Avaya PSN003987u User's Manual
Contents
1. 3 1 software on the B179 and leave VLAN disabled in the setting Remarks n a Patch Notes The information in this section concerns the patch if any recommended in the Resolution above Backup before applying the patch n a Download n a Patch install instructions Service interrupting n a No Verification n a Failure n a Patch uninstall instructions n a Security Notes The information in this section concerns the security risk if any represented by the topic of this PSN Security risks n a Avaya Security Vulnerability Classification Not Susceptible Mitigation n a For additional support contact your Authorized Service Provider Depending on your coverage entitlements additional support may incur charges Support is provided per your warranty or service contract terms unless otherwise specified Avaya Support Contact Telephone U S Remote Technical Services Enterprise 800 242 2121 U S Remote Technical Services Small Medium Enterprise 800 628 2888 U S Remote Technical Services BusinessPartners for Enterprise Product 877 295 0099 BusinessPartners for Small Medium Product Please contact your distributor Canada 800 387 4268 Caribbean and Latin America 786 331 0860 Europe Middle East and Africa 36 1238 8334 Asia Pacific 65 6872 8686 Disclaimer ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA INC ON BEHALF OF ITSELF AND ITS S2. AVAYA PSN PSNO003987u Original publication date 27 May 13 This is Issue 01 published date Severity risk level Medium Urgency When convenient 27 May 13 Name of problem B179 with R2 3 2 2 3 3 software does not obtain IP address when connected to Avaya Cajun LAN Ethernet Switch with VLAN enabled Product Support Notice 2013 Avaya Inc All Rights Reserved Products affected Avaya B179 SIP Conference Phone with R2 3 2 and R2 3 3 software Problem description Avaya has identified an issue when the B179 SIP Conference Phone is connected to the Avaya Cajun Ethernet switch with VLAN enabled The Avaya Cajun Ethernet switches P13x and P33x wiring closet LAN switches and C36x stackable LAN switches strip off VLAN tags on the access ports thus causing operational issues when the B179 is configured for VLAN Under such condition where the Avaya Cajun switch is configured for VLAN and DHCP Option 242 is configured with VLAN tagging enabled the B179 will not be able to obtain an IP address from the DHCP server Avaya is not aware of any VLAN interoperability issue with the B179 and other Ethernet switches Resolution The issue will be resolved in a later release of the B179 software This PSN will be updated on availability of that software Workaround or alternative remediation This issue will not occur if the associated Avaya Cajun LAN switch is not configured for VLAN Another alternative is to use the older R2 3 0 and R2
3. UBSIDIARIES AND AFFILIATES HEREINAFTER COLLECTIVELY REFERRED TO AS AVAY A DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners 2013 Avaya Inc All Rights Reserved Page 2
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