Avaya Nortel IP Audio Conference Phone 2033 User Guide
Contents
1. Display Message Probable Cause Action Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unable to Notify system find endpoint from administrator nyaha IEP Branch User ID Local Mode Branch User ID not Notify system Invalid ID 2 found inany administrator equipped Terminal Number TN Hospitality features Hospitality features Hospitality features are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call SU 1 Press the Line DN key eee 2 Dial the Automatic Wake Up Request eee 066 FFC 600 aoa 3 Dial the Automatic Wake Up time in a 866 24 hour time format hhmm A tone ooo sounds to confirm the time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 Ay 4 Press the Goodbye key Hospitality features To quit an Automatic Wake Up call 1 Press the Line DN key 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To2. Local Mode If the WAN connection is lost the IP Audio Conference Phone loses communication with the main office Terminal Proxy Server TPS The IP Audio Conference Phone then registers with the MG 1000B and receives telephone services from the branch office When in Local Mode the IP Audio Conference Phone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an IP Audio Conference Phone at a MG 1000B Controller 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Test Local Mode Additional features 3 Press the Select key the telephone A resets and registers to the branch office Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key to access the Services menu 2 Using the Navigation keys highlight Resume Normal Mode Select 3 Press the Select key the telephone registers back to the main office gt I 86 Troubleshoot MG 1000B Additional features When using MG 1000B error messages may display on screen Table 5 lists error messages and actions to correct the causes Table 5 Troubleshoot MG 1000B
3. Note The Password Admin Virtual Office Login and Test Local Mode menus may not be available on your IP Audio Conference Phone 2033 Consult your system administrator The Telephone Option menu offers the following options Volume adjustment Local DialPad Tone Contrast adjustment Set Info Language Ring type Date Time Note When an option has a sublist an ellipsis appears after the option Configure options on the IP Audio Conference Phone 2033 Use the Telephone Option menu To use the Telephone Option menu 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Telephone Option 3 Press the Select key Select 4 Press the Navigation keys to scroll and highlight an option for example Language 5 Press the Select key The display provides information required to adjust your selection Select PI GO Pi GO Choose one of the following a or a Press the Select key to save changes and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Audio Conference Phone 2033 Adjust volume To adjust the volume press the Services key and select Volume adjustment from the Telephone Option menu Choose one of the following To adjust Ringer volume or Ringer Speaker Buzzer Note Volume can also be adjusted using the Volume control buttons See
4. Telephone controls on page 16 PN a Press the Navigation keys to scroll and highlight Ringer Press the Select key To increase or decrease the Ringer volume choose one of the following Press the Lower Higher soft keys Press the Navigation keys Configure options on the IP Audio Conference Phone 2033 Cancel a pi To adjust Speaker volume Aa aa ae or Choose one of the following Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep existing settings Press the Navigation keys to scroll and highlight Handset Listen Press the Select key To increase or decrease the speaker volume choose one of the following Press the Lower Higher soft keys Press the Navigation keys Configure options on the IP Audio Conference Phone 2033 Cancel a pi To adjust the Buzzer volume Ao a amp or Choose one of the following Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep the existing settings Press the Navigation keys to scroll and highlight Buzzer Press the Select key To increase or decrease the buzzer volume choose one of the following Press the Lower Higher soft keys Press the Navigation keys Configure options on the I
5. 2 Connect one end of the AC power adapter cord to the power supply port located on the back of the PIM Thread the cord through the channel on the bottom of the PIM and plug the other end into the AC power source 3 The middle port of the PIM see Figure 5 on page 24 has an attached CAT5 Ethernet cable Thread the cord through the channel on the bottom of the telephone and plug it into the PIM port on the telephone See Figure 6 Figure 6 IP Audio Conference Phone 2033 connections Power Interface Module port Extension microphone jacks 4 To connect an extension microphone run the microphone cord through one of the side channels on the bottom of the main unit and plug it into one of the extension microphone jacks See Figure 6 Note A maximum of two extension microphone jacks are supported Configure options on the IP Audio Conference Phone 2033 Configure options on the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 Services menu lists the following submenus The Telephone Option menu enables you or your system administrator to configure telephone preferences The Password Admin menu enables you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an IP Audio Conference Phone 2033 Class of Service is set for Virtual Office and Branch Office For more information see page 67
6. Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash To answer a Call lt p Press the Line DN key While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold A Press the Hold key To retrieve a call on hold SU Press the Line DN key Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 1 Press the Transfer Trans key The original call is put on hold and a dial a tone sounds While on an active call 0680 2 Dial the DN to which the call is eee eee transferred 600 To see the DN being dialed use the Navigation keys to scroll down to the next line 3 When that number rings or a person answers press the Transfer Trans a key to connect the calling party To return to the original call if the transfer is incomplete ral If the person called is not available press the ay Line DN key to reconnect to the original call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred cal
7. 40 Station Control Password 51 Station Control Password SCPW 84 Status indicators 20 Status Messages 84 System or Switch 84 System Speed Call 40 T Telephone controls 16 Telephone display 19 Test Local Mode 75 Timed Reminder Recall 43 Transfer a call 42 U User Interface 84 V Virtual Office 67 Virtual Office login 67 Virtual Office logout 71 Virtual Office on your office telephone 71 Virtual Office on your remote telephone 68 Volume adjustment 28 Volume control buttons 16 Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide Copyright Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Publication Number NN 10300 014 Document Release Standard 1 00 Date April 2005 Produced in Canada THIS fa THE WAS Internet address gt THIS IS N RTEL http www nortel com NORTEL
8. 46 Charge a call or charge a forced call 58 Conference call 54 Contrast adjustment 31 D Date time display 81 Date Time format 32 Direct system access 51 Directory Number 81 DN 81 E Electronic Lock 51 EMC information 9 Enhanced Override 62 Extension microphones 15 F Fastbusy 81 Feature display 81 Fixed key 82 Flexible Feature Codes FFC 80 82 Forced Camp on 61 Forward key 48 G Goodbye key 16 36 82 Group Call 55 H Hold 42 Hold key 16 Hospitality features 78 l Indicator status 82 Information display 82 Information line 82 Internal Call Forward 49 Interrupted dial tone 82 L Language selection 32 Line key 16 36 Local DialPad Tone 33 M Make Set Busy 57 Malicious call trace 46 Meet me page 64 Message key 16 82 Message waiting indicator 82 Mute button 16 N Navigation keys 17 83 O Off hook 83 Off hook dialing 36 Override a busy signal 63 P Page Meet me code 64 Paging tone 83 Predial feature 36 Privacy Release 64 R Radio Page 64 Record a Calling Party Number 46 Regulatory information 9 Remote Call Forward 49 Resume Normal Mode 76 Ring Again 37 Ring type 34 Ringback ring tone 61 83 S Safety information 9 11 Secure your telephone 51 Services key 18 83 Services menu 26 Set information 35 Shared Directory Numbers 83 Soft keys self labeled 17 83 Special dial tone 83 Special Prefix code SPRE 84 Speed Call 39 Speed Call System
9. Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Cat5 is the most popular cable used in new installations today Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Fastbusy A signal indicating that all outgoing lines are busy or an error condition exists for example a misdialed number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Terms you should know Fixed key The hard labeled keys on your telephone Flexible Feature Codes Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Information display Any display of call activity lists prompts and status of calls On the IP Audio Conference Phone 2033 this information area is a one line by 24 characters area If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 ch
10. automatically Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk This section describes features that are used when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number Fwd 1 Press the Forward Fwd key a A flashing triangle icon appears next to the label Fwd eee i 223 2 Dialthe DN where you want to forward 666 your calls 600 Fwd 3 Press the Forward Fwd key The triangle icon stops flashing to indicate Call Forward CFwd is active gt To deactivate Call Forward Fwd Press the Forward Fwd key a The triangle icon is removed to indicate Call Forward CFwd is deactivated While away from your desk To reinstate Call Forward to the same number Press the Forward Fwd key twice Mia amp Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To activate Internal Call Forward 1 Press the Line DN key and enter the Internal Call Forward Activate FFC 2 Dial the DN to which your internal calls ooo S0
11. gt THIS IS THE WAY NORTEL gt THIS IS N RTEL Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide 010000000000000 00000000011H0 W1 000010101010000009 10101010 Revision history Revision history April 2005 Standard 1 00 This document is a new document for Communication Server 1000 IP Audio Conference Phone 2033 Revision history Contents Regulatory and safety information 9 About the IP Audio Conference Phone 2033 13 Basic features 00 cece ee 13 Extension microphones anaa 15 Telephone controls 0c eee ees 16 Telephone display 0c e eee eee 19 Cleaning the display screen 19 SOMKCYS pana PBA MA LA KAU AAi BELLA NLANG 20 Telephone status indicators 000 cee eee 20 Call features and Flexible Feature Codes 21 Security features 0000 cee eee 21 Connect the IP Audio Conference Phone 2033 components cece eens 24 Before you begin sassisk cee ee 24 ICDS scene Sika a anes ea aden NANANA NAG 24 Configure options on the IP Audio Conference Phone 2033 eee eee eee 26 Use the Telephone Option menu 27 Adjust volume 00 eee 28 Adjust display screen contrast 2 2 20 31 Select a language 0 0 0 eee 32 Select Date Time format 0 000
12. or charge a forced call 58 Use Forced Camp on a 61 Use Enhanced Override 00 c eee 62 Override a busy signal 0 0 0 e eee eee 63 Use Privacy Release 2020 cece eee 64 Use Radio Paging 0 cece eee 64 Additional features eee 67 Virtual OffiCe esseeri rined ha BAN ade veda ye iaa eet dawes 67 Virtual Office Login 1 2 0 0 00 cee ee 67 Virtual Office on your remote telephone 68 Virtual Office on your office telephone 71 Virtual Office logout 2 0 ee eee 71 Media Gateway 1000B 0 ce ee 75 Test Local Mode 0 0 02 cee 75 Resume Normal Mode 200 eee eee eae 76 Hospitality features 0 ccc eee 78 Set Automatic Wake Up 2222000 cee eee 78 Flexible Feature Codes 000 cece eee eee eens 80 Terms you should know 222 eee e eee eeeee 81 Regulatory and safety information Regulatory and safety information Table 1 EMC Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1a and 1b on page 10 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New Zealand CISPR 22 Technology Equipment Radio Disturbance Japan VCCI Class B Emi
13. verify the time for the Automatic Wake Up call ws 1 Press the Line DN key 066 i i i S06 2 Dial the Automatic Wake Up Verify eee FFC 600 cae 3 Dial the Automatic Wake Up time in 8066 a 24 hour time format hhmm If your 600 query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 OD 4 Press the Goodbye key Flexible Feature Codes Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator FFC Feature FFC Feature Automatic Wake Up Activate Malicious Call Trace Automatic Wake Up Deactivate Pickup Ringing Number Automatic Wake Up Verify Remote Call Forward Activate Call Detail Recording Charge Account Remote Call Forward Deactivate Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Station Control Password Change Internal Call Forward Activate Virtual Office Terminal Log On Internal Call Forward Deactivate Virtual Office Terminal Log Off Terms you should know Terms you should know Attendant A telephone operator in your organization Calling Party Name Display Information such as the caller s name and telephone number appearing on the LCD display screen The system must have CPND enabled Category 5 Cat5
14. 0 will be forwarded 600 KO 3 Press the Goodbye key To deactivate Internal Call Forward Press the Line DN key and enter the Internal Call Forward Deactivate FFC Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone While away from your desk To activate Remote Call Forward Press the Line DN key If calling from a telephone outside the system dial your direct system access number and wait for dial tone Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key While away from your desk To deactivate Remote Call Forward 1 Press the Line DN key 2 If calling from a telephone outside the system dial the direct system access number and wait for the dial tone aaa 3 Dial the Remote Call Forward ooo Deactivate FFC ooo 066 i i 4 4 Dial your Station Control Password eee 600 066 i i i aes 5 After hearing the dial tone dial your DN eee 600 EJ 6 Press the key Secure your telephone The Electronic Lock feature is use
15. 00 eee eee 32 Select Local DialPad Tone 00 0000 eee eae 33 Select Ring type 0 0 eee 34 View set information 0 a 35 Make a Call ius a csc BET KALIDAD ea ee ee eda eek 36 SEPS acca bed aed a ana eds el Seb eee eR ES Ra 36 Use Predial tsi cites DAAN ee bis KAG ee 36 Activate Ring Again eee eee 37 Redial last number called a 38 Use Speed Callec rikma segi hn Na ea ee tee BANG 39 Make a System Speed Call 0 2 005 40 Answer a call eee eee 41 While on an active call eee 42 Place a call on hold 0 0 00 e eee ee 42 Transfer a call 0 0 00 ee ee 42 Use Timed Reminder Recall 0 43 Use Call Park 0 0 0 cee 44 Record a Calling Party Number 00000 46 Trace a malicious call 0 00000 e eee ee 46 While away from your desk 0 0c eee eee eee 48 Use Call Forward 2 0 0 0 48 Use Internal Call Forward 0 00000 cee eee 49 Use Remote Call Forward 0 0000 e eee eee 49 Secure your telephone cece eee 51 Talk with more than one person 202055 54 Set up a conference call 0 0 es 54 Use Group Call ees 55 Work without interruption eee eeee 57 Use Make Set Busy 00 00 cece ee 57 Additional call features eee 58 Use Call Page Connect to make an announcement 58 Charge a call
16. DN or your own DN 1 Press the Park key 066 i ase 2 Dial the DN where you want to park the ooo call 600 Park 3 Press the Park key To retrieve a parked call SU 1 Press the Line DN key 2 Press the Park key pn While on an active call 3 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified time period it rings back to your telephone or the attendant Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes 1 Press the Call Party CParty key The a caller is placed on hold eee 2 Dial a charge account number or the eee eee caller s number 600 Note For information on using the Charge key see Charge a call or charge a forced call on page 58 3 Press the Call Party CParty key to D return to the call Trace a malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone While on an active call To activate Call Trace 1 Press the Transfer Trans key or the Fa or fp Conference Conf key 44 2 Dial the Special Prefix SPRE code 6866 followed by 83 or enter the Call Trace com FFC to reconnect
17. FFC The paging tone sounds 3 Dial your own DN to connect to the paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Additional features Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Audio Conference Phone 2033 can be activated for Virtual Office by an IP Phone 2001 IP Phone 2002 IP Phone 2004 or another IP Audio Conference Phone 2033 Note 3 When used as the remote telephone the IP Audio Conference Phone 2033 can activate only an IP Audio Conference Phone 2033 and an IP Phone 2007 for Virtual Office Virtual Office Login To activate Virtual Office on your office telephone from your remote telephone Ey D 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Virtual Office Login Additional features Press the Select key Enter your User ID for example your DN including the access code at the prompt Note This number must be an ESN number Press the Select key At the prompt enter the home Station Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remo
18. ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID Additional features Table 4 Troubleshoot Virtual Office Part 2 of 3 BIET IE EEEE a Probable Cause Action Invalid ID 3 Incorrect User ID entered Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Logged out Home TN in use by Virtual Office Log in to another TN using Virtual Office Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in toa remote IP Phone Go to an IP Audio Conference Phone 2002 or IP Phone 2004 some restrictions apply 2033 IP Phone 2002 or IP Phone 2004 and try to log in again or consult your system administrator Additional features Table 4 Tr
19. P Audio Conference Phone 2033 4 Choose one of the following a or a Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep existing settings Adjust display screen contrast To adjust the LCD display screen contrast press the Services key and select Contrast adjustment from the Telephone Option menu To adjust display screen contrast To increase or decrease the display Lower Higher contrast level choose one of the 1 a a a following or Press the Lower Higher soft keys ZI Press the Navigation keys Choose one of the following or a Press the Select key to save the contrast level and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Audio Conference Phone 2033 Select a language The display is available in multiple languages To choose a language press the Services key and select Language from the Telephone Option menu To select a language 1 Press the Navigation keys to scroll and LY highlight the desired language for example German Deutsche Deutsche 2 Choose one of the following a or a Press the Select key to save the language and return to the Telephone Option menu Press the Cancel key to keep existing settings Select Date Time format Several Date Time formats are available Formats
20. Press the Conference Conf key a Use Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on eee You receive a busy signal after dialing a ooo eee telephone number ooo eee 1 Enter the Override FFC to initiate a eee 066 Forced Camp on 600 The person you called receives a tone You receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed Additional call features oy 2 Press the Goodbye key When the person you called finishes the call your telephone automatically dials the number Both telephones ring To answer a call camped on to your extension eg When the telephone rings press the Line BI DN key Note You can program your telephone for either Camp on or Call Waiting but not both Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override eee You receive a busy signal after dialing a eee 66 telephone number ooo eee 1 Enter the Override FFC to initiate a eee 866 Forced Camp on 000 lf either person on the call disconnects at this tim
21. act your system administrator for detailed information About the IP Audio Conference Phone 2033 To change your SCPW Press the Services key Press the Navigation keys to scroll and highlight Password Admin Press the Select key Use the dialpad to enter your password at the prompt Press the Navigation keys to scroll and highlight New Password Press the Select key Use the dialpad to enter the new password About the IP Audio Conference Phone 2033 8 Press the Select key to accept the new d a passwor Note If you are locked out of your IP Audio Conference Phone 2033 or forget your SCPW contact your system administrator Connect the IP Audio Conference Phone 2033 components Connect the IP Audio Conference Phone 2033 components Before you begin CAUTION Damage to equipment Do not plug the IP Audio Conference Phone 2033 into a regular telephone jack Doing so results in severe damage to the IP phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT network interface Steps 1 Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power Interface Module PIM see Figure 5 Plug the other end of the CAT5 Ethernet cable into the IP network interface Figure 5 Power Interface Module PIM l Network interface Power supply port Connect the IP Audio Conference Phone 2033 components
22. all on hold You receive dial tone eee 2 Dial the number of the person you want eee eee to add to the conference call You can 90o talk privately to the person you are adding at this time 3 Press the Conference Conf key a second time to conference all parties a together Talk with more than one person If the person you attempt to add to the conference is unavailable oy 1 Press the Goodbye key MU 2 Press the Line DN key to return to your original call Use Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members 1 Press the Line DN key eee 2 Enter the Group Call FFC eee 222 The feature automatically calls all group members The telephone numbers of the group members display as they answer Ifa person who is in your group is on a conference call or another group call then that person is not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Talk with more than one person To answer a Group Call Press the Line DN key Note When you answer a Group Call three 10 second tones notify you that there is a group call on your extension To end a Group Call Press the Goodbye key Note When the person who made the Group Call disconnects the call terminates for all mem
23. aracter area that displays date and time or application information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone Message Inbox A fixed key on the IP Audio Conference Phone 2033 that connects to your voice messaging system when the key is pressed Message waiting indicator Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the user presses a line key b the call is automatically answered at the set or c a line is automatically selected for an outgoing call Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Soft keys self labeled A set of keys programmed by your system administrator These three keys located directly below th
24. are based on the 12 hour clock and the 24 hour clock To select a date time format press the Services key and select Date Time from the Telephone Option menu Configure options on the IP Audio Conference Phone 2033 To select a date time format 1 Press the Navigation keys to scroll and ZY highlight the desired format Sample formats appear in the upper right side of the display area Choose one of the following a or a Press the Select key to save the format and return to the Telephone Option menu Press the Cancel key to keep existing settings Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi Frequency DTMF sounds a single tone or no sound To choose a local dialpad tone press the Services key and select Local DialPad Tone from the Telephone Option menu To select Local DialPad Tone 1 Press the Navigation keys to scroll and ZY highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configure options on the IP Audio Conference Phone 2033 2 Choose one of the following as or S Press the Select key to save the tone selection and return to the Telephone Option menu Press the Cancel key to keep existing settings Select Ring type The Ring type option sets the t
25. bers of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy SY 1 Press the Line DN key 2 Enter the Make Set Busy Activate FFC To deactivate Make Set Busy SY 1 Press the Line DN key 2 Enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system To use Call Page SU 1 Press the Line DN key 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement Ay 4 Press the Goodbye key Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls Additional call features To charge a local or long distance call to an account before you dial 1 Press the Line DN key 2 Press the Charge key or dial th
26. con state changes to On It remains in the on state until the soft key is pressed again This cancels the enabled soft key and turns the icon off returning the soft key label to its original state Telephone status indicators The IP Audio Conference Phone 2033 uses three bi color LED lights located around the speaker to indicate the telephone status About the IP Audio Conference Phone 2033 Table 3 lists the telephone state corresponding to the status indicator Table 3 Status indicators LEDs Status Solid green Active call Solid red Message waiting Flashing red Incoming call Blinking red Mute The idle telephone display also indicates if there is a message waiting or missed call Each extension microphone also has an LED indicator indicating the mute status of the telephone Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Security features Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e Password protected telephone features for example Remote Call Forward Your system administrator defines your initial SCPW Cont
27. d below the LCD screen display The LCD screen display above the key changes based on the active soft key function Refer to Soft keys on page 20 for further information Press the Shift soft key labeled gt gt to access the second row of soft keys Note When a triangle appears before a key label the feature is active About the IP Audio Conference Phone 2033 Press the Services key and use the Navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Local DialPad Tone Set Information Ring type e Password Admin Station Control Password e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note 1 Press the Services key to exit from any menu or menu item Note 2 The Password Admin menu may not be available on your IP Audio Conference Phone 2033 Consult your system administrator About the IP Audio Conference Phone 2033 Telephone display The IP Audio Conference Phone 2033 has two display areas e The upper display area contains single line information for items such as the caller number caller name feature prompt strings user entered digits date and time information and set information The lower display area provides soft key label information Refer to Soft keys on
28. d to prevent others from making calls from your phone This feature is controlled using your Station Control Password To change your Station Control Password refer to Security features on page 21 While away from your desk To lock your telephone To unlock your telephone Press the Line DN key Dial the Electronic Lock Activate FFC Dial your Station Control Password Choose one of the following Ifdialing locally press the Goodbye key If dialing the FFC remotely dial your DN Press the Line DN key Dial the Electronic Lock Deactivate FFC Dial your Station Control Password While away from your desk 4 Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely dial your DN Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people Note Contact your system administrator for information on accessing audio conference bridge applications Set up a conference call Use the Conference feature to set up a conference call for three or six people including yourself The number of people the Conference feature supports depends on your telephone configuration Contact your system administrator to determine your configuration To set up a conference call 1 While on a call press the Conference Conf key to place the c
29. e a Call Detail Recording FFC paba 3 Dial the charge account number eee 600 4 When the dial tone sounds dial the number To charge a call in progress 1 Choose one of the following a or a Press the Transfer Trans ke y Press the Conference Conf key 2 Press the Charge key or dial the Call Detail Recording FFC 3 Dial the charge account number SU 4 Press the Line DN key to return to the call Additional call features To charge a call to an account when you transfer a call 1 d 0669 0699 0666 0669 0699 0666 d Press the Transfer Trans key The call is placed on hold Dial the Call Detail Recording FFC Dial the charge account number After the dial tone dial the number to which the call is to be transferred Press the Transfer Trans key when you hear a ring tone Note To talk privately with the person at the transfer number wait until the person at the transferred number answers Press the Transfer Trans key when you are ready to transfer the call To charge a call to an account when you add someone to a conference call a 1 Press the Conference Conf key The call is placed on hold Additional call features aao i aoe 2 Dial the Call Detail Recording FFC eee 600 066 i 223 3 Dial the charge account number eee 600 eee 4 Dial the number of the person you want eee ooo to add to the conference 600 5
30. e you receive an overflow fast busy engaged signal Additional call features 2 Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To disconnect Enhanced Override D Press the Goodbye key Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal You dial a telephone number and receive a busy signal Enter the Override FFC The people in the targeted call receive a tone for approximately one second After the Override feature joins you to their call a short tone repeats every 16 seconds Additional call features To end the connection oy Press the Goodbye key Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release on an established call Press the Privacy Release PrvRIs key s during a call A person joins the call by pressing the shared number DN key on the person s telephone Multiple Appearance DN feature Use Radio Paging Use the Radio Paging feature to page a person and stay on the line until the person answers The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection M
31. e 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms Each extension microphone has a Mute button and an LED indicator to indicate the current mute state Figure 2 shows an extension microphone Figure 2 Extension microphone Mute status LED Mute button About the IP Audio Conference Phone 2033 Telephone controls V BO Use the Volume control buttons to adjust the volume of the ringer and speaker Use the Mute key on the main unit or any extension speaker to mute the ringer and speaker The Status indicator LED blinks red when mute is activated Note Pressing the Mute key on the extension microphone toggles the mute state of the entire telephone not just the microphone Use the Line DN key to access the single line and activate on hook dialing No status icon or LED is provided Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the Line DN key to return to the caller on hold Press the Message Inbox key to access your voice mailbox About the IP Audio Conference Phone 2033 Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen Arrows appear on the left side of the display screen to indicate there is more information to be displayed Soft keys self labeled are locate
32. e 2033 The IP Audio Conference Phone 2033 brings voice to the audio conference environment by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your system administrator to verify which features are available for your use Note 2 On the IP Audio Conference Phone 2033 the soft key labels display directly above the soft key Basic features The IP Audio Conference Phone 2033 supports the following features e three soft keys self labeled that when required map to four soft keys to provide access to a maximum of ten functions e multi field LCD display screen e up to two extension microphones to provide microphone coverage in larger rooms e volume control bar for adjusting ringer and speaker volume e two specialized fixed keys Services Message Inbox e three call processing fixed keys Line Hold Goodbye e automatic network configuration About the IP Audio Conference Phone 2033 Figure 1 shows the IP Audio Conference Phone 2033 Figure 1 IP Audio Conference Phone 2033 Microphone hidden Status indicator LEDs Speaker ag LCD display screen Navigation keys Message Inbox key Services key Hold key Microphone Microphone Soft keys self labeled Volume control keys Line key Mute key Goodbye key Dialpad About the IP Audio Conference Phon
33. e display area have four programmable layers These keys are also used to configure parameters in the Telephone Option menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system User Interface Screen displays that interact with the user as a result of an action or event Index A About the IP Audio Conference Phone 2033 13 Answer a call 41 Attendant 81 Automatic Wake Up 78 B Basic features 13 Branch office 75 C Call features and Flexible Feature Codes 21 Call Forward 48 Call Page 58 Call Page Connect 58 Call Park 44 Call party information 81 Calling Party Number
34. eet me page 1 Press the Line DN key 2 Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Additional call features 3 Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN 4 lf your call goes unanswered for a preset Ay time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party you do not need to redial the number of the called party 1 Press the Radio paging RadPag key A special dial tone sounds gt eee 2 Dial the Radio Paging Access FFC 066 eee The ringback tone sounds 600 Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN 3 If your call goes unanswered for a preset OD time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your line DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone 1 Press the Line DN key 2 Dial the Radio Page Answer
35. elephone s ring tone To choose a ring type press the Services key and select Ring type from the Telephone Option menu To choose a ring type 1 Press the Navigation keys to scroll and highlight one of the ring types Ring type 3 2 Press the Play key to sample the ring tone KN Configure options on the IP Audio Conference Phone 2033 3 Choose one of the following Press the Select key to save the ring type and return to the Telephone Option menu Press the Stop key and use the Navigation keys to select a different ring type Press the Cancel key to keep 2 existing settings or or View set information The set information option displays the following set specific information e IP address e Hardware ID of the IP Phone e Current firmware version To view set information press the Services key and select Set Info from the Telephone Option menu To view set information 1 Press the Navigation keys to scroll through the list containing set ND information KET Cancel 2 Press the Cancel key to return to the Gi Telephone Option menu Make a call Make a call This section describes features associated with making a call You have several ways to make a call from an IP Audio Conference Phone 2033 Steps 1 Press the Line DN key 2 Dial the number 3 Press the Goodbye key to terminate an active call Use Predial Use the Predial feature to ent
36. er preview and edit numbers before dialing To use Predial 1 Without selecting the Line DN key enter the number to be dialed 2 Press the Line DN key to dial the number Make a call To edit a Predialed number cae 1 Without selecting the Line DN key 222 enter the number to be dialed 2 Choose one of the following To erase all numbers press the Clear key Re enter numbers to be dialed To change numbers one at a time press the Delete key to backspace a Re enter a new number 3 Press the Line DN key to dial the number Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again 1 Dial a number and receive a busy tone or no answer Make a call 2 Choose one of the following Press the Ring Again RngAgn key Enter the Ring Again Activate FFC or To call a Ring Again party when you receive notification 1 After receiving the notification tone press the Line DN key 2 Press the Ring Again RngAgn key to 2 automatically dial the number To deactivate Ring Again before notification Choose one of the following a Before hearing the notification tone press the Ring Again RngAgn key a second time Enter the Ring Again Deactivate FFC Redial last numbe
37. l is not answered To activate Timed Reminder Recall 1 Press the Transfer Trans key The original call is put on hold and a dial a tone sounds eee 2 Dial the number to which the call is being eee eee transferred 600 To see the DN being dialed use the Navigation keys to scroll down to the next line While on an active call 3 Press the Transfer Trans key again to start the recall timer Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings 1 Press the Line DN key to reconnect to the original caller 2 Choose one of the following Press the Transfer Trans key and repeat the transfer to a different DN R Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer or Use Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be set to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park key twice a a Note By default the call is parked on your DN unless a System Park is enabled to park calls automatically on the system To park a call on a DN other than the System Park
38. nt and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Note 1b The user should not make changes or modifications not expressly approved by Nortel Any such changes could void the user s authority to operate the equipment Note 2 VCCI Class B ITE COBB HEE S ERIS ERS VCCI DWTS TAB IKARINKECT ORE KERE CHAT SOL eX AME LTWETA CORBRAIV AEF VEY a VARI CURL TEH SNS k VHRR S Ft STILRENT Heat ABC GE CIE LV RYO RV LTR EV Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio Regulatory and safety information interference Install and use the equipment according to the instruction manual Table 2 Safety Jurisdiction Standard Description United States UL 60950 Safety for Information Technology Equipment Canada CSA 60950 Safety for Information Technology Equipment European EN 60950 Safety for Information Technology Community Equipment Other Safety Approvals e IEC 60950 Safety for Information Technology Equipment Regulatory and safety information About the IP Audio Conference Phone 2033 About the IP Audio Conference Phon
39. oubleshoot Virtual Office Part 3 of 3 BIET IE EEEE a Probable Cause Action Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Permission Denied 6 Incorrect User ID entered Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Permission Denied 7 Attempted Login to an IP Audio Conference Phone 2033 from a IP Softphone 2050 Go to an IP Audio Conference Phone 2033 IP Phone 2001 IP Phone 2002 or IP Phone 2004 and try again Server Unreachable 1 Network problem Notify system administrator if problem persists Server Unreachable 2 Network problem Notify system administrator if problem persists Additional features Media Gateway 1000B A Media Gateway 1000B MG 1000B IP Audio Conference Phone can operate in Normal or Local mode Normal Mode The IP Audio Conference Phone registers with the main office and receives telephone services from the main office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes
40. page 20 for further information Figure 3 shows the LCD screen display Figure 3 IP Audio Conference Phone 2033 LCD screen display Local Directory Number Date Time Display Call Party information Feature Status information DF Soft key labels i g DELETE CANCEL Soft keys self labeled L Cleaning the display screen Gently wipe the screen with a soft dry cloth CAUTION Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contaminate telephone components and cause premature failure About the IP Audio Conference Phone 2033 Soft keys The IP Audio Conference Phone 2033 has three soft keys A maximum of ten functions can be assigned to these soft keys Your system administrator assigns functions to the soft keys in layers Use the Shift gt gt key to navigate the layers of soft keys If there are only three functions assigned to the soft keys the Shift gt gt key does not appear and all three functions are displayed Figure 4 shows the soft keys on the display area Figure 4 Soft keys DELETE The soft key label has a maximum of six characters Each soft key includes the soft key label and an icon When a soft key is in use a flashing icon displays at the beginning of the soft key label and the label shifts one character to the right If the label is six characters long the last or rightmost character is truncated If a soft key is enabled the i
41. r called Use the Last Number Redial feature to automatically redial the last dialed number Make a call To use Last Number Redial Use Speed Call Press the Line DN key twice the last number dialed is automatically redialed Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code To create a Speed Call number Ai 1 Press the Speed Call Controller SpcCtl key The triangular icon flashes indicating programming mode At the prompt Enter aone two or three digit code 0 999 lf required enter the access code for example 9 Enter the telephone number internal external or long distance number Press the Speed Call Controller SpcCtl key again to save the code and number The icon quits flashing Make a call To make a Speed Call SU 1 Press the Line DN key 2 Press the Speed Call Controller SpcCtl key 3 Dial the Speed Call code to automatically dial the number Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call SU 1 Press the Line DN key 2 Choose one of the following a oF a Press the System Speed Call SScUsr key Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to automatically dial the number
42. ssage displays on your telephone alerting you that your office telephone is being used for Virtual Office To regain operation of a telephone being used for Virtual Office Choose one of the following a To completely disconnect your office telephone from the remote telephone oso a Press the Home key cae b Enter your User ID and password this logs the office telephone back or on to your office network e To use your office telephone as the remote telephone for Virtual Office a press the Virtual Vrtual key to log in to another IP Phone Virtual Office logout To log out from a remote telephone 1 Press the Services key Additional features 2 Press the Navigation keys to scroll and highlight Virtual Office Logout elect 3 Press the Select key Troubleshoot Virtual Office When you use Virtual Office error messages may display on screen Table 4 lists error messages and actions to correct the causes Table 4 Troubleshoot Virtual Office Part 1 of 3 ICY IE EEEE a Busy try again Probable Cause Remote IP Phone is active not idle Action Wait for remote telephone to become idle and try again ACD IP Phone is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Set Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User
43. ssions Information Technology Equipment see Note 2 on page 10 European EN 55022 Class B Emissions Information Community CISPR 22 Technology Equipment Radio Disturbance EN 55024 Information Technology Equipment Immunity Characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Regulatory and safety information Note 1a This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipme
44. te Server displays Note 2 After three failed login attempts wait one hour before attempting to log in again A successful login transfers all the features time date and tones to your remote telephone from your office telephone Virtual Office on your remote telephone Figure 7 on page 69 through Figure 10 on page 70 show IP Phones logged on to an IP Audio Conference Phone 2033 using Virtual Office Additional features Figure 7 Logged on to an IP Audio Conference Phone 2033 using an IP Audio Conference Phone 2033 Figure 8 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2001 RTEL NETWORKS CS 1866 Mar if 2936 F User 45645 Figure 9 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2002 RTEL NETWORKS 45645 User 45645 Trans Conf Fud More Additional features Figure 10 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2004 RTEL NORTEL aks On the IP Phone 2002 and IP Phone 2004 the feature keys remain empty except for the appearance of your DN because your IP Audio Conference Phone 2033 does not support feature keys A User information line that lists the number of your office telephone appears on all displays Additional features Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out me
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