Home

Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Reference Manual

1. selu Reset Heir 4 Click on the Clear button PeriView 2 1 supports the Java Runtime Environment version 1 4 1 and higher Consult your browser platform documentation for Java cache clearing procedures if different from the above Page 24 P0602566 Ver 2 7 User Manager This chapter covers 1 Launching the User Manager Plugin 2 Introduction to User Manager 3 User Manager User tab 4 User Manager Group tab PeriView Reference Manual Launching the User Manager Plugin To launch the User Manager plugin open the PeriView GUI Main Screen as shown in Introduction to PeriView on page 2 Click on the User Manager icon as displayed below pa The User Management screen displaying the User Tab appears as follows R User Management F r f Use the list below to manage Periview users User Full Name Description Administrator System Administrator Periview System Administ peri Standard User Periview Standard User user Test User Testing User Manager Password for To change the password click Change Password Change Password Global Properties Configure the properties that apply to every user Configure Introduction to User Manager This chapter describes Peri View s User Manager plugin that allows the Peri View administrator or a Peri View user with administrative privileges to add remove users or groups and change user group privileges a
2. 67 Identify the Application to Configure 68 Define the Application Type 0 68 Define the Configuration Type 69 Define Custom Configurations 70 Page iv P0602566 Ver 2 7 Table of Contents DAVE tin Sik E eG wae Rudd NE EAA Sra ah 72 Deploy sirro tmike l wis adoes piha inn er heehee T2 Configuration Options Categories 05 73 Data Processing Options 00 ee eee 74 Shared Libraries soci ca 25 05 poe Yen ie eed een dates 78 Host Communications Options 6 81 Execition Options yvsedeu a wieees ee ned nii eae 84 Diagnostic Options 0 0 eee eee eee 97 Vocabulary Options 6 204 05 05 a0teasaoaea ear aowes 100 Configure VoiceXML Applications 000 104 Define Custom Configurations 105 Save the Configuration 0 000000 105 Deploy the Application 008 105 Application Manager cece cece cece e ce eees 107 Launching the Application Management Plug in 108 Introduction to Application Management 109 Application Configuration 05 109 Enter Locations Information 110 Designate the Assign Start and Restart Order 111 Enter Applications Information 112 Define the Termination Type 113 Expand and Collaps
3. Connect to 192 168 108 107 Navigation desktop PeriView Data Pane Provider connection status P0602566 Ver 2 7 Page 11 PeriView Reference Manual Navigating PeriView Page 12 Toolbars The Peri View toolbars offer shortcuts to frequently used tools in Peri View Click on a button to open the window Menus Click on a menu to access menu options Certain menu options are disabled incase certain conditions are not satisfied For example the Close option in the File menu is only available if a window is open on the desktop If a window is not open then the Close option is greyed out Right click Menus Some windows use right click menus Right click menus offer shortcuts to options within a window The Navigation Pane also uses right click menus Use the right click menus in the Navigation Pane to expand attributes or properties of a domain line node application component span or procedure Screen Tips Screen tips are the informative pop ups that are displayed in the Navigation Pane when the mouse is pointed on a certain icon For example when you point the mouse over the Alarms Viewer icon an informative pop up is displayed as shown below Alarms AEA Alarm Viewer P0602566 Ver 2 7 P0602566 Ver 2 7 PeriView Toolbars Working with PeriView PeriView has three toolbars Management Status and Alarms Management Status KEEA Alarms ODASI Management Tool
4. 175 MPS Control Center id s cace ick sk tdci G eee hasan 179 Introduction to MPS Control Center 180 MMDP Configuration i4 i 0 4048 22 eee been chet ee es 181 Launching the MMDP Configuration Tool 181 MMDP Configurator Action Buttons 182 Adding a Data Provider xs 222204444 6es0e esau eles ee 182 Adding a Consolidator Data Provider 183 Adding a Service Data Provider 186 Removing Data Provider 0 0 00 00 eee 188 Create a Data Provider Connection 189 Remove a Data Provider Connection 191 Adding Monitored System 0 000 000 000 192 Removing Monitored System 000 193 Supporting Data Replication in MMDP 194 Page vi P0602566 Ver 2 7 Table of Contents MPS Configuration 0 00 c eee eee ee eee 197 PUNCUOH 25 63 20 0t ol 524 taco in a thee weed 198 MMP Configuration 3 4 sac ioe eee eee 204 FUNCION uh peee i enan eed Geet etnies e bs 204 VOS Configuration seuseu Sew a WS As 206 VpsHosts Configuration 2 0 0 0 eee eee 207 Cluster Configuration teed esate esa ad beaaw sie 208 IPML Configuration 2 s c4iedei says eth k oes 208 Choose the Packages to Configure 208 Telephony Link Server ence Niet naani a eee aaa See Se 215 CCT IVR Integration oc 84 eee oe een ee eee et eee 220 SCCS Host Data Exch
5. Alarm Viewer This chapter provides information on how to use the Alarm Viewer to view the live and logged alarms It also provides an insight into the Alarm filter tool Appendix A Netscape for Solaris Installation This appendix provides you the details for installing Netscape and Java plug in P0602566 Ver 2 7 Page xi PeriView Reference Manual Conventions Used in This Manual This manual uses different fonts and symbols to differentiate between document elements and types of information These conventions are summarized in the following table Conventions Used in This Manual Sheet 1 of 2 Notation Normal text important term system command command condition and alarm file name directory on screen field lt KEY NAME gt Book Reference cross reference Description Normal text font is used for most of the document The Italics font is used to introduce new terms to highlight meaningful words or phrases or to distinguish specific terms from nearby text This font indicates a system command and or its arguments Such keywords are to be entered exactly as shown i e users are not to fill in their own values Command Condition and Alarm references appear on the screen in magenta text and reference the Command Reference Manual the PeriProducer User s Guide or the Alarm Reference Manual respectively Refer to these documents for detailed information about Commands Conditions and
6. DEFAULT 2001 Alarm of severity 1 has arrived Severity Class Info DEFAULT 2002 Alarm of severity 2 has arrived Severity Class Info OOO DEFAULT 2003 Alarm of severity 3 has arrived Severity Class Info x P0602566 Ver 2 7 Apply Cancel Reset Page 43 PeriView Reference Manual Detailed Description of the Fault Priority of User screen FAULT_LOG To log a fault to a log file if applicable including the time of logging and fault info FAULT_INFORMATION Puts the fault message to the left footer of the Main frame FAULT_ACKNOWLEDGE Pops up a dialog with fault message The user must acknowledge this to proceed FAULT_IMMED_ACK An icon will appear on the left footer FAULT_PLUGIN No specific action The Plugin associated to the fault if any should handle it FAULT_USER_ACTION Executes a user predefined action Currently the action is to send an email to a specific receiver The related setting is in Account Properties Email and Global Configuration SMTP Server and Sender s Email FAULT_SYS_ACTION Executes a user defined system command or script if applicable User can change this in Account Properties System Action 6 Click on APPLY to save the changes locally To permanently save the changes made click the OK button in the parent screen 7 To reset the fault priority for the selected fault id click on the RESET but ton 8
7. 2313 tmsios LJ Bs 3314 tmsi0s ay click to move Phone lines are assigned started or restarted sequentially in the order in which selected locations are listed in the Locations scrolling window You can reorder this list using the up and down arrows However the order you define from within this window applies to the current session only Enter Applications Information You must identify the application that is to be assigned You can select either one main application or one or more linked applications If you do not select an application the Assign action is not applied Any application listed in the scrolling window can be selected deselected or removed from the display You can also add applications to the scrolling window To add applications e Select an application from the Chooser of the Application Management window e Click the RIGHT arrow to the left of the Application scrolling window Applications Ss Ss y HKE Name B Click to add gt 47 104 31 240Joptvpsimps1fappsicall a kingbirdJoptvpsimps307fappsiapp4 kingbirdvoptvps mps201 apps app4 You can also make use of the background menu available in the Applications area to add an application from the Chooser to the Applications list The background menu is as follows Add from chooser on left Choose configuration or PeriProRAM application Specify VXML or CCXM
8. Request to Number of seconds before the request times out 10 Timeout 300 Send Call Data Yes sends both the calldata key and calldata value to the TAPI server No sends only the calldata value to the TAPI server Call Data The character to use to separate call data key when Separator sending data to the TAPI server If you don t want to separate call data with a delimiter use O zero 5 Click the Save button again 6 Ifyou need to enter another TAPI link server repeat steps 1 through 5 Otherwise click the Next button Page 230 P0602566 Ver 2 7 MPS Control Center TAPI Server Connection to Symposium Microsoft TAPI server Use these windows to specify the new or existing Symposium Microsoft TAPI link server to associate with the TAPI Server w These windows appear if you are configuring the TAPI Integration Fr IPML Configuration sapporro TAPI Server connection to Symposium Microsoft TAPI Server Specify new or select an existing logical identifier that will be associated with the server New Link Enter a Logical Identifier poo Add Existing Links Select the Logical Identifier tapi v Modify Delete Back Skip Close Status Configuration data has been loaded P0602566 Ver 2 7 Page 231 PeriView Reference Manual 1 To use an existing link a Choose the link in the Select the Logical Identifier box and click Modify b Go
9. e Alarms with severity levels from four to six belong to the warning category e Alarms with severity levels from seven to nine belong to the alarm category Alarm Log Files The Alarm Viewer window displays alarm information from default alarm log files in the format in which it exists in the file This data format can not be modified Source of Alarm Information Alarm information originates as either live or logged alarms Live alarms display as Page 253 PeriView Reference Manual they are generated in the Alarm Viewer window Logged alarms are previously recorded alarm information which is saved to a system default file that you can view later Alarm Message Length The Message Length indicates the number of alarm messages that PeriView keeps for each alarm The default value of the Message Length is 10 However it can range from 5 to 100 the valid values are displayed in the combo box Whenever there is any change in the message length it applies to all the alarms in the viewer The Message Length also affects the number of alarm messages you can see when you click the gt button on the left side of an alarm At any point in time the user can view at the most the number of alarm messages defined by the Message Length P0602566 Ver 2 7 Page 254 View Live Alarms P0602566 Ver 2 7 Alarm Viewer When an alarm is generated on the node the associated PeriView Data Provider receives this alarm from alarm daemo
10. e Executable file vex and configuration files ac fg for all applications main and linked will be copied to the directory the following locations Page 127 PeriView Reference Manual Page 128 Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOME component_typeN apps e User shared libraries so or d11 will be copied to the following locations Solaris SMPSHOME component_typeN apps lib Windows 2000 3MPSHOME component_typeN apps lib Terminate Unassign Window Icons Application and phone line information displays graphically with icons in the Application and Locations windows These icons are identified in the following table For information about types of applications see Types of Applications on page 118 For information about types of phone lines see Types of Phone Lines on page 119 For information about configuring application types see Application Configuration on page 63 Type Initialization Application No Restart During Reboot Component MPS Green Red Black Call Processing Physical Line Phone Line Green Blue Yellow Administrative Logical Line D cs m EE Eg Start the Terminate or Unassign Lines Action Start the Application Manager from the Peri View Toolbar by clicking the icon e Designate and expand a domain if applicable Initiate the Terminate or Unassign Lines action by clicking the checkbox next to either action P0602566 Ver
11. e To remove locations click the DOWN arrow to the left of the Locations scrolling window Locations comp Line Node App Bs tmsi05 aj Bs tmsi05 z B5 tmsi05 B54 tmsi05 B 5 tmsi05 as tmsi0s Click to remove B gt gs5 tmsi05 B 5 tmsi05 B 5 tmnsi05 B54 10 tmsi05 B 5 11 tmsi05 B54 12 tmsi05 Bs 13 tmsi05 Bs 14 tmsi05 CD AM Mm wo ein o EKEKO EEIEIE IEAI Ld 09 v RIKERE 4 av Designate the Assign Start and Restart Order Applications are assigned started restarted sequentially in the order in which selected locations are listed You can reorder the list to control the assign start order for the current session e Select deselect any item listed in the Locations scrolling window by lt LEFT gt clicking the location To select more that one item hold the CTRL key while clicking To select a series of items hold the SHIFT key while clicking e To move locations either up or down click the UP or DOWN arrow below the Locations scrolling window P0602566 Ver 2 7 Page 111 PeriView Reference Manual Page 112 Locations BIE comp Line Node App 4 B5 fs tmsi05 a B s5 S2 tmsi05 e gs5 E tmsi05 Bs S3 tmsi05 5 BB 5 tmsi05 7 5 8 6 tmsi05 5 87 tmsi05 5 Se tmsi05 B 5 S9 tmsi05 B 5 310 tmsi0s B 5 311 tmsi05 As 12 tmsi06 as
12. AVAYA PeriView Reference Manual Software Release 2 1 Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number P0602566 Document Version 2 7 Date June 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services
13. Administrative Logical Line D cs m D Start the Assign Lines Action Regardless of the method you use to launch the Assign Lines action e Designate and expand a domain if applicable e Initiate the Assign Lines action by clicking the checkbox next to it Action Assign Start Restart Terminate Unassign Reorder 2 el fl 1 i 7 When you launch the Assign Lines action from a selected tree object it displays with are predefined application and locations information An application can execute in either IVR mode voice or Web mode Internet Page 124 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview depending upon the configuration parameters associated with the application Assign Lines Progress The rate at which applications are assigned displays to the screen in the form of a Progress Bar in the lower right hand corner of the Application Management window As the indicator bar progresses from 0 100 the name of the application and the location to which it is being assigned started or restarted displays in the window The Assign Lines process can be halted by selecting Cancel Start and Restart Action Use the Start and Restart Lines actions to initiate an application s execution cycle You can assign an application without starting it assign and start the application simultaneously or terminate then restart applications at the same location to which it was
14. Advanced Options CSVA PI Real Time Agent Stats Connection to the IVR 2 windows Advanced Options CSR SM TAPI SCCS Connection to the IVR 2 windows TAPI Connection to the IVR 2 windows P0602566 Ver 2 7 P0602566 Ver 2 7 IPML Base Package plus IVR SCCS Integration Package and TAPI Integration Window in IPML Configurator Configure External Host Interface Telephony Link Server Identifier Telephony Link Server Interface Telephony Link Interface IPML SP Identifier IPML SP Interface SCCS Host Data Exchange Bi Directional Interface 3 windows Server Side Connection for SCCS Server for Real Time Stats 2 windows SCCS Server Connection to Send Data Only 3 windows ry ra Base Package plus IVR sccs Integration Package and CCT IVR Integration MPS Control Center Base Package plus IVR SCCS Integration Package TAPI Integration and CCT IVR Integration Base Package plus TAPI Integration and CCT IVR Page 213 PeriView Reference Manual Page 214 TAPI Server connection to Symposium Microsoft TAPI Server 3 windows Configure Internal Host Interface CTI Connection to the IVR 2 windows Advanced Options CSVA PI Real Time Agent Stats Connection to the IVR 2 windows Advanced Options CSR SM TAPI SCCS Connection to the IVR 2 windows TAPI Connection to the IVR 2 windows P06025
15. Group Users 4 To configure the fault priorities for the selected group click on the CONFIGURE button Page 60 P0602566 Ver 2 7 Fault Priority of Group Users User Manager Click the Fault Priority column at the row that you d like to change the fault priority Modified Fault Priority Fault ID DFFAINT v 1211 Description Node state is up DEFAULT 1212 Node state is down DEFAULT 1213 Node state is unknown DEFAULT 1221 Component state is up DEFAULT 1222 Component state is down DEFAULT 1223 Component state is unknown DEFAULT 1231 Process state is up DEFAULT 1232 Process state is down DEFAULT 1233 Process state is unknown DEFAULT 1241 Application state is up DEFAULT 1242 Application state is down DEFAULT 1243 Application state is unknown DEFAULT 1801 The login data provider connection was broken DEFAULT 1802 Reconnection failure to the login data provider DEFAULT 2001 Alarm of severity 1 has arrived Severity Class Info DEFAULT 2002 Alarm of severity 2 has arrived Severity Class Info OOOO OO DEFAULT 2003 Alarm of severity 3 has arrived Severity Class Info 5 P0602566 Ver 2 7 Apply Cancel Reset 5 Select the fault priority for the corresponding
16. P0602566 Ver 2 7 Status Tools Component Host Status Information Component Host status information is displayed on a per component basis Once the status window opens information about all hosts to which the component that was used to launch this tool communicates is available To display information for a specific host select the host in the Hosts display area Component Host status information includes the following P0602566 Ver 2 7 Component The node name and component number of the component used to launch the Component Host Status tool displays in the format nodename comp_number In this example is4 4 MPS 4 on node is4 was used to launch the tool The current state of the component Up Down Unreachable is identified by the color coded symbols defined in Key area of the window labeled States Hosts The hosts display area identifies all hosts with which the component communicates For each host the host name state and protocol are defined The current state of the host Up Down Unreachable is identified by the color coded symbols defined in Key area of the window and labeled States Information about the VTs Lines configured for the selected host displays in the Lines area Index by VT Line You can select to display host status based on the VT number or the phone line number with which the VT is associated Select VT to display status based on VT number Select Line to display status based on the ph
17. The users are now a member of the selected group and are displayed in the Members tab E Group Test_engineers Properties Group Test_engineers has members User FullName Description peri Standard User Periview Standard User useri Test User Testing User Manager Add Remove Detail Page 58 P0602566 Ver 2 7 User Manager 6 To remove the members of a group click on the REMOVE button A popup dialog appears asking you to confirm that you wish to remove the selected members of the group Remove Member s x AS oN Vor Are you sure to remove the selected member s ves mo Java Applet Window 7 Choose YES to remove the members from the group locally 8 Click OK or APPLY button in the parent window to save the changes 9 To get the details of the selected members click on the DETAILS button For more information refer the Setting User Properties section P0602566 Ver 2 7 Page 59 PeriView Reference Manual Group s Advanced Properties To set the advanced properties for a selected group proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details Choose the Group tab 2 Choose a group from the list displayed in the Group tab and click on the Properties button 3 Click on the Advanced tab to configure the advanced properties like Fault Priority for the selected group
18. a Choose the link in the Select the Logical Identifier box and click Modify b Go to step 2 Or to add a new link to use a Type a name in the Enter a Logical Identifier box and click Add b Go to step 2 Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task To remove an existing link choose the link in the Select the Logical T a Identifier box and click Delete rae Ff IPML Configuration 192 168 62 110 SCCS Server Connection to Send Data Only Configure TAPISCCS Server Use Advanced for more options TAPISCCS Server Configuration TAPISCCS Server bymposiumtapisrvr IP Address Port Number 2 Enter information in the fields using the following table Explanation TAPISCCS Server IP Name of TAPI link server running on the socket Address Port Number The TAPI link server connection port P0602566 Ver 2 7 Page 229 PeriView Reference Manual 3 Click the Advanced button Ff IPML Configuration 192 168 62 110 SCCS Server Connection to Send Data Only Advanced options Advised to be configured by advanced users Setting Timers Debug Protocol Poll Interval 10 Send Call Data O yes Request to Timeout 10 Call Data Separator 4 Enter information in the window using the following table then click the Save button Explanation Poll Interval Number of seconds between polls 10 120
19. b Go to step 2 Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task To remove an existing link choose the link in the Select the Logical Identifier box aad and click Delete Page 220 P0602566 Ver 2 7 MPS Control Center If there is no existing link available the default entry in the Logical Identifier field Cr will be cct A new link can be created by clicking the Add button P0602566 Ver 2 7 Page 221 PeriView Reference Manual 2 Enter information in the window using the following table ae e The host name of the CCT Server The listening port of the CCT Server H G IPML Configuration 192 168 62 110 IPML Service Provider Interface for CCT Configure ipmlsp on IPML Server IPMLSP Configuration Remote Host localhost Remote Port Page 222 P0602566 Ver 2 7 MPS Control Center SCCS Host Data Exchange Bi Directional Interface Use these windows to specify the new or existing HDX link server to associate with the Symposium Call Center Server T s gt These windows appear only if you are configuring the IPML SCCS Integration package Ef IPML Configuration 192 168 62 110 SCCS Host Data Exchange Bi Directional Interface Specify new or select an existing logical identifier that will be associated with the server New Link Enter a Logical Identifier Existing Links Select the Logical Iden
20. generated by an application including those handled by the application s HANDLE CONDITION or IGNORE CONDITION statements P0602566 Ver 2 7 Application Configuration e Display System Messages You can ignore or display input and output debugging messages during an application s execution cycle If you select to display messages the you can specify the format of these messages at the following prompt Short Format If you select not to display these messages the Short Format prompt is inactive ra Disable display of debugging input amp output messages Default i Enable display of debugging input amp output messages Short Format This option is active only if you enable the display of system messages at the previous prompt Display System Messages System messages can display as either full text or abbreviated messages short format E Disable short message format The full text of debugging messages displays Default i Enable short message format An abbreviated version of the full text debugging message displays e Limits e Maximum Reference Depth Perform Statement Nesting This parameter applies to debugging operations only and does not affect an application s performance Use this parameter to define the number of traceable levels of source code debugging If this level is exceeded the application s performance is not be affected but the list of debugging statements will be incomplet
21. 110 CTI Connection to the IVR To quickly addremove multiple sequentially numbered records fill out provided fields on the right Existing Mappings AddDelete Records Link ID tlsdef No of Records Data Service attachdata Start Line No Choose IVR mps 1 v i Start Device No Device Type Device Type Agent Position v Agent Position Agent Position Agent Position v sa __Detete Add IVR Cancel Save Close Status Failure Problerns adding record s 3 Choose the IVR in the IVR drop down box P0602566 Ver 2 7 Page 235 PeriView Reference Manual 4 To add a device enter the following information in the window and click Add No of Records The number of devices that will be entered into the table The starting phone line number The starting device number Device Type Sets device type for the registered device You can also quickly add or change information by typing directly in the grid in the Existing Mappings area 5 To delete a device enter the following information in the window and click Delete No of Records The number of devices that will be removed from the table The starting phone line number The starting device number Device Type Sets device type for the registered device You can also quickly remove records by clicking the record in the grid and clicking Delete 6 To add another IVR click the Add IVR button
22. 131 Terminate Un Assign Lines Progress 133 Reorder Acton sy ei eas he as ie ho Sek HS 133 How are applications assigned to the list 134 What determines the assigned started order 134 Why reorder the list 4 occni ees bepie ewig ee bs 134 What affects the order of items on the list 135 Where is the information stored 135 How do I reorder the list 0 135 Application Management Options 04 137 Application Management Event Cycle 139 Status 0S a5 seca e E E EEEE E 145 Introduction to the Status Tools 000000005 146 Working with the Status Tools 0 0 0 0 00000 147 Tree Objects Without Phone Lines 148 OVERMICW aree e n e eens NEG a he ee eRe a 149 Phone Line Stas sics Hin Pew SGV S ay dee ees 150 Phone Line Status Graph Display 000 152 Phone Line Status Graph Types 000 154 Consolidated versus Individual Viewpoints 156 Linked Application Status Bar Graph 159 Linked Application Status Graph Display 159 Linked Graph Properties 4 4 205o2 2 42 etn Ge eedeess 163 Component Span Status 0 2 0 cece eee eee 167 Component Span Status Information 168 Component Host Status 2 0 2 e eee eee eee 173 Component Host Status Information
23. 2 DX AIJASO CAPM pY F cyor 2OWADPC Recoder PCN one Generab Jf Sone Receive VSTN Fros LSPei Add Ro nurg Qweirice Resniree Paramesers Cong Cantiguration fiom Amher wes Click on the Static Resources tab to display the static resources configured on this MPS component The static resources can be configured on the lines of the MPS component F G NPSContyu aN 154 1528 ZZZMHS EY Maret helai pir Aria ecs PESTEN ie C1 Care A OActho 1C p E meesiock Bt VOIP Gord amp Chi Ho 242 Om 1 Garda 3 ctMo dL lo r MPS Piueilizs e A A Ren rde ala IEE 4 Hya xli Naz Wri zm N42 4 j if KRIS I a J tl a I J I I I J i J 1 J a 3 J m a a a J l J Anke P0602566 Ver 2 7 MPS Control Center Click on the Details tab to display all configuration of this MPS component g ioe Hotwerleo H MISI Propertics G BD 154 1649 222 General Steavd Resouces SlafeReseuces Dla F Boeri kee Detal ure aD he AIND AIA IAI nD PA Bh od ahha Made AA ALA Shessis Harke 1 J 675 yamba 1 A THE Wo 1 H asavwa vs Smale wA ah A J Rastu e Cumlguister Cal Proarsss Ceector JE IPFSA TAS JII SPS Ply FCWANOCM nar avess lon WECM HAs IPngress IPccoswcos OCSPcs Tu 13 Revsiva F T WP sIheezeos LEHE hamber o CMs Tree 6
24. A Teel merren 1 Salik Alerter Resue es DINI tanbervaicble 60 I saber Cee Car be 1 334 Cynamiral n P acr 71 Lard AT SITL NO 4 PAPS 1 Properues Biles meets i Cord type Lt E Psoe f Sit Nunhe 4 Wm ge C1 Care Mla ho AC ode ay Q E urszicisut B jjj Leama aai w YIP Care A Slo Yo 2CIck BY wna z D 1 Cars A Colne Abe lt D GlaarGranre vH ay GlaarGranre uP Clzarcranre vF fzarisyanre vk GlearCranre vi GlaarGianre ur week M tlese AR Suu Spa Rem Spat Save Chie Rearty e5 Click on the General tab to display the spans configured on this card You can add or remove span here Click on the Details tab to display all configuration of this TMS card P0602566 Ver 2 7 Page 201 PeriView Reference Manual e At the span level AEG PSCA man 146 18 7770PS1 orel Howerhe i H Spon MPS1 C1 Card At Sot Mo Propertica r L ara 1240929 Gurna al isaema OCSSXSS7 Y fs Clink A Bl cardat Mo 4Clooke A fi Protocol Dy Span ai soe lt 7 UB Spanda tloc lt 4 Da Spun Etue 2 Span A Sloe lt 4 SMM Sottmge apple to 11 CarHLISDM pratocol orty Spantl Sloc lt A 4 Span REC oe lt 4 X iria y Rali PART HLA Nault Iil Cpan 2loc 4 4 Ip orton d aN Q E 3 Clock b np f F ERTE VOI Gord amp Olol ho XC och 3 Bd IA rrr N canals uie fE a
25. Always in the security dialog Avaya recommends you to choose the Always option Choosing the Always option prevents the security warning dialog from appearing the next time you use Peri View from the same system If you decide not to accept the security dialog PeriView would then run as an unsigned Java applet Running PeriView in an unsigned mode will result in security restrictions and exceptions Avaya recommends you not to choose the No option P0602566 Ver 2 7 P0602566 Ver 2 7 Working with PeriView Clicking on More Details will open up a modal screen This screen will display information about the certificate associated with the signed applet Clicking Close will return you to the security dialog Ec x C Avaya Inc Avaya Inc Field Value Version KA Serial Number 12779031 30 Signature Algorithm _ BHAT with SA SS Issuer CNeAvaya Ine OU Avaya Inc O Avay validity From Wed Jun 30 09 05 30 EDT 2010 Subject CNeAvaya Inc OU Avaya Inc O Avay Signature 0000 302D 0214 0B AF 906D ANC 0000 30 2D 0214 0B AF 90 6D A0 C5 ABDC 36 7E 0413 0 m 6 0010 77 C2 8A 3F COB1 911A 021500 89 51 62 25F8 w Qb 0020 39 00 9B 67 BASF 7916 6C CDF1 68 C792E4 9 g yJ h Close You can check if PeriView s certificate has always been accepted for the system using the Always option by going to the Java Plugin Contro
26. Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships Data Providers UNITEDSTATES Hierarchy View Properties Property Add Remove Monitored Systems Create Connection 1 Remove Connection _ Add Remove 4 z Restore Save Close Status Success P0602566 Ver 2 7 Page 181 PeriView Reference Manual Page 182 By default the MMDP Configuration screen opens with a single MMDP which is the local host In the GUI displayed above the MMDP runs on the NAGARATNA host Note that no other MMDP is configured on this host MMDP Configurator Action Buttons The MMDP Configuration screen displays three action buttons namely e RESTORE Clicking the RESTORE button restores the last known saved configuration e SAVE The SAVE button causes the current configuration to be distributed to all configured on screen Data Providers e CLOSE The CLOSE button exits the utility If a user closes the screen by either clicking on CLOSE or by clicking on X a warning pop up screen appears as follows Warning Unsaved Data l x 5 You have made changes to the configuration that have not been saved What do you wish to do Discard Changes and Exit Cancel The Warning message displays three buttons namely e SAVE THEN EXIT Clicking this button causes the current
27. Configuration window then use the Assign action to assign the application Both an application s executable and configuration files vex and acfg must exist in the following directories before starting the application with the Start process Step 4 Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOME component_typeN apps Any shared libraries required by the application must be located in the following directory paths before starting the application see Step 2 All files are copied to their respective directories on the component where the application will be processed Solaris SMPSHOME component_typeN apps 1lib Windows 2000 3MPSHOME component_typeN apps lib To define the order in which applications are assigned and started in the case of system reboot use the Reorder action Each time an application is assigned it gets appended to the end of the previously defined list To ensure that the correct assign start is defined be sure to check this tool after assigning applications P0602566 Ver 2 7 Page 141 PeriView Reference Manual Step APPMAN Events Time Line Sheet 4 of 4 4 Start an Application The Start process initiates the application s execution cycle at location where it is assigned At this point all required files vex acfg so d11 are copied to their respective directory locations on the MPS component during the Assign process To terminate an application an
28. Configure the vmm mmf cfg file used by an MPS system Z3 VOS Configuration Configure vos cfg file located under VPSHOME ete nn VPSHOSTS Configuration Configure vpshosts file located under VPSHOME etc CLUSTER Configuration Associate hosts with chisters fh IPML Configuration Configure an IPML component Hide Details po The user must have administrative rights in order to access the MPS Control Center The MPS Control Center is made up of seven tools e MMDP Configuration e MPS Configuration e MMF Configuration e VOS Configuration e VPSHOSTS Configuration e CLUSTER Configuration e IPML Configuration Page 180 P0602566 Ver 2 7 MPS Control Center MMDP Configuration The MPS Manager Data Provider MMDP is the single provider of data to the PeriView The MMDP Configurator allows you to configure the Data Providers for PeriView This section covers the following topics e Launching the MMDP Configuration Tool e Adding a Data Provider e Removing Data Provider e Create a Data Provider Connection e Remove a Data Provider Connection e Adding Monitored System e Removing Monitored System Launching the MMDP Configuration Tool The MMDP Configuration tool allows you to configure the MPS Manager Data Providers and their relationships To launch the MMDP Configurator double click on the MMDP Configuration option in the MPS Control Center screen The following screen appears wy MPS Manager Data Provider
29. Provider Page 188 P0602566 Ver 2 7 MPS Control Center Create a Data Provider Connection The MMDP Configuration tool allows you to create a connection between the existing Data Providers To create a data provider connection proceed as follows 1 Launch the MMDP configuration tool Right click on any Data Provider E MPS Manager Data Provider Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships Data Providers Hierarchy View Properties MMDP_HOST1 BANGALORE Add Remove MMDP_HOST1 Monitored Systems MMDP_HOST1 Create Connection Add Remove Adjust Data Provider Name Status Success 2 To create a connection choose the Create Connection menu option The following screen appears Add Data Provider Connection x Add Data Provider Connection Select Data Providers frorvto which connection will be instanciated Connected From Connected To MMDP_HOST1 v BANGALORE v Add Cancel P0602566 Ver 2 7 Page 189 PeriView Reference Manual 3 Select the parent Connect From and child Connect To Data Pro viders to create the connection Clicking on the Add button establishes the connection between the two Data Providers as shown below MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their rela
30. Solaris is a trademark or registered trademark of Sun Microsystems Inc in the United States and other countries Solaris and Windows 2000 Conventions This manual depicts examples command line syntax configuration files and screen shots in Solaris format In certain instances Windows 2000 specific commands procedures or screen shots are shown where required The following table lists examples of general operating system conventions to keep in mind when using this manual with either the Solaris or Windows 2000 operating system Solaris Windows 2000 Environment SMPSHOME SMPSHOME S Paths SMPSHOME common etc SMPSHOME common etc Command lt command gt amp start b lt command gt Trademark Conventions P0602566 Ver 2 7 The following trademark information is presented here and applies throughout for third party products discussed within this manual Trademarking information is not repeated hereafter Solaris is a trademark or registered trademark of Sun Microsystems Inc in the United States and other countries Microsoft Windows Windows 2000 Internet Explorer and the Flying Windows logo are either trademarks or registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries Netscape s logos and Netscape product and service names are also trademarks of Netscape Communications Corporation w
31. all properties are defined for this graph select Apply Reset or Defaults Apply Applies the properties to the Linked Application Status Bar graph Reset Restores the listing to the state after the last occurrence of selecting Apply Defaults Resets the window to the default Choose Apply to apply the settings to the graph P0602566 Ver 2 7 Page 166 Status Tools Component Span Status Use the Component Span Status tool to display the state of digital spans physical phone lines graphically on a per component basis Span Status is available for each component defined for the domain in the Activity Monitor s workspace This is a display tool only You can not initiate activity with this tool 2 Span Status Span Status MPS MPS401 Spans wo Pa w Line Range 1 24 25 48 49 72 73 96 97 120 121 144 Seeeee 4 8 rae IB gt 0 gt 4 8 gt 2 gt Key Application E BOANAIN Connected Ready Busy Referral Town No Answer Unreachable ie Last Update Jan 10 2003 9 44 18 AN You can launch Span Status for a single component multiple selected components a single span or multiple selected spans A Span Status window opens for each component span that you select The information applies to digital phone lines only and is available for components with either all digital lines or a combination of digital and analog lines However
32. and repeat steps 2 and 3 Otherwise click the Save or Finish button Page 236 P0602566 Ver 2 7 MPS Control Center Real Time Agent Stats Connection to the IVR Use these windows to add or modify connections from CSRSM to the IVR u T gt These windows will appear if you are configuring the IVR SCCS Integration package Ef IPML Configuration 192 168 62 110 Real Time Agent Stats Connection to the IVR Add or modify an existing IVR by specifying an IVR name and number of a processing server gt New IVR IVR Host Name IVR Number ee Add Existing IVR Select an Existing IVR mps 1 v Modify Delete Back Skip Close P0602566 Ver 2 7 Page 237 PeriView Reference Manual 1 To use an existing IVR a Choose the link in the Select the Existing IVR box and click Modify b Go to step 2 Or to add a new IVR to use a Inthe IVR Hostname box type the name of the provider application used when communication is initiated b In the IVR Number box type the number that identifies this IVR c Click Add d Go to step 2 Or if you do not need to make changes to an IVR or add a new one click the Skip button and go to the next task To remove an existing link choose the IVR in the Select an Existing IVR box and click Delete Pr IPML Configuration 192 168 62 110 Real Time Agent Stats Connection to the IVR To quickly add remove multiple sequentially numbere
33. application is not communicating with an external host computer Mirror Map I O This parameter enables or disables the display of maps in a separate window during an applications s execution Visually displayed maps aid in debugging Page 81 PeriView Reference Manual Page 82 operations _ v Disable Mirror Map I O Maps do not display in a separate window Default Enable Mirror Map I O Maps display in a separate window For additional information about mirror maps refer to the section Mirroring Host Interaction Real Mode in the PeriProducer User s Guide Wait This parameter determines whether Phone Line I O waits or proceeds while there are outstanding Host I O requests v I Enable Wait Mode Phone Line I O waits while there are outstanding Host I O requests Default Disable Wait Mode Phone Line I O occurs regardless of the state of Host I O Phone Line I O is permitted to interrupt Host I O Delay Disconnect Delivery You can specify either of the following an application stop playing the message Please hold on as soon as it received a condition disc the application ignores the condition disc when it arrives and continues to play the message Please hold on until the next phone line related command is received even though the caller hung up Examples If you disable delay disconnect delivery as soon as the condition disc arrives the application stops playing the messag
34. as Apply Last Update Jul 10 2002 3 50 58 PM Pi e Applications The Applications display scrolling window identifies all applications if any that have been assigned to the component Each application is associated with a specific color Each line to which an application is assigned displays with a colored background which matches one of the application colors displayed in the Applications scrolling window The application names and the phone lines to which they are assigned can be identified by matching the color sets m 5 gt Because span status displays only for digital physical phone lines LF administrative applications are not listed in the Applications scrolling window unless they are assigned to digital physical lines e States The States display scrolling window identifies the range of possible component Span and Phone Line states These symbols are used to indicate the current state of the component each span and each of the digital physical phone lines associated with the spans in the Lines display area Phone Line Span and component states are defined in the following table For additional information about phone line states see Phone Line Status on page 150 Page 170 P0602566 Ver 2 7 P0602566 Ver 2 7 Status Tools Component Span Status States Sheet 1 of 2 Symbol State Connected Applies To Phone Line Description Phone line state in which interaction is
35. ce Guchide Gi bean ea a 12 Pert 16 w Toolbars 65 6 ea res ho Rea Ne oo 13 Management Toolbar 0 0 e ee eee eee 13 Status Toolbar niera eE a Aa O nes 13 Alarms ToolBar veire a ar it a E hea os 14 Perr View Menus 04035 aha AN 38 eRe Bek 15 The File Menu ceeste cc ees 15 The Window Menu 0 cece eee eee eee 17 The Help Menu cto cuctaenge Guta iena ES 18 The Navigation Pane 3 shew ion hale nek Ye RR 19 a E S hicks os Roe he ae Ea IS 19 Clusters fa Sah ces cre iss teae a Oa AN eee ee STA ES 19 SPANS Ay ks dake a eiGaaswh eae E eee awk eae 19 DOMAINS 13 sees anand ost hae vine wade she Waste 19 INOGESiiseee re Sue tes p NSD to AM ee AAE rE At A 19 ntents Page iii PeriView Reference Manual Components jks or se HER VA A we ee eS 19 Appheations 2 4 2 satoue oes tho d ee wpe hho et 20 Tree Objects and Their States nxn Sota eee es 21 Tree OBJEC gees cues ele a a Slaten ae ne A ele Bete a 21 Tree Object Stateses eu ee yale had a E a Sa Ra 22 Browser based PeriView and the Java Cache 23 User Manageri csoc seid obs oie nieten ea son wow 25 Launching the User Manager Plugin 26 Introduction to User Manager 0 00 e eee eee eee 26 User Manager User Tab 0 0 eee eee eee 27 mdd anew User srenti roria aE Guba age Hiatt we 27 Remove a Users reas ies Peek Fee ee 31 Setting User Properties 24 cseds 08 eto eeant lt st eeeead ee 32 S
36. configure the vmm mmf c fg file This file is located in SMPSHOME mpsN etc vmm mmf cfg The MMF Configurator can e Configure the vmm mmf cfg file of a selected component e Load Unload MMF files dynamically Function 5 Click the ADD button to add a new MMF file Add An MMF x MMF Type And File Full Path playback ov Choose Apply MMF File To system bed Choo OK Cancel Java Applet Window e Type in the path or click CHOOSE to locate the desired MMF file e Using the pull down menu choose whether the file will Record or Playback e Using the pull down menu choose whether the file should be applied to the System or the Application 6 Click the DELETE button to remove an MMF file 7 Click the MOVE UP or MOVE DOWN buttons to change the order of the MMF files Page 204 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center Click the checkbox under Load At Start to choose whether a specific file should be loaded at startup Choose MMF File Options e Turn Load all Elements Into VDM on or off e Set the PreLoad Time of Each Element in seconds Page 205 PeriView Reference Manual VOS Configuration Vos Configuration 164 164 8 222 mps1 General VOS CFG File The vos cfg file identifies the VOS processes that will be running on the system This file is used by SRP to start processes during system startup Add New Process trip name R
37. detected between the MPS phone lines and callers indicating that calls are in process on these lines No Answer A Phone Line The line is Idle and the state is set to no answer Referral Phone Line Detected activity is dependent upon the type of referral method that has been instituted hook flash or digital Refer to Phone Line Status on page 150 Busy Phone Line Phone line state in which the MPS phone lines are in an in service busy state and not able to take calls Down MPS Phone Line One or more component specific processes have either been interrupted or are not yet fully operational Phone line state in which the MPS or MPS phone lines are not able to receive calls Unreachable Span MPS Phone Line The state of the span is unknown because the span is unreachable The state of the MPS is unknown No information is available Once information is available the state of the MPS is either Down or Up Phone line state in which the MPS cannot be contacted therefore phone line state cannot be determined Ready ate Phone Line Phone line state in which the MPS phone lines are in service and ready to take calls Up y Span MPS The Span is in service All MPS specific processes are fully operational 3t Disabled Span The span has been intentionally disabled from the MPS Page 171 PeriView Reference Manual Component S
38. determines the interval at which the Intermediate Page 94 P0602566 Ver 2 7 fete m SOE E gt LL P0602566 Ver 2 7 Application Configuration Timeout Message is played This parameter applies to the inquiry response period for the host not the component or the user When this timer expires the application receives the condition intime and the system plays the Intermediate Timeout Message Please hold on to the caller The message is only played if this parameter is less than the er parameter e The er inquiry response parameter determines the total length of time of any one inquiry response period before the call can be terminated This parameter applies to the inquiry response period for the host not the component or the user During the time specified at this parameter the Intermediate Timeout Message is played to the caller at the frequency determined by the intime parameter Once the er parameter is exceeded the application receives the condition ertimeout which terminates the call if the condition is not handled The Message Timeout parameter determines the total length of time of any one inquiry response period before the call can be terminated This parameter applies to the inquiry response period for the host the component and the user The Message Timeout parameter can be defined at the Execution Option Message Timeout The er parameter should be less than the Message Timeout parameter or the mes
39. environment variables that are selected are removed from the scrolling window e All All environment variables that are listed in the scrolling window are removed from the window a p A Once you have defined all execution options for this application you can select Haat Defaults to set the parameters back to their default values i Ta When you have defined all options you must select Save in the Configure U Application window to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 Page 96 P0602566 Ver 2 7 Diagnostic Options Application Configuration Use the Diagnostics category of configuration options to designate internal message reporting functions and source code debugging operations Diagnostic options are categorized as Modes Limits and Debugging Breakpoints KL application Configuration Application kingbird optvpsimps201 appsiBOAMAIN vex Configuration kingbird sJoptypsimps201 appsiBOAMAIN actg Application Type pain w Configuration Type Custom v Paragraph Limits Maximum Reference Depth 128 To configure Diagnostic Options define the following parameters e Modes This group of options apply to diagnostic modes and include Report Ignored Disconnects Report Unexpected Messages Display System Messages Time Profiling Display Alarms and Sh
40. existing IVR by specifying an IVR name and number of a processing server New IVR IVR Host Name Existing IVR Select an Existing IVR mps 1 v Modify Delete Back Skip Close Page 240 P0602566 Ver 2 7 MPS Control Center 1 To use an existing IVR a b Choose the link in the Select the Existing IVR box and click Modify Go to step 2 Or to add a new IVR to use a b c d In the IVR Hostname box type the name of the provider application used when communication is initiated In the IVR Number box type the number that identifies this IVR Click Add Go to step 2 Or if you do not need to make changes to an IVR or add a new one click the Skip button and go to the next task s To remove an existing link choose the IVR in the Select an Existing IVR box and click Delete Pr IPML Configuration 192 168 62 110 TAPI SCCS Connection to the IVR To quickly add remove multiple sequentially numbered records fill out provided fields on the right Existing Mappings Add Delete Records Link ID r No of Records Data Service tapi Choose IVR ynw l v Start Line No Start Device No Device Type Agent Position v Add IVR Cancel Save Close 2 Choose the IVR in the IVR drop down box P0602566 Ver 2 7 Page 241 PeriView Reference Manual 3 To add a device ent
41. fault id as shown below Fault ids are unique predefined in Peri View and for Peri View internal use Faults whose fault priorities are modifiable have appropriate descrip tions Page 61 PeriView Reference Manual h Fault Priority of Group Users Click the Fault Priority column atthe row that you d like to change the fault priority Modified Fault Priori Fault ID Description Ej 1211 Node state is up 1212 Node state is down J Fautt_tos 1213 Node state is unknown 1221 Component state is up FAULT_INFORMATION 1222 Component state is down FAULT_ACKNOWLEDGE 1333 Component state is unknown jFAULT_IMMED_ACK 1231 Process state is up O FAULT_PLUGIN 1232 Process state is down O FAULT_USER_ACTION 1233 Process state is unknown J FAULT_SYS_ACTION 1241 Application state is up DEFAULT 1242 Application state is down DEFAULT 1243 Application state is unknown DEFAULT 1801 The login data provider connection was broken DEFAULT 1802 Reconnection failure to the login data provider DEFAULT 2001 Alarm of severity 1 has arrived Severity Class Info DEFAULT 2002 Alarm of severity 2 has arrived Severity Class Info DEFAULT 2003 Alarm of severity 3 has arrived Severity Class Info B Apply Cancel Reset OOOOO00 6 For detailed description refer Detailed Description of the Fault Priority
42. follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose a user from the list displayed in the User tab and click on the Properties button The screen appears with four tabs e Properties Allows to set the user properties e Privileges Allows to set the user privileges e Membership Provides information on the membership of the user to different groups e Advanced Provides information on advanced properties of the user Ff User user1 General Full Name TestUser Description Testing User Manager mee Peeves e A user can manage users and groups View Set up your customized Periview display settings View Settings Miscellaneous Configure miscellaneous settings like timers etc Configure OK Cancel Apply z By default the Properties tab is displayed 3 Modify the parameters as required in the General section e Full Name Displays the full name of the selected user e Description Displays the details for the selected user e Type Displays the type of the user Page 32 P0602566 Ver 2 7 P0602566 Ver 2 7 User Manager 4 To customize the PeriView display settings for the selected user click on the VIEW SETTINGS button ity View Settings of User user1 Domain Name lAvayal Tab Location View tooltips on the Periview main topology tree nodes Startup Locat
43. graph points are always green indicating the linked application is in a Connected phone line state The line count of a linked application reverts to zero 0 when the main application is not linked to the application during a specific time period In summary a graph s Properties determine the appearance and behavior of the graph The Activity Monitor s Polling Rate property that determines the update interval Therefore linked application activity can best be displayed and interpreted by having a thorough understanding of the both the graph s and Activity Monitor s properties P0602566 Ver 2 7 P0602566 Ver 2 7 Status Tools Refer to Linked Graph Properties on page 163 Linked Graph Properties The display and behavior of the Linked Application Status Bar graph depends on the parameters defined at the Linked Graph Properties window Each graph can be individually configured with an individual set of properties E Linked Application Status Properties Graph s Frame Label Linked Application Status Max of graph points to show 4 ___Linked Apps 1t028 1t045 1t033 1t042 1t043 1t044 1t031 t036 a Add Critical Application Baaz i GREKU wi Awy Reset Defaut Cancel ava Applet Window To define Linked Graph Properties Launch the Monitor and graph a main application that has been assigned started and
44. library file name must contain the extension so or d11_ and the full path name needs to be defined in the window The libraries that are listed and selected are associated with the application and are available during its execution Linked versus Main Applications When a linked application requires a shared library the shared library is configured for the main application not the linked application Custom configuration options can be defined only for main applications P0602566 Ver 2 7 Page 79 PeriView Reference Manual Page 80 Library Search Order The selected libraries are associated with the application being configured in the order in which they are listed in the library scrolling windows Libraries are searched sequentially in the order in which they are associated with the application If the order in which libraries are searched is important to the application ensure that the selected libraries are listed in the order they are to be searched You can reorder the list from either a menu or with the up and down arrows buttons Identify Shared Libraries The process for identifying shared libraries is the same for both User Shared Call Functions and System amp 3rd Party shared libraries To configure shared libraries define the following parameters e Select Edit to and choose Add Another Remove or Move Add Another Remove Move Choose Add Another to display the File Chooser Use the File Cho
45. links to other applications during its execution cycle It is represented by a green application icon For additional information see Linked Application Status Graph Display on page 159 Select the graph s Properties button to display the Linked Graph Properties window You can customize a graph by defining the following properties Graph s Frame Label Define the name of the Graph s Frame Label This label displays in the graph s title bar The default label is Activity Monitor Max of Non Permanent graph points to show 10 20 Number This value determines the maximum number graph points at which non permanent linked application activity can display Points 1 amp 2 always display main application activity The total number of linked applications that actually display is dependent upon a combination of factors The applications that display at non permanent graph points if any are determined by e the number graph points specified at this parameter e the number of critical applications specified at the Critical Application List if any e the activity of the non critical applications if any Page 163 PeriView Reference Manual Graph points are classified as non permanent and permanent e Non permanent points are occupied by linked applications beginning with the 3rd graph point unless permanent graph points are defined for critical applications If permanent graph points are defined non permanent l
46. location s e Hard terminate sequentially one line at a time in the order in e Remove which selected locations are listed Any application which is not currently executing but is assigned to a location is unassigned Unassign After you press Apply applications are un Locations assigned from the selected location s Options sequentially one line at a time in the order in e Remove which selected locations are listed Any currently running application is terminated before being unassigned Select Terminate Unassign Options You can specify an Option for Action you selected Hard Terminate is active only when you select Terminate and affects how a call is in progress is terminated Remove is active only when you select Unassign and it performs file a maintenance function Hard Terminate During the terminate process by default application termination is delayed until Page 129 PeriView Reference Manual Page 130 either the currently processing call completes its execution cycle or the kill timer limit has expired whichever comes first The Hard Terminate option allows for either the abrupt hard or delayed soft termination of a currently executing application When applications are terminated abruptly any calls that are processing are cut off pAction Terminate 0N Unassign Options _j Hard terminate When Terminate is selected as an action soft terminate is enabled The call in
47. made to the configuration of ee UNITEDSTATES which weren t saved the changes will be lost due to the mandatory update information from ISRAEL This guarantees that a client cannot selectively deny an update from occurring Page 196 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center MPS Configuration PF NESConlyu aN Asige i E ES S i Nabine Clusta p Pi sgeries Ak 1D41462 223 General a PB Most Clock A Asi aire vure ute PAs Be EL Car amp Actho 1 Clock geige gzz p P E MSToch D CIP Gad amp Ole Mo Hald cto 4 Ke by ID wa 40 0 2k C MPS Configurator distributes the same tms cfg file to all nodes defined in the cluster that it works on Therefore make sure to properly configure a cluster that contains the desired nodes before using the MPS Configurator Use the Cluster Configurator plugin to configure clusters For additional information see Cluster Configuration on page 208 The MPS Configurator is the utility to configure the tms cfg file which is accessed by several MPS processes This file is located at Solaris SMPSHOME common etc tms tms cfg Windows 2000 3MPSHOME common etc tms tms cfg For additional information see Cluster Configuration on page 208 The MPS Configurator can e Configure System Parameters e Configure MPS Resource Allocation e Configure MPS Clock Setting e Configure MPS Spans e Add e Remove e Resource Setting e Protocol Setting e Line Ma
48. oe Alarm Viewer Nih ints Severitu Saurre I Nade line Hast aji Arrival Time The alarm filter statement as created in the Alarm Filter window appears in the title bar of the Alarm Viewer when the Alarm Viewer is launched from the Alarm Filter window P0602566 Ver 2 7 Alarm Viewer P0602566 Ver 2 7 Page 263 PeriView Reference Manual Saving a Filter Page 264 To save a filter file 1 Verify that the filter performs as expected 2 Select the node on which you want to save the filter 3 Click on Save Filter Node ctx3 v Load Filter Save Filter 4 Select the directory in which to store the filter and enter a filter filename Click on Save Select Node Save File As ctx9 v Contents of opt vps a Name Size Modified Date Creation Date Access 0 2 bin 3584 01 15 200 01 15 200 01 167 2 common 512 10 22 200 107227200 01 167 2 fmIcons 512 05 09 200 05 09 200 10 30 2 lib 2048 01 15 200 01 15 200 01 157 E mps11 512 05 09 200 05 13 200 017 16 E mps12 512 05 09 200 05 13 200 10 30 E mps121 512 05 13 200 05 13 200 10 30 mps122 512 05 13 200 05 13 200 10 307 mps13 512 06 19 200 06 19 200 01 157 2 packages 1024 11 07 200 11 07 200 01 157 E pbin 512 01 16 200 01 16 200 01 167 An nrnt ran AAAA NAAA AA IAA NAA MA tare File N
49. or administrative lines Call processing lines represent physical lines which are capable of processing telephone calls Administrative lines represent logical lines which are incapable of processing calls Line type checking is enabled by default in the Assign Re Start Lines tool This ensures that you know the type of line to which you are assigning an application Phone lines are represented by icons in the AssignLines Start Lines Restart Lines Terminate Lines Unassign Lines actions and Status tools The icon s shape and color indicate information about the phone line The shape of phone line icons indicates phone line type Call Processing or Administrative The color of phone line icons blue green or yellow indicates the state of the phone line assigned assigned and running or un assigned Phone line icon shape and color information is summarized on the following tables Shape Description Call Processing Physical Line capable of processing calls Assign call processing applications to call processing lines Administrative Logical Line incapable of processing calls Assign administrative applications to administrative lines Color Description Green An application is assigned to a phone line and is in the process of executing running Blue An application was assigned to a phone line but it is not currently executing not running The application e was assigned but not started e has completed i
50. or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF Y
51. previously assigned The tree in the workspace indicates the most current information about the domain Start Restart Order Applications are copied to the appropriate directory and associated with locations during the Assign process The Start process initiates an application s execution cycle The order in which applications are assigned and started is critical to overall system performance The assign start order is initially defined when you assign and start applications with the Assign Re Start Lines tool However the order can be redefined with the Line Start Order During Reboot tool For additional information see Application Management Event Cycle on page 139 Configuration File Requirements Before an application can be assigned a configuration file ac fg must exist in the same directory as its executable file vex If you attempt to assign an application and a configuration file is not present a default configuration file is automatically created during the Assign process For additional information see Application Configuration on page 63 Start and Restart Window Icons The graphical application and phone line information in the Start and Restart Lines action windows is identified in the following table For information about types of applications see Types of Applications on page 118 For information about configuring application types see Application Configuration on page 63 Page 125 PeriView Ref
52. progress if any is allowed continue up to the value defined for the kill timer The call either terminates naturally within this period or the application terminates the call when the Kill Timer value expires To disable soft termination and enable hard termination check Hard Terminate The call in progress is terminated abruptly not allowed to follow through to completion before terminating the application P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview Remove During the unassign process by default the executable vex and configuration acfg files of the application to be terminated remains in the file system on the node where the application is processing This option allows for the executable and configuration files vex and acfg of main applications applications that have been assigned to phone lines to be removed from the file system to which they were copied when the application was assigned e If an application is to both process on an MPS node and execute on the MPSs phone lines the files reside on the MPS node One copy of each of these files must reside on the node where an application is processing until the last instance of the application is unassigned Thus this parameter applies only when the last occurrence of an application is being un assigned from a location The files being deleted were copied to the directory SMPSHOME componentN apps on the processing node w
53. provides support for profiles Incase of a connection related problem a profile may not be loaded as soon as the user selects it This time interval specifies the time for PeriView to attempt to reload a profile If the specified time expires and P0602566 Ver 2 7 pq Ao Rn P0602566 Ver 2 7 User Manager the selected profile has still not loaded successfully Peri View stops loading the profile and informs the user The default setting for this interval is 30 seconds SMTP Server Name This is used for Peri View fault handling of FAULT_ USER_ACTION which sends email of fault info to the user specified email address This setting must be valid for FAULT_USER_ACTION fault handling to be in effect For Client based Peri View only Sender Email This is used for Peri View fault handling of FAULT_USER_ ACTION which sends email of fault info to this user specified email address This setting must be valid for FAULT_USER_ACTION fault handling to be in effect 4 Click Ok to save the changes Page 47 PeriView Reference Manual User Manager Group Tab The Group tab allows the PeriView administrator to e Adding a new Group e Remove a Group e Setting Group Properties e Setting Group Privileges e Member Management e Group s Advanced Properties Adding a new Group PeriView provides a GUI to add remove a new group of users groups set edit properties privileges for the group of users To add a new group pr
54. report srp status PeriView Tree Object Summary Sheet 1 of 2 Object Name Node E gasend Description Each node tree object represents an individual node that is defined for the network Common Cl common Component The Common Component tree object runs on every node It is responsible for any operation common to the node such as alarm collection and file access MPS E mpal An MPS tree object represents a network component that provides telephone services and is capable of application processing For additional information about MPSs see Expand and Collapse the Tree on page 115 Application tdyx307aus An application object represents an individual application that runs on the MPS Phone Line fe line 1 A Phone Line object represents a physical or logical phone line which is running the application listed above it in the PeriView tree Admin Line A line 501 An Administrative Line object represents a physical or logical phone line which is running an administrative application Administrative lines do not typically handle calls Currently the admin applications work up to line 512 To get more than 512 lines run vmst with the p option VPS A ype A VPS tree object represents the older Periphonics telephony system A VPS functions similarly to an MPS P0602566 Ver 2 7 Page 21 PeriView Reference Manual Page 22 T2 UW PeriView Tree Object Summary Shee
55. state supersedes the Unreachable state for domains and nodes because they represent states collectively The domain represents all objects associated with the components defined in the vpshosts file A node represents all objects associated with the components configured for that node An Unreachable state does not necessarily indicate a problem It implies only that no information is available for an object A Down state indicates that information is available and the component is Down There are specific conditions that determine when an object displays in an Unreachable Down or Up state The actual meaning of the states these colors represent is dependent on the type of tree object you are looking at P0602566 Ver 2 7 Working with PeriView Browser based PeriView and the Java Cache P0602566 Ver 2 7 When PeriView is accessed by a web browser the Java files class and jar are typically copied to a local Java file cache Putting these files in a local cache speeds loading the next time the web page Peri View is accessed This caching may prevent Peri View updates changes from appearing the next time you start PeriView from the browser For example you apply a PeriView patch which adds a new menu option The next time you use PeriView in the browser you may not see the new menu option The browser is using the cached older version Similar behavior may occur if you access one version of Peri View on a system then
56. symbols defined in Key area of the window and labeled States Page 168 P0602566 Ver 2 7 P0602566 Ver 2 7 Status Tools fe Connected Ready O Busy gt Referral F Down No Answer E Unreachable Init le Up lH Disabled Yellow Alarm Ie Blue Alarm ls Purple Alarm is Red Alarm llk Unknown The applications associated with a line if any are also identified by color coded symbols defined in the Key area of the window labeled Applications Application E testi cemast 4 The information displayed in the Lines display area should correspond to the Phone Line Status Bar graphs When the Span Status window and bar graph are launched for the same component sequentially the state of each of the lines should be consistent between the displays In the following example MPS31 launched both the Span Status window and the Phone Line Status bar graph The color coded states indicate that the amount of lines per state is consistent in each of these displays The Key display area is used to associate the color coded symbols for Applications and States with the Span Status display Page 169 PeriView Reference Manual SVVVVVVVB Line Status Monitor By Line M Connected OReady B Referral MPS Heusy Consolidated MPS Bibown BE No Answer D Last Update Jul 10 2002 3 41 32 PM Rotate App Labels View Line Status
57. text Data Processing les per counter for statistics mode Data Processing lose databases after each callmode Off Data Processing ondition counter Execution onver attributes to spaces in map fiel Host Communications convert low values to spaces in map fi Host Communications ay Month Year format mode Vocabulary elay disconnect delivery mode Host Communications isplay alarms mode Diagnostic isplay system messages mode Diagnostic nvironment None Execution on Execution Call Processing Execution On Host Communications of Data Processing Please hold on Execution on Data Processing infinite loop counter 500 Execution vennine Evecutinn Change Option The Application Configuration window opens with pre entered application and configuration information if you launch the tool from either application objects or objects that have been assigned applications You can configure individual options by selecting them from the alphabetized list in the Option Summary scrolling window Only a single configuration file can exist for each application at any time When you redefine an application s configuration the existing file is saved with the new information Configuration options are categorized as follows Data Processing Host Communications Diagnostic Vocabulary Shared Libraries and Execution You define custom configurations either by selecting a category of options or by selecting individual parameters directly from the Optio
58. the Applications scrolling window The applications names and the phone lines to which they are assigned can be easily identified by matching color sets States The States display scrolling window identifies the range of possible component Host and VT Line states These symbols are used to indicate the current state of the component each host in the Component Host Status window and each of the VTs Lines in the VT Line display area Each of these states are defined in the following table Component Host Status States Sheet 1 of 2 Symbol State Applies To Description Up MPS All component specific processes are wf fully operational Host Protocol software has determined that the remote host is available for communication VT Protocol software has determined that a given VT can be used to establish a session with the remote host Down MPS One or more component specific processes are not fully operational Host Protocol software has determined that the remote host is not available for communication VT Protocol software has determined that a given VT can not be used to establish a session with the remote host Phone Line Phone Line state in which the MPS phone lines are not able to receive calls Unreachable MPS The state of the component is unknown No information is available Once information is available the state of the component is either Down or Up Host The state of the host is not known as it i
59. the profile as default via Profile menu 1 Select Profiles for the File menu 2 Select Set Default Profile 3 Select a profile to be automatically loaded at PeriView start Profiles are user specific Namely each user will have his her own profile s Profiles are not sharable between users Using the mouse lt Right Click gt on a tab to show up menu for further options P0602566 Ver 2 7 P0602566 Ver 2 7 Working with PeriView Reload Toolkit This menu item is used to refresh the toolkit icons If a new plug in has been added to PeriView clicking on Reload Toolkit will make the new item appear in the toolkit as opposed to exiting PeriView and logging back in The Window Menu File Window Help f Cascade Close All Use the Window menu to specify how to view open windows close all open windows and which open window to view on top When a window is open it will appear in a list in the Window menu The window which is currently active will appear at the top of the list with a checkmark next to it All other windows will be listed in the order they are layered on the desktop front to back File Alarm Viewer Window Help Cascade Close All Z Alarm Viewer No Filter Application Configuration To choose another window to become active click on the corresponding name in the Window menu Page 17 PeriView Reference Manual Cascade Cascade arranges the open windows one over t
60. third _app vex nwawex The applications in this example vex amp acfg have already been assigned to the MPS and reside in the directory 3MPSHOME vps204 apps Notice the lib file folder in which user shared libraries are located is a subdirectory of apps Y Exploring C Program Files Nortel yps200 apps File Edit View Go Favorites Tools Help eee eee Back Foryard Up Cut Copy Paste Undo Delete Properties Views Address ja C Program Files Nortel wps200 apps z All Folders x tmscomm200 a vps200 lib app1 actg app1 vex EE 200 lib E data E ete E log Page 121 PeriView Reference Manual Application Management Actions Application Management Actions include associating applications with locations components and phone lines and initiating an application s execution cycle terminating applications and disassociating them from locations configuring execution parameters and run time environment accessing component and application status information defining the default line start order during reboot and file maintenance Action Assign Start Restart Terminate Unassign _ Reorder Application Management Actions include Assign Start Restart Terminate Unassign and Reorder Assign The Assign process copies applications to the component where they are processed and associates applic
61. this parameter is less than the Resource Errortimeout parameter defined at the following parameter For information on programming for components refer to the Application Features Guide and the PeriProducer User s Guide Resource Error The Resource Errortimeout parameter determines the total length of time of any one inquiry response period before the call can be terminated This Page 93 PeriView Reference Manual parameter applies to the inquiry response period for the component not the host or the user During the time specified at this parameter the Intermediate Timeout Message Please hold on is played to the caller at the frequency determined by the Resource Intertimeout parameter defined by the previous parameter This message can be redefined at the Execution Option Intermediate Timeout Message This parameter is disabled assigned a value of zero by default To enable this parameter enter the number of seconds at which to set this timer When the timer expires the application receives the condition ertimeout which terminates the call if the condition is not handled T F The Resource Errortimeout parameter should be less than the Message U Timeout parameter or the message playing interval is aborted when the Message Timeout parameter is exceeded f fe gt For information on programming for components refer to the Application UW Features Guide and the PeriProducer User s Guide e Counters This group
62. to phone lines icon in the Applications scrolling window of the Application Management tool This icon also displays in the Component status window to identify linked applications if any that are assigned to the MPS You can monitor the linking activity of main applications with the Linked Application Status graph which you launch from the Activity Monitor The main application and the applications to which it links display as graph points m When you assign linked applications they display with the link The remaining configuration parameters do not apply to linked applications therefore all other options are inactive At this point you must select Save to save edits to the file The symbol changes color from red to green when all changes have been saved For additional information see Save on page 72 Define the Configuration Type Configuration Type is defined as Default or Custom Select Custom to activate the Configuration Options tabs Alternatively you can specify custom values individual options at the Option Summary window To define the Configuration Type Select Default or Custom Default Default settings are option specific A default setting represents the value for a Page 69 PeriView Reference Manual Page 70 l a d ae T CaS j p E3 z9 eee eZ J 5 configuration option which is used in the absence of explicitly selecting a different value For a description of each op
63. tree message Only one instance of the IPML utility for the node can be active at any given time Choose the Packages to Configure The first window of the IPML Configurator Welcome to the IPML Configuration Program lets you choose the packages you will configure Depending on the choices you make here certain windows may or may not appear throughout the rest of the wizard P0602566 Ver 2 7 MPS Control Center To choose the packages to configure 1 Puta checkmark next to each package to configure Since the base pack age is required there is always a checkmark next to the IPML Base Pack age ML Configuration 192 168 62 110 Welcome to the IPML Configuration Program This interface allows the IVR application to recetve send required telephony requests responses and event messages from to a switch Select an IPML package to be configured below N N SS 2 Click the Start button The Global System Options panel appears It provides options that csad uses for the call data Global System Options Configure time for inactive call and its data to remain available P0602566 Ver 2 7 Page 209 PeriView Reference Manual 3 Click Advanced to view the next panel Logging Options This panel lists IPML specific processes and configures the way logging is per formed on each process 720 IPML Configuration 192 168 62 110 Logging Options Configure logsize and logging verbosity levels for individual applica
64. use the browser to access a different version of PeriView on a different system The Java files are cached by a Java plug in The cache much be cleared using the Java plugin Control Panel The cached files cannot be removed by clearing the browser cache To clear the Java cache On Windows 2000 systems 1 Start gt Settings gt Control Panel PC SRP 2 1 Component Installer BE PC SRP 2 1 Help TeleDire Netscape SmartUpdate B Programs L Favorites E Documents J Control Panel a pare nu Network and Dial up Connections gt d Help 3 Printers r Run A Taskbar amp Start Menu Gp Shut Down PEO RAAY Gy 2 Select the Java Plug In Page 23 PeriView Reference Manual 3 Click on the Cache Tab Mi Enable Caching View Clear Cache Settings Location DaProfilestwebguru jpi_cache Size Unlimited Maximum s0 mB v Jar Compression i i i i i i None High Apply Reset Help 4 Click on the Clear button Clear On Solaris systems 1 Change directory to lt Java Runtime Environment Install Dir gt bin typi cally usr java bin 2 Start the Plugin Control Panel mps100 3 ControlPanel 3 Click on the Cache Tab fix Javai Plug in Control Pane v Enable Caching View Clear Cache Settings Location home peri jpi_cache E Size Unlimited Naximum 50 m Jar Compression None High
65. which the selected locations are listed When you choose this action the order of the Locations listings reflects the current default line start order This information is stored in the SMPSHOME component_typeN etc aseLines cfg file When you reorder the list in this window the new order applies only to the current session Each time this window is closed and reopened the listing reflects the default order specified in the aseLines cfg file not the order specified in the previous session Application files and user shared libraries are copied from their source location to the designated directories on the node where they will process during the Assign process Executable files vex and configuration files acfg for all applications main and linked are copied to the following locations on the node where they will process Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOMES component_typeN apps User shared libraries so or d11 will be copied to the following locations Solaris SMPSHOME component_typeN apps lib Windows 2000 3MPSHOME component_typeN apps lib Application Configuration An application s executable and configuration files vex and acfg are required to exist in the same directory before the application can be assigned to a location If you select an executable file a corresponding configuration file is not detected a notice box displays to inform you that a configuration file is cr
66. with a component that is not associated with a host you see the message No hosts atthe Hosts parameter The COMMGR Communications Manager process enables application programs to communicate with external host computers using a range of protocols A host s VTs are either associated directly with a component s phone lines or are pooled and made available to phone lines This information resides in the COMMGR s configuration file SMPSHOME componentN etc commgr cfg Applications which are assigned to specific phone lines on an MPS are associated with a specific host s VT numbers in the commgr cfg file VT Line status identifies the application if any associated with the phone line that is configured for a host s VT For information about the COMMGER process or its configuration file commgr cfg refer to the System Configuration Reference Manual Host communication functions and protocols are documented in the Communication Configuration Reference Manual COMMGR commands are also individually documented on Solaris man pages which are accessible from a VSH command line Type vpsman commgr intro to display the man page that provides an overview of the COMMGR commands e Type vpsman commgr status to display the man page that documents the commgr status command You can also display host status information with the VSH and PeriReporter Tools To display span status with PeriReporter Tools refer to the PeriReporter User s Guide
67. 02 07 1772 G etc 4608 07 13 2003 07 13 2003 07 162 export 512 10 04 2002 1004 2002 03 132 File Name i File Type Applications vex gt j Cancel Status Ready Java Applet Window Once you enter file name select Load to update the Options Summary scrolling window with any existing configuration information and activate all other options in the window e Ifa configuration file exists in the same directory as the executable file the application s current configuration displays You can define parameters directly from Options Summary scrolling window e Ifno configuration file exists in the same directory as the executable file e The Application Type defaults to Main e A PeriProducer application is configured using the values specified in the executable file vex and default values for all options that have not been explicitly specified If you launched the Application Configuration tool from an object to which an application was assigned and if a configuration file exists in the same directory as the executable file the window opens displaying the application s current configuration information and all parameters are active You do not have to select Load to activate the Application Configuration window There is no need to enter the application name unless a different application is to be configured If you enter the name of a different application you have to select Load to activate options
68. 12 producer htmls13 producer F htmls14 lt producer htmls15 gt producer htm1s20 1 producer mxvmt producer ned gt producer F nlm lt producer nriod producer periq16 gt 1 producer pmgr gt 1 producer rcd producer rpe r iod 11 lt producer tcad gt producer trip producer vamp producer vmm producer vms gt pro Mducer vmst producer voipsdl gt 11 producer vstat amp amp sevclass warning sevclass alarm amp amp compname common amp amp node MPSAP1 a gt I1 lt lt compname common amp amp node eng4 I1 compname mps amp amp compnum 2 true aji v You can add multiple filter statements to create a filter set To delete the most recent filter statement from the filter set click the button Click the button to clear all statements from the filter set Simple Filter Parameters m Se Hold down the Control key while clicking to select multiple items from a display list Simple Filter Parameters Sheet 1 of 2 Processes Filter by the process which generated the alarm Some systems may use user defined alarms which get generated by applications If your system does this put the application name into the text box and click on the Add to List button To filter by processes select the processes from
69. 2 7 P0602566 Ver 2 7 Application Manager Overview Window Icons Icons display in the Locations scrolling windows are cues to application phone line and component information These icons also display with the Assign Re Start Lines Status and Line Start order for Reboot tools These icons symbolize administrative applications that are configured to execute completely before other applications are started applications configured not to start at reboot components and call processing and administrative phone lines which are color coded to indicate state For information about configuring applications that display with these icons see Configuration Options Categories on page 73 Terminate and Unassign Actions When you use the Terminate or Unassign Lines action all display areas are inactive until at least one action is selected Then depending upon the selected action s only relevant display areas activate You must select Apply to effect an action These actions are summarized in the following table Action Description Active Area Terminate After you press Apply currently executing Locations application s terminate at the selected Options location s sequentially one line at a time in e Hard Terminate the order in which selected locations are listed Terminate After you press Apply currently executing Locations Unassign applications first terminate then are un Options assigned from the selected
70. 49 PM P0602566 Ver 2 7 Page 159 PeriView Reference Manual e Page 160 The display and behavior of Linked Application Status bar graphs is heavily dependent upon the properties by which you define each graph You can define the number of graph points and specify linked applications that display on the X axis You can express phone line activity on the Y axis as a percent of the total number of phone lines or in absolute numbers of phone lines The number of points that actually display on the X axis can vary However the first two points are predefined represent the main application and can not be redefined Each point beginning with the third point represents an application to which the main application can link during its execution cycle The applications that actually display on the X axis are determined both by the graph s properties and the run time activity of the linked applications In this example e 24 instances of the main application cemast24 are assigned and running on mps1091 e 21 arein a Connected phone line state e 3isin a Ready phone line state e atotal 12 instances of the 21 in a Connected phone line state have linked to 8 other applications e 9 instances of the 21 in a Connected phone line state have not linked to other applications e 1 graph point displays the beginning of the name of the linked application that had been active most recently in that position Since there is no link
71. 66 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview Expand and Collapse the Tree A tree is a graphical representation of the network It can represent either the default or user defined view of the entire network Network entities display as objects on the tree in the workspace When you display tree objects you can use them to launch the subset of Application Manager tools You can initiate activity from objects at any hierarchical level of the tree Multi selected objects are manipulated simultaneously You can expand user defined domains by lines nodes components and application You can only expand the system defined default domain by nodes components and applications Expanding a tree places control of network activity at the tree object level The tree displays objects their names their hierarchical relationships and application specific information Additionally the color of tree objects except for applications show the state of component s processes ss Application Management Choose Filter Tree o BD avaya 9 A MPSAP4 A gt C kommon oE mps4 o amp 4 tmscomm3 For a summary of tree object information see Tree Object Information on page 116 Page 115 PeriView Reference Manual Page 116 Tree Object Information Tree object information is displayed with text by object shape and by color The information displayed by a tree o
72. 66 Ver 2 7 MPS Control Center Telephony Link Server Use these windows to specify the new or existing telephony link server to associate with a switch Ua These windows always appear since they are used to configure the required base package IPML Configuration 192 168 62 110 Configure External Host Interface Configuration for the selected package will be performed in two steps External and Internal Host Interfaces Start to configure an External Host Interface by specifying logical identifiers for a switch es 1 Inthe Configure External Host Interface window click the Next button The Telephony Link Server Identifier screen appears 5 IPML Configuration 47 185 16 177 P0602566 Ver 2 7 Page 215 PeriView Reference Manual 2 To add anew link a Type a name in the Enter a Logical Identifier box and click Add The Telephony Link Server Type window appears Telephony Link Server Type Select a telephony switch to connect to Page 216 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center 3 To use an existing link a Choose the link in the Select the Logical Identifier box and click Modify The Telephony Link Server Interface window appears STE IPML Comguratian 192 168 562 110 Telephony Tink Server Tnlerfare Conligue Telpkorny Lmk server Use Ldvenced bution to se mor options Switea Cerfigureticn Swatch LP Addreze amp ppla walD fatanir Susccrer Ho p Port Hus
73. 8rd Party shared libraries page 78 Host Communication External host communications page 81 Execution Run time execution parameters page 84 Diagnostics Internal message reporting functions and source page 97 code debugging operations Vocabulary Vocabulary speech management functions page 100 At each of the six option category windows use one of the methods described in the following table to specify the value for an option P0602566 Ver 2 7 Page 73 PeriView Reference Manual Data Processing Options Use the Data Processing category of configuration options to define data handling procedures You can specify data processing Modes how to handle items retained in shared memory and define Application Input text Application Configuration Application Kingbird vopt vpsimps201 apps BOAMAIN vex Configuration kingbirdyopvvpsimps201 appsiBOAMAIN acty Application Type rain Configuration Type custom v Summary Execution Data Processing Host Communications Diagnostic Vocabulary SharedLibs Modes Shared Memory Retention zj _ Formatted Display None Indexing by 0 Application Input Parameter Text _ VPS Compatibility _ Close Databases After Each Call _ Unload Statistics After Each Run Iv Truncate trailing spaces in resource requests Bytes Per Counter For Statistics 2 Configuration loaded To configure Data Processing Options define
74. Alarms This font is used for highlighting the names of disk directories files and extensions for file names It is also used to show displays on text based screens e g to show the contents of a file This font is used for field labels on screen menu buttons and action buttons A term that appears within angled brackets denotes a terminal keyboard key a telephone keypad button or a system mouse button This font indicates the names of other publications referenced within the document A cross reference appears on the screen in blue text Click on the cross reference to access the referenced location A cross reference that refers to a section name accesses the first page of that section The Note icon identifies notes important facts and other keys to understanding The Caution icon identifies procedures or events that require special attention The icon indicates a warning that serious problems may arise if the stated instructions are improperly followed P0602566 Ver 2 7 Preface Conventions Used in This Manual Sheet 2 of 2 Notation Description The flying Window icon identifies procedures or events that apply to the Windows 2000 operating system only 1 ye The Solaris icon identifies procedures or events that apply to the _ _ Solaris operating system only SOLARIS 1 Windows 2000 and the flying Window logo are either trademarks or registered trademarks of the Microsoft Corporation 2
75. Application Management tool launches for the application with the existing configuration file Any changes made in the Application Configuration window do not apply to the application unless you select Save before the launching the tool e Close the Application Configuration window To abort the configuration process close the Application Configuration window without selecting Save If you attempt to close the window and there are unsaved applied edits the symbol is red and a notice box displays to confirm the exit e Select Yes to exit the window and abort the process without saving the edits e Select No to continue with the configure application process P0602566 Ver 2 7 Application Configuration Configuration Options Categories The six categories of configuration options are identified in the following table Each category of options displays with an individual tab After defining the parameters you must select Apply to apply the changes to the Application Configuration window Then you must select Save in the Application Configuration window to save the configuration to a file For information about saving a configuration file and launching the Application Management tool see Save on page 72 For information about individual options categories go to the page listed in the following table Option Category Configure Go To Data Processing Data handling methodologies page 74 Shared Libraries User and System
76. DEFAULT 2001 Alarm of severity 1 has arrived Severity Class Info DEFAULT 2002 Alarm of severity 2 has arrived Severity Class Info opoo0o0 00u00u0000000 DEFAULT 2003 Alarm of severity 3 has arrived Severity Class Info Apply Cancel Reset 5 Select the fault priority for the corresponding fault id as shown below Fault ids are unique predefined in Peri View and for PeriView internal use Faults whose fault priorities are modifiable have appropriate descriptions 34 Fault Priority of User user1 Click the Fault Priority column at the row that you d like to change the fault priority Modified Fault Priority Fault ID J DEFAULT FAULT_LOG FAULT_INFORMATION FAULT_ACKNOWLEDGE FAULT_IMMED_ACK FAULT_PLUGIN Fault Priori F 1211 Description Node state is up 1212 Node state is down 1213 Node state is unknown 1221 Component state is up 1222 Component state is down 1223 Component state is unknown 1231 Process state is up 1232 Process state is down 1233 Process state is unknown 1241 Application state is up DEFAULT 1242 Application state is down DEFAULT 1243 Application state is unknown DEFAULT 1801 The login data provider connection was broken qa DEFAULT 1802 Reconnection failure to the login data provider
77. G EOE connue e tnn n a SCRE ix SCORE nase an ha wa Vi en ee ea EWA ee ee ae x Intended Audience son iesenii a eee ana X How to Use This Manual 0 0 0 ccc cee ees x Organization of This Manual 00 2 0 e eee Xi Conventions Used in This Manual 000005 xii Solaris and Windows 2000 Conventions 6 xiii Trademark Conventions 0 00 cee eee eens Xili Working with PeriView ccc ccc cccccccecees 1 Introduction to PeriView 2 0 0 2 0 eee ees 2 PeriView Work Environment 0 0 00 c cece eens 4 Configurations and Naming Conventions 4 Single Processing Server 0 2 e eee eee 4 MPS Network Configuration 4 4 Components in the MPS 0 0 0 2 eee eee ee 5 Types of Components 0 eee eee eee 5 Start Perl View and Losi 9s5 44 04 wee aataw an aieue koe kee 7 Clien Based Ava soit tht E ot re LA ot ia eis 7 StartUp dese Pi ta iia ae oe ale Bhs wee 7 Browser Based 0 ccc cece eee nes 7 Startup ser awe a bh dees a eae tench ah ae S 7 LOGI 5 5455 eh es SA EO Re tees OS OSA Oe SI eee 10 Understanding PeriView 0 cc eee eee eee 11 Navigating Per VieWs 24 44 deacs4 aoadesi heen ene4 eed 12 MOOD AES a raara fo esas oats oe teers E Wade 2 ot Oe 12 Mensen sees eR de he Sa Rte n BETS 12 Right click Menus 160 steb5cu 4 waed bats dante Spee 46d wad wpa 12 Screen Lips cesso
78. Kiaat Chanre E Span Exter al ID Luyica Line Mappi u gt i1 IC Gmilthis spar asc cluck aaau Click on the General tab to set the span s configuration including protocol line mapping and ISDN associated configuration when applicable Click on the Static Resources tab to display the static resources configured on this span Static Resources can be configured on the lines of this span Click on the CCSS SS7 tab to configure the CCSS SS7 settings This tab will be enabled only when an appropriate protocol is applied to this span and a DCC3000 card is installed 4 Using the MPS Configurator menu selection the configuration can be performed as follows Clocks Auto Set Clocks Advanced gt Clear Clock A A MPS Clear Clock B B UNITEDS Clear All Omits og com ene Click on the menu MPSConfigurator on PeriView menu bar and select Clocks The clocks of MPS components can be configured by choosing the appropriate menu item g Manage Network Interface Cards NICs com gt B mpss St imscommt Page 202 P0602566 Ver 2 7 r ae ee d m P0602566 Ver 2 7 MPS Control Center h Click on the menu MPSConfigurator on PeriView menu i Q bar and select Advanced then Manage NICs Network Interface Cards can be configured in the tms cfg file Overr
79. L Application to configure Remove gt Select P0602566 Ver 2 7 Application Manager Overview Menu Options Add from Chooser on left Once you have selected the components from the Chooser selecting the Add from Chooser on left background menu option adds the applications selected in the chooser to the Applications list Choose Configuration or PeriPro application This menu option opens the Choose Application window for the selected application Specify VXML Application to configure This menu option opens the Application Configuration window for the selected application Remove This menu option removes either all or the selected application from the application list Select This menu option selects all or none of the applications in the application list To remove applications e Select deselect an item listed in the Applications scrolling window by lt LEFT gt clicking the name of the application e Click the DOWN arrow to the left of the Application scrolling window Applications l age Name Al gt 47 104 31 240Joptypsimpst appsicall 4 Magnifier tool Click to remove kingbirdJoptvpsimps307 appsiapp4 kingbirdoptvpsimps201 apps app4 Magnifier Tool The Magnifier tool allows you to view the configurations for the selected application After you select an application and click on the magnifier tool the configuration parameters correspondin
80. LORE ipemsgrespon 10 MPS ipeperiviewdl ipepinginterval Add Remove Adjust Data Provider Name Status Success Page 192 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center Removing Monitored System To remove the monitored system click on the REMOVE button under the second list on the left hand side of the screen The following screen appears Warning Confirm Remove Operation a x A Once the system s is are removed it they will no longer be monitored Do you want to continue Cancel 1 To remove the monitored system click on OK Page 193 PeriView Reference Manual Page 194 Supporting Data Replication in MMDP MMDP has a built in capability to replicate the configuration of all data providers amongst other PeriView Data Providers provided that they are not configured as Service MMDPs Data replication occurs only amongst consolidator MMDPs Data Replication occurs in the following scenarios e A user changes the MMDP configuration data on one MMDP which is connected to at least one more MMDP acting as a consolidator or e A user requests to import a Consolidator MMDP s configuration and the operation completes successfully the imported MMDP receives the merged configuration which includes not only itself but also the configuration data of all the other MMDP that the user was connected to In order for data replication to occur t
81. Literal method The literal message displays on a caller s TDD a opposed to a referenced value Default c Disable the TDD Literal method A referenced value of the text displays on a caller s TDD as opposed to the literal message text e Day Month Year Format This parameter determines the display format for dates day month year or month day year You can specify the date format only when British or Page 102 P0602566 Ver 2 7 Application Configuration English is selected at the previous prompt Method of Speech Parsing E Disable Day Month Year format Dates display in month day year format Example 12 31 98 Default for English i Enable Day Month Year format Dates display in day month year format Example 31 12 98 Default for British Timeouts e Maximum Caller Message Recording Time This parameter sets the maximum Caller Message Recording CMR to a specified number of seconds Enter the maximum length of recording time in number of seconds Default is 60 seconds e Prefixes Prefixes apply to the use of vocabulary elements For additional information about using prefixes when recording and naming vocabulary elements refer to the PeriStudio User s Guide The terms token and label can be used interchangeably when working with that document e Vocabulary Lookups Enter the prefix to be used for vocabulary lookups at run time The default is no prefix This option is intended for us
82. MPS individually e The graph with the single set of graph points displays activity collectively for all three MPS because the viewpoint was changed from Individual MPS to Consolidated MPS under the X Axis heading Page 153 PeriView Reference Manual Phone Line Status Graph Types You can monitor phone line status in either a pie stacked bar or bar graph format Pie graphs offer only a consolidated view of tree object activity Bar graphs can display either consolidated or individual views Examples of the three types of Phone Line Status graphs follow Each of the graphs were launched by the domain Avaya from node MPS201 which is indicated by each of the Consolidated Graph Frame Labels 201 Line Status Pie graphs display a consolidated view of phone line activity and phone line status for the entity you are monitoring Monitor By Line M Connected Ready Referral Heusy A pie graph displays the fractional z i Moown composition of the parts with respect to o Mosna the whole Stacked bar graphs display a collective Line Status view of phone line activity and phone line status for the entity you are monitoring O Pi Monitor By Line M Cconnected Greaay Greferral Heusy A stacked bar graph displays the Consolidated MPS Woow bine Application Wo Answer percentage composition of the parts Options BUrreachabte 5 Rotate App Labels with respect to the whole Ea
83. OS TMS TMS TMS Components in the MPS MPS can consist of one or more nodes Components provide specific functionality to the network and reside on nodes A node provides the central point of control for the components that reside on the node While it is possible to configure a node without components a specific functionality all nodes are PeriView workstations from which you can launch the suite of PeriView tools Types of Components The types of components that can be configured in MPS environment are summarized on the following table Component Description MPS An MPS Media Processing Series component provides full interactive call processing functionality with a programmable switching fabric in an integrated system The MPS component provides telephone services and is capable of application processing It is equipped with the telephony required to interact with applications to process calls OSCAR An OSCAR Open Signal Computing and Analysis Resource component provides external resource services such as speech recognition and speech synthesis The OSCAR component functions in conjunction with a component that provides the telephony and application services required for call processing CCSS A CCSS Common Channeling Signal Server component that provides SS7 Signalling System 7 and C7 support to the Process Server product line P0602566 Ver 2 7 Page 5 PeriView R
84. OURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have
85. PCV5 0 srp oOsSCPCV5 0 unknown FIXEDOu OSCPC 205 srp OSCPCY6 0 srp OSCPCV6 0 a N Thu Jul 17 17 12 08 Thu Jul 17 17 12 03 Fri Jul 18 02 48 31 Fri Jul 18 02 38 29 Thu Jul 17 17 17 21 Thu Jul 17 17 17 43 Thu Jul 17 17 17 43 Fri Jul 18 02 42 15 Fri Jul 18 02 42 15 Thu Jul 17 17 22 19 Thu Jul 17 17 23 18 Thu Jul 17 17 23 18 viviv viv vv vv veel E 1 DO ee d GO l Md Node OSCPC 21 Component mps 211 Message Length 10 v f Last Update Jul 17 2003 5 24 03 PM _ p e ee Alarm Information Alarm information includes the name of the process generating the alarm the Alarm Number code and its Severity Level Alarm Message Text the Date and Time of alarm generation and when applicable the Component Identifier Host Name and Phone Line Number The type of information that actually displays in this window is controlled in the Alarm Filter Data Format Live Alarms The Alarm Viewer window displays live alarm information in column and row format Alarm message text displays directly below the alarm s data line When a data element is not relevant to the alarm being defined the system displays undefined as a column place holder The severity is classified as information info warning and alarm The severity levels are assigned with the numbers from one 1 to nine 9 e Alarms with severity levels from one to three belong to the information info category
86. Records The number of devices that will be removed from the table The starting phone line number The starting device number Device Type Sets device type for the registered device Page 244 P0602566 Ver 2 7 MPS Control Center You can also quickly remove records by clicking the record in the grid and clicking Delete 5 To add another IVR click the Add IVR button and repeat steps 2 and 3 Otherwise click the Save button P0602566 Ver 2 7 Page 245 PeriView Reference Manual This page has been intentionally left blank Page 246 P0602566 Ver 2 7 Alarm Viewer This chapter covers 1 Introduction to the Alarm Viewer Working in the Alarm Viewer Source of Alarm Information Alarm Viewer Window View Live Alarms Filter Alarms Creating a Filter oN O OO A WO DN Saving a Filter PeriView Reference Manual Introduction to the Alarm Viewer Page 248 Arrival Time Number Source Dj Node Thu Jul 17 17 11 40 10009 tead OSCPC Thu Jul 17 17 11 57 11002 tcad OSCPC 0 Thu Jul 17 17 11 57 10002 tcad OSCPC Thu Jul 17 17 12 08 12001 srp OSCPC 0 Thu Jul 17 17 12 03 12013 srp OSCPC Fri Jul 18 02 48 31 12000 tcad oscPevs5 0 Fri Jul 18 02 38 29 10001 ned OSCPCV5 Thu Jul 17 17 17 21 12000 tead OSCPC 0 Thu Jul 17 17 17 43 00001 srp OSCPC 0 Thu Jul 17 17 17 43 12012 srp OSCPC Fri Jul 18 02 42 15 00001 srp OSCPCV5 0 Fri Jul 18 02 42 15 12012 srp OSCPCV5 Th
87. Status tool displays the following information e Component The node name and component number of the component used to launch the Component Span Status tool displays in the format nodename comp_number In this example is9501 101 MPS 101 on node is9501 was used to launch the tool The current state of the component Up Down Unreachable is identified by the color coded symbols defined in Key area of the window labeled States When you launch Component Spans status with a component configured only with analog phone lines the Span Status window indicates some information about the component However the message in the Spans display area indicates that no spans have been detected In the following illustration the Span Status tool was launched with an analog MPS i1s7501 1 e Spans Span information indicates the span state span name and phone line range associated with the span The current state of the span Red Alarm Purple Alarm Blue Alarm Yellow Alarm Unreachable Up Disabled Unknown is identified by the color coded symbols defined in Key area of the window labeled States e Lines The Lines display area identifies information about the spans that are associated with phone lines Span dividers are the black lines that define the boundaries between the individual spans When the cursor is over an line the line number displays under the Lines display area The current phone line state is indicated by the color coded
88. Step APPMAN Events Time Line Sheet 1 of 4 1 Create and Generate Compile Application Create a PeriProducer application in the directory designated for development Be sure to incorporate the definition of any statistical events for which statistics are to be generated Before you can implement an application you must create an executable version of the application e To create an executable for a PeriProducer application use the PeriProducer Generate function For information about generating an application refer to the PeriProducer User s Guide e To create an executable for an application use the makeapp command which is issued from a command line In the following example the makeapp command is issued to compile the source code file newapp cob vsh 5 is5 1 gt makeapp newapp cob Compiling under Avaya 1 31 5 3 0 06 30 97 181 vrc newapp cob parsed with no errors vrc newapp cob finished ok All required files vex acfg So d11 is copied from the user s development directory to the required locations on the component during the Assign process Step 3 2 Define a Configuration File and Shared Libraries 2a Configuration File Optionally at this time define a configuration file for this application with the Application Configuration window If a configuration file is defined for an application both the executable file vex and its configuration file acfg must exist in the same de
89. Timeout Please hold on J mpvengine Wait For Exit Start On Reboot Environment C Web Variable Standby Var C Error Trapping C Search Up For Condition Handler Execution options are categorized as Execution Type Modes Timeouts Counters Messages Interpreter and Environment Default values are parameter specific and vary with your selections Page 84 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration To configure Execution Options define the following parameters Execution Type Define the execution type as either Call Processing or Administrative e Call Processing Call processing applications are designed to interact with callers They receive incoming calls transmit data to the caller and acquire data from the caller until the call transaction is complete You need to assign call processing applications to physical phone lines which are equipped to process calls Default Physical phone lines display as blue green or yellow call processing phone line icons in the Locations sections of the Application Management tool and blue or green icons in the Application Management tool You must configure any application that handles message retrieval as Call Processing Further you must configure these applications to repeat the call processing cycle for new calls each time the execution cycle for a call is complete see Restart Mode e Administrat
90. To save the changes made in the fault priority click APPLY in the User window as displayed in Step 3 For Client based PeriView handling of all seven fault priorities are supported with cae appropriate settings like email smtp server and so on p For Browser based PeriView PeriView does not support the highest two nee FAULT_USER_ACTION and FAULT_SYS_ACTION at this time Faults of the two priorities will be handled as lower fault priorities here All faults are logged to a log file if applicable In Browser based Peri View the log is in the Java Console when available Page 44 P0602566 Ver 2 7 P0602566 Ver 2 7 User Manager Setting Password To set the password for a selected user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose a user from the list displayed in the User tab and click on the Properties button 3 Click on the SET PASSWORD button to set the password for the selected user Set Password New Password Confirm Password 4 Specify the new password for the selected user 5 Click on OK button to save the new password Page 45 PeriView Reference Manual Page 46 Configuring Global Properties The Global Configuration tool allows to configure the common properties for all the users These properties apply to all the users To set the global properties for all the users procee
91. VR a Choose the link in the Select the Existing IVR box and click Modify b Go to step 2 Or to add a new IVR to use a Inthe IVR Hostname box type the name of the provider application used when communication is initiated b Inthe IVR Number box type the number that identifies this IVR c Click Add d Goto step 2 P0602566 Ver 2 7 Page 243 PeriView Reference Manual Or to remove an existing link choose the link in the Select the Logical Identifier box and click Delete Ff IPM Configuration 192 168 62 110 TAPI Connection to the IVR To quickly add remove multiple sequentially numbered records fill out provided fields on the right Existing Mappings AddDelete Records Link ID Data Service tapi Choose IVR war v No of Records Start Line No Start Device No Device Type Agent Position w o sa oae Add IVR Cancel Finish Close Status 2 Choose the IVR in the IVR drop down box 3 To add a device enter the following information in the window and click Add No of Records The number of devices that will be entered into the table The starting phone line number The starting device number Device Type Sets device type for the registered device You can also quickly add or change information by typing directly in the grid in the Existing Mappings area 4 To delete a device enter the following information in the window and click Delete No of
92. a single backup file For additional information about default alarm log files see Default Alarm Log Files on page 251 Information from default alarm log files display in the Alarm Viewer window The data displays in the same format as it exists in the actual file and the format can not be modified Alarm information includes the day month date and time the alarm is generated the process generating the alarm the Alarm Number Severity Level and message text When applicable it will also include the Component Identifier Phone Line Number and Host Number You can only display alarm information you can not edit it For additional information see Alarm Viewer Window on page 253 Although all alarms generated by a component are recorded in the default alarm log file you can apply an alarm filter to an alarm log file see Filtering Alarm Log Files on page 265 The default alarm log file s logging process is not subject to filters Filters apply only to the display of information contained in the file not to the information that is recorded in the file You can define an alarm filter directly from Alarm Filter or retrieve the filter from a previously saved filter file For information about the Alarm Filter see Filter Alarms on page 258 P0602566 Ver 2 7 P0602566 Ver 2 7 Alarm Viewer To View Alarm Log Files 1 To filter the alarm log output select a node from the navigation pane Only alarms from that node w
93. a yellow icon P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview When applications are to be terminated by default they soft terminate unless you explicitly enable the Hard Terminate Option When you attempt to unassign a currently executing application from a location the application first terminates then is unassigned from the location Terminate Un Assign Lines Progress The rate at which applications are Terminated Unassigned or Terminated and Unassigned displays to the screen in the form of a Progress Box As the indicator bar progresses from 0 100 the name of the application and the location to which it is being terminated unassigned displays in the window The Terminate Unassign Lines process can be halted by selecting Cancel Reorder Action Use the Reorder action to control the default order in which previously assigned applications are assigned and started if so configured when the system reboots The order in which applications are listed is the default order in which they are assigned whenever the system reboots This order also is reflected in the Locations section Although all listed applications are assigned when the system reboots only those applications that you configure to Start on Reboot are both assigned and started As you assign applications their names are appended to this list To ensure the correct default assign start order you may have to reorder the list with
94. af Add A New User Enter info of the new user means required User ID lusert Full Name Test User Description Testing User Manager Password cig Confirm Password Type User Supervisor A user Can manage users and groups Next Cancel Enter a user id for the new user in the User ID text box 4 Enter the Full Name and Description for the new user profile that is being created 5 Enter the password mandatory for the user and click on NEXT button to grant the plugin access rights to the new user 6 Select the type of user The user can be of type User Supervisor and Nor mal Page 28 P0602566 Ver 2 7 P0602566 Ver 2 7 User Manager af Add A New User Grant the plugin access rights from the list AlarmFilter AlarmViewer AppConfig AppMan ClusterConfigPlugin HostStatus Back Next gt Cancel 7 Select the plugins from the list displayed to which you wish to grant the access rights Click on NEXT to grant the user a group membership mf Add A New User Grant the group membership from the list Description Administrators System Administrators Users Users Group est_engineers User Manager Testing Group Back Finish Cancel i 8 Grant the membership of the group to the user from the displayed list of groups 9 Click on FINISH to create the user The user profile is displayed in the list displayed in t
95. alarm to the standard output on the system where the alarm occurs log Log the alarm in a specified log file You will be asked to enter the log file name The log file must exist on the system where the alarm occurs and must be writable email Send an email You will be asked to enter an email address and subject line Consolidate the alarms You will be asked to enter the text for the alarm consolidation consolidate discard Discard the alarm when it occurs Perform an action if a generated alarm does not satisfy all of the previously defined filter criteria The actions are the same as those listed for Action on Success The default settings for Action On Success true and Action On Failure false will pass alarms that satisfy the specified filter criteria and will not pass alarms that do not satisfy the specified filter criteria Settings other than these defaults can result in different behavior After creating a filter click on the filter window s Start Alarm Viewer button to start an Alarm Viewer using the filter settings The Filter appears in the Alarm Viewer s title bar Alarm Filter Filter Set rail Add to Filter Reset All true false Page 262 lt producer ccoma amp amp node tms1000 amp amp compname mps I1 compname mps fare Vie Alarm Viewer Riltered producer is ccma and node is tms1000 and compname is mps or im E El RK
96. all MPS Line Status 2 Application Options Rotate App Labels View Line Status as COMP 5 11 13 31 32 93 201 3 4 201 Apply Monitor By Line M Connected Greaay Greferral Deusy Moown Hno Answer W Unreachable Last Update Jul 10 2002 2 05 48 PM di Line status a E Line Status COMP List N MPSS E 1404 MPS11 4 Mpsig x 1200 Monitor By Line TERU M Connected a Gready 2 Referral Ei Heusy Consolidated COMP Bidown Application Ah BB No Answer Options W Unreachable Rotate App Labels 200 _ View Line Status as o 4 Apply COMP 5 11 13 31 32 93 201 3 4 201 Last Update Jul 10 2002 2 09 28 PM Line Status Rotate App Labels C View Line Status as Apply fy COMP 5 11 13 31 32 93 201 3 4 201 Monitor By Line M Connected GReady Greferral Biausy Mown Hno Answer W Unreachable Last Update Jul 10 2002 1 59 47 PM P0602566 Ver 2 7 Line Status COMP List MPS5 MPS11 of Lines Rotate App Labels v View Line Status as Apply Monitor By Line Hiconnected Gready Greferral Bausy Mown Mno Answer W Unreachable Last Update Jul 10 2002 2 01 08 PM Page 157 PeriView Reference Manual Set B Individual View The three bar graphs display phone line status individually for each MPS in the domain Avaya Activity for each MPS is monit
97. ame File Type Etatus Ready Filter Files flt sal Cancel al P0602566 Ver 2 7 Alarm Viewer Filtering Alarm Log Files You can use alarm filtering to filter alarm log viewing The Alarm Filter only changes what is displayed in the Alarm Viewer It does not change the contents of the existing alarm log files To view filtered alarm log files 1 Create the filter or load it from somewhere else 2 Select the node which has the log file you wish to view and filter 3 Load the alarm log file Log File Node kingbird v Choose Log 2 fT a This Feature is not available now ed P0602566 Ver 2 7 Page 265 PeriView Reference Manual Page 266 P0602566 Ver 2 7 Configuring Data Provider for PeriView This chapter covers 1 Introduction PeriView Reference Manual Introduction Page 268 The MPS Manager Data Provider MMDP collects information from the systems in the network and consolidates it for being used by Peri View The Data Providers for Peri View are configured using PeriView s MMDP Configuration utility For detailed information refer the MMDP Configuration on page 181 The MMDP Configurator allows you to configure every Data Provider across an entire corporation including multiple sites You can use a browser to connect to any MMDpP that is acting as a Consolidator A consolidator can talk to other lower service MMDPs in the hierarch
98. amiliar with site specific procedures relating to the Processing Servers Basic knowledge of the Solaris and or Windows 2000 operating system s is assumed How to Use This Manual Page x This manual uses many standard terms relating to computer system and software application functions However it contains some terminology that can only be explained in the context of the Avaya Media Processor Server Avaya MPS system Refer to the Glossary of Avaya MPS Terminology for definitions of MPS specific terms Initially you should read this manual at least once from start to finish Later you can use the Table of Contents to locate topics of interest for reference and review If you are reading this document online use the cross reference links shown in blue to quickly locate related topics lt LEFT gt click once with your mouse while positioned with your cursor over the cross reference link Click on any point in a Table of Contents entry to move to that topic Click on the page number of any Index entry to access that topic page To familiarize yourself with various specialized textual references within the manual see Conventions Used in This Manual on page xii Periphonics is part of Avaya The name Periphonics and variations thereof appear in this manual only where it is referred to in a product For examples a PeriProducer application the PERImps package the perirev command etc P0602566 Ver 2 7 Preface Organizat
99. ange Bi Directional Interface 223 Server Side Connection for SCCS Server for Real Time Stats 226 SCCS Server Connection to Send Data Only 228 TAPI Server Connection to Symposium Microsoft TAPI server 231 CTI Connection to the IVR 22 0 4 ss ee ee hee toe ee fede 234 Real Time Agent Stats Connection to the IVR 237 TAPI SCCS Connection to the IVR 000 240 TAPI Connection to the IVR 0 0 eee eee eee 243 Alarm Viewer a voce ey saGb cess tirin eG cheek neak 247 Introduction to the Alarm Viewer 00005 248 Working with an Alarm Filter in the Alarm Viewer 249 Source of Alarm Information 000000005 251 Live Alarms n 2 oo 2 2k oe SN Ute PE OR a A ule nhs 251 Default Alarm Log Files 0 00 0000200 251 Alarm Viewer Window eee eee eee eters 253 Alarm Information 0 0 0 eee eee eee eee 253 Data Formate sen eveteldtinw pe tess a a E 253 Source of Alarm Information 4 253 Alarm Message Length 2 220 004 254 View Liye Alarms so uy s a uh Ao ou ued tA Beans hk 255 View Default Alarm Log Files 2 00000 256 Filter Alarms 43 o nent aaae weg a deo ean ecard oper 258 Creating a Filtet lt sso cco neteciiaeiiveiadentberdiae ihe 259 Simple Filter 4st gs fet ues Stra ae Ge Wty anaE 259 Simple Filter Parameters 005 259 Advanced Filters ionainn
100. are configured exclusively or partially with digital spans with the Component Span Status tool For additional information see Component Span Status on page 167 Page 155 PeriView Reference Manual Consolidated versus Individual Viewpoints The two sets of graphs in this example illustrate the difference between monitoring an entity from consolidated and individual viewpoints Both sets of graphs were launched from the domain Avaya and each set consists of all three Phone Line Status graph types The bar graph displays phone lines both as a percentage of the total number of phone lines and in absolute numbers of phone lines e Graph Set A represents the graphs as they were initially launched The graphs display a consolidated view of phone line status Bar graphs display status with a single set of bars which monitors the cumulative activity for all MPS and their assigned applications e Graph Set B represents the individual view which was explicitly specified at each graph s Line Status Graph Properties window after the graphs were launched Status displays with two sets of bars one set for each MPS Activity is monitored individually for each MPS and their assigned applications within the domain Avaya Page 156 P0602566 Ver 2 7 Set A Consolidated View Status Tools All graphs display phone line status cumulatively for all MPS in the domain Avaya A single set of bars monitor MPS activity collectively for
101. as executable and configuration files from their location on a component when they are no longer needed use the Unassign option Page 140 P0602566 Ver 2 7 Application Manager Overview Step APPMAN Events Time Line Sheet 3 of 4 3 Assign an Application The Assign process copies an application s executable vex configuration acfg and shared library so or d11 files from a development directory to an MPS and associates the application with specific phone lines on an MPS Executable and configuration files vex and acfg are copied to the following locations on the node where they will process Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOME component_typeN apps Shared libraries so or d11 are copied to the following locations on the component where the application will be processed Solaris SMPSHOME component_typeN apps lib Windows 2000 3MPSHOME component_typeN apps lib If a configuration file ac g for this application is located in the same directory as the executable file vex it is also copied to the MPSHOME componentN apps directory on the component where application processing occurs during the Assign process e If no configuration file exists when the application is being assigned you have the option to create a default configuration file during the Assign process e Alternatively you can define a configuration file with the Application
102. ation file The modified configuration file is associated with the application during all subsequent Assign processes Step 3 In the case of applications that have been assigned started before the modification the application continues to execute with the original unmodified configuration file To replace the original version of the configuration file with the modified version for previously assigned started applications all assigned versions of the original configuration must be terminated if executing and un assigned from the lines on which it was assigned with the Terminate or Unassign Lines action To process the application with the modified configuration file the application must be assigned with the Assign action Step 3 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview Application Revision Control When an application is created it must be compiled before it can be assigned to a line It is the compiled version of the application that actually gets assigned to a line The following information is applicable to Windows 2000 environment All instances of an application must be terminated The application s vex file in the apps directory is copied when a modified version of the application is assigned to any lines on a component This prevents two versions of the same application from running concurrently If you attempt to assign a application that is a modified version of one that is
103. ations with specific MPS phone lines Only one application can be assigned per phone line Start The Start process initiates the application s execution cycle on the phone lines to which it is assigned Restart The Restart process terminates an application during its execution cycle then restarts the applications on the same phone line Terminate The Terminate process halts an application s execution cycle Unassign The Unassign process disassociates applications from the components where they are processing and from the phone lines where they were assigned to execute Reorder The Reorder Action is used to redefine the order in which applications are assigned to a location and started when applicable when the system reboots The default order is the order which applications are initially assigned Page 122 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview Assign Action Use the Assign Lines action to associate applications with locations and to initiate an application s execution cycle You can assign an application without starting it assign and start the application simultaneously or terminate then restart applications at the same location to which it was previously assigned The tree in the workspace indicates the most current information about the domain Assign Start Order Applications are copied to the appropriate directory and associated with locations during the Assign pr
104. bar Button Button label Eh MPS Control Center a PeriView Log Viewer Application Configuration Application Management User Manager R Status Toolbar Button Button name Host Status Line Status m Tool Description Use the MPS Control Center tool to configure certain aspects of the MPS including MMF files the vos cfg file the vpshosts file and create Clusters Use the PeriView Log Viewer tool to view the PeriView logs when needed This plug in is only applicable for client based PeriView namely not available for browser PeriView Information is displayed for each fault occurrence and includes the date time application name component and line number associated with the incident Use the Application Configuration tool to configure an application s runtime environment parameters Use the Application Management tool to manage application and phone line resources Use the User Manager tool to define User and Group logon names and descriptions Tool Description Use the Host Status tool to display the status of an external host You can select to display host status based on either the VT number or the phone line number with which the VT is associated Use the Line Status tool to display phone line activity for components phone lines and applications Page 13 PeriView Reference Manual Button Button name Linked Apps Status Tool Description Use the Linked Application too
105. bject is directly related to the entity from which it was expanded Objects representing network entities include node component application and line objects Tree Object Information Sheet 1 of 2 Node objects are identified by their name which displays below the object Each node represents a unique Solaris machine defined for the network The color of a node indicates the status of its components and srp a engd e A red node indicates that at least one of its components is Down as indicated by an SRP state of anything other than Running It indicates either of the following e One or more components configured on the node are down When you expand the node by component one or more components on the node are represented by red objects ascnd4 er l on A 4 e A green node indicates that all of its components are Up as indicated by an SRP state of Running It indicates both of the following e All components configured on the node are up and running When you expand the node by component all components on the node are represented by green objects A black node indicates that the state of the node is unknown No information is available because the node is Unreachable Once information is available the state of the node is either Down or Up E mpal A node is considered Unreachable when the node itself is unreachable P0602566 Ver 2 7 Application Manager Overview Tree Object Information Sheet 2 of 2 Co
106. by selecting Cancel Terminate or Unassign Action Use the Terminate or Unassign Lines action to terminate applications and un assign them from the locations to which they had been assigned You can terminate an application without un assigning it The tree in the workspace indicates the most current information about the domain When applications are assigned they are associated with the user that launched the Application Manager Only that user with the exception of root is able to start restart terminate or un assign that phone line Applications are terminated and unassigned in the order in which selected locations are listed in the Locations scrolling window The order of the Locations list reflects the default line start order If applications have been assigned to locations subsequent to the list being reordered these applications are appended to the locations list File Maintenance The Terminate and Unassign Lines actions provide an option for automatically removing executable vex configuration acfg files when the last occurrence of the application is un assigned from a location Linked applications and shared libraries cannot be removed with this option because only those applications that are assigned to phone lines display in the window During the assign process application files and user shared libraries are copied from their source location to the designated directories on the node where processing occurs
107. cation does not explicitly handle or ignore the condition PeriProducer handles the condition using the generic error condition This methodology is appropriate for all but two conditions that can be generated by an application Error Trapping Mode applies specifically to the two conditions linkdown and calltim that should be explicitly handled in order to gain control over the consequences if these errors are generated e A linkdown condition occurs when contact with a MPS s VOS process is lost By default when an unhanlded 1inkdown condition occurs the application terminates e Acalltim condition occurs when The Maximum Call Length parameter expires and the call terminates Maximum Call Length applies to Web Mode applications and is defined in the Timeouts category of Execution Options linkdown and calltim conditions should be explicitly handled It is poor practice to allow them to go unhandled Disable Error Trapping Unhandled 1inkdown and calltim conditions are not trapped by the generic error condition PeriProducer s generic trap When an application generates a linkdown or calltim condition the application terminates unless the application explicitly handles the condition vf Enable Error Trapping Unhandled 1inkdown and calltim conditions are trapped by the generic error condition PeriProducer s generic trap which is used for all unhandled error conditions Page 91 PeriView Reference Manual e Sear
108. cation during its execution cycle A main application that does not link to other applications always executes on the phone line s to which it was assigned However when a main application links to another application linked application it is the linked application that is executing on the line to which the main application was assigned and started When the linked application has completed its job control is returned to the main application Use the Application Manager tool administer application activity Use the Configure Applications tool to configured applications as Main or Linked Applications are assigned and started with the Assign Start Restart Lines action Linked Application Status Graph Display You can launch the Linked Application bar graph only for a single currently executing main application It displays the main application s phone line status and linking activity The name of the main application and the names of the applications to which it links display at graph points along the X axis The Y axis displays phone line activity as either a percentage of the total number of phone lines or in absolute numbers of phone lines The following graph displays the Global Data View of linking activity for a main application Properties cemast24 mps31 cemast24 Line Status Main App Status By Line J Connected E Ready E Referral J Busy IJ Down J No Answer Unreachable Last Update Jul 10 2002 2 26
109. ch Up for Condition Handler Mode By default vexlinked applications will only search for a condition handler within themselves If a condition is not explicitly handled in the vexlinked application it is treated as an unhandled condition The Search Up mode specifies that the vexlinked application should also check the linking application for a condition handler if there is no appropriate condition handler in the lined application If the condition is handled in the linking application that handler path is used TO a a Refer to the PeriProducer User s Guide for more information on vexlinked UW 37 applications E Do Not Search Up for Condition Handler Conditions that are not explicitly handled in vexlinked applications are treated as unhandled conditions i Search Up for Condition Handler If an unhandled condition occurs in a vexlinked application the system checks for a condition handler in the linking application e Timeouts seconds This group of options apply to timeout values and include Maximum Call Length Resource Inter timeout Resource Error timeout Message timeout and Kill timer e Transaction This parameter applies only to web applications and is active only when you enable Web Mode Enter the number of seconds to define the transaction length for the web application the time it takes for the user to respond to a request This parameter applies to the transaction period for the host componen
110. ch ar segment of the bar indicates the Apply percentage of phone line activity for each state The cumulative value of the bar is equal to 100 of the phone lines assigned to the entity being monitored Page 154 P0602566 Ver 2 7 P0602566 Ver 2 7 The bar graph displays a single point Status Tools view of phone line activity and phone line status for the entity you are monitoring You can express activity in absolute numbers of phone lines the default or E tonsolidatea mps as percentage of the total number of ae phone lines To change to percentage ARR select the View Line Status as option and click Apply Ji View Line Status as When you express activity as a percent Line Status Monitor By Line connected Greaay Greferral Heusy Bbown HE no Answer W Unreachable each bar indicates percentage of phone lines in a specific phone line state The cumulative value of a set of bars is equal to 100 of the phone lines assigned to the entity being monitored Rotate App Labels v View Line Status as Apply of Lines Line Status Monitor By Line M Connected HReady Referral busy Bibown Mno Answer W Unreachable Last Update Jul 10 2002 1 52 55 PM aS Phone line status graphs monitor activity for analog digital or mixed analog and digital systems You can also monitor phone line status for MPS that
111. configuration to be distributed to all configured on screen Data Providers e DISCARD CHANGES AND Ex T Clicking this button closes the MMDP Configurator screen without saving the changes e CANCEL Clicking this button cancels the operation and returns to the MMDP Configurator screen Adding a Data Provider PeriView supports two types of Data Providers e Consolidator Data Provider e Service Data Provider P0602566 Ver 2 7 MPS Control Center Adding a Consolidator Data Provider To add a Consolidator Data Provider proceed as follows 1 Launch the MMDP configuration tool Right click on the parent Data Pro vider 7 MPS Manager Data Provider Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships Data Providers Hierarchy View Properties UNITEDSTATES Property Value UNITEDSTATES adminconnect 9192 R walliata beneiae alm_buffer 5 appman bate 250 appman_max 10 appman_reqi 10 SET appman_time 30 Add Remove ses oe een defaultgroupn peri UNITEDSTATES defaultusema peri 3 healthcheckat Monitored Systems healthcheckin 30 UNITEDSTATES ipcmsgrespon MPS ipeperivi Add Data Provider ipepingthresh ipeprocpollin ipesendliveev Add Remove Status Success 2 Select the ADD DATA PROVIDER menu option th
112. connection is displayed in the right side of the viewer The Alarm Viewer keeps trying to reestablish the connection to the monitored component Once connection to the component is restored message text displays in the Viewer and message area and the flow of alarms resume in the Viewer window During system and component shutdown startup some alarms may not be displayed in the Alarm Viewer This results from the lost connection between the system component alarm daemon and the PeriView Data Provider To monitor alarms during a system shutdown startup start a command line shell on the system and use the alarm command line utility Page 255 PeriView Reference Manual View Default Alarm Log Files m es 2 Uf Page 256 All alarms that are generated from a node are collected by the node s alarm daemon and recorded in component specific default alarm log files Component specific default alarm log files are automatically created during the initial system boot up process When these default alarm log files initially reach their preconfigured file size limit default alarm log backup files are created to provide extended storage for alarm information Each time a default alarm log file reaches its file size limit its existing backup file information is overwritten with the newer information You can select to filter and view these backup default alarm log files Each component is limited to a single default alarm log file and
113. currently running to any phone lines on a component you get the following message Press OK to continue Terminate the application on all the lines to which it is assigned Then proceed to assign the modified version of the application to a component s phone lines Page 143 PeriView Reference Manual This page has been intentionally left blank Page 144 P0602566 Ver 2 7 NO oO PB WD Status Tools This chapter covers Introduction to the Status Tools Working with the Status Tools Overview Phone Line Status Phone Line Status Bar Graph Component Span Status Component Host Status PeriView Reference Manual Introduction to the Status Tools Page 146 Status El w de Use the Status Tools to monitor activity in the environment You monitor component and application phone line status with a set of graphs which you launch using tree objects domain node component or application The Linked Application Status graph provides information about main applications that link to other applications during their execution cycle The Span and Host Status tools display information about digital spans and external hosts on a per component basis The suite of tools on the tool bar provide for monitoring component and application activity Although TMSCOMM and OSCAR objects display in the tree these components cannot be monitored with the current suite of tools These objects do provid
114. d a severity level and stored in an alarm database The category of user defined alarms contain site specific messages which you can create in compliance with a specific format and add to the alarm database Each alarm database is node specific and is managed by the Alarm Manager utility alm which is accessible directly from the VSH tool Each node s alarm database resides in the following locations Solaris SMPSHOME common etc Windows 2000 3MPSHOME common etc A node s alarm database should include all system alarms and all user defined application alarms which are specific to the node and to all applications assigned to P0602566 Ver 2 7 Alarm Viewer process at the node There is one alarm daemon executing for each node Each alarm daemon writes information to component specific alarm log files For example alarms for MPS 107 would be written to mps107 s alarm log file For additional information about alarm log files see Source of Alarm Information on page 251 Alarm Viewer windows continue to track activity even while iconified The iconified viewer alerts you to ongoing activity by displaying a flashing movement and by emitting a beeping ringing sound if so configured Further the number of beeps or rings and the color of the alarm icon indicate the severity group of the alarm s being generated Working with an Alarm Filter in the Alarm Viewer When you launch an Alarm Viewer you can apply an alarm fil
115. d as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Click on the CONFIGURE button to set the global configurations for all the users Global Properties Global Configuration Connection Retry Time Interval in second 15 Remote File Read Vrite Timeout in second 30 Profile Load Timeout Interval in second 30 SMTP Server Configuration Applies to Client based PeriView Only SMTP Server Name ISMTP_HOST Sender s Email USERID SMTP_HOST 3 Configure the parameters displayed in the Global Properties screen Detailed Description of the Global Properties screen e Connection Retry Time Interval When disconnection occurs between PeriView and the MPS Manager Data Provider MMDP PeriView attempts to establish the connection again This setting in seconds determines the time interval between the attempts made for connection PeriView continues to attempt to connect until it is successful The default setting for this interval is 10 seconds e Remote File Read Write Timeout For file operations Peri View by default starts a timer after a file related request is sent Peri View waits for a time interval specified in this setting in seconds If there is no response for the request sent Peri View discards the request and informs the user The default setting for this interval is 30 seconds e Profile Load Timeout Interval Peri View
116. d e Define Custom Configurations VoiceXML applications can only be Call Processing applications See Execution Type on page 85 Only the Start on Reboot page 88 and Kill page 93 timer execution options are available for VoiceXML applications All other options are unavailable and greyed out in the configuration windows Save the Configuration Click on the Save button to save the configuration file The configuration file can then be accessed the same way as any other PeriProducer application configuration file Deploy the Application Click on the Deploy button to start the Application Management window The VoiceXML application can now be handled as a standard call processing application Page 105 PeriView Reference Manual This page has been intentionally left blank Page 106 P0602566 Ver 2 7 Application Manager a A W N This chapter covers Launching the Application Management Plug in Introduction to Application Management Application Management Actions Application Management Options Application Management Event Cycle PeriView Reference Manual Launching the Application Management Plug in To launch the Application Management plug in open the Peri View GUI Main Screen as shown in Introduction to PeriView on page 2 Click on the Application Management icon as displayed below Ed The Application Management screen appears as follows Application Management Cho
117. d or disassociate it from the phone line to which it was assigned started use the Terminate or Unassign Lines actions To redefine a configuration file for an application that has been assigned or started modify the configuration file terminate un assign any applications that have been assigned started and assign start the application with the modified configuration file Step 6 Modify the Application if applicable Typically a user modifies an application at a local drive designated for development purposes Once all changes to the application are complete and the application is recompiled regenerated it must be copied to the component where processing occurs during the Assign process Step 3 In the case of applications that have been assigned started prior to the modification the original version continues to execute until it is terminated un assigned To replace the original version of the application with the modified version for previously assigned started applications all assigned versions of the original application must be terminated if executing and un assigned from the locations to which it was assigned with the Terminate or Unassign Lines actions To process the modified application the application must be assigned with the Assign action Step 3 Page 142 Modify an Application s Configuration File if applicable Use the Application Configuration window to redefine a previously existing configur
118. d records fill out provided fields on the right Existing Mappings AddDelete Recods Link ID m Device Name Choose IVR mps 1 v Device Type Agent Name v Device Type Add Delete Agent Name Agent Name Agent Name Add IVR Cancel Save Close 2 Choose the IVR in the IVR drop down box Page 238 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center 3 To add a record enter the following information in the window and click Add Field Button Explanation The name for the device Device Type The device type for the registered device You can also quickly add or change information by typing directly in the grid in the Existing Mappings area To delete a record enter the following information in the window and click Delete Field Button Explanation The name of the device to remove Device Type The device type to remove You can also quickly remove records by clicking the record in the grid and clicking Delete To add another IVR click the Add IVR button and repeat steps 2 and 3 Otherwise click the Save button Page 239 PeriView Reference Manual TAPI SCCS Connection to the IVR Use these windows to add or modify connections from CSTAPI to the IVR Cr These windows appear if you are configuring the IVR SCCS Integration package Pr IPML Configuration 192 168 62 110 TAPI SCCS Connection to the IVR Add or modify an
119. dby Mode Use this option when configuring a Standby Application to be used in conjunction with a web application that has been configured as linked When you start the Standby application with the Application Management tool a VENGINE process starts without associating it with a specific application Use Standby mode when a phone line is configured for an Internet application but the specific application that is to run on the line eventually is selected from a menu This procedure encompasses the following actions e The Standby application is configured as a Main application with Standby enabled Then it is assigned and started at one or more locations e To enable a web application to run at Standby locations assign a specific web application which has been configured as a Linked application to the component where the Standby application has been assigned and started At that point the web application is enabled to run on the phone line to which the Standby Application has been assigned e At some point someone selects the application that actually is assigned to a Standby location from the initial menu Applications listed on the menu represent those applications that have been configured as a linked applications and assigned to a component see above Page 90 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration Error Trapping Mode Typically if a condition is generated in an application and the appli
120. distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support P0602566 Ver 2 7 Table of Co Table of Contents Preface 6 568 52S EN S
121. down list 3 Modify the parameters as required Refer the Detailed Description of the Add Data Provider screen section for more details Page 186 P0602566 Ver 2 7 MPS Control Center 4 Click on the ADD button under the first list on the left hand side to add the new Service MMDP to the list of Data Providers The following screen appears with the Service MMDP displayed in the list of Data Pro viders sq MPS Manager Data Provider Configuration Tool UNITEDSTATES MMDP_HOST1 MMDP_SERVICE1 aa MMDP_SERVICE1 P0602566 Ver 2 7 Page 187 PeriView Reference Manual Removing Data Provider To remove a Data Provider from the Data Provider s list click on the REMOVE button under the first list on the left hand side The following screen appears Remove Data Provider x Remove Data Provider Select an action to be applied to systems that are monitored by the removed Data Provider BANGALORE is monitoring systems BANGALORE Stop Monitoring Monitor by parent Data Provider UNITEDSTATES v Monitor by other Data Provider MMDP_SERVICE1 v Done Cancel 1 To remove the Data Provider from the list click on DONE A pop up win dow appears with the warning message displayed as follows Warning Confirm Remove Operation x A Once this data provider is removed it s associated systems will no longer be monitored Do you want to continue Cancel 2 Click on OK to remove the Data
122. e Enter an integer that represents the maximum number of traceable debugging levels Default is 128 e Debugging Breakpoints e Paragraph This value defines the first debugging breakpoint in the application s source code The system default is no breakpoint Enter the Paragraph Name or Number that serves as the initial debugging breakpoint All subsequent debugging commands are entered interactively P0602566 Ver 2 7 Page 99 PeriView Reference Manual Page 100 Once you have defined all diagnostic options for this application you can select Defaults to set the parameters back to their default values When you have defined all options you must select Save in the Configure Application window to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 Vocabulary Options Use the Vocabulary category of configuration options to define vocabulary and speech specific parameters Vocabulary options are categorized as Vocabulary Option Modes Timeouts and Prefixes KL Application Configuration Application kingbird Joptvypsimps20t apps BOAMAIN vex Configuration kingbira Joptypsimps201 apps BOAMAIN acy Application Type Main Configuration Type custom v Summary Execution Data Processing Host Communications Diagnostic Vocabulary Shared Libs Modes Timeouts Speech Parsing oo Caller Me
123. e names of the eight most active linked applications display in descending activity order at the remaining points beginning at Points 5 A total of twelve points graph display e Ifyou select 10 and define eleven critical applications the eleven critical applications display play in a predefined order beginning at Point 3 No other linked applications display because the value 10 was exceeded by the number of critical applications A total of thirteen graph points display Page 164 P0602566 Ver 2 7 Status Tools Choose to show 10 points 20 points or a specific number of points as the maximum number of non permanent graph points e The default number of points is 10 If you select 10 the graph actually displays twelve points as Point 1 amp Point 2 are always present e The minimum number of points that you can define is 3 If you specify 3 Point 1 amp Point 2 displays information about the main application The 3rd point displays only the most active linked application unless one critical application is defined In that case no non permanent linked applications display It is important to understand that the number of points you select to display affects the readability of the graph Ten 10 is the default because a twelve point graph displays information in a comfortably readable format Readability is indirectly proportional to the number of graph points Readability decreases as the number of graph points i
124. e Please hold on If you enable delay disconnect delivery the application continues to play the message Please hold on while waiting for a message from the host or CCM even though the condition disc arrived Disable Delay Disconnect Delivery An application responds immediately if a condition disc arrives and stop playing the message Please hold on even if itis waiting for a host or component message Default P0602566 Ver 2 7 Application Configuration mi Enable Delay Disconnect Delivery An application ignores the condition disc until the next CCM or host command is received The application continues to play the message Please hold on while waiting for a host or CCM command even though the condition disc arrived You should not enable this backward compatibility mode unless your application does not execute successfully with the parameter disabled e Conversion of Low Values Into Spaces in Map Fields This parameter determines whether low value constants non printable characters are converted to spaces in map fields mi Enable Conversion Low values are converted to spaces in map fields Default a Disable Conversion Low value constant is inserted in map fields e Conversion of Attributes Into Spaces in Map Fields This parameter determines whether the attribute bytes in map fields retain their definition or are converted to spaces Disable Conversion Attribute bytes retain their definition in map fie
125. e Status graphs pie stacked bar bar You can monitor phone line status for any component or main application configured for the domain displayed in the workspace Linked Application Status Bar graph You can monitor phone line status and linking activity only for a currently executing main application and its associated linked applications configured for the domain displayed in the workspace A currently executing applications has been assigned started and displays as green application tree object Applications are assigned and started with the Application Manager tool Refer to Introduction to Application Management on page 109 Component Span Status You can monitor the status of digital spans for any component defined for the domain displayed in the workspace Component Host Status You can monitor the status of external hosts for any component defined for the domain displayed in the workspace Page 147 PeriView Reference Manual Page 148 Tree Objects Without Phone Lines Phone Line Status graphs display information about the physical state of phone lines for a specific period of time Therefore you can only launch graphs with tree objects that are either configured with phone lines or are associated with a specific application which is assigned to phone lines For information about specific phone line states see Phone Line Status on page 150 You can not launch a graph with a tree object that is not configu
126. e application name Line objects represent the phone line that are associated with the application fe line 1 P0602566 Ver 2 7 Page 117 PeriView Reference Manual Page 118 Types of Applications The network requires a variety of applications to support call processing applications The application itself plus its configuration parameters determine the role an application plays in this process Although some configuration parameters can be defined within an application s executable file vex each executable file is associated with a configuration file acfg which defines configuration parameters Initially an application is configured as either Main Linked or VXML Application Type Description Main Copied to the component assigned to lines and performs specific call processing or administrative functions Can link to other applications for interim processing functions Defined by Execution Type and other configuration parameters Linked Copied to the component but not assigned to phone lines and performs interim functions that can be shared among main applications Must be assigned to the component before the main application s which links to it begins to execute Files must remain on the component until the last occurrence of a main application that links to it is un assigned Identified by the link icon that displays alongside the application s name in APPMAN windows when ap
127. e following screen appears w T You can also launch the Add Data provider screen by clicking on the ADD J button under the first list on the left hand side of the MMDP Configuration tool screen Note that all the screens corresponding to the functionalities available with the MMDP Configurator can be launched either by right clicking on the Data Provider or by clicking the respective buttons P0602566 Ver 2 7 Page 183 PeriView Reference Manual This is true for the Remove Data Provider Add Monitored System Remove Monitored System Create a Data Provider Connection Remove Data Provider Connection functionalities Add Data Provider x Add Data Provider Specify characteristics of new Data Provider Name of new Data Provider Host IMMDP_Host1 Data Provider Type Consolidation Workstation v Import Existing Configuration NOTE Clearing this check box will overwrite existing configuration Service Data Provider aE Add Cancel 3 Choose the Consolidation Workstation radio button to add the Consolidator Data Provider 4 Check the Import Existing Configuration checkbox if you need to support data replication on multiple consolidators If you do not check the Import Existing Configuration checkbox clicking on the Add button will rewrite the currently existing configuration data on a newly added consolidator with the default configuration data T 2 U 7 5 Modify the parameters in the screen as requ
128. e information about the environment in which you are monitoring activity For information about OSCAR resource processing refer to the OSCAR Reference Guide You can display phone line status for single or multiple components and applications in a pie bar or stacked bar graph You can launch the Linked Application Status bar graph only for a single currently executing application Phone line status updates at a pre defined interval set in the Peri View Data Provider as a percentage of phone line usage or in absolute numbers of lines You can launch multiple graphs consecutively Each graph displays in its own window functions independently of other graphs and can be assigned unique graph properties The windows can be moved resized or iconified Once you launch a graph it continues to monitor activity even while iconified The iconified graph continually polls components and alerts the operator to potential problems by emitting a beeping sound and displaying a flashing movement if so configured when the system being monitored does not respond The graph can be selectively restored to size to view activity then iconified while maintaining a perpetually active state P0602566 Ver 1 5 Status Tools Working with the Status Tools P0602566 Ver 1 4 You can select any of the Status tools which include Phone Line Status graphs Linked Application Status graphs Component Span Status and Component Host Status Phone Lin
129. e inquiry response period for the host and component not the user An application executes in Web mode only when Web mode is enabled When the time interval is exceeded the application receives the condition vxrto which terminates the call if the condition is not handled Enter the maximum number of seconds for the Message Timeout The value for Message Timeout must be greater than the value for Resource Errortimeout otherwise the application receives a vrto condition before the Intermediate Timeout Message is played Kill Timer The kill timer sets the amount of time that an application can remain active after a soft termination signal is issued The application terminates when the maximum time interval is exceeded Set the kill timer to a specified number of seconds Default is 600 Resource Inter The Resource Intertimeout parameter determines the interval during which the Intermediate Timeout Message is played This parameter applies to the inquiry response period for the component not the host or the user This parameter is disabled assigned a value of zero by default To enable this parameter enter the number of seconds at which to set this timer When the timer expires the application receives the condition intertimeout and the system plays the Intermediate Timeout Message Please hold on to the caller This message can be redefined at the Execution Option Intermediate Timeout Message The message is only played if
130. e lines in a Connected state are able to link to other applications The first graph point displays the same information that you see from any Phone Line Status graph Basically Point 1 is a stacking bar graph that displays phone line status for the main application On the Linked Application Status Bar graph all other graph points show only applications that are in a Connected phone line state P0602566 Ver 2 7 Page 161 PeriView Reference Manual Page 162 Point 2 Main Application Connected phone line state The second graph point indicates the total number of lines on which the main application is currently executing in a Connected state This bar is always green On the graph this point is labeled Main e When this application is executing on all lines and has linked to none this point equals the activity in a Connected state at Point 1 Conversely when this application is linking to all applications no bar displays at this point e When this main application links to other applications linked application activity displays at the remaining graph points The activity at this point Point 2 plus the activity of all linked points starting at Point 3 equals the activity in a Connected state at Point 1 When there are fewer graph points displayed on the X axis than linked applications you cannot view all linking activity e When every instance of the main application has linked to other applications the
131. e the Tree 004 115 Tree Object Information 00204666 hee he tails ee 116 Types of Appleations o5 act yi te ee ee ee 118 Types of Phone Lines 34u2avew end eee Oe hee ey Bs 119 File Location Requirements 0 000 120 Application Management Actions 00005 122 ASSION ACION wos 6544 5 Moses ae doa sae ewes haw Des 123 Assign Start Order s2 52 4 en yD os Bea Pee eee 123 Configuration File Requirements 123 Assign Lines Window Icons 005 123 Start the Assign Lines Action 00 124 Assign Lines Progress 00 eee eee eee 125 Start and Restart Action 2 2 0 0 eee eee eee 125 Start Restart Order 22 3 a2 ee ee kee eee oes 125 Configuration File Requirements 125 Start and Restart Window Icons 125 Start or Restart Lines Action 0 126 Start and Restart Lines Progress 127 Terminate or Unassign Action 00 000 127 File Maintenance lt 3 s ox Al ra a a Sah A E a 127 Terminate Unassign Window Icons 128 Start the Terminate or Unassign Lines Action 128 Window Icons 0 eee eee eee ee ene 129 P0602566 Ver 2 7 Page v PeriView Reference Manual Terminate and Unassign Actions 129 Select Terminate Unassign Options 129 Terminate and Unassign Lines
132. e the advanced properties like Fault Priority Fault Priority Click Configure to change the fault priorities Configure OK Cancel Apply 4 The Fault Priority Modifier provides a Graphical User Interface GUI to change priorities of faults used by PeriView PeriView handles excep tions as faults Each fault has a priority when it is generated occurs To configure the fault priorities for the selected user click on the CONFIG URE button Page 42 P0602566 Ver 2 7 5 Fault Priority of User user 1 User Manager Click the Fault Priority column atthe row that you d like to change the fault priority Modified Fault Priori Fault ID DEFAULT 1211 Description Node state is up DEFAULT 1212 Node state is down DEFAULT 1213 Node state is unknown DEFAULT 1221 Component state is up DEFAULT 1222 Component state is down DEFAULT 1223 Component state is unknown DEFAULT 1231 Process state is up DEFAULT 1232 Process state is down DEFAULT 1233 Process state is unknown DEFAULT 1241 Application state is up DEFAULT 1242 Application state is down DEFAULT 1243 Application state is unknown DEFAULT 1801 The login data provider connection was broken DEFAULT 1802 Reconnection failure to the login data provider
133. e with multilingual vocabularies It specifies the language in which a particular vocabulary item is to be spoken at run time T AA Once you have defined all vocabulary options for this application you can select Defaults to set the parameters back to their default values gee a s gt When configuration of all categories of options is complete you must select Save in j the Configure Application window to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 P0602566 Ver 2 7 Page 103 PeriView Reference Manual Configure VoiceXML Applications Page 104 VoiceXML applications can reside on separate systems and are accessed through Uniform Resource Indicators URIs like web pages on the Internet Only the configuration file acfg is defined and kept on an MPS node Once a VoiceXML application configuration file is defined and saved the application can be assigned started etc like standard PeriProducer applications Identify the Application to Configure You can load a VoiceXML file using PeriView in the following ways e Specify the file location of the vxml file or e Specify the URI of the vxml application In the Application field of the Application Configuration window specify either the location of the file or the URI of the VoiceXML application For example Specify the location of the file as follows Applica
134. eated before the assign process continues Press OK to continue e If you selected a PeriProducer application it is configured using the values specified in the executable file vex and default values for all options that have not been explicitly specified e Use the Terminate or Un Assign Lines action to un assign the application e Open the Application Configuration window modify the configuration Page 109 PeriView Reference Manual file save the file and select Assign Start to assign the application with the configuration you saved For additional information see Application Configuration on page 63 Enter Locations Information You must select the locations to be assigned in the Locations scrolling window The Assign action is not applied to locations that are listed but not selected Any location listed in the scrolling window can be selected deselected or removed from the display When you select a main application in the Applications scrolling window you can select phone lines in the Locations scrolling window When you select a linked application you can select only components not phone lines To Add Locations to the Locations Window e Select deselect any item in the Choose window either from the Filter or Tree tab e If choosing from the Filter tab To select more that one item hold the CTRL key while clicking To select a series of items hold the SHIFT key while clicking e If choosing fro
135. ed e move 1234 to A where A is an array without specifying an array index Disable backward VPS compatibility Default v Enable backward VPS compatibility You should not enable VPS Compatibility Mode unless a legacy application does not execute successfully with this parameter disabled e Close Databases After Each Call HSAM and ISAM database files can either remain open or be closed when an application restarts disconnects and recycles This option allows for backward compatibility q Disable database files from closing after each call HSAM and ISAM database files remain open when the application restarts This option saves significant overhead Default i Enable database file closing after each call HSAM and ISAM database files close when the application restarts You should only enable this backward compatibility mode when your application does not execute successfully with the parameter disabled This may be a solution for the problem that exists when all database related calls fail You can initialize erase or get the status of database files at the VSH tool s System menu e Unload Statistics After Each Run P0602566 Ver 2 7 Page 75 PeriView Reference Manual Page 76 The VSUPD process polls MPSs for application statistics in 15 minute intervals Further you can configure applications to pass application statistics to VSUPD each time a call terminates e If all application statistic
136. eference Manual Component Description VAPI A VAPI Voice Application Programming Interface component is associated with the CTI product line VAPI components make up the connection between VRU Voice Response Unit applications and the CTI Server The CTI Server can be the CallSPONSOR Server CSS or the vendor s server VAPI component s include GTS VAPI Genesys Tserver The VAPI and GTS TLS interface provides a set of request messages that can be used by applications to access the Genesys Tserver s services TMSCOMM The TMSCOMM component provides network control and telephony bridging functions across components and nodes ina Processing Server environment Page 6 P0602566 Ver 2 7 Working with PeriView Start PeriView and Login Client Based Startup Start client based PeriView by selecting Start gt Programs gt Avaya gt PeriView GIN Administrative Tools Command Prom P Windows Catalog Windows Update fa Notepad IT Accessories rE Administrative Tools Aa Services fan Apache HTTP Server 2 2 I PrintMe Internet Printing gt Z7 Peri Producer IE Startup gt amp Peri Studio ian Xmanager Enterprise 3 b kia PeriDefiner iy Adobe Reader 6 0 PERIdoc amp Internet Explorer SS Outlook Express g Remote Assistance PeriReporter All Programs Browser Based Startup Start browser based PeriView in the following manner Use the URL http lt your
137. eferral Activity can be in one of the two following states e The lines are in the process of referring to operators e The callers are interacting with operators Busy Purple The monitor detects the MPS phone lines are in an in service busy state and not able to take calls Down Red The monitor is able to contact the MPS phone lines but detects the lines are not able to receive calls indicating that these lines can be faulty No Answer Blue The line is Idle and the state is set to no answer P0602566 Ver 2 7 P0602566 Ver 2 7 Phone Line State Unreachable Color Black Status Tools Description Phone line status has been queried for its state and no message has been received by the Monitor basically a missed response Also it could mean that SRP did not respond to information about the phone line from the Monitor The Monitor needs to query SRP about how it should contact the CCM Call Control Manager process before it can actually contact CCM Page 151 PeriView Reference Manual Phone Line Status Graph Display Page 152 A Phone Line Status graph monitors the physical activity state of phone lines for applications or MPS components A phone line can be in any one of seven activity states Connected Ready Referring Busy Down No Answer and Unreachable Monitor By Line M connected LlReady Referral Mi Busy BB own BB io Answer W Unreachable You can launch gra
138. efining filtering properties e g display alarms only from the specified nodes or components etc You can apply filters to both live and logged alarms You define filtering properties at the Alarm Filter menu button wl You can also save custom made alarm filters for later use P0602566 Ver 2 7 Alarm Viewer Creating a Filter There are two ways to define an alarm filter Simple Filter or Advanced Filter Simple filter is designed for most users needs and can filter alarms by general alarm properties such as component process severity and alarm number Advanced Filter has more filtering parameters such as alarm frequency number of times generated within a set time period host number and node Advanced Filter also allows you to perform an action a command which can be expressed on a single command line when a specified alarm condition occurs Simple Filter To create a simple filter select the desired filtering criteria and click the Add to Filter button The filter statement appears in the Filter Set section of the window Add to Filter Reset All Filter Set lt producer alarmd gt producer atte gt producer BoAsq DbQ1 gt producer BoAsq Db02 gt producer ccm producer ccoma gt producer commgr gt 1 producer configd producer confmgr gt producer co hout lt producer consoled producer htmls producer htmls
139. elected group The Privileges tab displays the plugins available to the group along with the description for the plugin Group Test_engineers The available Plugins are as listed PluginName PluginDescription AlarmFilter AlarmFilter pa UserManagerPlugin UserManagerPlugin Remove OK Cancel Apply Page 54 P0602566 Ver 2 7 User Manager 4 To add a plugin for the selected group click on the ADD button rr Add PeriView Plugins Add PeriVview plugins from the list PluginName Plugin Description AlarmViewer AlarmViewer AppConfig AppConfig 25 App an AppMan Ae ClusterConfigPlugin ClusterConfigPlugin Bl Hoststatus HostStatus EFE IPML ConfigPlugin IPMLConfigPlugin di i OK Cancel 5 Choose the plugins that you wish to add for the selected group Click OK The plugins are now available to the group and are displayed in the Privileges tab Group Test_engineers The available Plugins are as listed PluginName Plugin Description pi AlarmFilter AlarmFilter SS AppMan AppMan pa UserManagerPlugin UserManagerPlugin Add Remove OK Cancel Apply P0602566 Ver 2 7 Page 55 PeriView Reference Manual 6 To remove a plugin select the plugin which you wish to remove for the selected group and click on the REMOVE button A pop up dialog appears asking you to confirm that you wish to remove the plugin
140. emove Selected _Remove Selected Host to start f y Local Node process Update Port g Y Automatic Comment Out Priority Command Line trip itead vmm com c admin com c tms s 1 commgr Status Configuration data has been loaded The VOS Configurator provides a Graphical User Interface GUI to configure the vos cfg file This file is located in SMPSHOME mpsN etc vos cfg The VOS Configurator can e Add new processes e Remove existing processes e Update existing processes e Comment Out existing processes Page 206 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center VpsHosts Configuration VpsHosts Configuration 164 164 8 222 General VpsHosts File The vpshosts file identifies the components that will be configured on the system This file is used to define the location of components Add New Component 1 number Remove Selected Node Po Local Node name Update tmscomm Type Comment Out Type tmscomm tmscomm cess cess Restore Save Close Status Configuration data has been loaded The VpsHosts Configurator provides a Graphical User Interface GUI to configure the vpshosts file This file is located in SMPSHOME mpsN etc vpshosts The VpsHosts Configurator can e Add new components e Remove existing components e Update existing compo
141. ent variable with a value to append prepend or overwrite SRP s value for that variable If the variable is not defined in SRP s run time environment then it is added to the run time environment for the application being configured The set of environment variables is saved along with all other options in the application s configuration file ac fg Environment variables and their actions are set at run time in the order in which they are listed in the Environment scrolling window You must specify the name of the variable the value by which the variable is modified and the action associated with the modifier append prepend overwrite e Action Select from Append Prepend Overwrite This action allows you to modify the variable that you specify It determines the relationship between the variable and modifier which you specify at the following two prompts Variable Name and Value Default is Append e Variable Name Type the name of the variable to add to the list e Value Type the environment modifier This value either appends prepends or overwrites the variable specified at the previous prompt Variable Name based on the Action you select e Apply Select Apply to add the modified environment variable to the Environment scrolling window No action is taken until you select Apply e To Remove environment variables from the scrolling list press Edit and select Remove Choose between Selected or All e Selected All
142. er Boo Grae u Hest Faroe fale Machine ID Eus Scvancedt Canel Save Cine The attributes displayed in the Telephony Link Server Interface window change depending upon the switch type selected by the user Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task Page 217 PeriView Reference Manual 4 To delete a link a Choose the link in the Select the Logical Identifier box and click Delete IPML Configuration 192 168 62 110 Telephony Link Server Interface Configure Telephony Link Server Use Advanced button to see more options Switch Configuration Switch IP Address 164 164 3 212 Application ID tlsdefault Customer No D Port Number Host Name Lanlink Machine ID SLI6 Cancel Save Close Status 5 Enter information in the window using the following table Field Explanation S Switch IP Defines the hostname of the machine where the Address Telephony Link Server is installed The Telephony Link Server connection port Application ID Usually the host name of the machine running the Telephony Link Server Customer No The PBX customer number defined in the Customer Data block Allows numbers 0 through 15 The host name for the Meridian Link MLSM Machine ID The PBX M1 machine name Default is SL16 Page 218 P0602566 Ver 2 7 MPS Control Center 6 Click the Advanced button Pf IPML Con
143. er the following information in the window and click Add No of Records The number of devices that will be entered into the table The starting phone line number The starting device number Device Type Sets device type for the registered device You can also quickly add or change information by typing directly in the grid in the Existing Mappings area 4 To delete a device enter the following information in the window and click Delete No of Records The number of devices that will be removed from the table The starting phone line number The starting device number Device Type Sets device type for the registered device You can also quickly remove records by clicking the record in the grid and clicking Delete 5 To add another IVR click the Add IVR button and repeat steps 2 and 3 Otherwise click the Save or Finish button Page 242 P0602566 Ver 2 7 MPS Control Center TAPI Connection to the IVR Use this window to add or modify connections from CSTAPI to the IVR u T gt These windows appear if you are configuring the TAPI Integration EG IPML Configuration 192 168 62 110 TAPI Connection to the IVR Add or modify an existing IVR by specifying an IVR name and number of a processing server gt New IVR IVR Host Name ra Existing IVR Select an Existing IVR mps 1 X Delete Ada Modify lt Back Skip Close 1 To use an existing I
144. er where the server sends statistics about the agent over the period set in Symposium Application Port number where the server sends statistics about the application over the period set in Symposium Skill Set Port number where the server sends statistics about the skillset over the period set in Symposium Server Site IP Address The IP address of the SCCS server P0602566 Ver 2 7 Page 227 PeriView Reference Manual Server Site Port The SCCS server port that receives statistics Multicast Host IP The IP address of the multicast group The PBX M1 machine name Remote ORB The CORBA lookup application to use either Orbix or Visibroker 2 Click Save to keep your changes 3 If you need to enter another CSRSM link server repeat steps 1 through 3 Otherwise click the Next button SCCS Server Connection to Send Data Only Use these windows to specify the new or existing TAPI link server to associate with the Symposium Call Center Server T 7s These windows appear if you are configuring the VR SCCS Integration package ps og Ff IPML Configuration 192 168 62 110 SCCS Server Connection to Send Data Only Specify new or select an existing logical identifier that will be associated with the server New Link Enter a Logical Identifier Existing Links Select the Logical Identifier tapisccs r Page 228 P0602566 Ver 2 7 MPS Control Center 1 To use an existing link
145. erence Manual For information about types of phone lines see Types of Phone Lines on page 119 Icon Type Linked Initialization cd Bl Application BF No Restart During Reboot T Administrative Component MPS Green Red Black Call Processing Physical Line Phone Line Green Blue Yellow Administrative Logical Line D ca m D Start or Restart Lines Action Regardless of the method you use to launch the Start or Restart Lines action e Designate and expand a domain if applicable e Initiate the Start or Restart Lines action by clicking the checkbox next to the appropriate action Action _ Assign Start Restart Terminate Unassign Reorder Page 126 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview When you begin the Start or Restart Lines action from a selected tree object it displays with predefined application and locations information An application can execute in either IVR mode voice or Web mode Internet depending upon the configuration parameters associated with the application Start and Restart Lines Progress The rate at which applications are started or restarted displays to the screen in the form of a Progress Box As the indicator bar progresses from 0 100 the name of the application and the location to which it is being assigned started or restarted displays in the window The Start and Restart Lines process can be halted
146. ers from the lists and click on REMOVE A pop up window appears with a warning message displayed as follows Warning Confirm Remove Operation x A Once this connection is removed Data Provider UNITEDSTATES will no longer consolidate BANGALORE or any of its monitored systems To see BANGALORE s monitored systems in the Topology Tree you will need to connect to that data provider directly Do you want to remove the connection to BANGALORE 2 Read the warning message and click on OK to remove the connection Page 191 PeriView Reference Manual Adding Monitored System To add a monitored system to the monitored systems list select a Data Provider from the first list on the left hand side and then click on the ADD button under the second list on the left hand side of the screen The following screen appears Monitor new system gt x Monitor new system Specify the name of the system that the selected Data Provider should monitor Monitor System Name IMPS Add Cancel 1 Specify the name of the system and click on the ADD button The newly added system appears in the monitored systems list as follows ES MPS Manager Data Provider Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships Data Providers Hierarchy View Properties BANGALORE peri BANGALORE gt Monitored Systems in 30 BANGA
147. etting User Privileges 4 vosaliie nosh che wopet eas 36 Membership Management 0 00000 39 User s Advanced Properties 0 eeeeeeee 42 Detailed Description of the Fault Priority of User screen 44 S tting Pass wOttewn ovens ceed giee ave Boe w as CLES eas 45 Configuring Global Properties 00 46 Detailed Description of the Global Properties screen 46 User Manager Group Tab 0 0 ee eee eee 48 Adding anew Group 0 ee eee eee eee eee 48 Remove a Groupi si on yas ay ae ie als ade Mee Baa OS 50 Setting Group Properties 26 00 40 ee ne lee 51 Setting Group Provileges o eids 0452 Sede ee eileen es 54 Member Management 24 094504 alae ieee So hedes 57 Group s Advanced Properties 0 0002 ee aes 60 Application Configuration c cece cece eee 63 Launching the Application Configuration Plug in 64 Introduction to Application Configuration 65 Configurations Options 0 eee eee ee eee 65 File Requirements a3 aneidses pedis ake ewes 65 Configure Standard Applications 66 Application 4s s echeved dae ears Bob ee hg A 66 Application Type lt s24 00e 24640 he Pew orev tes os 66 Configuration Type ss v3 2 che eoeesen sd sre eee 66 Configuration Options 0 0 e eee 66 Saye or Deploy seach eh E fats ae oo kote ot 66 The Application Configuration Window
148. ewer GUI e Default alarm log files in alarm filter are displayed in the order in which they are selected in the Logged Alarms Filter Page 250 P0602566 Ver 2 7 Alarm Viewer Source of Alarm Information P0602566 Ver 2 7 The Alarm Viewer receives alarm text messages from alarm daemons alarmd that execute on nodes to which the Viewer is currently connected Alarm daemons are node specific A single alarm daemon collects alarm information for all alarms generated on a node This information is then written to component specific default alarm log files for the components that reside on the node For additional information about alarm log files see Default Alarm Log Files on page 251 Alarm definitions are stored in the alarm database which is node specific and should contain alarms for all components configured for the node Each node s alarm database resides in the following locations Solaris SMPSHOME common etc Windows 2000 3MPSHOME common etc Live alarms display as they are received from alarm daemons alarmd Logged alarms display from the file in which they have been recorded The Alarm Viewer can display Live Alarms and the default Alarm Log Files While live alarms display as they are received you must select alarm log files for viewing before you can view them Use the View menu button to select the type of alarm log files to view When logged alarms display the log file path name is identified with the t
149. figuration 192 168 62 110 Telephony Link Server Interface Advanced options Advised to be configured by advanced users Setting Timers Poll Interval Debug Protocol Request to Timeout 7 Enter information in the window using the following table then click the Save button Poll Interval Number of seconds to wait between polls Allows values 10 through 120 Request to Number of seconds before a request times out Allows Timeout values 10 through 300 8 Click the Save button again E s Currently IPML supports multiple link servers configuration which means that the J user can configure multiple tls hdxls rsmls tapils ls means link server P0602566 Ver 2 7 Page 219 PeriView Reference Manual CCT IVR Integration Use these windows to configure the IPML Service Provider package m7 These windows appear only if you are configuring the IPML Service Provider To Integration package G IPML Configuration 192 168 62 110 IPML Service Provider Interface for CCT Configure ipmlsp on IPML Server New Link Enter a Logical Identifier Add Existing Links Select the Logical Identifier cct v Modify Delete Back Skip Close 1 To use an existing link a Choose the link in the Select the Logical Identifier box and click Modify b Go to step 2 Or to add a new link to use a Type aname in the Enter a Logical Identifier box and click Add
150. for the selected group 5 Of Are you sure to remove the selected plugin s Java Applet Window 7 Choose YES to remove the plugin temporarily or locally 8 Click OK or APPLY in the parent screen to save the changes Page 56 P0602566 Ver 2 7 User Manager Member Management To view add remove the members for a selected group proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details Choose the Group tab 2 Choose a Group from the list displayed in the Group tab and click on the Properties button 3 Click on the Members tab to view the members of the group The Members tab displays the users that are the members of the selected group Group Test_engineers Properties Privileges Members Advanced Group Test_engineers has members User Full Name Description est User useri Testing User Manager Add Remove Detail P0602566 Ver 2 7 OK Cancel Apply Page 57 PeriView Reference Manual 4 To add a user to the group click on the ADD button The Membership Management window appears E Member Management for Group Test_engineers User Full Name Description Administrator System Admini Periview System Administrator peri Standard User Peri iew Standard User OK Cancel 5 Choose the users that you wish to add to the selected group Click OK
151. g to that application are displayed in the Applications display area as shown below Applications Option Value pplication input parameter text ytes per counter for statistics mode 2 lose databases after each call mode Off ondition counter 64 iu OE Ws E 4 Define the Termination Type Termination type allows for either the abrupt hard or delayed soft termination of a call in progress when an application is to be terminated When applications are terminated abruptly any calls that are processing are cut off Alternatively you can delay termination until either the currently processing call completes its execution cycle or the kill timer limit has expired whichever comes first P0602566 Ver 2 7 Page 113 PeriView Reference Manual To define Termination Type When an application may need to be terminated you can select the termination type Soft Terminate is the default To select Hard Terminate check the box in the Options field Select or Soft or Hard Terminate Default is Soft e Soft The call in progress if any is allowed continue up to the value defined for the kill timer The call either terminates naturally within this period or the application terminates the call when the Kill Timer value expires e Hard The call in progress is terminated abruptly not allowed to follow through to completion before terminating the application Page 114 P06025
152. generated Host Filter according to the external host to which the alarm applies This is used only when filtering for alarm messages that are specific to external host communications Frequency Filter according to how often an alarm occurs in a set period of time The alarm is not shown in the viewer until it exceeds the set threshold Time Since Filter according to when the last time the same alarm occurred The alarm is Previous not shown in the viewer until it meets the specified criteria Alarm Filter according to how often an alarm occurs Unlike the frequency setting Counts this setting has no time limit for which the number of alarms must occur to satisfy the condition gt gt Display every occurrence of an alarm starting at or after the specified threshold lt lt Display every occurrence of an alarm up until the specified threshold Every Display the every nth alarm message where n is the specified threshold For example if n is 100 only the every 100th occurrence of this alarm is displayed in the viewer P0602566 Ver 2 7 Page 261 PeriView Reference Manual Action on Success Action on Failure yo AS CF Advanced Filter Parameters Sheet 2 of 2 Perform an action if a generated alarm satisfies all of the previously defined filter criteria true Generate a true event recognized by the alarm filter false Generate a false event recognized by the alarm filter print Print the
153. ges color from red to green when all applied edits have been saved For additional information see Save P0602566 Ver 2 7 Application Configuration on page 72 The selected shared libraries that are actually copied from their source directory to the MPS depend on the parameter Copy User Shared Libraries Host Communications Options Use the Host Communications category of configuration options to define communication modes between an application and its external host RX application Configuration Application kingbird optvps mps201 apps BOAMAIN vex Configuration kingbird optvps mps201 apps BOAMAIN acfg Application Type main w Configuration Type Custom X Summary Execution Data Processing Host Communications Diagnostic Vocabulary Shared Libs Modes v External Host Mirror Map VO v Wait _ Delay Disconnect Delivery v Convert Low Values to Spaces in Map Fields Convert Attributes to Spaces in Map Fields To configure Host Communications Options define the follow parameters P0602566 Ver 2 7 External Host Enable or Disable communication between this configuration of the application and an external host computer yi Enable External Host Communications Enable host communications if the application is communicating with an external host computer Default Disable External Host Communications Disable host communications if the
154. hange the password click Change Password Change Password Global Properties Configure the properties that apply to every user Configure 7 Choose the group members from the list Click on FINISH to create the new group The new group is displayed in the list on the User Manager screen P0602566 Ver 2 7 Page 49 PeriView Reference Manual pg User Management Administrators System Administrators Test_engineers Testing User Manager Users Users Group Remove a Group To remove a group proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose the Group tab in the User Manager window select the group s that you wish to remove and choose REMOVE Confirmation minien 3 Click YES to delete the selected group or click NO to close the window without deleting the group Page 50 P0602566 Ver 2 7 User Manager Cr When a group is removed from the list all the properties and privileges associated with the group are also removed Setting Group Properties To set the properties for a selected group proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details Choose the Group tab 2 Choose a group from the list displayed in the Group tab and click on the Properties button The screen appears with four tabs e Properties Allows to set the group proper
155. he Application Management tool This parameter applies only to applications that you configured as Administrative at the Execution Type parameter It is inactive when you select Call Processing as the Execution Type Typically administrative applications perform prerequisite initialization or maintenance functions needed for the successful execution of other applications These functions can include resetting a counter or reintializing shared memory This parameter allows for applications performing prerequisite functions to execute completely before the next application starts Page 86 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration Enable Wait for Exit No other application is assigned or started until this application completes its execution cycle Select this option for applications that perform prerequisite initialization functions to ensure that they complete the tasks on which other applications depend Default Applications enabled to Wait for Exit display with an initialization icon This icon displays in the Applications and Locations sections of the Application Management tool in the Locations section in the Application Management tool and in the Lines section of the Line Start Order During Reboot tool You must select Hard Terminate to terminate any application configured Wait for Exit Disable Wait for Exit Once this application starts subsequent applications are assigned and started witho
156. he User Manager window Page 29 PeriView Reference Manual D User Management e Use the list below to manage Periview users User Full Name Description Administrator System Administrator Peri view System Administ peri Standard User Periview Standard User user Test User Testing User Manager Properties r Password for To change the password click Change Password Change Password Global Properties Configure the properties that apply to every user Configure Page 30 P0602566 Ver 2 7 User Manager Remove a User To remove a user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Inthe User Manager window select the user s that you wish to remove and choose REMOVE Confirmation x Are you sure to remove the selected user s xes no Java pplet Window 3 Click YEs to delete the selected user profile or click NO to close the win dow without deleting the user profile m A When a user is removed from the list all the properties and privileges associated with oF the user are also removed The user is also removed from any groups it has membership of The user Administrator cannot be removed from the list of users P0602566 Ver 2 7 Page 31 PeriView Reference Manual Setting User Properties To set the properties for a selected user proceed as
157. he following conditions must be satisfied e The MMDPs must be able to establish a network connection between them e The MMDP that sends the update called the replicator has newer information than the MMDP that receives the update called the replicant If updates are done on a replicator and it is not connected to a replicant the updates are cached until such time when the replicator is able to connect Under most circumstances both machines will be up and running and replication will occur within one second Data replication in MMDP implies that the data stored and displayed through the clients PeriView is consistent and correct at all times To better understand replication consider the following scenario The user is using Peri View to connect to the MMDP UNITEDSTATES Additionally the user has a second instance of the Peri View client connected to the MMDP ISRAEL P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center In order to understand data replication in MMDP consider a scenario where in there are two MMDPs with the same configuration namely ISRAEL and UNITEDSTATES These MMDPs are configured through MMDP utility and recognize each other s configurations Launch the PeriView and connect to ISRAEL and simultaneously launch another session of Peri View and connect to UNITEDSTATES as shown below Page 195 PeriView Reference Manual As stated earlier if the user changes a configuration item on
158. he other as shown below 2 User Management a Restart csrsm periipmi 0 srp kingbird Terminate Unassign Reorder ptions Force copies Hard terminate Ignore line type ignore compat Re e fil Node periipmi2kadv Component css 1 Message Length 10 v at cicada Last Update Nov 12 2003 1 51 32 PM m apply z Cancel The Help Menu File Window Help Use the Help menu to learn the release version and date of PeriView currently being used Page 18 P0602566 Ver 2 7 P0602566 Ver 2 7 Working with PeriView The Navigation Pane The Navigation Pane offers a visual representation of lines clusters spans domains nodes components and applications Lines Line objects represent the phone lines that are associated with the application A component can have multiple lines assigned to it The line objects display as blue green or yellow when you expand them in the workspace A blue line indicates that the line is assigned a green line indicated that the phone line is assigned and running whereas a yellow line indicates that the line is vacant without any applications running Clusters A cluster is a collection of nodes These nodes contain various MPS components The clusters basically make the classification and identification of nodes easier Spans Span indicates a single digital connect
159. hen the application was assigned to the location When Unassign is selected as an action Remove is ena disabled by default Files are removed from the processing node when the Terminate last occurrence of an application is un assigned They vi Jnassign remain in the apps directory Options To enable file removal when the last instance of an application is un assigned from a location check the Remove option C Remove files An application s executable and configuration files vex and acfg are deleted from the processing node s apps directory only when the last occurrence of an application is unassigned from the location Terminate and Unassign Lines You can select Terminate Unassign or both Terminate and Unassign However you must select Apply before an action becomes effective You can select either a single action or a combination of actions and apply them to one or more locations Valid actions are described individually in the sections that follow When applications are to be terminated the termination type determines whether application termination is abrupt or delayed When you select Terminate in the Actions display area applications are terminated at selected locations one line at a time in the order in which they are listed The application can only be terminated by the user that assigned application with the exception of root By default applications Soft Terminate unless Hard Ter
160. hich may be registered in other countries Page xiii PeriView Reference Manual This page has been intentionally left blank Page xiv P0602566 Ver 2 7 N Oo OF FF WO ND Working with PeriView This chapter covers Introduction to PeriView PeriView Work Environment Start PeriView and Login Understanding PeriView Navigating PeriView Tree Objects and their States Browser based PeriView and the Java Cache PeriView Reference Manual Introduction to PeriView PeriView is the suite of graphical tools that you use for administration operation and control of the Avaya Media Processing Server Avaya MPS Series PeriView can be used to manipulate and view network activity and to develop and maintain applications in a GUI Graphical User Interface environment The palate of tools display on the tool bar when you log onto Peri View PeriView provides for distributive control over network activity It lets you define virtual environments and operate within them lolx User Administrator File Window Help Avaya Management Status Alarms Rakha aia Untitled Untitled Connect to connect to 192 168 108 107 168 108 107 connect to 192 168 108 107 Page 2 The Peri View plugins are as follows e Application Configuration The Application Configuration tool is used to create the file that defines an application s execution parameters and run time en
161. ide System Parameters Click on the menu MPSConfigurator on PeriView menu bar and select Advanced then Override System Parameters You can override the specific system parameters in the tms c fg file MPS Configurator cannot validate the overridden system parameters Therefore make sure that the overridden data is valid to avoid any undesired result Import a tms cfg from another node in the cluster x Import the tms cfg file from the node loscpcvs Click on the menu MPSConfigurator on PeriView menu bar and select Advanced then Import tms cfg When user has a cluster containing multiple nodes the user can import the tms cfg file from another node other than MPS Configurator starts with as needed Only the data associated with the MPS components of the node will be imported Any other data in the imported tms cfg file will be ignored Page 203 PeriView Reference Manual MMF Configuration a MMFConfigurator 164 164 8 222 MPS1 MMF File Configuration __Type_ mmfpath MMF File Applies To Load At Start v playback mmfiperi dtmt system LJ i Delete i Move Up moe Down Hote 1 The MMF files will be handled in the order that they appear in the table 2 Only the MMF files whose Load At Start is checked will be saved in the MMF configuration file The Multi Media File MMF Configurator provides a Graphical User Interface GUI to
162. ill display in the alarm log output To dis play all alarms in a log file select the default domain Avaya in the navi gation pane 2 Start the Alarm Viewer 3 From the main menu select Alarm Viewer gt Log Viewer Alarm Yiewer Wine Block Alarm 4 Select the node on which the alarm log file resides Select Node tms1000 v Contents of opt vps 5 Select the desired node component alarm log file alarm log files are typi cally in SMPSHOME common log for Solaris or SMPSHOME common etc for Windows Page 257 PeriView Reference Manual Filter Alarms Page 258 Alarm Filter Simple Filter jA Processes Components alarmd BoAsql DbQ1 BoAsq DbO2 ccm coma commgr configd confmgr conout consoled htmls12 htmls13 htmls14 htmls15 _j Info All Delete Add to List Severity Classes C Warning _j Alarm Q Mortel Networks o common lt ctx9 E mpsi lt MPSAP1 a E mpsi eng4 mps2 eng4 B mps11 tmsi1000 B mpsi3 tms1000 B mps22 tms2000 B mps31 tms3000 common lt qascn4 o common lt MPSAP1 a gt r Message Contains v Add to List Last Update Jan 14 2003 8 14 32 AM Use filters to control the alarms that display in the viewer window Although you can view all live and logged alarms you can specify the alarm information that actually displays in viewer windows by d
163. in the Application Configuration window Define the Application Type Configure the application as either Main or Linked The Application Type defaults to P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration Main when creating a default configuration with the Application Management tool To Define the Application Type Select Main or Linked The system default is Main Main Configures the file as a main application A main application performs a specific call processing or administrative function and can link to other applications during its execution cycle You can define Main applications with either default or custom parameters and assign them to either call processing or administrative phone lines depending upon their function To define a custom configuration for a main application select Custom as the Configuration Type page 69 and proceed to define individual configuration options page 66 Default application require no further configuration If you have completed your edits you must select Save to save changes to the file The symbol changes color from red to green when all changes have been saved For additional information see Save on page 72 Linked Configures the file as a linked application A linked application can be shared by one or more main applications which can link to them during their execution cycle Linked applications are assigned only to MPS components they are not assigned
164. in the individual Option Category windows and when your edits are complete you must select Save to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 Define Custom Configurations Individual configuration options are categorized as Data Processing Shared Libraries Host Communication Execution Diagnostics and Vocabulary These options can either be user defined or reset to their default settings on an individual basis To define a custom configuration and save the configuration file In the Application Configuration window either select a category of options from the menu tabs or select options individually at the Options Summary scrolling window Using the Options Category tabs Select Data Processing Shared Libraries Host Communications Execution Diagnostic or Vocabulary The category of options displays with a tab Refer to Configuration Options Categories on page 73 P0602566 Ver 2 7 a aan P0602566 Ver 2 7 Application Configuration e Using the Options Summary scrolling window Select an option in the Options Summary scrolling window e Choose Change Option to display the option category tab for the selected parameter Refer to Configuration Options Categories on page 73 e Choose Defaults to reset all the options in the summary to its default value When you define options in the individua
165. ing activity to display at that position the name remains on the graph until it is replaced with active linking information Typically linking activity displays at graph points in order of descending activity beginning with the third graph point The third point on the graph displays the name of the linked application with the greatest activity or most number of phone lines in a Connected phone line state The remaining graph points display linked applications in order of descending activity until all points on the graph are filled However you can designate specific linked applications to always display and assign them to permanent graph points beginning with the third graph point This ensures their names display at the specified graph points regardless of their linking activity These applications are considered critical applications The term critical application refers to an application that can be linked to from a main application and is always present on a linked application status graph The number of graph points that display and the critical applications that permanently occupy graph points are controlled at each graph s Linked Graph Properties window Unless all graph points are displayed not all applications to which a main application can link are represented by graph points Critical applications which are permanently assigned to graph points display even when they are inactive Use the scroll bar to view gra
166. inked applications display after the last permanent graph point However the total number of graph points will not exceed the number specified at this parameter unless a greater number of critical applications have been defined In that case no non permanent applications display The names of linked applications display dynamically at non permanent points in order of descending activity e Permanent points always display critical applications at specific graph points beginning with the 3rd graph point Permanent points are configured at the Critical Applications scrolling window Non permanent linked applications begin to display after the last critical application However the total number of graph points will not exceed the number specified at this parameter unless a greater number of critical applications have been defined Because critical applications always display on a specific graph point the actual number of linked applications that display can exceed the number you define at this prompt The following examples illustrate the interaction between permanent and non permanent points e Ifyou select 10 and define no critical applications the names of the ten most active linked applications display in descending activity order beginning at Point 3 A total of 12 graph points display e Ifyou select 10 and define two critical applications the two critical applications display in a predefined order beginning at Point 3 Th
167. ion Applies to Client based Periview Only xX Location 0 Y Location 0 Get Current Default Startup Dimension Applies to Client based PeriView Only Width 1024 Height 768 Get Current Default Language English x Country United States x OK Cancel 5 Modify the parameters as required Click OK to save the changes in the View Settings This saves the changes locally To permanently save the changes made click the OK button in the parent screen e Domain Name Displays the startup domain located in the navigation pane of the PeriView window Checking the VIEW TOOLTIPS check box ensures that the tooltips are displayed on the PeriView main topology nodes e Tab Location Displays the location of the tab on the Peri View desktop e Startup Location Displays the location Peri View will open on the monitor screen Client based only Choosing GET CURRENT will set the location to where the PeriView window currently sits The default location is X 0 Y 0 e Startup Dimension Displays the size of the PeriView window upon startup Client based only Choosing GET CURRENT will set the size to whatever the PeriView window currently is The default size is 1024 x 768 e Language Choose the language which Peri View will use to display Choose from English French and Spanish e Country Choose the country from the list This determines the country Page 33 PeriView Reference Manual where the selected language i
168. ion For domestic T1 systems each span can support 24 phone lines For European E1 systems each span can support 30 phone lines Domains A domain is a collection of components and nodes that represent either the entire MPS network or a portion of the network and display in as hierarchical tree structure in the workspace Tree objects display as green red or black when you expand them in the workspace The domain object represents all components in the MPS network When you manipulate a domain object you control network activity from the domain perspective and focus control of Peri View tools at the domain level The default domain is named Avaya Nodes Each node object represents a unique UNIX machine defined for the MPS network A node can be configured with a single component or as a PeriView workstation You can expand a domain or group object by node to display network activity from the node perspective and focus control of PeriView tools at the node level Components Each component object represents an individual component that is defined in the vpshosts file You can expand a domain or node object by component to display network activity from the perspective of its components and focus control of Peri View tools at the component level Page 19 PeriView Reference Manual Page 20 Applications Each application object represents a unique application which indicates the number of instances of the applicatio
169. ion applications at the Wait for Exit parameter in the Execution Options category in the Configure Application tool Administration applications that have been configured to Wait for Exit Ex display with an initialization icon After assigning an application with the Assign action it is important to use the Reorder action to check the default order and reorder the list if necessary Page 134 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview What affects the order of items on the list Initially the order of this list is determined by the order in which applications were assigned with the Assign action Once applications are assigned you can redefine their default assign start order As subsequent applications are assigned with the Assign action they are appended to the list in the Locations window To maintain the correct order check the list after assigning applications and reorder the list if necessary Where is the information stored When you assign a main application call processing or administrative with the Assign action information about the application is appended to the configuration file aseLines cfg This file identifies the list of applications that execute on the specified component and the phone lines to which they are assigned The aseLines cfg file resides at the following locations Solaris SMPSHOME component_typeN etc aseLines cfg Windows 2000 3MPSHOME component_typeN etc aseLi
170. ion of This Manual This manual contains eight chapters which familiarize you with the PeriView and 2 appendices that give detailed information on more technical topics Chapter 1 Working with Periview This chapter introduces you to the Peri View tool It helps you in understanding the suite of graphical tools that Periview offers to administer operate and control the Avaya Media Processing Series Avaya MPS Chapter 2 User Manager This chapter allows you to understand the working of the User Manager It also briefly explains the procedure to add delete accounts and change user group privileges and properties Chapter 3 Application Configuration This chapter helps you to understand the usage of the Configure Applications tool to create a file that defines the execution parameters and the run time environment for an application Chapter 4 Application Manager This chapter introduces you to the Application Manager also known as APPMAN tool It also helps you in understanding the usage of the APPMAN tool to manage applications in the network Chapter 5 Status Tools This chapter helps you to use the Status tools to monitor the activity in the environment It helps you in monitoring the application phone line status with a set of graphs that you launch using the tree objects Chapter 6 MPS Control Center This chapter introduces you to the rich set of tools provided by the MPS Control Center Chapter 7
171. ired Detailed Description of the Add Data Provider screen Name of new Data Provider Host Allows you to enter a name for the new Data Provider that is being created Data Provider Type Allows to choose between Consolidator and Service Data Provider types Add Clicking on this button adds the new MMDP host to the list of Data Providers present in the system Cancel Clicking on this button cancels the operation and returns to the MMDP Configuration tool screen Page 184 P0602566 Ver 2 7 MPS Control Center 6 Click on the ADD button to add the new Consolidator MMDP to the list of Data Providers The following screen appears with the consolidator MMDP displayed in the list of the Data Providers UNITEDSTATES a tobe i aw MMDP_HOST1 P0602566 Ver 2 7 Page 185 PeriView Reference Manual Adding a Service Data Provider To add a Service Data Provider proceed as follows 1 Repeat step 1 and step 2 from the Adding a Consolidator Data Provider section xi Add Data Provider Specify characteristics of new Data Provider Name of new Data Provider Host IMMDP _Servicel Data Provider Type O Consolidation Workstation Service Data Provider Parent Data Provider UNITEDSTATES v v Will this Data Provider monitor local components Add Cancel 2 Choose the Service Data Provider radio button to add the Ser vice Data Provider Select the parent MMDP for the service MMDP from the drop
172. itle of the Alarm Log File Viewer window Live Alarms Alarm text messages display as live alarms in the Alarm Viewer window as they are received from the node specific alarm daemons alarmd executing on the nodes to which the Viewer is connected Alarm Viewer can apply with an alarm filter so only the live alarms that pass the filter will show in Alarm Viewer The information that is recorded in alarm log files is subject to the live alarm filtering properties that were in use during logging You can view these files in the Alarm Log File Viewer window For additional information see View Live Alarms on page 255 Default Alarm Log Files A component specific default alarm log file is automatically created by each component as part of the initial boot up process This file contains a continuous record of all alarms for that component that were collected by the node s alarm daemon alarmd Alarms on a node log by alarmd based on the severities of these alarms There are three categories of alarm severities info warning and alarm Component specific default alarm log files are named in the following format Syntax info lt component_type gt lt component_number gt log Page 251 PeriView Reference Manual warning lt component_type gt lt component_number gt log alarm lt component_type gt lt component_number gt log Example Node is9507 contains two components common and mps107 e Alarms specific to
173. ive Administrative applications are designed for system maintenance and administrative data processing tasks that support call processing applications These operations can include resetting a counter or reintializing shared memory It is important that applications performing prerequisite functions both start and complete their execution cycle before applications that depend them see Wait for Exit start Administrative applications that you configure to Wait for Exit Ea display the initialization icon in the Application Management tool Typically administrative applications do not need to be assigned to phone lines that are equipped to process calls physical lines You should assign these applications to an MPS s logical lines lines that are not connected to any physical phone line leaving the lines that are actually connected to phone line ports available for call processing applications phone line icons in the Locations sections of the Application Management and blue or green icons in the Application Management tool El Logical phone lines display as blue green or yellow administrative Page 85 PeriView Reference Manual e Modes This group of options apply to execution modes and include Restart Wait for Exit Start on Reboot Web Standby and Error Trapping e Restart Mode Restart Mode refers to the ability of an application to repeat the call processing cycle for a new call when the execution cycle for the cur
174. ivileges tab displays the plugins available to the user along with the description for the plugin E User user1 The available Plugins are as listed Ea Plugin Name Plugin Description AppConfig AppConfig Aa AppMan AppMan Rp UserManagerPlugin UserManagerPlugin Add Remove Cr A user without administrative rights can only view the privileges The user will not be allowed to modify the privileges settings 4 To add a plugin for the selected user click on the ADD button Page 36 P0602566 Ver 2 7 User Manager hi Add PeriView Plugins Add PeriView plugins from the list Plugin Name Plugin Description pi AlarmFilter AlarmFilter B AlarmViewer AlarmViewer AB ClusterConfigPlugin ClusterConfigPlugin Fl HostStatus HostStatus EER PML contigPtugin IPMLConfigPlugin LineStatus 5 Choose the plugins that you wish to add for the selected user Click OK The plugins are now available to the user and are displayed in the Privileges tab E User user1 Properties Privleyes Membership Advanced The available Plugins are as listed PluginName Plugin Description oy AppConfig AppConfig st AppMan AppMan HostStatus HostStatus pa UserManagerPlugin UserManagerPlugin P0602566 Ver 2 7 Page 37 PeriView Reference Manual 6 To remove a plugin select the plugin which you wish to remove for the selected user and click o
175. l application It is the only critical application It displays at Point 3 and is labeled Critical not Link The 8 other visible graph points display the names of 8 most active non permanent linked applications beginning with Point 4 in order of descending activity P0602566 Ver 2 7 Page 165 PeriView Reference Manual To define a critical application Type the name of linked application that is designated as critical Select Edit to display the Edit Critical Applications menu and choose Add Remove Select or Move Add Choose Add and select Bottom Top Before or After to add the name of the application to a specific location on the Critical Application List Delete Choose Remove to remove Selected or All applications from the Critical Application List This allows for quick removal of application names Remove only clears the window of data The application itself remains unaltered Move Up or Down Choose Move to reorder the applications in the Critical Application List Critical applications display on the graph beginning with Point 3 based on the order in which applications are listed in this window To reorder applications select one or more applications and choose Up or Down Up Scroll with the lt RIGHT gt mouse button move the selected application s up one position on the list Down Scroll with the lt RIGHT gt mouse button to move the selected application s down one position on the list Once
176. l Option Category tabs Define values for the options within the category e Select Apply Reset or Defaults at the Option Category window For specific information about configuring individual options within a category see Configuration Options Categories on page 73 When you have defined all options you must select Save in the Configure Application window to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 Page 71 PeriView Reference Manual Page 72 Save When you have defined all options you must select Save to save the configuration to a file The configuration file is only created or updated after Save is selected If you close the window without saving the changes you abort process without saving a configuration definition Choose Save to save the configuration file The dot changes color from red to green when all edits have been saved After you select Save only the Application name remains active Other parameters in the Application Configuration window be inactive until Load is selected for a specific application Deploy Choose Deploy to launch the Application Management tool for the currently defined configuration e If you selected Save before Deploy the Application Management tool launches for the application with the newly saved configuration e Ifyou did not select Save before Deploy the
177. l Panel Selecting the Certificates tab will display a list of certificates associated with signed applets that can run on your system You can see only the certificates that are persistent on your system You can view the certificate for Peri View on your system only if you choose the Always option amp Java TM Plug in Control Panel a ioj x ale f r Certificates About panne Avaya Inc Avaya Inc Signed Applet Secure Site Signer CA Secure Site CA Import Export Remove Details Apply Reset Help You can remove a certificate by selecting the Remove button Once a certificate has been removed you will encounter the Security Dialog the next time you point your browser to Peri View s URL Avaya strongly recommends you not to remove certificates Page 9 PeriView Reference Manual Login At the login screen perform the following steps e Type the UserID and Password e Choose the Host and Port number e Click OK Peri iew Login xj UserID Administrator f i Password st bunting rt 9191 Previous Servers bunting 9191 x a Information OK Cancel Page 10 P0602566 Ver 2 7 Working with PeriView Understanding PeriView Menus Current User Toolbars A Peri iev File Window Help ose ih Untitled an User Administrator A
178. l to monitor phone Y D Span Status Alarms Toolbar Button Button name Alarm Filter line status of a currently executing main application and its linking activity if any Linking activity represents the activity between the main application and the linked applications to which it links during its execution cycle Use the Span Status tool to display the state of digital spans physical phone lines graphically on a per component basis Tool Description Use the Alarm Filter tool to define alarm filtering a a Alarm Viewer Page 14 properties Filtering allows you to control the alarms that display and are logged Use the Alarm Viewer tool to view live and logged alarms P0602566 Ver 2 7 Working with PeriView PeriView Menus Peri View has a dynamic menu system This means that as some new windows become active a new menu corresponding to that window will appear The windows which will cause new menus to appear are the USER MANAGER and the ALARM VIEWER windows For example The default menus are File Window and Help File Window Help If the ALARM VIEWER window is open and active the following menu will appear File Alarm Viewer Window Help The File Menu Window Help Profiles Reload Toolkit Close Exit Use the File menu to work with Profiles Reload the toolkit Close the current window or Exit Peri View Profiles Peri View allows users to save opened pl
179. lds Default Pi Enable Conversion Attribute bytes are converted to spaces in map fields Ti AA Once you have defined all host communications for this application you can select UF Defaults to set the parameters back to their default values cae When you have defined all options you must select Save in the Configure WF Application window to save edits to the file The symbol changes color from red to green when all applied edits have been saved For additional information see Save on page 72 P0602566 Ver 2 7 Page 83 PeriView Reference Manual Execution Options Use the Execution category of configuration options to define parameters specific to the application s execution cycle When an application terminates due to exceeding these parameters it restarts automatically only if you enable the Restart Mode If Restart is disabled you need start the application with the Application Management tool Application kingbird Joptvpsimps201 appsiBOAMAIN vex Configuration kingbirdJoptypsimps201 apps BOAMAIN acfg Application Type main Configuration Type Custom v Summary Execution Data Processing Host Communications Diagnostic Vocabulary Shared Libs Execution Type Timeouts Counters Cali Processing v Transaction Resource Inter 0 Kil 600 Infinite Loop 500 Message 300 Resource Error 0 Condition 64 Modes Messages Interpreter v Restart Intermediate
180. lication Configuration window to save edits to the file The symbol changes color from red to Page 77 PeriView Reference Manual green when all applied edits have been saved For additional information see Save on page 72 Shared Libraries Use the Shared Libraries category of configuration options to identify the libraries that the application may need to access during its execution cycle Application Configuration i kingbirdvoptyps imps20 tlapps BOAMAIN vex kingbird optyps mps201 apps BOAMAIN actg User Shared CALL Functions opthome peri 136893B0A TelebankinglibAibdes so Jopthomeperi T36893B0A TelebankingjibAibKeys so User Shared Libraries User shared libraries Call Functions are defined by PeriView users You identify the user shared libraries that an application requires at the User Shared Call Functions scrolling window Use the Edit menu button to add and remove files from the scrolling window and reorder the listing The library file name must contain the extension so or d11 and the full path name needs to be defined in the window The user shared libraries that are listed and selected are copied to the component during the Assign process and made available to the application during its execution cycle User shared libraries so or d11 are copied to the component along with the executable vex and configuration files acfg during the Assign p
181. line count at Point 2 reverts to zero 0 and the cumulative activity of all linked points starting at Point 3 equals the activity in a Connected state at Point 1 Point 3 and all other points Linked Applications A graph can display with a minimum of three graph points The first two points are predefined and represent the main application Linked applications begin to display at the 3rd graph point On the graph these applications are labeled Link The number of points that display is defined at a graph s Linked Graph Properties window Applications designated as critical always occupy specific graph point beginning at the third graph point The linking activity that actually displays depends upon the availability of graph points and the activity of individual linked applications e The order in which critical applications display is defined at a graph s Linked Graph Properties window e The order in which non critical applications display is determined by their level of activity Critical applications always display even when inactive Non critical applications display from left to right in order of descending activity Graphs display activity in near real time You specify the interval and which MPS are polled for new information at the Activity Monitor Polling Rate property The names of the noncritical applications that display at each point shift dynamically as their activity level changes The stacking bar at link
182. lldata key and calldata value to the TAPI server No sends only the calldata value to the TAPI server Call Data The character to use to separate call data key when Separator sending data to the TAPI server If you don t want to separate call data with a delimiter use O zero 5 Click Save again 6 If you need to enter another Symposium Microsoft TAPI link server repeat steps 1 through 5 Otherwise click the Next button P0602566 Ver 2 7 Page 233 PeriView Reference Manual CTI Connection to the IVR Use these window to add or modify connections from CTI to the IVR These windows always appear since they are used to configure the required base po Follow by configuring an Internal Host Interface Provide an application data from VPSvis to a logical identifier s Page 234 P0602566 Ver 2 7 MPS Control Center 2 To use an existing IVR a Choose the link in the Select the Existing IVR box and click Modify b Go to step 2 Or to add a new IVR to use a Inthe IVR Hostname box type the name of the provider application used when communication is initiated b Inthe IVR Number box type the number that identifies this IVR c Click Add d Go to step 2 Or if you do not need to make changes to an IVR or add a new one click the Skip button and go to the next task i s To remove an existing link choose the IVR in the Select an Existing IVR box and click Delete AETA IPML Configuration 192 168 62
183. m the Tree tab To select more that one item hold the CTRL key while clicking Holding the SHIFT key under this tab does not allow multiple selections To add locations click the right arrow to the right of the Choose window Locations BE Line Node App Click to add gt 3 03 05 03 0d Ed Vd U3 0d v RICEN tmsi05 tmsi05 tmsi05 tmsi05 tmsi05 tmsi05 tmsi05 tmsi05 tmsi05 tmsi06 tmsi04 tmsi04 tmsi05 tmsi05 aly You can also make use of the background menu available in the Applications area to add an application from the Chooser to the Applications list The background menu is as follows Page 110 P0602566 Ver 2 7 Application Manager Overview Menu Options Add from chooser on left This menu option adds the location details of the components selected in the chooser on the left side of the Application Management window Remove This menu option removes the location details of the selected component Select This menu option selects either all or none of the locations from the Locations list To Remove Locations from the Locations Window e Select deselect any item listed in the Locations scrolling window by lt LEFT gt clicking the location To select more that one item hold the CTRL key while clicking To select a series of items hold the SHIFT key while clicking
184. made at this level b At the Node level Click on the General tab to display the MPS components on the node You can configure the DICMAP BIND section in the tms cfg file by clicking ADD or MODIFY buttons Click on the Details tab to display all configuration information of this node c At the Component level Click on the General tab to display the properties of this MPS component Clock can be configured here H F MPS anlnu 1059 TH BLM PAEA Ae AREE ot CEG AEEA Haa EAE a BRET A LHA RAAE a oe Ae Er burke Hebeurks os 4 MPSI Pruneslics A satis General haret Resources static Resources Detat A ESAN Ll Dad AL lotN 4Ciok ressis Humber 4 a MIENDE h Uackpiane Sixt Number 1 WON Cere NGctHs 4Oloc MUMWBIOFDSPS 16 PF l1 Cac ey ctho 4 clock Emek Oy ai ED Shot 156 Lane A bE In Or Nire spars Stet n E D ster 2 4 8 De skar Foe cee BD DD crear verre ny a Par FOU Coke KA W Frer ec rrk R P0602566 Ver 2 7 Page 199 PeriView Reference Manual Page 200 Click on the Shared Resources tab to display the shared resources configured on this MPS You can add or remove resources override resources parameters or copy the resources configuration from another MPS component Ez MPSCanfguraiar 14 IRAROSZMPSI irb Nebr s Ph Bimar Mal Al IWIN Keiki ch Bi VA Cen A Sully 2iClu i e g TI car A Actho Ee Leol
185. minate has specifically been selected in the Options display area Page 131 PeriView Reference Manual Page 132 Terminated applications remain assigned to the locations to which they were assigned Terminate applies only to lines on which applications have been both assigned and started and display with a green icon Once the application is terminated the phone line object displays as a blue icon The execution cycle of an application ends when it is terminated That is no further iteration of the application occurs when termination is selected This application can be restarted by selecting the Start action When you select Unassign in the Actions display area applications are unassigned from selected locations one line at a time in the order in which they are listed The application can only be un assigned by the user that assigned application with the exception of root Once the application is un assigned the phone line object displays as a yellow icon When you attempt to unassign a currently executing application from a location the application is first terminated then un assigned from the location Define the Termination Type Termination type allows for either the abrupt hard or delayed soft termination of a call in progress when an application is to be terminated When applications are terminated abruptly any calls that are processing are cut off Alternatively you can delay termination until either the curren
186. mponent objects display their node name the MPS component number and the number of phone lines to which applications have been assigned Each component represents an entity that is configured with phone lines and is capable of both application processing and execution The color of a component object indicates its status e A red component indicates that the component is Down as indicated by an SRP state of anything other than Running It indicates that one or more component specific processes have either been interrupted or are not yet fully operational e A green component indicates that the component is Up as indicated by pd mpal an SRP state of Running It indicates that all component specific processes are fully operational e A black component indicates that the state of the component is unknown No information is available and the state of the component is Unreachable Once information is available the state of the component is either Down or Up While a component is in the process of booting and not all processes are yet fully operational the component displays as a red object However once the component is Up the component object becomes green indicating that all processes are fully operational For additional information about tree object states see Tree Object Information on page 116 Application objects represent the applications that are assigned to locations Ha tun e The Application object displays th
187. n The VSUPD process automatically recognizes any message format The stat format has changed as of Release 5 3 0 The option Variable based on field name length relates to the stat format prior to Release 5 3 0 This option should not be selected by anyone other than Certified Avaya support personnel Shared Memory Retainment This parameter allows for the shared memory items associated with main or linked applications to be preserved after the applications have terminated Unless you configure shared memory to be reclaimed by the system it is necessary to explicitly remove retained data to reallocate the area of memory to the system The shared memory area can be examined with the VSH tool Select one of the following options to define shared memory retainment P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration None Linked pgm after return execution Linked pgm after application termination Main pgm after application termination Linked pgm after return execution main pgm after application termination Linked and main pgm after application termination None Shared memory items are not retained for either main or linked applications Default Linked pgm after return execution Shared memory items of all linked programs are retained by the system after the linked application ends and execution control is returned to the main application When the main program termina
188. n alarmd However the PeriView Data Provider will cache the alarms received from alarmd and send alarm updates to AlarmViewer at a configurable time interval default is 5 seconds If an alarm filter is applied the associated PeriView Data Provider sends only those alarms that pass the filter Alarm information includes the name of the process generating the alarm the Alarm Number code and its Severity Level Alarm Message Text the Date and Time of alarm generation and when applicable the Component Identifier Host Name and Phone Line Number when applicable When a data element is not relevant to the alarm being defined the system displays undefined in its place and serves as a column place holder to enhance readability To view Live Alarms Live alarms display in the Alarm Viewer window at the rate by which they are received Alarms begin to display as soon as the Alarm Viewer window receives alarm data You can filter out unwanted alarms by applying an appropriate alarm filter either defined using Alarm Filter or retrieved from a previously saved filter file For information about the Live Alarm Filter see Filter Alarms on page 258 You can only display alarm information you can not edit it For additional information see Alarm Viewer Window on page 253 e When the connection to the component monitored by the Alarm Viewer is lost message text displayed in the lower left side in the Viewer and an icon indicating the dis
189. n that are assigned to phone lines Application expansion displays network activity from the application perspective and focuses control of APPMAN tools at the application level Once you assign applications you can expand tree objects by application then view and manipulate You can expand an application to display all lines to which it is assigned for processing When you expand a component from an application control is distributed only over the phone lines associated with the application being processed by that component Application objects display the application name and the number of phone lines to which the application has been assigned Applications are displayed as stateless in purple The line objects that are assigned and running display as green objects The line objects that are assigned but are not running display as blue objects P0602566 Ver 2 7 Tree Objects and Their States Tree Objects Working with PeriView Network entities display as objects in a hierarchical tree structure in the workspace of the main PeriView navigation pane and the Application Manager The type of objects that actually display depend on the network configuration and tree object definitions Domain tree objects represent nodes components phone lines spans and applications that display their state by their color in near real time The state of an object is determined by SRP Startup and Recovery Process and reported in the SRP Status
190. n the REMOVE button A pop up dialog appears asking you to confirm that you wish to remove the plugin for the selected user Confirmation x AN AS N y Are you sure to remove the selected plugin s in Java Applet Window 7 Choose YES to remove the plugin temporarily or locally 8 Click OK or APPLY to save the changes Page 38 P0602566 Ver 2 7 User Manager Membership Management To view set the membership for a selected user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose a user from the list displayed in the User tab and click on the Properties button 3 Click on the Membership tab to view the groups available to the selected user The Membership tab displays the groups that the user is associated with User user1 Properties Privleyes Membership Advanced User useri is a member of Group Description testgroup testgroup Add Remove Detail u s gt A user without administrative rights can only view the membership details The user 7 will not be allowed to modify the membership settings as the ADD and REMOVE buttons will be disabled 4 To add the user as a member of an additional group click on the ADD but ton The Membership Management window appears P0602566 Ver 2 7 Page 39 PeriView Reference Manual fai Membership Managemen
191. nation Example 25 is spoken as the two elements twenty five dollars Default i Enable Monetary Speech Concatenation Example 25 is spoken as the single element twenty five dollars This requires a larger vocabulary than is needed if this parameter is disabled e Quality of Numeric Speech Concatenation Define the quality of numeric speech output at run time by selecting Regular Better or Best Regular Enables the Regular method for concatenating speech output at run time This represents the most minimal quality available for numeric speech output Better Enables the Better method for concatenating speech output at run time Default Best Enables the Best method for concatenating speech output at run time This represents the highest quality available for numeric speech output e Speech Parsing Indicate the Method of Speech Parsing when speaking numeric amounts dates and time information Select from Arabic British Cantonese Dutch English European French German Italian Japanese Korean Mandarin Portuguese Spanish and TDD Telecommunications Device for the Deaf Default is English e Use Vocabulary Tokens in English This parameter is active only when Dutch French German Italian Portuguese or Spanish is selected at the previous prompt Method of Speech Parsing You can display these vocabulary tokens in either the language you select or in English This parameter does no
192. ncrease Ultimately the maximum number of points displayed to the graph is dependent upon the number of critical applications and the value you specify at this prompt e Y Axis Representation Line Number Percentage Choose to express activity as either a percentage of phone lines or in absolute numbers of phone lines This selection determines Y axis values e Line Number The Y axis expresses the actual number of phone lines on which applications are executing currently in a Connected phone line state e Percentage The Y axis expresses the percentage of phone lines on which applications are executing currently in a Connected phone line state e Critical Application List This window displays the names of those linked applications that always display at specific graph points beginning with Point 3 regardless of actual linking activity On the graph critical applications are labeled Critical not Link The term critical application refers to an application that is linked to from a main application and is always present on a linked application status graph You can specify any number of critical applications They display in the order in which they are listed in the scrolling window The number of critical applications affect the number of linked applications that display at non permanent graph points By default no critical applications are defined In this example the linked application 1t025 is defined as a critica
193. nd properties If a user and the corresponding groups that the user belongs to share similar properties for e g if the domain name for the user is Avaya and that for the group is Avaya the user s settings takes precedence over the group s settings Page 26 P0602566 Ver 2 7 User Manager User Manager User Tab The User tab allows the PeriView administrator to Add a new User Remove a User Setting User Properties Setting User Privileges Membership Management User s Advanced Properties Setting Password Configuring Global Properties Add a new User PeriView provides a Graphical User Interface GUT to add remove new users groups set edit properties privileges for the Peri View user User Management f Use the list below to manage Periview users peri user User Full Name Description Administrator System Administrator Periview System Administ Standard User Periview Standard User Test User Testing User Manager Remove Properties r Password for To change the password click Change Password Change Password Global Properties Configure the properties that apply to every user Configure P0602566 Ver 2 7 Page 27 PeriView Reference Manual To add a new user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Click on the ADD button to create a new user
194. nent basis for each component defined for the domain in the Activity Monitor s workspace You can select to display host status based on either the VT number or the phone line number with which the VT is associated This is a display tool only You can not initiate activity with this tool Name State Protocol 1 atte VT Line 32 64 96 28 160 192 224 56 Application E incompat B user Last Update Jul 28 2003 4 59 39 PM a You can launch Host status for a single component or for multiply selected components A Host Status window opens for each component you select and displays the status of all hosts with which the component communicates Host status is updated at a pre determined time interval This interval is set in the PeriView Data Provider configuration file Component Host Status displays the name and state of the component used to launch the tool For each host the host name state and protocol is identified You can select to display host status by either VT or Line to obtain state and application information When the cursor is over a VT or Line the VT or Line number displays under the VT Lines display area The date and time of the last update of information to this window displays in the lower left corner of the Component Host Status window P0602566 Ver 2 7 Page 173 PeriView Reference Manual Page 174 When you launch the Component Host Status tool
195. nents e Comment Out existing components Page 207 PeriView Reference Manual Page 208 Cluster Configuration si Cluster Configuration Cluster Management Tool is used to associate hosts with chisters for management of MPS configuration To add a component select it on the left click Move Host button To remove a component or chsster select it on the right click Remove Selected button Network Hosts Chister Configuration Q CI MyNetwork Or C 164 164 8 222 Ly default Add Cluster Rename Cluster Restore Save Close Status Save request has been sent successfully The Cluster Configurator provides a Graphical User Interface GUTI to configure the clusters xml file which resides at the same host where the MPS Manager Data Provider MMDP runs The cluster information will affect the MPS Configurator For additional information see MPS Configuration on page 197 IPML Configuration The IPML Configurator allows you to graphically change configuration files This section guides you through the IPML Configurator Before clicking on the icon for the IPML Configurator within the MPS Control Center you must navigate through the directory structure to locate the node to configure After doing this click on the IPML Configurator icon Only the node containing the IPML configuration activates the IPML utility If not the case the footnote displays Invalid selection in the Topology
196. nes cfg Each time you assign a main application the name of the application the line to which it is assigned and your user name gets appended the list in this file The order in which applications are listed in aseLines cfg determines the order in which applications are listed when the Application Management window is opened When the list is reordered with the Reorder action the new order is saved in the aseLines cfg file How do reorder the list You define the Line Start Order by selecting the component and lines that are to be reordered You can reorder this list using the up and down arrows Any move must be applied before it becomes effective When you reorder the lines that are in use ensure that all the lines that need to be re ordered are selected To define the line start order e Inthe Comps scrolling window select the component where the phone lines are to be reordered e Inthe Lines scrolling window select the application s that are to be reordered You can select and move applications individually or you can multiply select applications and move the group Select applications by lt LEFT gt clicking the mouse button on the line to be moved A line must be selected before it can be reordered Page 135 PeriView Reference Manual Page 136 Locations E Ea lege lore _ Line 4 Node App H B mps amp mps E mps E mps E mps E mps B mps B mps B mps B mps B m
197. ns Summary display area ge ee a s gt The colored dot in the bottom right corner of the window indicates the state of UF configuration modifications A green dot indicates that all edits are saved A red dot indicates that there are unsaved edits You must select Save to apply all edits to the configuration file P0602566 Ver 2 7 Page 67 PeriView Reference Manual Page 68 Identify the Application to Configure Identify the name of the application s executable file The executable file name vex and the configuration file name acfg are identical except for the file extension To identify the application e Either type the full path name of the application s executable file vex or select Choose to display the Choose Configuration window and select the name of the executable file A choose connowaion x Select Node kingbird hd Contents of Name Size Modified Date Creation Date Access D G at 12 03 27 2003 03 27 2003 1003 2 fm 12 10 04 2002 1004 2002 03 26 java 512 03 31 2003 03 31 2003 03 31 netscape 12 12 20 2002 12 20 2002 07 10 2 wastebasket 512 10 04 2002 1004 2002 07 0872 bin 8704 02 22 2002 10 04 2002 07 1672 dev 3584 03 28 2003 03 28 2003 07 16 2 2 devices 12 10 04 2002 10 4 2002 07082 doc 512 10 04 2002 10 04 2002 07 0872 eopt 1024 09 18 2002 09 18 20
198. nt screen 6 To configure miscellaneous settings for the selected group click on the CONFIGURE button The Miscellaneous Properties of User screen appears Page 52 P0602566 Ver 2 7 User Manager Ej Miscellaneous Properties of Group Test_engineers Fault Beep Timer in second fa Fault Ignore Ack Timer in hour 24 Applies to Client based PeriView Only Ernail System Action OK Cancel 7 Modify the parameters as required Click OK to save the changes in the Miscellaneous Properties of Group screen This saves the changes locally To permanently save the changes made click the OK but ton 8 To save the changes made to the settings of the selected group click on APPLY An informative pop up window appears informing you that the group data has been successfully updated Group Data Update Succeeded x amp Group data has been successfully updated Java Applet Window 9 Click OK to save the changes made to the settings for the selected group P0602566 Ver 2 7 Page 53 PeriView Reference Manual Setting Group Privileges To set the privileges for a selected user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details Choose the Group tab 2 Choose a group from the list displayed in the Group tab and click on the Properties button 3 Click on the Privileges tab to view the plugins available to the s
199. oceed as follows 1 Launch the User Manager window Refer Launching the User Manager Plugin section for more details 2 Click on the ADD button to create a new group amp Add A New Group Enter info of the new group means required Group ID Test_engineers Description Testing User Manager Type User Supervisor 4s A group can manage users and groups Back Next Cancel Enter a group id for the new group in the Group ID text box 4 Enter the Description for the new group that is being created and click on the NEXT button to grant the plugin access rights to the new group 5 Select the type of group The group can be of type User Supervisor and Normal Page 48 P0602566 Ver 2 7 User Manager 3 Add A New Group Grant the plugin access rights from the list AlarmFilter B AlarmViewer AlarmViewer LEI AppConfig AppConfig 25 AppMan AppMan fs clusterconigptugin ClusterConfigPlugin HostStatus 6 Select the plugins from the list displayed for which you wish to grant the access rights Click on Next to grant the user members from the list dis played 2 User Management Use the list below to manage PeriView users User Full Name Description Administrator System Administrator Periview System Administ peri Standard User Periview Standard User useri Test User Testing User Manager Properties Password for To c
200. ocess The Start process initiates an application s execution cycle The order in which applications are assigned and started is critical to overall system performance The assign start order is initially defined when you assign and start applications with the Assign Re Start Lines tool However the order can be redefined with the Line Start Order During Reboot tool Configuration File Requirements Before an application can be assigned a configuration file ac fg must exist in the same directory as its executable file vex If you attempt to assign an application and a configuration file is not present a default configuration file is automatically created during the Assign process For additional information see Application Configuration on page 63 Assign Lines Window Icons The graphical application and phone line information in the Assign Lines action windows is identified in the following table For information about types of applications see Types of Applications on page 118 For information about configuring application types see Configure Standard Applications on page 66 For information about types of phone lines see Types of Phone Lines on page 119 Page 123 PeriView Reference Manual Type Linked Initialization Ed E Application BF No Restart During Reboot z Administrative Component MPS Green Red Black Call Processing Physical Line Phone Line Green Blue Yellow
201. of User screen Click on APPLY to save the changes locally To permanently save the changes made click the OK button in the parent screen 7 To reset the fault priority for the selected fault id click on the RESET but ton To save the changes made in the fault priority click Apply in the User window as displayed in Step 3 Page 62 P0602566 Ver 2 7 Application Configuration This chapter covers Launching the Application Configuration Plug in Introduction to Application Configuration Configure Standard Applications Configure VoiceXML Applications PeriView Reference Manual Launching the Application Configuration Plug in Page 64 To launch the Application Configuration plug in open the Peri View GUI Main Screen as shown in Introduction to PeriView on page 2 Click on the Application Configuration icon as displayed below The Application Configuration screen appears as follows P0602566 Ver 2 7 Application Configuration Introduction to Application Configuration P0602566 Ver 2 7 Use the Configure Applications tool to create the file that defines an application s execution parameters and run time environment For PeriProducer applications a generated vex file the configuration file acfg is copied along with the application s executable file vex to the node where you assign the application Although you can assign an application with a default configuration file you can
202. of each of the files vex acfg so dll a linked application requires must reside the on the component where processing occurs for the main applications that link to it Further you must assign linked and initialization applications to the component where process occurs before starting main applications that depend on these files during their execution cycle Application files vex acfg so d11 need to remain on the component where processing occurs until the last instance of the application is un assigned from its location You disassociate files from phone lines with the Terminate Un Assign Lines tool during the Un Assign process Linked applications should only be removed when the last occurrence of all main applications linking to them are un assigned P0602566 Ver 2 7 P0602566 Ver 2 7 Solaris File Manager The applications in this example vex and acfg have already been assigned to the MPS and reside in the directory MPSHOME vps5 apps Notice the lib file folder in which user shared libraries are located is a subdirectory of apps Windows File Manager Application Manager Overview File Manage Filer Views Edite 2187501 opV vps vpsS apps opt vps vpsS apps Contains 17 Items 37 Mbytes 16 available i appsacts chin eppacts c f C second app acta third app acto a aL HiOfapp iw linkle vex second oppvex
203. of options apply to counter values and include Infinite Loop Counter and Condition Counter Infinite Loop Counter The infinite loop counter tracks the number of times that an application executes the same segment of code repeatedly without performing any useful input or output function The application terminates when the infinite loop counter value is exceeded Enter the maximum number of times an application can loop before it terminates A value of zero 0 disables this counter Default is 500 e Condition Counter The condition counter tracks the number of times that an application generates the same status exception condition The application terminates when the condition counter value is exceeded Enter the maximum number of times a condition can generate before the application terminates A value of zero 0 disables this counter Default is 64 e Messages Intermediate Timeout Enter the message text This message plays to the caller during the wait time between an inquiry and its response Message playing is triggered by both the host and component timeout parameters The message text defaults to Please hold on unless a different message is entered at this parameter Host Timeout Parameters The host timeout period and the interval at which the Intermediate Timeout Message is played can be defined with the er and intime parameters in either the commgr cfg file or within the application e The intime parameter
204. on individual parameters are defined from within six option categories Configuration Options The six categories of configuration options include Data Processing Shared Libraries Host Communication Execution Diagnostics and Vocabulary Each option is listed individually in alphabetic order in the Options Summary window For additional information see Define Custom Configurations on page 70 Save or Deploy You must Choose Save to save the configuration file You can also select Assign Start to launch the Application Management tool for the application in the Configure Application window For additional information see Define Custom Configurations on page 70 Page 66 P0602566 Ver 2 7 Application Configuration The Application Configuration Window Use the Configure Application window to create an application s configuration file which defines its run time parameters Initially you define an application as either Main or Linked While you can explicitly configure a main application s options no further configuration applies to linked applications You can configure PeriProducer to include by default the parameters specified in the application s executable file FL apptication Configuration Application kingbird optypsi mps20t appsialarmtest vex Configuration kingbird soptvpsimps20t appsialarmtestacty Application Type tain v Configuration Type peau plication input parameter
205. one MMDP the other MMDPF receives an update The receiving MMDP is responsible for notifying all its PeriView clients that a modification has taken place In the same scenario as above using the PeriView connection to ISRAEL if you select ISRAEL change its properties and save these changes the entire configuration of all MMDPS is redistributed to all replicant MMDPs That is information about the changes made in the configuration of ISRAEL gets distributed to all the MMDPs and open PeriViews in the system A message is displayed in the PeriView connected to UNITEDSTATES as follows s MPS Manager Data Provider Configuration Tool MPS Manager Data Provider Configuration Tool Configure MPS Manager Data Providers and their relationships Data Providers Hierarchy View Properties Configuration data has changed x Property Configuration has been updated externally by another user Click OK to view the new configuration Value Note that any changes you have made may not appear in the new configuration Please review the new configuration Monitored Systems Add Remove Adjust Data Provider Name Restore Save Close Status Success To view the updated configuration click OK in the pop up window This will force the data to be applied and the correct information is displayed in the Peri View connected to UNITEDSTATES a In the event there were changes being
206. one line number associated with the VT VT Lines The VT Lines display area identifies information about the state of individual VT s or phone lines If VT was selected at the previous prompt VTs display in this area If Line was selected at the previous prompt phone lines display in this area When the cursor is over a VT or Line the VT number or line number displays under this display area The current state of the VT Line Up Down Unreachable Unassigned VT is identified by the color coded symbols defined in Key area of the window and labeled States The applications associated with a VT Line if any are also identified by color coded symbols defined in the Key area of the window labeled Applications The relationship between a component s phone lines and a host s VTs are defined in the commgr cfg configuration file which resides in the following locations Solaris SMPSHOME component_typeN etc commgr cfg Windows 2000 SMPSHOME S component_typeN etc info commgr cfg Applications The Applications display scrolling window identifies all applications if any that are assigned to the component regardless of which host is selected Each application is associated with a specific color Each VT or line to which an Page 175 PeriView Reference Manual Page 176 application is assigned displays with a color coded background To identify the application match the color to one of the application colors displayed in
207. ons that execute over the Internet Select Web mode to configure an application to execute as a Web application as opposed to an application that execute on telephone lines You can run a web application by either of two methodologies The web application can be configured as a main application or as a linked application which executes in conjunction with a Standby application Although both of these methods can be used to run a web application typically they are run with the Linked Standby Application methodology The benefit of the Linked Standby method is that a pool of phone lines can be dedicated to web application processing These lines can then be associated dynamically with web applications on an as need basis The Main Application methodology requires that a specific web application be associated with a specific phone line which is a much more restrictive approach e Main Application Methodology e Configure the web application as a main application enable Web mode and disable Standby mode e Assign and Start the web application e Linked Standby Application Methodology P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration e Copy the file web standby vex to peri This file resides in the following locations Solaris PWEBHOME 1ink web standby vex Windows 2000 3PWEBHOMES link web standby vex e Configure the web application as a linked application e Configure the Standby Application as a main a
208. ontains Phone Line Filter according to the line numbers on which the alarm condition occurred Numbers Specify this as a range of phone lines Page 260 P0602566 Ver 2 7 Alarm Viewer Advanced Filter Advanced filter fields with picklists allow you to select only one element at a time After selecting the element click on the Add to Selection button If you want to add more elements to the filter statement select another element from the picklist and click the Add to Selection button again After finishing with a filter parameter click on to put it into the Conditions area From the Conditions area you can make the filter statement part of the filter set click on negate the statement click on or remove the last Filter statement from the Condition click on W Selecting the Include button includes the values selected from the drop down menu for that parameter while selecting the Exclude button excludes the selected values for that parameter Advanced Filter Parameters Advanced filter properties contain all features available in the Simple Filter and adds the following Advanced Filter Parameters Sheet 1 of 2 Alarm This parameter is same as Processes in Simple Filter Producer See Processes on page 259 Source Node Filter according to the node on which the alarm condition occurred Component Filter according to Component Type and or Component Number from which the alarm was
209. options 81 overview 65 shared libraries 78 vocabulary options 100 expand amp collapse tree 139 file location requirements 120 icons 123 125 128 overview 118 Terminate Un Assign Lines tool 133 launch 128 progress 133 terminate 129 termination type 113 129 132 types of applications 118 application reference tree object 117 application tree object 117 Applications 174 applications life cycle 139 location requirements 120 terminate 129 terminate amp un assign 131 types 118 C call processing phone lines 85 119 CCT IVR Intergration 220 COMMGR 174 configuration files HDX 223 cshdx cfg 223 IPML tls cfg 215 223 configuration options 73 data processing 74 diagnostic 97 execution 84 host communications 81 shared libraries 78 P0602566 Ver 2 7 vocabulary 100 Configure Applications tool Data Processing Options 74 Diagnostic Options 97 Execution Options 84 Host Communication Options 81 Shared Library Options 78 Vocabulary Options 100 Consolidator Data Provider 183 conventions manual xii critical application 160 165 D data processing configuration options 74 Data Replication in MMDP 194 diagnostic configuration options 97 display 85 E execution configuration options 84 expand tree Application Manager 115 F filter alarms 258 G graphs see Activity Monitor group tree object 116 H HDX configuration files 223 Host ID value 223 host communications configuration options 81 Host s
210. ored with an individual set of bars monitors dig Line Status Line Status Line Status Consolidated COMP Application Options Rotate App Labels Rotate App Labels _ View Line Status as View Line Status as Apply Line Status of Lines Rotate App Labels Rotate App Labels View Line Status as v View Line Status as Apply Apply Last Update Jul 10 2002 2 1 Last Update Jul 10 2002 2 02 27 PM a Use the scroll bar to view graph points that extend beyond the scope of the graph window size Page 158 P0602566 Ver 2 7 Status Tools Linked Application Status Bar Graph The Linked Application Status Bar graph displays the phone line status of a currently executing main application and its linking activity if any Linking activity depicts the activity between the main application and the linked applications it links to during its execution cycle Although the linked application status graph can be launched for any currently executing main application the display provides information about the main application and the applications to which it links during its execution cycle Linked applications are not assigned to phone lines They are copied to the locations where the main applications that link to them are assigned Then the linked applications are accessible to the main appli
211. ort Format P0602566 Ver 2 7 Page 97 PeriView Reference Manual Page 98 Report Ignored Disconnects You can ignore or report Ignored disconnects during debugging y Enable the reporting of ignored disconnects Default mi Disable the reporting of ignored disconnects Report Unexpected Messages You can ignore or report unexpected internal messages during debugging y Enable the reporting of unexpected messages Default a Disable the reporting of unexpected messages Time Profiling You can collect execution timing information for paragraphs within an application when the paragraphs have executed E Disable collection of execution timing information Default x Enable collection of execution timing information Display Alarms During an application s execution messages generated by the application regarding status exception conditions can display as alarms These messages can be helpful during application development w Disable Display of Alarms No alarms display for status or exception conditions generated by an application including those not handled by the application s HANDLE CONDITION or IGNORE CONDITION statements These are either handled or ignored by HANDLE CONDITION or IGNORE CONDITION statements in the applications or by Handle blocks in PeriProducer applications Default i Enable Display of Alarms Enables the display alarms for all status or exception conditions
212. ose Fitter Tree Components mps 201 kingbird E mps 123 kingbird Applications Action BoA Name J O assign C Start L Restart eee Terminate LOCAIONS al _j Unassign Em come __ Line Node C Reorder Options Force copies Hard terminate Ignore line type C Ignore compat C Remove files Apply Cancel Page 108 0 P0602566 Ver 1 5 Application Manager Introduction to Application Management P0602566 Ver 1 5 The APPMAN tool is the Peri View tool that is used to manage applications in the network Tree objects depict their state up down unreachable in near real time by the color green red black of individual objects You can assign applications from the Application Management window When you launch the Application Management window the applications that are currently assigned to the domain displayed in the workspace are listed in the Applications scrolling window If you choose the action from a tree object to which applications are assigned information specific to the object displays in the Locations scrolling window The Applications Locations and Options display areas are inactive until you select an Action You can control the order in which applications are assigned by manipulating the Locations list Applications are assigned in the order in
213. oser to locate and select existing shared library files Choose Remove to remove Selected or All shared library file names from the display area This allows for quick removal of unwanted data Remove only clears the display area s of data The files themselves remain unaltered Choose Move to display the move menu and reorder the listing in the display area When an application is assigned to a location selected libraries are associated with the application in the order in which they are listed During the application s execution cycle when libraries are needed they are searched sequentially in the order in which they were associated with the application To reorder the list e Select one or more lines e Use the lt RIGHT gt mouse button and select Up or Down to move the selected location s up or down on the list Alternatively reorder libraries with the up and down arrow buttons located under each scrolling window a a lt LEFT gt click the mouse button on the up arrow to L move the selected location s up on the list lt LEFT gt click the mouse button on the down arrow to L move the selected location s down on the list Once you have defined all shared libraries for this application you can select Defaults to set the parameters back to their default values When you have defined all options you must select Save in the Configure Application window to save edits to the file The symbol chan
214. ox and click Add b Go to step 2 Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task Page 226 P0602566 Ver 2 7 MPS Control Center SS To remove an existing link choose the link in the Select the Logical Identifier box and EARN J click Delete Ff IPML Configuration 192 168 62 110 Server Side Connection for SCCS Server for Real Time Stats Connects to SCCS using UDP Socket Information flow is one way from the SCCS to the IVR application To configure specific ports provide check mark on the nght Interval To Date Agent 6070 Server Site IP Address focalhost a Application 4020 Skill Set 6040 Moving Window Server Site Port Waa Multicast Host IP 230 0 0 1 Site Name i Agent 6060 _ Application 6030 Skill Set 60 50 4 Note Ports left without check mark will not be specified in the configuration file Cancel Save Close Status 1 Enter information in the window using the following table For each sta tistic to retrieve from a port put a check in the box next to it and enter the Symposium Server port number Interval To Date Agent Port number where the server sends cumulative statistics about the agent Application Port number where the server sends cumulative statistics about the application Skill Set Port number where the server sends cumulative statistics about the skillset Moving Window Agent Port numb
215. pan Status States Sheet 2 of 2 Symbol State Applies To Description Yellow Alarm Span The span is in a yellow alarm state The span is receiving a yellow alarm from the remote end This indicates that the far end is not able to receive your signal but you are receiving a signal from the remote end The span requires attention Red Alarm Span The span is in a red alarm state which indicates that the span is out of sync A red alarm indicates the span has lost the ability to synchronize with the remote equipment The span has effectively lost the incoming signal The span requires attention Blue Alarm Span The span is in a blue alarm state The span is receiving a blue alarm from the remote end This means you are receiving a pattern of all ones Typically a blue alarm indicates that the remote end is in a maintenance mode Purple Alarm Span The span is in a purple alarm state The span is receiving a purple alarm from the remote end This means you are receiving a pattern of all ones on channel 16 Typically a purple alarm indicates that the remote end is in a maintenance mode Unknown Span Page 172 The state of the span is unrecognized It does not comply with the definition of any other State listed in this scrolling window P0602566 Ver 2 7 Status Tools Component Host Status Use the Component Host Status tool to display host status information on a per compo
216. ph points that extend beyond the scope of the graph window size P0602566 Ver 2 7 Status Tools The Linked Application Status Bar graph always launches with two predefined graph points that represent the main application When linking activity begins it displays on the X axis beginning with the third graph point You define the total number of graph points that can display at the graph s Properties button Graph points are summarized as follows B Linked Application Status Properties Graph s Frame Label Linked Application Status Max of graph points to show 4 w Critical Apps Linked Apps Add Critical Application apy Reset Defaut Cancel lava Applet Window e Point 1 Main Application Phone Line Status The first graph point displays phone line status for all phone lines on which the application is executing The application name displays along with the number of the MPS on which it is executing On the graph this point is labeled Line Status The MPS to which any instance of the main application is assigned are polled for the current phone line state of each phone line where the main application is currently executing Although the stacking bar for Point 1 can indicate any of the six phone line states typically most of the bar is green Connected with alternating yellow ready and purple busy bands Only th
217. phs from any of the following tree objects a domain a node a single MPS a single application multi selected MPS and multi selected applications You can monitor activity for multiple MPS or applications on a cumulative or individual basis A tree object can represent a single entity as in the case of a single MPS or application a collection of entities as in the case of a domain group or node or multi selected MPS or applications A graph can monitor activity for either the single entity the collection of entities or multi selected MPS and applications When a tree object represents a collection of entities domain node only a single tree object can be graphed Alternatively you can multi select and graph MPS and applications Each MPS or application represents a single entity never a collection of entities For example you can graph either the domain or a node You cannot graph multi selected nodes To choose multiple MPS or applications hold the CTRL key while choosing This graph was launched Line Status with three multi selected MPS The graph displays with three sets of graph Monitor By Line points one set for each 6 M Connected Greaay MPS The x axis label Bieri identifies the names of the a a1 Heusy Consolidated MPS y Moown MPS that are being Application Hno Answer Options W Unreachable Rotate App Labels monitored View Line Status as Ap
218. plicable No additional configuration options apply Copied to the component assigned to lines and performs specific call processing or administrative functions Can link to other applications for interim processing functions Defined by Execution Type and other configuration parameters Main applications are configured as either Call Processing or Administrative Execution Type Description Call Processing Main applications which perform call processing functions Administrative Main applications which perform system maintenance functions and act to support call processing applications Can be configured as initialization applications Initialization Main administrative applications that perform initialization functions some of which can be prerequisite to other application processing Assigned and execute completely before other applications are assigned Only executes once Identified by the initialization icon that displays alongside the application s name in Application Manager windows P0602566 Ver 2 7 P0602566 Ver 2 7 Application Manager Overview Main applications are defined as Start on Reboot or No Start on Reboot No Start on Reboot Description B Main applications identified with the blue No Start icon have been configured not to start restart during system reboot nia Types of Phone Lines The MPS s phone lines are categorized as either call processing lines
219. ply Last Update Jul 10 2002 1 32 46 PM P0602566 Ver 2 7 P0602566 Ver 2 7 Status Tools You can monitor phone line status in either pie or bar graph format A pie graph always depicts activity from a consolidated viewpoint A pie graph always depicts the relationship between the whole and its parts Unlike the pie graph bar graphs can display activity from either a consolidated or individual viewpoint e A consolidated viewpoint depicts activity for the entity with a single set of bars which represent all members collectively e The individual viewpoint depicts activity for the entity with a single set of bars for each individual member Bar graphs that are launched by multi selected MPS or applications initially display the individual viewpoint However once a graph is launched this point of view can be changed by clicking an option under the X Axis heading Bar graphs that are launched by an object which represents a collection of entities a group a domain or node initially display the consolidated viewpoint The consolidated and individual viewpoints for bar graphs that monitor a single MPS or application appear identical as there is only a single set of information to graph In the following graphs phone line status is being monitored for three MPS e The graph with three sets of graph points was launched by multiply selected MPS objects and displays activity for each of the three
220. pping e Manage NIC Cards Page 197 PeriView Reference Manual Function 1 Open the MPS Control Center by clicking its icon ED 2 Choose MPS Configuration This can be done in one of two ways a Highlight an MPS component to configure by clicking on it within the tree structure and then double click MPS Configuration or b Double click the MPS Configuration Then the Component Selector will open Component Selector x Node Component 164 164 8 222 mps1 OK Cancel Use the pull down menus to choose the node and component to configure and click OK bs Networks Cluster b Properties EXI B 164 164 8 222 MPS1 Clock A E1 Card At Slot No 4 dl E MPS2 Clock B VOIP Card At Slot No 2 T1 Card At Slot No 4 CELLED Clock B No Clock Not Allowed General Detail Host Name Number of MPSs 164 164 8 222 Page 198 P0602566 Ver 2 7 MPS Control Center 3 The MPS Configurator will open showing the selected cluster and the nodes in the cluster in a tree structure on the left hand side The right hand side panel displays different properties according to different selections of the tree levels a At the Root or Cluster level Click on the General tab to display the nodes in the cluster Click on the Details tab to display all configuration information of this cluster No change can be
221. pplication enable Web mode and enable Standby mode e Assign and Start the main Standby Application at selected locations e Assign the linked web application to the node where the Standby Application was assigned If you need different configurations for Standby Applications copy the web standby vex file to a different file name and configure it appropriately Disable Web Mode The application is configured as a voice application IVR and executes on telephone lines Standby mode and Maximum Call Length timeout are be inactive Default Enable Web Mode The application is configured as a Web application and executes over the Internet The parameters Standby and Maximum Call Length are activated only when Web Mode is enabled Page 89 PeriView Reference Manual e Standby Mode This parameter applies to applications that execute over the Internet and is active only when Web Mode is enabled It is inactive when Web Mode is disabled It allows the VENGINE process to be started without an associated application This allows applications to be dynamically assigned to the VENGINE process on an as need basis Disable Standby Mode y Use this option when you are configuring a web application as a main application to which a VENGINE process is specifically associated When you start the application with the Application Management tool a VENGINE process starts for this application Default i Enable Stan
222. ps A mps amp mps 33 33 33 33 33 33 33 33 33 33 33 33 33 827 28 B29 8 30 38 31 Bt 32 Sa 210 11 2812 2813 14 815 oscpcev003 oscpev003 oscpev003 oscpev003 oscpev003 oscpev003 oscpev003 oscpev003 oscpev003 oscpev003 ascpcv003 ascpcv003 ascpcv003 CallSend CallSend CallSend CallSend CallSend CallSend a 4 av Click to move e Continue with the reorder process until the Lines scrolling window reflects the correct default order e Select Apply Apply Applies the order listed in this window In the event of system reboot applications are assigned and started if so configured in the order in which they are listed in the Lines scrolling window Also each time the Application Management window is opened this order is reflected in the Locations listing unless applications have been assigned after reordering the list P0602566 Ver 2 7 Application Manager Overview Application Management Options Options _ Force copies Hard terminate Ignore compat Ignore line type _ Remove files Application Management Options include Force copies Hard terminate Ignore line type Ignore compat and Remove Files Force copies Option This option allows for application related files to be copied during assignment even if the destination locations are newer than the source locations Hard terminate Option This option is ac
223. r covers 1 Introduction 2 Installing Netscape browser on a Solaris workstation 3 Installing Java Plug in PeriView Reference Manual Introduction You can access PeriView from any workstation on the MPS network provided the workstation has an internet browser and the Java plugin installed Netscape Communicator is installed by default in later versions of Solaris However if you want to use a Solaris workstation which does not have a browser installed or your Solaris browser does not have the Java plugin installed use the following procedures Installing Netscape 4 7X for Solaris SPARC 1 Download the netscape 4 7 X package from http wp netscape com download archive html Unpack the distribution file using the following command gzip dc lt filename gt tar gz tar xvf Start the installation ns install Add the Netscape binary path typically opt netscape to your SPATH environment variable Installing Java Plug in 1 Log in as root superuser and download the Java plugin software or the entire Java Runtime Environment from http java sun com products archive Change directory to opt cd opt Run the install script j2re 1_4 1 solaris sparc sh for JRE Verify that the plugin JRE install directory and contents exists Add the following to your environment setenv NPX_PLUGIN_PATH opt installed_jre_dir plugin sparc ns4 Test the browser and or plugin installation by starting the brow
224. raphically for any component defined for the domain displayed in the workspace To launch a Host Status window click the following icon Page 149 PeriView Reference Manual Phone Line Status Page 150 Phone line status refers to the physical state of phone lines for a specific period of time Phone line status indicates what is actually happening on the line during a time period You can monitor the current phone line status for MPS and the applications Phone line status is defined by seven color coded activity states which display along the y axis of each graph Monitor By Line M Connected GReady GReferral Bibusy Bipown HB No Answer W Unreachable The Activity Monitor quantifies and displays each the following phone line states Connected Ready Referral Busy Down No Answer and Unreachable These six phone line states are defined in the following table Phone Line State Color Description Connected Green The monitor detects ongoing interaction between the MPS phone lines and callers indicating calls are in progress on these lines Ready Yellow The monitor detects the MPS phone lines are in service and ready to take calls Referral Orange Detected activity is dependent upon the type of referral method that has been instituted either a hook flash or digital referral method Hook Flash Referral The monitor detects if the MPS phone lines are in the process of referring the call to an operator Digital R
225. red with phone lines unless it you expand it from an application it has an application as an ancestor In that case the tree object launches the graph only for the application from which it was expanded The graphs you launched by the application and each of their child tree objects are identical and reflect the activity of the application P0602566 Ver 2 7 Overview Status Tools The four Status tools display information in either graph format or a status window P0602566 Ver 2 7 Phone Line Status graphs pie stacked bar bar You can monitor current phone line status for any MPS or main application displayed in the workspace To launch a Phone Line Status pie stacked bar or bar graph click the following icon Linked Application Status Bar graph You can monitor linked application activity only for a single currently executing main application a green application object Applications are assigned and started with the Application Manager tool For information about assigning and starting lines see Introduction to Application Management on page 109 To launch a Linked Application Status Bar graph click the following icon S Component Span Status You can display the status of digital spans graphically for any component defined for the domain displayed in the workspace To launch a Span Status window click the following icon Component Host Status You can display the status of an external host g
226. rent call is complete Enable the restart mode to restart an application at the conclusion of each execution cycle Disable the restart mode to force the application to terminate after conclusion of the initial execution cycle Call processing applications by design process calls one call at a time That is when the execution cycle for call is complete the application is ready to accept the next call You must enable the restart mode for this to occur If you disable restart mode the application terminates after execution of the first call cycle Typically administrative applications because of the nature of the jobs they perform should not restart when they complete their execution cycle For example applications that perform initialization operations probably should terminate after a single execution cycle mi Enable Restart The application execute recurrently It can be terminated by selecting Terminate with the Application Management tool Default for Call Processing applications E Disable Restart When the application terminates it does not restart automatically It must be restarted by selecting Start with the Application Management tool Default for Administrative applications e Wait for Exit Mode The Wait for Exit mode allows an application to execute completely before the next application starts Applications start in the order in which selected applications are listed in the Locations scrolling window in t
227. rocess using the Application Management tool Page 78 P0602566 Ver 2 7 Application Configuration Executable file vex and configuration files acfg for all applications main and linked will be copied to the directory the following locations Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOME component_typeN apps User shared libraries so or d11 will be copied to the following locations Solaris SMPSHOME component_typeN apps lib Windows 2000 3MPSHOME component_typeN apps lib e Any selected library that does not exist in the destination directory is copied when the application is assigned e Ifa selected library already resides in the destination directory then the recopying of that library during the Assign process depends on your response to the option Copy User Shared Libraries in the Application Management window System and 3rd Party Shared Libraries System and 3rd Party shared libraries are libraries that were not been created by the user e First you need to copy any system and 3rd Party shared libraries which the application may need during its execution cycle to the MPS component before you identify them in the scrolling window e Then you enter and select the System and 3rd Party shared libraries required by the application at the System and 3rd Party scrolling window Use the Edit menu button to add and remove files from the scrolling window and reorder the listing The
228. s unreachable VT The state of the VT is not known as it is unreachable Phone Line Phone line state in which the MPS cannot be contacted therefore phone line state cannot be determined P0602566 Ver 2 7 Status Tools Component Host Status States Sheet 2 of 2 Symbol State Applies To Description Unassigned VT VT The phone line is not currently associated O with a VT However at some other point in time it can be associated with a VT asa result of pooling Unknown Span The state of the host is unrecognized It does not comply with the definition of any other State listed in this scrolling window P0602566 Ver 2 7 Page 177 PeriView Reference Manual This page has been intentionally left blank Page 178 P0602566 Ver 2 7 MPS Control Center This chapter covers 1 Introduction to MPS Control Center MMDP Configuration MPS Configuration MMF Configuration VOS Configuration VpsHosts Configuration Cluster Configuration IPML Configuration O NOORA W DN Telephony Link Server 10 SCCS Host Data Exchange 11 TAPI Server Connection PeriView Reference Manual Introduction to MPS Control Center Ed MPS Control Center MPS Control Center is used to display Peri View configuration utilities Description ee MMODP Configuration Configure a single MMDP options and or MMDP relationship schema E MPS Configuration Configure an mps component it MMF Configuration
229. s are collected only when polled large amounts of data are transferred at regular time intervals e If application statistics are transferred to VSUPD each time a call terminates message traffic increases but the amount of data transferred at regular intervals decreases as some statistics generated in that time period have already been transferred Message traffic is distributed over a wider time period when you select to transfer statistics after applications terminate Specify the option that is more successful in your operating environment Disable Unloading Statistics After Each Run Application statistics are be passed to VSUPD each time a call is terminated VSUPD polls the MPS for statistics regularly at 15 minute intervals Default i Enable Unloading Statistics After Each Run Application statistics are passed to VSUPD each time a call is terminated and VSUPD polls the MPS for statistics regularly at 15 minute intervals Bytes Per Counter for Statistics You can define the number of bytes for the statistics counter in the statistics message format The default statistics message format 2 bytes per counter maximum 1800 fields per stat folder can reduce VSUPD message traffic significantly in comparison to the format used in releases prior to 5 3 0 You should use the smallest field size that is large enough to hold the counter range 1 byte field 255 2 byte field 65535 4 bytes fields more than 4 billio
230. s spoken The countries in the list change dynamically as different languages are chosen English displays countries United States and United Kingdom French displays countries France and Canada Spanish displays countries Spain Mexico and Puerto Rico 6 To configure miscellaneous settings for the selected user click on the CONFIGURE button The Miscellaneous Properties of User screen appears Eji Miscellaneous Properties of User user1 Fault Beep Timer in second 3 Fault Ignore Ack Timer in hour 24 Applies to Client based PeriView Only Email System Action 7 Modify the parameters as required Click Ok to save the changes in the Miscellaneous Properties of User screen This saves the changes locally To permanently save the changes made click the OK button in the parent screen e Fault Beep Timer in second Displays the time interval in seconds between two beeping of FAULT_IMMED_ACK faults For example if this setting is 5 seconds and a fault of occurs the user will hear a beep every 5 seconds until the fault is acknowledged e Fault Ignore Ack Timer in hour Displays the time interval in hours during which a user has to acknowledge a FAULT_IMMED_ACK fault For example the Ignore Ack Timer is set to 1 hour and a fault occurs at 1pm and then a second fault occurs at 2 pm If at 2 30 pm the user acknowledges the faults only the second fault is displayed This is beca
231. sage playing interval is aborted when the Message Timeout parameter is exceeded For additional information about defining the commgr c fg file refer to the Communications Configuration Reference Manual For information about defining the host environment option refer to the PeriProducer User s Guide e Resource Timeout Parameters The Resource Timeout parameter and the interval at which the Intermediate Timeout Message is played can be defined within an application or with the Execution Options Resource Intertimeout and Resource Errortimeout parameters For information about defining Resource Timeout parameters refer to the PeriProducer User s Guide Interpreter Enter the name of the interpreter with which the application executes Application files vex are interpreted files They cannot run by themselves They have to be run by an interpreter Typically vengine is the name of the interpreter that runs the application This option allows you to specify the interpreter that runs the application It may be vengine or it can be another interpreter that you specify Default is vengine Environment The Environment option allows you to modify the environment variables in effect when the application executes Typically applications inherit the set of environment variables that are defined by Page 95 PeriView Reference Manual SRP This option allows you to modify those environment variables You can define an environm
232. ser and accessing the PeriView page http lt PeriView_nodename gt periview PeriView html Page 270 P0602566 Ver 2 7 Index PeriView Reference Manual A Activity Monitor Host status 147 149 167 173 COMMGR 174 VTs 168 173 line states 150 linked application activity 159 graph display 159 graph properties 163 PLM line state 150 PLM status graph 148 graph types 154 Span status information 168 VPS Host status 147 149 administrative phone lines 119 alarm filters 258 alarm log files default 251 alarm man pages 248 Alarm Viewer 247 Alarm Viewer window 253 default alarm log file filter 258 source 251 view 256 filter alarms 258 historical alarm log files filter 258 live alarms filter 258 source 251 view 255 Log File Viewer window 253 source of alarm information 251 default alarm log file 251 historical alarm log files 253 live alarms 251 view alarms 253 default alarm log file 256 live alarms 255 application critical application 160 165 linked application Activity Monitor 159 Application Manager 90 124 127 Assign Re Start Lines tool application configuration 125 applications information 112 Page 272 Assign Re Start Lines progress 125 launch 124 locations information 110 assign start order 123 139 Configure Applications tool configuration options 70 73 configure application 66 data processing options 74 diagnostics options 97 execution options 84 host communications
233. signated directories on the node where they will process e Executable file vex and configuration files ac g for all applications main and linked will be copied to the directory the following locations Solaris SMPSHOME componentN apps Windows 2000 3MPSHOMES componentN apps e User shared libraries so or d11 will be copied to the following locations Page 65 PeriView Reference Manual Solaris SMPSHOME componentN apps lib Windows 2000 3MPSHOMES componentN apps lib Configure Standard Applications You configure standard PeriProducer vex applications in the Application Configuration window A summary of the information required for these processes follows Application You must identify the name of the application s executable file vex For additional information see Identify the Application to Configure on page 68 Application Type Initially you configure an application as main or linked When you configure a Main application then you must continue to define the Configuration Type And for PeriProducer applications you need to specify Defaults Settings When you configure a linked application no other options apply For additional information see Define the Application Type on page 68 Configuration Type A Main application is defined with either a Default or Custom Configuration When you configure default application no other options apply When you create a Custom configurati
234. ssage Recording Time leo English X Prefixes Quality of Numeric Speech Concatenation Vocabulary Lookups Better sdl Monetary Speech Concatenation _ Use Vocabulary Tokens in English _ Day Month Year Format To configure Vocabulary Options define the following parameters Modes This group of options apply to vocabulary modes and include Monetary Speech Concatenation Use Vocabulary Tokens in English Use Dollars For Currency TDD Literal Day Month_Year Format Quality of Numeric Speech Concatenation and Speech Parsing e Monetary Speech Concatenation Use this parameter to designate the method of concatenating monetary speech output at run time Your selection should correspond to the size of the vocabulary that the application accesses Typically Monetary Speech Concatenation requires a larger vocabulary For example 25 can be spoken as a single element twenty five dollars or as two elements twenty five dollars The phrase twenty five dollars requires a larger vocabulary that twenty five dollars P0602566 Ver 2 7 Application Configuration Regardless of the number of phrases by which the dollar value is spoken numeric items are spoken in the formatted mode defined either by the PeriProducer data card type which is specified in the application Both sign and decimal place are represented E Disable Monetary Speech Concate
235. t and user and applies only to web applications Default 600 seconds When this timer expires the application receives the condition webtimeout Unless the application explicitly handles the condition the call terminates when it exceeds the length you specified If Web Mode is disabled the parameter is inactive You should not set this parameter to zero 0 as it disables the Maximum Call Length If this parameter is disabled the application could be blocked for an undetermined amount of time waiting for user s input A m F The Message timeout which you define at the following parameter is not Chaa triggered as it is disabled in Web mode for user inquiry response time Page 92 P0602566 Ver 2 7 P0602566 Ver 2 7 Application Configuration Message Timeout This value represents the internal message timeout parameter Message timeout determines the amount of time to wait for a response to each message that requires a response before a call can be terminated Default is 60 This parameter can apply to the inquiry response period for the host the component and the user depending upon the application s method of execution e InIVR mode application executes on telephone lines this parameter applies to the inquiry response period for the host component and user An application executes in IVR mode when Web mode is disabled e In web mode application executes on the Internet this parameter applies to th
236. t 2 of 2 Object Name Description TMSCOMM The TMSCOMM tree object represents the network component that provides network control and telephony t tmacomm bridging functions across components and nodes in a Avaya Media Processing Server Series Release 1 0 product OSCAR An OSCAR tree object represents a network component nai that provides external resource services speech synthesis 4 oscari z and recognition It functions in conjunction with a MPS which provides telephony and application services e For detailed information about OSCAR resource processing refer to the OSCAR Reference Guide Tree Object States When you launch the Application Manager or the Line Status these tools attempt to contact specific software processes periodically The information returned by the contact or the lack of contact is projected by the color of tree objects assigned to the domain in the workspace Tree objects represent network entities State is a representation of a PeriView tool attempting to contact some software process e In the case of tree objects PeriView tools Peri View Launcher Application Manager and Activity Monitor attempt to contact srp Startup and Recovery Process e Inthe Activity Monitor e Graphs attempt to contact TMS Telephony Media Server e The Component Host Status tool attempts to contact commgr Communications Manager Object states include Unreachable black Down red or Up green The Down
237. t a E ea s are AEH 261 Advanced Filter Parameters 005 261 Saving a Filter cna enri sean ag vA eerie ne aha eee 264 Filtering Alarm Log Files 0 0 00 00 000 ea ee 265 Configuring Data Provider for PeriView 267 IntroduchOlr 2 4424 veces Viena been eee Sy hee 268 P0602566 Ver 2 7 Page vii PeriView Reference Manual Netscape for Solaris Installation 006 269 Introduction 45222 le ee eet ea ee e a 270 Installing Netscape 4 7X for Solaris SPARC 270 Installing Java Plug in 0 2 eee eee eee ee 270 Indek sie Ns eae a Geese seven eNe Nese A 271 Page viii P0602566 Ver 2 7 Preface PeriView Reference Manual Scope Peri View is a Graphical User Interface GUD tool that is used with the Avaya Media Processing Server Series hereafter known as Processing Server The PeriView Reference Manual provides information on how to use PeriView and its subset of tools A companion document PeriView Quick Start Guide offers a concentrated version of this material In addition to these documents refer to the Processing Server reference material available through the Reference Material link Intended Audience This document is useful to any person who uses PeriView to interact with the Processing Server systems It is expected that you complete the training programs conducted as part of the initial system installation In addition it is important to be f
238. t affect the language that is spoken by the token it affects only the language in which the token displays P0602566 Ver 2 7 Page 101 PeriView Reference Manual al Disable Using English Vocabulary Tokens When you select either Dutch French German Italian Portuguese or Spanish vocabulary tokens display in the language you select Default Spanish Example Token uno Spoken uno vf Enable Using English Vocabulary Tokens When you select either Dutch French German Italian Portuguese or Spanish vocabulary tokens display in English Spanish Example Token one Spoken uno For additional information about using tokens when recording and naming vocabulary elements refer to the PeriStudio User s Guide The terms token and label can be used interchangeably when working with that document e TDD Literal This parameter determines the method by which messages are displayed to a caller s TDD Telecommunications Device for the Deaf device during an application s execution cycle It is applicable only when configuring an application for TDD and can only be defined when TDD is selected at the previous prompt Method of Speech Parsing TDD transactions are accomplished using message text as opposed to spoken vocabulary This parameter determines whether the literal message or a referenced value displays on the caller s device Enable or disable the TDD Literal by specifying OFF or ON i Enable the TDD
239. t for User user 1 System Administrators 5 Choose the groups that you wish to add for the selected user Click OK The groups are now available to the user and are displayed in the Membership tab User user aa rs System Administrators testgroup testgroup Page 40 P0602566 Ver 2 7 User Manager 6 To remove the membership of a group for the selected user click on the REMOVE button A pop up dialog appears asking you to confirm that you wish to remove the group for the selected user Remove Membership s xj Are you sure to remove the selected membership s xes no Java Applet Window 7 Choose YES to remove the user s membership from the group locally 8 Click OK or APPLY button in the parent window to save the changes To get the details of user s group click on the DETAILS button For more information refer Setting Group Properties section P0602566 Ver 2 7 Page 41 PeriView Reference Manual User s Advanced Properties To set the advanced properties for a selected user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose a user from the list displayed in the User tab and click on the Properties button 3 Click on the Advanced tab to configure the advanced properties like Fault Priority for the selected user E User user1 Properties Privileges Membership Advanced Configur
240. tarted automatically during reboot You define the Start on Reboot at the Execution Options category in the Configure Applications tool Applications that you configure not to restart during reboot display with a BF blue No ReStart application icon Applications that display this icon are assigned but not started during reboot For additional information see Execution Options on page 84 What determines the assigned started order Applications are assigned and started if applicable sequentially in the order in which they are listed Each time you assign a call processing or administrative application to a location information about the application is appended to this list Unless you reorder this list with the Reorder action applications are always assigned and in the order in which you assign them with the Assign action tool Why reorder the list The order in which any application is assigned started can be critical to successful call processing functions This tool is especially important to Administrative Applications which perform system maintenance operations and support call processing applications Typically administrative applications are associated with logical phone lines which are incapable of processing calls Administrative applications that are configured as initialization applications are assigned started and complete their execution cycle before assigning other applications You define initializat
241. tatus 173 Activity Monitor 174 l IPML Service Provider 220 L linked applications P0602566 Ver 2 7 Index Activity Monitor 159 shared libraries 79 live alarms 251 logged alarms default 251 logical phone lines 85 119 man pages alarms 248 manual how to use X intended audience for x organization of xi scope of X MMDP Configuration 181 197 N network application management 118 P phone line activity states 150 phone lines administrative 85 119 call processing 85 119 line type checking 119 logical 85 119 physical 85 119 type 85 119 physical phone lines 119 PLM line status graphs 152 Profiles 15 R remove file when un assign 131 S Service Data Provider 186 shared libraries configuration options 78 linked applications 79 Span status 146 information 168 standby application 88 Page 273 PeriView Reference Manual states of phone line activity 150 states tree objects 116 T termination type 113 129 132 tree object information Application Manager 116 tree object states 116 V Vocabulary Options 100 VPS Host status COMMGR 174 VTs 168 173 174 VT Virtual Terminal 174 W Web 88 Page 274 P0602566 Ver 2 7
242. ter There are two ways to apply an alarm filter Implicitly through the selections of TopologyTreeNode Node Component or Process Explicitly define an alarm filter with Alarm Filter plug in e Define a filter with Alarm Filter plug in Use the Alarm Filter to define an alarm filter for Alarm Viewer You can apply an alarm filter with Alarm Viewer so that only the alarms passing the filter are shown in Alarm Viewer Select the Alarm Filter button from the toolbar to define an alarm filter Alternately you can load a filter that is previously saved and then use it For additional information about filtering alarms see Filter Alarms on page 258 e Select Alarm Log Files Choose Log Use the Choose Log button in the Alarm Filter window to select the Alarm Log files which are to be viewed You must select the specific alarm log files that you want to view before they will P0602566 Ver 2 7 Page 249 PeriView Reference Manual display in the view window e View Alarms To view the alarm log files 4 use either of the following options e Select the menu item Log Viewer from the Alarm Viewer menu e Click the Choose Log button in the Log File section in the Alarm Filter e When a log file is selected using one of the options mentioned above the log data appears in a separate window The Alarm Viewer presents only the live alarms however the stored alarm log is not presented in the Alarm Vi
243. tes this memory is reclaimed by the system Linked pgm after application termination Shared memory items of all linked programs are retained by the system after the main application is terminated Items specific to the main application are not retained Main pgm after application termination Shared memory items of the main programs are retained by the system after the application is terminated Linked pgm after return execution main pgm after application termination Shared memory items of the linked programs are preserved while the main program is active When the main program terminates shared memory from linked programs is reclaimed and the shared memory of the main program is preserved Linked and main pgm after application termination All shared memory items of the main and linked applications are preserved after the main application terminates Application Input Parameter Text This option allows for data to be passed from the configuration file to the application when you start the application This can include user entered data or file based data that is to be used as input by the application Also Input Parameter Text can be made accessible to programs that are linked to the application you are configuring Once you have defined all shared libraries for this application you can select Defaults to set the parameters back to their default values When you have defined all options you must select Save in the App
244. the common component are written to alarm common 0 log e Alarms specific to the mps107 component are written to alarm mps 107 log Alarm log files reside in the following locations Solaris SMPSHOME common log Windows 2000 3MPSHOME common log Initially when the default alarm log file reaches its preconfigured file size limit a default alarm log backup file is created to provide extended storage for alarm information There is only one backup file for each component specific log file When alarm information is written to a backup file that contains alarms the alarm information will be purged to make room for the more current alarm information You can choose to view backup default alarm log files along with the default log files that you select Component specific alarm log backup files are named in the format Syntax alarm lt component_type gt lt component_number gt log bak Example e mps107 alarm log file alarm mps 107 log e mps107 backup alarm log file alarm mps 107 log bak P0602566 Ver 2 7 Page 252 Alarm Viewer Alarm Viewer Window P0602566 Ver 2 7 Alarm information displays in the Alarm Viewer window Arrival Time Counts Severity Source P Node Thu Jul 17 17 11 40 tcad OSCPC Thu Jul 17 17 11 57 Thu Jul 17 17 11 57 0 tcad OSCPC 0 tcad OSCPC 0 srp OSCPC 10 srp OSCPC 0 tcad oscPpcvs5 0 ned OSCPCV5 0 tcad OSCPC 0 srp OSCPC 0 srp OSCPC 0 srp OSC
245. the following parameters e Modes This group of options apply to data processing modes and include Formatted Display Indexing by 0 VPS Compatibility and Unload Statistics After Each Run e Formatted Display Numeric items can be displayed in either an unformatted or formatted mode Disable Numeric Formatting Numeric items display in an unformatted mode This mode is standard in the internal MPS environment Numerals only display without reference to sign or decimal place Default i Enable Numeric Formatting Numeric items display in the formatted mode defined by the Picture Clause PIC in the application Both sign and decimal place display Indexing by 0 The ASE process responsible for running applications by default does not Page 74 P0602566 Ver 2 7 Application Configuration support explicit array indexing by zero 0 Disable Indexing by 0 8 by Disable this parameter for backward PeriProducer compatibility Default Enable Indexing by 0 Do not enable Indexing by 0 unless a legacy application does not execute successfully with this parameter disabled e VPS Compatibility This option applies to backwards VPS compatibility for legacy applications written in pre VAS Release 3 and Release 4 VPS mode It allows the application program to do both of the following e speak the character string 1 234 45 as Money for example the non numeric characters are ignor
246. the information does not apply to a component s analog phone lines Span status is updated by default at 15 second intervals This interval is specified by the PeriView Data Provider software You can also display span status information with the VSH and PeriReporter Tools To display span status with PeriReporter Tools refer to the PeriReporter Reference Guide P0602566 Ver 2 7 Page 167 PeriView Reference Manual Span status displays only for digital physical phone call processing lines which are capable of process calls Span status does not display for logical administrative phone lines which are unable to process calls and to which administrative applications are typically assigned Therefore administrative applications are not listed in the Applications scrolling window unless they are assigned to physical lines which are digital Component Span Status displays the component name and state the name of the spans A B C etc and their states and the phone lines and applications that are associated with each span Span dividers are lines that identify the boundaries between individual spans in the Lines display area When you position the cursor over a line the phone line number displays under the Lines display area The date and time of the last update of information to this window displays in the lower left corner of the Component Span Status window Component Span Status Information The Component Span
247. the list If you have other processes such as applications which generate alarms and they are not on the list add them to list by entering the process name in the text box and clicking on the Add to List button Components Filter by the component s from which the alarm was generated P0602566 Ver 2 7 Page 259 PeriView Reference Manual Simple Filter Parameters Sheet 2 of 2 Severity Filter according to the severity of the alarm Class Info Messages which typically indicate normal system functioning severity levels 7 9 Warning Messages which typically indicate unexpected or abnormal system functioning but do not necessarily mean that the system cannot function as expected severity levels 4 6 Alarm Messages which typically indicate a serious system failure that may impact its ability to function properly severity levels 1 3 Alarm Filter according to alarm number Each alarm is identified with a unique alarm Numbers number The range for system alarms is 00000 89999 The range for application alarms is 90000 99999 If you want to filter alarms by specific alarm s you must add the alarm s to the scrolling list then select them Only selected alarms will display in the viewer window when they are generated Add alarms to the list by entering the alarm in the text box and clicking on the Add to List button Select the alarm s in the list Message Filter according to the text displayed in the alarm message C
248. this action after you assign applications with the Assign Start Restart Lines actions The MPSs scrolling window identifies all MPSs defined for the domain in the workspace The Lines scrolling window indicates application specific information The Wait for Exit icon indicates that the application is configured Ex as administrative with Wait for Exit enabled The No Restart icon indicates that the application is configured not to restart automatically when the system reboots e The Line column identifies the line to which the application is assigned on the component that is selected in the Comps scrolling window e The Application column identifies the name of the application assigned to the line The User column identifies the name of the user that assigned the application to the location It is derived from the user name with which the Application Manager was launched You do not explicitly enter the user name information Page 133 PeriView Reference Manual How are applications assigned to the list Call processing and administrative application names locations and icons are added to the list during the Assign process Linked applications are not displayed in this list Each time you assign a main application its name is appended to the list All applications listed in the Locations window are assigned automatically during reboot However only those applications that you configure to Start on Reboot are both assigned and s
249. ties e Privileges Allows to set the group privileges e Members Provides information on the members of the group e Advanced Allows to configure the advanced properties of the group General Description Testing User Manager Type Normal v An ordinary group View Set up your customized Periview display settings view Settings Miscellaneous Configure miscellaneous settings like timers etc Configure OK Cancel Apply 3 Modify the parameters as required in the General section e Description Displays the details of the selected group e Type Displays the type of the user P0602566 Ver 2 7 Page 51 PeriView Reference Manual 4 To customize the PeriView display settings for the selected user click on the VIEW SETTINGS button Fy View Settings of User user1 Domain Name lAvayal Tab Location View tooltips on the Periview main topology tree nodes Startup Location Applies to Client based PeriView Only x Location 0 Y Location 0 Get Current Default Startup Dimension Applies to Client based Periview Only Width 1024 Height 768 Get Current Default Language English x Country United States D OK Cancel 5 Modify the parameters as required Click OK to save the changes in the View Settings of Group Users screen This saves the changes locally To permanently save the changes made click the OK button in the pare
250. tifier hdxdefault v 1 To use an existing link a Choose the link in the Select the Logical Identifier box and click Modify b Go to step 2 Or to add a new link to use a Type a name in the Enter a Logical Identifier box and click Add b Go to step 2 Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task P0602566 Ver 2 7 Page 223 PeriView Reference Manual To remove an existing link choose the link in the Select the Logical Iden coe z tifier box and click Delete A a j SE IPML Configuration 192 168 62 110 SCCS Host Data Exchange Bi Directional Interface The SCCS routing script uses this interface to exchange call related statistics with the IVR application and Attach Data Interface Use Advanced for more options Switch Configuration ProviderSiteIP localhost Address Server Site IP 164 164 3212 Address Register ID hoo 2 Enter information in the window using the following table Server Site IP The IP address of the Telephony Link Server Address Provider Site The PBX M1 machine name Default is SL16 IP Address Register ID Usually the name of the Telephony Link Server Page 224 P0602566 Ver 2 7 MPS Control Center 3 Click the Advanced button Ff IPML Configuration 192 168 62 110 SCCS Host Data Exchange Bi Directional Interface Advanced options Advised to be config
251. tion file home peri CorpDialer corpdialer vxml Or specify the URI of the vxml application as follows Application http vxml_server apps corpdialer vxml Application Configuration does not verify that the URI is valid i e a VoiceXML application exists at the specified location Be sure you enter the valid URI for the application In the Configuration field enter the location for the configuration file in the following manner nodename directory filename acfg The directory should typically be opt vps componentX apps appname acfg You should use the same root name for the configuration file as you do for the VoiceXML application For example Configuration mpsap 1 a opt vps mps 1 apps corpdialer acfg After entering the criteria click on Load PeriView creates a default configuration for the VoiceXML application Note that the application type automatically changes to VoiceXML P0602566 Ver 2 7 Application Configuration Application Configuration fg a Application file homesperi CorpDialericorpdialer veml Choose Configuration mpsap1 avoptvpsimps appsicorpdialer actg Load Application Type vam gt Configuration Type Default xj Save Deplo Summary EEE DASS A S a eS Option interpreter jll timeout tart on reboot mode varnl_sve 600 On Value Execution Execution Execution Type P0602566 Ver 2 7 Configuration loade
252. tion and its default setting see Configuration Options Categories on page 73 Default The consequence of selecting Default is dependent upon the method by which the application was created PeriProducer e When you select Default for a PeriProducer application it is be configured using the values specified in the executable file vex and default values for all options that you have not explicitly specified No other parameters apply default configurations and all other options are inactive If you have completed your edits you must select Save to save edits to the file The symbol changes color from red to green when all changes have been saved For additional information see Save on page 72 Custom Select Custom to specify values for individual configuration options The six Option Category buttons are activated and you can select a category of options from the following Data Processing Shared Libraries Host Communication Execution Diagnostics and Vocabulary The application is configured with the default value for each option that you do not explicitly define For each category of options that you have modified after you define the options within the category you must select Apply Reset or Defaults from within the individual Option Category window to apply the edits to the Applications Configuration window For additional information see Define Custom Configurations on page 70 After you apply the edits with
253. tions Use only as directed by technical support Note increased logging can potentially impact performance process i all mob applic tls csvapi csad csh ds csrsm csrsmls cstapi cstapils cstapisccs cstapiscesls 4 The following table shows which windows appear based on the packages you choose The rest of this chapter describes each of the windows in order Page 210 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center Base Package plus IVR sccs Integration Package Window in IPML Configurator Base Package plus TAPI Integration Base Package plus CCT IVR Integration IPML Base Package only Configure External Host Interface Telephony Link Server Identifier Telephony Link Server Interface Telephony Link Interface IPML SP Identifier IPML SP Interface SCCS Host Data Exchange Bi Directional Interface 3 windows Server Side Connection for SCCS Server for Real Time Stats 2 windows SCCS Server Connection to Send Data Only 3 windows TAPI Server connection to Symposium Microsoft TAPI Server 3 windows Page 211 PeriView Reference Manual Page 212 Configure Internal Host Interface CTI Connection to the IVR 2 windows
254. tionships Hierarchy View Properties Property Value adminconnect alm_buffer appman batec BANGALORE a apprman time defaultgroupn peri defaultusema Si ar healt 5 Monitored Systems petra healthcheckin BANGALORE ipemsgrespon MPS ipcperiviewfl ipcpinginterval ipcpingthresh ipcprocpollin ipcsendliveev Add Remove Adjust Data Provider Name Status Success Ua When you select a Data Provider from the Data Provider s list the properties and the respective values of these properties are displayed on the right hand side of the screen You are not allowed to modify the properties however you can change the respective values Also when a Data Provider marked as to be imported is selected it s properties are not displayed since its properties are not imported yet Page 190 P0602566 Ver 2 7 P0602566 Ver 2 7 MPS Control Center Remove a Data Provider Connection To remove a Data Provider Connection right click on the DATA PROVIDER which you want to disconnect and choose REMOVE CONNECTION option The following screen appears Remove Data Provider Connection x Remove Data Provider Connection Select Data Providers whose connection will be severed Connected From Connected To UNITEDSTATES v BANGALORE v Remove Cancel 1 Select the Connected From and Connected To Data Provid
255. tive when you select Terminate as an action This parameter allows for either the abrupt hard or delayed soft termination of a call in progress when an application is to be terminated This option is also considered when a Restart is done or when a line is to be reassigned with a different application and it requires a termination Ignore line type Option This option is disabled by default and ensures that you are automatically informed of the consistency between application type call processing and administrative and line type physical and logical Ignore compat Option This option ensures that the release compatibility checking is not performed to warn if an application is assigned to a component when it is not compatible P0602566 Ver 2 7 Page 137 PeriView Reference Manual Remove Files Option This option is active only when you select Unassign as an action This parameter enables the automatic deletion of the executable vex and configuration files acfg for main applications during the Unassign process when the last occurrence of the application is un assigned This option also enables removal of shared libraries Page 138 P0602566 Ver 2 7 Application Manager Overview Application Management Event Cycle P0602566 Ver 2 7 This set of procedures is designed to identify the events that can occur during an application s life cycle from the point of view of the Application Management tool
256. tly processing call completes its execution cycle or the kill timer limit has expired whichever comes first The kill timer defines the amount of time that an application can remain active after a soft termination signal is issued This parameter is defined with the Configuration tool at the Execution Options category For additional information see Execution Options on page 84 To define Termination Type When an application may needs to be terminated you select the termination type This applies to all locations that have been selected for the action Select or Soft or Hard Default is Soft Soft The call in progress if any is allowed continue up to the value defined for the kill timer The call either terminates naturally within this period or the application terminates the call when the Kill Timer value expires Hard The call in progress is terminated abruptly not allowed to follow through to completion before terminating the application When you select both Terminate and Unassign in the Actions display area applications are sequentially terminated then unassign from the phone line one line at a time in the order in which they are listed The application can only be terminated or un assigned by the user that assigned application with the exception of root Once the application has been terminated the phone line object displays as a blue icon After the application is un assigned the phone line object displays as
257. to step 2 Or to add a new link to use a Type a name in the Enter a Logical Identifier box and click Add b Go to step 2 Or if you do not need to make changes to a link or add a new one click the Skip button and go to the next task To remove an existing link choose the link in the Select the Logical Identifier box and click Delete Ff IPML Configuration 192 168 62 110 TAPI Server connection to Symposium Microsoft TAPI Server Configure TAPI Server Use Advanced button to see more options TAPI Server Configuration TAPI Server IP 164 164 8 122 Address Port Number 2 Enter information in the window using the following table TAPI Server IP_ The host name of the telephony link server running on the Address socket Port Number The listening port of the TAPI server Page 232 P0602566 Ver 2 7 MPS Control Center 3 Click Advanced Pf IPML Configuration 192 168 62 110 TAPI Server connection to Symposium Microsoft TAPI Server Advanced options Advised to be configured by advanced users Setting Timers Debug Protocol Poll Interval Send Call Data yes Request to Timeout Call Data Separator Status 4 Enter information in the window using the following table the click Save Poll Interval Number of seconds between polls 10 120 Request to Number of seconds before the request times out 10 300 Timeout Send Call Data Yes sends both the ca
258. ts execution cycle or e has terminated but has not been un assigned from the phone line Yellow The phone line has been selected but no application has been assigned to the phone line Page 119 PeriView Reference Manual Page 120 File Location Requirements All files that an application requires during its execution cycle are copied from their source location to specific locations on the components with the Assign action Required files include executable and configuration files for both main and linked applications and any shared libraries they can utilize Main and linked application executable vex and configuration acfg files are copied to the following locations on the node where they will process Solaris SMPSHOME component_typeN apps Windows 2000 3MPSHOME component_typeN apps User shared libraries so or d11 are copied to the following locations on the node where the main and linked applications with which they are associated will process Solaris SMPSHOME component_typeN apps lib Windows 2000 3MPSHOME component_typeN apps lib Only one copy of an application will reside on a component regardless of the number of application instances that are processing on the node Only one copy of each of the files vex acfg so d11 a main application requires must reside on the component where it is processed regardless of the number of phone lines to which it is assigned Only one copy
259. u Jul 17 17 22 19 99999 unknown FIXEDOu OSCPC Thu Jul 17 17 23 18 _ 12004 srp OSCPCVE Thu Jul 17 17 23 18 _ 12013 srp OSCPCVE 0 I Inanna anananala Node OSCPCV21 Y Component mps 211 Y Message Length 10 Last Update Jul 17 2003 5 24 03 PM 2 5 vrerrrrrerrrerrrre rojo socoococococccoccsa OO OO CN ae oe ee ee HE Use the Alarm Viewer to view live and logged alarms Alarms are predefined messages that either report a problem or display specific information about a situation Alarm text messages display as live alarms in the Alarm Viewer window These messages come from the alarm daemon alarmd that execute on the node to which the viewer is connected one alarmd per node Logged alarms are messages that have been recorded in a file default log file The Alarm Viewer tool displays live alarms and the system generated default alarm log files You can apply filters to control the actual alarms that display in the viewer windows You can launch multiple viewers simultaneously Alarm Viewer windows function independently of one another and provide for an array of separate viewing situations across the network Each viewer can display either live alarms or alarm log files within an individually customized window environment Alarm messages are categorized as system alarms and user defined alarms System alarms are predefined into numerically coded unique conditions that have been assigne
260. ugins as profiles A user s profile contains the plugins and their related information that you often use These profiles when saved can be loaded whenever required and saves time w Z It is recommended to save the commonly used plugins into a profile To save the plugins open in PeriView s canvas as a profile 1 Select Profiles from File menu 2 Select Save Profile As to save the plugins that you open in Peri View s canvas Give a name to the profile P0602566 Ver 2 7 Page 15 PeriView Reference Manual Page 16 Window Help Profiles New Profile Reload Toolkit Load Profile Close Save Profile Tor ear to Exit Save Profile As Remove Profile Set Default Profile gt ToT To load a saved profile 1 Select Profiles from the File menu 2 Select Load Profile and select the name of the profile that you want to load 3 Click the Load button to load the selected profile If a profile fails to load it will not affect PeriView It will not open the plugins that are previously saved in the profile To add additional plugins to your profile select the Save Profile and update the profile This option is enabled only after you load a profile To remove a saved profile 1 Select Profiles from the File menu 2 Select Remove Profile and select a profile Click OK to remove the selected profile To load a profile automatically when Peri View starts you can select
261. uide Single Processing Server A single node is the building block in the Processing Server configuration It is configured with one MPS Processing Server component which consists of Node PO See F e TMS Telephony Media Server hardware MES l ASE e ASE Application Services Environment and the VOS VOS Voice Operating Software software processes executing on a node TMS MPS Network Configuration The following diagram illustrates a two node MPS configuration It consists of a node configured with one MPS component and a node configured with two MPS components Each node is identified by a node name A and B and each MPS is identified by an MPS number 1 2 amp 3 that must be unique across all nodes Typically statistics collection and processing is performed only on one node in a multi node environment PeriView tools reside on each node However PeriReporter Tools typically reside only on the node designated for statistics collection and processing Node B in this diagram You can launch any of PeriView s tools from any node except for PeriReporter Tools You can launch PeriReporter Tools only from the node designated for statistical collection and reporting Page 4 P0602566 Ver 2 7 Working with PeriView Processing Server Network Node A Node B Speier grils aries 7 ls pa oe ee Pe MPS 1 MPS 2 MPS 3 ASE ASE ASE VOS VOS V
262. ured by advanced users Setting Timers Poll Interval hoo ooo Request to Timeout j0 4 Enter information in the window using the following table then click the Save button Poll Interval Number of seconds to wait between polls Allows values Request to Number of seconds before a request times out Allows Timeout values 10 through 300 10 through 120 5 Click the Save button again 6 Ifyou need to enter another HDX link server repeat steps 1 through 5 Otherwise click the Next button P0602566 Ver 2 7 Page 225 PeriView Reference Manual Server Side Connection for SCCS Server for Real Time Stats Use these windows to specify the new or existing CSRSM link server to associate with the Symposium Call Center Server These windows appear only if you are configuring the VR SCCS Integration les lt 9 package H G IPML Configuration 192 168 62 110 Server Side Connection for SCCS Server for Real Time Stats Specify new or select an existing logical identifier that will be associated with the server New Link Enter a Logical Identifier eE Existing Links Select the Logical Identifier Add rsmdefault y Modify Delete Back Skip Close Status To use an existing link a Choose the link in the Select the Logical Identifier box and click Modify b Go to step 2 Or to add a new link to use a Type a name in the Enter a Logical Identifier b
263. use this tool define individual configuration parameters For VoiceXML applications the acfg file is explicitly defined on the node in the appropriate component directory on which it runs See Configure VoiceXML Applications on page 104 Configurations Options Configuration options are categorized as follows e Data Processing e Host Communications e Diagnostic e Vocabulary e Shared Libraries e Execution Parameters Although you can define configuration options within the application itself when you define these parameters in a configuration file you can easily display and modify them with this tool An application can execute in either IVR mode voice or Web mode Internet depending upon the configuration parameters associated with the application File Requirements Only a single configuration file can exist for an application at any one time When you redefine an application s configuration the existing file gets saved with new information For standard applications the file names of an application s configuration file acfg and executable file vex differ only with respect to the file extension During the assign process if a configuration file is not located in the same directory as the application s executable file the application is assigned with a default configuration During the assign process application files and user shared libraries are copied from their source location to the de
264. use the first fault occurred earlier than 1 hour before the user acknowledged the fault However every fault whether acknowledged or not is recorded in the log file Page 34 P0602566 Ver 2 7 User Manager e Email Displays the email address which PeriView will use for FAULT_USER_ACTION Once a FAULT_USER_ACTION occurs PeriView will send an email to the address specified here Client based only e System Action Displays the setting of faults for FAULT_SYS_ACTION Generally it may be a system command When a fault of FAULT_SYS_ACTION occurs PeriView executes the specified system command However the user can set only one system action 8 To save the changes made to the settings of the selected user click on APPLY An informative pop up window appears informing you that the user data has been successfully updated User Data Update Succeeded x fy User data has been successfully updated Java Applet Window 9 Click OK to save the changes made to the settings for the selected user P0602566 Ver 2 7 Page 35 PeriView Reference Manual Setting User Privileges To set the privileges for a selected user proceed as follows 1 Launch the User Manager window Refer Launching the User Man ager Plugin section for more details 2 Choose a user from the list displayed in the User tab and click on the Properties button 3 Click on the Privileges tab to view the plugins available to the selected user The Pr
265. ut waiting for this application to complete its execution cycle Select this option for administrative applications that are functionally independent of other applications If other applications depend on this application enable this parameter Page 87 PeriView Reference Manual Page 88 Start on Reboot Mode Use this parameter to indicate that an application starts during system reboot The default order in which applications are assigned started when the system reboots is controlled with the Reorder action Although all applications listed in the tool s window is assigned this parameter determines which of the applications actually start when the system reboots mi Enable Start on Reboot The application starts automatically during system reboot in the order that applications are listed in the Line Start Order During Reboot tool Default E Disable Start on Reboot The application does not start automatically at system reboot If you want to restart the application you must explicitly restart it by selecting Start with the Application Management tool B Applications configured not to restart display with a blue application initialization icon This icon displays in the Applications and Locations sections of the Application Management tool in the Locations section in the Application Management tool and in the Lines section of the Line Start Order During Reboot tool Web Mode This parameter applies to applicati
266. velopment directory for them to be copied to the component during the Assign process Step 3 If a configuration file acf g is not defined before the application is assigned a default configuration file is created automatically during the Assign process All required files vex acfg so d11 is copied from the user s development directory to the required locations on the component during the Assign process Step 3 To remove configuration files as well as executable and shared libraries from their location on a component when they are no longer needed use the Remove Files option Page 139 PeriView Reference Manual Step APPMAN Events Time Line Sheet 2 of 4 2b Shared Libraries Create Compile any shared libraries so or d11 that the application requires You associate shared libraries with an application with the Application Configuration window You must define the full path name of the shared libraries in the application s configuration file acfg so that they can be copied to the component along with the application s executable vex and configuration acfg files during the Assign process Step 3 When the application s executable file is copied to the component during the Assign process its configuration file and any shared library files if Copy File is checked associated with the application are also copied to the component Step 3 To remove shared libraries as well
267. vironment e Application Management The Application Management tool is used to manage applications in the network P0602566 Ver 2 7 Working with PeriView e User Manager The User Manager tool allows the Peri View administrator or a Peri View user with administrative privileges to add delete accounts and change user group privileges and properties MPS Control Center The MPS Control Center tool is used to display the Peri View configuration utilities Each tool is launched individually To work with multiple tools the tools can be launched sequentially Each tool offers a wide range of customization Once you launch a tool you can minimize it and restore it to view when you need it This flexibility permits simultaneous interaction with multiple PeriView operations and allows for network awareness and control in the operating environment For example you can view alarms in the Alarm Viewer and monitor applications in the Activity Monitor while you are assigning starting or terminating applications P0602566 Ver 2 7 Page 3 PeriView Reference Manual PeriView Work Environment The MPS systems consists of the hardware and software required to support interactive call processing functions for both voice and Web Internet interaction Configurations and Naming Conventions The following description illustrates the MPS system concepts and naming conventions used in the PeriView Reference Manual and Quick Start G
268. web server node name here gt periview Peri View html gt Updates changes to PeriView may not always appear when using the browser based 2 UW Peri View See Browser based PeriView and the Java Cache on page 23 P0602566 Ver 2 7 Page 7 PeriView Reference Manual qo Ea 4 do o7 m 2 5 UF ro A Page 8 Using PeriView for the first time When using PeriView in browser mode for the first time from a system a Security Warning dialog immediately appears when the browser is pointed to the Peri View s URL If the system does not have the required Java plug in then the plug in will be loaded first before the dialog is displayed Warning Security lt x D Do you want to trust the signed applet distributed by Avaya Inc Publisher authenticity verified by Avaya Inc A The security certificate was issued by a company that is not trusted 4G The security certificate has not expired and is still valid Caution Avaya Inc asserts that this contentis safe You should only accept this content if you trust Avaya Inc to make that assertion More Details No Aways Choosing to accept PeriView to run as a trusted applet using options Yes or Always ensures that the applet has access to system resources in a secure environment If you choose Yes PeriView runs as a signed applet for the current browser session only If you want Peri View to always run as a trusted applet choose
269. y In PeriView if you are connected to a consolidator MMDP you can import or add another consolidator In this case when you save the configuration for the first consolidator MMDP both the consolidators and all the child service MMDPs will get each MMDP s configuration data Each MMDP in a system recognizes the configuration of all the other MMDPs unless the system is down The MMDP has a built in replication feature which allows it to replicate information across the consolidator MMDPs anytime a change is made If a connection between two consolidators is broken the respective consolidator MMDPs try to reconnect to one another in every 15 seconds On reconnection the new configuration is transmitted The Data Provider should not be stopped in any circumstances the MMDP is capable of reconfiguring itself dynamically based on the new configuration including opening new connections to service MMDPs An MMDP can handle changing from a consolidator to a service and back to consolidator without a restart For Solaris Start and stop the S95avaya pdp service before the changes take effect Issue the following commands to stop and start the S95avaya pdp service etc rc3d S95avaya pdp stop etc rc3d S95avaya pdp start For Windows Goto Start gt Programs gt Administrative Tools gt Service to start or stop the Avaya PeriView Data Provider service P0602566 Ver 2 7 Netscape for Solaris Installation This chapte

Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Reference Manual

Contents

Download Pdf Manuals

Related Search

Related Contents