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Avaya B5800 User's Manual

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1. Record Message The Record Message feature is used to record announcements that are used when callers to a hunt group are queued 91N To record an Announcement 1 for a hunt group 92N To record an Announcement 2 for a hunt group Short code features Additional short codes can be added as required using the short code features listed below For more information about short codes refer to the IP Office Manager on line help and user document Voicemail Collect This short code feature can be used to create short codes for collecting or leaving messages The exact action is set by the use of either or in the telephone number For example Main indicates collection of messages in the mailbox called Main Main indicates that a user wants to leave a message in the mailbox called Main Note that the quotation marks are required and the name must match the user or hunt group whose mailbox is being accessed For example Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 59 Miscellaneous 60 Field Contains Code 99 Feature Voicemail Collect Telephone Number Main Line Group Id 0 Question mark Using just in the Telephone Number without quote marks and without a mailbox name allows remote access The user would be prompted to enter the mailbox number and then the mailbox access code if set Voicemail On Voicemail Off These
2. 50 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com 8 Configuring Park and Page for an auto attendant Create an auto attendant and select the key that the caller should use See Creating an auto attendant on page 44 for more information a Setthe Action to Normal Transfer b Inthe Destination drop down box type the short code Following the example shown in step 6 type 99 9 Click OK Select File Save Configuration to save the changes back to the system External callers to the auto attendant who select the right option are asked to enter the mailbox number and then the mailbox access code If entered correctly they can collect messages Configuring Park and Page for an auto attendant Before you begin This procedure provides the steps required to configure Park and Page for an auto attendant To create an auto attendant for the B5800 Branch Gateway system see Creating an auto attendant on page 44 Park and Page requires a licensed voicemail port Procedure 1 o ON OOUR CQ Iw eo From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 In the left navigation pane click Auto Attendant Sele
3. B5800 Branch Gateway June 2012 Comments infodev avaya com Hunt group mailbox access 8 Repeats steps 3 through 7 for any other hunt groups for which the user requires message waiting indication 9 Select File Save Configuration to merge the changes back to the system Hunt group mailbox access By default no user has access to a hunt group mailbox until specifically configured for such access Hunt group mailboxes can be accessed using the following methods Message Waiting Indication access Short code and button access Remote access Message Waiting Indication access methods Users who have been assigned hunt group message waiting indication are also given methods to access the hunt group mailbox The method depends on what type of telephone or software the user has Avaya 4400 Series telephone users DS display phone users on telephone models with a MENU key also gain access once they have been configured for hunt group message waiting The hunt group name is then displayed when the user presses MENU Msgs or Voice For more information see the telephone user guide Voicemail ringback If a user has voicemail ringback enabled ringback will occur for new group messages as well as new personal messages Ringback for personal messages takes place before any ringback for new group messages Visual Voice If Visual Voice is available the user will see the name of the hunt group listed The number of new calls
4. S server requirements Short codes SMTP fields Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway M w 8 Co 46 PEU 46 13 scat iw EEA A 13 inaia 138 ms 55 16 23 47 XX 47 June 2012 61 Software installation eeeene 15 Standalone Voice Mail overview s 7 Supported languages ssesssseseeenne 8 T Transferring a call using a programmed bBultton 49 Transferring calls to an auto attendant 48 U User mailbox configuration seeseeseesssss 23 62 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway V VICIBOS cc vsnciicaresteavaundaactateatantoad S E ENDE T3 Avaya Mentor sesssseeeeen 13 Visual VOICE riis eorr a n 57 58 Configuring Button ssseeeee 57 Configuring MESSAGES Button 58 Voicemail Email seeeeeeeesseeeeeneeeee 23 Voicemail reception seeeesssseeeneeeene 2a June 2012
5. announcements configured for hunt groups to be used effectively the hunt group s Voicemail Answer Time must be extended or Voicemail On must be unselected For announcements configured for users to be used effectively the user s No Answer Time must be extended or Voicemail On must be unselected Configuring announcements Procedure 1 Open IP Office Manager and receive the B5800 Branch Gateway configuration 40 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Announcements 2 In the left navigation pane do one of the following To configure an announcement for a user click User To configure an announcement for a hunt group click Hunt Group 3 Click the Announcements tab 4 Set the fields to the appropriate values See Announcements tab field descriptions on page 30 for more information 5 Click OK to save the changes 6 Select File gt Save Configuration to merge the changes back to the system Announcement recordings There are no default queue announcements for user and hunt groups The maximum length for announcements is set according to the number of seconds configured in the Maximum Record Time field provided in the System Voicemail tab The maximum value that can be configured in the Maximum Record Time field is 180 seconds There are two default short codes that enable you to record announcements On existing and upgraded systems these or
6. are shown in brackets next to the hunt group name Short code and button access A short code can be created for hunt group mailbox access as shown in the following table This can be a system wide or user specific short code For information about setting up short codes see the IP Office Manager on line help or user guide Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 39 Hunt group mailbox configuration Field Contains Code 99 Feature Voicemail Collect Telephone Number Sales Line Group Id 0 The Voicemail Collect feature and hunt group mailbox name can also be assigned to a user s programmable button Remote access The standard methods for remote mailbox access apply to users or to hunt groups See Remote mailbox access on page 55 for more information Announcements Announcements are played to callers waiting to be answered This includes callers being presented to hunt group members for example ringing and callers queued for presentation If no voicemail channel is available for an announcement the announcement is not played Calls can be answered during the announcement e If a call is rerouted to a hunt group s Night Service Group or Out of Service Fallback Group the announcements of the new group are applied If a call overflows the announcements of the original group are still applied not those of the overflow group For
7. default administrator password used to access the Standalone Voice Mail server and then select OK This password is not normally used during B5800 Branch Gateway configuration and maintenance However ensure that you make a note of the root password you enter here 20 In the Installation to begin dialog box select OK Note This is the last stage at which you can select Back to amend selections or to exit the installation The installer begins formatting the hard disk and erasing any existing data and applications Once the hard disk is formatted the install image containing the files to be installed is copied to the formatted hard disk The operating system files selected applications and standard management applications used to manage the installed applications are installed 21 Once the installation is complete remove the IP Office Server Application DVD from the server PC 22 In the Complete dialog box select Reboot After the server successfully reboots the IP address of the B5800 Branch Gateway is displayed Make a note of the IP address especially if the server is configured to obtain its address by DHCP Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 19 Software installation Configuring Standalone Voice Mail Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit IP Office Manager will be launched on your PC For more infor
8. for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Contents Chapter 1 Standalone Voice Mail overview eeeeeee eese ener 7 ule Teal Uf eoo esiste cad RE UREDAQUEE Gti Oa O 7 IE REL ESOS uoce E ka Kepoagdt nd Pd ne oci O aun dn eden d dtt d npo eS 8 ls re TSU Ete ERES EIS LESSER 9 BI poe e E LE 10 Iam dn POE TOES Gi edid cepa eosdolasu Eo Orr adag col une Ru co unde uidi ug P EDU USC uc ada 10 Standalone Voice Mail auto attendant with central voicemail system configured 11 ee ae e dete NER MO 11 Editing a B5800 Branch Gateway system configuration from System Managger 12 Pee aed Te OCOS colui metti eain Ete aA 13 Related RUAN NS c 13 B CN sj e 13 Chapter 2 Soltware Inst BEDEL a ias endds dudaw ad deba ER PK ERERERFECUDN CU EE FED MEDE pL ME CRIME KIM EVE DRM CRM EUR 15 A OE E APAA A tas idbr d bon upon nec dcl pee aaa sass adonde estt up 15 Hewalred TPT ATARI ie obit ei Pide eH n aeioc et eu b be pes ERE Pese it wens Sedan ee upn QUE eU sd n E QUIM A 16 Installing the Standalone Voice Mall SOTWOFB iuire erae cree ta sei CE E ities nates 16 Gonigunng Standalone Velee MM a uesuiscend enini uaa ene bona a Gia ct abt se i tad ERU ES A 20 Chapter 3 User mailbox configuration eeeeeeeeeee eee eeeeeeeeeene nennen nennen nnn 23 Chan
9. how long after playing the prompts the Auto Attendant should wait for a valid key press If exceeded the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected Enable Local Recording Default On When off use of short codes to record auto attendant prompts is blocked The short codes can still be used to playback the greetings Direct Dial By Number Default Off This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action f selected the key press for the action is included in any following digits dialed by the caller for extension matching For example if 2 is set in the actions to Dial by Number a caller can dial 201 for extension 201 If not selected the key press for the action is not included in any following digits dialed by the caller for extension matching For example if 2 is set in the actions to Dial by Number a caller must dial 2 and then 201 for extension 201 Dial by Name Match Order Default First Name Last Name Determines the name order used for the Dial by Name function The options are First then Last or Last then First AA Number This number is assigned by the B5800 Branch Gateway and cannot be changed It is used in conjunction with short codes to access the auto attendant service or to record auto attendant greetings Morning Afternoon
10. leaving a message Do one of the following a To configure Park and Page for this DTMF breakout select Park amp Page and then do the following i In the Paging Number drop down box select the appropriate hunt group or user extension ii In the Retries field use the up and down arrows to set the number of times to repeat the page 20 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com 11 12 13 14 15 16 Configuring Standalone Voice Mail iii In the Retry timeout field use the up and down arrows to set the amount of time to elapse before the page is repeated The time is set in 15 second increments b Toconfigure Centrex Transfer for this DTMF breakout select Centrex Transfer and then enter the transfer number in the Transfer Number field c To configure an extension number for this DTMF breakout select the appropriate extension number from the Reception Breakout DTMF 0 drop down box For the Breakout DTMF 2 drop down box repeat step 10 For the Breakout DTMF 3 drop down box repeat step 10 In the SIP Name field enter the appropriate name In the SIP Display Name Alias field enter the appropriate name In the Contact field enter the appropriate name Configure the Anonymous check box as appropriate This feature is enabled when this check box is selected Note For more information about the fields in the SIP Settings section se
11. option greeting respectively These system short codes use a telephone number in the form of AA N Y where Nis the auto attendant number that is dialed and Y is 1 2 3 or 4 for the morning afternoon evening or menu option greeting To support the Park and Page feature the short codes 800XX 801XX 809XX 850XX and 851XX are automatically created to record Page prompts These short codes use a telephone number in the form of AA N Y where N is the auto attendant number that is dialed and Y is from 00 to 11 for the key programmed for Park and Page Dial By Name The Dial By Name feature can be selected as an auto attendant option Callers selecting this option are asked to dial the name they require and then press The recording name prompts of matching users are then used to allow the caller to make their selection The name order First then last or Last then First is set through the Dial by Name Match Order setting in the auto attendant on the Auto Attendant tab The name used for matching is taken from the user s configuration within the B5800 Branch Gateway configuration The Full Name is used if set otherwise the Name is used Users are excluded from Dial By Name if they 52 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Dial By Name Are marked as Ex Directory User User in the B5800 Branch Gateway configuration Do nothave a recorded mail
12. similar short codes need to be added manually The default short codes are 91N N 1 Record Message Used to record an announcement 1 For example to record announcement 1 for a hunt group on extension 300 dial 91300 and follow the instructions to record the new announcement 92N N 2 Record Message Used to record an announcement 2 For example to record announcement 2 for a hunt group on extension 300 dial 92300 and follow the instructions to record the announcement Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 41 Hunt group mailbox configuration 42 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Chapter 5 Auto attendant configuration In addition to basic voicemail operation Standalone Voice Mail supports auto attendant services Up to 40 auto attendants are supported Each auto attendant consists of Actions Each of the normal DTMF dialing keys and 0 to 9 can be assigned to an action Callers can dial through prompts that is press an action key while listening to the greeting prompts You can also assign an action to the Fax key If a transfer action is set on detecting fax tone the auto attendant routes the call to the fax transfer destination as specified using the Transfer action e Centrex transfer A feature provided by some line providers on external analog lines It allows the reci
13. two features switch the diversion of calls to the user mailbox on off No telephone number is required for either of these features Voicemail Ringback On Off These two features switch new message ringback notification on off No telephone number is required for either of these features Auto Attendant This feature is used for the recording of auto attendant prompts and greetings Normally the short codes for this are created automatically However they can be deleted and reassigned as required Record Message Allows the recording of announcement messages for users and hunt groups Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Index A ACCESS COGO i reri qe sun bee ier Ra bd c E ea bee 23 Announcements ssesssseeeeeeeenenee 23 29 40 Announcements fields c ccccesseeeeaneeeeeeaneeeeeees 30 Auto attendant ssis nisn 47 Auto attendant button ccccececceeeee eee eeeeeeeeeeeeeeees 48 Auto attendant configuration eeessuusuuse 43 Auto attendant fields ccccceceececeeceseseeeeneaeeeseeeneaees 45 Avaya Mentor videos sssse 13 B Breakout numbers sseseesessssseeseennne 23 Button configuring esee 56 Button programming tab fields 57 C Changing a user s voicemail configuration 24 Co
14. 0 Branch Gateway Some servers only relay messages from recognized full addresses or addresses in the same domain Server Requires If the server requires a user account to receive and send Authentication emails enter the details of an account configured on that server for use by the B5800 Branch Gateway Use Challenge Response If SMTP uses CRAM MDB5 this option should be Authentication CRAM MD5 selected Announcements Announcements are played to callers waiting to be answered This includes callers being presented to hunt group members for example ringing and callers queued for presentation If no voicemail channel is available for an announcement the announcement is not played Calls can be answered during the announcement e f a call is rerouted to a hunt group s Night Service Group or Out of Service Fallback Group the announcements of the new group are applied If a call overflows the announcements of the original group are still applied not those of the overflow group Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 29 User mailbox configuration For announcements configured for hunt groups to be used effectively the hunt group s Voicemail Answer Time must be extended or Voicemail On must be unselected For announcements configured for users to be used effectively the user s No Answer Time must be extended or Voicemail On must be unselected Confi
15. 6 for more information 6 Click OK to save the changes 7 Repeat steps 3 through 6 for each hunt group as appropriate 8 Select File gt Save Configuration to merge the changes back to the system Voicemail tab field descriptions Name Description Voicemail Code Default Blank Range 0 no code to 15 digits This field can be used to set a mailbox access code That code must then be entered by anyone attempting to retrieve messages from the mailbox If remote access is attempted to a mailbox that has no voicemail code set the prompt Remote access is not configured on this mailbox is played The mailbox user can change the code by dialing 04 after having entered the mailbox Some rules apply to the voicemail code when the minimum password length is set to a value other than none The voicemail code cannot be the same as the extension number the same as the previous one consecutive digits a single repeated digit a code with fewer digits than the minimum password length Voicemail On Default On When on calls to the hunt group s number will divert to voicemail if all available group members are 36 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Configuring a group mailbox Name Description busy or do not answer within the group s set allocated answer interval Note that selecting Off does not disable use of
16. AVAYA Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway Release 6 2 18 604088 Issue 1 June 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentati
17. AYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a 2 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s Lic
18. Default Off This setting is not used for Standalone Voice Mail Configuring Message Waiting Indication About this task Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Gateway is centrally managed by System Manager you must disable the System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 By default no message waiting indication is sent to any user for a hunt group mailbox The following task shows how to give a user message waiting indication from a hunt group s mailbox The method of indication will depend on the type of telephone the user has Procedure 1 Open IP Office Manager and receive the B5800 Branch Gateway configuration In the left navigation pane click User Select the individual user who requires hunt group message waiting indication Click the Source Numbers tab Click Add In the Source Number field enter H followed by the name of the hunt group For example for the hunt group Main enter HMain 7 Click OK ona A CO N 38 Implementing Standalone Voice Mail for the Avaya
19. Evening Each auto attendant can consist of three distinct time Menu Options periods defined by associated time profiles A greeting can be recorded for each period The appropriate greeting is played to callers and followed by the Menu Options greeting which should list the available actions Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 45 Auto attendant configuration Name Description Time Profile The time profile that defines each period of auto attendant operation When there are overlaps or gaps between time profiles precedence is given in the order morning afternoon and then evening Recording Name Default Blank Range Up to 31 characters This field appears next to the short code used for manually recording auto attendant prompts It is only used if using pre recorded wav files as greetings rather than manually recording greetings using the indicated short codes Note Standalone Voice Mail does not support using pre recorded wav files as greetings Short code These fields indicate the system short codes automatically created to allow recording of the time profile greeting Prompt recordings When a new auto attendant is created a number of short codes are automatically added to the system short codes table The short codes allow the recording of the various auto attendant prompts The appropriate number to dial is indicated against each gr
20. Page for a voicemail mailbox on page 32 Configuring Park and Page for an auto attendant on page 51 Standalone Voice Mail auto attendant with central voicemail system configured The B5800 Branch Gateway system can be configured to use Avaya Aura Messaging Modular Messaging over SIP or CallPilot as its voicemail server When any of these are used as the central voicemail system at each branch you have the option to still use Standalone Voice Mail for auto attendant operation and for announcements to waiting calls Note that for this configuration Embedded Voicemail licenses are still required For more information see the following documents e Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Implementing the B5800 Branch Gateway for a Communication Server 1000 Configuration document number 03 604053 Management The primary method for configuring and managing the branches in a B5800 Branch Gateway system is centrally using Avaya Aura System Manager R6 2 Avaya Aura System Manager is a central management system that delivers a set of shared management services and a common console for different components of the Avaya Aura solution System Manager provides a single access interface to administer multiple branch locations and multiple distributed B5800 Branch Gateway users System Manager also launches IP Office Manager in the appropriate mode where you can remotely administer individu
21. al B5800 Branch Gateways Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 11 Standalone Voice Mail overview For more information about managing B5800 Branch Gateway systems see Implementing the Avaya B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 To launch IP Office Manager from System Manager to edit a B5800 Branch Gateway system configuration including configuring Standalone Voice Mail for a branch see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 Editing a B5800 Branch Gateway system configuration from System Manager 12 Before you begin Confirm that Avaya Aura System Manager has been set up to launch IP Office Manager For more information see Implementing the Avaya B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 About this task Use this procedure to launch IP Office Manager from System Manager to configure Embedded Voicemail for a B5800 Branch Gateway system Procedure 1 From the System Manager console under Elements select B5800 Branch Gateway 2 In the left navigation pane click System Configuration 3 On the B5800 Branch Gateway System Configuration page select the B5800 Branch Gateway device whose system configuration you want to edit 4 Click Edit The IP Office Manager application is launched Implementing Standalone Voice Mail for the Avaya B5800 Branc
22. anamo AU eerie mE 44 Avio Atendan tab field Debs DOS iue bites esaet ated Ett era ell Goins EE EN Ran da 45 iced vieler c 46 Routing incom calls Tu an anto atenda edid iex secare ik ra tc nap d ada Ra Cu OR d ne cud 47 About transiering calls to an auto atendan essiri nrrainn odindi anaa Nia 48 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 5 Programmed DUNONG m 48 SRON COE aa phic EA E TE EATE H 49 Using ari auto attendant t0 ACCOSS vaicemall NE 50 Configuring Park and Page for an aite attendat uie reta aera he sas c Rr docct cc ana aa 51 Iun ano Page propt AO CNN cats vic acca Por QUE Oo etu p Pros bi Lar ber ok dU DOO d cut rs QU Gode eER Pru DUCOE bo DH OL OODD ERE Me dU Den PP rOMDU TUR 52 BUCDBSI al T ERE TT LLLI DD eee renner prrerr E E Terrence tree rr rere 52 iro dr n 1 55 uicsubile rq er l meet 55 Mess rebel gel EUN QE 56 Bitton gres rie npo Elenco ei icri mec EE 57 bI OR LIC eT PTT T 57 Conmigo a Yi gual vaire GUON e m 57 Creu he MES AGE DU ine E EENE E aod 58 Detail ERBIT Code anaana a e T 59 DIT SHOE ROO DEBES agr E A I AAE ERU PG N E E A O R E rap 59 jj A E E E E M 61 6 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Chapter 1 Standalone Voice Mail overview Standalone Voice Mail provides basic voice mail mailbox services for all users and hunt groups c
23. at this procedure for other users as required Select File Save Configuration to save the changes back to the system 56 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Button Programming tab field descriptions Button Programming tab field descriptions Name Description Voicemail Collect Allows access to a mailbox to collect or leave messages The mailbox and action are determined by the associated telephone number This takes the form Name for message collection and Name for leaving a message The Name variable must match the user or hunt group name set in the B5800 Branch Gateway configuration On suitable phones the DSS key displays VMCo 1 followed by the name Voicemail Off This option switches the diversion of calls to the user or group mailbox off Voicemail On This option switches the diversion of calls to the user or group mailbox on When programmed ona DSS key the action toggles so no separate Voicemail Off key is required On suitable phones the DSS key displays VMCol Voicemail Ringback Off This option switches new message ringback notification off Voicemail Ringback On This option switches new message ringback notification on When programmed on a DSS key the action toggles so that no separate Voicemail Ringback Off key is required On suitable phones the DSS key displays VMRB Visual Voice A user can b
24. auto attendant destination Use this procedure to create a short code for remote access Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Gateway is centrally managed by System Manager you must disable the System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Procedure 1 Open IP Office Manager and receive the B5800 Branch Gateway configuration 2 Do one of the following To create remote access for a user in the left navigation pane click User and then select the appropriate user To create remote access for a hunt group in the left navigation pane click Hunt Group and then select the appropriate hunt group 3 Click the Voicemail tab 4 Ensure that a Voicemail Code has been set Remote access cannot work without a voicemail code 5 In the left navigation pane right click Shortcode and select New 6 Create a short code as in the following example Field Contains Code 99 Feature Voicemail Collect Telephone Number Line Group Id 0 7 Click OK to add the new short code
25. boot order if the PC is supplied with an operating system already installed Other requirements The Linux server is intended to operate as a headless server that is without requiring any keyboard video and mouse KVM connections after initial installation All configuration and user access is done remotely from other PCs Required information The following information is required during the installation process Server settings to support IPv4 addressing IP address Prefix Netmask Gateway Primary DNS Secondary DNS Hostname A hostname helps simplify access to the server and the applications it provides rather than requiring users to use the IP address Timezone The timezone in which the server is located and whether the server should use UTC or local time Root Password This password is used for diagnostic access to the server Installing the Standalone Voice Mail software About this task Use this procedure to install the Linux operating system and the Standalone Voice Mail software on a Linux server The installation takes approximately 15 minutes If the Test CD DVD option is selected during the installation an additional 30 minutes is required to install the software Procedure 1 Insert the IP Office Server Application DVD into the DVD drive and reboot the PC 16 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Installi
26. box name prompt They can record their own name by dialing 05 after accessing their mailbox The Dial By Name feature assumes that a standard ITU lettered dialing pad is being used ABC DEF 1 2 3 GHI JKL MNO 4 5 6 uv WXYZ 7 8 9 JLo JL How Dial By Name works lt 1 The caller gets a prompt to dial the name they require and then press For example dialing 527 matches names starting with JAS for example Jason and KAR for example Karl Callers can also press to exit without making a selection 2 If no matches are found the caller is given the option to retry 3 If 10 or less matches are found the matching mailbox name greetings are played as part of a selection list For example Press 1 for Press 2 for Press 3 for etc 4 If more then 10 matches are found the caller is prompted to either press to hear the first 10 matches or to dial more characters to reduce the number of matches If they select to play the list after each set of 10 matches they can either make a selection or follow the prompts for other options Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 53 Auto attendant configuration 54 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Chapter 6 Miscellaneous Remote mailbox access Remote mailbox access is accessing a mailbox from any location
27. caller is internal The incoming call route Locale if set is used if caller is external 8 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Fallback languages f no user or incoming call route Locale is applicable the system Locale is used Ashort code Locale if set is used and overrides the options above if the call is routed to voicemail using the short code Fallback languages If a selected locale is not supported Standalone Voice Mail uses a fallback language If your voicemail configuration requires a locale that has not been downloaded to the B5800 Branch Gateway a warning message displays to indicate which locale is missing If you do not add the locales Manager will use the fallback languages listed in the table below Locale selected in Manager Fallback Languages Arabic ara eng enu Argentina ess esp eng enu Bahrain arh ara eng enu Belgium French frb fra gt frc gt eng Belgium Dutch nlb nid gt eng gt enu Brazilian Portuguese ptb pt gt eng gt enu Chile esl esm gt esp gt enu Chinese Cantonese zzh eng enu Chinese Madarin chs eng gt enu Colombia eso esm gt esp gt enu Danish dan eng enu Dutch nld eng enu Egypt are ara eng enu English UK eng enu English US enu en
28. cation Server DVD installation Server requirements Compatible servers O Important The compatibility of any particular server PC for the operating system cannot be guaranteed It is the installers responsibility to ensure that the server platform is compatible with CentOS 5 http www centos org A list of tested servers is available at https hardware redhat com The servers used by Avaya for product testing are HP ProLiant DL160 Dell Optiplex 780MT The following table lists the server requirements for the installation of Standalone Voice Mail only Minimum specification Processor One of the following Pentium 4 1 4 GHz Celeron any 1 7 GHz AMD any 1 4 GHz RAM Memory 256 MB Hard Disk Space free space 2 GB Note Add 1 MB per minute of message and prompt storage space as per your requirements Operating system The Application Server DVD installation installs its own operating system CentOS Linux replacing any existing operating system on the PC If an OS free PC cannot be obtained Linux based PCs are typically less expensive than equivalent Windows based PCs Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 15 Software installation Drives The server PC must be configurable to boot from a DVD or another external source in order to overwrite any existing operating system This may require access to the BIOS in order to change the
29. ccess code can be assigned to any mailbox This can be changed by the mailbox user or the system administrator For user mailboxes message waiting indication is provided to the user s B5800 Branch Gateway phone extension For hunt group mailboxes message waiting indication can be assigned to specified users Various dialing short codes can be used to control voicemail features and for actions such as collecting messages leaving messages and turning voicemail on and off See Default short codes on page 59 for more information Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 7 Standalone Voice Mail overview Supported languages Arabic ara Chinese Hong Kong Chinese Mandarin chs Danish dan Dutch nld English UK eng English US enu Finnish fin French fra French Canadian frc German deu Greek Hungarian Italian ita Korean kor Latin Spanish Norwegian nor Polish Portuguese ptg Portuguese Brazilian ptb Russian rus Spanish esp Swedish sve The B5800 Branch Gateway system Locale setting is used to determine the default language prompts used A Locale setting is set for the whole B5800 Branch Gateway system For individual users and incoming call routes the system locale can be overridden For calls to voicemail the locale used is determined as follows The user Locale if set is used if the
30. ct the auto attendant for which you want to configure Park and Page Click the Actions tab Click the key 1 to 9 or for which you want to configure Park and Page Click Edit In the Edit Action section in the Action drop down box select Park And Page In the Park ID field enter the park slot base number maximum is eight Inthe Paging Number drop down box select the extension or hunt group to which you want to configure Park And Page In the Retry Count box use the up and down arrows to select the number of page retries You can select up to 5 retries Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 51 Auto attendant configuration 11 In the Retry timeout field use the up and down arrows to set the amount of time to elapse before the page is repeated The time is set in 15 second increments 12 If you are using a pre recorded wav file as a greeting in the Recording Name drop down box select the appropriate file the wav file converted into a c11 file Note Standalone Voice Mail does not support using pre recorded wav files as greetings 13 Click OK 14 Select File Save Configuration Park and Page prompt recordings When you add an auto attendant four system short codes are automatically created The short codes 81XX 82XX 83XX and 84XX are automatically added for use with all auto attendants for the morning afternoon evening and menu
31. e System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 27 User mailbox configuration Voicemail email integration uses the B5800 Branch Gateway system s SMTP settings to send messages to the customer s email server That server then forwards those messages into the user email mailboxes Once enabled users can select to have an email alert about each new voicemail message or to have the voicemail message forwarded to their email mailbox In addition when listening to a message in their voicemail mailbox they can forward it to their email mailbox A Caution Any wav files sent across a network creates a high loading on the network and network servers A one minute message requires a 1MB wav file Procedure 1 Open IP Office Manager and receive the B5800 Branch Gateway configuration 2 In the left navigation pane click System 3 Click the SMTP tab 4 Complete the following fields to match the customer SMTP server IP Address Port Email From Address Server Requires Authentication See SMTP tab field descriptions on page 29 for more information In the l
32. e in several languages To select a different language select Change Language and select the appropriate language 6 Select Install Note The Advanced option can be used to adjust disk partitioning For example install and replace all partitions install and replace only Linux partitions or install into a new partition in any unallocated disk space If selected the menu for the partitioning options is displayed after the server applications are selected Use this option only if you are familiar with disk partitioning and the content of all existing partitions that you want to maintain have been backed up Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 17 Software installation 7 In the Install confirmation dialog box select Yes 8 In the Package Selection dialog box select OK 9 In the Configure Network Interface dialog box select Yes Note B5800 Branch Gateway supports only a single network interface 10 In the Network Configuration for ethO dialog box select Activate on boot and Enable IPv4 support Note IPv6 is not currently supported 11 In the IPv4 Configuration for ethO dialog box select Manual address configuration Note It is recommended that you use manual address configuration rather than DHCP 12 In the IP Address and Prefix Netmask fields enter the appropriate addresses Note Do not use a restricted address such as 127 0 0 1 13 Select OK 14 In
33. e provided a display menu to use for access to their mailbox The menu provides the user with options to listen to messages send messages and change their greetings and password Configuring a Visual Voice button About this task Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 57 Miscellaneous Gateway is centrally managed by System Manager you must disable the System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Note The Visual Voice feature is not available on all telephones It requires an Avaya telephone with a multi line more than two display Procedure Open IP Office Manager and receive the B5800 Branch Gateway configuration In the left navigation page click User Click the required user Click the Button Programming tab Click the button line that you want to change Right click in the Action field Select Emulation gt Visual Voice Click OK to save the button details for the selected u
34. e the IP Office Manager on line help Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 21 Software installation 22 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Chapter 3 User mailbox configuration Standalone Voice Mail creates a mailbox for each user on the B5800 Branch Gateway system Calls are routed to the mailbox whenever the user s extension is busy or does not answer within the users allocated No Answer Time This includes calls that are forwarded to another internal destination This chapter describes how to configure an individual user s mailbox by configuring the user settings in IP Office Manager User mailbox features include Message Waiting Indication If supported by the user s current telephone the user will receive message waiting indication whenever their mailbox contains new messages The type of message waiting indication will depend on the telephone Mailbox access The standard default short code 17 can be used to access an extension s associated user mailbox Other methods of mailbox access can be configured The MESSAGES button on phones which normally emulates 17 can be configured to access Visual Voice mode on phones that support Visual Voice This is done using the Messages Button Goes To Visual Voice System gt Voicemail option Ringback Standalone Voice Mail can be set to ring the user when
35. eceived in the voicemail mailbox that message is attached to an email and sent to the email address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication Like the Copy option there is no mailbox synchronization between the email and voicemail mailboxes Users can also select this mode by dialing 01 from their extension Alert If set to Alert each time a new voicemail message is received in the voicemail mailbox a simple email message is sent to the email address This is an email message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension DTMF Breakout When a caller is directed to voicemail to leave a message they can be given the option to be transferred to a different extension The mailbox greeting message needs to be recorded telling the caller the options available The extension numbers that they can be Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway Comments infodev avaya com June 2012 Configuring voicemail email integration Name Description transferred to are entered in the DTMF breakout fields described below System default values can be set for these numbers and are used unless a different number is set within these user settings These values can also be set using User Rights Rec
36. ed on this mailbox is played The mailbox user can change the code by dialing 04 after having entered the mailbox Some rules apply to the voicemail code when the minimum password length is set to a value other than none The voicemail code cannot be the same as the extension number the same as the previous one consecutive digits a single repeated digit a code with fewer digits than the minimum password length The user can change their voicemail code and access their mailbox from Visual Voice Voicemail On Default On When on calls to the hunt group s number will divert to voicemail if all available group members are busy or do not answer within the group s set allocated answer interval Note that selecting off does not disable use of the user s mailbox Messages can still be forward to their mailbox The mailbox can also still be accessed to collect messages Voicemail Help Default Off This setting is not used for Standalone Voice Mail Help can be accessed by dialing 4 after accessing the mailbox Voicemail Ringback Default Off When enabled and a new message has been received the voicemail server calls the user s extension to attempt to deliver the message each time the telephone is put down Voicemail will not ring the extension more than once every 30 seconds Voicemail Email Reading Default Off This setting is not used for Standalone Voice Mail Implementing S
37. eeting on the Auto Attendant tab in IP Office Manager The telephone number part takes the form AA Name x where Name is the name of the auto attendant service and x is 1 for the morning greeting 2 for the afternoon greeting 3 for the evening greeting and 4 for the menu options prompt The number can also take the form AA N x where Nis the auto attendant number and x is 1 for the morning greeting 2 for the afternoon greeting 3 for the evening greeting and 4 for the menu options prompt When using any of these short codes you hear the options 1 to hear the current prompt 2 to record a new prompt 8 to save the new prompt Short codes for recording Page prompts To support the Park and Page feature the short codes 800XX 801XX 809XX 850XX and 851XX are automatically created to record Page prompts These short codes use a telephone number in the form of AA N Y where Nis 46 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Routing incoming calls to an auto attendant the auto attendant number that is dialed and Y is from 00 to 11 for the key programmed for Park and Page Note To prevent abuse of these default short codes they can be deleted or changed They can also be removed from the system short codes section and rebuilt in the user short codes of a trusted user Alternately disabling the Enabling Local Recording option stops the use of shor
38. eft navigation pane click User Select the individual user Click the Voicemail tab In the Voicemail Email field enter the user s email address oO ON DO Oo Inthe Voicemail Email section click one of the following radio buttons to select the type of Voicemail Email function alerts for the user Off Don t send email alerts for new messages Users can select this themselves by dialing 03 Copy Send a copy of each new message received to the user s email address Users cannot select this mode themselves Forward Forward each new message received to the user s email address deleting the message from their mailbox Users can select this themselves by dialing 01 Alert Send an email alert for each new message received Users can select this themselves by dialing 02 10 Click OK to save the changes 28 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Announcements 11 Select File Save Configuration to merge the changes back to the system 12 If the SNMP configuration was changed restart the system SMTP tab field descriptions Name Description IP Address The IP address of the customer s SMTP server If not on the same subnet as the B5800 Branch Gateway LAN an IP route must also be added Port The SMTP listening port of the server The default is 25 Email From Address This is the address used by the B580
39. ense DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain sof
40. eption Breakout DTMF 0 The number to which a caller is transferred if they press 0 or 0 while listening to the mailbox greeting rather than leaving a message The caller can also press 0 or 0 after they listen to the greeting or while leaving a message Breakout numbers can also be used for Park and Page Breakout DTMF 2 The number to which a caller is transferred if they press 2 or 2 while listening to the mailbox greeting rather than leaving a message The caller can also press 2 or 2 after they listen to the greeting or while leaving a message Breakout numbers can also be used for Park and Page Breakout DTMF 3 The number to which a caller is transferred if they press 3 or 3 while listening to the mailbox greeting rather than leaving a message The caller can also press 3 or 3 after they listen to the greeting or while leaving a message Breakout numbers can also be used for Park and Page Configuring voicemail email integration Before you begin Obtain details of the customer s SMTP email server It may be necessary to configure a user account on that server in order for it to accept and relay emails from the B5800 Branch Gateway About this task Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Gateway is centrally managed by System Manager you must disable th
41. er announcements is not recommended in conjunction with forwarding and voicemail Voicemail Email A user can have notification of new messages sent to their email address The notification can be a simple alert to tell them they have a new message or the voicemail message Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 23 User mailbox configuration can be sent if required See Configuring voicemail email integration on page 27 for more information Changing a user s voicemail configuration About this task Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Gateway is centrally managed by System Manager you must disable the System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 A Caution Mailboxes are created based on each user s unique user name within the B5800 Branch Gateway configuration Changing a user name associates that user with a new mailbox If itis necessary to change a user name ensure that they have played and deleted all their messages first If a user name is changed wit
42. ever they have new messages in their mailbox This ringback is triggered after the completion of a call at the user s extension Ringback from a hunt group mailbox containing new messages may also occur if the user is configured to receive hunt group message waiting indication Voicemail on or off Sending calls to the user s mailbox can be switched off Note however that this does not stop other methods of leaving messages directly in the user s mailbox Access code An access code can be assigned to the mailbox Anyone accessing the mailbox must first enter this code before they can collect messages The access code can be reset by the user once they are in their mailbox Voicemail Reception and breakout numbers Setting a Voicemail Reception number for a user allows callers leaving a message in their mailbox to dial 0 or 0 to be transferred to that number If used this feature should be announced in the mailbox greeting prompt Two transfer numbers can also be entered The user can record a message stating that the caller can press 2 or 2 or 3 or 3 to transfer to the specified telephone numbers Breakout numbers can also be used for Park and Page Announcements Standalone Voice Mail allows announcements to calls waiting to be answered by users This is similar to the announcements provided for hunt groups with announcements being played to callers waiting to be answered Due to the overlap of various timeouts the use of us
43. g Finnish fin eng enu French fra frc gt eng gt enu French Canadian frc fra enu eng German deu eng enu Italian ita eng enu Korean kor eng enu Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 9 Standalone Voice Mail overview Locale selected in Manager Fallback Languages Kuwait ark ara eng enu Latin Spanish esm esp enu eng Morocco French arm fra gt frc gt eng Norwegian nor eng enu Oman aro ara gt eng gt enu Peru esr esm gt esp gt enu Polish pl eng gt enu gt Portuguese ptg ptb gt eng gt enu Qatar arq ara gt eng gt enu Russian rus eng gt enu gt Spanish esp esm gt eng gt enu Swedish sve eng gt enu Switzerland French frs eng Switzerland German des deu gt eng gt enu Switzerland Italian its ita gt eng gt enu Taiwan cht chs gt eng gt enu Venezuela esv esm gt esp gt enu Licensing The B5800 Branch Gateway Embedded Messaging Ports license is required to support Standalone Voice Mail Embedded Messaging Port licenses must be purchased with sufficient quantity to support the configured number of ports There is a maximum capacity of 40 voice mail ports For more information about licensing see mplemen
44. ging Users voicemail configurato ssnin neisi pucr ael nta sn Fn aaa ai ee XR BA ER ARRA 24 Voiremal tab teld destrio EE EE S 0 LT 25 Goniguning voicemail emal Me grato eaaa ma ada dbi ER Cae caesa d ls atr Fabia 27 SMI P iab ied oesenpidi me ET 29 EET Meer ES 29 GALA m an e SEE BEL e te Qu DI REIR EF Fore bb DOR E tate icai ite bun idi T 30 Announcements tab Tielg deschpUDIT8 sissscicseyvyvcx xvn pr Ga Y Y a AV p dx E ERE LUXR Y XR XE RARE Eo R ERES 30 ae reo Iie iMi je o occ cds coL ee E 31 Coniguing Park and Page for a voicemail Well eec eere eruat n n Ob aAA 32 Chapter 4 Hunt group mailbox configuration eeeeeeeeeeeeee eene 35 CONNAN a Goue ii cl Sem 35 Voremat Tay TESS CHOON M E OS 36 CORTICES Message Waning Indesign aeccocc sacr dais danersesctadaniececdancautsecaacnaaegandesebiweeintedsaeediteanne 38 AW ML CANOES OCIO BOIS Bid abis Fano E d Ara E A AE i aN neon delved Conan kc bo eua 39 Message Waiting Indicator access malftOU ceisisi eene reete ento anie repa qae hee oq node herba nne ele pua dne 39 ohori code and DUNS ACCESS a Doe ec eo Ha en ER d eb n eben ea Re e UC to ger dua gi boda 39 EE aa fale EET T 40 PAOURO 1r Be Peon PEE em Te rrr re 40 en TENS UP PSL INS UU ET aT 40 Ammouncomoni eco arcad ee cd and aa Ene vin a o CERA KR C Qu ERR es 41 Chapter 5 Auto attendant configuration eeeeeeeeeeeeeeeeeeeeeeeene nennt 43 micas
45. guring announcements Procedure 1 Open IP Office Manager and receive the B5800 Branch Gateway configuration 2 In the left navigation pane do one of the following To configure an announcement for a user click User To configure an announcement for a hunt group click Hunt Group 3 Click the Announcements tab 4 Set the fields to the appropriate values See Announcements tab field descriptions on page 30 for more information 5 Click OK to save the changes 6 Select File gt Save Configuration to merge the changes back to the system Announcements tab field descriptions Name Description Announcements On Default Off This setting enables or disables announcements Wait before 1st announcement Default 10 seconds Range 0 to 9999 seconds This setting sets the time delay from the calls presentation after which the first announcement should be played to the caller If Synchronize Calls is selected the actual wait may differ Post announcement tone Default Music on hold Following the first announcement you can select whether the caller should hear music on hold ringing silence until answered or hear another announcement 2nd Announcement Default On If selected a second announcement can be played to the caller if they have still not been answered 30 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Announceme
46. h Gateway June 2012 Comments infodev avaya com Related resources Related resources Related documents Ensure that you have read this document before starting the installation Additional documents you may need to consult are as follows IP Office Application Server Installation and Maintenance document number 15 601011 e Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Implementing the B5800 Branch Gateway for a Communication Server 1000 Configuration document number 03 604053 All documentation for B5800 Branch Gateway is available on the Avaya support web site http support avaya com Avaya Mentor videos Avaya Mentor is an Avaya run channel on YouTube that includes technical content on how to install configure and troubleshoot Avaya products Visit http www youtube com AvayaMentor and do one of the following Enter a key word or key words in the Search channel to search for a specific product or topic Click the name of a playlist to scroll through the posted videos Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 13 Standalone Voice Mail overview 14 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Chapter 2 Software installation The Standalone Voice Mail application is one of the Linux components installable as part of the IP Office Appli
47. hout clearing the original mailbox you must create a short code based on the old user name in order to access the old mailbox Use this task to change the voicemail configuration for an individual A lock symbol indicates that the setting can also be set and locked through user rights See the IP Office Manager on line help or user documentation for more information Procedure Open IP Office Manager and receive the B5800 Branch Gateway configuration In the left navigation pane click User Select the individual user whose voicemail configuration you want to change Click the Voicemail tab a fF c N gt Change the fields as appropriate See Voicemail tab field descriptions on page 25 for more information 6 Click OK to save the changes 7 Repeat steps 3 through 6 for each user as appropriate 8 Select File gt Save Configuration to merge the changes back to the system 24 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Changing a user s voicemail configuration Voicemail tab field descriptions Name Description Voicemail Code Default Blank Range 0 no code to 15 digits This field can be used to set a mailbox access code That code must then be entered by anyone attempting to retrieve messages from the mailbox If remote access is attempted to a mailbox that has no voicemail code set the prompt Remote access is not configur
48. however that this does not stop other methods of leaving messages directly in the mailbox Access code An access code can be assigned to the mailbox Anyone accessing the mailbox must first enter this code before they can collect messages The access code can be reset by the user once they are in the mailbox Configuring a group mailbox About this task A Caution Mailboxes are created based on the unique group name within the B5800 Branch Gateway configuration Changing a group name associates that group with a new mailbox If it is necessary to change a group name ensure that users have played and deleted all messages first If a group name is changed without clearing the original mailbox you must create a short code based on the old group name in order to access the old mailbox Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 35 Hunt group mailbox configuration Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 In the left navigation pane click Hunt Group Select the hunt group for which you want to create a mailbox Click the Voicemail tab a A WwW Im Change the fields as appropriate See Voicemail tab field descriptions on page 3
49. is used for callers in the auto attendant who Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 47 Auto attendant configuration do not make a valid key press within the auto attendant s Maximum Inactivity time Using time profiles you can add additional destination sets to use the auto attendant at certain times of day or to use different auto attendants at different times 7 Click OK 8 Select File Save Configuration to save the changes back to the system About transferring calls to an auto attendant Normally calls are directed to an auto attendant by an B5800 Branch Gateway incoming call route However it can also be useful to transfer calls received at an internal extension to an auto attendant You can transfer calls to an auto attendant using Programmed buttons SoftConsole e Short codes Programmed buttons Avaya telephones with programmable buttons can be programmed to access auto attendant services Creating an auto attendant button About this task Use this procedure to set up a programmed button so that a user can use the button to transfer calls to the auto attendant Procedure 1 From the B5800 Branch Gateway system configuration set the action of one of the user s programmable buttons to Dial 2 Set the associated telephone number to AA Name where Name matches the name of the auto attendant 48 Implementing Standalone Voice Mail for the Avaya B5800 Branch Ga
50. lbox configuration 34 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Chapter 4 Hunt group mailbox configuration Standalone Voice Mail creates a mailbox for each hunt group on the B5800 Branch Gateway system Calls are sent to the mailbox only when each available group member has been rung for the group s set ring time This chapter describes how to configure the group mailbox through the hunt group settings in IP Office Manager Hunt group mailbox features include Message Waiting Indication By default there is no message waiting indication to any user for hunt group messages Users must be configured individually For more information see Configuring Message Waiting Indication on page 38 Mailbox access By default there is no mailbox access to hunt group mailboxes to collect messages Users assigned hunt group message waiting indication may also gain access depending on their phone type Otherwise an access short code must be created for the hunt group For more information see Hunt group mailbox access on page 39 Ringback Standalone Voice Mail can be set to ring the user whenever they have new messages in a hunt group mailbox for which they receive message waiting indication This ringback is triggered after the completion of a call at the user s extension Voicemail on or off Sending calls to the group s mailbox can be switched off Note
51. mail address There is no mailbox synchronization between the email and voicemail mailboxes For example reading and deleting the email message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message Forward If set to Forward each time a new voicemail message is received in the voicemail mailbox that message is attached to an email and sent to the email address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication Like the Copy option there is no mailbox synchronization between the email and voicemail mailboxes Users can also select this mode by dialing 01 from their extension Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 37 Hunt group mailbox configuration Name Description Alert If set to Alert each time a new voicemail message is received in the voicemail mailbox a simple email message is sent to the email address This is an email message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension Voicemail Help Default Off This setting is not used for Standalone Voice Mail Help can be accessed by dialing 4 after accessing the mailbox Broadcast Default Off This setting is not used for Standalone Voice Mail UMS Web Services
52. mation see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 In the left navigation pane click System 3 Click the Voicemail tab 4 In the Voicemail Type drop down box select Standalone Voice Mail 10 Note Fields applicable to this mode of voicemail support are enabled If the field is not applicable the field is disabled Ifyou want the users to be presented with a display menu for access to their mailbox check the Messages Button Goes to Visual Voice check box For more information see the IP Office Manager on line help In the Voicemail IP Address field enter the IP address of the Linux server where Standalone Voice Mail is installed In the Minimum Password Length field use the up and down arrows to set the appropriate minimum password length In the Maximum Record Time field use the up and down arrows to set the maximum record time in seconds for recorded announcement prompts auto attendant prompts messages and voicemail greetings except Name recordings that have a maximum record time of 5 seconds In the VoiceMail ports field use the up and down arrows to set the number of voicemail ports This field must match the number of voicemail ports that are licensed for the system In the Reception Breakout DTMF 0 drop down box select the number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than
53. n arrows to set the number of times to repeat the page c Inthe Retry timeout field use the up and down arrows to set the amount of time to elapse before the page is repeated The time is set in 15 second increments 6 To configure Park and Page for the extension the caller is transferred to when the caller presses 2 in the Breakout DTMF 2 drop down box select Park and Page and then do the following a In the Paging Number drop down box select the appropriate hunt group or user extension b Inthe Retries field use the up and down arrows to set the number of times to repeat the page c Inthe Retry timeout field use the up and down arrows to set the amount of time to elapse before the page is repeated The time is set in 15 second increments 7 To configure Park and Page for the extension the caller is transferred to when the caller presses 3 in the Breakout DTMF 3 drop down box select Park and Page and then do the following a In the Paging Number drop down box select the appropriate hunt group or user extension b Inthe Retries field use the up and down arrows to set the number of times to repeat the page c Inthe Retry timeout field use the up and down arrows to set the amount of time to elapse before the page is repeated The time is set in 15 second increments 8 Click OK 9 Select File Save Configuration Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 33 User mai
54. n completed and can be restarted In addition when a caller has waited for the set wait period and the announcement is started any other callers waiting for the same announcement hear it even if they have not waited for the wait period Using this setting the maximum number of voicemail channels ever needed is one or two depending on the number of selected announcements Announcement recordings There are no default queue announcements for user and hunt groups The maximum length for announcements is set according to the number of seconds configured in the Maximum Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 31 User mailbox configuration Record Time field provided in the System Voicemail tab The maximum value that can be configured in the Maximum Record Time field is 180 seconds There are two default short codes that enable you to record announcements On existing and upgraded systems these or similar short codes need to be added manually The default short codes are 91N N 1 Record Message Used to record an announcement 1 For example to record announcement 1 for a hunt group on extension 300 dial 91300 and follow the instructions to record the new announcement 92N N 2 Record Message Used to record an announcement 2 For example to record announcement 2 for a hunt group on extension 300 dial 92300 and follow the instructions to record the announcemen
55. nfiguring announcements sussss 30 40 configuring Park and Page for a voicemail mailbox 32 configuring Park and Page for an auto attendant 51 configuring Standalone Voice Mail 20 Creating an auto attendant ssssssssss 44 D Dial By Name sssssssssneeee ener 52 E editing a B5800 Branch Gateway from System Manager 12 Embedded Voicemail auto attendant with central voicemail system configured 11 Embedded Voicemail mailbox features r4 F Fallback languages seenem 9 H Hunt group mailbox access ss 39 Incoming calls outing 2 2 es Installing the Standalone Voice Mail server software 16 L legal notices Licensing s Mailbox access Management Message Waiting Indication Configuring P Park and Page Park and Page prompt recordings Programmed Buttons PIOmptS serpens Recording R Recording Prompts Related documents related resources Avaya Mentor videos Remote Access Required information Ringback Routing eerie Incoming calls
56. ng the Standalone Voice Mail software Note If the PC does not boot from the DVD and instead starts an existing operating system that indicates that the boot order of the server PC needs to be changed Follow the PC manufacturer s instructions for accessing the PCs BIOS and setting it to boot from the DVD before booting from the hard disk If the server PC already has IP Office server applications installed the options to upgrade or perform a new installation are displayed Note that a new install will reformat the hard disk removing all existing files 2 In the Choose a Language dialog box select the appropriate language and then select OK Note Use the Tab key to move the selector forward the Alt Tab key to move the selector backwards and the Space bar to select the currently highlighted option 3 Inthe Keyboard Type dialog box select the appropriate type of keyboard and then select OK 4 In the CD Found dialog box choose one of the following If this is the first time this DVD is being used and you want to confirm the IP Office server application software has been copied and written correctly to the DVD before any changes are made to the server PC select OK Note Testing the DVD can take up to 30 minutes If this DVD has already been used successfully in other installations select Skip 5 Read the End User License Agreement and select I Accept Note The End User License Agreement is availabl
57. ns on page 45 for more information 4 Click the Actions tab to define the actions available to callers depending on which DTMF key they press Then do the following a To define the auto attendant action when the 0 key is pressed click the row that begins with 0 b Click Edit c Inthe Action drop down box select the appropriate action Note See the Manager on line help for a description of each action d Inthe Destination drop down box select the appropriate destination e Click OK f Repeat steps a through e for each key that requires a definition for this auto attendant 5 Click OK to save the auto attendant Short codes are automatically created for the auto attendant and the codes can be viewed in the Auto Attendant tab 6 Select File Save Configuration to save the changes back to the system 7 To record prompts for the auto attendant using the short codes created see Prompt recordings on page 46 44 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Creating an auto attendant Auto Attendant tab field descriptions Name Description Name Range Up to 15 characters This field sets the name for the auto attendant service External calls can be routed to the auto attendant by entering AA Name in the destination field of an Incoming Call Route Maximum Inactivity Default 2 8 seconds Range 1 to 20 seconds This field sets
58. nts Name Description Wait before 2nd announcement Default 20 seconds Range 0 to 9999 seconds This setting sets the wait between the first and the second announcement If Synchronize Calls is selected the actual wait may differ Repeat last announcement Default On If selected the last announcement played to the caller is repeated until the call is answered or the caller hangs up Wait before repeat Default 20 seconds Range 0 to 9999 seconds If Repeat last announcement is selected this setting is applied between each repeat of the last announcement If Synchronize Calls is selected this value is grayed out and set to match the Wait before 2nd announcement setting Synchronize calls Default Off This option can be used to restrict how many voicemail channels are required to provide the announcements Note This option is available only when configuring announcements for hunt groups It is not available when configuring announcements for users Off check box not checked Announcements are played individually for each call This requires a separate voicemail channel each time an announcement is played to each caller While this ensures accurate following of the wait settings selected it does not make efficient use of voicemail channels On check box checked If a required announcement is already being played to another caller subsequent callers wait until the announcement has bee
59. on provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AV
60. pient of a call to transfer the call to another external number The line provider performs the transfer and the line becomes free If this feature is not used transferring an external call to another external number occupies both an incoming line and outgoing line for the duration of the call Dial by name Callers can dial the name of the user they want to speak with A list of matching names is then played to them from which they can make a selection Dial by number Callers can dial the required extension number There is no prompt associated with the action If a prompt is required it is part of the menu prompt Unexpected results may occur if the dial plan is not a uniform length Hunt group and user extension numbers should all be the same length Normal transfer Transfers the caller to a specified number This is a supervised transfer that is if busy or unanswered the call will follow the settings of the target user or hunt group If the destination field is left blank callers can dial the extension number that they require however no prompts will be played Not Defined Take no action Park and Page The call is parked while the system sends a page to the designated extension or hunt group Replay greeting Repeat the menu greeting Transfer Callers are transferred to the selected destination This action is used with the Fax key so that when a fax tone is detected the call is transferred to the
61. rademark of Avaya Inc Aura is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds June 2012 Comments infodev avaya com The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support See the Avaya Support Web site http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support Web site http support avaya com scroll to the bottom of the page and select Contact Avaya Support Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 3 4 Implementing Standalone Voice Mail
62. reated on the B5800 Branch Gateway In addition to basic voice mail mailbox services Standalone Voice Mail provides auto attendant services It is installed on a separate Linux server and provides a maximum capacity of 40 voice mail ports The Linux server stores the prompts for the auto attendant operation and acts as the message store for Standalone Voice Mail messages Note The voice mail folders in Embedded File Manager contain information relevant to Embedded Voicemail only and have no impact on Standalone Voice Mail This document provides instructions to install the Standalone Voice Mail application and Linux operating system on a Linux server Also provided are instructions on how to configure user mailboxes hunt groups and auto attendants The installation requires minimal Linux knowledge No access to the Linux command line is used Mailbox features The B5800 Branch Gateway system automatically creates a Standalone Voice Mail mailbox for every user and hunt group in the B5800 Branch Gateway configuration For users the mailbox is automatically used to answer calls that ring unanswered for the user s configured No Answer Time The mailbox is also used in other situations where the B5800 Branch Gateway would have otherwise returned a busy tone for example when the user is set to Do Not Disturb For hunt groups the mailbox is used when a call has rung for the group s Voicemail Answer Time For security a voicemail a
63. ser Repeat this procedure for other users as required O O ON DOO fF C DY Select File Save Configuration to save the changes back to the system Configuring the MESSAGES button 58 About this task You can configure the MESSAGES button to activate Visual Voice rather than access the spoken voicemail prompts Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 2 In the left navigation pane click System 3 Click the Voicemail tab 4 Click the Messages Button Goes to Visual Voice check box to select this option Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Default short codes 5 Click OK 6 Select File gt Save Configuration to save the changes back to the system Default short codes The following default system short codes can be used with Standalone Voice Mail Feature Code Description Collect Messages 17 Users can access the mailbox associated with their extension Voicemail On Off 18 19 Switches the diverting of callers to the user s mailbox on or off Voicemail Ringback On Off 48 49 Switches new message ringback to the user on or off
64. specified extension Transfer to attendant Used to access one auto attendant from another Prompts Separate morning afternoon and evening out of hours greeting prompts can be recorded Which prompt is used is defined by associated time profiles The greeting prompt is followed by a menu options prompt This is used to inform the caller of the auto attendant options For more information see Prompt recordings on page 46 In situations where time profiles are absent overlap or conflict the order of precedence is given to time profiles assigned to Morning Afternoon and then Evening Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 43 Auto attendant configuration Creating an auto attendant About this task Note If you are going to use time profiles in the auto attendant the time profile has to be created before creating the auto attendant For more information see the IP Office Manager on line help Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 2 In the left navigation pane right click Auto Attendant and select New 3 In the Auto Attendant tab complete the fields as appropriate See Auto Attendant tab field descriptio
65. t Configuring Park and Page for a voicemail mailbox About this task This procedure provides the steps required to configure Park and Page for a subscriber s mailbox Park and Page requires a licensed voicemail port Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 2 In the left navigation pane click System 3 Click the Voicemail tab 4 Confirm that Standalone Voice Mail appears in the Voicemail Type drop down box Note If Avaya Aura Messaging or Modular Messaging over SIP appears in the Voicemail Type drop down box the DTMF Breakout section is disabled You cannot configure Park and Page for Avaya Aura Messaging or Modular Messaging over SIP subscriber mailboxes 5 To configure Park and Page for the extension the caller is transferred to when the caller presses 0 in the Reception Breakout DTMF 0 drop down box select Park and Page and then do the following a Inthe Paging Number drop down box select the appropriate hunt group or user extension 32 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Configuring Park and Page for a voicemail mailbox b Inthe Retries field use the up and dow
66. t codes to record the auto attendant greetings Using the Dial feature the short codes can be assigned to a programmable button This allows quick access and recording of any prompts that change frequently Routing incoming calls to an auto attendant About this task You can specify an auto attendant as a destination in the B5800 Branch Gateway Incoming Call Routes table Internal callers can access an auto attendant through a programmed DSS button Procedure 1 From the System Manager console select the B5800 Branch Gateway device and click Edit to edit the system configuration for the device IP Office Manager will be launched on your PC For more information see Editing a B5800 Branch Gateway system configuration from System Manager on page 12 2 In the left navigation pane click Incoming Call Route 3 Select the appropriate route 4 Click the Standard tab and confirm that the settings match the calls you expect to be routed to the auto attendant For more information see the IP Office Manager on line help 5 Click the Destination tab 6 In the Destination drop down box select the auto attendant The names of the configured auto attendants are shown prefixed with AA Standard Voice Recording Destinations TimeProfile Destination Fallback Extension Default value AA Example v FUSE In this example the Fallback Extension has also been set to route calls to a hunt group The Fallback Extension setting
67. tandalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 25 User mailbox configuration 26 Name Description UMS Web Services Default Off This setting is not used for Standalone Voice Mail Voicemail Email Default Blank No voicemail email features This field is used to set the user or group email address used for voicemail email operation When an address is entered additional Voicemail Email controls described below are selectable Voicemail Email Default Off If an email address is entered for the user or group the Off Copy Forward and Alert options become selectable These options control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message Off If set to Off none of the options below are used for automatic voicemail email Users can also select this mode by dialing 03 from their extension Copy If set to Copy each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an email and sent to the email address There is no mailbox synchronization between the email and voicemail mailboxes For example reading and deleting the email message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message Forward If set to Forward each time a new voicemail message is r
68. teway June 2012 Comments infodev avaya com About transferring calls to an auto attendant 3 Select File Save Configuration to save the changes back to the system Transferring a call using a programmed button Procedure 1 Place the call on hold 2 Press the button programmed for the auto attendant 3 Hang up the call at their extension A blind transfer of the held call to the auto attendant occurs Short codes The Auto Attendant short code feature can be used to connect to a particular auto attendant The Telephone Number field takes the form AA followed by the auto attendant service name Once a short code for a particular auto attendant has been created callers can be transferred Example In this example dialing 98 connects the user with the auto attendant named Example Field Contains Code 98 Feature Auto Attendant Telephone Number AA Example Line Group Id 0 Transferring calls using short codes Procedure 1 Press TRANSFER 2 Dial the auto attendant short code Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 49 Auto attendant configuration 3 Press TRANSFER again to complete the process Using an auto attendant to access voicemail About this task A useful function in auto attendants is to let callers access their own voicemail mailbox This can be achieved by first creating a short code and then using the short code as an
69. teway June 2012 55 Miscellaneous Configuring buttons About this task The same features used for Standalone Voice Mail short codes can also be assigned to telephone buttons Perform this task using IP Office Manager that is installed on a PC for the branch You cannot perform this task from Manager that is accessed from System Manager If the B5800 Branch Gateway is centrally managed by System Manager you must disable the System Manager administration feature for the branch by disabling Under SMGR Administration in Security Settings before you perform this task For more information see Disabling the System Manager administration feature for the branch in Implementing the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Procedure 1 In the left navigation pane click User oa A Oo Iv N Open IP Office Manager and receive the B5800 Branch Gateway configuration Click the required user Click the Button Programming tab Click the button line that you want to change Click Edit The Edit Button fields are shown at the bottom of the window Next to the Action field click the button 8 Select Advanced gt Voicemail to display the list of voicemail features 10 11 12 13 Configure the fields as appropriate See Button Programming tab field descriptions on page 57 for more information Repeat steps 4 through 9 for all the keys required Click OK Repe
70. that does not match the mailbox user s or hunt group s number That includes both internal and external access Remote access is possible only if the mailbox user or hunt group has a voicemail code set in the B5800 Branch Gateway configuration You can enable remote mailbox access using any of the following methods Direct from an incoming call route Using a short code Via an auto attendant Direct from an incoming call route An incoming call route can be configured to enable remote access to a mailbox The option Voicemail can be selected as the Destination and or Night Service Destination of an Incoming Call Route Using a short code Ashort code can be created that uses the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field An example is shown below This short code could be utilized by users on the system as the destination in an Incoming Call Route or as the destination for a auto attendant option Field Contains Code 99 Feature Voicemail Collect Telephone Number Line Group Id 0 Via an auto attendant An auto attendant can be used to enable remote access to a mailbox A short code similar to the example above could be entered as the Destination for one of the auto attendant Normal Transfer key options For more information see Using an auto attendant to access voicemail on page 50 Implementing Standalone Voice Mail for the Avaya B5800 Branch Ga
71. the Miscellaneous Network Settings dialog box do the following a In the Gateway field enter the appropriate IP address b Inthe Primary DNS field enter the appropriate IP address This field is optional c Inthe Secondary DNS field enter the appropriate IP address This field is optional 15 Select OK If the server PC has multiple network interfaces the Network Configuration dialog box is displayed and shows whether or not the network interface s has been configured Note Only a single network interface is supported 16 In the Hostname Configuration dialog box do one of the following Note Having a hostname makes the server easier to access than using its IP address 18 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 Comments infodev avaya com Installing the Standalone Voice Mail software To have the DHCP server automatically provide the hostname select automatically via DHCP Note Not all DHCP servers support issuing hostnames To enter the hostname yourself select manually and then enter the appropriate hostname 17 In the Hostname Configuration dialog box select OK 18 In the Time Zone Selection dialog box select the time zone in which the system resides and then select OK The time zone setting is used to apply time offsets to the UTC time value The time and date settings can be modified after installation 19 In the Root Password dialog box enter the
72. the user s mailbox Messages can still be forward to their mailbox The mailbox can also still be accessed to collect messages Voicemail Answer Time secs Default 45 seconds Range 1 to 99999 seconds This setting sets how long a call should be presented to a hunt group and its overflow groups if set before going to voicemail When exceeded the call goes to voicemail if available regardless of any announcements overflow or queuing If set to Off voicemail is used when all available members of the hunt group have been alerted for the No Answer Time Voicemail Email Default Blank No voicemail email features This field is used to set the user or group email address used for voicemail email operation When an address is entered additional Voicemail Email controls described below are selectable Voicemail Email Default Off If an email address is entered for the user or group the Off Copy Forward and Alert options become selectable These options control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message Off If set to Off none of the options below are used for automatic voicemail email Users can also select this mode by dialing 03 from their extension Copy If set to Copy each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an email and sent to the e
73. ting the B5800 Branch Gateway for an Avaya Aura Configuration document number 18 603853 Park and Page feature Park and Page can be configured for a user s voicemail mailbox or for calls answered by the auto attendant The Park and Page feature allows a call to be parked while a page is made to a hunt group or extension A caller can press a digit and the call is parked while an announcement is made to a paging zone overhead paging system or both The page is repeated based on how the feature is configured until the parked call is picked up or the park Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway Comments infodev avaya com June 2012 Standalone Voice Mail auto attendant with central voicemail system configured timeout occurs If the park timeout occurs the caller hears the Park and Page error prompt and is then returned to the call flow that initiated the Park and Page and hears either the subscriber s personal greeting or the auto attendant main menu prompt The called party can use a short code or a programmed button on their phone to park and unpark incoming calls For more information about short codes and button programming see the Manager on line help The called party can also use the Conference button or the Answer soft key on their phone while the Page is occurring For the procedures to configure Park and Page for a voicemail mailbox or for an auto attendent See Configuring Park and
74. tware distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya is a registered t

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