Home

Avaya Integrated Management Release 2.1 User's Manual

1. S8100 Media Server Multi Vantage S8300 Media Server Multi Vantage 8500 Communication Manager 2 0 S8700 Media Server Multi Vantage INTUITY AUDIX Release 5 1 and later INTUITY AUDIX LX Release IA 1 0 17 X DEFINITY AUDIX Release 3 1 or later Modular Messaging Release 1 1 Multipoint Control Unit MCU Release 7 2 S8300 INTUITY AUDIX Multi Vantage IP600 DEFINITY ONE AUDIX Release 9 or later INTUITY Interchange 5 1 or later Call Management System CMS Release 8 3 or later CONVERSANT 7 0 or later Implementation Guidelines June 2004 11 Application Environment Operating Environment Operating Environment The Avaya Integrated Management products are listed in Table 2 The table identifies the servers on which the products are installed and identifies the products that are installed on the Windows Client PC The minimum hardware and software requirements of the Windows Linux and Solaris servers and the Windows Client PC are described in Table 3 Table 4 Table 5 and Table 6 Table 2 Operating Environment for Avaya Integrated Management Applications 12 Product Name Linux Server Solaris Server Windows Server Windows Client PC Avaya MultiSite Administration J Avaya Fault and Performance Manager v Network Management System Integration NMSI S Avaya Proxy Agent Avaya Network Management Console with System View Avaya Network Configura
2. such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya
3. the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone com
4. 2004 Index Symbols gt meaning of in text 7 A Additional resources 8 ATM WAN Survivable Processor Manager 30 Authorized Business Partners 7 Avaya and Customer Responsibilities 24 31 Avaya Implementation Services overview 21 Avaya Site Administration 29 Avaya Terminal Configuration 28 bold text meaning of 7 C Case Implementation Coordinator CIC 23 Compatibility messaging systems 11 Computing Platform 16 Configuration Request Form CRF 24 Linux 24 Windows 24 Connectivity Network Connections 16 courier font meaning of 7 Customer Implementation Options 21 D Data Help Desk DHD 23 DEFINITY system 16 Directory Enabled Management 28 F Fault and Performance Manager 27 Field Services Organization FSO 19 Implementation Guidelines June 2004 Index Symbols G General Network Information 23 H Hardware Components 13 Implementation Request Form IRF 23 Application Description 23 Order and Contact Information 23 Product and Services Requested 23 Integrated Management services organizations 23 Integrated Management applications 20 Integrated Management Compatibility messaging systems 11 voice systems 11 Integrated Management offers 20 INTUITY Audix system 16 MultiSite Administration 28 O Operating Environment 12 P Proxy Agent 27 R Remote access hardware and software 16 Remote Network Integration
5. Management offer Processor SPARC architecture 500MHz Hard Drive 40 GB Memory 1 5 GB RAM Network Connectivity TCP IP 100 Mbit Network Card Web Browser Not required Solaris client is not supported CD ROM Drive Required Needed for installation Table 6 Windows Client PC Requirements Component Recommended Comments Operating System Microsoft Windows 2000 Windows 2003 Windows XP Professional or Processor 600 MHz Pentium Hard Drive 1 GB Required to install all of the client components Memory 256 MB RAM Monitor SVGA Required for Avaya support Network Connectivity TCP IP 10 100 Network Card Modem 56K Modem Optional May be needed for remote access to the client PC CD ROM Drive Required Needed for installation Web Browser Internet Explorer 6 0 Required to access the Integrated Management Home Page and web based clients Implementation Guidelines June 2004 15 Application Environment Connectivity Network Connections Connectivity Network Connections The Avaya Integrated Management Advanced Converged Management offer requires a local or wide area network connection to all network devices to be managed systems and supporting databases for Directory Enabled Management The customer is responsible for designing and implementing local or wide area network connections The network connections must
6. Team for details at mrance avaya com Phone 303 538 2851 Cell Phone 303 961 9691 Product Packaging 20 There are six Avaya Integrated Management offers Standard Management Solutions Standard Management Solutions Plus Network Infrastructure Management Enterprise Converged Management Enhanced Converged Management Advanced Converged Management Irrespective of product packaging Avaya will provide implementation services for individual applications on the customer s computing platform Avaya MultiSite Administration Avaya Proxy Agent Avaya Fault and Performance Manager Avaya Directory Enabled Management with Avaya Terminal Configuration Avaya SMON Manager Avaya VoIP Monitoring Manager full version Avaya Site Administration Avaya Voice Announcement Manager Voice Announcement Board Administration Avaya ATM WAN Survivable Processor Manager Implementation Guidelines June 2004 Implementation Services Customer Implementation Options Customer Implementation Options Many of the Avaya Integrated Management applications are customer installable Due to the complexity of application configuration however it is strongly recommended that customers seek professional implementation services from Avaya Services to implement any of the following applications e Avaya MultiSite Administration e Avaya Proxy Agent e Avaya Fault and Performance Manager e Avaya Directory Enabled Management If a customer attemp
7. an Implementation Engineer and a Case Implementation Coordinator CIC associate e Case Implementation Coordinator CIC An internal administrative group that tracks RNIS service orders from receipt to completion This group interfaces with all sales teams for service order accuracy confirms or negotiates service delivery dates with customers and provides status on service progress throughout the life cycle of an order Where applicable the CIC team will see that the necessary FSO ISO resources have been scheduled for service projects At the completion of service the CIC team contacts the customer to gain acceptance of the work performed e RNIS Implementation Engineers The RNIS Implementation Engineers receive the order documentation including the Implementation Request Form and Configuration Request Forms described later in this document from the DHD team and use this information to create the Installation Specification The engineers communicate with customer technical contacts to gather additional information to add to the Installation Specification and Configuration files RNIS Service Request Documentation When implementation services for Avaya Integrated Management applications are ordered the customer must work with your account team to complete an Implementation Request Form IRF and applicable Configuration Request Forms CRFs These forms provide information that the RNIS Implementation Engineer uses to configure the Ava
8. platforms e Pre implementation installation of the operating system on the computing platforms e Post implementation verification checklist Avaya Remote Network Integration Services RNIS provides implementation services for Avaya Integrated Management applications Avaya Authorized Business Partners may also provide implementation services Details of implementation services offered by business partners must be obtained from the business partners and are not discussed in this document Intended Audience This document is intended for customers to describe the roles and responsibilities of the customer and Avaya Services in the implementation of Avaya Integrated Management applications Conventions Used in This Book The following typographical conventions are used e Bold type is used to indicate information that you type buttons in a window and the Enter key on the keyboard It is also used for emphasis e Courier font is used for any information that the computer screen displays e Arrows indicate options that you select from cascading menus for example Select File gt Open means choose the Open option from the File menu Implementation Guidelines 7 June 2004 Preface Additional Resources Additional Resources The following additional resources may be helpful Avaya Integrated Management Advanced Converged Management Installation and Upgrade document number 555 233 160 Avaya Integrated Ma
9. 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA 10 Implementation Guidelines June 2004 Application Environment Overview 1 Application Environment Overview Avaya Integrated Management provides a standards based infrastructure for an open application program interface and integrated network management in a converged multi vendor environment Avaya Integrated Management is comprised of a set of applications that provide systems administration network management and business integration in a converged voice and data environment While many of the individual management products have been available on an individual basis Avaya Integrated Management integrates voice centric management products and data centric management products and provides a common user interface Voice and Messaging System Compatibility The Avaya Integrated Management Advanced Converged Management offer manages devices using IP All adjunct devices and non IP enabled devices may relay alarms to the Avaya Proxy Agent using dial up serial alarming Avaya Integrated Management is compatible with voice systems messaging systems and call management systems as shown in Table 1 Table 1 Avaya Integrated Management System Compatibility System Release DEFINITY R DEFINITY SI DEFINITY Release 9 10 or Multi Vantage CSI DEFINITY ONE IP600 System must be configured for IP administration
10. AVAYA Avaya Integrated Management Release 2 1 Implementation Guidelines 555 233 163 Issue 9 June 2004 Copyright 2003 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com supportt Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya sup
11. Services RNIS 19 21 resources Customized Management Solutions for Avaya Inte grated Management 19 RNIS Implementation Engineers 23 RNIS Service Request Documentation 23 37 Index S 8500 S8700 S8710 media server 16 SMON Manager 28 Specific implementation tasks 25 application installation and configuration 27 computing platform 26 implementation verification 27 IP connectivity 26 remote connectivity 25 Symmetric Multi Processor SMP support 17 T Technical Assistance Center TAC 19 Technical Services Organization TSO 21 V Voice and Messaging System Compatibility 11 Voice Announcement Manager 30 VolP Monitoring Manager 29 38 Implementation Guidelines June 2004
12. This enables the Implementation Engineer to accomplish remote implementation of Avaya Integrated Management applications and it is also required for warranty and maintenance services provided by Avaya Services Implementation Guidelines 25 June 2004 Implementation Services Specific Implementation Tasks Note that Avaya Proxy Agent running in a Linux environment may receive alarms from adjunct units such as messaging systems and integrated voice response systems over a serial link Dial up serial alarming is also used for DEFINITY voice systems running R9 1 and R9 2 software Additional analog modem s and phone line s are used to receive these alarms as the modem on COM 1 must be dedicated to implementation and maintenance Typically one modem is required to support alarm reception while a second modem is required to support alarm forwarding However the number of required modems and the possible need for a Serial I O Board to provide additional serial ports is dependent on the number of managed nodes using serial alarming whether the proxy server is providing alarm reception only or must perform alarm forwarding and filtering and if the managed nodes are duplicated for redundancy or high reliability As a result the number of modems required to support serial alarming must be determined on a case by case basis by the RNIS Implementation Engineer Computing Platform The customer is responsible for acquiring servers and loading the W
13. a modem and remote access software on Windows and Linux based computing platforms However where multiple network management servers are present and connected via an IP network only one network management server requires remote access capabilities The remaining network management servers may be accessed through use of a Telnet session originating at the server with remote access This arrangement is not dependent on the operating systems Linux or Windows Server of the network management servers This topic is discussed in detail in Remote Connectivity on page 25 Implementation Guidelines June 2004 Application Environment Computing Platform Symmetric Multi Processor SMP Support Linux based applications in Avaya Integrated Management require the latest kernel from Red Hat to run properly in a Symmetric Multi Processor SMP environment Microsoft and Red Hat each provide a website where customers can download patches to the Windows and Linux operating systems respectively It is strongly recommended that customers keep their servers up to date as patches correct software bugs and also contain security updates Implementation Guidelines 17 June 2004 Application Environment Computing Platform 18 Implementation Guidelines June 2004 Implementation Services Support Resources 2 Implementation Services Support Resources The Remote Network Integration Services RNIS team part of Avaya s Implementation Servic
14. anaged node e Verify that the customer can add modify delete managed devices from the Avaya Proxy Agent via the change managed nodes command e Verify that the customer can set change voice system login information for the Avaya Proxy Agent via the change managed nodes command Implementation Guidelines 27 June 2004 Implementation Services Specific Implementation Tasks 28 Avaya MultiSite Administration Once Avaya MultiSite Administration has been installed and configured the RNIS Implementation Engineer performs the following steps to verify proper operation with each managed voice system and each messaging system for which the application was configured Verify successful client configuration by launching from START menu and Avaya Integrated Management Home Page Change the default admin password and report this to the customer Create at least one Avaya MultiSite Administration user for the customer Verify the queue is running for each configured voice system and messaging system Kick off an initialization for each configured voice system this can take some time up to several hours Add and then delete a station on each voice system Add and then delete a voice mail subscriber for each messaging system Ensure that a unique login for use by Avaya MultiSite Administration has been administered on each voice system This is necessary to ensure that the Avaya MultiSite Administration cache of system changes remains accur
15. ate Configure the Task Manager to run scheduled housekeeping tasks as recommended for each individual task and as directed by the customer Avaya Directory Enabled Management and Avaya Terminal Configuration Verify successful installation by launching from START menu and Avaya Integrated Management Home Page Avaya SMON Manager Verify successful installation by launching from START menu and Avaya Integrated Management Home Page Implementation Guidelines June 2004 Implementation Services Specific Implementation Tasks Avaya VoIP Monitoring Manager Once the Avaya VoIP Monitoring Manager has been installed the RNIS Implementation Engineer assists the customer in performing the following steps to verify proper operation 1 10 Make sure that the voice system is configured with the IP address of the management server hosting the VoIP Monitoring Manager Server Start the VoIP Monitoring Manager server application From the Windows server hosting the VoIP Monitoring Manager Server application select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt VoIP Monitoring Manager Server From the machine hosting the VoIP Monitoring Manager client select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt VoIP Monitoring Manager Client to start the VoIP Monitoring Manager client Start a call between two IP phones From the Search dialog on the client select the search option Sessions active in th
16. be in place and tested prior to Integrated Management implementation Assistance with network setup is not part of an Avaya Integrated Management offer but may be performed by Avaya Services under a different offer Implementation requires the following network information e The IP address of each DEFINITY system e The IP address of each INTUITY Audix system e The IP address of each 8500 S8700 S8710 media server e The C LAN port used for SAT access on each DEFINITY system or S8500 S8700 S8710 media server Computing Platform The customer is responsible for obtaining the computing platform s used to host applications in Avaya Integrated Management The specifications for the computing platforms needed to support Avaya Integrated Management applications are provided in the following tables e Table 3 Windows Server Requirements on page 13 e Table 4 Red Hat Enterprise Linux Server Requirements on page 14 e Table 5 Solaris Server Requirements on page 15 In addition to the specifications provided in these tables Avaya recommends the use of servers that are certified for use with Red Hat Enterprise Linux as listed on Red Hat s Hardware Compatibility List which can be found at http hardware redhat com hcl Use of a computing platform that is below the recommended configurations may result in poor performance Remote Access Hardware and Software 16 Table 3 and Table 4 provide the requirements for
17. cAnywhere session on a Windows server and e Establishing a dialup connection and initiation of a Telnet session from the Linux command prompt on a Linux server Where multiple network management servers are present and connected via an IP network only one network management server requires remote access capabilities The remaining network management servers may be accessed through use of a Telnet session originating at the server with remote access This arrangement is not dependent on the operating systems Linux or Windows Server of the network management servers If a Linux server hosts remote access a modem must be connected to serial port COM1 ttySO While internal and USB modems can be configured to work with Red Hat Linux Avaya recommends a US Robotics Sportster 56k external modem to provide reliable remote connectivity in support of remote implementation and maintenance services No additional software is required on Linux servers because the Red Hat Linux installation loads Virtual Network Computing VNC software The engineer uses a modem to establish a dial up point to point protocol PPP connection Once the PPP session is established they can use VNC to continue installation configuration and verification of the Avaya Integrated Management applications If a Windows server hosts remote access it is the customer s responsibility to obtain and load Symantec s pcAnywhere remote control software version 10 0 or higher
18. e last 1 minute This is the default setting If the Search dialog is not visible on the screen click the Search button to display the Search dialog Click the Search button The Search Results List updates with a list of Active Endpoints At least two endpoints should appear in the list It will also list the Endpoint type IP address and phone number Now select the Endpoint from the list and click the Report button to view the QoS data for that Endpoint Hang up the call and wait one minute From the Search dialog select the search option Sessions active in the last 1 minute again If the Search dialog is not visible on the screen click the Search button to display the Search dialog Click the Search button to be informed that there are no active endpoints Select the Sessions active from radio button Click the top date drop down arrow to access the calendar and time for the starting period of your Search Select hours minutes seconds and AM PM then select the day Click outside the calendar window to close the calendar Click the bottom date drop down arrow to access the calendar and time for the ending period of the query as described above The top and bottom date fields display the selected date Click Search The Search Results List updates with a list of Historical Endpoints It also lists the endpoint type IP address and phone number To view the QoS data select the Endpoint and click the Report button Avaya Site Adminis
19. e mail as follows Mail Avaya Inc Avaya Integrated Management Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 USA Fax Avaya Integrated Management Documentation Team 1 732 852 2469 E mail document avaya com Subject Avaya Integrated Management Documentation Team How to Access Books on the Web You can view or download the latest version of this book from the Avaya Inc web site You must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later with Search Adobe Acrobat Reader is available from http www adobe com To view or download the latest version of the Avaya Integrated Management documentation 1 Access http www avaya com support In the left column click System and Network Management 3 Scroll to Integrated Management locate the product name and click the link corresponding to the software release to display a list of available books for that product Implementation Guidelines 9 June 2004 Preface How to Order More Copies of This Book How to Order More Copies of This Book To order paper copies of this book call or write us and request the following publication Order Document Number 555 233 163 Issue Issue 9 Date June 2004 Call Avaya Publications Center Voice 1 800 457 1235 Fax 1 800 457 1764 If you are calling from somewhere that cannot access US 1 800 numbers then call Voice 1 207 866 6701 Fax
20. ed to enable appropriate access rights and create an application specific audit trail in the voice system log In addition some applications require configuration of the IP address of the network management server and alarm notification information into the voice system NOTE In all cases RNIS implementation services described in this document do not include administration of configuration parameters on any Avaya ECLIPS or DEFINITY voice systems The Solution Evaluation offer provides a 4 hour block of time for a RNIS engineer to work with the customer via telephone to assess configuration and customization requirements for any or all Avaya Integrated Management applications This offer may be ordered in multiple units if more time is required Where custom work is required the evaluation results in a proposed statement of work and price Implementation Guidelines June 2004 Implementation Services Services Organizations Involved in Avaya Integrated Management Implementations Services Organizations Involved in Avaya Integrated Management Implementations The RNIS Services Organization is composed of the following service groups e Data Help Desk DHD The primary objective of the DHD is management and scheduling of RNIS Resources The DHD team receives and tracks all requests received to engage RNIS Implementation provisioning Requests are reviewed for assignment feasibility entered into an internal tracking system and assigned to
21. eptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response
22. ervice Where Avaya Services will provide remote implementation services the customer must verify that a dialup connection can be established prior to the scheduled date of implementation IP Connectivity Network verification is performed by the RNIS Implementation Engineer prior to implementation of any server based application in Avaya Integrated Management This test is performed to ensure that the network management server s have IP connectivity to all devices to be managed including voice systems messaging systems and data switches It is the customer s responsibility to design and implement local and or wide area networking such that each management server has IP connectivity to each device it will manage 26 Implementation Guidelines June 2004 Implementation Services Specific Implementation Tasks Application Installation and Configuration Based on information on the customer s Implementation Request Form IRF and Configuration Request Forms CRFs submitted with the order and direct communications with the customer technical contact the RNIS Implementation Engineer will create an Installation Specification This document provides technical information to guide the implementation and is available to Avaya technical services teams that provide maintenance support for the applications Implementation Verification Once an application is installed and configured for operation with one or more managed devices the RNIS Imple
23. es Organization ISO provides implementation services for applications in Avaya Integrated Management Servicing North American multinational and international accounts from its location in St Petersburg Florida USA ISO delivers implementation services maintenance services and remote network management services for multi vendor networks There are over 300 highly trained associates that provide Tier 1 through Tier 3 level remote support including remote implementation support network troubleshooting and performance optimization for WAN and LAN equipment In the U S on site support is provided by the Field Services Organization FSO a team that is geographically distributed across the U S and dedicated to the data networking business This team of over 500 service professionals is supported by an elite team of data communications professionals in the St Petersburg Technical Assistance Center TAC Both the Avaya Data Technical Assistance Center TAC engineers and the Field Services Organization FSO team have an average of 15 years experience in supporting data networking products and telecommunications networks while senior engineers average 20 years experience Customized Management Solutions for Avaya Integrated Management The Integrated Management Product Team understands customer s needs and is focused on customer satisfaction The Product Team will assist customers with Avaya Integrated Management projects and will pr
24. es 21 June 2004 Implementation Services Overview of Avaya Implementation Services 22 Onsite Implementation is available as an add on offer with any RNIS offer With this offer the RNIS Implementation Engineer travels to the customer site to perform the implementation Onsite Installation and Onsite Engineer should never be ordered together Basic implementation services include the following e Installation of an Avaya Integrated Management application on a customer supplied server e Configuration of the application to operate with one voice or messaging system DEFINITY or INTUITY or one Avaya P130 P330 P580 P880 device stack as appropriate for the application e Verification that the application operates correctly with that managed device The application may be configured for additional managed devices under the Configuration of Managed Devices offer As an additional service the customer can request Avaya Services to configure Avaya Integrated Management applications to work with additional managed devices Basic implementation services do not include setup of customer server hardware or operating environment or design implementation of network connectivity For Avaya Integrated Management applications that manage voice systems some configuration parameters are required on the voice system to operate with the application In particular a login password is required for all applications An application specific login is recommend
25. ext3 Total 37948 MB 100 At the Network Configuration prompt screen 8 click Edit clear the Configuration using DHCP check box enter the static IP address and subnet mask and then click OK At the Network Configuration prompt screen 8 enter the fully qualified domain name in the hostname field gateway and primary secondary and tertiary DNS server IP addresses and then click Next At the Package Install Defaults prompt screen 13 select Customize the set of packages to be installed and then click Next At the Package Group Selection prompt screen 14 select Editors Legacy Software Development KDE and FTP Server If you are using analog modem based alarming with Proxy Agent on this server also select System Tools click Details select UUCP and then click OK When done click Next At the About to Install prompt screen 15 click Next The files are installed At the Install Successful prompt screen 20 click Exit to reboot the system The system reboots At the User Account prompt screen 24 add at least one regular user account to the system Implementation Guidelines June 2004 Installation of Red Hat Linux Installing Additional Software 11 At the Red Hat Network prompt screen 25 register the system with Red Hat to obtain OS updates and fixes and to use the up2date tool to keep the OS up to date 12 At the Finish Setup pro
26. ftware Procurement Server hardware Windows Server Operating System Red Hat Linux Enterprise Server NSININIS HP OpenView Network Node Manager for Windows optional b Connectivity Device Procurement S Remote access equipment to support product maintenance 2 Platform Installation and Configuration a Microsoft Windows Installation and Configuration Hardware specific patches and drivers loaded LAN Interface Card configuration NSININIS Platform Acceptance Test Verification of Platform Readiness FA b Red Hat Linux Enterprise Server Installation and Configuration Hardware specific patches and drivers loaded LAN Interface Card configuration NINN ON Platform Acceptance Test Verification of Platform Readiness c NMS OSS Installation and Configuration optional Hardware specific patches and drivers loaded LAN Interface Card configuration Install and Configure Trouble Ticketing software SINININIS Platform Acceptance Test Verification of Platform Readiness J 1 of 2 Implementation Guidelines 31 June 2004 Overview of Responsibilities Table 7 Customer and Avaya Responsibilities 2 of 2 32 Task Customer Avaya 3 Switch and Connectivity Configuration and Testing Remote access via phone line connectivity LAN and IP connectivity Creation of application specific admini
27. hnical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards e EN 60825 1 Edition 1 1 1998 01 e 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters e Maximum power output 5 dBm to 8 dBm e Center Wavelength 1310 nm to 1360 nm Luokan Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 Voltage D
28. indows server and Red Hat Enterprise Linux server operating systems It is important that the computing platform meet the minimum requirements specified in Table 3 Windows Server Requirements on page 13 and Table 4 Red Hat Enterprise Linux Server Requirements on page 14 Failure to meet these requirements may result in poor system performance If desired Avaya Services will install the Windows server or Red Hat Enterprise Linux server operating systems for an additional charge When loading the Red Hat Enterprise Linux server operating system it is important to note that the default settings are not appropriate for the Linux based applications in Avaya Integrated Management It is mandatory that the installation guidelines provided in Appendix B Installation of Red Hat Linux be closely followed Deviation from these guidelines may result in failure of the Linux based applications to operate on the server or the platform acceptance test to fail thus delaying the completion of the implementation process After Red Hat Enterprise Linux server software has been installed and configured on the computing platform it is important that the customer verify that a dialup connection can be established by dialing into the server via a phone line connected to the modem on serial port COM ttyS0 A successful connection is indicated by display of a Linux login prompt Remote connectivity is required as a condition of warranty and post warranty s
29. ining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equ
30. ipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COMBIL HAULERS RISE AERIS VCCI oW CESS 7 FAAMPRRMTRECT OORE AZERE CEAT D tE BEE NSRIFILLBHVIEF TORACIHERED KA A ET SEIBRENSIEMHVETF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Preface Purpose Intended Audience Conventions Used in This Book Additional Resources Tell Us What You Think How to Access Books on the Web How to Order More Copies of This Book 1 Application Environment Overview Voice and Messaging System Compatibility Operating Environment Hardware and Software Components Connectivity Network Connections Computing Platform Remote Access Hardware and Software Symmetric Multi Processor SMP Support 2 Implementation Services Support Resources Customized Management Solutions for Avaya Integrated Management Product Packaging Customer Implementation Options Overview of Avaya Implementation Services Services Organizations Involved in Avaya Integra
31. ips and Variations IEC 61000 4 11 Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the IFCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is joperated in a commercial environment This equipment generates luses and can radiate radio frequency energy and if not installed jand used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exc
32. ktop machine A server class hardware platform is not required Table 4 Red Hat Enterprise Linux Server Requirements Component Recommended Comments Operating System Red Hat Enterprise Linux ES R3 0 or Red Hat Enterprise Linux AS R3 0 For new installations Red Hat Enterprise Linux ES R3 0 or Red Hat Enterprise Linux AS R3 0 are required For upgrade installations Red Hat Enterprise Linux ES R2 1 is required Processor 2 0 GHz Pentium 4 1 3 GHz Pentium 4 is acceptable A maximum of two processors is supported Hard drive 40 GB Memory 1 5 GB RAM Network Connectivity TCP IP 100 Mbit Network Card Modem 56K external modem connected to COMI for remote access Web Browser Not required Linux web client is not supported CD ROM Drive Required Needed for installation 14 Implementation Guidelines June 2004 Table 5 Solaris Server Requirements Application Environment Hardware and Software Components Component Recommended Comments Operating System Solaris 9 Solaris 9 is required for new installations Solaris 8 is also supported Network Management HP OpenView 7 0 1 for Solaris Required HP OpenView 6 4 is also System supported HP OpenView is not included on the Solaris server CD Customers must purchase install and maintain HP OpenView Avaya Services does not support HP OpenView in any Integrated
33. mentation Engineer performs an application specific Acceptance Test to verify application implementation Avaya Fault and Performance Manager and Avaya Proxy Agent Once the Avaya Fault and Performance Manager and Avaya Proxy Agent have been installed and configured the RNIS Implementation Engineer performs the following steps to verify proper operation with each managed voice and messaging system for which the applications were configured e Establish a connection between each voice or messaging system and Avaya Proxy Agent e Verify that each voice or messaging system can send alarms to the Avaya Proxy Agent e Verify that the Avaya Fault and Performance Manager server can receive alarms from each voice system e Verify that the Avaya Fault and Performance Manager server can retrieve configuration data from each voice system e Generate a test alarm for each managed node and verify that Avaya Fault and Performance Manager received the alarm In addition to verification of the application the RNIS Implementation Engineer assists the customer in understanding basic operations of Avaya Fault and Performance Manager and Avaya Proxy Agent e Verify that the customer has changed the root and g3maadm logins for the Linux Server platform e Verify that the customer can start and stop the Avaya Proxy Agent e Verify that the customer can display the status screen to view the status and statistics of the Avaya Proxy Agent connection and the m
34. mpt click Next Installing Additional Software 1 After you install Red Hat you must install the mgetty RPM Red Hat Package Manager files from the Red Hat CD The mgetty RPM is required for remote maintenance by Avaya Services This may not be required if alternate remote network access RAS VPN is being provided to Avaya Services personnel 2 In addition verify that the following RPM files were loaded during the Red Hat installation Ppp The ppp RPM is required for remote maintenance by Avaya Services This may not be required if alternate remote network access RAS VPN is being provided to Avaya Services personnel vnc The vnc RPM is required for remote maintenance by Avaya Services for access to graphical user interfaces for troubleshooting purposes This may not be required if an alternate method for displaying the X window desktop of the Linux server is provided vnc server The vne server RPM is required for remote maintenance by Avaya Services for access to graphical user interfaces for troubleshooting purposes This may not be required if an alternate method for displaying the X window desktop of the Linux server is provided httpd The httpd RPM is required by the Integrated Management Database php The php RPM is required by the Integrated Management Database php pgsql The php pgsql RPM is required by the Integrated Management Database openldap 2 0 23 4 The openldap RPM is required by MultiSite Administrati
35. nagement Enterprise Converged Management and Enhanced Converged Management Installation and Upgrade document number 555 233 161 Avaya Integrated Management Network Infrastructure Management Installation and Upgrade document number 555 233 167 Avaya Integration Management Configuring Red Hat Linux document number 555 233 152 Avaya MultiSite Administration Configuration document number 555 233 137 and Help system Integrated Management Database IMD Configuration document number 14 300039 Avaya Fault and Performance Manager document number 555 233 139 Avaya Proxy Agent document number 555 233 139 Avaya ATM WAN Survivable Processor Manager Configuration document number 555 233 223 and Help system Avaya Directory Enabled Management Installation and Implementation document number 555 038 101 Administration document number 555 038 501 Data Scheme document number 555 233 164 Help system Avaya Terminal Configuration Administration document number 555 250 103 and Help system Avaya VoIP Monitoring Manager User Guide document number 555 233 510 and Help system Avaya Site Administration Help system Avaya Voice Announcement Manager Help system Implementation Guidelines June 2004 Tell U Preface Tell Us What You Think s What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs Please send us your comments by mail fax or
36. ngineer or dial up connectivity has not been verified at least 5 business days prior to the scheduled implementation date the implementation will be rescheduled to the next available date Implementation Guidelines June 2004 Implementation Services Specific Implementation Tasks Specific Implementation Tasks Implementation of Avaya Integrated Management applications includes the following tasks e Platform and Network Readiness Remote connectivity Computing platform IP connectivity e Installation and configuration of one or more of the Avaya Integrated Management applications on customer management servers Implementation Verification The following sections describe these tasks in more detail Remote Connectivity For remote implementations the RNIS Implementation Engineer must have remote access to the customer s network management server s Avaya Services also requires remote access for ongoing maintenance support of installed Avaya Integrated Management applications The customer is responsible for the installation configuration and testing of modems on the server s prior to implementation of Avaya Integrated Management applications Remote access typically takes the form of an analog modem connected directly to the server in conjunction with an analog phone line having a telephone number accessible on the public phone network Testing must include e Establishing a dialup connection and initiation of a p
37. on for Modular Messaging and SSH support cyrus sasl 1 5 24 25 The cyrus sas RPM is required by MultiSite Administration for Modular Messaging and SSH support openssl 0 9 6b 18 The openssl RPM is required by MultiSite Administration for Modular Messaging and SSH support NOTE These RPMs are usually installed during the operating system installation To install an RPM or determine the RPMs installed perform the procedures in the following sections Implementation Guidelines 35 June 2004 Installation of Red Hat Linux Determining whether RPM Files are already Installed Determining whether RPM Files are already Installed 1 Inthe terminal emulation window at the command prompt type rpm q lt name of RPM package gt 2 To search for RPM files using a partial RPM package name at the command prompt type rpm qa grep lt partial name gt For example rpm qa grep vnc to determine if any RPM packages beginning with vnc have been installed Installing RPM Files 1 Insert the Red Hat installation CD in the CD ROM drive 2 Open a terminal emulation window 3 Type cd mnt cdrom RedHat RPMS NOTE If Linux responds directory does not exist you may have to manually mount the CD ROM drive To do so perform the following steps a Type mount dev cdrom b Type cd dev cdrom RedHat RPMS 4 At the command prompt type rpm iv lt name of RPM package gt 36 Implementation Guidelines June
38. only if you are upgrading from Avaya Integrated Management Release 2 0 to Avaya Integrated Management Release 2 1 If an option is not specified in this document select the default response NOTE Make sure a modem is attached to COM 1 ttySO of the Linux server for dial in access and turned on while you install Red Hat Linux Implementation Guidelines 33 June 2004 Installation of Red Hat Linux Installing Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 Installing Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 10 34 At the Disk Partitioning Setup prompt screen 5 choose Manually Partition with Disk Druid and click Next At the Disk Setup prompt screen 7 use the Delete button to delete any partitioning that appears for the hard drive At the Disk Setup prompt screen 7 use the New button to add partitions as shown in the following table The precise partition sizes are shown for a 40 GB hard drive Note that a 40 GB hard drive partitions to approximately 38 GB If the hard drive is bigger than 40 GB use the proportion column to partition the hard drive Proportion of Partition Size Disk Space File System Mount Point 40 GB HD gt 40 GB HD Type 800 MB 2 ext3 boot 100 MB 1 ext3 home 6000 MB 17 ext3 usr 6000 MB 15 ext3 opt 10000 MB 26 ext3 var 10000 MB 26 ext3 swap 2048 MB 2048 MB swap tmp 3000 MB 8
39. ovide e Project Management An Integrated Management project person will work with the customer to access configuration and customization requirements for any or all applications within the Avaya Integrated Management suite If custom work is required the evaluation will include a proposed statement of work and price Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third party implementation services e Training Basic training can be performed remotely using an interactive medium to display the applications and a conference bridge for audio On site training can be customized to meet the customer s needs Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application specific training Implementation Guidelines 19 June 2004 Implementation Services Product Packaging Training and Project Management is available for the following Integrated Management applications Avaya Site Administration Avaya Voice Announcement Manager Avaya Fault and Performance Manager Proxy Agent Communication Manager Native SNMP Agent Alarms Avaya MultiSite Administration Avaya VoIP Monitoring Manager Avaya Directory Enabled Management Avaya Terminal Configuration Avaya Network Management Console with VoIP System View Please contact the Product
40. ows 2000 server is supported Processor 2 0 GHz Pentium 4 1 3 GHz Pentium 4 is acceptable A maximum of two processors is supported Hard Drive 40 GB Memory 1 5 GB RAM Network Connectivity TCP IP 100 Mbit Network Card Modem 56K for remote access CD ROM Drive Required Needed for installation Extra Software Anti virus software pcAnywhere Required for Avaya support pcAnywhere is needed for remote access by Avaya Services Web Browser Internet Explorer 6 0 Needed for access to the Integrated Management Home Page and web based clients Implementation Guidelines June 2004 1 of 2 13 Application Environment Hardware and Software Components Table 3 Windows Server Requirements 2 of 2 Component Recommended Comments Network Management System HP OpenView 7 0 1 for Windows Optional HP OpenView 6 4 is also supported HP OpenView is not included on the Windows server CD Customers must purchase install and maintain HP OpenView Avaya Services does not support HP OpenView in any Integrated Management offer Java Runtime Environment 1 4 2 Needed to support web based applets and Java applications JRE is included on the Windows Server CD 2of2 1 Avaya Integrated Management requires a Microsoft Windows 2003 Standard or Enterprise edition or a Microsoft 2000 server operating system on a high end des
41. pany Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme 4 la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations def
42. port Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party to ti Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft
43. provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety Requirements for Customer Equipment ACA Tec
44. stration User ID and Password on managed voice and messaging systems Administration of server IP addresses on voice systems where required NIONINITSN Avaya Integrated Management Application Installation and Configuration Avaya Site Administration Avaya Voice Announcement Manager Avaya VoIP Monitoring Manager Avaya Network Manager Avaya SMON Manager Avaya ATM WAN Survivable Processor Manager SININININIS Avaya Directory Enabled Management Avaya Fault and Performance Manager Avaya MultiSite Administration Avaya Proxy Agent Avaya Terminal Configuration NINN NEES Avaya Integrated Management integration with NMS Avaya Network Manager Avaya Fault and Performance Manager NIS System Verification and Acceptance Verify proper operation of Avaya Integrated Management applications Customer acceptance 2of2 Implementation Guidelines June 2004 Installation of Red Hat Linux B Installation of Red Hat Linux This appendix specifies the options that you must select during the installation of Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 to support Avaya Fault and Performance Manager Avaya Proxy Agent and Avaya MultiSite Administration NOTE Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 is required for new installations Red Hat Enterprise Linux ES 2 1 is supported
45. te control access to the customer servers The remote RNIS Implementation Engineer s is in telephone contact with the designated customer representative as necessary during the implementation process The customer representative assists with the implementation to verify server readiness system powered on and OS booted verify availability of remote connectivity to the customer server s and managed devices e g voice systems and place product CDs into the server CD drive as directed by the remote engineer Once these activities have been completed the customer representative is not required to assist with configuration and customization of the application software For customers in the U S Onsite Installation is available for an additional charge When requested a field technician is dispatched to the customer site and replaces the customer representative to act as the hands of the remote RNIS Implementation Engineer in performing the implementation The on site technician verifies server readiness system powered on and OS booted verifies availability of remote connectivity to the customer server s and managed devices e g voice systems and places product CDs into the server CD drive as directed by the remote engineer Once these activities have been completed the technician leaves the customer site while the remote RNIS Implementation Engineer completes configuration and customization of the application software Implementation Guidelin
46. ted Management Implementations RNIS Service Request Documentation Implementation Request Form Configuration Request Form Avaya and Customer Responsibilities Specific Implementation Tasks Remote Connectivity Computing Platform Implementation Guidelines June 2004 23 23 23 24 24 29 25 26 Contents Contents IP Connectivity 26 Application Installation and Configuration 27 Implementation Verification 27 Avaya Fault and Performance Manager and Avaya Proxy Agent 27 Avaya MultiSite Administration 28 Avaya Directory Enabled Management and Avaya Terminal Configuration 28 Avaya SMON Manager 28 Avaya VolP Monitoring Manager 29 Avaya Site Administration 29 Avaya ATM WAN Survivable Processor Manager 30 Avaya Voice Announcement Manager 30 A Overview of Responsibilities 31 B Installation of Red Hat Linux 33 e Installing Red Hat Enterprise Linux ES 3 0 or Red Hat Enterprise Linux AS 3 0 34 e Installing Additional Software 35 e Determining whether RPM Files are already Installed 36 e Installing RPM Files 36 Index 37 6 Implementation Guidelines June 2004 Preface Purpose Preface Purpose This document provides the customer with an overall strategy for implementation of Avaya Integrated Management applications It describes the roles and responsibilities of the customer and Avaya Services in the implementation of the applications This document addresses e Pre implementation requirements of the network management computing
47. tion Manager Avaya Software Update Manager Avaya SMON Manager Avaya Address Manager Avaya VLAN Manager Avaya QoS Manager SININNSIS Avaya VoIP Monitoring Manager Avaya Device Managers S Avaya ATM WAN Survivable Processor Manager SOIN NINININININININIS Avaya Site Administration Avaya Voice Announcement Manager Avaya Directory Enabled Management Avaya Terminal Configuration NIS Implementation Guidelines June 2004 Hardware and Software Components Application Environment Hardware and Software Components The customer is responsible to provide the hardware platform operating system software and network used to host the Avaya Integrated Management applications The minimum hardware and software requirements needed to support the Avaya Integrated Management applications are provided in the following tables e Table 3 Windows Server Requirements on page 13 e Table 4 Red Hat Enterprise Linux Server Requirements on page 14 e Table 5 Solaris Server Requirements on page 15 e Table 6 Windows Client PC Requirements on page 15 Use of machines that are below the recommended configurations may result in poor performance Table 3 Windows Server Requirements 1 of 2 Component Recommended Comments Operating System Microsoft Windows 2003 Standard Edition or Enterprise Edition server Microsoft Wind
48. to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service unit O04DU9 DN 6 0Y RJ48C For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 021S5 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone network
49. tration Perform the following tasks Verify successful installation by launching from START menu and Avaya Integrated Management Home Page For upgrades from an existing version of Avaya Site Administration verify that all customer settings remain in place Implementation Guidelines 29 June 2004 Implementation Services Specific Implementation Tasks Avaya ATM WAN Survivable Processor Manager Perform the following tasks e Configure ATM WAN Survivable Processor Manager to connect to the PPN and verify connection Once connected ATM WAN Survivable Processor Manager retrieves WSP s name s e Configure connectivity information for each WSP and verify e Configure e mail notification feature if desired by customer e Configure scheduled WSP updates to run as desired by customer Avaya Voice Announcement Manager Perform the following tasks e Verify successful installation by launching from START menu and Avaya Integrated Management Home Page e Configure at least one voice system in Avaya Voice Announcement Manager and verify IP connectivity to the voice system and Avaya Voice Announcement Manager board 30 Implementation Guidelines June 2004 Overview of Responsibilities A Overview of Responsibilities Table 7 provides an overview of customer and Avaya responsibilities Table 7 Customer and Avaya Responsibilities 1 of 2 Task Customer Avaya 1 Software Hardware Procurement a Platform and So
50. ts a self installation and requires assistance with the installation or configuration of an Avaya Integrated Management application they should contact the RNIS tier 2 technical support team at 1 800 237 0016 prompt 4 Note that charges may apply for RNIS implementation assistance Avaya s Technical Services Organization TSO provides warranty and maintenance services for an application only after that application has been properly installed and configured An application is considered properly installed when the implementation verification tasks defined in Implementation Verification on page 27 have been successfully completed Warranty and maintenance support is available at 1 800 237 0016 extension 73368 or follow the prompts for Avaya Integrated Management Overview of Avaya Implementation Services Avaya implementation services are available for individual or small groups of applications included in Avaya Integrated Management Due to installation and configuration complexities it is strongly recommended that Avaya Services implement Avaya MultiSite Administration Avaya Proxy Agent Avaya Fault and Performance Manager and Avaya Directory Enabled Management The customer may choose to implement the remaining applications or have Avaya Services perform these implementations Basic implementation can be performed remotely using remote access technology e g dial up modem to enable the RNIS Implementation Engineer s to have remo
51. ux based applications is to be implemented e Avaya Fault and Performance Manager e Avaya Proxy Agent e Avaya MultiSite Administration The Windows CRF must be submitted when one or more of the following Windows based applications is to be implemented e Avaya Directory Enabled Management with Avaya Terminal Configuration e Avaya ATM WAN Survivable Processor Manager e Avaya VoIP Monitoring Manager e Avaya Network Management Console Avaya and Customer Responsibilities 24 Table 7 Customer and Avaya Responsibilities on page 31 summarizes the responsibilities of the customer and Avaya RNIS for implementation of Avaya Integrated Management applications NOTE All customer requirements must be completed prior to the scheduled start date of implementation For a complete list of customer responsibilities please contact the RNIS Data Help Desk For all RNIS service orders the customer is responsible to e Identify a principal contact for this work e Schedule a time with RNIS for the implementation e Complete and submit the Implementation Request Form IRF and Configuration Request Forms CRFs For remote implementation the customer must make available an on site contact to assist during installation For on site installations or implementations the customer must provide Avaya personnel with access to appropriate facilities and computer systems NOTE If required documentation is not provided to the RNIS Implementation E
52. ya Integrated Management software to meet customer requirements Based on information on the customer s Implementation Request Form and Configuration Request Form s submitted with the order and direct communications with the customer technical contact the RNIS Implementation Engineer creates an Installation Specification This document provides technical information to guide the implementation and is available to Avaya technical services teams that provide maintenance support for the applications Implementation Request Form The Implementation Request Form IRF provides RNIS with basic customer contact and site information including e Order and contact information e Product and services requested e Application description e General network information Implementation Guidelines 23 June 2004 Implementation Services Avaya and Customer Responsibilities Configuration Request Form In addition to the IRF a Configuration Request Form CRF must be completed for key Avaya Integrated Management applications to be installed The CRF contains information that describes the customer requirements for the implementation of the specific application for example e Information on each voice system or data device to be configured e Customer directory schema for Directory Enabled Management e Filters for forwarding of alarms for Avaya Fault and Performance Manager The Linux CRF must be submitted when one or more of the following Lin

Avaya Integrated Management Release 2.1 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents