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Avaya Integrated Management Release 3.0 Enterprise Network Management User's Manual

1. Installing VoIP Monitoring Manager With a Database Already Installed Database is Installed on This Machine Database is Installed on Another Machine Installing the Client Software a Changing the RTCP Listen Port 2 0 02 eee eee ee ee es Installing VoIP Monitoring Manager Licenses 6 Avaya Integrated Management Enterprise Network Management Installation and Upgrade 31 31 32 33 33 34 35 35 36 36 36 36 37 37 38 39 40 41 42 43 44 44 44 45 47 51 54 54 58 61 63 64 Contents Chapter 7 Avaya Mailbox Manager 65 About Mailbox Manager aa 65 Launching Mailbox Manager 65 Licensing Mailbox Manager 66 Appendix A Legal Information 67 D FTIIT 67 Avaya Network Management Enterprise Server Software 67 pp A a E e e E E o a a a a e E a A 67 DisclalliBl 4 2 665 6 49 494 DESEO RED 9 3 3 RR 9 3 AO 68 WOOD inca AAA AAA AAN AAA RA 68 LINA A A AA 68 2 AN 69 Security and Virus Disclaimer 70 Trademarks isos AA 70 Avaya Provisioning and Installation Manager Software 71 NOlGB A 71 DISCIAIMEN as 5531994504505 71 MONEY lt lt 6 rai A RIR E A A 72 BLICK 72 Copyright 4 ad ie eed oe O9 ERO S PR YR OUR OO
2. Avaya C360 Manager Avaya W310 Mobility Gateway Avaya C460 Manager Avaya P580 P882 Manager Avaya AP 3 4 5 6 Manager Avaya P130 Manager e Additional components Avaya Integrated Management Launch Page automatically installed when any application is installed Apache Web server Adobe Acrobat Reader required to view documents Issue 1 June 2005 21 Network Management Installation Avaya SMON Manager License Key The Enterprise Network Management offer provides a 90 day trial version of Avaya SMON Manager Customers have the option of purchasing the SMON Manager license key This key is required to fully activate the SMON Manager beyond the 90 day trial period The license key is available as an add on option HP OpenView Integration The Network Management applications provided in the Enterprise Network Management offer can integrate with HP OpenView on the Windows server HP OpenView must be installed on the server before the Network Management applications are installed HP OpenView 7 0 1 or 7 5 is required Note When installing over HP OpenView 7 5 you must download and install Update 1 for Integrated Management 3 0 which is available on the Avaya Support Web site HP OpenView IP Telephony Smart Plug In IPT SPI is available It is supported only with HP OpenView Network Node Manager 7 5 Note Avaya Services does not support HP OpenView IPT SPI or other third party products Installin
3. During the installation the wizard prompts you for the IP address of the Integrated Management server This prompt appears during the installation of Windows server products Windows client products and Linux server products in the System Management offer You must enter the same IP address each time you are prompted for the IP address of the Integrated Management server Without the correct IP address users will be unable to access the Integrated Management Launch Page where they can launch products from their browser 20 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 3 Network Management Installation Network Management CD The Network Management CD contains products that you install onto the Windows server See Windows Server Requirements on page 16 for the minimum server requirements Before installing this CD also see Pre Installation Tasks on page 19 The Network Management CD contains the following applications e Network Management applications Avaya Network Management Console with System View Avaya Network Configuration Manager Avaya Software Update Manager Avaya SMON Manager 90 day trial Customers can purchase the license key to activate the SMON Manager beyond the 90 day trial Avaya Address Manager Avaya VLAN Manager Avaya QoS Manager Avaya Secure Access Administration e Avaya Device Managers Avaya G350 Manager Avaya P330 G700 Manager
4. USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS DO NOT USE THE PRODUCT IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE TERMS IN ADDITION TO THE GENERAL LICENSE TERMS THE FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO THE PRODUCT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware products originally sold by Avaya and ultimately utilized by End User Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feat
5. Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat Click the OK button The installation status bar for MSDE appears When the installation is complete the InstallShield Wizard Completed dialog box appears Issue1 June2005 53 VolP Monitoring Manager Installation 24 Click the OK button The installation status bar for VolP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears 25 Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VoIP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Installing VoIP Monitoring Manager With a Database Already Installed Use this procedure if you want to use a local or remote database that is already installed The procedure is the same for Windows 2000 Wind
6. You cannot install the Avaya Integrated Management products unless you accept the license types Issue1 June2005 27 Administration Tools Installation The Choose Destination Location dialog box appears By default the applications will be installed in c Program Files Avaya 6 Perform one of the following steps e To install the applications in the default folder click the Next button e Tochange the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications and components you can install Note You must install the Required Components You cannot deselect it 7 Make sure the applications you want to install are selected and then click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears 8 Enter the IP address of the Avaya Integrated Management Launch Page server and then click the Next button Note You are not required to enter the IP address of the Avaya Integrated Management Launch Page server However if you leave this blank and click the Next button no link to the Launch Page will be provided on the PC The Start Copying Files dialog box appears 9 Click the Next button The Setup Status message box appears showing the status of the installation When the installation is complete the InstallShield Wizard Com
7. The Apache information dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears Issue1 June2005 59 VolP Monitoring Manager Installation 9 10 12 13 14 15 Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish bu
8. in use on a single machine ensure that at least one of these ports is available If you are upgrading from the previous release check that all previous sequential upgrades and or major releases of Avaya VoIP Monitoring Manager were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases Note If you are upgrading Avaya VoIP Monitoring Manager and there are previous releases of other Integrated Management applications on the Windows server you must either upgrade the other Integrated Management applications to this version of VoIP Monitoring Manager or install the new version of VoIP Monitoring Manager on another Windows server If you have a large system greater than 1000 simultaneous IP calls or plan to keep historic VoIP Monitoring Manager data for long periods of time it is recommended that you install VoIP Monitoring Manager on a separate server than that on which Network Management Console with System View is installed If you plan to install VoIP Monitoring Manager but you do not plan on using the Network Management Console with System View do not install Network Management Console with System View on the same server VoIP Monitoring Manager performance is improved when fewer applications are using server resources Ensure that the Windows Simple Network Management Protocol SNMP Agent is instal
9. void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 21 CFR 1040 10 and CFR 1040 11 The LASER devices used in Avaya equipment typically operate within the following parameters Typical Center Wavelength Maximum Output Power 830 nm 860 nm 1 5 dBm 1270 nm 1360 nm 3 0 dBm 1540 nm 1570 nm 5 0 dBm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagn
10. CASA ad De Ss 73 Security and Virus Disclaimer 73 Tadema AAP a ee SE e OE dice IE obe 74 sapumi a a a a a ewe oD 75 Issue 1 June 2005 7 Contents 8 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 1 Introduction Purpose The purpose of this book is to provide the following information e Hardware and software requirements for Microsoft Windows servers and Windows client PCs e Pre installation tasks that must be completed prior to installation e Procedures to install the products in the Avaya Integrated Management Enterprise Network Management offer If any of the products included in this offer are already installed on your system those products will be upgraded during this installation Prerequisites System administrators who install the Enterprise Network Management software should be experienced in installing software on Windows operating systems in a converged network environment Intended Audience This book is written for system administrators who are responsible for installing software on Windows servers and clients Issue1 June2005 9 Introduction Conventions Used in This Book The following typographical conventions are used e Bold type is used to indicate information that you type buttons in a window and the Enter key on the keyboard It is also used for emphasis e Courier font is used for any information that the compu
11. Index R requirements Windows client o 18 Windows server 16 resources Avaya Communications Solutions and Integration CSI Group of Software Services 10 Avaya Network Management Software Systems Support Group NMSSS Tf Avaya Technical Service Organization TSO 11 Avaya Technology and Consulting ATAC 10 Customized Management Solutions for Avaya ntegrated Management 12 S Simple Network Management Protocol Agent 16 35 SNMP agent see if it is running 39 System Parameters IP Options Form 43 T typographical conventions 10 V VolP Monitoring Manager advanced search 35 sp ED 44 components 36 defined io kl oum 35 exporting reports lle 35 generating traps 35 GUI a Ka eh a GA IM C SE a 36 pre installation tasks 38 searching endpoints 35 W Web Client macs aag elk ee Paa 9e doo ee 37 WebLM License Server 37 64 Windows SNMP Agent 36 76 Avaya Integrated Management Enterprise Network Management Installation and Upgrade
12. Install Acrobat Reader if it is not already installed on the computer Click Install Monitoring Server The Welcome dialog box appears Click the Next button The Information dialog box appears Click the Next button The License dialog box appears Read the license type agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install VoIP Monitoring Manager unless you accept the license agreement The Choose Destination Location dialog box appears By default the application will be installed in c Program Files Avaya Perform one of the following steps e To install the applications in the default folder click the Next button e Tochange the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears By default all components are selected Click the check boxes for VoIP Monitoring Manager Server and WebLM Server to deselect them Only VoIP Monitoring Manager Client should be selected Click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears Enter the IP Address of your Avaya Integrated Management Launch Page Server and then click the Next button The Enter VoIP Monitoring Manager Server IP Address dialog box appears Enter
13. PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Issue1 June2005 73 Legal Information Avaya does not warrant that this Product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it Avaya is not responsible for any damages or charges that result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to time Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All trademarks identified by and TM are registered trademarks or trademarks of Avaya Inc All other trademarks are the property of their respective owners 2005 Avaya Inc All rights reserved 74 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Index Index Symbols gt meaning ofintext 10 A Administration ToolisCD 27 Avaya support resources 10 support website 14 Avaya Communication Manager userlicense lt sosoo momo cr RR x 15 Avaya Site Administration 27 65 Avaya Voice Announcement Manager 27 65 B bold text meaning of 10 C contact information for Avay
14. The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e lf you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 15 e lf you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 19 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat Click the OK button The installation status bar for VoIP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears Remove the CD from th
15. To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e lf you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 19 e lf you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 23 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears
16. advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada This equipment meets the applicable I
17. hardware and software requirements for the following e Windows server see Windows Server Requirements on page 16 e Windows client PC see Windows Client PC Requirements on page 18 2 Because Provisioning and Installation Manager uses the same version of Apache and JRE as those installed by the Network Management CD the following prerequisites must be met e Provisioning and Installation Manager must be installed on the same Windows server as the Network Management CD and the releases must be the same e The following Integrated Management applications included on the Network Management CD must be installed on the Windows server before Provisioning and Installation Manager is installed Avaya Network Management Console with System View Avaya Secure Access Administration Note Provisioning and Installation Manager cannot be used with HP OpenView integration 3 Carefully review Avaya Integrated Management Implementation Guidelines document number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 14 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses 4 Carefully
18. installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 5 f you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 6 Enter the port number on which the WebLM License Server should run and then click the Next button The default port is 3999 The Setup Summary dialog box appears Review the setup information and then click the Next button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server N
19. less than 40 bytes per second per currently active VoIP call RTP session Therefore it is usually unnecessary to have multiple RTCP Monitors If multiple Servers are installed on the system then the endpoints in each network region can be configured to send their RTCP reports to different RTCP Monitors 42 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Configuring the Avaya Communication Manager Administration Forms Configuring the System Parameters IP Options Form Figure 2 shows a Systems Parameters IP Options form To configure this form locate the heading RTCP MONITOR SERVER and follow these steps 1 Setthe Default Server IP Address to the address of the Windows PC running the VoIP Monitoring Manager Server 2 Setthe Default RTCP Report Period secs to 10 This will reduce the amount of data that needs to be stored and thereby help ensure the MSDE or MSSQL database does not reach its limit too quickly Figure 2 System Parameters IP Options Form 2 IP OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay ms High Low Packet Loss High Low Ping Test Interval sec Number of Pings Per Measurement Interval RTCP MONITOR SERVER Default Server IP Address Default Server Port Default RTCP Report Period secs 5 AUTOMATIC TRACE ROUTE ON Link Failure y H 248 MEDIA GATEWAY H 323 IP ENDPOINT Link Loss D
20. must be the same as that administered on the Avaya Communication Manager Server The default is 5005 See Configuring the Avaya Communication Manager Administration Forms on page 41 The Install New Database or Use an Existing Database dialog box appears 46 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software 12 Based on whether you are installing VolP Monitoring Manager on a Windows 2000 Windows 2003 or Windows XP Professional server or installing VolP Monitoring Manager and using a database already installed go to one of the following sections e lf you want to install the MSDE database that is included on the VoIP Monitoring Manager CD and you have a Windows 2000 server go to Installing VolP Monitoring Manager and MSDE on a Windows 2000 Server on page 47 e lf you want to install the MSDE database that is included on the VoIP Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server go to Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server on page 51 e f you want to use a database that is already installed go to Installing VoIP Monitoring Manager With a Database Already Installed on page 54 This procedure is the same for Windows 2000 Windows 2003 or Windows XP Professional servers Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server Use this procedure if
21. review this entire book before you start the installation Note If you are installing Provisioning and Installation Manager on a Windows 2003 server ensure that the browser security settings are set to allow active scripting See Ensuring Browser Settings Allow Active Scripting on page 33 32 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Network Provisioning CD Ensuring Browser Settings Allow Active Scripting If you are installing Provisioning and Installation Manager on a Windows 2003 server be sure the server s browser security settings are set to allow active scripting Active scripting must be enabled in order for all components in the Provisioning and Installation Manager graphical user interface GUI to appear when you launch the application To ensure browser settings are set to allow active scripting follow these steps 1 From the toolbar In your browser window select Tools 5 Internet Options 2 Click the Security tab and then the Custom Level button 3 Scroll down to Scripting and ensure Active Scripting is enabled Network Provisioning CD The Network Provisioning CD contains the following applications e Provisioning and Installation Manager e Adobe Acrobat Reader required to view documents Note Provisioning and Installation Manager is intended for large branch office deployments The Network Provisioning CD is not automatically shipped with the Enterprise Network Manage
22. rights reserved 70 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Avaya Provisioning and Installation Manager Software Avaya Provisioning and Installation Manager Software This section contains information related to the Avaya Provisioning and Installation Manager Software as defined below and Documentation Product Documentation means this document and Avaya s information manuals in printed or electronic form containing operating instructions and performance specifications that Avaya or its suppliers generally make available to users of its products and which Avaya delivers to End User with the Products End User means any customer of Avaya or its authorized resellers or any end user of the Product See the Software and Documentation DVD CD inserts for additional legal and licensing information This section includes e Notice e Disclaimer e Warranty e License e Copyright e Security and virus disclaimer e Trademarks Notice Changes and corrections to the information in this document may be incorporated in future releases Disclaimer Avaya its affiliates or subsidiaries Avaya are not responsible for any modifications additions or deletions to the original published version of the Documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants direct
23. that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware products originally sold by Avaya and ultimately utilized by End User Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identif
24. the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears 24 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software 22 Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group 23 Perform one of the following steps e To install the files in the default folder click the Next button e Tochange the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears 24 Click the Install button The Apache HTTP server installation status bar appears When the installation is complete the Installation Wizard Completed dialog box appears 25 Click the Finish button to exit the Apache HTTP server installation wizard The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears 26 Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access the products by selecting Start gt Programs gt Avaya For more information about an Avaya Integrated Management product access the online help after you start the application Initial configuration tasks must be
25. the IP address of your VoIP Monitoring Manager Server and click the Next button The Setup Summary dialog box appears Review the setup information and then click the Next button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears Remove the CD from the CD ROM drive and then click the Finish button to restart the computer 62 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Changing the RTCP Listen Port Changing the RTCP Listen Port The RTCP Listen Port must be the same as that administered on the Avaya Communication Manager Server Use this procedure to change the RTCP Listen Port on the VolP Monitoring Manager server to match the port number administered on the Communication Manager When you install the VolP Monitoring Manager server you are prompted for the RTCP Monitoring Listen Port The default is 5005 See Configuring the Avaya Communication Manager Administration Forms on page 41 for more information To change the RTCP Listen Port follow these steps 1 Start the VolP Monitoring Manager server application 2 On the Edit menu click Options The Server Options dialog box displays 3 Click the RTCP tab and enter the new RTCPL isten Port 4 Click OK to save the changes and close the dialog box or Cancel to close without saving The VoIP Monitoring Manager Server will reset the properties and attempt to re con
26. the files will be installed click the Change button specify the folder you want to use and then click the Next button The Select Features dialog box appears This dialog box displays the applications and components you can install Note Required Components Launch Page and Network Management cannot be deselected The wizard automatically installs these components Make sure the applications you want to install are selected Perform the following steps a Click Device Managers and then click the Change button The Select Subfeatures dialog box appears By default all Device Managers are selected b If you do not want to install all of the Device Managers click the check box for each device manager you do not want to install to deselect it and then click the Continue button Click the Next button The Enter VoIP Monitoring Manager Server IP Address dialog box appears Enter the IP address of the VoIP Monitoring Manager Server and click the Next button The Enter IP Address dialog box appears Issue1 June2005 23 Network Management Installation 12 13 14 15 16 17 18 19 20 21 Enter the IP address of the Avaya Integrated Management server Avaya Fault and Performance Manager server and the Avaya Proxy Agent server and then click the Next button The Enter IP Address dialog box appears Enter the IP address of the MultiSite Administration server the Integrated Management Datab
27. 3a download Click the OK button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group 52 Avaya Integrated Management Enterprise Network Management Installation and Upgrade 16 17 18 19 20 21 22 23 Installing the Software Perform one of the following steps e
28. 5525 ooo Rn ROO mon 9 RR sas Ensuring Browser Settings Allow Active Scripting Network Provisioning UD 5 scooter ee eee ete ae wees Installing the Software GG 6262 48 Sh AASA SS eo EAE Chapter 6 VoIP Monitoring Manager Installation Overview of Avaya VoIP Monitoring Manager Avaya VoIP Monitoring Manager Components x Avaya VoIP Monitoring Manager Server eee Avaya VoIP Monitoring Manager RTCP Monitor Avaya VoIP Monitoring Manager Client Avaya VoIP Monitoring Manager Web Client WebLM License Server 22 422 rmm nn Pre Installatioh Tasks lt lt s 2 72 m Rr RT RET RR Ensuring Windows SNMP Service is Installed Checking for Valid Community ID 0 02 eee ee Configuring the Avaya Communication Manager Administration Forms Configuring the IP Network Region Form Configuring the System Parameters IP Options Form VoIP Monitoring ManagerCD 2 ee ee Avaya VoIP Monitoring Manager License Key Microsoft SQL 2000 Database 2222s lt lt lt RI Installing the Software KG BB PRN RRRRREES E Installing VolP Monitoring Manager and MSDE on a Windows 2000 Server Installing VolP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server
29. AVAYA Avaya Integrated Management Release 3 0 Enterprise Network Management Installation and Upgrade 14 300444 Issue 1 June 2005 Material ID 700361686 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsib
30. Drive 40 GB Memory 1 5 GB RAM Network TCP IP 100 Mbit Network Card Only one network interface is Connectivity supported Dual network interface cards NICs or additional software network interfaces such as a VPN interface are not supported Modem 56K modem for remote access CD ROM Drive Required for installation Monitor SVGA 1024 X 768 display SNMP Agent The Simple Network Management 1 of 2 16 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Table 3 Windows Server Requirements continued Windows Server Requirements Component Required Comments Extra Software Anti virus software pcAnywhere Required for Avaya support pcAnywhere is required for remote access by Avaya Services Web Browser Internet Explorer 6 0 Required for access to the Integrated Management Launch Page and web based clients Integration with HP OpenView Network Node Manager HP OpenView 7 0 1 or HP OpenView 7 5 HP OpenView 7 5 requires a patch HP OpenView is not included on any Avaya Integrated Management CD Customers must purchase install and maintain HP OpenView While Avaya services support Integrated Management when installed over HP OpenView they do not support the HP OpenView product itself Port for Avaya VoIP Monitoring Manager The Avaya VoIP Monitoring Manager client and server software communicate using Java Remote Method Invocat
31. Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com Subject Avaya Integrated Management Documentation Team 14 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 2 Overview Enterprise Network Management Enterprise Network Management is a Windows solution for Avaya Integrated Management It is designed for small to medium size networks that run Windows platforms It provides a complete converged solution that helps you manage your network through a common web based user interface The VoIP SystemView provides the ability to see your whole voice system structure and hierarchy With this offer you can administer and manage Avaya voice systems and Avaya converged devices such as gateways and switches Note A Solaris version of the Network Management applications included in Avaya Integrated Management is provided in the Network Management for Solaris offer The Enterprise Network Management offer is for one non introductory Avaya Communication Manager and provides one user license for Avaya Communication Manager administration tools and network management and provisioning tools for Avaya solutions Customers can purchase two additional options one that is for up to five Avaya Communication Managers and provides up to five user licenses and another that is for up to ten Avaya Communication Managers and provides up to ten user
32. M Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 Issue1 June2005 55 VolP Monitoring Manager Installation 10 f you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 Enter the port number on which the WebLM License Server should run and click the Next button The default is 3999 The Setup Summary dialog box appears Review the setup information and then click the Next button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement The Apache information dialog box appears Read about the Apache HTTP server a
33. WebLM License Server See Installing VoIP Monitoring Manager Licenses on page 64 for instructions on how to install VoIP Monitoring Manager licenses Microsoft SQL 2000 Database During VolP Monitoring Manager installation you can install your own database if you do not want to install the MSDE database provided on the VoIP Monitoring Manager CD If you are installing Microsoft SQL 2000 database it is recommended that you install it on the same server as VolP Monitoring Manager to ensure optimal performance If VoIP Monitoring Manager with the MSDE database is already installed on the server and you plan to install the Microsoft SQL 2000 database on the same server you must uninstall the MSDE database 44 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software To uninstall MSDE follow these steps 1 Click Start 5 Settings 5 Control Panel 2 Select Add or Remove Programs 3 Click Microsoft SQL Server Desktop Engine 4 Click the Remove button Installing the Software Use this procedure to install VolP Monitoring Manager Server VolP Monitoring Manager Client and WebLM Server on the Windows server The procedure to install or upgrade Avaya VolP Monitoring Manager is generally the same Note If you are upgrading Avaya VoIP Monitoring Manager and there are previous releases of other Integrated Management applications on the Windows server you must either upgrade the oth
34. a 13 courier font meaning of 10 E Enterprise Network Management defined sos xoxo Rx Rx 15 pre installation tasks 19 Enterprise Network Management CDs defined AA 15 F feedback about this book 14 H HP OpenView Network Node Manager haii ee l Installation with database already installed 54 with database installed on another machine 58 with database installed on this machine 54 with database is installed on this machine 54 with MSDE on Windows 2000 47 with MSDE on Windows 2003 or Windows XP Professional rss 51 installation Windows server 45 61 installation CD Administration Tools PI Network Management o 22 Network Provisioning 34 IP address changing launch page links after application is Installed 5 ia ar cae eae he a ea 26 IP Network Region Form 42 M Mailbox Manager deflned s a x ee ke eee eas a RE J we 65 launching ee 65 lICENSING eaux mm ee A AR ot OS Gs 66 N Network Management CD applications 0a 21 device managers 21 P prerequisites for installing 9 Provisioning and Installation Manager applications on CD 33 defined x ros roc aeo E RE a 31 gatewayssupported 31 pre installation tasks 32 Issue 1 June 2005 75
35. ame and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group 48 Avaya Integrated Management Enterprise Network Management Installation and Upgrade 13 14 15 16 17 18 19 20 Installing the Software Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e lf you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 16 e If you are not installing the WebLM License Server the Installation Wizard Completed dialog bo
36. arty Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense The disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to the license terms covering the Product contained in a separate written agreement between you and Avaya To the extent there is a conflict between the General License Terms or your customer sales agreement and any Third Party Terms the Third Party Terms shall prevail solely for such Third Party Components Security and Virus Disclaimer End User s decision to acquire products from third parties is End User s sole responsibility even if Avaya helps End User identify evaluate or select them Avaya is not responsible for and will not be liable for the quality or performance of such third party products or their suppliers ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO END USER SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS
37. as restarted the InstallShield Wizard for MSDE appears Click the Next button A message appears stating the MSDE database will be installed on Windows with Mixed Mode Security Click the OK button The Ready to Install the Program dialog box appears Click the Install button The MSDE Service Pack Installation Steps dialog box appears Download the latest service pack for MSDE as instructed Note It is recommended that you complete the VolP Monitoring Manager installation and then download and install the MSDE service pack Click the Next button A message appears stating that this download is for new installations only If you already have an earlier version of MSDE and would like to upgrade to MSDE 2000 Service Pack 3a SP3a you will need to use the SQL Server 2000 SP3a download Click the OK button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box appears Click the Finish button to restart the server can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VoIP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time
38. ase server and the Converged Communication server and then click the Next button The Enter IP Address dialog box appears Enter the IP address of the Seamless Converged Communication Across Networks server the Message Networking server and the Polycom GMS server and then click the Next button The Enter Extreme EpiCenter Server Information dialog box appears Enter the IP address and port number of the Extreme EPICenter server and then click the Next button Note The default port is 8080 The Setup Summary dialog box appears Review the setup summary and then click the Next button The Apache HTTP Server Welcome dialog box appears Click the Next button The License Agreement dialog box appears Read the license agreement If you accept the terms of the license agreement click the accept the terms of the license agreement option button and then click the Next button The Read This First dialog box appears Read about the Apache HTTP server and then click the Next button The Server Information dialog box appears Enter the Network Domain Server Name and Administrator s E mail Address By default Apache HTTP server programs and short cuts will be installed for all users You can specify to install Apache HTTP server programs and short cuts for the current user only Note Network Domain Server Name and Administrator s E mail fields must be completed The Administrator s e mail address allows the system to notify
39. asonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station N answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are N A call is unanswered e A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Te
40. asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic env
41. ault values specified on the System Parameters IP Optionsform Figure 1 IP Network Region Form 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 IP NETWORK REGION Region 1 Location Authoritative Domain Name 1 Intra region IP IP Direct Audio MEDIA PARAMETERS Inter region IP IP Direct Audio Codec Set 1 IP Audio Hairpinning y UDP Port Min UDP Port Max RTCP Reporting Enabled y DIFFSERU TOS PARAMETERS RTCP MONITOR SERVER PARAMETERS Call Control PHB Value Use Default Server Parameters y Audio PHB Value Video PHB Value 862 1P Q PARAMETERS Call Control 882 1p Priority 6 Audio 882 1p Priority a AUDIO RESOURCE RESERVATION PARAMETERS H 323 IP ENDPOINTS RSUP Enabled nj H 323 Link Bounce Recovery y Idle Traffic Interval sec Keep Alive Interval sec 5 Keep Alive Count 5 In some cases you may not want to set the Default Parameters to yes Set the field to n no and specify the IP address of the Windows PC running the server for that network region An example of when you might not want to set the Default Parameters to yes is if you have multiple servers installed on a large system in order to reduce the network traffic between a set of endpoints and the RTCP Monitor e g low bandwidth link between endpoints in one network region and a remote RTCP Monitor The network traffic resulting from RTCP reports being sent from the endpoints to the RTCP Monitor is usually low
42. ave licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 5 f you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 6 5 Enter the port number on which the WebLM License Server should run and then click the Next button The default port is 3999 The Setup Summary dialog box appears Issue1 June2005 51 VoIP Monitoring Manager Installation 10 12 13 14 15 Review the setup information and then click the Next button The MSDE Service Pack Installation Steps dialog box appears Download the latest service pack for MSDE as instructed Note It is recommended that you complete the VolP Monitoring Manager installation and then download and install the MSDE service pack Click the Next button A message appears stating that this download is for new installations only If you already have an earlier version of MSDE and would like to upgrade to MSDE 2000 Service Pack 3a SP3a you will need to use the SQL Server 2000 SP
43. chase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Avaya Network Management Software Systems Support Group NMSSS in Tampa Bay Florida answers customer calls about products in Avaya Integrated Management NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products Issue 1 June2005 11 Introduction Customized Management Solutions for Avaya Integrated Management The Integrated Management Product Team understands customer s needs and is focused on customer satisfaction See Table 1 Customer Accessible Resources on page 13 for contact information The Product Team will assist customers with Avaya Integrated Management projects and will provide e Project Management An Integrated Management project person will work with the customer to access configuration and customization requirements for any or all applications within each Avaya Integrated Management offer If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third party implementation services e Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be
44. ct Features dialog box appears This dialog box displays the applications you can install See WebLM License Server on page 37 for information about the WebLM application 9 Make sure the applications you want to install are selected and click the Next button The Enter Avaya Integrated Management Server IP Address dialog box appears 10 Enter the IP Address of your Avaya Integrated Management Launch Page Server and then click the Next button One of the following appears e If IIS Microsoft s Web Server is detected on the server the Setup Type dialog box appears IIS will cause a conflict with the Apache HTTP Server You can change the port IIS runs on or turn IIS off To do this perform one of the following steps To change the port that IIS runs on select Change the port that IIS runs on and click the Next button The IIS Port Change dialog box appears Enter a new port for IIS to run on and click the Next button The Enter VoIP Monitoring Manager Server Port dialog box appears Go to Step 11 Toturn IIS off select Set IIS WWW Publishing Service to Manual and click the Next button The Enter VoIP Monitoring Manager Server Port dialog box appears Go to Step 11 e If IIS Microsoft s Web Server is not detected on this server the Enter VoIP Monitoring Manager Server Port dialog box appears Go to Step 11 11 Enter the number of the RTCP Listen Port and then click the Next button Note The RTCP Listen Port
45. customized to meet the customer s needs Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application specific training 12 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Support Resources Avaya Contact Information Table 1 and Table 2 provide contact information that you may use if you need assistance during the process of installing and setting up Avaya Integrated Management To access the links in Table 2 you must be able to access the Avaya intranet Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Center http www avaya com support Network Management Software Systems Support NMSSS 1 800 237 0016 Communications Solutions and Integration CSI Group of Software Services 1 800 730 9108 prompt 3 Integrated Management Product Team Send email to AlMtraining avaya com Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya System Management Support http aem support dr avaya com Avaya Technology and Consulting ATAC 1 888 297 4700 prompt 2 6 http forum avaya com requires a password Communications Solutions and Integration CSI Group of Software Services http associate2 avaya c
46. duct Documentation gt a ss cc dee R R 0108054010504 14 How to Access Books onthe Web cll 14 Tell Us What You THINK 50000 era Gerd oe hi BN mom RR 14 Chapter 2 Overview 15 Enterprise Network Management 2 02 eee e 15 Enterprise Network ManagementCDS lt 15 Windows Server Requirements 2 16 Windows Client PC Requirements 18 Pre Installation TaskS 25 45 45 sio o o X ORE EU OO ss 19 Integrated Management Server 20 Chapter 3 Network Management Installation 21 Network ManagementCD a 21 Avaya SMON Manager License Key 22 HP OpenView Integration 2422 22 Installing the Software oc cow ecko Si ee DEGREE BLG SE Ss 22 Changing an Application Link on the Avaya Integrated Management Launch Page 26 Chapter 4 Administration Tools Installation 27 Administration Tools CD 27 Installing the Software lt lt 2 lt lt lt o o eee lt lt lt 27 Uninstalling the Software lt lt NEWER PER R RR RRR we hws 29 Issue1 June 2005 5 Contents Chapter 5 Network Provisioning Installation Overview of Provisioning and Installation Manager Pre instalilation Tasks 0 6 6 6
47. e CD ROM drive and then click the Finish button to restart the server Issue1 June2005 57 VolP Monitoring Manager Installation You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VoIP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Database is Installed on Another Machine Use this procedure if the database you are using is installed on another server 1 See Installing VoIP Monitoring Manager With a Database Already Installed on page 54 and perform Steps 1 and 2 At Step 2 the following dialog box appears The Where is Your Database Located dialog box appears 2 Select Remotely on another machine and click the Next button The Does the Database Need to be Initialized dialog box appears 3 Perform one of the following steps e f yes select Yes it needs to be initialized and click the Next button The Enter the Database Server IP Address dialog box appears a Enter the IP Address of your database location and click the Next button The Configure Existing Database dialog box appears b Back up the existing database as recommended After the database is backed
48. e Configure Existing Database dialog box appears Back up the existing database as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps If you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 If you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 e f no select No it has existing VoIP data and click the Next button The Upgrade Existing Database on Local Machine dialog box appears Back up the existing database as recommended After the database is backed up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebL
49. ears Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access Provisioning and Installation Manager by selecting Start 5 Programs 5 Avaya See Avaya Integrated Management Release 3 0 Provisioning and Installation Manager Configuration document number 14 300286 for tasks that must be performed before you use Provisioning and Installation Manager for the first time For more information about Provisioning and Installation Manager access the online help after you start the application Note Regularly check the Avaya Support Web Site for software updates 34 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 6 VolP Monitoring Manager Installation Overview of Avaya VolP Monitoring Manager Avaya Voice Over IP VolP Monitoring Manager is a VolP Quality of Service QoS monitoring tool It enables you to monitor and review the quality of a call on an Avaya VolP Network Avaya VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and during a session This data displays in real time or for previously active endpoints With this information you can begin to troubleshoot and isolate problems Avaya VoIP Monitoring Manager allows you to e Search Endpoints You can search endpoints active from a specified time in the past or between a date range Advanced search options enable you to narrow your search to match phone numbe
50. eater than 1000 simultaneous IP calls or plan to keep historic VoIP Monitoring Manager data for long periods of time it is recommended that you install VoIP Monitoring Manager on a separate server than that on which Network Management Console with System View is installed If you plan to install VoIP Monitoring Manager but you do not plan on using the Network Management Console with System View do not install Network Management Console with System View on the same server VoIP Monitoring Manager performance is improved when fewer applications are using server resources Issue1 June2005 19 Overview 6 To install the Network Management applications you will need the IP addresses of the servers on which the following optional applications reside Avaya Fault and Performance Manager Avaya Proxy Agent MultiSite Administration Integrated Management Database Converged Communication Seamless Converged Communication Across Networks Message Networking Polycom GMS Extreme EPICenter 7 Carefully review this entire book before you start the installations on the servers and client PCs Integrated Management Server In Avaya Integrated Management Release 3 0 the server contains the IP addresses of all the products on the various servers The server containing this information is called the Integrated Management server You have the option of designating either the Linux server or the Windows server as the Integrated Management server
51. ed Management Enterprise Network Management Installation and Upgrade Chapter 5 Network Provisioning Installation Overview of Provisioning and Installation Manager Provisioning and Installation Manager provides the capability to remotely configure devices primarily Avaya media gateways network wide It provides integrated network system views that ease centralized configuration tasks especially provisioning and installing large numbers of gateways simultaneously Provisioning and Installation Manager enables you to Create templates and device profiles to use later Import and export device profiles and templates Save templates and device profiles as an incomplete status or completed Copy configuration templates and device profiles to create placeholders for different parameters Create a template from scratch or import data from an electronic pre installation worksheet EPW Distribute a template through bulk provisioning to a group of devices Send a profile to a device and make a choice to distribute now schedule for a later or make pending Store notes about templates and device profiles Provisioning and Installation Manager supports the following media gateways Avaya G250 Avaya G250 BRI Avaya G350 Issue1 June 2005 31 Network Provisioning Installation Pre Installation Tasks Before installing Provisioning and Installation Manager you must complete the following pre installation tasks 1 Check the minimum
52. elay Timer min 5 Link Loss Delay Timer min 5 Primary Search Time sec Periodic Registration Timer min A lw Issue 1 June 2005 43 VolP Monitoring Manager Installation VoIP Monitoring Manager CD The VoIP Monitoring Manager CD contains the following applications e VoIP Monitoring Manager Client 90 day trial version e VoIP Monitoring Manager Server 90 day trial version e WebLM License Server optional component required to fully activate VoIP Monitoring Manager beyond the 90 day trial period not required for the 90 day trial version e Adobe Acrobat Reader required to view documents Note The VoIP Monitoring Manager Server software must be installed on a machine connected to the network The VoIP Monitoring Manager Client software may be installed on the same machine as the server or it may be installed on another machine on the network Avaya VoIP Monitoring Manager License Key The Monitoring Management offer provides a 90 day trial version of VoIP Monitoring Manager Customers have the option of purchasing the VoIP Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period The license key is available as an add on option in the Avaya Integrated Management offers When a license key is purchased an instance of WebLM License Server is required to manage the license key See WebLM License Server on page 37 for more information about the
53. er software must be installed on the network to work correctly A Windows SNMP Agent must also be installed on the server VoIP Monitoring Manager also uses a database During installation the VoIP Monitoring Manager Integrated MSDE Database is installed by default However you can choose to install a different Microsoft SQL database The components and their relationship are described in more detail in the following sections Avaya VoIP Monitoring Manager Server The Avaya VoIP Monitoring Manager Server acts as a proxy between the MSDE database and the Avaya VoIP Monitoring Manager Client It manages connectivity to the database and provides an interface to configure the Avaya VolP Monitoring Manager RTCP Monitor The server resides on the same PC as the RTCP Monitor The database can reside on the same PC as the server and RTCP Monitor or it can reside on a separate machine Avaya VoIP Monitoring Manager RTCP Monitor The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the Avaya endpoints and stores the information in a proprietary database The RTCP Monitor also runs as a sub agent of the Windows SNMP Agent All the information contained in the database can be queried using Microsoft SQL Avaya VoIP Monitoring Manager Client The Avaya VoIP Monitoring Manager Client provides the graphical user interface GUI The client does not communicate with the RTCP Monitor does not use the Windows SNMP serv
54. er Integrated Management applications to this version of Avaya VoIP Monitoring Manager or install the new version of Avaya VoIP Monitoring Manager on another Windows server 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management VoIP Monitoring Manager 3 0 CD into the CD ROM drive The Avaya Integrated Management VoIP Monitoring Manager window appears It provides the main menu Note Install Acrobat Reader if it is not already installed on the computer 4 Click Install Monitoring Server The Welcome dialog box appears 5 Click the Next button The Information dialog box appears 6 Click the Next button The License dialog box appears 7 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Issue1 June2005 45 VolP Monitoring Manager Installation Note You cannot install VolP Monitoring Manager unless you accept the license agreement The Choose Destination Location dialog box appears By default the application will be installed in c Program Files Avaya 8 Perform one of the following steps e To install the applications in the default folder click the Next button e Tochange the folder where the applications will be installed click the Change button specify the folder you want to use and then click the Next button The Sele
55. etic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including N Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 N Mains Frequency Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 61000 3 2 Electromagnetic compatibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide re
56. file C MBMData Config Config 2nl 3 Send an e mail to license unimax com requesting the license You will need to include a copy of your license file and identifying numbers for your legacy systems as follows e Octel 200 300 with system software 2 0 or newer system serial number and current system software version e Octel 250 350 with system software 2 0 or newer system serial number also known as VPMOD serial number and current system software version e Intuity AUDIX with system software 4 4 or newer system serial number current system software version and model type MAP 40 and MAP 100 were sold with bundled licenses MAP 5 is supported by Mailbox Manager but did not include a license 66 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Appendix A Legal Information Overview This appendix contains information related to e Avaya Network Management Enterprise Server Software e Avaya Provisioning and Installation Manager Software Avaya Network Management Enterprise Server Software This section contains information related to the Avaya Network Management Enterprise Server Software as defined below and Documentation Product Documentation means this document and Avaya s information manuals in printed or electronic form containing operating instructions and performance specifications that Avaya or its suppliers generally make available to users of its products and which Ava
57. g the Software Use this procedure to install the Network Management applications and Device Managers on the Windows server The procedure to install or to upgrade Network Management applications and Device Managers on the Windows server is generally the same 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management Network Management 3 0 CD into the CD ROM drive The Avaya Integrated Management Network Management window appears It provides the main menu 22 Avaya Integrated Management Enterprise Network Management Installation and Upgrade 10 Installing the Software Note Install Acrobat Reader if it is not already installed on the computer Click Install Server Products The Welcome dialog box appears Click the Next button The Information dialog box appears Click the Next button The License dialog box appears Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You must accept the terms of the license agreement in order to continue with the installation The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Avaya Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where
58. hat span various regions and to provide continuity to the overall project from the voice and data implementation standpoint e Data Network Implementation Engineering formerly RNIS The Data Network Implementation Engineering team implements and or upgrades existing or new data networks This team analyzes the customer s network design requirements and performance expectations and then creates the hardware and software installation specification used to implement data devices including Cajun VPN Wireless LAN Secure Gateways Extreme and multi vendor data equipment The CSI Group provides support on a contract basis You can purchase various implementation offers from the CSI Group in Tampa Florida See Table 1 Customer Accessible Resources on page 13 for contact information Avaya Technical Service Organization TSO The Avaya Technical Service Organization TSO provides support to the Avaya Integrated Management client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not provide remote access e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers pur
59. he fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could
60. ice and does not communicate with the database The data that is displayed is gathered from the server The client may be installed on the same machine as the server or it may be installed on another machine on the network 36 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Avaya VoIP Monitoring Manager Components Avaya VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VoIP Monitoring Manager Client as a Web application the following requirements must be met e The server must be running a Web server The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Server software is installed e The Web server must be configured to publish the file to the following VoIP Monitoring Manager installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm Note The server installation will apply this configuration If you run the Web client you will not have access to some of the features such as connecting to a new server that are available in the application WebLM License Server The WebLM License Server manages your licenses for Avaya Integrated Management products It is required when you purchase the VoIP Monitoring Manager license key to activate VoIP Monitoring Manager beyond the 90
61. ied Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database 72 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Avaya Provisioning and Installation Manager Software Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the shrinkwrap or clickwrap license accompanying the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Copyright below for more information Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Certain Software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying the copyright holders of the Third Party Components and the Third P
62. ion RMI and use port 1099 on the machine on which the server is running If this port is unavailable the server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use on a single machine ensure that at least one of these ports is available 2 of 2 Issue 1 June 2005 17 Overview Windows Client PC Requirements Table 4 provides the requirements for the Windows client PC Table 4 Windows Client PC Requirements Component Required Comments Operating system Microsoft Windows 2000 Windows XP Professional or Windows 2003 Processor 600 MHz Pentium Hard Drive 1 GB Required to install all of the client components Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP IP 10 100 Network Card Modem 56K Modem May be required for remote access to the client PC CD ROM Drive Required for installation Web Browser Internet Explorer 6 0 Required to access the Integrated Management Launch Page and web based clients 18 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Pre Installation Tasks Pre Installation Tasks Before installing Avaya Integrated Management products you must complete the following pre installation tasks T Check the minimum hardware and software requirements for the following e Windows server see Windows Server Requ
63. irements on page 16 e Windows client PC see Windows Client PC Requirements on page 18 For upgrade installations check that all previous sequential upgrades and or major releases of Avaya Integrated Management products were installed before installing this release If the wizard detects a software upgrade that is not sequential the wizard will stop and display a message to install the skipped releases The wizard will then abort the installation Carefully review Avaya Integrated Management Implementation Guidelines document number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 14 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses If you plan to run HP OpenView you must install HP OpenView on the Windows server before you install the Network Management applications When HP OpenView is present the Network Management Console with System View is unavailable and HP OpenView acts as the launch point for the applications and device managers Note Provisioning and Installation Manager cannot be used with HP OpenView integration If you have a large system gr
64. ironment radio disturbance may occur in which case the user may be required to take corrective actions COPS RAE EERE B ERARAS V CC I o CHSC IFA ABURTO COREA AER CHATS amp BK GESzSMITFLEBHVEF DSL IIE HHE DSR ZEE SLIBRANSILBHV EF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Chapter 1 Introduction 21 24 sce cece AD GP DAG RG GA 9 Purpose s xx e RR RRR RR RRR RRR RR CARTA AA KAB KARA 9 PESTSQUISIOS lt lt ARTE s c RR RT A ER E ER we a R RT R ow we 9 Intended Audiente 646Gb oo ooo RRR 3 99 OR ww eee 9 Conventions Used in This Book 10 Support AOSOUIGES 4 i 65 4 5 8S OH R RRR RRR ORC DEERE ORES 10 Avaya Technology and Consulting ATAC 10 Communications Solutions and Integration CSI Group of Software Services 10 Avaya Technical Service Organization TSO 11 Avaya Network Management Software Systems Support Group NMSSS 11 Customized Management Solutions for Avaya Integrated Management 12 Avaya Contact Information aaa 13 Pro
65. k the checkbox for that application 7 Click the Save button 8 Click the Exit button when finished 26 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 4 Administration Tools Installation Administration Tools CD The Administration Tools CD contains products that you install directly onto the Windows client PCs See Windows Client PC Requirements on page 18 for the minimum PC requirements Before installing this CD also see Pre Installation Tasks on page 19 The Administration Tools CD contains the following applications e Avaya Site Administration e Avaya Voice Announcement Manager e Adobe Acrobat Reader required to view documents Installing the Software The procedure to install or upgrade the contents of the Administration Tools CD is generally the same 1 Close all open windows and applications 2 Insert the Avaya Integrated Management 3 0 Administration Tools CD into the CD ROM drive The Avaya Integrated Management Administration Tools 3 0 window appears It provides a main menu Note Install Acrobat Reader if it is not already installed on the computer 3 Click Install Administration Tools The Welcome dialog box appears 4 Click the Next button The License Agreement dialog box appears 5 Read the license types If you accept the license types click the accept the terms of the license agreement option button and then click the Next button Note
66. l Licenses in the left hand panel of the window 6 Click the Browse button and select the license files you want to install 7 Click the Install button to install the selected license files Note An error message appears if the license file name is invalid belongs to another license server or is already installed on the current license server 8 Click Licensed Products IMMS in the left hand panel to display the license details 64 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Chapter 7 Avaya Mailbox Manager About Mailbox Manager Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves adds and changes on the Message Storage Server MSS component The software maintains an off line database of your subscriber and class of service data You make your changes to subscribers and classes of service in this interface and it sends the changes to your MSS Launching Mailbox Manager The Avaya Mailbox Manager option is available from the Launch Products page which is on the Avaya Integrated Management Launch Page In order to launch Mailbox Manager from the Launch Products page you must e Install Avaya Site Administration and or Avaya Voice Announcement Manager which are provided on the Administration Tools CD See Chapter 4 Administration Tools Installation The installation of at least one of these products automatically installs the components requi
67. le for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need Outside the United States click the Escalation Management link Then click the nternational Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is an
68. led on the Windows server and set to start automatically See Ensuring Windows SNMP Service is Installed on page 39 5 Check for valid Community IDs See Checking for Valid Community ID on page 40 6 Configure two Avaya Communication Manager administration forms the IP Network Region formand the System Parameters IP Options form See Configuring the Avaya Communication Manager Administration Forms on page 41 Identify the RTCP Listen Port for the Avaya Communication Manager The default is 5005 38 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Ensuring Windows SNMP Service is Installed 8 Carefully review Avaya Integrated Management Implementation Guidelines document 10 number 555 233 163 This document is available from the Avaya Support Web Site See How to Access Books on the Web on page 14 This document describes server configuration requirements and provides pre installation forms that must be completed before you begin installing the Avaya Integrated Management products The pre installation forms contain information that you will need to install the products such as IP addresses server domain names and port addresses Complete the Ready Reckoner form This form is available in the Avaya Integrated Management Implementation Guidelines document number 555 233 163 Completing this form will help you predict the size of your database and therefore help
69. lephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Manufact
70. licenses In addition an add on option is available that provides unlimited client licenses for Avaya Site Administration and Avaya Voice Announcement Manager Enterprise Network Management CDs Enterprise Network Management is provided on the following CDs e Network Management see Network Management Installation on page 21 e Administration Tools see Administration Tools Installation on page 27 e Network Provisioning see Network Provisioning Installation on page 31 e VoIP Monitoring Manager 90 day trial see VoIP Monitoring Manager Installation on page 35 Issue1 June2005 15 Overview Windows Server Requirements Table 3 provides the minimum requirements for the Windows server Table 3 Windows Server Requirements Component Required Comments Operating System Microsoft Windows 2003 Standard Edition server Microsoft Windows 2003 Enterprise Edition server or Microsoft Windows 2000 server VolP Monitoring Manager can also be installed on Windows XP Professional Only English operating systems are supported Protocol SNMP Agent is the Windows Service that runs on your computer It is provided with the Windows operating system CD but is not installed by default When installing the VolP Monitoring Manager you will be prompted to install it if it is not already installed Processor 2 8 GHz Pentium 4 A maximum of two processors is supported Hard
71. lled but not set to run automatically do the following 1 Right click on SNMP and select Properties from the context menu The SNMP Service Properties dialog box opens 2 Select Automatic from the Startup Type drop down list and click OK Issue1 June2005 39 VolP Monitoring Manager Installation e If the Windows SNMP Service is not installed you must install it from the Windows operating system CD Note When you install the SNMP Service from the Windows operating system CD you must configure a community name with write access VoIP Monitoring Manager will attempt to initially connect using the community name private For security reasons it is recommended that a different community name be chosen See Checking for Valid Community ID on page 40 Checking for Valid Community ID The Community ID assigned for your Windows SNMP Servicemust match the Community ID defined in the Server Options dialog box By default the Community ID with read write privileges is private but this may have been changed Read write privileges are required for loading changing and saving configuration options To check for a valid Community ID follow these steps 1 Click Start Settings Control Panel Select Administrative Tools Select Services from the list in the Name column Scroll down to SNMP Service Right click on SNMP Service and select Properties from the context menu Click the Security tab oOo a KH C Iv The Accep
72. ment offer To receive this CD contact your sales representative Issue1 June2005 33 Network Provisioning Installation Installing the Software To install Provisioning and Installation Manager follow these steps 1 10 Ask all users to log off the system 2 9 Close all open windows and applications on the Windows server Verify that the following Integrated Management applications are installed on the Windows server e Avaya Network Management Console with System View e Avaya Secure Access Administration Insert the Avaya Integrated Management 3 0 Network Provisioning CD into the CD ROM drive The Avaya Integrated Management Provisioning and Installation Manager 3 0 window appears It provides the main menu Note Install Acrobat Reader if it is not already installed on the computer Click Install PIM 3 0 The Welcome dialog box appears Click the Next button The License dialog box appears Read the license agreement To accept the license agreement select accept the terms of the license agreement and then click the Next button The Tomcat Configuration dialog box appears Enter the Web access port for Tomcat and click the Next button The default port is 2020 The Setup Summary dialog box appears Review the setup summary and then click the Next button The installation status bar appears When the installation is complete the InstallShield Wizard Complete dialog box app
73. nd then click the Next button The Server Information dialog box appears Enter the Network Domain Server Name and Administrator s e mail address By default Apache HTTP server programs and short cuts will be installed for all users Choose to install only for current user if desired Note Network Domain Server Name and Administrator s e mail fields must be completed The Administrator s e mail address allows the system to notify the administrator if problems occur during the Apache installation Click the Next button The Setup Type dialog box appears Confirm that Typical is selected and then click the Next button The Choose Destination Location dialog box appears By default the files will be installed in c Program Files Apache Group 56 Avaya Integrated Management Enterprise Network Management Installation and Upgrade 12 13 14 15 16 17 18 19 20 Installing the Software Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Ready to Install Program dialog box appears Click the Install button The installation status bar for the Apache HTTP server appears When the installation is complete the Installation Wizard Completed dialog box appears Click the Finish button
74. ndustry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Installation and Repairs Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further
75. nect to the Windows SNMP Agent based on the new properties Note Changing the RTCP port displays a warning indicating it must match the port configured on the Avaya Communication Manager Server See http www iana org assignments port numbers and your Avaya Communication Manager documentation It is unusual to change the listen port from the default of 5005 The default should be suitable in most situations Note An SNMP Community ID with write privileges must be configured before changes can be applied See Checking for Valid Community ID on page 40 Issue1 June2005 63 VoIP Monitoring Manager Installation Installing VoIP Monitoring Manager Licenses After the WebLM License Server is installed you can install the VoIP Monitoring Manager licenses so that you can use VoIP Monitoring Manager beyond the 90 day trial period Note To purchase the licenses contact your Avaya representative To install VoIP Monitoring Manager licenses follow these steps 1 Select Start Programs Avaya Avaya Integrated Management WebLM Server Login The Web License Manager login page appears 2 In the User Name field enter the default user name admin 3 In the Password field enter the default password weblmadmin 4 Click the Login button Note See the administrator for the WebLM License Server for the login and password to use after you log in for the first time using the default user name and password 5 Click Instal
76. om sales market products data implementation services Integrated Management Services Support Plan http associate2 avaya com solution support plans ZEnterprise Issue 1 June 2005 13 Introduction Product Documentation The latest version of Avaya Integrated Management product documentation including this book is available from the Avaya Support Web Site To view or download these books from the Web you must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later Adobe Acrobat Reader is provided on the Enterprise Network Management CDs and is also available from http www adobe com See How to Access Books on the Web for instructions on how to view or download these books How to Access Books on the Web To view or download books from the Avaya Support Web Site follow these steps 1 Access http www avaya com support 2 In the left column click System and Network Management 3 Scroll to Integrated Management locate the product name and click the link corresponding to the software release to display a list of available books for that product Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Send us your comments by mail fax or e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd
77. or the quality or performance of such third party products or their suppliers ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED AS IS AVAYA DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE AVAYA MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO END USER SYSTEMS IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN INCLUDING DIRECT INDIRECT CONSEQUENTIAL DAMAGES LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Avaya does not warrant that this Product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it Avaya is not responsible for any damages or charges that result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to time Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All trademarks identified by and TM are registered trademarks or trademarks of Avaya Inc All other trademarks are the property of their respective owners 2005 Avaya Inc All
78. ors officers and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to the Documentation to the extent made by the End User Issue1 June2005 71 Legal Information Warranty Avaya provides a limited warranty on the Product Refer to your customer sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for the Product while under warranty is available through the following web site http support avaya com License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS DO NOT USE THE PRODUCT IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE TERMS IN ADDITION TO THE GENERAL LICENSE TERMS THE FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO THE PRODUCT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor
79. ows 2003 or Windows XP Professional servers This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 45 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Use a database currently installed The Where is Your Database Located dialog box appears 3 Based on whether the database is installed on this server or another server go to one of the following sections e If the database is installed on this machine go to Database is Installed on This Machine on page 54 e If the database is installed on another machine go to Database is Installed on Another Machine on page 58 Database is Installed on This Machine Use this procedure if the database you are using is installed on this server 1 See Installing VoIP Monitoring Manager With a Database Already Installed on page 54 and perform Steps 1 and 2 At Step 2 the following dialog box appears The Where is Your Database Located dialog box appears 54 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software 2 Select Locally on this machine and click the Next button The Does the Database Need to be Initialized dialog box appears 3 Perform one of the following steps e l yes select Yes it needs to be initialized and click the Next button Th
80. performed the first time you use the Network Management Applications and Device Managers software See Avaya Integrated Management Release 3 0 Enterprise Network Management Configuration document number 14 300210 for procedures you must perform the first time you run the software Note Regularly check the Avaya Support Web Site for software updates Issue 1 June 2005 25 Network Management Installation Changing an Application Link on the Avaya Integrated Management Launch Page A server configuration tool is available that allows you to change an application link on the Avaya Integrated Management Launch Page after an application has been installed To do this follow these steps 1 Select Start 5 Programs 5 Avaya 5 Configure Integrated Management The Configure Utility dialog box appears 2 To change the link of an Integrated Management application click the Avaya Integrated Management Information tab and change the IP address of the application 3 If you want the application links for Avaya Site Administration and Voice Announcement Manager to appear on the Avaya Integrated Management Launch Page check the checkboxes for those applications 4 Click the Save button 5 To change the link of an adjunct application click the Adjunct Management Information tab and change the IP address of the application 6 If you want the application link for Mailbox Manager to appear on the Avaya Integrated Management Launch Page chec
81. plete dialog box appears 10 Remove the CD from the drive and then click the Finish button to restart the PC You can access the products by double clicking the desktop icon or selecting Start gt Programs gt Avaya For more information about an Avaya Integrated Management product access the online help after you start the application Note Regularly check the Avaya Support Web Site for software updates 28 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Uninstalling the Software Uninstalling the Software This section describes how to uninstall Avaya Site Administration and Avaya Voice Announcement Manager To uninstall Avaya Site Administration and Avaya Voice Announcement Manager follow these steps 1 Select Start Control Panel The Control Panel window appears Click on Add or Remove Programs The Add or Remove Programs window appears 3 Click on Avaya Integrated Management Client 3 0 4 Click the Remove button The Welcome dialog box appears 5 Click the Remove option button 6 Click the Next button A dialog box appears prompting you to confirm that you want to remove the application Click the Yes button The Setup Status message box appears After the application is removed the Maintenance Complete message box appears Click the Finish button to restart the PC now Issue1 June2005 29 Administration Tools Installation 30 Avaya Integrat
82. r VoIP Monitoring Manager appears When the installation is complete the InstallShield Wizard Completed dialog box appears 20 Remove the CD from the CD ROM drive and then click the Finish button to restart the server You can access VoIP Monitoring Manager by selecting Start gt Programs gt Avaya gt VoIP Monitoring Manager For more information about VoIP Monitoring Manager access the online help after you start the application Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager See Avaya VoIP Monitoring Manager Release 3 0 Configuration document number 555 233 510 for procedures you must perform the first time you run the software Installing the Client Software Use this procedure to install VoIP Monitoring Manager Client on the Windows server or another PC The procedure to install or upgrade Avaya VoIP Monitoring Manager Client is generally the same The VoIP Monitoring Manager Client may be installed on the same machine as the VoIP Monitoring Manager Server or it may be installed on another machine on the network 1 Ask all users to log off the system 2 Close all open windows and applications 3 Insert the Avaya Integrated Management VoIP Monitoring Manager 3 0 CD into the CD ROM drive The Avaya Integrated Management VoIP Monitoring Manager window appears It provides the main menu Issue 1 June2005 61 VolP Monitoring Manager Installation 10 12 13 Note
83. red to launch the Mailbox Manager from the Avaya Integrated Management Launch Page e Install Avaya Mailbox Manager on your PC Installation software for Mailbox Manager is included on the Avaya Modular Messaging Installation CD that comes with the Avaya 3400 Follow the single user instructions provided in the Mailbox Manager Getting Started Guide e Complete the licensing procedure as described in Licensing Mailbox Manager on page 66 Issue1 June2005 65 Avaya Mailbox Manager Licensing Mailbox Manager When you install Avaya Mailbox Manager a single user license is created If your organization also manages other Avaya legacy message servers that are supported by Mailbox Manager for example Octel 250 350 Octel 200 300 or Intuity AUDIX you may already have Mailbox Manager licenses for those as well You can combine the licenses for these systems into one license and manage them from one interface if you upgrade those licenses to Mailbox Manager 5 0 Note If you plan to use Mailbox Manager to manage your Messaging Services system along with Octel 250 350 Octel 200 300 or Intuity AUDIX system then you cannot run Mailbox Manager from the Messaging Application software To get a combined license for all of your Avaya message servers do the following 1 Install Mailbox Manager for your Avaya S3400 by following the single user instructions provided in the Mailbox Manager Getting Started Guide 2 Locate your license
84. roduct is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Certain Software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense The disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to the license terms covering the Product contained in a separate written agreement between you and Avaya To the extent there is a conflict between the General License Terms or your customer sales agreement and any Third Party Terms the Third Party Terms shall prevail solely for such Third Party Components Issue1 June2005 69 Legal Information Security and Virus Disclaimer End User s decision to acquire products from third parties is End User s sole responsibility even if Avaya helps End User identify evaluate or select them Avaya is not responsible for and will not be liable f
85. rs network addresses or QoS levels e View Reports Once you have a list of endpoints you can select one or more endpoints in a session and view the associated reports The reports display QoS data such as jitter round trip time RTT and packet loss This is particularly useful for monitoring gateways or locating problems at a particular endpoint Since you can view reports for endpoints involved in a session this will assist you with determining problems that occur between two endpoints or in an isolated area of the network e Export Reports You can export the report data to a comma separated value csv file You can open this file in most database and spreadsheet programs such as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports e Generate Automatic Alarms You can generate Simple Network Management Protocol SNMP Traps Alarms which allow the VoIP Monitoring Manager to alert you when the jitter RTT or packet loss reaches certain levels You can routinely monitor the network and troubleshoot problems Issue 1 June 2005 35 VoIP Monitoring Manager Installation Avaya VoIP Monitoring Manager Components The Avaya VoIP Monitoring Manager incorporates the Avaya VolP Monitoring Manager Real time Transport Control Protocol RTCP Monitor and the Avaya VoIP Monitoring Manager Server which accepts connections from the Avaya VoIP Monitoring Manager Client The serv
86. ted community names list box displays the Windows SNMP Service community names Note The Community ID in the Server Options dialog box must match the ID in the Windows SNMP Service list of Accepted community names 40 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Configuring the Avaya Communication Manager Administration Forms Configuring the Avaya Communication Manager Administration Forms There are two Avaya Communication Manager administration forms the System Parameters IP Options form and the IP Network Region form that you administer so that the server running Avaya Communication Manager sends RTCP reports to the RTCP Monitor When you administer the System Parameters IP Options form the IP Network Region forms are set by default with the same values You can then optionally make changes to a network region by changing the region s IP Network Region form Use the following SAT commands to make changes to the values on the forms e change ip network region x where x is a number from 1 to 250 e change system parameter ip options Issue 1 June2005 41 VolP Monitoring Manager Installation Configuring the IP Network Region Form Figure 1 shows an IP Network Region form To configure this form follow these steps 1 Setthe RTCP Reporting Enabled field to y yes 2 Set the Use Default Server Parameters field to y yes This indicates that this network region uses the def
87. ter screen displays e Arrows indicate options that you select from cascading menus for example Select File 5 Open means choose the Open option from the File menu Support Resources Avaya provides a variety of planning consulting and technical services The following sections describe the resources and services that are available Avaya Technology and Consulting ATAC Avaya Technology and Consulting ATAC works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions The ATAC also designs network configurations Communications Solutions and Integration CSI Group of Software Services Avaya Communications Solutions and Integration CSI Group of Software Services offers customers the following services e Platform readiness verification e Remote implementation and installation e Network management server configuration e Customer acceptance verification e Custom on site services 10 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Support Resources The CSI Group consists of the following two teams e Converged Solutions Implementation Engineering The Converged Solutions Implementation Engineering CSIE team implements multi site media gateway G350 G650 G700 deployment projects for both voice and data design The overall direction of the CSIE team is to bring the correct methodology to these complex deployments t
88. the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps f you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 f you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 Enter the port number on which the WebLM License Server should run and click the Next button The default is 3999 The Setup Summary dialog box appears Review the setup information and then click the Next button The Apache HTTP Server Welcome dialog box appears Click the Next button The Apache License Agreement dialog box appears Read the license agreement If you accept the license agreement click the I accept the terms of the license agreement option button and then click the Next button Note You cannot install Apache software unless you accept the license agreement
89. trial period The WebLM License Server is not required to use the 90 day trial version The WebLM License Server application is provided on the VoIP Monitoring Manager CD If you have purchased the VoIP Monitoring Manager license key install the WebLM License Server If the WebLM License Server is already installed on another server you do not have to install it During the installation you will be prompted for the IP address of the server where the WebLM application is installed See Avaya VoIP Monitoring Manager License Key on page 44 for more information about VoIP Monitoring Manager licenses See Installing VoIP Monitoring Manager Licenses on page 64 for instructions on how to install VoIP Monitoring Manager licenses Issue1 June2005 37 VolP Monitoring Manager Installation Pre Installation Tasks Before installing Avaya VolP Monitoring Manager you must complete the following pre installation tasks Le Check the minimum hardware and software requirements for the following e Windows server see Windows Server Requirements on page 16 e Windows client PC see Windows Client PC Requirements on page 18 Note The client and server software communicate using Java Remote Method Invocation RMI and use port 1099 on the machine on which the server is running If this port is unavailable the server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be
90. tton The installation status bar for JRE appears When the installation is complete one of the following dialog boxes appears e lf you are installing the WebLM License Server the Java 2 License Agreement dialog box appears Go to Step 15 e lf you are not installing the WebLM License Server the Installation Wizard Completed dialog box appears Go to Step 19 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected 60 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Client Software 16 Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears 17 Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears 18 Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat 19 Click the OK button The installation status bar fo
91. up click the Next button e f you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 4 e f you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps f you have licenses to activate VoIP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is installed and then click the Next button The Enter WebLM Port Information dialog box appears Go to Step 4 f you do not have licenses for VoIP Monitoring Manager leave the IP address field blank and then click the Next button A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days Click the OK button The Setup Summary dialog box appears Go to Step 5 58 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software e f no select No it has existing VoIP data and click the Next button The Enter the Database Server IP Address dialog box appears a Enter the IP Address of your database location and click the Next button The Upgrade Existing Database on a Remote Machine dialog box appears b Back up the existing database on remote machine as recommended After the database is backed up click the Next button e f you are installing
92. ure key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose 68 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Avaya Network Management Enterprise Server Software Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the shrinkwrap or clickwrap license accompanying the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Copyright below for more information Copyright Except where expressly stated otherwise the P
93. urer s Port FIC Code SOC Network Identifier REN Jacks A S Code Off premises station OL13C 9 0F RJ2GX RJ21X RJ11C DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02155 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service 04DU9 DN 6 0Y RJ48C unit For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC Network Identifier REN Jacks A S Code Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02185 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide
94. x appears Go to Step 20 Read the license agreement If you accept the license agreement click the accept the terms of the license agreement option button and then click the Next button Note You cannot install Java 2 software unless you accept the license agreement The Custom Setup window appears By default Development Tools is selected Perform one of the following steps e To install the files in the default folder click the Next button e To change the folder where the files will be installed click the Change button specify the folder you want to use and then click the Next button The Browser Registration dialog box appears Click the Install button The installation status bar for Java appears When the installation is complete the InstallShield Wizard Completed dialog box appears Click the Finish button A message appears stating Java Development Kit will be used to install Apache Tomcat Click the OK button The installation status bar for VoIP Monitoring Manager appears When the installation is complete a message appears stating MSDE will automatically be installed after you reboot the computer Issue1 June2005 49 VoIP Monitoring Manager Installation 21 22 23 24 25 26 27 28 29 You Click the OK button The InstallShield Wizard Completed dialog box appears Remove the CD from the CD ROM drive and then click the Finish button to restart the server After the server h
95. ya delivers to End User with the Products End User means any customer of Avaya or its authorized resellers or any end user of the Product See the Software and Documentation DVD CD inserts for additional legal and licensing information This section includes e Notice e Disclaimer e Warranty e License e Copyright e Security and virus disclaimer e Trademarks Notice Changes and corrections to the information in this document may be incorporated in future releases Issue1 June2005 67 Legal Information Disclaimer Avaya its affiliates or subsidiaries Avaya are not responsible for any modifications additions or deletions to the original published version of the Documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants directors officers and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to the Documentation to the extent made by the End User Warranty Avaya provides a limited warranty on the Product Refer to your customer sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for the Product while under warranty is available through the following web site http support avaya com License
96. yone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment N Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans N Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base t
97. you determine if the MSDE database will meet your needs If not a larger database such as Microsoft SQL can be installed You can also use the Ready Reckoner form to adjust numbers such as RTCP Reporting Intervals and History Days to determine how to set them to achieve the desired goal Changing some numbers can help you obtain better data Carefully review this entire book before you start the installation Ensuring Windows SNMP Service is Installed The Windows SNMP Service must be installed on the VoIP Monitoring Manager Server The Windows SNMP Service enables the RTCP Monitor to publish the data and is required for the VoIP Monitoring Manager Server software to function The Windows SNMP Service is provided on the Microsoft Windows operating system CD It is not automatically installed when the Windows operating system is installed Before installing the VoIP Monitoring Manager software you must confirm that the Windows SNMP Service is installed on the VoIP Monitoring Manager server and set to start automatically To do this follow these steps 1 2 Click Start gt Settings gt Control Panel Select Administrative Tools 3 Scroll down to see if SNMP Service is installed It should appear in the Name column and Select Services from the list in the Name column be set to start automatically If SNMP Service is not set to run automatically or does not appear do one of the following e f the SNMP service is insta
98. you run the software 50 Avaya Integrated Management Enterprise Network Management Installation and Upgrade Installing the Software Installing VolP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server Use this procedure if you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 45 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Install MSDE from this CD A message appears stating the MSDE database will be installed on Windows with Mixed Mode Security 3 Click the OK button The Database Login Information dialog box appears The MSDE Administrative login is provided 4 Enter the MSDE Administrator password confirm the password and then click the Next button Note After you set the MSDE Administrator password make a note of it in a secure location Do not change the MSDE Administrator login provided e lf you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 5 e lf you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps f you h
99. you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2000 server This procedure also includes installation of the WebLM server application 1 See Installing the Software on page 45 and perform Steps 1 through 11 At Step 11 the following dialog box appears The Install New Database or Use an Existing Database dialog box appears 2 Select Install MSDE from this CD A message appears stating MSDE will automatically be installed after VoIP Monitoring Manager is installed and the computer reboots 3 Click the OK button The Database Login Information dialog box appears The MSDE Administrative login is provided 4 Enter the MSDE Administrator password confirm the password and then click the Next button Note After you set the MSDE Administrator password make a note of it in a secure location Do not change the MSDE Administrator login provided e lf you are installing the WebLM License Server the Enter WebLM Port Information dialog box appears Go to Step 5 e lf you are not installing the WebLM License Server the Enter WebLM Server Information dialog box appears Perform one of the following steps Issue1 June2005 47 VolP Monitoring Manager Installation 5 6 7 8 10 12 f you have licenses to activate VolP Monitoring Manager beyond the 90 day trial period enter the IP address of the server on which the WebLM License Server application is

Avaya Integrated Management Release 3.0 Enterprise Network Management User's Manual

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