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Avaya 1140E User's Manual

1. To force the IP Phone to start with a cached IP address press the Select key A check mark in the Cached IP box indicates that the IP Phone is forced to start with a cached IP address Table 45 Cached IP configuration Cached IP O 28 Configure the Ethernet port mode e Ignore GARP GARP requests handling The default can be overridden by pressing the Select key which places a check mark in the box SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 120 Device Settings on the IP Phone 1140E with SIP Firmware I ee Table 46 Ethernet port mode configuration Ignore GARP O 29 Enter Provisioning Parameters Server URL Protocol Device ID and Password The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters e Server URL Enter the URL of the provisioning server in the Server URL box Table 47 Server URL configuration Provisioning Server URL 0 0 0 0 e Protocol Select either TFTP FTP or HTTP used for provisioning in the Protocol box Table 48 Protocol configuration Protocol TFTP TFTP FTP HTTP e Device ID Enter the Device ID used by the provisioning server for authentication of the IP Phone 1140E Note 1 TFTP does not require a Device ID If FTP or HTTP are used enter the information for a Device ID Note 2
2. Data Priority bits configuration Data VLAN 107 Data VLAN configuration Default error handling 141 Device configuration commands details 40 Device configuration commands list Device configuration file example 36 Device ID 109 Device ID configuration Device Settings 95 Device Settings menu parameters Device settings on the IP Phone1140E with SIP Firmware 95 Device Settings parameters 72 DHCP 104 DHCP configuration DHCP VLAN Auto discovery 73 Dialing function description 63 Dialing plan 63 Dialing plan declarations section sample 63 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 154 Index Dialing plan digit map section sample 64 Baling pan Wee On me Provisioning Identify the current version of UNIStim server 61 Firmware 81 Ignore GARP 109 Installation overview 21 IP Phone 1140E diagnostics 150 Dialing plan sample 62 dialing plan variable definitions sample 63 Disable PC Port 107 Disable PC ron Soma niano IP Phone 1140E Getting Started Card 20 peuneave ringing REMUE TE IP Phone 1140E restrictions 127 DNS configuration IP Phone 1140E with SIP Firmware DNS IP 104 Downloadable WAV files 67 Downloading SIP Firmware from the Nortel L illustration 20 Web site 87 Downloading the SIP Firmware to the Length DHCP VLAN Auto Discovery 74 provisioning server 30 LLDP configuration Downloading UNIStim Firm
3. Procedure 10 Downloading UNIStim Firmware automatically through TFTP on bootup Step Action 1 Press the Globe Services key on the IP Phone 1140E twice quickly If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 14 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from the Local Tools menu The Device Settings screen appears 3 If you are using DHCP select Full or Partial If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is set to Full or Partial the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Phone 1140E Device Settings menu This can be the provisioning server as defined in the chapter Configure the provisioning server page 29 6 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The IP Phone 1140E downloads the firmware file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the firmware image is downloaded to the IP Phone 1140E the display shows FW finished the blue LED stops flashing and the IP Phone 1140E resets SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 200
4. RINGING_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that a connection is made and a calling signal is applied to a telephone number or service point You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The following are examples of RINGING_TONE 1 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 55 e BUSY_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e FASTBUSY_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the telephone number is busy It
5. SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 Document status Standard Document version 03 09 Document date 15 September 2008 Copyright 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Sourced in Canada Nortel the Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents New in this release 7 Server Supplied User Credentials 7 Expansion module for the IP Phone 1100 Series when connected to IP Phone 1100 series SIP Client 7 IEEE 802 1ab Link Layer Discovery support 7 IP Phone 1140E with SIP firmware PRACK and UPDATE support feature 8 RFC 3581 8 RTP port configuration 9 Voice Quality Monitoring 9 Distinctive ringing and Call waiting 9 Shared Call Appearance 10 Transfer to Voice Mail 10 Other changes 10 Revision history 10 How to Get Help 13 Getting Help from the Nortel Web site 13 Getting Help over the telephone from a Nortel Solutions Center 13 Getting Help from a specialist using an Express Routing Code 14 Getting Help through a
6. page 60 Expansion module for the IP Phone 1100 Series when connected to IP Phone 1100 series SIP Client An expansion module providing 18 additional feature keys can be attached to a Nortel IP Phone 1140E with SIP firmware Up to three expansion modules can be added to the phone The feature keys in the expansion module provide the same functionality as the feature keys on the IP Phone Additionally this feature adds the ability to automatically populate the extra feature keys using the friends list or the address book as sources For more information on the Expansion module refer to S P Firmware for IP Phone 1100 Series Expansion Module User Guide NN43110 301 To provision this feature see Feature configuration commands page 42 IEEE 802 1ab Link Layer Discovery support Discovery protocols provide a mechanism to identify devices attached to a network Popular network management systems use automated discovery to obtain the topology of a network These applications detect adds and removals provide Layer 3 information and group the attached devices into IP subnets SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 8 New in this release IEEE has developed 802 1ab Link Layer Discovery Protocol LLDP a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethe
7. 135 SIP messages supported by the IP Phone 1140E SIP methods Method INVITE Supported Comments Mid call re invites for media changes also supported CANCEL Yes OPTIONS Response only Optionally used for in session DTMF signaling and Nortel call server specific NAT detection Proxy detection monitoring and Nortel call server specific firewall traversal REGISTER For user registration NOTIFY SUBSCRIBE PUBLISH For VQMon Publish SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 136 SIP messages supported by the IP Phone 1140E No support for PRACK specific early media negotiation scenarios MESSAGE Yes UPDATE Yes UPDATE messages received in an early dialog state require reliable provisional responses If PRACK is disabled or not used by a local or remote party some UPDATE operations will fail as described in RFC 3311 The support of UPDATE messages is not a configurable feature SIP responses The following SIP responses are also supported e 1xx Response Information Responses e 2xx Responses Successful Responses e 3xx Response Request Failure Responses e 4xx Response Server Failure Responses e 6xx Response Global Responses 1xx Response Information Responses The IP Phone 1140E can generate this response for an incoming INVITE if it has
8. AUTH_INT is used to configure the SIP authentication method AUTH only authenticates username password AUTH_INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner_text preconfigures the banner on the IP Phone 1140E Use a text string to set the banner For example BANNER ABC Company sets the banner to ABC Company The text string can have a maximum of 24 characters banner_text an ASCII string displayed on the screen of the IP Phone 1140E with SIP Firmware SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 48 Configure the provisioning server e FORCE_BANNER YES NO is set by the system administrator through the configuration file If FORCE_BANNER is set to YES the banner from the configuration file is reloaded each time the IP Phone 1140E powers up even if the user changes the banner manually YES causes the banner set by the administrator to override any banner set by the user NO allows the user to set the banner e DST_ENABLED YES NO enables and disables the daylight saving time mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Phone 1140E If the Daylight Saving Time feature is enabled the IP Phone 1140E automatically calculates the DST time at the appropriate date and convert
9. NO enables and disables extra security checking when incoming requests are sent to the IP Phone 1140E The IP Phone 1140E with SIP Firmware always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES means that the request must come directly from the proxy server YES is the default to enable proxy checking NO means the request can be sent directly to the IP Phone 1140E NO is only suitable in a few situations e ENABLE BT YES NO is a flag to enable and disable Bluetooth support in the IP Phone 1140E YES enables Bluetooth NO disables Bluetooth The default is NO Note that the IP Phone 1140E hardware does not support Bluetooth and this command is ignored e DEF_AUDIO_QUALITY Low Medium High is a command used for setting the default audio quality used for each new call Audio quality can be changed when the call is active If this command is not present in the configuration file the IP Phone 1140E uses High quality as its default value The possible parameters for this command are High Medium and Low If any other parameter is entered or these commands are misspelled the IP Phone 1140E uses High as the default setting The following codecs are used for each selection Low G729 ptime 30 Medium G711 ptime 30 High G711 ptime 20 AUTH_METHOD AUTH
10. ao 2 4 High Server and network SIP_DOMAIN1 SERVER_PORT3_ 2 coniiguration SIP_DOMAIN2 SERVER_PORT4_1 commands SIP_DOMAIN3 SERVER_PORT4_2 SIP_DOMAIN4 SERVER_PORT5_1 SIP_DOMAIN5 SERVER_PORT5 2 SERVER_IP1_1 SERVER_RETRIES1 SIP Firmware Release 2 0 for IP Phone 1140E Administration Copyright 2008 Nortel Networks NN43113 300 03 09 Standard 15 September 2008 38 Configure the provisioning server SERVER_IP1_2 SERVER_IP2_1 SERVER_IP2_2 SERVER_IP3_1 SERVER_IP3_2 SERVER_IP4_1 SERVER_IP4_2 SERVER_IP5_1 SERVER_IP5_2 SERVER_PORT1_1 SERVER_PORT1_2 SERVER_PORT2_1 SERVER_PORT2_2 SERVER_PORT3_1 SERVER_RETRIES2 SERVER_RETRIES3 SERVER_RETRIES4 SERVER_RETRIES5 DNS_DOMAIN DEF_USERS DEF_USER1 DEF_USER2 DEF_USER3 DEF_USER4 DEF_USERS5 UPDATE_USERS SIP_PING Feature configuration commands Feature configuration commands continued VMAIL VMAIL_DELAY AUTOLOGIN_ENABLE AUTO_UPDATE AUTO_UPDATE_TIME AUTO_UPDATE_TIME_ RANGE TRANSFER_TYPE REDIRECT_TYPE ENABLE_PRACK PROXY_CHECKING ENABLE_BT AUTH_METHOD BANNER FORCE_BANNER DST_ENABLED TIMEZONE_OFFSET FORCE_TIME_ZONE IM_MODE MAX_INBOX_ENTRIES MAX_OUTBOX_ENTRIES MAX_REJECTREASONS MAX_CALLSUBJECT MAX_PRESENCENOTE DEF_LANG MAX_IM_ENTRIES MAX_ADDR_BOOK_ENTRIES ADDR_BOOK_MODE DEF_AUDIO_QUALITY HOLD_TYPE ENABLE_3WAY_CALL DISABLE_PRIVACY_UI DISABLE_OCT_ENDDIAL FORCE_OCT_ENDDIAL SNTP_ENABLE SNTP_SERVER MADN_TIMER MADN_DIALOG SIP Firm
11. e STUN _SERVER_PORT1 port_number is the port number used corresponding to STUN_SERVER_IP1 The default port number is 3478 port_number is the port number e STUN _SERVER_PORT2 port_number is the port number used corresponding to STUN_SERVER_IP2 The default port number is 3478 port_number is the port number SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 57 VQMon configuration commands It is important to read How VQMon works page 92 before configuring the VQMON parameters VQMON_PUBLISH YES NO is the command that is used to enable or disable the publish message containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitoring PYQMoN collecting server YES enables VQMON NO disables VQMON NO is the default VQMON_PUBLISH_IP xxx xxx xxx xxx is used to set the IP address of the PVQMON server that collects voice quality monitoring metrics from the publish message This IP address is used within the report only LISTENING_R_ENABLE YES NO is used to enable or disable the alerts based on the Listening R Minor and Major Thresholds The default value is vocoder dependent using a scale from 1 lowest quality to 100 highest quality Currently default values are used based on VOCODER on a per call basis
12. 484 Address See default handling Incomplete See default handling The IP Phone 1140E does not attempt to retry the 485 Ambiguous request SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 140 SIP messages supported by the IP Phone 1140E The IP Phone 1140E can respond with this if the user is on the IP Phone 1140E and the IP Phone 1140E has reached its maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the IP Phone 1140E an error is displayed and a busy tone is played 486 Busy Here 487 Request Canceled See default handling The response is used by the IP Phone 1140E when a failed media A09 NOL Acceptable negotiation occurs The IP Phone 1140E sends and receive this message in GLARE 491 Request Pending Yes Yes conditions 5xx Response Server failure responses 5xx Response Send Receive Comments The IP Phone 1140E can send this response when a request is received but the IP Phone 1140E software 500 Internal Server is not in a correct state to handle it Error When receiving this message the IP Phone 1140E displays an error for the user 501 Not Implemented See default handling 502 Bad Gateway See default handling 503 Service Unavailable See default handling 504 Gateway timeout 505 Version Not Y
13. IP If the Proactive Voice Quality Monitor PVQMon server is available on the network enter the PVQMon IP address SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 110 Device Settings on the IP Phone 1140E with SIP Firmware NAT Traversal The next five menu items apply to configuring the NAT Traversal Method if the IP Phone 1140E with SIP Firmware is connected to the network through a Network Address Translation device or a firewall NAT Signal The IP Phone 1140E with SIP Firmware supports two methods of NAT traversal of signaling path SIP_PING and STUN The default NAT traversal method is None SIP_PING is a legacy Nortel Proprietary protocol for NAT Traversal for SIP signaling only STUN is an Internet standard for NAT traversal If the value for NAT traversal is not set to None this parameter overrides the value of the parameter SIP_PING specified by the device configuration file for NAT_SIGNALLING If the value for NAT traversal is set to None the value of SIP_PING if specified by the device configuration file for NAT_SIGNALLING is used instead NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal NAT Media The IP Phone 1140E with SIP Firmware supports STUN for media path the NAT traversal The NAT Media feature can be disabled by setting the NAT_Media field in Device Settings menu to NONE
14. No device can use the PC port to connect to the network Data VLAN Configure the Data VLAN the VLAN applicable to the PC port The behavior of the PC port is summarized in the following table PC Port incoming traffic from PC Data VLAN Result No VLAN All traffic received on the PC port is forwarded based on the MAC address The packets are not modified in any way SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 108 Device Settings on the IP Phone 1140E with SIP Firmware LLDP VLAN NAME If Data VLAN is configured and the switch is provisioned with the data VLAN Name TLV Data VLAN is configured based on the VLAN ID value received from the switch in the data VLAN Name TLV Manual value from 1 to 4094 All untagged packets received from the PC have an 802 1q header appended and the VLAN ID is set to the value that is manually provisioned in this field Any packet arriving on the PC port that is already tagged with matching VLAN ID is forwarded as is Packets tagged with different VLAN IDs are dropped Enter a value from 1 to 4094 Table 22 PC Port outgoing Data VLAN Result No All traffic received on the network port and 4095 Note that the value 4095 is not a valid VLAN ID This is intentional to ensure a proper VLAN ID is entered telephony port is forwarded to the
15. Note STUN protocol cannot coexist with Application Layer Gateway ALG Media Portals or RTP Proxy servers If STUN is selected ensure none of these devices are configured in the SIP Proxy server NAT TTL Enter the Time to Live TTL in seconds for the NATport if STUN is enabled The Nortel IP Phone 1140E with SIP Firmware pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports STUN S1 IP_ Enter an IP address for the STUN S1 IP device The STUN server must reside in the public Internet for STUN protocol to be effective STUN S2 IP Enter an IP address for the STUN S2 IP device The STUN server must reside in the public Internet for STUN protocol to be effective SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 111 Configure the device settings This section describes how to provision the Device Settings parameters regardless of DHCP mode Full DHCP Partial DHCP or No DHCP Parameters that are not needed in Full or Partial DHCP mode are grayed out on the IP Phone 1140E screen and cannot be modified Follow the next procedure to provision the Device Settings parameters on the IP Phone 1140E with SIP Firmware Procedure 13 Provisioning the Device Settings parameters Step Action 1 Press the Globe Services key on the IP Phone 1140E quickly twice The Network menu
16. PC Data VLAN on the three port switch of the IP Phone 1140E manually and automatically see Figure 12 Voice VLAN and Data VLAN page 132 If both Data and Voice VLAN s are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to networks The IP Phone 1140E receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while PC or Local Networks receive all kinds of frames When only voice VLAN is enabled on three port switch all kinds of frames go to the Network the IP Phone 1140E receives only the frames with Voice VLAN tagged and send all frames with Voice VLAN tagged PC or Local Networks receive all kinds of frames SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 132 Three port switch and VLAN functionality Figure 12 Voice VLAN and Data VLAN Enable Voice VLAN three port switch Enable Both Voice and Data VLAN on three port switch NI Port PO Data VLAN Voice VLAN Three Port Switch Enable Voice VLAN ALLVLAN s OMY Three Port Switch Enable Both Voice and Data VLAN ALL VLAN s Voice VLAN IP Phone PC Port P1 PC Port P1 PC or Local Networks PC or Local Networks Table 57 Port functions on the three port switch when VLAN is enabled Only on IP Phone Ports Voice VLAN enabled Data
17. Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 107 Table 20 VLAN Filter VLAN Filter Setting Result Enabled box is checked Traffic is forwarded to the IP Phone 1140E port based on a review of the MAC address of the packet as well as the 802 1q tag value Traffic is forwarded through the IP Phone 1140E port to the network stack of the telephone only if the packet matches the MAC address of the IP Phone 1140E and contains the Voice VLAN tag If the Automatic VLAN Discovery feature is used the filter is adjusted dynamically as the IP Phone Disabled 1140E validates the VLAN suggested by DHCP The VLAN filter is disabled by default If the VLAN filter is disabled traffic is forwarded to the IP Phone 1140E port based only on a review of the MAC address of the packet The IP Phone 1140E accepts traffic addressed to the MAC address of the IP Phone 1140E as well as any broadcast or multicast packets from any VLAN Table 21 Ctrl Priority bits 802 1Q priority bits for the control or signaling stream There is not a control priority bit prompt if 802 1Q is not enabled Media Priority bits 802 1Q priority bits for the media audio stream There is not a media priority bit prompt if 802 1Q is not enabled Disable PC Port With a disabled PC Port the IP Phone 1140E with SIP Firmware does not receive or send packets to or from the PC port
18. SIP Firmware to the provisioning server 79 Modify the SIP provisioning file 80 Upgrade to the minimum UNIStim Firmware 81 Identify the current version of UNIStim Firmware 81 Upgrade UNIStim Firmware to the minimum required UNIStim Firmware 84 Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 87 Voice Quality Monitoring 91 Feature overview 91 VQMon set up 91 Server set up 92 How VQMon works 92 End of call report 93 Session interval report 93 Alert interval report 93 Device Settings on the IP Phone 1140E with SIP Firmware 95 Introduction 95 802 1x EAP Port based network access control 98 Configure the device settings 111 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Contents 5 Multiple Appearance Directory Number Single Call Arrangement 123 Vertical services 123 Privacy 124 Feature dependencies and restrictions 124 Emergency 911 Operator control of disconnect 125 Overview 125 Location information 125 Dialing plan configuration 126 Characteristics of E911 calls 126 IP Phone 1140E restrictions 127 Service package restrictions 127 Distinctive Ringing feature 127 NAT firewall traversal 129 Three port switch and VLAN functionality 131 System overview 131 SIP messages supported by the IP Phone 1140E 135 SIP methods 135 SIP responses 136 1xx Response Information Res
19. Standard 15 September 2008 Copyright 2008 Nortel Networks 66 Configure the provisioning server Figure 10 DRegex rules a a a a a a a Entity Matches 4 4 character digits 0 9 and A D case insensitive A D only for military requirements the character the character character selector Any character in selector digit selector Any digit 0 9 not in selector rangel range2 Any character in range from rangel to range2 inclusive x Any digit 0 9 m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n at least m and at most n repetitions of previous pattern lt 3 provide captures for back reference variable back reference matches text previously matches within parentheses or the matches if parentheses is not specified comments line comments 4 4 4 4 Example Description 4 4 x Matches the digit 1 179 Matches 1 7 or 9 2 9 Matches 2 3 4
20. Subject Yes Yes Supported Timestamp Unsupported Yes User Agent Via Warning WWW Authenticate Session description protocol usage SDP Headers Supported v Protocol version Yes SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP security authentication 145 o Owner or creator and session identifier s Session name t Time description c Connection information m Media name and transport address a Media attribute lines SDP and Call Hold The IP Phone 1140E can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported Unicast UDP Yes Multicast UDP TCP No SIP security authentication Proxy to User Authentication Yes User to User Authentication No The IP Phone 1140E responds to a 401 but never challenges incoming requests with a 401 response SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 146 SIP messages supported by the IP Phone 1140E AKA No SIP DTMF Digit transport Transport type Supported RFC 2833 Yes In band tones Yes Out of band tones Yes vnd nortelnetworks digits Supported subscriptions S
21. Type 10 UTP MAU 10BT half duplex mode 11 UTP MAU 10BT full duplex mode 15 2 pair Category 5 CAT5 UTP 100BT half duplex mode 16 2 pair CAT5 UTP 100BT full duplex mode 29 4 pair CAT5 UTP 1000BT half duplex mode 30 4 pair CAT5 UTP 1000BT full duplex mode Power Via MDI MDI power support 0 Bit 0 0 Powered Device Bit 1 0 PSE MDI power not supported Bit 2 0 PSE MDI power state disabled Bit 3 0 PSE pair selection can not be controlled PSE power pair 1 Power Class 2 for 2001 2002 2004 1110 phones Power Class 3 or 2007 1120E 1140E 1150E phones Link Aggregation Aggregation status 0 the link is not capable of being aggregated and currently is not in aggregation Aggregated Port ID 0 Maximum frame size The MAC PHY supports an extension of the basic MAC frame format for Tagged MAC frames The maximum frame size is configured to 1522 LLDP MED System Capabilities Bit 0 1 LLDP MED Capabilities supported Bit 1 1 Network Policy supported Bit 2 1 Location Identification supported Bit 3 O Extended Power using MDI PSE not supported Bit 4 1 Extended Power using MDI PD supported Bit 5 1 Inventory supported The Class Type field can be configured to 3 Telephone Network Policy Discovery Application Type 1 voice Unknown Policy Flag U 1 only if the policy is unknown Tagged Flag T configure accordingly Reserved X 0 VLAN ID se
22. a header that contains a firmware load version with which this file is associated Language files are signed by Nortel and are authenticated by the firmware for security reasons Tones files are standard in the Telecommunications Standardization sector of the International Telecommunications Union ITU T The set supports custom tone files The tone files must be WAV files with the following specification A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files can be created and downloaded to the IP Phone 1140E These files are not authenticated by the IP Phone 1140E Set specific configuration files support customizing the set on a per set user level Parameters in the device configuration file can be overwritten with a set specific configuration file Mandatory keywords in the Provisioning file are e VERSION xxxxxx where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is mandatory for all sections In the FW section the firmware version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version CAUTION The version number is stored permanently on the IP Phone 1140E until a higher version number is downloaded or u
23. an FTP or an HTTP server How provisioning works Provisioning is performed without interaction with the call server The IP Phone 1140E with SIP Firmware connects directly with the provisioning server in order to retrieve firmware files and configuration files In this case the provisioning server is not to be confused with the IP Client manager on the call server The methods of provisioning are e Automatic provisioning at power up After the IP Phone 1140E powers up or is reset it checks the provisioning server for the latest files e Provisioning through user interaction The end user can manually check for updates by pressing the Services Context sensitive soft key and selecting SystemSystem In the menu select Check for Updates e Automatic provisioning at a preconfigured time The IP Phone 1140E with SIP Firmware checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following steps are taken when provisioning updates occur The IP Phone 1140E with SIP Firmware 1 connects to the provisioning server 2 retrieves the provisioning file 1140eSIP cfg from the provisioning server 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the IP Phone 1140E a new file transfer session starts SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Stan
24. believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license All other trademarks are the property of their respective owners NORTEL
25. call access code 9 9 A 1 x 9 OLS 1 x 9 4 amp amp sip n user phone DIGITMAP Private Intra company Call access code 6 6 10 x 6 6 10 x 6 amp amp sip n user phone DIGITMAP Public national call access code 61 61x 10 61x 10 4 amp amp sip n user phone DIGITMAP Public international call access code 6011 601 1x47 15 G01 1x47 15 4 amp amp sip nzuser phone amp amp t 8000 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 63 Dialing function description Dialing plan As most telephone users are used to dialing digits to indicate the address of the destination there is a need to specify the rule by which digits are transformed into a URI The IP Phone 1140E with SIP Firmware dialing plan contains two sections delimited by two percent signs Figure 7 Sample dialing plan declarations section declarations section user pre define variables and parameters section separator digit maps list of digit maps 4 In the declaration section the administrator can define the variables The variables must start with a dollar sign followed b
26. codecs but has no impact on the state of a dialog In that sense it is like a re INVITE but unlike re INVITE it can be sent before the initial INVITE has been completed This makes it very useful for updating session parameters within early dialogs RFC 3311 To provision this feature see Feature configuration commands page 42 This feature implements an extension to SIP for Symmetric Response Routing for the IP Phone 1140E with SIP firmware This extension permits the conduction of SIP dialogs through a Symmetric Network Address Translator NAT using UDP SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Distinctive ringing and Call waiting 9 This allows the phone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC 3581 In particular it enhances the capability of the IP Phone 1140E with SIP firmware to interoperate with other proxies and to work in any network configuration For this feature to work properly the receiving end device must support RFC 3581 To provision this feature see Feature configuration commands page 42 RTP port configuration This RTP port configuration feature provides options to set or change RTP ports in the Nortel IP Phone 1140E with SIP firmware RTP port configuration is available only through the provisioning server To provision this feature se
27. do the attended transfer STANDARD the standard method of a transfer This method does not involve a conference server e REDIRECT_TYPE MCS RFC3261 is a command used to select different protocols for set redirection The default setting is MCS MCS when the IP Phone 1140E receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Phone 1140E is moved to a new MCS 5100 system proxy registrar and all subsequent messages are sent to the new address RFC3261 the IP Phone 1140E assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Phone 1140E tries to register to the registrar using the existing proxy e ENABLE _PRACK YES NO PRACK is utilized to make some SIP messages reliable and requires that an ACK be sent with many SIP messages ENABLE_PRACK is often utilized to verify that early media is being received See RFC 3262 for details Note 1 ENABLE _PRACK must be set to NO when connected to the MCS 5100 Release 3 5 system Note 2 ENABLE_PRACK is provisioned after user logout NO disables PRACK and is the default value YES enables PRACK SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 47 e PROXY_CHECKING YES
28. is fast in cadence or frequency You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency 2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e CONGESTION_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the groups of lines or switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The IP Phone 1140E supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used NAT configuration commands e NAT_SIGNALLING NONE SIP_PING STUN indicates the type of protocol used for NAT traversal in the signaling port The IP Phone 1140E with SIP Firmware supports two methods of NAT traversal of the signaling path SIP_PING and STUN SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September
29. on the IP Phone 1140E This includes the DNS server IP and the Provisioning server address and protocol Full DHCP mode The DHCP server requires special configuration in Full DHCP mode The IP Phone 1140E with SIP Firmware obtains Device Settings parameters from specially configured DHCP servers The IP Phone 1140E with SIP Firmware requests the following Device Settings parameters from the DHCP server e IP address configuration for the IP Phone 1140E e subnet mask for the IP Phone 1140E IP address e default gateway for the IP Phone 1140E subnet e DNS server e Provisioning Server It is also possible to obtain the DNS IP automatically using Full DHCP mode without any special configuration of the DHCP server This means that there is no need to configure the Nortel specific Vendor Class Identifier Option 60 on the DHCP server However the provisioning server address needs to be manually defined within the Device Settings menu This configuration requires toggling to Partial DHCP mode to define the provisioning server address and toggling back to Full DHCP mode after this is complete SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Full DHCP mode 71 Configure the DHCP server to support Full DHCP mode SIP IP Phone class identifier A Nortel SIP Phone aware DHCP server is needed for Full DHCP mode For Full DHCP mode the DHCP server re
30. on the IP Phone 1140E with SIP Firmware Table 53 NAT media configuration NAT Media STUN e NAT TTL Enter the Time to Live TTL in seconds for the NAT traversal Table 54 NAT TTL configuration e STUN S1 IP Enter an IP address for the STUN S1 IP device Table 55 STUN S1 IP configuration STUN S1 IP 00 00 00 00 e STUN S2 IP Enter an IP address for the STUN S2 IP device Table 56 STUN S2 IP configuration STUN S2 IP 00 00 00 00 End SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 123 Multiple Appearance Directory Number Single Call Arrangement Note Only users of the Communication Server 2000 CS 2000 and Communication Server 2100 CS 2100 have access to the Multiple Appearance Directory Number MADN Single Call Arrangement SCA feature at this time The Multiple Appearance Directory Number MADN allows a Directory Number DN to appear on more than one IP Phone 1140E with SIP Firmware The MADN with Single Call Arrangement SCA feature allows multiple telephones to appear as a single line to a caller Any one of the IP Phone 1140E telephones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Phone 1140E with SIP Firmwar
31. retries is 3 x the domain number from 1 to 5 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 41 number_of_retries the number of retry attempts to connect to the proxy server e DNS DOMAIN domain is the DNS domain of the IP Phone 1140E e DEF_USERS x user_name allows you to enter the default user name for all domains When the device configuration file gets downloaded the default user name is used when logging in X the domain number from 1 to 5 user_name the default user name e UPDATE_USERS YES NO affects the default user names stored in the IP Phone 1140E If this flag is set to YES the default user names are overwritten each time a new device configuration file is downloaded YES the default user names are overwritten each time a new device configuration file is downloaded NO the default user names are not overwritten each time a new device configuration file is downloaded e SIP_PING YES NO The SIP_PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open When used for server heartbeat detection the IP Phone 1140E periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Phone 1140E begins a failover process
32. software and documentation for Nortel equipment open and manage technical support cases Getting Help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4Nortel 1 800 466 7835 Outside North America go to the following Web site to obtain the telephone number for your region www nortel com callus SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 14 How to Get Help Getting Help from a specialist using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or reseller contact the technical support staff for that distributor or reseller SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 15 Introduction to this guide Subject SIP Firmware Release 2 0 for IP Phone 1140E Admini
33. that a particular voice quality metric has exceeded a threshold defined in the device configuration file the IP Phone sends a message to the server indicating that there is an issue If the issue persists then the IP Phone reports another message indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Phone can send regular reports of the voice quality at time intervals defined in the device configuration file Table 16 Glossary of RTCP XR metrics Burst A period of high packet losses and or discards A burst is calculated in milliseconds Conversational R factor Voice quality metric based on burst packet loss and vocoder selection Delay One way delay which includes end to end delay jitter buffer delay and packetization delay Delay is calculated in milliseconds Inter arrival jitter The variation in packet arrival times due to transmission routing queuing delay through the network Jitter is calculated in milliseconds Listening R factor Voice quality metric based on burst packet loss transmission delay and burst loss SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks How VQMon works 93 Media Information Unit MIU is a concept from VQMon An MIU can be any size down to a 10 millisecond 8 sample bl
34. the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as a parameter This is the default link for a new user profile only Individual users can customize the link through Prefs Message Options Voice Mail Settings This command has no effect on the user profiles after it is created vmail_number the number or URI of the voicemail server e VMAIL_DELAY x is a delay configured in milliseconds between when the voice mail server answers the call and the start of dialing the voice mail user ID The default value is 1000ms x the delay in milliseconds e AUTOLOGIN ENABLE YES NO USE_AUTOLOGIN_ID or 1 0 2 controls whether the set attempts to automatically login to the proxy server YES turns on the auto login feature NO turns off the auto login feature USE _AUTOLOGIN_ID enables the auto login id feature using the userid specified in AUTOLOGIN_ID_KEY01 and the password SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 45 specified in AUTOLOGIN_PASSWD_KEY071 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the set specific configuration file Note When using this setting the use
35. to get to the far end For example you can key in the SIP address jsmith yourcompany com to reach John Smith When the IP Phone 1140E with SIP Firmware receives this address the dialing plan is bypassed and the IP Phone 1140E simply uses the SIP URI to send a SIP INVITE to jsmith yourcompany com INVITE sip jsmith yourcompany com Entering a SIP URI address however is inconvenient for an IP Phone with SIP Firmware unless a USB keyboard is attached Also the user must explicitly press the send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Phone with SIP Firmware translates the digits entered into something that the server can understand and remaps the number entered into different URIs Some of the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls and some numbers are mapped as public long distant calls The issue is that until the IP Phone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Phone 1140E with SIP Fir
36. unsupported URI Receiving this response falls through to the default handling 406 Not acceptable 407 Proxy See 401 authentication required 408 Request timeout See default handling 410 Gone No Yes See default handling SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP responses 139 See default handling The IP Phone 413 Request entity too 1140E does not automatically retry if large a retry after header is present 414 Request URL See default handling too long The IP Phone 1140E can send this response when an incorrect 415 Unsupported content type is detected for a request Media Receiving this response falls through to the default handling The IP Phone 1140E can respond with a 420 when checking required extensions of incoming requests 420 Bad Extension When receiving a 420 see default handling The IP Phone 1140E does not retry the request 480 Temporarily See default handling unavailable Incoming requests are matched against existing dialogs If a request appears to be in dialog but does not have an existing dialog the IP Phone 1140E responds with a 481 For incoming 481 responses the default handling is used 481 Call leg transaction does not exist Default handling is used when this 482 Loop detected response is received 483 Too Many Hops See default handling
37. 0 3 5 1 0 MCS 5100 MCS 5100 with CS 1000 MCS 5100 with CS 1000 MCS 5100 with CS 1000 CS 1500 CS 2000 CS 2000 CS 2100 CS 2100 BroadSoft 14 0 1 1 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Firmware on the IP Phone 1140E Preinstallation Complete the following checklist Procedure 2 Preinstallation checklist Step Action 1 Read and become familiar with the S P Firmware Release 2 0 for IP Phone 1140E User Guide NN43113 101 and the S P Firmware Release 2 0 for IP Phone 1140E Quick Reference Card NN431 13 102 2 Ensure there is one IP Phone 1140E boxed package for each IP Phone 1140E being installed 3 Ensure that the IP Phone 1140E box includes Table 2 IP Phone 1140E box contents Item Order number IP Phone 1140E Graphite with icon keys without NTYSO5CAE6 N0142353 PS SIP RoHS IP Phone 1140E Graphite with English keys NTYSO5DAE6 N0142354 without PS SIP RoHS Accessories Handset Charcoal NTYS09AA70 Handset cord Charcoal NTYS10AA70 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 26 Before installation Footstand k
38. 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 43 Note 1 The RTP port configuration parameters must satisfy the constraints that RTP_MAX_PORT RTP_MIN_ PORT is greater than or equal to 100 and less than 1000 Note 2 f there is a provisioning error RTP_MIN_PORT is reset to the default value of 50000 and RTP_MAX_PORT is reset to the default value of 50100 An error message will be logged The SystemConfig file stores 50000 and 50100 rather than the erroneous configuration values to indicate that the configuration attempt has been rejected lt CALL_WAITING SPEAKER STREAM SPEAKER the call waiting tone is played on the phone speaker This is the default option STREAM the call waiting tone is injected into the stream played on the transducer in use for the active call e DISTINCTIVE_RINGING YES NO YES turns on the distinctive ringing feature This is the default option NO turns off the distinctive ringing feature USE_RPORT YES NO YES allows the phone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC 3581 NO disables implementation of support for RFC 3581 This is the default option Note To provision USE_RPORT the IP Phone 1140 must be rebooted after the device configuration file is updated To force a hard reboot after the devic
39. 1 x avalue from 1 to 7 indicating the 802 1P value SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 54 Configure the provisioning server DSCP_DATA x is a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 802 1P_DATA x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x avalue from 1 to 7 indicating the 802 1P value Tone configuration commands DIAL_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the exchange is ready to receive call information and invites the user to start sending call information You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The following are examples of DIAL_TONE 1 350 440 1 350 and 440 Hz continuous tone
40. 2008 Copyright 2008 Nortel Networks 56 Configure the provisioning server NONE If the value is not set to None this parameter overrides the value of the parameter SIP_PING in the device configuration file SIP_PING a Nortel proprietary NAT traversal protocol Note that SIP_PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method e NAT_MEDIA NONE STUN indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT_MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCP port X is the binding lifetime in seconds ATTENTION NAT_TTL x is used for future development Currently the default value is 2 minutes 120 seconds and SIP IP Phones 1120E 1140E do not process or use the value defined in NAT_TTL x SIP IP Phones 1120E 1140E always ping the ports at regular intervals of 60 seconds regardless of the NAT_TTL value e STUN_SERVER_IP1 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IPs can be provisioned ip address is the IP address of STUN server 1 e STUN_SERVER IP2 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN servers IPs can be provisioned ip address is the IP address of STUN server 2
41. 5 6 7 8 9 25 Matches 0 2 3 4 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D x Matches 6 1 2 3 4 5 6 Te 8 9 6 179 Matches 61 67 69 or 6 x 10 Ten digits 0 9 011x 7 15 011 followed by seven to fifteen digits 4 4 91 x 10 matches 91 followed by 10 digits does not include 91 Ex 911234567890 1234567890 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Downloadable WAV files 67 Downloadable WAV files It is possible to customize the ring tones on the IP Phone 1140E with SIP Firmware Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Phone 1140E The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP Firmware to the provisioning server page 30 The WAV files have a maximum size of 512 KB each for the IP Phone 1140E The file format is restricted to ITU T A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV fil
42. 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 32760 500 ms Using 0 will reset the threshold to default xx is an INTEGER value used as threshold SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the set configuration file on the provisioning server 59 e DELAY _ENABLE YES NO is used to enable or disable the alerts based on the excessive delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables Excessive delay detection NO disables Excessive delay detection e DELAY_WARN xx is the threshold to give warning on Excessive Delay greater than xx The default is 150 ms Using 0 will reset the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second e DELAY_EXCE xx is the threshold to report unacceptable Excessive Delay greater than xx The default is 175 ms Using 0 will reset the threshold to default xx is an INTEGER value used as a threshold measured in 1 1000 of a second e SESSION_RPT_EN YES NO is used to enable or disable periodic VQMon session reports The default is disabled Both session report enable and session report interval must be set if the phone firmware has been upgraded to SIP Release 2 0 Otherwise the SESSION_RPT_INT default of 60 sec
43. 8 Copyright 2008 Nortel Networks 90 Upgrade and convert the IP Phone 1140E firmware SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PVQMon or VQMon allows the IP Phone 1140E with SIP Firmware to report voice quality statistics to a server in the network The IP Phone 1140E with SIP Firmware collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these statistics is also available for the user to view on the IP Phone 1140E by selecting the Audio softkey and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Phone 1140E with SIP Firmware to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VQMON_PUBLISH parameter in the device configuration file see VQMon configuration commands page 57 Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Set VQMON_PUBLISH_IP through the device configuration file see VQMon configuration commands page 57 b Set PVQMon IP in Device Settings see Table 51 PVQMon IP configuration page 121 Configure t
44. 8 Nortel Networks Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 87 If the upgrade is unsuccessful see the chapter Maintenance and troubleshooting page 149 in the section Download failures End Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed If an IP Phone 1140E is installed with UNIStim Firmware it runs with SIP Firmware only if the firmware is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is complete and if necessary the procedure to upgrade the UNIStim Firmware is complete an IP Phone 1140E can be converted from UNIStim Firmware to SIP Firmware Compare the version number to the minimum required UNIStim Firmware version 0625C39 UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C339 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 The conversion must be performed using TFTP WARNING The TFTP download and upgrade of the Flash memory on the IP Phone 1140E may take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Phone 1140E during the process The next procedure explains how to download the SIP Firmware from the No
45. AN information must be on the Data VLAN If the DHCP server is not on the Data VLAN the IP Phone 1140E fails to receive the DHCP information and fails to register In addition another DHCP server must reside in the Voice VLAN to provide the network parameters required For more information see the section on DHCP Auto VLAN Discovery DHCP does not appear if it is disabled LLDP MED If LLDP MED is configured and the switch supports the Network Policy TLV Voice VLAN is configured based on the data received from the switch in the Network Policy TLV LLDP MED does not appear if Voice VLAN is not enabled LLDP VLAN NAME If LLDP VLAN Name is configured and the switch is provisioned with the data VLAN Name TLV data VLAN is configured based on the VLAN Id value received from the switch in the data VLAN Name TLV When data VLAN is set to Auto and the switch is provisioned with the data VLAN Name TLV data VLAN is configured based on the VLAN Id value received from the switch in the data VLAN Name TLV LLDP VLAN Name does not appear if Voice VLAN is not enabled Manual value from 1 to 4094 All telephony traffic that is transmitted on the telephony port has an 802 1q header appended and its Voice VLAN ID is set to the value manually configured here Enter a value from 1 to 4094 VLAN Filter Configure the VLAN Filter not available if Voice VLAN is set to No SIP Firmware Release 2 0 for IP
46. Enter your User ID as the Device ID Table 49 Device ID configuration Device ID XXXXXXXXX SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 121 e Password Enter the Password used by the provisioning server for authentication of the IP Phone 1140E Note TFTP does not require a Password FTP and HTTP do require a password Table 50 Password configuration Password XXXXXXXXX 30 Configure the PVQMon IP address If this server is available on the network enter the PVQMon IP address Table 51 PVQMon IP configuration PVQMon IP 0 0 0 0 31 Configure the NAT Traversal Method Use one of the following methods to traverse Network Address Translation NAT devices for the IP Phone 1140E with SIP Firmware The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method NAT Signal Select either None SIP_PING or STUN to define the NAT traversal mode for SIP signaling Table 52 NAT Signal configuration NAT Traversal NAT Signal STUN None SIP Ping STUN e NAT Media Select either None or STUN to define NAT traversal mode for signaling SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 122 Device Settings
47. FTP and HTTP and anonymous with no password for FTP e SERVER_IP address allows the IP Phone 1140E to connect to the specified IP address or name of the server for which the file can be downloaded If the address is not specified the SERVER_IP that is used is the same SERVER_IP that is used to download the provisioning file e DELETE FILES YES NO if present erases the language and tone files stored in the IP Phone 1140E before new files are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Phone 1140E When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone files NO does not erase existing language and tone files e SRV_USER_NAME username If the protocol is FTP or HTTP this keyword specifies the user name to log on to the server e SRV_USER_PASS password If the protocol is FTP or HTTP this keyword specifies the password to log on to the server The downloading of these files is initiated when an IP Phone 1140E is powered on when an automatic check for updates is invoked or when you select Srvcs System Erase User Data Any of these actions causes the IP Phone 1140E to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone do
48. IP proxy When 305 Use Proxy receiving this request the IP Phone 1140E contacts the new address in the Contact header field When receiving this request the IP Phone 1140E contacts the new 380 Alternate service address in the Contact header field SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 138 SIP messages supported by the IP Phone 1140E 4xx Response Request failure responses 4xx Response Send Receive Comments The IP Phone 1140E generates a 400 Bad Request response for various failure conditions generally when a request is invalid and a more specific error response does not apply 400 Bad request Receiving a 401 response results in the IP Phone 1140E re issuing 401 Unauthorized the request using HTTP digest authentication 402 Payment required See default handling 403 Forbidden See default handling The IP Phone 1140E generates this response for requests to unknown 404 Not found users Receiving this response falls through to the default handling The IP Phone 1140E sends this response to a known method if it is received at a time when the IP Phone 405 Method not 1140E is not prepared to handle or allowed the request is missing necessary information Receiving this response falls through to the default handling The IP Phone 1140E can send this response when receiving a REFER request which has an
49. NIStim Firmware before a conversion to SIP Firmware End Procedure 8 Checking the UNIStim Firmware version on an IP Phone 1140E already in use Step Action 1 Press the Globe Services key on the IP Phone 1140E twice quickly f ha Ea If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 11 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu To make a selection press the number associated with the menu item or use the Navigation key cluster to scroll through the menu items Press the Select key to select the highlighted menu item SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 83 Table 12 Using the Navigation key cluster to navigate in the Local Tools menu Key Action Moves highlight down Right Moves highlight up Selected current menu item Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key o Select 2 Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the numb
50. Negotiation and the IP Phone 1140E selects the best speed and duplex mode available There is no intervention required under normal operation ATTENTION Nortel recommends that Auto Negotiation mode is used on the network and the IP Phone 1140E Use Full Duplex mode only when the entire network is running in Full Duplex mode Otherwise a duplex mismatch results If the IP Phone is connected to a network configured for Full Duplex mode only the IP Phone 1140E cannot automatically negotiate the proper configuration Therefore in this instance to allow the IP Phone 1140E to work at the optimum speed and duplex mode Full Duplex mode must be enabled Ignore GARP Gratuitous Address Resolution Protocol GARP Protection prevents the IP Phone 1140E with SIP Firmware from GARP spoof attacks on the network The IP Phone 1140E with SIP Firmware provides the ability to ignore GARP messages Provisioning The next four menu items apply to configuring the provisioning parameters Server URL Enter the numeric IP address name or URL of the provisioning server in the Server URL box Protocol Select the protocol used to access the provisioning server either TFTP FTP or HTTP Device ID Enter the Device ID User ID used by the provisioning server for authentication of the IP Phone 1140E with SIP Firmware Password Enter the password used by the provisioning server for authentication of the IP Phone 1140E with SIP Firmware PVQMon
51. Nortel distributor or reseller 14 Introduction to this guide 15 Subject 15 Intended audience 15 Acronyms 15 Related publications 17 Overview 19 Introduction 19 SIP overview 19 IP Phone 1140E with SIP Firmware 19 Related documentation 20 Installation overview 21 Supported SIP proxy servers 24 Before installation 25 Introduction 25 TT C sSCSC SSCSCt CN SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 4 Contents Preinstallation 25 Configure the provisioning server 29 How provisioning works 29 Download the SIP Firmware to the provisioning server 30 Create the SIP provisioning file on the provisioning server 30 Setting the default language on the IP Phone 1140E to French 35 Create the device configuration file on the provisioning server 36 Device configuration commands 40 Create the set configuration file on the provisioning server 59 Set configuration commands 60 Create the Dialing Plan file on the provisioning server 61 Dialing function description 63 Downloadable WAV files 67 Configure the DHCP server 69 Partial DHCP mode 69 Full DHCP mode 70 Configure the DHCP server to support Full DHCP mode 71 DHCP VLAN Auto Discovery 73 Physically install the IP Phone 1140E 75 Upgrade and convert the IP Phone 1140E firmware 79 Introduction 79 Upgrade the SIP Firmware on the IP Phone 1140E 79 Download the
52. PC port based on MAC address only The packets are not modified in any way Traffic is forwarded to the PC port based on a review of the MAC address of the packet as well as the value configured in the Data VLAN field Traffic is forwarded out the PC port to the PC only if the packets contain the Data VLAN tag Untagged traffic and traffic with a VLAN tag other than the Data VLAN are dropped Data Priority bits There is not a prompt for data priority bits if 802 1Q is not enabled PC Port Untag all Configure PC Port Untag All which configures PC Port VLAN Tag Stripping When enabled all outgoing traffic to the PC has the VLAN tag removed When disabled packets are sent to the PC as is if Data VLAN is set to No or if Data VLAN is enabled and the VLAN tag matched Packets with different VLAN ID are discarded Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Phone to start with a cached IP address in the event that the IP Phone cannot connect to the DHCP server and obtain an IP address SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 109 Port Speed and Duplex In the Network menu Auto Negotiation mode is the default setting for initial startup Typically the IP Phone 1140E is connected to a network that supports Auto
53. VLAN enabled Both Voice and Data VLAN enabled Network Port N A N A N A Port 0 IP Phone Receiving the frames N A Receiving the frames with 1140E Port with Voice VLAN Voice VLAN tagged only SMP tagged only Sending the frames with Voice VLAN tagged Sending the frames with Voice VLAN tagged PC Port Port 1 N A Tagging the incoming frame untagged and forwarding it to network port Tagging the incoming frame untagged and forwarding it to network port i _ _ _ SLL ee SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks System overview 133 TTT eee Replacing the incoming Replacing the incoming frame frame tagged with VLAN tagged with VLAN other than other than Data VLAN Data VLAN and forwarding it to and forwarding it to network port menor por Sending all kinds of frames Sending all kinds of frames VLAN configuration can be done either manually or through DHCP Refer to Device Settings on the IP Phone 1140E with SIP Firmware page 95 for more detail on configuring VLANs SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 134 Three port switch and VLAN functionality SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks
54. Voice Quality Monitoring Related publications Other publications related to the SIP Firmware Release 2 0 for IP Phone 1140E Administration are SIP Firmware Release 2 0 for IP Phone 1140E Quick Reference Card NN431 13 102 SIP Firmware Release 2 0 for IP Phone 1140E User Guide NN431 13 101 e Broadsoft Partner Configuration Guide Nortel SIP Firmware for 1120E 1140E IP Phones NN43121 300 e Expansion Module for IP Phones 1140E and 1120E SIP Firmware User Guide NN43110 301 e Nortel IP Phone 1100 Series product bulletins on www nortel com sup port SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 18 Introduction to this guide SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Overview Introduction This chapter describes the hardware and firmware features of the Nortel IP Phone 1140E and provides a brief overview of Session Initiation Protocol SIP SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in an Internet Protocol IP network SIP is a text based protocol similar to HTTP and SMTP With the introduction of SIP to IP Phones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia IP Phone 1140E wi
55. Z where VLAN A uniquely identifies this as the Nortel DHCP VLAN discovery request Each VLAN ID is followed by a plus sign if there are more VLAN IDs or a period to terminate the string There are a maximum of 10 VLAN IDs that can be configured in the current version Once IP Phone 1140E with SIP Firmware receives the DHCP offer containing the site specific Voice VLAN option the next DHCPDISCOVERY message is tagged with the Voice VLAN ID SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Physically install the IP Phone 1140E Complete instructions to physically install the IP Phone 1140E including detailed figures and applicable warnings are given in the document S P Firmware Release 2 0 for IP Phone 1140E User Guide NN431 13 101 The steps for installing the IP Phone 1140E are summarized in the following procedure Procedure 4 Installing the IP Phone 1140E Step Action 1 Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are now accessible 2 Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Phone 1140E Forma small bend in the cable and then thread the adapter cord through the channels in the stand 3 Install the handset Connect the end of the handset cable with the short straight section into the
56. _PARAM lt gstring gt customizes the parameter name of the SIP URI of the voice mail system The transfer to Voice Mail feature is supported on MCS 5100 servers SCA_APPEARANCES sets the maximum number of appearances that will be used for outgoing calls by the Shared Call Appearance SCA group The valid range for this parameter is 2 to 24 The default value is 12 The SCA feature is supported on BroadWorks servers SCA_BROADWORKS YES NO The SCA feature is supported on BroadWorks servers YES activates the Broadsoft Shared Call Appearance SCA feature NO deactivates the Broadsoft Shared Call Appearance SCA feature This is the default option SCA_HOLD_BEHAVIOR PRIVATE PUBLIC sets the default behavior of the hold button when user determined behavior does not exist When a user creates a new profile the default behavior is taken from this setting After the creation of a new profile this configuration setting is not used The default option is PUBLIC The SCA feature is supported on BroadWorks servers RTP_MIN_PORT The minimum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50000 RTP_MAX_PORT The maximum RTP port value is an integer between 1024 and 65535 exclusive of the restricted SIP ports between 5059 and 5080 The default value is 50100 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03
57. a Sapporo Tokyo Seoul GMT 10 00 Canberra Melbourne Sydney GMT 12 00 Auckland Wellington e FORCE_TIME_ZONE YES NO allows you to force the timezone offset on each user s IP Phone 1140E The default is NO YES forces the IP Phone to use the TIMEZONE_OFFSET specified in the device configuration file NO uses the value stored in the user preferences IM_MODE ENCRYPTED TEXT SIMPLE DISABLED is used to configure the mode of instant messaging IM The default setting is ENCRYPTED ENCRYPTED instant messages are sent encrypted TEXT instant messages are sent as text SIMPLE instant messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol DISABLED instant messaging is turned off and no instant messages can sent or received IM_NOTIFY YES NO is used to turn on or off the Blue LED indicator upon receipt of an instant message YES the Blue LED functions when an instant message is received NO the Blue LED does not function when an instant message is received Note lf IM_NOTIFY is disabled the Blue LED continues to operate for other features e DEF_DISPLAY_IM YES NO enables or disables the display of instant messages IM The default setting is NO YES enables display of IMs NO disables display of IMs e MAX_INBOX_ENTRIES x is used to restrict the maximum number of inbox entries and take
58. and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVERSAL method is selected the SIP_PING configuration value also helps keep a firewall pinhole open ATTENTION Decide carefully whether SIP_PING usage is appropriate for your environment Even when SIP_PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP_PING enabled for server heartbeat detection If the IP Phone 1140E is behind a firewall it is very likely that you must keep SIP_PING enabled unless an alternate method of keeping the firewall pinhole open is used The default value is yes if not specified in the device configuration file If SIP_PING is changed in the Device configuration file the IP Phone 1140E must be rebooted for the change to take effect YES enables pinging SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 42 Configure the provisioning server NO disables pinging Feature configuration commands TOVM_SOFTKEY_ENABLE YES NO The transfer to Voice Mail feature is supported on MCS 5100 servers YES enables the toVM soft key on the phone NO disables the toVM soft key on the phone TOVM_VOICEMAIL_ALIAS lt string gt customizes the user ID of the SIP URI of the voice mail system The transfer to Voice Mail feature is supported on MCS 5100 servers TOVM_VOICEMAIL
59. appears Table 23 Network menu 1 Server Settings 2 Device Settings 3 Diagnostics 4 Lock 2 To navigate in the Network menu use the Navigation key cluster Table 24 Using the Navigation key cluster to navigate in the Network menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item Menu items can also be accessed through the IP Phone 1140E keypad Press the number 1 4 corresponding to a menu item to highlight that menu item Press the Select key to select the highlighted menu item To close this menu use the Quit key 3 In the Network choose 2 Device Settings 4 Enter the admin password Press the OK Context sensitive soft key FFL LLL SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 112 Device Settings on the IP Phone 1140E with SIP Firmware 5 Use the Navigation key cluster to edit an item Table 25 Using the Navigation key cluster to navigate in the Device Settings menu Key Action Down Opens list or moves highlight down list Moves highlight up list Selects the next item or moves the cursor right in an edit item Selects the previous item or deletes a character in the edit field Select key center of cluster Selects the highlighted item in the combo bo
60. as summarized below YES enables the sending of the alert report based on the Listening R Value NO disables the sending of the alert report based on the Listening R Value VOCODER_G711_ULAW LISTENING_R_WARN 80 VOCODER_G711_ULAWPLP LISTENING_R_EXCE 70 VOCODER_G723 LISTENING_R_WARN 60 VOCODER_FLAG_G723_RATE_53 LISTENING_R_EXCE 50 VOCODER_FLAG_G723_RATE_63 VOCODER_G729 VOCODER_G722 VOCODER_PCM16 VOCODER_PCM8 vqmonVocoderTypeUnknown LISTENING_R_WARN 70 default if not configured and unknown type LISTENING_R_EXCE 60 LISTENING_R_WARN xx is the threshold to send a report on Listening R less than xx The default value is 70 Using 0 will reset it to default based on far end VOCODER xx is an INTEGER value used as threshold SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 58 Configure the provisioning server e LISTENING_R_EXCE xx is the threshold to send a report on Listening R less than xx The default value is 60 Using 0 will reset it to default based on far end VOCODER xx is an INTEGER value used as threshold e PACKET_LOSS ENABLE YES NO is used to enable or disable the alerts based on the packet loss thresholds Packet loss is the fraction of RTP data packets from the source lost since the beginning of reception The value is an integer scaled b
61. d and running Using DHCP and DNS servers with CS 2000 network is recommended but not mandatory e An Ethernet connection to a network with an appropriate SIP proxy server LLL SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Preinstallation 27 e One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server Only a TFTP server can be used for an initial UNIStim to SIP Firmware conversion An IP Phone 1140E with SIP Firmware can operate with a TFTP FTP or HTTP file server End SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 28 Before installation I TSC SSC SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the provisioning server ATTENTION If you have UNIStim Firmware on your IP Phone 1140E the firmware must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Phone 1140E firmware page 79 for instructions on how to convert the firmware on an IP Phone 1140E from UNIStim to SIP If the IP Phone 1140E is installed with SIP Firmware further SIP Firmware upgrades can be done with a TFTP
62. dard 15 September 2008 Copyright 2008 Nortel Networks 30 Configure the provisioning server for each file to be downloaded The provisioning file 1140eSIP cfg can contain commands that prompt for confirmation before a file is downloaded Download the SIP Firmware to the provisioning server To download the SIP Firmware follow the steps in the next procedure Procedure 3 Downloading SIP Firmware for IP Phone 1140E from the Nortel Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password The Technical Support page appears 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example SIP IP Phone 1140E Release 0625C39D26 bin 7 Place the selected firmware on the provisioning server End Create the SIP provisioning file on the provisioning server The provisioning file is downloaded from the provisioning server to the IP Phone 1140E every time the IP Phone 1140E checks for updates The provisioning file is a clear text file that has the naming convention 1140eSIP cfg The following is an example of a provisioning file SIP Firmware Release 2 0 for IP Phone 1140E Admini
63. ds CAUTION The syntax of the device configuration file is case sensitive Verify that the commands entered follow the case defined in this document ATTENTION Parameters in the device configuration file with empty values are not allowed and will cause write failure Server and network configuration commands e SIP_DOMAIN x domain_name preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Phone 1140E x the number of the SIP domain number from 1 to 5 domain_name the proxy domain name for all servers Note SIP_DOMAIN x is provisioned after user logout e SERVER_IP x _ y _ip address configures the primary and secondary IP address for each domain two proxies for each domain X the domain number from 1 to 5 y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address ip address the IP address of the SIP proxy server e SERVER_PORT x _ y port_number configures the signaling ports for each proxy x the domain number y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address port_number the SIP proxy signaling port default is 5060 e SERVER_RETRIES x number_of_retries confirms the number of retries for each domain The default number of
64. e With the MADN SCA feature configured on multiple telephones of different registered SIP users the telephones share one single DN An incoming call to this DN causes all the telephones in the group to ring Any user of an IP Phone 1140E with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than one active session can be established for the MADN SCA group members of the group can still enter certain vertical services Currently the available vertical service is Privacy SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 124 Multiple Appearance Directory Number Single Call Arrangement Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Phone 1140E to the Media Application Server MAS to hear a confirmation for its request and terminates the session The user takes the original session off hold Pri
65. e Feature configuration commands page 42 Voice Quality Monitoring When Voice Quality Monitoring VQMon is enabled the IP Phone 1140E with SIP firmware gathers statistics regarding the quality metrics of the current call and sends reports to the server at regular intervals The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ The reports can be used for QoS monitoring A third party server is required to collect and organize the data End of call reports are sent with the Zulu time indicating start of session and end of session session interval reports are sent with interval defined in the configuration using time stamps and alert reports are sent with current time stamps with a limited frequency of 1 report per 5 seconds if any alert violation persists Release 2 0 supports interworking with SQLMediator 1 1 To provision this feature see VQMon configuration commands page 57 Distinctive ringing and Call waiting The Distinctive ringing feature permits users to distinguish between different types of call actions by playing a different ringing pattern The request for a specific ringing pattern comes from th
66. e the VLAN Filter A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled Table 35 VLAN Filter configuration VLAN Filter O SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 116 Device Settings on the IP Phone 1140E with SIP Firmware 18 If 802 1Q is enabled configure Ctrl Priority bits Use the right arrow in the Navigation key cluster to highlight the Ctrl Priority bits box Press the Select key to access a list of Ctrl Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 36 Ctrl Priority bits configuration Ctrl Priority bits Auto v Value from 0 to 7 19 If 802 1Q is enabled configure Media Priority bits Use the right arrow in the Navigation key cluster to highlight the Media Priority bits box Press the Select key to access a list of Media Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 37 Media Priority bits configuration Media Priority bits Value from 0 to 7 20 Disable PC Port configuration Press the Select key to turn off the PC port on the IP Phone 1140E A check mark in the Disable PC Port box indicates the PC port is disabled Disable PC Port ca
67. e RADIUS Server The Layer 2 switch authenticator locks out the IP Phone 1140E and network access is denied If this happens during reauthorization all telephone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol If the 802 1x EAP is not used then there is no prompt to enter the Device ID Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 99 802 1ab Link Layer Discovery Protocol 802 1ab Link Layer Discovery Protocol LLDP is a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Phones to advertise information about themselves to other nodes on the network and to store the information they discover in a Management Information Base MIB 802 1ab LLDP takes advantage of the VLAN Name and Network Policy TLVs and provides an automatic configuration of the phone network policy parameters Key parameters such as VLAN ID L2 priority and DSCP values are received from the switch and are automatically configured in the phone 802 1ab Link Layer Discovery Protocol LLDP provides the following fu
68. e SIP signaling to fail If a port mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Phone 1140E discover the presence and type of NATs between the IP Phone 1140E and the public Internet In addition an IP Phone 1140E can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Phones embedded in end devices which are possibly behind a NAT A STUN server can be located using DNS SRV records using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Phone 1140E sends one or more Binding Request packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Phone 1140E uses for the other protocol because this is the address translation information that the IP Phone 1140E tries to discover The server returns Binding Response packets which tell the IP Phone 1140E the public IP address and port number from which it received the Binding Request The IP Phone 1140E knows the private IP address and port number it used to send t
69. e Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Duplex box Press the Select key to access a list of Ntwk Port Duplex choices e Auto e Force Full e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select Ntwk Port Duplex SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 115 Table 33 Ntwk Port Duplex configuration Ntwk Port Duplex Auto v Force Full Force Half 15 Disable Voice 802 1Q Press the Select key to disable Voice 802 1Q A check mark in the Disable Voice 802 1Q box indicates that Voice 802 1Q is disabled Table 34 Voice 802 1Q configuration Disable Voice 802 1Q O 16 Configure Voice VLAN Use the right arrow in the Navigation key cluster to highlight the Voice VLAN box Press the Select key to access a list of Voice VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Voice VLAN LLDP VLAN NAME No VLAN DHCP LLDP MED Value from 1 to 4094 If 802 1ab LLDP or DHCP are not enabled DHCP LLDP MED and LLDP VLAN do not appear in the list of Voice VLAN mode choices 17 Enable or disable the VLAN Filter Press the Select key to enabl
70. e configuration file is updated set FORCE_REBOOT YES e EXP_MODULE_ENABLE YES NO YES the set will detect and enable an expansion module NO the set will not detect an expansion module This is the default option e MAX_RING_TIME x an integer between 30 and 600 that sets the number of seconds for incoming calls to ring before ignoring them The default value is 120 e ENABLE_UPDATE YES NO SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 44 Configure the provisioning server YES enables UPDATE message support and adds UPDATE to ALLOW header This is the default option NO disables UPDATE message support Note ENABLE_UPDATE is provisioned after user logout e FORCE_REBOOT YES NO YES forces hard reboot after device configuration update NO does not force hard reboot after device configuration update This is the default option Note In order for FORCE_REBOOT to reboot the phone the VERSION of the device configuration file must be incremented even if DOWNLOAD_MODE is set to FORCED e PROMPT_ON_LOCATION_OTHER YES NO YES prompt the user to select new location if location other was previously selected NO do not prompt the user to select new location if location other was previously selected This is the default option VMAIL vmail_number is
71. e server at the time the call is being established The Nortel IP Phone 1140E with SIP firmware does not request the playing of distinctive ringing from other parties The ringing patterns to be used follow the North American standards which also include call waiting SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 10 New in this release tones for the times when the receiving end is already engaged in a call session The predefined ringing pattern identifiers available on the phone accommodate usage by the BroadWorks servers To provision this feature see Feature configuration commands page 42 Shared Call Appearance The Shared Call Appearance feature allows a given line to be configured with multiple locations essentially allowing multiple endpoints to login to the system while using the same external number Any one of these locations can be used to originate or receive calls Any call appears to the other party to be originating from or terminating to the same number regardless of the location initiating or receiving the call The Shared Call Appearance feature allows a user to pick up a call that was put on hold by another user of the same group and it allows a user to join an active call of another user in the group The Shared Call Appearance feature is supported on BroadWorks servers To provision this feature see Feature confi
72. e the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 X the time delay in seconds between queries to find the MADN group DN of auser The minimum value 900 e MADN_DIALOG YES NO is used to set the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES subscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using the group of the user Note The SIP URI is used to subscribe for MADN support for CS 2000 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 53 e DEFAULT_CFWD_NOTIFY YES NO is used to configure the ring splash which occurs when either local call forwarding MCS 5100 or network based call forwarding have been enabled CS 2000 CS 2100 If this configuration value is enabled the IP Phone 1140E plays an abbreviated ring tone to remind the user that a call has been forwarded This configuration value only effects users when their user profile is first created unless the FORCE_CFWD_NOTIFY flag is also used The default setting is NO YES abrief ring splash plays when a call is forwarded NO the ring splash is not be played FORCE_CFWD_NOTIFY YES NO allows the adminis
73. ease 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 119 26 Configure PC Port Untag All which configures PC Port VLAN Tag Stripping Check the check box by pressing the Select key in the Navigation key cluster to enable this item If the check box is not checked tag stripping is disabled and the packet is sent to the PC port unmodified If the check box is checked tag stripping is enabled and the 802 1q header is removed assuming one exists from the packet before it is forwarded through the PC port If Data VLAN is enabled in step 15 PC Port Untag All is enabled and the check box is checked by default In this case the outgoing tag is stripped Override the default by pressing the Select key to remove the checkmark If Data VLAN is disabled PC Port Untag All is disabled and the check box is not checked by default In this case the ingress tag is not stripped The default can be overridden by pressing the Select key which places a checkmark in the box Table 44 PC Port Untag All Configuration in Device Settings menu PC Port Untag all O 27 Configure Cached IP Leave unchecked to conform to the DHCP standard and to obtain an IP address from the DHCP server Only check Cached IP to force the IP Phone to start with a cached IP address in the event that the IP Phone cannot connect to the DHCP server and obtain an IP address
74. ect the appropriate parameter Press the Select key to select No Table 28 DHCP configuration h Partial Full 10 If DHCP is disabled select SET IP in the Device Settings menu to configure the IP address Table 29 SET IP configuration SET IP 0 0 0 0 11 If DHCP is disabled configure Net Mask and Gateway Enter a subnet mask in the Net Mask field and enter the IP address of the local gateway in the Gateway field Table 30 Net Mask and Gateway configuration Net Mask 0 0 0 0 Gateway 0 0 0 0 12 If DHCP is not Full DHCP to configure the DNS enter the IP address of the local DNS servers DNS IP1 and DNS IP2 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 114 Device Settings on the IP Phone 1140E with SIP Firmware Table 31 DNS configuration DNS IP1 0 0 0 0 DNS IP2 0 0 0 0 13 Table 32 Configure Ntwk Port Speed in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the Ntwk Port Speed box Press the Select key to access a list of Ntwk Port Speed choices e Auto e 10BT 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a Ntwk Port Speed Ntwk Port Speed configuration Ntwk Port Speed Auto v 10BT 100BT 14 Configure Ntwk Port Duplex in the Devic
75. er 2 Use the down arrow in the Navigation key cluster to scroll down the menu to Firmware Version Note the UNIStim Firmware version number and write it down Compare the version number to the minimum required UNIStim Firmware version 0625C39 UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C39 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 End If the version number is equal to or higher than 0625C39 go to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 87 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 84 Upgrade and convert the IP Phone 1140E firmware If the number is lower than 0625C39 go to the section Upgrade UNIStim Firmware to the minimum required UNIStim Firmware page 84 and follow the instructions to upgrade an IP Phone 1140E to the minimum required version of UNIStim Firmware before you convert to SIP Firmware Upgrade UNIStim Firmware to the minimum required UNIStim Firmware Use either of the following two methods to upgrade UNIStim Firmware 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim Firmware Refer to the appropriate documentation for yo
76. ered The dialing plan can have multiple emergency numbers Examples of an emergency flag in the dialing plan 911 911 amp amp sip n user phone amp amp emergency 4357 4357 amp sip n user phone amp amp emergency Characteristics of E911 calls During an E911 call the user cannot make outgoing calls is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a busy signal cannot transfer join or conference the E911 call place the E911 call on hold or park the E911 call cannot receive an incoming call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the E911 call Only an E911 center or operator can disconnect the emergency call cannot change Audio Quality can reply to IM pop ups which are operational during an E911 call During an E911 call the keys function as follows the Services Inbox Outbox and Address Book keys are all disabled a right click of the mouse does not show the services menu the conspicuous keys are disabled the mute key and hold key are disabled the increase and decrease volume keys remain functional the feature keys are visible and all except the speed dial keys are functional SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 127 IP Phone 1140E restrictions Service package restricti
77. es Supported SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP header fields 141 6xx Response Global responses 6xx Response Send Receive Comments The IP Phone 1140E can send this response when the IGNORE setting is set to NETWORK and the user 600 Busy Everywhere chooses to ignore an incoming call When received this response falls through the default handling The IP Phone 1140E can send this response when the user declines an 603 Decline incoming call An optional reason can be supplied 604 Does Not Exist See default handling Anywhere 606 Not Acceptable See default handling Default error handling All 4xx 5xx 6xx responses with the exception of 401 407 received by the IP Phone 1140E when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Phone 1140E terminates the dialog If an in dialog failure occurs during media re negotiation the IP Phone 1140E falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Phone 1140E attempts to clear the call by terminating the dialog SIP header fields The following table contains the supported SIP headers Header field Supported Accept Accept Encoding Acce
78. es are downloaded to the IP Phone 1140E the WAV file names appear in Pref Audio Tones Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the S P Firmware Release 2 0 for IP Phone 1140E User Guide NN43113 101 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 68 Configure the provisioning server SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the DHCP server Use DHCP to provide partial Device Settings or full Device Settings as well as to automatically provide Voice VLAN IDs Table 8 Characteristics of Partial DHCP mode and Full DHCP mode Partial DHCP mode Partial DHCP mode retrieves the following network parameters from the DHCP server IP address subnet mask and default gateway configuration for the IP Phone 1140E Full DHCP mode As well as those parameters retrieved in Partial DHCP mode Full DHCP also retrieves the following from the DHCP server DNS server and Provisioning Server Auto VLAN Discovery Auto VLAN Discovery retrieves the Voice VLAN ID for the IP Phone 1140E with SIP Firmware Partial DHCP mode After the IP Phone 1140E with SIP Firmwa
79. es not cause the IP Phone 1140E to retrieve the Provisioning file Setting the default language on the IP Phone 1140E to French To set the default language on a new IP Phone 1140E or an IP Phone 1140E that has not been logged into by an end user include the following in the DEVICE_CONFIG and LANGUAGE sections of the 1140eSIP cfg configuration file DEVICE_CONFIG DOWNLOAD_MODE AUTO VERSION 000002 FILENAME DeviceConfig dat LANGUAGE DOWNLOAD_MODE AUTO VERSION 0000000001 FILENAME French_d24 lng SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 36 Configure the provisioning server The DeviceConfig cfg file should contain the following DeviceConfig cfg DEF_LANG French_d24 On a new IP Phone 1140E the language will switch to French after downloading and processing the configuration files The login menu will be in French On a subsequent bootup the login menu and all boot messages will be in French For a new user login the set will create a new user profile All menus remain in French When a new user is created the default language used is obtained from the DeviceConfig setting and stored as a user preference After which the user preference for language is always used If a user has already logged in and either defaulted or chosen English as the user language preference changing the configuration files will not affect t
80. f and power on the IP Phone 1140E 2 Select Services System Check For Updates on the IP Phone 1140E 3 Allow for an automatic check for updates to occur See AUTO_UPDATE under Feature configuration commands page 42 Any of these actions causes the IP Phone 1140E to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone does not cause the IP Phone 1140E to retrieve the Provisioning file and hence does not cause a firmware upgrade SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 81 End Upgrade to the minimum UNIStim Firmware The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed You can convert the firmware on an IP Phone 1140E from UNIStim to SIP To successfully convert the firmware from UNIStim to SIP the UNIStim Firmware version on your IP Phone 1140E must be 0625C39 or higher Identify the current version of UNIStim Firmware For a new IP Phone 1140E follow Procedure 7 Checking the UNIStim Firmware version on a new IP Phone 1140E page 81 to determine the version number of the UNIStim Firmware on an IP Phone 1140E For an IP Phone 1140E already in use follow Procedure 8 Checking the UNIStim Firmware version on an IP Phone 1140E already in use page 82 to determine
81. fter this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are automatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context nortel com user phone amp amp t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context nortel com user phone The timeout of stopping the collection of digits is 7 seconds SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 65 The pound sign at the end of the digit map causes the IP Phone 1140E to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many features of POSIX EREs that DRegex does not support The dialing plan uses DRegex instead of ERE The following rules demonstrate the use of DRegex SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09
82. guration commands page 42 Transfer to Voice Mail The transfer to Voice Mail feature enables a soft key to transfer an incoming call or a call waiting to a voice mail box on the IP Phone 1140E with SIP firmware The transfer to Voice Mail feature is supported on MCS 5100 servers only To provision this feature see Feature configuration commands page 42 Other changes For a detailed history of past releases of this document see Revision history page 10 Revision history September 2008 Standard 03 09 This document is up issued to reflect changes in technical content July 2008 Standard 03 08 This document is up issued to reflect changes in technical content June 2008 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Other changes 11 Standard 03 07 This document is up issued to support SIP Firmware for IP Phone 1140E Release 2 0 February 2008 Standard 02 04 This document is up issued to include editing changes November 2007 Standard 02 03 This document is up issued to reflect changes in the technical information in response to change requests A note was added stating that NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal The commands FORCE_OCT_END and OCT_END were changed to FORCE_OCT_ENDDIAL and DISABLE_OCT_ENDDIAL respectively October 2007 Standard 02 02 This documen
83. handset Connect the end of the handset cable with the long straight section to the back of the IP Phone 1140E using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base 4 Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Phone 1140E and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel 5 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Phone 1140E using the RJ 45 connector and thread the network cable through the channel SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 76 Physically install the IP Phone 1140E nn Treen ee 6 Install the Ethernet cable connecting the PC to the IP Phone 1140E optional If connecting PC Ethernet through the IP Phone 1140E connect one end of the PC Ethernet cable to the IP Phone 1140E using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC 7 Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If using a
84. he Binding Request and therefore it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the request the IP Phone 1140E knows no NATs are present SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 130 NAT firewall traversal a TCS The IP Phone 1140E supports two methods for NAT traversal of the signaling path e SIP_PING e STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT traversal method is NONE The IP Phone 1140E can conduct SIP dialogs through a Symmetric NAT using UDP This allows the phone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC 3581 For this feature to work properly the receiving end device must support RFC 3581 This feature is enabled or disabled through the USE_RPORT parameter in the device configuration file Note RFC 3581 does not address NAT traversal for media or voice SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 131 Three port switch and VLAN functionality System overview The Full VLAN support feature can create telephone Voice VLAN and
85. he remainder of the VQMon parameters in the device configuration file see VQMon configuration commands page 57 These parameters provide threshold information to the IP Phone 1140E with SIP Firmware A report is sent to the server when these thresholds are exceeded SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 92 Voice Quality Monitoring Server set up The IP Phone 1140E with SIP Firmware works with Telchemy server software The name of the software is SQmediator and is available through Telchemy www telchemy com The minimum version required is release 1 0 How VQMon works The IP Phone 1140E with SIP Firmware gathers statistics about the current call when VQMon is enabled Statistics are also gathered regarding the quality metrics of the current call The call related statistics contain condensed information about the SIP Session Description Protocol SDP the Call ID the local and remote address voice quality related statistics Zulu times for start time and the time the report was sent The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ See Table 16 Glossary of RTCP XR metrics page 92 More information on each of these metrics is provided in RFC3611 RTP Control Protocol Extended Reports RTCP XR When the IP Phone 1140E detects
86. he users language display Create the device configuration file on the provisioning server After the IP Phone 1140E downloads the provisioning file the IP Phone 1140E reads the DEVICE_CONFIG section and is directed to download the device configuration file The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE_CONFIG section of the SIP provisioning file The following is an example of a device configuration file SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 37 Figure 5 Sample device configuration file Server and Network configuration commands DNS_ DOMAIN corp yourcompany com SIP_DOMAIN1 yourcompany com SERVER_IP1_ 1 10 1 SERVER_IP1 2 10 1 SERVER_PORT1_1 5060 SERVER_PORT1_2 5060 SERVER_RETRIES1 3 DEF_USER1 userl Voice Feature configuration commands VMAIL 5555 VMAIL DELAY 300 Administrative feature commands BANNER MCS _4 0 AUTOLOGIN ENABLE YES Voice Application commands DEF_LANG English DEF_AUDIO QUALITY ENABLE BT YES ENABLE _3WAY_CALL NO The next table provides a summary of the commands that can be used in the device configuration file The exact syntax of each command follows the table Table 5 Device configuration commands
87. icates with the 911 network or 911 systems for routing call control and location information Although the IP Phone 1140E allows users to enter location information this location information is not used by all Call Servers Some Call Servers derive the location information based on the number and location databases Characteristics of Emergency 911 calls and limitations of Emergency 911 calls using the IP Phone 1140E are given below Location information Effective Emergency 911 services also rely on accurate location information The IP Phone 1140E supports the inclusion of the x nt location header in SIP messages that provide location information to a Nortel call server The location information is selected by the user during registration and must be correctly provisioned at the call server level see appropriate NTP specific to your call server SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 126 Emergency 911 Operator control of disconnect Dialing plan configuration To allow operator control of disconnect during a 911 call the IP Phone 1140E must identify a 911 call as soon as a 911 call is initiated The IP Phone 1140E uses an emergency flag in the dialing plan to identify a 911 call When the dialing plan detects that an emergency number is dialed it automatically switches to operator controlled disconnect mode when the call is answ
88. ice Settings TFTP IP address to the IP address where your TFTP server is running After you are finished the configuration the IP Phone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The following messages display on the IP Phone 1140E as the IP Phone 1140E cycles through the conversion process one after the other 1 FW Reading 2 FW Writing SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 89 3 FW Finished The IP Phone 1140E then boots up with SIP Firmware If the conversion is unsuccessful see the chapter Maintenance and troubleshooting page 149 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Phone 1140E displays the message FW writing and the blue Data Waiting LED flashes 3 After the new SIP Firmware writing is finished the blue LED stops flashing and the telephone displays FW finished and then reboots 4 The first time the SIP Firmware boots the SIP Firmware performs a Flash File System conversion that takes 2 5 minutes End i _ lt LLL ee SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 200
89. inistration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 118 Device Settings on the IP Phone 1140E with SIP Firmware A check mark in the Disable Data 802 1Q box indicates that Data 802 1Q is disabled Table 41 Data 802 1Q configuration Disable Data 802 1Q O 24 Configure the Data VLAN It is possible to Enable or disable separate VLAN for anything other than voice and signaling Use the right arrow in the Navigation key cluster to highlight the Data VLAN box Press the Select key to access a list of Data VLAN mode choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 42 Data VLAN Configuration in Device Settings menu Data VLAN LLDP VLAN NAME No VLAN Value from 1 to 4094 If 802 1ab LLDP is disabled Data VLAN cannot be automatically configured LLDP VLAN NAME does not appear in the in the list of Data VLAN mode choices 25 If 802 1Q is enabled configure Data Priority bits Use the right arrow in the Navigation key cluster to highlight the Data Priority bits box Press the Select key to access a list of Data Priority bits choices Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select the parameter Table 43 Data Priority bits configuration Data Priority bits Auto v Value from 0 to 7 SIP Firmware Rel
90. irmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 78 Physically install the IP Phone 1140E SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Upgrade and convert the IP Phone 1140E firmware Introduction This chapter describes how to upgrade an IP Phone 1140E with UNIStim firmware to SIP firmware In order to upgrade an IP Phone 1140E with UNIStim firmware first determine if you have the minimum UNIStim firmware release on the IP Phone 0625C39 If your IP Phone 1140E is installed with the minimum version of UNIStim firmware proceed to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 87 If your IP Phone 1140E is not installed with the minimum version of UNIStim firmware proceed to the section Upgrade to the minimum UNIStim Firmware page 81 To convert the firmware on the IP Phone 1140E from SIP to UNIStim see the section Maintenance and troubleshooting page 149 Upgrade the SIP Firmware on the IP Phone 1140E Use the following procedures to upgrade existing SIP Firmware to new SIP Firmware on the IP Phone 1140E Download the SIP Firmware to the provisioning server To download the SIP Firmware follow the steps in the next procedure Procedure 5 Downloading SIP Firmware for the IP Phone 1140E from the Norte
91. irmware available for download Which version you choose depends on the hardware release number of your particular IP Phone 1140E If the hardware release number of your IP Phone 1140E is among the following hardware release numbers download UNIStim Firmware version release 0625C39 or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSO5ACE6 20 e NTYSO5BCE6 20 e NTYSO5BCGSE6 04 If the hardware release number of your IP Phone 1140E is not among the previous list download UNIStim version release 0625C23 or higher Note UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to determine the minimum required version for the conversion For example C39 is greater than C23 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 150 Maintenance and troubleshooting 2 Download the appropriate UNIStim Firmware file to your TFTP server 3 Create an 1140eSIP cfg file containing the following information FW DOWNLOAD_MODE FORCED VERSION xxx FILENAME yyy bin where xxx is the UNIStim version number appropriate for the hardware release of your IP Phone 1140E for example 0625C23 and yyy bin is the filename containing the version number for example 0625C23 bin 4 Power the IP Phone 1140E off and on The IP Phone 1140E reboots and co
92. is anonymous with no password HTTP protocol can operate with or without user authentication If no authentication is required make sure to clear the Device ID and password fields in the configuration dialogue SET IP Select SET IP in the Device Settings menu to configure the IP address Net Mask Enter a subnet mask In the Net Mask field Gateway Enter an IP address of the local gateway in the Gateway field DNS IP1 and DNS IP2 Configure the Domain Name Servers DNS IP addresses DNS IP1 and DNS IP2 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 105 Ntwk Port Speed There are three options to provision the network port speed e Auto Link speed is auto negotiated with the network device and attached PC Note 1000BT must be negotiated using auto e 10BT Link speed is available for up to 10 Megabit Full Duplex on the network and the PC port e 100BT Link speed is available for up to 100 Megabit Full Duplex on the network and the PC port Ntwk Port Duplex There are three options available to provision the Network Port Duplex for Network Port Speed of 10BT or 100BT e Auto Duplex is auto negotiated It is recommended that Auto Negotiate mode is used on the network and the IP Phone e Force Full Duplex is forced to FULL Use Force Full mode only when the network is forced Full Duplex Otherwise a duplex
93. is one of the following values 2001 2002 2004 2007 1110 1120E 1140E 1150E SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 104 Device Settings on the IP Phone 1140E with SIP Firmware DHCP There are three methods of provisioning DHCP 1 No DHCP Manual configuration All the Device Settings parameters are configured manually on the IP Phone 1140E with SIP Firmware 2 Partial DHCP The IP Phone 1140E with SIP Firmware is configured to get a standard set of Device Settings parameters from the DHCP server 3 Full DHCP The IP Phone 1140E with SIP Firmware is configured to get as many Device Settings parameters as possible from the DHCP server NO DHCP mode No DHCP mode is also known as Manual Device Settings In this mode the IP Phone 1140E does not need a DHCP server because no DHCP requests are sent during startup All necessary parameters must be configured manually or through the device configuration file The minimum following parameters must be configured to achieve normal operation e SET IP e Net Mask e Gateway e DNS IP e Provisioning server IP protocol and if user authentication is required to access the provisioning server the user credentials Note TFTP protocol does not require user authentication Device ID and password are ignored FTP protocol requires user authentication and the default Device ID
94. it Charcoal NTYS11AA70 Telephone number label and lens kit NTYS12AA 2 3 m 7 ft CAT5 Ethernet cable NTYS13AA The IP Phone 1140E can be powered either by Power Over Ethernet POE or powered through an external power supply Order the external power supply separately WARNING Do not use the AC power adapter if you are connected to a Power over the Ethernet PoE connection Only use the AC power adapter when you do not have a Power over the Ethernet connection Table 3 1100 series phones separably orderable parts CPC code PEC code Product description N0146475 NTYS17BAE6 IP Phone Global Power Supply 2000 1100 1200 RoHS N0089603 NTYS14AAE6 Standard IEC Cable North America RoHS A0781922 NTTK15AA Standard IEC Cable Australia NZ Note RoHS not required N0114986 NTTK16ABE6 Standard IEC Cable Europe N0109787 NTTK17ABE6 Standard IEC Cable Switzerland NO109881 NTTK18ABE6 Standard IEC Cable UK N010978 NTTK22ABE6 Standard IEC Cable Denmark A0814961 A0814961 Standard IEC Cable Argentina Note RoHS not required N0118951 NTTK26AAE6 Standard IEC Cable Japan CAUTION The IP Phone 1140E must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Phone 1140E is plugged into an ISDN connection 4 Ensure that the location meets the network requirements e a DNS server and a DHCP server with DHCP relay agents installed configure
95. l Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password The Technical Support page appears SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 80 Upgrade and convert the IP Phone 1140E firmware 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example SIP IP Phone 1140E Release 0625C39D26 bin 7 Place the selected firmware on the provisioning server End Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Procedure 6 Modifying the SIP provisioning file Step Action 1 Under the firmware FW section of the SIP Provisioning file increase the VERSION number for example 06A5C39d26 2 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Phone 1140E 3 Invoke the upgrade mechanism Use one of the next three methods to invoke a firmware upgrade on the IP Phone 1140E with SIP Firmware 1 Power of
96. lephone only Port VLAN ID PVID 0 The phone does not support port based VLAN operation Port And Protocol VLAN ID PPVID 0 Port and Protocol VLAN is not supported and not enabled VLAN Name VLAN name field is configured to data and voice Protocol Identity STP Protocol identity the first 8 bytes of an STP PDU starting with the Ethertype field Length 8 Protocol Identity 0x00 0x26 type length field of Ethernet packet size 38 0x42 0x42 0x03 LLC header indicating STP 0x00 0x00 Protocol Identity field from STP BPDU 0x00 802 1x Length 3 Protocol identity Ox888E 802 1x Ethertype 0x01 Version field from 802 1x frame LLDP Length 2 Protocol identity Ox88CC LLDP Ethertype MAC PHY Configuration Status Auto negotiation support status Bit O 1 Auto negotiation supported Bit 1 1 or 0 depending on the current auto negotiation status for example either enabled or disabled SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 102 Device Settings on the IP Phone 1140E with SIP Firmware Fields PMD auto negotiation advertised capability 0x4000 10BASE T half duplex mode 0x2000 10BASE T full duplex mode 0x0800 100BASE TX half duplex mode 0x0400 100BASE TX full duplex mode 0x0002 1000BASE TX half duplex mode 0x0001 1000BASE TX full duplex mode Operational MAU
97. m Frame Size 16 LLDP MED Capabilities 17 Network Policy 18 Extended Power via MDI 19 Inventory Firmware Revision 20 Inventory Manufacturer Name 21 Inventory Model Name Receive direction The IP Phone expects to receive the following TLVs 1 Chassis ID 2 Port ID 3 Time To Live 4 End of LLDPPDU 5 System Capabilities 6 VLAN Name 7 MAC PHY Configuration Status 8 LLDP MED Capabilities 9 Network Policy 10 Location Identification Table 18 TLV formats TLV Fields Chassis ID Length 6 Chassis Subtype 5 IP Address Chassis ID IP Phone IP Address SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 101 i TC CSC Fields Length 7 Port Subtype 3 MAC Address Port ID IP Phone MAC address Time To Live Length 2 TTL 180 seconds End Of LLDPDU Length 0 Port Description Length 15 Port Description Nortel IP Phone System Description Length the length of the system description string System Description Nortel IP Telephone xxx Firmware 0604D97 where Xxx 2001 2002 2004 2007 1110 1120E 1140E 1150E Firmware firmware version O604D97 is an example only System Capabilities Length 4 System capabilities 0x24 Telephone Bridge Enabled capabilities 0x24 If you disable the PC Ethernet port the advertised enabled capabilities configured to Te
98. me to be downloaded for this section For the language and tone section the use of multiple filenames is allowed Optional keywords in the Provisioning file are e PROMPT YES NO is used to indicate if the IP Phone 1140E should prompt the user for an update before the operation is performed This command is optional with the default set to NO YES enables the prompt NO disables the prompt PROTOCOL TFTP FTP HTTP defines the protocol used to download the file The IP Phone 1140E with SIP Firmware supports TFTP FTP and HTTP protocols for file download This command is optional If it is not present the default protocol TFTP is used ATTENTION When using the TFTP protocol to transfer the firmware image the average round trip time must be lt 75 ms The IP Phone will timeout and abort the firmware download if the total download time is gt 10 minutes If the average round trip time will be gt 75 ms use the FTP or HTTP protocol to transfer the firmware image If using FTP or HTTP SRV_USER_NAME and SRV_USER_PASS are also key words These commands specify the credential used to login to the file server for file download If not present the protocol default SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the SIP provisioning file on the provisioning server 35 credential is used no credential for T
99. mismatch will result e Force Half Duplex is forced to HALF Use Force Half mode only when the network is forced Half Duplex Otherwise a duplex mismatch will result Disable Voice 802 1Q If 802 1Q is disabled standard Ethernet frames are transmitted If 802 1Q is enabled all frames transmitted by the Ethernet driver have the 802 1Q tag bytes inserted between the source MAC address and the protocol type field Voice VLAN Configure the Voice VLAN Telephony Port incoming Voice VLAN Setting Result No VLAN default setting All telephony traffic that is transmitted on the telephony port is forwarded untagged SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 106 Device Settings on the IP Phone 1140E with SIP Firmware Enable Automatic VLAN Discovery for Voice VLAN Initial DHCP request is forwarded based on the Data VLAN policy for example untagged if Data VLAN is disabled or tagged with the Data VLAN ID if Data VLAN is enabled to obtain Voice VLAN IDs Subsequent DHCP requests using the acquired Voice VLAN IDs and the resolution of a Voice VLAN determine the final Voice VLAN ID used for signaling and the media traffic on the telephony port Note This means that if a Data VLAN ID is configured in the IP Phone 1140E and the Voice VLAN is set to DHCP Automatic Voice VLAN Discovery the DHCP server to provide Voice VL
100. mware sends the invite without the need to press the send key This behavior closely matches the traditional PBX operation SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 62 Configure the provisioning server The IP Phone 1140E with SIP Firmware design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restrict the type of URI that the user can use The IP Phone 1140E with SIP Firmware uses a dialing plan to recognize a call as an emergency call when it sends an INVITE The dialing plan can have multiple emergency numbers See the chapter Emergency 911 Operator control of disconnect page 125 for information on the handling of Emergency 911 calls by the IP Phone 1140E with SIP firmware The following is an example of a dialing plan Figure 6 Sample dialing plan A simple dial plan n yourcompany com t 300 s 0 Oo oy Vo DIGITMAP Operator call 0 0 amp amp sip Sn user phone DIGITMAP Help Desk 411 411 4 amp amp sip S n user phone DIGITMAP Emergency call 91 1 911 amp amp sip S n user phone amp amp t 100 DIGITMAP Private intra location call no access code 0496 x 3 0496 x 3 amp amp sip S n user phone DIGITMAP Public local
101. n AC power adapter plug the adapter into an AC outlet 8 Wall mount the IP Phone 1140E optional The IP Phone 1140E can be mounted either by method A using the mounting holes on the bottom of the IP Phone 1140E stand or method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided 9 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard 10 Put the IP Phone 1140E in the wall mount position optional If the IP Phone 1140E is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Phone 1140E towards the base until the IP Phone 1140E is parallel with the base Release the tilt lever and continue to push the IP Phone 1140E towards the base until an audible click is heard Ensure the IP Phone 1140E is securely locked in position End SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Physically install the IP Phone 1140E 77 The following figure shows the connections on the IP Phone 1140E Figure 11 IP Phone 1140E connections Expansion Module Connector P PC Ethernet port LAN Ethernet port Tilt lever LAN Ethernet Port Link lamp USB Connector a N S AC Adapter jack Headset jack Handset jack SIP F
102. n be used in an environment where administrators do not want users accessing the data network through the built in PC port Table 38 Disable PC Port configuration Disable PC Port O 21 If the PC port is not disabled configure PC Port Speed in the Device Settings menu SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 117 Use the right arrow in the Navigation key cluster to highlight the PC Port Speed box Press the Select key to access a list of PC Port Speed choices Auto e 10BT e 100BT Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select a PC Port Speed Table 39 PC Port Speed configuration PC Port Speed 22 If the PC port is not disabled configure PC Port Duplex in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the PC Port Duplex box Press the Select key to access a list of PC Port Duplex choices e Auto e Force Full e Force Half Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select PC Port Duplex Table 40 PC Port Duplex configuration PC Port Duplex Force Full Force Half 23 Disable Data 802 1Q Press the Select key to disable Data 802 1Q SIP Firmware Release 2 0 for IP Phone 1140E Adm
103. n file is updated set FORCE_REBOOT YES in the device configuration file e AUTOLOGIN_PASSWD_KEY01 This parameter is located within the set specific configuration file There is not a default password If this is SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 61 blank and AUTOLOGIN_ENABLE is set to USE_AUTOLOGIN_ID or 2 in the device configuration file the set will not login Note To provision AUTOLOGIN_PASSWD_KEY01 the IP Phone 1140 must be rebooted after the set configuration file is updated To force a hard reboot after the set configuration file is updated set FORCE_REBOOT YES in the device configuration file Create the Dialing Plan file on the provisioning server A dialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of digits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Phone 1140E with SIP Firmware send the initial message to start the call Dialing a telephone number on an IP Phone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI
104. nctionality e Periodic transmission of advertisements containing device information device capabilities and media specific configuration information to neighbors attached to the same network e Reception of LLDP advertisements from its neighbors Implementation of behavioral requirements specified by Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED e Storage of received data in local data structures for example in MIB modules TLVs The information fields in each MIB are contained in a Link Layer Discovery Protocol Data Unit LLDPDU as a sequence of short variable length information elements known as TLVs that each include type length and value fields Each LLDPDU includes several mandatory TLVs plus optional TLVs Optional TLVs may be inserted in any order The IP Phone supports both the transmit and receive LLDP mode Transmit direction An LLDPDU transmitted by the IP Phone supports the following TLVs 1 Chassis ID Port ID Time To Live End of LLDPPDU Port Description oa Fw DN System Description SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 100 Device Settings on the IP Phone 1140E with SIP Firmware 7 System Capabilities 8 Port VLAN ID 9 Port And Protocol VLAN ID 10 VLAN Name 11 Protocol Identity 12 MAC PHY Configuration Status 13 Power Via MDI 14 Link Aggregation 15 Maximu
105. nistration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 96 Device Settings on the IP Phone 1140E with SIP Firmware Gateway DNS IP1 DNS IP2 Ntwk Port Speed Auto 10BT 100BT Ntwk Port Duplex Auto Force Full Force Half Disable Voice 802 1Q Voice VLAN No VLAN DHCP LLDP VLAN Name LLDP MED Manual VLAN Filter Ctrl Priority bits Auto 0 7 Media Priority bits Auto 0 7 Disable PC Port PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half Disable Data 802 1Q SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 97 I eC SSCs Data VLAN No VLAN LLDP VLAN NAME Manual value from 1 to 4094 Data Priority bits Auto 0 7 PC Port Untag all Cached IP Ignore GARP Provisioning Server URL Protocol TFTP FTP HTTP Device ID Password PVQMon IP NAT Traversal NAT Signal None SIP Ping STUN NAT Media None STUN NAT TTL STUN S1 IP STUN S2 IP SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 98 Device Settings on the IP Phone 1140E with SIP Firmware 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Auth
106. ntacts the TFTP server upon bootup and downloads the new UNIStim Firmware End IP Phone 1140E diagnostics Network related issues can be debugged using Network Diagnostic Utility NDU built into the IP Phone 1140E Another way to diagnose a problem on an IP Phone 1140E is to capture a message trace using any appropriate software The IP Phone 1140E has Problem Determination Tools PDT These can be accessed through a Telnet session using the IP address of the IP Phone 1140E for login and password contact Nortel Problem Server unreachable after the IP Phone 1140E is powered up If the display indicates that the server is unreachable and it continuously resets some parameters must be configured Things to consider when setting parameters Enter requested information in the menu fields by pressing the number keys on the dialpad Press the asterisk key to enter a period when entering an IP address e To record the entry and advance the initialization to the next parameter press OK To abandon the manual configuration process and restart the power up press Cancel SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks IP Phone 1140E diagnostics 151 e To manually enter parameters use the BKSpace or Clear Context sensitive soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clea
107. nterval report does not differ from the session interval reports or end of call reports SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 94 Voice Quality Monitoring SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 95 Device Settings on the IP Phone 1140E with SIP Firmware ATTENTION An IP Phone 1140E with SIP Firmware displays different menus than the menus displayed on an IP Phone 1140E with UNIStim Firmware Introduction This chapter details how to configure the Device Settings parameters on the IP Phone 1140E with SIP Firmware This includes items such as the IP address the subnet mask and the gateway IP address of the IP Phone 1140E The Device Settings parameters are listed in the following table in the order they appear on the Device Settings menu of the IP Phone 1140E with SIP Firmware Read the section at the end of this chapter that explains how to provision the Device Settings parameters If you are familiar with the Device Settings parameters skip the last section in the chapter and proceed to the provisioning instructions Table 17 Parameters in Device Settings menu Enable 802 1x EAP Device ID Password Enable 802 1ab LLDP DHCP No Partial Full SET IP Net Mask SIP Firmware Release 2 0 for IP Phone 1140E Admi
108. ntil the version number is deleted using the Srves System Erase User Data menu selection on the IP Phone 1140E This prevents a new file from being downloaded if a lower version number is used in the Provisioning File e DOWNLOAD_MODE AUTO FORCED defines whether the version is checked This command is optional If this command is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Phone 1140E The file download is initiated SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 34 Configure the provisioning server only if the version specified is higher than the current version stored in the IP Phone 1140E If the version is not applicable as in the case of language files the date of the file must be used for the decision CAUTION The version number stored in the FLASH is permanent until a higher number is downloaded from the Provisioning file or you selectSrves System Erase User Data on the IP Phone 1140E FORCED This mode forces the firmware download process FORCED can be used for firmware downgrade procedures Note In FORCED or AUTO DOWNLOAD_ MODE the version number is overwritten with each firmware download FILENAME filename specifies the file na
109. ock An MIU means a frame in the i200x implementation Mean Opinion Score A subjective measurement of the voice quality of a voice call MOS_CQ The VQMon conversational quality MOS score calculated for a call channel MOS_LQ The VQMon listening quality MOS score calculated for a call channel Packet loss rate The percentage of total packets loss versus packets received A measurement of voice quality based on network impairments including burst packet loss delay and encoding decoding algorithm selection End of call report The SIP phone sends a report using VQMON Publish message to the proxy The proxy redirects the publish ID described within the report End of call report is always generated if VQMON is enabled SIP phones do not negotiate or exchange messages with the device defined using PUBLISH_IP options Session interval report The SIP phone can send voice quality reports at time intervals defined in the device configuration file The minimum and default time interval is 60 seconds If SIP phones send session interval reports more frequently then a threshold violation has occurred Alert interval report When a SIP phone detects that a voice quality metric has exceeded a threshold the SIP phone initiates a timer which sends a message to the server every 5 seconds When all voice quality metrics fall below the threshold values the SIP phone stops sending VQMON Publish messages with the report The alert i
110. odes simultaneously A switch from UNIStim to SIP Firmware or SIP to UNIStim Firmware requires a firmware reload The following figure shows the main components of the IP Phone 1140E with SIP Firmware Figure 1 IP Phone 1140E with SIP Firmware User defined feature keys Feature Status Indicator Visual Alerter Message Waiting Indicator Handset High resolution display screen Context sensitive eys Speaker Copy Services Quit Volume control Mute Handsfree Navigation Cluster Related documentation The SIP Firmware Release 2 0 for IP Phone 1140E User Guide NN43113 101 tells the end user how to use the IP Phone 1140E including how to e use the Context sensitive soft keys and Navigation key cluster e enter text e use the address book access and use the call inbox and call outbox e configure and use instant messaging e receive identify answer redirect decline or ignore an incoming call operate hold three way calling call transfer and call park e use other features such as speed dial call forward do not disturb and setting up conference calls CCFL LLL ee SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 21 e configure Bluetooth headset operation IP Phone 1140E only Note All features are not available with all call servers The IP Phone 1140E Getting Started Card incl
111. on PC Port Untag all 108 PC Port Untag All configuration SIP header fields 141 SIP IP Phone 1140E class identifier 71 SIP messages supported 135 SIP methods 135 SIP overview 19 SIP responses 136 SIP responses 1xx Response 136 SIP responses 2xx Response 137 Physically installing the IP Phone 1140E 75SIP responses 3xx Response 137 Port functions on the three port switch whenSIP responses 4xx Response 138 VLAN is enabled Preinstallation checklist 25 Proactive Voice Quality Monitoring PVQMon or VQMon 91 Protocol 109 Protocol configuration Provisioning 109 Provisioning DHCP 104 Provisioning error displayed 152 Provisioning file example 31 Provisioning file supported sections Provisioning server 29 Provisioning the Device Settings parameters 111 Provisioning updates 29 PVQMon IP 109 PVQMon IP configuration PVQMon or VQMon Server set up 92 Q QoS and ToS commands 53 S SDP and Call Hold 145 Server and network configuration commands 40 Server unreachable after power up 150 Server URL 109 Server URL configuration Service package restrictions 127 Session description protocol usage 144 SET IP 104 SET IP configuration SIP DTMF Digit transport 146 SIP Firmware Release 2 0 for IP Phone 1140E User Guide 20 SIP responses 5xx Response 140 SIP responses 6xx Response 141 SIP security authentication 145 STUN S1 IP 110 STUN S1 IP configuration STUN S2 IP 110 STUN S2 IP configuration Support ins
112. onds will be used automatically YES enables periodic VQMon session reports NO disables periodic VQMon session reports Default is NO e SESSION_RPT_INT xx is used to specify the interval for the periodic VQMon session report in seconds The minimum acceptable value is 60 seconds The maximum acceptable value is 600 seconds The default is 60 seconds xx is an INTEGER value in seconds System commands e ADMIN_PASSWORD password is used to change the default administrator password of the IP Phone 1140E that is used for unlocking network menus The default is 26567 738 password the administrator password Create the set configuration file on the provisioning server If the IP Phone 1140E encounters a USER_CONFIG section while parsing the 1140eSIP cfg configuration file the set will download its set specific configuration file SIP lt mac id gt cfg SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 60 Configure the provisioning server Set specific configuration files support customizing the set on a per set user level Parameters in the device configuration file can be overwritten with a set specific configuration file Most of the parameters in the set configuration file are saved on the set Removing a parameter from the set configuration file does not change the parameters saved on a configured set If a
113. one 1140E is unable to contact the TFTP FTP or HTTP server SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 153 Index Symbols Numerics 1100 series phones separably orderable parts 802 1ab Link Layer Discovery Protocol LLDP 99 802 1x EAP authorization 98 802 1x EAP device ID 98 802 1x EAP password 98 802 1x EAP Port based network access control 98 A Automatic provisioning at a preconfigured time 29 Automatic provisioning at power up 29 C Cached IP configuration Checking the UNIStim Firmware version on an IP Phone 1140E in use 82 Checking the UNIStim version on a new IP Phone 1140E 81 Configuration file 32 Configure the device settings 111 Configure the DHCP server 69 Configuring the DHCP server to support full DHCP mode 71 Configuring the provisioning server 29 Configuring the TFTP server 84 Connections on the IP Phone 1140E 77 Convert SIP FW to UNIStim FW 149 Converting UNIStim Firmware to SIP Firmware 87 Converting UNIStim Firmware to SIP Firmware using TFTP 88 Create the device configuration file on the provisioning server 36 Create the set configuration file on the provisioning server 59 Creating the SIP provisioning file on the provisioning server 30 Ctrl Priority bits configuration Custom banner problem 152 D Data DHCP VLAN Auto Discovery 74 Data 802 1Q configuration
114. ons Individual features and feature restrictions are sent to the IP Phone 1140E as a part of the service package every time a particular user logs on to the IP Phone 1140E If the call server does not support service packages or if the call server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and Context sensitive soft keys are not accessible or do not respond Distinctive Ringing feature The IP Phone 1140E does not support the CS 2000 and CS 2100 Distinctive Ringing feature SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 128 IP Phone 1140E restrictions SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 129 NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend the public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP If a device is behind a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause th
115. ontain the options in the following table Table 10 DHCP options in Full DHCP mode Parameter requested by the Description DHCP server option IP Phone 1140E Subnet mask This is the subnet mask of the 1 IP Phone 1140E Router and gateways IP address of the default gateway of the IP Phone 1140E DNS server DNS Server address only the first one from the list is used Broadcast address This is the Broadcast address of the subnet The IP Phone 1140E automatically calculates the Broadcast address if it is not provided DNS domain Implementation varies according to DHCP server Lease time Implementation varies according to DHCP server Renewal time Implementation varies according to DHCP server SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Full DHCP mode 73 Rebinding interval Implementation varies according to DHCP server Provisioning server Used for delivering the provisioning server IP address This parameter can contain either IP address or a URL to the provisioning server or folder DHCP VLAN Auto Discovery Configuring a server for Voice VLAN Discovery is optional This configuration is done in addition to any configuration done for Full DHCP or Partial DHCP and it is required only when you are configuring the VLAN Auto Discovery in the Device Settings menu on the IP Phone 1140E Au
116. orization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC 2865 The IP Phone 1140E with SIP Firmware supports only the MD5 authentication method 802 1x defines the following three roles 1 Supplicant an IP Phone that requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the authentication status of the supplicant 3 Authentication server performs authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu Authorization If 802 1x is configured and the IP Phone 1140E is physically connected to the network the IP Phone 1140E supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Phone 1140E also initiates 802 1x authentication after the Ethernet connection network interface only is restored following a network link failure However if the IP Phone 1140E resets it assumes the Layer 2 link has remained in service and is authenticated The IP Phone 1140E fails to authorize if the DevicelD and the IP Phone 1140E passwords do not match the DevicelD and IP Phone 1140E passwords provisioned on th
117. parameter is set only in the set specific configuration file removing the set specific configuration file will not clear the setting Note lf the 1140eSIP cfg configuration file contains a USER_CONFIG section it is recommended that DOWNLOAD MODE be set to FORCED This is a global setting for all sets used to determine if the mac id file should be read Alternatively if the user wishes to use DOWNLOAD_MODE set to AUTO when a change is made to any mac id file the version number should be incremented so that all phones read the file Table 7 Set configuration commands page 60 provides a summary of the commands that can be used in the set configuration file The syntax of each command is summarized in Set configuration commands page 60 Table 7 Set configuration commands Auto login AUTOLOGIN_ID_KEY01 AUTOLOGIN_PASSWD_KEY01 Set configuration commands e AUTOLOGIN_ID_KEY01 xx This parameter is located within the set specific configuration file This is the id the set will use to register and authenticate The default user id user1 will be used if an id is not supplied and the set has not previously logged in indicates that the set should use its mac address lower case as the user id xx an ASCII string that corresponds to the user id Note To provision AUTOLOGIN_ID_KEY01 the IP Phone 1140 must be rebooted after the set configuration file is updated To force a hard reboot after the set configuratio
118. ponses 136 2xx Response Successful responses 137 3xx Response Redirection responses 137 4xx Response Request failure responses 138 5xx Response Server failure responses 140 6xx Response Global responses 141 Default error handling 141 SIP header fields 141 Session description protocol usage 144 SDP and Call Hold 145 Transport layer protocols 145 SIP security authentication 145 SIP DTMF Digit transport 146 Supported subscriptions 146 Supported instant messaging 146 Maintenance and troubleshooting 149 Convert SIP Firmware to UNIStim Firmware 149 IP Phone 1140E diagnostics 150 Index 153 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 6 Contents SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks New in this release The following changes are introduced for S P Firmware Release 2 0 for IP Phone 1140E Administration NN431 13 300 Server Supplied User Credentials This release adds support for downloading a users login credentials from a central repository The login credentials are associated with the MAC address of the set This feature simplifies installation of the IP Phone by allowing it to automatically log into the SIP proxy server without end user intervention To provision this feature see Set configuration commands
119. provisioning server Enabling this command causes the IP Phone 1140E with SIP Firmware to check for updates once every day The default is disabled YES turns on the AUTO UPDATE feature NO turns off the AUTO UPDATE feature e AUTO _UPDATE_TIME x is the actual time in seconds starting from midnight before an automatic update occurs Each IP Phone 1140E adds random numbers to the time specified by this command so every SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 46 Configure the provisioning server IP Phone 1140E does not try to access the provisioning server at the same time By default the automatic update feature is disabled see AUTO_UPDATE_RANGE x the time after midnight that the automatic update occurs AUTO _UPDATE_TIME_RANGE x is the range in hours from the AUTO_UPDATE_TIME whereby an IP Phone 1140E checks for updates from the server The default range is 1 hour X the range in hours when the IP Phone checks for updates from the server The range can be from 1 to 6 hours e TRANSFER_TYPE MCS STANDARD is used to configure the IP Phone 1140E to activate Nortel conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is MCS MCS the typical attended transfer used by Nortel proxies MCS uses a conference server to
120. pt Language SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 142 SIP messages supported by the IP Phone 1140E Allow Alert Info Yes Yes Allow Events Authentication Info Yes Authorization Call Id Call Info Contact Content Disposition Yes Yes Content Encoding Content Length Yes Content Type Yes Yes Expires Yes Error Info Max Forwards Mime Version Organization P Access Network Info Yes SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP header fields 143 P Asserted Identity Yes Yes P Associated URI P Called Party ID Yes P Charging Function Addresses P Charging Vector P Media Authorization P Preferred Identity P Visited Network ID Priority Privacy Proxy Authenticate Yes Yes Proxy Require RAck Yes Reason Record Route Refer To Referred By Remote Party ID Replaces Yes SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 144 SIP messages supported by the IP Phone 1140E Require Reply To Yes Yes Resource Priority Retry After Yes Route RSeq Server Service Route
121. quires special configuration After the DHCP server is configured to recognize the IP Phone 1140E with SIP Firmware as a unique IP Phone the DHCP server can treat the IP Phone 1140E differently than other DHCP IP Phones An IP Phone aware DHCP server can automatically configure Nortel IP Phones by sending all information that the IP Phone requires The IP Phone 1140E and the DHCP server communicate using a unique class identifier After the IP Phone 1140E first sends the DHCP DISCOVER it includes the Nortel SIP Phone A ASCII string within the Vendor Class Identifier Option 60 The DHCP server recognizes this special Vendor Class Identifier Option 60 and sends back OFFER which also includes the same Vendor Class Identifier This makes it possible to notify the IP Phone 1140E with SIP Firmware that the server is IP Phone aware and that it is safe to accept the offer from the server Every Nortel IP Phone 1140E with SIP Firmware fills in the Vendor Class ID option of the DHCPDISCOVER and DHCPREQUEST messages with the null terminated ASClIl encoded string Nortel SIP Phone A where A identifies the version number of the information format of the IP Phone The Class Identifier Nortel SIP Phone A must be unique in the DHCP server domain The unique DHCP configuration is required to allow the DHCP server to respond with a unique Option 66 parameter to the IP Phone 1140E with SIP Firmware Note The DHCP standard defines Option 66 as the boo
122. r as part of each DHCPOFFER and DHCPACK message for the IP Phone to accept these messages as valid 43 128 131 144 157 188 191 205 219 223 232 247 251 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 74 Configure the DHCP server After multiple VLAN IDs are returned from the DHCP server the IP Phone 1140E tries to connect to each of the VLANs following the order in which VLAN IDs are specified in the DHCP option The format of the field for DHCP VLAN Auto Discovery is Type length and data described in the following sections Type 1 octet To avoid the possibility of option types already being used by different vendors there are fourteen options types supported by the telephone They are 128 131 144 157 188 191 205 219 223 232 247 251 247 and 251 Select one value from the type byte list for the DHCPOFFER response Nortel recommends using 232 247 or 251 DHCP option numbers less than 224 are reclaimed by the IETF RFC 3942 Future changes in the DHCP protocol can force the telephone to stop sending these option requests Currently IP Phone 1140E with SIP Firmware does support the remaining listed options to maintain backward compatibility Length 1 octet The Length value is variable Count only the number of octets in the data field Data variable number of octets ASCII based format VLAN A XXX YYY ZZ
123. r deletes the entire entry e Each parameter must have a corresponding entry An audible beep indicates a field entry must be made before advancement to the next parameter Problem Firmware Download Failure If you are having trouble downloading firmware review the following bullets e ls the TFTP IP address correct within the 1140E device settings menu e Is the IP Phone 1140E connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access Is the syntax within the 1140e cfg or 1140eSIP cfg correct See Provisioning file supported sections in the chapter Configure the provisioning server page 29 Supported sections describe the syntax of the configuration file e Does DOWNLOAD_MODE AUTO and is VERSION less than the current running firmware version If a file does not download using the AUTO selection it is possible the version number is not high enough A version number exists permanently on the IP Phone 1140E until a higher version number is downloaded through the device configuration file or you select Srvcs System Erase User Data on the IP Phone 1140E e Check FILENAME Does this exist on the TFTP server e Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP OR HTTP to go through There is a chance of firmware download failure leaving the IP Phone 1140E with no valid application code and only the boot loaders If this happens the boot loader
124. r will be prevented from logging out of the phone or 1 turns on the auto login feature 0 turns off the auto login feature 2 enables the auto login id feature using the userid specified in AUTOLOGIN_ID_KEY01 and the password specified in AUTOLOGIN_PASSWD_KEY01 to register and authenticate Both userid and password must be specified The AUTOLOGIN_ID_KEY01 and AUTOLOGIN_PASSWD_KEY01 parameters are defined in the set specific configuration file Note When using this setting the user will be prevented from logging out of the phone Note f auto login id is enabled in the set specific configuration file it is recommended that AUTOLOGIN ENABLE be set to either Yes No or 1 0 in the device configuration file This recommendation facilitates migrating a set that uses the set specific configuration file to not using the set specific configuration file The migration to just using the device configuration file can be done by deleting the set specific configuration file If the device configuration file does not have the matching parameters in the set specific configuration file the set will continue to use the previously assigned settings after the set specific configuration file is deleted This recommendation applies to other parameters in the set specific configuration file e AUTO UPDATE YES NO is a command to enable or disable the automatic updating of the IP Phone 1140E with SIP Firmware configuration files from the
125. re is configured to operate in Partial DHCP mode the DHCP server does not need any special configuration to support an IP Phone 1140E with SIP Firmware The IP Phone 1140E with SIP Firmware receives the following Device Settings parameters from the DHCP server in the following table Table 9 DHCP options in Partial DHCP mode Parameter requested by the Description DHCP server option IP Phone 1140E Subnet mask The subnet mask of the IP Phone 1140E Router and gateways IP address of the default gateway of the IP Phone 1140E SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 70 Configure the DHCP server Lease time Implementation varies according to DHCP server configuration Renewal time Implementation varies according to DHCP server configuration Rebinding interval Implementation varies 59 according to DHCP server configuration Partial DHCP is the response from a DHCP server that is not configured to recognize the Nortel specific Vendor Class Identifier in option 60 Nortel SIP Phone A After the IP Phone 1140E is configured to operate in Partial DHCP mode the DHCP server needs no special configuration to support an IP Phone 1140E Using Partial DHCP an IP Phone 1140E can obtain its IP address subnet mask and gateway IP address The remainder of the configuration information is manually entered
126. right 2008 Nortel Networks 52 Configure the provisioning server e FORCE_OCT_ENDDIAL YES NO is a flag used to override attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI e SNTP_ENABLE YES NO allows the IP Phone 1140E to obtain the time and date from an NTP server The default is NO The IP Phone 1140E updates the time once every 24 hours from the NTP server If the IP Phone 1140E cannot contact the server the IP Phone 1140E tries every 15 minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP_ENABLE is set to NO the IP Phone 1140E tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date YES enables NTP NO disables NTP e SNTP_SERVER ip_address is the IP address or FQDN of the NTP server that provides the time and date to the IP Phone 1140E If this is not specified the IP Phone does not generate any NTP requests ip_address the IP address of the NTP server in either Fully Qualified Domain Name FQDN or non FQDN format e MADN_TIMER x is used to set the MADN polling timer interval the interval at which the IP Phone 1140E attempts to determin
127. rnet network devices such as switches routers and IP Phones to advertise information about themselves to other nodes on the network and store the information they discover in a MIB This feature implements 802 1ab and its IEEE 802 1 802 3 and TIA MED organizationally specific extensions To provision this feature see 802 1ab Link Layer Discovery Protocol page 99 and Procedure 13 Provisioning the Device Settings parameters page 111 The parameters in Table 18 TLV formats page 100 can be configured on the IP Phone IP Phone 1140E with SIP firmware PRACK and UPDATE support feature RFC 3581 The combined support of PRACK and UPDATE allows the IP Phone 1140E with SIP firmware to provide reliability to provisional responses and the ability to update session parameters during call setup as well as after the initial invite has received a final response The combination of reliable provisional responses PRACK and the ability to change session parameters before call establishment using UPDATE will improve the IP Phone 1140E interactions with some PSTN networks where the parameters of a session may need updating before the call is established PRACK is used for adding reliability to provisional responses such as 180 Ringing in SIP messaging The PRACK request plays the same role as ACK but for provisional responses RFC 3262 UPDATE allows a client to update parameters of a session such as the set of media streams and their
128. rtel Web site Procedure 11 Downloading SIP Firmware for the IP Phone 1140E from the Nortel Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password The Technical Support page appears 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box 4 Select SOFTWARE in the ALL TYPES scroll down menu SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 88 Upgrade and convert the IP Phone 1140E firmware 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example IP Phone 1140E Release 0625C39D26 bin 7 Place the selected firmware on the provisioning server End Follow the next procedure to convert the UNIStim Firmware to SIP Firmware on the IP Phone 1140E Procedure 12 Converting UNIStim Firmware to SIP Firmware using TFTP Step Action 1 Run the TFTP server for example Tftpd32 exe 2 Place firmware and configuration files in the folder of the TFTP server for example 1140e img F W file and 1140e cfg file that contains the following lines Table 15 Sample 1140e cfg configuration file FW DOWNLOAD_MODE AUTO VERSION 06C25D26 bin FILENAME 1140e img 3 Configure the IP Phone 1140E Dev
129. s a number as a parameter For example SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 50 Configure the provisioning server MAX_INBOX_ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 x the maximum number of in box entries e MAX_OUTBOX_ENTRIES x is used to restrict the maximum number of outbox entries and takes a number as a parameter For example MAX_OUTBOX_ENTRIES 100 limits the number of entries in the outbox to 100 The default limit is 100 x the maximum number of outbox entries e MAX_REJECTREASONS x is used to restrict the maximum number of Call Decline Reasons Prefs Feature Options Call Decline Reasons and takes a number as a parameter The default limit is 20 X the maximum number of reject reasons e MAX_CALLSUBJECT x is used to restrict the maximum number of call subjects Prefs Feature Options Call Subject and takes a number as a parameter The default limit is 20 xX the maximum number of call subject reasons e MAX_PRESENCENOTE x is used to restrict the maximum number of presence notes and takes a number as a parameter The default limit is 20 X the maximum number of presence notes that an IP Phone 1140E can receive e DEF_LANG language is a command used for setting the default language Select one of the supported languages from
130. s are executed and handle the application download Problem Firmware Conversion Failures There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Phone 1140E in case of any failure occurs e Ifa conversion fails before anything is written to FLASH the IP Phone 1140E reboots with the UNIStim Firmware load Ifthe firmware download fails while the application is being written to FLASH there are two possible recovery methods lf an application file was not created after power up the IP Phone 1140E jumps to the BootC loader and downloads a new application load using the same mechanism as the application SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 152 Maintenance and troubleshooting I c lf the application is executed and the file created is corrupted the IP Phone 1140E crashes In this case force the IP Phone 1140E to use BootC by holding up key and 2 during power up Problem Users of the IP Phone 1140E complain that their banner is not updated with their custom banner When the banner is set to FORCED in the device configuration file the user s banner is overwritten by the value in the device configuration file Problem Provisioning Error is displayed on the IP Phone 1140E display The Provisioning Error is displayed on the screen when the IP Ph
131. s the time to and from DST The calculations used are based on the new rules applicable to DST in 2007 The IP Phone 1140E is set up to use the North American DST scheme YES enables daylight savings time NO disables daylight savings time e TIMEZONE OFFSET x is used to set the current time zone offset from GMT in seconds TIMEZONE_OFFSET takes a number as a parameter For example TIMEZONE_OFFSET 25200 sets the time zone offset to MST which is GMT 7 7 3600 25200 seconds Table 6 Time zone offset Location Time zone offset seconds GMT 10 00 Hawaii GMT 09 00 Alaska GMT 08 00 Pacific time US and Canada GMT 07 00 Mountain time US and Canada GMT 06 00 Central time US and Canada 21600 GMT 05 00 Eastern time US and Canada GMT 04 00 Atlantic time US and Canada GMT 03 00 Brasilia Buenos Aires GMT 00 00 Greenwich Dublin Lisbon London GMT 01 00 Amsterdam Berlin Rome Stockholm Madrid Paris GMT 02 00 Athens Istanbul Cairo Helsinki 7200 Jerusalem SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 49 GMT 03 00 Moscow St Petersburg GMT 05 30 Bombay Calcutta Madras New Delhi GMT 08 00 Beijing Chongqing Hong Kong Singapore Taipei GMT 09 00 Osak
132. stration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the SIP provisioning file on the provisioning server 31 Figure 4 Sample provisioning file Device configuration sectio FW load section Dialing plan section Language files section Tone files section SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 32 Configure the provisioning server Table 4 Provisioning file supported sections DEVICE_CONFIG Device configuration file LANGUAGE Downloadable language files more than one can be specified in each section FW Firmware image DIALING_PLAN Dialing plan TONES Downloadable tones wav files USER_CONFIG Set specific configuration file Provisioning is performed using the commands in the 1140eSIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration file the remaining portion of the file following that line item will be ignored is used to indicate a comment Anything preceeding a is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file
133. stration NN43113 300 describes how to install configure and provision the IP Phone 1140E for use on a SIP network Intended audience This administration guide is intended for system administrators of the Nortel IP Phone 1140E with a basic understanding of SIP This guide is not intended for end users of the IP Phone 1140E Many of the tasks outlined in the guide influence the function of the IP Phone 1140E on the network and require an understanding of telephony and Internet Protocol IP networking Acronyms This guide uses the following acronyms Table 1 Acronyms used Authentication Authorization and Accounting ALG Application Layer Gateway DHCP Dynamic Host Configuration Protocol DNS Domain Name System DRegex Digit Regular Expression DSCP Differentiated Services Code Point EAP Extensible Authentication Protocol ERE Extended Regular Expressions FQDN Fully Qualified Domain Name FTP File Transfer Protocol GARP Gratuitous Address Resolution Protocol GUI Graphical User Interface HTTP Hyper Text Transfer Protocol SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 16 Introduction to this guide IETF ISDN NetConfig NDU PDT PEC POE POSIX PRACK PSTN PVQMon QoS RADIUS RTCP RTCP XR SIMPLE SIP SMTP STUN TFTP TPS Internet Engineering Task Force Integrated Services Digital Network Instant Message Interne
134. sults 6 From the Search Results select the appropriate version of the UNIStim Firmware for the IP Phone 1140E for example IP Phone 1140E Release 0625C23 7 Place the selected firmware in the correct directory on the provisioning server 4 In the IP Phone 1140E Network Configuration menu change the TFTP server address and enter the correct TFTP server address This can be the provisioning server as defined in the chapter Configure the provisioning server page 29 5 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The IP Phone 1140E downloads the firmware file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the firmware image is downloaded to the IP Phone 1140E the display shows FW finished the blue LED stops flashing and the IP Phone 1140E resets The IP Phone 1140E registers to the TPS with the new firmware version If the upgrade is unsuccessful see the chapter Maintenance and troubleshooting page 149 in the section Download failures End Follow the next procedure to download the minimum required version of UNIStim Firmware automatically through TFTP on bootup SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 86 Upgrade and convert the IP Phone 1140E firmware
135. t Protocol Internet Protocol Client Manager Telecommunications Standardization sector of the International Telecommunications Union Local Area Network Media Access Control Multiple Appearance Directory Number Media Application Server Network Address Translator Configuration screens available after an IP Phone resets Network Diagnostic Utility Problem Determination Tool Product Engineering Code Power Over Ethernet Portable Operating System Interface Provisional Acknowledgement Public Switched Telephone Network Proactive Voice Quality Monitoring Quality of Service Remote Authentication Dial In User Service Real time Control Protocol RTP Control Protocol Extended Reports Real time Transfer Protocol Single Call Arrangement Shared Call Appearance Session Description Protocol SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Simple Mail Transfer Protocol Simple Traversal of UDP through NAT devices Trivial File Transport Protocol Terminal Proxy Server SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Related publications 17 TTL Time to live UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UNIStim Unified Network IP Stimulus Protocol VoIP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon
136. t accordingly L2 Priority set accordingly DSCP Value set accordingly SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 103 Fields Location Identification Discovery Coordinate based LCI 16 bytes Civic Address LCI I variable length This format can have more than one address element and one address element can range from a minimum of 7 to 256 bytes ECS ELIN I variable between 10 and 25 bytes Although location is received it is not available to end user in this release of the SIP firmware Extended Power via MDI Discovery Power Type 01 PD Device Power Source 00 Unknown There is no hardware support for determining the power source Power Priority 0010 High Power Value Maximum power required as shown below 2001 NTDU90 4 2002 NTDU91 4 5 2004 NTDU92 4 5 2007 NTDU96 10 1110 NTYS02 5 1120E NTYSO3 8 1140E NTYSO5 8 1150E 7 6 Firmware Revision Configure to the firmware version being used for example 0604D97 Manufacturer Name Nortel xy where xy is a 2 digit manufacturer code as shown below 2001 Code 01 2002 Code 01 2004 Code 01 2007 Code 01 2033 Code 03 1210 Code 04 1220 Code 04 1230 Code 04 1110 Code 01 1120 Code 01 1140 Code 01 1150 Code 02 Model Name Contains a string which specifies the phone model for example IP Phone xxx where xxx
137. t is up issued to ensure that the value of 802 1P_MEDIA parameter in the QoS and ToS commands must be set to 1 to be able to have a voice path July 2007 Standard 02 01 This document is up issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1 1 March 2007 Standard 01 02 This document is up issued to incorporate an addition to the Maintenance and Troubleshooting section January 2007 Standard 01 01 This is a new document created to support the IP Phone 1140E with SIP Firmware SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 12 New in this release I eC SCs SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks How to Get Help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to technical support for Nortel products is from the Nortel Technical support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new
138. taken too long to generate a 180 response Upon receiving this response the IP Phone 1140E waits for a 180 Ringing 183 Session Progress or 200 OK responses 100 Trying The IP Phone 1140E begins local 180 Ringing ringing through the active transducer 181 Call is being See 183 forwarded 182 Queued No Yes See Ge The IP Phone 1140E accepts a 183 Session progress No Yes 183 response with SDP to allow for early media negotiation SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP responses 137 2xx Response Successful responses 2xx Response Send Receive Comments 3xx Response Send Receive Comments When receiving this response the IP Phone 1140E redirects the original request to next contact specified When receiving this response the IP Phone 1140E redirects the original request to the new contact specified However the IP Phone 1140E takes no additional special consideration of the permanent status of this change 301 Moved permanently This response is sent to an incoming invite if the IP Phone 1140E has local call forwarding enabled When 302 Moved temporarily receiving this response the IP Phone 1140E redirects the original request to the new contact specified The IP Phone 1140E generates these responses when receiving requests that did not come through the configured S
139. tant messaging 146 Supported SIP proxy servers 24 Supported subscriptions 146 System commands 59 T Three port switch and VLAN functionality 131 Tone configuration commands 54 Transport layer protocols 145 Type DHCP VLAN Auto Discovery 74 U Upgrade and convert the IP Phone 1140E firmware 79 Upgrade the SIP Firmware 79 Upgrade the UNIStim Firmware version 84 Upgrade to the minimum UNIStim Firmware 81 V Vertical services MADN 123 VLAN Filter 106 VLAN Filter configuration Voice 802 1Q configuration Voice VLAN 105 Voice VLAN and Data VLAN 132 VQMon how it works 92 VQMon configuration commands 57 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard Copyright 2008 Nortel Networks 15 September 2008 156 Index VQMon set up 91 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks SIP Firmware Release 2 0 for IP Phone 1140E Administration Copyright 2008 Nortel Networks All Rights Reserved Publication NN43113 300 Document status Standard Document version 03 09 Document date 15 September 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback Sourced in Canada The information in this document is subject to change without notice The statements configurations technical data and recommendation in this document are
140. te the configuration files on the provisioning server Confirm that the UNIStim Firmware is the minimum acceptable version 0625 C39 Download the IP Phone 1140E SIP Firmware and place it on the provisioning server Create the configuration files on the provisioning Are you using DHCP recommended Yes t Configure the DHCP server No server that are specific to converting UNIStim to SIP Firmware SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Introduction 23 Figure 3 Installation of IP Phone 1140E with SIP Firmware page 2 of 2 YV Physically install the IP Phone 1140E IP Phone 1140E powers up and retrieves configuration data from DHCP server if enabled and Provisioning server asthe IP Phone 1140E Firmware just Go to converted from Yes beginning of UNIStim to SIP flowchart Manually configure the Are any manual configurations required Device Settings Yes on the IP Phone 1140E IP Phone 1140E is ready for end user to log in SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 24 Overview Supported SIP proxy servers Call server Call server release Minimum SIP Firmware on the IP Phone 1140E MCS 510
141. th SIP Firmware The IP Phone 1140E connects to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed UNIStim Firmware and SIP Firmware use the same hardware but the model number of an IP Phone 1140E with UNIStim Firmware is different from the model number of an IP Phone 1140E with SIP Firmware If you have an IP Phone 1140E with UNIStim Firmware you can convert the firmware to SIP Firmware To download the most recent version of SIP Firmware see Download the SIP Firmware to the provisioning server page 30 This guide explains how to e configure the provisioning server and the DHCP server Note The provisioning server is where the firmware and the configuration files for the IP Phone 1140E reside This is not the IP Client Manager IPCM of the call server e convert an IP Phone 1140E with UNIStim Firmware to an IP Phone 1140E with SIP Firmware SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 20 Overview a TCS e provision the Device Settings parameters on the IP Phone 1140E with SIP Firmware Note Converting the firmware on an IP Phone 1140E from UNIStim Firmware to SIP Firmware overwrites the UNIStim Firmware The IP Phone 1140E cannot operate in both m
142. the IP Phone If a network address book is available the IP Phone 1140E functions as if NETWORK mode has been selected e HOLD_TYPE RFC2543 RFC3261 is used to select the protocol to hold a call The default setting is RFC3261 RFC2543 RFC 2543 is a standard protocol of the Internet Engineering Task Force IETF RFC3261 RFC3261 is a standard protocol of the IETF e ENABLE 3WAY_CALL YES NO is a flag to enable or disable local phone based three way calling for three party conferences YES enables local phone based three way calling for three party conferences YES is the default NO disables local phone based three way calling e DISABLE _PRIVACY_UI YES NO is a flag to disable the privacy setting in Ul menus Disabling the privacy setting in UI menus disables the user ability to set privacy options YES disables the privacy setting in the UI menus NO enables the privacy setting in the Ul menus NO is the default e DISABLE _OCT_ENDDIAL YES NO is a flag used to configure the pound key The default setting is YES YES the pound key initiates dialing when pressed after a telephone number is entered NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copy
143. the language list downloaded Note that the corresponding language file must be downloaded and stored in the IP Phone 1140E through the LANGUAGE section in Provisioning If the language file is not stored in the IP Phone 1140E the default language English is used language the default language used e MAX_IM_ENTRIES x is used to set the maximum number of instant message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 X the maximum number of instant messages e MAX_ADDR_BOOK_ENTRIES x is used to set the maximum number of entries in the address book and takes a number as a parameter The default limit is 100 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 51 x the maximum number of address book entries ADDR _BOOK_MODE NETWORK LOCAL BOTH is a command to choose the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network MCS New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Phone BOTH attempts to download a network address book and keep a copy on
144. the version number of UNIStim Firmware on an IP Phone 1140E Procedure 7 Checking the UNIStim Firmware version on a new IP Phone 1140E Step Action 1 After assembling the IP Phone 1140E and turning it on the display on the IP Phone 1140E goes through the following sequence e Nortel splash screen appears e Nortel sonic sound plays e Nortel banner appears Following the Nortel banner the firmware version appears in the display F W version 2 Note the UNIStim Firmware version number and write it down Compare the version number to the minimum required UNIStim Firmware version 0625C39 UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C39 with the minimum required version for the upgrade Note that C23 is greater than C39 and C1B is less than C39 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 82 Upgrade and convert the IP Phone 1140E firmware If the version number is equal to or higher than 0625C39 go to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 87 If the number is lower than 0625C39 go to the section Upgrade UNIStim Firmware to the minimum required UNIStim Firmware page 84 and follow the instructions to upgrade an IP Phone 1140E to the minimum required version of U
145. to Voice VLAN Discovery is only possible in Full and Partial DHCP mode VLAN Auto Discovery configuration is useful in a network with separate Data VLAN for traffic commonly used for PC to PC communication and Voice VLAN for VoIP traffic with different priorities The VLAN Auto Discovery is a two step process 1 DISCOVER is sent to the DHCP server for available Voice VLAN IDs The DHCP server sends an OFFER with the available Voice VLAN IDs If the Data VLAN ID has been manually provisioned in the Device Settings of the IP Phone 1140E DHCP DISCOVER is tagged with the Data VLAN ID otherwise it is untagged 2 DISCOVER is sent to the DHCP server for all of the DHCP required parameters However this DISCOVER is tagged with the Voice VLAN obtained in step 1 DHCP VLAN Auto Discovery requires a Nortel SIP Phone aware DHCP server All DHCP requests carry the Vendor Class Identifier Nortel SIP Phone A to allow the DHCP server to identify that the requests are coming from an IP Phone 1140E with SIP Firmware DHCP Auto Discovery returns Voice VLAN IDs The DHCP protocol provides no standard option for VLAN ID requests Separate DHCP vendor specific entry is needed for DHCP VLAN Auto Discovery to convey the VLAN information to the IP Phone DHCP VLAN Auto Discovery uses one of the reserved for site specific use DHCP options for VLAN list retrieval At least one of the following Nortel site specific options must be returned by the DHCP serve
146. tp server address in a string The meaning of the bootp server address is extended in Nortel IP Phone 1140E with SIP Firmware to include the provisioning server address The string in the DHCP offer for Option 66 can be e the numeric IP address or name of the TFTP server or the URI if FTP or HTTP protocol is used of the provisioning server in the form of lt protocol gt lt provisioning server URL gt For example http mydomain com SIP_phone SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 72 Configure the DHCP server If provisioning server authentication is required the user credential must be embedded in the URI in the form of lt protocol gt lt userid gt lt password gt lt provisioning server URL gt port path For example ftp www mydomain com ABC or ftp myuserid mypass ftp mydo main com 21 ABC Requested Device Settings parameters Using Full DHCP mode a SIP IP Phone aware DHCP server can automatically configure Nortel SIP IP Phones by requesting a list of configuration parameters The IP Phone 1140E uses DHCP to request and receive the information The following table lists the Device Settings parameters requested by the IP Phone 1140E in the Parameter Request List option Option Code 55 in the DHCPDISCOVER and DHCPREQUEST messages The DHCPOFFER and the DHCPACK reply messages from the DHCP server must c
147. trator to force the behavior of the DEFAULT _CFWD_NOTIFY value on all users who login to the IP Phone 1140E The default setting is NO YES the DEFAULT_CFWD_NOTIFY configuration value is forced into effect for the user NO the configuration value is not be forced into effect for the user QoS and ToS commands e DSCP_CONTROL x is a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value 802 1P_CONTROL x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 x the value from 1 to 7 indicating the 802 1P value e DSCP_MEDIA x is a value entered in decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 X avalue from 1 to 63 indicating the DSCP value e 802 1P_MEDIA x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the IP Phone 1140 Media RTP packets If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is
148. type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Phone 1140E with SIP Firmware FW section for the firmware load download e DEVICE_CONFIG section for the device configuration e DIALING_PLAN section for the dialing plan files e LANGUAGE section for the language prompts files TONES section for the downloadable tone files e USER_CONFIG section for set specific configuration file Firmware FW image files originate from Nortel only and are authenticated during firmware download If the FW authentication fails the IP Phone 1140E displays an error message and continues operation with the existing FW image Device configuration files are used to set various parameters in the IP Phone 1140E SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Create the SIP provisioning file on the provisioning server 33 Dialing plan files are used for configuring dialing patterns and the format of originated URIs in the SIP message Note Some call servers do not yet support SIP URI dialing Language files are simple text files containing all text prompts used by the IP Phone 1140E Language files are used for the localization of the IP Phone 1140E without firmware upgrade Each language file has
149. ubscription type Supported Nortel Call Server specific address book call park dialog presence message summary ua profile Partial service package Yes Yes network redirection reminder Yes Yes Supported instant messaging SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Supported instant messaging 147 Nortel unencrypted Yes Nortel encrypted Yes SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 148 SIP messages supported by the IP Phone 1140E SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 149 Maintenance and troubleshooting Convert SIP Firmware to UNIStim Firmware The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed If you have an IP Phone 1140E with UNIStim Firmware and you convert the firmware from UNIStim to SIP the UNIStim Firmware is overwritten To convert an IP Phone 1140E from SIP Firmware to UNIStim Firmware a firmware reload is required Procedure 14 Reloading UNIStim Firmware Step Action 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Phone 1140E There are different versions of UNIStim F
150. uded in the box with the IP Phone 1140E also contains useful information and explains how to e connect the AC power adapter e control the volume when answering a call make a call using the handset make a call with the headset or using handsfree e use hold and mute e set the contrast e set the language Installation overview To install the IP Phone 1140E with SIP Firmware three basic steps are required Procedure 1 Installation overview Step Action 1 Configure the provisioning server and optionally the DHCP server The function of the provisioning server is to provide configuration options to every IP Phone 1140E throughout the network The DHCP server can be configured to provide basic network configuration data or a more comprehensive set of network configuration data for the IP Phone 1140E with SIP Firmware 2 Load SIP Firmware on the IP Phone 1140E 3 Configure the initial network configuration parameters on the IP Phone 1140E with SIP Firmware End SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 22 Overview Figure 2 Installation of IP Phone 1140E with SIP Firmware page 1 of 2 Configure the IP Phone 1140E Are you converting the firmware on the IP Phone 1140E from UNIStim to SIP 2 No Download the IP Phone 1140E Firmware and place it on the provisioning server Crea
151. ur call server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Procedure 9 Configuring the TFTP server Step Action 1 The IP Phone 1140E always executes the TFTP download at bootup ifa TFTP IP address is configured on the IP Phone 1140E after being initiated by the telephony call server 2 Go to the TFTP server and create the 1140e cfg provisioning file The 1140e cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 13 Sample 1140e cfg provisioning file FW DOWNLOAD_MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the firmware download of 0625C23 bin 3 Download and copy the firmware to the TFTP server directory To download the UNIStim Firmware for the IP Phone 1140E from the Nortel Web site 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 85 The Technical Support page appears 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box Select SOFTWARE in the ALL TYPES scroll down menu Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Re
152. vacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Feature dependencies and restrictions The minimum release to support MADN SCA feature is 1 1 Multi User login is not supported SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 125 Emergency 911 Operator control of disconnect Overview For Emergency 911 services to be effective it is vital that a system maintain a connection with the 911 operator until the user provides all necessary information In traditional 911 telephony if a 911 call is disconnected before the necessary information is provided mechanisms are in place to allow the 911 operator to ring back the calling party In VoIP calls 911 support is an evolving standard If the user of an IP Phone 1140E attempts to disconnect a 911 call after the 911 operator has answered the IP Phone 1140E switches to hands free mode Once the IP Phone 1140E is in hands free mode the 911 call can only be disconnected by the operator Emergency 911 calls originate on the IP Phone 1140E and are completed by the Call Server The Call Server commun
153. ware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks QoS and ToS commands Tone configuration commands Create the device configuration file on the provisioning server IM_NOTIFY DEFAULT_CFWD_NOTIFY DEF_DISPLAY_IM FORCE_CFWD_NOTIFY CALL_WAITING RTP_MIN_PORT DISTINCTIVE_RINGING RTP_MAX_PORT USE_RPORT SCA_HOLD_BEHAVIOR TOVM_SOFTKEY_ENABLE TOVM_VOICEMAIL_ALIAS TOVM_VOICEMAIL_PARAM MAX_RING_TIME ENABLE_UPDATE DSCP_CONTROL 802 1P_CONTROL DSCP_MEDIA DIAL_TONE RINGING_TONE BUSY_TONE SCA_APPEARANCES SCA_BROADWORKS EXP_MODULE_ENABLE FORCE_REBOOT PROMPT_ON_LOCATION_OTHER 802 1P_MEDIA DSCP_DATA 802 1P_DATA FASTBUSY_TONE CONGESTION_TONE 39 NAT configuration commands NAT_SIGNALLING NAT_MEDIA NAT_TTL STUN_SERVER_IP1 STUN_SERVER_IP2 STUN_SERVER_PORT1 STUN_SERVER_PORT2 Voice Quality Monitoring VQMon configuration commands System commands VQMON_PUBLISH VQMON_PUBLISH_IP LISTENING_R_ENABLE LISTENING_R_WARN LISTENING_R_EXCE PACKET_LOSS_ENABLE PACKET_LOSS_WARN ADMIN_PASSWORD PACKET_LOSS_EXCE JITTER_ENABLE JITTER_WARN JITTER_EXCE DELAY_ENABLE DELAY_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 40 Configure the provisioning server Device configuration comman
154. ware through TFTP on bootup 86 M DRegex 65 Maintenance and troubleshooting 149 DRegex rules 66 Mandatory keywords in the provisioning Duplex 109 file 33 Media Priority bits configuration E Multiple Appearance Directory Number 123 EAP configuration Emergency 911 Operator control of N disconnect 125 NAT configuration commands 55 Emergency 911 characteristics of E911 NAT firewall traversal 129 calls 126 NAT Media 110 Emergency 911 dialing plan NAT media configuration configuration 126 NAT Signal 110 Emergency 911 location information 125 NAT Signal configuration Emergency 911 overview 125 NAT Traversal 110 Ethernet port mode configuration NAT TTL 110 NAT TTL configuration F Net Mask 104 Feature configuration commands 42 Net Mask and Gateway configuration Feature dependencies and restrictions 124 Network requirements 26 Firmware conversion failure 151 No DHCP mode 104 Firmware download failure 151 Ntwk Port Duplex configuration Full DHCP mode 70 Ntwk Port Speed configuration Full DHCP mode characteristics Full DHCP mode DHCP options O G Optional keywords in the provisioning file 34 Gateway 104 P Partial DHCP mode 69 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Index 155 Partial DHCP mode characteristics Partial DHCP mode DHCP options Password 109 Password configuration PC Port Duplex configuration PC Port Speed configurati
155. x or ends edit mode In Edit mode the first field of the item is highlighted Press the Apply amp Reset Context sensitive soft key to save settings in the Device Settings menu after all the necessary changes are made This action resets the IP Phone 1140E Press the Return Context sensitive soft key to exit the Device Settings menu without saving any changes 6 Navigate to the first item in the Device Settings menu to configure EAP Table 26 EAP configuration Enable 802 1x EAP O Device ID Password A check mark appears in the check box if the item is active 7 If the Enable 802 1x EAP check box is checked fill in the Device ID and the Password 8 Configure 802 1ab Link Layer Discovery Protocol Data LLDP in the Enable 802 1ab LLDP menu Use the right arrow in the Navigation key cluster to highlight the Enable 802 1ab LLDP box A check mark appears in the check box if the item is active SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks Configure the device settings 113 Table 27 802 1ab configuration Enable 802 1ab LLDP O 9 Configure DHCP in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the DHCP box Press the Select key to access a list of DHCP mode choices e No e Partial e Full Scroll through the list with the Up Down arrows and sel
156. y 256 The range is 1 to 25600 YES enables the sending of alert report based on the packet loss NO disables the sending of alert report based on the packet loss e PACKET_LOSS_ WARN xx is the threshold to send a report on Packet Loss greater than xx The default is 256 1 Using 0 will reset the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 e PACKET LOSS _EXCE xx is the threshold to send a report on Packet Loss greater than xx The default is 1280 5 Using 0 will reset the threshold to default xx is an INTEGER value scaled by 256 that is used as threshold The range is 1 to 25600 e JITTER_ENABLE YES NO is used to enable or disable alerts based on the inter arrival Jitter on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second YES enables the sending of alert report based on jitter detection NO disables the sending of alert report based on jitter detection e JITTER_WARN xx is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into 65535 Oxffff hex parts xx 65535 is the threshold in seconds The default is 3276 50 ms Using 0 will reset the threshold to default xx is an INTEGER value used as threshold e JITTER_EXCE xx is the threshold to send a report on Inter arrival Jitter greater than xx 1 second is broken up into
157. y a number or a character such as 1 or a There are two variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer There must be a domain name defined and the domain name can be represented by any variable In Figure 6 Sample dialing plan page 62 the domain name is represented by n The variable definitions take the form Figure 8 Sample dialing plan variable definitions For example 1 nortel com 2 Nortel SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43113 300 03 09 Standard 15 September 2008 Copyright 2008 Nortel Networks 64 Configure the provisioning server 3 4 com 5 Nortel com t 10000 default timer is 10 seconds a Nortel com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp Figure 9 Sample dialing plan digit map section patterns amp amp destination string amp amp dialing action attributes The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial step The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx A

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