Avaya Networking Essentials BCM Rls 6.0 User's Manual
Contents
1. 4 Local Area Connection Status General Support Connection Status Connected Duration 03 49 36 Speed 1 0 Gbps Activity Recelwed Packets 113 470 125 417 NN40011 004 Issue 1 2 BCM Rls 6 0 9 Networking Essentials 4 Select Internet Protocol TCP IP and click on Properties 3 10 Local Area Connection Properties General Advanced Connect using Intel Fi 82566MM Gigabit Network E Configure Thi connection uses the following tems File and Printer Sharing for Microsoft Networks a Description Transmission Control Protocol Internet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connection has limited or no connectivity lf a DHCP server is being used to allocate IP addresses simply ensure that the option for Obtain an IP address automatically is set The similar setting should be applied for the DNS server However clicking on the option to Use the following IP address or DNS server addresses will give you the option to specify the required information Internet Protocol TCP IP Properties General You can get IF settings assigned automatically if your network supports this capability Othenvise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the followin2. Sota a cap ce Seat and B Options Printers id Program Faxes Updates s i A 3 yv o Security SoundMA4x Sounds and Sp a Center Audio Devices le 1 Em t a a m m aunts Windows ites Wireless Link Wal i Card5pace Firewall Met 4 A a allt ari alt gt 3 When the screen apears click on Exceptions Windows Firewall El General Excepione Advanced r Bs J For pour security some settings are controlled by Group Policy Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to pour computer through the Internet or a network This setting blocks all outside sources from connecting to this computer with the exception of those selected on the Exceptions tab Select this when wou connect to public networks in less secure locations such as airports Yon will not be notified when Windows Firewall blocks programs Selections on the Exceptions tab will be ignored Avoid using this setting Turing off Windows Firewall may make this computer more vulnerable to viruses and intruders Windows Firewall is using your domain settings what else should know about Windows Firewall E 38 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 4 To add a port with the ability to bypass the current firewall settings click on Add Port to view current settings for a Port or Program click to highlight an
3. Microsoft Windows AP version 5 1 2600 i 62 Copyright 1785 2681 Microsoft Corp Co ipconfig release Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix IP Address Subnet Mask a Default Gateways a oe C 5 Documents and Settings davidd Desktop _ 4 After releasing the IP Address it will be necessary to get another In order to do this type the command ipconfig renew at the command prompt again followed by the enter key Your new IP Address will now be assigned to you Don t be too concerned if this is the same as the address previously assigned remember that the IP Address will be given out in order of whichever address Is available first C o Documents and Settings edward Desktop ipconfig renew Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DHS Suffix iteluk com IP Address a ww n 168 1 1 359 Subnet Mask 4 B Connection specific DNS Suffix IP Address n Subnet Mask Default Gateway NN40011 004 Issue 1 2 BCM RIs 6 0 15 Networking Essentials 5 It may at times be necessary to see which computers have what IP Address and MAC address For those computers that use the DHCP service this can be achieved using ARP Address Resolution Protocol At the command prompt simply type arp a followed by the enter key A table will be d
4. Permissions Allow Deny Full Control Modify Read amp Execute List Folder Contents Read Write Cranial Dormir For special permissions or for advanced settings click Advanced OK Apel NN40011 004 Issue 1 2 BCM Rls 6 0 21 Networking Essentials 3 Click OK once you set the properties as required A symbol of a hand will appear under the folder indicating that it is now shared LE ha Windows Vista amp 7 Open Windows Explorer and select the folder to be shared Then do the following 1 Right click the folder and select Sharing and Security from the menu The folder properties dialogue box will appear By default Not shared is selected Click the Share button to share the folder Hospitality 2 Properties Network File and Folder Sharing Hospitality 2 d Not Shared Metwork Path Not Shared Advanced Sharing Set custom permissions create multiple shares and set other advanced sharing options yl Advanced Sharing Password Protection People must have a user account and password for this computer to access shared folders To change this setting use the Network an 22 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 2 Fill in the Name of those who will share this folder and Add them to the list Once all those requiring sharing this folder then click Share Choose people to share with Type a name and then click Add or click the arrow to find someone Permis
5. Properties Description Allows your computer to access resources on a Microsoft network Cancel 20 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Windows XP Open Windows Explorer and select the folder to be shared Then do the following 1 Right click the folder and select Sharing from the menu The folder properties dialogue box will appear Fill in the Share Name and Comment text boxes Then select the Security tag BCM Properties Genera Sharing Becurity Customize You can share this folder vath other users on your network To enable sharing for this folder click Share this folder Do not share this folder 2 Share this folder Share name BCM Comment User limit Maximum allowed Allow this number of users To set permissions for users who access this folder over the network click Permissions To configure settings for offline access click Caching Windows Firewall will be configured to allow this folder to be shared with other computers on the network View your Windows Firewall settings 2 From here you can choose Add to select and specify user groups As a default Everyone will be added You can also change the levels of Permissions for that group BCM Properties General Sharing Security Customize Group or user names EE SYSTEM Ta 5 1 5 21 1644369742 15622556046 1539857752 3025 E Administrators HP691 044 dministratorz te i Remove
6. Windows Firewall Add a program or port exception to allow communications through the firewall Windows Firewall is currently using settings for the private network location What are the risks of unblocking a program To enable an exception select its check box as di O Connect to a Network Projector M Core Networking O Distributed Transaction Coordinator M File and Printer Sharing MIP Softphone 2050 CDIISCSI Service C Key Management Service C Netlogon Service M Network Discover O RCC Real Time Server Leiner V Notify me when Windows Firewall blocks a new program a eo 8 Configure additional ports as required MI NN40011 004 Issue 1 2 BCM RIs 6 0
7. You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings 5 Obtain an IP address automatically Use the following IP address IP address 10 1 1 237 Subnet mask 255 255 255 U Default gateway Use the following DNS server addresses Preferred DNS server Alternate DNS server Validate settings upon exit 7 Click the OK button once configured You will not be prompted to reboot the PC after configuring these settings NN40011 004 Issue 1 2 BCM Rls 6 0 13 Networking Essentials IPContig To view the IP configuration settings of a computer you can run the ipconfig command The IP Configuration settings will include information like your computers IP Address the Physical MAC address and whether or not a DHCP Server is available on your network Windows XP Windows Vista amp 7 14 From the Start command on the computer desktop select Run and in the Run dialogue box type cmd then press the Enter key This will launch the MS DOS Screen Programs 1 EX cmd Type the name of a program Folder document or Internet resource and Windows will open it For you s AZA Raye FY See more results Open cmd cmdl x Shut down gt J cme Bronse 2 At the command prompt t
8. lt ims ITL 64 Ping statistics for 18 1 1 2 Packets Sent 4 Received 4 Lost A Az loss gt Approximate round trip times in milli seconds Minimum Bms Maximum Ams Average ms 6 NN4001 1 004 Issue 1 2 BCM RIs 6 0 Networking Essentials b If any other response is displayed check the IP settings of your laptop PC and the physical connection between the laptop PC and BCM cs C WINDOWS system3 cmd exe Microsoft Windows AP Uersion 5 1 26H8 CC Copyright 1985 2001 Microsoft Corp Hs ping 14 1 24 2 Pinging 180 1 2 2 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out Ping statistics for 16 1 2 2 Packets Sent 4 Received B Lost O EE A Note Pinging the IP Address 127 0 0 1 is a self diagnostic test to confirm that the Network Interface Card on your computer is functioning correctly This applies to whichever operating system is being used 5 Adding further switches to the Ping command will allow other benefits For example start by typing the ping command as shown earlier then leaving a space behind the IP Address and then type t finish by pressing return The ping will now run continuously until you stop it by pressing the CTRL amp C keys simultaneously ot CAWINDOWS system3 cmd exe ping 10 1 1 2 t Microsoft Windows AP Uersion 5 1 2668 CC Copyright 19785 2601 Microsoft Corp Hi gt ping 18 1 1 2 t Pinging 18 1 1 2
9. with 32 bytes of data hyutes 32 time lt ims hytes 32 time lt ims hytes 32 time lt ims hytes 32 time lt ims hytes 32 timetims bytes 32 time lt ims _ Reply from Reply from Reply from Reply from Reply from Reply from 14 1 1 NN40011 004 Issue 1 2 BCM Ris 6 0 7 Networking Essentials 6 Another useful switch that can be used is l When this is placed at the end of the ping command it allows you to specify how much data is to be sent in the ping packet For example ping 10 1 1 2 I 2048 will send a ping command with 2048 bytes of data opposed to the standard 32 bytes cs C WINDOWS system3 cmd exe Microsoft Windows AP Uersion 5 1 26H8 063 Copyright 1985 2001 Microsoft Corp His ping 18 1 1 2 1 1824 Pinging 18 1 1 2 with 1024 bytes of data Reply from 18 1 1 2 bytes 1824 timetims TTL 64 Reply from 18 1 1 2 bytes 1824 timetims TTL 64 Reply from 18 1 1 2 bytes 1824 timetims TTL 64 Reply from 18 1 1 2 bytes 1824 timetims TTL 64 Ping statistics for 18 1 1 2 Packets Sent 4 Received 4 Lost H tH Approximate round trip times in milli seconds Minimum Ams Maximum Ams Average Bms His ping 18 1 1 2 1 2648 Pinging 18 1 1 2 with 2648 bytes of data Reply from 18 1 1 2 bytes 2648 time ims TTL 64 Reply from 180 1 1 2 bytes 2648 time ims TTL 64 Reply from 18 1 1 2 bytes 2648 time ims TTL 64 Reply from 18 1 1 2 bytes 2H48 time ims TTL 64 Ping statistics for 18 1 1 2 Packets Sent 4
10. 1024 Bytes Clear Memory Cache Disk Cache 7680 KBytes Clear Disk Cache Disk Cache Folder C Program Files Netscape Lsers defauit cac Choose Folder Document in cache i compared to document on network C Once per session f Every time Never cancel Hop 32 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Firefox 1 Open Mozilla Firefox and once open select the Tools menu from the top of the screen then select Options from the drop down menu Hotmail Free Online News Sport Music Movies Money Cars and Windo File Edit wiew History Bookmarks ime Help N C A i rir Web Search Chrl K Downloads Ctri J Most visited Getting Started Lal add ons Site A Hotmail Free Online News Sport Error Console Ctrl Shift Page Info Start Private Browsing Crri ShiFt P Clear Recent History Cbrl Shift Del Qptions 2 The Options dialogue box will appear Click Content in the top menu bar to display the Content settings Options General Tabs Applications Privacy Security Advanced Startup When Firefox starts Show my home page w Home Page Akko igo microsoft coms Fuvdink LinkId 69157 Use Current Page Use Bookmark Restore to Default Downloads Show the Downloads window when downloading a Fil
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12. AVAYA BCM Rls 6 0 Networking Essentials Task Based Guide Networking Essentials Copyright O 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has
13. Allow a program through Windows Firewall Nesecsecsssecescnsscseccssseesasseenesensssuesenesensessescoslansslnsseesensecsesensessssssmunssessscnesssemesssesensesenes s Firewall is helping to protect your computer Windows Firewall is on Change settings Inbound connections that do not have an exception are blocked Display a notification when a program is blocked Yes Network location Private network What are network locations 4 When the screen apears click on Exceptions Windows Firewall Settings Windows Firewall can help prevent hackers or malicious software from gaining access to your computer through the Internet or a network Y a On recommended This setting blocks all outside sources from connecting to this computer except for those unblocked on the Exceptions tab Block all incoming connections Select this option when you connect to less secure networks All exceptions will be ignored and you will not be notified when Windows Firewall blocks programs Y Off not recommended Avoid using this setting Turning off Windows Firewall will make this computer more vulnerable to hackers or malicious sofbware Tell me more about these settings NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 5 To add a port with the ability to bypass the current firewall settings click on Add Port to view current settings for a Port or Program click to highlight and click on Properties and the Ad
14. Received 4 Lost B Hz loss Approximate round trip times in milli seconds Minimum ims Maximum ims Average ims Configuring Network Settings In order to connect your PC laptop to a BCM for configuration or maintenance purposes it may be necessary to change your network settings to be compatible with the BCM and or network For example if connecting to a BCM port that has DHCP enabled you can configure your laptop network adapter to obtain an IP address automatically To be able to make the changes detailed below you must log on to the PC with Administrative rights Contact the site network administrator for information on how to do this 8 NN4001 1 004 Issue 1 2 BCM RIs 6 0 Networking Essentials Windows XP 1 To access the network settings on the PC you wish to configure click on Start Settings and select Network Connections Programs E Ee Documents b Settings g Control Panel e Network Connections D Search d Ta Frinters and Faxes of Taskb d Start M 2 Help and Support m3 askbar and Start Menu EJ Run Windows XP Professional Shut Gown re Start 2 From the Network Connections double click on the Local Area Connections LAN icon Control Panel e Network Connections Al 1394 Connection sy Printers and Faxes Itel ef Taskbar and Stark Menu he MY ISP KA Wireless Network Connection 3 Left click the Local Area Connection icon and select Properties
15. age is first displayed when you open the web browser therefore type in the BCM s IP Address in the Address field e g http 10 10 11 1 Internet Properties General Security Privacy Content Connections Programs Advanced Home page To create home page tabs type each address on its own line Use default Use blank Pa Delete temporary files history cookies saved passwords and web Form information Browsing history Delete browsing history on exit O Change search defaults Settings Change how webpages are displayed in Settings tabs Appearance 3 Now click on the Connections tab Internet Properties General Security Privacy Conten Connections Programs Advanced _ z A To set up an Internet connection click Setup Dial up and Virtual Private Network settings Settings Choose Settings if you need to configure a proxy server For a connection 2 Newer dial a connection Dial whenever a network connection is not present always dial my default connection Local Area Network LAM settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings 17 Some settings are managed by your system administrator m NN40011 004 Issue 1 2 BCM RIs 6 0 25 Networking Essentials 4 Then click on the LAN Settings button The tick box n
16. ater Only advanced users should delete Files or modify these settings MES 28 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 3 Click Use Browser Settings Network Settings Network Proxy Settings Use proxy settings From your default browser to connect to the Internet O Use proxy server P Ports O Use automatic proxy configuration script Direct connection 4 Click on the General tab of the properties screen In the centre section for Temporary Internet Files click on the Settings button Internet Options El x A General security Privacy Content Connections Programs Advanced Home page To create home page tabs type each address on its own line ioe iie google co uk Use default Use blank ql Delete temporary Files history cookies saved passwords and web Form information Browsing history Delete browsing history on exit Search ya Change search defaults Settings P Tabs Change how webpages are displayed in Settings HA tabs Appearance NN40011 004 Issue 1 2 BCM Rls 6 0 29 Networking Essentials 5 The Settings dialogue box will appear Click on the radio button next to the line Every visit to the page This will ensure that there are up to date versions being provided on a regular basis and that information is not being retrieved from the cached memory Click on the OK button to apply t
17. ck and Highlight the file Using the mouse and Ctrl key it is possible to select multiple files and right click From the on screen menu select Copy Gi TE gt Admin Documents Date mod Type LaptopFites My Date Sources iJ Layout Folder and Search Options 7S Delete Rename Remove Propertees Properties 4 items selected ed 10 11 2008 4 28 AM 10 24 2008 2 33 AM ze 363 KB ted 10 9 2008 906 PM 10 24 2008 2 33 AM 2 Now open the destination location and again right click within this location and from the screen menu select Paste Gus Admin Documents Personal Md Layout Folder and Search Options Properties Close Personal de PHCAp d Readme Fies Le Senin 3 The copied document s would then be seen within the new folder window 36 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Firewall Settings lt could be necessary to change the firewall settings or add additional ports to the firewall exceptions screen to allow communication between the BCM and an application installed on a customer s PC Within the various operating systems the procedure is quite straight forward Although this is normally the responsibility of the Network Administrator to ensure that these ports are not blocked by any firewall E g RCC installation Installation Overview MM i 1 1 Aaa 000 a Firewall Considerations There are a number of ports that are r
18. d Port screen will be displayed di Windows Firewall Settings Exceptions control how programs communicate through Windows Firewall Add a program or port exception to allow communications through the firewall What are the risks of unblocking a programs To enable an exception select its check box Program or port DO Connect to a Network Projector EA Core Networking DO Distributed Transaction Coordinator F File and Printer Sharing 1 IP Softphone 2050 Discs Service Key Management Service Netlogon Service fe Network Discovery LJ Performance Logs and Alerts Mrcc MV ts cl Ha ah ae v Notify me when Windows Firewall blocks a new program o 6 Entering the required Port details by giving it a suitable Name associated with the required Port number Click OK to confirm the port details to be added Use these settings to open a port through Windows Firewall To find the port number and protocol consult the documentation for the program or service you want to use Name RCC Real Time Server Port number 6010 Protocol TCP O UDP Nhat are the risks of opening a port NN40011 004 Issue 1 2 BCM Rls 6 0 43 Networking Essentials 7 Check within the Windows Firewall Settings screen that the added port is visible To confirm or change port settings highlight the port name and click on Properties Windows Firewall Settings Exceptions control how programs communicate through
19. d click on Properties and the Add Port screen will be displayed Windows Firewall General Exceptions Advanced Windows Firewall i tured off our network administrator is using Group Policy to control these settings Programs and Services Akamai HetSession Interface Akamai Net ession Intertace avgam ere avgam ese avgdiag exe avgdiages exe avodiagex exe av gnex exe aVONESH ere awgupd exe luz eye hn ia Add Program Add Patt Display a notification when Windows Firewall blocks a program wt what are the risks of allowing exceptions 5 Enter the required Port details by giving it a suitable Name associated with the required Port number Click OK to confirm the port details to be added Add a Port Use these settings to open a port through Windows Firewall To find the port number and protocol consult the documentation for the program or service pou Want to Use Name ACC Real Time Server Port number 601 0 TCP O UDP what are the risks of opening a port NN40011 004 Issue 1 2 BCM Rls 6 0 39 Networking Essentials 6 Check within the Windows Firewall Settings screen that the added port is visible To confirm or change port settings highlight the port name and click on Edit Seal General Exceptions Advanced Windows Firewall i tured off Your network administrator is using Group Policy to control these settings Programs and Service
20. d in any form without the prior written permission of a duly authorised representative of ITEL NN40011 004 Issue 1 2 BCM Ris 6 0 3 Networking Essentials Table of Contents Networking EssentialS csscsscssscescesesscesensensenseneens 5 O a ee eee ee 5 Ping Packet Internet Gropat occccccccnccccnnccconnnccnnncnnnnnononnnononenonons 5 Windows XP 7 VISIR SS idad 5 Configuring Network Settings cccccocccccccnncccnnnonacononacncnnanncnononoss 8 VVINGOWS AP eiae ar E A A 9 Windows Vista amp T oocccccconcnccccccnnconacnnnnnoncnnonnnnnnconanonnnnnnrnnnnnnnnnnnnannnnnnancnnonanens 11 E O eA AAEE 14 Windows XP Windows Vista amp 7 ooonccccccnonnccncccnnncconccnnnacconnnonnnncnnononanncnncnnnnas 14 Creating SMOMCUTS in a 17 WVIAC OWS A Pirineo a a dere cetieds 17 WWIRGOWS VISTAS Torei a a a 18 Shania Folder easa a 20 WV IC OWS A cdta il aa a 21 VWWIRGOWS VISIT O F vilo A E a 22 Internet Browser SCUINGS iii ci 24 Windows XP Windows Vista amp 7 oooncccccononcccncccnnncconcnonnncconcnonannconononanncancnnnnas 24 Configuring Java SettingS occccoccnccocnncconnnononononanononanononacnnnnnons 28 VAN A ki iat acta tat O A 28 Ife fol ets 0 tien meee eon a tr AA AAA AE 31 A a A A 33 COD and as osease N Gan coi oa poi 35 WINCIOWS AResosgisis ona a 35 WINGOWS VISA Sarabia ida 36 Firewall CUNO uses pa 37 Malo ON EY IRTE xn aa O E EEE 37 Windows Vista amp 7 ccccccsesccccceeeee
21. e _ Close it when all downloads are Finished 2 Save Files to Downloads O Always ask me where to save Files Add ons Change options For your add ons Manage Add ons NN40011 004 Issue 1 2 BCM Rls 6 0 33 Networking Essentials 3 Ensure that the box has been ticked next to Enable Java to Enable Javascript Click on the Advanced to display the advanced settings Options EJ Dot Pa amp General Tabs Content Applications Privacy Security Advanced Block pop up windows Load images automatically Enable JavaScript Ma M A MA eee a ll aa l 4 From the sub menu highlight Disable or Replace context menus to ensure that the connection settings for Firefox are always looking for updated information not that retrieved from the PCs own memory Raise or lower windows Disable or replace context menus _ Hide the status bar _ Change status bar text 34 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Copy and Paste lt may be necessary to copy documents or files and paste them into another location The procedure for this is quite straight forward although there are other ways than the one described When moving a file you delete it from its original location When you copy a file you duplicate it in another location Windows XP 1 Open My Computer My Documents or the location you wish to copy the file from and select the file or folder that you wish to copy Highlight the file and
22. e item CA Program Files ipView CallManagement Programs P4Config exe Click Next to continue Cancel 3 Name the shortcut appropriately and click Finish a Create Shortcut What would you like to name the shortcut Type a name for this shortcut P4Confiag Click Finish to create the shortcut Finish Cancel 4 This will place the shortcut on your computer desktop Double clicking on the icon will open that program or file as required a niaj NN40011 004 Issue 1 2 BCM RIs 6 0 19 Networking Essentials Sharing Folders lt may be necessary to create a shared folder that is accessible to a device so that backup files can be sent across the network and stored within that folder Folders can only be shared if the option has been chosen in the setting of the network connection properties lt Local Area Connection Properties Install Uninstall Description Networking Allows other computers to access resource using a Microsoft network Local Area Connection Properties Connect using a Broadcom NetXtreme Gigabit Ethemet Show icon in notification area when conne Notify me when this connection has limited This connection uses the following items Client tor Microsoft Networks W Intemet Protocol Version 4 TCP IPv4 W Link Layer Topology Discovery Mapper 1 0 Driver wi Link Layer Topology Discovery Responder Install Uninstall
23. eceeeeeecaeeeeeeeeseeeeeaeeeeesaceeeeaeeeeessueeeesseseeesnaeess 41 4 NN40011 004 Issue 1 2 BCM RIs 6 0 Networking Essentials Networking Essentials Overview It is certain that at some point during the configuration and installation of the BCM that some basic networking skills will be required Though it is very likely that some of those skills are already known and practised this guide is designed to provide assistance in configuring and using your PC to allow communication and configuration between the BCM and other systems Note This document describes processes for the Windows XP Vista and 7 Operating Systems Ping Packet Internet Groper When a physical connection has been made between two computer systems via the Network Interface Cards you may wish to test the connection by pinging the IP address of the other system Ping is a utility available only with the TCP IP protocol and is used for diagnostic purposes only Windows XP Vista amp 7 1 For Windows XP go to the Start button on your Windows desktop and select Run For Vista Windows 7 click on Windows icon and in search box type RUN and hit enter y Search r Prooram or LJ Run F Restart Runtime Ereontes and Histor Mtp rinoncemin com runoncel sspr ES Help and Support Search Everywhere Search the internet Shut Down o a gt vi o U E x lae o R ome q Network and Sharir Winde
24. equired for RCC to function correctly Port 80 standard port used by the RCC Web Host PC for IIS Port 8088 used for the Reporting Server in the BCM Port 6010 used by the RCC Real Time Server Port 6011 used by the RCC Reporting Server Port 3500 used for wallboard traffic gt SoftBoards have configurable ports e g 3500 3512 so ensure these ports are open as well Also ensure that the following files are not being blocked by personal firewalls inetinfo exe java exe mysqld nt exe printCaller exe gt reclauncher exe wallboarddriver exe Note It is the responsibility of the Network Administrator to ensure that er poris are not blocked in any firewall between the BCM and RCC Web os Windows XP To be able to view or make the changes detailed below you must log on to the PC with Administrative rights If unsure confirm with the site network administrator that access to firewall settings is available through the logon credentials 1 Start by gaining access to the firewall screen on the required PC through the Control Panel Documents Settings E Control Panel a Network Connections _ Windows XP Professional _ r p D Search 4 e Printers and Faxes Help and Support af Taskbar and Start Menu E Run Shut Down tg Start NN40011 004 Issue 1 2 BCM Rls 6 0 37 Networking Essentials 2 After the Control Panel opens select the Windows Firewall Icon
25. ext to Automatically detect settings should be ticked unless a Proxy server is configured for the network in which case consult the network administrator Local Area Network LAN Settings Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings Use automatic configuration script aa Proxy server O Use a proxy server For your LAN These settings will not apply to dial up or VPN connections orais Port e0 5 To set Internet Explorer as the default Web browser on your PC select the Programs tab from the Internet Explorer properties dialogue box A tick box is available on this screen next to the sentence Tell me if Internet Explorer is not the default web browser Internet Properties Default web browser SA Internet Explorer is the default web i browser Tell me if Internet Explorer is not the default web browser A EA ee y 26 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials To add an IP Address for local access that will bypass the use of the Proxy Server use the following procedure This is useful for accessing devices such as the BCM or RCC web host PC that reside on the local network where a Proxy Server is configured to control external http traffic 1 Access the proxy server connections via LAN settings Proxy Server Advanced button Local Area Ne
26. g IP address IF address 10 1 1 231 Subnet mask 255 255 255 0 2 Default gateway Use the following DNS server addresses Prefered ONS server 1 1 1 43 Alternate ONS server Po ie NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 6 Click the OK button once configured Click OK on the Local Area Connections dialog box You will not be prompted to reboot the PC after configuring these settings Local Area Connection Properties General Advanced Connect using EJ Intel A 82566MM Gigabit Network E Configure This connection uses the following themes 2 File and Printer Sharing for Microsoft Networks los Packet Scheduler Internet Protocol TCP 1P Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connection has limited or no conmectyity 0 Cares Windows Vista 7 1 To access the network settings on the PC you wish to configure click on Start Settings and select Control Panel 2 From the Control Panel double click on the Network and sharing icon From this page select the Connect to a Network link a oe Ex s lt All Control Panel Items Network and Sharing Center v 4 Search Contro Pane Control Panel Home JN e J View your basic
27. his setting Temporary Internet Files and History Settings E Temporary Internet Files Internet Explorer stores copies of webpages images and media For Faster viewing later Check For newer versions of stored pages O Every time I start Internet Explorer Automatically O Mever Disk space to use 8 1024MB 1024 Recommended 50 250MB Current location Ci Documents and Settings daviddLocal Settings Temporary Internet Files Move Folder View objects History Specify how many days Internet Explorer should save the list of websites you hawe visited Day s to keep pages in history 6 Finally click on the OK button on the bottom of the Internet Properties screen and reboot your computer if necessary 30 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Netscape 1 Open Netscape Navigator and once open select the Edit command from the top of the screen then select Preferences from the drop down menu Business Communications Manager Netscape File Edit View Go Window Help ae ibe A a 3 bh 2 Eo Erro a a aan Home Search Netscape Print Security Stop YECS Cape aste LEHT AE E http 410 1 1 46800 vavigator Select Al Ctrl a People Yellow Pages Download ES Channels Find in Page Ctrl F kina Sgain ai Fa Search Internet Preferences 2 The Preferences dialogue box will appear Highlight Advanced in the left hand column to display the advanced settings E
28. isplayed showing the IP Addresses and MAC addresses of all systems using DHCP ey CA WINDOWS system3z cmd exe Microsoft Windows XP Version 5 1 2668 lt C gt Copyright 1985 2681 Microsoft Corp His gt arp a Interface 16 1 1 39 Ox Internet Address Physical Address Type 18 1 1 2 HA all cc 55 F5 16 dynamic 64 11 85 5c f 2 Ac dynamic A6 548 7 31 d68 31 dynamic 4b 1 4 6c cc 4e ad dynamic HH 19 bh d2 as fa dynamic o A a e sl ri dynamic HH 18 18 18 76 62 dynamic Interface 200 30 30 108 x16085 Internet Address Physical Address Type 266 36 36 7 HA all c5 ch db 37 dynamic 260 36 36 88 HH 15 HA Ja d8 F5 dynamic TE 16 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Creating Shortcuts lt can be very useful to create shortcuts for specific programs and have these placed on the computer desktop to allow quick and easy access For the example described in the following procedure the creation of a shortcut to a folder named BCM will be shown Windows XP 1 To create a shortcut on a user s desktop right click on the desktop and select New from the menu then select Shortcut E e m m oe wt mt Pe aram Ta a Ta a A A AAA ae oy oe va a _ Pee ma n oo i Shared Folder Synchronization l Graphics Properties Folder Graphics Options iS Adobe Drive C54 New A h A hg all 2 The Create Shortcut screen wil
29. l appear allowing the user to browse to the folder or application that requires a short cut creating Click on Browse to locate the required folder or application Create Shortcut This wizard helps you bo create shortcuts to local or network programs Files Folders computers or Internet addresses Type the location of the item Click Next bo continue NN40011 004 Issue 1 2 BCM Rls 6 0 17 Networking Essentials 3 Name the shortcut appropriately and click Finish Select a Title for the Program Type a name for this shortcut Click Finish to create the shortcut 4 This will place the shortcut on your computer desktop Double clicking on the icon will open that program or file as required Windows Vista amp 7 1 To create a shortcut on a user s desktop right click on the desktop and select New from the menu then select Shortcut o E Y O a Mew b di Folder El Short E Bitmap image E Screen resolution E Gadgets 18 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 2 The Create Shortcut screen will appear allowing the user to browse to the folder or application that requires a short cut creating Click on Browse to locate the required folder or application Wry el Create Shortcut What item would you like to create a shortcut for This wizard helps you to create shortcuts to local or network programs files folders computers or Internet addresses Type the location of th
30. network information and set up connections Change adapter settings A pp K 2D See full map a w Change advanced sharin E 5 3 PVSD2PC pv iteluk com Internet This computer View your active networks Connect or disconnect de pv iteluk com Access type No Internet access Work network Connections Y Local Area Connection Change your networking settings e Set up a new connection or network E Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection MAE ad Choose homegroup and sharing options EE also Access files and printers located on other network computers or change sharing settings HomeGroub NN40011 004 Issue 1 2 BCM Rls 6 0 11 Networking Essentials 3 Inthe Local Area Connection Status screen select Properties General Connection IPv4 Connectivity No Internet access IPv Connectivity No Internet access Media State Enabled Duration 3 days 07 34 48 Speed 100 0 Mbps Sent A Received 353 744 108 2 719 264 561 4 In the Local Area Connections Properties screen from the list in This connection uses the following items Select Internet Protocol TCP IP and click on Properties again Networking Connect using EF Broadcom NetXtreme Gigabit Ethemet This connection uses the following items Client for Microsoft Netw
31. no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCH
32. nsure that the box is ticked next to Enable Java and Enable JavaScript Preferences Category Bee ines E Change preferences that affect the entire product x I E Colors Navigator M Automatically load images a Languages M Enable Java H Applications l vf bo W Enable JavaScript Identity M Enable style sheets a Advanced M Enable utolnstall Send email address as anonymous FTP password Cookies Accept all cookies Accept only cookies that get sent back to the originating server C Disable cookies Warm me before accepting a cookie Cancel Help NN40011 004 Issue 1 2 BCM Rls 6 0 31 Networking Essentials 3 Now double click on Advanced in the left hand column to open the sub menus From the sub menus highlight Cache to display the cache settings on the right Ensure that the radio button is selected next to the Every time setting for Document in Cache is compared to document on network This will ensure that the connection settings for Netscape are always looking for updated information not that retrieved from the PCs own memory Preferences ES Category Designate the size of the cache Colors Navigator The cache is used to keep local copies of frequently accessed e Languages documents and thus reduce time connected to the network The Reload button will always compare the cache document to the network and show the most recent one Memory Cache
33. orks fos Packet Scheduler m File and Printer Sharing for Microsoft Networks wi Intemet Protocol Version 6 TCP 1Pv6 Sa Intemet Protocol Version 4 TCP 1Pvd wi Link Layer Topology Discovery Mapper 1 0 Driver wi Link Layer Topology Discovery Responder Install Uninstall Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 12 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 5 If a DHCP server is being used to allocate IP addresses simply ensure that the option for Obtain an IP address automatically is set The similar setting should be applied for the DNS server Internet Protocol Version 4 TCP IPw4 Properties General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically 5 Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server Validate settings upon exit 6 However clicking on the option to Use the following IP address or DNS server addresses will give you the option to specify the required information Internet Protocol Version 4 TCP IPv4 Properties General
34. rd Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 004 Issue 1 2 BCM RIs 6 0 Networking Essentials Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright O 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduce
35. right click From the menu select Copy Backups gt Fie Edt view Favorites Tools Help Back gt a y Search Wey Folders f iss Fal Address E C Documents and Settings davidd DesktopiBackups Folders x Ei Desktop El a My Documents El y My Computer Mi 2 07 10_demo_10 1 0 69 1 ht i m lz Open with Winzip Print gg Scan with ava E a My Network Places Open With 2 Recycle Bin cD winzip C Backups E Adobe Drive C54 E Customer Training Send To Craska Shoekerik 2 Now open the destination folder Again right click within the folder and from the menu select Paste 2 Backups File Edit View Favorites Tools Help gt E Bak wi y Search Key Folders x Address T Business Communications Manager Backups Folders x 5 Customer Business Comn View gt O Backups E 5 BCM Call Arrange Icons By E 5 BCM Core Refresh a D BCM Progr Customize This Folder 5 BT BCM Pri 3 The copied document will now be seen within the folder window Address O Ti Business Communications ManageriBackups Folders x FE TO e E L A a S El ma Business Corn e E E Wen Zip File E E Backups A 2 340 KB 5 BCM call c NN40011 004 Issue 1 2 BCM Rls 6 0 35 Networking Essentials Windows Vista amp 7 1 Open the location you wish to copy the file from and select the file s or folder s that you wish to copy Cli
36. s Mame Group Policy Microsoft CAM Web Service Hoster Ho Microsoft Office Live Meeting 2007 Ho Microsoft Office Outlook Ho Microsoft OneNote No Ol Remote Desktop UPnP Framework Tal LT hn pl Display a notification when Windows Firewall blacks a program w What are the risks of allowing exceptions 40 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials Windows Vista amp 7 To be able to view or make the changes detailed below you must log on to the PC with Administrative rights lf unsure confirm with the site network administrator that access to firewall settings is available through the logon information 1 Start by gaining access to the firewall screen on the required PC through the Control Panel Control Panel Default Programs A CN AA gt ie A OP Softphone 2050 Bh Vita hor P3D e H ers DriveGuard ProtectTo d ower nnters rf ions Reports a a 70 Windo Windows Windows ender Firewall Mobilit NN40011 004 Issue 1 2 BCM RIs 6 0 41 Networking Essentials 42 3 The Ccurrent Firewall status is displayed selecting either Allow a program through Windows Firewall or Change Settings links to view the settings screen Windows Firewall Windows Firewall LE ss Turn Windows Firewall on or Windows Firewall Windows Firewall can help prevent hackers or malicious software from gaining access to your computer through the Internet or network
37. s Un NN40011 004 Issue 1 2 BCM Rls 6 0 5 Networking Essentials 2 Type command or cmd if command is not successful and press OK This will bring up the MS DOS prompt Type the name of a program folder document or internet Type the name of a program folder document or resource and Windows wall open for you J Internet resource and Windows will open it For you Po The task wall be created wath adminis We perdeges pen cmd al The task wall be created with administrate prenlege x conce trono 3 Type ping leave a space followed by the IP Address of the Network Interface Card on the other computer e g for BCM the default IP Addresses are OAM Port 10 10 11 1 LAN Ports 192 168 1 2 for BCM50 or 192 168 2 2 for BCM450 Press Enter oc C WINDOWS system3 cmd exe Microsoft Windows AP Version 5 1 2600 gt Copyright 1985 2661 Microsoft Corp Hs ping 18 1 1 2 4 There are differing responses that may now be displayed a If a Reply is received from the other computer as displayed below the IP connection is working eo COWINDOWS is ystem32icmd exe Microsoft Windows AP Version 5 1 2600 gt Copyright 19785 2661 Microsoft Corp H is gt ping 18 1 1 2 Pinging 180 1 1 2 with 32 bytes of data Reply from 18 1 1 2 bhytes 32 timetims ITL 64 Reply from 16 1 1 2 bhytes 32 timetims ITL 64 Reply from 18 1 1 2 hytes 32 timetims ITTL 64 Reply from 16 1 1 2 bhytes 32 time
38. sion Level Owner I m having trouble sharing 3 Your folder is now shared Click Done to finish Individual Items T Hospitality 2 J MPVSD2PE Users pyvsd2 Desktop Hospitality 2 Show me all the network shares on this computer 4 Once the properties have been set as required A symbol of a hand will appear under the folder indicating that it is now shared a Programs NN40011 004 Issue 1 2 BCM Rls 6 0 23 Networking Essentials Internet Browser Settings lt may be necessary to alter the Internet browser settings for the Internet connection Windows XP Windows Vista 8 7 1 To configure Internet Explorer right click on the Internet Explorer icon of your desktop and select Properties or open an Internet Explorer window then select Tools and select Internet Options This will then launch the Internet Properties screen 54 AOL Search ii Signin EJ 3 mm wv Pager Safety v Tools g a 5 Reopen Last Browsing Session 24 Manage Add ons we Work Offline Compatibility View Settings Open Home Page Full c ar reen ae Start Without Add ons z Exp alt a Toolbars gt a Create Shortcut Explorer Bars gt Delete Rename ce Developer Tools F12 V Suggested Sites 24 NN40011 004 Issue 1 2 BCM Rls 6 0 Networking Essentials 2 The General tab first displayed shows the Home Page address that will be opened every time Internet Explorer is launched You may wish to ensure that the BCM web p
39. twork LAN Settings 1 5 Aa Proxy server Use a proxy server For your LAN These settings will not apply to dial up or YPN connections Address 10 1 1 185 Port Bypass proxy server For local addresses 2 In the Exceptions screen enter the IP address of the BCM or RCC web host PC or other local http server to bypass the proxy server Proxy Settings Exceptions E Do not use proxy server For addresses beginning with Use semicolons bo separate entries SE NN40011 004 Issue 1 2 BCM RIs 6 0 27 Networking Essentials Configuring Java settings To allow a connection to CallPilot Manager Java console may need to be set for whichever Internet browser you are using Java 1 To configure Java settings for the PC click on Start Settings Control Panel Then double left Click on the Java icon aid or Administrative me TOY Tools Updat 2 On your Java Control Panel select Network Settings The Network Proxy Settings screen will appear Java Control Panel Sale General Update Java Security Advanced About View version information about Jawa Control Panel Network Settings Network settings are used when making Internet connections By default Java will use the network settings in your web browser Only advanced users should modify these settings Network Settings Temporary Internet Files Files vou use in Java applications are stored in a special Folder For quick execution l
40. ype ipconfig all This will display the IP configuration settings EM Administrator CA Windowssystem32 cmd exe O Pz Microsoft Windows CUersion 6 1 7660 1 Copyright tc 26869 Microsoft Corporation All rights reserved Co Wsers pusd2 gt ipconfig all Windows IP Configuration Host Name Primary Dns Suffix Mode Type IF Routing Enabled WINS Proxy Enabled Ho DNS Suffix Search List a CA Ethernet adapter Local Area Connection Connection specific DNS Suffix pv iteluk com Description z Broadcom Netktreme Gigabit Ethernet Physical Address 1 BB 12 77 A8 6A D8 DHGP Enabled Autoconfiguration Enabled Yes Link local IPv6 Address feh 3cHal 3ch fbe7 fA4axil Preferred IPu4 Address 286 280 280 215 Preferred gt Subnet Mask gt 255 255 255 0 Lease Obtained z 25 July 26180 88 15 82 Lease Expires 42 August 26160 86 15 82 Default Gateway 20 260 20 254 DHCP Server 290 20 20 254 DHGPv6 IAID 234885753 DHCPv6 Client DUID 668 61 66 61 13 A9 16 63 66 12 79 A8 6A DE DNS Servers 284 28 20 254 Primary WINS Server 286 280 280 254 PECEL over Icpip A Enabled NN40011 004 Issue 1 2 BCM RIs 6 0 Networking Essentials 3 If a DHCP Server is being used then it is possible to return the IP Address that has been assigned to you back to the server To do this type ipconfig release at the command prompt
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