Avaya Remote Feature Activation Getting Started with Remote Feature Activation (RFA) User's Manual
Contents
1. 43 License file information 43 Interaction Center 2 ccs 38 Email license request 39 License file information 40 M Material Codes o 16 Meeting Exchange ll sss 44 License file information 45 Migrations ss aosa o 36 Issue 2 4 June 2006 61 Index Modular Messaging 45 Host IDS ue ook 46 License file information 46 Post installation verification 46 P Personal WorkSpace 47 Licensing information 48 Pre installation checklist 18 R Registered a o a caaca 13 Registration for Avaya Associates 14 Registration for Avaya BusinessPartners 15 Reliability c css 14 RFA ACCESS 4 e ala da ae d Ro Re A 18 OVerVIBW ou uo cu ts UE as e E Ert erg 18 S 8300 Media Server ActingasanLSP 32 ActingasanLSPwithVPN 32 Standalone G250 and G350 with an S8300 32 Standalone G250 or G350 with an S8300 and a VPN e xo Sept ea etn ny eR Oe te ur dyeerd um 32 SBS3000 31 40 ache Rue ce ee 37 Security Gateway a aoao a aa 48 Security Gateways License file information 50 Models lll 49 Serial numbers sss 17 Communication Manager 35 Firmware a o o 35 Hardware less 352. VSS Host ID information VSS uses the MAC address of the first Network Interface Card NIC on the WebLM server for licensing The Host ID can contain e Numbers or letters e Up to 50 characters in length e Upper and lower case letters e Some special characters VSS license file information Table 24 shows information that you need to know to create a license file for VSS Table 24 VSS license file information table 2 2 on T a 2 8 7 2 95 a 2 5 3 8 9 5 S 2 RFA Keyword Description RFA Keywords Value o o o0 29 0 s T r z 2nu o ype XIX X X X X This Feature Keyword FEAT ENTERPRISE 1 enables the Enterprise Licensing feature on the WebLM server 1 of 2 56 Getting Started with Remote Feature Activation RFA Table 24 Voice Self Service VSS VSS license file information table continued 3 292 g 0 oO 2 8272 955 a 29 5 5 2 amp REA Keyword Description RFA Keywords Value o o o0290 s T r z 2nu o ype Number of IR ports VALUE IR PORTS 2 Number of ASR ports VALUE IR ASR 2 PORTS Number of Test to Speech VALUE IR TTS 2 ports PORTS Number of servers with SNMP enabled VALUE IR SNMP 2 Maximum number of concurrent telephony ports VALUE VP PORTS 2 Maximum number of ASR connections VALUE VP ASR 2 CONNECTIONS 20f2 Issue 2 4 June 2006 57
3. o c S E a 2 S 2 3 a 2 e Q RFA Keyword Description RFA Keywords Value AREE s o z rz ao X X X X IP Endpoint Registration REGISTRATION 3 Unified Communication Center Unified Communication Center UCC consists of a suite of applications Each application uses the UCC License Server to obtain a license that allows the UCC application to run The UCC applications are e Avaya Web Messaging Application WMA e Avaya Web Collaboration Application WCA e Avaya Advanced Speech Access ASA A UCC License Server software is a product called Avaya License Manager The RFA license file is installed on the UCC License Server If the customer purchases the Web Messaging Application WMA or the Web Collaboration Application WCA then the UCC License Server is the UCC Base Server If the customer purchases only the Advanced Speech Access ASA application then the UCC License Server is the ASA Server UCC Speech Server The UCC license file contains feature settings for the following e For the Web Messaging and Web Collaboration applications Number of seats The number of people who can use each UCC application at the same time Expiration date Issue 2 4 June 2006 53 Important Product Information e For the Advanced Speech Access application Number of seats Expiration date Number of Automatic Speech Recognition ports Number of Text to Speech sessions UCC Host ID information Fo
4. PWS licensing information Table 18 shows information that you need to know to create a license file for PWS Table 18 Personal WorkSpace license file information table Biz 0 os a 5 8 9 5 2 5 a 2 59 iz z 5 S RFA Feature Keyword RFA Feature Keywords Value 9 2 amp Q 3 Descriptions Type XIXIX X XX Maximum number of VALUE PWS USER 2 administered users Security Gateway Avaya ships the Security Gateway product family with a default license file An Avaya Security Gateway does not require an RFA license file unless additional capabilities are added Additional capabilities include increasing the number of site to site connections and remote users Since the Security Gateway unit is shipped with a default license file the Security Gateway does not have a corresponding system record in RFA When you add additional capabilities for the first time use the New Install option in the RFA Application Main Menu After the system record is created in RFA use the RFA Additions functionality to create any future license files When you create a license file the RFA system record reflects only the additional capabilities contained in the SAP order RFA does not reflect the default settings You can use the RFA Features screen to view the additional capacities The Security Gateway combines both the capabilities of the default settings and the capabilities in the license file Ta
5. Activating the VPN au noh mom moo RAR RO ym EROR e RUE IR Som dp eoe m Branch Gateway license file information Communication Manager llle Serial numbers for Communication Manager Working with authentication files lt lt lt DEFINITY Upgrades 4 sn Ekes irian BEFINITT MILIONS uu uon hs o A A a ROS CR Rees The Shared Blade Server 4 Interaction Center 4 664664 ae OR OOOO ERA AA E mail license request and lC es IC license file information lll Integrated Management llle Integrated Management license file information Meeting Exchange s lt ko ox ass Meeting Exchange license file information Modular Messaging 2 46656 ice ewe ee R S 9 we wes HostID information 2 2 6 26 m eee Rx o o Ry yox we EES Post installation verification rn Modular Messaging license information s Personal WorkSpace escarnio sir e PWS licensing information lt lt Security Gateway iu cece cede bP Ee S Saha ee geese dea basen Security Gateway models Security Gateway license file information 4 Getting Started with Remote Feature Activation RFA 23 23 25 25 26 27 28 28 28 29 29 30 32 33 33 33
6. rfa avaya com 16 Getting Started with Remote Feature Activation RFA Host IDs and serial numbers Value types Each feature feature capacity or customer entitlement falls into one of the following types e Type I The Type Features table contains the software features that are entitlements and the features that are purchased by the customer Type features have an on and off or a yes and no setting e Type Il The Type II Features table contains features that have a value or capacity For some Feature Keywords the Setting column can be used to set the value for the Feature Keyword e Type III The Type III Features Table contains registration features that have a product ID a release and a capacity setting Host IDs and serial numbers RFA uses either the Host ID or the serial number to identify the Avaya product Each Host ID or serial number must be unique within its product group and therefore can only be used once You may use the same Host ID or serial number for multiple RFA licenses if the licenses are created for different products For more information on which product family uses a Host ID or a serial number see Chapter 2 Important Product Information on page 21 RFA Swap Out functionality The RFA Swap Out functionality is used when a licensed server needs to be replaced The Swap Out functionality creates a new RFA system record that contains the new Host ID or the serial number All RFA suppo
7. Shared Blade Server 37 SIP Enablement Services 50 License file information 5t Post installation verification 51 Softclients 22 222 om 52 COS isa at da Deu De ve a RR eg n 5A Host ID information 52 License file information E Peerto Peer oo do aoa a 2 ee eee 52 SIP Softphone a a soso cwmniau a 52 SwapOut o d T technical assistance Tt trademarks and service marks 10 Training e ee pS ee ele TR a DR De mee 16 U Unified Communication Center 53 HostlD 52 esos oo eo mos 54 License file information 55 Upgrades cll 36 User requirements o 13 V Value Types lees 17 Virtual Private Networking 33 Voice Self Service 55 License file information 56 62 Getting Started with Remote Feature Activation RFA
8. Upto 2000 Additional 2000 e Gateways Upto 40 Additional 40 1 The RFA Application Name is the name that represents Integrated Management within RFA On new installations of Integrated Management an SAP order is used to enable the minimum quantities for both endpoints and gateway capacity The RFA New Install capability is used to create a system record and generate a license file For additional endpoint and gateway capacity a SAP order is required Endpoints and gateways are bundled together in quantities of 2 000 endpoints and 40 gateways The RFA Additions capability is used to add the new capacity and generate a new license file Integrated Management license file information Table 15 shows information that you need to know to create a license file for Integrated Management Issue 2 4 June 2006 43 Important Product Information Table 15 Integrated Management license file information table o c 9 5 D 2 2 S oS 5 nm amp a Host ID e o 3 Q RFA Feature RFA Feature Value 5 information 3 3 z 5 y daba Keywords Type 2 2122855 escription X For Integrated X X X X X VoIP Monitoring VALUE VMM 2 Management Manager VMM VERSION a Host ID is Version the Media Access i Control vee VALUE VMM 2 Address ENDPOINT n HE Maximum Number first ethernet VALUE VMM 2 port ethO on of Gateways GATEWAY the WebLM server Note The number of ga
9. 13 shows information that you need to know to create a license file for IC Table 13 Interaction Center license file information table o c 9 5 D 9 2 S 25 5 t c Q Host ID e 9 3 O RFA Feature RFA Feature Value z information z Sz 5 amp Keyword Keywords Type O O amp Description I Z 0D 0 X The HostID X X X X X Max num users VALUE 2 is the Media concurrently TOTALAGENTS Access logged into IC Control A MAG o esame VALUE ethernet AGENTS port ethO on the server Max num users for VALUE 2 email media EMAILAGENTS channel VALUE WEB 2 Max num users for AGENTS web media channel 1 of 3 40 Getting Started with Remote Feature Activation RFA Interaction Center Table 13 Interaction Center license file information table continued o c O S S 5 2 S 0 3 5 a Host ID e s 3 RFA Feature RFA Feature Value z information z Sz amp Keyword Keywords Type O 9 9 O 2 Description I z 0 gt 0 PeopleSoft FEAT 1 connector enabled PEOPLESOFT SERVER Sibel 7 Connector enabled FEAT SIBLE7GW 1 Sibel 2000 Connector FEAT 1 ti SIBLE2000GW Max num of VALUE 2 content analysis CONTENT servers ANALYSISVRS re feature ie ELE nablsd ADVOCATE Max num VALUE SOFT 2 Softdialer agents DIALERSVRS Max num VALUE SOFT 2 Softdialer servers DIALERSVRS 20f3
10. 34 34 35 35 36 36 37 38 39 40 43 43 44 45 45 46 46 46 47 48 48 49 50 Contents SIP Enablement ServiceS 0 ee 4 4 50 SIP Enablement Services module type 6 20280 e 51 Post installation verification 51 SIP Enablement Services license file information 51 SOARES car a C EO da a A ee a dl we sa d 52 Softclients Host ID information eee 52 Softclients license file information lt lt 52 Unified Communication Center 2 a 53 UCC Host ID information ee ee es 54 UCC license file information lt lt 55 Voice Self Service VSS ie eh dee HER RR ERED eses 55 VSS Host ID information lt lt ee ee rns 56 VSS license file information lt lt eee ee es 56 Glossary A PCT 59 Maiek ioa oO CR A dE RC EO eodd d ROO AA 61 Issue 2 4 June 2006 5 Contents 6 Getting Started with Remote Feature Activation RFA About this book Note Every attempt is made to ensure the accuracy of the contents of this document However many components are subject to change because of the evolving needs of the business The Getting Started With Remote Feature Activation RFA guide has been developed to provide information about RFA supported products in RFA It is not intended to replace hig
11. Assurance Networking license file information table 9 29 Ei o So Soo 2 2 ce amp 9 g amp aszss5335 lzi zlo S RFA Feature Keyword RFA Feature Keywords Value 9 9 9 2 Description Type X X X X X X Reporting Only mode VALUE AAN CNA 2 enabled web application model Web application VALUE AAN CNA TIER 2 reporting only tier 1 of 2 Issue 2 4 June 2006 23 Important Product Information Table 5 Application Assurance Networking license file information table continued 9 29 E 0 s I 2 5 5 s IM S QO 2 2 g Q Diz 32 gt S RFA Feature Keyword RFA Feature Keywords Value 9 9 99 4j Description Type Route Assert mode VALUE AAN APC 2 enabled Route Assert tier VALUE AAN APC TIER 2 VoIP application model VALUE AAN VOIP 2 configurable VoIP tier VALUE AAN VOIP TIER 2 Enterprise application VALUE AAN ENT 2 model configurable Enterprise tier VALUE AAN ENT TIER 2 Real time multimedia VALUE AAN MMED 2 app model configurable Multimedia tier VALUE AAN MMED TIER 2 Streaming audio and VALUE AANSTRM 2 video app model configurable Streaming audio and VALUE AANSTRM TIER 2 video tier ES Load table entries VALUE AAN WCO 2 enabled Load table entries tier VALUE AAN WCO TIER 2 20f2 24 Getting Started with Remote Feature Activation RFA Application Design Environment Application Design Environment Applicati
12. of the types of problems for which each Helpdesk provides support Table 2 Who to call for support Organization What they support The IT Helpdesk e The RFA application such as SSO logins and passwords RFA navigational support such as Screens error messages and so on Mistakes made in the RFA system record such as using the wrong SAP order number or the wrong serialized hardware component in the system record e Problems with the SAP order number or creation of the transaction record e Downloading the FET or LIT e Problems with system records such as creating locating and accessing a system record The Avaya Services Helpdesk The license file or the authentication file s such as e Getting the license file in to the Avaya product including reading the error messages and providing solutions e FET and or LIT interactions with DEFINITY e License Error mode and No License Mode e he inability to connect to DEFINITY using Connect2 A Important If you are having trouble with the RFA application or creating a license file or an authentication file call the IT Helpdesk If you need help installing a license or an authentication file or if you are having trouble with a license or an authentication file that is already installed call the Avaya Services Helpdesk Issue 2 4 June 2006 19 Remote Feature Activation Overview Table 3 shows the Helpdesk group to contact and the Helpdesk s conta
13. same server as Communication Manager When DLG is co resident with Communication Manager an upgrade to AE is considered a new install in RFA There is no upgrade path to AE for a DLG on a MAPD board Note Communication Manager Release 3 0 does not support co resident DLG 28 Getting Started with Remote Feature Activation RFA Application Enablement AE Services CVLAN Server 9 0 for Linux CVLAN is an Application Programming Interface API that allows applications to communicate with Avaya Communication Manager The communication path between the CVLAN server and the Communication Manager server is made up of one or more ASAI links The CVLAN operating environment includes the following e CVLAN client e CVLAN server running Linux 9 0 e Communication Manager server CVLAN Client The CVLAN client software runs on a workstation or a server and provides access to the Communication Manager server by way of the CVLAN server You can obtain the CVLAN client software from the Avaya web site You do not need an RFA license file for the CVLAN client software Refer to Avaya CVLAN Server for 9 0 Linux Installation and Basic Administration Guide for information on the downloading the CVLAN client software CVLAN server The CVLAN server software runs on a Linux based PC and manages ASAI traffic between the Communication Manager server and the CVLAN client The CVLAN server requires an RFA license file RFA licensed AE applications T
14. 0 or the G350 media gateway e he license file fails to install e A SNMP notification is sent e A message is written in the Syslog Activating the VPN After you load the license file you must perform a reset on the G250 or the G350 media gateway to activate VPN A feature setting of 1 indicates that VPN is turned on A feature setting of 0 zero indicates VPN is turned off Issue 2 4 June 2006 33 Important Product Information Branch Gateway license file information Table 11 shows information that you will need to know to create a license file Table 11 Branch Gateway license file information table o c 2 I gt 5 S 25 2 y O RFA Feature Keyword RFA Feature Keywords Value 2 5 S Descriptions Type o o0sz Zz o X X X Virtual Private Networking VALUE_VPN 2 Platform VALUE_PLATFORM 2 Communication Manager A separate license file is required for each of the following Avaya servers 34 Getting DEFINITY Server R SI and CSI starting with release 10 DEFINITY ONE or IP600 starting with release 10 Media servers S8100 S8300 S8500 88700 series servers WAN Spare Processor WSP Survivable Remote Processor SRP Local Survivable Processor LSP Enterprise Survivable Server ESS Note An Avaya system that is equipped with a duplicated processor only requires one license file This license file contains the serial number for both processor
15. 3 FEAT_ENTERPRISE activates the enterprise licensing on the WebLM server This feature is a type 1 feature with a on or off setting When this feature is set to ON the WebLM server acts as the master WebLM server A master WebLM server is used for administration of local WebLM servers and can be used to generate allocation license files for enterprise licensing FEAT_ENTERPRISE 22 Getting Started with Remote Feature Activation RFA Application Assurance Networking Application Assurance Networking Application Assurance Networking is a Linux based application that runs on specific configurations of IBM eServer xSeries 306 and 336 platforms Application Assurance Networking performs the following functions e Identifies the applications running on the network e Monitors the quality of service QoS provided by the network to each application session over a specific network path e Determines an alternate network path providing a greater QoS e In real time reroutes application sessions to better performing paths without the applications or the users being aware of the reroute Currently there is only one application under the Application Assurance Networking product family that is licensed by RFA Application Assurance Networking license file information Table 5 shows information that you will need to know to create a license file for Application Assurance Networking Table 5 Application
16. AVAYA Remote Feature Activation Getting Started with Remote Feature Activation RFA 03 300484 Issue 2 4 June 2006 Contents About this book 23 3 o d ao Odo rd o dee Bee eas 7 What s new in this version of Getting Started With RFA 7 MUOIBHCE gt sud aaa a a quom Mum a a 4 te AE E Se 7 Downloading this book and updates from the Web 8 Downloading this book o 0 lt isorarcnsnrasnsica 434 RR 8 ol cg M MTM Cr 8 CONIA 66 4 eA CAKE RATED ER OA DATA XR 9 OE HOES 8 Typography 4 2 a 64 0480 8 ON ee ee RE 8 p jp 2 a ls Se Se ws ae e ace ies ae 9 Usermpul 2224262540 25 6 SSL ee OK AAA OHSS SEEK 9 System output and field names 9 Tradema rKS ix o m RO RO 09 SHES EET OHS SDS 9 Trademarks and Service Marks 10 Technical assistance 1 eee te err rn 11 Within the United States cllc 11 International 225 dome io AAA d ze 11 Sending us comments me 12 Chapter 1 Remote Feature Activation Overview 13 User requirements 20 2 13 Design configuration amp 222 os we wade ede nom R Ron E 14 Reliability and availability 2 6 2 54 lt 058s20 e350 we eee See eek eee 14 ROGISUSHON i ada on RE eR ee OE wR 14 Registration for Avaya Associates 14 Registration for Avaya BusinessPartn
17. CSI e DEFINITY ONE to DEFINITY SI e DEFINITY G3i s or vs to DEFINITY CSI e DEFINITY G3i si or vs to DEFINITY SI e DEFINITY G3d G3i or G3si to DEFINITY R e DEFINITY G3s G3i or G3si to 58700 Multi Connect e DEFINITY R to S8700 Multi Connect e Any system that is currently at pre Version 4 upgrading to a Communication Manager release e Upgrades from pre Release 4 to a Release 10 36 Getting Started with Remote Feature Activation RFA The Shared Blade Server Note DEFINITY migrations cannot use FET to extract existing features Instead the GES configurator provides tracking or migration codes that carry forward optional features and capacities previously purchased to the new system record and license file When the account team requests a DEFINITY migration in the GES configurator they manually identify and input the existing features The configurator produces an output containing both existing features and new capabilities on a single SAP order The Shared Blade Server The Shared Blade Server SBS3000 system uses virtual machines plus multiple blades to allow multiple instances of Communication Manager on one SBS3000 system RFA contains a system record for each instance of Communication Manager running on an SBS3000 system Each system record is populated based on the specific instance of Communication Manger RFA is also used to generate additional licenses over the life of the system to support maintenance activities suc
18. G350 is remotely controlled by a server The G250 or G350 does not have VPN No The G250 or the G350 has an S8300 Media Server acting as an LSP The G250 or the G350 is remotely controlled by a server Yes You need one RFA license file for the LSP The G250 or the G350 has an S8300 Media Server acting as an LSP and has VPN The G250 or the G350 is remotely controlled by a server Yes You need two RFA license files e 1 for the LSP e 1 for the VPN 32 Getting Started with Remote Feature Activation RFA Branch Gateways The serial number for the G250 or G350 Media Gateway Each Branch Gateway has a license file that contains a unique serial number The same serial number cannot be used more than once within the Branch Gateways product family When the G250 or the G350 has VPN and a S8300 Media Server you need two license files In this case the serial number of the G250 or the G350 can be used for both license files because each license file is created in a different product group In this example the G250 or the G350 with VPN is licensed in the Branch Gateway product family while the S8300 Media Server is licensed in the Communication Manager product family To identify the G250 or the G350 serial number type show sys from the command line interface Post installation verification If you attempt to load a license file with a serial number that does not match the serial number of the new G25
19. Important Product Information 58 Getting Started with Remote Feature Activation RFA Glossary F Feature Keywords FSO G GAI L License File P PCN POST Product family R RFA RFA IBM Helpdesk RTU S SAP Serial numbers Swap Out SSO System Record See Feature Keywords on page 16 RFA uses Feature Keywords to identify features Field Service Organization See Group Authorization Identification GAI on page 16 Encrypted file that activates features and capacities Product Correction Notice formally known as QPPCN Avaya s internal directory web resource Identifies the Avaya product line such as Avaya Communication Manager and Branch Gateways Remote Feature Activation See Chapter 1 Remote Feature Activation Overview on page 13 Navigational escalation and SSO password support for the RFA application Right to use Avaya s ordering system for products and services A serial number of the Avaya hardware is used to create a valid license file The hardware serial number and the serial number within the license file must match RFA functionality used to create a new license file for maintenance Single Sign On is the Avaya corporate mechanism requiring a single login to allow users access to certain web sites An RFA record for each licensed Avaya product Issue 2 4 June 2006 59 Tier BusinessPartner I Tier BusinessPartner Tier Il BusinessPartner Transactio
20. Issue 2 4 June 2006 41 Important Product Information Table 13 Interaction Center license file information table continued o c 9 5 D 2 2 S 5 To c a Host ID e s 3 RFA Feature RFA Feature Value z information z Sz amp Keyword Keywords Type O 9 9 O 2 Description E Z lt ADO Outbound feature FEAT_SOFT 1 of import list DIALERIMPORT enabled LIST Outbound feature FEAT SOFT 1 of predictive DIALER dialing enabled PREDICTIVE Max num Avaya VALUE_TS 2 switch servers DEFINITYSVRS Max num Aspect VALUE TS 2 switch servers ASPECTSVRS Max num Nortel VALUE_TS 2 Meridian switch MERIDIAN servers VALUE_TS 2 Max num Nortel Symposium switch SYMPOSIUM servers SVRS 3 of 3 42 Getting Started with Remote Feature Activation RFA Integrated Management Integrated Management RFA supports the following application within the Integrated Management product family e VoIP Monitoring Manager VMM An RFA license file is required for VoIP Monitoring Manager 3 0 or later VMM versions earlier than 3 0 do not require an RFA license file Refer to Table 14 for information on applications licensed by RFA for Integrated Management Table 14 Integrated Management applications RFA Application Name for Integrated Management What is being licensed Integrated Management Monitoring Solutions e Application 3 0 or later e Number of endpoints
21. able 8 shows what is being licensed for the applications that are in the AE product family Table 8 AE applications license information Product family Application name in What is being licensed application description RFA MVAP Server Application Number of connections Enablement Connections CallVisor LAN CVLAN e Application e Number of connections e Proprietary links DEFINITY LAN Gateway DLG Application Telephony Services API TSAPI e Application e Number of users e Number of advanced users Issue 2 4 June2006 29 Important Product Information AE license file information Table 9 shows information that you will need to know to create a license file for AE Table 9 AE license file information table o c 9 5 O E meols a Host ID e 6 Q RFA Feature RFA Feature Value xw information z 5 amp Keyword Keywords for AE Type o S 3 Descriptions m zi ain X For AE the X X X Application VALUE AEC _ 2 Host ID is the Enablement VERSION Media Connections Access Version Control Address MAC of the first ethernet port ethO on the server 1 of 2 30 Getting Started with Remote Feature Activation RFA Application Enablement AE Services Table 9 AE license file information table continued o c 2 5 D a g 25 a Host ID 2 9 RFA Feature RFA Feature Value info
22. ble 19 shows an example of a Security Gateway with increased capabilities 48 Getting Started with Remote Feature Activation RFA Table 19 Security Gateway example Security Gateway Scenario Site to Site Remote Connections Users The default settings of the Security Gateway 25 50 The additional capabilities from the SAP order 10 30 RFA system record reflects this total 10 30 Security Gateway provides this total capability 35 80 Security Gateway models Avaya requires a RFA license file on the following Security Gateway Solutions models e SG5 Security Gateway e SG5X Security Gateway e SG200 Security Gateway e SG203 Security Gateway e SG208 Security Gateway Note An RFA license is not required for Security Gateway unless you are adding additional site to site connections or remote users that are above the default entitlements Issue 2 4 June 2006 49 Important Product Information Security Gateway license file information Table 20 shows information that you need to know to create a license file for Security Gateway Table 20 Security Gateway license file information RFA Feature Keyword RFA Feature Keywords Value Description Type X Serial Number X New Installs Migrations X Additions X Swap Out Site to site Remote Users VALUE SITETOSITE 2 Number of Remote Users VALUE REMOTEUSERS 2 SIP Enablement Services SIP Enablement S
23. ct information for RFA application support Table 3 IT Helpdesk information Groups Contact United States and Canada Avaya associates Members of one of the Variable Workforce Groups Avaya Contractors Avaya BusinessParters e For urgent matters call 866 282 2948 or 303 354 8999 e For less urgent matters with an expected 48 hour or more response time send an e mail message to userdvservices avaya com All international callers e No language support 866 282 9248 or 303 345 8999 e Language support Contact your regional support center Support center contact information see htip support avaya com japple css Japple PAGE avaya css OpenPage amp temp te mplate name Escalations Global 20 Getting Started with Remote Feature Activation RFA Chapter 2 Important Product Information This chapter explains how the following product families work with RFA e Advanced IP Phone Features on page 21 e Application Assurance Networking on page 23 e Application Design Environment on page 25 e Application Enablement AE Services on page 27 e Branch Gateways on page 32 e Communication Manager on page 34 e Integrated Management on page 43 e Interaction Center on page 38 e Meeting Exchange on page 44 e Modular Messaging on page 45 e Personal WorkSpace on page 47 e Security Gateway on page 48 e SIP Enablement Services on page 50 e Softc
24. egistrar and endpoints When the Avaya SIP Softphone operates in a non Avaya SIP Proxy environment it communicates using TCP and UDP with other vendor s SIP proxies registrar and endpoints The SIP Softphone implements the SIPPING 19 where applicable e No SIP Infrastructure Peer to Peer When the Avaya SIP Softphone is installed in an environment where no proxies are used SIP Softphone provides basic telephony and IM functionality when communicating directly with another Avaya SIP Softphone Softclients Host ID information The Host ID that is used for Softclients is the MAC address of the first Network Interface Card NIC on the WebLM server The Host ID may consist of e Numbers and letters e Up to 50 characters in length e Upper and lower case letters e Some special characters Softclients license file information A license for SIP Softphone contains the maximum number of SIP Softphones that can be running at one time Once the maximum number is obtained a user attempting to start a new session receives an error message that directs them to contact their support organization 52 Getting Started with Remote Feature Activation RFA Unified Communication Center There is a single module type for Softclients The name for the module type is SIPSP Main Table 22 shows information that you need to know to create a license file for Softclients Table 22 Softclients license file information table
25. em Release 11 and later RFA automatically creates an authentication file Note The Avaya DEFINITY servers do not run on an open operating system and therefore do not require an authentication file Note For the S8100 Media Server Release 10 or earlier the Automatic Registration Tool ART is used to generate the authentication file ART is available to Avaya associates or the regional registration teams Issue 2 4 June 2006 35 Important Product Information CAUTION If you are going to request a new authentication file you must be logged in to the server before you request the new ASG key If you are not logged in to server you will be locked out and will not have access to the server DEFINITY upgrades DEFINITY upgrades may consist of one of the following e An upgrade From a DEFINITY Release 4 to a DEFINITY Release 9 From a DEFINITY release to a Communication Manager release e A DEFINITY server that is upgrading within the same platform Platforms for DEFINITY include the CSI the SI the R the DEFINITY ONE and the IP600 Note The Feature Extraction Tool FET must be used to extract features from a DEFINITY server that is upgrading to Release 10 or later For more information on FET see The Remote Feature Activation RFA User Guide at http support avaya com DEFINITY migrations A DEFINITY migration may consist of one of the following e DEFINITY ONE to S8700 IP Connect e DEFINITY ONE to DEFINITY
26. ers 15 Group Authorization Identification GAI 16 lr gr 16 Feature Keywords 2 zo AIDA 16 Valus TYPOS 1446 ee KS HRS rre A 17 Host IDs and serial numbers ee 17 RFA Swap Out functionality 2 6 llle 17 Pre installation and application readiness checklist 18 RFEA Lr 19 Chapter 2 Important Product Information 21 Advanced IP Phone Features enn 21 Advanced IP Phone Features license file information 22 Issue 2 4 June 2006 3 Contents Application Assurance Networking Application Assurance Networking license file information Application Design Environment cles RFA licensed ADE components llle ADE license file information rrr Application Enablement AE Services Upgrading TO AB auus xo 0408 6 EROR Xx EXE AAA Upgrading CVLAN R9 to AE o et Upgrading DEFINITY LAN Gateway to AE lt CVLAN Server 9 0 for LinuX oo hoo oa RR RO OM RFA licensed AE applications AE license file information lll Branch Gateways 4 222525 ke 593 33558 x3 82 33 R RARO A The serial number for the G250 or G350 Media Gateway Post installation verification rn
27. ervices integrates with Communication Manager to extend a set of SIP based software services and SIP registration for e All current endpoints e SIP endpoints e Third party applications Most often the SIP Enablement Services application requires SIP Trunking activated on the host Communication Manager server Avaya Communication Manager Release 2 0 and later integrates with SIP Enablement Services as a telephony feature server to SIP based endpoints The SIP Enablement Services solution typically requires two RFA license files One for the Communication Manager host server to activate SIP trunking and one for the SIP Enablement Services server 50 Getting Started with Remote Feature Activation RFA SIP Enablement Services SIP Enablement Services module type There is a single module type for SIP Enablement Services The module type for SIP Enablement Services is SES Main Post installation verification If the Host ID of the server and the Host ID within the license file do not match the SIP Enablement Services server enters in to a license error mode The SIP Enablement Services server can run in a license error mode for up to 10 days Service is not affected while the server is in the license error mode If the problem that created the license error mode is not corrected after the 10 days the SIP Enablement Services server ceases to operate SIP Enablement Services license file information Table 21 shows informatio
28. g this book To download the latest version of this book 1 Access the Avaya Support web site at http support avaya com 2 Click Find Documentation and Download by Product Name 3 Click on the R in the alphabet list 4 Select the document from the list Note This book is only available in PDF format Conventions This section describes the conventions used in this book General The commands and screens are from the newest Avaya systems The books referenced are the most current books at the time of this writing You can substitute the appropriate commands for your system and see the books that you have available Typography This section describes the typographical conventions for commands keys user input system output and field names 8 Getting Started with Remote Feature Activation RFA Trademarks Commands e Commands are in bold type Example Type statuslicense and press Enter e Command options are in bold type inside square brackets Example At the DOS prompt type copybcf F34 User input e User input is in bold type whether you must type the input select the input from a menu or click a button or similar element on a screen or a Web page Examples Type exit and then press Enter Onthe File menu click Save On the Network Gateway page click Configure Hardware System output and field names e System output and field names on the screen are in monospaced type Examp
29. h as an IPSI or gateway replacement Communication Manager software sets the license mode accordingly at system initialization and checks the license file at installation and periodically thereafter Note RFA is not used to for registration to Avaya You must manually register the SBS3000 and the associated applications that run on the SBS3000 s virtual machines For Communication Manager RFA defaults to using CLAN registration to download a license file If an alternate PCLAN configuration is used the changes outlined in Table 12 are required Table 12 SBS licensing information Licensed FEAT IP PNC FEAT PNS FEAT LSP SBS3000 Reference Off On Off Off Communication ISPI Manager in CLAN mode default 1 of 2 Issue 2 4 June2006 37 Important Product Information Table 12 SBS licensing information continued Licensed FEAT IP PNC FEAT PNS FEAT LSP SBS3000 Serial Off Off On Off Communication number of Manager in PCLAN the H 248 mode gateway SBS3000B LSP Serial Off Off On On number of H 248 gateway 2 of 2 Interaction Center RFA is used to obtain a license file for Interaction Center IC when e IC is purchased with Release 6 1 3 or later Note When IC is purchased with Release 6 1 3 or later the Interaction Center Operational Analyst IC OA Price Tool version 3 4 or later is required e C is used in a production env
30. h level technical information that is available from various documentation guides This document is to be used by Avaya Services and Avaya BusinessPartners as an aid to e Understand the terms and procedures used in RFA e Clarify the responsibilities of the RFA user e Identify the browser requirements for accessing RFA e Provide basic general directions for accessing and using RFA e Provide information for each Avaya family supported by RFA Please read this Getting Started With RFA guide before attempting to implement a solution for an RFA supported product What s new in this version of Getting Started With RFA Version 2 3 of the Getting Started With Remote Feature Activation RFA contains information on a new product family Meeting Exchange Audience This book is for the sales person technicians or other personnel requiring knowledge on RFA supported products Issue 2 4 June2006 7 About this book Downloading this book and updates from the Web You can download the latest version of this book from the Avaya Web site You must have access to the Internet and a copy of Acrobat Reader Avaya makes every effort to ensure that the information in this book is complete and accurate However information can change after we publish this book Therefore the Avaya Web site might also contain new product information and updates to the information in this book You also can download these updates from the Avaya Web site Downloadin
31. information 34 C Communication Manager 34 Authentication file 35 Computer requirements 13 conventions oo 8 D DEFINITY Migrations 2 2 o 36 Upgrades o 36 Design Configuration 14 downloading this book 8 downloading updates from the Web 8 F Feature Keywords 16 G G250 and G350 Activating Virtual Private Networking 33 Activating VPN 1 2 ee ee eee 33 Post installation verification 33 Remotely controlled by a server 32 Remotely controlled by a server with an LSP 32 Remotely controlled by a server with an LSP and VAN a aras es ge Sa as or oni des 32 With an S3800 and VPN 32 With an S8300 32 G250 and G350 serial number EI G250 Media Gateway 32 Configurations 32 G350 Media Gateway lr 32 Configurations 32 Standalone G350 with VPN 32 Standalone G350 without VPN 32 GAL soe ee ER Ee UR 15 16 Group Authorization Identification 15 H Help fot REA cs aeuo aa a Rs 19 Help information 17 POSE NDS rutas ae a a a pn Gc a a ee Ve HRID sos ee ee a ARRA 13 l Important product Information 21 Integrated Management Avaya IM
32. ironment If IC is being used for demonstration or evaluating purposes an RFA license is not needed e A single WebLM one Host ID environment is being used e A permanent license is needed e A change in the Host ID is needed In this case the RFA Swap Out functionality is used to create a new license file containing the new Host ID Note If your Avaya IC system includes multiple sites or a redundant multi server solution you need a series of segmented licenses Each segmented license is specific to a WebLM application in your Avaya IC system In these situations RFA is not used to generate a license file When RFA is not used to license IC the E mail License Request process at icoakeyrequest 2avaya com is used 38 Getting Started with Remote Feature Activation RFA Interaction Center E mail license request and IC Use the existing E mail License Request process when e C is being used in a non production environment In this case IC uses a development and test license e IC was purchased with release 6 0 X through 6 1 2 or you are upgrading IC from a earlier release e Multiple WebLM applications are used requiring multiple segmented licenses e he customer is evaluating IC e IC contains a temporary license Note An Operational Analyst OA license can be requested by the E mail License Request process Issue 2 4 June2006 39 Important Product Information IC license file information Table
33. les The system displays the following message The installation is in progress Type y in the Message Transfer field Trademarks All trademarks identified by the 9 or TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Issue 2 4 June 2006 9 About this book Trademarks and Service Marks The following are trademarks or registered trademarks of Avaya e AUDIX e Cajun e Callvisor e Callmaster e CentreVu e CONVERSANT e DEFINITY e DIMENSION e INTUITY e MERLIN9 e MultiVantage e Softconsole e TransTalk e VOICE POWER The following are trademarks or registered trademarks of Lucent Technologies e 5ESS 4ESS The following are trademarks or registered trademarks of AT amp T e ACCUNET e DATAPHONE e MEGACOM e MULTIQUEST e TELESEER The following are trademarks or registered trademarks of other companies e Acrobat registered trademark of Adobe Systems Incorporated e Ascend registered trademark of Ascend Inc e Audichron registered trademark of Audichron Company e MS DOS registered trademark of the Microsoft Corporation e MicroChannel registered trademark of IBM Systems 10 Getting Started with Remote Feature Activation RFA Technical assistance e Microsoft registered trademark of Microsoft Corporation e MULTIQUEST registered trademark of Telecommunications Service e Ne
34. library universal VALUE DD IC LIBRARY 2 enablement Allows UNIVERSAL customers who don t have an IR VP system but who have an Avaya IC system to use the IC connector in Dialog Designer to interface with their IC system s 20f2 Application Enablement AE Services A Important CVLAN is called Application Enablement CTI in RFA Application Enablement CTI is the new name in RFA for the products formerly known as Computer Telephony Integration CTI Issue 2 4 June2006 27 Important Product Information Upgrading to AE You can upgrade to AE from a e Non RFA windows platform Avaya CT e CVLAN R9 e DEFINITY LAN Gateway DLG Upgrades from DLG co resident on Communication Manager to AE are supported Upgrades from a MAPD board to DLG are not supported An Upgrade to AE is considered a new install You must invoke the new install functionality in RFA to perform the upgrade Upgrading CVLAN R9 to AE Use the following process to upgrade CVLAN R9 to AE 1 Obtain the existing System Identification Number SID of the CVLAN R9 to be upgraded to AE 2 Call the help desk 3 The help desk Checks the SID to verify that the RFA record is assigned to a CVLAN R9 Executes the AE Conversion script that converts the CVLAN R9 system record to an AE system record Upgrading DEFINITY LAN Gateway to AE DEFINITY LAN Gateway DLG can be installed on a MAPD board or co resident on the
35. lients on page 52 e Unified Communication Center on page 53 e Voice Self Service VSS on page 55 Advanced IP Phone Features Advanced IP Phone Features is a release of firmware for the Avaya 4600 series IP phone that is comprised of the Avaya IP Phone application and a VPN client The Avaya 4600 phone uses the VPN client to establish a secure IPSec tunnel for all traffic including signalling media and application The use of the phone is controlled by the number of concurrent user licenses that are managed by a WebLM application residing on a WebLM server After the VPN tunnel is established the phone must obtain a license from the WebLM server Once the phone obtains a license it is allowed to register with Communication Manager Issue 2 4 June 2006 21 Important Product Information Advanced IP Phone Features license file information Table 4 shows information that you will need to know to create a license file for Advanced IP Phone Features Table 4 Advanced IP Phone Features license Information table for concurrent use of IP endpoint registration features within the server This feature is a type 3 feature and will have a quantity associated with it If the feature setting is MAX than the setting for this feature is at its allowed maximum 2 a 3 8 2 5 o 2259 9 D 3 5 S RFA Feature Keyword RFA Feature Keywords Value 9 9 3 Description Type X X X X REGISTRATION is used REGISTRATION
36. n Record Type 2 features A BusinessPartner that has a direct purchasing relationship with Avaya Distributor A BusinessPartner that purchases from a Tier BusinessPartner Dealer Temporary state when an RFA System Record is being created or updated This converts to a permanent System Record upon completion A feature that has a value 60 Getting Started with Remote Feature Activation RFA Index Index A Advanced IP Phone Features 21 license file information 22 AE ona A 4 un Boke A E a i de OC n e 27 Applications 2008 29 CVLAN Server 9 0 for Linux 29 CVLAN Client 29 CVLAN server 2 le 29 License file information 0 30 Upgrading CVLAN R9 to AE 28 Upgrading DLGtoAE 28 Upgrading to lll 28 Application Assurance Networking 23 License file information 23 Application Design Environment Components 25 License file information 26 Application Design Environment ADE 25 Application Enablement Services Bf Application readiness checklist 18 Authenticated clle 18 Authentication file 35 Authentication files 36 Availability ee ae a e ee 14 Avaya support Center 17 B Branch Gateways o oo a 32 License file
37. n that you need to know to create a license file for SIP Enablement Services Table 21 SIP Enablement Services license file information o c 9 I D 5 2 S 4 3 E To c oO Host ID e o 9 Q RFA Feature RFA Feature Value w information 3 Sz 5 Q Keyword Keywords Type O 0 2 s Description I z n 2 0 X For SIP X X X X X Number of Edge VALUE EDGE 2 Enablement Proxy seats PROXY Services a Aetna is the Number of Basic VALUE BASIC 2 Rees Proxy seats PROXY Control l Address Number of Client VALUE_CLIENTS 2 MAC of the seats first ethernet port eth0 on the server Issue 2 4 June 2006 51 Important Product Information Softclients The Softclients product family contains one RFA licensed application that is named SIP Softphone Over a SIP the Avaya SIP Softphone is a PC based endpoint enabling users to e Initiate and receive calls e Send and receive instant messages There are three supported SIP softphone configurations e Avaya SIP Infrastructure Converged Communications Server When the Avaya SIP Softphone operates in a CCS environment the SIP Softphone communicates using TLS with Avaya CCS 2 x and later The SIP Softphone implements features as per IETF RFC 3261 IETF drafts for message waiting indication and a subset of the SIPPING 19 features where applicable For more information on CCS see SIP Enablement Services on page 50 e Non Avaya SIP Proxy r
38. on Design Environment ADE is the product family name within RFA Dialog Designer DD is the only application under the ADE product family that requires an RFA license There are two major components of DD e A development environment that runs on a PC e A run time component that runs on a web container on a web server The run time component is the only component of DD that is licensed in RFA A Important When the Dialog Designer CTI Connector is used through the Application Enablement Services JTAPI TSAPI interface the appropriate number of Application Enablement VALUE TSAPI USERS must be set This setting may cause a change in the Application Enablement product family license The correct number of VALUE TSAPI USERS that you enable is based on the number of supported VRU channels that use CTI simultaneously RFA licensed ADE components Table 6 shows a list of what is being licensed by RFA for ADE Table 6 ADE licensed components Product family application description ADE Application name in RFA Dialog Designer What is being licensed The Dialog Designer standalone package The Computer Telephony Integration CTI library enablement The Computer Telephony Integration CTI library universal enablement The IC library enablement The IC library universal enablement Issue 2 4 June 2006 25 Important Product Information ADE license file information Table 7 shows that yo
39. on Overview Remote Feature Activation RFA is a web based application that is used to create and deliver license files for Avaya products The license files are created using information from the customer and the SAP order The SAP ordering information can be entered directly into SAP or Avaya and Avaya BusinessPartners can use the Order Messaging OA Price Tool User requirements To meet the requirements to access RFA you must e Be one of the following An Avaya associate or designee with a valid Avaya HRID number This requirement also includes the Variable Workforce associates An approved BusinessPartner with a valid BusinessPartner number An approved Avaya contractor This individual typically works for Avaya without a valid HRID number e Have a computer equipped with Internet Explorer 5 0 or later 128 bit encryption Internet access to the RFA web site The supported monitor resolution of 800 X 600 e Be registered and authenticated for each of the Avaya products in which you wish to create or modify a license file To be registered means you have been given a SSO Single Sign On login and are identified in the RFA database To be authenticated means that your coach or your Avaya Group Authorization Identification GAI manager has approved your access to RFA For information on what a GAI is see Group Authorization Identification GAI on page 16 Issue 2 4 June 2006 13 Remote Feature Activation O
40. onal information in RFA for accuracy Make sure your POST information is correct 14 Getting Started with Remote Feature Activation RFA Registration Complete the following steps to register in RFA for a product family 1 Access the RFA web site at http rfa avaya com This link takes you to the SSO login site 2 After you enter your SSO login and password the RFA Information page appears 3 Click Register to Use RFA for a product family 4 Select the product family from the drop down menu Select the job function that most closely resembles the job function that you perform You can find a detailed description for each job function on the RFA Information page under the RFA Job Function Descriptions link Complete the required information and click Submit Your coach automatically receives an e mail that must be approved before you can become an HFA user Registration for Avaya BusinessPartners To log onto RFA you must have a valid Single Sign On SSO login and password The SSO system provides access security for many Avaya applications including RFA Make sure that your business card information is correct The business card information is the same as your SSO information Ensure that your e mail address is accurate You can update this information from the SSO login screen Complete the following steps to register for a product family 1 Access the RFA web site at http rfa avaya com This link takes y
41. ort was requested also contains an error event that says The license does not refer to this system Please obtain a new license Modular Messaging license information Table 17 shows information that you need to know to create a license file for Modular Messaging 46 Getting Started with Remote Feature Activation RFA Personal WorkSpace Table 17 Modular Messaging license file information table o c 9 5 D E 2 S oS 5 tU c o Host ID e o g 9 Q RFA Feature RFA Feature Value 5 information z 3 z z J Keyword Keywords Type 2 g ala 136 Description X Modular X X x X X Platform VALUE_PLATFORM 2 Messaging Host IDs are Modular VALUE MM SEATS 2 known as Messaging voice mail Mailboxes domain identifier outside of SUO eet VALUE TTS 2 RFA RealSpeak Any REALSPEAK ANY Language Text to speech Fonix DECtalk VALUE TTS 2 US English DECTALK EN US Text to speech Scansoft VALUE TTS 2 19 3000 TTS3000 INT International Personal WorkSpace Personal WorkSpace PWS phase 1 is a client server based software solution that allows the user to access personal telecommunications and services through end user interfaces An RFA license file is required on each server that hosts the PWS application Each PWS server can support up to 1000 clients per server Multiple PWS servers may be required as additional capacity is needed Issue 2 4 June 2006 47 Important Product Information
42. ou to the SSO login site If you already have a SSO login enter your login and password If you do not have a SSO login click New User and complete the required information After you enter your SSO login and SSO password the system displays the RFA Information page Click Register to Use RFA for a product family and select the product family from the menu Select one of the following user types Tier 1 BusinessPartner if you purchase directly from Avaya Tier 2 BusinessPartner if you purchase from a Tier 1 BusinessPartner Contractor if you are a contractor working for Avaya and do not have an Avaya HRID number Enter a Group Authorization Identification GAI number Click Show GAI Name to verify that you entered the correct GAI For more information on GAI see Group Authorization Identification GA on page 16 Enter the e mail address that your company provided to Avaya to receive the RFA generated e mail RFA uses this e mail address to e mail your request to access RFA to your company Avaya must receive a reply to the e mail before you can become an authenticated RFA user Issue 2 4 June 2006 15 Remote Feature Activation Overview Group Authorization Identification GAI A GAI is a unique number assigned to each BusinessPartner in RFA This number is included on the system record of each license A BusinessPartner must have their GAI on a system record in order to access it The GAI for a Tie
43. pware Edition PORTS the Meeting ports Exchange server Modular Messaging An RFA license is required for the following Modular Messaging features e Seats The number of voice mail enabled mailboxes that are being licensed e Text to Speech engine type language The number and type of concurrent sessions of test to speech conversion that is being licensed e Platform Messaging platform that is being licensed Different versions of Modular Messaging work with Avaya Microsoft and IBM Lotus messaging stores Issue 2 4 June 2006 45 Important Product Information Host ID information For Modular Messaging the Host ID is the voice mail domain identifier The Host ID may be alpha numeric and can be up to 50 characters in length The format for a Modular Messaging Host ID is 8 hex char gt lt 4 hex char gt lt 4 hex char gt lt 4hex char gt lt 12 hex char Note Modular Messaging does not distinguish between upper and lower case letters Note For information on how to find the Host ID for Modular Messaging see The Remote Feature Activation RFA User Guide at http support avaya com Post installation verification If the Host ID in the RFA license file does not match the Host ID in the Modular Messaging system the License import Wizard in VMSC fails The system displays a message that states that the license is not valid The Windows event log on MAS through which the imp
44. r II BusinessPartner is available from the Tier BusinessPartner During the creation of a system record the Tier BusinessPartner must include the Tier Il BusinessPartner s GAI Should a BusinessPartner require access to a system record that does not contain their GAI they can complete a form called Transfer System Record to a Different BP located on the RFA Information page Training The detailed instructions on how to use RFA for each product family can be found in the Avaya Remote Feature Activation RFA User Guide located at http support avaya com You should read the RFA User Guide shortly before an upcoming installation to ensure you can apply the knowledge that you obtained Feature Keywords RFA creates a license file based on the material codes that appear in the SAP order RFA maps between the SAP material codes and the features and capacities in the license file While the license file does not contain the material codes themselves it does contain the features and the capacities that will be activated for the system The features and capacities are represented by Feature Keywords Feature Keywords are English text that uniquely identify which features and capacities to activate A list of Feature Keywords for each RFA supported product except Communication Manager can be found in Chapter 2 Important Product Information on page 21 For a complete listing of the Communication Manager Keywords see the RFA Information page at http
45. r UCC the Host ID is the MAC address of the first Network Interface card in the UCC license server If the customer purchases the e Web Messaging Application WMA or the Web Collaboration Application WCA the Host ID is the MAC address of the first Network Interface Card NIC in the UCC Base Server e Advanced Speech Access ASA application only the Host ID is the MAC address of the first NIC in the ASA Server The ASA server is also referred to as the UCC Speech Server 54 Getting Started with Remote Feature Activation RFA Voice Self Service VSS UCC license file information Table 23 show information that you need to know to create a UCC license file Table 23 UCC license file information table o c 9 5 D a S 2 4 3 2 96 9 Q RFA Keyword Description RFA Keywords Value gt 5 93 Type O o ai s Z2 1 30 X X X X Number of Adv speech resource VALUE ASR PORTS 2 ports Number of Text to Speech ports VALUE TTSPORTS 2 Number of seats VALUE SEATS 2 Number of switch connections VALUE SWITCH 2 CONNECTIONS Text to speech ScanSoft RealSpeak VALUE TTS REALSPEAK 2 any language ANY Maximum ports VALUE PORT 2 Node locking FEAT NODELOCK 1 Voice Self Service VSS The Voice Self Service VSS product family contains two applications that require an RFA license file e Interactive Response e Voice Portal Issue 2 4 June 2006 55 Important Product Information
46. rmation z 5 9 Keyword Keywords for AE Type O S 3 Descriptions I zi ain Application VALUE AEC _ 2 Enablement CONNECTIONS Connections CVLAN VALUE CVLAN 2 CVLAN Version VALUE CVLAN 2 VERSION CVLAN VALUE _ 2 Proprietary Links PROPRIETARY LINKS CVLAN Switch VALUE SWITCH 2 Connections CONNECTIONS DLG VALUE DLG 2 TSAPI Version VALUE TSAPI 2 VERSION TSAPI VALUE TSAPI 2 Simultaneous USERS Users TSAPI VALUE TSAPI 2 Simultaneous ADVANCED USERS Advanced Users 20f2 Issue 2 4 June 2006 31 Important Product Information Branch Gateways The G250 and the G350 media gateways are the only RFA supported gateways in the Branch Gateways product family License file requirements for the G250 and the G350 media gateway vary depending on the configuration Use the information in Table 10 to determine when an RFA license file is needed Table 10 Branch Gateways information table G250 G350 Configuration RFA license required A Standalone G250 or a G350 without Virtual Private Networking VPN No A standalone G250 or a G350 with VPN Yes You need one RFA license file to activate VPN A standalone G250 or G350 with an S8300 Media Server Yes You need one RFA license file for Communication Manager A standalone G250 or G350 is with an S8300 Media Server and VPN Yes You need two RFA license files e One for Communication Manger e One to activate the VPN feature The G250 or
47. rted products use the Swap Out functionality For Communication Manager and Branch Gateways an authenticated user can perform the swap out For all other RFA supported products the RFA Swap Out functionality can only be performed by a Tier Ill Avaya Global Services associate Use the following information to contact an Avaya support center e Avaya technician call 1 800 248 1234 e Avaya BusinessPartner call 877 295 0099 e For international please refer to the following URL to locate your international support center http support avaya com japple css japple PAGE OpenPage amp temp template name Support Countries Issue 2 4 June2006 17 Remote Feature Activation Overview Pre installation and application readiness checklist Table 1 contains information that you need to obtain before accessing RFA to create or update a license file Table 1 Readiness checklist Item Completed SAP order number Host ID or serial number RFA Transaction number or activity Email address of person receiving license file if applicable SID if this is an addition or an upgrade Complete Tier I Tier Il and end user customer information 18 Getting Started with Remote Feature Activation RFA RFA help RFA help There may be times when you need help with RFA or with a RFA license file The organization that you call for help depends on the type of problem you are experiencing Table 2 shows examples
48. s Started with Remote Feature Activation RFA Communication Manager Communication Manager requires a license file when you are performing one of the following e An installation or a migration e An addition e A PCN update An upgrade e A server or processor swap out A list of Feature Keywords and Feature Keyword descriptions can be found in the DEFINITY MultiVantage Avaya Communication Manager and Audix Feature Keywords document at http rfa avaya com Serial numbers for Communication Manager You can find the serial number for Communication Manager in one of the following ways e Hardware All Communication Manager servers and IPSI boards have the serial number printed on a label found in the front or the back of the hardware e Firmware Serial numbers can also be identified through the firmware of the server or IPSI board e HFA DEFINITY only RFA provides a method to retrieve serial numbers on Avaya DEFINITY servers For more information on how to find the serial number for a Communication Manager server see The Remote Feature Activation RFA User Guide at http support avaya com Working with authentication files In addition to the license file Avaya servers that use an open operating system require an authentication file The authentication file contains non default passwords and Access Security Gateway ASQ keys for the Avaya services logins When you create an RFA system record for an Avaya syst
49. tMeeting registered trademark of Microsoft Corporation e PagePac trademark of the Dracon Division of the Harris Corporation e PictureTel registered trademark of PictureTel Corporation e ProShare registered trademark of Intel Corporation e UNIX trademark of the Novell Corporation e Zydacron registration pending for Zydacron Corporation Technical assistance Avaya provides the following resources for technical assistance Within the United States For help with e Feature administration and system applications call the Avaya Technical Consulting System Support TCSS at 1 800 225 7585 e Maintenance and repair call the Avaya National Customer Care Support Line at 1 800 242 2121 e Toll fraud call Avaya Toll Fraud Intervention at 1 800 643 2353 International For all international resources contact your local Avaya authorized dealer for additional help Issue 2 4 June2006 11 About this book Sending us comments Avaya welcomes your comments about this book To reach us by e Mail send your comments to Avaya Inc Product Documentation Group Room B3 H13 1300 W 120th Ave Westminster CO 80234 USA e E mail send your comments to document avaya com e Fax send your comments to 1 303 538 1741 Be sure that you mention the name of this book Avaya Getting Started With Remote Feature Activation RFA 12 Getting Started with Remote Feature Activation RFA Chapter 1 Remote Feature Activati
50. teways and the number of endpoints are calculated separately Additional quantities must be purchased if a customer exceeds either the maximum purchased endpoints or managed gateways Meeting Exchange Meeting Exchange Groupware Edition is shipped pre configured to the customer The assembly and test team is responsible to obtain the license file from RFA and load the license on to the Meeting Exchange server A unique Host ID is required to license each instance of Meeting Exchange For help in finding the Host ID on your Meeting Exchange server see the Avaya Remote Feature Activation RFA User Guide located at http support avaya com RFA supports the following application within the Meeting Exchange product family e Groupware Edition 44 Getting Started with Remote Feature Activation RFA Modular Messaging Meeting Exchange license file information Table 16 shows information that you need to know to create a license file for Meeting Exchange Table 16 Meeting Exchange license file information table o c 9 s gt 3 g S 23 3 mic O Host ID e o 3 Q RFA Feature RFA Feature Value z information 3 i z z y Ma dicus Keywords Type e 23826 escription X For Meeting XX X X X Number of Meeting VALUE MXGE 2 Exchange the Exchange G711 CODEX Host ID is the Groupware Edition Media Access G 711 CODEX Control supported Address MAC of the first ethernet as Meeting VALUE MXGE 2 port ethO on Grou
51. u will need to know to create a license file for ADE Table 7 Application Design Environment license file information table RFA Feature Keyword Description RFA Feature Keywords Value Type X Host ID used X New Installs X Additions X PCN Update X Upgrade X Swap Out DD standalone package Allows customers without an Avaya IR or VP platform to run Dialog Designer applications VALUE DD UNIVERSAL CTI library enablement Allows Avaya IR VP customers who have purchased the CTI connector to interface with the CTI server through Dialog Designer applications VALUE DD CTI LIBRARY CTI library universal enablement Allows customers who don t have an IR VP platform but do have an Avaya CTI system to use the CTI connector in Dialog Designer to interface with their CTI system s VALUE DD CTI LIBRARY _ UNIVERSAL 10f2 26 Getting Started with Remote Feature Activation RFA Application Enablement AE Services Table 7 Application Design Environment license file information table continued RFA Feature Keyword RFA Feature Keywords Value Description Type Host ID used New Installs Additions PCN Update Upgrade Swap Out IC library enablement VALUE DD IC LIBRARY 2 Allows Avaya IR VP customers who have purchased the IC connector to interface with their IC system through Dialog Designer applications IC
52. verview Design configuration RFA does not provide design configurations Avaya configurations must continue to be engineered using the existing tools and processes The RFA process begins with an approved and accurate SAP order A correct SAP order is key to the successful creation of the license file Reliability and availability RFA has been designed for high reliability and high availability RFA is normally available 24 hours a day seven days a week However please be aware that there are factors that exist that Will limit RFA availability for up to twelve hours at a time These factors include maintenance interactions with other systems that are not available etc The times for scheduled RFA outages are posted on the RFA Information page at http rfa avaya com Please check the RFA Information page regularly for the most current information Note It is highly recommended that you create a license file as soon as you have all the needed information Do not wait until the day of installation to obtain the license file Registration This section explains how to register for RFA for Avaya Associates and BusinessPartners Registration for Avaya Associates To log on to RFA you must have a valid Single Sign On SSO login and password The SSO system provides access security for many Avaya applications including RFA You do not have to register for a SSO login if you are an Avaya associate A Important Check your pers
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