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Avaya Mobile Communication 3100 User Guide

1. NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions 2 Click Search The search results appear on the Directory Search page J2 James Elrick 2 3 Dennis Jiang 261 4 James LaPalme 229 Lobi 229 Wa nn Bi Settings Sign Out The search results include all contacts where the first or last name match the entered search string If no matches are found the following message appears nothing found 3 Up to five entries appear on the screen If there are more than five entries click the right arrow gt to navigate to the additional entries 4 Entries with an extension numbers appear as a link To call this entry click the link 5 To search again in the box at the top of the page modify the previous search criteria or delete and enter new search criteria and then click New Search Adding more devices To add more devices at which to be reached complete this procedure Web User Interface User Guide Basic functions Procedure 1 On the Home page click Settings all 10 15 AM p https fmyco mc 8 MCC3100 WebUI Settings Saved DND Setting O Do not disturb Call Routing Calls Go To Edit Z iPhone 66138632673 new Home Sign Out Ver 2 0 244 NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions 2 Click the new link The Add a new device page appears MCC3100 WebUI Settings Add a ne
2. 7 Click Sign In The home page appears https fmyco mc MCC3100 WebUI Calls go to iPhone 66138632673 Make a Call VC at Q Ca Voicemail No messages Refresh Settings Sign Out Jl 4 gt m Making a call After you log onto the MC 3100 Web UI you can make calls Procedure 1 Onthe Home page in the box located to the right of the telephone icon type the number to dial 2 Click Call The Home page lists the status of the call 3 Answer the incoming call on the computer or your mobile device Far end ringing continues until your party answers Searching the corporate directory To search the corporate directory complete this procedure NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions Procedure 1 On the Home page in the box located to the right of the magnifying glass icon type a name first or last or search string Figure 3 Home page on an iPhone no keyboard MCC3100 WebUI Calls go to iPhone 66138632673 Make a Call KC eat Qo Geeareh_ Voicemail No messages Refresh Settings Sign Out Web User Interface User Guide Basic functions Figure 4 Home page on an iPhone with keyboard wl 5 _10 02AM m Calls go to iPhone 66138632673 Make a Call LC Ga Ql Gam Voicemail No messages Refresh Settings Sign Out Previous Done ajwjejn r vjuji o p ajsjoje aji s k t gt 499000 8 2123 Search
3. on page 9 Web User Interface User Guide Configuring the MC 3100 Web Ul Procedure 1 Click Settings to add the initial phone number or device The Settings page appears https fmyco mc 8 MCC3100 WebUI Settings DND Setting O Do not disturb Add a new device Home Sign Out Ver 2 0 244 NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Configuring the MC 3100 Web UI 2 Click Add a new device MCC3100 WebUI Settings Add a new device Device Name Number 64161237654 Save Cancel lt gt M 3 In the Device Name box type a unique name for the new phone number or device 4 Inthe Number box type the phone number associated with the device name Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise contact your administrator 5 Click Save Web User Interface User Guide Configuring the MC 3100 Web Ul NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions Basic functions This section contains the following topics e Logging on to the Web UI on page 15 Making a call on page 18 Searching the corporate directory on page 18 Adding more devices on page 21 e Activating call routing on page 24 Checking for voice mail on page 24 e Retrieving voice mail on page 25 e Mobile Do
4. 8 Swapping two calls on page 28 e Executing a consultative transfer on page 28 Executing a blind Transfer on page 29 e Executing a consultative conference on page 29 Blind conference on page 29 Web User Interface User Guide Basic functions Prerequisites Ensure that you know the system prefix By default the prefix is Placing a call on hold While on a call you can place a call on hold 1 To place a call on hold press lt prefix gt 6 Releasing a call from hold You can release a call that you placed on hold 1 To release a call on hold press lt prefix gt 7 Placing a call on hold making another call After you place a call on hold you can place another call 1 To hold a call and dial another press lt prefix gt 1 lt number to dial gt Canceling a call You can cancel a call For example if you place a call on hold and make a second call you can cancel the second call 1 To cancel a call press lt prefix gt 2 Swapping two calls You can swap two calls For example if you have a call on hold and are on a second call you can place the second call on hold and make the first call active 1 To swap two calls press lt prefix gt 3 Executing a consultative transfer You can consult with a third party during a call and then transfer the call to the third party NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions 1 To
5. MC 3100 3 0 Standard 03 02 25 March 2009 Nortel Mobile Communication 3100 Web User Interface User Guide Copyright 2007 2009 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Product Nortel Mobile Communication 3100 Release 3 0 Publication Number NN42030 110 Document Release Standard 03 02 Date 25 March 2009 Printed in Canada To provide feedback or to report a problem in this document go to www nortel com documentfeedback NORTEL
6. NORTEL Nortel Mobile Communication 3100 Web User Interface User Guide sorororoororkdhabasada 10 10 gej lei O O1O00000000 OO0OO0OQGOOANWNWU 00001010101000 10101 Nortel Mobile Communication 3100 Release 3 0 Publication NN42030 110 Document status Standard 03 02 Document release date 25 March 2009 Copyright 2007 2009 Nortel Networks All Rights Reserved Printed in Canada LEGAL NOTICE This document contains Nortel confidential and proprietary information It is not to be copied disclosed or distributed in any manner in whole or in part without Nortel s express written authorization While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents MSIEOME Hiii 5 Your Nortel MC 3100 Web Ul aaa aksa eee rizika 5 MCC 3100 Web Ul overview SE ewe A Getting stared IIIA 7 Enterprise requirements ee eee eee eee NEJ Hardware requirements 7 IA IIIA 8 Licensing SE TEPE ee ee et eee on 0 Configuring the MC 3100 We
7. Not Disturb mode on page 25 e Mid Call features on page 27 Logging on to the Web Ul Complete this procedure to log onto the Mobile Communication 3100 Web User Interface MC 3100 Web UI Prerequisites e Obtain the following from your administrator the MC 3100 Web UI URL your user ID and password Procedure 1 On your computer or mobile device open a web browser 2 Click the bookmark that you previously created OR In the URL box type the MC 3100 Web UI URL provided by your administrator For example http mc3100 customerxyz com 8080 mp Web User Interface User Guide 15 Basic functions 3 Press Enter The Login page appears Figure 1 Login page on an iPhone with keyboard ID 8772000 Password O This is a shared device browser Previous Done iJ2 3 4 5 6 7 s ojo 508850595200 BBONE NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions Figure 2 Login page on an iPhone with no keyboard s sal 10 02 A mw MCC3100 WebUI Login ID 8772000 Password O This is a shared device browser This site requires cookie support lt gt Ma 4 Inthe ID box type your SIP ID In the Password box type your password 6 Select the This is a shared device browser check box to automatically log a user off the MC 3100 Web UI when a Web session times out or is closed Web User Interface User Guide Basic functions
8. b Ul 9 Accessing the MC 3100 Web UI 9 SIE IIIA s aves 9 li UI IIIA es Adding a phone number or device saata PETE 64 A PIEFENNIEC AAA Atoz KGH 4 11 FRCENUE cosa gc wat GiG io ia se CZE wa IZ Basic UNCHONS oss dob ac GiGo ct GiG tGdi EWG SWW 15 Logging on to the Web UI k cika skaiawykiwakakawwe 1O UU AGih nau Gi wad GRO Sk add a w 15 PROCOUWIG EE AAA ree cere lt a 15 Making a call iii cab ea ree ea dae bararae UA hawks 18 aa UA AAA AA eed he aed T eae KAKA 18 Searching the corporate directory EE DE wa 10 PrOOSUUTE s sea ieee basia eee a Eee ee eee aes TERE 19 Adding more devices 21 Procedure ree MWARI KAZAA GRA we 22 Activating call routing STEC ia EEEE ataare kaz A Web User Interface User Guide Ja wa aaa w vkcsadgruaantacdeeasaneusd PERET NET ve AML Checking for voice mail 24 POCU G id caved dnt ener bade Camere IIIA 25 Retrieving voice mail TEPEE TETE SZER IA 28 POCOO 6 casos eee Hand G G ki TAGA eedehaedes 25 Mobile Do Not Disturb mode 25 POCONO oeieo eh kiddi cee een ded ean eames TEPPE ve 26 Mid Call features wai baia wA T EEE vs ZP SISI UA 28 Placing a callon hold AA HAK 20 Releasing a call from hold 28 Placing a call on hold making another call 28 Canceling a Gall sc
9. execute a consultative transfer press lt prefix gt 1 lt number to dial gt 2 Consult with the third party 3 To transfer the call press lt prefix gt 4 Executing a blind Transfer You can transfer a call directly to a third party 1 To execute a blind transfer press lt prefix gt 1 lt number to dial gt 2 While the third party is ringing press lt prefix gt 4 to transfer Executing a consultative conference You can consult with a third party while on a call and then conference in the third party 1 To execute a consultative conference press lt prefix gt 1 lt number to dial gt 2 Consult with the third party 3 To conference press lt prefix gt 5 Blind conference You can directly conference in a third party 1 To execute a blind conference press lt prefix gt 1 lt number to dial gt 2 While the third party is ringing press lt prefix gt 5 to conference in Web User Interface User Guide Basic functions NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Acronyms Acronyms Table 1 lists the acronyms used in this guide Table 1 Acronyms Acronym Full Name MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 SIP Session Initiation Protocol PBX Private Branch Exchange PSTN Public System Telephone Network URL Uniform Resource Locator Web User Interface User Guide 31 Acronyms NN42030 110
10. ide yA e Apple iPhone Languages English is the only supported language Licensing Provided that there is sufficient capacity on the system the first time you log in to the system you receive a license to use the MC 3100 Web UI You retain this license regardless of your status on the network logged in or out Only the system administrator has the authority to revoke your license and make it available for another user NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Configuring the MC 3100 Web Ul Configuring the MC 3100 Web Ul This section describes how to configure the Mobile Communication 3100 Web User Interface MC 3100 Web Ul and how to add a phone number or device Note MCC 3100 Web UI provides enterprise mobility features using the existing web browser on client devices You are not required to install new client software to use Web UI The following topics are discussed e Accessing the MC 3100 Web UI on page 9 e Adding a phone number or device on page 11 Accessing the MC 3100 Web UI You can use any computer desktop PC or laptop or your mobile device to access the MC 3100 Web UI Prerequisites e Obtain the following from your administrator the MC 3100 Web UI URL your user ID and password Procedure 1 On your computer or mobile device open a web browser 2 Inthe URL box type the MC 3100 Web UI URL provided by your administrator For example http mc3100 custo
11. merxyz com 8080 mp Note If TLS is used use port 8443 Web User Interface User Guide 9 Configuring the MC 3100 Web Ul 3 Press Enter The Login page appears MCC3100 WebUI Login ID Password O mis is a shared device browser This site requires cookie support lt lt m am 4 For future ease of use bookmark this URL In the ID box type the ID provided by your administrator 6 In the Password box type the password provided by your administrator 7 Select the This is a shared device browser check box to automatically log a user off the MC 3100 Web User Interface when a Web session times out or is closed NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Configuring the MC 3100 Web UI 8 Click Sign In The initial setup page appears with the following message You have no phone numbers configured yet MCC3100 WebUI You have no phone numbers configured yet Visit Settings to configure a phone number Voicemail No messages Refresh Settings Sign Out Note The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your MC 3100 Web UI account 9 Proceed to the next procedure Adding a phone number or device After you access the MC 3100 Web UI for the first time you receive a prompt to add a phone number or device Prerequisites e Access the MC 3100 Web UI See Accessing the MC 3100 Web UI
12. rieving voice mail To retrieve voice mail complete this procedure Procedure 1 On the Home page click the Voicemail New messages link A call comes in on your PBX 2 From your PBX answer the incoming call You are connected to your Enterprise voicemail system Mobile Do Not Disturb mode To stop calls from being sent to your mobile device enable the Do Not Disturb mode Web User Interface User Guide Basic functions Procedure 1 On the Home page click Settings The Settings page appears al gt 10 15AM sI https myco mc 8 MCC3100 WebUI Settings Saved DND Setting O Do not disturb Call Routing Calls Go To Edit Z iPhone 66138632673 new Home Sign Out Ver 2 0 244 NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions 2 On the Settings page select the Do not Disturb check box The Settings page refreshes https fmyco gt MCC3100 WebUI Settings Do Not Disturb activated DND Setting M Do not disturb Call Routing Calls Go To Edit C Home 64161237654 Home Sign Out Ver 2 0 244 Note To disable the Do Not Disturb mode clear the check box Mid Call features While in active enterprise call you can invoke the following features e Placing a call on hold on page 28 e Releasing a call from hold on page 28 e Placing a call on hold making another call on page 28 Canceling a call on page 2
13. si wawa iowsazaca wia RZECE WA 20 Swapping WOGRIE 4544408649 45643 4RW4 44004466 28 Executing a consultative transfer 28 Executing a blind Transfer 29 Executing a consultative conference 29 Blind conference SEE ZE NE iia ZI UWA HII 31 NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Welcome This section contains the following topics Your Nortel MC 3100 Web UI on page 5 MCC 3100 Web Ul overview on page 5 Your Nortel MC 3100 Web Ul Operating in your mobile Web browser you can use the Mobile Communication Client 3100 Web User Interface MC 3100 Web Ul to access enterprise telephony features using the Mobile Communication 3100 solution Note All illustrations in this document are simulated The MC 3100 Web UI panels may differ across devices MCC 3100 Web UI overview With MC 3100 Web UI you can perform the following tasks e Associate a single number your office extension with all of your outbound phone calls e Answer office calls on your mobile device or any defined device Search for people in the corporate directory e See whether you have new voice mail messages in your mailbox e Statically redirect your incoming calls to an alternate contact number such as your home phone or another number e Communicate using of the following methods e dial a number e select a contact from corporate search result Available o
14. utbound call modes Web User Interface User Guide Call me First In this mode your calls are set up in two stages First the system calls you at the location of your choice After you answer the system calls the other party Available telephony features support varies by network call hold and retrieve call mute supervised and unsupervised call transfer call swap caller ID caller name display information varies by network call timer conference call NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Getting started This section contains the following topics e Enterprise requirements on page 7 Hardware requirements on page 7 e Licensing on page 8 Enterprise requirements The Nortel Mobile Communication 3100 Web User Interface MC 3100 Web Ul requires the following applications at the enterprise site e Mobile Communication Gateway 3100 Nortel Communication Server 1000 CS 1000 Release 5 5 programmed with an account for each user Hardware requirements The MC 3100 Web UI supports the following minimum requirements e Mobile devices with e a color screen aweb browser a minimum screen size of 160 X 120 Web page rendering is dynamically optimized for higher resolution formats The Nortel MCC 3100 Web Ul was tested using the default browsers on the following platforms e Microsoft Windows Mobile 6 0 e RIM BlackBerry e Nokia Web User Interface User Gu
15. w device Device Name Number 64161237654 Save Cancel lt gt M 3 In the Device Name box type a unique name 4 Inthe Number box type a number that is reachable from within your enterprise infrastructure Note The format for the phone number must match the format for your enterprise infrastructure If you are unsure of the format for your enterprise contact your administrator Web User Interface User Guide Basic functions 5 Click Save The Settings page appears listing the newly added device all 15 AM https ffmyco mc 8 gt MCC3100 WebUl Settings Saved DND Setting O Do not disturb Call Routing Calls Go To Edit new Home Sign Out Ver 2 0 244 Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension You can select only one device at a time as your default device Procedure 1 From the Home page click Settings 2 On the Settings page select the check box for the device that you want to select as the default device Checking for voice mail To check for voice mail messages complete this procedure NN42030 110 MC 3100 3 0 Standard 03 02 25 March 2009 Basic functions Procedure 1 Onthe Home page click the Refresh The Home page refreshes and one of the following messages appear Voicemail No messages Voicemail New messages Ret

Avaya Mobile Communication 3100 User Guide

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