Avaya 1120E-1140E Product Bulletin
Contents
1. Nortel Product Bulletin p 2009 0079 clobalPage 15 of 29 Nortel Product Bulletin P 2009 0079 Global A0814961 A0814961 Standard IEC Cable Argentina non RoHS NTTK26AAE6 N0118951 Standard IEC Cable Japan Order Codes Expansion Module for the IP Phone 1100 Series 18Key PEC CPC DESCRIPTION NTYSO8AAE6 N0033469 Expansion Module for the IP Phone 1100 Series 18 Key RoHS Alternatively the SIP Firmware Release for IP Phone 1120E and 1140E will be available for download from a secure Nortel website for registered customers Customers are required to purchase have the IP Phone 1120E and IP Phone 1140E hardware available for loading the SIP Firmware Release The current product codes for the IP Phone 1120E and 1140E that ship with UNIStim Firmware are different than the above codes and can be ordered separately IP Phone 1120E and 1140E with UNIStim Firmware can be updated with the SIP Firmware Release 2 2 per procedures outlined in the Firmware Content and Update section above PEC CPC DESCRIPTION NTYSO5CAE6 N0142353 IP Phone 1140E Graphite w Icon Keys w o PS SIP RoHS NTYSO5DAE6 N0142354 IP Phone 1140E Graphite w Eng Keys w o PS SIP RoHS Communication Server Port License The SIP Firmware Release for IP Phone 1120E and 1140E works with different Nortel Communication Servers and 3 party servers as outlined above As such a SIP port license is2. High ptime 20 ms G711 G729 Med ptime 20 ms G729 G711 Low ptime 40 ms G729 G711 Thus G729 20ms or 40ms can be selected as default value and may be suitable for certain networks requiring bandwidth optimization Nortel Product Bulletin p 2009 0079 clobalPage 18 of 29 Nortel Product Bulletin P 2009 0079 Global Security NAT Traversal amp STUN protocol The SIP Firmware Release for IP Phone 1120E and 1140E supports two methods for NAT traversal of the signaling path e SIP_PING e Simple Traversal of User Datagram Protocol through Network Address Translators STUN SIP PING is a Nortel protocol for NAT traversal for SIP signaling only The STUN protocol lets a client discover the presence and type of NATs between the client and the public Internet In addition a client can discover the mapping between the private IP address and port number and the public IP address and port number Typically an Enterprise or a service provider operates a STUN server in the public Internet or internet domain A STUN server can be located using DNS SRV records using the domain as the lookup STUN typically uses the well known port number 3478 The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file SIP Firmware Release 2 2 for IP Phone 1120E and 1140E also supports NAT traversal for the Media path However STUN protocol cannot coexist with Application L
3. Selection of wired audio headsets for future support for 3 party headsets Selection of wireless Bluetooth headset IP Phone 1140E only User selection of Codecs during a call including G729b amp G723 1 Configurable Administration Options Configurable administrative functions with the SIP Firmware Release 2 2 include Downloadable Global Language Options from 17 available languages Flexible and Downloadable Dialing Plan Regional and Localized Call Progress Tones and Cadences Multiple SIP proxies and Domains Sub domains o Configurable by the system administrator or end user Multiple Protocols for Firmware and File Downloads TFTP FTP HTTP Time amp Date from NTP server Option to disable Instant Messaging functionality gt English is default with up to four additional language options presented at one time Additional languages are available for download Nortel Product Bulletin p 2009 0079 clobalPage 10 of 29 Nortel Product Bulletin P 2009 0079 Global Option to turn off Feature Status Indicator Blue LED notification for incoming Instant Messages Ability to configure the key to initiate dialing Ability to configure Call Forward Notification New Problem Determination Tools via Telnet Password Protected o Error diagnostics and recovery o Remote debugging Admin privileges Per set configuration based on MAC address of IP Phone Autologin of SIP user based on server supplied user credentials E911 lo
4. When ENABLE_SERVICE_PACKAGE is turned on rest of the parameters are ignored They are taken from the available service package Nortel Product Bulletin p 2009 0079 GiobalPage 24 of 29 Nortel Product Bulletin P 2009 0079 Global Dial from Inbox Dial from Inbox allows the user to edit the number obtained from inbox before calling A new Edit menu is introduced which helps the user to prefix edit the number This Edit menu can be navigated through the Edit softkey of Answered Missed Call menu which presents the number with a cursor at the beginning to add the prefix Navigating through the digits and inserting the digits in beginning middle or end is also supported A delete softkey is also introduced to delete the digits typed User Interface Changes Below are additional User interface changes enhancements made in SIP Firmware Release 2 2 The Answer softkey is removed and replaced by View softkey Selection of the View softkey shows the calls received and time when the call was received The Save softkey in View and Missed Calls menu has been removed To save items in the address book the Copy key can be used Logout without Password The logout procedure in SIP Firmware Release 2 1 was to go to Settings and Select Logout option This displays a new screen asking Enter Password to Logout The user was supposed to enter password and then press Ok In SIP Firmware Release 2 2 when logout without password is enabled and the u
5. cscat DOCUMENTATION amp poid 15721 SIP Firmware Release 2 0 for IP Phone 1120E and 1140E documentation includes the following materials e NN43112 101 SIP Firmware Release 2 0 for IP Phone 1120E User Guide NN43112 102 SIP Firmware Release 2 0 for IP Phone 1120E Quick Reference Card NN43112 300 SIP Firmware Release 2 0 for IP Phone 1120E Administration NN43110 301 Expansion Module for IP Phone 1100 Series SIP Firmware User Guide NN43113 101 SIP Firmware Release 2 0 for IP Phone 1140E User Guide NN43113 102 SIP Firmware Release 2 0 for IP Phone 1140E Quick Reference Card NN43113 300 SIP Firmware Release 2 0 for IP Phone 1140E Administration NN43110 301 Expansion Module for IP Phone 1100 Series SIP Firmware User Guide Broadsoft Broadworks Partner Configuration Guide for SIP Firmware Release 2 0 for IP Phone 1120E and 1140E contains details on supported features and configuration and can be found at http support nortel com go main jsp cscat DOCUMENTATION amp poid 15721 Nortel Product Bulletin p 2009 0079 clobalPage 14 of 29 Nortel Product Bulletin P 2009 0079 Global Ordering Guidelines and Procedures Nortel ships the IP Phone 1120E and 1140E preloaded with SIP Firmware Release from the factory The order codes for IP Phone 1120E and 1140E with SIP Firmware are provided below for reference The order code for Expansion Module for the IP Phone 1100 Series is also provided below Order Codes IP Phone 1120E and 1140E shipped
6. Servers 2100 SE13 and Application Server 5200 AS 5200 6 0SP1 Please consult your Nortel representative for further timeline updates on specific server of interest Nortel Product Bulletin p 2009 0079 ciobalPage 1 of 29 Nortel Product Bulletin P 2009 0079 Global The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E is supported on the GA hardware release currently shipping and already shipped GA hardware of the respective IP Phone models The SIP Firmware Release 2 1 for IP Phone 1120E and 1140E is the required minimum release on the planned shipments of the respective IP Phone models beginning 3Q09 Field upgrade to SIP Firmware Release 2 2 is possible Please refer to firmware upgrade section for details SIP Firmware release for IP Phone 1120E and 1140E Firmware IP Phone 1120E IP Phone 1120E and 1140E and 1140E Planned factory shipments starting 3Q09 Currently shipping and already shipped GA hardware Supported SIP SIP Firmware SIP Firmware Release 2 1 Firmware Release 1 1 and Release above Order codes for IP Phone 1120E would be different in 3Q09 than the previous order codes Please refer to ordering guidelines section below for details This bulletin provides useful information related to the release of the SIP Firmware for IP Phone 1120E and 1140E globally including solution overview firmware management and ordering information It also references Product Advisements as well as where to find
7. appears to the other party to be originating from or terminating to the same number regardless of the location initiating or receiving the call The Shared Call Appearance feature allows a user to pick up a call that was put on hold by another user of the same group and it allows a user to join an active call of another user in the group The Shared Call Appearance feature is supported on Broadsoft BroadWorks server Please note SIP Firmware Release 1 1 and above for IP Phone 1120E and 1140E supports Multiple Appearance Directory Number MADN Single Call Appearance SCA feature for Nortel Communication Servers CS2000 and CS2100 Please consult your Nortel representative for timeline updates for SIP Firmware Release 2 2 with the specific Nortel Communication server of interest SIP URI Dialing The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports URI dialing Some Communication Servers may not support URI dialing and in such cases attempt to make calls from the Call softkey menu of SIP Firmware may not complete and users may get an error message In addition as a valid URI is to be entered for monitoring a user s presence state the presence state updates may not be reflected accurately with Communication Servers that may not support URI Expansion Module The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports the Expansion Module The Expansion Module is a hardware accessory that connects to the IP Phone and provides ad
8. downgrading again to SIP Firmware Release 2 0 2 To upgrade existing UNIStim Firmware for the IP Phone 1120E 1140E first update the IP Phone1120E 1140E to minimum required UNIStim Firmware version 0624C1B 0625C1B The IP Phone 1120E or 1140E may be shipped with default UNIStim version lower than the minimum required version 3 Once the IP Phone 1120E 1140E is at 0624C1B 0625C1B version the IP Phone can be updated to SIP Firmware Release 02 02 16 00 version UNIStim Firmware supports the TFTP or UFTP protocols Updating UNIStim firmware and switching from UNIStim firmware to SIP Firmware will require a TFTP server UFTP is not supported IMPORTANT NOTE The SIP Firmware Release for IP Phone 1120E and 1140E is a migration to the SIP protocol for these IP Phones Loading the SIP Firmware will overwrite the existing firmware such as UNIStim i e note that it will not be possible to run both the SIP and UNIStim Firmware concurrently For details on firmware update procedures provisioning and configuration please refer to Nortel may provide references to non Nortel products as well as hyperlinks or pointers to other web sites maintained by third parties The links to any such third party web sites are provided for your convenience and information only The content in any linked web site is not under our control and if you decide to access any such web site you do so entirely at your own risk The fact that we provide a link to a third party web
9. in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Limited To view the most recent version of this bulletin please visit Nortel s Partner Information Center on the web at http www nortel com pic Nortel Product Bulletin p 2009 0079 clobalPage 29 of 29
10. key during call or when accessing voicemail User Preference Enhancements Configurable user preferences supported with the SIP Firmware Release 2 2 include Handset headset handsfree Volume Adjustment Alerting Volume Adjustment Display Contrast Adjustment Ring Pattern Selection Voicemail Settings Number and Mailbox ID Nortel Product Bulletin p 2009 0079 ciobalPage 9 of 29 Nortel Product Bulletin P 2009 0079 Global Sorted User location from server provided list Time Date Zone Format Idle Screen Display Text Backlight Screensaver Settings Call Subjects Nortel Communication Server dependent Call Decline Reasons Nortel Communication Server dependent User Preference Enhancements Cont Instant Messaging On off setting of pop up display audible tone for new messages Default Dialing Alpha Numeric Call Ignore Action local network Search Method Name First character Index Incoming amp Outgoing Privacy settings User Presence Selection Dialing Pattern Default Aloha Numeric Ring tones pre provisioned files User Selection of Localized Display Language o English is default with up to four additional language options presented at one time Additional languages are available for download o Changeable without requiring a phone reset Multiple user profile support to ensure user data security when logged in out i e separate Inbox Outbox IM log Address Book user defined feature key user preferences etc
11. related documentation and product information Nortel Product Bulletin p 2009 0079 clobaiPage 2 of 29 Nortel Product Bulletin P 2009 0079 Global Contents SIP FIRMWARE RELEASE 2 2 FOR IP PHONE 1120E AND 1140E OVERVIEW ccccsesseseeseeseeteeteees 3 ADMINISTRATION AND PROVISIONING ccsssssssesessessesessessesessesneescsesnessesesueeseuesneaeeesaneaeeesaneaeeesaneaeensaneneenees 12 FIRMWARE CONTENT AND UPDATE INFORMATION s scsessesseseesessesecsessesecsnsseescsnsscesssnencesanenceeeaneneees 13 REFERENCES AND RELATED DOCUMENTS scisirecsscccaececictcznaicieniiriaan eae auieneunn antes 14 ORDERING GUIDELINES AND PROCEDURES c ccssccsscasssesncossecssecsssenneaseoetseastsensenssoesseasesesscnstoesnensneeneee 15 Order Codes IP Phone 1120E and 1140E shipped preloaded with SIP Firmware Release 16 TRAINING urene asia scans ne peseaa a tc aman adc alesis E 17 TECHNICAL ADVISEMENTS cscis pesvon contsdesaeetceansesaneudeesveuieiduccanesneccenrsentiemmmnadeumane ena aanenaaie 18 Minimum Hardware for SIP Firmware Release on the IP Phone 1120E and 1140E 18 Audio codec enhancements cccceceeeeeeeeeeeceeeeeeeeeeneesaaaeneeeeeeesaeeseeseeaeeeseeeeeeneeees 18 Security NAT Traversal amp STUN protocol cccceeeeseeeeeeeeeeeeeeeeeeaeeeeeeeaaeeeeeenaaeeeees 19 Secure Real Time Transport Protocol SRTP and Transport Layer Security TLS 19 802 1X and Extensible Authenti
12. required for each IP Phone 1120E and 1140E to connect to the Nortel Communication Server system When placing an order for the IP Phone 1120E and 1140E please ensure appropriate number of SIP port licenses have been ordered for the respective Nortel Communication Server Nortel Product Bulletin p 2009 0079 clobalPage 16 of 29 Nortel Product Bulletin t P 2009 0079 Global Training Global Knowledge is the official training partner for Nortel Enterprise products for Nortel for North America The following training courses have been updated to include the SIP Firmware Release for IP Phone 1120E and 1140E Course Title Format Number Multimedia Communication Server 5100 Release 4 0 Classroom Learning 6316C Administration Multimedia Communication Server 5100 Release 4 0 Classroom Learning 6313C Installation and Commissioning Multimedia Communication Server 5100 Release 4 0 Planning Classroom Learning 6314C and Engineering Multimedia Communication Server 5100 Release 4 0 Tutorial eLearning 6304W Multimedia Communication Server 5100 Release 4 0 Overview eLearning 6306W Further details on course offerings and schedules and training for other Nortel Communication Servers can be obtained from the Global Knowledge website at www globalknowledge com nortel training Nortel Product Bulletin p 2009 0079 GiobalPage 17 of 29 Nortel Product Bulletin P 2009 0079 Global Technical Advisements Minimum Ha
13. site does not mean that we endorse authorize or sponsor any such site or that we are affiliated with such third party Under no circumstances shall Nortel be liable to any person for any direct special incidental punitive indirect or consequential damages loss of profits or revenues or costs of replacement goods resulting from use of or reliance on the information presented in or through this Web Site even if informed in advance of the possibility of such damages Nortel Product Bulletin p 2009 0079 clobalPage 13 of 29 Nortel Product Bulletin P 2009 0079 Global the Administration Guides NTPs in the next section References and Related Documents Additional information is available in the Knowledge Transfer Kit KTK which can be downloaded from the Partner Information Center PIC at the following location htto www nortel com pic Navigate to Products and Solutions then select Channel Readiness and finally select SIP Firmware Release for IP Phone 1120E and 1140E from the drop down list SIP Firmware Release 2 0 for IP Phone 1120E and 1140E related documents are available on http www nortel com support using the following product path Changes and Enhancements in SIP Firmware Release 2 2 is documented in this product bulletin For SIP Firmware for IP Phone 1120E http support nortel com go main jsp scatsDOCUMENTATION amp poid 15741 For SIP Firmware for IP Phone 1140E http support nortel com go main jsp
14. 0E and IP Phone 1140E were designed to be flexible and deliver the memory and processing capacity required to support a native SIP User Agent with SIP Firmware availability The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports advanced IP Telephony applications such as presence selection and notification along with secure instant messaging Specific feature enhancements delivered within the SIP Firmware Release 2 2 update are shown as underlined and in italics Combined with the high resolution pixel based fully backlit displays of the IP Phone 1120E and IP Phone 1140E the SIP Firmware delivers a robust set of capabilities designed to enhance the communications experience across both Enterprise and Carrier Nortel Communication Servers For a list of of supported features of the SIP Firmware Release 2 2 for IP Phone 1120E and 1140E with BroadSoft BroadWorks Release 14 please refer to the BroadSoft Partner Configuration Guide for which access information is available in the reference section below Business grade Telephony Features Business grade telephony features in the SIP Firmware Release 2 2 offering include Call initiation Call answer o Supported from handsfree headset handset and the primary line key Star Code and Octothorpe Dialing o Nortel Communication Server dependent feature Call Forward local to the phone Call Forward Indication Stutter tone Call Forward Reminder Ring Splash Cal
15. 140E with SIP firmware to provide reliability to provisional responses and the ability to update session parameters during call setup as well as after the initial invite has received a final response The combination of reliable provisional responses PRACK and the ability to change session before call establishment using UPDATE will improve the IP Phone 1140E interactions with some PSTN networks where the parameters of a session may need updating before the call is established To provision this feature please refer to the Administration Guide listed in the reference documents section RFC 3581 This feature implements an extension to SIP for Symmetric Response Routing for the IP Phone 1140E with SIP firmware This extension permits the conduction of SIP dialogs through a Symmetric Network Address Translator NAT using UDP This allows the phone to work from behind and or in front of a symmetrical NAT with servers and or clients that support RFC 3581 In particular it enhances the capability of the IP Phone 1140E and IP Phone 1120E with SIP firmware to interoperate with other proxies and to work in any network configuration For this feature to work properly the receiving end device must support RFC 3581 To provision this feature please refer to the Administration Guide listed in the reference documents section RTP port configuration The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E provides option to set or change RTP ports RTP port co
16. I and finally device configuration file If none of them are configured default DSCP values will be used User configured DSCP values and Nortel Automatic QOS feature will work in conjunction with user configured control and media priority bits as is since later is in layer 2 VLAN ToS and the former will be in layer 3 IP The Device configurations file change is given below The following flag is added to toggle the Nortel on Nortel feature o NORTEL_Automatic_QOS YES or NO YES Phone will use private DSCP values unless overridden NO Phone will either use one of the configured DSCP values or the system default values Password protection management for Domains In SIP Firmware Release 2 1 at the login screen choosing domain is protected by admin password The enhancement is to remove the password query for switching domains Admin password protection will continue to protect the editing of the domains Editing domain option is available at the following states and it is required to enter the admin password for accessing the domain menu a Current Domain state b Domain List state An exception to the above is when an attempt is made to edit the domain from the server settings There will be no prompt for admin password since the user would have entered the admin password to enter the server settings menu Nortel Product Bulletin p 2009 0079 clobalPage 26 of 29 Nortel Product Bulletin P 2009 0079 Global Editing domain menu int
17. Nortel Product Bulletin P 2009 0079 Global NORTEL Product Bulletin Bulletin Number P 2009 0079 Global Date 26 June 2009 Nortel SIP Firmware Release 2 2 for IP Phone 1120E and IP Phone 1140E General Availability Global REVISION HISTORY Date Revision Summary of Changes 26 June 2009 Original Bulletin This is the original publication Introduction Nortel SIP Firmware Release 2 2 for the IP Phone 1120E and IP Phone 1140E is Generally Available effective as of June 26th 2009 for Nortel Communication Server 1000 Release 6 0 MCS5100 Release 3 5 4 0 and for third party BroadSoft BroadWorks Server Release 14 SP4 SIP Firmware Release 2 2 for IP Phone 1120E and 1140E provides enhancements to the SIP capabilities including support for Nortel Automatic QOS Codecs G729b Annex B and G723 1 high compression codec Audio headset type selection Conferencing without Service package applicable to Nortel Communication Server 1000 Release 6 0 and 3 party Broadsoft Broadworks Server Ability to Logout a SIP user without password ability to Dial from Inbox and several other enhancements as detailed in the technical description section below Additional support of the SIP Firmware Release 2 2 for the IP Phone 1120E and 1140E on other Nortel Communication Servers remains under formulation at this time SIP Firmware Release 2 1 for the IP Phone 1120E and IP Phone 1140E is available as GA product for Nortel Communication
18. ayer Gateway ALG Media Portals or RTP Proxy servers If STUN is configured on the SIP Firmware Release ensure none of these devices are configured in the SIP proxy server Secure Real Time Transport Protocol SRTP and Transport Layer Security TLS SIP based Secure RTP and TLS are a planned enhancement for a future SIP Firmware release 802 1X and Extensible Authentication Protocol EAP The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports 802 1 X EAP device authentications The authentication protocol currently supported is EAP MD5 Customers need to procure appropriate RADIUS authentication servers both HW SW Certificate based authentication is planned for a future release Single User Login The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E only supports a single user logged in per phone Other Nortel IP Phones or firmware may allow for more than one user or directory number to be logged in or displayed at a time Nortel Product Bulletin p 2009 0079 clobalPage 19 of 29 Nortel Product Bulletin P 2009 0079 Global Shared Call Appearance The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports Shared Call Appearance Feature The Shared Call Appearance feature allows a given line to be configured with multiple locations essentially allowing multiple endpoints to login to the system while using the same external number Any one of these locations can be used to originate or receive calls Any call
19. cation Protocol EAP 0 cc eesesesssesesseeeeeeeesneneseetseaneneneees 19 Single User MOU sscsccseardarsonrinpensecnedtnneaiestnucensateoniveseastieitaclstahtlesnauaneieesisieiseasilaishest lane oranepenen canted 19 Shared Call Appearance eecccceeeeessceeeeeenceeeeeecaeeeenaaaeeesteaaeeeeeeeeaaaeeeeeeaaaeeeetnaaeeeeea 20 SIP CURA UNG esiisade e aeaa aE a eaa a eS cones E E Eaa EEE RE 20 Expansion Module cesar crescent pened cause iccendadtateneceanteta cease sean petcetenza dsantsnantenaieeaaide 20 Distinctive NING ic aos aia Se eee a a N A ieee 22 Link Layer Discovery protocol IEEE 802 1 D ccccceeeeeeseeeceeeeeeeeeeeeeeeeeeeneaeeeeneeees 22 Auto LOGI estes eiienniceesets semrans soca nacesexvea sean Ea sewed a EKET EE EE A EAKATE E EE 22 RFC Enhancements i s5 cde cect tess ceaccatnc nn ctetneaceneananddcdep tenes sac sanceuancesavvabintagedsdecancdtancecmnaueens 23 RTP Port Configuration ode Sececseeadecigatte cer needa cetacg tailed dies geicedaasuict mates ty iatnx to paglatatccecquaaautee 23 Voice Quality Monitoring VOMON cssccirsavicncersermasceecenscasssat acatbancd aaterenmasiieienaanertaatie 23 Transterto Voice Mail sisca eee ee ee ee 24 Conferencing without Service Package ccccsssseceeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaaeeeeesaaeeeeeaa 24 Dialirom INDOX kerida naaraan eare Ee eE ven dansds sad aaexesabyesseieen as 25 User interface MANO OS cdaca c2tc fecesnedacerarcessteczntanebinsy4anacencaniacasianseeboteee
20. cation enhancement user prompt for manual location entry if the initial selected location is other Call Waiting tone Selection of alternate codec list i e G729 codec with ptime of 20ms and 40ms please refer to technical advisement section below for details Conferencing feature without service package applicable to certain Nortel Communication Servers and 3 party Broadsoft Broadworks Paging feature Nortel Communication Server dependent Intercom feature Nortel Communication Server dependent SIP user logout without password Nortel Automatic QOS optimization of signaling and media with Nortel switches Remote check for updates Nortel Communication Server dependent Standards Codecs and QoS Settings The SIP Firmware Release 2 2 is designed to support the following standards codec and QoS settings Security DTMF payload via RFC2833 and G 711 in band signaling G 711 and G 729a codecs G729b and G723 1 codecs DNS for Domain Name Resolution Layer 2 802 1 p Q packet priority Layer 3 ToS and IP precedence bit tagging QoS metrics monitoring and reporting Firewall and NAT traversal via STUN Link Layer Discovery protocol LLDP based on IEEE 802 1ab RFC enhancements PRACK and UPDATE support Nortel Automatic QOS Signaling and Media optimization with Nortel switches The SIP Firmware Release 2 2 supports the following security features Firmware file integrity and authentication code signing for Nortel generat
21. ce Package When SIP Firmware Release 2 2 for IP Phone 1120E 1140E is registered with MCS 5100 some services are dependent on service packages received from the server When the IP Phone registers with MCS5100 it sends various subscriptions and one of them is for service package Some servers like Communication Server CS1000 do not support service packages in such cases below device configurations parameters can be used to support Adhoc conferencing capability Also Domain Setting UI is enhanced to configure the Conference URI and the Max Adhoc Ports o ENABLE _SERVICE_PACKAGE YES or NO Yes gt Phone will try to download service package No gt phone will not subscribe to service package Default YES Administrator can also configure the following values for each of the domains in the device configurations file o CONFERENCE_URI1 This field will contain conference URI Ex CONFERENCE_URI1 conference bvw com o ADHOC_ENABLED1 YES or NO YES gt The call server supports ad hoc conferencing NO gt Ad hoc conferencing is not supported by the Communication Server This is required when the calls are being transferred to the Communication Server for ad hoc conferencing o MAX_ADHOC_PORTS1 values 0 4 This indicates the maximum number of users supported for ad hoc conferencing on the Communications Server This value should be the same as configured on the Communication Server 4 is the limit on MCS5100 as well as CS1000 SMCe NOTE
22. d for Dialing Instant Messaging Key Expansion Module support Auto Login of SIP users based on MAC address of the IP Phone Shared Call Appearance Broadsoft Broadworks Communication Server dependent feature Paging Nortel Communication Server dependent feature Intercom Nortel Communication Server dependent feature User Interface Enhancements The user interface that is available with the SIP Firmware Release 2 2 offers graphical based menus for enhanced user experience including User defined feature keys for Speed Dial Voice Mail Call Forward Instant Messaging Presence Selection and Do Not Disturb features Integrated message access to Voicemail login and Instant Messaging Special character support for meaningful text entry Use of the fixed Expand key to access the IM Log Graphical Icons indicating status of each IM Unread Read Replied to Feature Status Indicator Blue LED indicates the receipt of new unread Instant Messages IM s Access to Voice Inbox and Outbox via Fixed or Soft keys Graphical icons indicating status of received calls number missed received per each user Instant Access and Navigation of Menus using the Select soft key Calling Party and Call Forwarding Party Name Display for Forwarded Calls Transfer to Voice Mail Ability for the users to edit phone number from Inbox before calling SIP user logout without entering password Switching of domains without password Display of most recently pressed
23. d process using the TFTP HTTP or FTP protocol Updates including firmware language files and configuration files may be obtained when the phone is powered up at specific times pre configured by the system administrator or at any time upon manual request of the user Firmware updates are done via the SIP Firmware update provisioning mechanism Customers will need to make arrangements for the TFTP FTP HTTP servers A trial copy of Windows or Linux version of TFTP server application can be obtained from several leading vendors such as http www weird solutions com or http tftod32 jounin net The SIP Firmware Release update process involves below steps 1 Existing SIP Firmware Release 2 1 02 01 06 00 version for the IP Phone 1120E 1140E can be updated to SIP Firmware Release 2 2 Firmware SIP 1140 load 02 02 16 00 or Firmware SIP 1140 load 02 02 16 00 The IP Phone 1120E or 1140E may be shipped with SIP version of the Firmware that may not be the current release Updating the SIP firmware will require a TFTP server Please note SIP Firmware version has been revised in SIP Firmware Release 2 0 and above with format RR MM FF NN RR Major Release MM Minor Release FF Formal Build NN Nightly build Please note on some of the IP Phones 1120E and 1140E shipped prior to 3Q09 SIP Firmware Release 2 2 cannot be downgraded to SIP Firmware Release 2 0 directly First SIP Firmware Release 2 2 must be downloaded to SIP Firmware Release 2 1 before
24. ditional line appearances and feature keys Up to three expansion modules are supported The IP Phone 1120E and IP Phone1140E can have up to 54 additional line feature keys with three Expansion Modules The Expansion Module is equipped with a graphical pixel based grayscale LCD display area beside the 18 line feature keys see Diagram 4 below Each of the 18 physical keys on the Expansion Module has a 10 character display label This label is set automatically however the user can edit the label using the controls on the IP Phone Nortel Product Bulletin p 2009 0079 clobaiPage 20 of 29 Nortel Product Bulletin P 2009 0079 Global Diagram 4 IP Phone 1100 Series Expansion Module The Expansion Module will display similar graphics for the key label and icons as displayed on the IP phone Programmed keys are stored in the user profile Each user will be able to maintain his her list of programmed feature keys You can program the feature keys as Speed Dial Presence Send IM Call Forward or Do Not Disturb The Nortel Product Bulletin p 2009 0079 ciobalPage 21 of 29 Nortel Product Bulletin P 2009 0079 Global user has the ability to automatically populate the unused Expansion Module feature keys using the friends list or the address book as sources There is no specific dependency on call server for the Expansion Module to be functional However friends list and presence notification are call server dependant and may re
25. ed files via PKI or shared secret mechanism Nortel Product Bulletin p 2009 0079 clobalPage 11 of 29 Nortel Product Bulletin P 2009 0079 Global e Secured access to the phone s configuration and diagnostic menus e Secured user login logout options e RFC 3261 compliant robust SIP stack which offers protection against security vulnerabilities and DoS attacks e RTP port configuration e Hiding of digits from IP Phone display Configurable For detailed product and feature information please refer to the information on the IP Phones and Clients product page of the Partner Information Center PIC or on www nortel com The PIC can be accessed at http www nortel com pic Once logged into the PIC click on Products then VoIP Voice amp Multimedia Communications and finally IP Phones amp Clients Administration and Provisioning The SIP Firmware for the IP Phone 1120E and 1140E must be provisioned using TFTP HTTP or FTP The required TFTP HTTP or FTP server are provided by the customer The SIP user must be provisioned on the Nortel Communication Server system It is essential that both the SIP username and a corresponding DN alias be configured on the server Nortel Product Bulletin p 2009 0079 GiobaiPage 12 of 29 Nortel Product Bulletin P 2009 0079 Global Firmware Content and Update Information The SIP Firmware for IP Phone 1120E and 1140E supports remote firmware changes and updates through both a manual and automate
26. erface will be displayed only when the correct admin password is entered by the user Otherwise the user interface will display an incorrect password message and provides a prompt to retry Pressing back at edit menu or at the password prompt will get back to the display screen which was active before the password query Once the user is out of the Edit mode pressing Edit should again query for Admin password Secure Digits while in call When users try to access voicemail by dialing the voice mail number it is desirable the typed digits be not displayed as a plain text it should rather be displayed as an asterisk or a dot An administrator defined configuration flag SECURE_INCALL_DIGITS is provided for setting the feature on or off The feature will come in effect only when the call is active Most recently pressed key will be displayed but overwritten when next key is pressed The user has the option to hide or unhide the digits typed and next digits which he she is going to press if flag is set to YES otherwise by default digits will be displayed DHCP When a DHCP server has to issue a new IP address to the IP Phone 1120E or 1140E after a lease expires the IP Phone may go through a reboot and recover process and this process may take up to five minutes for the IP Phone to get back to its ready state to make receive calls In addition if a user is on a call the call may be dropped and the IP Phone may go through the reboo
27. gency calls only by an operator Nortel Communication Server dependent feature Automatic CallBack Automatic Recall ACBAR Nortel Communication Server dependent feature Do Not Disturb On hook Off hook dialing Pre dialing E 164 and SIP URI Nortel Communication Server dependent Speed dialing via User defined Feature Keys Call Initiation from Call Logs o Inbox Outbox Friends Address Book Support for Special Prefix Code dialing SPRE Nortel Communication Server dependent Distinctive Ringing Communication Server dependent feature Transfer to Voice Mail Advanced Applications The SIP Firmware Release 2 2 provides support for innovative delivery of advanced applications such as Management of Friends list Filtering and Search of Friends and Address Book entries User and Friends Presence Notification Graphical icons for Presence Status of User and Friends Send receive reply to Text based Secure Instant Messages Filtering of Call logs Inbox Outbox and IM Log Support of some advanced applications is dependent upon the specific call server platform Instant Messaging security provided by Tiny Encryption Algorithm TEA Nortel Product Bulletin p 2009 0079 ciobalPage 8 of 29 Nortel Product Bulletin P 2009 0079 Global Advanced Applications Cont Copy contact information from Address Book Inbox Outbox or IM Log to Address Book or user defined feature key fixed or soft key USB mouse and keyboar
28. grees 5 to 55 degrees The adjustable tilt stand in combination with the high resolution graphical displays provides superior viewing experience for users of the phones IP Phones 1120E and 1140E integrate an industry standard USB port which elevates user experience and boosts personal productivity by providing support for standard mouse or keyboards that allow for flexible navigation of SIP telephony and SIP based Instant Messaging IM applications Nortel Product Bulletin p 2009 0079 ciobaiPage 5 of 29 Nortel Product Bulletin P 2009 0079 Global Diagram 3 Rear View of IP Phone 1120E amp IP Phone 1140E Bluetooth Wireless Gateway IP Phone 1140E only Tilt Control Lever Screw Bosses for Expansion Accessory Modules MAC Address Label NORTEL Activity Link Lamp Safety and Regulatory Label PC Gigabit Ethernet Expansion Module Console Port Port covered DC Power Port Local AC adapter Network Gigabit Ethernet Port USB Port Headset Port Handset Port IP Phone Connectivity Ports amp Features stand removed for clarity For more details on IP Phones 1120E and 1140E hardware capabilities please refer to the IP Phone 1100 Series Knowledge Transfer Kit KTK materials located on the Nortel Partner Information Center http www nortel com pic Nortel Product Bulletin p 2009 0079 ciobaiPage 6 of 29 Nortel Product Bulletin P 2009 0079 Global Technical Description The Nortel IP Phone 112
29. implements 802 1ab and its IEEE 802 1 802 3 and LLDP MED specific extensions Auto Login and Per Phone Configuration SIP Firmware Release 2 2 for IP Phone 1120E and IP Phone 1140E supports downloading a user s login credentials from a central repository The login credentials are associated with the MAC address of the particular IP Phone This feature simplifies installation of the IP Phone by allowing it to automatically log into the SIP proxy server without end user intervention Please refer to the Administration Guide for details on this feature and provisioning this capability Before the user first receives the IP Phone 1120E or 1140E the system administrator may configure the IP Phone with the user s login id and password If the IP Phone is configured with automatic login the user cannot use the logout function and may need a password to access some features and functions of the SIP Firmware In addition the administrators can provision specific features for users using the configuration files based on the MAC address of the IP Phone Please note creation of these configuration files is a manual process and can be time consuming Nortel plans to address automation of this task in a future release Nortel Product Bulletin p 2009 0079 GiobalPage 22 of 29 Nortel Product Bulletin P 2009 0079 Global RFC support enhancements RFC 3262 RFC 3311 RFC 3581 RFC 3262 amp 3211 The combined support of PRACK and UPDATE allows the IP Phone 1
30. l Transfer Blind o Where called party is not engaged prior to call being transferred Call Transfer Consultative o Called party is engaged prior to call being transferred Last Number Redial e Calling from Inbox ability to edit a number from Inbox before calling Call Ignore Local or Network Instant Messaging security provided by Tiny Encryption Algorithm TEA The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E is supported on Nortel Multimedia Communication Server CS 1000 Release 6 0 MCS5100 Release 3 5 and Release 4 0 Additional support of the SIP Firmware Release 2 2 for the IP Phone 1120E and 1140E on other Nortel Communication Servers remains under formulation at this time Please consult your Nortel representative for further timeline updates on the specific server of interest Nortel Product Bulletin p 2009 0079 ciobalPage 7 of 29 Nortel Product Bulletin P 2009 0079 Global Business grade Telephony Features cont Call Decline With and without reason Call Waiting Three way Calling Local to the phone Call Join via Conferencing Server Call Hold Manual and Automatic Call Hold Retrieve Call Park Call Park Retrieve Calling Party Name and Address Calling Party and Call Forwarding Party Name Display for Forwarded Calls Calling Party Number Display Calling Party ID Restriction Privacy Multiple Appearance Directory Number MADN Nortel Communication Server dependent feature Disconnect of active emer
31. market The SIP Firmware Release 2 2 enhancements deliver standards based SIP Firmware for the IP Phone 1120E and IP Phone 1140E models for Nortel Communication Server 1000 MCS5100 and third party BroadSoft BroadWorks Server SIP Firmware Release 2 2 does not support the IP Phone 1110 IP Phone 1150E A high level view of the physical model of IP Phone 1120E and 1140E is shown in Diagrams 1 through 3 below followed by technical details of the SIP Firmware Release 2 2 Diagram 1 Front View of IP Phone 1120E Feature Status Indicator Visual Alerter Message Waiting Indicator NORTEL Handset User defined High resolution feature keys display screen Speaker Context sensitive soft keys Copy Services s Quit ____ Directory Volume control Navigation Cluster Nortel Product Bulletin p 2009 0079 ciobaiPage 4 of 29 Nortel Product Bulletin P 2009 0079 Global Diagram 2 Front View of IP Phone 1140E Feature Status Indicator Visual Alerter Message Waiting Indicator Handset User defined feature keys High resolution display screen Speaker Context sensitive soft keys Copy Inbox Services Outbox Quit Directory Volume control The rear view of the IP Phone 1120E amp 1140E connections are shown in Diagram 3 The tilt lever is used to adjust the angle position of the IP Phone 1100 Series desk set Five positions are supported which provide a total angle range of 60 de
32. nfiguration is available only through the provisioning server Voice Quality Monitoring VQMon The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E provides support for monitoring voice quality in conjunction with a Nortel Communication Server and a Telchemy 3 party server When Voice Quality Monitoring VQMon is enabled in the SIP Firmware the SIP firmware gathers statistics regarding the quality metrics of the current call and sends reports to the Nortel Communication Server Telchemy 3 party server at regular intervals The voice quality related statistics include jitter packet loss delay burst gap loss listening R factor R LQ R CQ MOS LQ and MOS CQ This report can be used for QoS monitoring A Telchemy server is required to collect and organize the data SIP Firmware Release 2 2 for IP Phone 1140E and 1120E can interwork with Telchemy SQmediator 1 1 Please note customers are required to procure necessary Telchemy hardware and Telchemy SQmediator Software directly from Telchemy http telchemy com Nortel Product Bulletin p 2009 0079 clobalPage 23 of 29 Nortel Product Bulletin P 2009 0079 Global Transfer to Voice Mail The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports The transfer to Voice Mail feature This feature enables a soft key to transfer an incoming call or a call waiting to a voice mail box The transfer to Voice Mail feature is supported on MCS 5100 server Conferencing without Servi
33. preloaded with SIP Firmware PEC CPC DESCRIPTION Status NTYSO3CAE6 N0142351 IP Phone 1120E Graphite w Icon Current Keys w o PS SIP RoHS NTYSO3DAE6 N0142352 IP Phone 1120E Graphite w Eng Keys Current w o PS SIP RoHS NTYSO3CBE6 NO191520 IP Phone 1120E Graphite w Icon Orderable in 3Q09 Keys w o PS SIP RoHS replacement for NTYSO3CAE6 NTYSO3DBE6 NO191521 IP Phone 1120E Graphite w Eng Keys Orderable in 3Q09 w o PS SIP ROHS replacement for NTYSO3DAE6 NTYSO5CAE6 N0142353 IP Phone 1140E Graphite w Icon Current Keys w o PS SIP RoHS NTYSO5DAE6 N0142354 IP Phone 1140E Graphite w Eng Keys Current w o PS SIP RoHS The above top level codes for IP Phone 1120E and 1140E do not include global power supply or Cable shipped in the box with the IP Phone The global power supply and country specific IEC cable are separately orderable using the product codes provided below PEC CPC DESCRIPTION NTYS17BAE6 N0146475 IP Phone Global Power Supply 2000 1100 1200 RoHS NTTK14ABE6 N0106970 Standard IEC Cable North America NTYS14AAE6 N0089603 Standard IEC Cable North America preferred NTTK15AA A0781922 Standard IEC Cable Australia NZ non RoHS NTTK16ABE6 N0114986 Standard IEC Cable Europe NTTK17ABE6 N0109787 Standard IEC Cable Switzerland NTTK18ABE6 N0109881 Standard IEC Cable UK NTTK22ABE6 N0109788 Standard IEC Cable Denmark
34. quire changes to the user package of your IP Phone Distinctive ringing and Call waiting The Distinctive ringing feature permits users to distinguish between different types of call actions by playing a different ringing pattern The request for a specific ringing pattern comes from the server at the time the call is being established The Nortel IP Phone 1140E with SIP firmware does not request the playing of distinctive ringing from other parties The ringing patterns to be used follow the North American standards which also include call waiting tones for the times when the receiving end is already engaged ina call session The predefined ringing pattern identifiers available on the phone accommodate usage by the Communication server IEEE 802 1ab Link Layer Discovery Protocol Discovery protocols provide a mechanism to identify devices attached to a network Popular network management systems use automated discovery to obtain the topology of a network These applications detect adds and removals provide Layer 3 information and group the attached devices into IP subnets IEEE has developed 802 1ab Link Layer Discovery Protocol LLDP a standard for discovering the physical topology between neighboring devices 802 1ab LLDP defines a standard method for Ethernet network devices such as switches routers and IP Phones to advertise information about themselves to other nodes on the network and store the information they discover in a MIB This feature
35. rdware for SIP Firmware Release on the IP Phone 1120E and 1140E The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E is supported on the GA hardware release currently shipping and already shipped GA hardware of the respective IP Phone models The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E is the minimum supported release on the planned shipments of the respective IP Phone models beginning 3Q09 Audio Codec Enhancements The SIP Firmware Release 2 2 for IP Phone 1120E and 1140E expands support of the existing G729a codec with Annex B G729b codec comfort noise generation and adds support for G723 1 high compression codec codec SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports selection of audio codec list as below via the device configuration file For details on the configuration files please refer to the Administration guides SIP Firmware Release 2 2 for IP Phone 1120E and 1140E supports existing Administrative setting of DEF_AUDIO_QULITY high med low The device configuration flag shown below for codec list selection continues to be supported in SIP Firmware Release 2 2 for IP Phone 1120E and 1140E ENABLE_ALTERN_CODEC_LIST YES NO When ENABLE_ALTERN_ CODEC LIST is set to NO the IP Phone uses the list of codecs below High ptime 20 ms G711 G729 Med ptime 30 ms G711 G729 Low ptime 30 ms G729 G711 When ENABLE_ALTERN_CODEC LIST is set to YES the IP Phone uses the list of codecs as below
36. ser selects Logout the user sees a new screen which displays Enter Ok to Logout and there will be no prompt for user to enter password When user presses ok there is no validation and the user is logged out of the set This feature is enabled in the Device configuration file The parameter as shown below is added to enable logout without password capability o LOGOUT_WITHOUT_PASSWORD YES or NO Nortel Product Bulletin p 2009 0079 clobalPage 25 of 29 Nortel Product Bulletin P 2009 0079 Global Nortel Automatic QoS When SIP Firmware Release 2 2 for IP Phone 1120E and 1140E is deployed with Nortel switches a better treatment for signaling and media packets is provided Nortel Networks devices will use private DSCP values to give better treatment to the traffic coming from a peer Nortel Networks device In SIP Firmware Release 2 2 for IP Phone 1120E and 1140E there are 3 methods to configure QoS for media and signaling packets 1 Through device configuration file 2 L_LDP MED and 3 Through service package If none of the above 3 methods are used system default DSCP values will be used To implement this feature a new checkbox to enable and disable Nortel Automatic QOS is added to the device settings UI Also 2 more fields to configure DSCP values for media and signaling are introduced in the device settings UI The precedence of taking QoS values will be as follows Service package Nortel Automatic QOS LLDP Device settings U
37. t and recover process If the DHCP lease expires the IP Phone must initiate a new negotiation of an IP address from the server s pool of addresses DHCP lease may expire so the network does not run out of IP addresses or due to instability in the network DHCP lease expiration is not a common event Audio Headset Type Selection Support for high quality audio on 3 party headset requires the ability for the users to select from a number of headset profiles Selection of headset type will cause corresponding tuning parameters to be immediately usable by the IP Phone without having to reset the IP Phone Users can select from the list of headsets from the Audio menu in the IP Phone SIP Firmware Release 2 2 introduces headset selection in Audio menu to support 3rd party headsets in the future As part of this capability Bluetooth headset selection is moved to Audio gt headset selection and must be selected before using the Bluetooth IP Phone 1140E has Bluetooth capability Nortel Product Bulletin p 2009 0079 GiobalPage 27 of 29 Nortel Product Bulletin P 2009 0079 Global Paging Certain Nortel Communication Servers like SCS supports the feature of intercom in which SIP based Phones can be configured to a particular page group A SIP Phone in a particular page group becomes a page end point when dialed with prefixing the extension configured on SCS With paging a one way speech path is established between the caller and the end points where
38. the end points can receive the audio The page will be broadcasted to all the users in a particular page group SIP Firmware Release 2 2 is capable of intercom feature however the availability of SIP Firmware Release 2 2 with SCS is under formulation at this time Intercom Certain Nortel Communication Servers like SCS supports the feature of intercom in which SIP based Phones can be configured to a particular intercom group A SIP Phone in a particular intercom group becomes an intercom end point when dialed with prefixing the extension configured on SCS The intercom facility on the SCS will allow individual users assigned to different groups to receive intercom calls SIP Firmware Release 2 2 is capable of intercom feature however the availability of SIP Firmware Release 2 2 with SCS is under formulation at this time Nortel Product Bulletin p 2009 0079 clobalPage 28 of 29 Nortel Product Bulletin t P 2009 0079 Global Nortel the Nortel logo and the Globemark are trademarks of Nortel 2007 Nortel Limited All rights reserved Nortel the Nortel logo and the Globemark design are trademarks of Nortel Limited All other trademarks are the property of their respective owners The information in this document is subject to change without notice Nortel reserves the right to make changes without notice in equipment design as engineering or manufacturing methods may warrant The statements configurations technical data and recommendations
39. tmanncennecandiacactnaada 25 Logout without Password asecene seccareuneseae tenchesagesamiaedeeeidexatsescd share menentangainrenereceeiaietaates 25 Nortel Automati QO See emcee emaraenetee Ee Meer ere roe eae Senet reer er ee eee ee mer 26 Password protection management for DOMAINS ccceceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeteeenees 26 Secure Digits while incall schsecnsssentcneceeeonseivandenaniessbadseigtescehseavaeveidueh dannecpenbonaneaeaceshedseens 27 Dynamic Host Configuration Protocol DHCP ccccceceeeeeeeeeeneeeeesetaeeesenenreeeteeees 27 Audio Headset Selection cccccsccceessecceeeeeeeceeeeeeaaeeeeeeeaaaaeeesnaaaeeeeenaaeeeseseseeeeseeneanees 27 Paging amp 0210010 ee ee ee ee ee 29 Nortel Product Bulletin p 2009 0079 ciobalPage 3 of 29 Nortel Product Bulletin P 2009 0079 Global SIP Firmware Release 2 2 for IP Phone 1120E and 1140E Overview The Nortel IP Phone 1100 Series portfolio is Nortel s new generation of desktop IP Clients which builds upon Nortel s standard for ease of use reliability and robustness The IP Phone 1100 Series hardware incorporates high resolution back lit pixel based displays and a sleek cutting edge ergonomic design on all models along with support for standards based USB Gigabit Ethernet and Bluetooth wireless technology integration on selected portfolio models The IP Phone 1120E and IP Phone 1140E hardware models are currently generally available to the global
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