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Avaya R3.0 User Guide

1. e Key 6 has been set to the SAC Send All Calls function See SAC Send All Calls on page 51 e Pressing either ar wi display the other page of programmed functions set for this phone YE Call Admin Soft al l Appearance Park 14 Function Keys Keys Programming Your Own Functions If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys you can select and program your own feature choices against other keys See Function Key Programming on page 28 IP Office 5610 User s Guide Function Keys Page 27 40DHB0002USFG Issue 1 9th February 2005 Overview of the Function Keys Page 28 Function Key Programming Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature it allows you to program further features against other function keys Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following Tom Extn227 The two tables below list the user programmable features available for Admin and Admin respectively For full details of how each feature works see Function Key Features on page 31 Admin The programmable functions available via an Admin key Name Description Toggles Data Acct Account Code Entry No Optional
2. Restart phone no yes e Ifyou want to reset the phone and any previously assigned programmed values press the pound key Use this option only if your phone has programmed static values The display shows the message Resetting values while your IP Telephone resets its programmed values such as the IP address to its default values and re establishes the connection to the server The display then prompts Restart phone no yes Note Any reset restart of your phone may take a few minutes Power Cycling Your Phone Use the power cycle with your System Administrator s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem 1 Unplug the phone and plug it back in e The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables WARNING Because the type of power cycle mentioned in Step 2 involves re programming certain values it should only be performed by your System Administrator Page 60 Management and Troubleshooting IP Office 5610 User s Guide Resetting the IP Telephone 40DHB0002USFG Issue 1 9th February 2005 Index Page 61 Index Abbreviated Dial 32 e 48 Absent R a O 32 ADSI dui oon A 32 Account Code Entry sese eee eee 32 ee maseteedt ec 32 AD
3. Timer Starts a timer on the phone s display This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The timer is reset for each new call made or answered When timer mode is selected a 4 is shown next to Timer User Digital Telephony Emulation Timer Page 52 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 53 TmDay Time of Day Replaces the user name and number details on the phone display with the date and time This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When time and date mode is selected a 4 is shown next to TMDay User Digital Telephony Emulation Time of Day Toggl Toggle Calls Cycle through each of the extension user s current held calls This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Togg l puts the user s current call on hold and connects a previously held call User Digital Telephony Advanced Call Toggle Calls VMREB Voicemail Ringback Off Switches voicemail ringback for the extension off This function does not require any data entered when prog
4. User Digital Telephony Advanced Do Not Disturb Do Not Disturb Off DNDX Do Not Disturb Exception Add Adds the specified number to the extension s do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing gt DNDX adds the set number to the extensions do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Add DNDX Do Not Disturb Exception Delete Removes the specified number from the extensions do not disturb exception list This function requires entry of the calling number when programmed That number is then shown next to DNDX This function cannot be programmed through the phone by the user Pressing gt DNDX removes the set number from the extensions do not disturb exception list That number can then call the extension and transfer calls to the extension even when the extension is in do not disturb mode User Digital Telephony Advanced Do Not Disturb Do Not Disturb Exception Del IP Office 5610 User s Guide Function Keys Page 37 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Page 38 Function Key Programming Function Ke
5. AD Abbreviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service No Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No In addition to the above there is a key labeled Exlp This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own See Shorthand Programming Mode on page 29 and Longhand Programming on page 30 respectively Admin1 The programmable functions available via an Admin 1 key Name Description Toggles Data Park Park No Yes Use User No Yes Group Group No Yes Number Dial No Yes Flash Hook Flash No No Page 28 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 29 Shorthand Programming Mode 1 Press E gt Admin or Admin 1 See Function Key Programming on page 28 2 The Admin or Admin1 menu appears as follows Admin Pages 4 51pm 1 20 05
6. SLC esters as see act ass taeda ce aca RL cee 52 SUPPIESS TTT 52 SUS CW a san te H e ses 52 USD Rea 24 ce A aa ae 52 Suspend Call Ried Aidan hel eae ele 52 Call Waiting Suspend 000 0 ee eee eee eee 36 GW ian cece essa ea eee ated 52 System Administrator eee eee 25 Time No ANSWER T 45 Wrap Up vcd nh ei i 54 TIMG 0f Day aii ei ede a eis 53 TIMOR ie teenie eal nee ieee 52 TD is 53 O A T 53 Tog C AE circa 53 Toggle HeadSet ica 41 TPRANSTON EE 25 Transfer Protocol tsn runis essnee a aaiae 25 User tecci n A E E E EO 31 DEET I D 7442 E EET 25 VMColsc A E E held lea 53 VMO PR ear O 54 A e aoan G aeaa eaa E rno 54 Qi l S sti 53 MMU S ar E E A E A 53 Voicemail ro e E ence td A EA 53 O e e iced dads E ete 54 LIesaat AE AT ANN 54 Ringback AA a ar a e EARE aE a REES 53 Ringback Oli li 53 Wrap Up TIME renser oona ueia eaa Eea e E 54 ATATA OD 5 TTT 54 IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005 Page 63 Index Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product includ
7. Your 5610 will store the up to three of the last numbers dialed Note If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial previously dialed number 1 Press Redial Use and to step through the entries When you have located the required number press the associated key Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press gt Mute The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press UD Mute again Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press E Hold or the Call Appearance button with the d symbol against it The symbol changes to ZE showing that the line is on hold 2 Answer the second call by Saa the Call Appearance button with the amp symbol against it The symbol changes to d showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retrieve a h
8. e To change the volume use the E and ED buttons The display shows the volume level There are eight volume levels If the call is not answered you can clear the call by pressing ED Speaker or Drop or When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following 1 Press Redial and select from up to one of the last three numbers that you dialed by pressing the associated a call appearance key gt The call is made automatically for you or Access the Call Log and initiate a call to a specific entry See Error Reference source not found on page Error Bookmark not defined or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 14 When the call is answered either speak or pick up the handset and speak to the called party Clearing a Call To clear an established call either 1 2 Replace the handset or Press QD Drop You will hear dial tone Page 10 Basic Call Handling Features IP Office 5610 User s Guide Answer a Call 40DHB0002USF6G Issue 1 9th February 2005 Headset Working Basic Call Handling Features Page 11 Headset Working When a headset is to be used on your 5610 it must be plugged in to the headset socket on the side of your 5610 telephone To activate the headset and switch off the handset press UD Headset The l
9. 36 HGEna Hunt Group Enable Sets the extension s membership of a group or groups as enabled This function does not take the Hunt Group In Out of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGEna toggles all the extension s group memberships to either enabled or disabled A 4 is shown next to gt HGEna when the group memberships are enabled If programmed with a group number that number is shown next to gt HGEna Pressing gt HGEna will enable the extensions membership of that group In this mode the key does not toggle When enabled G is shown on the display and the extension will receive group calls User Digital Telephony Advanced Hunt Group Hunt Group Enable See also s HGNS Set Hunt Group Night Service on page 43 s HGOS Set Hunt Group Out of Service43 on page e HGDis Hunt Group Disable on page 42 HGDis Hunt Group Disable Sets the extension s group membership as disabled This function does not take the Hunt Group Out of Service This function can be programmed with or without a target group number This function cannot be programmed through the phone by the user If programmed without a group number pressing gt HGDis disables all the extension s group memberships If programmed with a group number pressing gt HGDis dis
10. 40DHB0002USFG Issue 1 9th February 2005 Overview of the 5610 The 5610 Telephone Page 7 6 Call Handling Buttons See Basic Call Handling Features on page 10 ED pou Red button used to place a call on hold KLL Transfer Transfers a call to another phone lt i gt Conference Sets up conference calls with more than one other person a Drop Drops the current call or if on a conference call drops you from the conference GD redial Redials the last number dialed or displays the last 6 numbers dialed from the phone depending on configuration via the Options menu 7 Numeric Dialing Pad Standard 12 button pad for dialing phone numbers 8 O gt Volume Controls Adjusts the handset speaker headset or ringer volume depending on which item is in use As you increase or decrease the volume the top display area provides either a speaker headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed buttons on the phone such as the dial pad or softkeys 9 1D Mute and LED Indicator Turns off the active Speaker handset or headset microphone to prevent the other person from hearing you The associated LED lights steadily when the handset or headset is muted 10 1D Headset and LED Indicator With a headset connected
11. A dan A AATE aei 32 AD Abbreviated HSI iaieiiea ie o EE AEE EAE AE E 32 Admin Self Administer Decano a A nnn ennenen 32 ADGA AD PO e ALE S EE A chante varia AT E T tas 33 AUICB Automatic Callback Declaracion SENi iao iaaa ianen ia dda 33 Busy BUS io essa ed 33 B syH BUS On PUN see a A A A eden AAA 33 CFrwd Call Forwarding All Di caviar aa 34 CIRCW e 1 cacas 34 CnfRV Conference Meet Me seene 34 Contt Conterence Add TTT 34 GPark Gall Park Musuisntinarn tddi 35 CPKUp Call PickUD iisauici aa xi 35 CWOTf Call Waiting O icioioninn a das 35 CWoOn Call Waiting ON iiss e id a 36 CWSus Call Waiting Suspend sss sssssse esse es ssssssseeee i atari asia b 36 IP Office 5610 User s Guide Contents Page iii 40DHB0002USF6G Issue 1 9th February 2005 Page iv Contents Contents Cont DEW DIA Cas NA A A A EAS a a E EE 36 Dir Directory aiii A e de dY O KST 36 Dirct Dial Dire das 37 DNDOn Do Not Disturb alH 37 DNDOf D0 Not Disturb Oi iii 37 DNDX Do Not Disturb Exception Ad 37 DNDX Do Not Disturb Exception Delete 37 DPkUp Directed Call Picktip icc ssssssssssssssssssreeee seene eenn nne 38 DOR DIOR A A A elte O E widetasettind tas 38 Dione Secondary Dial Tone asista etarras ele iitontatadslaves tas 38 Emrgy Dial Sass eCuaderno dde da ta deco tods 38 Flash T s Lee A A a ta bt 38 FoToS Follow Me TO Li oa een ea i elie a 38 FwBNo Forward On Busy Number sss esser 39 FWBO n
12. Contrast Page 26 Changing Feature Key Labels Changing the 5610 Options Changing Feature Key Labels This function is currently not supported on IP Office Language Selection When the 5610 telephone is first installed it is set to display screen text in English You can select the language that you would prefer from the following English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana characters Note This does not alter your user language setting on the telephone system 1 Press lt a Options D and gt Language A menu listing the available languages appears 2 Press the gt or lt i key next to the language required You are asked in the original language Are you sure with the same message in the new language below 3 Do one of the following e To return to the options menu without saving any changes press lt gt Return e To save the settings and return to the options menu press lt gt Yes which is displayed in both the original and the selected language Page 26 Changing the 5610 Options IP Office 5610 User s Guide Changing Feature Key Labels 40DHBO0002USFG Issue 1 9th February 2005 Overview of the Function Keys Function Keys Page 27 Function Keys Overview of the Function Keys Both the gt lt Function Keys and lt gt Soft Keys can be used to access a range of syste
13. OTER TEO TEE TCG EOL etette Est 20 To Delete All Entries from a Log titan 0 00000001000 te eetere teree ere eene eeeeeeneeeeeeeee 20 Te Exit tne Call LOGS e ee E E clean A A A E eE 20 Page ii Contents IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005 Contents Page iii Contents Cont Changing the 5610 Options cesse sees esse eee esse eenn nenen eee 21 Telephone Options OVER WA RNS Sie Goh ls Nelle 21 Application OPUS ai a lesa 22 PReGiall A AAA DAA E A OR 22 Phone Screen on ANSWer see eee eee 22 Phone Screen n Calling 000 22 STs Ue 1 IR TIMES TT 22 Message Display Ralte vcve cvr ieee rrer reoeo 23 MISA PSS PUN Gh TTT 23 Personal Ringing sse eee 24 View IP SE TINGS T 24 IP Address Tae LT 24 Quality of Service QOS Information sese eee eee eee 24 Phone u Le TT 24 Miscellaneous A 24 Adjusting the Display Contrast eee eee 25 Logging off the 5610 IP Telephone Avner ensure tenets 25 Backup Restore OPINAS tetas esa A AA AA Rd TTT TTT a 25 Changing Feature Key Labels iria iia 26 Language SeleCuonin casino incre ee ets 26 FUNCION RAS aa aid 27 Overview of the Function Keys sss 27 PUNCHON Key Programm AA 28 Shorthand Programming Mode cion a eek AeA cate RAAB R RR 29 Longhand Programming cc aa a sa a a al a all aha rated ee EN 30 Function Key THT 31 Diah LE 31 SOU 3 aa 31 o EEE E EE AAEE A E EAE 31 LS Gee 05 eT 10 ii il Mattes 32 Ac t Acco nt Code Entry Dista e ea Henke A
14. Sie i EEEE EREET A T 47 AUTO tc dicen bed 44 O 44 Diales ins cr lama sd 44 A On 44 INCIUSION 200 TT 44 Inside Call Sequence eee eee 44 Intecmar le ad bea 44 Internal Auto ANSWeT cesses eeeeee ee eeeeeeeeeees 42 WCU cee eT A A EI 31 44 intrude it ee A ee EAS 44 IP Telephones eee eee eee ee eee eee 25 IP Telephone s backup restore ccceeeee 25 bisten aiie ae ete Wed a 45 LIST eee Gee ee i 31 45 LOGIN cee ilies eA eee 45 46 49 LOG Of ites itil ahs eS 45 Modifying Backup ReStore vse 2200952164779 SST THE 162775 25 MOIR YIN Ge T 25 MUSIC TTT 45 NATIM O sexs eremi cen ornen aana ea aaa aA 45 NIGHE SCRVICE aer na EE A 43 No Answer Forward Calls mern eis derstand nti 40 MMM Gc aate N La esi ala doai a lots 45 Number Folow Me TO id iii 38 Forward NUMDET ocooccccccnncccccnncononononononanancnnnaccnnns 40 Forward On BUSY coococcccccononccccnnoncncnononcninananccininnna 39 DOS Quando datada 46 On Busy Forward CGallBuiuainiaa tad 39 On No Answer Forward CallSiurininiiad ds 40 Option lt T eT 25 Options preference ss see ee eee eee eee 25 QUUOT SERVICER TTT 43 Outside Call Sequence c ccecceceeeeeteeeetteees 46 e EAE E ean acted 41 Pare ohh te a 35 46 Park to Other EXYtensgiOn 46 PSSS WO lo iaa 25 PEA e e 47 SHVETA T 47 Se coos te ee eS ce eo ae ee 47 PICK Giese R ee doo di 47 PICK Wisse fete eo Ses oe ee a te 48 Page 62 Index IP Office 5610 U
15. Up Extension 01 Forward Unconditionally On 33 N Call Queue 02 Forward Unconditionally Off 34 Hold Music 03 Forward on Busy On 35 N Extn Login 04 Forward on Busy Off 36 N Extn Logout 05 Forward on No Answer On 37 N Park Call 06 Forward on No Answer Off 38 N Ride Call 07 N Forward to number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steel 14 N Follow Me To 46 Call Steel 15 Call Waiting On 47 Conference Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward on busy number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID IP Office 5610 User s Guide System Features Page 57 40DHBO0002USFG Issue 1 9th February 2005 Voicemail Page 58 Overview Management and Troubleshooting Management and Troubleshooting Overview The 5610 IP Telephones are relatively trouble free This chapter provides helpful information for e Testing your
16. again or lt gt Cancel to exit without deleting 5 Select another entry to delete or press D Exit to return to the speed dial list IP Office 5610 User s Guide Speed Dials Page 15 40DHBO0002USFG Issue 1 9th February 2005 Using Speed Dials Page 16 Using Speed Dials Speed Dials Adding a New Speed Dial Adding a New Speed Dial 1 Press lt gt SpDial followed by lt gt Add If a message stating that the speed dial list is full appears you must first delete an existing entry before adding any new entry See Deleting a Speed Dial on page15 Extn290 290 Symbol Cancel 2 The cursor a symbol is initially in the empty name field 3 Begin entering text using the telephone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you require Extn290 290 Backspace Clear Symbol Cancel For example the 2 key is also marked as A B and C To enter a C press the key until a C is displayed To enter the next character from the same key e g a press gt to move the cursor right and then enter the character or simply press another key If you make a mistake use or gt gt to move the cursor to the right of the incorrect character and then use gt Backspace to delete it 4 As you enter the Name characters you can use a number of other controls gt Case Change the case of the current character between u
17. data can be viewed but cannot be changed from your 5610 1 Press E Options and then select E gt View IP Settings 2 There are two pages of display Use 9 D and select from e IP Addresses e Quality of Service e Interfaces e Miscellaneous 3 To return to the first View IP Settings screen press lt gt Return Each option is described in the sub sections that follow IP Address Settings IP Internet Protocol address information identifies certain components and connections The IP Address information includes the location address of your phone on the IP Office unit the location and port connection of the IP Office itself the call routing and mask addresses and the identification of the File Server with which your telephone interacts Although technical in nature having this information available and knowing how to get to it can assist your System Administrator in tracking questions about or problems with phone functions or connections Quality of Service QoS Information QoS refers to a number of mechanisms used to improve audio quality over the network Phone Interface Your phone interfaces with several system hardware devices and software This screen provides information about three of the main interfaces Miscellaneous Information The miscellaneous status screens provide additional information about your telephone and its connections Page 24 Changing the 5610 Options IP Office 5610 User s Guid
18. is entered That name is then displayed next to the gt key This function can also be programmed through the phone by the user using an gt Admin 1 key and then the user number Pressing the gt key calls the user The when the user is called the user name is underlined with a 4 symbol beside it Press the gt key next to the name DkPickup appears against a call appearance key To pick up the call press this key If the System Administrator has setup group monitoring of the same user pressing the gt gt user key when the user is busy on a call displays several options These are Drop end the user s call Listn listen to the call and Aquir takeover the call If the System Administrator has not setup group monitoring then the options shown are Call Message Vmail and CallB User Digital Telephony User IP Office 5610 User s Guide Function Keys Page 31 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 32 Function Key Programming Function Keys Absnt Set Absent Text Set the users current absence message setting This function is currently not supported on the 2420 telephone Acct Account Code Entry Make a call using an account code or enter an account code during a call This function can be programmed with or without data This function can be programmed through the phone by the user using an gt Admin key If programmed with data the account code entered whe
19. monitor group by the System Administrator This function requires the telephone system to have some free conference capacity when invoked User Digital Telephony Advanced Call Call Listen See also e Intru Call Intrude on page 44 e Recor Call Record on page 52 e Steal Call Steal on page 52 Login Extn Login Logs the current user onto the extension This function does not require any data to be entered when programmed The user cannot program this function through the phone Pressing the soft key login prompts the user Enter Extn The user enters the desired extension and presses the soft function key Next The user is prompted for the password The user enters the password and presses the soft function key Done User Digital Telephony Advanced Extn Extn Login Logof Extn Logout Logs the current user off the extension This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Logof logs the current user off the extension A new user must then log on to use the extension or dial 36 to re associate the extension with its default user User Digital Telephony Advanced Extn Extn Logout Music Hold Music Plays the telephone system s music on hold This function does not required any data to be entered when programmed This function cannot be programmed through th
20. of service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGOS This function cannot be programmed through the phone by the user Pressing gt HGOS puts the hunt group out of service Group calls then go to its out of service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group Out Service HGOS Clear Hunt Group Out of Service Returns a hunt group that has been manually put into out of service back to normal service Used with HGNS Set Hunt Group Night Service on page 43 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGOS Pressing gt HGOS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Out Of Service Hold Hold Call Place the current call on hold at the central office This function is not supported in the USA If no exchange slot number is specified when the function is programmed central office slot 0 is used Pressing gt Hold is only supported if the central office provides a Q 931 hold facility It is not the same as local hold provided by the IP Office User Digital Telephony Advanced Hold Hold Cal1 See also e Rtriv Retrieve Call on
21. speakerphone volume if necessary e To change the volume use the DD and ED buttons The display shows the volume level There are eight volume levels To change from the speakerphone to handset or headset if fitted 1 Pick up the handset or press EL Headset and talk To change from the handset to the speakerphone 1 Press ED Speaker The LED beside the button illuminates 2 Hang up the handset To end a speakerphone call 1 Press ED Speaker again The LED beside the button goes out IP Office 5610 User s Guide Basic Call Handling Features Page 11 40DHBO002USFG Issue 1 9th February 2005 Headset Working Page 12 Speed Dial Basic Call Handling Features Speed Dial The Speed Dial feature allows you to have the 5610 telephone automatically dial calls to telephone numbers stored in your personal directory maximum of 48 See Speed Dials on page 14 To make a call to a personal directory entry using the Speed Dial feature 1 Press the lt gt SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 If the entry you want is not displayed use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry 4 The 5610 telephone dials the number for you Redial The Redial or Last Number Dialed feature automatically redials a previously dialed extension or outside number up to 24 digits
22. speed dials will appear pre filled with the information from the log entry Edit the details if required see Editing a Speed Dial on page 15 Press lt i gt Save or lt i gt Cancel You will be returned to the speed dials selection menu To Delete an Individual Log Entry 1 2 3 4 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt Outgo Press the gt or a key adjacent to it Press lt gt Delete twice Or Press lt gt Cancel to return to the call log without deleting the log entry You will be returned to the call log To Delete All Entries from a Log al gt Aa ag Press gt Log Press lt gt Missed lt gt InAns or lt gt Outgo to select the log Press lt i gt DeleteAll Select lt gt Delete to delete the log entries Press lt gt Cancel to return to the call log without deleting the log entries To Exit the Call Logs 1 Press Exit Page 20 Using the Call Log IP Office 5610 User s Guide Using the Call Logs 40DHB0002USF6G Issue 1 9th February 2005 Telephone Options Overview Changing the 5610 Options Page 21 Changing the 5610 Options Telephone Options Overview The ED Options button will allow viewing and configuring of certain phone settings These options are different from the function keys that require configuration by the system administrator The phone settings available include Appli
23. temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using where N is your extension number Hence calls to your extension will be diverted to the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension e 14 N from your own extension where N is the extension to which you want your calls diverted s 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list s To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 10 N to add a number to the exception list s 411 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail Page 56 System Features IP Office 5610 User s Guide Call Forwarding 40DHBO0002USFG Issue 1 9th February 2005 Voicemail System Features Page 57 Voicemail Where your system has voicemail support and has been installed e To switch voicemail on dial 18 to switch it off dial 19 e To retrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is
24. that extension If programmed without a number after pressing gt Park the target for the parked call must be entered The parked call is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 it s next 2901 if 2900 is still parked and so on If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park to Other Extension See also e CPark Call Park on page 35 e Park Call Park to Other Extension on page 46 e Ride Ride Call on page 51 Page 46 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 47 PCall Priority Call Call a specified target extension even if that extension is set to Do not Disturb This function can be programmed with or without an extension number being specified If programmed with an extension number then the target extension is shown next to E gt PCall If programmed without an extension number then the user has to enter the extension number when gt PCall is pressed This function cannot be programmed through the phone by the user User Digital Telephony Advanced Call Priority Call PhyEx Dial Physical Extension by Number Dial a specified extension regardless of the current logged on user at that exte
25. the phone by the user Pressing gt Relay switches the specified relay off User Digital Telephony Advanced Relay Relay Off Resum Resume Call Resume a call previously suspended into a specified ISDN exchange slot This function is not supported in the USA This function requires the exchange slot number to be specified when programmed The slot number is then shown next to gt Resum This function cannot be programmed through the phone by the user Pressing gt Resum resumes any call previous suspended into the specified exchange slot Suspended calls can be resumed by any extension User Digital Telephony Advanced Call Resume Call See also e SusCW Suspend CW on page 52 e Suspe Suspend Call on page 52 Page 50 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 51 Rtriv Retrieve Call Retrieve a call previously held into a specified ISDN central office slot and is only supported if the central office provides a Q 931 hold facility This function is not supported in the USA This function requires the central office slot number to be specified when programmed The slot number is then shown next to gt Rtriv This function cannot be programmed through the phone by the user Pressing gt Rtriv retrieves any call previous held into the specified central office slot Held call
26. the phone by the user User Digital Telephony Advanced Dial Dial Paging See also e GrpPg Group Paging on page 41 Park Park Park calls to and retrieve calls from a specific park slot This function requires entry of a park slot number when programmed That number and Park then appears next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key The user can use the gt key to park calls into that park slot and unpark calls from that slot Parked calls can also be retrieved with the Ride function see page 51 When a call is parked in that park slot by the user a symbol appears next to the E gt key and parked by another user then Park is underlined User Digital Telephony Park See also e CPark Call Park on page 35 e Park Call Park to Other Extension on page 46 e Ride Ride Call on page 51 Park Call Park to Other Extension Allows a call to be parked against another extension Depending on the other extension s type its parked call indication is triggered Parked calls are retrieved with the Ride function see page 51 This function can be programmed with or without a target extension number This function can be programmed through the phone by the user using an gt Admin key If programmed with a number the gt Park key displays that number After answering a call pressing gt Park parks the call against
27. 0 User s Guide Function Keys Page 33 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 34 Function Key Programming Function Keys CFrwd Call Forwarding All Switch call forwarding on off and set the forwarding number This function can be programmed with or without a target forwarding number This function can be programmed through the phone by the user using an E gt Admin key If programmed with a forwarding number that number is shown next to CFrwd Pressing CFrwd switches on forwarding to that number If programmed without a forwarding number when C CFrwd is pressed the user s current forwarding number setting is shown Change the number using the telephone keypad and lt lt lt lt a to backspace When the number set as required press Done lt a When call forwarding is on CFrwd is shown with a 4 symbol and D Diverted is shown at the top of the display To switch call forwarding off press gt CFrwd again User Digital Telephony Emulation Call Forwarding All See also e FwNOn Forward On No Answer On on page 40 e FwUOn Forward Unconditional On on page 41 e FwdNo Forward Number on page 40 e FwdH Forward Hunt Group Calls On on page 39 CirCW Clear CW Clears the current connected call and connects any waiting call This feature is not applicable when working with multiple Call Appearance lines This function does not require any data entered when programmed T
28. 1 Press Options amp Applications Options gt and then select the Visual Alerting feature button It will toggle between No and Yes 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed IP Office 5610 User s Guide Changing the 5610 Options Page 23 40DHBO0002USFG Issue 1 9th February 2005 Application Options Page 24 Personal Ringing Changing the 5610 Options Personal Ringing You can choose from among eight different ring patterns This alters the tone and style of ringing used by the 5610 e g the number of rings will still vary according to the type of call 1 Press lt gt Options and select gt Personal Ringing A menu with the current ring pattern appears 2 To select a ringing pattern use press Pattern 1 to 8 You will hear the selected ringing pattern 3 When you have selected a ringing pattern press lt gt Save You will hear a confirmation tone and be returned to the options menu 4 Ifyou want to return to the options menu without changing the ring pattern press lt gt Cancel View IP Settings Views of telephone and system information are available from this screen A user normally does not need to view this information however your System Administrator may ask you to report certain values from any of the status screens in the event of problems The status screen
29. 55 System Features Introduction As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Making Calls Internal Calls If your System Administrator has allocated you the Ring Back When Free feature see page 49 under a dial pad digit you can 1 When you call an extension that does not answer or is busy press the lt gt RBak feature key to set a callback on that extension 2 When the extension you called becomes free your phone will ring a burst of three rings 3 Lift the handset and the extension is called automatically External calls To make an external call either dial the number prefixed by the access code if required or use a speed dial code contact your system manager for a list of your speed codes If you hear busy tone while dialing then the call may be barred Your system manager can bar certain calls such as those to premium rate numbers and international calls Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring caden
30. A aa 45 NATim Set No Answer Tie ccccccccccccccccececeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeess 45 OCSeq Set Outside Call Sequence oococcccccnncinnconnnennnnnnnennnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnninnnins 46 PAG Ore PAG e 46 1 0 Par H HTHH 46 Park Call Park to Other Extension ac stesintacsmetuswttstaiuas edad ceeded li sn 46 Contents Page iv IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005 Contents Page v Contents Cont PCAall Priority e 1 cco eh col soe teeta aca A cea 47 PhyEx Dial Physical Extension by Number sese eee 47 PickA Call PICKUP AMY ocios 47 CO A MNAC 47 PickM Call Pickup Members nioen aat aa e at ea A ae AAE ORDA EREET 48 Prog Abbreviated Dial Program liinda ii 48 Quota Clear Quota s aee e a a aE ok Sah e Gal ra a a ader 48 Queue Call QUEUS airo i 48 RBak Ringback When Free ssssseeee eree s serere ereenn nnn 49 RBak Cancel Ringback When Erec eee eee 49 RBSeq Set Ringback SeduenCg eee eee eee eee eee eee 49 Recor Call RECOM TT 49 Relay Relay Pulse usina dE RL ees ti 50 Rely Relay Osio era 50 RT U a Clay AO EET A TE TTT 50 Resum Resume Calima aa RIEZ e a AA aa Saa 50 Rtiv Retrieve Callens A A a 51 Ride ea IIT 51 FRAG OP Ringer Off l tas 51 SAC Send All Calls U 51 opres AD SUppressi ss A A diria ds 52 Steal Cala ch avadhtatucensaeieds Manat cas Ainas 52 SUSCW
31. AVAYA IP Office 5610 User s Guide Page ii Contents Contents ISN P Telephone TE 6 Overview ofthe SO Da aaa A aci 6 Call Appearance Keys o 8 System REALU SS A AA 8 Call Appearance Function Key ICONS ccccoonnoonnncnnoncccnonononononnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnznnnos 9 Basic Call Handling Features sss ss ss ssssss sese sess seene eee enen 10 Answera Call T 10 ELSTA a all A E NR 10 Clearing a Salt O 10 alie 110814 sly 4 910 OO OPE UU A eter Ea EOE EEE 11 o A PP dancegaccneu vad dees nyaueaaavaadsvasdeuadsaiecead deasnyaueanareacdeaues 11 Speed AAA TTT T 12 Sae lE T 12 A tttttrtttttttttnAEAAEEEEEEEEEEAEEEEEEEEEEEEEEAEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE EEEE 12 E 12 A o UU A 13 SOMETEN CSL les 13 Speed e ld cian 14 OVErIEW Of Speed Dils annenin retain in ui caia lala 14 Using Speed DIAIS TT 15 Dialing a Speed Dial taria dada 15 Adding a Speed Dial from the Call Log 15 Editing a Speed Dial eciuoovan io 15 Deleting a Speed Maltes 15 Adding a New Speed Dial 16 Adding a New Speed Dial co ici call il aid 16 Using the Call LOG a ia 18 Overview of the Call log IT 18 USING Me alL A A TR TRT 19 To Access the Call Logs ux aaia O Ra Ea Ea RORA R AAA 19 To Display an Individual Log Entry sse eee eee 19 To Make a Call from an Individual Log entry eee eee eee 19 TO Turia Log Entry intoa Speed s 20 To Delete am Individual Log Entry s 2ececesi cont ose cent Zest cent cesic ent cesicestcesic STC
32. All of the following functions can be programmed onto your 2420 by your System Administrator The command path for the System Administrator is shown for example User Digital Telephony Emulation Directory Dial Automatically dials the displayed number This function requires entry of the number to dial when programmed The number is then displayed next to the gt key This function can be programmed through the phone by the user using an gt Admin 1 key Pressing the Dial gt key dials the associated number User Digital Telephony Dial See also e AD Abbreviated Dial on page 32 e Prog Abbreviated Dial Program on page 48 Group Answer or clear calls ringing a specific group This function requires entry of the group number allocated by your System Administrator When programmed the group name is then displayed next to the E gt key This function can be programmed through the phone by the user using an gt Admin 1 key and the group number A appears against the group when calls to that group are ringing Pressing E gt displays details of one of those calls and options to drop Drop lt 2 the call answer the call Answn lt 2 or exit the group monitor gt EXIT User Digital Telephony Group User See the status of a specific user call that user and pick up calls to that user When programmed by your System Administrator on the IP Office the user name
33. B0002USF6G Issue 1 9th February 2005 Telephone Options Overview Page 22 Application Options Changing the 5610 Options Application Options Redial Redial can be configured to dial the last number dialed or list the last three numbers dialed for you to choose from The default is the last number dialed To change Redial 1 Press EL options amp Applications Options and then select the Redial feature button It will toggle between Last Number and Last 3 Numbers 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed Phone Screen on Answer This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the default setting the phone screen appears in the display area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Answer option is set to No answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Options amp Applications Options and then select the Phone Screen on Answer feature button It will toggle between Yes and No 2 Select lt gt S
34. E E E E E ET 32 Sel esl 52 Ls Tani 32 OOO 33 Appearance TT 33 ao T EE hinesthl cbacettad TTT 31 AULCB TTT 33 AUlO ANSWEP d 42 Automatic lt T lt e T 33 A a aaan 44 Backup restore MORNING orena aE REAA 25 Backup reStore cccccceeccceeceeceeeeeseeseceeeeeeeeeneeees 25 Backup Restore OptiONS se eee 25 BUSY T AA ct ee See teen ome ters 33 Forward Re II 39 On Held T 33 BUSY ltd A ta aes 33 Call AA T 33 SS T eT 34 PIGG eee ane irr e O meer 43 WAU Ss 2 023 S32 cS eevee adn cat tec ele seat 44 ISTOER kee er mie ee 45 aT a a ase 35 46 Park to Other Extension eee 46 EA A o e a A og ae Seas 35 E 47 QUEUE ih o e ae Dando dr ed edo 48 A 49 ROSUMO a a siete aie secs 50 Retrieved ide Ses 51 Ride iia dd nda 51 SCAM TTT 52 SUSPCNG PT 52 TM ra 52 A elaine wie ed 53 Call Pickup ANY eset beet A tee Ghd eel 47 Directe diia ed ee 38 GOUD hee ethane el aaa 47 Members cuatri 48 Call Waiting Ie L TO 34 Di o aes Taal dE 36 See TT 44 911 T att 35 LO EAE E A EA E ATA 36 SUSPENG ti ado 36 52 eT ele ci A 33 Cancel All Forwarding sss sese eee eee 40 Ringback When Ereg sese eee 49 Ie s agen ei ete eee ele 34 Characteristics sese eee eee eee 25 Clear A errr creep a e a tere cern 34 Hunt Group Night Service sse eee ee eee eee 43 Hunt Group Out of Service sss eee eee eee 43 Clear Quota iatvicioticinii iii dataiad is 48 CIC UT 34 CAIR Visados 34 e sl ida deditos 34 Conference A O a 34 RENdez Vous eiii tdt 34 GRAN TT
35. Forward On Busy 6 TTT 39 FWBOf Forward On Busy Olas 39 FwdH Forward Hunt Group Calls On eee eee 39 FwdH Forward Hunt Group Calls OT sese eee 40 FwdNo Forward Number ss sss sese eee eee 40 FwdOf Cancel All Forwarding 40 FwNOn Forward On No Answer ON cccsceeeeeeeeeeeeeeee eee ee eee a eeee cee eeeeeceeeeeeeeeeeseeeeeeeeeeeeeneeeees 40 FwNOf Forward On No Answer OT eee 40 FwUOn Forward Unconditional On sss 41 FwUOf Forward Unconditional OT sss sees 41 GrpPg Group Paging PTT 41 HdS t Headset Toggle C TTT 41 Here Follow Me Here Cancel eee eee 41 Here 7Follow Me Here a a r tet a a E e a ai apaia 42 HTARNS Internal A to Answer ljirre A A Tre VR 42 HGEna Hunt Group Enable aaae iiile ip eip cnn 42 HGDis Hunt Group Disable sese ee 42 HGNS Set Hunt Group Night Service I sese eee 43 HGNS Clear Hunt Group Night Service sse eee eee 43 HGOS Set Hunt Group Out of Service ss ee xe ee eee 43 HGOS Clear Hunt Group Out of Serie eee eee 43 Hold Hold Call arrere era tenn A AS 43 HoldCW Hold Call Waiting sss sss sees eee eee eee eee 44 Auto Automatic Intercom see ee eee 44 ICSeq Set Inside Call Sequence sees eee eee eee eee 44 Dial Dial intercom An a aa a a e AE E una eA aE ARSE 44 Tie Dial INCIUSION eea a a a ad icone 44 Intru Call intrude unica ici 44 LIST O A EEN a E e T E E E T 45 LOGIN AEX MOGI id e TTT 45 Logot A IO 45 Music Hold MUSIC A A Ai AMO C
36. SUSPENd iii A a a a E E EE 52 SuSspe Suspend Calla A o caia 52 Timer Timer CY TTT 52 TrmDay Time OF aT Ua HT 53 pl ea a a a a ea a ai ia aiaia aisi 53 VMRB Voicemail Ringback O 53 VMRB Voicemail Ringback Ol cal A a 53 VMCol Voicemail Collect 1 c2csnviviv ck Medd i e a a A i N E Ee 53 VMOff Voicemail OT 54 VMOn Voicemail ON e A T AE ETT 54 WUTim Set Wrap Up Time stiati e a a Era a r aa eae 54 System ATT 55 o ace a a a a loch eu dare r a a encase 55 Making AIS aa E Ee a EE Ee ASEE ae Seea A Ae AA A 55 La Seine eT a NO 55 Cal Forwarding ss asic tata vs A il oh Uebel va aa EE a 56 Diverting CANS erenn e a E AEE EE EEA EE EAEE E EERE 56 D s el MBE 107 o PAPA ONU adre ade ree IRA EA CRED rE AAA rR ODIO 2494 YR 115 56 VOCAL AA 57 Default Feature CodeS anos lirio ti aio 57 Management and Troubleshooting cccocnnccccononcnnconcnoncnnananonanannnnnns 58 A TTT 58 Ei eee eee eee 58 Testing the Telephone s Lights and Display see eee eee eee 58 Troubleshooting Chart aos 58 Resetting the IP Telephone eee eee eee eee 60 Resetting OUT PHONE sxtessctteiatecairccte eian aa rena rtated wehcanel tunel once tatediteatubarsahoaubecsitentstancutanes tak 60 Power Cycling Your PIONS Siac irte aa 60 NVC THE 61 IP Office 5610 User s Guide Contents Page v 40DHBO0002USFG Issue 1 9th February 2005 Page 6 Overview of the 5610 The 5610 Telephone The 5610 Telephone Overview of the 5610 This gu
37. T 35 A tied a cess es temo sie ade 35 GWOT siete Sariaren ae eE ARE E aa tesa enna ERTAN 35 CWON tai es ee CT an RIRN 36 CWSUS maite A RTEA 36 DO Wisin id ati aa 36 E E E I ssa oon se Revie oat tech aati E TE A 31 CW Aa Ea AE aa 36 Directa TT 37 Emergent 5 aesa ne headed edie nee 38 INCIUSION T 44 lee 44 Physical Extension sroki ir rn nenni 225 osons 47 Dial TOMG o Attia ctr enti eA ae clea 38 Dili ok EA 36 DING ETT 37 Directed Call PiCkup ccceceeeeeseeeeceeeeeeeeeees 38 DireCtOny 4 eh iS 36 Display Key Dial A i Se a Sk 31 GROUP ets irik dr dance iaa sees 31 SCR cect isin RR ale eee se Lt Saket ee 31 DIND Otic Bites Aa aetna eee cite ee ee 37 DNDOMs tie acorn aaa dilaci n 37 DND Xt dede 37 DONDA Encina 37 Do Not Disturb Exception Add iaei id 37 Exception Delete sese eee 37 Ol tii aa ier eae a ile eee 37 ONS Aiea eee ee ieee ee 37 DpKUP taverns A Ans nee 38 DO dt heeds ines eats 31 DP ONG titer etka a aes n 38 Emergency Dial serere vno evct reez yar ndra k keia 38 EMrQysisincer TT 38 Extn LOGIN 255 GA R ia 45 46 49 OOUE 2 adhesin ro ade 45 East aricr cttw td 38 IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005 Index Page 61 Page 62 Index Index Cont Follow Me KIG laa AR Rolle cate Ha aa ani aa abn 42 Here Game customs dio datan Tea Ta aia 41 A 38 TO NUMBER evcccbcdvcsaabes a a a tanda caia 42 OMT O sist TTT 38 Forward Pile te O eA 34 Ca
38. a HF Ans oop SpDial Log lt _ Press this key to step back one page through the Admin options II Press this key to step forward one page through the Admin options With the exception of ExpI the names shown are the features that you can assign to soft keys When Admin has been selected you can display the full name of the feature by pressing Expl see Longhand Programming on page 30 Admin1 Page 227 4 51pm 1 20 05 Park lt _ Press this key to step back one page through the Admin options lt _ Press this key to step forward one page through the Admin options 3 On the Admin pages use the amp and B keys to move through the list of features 4 When the function required is shown press the key adjacent to its name 5 If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad 6 The upper part of the display reverts to showing the functions currently assigned to each gt and a key 7 Select the display key against which to program the new function by pressing that gt or B key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system by your System Administrator 8 If the display slot is not already used the display shows BUTTON PROGRAMMED e Press EXIT to end programming or e Press Cont to cont
39. ables just the extension s membership of that group User Digital Telephony Advanced Hunt Group Hunt Group Disable Page 42 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 43 HGNS Set Hunt Group Night Service Put a specific hunt group into night service mode This function requires the hunt group number to be entered when programmed The hunt group number is then shown next to HGNS This function can be programmed through the phone by the user using an gt Admin key Pressing gt HGNS puts the hunt group into night service Group calls then go to its night service fallback group if set or if not answered to voicemail User Digital Telephony Advanced Set Set Hunt Group In Service HGNS Clear Hunt Group Night Service Returns a hunt group that has been manually put into night service back to normal service Used with HGNS Set Hunt Group Night Service on page 43 This function requires that the hunt group number is entered when programmed This function cannot be programmed through the phone by the user The hunt group number is shown next HGNS Pressing gt HGNS puts the group back into normal service if in night service User Digital Telephony Advanced Call Clear Hunt Group Night Service HGOS Set Hunt Group Out of Service Put a specific hunt group out
40. amp beside the button is illuminated when headset working is activated To answer an incoming call 1 Press the call appearance key next to the flashing bell icon 4 To clear a headset call 1 Press UD Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following 1 Press Redial and select from up to one of the last three numbers that you dialed by pressing the associated a call appearance key gt The call is made automatically for you or Access the Call Log and initiate a call to a specific entry See To Make a Call from an Individual Log entry on page 19 or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dials on page 14 2 When the call is answered speak to the called party Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press ED Speaker The LED beside the button illuminates 2 Make or answer the call or access the selected feature 3 Adjust
41. ave To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed Phone Screen on Calling This action controls the phone screen display when you make a call When the Phone Screen on Calling option is set to Yes the default setting the phone screen appears in the display area when you make a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Calling option is set to No answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Calling 1 Press E Options amp Applications Options and then select the Phone Screen on Calling feature button It will toggle between Yes and No 2 Select lt gt Save To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed Page 22 Changing the 5610 Options IP Office 5610 User s Guide Application Options 40DHB0002USFG Issue 1 9th February 2005 Application Options Changing the 5610 Options Page 23 Display Call Timers This action controls whether the duration of the current call is displayed or not If set to Yes the duration of the current call is
42. cation Option e Displaying the Phone screen when making a call and or answering a call e Determining how you want the Redial feature to work redial the last number called or select from a list of the last three calls e Displaying the Call Timer e Changing the rate at which messages display e Allowing the Voice message light to flash when the telephone rings Personal Ringing e Select from eight personal ringing tones IP Options e View the IP Addresses data e View the QoS data e View the interface data e View miscellaneous data on the 5610 telephone Contrast Control e Allows you to change the contrast of your 5610 telephone display Log Off e Allows you to log your telephone off to prevent unauthorized use during an absence or for privacy purposes Backup Restore e Provides protection of your personal options preference setting speed dial data etc in the case of system failure This option must only be used by the System Administrator Feature Button Labeling e Enables you to change a feature key label e g SAC to DoNotDisturb PC Ethernet interface e Displays and enables the PC Ethernet setting to be changed This option must only be used by the System Administrator Select display language e Enables you to select which of eight languages is used to on your 5610 display Does not effect the language selected on the IP Office IP Office 5610 User s Guide Changing the 5610 Options Page 21 40DH
43. ce These can be changed by your System Administrator Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect IP Office 5610 User s Guide System Features Page 55 40DHBO0002USFG Issue 1 9th February 2005 Introduction Page 56 Call Forwarding System Features Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e To set the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively Diverting Calls You can divert your calls to another extension Note If you do not answer calls at the
44. changes audio control from the handset or speaker to the headset The associated LED lights steadily when the headset is active 11 Headset Jack Located on the side of the telephone and provides a port for connecting a headset 12 lt Speaker and LED Indicator Access the speakerphone The light associated with this button turns on when the speakerphone is active 13 ED phone Exit Displays the phone application main screen or if applicable exits the current IP Office based feature such as Speed Dial or Call Log and normalizes the display IP Office 5610 User s Guide The 5610 Telephone Page 7 40DHBO0002USFG Issue 1 9th February 2005 Overview of the 5610 Page 8 Overview of the 5610 The 5610 Telephone Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys These are allocated to you by your System Administrator and are indicated as a b and c Tom Extn227 Call Sort Appearance Function Keys Keys Soft Keys S S D Your System Administrator can change a call appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre defined colleague s telephone Hence you can pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line
45. d and puts any other current call on hold s Function Active 4 or gt The button to the left or right of the function key is active IP Office 5610 User s Guide The 5610 Telephone Page 9 40DHB0002USF6G Issue 1 9th February 2005 Overview of the 5610 Page 10 Answer a Call Basic Call Handling Features Basic Call Handling Features Answer a Call When a call arrives at your 5610 telephone you hear a ringing tone and a blinking bell icon appears against the associated call appearance key To answer an incoming call Do one of the following If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page 11 If you are active on a call already place the active call on hold see Hold on page 12 and then answer the incoming call by selecting the call appearance key If the call appearance for the ringing call is not displayed on the current screen page use ED to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Making a Call You can make calls from the 5610 telephone using a variety of methods as follows To manually make a call 1 2 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call Adjust speakerphone volume as necessary
46. d external calls e Outgo The log of calls made This includes both internal and external calls 4 Ifthe selected log contains more than one page of entries the is shown Use the E Page Left and gt Page Right keys to move between pages To Display an Individual Log Entry 1 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo 2 Press the gt or lt i key adjacent to the entry 3 The log entry details are shown 4 Using lt gt Return key to return to the call log To Make a Call from an Individual Log entry 1 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo 2 Press the gt or lt i key adjacent to the entry 3 The log entry details are shown 4 Press amp Call make the call e Ifthe number shown is external but doesn t include the external dialing prefix used by your telephone system go off hook dial the prefix and then press lt gt Call IP Office 5610 User s Guide Using the Call Log Page 19 40DHBO0002USFG Issue 1 9th February 2005 Using the Call Logs Page 20 Using the Call Logs Using the Call Log To Turn a Log Entry into a Speed Dial 1 2 3 4 5 6 Locate the log entry in which you are interested from lt i gt Missed lt gt InAns or lt gt Outgo Press the gt or lt a key adjacent to it Press lt gt Add to SD The screens for editing and adding
47. displayed on the call appearance key If set to No the call duration will not be displayed To change the Display Call Timers status 1 Press EP Options amp Applications Options and then select the Display Call Timers feature button It will toggle between Yes and No 2 Select gt Save To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed Message Display Rate When the IP Office sends messages to your phone that are longer than the display area the first part of the message is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press E Options amp Applications Options D and then select the Message Display Rate feature button This will toggle between Fast and Slow 2 Select lt gt Save To restore the previous setting without changing it press lt gt Cancel 3 After saving or canceling the first Options main screen is displayed Visual Alerting When this option is set to Yes the default your phone rings and your voice message indicator light flashes to alert you to an incoming cal When set to No ringing is the only notification of an incoming call To change Visual Alerting
48. dmin key The gt SAC key switches do not disturb on off When on SAC is shown with a 4 symbol and the display includes an N No calls When SAC is on callers receive busy tone or are diverted to voicemail For each user the System Administrator can set which numbers can still call when SAC is on If the extension user has Phone Manager they can set those numbers themselves With a call already connected and another call already alerting activating SAC will not affect the already alerting call User Digital Telephony Emulation Send All Calls See also e DNDOn Do Not Disturb On on page 37 IP Office 5610 User s Guide Function Keys Page 51 40DHB0002USF6G Issue 1 9th February 2005 Function Key Programming Page 52 Function Key Programming Function Keys Spres AD Suppress Replace the display of dialed digits with s characters This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed gt Spres key toggles the display of dialed digits on off When on Spres is shown with a 4 symbol and each dialed digit is replaced by s on the display User Digital Telephony Emulation AD Suppress Steal Call Steal Take over a call from a specified extension or retrieve a call just transferred or forwarded This function cannot be programmed through the phone by the user If a target ext
49. e Personal Ringing 40DHB0002USFG Issue 1 9th February 2005 Adjusting the Display Contrast Changing the 5610 Options Page 25 Adjusting the Display Contrast You can adjust the contrast level on the telephone display You can choose from among fifteen levels of contrast 1 Press lt gt Options and then select gt Contrast Control 2 Use either the or key to adjust the level of contrast 3 When the contrast is set as required either e Save and return to the options menu by pressing lt gt Save e Press lt gt Cancel to return to the options menu Logging off the 5610 IP Telephone Allows you to log your telephone off to prevent unauthorized use during an absence or for privacy purposes CAUTION Logging off deletes all Call Log entries and returns any options you may have changed to their default values To log your phone off 1 Press ED Options and Log off 2 Select gt Yes to un register your phone from the IP Office delete all Call Log entries and returns any options you may have configured to their default values 3 Selecting amp No returns you to the main Option menu your phone remains logged on to the network and your Call Log and options values remain unchanged To log back on 1 The display will show Ext xxx in the top row Simply press and enter your password consult your System Administrator Backup Restore Options The 5610 IP Telephone s backup restore options require s
50. e phone by the user Pressing gt Music plays the telephone system s music on hold through the extension User Digital Telephony Advanced Hold Hold Music NATim Set No Answer Time Sets the extension s no answer time after which ringing calls are forwarded or go to voicemail This function requires the time in seconds to be entered when programmed The value is shown next to NATim This function cannot be programmed through the phone by the user Pressing gt NATim sets the extension s no answer time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set No Answer Time See also e VMOff Voicemail Offon page 54 IP Office 5610 User s Guide Function Keys Page 45 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 46 Function Key Programming Function Keys OCSeq Set Outside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 2420 telephone Page Page Page the specified target extension or group The target must be capable of hands free speech This function requires the target extension or group number to be specified when programmed The target is then shown next to gt Page This function cannot be programmed through
51. el Ringback When Free on page 49 e RBak Ringback When Free on page 49 Busy Busy Sets the extension as being busy This feature is not applicable when working with multiple Call Appearance lines as all the call appearance lines must be in use before this function becomes active This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt Busy key sets the extension as busy to callers If a forward on busy number is set it is followed see FwBNo Forward On Busy Number on page 39 Otherwise calls go to voicemail if on or receive busy tone if internal and ringing if external To return the extension from busy press E gt Busy and then ED Speaker User Digital Telephony Advanced Busy Busy BusyH Busy On Held Switch the users busy on held status on off This function requires data entered when programmed Enter 0 for off or 1 for on This function cannot be programmed through the phone by the user Pressing gt BusyH switches the user s busy on held state to either on or off as indicated by the data value When on if the user has a call on hold new callers receive busy tone ringing if analogue or are diverted to voicemail if enabled rather than ringing the user This function also overrides call waiting indication when the user has a call on hold User Digital Telephony Advanced Busy Busy On Held IP Office 561
52. eld call simply press the Call Appearance button with the ZE against it Notes 1 After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to amp with the phone ringing 2 If the system feature AutoHold is on consult your System Administrator then you can hold an active call d by pressing the second call s Call Appearance button 4 If AutoHold is off then pressing the second call s Call Appearance button 4 will drop the first call 3 To transfer a held call see Transfer on page 13 Page 12 Basic Call Handling Features IP Office 5610 User s Guide Speed Dial 40DHB0002USF6G Issue 1 9th February 2005 Transfer Basic Call Handling Features Page 13 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press ED Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Doone of the following e To transfer the call without announcing it either hang up or press ED Transfer again The transfer is complete If the transferred call is not answered within a preset time it is returned to you e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press 6D Trans
53. ems directory of external numbers User Digital Telephony Emulation Directory Page 36 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 37 Dirct Dial Direct Connects a call to the target extension without any ringing This function requires the target extension number to be entered when programmed That number is then shown next to Dirct The target extension must be capable of auto answering This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Direct DNDOn Do Not Disturb On Puts the extension into do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing C DNDOn toggles the extension s do not disturb state When on DNDOn is shown with a 4 symbol and the display includes an N No calls User Digital Telephony Advanced Do Not Disturb Do Not Disturb On See also e SAC Send All Calls Hon page 51 DNDOf Do Not Disturb Off Takes the extension out of do not disturb no calls mode This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt DNDOf switches the extensions do not disturb state off
54. en shown next to Emrgy This function cannot be programmed through the phone by the user User Digital Telephony Advanced Dial Dial Emergency Flash Flash Hook Send a hook flash signal to the currently connected line This function does not require any data entered when programmed This function cannot be programmed through the phone by the user This function can be programmed through the phone by the user using an gt Admin 1 key User Digital Telephony Advanced Miscellaneous Flash Hook FolTo Follow Me To Forwards calls from this extension to the specified target This function requires the target extension to be entered when programmed The extension number is then shown next to FolTo This function cannot be programmed through the phone by the user Pressing gt FolTo sets the extension s Follow Me To number to the specified extension and switches follow me use on Whilst on FolTo is shown with a 4 symbol Press gt FolTo again to switch off User Digital Telephony Advanced Follow Me Follow Me To Page 38 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 39 FwBNo Forward On Busy Number Sets the extensions forwarding number for use with forward on busy and forward on no answer This feature requires the target number to be entered when programmed The number se
55. ension number is entered when this function is programmed gt Steal displays that number Pressing gt Steal when the target extension has a call will take over the call If no target extension number is entered when the function is programmed gt Steal retrieves the last calls transferred from the extension This includes calls diverted to voicemail Notes 1 Target extension must not have Cannot Intrude set 2 Extension with Steal allocated must also have Can ntrude set User Digital Telephony Advanced Call Call Steal SusCW Suspend CW Suspend the current call at the exchange and answer the waiting call If no exchange slot number is specified when the function is programmed exchange slot O is used This function cannot be programmed through the phone by the user Pressing gt SusCW is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend CW See also e Resum Resume Call on page 50 Suspe Suspend Call Suspend the current call at the exchange If no exchange slot number is specified when the function is programmed exchange slot O is used This function cannot be programmed through the phone by the user Pressing gt Suspe is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Suspend Suspend Call See also e Resum Resume Call on page 50 Timer
56. ent to a log entry displays full details of that log entry Each individual log entry includes Extn290 290 Number 0 170 736 4416 Time Date 10 30 12 03 AddToSD Call Delete Return e The number of the called or calling party e The time of the call e The date of the call e The duration of the call for outgoing and answered calls not shown above for missed calls Page 18 Using the Call Log IP Office 5610 User s Guide Overview of the Call Log 40DHB0002USF6G Issue 1 9th February 2005 Using the Call Logs Using the Call Log Page 19 Using the Call Logs Apart from using the call logs for information you can turn a call log entry into a speed dial for future calls You can also delete individual log entries or the all entries in a particular log The following paragraphs detail how to use the Logs Note Call log entries are lost whenever the telephone system or the individual 5610 telephone are reset To Access the Call Logs 1 Press gt Log 2 The call log always opens in the Missed calls log INDeX 416 70 736 4416 16 24 KSmith 70 555 4400 10 18 Acme 680 555 4343 07 08 e Missed The log of missed calls i e those that rang your extension but were not answered This includes calls that were diverted to voicemail or another number after ringing your extension 3 To select the log required type press either e InAns The log of incoming calls that were answered This includes both internal an
57. entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here cancels the use of follow me at the target extension User Digital Telephony Advanced Follow Me Follow Me Here Cancel IP Office 5610 User s Guide Function Keys Page 41 40DHB0002USF6G Issue 1 9th February 2005 Function Key Programming Page 42 Function Key Programming Function Keys Here Follow Me Here Forwards calls to the target extension to this extension This function requires the original target extension to be entered when programmed The extension number is then shown next to Here This function cannot be programmed through the phone by the user Pressing gt Here sets the target extension s Follow Me To number to that this extension Calls to the target extension are then forwarded to this extension User Digital Telephony Advanced Follow Me Follow Me Here HfAns Internal Auto Answer Answers internal calls after a single ring This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The HfAns key toggles internal auto answer on off When on HfAns is shown with a 4 symbol User Digital Telephony Emulation Internal Auto Answer See also e RngOf Ringer Off on page 51 e CWOn Call Waiting On on page
58. er User Digital Telephony Emulation Dial Intercom Inclu Dial Inclusion Intrudes on a call in progress at the target extension This function is currently not supported on the 5610 telephone Intru Call Intrude Intrudes on a call in progress at the target extension creating a conference between the callers and the intruding extension This function requires entry of the target extension number when programmed The C Intru key shows the target extension number This function cannot be programmed through the phone by the user Pressing gt Intru intrudes on the call in progress Note That the System Administrator must configure the intruding extension as being able to intrude Additionally none of the other extensions involved in the call can have Cannot be intruded on status User Digital Telephony Advanced Call Call Intrude Page 44 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 45 Listn Call Listen Allow the extension to listen to groups calls to the target extension The call parties cannot hear the listening extension This function requires entry of the target extension number when programmed This function cannot be programmed through the phone by the user The gt Listn key shows the target extension number Use of this function requires setup of the extension s
59. er Digital Telephony Emulation Call Pickup See also e PickA Call Pickup Any on page 47 e PickG Call Pickup Group on page 47 e PickM Call Pickup Members on page 48 CWOff Call Waiting Off Switches call waiting for the extension off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt CWOff key switches call waiting for the extension off User Digital Telephony Advanced Call Call Waiting Off IP Office 5610 User s Guide Function Keys Page 35 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Page 36 Function Key Programming Function Keys CWOn Call Waiting On Switches call waiting for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The CWOn key toggles call waiting on off When call waiting is on CWOn is shown with a 4 symbol When call waiting is on and the extension is on a call any additional call receives ringing rather than busy tone User Digital Telephony Advanced Call Call Waiting On CWSus Call Waiting Suspend Suspend the current call at the exchange and answer the waiting call This function is not supported in the USA If no slot number is specified when the function is programmed exchange slot 0 is used This function cannot be programmed t
60. er to the left of the cursor lt gt Symbol provides access to the following symbols Period Pause a 1 5 second pause for each press Hyphen Space inserts a space between characters Left or Right parenthesis e lt gt Save Save the speed dial changes e lt gt Cancel Return back to the speed dial directory without making any changes 8 When the Number has been entered press lt gt Save IP Office 5610 User s Guide Speed Dials Page 17 40DHBO0002USFG Issue 1 9th February 2005 Using Speed Dials Page 18 Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5610 maintains a call log accessed by selecting lt gt Log on the display The call logs keeps logs of missed calls outgoing calls made and incoming calls answered Each of these logs includes the 15 most recent calls in its category The details shown are Extn290 290 INDexX 416 70 736 4416 16 24 KSmith 770 555 4400 10 18 680 555 4343 07 08 e The name of the called or calling party if available e The number of the called or calling party e The time of the call e The date of the call if prior to the current day e The symbol indicates that the log contain more pages of entries You can more between pages using the Page Left and Page Right keys Note Only outgoing calls made using the dial pad or a SpDial entry are logged Pressing the gt or lt a key adjac
61. et up and configuration by the system administrator prior to use These options are displayed on the telephone screen via the Options button but will only be amendable if they have been configured by the system administrator The backup restore options provide the ability to e Back up your options preference settings your Speed Dial button labels names and numbers automatically whenever you save a change to any one of those settings or buttons Automatic backup protects this data against system failure e Restore options settings and Speed Dial button labels names and numbers following a phone failure or replacement e Establish or modify FTP File Transfer Protocol settings such as the network server address directory path for saving backed up data and a User ID and Password for server access via your phone e Verify whether an automatic backup has occurred Because each telephone system has unique characteristics and settings modifying the Backup Restore options generally require the assistance of the System Administrator For example it is unlikely that a 5610 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters Hence Due to the technical nature of this feature it is highly recommended that this feature is only used by the System Administrator IP Office 5610 User s Guide Changing the 5610 Options Page 25 40DHBO0002USFG Issue 1 9th February 2005 Adjusting the Display
62. fer again to complete the transfer If the called party does not wish to accept the call press dE Drop You can return to the held call by pressing its call appearance button e Ifthe line is busy or if there is no answer press lt gt Drop You can return to the held call by pressing its call appearance button To transfer a new call to a held call using Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press E hold Make or answer the second call The new call requires to be transferred to the first held call 2 To transfer the new call to the held call press QD Conference and then TUD Drop The transfer is complete Conference The Conference feature allows you to conference other parties including yourself into a Call Notes 1 The number of parties allowed in a conference is controlled by your telephone system 2 Two Call Appearance keys are required for the conference feature To add another party to a call 1 With a call in progress press Conference The existing call is put on hold 2 Dial the number of the person you want to add to the call 3 Wait for an answer If the called party does not answer or does not want to join the conference press Drop You can return to the held call by pressing its call appearance button 4 To add the person to the call press LD Conference again 5 Repeat steps 1 through 4 for additional conference connections To add a held call s to an ac
63. hear a warning before the recording takes place In some locations it may be a legal requirement to advise callers that a call is being recorded User Digital Telephony Advanced Call Call Record See also s Listn Call Listen on page 45 e Steal Call Steal on page 52 IP Office 5610 User s Guide Function Keys Page 49 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 50 Function Key Programming Function Keys Relay Relay Pulse Pulse the specified external output relay 1 or 2 on for 5 seconds This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on for 5 seconds and then off User Digital Telephony Advanced Relay Relay Pulse Relyt Relay On Switch the specified external output relay 1 or 2 on This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt Relay switches the specified relay on User Digital Telephony Advanced Relay Relay On Rely Relay Off Switch the specified external output relay 1 or 2 off This function requires the relay switch 1 or 2 on the telephone system to be entered when programmed This function cannot be programmed through
64. his function cannot be programmed through the phone by the user Pressing gt CIrCW disconnects the extension s current call and connects any waiting call User Digital Telephony Advanced Call Clear CW CnfRV Conference Meet Me Allows the extension to join a specified conference This function requires the conference number to be entered when programmed That number is then shown next to CnfRV This function cannot be programmed through the phone by the user Pressing gt CnfRV places the extension into the specified conference Note that the number of conference parties allowed at any time is determined by the telephone system User Digital Telephony Advanced Call Conference Meet Me Conf Conference Add Places all calls held by the extension into a conference This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt Conf places the extension and any calls it has put on hold into a conference This function will not work if the extension has a current call User Digital Telephony Advanced Call Conference Add Page 34 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 35 CPark Call Park Park the current call This function can be programmed with or without data This function ca
65. hrough the phone by the user Pressing gt CWSus is only supported if the exchange provides a Q 931 suspend call facility User Digital Telephony Advanced Call Call Waiting Suspend See also e Resum Resume Call on page 50 DCW Dial CW Allows the user to force another extension to have call waiting mode on for the duration of a call attempt This function is not supported in the USA This function requires the target extension number to be entered when programmed That number is then shown next to DCW This function cannot be programmed through the phone by the user Normally if the target extension is on a call and doesn t have call waiting on any new call will receive busy tone or be diverted to voicemail Pressing C DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered User Digital Telephony Advanced Dial Dial CW See also s Queue Call Queue on page 48 Dir Directory Accesses the telephone system directory This function does not require any data entered when programmed This function can be programmed through the phone by the user using an C Admin key Pressing gt Dir displays a number of options e INDeX amp Search for a matching extension user name on the telephone system e Group lt 2 Search for a matching group name on the telephone system e Extrn lt 4 Search for a name match in the telephone syst
66. ide covers the use of the Avaya 5610 telephone running in Key and Lamp mode on Avaya IP Office telephone systems operating with Level 3 0 software The diagram below shows the main 5610 telephone features 8 7 1 Display Call Appearance and Feature buttons The Call Appearance Keys allow the user to handle multiple calls with the display showing call information e g the name phone number etc There are four pages in the display giving at default three call appearance lines and up to 21system features that can be allocated to the function keys See Call Appearance Keys on page 8 and Function Keys on page 27 The information displayed varies according to the active feature 2 Message waiting lamp Lit continuously when the user has voicemail messages waiting Can also be set to flash when the phone is ringing 3 Y Softkeys Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them 4 CD Page Right Left Shifts from one page to another in the same application when the display presents the paging indicator These buttons have no effect when the paging indicator is not displayed 5 Options Displays the Options main screen from which display and application settings can be updated Page 6 Overview of the 5610 IP Office 5610 User s Guide The 5610 Telephone
67. ience a delay of several minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software its IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 10 minutes to your System Administrator Phone does not activate after a power interruption Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Display shows an error informational message Most messages involve server phone interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution Speakerphone does not operate Ask your System Administrator if your Speakerphone has been disabled Page 58 Management and Troubleshooting IP Office 5610 User s Guide Overview 40DHBO0002USFG Issue 1 9th February 2005 Troubleshooting Chart Management and Troubleshooting Page 59 Problem Symptom Suggested Solution Characters do not appear on the display screen See Phone does not activate when connected for the first time above Check all lines into the phone to be sure it is properly connected Check the power source to be sure your telephone is receiving power Perform the following Test procedure with the telephone idle on hook
68. ing a call log entry You cannot add an entry to the Speed Dial list Dialing from this application does not go through Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults OPTIONS No Options other than View IP Settings display Your administrator has turned off all user settable options IP Office 5610 User s Guide 40DHB0002USFG Issue 1 9th February 2005 Management and Troubleshooting Page 59 Troubleshooting Chart Page 60 Resetting the IP Telephone Management and Troubleshooting Resetting the IP Telephone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator Resetting Your Phone This basic reset procedure should resolve most problems 1 Press the Mute button 2 Using the dial pad press the following keys in sequence 73738 e The display shows the message Reset values no yes 3 Choose one of the following s If you want to reset the phone without resetting any assigned values press asterisk A confirmation tone sounds and the display prompts
69. ing trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the O or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005
70. inue programming other functions 9 If the display slot already has a programmed function the display shows FEATURE ON BUTTON e Press Repla lt 1 to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED As in step 8 above s Press Keep lt 1 to keep the existing function and forget the function just programmed s Press Delete lt 2 to delete the existing function and forget the function just programmed IP Office 5610 User s Guide Function Keys Page 29 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Page 30 Function Key Programming Function Keys Longhand Programming 1 2 3 4 en No Press gt Admin See Function Key Programming on page 28 Pressing Expl lt to switch to longhand programming mode Press Next lt until the required feature required is shown then press Select lt 2 If the feature requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad The upper part of the display reverts to showing the features currently assigned to each gt and lt a key Use the and keys to move between the pages of display keys Select the display key against which to program the new feature by pressing that gt or key CAUTION Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset thro
71. is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague All of the above can only be allocated to you by your System Administrator For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the IP Office Key and Lamp Operation manual CAUTIONS 1 Having more than two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although the System Administrator can replace the Call Appearance Keys with e A Bridged Appearance e ALine Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings System Features System Features can only be set against soft Function Keys by your System Administrator However your System Administrator may allocate you two self administrator features that will enable you to add System Features to you
72. known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick
73. ling a Speed Dial You can use the speed dial directory to make a call with the handset on hook or off hook 1 2 3 4 Press gt SpDial to display the speed dial directory The symbol is shown if there is more than one page of speed dials You can move between pages using the a Page Left and gt Page Right keys When the speed dial required is shown on the screen press the gt or lt a key adjacent to the speed dial name Continue as per a normal call Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry See To Turn a Log Entry into a Speed Dial on page 20 This process will start the normal speed entry screen but pre filled with the name and number from the call log entry Editing a Speed Dial 1 2 3 4 5 6 Press gt SpDial Press gt Edit Select the speed dial entry you want to edit Press E and B to display different pages of speed dials When the required entry is displayed press the adjacent E gt or 7 key Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial on page Error Bookmark not defined Press lt gt Save to return to the speed dial list Deleting a Speed Dial 1 Press lt gt SpDial 2 Press lt gt Delete 3 Select the speed dial entry you want to delete Press E and B to display different pages of speed dials 4 When the required entry is displayed lt gt Delete
74. ll Pickup on page 35 e DPkUp Directed Call Pickup on page 38 IP Office 5610 User s Guide Function Keys Page 47 40DHB0002USF6G Issue 1 9th February 2005 Function Key Programming Page 48 Function Key Programming Function Keys PickM Call Pickup Members Pickup any call ringing an extension that is a member of the specified group This function requires entry of the target group number when programmed or the group name in quotation marks This function cannot be programmed through the phone by the user Pressing gt PickM answers any call currently ringing a member of the specified group The call does not have to be a call to the group number User Digital Telephony Advanced Call Call Pickup Members See also e CPkUp Call Pickup on page 35 e DPkUp Directed Call Pickup on page 38 Prog Abbreviated Dial Program Select and program numbers against display keys This function can be programmed through the phone by the user using an C Admin key User Digital Telephony Emulation Abbreviated Dial Program See also e Dial on page 31 e AD Abbreviated Dial on page 32 Quota Clear Quota Clears resets the time quota for connections to a specified external data service eg the internet This function requires entry of the service name when programmed If left blank then the quotas for all services are cleared reset This function cannot be progra
75. m features The display adjacent to the key shows the feature name Some of these features are default features supported by all 5610 telephones e g SpDial and Log on the Soft Keys and are always available Others are system features that can only be programmed by the System Administrator for Function Keys See Function Key Programming on page 28 In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features on page 55 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages The main screen has three pages This means that the six E gt and lt Function Keys on each page could be used for up to 18 features However it is strongly recommended that all three Call Appearance keys remain at their default settings Hence there are 15 soft Function Keys that can be allocated to system features To move between pages use the and B keys In the following example e The first three keys have been set default setting as call appearance lines See Call Appearance Keys on page 8 e Key 4has been set to access the Admin programmable functions See Function Key Programming on page 28 e Key 5 has been set to monitor system park slot 1 The indicates a call is currently parked in slot 1 by the user and when parked in a slot by other users the label is underlined See Park Park on page 46
76. mmed through the phone by the user User Digital Telephony Advanced Call Clear Quota Queue Call Queue Places a current call into the call queue of a specified extension Allows calls to be transferred to extensions that return busy tone This feature is not applicable when working with multiple Call Appearance lines This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user During a call pressing gt Queue places that call in the target extensions call queue If the target extension is free it rings immediately If the target extension is busy it rings when it becomes free again User Digital Telephony Advanced Call Call Queue See also e DCW Dial CW on page 36 Page 48 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 49 RBak Ringback When Free Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function cannot be programmed through the phone by the user When an extension called does not answer or is busy pressing gt AutCB sets a callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback When the e
77. n be programmed through the phone by the user using an gt Admin key If programmed with data the number entered is shown next to the gt CPark key and is the number assigned to the parked call If programmed without data the key displays just CPark Calls parked using this key are is assigned a number based on the parking extensions number For example extension 290 s first parked call is numbered 2900 its next 2901 if 2900 is still parked and so on If calls are parked using this key CPark is shown with a 4 symbol Pressing the key again displays the user s parked calls and allow them to be retrieved Parked calls are retrieved with the Ride function see page 51 If not retrieved elsewhere a parked call will recall to the parking extension after a set time User Digital Telephony Emulation Call Park See also e Park Park on page 46 e Park Call Park to Other Extension on page 46 e Ride Ride Call on page 51 CPkUp Call Pickup Answer a Call ringing elsewhere on the telephone system This function does not require any data entered when programmed This function can be programmed through the phone by the user using an C Admin key The gt CPkUp call answers pickup any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion Us
78. n programmed must match a valid account code set on the telephone system The gt Acct key displays that number If programmed without data ENTER ACCOUNT is displayed after gt Acct is pressed Enter an account code and press Set lt 2 If the account code entered does not match a valid account code set on the telephone system RENTER ACCOUNT is displayed An amp gt Acct key can be pressed before or during a call User Digital Telephony Emulation Account Code Entry AD Abbreviated Dial Dial the displayed number This function requires entry of a number to dial when programmed The gt AD key displays that number This function can be programmed through the phone by the user The number does not have to be a complete number the user can dial additional digits after pressing gt AD and can be entered in the number to match IP Office shortcodes User Digital Telephony Emulation Abbreviated Dial See also e Dial on page 31 e Prog Abbreviated Dial Program on page 48 Admin Self Administer Access menus for programming functions against display keys This function can be programmed with or without data If programmed with a setting of 1 the key accesses a different set of functions See Function Key Programming on page 28 This function can be programmed through the phone by the user using an existing gt Admin key The gt Admin key gives access to the menus for p
79. ncel All a cana oca rats ceed aha ia 40 Forward Number 40 Hunt Group Calls OT eee 40 Hunt Group Calls On sees eee 39 On Busy Number sese sese eee 39 On Busy Off aeaea itinin i S 39 On Busy Oers po deaa arriv a ea a 39 On No Answer OT 40 On No Answer On 40 Unconditional OT 41 Unconditional On 41 FIP neea en TTT 25 FWBNO anai ne an i 39 FWBO TTT 39 EWDON wien TTT 39 Fwd iii nann Sates ead ERE 40 al lt 12 a EE E E E 39 als Ie 40 aL OTT 40 PWNO Rests ctedeceed aens bine aaraa a a s n 40 EWUO Esc oia ati 41 FEWUON tunas ect a a eaaa ea auai 41 A TS ET 31 Disable ccoo 47 atan aeaa 42 Enable 754 3 ote aa rya raa 470 eaae 42 Forward eT 39 NIGHESEIVICE TTT 43 QOUU OF Der VIC TTT 43 Sele isc 41 PICKUP ssi cess aan 47 A E Witenes TT 41 A e ao cian Te neath teas tnt Se cease 41 Headset Toggle eee eenn 41 A A eacet E E T E dehy 41 FICK tan eee tatoo cee 42 FATA Ss A once ans ce eset 42 FIG DIS is reece adas E 42 m E g e Ee E tias 42 PIGS tato AA E 43 FIGNS 4 R L AAA A 43 GOS A 43 HGOS Fi tets sat ee eh te ite ee ae 43 o states Mees ets oe Se ee ee Te ee 43 Call Waiting 0 00 0 eee eee ee eee 44 Hold NI TTT 45 HOD CW ies hace Bach dd dei 44 Hook Si a E Ea a AEST ala 38 Aunt eel 31 Disa Dle TTT 42 Enable L a ESEE A E EE 42 Forward Calle sss sss senses nnn enen nenn 39 Night Service oara cache ses a EAO aandectieaedeares 43 QU OF Service ani aio liada 43 Raginga m meene A L seta ASN 41
80. nsion and any forwarding follow me and do not disturb settings applied by the extension user This function requires the target extension number to be specified when programmed The target extension is then shown next to gt PhyEx This function cannot be programmed through the phone by the user This function is currently only available on US based systems User Digital Telephony Dial Dial Physical Extension by Number PickA Call Pickup Any Pickup any ringing call This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickA answers any call currently ringing on the telephone system Note We recommend that this function is only used on systems with a small number of users all in one area Use of this function on larger system may lead to confusion User Digital Telephony Advanced Call Call Pick Up Any See also e CPkUp Call Pickup on page 35 e DPkUp Directed Call Pickup on page 38 PickG Call Pickup Group Pickup any ringing call to a group of which the extension is a member This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt PickG answers any call currently ringing a group of which the extension is a member User Digital Telephony Advanced Call Call Pick Up Group See also e CPkUp Ca
81. ot be programmed through the phone by the user Pressing gt FwUOf switches the extension s use of forward unconditional off Can also be used in conjunction with FwUOn Forward Unconditional On on page 41 User Digital Telephony Advanced Forward Forward Unconditional Off GrpPg Group Paging This function can be programmed with or without a target extension or group number This function can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt GrpPg key displays that number When gt GrpPg is pressed it will make a paging call to that number If programmed without a target number the number must be dialed after the user presses gt GrpPg User Digital Telephony Emulation Group Paging HdSet Headset Toggle This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed key will then switch the phone between handset and headset operation When on HdSet is shown on a dark background There is no linkage between a programmed HdSet key and the phone s lt gt HEADSET key User Digital Telephony Advanced Miscellaneous Headset Toggle Here Follow Me Here Cancel If another extension has follow me set to this extension switches off the follow me action This function requires the original target extension to be
82. page 51 IP Office 5610 User s Guide Function Keys Page 43 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 44 Function Key Programming Function Keys HoldCW Hold Call Waiting Place the current call on hold and connects any call waiting This function is not supported in the USA This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt HoldCW places the current call on hold and connects any call waiting without any ringing User Digital Telephony Advanced Hold Hold CW Auto Automatic Intercom Connects call to the extension without ringing This function requires entry of an extension number when programmed The target extension must be support handsfree operation This function cannot be programmed through the phone by the user Press gt lAuto connects the call without any ringing at the remote extension If the target extension is busy or not available the call will follow any forwarding or diversion to voicemail set User Digital Telephony Emulation Automatic Intercom ICSeq Set Inside Call Sequence Sets the ringing pattern sequence used for internal calls This function is currently not supported on the 5610 telephone IDial Dial Intercom The same as lAuto Automatic Intercom on page 44 This function cannot be programmed through the phone by the us
83. pper and lower case gt Moves the cursor right one character Moves the cursor left one character gt Clear Delete the whole name gt gt Backspace Delete the character to the left of the cursor lt gt Symbol provides access to the following symbols Period Comma Hyphen Space inserts a space between characters Slash or Apostrophe lt gt Done Saves the speed dial changes lt gt Cancel Return back to the speed dial directory without making any changes 5 When the Name has been entered press lt gt Done Page 16 Speed Dials Using Speed Dials IP Office 5610 User s Guide 40DHB0002USF6G Issue 1 9th February 2005 Using Speed Dials Speed Dials Page 17 6 The Number menu is displayed Enter the required number including any external line access digit 9 say Number 9 e Backspace Clear Symbol Cancel e If you make a mistake use or gt gt to move the cursor to the right of the incorrect character and then use gt Backspace to delete it 7 As you enter Number characters you can use other controls Note The controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered gt Moves the cursor right one character Moves the cursor left one character gt Clear Delete the whole number gt Backspace Delete the charact
84. press and release the ED Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced If the above suggested solutions do not resolve the problem reset or power cycle the phone with your System Administrator s assistance No dial tone Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Contact your System Administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using the O ani ES Up Down Volume keys From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your System Administrator SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries You cannot add an entry to the Speed Dial list Dial button Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry CALL LOG APPLICATION You Cannot dial out after select
85. r soft Function Keys Refer to Function Keys on page 27 for details of the System Feature that can only be allocated to you by your System Administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features on page 55 for details of System Features that you can always access yourself by dialing short codes e g 17 to listen to your VoiceMail messages Page 8 The 5610 Telephone IP Office 5610 User s Guide Overview of the 5610 40DHBO0002USFG Issue 1 9th February 2005 Overview of the 5610 The 5610 Telephone Page 9 Call Appearance Function Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call amp A amp symbol next to a call appearance key indicates an incoming call Pressing the adjacent gt key answers the call and puts any other current call on hold s Connected J Ad symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown Pressing the adjacent gt d key puts the call on hold An H is also shown on the display e On Hold amp AM symbol next to a call appearance key indicate a call on hold Pressing the adjacent gt amp key takes the call off hol
86. r use when forwarding all calls This feature requires the target number to be entered when programmed The number set is shown next to FwdNo This function cannot be programmed through the phone by the user Pressing gt FwdNo set the extension s forwarding number to that specified by the key pressed Also See e FwBOn Forward On Busy On on page 39 e FwUOn Forward Unconditional On on page 41 User Digital Telephony Advanced Forward Forward Number FwdOf Cancel All Forwarding Switch off all call forwarding This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdOf switches off all the extensions call forwarding options It does not delete the forwarding number settings User Digital Telephony Advanced Call Cancel All Forwarding FwNOn Forward On No Answer On Switches the extension to forward on no answer on This function does not required any data to be entered when programmed and cannot be programmed through the phone by the user Pressing gt FwNOn toggles the extension s forward on no answer state When on FwNOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number see FwBNo Forward On Busy Number on page 39 User Digital Telephony Advanced Forward Forward On No Answer On FwNOf Forward On No Answer Off Switches the extension to for
87. rammed This function cannot be programmed through the phone by the user The gt VMRB key switches voicemail ringback for the extension off User Digital Telephony Advanced Voicemail Voicemail Ringback Off VMRB Voicemail Ringback On Switches voicemail ringback for the extension on off This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMRB key toggles voicemail ringback for the extension on off When on VMRB is shown with a 4 symbol and the extension is called when new messages are left in its mailbox User Digital Telephony Advanced Voicemail Voicemail Ringback On VMCol Voicemail Collect Accesses a specified voicemail mailbox to collect or leave messages This function requires entry of the target mailbox name prefixed by either to collect messages or to leave a message If just or is entered then the calling extensions mailbox is assumed This function cannot be programmed through the phone by the user The gt VMCol key appears followed by the mailbox name User Digital Telephony Advanced Voicemail Voicemail Collect IP Office 5610 User s Guide Function Keys Page 53 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Page 54 Function Key Programming Function Keys VMOff Voicemail Off Disables access to the user s voicemail box This function doe
88. rogramming functions against gt and lt i keys User Digital Telephony Emulation Self Administer Page 32 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 33 Apear Appearance Add a display line for call appearances with symbols being displayed for Incoming Calls Connected and On Hold See Call Appearance Keys on page 6 This function does not require any data entered when programmed However it is normal to enter some text such as a b and so on for each call appearance key This function cannot be programmed through the phone by the user User Digital Telephony Emulation Appearance AutCB Automatic Callback Sets a callback when free on busy extensions and callback when next used on unanswered extensions This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key When the called target extension does not answer or is busy pressing gt AutCB sets a Callback on that extension Whilst the callback is set AutCB is shown with a 4 symbol Pressing gt AutCB again cancels the callback Hence when the callback target extension becomes free or is next used pressing UD starts a call to that extension User Digital Telephony Emulation Automatic Callback See also e RBak Canc
89. s can only be retrieved by the extension that put the call on central office hold User Digital Telephony Advanced Call Retrieve Call See also e Hold Hold Call on page 43 Ride Ride Call Unpark a parked call from a specified system park slot This function requires the park slot number to be specified when programmed The slot number is then shown next to gt Ride This function cannot be programmed through the phone by the user Pressing gt Ride unparks any call previously parked into the specified system park slot by the same or another extension User Digital Telephony Advanced Call Ride Cal1 See also e CPark Call Park on page 35 e Park Park on page 46 e Park Call Park to Other Extension on page 46 RngOf Ringer Off Switches the phones audible ringer on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt Admin key The programmed C RngOf key toggles the phones call ringer on off When off RngOf is shown with a 4 symbol User Digital Telephony Emulation Ringer Off See also e CWOn Call Waiting On on page 36 e HfAns Internal Auto Answer on page 42 SAC Send All Calls Switch do not disturb on off This function does not require any data entered when programmed This function can be programmed through the phone by the user using an gt A
90. s not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOff key switches voicemail operation for the extension off User Digital Telephony Advanced Voicemail Voicemail Off VMOn Voicemail On Enables disables access to the user s voicemail box This function does not require any data entered when programmed This function cannot be programmed through the phone by the user The gt VMOn key toggles voicemail operation for the extension on off When voicemail is on VMOn is shown with a 4 symbol User Digital Telephony Advanced Voicemail Voicemail On WUTim Set Wrap Up Time Sets the extension s busy wrap up time to be inserted between calls This function requires the time in seconds to be entered when programmed The value is shown next to WUTim This function cannot be programmed through the phone by the user Pressing gt WUTim sets the extension s busy wrap up time to the indicated number of seconds This time is used to set a delay between ending one call and the next call ringing the extension the waiting call may be indicated on the display however User Digital Telephony Advanced Set Set Wrap Up Time See also e NATim Set No Answer Time on page 45 Page 54 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Introduction System Features Page
91. ser Digital Telephony Advanced Forward Forward On Busy Off FwdH Forward Hunt Group Calls On Switches the extension to forward hunt group calls it receives Note Calls are only forwarded when forward unconditional see CFrwd Call Forwarding All on page 34 or FwUOn Forward Unconditional On on page 41 is also on This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH toggles the feature on off When on FwdH is shown with a 4 symbol Can also be used in conjunction with FwdH Forward Hunt Group Calls Off on page 40 User Digital Telephony Advanced Forward Forward Hunt Group Calls On IP Office 5610 User s Guide Function Keys Page 39 40DHBO0002USFG Issue 1 9th February 2005 Function Key Programming Page 40 Function Key Programming Function Keys FwdH Forward Hunt Group Calls Off Switches the extension to forward unconditional off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwdH switches the extension s use of forward hunt group calls off Can also be used in conjunction with FwdH Forward Hunt Group Calls On on page 39 User Digital Telephony Advanced Forward Forward Hunt Group Calls Off FwdNo Forward Number Sets the extension s forwarding number fo
92. ser s Guide 40DHBO0002USFG Issue 1 9th February 2005 Index Page 63 Index Cont Pickup PRIVY 3 e tabi iaa T MUNG adda ad 47 Call AE LA L 35 DING Cte jist fos scot coon arpas tis cable ias aliadas 38 GROUP TTT 47 MeMbETS sam naa ln canela aaa iria 48 Priority Calling TT 47 POG O 48 OE EA E E E S EE A E Za 48 ETU o i EEA E EEE E AE E EAT 48 RBak comia iso E EE A 49 RE AKERS a aL a a E ciao ETAN 49 RBS ii cle eee 49 RECO A ee 49 Record Gallica E 49 A A 50 Offi O 50 OM A A A A 50 PUIS ot A A 2 s 50 Relais 50 e U sig acc Sele ee al eed ie eed 50 RESUM ie tote nag A ele 50 Resume Callin an oda 50 Retrieve Callos Ae aes 51 RIGGS THEO 51 Ringback CANCE TTT 49 A sleutelnorseseadaaueatendats 49 When TTT 49 Ringback Oth csi cseheccecsset ne ueeeued eTEN ERE RKS 53 Ringback On TTT 53 Ringe Ofic idiota ill ansia 51 O T TT 51 A Peete taae r aa diet NENT ANEN 51 T OAE EE EE EE A tabla 51 Secondary Dial Tone eseese 38 SelEAGMINISS es costes a a ai ea T 32 Send AlCalS 2 2 TT 51 Sequence Qutside Call ia 46 RING DACK aces a ianari ARAA EEEE 49 Server IP s eT e TT laa lidia 25 Set ADS Obra tdi 32 Hunt Group Night Service sse eee ee eee eee 43 Hunt Group Out of Service sss eee eee eee eee 43 Inside Call Sequence see eee eee 44 No Answer Time sese eee eee 45 Outside Call Sequence sse eee eee 46 Ringback Sequence eee eee eee 49 Wrap Up Time sese see eee eee eee 54 Speed RIT 25 SSNS vee Selec eas R 52
93. t is shown next to FWBNo This function cannot be programmed through the phone by the user Pressing gt FwBNo set the extension s forwarding number to that specified by the key pressed User Digital Telephony Advanced Forward Forward On Busy Number See also e FwBOn Forward On Busy On on page 39 e FwNOn Forward On No Answer On on page 40 FwBOn Forward On Busy On Switches the extension to forward on busy on Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOn toggles the extension s forward on busy state and can also be used in conjunction with FwBOf Forward On Busy Off on page 39 When on FwBOn is shown with a 4 symbol When on calls are forwarded to the extension s forward on busy number User Digital Telephony Advanced Forward Forward On Busy On See also e FwBNo Forward On Busy Number on page 39 FwBOf Forward On Busy Off Switches the extension to forward on busy off Used in conjunction with FwBOn Forward On Busy On on page 39 This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwBOf switches the extension s use of forward on busy off U
94. telephone to be sure it is operating correctly e Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested resolutions e Application specific troubleshooting this chart describes problems and solutions specific to a 5610 application Phone Speed Dial Call Log or Web Access e Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Testing your phone This test function enables you to verify that your telephone s lights and display are operating properly Testing the Telephone s Lights and Display 1 With the telephone idle on hook press and release the D Mute button then press the following numbers on the dial pad 8 3 7 8 which stands for TEST e The display should indicate the self test has started If the test is successful the message Self test Passed end displays if the test is not successful the message Self test Failed end displays instead 2 Press to return to the Phone screen s If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Troubleshooting Chart Problem Symptom Suggested Solution Phone does not activate when connected for the first time Unless your System Administrator has already initialized your telephone you may exper
95. tive call 1 Press Conference 2 All held calls are added to the conference To leave a conference call 1 To leave a conference press gt Drop IP Office 5610 User s Guide Basic Call Handling Features Page 13 40DHB0002USFG Issue 1 9th February 2005 Transfer Page 14 Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5610 can store up to 48 personal speed dials accessed by selecting lt gt SpDial on the display Extn290 290 INDeX Jack Recept Add Edit Delete e The speed dials are sorted alphabetically e Pressing the gt or lt o key adjacent to a name dials the speed dial number stored with that name e The gt symbol indicates that there are more pages You can more between pages using the El Page Left and Page Right keys Pressing lt gt Add allows you to add a new speed dial See Adding a New Speed Dial on page 16 You can also press lt gt Edit to display an existing speed dial and edit it s current settings See Editing a Speed Dial on page 15 Note Speed dials can be used for any numbers that can be manually dialed from the extension Where for external calls a dialing prefix is required then that prefix must be part of the speed dial number Page 14 Speed Dials IP Office 5610 User s Guide Overview of Speed Dials 40DHB0002USF6G Issue 1 9th February 2005 Using Speed Dials Speed Dials Page 15 Using Speed Dials Dia
96. ugh the telephone system by your System Administrator If the display slot is not already used the display shows BUTTON PROGRAMMED Press the or B keys until EXIT is shown e Press Z EXIT to end programming or s Press Cont to continue programming other functions If the display slot already has a programmed function the display shows FEATURE ON BUTTON s Press Repla lt 1 to replace that existing function with the one just programmed The display then shows BUTTON PROGRAMMED as above e Press Keep lt j to keep the existing function and forget the function just programmed s Press Delete lt 1 to delete the existing function and forget the function just programmed Page 30 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 31 Function Key Features This section lists the features that can be programmed against E gt and lt Function Keys Both the shorthand and longhand names are shown The shorthand name is the name that is displayed next to the programmed key along with any data programmed for the feature Those functions marked with a or an can be programmed by the 2420 user This programming requires the phone to already have a soft key assigned to the Admin for functions and or to Admin for functions See Function Key Programming on page 28 for lists of Admin and Admin functions
97. ward on no answer off This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing gt FwNOf switches the extension s use of forward on no answer off Can also be used in conjunction with FWNOn Forward On No Answer On on page 40 User Digital Telephony Advanced Forward Forward On No Answer Off Page 40 Function Keys IP Office 5610 User s Guide Function Key Programming 40DHB0002USFG Issue 1 9th February 2005 Function Key Programming Function Keys Page 41 FwUOn Forward Unconditional On Switches the extension to forward all its calls except hunt group calls Note When Call Appearance keys have been allocated all the call appearance lines must be in use before this function becomes active This function does not required any data to be entered when programmed This function cannot be programmed through the phone by the user Pressing E gt FwUOn toggles the extensions forward on busy state When on FwUOn is shown with a 4 symbol and the display includes a D When on calls are forwarded to the extension s forward number see FwBNo Forward On Busy Number on page 39 User Digital Telephony Advanced Forward Forward Unconditional On FwUOf Forward Unconditional Off Switches the extension s forward unconditional off This function does not required any data to be entered when programmed This function cann
98. xtension becomes free or is next used Ring Back to and the number appears on the phone that set the callback Pressing ED answers the ringback and starts a call to the callback target User Digital Telephony Advanced Miscellaneous Ringback When Free See also e AutCB Automatic Callback on page 33 RBak Cancel Ringback When Free Cancels any set ringback when free function This function does not require any data entered when programmed This function cannot be programmed through the phone by the user Pressing gt RBak switches off any set ring back when free If the ringback was set using a gt AutCB key that key will still appear with a 4 symbol that can be cancelled by pressing the gt AutCB key again User Digital Telephony Advanced Miscellaneous Cancel Ringback When Free RBSeq Set Ringback Sequence Sets the ringing pattern sequence used for voicemail and ringback calls This function is currently not supported on the 5610 telephone Recor Call Record Records the current call at the specified target extension This function requires entry of a target extension number when programmed This function cannot be programmed through the phone by the user When F gt Recor is pressed the target extensions current call is recorded into their voicemail mailbox Note This function requires Voicemail Pro to be installed If advice of call recording is enabled the call parties will
99. ys DPkUp Directed Call Pickup Answer a call currently ringing at a specified user or group This function can be programmed with or without a a the target extension or group number This function can be programmed through the phone by the user using an gt Admin key If programmed with a target number the gt DPkUp key displays that number When a call is ringing at that extension or group press gt DPkUp to answer pick up that call If programmed without a target number pressing gt DPkUp allows the user to enter the target number for that pickup attempt User Digital Telephony Emulation Directed Call Pickup Drop Drop Clears a current calls This function does not require any data entered when programmed This function can be programmed through the phone by the user using an E gt Admin key For a call in progress pressing C Drop disconnects the caller When drop is used silence is returned to the user rather than dial tone This is intended operation reflecting that Drop is mainly used by call center headset users User Digital Telephony Emulation Drop DTone Secondary Dial Tone Return secondary dial tone to the user This function is currently not supported on the 5610 telephone Emrgy Dial Emergency Dials a specified number regardless of any call barring applied to the user This function requires entry of a number to dial when programmed That number is th

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