Avaya NetVision Telephone User's Manual
Contents
1. is on a call A person on another call can invoke code DIA Do Not Disturb to block priority calls Privacy BG Change the privacy setting for an external line If a line normally has privacy this permits another telephone that shares the line to join your call by selecting the line while you are using it If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting the line while you are using it The privacy setting is re established once you end your call or when you enter the Privacy feature code again Speed Dial To save speed dial numbers locally to the handset Local Page 7 To add or replace a number on the handset list 1 Dial the number 2 Press 3 Dial a unique two digit location 00 99 To dial from a speed dial 1 Press once 2 Key in the speed dial location code 00 99 3 Press nD To scroll through the speed dial list 1 Press once 2 Scroll through the list shown on the display to find the number you want 3 Press no System Speed Dial Dial an external telephone number using a two digit code 01 to 70 System speed dial codes can be used from any display telephone in the system They are assigned by your System Administrator To make a call using a speed dial code 1 Invoke the code 2 Enter the two digit code assigned to the parked call 01 to 70 SWCA keys system wise KIEA to KG Gee2. Gms Call Appearance Use SWCA codes to retrieve and park calls on the system Page 8 On display telephones these codes will be assigned to buttons with indicators On the NetVision handset these codes may appear on the Function menu or you enter the codes manually using the menu Feature function Parking a call to SWCA keys Make a call available to any other telephone with the same SWCA key assignment Also follow these procedures if you retrieved a SWCA call and want to repark it If you have the keys assigned to the feature menu Choose the menu item corresponding to a SWCA key or a SWCA key search command Ifthe code is not assigned to the feature menu use the Feature menu item and then enter the feature code for the SWCA key If you want the system to assign an open SWCA key Enter Se This code can also be assigned to the feature menu Answering a SWCA call If you know where the call is parked Choose the Feature menu item then enter the feature code for the SWCA key The call becomes active on an intercom key To find the oldest parked call Enter ee This code can also be assigned to the feature menu The call that has been parked the longest will become the active call on your intercom key To find the newest parked call Enter e This code can also be assigned to the feature menu The call that was parked last will become the active call on your intercom key W
3. NORTEL NETWORKS Business Communications Manager NetVision Telephone and NetVision Data Telephone Feature Card 2002 Nortel Networks P0988138 05 Trademarks NORTEL NETWORKS and Business Communications Manager are trademarks of Nortel Networks Symbol Spectrum24 and NetVision are trademarks of Symbol Technologies Inc NetVision quick start call basics A handset user guide is supplied with each Symbol NetVision handset which describes in detail how to use the buttons on the handset including any data related buttons found on the NetVision Data phone Note The buttons described here are not located in the same place on all models Logging into and out of the network Logging in Logging out Press to turn the handset on Press and hold END to turn the handset off Enter your PIN number and press 6ND You must be logged into the network Make call Enter number and press Gn Answer Call Press Gn If you pressed END to silence a ringing call to End call or feature Press END To Hold or Unhold a call or to toggle retrieve the call press amp lt Gno or between two calls Press ou choose GP Off hook if it is programmed into To Hold the call and drop the link so someone the menu Note This sequence also produces a dial tone else can pick it up press 6619 END i on an idle telephone To recover a held call from a dropped link press kE ow Active handset display Th
4. access code See your System Administrator for a list COD Generate a Link signal ES to access a PBX or other host exchange Messages D Display the directory number of the handset Send a message to another telephone within your system To view and reply to your messages 1 Press R Guo E E 2 Press k3 and to view your message list 3 Press to call the person who left you the message To erase a message Press ow while viewing a message Page nE and digits 1 2 or 3 and zone 0 1 2 3 4 5 or 6 Note Make a page announcement through either the internal code 1 or external NetVision code 2 speakers or both code 3 Zone 0 pages all zones an Page announcements are programmed to timeout after a pre selected amount of Pages time This is set by your System Administrator They cannot receive Pages Page 6 6 1 and zone 0 1 2 3 4 5 or 6 Make a page announcement to all or to a specific group of telephones through the telephone speakers Zone 0 pages all zones External page Make a page announcement through an external loudspeaker system Internal and external page and zone 0 1 2 3 4 5 or 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Program in an external autodial sequence to insert a 1 5 second delay For pulse dialing k gt also inserts a 1 5 second delay Priority l Call Interrupt a person who
5. e handset display shown below is from the NetVision handset If you have a NetVision data telephone or a new version of the handset the shape of the display may have a different appearance however the icons on all handsets indicate the same thing Radio signal strength indicator Call information Active line indicator NAME oe l m E Idle alert icon XXX XXXX attery streng indicator active call icon Page 3 Out of Range tones Display reads No network NVPhone Handset status Tone No Network Idle 1 long beep and 2 short beeps Active call 2 short beeps You have 10 seconds to return symbol to range or the handset disconnects Accessing feature codes Some of the NetVision and NetVision Data telephone call features are configured through the NetVision Phone Administrator These features appear in the function menu on the display of your handset These features can be accessed from that menu in one of the following ways Accessing the menu features Accessing menu features by number If the feature is on the pre programmed menu If you know the menu item number you can 1 Press Function key access it by the menu number 1 Press Function key 2 Scroll to the menu item using k gt and 2 Press the number s on the dialpad for the feature menu number 3 Press nD Accessing Business Communication Manager feature codes If the feature you want is not on
6. hen you repark a call regardless of when it was received it becomes the newest parked call Putting a SWCA call on Hold How a SWCA call acts when you put it on Hold depends on how the system settings are configured Ask your system administrator how your system is configured One of the following will occur when you put a call on Hold for SWCA When you press Goro on an active call the call will return to an assigned SWCA key or it will attempt to assign to a SWCA If the call gets successfully parked a call appearance will show up on all telephones with that SWCA key If it does not successfully park the call remains on Hold at your telephone OR The call will simply remain on Hold at your telephone and you will have to manually enter a SWCA code to park it for other telephones to access the call Intercom calls Your system administrator also configures whether intercom calls will automatically assign to a SWCA key and whether they will automatically assign to a SWCA key if you put the call on Hold Ask your system administrator how your system is configured If intercom calls do not automatically assign to a SWCA key you can manually enter a SWCA code to park an intercom call Time Briefly display the time and date while you are on a call Transfer Page 9 Cancel Send a call to another telephone within your system or to an external telephone You may not be able to transfer a call on an external l
7. ine to an external telephone depending on the capabilities of the lines 1 Make or answer a call 2 Invoke the code 3 Call the person you want to transfer the call to 4 Stay on the line if you wish to speak to the person first 5 Press END to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back Ringing Service schedule from any telephone in your system This feature does not work for a private line Voice Call Make an announcement or begin a conversation through the speaker of another telephone in the system Note Telephones without speakers such as the NetVision handset must be set up to receive voice calls as ringing calls Voice Mail OmGm 1_ Login to voice mail system and receive and manage voice mail calls Leave a message Call forward a message Voice Mail directory number inquiry v G Gm Transfer a message Intercept a message Access voice mail directory Record a voice mail call Page 10
8. ress k gt to return to the conference If off hook is programmed on the FCT menu you can also choose Off hook to return to the conference Conference Cancel To put a conference on hold Press 0L0 The other two callers can still talk to each other If you were the one who initiated the conference the link drops Press k gt to return to the conference If off hook is programmed on the FCT menu you can also choose Off hook to return to the conference maey 305 Display the directory number of the handset Disturb OG EDENE Disturb Cancel When you are not on a call prevent all incoming calls except priority calls from ringing at your telephone When you are on a call block an incoming priority call Page 5 Hunt groups If you are a hunt group member you have access to Hunt group features Language amp lt Gm Ox A Select Primary Language for the telephone display Choice k gt Gos Oo Qn Select Alternate Language for the telephone display 4 Gn Ox Go Select Alternate Language 2 for the telephone display k3 Ges Ox Ges Select Alternate Language 3 for the telephone display Note Alternate language choices only work for system generated call features Last Number Redial G Automatically redial the last external telephone number that you dialed Line pools Line pools allow telephones to share several lines for making calls Enter the code and then enter a line pool
9. the menu use the following sequence to invoke the code 1 Press 2 Find and select FEATURE on the menu 3 Press no 4 Enter the feature code listed below Or you can use one of the following shortcuts 1 lt feature code gt idle line or during call OR Gk lt lt teature code GND idle line only Note 1 indicates the menu position of FEATURE Ending a DTMF feature Press FND to end sessions for DTMF features which require user input after starting a call and providing dialtone Page 4 Telephone features Some of these features may be programmed onto the For menu Refer to Accessing the menu features for directions about how to use features programmed on the menu Note that you can also manually activate menu features with the codes given below You use the following feature codes by selecting the Feature menu item then by entering the feature code Refer to Accessing Business Communication Manager feature codes Call Center Agent Login Login and receive calls as an Call Center agent if the Call Center feature is active on your system Call Center Agent Make Busy Temporarily stop receiving calls from the Call Center system Call Forward Sanaa Send your calls to another telephone in your system Call Park To put a conference on hold Press L0 The other two callers can still talk to each other If you were the one who initiated the conference the link drops P
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