Avaya one-X Quick Edition Release 3.2.0 Telephone User Guide
Contents
1. 15 what callers hear 14 Volume adjusting 26 W Web based System Administration 28 Z Zero redirect feature disabling i gt ar ic ic aires e eae a 11 specifying Operator extension 11 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 33 Index 34 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 20072. Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Name Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Zero Redirect Enable and disable Operator redirect and enter the number to which a call will be redirected SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port for support of e mail notification of voice mail Teleworker Options Working Mode Disable Local or enable Teleworker teleworker Preferred Server Enter the IP address of the teleworker server host Backup amp Restore Backup amp restore user configuration data To access telephone and user options using a web browser 1 Start the web browser on your computer 2 In the Address field enter the IP address of the telephone for example type https 192 168 0 2 30 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Index Index A Applications overview 4 23 Authorization code override restriction o ooo ee 6 Auto Attendant recording yourname 15 Cc Call answerin
3. Press OPTIONS Select Call Log Select the Line Feature button beside the number that you want to delete Press Del To clear lists all call logs and or reset the counter 1 FO RD Press OPTIONS Select Call Log Press Clear Do one of the following e Reset Counter Clears the missed call counter e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and both lists of calls Press Yes then Exit 12 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Using Voice Mail User Keypad Shortcuts Using Voice Mail The following table shows shortcuts available from the keypad after you enter the password Key Function 1 1 Main Menu Listen to new messages 1 Listen to voicemail messages 1 YX OO N Oo A W PD Rewind Pause Fast forward Replay Envelope information Delete Reply Save Skip to the next message Return to main menu 4 Personal Options 1 2 Voicemail notification on or off Record name 1 2 3 4 Stop Recording Satisfied and store Listen to name Erase and re record Add additional recording to the name Exit without changes and return to record name menu Record personal greeting Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 13 Using one X Quick Edition IP Telepho
4. 21 Personal directory deletingentries 22 adding entries manually E editing entries oo 2 ee 22 copying entry from Calllog 17 Status copying entry from Corporate directory q add remove monitored user 19 copying entry from Voicemail record 17 calling a user aaa a 19 deleting entries 2 oaoa o ee ee 18 change personal value 20 editing entries o oo a 18 configure personal value 19 maximum entries ao ao o ee ee 47 description o 2 2 1 18 Presence see Status remove personal value 20 Programmable softkeys values 2 2 eee ee 18 disableasoftkey 0 23 view information for a user 18 list of functions o oo a 24 program a softkey 23 T reset to factory default 23 Telephone applications 23 Telephone Options main menu summary 29 R Telephone Options menu summary of options 29 30 Recording Text entering in display area 16 name for personalized greeting 15 Transferring a call 0 0040 8 Registration information for special features n aoao aoa a 28 U Restricted calls authorization code a oaos a 6 User Keypad Shortcuts 13 Rings changing number of 11 User Options accessing 6
5. Speed Dial 7 8 9 Language View settings Table 3 Telephone Options Telephone User Option Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 10 Teleworker 3 Voicemail Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Contrast Level Adjust the contrast level of your telephone display Enable to connect your Quick Edition IP telephone to a high speed Internet connection and access the Corporate directory 11 Reset Softkeys Reset softkeys to factory defaults Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 29 Options Menus Table 4 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings
6. endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WI
7. hold 2 Place and conclude the new call 3 To retrieve the held call press the HELD softkey that corresponds to the held line Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 7 Using one X Quick Edition IP Telephones Transferring Calls To transfer a call and speak to the receiving party 1 With the calling party on the line press TRANSFER When you hear the dial tone dial the number or press FrDir and select the number After the dialed party answers your call announce the caller When you are ready to transfer the call press TRANSFER Press Ok ar wo Ph To transfer a call without speaking to the receiving party 1 With the calling party on the line press TRANSFER 2 When you hear the dial tone dial the number or press FrDir and select the number 3 When the telephone at the far end begins to ring hang up Parking and Retrieving Calls To park a call 1 While the call is active press Park 2 Press Ok and hang up To retrieve a parked call from the telephone that was used to park the call 1 Atthe telephone that was used to park the call pick up the handset or press SPEAKER or press HEADSET 2 Do one of the following e to retrieve a single parked call press UnPrk e to retrieve one of several parked calls press the Line Feature button beside the call To retrieve a parked call from any other telephone 1 At any Quick Edition IP telephone connected to the network except the
8. to the caller press Answ To access your voicemail using any telephone To retrieve voicemail messages through the PSTN the one X Quick Edition network must be equipped with a PSTN gateway 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP telephone Wait for voicemail to answer the call As soon as the greeting starts to play press When prompted enter the password followed by the key ar wo Dh Follow the prompts Record Your Name and Greeting To record your name 1 Press OPTIONS Select Options and User Options When you are prompted enter the password the default password is 123456 Press Done Voicemail then Record Name Lift the handset then press Rec speak your name clearly and press Stop Dak oN Do one of the following e press Play to listen to your recording e press Save and then Ok if you are satisfied with the recording e press Rec again to re record your name 7 Press Exit Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 15 Using one X Quick Edition IP Telephones To record a personalized greeting 1 Press OPTIONS and log in to User Options Press Voicemail and then Record Greeting Lift the handset Press Rec speak your greeting clearly and select Stop Do one of the following of 2 MN e press Play to listen to your recording e press Save and then Ok if you are satisfied
9. 25 User Options Options button S callforwardmenuitems 10 Site identifier viewing 23 call log menu items aoaaa aaa 12 Softkeys E contrast level menu items 27 application labels 23 language Menu items ooo 26 CFwd call forwarding 23 password menu items ooo 25 Dir directory access 4 23 ringtone menu items ooo 26 Retrv retrieve parked call 23 set details menuitems 23 VMail voicemail o o 23 voicemail keypad shortcuts 13 Softkeys programmable gt voicemail menu items 18 disable a softkey o o 23 list of functions o ooo o 24 y program a softkey 23 reset to factory default 23 View speed dial list 21 Software version and release number viewing 23 Voicemail Speed dial accessing Voicemail options 15 add entry manually eal recording yourname 0 15 copy entry fromcalllog al toplaya cases sms em ee E GA 15 copy entry fromcorpdir 21 Voicemail application copy entry from voicemail record 22 setting options through telephone buttons 15 32 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Index supported callers actions 13 14 user keypad shortcuts
10. AVAYA Avaya one X Quick Edition Release 3 2 Telephone User Guide 16 601411 Release 3 2 August 2007 Issue 3 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily
11. THIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that contains element
12. WtTn Call waiting tone CnLvl Contrast level Grtn Greeting night switching will let you select the default or a custom auto attendant greeting key must be programmed by the administrator Disable Disable Softkey 24 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Accessing User Options Accessing User Options To access user options when password protection is enabled 1 Press OPTIONS 2 Select Options and User Options 3 Type the password initially enabled the default password is 123456 4 Press Done To access user options when password protection is disabled 1 Press OPTIONS 2 Select Options and User Options Setting Password Options To change your password 1 Access the User Options menu Select Password and then Change Password Type the new password and press Next Re enter the new password and press Next Enter the old password and press Next Press Ok and press PHONE EXIT Oak WON To enable or disable password protection 1 Access the User Options menu Select Password Select Turn Pswd OFF or Turn Pswd ON Press Yes to activate or deactivate password protection ar won Press Exit Note Disabling password protection for accessing user options does not disable the voicemail password Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 25 Using one X Quick Edition IP Telephones Adjusting the Volume Use Volume Up and Volume Down to a
13. comes in 7 Press Exit Setting the Contrast Level of the Display 1 Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Contrast level Daron To brighten the background select To dim the background select 7 Press Save then Exit Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 27 Using one X Quick Edition IP Telephones Registration Information for Optional Features 1 Press OPTIONS Select Opt Features Select Email Fwd Options WebAdm Sys Options or Teleworker Options to display the registration code 4 Press Exit Web based System Administration If your telephones are connected to the same network as the administration computer you can configure system wide options using the web based administration interface Refer to Avaya one X Quick Edition System Administration Guide 28 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Options Menus Telephone Options Table 2 Telephone Options Main Menu 1 Options To log into user or system options Call Log View and clear incoming and outgoing log entries DND Enable and disable Do Not Disturb My Status Set your user status Paging Initiate a page Add edit and delete speed dial entries Optional Features Set Details View View 2 3 4 5 6
14. display the IP address for the telephone Press OPTIONS and select Set Details to view network configuration information about your telephone Programmable Softkeys To program a softkey 1 Press the selected softkey for two seconds The screen will display all possible options A check mark indicates the current function assigned to the key and a D indicates the default function of the key 2 Select the Line Feature button beside the new function Press PAGE LEFT and PAGE RIGHT to view all options 3 Press Ok at the key assigned message To disable a softkey 1 Press the selected softkey for two seconds 2 Select Disable 3 Press Ok To reset softkeys to factory defaults 1 Press OPTIONS Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 23 Using one X Quick Edition IP Telephones Select Options and User Options Enter the password if password protection is enabled initially enabled the default password is 123456 4 Select Reset Softkeys then press Yes Table 1 Telephone Softkey Functions Label Function Retrv Retrieve parked calls Dir Corporate Directory MyDir My Personal Directory CFwd Call Forward Vmail Voicemail VMSet Voicemail options Page Paging DND Do Not Disturb MySts My Status Lgout Outgoing call log Log Incoming call log SDial Speed Dial Tw Teleworker Rng Tn Personalized ringing C
15. dition Release 3 2 Telephone User Guide August 2007 9 Using one X Quick Edition IP Telephones Call Forwarding To forward calls to voicemail 1 2 q Pp On Press CFwd Select All Calls or After 3 Rings Press Chg Select Voicemail Press Save Press PHONE EXIT To forward calls to a directory number 1 NO q PF OD Press CFwd Select All Calls or After 3 Rings Press Chg Select Directory or press the indicated dialpad key If you want to switch to your Personal directory press MyDir Select the Line Feature button beside the number to which calls will be forwarded Press Save then Exit To forward calls to an external number ar wD 6 Press CFwd Select All Calls or After 3 Rings Press Chg Select Dialed or press the indicated dialpad key Enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number or to a SIP network number include the prefix Press Next Save then Exit To enable call forwarding 1 AWN Press CFwd Select All Calls or After 3 Rings Press On Press PHONE EXIT 10 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Zero Redirect To disable call forwarding 1 Press CFwd 2 Select All Calls or After 3 Rings 3 Press Off then Exit To change the number of rings before forwarding 1 Press CFwd 2 Select After 3 Rings 3 Press Chg 4 Press the or softkey to decrease or increas
16. djust the handset speakerphone headset or ringer volume The volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds Muting the Active Microphone e Press MUTE e To activate the microphone press MUTE again Changing the User Language 1 Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Language Press Chg Select the Line Feature button beside the language of your choice Press Yes then Ok and then Exit o No a E wo PD Choosing a Personalized Ringer Tone Press OPTIONS Select Options and User Options tm Type the password initially enabled the default password is 123456 Press Done ar wn Select Personalized Ringing 26 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Setting the Call Waiting Tone 6 Select the Line Feature button beside any ring pattern entry on the Select Ring Pattern menu to hear the tone Press Play to hear it again 7 Press Select to choose the ringer tone Press Exit Setting the Call Waiting Tone 1 Press OPTIONS Select Options and User Options Type the password initially enabled the default password is 123456 Press Done Select Call Waiting Tone Oak oN Press ON to enable the waiting tone or OFF to disable it When the call waiting tone is enabled you will hear a beep when a second call
17. e and Greeting 6 2 ee eee eee eee 15 Using Directories 2 46665 08 45465 46408 AAA 16 DS assadas arrasa AA AE AAA 18 DG Not Distre io lt gt aa seara A as ALE Re EE GO we 20 Paging 64 6 666 8 OS OK OEDER ESS HEAD GD 184 CARA EA RA A S 20 Speed Dial 22422425 fi ee Sie Da Piet ECA Ses 21 Accessing Telephone Applications and Options lt lt 082 e ae 23 Programmable SottkeyS 6 6 ses Secs ee Pesce eee ene lt lt 23 Accessing User Options aaao 2 4 25 Setting Password Options a 25 Adjusting the Volume lt lt lt lt a a a eee a ws 26 Muting the Active Microphone 26 Changing the User Language eee 26 Choosing a Personalized Ringer Tone 2 02 ee eee eee 26 Setting the Call Waiting Tone naonao es 27 Setting the Contrast Level of the Display lt lt lt 27 Registration Information for Optional Features n naoa 28 Web based System Administration a oa sooo 28 DONE MONEE cc 6 5 e 6 oi a Sb EE SSS A sa OS Se Er DE SE 29 Telephone OPTIONS lt lt lt bes cde es ede REED HOSED ERO gera 29 DIE PERI RED SEEDED ED SESE DER TE OSCE R FEE ROE SG 31 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 3 Contents 4 Avaya one X Quick Edition Release 3 2 Te
18. e handset or press SPEAKER To make a restricted call using an authorization code The system may be configured with dialing restrictions that require that you enter an authorization code to override them 1 Dial the external number 2 After hearing a stutter tone dial the 6 10 digit authorization code provided by the system administrator 6 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Receiving Calls Receiving Calls To answer an incoming call Pick up the handset or press SPEAKER or press HEADSET To answer or ignore a second incoming call Press Answer or Ignore while the telephone is ringing If you choose to Answer the first call is put on hold ly y Tip When you have multiple incoming calls more than three for the 4610 and more than four for the 4621 you must transfer park or place the active call on hold before you answer the next call Putting a Call on Hold To put a single call on hold Press HOLD You can replace the handset without losing the call To retrieve a held call Pick up the handset and press HOLD To put an active call on hold while you place a new call 1 Press HOLD Press a Line Feature button Place and conclude the new call AWW N Retrieve the held call To put an active call on hold while you answer a second call 1 When a call comes in press the Line Feature button that corresponds to the incoming call The active call is automatically put on
19. e the number of rings 5 Do one of the following e Press 1 to redirect calls to voicemail and then select Save e Press 2 and select the Line Feature button beside the number to which calls will be redirected or select MyDir to choose a number from your Personal directory e Press 3 enter the number and select Next to redirect calls to your specified number 6 Press Save then Exit Zero Redirect To specify a redirect number 1 Pp ON 5 Access User Options Select Voicemail and then select Zero Redirect Press Chg Enter the number to which the call will be redirected If the call will be redirected to a PSTN number or a SIP network number include the prefix Press Done then Exit To enable or disable zero redirect k AWN Access User Options Select Voicemail Select Zero Redirect Press On or Off then Exit Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 11 Using one X Quick Edition IP Telephones Using Call Logs To view call log entries 1 Press OPTIONS 2 Press Call Log 3 Press PAGE LEFT and PAGE RIGHT to view the next or previous set of entries To edit a call log number before you dial the number 1 Dar oN Press OPTIONS Select Call Log Select the Line Feature button beside the number that you want to edit dial Press Edit Press Bksp and use the dialpad to enter a different number Press Dial To delete a single entry 1 2 3 4
20. g 2 o 7 Call forwarding accessing user options 10 disabling 2 o 2 220 000 11 enable forwarding to Voicemail 10 forward all calls to dialed number 10 forward all calls to directory number 10 forward all calls to Voicemail 10 Call log accessing user options 12 editing number before dialing 12 making calls from list a a aa 6 viewing entries o ee 12 Call parking andretrieving 8 Call Waiting Tone SONG ss sia e ci sa a E ua er Caller Keypad Shortcuts 14 Calling from status monitor 0 19 initiating acallmanually 6 putting call on hold to answer a call 7 putting call on hold to placeacall ES setting up conference call 9 transferring incoming Call 8 Conference call dropping a single party 9 dropping allparties 9 putting all participants onhold 9 putting one participant on hold 9 setting up 2 o o 9 Contrast level setting er Corporate directory changing name in 4 16 making calls using 224 6 maximum entries 2 200 16 Avaya one X Quick Edition Release 3 2 Telephone User Guide D Directories deleting entries from Personal 18 editing entries i
21. ing one X Quick Edition IP Telephones To copy an entry from a voicemail record 1 Press Vmail Type your voicemail password and select Done Select the Line Feature button beside the voicemail record that you want to copy Press Copy then Speed Dial Select the Line Feature button beside any available Speed Dial number Press Ok then Exit Pak oN To edit a speed dial entry 1 Press OPTIONS then select Speed Dial Select the Line Feature button beside the entry that you want to edit Press Edit If required edit the name then press Next If required edit the number then press Next Pak ON If you want to change the Speed Dial button assignment select the Line Feature button beside the entry that you want to use 7 Press Save then Exit To delete a speed dial entry 1 Press OPTIONS and select Speed Dial Select the Line Feature button beside the entry that you want to delete Press Del then Ok Press Exit Pp oO DN 22 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Accessing Telephone Applications and Options Accessing Telephone Applications and Options Softkeys and the OPTIONS button provide access to user specific and system wide options Default Function Softkey Label 4610 SW IP 4621 SW IP Do not disturb n a DND Retrieve a parked call Retrv Retrv Call forwarding CFwd CFwd Directory Dir Dir Voicemail Vmail Vmail Log n a Log Press the key and then PAGE LEFT and PAGE RIGHT to
22. lephone User Guide August 2007 Using one X Quick Edition IP Telephones Introduction Message Waiting Line Feature buttons Softkeys 4621 SW IP Telephone Softkeys 4610 SW IP Telephone Phone Exit ES q 5 A E lt gt gt mr CG Options Speaker Hold Headset Transfer Mute Conference Volume Up Drop Redial Volume Down Page Left Page Right Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 5 Using one X Quick Edition IP Telephones Making Calls To make calls manually 1 Pick up the handset or press SPEAKER or press HEADSET 2 Dial the number To make a call using a speed dial You must first create speed dial entries see Speed Dial on page 21 1 Press OPTIONS and select Speed Dial 2 Press the number that corresponds to the entry that you want to call To make a call from the list of call logs You must subscribe to Caller ID service for the name and number of incoming calls to be recorded in the Incoming list 1 Press OPTIONS and select Call Log 2 To dial a previously dialed number press Out 3 Press the Line Feature button beside the number that you want to dial 4 Pick up the handset or press SPEAKER To make calls using the corporate or personal directory 1 Press Dir to display the Corporate directory press Dir and then MyDir to display the personal directory 2 Press the Line Feature button beside the number that you want to dial 3 Pick up th
23. mple to type R press the 7 three times 4 Press Save then Exit To add an entry to your personal directory manually 1 Press Dir MyDir then Add Type a name for the record for example the name of the party that you want to call Press Next Type the phone number or extension for a PSTN or a SIP number type the prefix first af wo PN Press Next Save then Exit To copy an entry from the corporate directory 1 Press Dir 2 Select the Line Feature button beside the number that you want to copy 3 Press Copy then select My Personal Dir 4 Press Ok then Exit To copy an entry from the call log 1 Select Log 2 Select the Line Feature button beside the number that you want to copy 3 Press Copy then select My Personal Dir 4 Press Ok then Exit To copy an entry from a voicemail record 1 Press Vmail and enter the password and then press Done 2 Select the Line Feature button beside the voicemail record that you want to copy 3 Press Copy then select My Personal Dir 4 Press Ok then Exit Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 17 Using one X Quick Edition IP Telephones To edit an entry in your personal directory 1 Press Dir then MyDir Select the Line Feature button beside the entry that you want to edit Press Edit to modify the entry Press Next Optionally edit the number 2 ak oN Press Next Save then Exit To delete an entry from your pers
24. n Personal 18 viewing entries o o 16 Display area enteringtextin 2 o 16 setting contrast level 27 DND Do Not Disturb enabling and disabling 20 E Extension number viewing 23 H Hold putting active callon 7 IP address of telephone viewing 23 M MAC address of telephone viewing 23 Main menu Options button 28 Microphone muting o ao o 26 Muting activating oo o o 26 N Name changing in Corporate directory 16 VIGWING s s e a a ia a a A 23 Network name viewing o o 23 O Operator specifying extension 11 Options button main Menu items o o 29 telephone menuitems 29 Options web summary of menuitems 30 August 2007 31 Index Overview delete entry lt lt 0 22 of telephone applications 23 editentry 2 2 2 2 Pe tomakeacallusinga 6 view yourlist lt sos soa ee ee ee 21 P Speed Dial application Paging lcccccl 20 adding entriestolist 21 Password m adding entry manually 21 changing user options and voicemail 25 copying entry from Call Log 21 enabling or disabling user options 25 copying entry from Corporate directory
25. nes Key Function k 2 3 4 Stop recording Satisfied and store Listen to message Erase and re record Add additional recording to the message Exit without changes and return to personal greeting menu Delete personal greeting and use standard greeting Change password Configure zero redirect 1 2 3 Turn on feature Turn off feature Change redirect number Return to personal greeting menu Return to main menu Exit voicemail system Caller Keypad Shortcuts The following table shows the options that a caller can select while leaving a message Each key on the caller s dialpad performs a different function Key Function 1 gt a OO N Save the message and end the call Listen to the message Erase and re record the message Add information to the recorded message Exit without leaving a message Pause during recording and play voicemail prompts 14 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Using Voice Mail To play a voicemail message 1 Press Vmail and enter the password and then press Done 2 Select the Line Feature button beside the entry that you want to play 3 Press Play and then pick up the handset To listen to a voicemail message while the message is being recorded 1 When the caller begins to record a message press Lstn You can hear the caller speaking but the caller cannot hear you 2 To speak
26. onal directory 1 Press Dir then MyDir 2 Select the Line Feature button beside the entry that you want to delete 3 Press Del then Exit Status Status information is the advertisement of a user s availability to communicate with others You can monitor a maximum three telephones on the 4610SW IP and four on the 4621SW IP You cannot add Auto Attendant group or external numbers to your monitoring list When Status is set manually the following status values can be configured by the user e Automatic the default value e Busy e Away e In A Meeting e Be Right Back e Private e DND When Status is set to automatic the following values can be displayed e On Call off hook e Available on hook e All Call Forwarded call forwarding configured to forward all calls 18 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Status Icon Meaning Off hook on a call On hook available All calls forwarded Busy Do Not Disturb Private Be right back Away a 8 t Y In a meetin R Note While you are on an active call you can access the Corporate Directory to modify Status information To add or remove a user status on your monitored list 1 Press Dir 2 Select the Line Feature button beside the entry that you want to add or remove 3 Press StsAd to add to your monitored list or StsRm to remove from your monitored list To view the status information for a monitored user 1 The home sc
27. or a specific zone to broadcast a message to the devices in that zone Wait for the paging tone and then speak your announcement clearly into the microphone Press Done or hang up Press PHONE EXIT 20 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Speed Dial Speed Dial To view your speed dial list 1 2 Press OPTIONS and select Speed Dial Press PAGE LEFT and PAGE RIGHT to view all entries To add a speed dial entry manually 1 8 A Ore SO SIM Press OPTIONS and select Speed Dial Press Add Type a name for the Speed Dial entry Press Next Type a number Press Next Select the Line Feature button beside any available Speed Dial number to assign the entry to the Speed Dial number Press Save then Exit To copy an entry from the corporate directory 1 Par on Press Dir Select the Line Feature button beside the number that you want to copy Press Copy Press Speed Dial Select the Line Feature button beside any available Speed Dial number Press Ok then Exit To copy an entry from the call log 1 Pak ON Select Log If you want to copy an entry from the list of dialed numbers press Out Select the Line Feature button beside the number that you want to copy Press Copy then Speed Dial Select the Line Feature button beside any available Speed Dial number Press Ok then Exit Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 21 Us
28. reen will display monitored users on the right and active calls on the left 2 Select the Line Feature button beside the entry for which you want to view information Note Release 3 0 devices will appear as Private To dial a monitored user 1 Select the Line Feature button beside the entry 2 Press Dial To configure your own status information 1 Press OPTIONS Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 19 Using one X Quick Edition IP Telephones 2 3 4 5 Select My Status Press PAGE LEFT and PAGE RIGHT to view all status options Select the Line Feature button beside your status choice Press Yes To change or remove your status information 1 2 3 4 Press OPTIONS Select My Status Press PAGE LEFT and PAGE RIGHT to view all status options Select the Line Feature button beside your current status Select Auto to remove your set status Press Yes Do Not Disturb Use the do not disturb DND feature to prevent your telephone from ringing or receiving pages 1 2 Paging Press OPTIONS and select DND or press a programmed DND softkey Select ON or OFF to toggle between turning the feature on and off To broadcast an announcement to a paging zone 1 2 Press OPTIONS and select Paging Lift the handset and perform one of the following actions e select General Page to broadcast a message to all devices in the network e select the Line Feature button f
29. s provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents Using one X Quick Edition IP Telephones 2 2 0 2 eee ee ee ees 5 IMIGGUCHON 1 44 54 4 64 DDD REE ss 5 MIO GONG ss cic do ae sia ab eS A ers Se Se Se ae 6 ROGERS GONG gt y caceria 7 Puting A CONAN ca kk res ERS AEWA E EA A E ORES 7 MR AO ss be a hehe sds AS eee DR eS ES Sed 8 Parking and Retrieving Calls lt lt a 8 COMENCE Gallis lt lt score ae 9 Call FORMADO 1 146 446 42464864 6S RA AAA OOS A AAA AS A SACA A A A 10 Zero Redirech o iaa rr a GE ADO A A 11 Ale cris ars SLES SH SSH Aid GSE 12 USINA Voice Mail ck wee he ee DA DADO A A e 13 Record Your Nam
30. telephone that was used to park the call pick up the handset or press SPEAKER or press HEADSET 2 Press Retrv 3 Press the Line Feature button beside the call that you want to retrieve 8 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Conference Calls Conference Calls You can create a conference call with three participants Each of the other participants can in turn add one additional participant to the conference call for a maximum of five parties per conference call To create a conference call with three participants 1 Call the first party When the call is answered press CONFERENCE 3 Press Dial and dial the number of the second party or press FrDir and choose the number from a directory The first party is put on hold automatically 4 When the second party answers press CONFERENCE To drop a single party from the conference call 1 Select the line that corresponds to the connected party 2 Press Drop To place one of the participants on hold 1 Select the Line Feature button beside the party that you want to speak to privately 2 Press Select 3 To resume the three way conference press CONFERENCE 4 Select the line that was put on hold and press CONFERENCE To place all participants on hold 1 Press HOLD 2 To resume the conference call press HOLD again To end the conference call e Press End or hang up the handset or press SPEAKER or press HEADSET Avaya one X Quick E
31. with the recording e press Rec again to re record your greeting 6 Press Exit To delete a personalized greeting 1 Press OPTIONS and log in to User Options 2 Press Voicemail and then Record Greeting 3 Press Del Yes then Exit Using Directories The maximum number of entries is 100 for the corporate directory and 100 for the personal directory To view corporate and personal directory entries 1 Press Dir to view the corporate directory then MyDir to view your Personal directory 2 Press PAGE LEFT or PAGE RIGHT to move through directory pages To change your name in the Corporate directory 1 Press OPTIONS and log in to User Options 2 Press Name and then Chg 3 Press Bksp to delete characters if necessary Type a name starting with the last name and ending with the first name for example Young Mary Key Action 1 To enter special characters 8 and O 16 Avaya one X Quick Edition Release 3 2 Telephone User Guide August 2007 Using Directories Case softkey To change a character to upper or lower case The first character in a line and the first character after a space are capitalized automatically PAGE LEFT and To move the cursor to the left or right without deleting a PAGE RIGHT character Bksp softkey To delete a character 2 through 9 keys Press a key once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For exa
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