Avaya PSN003990u User's Manual
Contents
1. AVAYA PSN PSN003990u Original publication date 29 May 13 This is Issue 01 published date Severity risk level Medium Urgency When convenient 29 May 13 Name of problem B179 R2 3 0 to R2 3 1 software upgrade failure Products affected Avaya B179 SIP Conference Phone with R2 3 0 software trying to upgrade to R2 3 1 Problem description Avaya has identified an issue with the B179 SIP Conference Phone when trying to upgrade from R2 3 0 to R2 3 1 The upgrade will appear to be successful but some internal software components will fail to change Customers will notice this failure when trying to configure encryption related features such as SIP TLS 802 1x or SRTP when using the web administration interface The configurations for these features will not appear on the web administration interface Resolution The resolution is to upgrade to service pack R2 3 3 which is available on support avaya com https support avaya com downloads download details action contentId C2013524823397870_2 amp productlId P0968 amp releaseId B 179 SIP 2 3 x Workaround or alternative remediation n a Remarks n a Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a Download n a Patch install instructions Service interrupting n a No Product Support Notice 2013 Avaya Inc All Rights Reserved Verification n a Failure n2. VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2013 Avaya Inc All Rights Reserved Page 2
3. a Patch uninstall instructions n a Security Notes The information in this section concerns the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a For additional support contact your Authorized Service Provider Depending on your coverage entitlements additional support may incur charges Support is provided per your warranty or service contract terms unless otherwise specified Avaya Support Contact Telephone U S Remote Technical Services Enterprise 800 242 2121 U S Remote Technical Services Small Medium Enterprise 800 628 2888 U S Remote Technical Services BusinessPartners for Enterprise Product 877 295 0099 BusinessPartners for Small Medium Product Please contact your distributor Canada 800 387 4268 Caribbean and Latin America 786 331 0860 Europe Middle East and Africa 36 1238 8334 Asia Pacific 65 6872 8686 Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES HEREINAFTER COLLECTIVELY REFERRED TO AS AVAY A DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR
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