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Avaya SIP Software 3.1 for 1100 Series User's Manual

1. 2 Software Version 3 00 09 02 Hardware ID xxxxxx 3 Set IP xxx xxx xxx xxx could be in IPv4 or IPv6 format 4 Sub Mask xxx xxx xxx xxx could be in IPv4 or IPv6 format 5 GateWay XXX XXX XXX XXX could be in IPv4 or IPv6 format 6 Voice VLAN Priority 6 7 Voice VLAN ID 6 8 DHCP Respond String 9 Servers Information S01 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S02 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S03 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 S04 IP XXX XXX XXX XXX Port 4100 Act 1 Retries 5 10 Provisioning Server XXX XXX XXX XXX The following table describes the function of the context sensitive soft keys for the IP Set and DHCP Information screen Table 53 Context sensitive soft key for the IP Set and DHCP information screen Context sensitive soft key Action Up and down arrows Use the up and down arrows to scroll the screen The following table describes the function of the Navigation key for the IP Set and DHCP Information screen SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 309 Diagnostics and troubleshooting Table 54 Navigation Return Press the Return context sensitive soft key to cancel this screen and return to the Diagnostics menu Network Diagnostics tools The Network Diagnostics Tools menu provides access to ping and trac
2. 193 Preemption RN ee ee cd ane eg ean BEA Ae Ren 1 93 SRTP See 201 Preinstallation Checklist ccccccccccceeeeeeseeeeseeeeeeeeees 25 SSH pins SSCgSHSESSAnPRENRERS Aa PRScod aiaa naea 201 202 Proactive Voice Quality Monitoring PVQMon or VQMon A TR E Nace deny bara Sateen om AAA TN OE AAEE EA EEA EE AE 129 a E ee eee Provisioning error displayed EEEE NAE 303 System COMMANA S sessi anned anie aitaa EaR 91 Provisioning file example 28 Provisioning file supported Sections 2 ee 28 T Provisioning Server eeeeeeececeecaeeeeeeeeeeeeeeeeeeeeees 27 Provisioning updates sseeeessrreeeersrrneenserrrnennennennna 27 TCP operation OVerVIEW ceecceceeeeesseeneeeeeeeeeeeeeesees 203 PVQMon or VQMon Server set up eceeeeeeeeteeee 130 Three port switch and VLAN functionality 181 TLS operation OVErViOW 0 eccessecceeeesessteeeeeeeeenaees 203 Q Tone configuration COMMANAS ceeeeeeeeeeeeeeeeeees 85 T l REEE A AETA E TS 300 QoS and ToS COMMANAS cccceeseeeeeeseeeeeeeeeeeeeaes 82 feanisportiayer pialacals 348 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 U V Upgrade and convert the IP Deskphone software 107 Vertical services MADN 151 Upgrade the SIP Software e esetstrneseseenennnent 107 oice VLAN and Data VLAN 181 Upgrade the UNIStim software version 00 110 l U d
3. eeccccsssseeeeeeeeeeeneeneneeeeeeeeesseeeeeeeeeeesenneees 101 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 3 Configure the DHCP server to support SIP IP Deskphone class identifier eee eeeeeeeeseeeeeneeeenaes 101 Requested Device Sotiris parameta S aiina tedden a aa 102 DHOF VEAN ANO DHSEOVE onua E Teeter t rer one tren le hiverererreer rerrcer ttre 103 Chapter 8 Install the IP DeSkphone cccccccesesseeeeeeeeeeeseneeeeeeeeeeeenseeeeeeeeeeeeeeeeeeeeneees 105 Chapter 9 Upgrade and convert the IP Deskphone Software cssscccsssseseeeseeees 107 Upgrade the SIP Software on the IP Desk phone iiccscccscecrvssicscnsvcardrnnniecastsis aias 107 Upgrade tothe miimi UNIStm SOWAS iini i E aea i aa 108 Convert UNIStim software to SIP Software on the IP Deskphone sssssessssssssssssssesssrsssrrnessrnrssesssens 113 Convert SIF Software to CIN STD SOAVE aeiiae anei ansena EEk EER SENEE 115 Chapter 10 Provisioning the IP DeskphoneS sssssssssnsssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 117 Manwal TSUN onrar a a a a 117 Anoman MEAO ienna 117 E E ET 1 EEE T E A T E E P E E E E E ea 118 Provsiining IF Deskphone parameta Sonasi i iaia 118 Configuring parameters manually for the IP Deskphone sessssessrersrsreresrissressrussrnerenernneruneruessnersnasnnnnnne 119 Configuring parameters automatically for the IP Deskphone ssessessreresssresrrerensrusrnnerenenarnnereera
4. FW Firmware load section DOWNLOAD_MODE AUTO VERSION SIP1120E03 02 16 00 PROTOCOL TFTP FILENAME SIP1120e03 02 16 00 bin DIALING_PLAN Dialing plan section DOWNLOAD_MODE AUTO VERSION 000024 28 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the SIP provisioning file on the provisioning server Language files section Images section Tone files section Licensing section Security Policy section Device certificate section Root certificate section Certificate Trust List section Login banner section LANGUAGE DOWNLOAD_MODE AUTO DELETE_FILES YES VERSION 000024 FILENAME French_d24lang FILENAME Portuguese_d24 lang FILENAME Czech_d24 lang FILENAME Russian_d24 lang IMAGES DOWNLOAD_MODE FORCED VERSION 000003 FILENAME mountains png FILENAME sunrise png TONES DOWNLOAD_MODE AUTO DELETE_FILES YES VERSIO 000003 FILENAME ring wav LICENSING DOWNLOAD_MODE AUTO VERSTO 000001 FILENAME ipctoken cfg ESHCRE OTe yg DOWNLOAD_MODE AUTO VERSIO 000001 PROTOCOL AE FILENAME SeCCROlene ye texts DEV_CERT DOWNLOAD_MODE_AUTO VERSIO 00000
5. Note If the default value is acceptable the ENABLE_USB_PORT configuration command is not required to be in the device configuration file If change is required the ENABLE_USB_ PORT configuration command must be placed in the device configuration file with the new value USB_MOUSE YES NO This parameter enables or disables the USB mouse The dafault is NO YES enables the USB mouse NO disables the USB mouse default Note If the default value is acceptable the USB_MOUSE configuration command is not required to be in the device configuration file If change is required the USB_MOUSE configuration command must be placed in the device configuration file with the new value USB_KEYBOARD YES NO This parameter enables or disables the USB keyboard The default value is NO YES enables the USB keyboard NO disables the USB keyboard default Note If the default value is acceptable the USB_KEYBOARD configuration command is not SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 75 Configure the provisioning server USB_HEADSET YES NO USB_MEMORY_STICK YES NO ATA_REGION reg_ string required to be in the device configuration file If change is required the USB_KEYBOARD configuration command must be placed in the device configuration file with the new value This parameter enables or disables the USB headset The default value is NO YES ena
6. RSA_WITH_AES_128_CBC_SHA RSA_WITH_AES_256_CBC_SHA default SIGN_SIP_CONFIG_FILES This parameter overrides the file signing of a file such as the device configuration file and the dial plan file You cannot override the file signing of the Security Policy and Customer Certificates The acceptable values are as follows YES Signing is required NO No authentication check is performed default FP_PRESENTED If the resource file is not signed and if there are no customer certificates then you are prompted with a Finger Print display with accept or reject options FP_ENTERED If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept SUBJ_ALT_NAME_CHECK_ENABLE This parameter checks the Subject Alternative Attribute in the presented certificate The acceptable values are YES and NO The default value is NO Note Currently only IPv4 IP Address is supported for this attribute CUST_CERT_ACCEPT_VAL_NO_CHECK This parameter is added to the existing values Acceptable values for this parameter are as follows VAL_NO_CHECK VAL_NO_MANUAL VAL_MANUAL_A default VAL_MANUAL_B SEC_POLICY_ACCEPT This parameter is for Security Policy File acceptance Acceptable values for this parameter are as follows VAL_MANUAL_A If the resource file is not signed and if there are no customer SIP Software for Ava
7. Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key ao an 2 Select 2 Local Diagnostics in the Local Tools menu by pressing the key in the Navigation key cluster or by pressing the number 2 3 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the number 4 Use the down arrow in the Navigation key cluster to scroll down the menu to Software Version 5 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version 0625039 UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone 0625039 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 If the version number is equal to or higher than 0625C39 go to the section Convert UNIStim software to SIP Software on the IP Deskphone on page 113 If the number is lower than 0625C39 see Upgrade UNIStim software to the minimum required UNIStim software on page 110 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before you convert to SIP Software Upgrade UNIStim sof
8. YES enables NTP NO disables NTP SNTP_SERVER ip_address This parameter is the IP address or FQDN of the NTP server that provides the time and date to the IP Deskphone If this is not specified the IP Deskphone does not generate any NTP requests ip_address the IP address of the NTP server in either Fully Qualified Domain Name FQDN or non FQDN format MADN_TIMER x This parameter configures the MADN polling timer interval the interval at which the IP Deskphone attempts to determine the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 This applies to the CS 2000 and Broadworks proxies x the time delay in seconds between queries to find the MADN group DN of a user The minimum value 900 MADN_DIALOG YES NO This parameter configures the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES subscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using the group of the user DEFAULT_CFWD_NOTIFY YES This parameter configures the ring splash which NO occurs when either local call forwarding or network based call forwarding have been enabled If this configuration value is enabled the IP Deskphone plays an abbreviated ring tone to remind the user that a call has been forwarded This configuration value only effec
9. ECS ELIN I variable between 10 and 25 bytes Although location is received it is not available to end user in this release of the SIP Software Extended Power via MDI Discovery Power Type 01 PD Device Power Source 00 Unknown There is no hardware support for determining the power source Power Priority 0010 High Power Value Maximum power required as shown below 1120E NTYSO3 8 1140E NTYS05 8 1165E NTY507 Software Revision Configure to the software version being used for example 0604D97 Manufacturer Name Avaya xy where xy is a 2 digit manufacturer code as shown below 1120 Code 01 1140 Code 01 1165 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 PC Client Softphone interworking TLV Fields Model Name Contains a string which specifies the IP Deskphone model for example IP Deskphone xxx where xxx is one of the following values 1120E 1140E 1165E PC Client Softphone interworking The interworking feature allows the user to access the functionality of the SIP 1100 Series IP Deskphone using a softphone client on their PC On an incoming call both the IP Deskphone and the PC Client Softphone ring When the user answers the IP Deskphone the softphone remains available for Instant Messages video and other multimedia features The IP Deskphone PC Client softp
10. Enter Use the Enter key to enter the editing mode for the active configurable field Config option in Network Diagnostics tools The Config screen provides access to additional configurable parameters used by testing routines You can access the screen by pressing the Config context sensitive soft key on the IP Deskphone after the Network Diagnostics tools screen is active The following screen appears SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 311 Diagnostics and troubleshooting IP 192 168 60 111 Hops Packet Size 1024 Ping Apply Back Figure 77 Network Diagnostics tools Config screen The screen contains the following configurable fields 1 IP The user can enter an IP address 2 Hops The number of hops used as a configurable parameter for tracert routine 3 Packet Size Size of the network packet used by the ping routine 4 Ping The number of ping packages The following table describes the function of the context sensitive soft keys for the Network Diagnostics tools Config screen Table 57 Context sensitive soft keys for the Network Diagnostics Config screen Context sensitive soft key Action Apply Applies settings dismisses the screen and returns you to the Network Diagnostics menu Back Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Network Diagnos
11. November 2012 Downloadable WAV files It is possible to customize the ring tones on the IP Deskphone with SIP Software Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Deskphone The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP Software to the provisioning server on page 28 The WAV files have a maximum size of 512 KB each for the IP Deskphone The file format is restricted to ITU T A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV files are downloaded to the IP Deskphone the WAV file names appear in Pref Audio Tones Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the applicable IP Deskphone User Guide SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 99 Configure the provisioning server 100 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 7 Configure the DHCP Server The DHCP server requires special configuration in Full DHCP mode The IP Deskphone with SIP Software obtains Device
12. TN1 TN2 TN3 TN 100001 TN 100002 TN 100003 CLS POA POD CLS POA POD CLS POA POD SCAMADN Key x SCR 5100 Key y SCR5100 Key z SCR 5100 Indication of Indication of ive Call ss an Active Call an Active Call Figure 19 SCA MADN Multiple Call Arrangement Multiple Call Arrangement MCA MADN allows as in progress calls as there are appearances of the DN e Acall on a DN appearance does not make other appearances busy they can receive or make calls e Activity on one DN appearance does not reflect on other appearances e There is no simple method for a DN appearance to bridge into or pick up a call on another DN appearance TNA TN2 TN3 TN 100001 TN 100002 TN 100003 MCAMADN Key x MCR6100 Key y MCR 6100 Key z MCR 5100 Call 1 Cali 2 idle Available for calls Figure 20 MCA MADN SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 149 Features The MADN SCA feature for CS 1000 requires you to configure PROMPT_AUTHNAME_ENABLE to YES in the device configuration file This prompts the end user to enter an Authentication ID that is different from the Login ID The following example shows a TN configured for SCA MADN HN LOG O 0 i UEXT SIPL With SIPU userl SCPW XXXX KEY O SCR 8000 KEY HOM WU xxx The following example shows a TN configured for MCA MADN TN 100 2 UEXT SIPL With SIPU user2
13. e If all accounts are not configured to forward calls to the key target call forwarding is activated for all accounts using the key target behaves like the forward none option If you do not perform any Call forwarding or DND operations you can press the single and all keys to switch one or all accounts between forwarding to key s target and not forwarding states The Call Forward mode and target is persistent for each account If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Presence After you select the Presence command from the Services menu you are prompted to specify which presence state of the account you want to modify The all option lets you set all accounts to the same presence in one operation If you select a single account the current state of the account is displayed You can change the current state of the account by entering the new presence state and note After you confirm the operation the new presence state is applied If the all option is selected no current state is displayed and you are immediately prompted to select the new state The new state is applied to all registered accounts If you use a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After you press a single account Presence programmed key e If the account is already set to
14. fdde blas doed 0 2 s Sr oera Nata fdde blas d9s0 0 2fe7 9tbc a0a a04 fdde blas d98Sd 0 2f87 9fbe a0a a05 fddesblas doed 0 21S foc a0a a0s fdde blas d9s0 0 2fe7 9tbc a0a al fdde bla8 d98d 0 2f87 9fbc a0a a08 fdde b1la8 d98d 0 2f87 9fbc a0a a09 fdde bla8 d98d 0 2f87 9fbc a0a al0a option sip domain sipl avayaexample com sip2 avayaexample com sip3 avayaexample com sip4 avayaexample com sip5 avayaexample com special parameters for client with MAC based DUID 00 01 02 03 04 06 client duid 0x001365FEF48D 288 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Configuring the DHCP server client with DUID 0x001365FEF48D gets this address DNS and SIP server addresses are assigned from the common options above address fdde b1la8 d98d 0000 2F87 9FBC OA0OA 0OAC8 client duid 0x0016ca0081f7 client with DUID 0x001365FEF48D gets this address DNS and SIP server addresses are assigned from the common options above address fdde bla8 d98d 0000 2F87 9FBC OA0A 0AC9 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 289 Internet Protocol version 6 290 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 18 SIP messages supported by the IP Deskphone SIP methods The table below provides a list of SIP messages supported by the IP Deskphone
15. forwarding is disabled locally on the IP Deskphone if DoD_Enable is turned on in the device configuration file Call Transfer Direct Available but precedence of the call is maintained Call Transfer Consultative Available A consultation call can have its own precedence level The transferred call uses the greater precedence level of the initial call and the consultative call Conference call Ad hoc conference Available The precedence level of the conference is the highest precedence level of all the joined calls Call Waiting Disabled Not available when MLPP is enabled Dialing plan Available with MLPP with support for World Wide Numbering available through the Call Server SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Multi Level Precedence and Preemption Feature Interaction with MLPP Do Not Disturb Incoming call with a Routine precedence level is rejected when Do Not Disturb is enabled on the IP Deskphone Incoming call with a precedence level higher than Routine is presented even when Do Not Disturb is enabled on the IP Deskphone Multiuser When MLPP is enabled only one user can be logged on to the IP Deskphone If an MLPP user is logged on to the IP Deskphone other user logons are blocked If anon MLPP user is logged on and a MLPP user attempts to log on then when the IP Deskphone detect
16. Advanced Diag Tools Provides information for setting up the following configuration parameters e Auto Recovery enable disable e SSH enable disable e Port Mirroring enable disable e User ID and Password for SSH Test Key Activates key testing mode How to access the Diagnostics menu To activate the Diagnostics menu access the Network menu by selecting one of the following steps e Press the Globe key twice on the IP Deskphone while the IP Deskphone is in the idle mode e Press the Prefs context sensitive soft key and then select the Network item in the Preferences menu The following screen appears 306 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com How to access the Diagnostics menu Network 1 Server Settings 2 Device Settings 4 Disable screensaver 5 Licensing 6 Lock Figure 73 Network menu screen After you access the Network menu the following options are available e 1 Server Settings e 2 Device Settings e 3 Diagnostics e 4 Disable screensaver e 5 Licensing e 6 Lock Select Diagnostics or press Back to return to the Network menu The following screen appears Diagnostics IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics USB Devices 6 Advanced Diag Tools 7 Test Key Select Figure 74 Diagnostics menu screen The following table des
17. Conversational R factor Voice quality metric based on burst packet loss and vocoder selection Delay One way delay which includes end to end delay jitter buffer delay and packetization delay Delay is calculated in milliseconds Inter arrival jitter The variation in packet arrival times due to transmission routing queuing delay through the network Jitter is calculated in milliseconds Listening R factor Voice quality metric based on burst packet loss transmission delay and burst loss SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Voice Quality Monitoring Metric Description MIU Media Information Unit MIU is a concept from VQMon An MIU can be any size down to a 10 millisecond 8 sample block An MIU means a frame in the i200x implementation MOS Mean Opinion Score A subjective measurement of the voice quality of a voice call MOS_CQ The VQMon conversational quality MOS score calculated for a call channel MOS_LQ The VQMon listening quality MOS score calculated for a call channel Packet loss rate The percentage of total packets loss versus packets received R factor A measurement of voice quality based on network impairments including burst packet loss delay and encoding decoding algorithm selection End of call report The IP Deskphone with SIP Software sends a report using VQMON Publis
18. SCPW xxXxx KEY O MCR 8001 KEV H OTE VE Note You must enter 8000 8001 as the Login ID and user1 user2 as the Authentication ID when you register to a corresponding user on an IP Deskphone Communication Server 2000 and Communication Server 2100 The Multiple Appearance Directory Number MADN feature allows a Directory Number DN to appear on more than one IP Deskphone with SIP Software The MADN with Single Call Arrangement SCA feature allows multiple IP Deskphones to appear as a single line to a caller Any one of the IP Deskphone phones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Deskphone with SIP Software With the MADN SCA feature configured on multiple phones of different registered SIP users the phones share one single DN An incoming call to this DN causes all the phones in the group to ring Any user of an IP Deskphone with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors 150 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Images
19. e The user must provide a valid user ID and password when the User ID field is empty and an application SSH or SFTP is selected If a valid user ID and valid password are not provided and the user presses the Apply context sensitive soft key one of the following error message appears Error User ID size 4 12 appears if a valid user ID is not provided Error Password size 4 12 appears if a valid password is not provided Error User ID size 4 12 Error Password size 4 12 appear if both a valid user ID and a valid password are not provided TCP TLS operation overview TGP is the alternative protocol the IP Deskphone uses when sending and receiving SIP requests Avaya recommends TCP for Avaya SIP enabled entities When a server initiates a TCP or TLS connection to the IP Deskphone the connection only lasts as long as the server chooses to keep the connection open a persistent connection is not maintained by the IP Deskphone How the IP Deskphone uses TCP TCP is a connection based protocol which means the IP Deskphone must first establish a connection with a target This is done using a three way handshake After the handshake process is complete and a connection is made the IP Deskphone can send data over the TCP connection The data which makes up a SIP request can now be sent and received by either side of the communication SIP Software for Avaya 1100 Series IP Deskphones Administrati
20. to the mini UNIStim Sof VQMon how it works cceeseeeeeseeecseeeceeeeeeeeeees 130 eae ee in ae im Software 7 VQMon configuration commands 00eeseeeeeeees 88 eee anita teeenteiesan eaten VOMON SEt UP 00 cceeecceccteeeeeeeeeeeeseseeeeeeeeeeeseeaea 12 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 349
21. 100BT Forced 100 BT PC Port Duplex Auto Auto negotiate Force Full Forced full duplex SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 125 Provisioning the IP Deskphones 126 Config option Options or input Description Force Half Forced half duplex Enable Data 802 1Q Checked 802 1Q header and features used Unchecked 802 1Q not used Data VLAN No VLAN Data VLAN not used Enter VLAN ID VLAN ID entered 1 to 4094 Data Priority bits Auto Use value from the info block or default of 7 0 to 7 Force all priority bits to chosen value PC Port Untag all Checked Removes the 802 1Q header from a packet before it forwards to the IP Deskphone PC port Unchecked Leave 802 1Q header on packets destined to the PC port Cached IP Checked Last IP Deskphone IP address info received is used if DHCP server not reached Unchecked Must receive response to assign IP Deskphone IP address Ignore GARP Checked IP Deskphone ignores Gratuitous ARP requests Unchecked IP Deskphone responds to Gratuitous ARP requests Provisioning Server URL Provisioning server IPv4 or IPv6 IP address Note Maximum of 1 Provisioning Server IP address can be configured Protocol Provisioning protocols TFTP Note e FTP If IPv6 is enabled only FTP protocol can be used SIP Software for Avaya 1100 Series IP Deskphones Administration Co
22. 247 or 251 DHCP option numbers less than 224 are reclaimed by the IETF RFC3942 Future changes in the DHCP protocol can force the IP Deskphone to stop sending these option requests Currently IP Deskphone with SIP Software does support the remaining listed options to maintain backward compatibility Length 1 octet The Length value is variable Count only the number of octets in the data field Data variable number of octets ASCII based format VLAN A XXX YYY ZZZ where VLAN A uniquely identifies this as the Avaya DHCP VLAN discovery request Each VLAN ID is followed by a plus sign if there are more VLAN IDs or a period to terminate the string There are a maximum of 10 VLAN IDs that can be configured in the current version Once IP Deskphone with SIP Software receives the DHCP offer containing the site specific Voice VLAN option the next DHCPDISCOVERY message is tagged with the Voice VLAN ID 104 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 8 Install the IP Deskphone Complete instructions to install the IP Deskphone including detailed figures and applicable warnings are given in the IP Deskphones User Guides The steps for installing the IP Deskphone are summarized in the following procedure Installing the IP Deskphone 1 Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are
23. ACK CANCEL BYE REFER OPTIONS NOTIFY REGISTER SUBSCRIBE Supported sip cc sip cc 01 timer replaces User Agent Pingtel 2 1 3 VxWorks Date Fri 14 Feb 2003 17 43 50 GMT Via SIP 2 0 UDP 10 25 200 218 v 0 o Pingtel 5 5 IN IP4 10 25 200 218 s phone call c IN IP4 10 25 200 218 t 0 0 m audio 8766 RTP AVP 96 97 0 8 18 98 a rtpmap 96 eg711u 8000 1 a rtpmap 97 eg711a 8000 1 a rtpmap 0 pemu 3000 1 a rtpmap 8 pema 3000 1 a rtpmap 18 729 8000 1 a fmtp 18 annexb no a rtpmap 98 telephone event 3000 1 Record 001 SIP MESSAGE Logged 11 26 2007 02 46 45 Firmware B221C61 SIP 2 0 100 Trying Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4 bK li5h35u7wd51 0 rp ort 5060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 tag 6189 Sxlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 2114 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Record 002 SIP_MSG_IN Logged 11 26 2007 02 46 45 Firmware B221C61 Figure 91 Example of the SIP log file 342 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs SIP 2 0 180 Ringing Via SIP 2 0 UDP 10 25 200 148 5060 branch z9hG4bK liSh35u7wd51 0 rp ort 5 060 Via SIP 2 0 UDP 10 25 200 218 From sip 2110 10 25 200 148 tag 2c 1737 To sip 2114 10
24. Comments infodev avaya com Codecs preferences on the IP Deskphone Supported by the IP Deskphone Ordered list of codecs provided by Ordered list of codecs provided by Ordered list of codecs used by the Device user configuration IP Deskphone Configuration A B C D E A D E A D E B C A C D E A B C D E A C D E A C D E A B C E A C E D SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 229 Audio codecs 230 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 15 Certificate based authentication Certificate based authentication Certificate based authentication allows the administrator to ensure that the IP Deskphone is authorized to access the enterprise LAN environment and to connect securely to SIP proxy and provisioning servers Certificates bind an identity to a pair of electronic keys that are used to encrypt and sign digital information and make it possible to verify someone s claim that they have the right to use a given key Certificates provide a complete security solution assuring the identity of all parties involved in a transaction Certificates are issued by a Certification Authority CA and are signed with the CA s private key A certificate contains the following information e Owner s public key Owner s name e Expiration date of the public key e Name of the i
25. Print log level setRecoveryLevel lt reclevel gt Sets up recovery level where the reclevel is in the range 0 3 If the Auto Recovery option is ON the IP Deskphone behaves as follows e If reclevel O recovering disabled e If reclevel 1 recovering on only Critical errors e If reclevel 2 recovering on Critical and Major errors e If reclevel gt 3 recovering on any errors printRecoveryLevel Prints recovery level taskMonShow Prints a list of monitored tasks Prints all task information ti lt taskName task id gt Print task information memshow level Show memory information checkStack lt taskName task id gt Check stack of some task tt lt taskName task id gt Print Task Trace info Print HardwarelD SoftwarelID MAC and BT address pricfg Prints content of the IP Deskphone configuration file SystemConfig dat in FFS The file contains IP Deskphone specific configuration The content of this file is formed from the content of several downloadable configuration files e Device Configuration file e Tones file e Language file SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 The PDT commands Command Description Isr List directory contents similar to unix Is and the contents of a directory and any of its subdirectories ping lt host ip
26. SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 193 Features server For information on configuring the MLPP service see Avaya Aura Application Server 5300 Using the Provisioning Client NN42040 112 To enable MLPP DOD_ENABLE must be configured as YES in the device configuration file Precedence Precedence enables an IP Deskphone user to specify the precedence level of each call that is placed During call processing this precedence level is used to assure preferential call completion of higher precedence calls within the same MLPP service domain even if that means preempting lower precedence calls The precedence levels are e Routine e Priority e Immediate e Flash e Flash Override A user can initiate a call only with a precedence level equal to or below the authorized precedence level that has been configured for that user All calls automatically default to Routine unless a higher precedence is chosen Once the precedence level for a call has been set the precedence level for that call cannot be changed Precedence calls cannot be placed to clients that are using SIP software earlier than SIP 3 1 Precedence level for a call is set either at the IP Deskphone used by the user or through the World Wide Numbering Plan at the Local Session Controller LSC Assured Real Time Services Application Sever ARTS AS Preemption Higher precedence calls preempt calls lower in precedence when
27. Table 50 SIP methods Method Supported Comments INVITE Yes Mid call re invites for media changes also supported ACK Yes BYE Yes CANCEL Yes OPTIONS Response only INFO Yes Optionally used for in session DTMF signaling and Avaya Call Server specific NAT detection PING Yes Proxy detection monitoring and Avaya Call Server specific firewall traversal REGISTER Yes For user registration REFER Yes For transfer NOTIFY Yes SUBSCRIBE Yes PUBLISH Yes For VQMon Publish PRACK Yes No support for PRACK specific early media negotiation scenarios MESSAGE Yes UPDATE Yes UPDATE messages received in an early dialog state require reliable provisional responses If PRACK is disabled or not used by a local or remote party some UPDATE operations fail as described in RFC3311 The SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 291 SIP messages supported by the IP Deskphone Method Supported Comments feature support of UPDATE messages is not a configurable SIP responses The following SIP responses are also supported e 1xx Response Information Responses e 2xx Responses Successful Responses e 3xx Response Request Failure Responses e 4xx Response Server Failure Responses 6xx Response Global Responses 1xx Response lInformation Responses 292 1xx Response Send Receive Comments
28. The IP Deskphone can generate this response for an incoming INVITE if it has taken too long to 100 Trying Yes Yes generate a 180 response Upon receiving this response the IP Deskphone waits for a 180 Ringing 183 Session Progress or 200 OK responses The IP Deskphone begins local 180 Ringing Yes Yes ringing through the active transducer 181 Call is being No Yes See 183 forwarded 182 Queued No Yes See 183 The IP Deskphone accepts a 183 1S Session No Yes response with SDP to allow for progress a early media negotiation SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 2xx Response Successful responses 2xx Response Successful responses 2xx Response Send Receive Comments 200 OK Yes Yes 202 Accepted Yes Yes 3xx Response Redirection responses 3xx Response Send Receive Comments 300 Multiple Choices No Yes When receiving this response the IP Deskphone redirects the original request to next contact specified 301 Moved permanently No Yes When receiving this response the IP Deskphone redirects the original request to the new contact specified However the IP Deskphone takes no additional special consideration of the permanent status of this change 302 Moved temporarily Yes Yes This response is sent to an incoming invite if
29. This guide explains how to e configure the provisioning server and the DHCP server Note The provisioning server contains the software and the configuration files for the IP Deskphones reside This is not the IP Client Manager IPCM of the Call Server convert an IP Deskphone with UNIStim software to an IP Deskphone with SIP software provision the Device Settings parameters on the IP Deskphone with SIP software Important Converting the software on an IP Deskphone from UNIStim software to SIP software overwrites the UNIStim software The IP Deskphone cannot operate in both modes simultaneously A switch from UNIStim to SIP software or SIP to UNIStim software requires a software reload The following figure shows the main components of the Avaya 1165E IP Deskphone with SIP software SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 19 Overview Self labeled line programmable feature keys Feature Status Lamp eee waiting Handset High resolution graphical display screen Speaker Navigation and Enter keys Context sensitive soft keys Copy key Message Inbox key Services key Shift Outbox key Quit Stop key Directory key Goodbye key Volume Control Expand key Mute key Headset key Hold key Handsfree key Dialpad Figure 1 Avaya 1165E IP Deskphone with SIP Software SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in a
30. XXX XXX XXX XXX server that collects voice quality monitoring metrics from the publish message This IP address is used only within the report LISTENING_R_ENABLE This parameter enables or disables the alerts based on the YES NO Listening R Minor and Major Thresholds The default value is vocoder dependent using a scale from 1 lowest quality to 100 highest quality Currently default values are used based on VOCODER on a per call basis as summarized below YES enables the sending of the alert report based on the Listening R Value NO disables the sending of the alert report based on the Listening R Value VOCODER_G711_ULAW LISTENING_R_WARN 80 VOCODER_G711_ULAWP LISTENING_R_EXCE 70 LP VOCODER_G723 LISTENING_R_WARN 60 VOCODER_FLAG_G723___ LISTENING_R_EXCE 50 RATE_53 88 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com VQMon configuration commands VOCODER_FLAG_G723_ RATE_63 VOCODER_G729 LISTENING_R_WARN 70 VOCODER_G722 default if not configured VOCODER_PCM16 and unknown type VOCODER_PCM8 LISTENING_R_EXCE 60 vqmonVocoderTypeUnkno wn LISTENING_R_WARN xx This parameter is the threshold to send a report on Listening R less than xx The default value is 70 Using 0 resets it to default based on far end VOCODER xx is an INTEGER value used as threshold LISTENING_R_EXCE xx _ This par
31. as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya
32. enabled or disabled The default value is NO YES enables Hotline Service NO disables Hotline Service default Note If a service package is enabled then this value is overridden by the value in the service package This parameter is used as To field of INVITE message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone The HOTLINE_URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone The default value is Hotline This parameter indicates if the session timer service is enabled or disabled The default value is YES YES the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 NO the Session Timer Service is disabled This parameter indicates the default session expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in units of delta seconds The default value is 1800 This parameter indicates the minimum session expiration in seconds The default value is 1800 This parameter indicates what refresher value is configured in the initial session req
33. key to enter a period when entering an IP address e To record the entry and advance the initialization to the next parameter press OK To abandon the manual configuration process and restart the power up press Cancel e To manually enter parameters use the BKSpace or Clear context sensitive soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry e Each parameter must have a corresponding entry Software download failure If you are having trouble downloading software review the following e Are the Server URL and Protocol parameters correct in the Provisioning section of the IP Deskphone Device Settings dialog e Is the IP Deskphone connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access e Is the syntax within the 11xxe cfg or 11xxeSIP cfg correct See Configure the provisioning server on page 27 Supported sections describe the syntax of the configuration file Does DOWNLOAD_MODE AUTO Is VERSION less than the current running software version If a file does not download using the AUTO selection it is possible the version number is not high enough A version number exists permanently on the IP Deskphone until a higher version number is downloaded through the Device Configuration file or you select Srvcs gt System gt Erase User Data on the IP Deskphone e Check FILENAME Does this exist on th
34. not the custom keys file The Speed Dial List file format is similar to Custom keys file format except for the following e Only keys of type spdial are supported the type attribute can be omitted e The index attribute is ignored e Mode attributed is supported to specifies in which context the SDL entry should be visible The value options are IdleOnly MidCall and Always default An example of the syntax is as follows key label labelll target lpgp macmcs madadamian com retrieve YES subject my second call subject mode MidCall 160 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Customizable banner for login Roaming profile limitations Roaming profiles have the following limitations Changes made on the IP Deskphone cannot be uploaded to the Call Server e The user cannot edit the downloaded Speed Dial List e Profiles are downloaded for the primary user only e Ifa file is downloaded that places a custom key on a key that is already in use as a user s login Line key the Line key takes precedence The custom key is restored if the user logs off e If a file is downloaded that places a custom key on a non existent key for example Key 10 and the IP Deskphone does not have an Expansion Module attached then the key is not shown The key appears only when an Expansion Module is attached Roaming profiles and service packages If the IP
35. successfully create a signature Examples of two scripts that can be used to sign are resource file for example CTL file are as follows OpenSSL based Linux script for file signing bin sh 1 Input Unsigned File 2 Signing Certificate 3 Signing Certificate Private Key 4 Output Signed File unsigned_file 1 sign_cert_file 2 sign_cert_pk_file 3 signed_file 4 Setup temporary files tmp_signature_file tmp resourceS tmp Create a detached signature openssl smime sign in unsigned_file signer sign_cert_file outform PEM binary inkey sign_cert_pk_file out signed_file Now append the signature to the unsigned file cat unsigned_file tmp_signature_file gt signed_file Clean up rm f S tmp_signature_file OpenSSL based Windows script for file signing REM 1 Input Unsigned File REM 2 Signing Certificate REM 3 Signing Certificate Private Key REM 24 Output Signed File set unsigned_file 1 set sign_cert_file 2 set sign_cert_pk_file 3 set signed_file 4 EM Setup temporary files et tmp_signature_file sig tmp EM Create a detached signature penssl smime sign in unsigned_file signer sign_cert_file outform S o D binary inkey ign_cert_pk_file out tmp_signature_file Now append the signature to the unsigned file py y b ZSunsigned_file tmp_signature_file signed_file Clean up el Stmp_signat
36. user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can register each account to a different server and for each account the IP Deskphone exposes the functionality available to that account One account is considered a primary account and is used by default for most IP Deskphone operations Each account is associated to a line key the primary account is always on the bottom right line key of the IP Deskphone this is the first key Key 01 and an arbitrary key including a key on an Expansion Module can be selected for additional accounts You can use the line key to do the following e start dialing place a call using the corresponding user account e to answer an incoming call targeted to that account Initiating a call without pressing a line key for example by dialing digits at the idle screen and lifting the handset uses the primary account Arunning IP Deskphone is associated to a single profile that represents one configuration of the IP Deskphone with all relevant persistent data such as preferences and call logs A different profile is associated to each account used as a primary account The IP Deskphone can store up to five different profiles the IP Deskphone takes data from the profile associated to the current primary account A number of configurations are independent of profiles and tied directly to an account making them available to that account regardles
37. user2 Next abe Domain Cancel Ga o Figure 12 Example of secondary logon screens You can specify a Line Key for a new account By default the IP Deskphone selects the first unused key If the IP Deskphone reaches the configured limit on concurrent logons and you select the Login command an error message appears During the logon operation a login in progress message appears on the IP Deskphone screen The IP Deskphone can receive calls for user accounts that are registered however other features are not available until the logon process is complete The IP Deskphone does not display a profile selection prompt and does not create a profile for the secondary account Automatic logon Use the following configuration options to determine the behavior of the automatic logon feature AUTOLOGIN_ENABLE NO This configuration requires you to enter the Login ID Authentication ID and password for each user every time there is a restart of the IP Deskphone AUTOLOGIN_ENABLE YES If the IP Deskphone is switched off you are automatically logged back on when you restart the IP Deskphone If multiple users are logged on when 134 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser the IP Deskphone is switched off the IP Deskphone automatically logs all users back on when you restart the IP Deskphone AUTOLOGIN_ENABLE USE_AUTOLOGIN_ID You do no
38. with the account and replaces the discarded set with the new set that is saved in the account profile Programmable keys You cannot use a line key associated with a registered account for programmable features The Program Key screen lists all the line keys associated to an account If you select a line key associated to an account an error message appears The Do Not Disturb Call Forward and Presence keys are associated to a specific user account that you create and determine which account status to affect See User status on page 143 By default pressing a Speed Dial programmed key initiates a call using the primary account If you press a line key to obtain a dialing prompt and then press a speed dial key the IP Deskphone uses the account associated with that line key When accounts are registered on different domains you can program and use speed dial keys with targets that are only reachable on the domain of a secondary account SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 141 Features Important The Speed Dial keys always use the primary account to determine the presence state of the target The Instant Message keys always use the primary account because IM support is disabled for secondary accounts Inbox outbox and instant message log Each profile has a single inbox a single outbox and a single instant message log The detailed view of the call log entry indicates the loc
39. 03 02 This document is up issued to reflect changes in technical content for e AUTOLOGIN_ID_KEY parameters roaming profiles and network address book e reset codecs to default modifying the SIP provisioning file Standard 03 01 This document is up issued to support SIP Software Release 4 1 Standard 02 03 This document is published to support SIP Software Release 4 0 Standard 02 02 This document is up issued to support SIP Software Release 4 0 Standard 02 01 This document is up issued to support SIP Software Release 4 0 Standard 01 04 This document is up issued to reflect changes in technical content for TLS Standard 01 03 This document is up issued to reflect changes in technical content for Licensing Standard 01 02 This document is up issued to add content for Multi Level Precedence and Preemption Standard 01 01 This is a new document for Avaya 1100 Series IP Deskphones and is issued to support SIP Software Release 3 2 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 11 New in this release 12 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 2 Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to http www avaya com support or go to one of the pages listed in the following sections Navigation e Getting technical documentation
40. 25 200 148 tag 618 95xlhxl Call ID call 1045244621 19 10 25 200 218 Record Route lt sip 21 14 10 25 200 148 maddr 10 25 200 148 gt Contact lt sip 2114 10 25 200 220 5060 line 1 gt CSeq 1 INVITE Content Length 0 Figure 92 Example of the SIP log file continued Three ways to get SIP logs from a phone 1 Online connect to the phone through SSH and enter the dbgshe11 PDT command The log messages are printed out during a call to SSH console 2 Offline connect to the phone through SSH and enter the prtlog 1 PDT command The active SIP log file is printed out to SSH console 3 Offline Log File Log files are stored on phone flash device You can take these through File Manager of the phone and copy to an external flash card Copy Log files through File Manager of the phone 1 Connect a USB flash to the USB port of the phone 2 Navigate to File Manager gt Phone gt Logs dialog 3 Select one of log file 4 Press Send Soft key You can also get the log files through SFTP connection to the phone Steps to enable SFTP on a SIP phone Note Changing the SFTP_READ_PATTERNS makes set reboot 1 Open Device Settings dialog 2 Check Enable SFTP checkbox if it is invisible If it is visible do the following e Press Auto soft key and check the SFTP Enable checkbox in Auto Provisioning window e Press Config soft key to return to network settings window e Check Enable SSH checkbox 3 Add the next parameters to
41. AEA E EA 22 Chapter 5 Beiore nstallat Nadiiicisisinsiintiiniaiai esa 25 EE E S E A E A A IA EAA E T A E AE OA A N AA A AE 25 PENS ANNO EAE E E E E E dud hi E T E E A E un 25 Chapter 6 Configure the provisioning SCIVel ccccccesseeeeeeceeeeeeeeeeeeeeeeeeeseeeeeeeeeeseeeeeeees 27 FA mea E UER irs ses A A A E N N EE E E 27 Download the SIP Software to the provisioning SCIrVel cccceceeeeceeeeeceeeeeeeeeeeeeaaeeeeeeeeeteaaeeseeeeseeeneees 28 Create the SIP provisioning file on the provisioning SEPVEL ccceeeeeeeeececteeeeeeceeeeeeeccaeeeeeccaeeeeeecaeeeeteaas 28 Create the device configuration file on the provisioning SEIrVel cc ccceeeeeeeeeeeeeeeeeeeeeeceeeseeeeeeeeeteaes 35 oBer and network Configuration COMMENCES ccc sedi erred annie Hence 41 Foaie conigu nion comman ina 48 Goa and chow Coma Ss A EENE A 82 recom ouran command S iiai 85 eee RSE L E A AA TAE E A ENAT ANE Shore ert oer 86 VONE Conran COMA iaaa kaa aaa AA aA 88 Ere anes anlari Ure e E E E E E E E yee ae E e eae vaha eee eden 91 IP Deskphone bug loggingirecov ry c mMaNndS iuisiosiiieiciniinons innii naiai iaaii i ianiai 91 IF Deskphone c nfigurationgommands SUNITA y isisisi a iaaa OE E 92 Create the Dialing Plan file on the provisioning Server ssssssssssssrsssrrnesssessseersssrrnerrnnssrrnnssrnnesnnnnsnnns 93 DREIE opnun a N A 97 aries WAV MOS eas ite operetta ANANA EEA A aula a bilans 98 Chapter 7 Configure the DHCP Servetr
42. AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone or 1 turns on the Autologin feature 0 turns off the Autologin feature 2 enables the Autologin ID feature using the User ID specified in AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are 52 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands defined in the IP Deskphone specific configuration file Note When using this setting the user is prevented from logging off the IP Deskphone Note If Autologin ID is enabled in the IP Deskphone specific configuration file it is recommended that AUTOLOGIN_ENABLE be configured as either Yes No or 1 0 in the device configuration file This recommendation facilitates migrating an IP Deskphone that uses the IP Deskphone specific configuration file to not using the IP Deskphone specific configuration file The migration to just using the device configuration fil
43. Administration November 2012 Comments infodev avaya com Last successful or unsuccessful logon The security icon indicates the security status of a call and is useful for best effort environments where there is a possibility of an unsecured call or where TLS is not used to communicate with the proxy Last successful or unsuccessful logon You can configure the IP Deskphone to provide the user with logon feedback regarding the last successful logon or the last unsuccessful logon and provide the local time at which logon feedback was logged assuming that the IP Deskphone has the correct time configured The time is correct when the IP Deskphone successfully retrieves the correct time during a successful logon process or through the use of SNTP The display of a logon success and failure notification is local only to the IP Deskphone being used and displays the last time that a user successfully logged on to the IP Deskphone or failed to log on to the IP Deskphone The figures shown below provide examples of the IP Deskphone display screen based on the configuration of the IP Deskphone and whether Login Notify is enabled or not The following notification appears on the display screen when the user login ID or password is incorrect and log in fails Note The server recognizes account login failure thresholds After a configurable number of failures the server temporarily disallows login attempts for an account The IP Deskphone
44. CRITICAL ERROR SET Logged 11 26 2007 02 46 46 Firmware B221C61 File EcrTaskMonitor c Line 585 Error 4 Description Task Monitor one or more tasks have been suspended For details see the current record summary info and one or more next records detailed info for every suspended task Summary info for all tasks NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY tExcTask excTask 81cf9790 OPEND 80489bc8 81cf9670 3006b 0 tLogTask logTask 8lcf c00 OPEND 80489bc8 8lcfbae8 0 0 tS1811Int intThread 81a7c610 OPEND T 803e50a4 81a7c570 830106 10 tShell shell 8ladc090 1PEND 803e50a4 8ladbcb0 1c0001 0 tUsbdBus 802f451c 81a78400 10 PEND 803e50a481a78330 0 Q CpuMon 800e2bac 81941110 19 DELAY 803d0c7 c 81941050 0 66 DISR 8002f938 81a14600125PEND 803e50a481a14578 0 0 FLASHICON 8002f494 81a46100125PEND 803e50a481a46080 0 QO INDR 8004a26c 8lcffdb0 125 PEND 803e50a4 8lcffd28 0 Q HOOK 8004b990 8lcfeb40 125 SUSPEND 803d0c7 c 81cfea73 0 Q KTSK 8004caf4 8lcfd890 125 PEND 803e50a48lcfd6a8 0 0 KBDR 80046330 8lcfc5e0 125 PEND 803e50a4 81cfc558 0 0 TPDET 800684e4 818f1370 125 PEND 3803e50a4 818f12a8 0 QO DRAWDET 80067f6c 81a42760 125 SUSPEND 803e7604 81a42733 0 0 0 RTC 800485be 81991600 125 READY 803e50a4 81991548 Q CDT CDTUpdate 819903f0 125 READY 803e50a4 81990348 0 0 HDDET 80040570 8198f1e0125PEND 803e50a4 8198f133 0 Q i200xApp winAppTask 818fffe0 200 PEND 80489bc8 818ffe283 0 0 ETHERSET_TI8019efc0 81537670 201 READY 803e50a4 81537588 3d0004 0 tCertExpire80
45. Deskphone XX XX 00 to the maximum number of keys supported on the IP Deskphone user D domain name the user ID must be followed by the domain name example jsmith mycompany com example 2247 avaya com Note To provision AUTOLOGIN_ID_KEY xx userID domain name the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated AUTOLOGIN_PASSWD_KEY xx This parameter is located within the IP Deskphone 92 SIP Software for Avaya 1100 Series IP Deskphones Administration specific configuration file There is no default password If this is blank and AUTOLOGIN_ENABLE is configured to USE AUTOLOGIN_ID in the device configuration file the IP Deskphone does not log on November 2012 Comments infodev avaya com Create the Dialing Plan file on the provisioning server Note To provision AUTOLOGIN PASSWD_KEY xx the IP Deskphone must be rebooted after the IP Deskphone configuration file is updated PROMPT_AUTHNAME_ENABLE This parameter causes the user to be prompted to enter YES NO an authentication name when they log on to the IP Deskphone For CS 1000 it is necessary to configure an authentication name when configuring IP Deskphone features YES prompt the user to enter an authentication name NO authentication name is not configured AUTOLOGIN_AUTHID_KEY xx This parameter specifies the authentication name to be used for a specific key Create the Dia
46. Deskphone only needs the CA certificate which was used to sign the Server certificate The certificate file must be PEM encoded In the second scenario every certificate in the chain must be verified Root and Intermediate CA certificates of the chain must be installed in the IP Deskphone Trusted Certificates store Certificates must be PEM encoded and combined into one file Device certificate installation process A device certificate is a certificate used to prove the identity of the IP Deskphone to a server while establishing various secure connections such as TLS and HTTPS between the IP Deskphone and a server Currently SIP software supports installation of only one device certificate 234 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Installing a device certificate using PKCS12 The following sections describe the process used to install a device certificate on the IP Deskphone e PKCS 12 is an industry standard for importing and exporting keys and their related certificates On the IP Deskphone this method is only used to import the IP Deskphone device certificate and private key e The DEV_CERT section is added to the configuration file 11xxeSIP cfg to download the PKCS 12 file device certificate from a provisioning server e The administrator is responsible for creating the PKCS 12 file with the required device certificate associated with the private key of th
47. Headset The checkbox is used to lock or unlock the only if Enable USB Port is checked USB Headset e Achange from unlock to lock USB Headset triggers an optional reboot request in order to remove the USB headset driver Lock USB Flash Drive _ The checkbox is used to lock or unlock the only if Enable USB Port is checked USB Flash Drive e Reboot is not required for change to take effect SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 169 Features Important Although a locked USB device is not functional it still appears in the USB menu The following table describes the function of the Context sensitive soft keys for the USB Locks screen Table 24 Context sensitive soft keys for the USB Locks screen Context sensitive soft key Action Apply Applies and saves changes quits the USB Locks screen and returns you to the previous screen If the changes require reboot a dialog box appears with a warning that a reboot is required for the change to take effect The warning dialog box lets you reboot immediately or delay the reboot for later without updating the status of all the USB driver The reboot condition is reevaluated each time you access the USB Locks menu based on the USB Locks configuration It is possible to undo the changes and remove the reboot requirement One or more of the following conditions triggers a reboot request e USB Locks override changed fro
48. IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg For example FW DOWNLOAD_MODE AUTO VERSION 3 00 xx yy PROTOCOL TFTP FILENAME SIP 1140_e03 02 xx yy bin LICENSING DOWNLOAD_MODE AUTO VERSION 000001 FILENAME ipctoken cfg 3 Place the IP Deskphone license file on the provisioning server 4 Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license LICENSING section The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the cfg prefix and suffix The following format is an example of the LICENSING section that is added to the IP Deskphone config file 1xxxe cfg LICENSING VERSION version FILENAME X Y The following table describes the items in the LICENSING section Table 47 Description of items in the LICENSING section of the config file Field name Field value Description LICENSING Section header for licensing config file information VERSION 000001 The version of the l
49. If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is 1 x a value from 1 to 7 indicating the 802 1P value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 83 Configure the provisioning server DSCP_MEDIA_FLASHOVERRIDE x DSCP_MEDIA_FLASH x DSCP_MEDIA_IMMEDIATE x DSCP_MEDIA_PRIORITY x DSCP_OAM x value is retrieved from the Service Package The default value is 6 X a value from 1 to 7 indicating the 802 1P value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets for flash override precedence and priority level voice call If the value is 1 the DSCP value is retrieved from the Service Package The default value is 41 X a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format bet
50. Log SLC_AVAYA_CERTIFICATE_IMPORTED 0x0006 SLC_SERVICE_PROVIDER_CERTIFICATE_IMPORTED 0x0007 n LC_AVAYA_CERTIFICATE_REVOKED 0x0008 SLC_SERVICE_PROVIDER_CERTIFICATE_REVOKED 0x0009 n LC_AVAYA_CERTIFICATE_EXPIRED 0x000A SLC_SERVICE_PROVIDER_CERTIFICATE_EXPIRED 0x000B SLC_CERTIFICATE_ DELETED 0x000 CSLC_CRL_IMPORTED 0X000D SLC_OLDER_CRL_REMOVED 0x000E SLC_FACTORY_DEFAULTS_RESTORED 0x000F SLC_DEVICE_CERTIFICATE_CREATED 0x0010 SLC_CRL_SIGNATURE_REJECTED 0x0011 SLC_CTL_CERTIFICATE_EXPIRED 0x0012 SLC_AVAYA_CERTIFICATE_DELETED 0x0013 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 257 Certificate based authentication SLC_SERVICE_PROVIDER_DELETED 0x0014 SLC_CTL_DELETED 0x0015 SLC_CRL_DELETED 0x0016 SLC_DEVICE_CERTIFICATE_DELETED 0x0017 SLC_DEVICE_CERTIFICATE_REVOKED 0x0018 SLC_DEVICE_CERTIFICATE_EXPIRED 0x0019 SLC_CTL_EXPIRED 0x0020 SLC_CTL_DOWNLOAD_ERROR 0x0021 The followi
51. Negotiate Capability Yes Auto Negotiate Completed Yes Ds 6 Port VLAN Priority Port VLAN ID 0 0 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 313 Diagnostics and troubleshooting 7 Packet Collision 0 8 CRC Errors 1 9 Frame Errors 1 A Unicast Packets Tx B Unicast Packets Rx C Broadcast Packets Rx D Multicast Packets Rx 802 1x Status EAP Status Disabled The following table describes the function of the context sensitive soft keys for the Ethernet Statistics NI Port screen Table 59 Context sensitive soft keys for the Ethernet Statistics NI Port screen Context sensitive soft key Action Reset Resets statistics value NI Port Switches to the PC Port Ethernet statistics Back Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Ethernet Statistics NI Port screen Table 60 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Ethernet Statistics PC Port screen The Ethernet Statistics PC Port screen displays Ethernet statistics for the PC port To access the PC Port from the Ethernet Statistics screen press the NI Port context sensitive soft key The following screen appears 314 SIP Software for Avaya 1100 Seri
52. Note The option is available if IP_OFFICE_ ENABLE is YES The code of the option is specified in the IP Office Administration Guide This parameter allows the administrator to configure the Msgs soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Send Message opt_string code of the Send Message option Example IPOFFICE_MSG_CODE 5 Note The option is available if IP_OFFICE_ ENABLE is YES The code of the option is specified in the IP Office Administration Guide SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 51 Configure the provisioning server IPOFFICE_REDIAL_CODE This parameter allows the administrator to configure opt_string the Redial soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Redial opt_string code of the Redial option Example IPOFFICE_REDIAL_CODE 6 Note The option is available if IP_OFFICE_ENABLE is YES The code of the option is specified in the IP Office Administration Guide AUTOLOGIN_ENABLE YES NO This parameter controls whether the IP Deskphone USE_AUTOLOGIN_ID or 1 0 2 attempts to automatically log on to the proxy server YES turns on the auto login feature NO turns off the auto login feature USE_AUTOLOGIN_ID enables the auto login id feature using the userid specified in
53. November 2012 137 Features e Missed incoming calls and new voice mail messages for the account are indicated with an icon The icon supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information e The MADN do not disturb and call forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The account that you select determines e the proxy used e the domain name used for the call target if none was specified e the caller the target sees is calling e the service package dependent features that are available Receiving a call When you receive an incoming call the account that the call is intended for is displayed on the IP Deskphone The line key of that account displays the icon for an incoming call You cannot use a different account to answer the call If you are receiving multiple calls at the same time alist of all active and incoming calls appears If you select a specific call in the list you can choose to answer or process that specific call The IP Deskphone sorts the list by the most recent incoming call first If there are numerous calls to process you can configure the selected call to automatically select the last incoming call to make it easier to answer or to leave the selected call static The selected call does not jump as new calls come in but remains o
54. Port 1 Kingston Data Traveller 2 0 Port 2 Plantronic USB Headset Port 3 Not connected USB Memory Stick Locked USB Headset not Locked WARNING USB Update requires reboot Se ES Figure 27 Sample USB Devices information menu SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 167 Features USB lock Although the USB port allows the IP Deskphone to extend peripheral support without hardware changes the customer is required to lock the USB port in compliance with the corporate security policy The lock can be applied on the USB port to disable all USB devices or it can be applied on individual types of USB devices USB Locks preference menu You can override the system configurations on the IP Deskphone through the USB Locks screen The USB Locks screen allows you to override the USB lock configurations in the device configuration file to enable or disable the USB port If the USB Locks Override is enabled and the USB port is not disabled you can individually lock or unlock the supported USB devices on the IP USB Locks To access the USB Locks screen from the Preference menu choose USB Locks The protected Administrator password is required The following is an example of a USB Locks screen C USB Locks C C USB Locks Override NUL Enable USB Port Lock USB Mouse Lock USB Keyboard Lock USB Headset OAABOBE Lock USB Memory Stick Apply ss Eh dE Figure 28 USB Loc
55. Receiving this response falls through to the default handling 405 Method not allowed Yes Yes The IP Deskphone ends this response to a known method if it is received at a time when the IP Deskphone is not prepared to handle or the request is missing necessary information Receiving this response falls through to the default handling 406 Not acceptable Yes Yes The IP Deskphone can send this response when receiving a REFER request which has an unsupported URI Receiving this response falls through to the default handling 407 Proxy authentication required No Yes See 401 294 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 4xx Response Reauest failure responses 4xx Response Send Receive Comments 408 Request timeout No Yes See default handling 410 Gone No Yes See default handling See default handling The 413 Request entity IP Deskphone does not No Yes too large automatically retry if a retry after header is present ate PequesteHRI Ne Yes See default handling too long The IP Deskphone can send this response when an incorrect 415 Unsupported content type is detected for a Yes Yes a Media request Receiving this response falls through to the default handling The IP Deskphone can respond with a 420 when checking required extensions of inco
56. SIP Software Release 4 1 introduces support for the following device configuration file commands e IP_OFFICE_ENABLE e MAX_APPEARANCE e MAX_BLFCALLS E911_ TERMINATE_ENABLE IP_ OFFICE ENABLE When enabled the device configuration file command IP_OFFICE_ENABLE makes IP Office specific features available on the IP Deskphone MAX_APPEARANCE The device configuration file parameter MAX_APPEARANCE defines the maximum number of possible active calls on the IP Deskphone MAX_BLFCALLS The device configuration file parameter MAX_BLFCALLS specifies the maximum number of available Busy Lamp Field BLF calls on an IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 9 New in this release E911_TERMINATE_ ENABLE When enabled the device configuration file command E911_TERMINATE_ENABLE allows a caller who placed an emergency 911 call to terminate the call Revision history November 2012 April 2012 March 2012 December 2011 December 2011 November 2011 October 2011 September 2011 August 2011 May 2011 10 SIP Software for Avaya 1100 Series IP Deskphones Administration Standard 03 12 This document is up issued to This document is up issued to remove references to Broadsoft Standard 03 11 This document is up issued to reflect re branding changes in the Configure the DHCP Server section and changes to technical content in the Server and Network Configuration
57. Settings parameters from specially configured DHCP servers The IP Deskphone with SIP Software requests the following Device Settings parameters from the DHCP server e IP address configuration for the IP Deskphone e subnet mask for the IP Deskphone IP address e default gateway for the IP Deskphone subnet e DNS server e Provisioning Server Itis also possible to obtain the DNS IP automatically without any special configuration of the DHCP server This means that there is no need to configure the Avaya specific Vendor Class Identifier Option 60 on the DHCP server However the provisioning server address needs to be manually defined within the Device Settings menu Configure the DHCP server to support SIP IP Deskphone class identifier After the DHCP server is configured to recognize the IP Deskphone with SIP Software as a unique IP Deskphone the DHCP server can treat the IP Deskphone differently than other DHCP Deskphones An IP Deskphone aware DHCP server can automatically configure IP Deskphones by sending all information that the IP Deskphone requires The IP Deskphone and the DHCP server communicate using a unique class identifier After the IP Deskphone first sends the DHCP DISCOVER it includes the Nortel SIP Phone AASCIlI string within the Vendor Class Identifier Option 60 The DHCP server recognizes this special Vendor Class Identifier Option 60 and sends back OFFER which also includes the same Vendor Class Identifier This ma
58. TFTP an FTP an HTTP or an HTTPS server How provisioning works Provisioning is performed without interaction with the Call Server The Avaya IP Deskphone with SIP Software connects directly with the provisioning server in order to retrieve software files and configuration files In this case the provisioning server is not to be confused with the IP Client Manager on the Call Server The methods of provisioning are e Automatic provisioning at power up After the IP Deskphone powers up or is reset it checks the provisioning server for the latest files e Provisioning through user interaction The end user can manually check for updates by pressing the Services key and selecting Check for Updates Note The user must be logged in for this to function properly e Automatic provisioning at a preconfigured time The IP Deskphone with SIP Software checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following describes the sequence of events when provisioning updates occur The IP Deskphone with SIP Software 1 connects to the provisioning server 2 retrieves the provisioning file for example 1165eSIP cfg from the provisioning server 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the SIP Software for Avaya 1100 Series IP Deskphones Administration November 20
59. TUE JAN 02 19 25 51 2007 1406 Net sigma Sdp Stream cpp 709 Secure to Non Secure If there is a media negotiation failure such as secure client to non secure client the call log inbox of the called party and the outbox of the caller contains the following additional information string Media negotiation failure 344 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Logging and errors SSH If a logon failure for SSH Authentication occurs the following event is posted in the security log 1040 Minor TUE JAN 02 20 12 14 2007 4189 1 fw buil d util sshapp sshServer c 616 SSH Authentication Failed SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 345 Diagnostics and troubleshooting 346 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Index Numerics 802 1ab Link Layer Discovery Protocol LLDP 184 802 1x EAP authorization 0 ee eeeeteeeeeeenees 184 802 1x EAP device ID ceeceeeeeeeeeeeeetteeeeeteeees 184 802 1x EAP password eeeeeeeeeeeeeeeeeeeeeeteeeeeeeees 184 A Animated Screensaver o oo eeeeeeeeeeeeeeeeenteeeeeeeeenaaees 153 Automatic provisioning at a preconfigured time 27 Automatic provisioning at power up ceeeee 27 Avaya 1165E IP Deskphone with SIP Software NWSTALON sariei nnen 19 A
60. Voice 802 1Q Checked 802 1Q header and features used Unchecked 802 1Q not used Voice VLAN No VLAN VLAN not used Auto All telephony traffic transmitted on the telephony port is forwarded untagged Includes 124 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Manual provisioning parameters Config option Options or input Description e DHCP VLAN ID from DHCP Auto VLAN LLDP VLAN Name VLAN ID from LLDP VLAN Name TLV e LLDP MED VLAN ID from Network Policy Discovery TLV Manual VLAN ID entered 1 to 4094 VLAN Filter checked Filter frames without Voice VLAN tag Unchecked Process all frames Voice Control pBits Auto Use value from received LLDP Network Policy TLV SIP or default value of 1 0 to 7 Force signalling related priority bits to chosen value Voice Media pBits Auto Use value from received LLDP Network Policy TLV SIP or default value of 1 0 to 7 Force media related priority bits to chosen value DSCP 0 to 63 DSCP marking to be applied to IP packets for QoS classification Avaya Auto QoS Checked Enable automatic QoS provisioning by Avaya applications Unchecked Disable automatic QOS provisioning by Avaya applications Enable PC Port Checked PC port active Unchecked PC port disabled PC Port Speed Auto Auto sense 10BT Forced 10 BT
61. any MAC ID file the version number should be incremented so that all IP Deskphones read the file The following lists the mandatory key words in the provisioning file e VERSION xxxxxx where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is mandatory for all sections In the FW section the software version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version Note The version number of the firmware FW can be longer up to 19 characters and must follow this format SIP 1120e03 02 16 00 SIP 1140e03 02 16 00 SIP 1165e03 02 16 00 SIP 12x0e03 02 16 00 A Caution The version number is stored permanently on the IP Deskphone until a higher version number is downloaded However if the Forced option is in the 1xxxeSIP cfg file then 32 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the SIP provisioning file on the provisioning server the file is forced to download and the version number in the IP Deskphone is overwritten with the version number in the 1xxxeSIP cfg file DOWNLOAD_MODE AUTO FORCED defines whether the version is checked This command is
62. between two end points SRTP is initiated when Secure Real time Transport Control Protocol SRTCP allows both sides of a conversation to agree on the keys you can use to encrypt or decrypt the messages that are transmitted Media security SRTP Secure RTP SRTP encrypts the media path between two end points After both end points agree on the necessary parameters to encrypt and decrypt audio packets the voice path between them is established SRTP is configured on the IP Deskphone to provide multiple levels of protection The following table highlights the two cipher suites that are used and their related parameters 216 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Table 34 SRTP properties Parameter AES CM_128 HMAC _ AES _CM_128 HMAC _SHA1_ 32 SHA1_80 Master key 128 bits 128 bits length Master salt 112 bits 112 bits length SRTP 2 48 packets 2 48 packets lifetime SRTCP 2 31 packets 2 31 packets lifetime Cipher AES Counter Mode AES Counter Mode Encryption 128 bits 128 bits key MAC HMAC SHA1 HMAC SHA1 SRTP 80 bits 32 bits auth tag SRTCP 80 bits 80 bits auth tag SRTP 160 bits 160 bits auth key len SRTCP 160 bits 160 bits auth key len SRTP Call security is identified by the presence of the security icon present during an active call as shown in the following exampl
63. call active Account presence is not retained after logging off or restarting the IP Deskphone Notifications The IP Deskphone can spontaneously display messages on the screen to report events that you did not initiate This includes events such as failure to retrieve a service package and availability of a new location list These spontaneous notifications do not indicate which account is affected by the event A message appears to indicate the affected account The following figure is an example of an account notification Information 017 1 54pm Unable to retrieve Service Package For User1 OK Ex EE EEE EE Figure 18 Example of an account notification It is possible for the same event to occur for multiple accounts at the same time or in quick succession In the preceding figure the accounts are displayed one after the other 146 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser Account selection There are a number of scenarios where you are prompted to select an account for example logoff per account settings programming keys The scenarios fall into the following two categories e Prompts where you must select exactly one account If only one account is logged on the prompt does not appear The IP Deskphone selects the single account automatically and immediately displays the next screen Otherwise the primary account is alway
64. calls from the Emergency 911 operator e the user cannot go handsfree by pressing the Handsfree key SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 195 Features 196 TO answer any call except from Emergency 911 the user must go off hook MLPP tones Unique tones are played when MLPP is enabled Precedence Ringback Tone A precedence ringback tone is played when the calling party makes a precedence call This tone is only played after the call has been confirmed by the server Precedence alerting tone A precedence alerting tone is played to alert the called party that a precedence call is arriving This tone is delivered through the speaker The precedence alerting tone is played if there is no active call or a if call is on hold Precedence Call Waiting tone When a call with a precedence level higher than Routine is received and the user is busy with another call the precedence Call Waiting tone is played instead of the normal Call Waiting tone This tone is delivered through the Handsfree speaker Preemption tone When a call is preempted the preemption tone is played This tone is delivered through the Handsfree speaker Feature interactions The following table describes IP Deskphone feature interaction with MLPP Feature Interaction with MLPP Call Park Not available when MLPP is enabled Call Forward Call Forward is the responsibility of the Call Server Call
65. can switch between automatic provisioning to manual provisioning on the Auto Provisioning page You enter parameter information on the Configuration page SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 117 Provisioning the IP Deskphones Configuration You can store common provisioning parameters in a managed central server such as a DHCP TFTP or HTTP server You can configure the IP Deskphone to automatically or manually obtain the provisioning parameters from the various provisioning sources For automatic provisioning the IP Deskphone receives the parameters from the provisioning server You can switch between automatic provisioning to manual provisioning on the Auto Provisioning page You enter parameter information on the Configuration page Provisioning IP Deskphone parameters By default the IP Deskphone can automatically provision most parameters However you can manually provision parameters The Auto Provisioning page provides the selection to manually override the parameter Use the Device Settings menu item to configure IP Deskphone parameters Double press the Globe key to open the Network menu and press 2 on the dial pad to open the Device Settings menu Network 1 Server Settings 2 Device Settings 4 Disable screensaver 5 Licensing 6 Lock The Configuration page appears when you select the Device Settings menu item Any automatic provisioned parameters appear dimmed The
66. codes in OPTION_VENDOR_OPTS option 17 DHCPV 6 is the primary mechanism for the IPv6 address allocation and the stateless address allocation is optional DHCP is enabled by default DHCP can be manually disabled on the IP Deskphone DHCP dual mode operation In a dual mode DHCP v4 and DHCPV 6 clients run in parallel The DHCPv4 client can provide IPv4 configuration attributes such as IPv4 address IPv4 Subnet Mask GW IPv4 address Voice VLAN ID Provisioning Server address and menulock option This can complement partial implementation of DHCPv 6 client When IPv6 is disabled DHCPV 6 is disabled as well DHCPV 6 provides configuration attributes for the Phone IP address DNS Server address and SIP Server address A maximum of one Phone IP address two SIP Server IP addresses and one Provisioning Server IP address are supported The first two SIP Server IP addresses are assigned to S1 and S2 for the first domain name If the DHCPv6 server is configured with the SIP proxy IPv6 address the IP Deskphone registers with the IPv6 address 286 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Internet Control Message Protocol for IPv6 If the DHCPV6 server is configured with the SIP proxy Pv4 mapped address the IP Deskphone registers with its IPv4 address If the DHCPV6 server is configured with the SIP proxy IPv4 mapped and IPv6 addresses the DHCPV 6 client calls t
67. commands and PDeskphone security configuration sections Standard 03 10 This document is up issued for changes to the Multiuser and Multiple Appearance Directory Number sections Standard 03 09 This document is up issued to reflect changes in technical content for keep alive parameter values Standard 03 08 This document is up issued to reflect changes in technical content Standard 03 07 This document is up issued to reflect changes in technical content for the keep alive parameter the Address Book format the removal of the SERVER_RETRIES parameter and trusted root certificate installation Standard 03 06 This document is up issued to reflect changes in technical content for the inclusion of the CACHED_IP_ENABLED and PCPORT_ENABLE provisioning parameters in the Server and network configuration commands section Standard 03 05 This document is up issued to reflect changes in technical content for the inclusion of the FAIL_BACK_TO_PRIMARY configuration parameter Standard 03 04 This document is up issued to reflect changes in technical content for Node lock licensing Standard 03 03 This document is up issued to reflect changes in global power supply information and information on supported languages Comments infodev avaya com November 2012 May 2011 April 2011 January 2011 January 2011 October 2010 October 2010 October 2010 September 2010 August 2010 Revision history Standard
68. configuration file IP Deskphone information on USB devices If the Enable USB Port is configured as NO then USB information does not display any USB devices connected in the System gt Phone Information USB Devices screen The USB information menu displays the information that the USB port is disabled The following is an example of the USB Devices information screen when the USB port is disabled 166 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Universal Serial Bus device support USB Devices C USB Port Disabled Cc NUL ae e ee Figure 26 USB Devices information screen USB Port disabled If the USB Port is enabled the USB Devices screen displays information on all USB devices attached even if the device is locked USB enumeration is independent of the device driver status An unsupported device can still be enumerated if it is attached to the IP Deskphone To ensure that the user is aware of the USB lock status the USB device information is followed by status information on supported devices If the USB configurations do not match the USB device status because of reboot requirements the screen displays a warning that the USB update requires reboot An example of the USB Devices information screen with the USB port enabled and selected device locked is provided below CJ USB Devices Co C Root Hub Port 0 Hub C Port 0 Keyboard
69. connected at a time Multiple USB headsets or USB memory sticks can not be connected simultaneously Both narrow band and wideband audio are supported Important During software upgrade the IP Deskphone goes into the Do Not Disturb DND The IP Deskphone cannot receive any incoming calls or make outgoing calls until the software upgrade is complete and the IP Deskphone restarts USB port behavior By default the Avaya 1100 Series IP Deskphones start with the USB port and all the supported USB devices enabled You can change the default behavior on all the IP Deskphones by provisioning the USB port lock feature or by manually applying the locks to the IP Deskphone System wide USB port behavior is configured using the Device configuration file Manual override in the user preference menu protected by the Administrator password is available to change individual user settings If the USB port is disabled the USB host controller is not initialized and the USB device is enumerated The USB menu shows that the USB port is disabled If the USB Port is enabled you can attach any USB 1 1 or 2 2 compliant device to the IP Deskphone then the IP Deskphone enumerates the USB devices and displays them on the USB screen If a USB device is not supported by the IP Deskphone or if a USB device type is locked the IP Deskphone still enumerates the USB device and displays it on the USB screen Separate information is provided in the USB menu to
70. device configuration file of the phone SSH YES SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 343 Diagnostics and troubleshooting SSHID lt user name gt SSHPWD lt user password gt SFIP YES SFTP_READ_PATTERNS txt zip log SFTP_WRITE_PATTERNS ixt zip log You can then connect through SFTP and take the most recent logs SIPLogFile log and the archive logs SIPLogFile log zip files PC Client Softphone interworking If the user does not have access to the pre authorization configurations in the Feature Options menu the feature is not enabled You must verify the device configurations and enable the interworking feature so that the user can access the pre grant authorization configuration and the IP Deskphone can auto answer calls from authorized users or user groups For more information see Configuring the PC Client Softphone on page 193 If the call is being received but is not being automatically answered in a Click to Answer scenario the user must verify that the user making the request is an authorized user For more information see Pre granting authorization for the Answer Mode on page 189 Logging and errors A logon failure is logged in the appropriate security log and can be reviewed in the PDT using the following command 1istsecuritylogs SRTP If a session changes from secure media to non secure media the following event is posted in the security log 1050 Minor
71. dialing plan e Transmission of the location information depends on support of the proxy and the network Location information If the IP Deskphone turns on or off the IP Deskphone restarts in the usual way and receives the location information through LLDP MED or DHCP protocols from the Layer 2 switch or DHCP server which must be available and properly configured On certain Call Servers that support service packages a list of locations is sent to the IP Deskphone and the end user is able to select the location during the login process When an IP Deskphone registers or makes an emergency call the IP Deskphone provides the location to the Call Server Dialing plan configuration To allow operator control of disconnect during an emergency call the IP Deskphone must identify an emergency call as soon as an emergency call is initiated The IP Deskphone uses an emergency flag in the dialing plan to identify an emergency call When the dialing plan detects that an emergency number is dialed it automatically switches to operator controlled disconnect mode when the call is answered The dialing plan can have multiple emergency numbers The following outline describes the format for the dialing plan rules 1 The first part contains one or more patterns The patterns are used to match against the dialed number Multiple patterns are separated by the character 2 The second part contains the resulting string used in the dial
72. disables the privacy setting in the Ul menus NO enables the privacy setting in the UI menus NO is the default This parameter configures the pound key The default setting is YES YES the pound key initiates dialing when pressed after a telephone number is entered NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes This parameter overrides attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI This parameter allows the IP Deskphone to obtain the time and date from an NTP server The default is NO The IP Deskphone updates the time once every 24 hours from the NTP server If the IP Deskphone cannot contact the server the IP Deskphone tries every 15 62 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP_ENABLE is configured as NO the IP Deskphone tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date
73. file the user s banner is overwritten by the value in the device configuration file Provisioning Error is displayed on the IP Deskphone display The Provisioning Error is displayed on the screen when the IP Deskphone is unable to contact the Provisioning FTP HTTP or HTTPS server Local diagnostic tools Local diagnostic tools provides information about the Avaya 1100 Series IP Deskphone such as identification software version settings and a set of testing routines for checking network condition You can access Diagnostics tools through the Diagnostics menu Table 51 Diagnostics menu options on page 305 describes the Diagnostics menu options Table 51 Diagnostics menu options Diagnostics option Description IP Deskphone and DHCP information Provides detailed information about the IP Deskphone and service configuration Network Diagnostics Tools Provides access to the following testing routines ping e tracert SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 305 Diagnostics and troubleshooting Diagnostics option Description Ethernet Statistics Provides some Ethernet statistics for Network Interface and PC port IP Network Statistics Provides IP Network statistics USB Devices Provides information about USB devices attached to the IP Deskphone Certificates Administration Supports administration of available certificates
74. not detected activity in a certain period of time the watchdog logs the appropriate error and recovers the IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 325 Diagnostics and troubleshooting Task Monitor The Task Monitor performs the following functions e Tracks the switch of any task to the suspended state If the task gets to the suspended state the Task Monitor logs the error related information including the suspended task information and summary information about all running tasks and then initiates recovery of the IP Deskphone e Monitors important tasks The Task Monitor scans these tasks and if any task is lost without a reason the Task Monitor logs the error and recovers the IP Deskphone CPU Load Monitor The CPU Load Monitor tracks the CPU usage If the CPU load reaches 100 percent and stays at that level for more than 1 minute The CPU Load Monitor logs the appropriate error including the list of most suspect tasks that could occupy the CPU and recovers the IP Deskphone Stack Overflow Monitor The Stack Overflow Monitor tracks the stack of all tasks in the real time mode detects the stack overflow or corruption and logs the task trace Traffic Monitor The Traffic Monitor monitors incoming and outgoing IP and SIP traffic and registers events in the ECR log file when the traffic exceeds predefined thresholds The Traffic Monitor also registers the content of the inc
75. on the IP Deskphone There are two modes of operation in this model e Node Locked Solution e Network Locked Solution In the Node Locked Solution within the embedded server model the administrator obtains a license file for each IP Deskphone and the license file is installed onto the IP Deskphone through the provisioning infrastructure For the Network Locked Solution within the embedded server model the administrator obtains a generic license file and the license file is installed onto the IP Deskphones through the provisioning infrastructure The Embedded Server Model does not provide the following capabilities e Grace period handling e SSL communication with the IP Deskphone as the server is local to the phone e Crediting or transfer of entitlements e Web based OAM interface There is no OAM functionality to upload the license file to an IP Deskphone Licensing framework supports two types of tokens 1 Time Based Tokens These tokens expire based on the expiry date associated with the key code 2 Standard tokens The warranty date on these tokens is verified based on firmware build and contract dates available from the IP Deskphone Important IP Deskphone licensing information is located in the Keycode Retrieval System KRS User Guide You must register for access to KRS SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 263 Licensing Accessing the Keycode Retrieval System The Key
76. optional If this command is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Deskphone The file download is initiated only if the version specified is higher than the current version stored in the IP Deskphone If the version is not applicable as in the case of language files the date of the file must be used for the decision A Caution The version number stored in the FLASH is permanent until a higher number is downloaded from the Provisioning file or you select Srvcs gt System gt Erase User Data on the IP Deskphone FORCED This mode forces the software download process FORCED can be used for software downgrade procedures Note In FORCED or AUTO DOWNLOAD_ MODE the version number is overwritten with each software download e FILENAME filename specifies the file name to be downloaded for this section For the language and tone section the use of multiple filenames is allowed The following lists optional keywords in the provisioning file PROMPT YES NO is used to indicate if the IP Deskphone should prompt the user for an update before the operation is performed This command is optional with the default configured as NO YES enables the prompt NO disables the prompt PROTOCOL TFTP FTP HTTP HTTPS defines the protocol used to download t
77. receive this message in GLARE conditions 491 Request Pending 5xx Response Server failure responses 5xx Response Send Receive Comments The IP Deskphone can send this response when a request is 500 Internal Server received but the IP Deskphone Error Yes Yes software is not in a correct state to handle it When receiving this message the IP Deskphone displays an error for the user W No Yes See default handling Implemented 502 Bad Gateway No Yes See default handling 503 Service Unavailable yas vas 504 Gateway timeout No Yes See default handling 505 Version Not Yes Yes Supported 296 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com 6xx Response Global responses 6xx Response Global responses 6xx Response Send Receive Comments The IP Deskphone can send this response when the IGNORE setting is configured to 600 Busy Yes Yes NETWORK and the user chooses Everywhere l to ignore an incoming call When received this response falls through the default handling The IP Deskphone can send this 603 Decline Yes Yes response when the user declines an incoming call An optional reason can be supplied NOA Boas Not Exist No Yes See default handling Anywhere 606 Not Acceptable No Yes See default handling Default error handling All 4xx 5xx 6xx respons
78. relative to the current directory The following is a sample display on the command usbF sShow inthe PDT on a 1G Kingston DataTraveler 2 0 flash drive SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 331 Diagnostics and troubleshooting volume descriptor ptr p olDesc 0x81866bf0 cache block I O descriptor ptr cbhio Ox l f2cle auto disk check on mount NOT ENABLED max of simultaneously open files 34 file descriptors in use 0 of different files in use of descriptors for deleted files of abaolete descriptors current volume configuration volume label KINGSTON in boot sector KINGSTON volume Id Ox 88e5e 84b total number of sectors 2 015 200 bytes per sector 512 of sectors per cluster 32 of reserved sectors 2 FAT entry size FAT16 of sectors per FAT copy 247 of FAT table copies 2 of hidden sectors 32 first cluster is in sector 528 Update last access date for open read close FALSE directory structure VFAT root dir start sector 496 of sectors per root 32 max of entries in root 512 FAT handler information allocation group size 7 clusters fyeg space on volume 724 893 696 bytes Figure 85 PDT output on usbFsShow command Update PDT device configuration information The PDT device configuration is updated with USB port lock information You can remotely monitor the individual USB device configuration statu
79. required version of UNIStim software automatically through TFTP on bootup Downloading UNIStim software automatically through TFTP on bootup 1 Double press the Services key on the IP Deskphone quickly If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 10 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from the Local Tools menu The Device Settings screen appears 3 If you are using DHCP select Yes If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is configured the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Deskphone Device Settings menu This can be the provisioning server as defined in the chapter Configure the provisioning server on page 27 6 Select the Apply amp Reset context sensitive soft key to save the settings and reset the IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Convert UNIStim software to SIP Software on the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing andthe blue LED flashes After the software image is downloaded to the IP Deskphone the display shows FW finished the
80. root certificate in Privacy Enhanced Mail PEM format e After the configuration file is downloaded and parsed by the IP Deskphone the USER_KEYS section is processed and the root certificate is downloaded to the IP Deskphone e After the certificate file is downloaded you must authenticate the contents of the certificate file before installing it on the IP Desklphone There are two possible situations If there are no existing customer root certificates on the IP Deskphone a fingerprint SHA1 hash for the file is computed Depending on the value that is configured in the Security Policy parameter CUST_CERT_ACCEPT the user can either be prompted to accept this fingerprint CUST_CERT_ACCEPT VAL_MANUAL_A or prompted to enter the fingerprint for verification CUST_CERT ACCEPT VAL_MANUAL B If there is one or more customer root certificate on the IP Deskphone the certificate file must be digitally signed with a signing certificate In this case there is no interaction with the user The signature is internally verified and the signing certificate is verified to be issued by a customer root certificate that is already installed on the IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 233 Certificate based authentication Note In the descriptions above there is reference to the certificate file containing a single customer root certificate While this is the most common usage the
81. same configuration file e SIP_DOMAIN1 e SIP_DOMAIN2 e SIP_DOMAIN3 e SIP_DOMAIN4 e SIP_DOMAIN5 If E911 PROXY does not match the value defined by these five variables or the variable E911_ PROXY is not defined the value of SIP_DOMAIN1 is used as the emergency proxy E911_PASSWORD The password for emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails E911_TXLOC The variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message Important You must add a set of numbers regular expressions marked as emergency to the IP Deskphone dialing plan Only these numbers are allowed for emergency calls that do not require logon SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 177 Features Configuration requirements for making an emergency call when there are no users logged on 1 Configuring the SIP Proxy e The IP Deskphone must have an emergency user in order to make an emergency call without a user logon e The IP Deskphone must have the necessary configurations values for automatic REGISTER of the emergency user if you choose this implementation method e You must add the emergency user to the proxy 2 Adding the emergency user to the IP Deskphone configuration file e The IP De
82. step 3 The third part defines the parameters used by the UA to trigger specific dialing actions The following parameters are defined in the third part and are separated by the character if both are used e t xxxx timer to stop collecting digits or perform automatic dialing out after the user enters the first digit The xxx is a decimal number for the timer value in msec The default timer is used if the timer is not specified in the digit map emergency if specified special call features are enabled to handle the call as an emergency call 176 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Emergency Services The following is an example of an emergency flag in the dialing plan 911 911 amp amp Sip user 91ll com amp amp t 1000 emergency This feature requires configuring the values for additional variables in the configuration file 11xxeSIP cfg The following table describes the configuration values for the emergency dialing plan Table 27 E911 Configuration in the IP Deskphone Config file E911_USERNAME The emergency user name used for making an emergency call that does not require a logon You must configure the proxy with the same emergency user name otherwise the emergency call fails E911_ PROXY Default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the
83. technical name of the audio codec these descriptors appear on the user interface of the IP Deskphone You can specify by name the exact codecs to offer in the Device Configuration file This grants the administrator full control over the audio settings used for inbound and outbound calls The following table is a sample of Device Configuration file entries for audio codec configuration Table 38 Sample Device Configuration entries AUDIO_CODEC1 PCMA standard a law AUDIO_CODEC2 PCMU standard u law AUDIO_CODEC3 G729 729 codec AUDIO_CODEC4 G722 wideband codec AUDIO_CODEC7 G723 high compression codec The IP Deskphone displays the codecs listed in the exact order that they are listed in the Device Configuration file 226 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Codec preference through Device Configuration The list of codecs specified in the Device Configuration file determines the list of codecs that are available for selection on the IP Deskphone Two fields in the device configuration file G729_ ENABLE _ANNEXB and G723_ ENABLE _ANNEXA are used to enable or disable AnnexB and AnnexA support by G 729 and G 723 codecs respectively These flags can have the following values YES NO NO is the default value Important If codecs are not specified the default list used by the current version of the IP Deskphone is PCMU PCMA G 729 To stop the
84. that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Deskphone with SIP Software translates the digits entered into something that the server can understand and remaps the number entered into different URIs Some of SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 93 Configure the provisioning server the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls and some numbers are mapped as public long distance calls The issue is that until the IP Deskphone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Deskphone with SIP Software sends the invite without the need to press the send key This behavior closely matches the traditional PBX operation The IP Deskphone with SIP Software design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restrict the type of URI that the user can use The IP Deskphone with SIP Software uses a dialing plan to recognize a call as an call when it sends an INVITE The dialing plan can have m
85. the IP Deskphone has local call forwarding enabled When receiving this response the IP Deskphone redirects the original request to the new contact specified 305 Use Proxy Yes Yes The IP Deskphone generates these responses when receiving requests that did not come through the configured SIP proxy When receiving this request the IP Deskphone contacts the new address in the Contact header field 380 Alternate service No Yes When receiving this request the IP Deskphone contacts the new SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 293 SIP messages supported by the IP Deskphone 3xx Response Send Receive Comments address in the Contact header field 4xx Response Request failure responses 4xx Response Send Receive Comments 400 Bad request Yes Yes The IP Deskphone generates a 400 Bad Request response for various failure conditions generally when a request is invalid and a more specific error response does not apply 401 Unauthorized No Yes Receiving a 401 response results in the IP Deskphone re issuing the request using HTTP digest authentication 402 Payment required No Yes See default handling 403 Forbidden No Yes See default handling 404 Not found Yes Yes The IP Deskphone generates this response for requests to unknown users
86. the context sensitive soft key that invokes it NO enables access to the Phone Information details screen and the context sensitive soft key that invokes it This parameter enables or disables the screensaver feature If configured to N the screensaver UI is not available to users and the screensaver is disabled on the IP Deskphone The default value is YES YES enables the screensaver feature default NO disables the screensaver feature This parameter enables or disables the ability to configure and use a less secure user defined password for the IP Deskphone screensaver in password protected mode If configured as Y the screensaver password screen Prefs Display Screensaver Mode Enable with password has a configured context sensitive soft key that allows the user to define a password for the screensaver The default value is NO YES enables the ability to configure and use a less secure user defined password for the IP Deskphone screensaver in password protected mode NO disables the ability to configure and use a less secure user defined password for the IP Deskphone screensaver in password protected mode default SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 69 Configure the provisioning server SCRNSVR_UNPRTCTD_ENABLE YES NO SCRNSVR_TEXT text SCRNSVR_MODE DISABLE PASS NO_PASS SCRNSVR_DELAY minutes 70 SIP Software for Avaya 1
87. the file manager default NO does not allow the user to delete of copy JPG and PNG files on the IP Deskphone or USB drive through the file manager This parameter allows the user to act on CER and PEM files using the file manager The default value is NO YES to act on JPG and PNG files using the file manager NO does not allow the user to delete of copy JPG and PNG files on the IP Deskphone or USB drive through the file manager This parameter allows the user to act on CFG files using the file manager The default value is NO YES to act on CFG files using the file manager NO does not allow the user to delete of copy CFG files on the IP Deskphone or USB drive through the file manager default This parameter allows the user to act on CFG files using the file manager The default value is YES 74 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands YES to act on CFG files using the file manager default NO does not allow the user to delete of copy CFG files on the IP Deskphone or USB drive through the file manager default ENABLE _USB_ PORT YES NO This parameter enables or disables the USB port If configured as NO all USB devices are disabled and all other USB commands are ignored The default value is No YES enables the USB port NO disables the USB port default
88. this is the case then you must manually configure the parameters during initial IP Deskphone configuration or through the provisioning server SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 209 Security Note Disabling the local administration user interface drastically reduces the ability to view or edit the configuration of the IP Deskphone and almost completely removes the ability to diagnose any communication or configuration errors in the field However disabling the local administration user interface increases the security of the IP Deskphone because the user is not able to view the configurations or make changes Configuring the domain protocol O A OO N gt Press the Globe key twice Select a domain the required configured SIP domain 6 Press the Edit context sensitive soft key Using the Navigation key cluster select Server Settings Enter the admin password if the Ul and password are enabled Use the Navigation key cluster to scroll through the Domain List screen and select Table 31 Listening port parameters Parameter name Description Default value Boundaries SIP UDP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming UDP Disabled 0 must be requests non zero for a TLS only option SIP TCP Port The listening port on 5060 Min 1024 the IP Deskphone for Max 65535 incoming TCP Disabled 0 must
89. timeout expiration time for line seize subscriptions in seconds RTP_MIN_PORT x The minimum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50000 RTP_MAX_PORT x The maximum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50100 Note The RTP port configuration parameters must satisfy the constraints that RTP_MAX_PORT RTP_MIN_PORT is greater than or equal to 10 and less than 1000 Note If there is a provisioning error RTP_MIN_PORT is reset to the default value of 50000 and RTP_MAX_PORT is reset to the default value of 50100 An error message is logged The SystemConfig file stores 50000 and 50100 rather than the erroneous configuration values to indicate that the configuration attempt has been rejected CALL_WAITING SPEAKER SPEAKER the call waiting tone is played on the STREAM IP Deskphone speaker This is the default option STREAM the call waiting tone is injected into the stream played on the transducer in use for the active call DISTINCTIVE_RINGING YES NO This feature works with the CS 2000 proxy YES turns on the distinctive ringing feature This is the default option NO turns off the distinctive ringing feature SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 49 Configure th
90. to the provisioning server uses the device certificate to validate the identify of the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone by a USB flash drive or by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The administrator must use the existing device certificate this certificate is used for EAP TLS SIP TLS and HTTPS to establish mutual authentication For information about device certificate installation and certificate profiles see Device certificate installation process on page 234 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 255 Certificate based authentication Security and error logs You can access the Security Log and the Error Log to view errors and failures that may have occurred during the operation of the IP Deskphone Before you can access the Security and Error Logs you must configure the Security Policy file with the SECURITY_LOG_UI_ENABLE YES parameter If configured as yes you can access the Security and Error Logs from the Network screen by selecting Device Settings gt Security and Error Logs The Security and Error Logs are stored in the Logs folder
91. to a recognized Avaya server Avaya Avaya CS 1000 or IP Office then advanced features are available with one token e Standard features e Extended features e MLPP Federal Call Origination Busy 280 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Licensed features e DoD Network e FIPS Certified SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 281 Licensing 282 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 17 Internet Protocol version 6 Internet Protocol version 6 IPv6 is a network layer for packet switched internetworks and is the successor of IPv4 IPv6 provides larger address space which allows greater flexibility in assigning addresses The extended address length used within IPv6 eliminates the need to use Network Address Translation to avoid address exhaustion to simplify the aspects of address assignment and renumbering when changing providers The IP Deskphones can be configured to support IPv4 and IPv6 protocols IP Deskphones use IPv4 mechanisms for example DHCP to acquire their IPv4 addresses and IPv6 mechanisms for example Stateless autoconfiguration to acquire their IPv6 addresses IPv6 uses a hierarchical method to allocate IP addresses which provides simplified routing and renumbering IPv6 provides the following e 128 bits for add
92. to download the CTL file to the IP Deskphone 3 The IP Deskphone checks the validity periods as follows e Not Valid Before the CTL file is not used before the validity date e Not Valid After the IP Deskphone checks this when the CTL file is downloaded every 24 hours SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 237 Certificate based authentication 4 Aft a remote certificate is presented to the IP Deskphone the CTLis expired the CTL is deleted and an event is logged in the security log er the IP Deskphone starts a TLS channel with a server EAP or TLS and receives a server certificate the IP Deskphone validates the certificate by checking the availability of the certificate in the CTL and decides whether to trust the certificate or not If the server certificate is not in the CTL the server certificate is rejected and a TLS channel is not established The administrator must ensure that the CTL is up to date If a new CTL is downloaded to the IP Deskphone the old CTL file is overwritten by the new one Note The IP Deskphone can trust up to ten server certificates in the CTL file An example of a CTL file is as follows TEV AMDABERORE QS OOF Wil sie oils TEVAMDEAERTER 25 10 20222 SS BEGIN CERTIFICATE the content of the certificate goes here Saas END CERTIFICATE the content of the digital sig
93. values are as follows CERT_ADMIN_UI_ ENABLE SECURITY_LOG_UI_ENABLE KEY_SIZE KEY_ALGORITHM This parameter determines if the Certificate Administration user interface is enabled on the IP Deskphone The acceptable values are as follows YES Certificate Administration user interface is enabled on the IP Deskphone NO Certificate Administration user interface is disabled on the IP Deskphone default This parameter determines if the Security Log user interface is enabled on the IP Deskphone The acceptable values are as follows YES Security Log user interface is enabled on the IP Deskphone NO Security Log user interface is disabled on the IP Deskphone default This parameter determines the default size used when generating keys on the IP Deskphone and acts as the minimum allowed key size that should be enforced when loading certificates from the IP Deskphone The acceptable values are as follows KEY_SIZE_1024 default KEY_SIZE_1536 KEY_SIZE_2048 This parameter is the preferred key generation algorithm The only acceptable value is as follows KEY_ALG_RSA default 246 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Security policy parameters TLS_CIPHER This parameter is the preferred TLS Cipher used for HTTPS to configure a stronger cipher preference when available The acceptable values are as follows
94. 0e7e308 al 21 es 82 az 1 t6 203ac098 a3 80efec7 2 t 0 Jigdo 6 Livhi 4 Task Trace s0 sl s2 s3 s4 sS s6 s 0 0 0 0 0 0 0 0 1 1000 0 819e1938 ERRNO DELAY 3006b 0 0 0 0 0 0 0 0 87194 0 0 ERRNO DELAY 0 0 1432 margin 6744 BSSseBEsSSs 0 80e70000 o o 80d94a50 819c7ff0 819 c8010 807830fc 80634554 819c8030 _pthread_setcanceltypetacSa 4 KNL_PunReadyThreads 819 8280 ffttfft 0 0 807830f4 KNL_PunReadyThreads 74 sem Pur sENL gGlobals 80782dac 819c8000 80 OecbS0 Stack dup from sp 96 to spt96 Figure 87 Example of the supplementary information in the ECR log file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 337 Diagnostics and troubleshooting 819e18d0 0000 0000 819af200 i 819e18e0 0000 0000 8059 aa48 8039 3890 8086 1884 Y H 98 819e18f0 cece cece cece eeee cece eeee 00000000 Fo 819e19c0 819e 95f0 cece cece ceee ceecee eeee eeee l Vn Snr Sn ns rn 819e19d0 819e 19d8 801fF08a0 Taen value 21 0x15 Figure 88 Example of the supplementary information in the ECR log file continued The following is an example of the ECR log file PDT gt prtlog 0 gt example of the ECR log file 338 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs eee ERROR LOG FILE Record 000
95. 1 PROP LEE i PURPOSE i PROTOCOL READE FILENAME devcert p12 USER_KEYS DOWNLOAD_MODE AUTO VERSION 000001 PROTOCOL TESNE FILENAME myRootCa pem CTL DOWNLOAD_MODE AUTO VERSIO 000001 PROTOCOL ERARE FILENAME TEITER LOGGIN_BANNER DOWNLOAD_MODE_AUTO VERSIO 000002 FILENAME warning_banner txt USER_CONFIG DOWNLOAD_MODE FORCED VERSION 000001 IP Deskphone specific configuration files SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 29 Configure the provisioning server Table 3 Provisioning file supported sections DEVICE_CONFIG Device configuration file FW Firmware image DIALING_PLAN Dialing plan LANGUAGE Downloadable language files more than one can be specified in each section IMAGES Downloadable images TONES Downloadable tones wav files LICENSING License files SEC_POLICY License policy files DEV_CERT Device certification files CTL Certificate Trust List file USER_KERYS Root certificates LOGIN_BANNER Login banner files USER_CONFIG IP Deskphone specific configuration files Provisioning is performed using the commands in the 1xxxeSIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration f
96. 100 Series IP Deskphones Administration This parameter enables or disables the User Interface UI for configuring and using the screensaver without a password The default value is NO YES enables the UI for configuring and using the screensaver without a password NO disables the UI for configuring and using the screensaver without a password default This parameter configures the text displayed on the screensaver of newly created profiles when the screensaver lock is active Changes to this value through the Prefs context sensitive soft key overwrites the value provided through provisioning The text string can have a maximum of 24 characters The default value is Screensaver active This parameter configures the display screensaver mode of newly created profiles There is no option to pre select a password protected mode with a user defined password Changes to this value through the Prefs context sensitive soft key overwrites the value provided through provisioning The values are DISABLE NO_PASS and PASS The default value is DISABLE Note The selected setting must have the corresponding feature mode enabled For example if this flag is configured to NO_PASS then SCRNSVR_UNPRTCTD_ENABLE must be configured to Y for the NO_PASS mode to be configured on the new profiles This parameter determines how long an IP Deskphone remains at the idle screen before the screensaver is evoked This parameterconf
97. 100 Series IP Deskphones Administration Comments infodev avaya com November 2012 SIP security authentication SIP security authentication Authentication Supported Comments Digest Authentication Yes Proxy to User Yes Authentication User to User No The IP Deskphone responds to Authentication a 401 but never challenges incoming requests with a 401 response S MIME No AKA No SIP DTMF Digit transport Transport type Supported RFC2833 Yes In band tones Yes Out of band tones Yes vnd avaya digits Supported subscriptions Subscription type Supported Avaya Call Server specific address book Yes Yes call park Yes Yes dialog Yes Yes presence Yes Yes message summary Yes No SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 301 SIP messages supported by the IP Deskphone Subscription type Supported Avaya Call Server specific ua profile Partial Yes service package Yes Yes network redirection Yes Yes reminder Supported instant messaging Message type Supported plain text Yes Avaya unencrypted Yes Avaya encrypted Yes 302 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 19 Diagnostics and troubleshooting This chapter contains the following topics e IP Deskphone diag
98. 12 27 Configure the provisioning server IP Deskphone a new file transfer session starts for each file to be downloaded The provisioning file for example 1165eSIP cfg can contain commands that prompt for confirmation before a file is downloaded Download the SIP Software to the provisioning server To download the SIP Software perform the following procedure Downloading SIP Software for the IP Deskphone 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter the IP Deskphone type in the TheInSite Knowledge Base box 4 Press the red arrow at the end of the ThelnSite Knowledge Base box to obtain the Search Results 5 From the Search Results select and download the appropriate version of the SIP Software for the IP Deskphone for example SIP Avaya 1165E IP Deskphone Release SIP 1165e03 02 16 00 bin 6 Place the selected software on the provisioning server Create the SIP provisioning file on the provisioning server The provisioning file is downloaded from the provisioning server to the IP Deskphone every time the IP Deskphone checks for updates The provisioning file is a clear text file that has the naming convention 1xxxeSIP cfg The following is an example of the IP Deskphone provisioning file DEVICE_CONFIG Device configuration section OWNLOAD_MODE AUTO ER I ERSIO 000001 ENAME 1120DeviceConfig dat
99. 43e814 8152f820 240 DELAY 803d0c7c 8152f788 0 190327 1 tTimeSave 8045lacc 8152a7f0 240 DELAY 803d0c7c 8152a768 0226509 1 mocSshMn 80127eac 8150b260240 READY 803e50a4 8150b0f8 3d0004 0 tDcacheUpd dcacheUpd 8lab55b0 250 READY 803d0c7c 81ab54f8 0 QO Idle 800e2b68 819c1c20 253 READY 803d0c7c 819c1b98 0 0 tUsbKbd 802f451lc 81559ef0 255 READY 803d0c7c 81559e20 0 Q Figure 89 Example of the ECR log file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 339 Diagnostics and troubleshooting Memory Usage Info status bytes blocks avg block max block current free 13126912 49 267896 12944576 alloc 8499952 2994 2838 cumulative alloc 78960576 1306171 60 Record 001 CRITICALERROR SET Logged 11 26 2007 02 46 45 Firmware B221C61 File EcrTaskMonitor c Line 548 Error 4 Description Task Monitor the HOOK task is suspended Detailed info for task ID 0x81CFEB40 NAME ENTRY TID PRI STATUS PC SP ERRNO DELAY HOOK 380046990 8icfeb40125SUSPEND 803d0c7c 8icfea78 0 0 stack base Ox81cfeb40 end Ox8icfdb40 size 4030 high460 margin 3620 options 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 0 t 0 s0 0 t3 1 a 0 ti 0 sli 0t 1 vo 0 t2 0 s2 0 k0 0 vl 0t3 0s3 0 ki 0 ad 2t4 0 s4 0 gp 80709230 al Ot O s5 8icfeb40 sp 8Icfea78 a2 0 t 0 s 2 s8 8icfeac0 a Ot O s 8081b184 ra 8004eed4 di
100. 5 Deskphone bug logging recovery commands RECOVERY_LEVEL LOG_LEVEL Important Device configuration commands The device configuration file uses the following syntax mandatory field e lt gt optional field For example AUDIO_CODEC lt gt Important SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Server and network configuration commands The syntax of the device configuration file is case sensitive Verify that the commands entered follow the case defined in this document Important Parameters in the device configuration file with empty values are not allowed and cause write failure Important Some parameters are configured by the service package which is downloaded to the IP Deskphone at log in time Service packages are provided by CS 2000 AS 5200 and AS 5300 proxies only Server and network configuration commands SIP_DOMAIN x domain_name This parameter preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Deskphone x the number of the SIP domain number from 1 to 5 domain_name the proxy domain name for all servers Note SIP_DOMAIN x is provisioned after user logout SERVER_IP x _ y _ip address This parameter configures the primary and secondary IP address for each domain two proxies for ea
101. 6 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 10 Provisioning the IP Deskphones The IP Deskphones support the following provisioning modes e Manual provisioning e Automatic provisioning Manual provisioning The manual provisioning of IP Deskphone parameters overrides the configuration of parameters by any other provisioning source Technicians can use manual provisioning to override system wide parameters for troubleshooting purposes or to provide special needs configurations for a small group of users Automatic provisioning The Automatic provisioning feature creates a flexible provisioning method which e covers the existing provisioning parameters e supports the extension of the provisioning parameters supports provisioning parameters in automatic provisioning modes when possible e creates a common provisioning information format that supports DHCP Trivial File Transfer Protocol TFTP and HyperText Transport Protocol HTTP provisioning You can store common provisioning parameters in a managed central server such as a DHCP or TFTP or HTTP server You can configure the IP Deskphone to automatically or manually obtain the provisioning parameters from the various provisioning sources By default the IP Deskphone automatically provisions most parameters For automatic provisioning the IP Deskphone receives the parameters from the provisioning server You
102. AME_ CHECK_ENABLE NO FTP_PASSWORD EAP Authentication EAP enabled networks allow the administrator to ensure that individual devices or users are authorized to access the enterprise s LAN environment The following diagram shows the network architecture for 802 1x and EAP Radius EAP PKI _ Ouver Ethernet EAP SecurelD Ws Over RADIUS Kerberos n Supplicant Authenti Authentication Authentication Service Server Figure 55 802 1x and EAP network architecture IEEE 802 1x defines three roles a supplicant an entity that requires access to the network for use of its services an authenticator the network entry point to which the supplicant physically connects typically a Layer 2 switch The authenticator acts as a proxy between the supplicant and the authentication server and controls the access to the network based on the authentication status of the supplicant e an authentication server typically a RADIUS server performs the actual authentication of the supplicant There are three supported EAP methods e EAP MD5 e EAP TLS e EAP PEAP MD5 The administrator selects the EAP method from the EAP configuration menu as shown in the following figure SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 251 Certificate based authentication EAP Mode TLS Disable MD5 PEAP TLS ID 1 IPPhone CA Server http www casry com sceppg cgi Doma
103. AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA 2 SIP Software for Avaya 1100 Series IP Deskphones Administration Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal
104. AVAYA SIP Software for Avaya 1100 Series IP Deskphones Administration SIP 4 1 NN431 70 600 03 12 November 2012 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentatio
105. Allow Friends List Authorizes everyone on the user s Friends List e Allow Directory Authorizes everyone in the user s Personal Directory Allow Addresses Acts as a white list of domain names and SIP addresses that have authorized users SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 189 Features Answer Mode Settings screen The Answer Mode Settings screen is used to pre grant authorization to request an automatic answer to potential callers or groups of callers The Answer Mode Settings screen has the following two independent configurations e Allow Mode Current Setting e Allow Addresses For the Allow Mode option the current setting can be one of the following choices e Disabled e Friends e Directory includes all Friends e Public includes all users For the Allow Addresses option the user can edit a listing by adding domain names or SIP addresses up to a maximum defined in the device configuration To access the Answer Mode Settings screen from the Preference menu choose Feature Option and Answer Mode Settings The following screen appears Answer Mode Settings C 1 Allow Mode Disabled 2 Allow Addresses oe a a Figure 31 Answer Mode Settings screen Allow Mode Settings screen The Allow Mode Settings screen allows you to disable the feature and to allow automatic requests for Friends Directory or Public users To access the Allow Mode Setti
106. Authenticate Fail message and the IP Deskphone cannot access the network EAP PEAP EAP PEAP allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID1 root certificate user ID2 and password EAP PEAP is the outer authentication protocol that requires a user ID1 and root certificate to establish a TLS channel EAP MD5 is the inner authentication protocol that requires a user ID2 and password to pass through this channel in a secure mode The customer root certificate can be installed using SIP configuration file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 253 Certificate based authentication For more information seeTrusted Root certificate on page 232 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP Authenticate Fail message and the IP Deskphone cannot access the network EAP Re authentication The re authentication process proceeds in the background without disturbing the ongoing operation of the IP Deskphone If the re authentication fails or times out the IP Deskphone becomes inoperable Re authentication interval is controlled by the Layer 2 switch re authentication interval parameter The minimum supported re authentication interval wnen EAP MD5 and EAP PEAP are configured is 10 seconds for EAP TLS the minimu
107. CTL Deletion 0015 Information WED OCT 26 03 02 55 2011 271 n fw build util pki pki_mgmt c 3482 Deleted CTL CTL download error 0021 Information WED MAY 20 03 00 58 2009 154 n fw build util tftpsecurity proc_keys c 227 Error Importing CTL Could not get dates DD MM YYYY HH MM SS Certificate Administration The administrator can view and delete certificates and CTLs Because a certificate can be deleted it is critical that the administrator password used to access this function is protected and limited to only those who require it Certificate administration is accessed through the Diagnostics menu To view Certificate Administration option in Diagnostics menu 1 Create Security Policy file a text file 2 Add the CERT_ADMIN_UI_ENABLE YES in the Security Policy file 3 Sign the file using a signing certificate For example SecurityPolicy txt sig 4 Download the file using SEC_POLICY section in the 11xxeSIP cfg file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 239 Certificate based authentication After the Security Policy file is enabled access the Certificate Administration screen from the Network screen 5 Select Device Settings gt Diagnostics gt Certificate Administration Diagnostics 1 IP Set and DHCP Information Cj 2 Network Diagrostics Tools C 3 Ethemet Statistics 4 IP Network Statistics 5 Certificate Ad
108. DP Checked LLDP enabled Unchecked LLDP disabled Enable IPv6 Checked IPv4 and IPv6 enabled dual mode Unchecked IPv6 disabled DHCP Yes DHOP used No Static IP and config used Phone IP IP address IPv4 and IPv6 IP address Note Maximum of 2 Phone IP addresses can be configured 1 IPv4 and 1 IPv6 Net Mask Subnet mask IP Deskphone subnet mask Note IPv6 does not support Net Mask however Net Mask is required for the IPv4 address in a dual mode Gateway IP address IP Deskphone gateway IPv4 and IPv6 IP address DNS IP1 IP address DNS server 1 IPv4 and IPv6 IP address SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 123 Provisioning the IP Deskphones Config option Options or input Description Note Maximum of 2 DNS IP addresses can be configured DNS IP2 IP address DNS server 2 IPv4 and IPv6 IP address SIP Server IP IP address SIP proxy server IPv4 and IPv6 IP address Note Maximum of 2 SIP proxy IP addresses per domain can be configured CA Server IP address Certificate Server IP address Domain Name 4 to 12 characters IP Deskphone domain name Hostname 4 to 12 characters IP Deskphone host name Ntwk Port Speed Auto Auto sense 10BT Forced 10BT 100BT Forced 100BT Ntwk Port Duplex Auto Auto negotiate Force Full Forced full duplex Force Half Forced half duplex Enable
109. DSN of the user DSN to be added to the INVITE message of outgoing calls SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 197 Features 198 Parameter Description Default MLPP_PRECEDENCE_DOMAIN x The local precedence domain of the user to be added to the INVITE message of outgoing calls 000000 MAX_APPEARANCE x The maximum number of call appearances a single user can have CALL_WAITING_TONE 0 1 Configures the call waiting tone 0 single buzz tone 1 periodic two beep tone DISABLE_SPKRPHN YES NO Disables the speakerphone for all non 911 calls NO CALL_ORIGIN_BUSY YES NO User is not interrupted presented with an incoming call when entering address of outbound call YES user is not presented with an incoming call NO user is presented with an incoming call NO SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Chapter 12 IP Deskphone restrictions Service package restrictions A limited number of Call Servers support the service package The service package is a means of providing configuration settings to the IP Deskphone Individual features and feature restrictions are sent to the IP Deskphone as a part of the service package every time a particular user logs on to the IP Deskphone If the Call Server does not suppor
110. Deskphone supports roaming profiles that have a service package and that service package has the network address book enabled then when the service package arrives the service package enabled network address book replaces the Address Book The roaming profile and the network address book are mutually exclusive To prevent this from happening disable the network address book in the user s service package Default names Default names can also be provisioned in the Device configuration file if per user files are not required Default names are overridden by names specified in the user cfg file e DEFAULT_ADDRESSBOOK_FILE e DEFAUT_SPEEDDIAL_LIST e DEFAUT_CUSTOMKEYS_FILE For more information about the device configuration file see Feature configuration commands on page 48 Customizable banner for login SIP Software allows the IP Deskphone to display a customizable banner when you log on to the IP Deskphone When the login banner is provided with login banner text and is configured as enable the IP Deskphone displays the banner text on the screen when the user logs on The banner text is only displayed in the language that is provisioned changing the IP Deskphone configured language does not change the banner text language The banner SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 161 Features appears only for the primary user of the IP Deskphone In a multiuser configuration a secondary user logo
111. Deskphones only AudioCodec lt n gt codec id This parameter is a command that specifies the lt description gt codecs that are available for the user to select You can configure up to 15 codecs n the codec number The value is 1 to 15 codec ID the codec identifiers are as follows PCMA SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 55 Configure the provisioning server e PCMU e G729 e G722 e G723 text description a text description of the codec For more information about audio codec configuration see Audio codecs on page 225 DEF_AUDIO_QUALITY Low This parameter is used to configure the default audio Medium High quality used for each new call Audio quality can be changed when the call is active If this command is not present in the configuration file the IP Deskphone uses High quality as its default value The possible parameters for this command are High Medium and Low If any other parameter is entered or these commands are misspelled the IP Deskphone uses High as the default setting This allows the ptime to be changed on a particular codec The default is High The following codecs are used for each selection Low G729 ptime 30 Medium G711 ptime 30 High G711 ptime 20 default AUTH_METHOD AUTH This parameter is used to configure the SIP AUTE_INT authentication method The default is AUTH AUTH only authenticates username pa
112. Device Settings menu shows the configuration parameters that are configured as Manual on the Auto Provisioning page Use the Up and Down navigation keys to scroll through the main configuration options and the Right or Left navigation keys to scroll through the sub configuration options For all supported IP Deskphones you can press the Auto soft key to switch to the Auto Provisioning page to define parameters that you can obtain automatically or manually Then from the Auto Provisioning page you can press the Cfg soft key to switch to the Device Settings option 118 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Configuring parameters manually for the IP Deskphone Configuring parameters manually for the IP Deskphone Procedure 1 Press Auto on the Configuration page to switch to the Auto Provisioning page 2 Perform one of the following actions e Press the AllMan soft key to change all parameters to be manually provisioned e Use the dial pad to enter the number associated with the parameter or use the navigation keys to scroll and highlight the specific parameter up down navigation takes you from group to group while left right navigation takes you from item to item Press the Enter key to check the parameter making it Manual provisioned 3 To exit and save press the Config key to return to the Device Settings page then press Apply Configuring parameters a
113. ER PORT1 2 5060 SERVER RETRIES1 3 DEF _USER1 userl Voice Feature configuration commands VMAIL 5555 VMAIL_DELAY 300 Administrative feature commands BANNER MCS 4 0 AUTOLOGIN ENABLE YES Voice Application commands DEF_LANG English DEF AUDIO QUALITY High ENABLE BT YES ENABLE 3WAY_CALL NO Figure 4 Sample device configuration file Parameters in the IP Deskphone configuration file are saved on the IP Deskphone Removing a parameter from the IP Deskphone configuration file does not change the parameters saved on a configured IP Deskphone If a parameter is configured only in the IP Deskphone specific configuration file removing the IP Deskphone specific configuration file does not clear the setting The following table provides a summary of the commands that can be used in the device configuration file A description and the exact syntax of each command is given in Device configuration commands on page 40 Table 4 Device configuration commands Configuration command type Configuration commands Server and network configuration commands SIP_DOMAIN1 SIP_DOMAIN2 SIP_DOMAIN3 SIP_DOMAIN4 SIP_DOMAIN5 SERVER_IP3_1 SERVER_IP3_2 SERVER_IP4_1 SERVER_IP4_2 SERVER_IP5_1 36 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Create the device configuration file on the provisioning server Configuration command type Config
114. ER_ 2 configuration of C_SHA1_80 MAC_SHA1_ 32 the preferred AES_CM_128_ HMA AES_CM_128_H order for SRTP C_SHA1_32 M AC_SHA1_80 cipher offers None LOGIN NOTIFY Configures Off Off whether or not Success the login banner Failure appears after a Both successful logon LOGIN_NOTIFY_TIME Configures Not checked Not checked off whether or not the time at which the login success or failure occurred appears Checked on SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Parameter Purpose Default Allowed SSH Configuration of NO YES the SSH server NO on the IP Deskphone The parameter must remain consistent with the current UNIStim design SFTP Configuration of NO YES the SFTP server NO on the IP Deskphone The parameter must be added but can remain consistent with SSH SFTP_READ PATTERNS File extensions Cfg dat separated allowed to read values See Note get from the SIP 1 client After a change is detected in this parameter the system resets SFTP_WRITE_PATTERN File extensions Cfg dat separated S allowed to write values See Note 1 put from SIP and Note 2 client After a change is detected in this parameter the system resets SSHID Configuration of None See Note 3 the SSH and SFTP user ID SSHPWD Configuration of None See Note 3 the SSH and SFT
115. Extensible Authentication Protocol Error Collection and Recovery Enterprise Java Bean Certificate Authority Extended Regular Expressions Federal Information Processing Standards Fully Qualified Domain Name File Transfer Protocol Gratuitous Address Resolution Protocol Graphical User Interface Hyper Text Transfer Protocol Hyper Text Transfer Protocol over SSL Internet Authentication Service Internet Control Message Protocol Internet Engineering Task Force Integrated Services Digital Network Instant Message Internet Protocol Internet Protocol version 6 Internet Protocol Client Manager Telecommunications Standardization sector of the International Telecommunications Union Local Area Network Light Emitting Diode SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Acronyms MAC Media Access Control MADN Multiple Appearance Directory Number MAS Media Application Server MD5 Message Digest v5 MLLP Multi Level Precedence and Pre emption NAT Network Address Translator NetConfig Configuration screens available after an IP Deskphone resets NDU Network Diagnostic Utility OAM Operation Administration and Maintenance PDT Problem Determination Tool PEAP Protected Extensible Authentication Protocol PEC Product Engineering Code PKCS 12 Public Key Cryptographic Standard 12 POE Power Over Ethernet POSIX Portable Operating System Interface PRACK Provisional Acknow
116. G_NO_EXTRA_INFO no supplementary information ECR_LOG_TASK_INFO log task information ti tt the stack information from SP 96 to SP 96 ECR_LOG_SUM_TASK_INFO log summary of each task TCB i ECR_LOG_MEM_INFO log memory usage information memShow The following is an example of the supplementary information in the ECR log file 336 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Svmmary info for all tasks SP 81ff92Zb0 81ff6728 819 7 0 81a24a38 8la36b28 819e6168 SP Diagnostic Logs NAME ENTRY TD PRI STATUS PC cExcTask exclTask 8lff93d0 O PEND 8078cc18 thLoglask 8lff6840 0O PEND 8078cc18 hutk 80514994 819c8070 20 SUSPEND 80634554 ECR_WDOG 800e977c 8la24sb0 49 PEND 80634554 BLST 800d2310 8la36bb0 125 PEND T 80634554 DISR 8002187c 819e61f0 125 PEND 80634554 Memory Usage Info Status bytes blocks yg block max block current free 9498400 186 51066 9249120 alloc 7210640 4915 1467 cumulative alloc 81327184 29445 2762 Detailed info for task ID 0x819C8070 NAME ENTRY TD PRI STATUS PC hutk 80514994 819c8070 20 SUSPEND 80634554 Stack base 0x819c8070 end Ox819c6070 size 8176 high gptions 0x4 VX_DEALLOC_STACK VxWorks Events Events Pended on Not Pended Received Events 0x0 Options N A 0 0 to 0 at 80470000 tl 1000f 00 v0 Oo t2 80e97e74 vl Sfe t3 o ad SO t4 8
117. IP Deskphone The user cannot modify the text descriptors through the IP Deskphone the text descriptors can only be read by the user After the system loads the Device Configuration file the user preference selections are synchronized with the system codecs specified in the Device Configuration file This ensures that the codecs available to the user are always set according to user preferences If the user modifies the order through the IP Deskphone then the user defined order is saved for the codecs that are defined as system codecs in the Device Configuration file Codecs are appended at the end of the list in their relative order from the Device Configuration file Until the user modifies the order of the codecs the list of ordered codecs reflects the order specified in the Device Configuration file The following table shows examples of the list of codecs provided by Device Configuration user configuration and resulting list of codecs that the system uses for presentation and codec negotiation purposes Table 39 Examples of the ordered lists of codecs Supported by the IP Ordered list of Ordered list of Ordered list of Deskphone codecs provided by codecs provided by codecs used by the Device user configuration IP Deskphone Configuration A B C D E N A A B C D E A B C D E F G A B C D E E D C B A E D C B A 228 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012
118. IP Deskphone before new files are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Deskphone When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone files NO does not erase existing language and tone files e SRV_USER_NAME username if the protocol is FTP HTTP or HTTPS this keyword specifies the user name to log on to the server e SRV_USER_PASS password if the protocol is FTP HTTP or HTTPS this keyword specifies the password to log on to the server PROMPT_AUTHNAME_ENABLE YES NO is used to determine if the authentication ID screen is presented to the user during login This allows the authentication name to be different from the registration name for example the SIP user name It allows the user to enter an authentication ID independent of the log in ID The authentication ID is used when the server challenges the IP Deskphone This is required for the SCA feature to work on the Avaya Communication Server 1000 proxy The default value is NO YES after the user login name is entered the authentication ID screen appears NO after the user login name is entered the password screen appears e AUTOLOGIN_AUTHID_KEYxx userid domain is used for auto login when the AUTOLOGIN_E
119. IP Deskphone from using a specific codec you must change its entry in the Device Configuration file to a different codec and then clear the value of the original specific codec which disables the codec entry If you remove all codecs from the allowed list the IP Deskphone resets to the default list of codecs Important To reset the phone to the default list of codecs it is necessary to remove the values against each AUDIO_CODECx item in the Device Configuration file For example AUDIO_CODEC1 PCMA standard a law UDIO_CODEC2 PCMU standard u law UDMOMECODE CSMGTZOMiZINcodec UDIO_CODEC4 G722 wideband codec gt p p D UDIO_CODEC5 G723 high compression codec ould become UDIO_CODEC1 UDIO_CODEC2 UDIO_CODEC3 gt Pp p p UDIO_CODEC4 AUDIO_CODEC5 If the ordered list of codecs is small and no matching codec is found during negotiations the call drops as the audio stream cannot be established For backward compatibility with SIP Firmware Release 1 X the Device Configuration file supports the DEF_AUDIO_QUALITY parameter as long as no codec is allowed using the new parameter AUDIO_CODECN in which case the DEF_AUDIO_QUALITY parameter is ignored and has no effect Specifying the DEF_AUDIO_QUALITY as High or Medium has the same effect as omitting the parameter altogether and without specifying codec through the new parameters If set to Low then the list of default codecs is reversed before being sent in th
120. IP Deskphone type in the The In Site Knowledge Base box d Press the red arrow at the end of the The In Site Knowledge Base box to obtain the Search Results e From the Search Results select the appropriate version of the SIP software for the IP Deskphone for example Avaya 1165E IP Deskphone Release 0625C23 f Place the selected software in the correct directory on the provisioning server 4 In the IP Deskphone Network Configuration menu change the TFTP server address and enter the correct TFTP server address SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 111 Upgrade and convert the IP Deskphone software 112 This can be the provisioning server as defined in the chapter Configure the provisioning server on page 27 Select the Apply amp Reset context sensitive soft key to save the configurations and reset the IP Deskphone The IP Deskphone downloads the software file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the software image is downloaded to the IP Deskphone the display shows FW finished the blue LED stops flashing and the IP Deskphone resets The IP Deskphone registers to the TPS with the new software version If the upgrade is unsuccessful see the chapterDiagnostics and troubleshooting on page 303 in the section Download failures Follow the next procedure to download the minimum
121. IP Software for Avaya 1100 Series IP Deskphones Administration November 2012 287 Internet Protocol version 6 The DHCPV6 configuration file that can be used for the IP Deskphone stateful configuration is as follows Example server configuration file per client configuaration In this example some clients receive different parameters than others Logging level range 1 Emergency 8 Debug log level 8 Don t log full date log mode short sLitevee Vetmi ri G00 r2 900 prefered lifetime 1800 3600 valid lifetime 3600 86400 rapid commit yes preference 255 assign addresses from this pool class it might be possible to define multiple pools with the same prefix length pool fdde bla8 d98d 0000 2F87 9FBC 0A0A 0AC8 fdde bla8 d98d 0000 2F87 9FBC OAOA 0ACa assign 96 prefixes from this pool pd class jSol jxorol SOOO SAGER seseOll sse1c sie elec 9 2 BO pd length 96 wi ILLL T2 22222 common configuration options provided for all clients option dns server fdde bla8 d98d 0 2f87 9fbc a0a a0l fdde bla8 d98d O 2 87 9fbe ala ad2 option lifetime 7200 option domain example com option vendor spec 5678 0x0002aaaa 1234 0x00020102 provide VoIP parameter SIP protocol servers and domain names for all clients option sip server 2000 300 2000 302 2000 303 2000 304 option sip server fdde bla8 d98d 0 2f87 9fbc a0a a0l1 fdde bla8 d98d Os Z2bS 9foe salva alZ
122. Integer Value from 1024 to 65535 Connection Timers OS keep alive Keep Alive Integer Value from 5 to 1800 Register Retry Integer Value from 30 to 1800 Register Max Retry Integer Value from 600 to 1800 Login Notify Off Configuration values for login Sucess banner notification Failure Both Login Notify With Time Checked Configuration values for login Unchecked banner with time notification Enable Bluetooth 1120E Checked Bluetooth is enabled dai Unchecked Bluetooth is disabled SSH SFTP Checked SSH SFTP is enabled Unchecked SSH SFTP is disabled Enable SSH Checked SSH is enabled Unchecked SSH is disabled UserID Maximum of 11 characters Password Maximum of 11 characters Enable SFTP Checked SFTP is enabled Unchecked SFTP is disabled Enable FIPS Checked FIPS is enabled Unchecked FIPS is disabled SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Chapter 11 Features This section describes the features that are supported on the IP Deskphone Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PVQMon or VQMon allows the IP Deskphone with SIP Software to report voice quality statistics to a server in the network The IP Deskphone with SIP Software collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these sta
123. MAC PHY Configuration Status LLDP MED Capabilities Network Policy ONOnR WOOD oO 10 Location Identification The IP Deskphone expects to receive the following TLVs Table 29 TLV formats TLV Fields Chassis ID Length 6 Chassis Subtype 5 IP Address Chassis ID IP Deskphone IP Address Port ID Length 7 Port Subtype 3 MAC Address Port ID IP Deskphone MAC address Time To Live Length 2 TTL 180 seconds End Of LLDPDU Length 0 Port Description Length 15 Port Description Avaya IP Deskphone System Length the length of the system description string Description System Description Avaya IP Deskphone xxx Software 0604D97 where xxx 1120E 1140E 1165E Software software version 0604D97 is an example only System Length 4 Capabilities System capabilities 0x24 Telephone Bridge Enabled capabilities 0x24 186 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com 802 1ab Link Layer Discovery Protocol TLV Fields If you disable the PC Ethernet port the advertised enabled capabilities configured to Telephone only Port VLAN ID PVID 0 The IP Deskphone does not support port based VLAN operation Port And Protocol PPVID 0 VLAN ID Port and Protocol VLAN is not supported and not enabled VLAN Name VLAN name field is configured to data a
124. MKEYS_FILE LOGINALPHA_ENABLE INTERCOM_PAGING ALPHA_ORDER_LOC_LIST ADHOC_ENABLED1 ADHOC_ENABLED2 ADHOC_ENABLED3 ADHOC_ENABLED4 ADHOC_ENABLED5 CONFERENCE_URI1 CONFERENCE_URI2 CONFERENCE_URI3 CONFERENCE_URI4 CONFERENCE_URI5 QoS and ToS DSCP_CONTROL 802 1P_MEDIA commands 802 1P_CONTROL DSCP_DATA DSCP_MEDIA 802 1P_DATA Tone configuration DIAL_TONE FASTBUSY_TONE commands RINGING_TONE CONGESTION_TONE BUSY_TONE SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 39 Configure the provisioning server Configuration command type Configuration commands PACKET_LOSS_WARN PACKET_LOSS_EXCE NAT configuration NAT_SIGNALLING STUN_SERVER_IP2 commands NAT_MEDIA STUN_SERVER_PORT1 NAT_TTL STUN_SERVER_PORT2 STUN_SERVER_IP1 Voice Quality VQMON_PUBLISH JITTER_ENABLE Monitoring VQMON_PUBLISH_IP JITTER_WARN VQMon LISTENING_R_ENABLE JITTER_EXCE configuration LISTENING_R_WARN DELAY_ENABLE commands LISTENING_R_EXCE DELAY_WARN PACKET_LOSS_ENABLE DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT System commands ADMIN_PASSWORD ADMIN_PASSWORD_EXPIRY ENABLE_LOCAL_ADMIN_UI HASHED_ADMIN_PASSWORD Audio Codecs G729_ENABLE_ANNEXB G723_ENABLE_ANNEXA DEF_AUDIO_QUALITY AUDIO_CODEC1 AUDIO_CODEC2 AUDIO_CODEC3 AUDIO_CODEC4 AUDIO_CODEC5 AUDIO_CODEC6 AUDIO_CODEC7 AUDIO_CODEC8 AUDIO_CODEC9 AUDIO_CODEC10 AUDIO_CODEC11 AUDIO_CODEC12 AUDIO_CODEC13 AUDIO_CODEC14 AUDIO_CODEC1
125. Message Options Voice Mail Settings This command has no effect on the user profiles after it is created vmail_ number is the number or URI of the voice mail server This parameter is a delay configured in milliseconds between when the voice mail server answers the call 50 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com LLDP_WAITING_TIME timeout_sec IP_OFFICE_ENABLE YES NO IPOFFICE_CONF_CODE opt_string IPOFFICE_MSG_CODE opt_string Feature configuration commands and the start of dialing the voice mail user ID The default value is 1000ms x the delay in milliseconds This parameter allows the administrator to configure the timeout in seconds the client should wait for the LLDP response The allowed values of the parameter are from 30 to 300 seconds The default value is 30 seconds timeout_sec timeout value in seconds This parameter is a command that specifies if IP Office specific features are active on the IP Deskphone or not The default value is NO YES IP Office specific features are active NO IP Office specific features are not active This parameter allows the administrator to configure the Conf soft key If the parameter is configured the IP Deskphone user is able to call the IP Office option Conference opt_string code of the Conference option Example IPOFFICE_CONF_CODE 3
126. Monitoring Related publications Other publications related to the SIP Software for Avaya 1100 Series IP Deskphones administration are SIP Software for Avaya 1140E IP Deskphone User Guide NN43113 101 e SIP Software for Avaya 1120E IP Deskphone User Guide NN43112 101 SIP Software for Avaya 1165E IP Deskphone User Guide NN431 70 100 e Avaya 1100 Series Expansion Module SIP Software User Guide NN43110 301 e Avaya 1100 Series IP Deskphone product bulletins on http www avaya com support 18 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 4 Overview Introduction This chapter describes the hardware and software features of the Avaya 1100 Series IP Deskphones and provides a brief overview of Session Initiation Protocol SIP In this document Avaya 1100 Series IP Deskphones will be referred to as IP Deskphones Avaya 1100 Series IP Deskphones with SIP Software The Avaya 1100 Series IP Deskphones connect to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network IP Deskphones come with UNIStim software installed and must be converted to SIP software If you have an IP Deskphone with UNIStim software you can convert the software to SIP software To download the most recent version of SIP software see Download the SIP Software to the provisioning server on page 28
127. NABLE method is configured to USE_AUTOLOGIN_ID If this parameter is blank and AUTOLOGIN_ENABLE is configured to USE_AUTOLOGIN_ID or 2 in the device configuration file then the IP Deskphone uses the value associated with AUTOLOGIN_PASSWD_KEY01 The downloading of these files is initiated when an IP Deskphone is powered on when an automatic check for updates is invoked or when a user selects Srvcs gt System gt Erase User Data Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs gt System gt Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file 34 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the device configuration file on the provisioning server Setting the default language on the IP Deskphone to French To configure the default language on a new IP Deskphone or an IP Deskphone that has not been logged into by an end user include the following in the DEVICE_CONFIG and LANGUAGE sections of the 11xxeSIP cfg configuration file DEVICE_CONFIG DOWNLOAD_MODE AUTO VERSION 000002 FILENA DeviceConfig dat LANGUAGE DOWNLOAD_MODE AUTO VERSION 0000000001 FILENAME French_d24 1ng The DeviceConfig cfg file should contain the following DEF_LANG French_d24 On a new IP Des
128. November 2012 333 Diagnostics and troubleshooting Component Flag Description monitor wakes up after start up or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs SIP traffic monitor DOS PACKET _RATE Determines the maximum number of packets per second that is allowed SIP_traffic monitor DOS_MAX_LIMIT Specifies how many packets past DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped e If packets are received at a rate of DOS_PACKET_RATE 1 then packets start getting dropped after the time specified in DOS_MAX_LIMIT in seconds SIP traffic monitor DOS _LOCK_TIME Specifies the amount of time in seconds the IP Deskphone stops processing packets after DOS_MAX_LIMIT is reached e If DOS_PACKET_RATE is lt 1 other values are ignored and packets are not dropped Logging System LOGSIP_ENABLE Allows the administrator to enable or disable SIP logging e If the parameter is YES the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log files in FFS e The values are YES and NO The default value is NO the manager is not active and the IP Deskphone does not log in SIP incoming and outgoing packages 334 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic Logs Diagnostic Lo
129. OFF and OFF to ON 324 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Problem Determination Tool PDT You can enable or disable SIP logging using the following command in the Device configuration file LOGSIP_ENABLE Yes No If the parameter is Yes the SIP logging Manager is active and starts logging SIP incoming and outgoing packages into the log file in FFS If the parameter is No the SIP logging Manager is not active and there is no logging of incoming and outgoing packages into the log file in FFS The default parameter is No Problem Determination Tool PDT The IP Deskphone with SIP Software contains special services that monitor the performance and various other states of the IP Deskphone These services also automatically collect problem data and provide symptom analysis support for the various categories of problems encountered by the software All significant events are registered in special log files Error Logging framework The Error logging framework saves error related information in the ECR Log file and is the base object used by all the other monitoring services listed as follows e ECR Watchdog e Task Monitor e CPU Load Monitor e Stack Overflow Monitor e Traffic Monitor ECR Watchdog The ECR Watchdog tracks the IP Deskphone to ensure the IP Deskphone survives transitions for example soft reset If the watchdog is active and has
130. OME SEIVICE inanin ia ian 1 D Default error handling eeeeeeeeeeeeeeeeereeeeeeeee 297 Device configuration commands details 40 Device configuration commands list 00eeeee 35 Device configuration file example esceeeeees 35 Dialing function description e eeseseeeseeeeresessssrsseeee 95 Dialing Planecie bende 95 Dialing plan declarations section sample 0 95 Dialing plan digit map section sample 95 Dialing plan file on the provisioning server 93 Dialing plan Sample cccccceeeeeeeeeeeeeeeeeeeseeeeneeeeeees 93 dialing plan variable definitions sample 2 5 95 Downloadable WAV files eeeeeeeeeeeteeeeeeeeeeeeteeeees 98 Downloading SIP Software from the Avaya Web site 113 Downloading the SIP Software to the provisioning server EE A EA dugadasvatuasiats voGartaseenengeaand 28 107 Downloading UNIStim software through TFTP on bootup E AE AAA E A A T 110 DREJE tices iscuansietsaedvassianainiiecssasateiamanucssienamyerts 97 DReG6X fUleS ernier o nadia 97 E E911_TERMINATE_ENABLE 0 ccccccccsseeeeseeees 10 Emergency call location information 000 176 Emergency service dialing plan configuration 176 Emergency Services cccccssccecceessteeeeeeessteeeeesees 175 F Feature configuration commands cecseseeeeeeeeeees 48 G Getting help from a dis
131. OTE x USE_PUBLISH_FOR_PRESENCE line keys A value of 1 allows a single user at a time A value of 0 is treated the same as a value of 1 because you cannot restrict the IP Deskphone to 0 logins The number of concurrent logins can never exceed 24 regardless of the value configured on MAX_LOGINS The default is 24 x the maximum number of user accounts that can be logged in at the same time This parameter restricts the maximum number of inbox entries and takes a number as a parameter For example MAX_INBOX_ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 x the maximum number of inbox entries This parameter restricts the maximum number of outbox entries and takes a number as a parameter For example MAX_OUTBOX_ENTRIES 100 limits the number of entries in the outbox to 100 The default limit is 100 x the maximum number of outbox entries This parameter restricts the maximum number of Call Decline Reasons Prefs Feature Options Call Decline Reasons and takes a number as a parameter The default limit is 20 x the maximum number of reject reasons This parameter restricts the maximum number of call subjects Prefs Feature Options Call Subject and takes a number as a parameter The default limit is 20 x the maximum number of call subject reasons This parameter restricts the maximum number of presence notes and takes a number as a parameter Th
132. OURCE_LIST_URI G FM_PROFILES_ENABLE LOGIN_BANNER_ENABLE FM_LANGS_ENABLE SECURE_UI_ENABLE FM_SOUNDS_ENABLE SCRNSVR_ENABLE FM_IMAGES_ENABLE SCRNSVR_UPASS_ENABLE FM_CERTS_ENABLE SCRNSVR_UNPRTCTD_ENAB FM_CONFIG_ENABLE LE FM_LOGS_ENABLE 38 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the device configuration file on the provisioning server Configuration command type Configuration commands SCRNSVR_TEXT SCRNSVR_MODE SCRNSVR_DELAY SCRNSVR_IMAGE BG_IMAGE_ENABLE BG_IMG_SELECT_ENABLE USE_BG_IMAGE SPEEDLIST_KEY_INDEX SPEEDLIST_LABEL SESSION_TIMER_ENABLE SESSION_TIMER_DEFAULT_ SE SESSION_TIMER_MIN_SE SET_REQ_REFRESHER SET_RESP_REFRESHER MAX_ALLOWEDADDRESSES PORT_MIRROR_ENABLE MEMCHECK_PERIOD DOS_PACKET_RATE DOS_MAX_LIMIT DOS_LOCK_TIME LOGSIP_ENABLE CUST_CERT_ACCEPT CERT_ADMIN_UI_ENABLE SEC_POLICY_ACCEPT SECURITY_LOG_UI_ENABLE KEY_SIZE KEY_ALGORITHM TLS_CIPHER SIGN_SIP_CONFIG_FILES FP_PRESENTED FP_ENTERED SUBJ_ALT_NAME_CHECK_E NAB LE CERT_EXPIRE SECURITY_POLICY_PARAM_ CHANGE AUTO_PRV_ACCEPT ENABLE_USB_PORT USB_MOUSE USB_KEYBOARD USB_HEADSET USB_MEMORY_STICK ATA_REGION HOTLINE_ENABLE HOTLINE_URL DWNLD_CFG_ACCEPT AUTO_PRV_SIGNING DWNLD_CFG_SIGNING FTP_PASSWORD CALL_WAITING_TONE DISABLE_SPKRPHN CALL_ORIGIN_BUSY SLOW_START_2000K USER_FILE_ENABLE DEFAULT_ADDRESSBOOK_FIL E DEFAULT_SPEEDDIALLIST_FIL E DEFAULT_CUSTO
133. P Deskphone The following messages display on the IP Deskphone as the IP Deskphone cycles through the conversion process one after the other a FW Reading b FW Writing c FW Finished The IP Deskphone then boots up with SIP Software 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Deskphone displays the message FW writing and the blue Data Waiting LED flashes 3 After the new SIP Software writing is finished the blue LED stops flashing and the IP Deskphone displays FW finished and then reboots 4 The first time the SIP Software boots the SIP Software performs a Flash File System conversion that takes 2 5 minutes 114 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Convert SIP Software to UNIStim Software Convert SIP Software to UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP software installed If you have an IP Deskphone with UNIStim software and you convert the software from UNIStim to SIP the UNIStim software is overwritten To convert an IP Deskphone from SIP software to UNIStim software a software reload is required Reloading UNIStim software 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Deskphone There are different versions of UNIStim software available for download
134. P Deskphone with SIP Software gathers statistics about the current call when VQMon is enabled Statistics are also gathered regarding the quality metrics of the current call The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ See Table 15 Glossary of RTCP XR metrics on page 130 More information on each of these metrics is provided in RFC3611 RTP Control Protocol Extended Reports RTCP XR When the IP Deskphone detects that a particular voice quality metric has exceeded a threshold defined in the device configuration file the IP Deskphone sends a message to the server indicating that there is an issue If the issue persists then the IP Deskphone reports another message indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Deskphone can send regular reports of the voice quality at time intervals defined in the device configuration file Table 15 Glossary of RTCP XR metrics Metric Description Burst A period of high packet losses and or discards A burst is calculated in milliseconds
135. P password HASHED_ADMIN_PASS Indicates whether NO YES WORD the Admin NO Password is hashed or not ENALBE_LOCAL_ADMIN Configures the YES YES Ul availability of the NO local administration Ul SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 207 Security Parameter Purpose Default Allowed on the IP Deskphone HASH_ALGORITHM Hash algorithm SHA1 SHA1 MD5 MKI_ENABLE Use Master Key Identifier MKI or not NO YES NO ALLOW_EMERGENCY_P RIORITY_HEADER Priority emergency header must be added to emergency outgoing calls or not NO YES NO CALLINFO_IMAGE_ ENABLE Specify whether to obtain image from Call Info url or not NO YES NO SECURE_UI_ENABLE Configures the availability of other sensitive data that you want to hide from the normal end user such as the IP address the MAC address on the IP Deskphone information screen and the FE IP Address and Port on the audio quality details screen NO YES NO ADMIN_PASSWORD_EX PIRY The date that the configured ADMIN_PWD is no longer valid and a new password must be downloaded from the provisioning server Empty Timestamp 208 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Note Note 1 The SFTP file
136. SEENSA 268 Licencable FS sic sastascccensncecsigcanieiciciassieesndedtnmedccnehaadendins sade E EA OE ANAA ASA 269 aee ca fale a e a e T T E T P edd E T E AE S eee eres 271 Hvaid or no Ieenge een ee eee cr eerie a E 274 Evanston penon soard a a S 275 E E E E E E E E E demand eskresbarkeddonesaeedearcens 276 Licensing expiry thies holi wariga SES EEA EAAS E ENEAS 279 LSM GC To OS ona a I a nada 279 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 5 Chapter 17 Internet Protocol version 6 cccccccsssseeeceeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesennees 283 TP address OM s E ST S TAN titaneinadeartas 283 IPG address orma a rr er rarer errr errr emer ctr creer rere trserccrrrr tre 285 WR WO VORB Socratic ac teste Teh a adders siacay eed auedppeadaceenpnuaad 285 PP Stateless ACIS SALI TAU a THN sisirin niae diia 286 IPv statiei address Snip COmiQUrAalla it ina A dhe 286 interet Contiol Message Protocoltor MPV cece cs iccisecccedecacediiadscuceeecterachuulsccededtdueneracsantooretadereaduuirecdenteess 287 Cannguning th DHCP SEG liiyiccissasiiacsinetisteniad panies caieieetaniectnt eiai 287 Chapter 18 SIP messages supported by the IP DeSkphone ccccccseseeeseeeeseessseeeeees 291 GIF INU AS cactus teeny ce daaeiec gic a N oe tee 291 ONE WMP ca ied cate stasis tad ck chanted E E e E E E TE EE 292 134 Response niormaton Fes POSES a icesccs circsccpsstaddensansiaeedenanaasansescudadereesiaeddne t
137. SHA1_ 80 44 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Server and network configuration commands AES_CM_128_HMAC_SHA1_80 default value AES_CM_128_HMAC_SHA1_32 None SRTP_CIPHER_2 This parameter configures the preferred order for SRTP AES _CM_128 HMAC_SHA1_80 cipher offers The default value is AES_CM_128_HMAC_SHA1_ 32 AES_CM_128 HMAC_SHA1_32 _ jes cM _128 HMAC _SHA1_32 default value AES_CM_128 HMAG_SHA1_80 None SSH YES NO This parameter configures the SSH server on the IP Deskphone The default value is NO YES configure the SSH server NO do not configure the SSH server default SFTP YES NO This parameter configures the SFTP server on the IP Deskphone The default value is NO YES configure the SFTP server NO do not configure the SFTP server default SSHID x This parameter configures SSH and SFTP user IDs The maximum limit is 49 characters SSHPWD x This parameter configures SSH and SFTP passwords The maximum limit is 49 characters SFTP_READ_PATTERNS x This parameter enables file extensions to read from the IP Deskphone The default values are cfg and dat The read pattern for this entry should be strictly followed A valid example is as follows SFTP_READ_PATTERNS cfg re1 re2 re3 dat Important Ensure there are no spaces between the extensions When this parameter i
138. SSWORD This parameter indicates whether the Admin password YES NO is hashed or not The default value is NO YES Admin password is hashed NO Admin password is not hashed IP Deskphone bug logging recovery commands RECOVERY_LEVEL This parameter controls the IP Deskphone recovery if the IP x Deskphone hits any Major or Critical error The following values are used for configuring the recovery level on the IP Deskphone 0 IP Deskphone never recovers from any error 1 IP Deskphone recovers from Major error 2 IP Deskphone recovers from Major and Critical errors SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 91 Configure the provisioning server LOG_LEVEL x Default is 255 which is equivalent to the recovery level of 2 This parameter defines which IP Deskphone bugs are logged in the ECR file The following values are used for configuring the logging level on the IP Deskphone x level of bugs from 0 to 255 The default value is 2 0 logging is blocked 1 log only Critical bugs 2 log Critical Major bugs 3 log Critical Major Minor bugs if gt 4 log all information and bugs IP Deskphone configuration commands summary AUTOLOGIN_ID_KEY xx userID domain name This parameter is located within the IP Deskphone specific configuration file This is the ID the IP Deskphone uses to register The default user ID is the MAC ID of the IP
139. SetInfo e pricfg prtlog 0 e prtlog 1 e netinfo arpShow memShow e routeshow ei The command i displays the list of tasks with TID and STATUS fields For every task that has SUSPEND status in the list enter the following commands ti Ox lt TID gt 330 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com PDT for USB flash drive tt Ox lt TID gt checkStack 0x lt TID gt To print out the list of all supported commands and short description you can enter the command when PDT prompt is displayed for example PDT gt PDT for USB flash drive The PDT contains commands that allow the IP Deskphone to display file system information on the first valid USB flash drive attached to the IP Deskphone File system information is not displayed in the True Flash File System TFFS because there are already commands in the PDT to perform similar operations for the TFFS The following table describes the USB flash drive PDT commands Table 75 USB memory stick PDT commands Shell Commands Description usbFsShow Displays MSDOS volume configuration data of od0 USB flash drive usbls dirname Lists the contents of a directory dirname in bdo If E the f flag is specified print details usblsr dirname Lists the contents of a directory dirname in bd0O and any of the subdirectories usbcd dirname Changes the directory to dirname
140. TP_ENABLED YES NO SRTP_MODE BE 2MLines BE Cap Neg SecureOnly SRTP_CIPHER_1 AES _CM_128 HMAC_SHA1_80 AES _CM_128 HMAC _SHA1 32 YES IPv6 address is selected NO IPv4 address is selected This parameter configures stateless autoconfiguration If IPV6_STATELESS parameter is configured to YES then autoconfiguration is enabled The default value is YES If this parameter is configured to NO then addresses must be configured through manual or static configuration YES enables IPv6 stateless autoconfiguration default NO disables IPv6 stateless autoconfiguration This parameter configures in seconds how long the IP Deskphone waits before it attempts to reregister with the proxy server The default value is 30 seconds Minimum 30 seconds Maximum 1800 seconds This parameter configures in seconds the maximum value that the IP Deskphone waits before it attempts to reregister with the proxy server The default value is 1800 seconds Minimum 600 seconds Maximum 1800 seconds This parameter configures SFTP configuration values The default value is NO YES enables SRTP NO disables SRTP default This parameter configures SFTP configuration values The default value is BE 2MLines BE 2MLines default BE Cap Neg SecureOnly This parameter configures the preferred order for SRTP cipher offers The default value is AES_CM_128_HMAC_
141. To access the Security and Error Logs select File Manager gt Logs folder and then press the Globe key The Logs main menu lets you choose one of the following options 1 Security Log 2 Error Log Security Log Error Log Figure 57 Logs main menu When the user selects a log file the screen displays each log item on a full screen as shown in the following figure Record 401 03 05 2008 17 12 15 MAJOR Task Montor one or mor tasks suspended Figure 58 Log item screen The following table describes the function of the context sensitive soft keys for the log item screen 256 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Diagnostic events Table 46 Context sensitive soft keys for the log item screen Context sensitive soft key Action Next Navigates to the next log entry Prev Navigates to the previous log entry Back Returns you to the Logs main menu Diagnostic events All EAP failures are logged in the security log which includes the following EAP error messages EAP_MD5_AUTH_FATLURE 0x1030 EAP_INVALID_DEVICE_CERTIFICATE 0x1031 EAP_INVALID_ROOT_CERTIFICATE 0x1032 EAP_TLS_AUTH_FATLURE 0x1033 BAP _PEAP_AUTH_FAILURE 0x1034 The following is a list of certificate related events and failures logged in the Security
142. Which version you choose depends on the hardware release number of your particular IP Deskphone If the hardware release number of your IP Deskphone is among the following hardware release numbers download UNIStim software version release 0625C39 or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSO5ACE6 20 e NTYSO5BCE6 20 e NTYSO5BCGSE6 04 If the hardware release number of your IP Deskphone is not among the previous list download UNIStim version release 0625C23 or higher Note UNIStim software version names contain numbers and letters Use the last three characters in a version to determine the minimum required version for the conversion For example C39 is greater than C23 2 Download the appropriate UNIStim software file to your provisioning server 3 Create an 1xxxeSIP cfg file containing the following information FW DOWNLOAD_MODE FORCED VERSION xxx FILENAME yyy bin SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 115 Upgrade and convert the IP Deskphone software where xxx is the UNIStim version number appropriate for the hardware release of your IP Deskphone for example 0625C 23 and yyy bin is the filename containing the version number for example 0625C23 bin 4 Power the IP Deskphone off and on The IP Deskphone reboots and contacts the provisioning server upon bootup and downloads the new UNIStim software 11
143. _ANSWER_MODE SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 37 Configure the provisioning server Configuration Configuration commands command type USER_FILE_ENABLE ANSWER_MODE_MAXALLOWE AUTOLOGIN_AUTHID_KEYxx DADDR PROMPT_AUTHNAME_ENABL ANSWER_MODE_MICMUTE E DISPLAY_CALL_SENDER_IM_K TRANSFER_TYPE EY REDIRECT_TYPE DST_ENABLED ENABLE_PRACK TIMEZONE_OFFSET SELECT_LAST_INCOMING FORCE_TIME_ZONE TECH_SUPPORT_LABEL IM_MODE TECH_SUPPORT_ADDRESS IM_NOTIFY SERVICE_PACKAGE_PROTO FAST_EARLY_MEDIA_ENABLE COL MAX_LOGINS IPOFFICE_MSG_CODE MAX_INBOX_ENTRIES IPOFFICE_CONF_CODE MAX_OUTBOX_ENTRIES IPOFFICE_REDIAL_CODE MAX_REJECTREASONS LLDP_WAITING_TIME MAX_CALLSUBJECT MAX_PRESENCENOTE DEF_DISPLAY_IM DISABLE_PRIVACY_UI CALL_WAITING DISABLE_OCT_ENDDIAL DISTINCTIVE_RINGING FORCE_OCT_ENDDIAL USE_RPORT SNTP_ENABLE TOVM_SOFTKEY_ENABLE SNTP_SERVER TOVM_VOICEMAIL_ALIAS MADN_TIMER TOVM_VOICEMAIL_PARAM MADN_DIALOG MAX_RING_TIME DEFAULT_CFWD_NOTIFY ENABLE_UPDATE FORCE_CFWD_NOTIFY E911_TERMINATE_ENABLE DISPLAY_CALL_SNDR_IM_KEY E911_USERNAME RTP_MIN_PORT E911_PASSWORD RTP_MAX_PORT KEEP_ALIVE_TYPE SCA_HOLD_BEHAVIOR CONN_KEEP_ALIVE SCA_APPEARANCES AUTOLOGIN_ID_KEYxx SCA_BROADWORKS AUTOLOGIN_PASSWD_KEYxx SCA_LINE_SEIZE_EXPIRES HOLD_TYPE EXP_MODULE_ENABLE ENABLE_3WAY_CALL PROMPT_ON_LOCATION_OTH ER E911_PROXY E911_TXLOC MAX_BLFCALLS MENU_AUTO_BACKOUT BLF_ENABLE AUTOCLEAR_NEWCALL_MS BLF_RES
144. _MIN_SE Indicates the minimum session 1800 expiration in seconds 174 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Emergency Services Parameter name Description Default value SET_REQ_REFRESHER Indicates what refresher value is 0 configured in the initial session request Value 0 indicates that the refresher is omitted value 1 indicates that the refresher is configured to UAC value 2 indicates that the refresher is configured to UAS SET_RESP_REFRESHER Indicates what refresher value is 2 configured in the 200 OK response Value 0 indicates that the refresher is omitted only valid when SET_REQ_REFRESHER is not equal to 0 value 1 indicates that the refresher is configured to UAS value 2 indicates that the refresher is configured to UAC Emergency Services Important Avaya strongly recommends testing the emergency services feature with the entire communications system including the IP Deskphones during and after the installation of the communications systems Avaya strongly recommends making arrangements with the Public Safety Answering Point PSAP provider to test actual emergency calls You can use the Avaya 1100 Series IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any screen without a user being logged on When you connect to the PSAP the IP Deskphone conveys the c
145. a user has no free call appearances If an IP Deskphone reaches the maximum call appearance limit and a higher precedence call is received then one of the existing calls is preempted in order to present the higher precedence incoming call An incoming call with a precedence level less than or equal to the already received call precedence levels is not presented IM sessions cannot be preempted because they do not count as a call appearance A Warning Emergency 911 calls can be preempted when there are no available call appearances and there is an incoming above Routine precedence call Order of call preemption 194 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multi Level Precedence and Preemption The following is the order of call preemption 1 The lowest precedence call 2 If there are multiple calls on the same precedence level then the following order is used a Any outgoing call that is unanswered b the oldest incoming call that is unanswered c the oldest held call Call Origination Busy When Call Origination Busy is enabled incoming calls are prevented from disturbing the IP Deskphone user when in the process of making an outbound call When the IP Deskphone is on hook or off hook and the first digit or character is entered then any call that comes in during the entry sequence is not presented An incoming call that was not presented is then presented
146. able Both Voice and Data VL on three port switch Three Port Switch Enable Both Voice and Data VLAN PC Port P1 ALL VLAN s PC or Local Networks AN IP Deskphone ALL VLAN s Figure 30 Voice VLAN and Data VLAN Three Port Switch Enable Voice VLAN Only PC or Local Enable Voice VLAN Only on three port switch Voice VLAN Voice VLAN IP Deskphone Networks Table 28 Port functions on the three port switch when VLAN is enabled Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled Network N A N A N A Port Port 0 IP Deskpho Receiving the N A Receiving the frames with ne Port frames with Voice Voice VLAN tagged only SMP VLAN tagged only Sending the frames with Sending the frames Voice VLAN tagged with Voice VLAN tagged PC Port N A Tagging the incoming Tagging the incoming frame Port 1 frame untagged and untagged and forwarding it forwarding it to network port to network port Replacing the incoming frame tagged with VLAN SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 802 1x EAP Port based network access control Ports Voice VLAN Data VLAN enabled Both Voice and Data VLAN enabled enabled Replacing the incoming other than Data VLAN and frame tagged with forwarding it to network VLAN other than Data p
147. able or disable the SIP logging subsystem by selecting the check box for ON enable or deselecting the check box for OFF disable To access the Logging System menu press the Globe key on the IP Deskphone and then choose Logging System from the Services menu The following screen appears SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 323 Diagnostics and troubleshooting Logging Systems SIP Logging V Figure 84 Logging Systems screen The Logging Systems screen displays the SIP Logging subsystem Press the Enter key in the Navigation key cluster to switch the value of the selected sign from ON to OFF or OFF to ON Then press the Apply context sensitive soft key to apply the settings The following table describes the function of the context sensitive soft keys for the Logging Systems screen Table 72 Context sensitive soft keys for the Logging Systems screen Context sensitive soft key Action Apply Applies the setting and returns to the parent screen Back Dismisses the setting and returns you to the parent screen The following table describes the function of the Navigation keys for the Logging Systems screen Table 73 Navigation Key Action Up and down arrows Use the up and down arrows to scroll the screen Right and left arrows Navigates through the signs Enter Switches the value of the selected sign from ON to
148. added to the configuration file 11xxeSIP cfg to download a security policy file from a provisioning server 4 After the security policy file is downloaded its contents must be authenticated prior to being installed on the IP Deskphone There are 2 possible cases e If there are no existing customer root certificates on the IP Deskphone a fingerprint SHA1 hash for the file is computed Depending on the value of the Security Policy parameter SEC_POLICY_ACCEPT value on the IP Deskphone you are either prompted to accept this fingerprint SEC_POLICY_ACCEPT VAL_MANUAL_A or you are prompted to enter the fingerprint for verification CUST_CERT_ACCEPT VAL_MANUAL B e If there are one or more customer root certificates on the IP Deskphone then the security policy file must be digitally signed with a signing certificate In this case there is no interaction with the user The signature is internally verified and the signing certificate is verified to be issued by a customer root certificate that is already installed on the IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 249 Certificate based authentication If the authentication of the file is successful the security policy file parameters is accepted on the IP Deskphone Example SEGRE OnEe Ys DOWNLOAD_MODE FORCED PROTCOL Hite FILENAME SecPolicy txt sig Security policy logs and diagnostics Changes mad
149. ailed bruce Uk Se FT Figure 44 Login and login failure notification The following notification appears on the display screen to notify the user of the date and time of the last successful and unsuccessful log on attempts made Last login chad At 07 31 10 00am Last failed bruce At 07 31 5 00am noo HOO Ok a a Figure 45 Login and login failure with time notification Enhanced administrative password security The provisioning server can provide additional security associated with the administrative password The provisioning server provides the password to the IP Deskphone in the form of an SHA1 or MD5 hash instead of the plain text password This removes the need to store the password on the IP Deskphone by using the existing ADMIN_ PASSWORD provisioning parameter The provisioning server can also enforce a password expiry using the provisioning flag ADMIN _PASSWORD_ EXPIRY This flag contains a date after which the admin password 222 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Enhanced administrative password security stored on the IP Deskphone is not accepted After this time the administrative password must be changed in the administrative server Password expiry can only be enforced if the date and time are retrieved by the IP Deskphone through SIP SOAP or SNTP Important IP Deskphone licensing information is located in the Keycod
150. ains User login Login to domain com ID user abg Domain Figure 11 Primary logon screen After you log on the idle screen appears on the IP Deskphone If there is no profile for the primary account the IP Deskphone automatically creates a profile You can create up to five profiles If you exceed the limit of five profiles the IP Deskphone automatically deletes the least recently used profile Similarly configurations for each user of the primary account are loaded after a user logs on to the IP Deskphone The configurations are independent of the profile if the account you use SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 133 Features is registered as the secondary account not the primary account the IP Deskphone uses the configurations of the primary account The IP Deskphone keeps up to 24 sets of configurations one set for each user If you exceed the limit of 24 sets of configurations the IP Deskphone automatically deletes the least recently used set and a new account is registered Additional logons The Login command in the System menu allows you to register additional accounts If you log on as a secondary user you cannot change the language selection The following figure shows the secondary logon screens Cc Friends C Line Key C E cao ei BIC l UE cad User login 017 1 54pm 3 Programmed Login to 4 Line Key 4 domain com 5 Line Key 5 ID
151. al account associated to each entry that is the source of outgoing calls and the target of received call The following figure is an example of the Inbox call details view rom Remote User remote domain com 0144 08 01 20 PM To user1 domain com Save Prev Next Back k a Figure 17 Example of the Inbox call details Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in the selection mode you cannot initiate a call directly because the Select soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account you can use For example If you press the line key to obtain a dial prompt press the Inbox key to select a target press Select and then press Send the line key that you originally pressed determines the account you Can use Address Books Each registered account can have a network based address book Each profile contains a local address book that is independent from all network address books 142 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser Accessing the Address Books by
152. aller s location information to the PSAP if the network supports this feature If you are not logged on to the IP Deskphone and you pick up the handset or press the handsfree or headset button the message Emergency calls only appears on the screen of the IP Deskphone If you hang up before the connection is established the IP Deskphone goes back to the initial state After the connection is established the call can only be ended by the Public Safety Answering Point PSAP If you hang up the IP Deskphone switches to loudspeaker If the IP Deskphone is already on the loudspeaker mode and you press the hang up button nothing happens The call is still connected and can only be disconnected by the emergency operator Emergency calls originate on the IP Deskphone and are completed by the Call Server The Call Server communicates with the emergency network or emergency systems for routing call control and location information Although the IP Deskphone allows the user to enter location information this location information is not used by all Call Servers Some Call Servers derive SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 175 Features the location information based on the number and location databases Characteristics of emergency calls and limitations of emergency calls using the IP Deskphone are as follows e Making calls without logging on is only allowed for emergency calls according to the defined
153. alue is 0 minimum value 1024 maximum value 65535 Disabled 0 FAIL_BACK_TO_ PRIMARY YES This parameter allows you to enable disable the Fail NO Back to Primary feature YES enables the fail back NO disables the fail back default CACHED_IP_ENABLED YES This parameter configures the cached IP feature The NO parameter defines whether the IP Deskphone uses the IP address information previously configured if the IP Deskphone is not able to reach DHCP server or if it should interrupt regular work and wait for a DHCP response The default is NO SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 47 Configure the provisioning server PCPORT_ENABLE YES NO LLDP_ENABLE YES NO YES the last IP address information is used if the DHCP server is not reached NO Must receive a response to assign the IP Deskphone an IP address default This parameter enables disables the PC port on the IP Deskphone The default is YES YES PC port is active default NO PC port is disabled This parameter enables disables LLDP on the IP Deskphone The default is NO YES 802 1ab LLDP is enabled NO 802 1ab LLDP is disabled default Feature configuration commands TOVM_SOFTKEY_ENABLE YES NO This feature enables the transfer to voice mail feature and displays a soft key on the IP Deskphone When a user has an incoming call they can t
154. alue that the originating endpoints accept for the session timer duration in units of delta seconds When present in a 422 response the Min SE header indicates the minimum session value the terminating endpoint accepts When present in a request or response the value of the Min SE header is 90 seconds or more If the Min SE header is not present the default value is 90 seconds It is a configurable parameter Provisioning The IP Deskphone uses the configuration parameters for the Session Timer Service to indicate if the Session Timer Service is available and to configure the duration of the session timer The following table describes the five configuration parameters in the device configuration file for Session Timer Service Table 26 Session Timer Service configuration parameters Parameter name Description Default value SESSION_TIMER_ENABLE Indicates if the session timer Yes service is enabled or disabled If configured as Yes the Session Timer Service for the IP Deskphone is enabled and the behavior of the IP Deskphone complies with RFC4028 If configured as No the Session Timer Service is disabled SESSION_TIMER DEFAULT SE Indicates the default session 1800 expiration in seconds The Session Expires header in a request informs the terminating endpoint and proxies of the Session Expires interval value that the originating endpoint requires for the session timer duration in unites of delta seconds SESSION_TIMER
155. ameter is the threshold to send a report on Listening R less than xx The default value is 60 Using 0 resets it to default based on far end VOCODER xx is an INTEGER value used as threshold PACKET_LOSS ENABLE This parameter is used to enable or disable the alerts based YES NO on the packet loss thresholds Packet loss is the fraction of RTP data packets from the source lost since the beginning of reception The value is an integer scaled by 256 The range is 1 to 25600 YES enables the sending of alert report based on the packet loss NO disables the sending of alert report based on the packet loss PACKET_LOSS_WARN xx This parameter is the threshold to send a report on Packet Loss greater than xx The default is 256 1 Using 0 resets the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 PACKET_LOSS_EXCE xx This parameter is the threshold to send a report on Packet Loss greater than xx The default is 1280 5 Using 0 resets the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 JITTER_ENABLE YES NO This parameter enables or disables alerts based on the inter arrival Jitter on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 89 Configure the
156. aming profiles on page 158 This parameter is the default filename used when downloading the provisioning files Default names are overwritten by names specified in the user cfg file For more information see Roaming profiles on page 158 This parameter is the default filename used when downloading the provisioning files Default names are overwritten by names specified in the user cfg file For more information see Roaming profiles on page 158 This parameter is the default filename used when downloading the provisioning files Default names are overwritten by names specified in the user cfg file For more information see Roaming profiles on page 158 This parameter configures the label used for the Support soft key on the licensing screen The user can call the Technical Support service by pressing this soft key The default value of the label is Support SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 79 Configure the provisioning server TECH_SUPPORT_ADDRESS addr_string DOD_ENABLE YES NO MLPP_NETWORK_DOMAIN DSN MLPP_PRECEDENCE_DOMAIN x MAX_APPEARANCES x CALL_WAITING_TONE 0 1 e label_ string label characters Maximum length of the string is 6 aloha numerics characters Note TECH _SUPPORT_ADDRESS parameter is defined This parameter configures the URI of the Technical Support service If the IP Deskphone licensing verification fails then special dialog
157. appears where the IP Deskphone user can press the Support soft key to call to the Technical Support service see the preceding command TECH _SUPPORT_LABEL The default value is notset invalid invalid This parameter identifies whether it is a DoD ARTS network The default value is NO YES Call Forwarding Reminder service subscribes to its own dialog event NO Call Forwarding Reminder service subscribes to network redirection reminder event package This parameter is the network domain DSN of the user to be added to the INVITE message of outgoing calls The default value is DSN This parameter is the local precedence domain of the user to be added to the INVITE message of outgoing calls The default value is 000000 This parameter determines the maximum number of call appearances that a user can have The maximum is 10 The default is 2 DoD requirement is amaximum of 2 X number of call appearances between 1 and 10 This parameter configures the call waiting tone The default value is 0 0 single buzz tone default 1 two beep periodic tone 80 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands DISABLE_SPKRPHN YES NO This parameter disables the speakerphone for all non 911 calls This is intended for DoD The default value is NO YES disables the speakerphone NO enables the speak
158. are for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Characteristics of the licensing framework Characteristics of the licensing framework The following list describes the characteristics of the licensing framework on the IP Deskphone The embedded server relies on a real time clock to calculate when a token expires e The embedded server node locked enables the license server to execute on the IP Deskphone The IP Deskphone obtains tokens by calling the server locally e The license file is installed on the IP Deskphone through the provisioning server or TFTP server e The IP Deskphone does not have an internal real time clock The time of day is obtained from the Call Server that the IP Deskphone is registered to on the network e The license file contains only one type of token because the IP Deskphone only uses one type at a time The administrator must enter the IP Deskphone system ID directly into the Keycode Retrieval System KRS e A Node Locked license file is keyed for the IP Deskphone so that the license is only valid on a specific IP Deskphone e A Network Locked license file can be installed on a limited number of IP Deskphones at a given site e The system ID is the MAC of the IP Deskphone e When the IP Deskphone is connected to an Avaya server the IP Deskphone gets an additional token License file download This section describes the procedure for dow
159. ate using the Certified Trust List The high level sequence of procedures for validating a certificate using the Certificate Trust List is as follows 1 Create the CTL file including start date expire date and a list of certificates concatenated together in PEM format so that the entire file can be signed by a trusted entity A signed CTL file consists of the following e Validity fields NOT_VALID_BEFORE 23 11 2007 11 12 13 NOT_VALID_AFTER 25 10 2011 22 23 24 e Original unsigned file content e Digital signature The parts are appended together with the Validity periods first followed by the certificates and then by the digital signature The signature must be in the form of a PKCS7 detached signature of the file in PEM format A detached signature is a signature that does not embed the content that is signed The IP Deskphone does not accept unsigned CTL files After a CTL file is accepted the included certificates are added to the trusted certificate store of the IP Deskphone Important Do not insert additional characters between the Certificate and the Digital Signature Otherwise the validation fails Do not change any information from the original file content that was used to create the signature Otherwise the signature becomes invalid and you must create a new signature 2 The CTL is provisioned to the IP Deskphone in a secure way Avaya recommends that you use HTTPS as the secure method
160. avior of the IP Deskphone when the IP Deskphone is configured to communicate with a server using specific protocols Table 32 Registration results based on configuration Configura Description Expected result Possible results tion IP The IP Deskphone The IP Deskphone If the server does not Deskphon allows protocols enabled establishes a connection accept incoming e UDP for communication with to the server using TCP requests on TCP it takes TCP the server approximately thirty Server seconds for the initial UDP connection attempt to TCP fail and then the IP TLS Deskphone attempts to contact the server using UDP If this connection also fails the IP Deskphone waits a configured period of time before attempting to reconnect IP The IP Deskphone only The IP Deskphone If the IP Deskphone is Deskphon has UDP enabled for registers using UDP as unable to contact the e UDP sending requests to the the protocol server it waits a Server server configured period of time 212 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Configura Description Expected result Possible results tion UDP before attempting to TCP reconnect TLS IP The IP Deskphone only The IP Deskphone If the IP Deskphone is Deskphon has TCP enabled for registers using TCP as
161. be requests non zero for a TLS only option SIP TLS Port The listening port on 0 Min 1024 the IP Deskphone for Max 65535 incoming TLS Disabled 0 must be requests non zero for a TLS only option Note The configuration of the IP Deskphone for various protocols must be completed for outgoing and incoming connections For a complete TLS only option the outgoing server UDP and TCP protocols must be configured as a non zero value and the incoming UDP and TCP listening ports must be configured as a non zero value 210 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 TCP TLS operation overview Using the TLS to connect to the SIP proxy The IP Deskphone can establish a connection with the proxy after the appropriate configurations are made for the TLS After the IP Deskphone registers with the SIP Proxy the user can detect if a secure connection is established by the presence of a security icon padlock on the idle screen OOL JUL User2 ray User2 07 28 4 27pm Q Some Banner Text Redial ADC Msgs more en G G G Figure 36 Security icon enabled Note Connecting to the server requires that the IP Deskphone uses at a minimum TLS_RSA_WITH_AES_128 CBC_SHA and as an objective TLS_RSA_WITH_AES_ 256 CBC_SHA Because this is a server specific configuration the IP Deskphone must be prepared to handle both There is no difference in screen ind
162. bles the USB headset NO disables the USB headset default Note If the default value is acceptable the USB_HEADSET configuration command is not required to be in the device configuration file If change is required the USB_HEADSET configuration command must be placed in the device configuration file with the new value Avaya recommends that you use the following headset types GNNetcom GN9350e Plantronics CS 50 This parameter enables or disables the USB flash drive The default value is NO YES enables the USB flash drive NO disables the USB flash drive default Note If the default value is acceptable the USB_MEMORY_STICK configuration command is not required to be in the device configuration file If change is required the USB_MEMORY_STICK configuration command must be placed in the device configuration file with the new value This parameter specifies the region for an ATA USBdevice The supported values are NA EU1 76 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com HOTLINE_ENABLE YES NO HOTLINE_URL SESSION_TIMER_ENABLE YES NO SESSION_TIMER_DEFAULT_SE seconds SESSION_TIMER_MIN_SE seconds SET_REQ_REFRESHER x SIP Software for Avaya 1100 Series IP Deskphones Administration Feature configuration commands EU2 AusNZ The default value is NA This parameter indicates if Hotline Service is
163. blue LED stops flashing and the IP Deskphone resets If the upgrade is unsuccessful see IP Deskphone diagnostics on page 303 Convert UNIStim software to SIP Software on the IP Deskphone The IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed If an IP Deskphone is installed with UNIStim software it runs with SIP Software only if the software is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is completed and if necessary the procedure to upgrade the UNIStim software is completed an IP Deskphone can be converted from UNIStim software to SIP Software Compare the version number to the minimum required UNIStim software version 0625C39 UNIStim software version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone 0625C39 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 The conversion must be performed using TFTP A Warning The TFTP download and upgrade of the Flash memory on the IP Deskphone can take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Deskphone during the process The following procedure explains how to download the SIP Software from the Avaya Web site Downloading SIP Software for the IP Deskphone from the Avaya Web site 1 Go to http www avaya com sup
164. certificate e CTL e Security policy Trusted Root certificate The customer root certificate is a self signed certificate a self issued certificate where the subject and issue fields contain identical DNs and are not empty The customer root certificate 232 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Trusted root certificate installation must be installed on the IP Deskphone and stored in the IP Deskphone trusted store for the following reasons e to verify the identity of the various servers that the IP Deskphone can attempt to establish secure connections with such as TLS and HTTPS e to authenticate the signatures on software and configuration files that are downloaded onto the IP Deskphone Trusted root certificate installation You can install one or more customer root certificates on the IP Deskphone by using the configuration file 11xxeSIP cfg e The USER_KEYS section is added to the configuration file 11xxeSIP cfg to download a customer root certificate from a provisioning server For example US DOWNLOA ER_K EYS D_MODE AUTO PROTOCOL HTTPS F IL ENAME custroot pem The PROTOCOL attribute of the USER_KEYS section can be assigned to one of the IP Deskphone supported protocols such as HTTP TFTP HTTPS and FTP The FILENAME attribute of the USER_KEYS section points to the file name of a customer
165. cfg where MAC is the 12 character MAC address of the IP Deskphone For example for an IP Deskphone with MAC address 000f1fd304f8 the license file will be named ipctokenOOOf1 fd304f8 cfg Start the provisioning server so the IP Deskphone can retrieve the cfg files when the server starts When the new license file is downloaded to the phone from the provisioning server it overwrites the existing license file and reboots the phone to activate the new license Network Locked license file download If a Network Locked license file is to be used the same license file can be installed on all phones In this case the wildcard is not used in the FILENAME as the filename is fixed and does not contain the MAC address of each phone Use the following procedure to download a Network Locked license file from the provisioning or TFTP server Downloading a Network Locked license file 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server For more information about provisioning parameters for the IP 266 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com LICENSING section Deskphone see Create the SIP provisioning file on the provisioning server on page 28 2 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the
166. ch domain x the domain number from 1 to 5 y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address ip_address the IP address of the SIP proxy server SERVER_PORT x _ y This parameter configures the signaling ports for each port_number proxy x the domain number y the corresponding primary and secondary IP addresses SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 41 Configure the provisioning server SERVER_TCP_PORT x _ y port_number SERVER_TLS_PORT x _ y port_number DNS_DOMAIN domain SIP_PING YES NO y 1 indicates the primary address and y 2 indicates the secondary address port_number the SIP proxy signaling port default is 5060 This parameter configures the signaling TCP ports for each proxy x the domain number y the corresponding primary or secondary IP addresses y 1 indicates the primary IP address and y 2 indicates the secondary IP address port_number the SIP proxy signaling TCP port default is 5060 This parameter configures the signaling TLS ports for each proxy x the domain number y the corresponding primary or secondary IP addresses y 1 indicates the primary IP address and y 2 indicates the secondary IP address port_number the SIP proxy signaling TLS port default is 5061 T
167. code Retrieval System KRS User Guide provides important IP Deskphone licensing information You must register for access to KRS The ollowing section describes how to access the KRS User Guide Registering for access to KRS Go to http support avaya com krs Click Self Service Select Keycode Retrieval System A O N Select GLOBAL LOGIN from the list for the login location that you would like to use for access to the Keycode Retrieval System 5 Select IP CLIENTS from the list for the product whose keycodes you would like to access 6 When registration is validated go to http support avaya com krs and log in to KRS 7 To view the KRS User Guide select Product family gt Documentation gt Forms and User Guides gt KRS IP Clients User Guide_v2 ppt Licensing framework The licensing framework contains the fundamental infrastructure required to deliver a token based licensing model that consists of a node locked based licensing server and a licensing client The licensing framework consists of the following components e License Server node locked embedded in the IP Deskphone and calls the server locally e License Client resides in the IP Deskphone and makes requests to the License Server for tokens e KRS integration a key or license generator provided with the CKLT solution which is integrated into the Keycode Retrieval System KRS Note The KRS generates only standard tokens 264 SIP Softw
168. com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com November 2012 Comments infodev avaya com Contents Chapter 1 New in this PIG ssc vivn
169. cribes the function of the Navigation keys for the Diagnostics screen SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 307 Diagnostics and troubleshooting Table 52 Navigation Key Action Up and down arrows Use the up and down arrows to change the selected item in the list Enter Invokes the Select context sensitive soft key Digital keys number associated with option Invokes an appropriate option i Selects the first option Server Settings but does not activate it Selects the last option Lock but does not activate it IP Set and DHCP information ThelP Set and DHCP Information screen provides detailed information about the IP Deskphone such as configuration software version IP addresses gateway and servers To access the IP Set and DHCP Information screen from the Diagnostics menu choose IP Set and DHCP information The following screen appears lt IP Set and DHCP Information gt Return Figure 75 IP Set and DHCP information screen The following is an example of the information that appears 1 Configuration Network Data Valid Yes MAC Address Stored Yes Perform DHCP No 308 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com IP Set and DHCP information Voice VLAN Enable No Voice VLAN Config No VLAN Voice VLAN Discovered No Primary Server S1 PC Port is ON
170. cription for the service package fails If this happens ad hoc conferencing is not available even if the call server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value YES the IP Deskphone downloads the service package NO the IP Deskphone does not download the service package This parameter contains the conference Uniform Resource Identifier URI for example 64 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands CONFERENCE_URI1 conference bvw com This is the address of the conference server when the user attempts to make a conference call The default is conference avaya com If a service package is used then this is provided by the service package x the SIP domain number from 1 to 5 URI the address of the conference server ADHOC_ENABLED x YES NO This parameter configures support for ad hoc conferencing for the Call Server The default value is NO If a service package is used then this is provided by the service package x the SIP domain number from 1 to 5 YES the call server supports ad hoc conferencing NO the call server does not support ad hoc conferencing MAX_ADHOC_PORTS x This parameter configures the maximum numbe
171. d e a right click of the mouse does not show the services menu e the increase and decrease volume keys remain functional e the feature keys are visible and all except the speed dial keys are functional NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend the public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 179 Features If a device is behind a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail If a port mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Deskphone discover the presence and type of NATs between the Avaya 1100 Series IP Deskphone and the public Internet In addition an IP Deskphone can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Deskphones embedded in end devices which are possibly behind a NAT ASTUN server can be located using DNS SRV recor
172. d at most n repetitions of previous pattern I Q provide captures for back reference variable back reference matches text previously matches within parentheses or the matches if parentheses is not specified comments line comments 4 4 4 4 Example Description 4 igg Matches the digit 1 179 Matches 1 7 or 9 2 9 Matches 2 3 4 5 6 7 8 9 Ars Matches 0 2 3 4 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D x Matches 0 1 2 3 4 5 6 7 8 9 6 179 Matches 61 67 69 or 6 x 10 Ten digits 0 9 O11x 7 15 011 followed by seven to fifteen digits 4 4 91 x 10 matches 91 followed by 10 digits does not include 91 Ex 911234567890 1234567890 4 4 Figure 9 DRegex rules Downloadable WAV files If the IP Deskphone encounters a TONES section while parsing the 11xxeSIP cfg file the IP Deskphone downloads the specified tones configuration file 98 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com
173. d to an EAP disabled port on the Layer 2 switch For EAP failures logged in the security log see Diagnostic events on page 257 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Creating a signing certificate Creating a signing certificate About this task You can create a signing certificate using OpenSSL Procedure 1 Add the following section to the openssl cfg file signing_cert_ext subjectAltName DNS www avaya com basicConstraints CA FALSE subjectKeylIdentifier hash authorityKeylIdentifier keyid issuer always keyUsage critical digitalSignature xtendedKeyUsage critical codeSigning emailProtection 2 Use the following OpenSSL command to create a certificate request openssl req new keyout signing_key pem out signing_req pem days 365 This creates the following files in PEM format e signing_key pem which holds the private key of the signing certificate e signing_req pem which holds the certificate request 3 Use the following OpenSSL command to create the signing certificate openssl ca policy policy_anything extensions signing_cert_ext out signing_cert pem infiles signing_req pem This command creates the file signing_cert pem which holds the signing certificate itself in a PEM format Next steps At the end of this process a signing certificate signing_cert pem and its private key signing_key pem are created
174. does not display any indication of this lockout NUL JUU User Login Failed to login user a a a 7 a Figure 39 New login failure notification The following notification appears on the display screen when the user successfully logs on SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 219 Security C Last login alice Figure 40 Basic login notification The following notification appears on the display screen when the user successfully logs on when Login Notify with Time is enabled C Last login alice C At 07 31 10 00am kaasi Figure 41 Basic login and time notification The following notification appears on the display screen to notify the user of the last unsuccessful log on attempt made 220 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Last successful or unsuccessful logon Figure 42 Login failure notification The following notification appears on the display screen to notify the user of the date and time of the last unsuccessful log on attempt made Figure 43 Login failure with time notification The following notification appears on the display screen to notify the user of the last successful and unsuccessful log on attempts made SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 221 Security Co Last login chad C_ col ogm saae I Last f
175. ds a packet to the server which contains a pair of CRLF to ensure the server is responding Parameter Description Default Boundaries name value OS Keep Selecting this value Not Checked alive only causes the OS TCP checked Keep alive functions to be used instead of the CRLF ping pong mechanism Some system deployments may prefer the lighter weight TCP keep alive Keep alive This is a value measured 30 Min 5 in seconds that the IP Max 1800 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 215 Security SRTP Parameter Description Default Boundaries name value Register When aconnection failure 30 Min 30 Retry occurs this value in Max 1800 seconds is how long the IP Deskphone waits before attempting to reregister with the proxy Register After a failure to reconnect 1800 Min 600 Max Retry with the proxy the IP Max 1800 Deskphone increases the amount of time that it waits for the next registration retry attempt This value measured in seconds is the maximum value that the IP Deskphone waits in between retry attempts Secure Real time Transport Protocol SRTP encrypts the Real time Transport Protocol RTP traffic between two end points to achieve full security for the media path Security Descriptions for the Session Description Protocol GDESC RFC4586 defines a mechanism to transmit the necessary cryptographic parameters
176. ds using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Deskphone sends one or more Binding Request packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Deskphone uses for the other protocol because this is the address translation information that the IP Deskphone tries to discover The server returns Binding Response packets which tell the IP Deskphone the public IP address and port number from which it received the Binding Request The IP Deskphone knows the private IP address and port number it used to send the Binding Request and therefore it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the request the IP Deskphone knows no NATs are present The IP Deskphone supports two methods for NAT traversal of the signaling path e SIP_PING e STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT traversal method is NONE The IP Deskphone can conduct SIP dialogs through a Symmetric NAT using UDP This a
177. e The presence of the security icon is the only visible indication that the media path is encrypted The presence of this icon depends on whether the IP Deskphone has been configured to support SRTP or not and is visible when the IP Deskphone is not in the idle screen SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 217 Security User2 To Remote User remote domain com From User2 Available SRTP configurations are provided in the following table Table 35 Configuration effects on media security display Configuration Result Media Security Icon Display during active call Default UDP TCP no SIP is unsecured mediais No SRTP unsecured UDP TCP Best Effort SIP is unsecured mediais No SRTP encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure UDP TCP SRTP Only SIP is unsecured mediais No encrypted but due to transmission of crypto parameters in clear text the media cannot be considered secure TLS no SRTP SIP is secured media is No unencrypted TLS Best effort SIP is unsecured mediais Yes No depending on encrypted only if both end negotiation points agree on use of SRTP TLS SRTP Only SIP is secured media is Yes encrypted If both end points do not agree on the use of SRTP the connection fails 218 SIP Software for Avaya 1100 Series IP Deskphones
178. e You cannot create more than one ad hoc conference at a time You can join any two calls with the 3 way call feature regardless of the account The service package of the account to which a call is associated determines which operations such as Call Park are available on that call After you establish a 3 way call the join functionality becomes unavailable until the 3 way call is terminated The following figure is an example of the IP Deskphone with one call C Friend User2 lal CO User1 S C Ln2 User2 0147 1 54pm To Remote User remote domain com From User2 Action Serves Audio SE EEE ee Figure 15 Example of the IP Deskphone with one call The following figure is an example of the IP Deskphone with multiple calls C Friend User2 aC Use r1y C User1 01 7 1 54pm Remote User remote dom Wreremote 2 remote2z domai Action Serves Switch Join e ae eee ee Figure 16 Example of the IP Deskphone with multiple calls SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 139 Features Instant messages You can only receive or send instant messages from the primary account Incoming messages for secondary accounts are rejected are not displayed on the screen and are not added to the instant message logs Menu features The menus displayed on the IP Deskphone are customized to match the service package of the active account that is accessing the
179. e Avaya 1120E IP Deskphone Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone for use on a SIP network These IP Deskphones are collectively known as Avaya 1100 Series IP Deskphones In this document the Avaya 1100 Series IP Deskphones are referred to as IP Deskphones Intended audience This administration guide is intended for system administrators of the Avaya 1120E IP Deskphone Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone with a basic understanding of SIP This guide is not intended for end users of the Avaya IP Deskphones Many of the tasks outlined in the guide influence the function of the IP Deskphone on the network and require an understanding of telephony and Internet Protocol IP networking Acronyms This guide uses the following acronyms Table 1 Acronyms used AAA ALG BER CA CN CRL CTL Authentication Authorization and Accounting Application Layer Gateway Bit Error Rate Certificate Authority Common Name Certificate Revocation List Certificate Trust List SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 15 Introduction to this guide 16 DCP DET DHCP DN Device Certificate Profile Distinguished Encoding Rules Dynamic Host Configuration Protocol Distinguished Name Do Not Disturb feature Domain Name System Department of Defense Digit Regular Expression Differentiated Services Code Point Defense Switched Network
180. e Retrieval System KRS User Guide You must register for access to KRS File Manager interface A File Manager interface allows a user to use a USB drive to copy files from the flash file system of the IP Deskphone The ability to modify or restrict the file types that can be copied are available through device configuration flags An administrator can restrict the user from copying or deleting file types based on the device configuration flags that are configured Password protected screensaver Auser defined password can enable a password protected screensaver on the IP Deskphone A user defined password is not secure because the user defined password does not have any special rules for complexity If a user defined password introduces a security risk on the IP Deskphone the administrator can disable the user defined password function by changing the configuration file flag the users can no longer use passwords that they configured for the screensaver Note The user defined passwords for the IP Deskphone screensaver is disabled by default SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 223 Security 224 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 14 Audio codecs The optional audio codecs feature allows you to select the audio compression or decompression algorithm codec used on the IP Deskphone You provision codecs u
181. e SDP negotiations When you do not provide a text description in the Device Configuration file the application uses the default text description from the language file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 227 Audio codecs Codec preference selection on the IP Deskphone The Audio Quality Settings screen on the IP Deskphone allows the user to select an exact codec by name This grants the user full control over the audio settings used for inbound and outbound calls The list of codecs is populated with the names of the codecs provided during Device Configuration If a text descriptor is provided for a codec in the Device Configuration file it appears after the codec name The Audio Codec Ordering screen allows the user to modify the order of preference of the codecs To change the list of available codecs you must perform an update through Device Configuration The IP Deskphone creates the ordered list from the list of codecs in the Device Configuration file The user can reorder the list using the Preferences menu On subsequent Device Configuration updates at start time or other updates the ordered codec list of the user is synchronized with the list in the Device Configuration file This synchronization makes both lists equal If the user creates an order that is different from the one in the Device Configuration file the IP Deskphone appends it to the end of the list Codecs preferences on the
182. e TFTP server e Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP HTTP or HTTPS to go through There is a chance of software download failure leaving the IP Deskphone with no valid application code and only the boot loaders If this happens the boot loaders execute and handle the application download 304 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Software conversion failures Local diagnostic tools There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Deskphone if a failure occurs e If a conversion fails before anything is written to FLASH the IP Deskphone reboots with the previous software load e If the software download fails while the application is being written to FLASH there are two possible recovery methods If an application file was not created after power up the IP Deskphone jumps to the BootC loader and downloads a new application load using the same mechanism as the application If the application is executed and the file created is corrupted the IP Deskphone crashes In this case force the IP Deskphone to use BootC by pressing the UP key and 2 during power up Users of the IP Deskphone complain that their banner is not updated with their custom banner When the banner is configured as FORCED in the device configuration
183. e administrator can delete the certificate in the Detailed Mode by using the Delete context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen CTL screen The CTL screen displays a list of subject Common Names CN of the CTL certificates as shown in the following figure Figure 52 CTL certificate screen The following table describes the function of the context sensitive soft keys for the CTL screen Table 44 Context sensitive soft keys for the CTL screen Context sensitive soft key Action View Displays information on the selected certificate which includes the following e Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired Delete Displays a warning confirmation Deletes the CTL Back Returns you to the previous screen After you press the View context sensitive soft key on the required certificate information about the certificate you selected appears on the screen The following figure is an example of the CTL Certificate Details screen for the certificate www ctlserver1 com 244 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Security Policy CN vranw ctlserverl com SN 33 F2 11 24 D0 F2 4E UO Expiry 3282010 Status OK TE a m Figure 53 CTL Certificate details
184. e as if it unable to connect to the e UDP server using TLS first was configured for TLS server using TLS it TCP because TLS has higher only attempts to connect TLS priority than TCP and using TCP If attempts to Server UDP connect using TLS and UDP TCP fail the IP SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 213 Security Configura Description Expected result Possible results tion TCP Deskphone attempts to TLS connect using UDP If attempts using TLS TCP and UDP fail the IP Deskphone waits a configured period of time before attempting to reconnect None Unsupported Unsupported Unsupported unsupport ed Note The server must be configured with the appropriate protocols enabled for the success condition to be realized Failure results are possible if the server configuration is changed to disallow protocols Managing connection persistence The IP Deskphone attempts to establish and maintain a persistent connection with the proxy when TCP and TLS are active protocols After this connection is established the IP Deskphone sends all outgoing connections over this persistent connection SIP IP Deskphones and servers which use UDP to communicate listen for incoming connections on known ports and originate each request on a randomly selected UDP port Even if TCP is used new requests can potentially be sent using a new source port unl
185. e can be done by deleting the IP Deskphone specific configuration file If the device configuration file does not have the matching parameters in the IP Deskphone specific configuration file the IP Deskphone continues to use the previously assigned settings after the IP Deskphone specific configuration file is deleted This recommendation applies to other parameters in the IP Deskphone specific configuration file AUTO_UPDATE YES NO This parameter is a command to enable or disable the automatic updating of the IP Deskphone with SIP Software configuration files from the provisioning server Enabling this command causes the IP Deskphone with SIP Software to check for updates once every day The default is disabled YES turns on the AUTO UPDATE feature NO turns off the AUTO_UPDATE feature Note If the IP Deskphone encounters any Major or Critical error in memory during the Auto update process the IP Deskphone reboots based on the recovery level set AUTO_UPDATE_TIME x This parameter is the actual time in seconds starting from midnight before an automatic update occurs Each IP Deskphone adds random numbers to the time specified by this command so every IP Deskphone SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 53 Configure the provisioning server AUTO_UPDATE_TIME_RANGE x TRANSFER_TYPE MCS RFC3261 REDIRECT_TYPE MCS RFC3261 ENABLE_PRACK YES NO does not try
186. e confirmation screen and return to regular mode The following table describes the function of the context sensitive soft keys for Reset to Factory Setting Table 71 Context sensitive soft keys for Reset to Factory Setting Context sensitive soft key Action Yes Activates Reset to Factory Setting No Rejects Reset to Factory Setting closes the confirmation screen and returns to regular mode Activating Reset to Factory Setting using SSH_PDT 1 Enter the PDT command gt reset2factory The PDT displays the prompt gt Reset to Default Are you sure 2 Enter Y to accept Or Enter N to decline 322 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Logging System If you select Y the PDT displays the prompt gt Enter MAC address 3 Type in the IP Deskphone MAC address gt lt MAC gt lt enter gt For example if the IP Deskphone MAC address is A1B2C3D4E5F6_ you enter gt AIB2C3D4E5F6 lt enter gt 4 Click Enter If the MAC address is correct the IP Deskphone is reset and the remote telnet client is restarted e If the MAC adadress is incorrect the IP Deskphone displays gt Incorrect MAC address Action is rejected Return to Step 1 Logging System Logging System contains a subsystem for logging incoming and outgoing SIP packages to the log file in FFS for the IP Deskphone You can en
187. e contact header when using TCP or TLS e VIA header contains the transport protocol used to send a request For example Via SIP4 1 TLS bob company com j alias The IP Deskphone attempts to downgrade the allowed protocols if connection attempts are made and fail In order to avoid the IP Deskphone using an unsecure protocol only TLS is enabled The order of preference for protocols is always TLS TCP and UDP You must enable the SIP TLS Listening port for incoming TLS connections to be made 204 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com TCP TLS operation overview Certificate requirements For the IP Deskphone to validate that the server certificate provided by the TLS enabled proxy matches the connected address the certificate must contain the IP Addresses of the IP Deskphone The server certificate has a Subject Alternative Name field which contains the IPv4 and IPv6 IP addresses that correspond with the proxy For example subjectAltName IP 192 168 100 100subjectAltName IP 2001 0db8 0000 0000 0000 0000 1428 5 Tab Important The IP Deskphone must have a device certificate loaded If the device certificate is not loaded the IP Deskphone fails to establish a TLS connection with the system IP Deskphone security configuration The following table lists the various security parameters for the IP Deskphone Table 30 Provisioni
188. e default limit is 20 x the maximum number of presence notes that an IP Deskphone can receive This parameter specifies whether to send the YES NO PUBLISH request when changing the Presence state 60 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands YES send the PUBLISH request NO do not send the request DEF_LANG language This parameter configures the default language file without the filename extension Note that the corresponding language file must be downloaded and stored in the IP Deskphone through the LANGUAGE section in Provisioning If the language file is not stored in the IP Deskphone the default language English is used language name of language file used by default without filename extension MAX_IM_ENTRIES x This parameter configures the maximum number of Instant Message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 x the maximum number of instant messages MAX_ADDR_BOOK_ENTRIES x This parameter configures the maximum number of entries in the address book and takes a number as a parameter The default limit is 100 x the maximum number of address book entries ADDR_BOOK_MODE NETWORK This parameter selects the address book that is used LOCAL BOTH t
189. e device certificate The PKCS 12 file device certificate must be in Distinguished Encoding Rules DER or BER format If you are creating the certificate for the first time you must mark the private key of the certificate as exportable If you export a certificate to a PKCS 12 file you must enter a password Note The PKCS 12 password cannot exceed 12 characters in length and must include only characters that you can enter on the IP Deskphone These characters include all numbers upper and lower case letters and the following special characters _ H Installing a device certificate using PKCS12 Use the following procedure to install a device certificate using a PKCS 12 file Installing a device certificate using PKCS12 1 Add a DEV_CERT section to 11xxeSIP cfg to enable the IP Deskphone to import a PKCS 12 file device certificate An example of the DEV_CERT section is as follows DEV_CERT FILENAME p12 must include symbol to be substituted with MAC address or it will be rejected VERSION lt n gt PROFILE 1 profile index PURBO F bitflag with all purposes it can be used for default is 1 ALL e FILENAME attribute points to the PKCS 12 file device certificate name The file name must include the symbol which is substituted with the IP Deskphone MAC address to allow the definition of unique filenames for the PKCS 12 files containing the device certificates f
190. e fl Se Figure 23 Speed Dial Key creation last step The following table describes the function of the context sensitive soft keys for the Auto Retrieve screen Table 18 Context sensitive soft keys for the Auto Retrieve screen Context sensitive soft key Action Yes Enables the Speed Dial Auto Retrieve behavior No Disables the Speed Dial Auto Retrieve behavior Back Dismisses the screen and returns you to the previous key programming screen 156 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Speed Dial List If the auto retrieve behavior is enabled on a Speed Dial key programmed keys or Speed Dial List entry that is invoked and a call is placed on hold to invoke the current key or entry the IP Deskphone attempts to remove the call on hold after the key or entry call is complete The following is a description of how the auto retrieve function operates 1 Ais talking to B when A invokes the Speed Dial List and selects an entry 2 The call between A and B is placed on hold and A places another outgoing call to C a URI specified in the Speed Dial List entry 3 When the call between A and C is complete if the auto retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take the call between A and B off hold If another call comes in during the call between A and C or if the state of the call between A a
191. e for Avaya 1100 Series IP Deskphones Administration November 2012 277 Licensing HOU 01 10 1 00 am Evaluation period has expired Contact your administrator ee oes Ee Ld Figure 70 Evaluation period expiry warning Evaluation threshold warning A warning window informing you of the approaching evaluation expiration date appears on the IP Deskphone at the following predefined times e 15 days before expiration date e 7 days before expiration date e 1 day before expiration date The following figure is an example of the evaluation threshold warning 01 10 1 00 am Evaluation period will expire on Jan 11 2009 Contact your administrator e i e j e Figure 71 Evaluation threshold warning 278 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Licensing expiry threshold warning Licensing expiry threshold warning When the expiration date of the node locked licence approaches a warning window is displayed on the IP Deskphone The warning window indicates when the license will expire and notifies you at the following predefined times e 30 days before the license expires e 15 days before the license expires e 7 days before the license expires e 1 day before the license expires The following figure is an example of the license expiry threshold warning 01 10 1 00 am Licensing for phone features will expire on Jan 11 2009 Contact your ad
192. e is YES YES the Blue LED functions when an Instant Message is received default NO the Blue LED does not function when an Instant Message is received Note If IM_NOTIFY is disabled the Blue LED continues to operate for other features DEF_DISPLAY_IM YES NO This parameter enables or disables the display of Instant Messages IM The default setting is NO YES enables display of IMs NO disables display of IMs SELECT_LAST_INCOMING YES This parameter determines which call is selected NO when there are multiple calls ringing or active The default value is NO YES the selected call in the call list jumps to the most recent ringing call after it is added to the list NO leaves the last selected call static as new calls come in or are dropped SERVICE_PACKAGE PROTOCOL This parameter specifies which protocol is to be used proto_string for obtaining the service package The supported values are HTTP or HTTPS The default value is HTTP MAX_LOGINS x This parameter determines the maximum number of user accounts that can be logged in at the same time Numbers higher than the number of line keys on the IP Deskphone are equivalent to no limit other than the SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 59 Configure the provisioning server MAX_INBOX_ENTRIES x MAX_OUTBOX_ENTRIES x MAX_REJECTREASONS x MAX_CALLSUBJECT x MAX_PRESENCEN
193. e provisioning server USE_RPORT YES NO EXP_MODULE_ENABLE YES NO MAX_RING_TIME x ENABLE_UPDATE YES NO PROMPT_ON_LOCATION_OTHER YES NO VMAIL vmail_number VMAIL_DELAY x YES allows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 NO disables implementation of support for RFC3581 This is the default option YES the IP Deskphone detects and enables an expansion module NO the IP Deskphone does not detect an expansion module This is the default option This parameter is an n integer between 30 and 600 that configures the number of seconds for incoming calls to ring before ignoring them The default value is 120 YES enables UPDATE message support and adds UPDATE to ALLOW header This is the default option NO disables UPDATE message support Note ENABLE_UPDATE is provisioned after user logoff YES prompt the user to select new location if location other was previously selected NO do not prompt the user to select new location if location other was previously selected This is the default option This parameter is the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as a parameter This is the default link for a new user profile only Individual users can customize the link through Prefs
194. e supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used NAT configuration commands 86 NAT_SIGNALLING NONE SIP_PING This parameter indicates the type of protocol STUN used for NAT traversal in the signaling port The IP Deskphone supports two methods of NAT traversal of the signaling path SIP_PING and STUN NONE if the value is not configured as None this parameter overrides the value of the SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com NAT configuration commands parameter SIP_PING in the device configuration file SIP_PING an Avaya proprietary NAT traversal protocol Note that SIP_PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method NAT_MEDIA NONE STUN This parameter indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT_MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCP port X s the binding lifetime in seconds Important NAT_TTL x is used for future development Currently the default value is 2 minutes 120 seconds and the IP Deskphone does not process or use the value defined in NAT_TTL x The IP Deskphone always pings t
195. e time Implementation varies 51 according to DHCP server Renewal time Implementation varies 58 according to DHCP server Rebinding interval Implementation varies 59 according to DHCP server Provisioning server Used for delivering the 66 provisioning server IP address This parameter can contain either IP address or a URL to the provisioning server or folder DHCP VLAN Auto Discovery Configuring a server for Voice VLAN Discovery is optional This configuration is required only when you are configuring the VLAN Auto Discovery in the Device Settings menu on the IP Deskphone VLAN Auto Discovery configuration is useful in a network with separate Data VLAN for traffic commonly used for PC to PC communication and Voice VLAN for VoIP traffic with different priorities The VLAN Auto Discovery is a two step process 1 DISCOVER is sent to the DHCP server for available Voice VLAN IDs The DHCP server sends an OFFER with the available Voice VLAN IDs If the Data VLAN ID has been manually provisioned in the Device Settings of the IP Deskphone DHCP DISCOVER is tagged with the Data VLAN ID otherwise it is untagged 2 DISCOVER is sent to the DHCP server for all of the DHCP required parameters However this DISCOVER is tagged with the Voice VLAN obtained in step 1 DHCP VLAN Auto Discovery requires a Nortel SIP Phone aware DHCP server All DHCP requests carry the Vendor Class Identifier Nortel SIP Phone A to al
196. e to the security policy file have an entry in the security log file For example SECURITY_POLICY_PARAM_ CHANGE 0x1055 The security log file stores only the non sensitive information For example if the password is changed the security log file indicates this change without storing the password value The PDT Problem Determination Tool shell command can be used to view the output of the security policy command This command lists the security policy parameters and their values on the IP Deskphone The following is the output of the security policy command from the PDT shell gt securitypolicy CUST_CERT_ACCEPT VAL_MANUAL_A SIGN_SIP_CONFIG_FILES NO CERT_EXPIRE DELETE_CERT EC_POLICY_TEXT YES UTO_PRV_ACCEPT VAL_ACCEPT WNLD_CFG_ACCEPT VAL_ACCEPT WNLD_CFG_SIGNING NO S A D AUTO_PRV_SIGNING NO D C ERT_ADMIN_UI_ENABLE YES SECURITY_LOG_UI_ENABLE YES USB_DEVICE_SECURITY_ENABLE YES KEY_SIZE KEY_SIZE_ 1024 K Lt i D H Q O RITHM KEY_ALG_RSA n E pa m ER RSA_WITH_AES_256_CBC_SHA 250 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com EAP Authentication SUBJ_ALT_N
197. e_string the keep alive mode value This parameter configures the time in seconds to use for the keep alive The values are from 5 to 1800 seconds The default value is 120 seconds conn_keep keep alive time in seconds SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 67 Configure the provisioning server MENU_AUTO_BACKOUT x AUTOCLEAR_NEWCALL_MSG YES NO LOGIN_BANNER_ENABLE YES NO 68 SIP Software for Avaya 1100 Series IP Deskphones Administration This parameter is a menu auto back out time preference configuration used to configure the auto back out time on newly created profiles not for profiles that already exist The values in seconds are 0 15 30 60 120 300 600 The default value is 30 x 0 15 30 60 120 300 and 600 For example MENU_AUTO_BACKOUT 15 Note There are some application screens that do not time out Some menus such as the administration menus require the user to press the Back or Quit key to exit the screen This parameter configures the missed calls notification mode YES means that the notification is cleared as soon as the inbox is entered without needing to visit all missed entries The default value is NO YES configures missed calls notification mode NO does not configures missed calls notification mode default This configuration value only affects users when a user profile is first created It does not affect a u
198. edit mode BkSpc Backspace delete highlighted characters or character to the left Clear Clear input field Cancel Exit edit mode without saving changes Table 14 Provisioning parameters legend Configuration menu item List each configuration parameter in the order it appears in the menu Options or input Lists every choice available for the parameter and the minimum and maximum number of characters or digits allowed Dependency Show any dependency that controls when that option is enabled or can be used If the prompt has a dependency the dependency appears on the same line as the prompt and input options start on the next line of the table If an option has a dependency the dependency appears on same line as the 122 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Manual provisioning parameters option and applies only to that option If both the prompt and the option have dependencies they are cumulative between the prompt and the option and is used to show multiple dependencies The parameters list in order of appearance Config option Options or input Description Enable 802 1x EAP MD5 MD5 encryption PEAP PEAP encryption TLS TLS encryption ID 1 4 to 8 characters EAP ID ID 2 4 to 8 characters EAP ID Password 4 to 12 characters EAP password Enable 802 1ab LL
199. eem iiemsaecadediatantces 292 25 Ree pense Sutces sill respons i iranian MA RES 293 axx RESP ariSe PR OIRSCU respone CS nesciadon di TEE ENA e 293 4xx Response Reguesi failure response S ciscciscaissecedsaneisade iiaedieadesiaseaiuedeslsanidddelsasaivedes TANN 294 oxx Response Server allie response S oracao a EAA 296 axx Response GEDA ISSQONSSSs aainusn narnia E EIR 297 Perault Ui Mana aa E S NAE 297 SF header NG E carian a Sedu eacaade eames aaes 297 Session descipion Proloco WEA G cis sweats clcaceansaaiivsasintipentleseadacerniutininentniatidienacddemieaataaetetacniiss 300 SDr and Cal Mok reae nara ea E aE a EE a O E N EE EA 300 eue OE NAGE ORO a a E E E E E A E E E E T 300 SIP SOSuety BUMGMMEAN disana a a a a a 301 SP DTMF OTTA O eai A N 301 OMEN dU AI TING e e A E E E E E E E E T 301 Suppe d isian MESSA ono N dea anon ene 302 Chapter 19 Diagnostics and troubleShooting ccccccccceesseeeeseeeeeeeeeeeeeeeeseeeeeeeeeeeeees 303 IF EDR a E AA E A A EO E EEN T E E A A A 303 BN p aA anaE NE e T E ies guaran lin ET L A E 305 How lo access ihe Diagnosics Meni cerisier nonnina Ar ian a E an 306 IP cer amna DE OAO aaa ai a eaaa 308 N twork Diagnostics 10618 rcer eE ea oceanie nran e ci aaaeei ranira 310 e E E E A A OE OAE A A an duck AON I E N A EA T 313 NIN IER SaO eni a AEN A 316 UE DEV eee enn eee ee PMP E etre eer er rene Tree TT yrerere 317 PCPA Diag TOOS koranen aea 318 TO TRO a rman eee ee EE 320 peset gts 0A Seinos Sup
200. ence information of Friends of the primary account in the Friends view User status The features associated with the User status include the following e Do Not Disturb e Call Forwarding e Presence Do Not Disturb Selecting the Do Not Disturb DND command from the Services menu prompts you to specify which account you want to place in the DND mode The option all allows you to place all accounts in the DND mode the all option is highlighted by default By selecting an option the IP Deskphone prompts you to confirm the operation before proceeding Activating DND for a specific account automatically causes calls to that account to be rejected with a busy signal However the IP Deskphone can still receive calls to other accounts After DND mode is active for an account the label of the account line key periodically displays a DND indicator SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 143 Features The following scenarios apply to DND e If you select a single account that is in DND mode the IP Deskphone displays a prompt that asks if you want to deactivate the DND mode e If you select a single account that has Call Forwarding active an error message appears to indicate that DND cannot be activated e If you select the option all and at least one account is not in DND mode DND mode is activated for all accounts If an account is in Call Forward mode Call Forward is disabled e If you
201. er 2012 81 Configure the provisioning server FIPS MODE YES NO ENABLE_ANSWER_MODE YES NO ANSWER_MODE_MAXALLOWADDR max_addr ANSWER_MODE_MICMUTE YES NO QoS and ToS commands AVAYA_AUTOMATIC_QoS YES NO YES initial login and logout is alphanumeric NO initial login and logout is numeric default FIPS mode is used in a Federal environment This parameter verifies that the IP Deskphone is in Federal Information Processing Standards FIPS certified mode This parameter allows the administrator to specify if Answer Mode is supported when registering with the proxy The default value is NO YES the Answer Mode is allowed The IP Deskphone adds the answermode tag to the Support header in the REGISTER request NO the Answer Mode is not supported default This parameter specifies the maximum number of addresses that can be white listed for Answer Mode support The allowed values are from 0 to 200 The default value is 100 max_addr maximum number of addresses This parameter specifies if the microphone is muted when a Call is auto answered by the Answer Mode functionality YES mute the microphone NO do not mute the microphone default value This parameter provides a better treatment for signaling and media packets after you deploy the IP Deskphones with the Avaya switches All the devices use private Differentiated Services Code Point DSCP values to give bet
202. erphone CALL_ORIGIN_BUSY YES NO This parameter determines if the user is presented with an incoming call when entering the address of an outbound call This is intended for DoD The default value is NO YES user is not presented with an incoming call NO user is presented with an incoming call default FAST_EARLY_MEDIA_ENABLE YES This parameter allows the administrator to activate NO and deactivate the Fast Early Media option according to RFC 3264 The default value is NO YES activate the Fast Early Media option NO deactivate the Fast Early Media option SLOW_START_2000K YES NO This parameter determines if the session description is always sent in the 200 OK message in response to an incoming call with SDP The default value is NO YES local administration UI is configured NO local administration Ul is not configured default ENABLE _LOCAL_ADMIN_UI YES __ This parameter configures the availability of the NO local administration User Interface UI on the IP Deskphone The default value is YES YES local administration UI is configured default NO local administration UI is not configured LOGINALPHA_ENABLE YES NO This parameter allows the system administrator to configure the initial login and logout of the IP Deskphone to be in either alphanumeric mode or numeric mode The default is NO SIP Software for Avaya 1100 Series IP Deskphones Administration Novemb
203. ert testing routines To access the Network Diagnostics Tools screen from the Diagnostics menu choose Network Diagnostics Tools The following screen appears Figure 76 Network Diagnostics Tools screen The screen contains the following configurable fields P The user can enter an IP address e Hops The number of hops used as a configurable parameter for tracert routine 310 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Network Diagnostics tools e Packet Size Size of the network packet used by the ping routine e Ping The number of ping packages The following services are available e activate the ping routine e activate the tracert routine The following table describes the function of the context sensitive soft keys for the Network Diagnostics tools screen Table 55 Context sensitive soft keys for the Network Diagnostics Tools screen Context sensitive soft key Action Ping Activates the ping routine Tracert Activates the tracert routine Cancel Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Network Diagnostics Tools screen Table 56 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of testing information Left and right arrows Use the left and right arrows to move through the configurable fields
204. ertificates then you are prompted with a Finger Print display with accept or reject options default VAL_MANUAL B If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept 248 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Installing a Security Policy file SECURITY_POLICY_PARAM_CHANGE This Parameter defines if configuration files 11xxeSIP cfg are forced to be signed if there is a customer certificate installed This parameter has no effect if there are no installed customer certificates Acceptable values for this parameter are as follows YES If there is a customer certificate installed the downloaded file must be signed and fully authenticated NO If there is a customer certificate installed the downloaded file will be automatically accepted with no authentication default Installing a Security Policy file About this task You can install a Security Policy file on the phone by using the configuration file 11xxeSIP cfg Procedure 1 Create a text file for example SecurityPolicy txt 2 Add a security parameter and value in the text file for example CERT_ADMIN_UIl ENABLE YES The parameter name and value are separated by a space 3 Sign the file using a signing certificate For example SecurityPolicy txt sig file The SEC_POLICY section is
205. ervice Package or the device configuration file If the Hotline Service Enable parameter from the service package is configured as true the Hotline Service is enabled available from the service package Device configuration file The IP Deskphone uses the configuration parameters for the Hotline Service to indicate if Hotline Service is available and if a hotline call is in progress The following table describes the two configuration parameters in the device configuration file for Hotline Service 172 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Session Timer Service Table 25 Hotline Service configuration parameters Parameter name Description Default HOTLINE ENABLE Indicates if Hotline Service is No indicates that Hotline enabled or disabled Service is disabled HOTLINE_URL Used as To field of INVITE Hotline message by the SIP IP Deskphone to notify the Proxy Server that this is a call from a Hotline Phone The HOTLINE_URL is not a real URL of the Hotline target The IP Deskphone has no idea about the Hotline target The Proxy server replaces the To field of INVITE request message with a real Hotline target when it receives an INVITE request from the Hotline Phone Session Timer Service The Session Timer for the Session Initiation Protocol SIP feature RFC4028 allows the Avaya 1100 Series IP Deskphone to support a keep alive
206. es with the exception of 401 407 received by the IP Deskphone when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Deskphone terminates the dialog If an in dialog failure occurs during media re negotiation the IP Deskphone falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Deskphone attempts to clear the call by terminating the dialog SIP header fields The following table contains the supported SIP headers Header field Supported Accept Yes SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 297 SIP messages supported by the IP Deskphone Header field Supported Accept Encoding Yes Accept Language Yes Alert Info Yes Allow Yes Allow Events Yes Authentication Info Yes Authorization Yes Call Id Yes Call Info Yes Contact Yes Content Disposition Yes Content Encoding Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Expires Yes Error Info Yes Max Forwards Yes Mime Version Yes Organization Yes P Access Network Info Yes P Asserted Identity Yes P Associated URI Yes P Called Party ID Yes P Charging Function Addresses Yes P Charging Vector Yes P Media Authorizati
207. es IP Deskphones Administration Comments infodev avaya com November 2012 PC Link Status Up Duplex Mode Full Network Speed 10Mb Auto SenseMNegotiate Auto Negotiate Capability Yes AutoNegotiate Completed Yes Port VLAN Priority 0 Port VLAN ID 0 Packet Collision 0 CRC Errors 1 Frame Errors 1 A Unicast Packets Tx 1 B Unicast Packets Rx 1 C Broadcast PacketsRx 1 D Muticast Packets Rx 1 Reset PC Port Figure 79 Ethernet Statistics PC Port screen The following is an example of Ethernet Statistics for the PC Port 1 PC Link Status Up 2 Duplex Mode Full 3 Network Speed 10 Mb 4 Auto Sense Negotiate Auto Negotiate Capability Yes Auto Negotiate Completed Yes 5 Port VLAN Priority 0 6 Port VLAN ID 0 7 Packet Collision 0 8 CRC Errors 1 9 Frame Errors 1 A Unicast Packets Tx B Unicast Packets Rx C Broadcast Packets Rx C Broadcast Packets Rx D Multicast Packets Rx Ethernet Statistics The following table describes the function of the context sensitive soft keys for the Ethernet Statistics PC Port screen SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 315 Diagnostics and troubleshooting Table 61 Context sensitive soft keys for the Ethernet Statistics PC Port screen Context sensitive soft key Action Reset Resets statistics values PC Port Switches to the NI P
208. es a call all devices ring e You can configure two call arrangements Single Call Arrangement SCA and Multiple Call Arrangement MCA Single Call Arrangement Single Call Arrangement SCA MADN allows only a single active call on the DN regardless of the number of DN appearances A call on a DN appearance makes all other appearances busy they cannot receive or make calls e Activity on one DN appearance reflects on other appearances this is achieved by using the Event Dialog SIP feature For more information refer to RFC 4235 e SCA MADN provides Automatic Privacy for telephones that share a DN When a call is in progress on the DN no other telephone on which the DN appears can bridge into the call unless the call is put on hold 148 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiple Appearance Directory Number e Telephones with a Privacy Override Allowed POA Class of Service can bridge into an established call on an SCA MADN However you cannot bridge into a call until the call establishes e Any user with the MADN SCA feature can put a call on hold Any other user in the group can pick up the held call by accessing the line key with SCA provisioned e The state of the user s group is reflected in the line key icon Three states are available idle active and held For more information about line key icons see the applicable IP Deskphone User Guide
209. esessenetsen Te puon p ge aoine sian MAX BLFCALLS EAA AA AEEA O AA EN 9 Ey eee ie eee ere etree terre errr reer errr errr rer errr errr errr rere rere EVI MLPP 193 Signing certificate 2 2 eeeseeceeesessestteeeeeeeesssstaees 259 Multi Level Precedence and Preemption 193 T oe r PE EEA cy ceeutaditeaneies Multiple Appearance Directory Number PEES 148 150 SIP aa iaa See i N SIP methods asic ccisdegsadavsccsnseaedumnssedansssandiacaonavaua erasate 291 SIP oVer TLS raissa nanana aa 201 NAT configuration Commands ccsssssesssssseesseeseeeeeeeo 86 T dD a E E E uaeneiien auaane neneaiat NAT fi II EE EAEI E ENA AE it She T ere nae egret ssn N Sak a 25 SIP responses 1xx RESPONSE cceeseeseeceeeeeeeees 292 CO SIP responses 2xx RESPONSE csceeceseeeeeeeeee 293 O SIP responses 3xx Response ccssseeseeeeeees 293 SIP responses 4xx Response csssssseeeeeees 294 Optional keywords in the provisioning file 28 T Pa 7 x A alia mates Sone a era ANE P SIP security authentication eeeeeeeeeeeeeeere eeen 301 Slds HOW visas snaadeccsnverssssncceiannvnetesavcncougealasaeaatedancwaasen 152 Port functions on the three port switch when VLAN is Software conversion failure E 303 enabled eae aaa 181 Software download failure ssssssssrsssrsssssrsssrrsses 303 Precedence eececieeeseeeseeesreessresseessennsreesrnssreessns 193 Speakerphone exclusive to 911 Emergency
210. eskphone receives more simultaneous incoming calls CS 1000 Several keys with the same DN ona TN CS 1000 allows you to simultaneously make or receive a maximum of 2 calls To overcome this limitation you can configure several Multiple Call Ringing MCR keys with the same DN SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 147 Features on one TN and register from the IP Deskphone to each configured key This applies to systems using Meridian Communications Adapter MCA Multiple Appearance DN MADN Each registration must have the same Login ID and Authentication ID The first registration maps to the lowest numbered DN key Subsequent registrations are assigned DN keys in ascending order of the key numbers The following example shows several MCR keys configured on the same DN on one TN TN LOO 0O 0n UEXT SIPL With SIPU userl SCPW XXXX EY O MCR 5000 kaw L HOL W serz KEY 2 MCR 5000 KEY 3 MCR 5000 x Multiple Appearance Directory Number The Multiple Appearance Directory Number MADN feature operates differently depending on the type of Communication Server For instance the MADN feature operates differently on the Communication Server 2000 than the Communication Server 1000 Communication Server 1000 CS 1000 Multiple Appearance Directory Numbers MADN provides the following features Several devices TNs share a common Directory Number DN e When the DN receiv
211. ess the connection between the IP Deskphone and proxy is kept active Connection persistence does the following Keeps a connection established between a client and the outgoing proxy e Reuses the open connection for future incoming and outgoing requests 3423 5060 5060 Figure 37 Incoming Outgoing with connection reuse 214 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com TCP TLS operation overview When using UDP an IP Deskphone behind a firewall must periodically send a request to the server to maintain an open pinhole in the firewall so that the server can contact the IP Deskphone when sending requests When using TCP TLS and connection persistence it is not necessary to send a SIP_PING to the server in order to keep a pinhole alive and the keep alive mechanism is reduced to a method which involves significantly less overhead The following figure demonstrates how critical it is that the server can communicate directly with the IP Deskphone through the use of the established TCP connection because it has no way of getting through the firewall in order to contact port 5060 on the IP Deskphone o 3423Aep 5060 Figure 38 Connection reuse and a firewall a _ Table 33 Connection timers definitions and allowed values Deskphone uses when a connection to the server is established using TCP or TLS The IP Deskphone periodically sen
212. f prompted 268 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Licensable Features 2 Features Figure 59 License Info Licensable Features Licensable features are divided into three groups 1 Basic Feature Set 2 Enhanced Feature Set 1 token required 3 Advanced Feature Set 2 tokens required Basic Features are always enabled on the IP Deskphone Enabling the Enhanced Feature Set requires an additional token Enabling the Advanced d Feature Set requires two tokens When connected to an Avaya Server the IP Deskphone gets an additional token This means that the Enhanced Feature Set is available when the IP Deskphone connects to an Avaya Server Access Licensed Features list Licensed Features screen can be accessed through the IP Deskphone using Prefs gt Network gt Licensing and selecting 2 Features SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 269 Licensing 2 Features Figure 60 Licensing menu The Licensable Features list displays Licensable features W TFTP Provisioning WW Auto Provisioning Downloadable Ringtones Image Screensaver Background Image wILanguage Support Standard fonts Audio Codec G 711 _JAudio Codec G 729A AB Expansion Module Support Come lee Uae lmenas Figure 61 Licensable Features 270 SIP Software for Avaya 1100 Series IP Deskphones Admini
213. f the 802 1x EAP is not used then there is no prompt to enter the Device ID Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password 802 1ab Link Layer Discovery Protocol 802 1ab Link Layer Discovery Protocol LLDP is a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Deskphones to advertise information about themselves to other nodes on the network and to store the information they discover ina Management Information Base MIB 802 1ab LLDP takes advantage of the VLAN Name and Network Policy TLVs and provides an automatic configuration of the IP Deskphone network policy parameters Key parameters such as VLAN ID L2 priority and DSCP values are received from the switch and are automatically configured in the IP Deskphone 184 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com 802 1ab Link Layer Discovery Protocol 802 1ab Link Layer Discovery Protocol LLDP provides the following functionality e Periodic transmission of advertisements containing device information device capabilities and media specific configuration information to neighbors attached to the same network e Reception of LLDP advertisements from its neighbors e Implementation of be
214. file can actually contain more than one certificate where the PEM encoding for each is appended in the file with a blank line between each If the file s authenticity is successfully verified all entities in the file are installed on the IP Deskphone e If the authentication of the file is successful the customer root certificate is installed on the IP Deskphone in the trusted certificate store e The command to sign a resource file using openssl is as follows openssl smime sign im unsigned_fil signer sign_cert_file outform PEM binary inkey sign_cert_pk_file out tmp_signature_file e CUST_CERT_ACCEPT parameter is a Security Policy Parameter to disable Customer Certificate file signing e CUST_CERT_ACCEPT VAL_NO_CHECK parameters only controls further signing of customer root certificates The first Certificate must be either signed by Avaya Trusted Certificate or Finger Print Accepted A Caution There is a security risk in not having the Trusted Certificates loaded with VAL_NO_CHECK When the IP Deskphone tries to establish a secure connection for example HTTPS SIP TLS with a server the server provides its certificate which then must be verified by the IP Deskphone The following are the possible configurations depending on the server configuration 1 Server can provide only its Server certificate 2 Server can provide the entire certificate chain up to the Root CA certificate In the first scenario the IP
215. for the Avaya 1100 Series IP Deskphones Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than one active session can be established for the MADN SCA group members of the group can still enter certain vertical services Currently the available vertical service is Privacy Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Deskphone to the Media Application Server MAS to hear a confirmation for its request and terminates the session The user takes the original session off hold Privacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Images for the Avaya 1100 Series IP Deskphones The Avaya 1100 Series IP Deskphones provide a graphical high resolution LCD display which is capable of displaying screensavers slideshows and background images Screensaver The Avaya 1100 Series IP Deskphones can display an image on the screen when the IP Deskphone is idle The screensaver feature allows the administrator and the user to upl
216. ginal configuration file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 163 Features The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 11xxeSIP cfg under section LOGIN_BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no larger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure that all the characters are displayed properly Busy Lamp Field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies supporting BLF such as SCS proxy The IP Deskphone subscribes to receive presence information for watched users through notifications The BLF mechanism allows the user to subscribe to the proxy and receive the presence state list for all the users it is configured to watch The provisioning of the proxy configures the watch lists for users The proxy involved supports BLF and has a mechanism for setting the lists of watchers and presentees The Ul is not available to a user to enable or disable this feature If the IP Deskphone is provisioned for this feature it makes use of it If enabled and the proxy provides notifications to the user the IP Deskphone uses the notifications to update an
217. gs The IP Deskphone supports two types of log files e ECR log e SIP log ECR log file The ECR log file registers and provides detailed information on the errors or bugs that occur during the operation of the IP Deskphone The ECR log also contains records indicating some events such as restart Each error is logged as a record The format of the record is the same regardless of the monitor that generates it or the level of severity of the error There are three sections to the record The first section provides mandatory information for each record including e severity level e severity flag e time stamp e software version e source file information e error number e brief description For example Record 001 MAJOR SET Logged 01 07 2002 00 34 35 Firmware O6A5C1Hd10 Description Task Monitor the Transport task is suspended The second section is optional If the task is registered in the list of stack overflow events the following may occur ERROR ecrStackShow StackOverflow PDT tpStackBase 0x8194ffa0 pStackLimit 0x8194bfa0 pStackEnd 0x8194bfa0 tstack base 0x8194ffa0 end 0x8194bfa0 size 16368 high 1492 margin 14874 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 335 Diagnostics and troubleshooting The third section includes the supplementary information The content depends on the flag in the calling function The flag can be as follows e ECR_LO
218. gt of pings Ping any host ping tracert lt host ip gt max hops Traceroute to any host tracert netinfo Print common network information routeshow Display host and network routing tables and stats arp Display entries in the system ARP table listcerts List all trusted certificates printcert lt index gt Display certificate details sipapp lt start stop gt Start or stop the SIP application sendunistim lt XX XX gt Send UNIStim message rxunistim lt on off Display UNIStim messages from the Core txunistim lt on off Display UNIStim messages to the Core from the SIP application sendevent lt 0xmmm lt 0xnnn gt Simulate an UNIStim event Icdparam Set up LCD parameters for the IP Deskphone audio lt hs hd hf off gt Loopback audio to handset headset Handsfree display lt on off gt Turn all LCD and LED on or off keypress lt on off gt Turn all key presses on or off clearlog gt clearlog lt mngr_dest gt Clears content of the specified log file The input parameter specifies the type of logging manager e 0 default ECT log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt clearlog incorrect type of manager lt x gt removelog gt removelog lt mngr_dest gt Removes the specified log file The input parameter specifies the type of logging
219. h message to the proxy The proxy redirects the publish ID described within the report An end of call report is always generated if VQMON is enabled IP Deskphones with SIP Software do not negotiate or exchange messages with the device defined using PUBLISH_IP options Session interval report The IP Deskphone with SIP Software can send voice quality reports at time intervals defined in the device configuration file The minimum and default time interval is 60 seconds If the IP Deskphone with SIP Software send session interval reports more frequently then a threshold violation has occurred Alert interval report When an IP Deskphone with SIP Software detects that a voice quality metric has exceeded a threshold the IP Deskphone with SIP Software initiates a timer which sends a message to the server every 5 seconds When all voice quality metrics fall below the threshold values the IP Deskphone with SIP Software stops sending VQMON Publish messages with the report The alert interval report does not differ from the session interval reports or end of call reports SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 131 Features Multiuser The Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the same time Multiple users each with their own account can share a single IP Deskphone allowing each user to receive calls without logging off other users One user can have multiple
220. havioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED e Storage of received data in local data structures for example in MIB modules TLVs The information fields in each MIB are contained in a Link Layer Discovery Protocol Data Unit LLDPDU as a sequence of short variable length information elements known as TLVs that each include type length and value fields Each LLDPDU includes several mandatory TLVs plus optional TLVs Optional TLVs may be inserted in any order The IP Deskphone supports both the transmit and receive LLDP mode Transmit direction An LLDPDU transmitted by the IP Deskphone supports the following TLVs 1 Port ID Time To Live End of LLDPPDU Port Description oNOaKR WD Chassis ID System Description System Capabilities Port VLAN ID Port And Protocol VLAN ID VLAN Name 11 12 13 14 15 16 17 18 Protocol Identity MAC PHY Configuration Status Power Via MDI Link Aggregation Maximum Frame Size LLDP MED Capabilities Network Policy Extended Power via MDI SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 185 Features 19 Inventory Software Revision 20 Inventory Manufacturer Name 21 Inventory Model Name Receive direction The IP Deskphone expects to receive the following TLVs Chassis ID Port ID Time To Live End of LLDPPDU System Capabilities VLAN Name
221. he file The IP Deskphone with SIP Software supports TFTP FTP HTTP and HTTPS protocols for file download This command is optional If it is not present the default protocol TFTP is used Important When using the TFTP protocol to transfer the software image the average round trip time must be lt 75 ms The IP Deskphone times out and aborts the software download if the total download time is less than 10 minutes If the average round trip time is less than 75 ms use the FTP HTTP or HTTPS protocol to transfer the software image SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 33 Configure the provisioning server Important When using HTTPS the IP Deskphone must have a device certificate loaded on the IP Deskphone If using FTP HTTP or HTTPS then SRV_USER_NAME and SRV_USER_PASS are also key words These commands specify the credentials used to log on to the file server for file download If not present then the protocol default credentials are used no credentials for TFTP HTTP and HTTPS and anonymous with no password for FTP e SERVER_IP address allows the IP Deskphone to connect to the specified IP address or name of the server for which the file can be downloaded If the address is not specified the SERVER _IP that is used is the same SERVER IP that is used to download the provisioning file e DELETE_FILES YES NO if present erases the language and tone files stored in the
222. he destination address selection algorithm and selects the address based on the configured preference If PREFER_IPV6 is configured to YES the IP Deskphone selects the IPv6 address of the highest precedence Server specifications All servers in a network can be IPv4 mode IPv4 IPv6 dual mode or IPv6 mode When the IP Deskphone is configured to operate in dual mode DHCP v4 or DHCPV6 or a dual mode DHCP server must be available otherwise the IP Deskphone does not boot up Internet Control Message Protocol for IPv6 Internet Control Message Protocol for IPv6 ICMPv6 is a required IPv6 standard defined by RFC 4443 With ICMPv6 hosts and routers that use IPv6 communication can report errors encountered in processing packets and send simple echo messages for diagnostics ICMPv6 provides the framework for the following e e Neighbor Discovery as defined by RFC 2461 e e Multicast Listener Discovery MLD as defined by RFC 2710 Configuring the DHCP server The DHCPv4 and DHCPV6 servers must be installed to run on the same box If Dibbler DHCPV 6 server is used go to http klub com pl dhcpv 6 for installation guidelines To stop and start the DHCPv6 server use the following etc init d dibbler server run prints all server debug messages etc init d dibbler server start etc init d dibbler server stop etc init d dibbler server status The configuration file is located at etc dibbler server conf S
223. he ports at regular intervals of 60 seconds regardless of the NAT_TTL value STUN_SERVER_IP1 ip_address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IP addresses can be provisioned ip address is the IP address of STUN server 1 STUN_SERVER_IP2 ip_ address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN servers IP addresses can be provisioned ip_address is the IP address of STUN server 2 STUN_SERVER_PORT1 port_number This parameter is the port number used corresponding to STUN_SERVER_IP1 The default port number is 3478 port_number is the port number SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 87 Configure the provisioning server STUN_SERVER_PORTQ2 port_number This parameter is the port number used corresponding toSTUN_SERVER_IP2 The default port number is 3478 port_number is the port number VQMon configuration commands Important Ensure you read How VQMon works on page 130 before configuring the VQMON parameters VQMON_PUBLISH YES This parameter enables or disables the publish message NO containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitoring PVQMoN collecting server The default value is NO YES enables VQMON NO disables VQMON VQMON_PUBLISH_IP This parameter configures the IP address of the PVQMoN
224. his parameter is the DNS domain of the IP Deskphone This parameter is the SIP_PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open in the case of UDP signaling For TCP signaling OS keep alive is used for failover mode When used for server heartbeat detection the IP Deskphone periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Deskphone begins a failover process and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVERSAL method is selected the SIP_PING configuration value also helps keep a firewall pinhole open 42 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Server and network configuration commands Important Decide carefully whether SIP_PING usage is appropriate for your environment Even when SIP_PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP_PING enabled for server heartbeat detection If the IP Deskphone is behind a firewall it is very likely that you must keep SIP_PING enabled unless an alternate method of keeping the firewall pinhole open is used The default value is YES if not specified in the device configuration file If SIP_PING is changed in the Device configuration file the IP Deskphone must be rebooted for the change to take effect YES enables ping
225. hone The timeout of stopping the collection of digits is 7 seconds The pound sign at the end of the digit map causes the IP Deskphone to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many features of POSIX EREs that DRegex does not support The dialing plan uses DRegex instead of ERE The following rules demonstrate the use of DRegex SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 97 Configure the provisioning server 4 4 Entity Matches 4 4 character digits 0 9 and A D case insensitive A D only for military requirements the character the character character selector Any character in selector digit selector Any digit 0 9 not in selector rangel range2 Any character in range from rangel to range2 inclusive x Any digit 0 9 m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n at least m an
226. hone and the Call Server are all necessary to support interworking and the Click to Answer functionality The interworking feature enables the IP Deskphone to automatically answer an incoming call for the purpose of Click to Answer To avoid any security risk the user must pre grant authorization to another user or user groups to allow them to make requests for the IP Deskphone to automatically answer their calls By using Click to Answer the user can answer a call on their PC Client Softphone causing the server to send an auto answer request to the IP Deskphone When a user logs in the IP Deskphone sends a special identifier so that only that specific IP Deskphone receives the request even though the user is logged in on multiple IP Deskphones The call is answered without user interaction but the microphone is muted to prevent the device from being used as a listening device by a malicious user When a call is answered the user hears a ring splash notification and can un mute the microphone to allow bidirectional media Pre granting authorization for the Answer Mode The user must specify which users or groups of users are authorized to request auto answer The user can grant authorization through the Feature Options menu if the interworking feature is enabled in the user s IP Deskphone device configuration The user can enable and disable one or more of the following groups Allow Public Authorizes anyone on the internet e
227. hone type in the ThelnSite Knowledge Base box 4 Press the red arrow at the end of the ThelnSite Knowledge Base box to obtain the Search Results 5 From the Search Results select and download the appropriate version of the SIP Software for the IP Deskphone for example SIP Avaya 1165E IP Deskphone Release SIP 1165e03 02 16 00 bin 6 Place the selected software on the provisioning server SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 107 Upgrade and convert the IP Deskphone software Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Modifying the SIP provisioning file 1 Under the firmware FW section of the SIP Provisioning file increase the VERSION number for example SIP 1165e03 02 16 00 2 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Deskphone Important The VERSION number must be the same as the FILENAME do not include the bin extension For example if the FILENAME is SIP1140e03 00 33 04 bin then the VERSION must be SIP1140e03 00 33 04 3 Invoke the upgrade mechanism Use one of the next three methods to invoke a software upgrade on the IP Deskphone with SIP Software a Power off and power on the IP Deskphone b Select Services System Check For Updates on the IP Deskphone c Allow for an auto
228. ic state information for the account The primary account is associated to the first bottom right line key of the IP Deskphone If you are using a secondary account the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the logon process The following figure is an example of the IP Deskphone with and Expansion Module and multiple accounts Clo Friend1 UUU Cft User2 Useri B 0147 1 54pm 4 missed calls View Serves Msgs Prefs SS OS fe Friend2 UUUUUUUUUUUUUUUUUU Figure 14 IP Deskphone with Expansion Module and multiple accounts Pressing a line key brings up a dialing prompt initiates a call to a preselected target or answers an incoming call See Making a call on page 138 At select account prompts such as the Logout screen or User Settings screen pressing a line key highlights the corresponding account See Account selection on page 147 The icon for each line key reflects the state of the account associated with that line key e If there is a call for the account a phone icon displays the state of the call such as when the call is on hold or is ringing e If there is more than one call the state of the most active call is displayed SIP Software for Avaya 1100 Series IP Deskphones Administration
229. ication regardless of the type of cipher used The following table describes the configurations that affect the presence of the security icon on the idle screen of the IP Deskphone Configuration Result Idle Screen Security Icon Display Default UDP TCP SIP is unsecured No UDP only SIP is unsecured No TCP only SIP is unsecured No TLS only Connection is only Yes established if SIP is secure UDP TLS unsupported Unsupported Unsupported TCP TLS Connection is established with either TCP or TLS Yes only if TLS connection is used SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 211 Security Configuration Result Idle Screen Security Icon Display No if fall back to TCP occurs UDP TCP TLS Connection is established using TCP or TLS potentially falling back to using only UDP Yes only if TLS connection is established No if fall back to TCP or UDP occurs None unsupported Unsupported Unsupported Unsupported configurations cannot be saved If the configurations are unsupported the IP Deskphone displays an error message The following is an example of an error message for unsupported configurations Unsupport ted UDP TLS Unsupport ted No protocols enabled Registration behavior based on configuration settings The following table describes the beh
230. icense file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 267 Licensing Field name Field value Description FILENAME X Y License filename The IP Deskphone looks for a file with the IP Deskphone MAC address included in the filename The 1xxxe cfg file can have one or all of the following sections gt FW e DEVICE_CONFIG e LICENSING Although the IP Deskphone FW section is not required to activate the token the provisioning server and the IP Deskphone provisioning server IP configuration must be configured to retrieve save and process the license file The following is an example of an 11xxe cfg file that contains the FW section and the LICENSING section DOWNLOAD_MODE AUTO VERSION VERSION 3 00 xx yy F P s ILENAME SIP 1140_e03 02 xx yy bin ROTOCOL TFTP ERVER_IP 47 11 183 165 LICENSING VERSION 000001 FILENAME ipctoken cfg The following is an example of an 11xxe cfg file with the LICENSING section only LICENSING VERSION 000001 FILENAME ipctoken cfg License information for the IP Deskphone The Licensing information screen provides information on Embedded Mode status and other licensing information To access the licensing feature press the Globe key twice Select Prefs gt Network gt Licensing and select 1 Licensing Info Enter admin password i
231. igures the delay in minutes for the display screensaver of newly created profiles Changes to this value through the Prefs context sensitive soft key overwrites the value provided through provisioning The values in minutes are 5 10 30 and 60 The default value is 10 November 2012 Comments infodev avaya com SCRNSVR_IMAGE image BG_IMAGE_ENABLE YES NO BG_IMG_SELECT_ENABLE YES NO USE_BG_IMAGE YES NO SPEEDLIST_KEY_INDEX x Feature configuration commands This parameter configures the background image file for the display screensaver of newly created profiles The image must exist in the images folder or no background image is used for the screensaver This parameter configures the background image file for the display in newly created profiles and can completely disable the background image feature and disable the corresponding user interface If the specified file does not exist in the images folder of the IP Deskphone no background image is used for the display The default value is YES YES configures the background image file for the display in newly created profile default NO does not configure the background image file for the display in newly created profile This parameter changes the selected background image for the display If the flag is configured to N the UI to change the background image is hidden from the user locking the currently configured image as the backgr
232. iire iain iaaa 199 OPDE N SeU aaa AAAA AA 201 pad ma C5 1 TES ea A E O a cere rar re 201 Conecte porra E Regen men Eten eee meee erent ra etre terran Oper Pree tree eter freee Rn Terre a erer errer renee eet ee rere 201 Sorama Be Ui e n O ge mpemer renee tr rEree tert nrrRren TN 202 4 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Aa L aati dla eine th E A A A a dies age eal dia da aes ee head TE E E uel E hee tals 216 Last Successiul OF unsuccossiil NOOR rinrin ai diaaa ia 219 Enhanced administrative password SOCAN croias A aa 222 Chapter TA Audio CODE i eiissdindisnnadnidsacieniiasdibisdindiads snub ansdsacitasaeubindsineidedbiedinsddantunadaniaabs 225 Codec preference through Device Configuration cccccceceeseeeeeeeceeeeeeeeeeeaaeeeceaeeeseeeeeeeaeeseeeeeeetaaeeeee 226 Codec preference selection on the IP DeSkphonne cccseceseceesenceeseeeeseeseeeeeseeseeseeeesessnetseeesseneeeeeteaes 228 Codecs preferences on The IP Deskin i ieicsscccsdesscavi cere dssnartaenerantinatiacacatianvisendcaninsteanidtbaateacsdedanns 228 Chapter 15 Certificate based authentication c eeesssseceseeeeeseeeeeeeeeeeseeeeeeeseeneeeees 231 Cengal based AUN UO Nesai a A Ceasiiey eee ee ive dnen a 231 MOSEI RO ATI A E sna oaite Sutin a aa i a aA 232 Tmsikdiogtcernicate Ste NAMIE aiiiar aoe EOT i 233 Devine Carinae metalation ProCoS Srania AAE AA TE 234 Installing a device ceriifcate using PRCO Te
233. ile the remaining portion of the file following that line item is ignored The symbol is used to indicate a comment Anything after a symbol is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Deskphone with SIP Software e DEVICE_CONFIG tthis section is used to configure various parameters in the IP Deskphone e FW image files originate from Avaya only and are authenticated during software download If the FW authentication fails the IP Deskphone displays an error message and continues operation with the existing FW image e DIALING_PLAN this section is used for configuring dialing patterns and the format of originated URIs in the SIP message e LANGUAGE simple text files containing all text prompts used by the IP Deskphone Language files are used for the localization of the IP Deskphone without software upgrade Each language file has a header that contains a software load version with which SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Create the SIP provisioning file on the provisioning server this file is associated Language file
234. in Name avaya com Hostname Figure 56 EAP configuration menu The administrator can do the following e When MDS is selected the administrator is prompted to enter ID1 and Password e When PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 has the same value of ID1 e When TLS is selected the administrator is prompted to enter ID1 Note Before using EAP TLS a device certificate must be installed e When Disable is selected the existing IDs and passwords are erased The following is a list of additional provisioning file parameters for EAP support in addition to the UI parameters on the Device Settings screen Table 45 EAP Provisioning Parameters Parameter Purpose Default Allowed EAP EAP mode DISABLED DISABLED MD5 PEAP EAPID1 Device ID1 Empty String 4 to 20 characters EAPID2 Device ID2 Empty String 4 to 20 characters EAPPWD Password Empty String 4 to 12 characters SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 EAP Authentication EAP Disabled EAP disabled is the factory default setting The IP Deskphone does not send a message to the authenticator upon startup and normal network access is attempted If the IP Deskphone receives a Request Identity message from the Layer 2 switch the Request Identity is ignored If the Layer 2 s
235. indicate the USB device types that are locked Only USB devices that are unlocked function correctly Locked USB devices do not work Device configuration commands To configure the USB port behavior using the provisioning server the following device configuration commands are available SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 165 Features Note The parameters affect the configurations of all the IP Deskphones Table 22 USB Port lock device configuration parameters Commands Parameters Remarks ENABLE_USB_PORT YES NO If configured as No all USB devices are disabled and all other USB device configuration commands are ignored USB_MOUSE LOCK UNLOCK USB_KEYBOARD LOCK UNLOCK USB_HEADSET LOCK UNLOCK USB_MEMORY_STICK LOCK UNLOCK To manually override the USB device setting on a particular IP Deskphone in the USB Lock menu use the USB_LOCK_OVERRIDE command After you have configured the IP Deskphone to manually override the USB device setting the USB lock configurations from the device configuration file are ignored and the configurations stored in the IP Deskphone are used If you later decide to not allow manual override you have to access the IP Deskphone to reset it individually The transition from enable USB_LOCK_OVERRIDE to disable USB_LOCK_OVERRIDE triggers an optional restart in order to reread the configurations from the device
236. ing NO disables pinging REG_REFRESH_INTERVAL This parameter allows the administrator to change the seconds default re registration time of the IP Deskphone The default is 86400 seconds or 24 hours The minimum value is 300 and the maximum value is 86400 Note that the proxy can override this value and force the IP Deskphone to have a different refresh interval IPV6_ENABLE YES NO This parameter must be applied at boot time prior to the network being enabled The default value is NO When this parameter is enabled IPv4 IPv6 are supported on the IP Deskphone When this parameter is not enabled only IPv4 is supported on the IP Deskphone YES enables IPv6 functionality in a dual mode NO disables IPv6 functionality default When the protocol is changed the IP Deskphone automatically restarts and updates the Device Settings on the IP Deskphone PREFER_IPV6 YES NO This parameter allows the administrator to select the source address from the set of IPv4 IPv6 addresses In a dual mode by default all IP Deskphones prefer IPv4 addresses The default value is NO When PREFER_IPV6 is configured to YE S the IP Deskphone selects the IPv6 address when there is a choice between IPv4 and IPv6 addresses SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 43 Configure the provisioning server IPV6_STATELESS YES NO REGISTER_RETRY_TIME seconds REGISTER_RETRY_MAXTIME seconds SR
237. ing server Download the IP Deskphone Firmware and place it on the provisioning server Create the configuration files on the provisioning server Create the configuration files on the provisioning server that are specific to converting UNIStm to SIP Finnware Are you using DHCP recommended Yes Configure the DHCP server Figure 2 Installation of IP Deskphones with SIP Software page 1 of 2 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 23 Overview Physically install the IP Deskphone IP Deskphone powers up and retrieves configuration data from DHCP server if enabled and Provisioning server Wasthe IP N Deskphone Firmware just converted trom UNIStim to SIP beginning of flowchart No Manually configure the Device Settings on the IP Deskphone Are any manual configurations required IP Deskphone is ready for end user to log in Figure 3 Installation of IP Deskphones with SIP Software page 2 of 2 24 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 5 Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Software on the Avaya 1100 Series IP Deskphones Preinstallation Complete the following checklist Preinstallation checklist 1 Read and become familiar with your IP Desk
238. inistrator A device configuration file parameter manages the PC Port Mirroring option PORT_MIRROR_ENABLE YES No SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 319 Diagnostics and troubleshooting The command determines whether or not the option can be managed e If PORT_MIRROR_ENABLE is Yes then you can activate or deactivate the option The Port Mirroring prompt in the Network gt Diagnostics gt Advanced Diag Tools menu is enabled and can be modified e If PORT_MIRROR_ENABLE is No then you cannot manage the option The Port Mirroring prompt in the Advanced Diag Tools menu is disabled dimmed Port Mirroring is disabled The default value for the PORT_MIRROR_ENABLE is No This means that PC Port Mirroring is not active Gathering Network Traces from a phone You can capture network traces from PC port of a phone To enable Port Mirroring feature on a SIP phone manually 1 In Device Settings dialog turn on PC Port 2 Dial the magic sequence mute up down up down up mute 7 on phone dial pad 3 Connect your PC to phone PC port To enable Port Mirroring feature on a SIP phone via provisioning 1 Open Device Settings dialog 2 Check Enable PC Port checkbox if it is invisible If it is visible do the following e Press Auto soft key and check the 07 PC Port Enable checkbox in Auto Provisioning window e Press Config soft key to return to network settings wind
239. ion November 2012 Comments infodev avaya com IPv6 address format IPv6 address format When an IPv6 address is entered different but equivalent formats can be used for the same address For example the following addresses are all equivalent 2001 0db8 0000 0000 0000 0000 1428 57ab 2001 0db8 0000 0000 0000 1428 57ab ZO OMe Oca Si1Ok Ora O O AZ STE ZOiOmestOolo SiO Oe g AS soa allo 2001 0db8 1428 57ab ZAO OMe closa g MAZR soe cio Any of the above formats can be entered When the IP address is displayed again the abbreviated format is used for example 2001 db8 1428 57ab This same rule applies to Phone IP address DNS Server address Provisioning Server address and SIP Server addresses IPv6 limitations The list below provides IPv6 limitations e IPv6 only mode is not supported e Site Local address Anycast address IPv6 Addresses with Embedded IPv4 IPv4 Mapped IPv6 Address Unicast Prefix based IPv6 Multicast address are not supported However if they are obtained through Neighbor Discovery ND or DHCP v6 they are assigned to the interface e The Avaya 1120E IP Deskphone provides a smaller FLASH memory footprint 8 Mb which can limit the amount of functionality that can be implemented as compared to the Avaya 1140E IP Deskphone with 16 MB of FLASH memory e Plug and Play is not supported due to DHCPVv6 limitations as some DHCPVv6 options are not supported e A customer must engineer a network to provide b
240. ion for time based token connected to Avaya Server Note the extra line Tokens Required 1 This line is displayed only when the IP Deskphone connects to an Avaya Server The status of the time based token can be one of the following e Active e Inactive A time based token can be inactive for one of the following reasons e Insufficient tokens e License expired Standard token The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to a non Avaya server 272 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Node locked license mode License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FW build date 2009 03 31 FW contract date 2009 03 31 Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Refresh amsa a ee Figure 64 Node locked license mode license information for Standard token connected to non Avaya Server The following figure is an example of a node locked Standard token In this example the embedded server on the IP Deskphone contains five tokens The IP Deskphone is enabled for Advanced Feature Set and is connected to an Avaya server Note that the extra line Tokens Required 1 is displayed only when
241. ioning server URL gt port path For example ftp www mydomain com ABC or ftp myuserid mypass ftp mydomain com 21 ABC Requested Device Settings parameters SIP IP Deskphone aware DHCP server can automatically configure SIP IP Deskphones by requesting a list of configuration parameters The IP Deskphone uses DHCP to request and receive the information The following table lists the Device Settings parameters requested by the IP Deskphone in the Parameter Request List option Option Code 55 in the DHCPDISCOVER and DHCPREQUEST messages The DHCPOFFER and the DHCPACK reply messages from the DHCP server must contain the options in the following table Table 6 DHCP options Parameter requested by the Description DHCP server option IP Deskphone Subnet mask This is the subnet mask ofthe 1 IP Deskphone Router and gateways IP address of the default 3 gateway of the IP Deskphone DNS server DNS Server address only 6 the first one from the list is used Broadcast address This is the Broadcast 28 address of the subnet The IP Deskphone automatically calculates the Broadcast address if it is not provided 102 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com DHCP VLAN Auto Discovery Parameter requested by the Description DHCP server option IP Deskphone DNS domain Implementation varies 15 according to DHCP server Leas
242. isen nec neennvsnirnninennicesansndnndanianaaianandnadaaatanmdanadnaddanndninnens 9 PPR EN Sc csvset E EE E EE E E E E E pameaieateteiuided 9 P OFFICE ENABLE ssatina a A E a 9 MAX APPEARANCE circannu enii a ii a e EE R 9 MAK aiid desu rei ESAR TEE N ARa 9 ESti TERMINATE ENABLE ioios aaa 10 Revicon MION cinn EO O AAAA 10 Chapter 2 Gust mer SOP ICG sisisivssdnnsisdivisdinddensienssdisisaiaontianbionnensinibidndabisieasinndennliadabanannd 13 OS TING technical GOCUINIEIT ANON sinciera iraan eea EA OE AEC AEE 13 E alpe Jenae Blo uits ir dare Ae A A T A A rete E A E OTE 13 Getting help irom a distributor or resel r sirrien annann aiin i aian e AA ERARA 13 Getting technical support from the Avaya Web Site ceeccceececseeeeeeeeeeeseeeeeeeaaeeeeeaaaeeeneeeeeseaaeeeenaaaeeesaas 14 Chapter 3 Introduction to this QUIKG sisicssnsnsisnincascinseccuniesndnaveadacsenssicentiaisaadiasedesssasenunanaie 15 ENEE E M E T E E E A E E re T A ee E A T E 15 ene ope al r E E E E E E E E 15 PE la LA E E E E E E A E E A A 15 Pee AC et elier eli aca T A A E N A E E A A A N 18 Ghapter 4 QI sates cssaanan cnadasadanmisianacanananadadasadadanatadcnubiebbountoosbesikcnunanabienbannbctamunubauni 19 DMT RMS a i E atts ch E T TTA E E lexis Asda T danas anu E E E A A AE NT 19 Avaya 1100 Series IP Deskphones with SIP SofIWarEssisiisiiiiisnrirnsiinniiinns rinena 19 e a NE E A N E E E E E A E E etree 20 go eese eT Ee Ut A E E E E E E E 21 E E ONES ES EAA AAAA A E A A E EA N AA
243. ity Policy file The Security Policy file contains a set of rules that dictates certificate based authentication on the IP Deskphone such as the size of the public and private keys used on the certificates After the certificates are installed they can be used by SIP HTTP and EAP applications running on the IP Deskphone to provide secure connections with the corresponding servers which results in SIP TLS HTTP and EAP TLS connections EAP authentication methods are used to allow the administrator to ensure that individual devices are authorized to access the enterprise LAN environment The following EAP methods are supported on the device EAP MD5 User ID password based authentication EAP PEAP certificate based authentication EAP TLS certificate based authentication EAP PEAP and EAP TLS use certificates to authenticate a device on the network EAP PEAP requires a trusted anchor certificate to be installed on the IP Deskphone EAP TLS requires a trusted anchor certificate and a device certificate to be installed on the IP Deskphone HTTPS is used to securely download provisioning files from a provisioning server These files include configuration files such as 11xxeSIP cfg and also other configuration and resource files specified by 11xxeSIP cfg In order for the IP Deskphone to perform certificate based authentication the following components must be installed on the IP Deskphone e Trusted root certificates e Device
244. kes it possible to notify the IP Deskphone with SIP Software that the server is IP Deskphone aware and that it is safe to accept the offer from the server Every IP Deskphone with SIP Software fills in the Vendor Class ID option of the DHCPDISCOVER and DHCPREQUEST messages with the null terminated ASCIl encoded string Nortel SIP Phone A where A identifies the version number of the information format of the IP Deskphone The Class Identifier Nortel SIP Phone A must be unique in the DHCP server domain SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 101 Configure the DHCP Server The unique DHCP configuration is required to allow the DHCP server to respond with a unique Option 66 parameter to the IP Deskphone with SIP Software Note The DHCP standard defines Option 66 as the bootp server address in a string The meaning of the bootp server address is extended in Avaya IP Deskphone with SIP Software to include the provisioning server address The string in the DHCP offer for Option 66 can be the numeric IP address or name of the Provisioning server or the URI if FTP HTTP or HTTPS protocol is used of the provisioning server in the form of lt protocol gt lt provisioning server URL gt For example http mydomain com SIP_phone If provisioning server authentication is required the user credential must be embedded in the URI in the form of lt protocol gt lt userid gt lt password gt lt provis
245. kphone the language switches to French after downloading and processing the configuration files The login menu displays in French On a subsequent bootup the login menu and all boot messages are in French For anew user login the IP Deskphone creates a new user profile All menus remain in French When a new user is created the default language used is obtained from the DeviceConfig setting and stored as a user preference after which the user preference for language is always used If a user has already logged in and either defaulted or chosen English as the user language preference changing the configuration files does not affect the user s language display Create the device configuration file on the provisioning server After the IP Deskphone downloads the provisioning file the IP Deskphone reads the DEVICE_CONFIG section and is directed to download the device configuration file The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE_CONFIG section of the SIP provisioning file The following is an example of a device configuration file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 35 Configure the provisioning server Server and Network configuration commands DNS DOMAIN corp yourcompany com SIP_DOMAIN1 yourcompany com SERVER _IP1_1 10 1 2 3 SERVER IP1 2 10 1 2 4 SERVER PORT1 1 5060 SERV
246. ks screen The following table describes the options that are listed on the USB Locks screen 168 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Universal Serial Bus device support Table 23 USB Locks screen options USB Locks options Description USB Locks Override e Enables or disables the USB lock configurations from the device configuration file e If USB Locks Override is not checked the remaining items on the list appear dimmed and the configurations from the device configuration file are used A change from override to not override triggers an optional restart request in order to reread the configurations from the configuration file and starts only the drivers that are enabled or unlocked Enable USB Port e Enables or disables the USB port only if USB Locks Override is checked e If the Enable USB Port is not checked the remaining items on the list appear dimmed and the driver is disabled A change from enable to disable triggers an optional reboot request in order to remove the USB stack Lock USB Mouse The checkbox is used to lock or unlock the only if Enable USB Port is checked USB Mouse e Reboot is not required for change to take effect Lock USB Keyboard e The checkbox is used to lock or unlock the only if Enable USB Port is checked USB Keyboard e Reboot is not required for change to take effect Disable USB
247. lMan AllAut Context sensitive Set all items to manual clear checkboxes or auto check all boxes Cancel Exit Device Settings The parameters list in order of appearance a Enable 802 1x Bp i J D2 assword nable 802 lab LLDP nable IPv6 HCP hone IP et Mask ateway E td A Server omain Name ostname twk Port Speed twk Port Duplex nable Voice 802 10 oice VLAN LAN Filter EAP L VUMEAUHHE pe IS le PZ n H aa lt lt 120 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Manual provisioning parameters Monices Control Bates Voice Media pBits DOSCAN Avaya Auto QoS Enable PC Port PC Port Speed Data VLAN Dateceel GkoOmiie ys OITS C Reme Wisnee elit Cached IP Ignore GARP Provisioning PVQMon IP NAT Traversal Suu Sal aoe Sui SA a0 Media Security Si UD Porr I Sia TOJ Porr Si TLS Pewee Connection Timers Keep Alive Register Retry Register Max Retry Login Notify Enable Bluetooth 1120E 1140 1165E only SIS Hes AE Enable SSH UserID Password Enable SFTP Enable FIPS Manual provisioning parameters Use the Device Settings menu to manually provision the IP Deskphones Double press the Services key You can press the number associa
248. le Argentina Note RoHS not required N0118951 NTTK26AAE6 Standard IEC Cable Japan A Caution The IP Deskphone must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Deskphone is plugged into an ISDN connection 4 Ensure that the location meets the network requirements e a DNS server and a DHCP server with DHCP relay agents installed configured and running Using DHCP and DNS servers with CS 2000 or Avaya Aura Application Server 5300 networks is recommended but not mandatory e An Ethernet connection to a network with an appropriate SIP proxy server e One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server HTTPS server An IP Deskphone with SIP Software can operate with a TFTP FTP HTTP or HTTPS file server 26 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 6 Configure the provisioning server Important If you have UNIStim software on your IP Deskphone the software must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Deskphone software on page 107 for instructions on how to convert the software on an IP Deskphone from UNIStim to SIP If the IP Deskphone is installed with SIP Software further SIP Software upgrades can be done with a
249. le Excessive Delay greater than xx The default is 175 ms Using 0 resets the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second This parameter enables or disables periodic VQMon session reports The default is disabled Both session report enable and session report interval must be configured if the IP Deskphone software has been upgraded to SIP Release 3 0 or later Otherwise the SESSION_RPT_INT default of 60 seconds is used automatically The default value is NO 90 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com System commands YES enables periodic VQMon session reports NO disables periodic VQMon session reports SESSION_RPT_INT xx This parameter specifies the interval for the periodic VQMon session report in seconds The minimum acceptable value is 60 seconds The maximum acceptable value is 600 seconds The default is 60 seconds xx is an INTEGER value in seconds System commands ADMIN_PASSWORD password This parameter changes the default administrator password of the IP Deskphone that is used for unlocking network menus The default is 26567 738 password the administrator password ADMIN_PASSWORD_EXPIRY This parameter configures the date when the seconds ADMIN_PWD is no longer valid and requires a new password to be downloaded from the provisioning server HASHED_ADMIN_PA
250. ledgement PSTN Public Switched Telephone Network PVQMon Proactive Voice Quality Monitoring QoS Quality of Service RADIUS Remote Authentication Dial In User Service RTCP Real time Control Protocol RTCP XR RTP Control Protocol Extended Reports RTP Real time Transfer Protocol SAN Subject Alternate Name SCA Single Call Arrangement Shared Call Appearance SCEP Simple Certificate Enrollment Protocol SDP Session Description Protocol SDESC Session Description Protocol SFS Security File System SFTP Secure File Transport Protocol SSH Secure Shell Handler SIMPLE SIP for Instant Messaging and Presence Leveraging Extensions SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 17 Introduction to this guide SIP Session Initiation Protocol SKS Special Key Sequence SMTP Simple Mail Transfer Protocol SOAP Simple Object Access Protocol SRTCP Secure Real time Transport Control Protocol SRTP Secure Real time Transport Protocol STUN Simple Traversal of UDP through NAT devices TCP Transport Control Protocol TFTP Trivial File Transport Protocol TLS Transport Level Security TPS Terminal Proxy Server TTL Time to live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UI User Interface UNIStim Unified Network IP Stimulus Protocol USB Universal Serial Bus VolP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon Voice Quality
251. letion does not happen automatically the IP Deskphone displays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Trusted Certificates screen Table 41 Context sensitive soft keys for the Trusted Certificates screen Context sensitive soft key Action View Displays the information of the selected Trusted Certificate which includes the following e Common Name CN e Serial Number SN e Expiry Date e Certificate Status such as OK or Expired SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 241 Certificate based authentication Context sensitive soft key Action Back Returns you to the previous screen CN wany someserverl com SN 56 B2 10 24 DD F9 FE Expiry 328 2010 Status OK Figure 49 Trusted Certificates details The administrator can delete the certificate in the Detailed Mode by using the Delete context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Trusted Certificates Details screen Table 42 Context sensitive soft keys for the Trusted Certificates Details screen Context sensitive soft key Action Delete Displays a warning confirmation Deletes the selected certificate Back Returns you to the previo
252. ling Plan file on the provisioning server If the IP Deskphone encounters a DIALING_PLAN section while parsing the 11xxeSIP cfg configuration file the IP Deskphone downloads the specified dialing plan configuration file A dialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of digits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Deskphone with SIP Software send the initial message to start the call Dialing a telephone number on an IP Deskphone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI to get to the far end For example you can key in the SIP address jsmith yourcompany com to reach John Smith When the IP Deskphone with SIP Software receives this address the dialing plan is bypassed and the IP Deskphone uses the SIP URI to send a SIP INVITE to jsmith yourcompany com INVITE sip jsmith yourcompany com Entering a SIP URI address however is inconvenient for an IP Deskphone with SIP Software unless a USB keyboard is attached Also the user must explicitly press the send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something
253. ll additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If using an AC power adapter plug the adapter into an AC outlet Wall mount the IP Deskphone optional The IP Deskphone can be mounted either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard Put the IP Deskphone in the wall mount position optional If the IP Deskphone is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 105 Install the IP Deskphone tilt lever and continue to push the IP Deskphone towards the base until an audible click is heard Ensure the IP Deskphone is securely locked in position The following figure shows the connections on the IP Deskphone Expansion Module Connector PC Ethernet port LAN Ethernet port Tilt lever DOORS SS tary pee eee n rE A 3 Pe LAN Ethernet Port Link lamp Serer USB Connector S gt AC Adapter jack Headset jack Hand
254. llows the IP Deskphone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC3581 For this feature to work properly the receiving end device must support RFC3581 This feature is enabled or disabled through the USE_ RPORT parameter in the device configuration file Note RFC3581 does not address NAT traversal for media or voice 180 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Three port switch and VLAN functionality Three port switch and VLAN functionality System overview The Full VLAN support feature can create telephone Voice VLAN and PC Data VLAN on the three port switch of the IP Deskphone manually and automatically see Figure 30 Voice VLAN and Data VLAN on page 182 If both Data and Voice VLANs are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to networks The IP Deskphone receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while PC or Local Networks receive all kinds of frames When only voice VLAN is enabled on three port switch all kinds of frames go to the Network the IP Deskphone receives only the frames with Voice VLAN tagged and send all frames with Voice VLAN tagged PC or Local Networks receive all kinds of frames SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 181 Features 182 En
255. low the DHCP server to identify that the requests are coming from an IP Deskphone with SIP Software DHCP Auto Discovery returns Voice VLAN IDs The DHCP protocol provides no standard option for VLAN ID requests Separate DHCP vendor specific entry is needed for DHCP VLAN Auto Discovery to convey the VLAN information to the IP Deskpbhone DHCP VLAN Auto Discovery uses one of the reserved for site specific use DHCP options for VLAN list retrieval At least one of the following Avaya site specific options must be returned by the DHCP server SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 103 Configure the DHCP Server as part of each DHCPOFFER and DHCPACK message for the IP Deskphone to accept these messages as valid 43 128 131 144 157 188 191 205 219 223 232 247 251 After multiple VLAN IDs are returned from the DHCP server the IP Deskphone tries to connect to each of the VLANs following the order in which VLAN IDs are specified in the DHCP option The format of the field for DHCP VLAN Auto Discovery is Type length and data described in the following sections Type 1 octet To avoid the possibility of option types already being used by different vendors there are fourteen options types supported by the IP Deskphone They are 128 131 144 157 188 191 205 219 223 232 247 251 247 and 251 Select one value from the type byte list for the DHCPOFFER response Avaya recommends using 232
256. m checked to unchecked e Enable USB Port changed from checked to unchecked e Lock USB Headset changed from checked to unchecked See Figure 29 Warning screen on page 170 Back Discards the changes dismisses the USB Locks menu and returns you to the previous screen WARNING USB Update requires reboot eS a G Figure 29 Warning screen 170 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Hotline service USB flash drive SIP Software supports a standard USB flash drive for the IP Deskphone File system support is restricted to FAT file system with a long file name Microsoft VFAT The file system supports a USB memory stick with 8G or less USB headsets USB headsets are supported Avaya IP Deskphone 1100 Series IP Deskphones The Avaya IP Deskphone 1100 Series IP Deskphones support Wideband audio on USB headsets Note Both narrowband and Wideband audio are supported Avaya recommends the use of the following headsets e GN Netcom GN9350e e Plantronics CS 50 Hotline service The Hotline service allows you to provision a SIP Avaya 1100 Series IP Deskphone to a Hotline Phone From a Hotline Phone you can automatically make a call to a designated number A Hotline Phone is a dedicated IP Deskphone that has only one target You cannot make a call to any other destinations even emergency calls such as E911 are not permi
257. m interval is 20 seconds EAP events EAP Authentication failures are logged using Event 1033 An example of a TLS authentication failure is as follows 1033 Minor FRI MAY 15 13 48 06 2009 10223 n fw build bsp vxWorks common dot 1x Supplicant moceap_tls c 147 EAP TLS Failed to Authenticate Provisioning configuration files download through HTTPS HTTPS can be used to securely download provisioning configuration files on the IP Deskphone using the following process 1 The IP Deskphone can contact a provisioning server and download an 11xxeSIP cfg file to identify additional files and protocols used 2 When a file is identified and the protocol specified in the protocol parameter is HTTPS the IP Deskphone contacts the target server and negotiates a TLS connection 3 The IP Deskphone downloads the specified file and terminates the connection HTTP connection over TLS is established by using server or mutual authentication HTTP connection over TLS is established by using single or mutual authentication 254 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Server authentication Server authentication A server certificate user name and password are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by acertificate authority The IP Deskphone uses the
258. manager e 0 default ECR log file e 1 SIP log file If the input parameter is incorrect the following notification appears gt removelog incorrect type of manager lt x gt SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 329 Diagnostics and troubleshooting Command Description reset2factory gt reset2factory Resets the IP Deskphone to the default setting See Activating Reset to Factory Setting using SSH_PDT on page 322 routePrint Displays GW IPv6 addresses ifShow Displays IPv4 interface ping Sends ICMPv6 Echo Request messages and records the receipt of ICMPv6 Echo Reply messages With ping the IP Deskphone can detect network or host communication failures and troubleshoot common IPv6 connectivity problems Link Local and Global addresses as well as other node names can be pinged v6ParmsShow Displays all of the IPv6 related parameters e IPv6 Enabled e Phone IPv6 address if entered manually or learned from DHCPV6 server e Phone IPv6 prefix e DNS server 1 IPV6 address e DNS server 2 IPV6 address e Provisioning server data protocol and IP address routePrint routepr netstat nr Display routing table IPv4 and IPV6 entries ip6statShow Display IPv6 interface statistics such as the total IPv6 packets and fragments sent and received You can request the following commands to the support team if you have any issues e print
259. mary account the logon screen appears on the IP Deskphone Logging on a new primary account leads to automatic logon of the secondary accounts The list of programmed feature keys is part of the IP Deskphone profile Logging off one primary account and logging on a different account can change the set of feature keys If a secondary account is assigned to a key that is also in the new set of feature keys the secondary account takes precedence the secondary account is logged on and the feature key acts as a Line key If the account is logged off manually the programmed feature key becomes available Secondary account logout If you log off a secondary account by selecting the secondary account in the Logout Select User screen the IP Deskphone removes the secondary account from the autologon list After you restart the IP Deskphone the IP Deskphone does not logon the secondary account Server failover If the connection to your account proxy is lost the IP Deskphone notifies your account and periodically attempts to reconnect Some features such as incoming calls remain accessible for other accounts but other features are not available until connection is reestablished or you cancel the reconnection Cancelling the connection to your account is the same as logging off If you are using the primary account the IP Deskphone returns you to the initial logon screen If you are using a secondary account that secondary account is removed fr
260. matic check for updates to occur See AUTO_UPDATE under Feature configuration commands on page 48 Any of these actions causes the IP Deskphone to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone does not cause the IP Deskphone to retrieve the Provisioning file and therefore does not cause a software upgrade Upgrade to the minimum UNIStim Software The IP Deskphone can be ordered with UNIStim software installed or with SIP Software installed You can convert the software on an IP Deskphone from UNIStim to SIP To successfully convert the software from UNIStim to SIP the UNIStim software version on your IP Deskphone must be 0625C39 or higher 108 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Upgrade to the minimum UNIStim Software Identify the current version of UNIStim software Checking the UNIStim software version on a new IP Deskphone 1 After assembling the IP Deskphone and turning it on the display on the IP Deskphone goes through the following sequence e Avaya splash screen appears e Avaya sonic sound plays e Avaya banner appears Following the Avaya banner the software version appears in the display F W version 2 Note the UNIStim software version number and write it down Compare the version number to the minimum required UNIStim software version 0625C339 UNIStim software versi
261. mber 2012 Comments infodev avaya com Speed Dial List Program key fey 1 Line key i e Key 2 Steve Key 3 Bill Key 4 Tom Key 5 Key 6 Speed Dial List View Edit Bulk Back C Co Co Co Figure 21 Main feature key programming screen showing Speed Dial List provisioned on key 6 A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for that key is provided through provisioning When the user presses the feature key provisioned as a Speed Dial List the list of speed dials configured appears on the screen and the user can select an item from the list to invoke Speed Dial If the Speed Dial List is empty or ends up empty due to context sensitive hiding of contents the error message Not available is displayed on the screen with a Dial List context line Speed Dial List screen The Speed Dial List screen for the IP Deskphone is where the user can select or invoke one of the provisioned Speed Dial List entries The following image is an example of the screen that appears after the user presses the feature key that is provisioned as the Speed Dial List for the IP Deskphone Speed Dial List nm c 1 Reception Ea coa 2 Kitchen ic 3 Taxi 4 Park with FFC 5 FFC 99 Dial ee i a Figure 22 Example of a Speed Dial List The Speed Dial List scree
262. mber 2012 31 Configure the provisioning server e CTL this section is used to enable an IP Deskphone to download the Certificate Trust List which is a list of trusted device certificates e USER_KEYS this section is used to enable an IP Deskphone to download a customer root certificate e LOGIN_ BANNER this section is used forto download a text file the contents of which are displayed on the IP Deskphone immediately after logging on e USER_CONFIG tthis section is used to download device configuration files that are unique to a particular IP Deskphone This cause the IP Deskphone to look for configuration files that are specific to the MAC address of the IP Deskphone If the IP Deskphone encounters a USER_CONFIG section while parsing the 1xxxeSIP cfg configuration file the IP Deskphone downloads the IP Deskphone specific configuration file SIP lt mac id gt cfg IP Deskphone specific configuration files support customizing the IP Deskphone on an IP Deskphone user level Parameters in the device configuration file can be overwritten with an IP Deskphone specific configuration file Important If the 1xxxeSIP cfg configuration file contains a USER_CONFIG section Avaya recommends that DOWNLOAD_MODE be configured as FORCED This is a global setting for all IP Deskphones used to determine if the MAC ID file should be read Alternatively if the user wants to use DOWNLOAD_MODE configured to AUTO when a change is made to
263. mechanism for SIP sessions SIP sessions are periodically refreshed by UPDATE requests or re INVITES for the IP Deskphones that do not support UPDATE The UPDATE requests are sent during an active call to allow endpoints or proxies to determine the status of a SIP session The Session Timer Service contains the following elements e Session Expires header e Min SE header response message 422 Session interval too small e tag timer for existing headers The SIP IP Deskphone generates processes and handles the SIP messages that include the preceding elements Session Expires header The SIP Session Expires header delivers the Session Expires interval and provides information about the entity performing the refreshes A value of uac indicates that the originating endpoint performs the refresh a value of uas indicates that the terminating SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 173 Features endpoint performs the refresh The session interval is the maximum amount of time that occurs between session refresh requests in a dialog box before the session times out The minimum for this field is 90 seconds the recommended value is 1800 seconds 30 minutes Min SE header The Min SE header indicates the minimum value for the session expiration in units of delta seconds When your make a call the presence of the Min SE header informs the terminating endpoint and proxies of the minimum v
264. menu Menus are accessed from the Idle screen when the primary account is active For example you can only use the Retrve Context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary user Similarly accessing the Address Book through the Directory hard key displays the Address Book of the primary account However accessing the address book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the user account that is in use on the address input screen Modifying settings Preferences such as Voice Mail and IM settings are available for each account The main Preferences menu includes a User Settings entry If you select User Settings you are prompted to select a registered account After you select a registered account a menu appears that lets you modify the settings of the account you selected Per account call notification options The Call Settings entry in the User Settings menu provides you with a number of configuration options relating to how incoming calls for a particular account are treated The configuration options are e what kind of audio alert you want to use ring tone beep or nothing e whether you want the red LED to blink e whether you want the call to be added to the Incoming Call logs IM Settings IM Settings is located in the User Settings menu Any change in settings on the primary accoun
265. ming requests AAU DacEXIENSION XES is When receiving a 420 see default handling The IP Deskphone does not retry the request A00 romper No Yes See default handling unavailable Incoming requests are matched against existing dialogs Ifa 481 Call leg request appears to be in dialog but does not have an existing transaction does not Yes Yes exist dialog the IP Deskphone responds with a 481 For incoming 481 responses the default handling is used 482 Loop detected Yes Yes Default handling is used when this response is received 483 Too Many Hops No Yes See default handling soe HOCIOSS No Yes See default handling Incomplete See default handling The 485 Ambiguous No Yes IP Deskphone does not attempt to retry the request The IP Deskphone can respond 486 Busy Here Yes Yes with this if the user is on the IP Deskphone and the IP Deskphone has reached its SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 295 SIP messages supported by the IP Deskphone 4xx Response Send Receive Comments maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the IP Deskphone an error is displayed and a busy tone is played 487 Request Canceled Yes Yes See default handling The response is used by the 488 Not Acceptable Yes Yes IP Deskphone when a failed media negotiation occurs The IP Deskphone sends and Yes Yes
266. ministration 6 USB Devices 7 Advanced Diag Tools 8 Test Key es kamanni Figure 46 Diagnostics main menu Certificates Administration main menu The certificates administration screen displays the following options e Trusted Certificates e Device Certificates e CTL To access the Certificates Administration screen from the Network screen select Device Settings gt Diagnostics gt Certificate Administration 1 Trusted Certificates 2 Device Certificates 3 CRL 4 CTL Select E ws a Figure 47 Certificates administration main menu The following table describes the function of the context sensitive soft keys for the Certificates Administration screen 240 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificate Administration Table 40 Context sensitive soft keys for the Certificates Administration screen Context sensitive soft key Action Select Selects the required option Back Returns you to the Diagnostics menu Note CRL is not supported Trusted Certificates screen The Trusted Certificates screen displays a list of subject Common Names CN of the trusted certificates root certification authorities as shown in the following figure Figure 48 Trusted Certificates screen The administrator can delete the certificate in the details screen by using the Delete context sensitive soft key De
267. ministration November 2012 Comments infodev avaya com BLF_ENABLE YES NO SCS SIPX BLF_RESOURCE_LIST_URI blif uri FM_PROFILES_ENABLE YES NO FM_LANGS_ENABLE FM_SOUNDS_ENABLE YES NO SIP Software for Avaya 1100 Series IP Deskphones Administration Feature configuration commands parameter MAX_BLFCALLS MAX_APPEARANCE This parameter enables or disables the Busy Lamp Field BLF feature support If configured as Y the flag BLF_RESOURCE_LIST_URI is not ignored and the BLF feature is used The values are Y N SCS and SIPX The default is N When BLF_ENABLE has the SCS or SIPX value the BLF_RESOURCE_LIST_URI parameter is ignored and the IP Deskphone autogenerates an URI of the following format rl C lt username gt lt domain gt This parameter configures the Busy Lamp Field BLF resource list URI for the BLF feature You must use the URI provided by the proxy when properly configuring the user for BLF The blfuri is the server provided URI to subscribe for BLF notifications for example b1 f resource list as avaya com This parameter allows the user to perform actions on User Profiles using the file manager The default value is YES YES allows the user to perform actions on User Profiles using the file manager default NO does not allow the user to delete or copy User Profiles on the IP Deskphone or USB drive using the file manager This parameter allows the user to
268. ministrator Gal ae fF ee Figure 72 License expiry threshold warning Licensed features The following Standard features are available to all users without a token e SIP Core Features RFC3261 and SIPPING 19 e 3 way calling and conference calling e Audio codecs standard and wideband e Auto Login and Auto Logout e Background Image e Busy Lamp Field BLF e Distinctive ringing e Downloadable ringtones SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 279 Licensing e Image screensaver and lock e Standard font languages e Multiple calls per user e Server failover redundancy e Session timers e SNTP time server Speed Dial List e Transfer to VM softkey e USB flash drive e Hotline The following extended features are available with a token or if the IP Deskphone is registered to a recognized Avaya server Avaya Avaya Communication Server 1000 or IP Office then extended features are available without a token e Standard features e Authentication security e Bluetooth headset support 1140E 1165E e Call Server Service Package e Expansion Module support e Instant Messaging e Media Security SRTP e Multiuser login support e NAT Traversal STUN e Proactive Voice Quality Management e PC Client Control e Signaling Security TLS e USB headset support for audio e IPv6 support The following advanced features are available with two tokens or if the IP Deskphone is registered
269. mments infodev avaya com November 2012 Manual provisioning parameters e SecureOnly Config option Options or input Description e HTTP e HTTPS Device ID ID used by provisioning server to authenticate the IP Deskphone Enter the User ID as the Device ID TFTP does not require Device ID Password Password used by provisioning server to authenticate the IP Deskphone Maximum number of characters is 99 PVQMon IP IP address PVQM server IPv4 or IPv6 IP address Note Maximum of 1 PVQM server can be configured NAT Traversal NAT Signal NAT method for SIP None signaling STUN Note IPv4 mode only IPv6 disabled NAT Media NAT method for media None signaling e STUN NAT TTL sec Value from 0 to 65535 STUN S1 IP IP address IP address of STUN S1 device STUN S2 IP IP address IP address of STUN S2 device Media Security Enable SRTP SRTP enabled SRTP Mode SRTP configuration values e BE Cap Neg e BE 2M Lines Cipher1 Preferred order for SRTP cipher offers SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 127 Provisioning the IP Deskphones 128 Config option Options or input Description e AES_128_SHA1_80 e AES_128_SHA1 32 SIP UDP Port Integer Value from 1024 to 65535 SIP TCP Port Integer Value from 1024 to 65535 SIP TLS Port
270. n RIs Closes the test mode and restarts the IP Deskphone Reset Factory Settings support A configured IP Deskphone can be reset to factory defaults to clear all stored information and preference data By activating this mode the data stored on the IP Deskphone is erased and the administrator can reconfigure it for a new user The IP Deskphone resets data stored in the EEPROM to factory defaults and erases files in TFFS There are two ways to activate Reset to Factory Settings SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 321 Diagnostics and troubleshooting 1 by entering a Special Key Sequence SKS or 2 remotely using SSH PDT Activating Reset to Factory Settings does not affect files stored in the USB flash drive After you activate Reset to Factory Settings the action is registered in the ECR log file Activating Reset to Factory Setting by SKS 1 At any point while the IP Deskphone is operating press the Special Key Sequence SKS 2 Enter the following command 73639 lt MAC gt or renew lt MAC gt For example the MAC address A1B2C3D4E5F6 can be translated to 212223343536 Therefore the SKS would be 73639212223343536 After the proper sequence is entered on the IP Deskphone the confirmation screen appears 3 Press the Yes context sensitive soft key to reset to factory setting Or Press the No context sensitive soft key to close th
271. n Internet Protocol IP network SIP is a text based protocol similar to Hyper Text Transfer Protocol HTTP and Simple Mail Transfer Protocol SMTP With the introduction of SIP to IP Deskphones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia 20 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Related documentation Related documentation The Avaya 1100 Series IP Deskphones with SIP Software User Guides explains how to do the following e use the context sensitive soft keys and Navigation key cluster e enter text e use the address book access and use the call inbox and call outbox e configure and use instant messaging receive identify answer redirect decline or ignore an incoming call operate hold three way calling call transfer and call park e use other features such as speed dial call forward do not disturb and setting up conference calls e configure Bluetooth headset operation Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone only configure Screensaver slide show Avaya 1165E IP Deskphone only For more information about using the IP Deskphones see Avaya 1120E IP Deskphone with SIP Software User Guide NN43112 101 Avaya 1140E IP Deskphone with SIP Software User Guide NN43113 101 and Avaya 1165E IP Deskphone with SIP Software User Guide NN431 70 100 The IP Deskphones Getting Sta
272. n allows If the Add soft key is disabled then the user has reached the maximum number or entries The user can also edit and delete entries To access the Allow Addresses screen on the Preference menu choose Feature Options Answer Mode Settings and Allow Addresses If there are no domains in the list the following screen appears Allow Addresses 01 05 4 31pm Domain or SIP address Figure 33 Allow Addresses screen first entry The following screen is an example of the Allow Address screen if one or more domain or SIP address is in the system C Allow Addresses Co avayaca macadamian com chad macadamian com 172 20 100 19 Delete ae Reems ff cme ccm Figure 34 Allow Addresses screen with domains and SIP addresses Automatically answering a call With the interworking feature enabled the IP Deskphone can answer automatically manually or reject an incoming auto answer request If the request is valid and the user is authorized to make the request see Pre granting authorization for the Answer Mode on page 189 the call is answered automatically 192 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multi Level Precedence and Preemption A ring splash or short ring tone indicates to the user that the call was automatically answered The subject is Auto Answered and the microphone is muted the user can deactivate the mute status b
273. n displays all the Speed Dial List entries provisioned for the user The listed items displayed are based on the provisioned list as well as the current Idle or Mid call state of the IP Deskphone When the Speed Dial List is invoked while the IP Deskphone is idle only Speed Dial List entries that are configured as IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 155 Features The following table describes the function of the context sensitive soft keys for the Speed Dial List screen Table 17 Context sensitive soft keys for the Speed Dial List screen Context sensitive soft key Action Dial Invokes the selected speed dial Exit The screen is dismissed without invoking a Speed Dial List entry Auto retrieve flag Because the auto retrieve behavior is added to the regular speed dial keys programmed keys instead of just speed dial list entries the auto retrieve flag is configured for programmed speed dial keys The following screen appears as the last step after the Enter Subject prompt in the creation or modification of a Speed Dial key to allow the user to configure the auto retrieve behavior for the Speed Dial function User1 C User1 Activate Auto Retneve of held call on hang up of speed dial call Yes No ee ee
274. n does not cause the banner to appear even if the login banner is configured as enabled If the login banner is configured as enabled the banner screen on the IP Deskphone is displayed after the final step of the logon process The following image is an example of the Login Banner screen which displays the provisioned banner text Login Banner Welcome to the Avaya IP 1140E IP Deskphone login banner screen Press OK to complete your login process Figure 24 Login Banner The following table describes the function of the context sensitive soft key for the Login Banner screen Table 19 Context sensitive soft key for the Login Banner screen Context sensitive soft key Action Ok Completes the login process and dismisses the login screen The following table describes the function of the Navigation keys for the Login Banner screen Table 20 Navigation Key Action Up and down arrows Allows you to scroll up and down the banner text Left and right arrows No action the text is word wrapped automatically Enter No action The following table describes the outside actions on content for the Login Banner screen 162 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Table 21 Outside actions on content Customizable banner for login Key or action Result I
275. n provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA
276. n the same call as new calls are added to make it easier for the user to process that call If the calls are for different accounts the line keys associates with the accounts receiving the incoming calls display an incoming call icon Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of the account the line key is associated with 138 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default but can be overridden by pressing another line key to initiate a call You can use your account to transfer or park an active call that is received on that account The exception is the New Call action because it uses the primary account by default You can override the New Call action by pressing another line key to initiate a call Joining calls into an ad hoc conference always uses the conference server of the primary account Calls that are on accounts that cannot access the server cannot be joined After you create an ad hoc conference you can join additional calls into the same conferenc
277. nanneenunenne 119 Auto Provisioning DOAPAINGISIS acn ii eia a a iiia 120 Endar PSP SITING PAME a a daii de atlnataaauods 121 Ghapter 11 Features isisisi eiet de alainaani eekanna 129 voee Na A aa S 129 O a E E E N E E 132 CO NE UN A A E E E EA AA EEE A T EERE 133 PON VAIS IOON erinran erda A N EAEE EEN Aaaa 134 CS 1000 Several keys with the same DN on a TN esssssssssssssssssssssssssrnsssrssssnsssssssrssssrssesssnsssnnees 147 Mu tiple Appearance Dirsctary NUMB ET icient e AAR 148 Communication Server TIn A A 148 Images for the Avaya 1100 Series IP DeSkphONGS sejicicccsccincedsscciiqecicrobsidimdvariesadianatonleemurseialiannesninda 151 SSSR Dial Libh orijin a A A 153 Roan OIIE ng a S 158 CCAS INS banner tor EIs aA RANNE 161 Busy LAND FIE oiar S E a a N a S 164 Universal Serial Bus device Suppo suriin a i 164 Rotmo SENEE nina S 171 Sessan ME ooN OE ann A 173 BITING SENGE aane a aie a IIo ewe 175 peatee Eue e e a e E E a pete ctr A arcmin crererrer 179 Threepaitswiehand VLAN imetonahiy assia a aN Ronen iomes 181 602 1X EAP POR Dased naiwark access canol ioneina A 183 202 Tan Link Layar Discovery PYG OC airia nE AA AE teeta tenmeriaes 184 EU Sr USE MENOR a sss cow aauesd hen dada sia aaa aSr a AAN kaiaa 189 Multi Level Precedence and Prien liitissse 6 cetsienti ciency ioe actin Ws 193 Chapter 12 IP Deskphone restriCtiOnS eeeeeeeeeseeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeeeenees 199 Semice package TOSLIEN GING
278. nature goes here END PKCS7 Installing a Certified Trust List About this task The IP Deskphone uses the Certified Trust List CTL method to verify the various network elements such as proxy servers and provisioning servers Procedure Add the CTL section to 11xxeSIP cfg to allow the IP Deskphone to download a CTL file After the 11xxeSIP cfg file downloads from the provisioning server the IP Deskphone executes the CTL sections and downloads the CTL file After the CTL file is downloaded the IP Deskphone validates the CTL file to ensure that the CTL file is signed by a trusted entity If the CTL file is validated correctly the CTL file is stored in the IP Deskphone Example An example of the format for the CTL section of the 11xxeSIP cfg file is as follows LETH DOWNLOAD_MODE AUTO 238 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificate Trust List events INO WOC OIL IsMeIb2 S FILENAME ctl pem sig The filename attribute points to the signed CTL file Note The CTL file size must not exceed 20 Kbytes Certificate Trust List events The following provides a list of events related to the Certificate Trust List CTL file CTL Expiry 0020 Information WED OCT 26 03 02 54 2011 270 n fw build util pki pki_mgmt c 3726 CTL Expired CTL Date 26 10 2011 Current Date 25 10 2011
279. nbox No action Outbox No action Directory Address book No action Goodbye No action Expand IM Box No action Copy No action Services Press once no action Press twice invokes the Network menu Quit No action Headset Brings up the dial prompt in case the user wants to place an emergency call Hold No action Dialpad No action Handsfree Brings up the dial prompt in case the user wants to place an emergency call Off Hook Brings up the dial prompt in case the user wants to place an emergency call Mute No action Volume up and volume down No action User defined feature keys No action Incoming call Incoming calls get a Do Not Disturb DND response while the banner is displayed The user must explicitly dismiss the banner screen like a location list and the IP Deskphone goes in DND mode until the banner is dismissed The IP Deskphone cannot make or receive any calls other than an emergency call until the banner is dismissed If any other pop up messages or prompts such as a location prompt occur while the banner is displayed then the pop up messages or prompts appear below the banner screen and are viewed by the user only after the user dismisses the login banner The following configuration flag is used for enabling or disabling the customized login banner LOGIN_BANNER_ENABLE YES NO Default NO The banner text is defined in a separate text file that is linked from the ori
280. nctionality to remotely force the IP Deskphone to check for new firmware and configuration files The proxy sends a NOTIFY with Event header set to check sync There will be no subscription alive for this NOTIFY it is treated as an out of dialog NOTIFY The IP Deskphones sends a 200 OK for the NOTIFY to the proxy for the acceptance of the event Receiving a NOTIFY with the event header set to check sync the IP Deskphone sends out a 200 OK and the user is prompted for the update process YES enables the remote check for updates feature NO the IP Deskphone does not act on the NOTIFY message from the proxy This parameter shows the typed digits as asterisks when the user makes a call into the voice mail When this feature is enabled the most recently pressed key is displayed but is overwritten by an asterisk when the next key is pressed The user has the option to Hide or Unhide the digits typed The default value is NO YES provides the secure digits while in call functionality NO disables the secure digits while in call functionality default This parameter specifies whether a 911 call can be terminated by the calling party or not The default value is NO YES the caller can terminate the emergency call NO the caller cannot terminate the emergency call once the call has been established This parameter is an emergency username used for making an emergency call that does n
281. nd voice Protocol Identity 1 STP Protocol identity the first 8 bytes of an STP PDU starting with the Ethertype field Length 8 Protocol Identity 0x00 0x26 type length field of Ethernet packet size 38 0x42 0x42 0x03 LLC header indicating STP 0x00 0x00 Protocol Identity field from STP BPDU 0x00 2 802 1x Length 3 Protocol identity Ox888E 802 1x Ethertype 0x01 Version field from 802 1x frame 3 LLDP Length 2 Protocol identity Ox88CC LLDP Ethertype MAC PHY Configuration Status Auto negotiation support status Bit 0 1 Auto negotiation supported Bit 1 1 or 0 depending on the current auto negotiation status for example either enabled or disabled PMD auto negotiation advertised capability 0x4000 10BASE T half duplex mode 0x2000 10BASE T full duplex mode 0x0800 100BASE TX half duplex mode 0x0400 100BASE TX full duplex mode 0x0002 1000BASE TX half duplex mode 0x0001 1000BASE TX full duplex mode Operational MAU Type 10 UTP MAU 10BT half duplex mode 11 UTP MAU 10BT full duplex mode 15 2 pair Category 5 CAT5 UTP 100BT half duplex mode 16 2 pair CAT5 UTP 100BT full duplex mode 29 4 pair CAT5 UTP 1000BT half duplex mode 30 4 pair CAT5 UTP 1000BT full duplex mode Power Via MDI MDI power support 0 Bit 0 0 Powered Device Bit 1 0 PSE MDI power not supported Bit 2 0 PSE MDI p
282. nd B changes when the call between A and C is active the re connection of the call between A and B may not always happen The following is an example of a Speed Dial List file that must be loaded through provisioning for example speedDialList txt key label S1 target sl avaya com retrieve YES mode MidCallOonly type spdial key label S2 retrieve NO mode IdleOnly subject subject2 target s2 avaya com type spdial key label S3 retrieve NO target s3 avaya com SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 157 Features Roaming profiles Roaming profiles enable the user to obtain the same settings when they are logged on to multiple IP Deskphones for features such as Address Book Programmable keys and Speed Dial List The updatable data is split into 3 text files for these features e address book e custom keys speed dial list The user configuration file is used to specify the specific names of the feature files to be downloaded The IP Deskphone requests a user configuration file using the name lt username domain gt cfg where lt username domain gt is the address of the primary user for example log macadamian com cfg The USER_FILE_ENABLE device configuration file parameter is used to determine whether to download the user cfg file on user login and to check for updates Filemames to be downloaded are specified in a files section An example of the syntax is
283. nfiguration commands DIAL_TONE frequency1 This parameter selects the tone advising the caller that the frequency2 on_time off_time RINGING_TONE frequency1 frequency2 on_time off_time BUSY_TONE frequency1 frequency2 on_time off_time exchange is ready to receive call information and invites the user to start sending call information You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played For example 350 440 1 850 and 440 Hz continuous tone This parameter selects the tone advising the caller that a connection is made and a calling signal is applied to a telephone number or service point You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played For example 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off This parameter selects the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American t
284. ng is a list of minor errors that are logged in the Security Log SLC_AVAYA_CERTIFICATE_EXPIRED_AUTH 0x1002 SLC_SERVICE_PROVIDER_CERTIFICATE_EXPIRED_AUTH 0x1003 SLC_PROVIDER_CERTIFICATE_IN_AVAYA_KEYS_FILE 0x1004 SLC_PKI_MGMT_INIT_FATLURE 0x1005 The following is the Security Policy parameter change event SECURITY_POLICY_PARAM CHANGE 0x1055 Any changes made to the security policy file has an entry in the security log file For more information see Security policy logs and diagnostics on page 250 Fault management behavior 258 Authentication failures are indicated by a failure message on the IP Deskphone screen and are reported to the error log files The administrator can view the security logger by using the PDT or the security log viewer For more information see Security and error logs on page 256 Alist of authentication failure messages that appear on the IP Deskphone screen when a failure occurs during the operation of the IP Deskphone is as follows e EAP Authenticate Fail occurs when the IP Deskphone fails to authenticate to an authentication server the message applies for the three EAP methods EAP MD5 EAP PEAP and EAP TLS e EAP Authenticate Timeout after the third time the IP Deskphone fails to authenticate to an authentication server and the IP Deskphone is connecte
285. ng parameters summary Parameter Purpose Default Allowed SERVER_TCP_PORT1__ Configures the TCP 5060 Integer 1 TCP and TLS TLS 5061 SERVER_TCP_PORT1_2 ports used when SERVER_TCP_PORT2_1 connecting to the SERVER_TCP_PORT2_2 SIP domain SERVER_TCP_PORT3_1 SERVER_TCP_PORT3 2 SERVER_TCP_PORT4_1 SERVER_TCP_PORT4 2 SERVER_TCP_PORT5_1 SERVER_TCP_PORT5 2 SERVER_TLS_PORT1_1 SERVER_TLS_PORT1_2 SERVER_TLS_PORT2_1 SERVER_TLS_PORT2_2 SERVER_TLS_PORT3_1 SERVER_TLS_PORT3_2 SERVER_TLS_PORT4_1 SERVER_TLS_PORT4_2 SERVER_TLS_PORT5_1 SERVER_TLS_PORT5_2 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 205 Security 206 Parameter Purpose Default Allowed SIP_UDP_PORT Configures the UDP 5060 Integer SIP_TCP_PORT local SIP listening TCP 5060 SIP_TLS_ PORT ports After you TLS 5061 change the listening ports parameters through the Check For Updates functionality you must restart the IP Deskphone to apply the modified values CONN_KEEP_ ALIVE Configuration 30 Min 15 Max 1800 REGISTER_RETRY_TIME piece Se gg Min 30 Max 1800 REGISTER_RETRY_MAx persistent 1800 Min 600 Max TIME 1800 KEEPALIVE_RETRIES 3 Min 0 Max 10 See Managing connection persistence on page 214 SRTP_ENABLED SRTP No BE 2MLines SRTP_MODE configuration BE 2MLines BE Cap Neg values SecureOnly SRTP_CIPHER_1 Allows AES_CM_128_ HMA AES_CM_128_H SRTP_CIPH
286. ngs screen on the Preference menu choose Feature Option Answer Mode Settings and Allow Mode 190 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 PC Client Softphone interworking The following screen appears C Allow Mode Settings HOO Disabled Friends Directory Public Ga G femme 9 eee Figure 32 Allow Mode Settings screen Allow Addresses screen The Allow Addresses screen is used to pre grant authorization to request an automatic answer to a list of user entered domains and SIP addresses If the user selects the Allow Addresses option in the Answer Mode Settings screen the user is presented with an interface for entering a list of strings For the purpose of Click to Answer only the current user is needed in the list because the requests originates from the user s PC Client Softphone For the Allow Addresses option the user can edit a list of domain names or SIP addresses The items in the list can be in any of the following formats e Single SIP user address For example sipuser sipdomain com e SIP domain For example sipdomain com all users from sipdomain com e IPv4 address of a SIP domain For example 1722275 520 20 e IPv6 address of a SIP domain For example 2001 db8 57ab SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 191 Features The user can add as many entries as the device configuratio
287. nloading Node Locked license files and the procedure for downloading Network Locked license files Node Locked license file download Use the following procedure to download Node Locked license files keyed to each phone by MAC address from the provisioning or TFTP server Downloading Node Locked license files 1 Configure the IP Deskphone with a provisioning IP address so it can access a provisioning server SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 265 Licensing 4 For more information about provisioning parameters for the IP Deskphone see Create the SIP provisioning file on the provisioning server on page 28 The IP Deskphone config file must include a LICENSING section to enable the IP Deskphone to download the licence file Add LICENSING section to the IP Deskphone cfg file Examples of IP Deskphone cfg files are 1120eSIP cfg 1140eSIP cfg 1165eSIP cfg 1220eSIP cfg and 1230eSIP cfg The LICENSING section specifies a wild card filename which uses the IP Deskphone MAC address as the filename with the ipctoken prefix and cfg suffix For example FW DOWNLOAD_MODE AUTO VERSION 3 00 xx yy PROTOCOL TFTP FILENAME SIP 1140_e03 02 xx yy bin LICENSING DOWNLOAD_MODE AUTO VERSION 000001 FILENAME ipctoken cfg Place the IP Deskphone license file on the provisioning server The generated license file must be named ipctokenMAC
288. nostics on page 303 e Local diagnostic tools on page 305 e How to access the Diagnostics menu on page 306 e IP Set and DHCP information on page 308 e Network Diagnostics tools on page 310 e Ethernet Statistics on page 313 e IP Network Statistics on page 316 e USB Devices on page 317 e Advanced Diag Tools on page 318 e Test key on page 320 e Logging System on page 323 e Problem Determination Tool PDT on page 325 e Diagnostic Logs on page 335 IP Deskphone diagnostics Network related issues can be debugged using the Network Diagnostic Utility NDU built into the IP Deskphone Another way to diagnose a problem on an IP Deskphone is to capture a message trace using any appropriate software The IP Deskphone has Problem Determination Tools PDT These can be accessed through a SSH session using the IP address of the IP Deskphone you can configure the login and password using provisioning or manually in the network configuration window of the IP Deskphone Server unreachable after the IP Deskphone is powered up If the display indicates that the server is unreachable and it continuously resets some parameters must be configured SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 303 Diagnostics and troubleshooting Things to consider when setting parameters e Enter requested information in the menu fields by pressing the number keys on the dialpad Press the asterisk
289. now accessible Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Deskphone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Deskphone using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Deskphone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Deskphone using the RJ 45 connector and thread the network cable through the channel Install the Ethernet cable connecting the PC to the IP Deskphone optional If connecting PC Ethernet through the IP Deskphone connect one end of the PC Ethernet cable to the IP Deskphone using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC Insta
290. nset001 png e abig1_sunset002 png e abig1_sunset003 png e abig1_sunset004 png e abig1_sunset005 png e abig1_sunset006 png e abig1_bckgrnd_sunset png Speed Dial List When configured by provisioning a feature key can be used as a Speed Dial List The feature key and the contents of the Speed Dial List must be specified by the provisioning mechanism The user cannot modify or delete the feature key used by the Speed Dial List and cannot modify the content of the Speed Dial List Invocation of the Speed Dial List is similar to any other feature key invocation The Speed Dial List key causes a full screen list to appear on the IP Deskphone and the user can automatically dial one of the offered choices SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 153 Features The contents of the Speed Dial List can vary context sensitive based on the current call state of the IP Deskphone and the type of Speed Dial List entry configured Only entries in the Speed Dial List can be context sensitive not all soeed dial keys or individual features keys are context sensitive A Speed Dial key or one included in a Speed Dial List can cause any call that it placed on hold when invoked to be unheld automatically when the call completes based on a new value that must be configured when a Speed Dial key is created or configured Administration and use of the Speed Dial List feature Provisioning the device config
291. o search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected HOLD_TYPE RFC2543 RFC3261 This parameter selects the protocol to hold a call The default setting is RFC3261 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 61 Configure the provisioning server ENABLE _3WAY_CALL YES NO DISABLE_PRIVACY_UI YES NO DISABLE_OCT_ENDDIAL YES NO FORCE_OCT_ENDDIAL YES NO SNTP_ENABLE YES NO RFC2543 standard protocol of the Internet Engineering Task Force IETF RFC3261 standard protocol of the IETF This parameter enables or disables local telephone based three way calling for three party conferences YES enables local telephone based three way calling for three party conferences YES is the default NO disables local telephone based three way calling This parameter disables the privacy setting in Ul menus Disabling the privacy setting in Ul menus disables the user s ability to configure privacy options incoming and outgoing Caller ID YES
292. o soft key and check the 18 SSH Enable checkbox in Auto Provisioning window e Press Config soft key to return to network settings window e Check Enable SSH checkbox 3 Add the next parameters to phone device configuration file SSH YES SSHID lt user name gt SSHPWD lt user password gt 4 Open Services 4 Check for Update dialog and update phone configuration 5 Connect to the phone by using any SSH client program The PDT supports the following set of commands Table 74 List of PDT commands Command Description prtlog gt prtlog lt mngr_dest gt e Prints a content of the ECR log file e Outputs content of the specified log file to stdout the screen a stream stdout or a string The input parameter specifies a type of logging manager 0 default ECR log file 1 SIP log file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 327 Diagnostics and troubleshooting 328 Command Description If the input parameter is incorrect the following notification appears gt prtlog incorrect type of manager lt x gt clearLogFile Clears a content of the ECR log file setLogLevel lt loglevel gt Configures log level where the loglevel is in the range e If loglevel O logging disabled e If loglevel 1 logging only Critical errors e If loglevel 2 logging Critical and Major errors e If loglevel gt 3 logging any type of errors printLogLevel
293. oad images from the provisioning server or the Universal Serial Bus USB memory stick to the IP Deskphone and have the selected image display when the IP Deskphone is idle Anumber of images can be uploaded to the IP Deskphone from which the end user can select a particular image You can specify the interval between when the IP Deskphone becomes idle and when the screensaver displays SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 151 Features Slideshow Screensaver images that have been uploaded to the IP Deskphone can be displayed in a slideshow format It is possible to display all of the screensaver images that have been uploaded into the IP Deskphone in a slideshow format whereby an image displays momentarily and then the next image displays Different groups can of images can display independently In order for this feature to work the files must be named with the following syntax ss x image_name png where x specifies the number of the slide group and image_name specifies the name of the image For example e ssO1clouds png e ss01sky png e ss01sun png e ss02boat png e ss02ship png e ss02sailboat png These files are loaded into the IP Deskphone through a Universal Serial Bus USB flash drive or through the provisioning server and the 11xxeSIP cfg file See Create the SIP provisioning file on the provisioning server on page 28 for an example of the IMAGES section of the 11x
294. og on to the IP Deskphone using the common user name and password shared with SSH PDT After you logon the IP Deskphone displays a list of files on the flash file that you can transfer SSH and SFTP 202 The following table provides a list of SSH and SFTP configuration parameters Parameter Description Default value Boundaries Enable Enables the Not checked off Not checked off Checked SSH SSH server on on the IP Deskphone for secure shell access Enable Enables the Not checked off appears Not checked off Checked SFTP SFTP server dimmed until SSH is enabled on on the IP Deskphone for secure FTP access SSH must be enabled for SFTP to be enabled User ID The User ID None Non null string Maximum 49 that must be characters entered when connecting to the IP Deskphone SSH or SFTP SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com TCP TLS operation overview Parameter Description Default value Boundaries Password The password None Non null string Maximum 49 that must be characters entered when connecting to the IP Deskphone through SSH SFTP UI Properties for Device Settings SSH and SFTP parameters are as follows e The User ID field is empty and the Password field displays when both SSH and SFTP are disabled and applied e The user can enable SSH or SFTP
295. om the emergency operator If the administrator disables this codec the SIP phone can make outgoing non emergency calls You can configure a maximum of 15 codecs You can enable or disable the use of specific codecs for incoming and outgoing calls though incoming and outgoing calls are not specifically independent The following table contains static payload types and other parameters for the supported codecs SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 225 Audio codecs Table 37 Static payload types and other parameters for the supported codecs for the IP Deskphone Codec Payload SDP Clock rate Bit rate ptime Channels type encoding HZ kbps milisec name G 711 a law 8 PCMA 8000 20 1 G 711 u law 0 PCMU 8000 20 1 G 711 a law 8 PCMA 8000 30 1 G 711 u law 0 PCMU 8000 30 1 G 729A 18 G729 8000 20 1 40ms ptime G 729B 18 8000 8 20 1 G 722 9 G722 8000 48 20 1 G 723 1 4 G723 8000 5 3 30 1 6 3 G 723 1A 4 8000 5 3 30 1 6 3 The annexes selection for G 729 and G 723 1 are not available to the user and the administrator is responsible for enabling or disabling annexes using the Device Configuration parameters Codec preference through Device Configuration Use the Device Configuration file to specify a list of codecs and the preferred order in which they are used for incoming and outgoing calls You can add a text descriptor to the
296. om the list of secondary accounts that are logged on automatically If more than one account loses connection the IP Deskphone attempts to reconnect to each account in sequence The IP Deskphone tries to reconnect the first account to lose connection until that account reregisters or you cancel the attempt Then the IP Deskphone attempts to reconnect the next account that lost connection Cancelling the reconnection of the primary account immediately abandons reconnection of all other accounts logs off secondary accounts that are still connected and returns the IP Deskphone to the logon screen The IP Deskphone uses a single logon queue for automatic logons and failover This means that if automatic logons are still pending when an account cannot connect a reconnection attempt for that account can only begin after all automatic logons are complete or cancelled Cable unplugged If the IP Deskphone detects that the network cable is unplugged while accounts are logged on the IP Deskphone assumes that all accounts have lost their connection to the server When the cable is reconnected the IP Deskphone proceeds to reregister all accounts starting with the primary account 136 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some bas
297. oming and outgoing SIP packages The PDT commands The PDT is a troubleshooting tool for the IP Deskphone The PDT has powerful functions which allow you to perform special testing actions and can display the content of any log files The PDT helps to identify the origin of the problem under investigation reduces the amount of time it takes to reproduce a problem with the proper RAS tracing levels set trace levels are set 326 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com The PDT commands automatically by the tool and reduces the effort required to send the appropriate log information to technical support The PDT provides remote access to the IP Deskphone with the problem using a SSH session Access Is restricted by admin ID and password Steps to enable SSH on a SIP phone manually 1 Open Device Settings dialog 2 Check Enable SSH checkbox if it is visible If it is invisible do the following e Press Auto soft key and uncheck the 18 SSH Enable checkbox in Auto Provisioning window e Press Config soft key to return to network settings window e Check Enable SSH checkbox 3 Enter UserID and Password 4 Press Apply soft key 5 Connect to the phone by using any SSH client program Steps to enable SSH on a SIP phone via provisioning 1 Open Device Settings dialog 2 Check Enable SSH checkbox if it is visible If it is invisible do the following e Press Aut
298. on November 2012 203 Security How the IP Deskphone uses TLS Transport Level Security TLS is a protocol for establishing a secure connection between two end points After a connection is established using TCP TLS negotiates the cryptographic parameters used to secure the traffic that is sent over that connection TLS Public Key Cryptography and X 509 certificates provide either mutual or server authentication e Mutual authentication occurs when both the client and the server have public key certificates assigned that are used during the TLS handshake to validate the identity of both communicating parties Both the server and the end point device certificates are signed by well known trusted certificate authorities e Server authentication occurs when a server has a Certificate signed by a certificate authority The certificate is only used for the client to validate the identity of the server it is connected to After the TLS connection is established the server can identify the IP Deskphone through a user name and password How TLS impacts SIP TLS impacts SIP in the following ways e URIs contain transport parameters used to indicate the preferred method of contact For example Contact Bob lt sip bob company com transport tls gt Important A transport parameter of TLS indicates that the server or client prefers TLS to be used for communication SIP Software Release 4 0 and later adds transport tls to th
299. on Yes P Preferred ldentity Yes P Visited Network ID Yes Path Yes 298 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com SIP header fields Header field Supported Priority Yes Privacy Yes Proxy Authenticate Yes Proxy Require Yes RAck Yes Reason Yes Record Route Yes Refer To Yes Referred By Yes Remote Party ID Yes Replaces Yes Reply To Yes Require Yes Resource Priority Yes Retry After Yes Route Yes RSeq Yes Server Yes Service Route Yes Subject Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Warning Yes WWW Authenticate Yes SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 299 SIP messages supported by the IP Deskphone Session description protocol usage SDP Headers Supported v Protocol version Yes o Owner or creator and session identifier Yes s Session name Yes t Time description Yes c Connection information Yes m Media name and transport address Yes a Media attribute lines Yes SDP and Call Hold The IP Deskphone can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported Unicast UDP Yes Multicast UDP No TCP No 300 SIP Software for Avaya 1
300. on names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Deskphone 0625C39 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 If the version number is equal to or higher than 0625C39 see Convert UNIStim software to SIP Software on the IP Deskphone on page 113 If the number is lower than 0625C39 go to the section Upgrade UNIStim software to the minimum required UNIStim software on page 110 and follow the instructions to upgrade an IP Deskphone to the minimum required version of UNIStim software before a conversion to SIP Software Checking the UNIStim software version on an IP Deskphone already in use 1 Press the Services key on the IP Deskphone twice quickly If the Admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 7 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu To make a selection press the number associated with the menu item or use the Navigation key cluster SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 109 Upgrade and convert the IP Deskphone software t to scroll through the menu items Press the Select key to select the highlighted menu item Table 8 Using the Navigation key cluster to navigate in the Local Tools menu
301. on page 13 e Getting product training on page 13 Getting help from a distributor or reseller on page 13 Getting technical support from the Avaya Web site on page 14 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to http Awww avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at http Avww avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 13 Customer service Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http www avaya com support 14 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 3 Introduction to this guide Subject SIP Software for Avaya 1100 Series IP Deskohones Administration NN431 70 600 describes how to install configure and provision th
302. on the screen and the contact information are specified in the device configuration file License not available warning A warning window indicating that a license is not available appears on the IP Deskphone screen when the token request or refresh is rejected due to insufficient tokens available or an invalid license file The following figure is an example of a warning window indicating that a license is not available 276 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Alarms Information Could not obtain license Login has been denied Ok et ad anes G Figure 68 License not available warning License expiry warning Awarning window indicating that a license has expired appears on the IP Deskphone screen when a node locked license expires The following figure is an example of a warning window indicating that a license is expired 01 10 1 00 am Licensing for phone features has expired Contact your administrator l Bt neces ff emcees 9 eee Figure 69 License expiry warning Evaluation period expiry warning A warning window indicating that the evaluation period has expired appears on the IP Deskphone screen when the evaluation period expires and if the IP Deskphone has never had a valid token grant The following figure is an example of a warning window indicating that the evaluation license period is expired SIP Softwar
303. one frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 85 Configure the provisioning server FASTBUSY_TONE frequency1 frequency2 on_time off_time CONGESTION_TONE frequency1 frequency2 on_time off_time on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played This parameter selects the tone advising the caller that the telephone number is busy It is fast in cadence or frequency You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played This parameter selects the tone advising the caller that the groups of lines or switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The IP Deskphon
304. ons For example 1 avaya com 2 Avaya 3 4 com 5 Avaya com t 10000 default timer is 10 seconds a Avaya com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp 96 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com DRegex patterns amp amp destination string amp amp dialing action attributes Figure 8 Sample dialing plan digit map section The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial step The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx After this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are automatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context avaya com user phone amp amp t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context avaya com user p
305. or each IP Deskphone The administrator is responsible for creating the PKCS 12 file device certificate SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 235 Certificate based authentication e PROFILE attribute must be 1 The certificate profile index identifies the file name where the profile is stored in the IP Deskphone memory SFS and identifies the device certificate profile e PURPOSE attribute is a bit mask that lets a device certificate be used for multiple purposes PURPOSE must be 1 as the same device certificate is used for all purposes HTTPS SIP TLS EAP TLS e VERSION attribute determines if the file should be downloaded by comparing this VERSION with the VERSION stored in the corresponding device certificate profile 2 The IP Deskphone checks the version in the DEV_CERT section against the version stored in the specified PROFILE If the version in the specified profile is missing or is older the device certificate file is downloaded 3 After the PKCS 12 file device certificate is downloaded the IP Deskphone prompts the administrator to enter the PKCS 12 protected password Note The password can be empty but the use of an empty password is not recommended except under very controlled conditions 4 Enter the PKCS 12 protected password 5 The IP Deskphone validates the device certificate to ensure the following e the correct password is entered e key size is gt to the value
306. ort VLAN and forwarding it Sending all kinds of frames to network port Sending all kinds of frames VLAN configuration can be done either manually or through DHCP See Provisioning IP Deskphone parameters on page 118 for more detail on configuring VLANs 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Authorization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC2865 802 1x defines the following three roles 1 Supplicant an IP Deskphone requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the authentication status of the supplicant 3 Authentication server performs authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu The RADIUS server is the authentication server and performs the actual authentication of the supplicant The following EAP methods are supported e EAP MD5 on page 253 EAP PEAP on page 253 e EAP TLS on page 253 The following o
307. ort Ethernet statistics Back Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for theEthernet Statistics PC Port screen Table 62 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information IP Network Statistics The IP Network Statistics screen provides information such as the number of incoming and outgoing network packages number of error packages and protocols To access the IP Network Statistics screen from the Diagnostics menu choose IP Network Statistics The following screen appears 1 Packet Sent 0 2 Packet Received 0 3 Incoming Packets Error 0 4 Outging Packets Error 0 5 Incoming Pkt Discarded 0 6 Outgoing Pkt Discarded 0 7 Unknown Protos 0 8 Last ICMP Type Code 1 Reset Refresh Figure 80 IP Network Statistics screen The following is an example of IP Network Statistics for the IP Deskphone 1 Packet Sent 0 316 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com USB Devices 2 Packet Received 0 3 Incoming Packets Error 4 Outgoing Packets Error oO oOo Oo O g 5 Incoming Pkt Discarded 6 g Outgoing Pkt Discarded 7 Unknown Protos 0 8 Last ICMP Type Code 1 The following table describes the function of the context sensitive soft key
308. orward or DND active on it the IP Deskphone prompts you to specify a forwarding target and the mode you select is then enabled If DND is already active a message appears indicating that Call Forward cannot be activated If Call Forward is already active a message appears asking you if you want to deactivate Call Forward If you select the forward all option all accounts are in Call Forward mode using the provided target and DND is deactivated for all accounts If accounts are already in Call Forward mode for a different target the accounts are updated to use the new target e If you select the forward none option the Call Forward feature is deactivated for all accounts for which the Call Forward feature is currently active 144 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser After you press a single account Call Forward programmed key e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If the account is not forwarding calls to the programmed target the account is set to forward calls to the given target disabling DND if necessary and overriding any other call forward target that is active for the account After you press a forward all programmed key e If all accounts are already set to forward calls to the key target call forward is disabled for all accounts behaves like the forward all option
309. ot require login The proxy must be configured with the same November 2012 Comments infodev avaya com E911_PROXY proxy_name E911_ PASSWORD password E911 _TXLOC Register Invite KEEP_ ALIVE TYPE type_string CONN_KEEP_ALIVE conn_keep Feature configuration commands emergency username otherwise the emergency call fails This parameter is a default emergency proxy This variable must contain the value that matches the value defined by one of the following variables specified in the same config file SIP_DOMAIN1 SIP_DOMAIN2 SIP_DOMAIN3 SIP_DOMAIN4 SIP_DOMAIN5 If E911_ PROXY does not match the value defined by these five variables or the variable E911_PROXyY is not defined the value of SIP_DOMAIN1 is used as the emergency proxy This parameter is the password for the emergency username that is used for making an emergency call that does not require login The proxy must be configured with the same password otherwise the emergency call fails This parameter is the variable that describes location information that must be sent with the REGISTER SIP message or with the INVITE SIP message REGISTER the location is sent in both the INVITE and the REGISTER message INVITE the location is sent with the INVITE only This parameter indicates if OS keep alive on the connection is enabled The supported values are OS or CRLF or any string The default value is OS typ
310. oth DHCPv4 and DHCPV6 servers e BootC does not support IPv6 e The IP Deskphone supports DHCP v4 DHCPv6 FTPv4 FTPv6 TFTPv4 HT TPv4 and DNSv4 DNSv6 for automatic firmware download e For IPv6 RTP only or SRTP only modes are supported Mixture of RTP and SRTP is not supported e SRTP BE Cap Neg cannot be configured when IPv6 is enabled SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 285 Internet Protocol version 6 IPv6 Stateless address autoconfiguration The IP Deskphone supports stateless address autoconfiguration as defined by RFC 2463 and RFC 2461 Stateless and stateful DHCPv6 address autoconfiguration can be used simultaneously For example the IP Deskphone IP address can be obtained by stateless address autoconfiguration and configuration information can be obtained by stateful DHCPv6 address autoconfiguration The IPV6_STATELESS YES NO device configuration parameter allows stateless address autoconfiguration to be disabled Stateless address autoconfiguration is disabled by default IPv6 stateful address autoconfiguration IPv6 stateful address autoconfiguration DHCPv 6 protocol can be used separately or concurrently with stateless autoconfiguration to obtain configuration parameters as defined by RFC 3315 The DHCPV6 server can provide IP addresses to a client and other configuration information which are carried in options DHCPv 6 is extended through the definition of new options
311. ound image on the IP Deskphone The default value is YES YES changes the selected background image for the display default NO does not change the selected background image for the display This parameter configures the background image for the display of newly created profiles by specifying a file name available on the FFS BG_IMAGE_ENABLE must be configured as YES in order to select a background image YES configures the background image for the display of newly created profiles NO does not configure the background image for the display of newly created profiles Note Image files for the IP Deskphone must include the PNG format This parameter specifies the programmable key used for displaying the Speed Dial List If the SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 71 Configure the provisioning server SPEEDLIST_LABEL label MAX_APPEARANCE x MAX_BLFCALLS x specified index does not exist on the IP Deskphone or is invalid the speed dial list is not displayed on the IP Deskphone The IP Deskphone retrieves the device configuration through provisioning If the SPEEDLIST_KEY_INDEX flag is configured to a valid programmable key that can be used for the feature for example gt 1 and less than or equal to available number of programmable keys the IP Deskphone verifies if it has previously loaded a Speed Dial List file a file containing the conten
312. ow e Check PC Port checkbox 3 Add the next parameters to phone device configuration file PORT_MIRROR_ENABLE YES 4 Open Services 4 Check for Update dialog and update phone configuration 5 Connect your PC to phone PC port Test key The Test key screen lets you perform a physical key operation test After you activate the test mode the Test key Press any key prompt appears on the screen The IP Deskphone goes into the Do Not Disturb DND mode and cannot receive any external calls Information about the pressed key event except for the RIs key appears on the IP Deskphone screen To access the Test key screen from the Diagnostics menu choose Test key The following screen appears 320 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Reset Factory Settings support DND mode Test key 01 pressed Figure 83 Test key screen After you activate the test mode the key event appears on the screen e Key pressing Test key xx pressed e Key pressing Test key xx pressed The following table describes the function of the context sensitive soft keys for the Test key screen Table 69 Context sensitive soft keys for the Test key screen Context sensitive soft key Action Quit Dismisses the Services menu The following table describes the function of the Navigation key for the Test key screen Table 70 Navigation Key Actio
313. ower state disabled SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 187 Features 188 TLV Fields Bit 3 0 PSE pair selection can not be controlled PSE power pair 1 Power Class 3 for 1120E 1140E 1165E IP Deskphones Link Aggregation Aggregation status 0 the link is not capable of being aggregated and currently is not in aggregation Aggregated Port ID 0 Maximum frame size The MAC PHY supports an extension of the basic MAC frame format for Tagged MAC frames The maximum frame size is configured to 1522 LLDP MED System Capabilities Bit 0 1 LLDP MED Capabilities supported Bit 1 1 Network Policy supported Bit 2 1 Location Identification supported Bit 3 O Extended Power using MDI PSE not supported Bit 4 1 Extended Power using MDI PD supported Bit 5 1 Inventory supported The Class Type field can be configured to 3 Telephone Network Policy Application Type 1 voice Discovery Unknown Policy Flag U 1 only if the policy is unknown Tagged Flag T configure accordingly Reserved X 0 VLAN ID configure accordingly L2 Priority configure accordingly DSCP Value configure accordingly Location Coordinate based LCI 16 bytes Identification Civic Address LCI I variable length Discovery This format can have more than one address element and one address element can range from a minimum of 7 to 256 bytes
314. perform actions on Languages files using the file manager The default value is YES YES allows the user to perform actions on Language files using the file manager default NO does not allow the user to delete or copy Language files on the IP Deskphone or USB drive using the file manager This parameter allows the user to act on WAV files using the file manager If the value is configured as N the IP Deskphone cannot perform any actions on WAV files such as delete or copy a WAV file through the file manager If the user selects a WAV file on the IP Deskphone or on a USB drive and November 2012 73 Configure the provisioning server FM_IMAGES ENABLE YES NO FM_CERTS_ENABLE YES NO FM_CONFIG_ENABLE YES NO FM_LOGS_ ENABLE YES NO presses the Delete or Send Context sensitive soft key an error message appears If the value is configured as Y the user can delete or copy WAV files with the file manager interface this applies to WAV files on the IP Deskphone and a USB drive The default value is YES YES allows the user to delete or copy WAV files on the IP Deskphone or USB drive through the file manager default NO does not allow the user to delete of copy WAV files on the IP Deskphone or USB drive through the file manager This parameter allows the user to act on JPG and PNG files using the file manager The default value is YES YES to act on JPG and PNG files using
315. phone User Guide 2 Ensure there is one IP Deskphone boxed package for each IP Deskphone being installed 3 Ensure that the IP Deskphone box includes e IP Deskphone graphite with icon keys without PS SIP ROHS or English keys without PS SIP RoHS e handset e handset cord e footstand kit e IP Deskphone number label and lens kit e 2 3 m 7 ft CAT5 Ethernet cable The IP Deskphone can be powered either by Power Over Ethernet POE or through an AC adapter power supply If required order the AC adapter power supply separately A Warning Do not use the AC adapter if you are connected to a Power over the Ethernet PoE connection Only use the AC adapter global power supply when you do not have a PoE connection SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 25 Before installation Table 2 External power supply parts list order separately CPC code PEC code Product description NTYS17xxE6 IP Deskphone Global Power Supply 2000 series 1100 series 1200 series ROHS N0089603 NTYS14AAE6 Standard IEC Cable North America RoHS A0781922 NTTK15AA Standard IEC Cable Australia NZ Note ROHS not required N0114986 NTTK16ABE6 Standard IEC Cable Europe N0109787 NTTK17ABE6 Standard IEC Cable Switzerland N0109881 NTTK18ABE6 Standard IEC Cable UK N010978 NTTK22ABE6 Standard IEC Cable Denmark A0814961 A0814961 Standard IEC Cab
316. pi Mme peer meer pene tr eran rite A Chrr errr rr rer reie vrrrar meorer rere re very 321 L Gaina yie ioin puaniatanuasin ta ebaan dl dainsenta ties DA ted eR Res 323 Proce LCeteiminanon TOG PLT ecse aa dad idia 325 ECR Wale MOG irren iaren EEA ar Eei Ain Aea 325 Eae a T E N E E T A E A E E A A ANT E en T E tert 326 CPU LAT NONIO hesia a thatianyedbceedtaee cede tieleads 326 Pe E E O O anaa S 326 TANG MONO e E Ra 326 TEF Tr CONI aiea AASENS E AAIE AS 326 PETO USE laS ONE ceea E cond ouleacbiawstuacasauabiieddancansnueds 331 6 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Update PDT device configuration NfOrWatiOn sssrinin as 332 Dee abe ey INNA UN EN en sie haa AASEN A T AO 333 Ia WEP IG ILA enaa ber ciecmaeusensdanceunies Code basslsoanetnnaudaaeepansscesewansnoneeeeraidance se ndeaeeeearomomaneenitines 335 FE ae aE Sr TAR AE ING asana ANEN ta sanaases nies aeRO ANNES 344 LO amo SANG CI Sos ass nc deg nasasdd taeda E ads 344 MK EE E E E E A A N AA L E 347 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 7 8 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Chapter 1 New in this release SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 supports SIP Software Release 4 1 This document contains administration information for the Avaya 1120E IP Deskphone Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone Features
317. port 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter the IP Deskphone type in the ThelnSite Knowledge Base box SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 113 Upgrade and convert the IP Deskphone software 4 Press the red arrow at the end of the TheInSite Knowledge Base box to obtain the Search Results 5 From the Search Results select the appropriate version of the SIP Software for the IP Deskphone for example Avaya 1165E IP Deskphone Release SIP1165e03 02 16 00 bin 6 Place the selected software on the provisioning server Perform the following procedure to convert the UNIStim software to SIP Software on the IP Deskphone Converting UNIStim software to SIP Software using TFTP 1 Run the TFTP server for example Tftpd32 exe 2 Place software and configuration files in the folder of the TFTP server for example 11xxe img F W file and 11xxe cfg file that contains the following lines Table 11 Sample 11xxe cfg configuration file FW DOWNLOAD_MODE AUTO VERSION 06C25D26 bin FILENAME 11xxe img 3 Configure the IP Deskphone Device Settings TFTP IP address to the IP address where your TFTP server is running After you are finished the configuration the IP Deskphone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset context sensitive soft key to save the settings and reset the I
318. pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book the local address book is accessed Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 you can press the Directory key to access the address book of the account associated to Line Key 2 You can access the network based directory of the appropriate account if it is available otherwise the IP Deskphone accesses the local address book You can only access the network based address book of secondary users in selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications that you make to the address book remotely such as using a different client of the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book if the primary account does not have a network based address book Changes to the network based address book of the primary account are not reflected in the local address book If you use the Friends view you can always access and modify the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the pres
319. provided below files addressbook abook txt customkeys keys txt speeddiallist sdl txt For more information about the device configuration file see Feature configuration commands on page 48 158 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Roaming profiles Address book file The Address book file represents each contact contact and each group group name only Acontact provides attributes to specify nickname SIP address group and whether it is a friend An example of the syntax follows version id 12345 contact nickname lpg address lpg macadamian com group macadamian buddy 1 group name macadamian Custom keys file The Custom keys file enables programmable keys to be provisioned for the IP Deskphone This file consists of multiple key sections each describing a single key Each key has the following mandatory attributes e index index of the physical key on which the feature is made available This uses the same numbering as on the IP Deskphone user interface right hand keys then left hand keys then Expansion Module keys e label the text which appears next to the key on the IP Deskphone screen type the feature programmed on the key The following attributes depend on the type of key being programmed e spdial Speed Dial key e cfwd Call Forward key e dnd Do Not Disturb key e im Send an In
320. provisioning server JITTER_WARN xx JITTER_EXCE xx DELAY ENABLE YES NO DELAY_WARN xx DELAY_EXCE xx SESSION_RPT_EN YES NO YES enables the sending of alert report based on jitter detection NO disables the sending of alert report based on jitter detection This parameter is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276 50 ms Using 0 resets the threshold to default xx is an INTEGER value used as threshold This parameter is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 32760 500 ms Using 0 resets the threshold to default xx is an INTEGER value used as threshold This parameter enables or disables the alerts based on the excessive delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables Excessive delay detection NO disables Excessive delay detection This parameter is the threshold to give warning on Excessive Delay greater than xx The default is 150 ms Using 0 resets the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second This parameter is the threshold to report unacceptab
321. ptions are available for the administrator e When EAP MDb5 is selected the administrator is prompted to enter ID1 and Password e When EAP PEAP is selected the administrator is prompted to enter ID1 ID2 and Password If the administrator enters only ID1 then ID2 contains same value of ID1 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 183 Features e When EAP TLS is selected the administrator is prompted to enter ID1 e When Disabled mode is selected the existing IDs and Passwords are erased Authorization If 802 1x is configured and the IP Deskphone is physically connected to the network the IP Deskphone supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Deskphone also initiates 802 1x authentication after the Ethernet connection network interface only is restored following a network link failure However if the IP Deskphone resets it assumes the Layer 2 link has remained in service and is authenticated The IP Deskphone fails to authorize if the DevicelD and the IP Deskphone passwords do not match the DevicelD and IP Deskphone passwords provisioned on the RADIUS Server The Layer 2 switch authenticator locks out the IP Deskphone and network access is denied If this happens during reauthorization all phone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol I
322. r of max_ports_ number adhoc conference participants that can join the conference on the IP Deskphone The default value is 0 x the SIP domain number from 1 to 5 max_ports_number number of participants from 0 to 4 The default value is 0 INTERCOM_PAGING YES NO This parameter allows the IP Deskphone to belong to a paging group When a page group call is received a one way speech path is created to the IP Deskphone and the IP Deskphone automatically goes to a handsfree intercom state This is used with the SCS proxy The default value is NO YES intercom paging functionality is enabled NO intercom paging functionality is disabled default LOGOUT_WITHOUT_PASSWORD This parameter allows the user to log off without YES NO entering their password if the administrator enables LOGOUT_WITHOUT_PASSWORD feature If USE_AUTOLOGIN_ID is used then the user is not able to log out of the IP Deskphone The default value is NO SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 65 Configure the provisioning server REMOTE_CHECK_FOR_UPDATE YES NO SECURE _INCALL_DIGITS YES NO E911_TERMINATE_ENABLE YES NO E911_USERNAME username 66 SIP Software for Avaya 1100 Series IP Deskphones Administration YES enables the user to logout without a password NO does not allow the user to logout without a password default This parameter provides the fu
323. ransfer the call directly to their voice mail This is supported on the AS5200 and AS5300 servers YES enables the toVM soft key on the IP Deskphone NO disables the toVM soft key on the IP Deskphone TOVM_VOICEMAIL_ALIAS string This parameter customizes the user ID of the SIP URI TOVM_VOICEMAIL_PARAM string SCA_APPEARANCES x of the voice mail system The default is transfertovm This parameter customizes the parameter name of the SIP URI of the voice mail system The default is mbid This parameter configures the maximum number of appearances used for outgoing calls by the Shared Call Appearance SCA group The valid range for this parameter is 2 to 24 The default value is 12 SCA_HOLD_BEHAVIOR PRIVATE This parameter configures the default behavior of the PUBLIC hold button when user determined behavior does not 48 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands exist When a user creates a new profile the default behavior is taken from this setting After the creation of a new profile this configuration setting is not used The default option is PUBLIC SCA_LINE_ SEIZE EXPIRES This parameter allows the administrator to specify timeout expiration time in seconds for line seize subscriptions Single Call Appearance Allowed values are from 10 to 30 seconds The default value is 15 seconds
324. read and write pattern entries must be strictly followed The following are examples of valid and invalid formats of SRTP read and write patterns Example of valid formats SFTP_READ_PATTERNS cfg rel re2 re3 dat SFTP_WRITE_PATTERNS cfg txt wrl wr2 Example of an invalid format cfg txt For the SFTP file read and write pattern entries to be valid there must be no space between the extensions Note Note 2 SFTP writes can only be made to the sftpWr folder You are only allowed to write a file that is 10 or less of the available space on the folder If a file size greater than 10 is written a write failure occurs and the system logs the following event 1042 Minor TUE JAN 02 19 08 18 2007 353 i fw build util sshapp sftpS erver c 691 File sftpWr lf wrl too large to write Note Note 3 If logon failures occur for SSH and SFTP applications the system logs the following event 1040 Minor TUE JAN 02 20 12 14 2007 4189 1 fw build sshapp sshServer c 616 SSH Authentication Failed Manually configure the IP Deskphone for UDP and TCP After you enable the administration user interface you can manually change network settings on the IP Deskphone You can manually configure the IP Deskphone through the Server Settings menu Note To meet security requirements the local administration user interface of the IP Deskphone can be disabled for deployed IP Deskphones If
325. ress space compared to 32 bits for IPv4 e well defined Quality of Service QoS mechanism e simplified configuration stateless autoconfiguration SIP IP Deskphones provide complete support for IPv4 and IPv6 Internet protocols as follows e provides transition mechanism to IPv6 e enables SIP IP Deskphones to interoperate with IPv4 hosts and utilize IPv4 routing e able to send and receive both IPv4 and IPv6 packets e interoperates directly with IPv4 nodes using IPv4 packets e interoperates directly with IPv6 nodes using IPv6 packets IPv6 and IPv4 IP Deskphones operate in on of two modes e both IPv4 enabled and IPv6 stack disabled default e both IPv4 and IPv6 stacks enabled IPv6 address entry Addresses are entered using hexadecimal or alphanumeric formats The tables below list the key sequences SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 283 Internet Protocol version 6 Table 48 Hexadecimal key sequence Key Sequence 0 0 1 1 2 2abc 3 3def 4 4 5 5 6 6 7 7 8 8 9 9 The dot is entered by pressing the asterisk twice Table 49 Alphanumeric key sequence Key Sequence 0 0 lt gt R 1 E A 2 1 2abcABC 3defDEF AghiGHI 5jkIJKL 6mnoMNO 7pqrsPQRS 8tuvTUV 9wxyzWXYZ _ OoOo INI I ODO oa AJ W PY 284 SIP Software for Avaya 1100 Series IP Deskphones Administrat
326. rlin Rome Stockholm Madrid Paris 3600 GMT 02 00 Athens Istanbul Cairo Helsinki Jerusalem 7200 GMT 03 00 Moscow St Petersburg 10800 GMT 05 30 Bombay Calcutta Madras New Delhi 18000 GMT 08 00 Beijing Chongqing Hong Kong Singapore Taipei 28800 GMT 09 00 Osaka Sapporo Tokyo Seoul 32400 GMT 10 00 Canberra Melbourne Sydney 36000 GMT 12 00 Auckland Wellington 43200 This parameter allows you to force the timezone offset on each user s IP Deskphone The default is NO YES forces the IP Deskphone to use the TIMEZONE_OFFSET specified in the device configuration file NO uses the value stored in the user preferences This parameter configures the mode of Instant Messaging IM The default setting is ENCRYPTED 58 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Feature configuration commands ENCRYPTED Instant Messages are sent encrypted TEXT Instant Messages are sent as text SIMPLE Instant Messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol DISABLED Instant Messaging is turned off and no Instant Messages can be sent or received IM_NOTIFY YES NO This parameter is used to turn on or off the Blue LED indicator upon receipt of an Instant Message The default valu
327. rs a DIALING_PLAN section while parsing the 11xxeSIP cfg configuration file the IP Deskphone downloads the specified dialing plan configuration file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 95 Configure the provisioning server As most phone users are used to dialing digits to indicate the address of the destination there is aneed to specify the rule by which digits are transformed into a URI The IP Deskphone with SIP Software dialing plan contains two sections delimited by two percent signs 4 4 declarations section user pre define variables and parameters 3 section separator digit maps list of digit maps foo no no 2 Figure 6 Sample dialing plan declarations section In the declaration section the administrator can define the variables The variables must start with a dollar sign followed by a number or a character such as 1 or a There are two variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer There must be a domain name defined and the domain name can be represented by any variable InFigure 5 Sample dialing plan on page 95 the domain name is represented by n The variable definitions take the form Figure 7 Sample dialing plan variable definiti
328. rted Card included in the box with the IP Deskphones explains how to do the following connect the AC power adapter e control the volume when answering a call e make a Call using the handset e make a call with the headset or using handsfree e use hold and mute e set the contrast e set the language SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 21 Overview Installation overview To install the Avaya 1100 Series IP Deskphones with SIP Software three basic steps are required 1 Configure the provisioning server and optionally the DHCP server The function of the provisioning server is to provide configuration options to every IP Deskphone throughout the network The DHCP server can be configured to provide basic network configuration data or a more comprehensive set of network configuration data for the IP Deskphone with SIP Software 2 Load SIP Software on the IP Deskphone 3 Configure the initial network configuration parameters on the IP Deskphone with SIP Software 22 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Installation overview Configure the IP Deskphone Confirm that the UNIStim Firmware is the minimum acceptable version 0625 C39 Are you converting the fimmware on the IP Deskphone from UNIStim to SIP ves Download the IP Deskphone SIP Firmware and place it on the provision
329. s the new user is an MLPP user the MLPP user is automatically logged off The MLPP user cannot log on until the other user is logged off Speakerphone Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled DSCP and MLPP The DSCP feature enables the IP Deskphone to classify outgoing traffic by marking each outgoing packet with the proper DSCP value The User signaling packet and OA amp M management packet are marked according to preconfigured DSCP parameters in the device configuration file When the MLPP feature is enabled the media packet is marked to a DSCP value converted from the precedence level of each call MLPP configuration MLPP is enabled through a service package on the ARTS AS server To enable MLPP on the IP Deskphone DOD_ENABLE must be configured as YES in the device configuration file MLPP Call Origination Busy and Speakerphone Exclusive to 911 Emergency configuration details and the network domain and precedence domains to which the user belongs are retrieved from the device configuration file 11xxDeviceConfig dat MLPP is disabled until the configuration data has been successfully retrieved MLPP onfiguration data for the device configuration file 11xxDeviceConfig dat is presented in the following table Parameter Description Default DOD_ENABLE YES NO Identifies whether it is DoD ARTS NO network MLPP_NETWORK_DOMAIN DSN The network domain
330. s a valid license file and has tokens granted the evaluation is terminated immediately Once the evaluation period expires there is no way to reset it The following figure is an example of the IP Deskphone with 15 days left in the evaluation period License Tokens License mode Node locked License status Active Token type Evaluation Tokens requested 3 Tokens acquired 0 Token expiry 15 day s es es a Figure 67 IP Deskphone in an evaluation period SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 275 Licensing Alarms The license feature provides notifications on the IP Deskphone screen about the licensing status The license feature provides notification on the IP Deskphone screen if the following conditions apply e No avaliable tokens e Expired tokens e Evaluation period has ended A notification message is displayed in a pop up window on top of the IP Deskphone screen The window can be dismissed by pressing the Stop key or by lifting the handset After the message is dismissed the IP Deskphone closes the warning window The warning window re displays every 24 hours at 1 00 am You can configure the time frame through the IP Deskphone configuration system If the licensed features are disabled the IP Deskphone cannot display any type of window warning Support warning A Support warning is used to direct the user to contact technical support The actual label displayed
331. s are signed by Avaya and are authenticated by the software for security reasons The following languages are supported Czech Danish Dutch Finnish French German Greek Hungarian Italian Japanese Katakana character set Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish Slovenian e IMAGE this section is used for downloading images for backgrounds and screensavers TONES The IP Deskphone supports custom ringtone files The tone files must be WAV files with the following specification A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files can be created and downloaded to the IP Deskphone These files are not authenticated by the IP Deskphone e LICENSING this section is used for downloading license files e SEC_POLICY this section is use for for downloading a file which contains rules that define the security policy for the IP Deskphone After the file downloads the IP Deskphone verifies that the file is signed by a trusted entity before it accepts the values in the security policy file e DEV_CERT this section is used for downloading a file which contains a device certificate in PKCS12 format Appending a to the filename for example devcert ca forces the IP Deskphone to look for a filename that contains its MAC address For example devcert001122334455 p12 SIP Software for Avaya 1100 Series IP Deskphones Administration Nove
332. s at the top of the list and is highlighted when the prompt first appears e Prompts where an all or none option is available Pressing an account line key highlights the corresponding item in the account list If no selection is made in a certain amount of time the prompt acts as if you pressed the Back context sensitive soft key canceling whichever operation required selection of an account Feature dependencies and restrictions The number of line keys on the IP Deskphone limits the number of accounts that you can register simultaneously The IP Deskphone is limited to six accounts Connecting an Expansion Module to the IP Deskphone increases the limit by 18 allowing for 24 registered accounts Additional Expansion Modules do not increase the limit further These are hard limits Further restrictions may be imposed by the administrative policy See Configuration files Performance characteristics Because the multiuser feature can allow the IP Deskphone to have multiple users logged on to the IP Deskphone at the same time the chances of numerous multiple calls increase The IP Deskphone can handle five simultaneous incoming calls at a time without any noticeable impact But as the number of simultaneous incoming calls increase there is a noticeable delay in ringing and updating the display to present all the calls to the user It may take up to five seconds for 10 simultaneous incoming calls and this time increases as the IP D
333. s changed the system resets SFTP_WRITE_PATTERNS x This parameter enables file extensions to write from the IP Deskphone The default values are cfg and dat The write pattern for this entry should be strictly followed A valid example is as follows SFTP_WRITE_PATTERNS cfg txt wr1 wr2 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 45 Configure the provisioning server HASH_ALGORITHM SHA1 MD5 MKI_ENABLE YES NO EAP MD5 TLS PEAP DISABLE EAPID1 x EAPID2 x EAPPWD x Important Ensure there are no spaces between the extensions When this parameter is changed the system resets This parameter provides the hash algorithm The default value is SHA1 SHA1 algorithm is Secure HASH Algorithm 1 MD5 algorithm is Message Digest algorithm 5 This parameter indicates whether to use the Master Key Identifier MKI or not The default value is NO YES MKI is configured NO MIK is not configured This parameter allows the administrator to ensure that individual devices are authorized to access the enterprise LAN environment The default value is DISABLE MD5 MD5 encryption TLS TLS encryption PEAP PEAP encryption DISABLE erases existing IDs and Passwords The administrator is prompted to enter the EAP ID EAPID1 when EAP MD5 EAP TLS and EAP PEAP MD5 are selected minimum value 4 characters maximum val
334. s for the IP Network Statistics screen Table 63 Context sensitive soft keys for the IP Network Statistics screen Context sensitive soft key Action Reset Resets statistics values Refresh Refreshes the IP Network statistics Back Returns to the Diagnostics menu The following table describes the function of the Navigation keys for the IP Network Statistics screen Table 64 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information USB Devices The USB Devices screen provides information about USB devices attached to the IP Deskphone To access the USB Devices screen from the Diagnostics menu choose USB Devices The following screen appears SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 317 Diagnostics and troubleshooting Root HUB Port 0 Not Connected Figure 81 USB Devices screen Important The USB Devices screen contains a list of the USB devices attached to the IP Deskphone The following table describes the function of the context sensitive soft keys for the USB Devices screen Table 65 Context sensitive soft keys for the USB Devices screen Context sensitive soft key Action Back Returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the USB Devices screen Table 66 Navigation Key Ac
335. s of the primary account you use for example voice mail ID The IP Deskphone receives and answers calls targeted at any of the registered accounts the incoming call screen indicates who the call is for You can place an outgoing call using any of the accounts the account that you use is displayed on the dialing screen When a call is active information from both local and remote parties appear on the screen Regardless of which account receives the call incoming call logs outgoing call logs and instant messages appear in a single list The IP Deskphone indicates the local user in the detailed view of the entry Some features are only available to the primary account such as instant messaging retrieving parked calls by token and establishing ad hoc conference calls If you log off of the primary account the IP Deskphone unregisters all other accounts at the same time These accounts are registered automatically after you log on the primary account it is possible to use a different primary account to log on again When the IP Deskphone restarts all accounts that were logged in before the IP Deskphone restarted are automatically logged back on The provisioning server can also configure the users who are allowed to log on to the IP Deskphone 132 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser Configuration Depending on server policy the Multiuser feat
336. s to register to the registrar using the existing proxy PRACK is utilized to make some SIP messages reliable and requires that an ACK be sent with many SIP messages ENABLE_PRACK is often utilized to 54 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands verify that early media is being received See RFC3262 for details Note ENABLE_PRACK must be configured as NO when connected to the MCS 5100 Release 3 5 system Note ENABLE_PRACK is provisioned after user logoff YES enables PRACK NO disables PRACK and is the default value PROXY_CHECKING YES NO This parameter enables and disables extra security checking when incoming requests are sent to the IP Deskphone The IP Deskphone with SIP Software always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES the request must come directly from the proxy server YES is the default to enable proxy checking NO the request can be sent directly to the IP Deskphone NO is only suitable in a few situations ENABLE _BT YES NO This parameter is a flag to enable and disable Bluetooth support in the IP Deskphone YES enables Bluetooth NO disables Bluetooth The default is NO Note This applies to the Avaya 1100 Series IP
337. s using the PDT 332 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Device configuration file KEE REEEE ttt SYSTEM CONFIG E a4 FREER ERR ttt SIPdomainl emsalpha conm DISABLE _USB_PORT No USB_MOUSE UNLOCK USB_KEYBOARD UNLOCK USB_HEADSET UNLOCK USB_MEMORY_STICK UNLOCK USB_LOCK_OVERRIDE No ATA_REGION NA Figure 86 USB Device information from PDT Device configuration file The following table describes the configuration commands in the device configuration file for alarms logs and diagnostics Table 76 Alarms logs and diagnostics configuration commands Component Flag Description PC Port Mirroring parameter PORT_MIRROR_ENAB Determines whether the option which can be modified in the LE can be managed or not Advanced Diag Tools dialog If PORT MIRROR ENABLE is configured as YES The Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and you can activate or deactivate the option e If PORT_MIRROR_ENABLE is configured as NO the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed the option is deactivated by force and you cannot manage the option The values are YES and NO The default value is NO disabled Memory Monitor MEMCHECK_PERIOD Determines the time period in seconds when the Memory SIP Software for Avaya 1100 Series IP Deskphones Administration
338. screen You can use the PDT shell command to view an installed CTL The following is an example of a command with the output of the command gt listctlcerts CTL Certificate Count 2 B MAC 172 25 10 171 Expires SUN FEB 26 15 58 31 2010 Valid Serial 0x26 SKID 6D OA 57 D D6 A8 C3 AZ 9D 6B FE E9 92 50 25 96 FF CB B6 51 AKID 34 CF F4 78 82 30 SA CD 64 2D 9D OS 56 02 SB 62 95 8C CE AZ Usage 0x00e0 ExtUsage Ox0f 1 Mac PCC one ia db com Expires SUN NOV 26 21 16 59 2009 Valid Serial 0x19 SKID 30 AB EO OF 19 OA 8E 07 DS E4 63 C5 82 62 88 OD 93 21 DA OA AKID 34 CF F4 78 82 30 SA CD 64 2D 9D 05 56 02 SB 62 95 8C CE A2 Usage Ox00e0 ExtUsage 0x00 value 0 0x0 Figure 54 Example of command output Important The CTL file size must not exceed 20 Kbytes Security Policy The security policy file contains a set of rules or parameters that dictate certificate based authentication on the IP Deskphone An example of the Security Policy file rules is as follows CERT_ADMIN_UI_ENABLE NO SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 245 Certificate based authen tication SECURITY_LOG_UI_ENABL KEY_SIZE 1024 KEY_ALGORITHM KEY_ALG_ TLS_CIPHER RSA_WITH _Al E NO RSA ES_256_CBC_SHA Security policy parameters The security policy file parameters and the excepted and default
339. second that is allowed This parameter specifies how many packets past the DOS_PACKET_RATE the IP Deskphone can receive before packets are dropped If packets are received at arate of DOS PACKET_ RATE 1 then packets are dropped after the time specified in DOS_MAX_LIMIT in seconds This parameter specifies the amount of time in seconds that the IP Deskphone stops processing packets after DOS_MAX_LIMIT is reached If November 2012 Comments infodev avaya com LOGSIP_ENABLE YES NO USER_FILE_ENABLE YES NO DEFAULT_ADDRESSBOOK_FILE filename DEFAULT_SPEEDDIALLIST_FILE filename DEFAULT_CUSTOMKEYS FILE filename TECH_SUPPORT_LABEL label_ string Feature configuration commands DOS_PACKET_RATE is lt 1 other values are ignored and packets are not dropped This parameter enables or disable SIP logging The default value is NO YES the SIP logging Manager is active and starts to log SIP incoming and outgoing packages into the log file in FFS NO the SIP logging Manager is not active and cannot log SIP incoming and outgoing packages into the log file in FFS This parameter is used to determine if the user cfg file is downloaded when the user logs on and when they check for updates The default is NO YES the user cfg file is downloaded when the user logs on and when they check for updates NO the user cfg file is not downloaded default For more information see Ro
340. select all and all accounts are in DND mode DND mode is deactivated for all accounts If you use a programmed DND feature key the account that is affected by the DND feature key is determined when the feature key is configured After you press the DND feature key the IP Deskphone behaves as described in the preceding scenarios except that there is no confirmation prompt displayed The IP Deskphone performs the operation immediately and a message appears to indicate what was done The DND mode for each account is persistent If you restart the IP Deskphone or log off the account and log the account back on the account maintains the original state Call Forwarding After you select the Call Forward command from the Services menu the IP Deskphone prompts you to specify the account that you want to place in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at the same time The following scenarios apply to Call Forward e If you activate call forwarding for a specific account the IP Deskphone automatically redirects all calls to the selected account to the address that you specify The target address must be reachable from the domain of the account Other accounts can still receive calls The line key label periodically indicates that Call Forward mode is active e If you select a single account that does not have Call F
341. ser profile which already exists A user can modify the feature parameter by using the Preferences menu on the IP Deskphone and then selecting the Feature Options gt Missed Call Notification menu item This parameter enables or disables the customizable login banner If configured as enable the flag causes the login of the primary user to display the provisioned banner text as part of the login process The banner text file is a separate file downloaded by provisioning The banner text file is specified much like the current dialing plan is specified file name listed in 1xxxeSIP cfg under section LOGIN_BANNER and is downloaded when enabled or disabled To be accepted the file must contain at least one byte and must be no bigger than 2048 bytes The encoding of the file must be UTF 8 or compatible with UTF 8 to ensure November 2012 Comments infodev avaya com SECURE_UI_ENABLE YES NO SCRNSVR_ENABLE YES NO SCRNSVR_UPASS ENABLE YES NO Feature configuration commands that all the characters are displayed properly The default value is NO YES enables the customizable banner login banner NO disables the customizable banner login banner default This parameter disables access to the Phone Information details screen and the context sensitive soft key that invokes it The values are YES and NO The default value is NO YES disables access to the Phone Information details screen and
342. server certificate to validate the identity of the provisioning server that the IP Deskphone is connected to the provisioning server uses the user name and password to authenticate the IP Deskphone The IP Deskphone must be preloaded with the root certificate used in signing the server certificate The root certificate is downloaded to the IP Deskphone using a USB flash drive or by connecting to a provisioning server through EAP MD5 and using one of the insecure protocols supported by the IP Deskphone such as HTTP TFTP or FTP EAP MD5 ensures that the connection between the IP Deskphone and the provisioning server is secure The user name and password are required to authenticate the IP Deskphone to the provisioning server and must be loaded in a secure manner before the IP Deskphone establishes the HTTPS connection with the provisioning server There is no mechanism for getting a user name and password on the IP Deskphone in a secure no touch manner the IP Deskphone must be deployed to a secure network where the TFTP download of insecure files is not transmitted over an insecure network Mutual Authentication A device certificate and server certificate are required to establish TLS connection between the IP Deskphone and the provisioning server The server certificate must be signed by a certificate authority The IP Deskphone uses the server certificate to validate the identity of the provisioning server that the IP Deskphone is connected
343. set jack Figure 10 IP Deskphone connections 106 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 9 Upgrade and convert the IP Deskphone software This chapter describes how to upgrade an IP Deskphone with UNIStim software to SIP Software n order to upgrade an IP Deskphone with UNIStim software first determine if you have the minimum UNIStim software release on the IP Deskphone 0625039 If your IP Deskphone is installed with the minimum version of UNIStim software proceed to the section Convert UNIStim software to SIP Software on the IP Deskphone on page 113 If your IP Deskphone is not installed with the minimum version of UNIStim Software proceed to the section Upgrade UNIStim software to the minimum required UNIStim software on page 110 To convert the firmware on the IP Deskphone from SIP to UNIStim see the section Convert SIP Software to UNIStim Software on page 115 Upgrade the SIP Software on the IP Deskphone Use the following procedures to upgrade existing SIP Software to new SIP Software on the IP Deskphone Download the SIP Software to the provisioning server To download the SIP Software perform the following procedure Downloading SIP Software for the IP Deskphone 1 Go to http www avaya com support 2 Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears 3 Enter the IP Deskp
344. sing the Device Configuration file and then the user can select from the provisioned codecs using the Audio menu on the IP Deskphone This feature supports wideband audio performance where wideband is defined as the frequency range between 150 and 6800 Hz When the user selects an audio codec that codec is used for both incoming and outgoing calls The following table lists the audio codecs supported by IP Deskphone Table 36 Audio codecs supported by IP Deskphone Codecs Description G 722 This codec is a wideband audio codec G 723 1 This codec is a compressed non wideband audio codec It provides high quality audio with less network connection requirements This codec is ideal for bandwidth conscious environments that do not support higher quality encoding Expanded support of the existing G 729a codec with Annex allows for two byte Silence Insertion Descriptor SID frame for CNG G 711 a law PCMA G 711 mu law PCMU G 729 Expanded supported of the existing G 729a codec with AnnexB G 729b allows for Comfort Noise Generation CNG In the case of an upgrade from a UNIStim IP Deskphone or an earlier version of the SIP firmware Avaya recommends that you specify the preferred codec in the Device Configuration file otherwise the default value is used The G 711 codec PCMU and PCMA is always used to place the codec list for emergency 911 calls The G 711 codec is always used to receive incoming calls fr
345. skphone must have E911_ USERNAME E911_ PROXY and E911_ PASSWORD configured for making emergency calls e The IP Deskphone must have a specified proxy that contains a user record with the specified user name and password e The IP Deskphone must have these values for automatic REGISTER of the emergency user if you choose this way of implementation e You must add specified variables to the IP Deskphone configuration file 3 Adding an emergency number e You must specify an emergency number for emergency calls to define the numbers that you can use for an emergency call that does not require logging on trigger emergency functionalities such as the inability of an emergency call originator to hold or hang up the call after the call is established e You can only dial these numbers if there is no user log on or the IP Deskphone is blocked e You must add the emergency number to the dialing plan The emergency flag is mandatory For more information on the format for dialing plan rules see Dialing plan configuration on page 176 4 Configuring the domain list and proxy e You must properly configure the domain list and the active proxy must be correct valid and support current features e You must properly configure the proxy to support current features 178 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com NAT firewall traversal e The proxy must be able
346. specified in the Security Policy File e key algorithm is RSA e the certificate is not revoked e the certificate is not expired 6 If the device certificate is validated correctly the IP Deskphone stores the device certificate and the private key in the IP Deskphone memory SFS in the device certificate profile specified in the DEV_CERT section The version specified in the DEV_CERT section is stored in the profile for future reference when determining if a new device certificate is available for download Certificate Trust List The IP Deskphone uses Certificate Trust List CTL method to verify the various network elements such as proxy servers and provisioning servers For the IP Deskphone to trust any network element the certificate of the IP Deskphone must be added to the CTL The CTL is a collection of certificates bundled together into a file and downloaded into the IP Deskphone The file is signed and all of the certificates in the bundle are inherently trusted by the IP Deskphone after the file signature is verified 236 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificate Trust List The use of the CTL is optional If the CTL is not installed on the IP Deskphone the authentication of the network element reverts back to the default which is to authenticate the certificate chain to a root certificate trusted by the IP Deskphone Validating a certific
347. sscceincccsessiiictactoutaadeneasbuledatooriadedsnoniecateealonaiebuniscnesvieds 235 Cernica TELUS k usana a EAA TE N a 236 amga cerne LE aaa beter ery ere rtenrert rrr rr cerert orc rnrrrrn etree sre tecrre rrr irr tere tr 238 Cerica TREE tE NEE na A AAE NE 239 Se e ea a A A A E E E E E E TEE OAN ESEA 239 SOUL PMN arses cine ety aces ed Ages ached E EN n 245 secin NE PANE T eaaa aa aiaia Aaa 246 Installing a Securty Polley UNS siscicccctsmistacaconrssicatanmenetatemmrretcantasedeunstannsscncesmmavietiqusanesdaliasmiepcteqensareiecernan 249 SUEY poley Dos amd CNN SNS S uaina Si aE SAA ATS ARASA EAE 250 EAP AUSE e a N 251 Zoa a U e E A E E E E tT E E te T A 254 Sa a N TE T E E E E E E E 254 Provisioning configuration files download through FT TPSisssscciassussssessseassisvacevsatsasssssiessoasaisserniensavaeens 254 Sra aunen aig N aein E 255 oa AOne 11 5 i Me ree teen terrier erent eee eer eter reer rere ery rer yaT errr 255 PCIE RIC IO MOU e a e E TE A EA E E pans satan A A T 256 Diagnosi UG NS n A A E 257 edoa cti ete e ES NA E E E E A A E A A E EE 258 Ceamg a saing INAS anaa Ea E A 259 P O eiia a N tag acutueanalecuceecam aeeettauiaty 259 eae E E r E TE E E E A E E 260 OND TE LEC NS MO i teilaanaian 263 Licenemo Tano No Kansanen a oe 264 Characterisiies of the licensing HANG WEN cacsnsonssisoas inea a a 265 Liconsa Me HPAI OEY aoran a 265 IUGENSING SEGUI iira a R N Oe eess 267 License monetary for the IP DeskphanE ssenarinin ainina iE iie E A
348. ssuer the CA that issued the certificate e Serial number of the certificate e Digital signature of the issuer A Certificate Authority issues certificates to users and devices such as IP Deskphones ACA is a trusted third party The certificate issued by a CA contains a variety of data This data includes the identity of the issuing CA Certificate Usage and expiry date for the certificate Certificate based authentication is provided on the IP Deskphone by installing trusted root certificates device certificates and Certificate Trust Lists CTL Device Certificates are installed by importing a password protected PKCS 12 file device certificate A PKCS 12 file device certificate contains both private and public key pairs of the certificate CTL is a predefined list of trusted server certificates which the IP Deskphone views as trusted endpoints It is used as a mechanism to provide connection to only trusted servers IP Deskphones enable the administrator to manage view and delete trusted certificates device certificates and CTLs through user interface Events are logged to Security Logs to SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 231 Certificate based authentication mark events such as Certificate Addition and Deletion The administrator is to view security and error logs from the user interface as well The administrator is able to define the Security policy on the IP Deskphone using the Secur
349. ssword default AUTH_INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner_text This parameter preconfigures the banner on the IP Deskphone The banner is displayed on the IP Deskphone when the phone is idle Use a text string to configure the banner For example BANNER ABC Company configures the banner to ABC Company The text string can have a maximum of 24 characters banner_text an ASCII string displayed on the screen of the IP Deskphone with SIP Software FORCE_BANNER YES NO This parameter is configured by the system administrator through the configuration file If 56 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Feature configuration commands FORCE_BANNER is configured as YES the banner from the configuration file is reloaded each time the IP Deskphone powers up even if the user changes the banner manually The default value is NO YES causes the banner configured by the administrator to override any banner configured by the user NO allows the user to configure the banner default DST_ENABLED YES NO This parameter enables and disables the Daylight Savings Time DST mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Deskphone If the Daylight Savings Time feature is enabled the IP Deskphone automaticall
350. stant Message key presence Change my presence key The following attributes are type specific attributes SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 159 Features e target for cfwd spdial im keys The SIP address to target when the key is pressed This is a mandatory attribute for spdial and im Omitting this attribute from a cfwd key creates a disable call forward key e user for cfwd dnd presense keys The SIP address of the logged in user whose state should be modified Omitting this attribute creates apply to all users key e subject for spdial Optional This is for the call subject to send on the call e retrieve for spdial key Optional This key is configured to Yes the autoretrieve mode is enabled e state for presence keys Mandatory The state to apply when the key is pressed CONNECTED or UNAVAILABLE note for presence keys Optional The note to configure when the presence is changed arbitrary text An example of the syntax is provided below key index 2 label labell target lpgp macmcs madadamian com type spdial subject my first call subject key index 4 label label22 note on vacation state UNAVAILABLE Lype presence Speed Dial List file The Speed Dial List file is used to populate the menu which appears when a Speed Dial List custom key is pressed The SDL key itself is provisioned using the device configuration file
351. stration November 2012 Comments infodev avaya com Node locked license mode Node locked license mode In the node locked license mode the IP Deskphone uses a license file to acquire the required tokens needed to activate the features There are two types of tokens time based tokens and standard tokens Time based token The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to a non Avaya server License Tokens License mode Node locked License status Active Token type Time based Tokens requested 2 Tokens acquired 2 Tokens remaining 3 Token expiry 2009 12 31 Figure 62 Node locked license mode License information for time based token connected to non Avaya Server The following figure is an example of a node locked time based token In this example the embedded server on the IP Deskphone contains 5 tokens and the IP Deskphone is enabled for Advanced Feature Set and connected to an Avaya server SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 271 Licensing License Tokens License mode Node locked License status Active Token type Time based Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Token expiry 2009 12 31 Figure 63 Node locked license mode License informat
352. t takes effect immediately You can also modify settings for a secondary account but the 140 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Multiuser modifications do not take effect until you register the secondary account as the primary account Voice Mail settings Voice Mail Settings is located in theUser Settings menu You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail Context sensitive soft key Waiting messages are reported in the following two ways e The red LED lights up if any account has a waiting message e A shaded envelope icon appears on the line key of each account that has a waiting message unless the account is in a call Remembering settings after logout The IP Deskphone remembers up to 24 sets of configurations for each profile If you configure settings for an account and you log off the account the settings are restored after you log back onto the account as either a primary account or a secondary account If you log on an account that you did not save the settings in a profile for the IP Deskphone creates a new set of default settings for that account If there are already 24 sets of configurations in the profile the IP Deskphone discards one set that is not currently registered
353. t enter user credentials the system administrator pre configures the IP Deskophone using an IP Deskphone specific file The following example shows a SIP provisioning file USER_CONFIG IP Deskphone specific configuration file OWNLOAD_MODE FORCE ERSION 000001 ROMPT NO l TEE UTOLOGIN_ID_KEY01 8010 avaya com The IP Deskphone uploads a phone UTOLOGIN_AUTHID_KEY01 user1 in fila i ee oe specific file in the format SIP MAC Id cfg DDD UTOLOGIN_ID_KEY02 8050 avaya com UTOLOGIN_AUTHID_KEY02 userl UTOLOGIN_PASSWD_KEY02 1234 D Dpp Logging off The Logout command in the System submenu prompts you to select an account asks for confirmation and then proceeds to log off the account Logging off an account frees the corresponding Line key and does not require a password DOL 2 User2 domain com 3 User3 domain2 com User logout 0147 1 54pm Confirm logout for User domain com Figure 13 Example of log off screens Primary account logout Logging off the primary account causes all other accounts to log off automatically and the IP Deskphone to display the logon screen The IP Deskphone logs back in the secondary accounts automatically after you register a new primary account or the same primary account SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 135 Features If you restart the IP Deskphone after you logged off the pri
354. t service packages or if the Call Server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and context sensitive soft keys are not accessible or do not respond SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 199 IP Deskphone restrictions 200 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 13 Security This section specifies the behavior of the following security features e SIP over TLS e Connection persistence e SRTP e SFTP e SSH SIP over TLS To avoid security problems such as message integrity attacks SIP over TLS uses Transport Layer Security TLS to provide secure communication between the Avaya 1100 Series IP Deskphone and the SIP proxy Transport Layer Security TLS protects SIP signaling traffic It sits on top of the Transmission Control Protocol TCP the preferred default protocol for SIP traffic You can use TLS with a user name and password to provide a means of server only authentication IP Deskphone specific Public Key certificates can provide even stronger mutual authentication of both the server and the IP Deskphone Using SIP over TLS protects SIP messages on a hop by hop basis To achieve complete end to end security through the use of TLS each element involved in the system must also be capable of sec
355. ted with the menu item or you can use the navigation keys to scroll through the list of items Use the keys in the following table to provision the parameters for the IP Deskphones Table 13 Keys and descriptions Key Description Up Main dialog Scroll dialog up highlight does not move In list move highlight up an item Down Main dialog Scroll dialog down highlight does not move In list move highlight down an item Right Move highlight down an item In list close list Left Move highlight up an item SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 121 Provisioning the IP Deskphones Key Description Enter Highlight on list item open list In list select highlighted item and close list Highlight on editable item start edit mode Highlight on checkbox item toggle checkbox state Apply Save changes and reboot IP Deskphone Auto Go to Auto provision page Config Return to manual configuration page AllMan AllAut Context sensitive Set all items to manual clear checkboxes or auto check all boxes Cancel Exit Device Settings without saving changes In edit mode Up Scroll dialog up highlight does not move DownScroll dialog down highlight does not Exits Edit mode moves highlight up an move item Left Moves edit cursor to the left Right Moves edit cursor to the right Enter Exit edit mode OK Exit
356. ter treatment to the traffic coming from peer Avaya devices 82 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com DSCP_CONTROL x 802 1P_CONTROL x DSCP_MEDIA x 802 1P_MEDIA x DSCP_DATA x 802 1P_DATA x QoS and ToS commands YES the IP Deskphone uses private DSCP values unless overridden NO the IP Deskphone uses either one of the configured DSCP values or the system default values This parameter uses a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x the value from 1 to 7 indicating the 802 1P value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 7 representing the 802 1P value in the IP Deskphone Media RTP packets
357. the IP Deskphone connects to an Avaya Server The extra line Token Type is displayed if a feature requests a token SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 273 Licensing License Tokens License Mode Node Locked License status Active Token type Standard License warranty 2009 12 31 FY build date 2009 03 31 FW contract date 2009 03 31 Tokens required 1 Tokens requested 1 Tokens acquired 1 Tokens remaining 4 Refresh aoe ee es ee Figure 65 Node locked license mode license information for Standard token connected to Avaya Server The status of the standard token can be one of the following e Active e Inactive A standard token can be inactive for one of the following reasons e Insufficient token e License expired Invalid or no license file The following figure is an example of an invalid or no license file 274 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Evaluation period 1 License Mode Node Locked Status Invalid or No License File 2 Tokens Requested 3 3 Tokens Acquired 0 4 Licensed Features 2 Figure 66 License information Invalid or no license file Evaluation period When the IP Deskphone arrives from the factory it has a 31 day evaluation period This period allows users to try licensed features before they actually purchase the tokens Any time the user load
358. the programmed presence state the account is set back to the Connected presence state e If the account is not already set to the programmed presence state the account is set to the programmed presence state SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 145 Features After you press the all accounts Presence programmed key e If all accounts are already set to the programmed presence state all accounts are set to the Connected presence state e If all accounts are not already set to the programmed presence state all accounts are set to the programmed presence state As like the Call Forwarding keys if you do not perform any Presence operation you can use the single and all keys as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone and all states are applied by sending a message to the SIP proxy which can choose to not accept the change As a result it is possible for a set all presence operation to not configure all accounts to the programmed presence if you press the Presence key again another attempt is made to apply the programmed presence to all accounts It is more effective to program a separate Presence key to set all accounts to the Connected state Events that update presence states automatically occur for each account For example the On The Phone state is applied to any account that has at least one
359. tics tools Config screen Table 58 Navigation Key Action Left and right arrows Use the left and right arrows to move through the configurable fields Enter Use the Enter key to enter the editing mode for the active configurable field 312 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Ethernet Statistics Ethernet Statistics The Ethernet Statistics NI Port screen displays ethernet statistics information for Network Interface NI or PC ports such as the number of incoming and outgoing network packages and network settings To access the Ethernet Statistics NI Port screen from the Diagnostics menu choose Ethernet Statistics The following screen appears NI Link Status Up Duplex Mode Full Network Speed 1000Mb Auto Sense Negotiate Auto Negotiate Capability Yes Auto Negotiate Completed Yes Port VLAN Priority 0 Port VLAN ID 0 Packet Collision 0 CRC Errors 1 Frame Errors 1 Unicast Packets Tx 1 B Unicast Packets Rx 1 C Broadcast Packets Rx 1 D Multicast Packets Rx 1 802 1x Status EAP Status Disabled Reset Figure 78 Ethernet Statistics NI Port screen The following is an example of Ethernet Statistics for the IP Deskphone 1 2 3 4 NI Link Status Up Duplex Mode Full Network Speed Auto Sense Negotiate 1000Mb Auto
360. tion Up and down arrows Use the up and down arrows to scroll through a list of statistics information Advanced Diag Tools With the Advanced Diag Tools option you can modify the following parameters e Auto Recovery e Port Mirroring To access the Advanced Diag Tools screen from the Diagnosticss menu choose Advanced Diag Tools 318 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Advanced Diag Tools The following screen appears Auto Recovery V Port Mirroring Figure 82 Advanced Diag Tools screen The following table describes the function of the context sensitive soft keys for the Advanced Diag Tools screen Table 67 Context sensitive soft keys for the Advanced Diag Tools screen Context sensitive soft key Action Apply Invokes the selected service Return Dismisses the dialog box and returns you to the Diagnostics menu The following table describes the function of the Navigation keys for the Advanced Diag Tools screen Table 68 Navigation Key Action Up and down arrows Use the up and down arrows to scroll through a list of statistics information Enter Use the Enter key to enter the editing mode for the active configurable field or change the value for check boxes Port Mirroring The Port Mirroring field behavior depends on the device configuration flag defined by the adm
361. tistics is also available for the user to view on the IP Deskphone by selecting the Audio soft key and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Deskphone with SIP Software to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VQMON_PUBLISH parameter in the device configuration file see VQMon configuration commands on page 88 2 Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Configure VQMON_PUBLISH_IP through the device configuration file see VQMon configuration commands on page 88 b Configure PVQMon IP in Device Settings see Manual provisioning parameters on page 121 3 Configure the remainder of the VQMon parameters in the device configuration file see VQMon configuration commands on page 88 These parameters provide threshold information to the IP Deskphone with SIP Software A report is sent to the server when these thresholds are exceeded SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 129 Features Server set up The IP Deskphone with SIP Software works with Telchemy server software The name of the software is SQmediator and is available through Telchemy http www telchemy com The minimum version required is release 1 0 How VQMon works 130 The I
362. to access the provisioning server at the same time By default the automatic update feature is disabled see AUTO_UPDATE_TIME_RANGE x the time after midnight that the automatic update occurs This parameter is the range in hours from the AUTO_UPDATE_TIME where an IP Deskphone checks for updates from the server The default range is 1 hour x the range in hours when the IP Deskphone checks for updates from the server The range can be from 1 to 6 hours This parameter is used to configure the IP Deskphone to activate Avaya conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is RFC3261 MCS the typical attended transfer used by Avaya proxies MCS uses a conference server to do the attended transfer RFC3261 the standard method of a transfer This method does not involve a conference server This parameter is a command used to select different protocols for IP Deskphone redirection The default setting is MCS MCS when the IP Deskphone receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Deskphone is moved to a new system proxy registrar and all subsequent messages are sent to the new address RFC3261 the IP Deskphone assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Deskphone trie
363. to transmit mixed MIME types for successful transferring of the location information 5 Configuring the proxy with emergency user name and password e You must have configuration access to the proxy to arrange for an emergency user if this manner of implementation is chosen The emergency user and password at the proxy side must be identical to the emergency user and password that every IP Deskphone is configured with Otherwise you cannot make an emergency call without logging on Characteristics of emergency calls During an active emergency call the user cannot make outgoing calls e is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a Call waiting tone e cannot transfer join or conference the emergency call place the emergency call on hold or park the emergency call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the emergency call Only an emergency center or operator can disconnect the emergency call If the user attempts to disconnect after the call has been made the IP Deskphone switches to loudspeaker If the loudspeaker mode is already on the connection remains cannot change Audio Quality e can reply to IM pop ups which are operational during an emergency call During an emergency call the keys function as follows e the Services Inbox Outbox Address Book Mute and Hold keys are all disable
364. tributor or reseller 00 14 Getting product training cceeeeceeeeeeeeeeeeeeeeeeeeaees 413 Getting technical documentation cccccceeeeseees 13 Getting technical support from Avaya cccceeeeees 14 l Identify the current version of UNIStim Software 109 November 2012 347 WIM AGES has cisveduie de n aaa di 152 Installation OVerviewW ccsceececcesesscceseneeceeceasseeeeseaees 22 Installing the IP Deskphone eeeeeeeeeeeeeee 105 R IP Deskphone diagnostics cseeeeeeeeeeseeeeereteeeee 303 o IP Deskphone Getting Started Card DEETAN EAEE nen 21 Re authorization naanannnnnnannannanannanaaannnnnanannanaanannannaanannn 193 IP Deskphone restrictions ccccccceeeeeeeeeeeeeeeeeeeeeee 199 IP_OFFICE_ENABLE seeren 9 S L SCrEENSAVET oo cece cccccccecccceeceeceeeeeeceeseeeseeseseseesseeseenenees 151 Licensable features ccccccccssseeceececeeeeeeeeeeeeeeaeaaes 269 metadata ie Seger ete ne SEE ee ee a Local Diagnostic Tools 0 ccccccssseeceeeeesssteeeeeeeeees 305 Gaara Reale anler Proca sc 216 M Security Policy file cccccssseeceeeeeeeseeesennaeees 119 249 Server and network configuration commands 41 MADN 148 150 Server unreachable after power UP ssscccceeeeeees 303 Mandatory keywords in the provisioning file 28 E es ine pena tea ene aaa aaa MAX_APPEARANCE c esessesessesesseestsses
365. ts e The root certificate must be exportable in PEM format without the private key e The CA must be capable of issuing a Signing Certificate with the above attributes and an exportable private key This requirement can require additional CA configuration Often in commercial CAs the private key is not exportable by default However the Signing Certificate private key is only required if the CA does not provide built in support for the creation of detached PKCS7 signatures Signing scripts You can use the following scripts to generate a signed file using OpenSSL version 0 9 8a or greater on Linux or Windows The input requirements in the script include e Unsigned data file Validity fields Certificates e Public Signing Certificate e Private Key for the Signing Certificate Important e The signing certificate and associated private key must be exported from the Certificate Management system Some Certificate Management systems for example Microsoft CA Server restrict the ability to export the private key You must take care when you generate certificates to ensure that you properly configure the ability to export 260 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Signing scripts You should sign the file in a secure environment because the signing certificate private key must be accessible If the private key is password protected you must enter this password to
366. ts of the speed dial list This file is similar to the dialing plan file It needs to be properly configured and uploaded to the IP Deskphone through provisioning The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST_KEY_INDExX to hold the Speed Dial List If the key defined for use by the Speed Dial List is already in use the key is overwritten and the key is assigned speed dial list functionality The Speed Dial List feature key then uses the label that is provisioned in SPEEDLIST_LABEL which cannot be modified by the end user x label This parameter is a feature key label used by the speed dial list feature key The default value is SDL This parameter defines the maximum number of possible active calls on the IP Deskphone The values are 1 to 12 The default value is 10 x the maximum number of possible active calls This parameter defines the maximum number of available Busy Lamp Field BLF calls on the IP Deskphone The values are 1 to 10 The default value is 10 x the maximum number of available Busy Lamp Field BLF calls The MAX_BLFCALLS parameter value cannot be greater than the MAX_APPEARANCE parameter value If the value of the MAX_BLFCALLS parameter is greater than the value of the MAX_APPEARANCE parameter the value of the MAX_BLFCALLS parameter is reduced by force and takes the value of the MAX_APPEARANCE 72 SIP Software for Avaya 1100 Series IP Deskphones Ad
367. ts users when their user profile is first created unless the FORCE_CFWD_NOTIFY flag is also used The default setting is NO SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 63 Configure the provisioning server FORCE_CFWD_NOTIFY YES NO DISPLAY_CALL_SNDR_IM_KEY YES NO ALPHA_ORDER_LOC_LIST YES NO ENABLE_SERVICE_PACKAGE YES NO CONFERENCE_URI x lt URI gt YES a brief ring splash plays when a call is forwarded NO the ring splash does not play This parameter allows the administrator to force the behavior of the DEFAULT_CFWD_NOTIFY value on all users who login to the IP Deskphone The default setting is NO YES the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user NO the configuration value is not forced into effect for the user This parameter allows the administrator to display or hide the Call soft key when viewing Instant Messages IMs The default setting is YES YES the Call soft key is displayed NO the Call soft key is not displayed This parameter allows the administrator to specify whether the Location list should be sorted or not The default value is YES YES the list should be sorted NO the list is displayed as is This parameter toggles the subscription to the call server service package When the IP Deskphone connects to a call server that does not recognize the service package the subs
368. tted A Hotline Phone does not know the Hotline target and relies on the server to replace the To field of all INVITE messages sent from the Hotline Phone with the Hotline target to complete the call Important You cannot place calls if the server is unavailable during an upgrade Making a Hotline call A call to a Hotline target is automatically placed when an off hook condition occurs or when you press digits during idle on hook and then lift the handset Hotline Service allows only one hotline user to login to the Hotline Phone The Multiuser Login feature is restricted to one user only SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 171 Features Hotline service restrictions Because the Hotline Phone is a dedicated IP Deskphone used only for Hotline service certain features are restricted on the Hotline Phone The following is a list of features on the IP Deskphone that are restricted on the Hotline Phone e Call Transfer e Call Forward e Voice Mail e Call Park e Instant Messaging e MLPP e E911 call The display of each feature that is restricted on the Hotline Phone is blocked Provisioning Hotline Service configuration is obtained from the Hotline Service Enable parameter from the service package or the device configuration file The service package takes precedence over the device configuration file Service Package You can turn Hotline Service on or off through the S
369. tware to the minimum required UNIStim software Use either of the following two methods to upgrade UNIStim software 110 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Upgrade to the minimum UNIStim Software 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim software Refer to the appropriate documentation for your Call Server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Configuring the TFTP server 1 The IP Deskphone always executes the TFTP download at bootup if a TFTP IP address is configured on the IP Deskphone after being initiated by the telephony Call Server 2 Go to the TFTP server and create the 11xxe cfg provisioning file The 11xxe cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 9 Sample 11xxe cfg provisioning file FW DOWNLOAD_MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the software download of 0625C23 bin 3 Download and copy the software to the TFTP server directory To download the UNIStim software for the IP Deskphone from the Avaya Web site a Go to http Awww avaya com support b Log on to the Avaya Web site with a valid Avaya User ID and Password The Support page appears c Enter the
370. ue 20 characters The administrator is prompted to enter the EAP ID EAPID2 when EAP PEAP is selected If the administrator only enters the ID 1 value the ID 2 has the same value as ID 1 minimum value 4 characters maximum value 20 characters The administrator is prompted to enter a password when EAP PEAP and EAP MD5 are selected minimum value 4 characters maximum value 12 characters 46 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Server and network configuration commands CA IP address This parameter is the IP address of the Certificates Server CA_DOMAIN phone name This parameter is the IP Deskphone phone name minimum value 4 characters maximum value 12 characters HOST_NAME hostname This parameter is the IP Deskphone host name minimum value 4 characters maximum value 12 characters SIP_UDP_PORT 1024 to 65535 This parameter configures the listening port for incoming 0 UDP requests The default value is 5060 minimum value 1024 maximum value 65535 Disabled 0 SIP_TCP_PORT 1024 to 65535 This parameter configures the listening port for incoming 0 TCP requests The default value is 5060 minimum value 1024 maximum value 65535 Disabled 0 SIP_TLS_PORT 1024 to 65535 This parameter configures the listening port for incoming 0 TCP requests The default v
371. uest The values are 0 1 and 2 The default value is 0 November 2012 77 Configure the provisioning server SET_RESP_REFRESHER x PORT_MIRROR_ENABLE YES NO MEMCHECK_PERIOD seconds DOS_PACKET_RATE pps DOS_MAX_LIMIT pps DOS_LOCK_TIME seconds 78 SIP Software for Avaya 1100 Series IP Deskphones Administration 0 indicates that the refresher is omitted 1 indicates that the refresher is configured to UAC 2 indicates that the refresher is configured to UAS This parameter indicates what refresher value is configured in the 200 OK response The values are 0 1 and 2 The default value is 2 0 indicates that the refresher is omitted only valid when SET_REQ_REFRESHER is not equal to 0 1 indicates that the refresher is configured to UAS 2 indicates that the refresher is configured to UAC This parameter enables or disables the Port Mirroring feature The default value is NO YES the Port Mirroring prompt in the Advanced Diag Tools dialog is enabled and can be modified NO the Port Mirroring prompt in the Advanced Diag Tools dialog is disabled dimmed and cannot be modified This parameter determines the time period in seconds when the Memory monitor wakes up after re start or the last memory check attempt The values are 1800 0 5 hrs to 86400 24 hrs The default value is 86400 24 hrs This parameter determines the maximum number of packets per
372. ultiple emergency numbers See the chapter Emergency Services on page 175 for information on the handling of Emergency calls by the IP Deskphone with SIP software An example of a dialing plan is provided below 94 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Create the Dialing Plan file on the provisioning server n yourcompany com t 300 s 0 DIGITMAP Operator call 0 O amp amp sip Sn user phone amp amp DIGITMAP Help Desk 411 411 amp amp sip Sn user phone amp amp DIGITMAP Emergency call 911 911 amp amp sip Sn user phone amp amp t 100 Emergency DIGITMAP Private intra location call no access code 0496 x 3 0496 x 3 amp amp sip n user phone amp amp DIGITMAP Public local call access code 9 9 A 1 x 9 9 41 x 9 amp amp sip S n user phone amp amp DIGITMAP Private Intra company Call access code 6 6 10 x 6 6 10 x 6 amp amp sip n user phone amp amp DIGITMAP Public national call access code 61 61x 10 61x 10 amp amp sip Sn user phone amp amp DIGITMAP Public international call access code 6011 6011x 7 15 6011x 7 15 4 amp amp sip Sn user phone amp amp t 8000 Figure 5 Sample dialing plan Dialing function description Dialing plan If the IP Deskphone encounte
373. unable to contact the e TCP sending requests to the the protocol server it waits a only server configured period of time Server before attempting to UDP reconnect TCP TLS IP The IP Deskphone only The IP Deskphone If the IP Deskphone is Deskphon has TLS configured for registers using SIP over unable to contact the e TLS sending requests to the TLS If a device server it waits a only server The IP certificate is provisioned configured period of time Server Deskphone must have a and the server is before attempting to UDP device certificate configured for mutual reconnect TCP installed if the server is authentication then the TLS configured for mutual IP Deskphone provides authentication a certificate during the TLS handshake Otherwise server only authentication is used UDP Unsupported Unsupported Unsupported TLS unsupport ed IP The IP Deskphone The IP Deskphone If the IP Deskphone is Deskphon attempts to contact the registers the same as if it unable to connect to the e TCP server using TLS first was configured for TLS server using TLS it TLS because TLS has higher only attempts to connect Server priority than TCP using TCP If attempts to UDP connect using TLS and TCP TCP fail the IP TLS Deskphone waits a configured period of time before attempting to reconnect IP The IP Deskphone The IP Deskphone If the IP Deskphone is Deskphon attempts to contact the registers the sam
374. uration commands SERVER_IP1_1 SERVER_IP5_2 SERVER_IP1_2 SERVER_PORT1_1 SERVER_IP2_1 SERVER_PORT1_2 SERVER_IP2_2 SERVER_PORT2_2 SERVER_PORT4_1 SERVER_PORT4_2 SERVER_PORT5_1 SERVER_PORT5_2 SERVER_TCP_PORT1_1 SERVER_TCP_PORT1_2 SERVER_TCP_PORT2_1 SERVER_TCP_PORT2_2 SERVER_TCP_PORT3_1 SERVER_TCP_PORT3_2 SERVER_TCP_PORT4_1 SERVER_TCP_PORT4_2 SERVER_TCP_PORT5_1 SERVER_TCP_PORT5_2 SERVER_PORT3_1 SERVER_PORT3_2 DNS_DOMAIN SERVER_TLS_PORT1_1 SERVER_TLS_PORT1_2 SERVER_TLS_PORT2_1 SERVER_TLS_PORT2_2 SERVER_TLS_PORT3_1 SERVER_TLS_PORT3_2 SERVER_TLS_PORT4_1 SERVER_TLS_PORT4_2 SERVER_TLS_PORT5_1 SERVER_TLS_PORT5_2 SIP_PING SSH REG_REFRESH_INTERVAL SFTP SIP_UDP_PORT SSHID SIP_TCP_PORT SSHPWD SIP_TLS_PORT CONTACT_HDR_PORT_CS1K REGISTER_RETRY_TIME SFTP_READ_PATTERNS SRTP_WRITE_PATTERS HASH_ALGORITHM REGISTER_RETRY_MAXTIME EAP IPV6_ENABLE EAPID1 PREFER_IPV6 EAPID2 IPV6_STATELESS EAPPWD IPV6_ENABLE_GUI CA SRTP_ENABLED CA_DOMAIN SRTP_MODE HOST_NAME SRTP_CIPHER_1 DOD_ENABLE SRTP_CIPHER_2 CACHED_IP_ENABLED PCPORT_ENABLE MLPP_NETWORK_DOMAIN MLPP_PRECEDENCE_DOMAIN LLDP_ENABLE FAIL_BACK_TO_PRIMARY CE IP_OFFICE_ENABLE Feature VMAIL DEF_LANG configuration VMAIL_DELAY MAX_IM_ENTRIES commands USE PUBLISH _FOR_PRESEN MAX_ADDR_BOOK_ENTRIES ADDR_BOOK_MODE PROXY_CHECKING AUTOLOGIN_ENABLE ENABLE_BT AUTO_UPDATE AUTH_METHOD AUTO_UPDATE_TIME BANNER AUTO_UPDATE_TIME_ RANGE FORCE_BANNER ENABLE
375. uration provides the IP Deskphone with the following features e Index of key to use as Speed Dial List You can use the following flag to disable the Speed Dial List feature by configuring the key index to less than two 2 SPEEDLIST_KEY_INDEX lt key index gt e Label to use for the Speed Dial List key SPEEDLIST_LABEL lt text gt The IP Deskphone retrieves the device configuration through provisioning and if the SPEEDLIST_KEY_INDExX flag is configured to a valid programmable key that can be used for the feature greater than one 1 and less than or equal to the available number of programmable keys the following events occur 1 The IP Deskphone checks for a previously loaded Speed Dial List file a file containing the contents of the speed dial list which must be properly configured and uploaded to the IP Deskphone through provisioning 2 The IP Deskphone parses the file and configures the feature key specified by SPEEDLIST_KEY_INDEX to hold the Speed Dial List 3 If the key defined for use by the Speed Dial List is already in use the defined key is overwritten and is assigned Speed Dial List functionality 4 The Speed Dial List feature key uses the label that is provided in SPEEDLIST_LABEL and cannot be modified by the end user The following screen describes the feature key used by the Speed Dial List in the feature key programming interface 154 SIP Software for Avaya 1100 Series IP Deskphones Administration Nove
376. ure can require you to configure the PROMPT_AUTHNAME_ENABLE value to YES in the device configuration file This enables a prompt that requires you to enter an Authentication ID that is different from the Login ID For example CS 1000 requires an Authentication ID to find a corresponding TN and a Login ID to find a key enabling PROMPT_AUTHNAME_ENABLE creates a prompt for the authentication ID When you configure Multiuser consider the following parameters MAX LOGINS represents the number of user accounts that can log on at the same time Configure MAX_LOGINS to any value greater than one the default is 24 e Configure DOD_ENABLE to NO a secondary user cannot log on if DOD_ENABLE is enabled The default value is No e The SELECT_LAST_INCOMING parameter determines call selection when multiple calls are in the Ringing state If you configure SELECT_LAST_INCOMING to NO the first selected call remains the selected call as new calls are added to or drop from the list of ringing calls If you configure this value to YES the selected call becomes the ringing call last added to the list The default value is NO Initial logon To logon for the first time you must enter a user name and password and specify if the logon is permanent or not On the logon screen you can choose which domain you want to access and change the language you want to use You can use the Domain key only to select a domain from the configured list you cannot modify dom
377. ure_file aa LUON You can use other Certificate Management systems if the system includes the ability to generate a detached signature SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 261 Certificate based authentication 262 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Chapter 16 Licensing A license is a right to use granted by Avaya that the customer purchases to enable the features on the IP Deskphone A license contains at least one entitlement and can contain more than one entitlement A license usually has an expiry date and is keyed for a specific license server An entitlement is the most basic component of a license and represents a single instance of a right toa particular feature or capability Entitlements are feature related information passed to the server through licenses Entitlements are also known as tokens or keycodes On Avaya IP Deskphones the licensing solution uses the Embedded Server Model In this model the licensing server is embedded on the IP Deskphone and executes on the phone There is a one to one relationship between the license file and IP Deskphone There are no multiple IP Deskphones per server in the embedded server model each IP Deskphone has its own embedded server The IP Deskphone does not have to connect to a remote server to obtain tokens instead it calls the license server locally
378. uring SIP traffic using TLS Connection persistence Connection persistence allows the IP Deskphone to establish a connection and monitor the connection for failure by using keep alive requests The IP Deskphone establishes connection with the proxy using the commonly accepted ports Periodically based on a configured timer value the IP Deskphone issues a request to the server to verify that the connection with the server at the TCP level is still active When the IP Deskphone discovers that the keep alive packet has not been answered it attempts to reestablish a connection with the proxy If this is successful the IP Deskphone reregisters with the proxy and sends a new subscription requests where appropriate If it is not possible to reestablish the connection the IP Deskphone falls back into a state where connection attempts SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 201 Security are tried periodically based on random but increasing time periods in order to give the server adequate time to recover SSH and secure file transfer The Secure Shell Handler SSH is a widely used protocol for providing secure logon access to run commands remotely To establish a connection you must access the SSH capable client and know the user name and password that is configured on the IP Deskphone through the use of the provisioning system Secure File Transfer Protocol SFTP lets the administrator securely l
379. us screen Device Certificates screen The Device Certificates screen displays a list of subject Common Names CN of device certificates as shown in the following figure 242 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Certificate Administration CN vrarw devicesenver2 com CN vranw devicesenver3 com Figure 50 Device Certificates screen The administrator can delete the certificate in the details screen by using the Delete context sensitive soft key Deletion does not happen automatically the IP Deskphone displays a warning confirmation screen The following table describes the function of the context sensitive soft keys for the Device Certificates screen Table 43 Context sensitive soft keys for the Device Certificates screen Context sensitive soft key Action View Displays the information of the selected Device Certificate which includes the following Common Name CN e Serial Number SN e Usage e Expiry Date e certificate profile index e Status such as OK or Expired Back Returns you to the previous screen CN wanw deviceserverl com SN 42 42 10 24 DOF9 CE Usage EAP TLS Expiry 7 28 2009 Profile Index 0 Status OK Delete Figure 51 Device Certificate details SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 243 Certificate based authentication Th
380. utomatically for the IP Deskphone About this task Perform the following procedures to configure all parameters or specific parameters using automatic provisioning Procedure 1 Press Auto on the Configuration page to switch to the Auto Provisioning page 2 Perform one of the following actions e Press the AllMan soft key to change all parameters to be auto provisioned e Use the dial pad to enter the number associated with the parameter or use the navigation keys to scroll and highlight the specific parameter up down navigation takes you from group to group while left right navigation takes you from item to item Press the Enter key to check the parameter making it Auto provisioned SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 119 Provisioning the IP Deskphones 3 To exit and save press the Config key to return to the Device Settings page then press Apply Auto Provisioning parameters Use the keys in the following table to provision the parameters for the IP Deskphones Table 12 Keys and descriptions Key Description Check box select or clear Auto checked Manual unchecked Dial pad Enter number of index to jump to option Up Move up a group index Down Move down a group index Right Go to next item Left Go to previous item Enter Select or clear the check box for item or group Config Return to manual configuration page Al
381. vaya IP Deskphones parts list cccsseeeeeeeeeees 25 B background issan G a 153 Cc Call Origination BUSY cccceeeeeeeeeeceeeeeeeteeeeeeeees 193 certificate requirements cccccceeeeeeeeeeeetteeeteeeee 205 Certified Trust List oo ccecsssssesssesseseseceeeeeeeeeeeeeess 238 Checking the UNIStim software version on an IP Deskphone in USE ssec 109 Checking the UNIStim version on a new IP Deskphone sie ticuuitdaneaumuredu A A 109 Communication Server 2000 s es 150 Communication Server 2100 seeen 150 Configuration file cccecccccccceeeesesteeeeeeeeeeeeeesensnaeeees 28 Configuring the provisioning server n se 27 Configuring the TFTP Server oo eee eeeeeeeeneeees 110 connection persistence ceeeeeee eee e eee eeeeeeeeeeteeeee 201 Connection persistence cceeeecseeceeeeeeesereeeeeeees 201 Connections on the IP Deskphone n s 105 Convert SIP FW to UNIStim FW ose 115 Converting UNIStim software to SIP Software 113 Converting UNIStim software to SIP Software using PUP tasted vccteevtsch attend nadertat anced teniewieed 113 Create the device configuration file on the provisioning SGI Cliche cree an E ce 35 Creating the SIP provisioning file on the provisioning SOV OM oe E 28 MN eras oases ewes fates ces E E aeheats 238 SIP Software for Avaya 1100 Series IP Deskphones Administration Custom banner problem ccccceecsssteeeeeeeeeessnaees 303 CUSL
382. vilo 0 divwhi 0 sr 1000ff01 pe 803d0c7c Task Trace 803e7610 vxTaskEntry c kbdhsSetKey 0 0 0 0 8004bbfc kbdhsSetKey 350 bemOsSleep 2 eeeeeeee eeeeceee eeeeeeee 8004eecc bemOsSleep 18 taskDelay 81cfeae0 8037304 81cfeb40 31 a6ffe0 value 0 0x0 Figure 90 Example of the ECR log file continued 340 SIP Software for Avaya 1100 Series IP Deskphones Administration Comments infodev avaya com November 2012 Diagnostic Logs SIP log file The SIP log file registers incoming and outgoing SIP packages and each package is logged as a record There are two sections e The first section requires mandatory information for each record including type of the package incoming or outgoing time stamp software version e The second section contains the content of the package in the text format The following is an example of the SIP log file PDT gt prtlog 1 gt example of the SIP log file SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 341 Diagnostics and troubleshooting ROOK SIP LOG FILE OOK Record 001 SIP_MSG_OUT Logged 11 26 2007 02 46 45 Firmware B221C61 INVITE sip 2114 10 25 200 148 SIP 2 0 From sip 2110 10 25 200 148 tag 2c 1737 To sip 2114 10 25 200 148 Call Id call 1045244621 19 10 25 200 218 Cseq 1 INVITE Contact lt sip 2110 10 25 200 218 gt Content Type application sdp Content Length 308 Accept Language en Allow INVITE
383. ween 1 and 63 representing the DSCP value in the provisioning packets for flash precedence and priority level voice call If the value is 1 the DSCP value is retrieved from the Service Package The default value is 42 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets for immediate precedence and priority level voice call If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets for priority precedence and priority level voice call If the value is 1 the DSCP value is retrieved from the Service Package The default value is 45 x a value from 1 to 63 indicating the DSCP value This parameter uses a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets for OA amp M precedence and priority level voice call If the value is 1 the DSCP 84 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Tone configuration commands value is retrieved from the Service Package The default value is 18 x a value from 1 to 63 indicating the DSCP value Tone co
384. when e the outbound call is cancelled by pressing Goodbye and the IP Deskphone goes back to the idle state e the receiver is placed on hook and the IP Deskphone goes back to the idle state e an outbound call is placed and that outbound call rings e an outbound call is placed and receives a busy signal Re authorization When a user is logged in to an IP Deskphone and the administrator changes the user password any attempt by the user to place a call or network request is responded to with an error message When the Re authorization feature is enabled and a user password is changed by the administrator the user can while attempting to make a new call enter the new password when prompted without having to log out of the IP Deskphone If the new password is entered correctly the call is placed and the password is updated on the IP Deskphone If an incorrect password is entered then an error message is displayed the user hears a busy tone and the IP Deskphone returns to the idle state Speakerphone Exclusive to 911 Emergency If this feature is enabled speakerphone is allowed only for making 911 Emergency calls or receiving calls from the 911 Emergency operator The speakerphone restriction is applicable to both the Handsfree key and line keys As well when this feature is enabled e the Answer soft key is not displayed for an incoming call e the user cannot answer a call by pressing the Handsfree key or line key except for
385. which can be used to sign the a resource file using scripts For information about signing scripts see Note The above commands are examples of commands that create the files signing_req pem signing_key pem and signing_cert pem with 365 days lifespan You can change these names and the lifespan days File signing A file is signed by appending a digital signature which is created using a Signing Certificate The Signing Certificate must either be directly issued by a CA root certificate installed on the SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 259 Certificate based authentication phone or there must be a certificate chain that can be followed which ends with a CA root certificate installed on the IP Deskphone In either case there must be a trust anchor on the IP Deskphone which can verify the authenticity of the Signing Certificate The file signing certificate requires the following minimum attributes e Version 3 e Key Usage Digital signature e Extended Key Usage Code signing secure e mail e Key 1024 or 2048 bits In addition the Signing Certificate cannot be a self signed root certificate and must have a valid Subject Key Identifier and an Authority Key Identifier which uniquely identifies the issuing certificate You can use many commercial CAs Open source CAs such as OpenSSL and EJBCA to create and manage these certificates The CA must meet the following requiremen
386. witch requires 802 1x authentication the IP Deskphone is blocked from the network and the administrator must enable the EAP feature on the IP Deskphone and configure a DevicelD and Password if required to access the network after the IP Deskphone is successfully authenticated Or the administrator can plug the IP Deskphone to an EAP disabled port on the Layer 2 switch EAP MD5 EAP MD5 allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID and password If the IP Deskphone fails to authenticate to the RADIUS server the IP Deskphone displays a EAP Authent icate Fail message and the IP Deskphone cannot access the network EAP TLS EAP TLS allows the IP Deskphone to authenticate to the RADIUS server before the IP Deskphone can access the network This procedure requires a user ID root certificate and device certificate The root and device certificates must be installed on the IP Deskphone before using this feature The customer root certificate can be installed using SIP configuration file For more information see Trusted Root certificate on page 232 The device certificate can be installed using the PKCS 12 download method For more information see Installing a device certificate using PKCS12 on page 235 If the IP Deskphone fails to authenticate to the RADIUS server or to install the required certificates the IP Deskphone displays a EAP
387. xeSIP cfg Image file size Individual images cannot exceed 512 MB for the Avaya 1140E IP Deskphone and Avaya 1165E IP Deskphone Images cannot exceed 128 KB for the Avaya 1120E IP Deskphone Image size The IP Deskphone is not capable of resizing image files Therefore images must be sized according to the following table prior to loading them on the IP Deskphone Table 16 Image size IP Deskphone Image size 1120E 240 x 88 1140E 320 x 160 1165E 320 x 240 152 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Speed Dial List Animated screensaver for the Avaya 1165E IP Deskphone Several images can be loaded and quickly displayed one after the other on the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone provides the ability to display several images for example 100 images in quick succession giving the impression of a moving image on the display screen A background can be loaded and displayed behind the animated screensaver In order for this functionality to work the syntax of the image must be as follows ABIG x _ image_name xyy png x the number of the animated screensaver group image_name the name of the image xyy the sequence number of the image ABIG x the number of the animated background group D_bekrrnd_ image_name png image_name the name of the image For example e abig1_su
388. y calculates the DST time at the appropriate date and converts the time to and from DST The calculations used are based on the new rules applicable to DST in 2007 The IP Deskphone is programmed to use the North American DST scheme The default value is YES YES enables Daylight Savings Time default NO disables Daylight Savings Time TIMEZONE_OFFSET x This parameter is used to configure the current time zone offset from GMT in seconds TIMEZONE_OFFSET takes a number as a parameter For example TIMEZONE_OFFSET 25200 configures the time zone offset to MST which is GMT 7 7 3600 25200 seconds Table 5 Time zone offset Location Time zone offset seconds GMT 10 00 Hawaii 36000 GMT 09 00 Alaska 32400 GMT 08 00 Pacific time 28800 US and Canada GMT 07 00 Mountain time 25200 US and Canada GMT 06 00 Central time 21600 US and Canada a a SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 57 Configure the provisioning server FORCE_TIME_ZONE YES NO IM_MODE ENCRYPTED TEXT SIMPLE DISABLED Location Time zone offset seconds GMT 05 00 Eastern time US and Canada 18000 GMT 04 00 Atlantic time US and Canada _ a a 14400 GMT 03 00 Brasilia Buenos Aires 10800 GMT 00 00 Greenwich Dublin Lisbon London GMT 01 00 Amsterdam Be
389. y pressing the Mute key on the IP Deskphone The following image is an example of a notification indicating an auto answered call Lnl John 1 26 Cam From Jane jane macadamian com Subj Auto Answered Action Serves Audio st Fa Figure 35 Example of a Notification screen indicating an Auto Answered call When a call is auto answered and the handset is on the hook the handsfree key is activated If there is an active call when an auto answer request is received the active call is placed on hold and the incoming call is answered If a user who is not pre granted authorization requests a call to be automatically answered on the IP Deskphone the call is not automatically answered and is treated as a normal call the IP Deskphone rings and the user answers it manually Configuring the PC Client Softphone Enabling the interworking feature in the IP Deskphone device configuration file allows the user to pre grant authorization to other users and to configure the IP Deskphone to auto answer Multi Level Precedence and Preemption The Multi Level Precedence and Preemption MLPP service provides the following features e Precedence e Preemption Call Origination Busy e Re authorization e Speakerphone exclusive to 911 Emergency The MLPP service feature is supported only on SIP 3 1 and later software Users receive a service package with MLPP enabled if the service is configured for MLPP on the ARTS AS
390. y speed dial keys that receive presence information in the BLF notifications This feature is provisioned using BLF_ENABLE and BLF_RESOURCE_LIST_URI Once this feature is activated properly provisioned and connected to the server that supports this feature the BLF feature can be used It is used whenever a speed dial key is provisioned on the IP Deskphone An icon is assigned to the speed dial key the status of the user is reflected in the display icon assigned to the speed dial key Meaning Trying The presence of the entity in question is ringing Confirmed The presence of the entity in question is on a call Unknown The presence of the entity in question is unknown Terminated The presence of the entity in question is not involved with any calls and is available Figure 25 Call States and corresponding Presence icons Universal Serial Bus device support The Avaya 1100 Series IP Deskphones provides a USB port located on the back of the IP Deskphone to support Universal Serial Bus USB devices 164 SIP Software for Avaya 1100 Series IP Deskphones Administration November 2012 Comments infodev avaya com Universal Serial Bus device support The IP Deskphones support the following USB devices e USB memory stick e USB headsets For corporate security purposes you can disable the supported USB devices individually or all by disabling the USB port Important Only one USB headset or one USB memory stick can be
391. ya 1100 Series IP Deskphones Administration November 2012 247 Certificate based authentication certificates then you are prompted with a Finger Print display with accept or reject options default VAL_MANUAL B If the resource file is not signed and if there are no customer certificates then you must manually enter the Finger Print value and then select Accept CERT_EXPIRE This parameter is the Certificate Expiration Policy Acceptable values for this parameter are as follows DELETE_CERT A certificate is deleted when expired A security log entry is added LOG_EXPIRE A certificate is not deleted when it expires A security log entry is added Note Even though the certificate is not deleted it still cannot be used to authenticate a file NO_EXPIRE_LOG A certificate is not deleted when it expires A security log entry is not added Note Even though the certificate is not deleted it still cannot be used to authenticate a file DWNLD_CFG_ACCEPT This Parameter defines how all TFTP configuration files are authenticated when there are no customer certificates on the IP Deskphone When there is a customer certificate installed this parameter has no effect Acceptable values for this parameter are as follows VAL_ACCEPT Unsigned and signed files are always accepted if there are no valid customer certificates VAL_MANUAL_A If the resource file is not signed and if there are no customer c

Avaya SIP Software 3.1 for 1100 Series User's Manual

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