Avaya Integrated Management Release 6.0 Network Management User's Manual
Contents
1. Password Mo Confirm Password Po InstallShield ey 20 In the Password field enter the password for the Administrator login You will use this password to log into the Avaya Integrated Management applications For example Avaya November 2010 27 Network Management Installation Network Management Console Avaya Software Update Manager and Avaya Secure Access Administration This password must consist of at least 8 characters and must meet three of the following criteria e Contain at least one uppercase letter e Contain at least one lowercase letter e Contain at least one number e Contain at least one non alphanumeric character for example 96 or 21 Re enter the password in the Confirm Password field and then click Next Choose one of the following options e If the system displays the Start Copying Files dialog box go to step 23 Avaya Integrated Management Network Management InstallShield Wizard Ed Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings Installed Components Required Components Integrated Management Launch Page Network Management Console Communication Manager Bra2. i73 Internet Explorer afl b E e a Specify the folder you want to use and then click OK November 2010 19 Network Management Installation b Click Next The system displays the Self extractor dialog box WinZip Self Extractor Net Mgm 5 0 04 2 exe 19 Avaya Network Management 6 0 Cancel About e Click Setup Depending on your configuration the system displays one of the following dialog box 20 Avaya Integrated Management Network Management Installation and Upgrade Installing the software e If IIS Microsoft s Web Server is detected on the server the system displays the IIS Installation Detected dialog box lAvaya Integrated Management Network Management Installshield Wizards IIS Installation Detected y Installshield Enter the new port number on which IIS should run and then click Next By default the new port number is 8989 The system displays the Apache Server Information dialog box November 2010 21 Network Management Installation Avaya Integrated Management Network Management InstallShield Wizard xi Apache Server Information In order to set Apache up correctly please enter this server s information Network Domain e g somenet com Server Name e g vwiw somenet com Administrator s Email Address e g webmaster somenet com Domain Server Admin InstallShield lt Back Cancel M ee eme By default th
3. and then enter the password e Click ASG key and then enter the ASG key d Select the appropriate protocol from the menu e Click Next f Choose one of the following options e f you want of use an existing SNMPv3 user to communicate with the Communication Manager server click Existing SNMPv3 User and then select the user from the associated drop down box e f you want to create a new SNMPv3 user to communicate with the Communication Manager server click New SNMPv3 User and then choose one of the following options 1 In the User Name field enter the name of the new SNMPv3 user November 2010 33 Network Management Installation 2 In the Authentication Password field enter the password This password must consist of 8 to 32 characters 3 In the Verify Authentication Password field re enter the password 4 From the Authentication Scheme box select the type of authentication 5 In the Privacy Password field enter the privacy password This password must consist of 8 to 32 characters 6 In the Verify Privacy Password field re enter the privacy password g Click Next h Validate the server certificate and then click Yes The system displays the new Communication Manager server in the Configure CM Servers dialog box 34 Avaya Integrated Management Network Management Installation and Upgrade Installing the software i Repeat Steps a through h for each Communication Manager server you want to add When you
4. applicable while you install Network Management Service Packs For more information on User Account Control UAC visit the Microsoft website The system displays the Avaya Integrated Management Network Management 6 0 window It provides the main menu AVAYA Integrated Management Network Management 6 0 Install Network Management Exit 5 Click Install Network Management The system displays the Welcome dialog box 6 Click Next The system displays the License Agreement dialog box 7 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option and then click Next 18 Avaya Integrated Management Network Management Installation and Upgrade Installing the software Note You must accept the terms of the license agreement in order to continue with the installation The system displays the Choose Destination Location dialog box By default the files will be installed in C Program Files VAvaya 8 Choose one of the following options e Click Next to install the files in the default folder e Click Change to change the folder where you want to install the files The system displays the Choose Folder dialog box Choose Folder xi Please select the installation folder Directories 1 ic Program Files a 4 cmak H E Common Files E ComPlus Applications a ic DAEMON Tools i3 DaemonTools WhenLlSave Inst ic FileZilla FTP Client
5. 1 uppercase 1 lowercase and 1 numeric character Username Password je57T678cDFr4k InstallShield Eu By default the installer generates a user name and password automatically You can change the user name and password Note Be sure to write down the user name and password If you want to change the automatically generated user name for SCP enter the new user name in the Username box The new user name must consist of 1 to 10 characters No spaces are allowed between characters If you want to change the automatically generated password for SCP enter the new password in the Password box The password must consist of 8 to 16 alphanumeric characters and must contain at least one uppercase character one lowercase character and one numeric character 26 Avaya Integrated Management Network Management Installation and Upgrade Installing the software 18 Click Next The system displays a message box prompting you to write down the SCP username and password Avaya Integrated Management Network Management InstallShield Wizard E3 e j J Don t Forget to write down the SCP username and password 19 Click OK The system displays the Administrator Password dialog box Avaya Integrated Management Network Management InstallShield Wizard xi Administrator Password Please enter the password that will be used for the Administrator login User Name fadministator
6. by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Website http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Website http www avaya com support Contents Introduction Purpose Prerequisites Intended audience Conventions used in this book Support resources Avaya Professional Siwyice Avaya Global Services Delivery Avaya Global Technical Services Customized Management Solutions for a inegieted Madagemem Avaya Contact Information Product Documentation How to access books on the web 0o0000i A BWW WwW W e Overview Network Management Pre Installation Tasks oe Se Be ek Ensuring
7. in a converged network environment Intended audience This book is written for system administrators who are responsible for installing software on Windows servers and clients November 2010 3 Introduction Conventions used in this book The following typographical conventions are used e Bold type is used to indicate selections from menus dialog box window tabs in a window and the Enter key on the keyboard It is also used for emphasis e Courier bold font is used to indicate commands that you type e Courier bold italic font is used to indicate variable information within the commands that you type e Courier font is used to indicate information that appears as command results or ouput e Arrows indicate options that you select from cascading menus for example Select File gt Open means choose the Open option from the File menu Support resources Avaya provides a variety of planning consulting and technical services The following sections describe the resources and services that are available Avaya Professional Services The Avaya Professional Services APS team of Avaya Integrated Management AIM consultants offers customers the following services e Platform readiness verification e AIM architectural planning design and overview e Remote turnkey implementation and installation e AIM server configuration e Customer acceptance verification e Custom on site services e Onsite and remote knowledge tra
8. select the check box for that application 7 Click Save 8 Click Exit when finished November 2010 43 Network Management Installation 44 Avaya Integrated Management Network Management Installation and Upgrade Index Index Windows server lle 14 resources Symbols Avaya Global Services Delivery GSD 5 gt meaning of in text less 4 Avaya Global Technical Services 5 Customized Management Solutions for Avaya Integrated Management 2 ee eee 6 A Avaya S supportresources lll ln 4 support Website ll rss 7 Simple Network Management Protocol Agent 15 support website 7 T B typographical conventions 4 bold text meaningof 4 C contact information for Avaya 6 courier bold font meaningof 4 courier bold italic font meaning of 4 courier font meaning of 4 E Enterprise Network Management defined s sees ok cw Rc ox eo Y nn 9 network discovery wizard 31 pre installation tasks 10 l installation CD Network Management ie IP address changing launch page links after application is installed 43 P prerequisites for installing 3 Provisioning and Installation Manager eT E 9 R requirements Windowsclient rn 16 November 2010 45 In
9. system 3 Close all open windows and applications 4 Download the self extractable file and run it Note If you are installing Network Management application on a server running on any Microsoft Windows operating system that supports User Account Control UAC then if UAC is enabled you must start the installation as mentioned below Right click on the installer exe and select Run as administrator from the drop down If you do not run it as administrator the Network Management application might not install or function properly under UAC mode of the operating system The above procedure of installing Network Management application is also applicable while you install Network Management Service Packs For more information on User Account Control UAC visit the Microsoft website 5 The Avaya Integrated Management Network Management window provides the main menu Click Install Network Management The system displays the Welcome dialog box November 2010 41 Network Management Installation 10 11 Click Next The system displays a messaging prompting you to enter a new password Click OK to open the Administrator Password dialog box and then enter the new password Note All the users including admin and other users created in previous releases need to use this password for their next login Click Next The system displays the Application Detected for Upgrade dialog box with the list of applications current
10. will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Website http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by the said Avaya reseller and not by Avaya Licenses The software license terms available on the Avaya Website http support avaya com licenseinfo are applicable to anyone who downloads uses and or installs Avaya software purchased from Avaya Inc any Avaya affiliate or an authorized Avaya reseller as applicable under a commercial agreement with Avaya or an authorized Avaya reseller Unless otherwise agreed to by Avaya in writing Avaya does not extend this license if the software was obtained from anyone other than Avaya an Avaya affiliate or an Avaya authorized reseller and Avaya reserves the right to take legal action against you and anyone else using or selling the software without a license By installing downloading or using the software or authorizing others to do so you on behalf of yourself and the entity for
11. AVAYA Avaya Integrated Management Release 6 0 Network Management Installation and Upgrade Issue 2 November 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Websites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links
12. Contact your local Avaya Account Team or Business Partner to purchase any implementation offer from the team For more information refer to Table 1 Customer Accessible Resources on page 6 or contact Jon Machak at 248 213 3788 or machak avaya com Avaya Global Services Delivery Avaya Global Services Delivery GSD provides support to the Avaya Integrated Management client teams field technicians and customers Ensure that the following conditions are met e You provide remote access e You have a current maintenance agreement e You procure and install the required systems and software as defined in the Integrated Management Services Support Plan e You do not request support that is outside the purchase agreement The GSD will bill you for support on a time and materials basis if the above requirements are not met The GSD does not support hardware or software that you purchase from third party vendors Avaya Global Technical Services Avaya Global Technical Services answers customer calls about products in Avaya Integrated Management They will either answer your questions directly or connect you with an associate who can answer questions about the products November 2010 5 Introduction Customized Management Solutions for Avaya Integrated Management The Integrated Management Product Team understands your needs and is focused on customer satisfaction For contact information see Table 1 Customer Accessible Resourc
13. Password field enter the password 3 In the Verify Authentication Password field re enter the password 4 From the Authentication Scheme field select the scheme November 2010 35 Network Management Installation 5 In the Privacy Password field enter the privacy password 6 In the Verify Privacy Password field re enter the privacy password e If you want to configure SNMPv1 Community click the SNMPv1 Community option and then choose one of the following options 1 In the Read Community field enter the Read Community string 2 In the Read Write Community field enter the Read Write Community string b Click Next The system displays the new SNMP parameters in the Configure Global SNMP Parameters dialog box c Repeat steps a and b for each set of SNMP parameters you want to add d When you are finished configuring the global SNMP parameters click Next The system displays the Configure Network Subnet to Discover dialog box You will see the subnet details associated with the Communication Manager server you selected in step 27 already populated If you want to add an additional subnet to discover then go to step 27 Network Discovery Wizard E xj Configure Network Subnet to Discover Wizard Steps J Welcome Screen Please click Add Subnet to add the IP networks you wish to discover You can change existing entries by selecting an entry and clicking the Edit Subnet button or remove existing entries by selecting
14. agement onto a Windows server November 2010 13 Network Management Installation Windows Server Requirements Table 2 provides the minimum requirements for the Windows server Table 2 Microsoft Windows Server Minimum Requirements Component Required Comments Operating e Microsoft Windows 2003 R2 Only English operating System Standard or Enterprise Edition with Systems are supported Service Pack 2 e Microsoft Windows XP Professional with Service Pack 3 e Microsoft Windows 2008 Business or Enterprise Edition 32 bit and 64 bit editions without Hyper V with Service Pack 2 e Microsoft Windows 7 Professional 32 bit and 64 bit editions e Microsoft Windows 2008 R2 Standard or Enterprise Edition only on Intel processor hardware Note You can install Network Management on VMWare supported versions are VMware ESX 3 0 and VMware ESX 3 5 running one of the supported operating systems Processor 3 0 GHz Pentium 4 or Equivalent AMD A maximum of two Processor unless otherwise stated processors is supported Hard Drive 10 GB Memory 2 0 GB RAM Network TCP IP 100 Mbit Network Card Only one network interface Connectivity is supported Dual network interface cards NICs or additional software network interfaces such as a VPN interface are not supported Modem 56K modem for remote access Optional 1 of 2 14 Avaya Integrated Management Network Management Installation and Upgrade Windows Server Re
15. an entry and clicking on the J 2 Identify CM Servers Remove Subnet button Add Subnet Edit Subnet Remove Subnet NMP Access 4 Specify IP Networks to be 27 155 255 255 2550 managed Sere a AREA AEE 255 255 255 0 5 Start Network Discovery 36 Avaya Integrated Management Network Management Installation and Upgrade Installing the software 27 In the Configure Network Subnet to Discover dialog box perform the following steps a b C J Click Add Subnet to add the IP network you want to discover In the Subnet IP field enter the subnet IP Address Choose one of the following options e Click the Subnet Mask option and then enter the subnet mask e Click the Router option and then enter the router for this subnet Click Next The system displays the new IP network in the Configure Network Subnet to Discover dialog box Repeat Steps a through d for each IP network you want to discover When you are finished adding IP networks click Next The system displays the Configuration Complete dialog box Network Discovery Wizard X Configuration complete Wizard Steps 1 Welcome Screen You have finished entering all the necessary information needed to 2 Identify CM Servers discover your voice network After you press Finish network discovery will begin automatically The process may take a while to complete depending on your network size and speed 5 Start Network Discovery Nove
16. are finished adding Communication Manager servers click Next The system displays the Configure Global SNMP Parameters dialog box You can add one or more sets of SNMP parameters to be used for network discovery and management access to your network devices Network Discovery Wizard 3 Xl Configure global SNMP Parameters Wizard Steps Please click Add SNMP Rule to add one or more sets of SNMP Parameters to be used for network discovery and management access to your network devices You can change existing entries by selecting an entry and clicking the Edit SNMP J 2 Identify CM Servers Rule button or remove existing entries by selecting an entry and clicking on the Remove SNMP Rule button J 1 Welcome Screen 3 Define SNMP Access Add SNMP Rule Edt SNMP Rule Remove SNMP Rule SNMP Parameters Table fy IP Networks to be Read Community Write Community Parameters public public publicclan publicclan 5 Start Network Discovery f N iA N iA publici peadwrite NIA WA snmpv3 26 To add one or more sets of SNMP parameters a Click Add SNMP Rule and choose one of the following options e If the SNMP parameters are for an existing user click Existing SNMPv3 User and then select the user from the Select User menu e f the SNMP parameters are for a new user click New SNMPv3 User and then choose one of the following options 1 In the User Name field enter the user name 2 In the Authentication
17. d by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server Named User License NU End User may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function for example webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrative database utilized by the Softwa
18. dex 46 Avaya Integrated Management Network Management Installation and Upgrade
19. displays the Java Control Panel 3 Click Update 4 Clear the Check for Updates Automatically check box 5 Click OK 4 Carefully review the Avaya Integrated Management Implementation Guidelines document This document is available from the Avaya Support Web site This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses 5 f you want to access other applications from the Avaya Integrated Management Launch Page you will need the IP addresses of the servers on which the following optional applications reside e Avaya Fault and Performance Manager e MultiSite Administration 10 Avaya Integrated Management Network Management Installation and Upgrade Ensuring that browser settings allow active scripting e Integrated Management Database e Avaya easy Management 6 Carefully review this entire book before you start the installations on the servers and client PCs Note If you are installing the Network Management applications on a Windows 2003 server ensure that the browser security settings are set to allow active scripting For more information see Ensuring that browser settings allow active scripting on page 11 7 Network Management Installer cleans th
20. e Java cache for the local administrator account You must still clean the Java cache on the client machine Ensuring that browser settings allow active scripting If you are installing the Network Management applications and Device Managers on a Windows 2003 server be sure the server s browser security settings are set to allow active scripting You must enable active scripting to allow all components in the Avaya Provisioning and Installation Manager graphical user interface GUI to appear when you launch the application To ensure that browser settings are set to allow active scripting follow these steps 1 From the toolbar In your browser window select Tools Internet Options 2 Click the Security tab and then click Custom Level Note When launching the Network Management applications using Microsoft Internet Explorer 7 and above a warning page opens claiming that the certificate provided by the server is self signed This page contains a link to the Network Management launch page You can either click the link to continue using the applications or install a customer provided certificate for the Apache web server November 2010 11 Overview 12 Avaya Integrated Management Network Management Installation and Upgrade Chapter 3 Network Management Installation Overview This chapter describes the minimum hardware requirements for a Windows server and a Windows client PC and provides the procedure to install the Network Man
21. e system installs the Apache HTTP server programs and short cuts for all users You can specify to install Apache HTTP server programs and short cuts for the current user only Go to Step 9 e If IIS is not detected on the server the system displays the Apache Server Information dialog box Go to Step 9 9 In the Domain field enter the domain 10 In the Server field enter the name of the server on which you are installing this software 11 In the Admin field enter the e mail address of the person to whom the system will send email messages if problems occur during the Apache installation 22 Avaya Integrated Management Network Management Installation and Upgrade Installing the software 12 Click Next Avaya Integrated Management Network Management Installshield Wizard Enter IP Addresses localhost InstallShield 13 Enter the IP address of the Avaya Integrated Management Launch Page server Fault and Performance Manager server MultiSite Administration server Integrated Management Database server SIP Enablement Services server and then click Next The system displays the Enter IP Addresses dialog box November 2010 23 Network Management Installation Note You are not required to enter the IP address of the Avaya Integrated Management Launch Page Server However if you leave this blank and click Next no link to the launch page will be provided on the server Avaya Integrated Management Networ
22. ed on the server a dialog box opens prompting you to uninstall OpenSSH Click Yes in this dialog box for the installer to uninstall OpenSSH and then install COPSSH SCP Server This procedure also provides steps to help you configure your VoIP Media Servers and gather information required to properly discover and manage your voice network with this network management station 1 Make sure you are logged in as administrator on the server on which you want to install the Avaya Integrated Management Release 6 0 Network Management The administrator should be a local user on the server Note You should not use your Windows Domain Account user identification administrator or otherwise for installing this software 2 Ask all users to log off the system 3 Close all open windows and applications 4 Download the self extractable file and run it November 2010 17 Network Management Installation Note If you are installing Network Management application on a server running on any Microsoft Windows operating system that supports User Account Control UAC then if UAC is enabled you must start the installation as mentioned below Right click on the installer exe and select Run as administrator from the drop down If you do not run it as administrator the Network Management application might not install or function properly under UAC mode of the operating system The above procedure of installing Network Management application is also
23. es on page 6 The Product Team will assist you with Avaya Integrated Management projects and will provide e Project Management An Integrated Management project person will work with you to access configuration and customization requirements for any or all applications within each Avaya Integrated Management offer If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for those that choose to implement Integrated Management applications using Avaya Services or third party implementation services e Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be customized to meet your needs Customized training will focus on application functionality that is relevant to you and provide focused knowledge transfer to facilitate application specific training Avaya Contact Information Table 1 provides contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Center http Avww avaya com support Avaya Global 1 800 242 2121 extension 15921 Technical Services Avaya Professional 1 800 730 9108 prompt 3 Services APS Consulting Integrated Send email t
24. gement Network Management Installation and Upgrade Opening the firewall between the Network Management Console Server and a Remote Client PC Opening the firewall between the Network Management Console Server and a Remote Client PC You can access the Network Management Console server from a remote client PC using an Internet browser When there is a firewall between the Network Management Console server and the remote client PC you must ensure that the ports required for the remote session are open The client and server software communicate using Java Remote Method Invocation RMI For initial access to the server the remote client PC must open an HTTP session on port 80 of the server After the HTTP session is established the client and server open bi directional RMI sessions to enable interaction between Java applets running on the client and server The ports that must be open for the bi directional RMI sessions are listed in the cv prop file which is located in the installation directory The default installation directory is C Program Files Avaya Network Management private gen on the server A sample cv prop file is shown below Review the cv prop file on your server to determine the exact list of ports for your installation RMI sessions work over TCP connections and the ports should be open for bi directional traffic November 2010 39 Network Management Installation Figure 1 Sample cv prop File cmse pim port 2665 backu
25. h the settings click Next to begin copying files Current Settings Installed Components Required Components Integrated Management Launch Page Network Management Console Communication Manager Branch Edition Central Manager Software Update Manager Configuration Backup and Restore Manager SMON Manager Avaya Device Support Avaya C360 Support E InstallShield 23 Review the setup summary and then click Next 30 Avaya integrated Management Network Management Installation and Upgrade Installing the software e When the installation is complete the system displays the Welcome Screen for the Network Discovery Wizard Network Discovery Wizard Wizard Steps 1 Welcome Screen 2 Identify C Step 1 s to be Step 2 Step 3 Step 4 Step 5 Welcome Screen Welcome to Network Discovery Wizard The following steps will help you configure your VolP Media Servers and gather the information required to properly discover and manage your voice network with this network management station Welcome Screen Identify and enable SNMP access on your CM Media Servers Define SNMP access parameters for your managed networks Specify IP networks to be managed by the Network Management Console Start network discovery This wizard helps you configure your VoIP media servers and gather information required to properly discover and manage your voice network with this network management station Go to step 24 Novembe
26. ize networks that run on Windows platforms It provides a complete converged solution that helps you manage your network through a common web based user interface The VoIP SystemView provides the ability to see your whole voice system structure and hierarchy With this offer you can administer and manage the Avaya voice systems and Avaya converged devices such as gateways and switches Network Management includes Avaya Provisioning and Installation Manager which enables you to remotely configure Avaya media gateways on a network wide basis The Avaya Provisioning and Installation Manager provides integrated network system views that ease centralized configuration tasks especially provisioning and installing large numbers of gateways simultaneously Note This product includes software developed by the Apache Software Foundation http www apache org The Network Management offer provides one server license for the Avaya Network Management Console and the provisioning tools including the Software Update Manager Note The Avaya Integrated Management Release 6 0 applications are tested with DEFINITY Release 9 5 up to the Avaya Aura Communication Manager Release 6 0 There is no guarantee that the Avaya Integrated Management Release 6 0 applications will function properly with the Communication Manager releases subsequent to the Communication Manager Release 6 0 It is recommended that Integrated Management be upgraded whenever the Com
27. k Management InstallShield Wizard Enter IP Addresses Install amp hield 24 Avaya Integrated Management Network Management Installation and Upgrade Installing the software 14 Enter the IP address of the Avaya easy Management server Message Networking server and Polycom GMS server and then click Next The system displays the Enter IP Address and Port dialog box Avaya Integrated Management Network Management InstallShield Wizard xi Enter IP Address and Port Enter the IP Address and port for Extreme EPICenter These may be left blank if you do not have an Extreme EPICenter server IP Address l Port InstallShield EA November 2010 25 Network Management Installation 15 Enter the IP address and port number of the Extreme EPICenter server and then click Next Leave these fields blank if you do not have an Extreme EpiCenter server The system displays the SCP Server User Creation dialog box You can use this dialog box to create a Windows user on the SCP server Avaya Software Update Manager uses this Windows user to exchange files with devices in your network Avaya Integrated Management Network Management InstallShield Wizard SCP Server User Creation Windows user login was generated below but you may edit the values WRITE DOWN THE USERNAME AND PASSWORD Note that the password must be 8 16 characters in length using ONLY alphanumerics with at least
28. k Yes If IIS is installed you are prompted to set IIS back to port 80 Click Yes The system prompts you to uninstall PostgreSQL Click Yes The system prompts you to uninstall IP Office Manager Click Yes The status bar appears while files are uninstalled When finished the system displays the Uninstall Complete dialog box Click Yes want to restart my computer now option and then click Finish Changing an application link on the Avaya Integrated Management Launch Page A server configuration tool is available that allows you to change an application link on the Avaya Integrated Management Launch Page after an application has been installed To do this follow these steps 1 Select Start Programs Avaya Tools Configure Integrated Management The system displays the Configure Utility dialog box To change the link of an Integrated Management application click the AIM Information tab and change the IP address of the application If you want the application links for Avaya Site Administration and Voice Announcement Manager to appear on the Avaya Integrated Management Launch Page select the check box for those applications Click Save 5 To change the link of an adjunct application click the Adjunct Management Information tab and change the IP address of the application If you want the application link for Mailbox Manager to appear on the Avaya Integrated Management Launch Page
29. ly installed All the listed applications will be upgraded Click Next The system displays the Setup Status message box showing the status of the upgrade When the upgrade is complete the Update Complete dialog box opens Click the Yes want to restart my computer now option Click Finish The computer will reboot Uninstalling the software Use this procedure to uninstall the Network Management applications and Device Managers from the Windows server 1 Select Start Control Panel The system displays the Control Panel window 2 Click Add or Remove Programs The system displays the Add or Remove Programs window 3 Click Avaya Integrated Management Network Management 4 Click Remove The system displays a dialog box prompting you to confirm that you want to remove the applications Note If you want to Repair the Network Management applications and Device Managers from the Windows server click Change and then select the Repair option When you choose the Repair option the installShield reinstalls Network Management applications with the settings selected during the first installation 42 Avaya Integrated Management Network Management Installation and Upgrade Changing an application link on the Avaya Integrated Management Launch Page Click Yes The system displays the Modifying Firewall dialog box Select the appropriate option and then click Next You are prompted to uninstall Apache Clic
30. mber 2010 37 Network Management Installation 28 Click Finish The system displays the InstallShield Wizard Complete dialog box Avaya Integrated Management Network Management InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Avaya Integrated Management Network Management Before you can use the program you must restart your computer R ocececeoccocoesecoocccesecsesosecsesoseccesccsesesco toccesoeseseosvoesecsecesococcoecseese C No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Back Cancel 29 Click Yes want to restart my computer now option and then click Finish The computer will reboot and the network discovery will automatically begin when the computer restarts If you performed the Network Management configuration tasks during the installation you can access the products by selecting Start Programs Avaya Network Management For more information about an Avaya Integrated Management product access the online help after you start the application If you did not perform the Network Management configuration tasks using the Avaya Network Management Configuration wizard during the installation see Avaya Integrated Management Release 6 0 Network Management Configuration Note Check the Avaya Support Web site regularly for software updates 38 Avaya Integrated Mana
31. munication Manager software is upgraded to ensure proper support November 2010 9 Overview Pre Installation Tasks Before installing the Avaya Integrated Management products you must complete the following pre installation tasks 1 Check the minimum hardware and software requirements for the following e For Windows server configuration see Windows Server Requirements on page 14 e For Windows client PC configuration see Windows Client PC Requirements on page 16 Note The Network Management Release 6 0 supports VMWare based installations The versions supported are VMware ESX 3 0 and VMware ESX 3 5 This allows you to use the same hardware with multiple virtual machines to install the Network Management on one of the virtual machines The system resources of the virtual machine must meet the minimum system requirements as described in Table 2 Microsoft Windows Server Minimum Requirements on page 14 2 Make sure you are logged in as administrator on the server on which you want to install the Avaya Integrated Management Release 6 0 Network Management The administrator should be a local user on the server The Windows Domain Account user administrator or otherwise should not be used for installing this software 3 You must deactivate the Check for Updates Automatically option from the Java Control Panel To do this 1 Select Start Control Panel 2 Double click the Java icon in the control panel The system
32. nch Edition Central Manager Software Update Manager Configuration Backup and Restore Manager SMON Manager Avaya Device Support Avaya C360 Support b InstallShield 28 Avaya Integrated Management Network Management Installation and Upgrade Installing the software e If the Windows firewall is activated the system displays the Modifying Firewall dialog box Go to step 22 Avaya Integrated Management Network Management InstallShield Wizard Ej Modifying Firewall i This product requires changes to be made to your firewall s settings The following ports need to be added as exceptions to your Firewall Do not make any changes Exit Setup without making any changes InstallShield November 2010 29 Network Management Installation 22 Choose one of the following options e f you want the installation program to modify your firewall settings click Let Setup modify the Firewall s settings and then click Next e f you do not want to make any changes to your firewall settings click Do not make any changes and then click Next The system displays the Start Copying Files dialog box Avaya Integrated Management Network Management InstallShield Wizard Ed Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied wit
33. nsfer The APS Data Group consists of the following teams e Avaya Integrated Management Consultants The Avaya Integrated Management AIM consulting team offers planning design implementation consulting and knowledge transfer services for the entire Avaya Integrated Management Suite This includes Site Administration Network Management Console with 4 Avaya Integrated Management Network Management Installation and Upgrade Support resources Software Update Manager MultiSite Administration and Fault and Performance Manager The thrust of the APS team is to bring the correct methodology to these complex application deployments that span various regions and to provide continuity to the overall project Through proper integration and consulting our customer can leverage the AIM suite to lower total cost of ownership and proactively manage their VoIP network comfortably and confidently e Data Network Implementation Engineering The Data Network Implementation Engineering formerly RNIS team implements and upgrades or upgrades existing or new data networks This team analyzes the network design requirements and performance expectations of the customer The team then creates the hardware and software installation specification used to implement data devices that include Network Management Console VPN Wireless LAN Secure Gateways Extreme Juniper and multivendor data equipment The APS Data Group provides support on a contract basis
34. o machak avaya com Management Product Team Toll Fraud Intervention 1 800 643 2353 prompt 1 6 Avaya Integrated Management Network Management Installation and Upgrade Product Documentation Product Documentation The latest version of the Avaya Integrated Management product documentation including this book is available on the Avaya Support Web site To view or download these books from the Web you must have access to the Internet an Internet browser and the Adobe Reader The Adobe Reader is available from http www adobe com For instructions on how to view or download these books see How to access books on the web How to access books on the web To view or download books from the Avaya Support Web site follow these steps 1 Access http www avaya com support Click Documentation on the left hand pane Click the desired item from the drop down list under which your book is classified Click I for Integrated Management All Offers Locate the Integrated Management All Offers name and click the corresponding link Select desired release number from the Release drop down list N O OAOD Select the required document November 2010 7 Introduction 8 Avaya Integrated Management Network Management Installation and Upgrade Chapter 2 Overview Network Management Network Management is a Windows solution for the Avaya Integrated Management It is designed for small to medium s
35. pgrading the software You can upgrade to the Network Management Release 6 0 from the Network Management Release 5 2 or the Network Management Release 5 2 with 5 2 service pack 4 or earlier Use this procedure to upgrade the Network Management applications Note During the installation COPSSH SCP Server is installed If OpenSSH server is already installed on the server a dialog box opens and prompts you to uninstall OpenSSH Click Yes in this dialog box for the installer to uninstall OpenSSH and then install COPSSH SCP Server For upgrade installations check that all previous sequential upgrades and or major releases of the Avaya Integrated Management products were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases The wizard will then abort the installation Before running the Upgrade start Windows Task Manager and make sure that all of the Avaya Network Management services are either completely started or completely stopped The Network Management applications may not be upgraded properly if any of the Avaya Network Management services are in the starting mode 1 Make sure you are logged in as administrator for the server on which you want to upgrade the Avaya Integrated Management Release 6 0 Network Management The administrator should be a local user on the server 2 Ask all users to log off the
36. pserver rmi port 2414 Conguring the proxy host and proxy port for use with Avaya Software Update Manager is no longer done in this file It is possible to configure these parameters using the Avaya Software Update Manager user interface web server protocol https web server port 80 cv jum rmi port 2843 nm web protocol https windows snmptrap port 162 rmiport min 2900 rmiport max 2950 CMutil socket port 1980 CMutil process max 2 cv trap port 2400 cv launcher port 2401 lim clients port 2402 fileaccess rmi port 2403 userver rmi port 2404 lim servers port 2405 userver socket port 2406 service smuserdb port 2407 service snmpinfo port 2408 smon rmi port 2409 nmlogin local port 2410 nmlogin remote port 2411 nmlogin rmi port 2412 lim fileaccess port 2413 cv jre jre java naming factory initial org jnp interfaces NamingContextFactory java naming provider url jnp localhost 62099 java naming factory url pkgs org jboss naming org jnp interfaces client paging size 1000 cv jum rmi ip 135 27 162 184 fileaccess rmi ip 135 27 162 184 smServer rmi port 2500 smServer ipo security port 50812 smServer ipo config port 50804 amServer rmi port 2330 amProcess rmi port 2331 llm amClient port 22332 trapManipServer rmi port 6169 Note In order for changes to the cv prop file to take effect you must restart Avaya Services 40 Avaya Integrated Management Network Management Installation and Upgrade Upgrading the software U
37. quirements Table 2 Microsoft Windows Server Minimum Requirements continued Component Required Comments Monitor SVGA 1024 X 768 display SNMP Agent The Simple Network Management Protocol SNMP Agent is the Windows Service that runs on your computer It is provided with the Windows operating system CD Web Browser Internet Explorer 6 0 with Service Pack 1 or Service Pack 2 Internet Explorer 7 0 with Service Pack 1 Internet Explorer 8 and Mozilla Firefox 3 5 or Mozilla Firefox 3 6 Required for access to the Integrated Management Launch Page and web based clients 2 of 2 November 2010 15 Network Management Installation Windows Client PC Requirements Once the Network Management is installed on the Windows server you can access the applications from the Windows server or from a Windows client PC using a Web browser The client PC must meet the minimum requirements provided in Table 3 Table 3 Microsoft Windows Client PC Minimum Requirements Component Required Comments Operating system e Microsoft Windows 2003 R2 Standard or Enterprise Edition with Service Pack 2 e Microsoft Windows XP Professional with Service Pack 3 e Microsoft Windows 2008 Business or Enterprise Edition 32 bit and 64 bit editions without Hyper V with Service Pack 2 e Microsoft Windows 7 Professional 32 bit and 64 bit editions e Microsoft Windows 2008 R2 Standard or Enterprise Edi
38. r 2010 31 Network Management Installation 24 Click Next The system displays the Configure CM Servers dialog box Network Discovery Wizard xi Configure CM Servers Wizard Steps Please click Add CM to add CM servers that you want to manage You can change existing entries by selecting an entry and clicking the Edit CM button or remove existing entries by selecting an entry and clicking on the 2 Identify CM Servers Remove CM button Make sure that you add the CM Virtual IP Active IP Standby IP and ESS IP if Relevant adacm Eat cm Removecm CM Servers Table X 1 Welcome Screen 25 In the Configure CM Servers dialog box perform the following steps 32 Avaya Integrated Management Network Management Installation and Upgrade Installing the software a Click Add CM to add the Communication Manager servers you want to manage The system displays the Configure CM Servers dialog box Network Discovery Wizard Ea Configure CM Servers Nears Steps Please enter the CM Server IP and login parameters X 1 Welcome Screen Warning Avaya recommends SSH for configuring CM Use of Telnet protocol may not configure CM properly 2 Identify CM Servers address Login pl passwrd Od Osscey oO 4 Specify IP Networks to be managed Protocol 5 Start Network Discovery b Enter the IP Address and login for the Communication Manager server c Do one of the following e Click Password
39. re that permits one user to interface with the Software Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License See Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain por
40. that browser settings allow active scripting l O Network Management Installation 13 DUBIE 2 465454 o 9 G 4 4e x a ee Bee Gee SYS ease BoB Windows Server Requirements 14 Windows Client PC Requirements a c 16 Installing the software 2 417 Opening the firewall between the Network Management Console Server anda Remote Client PC 39 Upgrading the software a 2 84 Uninstalling the software a 2 2 2 442 Changing an application link on the Avaya Integrated Management Launch Page a c c rc rc n s V 4B Issue 2 November 2010 1 Contents Issue2 November 2010 2 Chapter 1 Introduction Purpose The purpose of this book is to provide the following information e Hardware and software requirements for Microsoft Windows servers and Windows client PCs e Pre installation tasks that must be completed prior to installation e Procedures to install the products in the Avaya Integrated Management Network Management offer If any of the products included in this offer are already installed on your system those products will be upgraded during this installation Prerequisites System administrators who install the Network Management software should be experienced in installing software on Windows operating systems
41. tion only on Intel processor hardware e Microsoft Windows Vista 32 bit amp 64 bit editions with Service Pack 2 Processor 1 5 GHz Pentium Hard Drive 5 GB Required to install all of the client components Memory 1 GB RAM For Microsoft Windows 2008 Microsoft Windows 2008R2 and Windows Professional 7 operating systems the minimum memory requirement is 2 GB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP IP 10 100 Network Card 1 of 2 16 Avaya Integrated Management Network Management Installation and Upgrade Installing the software Table 3 Microsoft Windows Client PC Minimum Requirements continued Component Required Comments Modem 56K Modem Optional May be required for remote access to the client PC Other Software Internet Explorer 6 0 with Service Pack 1 Required to access the or Service Pack 2 Internet Explorer 7 0 Integrated Management with Service Pack 1 Internet Explorer 8 0 Launch Page and and Mozilla Firefox 3 5 or Mozilla Firefox web based clients 3 6 Java Runtime Environment 1 6 0 16 or later as provided in Network Management Service Packs if any 2 of 2 Installing the software Use this procedure to install the Network Management applications and the Device Managers on the Windows server Note During the installation COPSSH SCP Server is installed If OpenSSH server is already install
42. tions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Website http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Website http www support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Avaya Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided
43. whom you are installing downloading or using the software hereinafter referred to interchangeably as you and end user agree to these terms and conditions and create a binding contract between you and Avaya Inc Or the applicable Avaya affiliate Avaya Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provide
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