Avaya Mobile Communication Client 3100 for BlackBerry User Guide
Contents
1. Home a z When focus is on the Main screen or the Friends preview panel press a key to search for friends with names that start with that letter space Go to the Place Call screen If focus is on the Friend preview panel when you press space the highlighted friend s contact location is preconfigured Accessing Help The MCC 3100 includes embedded context sensitive help for the following topics Log describes the log icons Abbreviations explains terms that appear in the Call screens e About provides the MCC 3100 software version number 1 From any screen select Help The Help screen appears See Help screen on page 43 The Help screen displays information related to the previous screen For example if you select help from the Logs screen the Logs topic displays 2 Tochange topics select a different item from the menu or list Basic functions Figure 9 Help screen Incoming call accepted amp Incoming call declined amp Incoming call failed z incoming call missed Call was made succesfully Failed to make a call You called the person Vou made a cal status unknown s Group Call in progress Basic functions Advanced functions Advanced functions This section contains the following topics Friends on page 45 e Searching the corporate directory on page 52 e Placing Calls on page 53 Groups on page 60 Noti2. 2 From the menu select New Group The New Group screen appears See New group screen on page 60 Figure 18 New group screen MCC310 New Group Group Name Family Enter the name of the group in the Group Name box 4 From the menu select Save The new group is added and appears on the Group Management screen You must add friends before you can call the group Adding friends to a group 1 From the Friends screen or friend preview panel select a friend 2 From the menu select Add to Group The Add to Group screen appears See Add to group screen on page 61 Advanced functions Figure 19 Add to group screen MCC 186 Add To Group Add John To O Friends 8 EHork 9 Select the group you wish to add the friend to From the menu select Add Now The friend is added to the group you selected 5 Repeat steps 1 to 4 for all friends in the group You can select one or more friends in one group and add them to another group For more information see Managing friends in a group on page 61 You can also add friends to a group after you search in the Corporate Directory See Searching the corporate directory on page 52 Managing friends in a group You can manage friends in a group You can view friends delete friends and add friends to another group You can also save your preferred selection settings for the friends of a group 1 From the Main screen select the G
3. the system calls all of the friend s contact locations that are registered on the MCG 3100 Advanced functions Table 5 Adding a friend Field Settings Default Prefix Select the friend s default prefix e Use No Prefix e Local Prefix Long Distance Prefix e International Prefix e Corporate Prefix When you initiate a basic call or group call the system automatically inserts this prefix before the contact number Note Provide at least one contact location Extension Office number Mobile number Home number or Other number 4 After you enter the information select Save or Save to Device AddressBook Your friend is added to the MCC 3100 local address book or BlackBerry device address book Importing a friend You can import a friend to the MCC 3100 from other sources Logs screen e Search results screen Device address book Importing saves you from manually entering a friend s contact information To add a friend from the Logs screen 1 From the Main screen select the Recent link or from the Main screen menu select Logs The Logs screen appears Advanced functions 2 Highlight a call record 3 From the menu select Add to Friends 4 Make changes if needed and then select Save from the menu Your new friend is added to the MCC 3100 local address book Note After you add a friend from the logs screen check that the contact information is complete
4. 1 Start the MCC 3100 application and log off the network See Starting and exiting the MCC 3100 application on page 35 and Logging on and logging off on page 36 Go to the MCC 3100 Main screen From the menu select System Settings From the menu select Clear Database Select Yes at the prompt Clear database and quit From the menu choose Select Uninstall the MCC 3100 application using the Uninstalling the MCC 3100 application using the Desktop Manager on page 23 or Uninstalling the MCC 3100 application using the BlackBerry on page 24 N Oa pF oN Uninstalling the MCC 3100 application using the Desktop Manager Note Before you remove the MCC 3100 application ensure that the BlackBerry Desktop Manager is installed and that the USB cable is connected to both your computer and handheld 1 Exit the MCC 3100 application if it is running See Starting and exiting the MCC 3100 application on page 35 2 Launch the BlackBerry Desktop Manager by selecting Start gt Programs gt BlackBerry gt Desktop Manager 3 Click Application Loader The Application Loader Wizard appears 4 Click Next If the Desktop Manager detects the communication port the Device Application Selection dialog box appears and skip to step 6 Otherwise the Communication Port Selection dialog box appears 5 Select a communication port and click Next The Device Application Selection dialog box appears Softwar
5. Important Notice Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements Call modes How the system handles calls depends on your MCC 3100 system configuration An Outgoing Call Service DN is mandatory for MCC 3100 call features Direct Outbound mode In Direct Outbound mode you can initiate calls directly from your BlackBerry to other parties through the enterprise telephony system See Direct outbound mode on page 54 Figure 14 Direct outbound mode Enterprise Network Caller D Mobile device calls enterprise telephony system 73 Enterprise telephony system calls other party S Direct Outbound mode requires an Outgoing Call Service DN configured in your MCC 3100 system settings For more information see System settings on page 27 Advanced functions When the MCC 3100 is configured for Direct Outbound mode you can switch from Direct Outbound mode to Call me First mode for advanced calls See Advanced calls on page 57 Call me First mode In Call me First mode your calls are completed in two steps First the enterprise telephony system calls you After you answer the system calls the other party See Call me First mode on page 55 Figure 15 Call me First mode Enterprise Network
6. 300 Installation For installation information see Software installation on page 17 About this guide This guide is for users of the MCC 3100 for BlackBerry Introduction Related publications The following publications relate to the MCC 3100 for BlackBerry e Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference Card NN42030 105 e Nortel Mobile Communication 3100 Series Planning and Engineering Guide NN42030 200 e Nortel Mobile Communication Gateway 3100 Installation Guide NN42030 300 e Nortel Mobile Communication Gateway 3100 Release Notes NN42030 403 Nortel Mobile Communication Gateway 3100 Administration Guide NN42030 600 Introduction Software installation Software installation This section contains the following Installing MCC 3100 for BlackBerry from a computer on page 18 Installing MCC 3100 for BlackBerry over the air on page 20 Upgrading MCC 3100 for BlackBerry from a computer on page 20 Upgrading MCC 3100 for BlackBerry over the air on page 22 Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server on page 22 Uninstalling MCC 3100 for BlackBerry on page 22 This section describes how to install upgrade and uninstall the Nortel Multimedia Communication Client 3100 MCC 3100 for BlackBerry on a supported BlackBerry device You install or upgrade the MCC 3100 in one of two ways from a co
7. 3100 Edit Friend screen Note After you add a friend from the logs screen check that the contact information is complete You may need to enter a prefix or special character that was removed during the call Note The friend s display name contains the title first name and last name entered in the BlackBerry device address book Editing a friend You can update the following information Friend s extension Friend s name Friend s contact information To edit a friend 1 From the Main screen select the Friends links The Friends screen appears Highlight the friend you want to edit From the menu select Edit Friend The Edit Friend screen appears See Edit friend screen on page 51 Advanced functions Figure 11 Edit friend screen MCC3188 Edit Friend Display Name Trent McCann Extension 257 Last Name McCann First Name Trent Office Contact 5 66 745487 Mobile Contact 586650468 7 Home Contact Default Contact 4 Edit the friend information as required After you edit a friend select Save or Save to Device AddressBook from the menu The screen displays the friend s updated information Deleting a friend You can delete a friend from the MCC 3100 local address book or from the BlackBerry device address book To delete a friend from the MCC 3100 local address book 1 From the main screen select the Friends link The Friends screen appears 2 Highlight the friend yo
8. Connected appears then you are logged on and available to take calls The text color visually indicates your availability Connected green text You are logged on Logged Out grey text You are logged off Logged Out by Admin grey text The MCG 3100 administrator has logged you off Logged out by Another Device grey text You have been logged off because you logged on with another device Logged out by Server grey text You are logged off because the MCG 3100 is unavailable You automatically log on when the server becomes available Basic functions The status panel also displays the following information VM if you have new voice mail messages e an asterisk if you registered with the secondary Mobile Communication Gateway 3100 MCG 3100 Recent link and preview panel Select the Recent link to go to the Logs screen which provides a history of incoming and outgoing calls voice mail messages and system events The Logs screen can contain up to 50 entries The Recent preview panel below the link displays up to 10 people that you recently communicated with After you access the list you can place a call to a person Friends link and preview panel Select the Friends link to go to the Friends screen which provides a complete list of contacts that you designated as friends You can call add edit and delete friends The Friends preview panel below the link displays a partial list of your
9. Distance Prefix International Prefix e Corporate Prefix When you execute a basic call the system automatically inserts this prefix ahead of your mobile telephone number Home Contact Enter your home number Other1 Contact Enter an additional number Other2 Contact Enter an additional number Local Prefix Enter the digits required to make a local call For example if the telephone dialing plan requires a prefix of 9 for local calls enter 9 Long Distance Prefix Enter a long distance prefix For example if your telephone company requires a prefix of 1 for long distance calls enter 1 International Prefix Enter an international prefix For example if your telephone company requires a prefix of 011 for international calls enter 011 Corporate Prefix Enter the digits required to make a call within the company For example if the telephone dialing plan requires corporate calls to use a specific trunk configure the digits required to access that trunk The corporate prefix is also known as the trunk steering code MCC 3100 configuration Only the MCC 3100 uses the information you enter on the Preferences screen No information is uploaded to any other BlackBerry application 4 From the menu select Save Call settings Use the Call Settings screen to select a call screening mode and configure the group call notification period Configuring your call settin
10. You can also re sort the list to only display missed calls or voice mail notifications 1 Goto the Logs screen 2 From the menu select Sort by Name or Sort by Time The entries are sorted according to your selection 3 From the menu select All Logs default or Missed Call Logs The entries are displayed according to your view preference Deleting entries in the Logs screen You can delete individual entries in the Logs screen or you can delete all entries To delete one entry 1 Goto the Logs screen 2 Highlight the entry you want to delete 3 From the menu select Delete Selected The entry is deleted To delete all entries Advanced functions 1 Goto the Logs screen 2 From the menu select Delete All 3 Select Yes or Cancel in response to the prompt If you selected Yes all entries are deleted Managing voice mail In addition to checking whether you have any messages you can quickly and easily call the voice mail system to access your mailbox Voice mail message waiting indication When you receive a new voice mail message the voice mail indicator VM appears on the Main screen Note Before using this feature you must configure the Voicemail DN SIP Address number on the System Settings screen For more information see System settings on page 27 Calling voice mail system The Main screen contains the message waiting indicator and provides a quick and easy way to access the voice mail sys
11. and corporate See Search results screen on page 53 Figure 13 Search results screen MCC3166 Search results Local Friends 8 Local friends Corporate Directory 3 Corporate Directory Alison Fisher John Foster Front Office contacts 5 Amaximum of 10 entries appear at one time If additional results are available scroll to the bottom of the list and select More available 6 After you obtain your search results you can highlight an entry and select one of the following menu options Select Call to initiate a basic call to the person Select View Edit to display the person s information Select Add to Friends to add the person to the MCC 3100 Select Add to Group to add the person to a friend group Note Corporate Directory search results do not remain in memory When you select More available or if you move to another screen the results are cleared Placing Calls Your enterprise telephone system manages all calls that you place on the MCC 3100 You can quickly and easily call your co workers either by selecting them from a friends list or by dialing their extension number As well one number is associated with all of your outbound calls regardless of your actual location At various times of the day you can use the Advanced functions MCC 3100 to initiate calls from your desktop telephone mobile telephone or home telephone but the people you call always see the same number
12. that appear in the Recent preview panel three by default update the system settings For more information see System settings on page 27 1 From the Main screen select the Recent preview panel Figure 23 Recent preview panel Nortel MCC3166 John Connected Recent 5055404000 142pm 30 0ct Cory 18 45pm 29 0ct J Recent contacts and 98400 10 42pm 29 0ct friends Advanced functions The Recent preview panel displays up to 10 friends that you recently communicated with 2 Optionally select an entry and select a menu command such as Call Viewing entries on the Logs screen The Logs screen provides a history of your most recent incoming and outgoing calls voice mail messages and system event notifications The Logs screen can contain a maximum of 50 entries By default the entries are organized by time and date but you can reorganized them by name You can delete all of the entries You can also select an individual entry in order to view details to place a call or to delete the entry 1 From the Main screen select the Recent link or from the Main or Friends screen menu select Logs The Logs screen appears See Logs screen on page 69 Figure 24 Logs screen C198 Logs 142pm 5066404888 38 16 87 18 45pm Cory 29 18 87 18 42pm 8480 29 18 87 Incoming and outgoing 18 38pm 6745387 29 10 07 calls instant messages voicemail messages 18 38pm 8488 73 14 87 and s
13. A desktop or laptop PC with a USB port A USB connection cable Other software BlackBerry Desktop Manager software 4 2 2 14 or greater installed on your desktop or laptop PC to transfer the files to the BlackBerry For a list of the latest supported devices see the MC 3100 Product Bulletin at www nortel com Note On the BlackBerry Curve the Menu button opens menus in any context where the typical process of displaying the menu using the Introduction trackball does not work In these models when a Choice Group is highlighted the trackball is used to change the selection the menu button causes the display of the menu When a Choice Group is not highlighted the trackball causes the display of the menu This document covers the user interface of the rest of the BlackBerry devices where the trackball causes the menu to display Network specifications You must meet the following network specifications e Cellular network subscription e Cellular Internet access for example GPRS EDGE CDMA 1xRTT or EVDO Server specification The corporate network requires a minimum of one Communication Server to support MCC 3100 The corporate network must have an MCG 3100 to deploy MCC 3100 for BlackBerry Dedicated commercial off the shelf COTS server platforms support the MCG 3100 software For MCG 3100 installation information see Nortel Mobile Communication Gateway 3100 Installation Guide NN42030
14. Close From the menu select Enable to activate the modified profile 0 No UA The Call MCC3100 option is only available when the MCC 3100 application is running As an alternative to updating the Default or Normal notification profile you can create a custom notification profile or you can enable the Loud notification profile which causes the handheld to ring and vibrate for all application based events For complete configuration instructions refer to your BlackBerry Wireless Handheld User Guide Advanced functions Logging Events The MCC 3100 retains a record of your recent communication sessions The following events are logged Incoming calls answered missed Outgoing calls successful unsuccessful in progress System event notifications You can view an abbreviated list of log events on the Main screen For a complete list and for details concerning individual events you must access the Logs screen If for any reason you lose your network connection the system retains a record of your missed calls voice mail notifications and system event notifications When you reconnect to the network these events are downloaded for you to view on the Logs screen Viewing entries on the main screen The Recent preview panel on the Main screen displays a list of the friends you recently communicated with along with icons that represent their calls and voice mail messages To change the number of friends
15. Corp Dir link ssec suena T TT TOT TT Device AddressBook link 00000 200s Navigating SEFBBINE 2545 240440434 Xo cC Ou ce wawa Accessing screens TT Tm TUI e Accessing preview panels 2240402111 SINAI E rr yidda Gg dcdit d a hl i ec cas Accessing Help o ageeu xw Hidde eke ds dee ee eee ed dE 42 Advanced functions o suaaciaaaiiwaawiwawkiGAWi 45 PIKE 263 ds KO PGA GREE WEN ON EOE EA 45 Addng a Mend uoa out cos eee nk boc Se EROR 45 imporing a friend oa cece seer c ek Reemi 48 Editing atend asses qoe pRbdeCR CRI PRECOR ERA ERA 50 Deleting afriend TIME TOT bia RS I Searching the corporate directory 00000 52 Pemo DONS s zeit og d Heese Pou adds Ye LA EUR AN 53 CANINES Lcx ad O dees eee bee Ceu a aodio 54 Calling amp Teng Jc ccccner es sure m Rom m same 55 Calling from your extension 444411111 55 Dialing a number TOES TONS bd eda pae eeu PO Advanced calls 22600 deka deee ceeded hme Deeks ems 57 Receiving eals awa la galego id Rid eg i dob 58 FOURS neces TEM MEA TID Equi pM idee ud 60 Adding A TOUP icueusestesueRRuc eec itra X RETE SR 60 Adding friends to a group sssllssseslsss 60 Managing friends in a group 61 Managing a gio asceckesxekntcersbbrCRken RR 63 Placing and managing group calls 63 Notification profiles OFE TESTY m ieeagecatene Or Legging Evens osos RE Re dene ed deka c
16. In the Primary MCG3100 Address field enter the IP address or Fully Qualified Domain Name FQDN and port of the MCG 3100 provided by your system administrator using the format lt http or https gt lt IP address or FQDN gt lt port gt For example http 47 11 210 11 8080 or http mcg3100 nortel com 8080 In the Outgoing Call Service DN field enter the Outgoing Call Service DN number provided by your system administrator From the menu select Save From the menu select Preferences The Preferences screen appears See Preferences on page 27 MCC 3100 configuration Figure 3 Preferences MCC41 Preferences First Name John Last Name Doe Display Name 8401 Mobile Contact 5066 745487 Mobile Contact Default Prefix Local Prefix Home Contact 5066503687 Other Contact Other Contact Local Prefix 9 Inthe Mobile Contact field enter the cell telephone number for your BlackBerry 10 From the menu select Save If you correctly configured the fields you log on to the system and the Main screen appears See Overview of the Main screen on page 36 If you made an error you are prompted to re enter the fields Note If the application requests an HTTP connection use the trackwheel to select Allow this connection for all HTTP connections System settings Use the System Settings screen to manage your connection to the network As a minimum you must enter your user name passwor
17. NORTEL Nortel Mobile Communication 3100 Series Portfolio Mobile Communication Client 3100 for BlackBerry User Guide o0o0oooooQ11111H eTeTeYe oP oooocomnimodoootih 7 oooono100qar qq4 i 4 5 TOT 10101010010168686863569 1 0101 QOOOO00O0OGOO4NHNUW 000010101010000000 1010101 Contents New in this release 000 0c eee eee eee e eee 7 EE I El acia hgh a eee ea eh dee hod dodi ERR dE A ds RE ri Dd TOTO a Hod Eh REE 1 TIT REE ORE rj Revision iati E IT EE ITT TE e EE E 7 How to g t help so sss G GiG GG SWS EG rreran 9 Getting help from the Nortel Web site 9 Getting help over the phone from a Nortel Golutons Centor jG PT 4 ded GA 9 4 a eas 9 Getting help from a specialist by using an Express Routing Code iuisusoc aue Ru t mk mmm 10 Getting help through a Nortel distributor orreseller TOT CEREREM TERT Tm ere 10 dris ipeiol os cw Tr 11 MCC 3100 for BlackBerry features 11 Before you bogin sai s canis 3 base dren ss vedere Rd ARA 12 System and network requirements 13 Network specifications RRES T TTE Server specification llle 14 pci EU WERDER TII ITI IM 14 About this guide Tip Tr GA 14 Related publications uauaaaaaaa eee eee 15 Software installation lees 17 Installing MCC 3100 for BlackBerry from a computer 18 Installing MCC 3100 for BlackBe
18. TP or 8443 for HTTPS then the port number does not need to configured here MCC 3100 configuration Table 2 System Settings screen fields Field Settings Secondary MCG3100 If present enter the IP address or domain Address name and port of the secondary MCG 3100 in the form lt http or https gt lt IP address or FQDN gt lt port gt For example http 47 11 210 11 8080 or http mcg3100 nortel com 8080 If the system uses the default port 8080 for HTTP or 8443 for HTTPS then the port number does not need to configured here Voicemail DN SIP Enter the number SIP address to access the Address voice mail server Outgoing Call The Outgoing Call Service Directory Number Service DN allows you to place calls directly from your BlackBerry to other parties in Direct Outbound mode To place calls in Direct Outbound mode leave your caller ID visible on the BlackBerry An Outgoing Call Service DN is mandatory to support MCC 3100 call features Max number of Specify the number of recent incoming and recent 1 10 outgoing calls that appear in the recent window of the MCC 3100 You can choose from a range of 1 to 10 items default is 3 No of Visible Entries Specify the number of friends that display in in Friends Popup the Friends preview page of the MCC 3100 0 50 You can choose from a range of 0 to 50 items default is 7 4 From the menu select Save You are logged on
19. Telephony System Caller Enterprise telephony system calls your mobile device Enterprise telephony system calls other party Calling a friend You can place a call to a friend directly from your BlackBerry Your friend receives the call at their default contact location 1 Goto the Main Logs Friends or Search Results screen Scroll to a log entry or click a shortcut key to select a friend From the menu select Call Optionally press Space or Enter to place the call Note The first time you place a call in Direct Outbound mode you may receive a number of prompts that you must respond to Calling from your extension You can initiate a call on your BlackBerry and have the conversation on your desktop phone extension Advanced functions 1 Goto the Main Logs Friends or Search Results screen 2 Scroll to a log entry or click a shortcut key to select a friend 3 From the menu select Call from Extension The enterprise telephony system calls your desktop extension After you answer the enterprise telephony system calls your friend at their default contact location Note Call from Extension always calls your desktop extension Your MCC 3100 configuration setting of Call me First or Direct Outbound mode is ignored when you select Call from Extension Dialing a number You can place a call by dialing an extension or telephone number 1 Goto the Main screen 2 From the menu select Dial or press Space
20. You may need to add a prefix or special character that was removed from the original call record To add a friend from the Search Results screen 1 From the Main screen select Corp Dir link or from the Friends screen select Search from the menu The Corp Dir screen appears 2 Inthe Last Name field enter as much of the person s name as you know To search for saved friends select Also search local friends 4 From the menu select Search Now The Search Results screen appears If you search in the local and corporate directories your search results appear in two panels local and corporate 5 Select the person you want to add as a friend 6 From the menu select Add to Friends The friend is added to the MCC 3100 local address book Note After you add a friend from the Logs screen check that the contact information is complete You may need to add a prefix or special character that was removed from the original record To add a friend from the BlackBerry device address book 1 From the Main screen select the Device AddressBook link or from the Main screen menu select Device AddressBook The device address book appears Select the friend you want to add From the menu select Add to Friends MCC3100 Advanced functions The Confirmation dialog appears and the friend is added to the MCC 3100 local address book Select Back to return to the BlackBerry device address book or View Edit to access the MCC
21. and the Main screen appears MCC 3100 configuration Personal preferences Use the Preferences screen to enter personal information such as your name contact and call prefix settings As a minimum you must enter your mobile telephone number on this screen after you perform the steps in Initial configuration on page 25 Configuring your personal preferences 1 Go to the Main or System Settings screen 2 From the menu select Preferences The Preferences screen appears See Preferences on page 27 3 Complete the fields on the Preferences screen using the information in the following table as a guide Table 3 Preferences screen fields Field Settings First Name Enter your first name Last Name Enter your last name Display Name Enter the name that serves as your unique identifier on the MCC 3100 This name displays in the status bar of the main screen Mobile Contact Enter your BlackBerry telephone number If your BlackBerry operates with RIM OS 4 1 or greater your BlackBerry populates this field automatically Your phone number must be configured This is your default contact location You can select other contact locations when you place an Advanced Call MCC 3100 configuration Table 3 Preferences screen fields Field Settings Mobile Contact Default Prefix Select the mobile telephone default call prefix Options include e Use No Prefix Local Prefix Long
22. creen on page 62 Select the friends to call by pressing the space bar Each friend s default contact location appears in brackets next to the friend s name From the menu select Call The Group Call screen appears See Group Call screen on page 64 Figure 22 Group Call screen MCC3100 Group Call Participants Carol Cory John Using mobile call me first 84 Using Prefix Local Prefix8 In the Using list select your contact location for the group call or accept the default In the Using Prefix list select your call prefix for the group call or accept the default 10 11 Advanced functions From the menu select Call The Group Call Session screen appears The enterprise telephony system calls you at the contact location you specified Accept the call and then follow the prompts As the group call initiator you perform the following steps a Record the conference greeting and then press pound on your telephone dialpad b Press 1 to review the greeting press 2 to rerecord the greeting or press any other key to accept the greeting and start the conference The enterprise telephony system calls the friends you selected at their default contact locations They are prompted to select one of the following options on the MCC 3100 Join Now to join the group call immediately Join Later to be prompted to join the group all at a later time To set your reminder not
23. creen provides preview panels of Recent contacts up to 50 You can quickly access the entries on the preview panels See Preview panels on page 40 Basic functions Figure 8 Preview panels Scroll to a preview panel on the Main screen Press the trackwheel and choose Select Focus changes to the preview panel You can scroll through the preview panel highlight an entry and then run a menu command To exit the preview panel press the escape key or select Step out from the menu Shortcut Keys In addition to standard navigational aids MCC 3100 provides shortcut keys to speed your workflow See Shortcut keys on page 41 Basic functions Note Some devices may not offer full range of shortcut keys Table 4 Shortcut keys Screen Key Action Logs t Go to top of list b Go to bottom of list d Go to Corporate Directory screen a Go to Device Address Book x Go to Home screen C Call selected entry n Go to the next entry p Go to the previous entry Log detail d Go to Corporate Directory screen a Go to Device Address Book C Call the selected entry n Go to the next entry p Go to the previous entry Friends a z Press a key to search for friends with names that start with that letter space Go to the Place Call screen to call the friend who is currently highlighted Basic functions Table 4 Shortcut keys Screen Key Action
24. d Mobile Communication Gateway IP address and Outgoing Call Service DN on this screen See Initial configuration on page 25 Nortel recommends that the Outgoing Call Service DN includes the international access code and your country code as part of the number to facilitate roaming For example 1 613 123 1111 See Outgoing Call Service DN structure on page 28 MCC 3100 configuration Figure 4 Outgoing Call Service DN structure XX YYY ZZZ ZZZZ bas number Area code Country code International access code Consult your system administrator to obtain your Outgoing Call Service DN and other system settings Configuring your system settings 1 Goto the Main or Preferences screen 2 From the menu select System Settings The System Settings screen appears See System Settings on page 26 3 Complete the fields on the System Settings screen using the information provided by your system administrator Consult your system administrator if you need assistance Table 2 System Settings screen fields Field Settings Username Enter your MCG 3100 user name Password Enter your MCG 3100 password Primary MCG3100 Address Enter the IP address or domain name and port of the primary MCG 3100 in the form lt http or https gt lt IP address or FQDN gt lt port gt For example http 47 11 210 11 8080 or http mcg3100 nortel com 8080 If the system uses the default port 8080 for HT
25. des on page 54 Note You must configure your Outgoing Call Service DN in the MCC 3100 settings before you can use the Direct Outbound call mode Your system administrator provides the Outgoing Call Service DN to allow direct MCC 3100 calling from your BlackBerry For more information see Initial configuration on page 25 Before you begin Before you install the MCC 3100 application complete the following checklist Install the BlackBerry Desktop Manager 4 2 software and ensure it is working properly Become familiar with navigation and data entry methods for your BlackBerry Introduction System and network requirements The MCC 3100 for BlackBerry has the following system requirements Important Notice Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements Table 1 System requirements Hardware and software Operating system Type Research in Motion BlackBerry operating system V4 0 and greater Memory Minimum of 20 MB of Flash memory on your BlackBerry RIM BlackBerry RIM BlackBerry 7100 RIM BlackBerry Pearl 8100 series RIM BlackBerry Curve 8300 series RIM BlackBerry 8700 series RIM BlackBerry 8800 series Battery Charged battery in your BlackBerry Other hardware
26. display the menu To log on the MCC 3100 select Login The status indicator changes to the status of the device before you last logged off 4 Tolog off the MCC 3100 select Logout The MCC 3100 application remains active when you are logged off To exit the application see Starting and exiting the MCC 3100 application on page 35 Hiding the MCC 3100 application To use another application you can temporarily hide the MCC 3100 application From any MCC 3100 screen menu select Close or from the Main Screen press the Escape button The application does not appear but remains running in the background When you access the Nortel MCC 3100 again from the BlackBerry main menu you return to the last screen you used Overview of the Main screen After you configure the MCC 3100 see Initial configuration on page 25 the Main screen appears whenever you start the MCC 3100 The Main screen menu provides access to the full functionality of the MCC 3100 See Main screen on page 37 Basic functions Figure 6 Main screen John Connected Status panel Recent Recent link amp e Cory 45pm 29 0ct preview panel 8408 16 42pm 29 0ct 6745887 16 48pm 29 0ct Friends 3 Friends link Carol Cory John Groups 2 Groups link Corp Dir Corporate directory link Device AddressBook Device Address Book link Status panel The Status panel indicates your current status on the network For example if
27. dresses and revised Outgoing Call Service DN requirements September 2007 Standard 01 01 This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5 0 How to get help How to get help This chapter explains how to get help for Nortel products and services Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues Sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and you have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the telephone number for your region www nortel com callus How to get help Getting help from a special
28. e MCC 3100 local address book or on the Find screen if you add the friend to the BlackBerry device address book Extension Enter the office extension number associated with your friend Last Name Enter the last name for your friend First Name Enter the first name for your friend Office contact Enter the office telephone number of your friend When you call this friend you can choose this number from a list Advanced functions Table 5 Adding a friend Field Settings Mobile contact Enter the mobile telephone number of your friend When you call this friend you can choose this number from a list Home contact Enter the home telephone number of your friend When you call this friend you can choose this number from a list Other1 contact Enter an additional telephone number of your friend When you call this friend you can choose this number form a list Other2 contact Enter an additional telephone number of your friend When you call this friend you can choose this number from a list Default contact Select the friend s default contact location Mobile Contact e Extension default setting e Office Contact Home Contact Other1 Contact Other2 Contact When you initiate a basic call or group call the System automatically calls this contact location All friends are regular telephone numbers except the Extension If you select Extension
29. e and click Open A dialog box appears warning you that the backup file you have selected will overwrite the corresponding file on your BlackBerry Click OK to proceed with the restore The MCC 3100 database is restored Basic functions Basic functions This section contains the following topics e Starting and exiting the MCC 3100 application on page 35 Logging on and logging off on page 36 Hiding the MCC 3100 application on page 36 e Overview of the Main screen on page 36 e Navigating screens on page 39 Accessing Help on page 42 Starting and exiting the MCC 3100 application To start the Mobile Communication Client 3100 MCC 3100 for BlackBerry application select Nortel MCC 3100 from the BlackBerry main menu by using the trackwheel or trackball The MCC 3100 application starts If the application requests an HTTP connection use the trackwheel to select Allow this connection for all HTTP connections To exit the MCC 3100 perform the following steps 1 Select Quit from the MCC 3100 main menu The Quit confirmation screen appears 2 Select Yes to exit or Cancel to return to the MCC 3100 application Nortel recommends that you exit the MCC 3100 application before you shut off your BlackBerry Basic functions Logging on and logging off To log on or log off the MCC 3100 perform the following steps 1 Goto the main MCC 3100 screen Press the trackwheel or trackball to
30. e database on page 22 Software installation Upgrading MCC 3100 for BlackBerry over the air 1 On the BlackBerry select Start gt BlackBerry Explorer 2 Use the following address format to access the software web site http lt hostname or IP address gt 8080 m Highlight the software load that you will install From the menu select Get Link Click Download Click Yes when prompted if you are upgrading the software N O p o PO Acknowledge other licensing and security prompts that may appear during the process of installing the application on the mobile device 8 After downloading is complete click OK or Run Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server Your system administrator can deploy MCC 3100 for BlackBerry software by pushing it from the BlackBerry Enterprise Server to your BlackBerry The installation or upgrade takes place automatically Uninstalling MCC 3100 for BlackBerry This section describes how to remove the MCC 3100 for BlackBerry from your device You can use the Desktop Manager to remove the software or you can remove it directly using the BlackBerry main menu Uninstalling the database Uninstalling the application may not erase the application data as expected To ensure that the application data is erased Nortel recommends that you clear the MCC 3100 database before you uninstall the MCC 3100 application Software installation
31. e installation 6 10 Click the box to remove the check mark beside the MCC 3100 application The action column now indicates this application will be removed Click Delete Click Next Click Finish to remove the MCC 3100 applications After the Application Loader Wizard removes the MCC 3100 applications from the handheld click Close Uninstalling the MCC 3100 application using the BlackBerry 1 Exit the MCC 3100 application if it is running See Starting and exiting the MCC 3100 application on page 35 Connect the BlackBerry to a PC using a Universal Serial Bus USB cable From the BlackBerry main menu select Options Note On some BlackBerrys Options appears under Settings The Options screen appears Select Applications Note On some BlackBerrys Applications appears under Advanced Options The Application screen appears Select Nortel MCC 3100 From the menu select Delete The following prompt appears Deletion will occur when handheld is restarted Restart now Click Yes to restart the BlackBerry and remove the MCC 3100 application MCC 3100 configuration MCC 3100 configuration This section contains the following topics Initial configuration on page 25 System settings on page 27 Personal preferences on page 30 Call settings on page 32 Database backup and restore on page 33 Initial configuration The first time you start the Mobile Communica
32. ee 68 Viewing entries on the main screen 68 Viewing entries on the Logs screen TIT Tee co 69 Sorting entries on the Logs screen 71 Deleting entries in the Logs screen 71 Managing voice mail TT TIR E d da VEG da FE AEOS seo ie qe De QC UTR RIDES e vU d dq 75 New in this release New in this release The following sections detail what is new in Mobile Communication Client 3100 for BlackBerry in MC 3100 Release 2 1 Features Nortel Mobile Communication 3100 MC 3100 Release 2 1 introduces two new installation and upgrade options over the air and from the BlackBerry Enterprise Server Installation or upgrade over the air requires a BlackBerry cellular data plan You invoke the installation or upgrade yourself Your system administrator can deploy MCC 3100 for BlackBerry software by pushing it from the BlackBerry Enterprise Server to your BlackBerry This eliminates the need for you to install or upgrade the software yourself Other This document is up issued for Release 2 1 Revision history April 2008 Standard 02 01 This document is issued to support Nortel Mobile Communication 3100 Release 2 1 November 2007 Standard 01 03 This document is up issued to contain updated screen captures New in this release October 2007 Standard 01 02 This document is up issued to contain fixes for configuring Mobile Communication Gateway 3100 ad
33. fication profiles on page 67 Logging Events on page 68 Managing voice mail on page 72 Friends Friends are people that you call frequently Each friend has a name and at least one contact location extension or telephone number You use the Mobile Communication Client 3100 MCC 3100 to add edit and delete friends You cannot upload the locally saved friend information to other applications Adding a friend You can create a new friend using the MCC 3100 The new friend is added to your MCC 3100 Local Address Book or your BlackBerry Address Book The telephone numbers that you enter for your friend s contact locations can include numeric alphabetic and special characters 1 From the Main screen select the Friends link or from the Main screen menu select Friends The Friends screen appears 2 From the menu select New Friend Advanced functions The New Friend screen appears See New friend screen on page 46 Figure 10 New friend screen MCCS4168 New Friend Display Name Extension Last Name First Name Office Contact Mobile Contact Home Contact Other Contact Other2 Contact Default Contact 3 Complete the fields on the Edit Contact screen using the information in Adding a friend on page 46 as a guide Table 5 Adding a friend Field Settings Display Name Enter a display name for your friend This name appears on the Friends screen if you add to th
34. friends up to 50 entries visible that you can quickly select and call Groups link Select the Groups link to go to the Groups Management screen which provides a complete list of friend groups that you added to the MCC 3100 You can call your groups each of which can contain multiple friends Corp Dir link Select the Corp Dir link to initiate a search for contacts in your corporate directory You can expand the search to include your local directory of friends on the MCC 3100 Device AddressBook link Select the Device AddressBook link to access your local BlackBerry address book Basic functions Navigating screens Use the trackwheel or trackball to scroll in screens menus and to highlight select or click items Use the escape button to exit screens and close menus Hold the escape button to end a call Use the keypad to enter numbers and characters Use the Send key to initiate calls and the End key to terminate calls Accessing screens The Main screen contains links that you use to access other screens See Selecting links on page 39 Figure 7 Selecting links Scroll to a link on the Cory 45pm 29 0ct Main screen 488 142pm 23 Oct 5745387 38pm 29 0ct Press the trackwheel and choose Select Recent MGDSIBA Logs Focus changes from the Wumspmtog z3 87 Main screen to the Logs screen M 42pm 8400 79 18 87 58pm 6745387 79 19 07 Accessing preview panels The Main s
35. gement screen on page 62 2 Select a group on the list 3 From the menu select one of the following options Delete Group to delete the Group Change Group Name to go to the Edit Group screen and change the group name Placing and managing group calls This section describes how to place and manage group calls When you start a regular group call the system first calls you at your mobile contact location and prompts you to record a greeting message The system then calls the friends in the group and provides the option to join the call decline the call or join the call later Before you initiate a group call configure your default contact locations for all friends in the group including yourself To configure your own default contact location see Personal preferences on page 30 To configure the default contact locations of friends see Friends on page 45 Advanced functions Initiating a group call With a group call you can select a nonmobile contact location for yourself You can set up the call on your BlackBerry and then engage in the conversation on another device such as your desktop telephone 1 From the Main screen select the Groups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group management Screen on page 62 Select a group on the list From the menu select Group Details The Group Details screen appears See Group details s
36. gs 1 Goto the Main or System Settings screen 2 From the menu select Call Settings The Call Settings menu screen appears See Call Settings on page 32 Figure 5 Call Settings MCC3188 Call Settings Call Screening Made Call Screening Enabled Call Screening Disabled Mobile Do Not Disturb Group Call Notify Period l 4 min 5 3 Use the radio buttons to select a Call Screening Mode Call Screening Enabled When you receive an incoming call the MCC 3100 displays a dialog that allows you to either accept the call on your BlackBerry redirect the call to another number or decline the call Call Screening Disabled When you receive an incoming call the MCC 3100 allows you to only accept calls on your BlackBerry Mobile Do Not Disturb When you receive an incoming call the MCC 3100 forwards the call directly to your call not answered MCC 3100 configuration route voice mail by default You do not receive a missed call indication for forwarded calls Configure your contact locations on the Preferences screen See Personal preferences on page 30 Configure the Group Call Notify Period for a time period between 1 and 30 minutes default is 5 minutes This parameter controls how often the MCC 3100 prompts you to join a group call after you have received the initial invitation and selected Join Later From the menu select Save Database backup and restore Nortel
37. ification interval see Call settings on page 32 Decline to reject the group call Friends can also join a group call by pressing on their telephone dialpad A tone is heard each time someone joins the group call Managing group calls During a group call the following commands manage group calls press to hear help press 1 to end the conference press 3 to dial another friend then press press 5 to mute or unmute the conference press 6 to mute or unmute your own voice press 7 to lock or unlock the conference press 8 to hear a list of participants Advanced functions press 9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited to participate If you are the group call initiator you cannot join a group call that is already in progress Group call participants can join a group call that is in progress 1 Goto the Logs screen See Logging Events on page 68 Select the group call entry that you want to join Select Log Details from the menu The Group Call Session screen appears and lists the group call participants 4 To join the group call select Join Now from the menu 5 Press when you are prompted If the group call is in progress you join it If the group call ended you receive an error message If you selected Join Later when the group call started you receive pe
38. ing files into the BlackBerry Application Loader only add the alx files Launch the BlackBerry Desktop Manager on your PC by selecting Start gt Programs gt BlackBerry gt Desktop Manager Click Application Loader The Application Loader Wizard appears Click Next If the Desktop Manager detects the communication port the Device Application Selection dialog box appears and you can skip to step 8 Otherwise the Communication Port Selection panel appears Select the appropriate communication port typically USB and click Next The Device Application Selection dialog box appears See Application loader wizard file selection on page 19 Software installation Figure 1 Application loader wizard file selection 10 11 12 13 14 15 16 17 Application Loader Wizard Device Application Selection Choose the applications that are to be installed or removed from your device Checked applications will be installed or updated unchecked ones will be removed Application Name Action Total application space OK Select any applications that are listed and click Delete Each item must be deleted individually Click Add Browse to the folder with the extracted MCC 3100 files Select MCC3100 BB alx and click Open The applications appears in the Device Application Selection dialog box Confirm that the applications are checked Click Next Acknowledge licensing and security prompts that a
39. ions LAN Local Area Network MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 RAM Random Access Memory RIM Research in Motion ROM Read Only Memory SIP Session Initiation Protocol PBX Private Branch Exchange PSTN Public System Telephone Network URI Uniform Resource Identifier Acronyms Table 6 Acronyms Acronym Full Name URL Uniform Resource Locator USB Universal Serial Bus VM Voice Mail VPN Virtual Private Network WiFi Wireless Fidelity Nortel Mobile Communication 3100 Series Portfolio Mobile Communication Client 3100 for BlackBerry User Guide Copyright 2007 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Logo and Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN42030 101 Document Release Standard 02 01 Date April 2008 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N o RT E L www nortel com
40. ist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Introduction Introduction This section contains the following topics e MCC 3100 for BlackBerry features on page 11 e Before you begin on page 12 System and network requirements on page 13 Installation on page 14 e About this guide on page 14 MCC 3100 for BlackBerry features The Nortel Mobile Communication Client 3100 MCC 3100 for BlackBerry application allows you to achieve real time communication with the Nortel Mobile Communication Gateway 3100 MCG 3100 and Nortel Communication Server The term Communication Server means all communication servers that MC 3100 supports For more information see the MC 3100 Product Bulletin at www nortel com MCC 3100 extends the enterprise collaboration functionality to a Research in Motion RIM BlackBerry mobile device using a data Internet connection over the cellular network With MCC 3100 you can perform the following tasks Manage your friend
41. list If required select a call prefix to call your friend from the To Prefix list See Place call prefix on page 58 Advanced functions Figure 16 Place call prefix MCC3188 Place Call To 50664040001 To Prefix Local Prefix 3 Using Extension 8461 Using Prefix Use No Prefix 6 Inthe Using list select your contact location or enter a number 7 f required select your call prefix in the Using Prefix list 8 From the menu select Call The enterprise telephony system calls you at the contact location you specified 9 Answer the call 10 The enterprise telephony system calls your friend at the contact location you specified 11 After your friend answers you connect and the conversation can commence You can also place an advanced call from the BlackBerry device address book Access the address book select an entry and select Advanced Call from the menu To use the telephone keypad during a call for example to respond to voice mail prompts switch to the telephone application on your BlackBerry To reject an incoming call use the trackwheel to select the Ignore option Receiving calls After you log on you can receive audio calls from any MCC 3100 screen If the MCC 3100 has call screening enabled you can accept the call on the BlackBerry redirect the call to another number or decline the call If Advanced functions the MCC 3100 has screening disabled the call can on
42. ly be accepted from your BlackBerry If the MCC 3100 has Mobile Do Not Disturb enabled the call is forwarded to voice mail Before you receive calls configure your contact locations and your call settings For more information see Personal preferences on page 30 and Call settings on page 32 1 When you receive an incoming call the MCC 3100 Incoming Call Confirmation dialog box appears See Incoming call on page 59 Figure 17 Incoming call MCC3168 Confirmation hcorming cal fram Jason Trent 3432356 Accept Accept mobile 15066503674 o home 15066404000 gt xI6000 Decline 2 To accept the call scroll to choose the contact location where you want to receive the call Press the trackwheel or trackball to select a contact location The call is forwarded to the contact location you specified where you can answer it 3 To decline the call select Decline from the menu The call terminates Note If you receive another call while you are talking the Incoming Call dialog reappears If you accept the new call the current call is placed on hold You can receive multiple calls in this manner with each new call causing the current call to be placed on hold Advanced functions Groups You can add and manage a group that contain multiple friends and then initiate conference calls to the group Adding a group 1 From the Main screen menu select Group Mgmt The Group Management screen appears
43. mputer or over the air Before you install or upgrade the MCC 3100 for BlackBerry software from a computer connect your BlackBerry and your PC using a Universal Serial Bus USB cable You must have BlackBerry Desktop Manager 4 2 2 14 or greater software installed on your PC to allow the installation of MCC 3100 for BlackBerry For instructions see Installing MCC 3100 for BlackBerry from a computer on page 18 or Upgrading MCC 3100 for BlackBerry from a computer on page 20 To install or upgrade the MCC 3100 for BlackBerry software over the air you open a web browser on the BlackBerry Installation or upgrade over the air requires a BlackBerry cellular data plan For instructions see Installing MCC 3100 for BlackBerry over the air on page 20 or Upgrading MCC 3100 for BlackBerry over the air on page 22 Use the following procedures to install upgrade and uninstall the MCC 3100 for BlackBerry software Software installation Installing MCC 3100 for BlackBerry from a computer Prior to installation obtain the MCC 3100 for BlackBerry software from your system administrator 1 Connect the BlackBerry to a PC using a Universal Serial Bus USB cable Extract the MCC 3100 files to any folder on your computer Locate the folder where you extracted the MCC 3100 files You require the following files to install the application MCC3100 BB alx MCC3100 BB cod properties xxx Eula html Note When install
44. nd exiting the MCC 3100 application on page 35 Software installation 4 Launch the BlackBerry Desktop Manager by selecting Start gt Programs gt BlackBerry gt Desktop Manager 5 Click Application Loader The Application Loader Wizard appears 6 Click Next If the Desktop Manager detects the communication port the Device Application Selection dialog box appears and you can skip to step Otherwise the Communication Port Selection dialog box appears 7 Select a communication port typically USB and click Next The Device Application Selection panel appears See Application loader wizard file selection on page 19 8 The MCC 3100 applications are listed in the Device Application Selection dialog box Verify that the Action column indicates Upgrade 9 Confirm that the applications you want to upgrade are selected with a check mark 10 Click Next 11 Acknowledge licensing and security prompts that appear during the process of installing the application on the BlackBerry 12 Click Finish to install the MCC 3100 13 After the Application Loader Wizard has finished installing the MCC 3100 click Close 14 Click Yes to restart the BlackBerry and upgrade the software Note The above upgrade procedure keeps application data To remove the data associated with the previous version of the application clear the database the first time you run the upgraded application For details see Uninstalling th
45. or Enter The Place Call screen appears 3 Enter the person s telephone number in the To field Two number formats are supported internal office extension numbers for example 4483 external PSTN numbers for example 96131231111 4 Fromthe menu select Call Optionally press Space or Enter to place the call You can also choose Call from Extension or Advanced Call from the menu See Calling from your extension on page 55 or Advanced calls on page 57 Advanced functions Advanced calls You can use Advanced call to Use Call me First mode to use one device to start the call and another to hold the conversation For example you can initiate the call on your BlackBerry and have the conversation on your desktop telephone Select the other friend s current contact location from a list Dial the other party s extension or telephone number when the other party s contact location is unknown Select a prefix for example local or long distance to insert ahead of your own or the other party s number To place an Advanced Call 1 2 3 Go to the Main Logs Friends or Search Results screen Scroll to a log entry or click a shortcut key to find a friend From the menu select Advanced Call Optionally you can select a friend first The Place Call screen appears From the To list select the number to call your friend OR Select use number user below and enter a new number below the To
46. ppear during the process of installing the application on the BlackBerry Click Finish to install the MCC 3100 After the Application Loader Wizard installs the MCC 3100 click Close Click Yes to restart the BlackBerry Software installation Installing MCC 3100 for BlackBerry over the air oa R 7 On the BlackBerry select Start gt BlackBerry Explorer Use the following address format to access the software web site http lt hostname or IP address gt 8080 m Highlight the software load that you will install From the menu select Get Link Click Download Acknowledge other licensing and security prompts that may appear during the process of installing the application on the mobile device After downloading is complete click OK or Run Upgrading MCC 3100 for BlackBerry from a computer This section describes how to upgrade the MCC 3100 for BlackBerry When you upgrade the software your data is retained for the new version 1 Connect the BlackBerry to a PC using a Universal Serial Bus USB cable To upgrade the MCC 3100 software on a BlackBerry extract the upgrade MCC 3100 files into the same folder on your computer you used during the first installation This will overwrite the original install files You require the following files to install the application MCC3100 BB alx MCC3100 BB cod properties xxx Eula html Exit the MCC 3100 if it is running See Starting a
47. recommends that you save a backup of the MCC 3100 database to a safe location You need your backup if the original database is deleted or for one of the following reasons Your BlackBerry configurations revert to the factory defaults You uninstall the MCC 3100 software except when using RIM Operating System 4 0 You selected the Clear Database command from the MCC 3100 System Settings menu Backing up the database 1 2 Connect your BlackBerry to your computer with a USB cable Launch the BlackBerry Desktop Manager by selecting Start gt Programs gt BlackBerry gt Desktop Manager Click Backup and Restore The Backup and Restore dialog box appears Click Advanced The Backup Restore dialog box appears Select RMS Databases in the Devices Databases pane Click the left arrow button to copy RMS Databases to the Desktop File Databases pane MCC 3100 configuration 7 Select Save As from the File menu The Save As dialog box appears Navigate to the folder where you want to save the backup file then click Save The MCC 3100 database is saved Restoring the database 1 2 Connect your BlackBerry to your computer with a USB cable Launch the BlackBerry Desktop Manager by selecting Start gt Programs gt BlackBerry gt Desktop Manager Click Backup and Restore The Backup and Restore dialog box appears Click Restore The Select File for Full Restore dialog appears Select the backup fil
48. riodic reminders to participate in the call You can select Join Now Join Later or Decline in response to these reminders To configure the reminder notification interval see Call settings on page 32 Leaving or ending a group call To leave a group call hang up the handset or end the call A tone is heard each time someone leaves the group call A call automatically ends when all friends leave a group call Advanced functions Notification profiles Notification profiles alert you of incoming calls messages and other events Five preset notification profiles Default Quiet Loud Vibrate and Phone Only are available that you can edit You can also create custom notification profiles By default the BlackBerry can vibrate but not ring when it receives an application based call an instant message or a presence notification You can update the default behavior for the individual events For example you can configure the BlackBerry to ring and vibrate when it receives an application based call to vibrate when it receives an instant message and to ring when it receives a presence notification Updating your notification profile 1 Onthe BlackBerry main screen click the Profiles icon The profiles list appears 2 Select the profile you wish to use typically the Default or Normal profile Click Edit Select Call MCC3100 Click Edit Set how you want to be notified for MCC 3100 Calls Click Save Click
49. roups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group management screen on page 62 Advanced functions Figure 20 Group management screen MCC3166 Group Mgmt Group List Friends lt l gt Work 2 2 From the Group List select a group 3 From the menu select Group Details The Group Details screen appears See Group details screen on page 62 Figure 21 Group details screen MCC41 Work Carol 8485 Cory 8483 lt John 8402 4 Select the friends to manage From the menu select one of the following options Call to initiate a group call to the friends Edit to view or edit the selected friend on the Edit Friend screen Only one friend at a time can be edited Add to Another Group to add the selected friends to another group Select All to select all friends in a group Advanced functions Clear All to remove all selected friends in a group Delete Selected Users to delete the selected friends from the group Save Selections to save the current friend selections The next time you enter the Group Details screen the same friends are selected Managing a group You can manage groups by deleting groups and changing group names 1 From the Main screen select the Groups link or from the Main screen menu select Group Mgmt The Group Management screen appears See Group mana
50. rry over the air 20 Upgrading MCC 3100 for BlackBerry from a computer 20 Upgrading MCC 3100 for BlackBerry over the air 22 Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server 444141111 Uninstalling MCC 3100 for BlackBerry shea Uninstalling the database 2212111211 Uninstalling the MCC 3100 application using the Desktop Manager 2224211 2 Uninstalling the MCC 3100 application using the BlackBerry TT Sa ae eda MCC 3100 configuration Lesus e Initial configarell n i22 ecc meme mem Rm 2 System SEIS 4245045 464056003 ceases dS RO CR Por de Personal preferences oo aaa cease uoce xr mak em m WA Call settings LEGE dU TT z eed wa Database backup and restore 20200055 Backing up the database 241142112 Restoring the database 2020ee0ee Basic TU ENO S Soo doner doo Sa OG dq Rc ee eens Starting and exiting the MCC 3100 application Legging en and logging Oll 4424004446 5644034 x EAST ER Hiding the MCC 3100 application 05 Overview of the Main screen lsllsessn Status panel o nt aewe dep ide Roe ee Re OE e Recent link and preview panel 2 1 Friends link and preview panel GOPS MM lt a oer d d EVER ER PA Bod ata bese
51. s using the MCC local directory and the BlackBerry address book e Search for friends in the Corporate Directory and in the MCC 3100 local directory Use the logs to view your most recent incoming and outgoing calls voice mail indicator and system events e Receive a message waiting indication MWI when you receive a new voice mail message Create a group containing multiple friends and then initiate an ad hoc conference call to the group members Introduction Redirect your incoming calls to alternative contact locations for example office home other Associate a single number with all of your outbound calls Use the following call modes Direct Outbound This is the basic mode You can initiate calls directly from your BlackBerry to other parties by dialing or selecting friends to call This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise The MCG 3100 then dials the number entered in the MCC 3100 using the enterprise dial plan Call me First This is a call option in the advanced call mode and you can choose many other advanced calling options for example outgoing prefix calling locations Call me First calls take two steps to complete First the MCG 3100 calls you at a chosen location After you answer the MCG 3100 initiates the call by calling the number you entered in the MCC 3100 using the enterprise dial plan For more information see Call mo
52. tem 1 Goto the Main screen 2 From the menu select Call VM The MCG 3100 calls the voice mail server f an Outgoing Call Service DN is configured the MCG 3100 initiates a direct call from your BlackBerry to the voice mail server f an Outgoing Call Service DN is not configured the MCG 3100 calls you at the last number that you used to place a call After you answer the MCG 3100 calls the voice mail server 3 When you are prompted enter your voice mail mailbox number and password using the BlackBerry telephone application 4 The MCG 3100 calls the voice mail server Advanced functions Note You must use the BlackBerry telephone application to generate DTMF tones You can also call voice mail from the Recent preview panel by selecting the voice mail entry and choose Call from the menu The Recent preview panel can contain up to 10 voice mail and call entries Advanced functions Acronyms Acronyms Table 6 lists the acronyms used in this guide Table 6 Acronyms Acronym Full Name BES BlackBerry Enterprise Server CDMA 1xRTT Code Division Multiple Access Single Carrier 1x Radio Transmission Technology COTS Commercial off the Shelf DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhanced Data rates for Global Evolution EVDO Evolution Data Only FQDN Fully Qualified Domain Name GSM Global System for Mobile Communicat
53. tion Client 3100 MCC 3100 after you install it on your BlackBerry you must configure the following parameters provided by your system administrator your account username and extension your account password the Mobile Communication Gateway 3100 MCG 3100 IP address your Outgoing Call Service Directory Number DN your BlackBerry telephone number The next time you start MCC 3100 you automatically log on to the network Configuring initial BlackBerry parameters 1 Obtain your user name password Mobile Communication Gateway IP address Outgoing Call Service DN and BlackBerry telephone number from your system administrator Start the MCC 3100 application See Starting and exiting the MCC 3100 application on page 35 The System Settings screen appears See System Settings on page 26 MCC 3100 configuration Figure 2 System Settings MCC316 System Settings Username 8401 Password KKKKKKKK Primary MCG31 Address 182 15 7 150 75 8088 Secondary MCG41 8 Address Voicemail DN SIP Address Outgoing Call Service DN 8401 Max No of Recent 1 18 4 No of Visible Entries in Friends Popup 8 50 7 Note If the Main screen appears then your basic settings are already configured and you can start using the application In the Username field enter the user name provided by your system administrator In the Password field enter the password provided by your system administrator
54. u want to delete From the menu select Delete Friend Click Yes to confirm the deletion The friend is deleted from the MCC 3100 local address book Advanced functions To delete a friend from the BlackBerry device address book 1 Go to the Main screen 2 From the menu select Device AddressBook The Device Address Book appears Highlight the friend you want to delete 4 From the menu select Delete 5 Click Delete to confirm the deletion The friend is deleted from the device address book Searching the corporate directory You can search for people in the Corporate Directory on the server Optionally you can widen the search to include friends that you saved on the MCC 3100 1 From the Main screen select the Corp Dir link or from the Friends screen select Search from the menu The Corp Dir screen appears See Corp Dir screen on page 52 Figure 12 Corp Dir screen MCC31 Corp Dir Name MAlso search local friends Search local friends in addition to Corporate Directory 2 Enter as much of the person s name as you know You must enter at least one character 3 To search for friends that you saved on the MCC 3100 press the spacebar to select Also search local friends Advanced functions 4 From the menu select Search Now Your search results appear on the Search Results screen If you search in both the local and corporate directories your search results appear in two panels local
55. ystem events 65pm 8402 29 10 87 For call icon explanations see Call icons on page 70 Advanced functions Figure 25 Call icons EJ Incoming call accepted Incoming call declined Incoming call missed 9 B B Outgoing call made successfully Outgoing call failed Outgoing call received no response 9 9 Outgoing call status unknown For group call icon explanations see Group call icons on page 70 Figure 26 Group call icons e Group call In progress s Group call Made successfully Group call Joined successfully we Group call You selected Join Later when invited to join c Group call You selected Decline when invited to join e Group call You missed the invitation to join For system notification icon explanations see System notification icons on page 70 Figure 27 System notification icons System notification received System notification read 2 Toview the details concerning an individual entry select the entry and select Log Details from the menu The Details screen appears See Logs details screen on page 71 Advanced functions Figure 28 Logs details screen MCC5188 Call Detail Date 1 42pm 50 18 07 To 5066404000 Phone Number 5066404880 From 8401 pos call Accepted Sorting entries on the Logs screen You can sort items in the Logs screen by the name of the individual associated with the log or by the time and date
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