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Avaya Integrated Management Release 3.0 Standard Management User's Manual

1. 1 See Installing VolP Monitoring Manager With a Database Already Installed on page 40 and perform Steps 1 and 2 At Step 2 the following dialog box appears The Where is Your Database Located dialog box appears 2 Select Remotely on another machine and click the Next button The Does the Database Need to be Initialized dialog box appears 3 Perform one of the following steps e If yes select Yes it needs to be initialized and click the Next button The Enter the Database Server IP Address dialog box appears a Enter the IP Address of your database location and click the Next button The Configure Existing Database dialog box appears 44 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software b Back up the existing database as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 If you do not have licenses for VoIP Monitoring
2. Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e f you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 15 e f you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 19 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Issue 1 June 2005 43 VolP Monitoring Manager Installation
3. AA 12 How to Access Books onthe Web lt lt 12 Tell Us What You Think lt lt cs a 12 Chapter 2 Overview 4 2 4488 ee ee eee bbe we He wee ee KA 13 Standard Management lt lt lt lt lt lt e o lt lt 13 Standard ManagementCODS ee 13 Chapter 3 Avaya Site Administration Installation 15 Overview of Avaya Site Administration lt lt 15 Avaya Site Administration CD aao 15 Pre nstallation Tasks 2 25 2c e555 de SRE ER Ow OREO Se SES 15 PC Requirements 262644585442 SSS Sw ERED ORES Se we SG 16 Installing the Software lt lt lt o onerosa 17 Uninstalling the Software 18 Chapter 4 VoIP Monitoring Manager Installation 19 Overview of Avaya VoIP Monitoring Manager 19 Avaya VoIP Monitoring Manager Components x 19 Avaya VoIP Monitoring Manager Server 20 Avaya VoIP Monitoring Manager RTCP Monitor 20 Avaya VoIP Monitoring Manager Client x 20 Avaya VoIP Monitoring Manager Web Client 20 WebLM License Server 21 Pre Installation Tasks 4 21 Issue 1 June 2005 5 Contents VoIP Monitoring Manager System Requirements Ensuri
4. and remove mailboxes on messaging systems To simplify your day to day administration tasks such as finding unused stations changing users and adding users Avaya Site Administration provides several wizards At any time you can use the GEDI in Avaya Site Administration to enter Avaya Communication Manager commands that you would typically enter from a terminal emulation window or system administration terminal SAT Avaya Site Administration CD The Avaya Site Administration CD contains products that you install directly onto a Windows PC See PC Requirements on page 16for the minimum PC requirements Before installing this CD also see Pre Installation Tasks on page 15 The Standard Management CD contains the following applications e Avaya Site Administration e Adobe Acrobat Reader required to view documents Pre Installation Tasks Before installing Avaya Site Administration you must complete the following pre installation tasks 1 Check the minimum hardware and software requirements See PC Requirements on page 16 2 For upgrade installations check that all previous sequential upgrades and or major releases were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases The wizard will then abort the installation Issue1 June2005 15 Avaya Site Administration Installation 3 Carefully rev
5. 16 Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears 17 Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears 18 Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat 19 Click the OK button The installation status bar for VolP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears 20 Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VolP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Database is Installed on Another Machine Use this procedure if the database you are using is installed on another server
6. Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 e f no select No it has existing VoIP data and click the Next button The Enter the Database Server IP Address dialog box appears a Enter the IP Address of your database location and click the Next button The Upgrade Existing Database on a Remote Machine dialog box appears b Back up the existing database on remote machine as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 If you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager
7. Port FIC Code SOC Network Identifier REN Jacks A S Code Off premises station OL13C 9 0F RJ2GX RJ21X RJ11C DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02155 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service 04DU9 DN 6 0Y RJ48C unit For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC Network Identifier REN Jacks A S Code Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02155 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide adv
8. VoIP Monitoring Manager licenses so that you can use VoIP Monitoring Manager beyond the 90 day trial period Note To purchase the licenses contact your Avaya representative To install VoIP Monitoring Manager licenses follow these steps 1 Select Start gt Programs gt Avaya gt Avaya Integrated Management WebLM Server Login The Web License Manager login page appears 2 In the User Name field enter the default user name admin 3 In the Password field enter the default password weblmadmin 4 Click the Login button Note See the administrator for the WebLM License Server for the login and password to use after you log in for the first time using the default user name and password 5 Click Install Licenses in the left hand panel of the window 6 Click the Browse button and select the license files you want to install 7 Click the Install button to install the selected license files Note An error message appears if the license file name is invalid belongs to another license server or is already installed on the current license server 8 Click Licensed Products gt IMMS in the left hand panel to display the license details 50 Avaya Integrated Management Standard Management Installation and Upgrade Index Index Symbols gt meaning ofintext 8 A Avaya support resources 8 support web site 12 Avaya Site Administration 15 B bold
9. and would like to upgrade to MSDE 2000 Service Pack 3a SP3a you will need to use the SQL Server 2000 SP3a download 36 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software 28 Click the OK button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears 29 Click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VolP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server Use this procedure if you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 31 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Instal
10. f you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 23 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Issue 1 June 2005 39 VolP Monitoring Manager Installation 20 Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears 21 Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears 22 Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat 23 Click the OK button The installation status bar for MSDE appears When the installation is complete the InstallShield Wizard Completed dialog box appears 24 Click the OK button The installation status bar for VoIP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears 25 Remove the CD f
11. for Avaya Integrated Management The Integrated Management Product Team understands customer s needs and is focused on customer satisfaction See Table 1 Customer Accessible Resources on page 11 for contact information The Product Team will assist customers with Avaya Integrated Management projects and will provide e Project Management An Integrated Management project person will work with the customer to access configuration and customization requirements for any or all applications within each Avaya Integrated Management offer If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third party implementation services e Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be customized to meet the customer s needs Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application specific training 10 Avaya Integrated Management Standard Management Installation and Upgrade Support Resources Avaya Contact Information Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of in
12. protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are A call is unanswered e A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone O
13. the Next button e Tochange the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears By default all components are selected 48 Avaya Integrated Management Standard Management Installation and Upgrade 10 12 13 Changing the RTCP Listen Port Click the check boxes for VolP Monitoring Manager Server and WebLM Server to deselect them Only VolP Monitoring Manager Client should be selected Click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears Enter the IP Address of your Avaya Integrated Management Launch Page Server and then click the Next button The Enter VolP Monitoring Manager Server IP Address dialog box appears Enter the IP address of your VolP Monitoring Manager Server and click the Next button The Setup Summary dialog box appears Review the setup information and then click the Next button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears Remove the CD from the CD ROM drive and then click the Finish button to restart the computer Changing the RTCP Listen Port The RTCP Listen Port must be the same as that administered on the Avaya Communication Manager Server Use this procedure to change the RTCP Listen Port on the VolP Monitoring Manager server to m
14. the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e f you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 16 e f you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 20 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Issue 1 June 2005 35 VoIP Monitoring Manager Installation 17 18 19 20 21 22 23 24 25 26 27 Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you
15. the port IIS runs on or turn IIS off To do this perform one of the following steps To change the port that IIS runs on select Change the port that IIS runs on and click the Next button The IIS Port Change dialog box appears Enter a new port for IIS to run on and click the Next button The Enter VolP Monitoring Manager Server Port dialog box appears Go to Step 11 To turn IIS off select Set IIS WWW Publishing Service to Manual and click the Next button The Enter VolP Monitoring Manager Server Port dialog box appears Go to Step 11 e If IIS Microsofts Web Server is not detected on this server the Enter VoIP Monitoring Manager Server Port dialog box appears Go to Step 11 32 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software 11 Enter the number of the RTCP Listen Port and then click the Next button Note The RTCP Listen Port must be the same as that administered on the Avaya Communication Manager Server The default is 5005 See Configuring the Avaya Communication Manager Administration Forms on page 27 The Install New Database or Use an Existing Database dialog box appears 12 Based on whether you are installing VolP Monitoring Manager on a Windows 2000 Windows 2003 or Windows XP Professional server or installing VolP Monitoring Manager and using a database already installed go to one of the following sections e f you want to install the MSDE d
16. the status of the installation When the installation is complete the InstallShield Wizard Complete dialog box appears Issue 1 June 2005 17 Avaya Site Administration Installation 9 Click the Finish button 10 Remove the CD from the drive and then click Exit To run Avaya Site Administration select Start gt All Programs gt Avaya gt Site Administration or double click on the Site Administration icon on your desktop For information on how to use Avaya Site Administration access the online help Note Regularly check the Avaya Support Web Site for software updates Uninstalling the Software This section describes how to uninstall Avaya Site Administration To uninstall Avaya Site Administration 1 Select Start gt Control Panel The Control Panel window appears 2 Click on Add or Remove Programs The Add or Remove Programs window appears 3 Click on Avaya Integrated Management Client Standard 3 0 4 Click the Remove button The Welcome dialog box appears 5 Click the Remove option button 6 Click the Next button A dialog box appears prompting you to confirm that you want to remove the application 7 Click the Yes button The Setup Status message box appears After the application is removed the Maintenance Complete message box appears 8 Click the Finish button 9 Close the Add or Remove Programs window 10 Close the Control Panel window 18 Avaya Integrated Management Standard Management Installation and Upgr
17. want to use and then click the Next button The Browser Registration dialog box appears Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat Click the OK button The installation status bar for VoIP Monitoring Manager appears When the installation is complete a message appears stating MSDE will automatically be installed after you reboot the computer Click the OK button The InstallShield Wizard Completed dialog box appears Remove the CD from the CD ROM drive and then click the Finish button to restart the server After the server has restarted the InstallShield Wizard for MSDE appears Click the Next button A message appears stating the MSDE database will be installed on Windows with Mixed Mode Security Click the OK button The Ready to Install the Program dialog box appears Click the Install button The MSDE Service Pack Installation Steps dialog box appears Download the latest service pack for MSDE as instructed Note It is recommended that you complete the VoIP Monitoring Manager installation and then download and install the MSDE service pack Click the Next button A message appears stating that this download is for new installations only If you already have an earlier version of MSDE
18. will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 Issue 1 June 2005 45 VoIP Monitoring Manager Installation 10 12 13 Enter the port number on which the WebLM License Server should run and click the Next button The default is 3999 The Setup Summary dialog box appears Review the setup information and then click the Next button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the I accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dia
19. with write access VoIP Monitoring Manager will attempt to initially connect using the community name private For security reasons it is recommended that a different community name be chosen See Checking for Valid Community ID on page 27 26 Avaya Integrated Management Standard Management Installation and Upgrade Checking for Valid Community ID Checking for Valid Community ID The Community ID assigned for your Windows SNMP Servicemust match the Community ID defined in the Server Options dialog box By default the Community ID with read write privileges is private but this may have been changed Read write privileges are required for loading changing and saving configuration options To check for a valid Community ID follow these steps 1 Click Start 5 Settings 5 Control Panel Select Administrative Tools Select Services from the list in the Name column Scroll down to SNMP Service Right click on SNMP Service and select Properties from the context menu Click the Security tab DM Nd KH OOD The Accepted community names list box displays the Windows SNMP Service community names Note The Community ID in the Server Options dialog box must match the ID in the Windows SNMP Service list of Accepted community names Configuring the Avaya Communication Manager Administration Forms There are two Avaya Communication Manager administration forms the System Parameters IP Options form and the IP Network Region
20. AVAYA Avaya Integrated Management Release 3 0 Standard Management Installation and Upgrade 14 300479 Issue 1 June 2005 Material ID 700364094 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for an
21. Avaya Integrated Management Standard Management Installation and Upgrade Pre Installation Tasks e The Web server must be configured to publish the file to the following VolP Monitoring Manager installation path C Program Files AvayaWolP Monitoring Manager jars ClientApplet htm Note The server installation will apply this configuration If you run the Web client you will not have access to some of the features such as connecting to a new server that are available in the application WebLM License Server The WebLM License Server manages your licenses for Avaya Integrated Management products It is required when you purchase the VoIP Monitoring Manager license key to activate VolP Monitoring Manager beyond the 90 trial period The WebLM License Server is not required to use the 90 day trial version The WebLM License Server application is provided on the VolP Monitoring Manager CD If you have purchased the VoIP Monitoring Manager license key install the WebLM License Server If the WebLM License Server is already installed on another server you do not have to install it During the installation you will be prompted for the IP address of the server where the WebLM application is installed See Avaya VoIP Monitoring Manager License Key on page 30 for more information about VoIP Monitoring Manager licenses See Installing VolP Monitoring Manager Licenses on page 50 for instructions on how to install VoIP Monitoring Manager licen
22. Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports e Generate Automatic Alarms You can generate Simple Network Management Protocol SNMP Traps Alarms which allow the VoIP Monitoring Manager to alert you when the jitter RTT or packet loss reaches certain levels You can routinely monitor the network and troubleshoot problems Avaya VoIP Monitoring Manager Components The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager Real time Transport Control Protocol RTCP Monitor and the Avaya VoIP Monitoring Manager Server which accepts connections from the Avaya VoIP Monitoring Manager Client The server software must be installed on the network to work correctly A Windows SNMP Agent must also be installed on the server Issue 1 June 2005 19 VoIP Monitoring Manager Installation VolP Monitoring Manager also uses a database During installation the VolP Monitoring Manager Integrated MSDE Database is installed by default However you can choose to install a different Microsoft SQL database The components and their relationship are described in more detail in the following sections Avaya VoIP Monitoring Manager Server The Avaya VoIP Monitoring Manager Server acts as a proxy between the MSDE database and the Avaya VoIP Monitoring Manager Client It manages connectivity to the database and provides an interface to configure the Avaya VoIP M
23. System Parameters IP Options Fom 29 T typographical conventions 8 V VoIP Monitoring Manager advanced search 19 CDi ai Hed wh AA E a 30 COMpONeNtSs suk ee e ee we aa 19 GENNE AA 19 exporting reports 2 19 generating traps 19 GU Ka de RADA SL eee eae 8 20 pre installation tasks 21 searching endpoints 19 W Web Client 20 Windows SNMP Agent 02020 19 Issue 1 June 2005 51 Index 52 Avaya Integrated Management Standard Management Installation and Upgrade
24. The Apache HTTP Server Welcome dialog box appears 7 Click the Next button The Apache License Agreement dialog box appears 8 Read the license agreement If you accept the license agreement click the I accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears 9 Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears 34 Avaya Integrated Management Standard Management Installation and Upgrade 10 12 13 14 15 16 Installing the Software Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group Perform one of the following steps e To install the files in the default folder click
25. ade Chapter 4 VolP Monitoring Manager Installation Overview of Avaya VolP Monitoring Manager Avaya Voice Over IP VolP Monitoring Manager is a VolP Quality of Service QoS monitoring tool It enables you to monitor and review the quality of a call on an Avaya VolP Network Avaya VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and during a session This data displays in real time or for previously active endpoints With this information you can begin to troubleshoot and isolate problems Avaya VoIP Monitoring Manager allows you to e Search Endpoints You can search endpoints active from a specified time in the past or between a date range Advanced search options enable you to narrow your search to match phone numbers network addresses or QoS levels e View Reports Once you have a list of endpoints you can select one or more endpoints in a session and view the associated reports The reports display QoS data such as jitter round trip time RTT and packet loss This is particularly useful for monitoring gateways or locating problems at a particular endpoint Since you can view reports for endpoints involved in a session this will assist you with determining problems that occur between two endpoints or in an isolated area of the network e Export Reports You can export the report data to a comma separated value csv file You can open this file in most database and spreadsheet programs such as
26. anager Installation Installing the Client Software Use this procedure to install VoIP Monitoring Manager Client on the Windows server or another PC The procedure to install or upgrade Avaya VoIP Monitoring Manager Client is generally the same The VoIP Monitoring Manager Client may be installed on the same machine as the VoIP Monitoring Manager Server or it may be installed on another machine on the network 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management VoIP Monitoring Manager 3 0 CD into the CD ROM drive The Avaya Integrated Management VoIP Monitoring Manager window appears It provides the main menu Note Install Acrobat Reader if it is not already installed on the computer 4 Click Install Monitoring Server The Welcome dialog box appears 5 Click the Next button The Information dialog box appears 6 Click the Next button The License dialog box appears 7 Read the license type agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install VoIP Monitoring Manager unless you accept the license agreement The Choose Destination Location dialog box appears By default the application will be installed in c Program Files Avaya 8 Perform one of the following steps e To install the applications in the default folder click
27. ance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada This equipment meets the applicable Indust
28. and maintain HP OpenView While Avaya services support Integrated Management when installed over HP OpenView they do not support the HP OpenView product itself Port The client and server software communicate using Java Remote Method Invocation RMI and use port 1099 on the machine on which the server is running If this port is unavailable the server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use ona single machine ensure that at least one of these ports is available 2 of 2 24 Avaya Integrated Management Standard Management Installation and Upgrade VolP Monitoring Manager System Requirements Table 5 VolP Monitoring Manager Client Requirements Component Required Comments Operating System Microsoft Windows 2000 Windows Only English operating XP Professional or Windows 2003 systems are supported Processor 600 MHz Pentium Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP IP 10 100 Network Card Modem 56K Modem May be required for remote access to the client PC CD ROM Drive Required for installation Web Browser Internet Explorer 6 0 Required to access the Integrated Management Launch Page and web based client Issue1 June2005 25 VolP Monitoring Manager Installation Ensuring Windows SNMP Service is Insta
29. atabase that is included on the VoIP Monitoring Manager CD and you have a Windows 2000 server go to Installing VolP Monitoring Manager and MSDE on a Windows 2000 Server on page 33 e f you want to install the MSDE database that is included on the VoIP Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server go to Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server on page 37 e f you want to use a database that is already installed go to Installing VolP Monitoring Manager With a Database Already Installed on page 40 This procedure is the same for Windows 2000 Windows 2003 or Windows XP Professional servers Installing VolP Monitoring Manager and MSDE on a Windows 2000 Server Use this procedure if you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2000 server This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 31 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Install MSDE from this CD A message appears stating MSDE will automatically be installed after VoIP Monitoring Manager is installed and the computer reboots 3 Click the OK button The Database Login Information dialog box appears The MSDE Admin
30. atch the port number administered on the Communication Manager When you install the VolP Monitoring Manager server you are prompted for the RTCP Monitoring Listen Port The default is 5005 See Configuring the Avaya Communication Manager Administration Forms on page 27 for more information To change the RTCP Listen Port follow these steps 1 2 Start the VolP Monitoring Manager server application On the Edit menu click Options The Server Options dialog box displays 3 Click the RTCP tab and enter the new RTCPListen Port 4 Click OK to save the changes and close the dialog box or Cancel to close without saving The VolP Monitoring Manager Server will reset the properties and attempt to re connect to the Windows SNMP Agent based on the new properties Issue1 June 2005 49 VolP Monitoring Manager Installation Note Changing the RTCP port displays a warning indicating it must match the port configured on the Avaya Communication Manager Server See hitp www iana org assignments port numbers and your Avaya Communication Manager documentation It is unusual to change the listen port from the default of 5005 The default should be suitable in most situations Note An SNMP Community ID with write privileges must be configured before changes can be applied See Checking for Valid Community ID on page 27 Installing VoIP Monitoring Manager Licenses After the WebLM License Server is installed you can install the
31. atibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Mains Frequency Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 61000 3 2 Electromagnetic compatibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable
32. base is Installed on This Machine on page 41 e f the database is installed on another machine go to Database is Installed on Another Machine on page 44 Database is Installed on This Machine Use this procedure if the database you are using is installed on this server 1 See Installing VolP Monitoring Manager With a Database Already Installed on page 40 and perform Steps 1 and 2 At Step 2 the following dialog box appears The Where is Your Database Located dialog box appears 2 Select Locally on this machine and click the Next button The Does the Database Need to be Initialized dialog box appears 3 Perform one of the following steps e l yes select Yes it needs to be initialized and click the Next button The Configure Existing Database dialog box appears Back up the existing database as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 If you do no
33. ccept the license agreement The Custom Setup window appears By default Development Tools is selected Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat Click the OK button The installation status bar for VoIP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VolP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Issue1 June2005 47 VoIP Monitoring M
34. deo PHB Value 862 1P Q PARAMETERS Call Control 862 1p Priority 6 Audio 862 1p Priority 6 AUDIO RESOURCE RESERVATION PARAMETERS H 323 IP ENDPOINTS RSUP Enabled h H 323 Link Bounce Recovery y Idle Traffic Interval sec Keep Alive Interval sec 5 Keep Alive Count 5 In some cases you may not want to set the Default Parameters to yes Set the field to n no and specify the IP address of the Windows PC running the server for that network region An example of when you might not want to set the Default Parameters to yes is if you have multiple servers installed on a large system in order to reduce the network traffic between a set of endpoints and the RTCP Monitor e g low bandwidth link between endpoints in one network region and a remote RTCP Monitor The network traffic resulting from RTCP reports being sent from the endpoints to the RTCP Monitor is usually low less than 40 bytes per second per currently active VoIP call RTP session Therefore it is usually unnecessary to have multiple RTCP Monitors 28 Avaya Integrated Management Standard Management Installation and Upgrade Configuring the Avaya Communication Manager Administration Forms If multiple Servers are installed on the system then the endpoints in each network region can be configured to send their RTCP reports to different RTCP Monitors Configuring the System Parameters IP Options Form Figure 2 shows a Systems Parameters IP Options form To configu
35. e Avaya Integrated Management 3 0 Avaya Site Administration CD into the CD ROM drive The Avaya Integrated Management Avaya Site Administration 3 0 window appears It provides a main menu Note Install Acrobat Reader if it is not already installed on the computer Click Install Avaya Site Administration The Welcome dialog box appears Click the Next button The License Agreement dialog box appears Read the license type agreement If you accept the license type click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Avaya Site Administration unless you accept the license type The Choose Destination Location dialog box appears By default the applications will be installed in c Program Files Avaya Perform one of the following steps e To install the applications in the default folder click the Next button e Tochange the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications and components you can install Note You must install the Required Components You cannot deselect it Make sure Site Administration is selected and then click the Next button The Start Copying Files dialog box appears Click the Next button The Setup Status message box appears showing
36. e Software Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e f you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 19 e
37. e requirements for Microsoft Windows servers and Windows client PCs e Pre installation tasks that must be completed prior to installation e Procedures to install the products in the Avaya Integrated Management Standard Management offer If any of the products included in this offer are already installed on your system those products will be upgraded during this installation Prerequisites System administrators who install the Standard Management software should be experienced in installing software on Windows operating systems Intended Audience This book is written for system administrators who are responsible for installing software on Windows servers and clients Issue 1 June 2005 7 Introduction Conventions Used in This Book The following typographical conventions are used e Bold type is used to indicate information that you type buttons in a window and the Enter key on the keyboard It is also used for emphasis e Courier font is used for any information that the computer screen displays e Arrows indicate options that you select from cascading menus for example Select File 5 Open means choose the Open option from the File menu Support Resources Avaya provides a variety of planning consulting and technical services The following sections describe the resources and services that are available Avaya Technology and Consulting ATAC Avaya Technology and Consulting ATAC works wit
38. e user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 21 CFR 1040 10 and CFR 1040 11 The LASER devices used in Avaya equipment typically operate within the following parameters Typical Center Wavelength Maximum Output Power 830 nm 860 nm 1 5 dBm 1270 nm 1360 nm 3 0 dBm 1540 nm 1570 nm 5 0 dBm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Comp
39. fer you receive the following management tools e Avaya Site Administration Avaya Site Administration enables you to administer and manage Avaya voice systems and Avaya converged devices e Avaya Voice Over IP Monitoring Manager 90 day trial version Avaya Voice Over IP VolP Monitoring Manager enables you to monitor and review the quality of a call on an Avaya VoIP network The Standard Management offer provides one user license Customers can purchase two additional options one that is for up to five Avaya Communication Managers and provides up to five user licenses and another that is for up to ten Avaya Communication Managers and provides up to ten user licenses In addition an add on option is available that provides unlimited client licenses for Avaya Site Administration Standard Management CDs Standard Management is provided on the following CDs e Avaya Site Administration See Chapter 3 Avaya Site Administration Installation on page 15 e VoIP Monitoring Manager 90 day trial See Chapter 4 VoIP Monitoring Manager Installation on page 19 Issue 1 June 2005 13 Overview 14 Avaya Integrated Management Standard Management Installation and Upgrade Chapter 3 Avaya Site Administration Installation Overview of Avaya Site Administration Avaya Site Administration is a Windows application that enables you to e administer and manage voice systems running Avaya Communication Manager software e add change
40. form that you administer so that the server running Avaya Communication Manager sends RTCP reports to the RTCP Monitor When you administer the System Parameters IP Options form the IP Network Region forms are set by default with the same values You can then optionally make changes to a network region by changing the region s IP Network Region form Use the following SAT commands to make changes to the values on the forms e change ip network region lt x gt where x is a number from 1 to 250 e change system parameter ip options Issue 1 June 2005 27 VolP Monitoring Manager Installation Configuring the IP Network Region Form Figure 1 shows an IP Network Region form To configure this form follow these steps 1 Setthe RTCP Reporting Enabled field to y yes 2 Set the Use Default Server Parameters field to y yes This indicates that this network region uses the default values specified on the System Parameters IP Optionsform Figure 1 IP Network Region Form 1 2 3 4 5 6 7 8 39 10 11 12 13 14 15 16 17 18 19 IP NETWORK REGION Region 1 Location Authoritative Domain 7 Names od Intra region IP IP Direct Audio MEDIA PARAMETERS Inter region IP IP Direct Audio Codec Set 1 IP Audio Hairpinning y UDP Port Min UDP Port Max RTCP Reporting Enabled y DIFFSERU TOS PARAMETERS RTCP MONITOR SERVER PARAMETERS Call Control PHB Value Use Default Server Parameters y Audio PHB Value Vi
41. forms contain information that you will need to install the products such as IP addresses server domain names and port addresses Complete the Ready Reckoner form This form is available in the Avaya Integrated Management Implementation Guidelines document number 555 233 163 Completing this form will help you predict the size of your database and therefore help you determine if the MSDE database will meet your needs If not a larger database such as Microsoft SQL can be installed You can also use the Ready Reckoner form to adjust numbers such as RTCP Reporting Intervals and History Days to determine how to set them to achieve the desired goal Changing some numbers can help you obtain better data Carefully review this entire book before you start the installation 22 Avaya Integrated Management Standard Management Installation and Upgrade VolP Monitoring Manager System Requirements VolP Monitoring Manager System Requirements Table 4 and Table 5 provide the minimum system requirements to install and operate the VoIP Monitoring Manager Server and Client software Table 4 VolP Monitoring Manager Server Requirements Component Required Comments Operating System Microsoft Windows 2003 Standard Edition server Microsoft Windows 2003 Enterprise Edition server Microsoft Windows 2000 server or Microsoft Windows XP Professional Only English operating systems are supported Processor 2 8 GHz Pen
42. h client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions The ATAC also designs network configurations Communications Solutions and Integration CSI Group of Software Services Avaya Communications Solutions and Integration CSI Group of Software Services offers customers the following services e Platform readiness verification e Remote implementation and installation e Network management server configuration e Customer acceptance verification e Custom on site services 8 Avaya Integrated Management Standard Management Installation and Upgrade Support Resources The CSI Group consists of the following two teams e Converged Solutions Implementation Engineering The Converged Solutions Implementation Engineering CSIE team implements multi site media gateway G350 G650 G700 deployment projects for both voice and data design The overall direction of the CSIE team is to bring the correct methodology to these complex deployments that span various regions and to provide continuity to the overall project from the voice and data implementation standpoint e Data Network Implementation Engineering formerly RNIS The Data Network Implementation Engineering team implements and or upgrades existing or new data networks This team analyzes the customer s network design requirements and performance expectations and then creates the hardware and software installation specification used to imp
43. he Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later Adobe Acrobat Reader is provided on the Avaya Integrated Management CDs and is also available from http www adobe com See How to Access Books on the Web for instructions on how to view or download these books How to Access Books on the Web To view or download books from the Avaya Support Web Site follow these steps 1 Access http www avaya com support 2 In the left column click System and Network Management 3 Scroll to Integrated Management locate the product name and click the link corresponding to the software release to display a list of available books for that product Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Send us your comments by mail fax or e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com Subject Avaya Integrated Management Documentation Team 12 Avaya Integrated Management Standard Management Installation and Upgrade Chapter 2 Overview Standard Management The Standard Management is a Windows solution for Avaya Integrated Management It is designed for small to medium size networks that run Windows platforms With this of
44. iew Avaya Integrated Management Implementation Guidelines document number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 12 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses 4 Carefully review this entire book before you install the software PC Requirements Table 3 provides the requirements for the PC Table 3 Windows Client PC Requirements Component Required Comments Operating system Microsoft Windows 2000 Windows XP Professional or Windows 2003 Processor 600 MHz Pentium Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP IP 10 100 Network Card Modem 56K Modem May be required to access the voice system or messaging system CD ROM Drive Required for installation 16 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software Installing the Software The procedure to install or upgrade the contents of the Avaya Site Administration CD is generally the same 1 2 Close all open windows and applications Insert th
45. ion of VolP Monitoring Manager or install the new version of VolP Monitoring Manager on another Windows server If you have a large system greater than 1000 simultaneous IP calls or plan to keep historic VoIP Monitoring Manager data for long periods of time it is recommended that you install VoIP Monitoring Manager on a separate server than that on which Network Management Console with System View is installed Ensure that the Windows Simple Network Management Protocol SNMP Agent is installed on the Windows server and set to start automatically See Ensuring Windows SNMP Service is Installed on page 26 5 Check for valid Community IDs See Checking for Valid Community ID on page 27 6 Configure two Avaya Communication Manager administration forms the IP Network Region formand the System Parameters IP Options form See Configuring the Avaya Communication Manager Administration Forms on page 27 7 Identify the RTCP Listen Port for the Avaya Communication Manager The default is 5005 8 Carefully review Avaya Integrated Management Implementation Guidelines document 10 number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 12 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation
46. is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfil
47. istrative login is provided Issue 1 June 2005 33 VolP Monitoring Manager Installation 4 Enter the MSDE Administrator password confirm the password and then click the Next button Note After you set the MSDE Administrator password make a note of it in a secure location Do not change the MSDE Administrator login provided e If you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 5 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 5 If you do not have licenses for VolP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 6 5 Enter the port number on which the WebLM License Server should run and then click the Next button The default port is 3999 The Setup Summary dialog box appears 6 Review the setup information and then click the Next button
48. l MSDE from this CD A message appears stating the MSDE database will be installed on Windows with Mixed Mode Security 3 Click the OK button The Database Login Information dialog box appears The MSDE Administrative login is provided 4 Enter the MSDE Administrator password confirm the password and then click the Next button Note After you set the MSDE Administrator password make a note of it in a secure location Do not change the MSDE Administrator login provided e If you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 5 Issue 1 June 2005 37 VolP Monitoring Manager Installation 5 6 ra 8 10 12 e If you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 5 If you do not have licenses for VolP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appear
49. lement data devices including Cajun VPN Wireless LAN Secure Gateways Extreme and multi vendor data equipment The CSI Group provides support on a contract basis You can purchase various implementation offers from the CSI Group in Tampa Florida See Table 1 Customer Accessible Resources on page 11 for contact information Avaya Technical Service Organization TSO The Avaya Technical Service Organization TSO provides support to the Avaya Integrated Management client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not provide remote access e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Avaya Network Management Software Systems Support Group NMSSS in Tampa Bay Florida answers customer calls about products in Avaya Integrated Management NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products Issue 1 June 2005 9 Introduction Customized Management Solutions
50. lled The Windows SNMP Service must be installed on the VoIP Monitoring Manager Server The Windows SNMP Service enables the RTCP Monitor to publish the data and is required for the VoIP Monitoring Manager Server software to function The Windows SNMP Service is provided on the Microsoft Windows operating system CD It is not automatically installed when the Windows operating system is installed Before installing the VoIP Monitoring Manager software you must confirm that the Windows SNMP Service is installed on the VoIP Monitoring Manager server and set to start automatically To do this follow these steps 1 Click Start gt Settings gt Control Panel 2 Select Administrative Tools 3 Select Services from the list in the Name column 4 Scroll down to see if SNMP Service is installed It should appear in the Name column and be set to start automatically 5 If SNMP Service is not set to run automatically or does not appear do one of the following e f the SNMP service is installed but not set to run automatically do the following 1 Right click on SNMP and select Properties from the context menu The SNMP Service Properties dialog box opens 2 Select Automatic from the Startup Type drop down list and click OK e If the Windows SNMP Service is not installed you must install it from the Windows operating system CD Note When you install the SNMP Service from the Windows operating system CD you must configure a community name
51. lment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void th
52. log box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears 46 Avaya Integrated Management Standard Management Installation and Upgrade 14 15 16 17 18 19 20 Installing the Software Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e If you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 15 e f you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 19 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you a
53. n dialog box appears 6 Click the Next button The License dialog box appears Issue1 June 2005 31 VolP Monitoring Manager Installation 7 Read the license agreement If you accept the license agreement click the I accept the terms of the license agreement option button and then click the Next button Note You cannot install VolP Monitoring Manager unless you accept the license agreement The Choose Destination Location dialog box appears By default the application will be installed in c Program Files Avaya 8 Perform one of the following steps e To install the applications in the default folder click the Next button e To change the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications you can install See WebLM License Server on page 21 for information about the WebLM application 9 Make sure the applications you want to install are selected and click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears 10 Enter the IP Address of your Avaya Integrated Management Launch Page Server and then click the Next button One of the following appears e If IIS Microsofts Web Server is detected on the server the Setup Type dialog box appears IIS will cause a conflict with the Apache HTTP Server You can change
54. ng Windows SNMP Service is Installed Checking for Valid Community ID lt lt eee ee aaa Configuring the Avaya Communication Manager Administration Forms Configuring the IP Network Region Form Configuring the System Parameters IP Options Form VoIP Monitoring ManagerCD 2 2 ee ee Avaya VoIP Monitoring Manager License Key Microsoft SQL 2000 Database o ee Installing the Software lt lt lt cc ops Installing VolP Monitoring Manager and MSDE on a Windows 2000 Server Installing VolP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server lt lt Installing VolP Monitoring Manager With a Database Already Installed Database is Installed on This Machine Database is Installed on Another Machine Installing the Client Software Changing the RTCP Listen Port lt lt aan Installing VoIP Monitoring Manager Licenses Le AG PAA PRE PRA AA 6 Avaya Integrated Management Standard Management Installation and Upgrade 23 26 27 27 28 29 30 30 30 31 33 37 40 41 44 48 49 50 51 Chapter 1 Introduction Purpose The purpose of this book is to provide the following information e Hardware and softwar
55. oIP Monitoring Manager Server software must be installed on a machine connected to the network The VoIP Monitoring Manager Client software may be installed on the same machine as the server or it may be installed on another machine on the network Avaya VoIP Monitoring Manager License Key The Monitoring Management offer provides a 90 day trial version of VoIP Monitoring Manager Customers have the option of purchasing the VoIP Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period The license key is available as an add on option in the Avaya Integrated Management offers When a license key is purchased an instance of WebLM License Server is required to manage the license key See WebLM License Server on page 21 for more information about the WebLM License Server See Installing VolP Monitoring Manager Licenses on page 50 for instructions on how to install VoIP Monitoring Manager licenses Microsoft SQL 2000 Database During VoIP Monitoring Manager installation you can install your own database if you do not want to install the MSDE database provided on the VoIP Monitoring Manager CD If you are installing Microsoft SQL 2000 database it is recommended that you install it on the same server as VoIP Monitoring Manager to ensure optimal performance If VoIP Monitoring Manager with the MSDE database is already installed on the server and you plan to install the Micro
56. onitoring Manager RTCP Monitor The server resides on the same PC as the RTCP Monitor The database can reside on the same PC as the server and RTCP Monitor or it can reside on a separate machine Avaya VoIP Monitoring Manager RTCP Monitor The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the Avaya endpoints and stores the information in a proprietary database The RTCP Monitor also runs as a sub agent of the Windows SNMP Agent All the information contained in the database can be queried using Microsoft SQL Avaya VoIP Monitoring Manager Client The Avaya VoIP Monitoring Manager Client provides the graphical user interface GUI The client does not communicate with the RTCP Monitor does not use the Windows SNMP service and does not communicate with the database The data that is displayed is gathered from the server The client may be installed on the same machine as the server or it may be installed on another machine on the network Avaya VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VoIP Monitoring Manager Client as a Web application the following requirements must be met e The server must be running a Web server The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Server software is installed 20
57. perator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Manufacturer s
58. re this form locate the heading RTCP MONITOR SERVER and follow these steps 1 Set the Default Server IP Address to the address of the Windows PC running the VoIP Monitoring Manager Server 2 Set the Default RTCP Report Period secs to 10 This will reduce the amount of data that needs to be stored and thereby help ensure the MSDE or MSSQL database does not reach its limit too quickly Figure 2 System Parameters IP Options Form 112 IP OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay ms High Low Packet Loss High Low 15 Ping Test Interval sec Number of Pings Per Measurement Interval RTCP MONITOR SERVER Default Server IP Address UM NM Default Server Port Default RTCP Report Period secs 5 AUTOMATIC TRACE ROUTE ON Link Failure y H 248 MEDIA GATEWAY H 323 IP ENDPOINT Link Loss Delay Timer min 5 Link Loss Delay Timer min 5 Primary Search Time sec Periodic Registration Timer min Issue 1 June 2005 29 VolP Monitoring Manager Installation VoIP Monitoring Manager CD The VoIP Monitoring Manager CD contains the following applications e VoIP Monitoring Manager Client 90 day trial version e VoIP Monitoring Manager Server 90 day trial version e WebLM License Server optional component required when multiple VoIP Monitoring Manager servers are installed e Adobe Acrobat Reader required to view documents Note The V
59. rom the CD ROM drive and then click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VolP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Installing VoIP Monitoring Manager With a Database Already Installed Use this procedure if you want to use a local or remote database that is already installed The procedure is the same for Windows 2000 Windows 2003 or Windows XP Professional servers This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 31 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Use a database currently installed The Where is Your Database Located dialog box appears 40 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software 3 Based on whether the database is installed on this server or another server go to one of the following sections e f the database is installed on this machine go to Data
60. ronment radio disturbance may occur in which case the user may be required to take corrective actions COPS PRR ES SRE A ERARAS VCCI o CHSC IFA ABURTO COREA AER CHATS amp BK GESzSMITFLEBHVEF L OBAIIHEHAN INET SLIBRANSILBHV EF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Chapter 1 Introduction 21 24 AD cece AD GP DAG GG GA 7 PUIOSG 0 2055 200 E KABABA ee KAB KARA 7 PIGreQuIgneS APAPAP AA AA a AA we A 7 Intended Audiente co ai sew caw PAG cis ARA 7 Conventions Used in This Book 2 002 ee eee eee ee es 8 SUPOT HOSGUIGES 44 46 6 hk HE AER 8 Avaya Technology and Consulting ATAC 8 Communications Solutions and Integration CSI Group of Software Services 8 Avaya Technical Service Organization TSO 9 Avaya Network Management Software Systems Support Group NMSSS 9 Customized Management Solutions for Avaya Integrated Management 10 Avaya Contact Information cea 11 Product Documentation
61. ry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Installation and Repairs Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further a
62. s Go to Step 6 Enter the port number on which the WebLM License Server should run and then click the Next button The default port is 3999 The Setup Summary dialog box appears Review the setup information and then click the Next button The MSDE Service Pack Installation Steps dialog box appears Download the latest service pack for MSDE as instructed Note It is recommended that you complete the VoIP Monitoring Manager installation and then download and install the MSDE service pack Click the Next button A message appears stating that this download is for new installations only If you already have an earlier version of MSDE and would like to upgrade to MSDE 2000 Service Pack 3a SP3a you will need to use the SQL Server 2000 SP3a download Click the OK button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the I accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears 38 Avaya Integrated Management Standard Management Installation and Upgrade 13 14 15 16 17 18 19 Installing th
63. ses Pre Installation Tasks Before installing Avaya VoIP Monitoring Manager you must complete the following pre installation tasks 1 Check the minimum hardware and software requirements for the following e Windows server See VoIP Monitoring Manager Server Requirements on page 23 e Windows client PC See VoIP Monitoring Manager Client Requirements on page 25 Note The client and server software communicate using Java Remote Method Invocation RMI and use port 1099 on the machine on which the server is running If this port is unavailable the server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use on a single machine ensure that at least one of these ports is available Issue 1 June 2005 21 VolP Monitoring Manager Installation If you are upgrading from the previous release check that all previous sequential upgrades and or major releases of Avaya VolP Monitoring Manager were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases The wizard will then abort the installation Note If you are upgrading Avaya VoIP Monitoring Manager and there are previous releases of other Integrated Management applications on the Windows server you must either upgrade the other Integrated Management applications to this vers
64. soft SQL 2000 database on the same server you must uninstall the MSDE database 30 Avaya Integrated Management Standard Management Installation and Upgrade Installing the Software To uninstall MSDE follow these steps 1 Click Start 5 Settings 5 Control Panel 2 Select Add or Remove Programs 3 Click Microsoft SQL Server Desktop Engine 4 Click the Remove button Installing the Software Use this procedure to install VolP Monitoring Manager Server VolP Monitoring Manager Client and WebLM Server on the Windows server The procedure to install or upgrade Avaya VolP Monitoring Manager is generally the same Note If you are upgrading Avaya VoIP Monitoring Manager and there are previous releases of other Integrated Management applications on the Windows server you must either upgrade the other Integrated Management applications to this version of Avaya VolP Monitoring Manager or install the new version of Avaya VolP Monitoring Manager on another Windows server 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management VolP Monitoring Manager 3 0 CD into the CD ROM drive The Avaya Integrated Management VolP Monitoring Manager window appears It provides the main menu Note Install Acrobat Reader if it is not already installed on the computer 4 Click Install Monitoring Server The Welcome dialog box appears 5 Click the Next button The Informatio
65. sserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic envi
66. stalling and setting up Avaya Integrated Management To access the links in Table 2 you must be able to access the Avaya intranet Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Center http www avaya com support Network Management Software Systems Support NMSSS 1 800 237 0016 Communications Solutions and Integration CSI Group of Software Services 1 800 730 9108 prompt 3 Integrated Management Product Team Send email to AlMtraining avaya com Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya System Management Support http aem support dr avaya com Avaya Technology and Consulting ATAC 1 888 297 4700 prompt 2 6 http forum avaya com requires a password Communications Solutions and Integration CSI Group of Software Services http associate2 avaya com sales market products data implementation services Integrated Management Services Support Plan http associate2 avaya com solution support_plans Enterprise Issue 1 June 2005 11 Introduction Product Documentation The latest version of Avaya Integrated Management product documentation including this book is available from the Avaya Support Web Site To view or download these books from the Web you must have access to t
67. t have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 Issue 1 June2005 41 VolP Monitoring Manager Installation e f no select No it has existing VoIP data and click the Next button The Upgrade Existing Database on Local Machine dialog box appears Back up the existing database as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 If you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK b
68. text meaning of 8 C contact information for Avaya 11 courier font meaning of 8 F feedback about this book 12 H HP OpenView Network Node Manager 24 l Installation with database already installed 40 with database installed on another machine 44 with database installed on this machine 41 with database is installed on this machine 41 with MSDE on Windows 2000 33 with MSDE on Windows 2003 or Windows XP Professional SF installation Avaya Site AdministrationCD iz Windows server 31 48 IP Network Region Form 28 P prerequisites for installing E R requirements Windows client 16 Windows server 23 resources Avaya Communications Solutions and Integration CSI Group of Software Services 8 Avaya Network Management Software Systems Support Group NMSSS 9 Avaya Technical Service Organization TSO 9 Avaya Technology and Consulting ATAC 8 Customized Management Solutions for Avaya Integrated Management 10 S Simple Network Management Protocol Agent 19 23 SNMP agent seeifitisrunning 26 Standard Management detined s s da omi da ee a ANG 13 pre installation tasks 15 Standard Management CDs defined to ao o ei es A a 13
69. tium 4 A maximum of two processors is supported Hard Drive 40 GB Memory 1 5 GB RAM Network Connectivity TCP IP 100 Mbit Network Card Only one network interface is supported Dual network interface cards NICs or additional software network interfaces such as a VPN interface are not supported Modem 56K modem for remote access CD ROM Drive Required for installation Monitor SVGA 1024 X 768 display SNMP Agent The Simple Network Management Protocol SNMP Agent is the Windows Service that runs on your computer It is provided with the Windows operating system CD but is not installed by default When installing the VoIP Monitoring Manager you will be prompted to install it if it is not already installed 1 of 2 Issue 1 June 2005 23 VoIP Monitoring Manager Installation Table 4 VolP Monitoring Manager Server Requirements continued Component Required Comments Extra Software Anti virus software pcAnywhere Required for Avaya support pcAnywhere is required for remote access by Avaya Services Web Browser Internet Explorer 6 0 Required for access to the Integrated Management Launch Page and web based clients Integration with HP OpenView Network Node Manager HP OpenView 7 0 1 or HP OpenView 7 5 HP OpenView 7 5 requires a patch HP OpenView is not included on any Avaya Integrated Management CD Customers must purchase install
70. utton The Setup Summary dialog box appears Go to Step 5 4 Enter the port number on which the WebLM License Server should run and click the Next button The default is 3999 The Setup Summary dialog box appears 5 Review the setup information and then click the Next button The Apache HTTP Server Welcome dialog box appears 6 Click the Next button The Apache License Agreement dialog box appears 7 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears 8 Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears 42 Avaya Integrated Management Standard Management Installation and Upgrade 10 12 13 14 15 Installing the Software Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears
71. y modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who

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