Avaya InTouch BCM Rls 6.0 User's Manual
Contents
1. 38 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 3 You can include a contact by clicking into the box on the left of the entry Add contacts to InTouch Show contacts from the Search Phone directory BCM E Check the contacts you wish to appear in the InTouch W Dave 321 IM Grace 234 IM Helen 228 A Jimmi 230 John 225 rR 233 Paul 229 Pieter 236 Saul 235 Sue 231 4 As you tick each contact your client window will reflect the additions AVAYA InTouch Search Missedicalls OOOO Adem O Add contacts to InTouch Check the contacts you wish to appear in the InTouch panel Fnme Contacts A Dave 321 IM Grace 234 IM Helen 228 A Jimmi 230 John 225 Lola 233 Paul 229 Pieter 236 Saul 235 C Sue 231 NN40011 051 Issue 1 2 BCM Rls 6 0 39 InTouch 5 To add contacts from another source for example your MSN address book select this from the drop down menu Add contacts to InTouch x Check the contacts you wil Phone directory BCM panel MSN directory CRM Queues 6 Once selected the address book for that source will be displayed Select any contacts by placing a tick next to them Add contacts to InTouch x MSN directory Check the contacts you wish to appear in the InTouch serskine 000 hotmail com R 7 These will be added to the client window as you select them2. 2 Camtasia Studio 6 A Acrobat_com A Canon Printer Uninstaller Adobe Reader 9 F Canon Utilities A Audacity E Citrix 2 ClarifyCRM12 0 Computer Associates 3 Dia 2 FileZilla FTP Client d b b b b b b b b b b b b b b b b b b b b b b b b b b b b b b b b b r fa Ye Favorites MIE Macromedia 2 Microsoft ASP NET 2 0 AJAX Extensions Eg Documents 4 an Microsoft Office e Settings gt Microsoft Office Live Meeting 2007 2 Microsoft SQL Server 2005 amp aik i fan Mozilla Firefox te Help and Support an ji Run or Guin 2 Quote Tool BC 4 Log Off Paul F Real c d 5 shutdown M aaa fan SharePoint 3455 A Start 2 Interne 3 Window FB SMC 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager NN40011 051 Issue 1 2 BCM RIs 6 0 9 InTouch 3 You will be presented with the Element Manager interface A Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help anil Cut S Copy E3 Paste E web Page af Validate Device Sy Connect rad Delete i 10 1 1 66 fy 200 30 30 30 73 7 900 30 30 51 4 BCM Chester iy 200 30 30 77 iy TEST BCM50 R6 iy 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View
3. 4 To demote a contact back to the normal list again right click on the entry and select the Make this a normal contact option Lola 233 Sad Phone 233 Outlook Schedule Call 233 Organize Make this a normal contact m L L pd om ee cait Lontact L Remove contact from InTouch NN40011 051 Issue 1 2 BCM RIs 6 0 43 InTouch Outlook Calendar Mining Mining is a term used to depict the applications ability to review read contacts calendar entries and display a status according to the availability of a Prime contact Different types of status icons are displayed for these contacts to show whether a person is e Available has no calendar entries showing at the current time e Busy has a current calendar entry that is active e Out of Office the calendar currently shows this person as unavailable The following details the respective icons used to depict the status of a Prime Contacts based upon their Outlook calendar availability current calender LInavallablef Gut ot activity Black icon IS shown regardless of the telephony state Information Unavailable Note This is performed on Prime Contact entries only normal contacts will not be applicable to calendar mining 44005 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch The Call Window The call window appears whenever you make or receive a call Depending on the contacts capabilities certain functions may be a
4. Once LAN CTE is configured within Element Manager and the LAN CTE application installed on the PC you can begin the InTouch installation Please visit www avaya com to download the InTouch installation files Note It is possible for an administrator to offer a pre configured installation procedure which would reduce the installation time for large number of installs Refer to the InTouch Administrator Installation section of this guide for instructions of how to create the pre configuration file 24 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 1 For this scenario we will begin the installation process by double clicking on the InTouch_ setup icon contained within the location you downloaded extracted the file to InTouch_setup A InTouch A Yo Yy a 2 You will be presented with the Welcome screen Click Next to continue Welcome to the InTouch Setup Wizard This will install InTouch 1 1 1 1 7 0 onto your computer You should close Microsoft Outlook tt is also recommended you close any other applications before continuing Click Next to continue or Cancel to exit Setup Intouch NN40011 051 Issue 1 2 BCM Rls 6 0 25 InTouch 3 Accept the Licence agreement by clicking into the relevant field and click Next to continue Please read the following agreement carefully You must accept the tems of this agreement before continuing with the installation AVATA SOFTWARE LICENSE FOR HERITAGE NORTEL NETWORKS PRO
5. if required Lan CTE Client file The Microsoft NET 3 5 Service pack 1 file The SettingsMain XML file InTouch Installation Steps Once the files are all centrally located on your network you can easily install them onto the local user machines To do this correctly please follow the steps below in numerical order as depicted 1 Create LAN CTE associations between PC s and DN s refer to the Creating a LAN CTE Client Privilege in Element Manager section of this guide 2 Install the LAN CTE client refer to the Installing LAN CTE Software on the Client PC section of this guide for more information 3 Install the Microsoft Net 3 5 application downloaded from the Microsoft web site 52 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 4 Install the InTouch application refer to the Installing the InTouch Application section of this guide 5 Test the application by opening Outlook adding any additional information as necessary For more information on this please refer to the Starting InTouch for the First Time section of this guide 6 Installed this way InTouch will not present the configuration error message when installing as shown in the Installing the InTouch Application section of this guide Ready to Install Setup is now ready to begin installing InTouch on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Your Administrator has
6. 6 0 InTouch 3 And finally the Client Privileges tab Task Navigation Panel ef Welcome Status and Clients Client Privileges f virtual Terminals BI System Clents RI Administrator Access H E Resources Fl Telephony H E Data Services Ee Applications Voice Messaging Contact C MeetMe Conferencing 9 MB Music E e Advanced Paging Producti Machine Name steyveelaptop 4 Tocreate a new Client Privilege click on the Add button Task Navigation Panel Configuration A dministratior Welcome Status and Clients Client Privileges virtual a Hy System e RI Administrator Access H E Resources H E Telephony H E Data Services Ee Applications Voice Messaging Contact C MeetMe Conferencing 9 Music H E Advanced Paging Producti Machine Name steveelaptop Delete an 5 This will open the new entry window add cient E Identifier type ay E a WE aaea Identifier OF NN40011 051 Issue 1 2 BCM Rls 6 0 13 InTouch 6 Use the drop down menu to select what Identifier you would like to use Identifier type Dormain User Account x Identifier MEEUW NEE aa Identifier Type Options rr _ __ ___ Domain User Account Enter your network domain name e g Bob Smith compan com bobsmith_ desktop 10 1 1 10 7 Once selected enter the relevant details in the Identifier field xi Identifier type Doma
7. CallPilot Unified Messaging Personal Call Manager LAN CTE Client 2050 IP Softphone Mobile Voice Client 2050 Documentation 10 Click the Download LAN CTE Client link User LAN CTE Client Applications J Foro e cki g fo r User Applications k i i a Mailbox Manager Desktop Assistant Pro Download LAN CTE Client CallPilot Unified Messaging amp See Important Notes Below Personal Call Manager MG LAN CTE Client is one ofthe basic software components ofthe 2050 IP Softphone BCM Computer Telephony Integration CTI products 2050 Mobile Voice Client LAN CTE Client provides an interface between your computer your telephone and BCM With LAN CTE Client you can operate CTE Computer Telephony Engine and TAP applications from your PC An example of a TAPI application is Personal Call Manager Documentation A keycode is required on the BOCM in order to be able to use this application Click here to connectto the Avaya Keycode Retrieval System LAN CTE Client may be run on the following operating systems Windows XF Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit NN40011 051 Issue 1 2 BCM Rls 6 0 19 InTouch 11 Select the Run button File Download Security Warning 20 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 13 The Install Shield screen will appear Click Next Avaya LAN CTE Client InstallShield Wizard Avaya LAN CTE Client v CT
8. Network Session Tools Help fp Exit ye Cut G Copy WB Faste WebPage f Validate Device Ey connect X Dette El 3 Network Elements 10 1 1 2 ae 10 1 1 66 IP Address 200 30 30 80 Sy 200 30 30 30 73 User ID nnadmin a 200 30 30 51 a BCM Chester Connection Information Password System Name BCMS0b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 10 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 6 A warning screen will appear read the warning and click OK Tc x WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network Unauthorized use of authorized users this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored Within the computer system or network Users should have no expectation of privacy as to any communication on or information File Edit View Network Session Tools Help Pa X cut Gs
9. Prime Contacts Dave 321 4 Grace 234 Helen 228 Jimmi 230 serskine 000 hotmail com 8 To use the search facility start typing the name of the contact you are looking for and InTouch will present you with any matches Add contacts to InTouch x Global Address List Y Check the contacts you wish to appear in the InTouch gt Alex Samson Alison Phillips 40 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 9 Your contact list can be compiled of Outlook Personal Skype and MSN Messenger contacts Any associated Presence or Status updates are also displayed via the client window AVAYA InTouch Mager calla Add Contacts Pime Cantoats Allan Davis Drite Nikitin Glenn Fisher Lauren Woods Morgan Reed l Michael Terry l Scott Tyson Trevor Jones MSN Messenger Presence Status Skype Presence Status Outlook Teleporiny Presences Status Note If a contact has multiple communication methods e g MSN Messenger and Skype all associated presence or status updates will be displayed next to that contact entry see below I Scott Tyson A Gi Note To see what the status icons mean for any of the applications hover your mouse pointer over the icon to see a description Paul 5 serskine2000 hotmail com 5 x NN40011 051 Issue 1 2 BCM Rls 6 0 41 InTouch Prime Contacts Prime contacts are essentially normal cont
10. can open Outlook and test the installation If you have a single DN registered to you on the BCM InTouch will automatically start with those telephony details Jal aapa Type a question for help 4 InTouch Instant Message i dule a call Forward to Voicemail Forward To Clear 5 ajj a 3y Date Newest ontop 5 aj Deleted Items 47 LA Drafts 3 3 Inbox Public Folders Folder Sizes bA Messag A Please see info Data File Management attached Please can you make sure that he understands what is required Enter number WA TH en lf you do not have a DN registered on the BCM or InTouch cannot find any telephony details for you it will display the following error 30 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch You may need a LAN CTE Client Privilege entering on the BCM please refer to the Creating a LAN CTE Client Privilege in Element Manager section of this guide for more information Multiple DN Numbers lf you have several registered DN numbers on the BCM InTouch will present you with a list at startup The user must select the primary telephone number for InTouch to use for telephony services Telephone extension for InTouch Please provide your telephone number 25 O we 1 Click on the drop down arrow and select the number you wish to use for the InTouch client 2 Click on the OK button to save the details This is the DN that InT
11. key features of InTouch e One touch interaction between Email BCM Telephony Outlook Calendar and Instant Messaging Integrates with MSN Messenger and Skype applications Simplifies multiple communication methods Create a singular contact list from various address books View availability with Outlook calendar mining for Prime Contacts Prerequisites Before commencing installation please ensure that the following criteria is met e LAN CTE must be installed on each computer that will use the InTouch application refer to the Installing LAN CTE Software on the Client PC section of this guide for more information Also a LAN CTE Client Privilege should be configured for each computer using InTouch refer to the Creating a LAN CTE Client Privilege in Element Manager section of this guide e Microsoft Net framework 3 5 service pack 1 must also be installed e Each user has a registered DN and Email account on the Exchange server e You have purchased enough LAN CTE and InTouch licences to meet demand Feature licenses Status lt ACTIVE Fax on Demand te Expiry Date ACTIVE Fax Suite ACTIVE VPIM AMIS ACTIVE Q 51G ACTIVE MCDN DPNSS LANCTE Seat VoIP GW Trunks khak A T e N _ eet ie Set ae Tue na z cee sil sf oe ia im gi ACTIVE CANCTE Virtual Terminal 7 ee AT akik ai In Touch gi a I m 6 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch PC Hardware amp Softw
12. not provided default settings for In Touch You will need to provide InTouch with some basic information within Outlook s a in See Outlook Tools gt Options gt ln Touch MSN is installed MSN presence will be available Skype is not installed Skype presence will not be available Note It is not a requirement to have BCM DN numbers populated in an active directory accessible from the Global Address Book but this would enhance the overall user experience Note It is not advisable to perform the InTouch installation on a computer connected to the network location that contains your installation files via a VPN connection NN40011 051 Issue 1 2 BCM Rls 6 0 53 InTouch Troubleshooting For general troubleshooting tips please refer to the InTouch Administration Guide For support purposes this section will demonstrate how to generate a diagnostic text file that may be used to help diagnose system related problems Generating a Diagnostics File The Diagnostics tool is located in the About section of the application To access it please follow the procedure below 1 Click on the About InTouch icon at the bottom of the client window located next to the Help icon 4 Sue 231 1 Avaya InTouch 1 1 1 1770 2009 AdvaTel Pty Ltd AVAYA Portions Copyright 2004 2006 Skype Limited Copyright 2008 Jul Mar Technology Copyright 2009 Microsoft Corporation All nghts reserved All trademar
13. AVAYA BCM Ris 6 0 InTouch Task Based Guide InTouch Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availabi
14. Copy Paste Web Fage ya Validate Device M Disconnect Refresh my Auto retresh E E Network Elements Configuration Administration ig 10 112 y 10 1 1 66 p 200 30 30 30 73 Veen Fi System Fi Administrator Access Account Notifications 4 200 30 30 51 E E Resources BCM Chester nge ngingah 1 49 Telephony M ali BIMO Data Services Applications User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 NN40011 051 Issue 1 2 BCM Rls 6 0 11 InTouch Creating the LAN CTE Entry 1 Once you have accessed the Element Manager application click on the Applications Folder Task Navigation Panel ei Welcome H E System H E Administrator Access H E Resources E MS Appian T Voice Messaging Contact C MeetMe Conferencing LAN CTE Music AES Advanced Paging Producti 2 Next click on the LAN CTE option Task Navigation Panel z 7 LAM CTE Configuration Administration EE Status and Clients Client Privileges Virtual Terminals AED System ee HE Administrator Access EE Resources Number of active LAN CTE desktops 1 Fi Telephony Allow LAN CTE desktop clients e H 0 Data Services Applications Registered Clients 9 Voice Messaging Contact C License Start Time of MeetMe Conferencing 200 30 30 82 NoDNS 2009 11 30 11 02 o T i Music Ae Advanced Paging Producti 12 NN40011 051 Issue 1 2 BCM Rls
15. DUCTS vg I THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOU THE END USER CUSTOMER AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTEL OR AVAYA LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE N NORTEL NETWORKS PRODUCTS WHETHER HAVING A NORTEL OR AVAYA T accept the agreement do not accept the agreement 4 Specify your desired installation location the default location will be populated Once complete click Next to proceed Select Destination Location Where should InTouch be installed A Setup will install InTouch into the following folder To continue click Next F you would like to select a diferent folder click Bro 26 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 5 Select your desired language the default is English United States and click Next Select the Language for In Touch Please select the language you want the software to use by default 6 The application checks for any Skype and or MSN Messenger installations it also checks for your registered DN before providing you with a summary Click Install to begin Setup is now ready to begin installing InTouch on your computer Click Install to continue with the installation or click Back if you
16. E 7 5 1 02 4 The InstallShield Wizard will install Avaya LAN CTE Client on your computer To continue click Next Cancel 14 The Software License screen will appear Select the accept the terms of the license agreement radio button Then click Next Avaya LAN CTE Client InstallShield Wizard License Agreement Please read the following license agreement carefully Ayala THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOU THE END USER CUSTOMER AND Avava INC OR THE APPLICABLE Avaya AFFILIATE DAVAYA GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTEL OF Avava LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETWORKS PRODUCTS WHETHER HAVING A NORTEL OF AyATA LOGO AND SOFTWARE UPGRADES ACQUIRED BY YOU FROM AN AWAYA AUTHORIZED RESELLER RESELLER IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWARE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE RESELLER FROM WHOM OL PURCHASED IT WITHIN THIRTY 30 DAYS OF PURCHASE TO OBTAIN A CREDIT FOR THE FULL PURCHASE PRICE Subject to the terms of this License Avaya grants to Customer a personal non exclusive licenze a to Use as defined below a copy of the Licensed Software in accordance with the Usage Level as defined below and b to use the associated documentation solely in support of authorized Use of the Licensed Sof
17. SER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to
18. This opens the Configuration Manager window Enter any required details as defined below InTouch Pre configuration Wizard x Specify the default configuration you wish InTouch to be installed with and sawe it When the Settingan sml file you have saved Is included in the same directory as the InTouch installer it will be used as the default configuration Enter the group voicemail DN f applicable ay Voicemail DM i BCH IP Address i 92 168 10 25 Telephony Enter the F address of the BCM w Override location for Phone and Modem Dialing Aules Country United Kingdom External dial digit E Area code o1 244 Use these sections to define your w Enable Intra comparny dialing Country of o ngin gt Any external dial digit gt Local area code T Intra compary number length 7 meom T gt Intra company dialing length and prefix Click to export the Export Settingsh ain smi file settingsmain xml file NN40011 051 Issue 1 2 BCM Rls 6 0 51 InTouch 8 Next specify the central network location defined previously to export your settings file to Click on Save hm oi Save in IG InTouch 5 ee ir My Recent Documents Desktop My Documents i My Computer y My Network File name Places save as type XML files xml Cancel 9 Your central network location should now contain The It Touch setup file The InTouch Configuration Manager file
19. acts that have been promoted within the client window Prime contacts appear with a different background colour to normal contacts white and are always shown at the top of the list This makes your frequently used contacts easily accessible without the need to search AVAYA InTouch Pime Contacts Dave 321 Grace 234 Helen 228 Mr Steven Smith Paul Pieter 236 Jimmi 230 John 275 Lola 233 a a Paul 226 m Paul 225 Saul 235 Promoting a Contact Promoting a contact adds that contact to the Prime Contacts list 1 To promote a regular contact to the Prime Contacts list right click on any entry John 225 F Phone 233 Outlook Schedule Call 233 Organize SH Make this a prime contact p Poa oo T Le i L A LI Lio Remove contact from InTouch 42 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 2 Next click on the Make this a prime contact option John 225 Lola 233 BCM l ar Phone 233 Outlook Schedule Call 233 Organize Make this a prime contact me gi L kyk le yen Pome COT LON tact Le i L Remove contact from InTouch 3 Your newly promoted Prime Contact will now be displayed at the top of the client window Prime Contacts Dave 321 Grace 234 Helen 228 BRR d E Lola 233 Mr Steven Smith
20. are Requirements The hardware and software requirements for the InTouch application are listed below Operating System e Windows XP Professional SP3 e Windows Vista SP2 Business Ultimate or Enterprise editions 32 64 bit e Windows 7 Professional Enterprise and Ultimate editions 32 64 bit Microsoft NET Framework e Framework 3 5 Service Pack 1 at the time of writing this can be obtained from http www microsoft com net Download aspx Microsoft Outlook e 2002 XP e 2003 e 2007 Microsoft Exchange e 2000 e 2003 Minimum Skype Version optional e 3 8 0 188 Minimum MSN Version optional e 14 0 BCM Software Version minimum e BCM 50 Release 5 0 e BCM 450 Release 5 0 Windows Installer Version e Windows Installer 3 1 Minimum Hardware Requirements e 1 GHz 32 bit x86 or 64 bit x64 processor e 1GBof system memory e At least 20 MB of available space for installation and an additional 10 MB of available space for configuration and any cached contact data e A Network Connection with a speed of 10Mb s minimum Note The space needed on your computers hard drive will vary depending on the amount of contacts stored within the InTouch application NN40011 051 Issue 1 2 BCM RIs 6 0 7 InTouch Flowchart Use the following flowchart to guide you through installation and functionality of the InTouch application Ensure your computer meets the required specification Refer to the Prerequisites amp PC Hard
21. ctivated for use All available functions are listed below 2 danta iki vt 04 30 Call Window Functions Attribute Description Answer Answers an incoming call Skype Only available if the contact is running Skype This button initiates a Skype chat session MSN Only available if the contact is running me MSN Messenger This button initiates a MSN Messenger chat session Only available if the contact has an associated Email address This button generates a new Email message holds a currently held call Call Back Only available if the CLID is available This button creates a new calendar entry in Outlook as a call back reminder Disconnects the current call Making a Call There are three different ways to initiate a call from within the InTouch client The first way is to simply enter a telephone number into the Enter Number field near the bottom of the screen and click Dial kd Dial WR NN40011 051 Issue 1 2 BCM Rls 6 0 45 InTouch The next method utilising contact entries is to click on the symbol next to a contacts name i Jimmi 230 Jimmi 230 Phone 230 230 This expands the view to show any contact details for that entry including internal or external telephone numbers and Email addresses To call one of these numbers double click on the entry The final method is to right click on a contact entry Mr Stev
22. e een aa nan thw danang Tapa ga a eag seis 38 PEIN CSG OLA CIS axe dae ate cesta lesen fate E al a daa al aaa al aa 42 Promoing a GONG aaa ae AE a ANG aa ANE aan AGA aaa a aana ane hres 42 Outlook Calendar MINING sana asa aaa a aan as aaa NE eater E ga Gg aa a a a a GE aaa 44 SG AU WY WOW is saa aa anan a abg a kg a naa na ak ga aaa gank aa 45 Making a talk sange aa aa ga a ag Ag ag EN a EE EN a EE a E a a aa Ka Ba ag Aga 45 Viewing Missed Calls iii aaa aaa a agan aa A ag aa aa dae 47 InTouch Presence Status updates saene a eaaa anaa aane anaa een eaaa 49 Additional INfOrmatiOn cccecsscssseseeeseeesensenseeeeeeeenes 50 InTouch Administrator Installation 50 Pre Installation Steps ccccccccssesceeeceesseceeeceeeeeeeeeseeaeeeesseeeaeceeesseaeeessssaaeeeess 50 InTouch Installation Steps cccecccccecssseeceeeceeeeeeeesseeeeeeseeeaeeeeesaeaeeesessaaeeeees 52 4 NN4001 1 051 Issue 1 2 BCM RIs 6 0 Troubleshooting InTouch Generating a Diagnostics FE ssns RA Avaya Documentation LINKS ccccceeeeeeeeeeeeeeeeeeeeeeeenes NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch InTouch Overview InTouch is a new application that runs within Microsoft Outlook on your Windows based PC It integrates Email Instant Messaging through Skype and or MSN Messenger BCM Telephony Features and Calendar Management in a powerful yet intuitive software portal Features of InTouch Listed below are some of the
23. earance of messages and the way they are handled a E mail Options Calendar Customize the appearance of the Calendar MW Default reminder 15 minutes Calendar Options Change the appearance of tasks Reminder time 08 00 Task Options Contacts ba Change default settings for contact and journal Contact Options Journal Options 4 You are now presented with the InTouch Options screen 2x Preferences Mail Setup Mail Format Spelling Security Other Delegates InTouch Options General if ExtendedLogging Language English United States a Configures the parameters to use for BCM operations Extension Voicemail Number Set Forward Targets Intra Company dialling Enable Intra Company Dialling Intra Company number length 4 Intra Company dialling prefix NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch InTouch Options Screen Attribute Extended Logging This option enables extended logging of InTouch messages for any BCM call related features Voicemail Number The number any forwarded calls would be directed to for Voicemail The Voicemail DN can be found by entering Feature 985 on any telephone with a display Set Forward Targets Allows you to enter any forwarding names numbers that can be selected from a drop down list within Outlook Enable Intra Company Dialling Enables or disables intra company dialling Intra Company Number Length Phone
24. en Smith P Mr Steven Smith BCM Business 9 0 1614 539980 Home 9 0 1622 334229 Outlook Schedule Call 90 1614 539980 Schedule Call 90 1622 334229 Organize SH Make this a prime contact Edit Contact Remove contact from InTouch 46 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch Then click on any phone number to initiate a call Mr Steven Smith Paul Mr Steven Smith oS Business 90 1614 539980 Home 90 1622 394229 Schedule Call 90 1614 539980 Schedule Call 90 1622 334229 Make this a prime contact Enter number Edit Contact Remove contact from InTouch Viewing Missed Calls The second button at the top of the client window is Missed Calls When you click on this your viewing window will display the Missed Calls panel To return to the Contact list click on the Contacts button at the top of the client window NN40011 051 Issue 1 2 BCM Rls 6 0 47 InTouch Should you miss any calls whilst the application is running the button changes colour to notify you showing the total number of calls that have been unanswered Pnme Contacts The Missed Call list will display the telephone number s along with the date and time of the call If possible the name of the person calling will be displayed if they are a contact from within your list Missed Calls e Morgen Reed Today at 15 58 i Morgan Reed Today at 15 49 Mergen Pati Today at 14 49 lel Morgan Reed T
25. in User Account gt Identifier Bob 5mith company com OK Cancel 8 Then click the OK button to save the settings Add Client Identifier type Domain User Account 9 Your newly created entry will be displayed in the Clients list LAN CTE Status and Clients Client Privileges Virtual Terminals Clients Identifier Type 4 Identifier Domain User Account Bob Smith coamp Machine Name steveelaptop 1400 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 10 Next click on the Add button at the bottom of the Authorized to Control the Following DN s box LAN CTE Status and Clients Client Privileges virtual Terminals Clients Delete 11 Enter the DN associated for this entry this can be repeated if multiple DN s are necessary Add Controlled DN NN40011 051 Issue 1 2 BCM Rls 6 0 15 InTouch 13 You have now successfully associated the Desktop User to the relevant DN s LAN CTE Status and Clients Client Privileges Virtual Terminals Clients Identifier Type Identifier Domain User Account Bob Smith comp ne Modify Add Delete Details For Client Bob Smith company com Authorized to Control the Following DNs Delete 14 Now install the LAN CTE application on the required PC Refer to the Installing LAN CTE Software on the Client PC section of this guide Note You should repeat this process for all co
26. is a two part process first completed by the administrator following the pre installation steps then by either user or administrator installing the required applications locally from a published location on your network Note This task is not a requirement but will make the rollout process quicker for system administrators tasked with many installations These tasks are in addition to the prerequisites set out at the beginning of this guide Pre Installation Steps 1 Ensure that the contact information for each user is correct and contains the users DN and email address information a mobile telephone number is optional E Lee Davis eJ General Organization Phone Notes Member Of E mail Addresses Phone numbers Busness a Business 2 Home 2 Fax Mob e 07856995624 Assstant Pager aa Add to Contacts ox Cane 2 Download the InTouch administrator setup files from www avaya com 3 Download the LAN CTE client installer from your BCM refer to the Installing LAN CTE Software on the Client PC section of this guide 4 Download the Net framework 3 5 service pack 1 from http www microsoft com net Download aspx 5 Place all installer files in a central location on your network that is accessible for installation purposes 50 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 6 Run the InTouch Configuration Manager application by double clicking on it 7
27. ks are property of their respective owners AVATA SOFTWARE LICENSE FOR HERITAGE NORTEL NETWORKS PRODUCTS v 8 A Avaya y THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOU Intouch THE END USER CUSTOMER AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTELOR AVAYA LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETWORKS PRODUCTS WHETHER HAVING A NORTEL OR AVAYA LOGO AND SOFTWARE UPGRADES ACQUIRED BY YOU FROM AN AVAYA AUTHORIZED RESELLER RESELLER IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWARE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE RESELLER FROM OK Warming This computer program is protected by copyright law and international treaties O XK Unauthorized reproduction or distribution of this program or any portion of it may result in severe Di i civil and criminal penalties and will be prosecuted to the maximum extent possible under the law Diagnostics 54 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 3 This will present you with a snapshot view of the related components utilised by the application as applicable and will provide the version and status of those elemenis Version Status APICTE 4 7 01 4 4 BOM Pending Windows Live Messenger 14 0 8089 0726 Offline Outlook 10 0 0 6836 Offline Skype Ap
28. lity of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END U
29. mputers that require the InTouch application Installing LAN CTE Software on the Client PC 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt gt Navigation Canceled Windows Internet Explorer ey Kane T E http 200 30 30 80 _ h e _ as _ 2 Click on Go or press Return on your keyboard 16 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this fp Exit Y cut Gs Copy WB Paste WebPage Validate Device Sy Connect Connection Information twork Elements 10 L 1 2 10 1 1 66 200 30 30 30 73 200 30 30 51 e BCM Chester Password 200 30 30 77 IP Address 200 30 30 80 Inventory Information System Name BCM50b 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage More information 4 Accept any further security messages that you may get presented with Security Information x This page contains both secure and nonsecure tems Do you want to display the nonsecure items Yes m _ More NN40011 051 Is
30. not Disturb Address e Outlook Sho D a Te Subje Sent Vv Size RIL Archive Folders There are no items to show in this view I Outlook Today Mailbox Steve ett Calendar SE Contacts a Deleted Items View missed calls search existing or add new contacts to be displayed within the client window Prime Contacts Calendar NA Af Sent Items Contacts rel 4 Marketing BI Sales E ES Service E Af Workplace E Public Folders P oy Microsoft CRM a Deleted Items Deleted Items Access the Help file or version information and Diagnostics tool with these icons Note Skype and MSN Messenger status information will they are installed and active on your computer or the computer of any contacts you have in your list 36 These icons show the Status of your desktop communications les BCM Telephony Status E Outlook Status _ a Skype Status MSN Messenger Status Contacts search results or missed calls are displayed In this area You can make a telephone call by entering the number and clicking on Dial only be shown if NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch The InTouch Outlook Toolbar InTouch also installs a toolbar within the Outlook client offering single click functionality for various features The displayed options may vary depending on which version of Outlook you have installed and the contact information held for the person yo
31. numbers with fewer digits than the specified length are dialed as internal numbers Phone numbers that match the specified length are dialed with the intra company prefix The entered number length must be longer than internal extensions Intra Company Dialling Prefix Phone numbers that match the specified length as mentioned above are dialed with this prefix 34 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 5 Once you have entered the required information click on OK to save the settings 6 Your InTouch details are now stored for future use NN40011 051 Issue 1 2 BCM Rls 6 0 35 InTouch The InTouch Interface The interface is displayed within Outlook and cannot be resized or removed without uninstalling or disabling the application The InTouch panel will be blank at first but can be configured to display any contacts from multiple locations this is discussed later in this guide Here is an overview of the interface w Drafts Microsoft Outlook l x File Edit View Favorites Tools Actions CRM Help Type a question for help iNew Bp GeRenly Reply to Al Y Forward Send Receive Kp Find Sai Type a contact to find a J lt iijcrm A A gt A 7 ea H New Record Trackin CRM La Advanced Find i G lt a Back o gt h KI g Sent To JS aA InTouch Call Instant Message Email Schedule a call Forward to Voicemail Forward To Clear Call Forward Do
32. oday at 14 48 Michael Terry Friday at 10 13 By right clicking on an entry you will see any other information held for that contact for example an Email address or mobile phone number Mr Steven Smith BTM ur Business 90 1614 539980 Home 90 1622 334229 Outlook Schedule Call 93 0 1614 539980 Schedule Call 90 1622 334229 Business 484161539980 Home 44 1622 534229 Organize oe Make this a prime contact Edit Contact Remove contact from InTouch 48 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch InTouch Presence Status updates Not including Prime Contacts MSN Messenger and Skype as they have their own presence states and icons normal contacts within InTouch have their own telephony status symbols that are displayed within the client application There are 4 status icons that may be displayed to show BCM Telephony states within the InTouch application Information Unavailable idie e Busy On Call Call Waiting Ringing Do Not Disturb Note The Information Unavailable status may be encountered at system start up when InTouch is querying the BCM telephony lines or when a soft phone is not running connected to the BCM NN40011 051 Issue 1 2 BCM Rls 6 0 49 InTouch Additional Information InTouch Administrator Installation system administrators may require a process to roll out the InTouch application to multiple desktop machines in a short period of time This
33. ouch will use automatically at startup Telephone extension for InTouch Please provide your telephone number 3 If the administrator changes the BCM DN list whilst the InTouch client is running the user will receive the following message Telephone extension for InTouch Permissions for your extension have changed please choose another telephone number NN40011 051 Issue 1 2 BCM RIs 6 0 31 InTouch 4 The user will be prompted to select another DN number for the InTouch client to use for its telephony services Accessing the InTouch Options screen You may need to access the InTouch options screen perhaps to enter or change some of your telephony details This is accessible from within the Outlook application 32 First go to the Tools menu in Outlook Inbox Microsoft Outlook gt File Edit View Favorites Tools new BBS X Ge endiReceive Bi Find iii CRM 3 E E E Customize ii _34 Advanced Find oo lt p Back o gt ia A n Paul Sharp Call Instant Message 7 Email Schedule a call Forward to Voicemail Forw gt amp Inbox 2 Then click on Options fa Empty Deleted Items Folder Customize Options NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 3 Next click on the InTouch Options tab ax Other Delegates InTouch Options Preferences Mail Setup Mail Format qa Spelling E mail ae Change the app
34. plication 4 1 0 179 wra if 4 lf you require a more detailed report you can generate a text file that contains information such as What processes are running on the computer Installed DLL files and locations Software names and versions Build information of the computer Click on the Export option to begin the process Software Version AFI Status LANTE APECTE 7 4 1 01 4 4 BCh Functional Windows Live Messenger 14 00 8089 0726 Functional Outlook 10 0 0 6636 line Functional Skype Application 4 4 0 479 Wura fine Functional NN40011 051 Issue 1 2 BCM Rls 6 0 55 InTouch 5 Name the file and select a location where you would like it to be stored then click on OK Save As AES Save in E Desktop o d e Er My Documents My Computer i My Network Places Dial by Name JFMFM Local work My Recent Documents Desktop My Documents t to BCM 5 0 amp BOM 200 400 4 0 tto Delta Course after pilot t to Documentation ai Shortcut to In Touch Sr My Computer io T My Network File name Diagnostics file Places Save as type Text File ba 56 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 6 Once created you can access the file by double clicking on it This can now be printed or sent to any support personnel who may assist in troubleshooting the application NN40011 051 Issue 1 2 BCM Rls 6 0 57 P Notepad 6 x File Edit Format View Help AdvaTel Diagnos
35. rmission of a duly authorised representative of ITEL NN40011 051 Issue 1 2 BCM Rls 6 0 3 InTouch Table of Contents INTOUCH cos ae eyes a eects aaa aaa Ne daa eee eer 6 GONG GN eee cee ee ae eS aren E ge De PAGE Rn Oe ER aa ga aaa a 6 FCaUFES On lM TONG ewer sian kag a aa a a E ar A NA 6 PIENEQUISIIGS ian aa a Baka a a JANG NAN Ba BO NU Bag A ANGGA BALA GG a aaa 6 PC Hardware amp Software Requirements saa aaaaa aana nana anana anaa nne nenen 7 FIOWCN AT norca oa DA a KANA DEAR ANA AE AA AGAR KANA KENA KADGA AG AN A A GAE 8 Creating a LAN CTE Client Privilege in Element Manager 9 Accessing Element Manager ccccsssccccsseeeeeeeeseeeeeeseeesseeeeeseeeeeeesseeeeeseaeeeeens 9 Creating the LAN CTE Entry ccccccccccccssseeceeeeeeeeeeeeeeeeeeeeeesseeeeseeeessegeeeseneas 12 Installing LAN CTE Software on the Client PC ce eeeee eee 16 Installing the In Touch Application ccccccssccsseeseeeseeseneeeseeesees 24 Starting InTouch for the first time ccceeccesseeeeeeeeeeneeeeseeeeesaeeees 30 Multiple DIN INUIMD GIS sanga aa aaa ba aga tote te aane Ba aa a a Ta a Ka San a D Sa a Ka aaa gan ia aa kah 31 Accessing the InTouch Options screen saene eaaa eaaa anana n anae 32 TMS TAVOUC I MTCC Cs aa naga aa aa aa nga aa naa aa aaa a aa aaa aga a aa aaa 36 The InTouch Outlook FOOD al aka a ek aa aaa a A a Da Na aa aaa Na 37 Adding CONAC x2 s3na5 tides t
36. s to ensure they are correct and click Next If the details are not correct click Back Avaya LAN CTE Client InstallShield Wizard Information Please read the following text Please review the selection summary If wou wish to edit this information please use the Back button You have chosen to install both the Computer Telephony Engine and the TAP Service Provid You have chosen to connect to 200 30 30 80 inet et enek i Cereal 18 The Ready to Install the Program screen will appear Click Install Avaya LAN CTE Client InstallShield Wizard Ready to Install the Program The wizard iz ready to begin ingtallation Click Install to begin the installation IF pou want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield Cancel NN40011 051 Issue 1 2 BCM Rls 6 0 23 InTouch 19 The Install Wizard Complete window will appear Click Finish The PC should be rebooted after LAN CTE has been installed Avaya LAN CTE Client InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Avaya LAN CTE Client Click Finish to exit the stall Sia Back oD ae 20 Repeat this process for EVERY PC that will use LAN CTE Note The PC should always be rebooted after the LAN CTE installation has been completed Installing the InTouch Application
37. sue 1 2 BCM RIs 6 0 17 InTouch 5 You will now see the login screen enter your BCM User name and Password By default these are set to User ID nnadmin Password PisChgMe Click on OK Please Enter Credentials x User ID Password J Save Credentials A Auto Login 6 In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked Welcome to BCM Goan Dravencea Mailbox Manager No update required m Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a x Download Locations Run 7 Inthe Applications area select User Applications and click on Run Applications Mailbox Manager No update required m Callpilot Manager No update required uea eae E No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations 8 Again accept any security messages that appear and if prompted enter any login details 18 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch 9 In the User Applications screen Click LAN CTE Client AVAYA Contact User Applications User Applications _ Home Mailbox Manager Desktop Assistant Pro a
38. them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 051 Issue 1 2 BCM RIs 6 0 InTouch Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without the prior written pe
39. tics v1 0 General Generated 28 09 2010 15 47 27 User ITEL alanc Machine ALANDESKTOP OS Microsoft Windows NT 6 0 6002 Service Pack 2 CLR Version 2 050727 4206 Culture English United Kingdom Location GB Loaded Assemblies Name Version CodeBase InTouchPlugin 1 1 1 1770 AddinExpress MSO 2005 44 1 mscorlib 20 0 0 fil System Windows Forms 2 0 0 Interop Office 21 00 fif System Drawing 2 0 0 0 Interop _Outlook 9 0 0 0 stdole 7 0 3300 0 fib System 2000 fi Ul 1 1 1 1769 file Host 1 1 1 1769 fil SecurityManager2005 15 170 Lang 1 1 1 1769 fi Model 1 1 1 1769 f Conf 1 1 1 1769 fil LAN ij ee a ig ar wm N E LEP he tl apy Gt ange InTouch Avaya Documentation Links e InTouch Administration Guide e InTouch User Guide 58 NN4001 1 051 Issue 1 2 BCM RIs 6 0
40. tware Use te limited to storing loading installing or executing copies of the Licensed Software by authorized employees agents or representatives of Customer in accordance with the associated documentation for Customers Installshield Cancel NN40011 051 Issue 1 2 BCM RIs 6 0 21 InTouch 15 Ensure that the Computer Telephony Engine tick box and the TAPI Service Provider tick box are ticked and click Next Avaya LAN CTE Client InstallShield Wizard Select Features Select the features setup will install Select the features you want to install and deselect the features you do not want to install omputer Telephony Engine Description iw BAP Service Provider Voice CTE Computer Telephony Engine is the telephony API toolkit that allows third party applications to monitor and control the telephone sete connected to the BCM system 3 61 MB of space required on the C drive 14599 32 MB of space available on the C drive 16 Enter the Published IP Address or the Machine Name of the Business Communications Manager Click Next Avaya LAN CTE Client InstallShield Wizard Enter Text Please enter information in the field below Enter the published IP address or machine name of the Business Communications Manager system to connect to EEEN m F InstallShield lt Back Mi 22 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 17 You will be requested to review a selection summary screen Read the detail
41. u are dealing with Michael Terry i A m Call Instant Message Email Schedule a call Forward to Voicemail Forward To Clear Call Forward Do not Disturb All available toolbar options are displayed below InTouch Toolbar Options Attribute Description Displays all ways to initiate a call with the individual depending on what is installed and can include BCM telephony Skype and MSN Messenger calls MSN Messenger software if available Scheduler Schedule a task that will prompt you to a call this individual at a specific time and date voicemail to DN again to disable the feature NN40011 051 Issue 1 2 BCM RIs 6 0 37 InTouch Adding Contacts Adding contacts to the application is a very simple process InTouch will display all contacts including the Outlook global address book and any personal entries you have stored along with your Skype and MSN contacts if applicable allowing you to add them to a centralised list that is displayed within the application window 1 To add new contacts first click on the Add Contacts button AVAYA InTouch Missed calls Prime Contacts KX 2 The Add Contacts box is displayed by default this shows the phone directory of the BCM Dave 321 Grace 234 Helen 228 Jimmi 230 John 225 Lola 233 Paul 229 Pieter 236 Saul 235 Sue 231 Mew Contact Close
42. want to review or change any settings Your Administrator has not provided default settings for InTouch You will need to provide In Touch with some basic information within Outlook s optior See Outlook Tools gt Options gt In Touch MSN is installed MSN presence will be available Skype is not installed Skype presence will not be available NN40011 051 Issue 1 2 BCM Rls 6 0 2 InTouch Note If you are an administrator requiring a streamlined process for rolling out the application to multiple computers please refer to the InTouch Administrator Installation section of this guide 7 Outlook should be closed prior to installation however the installer will prompt you if this is required Once the program is closed you can click on Retry Note If Outlook is already closed this message will not appear 8 The program will install automatically on your computer Installing Please wait while Setup installs InTouch on your computer Registering files 28 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch 9 Once complete click on Finish to end the installation Completing the InTouch Setup AV AY A Wizard Setup has finished installing In Touch on your computer Click Finish to exit Setup Avaya Intouch NN40011 051 Issue 1 2 BCM Rls 6 0 29 InTouch Starting InTouch for the first time Once installed you
43. ware amp Software Requirements sections of this guide Configure LAN CTE in Element Manager Refer to the Creating a LAN CTE Client Privilege in Element Manager section of this guide Install LAN CTE on each computer that requires the InTouch application Refer to the Installing LAN CTE Software on the Client PC section of this guide Install the InTouch application Refer to the Installing the InTouch Application section of this guide Familiarise yourself with the functionality of the application Refer to all sections from Starting InTouch for the First Time in this guide 8 NN40011 051 Issue 1 2 BCM Rls 6 0 InTouch Creating a LAN CTE Client Privilege in Element Manager Before installing the InTouch application you should setup the LAN CTE Client Privilege entries These are created within Element Manager and they associate your extension DN to your computer You should configure an entry for each computer that will be running the InTouch application Accessing Element Manager LAN CTE client privileges are setup within Element Manager To access this application use the following procedure 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager IFA AVG 9 0 Viewer Central Inc Uninstall M BCM Dial by Name 2 0 F WebEx Recorder amp Player 2 Camtasia Studio 2 MA Windows Live
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