the IP Deskphone an icon assigned to the speed dial key reflects the new status of the monitored peer which is extracted from a NOTIFY message You can configure speed dial keys for as many parties as you want to monitor the parties must exist on the configured Resource List Uniform Resource Identifier URI Figure 22 Call states and corresponding Presence icons on page 197 shows the various call states and corresponding icons State Meaning icon Unknown The presence of the monitored IP Phone is unknown kJ Terminated The monitored IP Phone is not involved in a call and is available Ringing The monitored IP Phone is ringing G Flashing On the phone The monitored IP Phone is busy on a call Figure 22 Call states and corresponding Presence icons Resource List URI The SIP specific event notification mechanism allows the subscriber to request to be notified
422. otocol is changed the IP Deskphone automatically restarts and updates the Device Settings on the IP Deskphone FAIL_BACK_TO_PRIMARY YES NO This parameter allows you to enable disable the Fail Back to Primary feature YES enables the fail back NO disables the fail back default Note Set the KEEPALIVE_RETRIES parameter to 1 to more quickly determine if the primary proxy server is unavailable and to re register to the secondary proxy server e SURV_SIP_SVR_ENABLE YES NO This enabled parameter lets a user know that they are in fail over mode The default is NO YES enables the Avaya Survivable SIP Server In fail over mode Server Fail Over Mode is displayed on the phone primary line key is flashing NO disable the Avaya Survivable SIP Server In fail over mode Server Fail Over Mode is not displayed on the phone e CACHED_IP_ENABLED YES NO This parameter configures the cached IP feature The parameter defines whether the IP Deskphone uses the IP address information previously configured if the IP Deskphone is not able to reach DHCP server or if it should interrupt regular work and wait fora DHCP response The default is NO YES the last IP address information is used if the DHCP server is not reached NO Must receive a response to assign the IP Deskphone an IP address default e PCPORT_ENABLE YES NO This parameter enables disables the PC port The default is
423. ou must access the SSH capable client and know the user name and password that is configured on the IP Deskphone through the use of the provisioning system Secure File Transfer Protocol SFTP lets the administrator securely log on to the IP Deskphone using the common user name and password shared with SSH PDT After you logon the IP Deskphone displays a list of files on the flash file that you can transfer SSH and SFTP configuration parameters The following table provides a list of SSH and SFTP configuration parameters Parameter Description Default value Boundaries Enable SSH Enables the SSH server on Not checked off Not checked off Checked the IP Deskphone for secure on shell access Enable SFTP Enables the SFTP server on Not checked off appears Not checked off Checked the IP Deskphone for secure dimmed until SSH is on FTP access SSH must be enabled enabled for SFTP to be enabled User ID The User ID that must be None Non null string Maximum 11 entered when connecting to characters the IP Deskphone SSH or SFTP Password The password that must be None Non null string Maximum 11 entered when connecting to characters the IP Deskphone through SSH SFTP UI Properties for Device Settings SSH and SFTP parameters are as follows The User ID field is empty and the Password field displays when both SSH and SFTP are disabled and applied e The user can enable S
424. oubleshooting If the display indicates that the server is unreachable and it continuously resets some parameters must be configured Things to consider when setting parameters Enter requested information in the menu fields by pressing the number keys on the dialpad Press the asterisk key to enter a period when entering an IP address To record the entry and advance the initialization to the next parameter press OK e To abandon the manual configuration process and restart the power up press Cancel e To manually enter parameters use the BKSpace or Clear soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry e Each parameter must have a corresponding entry Problem Software download failure If you are having trouble downloading software review the following e Are the Server URL and Protocol parameters correct in the IP Deskphone s Device Settings gt Provisioning dialog e Is the IP Deskphone connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access e Is the syntax within the 12xxSIP cfg correct See Creating the provisioning files on page 45 Supported sections describe the syntax of the configuration file Does DOWNLOAD_MODE AUTO and is VERSION less than the current running software version If a file does not download using the AUTO selection it is possible the version number is not high enough
425. owing notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 299 Comments infodev avaya com Security Last login chad At 07 31 10 00am UU Last failed bruce At 07 31 5 00am OK Sama Gams bl Conseil Figure 55 Login and login failure with time notification Enhanced administrative password security The provisioning server can provide additional security associated with the administrative password The provisioning server provides the password to the IP Deskphone in the form of an SHA1 or MD5 hash instead of the plain text password This removes the need to store the password on the IP Deskphone by using the existing ADMIN_PASSWORD provisioning parameter The provisioning server can also enforce a password expiry using the provisioning flag ADMIN_PASSWORD_ EXPIRY This flag contains a date after which the admin password stored on the IP Deskphone is not accepted After this time the administrative password must be changed in the administrative server Password expiry can only be enforced if the date and time are retrieved by the IP Deskphone through SIP SOAP or SNTP Q Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS Debug port security The debug port Acces
426. p 3 The third part defines the parameters used by the UA to trigger specific dialing actions The following parameters are defined in the third part and are separated by the character if both are used e t xxxx timer to stop collecting digits or perform automatic dialing out after the user enters the first digit The xxx is a decimal number for the timer value in msec The default timer is used if the timer is not specified in the digit map emergency if specified special call features are enabled to handle the call as an emergency call The following is an example of an emergency flag in the dialing plan 911 911 amp amp sip user 91ll com amp amp t 1000 emergency This feature requires configuring the values for additional variables in the IP Deskphone config file The following table describes the configuration values for the emergency dialing plan Table 67 E911 Configuration in the IP Deskphone Config file E911_USERNAME The emergency user name used for making an emergency call that does not require a logon You must configure the proxy with the same emergency user name otherwise the emergency call fails E911_PROXY Default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file e SIP_DOMAIN1 e SIP_DOMAIN2 e SIP_DOMAIN3 e SIP_DOMAIN4 e SIP_DOMAIN5 Table continues 218 SIP Software for Avaya 120
427. p Field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a corresponding Speed Dial key on an IP phone the icon state tells you if another extension connected to the same SIP server is busy If configured the IP Deskphone subscribes to a resource list available on the server and receives information about other extensions BLF works through the SIP protocol by making use of SUBSCRIBE and NOTIFY messages the IP Deskphone is the subscriber and the SIP server is the notifier How it works If you configure an IP Deskphone to monitor a list of zero or more extensions it sends a SUBSCRIBE SIP message to the server A NOTIFY SIP message which includes XML in the message body is sent to the subscriber to advise the subscriber of the current state of the extension being monitored Once the status of the monitored extension changes the subscriber receives aNOTIFY SIP message from the server The subscriber must acknowledge the NOTIFY SIP message by responding with a 200 OK SIP message 196 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Busy Lamp Field BLF is based on an Event Dialog package Dialog refers to the SIP relationship that two SIP peers establish Dialogs can be created by many methods although RFC 3261 defines only one the INVITE method In
428. parameter has no value its previous value is restored For parameters which are allowed blank values if the parameter is blank then the value is cleared The custom keys file supports sections which contain user preferences This file has the same format as the prefs txt file which is stored on the flash of the IP Deskphone After downloading the custom keys file this information is merged with information from the user profile file prefs txt If the parameter has a new value in the custom keys file then the old value is replaced If any parameter is not provisioned through the custom keys file the old parameter with its corresponding value is used After the merge the new data is written on the flash to the prefs txt file This information is then used by the profile manager Note The label for a programmable key can be modified by the IP Deskphone end user through the phone UI in the Feature Options gt Feature Keys menu If the end user enters a blank label for a key that has a default label defined in the custom keys file then that default label overrides the blank label and is applied to the key The following table describes the sections and keys and provides examples Section name Key Value example Description audiocodecs The priority ordered list of codecs str 0 PCMU The key consists of prefix str and str 1 G729 the sequence number 0 1 The value can be any supported codec autoa
429. pecified proxy that contains a user record with the specified user name and password The IP Deskphone must have these values for automatic REGISTER of the emergency user if you choose this way of implementation e You must add specified variables to the IP Deskphone config file 3 Adding an emergency number e You must specify an emergency number for emergency calls to define the numbers that you can use for an emergency call that does not require logging on trigger emergency functionalities such as the inability of an emergency call originator to hold or hang up the call after the call is established March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 219 Comments infodev avaya com Emergency Services e You can only dial these numbers if there is no user log on or the IP Deskphone is blocked e You must add the emergency number to the dialing plan The emergency flag is mandatory For more information on the format for dialing plan rules see Dialing plan configuration on page 218 4 Configuring Layer 2 switch of the DHCP server to provide the IP Deskphone with location information e You must configure the Layer 2 switch or DHCP server to provide the IP Deskphone with location information e You must provide the IP Deskphone with location information because the IP Deskphone sends it to the PSAP when making an emergency call e You must configure the Layer 2 switch or DHCP server
430. phone The file download is initiated only if the version specified is higher than the current version stored in the IP Deskphone If the version is not applicable as in the case of language files the date of the file must be used for the decision A Caution The version number stored in the FLASH is permanent until a higher number is downloaded from the provisioning file or you select Srvcs gt Check for Updates on the IP Deskphone FORCED This mode forces the software download process FORCED can be used for software downgrade procedures Note In FORCED or AUTO DOWNLOAD_MODE the version number is overwritten with each software download SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the SIP provisioning files e FILENAME filename specifies the file name to be downloaded for this section For the language and tone section the use of multiple filenames is allowed Optional keywords in the provisioning file are PROMPT YES NO used to indicate if the IP Deskphone should prompt the user for an update before the operation is performed This command is optional with the default configured as NO YES enables the prompt NO disables the prompt PROTOCOL TFTP FTP HTTP defines the protocol used to download the file The IP Deskphone with SIP Software supports TFTP FTP and HTTP protocols for file download This command is opt
431. phone configuration Connect to the IP Deskphone by using any SSH client program The PDT supports the following set of commands Table 121 List of PDT commands Command Description 1 prtlog gt prtlog lt mngr_dest gt e Prints the content of the ECR log file e Outputs content of the specified log file to stdout the screen a stream stdout or a string The input parameter specifies a type of logging manager 0 default ECR log file 1 SIP log file If the input parameter is incorrect the following notification appears gt prtlog incorrect type of manager lt x gt clearLogFile Clears the content of the ECR log file Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 353 Comments infodev avaya com Diagnostics and troubleshooting 354 SIP Software for Avaya 1200 Series IP Deskphones Administration Command Description 3 setLogLevel lt loglevel gt Configures log level where the loglevel is in the range 0 3 If loglevel 0 logging is disabled If loglevel 1 logging only Critical errors If loglevel 2 logging Critical and Major errors If loglevel gt 3 logging any type of errors printLogLevel Prints log level setRecoveryLevel lt reclevel gt Sets up recovery level where the reclevel is in the range 0 3 If the Auto Recovery option is ON the
432. phone uses a license file to acquire the required tokens needed to activate the features There are two types of tokens time based tokens and standard tokens Time based token The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non Avaya server 310 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Node locked license mode License Tokens License mode Node locked License status Active Token type Time based Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Token expiry 2009 12 31 Figure 60 Node locked license mode License information for time based token connected to non Avaya Server The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to an Avaya server March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 311 Comments infodev avaya com Licensing License Tokens License mode Node locked License status Active Token type Time based Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Token expiry 2009 12 31 Figure 61 Node locked license mode Li
433. pressing the Mute key for a call on hold pressing the Goodbye Release key for a call on local hold pressing the Hold key for an incoming call Line key If there is an incoming call that call is answered If there is an active call the key press is ignored If there are no incoming or active calls the key action is applied to the call highlighted in the list of calls Note If there is an active established call and at the same time another call comes in pressing the Line key puts the active call on hold and the incoming call is answered If there are several incoming calls at the same time the newest call is answered In order to answer a different call the user must select the call and press the corresponding soft key Soft key Soft keys always perform actions on the highlighted call For more information see the IP Deskphone User Guide for the desired model Duplicate IPv6 addresses When the IP Deskphone receives an IP address from the DHCPV6 server and detects that this address is duplicated in the network Duplicated IPv6 Address is displayed on the phone screen There is an initial timeout of 10 seconds When the timeout expires Starting DHCPVv6 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 19 Comments infodev avaya com New in this release is displayed on the phone screen and the IP Deskphone makes five attempts to contact the DHCP server If the DHCPv6 serve
434. pt in the Advanced Diag Tools menu is enabled and can be modified If enabled the Port Mirroring setting survives a soft reboot of the IP Deskhone but not a power off If the IP Deskphone is powered off Port Mirroring becomes disabled Toggling Port Mirroring on and off by using the key sequence MUTE UP DOWN UP DOWN UP 7 is no longer supported if Port Mirroring is enabled through provisioning it can only be turned on and off through the Port Mirroring option in the Advanced Diag Tools menu March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 21 Comments infodev avaya com New in this release For more information see Port Mirroring on page 347 and Feature configuration commands on page 65 Improvements in prtcfg pdt command output SIP 4 4 enables faster debugging as the configuration of a customer s phone can be easily converted into a config file for duplicating problems The output can be directly copied to another phone s cfg file Displayed names match the device configuration file parameter names The output now matches the device configuration file format Previously missing parameters are now listed and detailed server profile information is shown SIP Software Release 4 4 provides the following enhancements to the output of the prtcfg pdt command All printed parameters and their values correspond with parameters and values that can be provisioned on the IP Deskphones
435. quests When receiving a 420 see default handling The IP Deskphone does not retry the request 480 Temporarily navailable No Yes See Default error handling on page 233 Incoming requests are matched against existing dialogs If a request appears to Yes Yes be in dialog but does not have an existing dialog the IP Deskphone responds with a 481 For incoming 481 Table continues 481 Call leg transaction does not exist March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 231 Comments infodev avaya com SIP messages supported by the IP Deskphone 4xx Response Send Receive Comments responses the default handling is used See Default error handling on page 233 482 Loop detected Yes Yes Default handling is used when this response is received See Default error handling on page 233 483 Too Many Hops No Yes See Default error handling on page 233 484 Address Incomplete No Yes See Default error handling on page 233 485 Ambiguous No Yes See Default error handling on page 233 The IP Deskphone does not attempt to retry the request 486 Busy Here Yes Yes The IP Deskphone can respond with this if the user is on the IP Deskphone and the IP Deskphone has reached its maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the I
436. quired to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the device certificate to validate the identify of the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The administrator can use the existing device certificates such as EAP TLS or SIP TLS device certificate instead of having a special device certificate for HTTPS to establish mutual authentication For details about device certificate installation and certificate profiles see Device certificate installation on page 247 Security and error logs You can access the Security Log and the Error Log to view errors and failures that may have occurred during the operation of the IP Deskphone Before you can access the Security and Error Logs you must configure the Security Policy file with the following parameter 270 SIP Software for Avaya 1200 Series IP Deskphones
437. r adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Deskphone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Deskphone using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Deskphone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Deskphone using the RJ 45 connector and thread the network cable through the channel Install the Ethernet cable connecting the PC to the IP Deskphone optional If connecting PC Ethernet through the IP Deskphone connect one end of the PC Ethernet cable to the IP Deskphone using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC Install additional cables Connect the Etherne
438. r example 11xxe cfg contains the DEV_CERT section where the FILENAME attribute points to the PKCS 12 file name The file name must include the symbol which is 254 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Installing a device certificate using PKCS 12 substituted with the IP Deskphone MAC address to allow the definition of unique filenames for the PKCS 12 files containing the device certificates for each IP Deskphone The following is an example of the DEV_CERT section DEV_CERT FILENAME piz2 VERSION lt n gt PROFILE lt n gt profile index PURPOSE lt bit gt bitflag with all purposes it can be used for default is 1 ALL Figure 26 Example of the DEV_CERT section The administrator is responsible for creating the PKCS 12 file with the required device certificate associated with the private key of the device certificate The PKCS 12 file must be in Distinguished Encoding Rules DER or BER format If you are creating the certificate for the first time you must mark the private key of the certificate as exportable If you export a certificate to a PKCS 12 file you must enter a password Q Important The PKCS 12 password cannot exceed 12 characters in length and must include only characters that you can enter on the IP Deskphone These characters include all numbers upper and lower case letters and the following special characters
439. r sends a REPLY message in answer to the DECLINE message the IP Deskphone removes the duplicate IP address from the list of IPv6 addresses resources associated with the duplicate address are freed and the DHCP process restarts If no reply is received the duplicate address is removed resources associated with the duplicate address are freed and the DHCP process restarts For more information see Duplicate IPv6 addresses from DHCPv6 server on page 337 IP Deskphone behavior during a non consultative transfer When a user transfers a call then the IP Deskphone prompts with the following question Consult with party Pressing the No soft key initiates a non consultative transfer With SIP 4 4 a soft key with the caption Exit has been added to the transfer dialog for a non consultative transfer Pressing this soft key closes the Transferring dialog The IP Deskphone then displays any local calls including the transferred call The transferred call displays a state of Transferring until Transfer successful or Transfer failed is displayed depending on the transfer results For more information see the IP Deskphone User Guide for the appropriate model Debug port security SIP 4 4 introduces a security change to prevent unauthorized access and intervention in IP Deskphone operation through the debug port Accessory Expansion Module AEM port when a dongle is used The debug port is now
440. rane a E S G 402 Before yo b giMe ssresieeceersecr espioi E Ore EE eO EEE EAEE PEENE 402 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office 2 06 402 Appendix A User provisioning using System Manager 6 3 FP2 eeeeeeeeeees 408 Adding an IP Deskphone user to Avaya Aura using System Manager 6 3 FP2 0c00c0 408 Appendix B Quickstart Add a 1200 Series IP Deskphone to Avaya Aura 413 Adding a new IP Deskphone to Avaya Aura ccccccccesccesceesessseseesseeaecseeesesessesseenseeeeeaees 413 Appendix C Configuring FACs and FNEs for the IP Deskphones on Avaya Aura 416 Configuring FACs for the IP Deskphones 2 eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeaaaaeeeeeeesanaaes 416 Configuring ag aac earner nero nr ene oem rectaro re cere ee sere merece rte prereset edger Serre erie nearer re eet 418 Appendix D Creating a speed dial list 0c cccccccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeaesaaeaeeeeenees 420 Creating the Features key in deviceconfig dat cccceeceeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeeesaeeeeeeeeeaees 420 Creating the speed dial list file cccccceeceeeeeeeeeee cece eee eeeeeeeeaeeeeeeeeeaaaaeeeeeeesaaaeaeeeeesaanneeees 421 Appendix E References and additional documentation ccccccccceeeeeeeeeeeeeeeaees 423 References orae de ceencd aes cdeede eee ptenates mons E E 423 Additional docum
441. rator selects the EAP method from the EAP configuration menu as shown in the following figure EAP Mode Disable MD5 PEAP ID 1 IPhone CA Server httpviwwww casry comisceppg cgi Domain Name nortel com Hostname Figure 40 EAP configuration menu 266 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com EAP Disabled The administrator can do the following e When EAP MDb5 is selected the administrator is prompted to enter ID1 and Password e When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 has the same value of ID1 e When EAP TLS is selected the administrator is prompted to enter ID1 If SCEP is used to install the device certificate the administrator is required to enter the CA Server URL of the SCEP service the Domain Name which the IP Deskphone belongs to and the Hostname optional e When Disable is selected the existing IDs and passwords are erased The following is a list of additional provisioning file parameters for EAP support in addition to the UI parameters on the Device Settings screen Table 85 EAP Provisioning Parameters Parameter Purpose Default Allowed EAP EAP mode DISABLED DISABLED MD5 PEAP EAPID1 Device ID1 Empty String 4 to 20 characters EAPID2 Device ID2 Empty String 4 to 20 characters EAPPWD Password Empty String 4 to 12 characters
442. re Tier re rte 153 DET IP COMMQUATON wit ivescssussxccccsecevtsctecdeecchesteasnveeresaaneriene 160 SEP ess ET E E bide dd Aden 281 SIP Domain DNS Lookup 0 eee eeeeeeeeeeenteeeeeneeeenneeeeeee 206 SIP DTMF Digit transport l enn 236 SIP header fields oo cc ccceccceseeceeeeeeceeeceseeseeeeeseseeseeaea 239 SIP messages supported 20 ee eee eeeeneeeeeeeeeenaeeeeenas 228 SIP methods i 22i feccecsieJledaseckanvensevtsieegedcevasces ccbdcxceecegndieteeds 228 SIP OVER TLS e565 rec ssnse dese eee E A E A 281 SIP Overview oo eccccccccececcceeeeecececeseeeeseseseeeeeaeaeaeaeaseseaeaeeeeeess Oe DIP TESPONSES ainiin irei iiia 229 SIP responses 1XX RESPONSE e 229 SIP responses 2xx RESPONSE eeen 229 SIP responses 3xx RESPONSE n 230 SIP responses 4xx RESPONSE cenene 230 SIP responses 5xx RESPONSE n 232 SIP responses 6XX RESPONSE scenene 233 SIP security authentication 0 eee eeeeeeeeenteeeeneeeeeee 236 SIP software install the 0 0 00 cece ceccceeceeeceeeeesseseeeeeeeeeeees 117 soft reboot through PPM seeen 374 Software conversion failure cccceceeeeeeeeeeeeeeeeeneetseees 331 427 Comments infodev avaya com Index Software download failure cccccccceceeeeeeeeseeeeeeseseeaee 391 speed dial list creating a ooo cece esse eeeeceeeeeeeeeenneeeeeeees 420 speed dial list file Creating a cece eeeeeeeeeeeteeeeeeeeeetteeeees 421 SRIP scnaviiiet aai rrastaacin ie eine materi EEE
443. re effective to program a separate Presence key to set all accounts to the Connected state Events that update presence states automatically occur for each account For example the On The Phone state is applied to any account that has at least one call active Account presence is not retained after logging off or restarting the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 187 Comments infodev avaya com Multiuser Notifications The IP Deskphone can spontaneously display messages on the screen to report events that you did not initiate This includes events such as failure to retrieve a service package and availability of a new location list These spontaneous notifications do not indicate which account is affected by the event A message appears to indicate the affected account The following figure is an example of an account notification Information Unable to retrieve Service Package For User1 Figure 17 Example of an account notification It is possible for the same event to occur for multiple accounts at the same time or in quick succession In the preceding figure the accounts are displayed one after the other Account selection There are a number of scenarios where you are prompted to select an account for example logoff per account settings programming keys The scenarios fall into the following two categories Prompts where you must select exactly
444. re for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Avaya Aura specific features Instant Message display The Instant Message Details window on the IP Deskphone now uses the full display area CALL_ORIGIN_BUSY parameter This parameter determines if the user is presented with an incoming call when entering the address of an outbound call In SIP 4 4 it is no longer necessary for the DOD_ENABLE parameter to be set to YES to enable the CALL_ORIGIN_BUSY parameter Avaya Aura specific features This section contains information on SIP 4 4 features and functionality specific to 1200 Series IP Deskphones with SIP 4 4 Software in an Avaya Aura environment Presence support for 1200 Series IP Deskphones SIP 4 4 introduces support for the Presence feature for 1200 Series IP Deskphone users on Avaya Aura with Avaya Presence Server PS The Presence feature is configured in SIP 4 4 with the following new configuration parameters e RPID PRESENCE_ENABLE lt YES NO gt PRES_SERVER_IP lt IP address of Presence Server gt If the RPID_ PRESENCE_ENABLE parameter is set to YES RPID based subscription and notification messages required for Avaya Presence Services are sent PRES_SERVER_IP parameter defines the IP address of the Avaya Presence Server Q Important If RPID PRESENCE_ENABLE is configured as YES The IP Deskphone must be configured to use TLS for connection to the SIP pro
445. re is always downloaded this field is ignored VERSION SIP12x004 04 09 00 The version of the software This field is ignored FILENAME SIP12x004 04 09 00 bin Image file name Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 117 Comments infodev avaya com Install the SIP software Field name Field value Description It must match the file name of the actual software bin file PROTOCOL TFTP Download protocol FTP Choose the appropriate protocol for your HTTP server type SERVER_IP XXX XXX XXX XXX IP Address of the provisioning server in dotted decimal format The following is an example of a 12xxBoot cfg file for TFTP protocol FW DOWNLOAD MODE AUTO VERSION SIP12x004 04 09 00 FILENAME SIP12x004 04 09 00 bin AS ROTOCOL TETP SERVER IP 192 168 1 123 Related Links Install the SIP software on page 117 Downloading the 12xxBoot cfg file There are two methods to download the 12xxBoot cfg file to the IP Deskphone e Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP e Manual TFTP FTP HTTP 12xxBoot cfg download Related Links Install the SIP software on page 117 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP on page 118 Manual TFTP 12xxBoot cfg file download on page 119 Automatic TFTP FTP HTTP 12xxBoot cfg download on Bootup using DHCP
446. ree 9498400 186 51066 9249120 alloc 7210640 4915 1467 cumulative alloc 81327184 29445 2762 Detailed info for task ID 0x819C8070 NAME ENT RY TD PRI STATUS PC Sp ERRNO DELAY hutk 80514994 819c8070 20 SUSPEND 80634554 819e1938 o o stack base 0x819c8070 end 0x819c6070 size 8176 high 1432 margin 6744 gprions 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 0 to 0 s0 o t 0 at 80470000 tl l1000ff00 sl 0 t9 80e70000 vo O 2 80e97e74 s2 0 kO o vl 3fe t3 0 s3 0 kl o a0 so t4 80e7e308 s4 oO g 80d494a50 al 21 ts 82 sS 0 sp 819c7ff0 a l 6 203ac098 s6 0 s8 819c8010 a3 80efec 2 t 0 s 0 xa 807830fc divlo 6 divhi 4 sx l000ff0l pe 80634554 Task Trace 819c8030 _pthread_setcanceltypetac8 a64 KNL RunReadyThreads 819c8280 ffttrrtt 0 0 807830f4 KNL_RunReadyThreads 74 semQPur KNL gGlobals 80782dac 819c8000 80 OecbS0 Stack dump from sp 96 to spt96 Figure 85 Example of the supplementary information in the ECR log file March 2015 Diagnostic logs SIP Software for Avaya 1200 Series IP Deskphones Administration 359 Comments infodev avaya com Diagnostics and troubleshooting 819e18d0 0000 0000 819af200 ii 819e18e0 0000 0000 8059 aa48 8039 3890 8086 1884 Y H 98 819e18f0 ecce cece ceee cece cece eeee 0000 0000 Fo 819e19c0 819e 95f0 eeee ecee cece eeee
447. rences on the IP Deskphone 242 The user cannot modify the text descriptors through the IP Deskphone the text descriptors can only be read by the user After the system loads the Device Configuration file the user preference selections are synchronized with the system codecs specified in the Device Configuration file This ensures that the codecs available to the user are always set according to user preferences If the user modifies the order through the IP Deskphone then the user defined order is saved for the codecs that are defined as system codecs in the Device Configuration file Codecs are appended at the end of the list in their relative order from the Device Configuration file Until the user modifies the order of the codecs the list of ordered codecs reflects the order specified in the Device Configuration file The following table shows examples of the list of codecs provided by Device Configuration user configuration and resulting list of codecs that the system uses for presentation and codec negotiation purposes Table 74 Examples of the ordered lists of Codecs Codecs Supported by the IP Deskphone Ordered list of codecs provided by Device Ordered list of codecs provided by user Ordered list of codecs used by the IP Configuration configuration Deskphone A B C D E N A A B C D E A B C D E E D C B A E D C B A A B C D E F G A B C D E A D E A D E B C A C D E A B C D
448. report The alert interval report does not differ from the session interval reports or end of call reports 144 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 13 Device Settings on the IP Deskphone with SIP Software Q Important An Avaya 1200 Series IP Deskphone with SIP Software displays different menus than an IP Deskphone with UNIStim software Introduction This chapter describes how to configure the Device Settings parameters on the IP Deskphone with SIP Software This includes items such as the IP address the subnet mask and the gateway IP address of the IP Deskphone The Device Settings parameters are listed below in the order they appear on the Device Settings menu of the IP Deskphone with SIP Software Read the section at the end of this chapter that explains how to provision the Device Settings parameters If you are familiar with the Device Settings parameters skip the last section in the chapter and proceed to the provisioning instructions e Enable 802 1x EAP e Device ID e Password Enable 802 1ab LLDP e DHCP Yes No e SET IP e Net Mask e Gateway DNS IP1 e DNS IP2 e Ntwk Port Speed Auto 10BT 100BT e Ntwk Port Duplex Auto Force Full Force Half e Disable Voice 802 1Q March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 145 Comments infodev avaya com Device Settings on the IP Deskphone with
449. resents each contact contact and each group group name only A contact provides attributes to specify nickname SIP address group and whether it is a friend An example of the syntax is provided below version id 12345 contact nickname lpg address lpg macadamian com group macadamian buddy 1 group name macadamian Custom keys file The Custom keys file enables programmable keys to be provisioned for the IP Deskphone This file consists of multiple sections e index index of the physical key on which the feature is made available This uses the same numbering as on the IP Deskphone user interface right hand keys then left hand keys then Expansion Module keys e label the text which appears next to the key on the IP Deskphone screen e type the feature programmed on the key e audiocodecs priority order list of codecs e autoanswer allowed addresses for acceptance of auto answer requests e key configuration for programmable keys e prefs main profile preferences reasons list of reject reasons e subjects list of call subjects versions 200 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Roaming profiles The sections in the custom keys file can be in any order Each section contains parameters and values All parameters should contain values except for the following banner e hotline URL If a
450. ressing Test key xx pressed The following table describes the function of the context sensitive soft keys for the Test key screen Table 117 Context sensitive soft keys for the Test key screen Context sensitive soft key Action Quit Dismisses the Services menu The following table describes the function of the Navigation key for the Test key screen Table 118 Navigation Key Action RIs Closes the test mode and restarts the IP Deskphone Logging Systems Logging Systems contains a subsystem for logging incoming and outgoing SIP packages for the IP Deskphone to the log file in FFS You can enable or disable the SIP logging subsystem by selecting Yes enable or No disable To access the Logging Systems menu press the Services key on the IP Deskphone and then choose Logging Systems from the Services menu March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 349 Comments infodev avaya com Diagnostics and troubleshooting The following screen appears Figure 84 Logging Systems screen The Logging Systems screen displays the SIP Logging subsystem Press the Enter key in the Navigation key cluster to switch the value of the selected sign from Yes to No or No to Yes Then press the Apply soft key to apply the settings The following table describes the function of the context sensitive soft keys for the Logging Systems screen Table 119 Context sensiti
451. ries IP Deskphones Administration 227 Comments infodev avaya com Chapter 23 SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP messages supported by the Avaya 1200 Series IP Deskphone Table 69 SIP methods Method Supported Comments INVITE Yes Mid call re invites for media changes also supported ACK Yes BYE Yes CANCEL Yes OPTIONS Response only INFO Yes Optionally used for in session DTMF signaling and Avaya Call Server specific NAT detection PING Yes Proxy detection monitoring and Avaya Call Server specific firewall traversal REGISTER Yes For user registration REFER Yes For transfer NOTIFY Yes SUBSCRIBE Yes PUBLISH Yes For VQMon Publish PRACK Yes No support for PRACK specific early media negotiation scenarios MESSAGE Yes UPDATE Yes UPDATE messages received in an early dialog state require reliable provisional responses If PRACK is disabled or not used by a local or remote party some UPDATE operations fail as described in RFC3311 The support of UPDATE messages is not a configurable feature 228 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com SIP responses SIP responses The following SIP responses are also supported 1xx Response Information Responses e 2xx Responses Successful Responses 3xx Response Request Failure
452. rive Perform this procedure to copy SIP log files using the File Manager of the IP Deskphone a Connect a USB flash drive to the USB port of the IP Deskphone b Navigate to File Manager gt Phone gt Logs c Select one of log file d Press the Send soft key 3 You can obtain the log files through an SFTP connection to the IP Deskphone Perform this procedure to enable SFTP on an IP Deskphone Note Changing the SFTP_READ_PATTERNS causes the IP Deskphone reboot a Open the Device Settings dialog b Check to see if the Enable SFTP parameter checkbox is displayed and if the checkbox is checked If the Enable SFTP parameter checkbox is not displayed do the following e Press the Auto soft key and check the SFTP Enable checkbox in the Auto Provisioning window e Press the Config soft key to return to the Network Settings window e Check the Enable SSH checkbox c Add the following parameters to the device configuration file of the phone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 365 Comments infodev avaya com Diagnostics and troubleshooting SSH YES SSHID SSH YES SSHID lt user name gt SSHPWD lt user password gt SFTP YES SFTP READ PATTERNS txt zip log SFTP WRITE PATTERNS txt zip log You can then connect through SFTP and obtain the most recent logs SIPLogFile log and the archive logs SIPLogFile log zip files HTTP server log
453. rmat so that the entire file can be signed by a trusted entity A signed CTL file consists of the following e Validity fields e NOT VALID BEFORE 23 11 2007 11 12 13 e NOT VALID AFTER 25 10 2011 22 23 24 e Original unsigned file content e Digital signature The parts are appended together with the Validity periods first followed by the certificates and then by the digital signature The signature must be in the form of a PKCS7 detached signature of the file in PEM format A detached signature is a signature that does not embed the content that is signed The IP Deskphone does not accept unsigned CTL files After a CTL file is accepted the included certificates are added to the trusted certificate store of the IP Deskphone Q Important Do not insert additional characters between the Certificate and the Digital Signature Otherwise the validation fails Do not change any information from the original file content that was used to create the signature Otherwise the signature becomes invalid and you must create a new signature 2 The CTL is provisioned to the IP Deskphone in a secure way Avaya recommends that you use HTTPS as the secure method to download the CTL file to the IP Deskphone 3 The IP Deskphone checks the validity periods as follows e Not Valid Before Not used e Not Valid After The IP Deskphone checks this when The CTL file is downloaded Every 24 hours When a remote ce
454. rocedure 1 Press Auto on the Configuration page to switch to the Auto Provisioning page 2 Perform one of the following actions e Press the AllMan soft key to change all parameters to be manually provisioned e Use the dial pad to enter the number associated with the parameter or use the navigation keys to scroll and highlight the specific parameter up down navigation takes you from March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 131 Comments infodev avaya com Provisioning the IP Deskphone Device Settings group to group while left right navigation takes you from item to item Press the Enter key to uncheck the parameter making it Manual provisioned 3 To exit and save press the Config key to return to the Device Settings page then press Apply Configuring parameters automatically for the IP Deskphone About this task Perform the following procedures to configure all parameters or specific parameters using automatic provisioning Procedure 1 Press Auto on the Configuration page to switch to the Auto Provisioning page 2 Perform one of the following actions e Press the AllMan soft key to change all parameters to be auto provisioned e Use the dial pad to enter the number associated with the parameter or use the navigation keys to scroll and highlight the specific parameter up down navigation takes you from group to group while left right navigation takes you from item to item Press
455. rom 0 to 8 802 1Q media p bit for voice stream vlanf y for yes n for no Enable VLAN filter on voice stream vvsource n for no VLAN Source of VLAN information Table continues March 2015 Comments infodev avaya com Configuration parameters Parameter Value Description a for auto VLAN using DHCP lv for auto VLAN using VLAN Name TLV Im for auto VLAN using Network Policy TLV PC Port nis a for automatic negotiation Network port speed 10 for 10 Mbps 100 for 100 Mbps A Caution Changing this parameter can impact network connectivity and can require manual correction Q Important You must select automatic negotiation when using Gigabit Ethernet GigE on Avaya 1120E 1140E 1150E IP Deskphone nid a for automatic negotiation Network port duplex f for full duplex h for half duplex A Caution Changing this parameter can impact network connectivity and can require manual correction pc y for yes Enable PC port This parameter does not nOn apply to the 2001 IP Phone pcs a for automatic negotiation PC port speed 10 for 10 Mbps 100 for 100 Mbps pcd a for automatic negotiation PC port duplex f for full duplex h for half duplex Data VLAN dq y for yes Enable 802 1Q for PC port n for no dv y for yes Enable VLAN for data This parameter Aforno does not apply to the 2001 IP Phone dvid Value from 0 to 4095 VLAN ID for data VLAN Table continues March 2015 SIP Software for Av
456. rran 118 Avaya 1200 Series IP Deskphones Getting Started Card 38 Avaya 1200 Series IP Deskphones parts list ee 42 Avaya Aura specific features New in This Release 23 Avaya Aura support for 1200 Series IP Deskphones 14 B Boot MOE 0 ccceccececeeeececeseeceeeneneseneaeaeeseseseeeeeeeeseeeeeeeeees 269 Boot loader software ccccesesssesceceeceeeeeeceaueeaeeeeeeeeeeeeeaa 117 Cc Cached IP configuration eeens 160 Call Forward All Calls cccccccccccceceeeeeeeeseeeeseseneesessseaeaea 388 Call Forward BUSY iscccizsceisectcesctetsasdcsaxenea zs sttgeeseetantcectveanrtese 388 Call Forward No AnsweP ccccceeeeeeseseeseseaeaeeaeeeseeeeeees 388 CallFwd soft key s ccs3 died Ae thane ied een 388 Case insensitive Directory Search ccceceeeeeeeeeeeeeeeees 417 Certificate Admin option in the user interface 0 274 Certificate requirements c cccceceeeseeceeeeeeeeeeeeeeeeeeeeees 284 Change the default language of an IP Deskphone already configured as English cccccececeeeeeeeeceeeeseneeeeeeeeeeenneees 76 Checking the UNIStim software version on an IP Deskphone eh E EE sill pacee cea EE E sabe cats elael E 124 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Communication Server 2000 and Communication Server PON OEA tend Seeceence icces ds ture E T 171 Configuration embedded device certificate
457. rt is forwarded untagged Includes DHCP VLAN ID from DHCP Auto VLAN LLDP VLAN Name VLAN ID from LLDP VLAN Name TLV e LLDP MED VLAN ID from Network Policy Discovery TLV Manual VLAN ID entered 1 to 4094 VLAN Filter checked Filter frames without Voice VLAN tag Unchecked Process all frames Voice Control pBits Auto Use value from received LLDP Network Policy TLV SIP or default value of 1 Oto 7 Force signalling related priority bits to chosen value Voice Media pBits Auto Use value from received LLDP Network Policy TLV SIP or default value of 1 0to7 Force media related priority bits to chosen value DSCP 0 to 63 DSCP marking to be applied to IP packets for QoS classification Avaya Auto QoS Checked Enable automatic QoS provisioning by Avaya applications Unchecked Disable automatic QOS provisioning by Avaya applications Enable PC Port Checked PC port active Unchecked PC port disabled PC Port Speed Auto Auto sense 10BT Forced 10 BT 100BT Forced 100 BT PC Port Duplex Auto Auto negotiate Force Full Forced full duplex March 2015 Table continues SIP Software for Avaya 1200 Series IP Deskphones Administration 137 Comments infodev avaya com Provisioning the IP Deskphone Device Settings Config option Options or input Description 138 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments
458. rtificate is presented to the IP Deskphone The CTL is expired the CTL is deleted and an event is logged in the security log March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 257 Comments infodev avaya com Certificate based authentication 4 After the IP Deskphone starts a TLS channel with a server EAP or TLS and receives a server certificate the IP Deskphone validates the certificate by checking the availability of the certificate in the CTL and to decide whether to trust the certificate or not If the server certificate is not in the CTL the server certificate is rejected and a TLS channel is not established The administrator has to ensure that the CTL is up to date If a new CTL is downloaded to the IP Deskphone the old CTL file is overwritten by the new one The IP Deskphone can trust up to ten server certificates in the CTL file The following is an example of a CTL file NOT_VALID_BEFORE 23 11 2007 11 12 13 NOT_VALID_AFTER 25 10 2011 22 23 24 BEGIN CERTIFICATE H the content of the certificate goes here os END CERTIFICATE Events related CTL CTL Expiry 0020 Information WED OCT 26 03 02 54 2011 270 n fw build util pki pki_mgmt c 3726 CTL Expired CTL Date 26 10 2011 Current Date 25 10 2011 CTL Deletion 0015 Information WED OCT 26 03 02 55 2011 271 n fw build futil pki pki_mgmt c 3482 Deleted CTL CTL download error 0021 Information WED
459. rts two modes of the Address Book 1 NETWORK In this mode the IP Deskphone downloads the user s Address Book from the network New Address Book entries are uploaded to the network 2 LOCAL In this mode the Address Book is created and stored locally on the IP Deskphone A part of the Address Book can be downloaded from the network and added to the content of the local Address Book The size of the Address Book is specified by the MAX_ADDR_BOOK_ENTRIES parameter The MAX_ADDR_BOOK_ENTRIES parameter limits the total number of entries in the Address Book including both downloaded records and records added manually The default value of this parameter is 1000 permitted values are 0 to 1000 Note The MAX_ADDR_BOOK_ENTRIES parameter only applies to LOCAL Address Book mode In NETWORK Address Book mode the size of the Address Book is controlled through a service package The MAX_DOWNLOAD_ADDR_BOOK_ENTRIES parameter specifies the maximum number of Address Book entries that can be downloaded from the network in LOCAL Address Book mode The default value of this parameter is 1000 permitted values are 0 to 1000 In LOCAL Address Book mode if MAX_DOWNLOAD_ADDR_BOOK_ENTRIES is larger than MAX_ADDR_BOOK_ENTRIES then only MAX_ADDR_BOOK_ENTRIES are downloaded from the network Address Book operation in LOCAL mode The local Address Book is stored in the IP Deskphone flash memory in the file named directory txt At phone startup th
460. rver name http lt Avaya Aura Utility Server IP address gt pool ranger IC 5 GS sseox Sexe IOP GS Sex oso allow members of unistimA allow members of unistimB allow members of sigma Note If there is more than one DHCP server utility server the described process must be performed on each DHCP Utility server according to the migration plan Note The IP address of the Provisioning Server can also be pushed to the IP Deskphones with UNIStim firmware using the Nortel i2004 B option and the prov argument of the provisioning info block Remove the prov argument from the info block on your DHCP server Important Once the DHCP configuration is put in place there is no way to prevent random phones migrating to the Avaya Aura environment at an unexpected time due to rebooting caused by a power outage or other reason March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 399 Comments infodev avaya com UNIStim IP Deskphone migration from CS 1000 to Avaya Aura 6 Force a reboot of the IP Deskphones by running the isetResetAll command in the Signaling Server shell Result 1 The IP Deskphone reboots 2 During bootup the IP Deskphone sends a DHCP request with Vendor Class Id Nortel i2004 A or Nortel i2004 B The DHCP server sends back a DHCP response with the IP Deskphone s IP address and the URL of the Avaya Aura Utility server in DHCP option 66
461. s AUTH_INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner_text preconfigures the banner on the IP Deskphone Use a text string to configure the banner For example BANNER ABC Company configures the banner to ABC Company The text string can have a maximum of 24 characters banner_text an ASCII string displayed on the screen of the IP Deskphone with SIP Software FORCE_BANNER YES NO is configured by the system administrator through the configuration file If FORCE_BANNER is configured as YES the banner from the configuration file is reloaded each time the IP Deskphone powers up even if the user changes the banner manually YES causes the banner configured by the administrator to override any banner configured by the user NO allows the user to configure the banner DST_ENABLED YES NO enables and disables the Daylight Savings Time DST mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Deskphone If the Daylight Saving Time feature is enabled the IP Deskphone automatically calculates the DST at the appropriate date and converts the time to and from DST If the DST_ENABLE parameter is set to YES but the DST_START and DST_STOP parameters are not provided the North American DST start stop dates are applied 2nd Sunday of March 02 00 Local and 1st Sunday of November 01 00 Local YES d
462. s To view all logs related to the http server go to usr local sipx var log sipxbx httpd_access log usr local sipx var log sipxbx httpd_error log usr local sipx var log sipxbx httpd_rewrite log Installation logs To view the log of all the installed packages go to coot install log To view all system messages during startup go to var log messages Configuration server logs To view all logs related to the configuration server go to usr local sipx var log sipxbx sipxconfig log usr local sipx var log sipxbx sipxconfig logins log 366 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com PC Client Softphone interworking with the IP Deskphone PC Client Softphone interworking with the IP Deskphone If the user does not have access to the pre authorization configurations in the Feature Options menu the feature is not enabled You must verify the device configurations and enable the interworking feature so that the user can access the pre grant authorization configuration and the IP Deskphone can auto answer calls from authorized users or user groups For more information see Configuration of the PC Client Softphone on page 327 If the call is being received but is not being automatically answered in a Click to Answer scenario the user must verify that the user making the request is an authorized user For more information see Pre granting authorization f
463. s are used to view other items which fit the entered criterion Note This enhancement is available for English only For more information see the IP Deskphone User Guide for the desired model Additional supported redirect scenarios SIP 4 4 introduces support for the following redirect scenarios e Redirect from IPv4 to IPv6 SIP proxy through UDP TCP and TLS e Redirect from IPv6 to IPv4 proxy through TCP and TLS e Redirect from IPv6 to IPv6 SIP proxy with the IPv6 address belonging to a different IPv6 scope through UDP March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 17 Comments infodev avaya com New in this release IP Deskphone behavior when DHCPv4 DHCPV6 server is unreachable If the DHCPv4 DHCPV6 server is unreachable due to the following scenarios IP Deskphone starts and cannot get IPv4 address from DHCPv4 server cached IP is disabled IP Deskphone starts and cannot get IPv6 address from DHCPV6 server cached IP is disabled IPv4 address lease expires cached IP is disabled e IPv6 address becomes deprecated and there are no active calls cached IP is disabled e IPv6 address lease expires cached IP is disabled then the following message is displayed on the IP Deskphone display screen DHCP server unreachable Trying to contact Note If the IPv6 address becomes deprecated and there is an active call the message is displayed on the IP Deskphone display screen
464. s infodev avaya com Certificate based authentication Single Authentication A server certificate user name and password are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the user name and password to authenticate the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The user name and password are required to authenticate the IP Deskphone to the provisioning server and must be loaded in a secure manner before the IP Deskphone establishes the HTTPS connection with the provisioning server There is no mechanism for getting a user name and password on the IP Deskphone in a secure no touch manner the IP Deskphone must be deployed to a secure network where the TFTP download of insecure files is not transmitted over an insecure network Mutual Authentication A device certificate and server certificate are re
465. s the following Security Policy parameter must be configured CUST_CERT_ACCEPT VAL_NO CHECK 246 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Device certificate installation Device certificate installation A device certificate is a certificate used to prove the identity of the IP Deskphone to a server while establishing various secure connections such as TLS and HTTPS between the IP Deskphone and a server Each device certificate is associated with a specific usage purpose It is possible for one or two device certificates to be installed on the IP Deskphone for example one for all TLS connections and one for VPN A Device Certificate Profile DCP allows for various combinations of sharing device certificates among different applications Within the DCP you can identify one of more uses or purposes for the device certificate associated with each profile to provide a flexible model for the sharing of device certificates among IP Deskphone applications The following sections describe the process used to install a device certificate on the IP Deskphone This process starts with defining a DCP for each device certificate that must be installed on the IP Deskphone See Device certificate profiles on page 247 The two methods used to install a device certificate on the IP Deskphone are e SCEP e PKCS 12 download SCEP is a protocol that allows the IP Deskphone to sen
466. s 100 percent and stays at that level for more than 1 minute the CPU Load Monitor logs the appropriate error including the list of most suspect tasks that could occupy the CPU and recovers the IP Deskphone Stack Overflow Monitor The Stack Overflow Monitor tracks the stack of all tasks in the real time mode detects the stack overflow or corruption and logs the task trace Traffic Monitor The Traffic Monitor monitors incoming and outgoing IP and SIP traffic and registers events in the ECR log file when the traffic exceeds predefined thresholds The Traffic Monitor also registers the content of the incoming and outgoing SIP packages PDT commands The Problem Determination Tool PDT is a troubleshooting tool for the IP Deskphone The PDT has powerful functions which allow you to perform special testing actions and can display the content of any log files The PDT helps to identify the origin of the problem under investigation reduces the amount of time it takes to reproduce a problem with the proper RAS tracing levels set trace levels are set automatically by the tool and reduces the effort required to send the appropriate log information to technical support The PDT provides remote access to the IP Deskphone with the problem using SSH session Access is restricted by admin ID and password SSH can be enabled manually or through provisioning Enabling SSH manually Steps to enable SSH on an IP Deskphone manually 1 Ope
467. s are VAL_NO_MANUAL VAL_MANUAL_A and VAL_MANUAL_B The default value is VAL_MANUAL_A e CERT_ADMIN_UI_ENABLE YES NO allows you to access the Certificate Administration User Interface The values are YES and NO The default value is NO e SEC_POLICY_ACCEPT allows you to accept security policy The default value is VAL_MANUAL_A Following are the acceptable parameters VAL_MANUAL_A If the resource file is not signed and if there are no customer certificates then Finger Print Display and Accept Reject options appear VAL_MANUAL _B If the resource file is not signed and if there are no customer certificates enter the Finger Print Value manually and then select Accept option e SECURITY_LOG_UI_ENABLE YES NO allows you to access the Security and Error Logs User Interface The values are YES and NO The default value is No e KEY_SIZE the default key size that is used when generating keys on the IP Deskphone and acts at the minimum allowed key size that is enforced when loading certificates from the IP Deskphone The values are 1024 1536 and 2048 The default value is 1024 e KEY_ALGORITHM the preferred key generation algorithm The accepted value is KEY_ALG_RSA e TLS_CIPHER the preferred TLS Cipher used for HTTPS to configure a stronger cipher preference when available The values are RSA_WITH_AES_128 CBC_SHA and RSA_WITH_AES_256 CBC_SHA The default value is RSA_WITH_AES_256 CBC_SHA e SIGN_SIP_CON
468. s esas eee re tener say ater n rrenan 270 Securty and error ODS 3 vce seteaseise eee ei Sedov mies armenia elon asada edie 270 Security policy file MAUS coats cnc hares caiee ara a aea E EE AREE E 272 Certificate Admin option in the user interfaCe cecccceseeeeeseeeeeeeeeeeeaeeeeeceeeeeeseeeeeeeaueeesaees 274 is Tell AO nesse E E S 274 Device Certificate Installation cccccecccesseeeeeeeeeeeeeeeeeesseeeeeseeeeeeseeeeeeseusesseaeeeesaeeeeesseeeenes 274 Gd Rs 01115 OA Q Mememermer reenact terme reels raee se RT e tet E a ae en oe TREN een ne ryote eee 276 Warde Ad rollback tasks assisar aaee aane E aaa aaea E aaa 276 SIP configuration file 1 2xxXSUP 0G asses cokcusiate ee tiensceaeecdewee tee 276 PKCS12 IMPON emer er eae Mee ect en een a ap ee oe nen coe eee Cerrone 276 1a Bs e110 620 See ene mane me ne ee eee en rede eee eee torts Smee ee Meee aa ane te ean eres 277 Customer root certificate GOWMIOAG ios cccccenencacececeedanlasccnsuseualicsscteatarneieadebaienssseea ees 278 Security Poly file ssas aaaeeeaa aa taa ia ee aaea aae aae EEA 278 Diagnostic logs ssas a a rere r Pe E A aE 278 Fault ma agement WAV ON sect caste cette ahaa tes lan a aa EET cena 279 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Contents Chapter 20 CUNY scenerna e E cele 281 SIP over TES arein iino aore r eia aa ee a E EE Oe me ee ee A EE 281 Connection persistenge scii eenaa ip iaet
469. s granted the evaluation is terminated immediately Once the evaluation period expires there is no way to reset it The following figure is an example of the IP Deskphone with 15 days left in the evaluation period License Tokens License mode Node locked License status Active Token type Evaluation Tokens requested 3 Tokens acquired 0 Token expiry 15 day s a G SF a A Figure 65 IP Deskphone in an evaluation period March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 315 Comments infodev avaya com Licensing Alarms The license feature provides notifications on the IP Deskphone screen about the licensing status The license feature provides notification on the IP Deskphone screen if the following conditions apply e No avaliable tokens e Expired tokens e Evaluation period has ended A notification message is displayed in a pop up window on top of the IP Deskphone screen The window can be dismissed by pressing the Stop key or by lifting the handset After the message is dismissed the IP Deskphone closes the warning window The warning window re displays every 24 hours at 1 00 am You can configure the time frame through the IP Deskphone configuration system If the licensed features are disabled the IP Deskphone cannot display any type of window warning Support warning A Support warning is used to direct the user to contact technical support The actual label displayed on the scre
470. s optional If the task is registered in the list of stack overflow events the following type of information may be displayed as shown in the following example ERROR ecrStackShow StackOverflow PDT tpStackBase 0x8194ffa0 pStackLimit 0x8194bfa0 pStackEnd 0x8194bfa0 tstack base 0x8194ffa0 end 0x8194bfa0 size 16368 high 1492 margin 14874 The third section includes the supplementary information The content depends on the flag in the calling function The flag can be as follows ECR_LOG_NO_EXTRA_INFO no supplementary information e ECR_LOG_TASK_INFO log task information ti tt the stack information from SP 96 to SP 96 358 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com e ECR_LOG_SUM_TASK_INFO log summary of each task TCB i e ECR_LOG_MEM_INFO log memory usage information memShow The following is an example of the supplementary information in the ECR log file Svmmary info for all tasks NAME ENTRY TID PRI STATUS Pc SP ERRNO DELAY tExcTask excTask 8l1 f93d0 O PEND 8078cc18 8l1ff92b0 3006b o tLoglask 81f f6840 0 PEND 8078eclS 81ff6728 o o hutk 80514994 819c8070 20 SUSPEND 80634554 819c7ff0 o o ECR_WDOG 800e977c 8la24ab0 49 PEND 80634554 8la24a38 o 0 BLST 800d2310 8la36bb0 125 PEND T 80634554 8la36b28 0 87194 DISR 8002187c 819e61f0 125 PEND 80634554 81966168 o o Memory Usage Info status bytes blocks avg block max block current f
471. s specified in RFC 3891 Use the MAX _BLFCALLS parameter to configure this feature This parameter specifies the maximum number of available BLF picked up calls on an IP Deskphone The actual value of MAX BLFCALLS correlates with the value of MAX_APPEARANCE which specifies the maximum number of available calls of any type MAX _ BLFCALLS must always be less than or equal to MAX APPEARANCE If initial value of the MAX_BLFCALLS parameter is greater than the value of MAX APPEARANCE the value of the MAX_BLFCALLS parameter is forcibly reduced BLF Call Pickup is only supported for IP Office Therefore IP_OFFICE_ENABLE must equal YES for Call Pickup to work Configuration flags for Busy Lamp Field The provisioning must provide a configuration flag containing relevant URI to the IP Deskphone in order to use the Busy Lamp Field BLF The following table describes the configuration flags used to configure the BLF Table 63 BLF configuration commands Configuration command Description BLF_ENABLE Y N SCS SIPX default N Enables or disables the BLF When BLF_ENABLE has the SCS or SIPX value the BLF_RESOURCE_LIST_URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format r1 C lt username gt lt domain gt BLF_RESOURCE_LIST_URI lt BLF URI gt Configures the BLF resource list URI for the BLF feature lt BLF URI gt is the server provided URI used to subscribe to BLF notifications for example bl
472. s the presence state of contacts designated as Friends In SIP 4 4 the IP Deskphone Address Book displays the presence state of Friends if RPID_PRESENCE_ENABLE is set to YES Phone state Phone state is determined automatically based on notifications received from Avaya Presence Server Phone state can be one of the following e On hook when the phone handset is on hook there are no active calls e On a call the user is on a call e Do Not Disturb when the user activated Do Not Disturb mode e Unknown Note Phone state does not depend on the presence state and activity selected by the end user Note The 1200 Series IP Deskphones support more presence states than the Aura Presence Server PS activity detail appears on the 1100 Series and 1200 Series IP Deskphones but not on Avaya 96xx Series phones 24 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Avaya Aura specific features e Idle 1200 Series IP Deskphones appear as offline in the Avaya 96xx Series phones presence status however Busy On the Phone and Away activities are displayed correctly e The 1200 Series IP Deskphones do not support the Avaya One X Communicator s use of Notes Related Links Presence support for 1200 Series IP Deskphones on page 23 Personal Profile Manager support SIP 4 4 introduces support of the Personal Profile Manage PPM for Avaya Aura Comm
473. s the secure digits while in call functionality E911_TERMINATE_ENABLE YES NO specifies whether a 911 call can be terminated by the calling party or not The default value is NO YES the caller can terminate the emergency call NO the caller cannot terminate the emergency call once the call has been established March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 79 Comments infodev avaya com Creating the provisioning files E911_USERNAME an emergency username used for making an emergency call that does not require login The proxy must be configured with the same emergency username otherwise the emergency call fails E911_PROXY a default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file SIP_DOMAIN1 SIP_DOMAIN2 SIP_DOMAIN3 SIP_DOMAIN4 SIP_DOMAINS If E911_PROXY does not match the value defined by these five variables or the variable E911_PROXY is not defined then the value of SIP_DOMAIN1 is used as the emergency proxy E911_ PASSWORD the password for the emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails E911_TXLOC is the variable that describes location information that must be sent with the REGISTER SIP message or with the IN
474. servers reject all SCEP certificate signing requests that include a Subject Alternate Name SAN The Microsoft Windows 2003 Server version of SCEP is an example where a certificate request which includes a SAN is always rejected During the enrollment process and before the IP Deskphone sends the device certificate request to the CA server the IP Deskphone prompts you to enter a challenge password If the password feature is disabled in the SCEP server you do not require a password A certificate requested by SCEP is stored in Profile 0 and uses some hard coded attributes for requested certificates The following table lists additional provisioning file parameters for SCEP support in addition to UI parameters in the Device settings window Table 77 SCEP provisioning parameters Parameter Purpose Default Allowed CA SCEP server Empty String Example http 47 11 15 206 certsrv mscep mscep err dll CA_DOMAIN Domain Empty String information used Example in SCEP request i IpClients com HOST_NAME Host name Empty String information used in SCEP request Example 1234 PKCS 12 download PKCS 12 is an industry standard for importing and exporting keys and their related certificates On the IP Deskphone this method is only used to import the IP Deskphone device certificate and private key The IP Deskphone can download a PKCS 12 file from the provisioning server The provisioning configuration file fo
475. ses the IP Deskphone to perform a soft reboot power cycle This causes the IP 374 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com PPM reboot mechanism Deskphone to retrieve the 1xxxxSIP cfg file from the provisioning server and perform a software upgrade if required Home Elements Session Manager System Status User Registrations User Registrations Select rows to send Advanced Search Criteria Login Name E Starts with 472 1 Select phone s to softreset 2 Click on action Reboot caer View Default Force Unregster Faak Asof2 26 Skems Reset Show au S7 rst Name LastName Actual Location IP Address Registered Remote Office Shared Control Simalt Devices AST Device im Sec Surv e o o a a o o res o o o o o o Show 47246ca eveye com Charles araa a O o o a o Mac O Show 472 et o o a a o o Show 4726 ca eveye et o o a a o o Select Al None Figure 91 Reboot in Session Manager Related Links Personal Profile Manager support on page 25 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 375 Comments infodev avaya com Chapter 33 One X PC Client Control support A shared control mechanism is supported on Avaya Aura where a soft client application such as one X Communicator or one X Agent Desktop creates a shared control session with a controlled IP Deskphone with SIP software Note
476. sing the handset make a call with the headset or using handsfree use hold and mute set the contrast set the language Installation overview To install the IP Deskphone with SIP Software three basic steps are required 1 Configure the provisioning server and optionally the DHCP server The function of the provisioning server is to provide configuration options to every IP Deskphone throughout the network The DHCP server can be configured to provide basic network configuration data or a more comprehensive set of network configuration data for the IP Deskphone with SIP Software 2 Load SIP Software on the IP Deskphone 3 Configure the initial network configuration parameters on the IP Deskphone with SIP Software March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 39 Comments infodev avaya com Overview Configure the IP Deskphone Confirm that the UNIStim Firmware is the minimum acceptable version 0625 C39 Are you converting the finmware on the IP Deskphone from UNIStim to SIP Yes Download the IP Deskphone SIP Firmware and place it on the provisioning server Download the IP Deskphone Firmware and place it on the provisioning server Create the configuration files on the provisioning server Create the configuration files on the provisioning server that are specific to converting UNIStm to SIP Firmware Are you using DH
477. sion Manager R6 and Avaya Modular Messaging R85 2 https downloads avaya com css P8 documents 100109882 Advanced Feature Support for Avaya 1100 and 1200 Series IP Deskphones 3 2 with Avaya Aura Communication Manager 6 0 and Avaya Aura Session Manager 6 0 https downloads avaya com css P8 documents 100124770 Configuring Avaya 1100 Series and 1200 Series IP Deskphones running Release 4 3 SIP software with Avaya Aura Session Manager Release 6 1 Avaya Aura Communication Manager Release 6 0 1 and Avaya Aura Messaging Release 6 1 Issue 1 0 http avaya com support e Avaya Software Investment Protection Policy http portal avaya com ptIWeb gs so CS2010106133013664048 Related Links References and additional documentation on page 423 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 423 Comments infodev avaya com References and additional documentation Additional documentation User Guides Avaya Aura system e Avaya 1120E IP Deskphone with SIP Software on Avaya Aura User Guide 16 604273 e Avaya 1140E IP Deskphone with SIP Software on Avaya Aura User Guide 16 604274 e Avaya 1165E IP Deskphone with SIP Software on Avaya Aura User Guide 16 604275 e Avaya 1220 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604276 e Avaya 1230 IP Deskphone with SIP Software on Avaya Aura User Guide 16 604277 User Guides other systems e Avaya 1120E IP Deskphone with
478. skphone For example for an IP Deskphone with MAC address OOOf1fd304f8 the license file will be named ipctokenOOOf1fd304f8 cfg 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the IP Deskphone from the provisioning server it overwrites the existing license file and reboots the IP Deskphone to activate the new license Network Locked license file download If a Network Locked license file is to be used the same license file can be installed on all IP Deskphones In this case the wildcard is not used in the FILENAME as the filename is fixed and does not contain the MAC address of each IP Deskphone Use the following procedure to download a Network Locked license file from the provisioning or TFTP server Downloading a Network Locked license file 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 46 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file An example of an IP Deskphone cfg files is 12x0SIP cfg For example FW DOWNLOAD MODE AUTO VERSION 4 04 09 00 PROTOCOL TFTP
479. skphones Administration March 2015 Comments infodev avaya com Chapter 3 Introduction to this guide Subject This document describes how to install configure and provision the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone for use on a SIP network The Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are collectively known as Avaya 1200 Series IP Deskphones In this document the Avaya 1220 IP Deskphone and Avaya 1230 IP Deskphone are referred to as IP Deskphones Part Il Part Il of this document Avaya Aura support for 1200 Series IP Deskphones on page 368 provides information specific to the 1200 Series IP Deskphones with SIP Software on an Avaya Aura system Part Ill Part Ill of this document provides information on how to migrate 1200 Series IP Deskphones in the following scenarios e UNIStim IP Deskphone migration from CS 1000 to Avaya Aura on page 393 e Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 402 Appendix information The following appendices provide additional information e User provisioning using System Manager 6 3 FP2 on page 408 e Quickstart Add a 1200 Series IP Deskphone to Avaya Aura on page 413 e Configuring FACs and FNEs for the IP Deskphones on Avaya Aura on page 416 e Creating a speed dial list on page 420 e Reference and additional documentation on page 423 Intended audience This administration guide is intended for syst
480. sory Expansion Module AEM port is disabled by default to prevent unauthorized access and intervention in IP Deskphone operation when a dongle is used Enabling the debug port requires access to the Advanced Diag Tools menu which is always protected by the admin password and enabling the Debug port option The default value of the Debug port option is disabled Resetting the IP Deskphone to the factory defaults resets this parameter as well 300 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Debug port security The Debug port option can be manually changed on a per phone basis The change survives an IP Deskphone reboot The Debug port option cannot be changed while the vxshell is active on the IP Deskphone that is vxshell is accessed through the PDT If an attempt is made to change the option while the vxshell is active the error message Cannot change Debug port is displayed on the phone screen There is no way to change the Debug port option through provisioning or configuration files When the Debug port option is disabled and a dongle is connected to the IP Deskphone the dongle is disabled from the initial startup of the IP Deskphone and neither input nor output debug information is available When the Debug port option is enabled the debug port of the IP Deskphone can be used for connecting a debug dongle If an Expansion Module is connected to the AEM port it is re
481. splay a customizable banner when you log on to the IP Deskphone When the login banner is provided with login banner text and is configured as enable the IP Deskphone displays the banner text on the screen when the user logs on The banner text is only displayed in the language that is provisioned changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of the IP Deskphone In a multiuser configuration a secondary user logon does not cause the banner to appear even if the login banner is configured as enable If the login banner is configured a enabled the banner screen on the IP Deskphone is displayed after the final step of the logon process The following image is an example of the Login Banner screen which displays the provisioned banner text Login Banner Welcome tothe Nortel IP Phone 1140 E login banner screen Press OKto complete your login process Cc Cd Co OC Figure 18 Login Banner The following table describes the function of the context sensitive soft key for the Login Banner screen Table 58 Context sensitive soft key for the Login Banner screen Context sensitive soft key Action Ok Completes the login process and dismisses the login screen The following table describes the function of the Navigation keys for the Login Banner screen 190 SIP Software for Avaya 1200 Series IP Deskphones Administration March
482. st describes the characteristics of the licensing framework on the IP Deskphone The embedded server relies on a real time clock to calculate when a token expires The embedded server node locked enables the license server to execute on the IP Deskphone The IP Deskphone obtains tokens by calling the server locally The license file is installed on the IP Deskphone through the provisioning server or TFTP server The IP Deskphone does not have an internal real time clock The time of day is obtained from the Call Server that the IP Deskphone is registered to on the network March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 303 Comments infodev avaya com Licensing The license file contains only one type of token because the IP Deskphone only uses one type ata time The administrator must enter the IP Deskphone system ID directly into the Keycode Retrieval System KRS A Node Locked license file is keyed for the IP Deskphone so that the license is only valid on a specific IP Deskphone A Network Locked license file can be installed on a limited number of IP Deskphones at a given site e The system ID is the MAC of the IP Deskphone e When the IP Deskphone is connected to an Avaya server the IP Deskphone gets an additional token License file download This section describes the procedure for downloading Node Locked license files and the procedure for downloading Network Lock
483. stablished between a client and the outgoing proxy e Reuses the open connection for future incoming and outgoing requests 292 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com March 2015 Figure 47 Incoming Outgoing with connection reuse 5060 TCP TLS operation overview 5060 When using UDP an IP Deskphone behind a firewall must periodically send a request to the server to maintain an open pinhole in the firewall so that the server can contact the IP Deskphone when sending requests When using TCP TLS and connection persistence it is not necessary to send a SIP_PING to the server in order to keep a pinhole alive and the keep alive mechanism is reduced to a method which involves significantly less overhead The following figure demonstrates how critical it is that the server can communicate directly with the IP Deskphone through the use of the established TCP connection because it has no way of getting through the firewall in order to contact port 5060 on the IP Deskphone 3423 tcp 5060 Figure 48 Connection reuse and a firewall 5423 tcp Table 90 Connection timers definitions and allowed values SA Parameter Description Default value Boundaries name OS Keep alive Selecting this value causes the OS Not checked Checked only TCP Keep alive functions to be used instead of the CRLF ping pong mechanism Some system deployments may prefer
484. stablished for the MADN SCA group members of the group can still enter certain vertical services Currently the available vertical service is Privacy March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 171 Comments infodev avaya com Multiple Appearance Directory Number Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Deskphone to the Avaya Media Server MS to hear a confirmation for its request and terminates the session The user takes the original session off hold Privacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Feature dependencies and restrictions The minimum release to support MADN SCA feature is 1 1 Multi User login is not supported 172 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 15 Multiuser The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the same time Multiple users each with their own account can share a single IP Deskphone allowing each user to receive calls without logg
485. stimB allow members of sigma Note If there is more than one DHCP server utility server the described process must be performed on each DHCP Utility server according to the migration plan Note The IP address of the Provisioning Server can also be pushed to the IP Deskphones with UNIStim firmware using the Nortel i2004 B option and the prov argument of the provisioning info block Remove the prov argument from the info block on your DHCP server 406 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office Q Important Once the DHCP configuration is put in place there is no way to prevent random phones migrating to the Avaya Aura environment at an unexpected time due to rebooting caused by a power outage or other reason 6 Force a reboot of the IP Deskphones by running the isetResetAll command in the Signaling Server shell Result 1 The IP Deskphone reboots 2 During bootup the IP Deskphone sends a DHCP request with Vendor Class ID Nortel i2004 A or Nortel i2004 B The DHCP server sends back a DHCP response with the IP Deskphone s IP address and the URL of the IP Office server in DHCP option 66 3 The IP Deskphone downloads the SIP software from the IP Office server and upgrades When the upgrade is completed the IP Deskphone automatically reboots agai
486. t cable to the LAN Ethernet connection If using an AC power adapter plug the adapter into an AC outlet Wall mount the IP Deskphone optional The IP Deskphone can be mounted either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard Put the IP Deskphone in the wall mount position optional If the IP Deskphone is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 115 Comments infodev avaya com Install the IP Deskphone Release the tilt lever and continue to push the IP Deskphone towards the base until an audible click is heard Ensure the IP Deskphone is securely locked in position The following figure shows the connections on the IP Deskphone NORTEL wiam D LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED Figure 7 IP Deskphone connections 116 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter
487. t key Action View Displays information on the selected certificate which includes the following Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired Delete Displays a warning confirmation Deletes the CTL Back Returns you to the previous screen After you press the View Context sensitive soft key on the required certificate information about the certificate you selected appears on the screen The following figure is an example of the CTL Certificate Details screen for the certificate www ctlserver1 com 264 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com EAP Authentication CN vwanw ctlerverl com SN 33 F 2 11 24 D0 F2 4E HOU Expy 3228 2010 Status OK a a a Figure 37 CTL Certificate details screen You can use the PDT shell command to view an installed CTL The following is an example command with the output of the command gt listctleerts CTL Certificate Count 2 0 MAC 172 25 10 171 Expires SUN FEB 26 15 58 31 2010 Valid Serial 0x26 SKID 6D OA 57 D7 D6 A8 C3 AZ 9D 6B FE E9 92 50 25 96 FF CB B6 51 AKID 34 CF F4 78 82 30 SA CD 64 2D 9D 05 56 02 55 62 95 8C CE A2 Usage Ox00e0 ExtUsage Ox0f 1 Mac PCC one ia db com Expires SUN NOV 26 21 16 59 2009 Valid Serial 0x19 SKID 30 AB EO OF 19 OA 8E 07 DS E4 63 CS5 82
488. t the server using TLS first because TLS has higher priority than TCP and UDP The IP Deskphone registers the same as if it was configured for TLS only If the IP Deskphone is unable to connect to the server using TLS it attempts to connect using TCP If attempts to connect using TLS and TCP fail the IP Deskphone attempts to connect using UDP If attempts using TLS TCP and UDP fail the IP Deskphone waits a configured period of time before attempting to reconnect None unsupported Unsupported Unsupported Unsupported Note The server must be configured with the appropriate protocols enabled for the success condition to be realized Failure results are possible if the server configuration is changed to disallow protocols Managing connection persistence The IP Deskphone attempts to establish and maintain a persistent connection with the proxy when TCP and TLS are active protocols After this connection is established the IP Deskphone sends all outgoing connections over this persistent connection SIP IP Deskphones and servers which use UDP to communicate listen for incoming connections on known ports and originate each request on a randomly selected UDP port Even if TCP is used new requests can potentially be sent using a new source port unless the connection between the IP Deskphone and proxy is kept active Connection persistence does the following e Keeps a connection e
489. t the type of URI that the user can use The IP Deskphone with SIP Software uses a dialing plan to recognize a call as an call when it sends an INVITE The dialing plan can have multiple emergency numbers See the chapter Emergency Services on page 217 for information on the handling of Emergency calls by the IP Deskphone with SIP software The following is an example of a dialing plan SS 22 Sf S253 eeS ooo 2b fae eee See ae ea ae eae a eae A simple dial plan ey AE ee is ee a ee ee eee ee S E Se A xy Sn mycompany com t 300 ole a 6 DIGITMAP Operator call 0 0 amp amp sip Sn user phone amp amp DIGITMAP Emergency call 911 911 amp amp sip S n user phone amp amp t 100 emergency DIGITMAP Avaya Aura Feature Access Code nn x 2 x 2 amp amp sip S n user phone amp amp t 100 DIGITMAP Private internal call 4 digit extensions starting with 4 4x 3 4x 3 amp amp sip Sn user phone as March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 97 Comments infodev avaya com Creating the provisioning files DIGITMAP Private intra location call no access code 4960 x 3 4960 x 3 amp amp sip Sn user phone amp amp DIGITMAP Private intra company call access code 6 6 10 x 6 6 10 x 6 amp amp sip Sn user phone amp amp DE
490. tem Capabilities Port VLAN ID Port And Protocol VLAN ID OMN OOF WD 148 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com 10 11 12 13 14 15 16 17 18 19 20 21 TLVs VLAN Name Protocol Identity MAC PHY Configuration Status Power Via MDI Link Aggregation Maximum Frame Size LLDP MED Capabilities Network Policy Extended Power via MDI Inventory Software Revision Inventory Manufacturer Name Inventory Model Name Receive direction The IP Deskphone expects to receive the following TLVs Chassis ID Port ID Time To Live End of LLDPPDU System Capabilities VLAN Name MAC PHY Configuration Status LLDP MED Capabilities Network Policy Location Identification Table 20 TLV formats TLV Fields Chassis ID Length 6 Chassis Subtype 5 IP Address Chassis ID IP Deskphone IP Address Port ID Length 7 Port Subtype 3 MAC Address Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 149 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software TLV Fields Port ID IP Deskphone MAC address Time To Live Length 2 TTL 180 seconds End Of LLDPDU Length 0 Port Description Length 15 Port Description IP Deskphone System Description Length the length of the system descriptio
491. ter it is added to the list 74 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file e SERVICE_PACKAGE_ PROTOCOL proto_string This parameter specifies which protocol is to be used for obtaining the service package The supported values are HTTP or HTTPS The default value is HTTP MAX_LOGINS x is used to determine the maximum number of user accounts that can be logged in at the same time Numbers higher than the number of line keys on the IP Deskphone are equivalent to no limit other than the line keys A value of 1 allows a single user at a time A value of 0 is treated the same as a value of 1 because you cannot restrict the IP Deskphone to 0 logins The number of concurrent logins can never exceed 24 regardless of the value configured on MAX_LOGINS The default is unlimited Xx the maximum number of user accounts that can be logged in at the same time MAX_INBOX_ENTRIES x used to restrict the maximum number of inbox entries and takes a number as a parameter For example MAX_INBOX_ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 x the maximum number of in box entries MAX_OUTBOX_ENTRIES x used to restrict the maximum number of outbox entries and takes a number as a parameter For example MAX_OUTBOX_ENTRIES 100 limits the number of entries in the outbox to 100 The defa
492. tered account can have a network based address book Each profile contains a local address book that is independent from all network address books Accessing the Address Books by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book the local address book is accessed Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 you can press the Directory key to access the address book of the account associated to Line Key 2 You can access the network based directory of the appropriate account if it is available otherwise the IP Deskphone accesses the local address book You can only access the network based address book of secondary users in selection mode You cannot modify the address book of a secondary account on the IP Deskphone However 184 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com User status modifications that you make to the address book remotely such as using a different client of the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book if the primary account does not have a network based address book Changes to the
493. the extdirectory txt file in the IP Deskphone flash memory The existing content of the extdirectory txt file is replaced by new entries downloaded from IP Office Then the content of the extdirectory txt file is merged to the local Address Book in memory according to the following rules a If an entry does not exist in the Address Book in the IP Deskphone memory it is added b If an entry already exists in the Address Book in memory the existing entry is retained The maximum number of entries in the local Address Book in memory is limited by the MAX_ADDR_BOOK_ENTRIES parameter IP Deskphone users can add manual entries to the local Address Book as long as the number of entries in the Address Book does not exceed MAX_ADDR_BOOK_ENTRIES The number of entries that can be added manually is the difference between MAX_ADDR_BOOK_ENTRIES and MAX_DOWNLOAD_ADDR_BOOK_ENTRIES Manually added entries are saved to the directory txt file Example The following is an example of the Address Book section of the device configuration file Address book USER_FILE_ENABLE Y ADDR_BOOK_MODE LOCAL MAX_ADDR_BOOK_ENTRIES 1000 MAX_DOWNLOADED_ADDR_BOOK_ENTRIES 1000 DEFAULT_ADDRESSBOOK_FILE Addressbook addressbook txt SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 17 Hotline service The Hotline service allows you to provision a SIP IP Deskphone to a Hotline Phone From a Hotline P
494. the network element reverts back to the default which is to authenticate the certificate chain to a root certificate trusted by the IP Deskphone A file is signed by appending a digital signature which is created using a Signing Certificate The Signing Certificate must either be directly issued by a CA root certificate installed on the IP Deskphone or there must be a certificate chain that can be followed which ends with a CA root certificate installed on the IP Deskphone In either case the IP Deskphone must have a trust anchor which can verify the authenticity of the Signing Certificate The file Signing Certificate requires the following minimum attributes e Version 3 e Key usage Digital Signature e Extended key usage Code signing and secure email e Key 1024 or 2048 bits 256 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Validating a certificate using the Certificate Trust List In addition the Signing Certificate cannot be a self signed root certificate and must have a valid Subject Key Identifier and an Authority Key Identifier which uniquely identifies the issuing certificates Validating a certificate using the Certificate Trust List The high level sequence of procedures for validating a certificate using the Certificat Trust List is as follows 1 Create the CTL file including start date expire date and a list of certificates concatenated together in PEM fo
495. the Enter key to check the parameter making it Auto provisioned 3 To exit and save press the Config key to return to the Device Settings page then press Apply Auto Provisioning parameters Use the keys in the following table to provision the parameters for the IP Deskphones Table 16 Keys and descriptions Key Description Check box select or clear Auto checked Manual unchecked Dial pad Enter number of index to jump to option Up Move up a group index Down Move down a group index Right Go to next item Table continues 132 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Auto Provisioning parameters Key Description Left Go to previous item Enter Select or clear the check box for item or group Config Return to manual configuration page AllMan AllAut Context sensitive Set all items to manual clear checkboxes or auto check all boxes Cancel Exit Device Settings The Auto page provides control over the auto provisioning of the Device Settings parameters The page s items in order of appearance O01 EAP Settings 02 LLDP Enable DHCP Enable 0O Primary DNSITE Secondary DNS IP 04 Certificate Server Domain Name Hostname 05 Ntwk Port Speed Ntwk Port Duplex 06 Voice 802 10 Voice VLAN Source Voice VLAN Filter Voice Control pBits Voice Media pBits Avaya A
496. the codec list for emergency 911 calls The G 711 codec is always used to receive incoming calls from the emergency operator If the administrator disables this codec the SIP IP Deskphone can make outgoing non emergency calls You can configure a maximum of 15 codecs You can enable or disable the use of specific codecs for incoming and outgoing calls though incoming and outgoing calls are not specifically independent 238 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com VQMON Codec configuration VQMON Codec configuration You can enable the VQMON feature through the Device Configuration file to send an SIP Publish message with the VQMON report as text content and use this report for QoS monitoring Network layer for the SDP negotiations The following table contains static payload types and other parameters for the supported codecs including the default ptime value for each codec The phone may use a different value ranging from the default to 50 msec if the caller a third party caller requests it by adding the corresponding ptime attribute to the SDP The 1200 SIP IP Deskphone does not include ptime in its SDP message Note that 10 msec ptime is not supported Table 71 Static payload types and other parameters for the supported codecs for the IP Deskphone Codec Payload SDP Clock rate Bit rate Default Channels type encoding HZ kbps ptime name
497. the feature Call Park Retrieve 1 Configure the FAC and FNE for Call Park and Answerback 2 Use FNEs to park a call and retrieve the call Call Pickup 1 Configure the FAC and FNE for Call Pickup Configure the pickup group for the phone extension number Use the FNE to pickup a ringing call in the group Call Pickup Directed Mobile X SIP Software for Avaya 1200 Series IP Deskphones Administration 1 Configure the FAC and FNE for Directed Call Pickup Configure the IP Deskphone extension COR to allow Can use and Can be picked up by directed call pickup Use FNE plus the extension number to pickup the ringing call Configure FACs for EC500 self administration and to enable disable the self administration feature Table continues March 2015 Comments infodev avaya com Feature configuration details Feature Functionality Comments 2 3 Configure FNEs to enable and disable EC500 Configure the IP Deskphone extension for EC500 through off pbx telephone station mapping Use the FAC to change the mobile number User FNEs to enable disable the feature Ring Again Configure the FAC and FNE for enabling and disabling auto callback Configure the auto callback button in the IP Deskphone s Endpoint Editor Use FNEs to enable and disable the feature Priority Call 1 Configure the FAC and FNE for Priority Call
498. the untagged channel and continues its DHCP exchange on the discovered VLAN 7 If there is no response the initial untagged Discover message assumes there is no VLAN configuration information available from the DHCP server and continues using untagged packets When the IP Deskphone sends its first DHCP Discover message it does not know if it can find VLAN configuration information If it does discover VLAN information it continues the VLAN configuration as described above If it does not find any VLAN information it assumes there is only a Configuration Phase DHCP options The DHCP protocol provides options mechanisms for the client and server to exchange information in addition to the standard Bootstrap Protocol BOOTP information This section describes the client and server options supported by the IP Deskphone e IP Deskphone to Server options on page 103 e Server to IP Deskphone options on page 104 IP Deskphone to Server options When a DHCP client sends DHCP Discover and Request messages it includes a list of options as part of the request The IP Deskphone DHCP client sends the following options March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 103 Comments infodev avaya com Configure the DHCP Server Option Description 12 Specifies the Hostname By default the Hostname is T MAC Address for example T001765FDBF1D The Hostname can be manually provisi
499. the various categories of problems encountered by the software All significant events are registered in special log files Error Logging framework The Error logging framework saves error related information in the ECR Log file and is the base object used by all the other monitoring services listed as follows e ECR Watchdog e Task Monitor e CPU Load Monitor e Stack Overflow Monitor e Traffic Monitor ECR Watchdog The ECR Watchdog tracks the IP Deskphone to ensure the IP Deskphone survives transitions for example soft reset If the watchdog is active and has not detected activity in a certain period of time the watchdog logs the appropriate error and recovers the IP Deskphone Task Monitor The Task Monitor performs the following functions e Tracks the switch of any task to the suspended state If the task gets to the suspended state the Task Monitor logs the error related information including the suspended task information and summary information about all running tasks and then initiates recovery of the IP Deskphone March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 351 Comments infodev avaya com Diagnostics and troubleshooting e Monitors important tasks The Task Monitor scans these tasks and if any task is lost without a reason the Task Monitor logs the error and recovers the IP Deskphone CPU Load Monitor The CPU Load Monitor tracks the CPU usage If the CPU load reache
500. thenticate Fail message and the IP Deskphone cannot access the network EAP TLS EAP TLS allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID root certificate and device certificate The root and device certificates must be installed on the IP Deskphone before using this feature The customer root certificate can be installed using SCEP or SIP configuration file For more information see Root certificate installation on page 245 and Table 77 SCEP provisioning parameters on page 254 The device certificate can be installed using one of two methods e SCEP on page 252 e PKCS 12 download on page 254 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP PEAP EAP PEAP allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID1 root certificate user ID2 and password EAP PEAP is the outer authentication protocol that requires a user ID1 and root certificate to establish a TLS channel EAP MD5 is the inner authentication protocol that requires a user ID2 and password to pass through this channel in a secure mode The customer root certificate can be installed using SCEP or SIP configuration file For m
501. thentication after the Ethernet connection network interface only is restored following a network link failure However if the IP Deskphone resets it assumes the Layer 2 link has remained in service and is authenticated The IP Deskphone fails to authorize if the DevicelD and the IP Deskphone passwords do not match the DevicelD and IP Deskphone passwords provisioned on the RADIUS Server The Layer 2 switch authenticator locks out the IP Deskphone and network access is denied If this happens during reauthorization all phone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol If the 802 1x EAP is not used then there is no prompt to enter the Device ID Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 147 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software 802 1ab Link Layer Discovery Protocol 802 1ab Link Layer Discovery Protocol LLDP is a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Deskphones to advertise information about themselves to other nodes on the network and to store the information they discover in a Management Inf
502. ther the IP Deskphone has been configured to support SRTP or not and is visible when the IP Deskphone is not in the idle screen User2 To Remote User remote domain com From User2 Available SRTP configurations are provided in the following table March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration Comments infodev avaya com 295 Security Table 92 Configuration effects on media security display Configuration Result Media Security Icon Display during active call Default UDP TCP no SRTP SIP is unsecured media is No unsecured UDP TCP Best Effort SRTP SIP is unsecured media is No encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure UDP TCP SRTP Only SIP is unsecured media is No encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure TLS no SRTP SIP is secured media is No unencrypted TLS Best effort SIP is unsecured media is Yes No depending on negotiation encrypted only if both end points agree on use of SRTP TLS SRTP Only SIP is secured media is Yes encrypted If both end points do not agree on the use of SRTP the connection fails The security icon indicates the security status of a call and is useful for best effort environments where there is a possibility of an unsecured call or where TLS is not used to comm
503. tication YES If there is a customer certificate installed the downloaded file must be signed and fully authenticated PRIMARY_SERVER_PROFILE FILENAME This parameter is the set of Server Profile configuration parameters to be applied for the Primary S1 SIP server filename the name of the Server Profile file to be applied for the Primary server for example profileO1 dat SECONDARY_SERVER_PROFILE FILENAME This parameter is the set of Server Profile configuration parameters to be applied for the Secondary S2 SIP server filename the name of the Server Profile file to be applied for the Secondary server for example profile02 dat TECH_SUPPORT_LABEL label_string This parameter configures the label used for the Support soft key on the licensing screen The user can call the Technical Support service by pressing this soft key The default value of the label is Support label_string label characters Maximum length of the string is 6 alpha numerics characters Note The label appears if the TECH SUPPORT _ADDRESS parameter is defined TECH_SUPPORT_ADDRESS addr_string This parameter configures the URI of the Technical Support service If the IP Deskphone licensing verification fails then special dialog 86 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the device configuration file appears where the IP Deskphon
504. tificate request is the format and location of the name that is requested for the device certificate The server presented with a device certificate by the IP Deskphone always confirms the authenticity of the certificate by verifying that the issuer of the device certificate is trusted by the server and that the signature on the device certificate is authentic by performing certificate chain validation A server also performs verification based on the name contained in the device certificate Therefore the name contained in the device certificate must be appropriate to the type of authentication that the server uses The Subject Common Name CN the full Subject Distinguised Name DN or the Subject Alternate Name SAN is used to determine if the entity has the necessary permissions For example if Microsoft IAS is used as the RADIUS server for EAP TLS authentication the CN in the certificate must be the User Principle Name UPN of a valid user registered in the Active Directory configured for remote access Other RADIUS or TLS servers can impose different conditions on the certificate name March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 253 Comments infodev avaya com Certificate based authentication Q Important Before deploying any solution you must identify what certificate validation criteria is enforced so that the correct certificate name is requested by the IP Deskphone Q Important Some SCEP
505. tings menu to configure the IP address Net Mask Enter a subnet mask In the Net Mask field Gateway Enter an IP address of the local gateway in the Gateway field March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 153 Comments infodev avaya com Device Settings on the IP Deskphone with SIP Software DNS IP1 and DNS IP2 Configure the Domain Name Servers DNS IP addresses DNS IP1 and DNS IP2 Ntwk Port Speed There are three options to provision the network port speed e Auto Link speed is auto negotiated with the network device and attached PC e 10BT Link speed is available for up to 10 Megabit Full Duplex on the network and the PC port e 100BT Link speed is available for up to 100 Megabit Full Duplex on the network and the PC port Ntwk Port Duplex There are three options available to provision the Network Port Duplex for Network Port Speed of 10BT or 100BT e Auto duplex is autonegotiated Avaya recommends that Auto Negotiate mode is used on the network and the IP Deskphone e Force Full duplex is forced to FULL Use Force Full mode only when the network is forced Full Duplex Otherwise a duplex mismatch results e Force Half duplex is forced to HALF Use Force Half mode only when the network is forced Half Duplex Otherwise a duplex mismatch results Disable Voice 802 1Q If 802 1Q is disabled standard Ethernet frames are transmitted If 802 1Q is enabled
506. tion file see VQMon configuration commands on page 92 These parameters provide threshold information to the IP Deskphone with SIP Software A report is sent to the server when these thresholds are exceeded Server set up The IP Deskphone with SIP Software works with Telchemy server software The name of the software is SQmediator and is available through Telchemy http www telchemy com The minimum version required is release 1 0 142 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com How VQMon works How VQMon works The IP Deskphone with SIP Software gathers statistics about the current call wnen VQMon is enabled Statistics are also gathered regarding the quality metrics of the current call The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ See Table 19 Glossary of RTCP XR metrics on page 143 More information on each of these metrics is provided in RFC3611 RTP Control Protocol Extended Reports RTCP XR When the IP Deskphone detects that a particular voice quality metric has exceeded a threshold defined in the Device Configuration
507. tion is obtained from the Hotline Service Enable parameter from the service package or the device configuration file The service package takes precedence over the device configuration file Service Package You can turn Hotline Service on or off through the Service Package or the device configuration file If the Hotline Service Enable parameter from the service package is configured as true the Hotline Service is enabled available from the service package Device configuration file The IP Deskphone uses the configuration parameters for the Hotline Service to indicate if Hotline Service is available and if a hotline call is in progress The following table describes the two configuration parameters in the device configuration file for Hotline Service Table 65 Hotline Service configuration parameters Parameter name Description Default HOTLINE_ENABLE Indicates if Hotline Service is enabled or disabled No indicates that Hotline Service is disabled HOTLINE_URL Used as To field of INVITE message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone The HOTLINE _URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone Hotline 214 SIP Software for
508. tivating Reset to Factory Setting using SSH PDT on page 329 You can request the following commands to the support team if you have any issues March 2015 printSetinfo SIP Software for Avaya 1200 Series IP Deskphones Administration 355 Comments infodev avaya com Diagnostics and troubleshooting e netinfo arpShow memShow e routeshow The command i displays the list of tasks with TID and STATUS fields For every task that has a SUSPEND status in the list enter the following commands ti Ox lt TID gt tt Ox lt TID gt checkStack 0x lt TID gt To print out a list of all supported commands and a short description of each enter the command when the PDT prompt is displayed as shown in this example PDT gt Device configuration file The following table describes the configuration commands in the device configuration file for alarms logs and diagnostics Table 122 Alarms logs and diagnostics configuration commands Component Flag Description PC Port Mirroring parameter which can be enabled and disabled in the Advanced Diag Tools dialog 356 PORT_MIRROR_ENABLE Comments infodev avaya com Determines whether the Port Mirror option can be enabled disabled or not through the IP Deskphone Advanced Diag Tools menu SIP Software for Avaya 1200 Series IP Deskphones Administration If PORT_MIRROR_ENABLE is configured as YES The Port Mirroring prompt in the Ad
509. tomatic provisioning defines provisioning control for each parameter You can either manually or automatically provision each parameter Each provisioning parameter provides an attribute that specifies if the parameter was previously provisioned manually or automatically SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Parameter source precedence rules The default value of the stickiness attribute is AUTO If the provisioning parameter is AUTO the IP Deskphone can receive the value from automatic provisioning sources based on the precedence rule If you manually change the parameter the attribute value is MANUAL If the attribute is MANUAL the provisioning information from automatic provisioning sources is ignored except for the standard DHCP parameters The AllAut softkey in the Device Setting s Auto dialog will return all parameters to AUTO The Set to Factory Default function returns all parameters to AUTO as well as resetting their value to the factory default value If you enable DHCP then the IP address the subnet mask and the default gateway which the IP Deskphone obtains from the DHCP server overwrites the manually configured value The value for EAP device ID and password can also overwrite the manually configured value If you configure stickiness and the current provisioning source does not provide the provisioning information for the particular parameter the last re
510. trast value Deskphones Value from 0 to 39 for Avaya 2007 IP Deskphone br Value from 0 to 15 Brightness value Avaya 2007 IP SIP Software for Avaya 1200 Series IP Deskphones Administration Deskphone Table continues March 2015 Comments infodev avaya com Configuration parameters Parameter Value Description bit Value from 0 to 6 Backlight timer Avaya 1100 Series IP Deskphones and Avaya 2007 IP 0 5 seconds Deskphone 1 1 minute 2 5 minutes 3 10 minutes 4 15 minutes 5 30 minutes 6 1 hour 7 2 hours 8 always on bold y for yes Enable bold font on phone and Expansion Module Avaya 1100 Series IP n for no Deskphones dim y for yes Enable screen dimmer Avaya 1100 Series IP Deskphones only n for no Error logging ar y for yes Enable automatic recovery n for no arl cr for critical Auto recovery level ma for major mi for minor II cr for critical Log level ma for major mi for minor in for information Security ssh y for yes Enable Secure Shell SSH n for no sshid 4 to 12 characters SSH ID Q Important Information is transferred in clear text when you provision this parameter using DHCP sshpwd 4 to 12 characters SSH password Table continues March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 113 Comments infodev avaya com Configure the DHCP Server 114 A Warning Parameter Va
511. trttttenttrttnnnnn nnn nen nnmnnn 183 Programmable KeySicreiianin a e ese cee mee aai E ear aE ee 183 Inbox outbox and instant message lOO iisssececsscseecyedcsaciecesncsyeressasdwesendssunsesexcegssaseusscneneeeszedess 184 Address BOOKS assisen ania aar aaee aae AE aa EAEE AEE E EOE OESS ORE 184 Userstatus ane E S E EEAS a E 185 DONONDIS Danena E a eer 185 Gall F rwardiNg eseni eaan anin nee aa A ere pe eee ree ernie ee ee ee 186 Present orim roere E EE E E cases auaseeee eo E 187 Notification Sre smrsam a sehsraixciatgcain ede aaadiaasacinedutiesceianadens icecuin cet weaaenaces 188 Account SEEING Neree nae E E E E E a ew baaextennacbiapurauatenbeanaunee 188 Feature dependencies and restrict On Sxcccccedicecscendcancmcseusbovesdaestcersadseaiaanead vebdeeeaee ees 189 P rformance characte SUC cess b veins ecenedeuetek enika a a a d aieia i aa a E EEN 189 CS 1000 Several keys with the same DN on a TN cecccceeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeaaeeeeeeeeea 189 Chapter 16 Features nsoni cineca eee arcana 190 Customizable banner for lOi nenene aea aeea Ea aa aE EE a eiae 190 Speed Dial SU isine teremine a A aeo osha ce cats eed ae esheets 192 Administration and use of the Speed Dial List feature cccccccseeeeeeeeeeeeseeeeeeeeeeeeeeaes 192 Speed Dial List Se UR se cas wees recede encase cece a R acess sn ane ead 193 Au to Retrieve lag scorso ea E aes ea 194 Busy Lamp PU Ma acetic cece aaan aE e E aa ERE EA a E EE EA 196 C
512. u cannot override the file signing of the Security Policy and Customer Certificates The acceptable values are YES Signing is required NO No authentication check is performed The default value is NO e FP_PRESENTED If the resource file is not signed and if there are no customer certificates then you are prompted with a Finger Print display with the option to accept or reject e FP_ENTERED If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept 272 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Security policy file updates e SUBJ_ALT_NAME_CHECK_ENABLE Checks the Subject Alternative Attribute in the presented certificate The acceptable values are YES and NO The default value is NO e CERT_EXPIRE is for certification expiration policy The acceptable values are DELETE_CERT LOG_EXPIRE NO_EXPIRE_LOG DWNLD_CFG_ACCEPT defines how TFTP configuration authenticates when there are no customer certificates on the phone The default value is VAL_ACCEPT The acceptable values are VAL_ACCEPT VAL_MANUAL_A VAL_MANUAL_B DWNLD_CFG_SIGNING defines if configuration files are forced to be signed when a customer certificate is installed The default is NO The acceptable values are NO automatically accept the downloaded file without authentication YES fi
513. uld be set to YES in the Network Configuration menu e Auto Provisioning for the Provisioning Server is enabled on the IP Deskphones Check the Provision Server option check box in the Network Configuration gt Auto menu e There is access to Avaya IP Office Manager e There are no network outages during migration The DHCP server the CS 1000 system and Avaya IP Office are available in the network There are no power outages during the migration A power outage during the software upgrade can cause corruption of the IP Deskphone software As a result the IP Deskphone might not be able to start up and may require repair Related Links Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 401 Before you begin Obtain the SIP software images for the IP Deskphones SIP Software Release 4 4 or later is recommended Related Links Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office on page 401 Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office About this task If you have IP Deskphones running UNIStim firmware on a CS 1000 system and you want to migrate the IP Deskphones to Avaya IP Office use the following procedure 402 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Procedure Migrating IP Deskphones with UNIStim firmware from CS 1000 to IP Office 1 Create configuration files for the 1220 and 123
514. ult limit is 100 x the maximum number of outbox entries MAX_REJECTREASONS x used to restrict the maximum number of Call Decline Reasons Prefs gt Feature Options gt Call Decline Reasons and takes a number as a parameter The default limit is 20 X the maximum number of reject reasons MAX_CALLSUBJECT x used to restrict the maximum number of call subjects Prefs gt Feature Options gt Call Subject and takes a number as a parameter The default limit is 20 x the maximum number of call subject reasons MAX_PRESENCENOTE x used to restrict the maximum number of presence notes and takes a number as a parameter The default limit is 20 x the maximum number of presence notes that an IP Deskphone can receive USE_PUBLISH_FOR_PRESENCE YES NO This parameter specifies whether to send the PUBLISH request when changing the Presence state YES send the PUBLISH request NO do not send the request DEF_LANG language a command used for configuring the default language file without filename extension Note that the corresponding language file must be downloaded and stored in the IP Deskphone through the LANGUAGE section in Provisioning If the language file is not stored in the IP Deskphone the default language English is used language name of language file used by default without filename extension March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administratio
515. un SE A Utility Services Administration Legal Noce Softy are Version WMiscelleseeus o Welcome to the Ublity Services Adrwnstration Interface The page slows the various elements of Utiaty Sernces to be monitored and controled Ping Host tance wae the mane te the lah for navigation 1Pv Ping Hest Upload Files Unity Services Backwp and Restore Customer Banter Firewall Py Firwe sll 1D v6 ADVO Sermngs Conor 1P Phone Servage Editor 1P Phan gore M Lope Displey Gtemees Displey Server Porre sre Manage Phone Pirmu sre Schedule Phone File Dowedoad a Figure 93 Utility Services Administration In the menu list on the left click IP Phone Tools gt IP Phone Custom File Upload The IP Phone Custom File Upload page opens SIP Software for Avaya 1200 Series IP Deskphones Administration 397 Comments infodev avaya com UNIStim IP Deskphone migration from CS 1000 to Avaya Aura Avaya Aura System Manageme P Phone Custom File Upload Otaplny Castors Owectory Uptoad Canton thes and Ac tre ate Figure 94 IP Phone Custom File Upload page d Click Browse and navigate to the created ZIP archive containing the provisioning files e Click the Upload Custom Files and Activate button f Return to the IP Phone Custom File Upload page after the files have uploaded g Click Display Custom Directory and make sure that all files from the zip archive are listed Note If some of the files already exist on t
516. unicate with the proxy Note The FAST_EARLY_MEDIA_ENABLE option must be set to NO to support SRTP Last successful or unsuccessful logon You can configure the IP Deskphone to provide the user with logon feedback regarding the last successful logon or the last unsuccessful logon and provide the local time at which logon feedback was logged assuming that the IP Deskphone has the correct time configured The time is correct when the IP Deskphone successfully retrieves the correct time during a successful logon process or through the use of SNTP The display of a logon success and failure notification is local only to the IP Deskphone being used and displays the last time that a user successfully logged on to the IP Deskphone or failed to log on to the IP Deskphone SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Last successful or unsuccessful logon The figures shown below provide examples of the IP Deskphone display screen based on the configuration of the IP Deskphone and whether Login Notify is enabled or not The following notification appears on the display screen when the user login ID or password is incorrect and log in fails Note The server recognizes account login failure thresholds After a configurable number of failures the server temporarily disallows login attempts for an account The IP Deskphone does not display any indication of this lockout
517. unication Manager Session Manager The PPM is a web service that runs as part of the Avaya Aura Session Manager and the System Manager PPM processes SOAP messages over HTTP HTTPS with digest authentication PPM is responsible for maintaining and managing an end user s personal information in the system This information includes but is not limited to contact list information profile information session history access control lists and other permissions management In addition to communicating with other server components for managing the data within the infrastructure servers the PPM also interfaces directly with end clients SIP 4 4 supports the following functionality with PPM e retrieving contact list from PPM e adding and deleting contacts updating contact e searching user e retrieving E911 numbers e PPM reboot mechanism Configuration parameter The ENABLE_SERVICE_PACKAGE configuration parameter is expanded to include the value PPM which switches the mode to obtain PPM data Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Configuration on page 373 Contact lists and PPM on page 373 Emergency numbers on page 373 Global search with PPM on page 374 PPM reboot mechanism on page 374 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 25 Comments infodev avaya com New in this release Global search with PPM When PPM is enabled and a global se
518. used as the To field of INVITE message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Deskphone The HOTLINE_URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone The default value is Hotline SESSION_TIMER_ENABLE YES NO indicates if the session timer service is enabled or disabled The values are Yes and No The default value is Yes YES the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 NO the Session Timer Service is disabled SESSION_TIMER_DEFAULT_SE indicates the default session expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in units of delta seconds The default value is 1800 SESSION_TIMER_MIN_SE indicates the minimum session expiration in seconds The default value is 1800 SET_REQ_REFRESHER 0 1 2 indicates what refresher value is configured in the initial session request The values are 0 1 and 2 The default value is 0 0 indicates that the refresher is omitted 1 indicates that the refresher is configured to UAC 2
519. user does not have to log on to make an emergency call During an emergency call the user cannot make outgoing calls is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a call waiting tone cannot transfer join or conference the emergency call place the emergency call on hold or park the emergency call cannot receive an incoming call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the emergency call in most cases Only an emergency center or operator can disconnect the emergency call If the user attempts to disconnect after the call has been made the IP Deskphone switches to loudspeaker If the loudspeaker mode is already on the connection remains Note If E911_TERMINATE_ENABLE is provisioned then the caller can terminate the call to emergency services even after the connection has been made cannot change Audio Quality can reply to IM pop ups which are operational during an emergency call During an emergency call the keys function as follows the Services Inbox Outbox and Address Book keys are all disabled a right click of the mouse does not show the services menu the conspicuous keys are disabled the mute key and hold key are disabled the increase and decrease volume keys remain functional the feature keys are visible and all except the speed dial keys are functional Shut down and restart If
520. uthenticated during software download If the FW authentication fails the IP Deskphone displays an error message and continues operation with the existing FW image DIALING_PLAN used for configuring dialing patterns and the format of originated URIs in the SIP message 50 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the SIP provisioning files LANGUAGE simple text files containing all text prompts used by the IP Deskphone Language files are used for the localization of the IP Deskphone without software upgrade Each language file has a header that contains a software load version with which this file is associated Language files are signed by Avaya and are authenticated by the software for security reasons The following languages are supported The language filename used in this section has the format lt language gt Ing where lt language gt is the language name from the following list Czech Danish Dutch Finnish French German Hungarian Italian Japanese Latvian Norwegian Polish Portuguese Russian Slovenian Spanish Swedish Turkish TONES standard in the Telecommunications Standardization sector of the International Telecommunications Union ITU T The IP Deskphone supports custom tone files The tone files must be WAV files with the following specification A law or u law 8
521. uto QoS Votce Ctrl DSEP Voice Media DSCP 07 PC Port Enable PC Port Speed PC Port Duplex PC Port UntagAll OSa Daca 930Z 1O Data VLAN 09 Provision Server 10 PVQMon 11 NAT Signal NAT Media NAT Config SLU Neil ae STUNTS ITE 12 Stickiness Cached IP Ignore GARP 13 Menu Lock Enable 14 Auto Recover Flag 15 Screen Contrast Screen Backlight 16 Headset Type 17 SRTP Enabled SRTP Mode SRTP Cipherl SRTP Cipher2 18 SSH Enable SSH User ID SSH Password SFTP Enable 1 Says WINS Pesci March 2015 paran PerorNey BIES 1100 series only SIP Software for Avaya 1200 Series IP Deskphones Administration 133 Comments infodev avaya com Provisioning the IP Deskphone Device Settings Sio WES Wore Sip TLS Port 20 Keep Alive Typ Connection Keep Alive 21 Register Retry Time Register Retry Max Time 22 Login Notify Login Notify With Time 23 IPv6 Enable 24 FIPS Enable Manual provisioning parameters Use the Device Settings menu to manually provision the IP Deskphones Double press the Services key You can press the number associated with the menu item or you can use the navigation keys to scroll through the list of items Use the keys in the following table to provision the parameters for the IP Deskphones Table 17 Keys and descriptions Key Description Up Main dialog Scroll dialog up highlight does not move In list move hi
522. utomatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context avaya com user phone amp amp t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context avaya com user phone The timeout of stopping the collection of digits is 7 seconds March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 99 Comments infodev avaya com Creating the provisioning files The pound sign at the end of the digit map causes the IP Deskphone to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many features of POSIX EREs that DRegex does not support The dialing plan uses DRegex instead of ERE The following rules demonstrate the use of DRegex Table 8 DRegex rules Entity Matches Character Digits 0 9 and A D case insensitive A D only for military requirements The character The character character selector Any character in selector digit selector range1 range2 Any digit 0 9 not in select
523. v avaya com Speed Dial List feature greater than one 1 and less than or equal to the available number of programmable keys the following events occur 1 The IP Deskphone checks for a previously loaded Speed Dial List file a file containing the contents of the speed dial list which must be properly configured and uploaded to the IP Deskphone through provisioning 2 The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST_KEY_INDEX to hold the Speed Dial List 3 If the key defined for use by the Speed Dial List is already in use the defined key is overwritten and is assigned Speed Dial List functionality 4 The Speed Dial List feature key uses the label that is provided in SPEEDLIST_LABEL and cannot be modified by the end user The following screen describes the feature key used by the Speed Dial List in the feature key programming interface Program key Key 2 Steve Key 3 Bill Key 4 Tom Key 5 Key 6 Speed Dial List View Edit Bulk Back m y a a Hl Figure 19 Main feature key programming screen showing Speed Dial List provisioned on key 6 A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for that key is provided through provisioning When the user presses the feature key provisioned as a Speed Dial List the list of speed
524. vanced Diag Tools dialog is enabled and you can activate or deactivate the Port Mirror option If PORT_MIRROR_ENABLE is configured as NO the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed the option is deactivated by force and you cannot access the Port Mirror option Table continues March 2015 Device configuration file Component Flag Description The values are YES and NO The default value is NO disabled Memory Monitor MEMCHECK_PERIOD Determines the time period in seconds when the Memory Monitor wakes up after start up or the last memory check attempt e The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs SIP traffic monitor DOS_PACKET_RATE Determines the maximum number of packets per second that is allowed SIP_traffic monitor DOS_MAX_LIMIT Specifies how many packets past DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped e If packets are received at a rate of DOS_PACKET_RATE 1 then packets start getting dropped after the time specified in DOS_MAX_LIMIT in seconds SIP traffic monitor DOS_LOCK_TIME Specifies the amount of time in seconds the IP Deskphone stops processing packets after DOS_MAX_LIMIT is reached e If DOS_PACKET_RATE is lt 1 other values are ignored and packets are not dropped Logging System LOGSIP_ENABLE Allows t
525. ve a codec from the list you must first blank the entry or change it to an invalid codec name in the Device Configuration file Codec preference selection on the IP Deskphone The Audio Quality Settings screen on the IP Deskphone allows the user to select an exact codec by name This grants the user full control over the audio settings used for inbound and outbound calls The list of codecs is populated with the names of the codecs provided during Device Configuration If a text descriptor is provided for a codec in the Device Configuration file it appears after the codec name The Audio Codec Ordering screen allows the user to modify the order of preference of the codecs To change the list of available codecs you must perform an update through Device Configuration The IP Deskphone creates the ordered list from the list of codecs in the Device Configuration file The user can reorder the list using the Preferences menu on the IP Deskphone On subsequent Device Configuration updates at start time or during other updates the ordered codec list of the user is synchronized with the list in the Device Configuration file This synchronization makes both lists equal If the user creates an order that is different from the one in the Device Configuration file the IP Deskphone appends it to the end of the list March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 241 Comments infodev avaya com Audio codecs Codecs prefe
526. ve soft keys for the Logging Systems screen Context sensitive soft key Action Apply Applies the setting and returns to the parent screen Back Dismisses the setting and returns you to the parent screen The following table describes the function of the Navigation keys for the Logging Systems screen Table 120 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen Right and left arrows Navigates through the signs Enter Switches the value of the selected sign from ON to OFF and OFF to ON You can enable or disable SIP logging using the following command in the Device configuration file 350 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Problem Determination Tool PDT LOGSIP_ENABLE Yes No If the parameter is Yes the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log file in FFS If the parameter is No the SIP logging Manager is not active and there is no logging of incoming and outgoing packages into the log file in FFS The default parameter is No Problem Determination Tool PDT The IP Deskphone with SIP Software contains special services that monitor the performance and various other states of the IP Deskphone These services also automatically collect problem data and provide symptom analysis support for
527. verridden by names specified in the user cfg file e DEFAULT_ADDRESSBOOK_FILE e DEFAULT_SPEEDDIALLIST_FILE e DEFAULT_CUSTOMKEYS_FILE For more information about the Device Configuration file see Feature configuration commands on page 65 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 205 Comments infodev avaya com Features SIP Domain DNS Lookup feature The DNS Lookup feature enables the IP Deskphone to discover IP addresses for a specified SIP domain using DNS There are two ways the DNS Lookup feature can provide SIP domain IP addresses to the IP Deskphone 1 using DNS SRV records refer to RFC2782 2 using DNS A AAAA records IPv4 IPv6 address records How DNS lookup works One or two IP addresses can be configured for a particular SIP domain primary and secondary IP addresses SERVER_IP x _1 SERVER_IP x _ 2 where x the domain number from 1 to 5 If the IP Deskphone attempts to log on using these configured addresses and fails to do so the IP Deskphone then tries to discover the IP addresses using DNS If there is no primary or secondary SIP domain IP address configured then the IP Deskphone uses DNS to determine the IP address If only SERVER_IP x _2 is configured SERVER_IP x _1 is 0 0 0 0 then DNS Lookup is used first if DNS Lookup fails only then is the secondary IP address tried The DNS Lookup feature tries to obtain SIP domain IP addresses through DNS SRV rec
528. ves as if there was no profile If the AUTOLOGIN_ENABLE parameter in the profile is configured as 2 or USE_AUTOLOGIN_ID the IP Deskphone performs a soft reset After the soft reset users specified by the AUTOLOGIN _ID_KEY _AUTHID_KEY _PASSWD_KEY configuration parameters are logged in If the profile does not contain the AUTOLOGIN_ ENABLE parameter the parameter from the System Configuration file is used Note Auto login user names and passwords are not printed using the prtcf g command as they are not stored in the system configuration file and are secure parameters which should not be displayed Example of Auto Login parameters in config file The following example shows the AUTOLOGIN parameters as they might be used in phone s config file In this example the PROMPT_AUTHNAME_ENABLE is YES so the AUTOLOGIN_AUTHID_KEYnn parameter is included for each login TOLOGIN ENABLE USE AUTOLOGIN ID OMPT AUTHNAME ENABLE YES T DN Key 1 z DC KEYO1 7903 mydomain com THID KEY0O1 steven SWD KEY0O1 7654 C is TOLOGIN ID KEY02 7904 mydomain com TOLOGIN AUTHID KEYO02 steven TOLOGIN PASSWD KEY02 7654 a a D PY be E E D PNUD O O men O e DN Key 2 5 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Address Book Address Book Overview The IP Deskphone with SIP software suppo
529. ware conversion An IP Deskphone with SIP Software can operate with a TFTP FTP or HTTP file server 44 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Chapter 6 Creating the provisioning files Q Important If you have UNIStim software on your IP Deskphone the software must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Deskphone software on page 122 for instructions on how to convert the software on an IP Deskphone from UNIStim to SIP If the IP Deskphone is installed with SIP Software further SIP Software upgrades can be done with a TFTP an FTP or an HTTP server How provisioning works Provisioning is performed without interaction with the Call Server The Avaya 1200 Series IP Deskphone with SIP Software connects directly with the provisioning server in order to retrieve software files and configuration files In this case the provisioning server is not to be confused with the IP Client Manager on the Call Server The methods of provisioning are as follows e Automatic provisioning at power up After the IP Deskphone powers up or is reset it checks the provisioning server for the latest files e Provisioning through user interaction While logged in to the phone the user can manually check for updates by pressing the Services context sensitive soft key and selecting Check for Updates
530. where xxx is the UNIStim version number appropriate for the hardware release of your IP Deskphone for example O62ACS5L and yyy bin is the filename containing the version number for example SIP12x004 01 03 00 bin 4 Power the IP Deskphone off and on The IP Deskphone reboots and contacts the TFTP server upon bootup and downloads the new UNIStim software 328 SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Reset Factory Settings support Reset Factory Settings support A configured IP Deskphone can be reset to factory defaults to clear all stored information and preference data By activating this mode the data stored on the IP Deskphone is erased and the administrator can reconfigure it for a new user The IP Deskphone resets data stored in the EEPROM to factory defaults and erases files in TFFS There are two ways to activate Reset to Factory Settings 1 by entering a Special Key Sequence SKS or 2 remotely using SSH PDT After you activate Reset to Factory Settings the action is registered in the ECR log file Activating Reset to Factory Setting by SKS 1 At any point while the IP Deskphone is operating press the Special Key Sequence SKS 2 Enter the following command 73639 lt MAC gt or renew lt MAC gt For example the MAC address AlB2C3D4E5F6 canbe translated to 212223343536 Therefore the SKS would be 73639212223343536 Aft
531. wo variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer SIP Software for Avaya 1200 Series IP Deskphones Administration March 2015 Comments infodev avaya com Create the Dialing Plan file There must be a domain name defined and the domain name can be represented by any variable In the dialing plan example given in Create the Dialing Plan file on page 96 the domain name is represented by n The variable definitions take the form Figure 5 Sample dialing plan variable definitions For example 1 avaya com 2 Avaya 3 4 com 5 Avaya com t 10000 default timer is 10 seconds a Avaya com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp Figure 6 Sample dialing plan digit map section The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial step The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx After this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are a
532. work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 NO disables implementation of support for RFC3581 This is the default option Note To provision USE_RPORT the IP Deskphone must be rebooted after the device configuration file is updated EXP_MODULE_ENABLE YES NO YES the IP Deskphone detects and enables an Expansion Module NO the IP Deskphone does not detect an Expansion Module This is the default option MAX_RING_TIME x an integer between 30 and 600 that configures the number of seconds for incoming calls to ring before ignoring them 0 is a special value which disables this feature The default value is 0 ENABLE_UPDATE YES NO YES enables UPDATE message support and adds UPDATE to ALLOW header This is the default option NO disables UPDATE message support Note ENABLE_UPDATE is provisioned after user logoff PROMPT_ON_LOCATION_OTHER YES NO YES prompt the user to select new location if location other was previously selected NO do not prompt the user to select new location if location other was previously selected This is the default option VMAIL vmail_number is the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as a parameter This is the default link for a new user profile only Individual users can customize the link through Pr
533. ws the administrator to display or hide the Call soft key when viewing Instant Messages IMs The default setting is YES YES the Call soft key is displayed NO the Call soft key is not displayed FORCE_CFWD_NOTIFY YES NO allows the administrator to force the behavior of the DEFAULT_CFWD_NOTIFY value on all users who login to the IP Deskphone The default setting is NO YES the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user NO the configuration value is not forced into effect for the user ALPHA_ORDER_LOC LIST YES NO This parameter allows the administrator to specify whether the Location list should be sorted or not The default value is YES YES the list should be sorted NO the list is displayed as is ENABLE_SERVICE_PACKAGE YES NO PPM toggles the subscription to the Call Server service package When the IP Deskphone connects to a Call Server that does not recognize the service package the subscription for the service package fails If this happens ad hoc conferencing is not available even if the Call Server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value YES the IP Deskphone downloads the service package only with AS 5300 and CS 2000 NO the IP Deskphone does not download the service pac
534. xxBoot cfg file is located 13 Press the OK soft key until the following menu is displayed The End of Menu Apply Auto Cancel 14 Press the Apply soft key The IP Deskphone reboots and searches for the 12xxBoot cfg file at the IP address of the TFTP provisioning server that you entered manually After reading the 12xxBoot cfg file information the IP Deskphone downloads and installs the specified SIP software using the specified protocol and provisioning server IP address This can be the same provisioning server as the one where the 12xxBoot cfg file is located Once the software image is installed the IP Deskphone reboots again and looks for the standard SIP configuration files listed in the following table The IP Deskphone then follows the 12xxSIP cfg file instructions Model Config file name 1220 IP Deskphone 1220S IP cfg 1230 IP Deskphone 1230SIP cfg Related Links Downloading the 12xxBoot cfg file on page 118 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 121 Comments infodev avaya com Chapter 10 Upgrade and convert the IP Deskphone software Introduction This chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNIStim software to SIP Software In order to upgrade an IP Deskphone with UNIStim software first determine if you have the minimum UNIStim software release on the IP Deskphone O62AC5L If your IP Deskphone is installed wit
535. xy e USE_PUBLISH_FOR_PRESENCE must be set to YES USE DEFAULT _DEV_CERT must be set to YES to use the default device certificate for the TLS connection to Avaya Aura to work with the contact list stored on Avaya Aura Session Manager e ENABLE_SERVICE_PACKAGE must be set to PPM In the phone s Communication Profile check Presence Profile and select the appropriate Presence Server from the drop down list Presence states Presence dialog has been expanded to include the list of activities according to RFC4480 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 23 Comments infodev avaya com New in this release The following activities are available when RPID PRESENCE_ENABLE is set to YES Appointment Permanent absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Holiday Spectator In transit Steering Looking for work Travel Lunch TV Meal Vacation Meeting Working On the phone Worship Performance Unknown To set the desired presence state and activity the IP Deskphone user must open the Presence dialog select the presence state Connected or Unavailable and then select the desired activity Any combination of presence state and activity can be selected Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 Presence status in Address Book on page 24 Presence status in Address Book The status dialog of the Address Book display
536. y prompted to select the new state The new state is applied to all registered accounts If you use a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After you press a single account Presence programmed key e If the account is already set to the programmed presence state the account is set back to the Connected presence state e If the account is not already set to the programmed presence state the account is set to the programmed presence state After you press the all accounts Presence programmed key e If all accounts are already set to the programmed presence state all accounts are set to the Connected presence state e If all accounts are not already set to the programmed presence state all accounts are set to the programmed presence state As like the Call Forwarding keys if you do not perform any Presence operation you can use the single and all keys as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The IP Phone and all states are applied by sending a message to the SIP proxy which can choose to not accept the change As a result it is possible for a set all presence operation to not configure all accounts to the programmed presence if you press the Presence key again another attempt is made to apply the programmed presence to all accounts It is mo
537. y support the G722 64K option Related Links Avaya Aura support for 1200 Series IP Deskphones on page 368 March 2015 SIP Software for Avaya 1200 Series IP Deskphones Administration 389 Comments infodev avaya com Chapter 39 Device configuration file with Avaya Aura This chapter describes the parameters required in the device configuration files for the 1200 Series IP Deskphones when the IP Deskphones are used on Avaya Aura Note The symbol preceding a line of text indicates a comment in the device configuration file Device configuration file IP OFFICE ENABLE NO Enable the use of Personal Profile Manager with Avaya Aura SM CM ENABLE 3WAY_C DDR_BOOK_MOD OD ENABLE NO ALL YES E LOCAL E PACKAGE PPM LPP PRECEDEN CE ENABL E NO RANSF GI RFC3261 R_TYPE OLD TYPE RFC D mH Z UO Pp EDIRECT_TYPE 3261 RFC3261 VMAIL Voice mail an example Voice mail VMAIL 33000 Local Priva DISABLE _ PRIVA extension must be the actual number the following is only extension dialed when Messages key is pressed cy feature disabled in favor of Calling Number Block FN GI CY UI YE S 390 SIP Software for Avaya 1200 Series IP Deskphones Administrat

Avaya SIP Software for 1200 Series User's Manual

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