Avaya PSN004126u User's Manual
Contents
1. the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a For additional support contact your Authorized Service Provider Depending on your coverage entitlements additional support may incur charges Support is provided per your warranty or service contract terms unless otherwise specified Avaya Support Contact Telephone U S Remote Technical Services Enterprise 800 242 2121 U S Remote Technical Services Small Medium Enterprise 800 628 2888 U S Remote Technical Services BusinessPartners for Enterprise Product 877 295 0099 BusinessPartners for Small Medium Product Please contact your distributor Canada 800 387 4268 Caribbean and Latin America 786 331 0860 Europe Middle East and Africa 36 1238 8334 Asia Pacific 65 6872 8686 Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES HEREINAFTER COLLECTIVELY REFERRED TO AS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEV2. AVAYA Product Support Notice 2014 Avaya Inc All Rights Reserved PSN PSNO004126u Original publication date 02 Jan 14 This is Issue 01 published date Severity risk level Medium Urgency When convenient 02 Jan 14 Name of problem New models of 1603 SW I phones cannot be upgraded to SIP firmware Products affected 1603SW I Release Avaya one X Deskphone Value Edition SIP Release 1 0 x Problem description 1603 SW I phones with serial numbers between 12WZ44670001 12WZ4467005U and beginning with 13WZ016006G9 or newer cannot be upgraded to SIP firmware 1603 SW I phones prior to these serial number ranges are not affected Cause A newer chipset was added to the 1603SW I beginning with the listed serial number ranges and it does not support SIP software Resolution No resolution is planned for this issue Workaround or alternative remediation Convert the 1603SW I to H 323 firmware Remarks If the customer is unable to convert to the H 323 protocol please contact the 1600 Series IP Deskphones Product Management team through your Avaya or Partner Sales representative Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a Download n a Patch install instructions Service interrupting n a No Verification n a Failure n a Patch uninstall instructions n a Security Notes The information in this section concerns
3. ER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2014 Avaya Inc All Rights Reserved Page 2
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